janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: dr-baker-&-partners
Title: Family can not get basic medical care from this surgery
Rating: 1 out of 5
Visited: March 2023
I have not had a smear test in over 5 years and the last time I went to the surgery to get a smear test one of the receptionists got aggressive with me and told me to leave. I contacted the Practice Manager and she could not care less. My brother and I have not had an asthma check-up in over a year. My dad's doctor does not want to help him because he is housebound she just wants him to be sent back to the hospital so she does not have to deal with him. She said she was going to look at my dad's CT scans and MRI scans he had at the hospital but did not bother. We asked if he could go back on medication for high cholesterol and again she did not bother. He is on medication that needs monitoring and no one has checked up on my dad. My mum was put on medication and not monitored at all after about 3 years she started passing out after taking this medication so we stopped the medication. The St George's Medical Practice does not even supply basic medical treatment or care as a patient, they will not listen. It's either their way or the highway.
GP surgery review: dr-baker-&-partners
Title: No medical care now for housebound patents
Rating: 1 out of 5
Visited: February 2023
My dad came out of Hospital and is now housebound he is very ill but the family has asked for a doctor to come and see him 4 times but she will not come out and the receptionist says yer yer yer when we say he needs to see a doctor all they have sent to our house is a paramedic who did nothing for my dad so my dad is still ill and he can not even get basic medical treatment from this doctors surgery.
GP surgery review: dr-baker-&-partners
Title: Awful practice
Rating: 1 out of 5
Visited: April 2022
So difficult to make any progress with this surgery. If you are luckly enough to speak to someone, receptionists are generally rude and unhelpful. I finally managed to get an appointment but they would only book me a phone consultation. Waited two weeks for that phone call to then be told by the doctor he cannot assess me over the phone so I would have to come in. I'm now waiting for test results that are already late but you can only phone between 1pm and 2pm to get these, and if you are waiting in the phone queue and it gets to 2pm they simply cut you off. It's like a sketch from Monty Python, only not that funny! Let's just hope I dont have anything seriously wrong. I can see why people end up phoning an Ambulance or going to A&E out of sheer frustration of the poor service they get from this surgery

Update: Just to add to the above, and separate to the issues above, this surgery have now completely messed up a repeat prescription. Firstly I was unable to order online as I normally do as they had failed to update my records following a medication review. I have had the displeasure of speaking to three very rude and arrogant staff to get this sorted. I had to explain their mistake to the lady who is responsible for prescriptions who suggested it was my fault for ordering online, but admitted she had absolutely no idea how online ordering actually worked. How on earth can the person in charge of prescriptions not have knowledge of the online ordering process. Simply unbelievable!!
GP surgery review: dr-khan-&-partners
Title: Appointment for my dad
Rating: 1 out of 5
Visited: February 2023
Trying to get an appointment for my 87 year old dad with his gp. The only option is for 5 weeks time before 9 am. There are no appointments available (ever) after 9.00 am unless you are willing to be number 35 in the queue and secure one for that day.  Apparently they are all block booked. As it’s not possible to call at that time, I’m not sure how I’m ever going to get him an appointment. It’s basically them refusing to provide him care and wondering if I can report them to nhs.
GP surgery review: dr-khan-&-partners
Title: Consistently great service
Rating: 5 out of 5
Visited: January 2023
I’ve been with this practice for over twenty years.  I find it very easy to get in touch with the surgery to make an appointment, order a repeat prescription or make a general enquiry.
All staff are polite, friendly and happy to help.  This surgery came recommended and it has never disappointed.
