janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: mckenzie-house-surgery
Title: Totally Inadequate
Rating: 1 out of 5
Visited: May 2022
It is literally impossible to obtain any kind of contact let alone care from this practice - From any of the multiple sites that they have. 
I have merely being trying to obtain a medication review in order to get a repeat prescription but it is simply impossible unless you are in the rare position of not working and therefore can sit & make multiple phone calls first thing in the morning - I have just counted that I have called 486 times in the last week (no that is not an exaggeration it is fact) & I am yet to be even connected & all this for a medication review that has been due for Months now & while I have no medication left - I managed to get through last Tuesday to be told to call back in the morning as they had noting left for that day . 
Something drastic needs to be looked as I know I am not alone - we no longer have Covid as an excuse to hide our inadequacies & whilst I appreciate it isn't the admin staffs responsibility I am certain that the practice managers are able to have some input into rectifying the shambles that this surgery is fast becoming ! 
I need not only a medication review but an appointment too but that is again impossible as when you ring there is nothing within 3 weeks unless it is an emergency & they cant make appointments in advance of 3 weeks! 
What exactly are they doing ? If you cant manage your patient numbers then don't take on more patients or alternatively employ more staff .  
understandably the admin staff are feeling the pressure & are often unnecessarily rude & abrupt .
I feel it is high time that someone with some clinical authority takes measures here before a patient loses a life for lack of the correct medication & care.
GP surgery review: the-headland-medical-centre
Title: booking GP appointments
Rating: 4 out of 5
Visited: February 2023
this morning i phoned about 9 am for an appointment with a GP and was told their were no slots available today which i was fine with. So i asked if i could book a slot for tomorrow but was told I would need to phone again at 8am tomorrow. That didn't make sense. I appreciate its a busy practice but so is 8am in the morning for families trying to get kids to school.
GP surgery review: the-headland-medical-centre
Title: Never return calls or follow up tests
Rating: 1 out of 5
Visited: March 2022
Have had several issues that have needed investigation
Appointments difficult to get (mainly due to reception gate keeping)
Also had issues with being contacted after multiple tests, mainly the surgery not following up on results that actually need medical intervention. 
COVID is not an excuse for poor service… this is people’s health!
GP surgery review: gladstone-house-surgery
Title: Recieved a Consultants letter
Rating: 1 out of 5
Visited: October 2023
Recieved a consultants letter today abnormalities in my blood further tests. Tried to arrange this I'm now three hours in on thephone whete i was third in que for ever then second,first,call dropped.Tried again for an hour,unable to complete call. What is going on?
GP surgery review: gladstone-house-surgery
Title: Telephone grief
Rating: 2 out of 5
Visited: September 2022
After being on hold for half an hour going through the call queue getting to number one, being number one for five minutes then to be told the call is being terminated and to call back later is so frustrating. When you phone back later you have no chance of getting an appointment. This needs to be looked at. This happened three times in the last two weeks.
GP surgery review: hart-medical-practice
Title: Utter Dissapointment
Rating: 2 out of 5
Visited: November 2023
No empathy, no ears, no effort. Just bullish behaviour by my GP. I'm heartbroken to have to look at Private Medical care to just be listened to by a professional. It's so sad.
GP surgery review: hart-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: September 2022
The service I got yesterday was excellent. The way in which everything was put into place within one hour of my appointment was exceptional. I would rate this practice a definite 10 out of 10. Thank you to everyone who worked on my needs yesterday!
GP surgery review: the-patel-practice
Title: Unhelpful
Rating: 2 out of 5
Visited: May 2022
After waiting weeks for the first available telephone appointment, when the GP called the phone did not ring and went straight to a missed call. I had the phone on loud and was waiting for the call. The 2nd attempt was exactly the same, straight to voicemail without chance of being able to answer. When we rang straight after to tell the surgery of the problem, they said the GP makes 2 calls and thats it, they will not be trying again. They seemed to not care that I had been waiting for the appointment for weeks and tried to reschedule me for 10 days time. The receptionist tried to help but said the GP will not ‘bend this rule’.  Overall, really upsetting situation and left feeling like the GP didn’t care at all.
