janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: dr-victoria-muir's-practice
Title: Unprofessional Rude Behavior at the GP Surgery
Rating: 1 out of 5
Visited: January 2024
I want to express my deep concern and dissatisfaction with the unprofessional conduct exhibited by the receptionist at your GP surgery.
The receptionist, whom I believe plays a crucial role in maintaining a positive and respectful atmosphere at the surgery, displayed condescending and rude behavior during a phone interaction. After the doctor called at a time different from the scheduled appointment, I politely requested another appointment. Instead of addressing the matter professionally, the receptionist responded with hostility, hanging up the phone on me.

Upon calling back to address the abrupt disconnection, I was met with further disrespect. The receptionist not only shouted at me but also insisted on patronizingly asserting how busy she was, using it as an excuse for her unprofessional conduct. The call concluded with a dismissive "bye" before she hung up again.
I must emphasize that this is not an isolated incident. I have previously tolerated such behavior, but the recent episode was particularly disturbing and unacceptable. As patients, we are expected to respect the GP surgery staff, and I firmly believe that this expectation should be reciprocated. The unprofessional conduct of your receptionist reflects poorly on the entire practice, and it is with regret that I have decided to leave the surgery. I feel compelled to share my experience and strongly advise others against registering at this facility due to the unacceptable behavior exhibited by the staff.
I trust that you will take this complaint seriously and address the issues at hand to ensure a more respectful and patient-centric environment at your surgery.
GP surgery review: victoria-medical-centre
Title: Unqualified staff and long process
Rating: 1 out of 5
Visited: February 2023
My father booked a prescription through phone for his gout and when he went to pick it up, the receptionist said that the doctor refused it because of his heart condition although, this tablets were giving to him last time when he ended up at the emergency because the GP refused to see him, but insisted to book a phone appointment although my dad was in pain and couldn't walk properly.
When I asked the receptionist today why they didn't contacted him to let him know so he wouldn't have to walk in pain to the GP for nothing, her answer was "We don't have enough staff and it's not my business to do that"
When I asked what happenes next as my father needs the medication because of the pain and not being able to walk properly she said "I'm not qualified for this" and then she said she'll hang up the phone if I'm getting mad about the situation, which I'm absolutely sure that after an experience like that regarding somebody you love everyone will be for not receiving the help needed.
It's a shame and a shock considering the money everyone is paying monthly to the NHS, but when you need help they don't have time for you.
GP surgery review: victoria-medical-centre
Title: Not a great first impression
Rating: 2 out of 5
Visited: February 2023
I recently registered and took in my ID to request a GP appointment so I could obtain some repeat medication. I was abruptly told there are no appointments available. They almost seemed proud of this fact.
I had request a clinical pharmacist review my request for a repeat prescription who then told me I need to make a GP appointment for such a request. It seems chaotic at best. Not a great first impression.
GP surgery review: victoria-medical-centre
Title: bad practice
Rating: 1 out of 5
Visited: January 2023
have called to make an appointment for a very bad rash I was told the first appointment was nearly a month away.  I went to see the a Pharmacist - they told me i need to see a doctor especially if it spread. It did I called back  - same result - a three and a half week wait for an appointment.  I returned to the pharmacy and they said it had not only spread but also got infected.  Long story short I had to call 111 and see out of hours gp at the weekend.  all of this has lasted nearly two weeks and i have a horrible infection that has now spread throughout.  I can only call this negligent and have since left the practice
GP surgery review: victoria-medical-centre
Title: Thank you
Rating: 5 out of 5
Visited: January 2023
would like to compliment the receptionist  who was on reception on Friday 13 January.
I had to wait in a queue so had time to observe her interaction with a number of patients.
She was polite, engaging, patient and dealt with a couple of difficult people well diffusing the situation, she also enormously helped an elderly patient who seemed confused.

