janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: woodbridge-practice
Title: Cannot get an appointment ever!
Rating: 1 out of 5
Visited: October 2022
Did an econsult as every time I tried to get an appointment they had all gone! Doctor wanted to see me but still could not get an appointment. No point being registered with them as can never be seen- especially if you work and can't be sat on the phone from 8.30 for 2 hours!!
GP surgery review: woodlands-family-medical-centre
Title: difficult to get anywhere
Rating: 1 out of 5
Visited: October 2023
cant ask for an Econsult any time difficult to request anything. I want  to send a request but an unable to. told just told to do an E-consult I am at work it is impossible staff wont help.  Worst practice ever.
GP surgery review: woodlands-family-medical-centre
Title: Covid injections chaos
Rating: 3 out of 5
Visited: May 2023
My appointment was at 0950, I was seen at 1030. Had to queue outside, had to cancel and reschedule a hospital appointment with my oncologist because I was not certain that I could get to the appointment. People in the queue Infront of me had appointments up to 1100 hrs.  look if you see people coming too early tell them to wait in a separate area, its not hard to do, you do have other waiting areas
GP surgery review: woodlands-family-medical-centre
Title: Medium
Rating: 3 out of 5
Visited: May 2023
Phoned at 8.30am, 22 in the queue held on for 1 hour 35 minutes then told there were no appointments. I told the person on the phone I was to have a face to face appointment as instructed by 2 orthopaedic consultants. All she would give me was a telephone appointment for the following day with a Doctor I had never seen before. The consultant is disgusted with this.
I have been with this practice for nearly 60 years & it used to be an excellent practice but is far from it now.
I lost my husband last year who had been with this practice from the day he was born (83 + years) & I am still waiting for them to contact me to see if I am Alright unlike a friend who has been contacted twice by her practice.
GP surgery review: woodlands-family-medical-centre
Title: Poor service
Rating: 2 out of 5
Visited: April 2023
Spent over fourteen minutes on the phone waiting for my turn even though i was informed I was next in line must of been on there break disgusting in the end just hanged up
GP surgery review: woodlands-family-medical-centre
Title: Avoid this practice
Rating: 1 out of 5
Visited: March 2023
The service is appalling. Phone calls go unanswered, you have to complete a online form where you are basically self diagnosed. The receptionist will blurt out private information. You can never get an appointment. They don't call back when they say they will. Really bad I will be moving to another practice. Do not recommend avoid.
GP surgery review: woodlands-family-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: January 2023
The worst practice. Would not recommend to anybody, can’t make appointments in advance, say they will get in touch and don’t, say they will send you your child’s asthma appointment but don’t, it’s constantly chasing them up all the time, they make appointments for you and then book it for a different time. If you do manage to get an appointment, you bet you’re waiting minimum or 30 minutes for your appointment!
GP surgery review: woodlands-family-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: December 2022
Having had bronchitis for 4 weeks, and constantly being told by friends that I should see a doctor, I rang the surgery to be told to ‘ring an ambulance’ .  Friends thought it was funny, but I dont see anything funny in calling an ambulance for a case of bronchitis.
GP surgery review: woodlands-family-medical-centre
Title: Poor service for booking non urgent appointments
Rating: 3 out of 5
Visited: October 2022
After receiving my 3 yearly cervical screening letter, I contacted the surgery only to have to wait over 40 mins to book a smear test that took all of 5 minutes to book. I appreciate the surgery is very busy but I do think that there should be a separate non urgent appointments booking system for services such as smear tests, childhood vaccinations etc. It's this kind of poor thought-out process or poor access to non urgent services that risk lives. Many women do not have the time to wait 40mins or more to book a smear test or even get time to go online to book via the online system therefore delaying or even not attending their smears resulting in possible risks to thier health. Generally the practice has been good for my family and I but this one issue needs looking into as am sure it would also avoid delays for those wanted to book in to see the GP/Nurse for ill health on that day or urgently.
GP surgery review: woodlands-family-medical-centre
