janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: ashville-surgery
Title: Impossible to get hold of a doctor
Rating: 2 out of 5
Visited: March 2022
I have been with this practice for several years now but I am afraid I need to second some of the other reviews saying that following the pandemic it has become impossible to get hold of a doctor and the quality of the service quite disappointing.
The practice has adopted an online system and any query has to go through there. Not only filling a form online takes almost 15 minutes but at the end of it, unless it is about a child, you get a quick text or at best an unhelpful phone call. 
I have raised the matter a few times already with the reception. 
I am a lecturer and, for much less money than what GP earns, I have been in class among students throughout the whole pandemic and I cannot get a doctor to see me but I need to show pictures and got told they were not good enough quality!! is this serious? is this the service we should expect from GPs? this is going to result in a lot of undetected pathologies because patients are simply discouraged of having to fill a 15 minutes forms every time they need some help, with many of the questions hard to understand and answer. 
It is very disheartening that this is where we stand.
GP surgery review: cassidy-road-medical-centre
Title: Great GP
Rating: 5 out of 5
Visited: December 2023
Today I had appointment with nurse. I'm extremely happy that Cassidy Medical Centre have friendly and professional at same time team. Thank you for treating me with empathy and dignity.
GP surgery review: cassidy-road-medical-centre
Title: Extremely Disappointed with Cassidy Medical Center
Rating: 1 out of 5
Visited: July 2023
Based on my personal experience, I must say that Cassidy Medical Center is an incredibly unreliable facility. I recently called this center in desperate need of an advanced medical review and a doctor's appointment. To my dismay, they outright refused to accommodate my request, stating that they don't do any advance bookings whatsoever. Instead, I was instructed to call and book an appointment on the same day.

This policy left me in a state of utter frustration and helplessness. I find it highly inconvenient and illogical that a medical center does not offer any option for advance booking, especially when patients require timely medical attention. To add to my distress, I am currently out of medication and under considerable stress, with no one at the center willing to assist me.

The lack of compassion and willingness to accommodate patients' needs is truly disheartening. It is essential for a medical center to provide a supportive and efficient environment, particularly when patients are dealing with health issues that require immediate attention. Unfortunately, my experience at Cassidy Medical Center was far from satisfactory.

I strongly advise potential patients to consider alternative healthcare facilities that prioritize patient care and understand the importance of accommodating urgent medical requests. The unavailability of advance bookings and the lack of assistance at Cassidy Medical Center have left me feeling neglected and frustrated.
GP surgery review: cassidy-road-medical-centre
Title: Friendly and very helpful staff
Rating: 5 out of 5
Visited: July 2023
I visited the practice this morning to renew my medication. 
I was greeted by a member of the reception staff, who was so welcoming, so friendly and so helpful. 
I always get excellent help either over the phone or at the practice.
I wanted to show my gratitude. 
Keep up the excellent customer service 

Thank you so much
GP surgery review: cassidy-road-medical-centre
Title: Excellent healthcare
Rating: 5 out of 5
Visited: June 2023
Cassidy Medical Centre delivers an excellent, efficient and empathic healthcare service.  Today, I had a potentially urgent health issue, I was seen very quickly, bloods taken and the results were communicated within a few hours. The clinical excellence that I received was accompanied by a supreme level of care. Thank you for working so hard to deliver such a great service to our community.
GP surgery review: cassidy-road-medical-centre
Title: Poor nursing and communication skills
Rating: 3 out of 5
Visited: April 2023
I have been asked to undergo a blood test. 
The person's GP or nurse did not introduce himself. Did not ask for consent or explain anything to me.
My blood was taken without cleaning my skin. Gloves were already worn, and the clinician was on his computer. I was close to stopping him but was scared of his reaction.
My last experience was much better.
GP surgery review: cassidy-road-medical-centre
Title: Badly informed, miscommunication + not hygenic
Rating: 1 out of 5
Visited: April 2023
I went for a blood test and on being told the test was for my pituitary levels I asked for the earliest appointment. I was told the earliest possible was 09:40am. On the day I was fasting and called to check if I needed to fast, the receptionist checked and then told me not to. 
