janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: burnham-medical-centre
Title: Professional and timely
Rating: 3 out of 5
Visited: May 2022
Phone answered speedily.  Helpful receptionist arranged a suitable phone appointment with doctor. Doctor called within arranged times.  Satisfied patient.
GP surgery review: burnham-medical-centre
Title: unable to make appointment
Rating: 1 out of 5
Visited: March 2022
I contacted the surgery due to having a ear problem, I have seen ENT in the past. 
I was told by the receptionist that it was likely that I had excess wax in my ear and to attend MIU. 
I am a nurse, I was aware I did not have excess wax but likely glue ear and had done for three months and may need review by ENT as previously.  Despite this I was unable to obtain a GP appointment. 
I have then had a private GP appointment and referral to ENT privately who diagnosed glue ear and provided treatment for this.
GP surgery review: burnham-medical-centre
Title: No nurse appointments
Rating: 3 out of 5
Visited: February 2022
I have a depo injection every 12 weeks and I’m constantly ringing to get a nurse appointment to no avail I couldn’t get one initially as there were no face to face appointments due to covid but the wish clinic seemed to manage to have face to face appointments,eventually I got an appointment to see a nurse then I had a text message a few days before cancelling it on me calling the doctors I was told that I had been booked in with the wrong nurse so I asked for an appointment with the correct nurse to be told they had no appointments until after my depo was due my depo is time sensitive but no back to the wish clinic then.I’m due an appointment at the end of April and on calling guess what no appointments it’s becoming very frustrating I get there’s sickness among staff but that’s everywhere this is an essential service.I’m a carer and have worked all through covid good job I don’t say sorry I’m not doing face to face work it will have to be a shower over the telephone for the residents today.It’s frustrating.
GP surgery review: burnham-medical-centre
Title: No care.
Rating: 1 out of 5
Visited: January 2022
Have been trying to get an appointment since before Christmas for an extremely painful skin condition. Told to go to hospital which I did and they were very angry that a, I was there for an issue that wasn't an accident or an emergency b, that my condition had been left untreated for so long that it spread all over my body. 
Still attempting to see a doctor for a prescription and a referal which the hospital can't help me with, I am in agony. 
The lack of care at this practice us disgusting and some of the reception staff are very rude. 
I'm at my wits end. Simple problems are being untreated and becoming bigger and sometimes dangerous issues
GP surgery review: highbridge-medical-centre
Title: Can't get appointment
Rating: 1 out of 5
Visited: May 2022
Rang to book appointment, on hold 25 minutes, made blood test appt for 2 weeks from then, great.  Then tried for drs appt told none left and had to call back next day.  Next day on hold for over an hour!!! Reception answered but for some reason couldn't hear me so hung  up! Haven't tried again! Please can you explain why future appointments can't be made. I only want to talk to a Dr, don't need to see one initially, but it seems to be too difficult. Surely providing future phone call appts must be a sensible option.
GP surgery review: highbridge-medical-centre
Title: Let Down
Rating: 1 out of 5
Visited: March 2022
I called everyday for a week to be told the same thing. 
"All appointments have gone for today, please call back tomorrow at 8:30am" 
Every day I explained to the receptionist, I didn't need an appointment that day and was very happy to wait, if she could book me in for the upcoming weeks. On the Wednesday, they told me this wasn't possible.
By the Friday, I had lost alittle of my patience, and told the receptionist, I've called everyday. I've been on hold for an hour everyday. To be told the same thing everyday! It was unfair! I again explained my situation, and she agreed to book me in for a call back, 3 weeks and 3days from that date. That was absolutely fine, I could cope with that.
My call was scheduled for 5:10pm. I waited by my phone all afternoon. No Call !!
I called the reception, the next morning and was back to the normal "Sorry, no appointments today" I didn't even get a apologise for having no call back :( 
Ended up calling 101, and they told me to attend Bridgwater A&E sit and wait. I was in and out within 2 hours and was very pleased with their service.
GP surgery review: diamond-health-group
Title: No Appointments
Rating: 1 out of 5
Visited: January 2023
I’ve been trying for weeks to get an appointment.  When I am able to ring at 0830, the appointments for that day are always taken.  Why can’t you book for future days?  Online Consult never works.  The phone rings for ages before someone answers and can’t then help as the staff are following practice orders.  Why can’t you ring to make appointments for future dates?
GP surgery review: diamond-health-group
Title: Accepting new patients?!
Rating: 1 out of 5
Visited: December 2022
I cannot understand how this practice is showing as accepting new patients when it's impossible for current patients to get an appointment.

