janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: orchard-croft
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Called today for GP advice. 
Missed the morning session as was all booked up but a very clear answering machine message said to call back at 12 for afternoon session. 
Did and also did the call back option. Was called back within 15 mins. Gave brief details to receptionist who then sent me a link to send further information and photos. GP called back within a couple of hours. We talked through the hows and when’s of symptoms and a diagnosis was made. Simple, quick and efficient. Please people stop being afraid of the new new. We don’t all need to be physically examined and this kind of triage system means those who do get the appointments they need.
GP surgery review: orchard-croft
Title: Fantastic Practice
Rating: 5 out of 5
Visited: March 2022
I phoned first thing and received a call back within 30 minutes, then was given a face to face appointment with a GP an hour later. Receptionist and both the doctors I spoke to were professional yet had a really down to earth manner which makes you instantly feel relaxed and listened to. I didn’t feel rushed during my appointment and was able to ask questions. I honestly feel that this surgery have got things right and as a patient I can’t thank them enough. Great work and service thank you so much for the care I received.
GP surgery review: ossett-surgery
Title: Not a good place
Rating: 1 out of 5
Visited: January 2024
No appointments available, no ways to complain, wouldn't give me an appointment even though I had a mole that had changed. You simply can't get appointments or help.
GP surgery review: ossett-surgery
Title: Good service
Rating: 4 out of 5
Visited: January 2024
Efficiently sorted my referral and prescription. Many thanks for doing this for me.  GP practices get a tough time at the minute so it is appreciated
GP surgery review: ossett-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Brilliant service.  Dr rang as promised and was very thorough in their answer to my concerns with my ailment.
GP surgery review: ossett-surgery
Title: Always good service
Rating: 5 out of 5
Visited: September 2023
Overall the phone booking service is very good. The people answering the phone are pleasant and understanding. The doctors are usually excellent. I am very pleased with this surgery.
GP surgery review: ossett-surgery
Title: Saved my life
Rating: 5 out of 5
Visited: September 2023
I'd had a heart attack without knowing and I was told to go straight to A&E where I was admitted onto the coronary ward. After receiving life saving treatment at hospital I had to go back to Ossett Surgery to discuss my ongoing treatment. I was given a very warm welcome by the same GP. I cannot recommend them enough.
GP surgery review: ossett-surgery
Title: Fantastic Service
Rating: 5 out of 5
Visited: June 2023
The staff are so helpful, kind and considerate. I have always found them to go above and beyond to try and sort things out. 
On the downside the practice needs to make available more appointments as it’s near impossible to get one. 
I would give the staff 100% and the surgery 50%
GP surgery review: ossett-surgery
Title: Great staff and very quick in responding
Rating: 5 out of 5
Visited: May 2023
So far having recently changed to this practice! Wow! What a great set up. Staff are friendly and reception always manned which at my last surgery there was always queues to book in. 
I struggled to see a doctor face to face at me last surgery but here not a problem. 
Thank you
GP surgery review: ossett-surgery
Title: Helpful,friendly,caring
Rating: 5 out of 5
Visited: May 2023
A million thanks to all at ossett surgery,I have dementia and other conditions and the time and thought the surgery gives me is first class
GP surgery review: ossett-surgery
Title: What a doctors should be
Rating: 5 out of 5
Visited: May 2023
Finally a doctors surgery that is how they should be kind, caring, helpful friendly and actually want you to feel better both admin and doctors 10/10 well done.
GP surgery review: ossett-surgery
Title: Caring & professional practice
Rating: 5 out of 5
Visited: April 2023
Excellent staff from GPs to reception staff - caring and professional with the aim to get your health condition and enquiry resolved.
GP surgery review: collingham-church-view-surgery
Title: Steroid Knee Injection
Rating: 5 out of 5
Visited: October 2023
Friendly, knowledgeable, empathetic and effective. Awesome. The standard to which all of the NHS should be enabled to achieve.