GP surgery review: borough-road-&-nunthorpe-medical-group
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2023
Excellent service via E-consult today.  2 x E-consult at 10am - both parties seen by doctor and practice nurse by 2.30pm.   Cannot ask for more - Excellent
GP surgery review: borough-road-&-nunthorpe-medical-group
Title: Worst I have Ever come acrossI
Rating: 1 out of 5
Visited: August 2022
I praise when there is good service and complain at the lack of it. Sadly the service here is the worst I have ever come across. The telephone system is extremely bad. The receptionist was totally uncooperative. I have been waiting* six months to see my doctor*. I was ill with UTI was given the wrong medicine: which made matters very much worse. No apology was made : this shows an uncaring attitude.
GP surgery review: borough-road-&-nunthorpe-medical-group
Title: Poor reception staff. (Nunthorpe)
Rating: 1 out of 5
Visited: July 2022
Tried to register here today. No one in practice. Forms already to process but the receptionist spoke to us breathily then moved on to a random person who walked in after us helping him to register. Instead of sorting out our forms. Kept on ignoring us until large queue formed. Ignored me when I went to desk to ask for assistance and stuck her nose in air. So we walked out and decided we had a lucky escape not getting registered at this practice.
GP surgery review: linthorpe-surgery
Title: No phone call
Rating: 1 out of 5
Visited: October 2023
Followed all instructions to book a prescription review via the app they make you use, get a text message on the morning - sorry we missed you, no missed calls. Message said they would retry within the hour, still no call, currently on hold at 10th in the que to try and speak to someone having followed the “new system” pitiful.
GP surgery review: linthorpe-surgery
Title: Absolutely the worst GPthe uk
Rating: 1 out of 5
Visited: July 2023
I have been calling them for so long , yet I can not get an appointment . There is no answer at all. I regret wasting my time for registering with them.
GP surgery review: linthorpe-surgery
Title: Worse GP i have ever been
Rating: 1 out of 5
Visited: July 2023
Absolutely shocking service from the receptionist, 
Impossible to get through in the phone, over 300 phone calls and still never got through, sat in reception for an hour waiting to see receptionist, only one girl on still no appointment
GP surgery review: linthorpe-surgery
Title: E-consult
Rating: 1 out of 5
Visited: June 2023
I think the new system of everything being done via e-consult is appalling. Even when you are at the surgery for something else you cannot make any appointment or ask the reception staff anything without filling in an - consult.  All other Departments within the NHS say "just phone your surgery"!!! They don't realise the problems Linthorpe patients have and they cannot just phone the GP's.  It would be a joke if it wasn't so serious.  It is yet another way of distancing patients from their GP.  Word of mouth is sometimes the only way.
GP surgery review: linthorpe-surgery
Title: the worst practice in england
Rating: 1 out of 5
Visited: May 2023
This is the worst practice in uk. It takes all day to make an appointment to see a doctor, and you never see the same doctor twice. I get panic attacks every time I know I have to phone them. Now they changed their system that you only can speak to a doctor by econsult first and then they will decide if you need to see them face to face. Every time you go their , the place is empty. I pay my taxes for this laughable service. They constantly making difficult for me to get my pain medication and telling me that they have nothing to give me. Does people will cause me to loose my job. Without my pain control medication I can't walk or work, so I have to go on a sick. I can't look after myself. I live alone. Stay away from this surgery. Last year I fell downstairs because of my mobility problem and I was told by their therapist to get on the bus and go to a and e in my pyjamas. I live in Middlesbrough the hospital she told me to go to was in Redcar. 
I wish I could go somewhere else to see a doctor. I hate this place.
GP surgery review: linthorpe-surgery
Title: The place is in meltdown
Rating: 1 out of 5
Visited: February 2023
Visited the surgery (again) to resolve the matter of a delayed repeat prescription (after being delayed last time as well).  After 48 hours they still hadn't issued a replacement as they had sent the request to the wrong individual in the practice and that individual had done nothing with it.

