janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: st-giles-surgery-dr-patel
Title: A Disappointed Patient
Rating: 2 out of 5
Visited: July 2023
I needed to get blood tests done - medical check for a teaching role secured abroad. The receptionist tried as she did, could not clarify what the process required was, as she went back and forth to speak to someone to the side who seemed to know a bit more and eventually came to speak to me in person. I left somewhat confused and would have liked to have been able to look up what they were saying to me but I was told this was not available. In the current time of technology, it may be a good idea for patients to be able to send things through electronically rather than being sent away and told to bring a physical copy of documentation the following day, adding on to the time that was already limited. I was told I will receive a call from someone to get an appointment booked when I handed in the document the next day. I waited for 8 days and called in after not hearing from anyone, I was told I will be called the following day but still nothing happened. Hence, I called 7 days later meaning I had had to wait 2 weeks just to find out about getting an appointment which I did not need because all I needed, from the get go was to pick up a form from the surgery to get the blood tests done. Following on from my second phone call, I got a call from a doctor within about half an hour after I had made it clear that I will be writing a negative review. This doctor explained about leaving the blood test referral sheet at the desk for me and that one of the tests needed to be done privately. I very rarely go to my GP, I find the times I do go there to be OK but this would have to be the most dissatisfied I have been since being with this practice through all the changes over the years, from when I registered in 1992! I am usually one who likes to compliment when I receive good quality service instead of complaining. I had to put in this particular review of negativeness because I feel strongly about my experience, something needs to be added in whether specific to my enquiry or in general whereby patients can read up on what they need if they wish to do so and/or make contact electronically in line with the level of technology in today's world. Looking at the last inspection report from 2016, one of the recommendations was for reception staff to know the protocol of patients needs (something to that effect). Yesterday, I had the blood tests done privately with a difference of £30 that I was happy to pay to avoid any more delays in getting the medical check process done. I am happy to give more details on what happened if this helps other patients receive a more effective and efficient service which in this case is easily doable by an NHS practice, regardless of serving an area outlined in the 2016 report as being deprived. Thank you.
GP surgery review: st-giles-surgery-dr-patel
Title: Great Practice!
Rating: 5 out of 5
Visited: October 2022
Every doctor I have even spoken to is kind, listens, and has explored the health concern fully. I fully recommend.
GP surgery review: st-giles-surgery-dr-patel
Title: Shocking customer service
Rating: 1 out of 5
Visited: February 2022
Poor customer service from receptionist. Will be looking to change GPs because of this. Receptionist was rude, abrupt and made me wait at the reception for 15 as she was incapable of explaining that nothing more about was needed from me.
GP surgery review: sternhall-lane-surgery
Title: Always polite & helpful
Rating: 5 out of 5
Visited: January 2024
I called the practice in the morning and was told a GP would call me in the afternoon. This happened and I got an appointment the same evening. Reception team were great and the GP was very patient and understanding, didn't make me feel as though he was rushing me out of the door.
GP surgery review: sternhall-lane-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: November 2023
Having just registered with this practice moving from sydenham. I have to say I am seriously impressed. So far everyone I have met (quite a few of you) have been professional, kind and very caring. The doctors really listened to my concerns. I got an emergency telephone appointment on the day and was offered an alternative face to face appointment elsewhere if needed. 
I am so pleased with this experience overall. Keep up the great work. And Thank you
GP surgery review: sternhall-lane-surgery
Title: Fantastic practice.
Rating: 5 out of 5
Visited: September 2023