She needs to be commended for her attitude, patience and excellent communication/interpersonal skills, she is a credit to the Victoria Medical Centre.
Please pass on my thanks for the work that she does.
GP surgery review: victoria-medical-centre
Title: Recommend this medical centre
Rating: 5 out of 5
Visited: December 2022
I would highly recommend this medical centre ,for its good and quick service,and efficient telephone system. Staff are very polite and professional and always helpful.
GP surgery review: victoria-medical-centre
Title: Good doctor
Rating: 5 out of 5
Visited: November 2022
Really appreciate the doctor that I saw last week,really took his time and explained a few things to me ,which made me feel better and put me at ease with the treatment I'm receiving. Thank you,a very good surgery.
GP surgery review: victoria-medical-centre
Title: Thank you
Rating: 5 out of 5
Visited: November 2022
Just want to say the receptionist is very professional and I am very happy to see her as I am with all of your staff 

Thank you
GP surgery review: victoria-medical-centre
Title: Good telephone
Rating: 5 out of 5
Visited: September 2022
I think that the telephone system has improved and is very good,I have had to ring the surgery a couple of times this month and the phones were answered very quickly,and staff was friendly and polite.
GP surgery review: victoria-medical-centre
Title: Extremely helpful
Rating: 5 out of 5
Visited: September 2022
Extremely helpfull staff at Victoria medical centre and a very polite and professional practice manager.
Very happy with the service provided
GP surgery review: victoria-medical-centre
Title: Appreciate reception staff
Rating: 5 out of 5
Visited: August 2022
I really appreciate the front desk staff as they are always very polite and understanding  and friendlt even when they have difficult situations which I witnessed ,another patient shouting at the staff,they were very professional in handling the matter in a  calm sense.keep up the good work and friendly atmosphere.
GP surgery review: gordon-house-surgery
Title: Great care from a great team
Rating: 5 out of 5
Visited: January 2023
Complex problems dealt with efficiently and with kindness over many years from the busy staff. Lots of useful services on site or nearby, like blood tests, joint injections, physio.
GP surgery review: gordon-house-surgery
Title: Caring, professional practice
Rating: 5 out of 5
Visited: December 2022
Over December I needed to book several appointments for different members of my family. When one of my children started displaying scarlet fever symptoms, the receptionist managed to squeeze us into a slot the next day so that we could be seen by the doctor before the weekend. And when we saw the GP, he was very kind and reassuring. Even though I know this practice is experiencing high demand, the whole team (reception, nurses, doctors & the phlebotomist) are delivering a fantastic service, with high standards of care. They are also really prompt at dealing with babies and small children. At a time when a lot of people I know are struggling to even get a GP appointment, I remain impressed and thankful for the great service provided by the team at Gordon House Surgery.
GP surgery review: gordon-house-surgery
Title: Poor service overall
Rating: 1 out of 5
Visited: November 2022
Overall experience has been poor, I have only been with the surgery for less than 2 years and have hardly needed to use the services; however when I have needed an appointment it has been difficult to get hold of them whether that is over the phone or via the online portal.

Online appointments are never available to book, so you have to spend your morning to speak to someone if you are lucky to have network for that long whilst you are travelling to get to work or somewhere.

I was told that I would have an invite for one of the routines tests and couldn't book it in advance, I am still waiting!!
My previous GP used to prescribe me vitamins, despite of giving them a copy of the previous prescription, I was told they don't prescribe vitamins and I would need to buy them from a pharmacy (even though I would pay for the prescription, it was still a no) - not sure why I was asked to upload copy of my previous prescription if I was going to be refused anyway :/

I have had on going knee pain that hasn't been resolved and the only option I have is to pay more and go to a physio, since Covid I experience tightness around my chest and been told it is just long COVID!! - I know that but what can you do to help me??