GP surgery review: dr-khan-&-partners
Title: Useless phone line
Rating: 1 out of 5
Visited: January 2023
After trying time and again for a week using option 3...tried option 5 and actually got through to someone within 5 mins....their excuse was sheer volume of calls  which I dont believe for one minute...everyone use option 5 as a back up
GP surgery review: dr-khan-&-partners
Title: Useless phone line
Rating: 1 out of 5
Visited: January 2023
Tried and to get through but no joy...absolutely useless phone line...its pot luck as to whether you will get through...sick to death of trying to get through...sort your poxy phone line out
GP surgery review: dr-khan-&-partners
Title: Telephone system not fit for purpose
Rating: 1 out of 5
Visited: January 2023
i have been a patient with this practice since it first opened, and it was always pretty good. However since around 4 years ago it has fallen off a cliff in its ability to provide any kind of a patient service. The telephone system as many people have noted is beyond a joke, and could very easily be improved with some very basic changes.
In addition, there seem to be more and more persons working in the reception/ administration area, with less and less efficacy.
I n addition to the basic problem with actually getting to speak to someone, when you do the is very often no appointments available.    
By far for myself, and my very elderly Mother, the drastic deterioration of the prescription service needs urgent attention.
Almost every prescription we have needed in the last 12 months has been either very late, incorrect, or gone missing.
I have lost count of the times I have had to take time off work to go there in person to sort out prescription problems, that should never happen in this day and age.  I am 58, and my Mother 94,
and neither of us have ever experienced the sort of issues we have had in thelast 12 months with whoever is " in charge " of prescriptions.     It has been so bad in general that my mother has decided to sell her jewellery that she has had her entire life, so that she can be seen privately before she runs out of life.
In short this practice is abysmal.
GP surgery review: dr-khan-&-partners
Title: Very poor phone appointment  bookings
Rating: 4 out of 5
Visited: November 2022
Very disappointed with appointment bookings I had to wait 1hour 51 mins for someone to finally answer my phone. 
No issues with The doctors and all members of staff at this surgery as they all are doing great job and I have always been pleased with the care I received at this surgery.
The only problem being phone appointment bookings time this needs seriously addressed and sorted.
GP surgery review: dr-khan-&-partners
Title: Appalling  service
Rating: 1 out of 5
Visited: September 2022
I recently received   a letter from the practice advising me that Covid/flu vaccination clinics were taking place and that I could phone them to arrange an appointment. Both myself on a mobile and my husband on our landline attempted to do this but were put on hold for 60 mins at which point we had to give up as both devices have maximum single call limits.  I have now booked appointments through 119 at a local pharmacy for us both which I wish I’d done to start with as the whole process took less than 5 minutes. Fortunately in this instance the serious ongoing problems with this practice’s phone lines caused nothing more that wasted time and inconvenience but I am extremely concerned that I might have similar problems should I need to make an appointment urgently for a more serious problem. They really must get this sorted out!
GP surgery review: dr-khan-&-partners
Title: Dreadful practice, shocking service.
Rating: 1 out of 5
Visited: July 2022
When we first moved to this practice it was very good indeed. Unfortunately now, after the pandemic, it is the most dreadful experience to even try and speak to anyone, let alone get an appointment. Waits of over an hour on the phone, despite being "...number one in the queue..." are commonplace, yet when you do get through you are often off the phone within a minute or two! So disappointing, it used to be such a good practice. The doctors, if you ever do get to see them, are very good, however everything else is an absolute disgrace. For example 3-4 weeks to get a referral letter? Unreasonable. Really, really bad surgery now, and really deserves to be investigated and in special measures. How many people are being adversely affected through not bring able to access something as fundamental as a GP?
GP surgery review: dr-khan-&-partners
Title: Seriously needs to improve
Rating: 0 out of 5
Visited: January 2022
I believe that this practice needs to be put under review by the NHS as it is virtually impossible to get through to get help.  
I have been in a queue for an hour and a half, only to be told to come in on the day to try and get an appointment that way.  
I needed an urgent referral to hospital for my child ( which the hospital secretary is aware needs to be done and is waiting for due to protocol). Only to get the first call adviser at the GP surgery saying to me that it would take at least 2 weeks to get a GP to speak to me.  
