janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: derby-road-health-centre
Title: poor apponitment management
Rating: 2 out of 5
Visited: January 2024
I spent approximately 1 hour on hold attempting to book an appointment for that day. When the call was answered I was informed that due to the Junior Doctor's strike the surgery were only accepting emergency appointments. When I suggested that it would be a good idea to alter the answerphone/queuing instructions so that people do not waste their time waiting to book an appointment that is unavailable, the suggestion was treated with indifference. This is another example of poor management as it appears that it is ok to allow people to waste their time and then provide them with advice that is not appropriate. It would be a waste of time going to the pharmacy, as suggested my the receptionist as they would not be able to provide the treatment required for the ailment reported. I know this because a doctor told me the last time the ailment was reported. The surgery seems to accept that it performs poorly and makes no apology for this. They fail to grasp the basics of customer care and appear to want to make no attempt to alter their practice. Again I can state that if I performed and responded in a similar way in my work I would not be allowed to continue to practice. Poor, poor, and poor again.
GP surgery review: derby-road-health-centre
Title: Great improvement
Rating: 4 out of 5
Visited: November 2023
I had an appointment with a nurse, this didn't have to be triaged, all booked by reception. The nurse put me at ease, answered all of my questions and I've come away feeling a lot more reassured and that it was worthwhile having a face to face visit to cover the symptoms I'd been having.
GP surgery review: derby-road-health-centre
Title: poor
Rating: 2 out of 5
Visited: October 2023
It is very difficult to get an appointment, I have spent a total of 7 hours and 45 mins on hold over the last 23 days, and still no appointment. The surgery is subsequently failing to provide an adequate service for it's patients. Most give up trying to get an appointment. The online booking option often does not work, there is also the problem of being able to access the site meaning you have to spend more time on hold in an effort to try to get an appointment. Unfortunately the surgery clearly demonstrates that GP's, while being educated are not the best at actually managing their service or serving the community in which they are based. I am certain that if my practice was as poor I would lose my job, and I would have no complaints if my professional performance meant that people accessing the service I work in were clearly obstructed in their efforts to engage with that service. There seem to be no plans to change the system or make an effort to address the poor service. The other factor that compounds this issue is that while you wait at the surgery the put information on there TV saying that they have listened to what patients have said and subsequently now have evening and weekend appointments. This is not true.
GP surgery review: derby-road-health-centre
Title: Extremely helpful
Rating: 5 out of 5
Visited: October 2023
The reception team at the surgery helped me register as an emergency as I required immediate attention from a district nurse following a surgery. They were extremely helpful and reassuring at a very stressful time, thank you.
GP surgery review: derby-road-health-centre
Title: Really helpful receptionists
Rating: 5 out of 5
Visited: September 2023
My experience of the receptionists at the surgery has been excellent.

We have shared-care for specialist injections that involves ordering a prescription from the GP, picking it up, taking it to the pharmacy to get the medication in before taking it back to the GP for administering.

In the last week I needed to get a prescription processed in time for an injection.  When I went to pick the prescription up it couldn’t be located and the receptionist there went above and beyond to locate it, understanding how time-sensitive it was.

When it came for the date of the injection the pharmacy had not got in all the parts needed, which meant that we couldn’t attend the appointment.  We explained this to the receptionist who offered us an afternoon appointment for the same day.  However, we couldn’t be sure that the injection would be available in time.  This was really stressful as there are certain timescales that the injection needs to be given in.

The receptionist made a provisional afternoon booking (so we didn’t loose the slot) and liaised directly with the pharmacy on their anticipated schedule. When it became clear the injection could not happen that day the receptionist phoned us and booked us in the following day despite there technically not being any slots available.  

I was really happy with the service we were given.  On both times the receptionists took ownership of the situations, reassured me and made a stressful situation a whole lot easier.
GP surgery review: derby-road-health-centre
Title: Staff not polite
Rating: 1 out of 5
Visited: August 2023
Had an appointment with a nurse but she was not polite at all. A very rude and non professional attitude was shown by her.
GP surgery review: derby-road-health-centre
Title: Practice in decline
Rating: 1 out of 5
Visited: March 2023
Last time, when I ordered my repeat prescription online the GP did not approve it and send me a message asking me to see a GP. I stayed for 3 weeks without medication till I got an appointment with the GP.

Now I was supposed to have a blood test on 28/02/2023, to be started on a new medication. On 27/02/2023 I was contacted to be told my appointment has been cancelled. I was able to make another one in two weeks time which is today, 15/03/2023, to my surprise wgen I woke up I found an sms, sent at 8:45, saying it is cancelled.

Now I am calking the reception. It's been 44 mins and I am in queue position 3.

