janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: wish-park-surgery
Title: Good Medical Treatment
Rating: 4 out of 5
Visited: June 2022
I feel I must counteract some of these Wish Park reviews.
I have had more than satisfactory experiences and especially efficient "email" comms.
As a long standing patient I do realise it can be difficult to arrange appointments by phone. 
However, as mentioned already, the E consult facility is very good in my circumstances.
GP surgery review: wish-park-surgery
Title: A Caring Practice
Rating: 5 out of 5
Visited: May 2022
My adult son who has learning difficulties needed a blood test. On the morning of his test he was still unwell with a severe sore throat & had been for over a week. I asked if it was possible for him to see a GP at the same visit as he finds attending for appointments very hard. The practice were wonderful he was seen by a GP straight after his blood test & treatment was prescribed.
In addition the Practice Pharmacist has been helpful with his medicine as due to dyspraxia he cannot swallow tablets & has arranged for him to have medicine in liquid form.
So far I have found Wish Park Surgery a caring practice.
GP surgery review: wish-park-surgery
Title: Terrible
Rating: 1 out of 5
Visited: March 2022
This really has got to be worst surgery. Reception team need training & more understanding to people who are carers. It’s not easy caring for people & trying to work & get them the relevant medical help. But as a surgery it makes it 10 times harder. Please think twice if your a caring for someone before registering here.
GP surgery review: batheaston-medical-centre
Title: Wonderful practice
Rating: 5 out of 5
Visited: May 2022
As always, I’ve had fantastic service from my GP surgery today. They always show care, compassion and deal with any issues efficiently and thoroughly. I cannot thank them enough, from the reception team through to the doctors and nurses. You are very much appreciated !
GP surgery review: fairfield-park-health-centre
Title: Overall great service
Rating: 5 out of 5
Visited: December 2022
Over the past 12 months or so I have had contact with a wide range of people at the practice: receptionists; nurses; GPs and practice pharmacists. They have been unfailingly polite and very helpful. I have been referred to a few things at the hospital and any delays have been due to the hospital, not the practice.
i have absolutely no complaints about the help I have received. Crowded waitings rooms might point at others not having similar experiences, but when I speak to friends and family (in other health areas) whose practices don't have walk-in sessions at all and don't even take blood tests, resulting in a 25 mile return journey to the nearest hospital, I count myself very lucky to be registered here.
Thank you to everyone involved.
GP surgery review: fairfield-park-health-centre
Title: Lovely receptionist
Rating: 4 out of 5
Visited: November 2022
I visited on 15.11.22 at 9.30am.  The surgery was exceptionally busy with a long queue to check in and impatient people complaining about the long wait for walk in and wait.  The receptionist was a reassuring presence, unfailingly calm, friendly, helpful and polite in the face of a lot of tetchy customers. I would like her to know that her patience and empathy were much appreciated.
GP surgery review: fairfield-park-health-centre
Title: Great work
Rating: 5 out of 5
Visited: October 2022
I have always found Fairfield surgery to be professional and accommodating from previous meetings with GPs. On this occasion my call was quickly triaged by reception and I had a speedy same day response from the GP. I was booked in to see them the following morning where I had a very reassuring appointment - the GP was professional, efficient and effective. Overall, a great job running the surgery despite challenging times - keep up the good work!
GP surgery review: fairfield-park-health-centre
Title: Super-quick response
Rating: 5 out of 5
Visited: September 2022
I just called the surgery to get an urgent appointment. The new phone call back system meant I didn't hold for ages. I really friendly member of staff called me back. Then it seemed within minutes I was called by a GP who gave me a face-to-face appointment this morning. Thank you so much!
GP surgery review: fairfield-park-health-centre
Title: Always good and attentive doctors.
Rating: 5 out of 5
Visited: September 2022
Great to see the surgery getting back to normal after lockdown. The only problem with the surgery is the poor telephone system in trying to get an appointment. The system was acceptable, whereby you were told your position in the queue, then it changed to a ring back system. Now there is nothing but an awful music with no response, twice I have had to visit the reception at the Centre to make appointments and I will have today.
May I suggest a patients group be set up as there was in the past.
GP surgery review: fairfield-park-health-centre
Title: Very rude reception staff
Rating: 1 out of 5
Visited: September 2022
After being in the phone for 20 mins waiting to be answered, I asked to book an appointment which I was told I could not because they are only booking 4 weeks at a time, when I asked when I could book, I was met with a ‘huff’ and then was hung up on. So rude, an unpleasant experience, I am now trying to change practice. This is not an isolated incident.
GP surgery review: fairfield-park-health-centre
Title: Very responsive team
Rating: 5 out of 5
Visited: August 2022
Despite the press coverage of GP's not being accessible, the team at Fairfield Park have gone above and beyond to help me and my family. They always call when they say they will, it is simple to book an appointment and the walk in clinic is open if you need to see someone that day. They have worked hard to get back to pre-covid working conditions for the benefit of their patients. I feel privileged to have them as my GP. Thank you all.
GP surgery review: fairfield-park-health-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: August 2022
I saw a Dr this morning in less than an hour from phoning to make an appointment. Admittedly I live close by but I think this sort of service deserves 5 Star. I have been at the surgery for quite a few years now and have always found everyone kind and helpful even if things go awry in the system which is not very often. Thank you so much everyone at the surgery for all your help.
GP surgery review: fairfield-park-health-centre
Title: Wait times when calling the surgery
Rating: 2 out of 5
Visited: July 2022
When calling the surgery please be prepared for a wait of anything up to 30 or 40 minutes, no matter what time you call. When you do get an answer please also be prepared to spend more time discussing your case with the receptionist than you will with the doctor if they eventually allow you to have an appointment. Once you do get an appointment the care and professionalism of all the medical staff is faultless. Sorting out the problems of getting the phone answered surely cannot be on the wit of man!
GP surgery review: fairfield-park-health-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: June 2022
I called the surgery first thing in the morning, fully expecting a long wait on the phone.  My call was answered within a couple of minutes and a telephone appointment was arranged for that morning.  The GP called me within half an hour and I was booked in for face-to-face appointment an hour later.  

