janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: medicus-health-partners
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
I’ve been with the surgery for around 13 years, whilst I luckily don’t need to use the GP services frequently, I would just like to compliment and leave a positive review. 

Staff - reception, admin and clinical staff always helpful, friendly, informative, prompt and professional. 

Appointments - Patches! I’ve used this maybe 8 times in the past 12 months. This service is amazing, complete the form online, always provide detailed information of your concerns or condition and receive a call, text or email within that day! I’ve always been contacted between 1-5 hours after submitting the form online. 

Would recommend this surgery to anyone. 
:-)
GP surgery review: medicus-health-partners
Title: Great service
Rating: 5 out of 5
Visited: January 2023
I have had a couple of health problems which have been dealt with quickly and efficiently and I’m happy with this service
GP surgery review: medicus-health-partners
Title: I am not happy
Rating: 2 out of 5
Visited: November 2022
I was given same day telephone consult for my 5-year-old child running fever for 4 days and having chesty cough, had to call twice to double check if I am still on the list, doctor eventually called after 6pm and advised to attend a&e? Without offering examination? stayed nearly 4 hrs in a&e to be told it is viral infection and no treatment required and discharged back to gp care. I am sorry but it is not good enough!
GP surgery review: nightingale-house-surgery
Title: Poor service
Rating: 1 out of 5
Visited: September 2023
Phoned 111 to discuss an infected finger that had burst open, was told to call the surgery on Friday the 1st of September to get a same day appointment and was told we don’t do same day appointments go to north mid hospital or chase farm hospital
GP surgery review: oakwood-medical-centre
Title: bad service
Rating: 1 out of 5
Visited: June 2023
I put in a repeat prescription on 03/06/2023, after trying for 3 days, back and forth to the practice  to pick up the prescription, it was not ready, I had to go and ask the pharmacy to lend me the tablets. By putting the prescription in early that would mean I would not run out of pills, instead I went 3 days without my blood  pressure tablets, and knowing my medical history that is not a good thing!  Apart for the fact that I am fuming, I was given the run around by the staff( it was in the  with the doctor, it will be ready later, it has been sent to the pharmacy) also this is not the first time this has happened! I now have to go into the surgery tomorrow ( 12/06/2023) to see if it is ready to take to the pharmacy. I would like a reply by email, better still a appointment with the practice manager to dissuss this matter!
GP surgery review: oakwood-medical-centre
Title: Can’t get through on phone
Rating: 1 out of 5
Visited: September 2022
No one ever answers the phone 

