janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-pine-medical-centre
Title: Best GP I had in years!
Rating: 5 out of 5
Visited: July 2023
I have only been registered with them for 5 months and I had nothing but kindness from all of them, from receptionists to GP and nurses. 
I have multiple conditions and all has been monitored closely, they always managed to find a time for me to see the GP. 
I truly am grateful.
GP surgery review: the-pine-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: May 2023
I would like to take this opportunity to say the service that i receive from my GP and the team at the Pine Medical Centre is very good. My GP is kind and empathetic and i am very grateful and proud to have her as my GP
GP surgery review: the-pine-medical-centre
Title: Friendly and efficient practice
Rating: 5 out of 5
Visited: April 2023
I am a new patient and so far have found that reception staff are friendly and approachable. I have seen the  3 nurses so far and all were friendly. The Dr that I visited on the day was knowledgeable and understanding. In addition phones are answered in a timely manner and appointments to see Dr's are also allocated timely. I Should have moved surgery sooner. Keep up the good service.
GP surgery review: the-pine-medical-centre
Title: Great Staff, Best practice
Rating: 5 out of 5
Visited: September 2022
Recently attended the practice after recently registering. The staff were extremely helpful, I didn't have to wait to see the Health Care Assistant and got another appointment to see a GP the next day, 
Very accommodating and extremely helpful, definitely recommend this practice to others. Best in the area
GP surgery review: the-pine-medical-centre
Title: Telephone conversation
Rating: 3 out of 5
Visited: August 2022
On August 3rd 2022 I called the practice for two reasons. Firstly, I was experiencing excruciating pain which I felt might be a pinched nerve. I wanted to make an appointment with the GP to get a medical opinion for my pain. Secondly, I wanted to also book an appointment with the nurse for my wife and myself in response to an invitation by the practice for our check up. When I called, I waited for 15 minutes to get someone to pick up the phone even though I was number one in the queue. When the person came on, they asked me to hold for a few seconds. When I finally got a chance to speak to the person, the tone, in my view was not pleasant. I indicated that I was waiting for 15 minutes and at least an apology could have been given for the lengthy wait. Instead of being courteous, the individual took a defensive approach. All I got was, 'what can I do for you'? without addressing the issue that I raised. Just when I was getting ready to discuss my reason for calling , the person hung up. I am outraged with this kind of behaviour towards patients and suggest more rigorous training be done to ensure that this behaviour does not persist.
GP surgery review: willow-tree-surgery
Title: Fantastic Practice!
Rating: 5 out of 5
Visited: August 2023
Willow Tree Surgery are a breath of fresh air. Very well organised, friendly, efficient, clean and tidy. Everyone from the receptionists, Practice Manager and the doctors themselves are so kind and helpful. Appointments are easy to book and quickly available. Can't praise Willow Tree Surgery enough, they are a credit to the NHS Service.
GP surgery review: willow-tree-surgery
Title: Very good Practice
Rating: 5 out of 5
Visited: June 2023
Willow Tree Surgery is a friendly, efficient practice which can offer appointments quickly.
It is clean and organised with very helpful staff in all areas. The doctors take the time to listen to you and offer advice. My experience with the doctors, receptionist and Practice Manager have all been very positive and I cannot recommend this surgery enough. Really great, thank you.
GP surgery review: willow-tree-surgery
Title: Our Experience
Rating: 5 out of 5
Visited: June 2023
It’s saddening when there is a tendency to ‘review’ in the negative. Over the last 12 months since my wife and I needed support we have received nothing but. We are so grateful to the reception and support staff. Thank you.
GP surgery review: willow-tree-surgery
Title: Lack of appointment
Rating: 2 out of 5
Visited: March 2023
When we picked up our last prescription a note with it said to make an appointment for a medicine review. I telephoned today no appointment until 12th April we were told about a year ago the review would be near patients birthday i do not consider the April date near my birthday if you are unable to carry this out near a birthday what is the point of putting a note with our prescription. When i telephoned  the surgery today Iask to speak to the practice manager I was told I had to put this in writing  why do you not have the decency to speak to patients you have not even be bothered to confirm my E-Mail the receptionist was very abrupt and why does it take 14days to receive a reply from you I await your reply  Regards  Mr K Fellows
GP surgery review: willow-tree-surgery
Title: Appointment system
Rating: 1 out of 5
Visited: March 2023
I was informed to call at 8am if need to speak not see a Doctor which is alarming, nevertheless I called at 8am I was on in a queue for 30min when I finally was told a Doctor call back at 11.40am, due to no call back, I telephoned the surgery at 12noon and was told by receptionist, if doctor dose not call back you need to call back at 2pm. A locum Gp called me back at 1.40pm.  It alarming given telephone consultations on emergency, never appointment to be seen at the surgery. The practice nurse appointments are reliable and your seen at the surgery.
GP surgery review: willow-tree-surgery
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: February 2023
