janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: bounds-green-group-practice
Title: Disappointing and chaotic
Rating: 2 out of 5
Visited: November 2022
I have sympathy for NHS staff. However, the feeling I get each time I am unwell or have an issue and have to approach my GP, is one of despair and anxiety. This is due to a number of things and mostly it feels like being in a "survival race" from start to finish. Firstly, it takes minimum 20 - 30 minutes to get through on the phone lines even if you ring at 8:00 sharp. I have even been number 36 on the line and waited 40 min to get cut off. Then the first answer I get almost always is  "there are no appointments", ring at 12 pm. In the past 25 years, I can count on one hand the times when I have been offered an appointment without any pushing or arguing on my part. Whenever, I am brave enough to argue for one urgent or not, I get given a phone consultation on the same day, and recently so. 
To receive your forms for any referrals or tests - one needs to physically go to the surgery - these cannot be emailed or sent via any of the contemporary methods of communication either to the patient or to the hospital directly. A paper needs to be picked up form the GP carried around to the hospital.  
Moreover, almost each time when collecting the forms the reception staff spend at least 20 min looking for them, wondering what type of treatment it is and checking at least 4 different filing piles at reception. Not sure why 4 different filing piles of paper are needed for a blood test in one NHS servicing unit, but also why there are no notes on my record to direct reception where to look for my forms. I also always think to myself - wouldn't it be much easier to write notes on my records and keep all forms on the computer, and once I appear at reception, the reception staff could print them there and then for me? Sounds logical to me and that's what I would have done if I'd been in charge of this unit. But I am not.
Then comes getting the forms correct by the doctor to the hospital's satisfaction. I only have 1.5 days holiday left for the year and 1 day was wasted trying to obtain the forms for a blood test and Xray, then go to the hospital only to find out the forms were incorrect because the 2nd page did not contain patient's name and Id No, so I have to go back to the surgery to get these corrected and book another day off to visit the hospital.
And at this stage after another 4-5 attempts to get through to the surgery, the receptionist tried to convince me to tell the phlebotomist that the forms were correct and do not need changing. Because she put the phone down quickly without waiting for me to complete the conversation, I had to ring again to ask kindly (for fear of losing connection again and more of my non-existent free time) if the amended forms could be emailed to me. The answer was not audible but sounded something like "we cannot email..."
Mostly I resort to google and self-treatments as I have no strength to deal with the GP. I keep thinking to myself that if I was performing like that at my job - I would be unemployed a long time ago.
GP surgery review: bounds-green-group-practice
Title: Outstanding in all areas
Rating: 5 out of 5
Visited: November 2022
Since moving to London in 2006, I consider myself fortunate to have been registered with the Bounds Green Group Practice 
My partner and I have both experienced the highest standard of Care possible in the NHS, from the attentive reception, to the diligent administration and amazing GPs 
I felt compelled to leave this review as most will only use this forum to complain but sometimes, you just need to tell people how much their commitment to the community is appreciated.
Thank you so much for being there for us
GP surgery review: bounds-green-group-practice
Title: Excellent vaccination service
Rating: 5 out of 5
Visited: October 2022
Had my covid booster today. Very efficient, no wait. Very well organised. Was back out in no time. Would recommend.
GP surgery review: bounds-green-group-practice
Title: Steadily become worse over the years
Rating: 2 out of 5
Visited: October 2022
It has been virtually impossible to get an appointment with a GP, get an online appointment or be on hold for less than 30 minutes (today being a case in point where I have been on hold for 23 minutes now, trying to get through for an appointment. Some of us are in jobs where you are not allowed to have a phone out during working hours, so it has been extremely difficult. I have not seen a GP in person for almost a year now. I know we have had the pandemic and things have been challenging for everyone, however I do not hear other friends and family having the same level of difficulty trying to get through to their surgeries for a simple appointment. It's beyond disappointing and I wonder if someone were in a very serious condition and alone, what they would happen. It's beyond shoddy.
GP surgery review: bounds-green-group-practice
Title: Really excellent practice
Rating: 5 out of 5
Visited: September 2022
I am fortunate to have been registered with this practice for several years and every time I have seen a doctor the consultation has been detailed and effective. I can almost always get an appointment the same morning I contact the surgery. I am immensely grateful to the doctors, nurses and reception staff for their care and support.
GP surgery review: morris-house-group-practice
Title: Thank you
Rating: 4 out of 5
Visited: February 2023
Needed to speak to duty doctor about my husband on two occasions recently. Each time seen urgently and appropriate emergency treatment given. Clinicians reassuring and professional. Triage administrators kind.  I would have welcomed an urgent daytime appointment but none available. I understand why
GP surgery review: morris-house-group-practice
Title: Prompt efficient caring service
Rating: 5 out of 5
Visited: January 2023
I recently had a very painful trigger finger which conservative approaches failed to resolve. It was extremely debilitating and got in the way of everyday living. The GP I saw referred me for in-house steroid injection treatment. This has now been given and has fully resolved the problem for the time being at least. Everyone - including both the surgeon and the lady Co ordinating bookings, has been considerate and efficient throughout. Prompt treatment made so much difference. Thanks for your exemplary service.
