janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-manor-practice
Title: Awesome staff and help at a much needed time
Rating: 4 out of 5
Visited: December 2023
My son suffered a febrile convulsion which is something that required an ambulance, due to the convulsion my wife was in shock and took our son to this GP practice, they stopped everything they were doing to assist my wife, calm her down and called an ambulance, everyone was kind and professional during this time despite the circumstances, again we would like to thank all the staff for their efforts
GP surgery review: the-manor-practice
Title: Efficient service
Rating: 5 out of 5
Visited: December 2023
I telephoned at 8 am and call answered within 15 mins. Very helpful receptionist listened attentively to my symptoms of an ear infection and arranged for gp call back. This happened by 10 am and a face to face arranged asap. I was seen at Ashfurlong centre by 10.15 and received my medication by 10.20. Great service. Efficient effective professional friendly service from receptionists, GPs and pharmacy. Excellent.
GP surgery review: the-manor-practice
Title: Great efficient practice
Rating: 5 out of 5
Visited: November 2023
My appointment was very fruitful, felt like i was listened to and all my ailments were addressed. Very professional and would recommend this practice to anyone
GP surgery review: the-manor-practice
Title: Very hit and miss
Rating: 2 out of 5
Visited: November 2023
I've been with Manor since I was born, and I'm now in my late 30's, having had two children myself. I find the Doctors who have been at the practice for a while, really great. But I've also had some appointments with some visiting/locum GPs that haven't given me confidence in what they're saying at all, have prescribed things I know just won't help, or have messed up with lab requests. 

My biggest problem however is the reception team. There are some really great, lovely staff who listen to you, and will do what they can to help. But there are others who just want you off the phone as soon as possible. They are abrupt, won't listen to your situation, literally just say no and won't attempt to do anything to help. And please be assured that I'm not asking them to find me an appointment out of nowhere either; my requests are pretty minor. I think this really, really needs looking at. 

I also think some of their processes can be hugely streamlined - why is there not a seperate test results phone number? Why can we still not book appointments online (unless it's for blood pressure or contraception)?
GP surgery review: the-manor-practice
Title: Prompt assistance
Rating: 4 out of 5
Visited: November 2023
I needed a repeat prescription before going on holiday and placed it through Patient Access. For some reason it did not work and I rang the surgery the day before leaving; my prescription was with the pharmacy within the hour. Thank you very much.
GP surgery review: the-manor-practice
Title: shocking don't even answer the phone
Rating: 1 out of 5
Visited: October 2023
been trying to contact them now for over 40 minutes and got the message "your call is important to us please hold."
What a joke i can see why only 1 or 2 stars - you can never get an actual appointment and now manor practice don't even answer the phone, what a terrible service - well not even a service as not answering.
GP surgery review: the-manor-practice
Title: Thankyou
Rating: 4 out of 5
Visited: October 2023
Wanted to thank the doctors for giving up their time on Sunday to administer vaccines. I realise how busy you all are so just wanted to express my thanks. It was very efficient
GP surgery review: the-manor-practice
Title: Well Below Standard
Rating: 1 out of 5
Visited: September 2023
We are at the end of our tether with the bad service from The manor practice , today my wife went in for her routine B12 injection , she normally books the next one in advance with the receptionist , she was told that now they do not book that far in advance so she will have to phone up !!. She asked for an appointment to see a doctor and was told !!two weeks !!! , why this long ???, what is going on here  ??.
I did a water test tuesday , its now the monday after and still  waiting for the doctor to add notes to the results . 
On top of that i have given a letter to the receptionists !!!three!! times this year giving my permission for my wife to ask for any test results i have, or other medical information about myself , do i have to write it on a twenty foot square piece of cardboard and glue it to the practices front door ?.
GP surgery review: the-manor-practice
Title: I cannot be grateful enough
Rating: 5 out of 5
Visited: August 2023
I am fortunate enough to not require medical care on a regular basis, however in the past few years I have had a few curved balls thrown my way and on the occasions I have needed support from my GP practice I have been very blessed to have had outstanding care.