It used to be a fantastic surgery but now it is totally dysfunctional - hardly any GPs in attendance, telephones not answered or calls cut off after waiting in queue for ages, no appointments available half the time, e-consult referrals not responded to, errors in referrals to hospital including an error on a cancer referral.

All they are interested in are those services that attract a fee such as flu jabs and covid jabs.

It's said that people move house or get divorced more often than they change GP and this practice relies on this level of patient apathy to survive.  Well I've reached the end of my tether with them and I'm now changing practice.
GP surgery review: linthorpe-surgery
Title: Impossible to get through on the phone
Rating: 1 out of 5
Visited: February 2023
I had completed an E consultation 3 weeks ago and as a result the Gp advised I have some blood tests taken and some on from the practice will invite me for an appointment for the tests to be done . For the last 2 weeks I have tried to contact the Surgery to make this appointment as I haven't heard anything! I understand that they are busy but multiple times iv tried to get through I either get cut off after 90 minute wait or can't get through at all . Really frustrating service!
GP surgery review: linthorpe-surgery
Title: Rubbish practice
Rating: 1 out of 5
Visited: November 2022
No doctors appointments, no staff, average 2 hour waitfor phone call answered if at all.Trouble with repeat prescriptions all the time.Just a tip of the iceberg.Reported this surgery to health England 5 times.Not seen a doctor for three years.More chance of having dinner with the pope.I think the Doctors at this surgery have been on strike for three years.You can not see them you can not message them.I was told three doctors for 25,000 patients.This surgery total refuse to go back to normal before the pandemic totally disgusting service.
GP surgery review: linthorpe-surgery
Title: Continuous blocking patients
Rating: 2 out of 5
Visited: November 2022
Rang two days ago,started 17th in the queue. Took 65 minutes to get to 1st in the queue. Rang twice today - 21st and 20th in the queue cut off both times. This is yet another way for this surgery to stop patients seeing or speaking to the doctors. They block patient accessibility in any way they can. They do not want to see patients. If they did they would not still be "working on a solution" for the phone lines. It would have been resolved. Somebody who has to work for a living does not have 60 to 90 minutes to spend in a queue in the hope of speaking to somebody and not being cut off.  And unless they have an actual clinical qualification, the "care navigators" cannot know if it is "appropriate" to see a  GP or not. 
It is more than time for this surgery to get its act together and start behaving in an appropriate, professional manner, allow their patients to contact them promptly or reinstate the ability to book online appointments. (That idea will give them nightmares) They need to start treating the patients both with the care they want/need and also with a modicum of respect.
GP surgery review: linthorpe-surgery
Title: Terrible
Rating: 1 out of 5
Visited: November 2022
I would strongly advise people not to sign up to this practise. You can never get through on the phone (I am currently 19 in the queue at 3pm on a monday), when you've been on hold for an hour you get cut off. The doctors haven't got a clue, my partner is unwell and at one point he was supposed to have the doctor call him weekly to check in and that never happened. I've had to fight to get his mental health seen to and now he's on a waiting list for the access team. All I want to know is how long he's going to be waiting as its already been three months yet I'm probably not going to find out as no doubt this call I am on will get cut off. Trying to get a script is a nightmare. You have to go into the practise as they will not do it over the phone unless you have a disability (which I have explained before that my partner does) so we can't order scripts online or in person. Reception are always snotty. This place needs shutting down. It's not fit for purpose. 

I see that the practise have replied to some of these reviews. Why is the telephone line still atrocious when you've been getting it sorted out since September? Answer that.
GP surgery review: village-medical-centre
Title: Excellent follow up
Rating: 5 out of 5
Visited: November 2023
As a result of healthy lung check initiative I was asked to attend an appointment with a nurse practitioner. I was notified promptly after lung check (CT scan) and was given a healthy heart check. The practitioner was efficient, professional and gave excellent advice. Within a week I received a phone call with test results, advice and advised that I would be notified of a follow up check. Excellent, professional, caring  and reassuring service. I joined this practice (then on Linthorpe Road opposite Forbes Building) as a child. I am now in my 70s- enough said. Will never change practice.