Keep trying but the line goes dead 

New patient and poor service.
I have phoned and phoned and no one answers when my partner has a serious issue
GP surgery review: southgate
Title: Good practice
Rating: 5 out of 5
Visited: January 2024
Always have had a compassionate response from members of this practice. 
Queries are handled satisfactorily at the reception and consultations allow time to raise health issues, and concerns the patient has. 
A very good practice
GP surgery review: southgate
Title: Great Practice
Rating: 5 out of 5
Visited: December 2023
I have been registered with this practice since 1970 and have always been treated with respect and professionalism. The GPs at the practice always give you the attention you require with care and in a supportive and positive manner
GP surgery review: southgate
Title: Good experience
Rating: 5 out of 5
Visited: December 2023
Booked an appointment in the morning and i was scene in the afternoon. and the doctor that saw me was very helpful and took her time to arrange for a hospital appointment for the following day 
Many thanks
GP surgery review: southgate
Title: No notifications but great sevice
Rating: 3 out of 5
Visited: December 2023
Went in to find out why the surgery never contacts me to notify that vaccines ( e.g. Pneumonia/ shingles) are due. Pleased to say the nurse was free and had then done on the spot.
GP surgery review: southgate
Title: Urgent prescription not signed off for collection
Rating: 2 out of 5
Visited: May 2023
My blood pressure tablets were not signed off by the GP due to it being a bank holiday and the secretary unable to open all her emails in her working day. This resulted in me running out of my blood pressure medication. 
After visiting my local pharmacists several times she gave me some tablets till the GP had authorised my prescription.
GP surgery review: southgate
Title: Wonderful pharmacist
Rating: 3 out of 5
Visited: May 2023
Had an appointment with the pharmacist.  She was very helpful, and with a really wonderful way ability to put one at ones ease. Thank you.
GP surgery review: southgate
Title: Good practice
Rating: 4 out of 5
Visited: April 2023
All the staff are kind and they try to help. 
The doctors are really caring and they fallowing up the patient problem.
If you need an urgent appointment usually you can get one in the same day.
I am overall happy with their service the only problem is the website that I don’t find it user-friendly and you can not apply for any requests out of the working time on website.
GP surgery review: southgate
Title: Practically not existent Service
Rating: 1 out of 5
Visited: January 2023
My family have been registered with the practice for 25+ years and I have always been really happy with them although the receptionists have sometimes been very brusque and intrusive.
Since Covid this has all changed, to get through on the phone is extremely difficult and it is impossible to get a face to face appointment with a doctor.
GP surgery review: southgate
Title: What has happened to this practice
Rating: 1 out of 5
Visited: December 2022
My family has used this practice for 40 years. The Doctors have been a credit to the NHS. Sadly since covid, many things have changed for the worst. (1) it is extremely hard to get through on the phone (2) appointments are like hens teeth (3) emergency appointments are non existent. There are numerous other criticisms, which I would be delighted to share with the practice manager. I do however wish to share a specific situation today. My wife has been suffering from a rasping cough & did not sleep at all last night.Clearly medical advice was required. We started to phone at 8 O'clock this morning. The phone simply cut off with every call made. At 8.30am the phone was answered, we were told there were no appointments, and to call back at 3.30pm. When questioned (1) would the phone be answered (2) would there be any appointments - we were told the "I can't answer that, and the best chance of getting an appointment was,to arrive in person, and que in the car park, in freezing conditions, and wait to be let into the practice" We did just that, and after queing for approximately 15 minutes, in freezing temperatures, we were let in. We spoke with a receptionist, and explained my wife's condition, clearly we needed an emergency appointment. The reply was "sorry we have no appointments, including an emergency" At this stage I saw red, and insisted on seeing the practice manager immediately. The receptionist then tapped a computer, and miraculously came up with an emergency appointment with the duty doctor. We have attended, and fortuitously seen a doctor. Hooray !
GP surgery review: southgate
Title: Appointments
Rating: 2 out of 5
Visited: October 2022
Its very difficult to get through at the best of times and when i did i was told i was 4 minutes early and to call back .
when i did try and get through again 4 minutes later i was told that there are no appointments and to call again in the morning,
whats the point .
GP surgery review: the-bounces-road-surgery
Title: Bounces surgery receptionist
Rating: 3 out of 5
Visited: November 2022
I have made calls to the reception inquiring my appointments, results and referrals and they have always been incredibly rude, hung up the phones a few times and had a really bad attitude. Not professional at all, they definitely need accountability as patient care is important and inquiring health matters should not leave patients feel worse than they did before.
GP surgery review: the-bounces-road-surgery
Title: Disgusting, unprofessional surgery
Rating: 1 out of 5
Visited: May 2022
Patient care is below minimum, don’t expect anything, just pray that you will live another day.
Gp do not listen (on regular) and generally just cannot be bothered. Inpatient and making stupid comments.
I do not trust them, so I’m going to another surgery
GP surgery review: crouch-hall-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Quick to respond to request for appointment. Very thorough investigations. Very kind. Can’t fault the practice
GP surgery review: crouch-hall-road-surgery
Title: Responsive and caring practice
Rating: 5 out of 5
Visited: November 2023
The practice always take time to get me and my children the care they need in a timely and personalised way.
GP surgery review: crouch-hall-road-surgery
Title: Lack of information, uncaring
Rating: 2 out of 5
Visited: May 2023
Worried with a back pain, GP asked for stool sample, took it in to be told that I should have brought it before 11am. They asked me to redo it. Was then called to say, oh you do not have to do it, just take it to the hospital. 
Conflicting information on the leaflet provided - clearly states: containers collected from the GP - return to GP! 