I get that times are tough and it's busy but the online consult doesn't even work regardless of what time of day you try to use it, it just says "No Search Results" to any issue you type in.

Yesterday after 2 days of failed attempts at getting an appointment, I desperately tried to go through 111 waiting 10 hours for a call back which finally came at 3.30am to get help for my 20 month, to be told I definitely need to speak with a GP. 111 referred me through for a telephone appointment with this GP, who this morning sent me a 'no reply' text saying to call their number and I'm back to square 1 as when I call the number it cuts straight off and doesn't even ring.

I'd like to say this is a one off but it's not.

If you're looking at this practice as a possibility but you may have to actually see a GP at some point... Avoid... Avoid... Avoid...
GP surgery review: diamond-health-group
Title: Go somewhere else
Rating: 1 out of 5
Visited: August 2022
I had a NHS MOT health check performed by the Day Lewis Pharmacy opposite the results of which (high blood pressure) advised them to recommend that I get an appointment with my GP as soon as possible. I was told by reception that it wasn't their policy to allow me to see my GP for such an unimportant issue and the best they could do was a telephone appointment with a Pharmacist. I missed the call due to bad mobile reception and tried to call back. I spent 32mins on hold at position 1 in the queue and gave up. Every experience with this clinic has been the same since Diamond Health took over. My other half has switched surgery and I will be doing the same.
GP surgery review: diamond-health-group
Title: Appalling, unsafe service that should be closed.
Rating: 1 out of 5
Visited: July 2022
The most appalling practice I have ever had the displeasure of being under. Call at 08:00 and the phone is never answered. When you do eventually get through you get advised that there are no appointments (unless a pharmacist can resolve your issues - highly unlikely!) and only one doctor working due to a Covid outbreak. When are the NHS going to stop using Covid as an excuse for inadequate care?? This practice appears to have no business contingency plan for situations that leave them short staffed and no care for people who require urgent medical care. I have had to waste the time of 111 who advised an urgent assessment at A&E all because I couldn’t get a simple GP appointment. Is it any wonder the NHS are in crisis with useless resource such as this practice. This practice is shameful and really should be closed down. CQC should be rating this service as inadequate.
GP surgery review: diamond-health-group
Title: Disorganised, Unsafe, Not for purpose
Rating: 1 out of 5
Visited: June 2022
In the last six months;
-lost important paperwork from specialist 
-Misunderstood complex medical needs
-Specialist department gave incorrect information
-Incorrect appointment types offered (had a phone call when should of been face-to-face) resulting in further delays
-Been given some quite shocking levels of contradictory information 
-Unable to explain why I was able to order the wrong dosage of medication for months

This surgery has markedly declined in recent years. Despite being a patient since birth, I would strongly discourage anyone who asked for my opinion on choosing a surgery. The culture is not conducive to good patient welfare. Questionable levels of knowledge result in unsafe outcomes. My experience is NOT consistent with the most recent CQC report.