GP surgery review: village-medical-centre
Title: Lack of diabetic treatment
Rating: 2 out of 5
Visited: July 2023
No medication no treatment no appointment phone or otherwise in short been without prescribed meds for a time not able to see my diabetic doctor told to phone 111 all the time what do I pay n I and tax for
GP surgery review: village-medical-centre
Title: caring and friendly practice
Rating: 5 out of 5
Visited: March 2023
I am proud to say that I feel privileged to have been with this practice for over 50 years I would never want to be anywhere else, nothing is too much trouble for the staff and docters, I have never had any cause to complain, they deal with any problems I have with my medication I only have to ring or email them and its sorted, I can talk to them like they are my real family and they always make time to listen and being elderly and live on my own I really appreciate that.
GP surgery review: village-medical-centre
Title: Wonderful experience
Rating: 5 out of 5
Visited: October 2022
Although this is not my practice I accompanied my husband who is a patient we were met by a friendly efficient secretary my husband is vu nerable and the doctor was excellent with him speaking directly to his face in a clear manner with dignity and respect we were listened to he was very thorough on the afternoon we saw the diabetic nurse who is a real Gem she was very reassuring friendly and extra caring the whole experience was wonderful I would highly recommend  this practice
GP surgery review: village-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: June 2022
excellent empathetic staff. Some of the ridiculous negative reviews on here complaining about things like no appointments are the fault of the Conservative Govt not the practice. Run by  a first rate GP, The practice is superbly run and over the years has supported our family brilliantly,Thank you so much
GP surgery review: roseworth-surgery
Title: Disappointing care
Rating: 1 out of 5
Visited: November 2023
A practice that falls short in patient care from start to finish. Confusing advice where you have to go in with your own solution before anything gets resolved. A very frustrating experience that I feel the need to share. If you bring a problem to their attention you are patronised by the admin staff.
GP surgery review: roseworth-surgery
Title: Brilliant Practice!
Rating: 5 out of 5
Visited: August 2023
Thank you to the Doctors and the whole Team for their professionalism, kindness and empathy.  They are great communicators and actually listen to what you are worrying about.  They have allowed me to be in control of my own health issues but gently guided me on the sideline.  I really like this approach and I have never experienced before - this is unique!  I am very grateful for the appointments booked in without long delays and for the Team who say they will call me and actually make that call.
GP surgery review: roseworth-surgery
Title: A wonderful practice - thank you!
Rating: 5 out of 5
Visited: November 2022
I recently filled out a eConsult and was amazed when just an hour later I got a text message asking me to book in for bloods and an appointment with a GP. When I phoned in, I spoke to a lovely receptionist who booked me in that afternoon for bloods and I now have a phone call with a GP booked to discuss my results in 4 days time. What an amazing service! So many people are quick to complain about the NHS but I literally could not ask for anything more. Roseworth you are a wonderful practice, you deserve nothing but praise and I for one, am grateful for the kindness, professionalism and the amazing service my family and I receive from you. Thank you!
GP surgery review: roseworth-surgery
Title: Practice Nurse
Rating: 5 out of 5
Visited: January 2022
Saw the Practice Nurse Yesterday for a routine smear. She was gentle, warm, very efficient and professional. I would just like to thank her hence this review.
GP surgery review: roseworth-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: January 2022
I do not visit the GP often but having been forced to lately because of a sudden unexpected illness, I cannot fault them everyone from the reception staff , practice nurses., trainee paramedic and GPs are very helpful,  polite considerate and responsive.  It is a great practice.
GP surgery review: the-grove-medical-group
Title: Didn't know our receptionists are now trained GPs
Rating: 1 out of 5
Visited: December 2023
Ring bang on 8am and no appointments for 5 weeks. Explain my symptoms are ongoing, yet pretty bad. Get asked
"Well if they are ongoing I don't see how that's an emergency" 
Maybe because I ring every month and get fobbed off by some bloke claiming it's in my head and he "doesn't really deal with women's problems". Really?? As a general practitioner?? 