Needed an appointment 6 months ago to get HRT, but teach, so cannot attend or take during normal office hours.  Was told that the next appointment was over a month later and would be a phone call, but could not give me a time.  I asked to be referred to the GP hub, which is an out of hours appointment service, and was told there were no appointments at all.  I then went on line and was able to book one for the next day.  The online booking to the gp him has now been removed, so to get a repeat prescription I had to get an appointment.  I phoned to be referred to the gp hub and was told (after being held on a queue for 20 mins) that there were no appointments at all and to call back the next day.   I then phone the other line (not appointments) and, lo and behold, the lady who answered got me an appointment the next day.  Three months later, the same thing- told no appointments available at all (after holding for 20 mins).  This time the woman was able to get a doctor to print off a repeat prescription, but no one was available to see me, I was told to check my own blood pressure or get it done somewhere else and send in the result.  I very rarely go to the doctor/ am ill, but I’m shocked at how poor the service, attitude and access to a doctor is.  I know there are go hub appointments, but they simply lie and tell you there aren’t any.  I have a couple of small things that I would like to talk over with a doctor, but have zero confidence in this surgery.
GP surgery review: willow-tree-surgery
Title: Terrible Appointment booking service
Rating: 1 out of 5
Visited: December 2022
My mother has been asked to book an appointment with the Gp to discuss some scan results. The appointments for some reason are only available at 9am or 3pm and there have been days where she has been unable to get through at this time despite calling and staying on the phone repeatedly. The few times she does get through they have told her there are no more appointments because the system resets every week??? I have called on her behalf and received the same information. I wanted to book an appointment outside of the terrible 'patchs' system with the surgery directly and they told me this isn't possible. My mother is anxious about the results and just wants the peace of mind but has to jump through so many hoops in order to do something as simple as book an appointment. The Staff have been repeatedly rude and decide to end phone calls when we inevitably become frustrated. I will be changing our Gp Practise. I do not recommend this Gp to anyone.
GP surgery review: willow-tree-surgery
Title: Practice changes
Rating: 4 out of 5
Visited: September 2022
Went into the surgery after bank holiday weekend and was greeted by reception who checked me in, sat and waited for appointment. While waiting was acknowledged by a young lady walking through who said hi  ( first time this has happened )
spoke to the nurse at my appointment who advised was the new manager. The Surgery feels warmth and pleasant and has not been like this for years. What ever the surgery are doing it makes me smile to see new faces. I hope i get a hello again when they walk by.
GP surgery review: willow-tree-surgery
Title: Excellent quality care. The NHS at it's best!
Rating: 5 out of 5
Visited: July 2022
My parents and I have been with Willow Tree for years and years. Since the pandemic they have been nothing but excellent. The staff are efficient, competent, professional and nice, and reassuring but all ailments that have happened to us over the years. I was a bit apprehensive about e-consults, but they have done this wonderfully well. They respond quickly but moreso have done consultations with patients registered  to gain feedback and improve their service. As a doctor myself I have really been impressed with how they have managed things with the virtual, and with ease to patients. Thank you on behalf of my parents and I. We really feel you care which is what matters the most.
GP surgery review: willow-tree-surgery
Title: Back Problem
Rating: 5 out of 5
Visited: July 2022
Visited the physiotherapist and was pleasantly surprised how good he was. Pinpointed the problem area and gave me advice & excercises to do.
GP surgery review: yeading-court-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: August 2023
I have been with this practice for a number of years now and the doctors and staff have played a huge role in supporting me through some very difficult times. Despite numerous challenges for themselves I have always found the doctors to be professional honest and experienced and along with all the reception staff who have been brilliant for me and my family. Thank you for the fantastic support
GP surgery review: yeading-court-surgery
Title: Disgusting
Rating: 1 out of 5
Visited: August 2023
So I tried to call my surgery contact number just to book my blood test report result . I tried to book on time like 8 am in the morning but the surgery automated voice answer say that the surgery I’ll be open at 8:30 am in the morning . When I called at 8:30 am in the morning the receptionist said that you have to book an appointment at 8 am in the morning . How can I book my appointment at 8 when my call automatically disconnected. It’s been a while I’m trying to book an appointment with the GP but couldn’t get it because of this . I’m unhappy it’s actually a shame as well . I’m curious to know my health result but the way it is it’s actually disgusting. It is effecting my health as well .
GP surgery review: yeading-court-surgery
Title: My child was not seen for a booked appointment
Rating: 2 out of 5
Visited: July 2023
I'm sadly appalled by today's events. My 9 year old child was a few minutes late for an urgent appointment today because of a fight that broke out on the street. As my daughter was finding it difficult to walk from stomach pain, it was not possible to call in to inform the receptionist of running a little behind. Despite arriving less than 10 minutes after the appointment time, the GP refused to see her, even though I'd been trying (unsuccessfully) to get her seen for the last four days, and despite offering wait till the end of surgery due to my child's severe pain.

