janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: bury-road-surgery
Title: Wonderful treatment
Rating: 5 out of 5
Visited: February 2022
I tried to make an appointment following an eConsult only to find that none were available. I was advised by the Receptionist to call back at 8am on a certain day when more appointments would be released. I did this an had an appointment the following week.
I was greeted by the Receptionist at the surgery and my temperature was taken. It was normal. I had already checked at home and done a lateral flow test to be on the safe side.  I managed to organise a blood test that had been requested by the doctors whilst I waited in the well spaced waiting room.
The doctor saw me promptly and explained that what I thought might be arthritis wasn’t. A diagnosis was made and advice was given.
Throughout my visit I was treated with the utmost care and concern. Thank you Bury Road Surgery.
GP surgery review: rowner-health-centre
Title: Going downhill
Rating: 2 out of 5
Visited: January 2024
What’s happened to a surgery that used to be great. Appalling phone service that does not work correctly, you call dead on 8am to get an emergency appointment only to be 15th in queue, then the phone system cuts you off, you call back and it tells you there’s an error, call back again and you’re still 15th in queue, by the time you get to speak to a receptionist all emergency appointments are taken so you have to call 111. What a waste of services. Is it also true that GP’s only allow the receptionist to book 9 patients in per day for emergencies?!? The practice is failing their community yet screaming for new patients when you cannot even manage the ones you already have. Make clearer signs for patients where blood tests are being taken, receptionists can see you’re waiting at the desk but just blank you, that’s just unnecessary and rude, at least acknowledge the patient waiting with a nod or a smile. I understand you may not have the nicest of some patients under frustration with all the above, but the Pratice needs a vast improvement and quick as its failings are clearly becoming apparent!
GP surgery review: rowner-health-centre
Title: Really poor service. Are never available
Rating: 1 out of 5
Visited: October 2023
Really poor customer service, especially for call appointments. You call at 8:00 am to be number 4 in the queue and you wait 30 minfor the phone to call, and you wait another 10 min for someone to pick up if is not getting disconnected. And here you go again. After 1h on the call, they tell you that is no room available anymore.
GP surgery review: rowner-health-centre
Title: E consult
Rating: 3 out of 5
Visited: October 2023
I recently had a full knee replacement, and due to complications, I needed painkillers and anti inflammatory tablets but needed an e consultation to get them as unfortunately waiting for  an appointment wasn't an option.  I was told I would have a call back this Thursday just gone, it didn't happen and you unable to contact the surgery before 6.30 pm and then you can only send a pre written email. You will then hear from the surgery by 6.30 Friday. Again this never happened. I have now had to through outside the NHS to get through this week end. E consult is not worth the 15+ minutes it takes to fill it in. Seriously not happy
GP surgery review: rowner-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: August 2023
Going to the doctor is never nice but the staff and doctors at Rowner are always so helpful and polite to me. The nurse who took my blood was great with making me feel at ease and was super friendly. The reception staff I spoke with were helpful and informative when I needed additional info about what else I had been referred to. It’s difficult to get an appointment sometimes but they’re always so understanding and try to get something to suit you and present you with a variety of options. I’ve been with the surgery for close to 10 years now and only had a couple of hiccups which I think is really good, considering everything going on. Thanks for all your hard work guys I really appreciate it :)
GP surgery review: rowner-health-centre
Title: Relaxed atmosphere
Rating: 5 out of 5
Visited: April 2023
Saw Advanced Nurse Practitioner who was reassuring, friendly for myself  as I  was rather nervous as only the 2nd time of visiting surgery since we moved over approximately 3yrs ago left feeling happy
GP surgery review: rowner-health-centre
Title: Great Pratice
Rating: 5 out of 5
Visited: April 2023
Yesterday's appointment went really smooth Nurse was very helpful and provided necessary information and it felt that she really understood my problem and had my best interests at heart.