A month later I have to have the same bloods at an earlier time and fasted blood tests. This is the third time I'm having these taken this year.  
I also want to add the healthcare practitioner did not clean my skin with an alcho-wipe prior to inserting the needle and still kept their gloves on to use the computer keyboard and mouse. They did not wash their hands or change their gloves when I entered the room either.
GP surgery review: cassidy-road-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
Thank you for going the extra mile and calling me back to tell me my prescription went through! Really appreciate it!
GP surgery review: cassidy-road-medical-centre
Title: I can’t get an appointment
Rating: 3 out of 5
Visited: February 2023
I have been trying to call for the past four days for an appointment as I have been requested by my team at the Marsden to have some bloods done as I haven’t been feeling well recently. It appears the telephone lines are down. I also tried to book an appointment through the Dr Iq app two days ago and I have heard nothing. How am I supposed to get an appointment and talk to a GP? This isn’t acceptable. Not being able to get hold of a GP when feeling unwell is quite worrying and at this stage I feel like changing practices. This is a basic need.
GP surgery review: cassidy-road-medical-centre
Title: Very helpful support during a bank holiday
Rating: 5 out of 5
Visited: January 2023
I didn't catch the name of the female GP who dealt with me as part of a 111 follow-up for sinusitis following an upper respiratory tract infection, but she may have something like Iranian heritage. She was incredibly kind and compassionate on the phone and gave excellent advice - I am also a doctor, so I'd like to thank her for her out of hours support
GP surgery review: cassidy-road-medical-centre
Title: A huge thank you to the Medical Centre staff
Rating: 5 out of 5
Visited: October 2022
I was transferred from my gp to Cassidy for a blood test taken on a Saturday. There was something wrong with the transfer so the receptionist and the nurse couldn's see and download my form properly. They were so patient and tried different ways to resolve the issue. I got the blood test done at the end with very good experience and want to say thank you to the two staff who helped me.
GP surgery review: fulham-cross-medical-centre
Title: Amazing GP
Rating: 5 out of 5
Visited: March 2023
Due to a chest infection I needed antibiotics.  My regular GP was not available and so I was put through to the wonderful female gp who has been in the surgery some time.   She made this telephone consultation very stress free and within hours I had a friend collect my prescription from chemise.  A wonderful, very efficient, kind and friendly and warm  GP.    Its a fantastic Surgery because the Staff are fantastic.  Thank you
GP surgery review: fulham-cross-medical-centre
Title: The best GP
Rating: 5 out of 5
Visited: February 2023
I have been a patient of this GP for many years.   He is always on duty on a Wednesday.     If I had my way, I would insist that he takes up permanent residency at the Surgery.     His existence is medicine in itself.    A very kind and understanding manner, patient, and very very wise.    When speaking to him I feel he is like a friend.  To say I am grateful is an understatement.   I feel so appreciative to have him as my GP that I cannot contemplate ever having another GP,  he is the best.  Thank you Wednesday GP.
GP surgery review: fulham-cross-medical-centre
Title: Beyond KInd & Caring Senior Partner
Rating: 5 out of 5
Visited: October 2022
I had a telephone appointment with my GP , he is the Senior Partner in the practice.   I have such confidence in him and hold him in high esteem, that I couldnt contemplate not having him as my GP.  He is very patient, a good listener and as always makes the patient feel that he cares, that the patient is a human and not a number.   He has the knack of making everything right.   He is what  all GPs should be,  which is caring understanding and reassuring.  He puts everything into perspective and his communication skills are better than any prescription medicine.   His manner of dealing with a situation is medicine in itself.    I am truly grateful and feel extremely lucky that I have such an amazing GP. This review is to say thank you wonderful GP.