This is the new system they introduced to pass their problems to the patient. It is frustrating..
GP surgery review: derby-road-health-centre
Title: Excellent
Rating: 5 out of 5
Visited: January 2023
Derby Road has been my GP practice for over 25 years and it has been excellent, but being aware of a lot of adverse comments in the media about GP practices in general I was a little concerned when I rang to make an appointment with the physiotherapist.
There were 11 people in the queue before me but they seemed to be being dealt with at about 1 a minute, which I find very impressive given that some of the calls must be fairly complex.
My appointment is in 3 working days, which is excellent - far better than I thought it would be and I doubt I could have seen a private physio any quicker.
I’m very impressed and cannot fault the service I received.
GP surgery review: derby-road-health-centre
Title: Good service
Rating: 4 out of 5
Visited: November 2022
Same-day appointment system is working well. Phone queue dealt with efficiently. Doctor phoned in half an hour and I saw him later that morning. After 12 years of government disinvestment in the health service, this practice is managing to achieve some of its former excellence
GP surgery review: derby-road-health-centre
Title: Difficult to make appointment
Rating: 2 out of 5
Visited: November 2022
The practice website advertises an online booking system, but this will not accept bookings requests.
I therefore attended the practice reception in person. I was informed that even a straightforward request would need an appointment with a doctor, which could only be arranged by phoning the practice at 8 am. This seems wholly impractical, since, according to the receptionist, the identical advice is given to everybody.
GP surgery review: grange-farm-medical-centre
Title: Such lovely and caring staff
Rating: 5 out of 5
Visited: July 2023
I went for my over 40s health check and was so impressed with the service. Marie was kind, reassuring and very knowledgeable. She took the time to answer my questions and explained exactly what would happen next. Even having my blood taken was quick snd easy and I barely felt it. I left the surgery feeling lucky to have such a good service just around the corner.
GP surgery review: grange-farm-medical-centre
Title: A great practice, kind and caring
Rating: 5 out of 5
Visited: June 2023
Easy to make an appointment, staff are helpful and caring. The doctor was kind, reassuring and thorough, explaining my condition and made helpful recommendations. She arranged a blood test at the practice within 3 days and I was able to arrange an XRay for that same day. In other words, doctors appointment, blood test and X Ray in the same week. Received follow up text messages from the doctor within a 7/10 days.
GP surgery review: grange-farm-medical-centre
Title: Gone downhill
Rating: 1 out of 5
Visited: May 2023
Had a txt to get in touch with GP regarding test results. Rang.. cannot take call right now 
Rang later you are no 11 in queue 
Rang  later you are 9 in queue, so waited 
After 35 mins told no 1 in queue ( now I’m excited), rings for 4 mins then told call cannot be taken right now!!!! What a joke this practice has become. Used to be fantastic, with wonderful staff, all willing to help you. Now seems none of them are bothered, scares me getting sick when they don’t even answer the phones !!!!
GP surgery review: grange-farm-medical-centre
Title: They never bother to respond
Rating: 0 out of 5
Visited: May 2023
We've been trying to get them to address certain issues for over a year now, someone has tried contacting them on my behalf several times, she's either ignored or told someone will get back to her but they don't.  
They tell you to contact them via email but never bother to respond, it's no good trying to ignore issues that need to be addressed, when the GP surgery is part of what has caused them.
GP surgery review: grange-farm-medical-centre
Title: Could be dead before they respond to any  communication
Rating: 2 out of 5
Visited: May 2023
They prescribed a months supply of diabetic medication but would not allow repeat prescription to be ordered until six weeks after.
2 requests via Systmonline requesting correction were ignored
3 requests over two weeks via contact email were ignored
Visit in person to surgery to pursue request - was told it would be red flagged  asap - no correction was subsequently made.
Following further email to surgery resulted in statement stating/confirming medication would be made available that day - 
It wasn't 
A local Pharmacist advised that feedback from other patients indicated this was an ongoing problem and suggested that I register with another surgery - so the crisis affecting this surgery 
  is well know and surely dangerous as the admin system is obviously not fit for purpose. The surgery admits to staff shortage, staff illness, holidays etc and clearly any assurances/statements made to patients cannot be relied upon. The underlying worry however is that this once good surgery appears to be going downhill at breakneck speed and in the process will risk patient lives  as no-one in the surgery appears to have any  interest in providing even a basic but  effective  means of communication with patients regarding them we suspect as nuisance value only..
GP surgery review: grange-farm-medical-centre
Title: Terrible service
Rating: 1 out of 5
Visited: April 2023