GP surgery review: collingham-church-view-surgery
Title: Best practice I’ve been in
Rating: 5 out of 5
Visited: June 2023
I want to comment on the wonderful warm welcome we’ve had to this surgery as a family. I am incredibly impressed with the helpful ‘can do’ attitude of all the staff, especially the reception team. I’ve been given appointments easily and quickly, I’ve been helped with my many queries - no job has been too much for anyone I’ve spoken to. How rare! I doubt this is a coincidence, I think it speaks of the culture in the practice - one I feel lucky to be part of. Wish I moved sooner! Thanks to all at the surgery, keep doing what you do!
GP surgery review: collingham-church-view-surgery
Title: no responsibility taken
Rating: 2 out of 5
Visited: June 2023
prescription and therapies are not provided
only referral letters.
a doctor should take responsibility for given medication and action
and not stay as remote and invisible as possible.
GP surgery review: collingham-church-view-surgery
Title: Good service
Rating: 5 out of 5
Visited: June 2023
I use the doctors and the nurses and often have a conversation with the reception every time I get the same feeling that everyone cares I put that down to the senior partners for creating such a great culture we are lucky to have them
GP surgery review: collingham-church-view-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: May 2023
Our family’s experience of this practice has been very positive over the last two years, since we joined.
The GP’s, nurses and staff are all very professional, helpful and accommodating.
GP surgery review: collingham-church-view-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
The surgery is run very efficiently and the staff are friendly and very professional whatever the circumstances and give a feeling of genuine care. One of my neighbour once said that we were very lucky to have Collingham Church View surgery and I agree.
GP surgery review: collingham-church-view-surgery
Title: Excellent Experience
Rating: 5 out of 5
Visited: January 2023
When daily we hear about difficulties in the NHS, I would like to thank Thorner Surgery for maintaining their very high standards. My recent experience could not have been better. The reception staff, nurses and GPs were all truly excellent.
GP surgery review: new-medical-centre
Title: Providing care in difficult times
Rating: 5 out of 5
Visited: December 2022
Have always managed to get an appointment on the day when needed, rarely need to see a GP but service excellent. GP I saw today was especially kind. Thankyou. Keep up the good work!
GP surgery review: new-medical-centre
Title: Excellent Practice with good/caring GPs.
Rating: 5 out of 5
Visited: November 2022
Well trained and competent staff who are very keen to help and try to resolve your problems. My health issues over the last 3 months of 2022, all dealt with very efficiently and GP appointments offered on each occasion. Always highly recommended as a practice.
GP surgery review: new-medical-centre
Title: Telephone appointments
Rating: 5 out of 5
Visited: May 2022
I had a phone appointment today which was excellent. The GP listened to my concerns and symptoms and asked questions. He explained clearly what was happening and why, so that I fully understood, before prescribing treatment. The service from the receptionists and doctors was very prompt and effective. Some patients are concerned about the difference today in how we relate to our doctors but this was a reassuring example of a new practice.
GP surgery review: spa-surgery
Title: Efficient service
Rating: 4 out of 5
Visited: September 2023
Came for a blood test needed for a hospital clinic appointment - the practice were accommodating for a short notice request for an appointment, gave me clear instructions about bring blood form, and provided an efficient, friendly service.
GP surgery review: wetherby-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
I feel saddened to see poor reviews for this surgery because my partner and I have always had a good service. Granted it has been hard to get appointments sometimes but the staff really try and are very kind and caring and supportive. More recently, it's been invaluable to have a consistent GP who has been amazingly helpful - my faith in the NHS has been restored
GP surgery review: wetherby-surgery
Title: Great Service
Rating: 5 out of 5
Visited: December 2023
Would like to thank the technician I saw today. She was very friendly, knowledgable and a pleasure to see.