GP surgery review: fulham-cross-medical-centre
Title: Amazing  Practice  Nurse
Rating: 5 out of 5
Visited: September 2022
Went to Surgery today for my regular blood checkup.  Very warmly greeted by the morning Receptionists,  they are so welcoming and so friendly.  Met a new member of staff who took my blood and blood pressure.   It felt like I had known him all my life,  we spent what seemed like ages chatting, putting the world to rights.  A wonderful, warm and friendly and chatty tall young Man who made me feel so at ease, I didnt even notice he had taken my blood.  I was very relucant to leave and go out again into this harsh and cold world.   I love the Surgery and all the staff.   Being a friendly chatty Irish person, its a joy to meet people who respond accordingly .  Where else would I get a Surgery like this.  They are unique
GP surgery review: fulham-cross-medical-centre
Title: Morning staff sorted emergency vaccine!
Rating: 4 out of 5
Visited: August 2022
Phoned up the morning staff to get an ASAP second vaccination for MMR. Despite not having space very soon they worked very hard to get an appointment within 5 days. Very grateful!
GP surgery review: fulham-cross-medical-centre
Title: Amazing Senior GP
Rating: 5 out of 5
Visited: June 2022
I felt priviliged to have my medical appointment with the most Senior GP in the practice.  He is the very tall GP and has been in the Surgery since the opening of it.  He is very meticulous and is recognised in the medical profession as a leading expert in diabetes. He may be the oldest GP in the Surgery but Old Is Gold.   Thank you Tall Senior GP, for showing that you care for your patients and you go beyond the call of duty in looking after them
GP surgery review: fulham-cross-medical-centre
Title: Beyond Wonderful Practice
Rating: 5 out of 5
Visited: May 2022
I visited my wonderful surgery for my regular blood check up, I was greeted very warmly by the reception staff and I always feel that I have wandered into another World and that I am human again.  The Care Assistant who has been in the Surgery for some time, whom I always refer to as the Practice Nurse, welcomed me and once again cleverly diverted my attention from the blood taking procedure.  Because I feel very at home in the Surgery I used the opportunity to offload my personal grievances through whingeing and whining and the Dear Care Assistant listened and offered the advice and guidance. I left there feeling a lot better that I did when I arrived there and not only did I have my glucose levels checked , I came away feeling that I had been given therapy which actually worked  I am eternally grateful that in this day and age there are decent, kind, understanding people still to be found and none better than the GPs and Staff at my wonderful surgery,  Each and everyone of them are unique and they restore ones faith in humanity.  I salute the wonderful GPs and Staff and this wonderful surgery.   I am actually looking forward to attending for my net glucose check up and my acess to free therapy from the brilliant Care Assistant.
GP surgery review: fulham-cross-medical-centre
Title: Amazing Receptionists
Rating: 5 out of 5
Visited: May 2022
I recently had a blood test procedure and received a text message to make an appointment to speak to my GP.   As I am by nature a panicker, I panicked and rang the surgery , I managed to speak to the mature Receptionist who has been there some time, and once again she came up trumps and because of her vast knowledge on all things medical she managed to simplify the situation, put my mind at ease and reassure me that all was well.   In fact, I decided having spoken to her that there was no need for me to speak to the GP as all was well.    Where else would I get this service from.  This particular receptionists is extremely knowledgeable  about medical matters,  I am forever telling her she should have studied Medicine and become a GP herself.   I refer to her as Dr when speaking to her.  She is a Gem.  Thank you from the bottom of my heart Mature Receptionist.    I dont know what I would do without you,   A grateful, appreciative patient.
