janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: plas-ffynnon-medical-ctre
Title: All parts of the Practice very supportive.
Rating: 5 out of 5
Visited: October 2023
We have had cause to use this Practice many times since mid August and everyone we had had contact with - receptionists, GPS, the Dispensary team - have all been very efficient, kind and professional. This is particularly laudable when health services are under such significant pressure . My husband and I are very pleased that we are registered at Plas Ffynnon Medical Centre.
GP surgery review: plas-ffynnon-medical-ctre
Title: Appalling service
Rating: 2 out of 5
Visited: May 2023
Poor service on a number of occasions. reception staff give different advice about bookings. Some say you can only book appointments on the day and others seem to be able to book appointments in advance. I've also had problems with prescriptions not being sent and prescriptions taking a week to arrive at the pharmacy.
GP surgery review: plas-ffynnon-medical-ctre
Title: Very pleased with this professional practice
Rating: 5 out of 5
Visited: September 2022
Very professional, well organised, prompt appointments. Friendly and supportive doctors. Very happy with the service.
GP surgery review: plas-ffynnon-medical-ctre
Title: Exceptional Staff in all areas
Rating: 5 out of 5
Visited: March 2022
Telephoned to see a GP, phone answered by a very welcoming receptionist, needed to share a little information appropriately. Saw a wonderful GP who was exceptionally helpful, empathetic & professional, felt very satisfied Wonderful all round!!!
GP surgery review: the-caxton-surgery
Title: Recommend Practice
Rating: 5 out of 5
Visited: March 2023
The reception staff, nurses and doctors are all very professional, helpful and reassuring. 
The building is clean and well organised. 
The car parking is awful.
GP surgery review: wem-and-prees-medical-practice
Title: Really efficient and helpful
Rating: 5 out of 5
Visited: January 2024
The receptionist this morning was so lovely and helpful and I had a same day appointment arranged for Prees surgery today which is amazing! Can I also commend the hard working pharmacy staff.
GP surgery review: wem-and-prees-medical-practice
Title: Great Reception Staff
Rating: 5 out of 5
Visited: December 2023
Following a very detailed and rather complex request to a very new member of staff, a similar call to a different member of reception and a visit, a problem with a repeat prescription was addressed and resolved. Thank you both and for the second member of staff for listening to my concerns and anxieties.
GP surgery review: wem-and-prees-medical-practice
Title: Brilliant help from member of Reception.
Rating: 5 out of 5
Visited: October 2023
I needed information regarding a prescription and medication and to request a telephone appointment with my GP. I telephoned on Thursday 26/10 late in the afternoon. The help of the receptionist during a telephone call which lasted several minutes was exceptional. She understood my request and passed an informative and detailed note to my GP. Thank you.
GP surgery review: wem-and-prees-medical-practice
Title: Very Helpful Receptionist
Rating: 5 out of 5
Visited: April 2023
I contacted the Wem Surgery to obtain details from my medical records. The Receptionist was extremely helpful, understood immediately the information I required, quickly located it, aprovided me with the necessary details and gave advice accordingly. Thank you for being both  polite and courteous.
GP surgery review: wem-and-prees-medical-practice
Title: Terrible customer service
Rating: 1 out of 5
Visited: April 2023
Very difficult to get through on the telephone and poorly designed website, little allowance made for limited or no access to the internet. Customer service training is needed by the frontline who have no medical training. GPs have apologised for their getting in the way twice as requests to see a doctor. Wait a month or go to Shrewsbury is standard. 111 isn't fit for purpose what do you do in rural areas if you are internet impoverished with no car?
GP surgery review: wem-and-prees-medical-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: March 2023
Wem and Prees doctors are fantastic. They really care for their patients and treat them with kindness/ dignity. Everyone from the receptionist to the doctors are lovely. Thank you for your wonderful service in difficult times . You go over and beyond for your patients
GP surgery review: wem-and-prees-medical-practice
Title: Response to e consult
Rating: 5 out of 5
Visited: January 2022
Thank you to Wem & Prees Medical Practice for the quick response to my e-consult enquiry. This resulted in referral to another NHS service outside of the practice, urgent telephone triage and consultant assessment and start of course of medication- all within 24 hours. The practice kept me informed of their actions in progressing my e-consult, and also provided advice for monitoring my condition whilst the referral to their nhs service was pending.
