janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: todmorden-group-practice
Title: The worst Practice
Rating: 1 out of 5
Visited: February 2022
I have a long term chronic illness that I have had since I was a child. Have lived in various places and moved back to Todmorden over 3 years ago now and I can say with confidence that this is the worst General Practice I have ever been to. 
The booking system is an absolute shambles, the fact that you have to ring on the day to get an appointment for that day instead of being able to book in advance is not helpful for people who work in the hours that the practice is open. No one can just take half a day off just in case they get a doctors appointment on that day. You also ring from bang on 8to be told that there’s no one available to take your call and eventually get put on hold to then be eventually be told that all appointments have gone for the day?! The staff are rude and on the defensive immediately. When you do eventually get an appointment most of the doctors (there’s only one ( and I have seen all of them multiple times) who is good, enthusiastic and empathetic) really do not seem that bothered about you or your ailment. 
I genuinely think that there is a correlation between my chronic illness becoming more acute and myself being unable to receive the care that I need. Metal health wise too, it’s demoralising trying to sort your health out when the simplest of things, like getting an appointment and then being spoken to like a human is seemingly impossible. 
There are so many 1 star reviews and so many people complain about this place and nothing changes. What needs to happen for it to get better????
I cannot afford private health care and I like living in Todmorden but will I have to move because my health is deteriorating due to this General Practice?
GP surgery review: ling-house-medical-centre
Title: Not good enough
Rating: 1 out of 5
Visited: June 2023
I'm suffering with back pain and phoned this morning to try and get an appointment.  I was number 49 in the queue, so I pressed the number for a call back.  When the call came through my phone only rang twice, so by the time I took it out of my pocket to answer, the caller had ended.  Had to go through the process again (42 in the queue this time, another callback requested).  Caller said there were no appointments today and I couldn't make one for next week during this call because I have to phone back on the day.  What a waste of time.
GP surgery review: ling-house-medical-centre
Title: Outstanding care
Rating: 4 out of 5
Visited: June 2023
The care I was given by the nurse practitioner was outstanding. She was extremely kind and caring and listened to me. She made me feel valued and very comfortable when talking to her. She kept in contact with me and never made me feel uncomfortable or that I was wasting anybody’s time. 
I am very grateful to her and the team for the help and support I was given.
GP surgery review: ling-house-medical-centre
Title: Travel Vaccinations
Rating: 3 out of 5
Visited: May 2023
We required 3 travel vaccinations for forthcoming holidays. Whilst many might argue if you can afford to go on holiday you can afford to pay for travel vaccinations and to a large degree I agree.  
However the nhs website clearly states that the 3 needed are free on the nhs as the uk doesn't want these diseases bringing to the country. 
Ling House refused to give us these despite the nhs said gp surgeries were "required " to offer these free. 
The nhs further state "yes, all gp surgeries must offer a travel service". 
Why then have you refused?
We today visited a chemist and paid for the vaccinations.  Before the chemist gave us them the chemist said "you do know that these are free from your gp" but we told them you had refused. 
Why do you refuse when nhs says you are required to do so.
 Is your refusal illegal?
I look forward to your reply
GP surgery review: ling-house-medical-centre
Title: The information given is just not correct.
Rating: 1 out of 5
Visited: April 2023
Firstly I've been told by the practice receptionist that a call back feature exists via the phone lines. This is also stated  in a reply to another review. This is categorically not the case. Secondly the phone message encourages patients to contact the surgery via patchs. Note that patchs should be capitalised but the review website will not allow that. The problem is and I quote "Ling House Medical Centre is currently unavailable for health problems on patchs ."
Again the issue with patchs. Why aren't management checking on a daily basis that the information they are giving out is correct?
It's to be hoped that once you get to speak, or see, a medical professional that they aren't so remiss.
GP surgery review: ling-house-medical-centre
Title: Better than usual.
Rating: 1 out of 5
Visited: April 2023
I managed to get an appointment, hurrah!
