janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: welbeck-surgery
Title: No Covid Test = No Consultation (In some cases)
Rating: 1 out of 5
Visited: December 2022
I have phoned the surgery and requested same day appointment due to the Upper Respiratory Tract infection. Immediately, I was surprised when receptionist asked me 'If this is urgent?' What kind of person ask this kind of questions? If It was not urgent I would not called ... 23 times in 10 minutes. 

Anyway, I have explained to the lady that I had similar issues before and I always  always had prescribed antibiotic. Also, I have mentioned that something is different and I am truly worried. 

I was told that without need negative covid test I will not be seen. Wait ... what? Following her logic ... positive result would equal with no consultation. 

Anyway, I have said sure and put the phone down. Knowing that probably in 30 minutes the same lady would tell me that there is no available place today I have decided to go ahead and book private appointment. Two hours late and £100 poorer I have been diagnosed with Acute sinus, throat and larynx infection with first stages of bronchiolitis. 

I am generally empathetic to NHS and rarely had any serious issue with them but this one potentially could put my life in danger. Later on I was thinking what if instead of me someone more vulnerable was on the phone ...

On your answer machine you are working very hard and I am sure you do. However, you also must realise that you have extra duty of care, however, with ambulance strikes on the horizon this ship has already sunk.
GP surgery review: welbeck-surgery
Title: Lovely
Rating: 5 out of 5
Visited: November 2022
Small and great practice with lovely stuff. While it might be hard to get appointment of us hard to blame the practice. However, I do noticed that the practice accepts new patients and with the already overwhelmed staff this might not be the best option. Yet, once again I am sure these kind of decision come from other places.
GP surgery review: welbeck-surgery
Title: Lovely reception team
Rating: 5 out of 5
Visited: November 2022
I have had a few really good experiences with the reception team. They have given a really personal service that has made a big difference to my care.
GP surgery review: welbeck-surgery
Title: Friendly staff, try their best in difficult circumstances
Rating: 4 out of 5
Visited: July 2022
Even prior to covid general practice was struggling with underfunding. Now it is harder than ever for them. We as a family really appreciated the appointment our son had this week. We rarely call so when we do it is for a reason and we had a face to face appointment within an hour of our phone call. My parents took my son for me and said the GP was wonderful. Thank you for all your hard work in these ever so trying times. Keep going. You’re appreciated
GP surgery review: welbeck-surgery
Title: Great service
Rating: 5 out of 5
Visited: June 2022
I've recently switched to Welbeck after I moved house. I will admit I was nervous as my previous GP surgery were also wonderful, but so far i've been very impressed and reassured. Maybe this is pure luck, however I have no struggled to get an appointment or get in touch with the surgery. They have kept me informed of test results and are pleasant to deal with.
GP surgery review: welbeck-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: April 2022
Refused to see our 3 year old and we had to resort to calling 111 who then arranged the appointment on our behalf. When I arrived I was asked to wear a mask (fair enough), but when I explained that I am exempt I was asked why I cannot wear a mask by the receptionist (the first time this has ever happened in any setting including visits to the hospital and dentist). The GP then came out insisting that I wear a mask, despite knowing I was exempt, otherwise they would not see my child. When I explained I could not, and I would have someone else come to the surgery to take my child in to be seen, the GP slammed the door so loud it made my child jump. Absolutely shocking and extremely unprofessional.
GP surgery review: leen-view-surgery
Title: General
Rating: 1 out of 5
Visited: December 2023
Never acknowledged when waiting to get booked in. Standing whilst two person have a collective conversation in front of you so you can here the details yet they don’t acknowledge you. Very rude and no confidentiality.
No politeness. Not the first time either.
GP surgery review: leen-view-surgery
Title: Superb Service
Rating: 5 out of 5
Visited: June 2023
The service here is nothing short of outstanding. Yes, waiting to get through on the phone can be frustrating but it’s how all surgeries are now. I’ve had a couple of health problems since having my children. I felt embarrassed about them but I’ve been treated with nothing but dignity and respect with this surgery. They’ve been so kind over the phone and always accommodated my requests. There has even been a time I was really desperate for help, I couldn’t get through so I emailed. It isn’t the usual way to get an appointment but the lady knew I needed help urgently so she called me straight away. I will be forever grateful, she didn’t know how she saved me that day. I had a negative view of the surgery when I first joined but actually, they’re all really lovely and do want to help. That includes the doctors.
GP surgery review: leen-view-surgery
Title: A little sympathy would go a long way
Rating: 1 out of 5
Visited: December 2022
Let me start off by saying i wholeheartedly understand the pressures the healthcare systems are under, and therefore i would not be contacting a practice if i did not have a genuine health concern. I have never complained about a service before, however the treatment i received today has disappointed and upset me which has prompted me to write this review. 
I already suffer with anxiety and would not be making a call if i could have avoided it at any cost. Alas, due to my symptoms i have contacted the surgery today as i have a developing health situation that i cannot seem to get under control myself. When the phone was answered i was using my best manners, explained i needed to see a GP. I was asked about my symptoms, here is where my issue arises ; 
What I wanted to explain ; i am having some health issues that i cannot seem to get under control with over the counter medicine and the symptoms appear to be developing and spreading to other areas of my body.