Thank you and Merry Christmas
GP surgery review: wetherby-surgery
Title: hopeless appointment system
Rating: 1 out of 5
Visited: July 2023
Still can't book a simple non urgent appointment online despite it being advertised on your new website. Do I need to change something or is it still not available at Wetherby? Please fix this as the scramble for telephone bookings first thing in the morning and only taking bookings covering that day is a hopeless disgrace. You have a duty to provide a better service and an online booking system would not only help with this but is available at other surgeries.
GP surgery review: wetherby-surgery
Title: Awful!!
Rating: 1 out of 5
Visited: November 2022
phoned the surgery 31/10/22 waited 10mins for someone to answer a the call explained I needed a 115b doctors form signing from an event on 06/11/2022 and was advised to drop off that day for signature.  received a call 24 hours later 01/11/2022 advising no Doctors available until Monday 07/11/2022 to sign the form!!! 5 working days to sign a form!  Absolute rubbish, a waste of tax payers money, zero accountability.
GP surgery review: wetherby-surgery
Title: Great Annual Review
Rating: 4 out of 5
Visited: May 2022
I had my annual review today and the practitioner was excellent - efficient and thorough. I would highly recommend her; some others not so much.
GP surgery review: wetherby-surgery
Title: Amazing Medical Support
Rating: 5 out of 5
Visited: May 2022
My family and I have been fortunate enough to have worked and lived in many different countries around the world, from the USA to the Kingdom of Bahrain. With that being said, we have experienced many different medical practices and surgeries. Without a doubt, the Wetherby Surgery is at the top of all the practices we have received medical services from. The staff is courteous, professional, knowledgeable and empathetic. They strive to diagnose and treat your ailment quickly, so that you can get back to your life as soon as possible. Thank you for taking such good care of my family’s health over the last year.
GP surgery review: wetherby-surgery
Title: Yearly review
Rating: 5 out of 5
Visited: May 2022
My appointment was for a yearly review, I was called in on time and was treated in a thorough and pleasant manner, full marks to the practitioner
GP surgery review: wetherby-surgery
Title: Excellent service
Rating: 4 out of 5
Visited: April 2022
Thorough and efficient health check. Staff were friendly and my appointment was on time. Would recommend this practice.
GP surgery review: wetherby-surgery
Title: Extremely caring practice
Rating: 5 out of 5
Visited: April 2022
Even in these extremely difficult times this practice and every member of the team I have met have been caring, especially helpful and have gone out of their way to make me feel calm  and that my problem matters.
GP surgery review: wetherby-surgery
Title: Lovely practice
Rating: 5 out of 5
Visited: April 2022
I attended today for my diabetic review my appointment was for three o'clock but I was called in a bit earlier the nurse I saw was so lovely she makes you feel at ease and has a calming voice she always explains everything and answers any questions you ask I have been with this practice over ten years and have always been satisfied with the nurses and GPS and the reception staff
GP surgery review: abbey-grange-medical-practice
Title: Wonderful service
Rating: 5 out of 5
Visited: January 2024
I have only positive things to say about all my interactions with the doctors, nurses and reception staff at this practice. 
I recently requested some medication via the e-consultation system and I had a text from the doctor the same day to say it was waiting for me at the chemist. 
Myself and my husband have both needed referrals to hospital and the doctors we saw were very caring and understanding to our health needs. 
We have also seen the nurses and health care assistants for routine health checks and blood tests and they have also been very pleasant and professional. 
The reception team work very hard and are extremely helpful with queries when needed. 
I feel very lucky to have such a great GP practice as I know not everyone has such a wonderful service from their GP practice.
GP surgery review: abbey-grange-medical-practice
Title: Extremely thorough processes and fantastic care
Rating: 5 out of 5
Visited: January 2024
I have been with this GP now for just under a year. I have to say their processes are excellent. I have complex health needs and often have many hospital appointments which sometimes require changes in medications. Unlike my previous GP, where I would have to chase them and book appointments if my hospital specialists wrote to them changed my medication or recommended referrals to other services, Abbey Grange and Moor Grange action all letters upon receiving them. Meaning I no longer have to chase for health plans to be put in action. 