Other family members have had similarly positive experiences in recent weeks.
GP surgery review: widcombe-surgery
Title: Wonderful medical practice run by people who really care!
Rating: 5 out of 5
Visited: January 2024
I registered with this practice around a year ago, and everyone I’ve met at the surgery so far, from the reception staff, to the nursing staff, as well as several of the GPs who I’ve met with, have all, quite honestly, been wonderful! 

Compared to some previous surgeries I’ve used in the past (when I’ve lived in other cities) this truly seems to be a surgery in a whole other league! 

The staff are friendly, personable, and most importantly, they genuinely seem to care and want to do their utmost to help you! 

The staff also seem to work really well together as a united team, and they seem to care about supporting one another. This means that there is always a nice convivial atmosphere in the surgery too which is very reassuring. 

I have several long-term health conditions myself, and quite complex medical needs which take quite a lot of management. Nevertheless, I’ve never felt rushed, or dismissed, and I’ve always felt understood, supported, and reassured that the staff are doing their very best to try to help.

At times, I’ve been completely astounded by the amount of time the doctors have given me! They seem to go the extra mile, and they have been happy to explain things fully where needed. They make follow up calls, and write very helpful and supportive evidence letters where needed too, and they are exceptionally good communicators in my opinion. 

I genuinely feel that the staff at this surgery go above and beyond the call of duty, and I wouldn’t hesitate to recommend them, especially to anyone who has a chronic condition, a disability or some complex health needs which require particularly careful management from a team of sensitive and compassionate staff. 

