janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: comberton-surgery
Title: Poor Pharmacy
Rating: 2 out of 5
Visited: September 2023
The service has been appalling for 18+ months.  

Need to queue for 40mins to be told repeat prescription is not ready.  To then wait 30mins, again to be told not all stock in and need to come back.

Keep getting told short staffed, but this is due to poor salaries and very very poor GP management. Who could not run a children’s birthday party.

This service needs the QCC to do a in-depth review. I collect my father in laws medicines weekly which means I waste over 50 hours of my life waiting in line for a poor provided service.
GP surgery review: comberton-surgery
Title: poor example of a GP practice
Rating: 1 out of 5
Visited: May 2023
Recently had to change GP practice.  Moved from excellent surgery to somewhere that is a complete disgrace.  Extremely difficult to get through on phone lines.  Emails unanswered - even when marked for the attention of Practice Manager.  Trying to obtain repeat prescription - very hard work.  Extremely worried about my family being under the care of this practice.
GP surgery review: comberton-surgery
Title: The very worst pharmacy
Rating: 1 out of 5
Visited: May 2023
This pharmacy is terrible and gets worse every time I visit. There is always a queue and no wonder because they never have the prescription ready and always ask you to return the next day. They are disorganised, slow, poorly managed and have no idea of improvement for the future.
GP surgery review: comberton-surgery
Title: Woefully inadequate
Rating: 1 out of 5
Visited: January 2023
As a family we have been patients of this practice for over 30 years, it has gone from outstanding to woefully inadequate, to disgustingly dangerous! The practice clearly has more patients than it can care for.

Tried to book a relatively important appointlent for ongoing health concerns agter 2 hours on the phone i was told the next avalible appointment was 3 Weeks away
 At my last appointment  i saw a Dr that won't take blood tests telling me "i dont do blood tests you to book an appointment with the nurse" futher 2 week wait and i was hurried out the door. Clearly the 6Cs don't apply to this surgery. 

Recently told a family member we have bo appointments and just to attend A&E for something that absolutely was not at A&E matter. A phone call to 111 and they said a GP from your surgery will call you back. And they did. So much for no appointments.


As for the dispensary. Literally hours waiting to collect a prescription hearing patient after patient being told we don't have that in stock yet. Not like insulin or heart meds are important or anything.

 If the CQC did a surprise visit they would shut the place down.

