janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: empingham-medical-centre
Title: Doing great job under pressure
Rating: 4 out of 5
Visited: November 2023
Called at 8 am, received call back within minutes of auto-reply. Explained problem to receptionist / person calling back. Possible damage to an existing artificial hip joint, as was painful. GP called back near lunchtime. Offered face to face either within 30 minutes (in her lunch hour?) or early next week. Went immediately to EmpMC. Was referred to x-ray at Stamford hospital same day. Results within 2 days, posted on the secure patient record system, GP called a few days later to offer further review if pain persisted (x-ray showed no bad results). Very efficient service and good communications.
GP surgery review: empingham-medical-centre
Title: Don't expect to get an appointment
Rating: 1 out of 5
Visited: September 2022
Ring up wait in queue get told can't book you in as no appointment slots in. Ring back tomorrow. How can this work
GP surgery review: market-overton-&-somerby-surgeries
Title: Rush Job
Rating: 1 out of 5
Visited: September 2023
Waited over a week for a phone call from a doctor, then an appointment was made on the day he called.
The practice is not very welcoming at all. All hatches closed no face to face contact. Tried to log in on the self service screen, but that didn’t work. Waited for someone to open the hatch who then tried to direct me to the non working self service screen. They then told me I should be at Somerby not Market Overton..then on my way to my car they called me back in, it was here.
The doctor was very dismissive and couldn’t get me out of his office quick enough. I tried to mention something else and he told me not to interrupt him. 
Not a great experience, I was going to ask the receptionists something on the way out as I knew the doctor would give me short shrift but there was no one to be seen, all hatches down.
I haven’t written this anonomously anyone from the practice wants to speak to me about it feel free.
GP surgery review: market-overton-&-somerby-surgeries
Title: Never any appointments!
Rating: 1 out of 5
Visited: September 2023
Whenever I need to see a GP, I am told to go to hospital as there are no appointments available. This would be an abuse of the A&E service. I do not understand why a small practice cannot offer appointments. When I see one of the practice nurses, she is amazing. There is no help, support or medical input for me and I have several medical conditions that would benefit from clinical support from a GP. Despite many requests I have not seen a GP at the surgery for nearly four years. Repeat prescriptions have to be requested every four weeks whereas other practices I have belonged to allow two months at a time. I know this is to raise income for a dispensing practice rather than improving patient care.
GP surgery review: market-overton-&-somerby-surgeries
Title: Very Happy
Rating: 5 out of 5
Visited: July 2023
I’m a new patient and needed to speak to a doctor. From telephoning for an appointment to collecting my prescription everything went smoothly. Very efficient and helpful staff. You’re doing a great job!
GP surgery review: market-overton-&-somerby-surgeries
Title: Online experience
Rating: 3 out of 5
Visited: May 2023
This practice is either superb or exceptionally poor… I have experienced both and absolutely nothing in between. No consistency and no reliability. On this occasion I tried to log in to order my usual prescription to find the platform had completely and unrecognisably altered. Completely unable to navigate it. I will have to go back to paper prescriptions…from merrily ordering online. Congratulations. Progress???
GP surgery review: market-overton-&-somerby-surgeries
Title: What a shame
Rating: 2 out of 5
Visited: May 2023
When you finally get to speak to a doctor, the practice is outstanding...I had a telephone appointment last year and the GP couldn't have been nicer.  

A few weeks ago I phoned the surgery at 8.30 and was told I couldn't see a doctor. I had booked an online appointment but it was four weeks away and there was nothing sooner! I said I would ring again the following day but was told there would be no emergency appointments available and that I needed to wait until my online appointment. I explained I knew what the problem was and that I needed a blood test. Finally I was given an appointment that evening at the Rutland Memorial to see 'a doctor'. 

Brilliant I thought. Even though I felt dreadful I drove there in the evening only to be told it was an appointment with  'clinician'. The gentleman was lovely but said he despaired because while I clearly needed a blood test, there was nothing he cold do to recommend it nor could he order a blood test and didn't know why i had been sent to see him. I would need to wait for my online appointment! 

