janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: edenfield-road-surgery
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: April 2023
The switchboard seems to be only switched on some minutes after 8am. I was phoning repeatedly as fast as I could, but when it did connect, I was 25th in the queue. Have already been there, holding for an hour to get to 1. When they answered, all the appointments had gone. It is unsatisfactory to say the least and has been like this for at least a year. Some times I have given up and just hoped I didn't die. I cannot get my elderly mother, 85, seen to. We don't know if the problem is trivial, serious, or treatable - until we have seen a healthcare professional, preferably a doctor, about it. I am very upset and distressed about this state of affairs and it triggers my anxiety and makes that worse as well. Why do they do not take forward bookings, then you would have some chance of being seen, even if these must be triaged by admin staff. Currently, there seems no chance, seems we must wait until seriously ill then try for A & E.
GP surgery review: edenfield-road-surgery
Title: This surgery needs to improve massively.
Rating: 1 out of 5
Visited: January 2023
It’s now been over 8 weeks that I have been trying to get an appointment with my Dr.. Online appointments opens at 6.30am to see none available, then you go to the surgery early in the morning to queue up and then be told no appointments left or if you ring at 8am exactly lines don’t open until actually later than that, as no matter how many times I try I just get the same voice recording over and over again “Sorry Your Call Cannot Be Completed at Present, try again later”… I have been trying for months now. Once that I finally get through then to find out that my Dr. She’s in holiday which is fair enough but I suffer with severe health issues and I need to see my Dr. I have left them an online message as some people with severe health conditions should have a slightly more priority even tho we all are in the same boat, I’m on 18 tablets everyday and it’s already a task for me to go out. I know the NHS are underfunded but this surgery needs better staff turnaround as some of the staff just don’t care and they just get argumentative with you.
Worse case scenario I will have to change surgery even tho I really don’t want to as my Dr, knows what I am going through and knows my conditions.
GP surgery review: edenfield-road-surgery
Title: Struggle to get an appointment
Rating: 2 out of 5
Visited: December 2022
The reception staff and doctors are lovely, but when you go online or contact the gp at 8am, there is a wait of 25 people, and you can never get an appointment, I've contacted a number of times, and been told there are no appointments. Really unsure how you can get an appointment when needed at this gp, leading to having to use a and e un necessarily.
GP surgery review: edenfield-road-surgery
Title: No appointments
Rating: 1 out of 5
Visited: November 2022
Rang at 8am and continued to ring to get in the queue for 15 minutes without success
Rang again at 8-45 joined the queue as caller number 2 held on for 45 minutes to be then be told there were no available appointments but if I rang 111 very likely that they could get my 15 year old son an appointment !!! Alternatively we could go to A&E which we did and received excellent treatment from the hospital staff 
This surgery is failing to serve the registers patients to the detriment of the users and I would suggest the staff moral
GP surgery review: edenfield-road-surgery
Title: Zero out of Five
Rating: 1 out of 5
Visited: October 2022
I don't know why this surgery has an online booking system or even a telephone, because you can't get any sort of appointment.
Tried this morning 06:30, as soon as the online portal went live and No Appointments Available. Then called at 08:30, once I got through after 59 minutes on hold, then the usual No Appointments Available. The call handlers seem to thrive on the situation. The usual advice: Make contact another day, go to A&E, call the out of hours blah blah just gtf or the nugget today was register at another surgery.
GP surgery review: edenfield-road-surgery
Title: Unable to get an appointment
Rating: 1 out of 5
Visited: September 2022
I have been trying to obtain an appointment with the GP for over a week. I have tried in person and over the telephone. It's appalling that in this day and age I still cannot get an appointment with the GP. It was suggested by the receptionist to attend A & E, however this is a total inappropriate use of this service.