GP surgery review: morris-house-group-practice
Title: Good practice
Rating: 4 out of 5
Visited: January 2023
This is my 2nd steroid knee injection and it really helped me alot, I'm no longer taking  pain killers often. My GP was the one who recommended this treatment to me and conveniently the procedure is carried out at the practice
GP surgery review: morris-house-group-practice
Title: Great surgeon and amazing assistant
Rating: 5 out of 5
Visited: January 2023
The assistant and Doctor were Amazing , this was my second minor surgery of a pillar cyst removal, they made me feel very comfortable constantly checked on me. Removed the cyst perfectly, the whole procedure was pain free. The cysts were really causing me discomfort so I am grateful for this service at my gp.
GP surgery review: morris-house-group-practice
Title: Very caring and understanding
Rating: 5 out of 5
Visited: January 2023
Very nervous when I attended but my doctor put me at ease with reassurance. Procedure went smoothly and I was kept informed of everything that was taking place. Very happy with care and service
GP surgery review: morris-house-group-practice
Title: Happy with minor surgery appointment
Rating: 5 out of 5
Visited: January 2023
Hardly had to wait and was seen very gently and professionally by the GP. The injection seems to be helping hope this lasts
GP surgery review: morris-house-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
Very easy to get an appointment with helpful and friendly staff. Doctor explained everything clearly.
GP surgery review: morris-house-group-practice
Title: worst
Rating: 1 out of 5
Visited: November 2022
Every time you call, you are in the queue for over an hour 
Even when you call first thing when they open.
Always only one person answering the phone. Then when you get through appointments are all gone!!
Been like this for years now
I’m going elsewhere 
You will die if you rely on this surgery for any help
GP surgery review: morris-house-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
My experience as always been great was mead to feel comfortable and relax the doctors are good listener thank you
GP surgery review: morris-house-group-practice
Title: Professional
Rating: 5 out of 5
Visited: November 2022
I received minor surgery at the practice and found the experience to be of a high standard. It's something I would have expected to have to go hospital for so it was nice to receive the service locally.
GP surgery review: westbury-medical-centre
Title: Rude and lazy staff
Rating: 1 out of 5
Visited: January 2023
Had to wait more than a week to get the prescription and that was only after I made a fuss. Every time I turned up, I was told it will be ready in the evening. After refusing such poor service, they finally got up and did something about it and made it out as if they were doing me a favour! Reception staff are incredibly rude
GP surgery review: westbury-medical-centre
Title: Anonymous
Rating: 2 out of 5
Visited: August 2022
the doctor should be sending prescription straight away after they either seen you face to face or telephone consultation like very poor service
GP surgery review: westbury-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: March 2022
Yesterday call the practice at 8-am in the morning for appointment to see the doctor I have a big problem with my back and a lot of pain they said to me to come on the next day in the surgery and will see the doctor to speak with him. Today I went to the surgery the same nurse said to me that the face to faca appointments are busy and she can only give me the phone consultation and that was happened in 8:10am… Very poor service and zero care for patients I am disappointed. Thinking to change the surgery
GP surgery review: westbury-medical-centre
Title: Lovely service
Rating: 5 out of 5
Visited: February 2022
My disabled son had an appointment with the health care assistant recently.
We saw this wonderful young Asia lady, she was wonderful with my son.
My son don’t usually let anyone touch him or even come close to him, but this young woman was soo nice, the way she spoke to him and made him feel so at ease 
I would like to say thank you to her, and she is not only kind her medical knowledge is very impressive 
It’s lovely to know that this surgery has really invested in good staff
I hope this young woman stay in this surgery for many years to come
GP surgery review: highgate-group-practice
Title: Fantastic receptionist
Rating: 5 out of 5
Visited: April 2022
I came in this morning to sort out an appointment for a child I'm worried about. It was all proving a bit tricky but the receptionist sorted it all out for me and I'm so grateful. The doctors here are fantastic too - couldn't ask for better care.
GP surgery review: highgate-group-practice
Title: Terrible service
Rating: 1 out of 5
Visited: April 2022
As many others have noted, the appointments system does not work. Getting to see a doctor - or even to get to speak to one on the phone - is almost impossible. Front desk staff are not rude but are completely inflexible.
GP surgery review: highgate-group-practice
Title: Difficult appointment system
Rating: 3 out of 5
Visited: March 2022
I would say the doctors are good but I find it very dificultades to make an appointment and I am never able to get a face to face appointment.  My husband is at a different practice and face to face appointments have resumed.
