janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: sleaford-medical-group
Title: Disgraceful service
Rating: 1 out of 5
Visited: August 2022
I phoned the surgery yesterday afternoon to book an appointment due to having heart palpitations and other symptoms concerning my heart. The response was to phone back tomorrow due to them not accepting any future appointments.

I then phoned back this morning at 8am (the earliest you can call the surgery) to arrange an on-the-day appointment. AskMyGP was unavailable as it always is. I told the receptionist that I had been told to make this appointment and she, instead, informed me that a doctor would give me a call-back at some point today. I therefore waited at home all day for this call for nothing to happen. I called them back at 5pm to chase the phone call up and was told that I was on the list and could expect a call by the time the surgery closed at 8:30pm. I'm not sure how I could be so far down the list after I was one of the first to phone them this morning and I am sure that more than one doctor works at Sleaford. I continued to wait for this call but it never came.

This concerns my heart; I would imagine this should be prioritised due to it being a fairly serious issue. I am disgusted by the level of service I have received from Sleaford Medical Group and this is certainly not the first time I have been let down by this centre and am very much looking forward to changing practices.
GP surgery review: sleaford-medical-group
Title: Mental health-not helpful comunication.
Rating: 2 out of 5
Visited: August 2022
I tried booking an appointment through askmygp as advice. I spoke to a lady who said I could only request an appointment for for that day or they could offer me 3 different dates at the same time (9am) as that's all they were aloud to offer me. I'm a single parent with two children with extreem mental heath issues. I tried to explain that I can't do 9am as its school time and I carnt do same day appointments as I have to emotionally prepare myself to be able to leave the house and struggle speaking to people on the phone (which is one of the reasons I was happy when i realised I could request appointments online) and that actually I was really struggling speaking to the lady I was on the phone to at that time. She then told me she was putting me through to her manager because I'd apparently said I didn't want to talk to her and she wasn't being helpful. I tried explaining that that is not what I was saying, that I was saying I struggle emotionally speaking to anyone on the one so speaking to someone on the phone and then having maybe minute to prepare and leave my house to get to an appointment was not something I could emotionally cope with. She transferred me anyway. Her manager then went over everything again (by this point I was shaking and extremely panicy). She then questioned weather I had anyone to look after my children/take them to school and suggested childminders, family or friend. I said I had no one childcare wise. She then tried offering me weekends when I'd already said i had no child care and had requested during school times because it couldn't be discussed around my children (issues with my vagin caused by childhood sexual abuse). She did then offer me an appointment at a time and day I could get to however said that she could over ride the system this once but as I am a one of case it wasn't something they were generally aloud to do. That they have to go with the normal census. I then said that no single parent would be able to get to the times they are aloud to give out (9am) and that actually alot of people struggle communicating on the phone and have anxiety issues, that I didn't appreciate that nothing was put in place for people like myself and that I personally think the first lady I'd spoken to was rather rude for someone who should have shown an understanding for mental health needs (in the same was as they show consideration for people with other kids of disabilities). She continued to state that they have to go with the norm and that her colleague had tried everything she could and that id got my appointment hadnt i. I asked how to complain and put the phone down. I then had an anxiety attack that lasted 20 minutes (while trying to look after two children). I have then spent the rest of the day so far numb and dissociation. I don't appreciate being made to feel liken an anomaly and an inconvenience. It makes me want to apologise for having mental health and that's not how contacting your doctors should make you feel.
GP surgery review: sleaford-medical-group
Title: Poor booking system
Rating: 1 out of 5
Visited: August 2022
