janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: portsdown-group-practice
Title: Will not give me an appointment
Rating: 1 out of 5
Visited: November 2023
Will not give me an appointment. Puts on restricted medication without them seeing me, and am in crisis. They do not care. They actively employ gatekeepers to stop you from attaining an appointment. The worst surgery in Portsmouth and surprise surprise they are a group. Well, your group is terrible, and honestly you should be ashamed of yourselves.
GP surgery review: portsdown-group-practice
Title: Your recent appointment
Rating: 4 out of 5
Visited: November 2023
I only had a B12 injection which was carried out by a very pleasant nurse and was not kept waiting too long.
GP surgery review: portsdown-group-practice
Title: Absolutely no help for patients at all
Rating: 1 out of 5
Visited: November 2023
rang for appointment told nothing available go online or call back tomorrow  no doctors appointment offered online ever  no econsult available, rang and asked for a phone appointment was told none available call tomorrow or book online  and so it goes on in a never ending cycle. dr put me on anxiety meds and told me to book to review them  cannot get through so my meds are cancelled  so on and so on you can never get anywhere i am at my wits end with them  show on earth do you get an appointment.. it's impossible, call staff just fob you off on a daily basis  if you don't want patients dont call yourself a doctors surgery
GP surgery review: portsdown-group-practice
Title: Psa testt
Rating: 2 out of 5
Visited: November 2023
I received a text from you asking me to book a phone call with a doctor regarding my test which was Borderline however every time I phone I am told there are no phone calls available???
GP surgery review: portsdown-group-practice
Title: Your recent appointment
Rating: 2 out of 5
Visited: November 2023
Having been told by email that my Potassium level was high and that they needed to see me about it I was a bit disappointed to find that my visit was for a another blood test. whilst this may a prudent move It was not what I expected. The blood test itself was carried with professionalism and care. Exactly what I expected from the Nursing staff.
GP surgery review: kirklands-surgery
Title: My experience
Rating: 2 out of 5
Visited: November 2023
I was asked to make an appointment one month after having a blood test but the doctor asked why I was there after asking me to make the appointment
GP surgery review: kirklands-surgery
Title: My experience
Rating: 3 out of 5
Visited: November 2023
The Dr was thorough in her check up, but she did make a error in my notes about what I had done to damage my ribs. I said a metal rod had rammed up inside the front of my ribs, she wrote a fall had caused the pain to ribs. This leads me to wonder if the recent kidney damage found during ultrasound may be related to that rather than cancer.
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: November 2023
Nothing was rushed I was able to explain my feelings/emotions in my own time.
I even said at one point I'm sorry I'm taking up a lot of your time to which the reply was it doesn't matter you have all the time you need.
GP surgery review: kirklands-surgery
Title: My experience
Rating: 3 out of 5
Visited: November 2023
Well ‘ it was a copd yearly review and since they do not use the ‘ FLOW MACHINE’   since covid  to see how this disease is affecting my lungs I feel answering a few questions is rather pretty  pointless  as  it doesn’t determine what stage / level / deterioration I’m at & it’s all guess work and point scoring ‘  so NO FLOW MACHINE  is what stands / stood out for me once again on this yearly review  … on the plus side this year I was lucky enough that there were flu jabs available unlike before
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: November 2023
Seen promptly and the nurse was very helpful and reassuring as i don’t like needles but obviously essential for a blood test
GP surgery review: kirklands-surgery
Title: My experience
Rating: 1 out of 5
Visited: November 2023
Whilst attending a routine medical examination. I enquired about a HGV medical, and was informed that the practice carries out HGV medical at a cost of £135.
Imagine my disappointment at after paying the fee, the Doctor would not or could not carry out the eye test part. So now at extra cost and time I have to go elsewhere for my eyetest. If this was made clear at the beginning there would have outcome.
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: November 2023
The doctor really listen to me and was very sympathetic with my situation is going through and was so helpful and very good. Definitely the doctor I want to see again she was amazing
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: November 2023
Was seen same day I called…also didn’t have to wait long at the surgery . Found receptionist very helpful too
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: November 2023
I really appreciate the positive regard interaction that I experience at kirklands surgery, I never feel rushed, I feel listened to & supported in managing my complex health needs.