The team at Widcombe Surgery are a credit to the NHS! Thanks gang!
GP surgery review: widcombe-surgery
Title: Outstanding Patient Journey
Rating: 5 out of 5
Visited: December 2023
I have been registered with this Practice for 13 years and have currently had some medical health issues that can cause erratically occurring panic attacks. The reception team have been exceptionally efficient, kind and confidence inspiring; supporting me and liaising with my doctor, who always goes the extra mile to address and reassure me regarding my symptoms.  I really appreciate the quality of staff in this friendly local Practice.  Thank you so much.
GP surgery review: widcombe-surgery
Title: Excellent doctor
Rating: 4 out of 5
Visited: October 2023
I was very impressed by the partner doctor who saw me regarding my “tiredness”. She was very thorough and kind in her assessment. Due to nurse shortages she took my blood, and although this took some time (perhaps the practice could consider longer appointments for the nursing staff for phlebotomy!?) and discussed my case holistically and she did not rush.
I was very pleased with the care I received
GP surgery review: widcombe-surgery
Title: Outstanding service
Rating: 5 out of 5
Visited: August 2023
Triaged to the appropriate clinician by the wonderful receptionist I am super pleased to have experienced first hand cheerfulness, efficiency and a voice who spoke volumes as to how passionate they are to provide a seemless service. Generally the receptionist is the initial forefront of any GP practice to help and support you through your enquiries and I feel that I have already been treated as an individual with respect and understanding.
GP surgery review: widcombe-surgery
Title: Kind and Caring
Rating: 5 out of 5
Visited: August 2023
Due to a recent illness I have attended the practice on a few occasions over the last few weeks. I have to say that all the staff that I have spoken to either on the phone, at reception or in my appointments have been so kind and caring. People are often quick to complain in this day and age especially about the NHS but based on my experience, I would recommend Widcombe Surgery to anyone. I feel very fortunate to be have been looked after by such a wonderful group of people. Thank you for everything that you do.
GP surgery review: widcombe-surgery
Title: An extremely well run practice
Rating: 5 out of 5
Visited: January 2023
I cannot praise the staff at Widcombe Surgery enough. All the members of staff I have spoken to or been treated by are professional, helpful and always have time to discuss all the issues raised. Thanks to the whole team.
GP surgery review: widcombe-surgery
Title: The best practice in Bath
Rating: 5 out of 5
Visited: December 2022
I recently made an appointment at Widcombe surgery because I felt very lethargic and my blood pressure was high, and the service I got was wonderful! The doctor who saw to me didn’t have any space left available and only worked a few days a week in the Surgery but she kindly saw me right at the end of her shift. Not only was she empathetic and kind, she was extremely helpful at explaining my blood results and helped me understand that I have Hypothyroidism. As someone who suffers with Anxiety she answered all of my questions without hesitation, she didn’t hide anything from me but she somehow made the experience less scary and definitely put my mind at ease. Not only did I feel like I got one hundred percent of her time and attention, she quickly got me the medication I required and made sure I left the Sugery happy with an understanding of what would come next. I came to write a review about the doctor but I can’t miss out the rest of the staff who were lovely too. The receptionist greeted me with a huge smile like she was happy to see me and the nurses who I have seen in the past have always been kind. I will be recommending Widcombe Surgery to anyone who asks!! Lovely atmosphere, kind and happy staff and very helpful…they help make the NHS look great!
GP surgery review: widcombe-surgery
Title: Received both flu and covid vaccine
Rating: 5 out of 5
Visited: November 2022
Cannot fault the slick experience of receiving both my flu and covid vaccinations. No queue, walked straight in, vaccines received and out again. I was even able to park right outside.

