janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: elswick-family-practice
Title: Appointments
Rating: 4 out of 5
Visited: June 2022
Asked for appointment took 2 days was given appointments for next week on Monday but got appointment for bloods that day. Asked nurse to check still have appointment Monday she said no it’s changed to Wednesday. On Wednesday went for appointment told they had tried to contact me Gp was off sick. I did not get any messages showed my phone to confirm. Then was told can speak to Gp for 5 mins only   Gp changed medication but did not see her for the reason I went she didn’t have time told make appointment.  Receptionist said ring 8 am tomorrow. Rang for 2 days gave up
GP surgery review: elswick-family-practice
Title: challenging accessing a service
Rating: 1 out of 5
Visited: May 2022
I've been seeing this doctor for over three months. I tried booking an appointment more than thrice, but they refused to book me an appointment with surgery without valid reasons. Sometimes a phrase is fully booked. I've also attempted to repeat my medication.  They informed me that they did not see any medication in my medical records and that I had to contact my former GP for a prescription. However, I am currently having difficulty repeating my medicine, and I ran out approximately two weeks ago. I went to the GP reception twice and asked for my prescription to be ordered. Nonetheless, they stated that they found no medication in my medical records. My previous GP could not provide me with any medicine because It has been over three months since I moved my GP.
GP surgery review: elswick-family-practice
Title: Rubbish
Rating: 2 out of 5
Visited: February 2022
Always tell you to ring up at 8 in the morning and it's always the same line busy I've rang 54 times and constantly getting line busy and it's getting ridiculous it used to be a good practice but lately it's getting harder to get through never mind getting and appointment
GP surgery review: elswick-family-practice
Title: Excellent care
Rating: 5 out of 5
Visited: January 2022
Rang for an urgent appointment for my daughter, receptionist was lovely and helpful. The doctor rang me back within an hour and she was booked in to see a doctor the same day. Would recommend.
GP surgery review: fenham-hall-surgery
Title: Timely and empathic care
Rating: 5 out of 5
Visited: February 2023
My 12 year old daughter, 19 year old son and I have needed various support and treatment from the surgery this month and over the last few years. I can not praise enough the care and time given to each of us.

Every interaction with each doctor, nurse, medical secretary and the practice manager has been a positive one and we have been treated with genuine empathy and care and generosity of time.
 
Your practice seems to have tried very hard to overcome the huge challenges it currently faces post covid and in difficult times. Despite these challenges you have created a doctors surgery our family can trust and feel genuinely supported and cared for. 

Thank you for your hard work and support.
GP surgery review: fenham-hall-surgery
Title: Excellent Medical Practice
Rating: 5 out of 5
Visited: November 2022
We wish to express our appreciation  for the empathy, understanding and support shown by all staff and the excellent Doctors at Fenham Hall Medical Group.
Whilst so many people only submit reviews for poor service from the NHS, we feel compelled to commend our doctor for his time ,obvious concern and expertise which resulted in him suggesting positive ways in our moving forward with a delicate and difficult issue . 
As a family, we are extremely grateful to everyone at the practice as you have always shown respect,discretion and genuine care and compassion during anxious times.
GP surgery review: fenham-hall-surgery
Title: Very rude
Rating: 1 out of 5
Visited: July 2022
I have just moved to the area and needed an emergency appt. Didn’t want to help me at all. The nhs website says anyone can register for temporary emergency help. But this place didn’t help at all.
GP surgery review: prospect-medical-centre
Title: Awful service
Rating: 1 out of 5
Visited: November 2023
After being on hold for 35 mins, I was told that I couldn’t book an appointment for my daughter to discuss contraception because the two doctors who could speak about that weren’t in. I was given the drs names and days they were in and told to try again in one of those mornings, even though this was a morning one of them were supposed to be at work. I was also told that when I ring up the dr may not be available as they could be on call/emergencies. I was unable to book in advance which would mean that if I wanted an appointment I would have to keep my year 11 daughter at home to be late for school on the off chance that I might get an appointment - you honestly couldn’t make it up!! 
I have suggested that for appointments such as discussing contraception, you should be able to book in advance but it will fall on deaf ears… this surgery is absolutely abominable and should be avoided at all costs. I will be collecting the forms for myself and my family to change practices ASAP.
GP surgery review: prospect-medical-centre
Title: There are never  any appointments available
Rating: 1 out of 5
Visited: July 2023
Online booking impossible, all appointments already gone for a month ahead when trying to access, even when the site is working (one says the practice is closed when it's open, another repeatedly say's 'it's us, not you') at 8.30 a.m. 