I find this outrageous and feel the owner of this practice needs to pull their finger out and do something.
GP surgery review: essex-way-surgery
Title: Rude reception staff
Rating: 1 out of 5
Visited: July 2022
I have been with this practice for years and every time i call it takes me ages to get through as the phones are either just continuously ringing or it it busy or it cuts off  after ringing a couple times. everytime i have said this to the reception staff after finally getting through they are always rude about it and today after me calling a lady wasn't apologetic or nice on the phone she was very rude and just said "well we are answering the phones they are open from 8 everyday". Honestly i hate ringing this doctors as i have to wait ages to get through and then have to deal with rude reception staff. The doctors on the other hand i have no problem with i just do not appreciate the way reception talk to me when i call
GP surgery review: essex-way-surgery
Title: Terrible Practice
Rating: 1 out of 5
Visited: January 2022
Having been with this practice for years, I became used to the treatment given to me by the reception staff, believing it to be normal to be treated rudely and abrupt. It was only when I overheard my partner speaking with her doctors practice that I realised something was wrong, as her doctors practice are always polite and kind, even when busy. On several occasions I’ve overheard the receptionists mocking me whilst on hold (unbeknownst to them they often forget to mute their line), they’ve accused me of lying before when I’ve had issues with my prescription and on one occasion they were so rude that I was actually left in tears. I understand that the pandemic has made life difficult for those in the NHS, but as someone who also works in this area, I don’t believe we should take it out on patients. Considering they have training once a month, I wonder if they’d benefit from some customer service training, or reminded that you never really know what someone is going through, so do try to be kind and patient no matter how stressful your day might be. If I treated my customers the way they treat their patients, I’d be out of a job. Suffice to say I left this practice after seeing the light.
GP surgery review: high-road-family-doctors
Title: Good luck getting an appt lately
Rating: 2 out of 5
Visited: March 2022
4 week wait for an appointment for gp. You can call at 8am. Spent 35+ minutes for last few days without getting to speak to reception.
GP surgery review: the-hollies
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
I have been with this surgery for over 7yrs. I recommend to my friends & neighbours. The receptionist are wonderful, they actually listen to you and help in anyway they can. The doctors & nurses are also fabulous. I always get the advice & treatment that I need & feel I have been treated with respect. Well done hollies surgery.
GP surgery review: the-hollies
Title: Great with children
Rating: 5 out of 5
Visited: June 2023
The surgery are really good with appointments for children, I never have any problem getting mine in for an appointment or injections same day. I've even had it where I've called later in the day (not at 8.00am) and been able to get a telephone appointment at the end of the day. The doctors are great with children and, where necessary, have been quick to make any referrals needed. I highly recommend the Hollies to local families.
GP surgery review: the-hollies
Title: exceptional nurse
Rating: 5 out of 5
Visited: April 2023
i have had a long term health problem and have been fortunate over the last few months to be treated by a fantastically helpful, caring and considerate nurse at this surgery i am not allowed to name her due to site rules she is not a permanent member of staff but she is a fantastic asset to this surgery she treated me on numerous occasions and never once looked at the clock, and she would seek expertise from outside the surgery to find the best treatment for me if required, she is very professional , kind , caring  and i can not praise her to much, the reception staff would always try to get me an appointment with her where ever possible i can only add that i no longer require treatment , what better testament can i give
GP surgery review: the-hollies
Title: Fast appointment
Rating: 5 out of 5
Visited: January 2023
I called the GP surgery this morning nearly at 9am with little hope to get an appointment.  To my surprise I got one for today at 12 in one f their outsourced surgeries where I was seen on time. I know that this private GP clinic will charge the NHS or my GP practice hefty price but at least the surgery is dealing with the demand for face to face appointment.
GP surgery review: the-hollies
Title: Quick response
Rating: 5 out of 5
Visited: January 2023
Phoned to get a doctor's appointment this morning, very pleasant receptionist said they could do 3-45 that afternoon. Cest x-ray arranged later that day also appointment for a blood test . Incredible quick and efficient .
