janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: downing-street-group-practice
Title: Helpful and Responsive Practice
Rating: 5 out of 5
Visited: December 2022
In the past month I have needed to contact a doctor on two occasions.  The on-line consultation was responded to in an hour and I saw a very efficient and helpful GP in person that same morning.  On the second occasion I was able to make an appointment to speak to my own GP within a week, followed up by a face-to-face appointment within a week, again. The receptionists on  both occasions answered my telephone calls promptly and efficiently.  This practice is impressive, especially given the present pressures on the NHS and GPs.
GP surgery review: farnham-dene-medical-practice
Title: Responsive and Flexible
Rating: 5 out of 5
Visited: October 2022
Many years ago I left a not too happy review on here. Today, I'm delighted to give the team a five start rating. I love all the new methods of access whilst still offering a phone service that is answered promptly. Today, the eConsultation was full early. But you guys took a call from me anyway at 9am and at 11:30am I was seen by a doctor. The receptionists took my call seriously, the doctor reviewed my request with understanding and I was in the surgery two and a half hours later. Within another two hours my symptoms were under control with the medicines I need much to my releif. Thanks guys and keep up the great work!
GP surgery review: farnham-park-health-group
Title: Total disdain shown to my condition and my simple request
Rating: 1 out of 5
Visited: December 2023
My recent fast track cancer referral has resulted in the consultant increasing the dosage of my medication.  However despite the urgency, and despite my history of self managing the dosage of this medication for the last 20 years, the practice stonewalls and refuses to authorise the prescription until it receives the letter.  Since I cannot control that, I asked for an appoinment.  I got "There are no appointments before Xmas" ie before about 3 weeks.  On phoning the hospital, they agree that this Should be a simple matter.  The practice tells me that one of the partners refuses.
GP surgery review: farnham-park-health-group
Title: Terrible Booking Service
Rating: 1 out of 5
Visited: November 2023
The booking system is unbelievable. I have had to chase up while trying to book an appointment on five separate occasions and am currently two weeks in on waiting to hear back for an appointment they requested I make. I have ongoing health problems which are being dragged out as it takes weeks for them to reply to an appointment request and then you have to wait a month to actually have the appointment. Planning on investigating new doctors as I am in constant pain and am still waiting for a diagnosis after over a year of this terrible Service.
GP surgery review: farnham-park-health-group
Title: Good practice but difficult to access
Rating: 3 out of 5
Visited: October 2023
Poor access to services. Medical services are good but access via online services is very poor, eg Patches is down, again and appointments cannot be booked. The only thing that works is hanging on the phone at 11.00. I seriously wonder how many less persistant people die quietly each year after giving up trying to access their GP. 
Please will somebody contact me to tell me if I am doing something wrong and how as a patient I should access important but non urgent services. I am aware of currerent pressures but if you are telling patients that they have access services through an onlne service, it needs to be usable.
Thank you.
GP surgery review: farnham-park-health-group
Title: A Caring Practice
Rating: 5 out of 5
Visited: June 2023
The practice team take every effort to provide a superb service to the community. Although they cannot be everything to everyone, they do their very best. The GP’s aspire to provide a family doctor service, getting to know their patients and providing care to a very high standard. They know they need to change to improve, but they are working hard to achieve their goals for the benefit of their patients. Thank you.
GP surgery review: farnham-park-health-group