Well.....i only got through the first sentence before the receptionist decided to cut me off and offer me a phone appointment. I was taken aback and attempted to go through my issues again, but to no avail as was cut off again, the receptionist stating "so just a sore throat then" i tried saying "well yes but also..." But before i could finish i was cut off again and informed i can have a phone appointment as the surgery is very busy. I have agreed to the phone appointment as i was stunned by the tone i was spoken to with. I do not expect to be treated like royalty but a little bit of compassion and basic manners would go a long way. 

Again, i do appreciate the difficulties health sector is facing. I would not be contacting the surgery if i really did not need help or if i could have possibly dealt with the issues myself. I just wish i was fully listened to so i could have explained the reason for needing an appointment, and not made to feel silly for attempting to access healthcare.
GP surgery review: leen-view-surgery
Title: Fabulous Practice
Rating: 5 out of 5
Visited: December 2022
The Doctors and Nurses working at Leen View have cared for my very elderly parents for over six years. When my father died they went over and above to continue looking after him (although out of the surgery area once Dad moved to a nursing home for his final two weeks of life). 
My Mum has always had excellent care and the surgery have worked with the family to prevent her going into hospital - especially in the past few days before Christmas. I cannot rate the approach, care and liaison with our family enough. The reception staff are equally professional and most helpful.
GP surgery review: leen-view-surgery
Title: Not accessible phone etc
Rating: 1 out of 5
Visited: November 2022
Apparently i fall under this practice now Riverlyn has been taken over so its Leen views management thats responsible of not being able to contact anyone at either practice in regards to even talking to someone. And repeat prescriptions not done over phone. Automated message.
GP surgery review: leen-view-surgery
Title: Phone lines
Rating: 2 out of 5
Visited: July 2022
Once you get an appointment with this gp surgery the doctors are great. Its getting the appointment that is the problem. The phone lines can never be connected. The phone lines say call cannot be taken until the afternoon most days and then once it finally rings there is never anything available, even if you have constantly tried to ring since the morning and the calls only just start to get connected. Im sure we all understand COVID has had an impact etc but there is absolutely no excuse for the phone lines to never be connected. This is why so many people end up wasting a&e’s time because tou physically cannot even talk to anyone at the practice!
GP surgery review: parkside-medical-centre
Title: booking appointments
Rating: 1 out of 5
Visited: December 2023
so trying to get an appointment is a joke. Called 8am on the dot, took ages to get in the que. Waited 20 minutes then when answered was told no appointments. Then told they can pass me to another surgery who will give me an appointment for a call back the next day. Others don't have time to sit on the phone for ages like I can how are they supposed to get an appointment. This happens every time I call for an appointment.
GP surgery review: parkside-medical-centre
Title: Excellent care and support
Rating: 5 out of 5
Visited: April 2022
I have always been extremely satisfied with the care I've received from the Parkside Practice, especially considering the pressures that practices have recently been under. My recent experience was a telephone appointment with the Advanced Nurse Practitioner for a required medication review. Booking the appointment was straightforward and the phone call answered any queries or concerns that I had.

