janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-orchard-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2022
I have always received a first rate service with timely reminders and friendly staff. Many thanks team.
GP surgery review: the-orchard-surgery
Title: Disappointed and troubled
Rating: 1 out of 5
Visited: April 2022
I`m 55 years old and do not need the doctors very often, i phoned the doctors on Friday was put in a queue for 45 mins, once i got to speak to a person i was told there was no doctors appointments left, i explained what was wrong with me and got this response, if your that worried then go to A&E or phone back on Tuesday.
I would just like to say thank you for attitude toward me on the phone and for your non helpfully advice, which by the way did not need me going to A&E
GP surgery review: the-orchard-surgery
Title: When is a Surgery not a Surgery
Rating: 1 out of 5
Visited: January 2022
First I'm 58 year old patient that has been categorized as extremely vulnerable through Covid pandemic and as such have had extreme problems with the surgery through this period. The problem with the surgery recently has heightened extensively with ordering repeat prescriptions which I do through patient access platform, twice now both repeat prescriptions have shown rejected on this platform, this has increased my stress to boiling point. I've contacted reception to be told that the repeat prescriptions have gone to GP for review without the patient being present, this situation has happened now twice, the medications that were requested I need. I've had to contact the pharmacist to find out if I'm going to get any medications, more stress for patient. Not once has the surgery contacted me to tell me that prescription has been allowed. I'm also bombarded by texts from surgery for me to supply blood pressure readings, this I do as requested, the surgery uses external platform only for me to respond with details, there is no other way to contact surgery other than wait in line like others for reception to answer, calling early you might be lucky enough to be put in queue to reach reception or like me get busy nearly every time I attempt to contact the surgery. Yes there's that message for non urgent calls to try at a less busy time, why call at all when you get this message, puts people off trying to get through. I'd rather listen to announcement your "x" in line to get through, then there's times the surgery calls me, when at work when I can't answer, frustrating me further, I've stated on many occasions the time that I work which is ignored. Frustrating when you finally get through to reception, pass details of your symptoms to be told no appointments that day, to call back next day, this puts me off contacting surgery, I'd rather suffer from the symptom's than again call reception. When you do actually get lucky to be offered an appointment again this I have to refuse as many times its been when I'm working. Getting texts from surgery, yes thanks for them however you cannot respond with text back, you have to call reception. To me its messages out but nothing allowed back in. Would I recommend this surgery to others, no, find another surgery.
GP surgery review: beaconsfield-medical-practice
Title: Shockingly poor service
Rating: 2 out of 5
Visited: May 2023
I requested my usual repeat prescription 2 weeks ago. The chemist emailed the surgery two days later to advise them that this medication was currently unavailable and requesting a prescription for a similar medication. A week later the surgery had still not issued the new prescription, so I phoned the surgery and was told the new prescription would be issued the same day. When I went to the chemist later that day, they told me that the surgery had sent a second prescription for the original (unavailable) medication. They confirmed that they had sent a second email. I attempted to call the surgery to sort everything out but was unable to get through to anyone, as the admin office always goes to voicemail. I called the next morning and was told by a very snappy woman that she was unable to help as she was on a different floor, but if they'd received the email it would be dealt with. She did not listen to me and after talking over me repeatedly, she hung up. I have been off work all week due to not having my medication: it is now Friday and I am hoping that the correct prescription will have been sent, otherwise I will be bed-bound for the whole weekend.
GP surgery review: beaconsfield-medical-practice
Title: Consistently very good experience
Rating: 5 out of 5
Visited: August 2022
I have been with this surgery for 5 years and have had a consistently very good service from admin staff, GPs and nurses. Thank you!
GP surgery review: preston-park-surgery
Title: Needs to improve
Rating: 3 out of 5
Visited: February 2023
While the doctors and the reception staff are good at  their jobs communicating with the surgery and getting appointments is rubbish. You cannot book online for a future date, you need to stay on the phone for 20 minutes just to be told there are no appointments and you should ring again tomorrow. They aren't very good at dealing with mental health issues such as anxiety and the online/phone interface with them being so poor just makes this worse.
