janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: aegis-medical-centre
Title: Can't get through
Rating: 2 out of 5
Visited: May 2022
It's utterly ridiculous that you cannot get through to book an appointment. For the last 3 days I have been calling at 8am, lines busy. I have redialed over 100 times in the space of 3 days, sat on hold for nearly 2 hours over the space of 3 days and STILL haven't got an appointment.
I have already seen a gp who has advised me I need a referral but only my own gp can do that, yet it's impossible to speak to him let alone actually see him in person.
It's just not good enough.
GP surgery review: aegis-medical-centre
Title: disapointing
Rating: 3 out of 5
Visited: March 2022
Having a shoulder injury which has not responded  to prescribed medication after a phone consultation I asked my gp to take the problem to the next stage.
This, to my disappointment, consisted of a phone consultation with the practice physio in which I was asked a set of questions that appeared to be read from a crib sheet. I was then emailed a set of exercises covering six A4 pages half of which seem to have no relevance to my injury ( eg.one exercise starts 'place the affected HAND on the wall').
I realise covid is still an issue and we have to keep everyone safe, but I feel I have been fobbed off.
GP surgery review: clayhill-medical-practice
Title: The absolute best ANP
Rating: 5 out of 5
Visited: November 2023
I have been seeing the lady ANP at this practice for the past 8 month's and can honestly say that with her amazing care, support and understanding, she has helped me to smile and love life again.  I will be forever grateful for how she has helped me turn my life around, she is a real credit to the surgery. Thank you for everything.
GP surgery review: clayhill-medical-practice
Title: Great ANP
Rating: 5 out of 5
Visited: April 2023
The lady ANP I saw today and I have seen previously, she is very knowledgeable, patient focused, and knows her patient extremely well.
She makes me feel comfortable and actually listens to your ailments 
She is an amazing ANP
GP surgery review: clayhill-medical-practice
Title: Prompt referral
Rating: 5 out of 5
Visited: February 2023
I had cardiac issues and the ANP referred me urgently to cardiology for further investigations. The follow up was also really good
GP surgery review: clayhill-medical-practice
Title: What's the point!!!!!!
Rating: 1 out of 5
Visited: February 2023
What's the point of a surgery that doesn't see patients for weeks and always says go yo A&E instead...like A&E want all this extra pressure while the Doctors do minimal work and hours.
GP surgery review: clayhill-medical-practice
Title: Helpful, friendly..
Rating: 5 out of 5
Visited: January 2023
Very helpful, kind and i felt reasured.
ANP was great, really kind and caring nature, arrange everything i needed with real care.  .
GP surgery review: clayhill-medical-practice
Title: Very thorough
Rating: 5 out of 5
Visited: December 2022
Today I had to take my child to the surgery after a 111 operator had instructed myself that my child needed to see a Dr within an hour, the staff were great and gave me an appointment within 10 minutes, the medical professional that tended to my child was extremely thorough, made us feel welcome and put my mind at rest .
GP surgery review: clayhill-medical-practice
Title: Really kind Doctor and reception ladies
Rating: 5 out of 5
Visited: December 2022
Really kind lady doctor 11am appointment seen straight away kind reception staff always helpful and understanding 
Always want to help
GP surgery review: clayhill-medical-practice
Title: Practice doing great during difficult times
Rating: 5 out of 5
Visited: December 2022
Having heard friends and relatives telling me that it’s impossible to get appointments with their GP this isn’t the case with Clay hill medical practice. Even if a GP appointment isn’t available on the day you phone you are advised that an appointment with a nurse may be of help. I have been with the practice for 10 years and find reception staff polite and helpful and willing to help. I telephoned the surgery on a Monday morning asking to see my GP because of extreme pain in my leg. I was told that my GP would call me . Which she did and after my explanation of my reason for calling my GP said she felt a scan was necessary. My GP arranged this for me. After two days I received a call asking me to make an appointment for a scan at a GP surgery close to where I live. I had the appointment on that following Sunday . I was given a letter to give to my GP , which I did . The following day I had telephone call from my GP with the results of my scan and what it was and the treatment needed. Under current circumstances with the NHS I believe this is definitely a GP practice trying to do their very best for their patients .
