janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: barcroft-medical-centre
Title: Impossible to navigate & truly awful administration
Rating: 1 out of 5
Visited: August 2022
Impossible to book an appointment, I do not have an urgent requirement to see a doctor but was told I could have a 10 minute phone call at a random time in 4 weeks' time. I waited for 28 minutes on the phone to receive that information as the online booking system has no appointments listed - apparently appointments are released in the middle of the night so patients are encouraged to log on in the early hours. As I cannot sleep at the moment I might give it a try!
GP surgery review: barcroft-medical-centre
Title: Shocking
Rating: 2 out of 5
Visited: May 2022
Received ultrasound results by text from GP who I've never seen before so she doesn't know what I look like or who I am but thought it was ok to tell me that weight loss would help my problem, how did this Gp know that I may be already struggling with my mental health and this rude comment may not of helped my situation, and not only that what they found was not the reason why I saw the gp in the first place so the text was extremely unhelpful, Barcroft seem to of lost there way and no patient care anymore, such a shame used to be a good surgery with reliable Dr's but no longer..
GP surgery review: barcroft-medical-centre
Title: Completely impossible to reach surgery
Rating: 1 out of 5
Visited: April 2022
I have tried multiple times in the last week to reach the surgery. I am either 10th in the queue or after over 10 minutes of waiting on the phone, I am then cut off. Today alone I have tried calling 10 times. This is unacceptable. I work in the nhs and I appreciate the nature of how things are at the moment but this surgery is unsafe and completely not helpful. Can’t wait to move to another area and change my surgery
GP surgery review: barcroft-medical-centre
Title: Follow Up
Rating: 4 out of 5
Visited: January 2022
Following a GP telephone consultation, I was asked to attend the Practise on the same day to give a sample for path lab testing. This was followed up two days later with a text explaining the result and advice that a prescription had been issued for collection.
GP surgery review: barcroft-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: January 2022
It has taken a week for a request for a breast screening to be sent to the hospital 
When I spoke to the hospital I was told the request was received today and the 2 week window starts from them receiving the request not the original appointment
GP surgery review: whiteparish-surgery
Title: Great service
Rating: 5 out of 5
Visited: February 2023
Even with all the problems the NHS is still facing, the service I have had from everyone right from my first telephone call, triage, GP, nurse practitioner and health care support worker has been exemplary.  I consider myself lucky to be a registered patient at this surgery.
GP surgery review: whiteparish-surgery
Title: Everyone is fantastic. Patient, helpful and positive
Rating: 5 out of 5
Visited: March 2022
I have nothing but respect for the staff at Whiteparish. They are always so helpful, positive and patient with everyone. They are so busy yet always do what they can to help. I am completely blown away by some of the negative reviews as could not praise them more highly. You do amazing work, even through the most extraordinary of times. Thank you
GP surgery review: chew-medical-practice
Title: Outstanding medical practice
Rating: 5 out of 5
Visited: November 2022
Everything about the way this practice is run is a blueprint of how a medical centre should be run.
The entire staff that I have encountered have treated me with kindness and understanding and a high degree of professionalism.
The experience is repeated from the reception, both in person and on the telephone.The nursing staff are outstanding in their manner
and their caring attitude toward their patients.The collection point for medicines is  also highly efficiently run.
The doctors are of the highest calibre in both knowledge and attitude towards their patients in both knowledge and professionalism. It reminded me of what a visit to the doctor used to be years ago in a bygone era.
Well done and thank you.
GP surgery review: chew-medical-practice
Title: Exceptional Attention & Efficiency
Rating: 5 out of 5
Visited: November 2022
I have visited this practice on many recent occasions. In spite of problems being experienced elsewhere I have always received efficiency, politeness and help from the receptionists.  When urgent I have seen an excellent and thorough doctor on the same day and ,if not, always within 24 hours. How can I ask for more?
GP surgery review: chew-medical-practice
Title: This is how you do it!
