janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-redcliffe-surgery
Title: Great support
Rating: 5 out of 5
Visited: April 2022
Part of my HRT package is now unavailable because of supply chain management problem with the pharmaceutical company. I was very concerned about the implications and side-effects of missing this essential element. I contacted the Redcliffe Surgery online and my partner happened to mention rhe wider problem to a surgery receptionist while fixing his own appointment. She was concerned and immediately helpful. Later that day the surgery pharmacist, called to reassure me he was now aware of the supply problem and would investigate alternatives and carefully asked me about various possibilities.The next day the pharmacist called again to tell me he had identified alternatives and would be issuing a new prescription. 
I can’t praise the surgery - and its pharmacy team in particular - for their first-class patient care
GP surgery review: the-redcliffe-surgery
Title: Sheer professionalism
Rating: 5 out of 5
Visited: January 2022
The Redcliffe surgery had previously shepherded me through a diagnosis, hospital referral and treatment of prostate cancer. I was worried about the appearance of a possible side effect. A GP phoned me within hours of posting an online query. Two days later I received a call from Chelsea & Westminster Hospital for a sigmoidoscopy and two days after that I reviewed the results with the same GP. A pathway was identified and I was left in awe of such sheer professionalism.
GP surgery review: cedars-medical-centre
Title: Too noisy - not good for sensory overload
Rating: 5 out of 5
Visited: June 2023
I’m a person with no sensory issues but as a Mum and teacher I feel the experience in the reception is unpleasant. Phones are ringing constantly ( can’t be helped) the radio is blaring adverts and a screen is showing different types of green /bloody vomit. It’s 8:55am and I feel totally overwhelmed , irritable . I’m about to have a health check so rarely visit docs as I’m healthy. I expected to enter a calm quiet waiting area. I think for children , deaf people or someone with dementia this could be a difficult experience.  The GPS are great - this is only a comment on the wait
GP surgery review: cedars-medical-centre
Title: Not a good practice
Rating: 1 out of 5
Visited: January 2023
The surgery's phone line is always unavailable. When in need, their doctors don't answer the calls or book any appointment. My child has been in immense pain with an infection for 3 days and I got no answer on their phone. Ultimately, I had to go to a&e. Not recommended.
GP surgery review: ladygate-lane-medical-practice
Title: Exemplary Surgery
Rating: 5 out of 5
Visited: November 2022
I have been registered with the surgery for a very long period of time. Happy with the service provided. Always there and ready to help under any circumstances
GP surgery review: ladygate-lane-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
I visited today having been given a same day appointment for a matter that was causing me distress. The GP was sympathetic and kind. It’s much appreciated.
GP surgery review: oxford-drive-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: May 2023
Oxford Drive is the best practice I have encountered. Reception and Drs all great. My medical issues have been dealt with professionally and I have always been able to be seen even at short notice. Keep up the great work.
GP surgery review: oxford-drive-medical-centre
Title: Awful service
Rating: 1 out of 5
Visited: May 2023
I called twice on Friday morning and afternoon to be told not even a brief phone consultation was possible even though I have an infection. Was just told to call back on Tuesday and no further assistance or solutions offered. Awful service seeing that they are paid by my taxes, and I cannot even get decent service. Do not register here.
GP surgery review: oxford-drive-medical-centre
Title: An Ideal Surgery
Rating: 5 out of 5
Visited: March 2023
Oxford Drive should be used as a model surgery on patient care. I am able to get phone appointment most if the time same day and if the GP feels an urgency they immediately call me to the surgery. I feel safe with this GP.
GP surgery review: oxford-drive-medical-centre
Title: Exceptional surgury
Rating: 5 out of 5
Visited: February 2023
New phone system works so well. Very impressive. Recepsionist was able to give me all the information I needed without having to speak to a dr
GP surgery review: oxford-drive-medical-centre
Title: Amazing Dr's and staff
Rating: 5 out of 5
Visited: January 2023
GP's only seem to be getting negative posts so I just wanted to say how amazing this practise is. I never have a problem getting to talk to a DR and if they feel it nessasary they will see you. If anything I thing the way it is handled now must seive out the time wasters which I'm sure there are a lot. Well done Oxford DriveMedical Centre