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: November 2023
Listened to all my questions about my problems.Took his time saying what he thought was wrong and what was required to help.
GP surgery review: the-drayton-surgery
Title: Great practise.
Rating: 5 out of 5
Visited: January 2024
I have always held our surgery in the highest esteem for the work they do and have never had anything bad to say about them.
GP surgery review: the-drayton-surgery
Title: Quick and efficient response
Rating: 5 out of 5
Visited: January 2024
I felt unwell and went to the pharmacy in the first instance who referred me to the Doctors.  Went into the practice and told the receptionist who put me on call back list, and the doctor phoned within the hour.  Then asked me to come to the surgery so he could see me, which I did, and within 2 hours I was seen, diagnosed and prescribed treatment.  Excellent service and professional doctors and staff.
GP surgery review: the-drayton-surgery
Title: Appointment
Rating: 5 out of 5
Visited: January 2024
I was seen fairly on time and was treated with respect and kindness to my problems.  Was issued with antibiotics and cream.
GP surgery review: the-drayton-surgery
Title: Request for antibiotics rescue pack.
Rating: 5 out of 5
Visited: January 2024
The receptionist was extremely polite and helpful  - as usual. A superb service with excellent staff.
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 4 out of 5
Visited: January 2024
I received a call has promised in a timely manner from a G P and discussed my medical issue and it was subsequently agreed that I should the Surgery for an appointment with one of the doctors. In fact, I had agreed that I was happy to be examined by a medical student under the supervision of the GP and I was very pleased with the service provided by The medical student who was very thorough and made copious note, and subsequently, I was told that the address would contact me with regards to an appointment and this arrived promptly, although there were no appointment slots available at the 3 centres provided to me at the time that I accessed the link to book appointment didn’t have any slots available at that time, so  contacted one of them with the referral number and I’m on a list probably to be seen sometime in March
GP surgery review: the-drayton-surgery
Title: Nurse treated me with respect and showed interest in my life
Rating: 5 out of 5
Visited: January 2024
The nurse was very professional and aministered the injection carefully.  She treated me with respect and showed genuine interest in my life.
GP surgery review: the-drayton-surgery
Title: E consult - ongoing issue
Rating: 5 out of 5
Visited: January 2024
Sent in some 'progress pictures' and same day the 'recorded' doctor called and was very reassuring, clearly experienced and prescribed ongoing medication. In the absence of face to face (which i have found IS facilited under certain circs). the E process is a working system. Thanks again to the doctor concerned.
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 2 out of 5
Visited: January 2024
The receptionist was rude, over talked me many times thinking she knew what I was on about. Rude. Gave incorrect information, told me I had a face to face appointment and travelled up from southsea to receive a phone call saying it was a telephone call. 
Luckily thanks to the GP who called had enough time to see us face to face.
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The GPs are always excellent in letting me know any problems or pass information on to me regarding my mother who has Alzheimers. This is so helpful to me
GP surgery review: trafalgar-medical-group-practice
Title: Your recent appointment
Rating: 4 out of 5
Visited: May 2022
It was fine, doctor was fine. Just need more. Can’t get through by phone and barely get appointments
GP surgery review: trafalgar-medical-group-practice
Title: My recent appointment
Rating: 4 out of 5
Visited: May 2022
I was seen by a trainee (Registrar?) doctor + a nurse/HCA which was fine. I had an ECG and bloods taken. They discussed my ECG amongst themselves and took the result next door to a GP. I was then told I could go home. I had to assume the result was ok and my medication didn’t need to change. I felt I wanted to say ‘I am here you know!’
GP surgery review: trafalgar-medical-group-practice
Title: Your recent appointment
Rating: 5 out of 5
Visited: May 2022
The appointment was fine, but getting it was quite hard. I start work at 8am and I'm an instructor, so I can't often take time to keep phoning from 8am. When I did get trough, the receptionist asked me for the details of my complaint which I gave, but when the doctor called, he clearly hadn't been given this information.