I am embarrassed to be a patient! This practice is going to cause significant harm to someone in there failings.
GP surgery review: comberton-surgery
Title: Embarrassed to call you colleagues
Rating: 1 out of 5
Visited: October 2022
After being with Comberton surgery for best part of 40 years the way the reception and pharmacy team speak to patients is hugely disappointing, I’m embarrassed to call you an NHS colleague. Two week lead time for prescriptions yet no warning given until you come to collect after the advertised time. You change rules without telling anyone leaving patients desperately in need of medication. You implement systems without any consideration for the patient. I’m ashamed and embarrassed for you. Shocking service to your patients.
GP surgery review: comberton-surgery
Title: Desperately Inadequate.
Rating: 1 out of 5
Visited: July 2022
This surgery takes three months to pass on vital information.  Then another three months to do the same thing.  I saw 'my' GP last week (after 11 week wait).  She gave me another very important letter dated 5th May 2022 on 25th July 2022 can you believe?   We spent ages going through my recent mastectomy, dislocated knee and depression.  She promised to action several issues.  Today I had to go and collect my four weekly prescription (in itself a terrible service as I live miles away and have to constantly make this journey), it hasn't been changed as promised and I'm now informed that my GP has left the practice.  She only joined  about 18 ago and I had to wait months for an appointment then.  I have come away being told to ring them to check they have sorted out my prescription (now urgent) - they don't intend to contact me it seems.  The total lack of care and consistency here is appalling.  I am really trying to find an alternative.
GP surgery review: comberton-surgery
Title: Really good practice, with kind and knowledgeable doctors
Rating: 5 out of 5
Visited: May 2022
This practice has been looking after our family for 7 years now, and it has always been outstanding. The team of doctors are without exception kind, caring and helpful. One one occasion a doctor made an appointment to see me before the usual start of clinic, and there has never been a time when our kids have been poorly that we haven't been able to see or speak to a doctor on the same day. When it matters we've always seen a doctor, and when it can wait an appointment has been made. I really can't fault them and recommend the practice to everyone.
GP surgery review: comberton-surgery
Title: Total dispensing failure including 24h option
Rating: 1 out of 5
Visited: May 2022
Surgery refuses to allow online fulfilment of my repeat prescriptions. 24hr dispensing machine was put in to alleviate pressure on the dispensary, but last month they forgot to dispense mine to the machine, and this month the access code in my text message hasn’t worked, so I am out of medication once again. It is a shambles. This all leads to more and more phone calls to the overstretched front desk.
GP surgery review: harston-surgery
Title: A hard working exceptional practice
Rating: 5 out of 5
Visited: April 2023
My family and I have always received prompt and excellent care from this practice. When you've need for medical advice or care, Its too easy to forget the very many external challenges the practice has to contend with whilst providing the high quality of care it aspires to offer its patients. From my experience, the practice works hard to provide this to me and my family in a friendly and professional way. When I compare it to the experiences of others around the country, this practice is exceptional.
GP surgery review: orchard-surgery,melbourn
Title: Exceptional kindness
Rating: 5 out of 5
Visited: November 2023
I had to take my mother to the surgery after she cut her leg on the car door.
The receptionist promptly contacted the nurse, within minutes her leg was dressed and a follow up appointment made to check progress.
The kindness of all involved was greatly appreciated.
Thank you all
GP surgery review: orchard-surgery,melbourn
Title: Fantastic care
Rating: 4 out of 5
Visited: November 2023
I had a routine smear test with one of the surgery nurses and she was absolutely amazing. It’s not easy to go to something like a smear but she was so professional and lovely, she set me at ease and made it feel like a really important thing I had made the time for the appointment. She’s really changed the way I think about potentially awkward appointments like smears, as she explained to me how they can truly save lives, so that will stay with me. Really exceptional and this nurse deserves to know what a fabulous job she’s doing - thank you.
GP surgery review: orchard-surgery,melbourn
Title: Excellent Service
Rating: 5 out of 5
Visited: September 2023
Despite the obvious pressure the staff are under, overall the surgery provides an excellent service. 
Helpful reception staff and caring clinical advice from the GPs and nursing staff.