GP surgery review: preston-park-surgery
Title: Great experiences at this practice
Rating: 5 out of 5
Visited: October 2022
I have many positives. The reception / admin team are always polite, kind and prompt. Their GPs call you back quickly and have good advice. I requested a GP note from them before and it came very quickly, as opposed to my old GP in which I had to wait two weeks for the note and also pay for it. They always fit me in for my routine injection - often I work until 5 but they will fit me in after this time. I have recommended this surgery to the people who I live with and I want to say thank you to all that work there for their great service in these stressful times. GP surgeries are really struggling right now but the staff at Preston Park remain compassionate.
GP surgery review: preston-park-surgery
Title: Customer service is stuck in the 1990s
Rating: 1 out of 5
Visited: October 2022
The surgery does not support interactions online such as appointment bookings and consultations, either through its own web site or the NHS app. It is impossible to book a non-urgent appointment at the surgery, for example, by any method other than a telephone call within a 15 minute period in the morning from 08:30am when the surgery first opens, when multiple phone calls to the surgery are usually necessary because many patients are trying to connect and lines are engaged; it's awful that such tediou contact arrangements have been allowed to persist when so many other surgeries now flexibly provide online bookings and consultations.
GP surgery review: preston-park-surgery
Title: Excellent Doctors & Nurses
Rating: 4 out of 5
Visited: October 2022
I just wanted to say that I have just visited my surgery and received excellent service from all staff. The nurse that I saw for my flu shot was very good and explained about the flu even though I have had it regularly. I thought I had missed my turn as I couldn't go to the Saturday morning clinic but when I phoned up I was offered an appointment a couple of days later without any fuss. My doctor is also very kind and helpful and she really knows what she is talking about.
GP surgery review: preston-park-surgery
Title: Rude locum
Rating: 1 out of 5
Visited: May 2022
Have been at this practice since my daughter was born in the 90s but had the misfortune to get an appallingly rude and patronising locum on a phone call. Never had such a terrible experience with this surgery. Confrontational, rude and didn’t listen. Check your locums, they are ruining your reputation.
GP surgery review: stanford-medical-centre
Title: Really Helpful
Rating: 5 out of 5
Visited: November 2023
This morning I called up for an appointment and the receptionist was really kind and helpful. She listened to what I was saying and tried to find the best solution for me. She offered me an appointment with someone that I didn't know about and booked it in for after the GP appt just in case I needed it and it would help. She didn't need to do that and in my last surgery, the receptionists weren't kind let alone helpful and so it felt really nice for someone to listen and help when I'm in pain. Thank you!
GP surgery review: stanford-medical-centre
Title: Sent Round in Circles
Rating: 1 out of 5
Visited: September 2023
Can't email, but please do check into patient access to communicate with us.
Patient access: No messages allowed. No booking of appointments allowed. 
Someone's really given this process a lot of thought, what?
GP surgery review: stanford-medical-centre
Title: Doctor didn’t want to know
Rating: 1 out of 5
Visited: July 2023
met with doctor this morning and come away totally miserable went to discuss my recent stay in hospital in icu due to dka mentioned my bs were up and down asked me the low blood sugar reading and immediately said stop the quick acting insulin didn’t ask me the high numbers which I’m struggling to keep down didn’t ask what I am eating just brushed me off when I said I didn’t want metaformin I will never ever book an appointment with that doctor ever again come away none the wiser and was a waste of time made me feel that I was wasting the doctors time I’m so cross that a doctor wasn’t interested if they don’t like their job I suggest they leave and go work in another industry not make patients feel like I do
GP surgery review: stanford-medical-centre
Title: excellent practice
Rating: 5 out of 5
Visited: September 2022
I moved to this practice last year and despite all the pressures of covid, every member of the practice I have come into contact with has been kind, polite and helpful. I have felt listened to and cared for with compassion and intelligence, making me feel very safe as a patient at this practice.
