janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: trinity-medical-centre
Title: Time wasting, barrier to treatment  system
Rating: 5 out of 5
Visited: April 2022
What a time wasting system this practice has introduced. Think you are booking an appointment with a gp online, but no. That is an appointment for someone to call you to book a telephone appointment with a nurse to discuss your issues. The nurse then books a telephone appointment for you to speak to a gp. Only then can you have a face to face appointment with a gp, and only if that gp says you need one. So 3 phone discussions about a problem before you get an appointment to see a gp. What a waste of resources - surely you can gatekeeper the service more efficiently? You can say it is an emergency and even then they fob you off. Totally disgusted at the lack of care from this practice.
GP surgery review: warrengate-medical-centre
Title: Outstanding care
Rating: 5 out of 5
Visited: June 2022
My baby and I receive care and support from Warrengate Medical centre that is outstanding. Our GP goes above and beyond to help, demonstrates huge empathy and an overall honest and trustworthy approach to giving medical help, advice and support (adult and baby) and the rest of the staff are very kind, supportive and helpful. The building is lovely and appointment availability is fantastic whether it be via online services on their website, telephone or face to face. 

They are quick and effective when it comes to initial registration too. 

At Warrengate I have received the best medical care compared to all other medical establishments we have ever visited. I cannot fault the practice one bit and actually feel lucky that my family are on their patient list.
GP surgery review: warrengate-medical-centre
Title: Best in Yorkshire
Rating: 5 out of 5
Visited: February 2022
Been with this surgery for only a few years.  It is the best care i have ever received.   Reception staff so kind, doctors that listen and care about your health.  Building always clean.
GP surgery review: hebden-bridge-group-practice
Title: fantastic helpfull and caring
Rating: 5 out of 5
Visited: August 2023
on thursday i visted the mytholmroyd practice at 8am and explained my situation to the receptionist i was offered a telephone call i asked for face to face, by 1040 i was being seen by a great health care person who listened and was caring 

what a great team thankyou so much
GP surgery review: hebden-bridge-group-practice
Title: If it’s important you’d be better going elsewhere
Rating: 1 out of 5
Visited: July 2023
You phone up (even at non busy times) and get the intro.. then mind numbingly morose music plays…”you are number one in the queue…” (click) “I’m afraid all the operators are busy at the moment but you will be transferred as soon as someone becomes available….. ” repeated ad infinitum or until it has made you so Ill or worsened the issue you rang about so badly that you give in…or it automatically hangs up on you after 60 mins….”I’m afraid all the operators are busy at the moment but you will be transferred as soon as someone becomes available….. ”(suicidally morose music: dum dum dum der dum…dum dum etc) “I’m afraid all the operators are busy at the moment but you will be transferred as soon as someone becomes available….. ” “I’m afraid all the operators are busy at the moment but you will be transferred as soon as someone becomes available….. ” don’t try it if you are really ill or in any way fragile or you might regret it… dum dum dum der dum..dum dum I’m afraid all the operators are busy at the moment but you will be transferred as soon as someone becomes available…..
GP surgery review: hebden-bridge-group-practice
Title: Fantastic
Rating: 5 out of 5
Visited: December 2022
Had a review of my 4 year old son with in a few hours of calling, fantastic service. Always see my children on the same day. Must be experiencing even higher demand currently due to scarlet fever concerns but still meeting it! Thank you
GP surgery review: todmorden-group-practice
Title: Shocking attitude from the practice reception
Rating: 1 out of 5
Visited: July 2023
Attended an appointment which a GP had told me to book at a prior appointment. I wasn't given the name of who I was seeing and if I was I certainly didn't make a note of this as I want told I would need this information to attend the appointment. I received a reminder regarding the appointment via text and again the there was no named person. I went to check in before my appointment and was met with hostility as I didn't know the person who I was seeing. The receptionist aggressively shrugged her shoulders and made it clear that she wasn't going to help me. I decided to leave as I didn't know what else to do. I did tell her I was sure it was today as I had a text reminder.  I left the practice area and went to call a friend to collect me. The receptionist then appeared bring her attitude with her that I hadn't given her chance and did I want the appointment?  I went ahead with the appointment.  The person in the appointment was professional. The attitude of the receptionist was disgraceful.
