janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: esher-green-surgery
Title: Disappointing
Rating: 2 out of 5
Visited: November 2023
Phone response is very fast and the doctors helpful but, despite numerous requests, have not been granted a face to face consultation since Covid.  Also no continuity - different doctor each time.  Really lacking personal care......
GP surgery review: esher-green-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2023
The whole team from reception to doctors are very caring and helpful. No trouble getting an appointment on their new system either and even find it quicker to get one.
GP surgery review: esher-green-surgery
Title: Rude staff
Rating: 1 out of 5
Visited: April 2023
I have never seen a GP, I ask to see a Doctor and they give me a Nurse Practitioner.  The reception staff have been very rude and the care has been so poor.
GP surgery review: esher-green-surgery
Title: Great service
Rating: 5 out of 5
Visited: January 2023
I was given exceptional service over the course of seven days during which I saw a doctor, spoke to a doctor, had a scan and blood tests, and was told the results in the clearest terms. All the staff including reception and medical attendants are of the highest order and dedicated to the welfare of patients.
GP surgery review: esher-green-surgery
Title: Not great service from this practice
Rating: 2 out of 5
Visited: August 2022
I have been a patient at this practice for a few years, but in the last 2 years the service has gone downhill. 
It is really hard to get an appointment, and when you finally manage to speak to a staff, they are very unpleasant to talk to. 
They should try to treat patients with a bit more respect.
GP surgery review: esher-green-surgery
Title: Very good practice with kind, helpful and friendly staff
Rating: 5 out of 5
Visited: July 2022
joined a few months ago and have been several times for myself and my baby. Very kind, helpful and friendly staff. Easy to get an appointment. Great GPs, nurses and advanced nurse practitioner. Thank you.
GP surgery review: glenlyn-medical-centre
Title: Unfit for purpose
Rating: 1 out of 5
Visited: January 2024
This GP’s practise is a joke. It shouldn’t have a license to practise anymore. I called to get my father a same day appointment as he is unwell and has medical issues. I was told he had to have a call first, they didn’t call for more than 36 hours then the person he spoke to had no medical qualifications whatsoever. He was then given an appointment more than 2 weeks in the future for what should have be considered same day. He spoke to a GP on livi the week before who said in no uncertain. Terms get an in person appointment by Monday if you still have symptoms, which he told Glenlyn about. He had a hypertensive crisis today and had to go to hospital. Honestly. Shut this place down. It’s not fit for purpose. Why are non medical people doing a triage, the person he spoke to declared they had no medical knowledge or qualifications as he was speaking to them.
GP surgery review: glenlyn-medical-centre
Title: NHS GP Surgery apparently in trouble
Rating: 2 out of 5
Visited: December 2023
Today I waited in all day for a phone call from a GP which never came, & when I phoned to try to find out why (a call-back request having not been responded to either), there was (another) v. long queue on the phone, which I gave up on after almost 1/2 an hour. A few months ago I wrote a private letter to the clinical head of this practice pointing out service failings I had personally experienced, which wasn't even responded to - which was a new (& quite worrying) professional low. That letter really should have been replied to. Over the last 10 years this practice's once admirable reputation in the community has been lost, as reflected by the incessant complaints on all the review sites about it over that period. People are not being unreasonable in their expectation, something is wrong with this administration & it has to be (regretfully) acknowledged that it started when the new management took over. At the time (back in 2013) the new management requested patience from the community to let them adjust to a new system of "team" medical practice delivery rather than patients being on a single doctor's books, but it's now had a decade & it's clearly a failure (if that's the cause of the problems?), & the clerical administration of patient enquiries is not at all consistent, sometimes being efficient, whilst other times the opposite, which is - & should be - quite unacceptable in a medical practice.
GP surgery review: glenlyn-medical-centre
Title: Unable to see GP
Rating: 1 out of 5
Visited: December 2023
I am carer for my 86 year old mother who has multiple medical issues and could not believe the news I have just seen about GPs being made redundant from this practice.
It is always difficult to get an appointment to be seen face to face.
My mum’s appointment in early December was cancelled due to staff sickness and postponed by over a week, yet 3 GPs are being made redundant. This is appalling when we are having to pay for private GP appointments in order to get care in a timely manner.
