janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: elmwood-family-doctors
Title: Great practice, lovely staff.
Rating: 5 out of 5
Visited: August 2023
I needed to say a huge thank you to Elmwood practice - for making me feel seen, listened to and really taking care of me. My family and I have been with the practice for 17 years and always found the receptionists, nurses and doctors to be helpful, respectful and accommodating - always got an appointment when needed. Recently I had a blood test with the most caring and understanding nurse who went out of her way to look after me when I felt dizzy afterwards. I don’t mind seeing any of the doctors as they are all professional and caring, but I have to say that recently one doctor was just fantastic - really listened and understood my symptoms and looked at all the contributing factors. I hear people complain about doctors surgeries, but  I just want to say a huge thank you for providing a great service at Elmwood - both sites.  Every member of staff I have met has been so helpful and I want you to know how much your hard work and commitment is appreciated.   Thank you.
GP surgery review: elmwood-family-doctors
Title: Excellent GP Practice
Rating: 5 out of 5
Visited: March 2023
I have been registered at Elmwood for around 20years. They are a responsive and caring practice. My recent experience with a nurse was outstanding. She was really kind, compassionate and knowledgeable. Excellent job and thank you.
GP surgery review: elmwood-family-doctors
Title: Excellent Practice
Rating: 5 out of 5
Visited: December 2022
I have been a patient with this practice since 2008.
Caring, helpful, understanding are just a few of the superlatives I can offer.
The ''gatekeepers' aka the receptionists, the first contact are always a credit. 
Everything seems to run very smoothly and nothing is too much trouble.
I am always happy to promote how good the practice is and frankly I am horrified to hear stories of some other practices.
Well done to you all - Happy Christmas and Happy Era. Keep it up especially in these difficult times when there is so much angst
GP surgery review: elmwood-family-doctors
Title: Fantastic medical practice
Rating: 5 out of 5
Visited: August 2022
Fantastic service from start to finish. Feeling shocking with a chest infection. Receptionist managed to squeeze me in and I saw a doctor a couple of hours later for a thorough examination. Antibiotics available through the on-site pharmacy where the staff are equally helpful. Honestly can't fault Elmwood Practice. Thanks to you all
GP surgery review: elmwood-family-doctors
Title: Outstanding service
Rating: 5 out of 5
Visited: June 2022
Yesterday I found a lump in my breast and booked an online appointment. This wasn't for another 3 weeks so this morning I rang to see if they had a cancellation for today. I was given an appt for next Tuesday, but upon telling the receptionist what my concern was she promptly advised me I could be seen urgently today.

I was seen by a student and a GP (I had consented to this) and both were reassuring and personable.

I was told they would refer me to the breast clinic and to expect an appt within the next 2-3 weeks.

The surgery have just rang me and booked my appointment at the breast clinic for lext week.

