janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: bigham-road-medical-centre
Title: Bad Reception communication
Rating: 1 out of 5
Visited: February 2022
I called morning to consult with Dr. I received a call from a Dr and stated would prescribe a medication , called back as I did not received text of confirmation of my medication and location for the pharmacy. The one that I spoke to, stated that I haven’t spoke to Gp dr today as can’t see my name on triage, I made clear that it could be problems with their it system and I’m sure that I been talking to Dr and my enquiries is medication. She closed the line on me and then called again and spoke to another one , for which I was told about the medication and location of pharmacy. I asked her about their names as I want to know who I am speaking with, they kept saying their not allowed to tell their names as it’s their gp practice rules !!
It’s bad experience and very disappointed about this gp practice  and I would not recommend it to anyone and I will see another practice
GP surgery review: dr-a-gupta-benim-medical-centre
Title: Kind, professional and friendly staff.
Rating: 5 out of 5
Visited: August 2022
I have had a few health problems over the last few years but all of the clinical staff at this surgery have been very attentive, professional and caring. I cannot recommend them enough.
Its not easy sometimes to get an appointment, but that is not the fault of surgery or any of its staff, its the underfunded state of the NHS.  The surgery website is really easy to use for repeat prescriptions, medical certificates and lots more.
The admin staff are very good too. Thank you to all.
5 stars from me.
GP surgery review: dr-jude's-practice---riverside
Title: Cancellation appointment without notice
Rating: 1 out of 5
Visited: August 2022
Feel disappointed, turn up the appointment on 26/8 and was told being canceled on 22/8 without notice.
But we had called on 24/8 about the appointment and no one told us being canceled.
Please respect other people.
I need to get my holiday to go with my mum’s appointment.
GP surgery review: rocky-lane-medical-centre
Title: Never been able to get an appointment
Rating: 1 out of 5
Visited: January 2024
Just want to say that its impossible to get an appointment, the person who answers the phone is extremely rude. Haven´t seen a doctor since I joined.
GP surgery review: rocky-lane-medical-centre
Title: Avoid like the plague
Rating: 1 out of 5
Visited: July 2023
3000 characters really isn’t enough to express how poor this surgery is. 
As the mother to a child with a serious heart condition, the minimum I ask is that the surgery we are with is timely when issuing and approving prescriptions containing vital medications. 
However for the 5th time since my son was prescribed medication which he needs every mealtime or he cannot feed, I have found myself chasing delayed prescriptions. To date I have privately funded £100+ in extra stock when the surgery have not processed repeat prescription requests, all of which have been put in with at least 5 days notice. Having spoken previously with reception staff I’m aware the surgery run off a 48 hour turn around. 

The reception staff are often dismissive and lacking in the knowledge to support any complaint or complex query. I have also found them to be extremely unsympathetic and as an NHS worker myself, my ability to show compassion, especially in conflict situations is something I’ve praised for. 

Moreover, there have been occasions when I’ve been unable to secure a same day appointment for my son, despite his existing health needs and on these occasions have been advised to “just take him to A&E”. 
To ensure continuity of care for my child and to limit any confusion changing surgeries could cause within the number of services we’re under, I’ve held off taking this step. However the poor care is now so detrimental to my son and his health needs that this now seems the only option. As well as this, I have written to our MP, the CQC and local authority as this the inadequate services the surgery provide are numerous.