GP surgery review: albrighton-medical-pract
Title: Outstanding practice
Rating: 5 out of 5
Visited: May 2023
I have been a patient at Albrighton for 4 years. The service they provide is just fantastic. Throughout the pandemic if necessary we were seen face to face. I have always been able to get an appointment. On one occasion I rang at 3.00pm on a Friday, as I was feeling very unwell, a Dr rang me, I had an appointment at 4.20 pm and was prescribed antibiotics. 

The online service they provide works well for booking appointments and repeat prescriptions and accessing my medical records. 
I hear so many complaints about other GP practices I consider my self very fortunate to be a patient at this practice, where all the staff are amazing.
GP surgery review: albrighton-medical-pract
Title: Excellent Practice
Rating: 5 out of 5
Visited: June 2022
My family and myself have been with this practice for many years and cannot praise the doctors and nurses enough 
We have always managed to see a doctor at short notice even if the problems have not been classed as urgent
Through the last 2 difficult years we were still able to get telephone appointments and face to face consultations if required
Yes, there is sometimes a wait when phoning but this is not surprising due to the pressure they have been under
GP surgery review: albrighton-medical-pract
Title: Great General Practice
Rating: 5 out of 5
Visited: January 2022
The team at Shaw Lane Medical Practice is second-to-none, in my 20 year experience. 
 The staff (whether receptionists, nurses or doctors) are all caring, capable and considerate - and most all have a good sense of humour.  Like for all practices, Covid proved a huge challenge: the team, led by its manager, found novel and efficient solutions in order to remain effective - and the Practice funded many of the necessary changes. Well done, all of you! Thank you for your vocation.
GP surgery review: bridgnorth-medical-practice
Title: Great practice
Rating: 4 out of 5
Visited: January 2024
I was a new patient to the surgery last year.  Unfortunately I  had to visit the surgery several times over the last few months.  A recent health condition was quickly diagnosed and a swift hospital referral meant I was treated and I am now on road to recovery. All the drs I have seen so far have listened and been understanding and helpful. Thank you .
GP surgery review: bridgnorth-medical-practice
Title: Callback system not working
Rating: 3 out of 5
Visited: September 2023
Phoned surgery around 1pm today to hear a recording telling me how important my call was and if I did not wish to wait I could use their call back system, so I took that opportunity. By the time the surgery had closed, no-one had called me back!!
GP surgery review: bridgnorth-medical-practice
Title: Appalling service
Rating: 1 out of 5
Visited: April 2023
Went to gps in April with constant esophagus pain was told would do referral to hospital waited 16 weeks didn't get any appointment went back to gps symptoms getting worse to be told they forgot to do referral ..referred again as urgent by different gp was told maximum 4 week wait 9 weeks later still no appointment contact practice through nhs website to say i was now really worried but just got a  text response back to say they have no control over waiting times.
GP surgery review: bridgnorth-medical-practice
Title: Very impressed
Rating: 5 out of 5
Visited: January 2023
Very impressed with my first visit to surgery …as I am new to the area.
Reception and GP very friendly , knowledgeable and helpful.
I’m pleased with the service I received.
GP surgery review: bridgnorth-medical-practice
Title: Most satisfactory
Rating: 5 out of 5
Visited: December 2022
From diagnosis through treatment and care, post operatively, doctors and staff at Bridgnorth Medical Practice  have been first rate.
GP surgery review: bridgnorth-medical-practice
Title: Above and beyond
Rating: 5 out of 5
Visited: March 2022
Generally, but especially over the last two years this practice has gone above and beyond to provide a superb, efficient service to the people of Bridgnorth. Mass vaccinations were carried out and telephone consultations with face to face appointments if necessary took place. Staff is still wearing scrubs and masks but it’s evident from their eyes just how tired and exhausted they are.