I have been a patient at Sternhall lane GP surgery for a few years now and have only had positive experiences. They are always quick to respond and friendly and informative. I have been treated by a number of clinicians and have had a great experience with all of them, both Doctors and Nurses. I have had especially good care for my son with exceptional responses and care.
GP surgery review: sternhall-lane-surgery
Title: Great practice and service
Rating: 5 out of 5
Visited: November 2022
We have been with the surgery for over 10 years and have always found the staff, doctors and nurses incredibly helpful. On this occasion I completed an econsult which was followed up by a call from the doctor. He didn’t think my issue was a cause for concern but offered an in person consultation for my daughter regardless. On arrival we were met by the super friendly reception staff and had a really thorough examination by the doctor who was also incredibly sensitive and kind. Considering the immense pressure our NHS is under, I am so impressed by the service still being offered by the surgery and remain incredibly grateful.
GP surgery review: tessa-jowell-gp-surgery
Title: Very disappointing and concerning experience
Rating: 1 out of 5
Visited: December 2023
I felt the member of the team who saw me at their out of hours clinic was very rude and dismissive. I repeatedly told her I was allergic to penicillin and she then prescribed me antibiotics which were in the same family as penicillin and have cause me to have an allergic reaction. I really felt like she had no care and just wanted me out the door as quickly as possible.
GP surgery review: tessa-jowell-gp-surgery
Title: Appalling System
Rating: 1 out of 5
Visited: November 2023
The booking system is so badly designed & so unforgiving if you cannot get your phone out in time for the 2 rings that we are allowed, & if you even get far enough to be rung, that many people are resigned to enduring ill health until it's bad enough to go to A & E. How is this justified? How is this kind? Someone had a frightening eye problem & was told that they would have to go through the whole rigmarole of trying to see a doctor the next day, so she rang 111. They contacted Surgery to say that this patient must be seen straight away. I think this is appalling. What kind of a 'service' is this? There is minimum human contact & if you miss the callback, your case is closed & you have to wait until the next day to start again. I am changing Practice.
GP surgery review: tessa-jowell-gp-surgery
Title: Totally cruel
Rating: 1 out of 5
Visited: November 2023
Probably the most inaccessible gp services in the whole NHS. First, you have to register via their app, then you have to set the alarm at 8am to book an appointment online, come past 8:15 only telphone clinics are available. When they phone you, you wouldnt even get a sound plan. And you wonder why life expectancy is getting worse its because of poor health service like this. So shameful.
GP surgery review: tessa-jowell-gp-surgery
Title: Frustrating
Rating: 2 out of 5
Visited: November 2023
New system very hard to navigate. Did eventually get call back from very nice doctor. Got speedy blood test but then got email to make appointment to discuss it and couldn't get face-to-face with any doctor, let alone the one I had spoken to before.  Quite upsetting.
GP surgery review: tessa-jowell-gp-surgery
Title: Impossible to get an appointment
Rating: 2 out of 5
Visited: October 2023
I have struggled to get an appointment for the last three weeks, and have now given up. It isn't the first time as I have never been able to get an appointment. I went to the surgery to ask if I could make an appointment and was told to use the app. to make an appointment or ring 111. There are never any available appointments via the app. and 111 sends you to the pharmacy.
The visit to the pharmacy hasn't resolved my health issue on this occasion. Sometimes you need to see a trained medical professional
when self help hasn't worked, thats why being able to get an appointment at your GP surgery is important, so we don't end up at a&e.
GP surgery review: tessa-jowell-gp-surgery
Title: unaccessible
Rating: 2 out of 5
Visited: September 2023
The staff are largely helpful, but the askmygp system is appalling. A call to the Reception staff, in response to a text message requesting that I do so, is met with impotence. There are no appointments available today. And nothing can be booked in for a future date. I'm not sure why I rang. There will almost never be an appointment available, logically, because of the askmygp system. All the appointments are gone by 8.30am. I am told to go to askmygp between 8 and 8.30pm tomorrow and hope that I get an appointment (I don't really know what it's for - it's in response to a letter or some results, but the receptionist isn't able to elaborate). 

