janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: langley-house-surgery
Title: Excellent clinicians, but hard to access them
Rating: 1 out of 5
Visited: November 2023
This GP practice used to be the very "top of the tree" in Chichester, and in some ways it still is, but unfortunately it's become gradually harder to access its services over time. The GPs, nurses and other clinical staff are generally excellent, helpful and extremely good - but only once you get to speak to them.

That's where you encounter the tricky bit. Trying to convince some of the reception team staff that your medical condition fits within their fairly narrow set of parameters that they have in mind - neither too trivial for the chemists' nor serious enough for A&E - is stressful and frustrating. They seem to be inconsistent within team, as the more accommodating receptionists will help you arrange a GP or nurse appointment whereas others will fight hard to send you somewhere else, prioritising the retention of available appointments over patient needs.

I do fully understand that the reception team are trained to triage issues to some extent, but I feel that they regularly exceed their boundaries of competence in making what are, in effect, clinical judgements outside of their remit. This is especially concerning when they countermand advice given by the GPs or by the practice nurse in their eagerness to try to divert patients to other services, irrespective of whether this is appropriate.

I believe there should be better "joined up" working between the administrative and clinical aspects of the practice which would help it to align towards a single, more patient-focused approach, as both sides seem to have an entirely different view of their goals and purpose.
GP surgery review: langley-house-surgery
Title: Efficient, friendly and empathic.
Rating: 5 out of 5
Visited: October 2023
Langley House is an incredibly responsive and effective GP Surgery.
From the first interaction through to consultation their approach is exemplary - congratulations and thanks.
GP surgery review: langley-house-surgery
Title: Friendly, welcoming practice
Rating: 5 out of 5
Visited: September 2023
Haven’t been with this practice long, although my husband has been with the practice many years. However, my newborn and I have has a few appointments the last few months and every single one has been great, even seen with very short notice at times. Her GP in particular is just lovely, so kind. No judgement and “always happy to see her” as he says. Genuinely so pleased to be here.
GP surgery review: langley-house-surgery
Title: Extremely good
Rating: 5 out of 5
Visited: July 2023
This was a surprise to me as I have not experienced an NHS surgery to be any good before. This surgery, the doctors and the receptionist are so professional and so nice it makes such a difference.
GP surgery review: langley-house-surgery
Title: Friendly, helpful amd with time when there is an issue.
Rating: 5 out of 5
Visited: June 2023
I use both the West Street surgery and Bosham branch surgery and have found that reception staff are efficient and generally friendly, though Bosham appears to have more time to help people. I feel that reception staff at Langley House are exceptionally busy and are having to deal with many things, but they are still polite and attentive . The medical staff are excellent - I have had nothing but courtesy and care from everyone I have met with good advice given.i have recommended the surgery to several friends since it is probably the most caring one that I have been a patient of from Bath, London and now in Chichester.,
GP surgery review: langley-house-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: April 2023
An infrequent user of their services, I had a minor medical issue with my eyes - went through 111 which advised contacting one's GP - this I did with sinking heart as the media is constantly filled with negative stories. Calling late morning I was amazed to be offered a face to face appointment later that day - I attended - was thoroughly assessed and treatment prescribed. I am so impressed and grateful - Thank you!
GP surgery review: lavant-road-surgery
Title: Terrible surgery
Rating: 1 out of 5
Visited: December 2023
I have rung 3 days in a row for an appointment for my 2 year old who has a chronic condition to be told to ring 111 as no appointments and no urgent on the day appointments despite me saying my daughter is vulnerable. As a result she ended up going into hospital as she got worse at home. She just needed antibiotics. I rung up again today as she needed more antibiotics as not improved and again told to ring 111. I’m really disgusted that as a surgery you don’t prioritise children especially ones that are vulnerable. Other surgeries locally would make an appointment for a child or get the duty dr to call. I feel very let down! I can never get an appointment for myself and have to book an appointment for 6-8 weeks time which is crazy but for my children I expect them to be able to get the help they need from the GP.  I will be putting a complaint through as my daughter got worse and it could have been prevented if she saw the dr on day 1! 
Once you get past the receptionists and actually see a dr or a nurse they are all lovely and I have no complaints with them!
GP surgery review: lavant-road-surgery
Title: Impossible to get an appointment
Rating: 2 out of 5
Visited: October 2023
Phoned to book an appointment after an uncomfortable weekend and told there was no appointment available until December. That is 5 - 6 weeks time.
GP surgery review: lavant-road-surgery
Title: Very pleased, professionalism  spotted my cancer early