GP surgery review: rowner-health-centre
Title: Obtaining an appointment
Rating: 1 out of 5
Visited: December 2022
You are unable to get through on the phone, when you mention this you are referred to their Facebook pg! This is seemingly where they chose to place information about issues with their phone lines rather than their website. E consults are not reviewed correctly resulting in symptoms being missed and telephone appointments offered in 28 days time when 111 says they are urgent.  If you do manage to make an appointment and check in using their automated system it still doesn't register that you are there and when you question if your appointment is going to take place you get a convoluted reason a to why it hasn't and they will "squeeze" you in.  This is said to you while you are standing next to a sign saying how many appointments were missed. The medical staff if you can get to see them are great the clerical staff are unhelpful and condescending. I feel sorry for anyone who has to deal with them on a regular basis as it must add to the stress if the situation.
GP surgery review: rowner-health-centre
Title: Phone system is terrible
Rating: 1 out of 5
Visited: May 2022
I've given up ringing this surgery as whoever or whatever is managing the phone system does not work. You can be first in the queue and you'll wait another 20 minutes to be cut off or the automated system will give you a queue position and a time frame to be answered and then a few minutes later tell you to try back later. Pretty poor for a service that is meant to care for life...
GP surgery review: rowner-health-centre
Title: Communication and customer information
Rating: 4 out of 5
Visited: April 2022
Attended for blood test and stood at reception for over 8 minutes. Staff aware I was there but did not come out for some time. Advised that my blood test was upstairs so late for appointment. There was no information at reception to tell me where to go. Other person who had been sitting down then came upstairs angry he had been there for over 30 minutes before finding out where to go. Seen the same on 2 occasions now.
GP surgery review: rowner-health-centre
Title: Awful reception team
Rating: 1 out of 5
Visited: April 2022
Firstly drs and nurses I’ve seen at rowner health centre I could not fault. 
However trying to get through on the phone and waiting over 70 minutes just to speak to a receptionist  on the phone is unacceptable, I have also sat In the waiting room on my last visit to the surgery witnessing the receptionists chatting in the background while a elderly man stood waiting to be seen at reception for well over ten minutes, again I can not fault the rest of the staff at the surgery but the receptionists are poor and as echoed this can not be safe practice
GP surgery review: solent-view-medical-practice
Title: Cannot get to see a doctor
Rating: 1 out of 5
Visited: September 2023
I know covid was an issue, and I'm very aware that government cutbacks to the NHS are a major problem; but why is it totally impossible to get to see a doctor? I have a receptionist tell me that my condition isn't serious enough to warrant a face to face meeting and I should wait for a phone call over the next 7 days... my condition is longterm and debilitating, causing me to miss work regularly. That used to be enough, why isn't it now? Apalling service; polite, but still appalling!
GP surgery review: solent-view-medical-practice
Title: Outstanding Practice
Rating: 5 out of 5
Visited: April 2023
I am so sorry to hear people have been leaving negative reviews on social media about this amazing practice.  I cannot praise the doctors, nurses and reception staff more. They have provided an outstanding service to my elderly father and although I live many miles away from him due to work commitments, I feel reassured he is in very capable hands.  The e-consult system is a first class means of contacting the practice for my father, which I have used recently. I understand some patients would prefer to book appointments, like in the days before covid, but I would much rather have the appropriate clinician signposted to me rather than have to wait to see a GP when a pharmacist could have sorted me out sooner.  Many thanks to everyone at Solent View Medical Practice.
GP surgery review: solent-view-medical-practice
Title: Poor approach to Customer Care
Rating: 1 out of 5
Visited: September 2022
My son has been registered with the practice since 2006 but recently completed his University registrations where he starts on 26th September 2022.  

He remains at his home address until that time.  He does not leave here until the 24th September 2022.

He recently had to attend an A&E Department in London for a severe throat infection where he had an abcess that needed to be drained and then put on intravenous antibiotics followed by an oral course.  He completed these approximately 2 weeks ago.  
Over the weekend it flared up again so we contacted the surgery this morning to arrange an urgent appointment only to be informed that he was no longer registered with the Practice and we would need to contact his new GP.  We have no idea who this is and assume it is within the University - 120 miles away and which does not open until 26th September 2022 and who know nothing about my son.  I am absolutely disgusted with the approach taken and feel very let down. 