I went on line 10.08.22 and  found all appointments had been taken I then found opening time had been changed to 07.30 also the G.P. appointment times had been changed 4 hours in morning each weekday I have been in waiting room twice recently and there is no notification of change of hours how do they expect patients to to be happy they always say it is matters beyond there control, just a truthful explanation would go a long way but that seems to be beyond them.I also went online on 11.08.22 to try booking an appointment again only to be faced with no appointments at all unless they are serious with no explanation what serious, is by now I was pretty  always the same no truthful explanation or one that says just why it's happening for now i am giving up and try again next week.
GP surgery review: sleaford-medical-group
Title: repeat prescription
Rating: 2 out of 5
Visited: July 2022
my repeat prescription was finaly aranged to all be on the same date for collection sadly this was not done when i spoke to the person at Dispensary she was very rude telling me the rest of my prescription including one of morphine was sent to boots but the morphin patches were not sent as thay had a different date on them even though the other items had the same date so for a month i have not been able to use the morphine patches it now comes to the 8th 2022 if my patches this time are sent is it safe to re start them and since when did  some one at  Dispensary can make a decision on what medication some one should be taking specialy if it is a controled drug like morphine every time i try to make any complaint at smg the staff and even the practice manager seem to be quite rude contacting a doctor is impossible even if that doctor sends a msg to contact them directly the  practice manager opens the letter and tells you to stop jumping the queue lets face it smg needs some kind of re structure
GP surgery review: sleaford-medical-group
Title: Walk in centre excellent service
Rating: 5 out of 5
Visited: July 2022
The staff (both receptionists and doctor) were extremely helpful and friendly. The environment was very pleasant. I didn't have to wait long until I saw the doctor and this avoided me having to goto A & E.
GP surgery review: bourne-galletly-practice-team
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2022
I have been very pleased with the care and attention I have received from all the staff at this practice during the two years I have been registered there. Their expertise has identified several health problems and I receive ongoing care on a regular basis which impresses me and puts me at ease. I highly recommend them.
GP surgery review: bourne-galletly-practice-team
Title: Excellent practice !
Rating: 5 out of 5
Visited: September 2022
Caring, seen on the same day you phone in. Just wonderful service. Each GP usually has a specialist knowledge in specific areas so added bonus!
GP surgery review: bourne-galletly-practice-team
Title: Brilliant practice
Rating: 5 out of 5
Visited: August 2022
My husband who has vascular dementia visited the surgery recently, the doctor was wonderful with him ,so caring,
GP surgery review: bourne-galletly-practice-team
Title: Efficient and prompt care from gp and reception
Rating: 5 out of 5
Visited: July 2022
Receptionist was efficient and caring, sent a link for me to photograph my elderly mother’s infected leg. This was reviewed by a doctor and I was phoned promptly, the call was caring and professional, I was able to collect the medication from local pharmacy within 30 minutes! Very grateful thanks.
GP surgery review: bourne-galletly-practice-team
Title: Brilliant service
Rating: 5 out of 5
Visited: July 2022
Always helpful and call back system brilliant and being able to get same day appointment if needed is so unusual. I hear many tales of people having to wait days to be seen at many other practices
GP surgery review: bourne-galletly-practice-team
Title: Brilliant practice
Rating: 5 out of 5
Visited: July 2022
Always polite on answering the phone. Ring back from the health professional always within time given. I have always been seen without any fuss.
GP surgery review: bourne-galletly-practice-team
Title: Outstanding Service
Rating: 5 out of 5
Visited: July 2022
Moved back to Bourne 6 months ago and this practice is a breath of fresh air. Never have I experienced such a good, kind and caring service. All colleagues are amazing, from the receptionists to the nurses to the doctors. The practice is modern, clean and tidy. Everyone has time to listen, to understand and offer the best course of treatment. You should all be immensely proud. GP surgeries are under pressure but the service I have received from this practice is second to none. Thank you.
