janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: humbleyard-practice
Title: Awful - Mulbarton
Rating: 1 out of 5
Visited: August 2023
I have been trying to get an appointment for weeks at Mulbarton. I ring as soon as they open the phone lines and it always takes nearly an hour to get through. The Patches form online is never open or available so have to result to phone lines which everyone else has to do, meaning you are constantly on hold. After an age of waiting, I am told they have no appointments and to ring at 8am each day, which I have been doing for a long time. Those who operate the phones were extremely rude and said that they only deal with emergency appointments on Friday's, they couldn't help me and that if I wanted an non-emergency appointment to ring Mon,Tues, Weds or Thurs. I told them this was news to me and that I have not seen this announced on their website or social media. They were extremely dismissive and did not want to help. They then said if I wanted an appoiment, I'd have to travel to the surgery when the surgery opens in the morning. Not very helpful if you are immobile or work and still not guranteed an appointment. The


A Dr I have seen in the past was also rude and dismissive and initially told me to 'just medicate' chest pains without investigating them. When I have been able to get appointments in the past, Dr's give conflicting advice and information. Stay clear of this surgery if you can get in somewhere else!
GP surgery review: humbleyard-practice
Title: Shocking Service - Mulbarton Sugery
Rating: 1 out of 5
Visited: August 2023
I have been trying to get an appointment for weeks at Mulbarton. I ring as soon as they open the phone lines and it always takes nearly an hour to get through. The Patches form online is never open or available so have to result to phone lines which everyone else has to do, meaning you are constantly on hold. After an age of waiting, receptionists then say they have no appointments and to ring at 8am each day, which I have been doing for a long time. The receptionist yesterday was extremely rude and said that they only deal with emergency appointments on Friday's , she couldn't help me and that if I wanted an non-emergency appointment to ring Mon,Tues, Weds or Thurs. I told her this was news to me and that I have not seen this announced on their website or social media. She was extremely dismissive and did not want to help. She then said if I wanted an appoiment, I'd have to travel to the surgery when the surgery opens in the morning. Not very helpful if you are immobile or work and still not guranteed an appointment. The Dr I have seen in the past was also rude and dismissive and initially told me to 'just medicate' chest pains without investigating them. When I have been able to get appointments in the past, Dr's give conflicting advice and information. Stay clear of this surgery if you can get in somewhere else!
GP surgery review: humbleyard-practice
Title: Not fit for purpose
Rating: 1 out of 5
Visited: August 2023
Appointment made for a date specific procedure. Cancelled on day of appointment and a new appointment given for 17 days ahead. What use is this? Reception maintain only one nurse available, and they are off sick. Sorry, but a practice this size needs more
GP surgery review: humbleyard-practice
Title: Reception staff very poor
Rating: 1 out of 5
Visited: November 2022
The reception staff appear to have limited training in a care context, particularly around complaints or knowing how to defuse a situation.  They'd rather embark on petty arguments as a means to embarrass you publicly, exacerbating the situation.  

The CQC needs to do a deep dive on reception staff training, auditing and continuous improvement at Heathersett.  The practicalities of the reception need a review.  You can't hear through the perspex when another patient is speaking loudly in the vicinity.  I have no hearing issues.

I queued to listen to 2 separate patients ahead of me complain about things to no avail.  The second one chasing his sick note.  I was privy to all of their information due to the screen necessitating louder than normal conversation volume.

Subsequently (a different member of staff, 30 mins later), I was subjected to being shouted at through the Perspex screen down a 10m corridor. This is not the way to engage with a patients when the member of staff in question is unaware of what has been agreed with her colleagues. I should not be expected to announce my name as a shouted response, and I didn't.  Again it was all my fault.. having being led by the previous receptionist.

Of course, they don't offer a complaints process and my attempt to access it has been is unanswered and not acknowledged. 