Title: Poor initial consultation
Rating: 3 out of 5
Visited: October 2022
The consult just doesn’t work for most elderly most of us are not computer literate
We are asked to self diagnose from multi choice questions if we ever get to that stage
For me the E consult is a barrier to seeking medical help and there delaying diagnosis 
Doctors need to see patients face to face
At least give us the choice of direct appointments 
This system is harming many elderly people
The phone system is poor I tried to get a call back twice it just didn’t work 
Just saying you see critical cases urgently only works if the indications are very obvious due the delay in being able to see a doctor in the first place
I thought the Nhs motto was do no harm
Well that’s out the window with E consult
The system is scaremongering if you self diagnose wrongly on a couple of questions referring you immediately to A&E
This can be upsetting all because a doctor has not been seen immediately 
Surely the doctors don’t agree with this system
Not impressed
GP surgery review: woodlands-family-medical-centre
Title: Wonderful nurse practitioner
Rating: 4 out of 5
Visited: August 2022
I have just had the best experience of a telephone consultation that I have had in many years. The nurse practitioner, firstly fitted me in at short notice, but then listened to me and gave me advice. At no time did I feel judged or talked down to even though I admitted to slightly deviating from my original treatment plan. 
The nurse was extremely knowledgable and explained things to me even though I have a level of knowledge myself. 
This has been an extremely positive interaction and one which I will repeat whenever I need help or advice on a very personal problem. 
Thank you very much also to the lovely young receptionist who helped facilitate this appointment.
GP surgery review: deerness-park-medical-group
Title: Very very bad reception and practice
Rating: 1 out of 5
Visited: January 2024
Very very rude and unhelpful receptionists unable to ever get an appointment after 111 advised me to seek a GPS appointment dearness park receptionist told me I can't get an appointment I'm at the end of my teather with this place
GP surgery review: deerness-park-medical-group
Title: Receptionist Strikes Again..
Rating: 2 out of 5
Visited: January 2024
Attended today with elderly relative for an appointment sent to him via text, for Bunnyhill.Didnt know what appointment was for..but Had an idea it might be for Chiropractors, asked at reception…to be Barked at it wasn’t them, and I needed to phone the hospital to find out..tried explaining, but shot down again and told to phone hospital appointments…another lady behind her,looking obviously embarrassed by receptionist attitude explained where Chiropractors room was…Went to that area where a nice gentleman and lovely nurse from a different department explained very nicely about their appointment procedure and took me down to the correct room…
They all agreed with me about the receptionists attitude and confirmed I certainly wasn’t the 1st to say the same…..
I’ve posted before about the same receptionist whenever I phone up to get an appointment, it’s like a lottery…if I get her I know I’ll get no help, but reluctant to hang up and try later as it’s absolutely ridiculous trying to get an answer on the phone, even if second in the queue, it still takes them 40 minutes to answer, and then get snapped at…
Medical staff are brilliant though..nothing but praise for them, just Please, Please, Please, get the reception sorted out, and perhaps get the rude one back to Charm school….
GP surgery review: deerness-park-medical-group
Title: Improved appointment system
Rating: 4 out of 5
Visited: November 2023
Having recently used the online e consult, I found it relatively easy to use, infinitely preferable to the telephone system, and importantly, I really appreciated being able to name a preferred GP. Within 2 hours,  a call from the surgery confirmed a face to face appointment for a week ahead ( my problem was not urgent) with my chosen GP, who is always excellent. Apart from past negative experiences of gaining appointments, I have always been more than satisfied with the treatment I receive from the staff at this practice, and  I thank all the medical staff for their excellent care over the years.
GP surgery review: deerness-park-medical-group
Title: Can’t get a appointment
Rating: 1 out of 5
Visited: September 2023
What a time waste … When I went to make an appointment I went straight to reception to ask them to do it for me but they told me it was impossible and could only be done online .. After that, they sent me an SMS link with which to do it, and it became clear that only an online consultation with a doctor is possible on the Internet and not live 