Get asked if I can get to a walk-in centre or RVI.
Explain that it's not an a&e emergency, and I don't know how to get to a walk in centre. Due to my mh condition, I don't like new places and it can make me worse... That's not really her problem, if I really am in pain and suffering then I would do everything I can... Get told "right, I'll put you on the list, you're the 5th person but a little bit of pain and mental health isn't really a reason for an appointment".
GP surgery review: the-grove-medical-group
Title: Excellent service
Rating: 5 out of 5
Visited: December 2022
I had an excellent experience with our GP when my daughter was ill recently. The receptionist was polite and caring and told me the duty doctor would ring me back straight away and within 10 mins she did, and was able to see us at the surgery that afternoon. I have never had a bad experience at this practice and on this occasion it was absolutely excellent so I wanted to leave a review to thank all the staff for their hard work
GP surgery review: the-surgery-osborne-road
Title: Making an appointment
Rating: 1 out of 5
Visited: October 2023
I have various chronic medical conditions which, usually, my drug regime manages quite well - thus - it has been a while since I last visited my GP in person; in that time my old GP practice - Avenue Medical Practice - has merged with Jesmond Health Partnership. 
It appears it is no longer possible to ring up to book an appointment to see my GP.   Appointments must be booked online, then triaged, before you are given an appointment, and, that appointment may not be at my former GP practice.
This is not faster or easier for me than the previous system.
(Additionally despite a text requesting I book a flu vaccine - there are no slots available between 23/10/2023 and 21/11/2023.   The text advises that the vaccinations will be given at a church but there is no explanation where that church is.)
GP surgery review: the-surgery-osborne-road
Title: Excellent GP
Rating: 5 out of 5
Visited: August 2023
Our family has been registered at the practice for many years and we are extremely happy with the service provided.  The AskMyGP service is brilliant, usually  a response is received within an hour or two and an appointment arranged very promptly thereafter if required.  Care is excellent, staff are professional and friendly.
GP surgery review: the-surgery-osborne-road
Title: Great service
Rating: 5 out of 5
Visited: December 2022
I contacted the surgery close to Christmas to due to issues with my chest which were not resolving.  I was quickly offered an appointment the same day and was promptly given treatment.  I couldn't be happier with the service I received and would recommend the practice highly.
GP surgery review: caldbeck-surgery
Title: Amazing practice
Rating: 5 out of 5
Visited: August 2022
I've not seen a doctor for quite a while and had been wary of contacting the surgery given all the press coverage about the general difficulties of seeing a doctor. It got a little urgent, however, and the team at Caldbeck Surgery were amazing. I managed to see a doctor that day - who was great. The doctor referred me to hospital and I received an appointment for the next day. So all was sorted within 24 hours of calling the surgery. What a fantastic team! Thank you.
GP surgery review: castlehead-medical-centre
Title: Waited 2 hours to get through to reception
Rating: 2 out of 5
Visited: March 2023
I waited over 2 hours to get through to reception, only to get straight through when calling from a different phone - this, I tried 3 times, with being put into a queue of 15 people. I sat at places 5, 2 and 1 for 30 minutes each time, and no apology for the inconvenience when mentioned to the receptionist. 

I work as a paramedic and this is the exact reason people give up and don't get themselves looked over by their GPs and instead call the ambulances when their conditions get worse. This is the cause of the failings of the NHS system. I'm just glad I didn't have work today.

I have already waited 3 weeks for an appointment, 2.5 hours to get through to the receptionist, and now I wait another 2 weeks for blood tests. This is ridiculous. For a town of 4 thousand, I'm just thankful I am not vulnerable or have dependents. Disappointed.
GP surgery review: castlehead-medical-centre
Title: First class service
Rating: 5 out of 5
Visited: January 2023
Phoned 8 am Monday morning and spoke to doctor before 9 am and my husband had an appointment at 10.15 am 
Excellent