Rating: 5 out of 5
Visited: July 2023
Due to the diligence of the doctor here my lung cancer was detected early and then quickly and efficiently dealt with. I'll always be thankful and impressed by the way this was spotted and so professionally dealt with in its initial discovery and follow up. There is no doubt in my mind that had this not been found when it was, when I was completely unaware of it with no discomfort or overt symptoms, that it would have developed into something much more serious and difficult to deal with, most probably fatal. As it was the care I received meant that the cancer was relatively small and localised and so could be dealt with by timely surgery.
GP surgery review: lavant-road-surgery
Title: terrible appointment booking system
Rating: 1 out of 5
Visited: May 2023
I have hardly ever had the need to see a GP but on the odd occasion I do, I called at 8am on the dot and was already caller 20 in the queue. I waited in the queue for 26 minutes where they offered me one a appointment, where unfortunately I just could not make so instead of offering me one for a later date, I was advised to call in again at 8am the next day and wait another goodness knows how long. I have ended up calling 7 times previously as by the time I got to the front of the queue, all the appointments were gone. Surely the receptionists can offer us appointments even if they are weeks in advance. I have been forced to go private for a GP appointment as I dont want to risk leaving my symptoms to go unchecked.
GP surgery review: lavant-road-surgery
Title: Very friendly and professional staff
Rating: 5 out of 5
Visited: March 2023
After recently signing on with this practice after leaving another, I was extremely impressed with everyone I came into contact with from the receptionist to the doctor. The attention I received could not have been better, considering the stresses the NHS is under at the moment.
GP surgery review: lavant-road-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: February 2023
A very quick response to my e-consult request this morning followed by a helpful conversation with one of the reception team. Excellent service particularly at a time when the system is under such pressure.
GP surgery review: lavant-road-surgery
Title: Great care and follow up following repatriation from France
Rating: 5 out of 5
Visited: February 2023
Following a major fracture to my wife’s femur, the doctors and receptionists organised prescribing pain killers and referral to the fracture clinic without delay. Thanks for everyone’s efforts
GP surgery review: lavant-road-surgery
Title: Thank you
Rating: 5 out of 5
Visited: January 2023
A huge thank you to the whole team at Lavant Rd Surgery. Everyone I have spoken to on the telephone has been very helpful, even during these times which must be so difficult for them. I have been seeing a wonderful doctor who has such a kind and caring manner. She is super thorough and efficient too and I really appreciate the time and trouble that she has taken with me. Thank you so much.
GP surgery review: lavant-road-surgery
Title: Shocking service
Rating: 1 out of 5
Visited: January 2023
Rude, unhelpful.
New patient trying to organise a repeat prescription (Uni Student). Told to email the surgery. No email information given, website suggests downloading the Patient Access App, which does not work. Sends you to SystmOnline, but you need to have permission from the Practice to access this. Second call, receptionist just put the phone down!! 
Perhaps some sessions in customer care would be a good idea!!
GP surgery review: lavant-road-surgery
Title: I've been refused help
Rating: 1 out of 5
Visited: December 2022
I have been struggling with a chronic condition for 21 years with a terrible flare up for months now. I understand the struggle GPs are under but when I was in desperate need I feel let down and ignored. I phoned for an appointment at least  6 separate times after being advised to carry on with medication that was not working. I waited the time I was told and phoned as advised. I was told the specialist nurse was not in and to phone tomorrow. Over and over again? my eyes had swollen shut, I couldn't phrase how bad and how much pain I was in any more than what I'd said but it didn't matter. I was in tears begging for an appointment, for I didn't even care when. A month from then? whenever there was one, to see any doctor who would listen to me and maybe try something new. But I was told 'that's not the way it works'. I've changed surgeries now because as a student I'd rather travel 2 hours to be seen at my home than to suffer anymore than I have already. I just needed a prescription to try something new.
This is not the first problem I've had. I struggled with mental health issues last year and was told to phone in an emergency if I was ever feeling really bad and was told there was no appointments to speak to anyone other than the following week (I expected this, I just needed something in the works to keep me going). I said I'd accept, already embarrassed and was told 'It's clearly not an emergency then'. what was the need? who would say that to someone? what if that was the final straw for someone else?
I feel as though I was taken advantage of because I would never scream or kick off at anyone, least of all a public sector worker. But I've not been offered any alternative options. I've suffered for months over something that maybe could have been solved. It's not that I couldn't have appointments but the fact I had no options, alternatives or any further advice. It's been devastating.
GP surgery review: parklands-surgery
Title: Excellent and efficient Practice