Well done to Widcombe Surgery, I was dreading finding a parking space and queuing for ages, it was such a relief!
GP surgery review: widcombe-surgery
Title: Speedy, efficient, friendly service
Rating: 5 out of 5
Visited: November 2022
I have had two very positive experiences recently - one where I contacted my GP, had a physio appointment two days later and medication prescribed the same day.  All done in a very helpful, friendly manner. Then I had a query about a further appointment, received a reply to an email the same day and had a text the next day from another member of the practice with the information I needed.  Everyone I have encountered there is helpful, friendly and efficient. They seem to really care about their patients.  I always recommend the practice to my friends and contacts who have had less happy experiences elsewhere.
GP surgery review: widcombe-surgery
Title: Great team and practice - thanks
Rating: 5 out of 5
Visited: October 2022
The whole team are clearly working hard to provide the best they can locally.
Having recently moved and transferred to Widcombe Surgery recently, interactions I've had across the team are far better than I've experienced elsewhere, from the reception team who conduct themselves with great integrity (and fit me in when there wasn't room when I had an emergency), to the clinicians who despite the time pressures put on GP surgery staff, performed a calm and complete medical support.   
Thanks to you All. I can see you dealing with frustrated and difficult patients, but you are definitely the best organised and best delivering team I have heard of, and I am very lucky and grateful.
Thank you
GP surgery review: bradford-on-avon-and-melksham-health
Title: Unexpectedly swift and very good service
Rating: 4 out of 5
Visited: August 2023
Only 5th in the queue when i phoned, helpful and polite  receptionist who said a gp would phone later in the day, which they did. This resulted in a Face to Face appointment the same day with a thorough assessment of my needs and referral for further tests which are ongoing. Doctor who referred me phoned me with test results when they arrived and explained next steps. Can't fault the experience I had on this occasion.
GP surgery review: bradford-on-avon-and-melksham-health
Title: Fast service
Rating: 4 out of 5
Visited: July 2023
I rang in the morning and was told a doctor would ring after 2pm. Not long after 2pm I had a call and by 3:30pm I was in a face to face appointment. I was put at ease and was listened to.
GP surgery review: bradford-on-avon-and-melksham-health
Title: Care Plan for aged parent
Rating: 5 out of 5
Visited: July 2023
Staff from reception, nurses, paramedics GP have all bent over backwards to help with care plan for my 87 yr old mum. None are disrespectful even though she has been cantacourous in the past and suffering now with dementia
GP surgery review: bradford-on-avon-and-melksham-health
Title: Still not answering the phone
Rating: 2 out of 5
Visited: June 2023
The doctors might be good but it is impossible to get anyone to answer the phone. Can someone in the Surgery take this shortcoming seriously. It has been going on for at least 5 years
GP surgery review: bradford-on-avon-and-melksham-health
Title: Waiting time for calls to be answered
Rating: 5 out of 5
Visited: April 2023
On many occasions I have been waiting for my call to be answered upto 41 minutes, if I need to have the GP call me back it's roughly another day gone. Receptionists are very understanding  apologetic , and caring.
GP surgery review: bradford-on-avon-and-melksham-health
Title: Telephones rarely answered in under an hour
Rating: 1 out of 5
Visited: March 2023
I have had to phone a number of times over the last month.  Usually because I am assured someone will call back about an appointment they are due to arrange for me, but then they never do.  When I phone the surgery, I am waiting over an hour for the call to be answered.  The wait of over an hour has happened 3 times now in the last month.  Reading other reviews online, it seems I am far from alone with this issue.
GP surgery review: bradford-on-avon-and-melksham-health
Title: 5-Star Medical Care and Support - Outstanding.
Rating: 5 out of 5
Visited: December 2022
The care my husband and I receive from the health centre is second to none.  We have both needed considerable support from the doctors for some time and it is always there - without fail.  We have always received a call back from a doctor the same day when the issue has been urgent, and GPs have always made time to see us if necessary.  

Additionally, the support available at the Health Centre from the Well-being Team, including the mental health nurse and social prescriber, has literally been a 'life saver' for me.  I was unaware until recently that this service even existed.

Both my husband and I have received telephone calls from G Ps and support staff far later in the day than we would have expected, for which we were very grateful.

Everyone at the practice, from the reception staff - to the G Ps, nurses and other support staff are extremely helpful, kind and supportive.  The end result being, we feel incredibly well-looked after by a professional and dedicated team of professionals.

The difficulty in getting through on the telephone applies at most G P surgeries.  This is not a particular failing of Bradford on Avon & Melksham Health Partnership.  It is a sign of a practice which is in demand by many.  In my view, it pays to be a 'patient patient' and wait in the queue, when you will be answered courteously.  (We can only speak from personal experience).

We feel we are extremely lucky to have access to such wonderful healthcare locally.  We have expressed our appreciation directly to Bradford On Avon & Melksham Health Partnership, whilst preferring to remain anonymous on this public site.