I could go on, but what's the point?  The standards seem to be in freefall here and its a well known fact that GPs are leaving due to poor standards.
GP surgery review: humbleyard-practice
Title: Bad Organisation
Rating: 3 out of 5
Visited: November 2022
Had a text to have a blood test and pressure check when I attended I was told I only had a half slot so I could only have a blood test and would have to make another appointment for the pressure test,what a waste of my time nurses time expensive petrol and a slot that could have been taken buy someone else .
GP surgery review: humbleyard-practice
Title: Not fit for purpose
Rating: 1 out of 5
Visited: October 2022
Telephone appointment between 9am and midday. Stayed in till 12:45. Dr rang at 12:56. By then I had gone out for another appointment at 1:15 which both I and the other party were on time. No apology, no answer phone message, useless. Would the surgery be happy if I turned up nearly an hour late? I'd probably be told to find another surgery!
GP surgery review: wymondham-medical-partnership
Title: Brilliant efficient practise
Rating: 5 out of 5
Visited: July 2023
I have always been impressed with the practise over the past 40 years. In the past 4or5 years I have had an increasing cause to contact the surgery either on line or by telephone. I have always been treated in a helpful way by receptionists, Doctors, Nurses, Clinical Pharmacists and ‘back room’ staff and been referred to specialists when needed. My current GP has been reassuring and very helpful recently. Thank you everyone for your care during the past few difficult years for the NHS
GP surgery review: wymondham-medical-partnership
Title: Great appointment
Rating: 5 out of 5
Visited: April 2023
I had a lot of issues at once, but the GP I saw was fantastic. He took the time to cover all my concerns and gave me the time and space to ask questions. I'm autistic and have PTSD from medical negligence/trauma, so I really value doctors who take the time and care to accommodate my complex emotional/psychological needs. I feel so relieved to have had my concerns about epilepsy listened to, and by giving me the chance to go into detail (which, with me being autistic, there was a lot of!), it became clear that I needed a referral to neurology. Too often, I get rushed out of appointments before I can explain what I'm trying to say, but finally, I have been listened to in full and will now have the appropriate care for a condition that has been brushed off for too long. Thank you! 

In addition to my original comment due to follow-up questions (no need to publish this bit, it's just an FYI): I find the system to access appointments inaccessible because I often have too much anxiety to use the phone or come in to book an appointment. The online booking system is often switched off, so I then have to find other ways to book or just don't get the opportunity to book at all. That is why I am extremely dissatisfied with the booking of appointments over the phone.
GP surgery review: wymondham-medical-partnership
Title: Seen Easily & really friendly
Rating: 5 out of 5
Visited: February 2023
I had really odd symptoms / non-urgent and felt really silly contacting the GP about it. But I got a next-day appointment, and the GP who I saw was really friendly and listened to what I thought was weird symptoms that were probably nothing. Turns out it wasn't nothing and I wasn't going mad. I just really appreciated their caring attitude and I didn't feel rushed or anything. Thanks very much! :)
GP surgery review: wymondham-medical-partnership
Title: Not accessible to all
Rating: 4 out of 5
Visited: February 2023
I am quite distressed to find that the online option for contact and making appointments has been disabled. I understand that this is due to staff sickness but it doesn't exactly support those who like myself, struggle to use the phone due to autism or other issues. I have previously had to drive to the surgery to make an appointment as I cannot cope with using the phone. It is not accessible to all. A health service is the one place that should be taking the various needs of patients in to account. I need to make an appointment with my GP and will now have to ask someone to call on my behalf; difficult when you live alone and barely leave the house, or drive to the surgery to make one. 
Surely there should be an option for those like myself? I know that I am not the only one with these struggles.
GP surgery review: wymondham-medical-partnership
Title: Fantastic kind reception & GPs
Rating: 5 out of 5
Visited: December 2022
I called today after my 14 month old daughter came out in a head to toe rash. The receptionist I spoke with was so calming, patient & lovely. She could hear my panic & was so reassuring. A GP saw my daughter within the hour and was extremely thorough. It’s so reassuring having a GP practice that prioritises babies/children.
GP surgery review: wymondham-medical-partnership
Title: Covid and flu jabs
Rating: 5 out of 5
Visited: October 2022
Just a quick note to say “well done”.  My vaccinations on Saturday 16th October were completed on time, efficiently and with a smile.  