and in the end they told me that they could make an appointment for me at the prescription only on Monday from 10 am to 12 am

This is not serious . I'm very disappointed why there is a reception if they can't make an appointment for me directly on the spot
GP surgery review: deerness-park-medical-group
Title: A lot better
Rating: 4 out of 5
Visited: August 2023
I just wanted to say the practice is definitely getting better.I spoke to Dr about something last week and i now have medication for which is starting to work already.Dr was brilliant,she called me and really listened and explained everything.Also reception are good,i've never had any problems anyway so they deserve a mention for what can be a hard job ,well done all.
GP surgery review: deerness-park-medical-group
Title: Fantastic Practice With a fantastic Doctor
Rating: 5 out of 5
Visited: May 2023
I very recently joined Deerness Park Medical Group and had to raise a routine appointment regarding a nasal issue, I submitted an E-consultation forum by their website which asks approx 20 questions and with the opportunity for an email copy which is always useful!

The doctor contacted me within approx 2-3 hours (I wish I could name him as he was fantastic!). Actually took the time to listen to me and came to a solid conclusion for medical treatment. He even went the extra steps and explained why this has happened, what happens next, and a review in X amount of time. 

Never been more happy moving to this doctors, fantastic service! you deserve all the praise :)

many thanks
GP surgery review: deerness-park-medical-group
Title: E consult
Rating: 3 out of 5
Visited: May 2023
What a waste of time. Phoned this morning at 8am 6th in que all fine got to receptionist. Was told I need to book a e consult so she sent a link to fill form in. Filled form in the response was that it couldnt give me a accurate diagnosis based on my description. So it said phone for appt or fone 111. So phoned surgery still cant book an appointment until doc triages my problem. So no further forward really as waiting for dr to call
GP surgery review: deerness-park-medical-group
Title: Booked a e consult over the phone
Rating: 3 out of 5
Visited: May 2023
Did a econsult over the phone, receptionist very helpful. However Dr has booked me an appt for nxt fri 12th. I need help now not nxt week. What honestly is the point?
GP surgery review: deerness-park-medical-group
Title: Doctor refuses treatment. overworked staff
Rating: 1 out of 5
Visited: April 2023
Did E consult at 8am, the system stopped midway and told me that urgent medical treatment required contact surgery for urgent appointment that day. Phoned doctors told it would be sent for urgent triage.  I was called back over 1 hours later by receptionist to say doctor says he'll give me a telephone appointment next week!!!!!!
Asked for him to recheck as e-consult said different, he then refused to speak to or see me and told the receptionist to ring back and give me the offered telephone appointment in 1 weeks time.  
Prescription requests are not being actioned within the timeframe given by receptionists and messages are not being passed to doctors. never really had any issue with appointments at this surgery until this e-consult started, now things have gone from bad to worse.  A receptionist told me last week she leaves work in tears most days due to workload and complaints.
GP surgery review: deerness-park-medical-group
Title: Poor Phone Service
Rating: 1 out of 5
Visited: April 2023
My Phone call lasted 58 minutes 35 minutes of which I was No1 in the queue, and 55 minutes before actually speaking to anyone. Not a good experience to have to endure.
GP surgery review: park-lane-practice
Title: Rude treatment
Rating: 2 out of 5
Visited: October 2023