Rating: 5 out of 5
Visited: November 2023
Parklands has always been a great practice to us as a family. The reception and office staff always try their best to help make an appointment when needed and they always deliver. Thanks to all the team/doctors at parklands, we appreciate all your hard work as always.
GP surgery review: parklands-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: October 2023
I was no 3 in the call queue which was to be expected but still very good
The receptionist was very friendly, efficient and helpful
Keep up the great work
GP surgery review: parklands-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
The surgery is clearly managing a high volume of calls but despite this, an appointment was made promptly for my daughter after sending in an e consult. The doctor we saw was friendly, professional and was able to put my slightly nervous child at ease. The other team members I’ve been in contact with have all been friendly and helpful.
GP surgery review: parklands-surgery
Title: A truly caring practice
Rating: 4 out of 5
Visited: September 2023
I feel truly cared for by Parklands Surgery.  The staff are highly dedicated and, in the course of in-person and telephone appointments, are good at listening and providing explanations and advice.
GP surgery review: parklands-surgery
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
I had a minor stroke in early Sept and have received ongoing outstanding care from both Doctor Patient and the  nurses. I feel completely confident in their hands. The online booking and telephone systems are highly efficient. 
We hear so many negative comments regarding the NHS  but my experience has been nothing but positive. Thank you Parklands.
GP surgery review: parklands-surgery
Title: Good practice
Rating: 5 out of 5
Visited: August 2023
Phoned for an appointment this morning and got a call back within 15 minutes.
Receptionist was polite and helpful.
GP surgery review: parklands-surgery
Title: Great practise
Rating: 5 out of 5
Visited: August 2023
I telephoned the practice to make 2 appointments as I had received a letter to book blood test and cervical test , the receptionist was friendly , professional and helpful ,  I was given 2 appointments on the same day close together which was helpful , on arrival,  there was adequate parking , good clear sign instructions , electronic check in ,  waiting room is spotlessly clean , visually lots of info including TV advertising  , my appointments were on time , the nurses I saw were friendly , welcoming , professional  , made me feel really comfortable  .
GP surgery review: parklands-surgery
Title: Friendly reception staff, excellent doctors
Rating: 5 out of 5
Visited: July 2023
Telephoned for appointment, was given one same day, saw Dr very efficient, friendly and professional. Reception staff friendly efficient and professional, thank you.
GP surgery review: parklands-surgery
Title: Much improved
Rating: 4 out of 5
Visited: July 2023
The surgery has clearly made a huge improvement to its patient services since the difficulties of the last few years. A change that has raised its game immeasurable. I am now confident with the level of care, the helpfulness of the reception staff and their politeness.
GP surgery review: parklands-surgery
Title: Exceptional service
Rating: 5 out of 5
Visited: July 2023
From the backroom team to. Doctors, nurses and paramedic, I cannot fault the care I receive from Parklands, Over the past 12 years the surgery has definitely been there when needed. Thank you. Also loving the queuing ring back service when phoning in.
GP surgery review: selsey-medical-practice
Title: Reception staff doing their best
Rating: 3 out of 5
Visited: July 2023
The reception staff here are doing their utmost best to help patients, under really challenging circumstances, and I admire the way they keep their cool, so well done
Some of the GPs, though, and not all, need a lesson in why they came into the profession. Total lack of empathy, couldn’t care less attitude, anything to get you out of the door without spending their budget, the list is endless. Basically, don’t give a toss, and I can’t name the good ones.
I’m appalled at the attitude yet can’t go elsewhere, so am a captive audience. It’s no fault of the patient that they’re in a stressful job, and treating some as if they don’t matter is not ethical. Most are part time, so the service is under staffed, but that’s no fault of the patient. It’s apparent that it’s now all about tick boxes, irrespective of quality of life. And if you don’t fit in the box, it’s tough. Patients are now suffering long term conditions with little support and encouragement and it seems to be a real effort to get them to do anything that involves referring. Surely you treat the source of the problem, not the symptoms.. Reading the notes before a patient is seen might help, and if you over run, so what.
So well done to the reception staff, and to certain GPs, it’s about time your patients got a smile, if nothing else.
GP surgery review: selsey-medical-practice
Title: Excellent
Rating: 5 out of 5
Visited: June 2023
Fabulous  treatment  from  the nurses , thankyou  very  much  , so kind  and gentle, didn't  have  to  wait  long either  for  the appointment
GP surgery review: selsey-medical-practice
Title: Poor customer service, overstretched practice
Rating: 1 out of 5
Visited: April 2023
I have been with this surgery for a number of years and have found the phone manner of many of the reception staff to be passive aggressive or sometimes just rude. I imagine it is because they do often deal with rude patients but this is not an excuse to behave in the same way.