I am so fed up and cross about the whole situation. We changed practices because we couldn't see a doctor at our old surgery and now have exactly the same situation here compounded by being 'fobbed off' . I paid for a private GP consultation and they also told me there was nothing they could do...that I needed a blood test and should see my own GP. If there is any logic in this situation I can't see it. Goodness only knows what would happen if I was seriously ill.

When I go to the surgery to collect my prescriptions there is never anyone there...patients or doctors, other than the receptionist...they never look busy at all!

Also if you want to cancel an online appointment there doesn't seem to be any way to do so. What is going on? It feels like being in a bad dream.
GP surgery review: market-overton-&-somerby-surgeries
Title: Efficient service
Rating: 5 out of 5
Visited: May 2023
I had an appointment with a GP this morning, he was on time and very polite. He explained the situation really well and  gave me time for questions. I picked up the prescription from the practice on the same day which only took a few minutes to do. The ladies on reception were lovely and helpful. It is a very good practice and will definitely recommend to others.
GP surgery review: market-overton-&-somerby-surgeries
Title: Really busy
Rating: 2 out of 5
Visited: April 2023
Unfortunately on 3 occasions I’ve been told there’s no appointments available and to go to hospital (symptoms were not an emergency)
The doctor and nurse, once you can get an appointment, are brilliant. The main booking system though is not great. It’s impossible to get an appointment as it appears that the practice is too busy.
GP surgery review: oakham-medical-practice
Title: Good service.
Rating: 5 out of 5
Visited: December 2023
I telephoned at 11.30am, appointment with Doctor Practitioner. Excellent thorough examination, illness identified, prescription written out. Excellent service just before Christmas. The Practitioner was friendly and most importantly had time to do a thorough examination. Thank you very much.
GP surgery review: oakham-medical-practice
Title: No callback
Rating: 1 out of 5
Visited: November 2023
Had a telephone appointment booked for today now gone 8pm no call recieved. Not convinced the issue the appointment was for could be dealt with over the phone either despite me being clear why I needed the appointment. Very poor
GP surgery review: oakham-medical-practice
Title: GP Registrars
Rating: 5 out of 5
Visited: November 2023
I have had 2 appointments with different GP registrars and they have been fantastic, friendly, understanding and helpful

I wish them well in their training
GP surgery review: oakham-medical-practice
Title: Great experience.
Rating: 5 out of 5
Visited: October 2023
Now I know the reviews are not great however I managed to book an appointment for the next day for my son. Saw a lovely GP registrar who was friendly and helpful. Yes the reception staff could do with being a bit more friendly but other than that I was pretty impressed, even got seen early.
GP surgery review: oakham-medical-practice
Title: I'm facing being left without HRT medication
Rating: 2 out of 5
Visited: October 2023
Struggling to get an appointment to get more HRT medication before my current medication runs out in the 31st October. Was told the earliest my request could get referred for a doctor to look at was the 7th November. When I said that was too late as I would have been without HRT for a week I was told appointments get released online daily and to try there. I'm trying. There are none. I tried multiple days previous to attempting the online consultation and there were none then either. All I want is my prescription which should have been set up as a repeat prescription to be set up correctly so I can order repeat prescriptions through the NHS app.  This is an impossible process for medications which you are going to need on a recurring monthly basis. I'm facing being without the medication I need and all my symptoms which I was finding impossible to live with coming back again. Appalling service.
GP surgery review: oakham-medical-practice
Title: Dreadful
Rating: 1 out of 5
Visited: October 2023
Walked to reception to make an appointment.
I was told that no appointments were available either face to face or by phone. A future appointment was not possible. I was advised to return again the next day at 08.00 hrs to attempt  to make an appointment, or phone at 08.30. I have difficulty using a phone. The walk is 2 miles. The receptionist apologised and said she could not help further.
I am 84 and never missed a National Insurance payment during my working life. I now realise that I cannot make a claim.
