janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: alpine-house-surgery
Title: very efficient flu vaccination
Rating: 5 out of 5
Visited: September 2023
long ques dealt with very quickly,3 nurses working at the vaccination  clinic processed the large volume of patients with very little waiting.All the nurses were  very experienced and pleasent.
GP surgery review: alpine-house-surgery
Title: Flu Jab
Rating: 5 out of 5
Visited: September 2023
When I arrived, I was not expecting the queue for Flu and Pneu jabs. It was, however, very efficient processing of a large number of patients - friendly and cheerful.
GP surgery review: alpine-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Seasonal Flu/Pneumonia session - Well organised and staff were very welcoming, efficient way of meeting the needs of local residents.
GP surgery review: alpine-house-surgery
Title: Good organisation
Rating: 5 out of 5
Visited: September 2023
The flu and pneumonia jabs were so well organised we were in and out before our allocated times. No queues  and all staff were efficient and friendly
GP surgery review: alpine-house-surgery
Title: Excellent practise
Rating: 5 out of 5
Visited: September 2023
All the staff work so hard trying to make the individuals experience a good one, it is difficult under the present circumstances that we are living with but they make the best of it for everyone, well done !
GP surgery review: alpine-house-surgery
Title: Very efficient - Flu and Pneumonia jabs
Rating: 4 out of 5
Visited: September 2023
Fast service and everything done to help my elderly friend.  Staff were all very friendly.   Thought had been given to move the queue quickly through the building.
GP surgery review: alpine-house-surgery
Title: Good practice
Rating: 0 out of 5
Visited: September 2023
I had a text giving me details of the 2 all-day sessions available for vaccinations. I booked a slot, arrived early, but the time from giving in my details and leaving having been vaccinated was no more that 90 seconds. I was impressed with the organisation for the day and also very appreciative that hard pressed medical staff had set aside 50% of their weekend to assist with the vaccination programme. A fantastic team at Alpine House. Thank you.
GP surgery review: alpine-house-surgery
Title: flu vaccine
Rating: 5 out of 5
Visited: September 2023
Every time I've been for a vaccination - and yesterday was my flu jab - the surgery have been extremely quick and efficient - and friendly
GP surgery review: alpine-house-surgery
Title: Very efficient
Rating: 5 out of 5
Visited: September 2023
Attended the surgery for flu and pneumonia vaccination on Saturday 23rd
Receptionists were very friendly and helpful as was the nurse who gave the jabs. 
Very efficient and quick process from start to finish
GP surgery review: alpine-house-surgery
Title: Always Welcoming
Rating: 5 out of 5
Visited: September 2023
Alpine House 
I find whenever I go to Alpine House Surgery there is always someone there you can ask for advise if you have a query regarding anything
A very calm and happy environment
GP surgery review: the-surgery-@-aylestone
Title: Nurse Appointment
Rating: 5 out of 5
Visited: February 2023
On time, efficient, excellent service, couldn’t wish for better care. The surgery is clean, plenty of seating, receptionist are keen to help.
GP surgery review: the-surgery-@-aylestone
Title: The doctors are nothing more than middlemen
Rating: 2 out of 5
Visited: January 2023
The nurses and reception staff are excellent, the doctors, however, seem to be nothing more than glorified middlemen.  The last three times I have attended I have been told that they need to refer me and that waiting lists were 1-2 years.  They appear to be more comfortable throwing drugs at a problem rather than identifying and treating the root cause.
Additionally, last time I tried to get an appointment I had to redial 148 times starting at 8am to get through.
GP surgery review: the-surgery-@-aylestone
Title: Friendly and helpful staff.
Rating: 5 out of 5
Visited: January 2023
The staff were very nice and helpful when I visited. Every time I go there, I’m always treated with respect.
GP surgery review: the-surgery-@-aylestone
Title: HCA is amazing
Rating: 5 out of 5
Visited: December 2022
My HCA is amazing 
Makes me feel so comfortable 
Just an absolute legend 
I’m newly diagnosed with a autoimmune condition and I have never felt like someone cares as much as my HCA 
Just an amazing person all round
GP surgery review: the-surgery-@-aylestone
Title: Much improved
Rating: 5 out of 5
Visited: October 2022
Regarding this appointment for a flu vaccination the surgery was extremely  well oiled with cheerful, helpful and efficient staff.