I highly recommend looking for a different provider if you’re considering going to this surgery.
GP surgery review: rocky-lane-medical-centre
Title: Hopeless
Rating: 1 out of 5
Visited: May 2022
Your Review:  After phoning at 8:00 for a appointment with the doctor I arrived to find I was seeing a nurse again so I cancelled and returned home and decided to complain that I never see a doctor after I ended my call I received a text message telling me I had to find a new surgery as I wasn’t local enough so I’ve lived in the same street for almost 54 years under the same doctors surgery and now I live to far away you couldn’t make it up this doctors is a health risk avoid it at all cost I dread to think what The original doctors would think of a practice a father and son built up from nothing
GP surgery review: sandringham-medical-centre
Title: Terrible practice, completely useless staff
Rating: 1 out of 5
Visited: December 2023
Reception staff here should all be sacked, they’re a useless unprofessional and rude bunch. Waiting 6 weeks on a prescription and I’ve been chasing every few days. Constantly being told it will be ready in a few days only to hear nothing. Chased again this morning after last speaking to them 3 working days ago and I’ve been told it’s my responsibility to chase every 48 hours. Sorry but how about just do your jobs? Utterly useless and all as bad as each other.
GP surgery review: sandringham-medical-centre
Title: Always an efficient friendly seamless service
Rating: 5 out of 5
Visited: October 2023
I have only great things to see about this practice.  I have several health issues, and I always recieve the best service from all staff.  From receptionists to Dr to Pharmacy staff.
GP surgery review: sandringham-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: September 2023
I have been registered at this practice since 1993 and, despite a  change in ownership, can honestly say that my experiences of the practice have been nothing but positive in all that time. The same was true of this visit. I called in the morning, and after only a short wait on the phone got an appointment at the surgery with a Doctor within an hour. On arrival at the surgery I was seen by the Doctor quickly who listened patiently, showed interest and put in place a a plan of action to investigate. They could not have been more helpful. I would certainly recommend this surgery to anyone thinking of registering.
GP surgery review: sandringham-medical-centre
Title: Terrible!
Rating: 1 out of 5
Visited: July 2023
Every single time I come in here there is different staff. You can tell they all work their hardest and are under extreme stress, no wonder they all leave. what is the management doing???