GP surgery review: oakham-medical-practice
Title: Rude
Rating: 1 out of 5
Visited: September 2023
Asked for an appointment was told there was none I explained couldn't ring in the morning due to being at work and was told the receptionist didn't care and if I ring this late in the evening I won't get an appointment as its too late.. this is not good enough how are we still not able to book appointments past the day it's ridiculous
GP surgery review: oakham-medical-practice
Title: Worse Than Useless
Rating: 1 out of 5
Visited: September 2023
Tried to get an appointment by telephone for 2 weeks as had a throat & ear infection & needed antibiotics. Could not get through on phone where outo message immediately states "there is no capacity" or when did get through got told same by girl. Called 111 & got told they could also not make an appoinment (means their reserved appointments are used already) & I shoudl go to A&E - a sixty mile round trip to wait up to 12 hours with no one to drive me & I have disabilities as well as illness. Got dentist appointment privately today at no notice & prescribed antibiotics for the throat & ear infection which had by now spread into my mouth - my teeth fine & needed no attention. So I paid £45.70 instead of being seen on NHS & getting anitibiotics free or as I have paid NI - my entitlement. Dreadful, hopeless lack of service. We need a new GP practice in Rutland immediately. NB dentist says this is happening far to frequently.
GP surgery review: oakham-medical-practice
Title: not great!
Rating: 3 out of 5
Visited: September 2023
I’m type one diabetic and have been for the past 7 years! I have been put onto a pump and a Dexcom which have made my life so much easier! now, in order to have a pump I have to have vials of insulin but have to have my pre-filled pens still on my prescription (in case my pump fails). Almost every other prescription, I request for my vials and they end up giving me pre-filled pens, like seriously you’re prescribing me the wrong items when I haven’t even requested them! I also don’t think your team understands the urgency of needing insulin when I physically cannot survive without it but they just really don’t seem to care about that! Not only this, this item is special order so they don’t typically have it in stock at the pharmacy and it takes around 3 days for them to get it in, yet again they really don’t care about this, even though I have mentioned it several times and yet again I’m left without my insulin pump for another 5 days minimum! secondly I was put onto the Dexcom one which is amazing! however when i was referred for it, I got a copy of the referral letter and it specifically states that I should get three every month! now please tell me why I have just gone to put in my prescription for my Dexcom (this is only my second device I’ve ever used, the first one got sent in the post by the hospital and the second one was prescribed) and they are refusing to prescribe me my device when they only gave me one which lasts 10 days and I am not allowed another one until the 8th of October (it’s currently the 21st of September), like seriously how can they do this when they have it black and white from the hospital! I honestly don’t think they ever check your notes or anything at the gp as I had to request that this was added to my prescription and they said that they hadn’t received anything, however when the women I spoke to had a “proper look”, she said that they received the referral 12 days ago! this is honestly really starting to frustrate me now as it is starting to effect my life by making it 10 times harder than it already should be! I’m so disappointed and honestly don’t know what to do now! I am with Rutland late night pharmacy and they have never faulted me, it always seems to be the gp side of them sending it over to them!
GP surgery review: oakham-medical-practice
Title: Repeat Prescriptions
Rating: 2 out of 5
Visited: September 2023
Called last Wednesday for a repeat prescription. Listened to the voice options menu and the only mention was patients who are house bound needing repeat prescriptions. So waited to speak to a receptionist, to my surprise they couldn't help advising I needed to go onto their website to complete an online form. They were unable to do it for me eventhough they confirmed the drug I needed and my details. Why isn't this included on your recorded messages? If so I could of completed the form before I spoke to someone, therefore not wasting mine or the practice's time and I wouldn't be left so frustrated!
Oakham MP please can you improve your service, this is so unprofessional, your communication really needs to improve.
GP surgery review: the-uppingham-surgery
Title: Efficient and effective
Rating: 5 out of 5
Visited: October 2023
I applied for a GP phone call and received a text giving the time frame for the call. The GP phoned within that exact time frame and gave me a same day appointment. The appointment was efficient and thorough and an x-ray was authorised. I phoned the x-ray department the next day and was offered an appointment for that very same day - impressive, and thank you.