How is it possible to have 43 + in the phone queue when ringing at 8.30 on the dot or before? There isn't ever a hope of getting an appointment, even when a GP or Consultant asks you to make one. 

I compare this to a surgery in another area a friend uses where she can call at any time of day, only has to wait a couple of weeks if wanting a named GP but otherwise gets an appointment .

This is a very unfair system where appointments are never available, even for long term , disabling conditions, where the link for that doesn't work either.
GP surgery review: prospect-medical-centre
Title: Bad Reception customer service
Rating: 1 out of 5
Visited: June 2023
Rang about possible cancerous moles on daughters leg, receptionist spoke to me in a very patronising and condescending manner as if I was stupid, I only wanted to try and book an appointment,i think the receptionist needs to take extra training for people's skills because it felt like i was getting told off by a teacher, I had to put the phone down I felt embarrassed, definitely changing my daughter from this surgery, it's a disgrace
GP surgery review: prospect-medical-centre
Title: Worst Docs Surgery Ever!
Rating: 1 out of 5
Visited: May 2023
If you want to let you're health go and dont give 2 monkeys about yourself then you're at the right place because these guys don't care either. I don't even know where to start I've been calling for several months for a docs app for my mum and keep getting told get on you're bike nothing available by this awkward women who sounds sick of living even though I'm calling at full half 8 im placed 25th in a calling que how can this even be possible?! Its a shambells  doctors surgery im glad I'm out there.. my new docs are so helpful I get an appointment on the same day nothing like these horrible unprofessional rude people! Honestly word off advice for you all get away from this docs surgery even half the docs don't have a clue they awful!
GP surgery review: prospect-medical-centre
Title: Appointment System not fit for purpose
Rating: 1 out of 5
Visited: May 2023
My wife needs to see a doctor regarding blood pressure. She is registered on the Online System. Yesterday and today, she logged in at 0820hrs, to watch for the appts to drop at 0830hrs. At 0830 a single appointment was presented which she immediately selected and booked only for the System to reply that the slot was already booked. 
How can a competent GP practice with half a dozen or more GPs, only be able to offer patients a single appointment two days running? This is diabolical. If you have too many patients to be able to offer an effective service, why are you registering new patient?
Yes, I'd love to speak with the Practice Manager, but conveniently you omit to publish their contact details and I have no intention of sitting on hold until someone can be bothered to answer the phone.
GP surgery review: prospect-medical-centre
Title: It’s horrible going there
Rating: 2 out of 5
Visited: April 2023
I went in as my ears were bleeding through perforated ears walked in after paying £19.00 for a taxi and got a stroppy remark of the reception saying I pay to come to work everyday and then was told to go to two walk in centres were I haven’t a clue we’re and now 10 weeks later I’ve been to hospital twice and still have perforated ears and still cannot hear properly and I’ve also been with this practice for years and feel like they do not care at all about patients and trying to get an appointment is ridiculous I was in the queue number 57
GP surgery review: prospect-medical-centre
Title: Not allow to meet doctor on given appointment time.
Rating: 1 out of 5
Visited: March 2023
For prospect medical center Newcastle.
I am totally disappointed with the team. I got appointment on today 20 march, So I went on the given time. But when I meet the receptionist, she doesn't allow me to meet the doctor. She told that your appointment was changed to april 3 without any informing me. I don't know what is happening here. My whole day wasted due to unorganized manners. Everyone have the certain schedules on every day and we all are gathering hospitals by adjusting our working days, classes etc, and the hospital members are doing the worst things to us. The receptionist arguing that she was leaved everyone, who has appointed on today to other date. If such things have to be happening for any emergency cases, please kindly inform us. Because everyday is precious to everyone.
GP surgery review: prospect-medical-centre
Title: Good luck with this practice
Rating: 2 out of 5