GP surgery review: todmorden-group-practice
Title: Terrible Culture . Locums can be the most helpful
Rating: 1 out of 5
Visited: June 2023
The GP partners make no attempt to follow up on discharge letters from the local hospital. My history is simply made up in hospital referrals.  Wild inaccuracies written in referrals to the hospital feel like it's being made up and also including incorrect factual information.  The culture is careless and slapdash.  Some of the GP partners appear to have an attitude problem.  They will ignore reasonable appropriate questions for days.  Feels unsafe and the attitude can be very off. They simply want to argue over everything instead of helping . Chaotic and hostile culture.  Always hoping for a locum appointment over the actual go partners who generally want to help and will make accurate records at least. Avoid the practice doctors if you can and hope for a remote locum not stuck in the bad culture of this terrible practice. They are bothered at all about mistakes in notes. Bad leadership . Office and administration staff some can be shockingly rude occasionally helpful but not often.
GP surgery review: todmorden-group-practice
Title: Sadly lacking care
Rating: 1 out of 5
Visited: June 2023
This practice and it’s GP’s used to be amazing, but since and during covid it has gradually gone down hill and, in my opinion, has hit rock bottom. Saying that, I have usually found receptionists and nurses are excellent and they ensure you feel valued and safe as a patient, unfortunately not so the GP’s (but the Locum GP’s are on the whole, helpful, caring and polite). 
When you ring for an appointment there is a ‘new system’ which apparently seems based on GP needs and definitely not the patients needs. During the call a patient is  ‘triaged’ via a receptionist, not medically trained, simply obeying what an anonymous GP tells her to say to you and this GP is speaking with other call handlers at the same time!  
What if words get lost in translation (between patient - telephonist - GP)? As a patient I now feel I am deterred to ring and request for medical help as, the last time I tried, I was given an appointment for a week later and  when I was seen by a GP I required medication. 
Unfortunately and very sadly, it is now an intimidating and daunting prospect to speak or see a GP, who don’t appear to listen to you and lack the care and compassion that once made the practice great. Doctors and partners now seem very impatient to say the least and when a patient is ill the last thing they want to feel is that they are simply ‘an inconvenience’.
GP surgery review: todmorden-group-practice
Title: Fantastic service
Rating: 5 out of 5
Visited: June 2023
In the light of the fact Locala will be closing in Todmorden, I feel I must say I have had nothing but prompt, courteous and a fantastic service from this practice. I feel totally safe in their hands and being 93 I know they will act accordingly should I require any help. Todmorden badly needs a GP practice who are there for their patients
GP surgery review: todmorden-group-practice
Title: should replace all admin and managers
Rating: 2 out of 5
Visited: April 2023
ring up every morning for a week = no appointments, we  booked a forwards appointment in 6 weeks = 4 day prior to appointment = its cancelled = ask for a further appointment to be told = no forward appointments = will  have to ring up every morning and see = talk about a full circle = what a waste  of time and space
GP surgery review: todmorden-group-practice
Title: Fantastic at times
Rating: 3 out of 5
Visited: March 2023
I'm leaving this review specifically for the care my twin babies have received. Not myself as an adult patient as it can be hard to get an appointment. However, this has never been the case when I've called for my children. They've always managed to fit them in and the Doctor was magnificent. He was so informative, reassuring and helpful. He actually explained things and sent me additional information. Feeling very grateful for such a wonderful GP for my babies.
GP surgery review: todmorden-group-practice
Title: Extremely helpful and quick turnaround
Rating: 4 out of 5
Visited: January 2023
I needed to speak to someone so used the engage consult service on recommendation from the receptionist who offered to walk me through it, I manged without but appreciated the offer. The staff and doctor were extremely quick with getting my issue resolved and I can't fault how understanding they were of my situation. I also had an appointment with a nurse for heart monitoring at the end of the last year and she was very kind, reasurring and helped me get to the bottom of the situation and explained what would happen every step of the way, my partner even remarked on how good she was with me. The staff are a real credit to the service and I appreciate having them there when I need it the most. My little boy is also registered with Tod GP and he loves the doctor he has seen there, a real bonus when he is unwell as it makes the situation a little less stressful. Thank you all!