GP surgery review: the-uppingham-surgery
Title: Nurse experience
Rating: 5 out of 5
Visited: September 2023
I had an ECG today. The nurse who completed it was delightful. She was friendly and pleasant. She also noticed that I was due a blood test so she did this as well, so that I didn’t need to make another appointment. 
Thank you
GP surgery review: the-uppingham-surgery
Title: Unable to book online appointment
Rating: 1 out of 5
Visited: September 2023
Practice texted me to arrange a blood test. I could find no way to do this.
This is the second time I have had the same problem. The previous response from the practice told me all the links were working - they're not on my tablet. This should be the simplest task, so please either send a link in the txt or detailed instructions
GP surgery review: the-uppingham-surgery
Title: Great service
Rating: 5 out of 5
Visited: August 2023
I had a minor medical procedure at Uppingham surgery. The doctor and nurse were brilliant. I was nervous but they put me at ease and explained everything. They were very friendly and helpful and made me comfortable. I think it’s a brilliant service to be offered by my GP’s practice rather than going to a hospital or elsewhere. Thank you.
GP surgery review: the-uppingham-surgery
Title: Very poor online system
Rating: 2 out of 5
Visited: August 2023
Completely unable to book online appointment. Internal weblinks all lead to 'unable to book online appointments'
This includes the surgery website online services link, NHS log in & engage gp, systemonline tpp & their Airmid app
Had to resort to phone & long wait
GP surgery review: the-uppingham-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
They do what they say they are going to do and are very professional.  A new way of working in last few years, which suits people who are not computer literate but may be more difficult for anyone unfamiliar with computers, the web or smartphone.  Phoning the surgery requires patience but has improved.  If you use the App or web services it is an extremely efficient way to have your illness investigated.  Well run practice and pharmacy, great Drs and staff.
GP surgery review: the-uppingham-surgery
Title: Poor Communication
Rating: 3 out of 5
Visited: May 2023
The online system is poor and gives out web addresses that do not work and repeat prescription requests appear to be ignored.  If you want us to use the online systems, please can they work, otherwise it would be best to ditch them to avoid the waste of time and just ask patients to telephone and wait for an answer.
GP surgery review: the-uppingham-surgery
Title: Fantastic Service
Rating: 5 out of 5
Visited: March 2023
I cannot fault the service received at this practice. 
From the Receptionists to the Dispensary to the Doctors themselves, they all provide an exemplary service. 
We are very lucky indeed to have this as our practice and very much appreciate their help when needed.
GP surgery review: the-uppingham-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Over the past year I have had to visit the Uppingham surgery often,Drs and staff are fantastic so caring and helpful the standard of care I receive is exceptional.
GP surgery review: the-uppingham-surgery
Title: Waiting for them to answer the phone 52 mins!!!
Rating: 1 out of 5
Visited: September 2022
52 mins before I got to speak to someone.  the phone message states your call is important!!!! Of course you have to listen to aload of dribble first. I was number 6 in a "q" how can it take 52 mins.
This is why people dial 999 and waste resource.
What happened to the NHS?
GP surgery review: downing-drive-surgery-(ajj-bentley)
Title: Excellent practice and service
Rating: 5 out of 5
Visited: April 2023
:  I recently had a severe chest infection/cold/flu and after 4 days of struggling contacted the surgery. It took a long time to get through to reception but I understand this and once through the receptionist was excellent. Within an hour I had a telephone consultation with a Dr and he called me in a saw me within 30 minutes, dealing with my issues and also spending time on my general health and checking a minor procedure I’d undergone recently. Despite the obvious system pressures the staff, the doctor and the surgery remain cheerful, helpful and highly professional
GP surgery review: downing-drive-surgery-(ajj-bentley)
Title: Tremendous GP Practice: Lucky to have them!
