janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: king-street-medical-centre
Title: Disappointing practice
Rating: 1 out of 5
Visited: May 2022
After telephone calls and eventually visiting the practice regarding a reoccurring problem I was finally referred to a specialist. The problem was they referred me to the wrong specialist who didn't deal with the problem I was experiencing. When I finally got to see another/correct specialist I thought it was game on and i would get answers. I waited for 5 weeks to get some information and after contacting the surgery several times, only to be told the specialist had not sent any info over yet I contacted the hospital and was told the information was sent to the surgery 3 days after I visited them. Again I contacted the surget and explained this to them and as if by magic they found it. 
I don't doubt for a minute that they try to be good at keeping patients informed but I found this appalling and the manner in which it was dealt with was pathetic. 
I wish I had stayed with my old doctor even though it was out of Cottingham where I lived 5 years ago.
GP surgery review: market-weighton-group-practice
Title: Contacting the surgery a nightmare
Rating: 2 out of 5
Visited: October 2023
Spent almost a hour on the phone today awaiting a response
this really needs to be sorted as this is not a excetion but more the norm
GP surgery review: market-weighton-group-practice
Title: Online Services Are An Issue
Rating: 3 out of 5
Visited: July 2023
Staff are friendly and helpful. They do the best they can for such a large town with a high number of patients. However, the surgery push for patients to use their online services but it's almost impossible to use these for test results and/repeat prescriptions if you don't have the necessary photo ID. This means doing everything over the phone which isn't great for someone who is dealing with anxiety, especially when test results are being reeled off and you don't have time to process the information you're being given
GP surgery review: market-weighton-group-practice
Title: Phone lines
Rating: 2 out of 5
Visited: June 2023
Although the doctors are very good getting through them is very difficult the phone service is awful and even today i have been on the phone to them listening to music for a hour this is not unusual 
they really need to resolve this issue
GP surgery review: market-weighton-group-practice
Title: Receptionist cancelled both my GP appointments
Rating: 1 out of 5
Visited: March 2023
I booked an online appointment and also received an option of a phone call after hours. Went for my appointment which had been cancelled due to the phone call being booked. Received no phone call. I cannot rely on this GP practice.
GP surgery review: market-weighton-group-practice
Title: No improvement
Rating: 1 out of 5
Visited: March 2023
Still impossible to get an appointment - I have been trying to get an appoinment for a meds review for 2 weeks now - Every day it's either a message saying they are busy and to call back later or a wait of 30 minutes plus - woefully under resourced at every level 
Sent a message explaining through the App and was told to call 
I would like to see a doctor but have no hope that they could arrange that as it seems impossible to even sort a review 
This is not common to other practices in the area where they have different systems that appear to work well
GP surgery review: market-weighton-group-practice
Title: Poor Customer service
Rating: 1 out of 5
Visited: December 2022
Using the "patients knows best" charter i eventually convinced the surgery (3 x doctors) to send me for a ultrasound. I was referred on 05.12.22 . Not heard anything by 12.04.23, phoned the number up on referral letter  surprise no answer only a e mail to contact.
 contacted by e mail today received a  reply that my doctors were informed that the referral cancelled by them on 08.12.22.