GP surgery review: edenfield-road-surgery
Title: absolute terrible
Rating: 2 out of 5
Visited: September 2022
Trying to get an appointment nearly impossible told to ring at 8 in the morning tried this was greeted with could not connect whwn I did get through all appointments taken
GP surgery review: healey-surgery
Title: Worst practice
Rating: 1 out of 5
Visited: November 2023
As a mum of a child with special needs this is the worst GP you would go to 
No basic understanding for my son’s conditions 
No compassion or sympathy when talking to parent 
Phone is busy so u can’t get hold of them and when I went to see them they Slammed the window on my face while I was explaining my son s illness and got told to go to urgent care centre.
GP surgery review: healey-surgery
Title: Pointless service
Rating: 1 out of 5
Visited: July 2023
Over many years, the service of this GP has declined from bad to extremely terrible. You can now no longer get an appointment here without calling 50 or so times at eight am in the hope you finally get through and are given a same day appointment. You are no longer able to book an appointment in advance. So if you have a job, you will never be able to get an appointment. I effectively now no longer have a GP. This surgery doesn’t deserve funding because I’m unsure what they would do with it since seeing patients doesn’t seem to up there on their list.
GP surgery review: healey-surgery
Title: Disappointing service
Rating: 5 out of 5
Visited: October 2022
To get an appointment is impossible.  The only way to guarantee an appointment is to queue before 8am outside the surgery and when finally seen, the staff are rude and unhelpful. My family have been with this practice for over 30 years and it has declined in the last few years.  We are changing doctors!
GP surgery review: healey-surgery
Title: Grateful thanks
Rating: 5 out of 5
Visited: August 2022
I phoned the surgery this morning for advice and the person who answered the phone was so very helpful and understanding.  She offered a telephone appointment with a GP during the afternoon and I found this to be also extremely helpful and reassuring.
With all the pressure that everyone at the surgery must be facing, my experience is one of enormous gratitude.
GP surgery review: healey-surgery
Title: Can't get a prebookable appointment
Rating: 1 out of 5
Visited: May 2022
Tried to get a prebookable appointment after having tests done and wanted to know where I go from here. Was told they do not do prebookable appointments anymore and have to ring in at 8am to get an appointment. Explained I work full-time and haven't got the time to ring at 8am thats why I was ringing in my lunch to make an appointment in the future. Was told that is the new policy and would have to ring at 8am. How can you expect working people to sit trying to ring a surgery for sometimes up to an hour to try and get through to book an appointment? It used to be if you needed an appointment that day you did this, I seriously don't understand this system at all?! Will be looking to change surgery's now as this is the last straw with this practice. Over the last 6 or 7 years, have had lots of issues with the practice, it seems to have gone really down hill.
GP surgery review: healey-surgery
Title: Terrible Practice and Completely unhelpful
Rating: 1 out of 5
Visited: February 2022
I called the practice today at 1pm to arrange a telephone consultation with a doctor. I was told they are no longer booking appointments in advance and the only way to get an appointment is to call at 8am. I explained to the receptionist that I am a shift worker and would be unable to call at 8am. The receptionist very abruptly then said well your only option is 111 or hospital. This practice has been terribly managed for the past 6/7 years and is somehow unbelievably getting worse. After 24 years at Healey surgery I am now changing practice and warn others to do the same.
GP surgery review: healey-surgery
Title: Terrible Practice -STILL  no face to face appointments
Rating: 1 out of 5
Visited: February 2022
Phoned for appointment 8am - issued with  telephone appointment although requested face to face appointment due to possibility of shingles and need someone to check the rash/blisters we explained it was very likely Shingles as had it 3 years previous
Doctor phoned asked us to send pictures of rash! asked doctor for face to face appointment to examine rash but said she wold look at pictures and ring us back.  