I have a long term condition which means that I need consistent care, . The one doctor who properly engages with my condition is only available for 3.5 days a month, so the chances of seeing them are slim to vanishing. 

This would be upsetting in healthy times, but the reason for getting in touch with the doctor is because you are not well. Dealing with labyrinthine administrative tasks and appointment bingo adds to the problem. 

I haven't managed to see a GP in person for years. When consultants tell me my GP will follow something up, I just laugh or I'd cry. Sometimes I cry too. Because it's a battle to even get into the system, let alone get an appointment, and probably if I ask for an email it will be a phone call and if I ask for a phone call it will happen when I and the doctor are both clearly exhausted and neither of us can think straight. 

I asked the receptionist if there is a patients advisory team or a manager I could speak to at some point, because I want to get involved rather than snipe from the sidelines, but that request was met with a blank.

I don't blame the reception team. But the management team need to address this. You can't just keep telling us that 'this is how the system works'. Because it doesn't.
GP surgery review: tessa-jowell-gp-surgery
Title: Difficulty with obtaining appointments.
Rating: 2 out of 5
Visited: August 2023
I'm trying to get an appointment at the surgery as per the advice received by text after a recent blood test and as I'm sure , in common with the majority of my fellow citizens , I'm having huge difficulty. The text did emphasise that the matter isn't urgent so I do have that comfort. I did get through by phone once or twice but on receiving the information that the callback might be at any time over the following 48 hours I didn't proceed - I can't stay in for 48 hours !!! After that I accepted the reality of the situation and asked for the return of my mobile phone which I'd lent to a young neighbour while he saves up for one of his own. I don't like the thought of discussing my private business in public but I did get a callback and ran outside the building where I was situated at the time only to give up in frustration when I couldn't get any reception. I've now accepted the inevitable and installed the Evergreen app - supported by my fellow attendees at a technology for the bewildered class that I go to in Brixton. But how do I use this ?  A receptionist at the practice forwarded me a phone number and email address for this organisation ...... there is a recorded message that makes it clear that they're aware that there's a problem when I dial the number but if if I understand things properly , I have to know what edition of the app I have. How do I find that out ? I have sent an email with my queries and assume that I'll receive a reply at some stage - in the interim I'll just carry on ringing.
p.s. I have noticed some of the other negative reviews on the site talking about the portal [ is that the right word ? ] closing at 8.01a.m. - is this right. I have let the practice know about my difficulties over the phone but there hasn't been a huge amount of interest shown to be honest.        
p.p.s. I've tried to carry on with this process and received the prompt that reviews with capital letters can't be processed - I can only see that I'd put p.s. in upper case which is gramatically correct as far as I know so if I do get to the end and you see my lower cases p.s.s , please don't think that it's me !!
GP surgery review: tessa-jowell-gp-surgery
Title: Too hard too deal with
Rating: 1 out of 5
Visited: August 2023
I find the computerised AskMyGP facility completely inhumane. If you get on early enough to actually make a request, but your request doesn’t quite fit the flow chart, then you get shut down with no chance of a conversation or explaining. Then you have to wait for the following day to start again.
I wonder how many people who are not really comfortable with computers are missing out on treatment as a result of this system, because those of us who are pretty good with computers are missing out. No wonder A&E gets so busy.
This system, and the lack of support from the practice, has had members of my family in tears on numerous occasions. That can’t be a good sign, especially when the reason we are contacting the GP is because something is wrong. This only adds to the stress of it all. I really feel that things are made worse rather than better.
When you do get a message from someone, it is often not as requested - eg an email rather than a phone call. When you do actually see a GP in person then most of them are great and reassuring. But the battle to get to see someone is too big.
I believe everyone who goes to work there does so because they are a caring person, so they must be disappointed or upset to read this. I think it is time to change the system to a more caring and accessible one.
GP surgery review: tessa-jowell-gp-surgery
Title: Great experience
Rating: 5 out of 5
Visited: July 2023
I have had cause to visit the practice twice in the last month, in relation to ongoing symptoms of the menopause. On both occasions I was met by sympathetic, informed and proactive doctors. I felt listened to, that appropriate action was taken to address the immediate issues and that a plan to follow up on my progress will mean that I will not get 'lost in the system'. Thank you.
GP surgery review: tessa-jowell-gp-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
I registered at the surgery for number of years and always received best health care service. All clinicians and admin staff are very helpful and professional. I would highly recommend this GP practise.
GP surgery review: the-acorn-&-gaumont-house-surgery
Title: Waiting time on the phone is horrendous
Rating: 2 out of 5
Visited: October 2023
Phoned today for repeat prescription (usually do it online but forgot the dosage ) when I phoned I was no:3 in the queue , after 15 minutes I was no:1. 45 minutes later I was still no:1 !!!!!!. Why am I waiting so long if I’m next in the queue ???? When the receptionist finally answered she gave no apology for the long waiting time  …. Totally not acceptable !!!
GP surgery review: the-acorn-&-gaumont-house-surgery
Title: Absolutely terrible
Rating: 1 out of 5
Visited: October 2023
Doctor said 2 days ago he was sending medication to pharmacy (pain meds) he never did! spoke to receptionist today who said it is NHS policy for every patient to have blood tests every 6 months so can’t send prescription  until they are done (I’ve got sciatica) so I’m going to be in pain can hardly walk let alone go for blood tests that I don’t need!! Asked to talk to doctor or pharmacist or manager and the receptionist told me no one in!!! Absolute joke!! No kindness or compassion what so ever!!!!
GP surgery review: the-acorn-&-gaumont-house-surgery
Title: Absolutely awful
Rating: 1 out of 5
Visited: October 2023
I would recommend staying away from this practice. 
Being registered here has caused me so much grief and delay in recovery. I cannot believe how badly they treat their patients, they never answer the phone, yesterday I was on hold for two hours and 15 mins and eventually hung up.