I would leave this practice if I was not midway through an important level of treatment.
GP surgery review: diamond-health-group
Title: Ended up in hospital
Rating: 0 out of 5
Visited: May 2022
Can never get an appointment. Apart from one, reception team very rude and abrupt.  
Had chest infections by the time I got an appointment, lot worse, most of time told to ring 111. Also had shingles and gall bladder infection.  
Locum at Hendford told me over phone I didn't have shingles, saw out of hours and 2 A&E docs who said definitely shingles, by then it was too late to have meds to help, 72 hour deadline.  
Ended up in hospital with pains, was gall bladder infection, been left to get very bad, was asking app for ages, saying getting worse. I could go on.
GP surgery review: diamond-health-group
Title: Worse practice
Rating: 1 out of 5
Visited: April 2022
Can never ever get an appointment.  Can be on the phone on redial for over an hour but just get the recording that all the appointments have gone.  I  tried for two days on the phone once driving down to the surgery,  now going to investigate changing surgeries.  Plus thus surgery is taking on new patients!
GP surgery review: diamond-health-group
Title: No appointments - no empathy
Rating: 1 out of 5
Visited: March 2022
60 phone calls before being told there were no appointments on 2 consecutive days. Having pushed for a phone contact was told to see dentist (!) or call back in next day to go through the same rigmarole again. This practice is not fit for purpose.
GP surgery review: diamond-health-group
Title: No Access
Rating: 1 out of 5
Visited: March 2022
Took over 288 calls to get through, then was on hold for 15 minutes as position 1. Advised not to use online consult as it does not work. made to feel inadequate for illness i have only when crying it is stopping me live my life do i see some interest from GP
GP surgery review: nene-valley-and-hodgson-medical-practice
Title: Non existent patient service, nobody cares here anymore.
Rating: 1 out of 5
Visited: April 2022
Have been with the Hodgson surgery for over 30 years and, when the previous lead Dr was in charge, this surgery was regularly the top GP surgery in Peterborough. Appreciate that times have changed and different systems are now in place, relevant to today’s society and needs. I just fail to understand why so many staff at this surgery, clerical, are now very rude and offhand. They seem intent (or plainly not interested) on not offering any help or assistance to patients.  I feel quite insulted when I’m questioned on the phone by a “care navigator” (receptionist!) regarding my need to request NHS help for a medical problem. Most of us only ever contact our surgery if we have to, not through choice or looking for a chat! The last thing you need to feel, when you have a genuine problem, is that the NHS is no longer available to you due to the receptionist’s decision. Totally wrong and not acceptable. This surgery is in line for a serious case of medical negligence if they continue to operate in this manner. Yes, I have tried to change surgeries, as have all of my family registered at this surgery, but you’re “not allowed” to change surgeries if you’re already registered with a surgery in your area!
GP surgery review: nene-valley-and-hodgson-medical-practice
Title: GPs Booking System RUBBISH
Rating: 1 out of 5
Visited: April 2022
This GP surgery needs to get in to the 21st century with there systems handleing patiences calls as you can only ring at 8.30am or 2pm and never be able to get through as the system is always engaged, not like other practices where they have a queueing system for each department. Cant change doctors as you can only have the doctors in which you live in there catchment area.
GP surgery review: nene-valley-and-hodgson-medical-practice
Title: Service level has gone through floor
Rating: 1 out of 5
Visited: February 2022
Been a patient at Hodgson for over 35 years and the service level is now non existent. Phone just never rings when you call and have to ring Clayton to talk to someone. Had two text messages today from them and letter to contact doctor about results but guess what been trying all day no joy. Does someone have to die before you get a response..
GP surgery review: pak-health-centre--r.bhatti
Title: In and out blood test
Rating: 5 out of 5
Visited: January 2024
Went for a blood test, seen on time and job done within 5 mins.  This GP practice has really improved since last year.
GP surgery review: charlton-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
I was poorly on two different dates both Doctors in both cases acted quickly on both occasions was sent to hospital and one Doctor even rang me at home late one evening to see if I was feeling better I have been with charlton  medical since I was a child.All I can say is well done to all staff
GP surgery review: charlton-medical-practice
Title: Appalling service
Rating: 1 out of 5
Visited: May 2022
Impossible to get an appointment, tried calling multiple times over a number of days to get told 2we are busy" and then you get cut off