I have been quite happy with the practice up until now and I have had good experience both in person and over the phone until today. I called  today as I was sent an automated message to book my 2 year old for a Covid vaccine so I followed the steps I was sent to my phone but decided to call for clarification whether this was an error or I needed to book my 4 year old too. I was talked to with disdain saying that I gave the wrong date of birth (I didn’t, I was misunderstood as my accent is different) and also talked to as if I made the mistake myself when the message I received was automated and I only followed the instructions I was sent. I tried to explain that I had already booked an appointment for the nasal flu when this receptionist said to me “Would you let me speak?” in quite a cutting manner. I am very disappointed in the way I was spoken to today taking into account that patient care and respect should be the most important thing.
GP surgery review: park-lane-practice
Title: Brilliant service
Rating: 5 out of 5
Visited: September 2023
I just want to thank all those that were involved in delivering the recent flu and COVID vaccinations (on a Saturday) including the volunteers who co-ordinated the flow of people through the session. The process was seamless from start to finish which made having the two vaccinations so quick and efficient.
GP surgery review: park-lane-practice
Title: Great practice in my experience
Rating: 5 out of 5
Visited: June 2023
Firstly, it's rarely a long waiting time when you contact the surgery.  The receptionist was really helpful and understood my requirement perfectly.  
Even during Covid, this practice always had the time for any concerns I might have had.  As it's a small practice, I feel they are very personable and always ready to help and if not, refer me to who can.
I have nothing bad whatsoever to say about this practise.  I feel sorry for others that don't have the same care and attention from their GP's.
Keep up the good work!  
Thanks for all your help over the years.
Much appreciated.
GP surgery review: park-lane-practice
Title: Absolutely Outstanding Practice
Rating: 5 out of 5
Visited: May 2023
I notice that the rules dictate my review must be about a specific experience and not a general view of the NHS or the service as a whole. However, this is a little difficult as my experiences are always absolutely superb on the occasions that I have to use this service. Although this review is about a specific experience, it is entirely in keeping with my others throughout my time as a patient. I cannot find the words to praise the team as highly as I would wish. It always takes literally less than one minute for the phone to be answered and at my most recent appointment I noticed that the Receptionists are even more pleasant, polite and helpful than before. Nothing seems too much trouble and they always work with an extremely courteous disposition and ultimate efficiency. I was actually stopped by a member of staff at my last visit who delivers a very specific service and addressed by name to enquire about my well-being. This is despite the fact the appointment they were referring to was almost a year ago. I think this illustrates just how outstandingly competent and compassionate the staff are and this is also reflected in my exchanges with my Doctor who is extremely calm, considerate and always endeavours to address my concerns thoughtfully in a manner which fits in with my unique needs and disposition. In my opinion I feel immensely valued both as a patient and a person at this absolutely superb service that I could not praise any more highly. I can only apologise that it has taken me so long to write this review.
GP surgery review: park-lane-practice
Title: Unhappy
Rating: 3 out of 5
Visited: March 2023
Dear Team,