I have had no knowledge of this so decided to contact the surgery by phone was placed on hold for 16.51mins then cut off? Thanks great service? I would like to think that this will be acted on unfortunately will just get the same old reply from this very poor surgery. 
If all businesses were run this way the country would go bust.
Have phoned again now on hold for 29 mins as we speak.
GP surgery review: park-view-surgery
Title: Not enough Doctors
Rating: 2 out of 5
Visited: October 2023
I injured my back Sunday morning I have been taking over the counter pain killers which are not helping. Having suffered the pain for a couple of days I reluctantly rang my doctors Tuesday 8am to book an appointment to see a doctor only to be told the next appointment available was Saturday. I explained that I just wanted to see a doctor to get some more powerful painkillers and that Saturday is a long wait whilst in pain. I was told to go to the chemist or walk in centre. This is not the first time my family has not been able to get an appointment with Parkview. We are at the point now where we don't even bother trying and head straight for the walk in centre. I can only assume the surgery does not have enough doctors to service it patient base. 
We are currently trying to change doctors.
GP surgery review: park-view-surgery
Title: No complaints
Rating: 5 out of 5
Visited: October 2023
For the third time this year I have had a very positive experience with this surgery. 
I have waited only a few minutes when ringing and given appointments as necessary. The system is now smooth and patient friendly.
My last experience was with the nurses for a general health review, blood tests and a flu jab, all conducted in one appointment. The nurses were very prompt, thorough and gave adequate explanations and advice. This was followed up a few days later with a phone call from the GP who went through the blood results thoroughly and offered advice on other problems which did not require an appointment.
GP surgery review: park-view-surgery
Title: Extremely unhelpful and rude
Rating: 1 out of 5
Visited: July 2023
I contacted my GP surgery at 8am, as requested, to make an appt with my GP for either today or tomorrow as I am unwell and off work. 
The lady I spoke to on the phone was extremely unhelpful, rude and hung up the phone on me. I was told the earliest appointment even for a telephone consultation was sat, today is now Monday. She advised me to go to Bev hospital and sit and wait. I am unwell and think having to sit and wait is unfair when I have done what is requested to see my own GP! 
I have not achieved anything and am left without an appt or treatment, this service is not good enough
GP surgery review: park-view-surgery
Title: Professional
Rating: 5 out of 5
Visited: October 2022
I am very grateful to the staff that they are very sensitive to my needs. Each time they will refer to my medical history and saved me from elaborating my medical issues openly over the counter which I found it uneasy to explain further. The staff are very sensitive and caring to my feelings that they assured me the privacy I have with their professionalism working style. I feel so glad each time after my medical appointment with this Park View surgery.
GP surgery review: park-view-surgery
Title: Helpful and on time
Rating: 5 out of 5
Visited: September 2022
I called to make an appointment for my medical matter. I was pleasantly surprised that the tone was rang 2 times and I was answered and I managed to make my appointment very smoothly. It was within a few minutes that my medical appointment was handled. I want to add that the receptionist was very polite and approachable to my request made over the phone. I felt so relieved with my problem being solved almost instantly.
GP surgery review: park-view-surgery
Title: Dreadful service
Rating: 1 out of 5
Visited: June 2022
Parkview Surgery is an utter disgrace, after trying for days to get an appointment I was finally offered an appointment for 3 weeks in advance of date I had called but and then told to try the telephone booking system the next morning as there may be appointments available. The telephone service takes around 22mins of hold time to finally get through to be told that all they had available was either a face to face for the GP in 2 weeks time or a telephone consultation at a non specific time later that day, how they expect to examine a back injury over the phone is beyond me. They reception staff are rude and one even told me that if I hadn't heard back with results from a scan "that no news is good news!!" The receptionist even quizzed me if I was only ringing to get more pain killers? how a receptionist has the nerve to ask that question I do not know as she doesn't know my medical condition or how much pain I am actually in.
After 6 months since my first consultation with a back injury I have been pushed form pillar to post, even to be told that seeking private care at my own cost would probably be best way forward.
GP surgery review: the-willerby-surgery
Title: Awful reception service!
Rating: 2 out of 5
Visited: April 2023
Always worried to ring this place for appointments as the reception team, (or somebody in particular) makes you feel unvalued. ‘They’ are Unbelievably rude and nearly left me in tears the way i was spoken too. So so patronising and passive aggressive from reception. Awful behaviour when somebody is clearly ringing for an appointment as they are worried about themselves! this doesn’t make people feel any better. This definitely needs to be sorted out, you shouldn’t dread ringing your doctors because of how a lady in reception might speak to you.
GP surgery review: the-willerby-surgery
Title: Mixed feelings
Rating: 3 out of 5
Visited: April 2023
Some of the GPs at this practice are absolutely outstanding.  Some have a less than desirable bedside manner.  What really lets the practice down though is all the staff who are not clinicians - so the secretaries and receptionists. They are rude, unfriendly and make you feel like you are a big inconvenience to them if you make a simple enquiry. Also, I’ve noticed that you now have to sit on hold for up to 30 minutes to get through to reception on the phone these days (not just at 8am when people are ringing for appointments).  I’ve been with this surgery for over 30 years and I feel that, sadly,  it is slowly declining.  The new building is very nice though (although patient parking can still be an issue at busy times).
GP surgery review: the-willerby-surgery
Title: Unfriendly and uncaring
Rating: 2 out of 5
Visited: November 2022
This is not a very friendly practice.  A visit often leaves me feeling misunderstood and resigned to the fact that I need to look elsewhere for help.  They are not very understanding of some health conditions.  The move to a new building has not improved the service, and the location is difficult for many to reach.
GP surgery review: the-willerby-surgery
Title: Monday only for registering as new patient
Rating: 1 out of 5
Visited: October 2022
So went to register today, only to be told that they only register new patients on a Monday and you have to queue for limited number of forms. Having just moved to the area and informed that I have to change GP by my old practice.
I find this surgery to be not very accommodating for people that have to work and possibly cannot get there on a Monday so have no chance of registering.