  2 days later still had no call back from from either the doctor or practice
GP surgery review: mark-street-surgery
Title: Receptionist & locam doctor giving wrong
Rating: 2 out of 5
Visited: August 2023
Had an appointment with locam doctor who said i needed a knee xray, he said as he was a locam he couldnt arrange this and said i would have to ring surgery the following day to ask a regular doctor to request the xray, and once this was done i could collect a "yellow sticker" to take to the Infirmary to get my xray done, after waiting in a queue on the phone line for 1.5 hrs i was then told by a receptionist that i had been misinformed & that my xray request had been authorised & i could collect my yellow sticker ready for my xray & i neednt of phoned,  i asked if i could attend the Infirmary without my yellow sticker & just give my details as it would mean me making another journey to the surgery but i was told no i had to collect my sticker, so after rushing to the surgery after work i was then greeted by the receptionist who couldn't find my yellow sticker & said i didnt need one & i could just give my details at the infirmary, i asked why 2 members of staff at the surgery had said i needed a sticker - the locam & the telephone receptionist - and she could not explain why. I wasted 2 hrs of my day on the phone & driving due to being given wrong information. To make matters worse my appointment was for pain relief, i explained what tablets i had been taking that were having no effect on my extreme pain only to be prescribed a different weaker strength tablet which ste a lotsl waste if time & at a cost of nearly £10 i cannot afford, may as well throw my money away!!!!!
GP surgery review: mark-street-surgery
Title: 10 out of 10
Rating: 5 out of 5
Visited: July 2023
I was seen straight away by the ablest doctor I have been to in my life. Took my concerns down and quickly arranged a blood test within minutes .gave me good information about my possible condition. Outstanding.
GP surgery review: mark-street-surgery
Title: Fantastic caring service
Rating: 5 out of 5
Visited: July 2023
Always kind caring and understanding . Very very helpful with things well explained. Never too long to wait when arriving at the surgery the whole experience is a credit to the doctors and staff at mark street and the NHS in general. Long may it continue .
GP surgery review: mark-street-surgery
Title: Great experiance
Rating: 5 out of 5
Visited: June 2023
Went to see the GP late in may and the service they provided was second to none i was booked in to all my treatments within a day and then followed up with results very quickly. Highly recommend this practice to any newcomers i have been with them all my life and would not go anywhere else well done mark street
GP surgery review: mark-street-surgery
Title: Appalling patient care from receptionists
Rating: 1 out of 5
Visited: February 2023
Back in November I had similar problems to what I’m facing now, where you just cannot seem to get past the receptionist at all, my child is 1 year old and I was refused an appointment in November for 3 days, I eventually got an appointment and the doctor was shocked when he saw the condition of my sons eyes. My son is 1 year old and has had this “cold” since October, he has had one course of antibiotics which were prescribed by out of hours as I couldn’t get in at the surgery, surprise surprise. Again I am facing the same issues, I set off to work at 7:30am and the surgery doesn’t open until 8am by which point I am 30 mins away. I asked for an afternoon appointment so my child can be seen as this is in infection as appose to viral (the same as when he was prescribed antibiotics) I was told I cannot have afternoon as they are not released until the afternoon or when the morning slots have filled. Having worked in a GP surgery before I know by about 9:30am latest all morning appointments will fill given the high volume of calls with patients requesting appointment and so I’m pretty sure leaving a gap in a clinic at 8:10am wouldn’t be a problem to fill. So now I will call at 1pm knowing full well by the time I call there will be nothing left as the morning appointments will have filled and the afternoon already released. Given the fact he is 1 year old, I have a 2 year old as well, sitting in urgent care because the GP surgery reception don’t seem to “care” working in a healthcare environment is not practical. I would not recommend this surgery to anyone and in fact I am in the process of finding an alternative. It’s a shame as when you actually get to see a doctor or speak to a doctor the doctors are actually lovely and very helpful and understanding
GP surgery review: mark-street-surgery
Title: Not bad
Rating: 3 out of 5
Visited: January 2023
My experience this time was good liked the newish doctor and med student.
Medication review (don't think I've had one before) only been at that practice for 40 years !!!
GP surgery review: mark-street-surgery
Title: Very satisfied
Rating: 5 out of 5
Visited: November 2022
To day we visited the surgery for my husband Lawrence. We saw a young girl Mumtaz Khatun she was very professional in handling the issue of my husbands blood result. She put us both at ease with her Calm Manner. Then the doctor spoke to us after.
Thank you to both of them.