I am very very happy with the availability of appointments and their online booking system is brilliant and easy to navigate. They also offer routine appointments at the weekends, something my previous GP also did not do. 
I am very happy with my care with this practice and I feel heard and that my worries and concerns regarding my health are listened to. Thank you!
GP surgery review: abbey-grange-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
I have nothing but good things to say about Abbey grange medical practice. They have helpful reception staff, as well as lovely Doctors and healthcare professionals working within the team. Gold star.
GP surgery review: abbey-grange-medical-practice
Title: Really helpful and kind nurse
Rating: 4 out of 5
Visited: August 2023
I have had the same nurse for a number of appointments including my cervical screening, at Abbey Medical practice and she has been really fantastic. She was warm and friendly and really put me at ease when I have felt anxious or nervous in my appointment. I want to leave her some positive feedback because I think she is doing a really good job.
GP surgery review: abbey-grange-medical-practice
Title: A jewel in the crown
Rating: 5 out of 5
Visited: August 2023
Thank you to all the staff at Abbey Grange Medical Practice and Moor Grange for providing a wonderful service. My medical condition means that I am in relatively frequent contact with the team and find them always to be professional, caring and engaging at all levels, from the reception team, nursing staff and GP's. At a time when the healthcare system is under pressure and the media hell bent on undermining the NHS, it is great to experience such a high level of care. Team- take a bow!!
GP surgery review: abbey-grange-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: January 2022
I rang the surgery at 08:10 and by 10:45 I was seeing the doctor of my choice. The doctor was extremely helpful and has set up some ongoing treatment. Many thanks for  great service
GP surgery review: abbey-grange-medical-practice
Title: Brilliantly improved service!
Rating: 0 out of 5
Visited: January 2022
I’ve been a member of the Moor Grange Surgery for a number of years and in the past I always found it difficult to get an appointment at a convenient time. The challenge of phoning when the surgery opened only to be told when you get through that you need to try again the next day was frustrating but highlighted the pressure on the service.  
The introduction of the econsultation service is just fabulous! I have already used it a number of times to send pictures of children’s rashes, spots and general concerns. We have been able to receive a diagnosis from sending detailed information along with good quality pictures and have on two occasions had prescriptions sent directly to the pharmacy as a result. It is so convenient and I have always received a text or phone call within 24 hours except on one occasion. The last phone call took less than 2 minutes, I can only imagine how much pressure that is lifting off the service.  
I have always found all the staff incredibly helpful, barring one senior GP who continues to be perceived by me as rude and abrupt.  
One of the receptionists recently was incredibly helpful when we had a poor experience with the NHS 111 service who had redirected us back to the GP with concerns about our child’s breathing. It was late in the day but the receptionist got a lovely doctor to phone within 5 minutes who advised going straight to hospital, ignoring the NHS 111 advice. Our child was admitted into hospital that evening for a necessary overnight stay so a huge thanks to the receptionist for acting so quickly and for the lovely male GP for offering advice and guidance.  
I’ve been so impressed with all the recent medical support I felt it was important I shared for others to see.
GP surgery review: abbey-grange-medical-practice
Title: Never reply
Rating: 1 out of 5
Visited: January 2022
I had input the e consultation form several times for my daughter but never got reply. Then I ringed the reception, finally GP replied but after got some details GP said he needed to reply me how the treatment going on a few days later. However, nobody replied me after I have waited for a week. I ringed the reception again, a new appointment would be arranged for me, again, no one called me on the appointment date. How come it is SO difficult to reply a call to patient.
GP surgery review: burley-park-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: April 2023
I can't rate this doctor's practice enough. They have such a great team working there. The receptionists, nurses, g.p's and nurse practitioners. I've had to move so now I'm with another g.p practice but I miss the whole team here. I wish I could bring them with me. They've been so helpful and supportive. Very caring and friendly. You're lucky to be registered at this practice. They are a great asset to the NHS.