GP surgery review: fulham-cross-medical-centre
Title: Outstanding Practice
Rating: 5 out of 5
Visited: March 2022
Attended for my blood test reviews and I was almost back home when it dawned on me that I had the procedure done.   The practice Nurse is very canny,  she complimented me on my perfume and then allowed me to waffle on about the various perfumes and so on, I was out the door and done and dusted without even realising that she had taken the blood samples.    She obviously uses psychology in her treatment manner,   she is very clever, wise and knowing.   I couldnt ask for better,  Long may she reign,  she is an asset to the Surgery
GP surgery review: fulham-cross-medical-centre
Title: A grateful patient
Rating: 5 out of 5
Visited: March 2022
I received a general text regarding my blood test results whereuponI was asked to contact the Surgery in 2 weeks time.   My mind went into panic mode and I was not only on the verge of collapsing due to my very vivid imagination but also making plans for my funeral !!  In order that I could function for the remainder of the day, I telephoned the Surgery and the brilliant Receptionist with her calm. reassuring banter, helped me to pick myself up off the ground and managed to convey to me that all was ok, except that I needed to address my glucose levels.    She suggested that I speak to my GP, however having been calmly informed that there was nothing untoward to worry about, I felt that there was no need to speak to my busy GP in an urgent manner and as a result of her reassurance I was able to continue on with my day.  It is amazing that the Receptionists at this practice are so knowledgeable and informed, they dont merely answer phone calls and make appointments, they understand the medical terminology and use their intelligence and judgement to decipher situations.  Ive never come across such a wonderful team of receptionists and admin staff anywhere else.     The Receptionist will never ever knowthe distressed state I was in and she , in the spate of a few minutes made everything made everything ok again.   I am truly grateful and I cant thank her enough for her calmness, wisdome and reassurance
GP surgery review: the-fulham-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: May 2023
Amazing practice. Can always get an appointment and speak to a doctor. Reception staff are very helpful and always get back to you when needed. The doctors here are the best in Fulham
GP surgery review: the-fulham-medical-centre
Title: Great Staff
Rating: 5 out of 5
Visited: April 2023
I have been with the practice more than 25 years and In these difficult times for the NHS , this practice has always treated me with empathy and respect .I have had several illnesses since having Covid 3 times and continue to appreciate their support and hard work
GP surgery review: the-fulham-medical-centre
Title: Amazing Practice
Rating: 5 out of 5
Visited: March 2023
The doctors here are so helpful and kind. They have been helping me for the last few months and i am extremely grateful to them. The reception staff are also really nice and helpful
GP surgery review: the-fulham-medical-centre
Title: Excellent caring practice
Rating: 5 out of 5
Visited: March 2023
My family are registered here and have always had brilliant care. Yes they are busy (as are all surgeries) but they listen to us, get us appointments at the hospital when we need them and we have total faith in them. The reception team helped us chase hospital results and phoned us a few times to keep us informed of the progress of my tests. I cannot thank them enough as it’s so important to have a GP surgery who cares and is clinically excellent.
GP surgery review: the-fulham-medical-centre
Title: Wonderful GP Surgery
Rating: 5 out of 5
Visited: March 2023
Friendly helpful service ,from reception to seeing the doctors .
They have helped me so much over the last 18 months with follow up hospital referrals and support appointments.
Patch's form on their website is a great way of getting an appointment within 24-48 hours and is a simple easy process to complete.
GP surgery review: the-fulham-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: February 2023
So impressed by this practices team who picked up my potential serious illness so quickly!
From the time I e-mailed to my Hospital investigation I have been so impressed by their service and continued support 
Thank you !
GP surgery review: the-lilyville-surgery
Title: Amazing efficient service
Rating: 5 out of 5
Visited: November 2023
I recently contacted the surgery using Patches to request a blood test and within less than 2 hrs , a member of the team called me offering me an appointment the following week plus a diabetic foot check . This quick response , care and efficient  service is undoubtably the best I could have ever asked for . Thank you all at Lilyville . an amazing surgery
GP surgery review: the-lilyville-surgery
Title: Best practice in Fulham
Rating: 5 out of 5
Visited: October 2023
Me and my children are new to the area - this surgery has completed our registration in no time and given a flu jab appointment together with a nurse appointment to do the required jab. This surgery has very effective management in place to allow such efficiency in procedures. All the staff is extremely helpful and positive. Not seen a GP here yet but I now have high expectations from the GPs too. I hope they keep this standard forever. Thank you all at the surgery.
GP surgery review: the-lilyville-surgery
Title: Unfriendly and rude nurse
Rating: 3 out of 5
Visited: October 2023
My experience up until my appointment was great. The Patch system works well and a friendly doctor called me back relatively quickly to learn more about my symptoms. She suggested booking an appointment for that same day for someone to listen to by chest. 