I have seen some GPs who seem very kind and understanding but have also seen others who are less so. I believe they are overstretched being the only GP within Selsey and this makes getting an appointment difficult, especially if you are not able to be flexible due to work/life commitments.

The most useful part of the service offering are the e-consults. It is much more likely you will get an appointment this way and will also not need to deal directly with any reception staff so a great option in my opinion. 

 I have been to far better practices and far worse practices than this one.
GP surgery review: selsey-medical-practice
Title: Superb Service
Rating: 5 out of 5
Visited: April 2023
I only recently moved to Selsey in January 2023 and registered with the practice.Following a short holiday I came back with a painful infection.I called the surgery at 3pm and a very helpful receptionist said she would get a Gp to call me back.This duly took place an hour later and following a discussion antibiotics were prescribed and a prescription was sent over to the chemist which I was able to collect at 5pm.However some further samples were required which I left the next day in the surgery,I was then telephoned by the Gp who said I needed to be referred urgently to St Richards Hospital for further tests.I received a call the next day and an appointment was made for 5 days later,Fortunately nothing untoward was 
found and no further treatment is necessary,I was so impressed with the speed and efficiency of the Gp and staff at the practice in dealing with my concerns.Each member of staff with whom I spoke was kind and helpful.Full marks to Selsey Practice for a first class service.
GP surgery review: selsey-medical-practice
Title: So unhelpful
Rating: 5 out of 5
Visited: April 2023
Needed an appointment while staying in Selsey . The staff were very rude and helpful. I couldn’t get an appointment or see anyone. So bad for a town with so many holiday makers
GP surgery review: selsey-medical-practice
Title: Disappointing
Rating: 1 out of 5
Visited: July 2022
On several occasions I have found the Reception staff to be very rude and aggrivated.
I suffer with anxiety and struggle making phone calls so to be spoken to in the manner they do is really upsetting. 
I was advised to use E Consult and when telling them I wasn't able to find a slot suitable for my needs I was told 'you must be doing it wrong' 
I understand and sympathise the Receptionsts have a tough and stressful job however taking it out on the patients who are kind and calm really isn't fair.
GP surgery review: selsey-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: February 2022
I phoned the surgery yesterday morning and booked a telephone appointment which I received within an hour - I explained my problem and a prescription was raised straight away. I picked up my medication from the chemist in the afternoon - great service - thank you .
GP surgery review: southbourne-surgery
Title: Reception at Southbourne Surgery is amazing.
Rating: 5 out of 5
Visited: November 2023
I’ve been a patient with Southbourne Surgery for the last 30 years.  I just wanted to say a big thankyou to the receptionists on how they have been with myself and my family.  I believe there are some new receptionists there and I just feel so much better with how I’m treated.  Their approach to my family and other patients (feedback) is really positive and just want them all to be appreciated for it.
Also thankyou to my gp’s as well.
GP surgery review: southbourne-surgery
Title: Great practice and service
Rating: 5 out of 5
Visited: January 2023
I contacted this GP surgery twice recently. From triage to assessment (face to face/virtual) excellent practice and service.
GP surgery review: tangmere-medical-centre
Title: Absolutely amazed by the service at Tangmere Medical Centre
Rating: 5 out of 5
Visited: November 2023
We moved to Tangmere Medical centre after what I can only say was a decade of poor service at another doctors surgery in the City.