There is no continuity of care, having a need GP is a paper exercise and you can never see the same person twice.
As healthcare professionals we appreciate the extend roles of other practitioners, but for someone with multiple morbidities the breadth of medical experience and training is essential. For example a musculoskeletal problem in my mum could be linked to so many of her underlying conditions ands needs someone who understands all of these to address the problem.
GP surgery review: glenlyn-medical-centre
Title: Uncontactable
Rating: 1 out of 5
Visited: August 2023
The new website looks great. Go to the 'Request an appointment' page and there are two options. i) Nhs website, go to it, log on, no appointments bookable online. ii) Fill in a form. Go to form. Form not available as 'clinical capacity reached'. So new website, no change. Just seems to provide more ways of not getting an appointment - or even asking for one!
GP surgery review: glenlyn-medical-centre
Title: Fabulous GP Practice
Rating: 5 out of 5
Visited: August 2023
I cannot recommend Glenlyn highly enough!
Every time we have attended it has been both but smooth with every person we saw being so helpful and kind.
My son is needle phobic and the kindness of the lady that did his bloods was unbelievable. He said she was the nicest person he’d ever met in his life! This practice is run like a well oiled machine, and whoever is in charge should be very proud of all of their staff and their efficiency and kindness. Absolutely what you need when you attend the doctors.
Would recommend to anyone.
GP surgery review: glenlyn-medical-centre
Title: Needs improvement
Rating: 1 out of 5
Visited: July 2023
Over the last couple of years when I have met with a doctor or nurse, they have been brilliant. However, the management of this practice requires lots of improvement. I have never used a service / website that a) turns it's messaging off when they reach "capacity", or b) turns their website messaging facilities off outside of working hours. The practice has had the same issues since I've been in Molesey which is over 2.5 years now. I am also frequently told whenever I manage to get someone on the phone that someone will come back to me. No one ever does. I don't understand why they haven't increased capacity nor improved their customer service.
GP surgery review: glenlyn-medical-centre
Title: Can't contact and not been able to see a doctor for years
Rating: 1 out of 5
Visited: June 2023
It is just not possible to contact the practice at all and I have not been able to see a doctor for years. Livi is suggested as an alternative but Livi are unable to authorise a repeat prescription and often cancel appointments. The website claims 'clinical capacity has been met' so there is no way of contacting as the phone remains unanswered. This is just not acceptable in 2023 and no other organisation would get away with such poor customer service. There just is no service.
GP surgery review: glenlyn-medical-centre
Title: Impossible to contact!!!
Rating: 1 out of 5
Visited: June 2023
This week (currently Day 4) I have been unable to contact the practice at all. Monday the message on the website states 'We have reached clinical capacity on our website for today'. Tuesday, it stated that the practice was closed for staff training. Wednesday and today (Thursday) 'We have reached clinical capacity on our website for today'. They are closed Saturday and Sunday. Unless I am able to send a message tomorrow it will be 9 days I will have been unable to contact anyone to arrange a blood test - that they messaged me to arrange!
GP surgery review: glenlyn-medical-centre
Title: At 'Full Capacity' the minute it opens
Rating: 1 out of 5
Visited: June 2023
I have been trying to contact the practice for 2 weeks now to book a smear test for myself and a blood test for my daughter. Neither of these are urgent and do not need immediate attention. For the past two weeks the website has been at 'Full Clinical Capacity' the minute the surgery opens at 8am and remains that way throughout the day. It is not possible to send a message to the reception or request a routine appointment as the same message appear. Tried phoning but no one answers. This is such a joke!
GP surgery review: glenlyn-medical-centre
Title: Not fit for purpose
Rating: 1 out of 5
Visited: June 2023
If I could give Glenlyn 0 stars I would.
It is almost impossible to get even a phone appointment. They leave you on hold for over an hour, give you the option to call back then never do. There doesn’t seem to be any doctors physically in the surgery, all seem to be “working from home “. I have seen the phlebotomist take blood from 3 patients before me without washing his hands in between. His technique needs looking at because he never fails to cause huge bruises. The receptionists have told me my blood tests are normal, and it’s only when I ask to see them myself have I found they are not.
This place is not fit for purpose. We have finally managed to find an alternative practice, thank goodness.