My letters from my neurologist are ignored, my medication for epilepsy was affecting my long-term health and their refusal to correspond with my neurologist has left me staying on unsafe medication for much longer than necessary. They are so rude on the phone and in person and have made me cry. My prescriptions are approved but then never sent to the actual pharmacy, and so many times I have had to order through 111 because of their incompetency. I can't wait to get out of there! 

Do not register here.
GP surgery review: the-acorn-&-gaumont-house-surgery
Title: Terrible, gone downhill
Rating: 1 out of 5
Visited: September 2023
I have been given a repeat prescription yet every time I ask to collect the medication I’m made to wait days for the correct dose which leaves gaps between my prescription and severely delays my recovery. Sort it out!
GP surgery review: the-acorn-&-gaumont-house-surgery
Title: Very bad practice
Rating: 1 out of 5
Visited: August 2023
Never answered the phone I have been on this phone for over an hour now and am number 1 on the que still no answers. They really need to work on this. It’s very bad
GP surgery review: the-acorn-&-gaumont-house-surgery
Title: Good practice
Rating: 4 out of 5
Visited: June 2023
They're good practice but sometimes it's difficult to get access to them on phone and that makes getting appointment a bit stressful
GP surgery review: the-acorn-&-gaumont-house-surgery
Title: Great team work and empathy and genuine concern
Rating: 5 out of 5
Visited: June 2023
I was taken seriously, listen to and practically helped with all my enquiries and advice on how to keep healthy on my travels. Medications was sorted out
GP surgery review: the-acorn-&-gaumont-house-surgery
Title: Extremely good surgery
Rating: 5 out of 5
Visited: May 2023
The staff are friendly, making it easier to hold a conversation with them and also getting an appointment with the doctor through them is easy too
GP surgery review: the-acorn-&-gaumont-house-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2023
The practice staff are always ready to assist. The gp's are very good listener. The Entire practice management are great.
GP surgery review: the-acorn-&-gaumont-house-surgery
Title: Never get answer on the phone
Rating: 3 out of 5
Visited: January 2023
Having tried to get through to the surgery yet again it takes more than one hrs held in a que before the phone is answered This is constantly happening Phoned again at 5pm today was number 1 in the Que and still waiting for a answer at 5.30 Have they all downed tools and taking no notice of the phone ????? To get the phone answered seems to be a ongoing problem
GP surgery review: the-dulwich-medical-centre
Title: Receptionist made a difference
Rating: 4 out of 5
Visited: August 2023
I called into the practice to get a form for blood tests, the receptionist made such a difference to the experience I have had before.  She seemed genuinely ready to help, her tone and approach demonstrated great customer service.  While waiting for the form I heard her speak to other patients with an engaging, friendly demeanour that one has come not to expect from drs receptionists.  I don't visit the practice regularly but I hope DMC are able to keep her as on the basis of my visit she is an asset to the practice.
GP surgery review: the-dulwich-medical-centre
Title: Inconsistent protocols and unhelpful
Rating: 1 out of 5
Visited: December 2022
I needed a blood test form. Sometimes DMC is willing/able to email it to me and sometimes staff say it cannot be done. I say it can be done….you have done it many times. Instead, they make me go out in the snow and ice to collect it from them. 