I received a telephone call 10.58a.m 27th March, 2023 from Parklane Practice for a slated appointment( Blood Pressure Check) 9a.m today.


Immediately after the telephone conversation ended with the receptionist, I sent a whatsapp chat to my husband to inform him ( pls see attached) . 

Also, I went ahead to add the appointment to my calendar in order not to miss the appointment.( Pls see attached).


I arrived the surgery 8.48a.m today only for the receptionist to conveniently deny she didn't book me for today but April?


I was shocked and extremely unhappy because I cancelled vital engagements scheduled for today. 

She refused to admit her error.


This left me disheartened to say the least.
GP surgery review: park-lane-practice
Title: Bad experience
Rating: 1 out of 5
Visited: January 2023
I did my blood tests and they didn't call back to say at least everything it's fine. I called the receptionits after a week to ask if they are done and what's the next step. She said everything it's fine. I asked her to see the blood tests and she was surprised. After a look over them, I found out a strange value that is up to 9 over the normal range. I called them back to book an appointment to receive further information and she said to call tomorrow at 8 in the morning. I did. I called back at 8 in the morning and after 30 minutes of waiting (8.30), she said no appointments left. She said these are the rules in the uk Okay, so why your collegue asked me if I am available Monday, Tuesday, Wednesday for an appointment? Where is the truth? And how can I get an appointment if I am always calling at 8:00 am, waiting 30 minutes to say "no more appointments"? And why your system is no longer mentioning "you're number x in the queue.."? 
Overall such a bad experience with the receptionits, no empathy at all.
GP surgery review: park-lane-practice
Title: Terrible phone system
Rating: 1 out of 5
Visited: December 2022
On the phone queuing for almost 4 hours today to try and book a blood test. And still didn't get through......... Went from 12th in the queue to 2nd. Then they broke for lunch but wasn't cut off. Would have preferred that but instead was told I was in a queue still so persevered...... Rang on another phone after 2pm whilst staying on the original call and was 10th in the queue. My original call had stopped telling me what number in the queue I was and just kept looping the same message. After I went down to 7th on my new call and after another hour I realised that my original call was never going to be answered and now I am pretty much back where I started at 11am when I originally called. Had so many bad experiences with this practice already but this is just pathetic. After 3 hours and 45 minutes I eventually gave up and booked in at the hospital instead. What a joke. Replace your phone system please or at least make it so that if you go on lunch it doesn't make you think your still in a queue when you are not.
GP surgery review: park-lane-practice
Title: Bewildered by the previous negative reviews
Rating: 5 out of 5
Visited: September 2022
I am not someone who normally leaves reviews of any kind but I feel galvanised to do so by my recent experiences with Park Lane Practice. I am a very nervous individual with regard to medical tests. I have had several recently at Park Lane Practice and I cannot find the words to express how sufficiently impressed I have been throughout with regard to their staff and the service they provide. I work as a Counsellor myself so empathy and compassion are at the heart of my work and the staff here exhibit such qualities in abundance. From my Doctor who clearly cares deeply about the well-being of their patients to the extremely friendly receptionists, I simply could not be any more impressed by their professionalism and standard of service. Yesterday (September 8th 2022) I had one particularly onerous test and the receptionist spent considerable time chatting to me to offer reassurance and calm me down. It is worth noting that whereas I can wait online for over half-an-hour to speak to my Energy company or Phone provider, I do not think I have waited more than 2 minutes in a queue for someone to answer the phone to me at Park Lane Practice. Their efficiency is as commendable as their kindness and concern. Equally, when the individual who took the test came out with my results, she appeared more pleased for me than I was myself. To be honest such altruism and empathy is actually rather moving and very unusual in my daily life beyond this service. She had fully understood my fears and did everything in her power to assuage my doubts. It may be inappropriate to make such an observation but reading many of the comments below, I wonder if they have actually attended the same Practice as me as my experiences have been the complete antithetical opposite of those that have generated their complaints. The only caveat to my comments would be regarding the evaluation of the Service by the official body in charge of standards. I had a short while waiting for my results so spent the time reading the reports attached to the wall. I was most surprised to see that this Service is only evaluated as "Good". As someone who works in a similar domain dominated by constant evaluation and external assessment, I would dearly love to see what "Outstanding" looks like if Park Lane Practice is only considered "Good". Once again I hope this is not a controversial or inappropriate comment but I feel it needs to be said regarding this absolutely outstanding service.
GP surgery review: park-lane-practice
Title: Good, getting better
Rating: 4 out of 5
Visited: August 2022
I needed the practice help recently. I got a face-to-face appointment on the day and the medicine I needed. It is great news that the practice has now two permanent doctors. I was very impressed with the waiting room, spotlessly clean and decorated in a way that helped me feel better.
GP surgery review: park-lane-practice
Title: Terrible reception team
Rating: 1 out of 5
Visited: July 2022
Called to request a doctors note for work after a positive covid test and the reply was ‘we don’t do them’. I had to push to get the receptionist to go away and check because if the doctors surgery won’t issue a note then who else will exactly ? Naturally she came back and said they would do this but no apology for being obstructive.

Trying to book an appointment is almost impossible . I’ve spent over half an hour on hold just trying to get through. Maybe if the reception team didn’t turn their phones off for an hour at lunch time they won’t have a backlog of people waiting to get through in the afternoon.
GP surgery review: riverview-surgery
Title: Terrible service terrible wait times
Rating: 1 out of 5
Visited: March 2023
Lady at front desk was playing on her phone all the time and swearing.
Wait times were 1 hour even with an appointment and the staff were rude about it. After I asked about the wait time that lady just glared at me throughout the whole time I was waiting.
Would never recommend this service and that's coming from a former NHS professional.