location is poor, i have bad knees as im getting older and the roads are very busy to cross
GP surgery review: sandringham-medical-centre
Title: Infuriating
Rating: 1 out of 5
Visited: March 2023
If you try and call the surgery, no matter the time of day, it takes an average of 30 minutes to get through. Since covid, all appointments are first by phone and then if the Doctor needs to see you, you'll be given an appointment for another day. You have no say on what time your initial call is and sometimes they don't ever call so you're left waiting all day and have to start the process again the next day. The Reception staff making the phone appointments don't know the Doctors any more (it seems they work from home and all the Receptionists are given is a name) I have previously requested to speak to a female Doctor and at times they don't know which ones are female from the names, and other times I have been told there are no female Doctors as an option at all.
GP surgery review: sandringham-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: February 2023
Unable to see a GP as you have to get past reception staff first. Advised you will receive a call from the GP and god forbid you miss the call.  Called them back to advised missed the call due to being in work - was advised you should make yourself available for a call back if you've requested one and now you have to call back tomorrow to be put on tomorrow's list.  Ongoing health issues for over three years and unable to get the help or understanding from the GP.  Some of the reception staff talk to you like they can't be bothered and when you call to find out why something hasn't been done that the GP on the phone consultation has recommended, reception staff don't know if you've spoken with a male or female GP because they aren't on-site when they call you.  I understand that during COVID extra measures had to be put in place but why haven't the GP's surgery gone back to how it was previous, call that day for an appointment.  No disrespect for the reception staff but some of them are only young with little or no experience and none of them are medically trained.  I have heard reception staff on the phone to other patients who have called to advise a family member is short of breath and the receptionist advised they would receive a call from the GP that afternoon.!!  I would not recommend anyone joins this surgery and I am contemplating joining another surgery.  Nowhere can be as bad as Sandringham Medical Centre.
GP surgery review: sandringham-medical-centre
Title: Absolutely disgraceful
Rating: 1 out of 5
Visited: October 2022
Told to ring gp  by gp nurse as very concerned over bloods ring at 8 am 1 hour 45minutes later being call number 1 in the queue 56 minutes no telephone consultation or appointment available blame BT this is not exceptable once the they look at my records realised I need to speak with a doctor but phone call not till tomorrow or I could try and find my way to yew tree surgery which is miles away
GP surgery review: sandringham-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: October 2022
Called 3 times to get an appointment for my wife, automated service cut me off before I could be put on hold. Managed to get through at 4th attempt, 25 minutes on hold, then once the call was answered the receptionist put me on hold 3 times - no actual appointments to see a doctor, only a phone call because 'that's how they do it now' and my wife could expect a phone call anytime in the next 10 hours. So now my wife has to wait in pain for someone to tell her over the phone if they think she needs an appointment or not. Awful surgery.
GP surgery review: sandringham-medical-centre
Title: Poor - because the NHS is so clearly overstretched
Rating: 3 out of 5
Visited: September 2022
I saw GP in April seeking possible physio for diagnosis of pudendal neuralgia. GP said she would need to take advice from the specialist I'd seen (not sure why). Last month (August) - still having heard nothing - I spoke to a receptionist who said she would chase it up that day. I waited another month, heard nothing, so went in in person this morning. I now have to have another consultation with a GP as - to make a referral for physio (still hasn't been made clear to me if that is actually possible) - April (the date of my initial request) is now too long ago. So, I'm back to square one. It shouldn't be such a fight to get basic care (or even to find out what care might be appropriate).
GP surgery review: sandringham-medical-centre
Title: Worse practice
Rating: 1 out of 5
Visited: August 2022
You call in the morning 8 am, the line busy all the time buy 9.0 if you're lucky and after waiting an hour to speak to them,they tell you ,no appointment left .
In the best scenario wait for the doctor to call,next day call again to ask that Dr didn't call.
It's rubbish the whole system of triach is chaotic.
This surgery should be closed and review all management staff and partners,I don't hear any good comments from people about this surgery.
GP surgery review: walton-village-medical-centre
Title: Not a good practice
Rating: 2 out of 5
Visited: July 2023
My mum has called the reception to get an appointment at 8:am and they had said it was fully booked and to call the following day. She calls the following day, tries for 30 mins to call, the reception again but the calls were not getting through, Finally after 45 minutes the reception replies that she can't give more appointments for the day and to call tomorrow, at that point my mum gets frustrated and says that she has a bad side effect from the new diabetic medicine prescribed by the doctor and she and that she has been to Walking center, where they suggested to contact the GP. When all this was said to the receptionist the respomse was "there's nothing she can do", all my mum needed was  5 minutes with the doctor, did not matter if it was on phone or in person at the surgery,  to get her medicine changed. My mums condition keeps getting worse, the receptionist could only say repeatedly "call tomorrow" an "there's nothing I can do". I think the staff should care more and be more considerate about their patients, specially if they are having sever side effects from a medicine prescribed by the doctor of the medical centre. And if it is a continuous problem not having appointments then the practice should change its ways to accommodate more patients.
GP surgery review: walton-village-medical-centre
Title: Very happy with this practice
Rating: 5 out of 5
Visited: June 2022
used the econsultation service, was called back within a few hours polite receptionist advised would refer me to chemist requested i would prefer to speak to my GP, not a problem got GP to call me within 2 hrs, all sorted, excellent service
GP surgery review: yew-tree-centre
Title: Don't do
Rating: 2 out of 5
Visited: July 2023
Don't do what they say they gunna do iv been waiting for antibiotics now for 3 days  waiting for gp just to sign it ridiculous this !!!
GP surgery review: yew-tree-centre
Title: Shocking
Rating: 1 out of 5
Visited: December 2022
Doctors never have appointments 
Do e consults say 120 hours till they get back to you waiting 2 weeks later over a child 6 years of age 
Get through today to be told phone consult.phone at 1 as not heard they said would be at 2 pm phone at 3:08. Reception said would go in and ask her to call still waiting now at almost 4 pm . Disgusting service. All for a sick child who should have been given antibiotics days ago . Still awaiting e consult from 2 weeks ago he has deteriorated and even when get through waiting all day for a phone call as the dr only does them of an afternoon this is the principal gp also .

