janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: norton-medical-centre
Title: Very poor
Rating: 1 out of 5
Visited: December 2022
I joined the practice a few years a go having moved to the area and unfortunately the service has got increasingly poor. I have a baby boy who was poorly over the last few months. When I needed to telephone for an appointment I would call at the appropriate time in the morning and the line would either be busy, or when I got through after being on hold for between 1-2 hours the automated messaged would say no appointments whatsoever are available. This was often after ringing up to 30 times to just get through. When I had an appointment it would be telephone only, and I could be called any time during the day. The most recent time my baby was poorly I had a physical appointment following a telephone call and my sons symptoms were completely ignored as I was effectively told by the doctor they couldn’t see in to his throat and his ears were too waxy to check thoroughly. The following day I had to take him to urgent care where he was diagnosed with an ear infection and tonsillitis, both of which were completely missed. Following this I rang to ask for a further appointment as my baby got poorly  again. I was simply told he could not be seen that day as they were over capacity and I would have to call back in the morning. After some begging I was told the doctor would call me the following day, and he did not. Absolutely appalling and very upsetting that an NHS service is in such a bad way. Reception staff are as helpful as they can be given the circumstances and pressures but missing an appointment for a poorly baby is inexcusable.
GP surgery review: norton-medical-centre
Title: So different from what it was
Rating: 2 out of 5
Visited: August 2022
Rang today to make an appointment for up to 3 weeks in the future, no rush just required a face to face appointment with a Dr to discuss some seriously upsetting results. Told ‘No appointments for tomorrow’. I explained I didn’t expect one immediately, next couple of weeks is fine. Told no future appointments available and to ring in the morning when some ‘May be released for next week’. Seriously what is going on? There are some amazing Drs at Norton Medical Centre, to the extent I have said in the past that if I moved home I would have to stay within the catchment area as I wouldn’t want to leave the surgery but I cannot fathom why I cannot book a face to face appointment to discuss seriously worrying results within a time frame of three weeks? That seems to me to be poor patient care.
GP surgery review: birtley-medical-group
Title: A very poorly managed doctor's surgery
Rating: 1 out of 5
Visited: September 2022
I tried to get an appointment over a period of 5 months, without success. I spent hours on hold only to be told there were no appointments. Only on the day appointments were being offered, so I was left with no choice but to ring up each day and be on hold.
I spoke to the receptionist who told me to physically go to the surgery at 7am and see if I could get an appointment which was not an option for me as I have a child to get to school.
I wrote to the Practice Manager on several occasions who also did not help.
There was no compassion or caring shown from any of the people I spoke to.
I moved doctors and got an appointment immediately which just proves it can be done!