I feel that the level of care and service given is poor but may be it is the system to be blamed as supposed to the people working there.
GP surgery review: gordon-house-surgery
Title: Great practice - flexible, accommodating, patient-centred
Rating: 5 out of 5
Visited: November 2022
I submitted an e-consult requesting an appointment to address multiple problems I was worried about and offering only a specific date in which I could be seen due to work commitments. I was offered an appointment 2 days later on the date and within the timeframe I'd requested and saw a professional and excellent doctor who listened to and addressed all my concerns within a 10 minute consultation, and I left feeling reassured and in safe hands. Thank you so much for a great service and great care.
GP surgery review: gordon-house-surgery
Title: Stay in pain
Rating: 2 out of 5
Visited: June 2022
After more than two months in pain and two "Online GP" I called them and said I am in pain and they offer me first available appointment in three weeks!
When I told them I am in pain, they just come back to me said 
stay another three week in pain!
GP surgery review: gordon-house-surgery
Title: Pneumococcal vaccine - feedback
Rating: 5 out of 5
Visited: January 2022
There’s no sticker, no badge, no record card to prove it, not even a plaster, but I’ve just had my pneumococcal vaccine, and I’m feeling very pleased and so grateful to the surgery. Thank you so much.
GP surgery review: plas-meddyg-surgery
Title: Very responsive to my issues
Rating: 4 out of 5
Visited: February 2023
Following a telephone appt i was offered a face to face appt and follow up 
Procedures arranged within three days including a hospital clinic for further tests .
Efficient and Friendly service .
GP surgery review: plas-meddyg-surgery
Title: Terrible waiting times
Rating: 2 out of 5
Visited: January 2023
The last two appointments I have had,  I've had to wait for 40 minutes past my appointment times when there has been very few people in the surgery.
GP surgery review: plas-meddyg-surgery
Title: Professional friendly practice
Rating: 5 out of 5
Visited: December 2022
Original appointment had to be cancelled due to sickness of doctor but rearranged on same day with another doctor. Friendly professional consultation
GP surgery review: plas-meddyg-surgery
Title: Some very good doctors in  this practice
Rating: 5 out of 5
Visited: November 2022
I managed to get a face to face appointment with the doctor of my choice and was very pleased by the result of this appointment.
GP surgery review: plas-meddyg-surgery
Title: Perfect practice.
Rating: 5 out of 5
Visited: November 2022
This practice goes above and beyond what is required. Everyone is very polite, friendly and helpful. They are all prepared to go the extra mile. I would thoroughly recommend this practice.
GP surgery review: plas-meddyg-surgery
Title: Great & caring practice
Rating: 5 out of 5
Visited: November 2022
Doctor have me all the time I needed to explain my health problems and gave me answers I could understand. I never felt rushed.
GP surgery review: plas-meddyg-surgery
Title: Good service
Rating: 5 out of 5
Visited: September 2022
Prompt and efficient service. I think the doctor I saw was newly qualified.  He was friendly and took time to listen.
GP surgery review: sydenham-green-group-practice
Title: Restored my faith in GP's
Rating: 5 out of 5
Visited: March 2022
Saw this Dr today Mar.3, I would happily share his name but we're not allowed, but would recommend him if you had a choice. He took me back to a time when we had 'old school' family Dr's. He was very personable, clearly knew his job, quietly spoken, caring and empathetic. He listened and communicated well, I did remark, without wishing to sound patronising, that he had an excellent 'bedside' manner.
GP surgery review: sydenham-green-group-practice
Title: Was once a good GP practice
Rating: 1 out of 5
Visited: March 2022
I used to sing the praises of Sydenham Group Practice; but not any more.  Whilst I appreciate that there has been a global pandemic the service offered by the surgery has very severely gone downhill, which I have raised with the practice manager as an error/mistake by a member of the receptionist team caused me inconvenience and distress and although I was spoken to, the service is still rubbish and severely lacking in care and compassion for those who have to use it.   I think twice about trying to make an appointment to speak (can’t say see) a doctor.  For yet another month, I have experienced a problem with my regular monthly prescription.  I gave up requesting my prescription via the surgery’s email address as after approximately six months of using the email address, my emails were not being received and my requests not dealt with so I started using my Patient Access App with a nominated pharmacy which up until three months ago was kind of working without issues.  However, since March it’s been complete nonsense; in March on checking the app, it said that my request had been sent to  my nominated pharmacy but on going there, they had not been sent anything from my surgery.  On the Monday I contacted the surgery and spoke to a very rude receptionist  who informed me that my prescription was waiting for me at the surgery and that I should have known this. How would I know this when this is not what I had requested.  Apparently the doctor who approved my prescription had some sort of technical problem and was not able to send my prescription through to my nominated pharmacy.  Again, how on earth would I be aware of this.  I did ask her her name, (which I know I cannot say it here). Then, when I did attend the surgery, I was told that they had nothing for me.  I had to wait for my prescription to be reprinted.  The next month, it was sent to another unrelated pharmacy and this month (May) yet again my nominated pharmacy have not received anything from my surgery.  I now have to look forward to the oh so pleasurable experience of phoning the surgery to try and ascertain what had happened to my prescription; bring on the stroppy receptionist.  Unnecessary stress is caused by the subpar services provided by this surgery.
GP surgery review: vale-medical-centre
Title: imposible to see doctor
Rating: 1 out of 5
Visited: November 2022
I have now been trying to see a doctor for several weeks and even after trying almost every morning to get through at 8 the most I have ever been offered was a phone consultation. Having agreed to the consultation I found that my phone rang once for a few seconds in the afternoon and then cut off and I received a follow up message advising that they would try to call me back. After calling the doctor and waiting for 45 minutes in the afternoon I was told by the receptionist that they may call back but otherwise I would have to just try again the next day.