The person I talked to was only defensive, did not take responsibility for the lack of information they had around this.
GP surgery review: crouch-hall-road-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
From the fast responses to requests via the mobile texting services to the quality of advice and care received in person or via text/online/phone - always correctly judged -  I cannot recommend this practice more highly
GP surgery review: crouch-hall-road-surgery
Title: Compassionate and professional. Would highly recommend
Rating: 5 out of 5
Visited: September 2022
Just wanted to commend the nurse who very proactively yesterday took the time to fit me into her very very busy schedule and made the time talk to me about a sensitive and personal matter with compassion, professionalism and respect. She made me feel at ease and carried out a procedure that I was very anxious about. She is an absolute credit to the practice. I really hope all her diligent and hard work is recognised. Thank you so so much for doing your job to the highest level. You made a very nervous and anxious patient feel at ease. It means a lot. Thank you
GP surgery review: crouch-hall-road-surgery
Title: Very poor service
Rating: 1 out of 5
Visited: April 2022
I am registered in the surgery for over 5 years.
The last 2 years the service is almost non existent. Very difficult to get an appointment, twice booked appointments that did not happen. If you get a referral, they simply don’t follow up and that are not happening. It is a pity because most of the doctors seem good, the problem is mainly on administration, it is almost impossible to get access to any service.
GP surgery review: queenswood-medical-practice
Title: Impeccable care
Rating: 5 out of 5
Visited: June 2023
The practice houses my regular GP and due to a UTI, I have been taken care off by the exceptional team.

Apart from seeing a Doctor, I also saw a Nurse twice as couldn't deal with the pain I was experiencing.

She made me feel valued, truly demonstrated care and compassion and did everything she could to make my voice heard and deal as best with a plan to get better.

Yesterday evening, I was advised to attend an urgent care clinic at a particular  hospital, where I am now, being looked after.

Thank you you so much to the Nurse, I unfortunately cannot name and the team at Queenswood Medical. I am so grateful.
GP surgery review: queenswood-medical-practice
Title: Very good service and care
Rating: 5 out of 5
Visited: April 2023
In these times of continuous negativity about the NHS I felt compelled to leave a positive review. I had an emergency appointment with a paramedic, conversations and call backs from GPs, all at Queenswood and an then an efficient service and X-ray at the Whittington hospital all arranged by Queenswood medical practice. The whole experience and ongoing care and communication has been excellent, and that’s from the administrative team, the paramedic and  the GPs. I should add that I’ve always had good care from The Queenswood medical centre. 
Thank you.
GP surgery review: queenswood-medical-practice
Title: efficient and responsive service
Rating: 5 out of 5
Visited: February 2023
I have just had a very good experience with one of the nurses.  The nurse was both professional and skilful and also put me at my ease during the procedure.  I have found the practice to be very responsive and I have never felt that I can't speak to anyone.  I have found all staff to be highly professional and respectful
GP surgery review: queenswood-medical-practice
Title: Kind, caring support
Rating: 5 out of 5
Visited: January 2023
This is my local GP practice and I've always received his care from them. I recently had a really positive experience in relation to a smear test. Like many, I've previously found this experience to be stressful and painful. The nurse who did the procedure for me was incredibly calm, kind, reassuring and made me feel like she had time for me. Her care has really changed my perception of this important procedure and it will have a long-lasting, positive impact on my wellbeing.
GP surgery review: queenswood-medical-practice
Title: Best medical practice I have ever visited
Rating: 5 out of 5
Visited: January 2023
There are quite a few doctor’s surgeries near where I live, but I chose to travel over a mile to Queenswood Medical Practice simply because it is the best medical centre I have ever visited. It is very clean, quiet, well lit & spacious with a tranquil atmosphere. The waiting area is relaxing & comfortable; there is even a nice café & an in-house pharmacy on the ground floor, plus a car park for those who drive. Moreover, the staff are very helpful even when they are busy; my G.P. is always cheerful & approachable.
I highly recommend Queenswood Medical Practice to anyone who resides within its catchment area.
GP surgery review: queenswood-medical-practice
Title: Great medical team, poor admin team and customer service
Rating: 1 out of 5
Visited: September 2022
Poor reception team, there was a long queue of people waiting with 1 receptionist working. 