Visited: March 2023
after being hospitalised and told to speak with GP upon release, i had to endure the trial of obtaining an appointment. after 4 days of failing online, i called in to be told i need to book online. I explained i was just released from hospital, which is when they provide a link to the appointment system. no appointment, just a link via text.  after 3 weeks from release, i get the appt, where the GP offers to send me to hospital.  New symptoms develop, walk-in tell me it is best to see the GP, and after 1 week of failing to book via the preferred methods, I am online awaiting for a new week of spamming refresh to try and get a fabled appointment.
GP surgery review: prospect-medical-centre
Title: Lousy Practice
Rating: 1 out of 5
Visited: November 2022
This practice is falling down on its job of providing primary care to its patients. You have more chance of winning the lottery than getting an appointment to see a Doctor. Some bizarre appointment system releases appts at 8.30 and by 8.31 they are all gone. When you phone the surgery, you will be kept on hold for anything upto 45 minutes, all the time with a voice telling you that you call is important and to wait until the meet available agent is available ... what joke! There is only one person on the console. These people are being paid to let their patients down. Absolutely clueless
GP surgery review: prospect-medical-centre
Title: Friendly and Helpful
Rating: 5 out of 5
Visited: August 2022
The reception team are always friendly and helpful.  Greeted with a smile.  Facing tough conditions, not always able to offer an appointment when I want, but always give alternative option.
GP surgery review: denton-park-medical-group
Title: Disatisfied patient
Rating: 1 out of 5
Visited: April 2023
Have been a patient with this practice for 20 years but the last 5 years this practice has deteriated to the point where it is no longer fit for purpose the latest having to register on line to obtain a repeat prescition. A farce when trying to get an appointment even when you achieve this the Doctors do not seem interested and simply pass you from pillar to post. Have tried for several days to register on the web site but proved impossible. Told the reason for change of system is there are thousands of requests each day for prescrptions. What a set up when will this surgery be investigated I have mobility issues so telephoning for a repeat prescrition is my answer. Why did I work and pay into a system that I now need but it is unavailable. Seems to me it is a case of the tail wagging the dog.
GP surgery review: denton-park-medical-group
Title: Disgraceful service
Rating: 1 out of 5
Visited: March 2023
Used to be excellent but no longer the case. Waited weeks for an an appointment to be seen by the doctor. To be fair he wasnt one of the regular staff. He had full scrubs & mask on - maybe he knew something re a local plague i didnt - and didnt introduce himself/no name. I had three issues to discuss & had written down the main points to save time. I was constantly interrupted & talked over. Two issues that were previously dealt with i was abruptly told to "go private" with, one without even checking the progress of any damage via equipment used the last time. Third issue i was told needed a nurses appointment (was asked why i was calling pre appointment so why wasnt i told then?) & that someone would call me & dismissed with no further discussion re the issue. To be fair within 5 mins of leaving the receptionist did call me to book the appointment, but it means another visit a week later & another wasted day off. Maybe hes employed to just quickly enusre they see enough patients but dont actually deal with anything. Disgraceful service. Hopefully if the issue had been more severe/mental based he would have been more interested/proactive but i doubt it. Reception as always were lovely & also helped re the online repeat prescription service not working by giving me details of how to fix it. Next time will make sure the appointment is with one of the established Gps as this man wasted my time & was no help at all. Not impressed at all & left the practice frustrated & upset.
GP surgery review: denton-park-medical-group
Title: Not interested in working
Rating: 1 out of 5
Visited: February 2023
Everyone laughing and having a coffee while we were waiting at the unmanned front desk. We were not even greeted politely and were told they are not accepting patients (this is nowhere stated online - NHS Choices states they are accepting new patients). I guess they just didn't want to be interrupted while drinking coffee. I had a bad feeling since we walked in and I have no regrets. I'll find a better GP elsewhere.