Rating: 5 out of 5
Visited: August 2022
What an excellent team of professionals at Chew Medical Practice, from front of house through to the highly skilled doctors.  This surgery is an outstanding example of the NHS at it's best; a template for outstanding professionalism.  

The things that matter are at its forefront, kindness, care and understanding.  The systems they have in place - call backs (they give you a time period), leaving samples for testing, test results line all add up to patients being re-assured they are in safe hands.  The team obviously prioritise communication to, key to success.

Today I had a consultation and medication ready for collection within a couple hours of my initial call - feeling better already.

I could go on however would like to say a very 'special' thank you to you all for all the smiles and kindness, they are gratefully received.
GP surgery review: chew-medical-practice
Title: Great Care
Rating: 5 out of 5
Visited: August 2022
I can not express my gratitude & thanks for the care and compassion Chew  Medical Practice & their team of district nurse have given my father over the last year. They answer the phone, you speak to a person, they listen to your needs, they respond, return your call if asked for, They deliver prescriptions regularly with a cheerfully smile. The district nurse team are  great their interaction while carrying out their care gives much pleasure when they are often the only visitor of the day. The doctors ring on a regular basis which give us reassurance. We are very lucky to have such a super team looking after us Thank you
GP surgery review: chew-medical-practice
Title: Fantastic Practice
Rating: 5 out of 5
Visited: February 2022
I cannot rate Chew Medical Practice highly enough. I have a complicated medical history. The care a receive from Chew Medical Practice is faultless. The receptions and administrative team are highly effective. Receptions effectively, and with care, assess what type of appointment is required. There is fantastic availability for same day appointments for both me and my family when needed. These are assigned without feeling you need to fight for them. The care I have received the clinical team has been fantastic to manage my condition and symptoms . During appointments I never feel rushed, I am made to feel at ease, listened to and exceptionally well cared for. The on site dispensary is also highly effective with mediation normally available to be collected immediately after an appointment. I could not ask for better care from the fantastic practice
GP surgery review: hawthorn-medical-centre
Title: Horrendous!
Rating: 1 out of 5
Visited: January 2023
I tried from 5th January to get an appointment to see a doctor regarding an on going medical condition. Even tried the online system, no appts between 24/1/23 to 7/2/23. Had to go private to get the tests done.  Been trying to get a call to get a prescription since beginning of Feb. Can someone please explain to me that if I start dialling at 8.30 and listen to the intro which takes 1 minute 14 seconds how come the call queue is full!
GP surgery review: hawthorn-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: January 2023
I have set an alarm for 8:29am ready to call bang on 8:30am, i have listened to that intro over 50 times and can't get passed that bit as the call que is currently full. Clearly taken on too many patients or haven't got enough staff? Its so frustrating!!! Literally do not stand a chance getting an appointment.
GP surgery review: hawthorn-medical-centre
Title: Extremely Poor Routine Healthcare
Rating: 1 out of 5
Visited: November 2022
I've had some good acute care here but the management of routine healthcare here is not up to scratch. I'm a new patient having left the armed forces with an ongoing need for medication. Healthy heart clinic done in plenty of time to top up meds but follow phone call cancelled twice now (one 4 hours after it was meant to happen). Now left with no meds at all and one month into a pre-payment certificate I can't use.  Not good enough at all.
GP surgery review: hawthorn-medical-centre
Title: Unacceptable Appointment Booking
Rating: 1 out of 5
Visited: October 2022
It is evidence from the review on this website that the method of booking appointment at this surgery does not demonstrate any empathy and compassion for the care of patient and their health.  Rather, this is causing stress and some sort of anxiety for me, as a patient at this surgery and as a mother.  I am just trying to book an appointment for my 15 years old daughter and I have been trying to do this since last week.  I even went into the GP surgery today with the hope of booking an appointment; instead nothing was achieved and because of this was late to work.  All my effort to book the appointment again today failed after spending almost an hour.  The manager of this practice needs to review the system and pathway of appointment booking as I do not understand how a same day appointment or same week and future appointment can be going through the same telephone number.  I just want to book my daughter for any day or any month appointment.  I even told the receptionist that it does not have to be this week or next week but can be any time, day or weeks.  Patients should avoid going into A and E causing additional pressure and unnecessary workload to the NHS.  This system of booking appointment at this GP surgery need to be review as this does not demonstrate an acceptable pathway of patients care.  I will also need to involve the CCG as maybe there might be some sort of solution or suggestions that can be rendered to this GP Practice.