Absolute disgrace of a medical practice
GP surgery review: charlton-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: May 2022
I have had problems for a while, but have had the same doctor all the way through, and the doctor has arranged all sorts of care to resolve the issue. I haven't had an issue getting an appointment when needed. The nurses at the surgery are great too and do a fantastic job.
GP surgery review: charlton-medical-practice
Title: Highly efficient
Rating: 5 out of 5
Visited: April 2022
I was contacted to book in for a routine health check. Appt booked and everything explained on what I needed to do prior to appt. Went in for my appt on time and the health check was completed very efficiently. Results explained to me and advice offered to me. Overall very pleased. Thank you to the staff who are still working hard during these difficult and testing times for us all.
GP surgery review: charlton-medical-practice
Title: Very difficult to get to see a docter
Rating: 2 out of 5
Visited: March 2022
Very difficult to get some one to answer the telephone. If you visit the receptionist sticks to a set of so called rules, and will not try to guide you to a source of help. Can't get any one in control to take your problems on board and meet face to face to sort them out. I am told it is not allowed. That seems strange to me.
GP surgery review: charlton-medical-practice
Title: Absolutely shocking
Rating: 1 out of 5
Visited: March 2022
Can’t get through ever. Spend an hour on the phone just to get an appointment be told to ring back. Then to ring (if you can get through) back as you have to speak to a doctor before you are allowed to make an appointment to be constantly told there is no spaces left for that day. I’ve been trying to book my smear test for months.
GP surgery review: charlton-medical-practice
Title: Excellent
Rating: 5 out of 5
Visited: January 2022
Excellent care and referrals made have been so efficient for both shoulder and nose problems 
Doctors always show a caring and professional manner
GP surgery review: king-street-surgery
Title: Great service
Rating: 5 out of 5
Visited: January 2022
My call this week with the diabetes nurse was, once again, first class. All the information I required was delivered professionally and the advice received was honest, constructive and helpful. Her positive outlook is motivational and she is a great ambassador for the practice. Thank you.
GP surgery review: priory-gardens-surgery
Title: Extremely disappointed
Rating: 1 out of 5
Visited: December 2022
I have used this surgery for over 30 years. But in recent years the service has been shocking. They do not call back when they say they will. I have a chest infection I have tried to get a appointment via the phone but can not get through ever. I completed a engage consult which I was told I would have a call back yesterday by 18:30 which didn't happen I then get a text telling me to call in the morning for an appointment which is a Saturday and they only do pre booked appointments and do not answer the phones. So now I will have to put up with a chest infection for five days before getting the antibiotics I need. You can never speak to anyone to complain constantly told that they are not available. 
This used to be a great practice when you actually manage to speak to a Dr they are great but you can never get past the reception team.
GP surgery review: priory-gardens-surgery
Title: Very bad. They simpky do not care.
Rating: 1 out of 5
Visited: November 2022
Ongoing issue, very painful. They either don't answer, don't respond or book you appointment then cancel it. Very frustrating. Would not recomend.
GP surgery review: priory-gardens-surgery
Title: Terrible
Rating: 1 out of 5
Visited: November 2022
My daughter was left without medication that should never have been left to run out as the gp was not available for a month to review her. You need to be weened off the medication she was prescribed and she was left with nothing and the admin team could not do anything to get me an appt! Even after many phone calls and e consults. 

Secondly 

My son has been left with infected eczema all weekend even though we were told our e consult would be dealt with by Friday afternoon. Called on Friday and as of 4pm there are No drs or nurses left at the practice to even look at the e consult that was submitted 48 hours earlier! 