I sometimes check what century we are in. 

It’s poor management (the inconsistency and unwillingness to help) and a poor use of technology etc. 

If DMC were a restaurant I would never return.
GP surgery review: the-dulwich-medical-centre
Title: I wish I could give zero stars
Rating: 1 out of 5
Visited: October 2022
I called the practice. They said someone would call me back. They didn’t. 

I called them again. They said they would call me back. They did not. 

The service is truly awful. 

They say their email address is not monitored. 

How do they get away with it. They have been citing staff shortages for years….not just since covid…and they are looking for more patients. 

Time to find a smaller practice I think.
GP surgery review: the-dulwich-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: September 2022
This practice has been deteriorating for sometime, but has got much worse since Covid. I cannot list all my complaints about this surgery as they are too numerous, however they include the facts that the admin staff seem to think that they are able to triage patients and the only appointments you can get are telephone appointments - that is if you are lucky enough to get an appointment at all. Suffice to say it is wholly unsurprising that the CQC has given it a rating of 'Inadequate' in the 'Well Lead' category. I will be moving to another surgery, one that knows how to treat patients with respect and not as an inconvenience. To the surgery: Please do not bother with one of your fatuous cookie cutter responses, it is absolutely unnecessary.
GP surgery review: the-dulwich-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: February 2022
Thanks for excellent care DMC. Able to book same day appointment for our daughter. They are really there for you when it matters, and follow booked in good time.
GP surgery review: the-dulwich-medical-centre
Title: Rubbish practice
Rating: 2 out of 5
Visited: February 2022
Had antibiotics sent Friday
2 that's no good for me and they send one of them
Call to change on a Monday 
Tell me got to wait till we'd to see pharmacy
When they could ask doctor to send today
So I'm struggling to we'd to breath
GP surgery review: the-gardens-surgery
Title: Disappointing
Rating: 3 out of 5
Visited: September 2023
I asked for advice regarding a bite on my leg with my local pharmacist, she advised to take antihistamines which I had & monitor the situation (I’d drawn a circle around the infected area). She said if it gets worse I should contact my GP for antibiotics, which I did. I called at 16.22 & was informed that the surgery was extremely busy & the triage list was closed. I live 2 minutes away from the surgery so decided to go there & plead for a GP or nurse just to have a quick glance at the infected bite so that they could prescribe some antibiotics. Nobody could see me, not even the on call doctor as they were so busy. However, a lady turned up 15minutes late for her appointment, she was immediately seen by the GP….surely I could have had her appointment?? The receptionist advised me to call 111 I I felt unwell or go to the closest walk in centre. After discussing my symptoms with 111 they informed me that they do not have doctors there to prescribe…. This is the second time they have informed me of this. Please advise your staff. Also, because I had taken several Piriton tablets I was unable to drive to a walk in centre & had nobody to take me. After being a patient at your surgery since I was born, I feel totally let down. I pleaded with one of your junior doctors to just take a look, I was in shorts, it would have taken 3 minutes to assess & prescribe. I’ve always thought that my GP surgery was great at helping but you have really let me down. And, probably as a result I will have to seek medical advice from A&E as soon as I am safe to drive & possibly miss a days work. Thank you for being so in-accessible & uncaring.