Informing me that they had had the same problem is not very helpful.   

As a family we have all been registered with the practice since 2006 - originally with the smaller practice until they merged and I have to advise that that practice ran perfectly with staff that cared and worked with the patients as opposed to against.  

I very much appreciate the pressure that the NHS have been under of late but feel incredibly let down at this time.
GP surgery review: denmead-health-centre
Title: Efficient practice
Rating: 5 out of 5
Visited: June 2023
I have found the practice to be very courteous, efficient and helpful. The staff all seem to enjoy their work and are very pleasant.
GP surgery review: denmead-health-centre
Title: Terrible practice and poor patient care
Rating: 1 out of 5
Visited: March 2023
Whilst this practice used to be a good one in the area, it has really gone downhill in the past 6 months or so,  I think becuase they have less clinical staff working.  It's almost impossible to get an appointment, you have to spend ages on the phone waiting and once you do get through, all appointments are usually gone.   The phone message is terrible, there is a unnecessarily long phone message as soon as you connect which you have to listen to in full before you are even connected to the queue, which you then sit in for ages with no varied queue messaging or interesting information whilst you're hanging on which I know other surgeries have.   It's a waste of time queuing as so difficult to get an appointment even when you do get through.
Having been a patient for a number of years at this practice, I have definitely noticed the service declining and feel there is no patient-centred care and it is poorly managed.  Sadly I understand that one of the best GPs currently working there is retiring soon so I can only imagine how much worse the practice will become.
GP surgery review: denmead-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: December 2022
Submitted on line form on Tuesday evening.  Had phone call from GP the following morning at 9.50. Was given an appointment to see her at 11 am.
GP surgery review: oaks-healthcare
Title: practice
Rating: 3 out of 5
Visited: December 2023
since last review have had 2 more things done plus 1 phone call back have been as good as gold have got 2 more to go see what happens then
GP surgery review: oaks-healthcare
Title: rubbish
Rating: 1 out of 5
Visited: December 2023
been there 69 years tryed to get appoitment to see doctor told to phone in morning told them work nights got told dont know what to then said phone 111 rarely see doctors second time had problemhave new doctor dont know how long see been there as never seen since becoming oaks have gone right down hill
GP surgery review: oaks-healthcare
Title: Terrible reception staff
Rating: 1 out of 5
Visited: November 2023
Tried to get some medical advice as I have a lump appeared on my back would have accepted a phone call (i don't expect to much like an actual doctor) no chance of anything very rude receptionist who put the phone down in the end !!!!

Just not good enough i dont use the doctors hardly ever when i tried to be trested this way leaves a a bad taste will try and else where.
GP surgery review: oaks-healthcare
Title: Appointments for Covid booster
Rating: 1 out of 5
Visited: September 2023
Once again this practice goofs up. Text message received to book an appointment for a Covid booster jab. Only you can't as 'No appointments are available'. Where does this leave patients ? No doubt a response will be received either defending or stating there has been a problem. Never a response acknowledging their shortcomings and seeking to address them. It really is very poor.
GP surgery review: oaks-healthcare
Title: unprofessional and rude
Rating: 2 out of 5
Visited: July 2023
I have given up trying to get an appointment to actually see a Dr. My allocated Dr has over the last 3 years changed 3 times and I never saw any of them. Their frustrating telephone system leaves much to be desired and having to listen for 2 minutes of recorded message it then takes an absolute age to speak to a human being if at all possible. 
Having just tried to get some blood test results and explaining that it wasn't possible to ring in-between the allocated hours of 11am and 3pm because of work commitments I was told "yeah whatever". How unprofessional. That's it for me I will be changing to another practice.
GP surgery review: oaks-healthcare
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
We joined the practice in October 2022 and we are extremely impressed with the service that we have received. Everyone is so friendly and helpful. Tests were carried out, hospital appointments arranged etc. Cant fault them at all. One suggestion, perhaps employ another blood test person to take the pressure off those already there and make more appointments available.