GP surgery review: broseley-medical-practice
Title: Poor Service
Rating: 2 out of 5
Visited: June 2022
I am not able to see a doctor face to face.
First I have a phone call with a practitioner, the practitioner decides based on their assessment of I need to be seen (by them not a doctor) once seen by the practitioner they interpret back to the doctor, and then interpret back to me what the doctor has concluded. Interpretations are not acceptable where health is concerned 😟
GP surgery review: brown-clee-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: March 2023
An advanced practitioner at the practice gave excellent advice and assistance with a change of asthma medication. They gave clear instructions, advice and explanations of how to optimise the effectiveness of the medication, and reviewed progress after 6 weeks. I feel so much better physically and am grateful for the excellent professional service I received.
GP surgery review: highley-medical-centre
Title: very good practice centre
Rating: 5 out of 5
Visited: April 2022
I was in a dark place trying to cope at home with my husband’s condition and if it wasn’t for Highley Medical Practice I don’t think I would still be here, I would like to thank the doctors and staff for all their help and understanding.
Dot Taylor
GP surgery review: ironbridge-medical-practice
Title: Unprofessional
Rating: 2 out of 5
Visited: November 2023
Upon getting results back from a blood test which showed a mildly raised cholesterol level, and slightly poor liver function, the Dr I spoke with said “well you are big”. I was very offended, and whilst I may not in the ideal BMI range, that may have something to do with the fact that I am having to take steroids for Crohn’s disease, and have been very unwell since January whilst my disease is active. Contending with this, a brain disorder and arthritis since the age of 15 has had an impact on my ability to exercise. I was upset that none of that was taken into consideration, and whilst I appreciate the concern my weight may have on my health which I do believe a good Dr must consider, I don’t think the way it was said or the words used were kind or professional at all. My hope in leaving this review is that staff at the surgery will be a bit more professional and tactful in the words and things they say to patients, or at least check patients notes to get some background on them before jumping to conclusions about things. I could have a family history of high cholesterol, or my liver function may have been affected by my steroids, for example… Please consider speaking to your staff and GPs about how and what is said to patients, and how to be kinder. I’ve struggled with weight and body image for as long as I can remember, and thankfully I am in a place where I can brush the comment off and take steps to lose some weight, but some people could be really hurt by this.
GP surgery review: ironbridge-medical-practice
Title: Staff at the reception is absolutely vile
Rating: 1 out of 5
Visited: October 2023
Called this morning for an appointment or a call back from GP as had medical procedure done last week and still in pain - needed advice, plus some guidance on HRT. The person I have spoken to about appointment would not let me finish my sentence when I was trying to explain reasons for an appointment, kept interrupting and being rude. I have asked for specific GP as that person trained in HRT and was told that I have to wait till end of October. She has also refused to put a note through the system for GP to see claiming that I need to call back tomorrow instead. When I have asked for complaints procedures she almost bracingly said that she will sent it to me as if she knows that nothing is going to happen to her and she can carry on being rude and offensive to patients.