Title: Does not help much
Rating: 1 out of 5
Visited: May 2023
I have been with this GP for nearly 18 years, the service is not getting better but worse. Difficult to see doctor, took me 2 weeks still could not get appointment, the Patch is just rubbish and don’t get response. The reception does not help much. This GP does not give travel vaccines which are free from NHS, but instead asked us to pay on the travel clinic. Most GPs do travel vaccine which are free from NHS. There are 4 travel vaccines which are free and NHS suggested to get them from Gp, but unfortunately this GP does not do it and asked us to pay at travel clinic instead.
GP surgery review: farnham-park-health-group
Title: The service getting worse
Rating: 1 out of 5
Visited: May 2023
Very difficult to make appointment. They have new system called Patch, does not help, worse than ask my GP system. Seems they don’t care, didn’t do much to help.
GP surgery review: farnham-park-health-group
Title: No longer able to get an appointment
Rating: 2 out of 5
Visited: March 2023
They had a system call AskmyGP where you could leave a message about your problem, and they would triage it and contact you to give you an appointment.  Often it was not functioning (!) but at least it worked sometimes.  Then just recently they had a system where when you were waiting for them to answer the phone, you could get them to call you when you reached the head of the queue.  No Longer!  Now they have scrapped all that, apparently because they are going to implement another system.  So we are left with just hanging on the phone.  If you get through, they tell you that there are no appointments left this morning (or this afternoon) and you should call back.  So they expect you to phone twice a day and hang on the phone for as long as it takes.  The earliest ‘routine appointment’ is four weeks hence.
GP surgery review: farnham-park-health-group
Title: Booking system change - re previous review
Rating: 3 out of 5
Visited: March 2023
I wish to temper a little my review yesterday, where I complained about the difficulty getting an appointment.  Today, I phoned at 8 and Was phoned back quickly, and given an appointment with my doctor on the phone.  My previous queries regarding their system still remain, but today they were very responsive and helpful.
GP surgery review: farnham-park-health-group
Title: Avoid!
Rating: 1 out of 5
Visited: January 2023
I joined the practise 2 months ago and have had several interaction - all pretty terrible!
The reception team are, on the whole, lovely. A rare thing in gp surgeries! They are helpful and supportive.
One gp is brilliant, if only their colleagues were of similar standard!
I was given a different patients blood test forms as well as my sons, breaching GDPR. 
I was then made to drive my sick child back to the surgery to return the forms and correct their error.
You cannot call for an appointment, you use an online service which is often closed by 09:30 so you can’t get a call back or a message to your gp if something happens after that time.
A gp didn’t read my request following a car accident and closed it down incorrectly, further delaying treatment. 25mins on hold trying to get someone to answer the phone so I could try to sort it out (approx. 15:00)
I was the next day called by someone to book in to what I now know to be the muscularskeletal team. Unfortunately this was being mid-pronounced and when I asked what that was, they didn’t know but had booked lots of people in that day! Without any contact from a gp, the context was lost. Either the admin needed better education, or there was a step in the process missing.
I tried to book my sons immunisations and flu jab. They wouldn’t let me book it together (unlike previous experiences), I had to have 2 appointments. When I got there, the nurse was baffled and administered all in one go.
I didn’t actually register with this practise. I registered with the sister surgery and got allocated to this one. So much for patient choice!
I will be leaving.
GP surgery review: farnham-park-health-group
Title: Thank you
Rating: 5 out of 5
Visited: January 2023
I just wanted to say thank you. 