The first occasion was following a very poor experience of hospital care following emergency surgery, where the GP was expected to pick up the pieces. She did so admirably and was a shining beacon during a dark time. Her compassion and common sense helped to restore my faith in humanity.
More recently I have required support to navigate some very challenging personal circumstances. In spite of the huge pressures on their services I have again received outstanding care from my GP practice. The safeguarding lead GP could not have been more supportive, kind, non-judgmental and persistent in his efforts to help me.
Good care is about good culture and this GP practice nurtures excellent culture. Sadly I have now moved outside the catchment area but for those of you who are local I can highly recommend them. Thank you for everything.
GP surgery review: the-manor-practice
Title: Excellent consultation
Rating: 5 out of 5
Visited: July 2023
On 12th July I had an appointment with my GP. My husband accompanied me. I have been experiencing serious & worsening pain in my back & right leg. My GP was able immediately to access the recent MRI results, surgeon’s letter and my whole medical history relevant to my spinal problems. He was able to prescribe Pregabalin to help with the pain & discuss our options for ongoing care. I came out feeling calmer, very reassured &’hopeful that our plan for the future was a sensible one. Thank you very much indeed.
GP surgery review: fernley-medical-centre
Title: Never answer the call and delayed appointments
Rating: 1 out of 5
Visited: July 2023
I have called this practise multiple times to book an appointment at 8 but no one picks up. I have tried ringing every 10 minutes till 9 and no one picked up. Today I managed to book an appointment for 12:10 considering the time period I had informed my workplace I’d be back in 30 minutes. I went to the clinic and was informed the clinic is running late by an hour. I was not given such information.. I had to travel from my work and then wait for my appointment for an extra hour. In turn taking an hour and a half off work when I was expected to be back after 30 minutes. I have never had good experience with this practise in the past either.. they never give you an appointment. During Covid time they had called me in for a blood test. I went in the clinic for a blood test via telephone consultation and then was told by the receptionist I am not allowed to be there. They had shunned me away without looking into it or any proper explanation. Extremely uncaring and irresponsible. They do not care about their patients and have no regards towards other people’s commitments. Either close this practise or improve it.
GP surgery review: fernley-medical-centre
Title: Excellent Patient Care
Rating: 4 out of 5
Visited: June 2023
Patient’s care at this surgery is phenomenal. Reception, admin and clinical staff giving care to patients is above and beyond the normal standards. Hope they continue to provide same level of care in future.
GP surgery review: fernley-medical-centre
Title: Exceptional staff
Rating: 5 out of 5
Visited: June 2023
I was concerned about my mother's deteriorating health following discharge from hospital. I was offered an appointment that afternoon & supported to arrange pain relief and a care referral. The medical practitioner went above and beyond expectations to help and reassure me, undertaking immediate action to facilitate appropriate care and address my concerns.
GP surgery review: fernley-medical-centre
Title: Great Customer Service
Rating: 5 out of 5
Visited: March 2023
I would like to give 5 star to the new Deputy Practice Manager for her Great sense of responsibility. I had few issues in regards to appointments and other areas . wanted to speak to a senior member of team she came downstairs personally and listened to my concerns with empathy. she then call me next day to provide me with an outcome of my concern. I Must say she is an asset to Practice Great Job.
GP surgery review: fernley-medical-centre
Title: Excellent Practise
Rating: 5 out of 5
Visited: January 2023
Fernley Medical Centre has wonderful caring Doctors Nurses Reception staff so caring and very professional at there Rolei They   are thourough at there job. Listen to me  and have time for there patients
GP surgery review: fernley-medical-centre
Title: It’s time Fernley Medical got a Knighthood
Rating: 5 out of 5
Visited: January 2023
Fernley Medical is the best in the Country . December 2022 and January 2023  I was fast tracked to Hospital for a serious condition .  Can’t say enough about all our Doctors , Receptionists and Ordering Staff .  Should be given a Knighthood.  
Mary Dolan
GP surgery review: fernley-medical-centre
Title: Waiting time is really bad
Rating: 1 out of 5
Visited: October 2022
We had to wait an hour even though we had an appointment. Not very good when you have an appointment.