We took her to the chemist, where the pharmacist advised it might be an infection and needs to be seen by a doctor. The pharmacist then called the gp practice for urgent attention and we were advised a GP *might* call back before 6pm. 

In over 40 years as a patient at this practice, I've never experienced witnessing a child being refused service on the basis of being a few minutes late. I'm actually quite disgusted.
GP surgery review: yeading-court-surgery
Title: Disgusted
Rating: 1 out of 5
Visited: July 2023
I can’t believe the service I have received today my son has Down syndrome and is extremely unwell 
A prescription was sent over to the pharmacy this afternoon which was the wrong dosage luckily the pharmacist noticed this or he could have over doses the service I experienced in the doctors by the receptionist was disgusting!!! I was told I would have to wait 15 minutes then was told nothing can be done and to go to the pharmacist to change it 
So basically I’m having to do the receptionist job for her I’ve been going to this doctors for nearly 33 years and it’s only really been the past 3 to 4 years the issues started with the constant turn over of receptionist which is never a good sign but also the constant change in when to call for a appointment it’s so hard to get a face to face so if your looking to join this surgery I wouldn’t bother
GP surgery review: yeading-court-surgery
Title: Inconsiderate practice
Rating: 1 out of 5
Visited: May 2023
I telephoned the practice twice in two days after having severe leg pains and joints and not knowing what to do, the receptionist told me on the 1st day that the gp will call me and he didnt. I phoned on the 2nd day and she said gp said to go to a & e. I did not feel helped at all and i do not see the point for having a g p really. I do not even know what to do at all.
GP surgery review: yeading-court-surgery
Title: Poor telephone practice
Rating: 2 out of 5
Visited: May 2023
I called the practice and I waited on hold for 40 minutes and when the receptionist finally answered, they put the phone down on me without taking my call.

