janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: portland-road-practice
Title: Wonderful practice
Rating: 5 out of 5
Visited: March 2023
The staff are absolutely great. The receptionists are always willing to help with your queries in the most affectionate manner. The doctors are kind, and always willing to call back in a timely manner and arrange appointments for you, to make sure your health is looked after. Definitely one of the best practices. They have so many services that they offer under one roof, rather than being sent to several different hospitals etc, for general tests etc. I am so grateful to be a patient there!
GP surgery review: portland-road-practice
Title: Poor service
Rating: 2 out of 5
Visited: February 2023
It is almost impossible to speak to the same Dr twice or get an appointment to actually see a doctor. There seems to be no co-ordination and I was forced to call 111 for a prescription
GP surgery review: portland-road-practice
Title: Exemplary Great  Practice
Rating: 5 out of 5
Visited: February 2023
I was attended to within 10 minutes of my arrival.  The receptionists are friendly.  The Practice is very clean.
GP surgery review: portland-road-practice
Title: Best Practice
Rating: 5 out of 5
Visited: February 2023
This is best practice one can hope for. Excellent GP, all staff kind and helpful. Really do listen, work hard to help medically and in any way necessary including forms to fill up. I really cannot tell enough of how they are always prepared to listen and provide the exact help required. Thank you!
GP surgery review: portland-road-practice
Title: Outstanding Practice
Rating: 5 out of 5
Visited: December 2022
Fantastic GP practice I feel lucky to be a patient here, reception staff are very helpful and courteous and the medical staff. GPS & nurses are excellent providers of primary care. The GPS go above and beyond to provide consistent outstanding care. I have been a patient here over 30 years and have huge gratitude for the care that has been provided. 
In these times when GPS services are stretched to the limit the Portland Road practice still manages to provide patients with fantastic care. 
Thank you to the whole team at Portland Road Practice
GP surgery review: portland-road-practice
Title: Very poor receptionists but good doctors
Rating: 1 out of 5
Visited: September 2022
Every patient I have spoken to today, eight of them, complained about the receptionists. All eight of us waited for the front door to be opened from 1.50 for our appts at 2pm. We rang several times, banged on the doors but got no response. When the doors opened at 6 minutes past two, it was obvious that three or maybe four receptionists, including the manager, were sitting inside all the time we were knocking and ringing. They denied hearing anything and laughed at our predicament. Some of my co-patients were quite unwell. If we are late for our appointments we are often told that they have been cancelled.   I then waited for half an hour for a flu injection which took 2 minutes. I had been sent to the wrong nurse. I suspect it was done deliberately. 
The doctor was charming, efficient and very quick.
When I left I tested the front door bell and it was working. I then asked for a complaints form which one of the receptionists denied me very rudely. All surgery receptionists should know that a kind and friendly personality actually makes people feel better.
GP surgery review: portobello-medical-centre
Title: Dreadful rude and ignorant receptionist
Rating: 1 out of 5
Visited: December 2023
How they still employ the receptionist is unbelievable. Can't get an appointment or ever get seen or speak to my doctor, the receptionist refuses. Terrible practice. Awfully managed.
GP surgery review: portobello-medical-centre
Title: Wonderful GP and Practice
Rating: 5 out of 5
Visited: November 2023
Really friendly reception staff and the GP is always empathetic and listens to my health concerns. Offers great advice and takes her time to listen. Never ever feel like I am pushed out of the appointment.
GP surgery review: portobello-medical-centre
Title: Great GP
Rating: 5 out of 5
Visited: October 2023
My GP is ann outstanding doctor who listens very carefully to her patients. She provides excellent feedback and diagnosis and I leave after her appointments with great satisfaction. A doctor I definitely recommend.
GP surgery review: portobello-medical-centre
Title: Good doctors but...
Rating: 4 out of 5
Visited: October 2023
From my experience  : good doctors but as it is not a walk in anymore it's more difficult to see a doctor quickly and when it comes to tests results the administration can sometimes be a bit chaotic.