Thankyou to all staff involved, the receptionist for making my appointment a priority, theGP and student for their help and the speedy referral. I can now relax as opposed to worrying for the next 3 weeks.
GP surgery review: elmwood-family-doctors
Title: How’s that for great service?!
Rating: 5 out of 5
Visited: February 2022
I attended the chemist to ask for advice on a skin problem. The pharmacist advised I needed to see a GP. I called up to the surgery to request an appointment-they got me seen straight away. Seen by clinician & back at pharmacy to pick up prescription within 15 minutes! Thanks so much-can’t ask for better than that.
GP surgery review: elmwood-family-doctors
Title: Wonderful practice
Rating: 5 out of 5
Visited: January 2022
I have a complex condition and special set of needs to say the least, yet these doctors, the other health professionals within the surgery and indeed all the staff within the office have been tremendous. They have come to me with a set of brand new eyes for helping me with my condition and hit the ground running and they have already done so much, as each and every one has offered new hope, kindness, compassion and understanding and of course their vast knowledge, which is varied within the practice and greatly appreciated by me. With my previous practice I felt ignored, that and/or I was having to fight for even the basics in care and not even getting that really. I would have to fight for my repeat prescriptions as someone would put them on hold and we would never find out why or who and it was infuriating, patients should receive the basics at the very least but definitely by getting urgent test results when they’re dangerously high or low, but never would I be told the results were deranged. I am so delighted to say that Elmwood and the old practice are like night and day. Elmwood have already boosted the confidence I had lost in the NHS as a whole and in confidence in myself and they have somehow managed to read through 36/37 years of notes so that they could get up to speed with me and my condition. They made me feel supported for the first time in a long time and made me feel like a valued human, someone who would be cared for and supported by their practice. The other members of the practice have already given me more support from a surgery than I have had in a long time and I didn’t have to fight for this, nor was I asked to justify myself, which I have had to do for years in hospital when dealing with doctors and also when dealing with my previous GP’s practice. Within one face to face I felt safer and in the best of hands being with this practice, as it was made clear they wanted to work with me and for me, not against me, hindering my condition. They had a great insight and made such sensible suggestions for me and my condition to ensure I improve and get the best treatments we can get and they also found gaping holes in my care, holes created from others including specialists and it is super important for me to have this recognised by a medical team, because then I know I have the support I so desperately need, so I am not left wondering if it is me who is going loop the loop. They have made me feel like a person not a number and although we are new to the practice, I know they will support me as best they can and have certainly shown this so far, despite me having really thrown them in the deep end. I had been looking for a while at GP practices, but because of the experiences I had previously, I was scared, so took my time in choosing Elmwood and I am so glad I made the move to them, their support is phenomenal and you can’t ask for more, I do not regret my decision, in fact I only wish I had moved to them sooner! I thank them all.
GP surgery review: honley-surgery
Title: odd ways of working but staff are lovley
Rating: 1 out of 5
Visited: June 2022
never any GP appointments bookable online.
trying to get online and proxy access is like blood from a stone.
repeated text messages saying what the practice isnt doing and what patients must not do.
seem to much prefer phoning rather than seeing people.
reception staff lovely - so my advice is ring and speak to them
GP surgery review: honley-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: April 2022
Always had an excellent experience at Honley Surgery.From doctors to receptionists.Always helpful and go the extra mile to make sure you get the right treatment.
GP surgery review: meltham-group-practice
Title: Unhelpful
Rating: 2 out of 5
Visited: June 2023
Trying to get anywhere with this surgery is like pulling teeth. The majority of the reception staff are poorly trained and unable to access parts of the system required to give patients the full duty of care that you would expect. What one of them will tell you is impossible in the morning another will be able to sort out for you in a matter of minutes in the afternoon, it’s frustrating and when you have someone that needs on the spot efficiency regarding vital appointments, it’s not ideal that care givers have to multiple conversations and visits to the surgery due to incompetence when there time is best spent else where. Unfortunately is doesn’t stop there when you do manage to get appointments your often left waiting 25 minutes after you’re appointment time despite no-one else being in the waiting area, only to spend 2 minutes with the doctor. I would like to know when a doctor hasn’t seen a patient for a good 4 years plus would it not be a good idea to do a bit of a general health check up. Surely this would be a preventative measure and avoid future appointments, especially as it’s such a chore for you to see patients in the first place?
GP surgery review: meltham-group-practice
Title: Superb doctors
Rating: 5 out of 5
Visited: March 2022
Always a fantastic response, a highly valued and respected practice in our lovely village- reception team go out of their way especially with older patients. Drs are always professional and give you time, they really care. One of the drs really helped me, she rang me back a week later to check in- this is patient centred care. Outstanding.
GP surgery review: slaithwaite-health-centre
Title: How could it be any worst?
Rating: 1 out of 5
Visited: November 2023
I was booked an appointment at Slaithwaite health centre.
Their page links me to leave my review for "elmwood family doctors, so I assume the two ce tre are the same, or Slaithwaite health centre is posting the wrong link.