We are told that 111 or a & e are the only alternatives. I’m not sure if this is the same for all surgeries but this was not the case before covid!
GP surgery review: priory-gardens-surgery
Title: 57 minutes on the phone
Rating: 1 out of 5
Visited: November 2022
No wonder there are massive queues at the hospital when you can't get through on the phone.  57 minutes to get from 13 in the queue to 3.  Unacceptable.
GP surgery review: priory-gardens-surgery
Title: Fantastic practice.
Rating: 5 out of 5
Visited: November 2022
I called to make an appointment,  I was given one for two days time. The receptionist rang the same evening and explained that a doctor was needed for my problem so I was given a appointment for the next morning . Simply brilliant thank you all for your care.
GP surgery review: priory-gardens-surgery
Title: Considering changing practice
Rating: 1 out of 5
Visited: October 2022
Waited 50 mins to get through to reception because I wasn’t able to book an appointment through engage online. Was asked to call back 20 mins later (after the 50 min wait) as appointments couldn’t be allocated until after 1pm. After requesting a call back I have an appointment with a student doctor in 10 days time. This is not acceptable. Asked to speak to the Practice manager (on holidays), reception supervisor at lunch and didn’t call me after a request to do so. My friends and family receive better service elsewhere in Dunstable so looking to move practice
GP surgery review: priory-gardens-surgery
Title: Lovely reception staff who go the extra mile
Rating: 5 out of 5
Visited: October 2022
Your lovely receptionist recently helped me when a prescription had been wrongly ordered via the Appliance Company for my 90 yr old husband's stoma items.  Realising these were needed very urgently she kindly rallied round and sorted everything out for us. So polite, so helpful and so appreciated.  A big thank you for all your help!
GP surgery review: priory-gardens-surgery
Title: Wonderful doctor
Rating: 5 out of 5
Visited: October 2022
The GP who has been treating me for my conditions is wonderful. I really feel listened to and I have every confidence in them. I would like to mention them by name but unfortunately can’t but I would like to say a huge thank you!
GP surgery review: priory-gardens-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
I've recently been investigated for a few medical issues, some quite worrying. Both GPs and the nursing team have been fantastic, keeping me calm and informed. They've made a trying time so much easier and continue to help and support me. Admin staff are consistently great, keeping me updated of all my different appointments.
GP surgery review: priory-gardens-surgery
Title: Superb service
Rating: 5 out of 5
Visited: August 2022
Requested a copy of a report for a particular problem through the secretarial service. Firstly, simple to get through on phone, and secondly, report link sent to me within 10 mins by SMS. Printed off at home. All done and dusted within 15 minutes. Superb service.
GP surgery review: stopsley-village-practice
Title: Pointless
Rating: 1 out of 5
Visited: April 2022
After two days of trying, still can't even get into the telephone queue for an appointment. The message states "all our lines are busy, please try again later" and hangs up. Truly awful.
GP surgery review: stopsley-village-practice
Title: Reception staff poor service standards
Rating: 2 out of 5
Visited: February 2022
The receptionists have very poor standard of communications with patients and some times rude on the phone
GP surgery review: brooklands-health-centre
Title: Brilliant pharmacist
Rating: 5 out of 5
Visited: December 2022
I had a detailed telephone consultation with the pharmacist that was significantly more thorough than I expected.  It took about 20 minutes and covered all areas of my medical care. I most most impressed with professional friendliness and care taken
GP surgery review: brooklands-health-centre
Title: First class caring practice
Rating: 5 out of 5
Visited: December 2022
My appointment with a nurse was prompt, friendly, informative and efficient. I have found doctors and reception staff are equally so, all working together as a team for the benefit of patients. This amazingly good level of provision is maintained 12 hours a day for every day of the year. I am very grateful.
GP surgery review: brooklands-health-centre
Title: Today's visit to the practice nurse
Rating: 3 out of 5
Visited: November 2022
I was due to see a practice nurse for an ECG today. This nurse is one of the loveliest, empathatic people with whom I have had the pleasure of seeing at this practice. She immediately apologised (even though it was not her personal fault) that the ECG macine was out of order. When taking my BP I could tell that she was doing her best to help me realx, and she was willing to sit through and hear out my concerns over the antihypertensive medication that I was recently prescribed. Without compromising the time she had allocated to see me, she enquired in a friendly way about personal issues, and was willing to chat in a way that made me feel she was very caring and professional. I had been a bit nervous about the appointment, but she was an utter delight and agreed to ask one of the doctors to get back in touch with me to arrange a new EGC and discuss my medication and possible referral for a cardiovascular appointment and 24 hr monitoring from the hospital.