GP surgery review: ironbridge-medical-practice
Title: Please avoid this practice
Rating: 2 out of 5
Visited: June 2023
My experience is a bad one as of late. A few weeks ago I dropped off a urine sample. A receptionist told me to write my name and put it in the box and she will deal with it. I took her request and did what she said. A few hours go by and I don’t hear back; despite what the receptionist had said. By this stage js 5pm, close to closing time. I call back. My sample was left in the box and I was told “we request that you don’t leave them in the box” and as a result, my urine wasn’t the best sample to use… but it showed signs of infection. A few weeks after that my signs of high blood pressure arose. As I write this, it is again sky high. I try to make an appointment and was told “it should be routine if about medication or blood pressure” despite once again a long list of symptoms all linking to it; including extreme fatigue and lights head ness. They tell me to call 111. 111 tell me to contact my local GP. What on earth is going on? Eventually I see a nurse who tells me it’ll all get sorted out before my trip. Two weeks later and I’m yet to hear back. As I’ve yet to see a doctor I am absolutely scared about my health with no answers so I finally call the reception team after a nurse had listed that she will liaise with the team to make an appointment with a GP. No appointment happened. Yet again in the dark and yet again no answers and the list of symptoms growing. They put it down as a “routine” appointment and told to call back in the morning for an urgent appointment. So I did this again. Finally to be told the same thing. The doctors here are fantastic. But the negligence I am facing from the admin team is barbaric. Please if you have chronic illness. Avoid this practice. I am on week 3 of no answers, 4 hours of sleep a day and as a result crippling anxiety, pain and lightheaded ness. I have no quality of life now
GP surgery review: ironbridge-medical-practice
Title: Used to be an amazing practice
Rating: 1 out of 5
Visited: June 2023
I called today to book an appointment for 2 weeks time.  I had a heart attack last week, was in hospital for 7days. Today I needed to book a follow up appointment for that and also for a diabetes review as I was diagnosed whilst in hospital.

I was told I would get a message with a link to book. 3 hours later I get a call back questioning why I need an appointment. I need one because of the reasons already stated.  

Why is it so difficult to see a doctor?  Why can't I just book an appointment by calling the surgery and getting an appointment?  

Whoever decided the new system was better is an utter idiot

I have been a patient for 17 years and always thought the practice was the best I have ever used.  Now I'm not even sure it's the best in Ironbridge
GP surgery review: ironbridge-medical-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: April 2023
I recently dropped of some blood pressure readings. I had a call back post review of the results, advised to increase 1 medication and to get some repeat bloods.
Quick, friendly and professional service.
GP surgery review: ironbridge-medical-practice
Title: Brilliant GP service around Telford
Rating: 5 out of 5
Visited: April 2023
I cannot praise this surgery enough, from front line staff to GP's and nurses. Everyone one here is very kind, caring, polite and extremely professional. They give you ample time, listen to your problem and they do their best put you at ease and explain everything carefully. Thank you all for providing such a good service, you all are wonderful.
GP surgery review: ironbridge-medical-practice
Title: Easy to get appointment
Rating: 5 out of 5
Visited: May 2022
Having had a bad experience with a previous practice in getting appointments I moved to Ironbridge Medical Practice. Today was the first time I needed a face to face appointment and managed to get one first thing this morning. Arrived early and was seen early, doctor was very helpful. Would highly recommend. Only down side was parking but this can’t be helped as it is a small practice, so you may have to park on road and walk down.
GP surgery review: ironbridge-medical-practice
Title: Great reception staff and doctors alike
Rating: 4 out of 5
Visited: March 2022
In our experience over the last 22 yrs, I can honestly say that overall the staff from reception, nurses and doctors are extremely caring and if urgent efficient.  There have been times when appts are already booked however I remind myself that there are many people with perhaps more urgent needs to require these appts also.  We are acutely aware that the doctors haven't finished their working day when the surgery closes, and my family for one are very happy with the service provided. My only negative would be when booking an appt we tell the receptionist the basic conditions requiring medical attention and if a telephone consultation, when the Dr calls we are asked how they can help and what the problem is. I would have thought that on booking, the receptionists input a brief summary of the issue to inform the Dr. Hence speeding up the consultation and not delaying the next appt. I have in the past recommended this practice to new residents, however there must be a limit as to how many patients a practice of this size can cope with. The Dr patient ratio must be extremely high now, I do not envy you your job as work/life balance must be out the window. From my family to your lovely team  thank you for your continued support I don't know how I would have coped with two elderly parents, one recently deceased without you all.
GP surgery review: ironbridge-medical-practice
Title: Unsatisfactory
Rating: 1 out of 5
Visited: February 2022
One of the doctors, who I’m not allowed to mention, is lacking in care. I got the details to make a complaint to the practice manager and then had a phone call back to say the referral I had wanted was being done as the doctor had changed their mind. It should not take the mention of a complaint to get the service and care patients require.