GP surgery review: portobello-medical-centre
Title: Great doctors, poor reply to emails
Rating: 4 out of 5
Visited: August 2023
I love the doctors and nurses at the practice, every time I or my children needed to see them they did great jobs, but now I have been trying to get an urgent referral for my son to a skin clinic and nobody replies to my emails. Since August 7th I repeatedly try to get in touch with the practice and nothing happens. My son's hands and feet are bleeding and the word "urgent" does not seem to help in the subject line. Very frustrating.
GP surgery review: portobello-medical-centre
Title: Good experience
Rating: 5 out of 5
Visited: June 2023
As an adult, I normally hate blood test , but the doctor there is so helpful. I barely felt it when she inserted the syringe into my vein. Thank you so much ! She also helped me to have a body check as she understood how hard it is for a professional to get time off work for another appointment .
GP surgery review: portobello-medical-centre
Title: Excellent Care
Rating: 5 out of 5
Visited: May 2023
I am so impressed with the care at this practice from all the staff and doctors. They go above and beyond to be kind and caring and I feel fully supported.
GP surgery review: portobello-medical-centre
Title: Great Practice but poor receptionist  performance
Rating: 5 out of 5
Visited: May 2023
I have requested the link to my medical records 3 time by phone with a complete failure to be provided despite the promise to send an email with the link. Today I did a blood test the nurse accompanied me to the receptionist to make sure I get the link. The receptionist promised to send an email with link but that never materialised for the fourth time!
GP surgery review: portobello-medical-centre
Title: Excellent surgery
Rating: 5 out of 5
Visited: February 2023
I am so pleased with the care I have received from this surgery. The doctors are professional, caring and always follow up appropriately. The admin team are also very efficient and helpful. Thank you for your continued hard work.
GP surgery review: portobello-medical-centre
Title: No appointments
Rating: 2 out of 5
Visited: January 2023
I was on the phone at 8am and put in the que , i was number 4 , i got through a 8.20 and asked for a call back . I was told there was no available appointments for call back today , i can call tomorrow at 8am . How can this be ?
GP surgery review: the-garway-medical-practice
Title: The system works!
Rating: 5 out of 5
Visited: November 2023
I was extremely happy with my experience today.
Initial contact was via the NHS app and a Patch service message which - much to my surprise - worked perfectly. I was phoned and had seen my doctor and been referred to StMary's by the end of the day!
In the past I have found the reception staff intimidating and (how can I put this?) challenging. But today it was very smooth and efficient - apparently the staffing has been completely changed.
All good!
Well done!
GP surgery review: the-garway-medical-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: December 2022
Had a medical problem, called in the morning, telephone  appointment same day, next day in person appointment with Dr Phornarit.  Sorted.  Excellent.
GP surgery review: the-garway-medical-practice
Title: Do not recommend
Rating: 1 out of 5
Visited: January 2022
The receptionist was appallingly rude. I would not consider ever visiting based on the short phone call I had with them.
GP surgery review: the-pembridge-villas-surgery
Title: Outstanding care
Rating: 5 out of 5
Visited: November 2022
I accompanied a relative to a review appointment and was incredibly impressed with the detailed thorough and caring manner in which the interview was conducted. The system of allocating up to an hour for a thorough assessment was remarkably effective.
GP surgery review: bursted-wood-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
My elderly parents are patients with this practice whenever I contact them re appts letter blood tests etc which is often the reception staff are all so helpful and all medical staff from Gp to nurses are so patient and kind .thank you all
GP surgery review: bursted-wood-surgery
Title: Hiding behind technology ?
Rating: 2 out of 5
Visited: May 2023
I have been a patient of Burstead Wood surgery for many years, but post Covid things seem to be very different.
A system seems to have been designed to actually prevent you getting medical help.
I had a question about the side effects of a medication I had been given.
On phoning the surgery , I was told I would have to complete the on line e consultation form so this could be reviewed before any appointment could be arranged.