Everything seems well organised and efficient and the building is kept clean and well- maintained. Repeat prescriptions can be ordered online and picked up from a local pharmacy and this system works very well.
The main thing that makes this such a great practice is the exceptional group of doctors, nurses and other staff working there.
GP surgery review: the-haven-practice
Title: Excellent team
Rating: 5 out of 5
Visited: October 2023
Telephoned surgery, offered telephone consultation with GP as I wasn’t sure a face to face visit was necessary. . Had appointment within a couple of days. GP suggested I needed examination. Appointment made within a few days. Friendly welcome from reception staff, thorough examination by GP, treatment plan explained and exercise details sent to my phone. Can self refer to MSK if no improvement. No waiting around for appointment, everything explained. The staff are doing a great job and as a patient I really appreciated all they do.
GP surgery review: the-haven-practice
Title: Fantastic Practice
Rating: 5 out of 5
Visited: September 2023
Enjoyable experience for my family especially the children from the whole team from the Receptionists to the Nurses. 

Simply thank you!
GP surgery review: the-haven-practice
Title: Amazing Service and GP's
Rating: 5 out of 5
Visited: October 2022
Lovely practice with a personal touch everything made me feel listened to and helped me when I needed support... just thank you!
GP surgery review: warmdene-surgery
Title: Brilliantly led practice
Rating: 5 out of 5
Visited: September 2022
Having been to a handful of GP practices over the years, it is clear this one has got things right. I have previously not had much hope or high expectations for great care by GP surgeries based on previous experience and I was so blown away and pleasantly surprised at how efficient, caring and helpful everyone I have come into contact with have been. The receptionist team work very hard and do a great job juggling everything whilst also exuding calmness and professionalism. I have seen 3 doctors, 2 of whom have been excellent. Listened and took action to investigate some pretty scary and serious symptoms. I'm so relieved to be treated as an individual. I didn't feel rushed or dismissed like I have done previously and I'm now on my way to a clear diagnosis and treatment plan. 
I just want to say thank you so much to everyone who works so hard, reviewing processes and implementing new ways ot working to provide such an excellent service to patients. 
Thank you thank you thank you. 
Keep going. You are so appreciated!
GP surgery review: warmdene-surgery
Title: Refused to Issue Insulin
Rating: 1 out of 5
Visited: June 2022
Requested a script a week before collection, however upon collection, they had provided the wrong insulin in cartridge form with no needles or a carrier for the insulin! Pharmacy were perplexed and confused. Had to order in usual insulin and wouldn’t be available for a few days. Surgery didn’t know when script could be provided as no doctor available and my husband would be without insulin for the weekend. We were due to go away which we had to cancel and had to visit the hospital for insulin instead.
GP surgery review: warmdene-surgery
Title: Misleading threatening text from surgery
Rating: 2 out of 5
Visited: April 2022
Recently received a text from this surgery informing me of an 'out of the blue' phone call I would be getting in a few days to discuss my current medication.

Nothing out of the ordinary until the last sentence telling me that if I failed to discuss this matter with the doctor calling me then my medication would be cut or stopped all together!

I ask you... a threatening text out of the blue with wording that simply alarms and threatens you if you fail to take their call?

Whilst I realise resources are stretched at this surgery and ever second sentence you get when actually seeing a GP is 'cost's ... everything cost's, our budget is stretched' ... if you chose to not bother them and just manage your condition by way of medication and outside resources such as the MSK service your treated like this. Threatened!!!

And they wonder why they get more negative feedback than positive.
GP surgery review: arundel-surgery
Title: Doctors excellent one of receptionist unhelpful
Rating: 3 out of 5
Visited: July 2023
I required a referral  letter, that had been sent to consultants office at the Nuffield, to be  sent again as I had been left a message by his secretary to say they had not received it. My appointment was for the following week. 