GP surgery review: lantern-surgery
Title: Excellent physio triage and referral system
Rating: 5 out of 5
Visited: June 2023
I was not confident when I contacted the surgery with a very bad back problem. However the fantastic reception/ phone staff alerted me to the new system the surgery have set up, where a highly qualified, professional and knowledgeable physiotherapist visits once a week to examine you and gives advice, medication and if required further physiotherapy  within the NHS system. Marvellous set up  thankyou to the whole team
GP surgery review: lantern-surgery
Title: The most friendly reception staff!
Rating: 5 out of 5
Visited: June 2023
I had to come and and leave a review because all you hear in the news is how impossible it is to get a doctors appointment and my experience couldn’t be further from the truth! The staff on reception are friendly, welcoming, helpful and most importantly will do anything they can to get you a same day appointment.  Twice now I’ve managed to get an appointment within an hour for my child to see a doctor, and I think that’s a pretty amazing service! I would also add that the doctors I’ve seen have them been equally brilliant.
GP surgery review: lantern-surgery
Title: Marvellous service
Rating: 5 out of 5
Visited: April 2023
I phoned for an appointment on Tuesday and was '3 in the queue'.
I was put through after a very short wait and offered several choices of times for just two or three days hence. 
I was seen within 48 hours ( and this was only a request for referral for physiotherapy) by an attentive and patient doctor, given a thorough examination, a print off of suggested exercises, paperwork for an x-ray at a nearby hospital, referred for physiotherapy and a date in two weeks for a telephone follow - up. 
My appointment with the doctor was at 9.00am and, after the x-ray on my way home, I was back in time for coffee at 10.30am.I
Brilliant service, wonderful staff and spotless clinics.
Thank you
GP surgery review: lantern-surgery
Title: Caring staff
Rating: 5 out of 5
Visited: January 2023
I have been registered with this practice for over two years now and every encounter is always so pleasant. The receptionists on the phone and face to face are always so friendly and helpful. I had a recent experience where the GP went above and beyond for me and my baby giving us great care and she phoned me to see how we were a few days later which showed she truly cared.
GP surgery review: lantern-surgery
Title: Caring doctor and receptionist
Rating: 4 out of 5
Visited: December 2022
I recently made a request for my husband to see a doctor with an ongoing problem. Eventually he saw a doctor who dealt with his problem and was very caring and helpful.
GP surgery review: lantern-surgery
Title: Caring accommodating and supportive
Rating: 5 out of 5
Visited: January 2022
I spoke to 2 receptionists, a doctor and the practice manager who were all very understanding, caring and supportive. A phone consultation with the doctor was very efficient and helped relieve my anxieties.
GP surgery review: littleton-surgery
Title: Good Practice
Rating: 5 out of 5
Visited: October 2023
Fantastic service from all the staff I engaged with. Definitely noticed an improvement in appointments and service. Can't fault them at all. Flu jab was also really efficient. Thank you
GP surgery review: littleton-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
Can't fault the service I have received. Always get an appointment when needed. 
Friendly staff excellent communication. Thank you
GP surgery review: littleton-surgery
Title: No practice at all.
Rating: 1 out of 5
Visited: July 2023
I fractured my hip in January 23. 
Kingston Hospital provided amazing care. 
Following that I needed a GP to respond to urgently to a problem. After 3 attempts I had to call111 and was immediately called by a doctor who prescribed antibiotics electronically so that they could be collected from my pharmacy. 
More recently, rheumatology at Kingston wrote to inform the doctor that I had been diagnosed with osteoporosis and asked the surgery to monitor my bone blood health and prescribe Adcal for daily intake. 
The letter seemed to go astray and I eventually sent it directly to the GP. 
A clinician or receptionist called me and said I could buy it over the counter, which I have done, and have had no response at all from GP. I really find this difficult to comprehend. 
I have never met or spoken to either doctor at Littleton since I registered.
GP surgery review: littleton-surgery
Title: Positive Changes
Rating: 5 out of 5
Visited: July 2023
Finally the surgery is on the rise. Seems to have had a completly new staff overhaul including a new manager. She was very pleasent and understanding when I had to contact the surgery. Seems to be a better booking system is in place. Can only get better if they keep this up.
GP surgery review: littleton-surgery
Title: Uncaring and Unhelpful
Rating: 1 out of 5
Visited: October 2022
After a number of attempts to see a doctor following my heart surgery in March 22 I have given up trying to get an appointment to see a doctor here.