GP surgery review: the-surgery-@-aylestone
Title: Really nice nurse
Rating: 5 out of 5
Visited: September 2022
Always nervous when giving bloods but was put at ease straight away, very friendly and caring. Many thanks
GP surgery review: the-surgery-@-aylestone
Title: 100% satisfied, especially during lockdown.
Rating: 5 out of 5
Visited: June 2022
Always greeted by helpful staff and friendly smile. 
Appointments are within minutes either way, so no problem. 
 Nurses have  been grate in treatment and with answering queries arising. 
Can not fault the quality of service from our doctor, reassures me after seeing him. 
All in all, with problems with the lockdown we were well treated and received full support from all staff.
GP surgery review: the-surgery-@-aylestone
Title: Amazing staff
Rating: 5 out of 5
Visited: April 2022
The receptionist are always so helpful and kind , the doctor I seen last showed me empthy and kindnesses and delt with my medical condition very promptly.  I am very grateful.
GP surgery review: the-surgery-@-aylestone
Title: Kind and professional
Rating: 5 out of 5
Visited: April 2022
I go for blood tests regularly at this practice, one nurse in particular excels at her job. My veins are quite deep and not always easy to find, but this nurse is the only person who always finds the vein first time, I’ve had nurses give up in the past so this is quite impressive.  She takes the time to put her patients at ease. While chatting during a previous visit I mentioned that I was feeling down as I had put quite a bit a weight on during lockdown, so she put me forward for a weight loss program. She definitely goes the extra mile for her patients! Thanks B-J
GP surgery review: the-surgery-@-aylestone
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
Polite & friendly staff , surgery was clean and tidy everywhere. Appointment was on time & nurse was very pleasant calm and professional. The visit was stress free 👍👍
GP surgery review: hereward-medical-centre
Title: Amazing service, quick and so helpful
Rating: 5 out of 5
Visited: September 2022
Called into the surgery for an appointment to have my cortisone injection, receptionist was polite and so helpful, put me through for a call back and the surgery called me earlier than expected offered me a same day appointment which I could not make so saw me when I was available.  Injection was pain free and expertly given, with exceptional friendliness and advice.
GP surgery review: hereward-medical-centre
Title: Great service and lovely staff
Rating: 5 out of 5
Visited: September 2022
I’ve always had a lovely experience with this practice where staff are really helpful and listen to what you say. I’ve had loads of help from them and they are always looking for ways to help and they’re so friendly and nice. Makes going to an appointment loads easier
GP surgery review: hereward-medical-centre
Title: Kind & Supportive
Rating: 4 out of 5
Visited: September 2022
I would like to thank everyone at the Hereward Practice. The receptionists have always been friendly & helpful. When phone appointments have been arranged with my doctor I have heard back quickly. 
Recently I have struggled with anxiety.  I cannot thank my doctor enough for their patience, kindness & advice.  They never made me feel as though I was wasting their time. 
I hope I am now through the worst but my doctor still said “you know where I am if you need to talk” You can’t ask for more. Thank you.
GP surgery review: hereward-medical-centre
Title: Seen in less than 24 hours of using Doctrin app
Rating: 5 out of 5
Visited: September 2022
I described my symptoms using the NHS doctrin app and was phoned by the doctor before 9 am the following day. The consultation was thorough and sympathetic and there seems to be a noticeable improvement the day after.
GP surgery review: hereward-medical-centre
Title: Very convenient and efficient
Rating: 5 out of 5
Visited: August 2022
I used the Doctrin service at my practice  as I find it convenient and easy to use.  I reported my concern,  answering a few questions and submitted it to the practice.  I received a response within a few hours and at my convenience I responded.  I was offered an appointment with the Dr within a day, and was seen promptly.  I find the service of Doctrin very convenient,  and I have used it a number of times, with the same prompt response and have always been flexible with appointments when needed and great advice  without having to take time off work to sit in a waiting room, trying to park etc. Highly recommend.
GP surgery review: hereward-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: August 2022
Your Review:  The Receptionist ladies have been extremely helpful and understanding in dealing with me and setting up a telephone call with my Doctor. They set up a photo link for me to send a photo to help with my Doctors diagnosis, which I think saves a significant amount of time, so that I do not have to attend the surgery and take a space for someone with a more urgent need.