GP surgery review: clayhill-medical-practice
Title: Very good practice
Rating: 5 out of 5
Visited: December 2022
The surgery Drs and staff are very helpful and understanding as when you go to the doctor your not feeling well
GP surgery review: dr-jo-arayomi's-practice
Title: Poor practice
Rating: 1 out of 5
Visited: December 2023
Having been with this surgery 3 years I have never managed to get a face to face appointment with a GP, everything is done over the phone. The reception staff have absolutely no people skills, they are rude and impatient. You cannot order a repeat prescription without first physically going to the surgery to request it, have the reception staff demand the reason you need it, and then each time you request a repeat prescription you have to make a medication review appointment to speak to the GP before they issue the prescription, which invariably means you will run out of medication before the new prescription is issued.
GP surgery review: dr-m-aslam's-practice
Title: Excellent
Rating: 5 out of 5
Visited: April 2023
Excellent professional, understanding and friendly receptionists. Doctors professional, listen and understanding. I cannot fault the surgery from receptionist, nurse and doctors. Highly recommended an amazing surgery.
GP surgery review: dr-nasah-&-partners
Title: Cannot read paperwork
Rating: 1 out of 5
Visited: November 2023
If the doctors took time to actually read the information about a patient that has been sent to them, then maybe people would be less angry with there so called service. Mums death still cannot be registered as the doctor read the information incorrectly so has done nothing about authorising her death and sending the paperwork off to register so I can officially register her death. I’m actually fuming!!!! It’s stressful enough having to deal with this, and now  I’ve the added stress of a doctor who obviously does not read information sent to him properly. Which mean yet another day of not being able to arrange a funeral.
GP surgery review: dr-salako-and-partners
Title: Receptionist and Doctor
Rating: 5 out of 5
Visited: September 2023
Thank to the receptionist who listened and to the wonderful doctor who attended to me.(you know who you are).A great experience all round.
GP surgery review: dr-salako-and-partners
Title: Great surgery
Rating: 5 out of 5
Visited: August 2023
Great Doctors and great service. Sometimes it’s a little bit difficult to get an appointment but they’re very good. 
The doctors are great I have an 83-year-old mother who needs to see Doctors sometimes at home and they are very accommodating. Great Surgery.
GP surgery review: dr-salako-and-partners
Title: Poor service
Rating: 3 out of 5
Visited: July 2023
After a bang to the head I was not feeling right headache confusion and nausea a few days after.Tried to get an appointment but told to call the next day or call
111.
Called 111 and they said they would contact the surgery and inform them to give me an appointment in 2 hours and to call them back asap. Tried for 1 hour and 50 minutes but no answer just on hold. Went into the surgery after work and informed them that 111 said I needed to see a doctor but could not get through  The receptionist called through to the doctor and I was informed the doctor would not see me but to go to A and E as could be delayed concussion. Went home and called 111 again they said the doctor should have seen me and my symptoms did not warrant a visit to A and E theygot their clinical team to call me. Wa so disgusted the way I was just fobbed off by the surgery. This is the second time I have been told to go to A and E rather than see a doctor which is not fair on A and E.
GP surgery review: dr-salako-and-partners
Title: always extremely friendly & efficient
Rating: 5 out of 5
Visited: January 2023
Had an ultrasound scan last week at your Vange surgery. Found the whole experience easy and pleasant. Staff as usual very friendly and helpful.  Very impressed getting the results the following day.  Would highly recommend this experience.  Always when talking to friends and acquaintances comment how lucky we are to have such a great surgery.