I felt by the way I was spoken to by the receptionist that I was being difficult and asking for something that couldn’t be done. 
She was quite stroppy and seemed very reluctant to help. She queried  how I could have an appointment if the consultant hadn’t had the referral. 
To be honest it wasn’t so much what she said it was the way she said it. She comes across as irritated and unhelpful . 
I usually have found the receptionists at the practice really friendly and helpful .  
I know they are all under enormous pressure at the moment and it is difficult being on the front line however I now reluctant to call the surgery as I feel like I am being a nuisance.
GP surgery review: arundel-surgery
Title: Brilliant nurse
Rating: 5 out of 5
Visited: July 2023
Went for a cervical screening. Whilst the exam itself is very short, these have been painful experiences for me in the past. The nurse was fantastic. Very earnest, professional and knowledgeable about the process, and understanding of my past experiences. She suggested I guide in the speculum myself which helped a lot. She was patient and more than accommodating before, during and after the examination. Brilliant patient care and grateful for such a positive experience. Thank you
GP surgery review: arundel-surgery
Title: No title needed
Rating: 4 out of 5
Visited: June 2023
I brought my poorly mum to see the GP this morning. He was welcoming, compassionate, kind, reassuring and gave us the opportunity to talk and explain our worries. He explained things in a way that mum understood and will see her again in 4 weeks. A comforting experience because he showed he cared. So grateful to him.
Sadly the receptionist came across on the phone as stressed and irritable, showing no particular concern or compassion. As they are first in line in the process, perhaps this individual could benefit from some coaching. I was not even a difficult person to deal with!!!! Tone of voice and attitude are what we hear first. As i was this morning, quite anxious, her behaviour did little to alleviate this. Just a change in attitude would make all the difference. I am very aware that appointments are precious so I don't expect to be given an appoint time as if I don't deserve it, with reluctance and a touch of contempt!! I appreciate also that the receptionists have a difficult job to do and it must be stressful. Thank you for this opportunity to share my experience.
GP surgery review: arundel-surgery
Title: Bad practice .Empty waiting room .
Rating: 1 out of 5
Visited: February 2023
Cannot get pass reception even for a prescription hat Hospital prescribed and confirmed with letter.
GP surgery review: avisford-medical-group
Title: Don't bother registering
Rating: 1 out of 5
Visited: November 2022
Awful, awful, awful
The phones rings, rings, and rings. Then my app informs me: 'The call centre has hung up!!' Argh..

I waited 30 minutes to speak to a receptionist just to be told they have not received my email request for a fit note which was sent in November!
GP surgery review: avisford-medical-group
Title: Waste of 30 minutes on hold
Rating: 1 out of 5
Visited: November 2022
On hold for 30 minutes waiting to speak to a receptionist. 
Told there are no appointments left for today (even though when I rang the lines had only been open for 5 mins)
Told to complete form online for potential appointment next week (i can't stand on my ankle!)
Or call back again at 0830hrs tomorrow and hope for an appointment tomorrow
And the website says they are taking on more patients. Disaster.
GP surgery review: avisford-medical-group
Title: Excellent service
Rating: 5 out of 5
Visited: October 2022
Twice recently I have emailed to ask for things to be done and both times the response has been within the hour and my problems solved. Thank you so much
GP surgery review: avisford-medical-group
Title: Excellent service
Rating: 5 out of 5
Visited: October 2022
My wife and I attended for a Flu jab yesterday and we were very impressed by the efficiency of the process. The Staff were very welcoming and helpful and made it easy for everyone attending. This was especially commendable as they had given up their weekend time to do this. A big thank you to you all at Avisford Medical Centre.
GP surgery review: avisford-medical-group
Title: Not great with prescriptions
Rating: 4 out of 5
Visited: April 2022
A week ago I sent a repeat prescription via my pharmacy for medication I need every day. By Saturday it had not arrived at the pharmacy and the pharmacist kindly gave me an emergency supply which ran out on Monday. Still no prescription received from the surgery. Five phone calls (over 15 mins wait) . The care side have received from this surgery over forty years has been exemplary but boy, their receptionists don’t match up.