GP surgery review: oxford-drive-medical-centre
Title: Outstanding practice
Rating: 5 out of 5
Visited: October 2022
We have been patients of this practice for over forty years and have always had extremely good care.The staff and Doctors are always friendly and helpful  we have always been seen or telephoned by a doctor the same day if necessary.We consider ourselves extremely fortunate to be patients here.
GP surgery review: oxford-drive-medical-centre
Title: Good Doctors - very rude and unprofessional staff
Rating: 3 out of 5
Visited: September 2022
The reception staff is very non cooperative. I needed to update my medical records which was incorrect .. provided all the documents 2 months ago and still waiting. Every time l follow up I've been told that we are very busy and will update it when we have time. since it is the GP record only they can update it
GP surgery review: oxford-drive-medical-centre
Title: Wow!! Where is their duty of care?
Rating: 1 out of 5
Visited: September 2022
I received a text message from Oxford Drive medical centre informing me I needed a review of my medication and can I take My Own Blood Pressure,Height  and Weight and then send in results!! I rang surgery to inform them I don’t have blood pressure monitor ( I don’t have scales either) and was told by receptionist to buy one!! 
Wow!! Incredulous! Totally gobsmacked! I asked why? And was told that’s the way it is!! I have paid all my working life into the NHS and this the appalling service or should I say lack of we are receiving. In times of cost of living hitting record levels they want patients to go and buy unnecessary medical equipment! So, they inform me I need a review, but to carry out all my own medical procedures?!? 
Part of me thinks, they must have shares in Blood pressure machines! 
Seriously, where is their duty of care?  Appalling.
GP surgery review: oxford-drive-medical-centre
Title: Great so far
Rating: 5 out of 5
Visited: September 2022
Recently moved to this surgery as my last surgery were so terrible. I am so pleased so far. Every time I have called, I have been offered an appointment within a few days. I'm offered a choice of in person or phonecall and my appointments have been long and thorough, no rushing me in and out. Very very happy and thank you for your care.
GP surgery review: oxford-drive-medical-centre
Title: Awful system
Rating: 1 out of 5
Visited: September 2022
Tried booking a blood test, but unable to do so even though the doctor advised me so. The receptionist said it’s my fault I was out of the country. Tried to book a consultation at 6pm for the day after but was refused, you have to call in the morning. Earliest you can speak to a GP in advance is a 3 day wait. I pay the NHS through my salary and this is the service I get? Awful system in this practice. Go elsewhere.
GP surgery review: queens-walk-medical-centre
Title: Outstanding GP practice
Rating: 5 out of 5
Visited: August 2023
I have been with this surgery for 25 years and can say for its entirety it’s been second to none. That’s from the GPS, Nurses and Administration and support staff. Through COVID while the service was limited it was balanced and proportionate and you could still speak to and if necessary see the GP. They have kept the best practices of this by still providing telephone screening, follows up with an immediate appointment if it’s required. This feels an effective use of their time and mine as on occasions a telephone conversation is enough. In a time where there are so many moans and groans about GPS I wanted to write as I have just booked an appointment with the receptions staff. The conversation wasn’t just practical it was pleasant, light hearted and effective. Thank you all for all you do and continue to do! Elaine
GP surgery review: queens-walk-medical-centre
Title: Disappointing Experience
Rating: 1 out of 5
Visited: March 2023
I am very disappointed with the experience I received yesterday. I called up first thing in the morning because my son who is less than 2 years old had an eye infection. I was told I would be called back by a doctor at some point in the morning. Unfortunately as i was attending to my son I missed the call by 30 secs , I called back straight away and was told the doctor only calls once and would need to call back to book another telephone appointment. This shows no compassion and the fact they cannot call back for a 1 year old child in need is awful. If i was able to get a face-face consult i would be on time for my appointment but this is not even an option anymore even when its a child.  It can be extremely difficult to be available to pick up the phone when you have an ill child and especially when no specific time is given just a 4 hour window.