GP surgery review: trafalgar-medical-group-practice
Title: Your recent appointment
Rating: 4 out of 5
Visited: May 2022
I was told it was going to be a face to face appointment but turned out to be a telephone call. Which was ok but confusing. Luckily the phone cal happened before I turned up for my appointment.
GP surgery review: trafalgar-medical-group-practice
Title: Your recent appointment
Rating: 5 out of 5
Visited: May 2022
The Practice Nurse was remarkable and helped me in many ways.
When I saw the Doctor as a result of my appointment with Nurse she was also amazingly kind and understanding as well as efficient at getting things resolved.
GP surgery review: trafalgar-medical-group-practice
Title: Your recent appointment
Rating: 5 out of 5
Visited: May 2022
I thought I was coming in with something minor but very annoying, it turned out to be much more serious, got instant referral to the hospital which pretty much saved my life. Eternally grateful
GP surgery review: trafalgar-medical-group-practice
Title: Your recent appointment
Rating: 5 out of 5
Visited: May 2022
I have found staff and my new doctor very helpful. Especially when the surgery called loads of times to tell me to head straight to accident and emergency
GP surgery review: trafalgar-medical-group-practice
Title: Very professional and on time
Rating: 5 out of 5
Visited: May 2022
I had an appointment with the practice nurse.  The appointment was on time, she was very kind and explained everything really well.  I would recommend The Osborne Road surgery.
GP surgery review: trafalgar-medical-group-practice
Title: Blood pressure
Rating: 4 out of 5
Visited: May 2022
Was seen after trying for 18 months,very understanding doctor who took time to understand my problem.excellent Doctor wish others will take things as seroiuse as her.
GP surgery review: trafalgar-medical-group-practice
Title: Your recent appointment
Rating: 5 out of 5
Visited: May 2022
I recently broke my ankle and needed advice on blood clot medication.  A doctor rang me within one hour of my enquiry. Not just that issue but over the last 2 years I have had amazing support to myself and my daughter and I am very grateful and appreciative to Trafalgar Medical centre ?
GP surgery review: abbeywell-surgery
Title: Great specialist nursing
Rating: 5 out of 5
Visited: August 2023
I have received personal and sensitive support during difficulties with diabetes type 2. This has included shared decisions and advice but importantly I was listened to in regards to previous experiences and difficulties. This has built confidence in myself as well as in the service provided. I did not feel like ‘just a number’ but felt a true regard for my wellbeing. I highly recommend this surgery.
GP surgery review: abbeywell-surgery
Title: Kind, Friendly and Compassionate
Rating: 5 out of 5
Visited: August 2023
The receptionist was so kind and friendly
The Dr I saw was so kind and compassionate
He didn’t rush and I didn’t feel I was taking up too much of his time
He listened and explained things very clearly
It was so reassuring when he said if my condition hasn’t resolved within a certain period I can see him again
GP surgery review: abbeywell-surgery
Title: Abysmal
Rating: 1 out of 5
Visited: August 2023
Impossible to make an appointment.  No appointments available yesterday so I tried to be the first call when they opened this morning and already all routine appointments had been taken.  Then tried to book an urgent appointment and the message says the phone queue is full and I should call back later.
GP surgery review: abbeywell-surgery
Title: Very good
Rating: 5 out of 5
Visited: August 2023
I attended for my asthma review with the nurse. She was knowledgeable, kind and efficient. We discussed my asthma. She said she would discuss my condition with a GP. I have already received a text from the nurse to tell me GP has changed my preventive inhaler & asked that I return for a review in 4 weeks.
GP surgery review: abbeywell-surgery
Title: Inefficient recepitionist
Rating: 1 out of 5
Visited: July 2023
Abbeywell Surgery.  
After attending in person to book an appointment for a blood test ( advised in writing by an optician) and a Shingles jab I was given two appointments at different times, and different surgeries. (Surely both procedures could have been done in one visit surely)  On traveling from outside of Romsey, attending Nightingale, I was told no appointment had been made , and there was no record of the second appointment on the system even though I had all details written on an appointment note given to me by the receptionist (i must point out this was not the person in training at the time)
Wasted journey! Unbelievable!!