Told to ring in the morning to book an appointment. I said but you don't answer your phone. I was actually told by receptionist that if they are working on there own they can't answer calls. I   brought this up face to face with the receptionist and I was assured that the phone call will be answered and wouldn't be cut off at caller 1 as it usually does as they had addressed this. What happens this morning call dropped. I visited the surgery  last Wednesday to ask for blood results. I was told they are back but the Doctor needed to action them. I rang yesterday to ask for appointment to speak about blood results and was told they are not back. Honestly at the end of my tether. Further action being taken.
GP surgery review: grange-farm-medical-centre
Title: What's Gone Wrong?
Rating: 4 out of 5
Visited: April 2023
Having read many of the recent reviews it is clear that whilst our GP's are doing all they can, you have more chance getting through to Buckingham Palace than our surgery. Many patients are on phone credits and I'm guessing use much of these waiting a long time in a queue only to be told to call back. I understand staff being frustrated when challenged but patients are often worried and frightened and need to see a doctor, so unfortunately being front line staff will take the brunt of patient frustration.
We need the Patient Participation Group resurrected so patients understand what's happening and can support the practice in whatever way we can. Patients need information;  not a recorded message; which only adds to everyone's stress levels. Reception he staff can be very abrupt, which I have experienced personally and observed others, often older patients feeling embarrassed and upset. This is not acceptable.  A lot of good staff have left for one reason or another. City Partnership needs to get a grip.  All was running reasonably well until they took over in my opinion.
GP surgery review: grange-farm-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: March 2023
I had to ring up for a sick note as the one I got wasn’t rite for my workplace and was told I had to ring my GP up I rang up and was told it be done for the following Tuesday. later on in the week on the Friday I ring up again just for an update and was told it was still going to be done for the following Tuesday later on in the day I get a message saying due to sickness I have to re arrange my appointment for the 14th march I Carnt afford to wait that long as  I won’t get paid I also asked to speak to the manager and was told they had gone home I asked to speak ti the doctor I got told he’s busy but yet they can be late when calling you in. I also get told that I need to ring @ 8 o'clock Monday morning I try ring and it always says due to high call demand we Carnt take your call how many times do we need to ring and when your on hold it takes upto hour and a half to get through as it cuts you off. And on the website there’s no infomation about GP’S or nurses so you don’t know who your doctor is and you can see anyone who’s available bit wrong in my eyes.
GP surgery review: grange-farm-medical-centre
Title: Very poor
Rating: 1 out of 5
Visited: March 2023
Ring at 8am for appointment, no 10 in queue get to 1 & cut of can’t take call 2 days on trot, drive up to surgery all closed doors locked shutters down on doors & windows
GP surgery review: grange-farm-medical-centre
Title: Sorry state for GP surgery
Rating: 1 out of 5
Visited: March 2023
It’s a joke  you ring & ring only to be cut off . Just phone hospital told me to get an app . Started ring at 3.15 spoke to a young lady at 6.10. About as helpful . ……..  . Something needs to be done
GP surgery review: wollaton-park-medical-centre
Title: Sensible screening process.
Rating: 5 out of 5
Visited: January 2024
First time call for stomach ach, it was screened as non emergency and appointment made the next week. However it got worse and appointment made the same day when I called. Follow up appointment also made 2 weeks later. Every one is saying appointment is difficult to get. So far with 2 surgery, their screening are sensible and staff, both receptionists and doctors and nurses are care for their patients.
GP surgery review: wollaton-park-medical-centre
Title: Super fast registration
Rating: 4 out of 5
Visited: December 2023
My new registration just took about 15 minutes. After I hand in registration form at reception, I received message that confirmed my registration. Thanks.
GP surgery review: wollaton-park-medical-centre
Title: Never answer phone
Rating: 1 out of 5
Visited: October 2023
Both Wednesday and Thursday I rang the surgery up to make GP appointment. First  day I was in the queue for 15 minutes without moving down a position. It took 45 minutes to finally to get through and then was cut off.
Second day 35 minutes to get through and was told no appointments left try tomorrow and call abruptly ended.
I think perhaps this surgery needs to retrain the staff in how to speak to us the patients.
Also consider if they need more staff to actually answer the phones.
My only option now is to take time away from work to go down to the surgery to try and make an appointment that way.
How any immobile people manage to gain an appointment is beyond me.
GP surgery review: wollaton-park-medical-centre
Title: Friendly and efficient.
Rating: 5 out of 5
Visited: September 2023
I had a text to say I could drop into the surgery Saturday to have my flu shot.
From seeing the First Lady on entering to leaving via the side door was around two minutes.
Very efficiently run,well done!
GP surgery review: wollaton-park-medical-centre
Title: Fantastic efficient service
Rating: 5 out of 5
Visited: July 2023
This is the first time I have used the GP since registering and I am so thrilled with the service provided. 