GP surgery review: oaks-healthcare
Title: A sad  state of affairs, a deteriorating service
Rating: 2 out of 5
Visited: February 2023
What was a lovely family practice has deteriorated since it merged becoming part of Oaks surgery. If you were lucky enough to see same staff it was okay.
During some one to one GP consultations a knock on the door and another doctor just walks in! No thought or apology to privacy and dignity of patient.
GP retires, no communication until six weeks after the GP has left. Extremely poor practice, where support is given to patients on their mental and physical well being.
The friendly supportive touch has gone.
It is now impossible to book a face to face appointment, there are times when that is needed.
A sad state of affairs for a GP service that to many was outstanding.
GP surgery review: oaks-healthcare
Title: let down
Rating: 3 out of 5
Visited: January 2023
had very severe cramp on tuesday evening (dark)while walking back home park lane  could not get any help and could not walk so phoned surgery three times phone no answer phoned 111 no answer took me 2 hours to get home (5 min walk) cant get appointment and no econsol  to arange for call i know you are busy but i am terrified of it happening again
GP surgery review: oaks-healthcare
Title: Abuse. Why?
Rating: 1 out of 5
Visited: January 2023
It’s no wonder this practice complains of abuse. They really need to ask themselves why.
Requests for an appt? It doesn’t happen!
3 telephone calls and a visit and no nearer achieving my objective!
Promises to call you back. It doesn’t happen!
Requests for a manager to call you back. It doesn’t happen!
When you get hold of the person who promised to call you back “oh I passed that to someone else”.
No accountability whatsoever, a receptionist who obviously doesn’t even want to be there.
In my 20 minute wait to speak to reception I overheard 3 different and justifiable complaints!
A truly shocking level of customer service that needs investigating by the governing body.
If there was a genuine desire to resolve issues a manager would have already responded to my request for a call back.
GP surgery review: oaks-healthcare
Title: Amazing surgery with lovely staff
Rating: 5 out of 5
Visited: October 2022
Oaks healthcare has always provided me with the medical care I need or directed me to the right place. All of the receptionists are always friendly and helpful on every occasion I have spoken to them and the nurses work their socks off for us patients!!
GP surgery review: the-bosmere-medical-practice
Title: Terrible place
Rating: 1 out of 5
Visited: November 2023
Can not get a appointment for love or money phone in went inperson to be told no oppointment at all just told to go to a and e this is just a joke wish any one luck who can get passed the reception desk
GP surgery review: the-bosmere-medical-practice
Title: Can't fault
Rating: 5 out of 5
Visited: July 2023
I had a blood test room 8, on 4thJuly 2023. Unfortunately I didn't take note of the nurse. But she was so professional, polite, charming and made me feel at ease. I never even felt the needle. Credit where's it's due. Thank you
GP surgery review: the-bosmere-medical-practice
Title: Used to be great...
Rating: 2 out of 5
Visited: July 2023
Pre COVID I couldn't fault this surgery, I was seen promptly but a caring GP and I felt I was being helped with a long term condition I have that needs constant review.

Unfortunately the GP I was seeing has now retired and I've not been able to see a GP since. I have tried to call to get appointments on several occasions to be told there are none left and to call again. My condition is not urgent but requires continuity of care. Unfortunately at 8am I'm on the road taking my children to school so I can't call then and each time I've tried to call in the afternoon I seem to be too late. Online booking doesn't appear to have been reopened since COVID (or I just miss it every time). 

I did had a telephone consult (which I really don't like!) and was asked if I was in the medical profession as I "knew so much", I said no but that I know a lot about my condition and it was obvious the GP I spoke to didn't :(

I'm going to try another practice now as I'm concerned if I need support with my children I won't get it.