GP surgery review: the-hollies
Title: Long waits
Rating: 3 out of 5
Visited: September 2022
Always 30 40 min wait for calls to be answered. Never enough appointments, more waits  and when you get an appointment. Only one issue at a time, so more waits  the longest process ever. No patient allowed to go book appointment tat surgery desk either.   Dr's and nurses are good.  Once you see one.
GP surgery review: the-hollies
Title: Caring staff at Hollies
Rating: 5 out of 5
Visited: May 2022
I would like to leave praise and thank you for such a lovely lady on enquiry telephone. Not only was I put at ease, I had a very positive action in that I received a call back from the GP very promptly due this this ladies intervention and caring. All the staff at Hollies are professional and pleasant and in the climate of today I for one can’t thank them all enough. Well done 👍🏻😀
GP surgery review: the-hollies
Title: Very impressed.
Rating: 5 out of 5
Visited: February 2022
I have only been at this surgery a short while but from the very first moment I found the staff to be most helpful. The reception staff have always been unfailingly polite and friendly to me.  Having had experience of working as a GP receptionist myself, I know how difficult their job can be and really appreciate their professionalism.  I have also received very good care from the nurse practitioner and practice nurse in regard to my asthma.  The practice nurse in particular was very approachable, answered all my questions and gave me clear guidance to help manage my condition more confidently.  Thanks and well done to all of you.
GP surgery review: chapel-street-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Both myself and my husband received terrible service from our previous surgery so decided to join Chapel Street. We were a little dubious as you always hear the bad stuff and never the good. We decided to give them a go and we have never regretted it. All the staff are caring, polite and very professional. We have always received excellent service.
GP surgery review: chapel-street-surgery
Title: Its okay
Rating: 4 out of 5
Visited: August 2023
It is a generally good practice.
One nurse is more patient and friendly.
One doctor has been really helpful and takes the time to listen and help with useful suggestions. Some other professionals need to be more flexible and adapt their practice to be more patient and listen to the needs of patient. Not every patient is the same.  Receptionists try their best to work with the systems they have, please listen to patients. Stop calling us at the most inconvenience times. Results please try and email them across, so we don't have to wait ages on phone.
GP surgery review: chapel-street-surgery
Title: Reliable and Caring
Rating: 5 out of 5
Visited: April 2023
Fantastic staff, supportive and happy to listen and advise.  I have been registered here most of my life as are both of my children.  We received fantastic support today in organising my teenagers medication and we have been supported and updated throughout the afternoon.   I cannot thank the team enough for their help and would highly recommend them to others.
GP surgery review: chapel-street-surgery
Title: Good service.
Rating: 4 out of 5
Visited: October 2022
Recently consulted one of the surgery health professionals who was able to examine me and clearly explain the reasons I was experiencing such discomfort. Good advice given and I was greatly reassured and relieved. Well done.
GP surgery review: chapel-street-surgery
Title: Caring Surgery
Rating: 5 out of 5
Visited: August 2022
Despite workload, reception, nurses and doctors have been brilliant caring for both myself and husband over this past year with various medical problems. Thank you all not just this past year but for all the years we have been registered with you.
⭐️⭐️⭐️⭐️⭐️
GP surgery review: chapel-street-surgery
Title: Excellent  & timely response to my needs
Rating: 5 out of 5
Visited: July 2022
I called the surgery because I felt I'll and was not getting better.
The surgery called me back within 3 hours.
The person who called me was very polite, very understanding, helpful and spoke to a doctor during the call.
Following in the same call, I was prescribed 2 medications to treat my condition, which I collected from the chemist the same day.
In summary, I was completely satisfied with the Surgery service.