At the walk in clinic the nurse who I saw was immediately rude and made me feel extremely uncomfortable - as someone who doesn't go to the doctor for just anything, and hasn't in over three years, this experience made me realise why I don't. After an extremely quick examination (less than 30 seconds) she told me patronisingly 'it's what we call..... a cold'. And that was that. Regardless of whether you think a patient might not need to be there, I clearly was and felt pretty unwell. To be belittled and patronised made me feel incredibly uncomfortable and also stupid - that, coupled with feeling pretty unwell made me burst into tears as soon as I left. There should always be a place for kindness, especially at the doctors.
GP surgery review: the-lilyville-surgery
Title: Ordering of a repeat prescription
Rating: 5 out of 5
Visited: July 2023
The surgery has now changed the way a patient has to order any repeat medications which is using a new website called systemonline. 
You have to contact the surgery to be given a username and password which I did and this very helpful receptionist put this task into action immediately enabling me to order my medications without any hassle. 
Dont despair....this was an easy way to let your requirements known . Its a brilliant system . Yet again, well done lilyville surgery.
GP surgery review: the-lilyville-surgery
Title: Very effecient and Professional Practice
Rating: 5 out of 5
Visited: June 2023
I recently ordered a repeat prescription through Lilyville and was so impressed with the quick response from the reception team and the doctor who authorised the medication This was done all in a day . What would we do without this fantastic surgery . Thank you.
GP surgery review: the-lilyville-surgery
Title: Help when you need it the most
Rating: 5 out of 5
Visited: March 2023
I highly recommend this Gp surgery for their help during a very hard time in my life. I have been on and off with my mental health and require regular visits and support for the surgery. I always use Patchs and the process to straight forward, i am more comfortable writing things that I am going through than actually telling some one all about my problems that I struggle with. Everyone at surgery is so helpful and understanding. I am not still in a great place mental helth wise but surgery has done pretty much everything they can do - so no complaint and thank you very much for always been there for me.
GP surgery review: the-lilyville-surgery
Title: Great quick service, thank you!
Rating: 5 out of 5
Visited: January 2023
I just wanted to say a huge thank you to everyone for my experience yesterday. I put in a patchs request, and had a call back within an hour, and picked up my prescription another 20 mins later. This meant a lot to me and has hugely helped to stop my symptoms from worsening overnight. I would be grateful if you could pass on my thanks to the doctor who called me so quickly. I really appreciate the amazing service!
GP surgery review: the-lilyville-surgery
Title: Amazing service - very kind staff
Rating: 5 out of 5
Visited: January 2023
I have moved to this area recently, I was in desperate need of seeing someone to continue the medication that was given to me by my previous Gp in Kent. I was registered within 2 days and was helped by an amazing team to put in a request via Patchs and receive meds just 30 minutes later to collect from the pharmacy. The surgery understood my need and was helped promptly. I strongly suggest this surgery to anyone. I don't see why anyone can have problems with this team of fantastic people who are working so hard with very limited resources and stretched to the max. My experience is fantastic and I can't thank enough.
GP surgery review: the-lilyville-surgery
Title: Kind nurse and great care.
Rating: 5 out of 5
Visited: November 2022
I turned up at the surgery on Friday 25/11/22 without notice and no appointment. Without fuss I was attended to immediately and within minutes an attentive and kind nurse did all the tests and asked all the questions I could hope for. I was prescribed the required medication and even directed to the pharmacy to collect. I am so grateful to receive such medical care and attention and consider myself fortunate. Many thanks to the NHS and the nurse who assisted me.
GP surgery review: the-lilyville-surgery
Title: Efficient patient service
Rating: 5 out of 5
Visited: November 2022
I contacted the practice via the Patchs system late Wednesday afternoon, and first thing Thursday I received a telephone call telling me my prescription was ready at the pharmacy and arranging a routine blood test. So efficient and such an improvement on having to wait in a phone queue to speak to someone. Thank you very much Lilyville!