GP surgery review: dr-salako-and-partners
Title: Appointment System is not working
Rating: 1 out of 5
Visited: March 2022
Having not nreeded to use the surgery thankfully during the plandemic, i was unaware of the new booking system that all appointments are booked on the day. Since February I must have called the surgery over 500 times to try to get an appointment. I managed to get through on a few occasions but no appointments, U understand the system is overloaded with patients...but 111 and sadly due to the severity of my sitiation 999 and A and E Have now become my doctors - not of choice! The majority of Doctors are good at the surgery, the receptionists must be run of their feet.wgich I do think affects some of their ability to realise that they are dealing with prople who are sick, fully agree no one should be abusive etc...but this works both ways.... i have now gone private due to the lack of service recieved from the practice, i hope that helps skmeone else get the support they need.
I really hope Langdon Hills Medical Centre are listening to their reviews....as the place has gone downhill fast!
GP surgery review: dr-salako-and-partners
Title: Always let you down as very difficult to get through doctors
Rating: 2 out of 5
Visited: February 2022
Very hard to get a doctor, unless you are lucky and calling right early in the morning, in a timespan of 10 minutes and saying exactly the words the receptionist wants to hear. If they agree, a doctor may call you later and may see you if they think they need to examine you. 

They frequently say you can call late to reach the out-of-hours service, but they never enable the phone redirection, so in summary they just dismiss you and ignore you exist.

I've lost the count on how many times they just refused treating me or my family. Today I called at 9am and they refused to see my 3 yr old daughter.  Then the only option is the Basildon A&E, which commonly implies the long 4-6 hours waiting times only happen because people don't go to see their GPs instead. 

But who on earth has a GP? Must be in another country.
GP surgery review: fryerns-medical-centre
Title: Useless
Rating: 1 out of 5
Visited: December 2023
Had nothing but problems with this surgery from trying to get appointments which they don't like to give out to be booked an appointment when the doctor wasn't even at the surgery to waiting times of 45mins to an hour on 3 occasions when I have managed to get appointments, the receptionist will give you every excuse in the book as to why you can't book an appointment.
GP surgery review: fryerns-medical-centre
Title: Communication
Rating: 5 out of 5
Visited: April 2023
Requested a copy of a blood test result by email at 13.35 and received the copy in an email at 14.10. Excellent service.
GP surgery review: fryerns-medical-centre
Title: Great service today
Rating: 4 out of 5
Visited: March 2023
09/03/23 pm visit.
Would like to say how prompt and professional the receptionist was today also thr doctor I see. I made a call and my problem was spoken with the doctor then they called me to come in straight away was dealt with by both staff excellent well done fryerns medical centre l!
GP surgery review: fryerns-medical-centre
Title: Terrible receptionist
Rating: 5 out of 5
Visited: February 2023
Unfortunately today and in very recent time, I have had to deal with really mean, inpatient receptionist at the surgery. It’s important that this is looked into my the surgery; train receptionist to be kind, respectful, gentle and patient with patients.
My experience this morning has ruined my entire day. 
How can a receptionist terminate a call with a patient; I wasn’t abusive, I was stating that I did not appreciate being put on hold after my phonecall had just been answered after being in the queue for 23mims - it’s important that emotional intelligence is at play here. If receptionist cannot handle the burden of being the doctors & nurses forerunners at the surgery, u fortunately they have no business taking calls of patients who are already in distress.
That’s the only reason they are calling because they are in a bad space.
It’s so unfortunate. I hope this is dealt with Asap.
This has ruined my day!
GP surgery review: fryerns-medical-centre
Title: Great Surgery
Rating: 5 out of 5
Visited: January 2023
I have great experience starting from when I called to make an appointment to seeing the doctor. The doctor listened to my concerns and issues and referred me as required. I am happy that as soon as the results came back, an appointment was made and the doctor called and spoke to me. I would recommend Freyerns Medical centre.
GP surgery review: fryerns-medical-centre
Title: Great
Rating: 5 out of 5
Visited: December 2022
Great doctors appointment in the end I did take few days to finally get an appointments my problem has been resolved  by the lovely doctors and receptionist I spoke to today
GP surgery review: fryerns-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
Easy to get an appointment and was seen within an hour of phone call appointment. Very nice dr and felt comfortable within the exam.