Long may the 5 star service continue!
GP surgery review: bradford-on-avon-and-melksham-health
Title: Telephone Response
Rating: 2 out of 5
Visited: November 2022
Was asked to call the surgery back, therefore assume of some importance. Called switchboard at 13.30 "I was second in the queue, my call is important" 14.05 still no response, music and a few "Your call is Important to us". Well, that's 32 minutes I won't get back. In an automated world rather than play "music" why not programme the system after a set time to ask patients (and we are patients) to call back at a time or leave a number.  Really really poor.
GP surgery review: bradford-on-avon-and-melksham-health
Title: Excellent help and assistance
Rating: 5 out of 5
Visited: November 2022
I have needed to contact and/or attend the surgery a number of times over the last weeks.  The medical support I have received has been outstanding.  This has been further helped by the positive and cheerful demeanor of all the staff I have met consisting of administrative staff, nurses and doctors.  This is of particular note considering the pressures they are all experiencing and, what I perceive to be, absence of help and support for them from our Government.
GP surgery review: bradford-on-avon-and-melksham-health
Title: Health centre
Rating: 3 out of 5
Visited: October 2022
I had a blood test back in October, the nurse said they will ring when results are back surprise surprise still waiting after two and a half weeks later,
Utter shambles.
GP surgery review: giffords-primary-care-ctr
Title: Excellent service from GP Practice and Melksham Pharmacy
Rating: 5 out of 5
Visited: November 2023
I phoned Giffords Surgery for an appointment at 2pm today - the doctor phoned me back at 2.42pm and I collected a prescription from Melksham Pharmacy half-an-hour later!
GP surgery review: giffords-primary-care-ctr
Title: What a joke
Rating: 1 out of 5
Visited: November 2023
We arrived for our 6 weeks checkup for our daughter. My wife got a text in the morning saying appointment at 2:45. We show up at 2:40 and it looks like the appointment for my daughter was at 2:30, so the doctor decided not to see us and reschedule. I took time off from work for this appointment, I am appalled by the lack of empathy shown. Why would you schedule a baby before the mother, send the mother the appointment time by text but not the baby and just flag her for a no show?
GP surgery review: giffords-primary-care-ctr
Title: Appointment Booking Extremely Difficult
Rating: 2 out of 5
Visited: August 2023
Rang for appointment took several calls taking 1.5 hours to eventually get through, to be told no further appointment available that day. Rang next morning (12 attempts and counting) but just getting engaged tone. Very poor.
GP surgery review: giffords-primary-care-ctr
Title: Calling the Giffords
Rating: 3 out of 5
Visited: June 2023
Called the Giffords today, Tuesday mid afternoon, to book an appointment to see a nurse. Was informed I was caller number ten on the waiting list. This was at 15.24. Got through to make my app at 15.52. my call last a little over 60 seconds. So Giffords, how would you rate your performance out of ten?
GP surgery review: giffords-primary-care-ctr
Title: Dissatisfied
Rating: 2 out of 5
Visited: April 2023
I’ve been registered at Giffords Surgery for nearly 9 years. If you don’t need regular appointments and generally healthy, no concerns. It’s when you have long term health conditions where you need more support- you aren’t listened to and spoken to with no respect or care!
GP surgery review: giffords-primary-care-ctr
Title: Quick response
Rating: 5 out of 5
Visited: February 2023
I used the on line system amd was not expecting to hear back today but received a call from a doctor within hours. Thanks
GP surgery review: giffords-primary-care-ctr
Title: Exceptional Service
Rating: 5 out of 5
Visited: September 2022
as a family we have had the experience of a few surgeries in the areas we have lived previously, but we feel that Giffords Surgery offers exceptional service. They are pro active and always aim to make appointments in a quick and efficient manner. The NHS often gets bad press but as a community having the support of this surgery is a real bonus and would like to express our thanks to all the team there and what they do, congratulations
GP surgery review: giffords-primary-care-ctr
Title: Excellent Service
Rating: 5 out of 5
Visited: September 2022
Phoned 10am, spoke to health professional who confirmed a Doctor would call me 11:30am. Received the call and an appointment was made to see the Doctor that afternoon at 4:30pm. Couldn't have received a more prompt and professional service. Great NHS, Well done Giffords Partnership.