GP surgery review: orchard-surgery,melbourn
Title: Terrible
Rating: 2 out of 5
Visited: September 2023
Why is the dispensary always shut ????can never got through on the phone to them  and not everyone can get to the dispensary for 10.00am absolute nightmare and now it's easier for the doctors to phone you instead of seeing you how can thy diagnose over the phone or do they just guess by what you tell them the new influx of doctors down there has made the practice worse bring back the old doctors at least they got to know you more than the new ones do
GP surgery review: orchard-surgery,melbourn
Title: Quick response
Rating: 5 out of 5
Visited: August 2023
I was bitten by a dog and got to see a nurse and have a tetanus shot the same day. This was a relief as I know they are really busy
GP surgery review: orchard-surgery,melbourn
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Staff friendly and respectful, very genuine manner, listen to concerns and spend time getting to bottom of issue or forming a plan to.
GP surgery review: orchard-surgery,melbourn
Title: Mixed
Rating: 2 out of 5
Visited: July 2023
Everytime i have met with a dr or nurse for either myself or my children, they have been fantastic. Cannot fault them at all. However, the reception is just awful! My daughters vaccination appointment couldn't be attended as she was unwell, so i tried to call to inform them and reschedule. Noone ever answers the phone, 11 times i rang and each time the phone just rings out for 10 minutes then ends. This isn't the first time, nearly every time I have to call this happens and its just so frustrating. I understand they are overwhelmed with the workload and understaffed, but how can you not answer the practice phone?
GP surgery review: orchard-surgery,melbourn
Title: Smear test
Rating: 5 out of 5
Visited: July 2023
Appointment on time. Quick and easy. The nurse was great and made me feel at ease. A very necessary test and done in a respectful and efficient manner.
GP surgery review: orchard-surgery,melbourn
Title: Lovely Nurse
Rating: 5 out of 5
Visited: July 2023
I had a cervical screening test booked the nurse was very friendly and professional! I was in and out within 10 minutes
GP surgery review: orchard-surgery,melbourn
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Very friendly staff that went above and beyond to fit me in for an emergency appointment. Did not have to wait for more than 3 minutes in the waiting room. Excellent service & care
GP surgery review: roysia-surgery
Title: Good experience
Rating: 5 out of 5
Visited: October 2023
Having been rejected from Buntingford practice following my move to Royston April23, with friends poor experience of Granta, I chose Roysia. I have no regrets. Reception staff are attentive, welcoming and extremely helpful. Likewise very happy experiences with nurses and doctors. Thank you for (seemingly) bucking the current trend of unhappy GP practices. I hope that you will continue to uphold your current ethos. And, thank you again.
GP surgery review: roysia-surgery
Title: Much improved practice
Rating: 4 out of 5
Visited: June 2023
Much improved service, friendly and efficient staff really nice to have continuity of Doctors now and also great to have the option of face to face appointments if available. I feel much happier using this surgery now
GP surgery review: roysia-surgery
Title: Questionable allocation of appointments
Rating: 3 out of 5
Visited: June 2023
I phoned for an appointment on what could be a serious illness told nothing till following week and would only be a phone call. I phone the next day spoke to different person about the problem and got In Straight away I don’t see how a receptionists can make that call on someone’s health. As it was I now have been referred to the hospital for investigation and the doctor  I saw couldn’t have been more helpful and caring
GP surgery review: roysia-surgery
Title: New practice
Rating: 4 out of 5
Visited: March 2023
I was unsure how the take over of a different company would affect the practice, but when I needed a appointment I got one fairly quickly and was very happy with how I was treated, the doctor who I hadn't seen before was very thorough
GP surgery review: roysia-surgery
Title: Good practice
Rating: 4 out of 5
Visited: March 2023
My last appointment was with a physio. He was great, professional and thorough. Was good to see someone face to face instead over the phone. That’s my only negative about GP now days, some appointments should be face to face and should be requested by patient when calling not waiting for a phone call first and then maybe a face to face appointment.
GP surgery review: roysia-surgery
Title: Good practice
Rating: 4 out of 5
Visited: March 2023
Receptionist helpful and polite, had a call back from gp same day.