Rating: 5 out of 5
Visited: March 2023
In my experience all members of this GP Practice present professionally, in tandem with demonstrating an exceptionally high degree of positive regard towards all of their service-users. For instance, in terms of a recent inquiry I made, contact from this GP practice was prompt, courteous and professional; I valued this contact, even more so, particularly when set within the context of the high degree of demand and pressure all GP practices are currently facing.

Accordingly, I extend my most sincere thanks to the entire team at the Downing Drive Surgery, expressing my most sincere appreciation once again for your valuable support and service for not only me, but also for all our community.
GP surgery review: downing-drive-surgery-(ajj-bentley)
Title: Awful service
Rating: 1 out of 5
Visited: January 2023
Been with this practice for 5 yrs purely for convenience with it being so close and I've been let down so many times by them that I've now had to start going private just to get an appointment to be seen. The automated phone message says you can book appointments online but there's never any showing available to book. You sit on the phone from 8am for up to an hour before you get through by which point all the appointments are taken and you're told to call back tomorrow and try again. The receptionists are rude and try to turn you away at every opportunity.
GP surgery review: downing-drive-surgery-(ajj-bentley)
Title: Fantastic GP Practice
Rating: 5 out of 5
Visited: July 2022
I have been a patient of Downing Drive Surgery for a number of years, and reflect the service and support I have recieved from the entire team to be exceptional in every respect. For instance, during my recent visit to the surgery (22.07.22) I recieved fantastic support; on this occasion the practice nurse administered an MMR injection. This individual is a tremendous credit to Downing Drive Surgery, the local community and the NHS: Thank you.
GP surgery review: east-leicester-med-pract(s-longworth)
Title: Good practice
Rating: 5 out of 5
Visited: November 2023
East Leicester med prac is very good practice, from receptionist to GP,s. 
Our receptionits are friendly and helpful every time, our GP, s are great, make you feel valued as a patient, always have a positive experience, wouldn't want to change!!. Respect where respect is due. So thanku !!
GP surgery review: east-leicester-med-pract(s-longworth)
Title: Taking very long to do simple things
Rating: 1 out of 5
Visited: July 2023
Something that should take a maximum of 2 weeks takes 8+ weeks, having to call them repeatedly for any updates, Receptionist(s) seem to take no other action than to "leave a message for the manager" despite calling 15+ times in 8 weeks. I'm sure there's no manager in the world so busy it takes them 8+ weeks to do something so simple.


Better off going to another medical practice.
GP surgery review: east-leicester-med-pract(s-longworth)
Title: Very good practice
Rating: 5 out of 5
Visited: January 2023
In recent years I have needed you guys , my experience has always been very positive, we know getting approved can be a problem but when we do see our GP I find nothing but lovely doctors, not afraid to engage and take time to listen and if necessary ask you to come for another consult, I feel you have some really fab GP's I  your practice and we should never take for granted how we'll we are looked after.
And not forgetting our receptionist 's who are always lovely when dealing g with us so thanku to them too. 
A very happy new year to.you all.
GP surgery review: east-leicester-med-pract(s-longworth)
Title: Terrible service
Rating: 1 out of 5
Visited: January 2023
I recently phoned the surgery regarding my medication. I requested to speak to the practice Pharmacist to request medication on standby due to a change in my condition. I found her to be extremely rude, muttering under her breath, words such as “oh God”
I told her not to be rude, to which she said, “ you’re the one being rude!
I have just discovered on my medical records that she added notes attesting to my! Rude behaviour!
I am absolutely fuming at this allegation, i have considered making a complaint to the practice manager, however, it will probably be pointless and will go nowhere!
GP surgery review: east-leicester-med-pract(s-longworth)
Title: Very Good Practice
Rating: 5 out of 5
Visited: November 2022
After taking ill over a weekend, I contacted the surgery at 8am Monday morning. For one of the busiest days, I was through to a receptionist in 7 minutes. Had a call back from a triage nurse at 9.15 and had an appointment with a practitioner at 10.40. Very pleased with this swift efficient service.