GP surgery review: hawthorn-medical-centre
Title: very poor service
Rating: 1 out of 5
Visited: September 2022
expecting a telephone consult today since 8.30am today, rang just after 11am to find out if this was still the case, it was still going to happen. now almost 6pm and still nothing this was to discuss my recent blood test results and further action, I had to re-arrange my universal credit appointment today because of this, I do risk being placed under sanctions regarding these reasons. I am a person with moderate learning and communication disabilities. I am also suffering anxiety and depression on top of all this I just do not this additional hassle and stress
GP surgery review: hawthorn-medical-centre
Title: very poor service
Rating: 1 out of 5
Visited: August 2022
I have an exemption card for wearing a face mask, yet the receptionist said that it made no difference whether I had one or not, i still had to wear one, I was only there to pick up a fit note and a prescription.

I do not appreciate being spoken to in a very rude manner, I felt that after getting what i needed, I had to leave as I was made to feel very uncomfortable on how I was spoken to
GP surgery review: hawthorn-medical-centre
Title: Empathy and care from my GP
Rating: 0 out of 5
Visited: July 2022
Over the past few weeks, I have been back and forth to A & E at the Pilgrim Hospital. I had had a dreadful fall onto my hip, leaving me in great pain, unable to walk and many problems.  
After getting back home, I have had the need to contact my doctors and I now have the hope that someone cares enough about my problems and is going to help by way of arranging an MRI scan. The receptionist initiated my ability to talk to my doctor and I thank them for it. My doctor was extremely helpful after hearing what has happened. I was going to ask for a private scan if I was to be refused one but finally, after talking it over with my doctor about my fall and how I feel, also, what I had done, my doctor said, no, they will arrange one for me. They suggested I could go back to The Pilgrim for help but I will never go again to that A & E which I found very uncaring.  
I now have hope that my doctors are to arrange a scan and I will, finally, get some help that I will be able to get out of bed and be free of pain. I wasn't going to ring my doctor today but am so happy I did. I received empathy and care. I believe I can now look forward to the help I badly need.
GP surgery review: hawthorn-medical-centre
Title: No chance to get an appointment
Rating: 1 out of 5
Visited: May 2022
I called them 296 times!!! after 1h waiting to pick up the phone, guess what? no available appointments left. Great! They only offer same-day appointments which are fine if you have all the time in the world to wait on the phone line and are free all day. But you can't book appointments in advance if you are an ordinary person who works/has childcare responsibilities and it's non-urgent. This policy is an absolute joke and should be reviewed with immediate effect.
GP surgery review: merchiston-surgery
Title: Terrible service
Rating: 2 out of 5
Visited: February 2023
I needed to get an alternative prescription and was not told a slot had to be made with the pharmacist and that would be when there was a slot available.
GP surgery review: merchiston-surgery
Title: Telephone booking
Rating: 3 out of 5
Visited: February 2023
My daughter rang surgery last night .They gave her 8am appointment .She turned up wasn't even booked in.She finds it so hard to get moving as she has two knee ops one hip op and is having back operation next week.What an unnecessary journey. She was stressed when she arrived home .Also happened to me went for Diabetic check not booked in even had card with time on it3rd time I was lucky .I know we all make mistakes .But this is too many .