I found this experience to be frustrating and unacceptable.
GP surgery review: yeading-court-surgery
Title: Disappointing
Rating: 1 out of 5
Visited: April 2023
I’m literally soo frustrated with this gp surgery it’s not the first time I’ve booked an emergency appointment and waiting to be called the whole day yet no response I called on Friday 28th April telling them I have a painful lump on my scalp and I was told I would receive a call on the day, I didn’t receive anything, I totally understand the dr is busy but if the dr is unable to do his work maybe the reception should be updated and tell them that there is not I b available, I too work in a gp and from my knowledge I think the aim is to avoid patients to go a&e but I don’t see that happening with this surgery. 
So again I’ve called today the 2nd of may after he bank holiday weekend, with a new problem, so now I have 2 issues that needs to be solved, I had to call in sick so absence from my work because the dr in the surgery was unable to do his/ her work. 

I’ve been advised a call again today and sent them pictures of the issue as it was requested and was told call between now and 6 how ridiculous do people not have work or meetings they need to get on with? Or are we suppose to sit the whole 10 hours idol waiting for the call that might not even happen. Very disappointing
GP surgery review: yeading-court-surgery
Title: Poor service and unprofessional
Rating: 1 out of 5
Visited: December 2022
I went today with a very bad pain on my lower back .For 2 days I barely walk and breathe and the receptionist sent me away. Very rude. They don’t care . Absolutely terrible service.Insensitive to your needs .
GP surgery review: yeading-court-surgery
Title: Very bad practice
Rating: 1 out of 5
Visited: August 2022
I am writing today to complain of the poor service I received from my surgery Which is called Yeading Court Surgery. 
I been registered with my self and my 3 boys since 2013 till know. So far as we all know since Covid-19 we don’t have access to see face to face appointment. But to get phone appointments is really busy the surgery phone too off that as luck if the phone been picked up the all appointments gone.
 
So on the   13/06/22 I was call for my lips infection and they booked me with doctor phone call appointment and know one was not called until next 2-3 days and I got text messages which it said to send by link the picture off the lip then I did follow the link and send it still not getting response…

Again I am getting very pains all my body so I was call surgery on 8/08/22 morning and the phone picked up by the lady called jully and I explain my sickness and she was not even try to help me directly she booked me week after Monday, I was so tired by similar receptionists conversation and she don’t even give me chance to speak the I start to telling her why she is rushing and be rude to me then straight forward she call my name and hung up .so my point is I went even there feed back on the website all I saw was so hilarious feedbacks .I don’t understand why the reception rude all same on the phone even they picked up and “ go on I’m lesioning” that’s the first word then it’s full call tomorrow and tomorrow always they are fully booked, firstly ppl who calls in surgery is who need health help not to be disrespected!!! Morally they damage so unprofessional don’t have word to expose my feelings.
And I request phone call back for complain to manager on 8/8/22 she was not called I called back on 10/08/22 request another phone call back unfortunately the manager was extremely very rude and telling me straight forward what  ( ms besha I’m so busy what do you want ) so I’m still shocked the all stuff was similar altitude even they defined each other.
My last point I have been a patient there for a very long time. Yes the staff have changed so has the manager. The staff put up with a lot of bad attitude from alot of patients I have witnessed this myself..
GP surgery review: colville-health-centre
Title: GP Practice with care
Rating: 5 out of 5
Visited: November 2022
My wife and I are both registered with this practice over a decade. We both found that the care and attention we receive from all, Drs and non- medical, at the Practice is excellent. My wife was recently referred to Hammersmith hospital for further examination, and the consultant there after chcking her health record commented "your GP Practice had done a very good job." As such we both feel that we are with safer hands when the care and health treatments are considered and that we are with a practice that we can rely on. Thank you Coleville.
GP surgery review: north-kensington-medical-centre
Title: Wonderful and super helpful reception staff
Rating: 5 out of 5
Visited: February 2022
In a time when, as a result of corona virus, the reception team at the surgery are under incredible pressure and having to shoulder so much more work (with no extra help or staff), this team of workers are giving a thoughtful, understanding and really helpful service.
each time I have called I have received such care, delivered with kindness and good cheer. so much so that I felt compelled to leave this review, as I feel that these staff members are not given the credit they really do fully deserve.
GP surgery review: the-exmoor-surgery
Title: Terrible
Rating: 1 out of 5
Visited: September 2022
Absolute shambles of a surgery, called this morning in mh crisis, near to taking my life and was told I will be called back at 10:40. 