GP surgery review: fernley-medical-centre
Title: Brilliant practice
Rating: 5 out of 5
Visited: June 2022
I have been having long term treatment for my mental health from one GP in particular at this practice and have been extremely grateful and amazed by the level of care i have consistently received. My concerns have always been taken seriously and the GP has always acted in my best interests and made prompt referrals to the appropriate places to ensure i receive the best care possible. I would highly recommend this practice and will continue to receive care here myself as it is very rare to come across a GP or any other medical professional who genuinely cares about their patients and will go out of their way to bring some sort of comfort to their patients lives. The smallest gestures can make the biggest differences to someone’s life and i am beyond thankful always for everything this GP has done for me.
GP surgery review: fernley-medical-centre
Title: Absolutely Wonderful
Rating: 5 out of 5
Visited: June 2022
I can’t say enough how terrific all our doctors are . Receptionist are ordering staff are,  all so welcoming , all rooms spotless clean. We are so lucky to have such wonderful Surgery
GP surgery review: fernley-medical-centre
Title: Best practice
Rating: 5 out of 5
Visited: June 2022
Staff is always help full when needed a appointment. The services that I receive from this surgery is excellent.
GP surgery review: firstcare-practice
Title: From negative to positive
Rating: 4 out of 5
Visited: May 2022
I due to the overwhelming strain on the nhs was contemplating leaving the suburbs of Birmingham to move to a rural practice however after my visit today and seeing through the strains of the practice, the professionalism of the staff and Drs I've decided to stay. The GP I saw today was brilliant and outstanding.
GP surgery review: firstcare-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
I've recently joined the surgery new and the service and the doctors have been great. The receptionists are always prompt in answering queries & phone calls and go above and beyond in assisting. Would definitely recommend the surgery to friends and family
GP surgery review: firstcare-practice
Title: Great service
Rating: 5 out of 5
Visited: April 2022
I have been with this GP for years and it is the best GP.
The customer service is great, the receptionists are always friendly and the doctors always take their time with the appointments.
GP surgery review: firstcare-practice
Title: Outstanding friendly practice
Rating: 5 out of 5
Visited: April 2022
Staff are very friendly. Drs are always helpful and thorough with their assessments. I am very happy at this surgery. When I need an appointment, I am always catered for and I would recommend the surgery to people.
GP surgery review: firstcare-practice
Title: Great practice
Rating: 4 out of 5
Visited: April 2022
My experience has been regular and great with the GP and since registration I have been accommodated appointments for my vaccinations and be reviews which are up to date. Happy with the service.
GP surgery review: firstcare-practice
Title: Really good surgery with good communication
Rating: 5 out of 5
Visited: March 2022
I have been a patient with this surgery for a while and their services has improved significantly lately where they are able to help and meet patients queries and concerns providing appointments.
GP surgery review: firstcare-practice
Title: Good practice
Rating: 5 out of 5
Visited: March 2022
Happy with the service and staff. Receptionists always helpful any issues are resolved straight away.
GP surgery review: firstcare-practice
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
Happy with the service. Drs and staff helpful and welcoming. Easy access and online services are great too.
GP surgery review: firstcare-practice
Title: Great GP
Rating: 4 out of 5
Visited: February 2022
Recently registered at the practice and happy with the service and that i am able to see a GP face to face  as my twins needed seeing to and the GP was able to sort out the issue
GP surgery review: springfield-medical-pract
Title: Awful - Need more staff to answer the Telephone.
Rating: 3 out of 5
Visited: May 2023
On this particular day.. rang the Springfield Medical Practice several times (10+) due to High Number Of Calls.. I Get Disconnected.. when I'm finally in the call queue (No 1).. Line Goes Quiet.. No Reply.. Get Cut Off.. Not Professional At All.
GP surgery review: springfield-medical-pract
Title: Great surgery
Rating: 5 out of 5
Visited: November 2022
The surgery have been wonderful looking after us for many years and especially throughout the pandemic. All staff from the receptionists to the doctors and locums are always so helpful and caring.