My Doctor responded within 1 hour of my request for a consultation which is excellent service from my GP. Iam pleased to send this message as too much negative press is constantly with us, and this positive message is helpful to my GP surgery.
GP surgery review: hereward-medical-centre
Title: Wonderful Care
Rating: 5 out of 5
Visited: August 2022
Went to the surgery this morning and got very prompt treatment . 
All staff I encountered were excellent. Lovely receptionist, nurse and doctor.
Very grateful for wonderful treatment.
GP surgery review: hereward-medical-centre
Title: Friendly, efficient  surgery
Rating: 5 out of 5
Visited: July 2022
Always had great help at the practice. Receptionist are friendly and efficient. Doctors have always been kind and supportive,  not felt rushed. Rang today at 8, had call back at 9 and appointment at 10. I would recommend this practice  and feel we are very  lucky to have  this on our door step
GP surgery review: hereward-medical-centre
Title: caring and efficient staff
Rating: 5 out of 5
Visited: July 2022
I would like to express my gratitude to the entire Herward staff, from the receptionists, always smiling and ready to help, to the nurses, Doctors for their continuous care. It goes without saying that all this is made possible thanks to the management staff, usually working behind the scene and don't interact directly with the public. A big Thank you and please keep up the Good Work
GP surgery review: hereward-medical-centre
Title: Will We See A GP Again
Rating: 1 out of 5
Visited: June 2022
My wife collapsed in the bathroom on Monday, called the surgery only to wait 3.5 hours for a call back. After brief consultation was told to go to A& E, waited there for 5.5 hours, treatment was blood pressure check and general check over. Why could we not have seen a GP and not wasted valuable A&E time. Wondering if we will ever see our doctor again. Every time we call the normal diagnosis is go to A&E, how can diagnosis be carried out over the phone surly the GP cannot see how you are feeling and understand that you would not call unless urgent. Please try and get this sorted as the service we received since Covid is no longer at the standard before, we are not time wasters, when we call we really do need to see our local GP.
GP surgery review: lakeside-healthcare-stamford
Title: Flu vaccination
Rating: 4 out of 5
Visited: November 2023
I was sent a link to book in for the flu vaccination.  Initially when trying to book a slot online there were none available, but I carried on checking and 2 slots became available before the 7 day link expired.  Booked a slot for the next day.  On arrival I was welcomed and shown to the room for my vaccination which was then completed within minutes. Well done.
GP surgery review: lakeside-healthcare-stamford
Title: Not Happy
Rating: 1 out of 5
Visited: November 2023
Was sent message at 8.03 for a phone call atc12.00, about 1 hour later I recieved another message that an appointment had been made for me at 12.00 so had to ring the surgery on the phone 45 minutes to be told I can chose, ,chose a face to face, saw a locum, to be told that they can find nothing wrong with me. So I said that means shut up and put up with it. I have been suffering for well over a month with these symptoms, and I admit that I have had loads of tests. I did suggest that it could be my diabetes as I have been changed to a new medication due to shortages the locum then suggested I stop the new medication and see how we go for a fortnight. I was also told to make an appointment with the diabetic nurse, I queue again to see about they wouldn't make me one as I am due for an appointment in march 2024. That means to me that I have to wait for 5 months . So I came out of the surgery feeling like I am accused of being a hypochondriac,  and no one gives a dam. It was a total waste of time , so I have to continue feeling like I do. So watch this space hopefully I am just have a reaction to the new tablets.
GP surgery review: lakeside-healthcare-stamford
Title: Happy with my experience
Rating: 5 out of 5
Visited: November 2023
20 week old baby not well, went to the surgery at 8am and got a same day face to face appointment, very helpful and friendly doctor who has referred us to the appropriate place. 
Called the surgery the following day as baby was running a temp of 39°, duty doctor phoned me within 20mins of me speaking to reception and asked us to attend an appointment that afternoon. 

The service provided has not just be a 10/10 for my baby but also myself on previous visits/phone calls to the surgery. 

Overall the doctors and receptionist have been very kind, helpful and reassuring. 