A previous reply by Linghouse states that the system allows you to request a call back. It doesn't, it didn't and I checked at the surgery it wasn't, and whenever I've telephoned it never has. My visit with the doctor was absolutely fine. However a few things need noting ; the surgery no longer offers econsult yet posters remained. I was particularly vexed at the treatment a couple and their very clearly intellectually challenged son received. They were running a few minutes late and explained that the doctor expected that might be the case. The receptionist was frosty and told them that the doctor would not see them. They explained, again, and asked that the receptionist ask the doctor the question. The receptionist was, again frosty, explaining that there son was not a child but an adult! I have never heard such nonsense 18 and above he may have been but make no mistake this person was a vulnerable adult. I note the zero tolerance letter and agree with it but note that it should apply to the treatment of patients and their family too. What a pity I'd have given a three star review if this hadn't occurred.
I also complied with Linghouses online covid requests in the form of a mask. If the surgery do not enforce this amongst staff, and they don't, then it really needs removing. Perhaps a statement advising patients that wearing a mask is best practice.
GP surgery review: ling-house-medical-centre
Title: Unable to access primary health care at this surgery.
Rating: 1 out of 5
Visited: April 2023
Phoned feeling like I had a swollen heart. Told by the receptionist that they 'were full'. How absurd of me to think I might actually be able to access health care at this facility. Just not good enough. This surgery should be placed in special measures.
GP surgery review: ling-house-medical-centre
Title: poor patient care & lack of diversity inclusion
Rating: 1 out of 5
Visited: March 2023
I rang the surgery at 8.30am when it opened and was told I was number 42 in the queue.  I finally spoke to reception staff after one hour 20 minutes in the queue. My mum had a phone review with nurse and interpreter yesterday but did not receive a call, I was told systems were down and that was the reason. Asked if staff could call my mum and rearrange as my mum was experiencing some side affects of the diabetic medication she was on and I had highlighted this when I had confirmed the appointment a week prior. Was told she would have to ring up tomorrow, explained she had language barriers and was told a family member could ring up, explained all her children worked and it had taken nearly an hour and half to get through. This was an appointment missed by professionals so why could they not contact to rearrange, was told there are over 20,000 patients and they did not have time. Patient care at its worst, vulnerable patients falling through net as there is no time to rebook appointment that have been missed by systems going down. Also can I ask where there is no language provision on reception. A large patient clientele of North Street were from the minority background but there are no receptionists speaking other languages at Ling House. Very disappointed today and sad for vulnerable patients who face barriers such as language and long phone queues and give up to the detriment of their health.
GP surgery review: ling-house-medical-centre
Title: Poor experience
Rating: 1 out of 5
Visited: February 2023
Reception staff member was abrupt and rude. No compassion when speaking with me. The answer to everything is “you’ll have to ring at 8.30am”. I also noted Reception staff were ringing patients relaying confidential information about medications and test results in the reception area, they asked the person answering the phone if they were Mr X or Mrs Y so everyone could hear therefore, no patient confidentiality. There could be family members or friends in the waiting area overhearing what should be a private conversation.
GP surgery review: ling-house-medical-centre
Title: Not able to receive primary care.
Rating: 1 out of 5
Visited: January 2023
I am not able to receive primary care at Linghouse medical centre. Why? I am unable to make an appointment. Why am I unable to make an appointment? You have to make an appointment by telephone. I understand this is extremely difficult to do at the best of times, however, I have an extremely small income and do not have a contract mobile phone or a free minutes household phone. Therefore when I telephone the surgery and am 19th in the queue it takes my whole years credit up just to reach 15th. I'm not joking. If I'm not able to even contact Linghouse medical centre, they don't have a public email address, then what am I to do? Tip up at A&E? Maybe Linghouse accept walkings? I was also unable to book my MOT when, a few years ago, I turned 50, I couldn't get past the receptionist!
GP surgery review: ling-house-medical-centre
Title: Poor practice
Rating: 1 out of 5
Visited: December 2022
I am absolutely fuming. I rang the surgery to request an appointment which took 45 minutes. In which she replied it’s emergency appointments only. I told her the situation and how the GP and Rheumatologist said please see your GP if the problem persists. I explained it may not be a medical emergency to you but it is to me. In which she replied, “we are only dealing with infections today”. So after explaining my problem is getting worse and having a great impact and the GP has asked to book in she refused to give me one. Well done to the receptionist being more qualified than the GP’s over at ling house. She then gave an e consult and fobbed me off as the link does not even work. This isn’t the first time they have done this. It’s disgusting how they assume they know my illness better than me. I would never recommend anyone to join ling house.
GP surgery review: friarwood-surgery
Title: Poor Service
Rating: 1 out of 5
Visited: June 2022
The communication and overall service at this practice is appalling.