GP surgery review: the-brook-surgery
Title: Great practice
Rating: 4 out of 5
Visited: July 2023
This is a great practice
I have recently been in touch with the practice for support with my elderly parents and on each occasion the service provided has been excellent 
Gp surgeries are under a lot of stress due to excess work load but I never felt rushed 
Excellent service well done
GP surgery review: the-brook-surgery
Title: Wonderful experience and excellent care provided
Rating: 5 out of 5
Visited: July 2023
I managed to see a doctor on the same day I had booked an appointment for a telephone call back, I was seen swiftly and was examined by the doctor for my leg pain who was able to prescribe me some pain relief tablets and have fully recovered. All the new staff at the surgery are very kind and understanding of my situation.
GP surgery review: bucklands-end-lane-surgery
Title: Worst practice
Rating: 1 out of 5
Visited: August 2023
It’s very hard to make an appointment when called wait is very long and when you connect they disconnect. We have received one appointment and call to change the the they have no record of our appointment. It’s just very difficult to talk to any body in surgery
GP surgery review: bucklands-end-lane-surgery
Title: Diabolical phone service
Rating: 1 out of 5
Visited: May 2023
Only one phone number for the whole surgery no matter who you are contacting at the surgery. Should have a separate line for the practice manager. I was caller number 4 in the queue, waited 15 minutes to become number 3, then another ten minutes being 3rd after which the phone starting ringing as if put through to someone only to then go dead. Why should patients and their carers be subjected to waits of 40 plus minutes only to be ignored / disconnected? Happened twice today. I want my morning back!
GP surgery review: bucklands-end-lane-surgery
Title: Terrible Practice
Rating: 1 out of 5
Visited: March 2023
Tried to make a appointment for my wife last Friday only to be told by the receptionist that you can't make advance appointments you have to phone or come in to the surgery at 0830am on the day this practice is living in the dark ages
GP surgery review: bucklands-end-lane-surgery
Title: Buckland End Lane Surgery
Rating: 1 out of 5
Visited: November 2022
Absolutely unprofessional service, nobody answers the phone,even if you wait for hours, this happened to me now 5th time.
Once I got through after 40 minutes wait and the lady on phone straight away denied appointment before even asking why I called (my partner had lost her voice due to severe tonsillitis infection)
Since we joined (2 years) this surgery me and my partner not able to meet our GP, not even once
GP surgery review: bucklands-end-lane-surgery
Title: Not so great
Rating: 4 out of 5
Visited: October 2022
I been with this surgery good few years now and the doctors nurses are great and so are some of the receptionists but there phone line and there apointmnt system is horendous i agree with all the reviews about the phone lines it was nvr this bad something needs to be done asap.
GP surgery review: bucklands-end-lane-surgery
Title: Bad reception service
Rating: 1 out of 5
Visited: May 2022
Today I missed the call from GP at 10:00 after that straight away I tried to call the practice back they never answer I tried and tried so many times there was no answer at tried at 13:00 it was said I am caller number one until 14:00 still caller number one no answer I arrived at the practice 14:00 To tell them the story they said now it is too late for the GP to call you back ring as again on Monday !!!!!! But is there is any hope to someone answer my call on Monday 
Why I should spend the half of my day just to deliver a message to a GP and do you think it is fair to spend another half of my day on Monday too just to have a phone call from GP??????? Please fix and improve your reception telephone calls for people to get a proper service we live in 2022 not eighteenth.
GP surgery review: bucklands-end-lane-surgery
Title: Caller 1 for 90+ minutes
Rating: 1 out of 5
Visited: March 2022
Phoned bang on 8:30, to be put in a queue but i was caller 1 so thought would be okay. Well I was wrong. 9:30 and I was still caller 1 with no answer. 9:45, still called 1 no answer. 9:55, no answer. 10:10 and the phone call was answer but guess what? NO APPOINTMENTS. Like really? May I point out this appointment was for my 2 year old son and I know they have to see children under the age of 5 but the receptionist tells me no. When I finally push through to get an phone appointment that they ‘do not have either’ the doctor invites us in as children under 5 have to be seen legally and even the doctor was shocked that the receptionist didn’t offer a face to face appointment. Absolutely appalling. Something needs to be sorted out immediately because this is disgusting service.