I know that the nhs rules have made timings tricky but the revised clinics worked brilliantly.

Many thanks to all those working on the day and to the many behind the scenes who worked hard to make it a success.
GP surgery review: wymondham-medical-partnership
Title: Good practice
Rating: 5 out of 5
Visited: October 2022
I emailed in about my poorly daughter. I got a response within half an hour and an appointment- all within an hour.
Got a prescription all fine. Would definitely recommend. Very efficient
GP surgery review: wymondham-medical-partnership
Title: Above and beyond great service
Rating: 5 out of 5
Visited: October 2022
Today my son was v poorly. Phoned practice they phoned back within 5 mins and he was seen within 30 mins
Fantastic. Thankyou so much.
GP surgery review: southgates-surgical-&-medical-centre
Title: Amazing service
Rating: 5 out of 5
Visited: May 2023
The nurse practitioner I spoke to today was absolutely amazing, totally understood my issues and rectified immediately, cannot recommend enough. I shall be writing to the practice to state the same. Amazing
GP surgery review: southgates-surgical-&-medical-centre
Title: Appointments
Rating: 5 out of 5
Visited: November 2022
When an appointment is made on surgery messenger .  I noted the time and date on my calendar . The time was 8.45
I then received a text message the day before my appointment to say my appointment was 8.54. I then had to waste Time phoning the surgery to check the correct Time to be told.  Yes we do send a text with a more accurate time . Why not say the " accurate " time on messenger when the appointment is made !!!!
GP surgery review: southgates-surgical-&-medical-centre
Title: Fantastic GP
Rating: 5 out of 5
Visited: June 2022
Saw one of the GP's today who was very friendly, polite, professional and approachable (would put her name on here but it says I'm not allowed).  A credit to the surgery and the NHS as a whole.  Will definitely recommend her
GP surgery review: southgates-surgical-&-medical-centre
Title: So pleased I changed to this brilliant GP Practice
Rating: 5 out of 5
Visited: June 2022
After having numerous problems getting appointments at my previous GP surgery, a 40 minute wait to have the phone answered when I was number 16 in the queue at 8.30 am on one occasion followed by sending them an online message (told it was quicker to do it that way) detailing my problem and getting a prompt email reply asking me to resubmit my online message or telephone them at 12am on the dot to try for a pm appointment, I transferred to Southgates and the Wootton’s practice.

Unlike my old practice Southgates has a very efficient online service. I have had 2 face to face visits with impressive GP’s who actually give a thorough examination of my problems and immediate treatments rather than referring onto the hospital which has a 42 week ENT waiting list before they aim to contact you with an appointment at some point.

My new surgery offered a new treatment for that condition which within days had relieved a long term breathing problem.

My new surgery has also given me an examination and a cortisone injection into an arthritic joint rather than telephone consultations advising pain killers or pain relief gel.  I have also had a diagnostic blood test to determine the type of arthritis in the joint.

My quality of life has improved drastically under Southgates Practice and I am very grateful to the amazingly friendly staff from receptionists to nurse and GPs. 

A GP practice should, as this one is, be run for the best interests of its patients not for the convenience of receptionists and medical staff.