The dr listened to my problems and the followed to explain clearly what medication he thought would help, he also explained any side effects I might have and what to do if I had any. He asked if I was happy with the consultation and arranged for a follow up medication review.
I came away from the phone call happy and felt I was really listened too.
GP surgery review: roysia-surgery
Title: Very helpful staff and dr
Rating: 5 out of 5
Visited: February 2023
I recently had to take my young daughter to the GP and from the first moment I spoke to the receptionist she couldn't have been more helpful and kind. Then when we met with the Dr he was incredibly helpful and his manner was perfect with seeing a young child. He was very thorough and spoke through all options with me.
As my daughter was not feeling better after a few days, when I called back again both the receptionist and Dr were incredibly helpful. 
The whole experience was very reassuring and I couldn't be happier with how we were spoken with and seen.
GP surgery review: roysia-surgery
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
All staff are very friendly and the doctors are great. They all do a great job and have never had any problems with this practice.
GP surgery review: roysia-surgery
Title: Practice is beyond a joke
Rating: 1 out of 5
Visited: January 2023
This practice has gone right down hill since the take over! It is impossible to get past the reception staff to speak with a GP even when they say you need to speak to a GP about your query but need to ring in the morning! You try for hours to get through for either the phone to be put down or say sorry there is no appointments! the receptionist this morning was so rude talking over me and wouldn't let me get a word in edgeways! your always made to feel you cant actually speak to a GP anymore that understands! When your in pain fed up they just don't care anymore! You feel like your a burden but they don't actually understand your frustration with pain and being fed up! Before being taken over they had all the time in the world you never was made to feel bad or like you shouldn't be there! Mental health is meant to be a big thing and yet this surgery causes people to have mental health problems due to the way they treat you! i wish i  could have the old roysia surgery back!
GP surgery review: roysia-surgery
Title: Very supportive
Rating: 5 out of 5
Visited: November 2022
I would like to thank all the staff at the Roysia for supporting my son and I. 
The help and support I received was exceptional. Thank you.
GP surgery review: hampton-medical-centre
Title: Shocking service
Rating: 1 out of 5
Visited: April 2023
Called on the Tuesday to say my son had been vomiting and dizzy since he woke up.He also had really low blood pressure and pulse called them to ask for emergency appointment because I didn't want to use the a&e if I didn't need to was told no appointments I explained it was an emergency and was told there were no appointments until Thursday or I could call 111 which I did and am still waiting for them to call back.worst surgery I have ever experienced since I moved here now I cannot wait to leave myself and family are always well and this is my first experience with doctors in years such a truly awful service.
GP surgery review: hampton-medical-centre
Title: Shocking
Rating: 1 out of 5
Visited: October 2022
It's a ridiculous process, so now I'm left here waiting for 2pm so I can ring again, hold for an hour or so, be told I've missed the opportunity to get an appointment, then tomorrow I can repeat this whole depressing procedure. They constantly interrupt the hold music to tell you they are too busy,  well I'm busy too I'm not spending 2 hours a day on the phone trying to see a doctor because I'm bored.
GP surgery review: hampton-medical-centre
Title: Awful service
Rating: 1 out of 5
Visited: October 2022
I wouldn’t recommend this practice to anyone, in fact I am going to change my gp as this one is ridiculous.
Rang at 2am, I was told the doctor would ring me back which didn’t happened so I had to go to A&E as it’s the weekend.
Awful service and rude doctors and staff.
GP surgery review: hampton-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: June 2022
Awful service, I was diagnosed with tonsillitis and advised I needed antibiotics but the doctor never signed them so I couldn’t get them over the weekend which left me in pain all weekend and I had to take an extra day off work thanks to that.
I will not be returning to this practice as it’s not the first time I had Problems with them, definitely I wouldn’t recommend it to anyone .
GP surgery review: hampton-medical-centre
Title: Lack of common sense/unprofessional
Rating: 2 out of 5
Visited: March 2022
Went to provide a urine sample. I was given the syringe without a cup. I politely asked for the cup so I can quickly go into the Tesco toilet to have it done and return, only to be told by the receptionist that they do not have any cup available and that I should go home and do it and then come back to give them the sample. 