I had explained that I am in crisis and thank the receptionist for their help. 13:00 still no phone call so I called up and was told the Dr called twice but got no answer. 

My phone has not rung from this practice. Having explained that I was in crisis and with a history of self harm and suicide attempts I would have thought that if you get no answer you would send the police or an ambulance to make sure i hadn't done something. 

But no, nothing, only told that the Dr called and was made to feel like it was my fault that a. They called the wrong number or b. They didn't call my number at all. Where is their duty of care, where is their compassion? 

If you value your wellbeing I'd suggest going to a different surgery because this place from my many experiences really and truly doesn't care.
GP surgery review: the-exmoor-surgery
Title: Best diabetics specialist
Rating: 5 out of 5
Visited: May 2022
I'm highly impressed by the dynamics at this surgery. I joined about 2 months ago and have been called in for regular check ups and appointments both w gp and nurses and blood tests about 5 times. My blood tests were a bit out of sync so they called me for a second check up within 2 months, which I've never experienced in the uk - even when I was being treated at the hospital, my appointments would be 6 months apart at the earliest and always with a different doctor, hence no continuance.

My biggest joy + surprise has been meeting their diabetocs specialist, he is so approachable and he listens, which I've never encountered before. He tries to understand how you think, which is such an important part of working with a diabetic patient.

He also did a blood circulation test on my feet which nobody in the past 17 years has ever done for me before.

I'm absolutely delighted and couldn't recommend him and the practice more highly. I would give 20* if i could
GP surgery review: the-foreland-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: February 2022
I am registered for 15 years at this practice. They look after my health very well. Good team of Clinicians and Staff
GP surgery review: the-golborne-medical-centre
Title: 1 in a million GP
Rating: 5 out of 5
Visited: November 2023
My baby was unwell so I submitted an online consultation request and received a phone call not long after - giving me a face to face appointment on the same day! This is very rare these days ; as other GP surgeries usually take days to get back to you and even weeks to give you an appointment. The Doctor gave me and my baby time and checked him out thoroughly despite him crying alot and making it difficult for her. She was kind, attentive and professional. She really cares about her patients and this in turn makes us trust her with our health concerns.
GP surgery review: the-golborne-medical-centre
Title: Great staff
Rating: 5 out of 5
Visited: May 2022
When I called the practice the person I spoke with was extremely kind and caring. It felt that they had time for me. The GP also called me back the same day although she was fully booked, I felt very reassured and listened to at the end of my consultation.
GP surgery review: the-notting-hill-medical-centre
Title: Caring and compassion
Rating: 5 out of 5
Visited: January 2024
I was in a very bad mental state and I contacted my GP  The frontline receptionist that took my details was absolutely lovely and want to stay on the line to talk to me until I calmed down.  Then the gp was very absolutely amazing kind professional compassionate 
Thank you all so much
GP surgery review: the-notting-hill-medical-centre
Title: Lack of compassion and management
Rating: 0 out of 5
Visited: March 2023
If you look at posts from years ago, it wasn’t a good surgery before covid 19- you can imagine how great it is now!  
There are NO appointments anymore, all visits are by lottery, call at 8:30 a hundred times and hope for the best.  
I could go on but there’s no point, it will never improve. It’ll be 2035 and I think they will still be blaming covid. They need a person to come in that has compassion AND can manage. From what I can see for the last 5 years there has been zero compassion and zero management skill.
GP surgery review: the-notting-hill-medical-centre
Title: Rude and unhelpful
Rating: 1 out of 5
Visited: July 2022
I have effectively lost my hearing. I can’t work properly as I can’t hear. The GP would not speak to me as the rude receptionist told me ‘nurses deal with that’. Off to another surgery asap.