A much better service than the one I was receiving at the Deepings Practice! Would 100% recommend Sheepmarket surgery.
GP surgery review: lakeside-healthcare-stamford
Title: Poor practice
Rating: 2 out of 5
Visited: November 2023
First appointment of the day I presumed was at 9 am , this was delayed until 9.30 making my 9.15 appointment nearly 10.00 am. I also overheard one of the receptionist taking nearly 15 minutes trying to explain to an elderly couple how to use the website to get an appointment whilst a bigger and bigger queue developed. Why can't you accept that some people are not capable of doing this and provide them with a proper service. As in the name National Health, Service
GP surgery review: lakeside-healthcare-stamford
Title: Flu  clinic
Rating: 4 out of 5
Visited: November 2023
When I attended for my vaccination the whole process was efficient. No queues. Straight in.  The GP did  my vaccination.  A member of the clerical team was present too,  working alongside the GP to enter my treatment onto my records, enduring everything was up to date.
GP surgery review: lakeside-healthcare-stamford
Title: Friendly service
Rating: 5 out of 5
Visited: November 2023
I went to the surgery for my flu and COVID jab. I was met by a friendly member of staff, I walked straight into to have my jabs by a professional and friendly nurse and left the practice in a matter of minutes.
GP surgery review: lakeside-healthcare-stamford
Title: Overall good.
Rating: 4 out of 5
Visited: November 2023
Receptionist- very helpful and friendly, got me a same day appointment. ( I did go to surgery at 8am to book however)

Doctor- very helpful and friendly, listened to my concerns and was very gentle when examining my baby. Diagnosed and prescription given no hassle. 

Prescription clerk- not helpful at all when ordering my repeat prescription.I had zero confidence my emails with the clerk were going to result in a repeat prescription and I couldn't risk baby running out of specialist milk powder because of his allergies. The clerk couldn't understand that i needed to order more milk so soon even though my prescription is on a weekly not montly basis. You have to allow 3 days for the surgery to handle the prescription  then 7 days at the chemist, so I was already pushing the deadline without a day wasted on back a forth emials with the clerk. 
So had to go to the surgery again to order my repeat.
 I will not be ordering my repeat via the emails method in the future.
GP surgery review: lakeside-healthcare-stamford
Title: Vey disappointed
Rating: 1 out of 5
Visited: November 2023
Was supposed to have an appointment by phone yesterday evening, I never received one! Have now got to try and speak to a doctor asap as I need a different medication,
GP surgery review: bourne-galletly-practice-team
Title: Excellent practice
Rating: 5 out of 5
Visited: April 2022
Quick, professional service.
Staff are always pleasant and helpful.
My treatment was prescribed and sent to the pharmacist the same day. An excellent practice, I’m sure the staff are working very hard to keep up these standards.
GP surgery review: bourne-galletly-practice-team
Title: Exemplary
Rating: 5 out of 5
Visited: April 2022
I used the NHS app to get a phone appointment and was surprised at how quickly I got one, just minutes from my call. I spoke with the doctor and was recommended to see the the Pharmacist and the wait was only 30 mins. After speaking with the Pharmacist my issues were resolved and a plan to move forward agreed. The whole process from start to finish took less than an hour. Absolutely brilliant.
GP surgery review: bourne-galletly-practice-team
Title: Wonderful bedside manner
Rating: 5 out of 5
Visited: March 2022
I took my 15 year old daughter to the surgery today. She was experiencing chest pain. She was immediately monitored on ECG and given a prompt follow up appointment. The GP we saw was kind and considerate. He spoke to my daughter directly and explained exactly what he was doing - what the ECG results meant and specifically, how he knew it was all fine. He carefully checked that she understood and consented before reaching towards her. He checked she had asked everything she wanted to ask - and listened to everything she had to say. She was a little nervous but this young doctor's bedside manner was reassuring, friendly, kind and not patronising. Exemplary visit. I do hope this feedback reaches the doctor concerned.
GP surgery review: bourne-galletly-practice-team
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
The service is fast and efficient and the staff caring and supportive. My son was poorly, the gp called me back within 10 minutes and he was seen within 30 minutes. All staff were helpful, kind and caring, reception staff, GP, staff passing in the hall, the pharmacy tech and the cleaner. A special thanks to the cleaner who saw how upset and uncomfortable my son was and went to get him a glass of water. 