I found it easy to get an appointment. I saw Michelle who was really friendly and treated me with empathy. One of the medications I needed required a prescription by a doctor. This was escalated and kindly dealt with by Dr Fairhurst who called me ( after 6:30pm) to discuss the medication and sent the prescription immediately. She went above and beyond, at very short notice ( which was entirely my own fault as I had left it very late to request the medication!). She was really thorough and reviewed my medical history and discussed the medication options with me. 

Throughout this whole process  the reception team were great! They are extremely friendly, easy to talk to, and ensured that my request was escalated. 

Thank you all at Wollaton park medical  practice.
GP surgery review: wollaton-park-medical-centre
Title: Very Impressed
Rating: 5 out of 5
Visited: July 2023
I have only been with practice for 6 months but am thrilled how efficient it is.
l saw a GP a few days ago after he picked up on something after a physio appt and i got a call to say i needed to make an appointment.
I love the way the system is run for example ring between certain times for on the day appointments etc.
I had one blip with an appointment but after speaking with the assistant practice manager it was sorted straight away.
The nurses/blood ladies etc are excellent too.
After being with my previous Gp surgery for 12 years i was worried about joining a new one but i did not have to worry at all ! 
Many Thanks.
GP surgery review: wollaton-park-medical-centre
Title: Blood Test
Rating: 1 out of 5
Visited: January 2023
Got booked an appointment here for blood test for my little boy at 8.20, went to reception to the lady said they don't open till 8.30 and there's nothing she can do! So why was I booked for 8.20 for no one to see us!
GP surgery review: wollaton-park-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: September 2022
I have just been to the surgery after being asked to come down after a telephone triage appointment. I was reviewed by a very lovely g.p I have never met before. She was extremely kind, listened and very thorough in her assessment, devising a very clear plan. I have never had an issue with this practice and have always found they do there best whilst managing such a great demand with such stretched resources.
GP surgery review: wollaton-park-medical-centre
Title: The rude man put the phone down on me
Rating: 1 out of 5
Visited: September 2022
Spoke to a rude man today 23/09/2022 around/between  14:00-14:13. The man’s behaviour was disgraceful. The way he spoke to me was unacceptable and I was speaking he put the phone down this is not the first time he has done this he should speak calmly not shout and should listen to the patient. Very disappointed.
GP surgery review: wollaton-park-medical-centre
Title: No attention to detail
Rating: 2 out of 5
Visited: September 2022
Keep chasing my prescription, on going 2yrs+ no one seems bothered that you've ran out of medication when a Dr as prescribed it! It takes about 2 weeks for me to get what i need and that's only because I'm chasing my meds! When you're prescribed a medication no one sees how you're doing on it but are quick to take you off meds you've been on for yrs! The results are not good! I'm going backwards!??
GP surgery review: bridgeway-practice
Title: Consistently terrible, avoid at all costs.
Rating: 1 out of 5
Visited: August 2023
An awful experience. The administrative staff are obstructive to the point of hostility, the appointments system is actively hostile (in person appointments can only be booked on the day by calling in one of two extremely narrow windows, it is impossible to plan ahead if you need any kind of physical examination). The doctors are dismissive and patronising. I have been repeatedly lied to, refused treatment, refused referrals, berated, talked down to, dismissed and mistreated. I have never been able to recieve the care I need straighforwardly, always having to fight through multiple appointments and extended clashes with the administrative staff to get anything. I am currently compiling a complaint against the practice through a patient advocacy group and preparing to move to a new GP. I cannot in good concience recommend anybody register with or attend this surgery.
GP surgery review: bridgeway-practice
Title: Extremely awful
Rating: 1 out of 5
Visited: March 2022
The booking arrangement is confused and the staff are apathetic.  I had called to book an appointment over the phone by chance.  Even I was so lucky to get my call picked by them and left my information, I was never called back.  They ask me to call and book another appointment at the next day.  Once I was so luckily get booked and I was seen by nurse instead of GP.  So, I never see the GP till now.  I feel they don't listen and care about patients.  They seems do not want to work and totally not empathetic.  It is a terrible practice.
GP surgery review: bridgeway-practice
Title: Awful
Rating: 1 out of 5
Visited: January 2022
Bridgeway practice is awful. 

I had called to book an appointment, you have to do it over the phone, they don't see you. And I was never called back, so I have to call and book yet another appointment at the next day. This time I got a call back, just to tell me to go to urgent care or call 999, as they don't have capacity or resources. Bar in mind the "doctor" never even listened to what i had to describe. The call lasted maybe 1.5 min, being generous. What kind of "doctor" can diagnose anything in 1 min, answer, no one. They just simply don't work, they charge the NHS probably per received call, then they don't care about patients. Its terrible and the worse part is, you cant change the GP. I will have to move, just to have a chance to get a different GP. They are the worse, please do yourself a favor and stay away from this practitioner.
GP surgery review: clifton-medical-practice
Title: Not good advice
Rating: 2 out of 5
Visited: December 2023
Went to gp two weeks ago with shortness of breath was very well looked after but still short of breath used nhs app today to let them know still short of breath their response was call 111 was it because I had to stay at surgery waiting for an ambulance is that why I was told to call 111