GP surgery review: bourne-galletly-practice-team
Title: Great practice , best pharmacy ever
Rating: 5 out of 5
Visited: July 2022
After a big mix up with my 86 year old mums
Prescription they sorted it all out for us in 10 mins , so polite , helpful and thorough, reassured 
Mum and even though it was the end of the day 
We didn’t feel rushed.
Doctor was so kind with mum as they always are .Best service ever😀Thankyou galletly.
GP surgery review: bourne-galletly-practice-team
Title: Excellent service
Rating: 5 out of 5
Visited: June 2022
This is by far the best doctors surgery I’ve ever registered with, they are extremely professional and the doctors are so very helpful, they make you feel like they genuinely care about you and want to help. I’ve had exceptional service from a couple of doctors here and I’m so thankful for their help.
GP surgery review: beechfield-medical-centre
Title: Made to feel comfortable
Rating: 5 out of 5
Visited: January 2023
The nurse I saw for my appointment was very friendly and of a caring nature. This nurse took the time to listen to my worries and I never felt rushed. It was the best experience I have had with any GP practice. I want to thank this nurse again for everything she did at my appointment. This nurse is an asset to the practice.
GP surgery review: beechfield-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
For the last few months, i contacted my GP practice for my son,my self and my husband.
I always received grate advice,  the doctors, nursers and other medical staff are kind,very polite, making me to feel safe.Moreover, they are so professional and kind, giving me the time to talk, reassuring me in good maner and with nice words which is grate when we get stressed and worry . Also, they always offer at least a telephone consultation which is grate at this hard NHS time.
I really thank to all of the staf and i really appreciate all you support.
With gratitude 
Gabriela Buia
GP surgery review: beechfield-medical-centre
Title: Great staff if you can get an appointment
Rating: 2 out of 5
Visited: December 2022
Tried to book an emergency appointment, was told there were none left and to try again tomorrow or contact 111. Worried about my symptoms so did go to 111 online and the answer was get an emergency appointment with your GP. On the phone to the surgery at 08.00 - 37th in the queue. The quality of the staff does not mean much if you cannot actually get to see some one
GP surgery review: beechfield-medical-centre
Title: Great Service
Rating: 5 out of 5
Visited: November 2022
Thankyou for the great care and service you provide, especially at these challenging times. The NHS are the best in the World. Thankyou for looking after all of us, especially Karl.
GP surgery review: beechfield-medical-centre
Title: Very happy with my treatment
Rating: 5 out of 5
Visited: November 2022
I had a problem with my medication and I spoke with one of the ladies at the reception, the way that she helped me with my problem was so amazing she reassured me and sorted my issue with kindness and great help. It left me with such faith in the way she spoke to me and her understanding was so helpful, the issue was sorted and I really appreciate everything that she did for me, it’s so nice to speak with someone who took her time to listen and then resolve the problem, I really could not have been treated with more care and understanding it restored my faith in people. Unfortunately because I was so emotional about what had happened I can’t remember her name but I will never forget her kindness and would just like to say that I am so very thankful for her help and attention. This lady is an asset to my surgery so again I am so very thankful for her help and kindness.  Mrs Sylvia Hayden
GP surgery review: beechfield-medical-centre
Title: why waist people time
Rating: 2 out of 5
Visited: November 2022
Today 29/11/2022 I rang the surgery.  Need medical assistance for a family member, when I rang, I was 9th in the que - you all know how it works.... eventually I was number 1 in the que - that took 14 minutes.  On answering the call, I was told no more appointments available for today ring back tomorrow or try 111.
question - why tell me I'm 9th in the que why not say, no more appoints available today ring 111??
so, frustration and time wasting for everyone what a waste of NHS resource having that phone 'manned' when all they are going to say is ring back 2mora or ring 111, a recorded message could say that, and the person could then be put to much more productive use.
GP surgery review: beechfield-medical-centre
Title: Fantastic practise
Rating: 5 out of 5
Visited: October 2022
The building is modern and very clean and bright.