GP surgery review: fryerns-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2022
Prior to and after major surgery in July I have been in regular contact with the surgery and I have been fully supported by the doctors.  The reception staff are also very supportive.  The level of contact is exceptional and has made a difficult few months more bearable.  I really appreciate their efforts and time given. 
Thank you
GP surgery review: fryerns-medical-centre
Title: Ridiculous
Rating: 1 out of 5
Visited: September 2022
Called first thing in the morning (8am) for my toddler. Was on hold for an hour and then an automated voice comes on saying 'I am sorry, no one is available to take your call, good bye'. Is this acceptable? Absolute joke!
GP surgery review: fryerns-medical-centre
Title: Telephone appointment
Rating: 4 out of 5
Visited: September 2022
Phoned surgery for telephone appointment the Doctor contacted me within an hour and was great, he sorted out my medical needs and booked my wife in. We are both suffering after effects of covid. Very pleased
With the service we received.
GP surgery review: knights-surgery
Title: Caring and thorough
Rating: 3 out of 5
Visited: March 2023
Doctor has been super helpful in seeing my teen daughter who is suffering with nausea from an unknown cause. He has seen her in person twice and spoke directly to her rather than about her and we've discussed on the phone several times. He has been patient and willing to try medications to help whilst we investigate the cause. Upon exhausting all options that he is able to carry out, he agreed to refer to paediatrics without any objection or fuss. A wonderful and understanding doctor.
GP surgery review: knights-surgery
Title: Great staff, great practice
Rating: 5 out of 5
Visited: March 2023
I had to register my parents as temporary patients at the surgery following an accident of my father and we had to move him closer to family to provide better care. From the start, I found the service of the Knights Surgery exceptional. The reception staff was extremely kind and friendly, and registered my parents within a matter of hours. I was able to speak to a doctor the following morning and sorted out all the medication. Within a couple of hours of speaking to the doctor, the appointments with the district nurse were arranged, so that my father can continue to receive the injections that he had been receiving from his old surgery. 

My parents' previous surgery was in east London. There it would take 10 days to make an appointment to speak to any doctor. Any follow-up questions, it would require another appointment in 10 days' time. It used to take me 3 weeks just to sort out a question about dosage in that east London surgery. 

Moving to Knight Surgery, I have found huge differences in the service, friendliness and efficiency. This is not a criticism of their old surgery (which is under huge pressure), but a commendation to Knights Surgery. I feel lucky that I was able to move my parents in the care of Knights, and would recommend it to any patients in the area. It is really an exceptional surgery.
GP surgery review: knights-surgery
Title: Always a prompt response.
Rating: 5 out of 5
Visited: March 2023
Once again a great example of how a GPservixexshoukd be operated. A telephone query I had about medications was answered followed by being asked if anything else was worrying me. There was a long term coplaint that was concerning me and I mentioned this. Four hours later I received a call saying I will be getting a letter about a consultation and one about an ultrasound scan. Excellent
GP surgery review: knights-surgery
Title: Lovely practice and staff
Rating: 5 out of 5
Visited: January 2023
All the drs and staff are efficient helpful and understanding I have never had any issues and highly recommend there practice, service and expertise
GP surgery review: knights-surgery
Title: Wonderful Service
Rating: 5 out of 5
Visited: January 2023
With all the horror stories in the media lately about the NHS it is always with some trepidation when contacting one’s doctor at this time. I telephoned Knights Surgery this morning and only had to wait a short time before being contacted by a very friendly, helpful receptionist..who said I would shortly have a telephone consultation with a doctor . Soon after the doctor called me and on hearing my symptoms asked if I wanted to come in for an examination. I accepted this offer and at 1320, on time, I saw the doctor.. He examined me thoroughly and prescribed treatment for my complaint . I can only say that I am completely satisfied with my experience today. Thank you so much,
GP surgery review: knights-surgery
Title: Wonderful practice
Rating: 5 out of 5
Visited: January 2023
Really good practice always able to be seen or spoken to via telephone , staff are all courteous and understanding
GP surgery review: knights-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: December 2022
This GP practice is brilliant. Lovely receptionists and always willing to help. The Dr's are fantastic and listen to you. Have always been very happy with the service I have received here.