What’s wrong with giving a form out and asking to return it on the Monday, it is hardly hard work to just hand out a form but the receptionist would not even listen.
Walked out in utter disgust at the way you are treated in this surgery by reception
GP surgery review: the-willerby-surgery
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: August 2022
If you are a working person don’t even bother in trying to get an appointment. You need to ring as soon as surgery opens (though automated message gives advice to ring later in a day when it’s less busy) and after waiting for half hour you will be disconnected or told that there are no appointments left for the day. You are told to try next day and so on.  So if your work you can’t plan your life by arranging appointment for the later day. If your appointment is not urgent at the time it might get too late by the time you get to see somebody.
GP surgery review: the-willerby-surgery
Title: needs improvment
Rating: 2 out of 5
Visited: June 2022
getting an appointment is like crossing the Humber on a leaf,  if by some miracle you manage it,  its hit and miss as to which doctor you get,  most are great but one is very rude and dismissive!  on 2 occasions I have had the same doctor and felt humiliated on both occasions yet have discussed the same matter with one other doctor and had a much better experience.  Current nurse is great.
GP surgery review: the-willerby-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2022
This practice is excellent. All of the staff, admin and medical are helpful and accommodating and provide an excellent standard of care. I’ve been a patient there  for over 7 years and couldn’t speak more highly of them all
GP surgery review: church-avenue-medical-group
Title: New Senior Diabetic Nurse
Rating: 5 out of 5
Visited: May 2023
I have seen the new diabetic nurse today and she was excellent I feel that I've got more information about my diabetes than ever before. She is extremely informative and knowledgeable She will be a real asset to the surgery
GP surgery review: church-avenue-medical-group
Title: Excellent administration
Rating: 5 out of 5
Visited: May 2023
The admin/reception staff at Church Avenue are absolutely top-class. They are clearly extremely expert in managing the flow of requests efficiently and economically opposite the medical resources available within the Practice. Their judgement as to whether a GP call or immediate visit is required is very accurate; their response to my latest request (for 31st May but also over recent years) has been very impressive and I am grateful for their efforts.
When I compare this experience with some of the stories one hears around the country, it is evident that Church Avenue is a very well-run practice with an experienced and highly professional team.
GP surgery review: kingswood-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: December 2023
Due to leaving the area, we are obliged to leave the practice where we have been patients for over 10 years. At all times we have been treated with dignity and respect by a friendly face and not forgetting first class clinical and nursing care. We would have no hesitation in recommending this practice.
GP surgery review: kingswood-surgery
Title: Great practice  and excellent service
Rating: 5 out of 5
Visited: July 2023
I have used the surgery recently and had such as positive experience. The receptionists are always cheerful and nothing is too much trouble. Likewise the GP's are all very helpful and listen to your concerns/problems. I am very impressed with the excellent service provided by Kingswood Surgery and everyone goes above and beyond to help. I would recommend Kingswood Surgery to anyone.
GP surgery review: kingswood-surgery
Title: Great people
Rating: 5 out of 5
Visited: March 2023
I visited the surgery for my normal B12 injection but at the time I was ferling quiet poorly. I asked the receptionist if I could see a doctor. She was very nice and said as I was in the surgery she would see what she could do. I saw the nurse for my injection but got upset because I was unwell. She was compassionate and very kind. She got in touch with the doctor who said she would see me. I only had to wait a short while and although the doctor had squeezed me in she listened very pactionatley and decided on a course of treatment. I left the practice feeling so much better which was down to how all 3 members if staff had treated me. Thank You
GP surgery review: the-leeds-road-practice
Title: Efficient, professional and caring practice
Rating: 5 out of 5
Visited: November 2022
In mid november , after several days of illness, I , rather nervously, phoned the practice first thing monday morning. I found the telephone queuing system reassuring and clear. The receptionist  was kind and noted my symptoms. I was phoned back, as promised, by the nurse practitioner , who listened carefully and gave me an urgent appointment that morning. I was seen by a helpful paramedic , who examined me and referred me to the Same Day Emergency Clinic at the hospital . My blood tests showed that I had very high infection levels and a CT scan confirmed an appendicitis. By early evening I was admitted to a ward and started my treatment with IV antibiotics. I was so thankful for the combination of an efficient system, skilled  and considerate staff , which meant that a serious problem was diagnosed and the correct treatment started , within the day. Thank you to all the team.
GP surgery review: the-leeds-road-practice
Title: Approachable and helpful
Rating: 5 out of 5
Visited: October 2022
During recent contacts over an extremely sensitive matter, from my first contact about it,  I have found the practice reception staff to be kind, patient and thoughtful in their approach to arranging for me to see a GP. The GP similarly has been very thoughtful in supporting me to work with them to find a solution. I have also had help with another recent health problem and been very happy with clinical care from the GP, and access to physio.  Thank you Leeds Road Practice. You made me feel that my access to good care mattered to you
GP surgery review: the-leeds-road-practice
Title: Excellent Practice and Staff
Rating: 5 out of 5
Visited: April 2022
I have been attending this practice since moving to Harrogate 11 years ago.  I have always found the staff very helpful and professional. I can usually get routine appointments within 2 weeks. The triage system works very well, The flu vaccine programme runs on rails and I am grateful to everyone involved in delivering it.  I thought the eConsult system was excellent and would like to see it continue.  It allowed time to provide comprehensive information about symptoms etc prior to the telephone appointment. Often a telephone appointment is most suitable for both patient and doctor.  I have always been able to get emergency appointments on the day. My only criticism would be long waits for a telephone response but this is to be expected in a busy practice.  I do think the numerous information announcements prior to answer can be a little irritating.  Having moved a number of times both within the UK and abroad, I would rate this as one of the best surgeries in my experience.
GP surgery review: the-leeds-road-practice
Title: Not a great practice
Rating: 1 out of 5
Visited: March 2022
Having used several practices across Harrogate & Leeds based on where we’ve lived this is by far the worst for getting an appointment. 