GP surgery review: todmorden-group-practice
Title: A dreaded appointment made great
Rating: 5 out of 5
Visited: November 2022
Attended for a smear test today. I was anxious and nearly cancelled this morning. But gritted my teeth and attended the right thing to do. The practice nurse was kind, considerate and caring. Not the awful experience I was expecting and also dealt with a couple of other queries about other areas of my health. I felt listened to and not a nuisance as I felt as I am aware of all the pressure on our NHS at the moment. Thank you so much for your care and kindness it was much appreciated.
GP surgery review: todmorden-group-practice
Title: Anti disabled.outside lift not fit for purpose, never worked
Rating: 3 out of 5
Visited: September 2022
The previous lift up to the entrance hardly ever worked but now a new one is installed it has Never, ever worked. So much for equality of care and adequately meeting the requirements of the disabled
GP surgery review: todmorden-group-practice
Title: This health practice needs investigating…
Rating: 1 out of 5
Visited: July 2022
I have rang for a month now trying to get an appointment. All they say is ring 111 or go to a&e or urgent care… My 9 year old daughter had eczema which turned infected and she has now been really ill with it because the doctors would not see her. I have taken her to urgent care in Burnley and they were boggled to the fact that I couldn’t get a doctor to see my daughter. Everyone I speak to say they haven’t known a health centre like it and that it’s putting peoples lives at risk. I am entitled to treatment, I pay my taxes and shouldn’t have to beg like an animal to be seen. This is not going to stop with this review. I will be going to my MP and would suggest that everyone does the same to try make a stand to this shocking place they try and call an NHS health centre.
GP surgery review: crosland-moor-surgery
Title: Disaster and dangerous to your health!
Rating: 1 out of 5
Visited: October 2023
This is not a place to go if you are sick! The Receptionists are rude,dont book appointments and also put the phone down on you when you ask what is happening and tell you not to call them! 
im shocked with this surgery, I can't even all it that. I was left untreated and went to ANE 3 times because of the lack of care and listening skills of the receptionists. This Surgery was reviewed in 2016 and needed extreme improvement and management was fired. Clearly they have not learnt their lessons and don't care about the service they provide and to me as a new patient it has obviously become worse over time! I may not not be able to walk because of their lack of care! Please shut down this "medical facility
GP surgery review: crosland-moor-surgery
Title: Pathetic Customer Service & No punctuality
Rating: 1 out of 5
Visited: October 2023
Just moved to this surgery three months back.... No timelines at all in terms of scheduled appointments... If you ask them how long will it take, they will frown you by saying that the doctor will call you when it is time!! If the doctors are always late, as a patient, we deserve at least an apology from the reception team.
GP surgery review: crosland-moor-surgery
Title: Just a number
Rating: 1 out of 5
Visited: August 2023
After decades as a patient this practice ditched me, partway through a course of treatment, with little notice, no assistance in moving to another practice and absolutely no apology. No one from the management team spoke to me, I just received a phone call from the receptionist one day telling me to clear off. The reason was that I don't live in their catchment area, which is true, but I have lived at this address for five years. This year in particular I have received very good treatment at this surgery but having to switch to another surgery has interrupted my treatment and set me back weeks. It's a question of numbers, patients are just numbers and they're trying to ditch as many numbers as possible.
GP surgery review: crosland-moor-surgery
Title: Unpleasant
Rating: 1 out of 5
Visited: December 2022
I spoke to reception regarding my symptoms and was called in later that day (told them I was unable to keep my head up and was nauseous). They told me to come in for a certain time which I was absolutely fine with - for them to then sit me in a waiting room for 40 minutes which made me more uncomfortable. I walked out and received a phone call asking why I left so I explained the situation and said “I no longer wish to use your practise or speak to any of your doctors” and they continued to ask me “what my symptoms were” and continuously pestering me - would not recommend - very unpleasant and uncomfortable experience for doctors who are suppose to do the opposite.