GP surgery review: merchiston-surgery
Title: cannot make an appointment
Rating: 1 out of 5
Visited: January 2023
first time trying to get an appointment with this surgery since transferring. Looking to get a vasectomy I stressed I did not need an appointment on the same day but was told have to try again tomorrow. Long gone are the days of pre booking an appointment no wonder everyone ends up at the GWH and have to wait 6 hours to be seen what is the point of paying national insurance when you cannot even see a doctor shocking
GP surgery review: merchiston-surgery
Title: Very good help
Rating: 4 out of 5
Visited: December 2022
Phoned the surgery today after several days of pain, a nurse called back within half an hour, and I saw a doctor an hour later.   I was given very kind and helpful advice.   All this in the week just after Christmas when medical services are so stressed.   I was extremely grateful.
GP surgery review: merchiston-surgery
Title: Appalling - needs investigating / closing down
Rating: 1 out of 5
Visited: December 2022
Impossible to obtain an appointment. I have just experienced the same issues & challenges that I did earlier in 2022.
They need overhauling & modernising to provide the service they are meant to give their patients.
The Team desperately need managing & given some direction.
GP surgery review: merchiston-surgery
Title: Awful service
Rating: 1 out of 5
Visited: November 2022
Called numerous times this morning couldn’t get through, called 111 who advised to speak with a pharmacist, spoke to the pharmacist who advised to speak to my gp, again could not get through. Called 111 back at 10:15 advised I would receive a call from my gp same day. Now the surgery is closed and no call from the gp. How on earth am I meant to get checked and tests etc when I cannot even get a call back let alone a face to face appointment
GP surgery review: merchiston-surgery
Title: Great practice and follow up
Rating: 5 out of 5
Visited: November 2022
I contacted merchiston surgery by phoning at 8:00 pm and had a call back from doctor very quickly. 
I was given an appointment that afternoon. The doctor was very thorough and issued me a prescription.  I've even had a call back today asking how I am.
I cannot fault this service for the care they have given me.
GP surgery review: merchiston-surgery
Title: Great service
Rating: 5 out of 5
Visited: October 2022
I can not identify with the negative reviews for this surgery and wish more people would document their good experiences. My daughter and I have both sought advice/treatment this week and my husband last week. I have also had  face to face appointment with a GP. It can be a challenge getting through for an appointment but this is the case with all GP practices post Covid. This week we have had no issues at all. We have had excellent, prompt service, help and advice. The triage nurse is fab, professional and friendly. Problems with all surgeries are due to a national lack of staff, Covid and years of under investment in our NHS. Thank you Merchiston. Very impressed this week :)
GP surgery review: merchiston-surgery
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: October 2022
I have not required a visit in 8 years.  Tried to call and was excited that line picked up straight away. Oh my. False hope.  You have to listen for nearly a minute  recorded message before you can escape to reroute number.  Then another 30 second message to be put through to an engaged line. Wow I am glad my calls are free.  What a shambles.   There are still people that are still charged per call. You should be ashamed.   This is exactly the reason why I like many others end up at the doors of GWH.
GP surgery review: merchiston-surgery
Title: Awful wait times to book an appointment
Rating: 1 out of 5
Visited: September 2022
currently caller 9 in queue after waiting for 36 minutes on behalf of my 90 year old father. let's hope I get through soon !
GP surgery review: hanham-health
Title: Excellent care
Rating: 5 out of 5
Visited: June 2023
I feel at last after the pandemic things are beginning to get back to some sort of normality.  My husband has a lot of health issues and at last things are being done and Drs are listening one Dr in particular has been amazing.
GP surgery review: hanham-health
Title: unable to book any appointment
Rating: 1 out of 5
Visited: May 2023
For over a months (and I'm not even exaggerating), I've been trying to book an appointment for my 2 year old son. Calling is pointless since they don't answer the phone and I have been in more than 3 times, but every time got the answer that they don't have appointments for the next two weeks. This is exactly the reason people end up at A and E.