Most requests we have had of this practice concern appointments needed for our children and on two out of three occasions we have ended up attending Harrogate hospital instead which seems to defeat the point of being registered for primary care. 

The attitude of the practice itself seems to be consistently one of “poor us - we have so many patients to see” but surely seven years into using them as our practice this still can’t be the case? It’s shocking that children with acute conditions are not being treated with any sort of priority. 

In addition the phone line includes up to a minute of hostile announcements attempting to give you every possible reason to consider hanging up.
GP surgery review: the-moss-practice
Title: Caring practice
Rating: 5 out of 5
Visited: August 2023
Telephone consultation very positive and I was able to discuss more than area of health
Phlebotomist identified problem and related it directly to the doctor who immediately rang and ordered a prescription
GP surgery review: the-moss-practice
Title: Good Practitioners, less said about the admin the better
Rating: 2 out of 5
Visited: November 2022
Interactions I have had with medical practitioners here have always been good. 

The administrative functions are however really poor. They have tried to push triage via the website which is confusing and poorly designed and optimised. The online prescription service via Systm Online is bafflingly complex to register for requiring in person visits  to the practice to be set up. It took 4 password resets to finally get online access ("No you can't order a prescription on the phone sir, use the website." "It won't let me in with the password you provided." - Repeat ad infinitum) 

Final straw comes today after ordering a repeat prescription online which appears not to have been issued to the pharmacy network and the GP surgery? Shut with no help or admin support. 

Interestingly when you try and access the Practice website using the practice guest wifi it blocks access due to website security protocols...Just painfully frustrating to deal with at every interaction.
GP surgery review: the-moss-practice
Title: Cervical Cancer Screening
Rating: 0 out of 5
Visited: February 2022
I went for my first screening, something I had put off for a short while but knew the importance so made my appointment. I wasn’t too worried about the appointment. During the screening the nurse could not complete the exam but nothing was explained to me and why it could not be done. I was simply told I had to make another appointment with the GP and if that didn’t work I had to go to hospital. I was visibly upset and had a number of questions but felt dismissed and I felt the nurse showed no empathy. All I wanted was a 30 second conversation about the reasons it was not successful and what exactly the GP/Hospital would do differently. I came out if my appointment upset, and due to my experience I am questioning whether to go back for another screening. After doing some research online, I don't think I’m alone in my experience - many women put this screening off and if they then receive poor experiences it reduces the chances of them being screened again.
GP surgery review: the-moss-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
I have been with this surgery since first moving to Harrogate 29 years ago . They have looked after myself my husband and all 4 of my children with compassion and e of difficult professionalism throughout a range of difficult times . Even during the pandemic they have ensured excellent  service . I cannot recommend them enough
GP surgery review: holderness-health
Title: Great doctor follow up
Rating: 5 out of 5
Visited: January 2023
First I visited a doctor about a change of a mole on my hand the doctor took a photo and within 2 weeks got to see a specialist it was a good job that the doctor at St nicholas surgery did do the a great job because the mole turned out to be malignant melanoma and to continue I was sat at home my phone rang and it was the same doctor checking on how I was doing it totally made my day because I'm recovering from the operation thank you to all of you at St nicholas surgery you've all been great from the reception to the nurses and the doctors
GP surgery review: holderness-health
Title: Very poor
Rating: 1 out of 5
Visited: December 2022
Your Review:  I rang yesterday morn(dec 12th) for an app or prescription with a suspected chest infection to be told to go to chemist and buy something, ended up later in the afternoon going through to a Walk-in centre, driving in the freezing fog to be told by the doctor there I had a serious chest infection and was given antibiotics and bottle of codeine linctus   I can’t remember the last time I visited the doctors, I never go unless I know something isn’t right, I can’t believe what is going on with doctors surgery nowadays, you can’t get to see a doctor only by phone to be asked what the problem is then diagnosed over the phone, how on earth can that be right, what has happened to patient wellbeing and care, just so sad it has come to this when a few years ago we could see our doctor and have faith that he would listen and prescribe what was needed to put us right.