So I set about logging on the my NHS account and completing the required set of questions ( none of which where relevant to my problem or question)
After doing this twice ( the first time the system crashed) I got to the end of the form , and a big orange banner appeared saying that my condition could not be dealt with by this process, and I should seek medical help !
It then gives you a tab to close the form .
I was under the illusion that this was the entire purpose of this was to access medical help ?
It then tells you to phone 111 or go to A & E.
So next ,I phoned 111, and went through the same set of tick box questions as the form . This in all took about an hour ( got to say the call centre person at 111 was fine). However at the end of the day, they determined they could not advise me what action to take and they would have to phone Burstead Wood.
A miracle occurred , and I was given an appointment the same day to see a doctor, despite being told that no appointments were available during my previous calls.
My question was answered after a brief conversation with the doctor.
We all know the NHS is under pressure, but the amount of time and resources which was wasted by going round in circles is ridiculous.
The process seems designed to actually stop or put patients off seeking help.
I am used to using online services via a mobile, I don’t know how elderly or people who are not used to online systems would cope.
This practice needs to review how it provides access to medical services, and apply some logic to cases, rather than waste time filling in online forms that don’t work.
GP surgery review: bursted-wood-surgery
Title: Appalling
Rating: 1 out of 5
Visited: March 2023
Appointment 40 minutes late, Doctor failed to send prescription to chemist, wait 45 minutes on phone when number 1 in queue. Surgery don't open emails, even though they asked for them. Surgery don't answer e-consultant requests.
   This Surgery is beyond a joke!!!!
GP surgery review: bursted-wood-surgery
Title: Wouldn’t recommend
Rating: 1 out of 5
Visited: March 2023
I have been with this practice since it opened many years ago & it was excellent, the doctors and staff were very helpful. Now this practice is beyond a joke - can never get an appointment, couldn’t get an appointment for my 2 year old for a week!! Do online consultation, get email back to say if not heard by ….. contact surgery - don’t hear back, wait over an hour to get through to be told “oh that’s just an automated reply”. No point even trying to contact this practice, might as well go to Urgent Care & sit in there for 3+ hours, at least you get seen. 
If you do go to the surgery there are never any patients waiting, receptionists sitting chatting to each other & loads of staff sitting about in the office. This used to be a brilliant surgery
GP surgery review: bursted-wood-surgery
Title: Used to be great
Rating: 2 out of 5
Visited: February 2023
They used to be brilliant with daily walk in hour to see the GP for urgent needs but now you’re lucky if you get anything within a week and for things that need immediate attention that’s just no good!

Basically, impossible to see/speak to GPs in a reasonable timeframe
GP surgery review: bursted-wood-surgery
Title: One of the best
Rating: 5 out of 5
Visited: February 2023
Been with them for 2 years since retiring back to the area. They are very good on every level I have found. Appointments, efficient, professional and above all else friendly. The reception staff are lovely as are the doctors, nurses and paramedics. Very thorough every time I have had cause to visit. Phone consultations if needed again thorough and reassuring. 
I've had a few doctors surgeries over the years and Bursted Woods is easily in my top two surgeries.
GP surgery review: bursted-wood-surgery
Title: Knowledgeable Diabetic Nurse
Rating: 4 out of 5
Visited: December 2022
I had an appointment with the new Diabetic Nurse and it was a very informative meeting. The nurse concerned was polite and I found the whole experience extremely helpful, she is a real credit to her profession and the Surgery.
GP surgery review: bursted-wood-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: December 2022
I am fairly new to this practice and I can't fault them. From getting through on the phone, speaking to a friendly person on the phone or behind the reception, fantastic practitioners they are all great. So pleased I moved to this practice.
GP surgery review: bursted-wood-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: November 2022
Was recommended this practice and I made the right choice, very friendly staff! Such a great practice :)
GP surgery review: bursted-wood-surgery
Title: Extremely poor
Rating: 1 out of 5
Visited: October 2022
E consulting issued prescription for pain killers to chemist miles away, struggled in agony to get it, only to be told they don't except emailed prescriptions.