GP surgery review: hanham-health
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: May 2023
I regularly struggle to get appointments when needed.  The phone lines are engaged and simply disconnect you and the e-consult is unavailable leaving no way of contacting your GP Practice.  I have been trying at various times for the past 4 weeks and cannot get through.  I will have to resort to going in to the reception desk though I don't know if that will help me get an appointment.  This is very poor service as I am left with the anxiety of something I need to see a GP about as it is classed as non-urgent, yet worrying for me,  and I am absolutely unable to access the support I need.  I've never experienced this in previous GP practices in other areas, so this is the worst experience I've ever had of a practice.
GP surgery review: hanham-health
Title: Pick up the phone
Rating: 1 out of 5
Visited: May 2023
When a person needs health care they should be able to reach a GP via a phone call.
Sadly, not in the case of Hanham Health Surgery. 
Registered patients, including my self have had to use other means. 
This is simply not acceptable practice. 
I need to speak to my registered GP, not the 111 or Ambulance Emergency Service.  But I'm afraid I  haven't been able to get through to my GP on the phone now this is my 10th attempt this morning and still nothing..I get hung up on..as a result my frustration has lead me to write to my MP Chris Skidmore and to the CQC.
GP surgery review: hanham-health
Title: Review from a fellow healthcare provider.
Rating: 1 out of 5
Visited: May 2023
Impossible to contact on the phone throughout the day. Permanently engaged over several days. Not recommended until they resolve their communication/telephone line issues.
GP surgery review: hanham-health
Title: Very poor service
Rating: 1 out of 5
Visited: January 2023
This practice has gone downhill and does not seem to find a way to improve their service, they just make excuses. Recently it took 15 attempts throughout the day and then 25 mins waiting time to speak to someone, only to find that appointments for the date I needed were not available 2 weeks in advance - this was the second time of trying. The nurse I saw today for that treatment was rude and literally didn't speak to me - this is someone who is supposed to be taking care of patients! The service from the on-site pharmacy is appalling, with huge queues forming as prescriptions aren't made up until a patient calls for them. Patients phoning the pharmacy stand no chance as they don't answer the phone. My elderly mother couldn't find out if her 'urgent' prescription was out for delivery, so I went to the pharmacy and they hadn't even got to the request. This place needs an admin overhaul to organise their facilities in a more efficient manner and stop blaming past problems for the current ones. The service wasn't this bad in 2019. The Doctors see so few patients on-site so surely this should enable them to run a more streamline service. I'm so disappointed in this surgery and would like to move but am nervous that anywhere might not be any better. It's disappointing to see their rating is based on a check from 2019, which isn't really current now.
GP surgery review: hanham-health
Title: Impossible to speak to anyone
Rating: 1 out of 5
Visited: December 2022
It is impossible to get through on the telephone - have tried over 100 times this week. With econsult turned off there is no way to talk to a doctor about health issues.  The service from Hanham Health was never good but it just gets worse by the day.
GP surgery review: hanham-health
Title: Excellent Care
Rating: 5 out of 5
Visited: October 2022
After challenging times and no doubt increased workload for all healthcare staff I just wanted to extend my gratitude to this practice. The care I received yesterday was exceptional and very thorough. The flu covid clinic are very organised and efficient. As patients we do not always see the full picture as to the pressures  you have to work under and sadly negative experience get voiced readily unlike positive comments.
GP surgery review: hanham-health
Title: eConsult being turned off
Rating: 1 out of 5
Visited: October 2022
eConsult was brilliant to put a message through for people who work full time and need to get a message to the GP. It being turned off was a terrible mistake as now people cannot get help for small issues which do not require a GP appointment and cannot be dealt with via pharmacy.
GP surgery review: hanham-health
Title: E-consult always off, phone lines practically nonexistent
Rating: 1 out of 5
Visited: October 2022
Trying to get in contact with the practice is near impossible. Most days that I have tried to contact them, the phone lines aren't working. They have also switched off e-consult.