GP surgery review: highgate-group-practice
Title: Not great, not very bad
Rating: 2 out of 5
Visited: March 2022
With Covid and staff shortages, every clinic is feeling the pressure, but can’t say this clinic support was above and beyond. Very hard to book an appointment, that might be related to reasons above, but the system doesn’t really scale. 

Appointments by phone around 8am (having wasted a previous day, start ringing at 7:30am and when call finally gets through at 8:05am still there’s no vacancies), or online but could never get it to work, account deleted somehow, need to go down to clinic to get a code in person, staff doesn’t really know what’s going on with online accounts. 

Why doesn’t the NHS app works to book appointments? Why so many different providers to handle patient data? Had to accept 2 different third party providers, one to send messages, and another to look at appointments, for this clinic in the NHS app, with the warning “This Clinic has chosen X provider, please agree to share your data”. Plus the third party mobile app to book appointments.

Doctors are interested, but it is so hard to book follow up, the doctor probably thinks the patients don’t care, and the routine drop-in appointments feel rushed and indifferent (as it is a routine appointment, other times are more suitable for other analysis), although the Clinic may not be too busy during those times.

All in all, maybe due to all the stress from chaotic last years, not very involved and caring clinic, and facing the risk of being totally unfair, have to point out the uttermost respect has always been the norm, just not as engaged with people.
GP surgery review: highgate-group-practice
Title: Unhelpful
Rating: 1 out of 5
Visited: February 2022
After explaining my situation of needing a doctor who I felt comfortable with to do an intimate procedure . I was told I could not book an appointment with that particular doctor and told to go to a sexual health clinic .  After 25 years with this practice and at the age of 66 I was very angry and upset by lack of help, empathy and advise by the receptionist .  Although not usually the case I was really really unhappy
GP surgery review: highgate-group-practice
Title: Great GPs but poor management of appts
Rating: 5 out of 5
Visited: January 2022
This practice pre pandemic offered online access to booking and cancelling appts, and text reminders in the days leading up to the appt. I understand that you might prefer now to have people ring in as a way of managing demand for appts but... Why am I no longer able see the appt online to check the date and time? Why do I no longer get text reminders, and why can't I cancel an appt online. The surgery seems to have reverted to a pre internet, telephone only, interface with patients. This seems so inefficient, it's a huge waste of patients time having to hang on for 10, 15, 20 minutes to simply cancel or confirm the time of the appointment . The length of waiting times is clearly indicative of the failure to manage the consequent level of  telephone demand. Patients also have time issues!
GP surgery review: rutland-house-surgery
Title: Very great service
Rating: 4 out of 5
Visited: August 2022
I have called the surgery and the Dr was so helpful with me finding me an emergency appointment to get my breast checked.
She went out and beyond to find me a hospital in different places in London so that I could get an early scan before I travel.
I was really greatful to her and I had been thinking the whole week of leaving a review
GP surgery review: rutland-house-surgery
Title: Disappointing and Stressful
Rating: 3 out of 5
Visited: August 2022
I understand that NHS service providers are under pressure but at the same time more care needs to be taken to ensure patients' prescription requests are processed with care and attention and patients don't end up with medication that can blind them or cause further damage or pain resulting in more pressure on the NHS.
I should have ben prescribed preservative free dexamethasone because the preservative gave me eye-inflammation and cloudy vision but I wasn't. My prescription said in single -dose containers due to difficulty applying the drops from a 6ml bottle but Rutland House Pharmacist for whatever reason feels unable to prescribe the drops specified by my Consultant in spite of my visiting and phoning the practice to clarify. It has been extremely stressful visiting  and calling the practice since my cataract removal surgery. I am now out of drops waiting for an urgent prescription from the practice.
GP surgery review: rutland-house-surgery
Title: Good Practice but communication difficult
Rating: 4 out of 5
Visited: August 2022
I have received good attention to date but getting through to the reception takes too long and communication problems are difficult to resolve as you have to find the time to wait around on the phone.

I have a particular problem in that I have been asked to supply information via a reply within a secure messaging service but there is a notification saying I am unable to reply in the service itself which is completely unfriendly. Not sure how best to resolve.
GP surgery review: rutland-house-surgery
Title: Best GP surgery
Rating: 5 out of 5
Visited: August 2022
I have been with this surgery for about five years.I have always received the best of treatment.The receptionists are always polite whether on the phone or face to face.The doctors and nurses could not be nicer and very good at their jobs. In all theses years I have no complaints at all. I like the fact that you can contact them on line for non urgent problems (i have a phone phobia) .Although telephones make me panic I do like that we can have phone appointments because I hate taking up a doctors time .
I think even through the pandemic I had excellent treatment and no problems contacting the Gp or even having face to face appointments when needed.
This is the best surgery in the area and am pleased I am one of their patients.