When doing e consult for myself as had 2 smears bk not right.. did a e consult to say I was concerned to be met with a text back telling me I am up to date with smears. I know this I wanted to talk about results . Feel like constantly waiting for absolutely nothing.
GP surgery review: broken-cross-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
I have been a patient at Broken Cross since I was 10 (now 40!) and have always had a great experience. The receptionist’s are the opposite of your stereotypical ‘gatekeepers’. Friendly, sensitive and empathic. I like using their e consult portal and get a call back same day
GP surgery review: broken-cross-surgery
Title: Failed to honour prescription promise
Rating: 2 out of 5
Visited: July 2022
It is now exactly one week since I took my 94 year old father in law for an appointment at the surgery. Prescription for diuretic tablets has not been honoured. No instructions received by Pharmacy from Broken Cross Surgery.
GP surgery review: broken-cross-surgery
Title: Bad attitude from 1 receptionist
Rating: 3 out of 5
Visited: May 2022
I phoned today to enquire about my ordered medication, and that it's been 4 days since I ordered it. I understood it was a bank holiday, but I phoned 2 days after the bank holiday.
The receptionist had no patience or time to listen, just wanted to end the phone call abruptly by saying to wait 48 hours. Her manner is uncaring, bossy and bordering on being rude. This is not the 1st time she's done it to me, and probably others.
When I was asked to go and get a blood form from the practice desk for my blood test appointment, she refused to print me a form off when I asked for one and instead she said she would have to contact my doctor first, and I would hear back in a phone call or to come another day. It's the WAY she said it, and her actions that is disappointing. She let's the practice down.
I can't fault the doctors and other staff, they are brilliant. The other receptionist is professional and kind and caring too. Its just the 1 receptionist that really does need to have more people skills and become more caring.
GP surgery review: cumberland-house-surgery
Title: Exemplary care .
Rating: 5 out of 5
Visited: December 2023
Saw a newish partner in the practice who I had seen before.He was everything a doctor should be;caring,knowledgeable and very thorough.He also reassured my wife on the same visit about a hip problem she had been having.Nice to see the NHS at its best!
GP surgery review: cumberland-house-surgery
Title: superb service
Rating: 5 out of 5
Visited: August 2023
Developed worrying symptoms, Receptionist extremely patient, sympathetic and efficient. Speedy appointment with GP who was superb, reassuring and instilled confidence, in fact the usual Cumberland House experience!
GP surgery review: cumberland-house-surgery
Title: Good experience
Rating: 5 out of 5
Visited: February 2023
The member of staff who took my call was very helpful and considerate. As a result of their actions l received a consultation appointment after being referred to the on call doctor at Southport hospital. They also sorted a physio appointment which was recommended for me too as l was anxious and in pain. 

Thank you
GP surgery review: cumberland-house-surgery
Title: Quick, efficient, effective
Rating: 4 out of 5
Visited: February 2023
I had a recurring issue that needed antibiotics to solve.
I sent an email over the weekend explaining my symptoms and on Monday morning received a response advising me to phone to see the GP in person.
I phoned at 10.30, and was advised of my position in the queue, after 5 minutes delay the call was answered and after explaining I was asked if I could attend at the Surgery at 11.10 the same day. I was in front of the GP and examined at 11.30 and out with the prescription by 11.45.
Thanks to Cumberland House staff - very impressive.



I
GP surgery review: cumberland-house-surgery
Title: GP service at its best
Rating: 5 out of 5
Visited: January 2023
Your Review:  Submitted an online Klinik form to the surgery at 10am Monday (23rd January), got a response by 11am, asking me to phone and make appointment for a face to face consultation the same day. Attended appointment at 1.40pm. Explained what had led me to submit the Klinik form and the GP did some quick tests and made his assessment of medications required, which I collected from our local pharmacy about 2.30 pm. GP also took the opportunity to review my statin medication and organise associated blood tests.