A very poorly managed doctor's surgery!
GP surgery review: birtley-medical-group
Title: Tremendous team support
Rating: 5 out of 5
Visited: September 2022
Following an emergency bowel operation I have been in constant contact with the district nurses from Bensham and the team at Birtley Medical Group. They have all delivered a tremendous level of service. This followed 2 weeks of exemplary care in the QE hospital at Gateshead. Thanks to you all
GP surgery review: birtley-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
Rang at 8.15 and got appointment at 9.30 same day. During consultation mentioned I needed to book nurse appointment for bloods and doctor took my
Blood during appointment. I then got text at 3.45 with blood results . What a service , all in one day.
GP surgery review: birtley-medical-group
Title: Need to be more “deaf aware”
Rating: 3 out of 5
Visited: April 2022
Nurse practitioners, nurses and GP’s standing calling patients names is really not good enough, I have hearing loss and didn’t hear my name being called, what happened to the display board? Saw nurse practitioner today, really not impressed
GP surgery review: birtley-medical-group
Title: Let down
Rating: 1 out of 5
Visited: April 2022
This Practice really let us down today. We need led their support as well as medical advice and all we got was the usual 'we have no telephone appointments left so you will have to ring on Monday'. The care navigator was made aware of our situation but made an executive decision to do nothing about it.....a decision which frankly was beyond their pay grade.
GP surgery review: birtley-medical-group
Title: Good service
Rating: 3 out of 5
Visited: February 2022
Did an e consult form. Told call would be in the morning from a clinician, call came 1 hour later, asked if i could call in for face to face appointment in 45 mins. Very thorough exam by a Doctor.
GP surgery review: birtley-medical-group
Title: Impenetrable, inaccessible.
Rating: 1 out of 5
Visited: February 2022
The booking and call answering services of this surgery are truly shocking. It seems to me that they have adopted the same approach as my bank and credit card provider, internet service provider, and most major businesses, i.e., read our Frequently Asked Questions page to find your solution; failing that go through this woeful, terrible online portal questionnaire which might get you a callback appointment in a few weeks. Basically, everything and anything except being able to actually speak to a competence physician.
I don’t want to relate to my GP the way I relate to my bank. 
I effectively feel that I don’t have access to a GP anymore.
This surgery is failing to deliver a service. Plain and simple.
GP surgery review: railway-medical-group
Title: Excellent patient centred service
Rating: 5 out of 5
Visited: June 2023
Called into surgery at 8am to seek advice and treatment for a very painful raging ear infection. Helpful receptionist placed my name on a triage list and explained a GP would call me. At 8.23am I received a call from the triage GP who confirmed the diagnosis and prescribed the appropriate medication. She even arranged for me to collect the prescription from the Community hospital reception desk. This I proceeded to do as soon as the desk opened at 9am. Given the volume and complexity of patient demand it
Is amazing that the practice can provide such a high level of service within an hour of making contact with them.
GP surgery review: railway-medical-group
Title: Brilliant
Rating: 4 out of 5
Visited: June 2023
First time experience in ringing at 8 am for an appointment with the new system of saving your place in the queue for a call back. At 8.10, the triage assistant rang to ascertain the issue. 8.35 spoke with Dr, who was able to see me at 9 am. Had a prescription in my hand by 8 15.
GP surgery review: railway-medical-group
Title: Excellent Practice
Rating: 5 out of 5
Visited: June 2023
My wife and l always manage to get to see a Doctor and receptionists and staff are always polite, helpful and professional.
GP surgery review: railway-medical-group
Title: Very pleased
Rating: 5 out of 5
Visited: June 2023
My appointment was at 4.30 pm. I saw the doctor at 4.30pm. He was friendly, patient and very professional. He explained what would happen and was very helpful.
GP surgery review: railway-medical-group
Title: Great practice when you eventually get an appointment
Rating: 2 out of 5
Visited: May 2023
I have been with this practice for years , but the same problem persists , as review from 2022 good luck getting an appointment , online one appointment gone as soon as it appeared , hang on the telephone for at least 15 mins , with that terrible background music which you have to endure in case you miss the call being answered , you also used to be informed your place in the queue  even that's gone , you wonder sometimes  if there is actually anyone there , finally an answer  but nothing available ,try again tomorrow . In all fairness if or when things improve I will leave a positive review , but I think at the  least  the background music has been the same for many years so change is obviously slow .
GP surgery review: railway-medical-group
Title: Great Doctors, terrible service
Rating: 1 out of 5
Visited: April 2022
The doctors here are amazing, however, good luck getting an appointment.
You sit on hold for 20-30 minutes, then when you finally get through, you are told there are no more appointments for today and to call back tomorrow.
Repeat for a few days, tell them you are having an issue getting an appointment because of this and then they will book you in advance.
Why not just let us book in advance in the first place? 
Ridiculous.
GP surgery review: yarm-medical-practice
Title: Appointments
Rating: 1 out of 5
Visited: April 2023
After waiting on the phone for 45 minutes I was told no appointments left call back again at 8am tomorrow. Having felt poorly for several days , not getting any better and being over 75 I contact NHS 111. Saw a Doctor later that day, was told I had a bad chest infection and was given treatment.
GP surgery review: yarm-medical-practice
Title: No appointments
Rating: 1 out of 5
Visited: April 2023
Unable to get an appointment. Having felt very ill, I have queued outside in the cold for 40 minutes this morning. 