Simple patient waiting system across two floors with the doctor coming out to call you in.

They had new technology so I have my oxygen levels etc tested whilst sitting in the chair using a device on my finger!

Called in the morning, had a call back within an hour and was asked to attend the surgery within two hours.

The doctor was very patient, took his time to talk to me and rather than fob me off with antibiotics, offered an alter treatment to try.

He was polite, never made me feel rushed and was very nice and extremely thorough.

I am new to the area and I was amazed at the service I got, and the fact that I had a basic MOT whilst I was visiting.

I hadn’t previously seen a doctor for at least two years! 

I am so pleased to enrol at this surgery as I feel that if I needed them again, I would get support and be able to actually see a real doctor that would take the time to help.

The receptionist was very helpful and very kind.

The place was immaculately clean and offered plenty of space for waiting patients.

I was really impressed with it all.
GP surgery review: beechfield-medical-centre
Title: Worst practice
Rating: 1 out of 5
Visited: October 2022
I do not recommend.  There was very bad service at the reception desk.  When I don't come, it's empty.  They don't want to make an appointment face to face. When you get an interview with the doctor, he asks what he needs from him or Jsk can help me.  As I say what I need.  It won't help.  I have to go privately because doctors don't want help. Wages so much on nhs.  And there is no help of any kind.  These are just some kind of joke.  I don't know what happened to the medica center.  But it's very bad now.  It used to be different.  And now they have patients somewhere
GP surgery review: beechfield-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: September 2022
After a doctor at this practice suspected bladder cancer I had a cystoscopy just over a week later followed by the ct scan. Within a month of diagnosis I had an operation to removed the cancer, an excellent service from both doctor and hospital.
GP surgery review: beechfield-medical-centre
Title: Understanding staff
Rating: 5 out of 5
Visited: September 2022
Staff went above and beyond to help me. Phone calls returned after sorting queries for us. So very polite and understanding.
GP surgery review: munro-medical-centre
Title: Great Patient Experience
Rating: 5 out of 5
Visited: June 2022
Having been registered a few years I don't often visit the practice, that said, when I have visited I have had a welcoming and professional experience. 
Primarily visiting the nurses for procedures I cannot commend them enough for their work, they were chatty & built rapport before explaining each phase of any procedure and ensured I was at ease. 
Booking appointments was easy & there have been no extensive wait times. Given what all medical professionals have been through throughout the pandemic the staff at Munro have been exceptional in my experience with them. 
Ignore what you see on Facebook as it's not accurate and says more about the patients than the staff doing their utmost to support patients.
GP surgery review: munro-medical-centre
Title: Not geared up for men.
Rating: 3 out of 5
Visited: May 2022
Had to literally beg for a PSA test,most of the men in my family have prostate cancer,I needed a test,first told to wait until I had symptoms,then its too late,men should be tested regularly,like women are.I have never seen a doctor there.Not good.
GP surgery review: munro-medical-centre
Title: Discussing practice
Rating: 1 out of 5
Visited: May 2022
Never help with nothing..never come back on phone calls, or do not provide help after appointment. Very hard to get any help from that horror place.. people not getting any help in there...close doors better!!!
GP surgery review: munro-medical-centre
Title: Fantastic nurses
Rating: 4 out of 5
Visited: February 2022
The nurse I saw was excellent, very kind and after listening to me, had a clear plan of action and also put my mind at ease. I know they only have a few minutes but I never felt rushed. I really can't fault her attitude or ability.
GP surgery review: the-deepings-practice
Title: Excellent practice & excellent staff.
Rating: 5 out of 5
Visited: September 2023