We have had need of the practice three times in as many months and each time have recieved exemplary service.

Thank you all again for everything you have done and try to do day in day out.

Regards

Mark Stevens
GP surgery review: holly-tree-surgery
Title: Poor Service
Rating: 1 out of 5
Visited: September 2023
GP practice unfortunately not very helpful. Called up yesterday morning and said it was emergency I could not see a Dr for 2 weeks, Nurse was meant to call me, she could not even call me back that day got a text saying would call me 4 days later on Friday at 3pm due to short staff. Then called 111 absolutely amazing - very professional spoke to 3 operators all within 45 mins ultimately scaling up to a Dr. Help of conversations and photos, diagnosis made of a recurring illness that causes severe pain. 30 mins later medication at pharmacy, my wife picked up. First sleep in 4 days and on the mend this morning. 

Sadly not the first time my family has had very poor patient service from here - the last time could have been fatal if not for the fabulous care of Firmly children's A & E.
GP surgery review: holly-tree-surgery
Title: wonderful practice
Rating: 5 out of 5
Visited: June 2023
I have very recently joined this practice. And I cannot speak more highly of the service I have received from all the staff. It is a warm and welcoming place and extremely efficient. Unfortunately since I joined I have been embarrassed to have  a whole string of medical problems. I have been so impressed with the service and care I have received. I have no regrets about changing to this practice, my only regret, that I didn't do it earlier. They certainly deserve their 5 stars and no I am not related to anyone!
GP surgery review: holly-tree-surgery
Title: Very helpful nurse practitioner
Rating: 3 out of 5
Visited: June 2023
It’s rare to be able to see anyone face to face in the surgery these days, so I was very grateful to the kind nurse practitioner who helped me.
GP surgery review: holly-tree-surgery
Title: Excellent service and communication
Rating: 5 out of 5
Visited: March 2023
I managed to see a person same day and was left feeling very reassured and steps in place to continue treatment. I even had a follow up call the next day with more information. I did not feel rushed in the appointment. I cannot fault the service I recently received and would highly recommend this practice. I feel very lucky.
GP surgery review: holly-tree-surgery
Title: Fabulous staff and service
Rating: 5 out of 5
Visited: November 2022
I have always considered myself to be very lucky to be a patient at this surgery. This was once again proven today where the care I have received was as usual first class. I had the need to phone this morning as I was anxious about a couple of areas of my skin and felt someone should really take a look. From my initial call I was immediately phoned back by the Advanced Nurse Practitioner and without any hesitation I was invited to a face to face appointment at 10-30am. After a thorough and helpful check my mind was immediately put at rest but more than that a full explanation of everything was provided in a kind but professional way. Fantastic first class service today as ever!!
GP surgery review: holly-tree-surgery
Title: Fantastic Nurse Practitioner
Rating: 5 out of 5
Visited: August 2022
I have had the pleasure to have an appointment with their new advanced nurse practitioner. What a brilliant service I received. I called on the day was offered face to face appointment (rare these days) on the same day and met a wonderful nurse. She was kind, caring, and direct which was a breath of fresh air. She was able to prescribe medication also. 
Highly trained, lovely new nurse practitioner. I hope I will get to see her again Thank you Holly Tree, best thing you have done to get a senior practitioner on board.
GP surgery review: holly-tree-surgery
Title: Always keen to help
Rating: 5 out of 5
Visited: January 2022
In many years' associated as a patient with the practice, never have I had reason to do other than thank individuals for their ready help; lately visits have been solely about collecting prescriptions, and I've been amazed at the dispensary staff's consistently calm and efficient service under what'll be especially great pressure.   Thank you all! - Robin Radley
GP surgery review: crondall-new-surgery
Title: Very efficient and friendly
Rating: 5 out of 5
Visited: May 2023
First consultation at the practice for some years. Very nice GP who listened and gave good advice. Able to collect prescription on the day from the pharmacist which was excellent. Very pleased with care given.
GP surgery review: crondall-new-surgery
Title: Excellent care every time
Rating: 5 out of 5
Visited: February 2022
I have a long term condition, so need to access the team at the surgery quite often. I have always found everyone I have dealt with to be kind, professional, compassionate and empathetic. I have always been able to get an appointment when I have needed one.

I feel very lucky to be in such safe and caring hands. Thank you so much to all the team.
GP surgery review: fleet-medical-centre
Title: Appalling non existent service
Rating: 1 out of 5
Visited: December 2023
I have recently moved from another (much bigger) town - and had a relatively easy experience when accessing healthcare/booking GP appointments (not that I use them often at all). I reluctantly joined hart health because it was closer to my home. What I’ve found is the following - you cannot get hold of anyone unless you call at exactly 8am or 2pm, reception staff are abrasive and behave as though they have themselves been to university to study medicine. I mean why have doctors when a receptionist can diagnose you over the phone in 2 minutes. If the reception then decides you are allowed to see a doctor, they then say this (without fail) ‘I’ve got nothing for 3 weeks.’ 
Urgent appointments don’t exist. Routine appointments are booked for 4 weeks time. A very depressing and non functioning gp practice.
GP surgery review: fleet-medical-centre
Title: A very good medical practice
Rating: 4 out of 5
Visited: December 2023
As a chronic (ie since childhood, now in my 60s) asthmatic, albeit well controlled, if I have a bout of flu, a heavy cold, or more recently Covid, after the main symptoms have gone I am left with a lingering breathlessness, and am unable to speak full sentences as the day progresses.  This always requires medication.