  Phone burstead wood and told, they would send prescription to local chemist. Struggled to chemist, no prescription. Phoned again next day. told doctor would do it .,Doctor texted saying they had done it. Dragged to chemist again, no prescription. Phoned up again and told doctor has not signed it and it takes them 3days to send it!!! Beyond a joke!!!
GP surgery review: lyndhurst-road-medical-centre
Title: Communication
Rating: 3 out of 5
Visited: May 2023
Good reception staff but no communication from my doctor after making enconsults, not even to confirm it’s been received/looked into or when it should be resolved by.. leaving me to feel as though I’m being ignored and not taken seriously
GP surgery review: lyndhurst-road-medical-centre
Title: Great practice - wonderful staff, highly recommended!
Rating: 5 out of 5
Visited: March 2023
Wanted to say that I was surprised at how well this practice functions, how nice and professional everyone is. I wanted to say an especially big thank you to one of the nurses (who I cannot name due to the NHS Comments Policy) who is a lovely person and was extremely kind to my mum, who I accompanied for a routine cardiovascular screening. Highly recommend this practice to anyone.
GP surgery review: lyndhurst-road-medical-centre
Title: Good doctors, Bad reception staff
Rating: 4 out of 5
Visited: March 2023
All doctors I have seen here have been helpful and thorough. However, reception staff are often rude and abrupt and refuse to help you book an appointment over the phone. Only force you to do a very long winded e consult which asks many irrelevant questions because there is no room to explain your situation with standardised questions.
GP surgery review: lyndhurst-road-medical-centre
Title: Outstandingly efficient and reassuring
Rating: 5 out of 5
Visited: February 2023
I signed up to Lyndhurst Rd from my last surgery after not being able to see a doctor for over two years. I shall never look back. Lyndhurst Road Surgery's staff are all fast, efficient, on the ball, hard-working and informative. I am quite over-whelmed. No, as another review mentioned, the reception staff are not always sweet and kind when they are fantastically busy while having also to deal simultaneously with recalcitrant patients both on the phone and at the counter, but they are still ultra-efficient and attentive. Emails are always answered promptly, repeat prescriptions easily delivered. I had completely given up on all general practitioners in the United Kingdom after my last long-term and ongoing "A doctor? You're kidding! Don't you know there's a lockdown!" experience. At Lyndhurst Rd they do not hide behind Covid. I am still amazed. I was conditioned to believe that's what they all do. Lyndhurst Rd spend the taxpayer money they get on their patients, not on themselves.
GP surgery review: lyndhurst-road-medical-centre
Title: Doctors are great but ...
Rating: 5 out of 5
Visited: January 2023
We all know times are tough in the NHS but while I cannot thank the doctors enough for their care and compassion you do have to get through admin to see them and that can be a unpleasant experience. The practice is keen enough to send you a text, to tell you off, for a missed appointment in difficult times.  Might be more useful if they send reminder text first.
GP surgery review: lyndhurst-road-medical-centre
Title: Fast response
Rating: 5 out of 5
Visited: January 2023
Using e-consult with this practice is efficient and they respond very quickly.  I sent at 8am had a call back by 8.40am with an apt the same day at 9.50 with an excellent response 
This is not my first experience of good practice.  Thank you
GP surgery review: lyndhurst-road-medical-centre
Title: Reception staff need training
Rating: 2 out of 5
Visited: December 2022
Reception staff need to have training how to deal with the vulnerable elderly who are clearly in distress
GP surgery review: lyndhurst-road-medical-centre
Title: excellent service.
Rating: 5 out of 5
Visited: August 2022
Great gp  surgery , wonderful and warm experience from start to finish. Joined last year. Appreciate Dr and nurses  taking time listen to you.  The staff and Dr.  are all very friendly and helpful. Especially , how Dr. really took his time to explain my conditions with me as well as my treatment options.  Never have to wait more than a few minutes when I arrive on time for an appointment.
very impressed with the overall experience. Highly recommend.