GP surgery review: crosland-moor-surgery
Title: Shambles
Rating: 1 out of 5
Visited: January 2022
This surgery is a shambles removing patients that have been there there whole life’s because you live 100m out of there area 😆 then posting for new patients ! What has become of these places ? Never really need the doctor but removing a whole household over 100m is ridiculous if you ask me
GP surgery review: fieldhead-surgery
Title: Useless
Rating: 1 out of 5
Visited: October 2023
Once again tried (and failed) to make an appointment, first and only person there but only one emergency slot remaining, how? Not really an emergency, however told that all other appointments are booked into the following month and that I should go to A&E, which is disgraceful, that should be for emergencies only. Once upon a time it was a good Practice. Now 0 out of 5.
GP surgery review: fieldhead-surgery
Title: Superb Practice
Rating: 5 out of 5
Visited: October 2023
We have been with this superb practice for some 20+ years. The professionalism, dedication and kindness of staff throughout the practice have been supportive and consistent. Thankyou all
GP surgery review: fieldhead-surgery
Title: A very satisfactory service
Rating: 5 out of 5
Visited: October 2023
I contacted the surgery by phone, and was placed in a queue of callers, and then I was informed that once it was my turn the reception would contact me, which they did. I was given the option of a phone appointment and a doctor would contact me at some point. Within an hour I was contacted by a doctor and after explaining my symptoms I was told that a prescription for some antibiotics would be sent to the pharmacy of my choice. I picked the prescription up in the afternoon. So my experience was that the staff were very efficient and I was dealt with quickly, therefore it was a satisfactory service.
GP surgery review: fieldhead-surgery
Title: Brilliant practice with such kind staff
Rating: 5 out of 5
Visited: September 2023
I just wanted to say how brilliant this surgery is. I have been with them 2 years and every member of staff from the  receptionist, nurses and doctors have been really kind, caring and helpful. They always make me feel valued and listened to and go out of their way to make me feel comfortable. Thank you to everyone at Fieldhead Surgery!
GP surgery review: fieldhead-surgery
Title: Time contraints
Rating: 3 out of 5
Visited: August 2023
Twice now during an appointment I have been told either 1. You only have 10 minutes after I mentioned I had a list after waiting a month for an appointment. 2. Have not time to discuss your results as I have a patient waiting. When you wait 2 weeks sometimes to see a doctor you don't need to be so rushed. I am aware that the doctors nurses other staff have a backlog. But this back log increases when you go away with ailments for another 2 weeks they are unable to address. The NHS and our Dr's I know do their level best. Just beware how you come across. Too busy for you now is very bad for sick people. We are all suffering in different ways. Depression is growing. I wonder why? To feel insignificant is very depressing.
GP surgery review: fieldhead-surgery
Title: Shocking service
Rating: 1 out of 5
Visited: March 2023
I called first thing Friday morning and was given an appt for a tel call at 4.50. The call hadn't happened by 5 40 so I called to chase it up. Only to be told nothing had been booked. I stated I am a type 1 diabetic with several health complications and needed to speak to somebody thst fay. The receptionist said I needed to ring 111 despite the surgery still being open. I asked why u should do that when it was their mistake the receptionist was very rude snd very unhelpful. I explained that I couldn't attend an appt at the other side of leedd due to my 3 Yr old having scarlet fever to be told well you'd need to ho out for a prescription wouldn't you. She spoke to a gp who apparently said I needed to call 111 again I reminded them it qas their error to then be told well nobody has been in your record so you can't have called the surgery! I even read the call log details and the conversation we had. Adamant they weren't doing anything about it and told me to ring 111 again. Asked to speak to the manager to which the receptionist told me she was away from her desk and she finished in 5 mins so wouldn't be possible! There are a few lovely doctors there but shame about the reception team. Will be looking to move ASAP. Would not recommend
GP surgery review: fieldhead-surgery
Title: Sadness
Rating: 1 out of 5
Visited: March 2022
It causes me great sadness to witness what once was a brilliant GP practice fail so miserably on so many issues. Some problems date back to pre covid times but things have deteriorated at a rate of knots. Untrained triage, unanswered phones undelivered prescriptions uncaring attitude unable to have face to face appointments without jumping through several hoops, the list goes on. As an NHS nurse this really does frustrate and sadden me. Fieldhead do not offer patient cantered care and have taken on far more than they can cope with. This is not the NHS I believe in.