GP surgery review: mark-street-surgery
Title: Time saver
Rating: 5 out of 5
Visited: October 2022
I am so impressed at how much time I save by using patches for booking appointments etc. No more waiting on hold and using up a slot for someone who might be in more need than me. 
Very easy to use and prompt replies to my questions/requests.
GP surgery review: mark-street-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Went for flu jab today and as I am vegan I was able to request the vaccine which does not contain egg. It was no problem at all for them to accommodate my request. The practitioner who administered the vaccine (including the Covid booster) was extremely pleasant. Highly recommend.
GP surgery review: mark-street-surgery
Title: Caring and considerate
Rating: 5 out of 5
Visited: September 2022
I have been registered at Mark Street surgery for the past 28 years and feel the service provided to me when needed is excellent. The GPs have the time to listen and explain things to you in simple terms. I have never felt rushed at the surgery when seeing a GP or a nurse. The only reservations I have are over the past 2 years some of the  reception staff have gone worse, I feel they have no companion or empathy, they don't listen to you. I am the most calm person I know but feel that calmness disappear when I speak to some of the reception staff. I understand they are busy but they need to understand people contact the GP surgery for a reason and should listen and take on board what the customer is saying. Maybe those in question need to complete further training in customer services. I myself deal with customers on a daily basis and treat them the way I like to be treated. The reception is the first point of call and if patients are not treated in the right manner from the start unfortunately it will have a negative effect on the GP surgery.
GP surgery review: the-dawes-family-practice
Title: Top Class every Doctor
Rating: 5 out of 5
Visited: January 2024
Never been let down by anybody. First rate, polite, helpful.  If you had a problem with professionals like these you have a problem with yourself
GP surgery review: the-dawes-family-practice
Title: Waste of time
Rating: 1 out of 5
Visited: January 2024
I have visited the practice on 3rd Jan with my daughter and seen a Locum GP. I’ve explained that my daughter was suffering with chronic illness and recently it had been deteriorated. Rather than doing any physical examination, no tests he have list 100s food to avoid. Hence, my daughter condition didn’t improve and we had to make another appointment. This time another GP has taken right actions for a diagnosis. The second visit would’ve been save if the first GP had done his job properly.
GP surgery review: the-dawes-family-practice
Title: Shocking phone system
Rating: 1 out of 5
Visited: April 2023
I am absolutely furious!
I rang up on Friday 31st April to make an appointment as always I ensure I ring at 8am on the dot.
I went from an engaged tone, to welcome to the dawes family practice please choose from the following options, select 1 engaged rings off I do this several times when at 8.17am the phone finally starts ringing. Relieved that I am finally going to get through only to hear all our agents are busy at the moment please ring back later. 
Are you actually serious ?! When I did eventually get to speak to someone at 8.37am I was told that the doctor I had asked to see had no appointments left and to ring back on Monday.
Well I am here on Monday 3rd April 2023 again made sure I was ready 8am on the dot and all of the above has occurred. I am still currently waiting in a queue at 8.29am baring in mind that at 8.02am I was told that I was number 5 in the queue . Now I will be lucky to even get an appointment at all. 
It is absolutely disgraceful! Especially when you are so poorly!!!!
GP surgery review: the-dawes-family-practice
Title: Extremely Disappointing
Rating: 3 out of 5
Visited: August 2022
Following over 4 decades of my family being patients with the Dawes partners and then evolving with the existing partners we were forced to leave. This was no reflection on GP’s at the Practice who had provided excellent care but due to misinformation provided by the management. After following the complaints procedure we were left with no alternative but to leave. Despite receiving an apology for their mistake, which was in relation to ‘catchment patient boundaries’ they were unwilling to rescind and this caused my family extreme stress and upset. The Practice manager needs to address her working practices and provide clear and comprehensive training for her staff.
GP surgery review: yorkshire-st-surgery
Title: Apalling telephone response.
Rating: 2 out of 5
Visited: July 2023
Rang this morning at 8.56am and was kept on hold for 12 minutes as number 1 in the call queue. Please explain how the phone call isn't even acknowledged.