The practice has become inflexible and seems to show no care for its patients when in need even children.
GP surgery review: queens-walk-medical-centre
Title: Thank you
Rating: 5 out of 5
Visited: July 2022
I am on holiday and forgot my wife's prescriptions, I phoned the surgery and within  a couple of hours my requested prescriptions were phoned through to a pharmacy where I am staying. I cannot praise you enough for your understanding and response to my predicament. Brian Atkinson.
GP surgery review: queens-walk-medical-centre
Title: Improved Service
Rating: 4 out of 5
Visited: February 2022
I've left it a while before I submitted a review to see out a few years with the surgery. At first I was frustrated, mostly by not being able to get through on the phone. However more recently with the eConsult and call back system I have been very impressed. They've read all the history of my sinus issues before we speak and the consultation is quickly and conveniently completed in a follow up phone call with a prescription sent straight to the pharmacy and referral made without any need to attend in person. Very thorough but efficient.
GP surgery review: southcote-clinic
Title: Great caring practice
Rating: 5 out of 5
Visited: January 2023
After a pre-op blood test it was noted that my blood sugars were high. The practice nurse immediately saw me and I was given advice re type 2 diabetes. I was unwell on the medication prescribed so one of the drs contacted me and changed the medication to one which I could tolerate. The follow up care has been outstanding.
GP surgery review: southcote-clinic
Title: Mixed reviews for this practice
Rating: 3 out of 5
Visited: October 2022
I have had mixed reviews of this practice. 
Some drs have been very efficient and I couldn’t fault their service and others not as much. 
I requested a call back for my sick 3 year old son early last Friday as he was running a fever and not producing much urine and no one returned my call or acknowledged my e consult.  I will have to call again on Monday to chase this up or if he is no better or go to A&E
GP surgery review: southcote-clinic
Title: Twice the e consultation was never followed up
Rating: 2 out of 5
Visited: March 2022
Twice in this clinic I have left an online consultation to speak with a gp. 
After doing so I was told someone would call within 48hours. Nothing. Not impressed with the service.
GP surgery review: st-martins-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: September 2023
I had a flu jab on Saturday and it was all run so smoothly. I then needed help from the GP on Wednesday so i called in the afternoon and received a call back from the doctor shortly after. Excellent service. Lovely staff.
GP surgery review: st-martins-medical-centre
Title: Excellent
Rating: 5 out of 5
Visited: June 2023
Visited GP this morning and the whole team from Receptionists to GP 
were beyond fantastic.  I also had an appointment with the Physio at this practice yesterday evening, who provided a great service.
Thank you all !
GP surgery review: st-martins-medical-centre
Title: Very efficient test
Rating: 4 out of 5
Visited: April 2023
Blood test, as part of concerns about cholesterol levels, carried out efficiently and courteously. Easy to sign in at the surgery.
GP surgery review: st-martins-medical-centre
Title: Very understanding
Rating: 5 out of 5
Visited: April 2023
I have had to use the surgery quite a bit in the last few months and I have been really impressed with all the Doctors, nurses and reception staff I have seen, they don’t have an easy job but in my time of need they have helped me massively and have been very understanding, helpful and reassuring
GP surgery review: st-martins-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: April 2023
The reception staff are always so lovely and helpful!!
It’s very hard to go through the phone line queue to get an appointment and after 1 hour and 20 minutes all available appointment are gone…
But one person in the practice is worth mentioning the Nurse is absolutely brilliant! Not only she knows why she doing, (would prefer to see her than a doctor there!!!!) and do her job perfectly, she does it in a way that you feel confident in the treatment you’re receiving. I have my share of appointments, surgeries and blood test and have never seen someone like her!!!
About the doctors, I need to wish good luck!!! If you get one that’s having a good day, you might be alright… already had test results misread, ibuprofen prescribed for a child with chickenpox, moisturise cream prescribed for unexpected bruise….
GP surgery review: st-martins-medical-centre
Title: Great treatment
Rating: 5 out of 5
Visited: April 2023
Very friendly and professional treatment, appointments and prescriptions all in place and appointment times arranged to suit lifestyle.
GP surgery review: st-martins-medical-centre
Title: Outstanding practice
Rating: 5 out of 5