GP surgery review: chapel-street-surgery
Title: Very poor service
Rating: 1 out of 5
Visited: June 2022
Ain’t been with this doctors long and I’m already leaving because these do not like to prescribe anything at all especially when you know exactly what you want what’s it’s for and for how long I’ve been taking my medication this is very unfair
GP surgery review: chapel-street-surgery
Title: Highly dedicated & helpful service
Rating: 5 out of 5
Visited: June 2022
Doctor called me back about a pathology test, still hard at work at 8pm. Very attentive & right on the case. I know the surgery has been extremely busy, with large backlogs post the pandemic, but Doctor was most supportive and spent a good 15 minutes explaining what I should do, even when I said they were working too late. Very heartening and caring. Brilliant surgery. Thank you.
GP surgery review: chapel-street-surgery
Title: Amazing support
Rating: 5 out of 5
Visited: June 2022
We have been with the surgery for over 15 years because of their excellent care. Office staff are helpful and efficient. Can always get an emergency appointment for my husband with chronic health issues or my young children. GP’s are caring, make sure our needs are attended to both physically and emotionally. This amazing team work hard to support their community. We are lucky to have them.
GP surgery review: chapel-street-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2022
Very responsive and helpful staff in all areas, from reception, to nurses and doctors. Obviously a very busy operation, but they find time to deal thoughtfully and helpfully with our family's issues, despite being so busy. Top grade award is deserved. Thanks to all.
GP surgery review: queens-park-surgery
Title: Unacceptable behaviour
Rating: 3 out of 5
Visited: November 2023
Appointment system is still in 90's. With redial only appointment system, I got my precious appointment. Apart from the bad appointment system, doctors were always fantastic. First time in 7 years , a new doctor refused to hear my second issue , which I specified while booking the appointment. Doctor was rude and was clear from doctor's appearance that doctor don't care. It won't be an issue , if the doctor refused politely. All the doctors hold the door and let us in but this doctor went straight inside without even looking. All the staff and doctors I deal with before, were good mannered and treated me well. I pay tax and NI but the doctor's attitude was like providing free service. Our time is valuabe just like the GP's time. Your time may be more valuable if you were working in critical care or emergency department.Still we wait patiently for our turn. But the attitude like above is unfair.
GP surgery review: queens-park-surgery
Title: Good customer service
Rating: 4 out of 5
Visited: October 2022
I am a new patient to the surgery. I am very impressed with the friendly team at the reception as they are very supportive and kind. It is making a big difference in person's life. Thank you.
GP surgery review: south-green-surgery
Title: Avoid
Rating: 1 out of 5
Visited: January 2023
Can't prebook appointments so it's great if you don't work but not helpful for those that do. Phone appointment isn't done at time given and Drs leave sarcastic comments as you've not answered their call even though it's 6 hours before your appointment time! 
Avoid this surgery as you'll be deceased before you get an appointment
GP surgery review: the-billericay-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: June 2023
Great GP surgery where you always get an appointment on the same day and normally with dr of choice. Staff and Drs are knowledgeable, helpful and kind and caring.  Having an ongoing health condition I am lucky to be a patient at this surgery as I always get the help I need! Thank you Billericay Medical Practice.
GP surgery review: the-billericay-medical-practice
Title: Good practice
Rating: 4 out of 5
Visited: May 2023
The times I have had to use the Billericay Medical practice I am pleased with the service. Yes you have to phone at 8.00 dead on the dot, but have always got an appointment and the service I received was always positive. Receptionists have been polite and helpful.
GP surgery review: the-billericay-medical-practice
Title: Failing Practice
Rating: 1 out of 5
Visited: February 2023
Not fit for purpose.
Claim they do not receive any test results from hospitals so unable to tell you anything.
Ignore requests for medication despite sending in letter form on 2 occasions and requested on repeat med. section.
All work part-time so no continuity.
No appointments or telephone consultations for 3 weeks.
Ring at 8am as requested, 37th in the queue!
My named GP has disappeared. 
Practice Manager not doing a very good job.