I then only used the surgery to get my prescriptions (issued by cardiologist) which the surgery couldn’t get right, and was spoken to by a receptionist who shouted at me and was very rude when I couldn’t hear what she was saying. 

She originally answered the phone and on hearing my request she said she had more important things to deal with, which made me wonder why answer the phone at all.  

When she had dealt with “more important” issues She queried my second blood pressure medication request without being fully qualified to do so (I have two types) she shouted rudely (when I couldn’t hear) that she would request for it.  

When I came to collect my prescription two days later my second blood pressure tablets were not there.

At which point I decided to move surgery (although had started to make that decision when she shouted at me).  

With the new surgery I now find my treatment on phone and in surgery a lot calmer and kinder .  

I had been with Littleton for 3-4 years and when I really needed their help (I.e. after triple bypass) they weren’t there, both doctor and staff.
GP surgery review: littleton-surgery
Title: Great surgery
Rating: 5 out of 5
Visited: September 2022
Lovely staff, managed to get a response from doctor in few hours. I was in agony and she was  very professional and put me at ease immediately. Very caring and friendly. Highly recommend. If you really need help this is the place to go.
GP surgery review: littleton-surgery
Title: Useless and unhelpful
Rating: 1 out of 5
Visited: July 2022
Poor service, constantly have to chase them up to get a response, regularly forget to fill out forms causing delays in treatment. Abrupt receptionist, deem it your responsibility to follow up with them rather than the other way around.
GP surgery review: littleton-surgery
Title: Poor response to request
Rating: 1 out of 5
Visited: May 2022
My mother has been trying for a number of weeks to see a gp. Receptionist have not listened to her or been supportive or helpful. She has received a very low standard of care and her request has not been answered satisfactorily.
GP surgery review: littleton-surgery
Title: unreliable and poor customer service from receptionists
Rating: 1 out of 5
Visited: March 2022
This GP is one of the worst I have ever experienced. The receptionists are rude and show very little care and respect for their patients. You can be on hold for hours and it's anxiety inducing to try to book an appointment here. Someone should investigate this practice, as the reviews on Google Reviews have all been 1 star in the past year.
GP surgery review: thorkhill-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: January 2024
Terrible GP practice. I have only been registered with the practice for the last two years after moving out of area from my last GP. I have never had a good service, you can never get an appointment, you have to call at 8:30 for an appt (even telephone appts) and then if you don’t get a slot you have to call at 2:30. If you don’t get an appt you have to call the following day. It’s an ongoing issue. I am currently pregnant, with no access to a GP.

Our last appointment with the GP also misdiagnosed my toddlers consistent rash and the whole family were asked to take medication, I called the doctor back as my partner took my toddler to the appt, to ask whether it was ok for pregnant women to take. He said ‘I don’t really know, I’m googling it but it doesn’t really say much so just take it’. I have absolutely zero confidence in the GPs here and that’s even if you get an appointment.

The reception staff also have no empathy and no telephone manner, they are abrupt and standoffish.

I have recently tried to register with another GP practice to be anywhere but with Thorkhill.