 Thankfully the person on duty at Nightingale has booked for me to have both procedures done together in a weeks time.
 Training and a review of more efficient procedures comes to mind!
GP surgery review: abbeywell-surgery
Title: Impossible to contact
Rating: 1 out of 5
Visited: July 2023
The only method of contacting this surgery is by phone. No email or econsult option - econsult shown on website and referred to in answerphone but does not work. Telephone wait is endless and that's if you can even get on the queue. Sometimes the line goes dead because the queue is full. 21 minutes ago I was caller number 9, now I am caller number 6. So 3 calls answered in 20 minutes I expect I will be on hold for another 40 minutes at this rate.
GP surgery review: abbeywell-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2023
I rang my surgery next to the Abbey in Romsey at 8.45 a.m. yesterday, received a prompt response; then sent through a photo of my afflicted area and a doctor texted me within minutes, advocating a remedy. This was most quick and efficient.
GP surgery review: abbeywell-surgery
Title: Very poor service
Rating: 1 out of 5
Visited: June 2023
I have a very serious and worsening mobility and pain problem and had a consultation with a doctor at the surgery regarding this on 1 June. I was told an urgent referral would be made to the hospital. 12 days later the particular hospital department said they have no record of the referral. On checking with the surgery, I am told the letter of referral is still with the secretaries. This was supposed to have been an urgent referral, not something that should be pending for 12 days! I am off to the 
 emergency department right now as there is no help or care at this surgery!!
GP surgery review: abbeywell-surgery
Title: Surpassed themselves.
Rating: 1 out of 5
Visited: June 2023
A few weeks ago I saw a doctor for painful legs. It was suggested that physiotherapy would be beneficial, and an appointment was made for last Saturday morning, at the Nightingale surgery. At 8am I was phoned by a male who asked me if I was attending the surgery that morning, then did I know what for, and did I expect to be treated. When I answered in the affirmative to all questions I was told that they didn't do physio there, so don't come. 
How can a doctor of that surgery book me in for a procedure that doesn't exist at that surgery? I was then told that someone would phone and 'sort me out'. I'm not holding my breath.
GP surgery review: abbeywell-surgery
Title: Compassionate and caring
Rating: 5 out of 5
Visited: May 2023
I have been a patient at Abbeywell for a number of years and have always found doctors, nurses and receptionists very helpful. They always go the extra mile, even when they had to work extra hours under difficult conditions trying their best to give help to those who needed it. I feel they do an excellent job, thank you Abbeywell.
GP surgery review: north-baddesley-surgery
Title: Awful
Rating: 1 out of 5
Visited: September 2022
Terrible surgery. Impossible to reach the surgery over the phone, they never pick up. Sometimes you get through and they hang up or the line disconnects. Can never get an appointment in a reasonable time frame. Admin / reception disorganised and shambolic. Highly suggest using a different Gp service .
GP surgery review: north-baddesley-surgery
Title: Some Doctors are good some have left I’m glad to say
Rating: 1 out of 5
Visited: May 2022
My experience with the practice reception is disgraceful today I was on hold for two hours I had to drive to the surgery to book an appointment it’s a joke at the beginning of may I received a message to say you will now be able to book an appointment the same day as you phone???? I’ve tried in line and by calling it doesn’t happen I’ve tried calling on Numerous occasions to no avail there is always the excuse of short staff due to illness maybe but on two occasions I went to the surgery with my phone still calling the surgery there was not a phone ringing the phone was not manned and staff were stood about chatting on there own mobile phones now they either have a light flashing when there is a call coming in or the lines are disconnected because not a soul was talking on the phone I have even told the doctor and she was going to report it to the manager sometimes the excuse is it’s the contractor we are trying to sort it out I made a complaint about a Doctor this was never addressed I’ve made a complaint to the patients access this was not investigated 
My whole experience with this practice is undoubtedly the worst ever when you phone for an appointment you don’t expect the call to be diverted to Nottingham or a private number but it has happened 
Thankfully I have free calls but I know of an elderly couple that have I’ll health and in one week they payed £25 just trying to get through to the Doctors and gave up in the end 
Please would somebody contact me and try to explain why when you need to see a Doctor you just can’t get through I don’t phone to have a lonely chat it’s because I need an appointment 
Mrs Cheryl
Lang
GP surgery review: tadley-medical-p'ship
Title: Declining service
Rating: 2 out of 5
Visited: January 2024
Phoned Holmwood on Tuesday 09/01/24 to book a doctors appointment. The receptionist filled in the request form and said a doctor would call me that day. Nobody called. Approching midnight on the following Friday the condition reappeared and worsened and 111 was called. They arranged for an ambulance to be sent immediately and I was transferred to hospital. Spent two days in hospital before release. Took a covid test on the following Monday and this was positive, clearly contracted in hospital.