I attended this practice for a minor surgical procedure as part of the Community Surgery Service. Everything about my experience at this surgery was excellent from the initial contact to organise my surgery to the parking to the reception staff, from the waiting area to the amazing surgical staff. I was made to feel welcome, treated as an individual, treated with respect and received a service that could not have been bettered in any way. Sadly I’m not able to register, as a patient, with this practice as I live out of their catchment area. However, many other GP practices could learn a lot of lessons and provide a vastly improved patient experience if they ran their services in a similar manner to the Deepings Practice. The service I received at this practice really highlighted the many shortcomings of my own GP service, the most noticeable being the total lack of patient care and respect at my practice. I hope all patients registered with the Deepings Practice appreciate the service, care, excellent staff and facilities that are provided for them.  Many of us in Peterborough have to accept a far inferior GP service, both in care, services and respect, all run by anonymous telephone call staff. Thank you again for an excellent service and experience, the people of the Deepings are very, very lucky to have access to such a wonderful health service.
GP surgery review: the-deepings-practice
Title: Awful
Rating: 1 out of 5
Visited: September 2023
Very rare you can get any kind of appointment, nothing available via nhs app. Not even telephone appointments in the next 16 weeks. When you do get a telephone appointment they rarely call within the time stated. Awful service
GP surgery review: the-deepings-practice
Title: From reception to GP back to reception excellent A
Rating: 5 out of 5
Visited: September 2023
Apprehensive about seeing GP after so long, had palpitations waiting, but hearing receptionist being kind and helpful to patients was a good sign. GP himself was attentive and did not hurry me, came out feeling better. At reception made a scan appointment,  covid and flu appointment,  the lady did not rush me and I had excellent service.
GP surgery review: the-deepings-practice
Title: Extremely Poor Service
Rating: 1 out of 5
Visited: September 2023
My son phone to speak to a doctor, and was told someone would contact him within 2 weeks to make an appointment. He has heard nothing and it is now over 2 weeks. He asked me to phone and chase for him, as he cannot phone from work & had to take a day off to make the last call. I have phoned and found the receptionist completely unhelpful. I am sure if the Surgery was more helpful, people would have a better attitude towards them. Surely no-one of any age should be made to wait this long to speak to a Doctor.
GP surgery review: the-deepings-practice
Title: Can’t get appnts to see gp face to face
Rating: 2 out of 5
Visited: August 2023
Had appointment by gp cancelled by telephone by receptionists  due to unforeseen circumstances new appnt 2 weeks time on 16th .All l need is the results of my X-ray in left hand ,which came back abnormal,  .The impression l get is that doctors don’t want to see their patients .The service to clients is getting worse not better .This needs to improve as patients health&  well being is being put at significant risk .
GP surgery review: the-deepings-practice
Title: Happy consultation
Rating: 4 out of 5
Visited: July 2023
I had an ECG with a practice nurse in July and can only say the experience from start to finish was conducted in a friendly, professional and courteous manner. In a world where it's so easy to complain about life, I feel a little praise for a good service goes a long way. Thanks Deeping Practice.
GP surgery review: the-deepings-practice
Title: A Huge Thank You
Rating: 4 out of 5
Visited: July 2023
Can I please give a huge thank you to the practice reception supervisor and the afternoon on call receptionist for the help and assistance given to me yesterday (4 July 2023) by arranging a telephone and face to face appointment with the on call Doctor that afternoon. I had completely misunderstood and wrongly interpreted the way the appointments system worked and consequently needed guidance in respect of future appointments I had made. This came by way of the reception staff above who politely and diligently came to my rescue and sorted everything out professionally, quickly and without fuss. Thank you for your time, patience and understanding. It was so much appreciated.
GP surgery review: the-deepings-practice
Title: Awful
Rating: 1 out of 5
Visited: July 2023
Firstly I would like to mention that I needed a phone call to get a face to face appointment, I thought the NHS could not afford to waste money. The Doctor who I did see did not listen to me when I told them that I took Buscapan they said I can see not telling me if it was safe to mix with  they wrongly prescribed. Medication came in a box with no instructions. This has left me feeling stressed and very unsettled and quite worried about health. As a person with a communication disorder this lead to me feeling slightly misdiagnosed.
GP surgery review: the-deepings-practice
Title: Friendly & Approachable
Rating: 5 out of 5
Visited: July 2023
Very helpful when needing a blood review. Offered me a quick and convenient appointment. Pleasant and friendly interaction.