I would add the building is lovely, spacious, light and airy unlike My previous practice where, if you are ever lucky enough to be seen in person, you sit in narrow, crowded, corridors.
GP surgery review: southgates-surgical-&-medical-centre
Title: good comunication
Rating: 3 out of 5
Visited: June 2022
good comunication,but when i need proof from gp i need pay many...i dont understend why?i now on sick not  after 1 week back to work end need proof from dr. I'm very angry becouse on reception tell for me i need pay 30pound ...I think this its not right.
GP surgery review: southgates-surgical-&-medical-centre
Title: Abysmal
Rating: 1 out of 5
Visited: May 2022
I never saw the same GP, had referrals that were not completed and dismissed during appointments when discussing my symptoms.  Told to "google" a diagnosis when called about test results and randomly said that they would not prescribe a class of medication for no actual reason during my appointment which left me wondering if the doctor was even listening to the concerns.  After they failed to take it seriously I changed surgery to my previous one and got the tests needed to rule out obvious serious health conditions and the help I needed.

I was also concerned at the surgeries poor record keeping.  One of my medical records said I had a test and I mentioned that I didn't recall having that test and the doctor did not seem bothered.  It looked like a test a family member may have had and not mine.

Sometimes I wonder why every year I have to pay so much money for services like these to be treated like a mug.
GP surgery review: southgates-surgical-&-medical-centre
Title: Well done & Thanks
Rating: 5 out of 5
Visited: May 2022
Emailed 30/5/22 8am. Surgery phoned me by 10am I had a face to face appointment with a great female GP at 11.30am same day. Examined and some tests etc. 
Very efficient.  Great bedside manner. Caring.
GP surgery review: southgates-surgical-&-medical-centre
Title: Lovely staff
Rating: 5 out of 5
Visited: May 2022
Yesterday I had a lesion removed and from start to finish the staff made me feel so at ease, so friendly. I cannot praise them enough what a brilliant "team".Well done to all of you ,feel proud.
GP surgery review: southgates-surgical-&-medical-centre
Title: Outstanding Care and Support
Rating: 5 out of 5
Visited: April 2022
My experience at both Nth Wootton and Southgates Surgery’s has been brilliant.
Very kind, caring staff. Prompt appointments and timely treatments offered.
A cancer diagnosis inevitably increases contact with surgery and services. The diagnosis itself thanks to a fast track referral. 
Well done and thank you
GP surgery review: southgates-surgical-&-medical-centre
Title: Brilliant service
Rating: 5 out of 5
Visited: March 2022
Prescription of pain medication provided by GP allowed my husband to settle and sleep which in turn enabled him to begin to recover from a virus that had been attacking his body for 2 weeks. Many thanks.
GP surgery review: vida-healthcare
Title: newsletter well done
Rating: 4 out of 5
Visited: December 2023
do think the newsletter is well done. like the Patchs system. everyone has earnt a good Christmas break. many thanks
GP surgery review: vida-healthcare
Title: Unhappy
Rating: 1 out of 5
Visited: November 2023
The doctor was very rude and unproffessional. Did not listen to what i was telling her. Quick to dismiss me without giving me solutions. Had to request for some meds . I am not happy at all. Something needs to be done.
GP surgery review: vida-healthcare
Title: Disappointed
Rating: 1 out of 5
Visited: September 2023
What a complete waste of time.
Inefficient, unprofessional, and unsatisfactory. Passed from one person to another with no resolution to the illness. 
Very frustrating.
GP surgery review: vida-healthcare
Title: Excellent treatment
Rating: 5 out of 5
Visited: August 2023
Receptionist very pleasant and helpful.
Doctor was great. Took time to explain everything before the treatment. Excellent bedside manner.
GP surgery review: vida-healthcare
Title: Lovely staff
Rating: 5 out of 5
Visited: May 2023
I visited Gayton Road surgery this morning for a coil change.  The staff were lovely and put me at ease straight away.  The procedure was quick and straight forward, with minimal discomfort. I was in and out very quickly too.  Thank you
GP surgery review: vida-healthcare
Title: Very Rude Reception Staff
Rating: 3 out of 5
Visited: January 2023
Although the Doctors themselves seem pretty good, the practice is basically ruined by the very rude lady on reception. Curtsey costs nothing.
GP surgery review: vida-healthcare
Title: Cardiac Care leaves a lot to be desired
Rating: 1 out of 5
Visited: January 2023