The service at this health centre has deteriorated quite severly in recent years and their inefficencies are placing a larger strain on the wider NHS.
GP surgery review: the-peartree-practice
Title: Complicated Appointment System
Rating: 1 out of 5
Visited: August 2022
Why is it that when you phone to make an appointment you get through to a very unsympathetic person. I don't believe that they have any medical knowledge so how do they know how important your issue is. Even when you do get an appointment. Its is firstly late and then you are rushed through.  Even though Information was given to the doctor of very high blood pressure there has been no follow up and I have not received  the promised referral. Very poor service.
GP surgery review: the-peartree-practice
Title: Great service
Rating: 5 out of 5
Visited: August 2022
Arrived for a check up for vertigo. After various checks was sent to hospital in ambulance as an emergency with heart problems. Had no symptoms but it was spotted by the clinical staff. I am extremely 
grateful to them as the outcome could have been very different. After 5 hours in resus was allowed home with a follow up to be arranged with the cardiac dept. Thanks to all involved in my treatment.
GP surgery review: the-peartree-practice
Title: Very dissatisfied
Rating: 1 out of 5
Visited: April 2022
My daughter phoned to speak to a doctor she has asthma with a bad sinus infection and chest and feeling very poorly, she was told the first appointment is on Monday, today is Wednesday. So I went there explaining she is very poorly but given same answer, she said phone 111 but not before 6.30 or you will come back to us !! She was very unsympathetic and I didn’t expect to be talked to like that as I am always polite. I hope she doesn’t end up in A & E
GP surgery review: west-end-road-surgery
Title: Fantastic
Rating: 5 out of 5
Visited: March 2022
The reception staff break the mold when it comes to treating every person with respect.  They are extremely empathetic.  The Dr I say took my problem seriously which I have rarely had.  Great practice
GP surgery review: west-end-road-surgery
Title: Unhelpful Advice
Rating: 1 out of 5
Visited: March 2022
I have an ongoing issue which could end up being very serious, when trying to book various appointments each member of the reception staff will say " You have been told wrong and you need to book it this way. There appears to be no consistency between staff.
To cap it all I have had a doctor phone me and tell me he needs to see me in person to discuss my results, and when I phoned to make the advised appointment I was clearly told the Doctor had no right to do that and I should phone at the end of the week to see if they can fit me in the following week.
I am writing this review at 3.20 am as I cannot sleep due to worry. So much for my mental well being.
GP surgery review: atherley-house-surgery
Title: Well organised
Rating: 5 out of 5
Visited: October 2022
I went to my surgery for my flu jab. Very well organised, quick and friendly experience. Always is at this surgery.
GP surgery review: atherley-house-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: October 2022
I was in and out and greated with respect. Also not much of a sore arm where the nurse was so gentle doing the flu vaccination.
GP surgery review: atherley-house-surgery
Title: Great Surgery
Rating: 5 out of 5
Visited: October 2022
I have always had Very Good experiences at Atherley House Surgery. 
The staff have been polite and friendly.
The Receptionists helped me out quite alot in the past five years. 
The Doctor who I like to see is Great and I feel I could talk to her about anything.