I find Hart Healthcare Practice to always be as responsive as I could wish for it to be on these occasions, always calling me on the day if I submit an online report and, if that call then necessitates an appointment, usually giving me one on the day ot the day following.

I find the reception staff to be helpful and the medical staff to be professional and caring. OK, sometimes I may not see my 'nominated' doctor, but I always see someone who is perfectly able to deal with my issue.

We all know that the National Heath Service is under some financial and resource constraints but, within that landscape, I feel that the practice provide a first class service.

We have a long term 'house guest' recently moved in, the partner of one of my sons, and I have had no hesitation in recommending she join the practice.

And, as a final observation, when the reception sraff are sometimes a little 'frosty', it's usually in response to the way they are initially approached. Courtesy can take you a long way.  And, yes, you may sometimes have to make sure that you call early on the day. But it's a busy practice.
GP surgery review: fleet-medical-centre
Title: Negotiating a care pathway
Rating: 3 out of 5
Visited: November 2023
After speaking with the surgery for four consecutive days, I am managing to seek appropriate treatment via this practice, but mainly falling on out of hours, and this process has not been easy and quite stressful. 

The big issue is not being able to see anyone. Although the triage system takes initial note of the issue, these are not always accurately captured and end up with a mix up of what you need - especially for an on-going issue. Being full by just after 2pm when the surgery re-opens is not sufficiently meeting the needs or demands. If you have a straightforward issue requiring a prescription then the system is fine. 

The surgery staff are very helpful and do their best to support, but you do need to constantly push and ask to get beyond another alternative such as speaking to a pharmacist (which was not an option for my  treatment having already called our local pharmacy ahead ). 

There is no continuity of care meaning serious issues may get missed and some of the multiple calls with health care workers could have been avoided if I had seen someone in the first place for an on-going issue.
GP surgery review: fleet-medical-centre
Title: Frimley Health Review still thinks my GP is the retired one
Rating: 5 out of 5
Visited: July 2023
Frimley Health Review still shows my previous GP, even though he retired some months ago, before the merger of Branksomewood Centre for Health and Fleet Medical Centre. Otherwise, the new Hart Health Partnership practice is great!
GP surgery review: fleet-medical-centre
Title: Hit and miss
Rating: 4 out of 5
Visited: April 2023
1 year ago I had appointment for a lesion on my face and the person I saw was not a doctor. They did not use a dermatoscope but just looked at it with a naked eye and said it was nothing. 1-year later it had grown cosiderably so I called and got appointment in a weeks time. Within two weeks I received a call to go to Heatherwood Hospital Ascot to see a specialist. On this appointment it was looked at properly and was taken off at same time, I cannot now therefore fault this joint practice. Ps Apart from this one appointment at the former Fleet Medical Centre a year ago, I have always been happy with them giving my good care.
GP surgery review: fleet-medical-centre
Title: Very efficient.
Rating: 4 out of 5
Visited: March 2023
I telephoned the practice at 8 a.m. for advice. Received a call back very promptly,  and all sorted out by 8.40. Very pleasant clinician. Wonderful service. Well done Fleet Medical Centre
GP surgery review: fleet-medical-centre
Title: No longer care
Rating: 2 out of 5
Visited: January 2023
Online consult requesting a specific test for recurring problem. The reply was see a pharmacist spoke to three all said I needed GP consult a week later the specific test was undertaken antibiotics were prescribed.
You cannot see a GP you get either senior nurse paramedic or junior doctor answers all queries. That is after you have to discuss your medical history with a receptionist to see if you can get appointment usually a telephone one.
The changes made at the practice have turned them into one that just don’t care & will miss anything serious .
GP surgery review: fleet-medical-centre
Title: Impossible to get appointment
Rating: 2 out of 5
Visited: December 2022
I’m sure that the doctors are all good, but boy is it impossible to get an appointment here. What’s the point in building all the new houses in fleet if it can’t cope with medical needs. My partner has had a bad stomach for a long time I finally persuaded him to let me do an e-consult which I did, but after a week heard nothing. He called finally to arrange an appointment only to be told there was no one available and that they’ll try and get round to looking at the form. I sincerely hope he doesn’t have a serious ailment because if so I will hold the surgery responsible for delaying the opportunity to help him. Might as well just do away with the practice altogether and allow us all to live by the will of the gods.