The Cardiac specialist nurse refused to speak to me until I had a blood test she had ordered.  I wanted to speak to her about the ramifications of the blood test and the changes she wanted to make to my medication.  She has absolutely no idea of the meaning of the word “holistic” and just quotes NICE guidelines verbatim.
GP surgery review: alexandra-&-crestview-surgeries
Title: Great service
Rating: 5 out of 5
Visited: July 2023
Moved to this surgery last month and it’s so much easier to get an appointment, either on the same day or another day. There is also a physiotherapist at the practice, which is very helpful for musculoskeletal issues.
GP surgery review: alexandra-&-crestview-surgeries
Title: Brilliant Practice
Rating: 5 out of 5
Visited: January 2023
Since the beginning of this year I have had several quite serious health issues. The surgeries have provided me with a great deal of advice and support during this time. The health care professionals  including the receptionists, nurses, well being practitioners, health care practitioners and drs have all done their level best to arrange appointments and signposted me to other services in a timely and professional manner. Despite the difficulties facing NHS practitioners, I have always been treated in a courteous and respectful manner. 
I would like to nominate the surgeries for for their excellent professional practice.
GP surgery review: alexandra-&-crestview-surgeries
Title: Bad communication systems
Rating: 1 out of 5
Visited: September 2022
Tried to phone at various times during the day phones always engaged for long periods of time almost as if phones are taken off the hook so to speak.  Very disappointed with this practice I sometimes feel that I do not have a GP it’s very worrying.
GP surgery review: alexandra-&-crestview-surgeries
Title: Sadly, nice people with simply appalling service and systems
Rating: 1 out of 5
Visited: August 2022
Patient communications is sadly lacking. I accept that telephoning the surgery is now a long winded and time consuming process, but when you explain to the person on the phone and get an appointment, one would think all was well. Discovering it's not a doctor you will see is embarassing for the clinician and awkward for the patient, and then the clinician taloks to the doctor and eventually an appointment is made - from time of first booking to the end date, over 5 weeks. Then, a repeat prescription - statins - is blocked because a review is required. However, the first you know about it is when you are on your last packet, and the first review date is in 3 months time! November, and we are in August. Surely, with such a backlog, perhaps the pharmacist might consider telling patients their review is due, rather than just blocking the repeat from the NHS system and waiting for patients to nearly run out. I might get a repeat before the review, I might not. Surely if a medical review is necessary, 3 months is somewhat long? In short, now I'm getting older, I get asked to contact the surgery more often, yet the service cannot cope. I ran out of painkillers for a long term condition, and had to go without any for a period until the Doctor spoke to me. I regret joining this practice which I had to as my old doctor's surgery closed. I've always felt like an inconvenience. The standard of care and treatment has always been poor. Emergency treatment at the hospital has always been good, but the minute you are back to the surgery, you know it's going to be bad. The receptionist triage system generates an appointment with a person who cannot treat you and 5 weeks to see a doctor is frankly disgraceful. At this appointment, I've alrady been told physio will be prescribed, which if unsuccesful, will then be another delay. My problem is a long term progressive one, and I'm already very aware what helps and what does not. Physio is not a suitable treatment, but it's having a big impact. I am self-employed and receive no benefits, and not working means no income. I don't want to retire, just have some treatment, but even with the symptoms, the system has to be followed - even when the system is totally flawed. I'd strongly advise any new patients to go elsewhere - anywhere would be better than my doctors. The staff are fine, but if it takes 5 weeks to even see a doctor, when you are in pain, with totally ruined sleep patterns, that's really not good. My anger is towards the practice managers, not the reception staff and medical staff - but surely a pharmacist could ping off emails to people warning them their prescriptions are about to be stopped ahead of time, rather than letting the NHS app tell you to contact the surgery to find out why they have been stopped? That's so simple. I'm typing this in pain, bursting to go to the loo (one of my symptoms) and another 3 weeks to go before I can even explain!