As always, he went out of his way to treat me like a person rather than just a patient and he was so easy to talk to, extremely reassuring and thorough in arranging follow-up blood tests. Not only does he offer detailed, trusted advice but, if asked, he will also give a personal opinion, which I find particularly beneficial in a clinician. I feel my health is in very good hands at this practice.
GP surgery review: rise-park-surgery
Title: Impossible to get a medical review by any means
Rating: 1 out of 5
Visited: July 2023
Unable to get through by phone, ever. Went in person to the surgery, it was empty but I was told they were at capacity  and no appointments of any sort available. I was told to attend urgent care or they'd send an online form. Opted for the form, when it arrived I could not complete the request as the form was also closed to new referrals until Monday! What a waste of time, no wonder A&E etc.. are so busy and massively over capacity. So off to urgent care now.
GP surgery review: rise-park-surgery
Title: Efficient service
Rating: 5 out of 5
Visited: May 2023
Despite the negative press regarding GP services I was pleasantly surprised with the service I have received recently. I used the triage facility for the first time and found it to be very straight forward to complete and submit. I got a prompt response and satisfactory follow up action. The staff at the surgery were all very polite and efficient and I am happy with the support I received.
GP surgery review: rise-park-surgery
Title: Thank you!
Rating: 5 out of 5
Visited: May 2023
Used the new Accurx system to ask for an appointment this morning, had a reply within a couple of hours with an appointment for today.
Attended, waited no more than 15 minutes and was consulted by Dr Aftab who listened and actioned accordingly.
Thank you, times are very tough at the moment in GP land and todays experience was definitely very positive for me.
GP surgery review: rise-park-surgery
Title: Best doctors Iv ever had
Rating: 5 out of 5
Visited: May 2023
My 1 year old daughter became very seriously ill and was strugeling to breathe.The doctors and nurse and reception went above and beyond to help her while we waited for a ambulance. Im so grateful for this practise. Their reaction was fantastic.I went for a follow up 2 days later and the doctor listened to my concerns and checked over my daughter to put our mind at rest. Thank you so much from the bottom of my heart.
GP surgery review: rise-park-surgery
Title: Efficient and effective online booking
Rating: 5 out of 5
Visited: February 2023
I contacted the surgery late last week with a family health concern, the lady was compassionate and incredibly helpful. I was then sent the link to request an appointment online and within 24hrs I received a reply from the GP and have subsequently been contacted by the surgery and an appointment has been made for me. Rise Park is a busy surgery but the online form was easy to complete and I received a response a lot quicker than I'd anticipated. I'd highly recommend using the online platform, it worked far better for me as I work and am unable to call first thing and wait my turn on hold. Thank you Rise Park surgery for an effective and efficient online service.
GP surgery review: rise-park-surgery
Title: Awful
Rating: 1 out of 5
Visited: February 2023
called the surgery for an appointment, iwas told there were none, the receptionist told me to call 111, which I did, they referred me back to my doctor, again i was told there were no appointments. and the surgery closes at 6pm, the receptionist then read the notes from 111, and said a doctor would call. the doctor sent a perscription. I still ohave the same medical problem, called the surgery again at 8am -i was 15 in the queue, waited well over an hour to get through to reception to be told there were no appointments the website states 7 doctors Iwas 15th in the queue how can this be, again ask to call 111 and was sent a link to try again the next day to get an appointment. clicked on the link to see there is staff training. just terrible, terrible service disgusting,
GP surgery review: rise-park-surgery
Title: New appointment system
Rating: 5 out of 5
Visited: February 2023
I was sent a link about a new way of booking appointments, and advised to use it after 8.00am the next day. I used the link for the first time to book an appointment for my mum. I found it easy and straight forward, I particularly liked that you can attach photos ( I didn’t on this occasion but that’s helpful to know) I also liked that it asked what would you like to happen which gives patients a voice and some empowerment in resolving their health issues. 
It allows you to explain the reason for contacting the surgery. The most useful part of this new system is you don’t to need to spend time waiting on a phone, often for up to as long as an hour.
GP surgery review: rise-park-surgery
Title: Efficient Practice
Rating: 5 out of 5
Visited: February 2023
Since  the surgery has been using the online system I have found the response brilliant and I feel confident that the surgery will get back to me as soon as possible, normally the same day or the very next day. I have used the online system now several times and find it both convenient and easy to use.
GP surgery review: rise-park-surgery
Title: Amazing new service
Rating: 5 out of 5
Visited: January 2023
Used the practice new online service this morning. Onto the page at just after 8am filled out the easy questionnaire and attached photos with ease, I had to do this twice over for both my children but was so simple and easy to do. Got immediate text message acknowledgement of my forms. Doctor had reviewed my queries and I had text message confirmation at 08:32 that both the prescription’s would be sent to my nominated pharmacy! 