I received a text to confirm it, tha ks god, so I couldn't be refused.

When I got there, my name wasn't on the list. The appointment was not been registered or recognised on the system.

I had a text, so at least I had something to get by.

So the nurses asked around and improvise a blood appointment on the day. I was "lucky" and we managed it.

The nurse said that was overloaded, and the Slaithwaite practise does this it all the time, booking people not on the schedule and passing them over without a real time slot allocated.

Labelling may have been done in a hurry.

The result was that a week after I received the news that they couldn't process my blood samples due to technical issues.


I took a whole day off and a taxi back and forth fir that appointment.



I wish you could be more professional about it

Please write me with an explanation 

Can you also re assurme that it is safe and worth making another appointment
 (I.e: the last appointment was not even registered/recognised because of xyz, but my next appointment will now be registered or recognised, because now you got better at it ...or something if that nature taht may offer me a hope to come there in full confidence of being in capable hands.... so far that is not the case.



Also, can you contribute at all for another bus pass as can't take taxi and day off anymore.
GP surgery review: slaithwaite-health-centre
Title: What else more could go wrong?
Rating: 1 out of 5
Visited: November 2023
I was booked an appointment at Slaithwaite health centre.
Their page links me to leave my review for "elmwood family doctors, so I assume the two ce tre are the same, or Slaithwaite health centre is posting the wrong link.

I received a text to confirm it, tha ks god, so I couldn't be refused.

When I got there, my name wasn't on the list. The appointment was not been registered or recognised on the system.

I had a text, so at least I had something to get by.

So the nurses asked around and improvise a blood appointment on the day. I was "lucky" and we managed it.

The nurse said that was overloaded, and the Slaithwaite practise does this it all the time, booking people not on the schedule and passing them over without a real time slot allocated.

Labelling may have been done in a hurry.

The result was that a week after I received the news that they couldn't process my blood samples due to technical issues.


I took a whole day off and a taxi back and forth fir that appointment.



I wish you could be more professional about it

Please write me with an explanation 

Can you also re assurme that it is safe and worth making another appointment
 (I.e: the last appointment was not even registered/recognised because of xyz, but my next appointment will now be registered or recognised, because now you got better at it ...or something if that nature taht may offer me a hope to come there in full confidence of being in capable hands.... so far that is not the case.



Also, can you contribute at all for another bus pass as can't take taxi and day off anymore.
GP surgery review: slaithwaite-health-centre
Title: Always helpful
Rating: 5 out of 5
Visited: May 2022
I’ve had a couple of appointments in the last couple of months and on both occasions I’ve felt well looked after. It was easy to get through to reception and both times I was offered an appointment within 24 hours. Great practice, very much appreciated
GP surgery review: slaithwaite-health-centre
Title: Just excellent
Rating: 5 out of 5
Visited: April 2022
Just excellent. We have recently moved to the practice having been with a failing practice close by for 30 years yesterday, I was seen with a viral tummy bug immediately the care and compassion of the doctor was first class the staff receptionist et cetera were wonderful. Why can’t all doctors surgeries be like this should’ve moved to them 30 years ago. Don’t suffer with a poor practice as we have done. There really are excellent alternatives🙂
GP surgery review: slaithwaite-health-centre
Title: Outstanding GP practice
Rating: 5 out of 5
Visited: January 2022
I have been a patient with the surgery for the past 6 years. The service and the care I have received has always been outstanding. Urgent appointments are always accommodated, GPs never delay referrals if they think they are needed, never feel like I have not been listened to or that my concerns have been ignored. The nurses are also fab - I have a bit of a fear of blood tests but they are always so quick that I barely get the time to get nervous. Hats off to everyone working here - thank you.
GP surgery review: dalton-surgery
Title: Always there when needed
Rating: 5 out of 5
Visited: April 2022
I recently put through an urgent request for some medication I was about to run out of just before a bank holiday.  I put the request through at around 9pm at midday the next day I had collected my medication.  So quick and easy. No messing around. Thank you
GP surgery review: greenhead-family-doctors
Title: Excellent service
Rating: 5 out of 5
Visited: December 2023
All staff are very kind helpful and caring. Quickly got face to face appointment , within one hour of requesting. Feeling fortunate to be a patient of this practice.
GP surgery review: greenhead-family-doctors
Title: A really excellent Doctors practice
Rating: 5 out of 5
Visited: November 2023
I find Greenhead Family Doctors to be an excellent practice, there are several reasons why I think this as I have always had positive personal experience in the last year when contacting them by phone, through the NHS app or in person.