GP surgery review: knights-surgery
Title: Great surgery
Rating: 5 out of 5
Visited: December 2022
lovely and kind staff nurses and doctors, always make me feel comfortable and explain everything fully
GP surgery review: knights-surgery
Title: Good practice
Rating: 4 out of 5
Visited: October 2022
Generally the doctors, nurses and receptionists have been very helpful over the years I have been with them. There are 3 doctors and only 1-2 work in the surgery per day so you do not always get the same doctor.  Phone call appointments are helpful so not to waste the doctors or my time for advice that can easily be done on the Phone. Website suggest they use e-consult but finding the link on the website is not obvious. Had a call back from the doctors previously at 6.30pm on a Friday a few months ago and advice given was limited. Called on this occasion to book an appointment at 8.20, with phone call before 10am. Clear advice that I was after was given. Needed a referral and the paperwork was sent with 20 minutes of the phone call. Would recommend this surgery overall.
GP surgery review: knights-surgery
Title: Helpful caring practice
Rating: 5 out of 5
Visited: July 2022
The reception staff at Knights surgery are helpful, caring  and efficient. The 3 GPs are understanding of patients needs. The nurses also do a great job.
GP surgery review: rose-villa-surgery
Title: Bad Practice needs to be inspected
Rating: 1 out of 5
Visited: November 2023
When you call the GP at 8am the calls are always busy and how is it possible when they happen to answer the phone and it is 8.07am and there are no more appointments and they still have the nerve to say or give the understand that it's a favor they're doing and the manager still turns to you and says if you're not happy with the gp, change it and you're still lucky that you had an appointment for your daughter...the GP was empty with just one patient and even this patient was seen 30 minutes late and they still say they are very busy but there is time for them to still make fun of the users and be laughing at the reception....I asked consultation for me and my daughter who have a regular case of tonsillitis and I always wait for other means before going to the gp and my daughter's result is infection in her tonsils and left ear and I had I have to go to the emergency room because I already have a fever for the night and I know it only goes away with the antebiotic... I just wish they had more understanding and empathy because if they didn't have an appointment they would let me know straight away at 8 am and they didn't leave me waiting until 4 pm for me to receive the call from the doctor and she told me that the appointment was just for my daughter and that I didn't have an appointment...I think it's a great  lack of i respect  and thank you that in the nhs we can have supervision in gps because since covid  it has only degraded the service, thank you for the outburst
GP surgery review: rose-villa-surgery
Title: Dreadful service
Rating: 1 out of 5
Visited: November 2023
Front desk service is excellent as for gp service? Appalling. I rang for an appointment to See a gp and a pharmacist phoned me. She obviously hadn’t looked at my medical history and when I explained  what my health issue was she quote”said when you get older these these happen” I was furious, how dare she refer to my age. After being very assertive she agreed to leave a hospital referral letter for me to collect but it could take a week to organise!! I have been with this surgery for 4yrs now and after being with my previous surgery for 52yrs and had excellent medical care Rise Villa has to be the worst surgery in Basildon. I think a CQC inspection should be done asap and investigate what on earth is going on there.
GP surgery review: chelmer-village-surgery
Title: Not a good practice
Rating: 1 out of 5
Visited: June 2023
Always struggle to get an appointment for my young kids and always being told to call next day. U have private insurance for full family but sometimes can’t use virtual GP and need face to face appointment. The surgery never understands the needs or considers the young age. The receptionist is also not sympathetic or helpful. Extremely disappointed and it is serving me no purpose at all!
GP surgery review: chelmer-village-surgery
Title: Hard to Contact
Rating: 3 out of 5
Visited: May 2023
Tried several times to call. Wait forever, then  have music playing and a voice saying that I'm number "whatever" in the queue. Today I was no.5 for 20 minutes and was then cut off!
No wonder A&E gets large numbers! We are continually told not to go to A&E unless urgent - contact your GP. Fine if you can get through!