Much better service. No waiting in the phone queue, didn’t have to wait for a call back and an efficient response for a Monday morning and for children under 2. Good choice of system practice team!
GP surgery review: rise-park-surgery
Title: Not satisfied
Rating: 3 out of 5
Visited: December 2022
Seeing a gp as I want a diagnosis regarding pain..not satisfied with being told it could be this! Refusing to do blood tests & refusing to refere me for x Ray/scan. Being told to go and sit in a&e for hours where they will give me blood tests. Forgive me if I'm wrong but they don't want you going a&e unless it is virtually life threatening. All I want is a genuine diagnosis as  to what is causing my pain. Also having your obs taken- blood pressure/temp etc. To be written down on a piece of paper on the desk. Then having to take another look at that paper to see wether they had actually done it. Earlier I had a telephone call with this gp. Only to be asked what I think could be wrong!!!! Well this is why I'm calling you! Not satisfied at all I sincerely have no faith in this gp. This is the first time I've had contact with this gp, it will also be the last
GP surgery review: southglade-medical-practice
Title: Exellent practice
Rating: 5 out of 5
Visited: January 2024
Excellent customer care and the service from the manager and staff, the doctors are very good in the care for patients. By
GP surgery review: southglade-medical-practice
Title: Poor service
Rating: 2 out of 5
Visited: November 2023
Imagine been booked for review of my chronic Medical conditions for over 1 month, came for the appointment, waited for 30 mins in the hall, only for them to tell me it's been cancelled. I was supposed to be at work, granted permission. This is absolutely very unprofessional. Same with my son's appointment which has been cancelled thrice. I am extremely worried and inured by these conducts.
GP surgery review: southglade-medical-practice
Title: Answering phones is a joke
Rating: 4 out of 5
Visited: June 2023
I got a message saying one of my repeats need to be reviewed....so I called the surgery & when I got through I was caller number 4 .... in an hour 10 minutes I was caller number 1...... an hour and three quarters later I was cut off !!!
GP surgery review: southglade-medical-practice
Title: Worst practice ever
Rating: 1 out of 5
Visited: January 2023
Never answer the phone as can't be bothered..order medication when you get to pharmacy they haven't received anything from the practice and 9 times out 10 there is something missing..no excuse for the service people are receiving or not receiving needs a good management shake up
GP surgery review: southglade-medical-practice
Title: Very helpful
Rating: 4 out of 5
Visited: November 2022
The ladies on reception were so kind and helpful with regard to helping me access treatment for my elderly housebound mother last week. Yes it took a while to arrange a video call with the Doctor, and then there were hospital transportation issues, but this is no surprise as we all know the NHS is on it's knees, waiting lists are through the roof, and the pressure on all NHS staff is immense. The surgery did their best under difficult circumstances and I'm sure my stressing made their job a lot more difficult! I'm really greatful for everything, thank you.
GP surgery review: southglade-medical-practice
Title: Very good patient care
Rating: 5 out of 5
Visited: August 2022
I recently had to have an emergency bowel operation and once home, needed to book daily appointments with the practice nurse at the surgery to have my wound dressed. Apart from one minor hiccup to do with a prescription, my treatment has been first class. The receptionists were  thoughtful and understanding and went out of their way to ensure I continued to have appointments elsewhere to have my wounds dressed over the weekend when the surgery was closed. Whilst I understand the immense pressures the practice is under due to numbers of patients and the Covid pandemic, I have feel that I have been treated with professionalism, understanding and patience.
GP surgery review: st-albans-medical-centre
Title: Waiting
Rating: 1 out of 5
Visited: December 2023
After being on hold for 45 minutes then to be cut off, so I called again and drove there still on hold to find the receptionists sat talking amongst themselves.
GP surgery review: st-albans-medical-centre
Title: Very poor service
Rating: 1 out of 5
Visited: December 2023
I've been with this practise for sometime now & after a number of disappointing experiences it's time to make it public. Made an appointment for the asthma nurse with a 3 wait for it to be cancelled on the, made a second appointment that too was cancelled when I attended the practice. Point number left waiting to see the doctor kept waiting for 30 minutes, when I did see the doctor was told I'd got 15 minutes. Told to go home and Google it. Point number 3 put on hold for 45 minutes to he cut off, then rang back to be left on hold again so I drove to the center to find 3 receptionists just sat around doing nothing and still on hold . Very poor quality of service and attitude
GP surgery review: st-albans-medical-centre
Title: Responsive - no, caring - no , safe - no
Rating: 1 out of 5
Visited: September 2023
The surgery has been up and down with both professionalism, safety and caring for patients in a person centered way in recent months.