GP surgery review: the-bosmere-medical-practice
Title: Fobbed off everytime
Rating: 1 out of 5
Visited: June 2023
Called this morning for an appointment, on hold for 20 minutes to be told "appointments had gone, phone in the afternoon." The Practice opens at 1.30pm so I called on the dot to be caller 30, after 25 minutes of holding too be told "no appointments again". The Practice told me they only had 10 appointments that afternoon and there were 29 in front of me! The Practice has become too big and still take on more patients but there's no more doctors, if anything they are leaving. This Practice is a joke!!! I've been suffering with something for a year and its situations like this put me off calling because I don't get anywhere, just upset and angers me.
GP surgery review: the-bosmere-medical-practice
Title: Patronising doctors
Rating: 1 out of 5
Visited: June 2023
I had an appointment (01/06/2023) 4pm only to be seen an hour later (understand they don’t run to schedule but this took the biscuit when I was in pain. I have had an ongoing issue for 3 months and was told by the last doctor to come back if condition wasn’t any the better which I did and to only be, what I felt like, fobbed off. I have never seen any two doctors more patronising than these two I saw today, one being a student doctor, which I wasn’t told it was a student doctor. I appreciate they have to learn. I was in the for an hour in the consulting room to be fobbed off with them saying I have a pulled muscle.
GP surgery review: the-bosmere-medical-practice
Title: Great Practice
Rating: 3 out of 5
Visited: January 2023
I have tried to ring for an appointment to see a Doctor 12 times in the last 30 minutes but after pressing 3 to speak to Reception constantly got cut off. I finally pressed 5 for a Medical Review and got nowhere. This is not the first time I have experienced problems trying to get to see a Doctor at this practice
GP surgery review: the-bosmere-medical-practice
Title: Avoid this place
Rating: 1 out of 5
Visited: January 2023
First, when you phone, you have to listen to a long(I mean really long) message. Then when you 'eventually' get to the front of the queue, there are no appointments  - when you ask why, you're told it's because they don't have enough doctors. This place is an absolute joke and take the micky of their patients.  The caring profession? No!!! This surgery couldn't care less!!
GP surgery review: the-bosmere-medical-practice
Title: Got an appointment and excellent care
Rating: 5 out of 5
Visited: November 2022
Phoned to get an appointment to check a mole that had become painful.
Like all things I worried I'd be wasting their time. But receptionist was friendly, I was given an appointment same day. Seen by a doctor quickly. Reassurance given and thankfullly nothing serious. Doctor made it clear that I had done the right thing by attending for the check.
Great service who took my concerns seriously. Very greatful for the practice and NHS in general.
GP surgery review: the-bosmere-medical-practice
Title: Very helpful receptionist
Rating: 5 out of 5
Visited: November 2022
I had problems with my Patient Access account, the receptionist was most helpful and efficient. As a ‘senior’ it is reassuring to experience such care. I might add that I have always been treated well on all occasions involving the practice.
Thank you.
GP surgery review: the-bosmere-medical-practice
Title: Excellent, consistent service
Rating: 5 out of 5
Visited: February 2022
Throughout the pandemic the Bosmere Medical Practice has been extremely supportive. On every occasion that I have requested an appointment with a nurse or a doctor, one has been promptly arranged and I have been treated with kindness and courtesy throughout. I have found the service offered to patients by the Centre ( given the difficult circumstances of the times) of a very high standard.
GP surgery review: emsworth-surgery
Title: Our thanks
Rating: 5 out of 5
Visited: July 2023
My partner and I are very grateful to be registered with our GP and Emsworth Surgery and wanted to say a big well done and thank you. These are times of enormous pressure on services and this impacts heavily on the frontline staff so we feel it's really important to give praise where due.
It's true the service is being delivered in a different way to previously, but what we really appreciate is that using the econsult system as a way of entry we are always kept in the loop of when a problem will be dealt with and then that is followed through efficiently.
When my partner had a more urgent problem a few months ago a phone call and a same day appointment was arranged with another clinician. We are aware that the access provided is much better than friends and family have experienced elsewhere.
Finally we appreciate the wisdom and efficiency of our registered GP and also his enhanced skills around dermatology. He was also very kind to me today. Thank you and please look after yourselves too.