I am genuinely worried that there is something wrong with me and have explained that but this surgery just doesn't seem to care
GP surgery review: vale-medical-centre
Title: Outrageous
Rating: 1 out of 5
Visited: October 2022
I have tried to book appointment on line, login to the Patient Access exactly at 9Pm, a one appointment was available I have started to entertaining the reason and then it was taken by someone else. You cannot get through the call in the morning, what is going on with this practice.
GP surgery review: vale-medical-centre
Title: Very good surgery
Rating: 5 out of 5
Visited: October 2022
I read the reviews and just wanted to let whoever reads them that yes, they are busy and getting through the phones at 8 am is difficult. However, this is an issue that all practices are experiencing. I work in another GP Practice and it is the same. 
I always had a good experience with reception and with the clinicians. The GP I saw last week was extremely kind and did not rush the appointment. I was heard and reassured. 
I don’t think the reviews below are fair on the receptionists who have a hard time all the time.
GP surgery review: vale-medical-centre
Title: Horrendous
Rating: 1 out of 5
Visited: October 2022
I have been 4 weeks trying to get a face to face medical appointment as I have a health issue that needs to ve seen, but it is impossible as never are appoinments  available. Today I managed to get one phone appointment but receptionist was rudely expecting me to tell her exactly what is my medical issue and it is absolutely confidential,  then she went even ruder because I told her that I was going to say it only to the doctor.  Receptionists at thus practice are absolutely rude and  deconsiderated. From the moment they answer the phone they are already talking with aggressive tone. I don't know what is going on with this practice but it is affecting in high scale the medical care of all of us Registered on that Gp. It will be a must to denunciate this centre as is putting in risk people's health and wellbeing.
GP surgery review: vale-medical-centre
Title: Excellent Care
Rating: 5 out of 5
Visited: October 2022
I have been a patient over 30 years and have never had a negative experience. 
Amazing surgery, reception, nurses, GP's are all caring and take time with patients.
Top quality care all round! 
Very happy patient.
GP surgery review: vale-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: October 2022
I’ve been reading the practice responses
to the not so favourable reviews due to the lack of appointments and lack of overall availability. They are all fairly vague and don’t offer any explanation or indication of how they will be addressing these issues. 
I simply don’t believe them when citing they are all too busy and doing whatever they can to help their patients. I feel there is a lack of GPs attending the practice and the practice might have a benefit in maintaining the no. of patients registered. How else I can explain that the only appointment available online at 9pm
is within the next 8 weeks?????
When I called last week they said they have 20 to 30% of their appointments available for online booking on daily basis. So clearly simply incorrect and untrue. 
I’m one of the ‘lucky’ ones to have a private GP subscriptions however I don’t know how this works for blood tests. Assume I’ll find a way. 
But dear Vale Medical Centre how about the rest of your patients who don’t have the private GP option? 
I’m expecting a response to include for the past year the daily average of your available GPs attending the practice, the daily average of appointments, the daily average of patients seen, the daily average of online appointments and the daily average of appointments you make on the day at your desk plus the total no. of registered patients. 
As public institution funded from the NHS tax all employees pay, it’s your obligation to make the information above transparent.