The surgery has embraced multiple contact channels and it makes it easy for me, as a patient who uses all three to keep in touch.  I really appreciate the ease at which I have been able to make an appointment to see my GP, often I am able to make a same day appointment by telephone and for things less urgent there are nearly always online appointments available within the next few days to a week.  

My repeat prescription has been so easy to request from the NHS app, it goes straight through to the surgery, who are quick to approve it, onto the pharmacy and my recent experience is it is always delivered by the next day, sometimes even the same day.  

The reception staff are always very helpful, for reasons such as efficiently scheduling my  appointments, providing clear communication about medical processes, promptly addressing inquiries, and creating a welcoming atmosphere for patients.  

The practice nurses are also really efficient and seem very thorough in their approach, I now have in place a care plan and get reminders for all the regular check-ups required.

  Overall I think this surgery is doing so many good things for its patients continues to improve more and more each year.
GP surgery review: greenhead-family-doctors
Title: Amazing
Rating: 5 out of 5
Visited: November 2023
The surgery went above and beyond to help my son get the treatment he needed. After not getting very far with hospitals. This was my last resort before going private. I can't fault the brilliant, friendly and amazing staff. We really appreciate all the help that was provided!!!
GP surgery review: greenhead-family-doctors
Title: Very impressed
Rating: 5 out of 5
Visited: April 2023
The practice is relatively new to me as a new patient.
They seem very professional and dedicated health care team and im pleased there sorting my medical needs out great pharmacy at Lockwood efficient and knowledgable glad I made the transition.
GP surgery review: greenhead-family-doctors
Title: Very helpful team
Rating: 4 out of 5
Visited: November 2022
I had surgery on my knee a few weeks ago and im struggling to walk and get around. I attended the surgery this morning for a blood test. From the start the reception staff were very friendly helping to open the doors and organising the appointment for the ground floor then I didn't need to walk up the stairs. The nurse i saw was lovely and after the appointment made sure I had somewhere to sit inside for my taxi home instead of being out in the rain. Another staff member passed and alerted reception I was waiting and may need some help getting into the taxi. Reception then helped as I got down the front steps of the building and into the taxi. I have a very good opinion of the staff. I would definitely recommend this practice.
GP surgery review: greenhead-family-doctors
Title: Wonderful practice but not quite wheelchair friendly
Rating: 5 out of 5
Visited: July 2022
Doctors and all staff are fantastic at this practice.  Have been a patient here for 33+ years and seen many changes. Sadly the wheelchair access is poor due to listed building constraints. Access is round the back via a cobbled lane but unfortunately there is a step at the rear door that requires a wheelchair user to get out of the chair or be pushed by someone else.  Once inside it is great.  I’m not aware of any disabled parking but assume where the staff currently park could be used with prior arrangements.  A simple ramp would solve the issue at the back door.  A more elaborate ramp would solve the front door if planning would agree.

The doors are not automated either so would depend on your ability to control them from your chair or bring someone with you.
GP surgery review: rose-medical-practice
Title: Cannot reschedule missed registration appointment
Rating: 1 out of 5
Visited: September 2023
As the title says, if you miss an appointment, for whatever reason, you will not be allowed to reschedule another. I'm referring to the registration appointment.