GP surgery review: rutland-house-surgery
Title: Excellent caring service
Rating: 5 out of 5
Visited: July 2022
I have been with Rutland House about 4 years, as it now incorporates my old practice at Queens Avenue, which was also excellent.   Since being at Rutland House, I have had nothing but the very best, caring, professional and immediate treatment of various health issues.  All the reception staff and doctors have been attentive, polite and available and, at a time when I know that the NHS is under such pressures, it is extraordinarily reassuring.   Thank you.
GP surgery review: rutland-house-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: July 2022
My family has been with Rutland House since moving to the area 7 years ago. They’ve take such incredible care of all of us. When talking with friends and family
about their experience of wait times, unsympathetic appointments and general issues with their own medical practices I always feel incredibly grateful to be under the care of Rutland. 
Despite the strains of the pandemic I have never once had an issue with their treatment of us. 
Recently I received treatment from the Whittington and the practice pharmacist called me within 2 weeks to check how the medication was and again another 2 weeks after. No prompting - just part of the excellent service.
Rare to find such a well run and “human” GP service. Can’t recommend highly enough!!
GP surgery review: rutland-house-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: March 2022
When I have contacted the surgery for an urgent appointment , I was  urgently registered as temporary patient and were booked a telephone appointment for the same day.
GP surgery review: rutland-house-surgery
Title: Fantastic GP surgery
Rating: 5 out of 5
Visited: February 2022
I’ve been a patient of Rutland House surgery for nearly 25 years. Their standard of care is amazing, even throughout the pandemic, they never let me down. I have several complex, ongoing medical conditions, one of them is rather rare. They have always taken the time to investigate, and treat my ailments, with kindness, and compassion. The reception staff are all knowledgeable, and helpful, and the doctors are all excellent. I’ve never had a problem booking an appointment on the day at 8am, and I usually get a call back before 10am. Today, one of the doctors phoned me about my most complex condition that was flaring up. That doctor then phoned the consultant specialist I saw at the hospital for additional advice, and phoned me back to prescribe an additional medication, that was sent electronically to my local chemist. All that before 10am! 

I don’t know who reads these reviews, but if you’re looking to register at an excellent surgery in north London, this internet stranger can’t recommend Rutland House enough. They have literally saved my life more than once, and I am sure they will do it again. They are angels on earth, and I can’t express my gratitude enough. Thank you.
GP surgery review: rutland-house-surgery
Title: Disgraceful service
Rating: 1 out of 5
Visited: January 2022
I have been a patient here for over 25 years..in the last few years its gone from okay to very bad.
The level of service is zero. Very very 
Rude staff at the desk with zero  response  to assist your serious issues or try to be helpful. There rude shout and argue back..very bad customer care and attention especially in a surgery where we need compasion and help and support...drs are also very unhelpful and mislay Important private confidential  files in other patents notes ..appalling..give out pills  that don't help much..or stop your on going medication with no pre warning..its war at the desk to ask why.what or how....its a crazy  unprofessional surgery with huge issues that need addressing urgently...I'm glad reading the latest reviews which are  extremely bad too ..its so terrible...so I'm not the only one here disappointed...its unacceptable to be told by your g.p you have been forgotten when your doubled up in extreme pain... Also unacceptable to be made to pay private for scans that they should be providing there patients too....zero respect here.
GP surgery review: the-muswell-hill-practice
Title: Brilliant Doctor,Great Practise
Rating: 5 out of 5
Visited: April 2022
On the 27th April,i had another appointment for another cortisone injection into my hand,the first injection was a fantastic success,the Doctor who gave me the injection was brilliant,he was very reassuring,knew exactly what he was doing and apart from a slight jab,it was no worse than a flu or covid jab,for the first time in months the pain in my forefinger had gone after just a day of having the jab.
I was able to grip with that finger,whereas i hadnt been able to sleep properly,carry out simple manual jobs or play my sport,golf.
My second cortisone injection freed up my 3rd finger,the Doctors manner / expertise was brilliant once again.
I had had 2 previous cortisone injections at a hospital with a scan,the pain was awful,so painful.
I am so grateful that the Doctor who treated me at my practise was so good.i no longer need to take so many pain killers.
Thankyou so much,
GP surgery review: the-muswell-hill-practice
Title: Excellent all round service
Rating: 5 out of 5
Visited: March 2022
I rarely visit the practice but have had the  need to several times in the last six months and would like to thank them for the efficient and effective way they have dealt with my ailments and queries. I certainly was not expecting such an excellent response from the receptionist and GP service following lots of feedback from friends and the media and the state of the NHS and GP services.  The rapid response to requests for a GP call and follow up face to face appointments was so efficient and quick. Some dealt with by a follow up email to a hospital consultant and  a very response via the GP with the reply and resolution to the questions and another with the GP ordering some further tests and then prescribing of medication. Thank you.