Looking forward to your response.
GP surgery review: vale-medical-centre
Title: Busy but efficient
Rating: 5 out of 5
Visited: October 2022
I recently joined this practice and while it is busy it is efficient when I compare it with my previous practice in north London. Thanks to the receptionist lady who helped me with my medication.
GP surgery review: vale-medical-centre
Title: Awful service
Rating: 1 out of 5
Visited: September 2022
Has never recommend since covid . . . You simply cannot get through to a person. It starts "you are caller 11" and eventually the line rings and rings and eventually goes dead. I wonder if there is anyone there at all. They don't even answer your questions by email. Patients are being treated Terribly with service like this.
GP surgery review: vale-medical-centre
Title: Great professional care
Rating: 4 out of 5
Visited: August 2022
I had several appointments in August after contracting cellulitis.  The condition was extremely painful, debilitating and worrying.
 The doctor and the practice nurse provided an excellent standard of professional care and advice that contributed to my full recovery.  Despite being a busy practice, I was always given full attention and appointments did not feel rushed.
GP surgery review: vale-medical-centre
Title: Impossible phone wait times
Rating: 1 out of 5
Visited: July 2022
It is absolutely impossible to get through to this surgery to make an appointment. The surgery opens at 8:00 and at 7:59 when you call and get put in the queue, there can be anywhere from 30 to 100 people ahead of you in the queue. By the time the call is answered the appointments for the day are gone. The same thing happens on following days. Why is this acceptable?
GP surgery review: wells-park-practice
Title: Always good experience
Rating: 5 out of 5
Visited: July 2022
It has been nearly a year since I changed my GP to this practice. 
My experience here has been very good for my and my children's appointments. Doctors are always caring and spend time to ensure us. Yes, We often need to wait for our appointment, usually around 30mins, but there are doing a great job nonetheless.
GP surgery review: wells-park-practice
Title: Excellent care
Rating: 5 out of 5
Visited: April 2022
I had a face to face appointment with an excellent GP who was caring, kind and extremely patient. Following the appointment the surgery communication was excellent and I received the referrals and tests I needed far more quickly than expected. I have felt listened to and very reassured. I would definitely recommend this practice.
GP surgery review: cator-medical-centre
Title: Incredible service
Rating: 5 out of 5
Visited: May 2022
My family doesn't need the GP too often but whenever we do, I'm honestly bowled over by the excellent service here. The GPs go above and beyond to fit you in for urgent appointments. They are always professional and patient centred. The best.
GP surgery review: cator-medical-centre
Title: Outstanding care
Rating: 5 out of 5
Visited: March 2022
The doctors and nurses at Cator Medical Centre are very knowledgeable and helpful when my baby was ill. It is easy to get an appointment for a genuinely urgent matter and the follow-up was excellent. The asthma nurses are also fantastic.
GP surgery review: cator-medical-centre
Title: Fab receptionist
Rating: 5 out of 5
Visited: February 2022
I've always found this GP to be a very high standard. All healthcare staff I have seen for myself or my children have been good or excellent. I wanted to offer particular praise to the reception staff who are the opposite of the stereotype. In my experience, all the reception staff are kind, considerate, respectful, helpful and empathic. Everything you would want from this role. Many thanks.
GP surgery review: cator-medical-centre
Title: Poor Service
Rating: 2 out of 5
Visited: February 2022
I have complex medical issues and am recovering from covid. I have breathing problems. Was unable to make an appointment by internet or phone when I have finally got through. Very poor especially when I have been contacted by the surgery to make an appointment, and am then unable to do this.