GP surgery review: fieldhead-surgery
Title: Lacking in people skills
Rating: 1 out of 5
Visited: February 2022
No matter whether it was the receptionists doctor or nurse practitioner with exception of the nurse , rude can’t be bothered and lacking in empathy , a feeling like you too much trouble , been told after a 5 minute appointment you are keeping them and they have other patience to see even after the Dr was 40 minutes late to surgery, no follow up or investigation without having to push them
GP surgery review: fieldhead-surgery
Title: Needs closing ...
Rating: 1 out of 5
Visited: January 2022
This practice is a disgrace ... 4 times this week i have rung up every call taking up to 40 mins and 2 were never answered ??? .... you never get to see a clinician ... i posted my prescription 1 week ago and still not available at the pharmacy ??? ...there excuse being shortage of staff ??? Cant really be true as we are not allowed on the premises due to covid plus they dont answer there phones ?? So what are they doing to make them so overwhelmed !!! ... the practice  manager needs to get a grip and sort this place out or close it .... Disgraceful
GP surgery review: lockwood-surgery
Title: Unprofessional approach
Rating: 1 out of 5
Visited: November 2023
I want to leave this comment on my poor experience with Lockwood surgery. I made an appointment for my daughter who been suffering with blocked nose for nearly 4 months. The receptionist was absolutely rude and unprofessional and put phone down by saying to me: “ I will not be repeating myself again” while I was trying to explain how difficult for me to take time off work and if they can arrange a suitable time for new appointment after 4 pm to be able to attend an appointment together with my daughter. However, I had no option as to send my daughter by herself independently to see the doctor.
In addition , I want to mention that nurse practitioner who was on duty that day ( 14/11/23) prescribed for my daughter an anti allergy medication to cure bad cough and blocked nose which continues for 4 months.
Instead of doing a full assessment and examination of sinuses and throat. 
On top of that the nurse practitioner had no eye contact with the my daughter, reluctantly avoided the person centred care approach with my daughter.
In overall, the experience was awful and my daughter is still struggling day after day and not able to sleep well as she can’t breathe properly. 
I really want someone to take some action and provide a good training for nurses practitioners and receptionist on how effectively communicate with patients.
Provide best treatment for patients in right time and right place!
GP surgery review: lockwood-surgery
Title: Bad experience
Rating: 1 out of 5
Visited: November 2023
Dissatisfaction 

This is my second review on how unprofessional and unhelpful this surgery ( Lockwood Surgery).
My daughter is still struggling with blocked nose and difficulty breathing through nose but still they not doing anything about it!
I want someone to take some action and help my daughter.
Doctors!
Do some reading!
Stop prescribing wrong treatments!
You need to get some training on how provide the right treatment instead of prescribing wrong medication!
GP surgery review: lockwood-surgery
Title: Outstanding Service
Rating: 5 out of 5
Visited: June 2023
I have recently joined this surgery and I have had more input and telephone calls from GP for long term conditions, fast tracked and a phone call the day after.
GP surgery review: lockwood-surgery
Title: Not the same
Rating: 3 out of 5
Visited: May 2023
I used to love this surgery and would recommend it to anyone.  Not anymore unfortunately - since the great doctors have retired/left the surgery is not the same.  I have spoke to so many different doctors and have to go through my whole history of my problem again and again.  There is no warm friendliness and they can't get you out of the door fast enough whereas the doctors who have retired/left were so welcoming and had a lot of time to listen to you and not cut you short when talking.
The receptionist are all different and one in particular can be so abrupt and blunt that she is obviously in the wrong job!
Such a shame