The service at Tangmere is warm, friendly, attentive and efficient and everything you want from a doctors surgery (especially as a family of 5). I have had every appointment followed up, speedy appointments and the reception are always accessible. 

Thank you Tangmere Medical Centre we think you’re great and thank you for all the work you do! 5 stars from us! ⭐️⭐️⭐️⭐️⭐️
GP surgery review: tangmere-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: October 2023
My daughter uses the practice and when I was looking for one in the area, she recommended hers.  I attended for the first time on Friday last.  I found that it was friendly, quite busy which is obviously a good sign. My appointment was a little later than my card indicated, but that was no problem.  The nurse attending to me was friendly, efficient and so the visit went well. I was a little apprehensive on my arrival as it was my first, but the nurse put me at ease. It would have been more convenient if I could have received my required medicine there, as I observed others collecting theirs. I would like to enquire why I could not have done the same? Yours sincerely, Valerie Mason.
GP surgery review: tangmere-medical-centre
Title: Fantastic Medical Practice
Rating: 5 out of 5
Visited: April 2023
I cannot speak too highly of Tangmere Medical Centre -
We moved to the area just over twelve months ago and have been delighted (and extremely grateful) for the fantastic (and exceptional) service and treatment we have received. 
From the professionalism and super efficiency of the administration team to the first class support and treatment by such a wonderful medical team. It’s no exaggeration to say they all go the extra mile to help you. 

We have never encountered such a wonderful Practice
GP surgery review: witterings-medical-centre
Title: Unacceptable service
Rating: 2 out of 5
Visited: October 2023
Feel that we all don’t fit in one box , very impersonal service , found very unhelpful with my area of concern , I don’t contact docters unless necessary , severe back pain , had left it until the pain was too intense to then do online consultation to have to chase for response to then get told a duty docter would call who then didn’t call and sent a text message with exercises and referral form .. how did the surgery know if the exercises they sent would work , they didn’t even know where the pain was .. very frustrating and second experience with them I’ve not found acceptable
GP surgery review: witterings-medical-centre
Title: Well man
Rating: 5 out of 5
Visited: September 2023
Excellent service from this practice from booking  well man appointment to practice nurse and clinical pharmacist feedback including advice.
GP surgery review: witterings-medical-centre
Title: Given up!
Rating: 1 out of 5
Visited: April 2023
I’ve now officially given up with this surgery. It’s been just over two weeks now with me trying to book an appointment to see a doctor. You can’t get through on the phone and the E-consult is always switched off. So I’m now going to see if I can register elsewhere.