By the time I was seen, the appointments had ran out and they told me I would have to come back at 8am tomorrow to queue in the hope of getting an appointment.

Not sure how they can tell everyone to queue at 8am when they know there's only a limited number of appointment available.

The practice seems extremely disorganised and unable to priorities their workload. I would suggest that better time management and an empathetic approach to patient care would greatly improve efficiency. Lots of pen pushers how take great pleasure in doing their jobs to a minimum
GP surgery review: yarm-medical-practice
Title: Fantastic care
Rating: 5 out of 5
Visited: December 2022
Doctor was very kind, reassuring and diagnosed me with shingles quickly. She also gave me good advice and explained what was happening.
GP surgery review: yarm-medical-practice
Title: Great practice, however
Rating: 5 out of 5
Visited: December 2022
The medical person was very professional and efficient, he carried out a thorough examination and explained everything.

The only problem with this practice is getting an appointment, having to queue before 0800 in all weather is very poor, also it is very difficult to get an appointment over the phone.
GP surgery review: yarm-medical-practice
Title: Quick appointment
Rating: 5 out of 5
Visited: November 2022
Rang this morning at 8am had to ring a few times before bring offered a call back option. Receptionist rang me back with in 10-15 mins i seen doctor face to face at 9.30. Can't fault the care i received today.
GP surgery review: yarm-medical-practice
Title: Excellent service!
Rating: 5 out of 5
Visited: November 2022
Reception staff are really helpful, call back facility is great when working from home & cant wait in the queue. Am very happy with the service they offer.
GP surgery review: yarm-medical-practice
Title: Appalling lack of service
Rating: 1 out of 5
Visited: November 2022
I have been trying for 2 weeks to actually speak with someone about x-rays I was sent for. Without fail the call queue has been full and the phone just put down on the 1 occasion I actually managed to get a call back my phone didn't even ring, a missed call from the practice number just popped up on my missed call list.
I was sent for the x-rays after some pretty severe symptoms, I eventually got some blood tests for thyroid and diabetes and was told to expect a call with the results, I got a text saying my vit D was slightly low, not enough to cause symptoms and that was it, nothing about my thyroid or diabetes results at all! When I finally got through they had expected me to just accept the text that didn't relate to my tests or my symptoms as an answer to my problems! I had to push to get another appointment to actually address my problem and was sent for x-rays and here I am unable to get any results or advice or even a callback!? 
My son is due his 4 month vaccinations, we were told when he needed them, they're standard and could be booked in whenever, they refused to book him in when they gave us this information and we have to ring to make this appointment,which as I have explained is literally impossible due to the truly horrible service this practice provides, the system does not work, patients are made to feel like a nuisance and that they are doing something wrong when trying to make appointments and it seems the receptionists will do anything possible to prevent people from receiving medical care
GP surgery review: yarm-medical-practice
Title: shocking patient treatment
Rating: 1 out of 5
Visited: November 2022
I rang up at 8am on a morning, I had to ring 34 times before i got through to someone who told me even though i was in agony, could barely walk and couldn't sleep due to the pain there was no appointments left and would need to go to the hospital urgent care and wait there. They then went on to book me an appointment for the next day out of hours surgery at a different practice. Once off the phone I rang 111 as the pain was getting worse, 111 then told me to ring my GP practice back and speak to them to try and get me in today. When I got back through, they said the on-call doctor would look at my notes and would ring me back, instead I got a text message to say I'm not urgent even though I can't sleep and am in agony walking to which I had already cancelled the out of hours appointment as I stupidly thought the doctors would be able to help!! I will now have to ring up next week even though I work Monday- Friday from 8-6. Absolutely shocking treatment when a patient is in pain!
GP surgery review: yarm-medical-practice
Title: Good practice
Rating: 5 out of 5
Visited: November 2022
Having had a few concerns which I related to at my annual review, these were addressed within 24 hrs with an examination and a separate blood test all of the results relaid back to me before the end of the day. Great professional service.
GP surgery review: eden-medical-group
Title: This practice needs to understand more about people
Rating: 5 out of 5
Visited: February 2022
This practice needs to understand more about people who have a learning disability mental health problems and more would be great if they did then people would get more help they need also when you ring at 8.00am in the morning you can never get through at all as no one ever answer that needs to change as well so it is better for everyone who calls .
GP surgery review: eden-medical-group
Title: Terrible
Rating: 1 out of 5
Visited: January 2022
I phoned at half past 8 extremely unwell with a kidney infection and was told there was no appointments! I phoned back 10 mins later and spoke to a different receptionist who put me on an emergency list to speak to a doctor.  I waited 7 hours by the time I had a call back after phoning the sugery back early afternoon to say how poorly I felt and needed antibiotics I was told I was "on the list" finally got to speak to a nurse who gave me antibiotics and told me to get a sample to the practice so my dad took.one one down only to be told they couldn't take it and to submit another on Monday morning as it was a Friday! To feel soo poorly and not get to speak to anyone for 7 hours is frightening. Feel completely let down 😪