To the government - stop building new homes in areas without having appropriate infrastructure and facilities for the people who live here already.
GP surgery review: fleet-medical-centre
Title: Terrible
Rating: 1 out of 5
Visited: December 2022
I have been trying to get an emergency appointment for my mother who is 61 and had serious asmath. I called at 8.20 this morning to a recored message to say they are not taking any more patients today.
This is discussing. I've tried calling 111 but 4 hours later no answer. Uou can understand why a and e is overwhelmed when surgery's won't help
GP surgery review: fleet-medical-centre
Title: impossible to see a gp
Rating: 2 out of 5
Visited: November 2022
told by a nurse I need to book in to see a GP. Then told by reception I had to phone Monday morning to book. I was one of 40 callers and could not hold as I had to return to work. Tried again later, same problem. Finally got through and told there are no appointments and to complete an online form as this was the quickest route to contact a GP. GP texts to say book an appointment. Unfortunately, this has been my experience every time I have needed a consult. I am unsure how elderly patients manage this system. Also, there is one receptionist who needs to be trained how to talk to people in distress or feeling over sensitive/unwell. I find her very officious and rude. The others are lovely and remain calm and empathetic
GP surgery review: richmond-surgery
Title: Not recommended
Rating: 1 out of 5
Visited: January 2024
The only way you can get an appointment on the day is by ringing at 8am, this is very busy.  You can not walk in, the reception doesn't open until 10am, you can not book online either.  In 2024 there should be more options for emergency appointments but not at Richmond. When you do get through the staff will try and steer you away from the doctors and suggest you use the online triage system.  This opens at 9am, but by 9:35am today it has reached full capacity.  Other surgeries give you a start and finish time, Richmond vaguely uses the term full capacity. The system at Richmond is designed to not offer appointments and continually try and deter you from treatment. I get the impression that all who work here have a real distain for patients and the least they see them the better.  That is my experience anyway.
GP surgery review: richmond-surgery
Title: Fantastic experience
Rating: 5 out of 5
Visited: December 2023
I wanted to convey my most sincere thanks for the world class service I received recently. Having made an initial call at 3:58pm to seek help, I was called back less than an hour later at 4:51pm. I was able to visit the surgery immediately afterwards to provide a required sample, and collect a prescription. The whole process took less than 90 mins, from me making the initial call, to sample in and prescription in-hand. 

The issue I was suffering with had me feeling uncomfortable and panicky for the upcoming very busy Christmas period, as it can deteriorate very quickly. I cannot tell you how much relief my experience with the surgery provided (both physically and mentally). I can honestly say they saved Christmas!
GP surgery review: richmond-surgery
Title: Very good service from Admin Team
Rating: 5 out of 5
Visited: October 2023
We are moving to the area from East Midlands as my husband is unwell, and we want to be closer to family. My daughter uses this practice, and as we both need medication, I have tried to sort everything out before we move. I have been amazed at the excellent level of service I have received so far, with registering and getting online access. The email replies have been speedy and extremely helpful and nothing seems too much trouble. This bodes very well for the future. We do not get this excellent level of service where we currently live so thank you Admin Team for making my life a little easier!
GP surgery review: richmond-surgery
Title: COVID Jab
Rating: 5 out of 5
Visited: September 2023
I had my COVID booster jab on 15/09/23.

The two ladies carrying out the jabs were wonderful. I didn’t feel a thing when I was given my jab.

What an excellent service.