You do hear a lot of stories about problems accessing GP services, but based on my experience last Monday, I cannot fault it - GP service at its very best.
GP surgery review: cumberland-house-surgery
Title: efficient, speedy service
Rating: 5 out of 5
Visited: December 2022
As advised on the phone message, I did an on line referral and was a bit sceptical as to how long it would be before I had a response. How wrong I was when within 5 minutes I had a phone call offering me an appointment that afternoon! That was followed up by a GP call at lunch time asking if I could go the surgery now. This was not possible, but a discussion resolved that a prescription for antibiotics would be suffice. This was written up, sent to the my local pharmacy and within an hour I had the medication.  How good is that! Efficient use of everybody’s time.
GP surgery review: cumberland-house-surgery
Title: Fantastic care givers
Rating: 5 out of 5
Visited: December 2022
Cumberland House Surgery have just been fantastic whilst supporting my father through severe pain the past couple of weeks. The GP’s and staff have gone above and beyond whilst trying to get a diagnosis for my fathers health condition. The GP’s have seen him and called him numerous times and each has been in a timely manner with the utmost care and attention; referrals have been done quickly and efficiently by the secretaries and nothing has been too much trouble. I cannot thank them enough and all staff have been amazing.
GP surgery review: cumberland-house-surgery
Title: Always a prompt and caring response
Rating: 5 out of 5
Visited: October 2022
I have had to deal with the practice several times for emergencies and this week for a minor illness. I submitted an econsult and was seen within 24 hours by the nurse who was extremely professional and dealt with my problem there and then. Previously I have seen doctors with emergency issues and they have all been very helpful.
GP surgery review: cumberland-house-surgery
Title: Extremely frustrating experience
Rating: 1 out of 5
Visited: September 2022
I booked an appointment for simple procedure. I also booked the rest of the week off work to recover. At the appointment i was told that the same doctor who booked me in for it wasn't confident enough to perform the procedure, and that i should self refer to a clinic at the hospital which will take months!
GP surgery review: cumberland-house-surgery
Title: Amazing practice
Rating: 5 out of 5
Visited: August 2022
I have been with the surgery for only 3 years and can honestly say that all of the staff are incredible! From reception staff to pharmacist, nurse and GP. Always extremely helpful, friendly, informative and professional. I feel extremely lucky to be part of this practice. Unfortunately I've had to contact them a few times in the last 6 months and have been so impressed with the care, especially during these difficult times. Absolute credit to the profession.
GP surgery review: high-street-surgery
Title: Great service
Rating: 5 out of 5
Visited: August 2023
Was called in for review of medication pharmacist very polite and helpful can't fault them always get in touch to suggest health checks for me. Good and caring people
GP surgery review: high-street-surgery
Title: Treated like a criminal by some Drs
Rating: 2 out of 5
Visited: May 2023
I filled in an econsult form for painful varicose veins- based on advice from the NHS website, I was given the following response, I felt like this was written in a way that made me sound like I was trying to hustle the NHS out of some free treatment, when in reality I just want to speak to a medical professional about a medical problem, and bearing in mind that I'm also under cardiology, I found this response to be absolutely unacceptable:

"Thank you for your recent eConsult request.
Unfortunately, it was not clear from the consult what help or advice you were hoping for with regards to the varicose veins in your leg. You may wihs to book a routine appointment with one of the Drs to discuss this further?
Please note though, there is extreme limitations on free NHS treatment for varicose veins, and most proceedures are required to be done privately."
GP surgery review: high-street-surgery
Title: Bad practice
Rating: 1 out of 5
Visited: April 2023
I came to the surgery on a mon with a urine infection and took a sample in, on wed I rang up for the results Still suffering but they said my sample was still in the lab under going tests, come fri I rung up again still suffering was told to take another sample in It was bank holiday weekend & I thought no way I am going to hear anything till Tues Over a week later. I felt so poorly on sat I rang primary care and a doctor rang me back and was given a 3 day course of antibiotics, I suffer from this problem alot & antibiotics are the only thing that sort it out which surely should be on my records. Very disappointed with the practice
GP surgery review: high-street-surgery
Title: Great care received
Rating: 4 out of 5
Visited: January 2023
Recently had appt with new nurse I've not met before. Fantastic care,nothing too much trouble.Thank you, you're a great asset to the practice