GP surgery review: fusehill-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: February 2023
GP responded to email query within 48 hours and gave me treatment and appointment - very quick response and what a nice GP
GP surgery review: fusehill-medical-practice
Title: Worst Doctors you could find
Rating: 1 out of 5
Visited: February 2023
The doctor care from this practice is disgusting. My 85 year old aunt fell 2 months ago and has been in severe pain ever since. Prescribed co-codamol and after trying to explain they have no effect on her pain he would not give her an alternative. Do i have to put up with this pain for the rest of my life she asked which obviously did`nt justify a reply.
After two blood tests she has been waiting for 3 weeks for a prescription for low potassium etc but nothing happening, she would get better care from a vet at least they won`t let animals suffer in pain
Time to look for doctors that will care for their patients
GP surgery review: fusehill-medical-practice
Title: Wonderful service and care
Rating: 4 out of 5
Visited: February 2023
This review is for a nurse practitioner-absolutely wonderful care and concern. Not needed to go to the doctors for 10 years; a shock stroke in Jan meant I had to see someone. So glad it was the nurse. Couldn’t fault anything.
GP surgery review: fusehill-medical-practice
Title: Waste of time.
Rating: 1 out of 5
Visited: February 2023
Couldn't get through on phone, walked to surgery, only to find reception staff member extremely unhelpful, was promised a call back, never happened.  I was told no way I could make an appointment, yet when I went through 111, they got me a same day appointment.
Spoke to a GP who really didn't want to listen, kept telling me he could only discuss one particular problem. I felt he was fixating on one symptom, and not the one I was extremely anxious about.
The nursing staff, however we're very pleasant, & helpful when I spoke to them.
GP surgery review: fusehill-medical-practice
Title: Good service
Rating: 5 out of 5
Visited: January 2023
Apart from wait for telephone to be answered (40 minutes) once answered the receptionist very competent quickly arranged doctors appointment later same day. On attendance at appointment very little waiting time great service from professional doctor without being rushed and symptoms fully explored and good advice and 
Prescription issued for further issue. Excellent service. Monly issue being having to ring between 8 and0830 to book appointment and not being able to pre-book appointments.
GP surgery review: fusehill-medical-practice
Title: Appointments
Rating: 4 out of 5
Visited: January 2023
Got an appointment straight away for a 7 year old child full check up of throat and chest just a virus offered to go back if any problems the reception staff really don't get enough praise the abuse they get is uncalled for they do there best in difficult circumstances I've seen a big improvement in everything in the surgery lately which is great hope it continues
GP surgery review: fusehill-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
Telephoned in the morning got an appointment that afternoon excellent service would recommend this practice to anyone
GP surgery review: fusehill-medical-practice
Title: Great nurse practitioner
Rating: 5 out of 5
Visited: January 2023
Feel cared for for me and my boys by the nurse practitioner she always listens and can remember other appointments we have had in the past. Feels like when everyone had to go see their doc n know one else. As they get to know you and your problems. Never had a problem with this nurse and the kids feel comfortable around her.
GP surgery review: fusehill-medical-practice
Title: New staff
Rating: 4 out of 5
Visited: January 2023
First time seeing anyone for a while doctor was amazing got everything done n booked in 1 appointment couldn't fault the service today from reception staff to doctor
GP surgery review: fusehill-medical-practice
Title: Too many patients not enough gps
Rating: 3 out of 5
Visited: December 2022
Not really had much of an issue now but last 12 months no gps remote gps not following up or reading notes an absolute nightmare it seems to be getting a little better time will tell
GP surgery review: warwick-road-surgery
Title: Friendly staff
Rating: 5 out of 5
Visited: June 2023
Polite staff. Friendly environment was seen close to my appointment time with little waiting time after arrival
GP surgery review: warwick-road-surgery
Title: Friendly staff
Rating: 5 out of 5
Visited: June 2023
Really calm visit today, seen on time and was a lovely practitioner. Staff answer phone calls and get seen quickly.
GP surgery review: warwick-road-surgery
Title: Straight Forward and Reassured
Rating: 4 out of 5
Visited: May 2023
Fist time attending this practice.  I was very relieved to be given a same day appointment for my son (nearly 9).  I called in the morning with my concerns and was given a same day appointment, fitting in with school and travel tunes too.   Reception/call staff were very helpful.  My son was anxious, but the GP listened, assessed, examined and watched him walking to assess his walk/leg/groin complaint of pain.  He also discussed best over the counter medicines and gave advice, requesting we re-attend before weekend if situation remains same or worsens.
Overall, I am happy with the service.  Reception/wait area is clean, uncluttered, bright. The practice as a whole are efficient and helpful.  In a straight forward manner.   I’m not sure if they get thanks very often, but they have mine, as a reassured mum.
GP surgery review: warwick-road-surgery
Title: Good practice
Rating: 4 out of 5
Visited: April 2023
Practice has met my requirements in a pleasant professional manner. When necessary I have been contacted to attend for vaccination, BP readings and bloods, my appointment times have been on time.
GP surgery review: warwick-road-surgery
Title: Poor standard of care
Rating: 1 out of 5
Visited: March 2023
Very disappointed with my experience at this practice.
I called them at 8am to book a telephone appointment and my call wouldn't go through as it said line busy. When I finally got through at a quarter past 8 I was told there were no more telephone appointments.