This week seems to have been the worst they have been. Request for prescription still waiting after multiple days (unsure if dr iq works). Call for an appointment as a recurrent chest infection get told to call 8… when you have called at 8 and been on hold for  1 hour 40 minutes. It seems the drs don’t believe patients in regards to symptoms nor issues when you do get an appointment. All in all thought it was improving but major issues exist with the basic functions of a community drs. Drs when you do see them (rare) can be rude and dismissive of feelings and symptoms , prescription requests are always really slow to be actioned. Came here after being transferred when my dr retired wish I had the chance to choose a new drs. As other reviews state similar to what I have experienced. Just wish the surgery was better at being person centered and looking after those that they care for. They should listen not judge and be adequate in terms of speed in regards to prescriptions and appointments. I am hoping for an Inspection in the coming months as I do not believe they are meeting standard.
GP surgery review: st-albans-medical-centre
Title: Worst practice ever
Rating: 1 out of 5
Visited: March 2023
Couldn’t get doctors appointment so used the app which should have replied next working day. 10 days later I get a reply which tells me to make a doctors appointment. After 40 mins in telephone queue, I’m told there are no appointments and have to ring at 8 o’clock. I start work at 8 and it’s impossible to ring . I am changing my doctor, this is the worst doctors I’ve ever been with. I’m only with them because my doctor retired and sent me here.I would be okay if I didn’t work and had all day to phone up or sit in the doctors waiting for an appointment.
GP surgery review: st-albans-medical-centre
Title: Awful practise
Rating: 1 out of 5
Visited: February 2023
Ring at 8 on the dot for the past 3 days to be on hold for over an hour and then told no appointments available. Ring 111 to be told contact your GP to get an appointment but when contacting GP again still told no can do. Receptionists are extremely rude and unhelpful. We’re told not to waste walk in and A&E time but what are we to do when the GP never has appointments available especially for young children
GP surgery review: st-albans-medical-centre
Title: Satisfied patient
Rating: 3 out of 5
Visited: February 2023
I visited the surgery today and was greeted by a polite and helpful receptionist. The doctor listened to my symptoms and was very thorough. Thank you.