Luckily for me, there is another practice in the area, so I'm not left in a pinch.

It's a bit ridiculous if you think about it.
GP surgery review: the-almondbury-surgery
Title: Absolutely disgraceful service offered.
Rating: 1 out of 5
Visited: July 2023
Cancelled face to face appointment. Had a telephone appointment booked for something else. Was told to discuss other problem on the phone appointment. Was told I needed to have a face to face appointment to get referred for a scan. Nurse practitioner couldn't book me in for one. Rang back the surgery reception to book a face to face appointment. Was told abruptly that there were no appointments available whatsoever and I would have to ring back at 8am in the morning. I replied that I am unable to do due to work commitments. The receptionist couldn't have been anymore unhelpful. She said there's nothing I can do there are no appointments. After 35 years with this surgery the last 5 years have been absolutely shambolic. 

Something is vehemently wrong within this practice and it needs sorting.
GP surgery review: the-almondbury-surgery
Title: very poor
Rating: 1 out of 5
Visited: April 2023
like everyone else that has the misfortune to be in this 'surgery' cannot get through for an appontment, mixed up my medication , causing me serious health problem . No feedback from blood tests, impossible to access any kind of real healthcare.
GP surgery review: the-almondbury-surgery
Title: Caring and responsive
Rating: 4 out of 5
Visited: January 2023
An econsult about my symptoms was handled swiftly, the consultation I had was efficient and the doctor clearly kind and caring.  Thank you - feel lucky to have a great service in such challenging times.
GP surgery review: the-almondbury-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: September 2022
I find the staff extremely helpful.  The Doctors are very good and give excellent care.  The Nurses and Health Practitioners are helpful and professional.  I would highly recommend.  The patient app also helps in repeat prescriptions.
GP surgery review: the-almondbury-surgery
Title: Special Case
Rating: 2 out of 5
Visited: July 2022
Why do doctors consider themselves to be special cases. They hide away behind Corona Virus. Getting a face to face appointment is nigh impossible. Recently I had to wait nearly 3 weeks for a telephone appointment. Then to be told I needed a face to face appointment. This has been going on since 15th July. I have no gripe about the NHS but surgeries are becoming impossible.
GP surgery review: the-almondbury-surgery
Title: Reception rush you on the phones
Rating: 1 out of 5
Visited: June 2022
The reception staff rush you and don't give you chance to speak fully which ends up resulting in errors that needn't happen.
GP surgery review: the-almondbury-surgery
Title: Terrible service
Rating: 1 out of 5
Visited: April 2022
I just want to ask what right does the receptionist have to speak to you in a very abrupt/rude manner. They don't know what is going on in peoples lives, and when someone phones their Dr they could be quite worried about something. I appreciate we are in tough times but courtesy goes a long way.
From an upset patient.
GP surgery review: the-junction-surgery
Title: Good first experiences
Rating: 5 out of 5
Visited: July 2023
Although it’s difficult to get through on the phone pretty much the same for all GPs in the current climate where their workloads have increased massively ,  there are other options to book appointments or leave messages . 
Our experience so far has been good . Reception Staff have been really helpful in registering the family and we’ve had no problem at all securing an appointment .
GP surgery review: the-junction-surgery
Title: Good surgery
Rating: 4 out of 5
Visited: April 2023
GPs, nurses and receptionists are all very good. Unlike some surgeries, you can usually get same day appointments. With the health service under increasing pressure, I think they do the best they can for their patients.
GP surgery review: the-junction-surgery
Title: Extremely poor service
Rating: 1 out of 5
Visited: January 2023
Called all day to be finally answered at 14.10. Told now no appointments or telephone consultations available, and to ring back tomorrow! We cant get through!!! Unhelpful staff who told an 86 year old to go on the app!!. Remember not everyone particularly the elderly are computer literate. Really unhelpful when a serious medication error has been made.