GP surgery review: avisford-medical-group
Title: Always great service
Rating: 5 out of 5
Visited: March 2022
For nearly 13 years my family and I have had excellent help from everyone, many of whom are still the same as when we moved here.  Thank you Avisford Group.
GP surgery review: avisford-medical-group
Title: Helpful and understanding
Rating: 4 out of 5
Visited: January 2022
I waited 20minutes to get through on the phone but then spoke to a very friendly receptionist who helped as much as she could and booked a telephone appointment. I know the staff are under so much pressure with a huge amount of patients to see but they dealt with me on the phone very calmly and listened without rushing me. I don't usually write reviews but I was so impressed I thought I should give them the recognition they deserve.
GP surgery review: bersted-green-surgery
Title: Bad Pratice
Rating: 1 out of 5
Visited: July 2023
Have an appointment to see a Doctor in August but find out
it is an Diabetic Appointment. Firstly told to attend by text to
the surgery then when I did was told that this appointment was
a phone call.  So they made another appointment to be seen in
Surgery for August.  I get very frustrated like all these other people
and there seems no way forward so that you can get an apointment next day.  Other GP Practices in Bognor Regis however
to offer next day appointments this is our Health the surgery is dealing with but not a caring practice. You cannot refer yourself for
tests if you need them without a GP.  That is why I think people go to the local hospital because they are desperate, which no
wonder Junior Doctors go on strike and hospital beds ae so full.
GP surgery review: bersted-green-surgery
Title: Awful treatment
Rating: 1 out of 5
Visited: July 2023
Dam in ridiculous that you can't book an appointment at desk these days! My husband had his varicose veins operated on pre 2002. Since taking blood pressure meds for a couple of years he no has veins bulging out of his legs in danfer of rupture. Took photos to show receptionist but did they care? Not a fig! Trying to book online but cant apparently do although we registered for this service a few years ago  Whole set up B useless.
GP surgery review: bersted-green-surgery
Title: Call waiting time
Rating: 2 out of 5
Visited: June 2023
As a carer for an elderly dementia and cancer sufferer I dread calling this surgery.
The wait for your call to be answered can be over an hour if it isn’t cut off. That can be at any time of day - not just the early morning rush. The e- consult never seems to be available which is a shame.
It’s very difficult to get to speak to a doctor, if it’s a home visit it’s a paramedic that comes. Generally a poor holistic approach of patient care and no follow-up with changes to medications
GP surgery review: bersted-green-surgery
Title: Was a Good Practice when we Joined not now
Rating: 1 out of 5
Visited: May 2023
I am a Diabetic Patient and have problems in getting the
     rest of my Orange Appointments in the practice although
     it was said at the practice in text it is a phone call.  Appears to be
     no Diabetic Nurse at present you speak to inside Pharmacist.
     Why do the media say see your GP when that is the Stumbling 
     Block especially with patients with severe illnesses and then they
     have to go several times and it is too late especially with
    cancer referrals. We all do not want to think are problems
    could be serious so when someone goes to their GP why are
    they really not interest but keep there eyes fixed to the 
   Computer instead of listening to the patient.
GP surgery review: bersted-green-surgery
Title: Impossible to get seen
Rating: 1 out of 5
Visited: April 2023
I have been trying to get a non-urgent appt for weeks now. The E-consult is saying to try the next day each time I go to use it, and there are no pre-bookable telephone appts. 
The receptionist has said I have to ring or turn up at 8.30am to maybe get an appt on the day. This is very hard to do as I am working, and it seems wrong to take an appt that might have been given to someone who is needing one urgently. 
The practice website should be clear and honest about the fact that the E-consult is switched off (what the receptionist told me), and that pre-bookable appts aren't available either.
Whilst I'm sure all the staff are working as hard as they can, this really is an unacceptably poor level of service at the moment and puts patients health at risk.