All visits/ experiences are great, for myself, my son and my elderly relatives. We'll done all
GP surgery review: beechfield-medical-centre
Title: Great staff
Rating: 4 out of 5
Visited: September 2022
I always find the nurses, paramedics, receptionists.  pharmacy ladies very helpful.   Not seen a Doctor for months so can’t comment.
GP surgery review: beechfield-medical-centre
Title: Efficient helpful practice.
Rating: 5 out of 5
Visited: July 2022
Nurses have been brilliant,one in particular, really helpful and understanding, easy to talk to and very friendly,even though I've phoned multiple times I've never been made to feel I'm a nuisance, nurses are always patient and listen to my problems, they always  explain the treatment they are proposing . I'm very happy with the service and am grateful for the excellent care I've received .
GP surgery review: beechfield-medical-centre
Title: Extremely helpful
Rating: 5 out of 5
Visited: July 2022
Hi has a telephone consultation with a nurse from the surgery whom I have had many dealings with before and who I also trust, she gave me so much encouragement and told me I was not going alone and that the feelings I was experiencing were very true and real and has given me guidance on where and what to do next. Referrals are in place and I feel calmer after our conversation. I could not be more grateful
GP surgery review: beechfield-medical-centre
Title: menopause  advice
Rating: 5 out of 5
Visited: July 2022
Had a wonderful  consultation about the menopause  and was more happier  that I was explained by the nurse in great detail and how I can move forward  in feeling  better and how my care would move forward we had a plan of action and put my mind at rest .
GP surgery review: beechfield-medical-centre
Title: Amazing surgery
Rating: 5 out of 5
Visited: June 2022
I've been going through some bad health issues lately and the entire team have been completely brilliant,so caring and patient phone calls to check in with me to see if medication is working correctly highly recommended this surgery to new Comer's to the area X 😄
GP surgery review: beechfield-medical-centre
Title: Professional and efficient
Rating: 4 out of 5
Visited: March 2022
Very professional and efficient, given the current challenges. Phone consultation asking all the right questions. Medication given and possible future action discussed. Results back promptly. Everyone courteous and helpful even though they must be under immense pressure. Thank you.
GP surgery review: beechfield-medical-centre
Title: NHS Health Check
Rating: 5 out of 5
Visited: March 2022
I have had horrific experiences at another local GP surgery. This has left me with a great deal of medical and health anxiety. I have since moved surgery, and decided I would go for a NHS health check even though it was two years late (due to the awful other surgery). 

I went through the results with a very friendly and kind nurse. She was reassuring and cheerful, and made the process very easy. She did not belittle me or patronise me for being overweight, and was positive about the good health choices I'm making. She was empathic and I was very grateful to have had my check with her. Thank you.
GP surgery review: beechfield-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: February 2022
The doctor was extremely sarcastic and rude almost making fun out of the situation. No help was provided and nothing was done within 6 months. Never have appointments and always take a very long time with everything.
GP surgery review: beechfield-medical-centre
Title: Stay away from this practise
Rating: 1 out of 5
Visited: February 2022
The doctor was extremely sarcastic, rude and arrogant. Very unprofessional behavior. This practice is getting worse. I have a feeling the vet would treat me better. I am leaving this practice, I do not want people to heal me without respect for other people.
GP surgery review: the-deepings-practice
Title: Charmingly helpful reception
Rating: 5 out of 5
Visited: June 2023
Welcome reception and comforting advice given. Had need to call after my visit and coincidentally spoke to the same receptionist who remembered my predicament and made reassuring arrangements for a callback the next day
GP surgery review: the-deepings-practice
Title: Excellent doctor
Rating: 4 out of 5
Visited: June 2023
The doctor took time to listen to me and to plan treatment. She also ensured that appropriate tests were completed. Best of all, it was wonderful to have a face to face appointment and to feel that I could share my health concerns.
GP surgery review: the-deepings-practice
Title: Helpful
Rating: 3 out of 5
Visited: June 2023
I needed to reset codes and passwords today, not my strength! The communication from the practice was so helpful and quickly received.
Thank you