GP surgery review: lyndhurst-road-medical-centre
Title: change music
Rating: 2 out of 5
Visited: July 2022
I wish to complain of the atrocious music we have to listen to while waiting for our call to be answered. As now it isn't unusual to wait half an hour or more for a call to be answered. it is a assault to our ears. Please please come up with some soothing music.
GP surgery review: plas-meddyg-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: January 2024
Due to persistent pain in the knee 3 weeks ago I called the reception who offered me an appt on the same day to see a gp.
At the doctors suggestion I attended the local hospital for an X-ray.
I was recalled within in a few days to discuss further management and have been referred for physiotherapy.
I was really pleased with the outcome and prompt actions by reception staff and gp.
GP surgery review: plas-meddyg-surgery
Title: Very pleased with Plas meddyg surgery
Rating: 5 out of 5
Visited: January 2024
Seen same day and wonderful staff from Clinicians to admin. I have never had a problem seeing a doctor or nurse if it's an urgent reason. Been with this practice for 40 years.
GP surgery review: plas-meddyg-surgery
Title: Extremely efficient and pleasant staff at Plas Med Practice
Rating: 5 out of 5
Visited: January 2024
New to Plas Med practice in Bexley, very efficient and pleasant experience thus far. Test results come back extremely speedily.
Appointments don’t seem to be a problem.
Doctors, nurses and pharmacist all extremely informative, nothing seems to be too much trouble.
GP surgery review: plas-meddyg-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Had 2 appointments within 10 minutes between seeing nurse and then a doctor  I was a bit worried that would miss drs appointment but receptionist put a note against my name letting dr know I was there.
GP surgery review: plas-meddyg-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2023
The surgery is very well run. Although appointments are made a week in advance, there is always the possibility of seeing someone from the surgery on the same day, if it is an urgent matter. Everyone is polite, friendly and listens to what you are saying. I have never had a bad experience.
GP surgery review: plas-meddyg-surgery
Title: Good helpful practice
Rating: 5 out of 5
Visited: September 2023
The doctors listen and explain there decisions. The reception always try to help and they keep a bridge between patient and the surgery
GP surgery review: plas-meddyg-surgery
Title: Caring practise
Rating: 5 out of 5
Visited: August 2023
Helpful reception staff. Doctors take time to listen to you. Clear notices giving information on what the surgery offers to the patients.
GP surgery review: plas-meddyg-surgery
Title: First Class Practice
Rating: 5 out of 5
Visited: August 2023
When I need to consult the Doctors I have to say that my experience is always a positive one.  All staff starting from the initial contact with the Receptionists is one of the desire to help.  Our particular Doctor has been so very helpful and concerned and especially where my husband is concerned responses to questions and requests have been very prompt.  I feel really fortunate to be registered with Plas Meddyg and would thoroughly recommend them.
GP surgery review: plas-meddyg-surgery
Title: Worst GP practice
Rating: 1 out of 5
Visited: June 2023
One of the worst GP in the country when it’s come to patient care, being rude and unprofessional, and if you are a non white then you may not get treatment. I have been waiting for my prescription (which prescribed by a hospital) last two weeks, When I have spoken to GP manager and he said it will take three working days to update the system(which is strange itself). Even after three days… days goes no progress and every time you call GP when you ask for update then reception will say, it May happen tomorrow, and if you ask why it is taking long time and I am out of medication that is having a negative impact on my life, and response is would, don’t raise your voice. This strange service! Seems like you can’t say anything as soon as you ask for any service then disconnect the call to say, and act as if I do not have any rights to ask questions, you take it or leave it.
GP surgery review: plas-meddyg-surgery
Title: Trusted medical team.
Rating: 5 out of 5
Visited: June 2023
I requested a general health check. The practice nurse took great care to conduct this accurately, and explain her findings to me, providing reassurance about discovery of my unexpected irregular pulse. 
Subsequent GP appointment was rapidly organised. 
After my examination  by GP she took time to ensure I understood the next steps in this investigation. 
The waiting time for a 24hr trace via NHS heart monitor was explained. Told to make urgent return appointment if my heart rate/pulse  changes, or I feel unwell.