The queue watched whilst a form was completed by another patient at reception, thus holding us all up for 30 minutes. This was inefficient and a waste of everyone's time.

The receptionist ought to have asked the form-filling patient to step aside and reassured them that their place would not have been lost but there were others waiting in line with their medical queries. This was not done.

When challenged with this observation and asked why the practice would not work more effectively the reception reacted with anger - raising her voice. The receptionist then became very defensive /  passive aggression just ignoring any request to speed up the service. 

The form-filling customer reacted aggressively and I felt unsafe. This should have been avoided but was not as the receptionist failed to reassure them. Therefore creating an unsafe environment.

I asked to speak to the team leader, who then told me to wait 2 minutes, and did not appear at all. I query whether the reception team is well led and responsive to people's needs.

I query whether this is a caring practice based on my observations of the Admin team.
GP surgery review: queenswood-medical-practice
Title: Very helpful staff
Rating: 4 out of 5
Visited: August 2022
I rang to book a Dr's appointment and was well received by the Receptionist who was helpful interested and efficient.
GP surgery review: queenswood-medical-practice
Title: Cannot be worse
Rating: 1 out of 5
Visited: June 2022
First the reception. Her tone was really rude and with lack of empathy. Waiting times 30+ minutes just to get to the reception. 
They don’t allow you to see the doctor, only phone assessments. When I received the call in two days, the GP didn’t have the patience to explain who they are and they just hung up the phone, without any means for me to contact them back. I also have another bad experience, where my private doctor wanted to update my patient record, they wrote to them and the GP hasn’t bothered to update my medical record. Third world healthcare provider. Avoid
GP surgery review: queenswood-medical-practice
Title: Exceeded Expectations
Rating: 5 out of 5
Visited: June 2022
I rang this morning at 9:30am and was offered an appointment at 10:10 the same day. The paramedic was extremely professional, helpful and non - judgemental as was the Dr that was called in to assess my health concerns. I was then booked in for full blood count test and other checks to address all my health concerns.
First class service, could not be any better.
I really do not understand all the negative reviews but based on my own personal experience and the last 15 or so years of my Mums experience with Queenswood, I only have good things to say.
I had used the econsult first but at the end it told me to call them on the phone. The automated message told me i was no 30 in the queue which was off - putting but by choosing option "1" for a call back they called me within 15 minutes and made an appointment for me for the same day. Excellent service, thank you.
GP surgery review: queenswood-medical-practice
Title: impossible to get appointmenf
Rating: 2 out of 5
Visited: June 2022
I asked for an appointment, and got a text saying I'd have an urgent appointment but not telling me when. I called the surgery and they said my appointment had been 20 minutes ago, but at the same time I was getting another call through from the surgery. I tried to tell the receptionist this, but when I got to hang up I had already missed the call. I waited but the doctor did not try to call me back. I listened to the voicemail and it said I should call the service back immediately. but the voicemail was left at 1258 and the surgery apparently closes at 1300? really distressing experience, I now feel a lot worse than I did originally with all the stress of this
GP surgery review: the-157-medical-practice
Title: Excellent GP surgery
Rating: 0 out of 5
Visited: August 2023
I always get an excellent service from this practice and this morning was no exception. Phoned for an appt at 8:15 and was seen at 9:15.  
Brilliant! And the staff are so friendly.
GP surgery review: the-157-medical-practice
Title: Excellent care & friendly faces
Rating: 5 out of 5
Visited: November 2022
The NHS is under notable strain currently and I've had my fair share of poor GP experiences - making me quite nervous to go to my first appointment at this practice. However, the care I received was absolutely incredible! I was referred for a chest x-ray almost immediately and my concerns were listened to in their entirety. Thank you so much :)
GP surgery review: the-157-medical-practice
Title: Absolutely great!
Rating: 5 out of 5
Visited: August 2022
I've been a patient for over 10 years at this surgery, and the service that the doctors have provided to me has been great and just continues to get better. The doctors are always friendly and I feel listened to. I am also a really big fan how well they've adopted technology into their working practises.
GP surgery review: the-157-medical-practice
Title: Wonderful Service
Rating: 5 out of 5
Visited: July 2022
I usually never write reviews but I really must thank The 157 Practice Doctors for the kind, patient and professional care I have received. In these difficult times it is so uplifting to have such support and attention from a team who are themselves under extreme pressure. Thank you so much. I would highly recommend this Medical Practice.
GP surgery review: the-157-medical-practice
Title: Great Service
Rating: 5 out of 5
Visited: March 2022
The Doctors are amazing and listen to all your issues and try their best to help and resolve any problems that you have. If one method is ineffective, they try another one which shows their commitments to their patients.