Visited: April 2023
I spoke to the receptionist following a short wait on the phone. I required an appointment following a recent procedure at Harefield Hospital. I was given an appointment to suit me and met the needs of my discharge letter without any hesitation. I have always been 100% satisfied with the care given to me by St Martins Medical Centre and the way I am treated so well with care and sympathy. I am very lucky to be a patient of this practice.
GP surgery review: st-martins-medical-centre
Title: Blood test
Rating: 3 out of 5
Visited: April 2023
I hate needles but I just had the smoothest blood test ever, didn't feel a thing :))))
Thanks Honey!
GP surgery review: st-martins-medical-centre
Title: Above and beyond
Rating: 5 out of 5
Visited: March 2023
I had to have some blood tests completed due to a new job role. I called St Martins and the receptionist was so helpful, she went above and beyond to help. The nurse was contacted and I was booked in the same day for tests. I cannot recommend the surgery enough.
GP surgery review: st-martins-medical-centre
Title: Terrible Reception Experience
Rating: 3 out of 5
Visited: March 2023
Today 5:19pm 27th March 2023, I phoned for an appointment. This is my second phone call to get a time and date for an appointment. When the call went through I was met with a very unenthusiastic personality, she seemed like she didn't want to 'deal' with me at all. I asked for an appointment about a painful wrist caused by excessive joint fluid that led to bone inflammation, she refused to give me an appointment. She was very adamant that I use 'Patches' which has been unavailable for the last few days. She further explained that 'Patches' becomes available at 8:00am and becomes unavailable after it has filled out only 12 appointments. I explained to her to her that I work night-shifts so I am not awake at 8:00am to book on 'Patches'. She continued to refuse giving me an appointment over the telephone, absolutely void of any help. Is this the kind of service people have to go through so they can get the help they need? If I can't get through this, how will elderly people get the help they need? Was she implying that everyone has to book through 'Patches' and get an appointment fast enough before it becomes unavailable after 12 booked appointments? How are elderly people going to do that?
GP surgery review: the-abbotsbury-practice
Title: Used to be good
Rating: 1 out of 5
Visited: December 2023
Having been with this practice for approximately 35 years I am so sad at what it has now become. Hanging on the telephone for such a long time, almost made to feel like a nuisance by some of the Receptionists, information not passed from hospital to clinic to GP and vice versa. Told to ring at specific times which are then  horrifically busy - trying to booking a telephone appointment and being offered ten days away - even for a follow up or asking for feedback to an ongoing matter. Remaining in pain and confused following scans; hospital and clinic were fine but Abbotsbury Practice only reactive and far too slow to feed back. (In short, to start they need more staff on the reception and on the phones).
GP surgery review: wood-lane-medical-centre
Title: What is going on?
Rating: 1 out of 5
Visited: October 2023
I have been with this practice for over 20 years. Up until recently the service has been brilliant. However, I can’t get a routine appointment for at least four weeks, and the GP of my choice has no appointments available for the foreseeable. Patchs is a complete nonsense, trying to locate help through this is impossible, as it shuts down when it’s reached it’s quota of enquiries apparently. 
The complete nonchalance of the reception staff doesn’t really help matters either, especially when you are looking for solutions.
GP surgery review: wood-lane-medical-centre
Title: Impossible to contact
Rating: 2 out of 5
Visited: August 2023
Having had to transfer to this practice (due to the previous practice deciding to give up) my repeat prescriptions were not transferred across. I tried and tried to call but to no avail, I was permanently on hold - I was allegedly number 1 in the queue for 30 minutes. Ultimately I had to stop work to visit the centre in person. Not one person in the waiting room, only one person behind the counter, on her own phone. She resolved the matter in less than a minute. Bizarre that I have had to spend 30 mins on a never answered phone line, then spend 20 minutes walking to and from the centre, for a simple request. How are people who can't physically get to the centre ever going to be dealt with?
GP surgery review: wood-lane-medical-centre
Title: Woeful service from reception staff and practice in general
Rating: 1 out of 5
Visited: June 2023
I’ve been attempting to get a prescription for antihistamines to relieve my hayfever for the past 5 days.