GP surgery review: burley-park-medical-centre
Title: God tier surgery
Rating: 5 out of 5
Visited: April 2023
Ive been in many surgeries around the country but none hold up compared to this one. I've relied on them for a wide range of medical needs and they're yet to let me down. The nurses are fab, very friendly and relaxing when having tests and treatments. The reception staff are fantastic, feels like they bend over backwards at the lengths they've gone for me, helping with complex appointments and sorting letters and liaising with clinics across the country for me and they keep great communication, absolute legends. The doctors I've seen are knowledgable and on it while keeping that personal touch. I literally cannot slate anyone. The practise has helped me with medical reports, been adaptive with prescriptions when theres been shortages or problems with them, helped me prepare for surgery and worked in conjunction with at least 3 other clinics in the country I'm in the care of.  I genuinely believe they actually care and want to help in anyway they can and I never want to leave the area as I don't wanna have to give this practise up!
GP surgery review: burley-park-medical-centre
Title: Oversubscribed
Rating: 2 out of 5
Visited: January 2023
The practitioners are mostly fine, and the nurse practitioners excellent, but the appointment booking system (via Patient Access) is awfully implemented, and patients have about a 1-minute window each day to have a (slim) chance of getting an appointment. The practice is heavily oversubscribed, with insufficient resources to serve its number of patients. I realise that's a nationwide problem, due to gross under-funding of the NHS, but if I could find a nearby practice where it was easier to get an appointment, I'd be there.

If you are stuck with using Patient Access, my tip is to be signed in early and have a *very* brief description of the problem already typed and copied, ready to paste in, as the booking system allows someone else to book the same timeslot while you're filling in details. The system doesn't tell you how long your description is, but gives an error message if it's too long.

If you can find a practice not using Patient Access for its bookings, I'd recommend it, instead.
GP surgery review: burley-park-medical-centre
Title: Very disappointing
Rating: 2 out of 5
Visited: October 2022
I am struggling with crippling anxiety and panic attacks at the moment the doctors are reluctant to give me anything to help however they are requesting a blood test which I am unable to do because I cant get to the surgery . They are also refusing to give me a home visit to do the blood tests it's very frustrating I feel if it was physical health and not mental health they would be more accommodating.
GP surgery review: burley-park-medical-centre
Title: Amazing practice!
Rating: 5 out of 5
Visited: October 2022
All staff are very friendly and informative, I was kept fully informed and involved in my treatment from start to finish, staff made me feel very looked after and safe. My progression of treatment was very fast and I am so impressed with both the speed and quality of care. I couldn’t recommend this service more!
GP surgery review: burley-park-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
My adult daughter with learning disabilities is so fortunate to have a good practice with great doctors who do care about her well-being. The surgery has great skills and understanding around disability and has shown great understanding with my daughter and her health needs.

I also want to point out that I was given a follow-up call about past referrals and to see if these had now been put in place, something we never got from child development, so this was excellent and made me feel that we were not just another box to tick in a system.

I’m dreading my daughter moving on because I know we won’t get a service or aftercare as good as this. Thank you Burley park and all the team who work tirelessly to provide this service, I’m truly grateful.
GP surgery review: burton-croft-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: September 2023
I'm not a regular user of my GP service, but when I have an issue they always excel. Phoned the surgery in the morning and was offered an appointment in the afternoon. Great communication by their text service....asking me to complete my symptoms online so the GP was aware of everything. A reminder sent and also a link to relevant information. I'm impressed. The GP was knowledgeable and professional - an asset to the surgery. Maybe those who moan about not been able to get an appointment should reassess their needs - do they really need to be seen, can it be sorted some other way? I've never been let down by this surgery when medical needs warrant an urgent appointment. Highly recommended - keep up the good work - it's appreciated.