Highly recommend
GP surgery review: hornsey-park-surgery
Title: Incredibly disorganised
Rating: 1 out of 5
Visited: March 2023
This practice is incredibly disorganised. They have lost referrals in the system, repeatedly failed to upload documents and test reports to my medical file, there is no consistency in follow-up after consultations, the  medical advice between doctors is conflicting. The list goes on. The worst is you can tell them about all this and there seems to be little concern about improving anything.
GP surgery review: hornsey-park-surgery
Title: Unable to provide a service
Rating: 1 out of 5
Visited: March 2023
Have continuously had difficultly seeing someone in a timely manner at this practice, which culminated in being offered a telephone appointment almost two weeks in the future at my most recent request to see a GP. No in-person appointment was available at all, I was told. This was after the receptionist suggested I see a pharmacist instead -- I wonder how many patients have seen their conditions worsen as a result of being convinced not to see a GP by a non-medically-trained receptionist? 

I don't know if the practice has too few staff or too many patients, but either way it is clearly not able to provide an acceptable standard of care.
GP surgery review: staunton-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
The Staunton Group Practice team take time to listen to all my concerns , they gave me helpful suggestions to help lower my blood pressure and explained step by step how to Implement certain lifestyle changes just to name a few.
GP surgery review: staunton-group-practice
Title: Good supportive healthcare
Rating: 5 out of 5
Visited: December 2023
My appointment with the clinical pharmacist was really good. He listened and worked with me to make the right decisions for my health and lifestyle. He explained everything very well, was easy to understand and was polite. I look forward to my next appointment with him
GP surgery review: staunton-group-practice
Title: Good overall practice
Rating: 5 out of 5
Visited: December 2023
Seen promptly. Very polite and considerate medical assistant who made me feel very comfortable. A happy experience.
GP surgery review: staunton-group-practice
Title: Very accommodating and professional
Rating: 5 out of 5
Visited: December 2023
The clinical staff are very helpful and accommodating. They sympathise with me as their patient. I would recommend this General practice to my friends and other relatives.
GP surgery review: staunton-group-practice
Title: Phone review
Rating: 4 out of 5
Visited: December 2023
Phone call came at about 11am so no having to be waiting around all day for  call, medication question was sorted out in minutes. Thanks
GP surgery review: staunton-group-practice
Title: Feeling encouraged by my recent experience
Rating: 3 out of 5
Visited: November 2023
I’m very grateful to the surgery for being proactive in encouraging me to access the services I would benefit from, made it easy to fix an appointment with a clinical pharmacist for a review, and that person was personable, thorough, and and treated me like a whole person. That means a lot to me. My answer to the previous question about referring a friend/family was only ‘likely’ because currently the GP survey shows higher ratings for other local surgeries so I would recommend others to consult that too. But my experience today has been excellent and I would tell others about this fact.