This I believe lacks empathy, common sense and very unprofessional as she was expecting me to drive back home only to provide my urine, something I can easily do right in the same building is totally unacceptable. They need to stop asking people to go home and do it when it can be done straight away at the Tesco toilet.
GP surgery review: octagon-medical-practice
Title: unhelpful and dismissive
Rating: 1 out of 5
Visited: February 2023
Impossible to get any sort of appointment. Receptionist extremely unhelpful and dismissive when you finally manage to get through on the telephone. I found very humiliating questioning me on the phone regarding my need to see a gp. Basically, the receptionist decides whether or not a person needs medical attention.
GP surgery review: octagon-medical-practice
Title: rude receptionist
Rating: 1 out of 5
Visited: November 2022
terrible horrible rude telephone manner from the receptionist i spoke to after they messed up my repeat prescription.  
very very unhelpful when because of there mistake i had no medication.
hopefully the person in question will act the same in front of a manager and get the sack.
GP surgery review: octagon-medical-practice
Title: Ignorant and rude reception
Rating: 1 out of 5
Visited: April 2022
I phoned 27 April mid afternoon and could hardly hear the person on the phone. It sounded like a party going on in the office with shrieking and screams! I asked a specific question and was told ‘she would email someone’ but could hear exactly how who or what! When I asked if she could check my records she said’ ie told you I’ll email …… what do you expect me to do about it! So talk about rude! Patients are asked to be civil with staff but what about staff with patients?
GP surgery review: ailsworth-medical-centre
Title: Amazing service
Rating: 5 out of 5
Visited: November 2023
Recently moved to the village. Not yet registered with doctors. My son was unwell. One phone call and the extremely helpful receptionist immediately registered and booked us a phone consult. Spoke to the doctor and son has new doctor and medicine by lunchtime. Couldn’t ask for a better service.
GP surgery review: ailsworth-medical-centre
Title: Brilliant service received.
Rating: 0 out of 5
Visited: May 2022
The help I received sorting my medication and chasing the hospital for me was amazing. I had come to the end of my other medication and was doing what the hospital had advised but they were then suggesting that things had not been put down.  
The doctor trusted me (the patient) and took for what they were saying as not true and continued to press them. The end result was me getting my required medication and I couldn't be happier with the service I received from my GP and the reception staff.  
Thank you so much.  
Kindest regards
GP surgery review: ailsworth-medical-centre
Title: Impossible to get appointments at this practice
Rating: 1 out of 5
Visited: February 2022
Trying to get an appointment at this practice is massively stressful. 
They have a terrible system for booking appointments.  They don't give you appointments over the phone, they ask you to go online and do it yourself.  It wouldn't be too much of a problem if there were appointments available online, but every time you look there's nothing.  So no appointments online and no appointments over the phone, how are you supposed to see the doctor??  A huge overhaul of this system is urgently needed.
GP surgery review: botolph-bridge-community-health-centre
Title: Serious Concerns
Rating: 1 out of 5
Visited: January 2024
It took a great effort for me to ring this Practice this morning but no-one picked up the 'phone . For over a year and a half now I have been waiting for some/any treatment (at this and my previous Practice). Last year was twice told I would speak to GP but had either Pharmacist or Nurse Practitioner . When the Nurse Practitioner called she didn't have the time to speak to me as she was dashing off for another appointment - all my previous GP's have given me time . My medical Exemption card runs out next week again cannot contact to get this renewed - I put a message at the bottom of my last repeat prescriptions about this . Speaking of prescriptions I cannot order any more without a review again can't get hold of anyone (and have never had this done before) .
Worst of all I have written to the Practice manager ThReE TiMeS and on each occasion my letters have been ignored . These have all had the word UrGeNt in them , just before Christmas I had an adverse result come back from a screening so I need to speak to a GP in the hopes that they will prescribe the medication I need to clear up the flare up of a chronic disease which has been ongoing since May 2022 - which is what I believe is causing all my problems . All I want is my life back at this time I can only  be ten minutes away from my home .
My father needs a blood test and at this time he is unwell - I don't have the time to sit and wait for this Practice to answer the 'phone . Everyone who knows me knows the huge effort it takes me to use the 'phone as I hate it so much so I hope that any response to this review will be sent via email - which they should have .
GP surgery review: botolph-bridge-community-health-centre
Title: One Step Forward - Two Steps Back
Rating: 2 out of 5
Visited: September 2023
They appear to have a lot of progress this year, going from terrible to acceptable. But I still don't understand how hard it is to a) get an appointment and b) why they only see you face to face as a last resort. I had many bloods done on Friday 8th September, and as early as Sunday I got a text to call for a telephone appointment to speak to a nurse. Why can't they book the appt and send you the  date and time like the out patients dept ? - Line was permanently engaged from 7.59 to 8.25 Monday morning when I gave up. Monday pm I get a second test to also call and arrange a telephone consultation - so here we go again, Tuesday morning and its currently 21 Minutes permanently engaged - and this is a new telephone system... At least on the old system you knew you were in a queue for ever but a constant engaged tone sends my blood pressure racing - you know the thing the doctor needs to talk to me about and review my medication. If you are lucky enough to get through in the fastest finger first competition, the doctor will do anything to avoid seeing you face to face, asking to send Photo's by email link. But there is no follow up if treatment doesn't work then you have to go through it again, or go private. The surgery leaves you feeling very isolated. One more point - how can the appt line be engaged before its even due to be open ?