GP surgery review: denton-park-medical-group
Title: Superb
Rating: 5 out of 5
Visited: January 2022
Can't fault them and I whine about everything. Phone lines opened on time. Receptionist was very friendly, actually sounded like she wanted to be there which isn't the case in most practices in my experience. Callback was bang on time, doctor very polite, friendly and patient, superb.. Had to go in. Reception clean and tidy, receptionist again very friendly. Practice nurse was superb. Put me at ease, very good manor. Seen on time if not a few minutes early.
Best GP surgery I've been with. Cannot point to anything I would say is mediocre never mind bad.
GP surgery review: denton-turret-medical-centre
Title: Practice
Rating: 4 out of 5
Visited: January 2024
Appointment today 12am to be told they were closed & not open until Monday??? So why was I given an appointment to be told on the Phone they were closed.
GP surgery review: denton-turret-medical-centre
Title: Not taken seriously, untrained staff
Rating: 2 out of 5
Visited: October 2023
I rang up as I was doing an E-consult, which then flagged and stated to ring the practice to speak to someone today. The receptionist who answered the phone stated 'it shouldn't have done that it should have just came through to us' clearly did not believe me and clearly not clued up on E-consults as I work for a GP practice and deal with these and E-consult does do this if it thinks that due to the answers the patient needs to be seen same day. I was offered an appointment for Monday... resulting in me having to go to hospital. Poor service and receptionists not very considerate when I have stated I had already attended A&E two weeks ago for this issue and under their guidance if this issue flared again I should be seen by a GP same day... Think I will be moving GP surgery only been with this surgery a few months and seem like they have no clue.
GP surgery review: denton-turret-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: September 2023
Can never get a face to face appointment tried 2 weeks ago had a phone consultation was told to take pain killers ended up at hospital had a infection in my leg which had spread tried to get appointment this morning nothing again
GP surgery review: denton-turret-medical-centre
Title: Extremly poor practice
Rating: 1 out of 5
Visited: August 2023
Almost impossible to get an appointment with a doctor. 
Tried to  book an apointmemt with a diabetic nurse  waited 58 minutes on the phone before someone answered. Only to receive platitudes, insincere apologies and feeble excuses. This cannot be considered acceptable in any way.
GP surgery review: denton-turret-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: August 2023
Having been with this practice for a while now I find them very well organised, helpful,  and have always been well mannered in dealings with them from receptionist, nurses, doctors. Pharmacists, and drivers. I hear so many bad reports  from around different parts of the country and I thank my lucky stars my practice is a practice I can rely on, so thank you all for looking after me.
GP surgery review: denton-turret-medical-centre
Title: bad experience
Rating: 4 out of 5
Visited: July 2023
i had a missed call on my phone. I tried ringing back and it said i was 17th in the que i have been on hold for 2hrs and my call has still not been answered.
GP surgery review: denton-turret-medical-centre
Title: Fantastic staff
Rating: 4 out of 5
Visited: July 2023
Denton Turret Medical Surgery do extremely well. They deal with high demands and give the best service possible, under immense pressure. All the staff are very friendly including the pharmacy next door. Thank you for all your hard work. Especially in being there for both my parents in their senior years dealing with cancer. Thank you for the past 23 years. Here's to the next 23 years plus.
GP surgery review: denton-turret-medical-centre
Title: needs reporting
Rating: 1 out of 5
Visited: June 2023
I think this practice has taken on too many clients and can not cope needs to be inspected I am done with them and going to look for some were else
GP surgery review: denton-turret-medical-centre
Title: Go here if you dont need your script & have free minutes
Rating: 1 out of 5
Visited: May 2023
I cannot believe that after 1 hour 7 minutes on hold to this surgery that the phone finally rang only for the line to go dead and hang up!!!!!