GP surgery review: yorkshire-st-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: May 2023
2 years ago
I would just like to thank the lovely receptionist who I spoke to this morning. About my poorly mother. She was very helpfull for me. And she managed to get me some medication. For dinner time. I was very greatful for this. Many thanks once again...
GP surgery review: yorkshire-st-surgery
Title: Negligent
Rating: 1 out of 5
Visited: January 2023
Ive been trying to get a doctor to sign a prescription for over a month, i’ve been on this medication for over 3 years and every month when I order it they have no idea what it’s for, I ask every time surely it should state on my medical records. Then to be told we will put it on repeat for you and the next month it’s the same issue. When I told the receptionist if I don’t have my medication I end up in the hospital, the receptionist didn’t seem interested at all and kept trying to palm me off. I’ve been with this surgery since I was born and it seems to be going downhill fast.
GP surgery review: yorkshire-st-surgery
Title: Great service
Rating: 5 out of 5
Visited: December 2022
I called the surgery for advice this morning, and the person who answered the phone was extremely helpful and understanding. She also offered a phone consultation with a GP in the afternoon, which I found extremely helpful and reassuring. With all of the stress that everyone at the surgery must be under, my experience has been one of immense gratitude.
GP surgery review: yorkshire-st-surgery
Title: Excellent
Rating: 5 out of 5
Visited: December 2022
I’m writing here from the perspective of a person that in work has to deal with most surgeries in the are. I find Yorkshire Street Surgery to be one of the best. Yea there are things that I would ideally change but they are issues common to all practices and because of the pressures they are under. When the issue have needed to be dealt with fast they have been and reasonably timed appointments have been available for things that can wait a bit. Follow up tests and results have been completed without delay. Thank you for your work as this can’t be easy.
GP surgery review: yorkshire-st-surgery
Title: Reception Service Needs Improving
Rating: 2 out of 5
Visited: October 2022
Rang the surgery 8 times yesterday late afternoon to chase up a missed call I received from them. On my 2nd to last call I was second in the queue. I waited 17 minutes 20 secs whilst I moved to 1st person in the queue only for the call to be ended. I was cut off. Service has deteriorated considerably. It was getting onto 5pm at that point and made me wonder if staff are reluctant to answer around that time as it's towards the end of the day.
GP surgery review: yorkshire-st-surgery
Title: Didn't even know I was there
Rating: 1 out of 5
Visited: October 2022
Attended confirmed appointment. Directed by receptionist to seating area - waited half an hour and then asked when I'd be seen. Was told they didn't know I was there and was accused of not coming in via the from entrance - bizarre. Was told I'd have to wait if I wanted to be seen. Maybe this is how the NHS manages waiting lists these days - pretending patients aren't there.
GP surgery review: yorkshire-st-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
The appointment was on time, no wait time, carried out very efficiently and very well organised with no after effects.
GP surgery review: yorkshire-st-surgery
Title: Fantastic Surgery
Rating: 5 out of 5
Visited: August 2022
I changed to this practice over 3 years ago. Since changing this practice I have found the doctors and nurses to be caring, considerate and focused. They listen to your concerns and respond very quickly especially when referrals need to be made for hospital treatment. They are great at following up with any health checks with a phone call or text. The administration staff are excellent also. They listen to you carefully with compassion and try to arrange appointments where they are able.  I am very happy with the service and do strongly recommend this practice to friends and family. My experience here compared to other surgeries has been stress and hassle free so well done and thanks to everyone who is part of the practice.
GP surgery review: yorkshire-st-surgery
Title: shocking service reception team a waste of space
Rating: 1 out of 5
Visited: July 2022
i was told i would have to wait a week for a tele appointment,shocking reception team no empathy,will be changing my surgery
GP surgery review: pikes-lane-1
Title: Faultless service
Rating: 5 out of 5
Visited: December 2023
The practice  is very professional and efficient. The practice manager in particular is phenomenal at what they do