GP surgery review: beeches-medical-practice
Title: Amazing Service ( yet again) despite winter pressures
Rating: 5 out of 5
Visited: December 2022
My family and I have been patients at the Beeches for over 20 years, over this time we have had consistently high levels of service and excellent care.
Having unfortunately become unwell in the week before Xmas in the middle of a respiratory outbreak in the middle of winter pressures I nearly hesitated to call the practice.
But from the initial call, a clear message and then no wait to speak to a receptionist.
The reception was friendly, helpful and immediately arranged for me to be seen at the surgery.
On arrival, I missed using the check in machine but the receptionist on the front desk happily checked me in.
The doctor who saw me was friendly, thorough and efficient, evening helping to advise how to  take my electronic prescription to find antibiotics.
Amazing service, a caring friendly team, easily accessible - the NHS & Primary Care at its best - Thank You
GP surgery review: beeches-medical-practice
Title: Wonderful caring staff at Dorrington & Bayston Hill
Rating: 5 out of 5
Visited: November 2022
Whenever  I go I feel well cared for. I have recently had to contact the surgery on 3 occasions. Each time the response has been professional,  warm and very efficient. The whole team are first class.  Many of my friends are envious of the quality of care that I report to them. Thank you all.
GP surgery review: beeches-medical-practice
Title: Compassionate and responsive practice
Rating: 5 out of 5
Visited: September 2022
I have been dealing with The Beeches Medical Practice regularly on behalf of my elderly parents throughout the year. I have found all members of the administrative and clinical team to be incredibly professional, caring and responsive. Whether we have submitted e-consults, required a home visit/surgery consultation, or made urgent medication requests, our queries have always been dealt with  in a timely manner and by the most appropriate member of the team. 
They continue to provide an excellent service despite an overwhelming increase in demand.
GP surgery review: beeches-medical-practice
Title: Superb care
Rating: 5 out of 5
Visited: July 2022
I was promptly and politely looked after. I had my feet cared for. I had my blood pressure pulses and nails checked
GP surgery review: belvidere-medical-pract.
Title: Amazing Service
Rating: 5 out of 5
Visited: October 2023
I am new to this practice and expected the usual "sorry, the next appointment is in 3 weeks" which was my old GPs. But not the case. The lady on reception was super efficient and professional. I even got a same day physio appointment. Keep up the good work, you provide an amazing service.
GP surgery review: claremont-bank-surgery
Title: Wonderful practice
Rating: 5 out of 5
Visited: May 2022
Very good efficient doctors. Very easy to talk to .
Receptionists polite & respectful.
Just hoping we do NOT have to go in the hub that is proposed
GP surgery review: clive-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2023
Once again superb service from Clive Practice. Very efficient and helpful. Reassuring and put the patient first. Recommend to anyone in the area. All the Clive team are really great if you need advice.
GP surgery review: clive-medical-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: June 2022
Excellent service at every level. I was shown courtesy and kindness at every level. Put at ease and felt listened to. Couldn’t fault this practice in any way. Would recommend to anyone in the area.
GP surgery review: marden-medical-practice
Title: Thank you
Rating: 5 out of 5
Visited: October 2023
I wish to thank all the staff at Marden, for their patience, prompt action, forbearance, understanding and treatment, in my hour. I also apologise again, for utilising your it system incorrectly. I believe I have cracked it, so in future all should be aok. Thank you.
GP surgery review: marden-medical-practice
Title: Good luck getting an appointment
Rating: 1 out of 5
Visited: August 2023
I have now tried eight times to get an appointment with this practice.  Each time I get told things like "We'll release more appointments as 12:00 on Monday, you'll have to call back".  When I call back it's inevitably a call queue, and at the end of the queue, "Sorry, we don't have any more appointments, you'll need to call back on a different day when we've released more appointments".

I'm sure this is so that the practice has what appears to be good statistics for a short waiting time, but the reality is that just getting an appointment takes weeks, during which time you don't appear as a statistic waiting for an appointment. 

The medical staff are great, but I'm now looking for a new GP where I can actually get to be seen.