GP surgery review: church-lane---khan
Title: Very disappointed and very annoyed
Rating: 1 out of 5
Visited: August 2023
Im not very happy with this practice at all , I’m type 1 diabetic meaning I need regular amounts of insulin and the doctors have taken it off my prescription and then I request it they seem to do nothing , they have lost many confidential forms ,discharge papers .
GP surgery review: church-lane---khan
Title: Awful practice
Rating: 1 out of 5
Visited: February 2023
Awful practice, can never  get appointments 
Rude, very rude receptionists! 
When you do finally see Dr they  don’t understand why you haven’t been sooner!
GP surgery review: church-lane---khan
Title: Awful.
Rating: 1 out of 5
Visited: May 2022
For weeks professionals and family  have been asking for medical records on someones behalf. They kept saying they are not existent on the system when they had bloods taken and had appointments at the hospital. Truth is they just couldnt be bothered too help or find anything because we have rang today and a nice man answered the phone and got them up on the system straightaway. Apart from the man that helped, you need better staff. Your all clearly lazy and not helpful. Sort it out
GP surgery review: druid-group---emc-surgery
Title: the best
Rating: 5 out of 5
Visited: December 2022
this has got to be one of the best practices out there. I have even recommended other people to it. Me and my mum have never had an issue here. The doctors nurses receptionists are so friendly. They give appointments you can request prescriptions and they are at the pharmacy in a timely manner. I would not go anywhere else unless I left the city
GP surgery review: omnia-practice
Title: Blood tests
Rating: 2 out of 5
Visited: January 2024
Not happy with the state of my arm after her failed attempts at taking blood from me. There was more blood on me and the desk than in the test tube ended up having to go to hospital to have blood taken there.
GP surgery review: omnia-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: December 2023
Their never any appointments available in the practice. They make you wait for an hour waiting for them to pick up the phone. For them just to say that there ni available appointments available. Terrible practice
GP surgery review: omnia-practice
Title: Great service always
Rating: 5 out of 5
Visited: November 2023
An appointment was cancelled due to sickness. I sent a message via website and the staff read and understood why the appointment had to be asap and resolved quickly by booking me in ASAP to another slot. Great support from this practice from reception through to nurses and Drs. Thank you Great customer service always
GP surgery review: omnia-practice
Title: Receptionist telling fibs to me
Rating: 1 out of 5
Visited: July 2023
I had a message sent to me but when i entered my date of birth, it failed and on the third try, it locked me out for an hour. At the practice, the receptionist confirmed my dob and she entered my dob into my mobile and it failed. She said i was typing in the wrong dob. When told her she had typed in my don herself and it failed, she continued to blame me. Very, very poor service. I never got any help from Omnia practice and had to goto a&e.
GP surgery review: omnia-practice
Title: Appointment
Rating: 2 out of 5
Visited: July 2023
been trying to make appointment for mrs since last 2weeks the receptionist always reply fully booked she told me phone back after 2pm which I did it went straight to recorded massage ring 111 and discus with them now we decided to leave this surgery and go somewhere else
GP surgery review: omnia-practice
Title: Terrible service again
Rating: 1 out of 5
Visited: June 2023
Called this morning at 10.00am as online service has been temporarily suspended.  Waited for 1 hour and 13mins for someone to answer my call before I gave up. So that has only left me with 1 option if going in the surgery which in response I will be told to call .
GP surgery review: omnia-practice
Title: New Web based service
Rating: 5 out of 5
Visited: November 2022
It was very frustrating to contact a lot of companies during and after Covid but I believe Omnia have really tried to address this issue with their new web based service.I used it for the first time yesterday and have received 2 positive responses to my requests I have been with Omnia for many years and wish them well with their new progressive systems.
GP surgery review: omnia-practice
Title: Bad Practice
Rating: 1 out of 5
Visited: November 2022
very bad service rude staff when they answer the phone it took us nearly two hours to get through then asked to call back at 2pm still no luck this GP practice is done down hill fast it needs vast improvements in staff