The patches system is ineffective- you have to login at exactly 730am to have a chance of a callback (even then it’s not guaranteed).

On Friday I called asking to keep my place in the queue and receive a callback. I received no such call back 

On Monday I was in a queue of 24. After a number of hours I finally got to the front of the queue and the receptionist told me I didn’t need an appointment and instead to email the prescription email address. I told her that didn’t seem the correct advice but he insisted. Today (Tuesday) I received an email response saying I needed to call for an appointment and it was inappropriate to email the prescription email (ie I was correct and have a better understanding of practice policy and procedures than someone who’s employed by the practice).

I am now back in a phone queue of >30 people attempting once again to get the appointment I’ve been asking for since Friday.

It’s clear to me that a lot of training is required by the reception staff but all by the practice in general. The receptionist are the face of the practice and the lack of consistent and correct information doesn’t fill me with confidence.

I appreciate the NHS is under strain but effective training and communication should be a foundation. Unfortunately Wood Lane practice doesn’t have it.
GP surgery review: wood-lane-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: June 2023
I’m really grateful for the whole team at Wood Lane. I have two young children and have been able to access care the same day whenever I need it. The call back system is great so I don’t have to stay on hold. I’ve been offered same day appointments if needed or the doctor and I have spoken on the phone and I’ve sent photos and prescriptions have been given efficiently without the need to be seen.

I’ve used the app for repeat prescriptions without problem.

My only desire for improvement would be for patches to work more consistently (it didn’t allow me to ask for help today so I called instead).

Given the intense stress the NHS is under the service you provide is outstanding. 

Every doctor I have seen has been kind and helpful and the reception staff are also incredibly helpful in what I imagine must be a really stressful role. Thank you.
GP surgery review: wood-lane-medical-centre
Title: Poor on line service
Rating: 2 out of 5
Visited: June 2023
The website states that the quickest way to get a response is to use the link to the on line “E consult” banner, but there isn’t one. When you follow the link to the patches website for on line consultation this states it is only available for a short period during the morning but wasn’t available in Friday 9th June and stated that the consultation option was not available until Monday 12th June so I’m now number 43 in the telephone queue. If you want people to use on line services, please ensure they are available to use
GP surgery review: chiswick-family-drs-practice
Title: Very helping doctors
Rating: 5 out of 5
Visited: September 2022
I have been with the practice for 8 years and am very happy with the service they provide. Always try to accommodate us, very attentive.
GP surgery review: chiswick-family-drs-practice
Title: Terrible practice - Never use
Rating: 1 out of 5
Visited: March 2022
It's impossible to get an appointment with them. I have been trying for weeks to get one and they keep just saying they are full and to check online. Their online services haven't had a free appointment for over a month. The one time I tried to use them I had a concussion and they told me they could give me an appointment in three weeks time. For a concussion. When I said I had the concussion now and needed to be seen, they said "All booked out today though". When I tried to press, they asked, "What's wrong with you again?" and when I answered (this was the fourth time I had to tell them), they said "Oh, we don't treat concussions, you'll have to go somewhere else". It's not a GP practice because you can never be seen.
GP surgery review: chiswick-health-practice
Title: Requests ignored
Rating: 2 out of 5
Visited: February 2023
I have asked several times over several years not to be sent texts with invites to webinars for which I have absolutely no interest. Despite this, I continue to receive these invites. 

I know why. Because the practice receives external funding for every patient taking part. 

It is really annoying for requests to be ignored so maybe you can learn something from this experience and stop ignoring patient requests.