I filled in an e-consult for my problems and I got a phone call soon after - which was probably the best part of my whole experience - asking me to come in for a face to face appointment with the nurse that day.

I come into the practice at my appointment time and there is a 15 minute wait after my scheduled time before the nurse calls my name. This is not something I would have minded as I understand that GP practices are busy but the NP didn't even bother to smile at me. I smiled at her several times and she just sort of ignored it. There was no attempt at making me feel comfortable or welcome in the practice and I felt awkward and like I was just using up her time. I know NHS staff are stressed but there should at least be an attempt at establishing patient rapport.

She immediately started off by saying that two of the problems I had could not be seen by the GP practice and I had to use other services, and she spent a little bit of time talking about my third problem but it seemed like she was more interested in closing the consultation - I want to point out that it was only at this point she seemed friendlier towards me. 

There was no attempt to examine me and I felt like my concerns weren't even properly engaged with. I don't understand why this could not have been a telephone appointment. This could all have been done over the phone since she didn't even take a look at me, which I very much would have thought to be part of the consultation. To be made to come into the surgery and wait while ill, only to have a brief and fairly cold consultation seems like a massive waste of both my time and hers. This was a very very frustrating experience for me.

As someone who is a member of the healthcare profession myself, I was surprised and disappointed. I personally would not treat my patients like this.
GP surgery review: warwick-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
Can't fault service from doing econsult then appointment everyone in practice polite and helpful  and always have been able to get an appointment