Do not use.
GP surgery review: thorkhill-surgery
Title: No available slots to see a GP for many days
Rating: 2 out of 5
Visited: March 2023
We were on the phone first thing in the morning for 2 days and we were one of the first in the queue. However every day we were told that everything is booked up and there is no posibility to see a GP at this practice.
GP surgery review: thorkhill-surgery
Title: Good experience
Rating: 4 out of 5
Visited: March 2023
As a new patient at Thorkhill my first visit has been excellent.   The receptionist was very helpful and friendly and the GP kind, caring and approachable.   The telephone system is a bit of a nightmare but I was offered a face to face appointment when I booked direct at the surgery.
GP surgery review: thorkhill-surgery
Title: Call back system
Rating: 4 out of 5
Visited: November 2022
Trying to use the callback system, twice today the return call happened after an hour or so but each time with my phone to hand, I answered within 2-3 seconds but it rang off. This is so frustrating and does not help my blood pressure which is the subject of my call in the first place. Please sort this as I am finding it impossible to contact you.
GP surgery review: thorkhill-surgery
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: November 2022
Have just called to book an appointment with a doctor - this is the end of November and was told there is nothing available before Christmas....really?!!!
GP surgery review: thorkhill-surgery
Title: Fantastic Surgery
Rating: 5 out of 5
Visited: August 2022
Brilliant staff, excellent Doctors, always get a face to face appointment. Cannot fault the service at all.
GP surgery review: thorkhill-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: July 2022
Excellent service - calls are answered and returned, I have been seen in person at short notice, doctors have called me with results (rather than me chasing) and I have had good consultations.
GP surgery review: thorkhill-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: January 2022
I am a new patient to Thorkhill having moved to the area last year. I can’t say anything positive about the practice. Morning phone lines say they’re closed when they’re actually open, same goes with the 14:30 post lunch phone line says call after this time but the message stays for ages. When you do manage to get through all appts gone. When I have seen the Dr I’m told for specifics I need to book with other GPS- I thought all GPS can examine generally?! Useless to say the least.
GP surgery review: thorkhill-surgery
Title: Appointments and Receptionist
Rating: 1 out of 5
Visited: January 2022
Receptionists are rude and will not help you. It is impossible to get an appointment and they provide no advice to help.
GP surgery review: vine-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: March 2023
NHS app offered non-urgent Dr phone appointment within 48 hours. Phone appointment was on time and referral letter emailed with 1/2 hour of phone call.
Follow up 'in-person' appointment made for 4 days later.
Excellent experience.
GP surgery review: binscombe-medical-centre
Title: Great experience
Rating: 5 out of 5
Visited: May 2022
Been living in the UK for the past 8 years but today I saw a doctor that actually listened to my problems and made a plan to see what's wrong. 
The world needs more doctors like that.
Thank you very much
GP surgery review: binscombe-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
I have been with this practice then just a surgery since I moved here in 1971 and have always had the best from all at the practice
GP surgery review: cranleigh-medical-practice
Title: Amazing Practice
Rating: 5 out of 5
Visited: December 2023
My elderly in-laws have been registered with the practice for over 3 years since they moved to the area.   From day one the practice has been helpful and both pro-active and reactive then need be.   From reception, nurses and doctors they have been fantastic and consistent.   They listen and are respectful and helpful when speaking with me on behalf of my in-laws (with their consent)  ensuring we are all on the same level of understanding.    My mother in law would probably not be here today if it was not for this surgery with diagnosis missed by another surgery.   The care and follow ups are first class. Thank you for all you do Cranleigh Medical Practice.
GP surgery review: cranleigh-medical-practice
Title: Incredibly grateful to have such amazing care
Rating: 5 out of 5
Visited: December 2023
I recently registered at the Cranleigh Medical Practice for concerning symptoms after incredibly poor care at a surgery in a local village just over the W Sussex border. I cannot fault the surgery in any way - communication is efficient and caring, and the 2 week referral has also been incredibly efficient. I am also impressed with the organisation in the medical centre itself - clear, spacious and friendly. I feel so lucky to have registered here. Thank you to your amazing team!