The reason for ringing is to sort out a prescription issue which had happened for two months in a row now whereby the electronic signature shows as invalid in the chemist, so they're unable to pull the script through and provide the medication. 

Last month, I was told my the chemist that it was the gp issue. The gp stated that it was the chemist. After going back to the chemist after a new script was done, the same issue happened. I then got a bar code and went around to various chemists to try and get my much needed prescription only to be told that it is absolutely an issue with the gp surgery. I had four separate trips to the chemist before getting a paper script. 

This resulted in another call to the gp to request a paper script. Which was done. Then after about a week of no meds I was back on them. 

Low and behold, this month arrives. The same issue. I left a message on the script line requesting a paper script or the issue to be resolved, as well as an email venting my frustrations. Only to be texted from the gp surgery to say that there is no issue on their end and to use the bar code in the chemist. The same issue is happening!!!

Tonight after waking up following a nightshift, I rang the surgery and was on hold for one hour and seven minutes. Just what you want to be doing before a nightshift in a stressful nhs service! Finally the phone rings and I think thank god for that. Then the line goes dead and the call hangs up. Is this some kind of joke?

I can't believe that this is the service that is now being provided from a surgery that I've been registered with for coming up 28 years.

There has been no listening to my requests for a paper prescription or discussion around the issue to get it resolved despite sending an email also. The only response is a no reply text message telling me to do the thing that I already done last month with absolutely zero success!

It's important to note that the medication is for adhd. Something which I need to be able to engage with daily tasks, my job  which involves direct patient care of vulnerable people, and keep on top of issues such as this! 

This is an impossible task month in month out and I can't share how frustrated and let down I feel by this practice at the moment.

Never mind the waste of time I've had tonight on hold!!!!

Poor, very very poor.
GP surgery review: denton-turret-medical-centre
Title: Whats happened to this once great practise?
Rating: 2 out of 5
Visited: May 2023
Always had nothing but praise for dt but dont know whats happened?  As others say you can never get through now, can be 10th in q wait then get to front q then get cut off, its quicker to go in person to book appt, also they encouraging you to download app, which is awful for elderly, i went online registered and still waiting for them to send back to register etc, ruined what was once great practise, feel for receptionists not their fault , changed to system as if nobody manning phone
GP surgery review: newburn-surgery
Title: Unable to send Feedback or get access to my meds
Rating: 1 out of 5
Visited: September 2022
I work nights so getting up at 8am to do e-consults is difficult. I have serious mental health conditions so I rely on my meds to get though everyday life. Because of the nature of this, every-time I need a refill of my prescription I have to do an e-consult, but I cannot do this if the e-consults are closed whenever I go on the website. When I try to do a repeat perscription it gets ignored. I then tried to fill a complaint and the email on the complaints handling procedure but it gives the wrong email. I then phoned to get the correct email and it wasn’t able to be delivered again. The problem with getting my medication has happened too many times I can count and I have jobs that mean I cannot constantly check to see if e-consults are open two weeks before my meds run out. But it’s either that or running out of my meds which is not an option but unfortunately this is what has happened countless times.
GP surgery review: newburn-surgery
Title: Compassionate Local Practice
Rating: 5 out of 5
Visited: June 2022
This is an excellent local practice.  My doctor listens, even when I know they are busy because they're running behind.  They show compassion, honesty and a desire to help.  Equally, the nursing staff are friendly and professional, as are the administrative staff.  I think this is because the practice has remained small enough to have that local 'village practice' feel.  Personally I think it makes all the difference.  And yet they are big enough and resourced enough to cope.  Of course it can be difficult getting the appointment you want when you want, sometimes.  Well that's true of the whole NHS.  It's difficult, for patients and for staff.  But this isn't the surgery's fault.  They do their best and they really care.  I only hope that Newburn Surgery remains independent and small enough to care, for many years to come.  Thank you to all the staff for remaining positive and compassionate during difficult times for the NHS.