The list of issues of problems are extensive and include : -

- No confirmation of appointments. No confirmed booked on the online system. And then being told I didn’t attend an appointment that was never booked in the first place.

- Being told I need to refer elsewhere for my problem. But no help offered in making the referral despite their knowledge that I have a disability which means I can’t do it.

- Staff from completely different departments responding to messages about appointments. Then refusing to forward it on to the relevant person.

- Being booked in for jabs on a day that they are aware I have medical appointments elsewhere. Which has been the case for over a year.
GP surgery review: friarwood-surgery
Title: Atrocious
Rating: 1 out of 5
Visited: May 2022
It’s impossible to get an appointment or even speak to someone. They don’t respond to any messages on their online system, even though it’s marked as ‘Seen’. Emails go into an empty void, and phone calls go unanswered.

On more occasions than I care to count, I’ve been left in queue position 1 on the phone, but nobody would pick up. Once, I got so fed up that I left the phone ringing in queue position 1 and walked to the surgery, which is about 20 minutes. When I got there, the phone was still ringing, even though the surgery completely deserted with nobody waiting. Reception staff were all having tea and biscuits and having a jolly good time whilst the phone continued to ring.
GP surgery review: friarwood-surgery
Title: Exemplary
Rating: 5 out of 5
Visited: May 2022
Attended for a visit with the nurse. Staff were welcoming and friendly, even though they were extremely busy they managed to make me feel welcome and cared for. The appointment time was swift and on time. The nurse was friendly and helpful. Really put me at ease. Absolutely fantastic GP surgery and i cannot commend them enough for their efforts.
GP surgery review: hillfoot-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: April 2022
After waiting many months for any update on my daughters CAMHS referral, I called to get some advice from my GP. We were seen same day and given amazing care and time from our doctor.
GP surgery review: hillfoot-surgery
Title: New online consultation disappointment
Rating: 4 out of 5
Visited: February 2022
Privacy and the risk someone could get your password is what stops me having online accounts.  It is for that reason I do not like any online account relating to medical care.  So imagine  waiting with anticipation for Hillfoots new online consultation called patchs to go live last week, only to find  that despite patchs is meant to give patients the option to contact a GP without actually creating a patchs account, the  button your meant to click on to contact a GP without creating a patchs account is totally is missing from Hillfoots patchs  screen despite  such an option  being clearly advertised. Why is this option to contact a GP without creating an account missing when it is meant to be there.  I can only hope whoever set this patchs thing up at hillfoot,  put right.
GP surgery review: hillfoot-surgery
Title: Great practice, very efficient
Rating: 5 out of 5
Visited: January 2022
I just wanted to get in touch and express how impressed I am so far with the service and staff at Hillfoot surgery. Myself and my family are relatively new patients to the practice, after being at our previous surgery in Pudsey all our lives. We never knew making doctors appointments or getting repeat prescriptions could be so straightforward!

The staff at Hillfoot are professional, helpful and kind, nothing seems to be too much trouble and they go out of their way to make things easy for us. 

Our child was recently diagnosed in November with Addison's disease, which is all very new to us. All the staff I have spoken to or attended an appointment with, have been as helpful as possible in guiding us in managing this condition.

From myself and my family, thank you so much for the care and support you have offered us.
GP surgery review: manor-park-surgery
Title: Awful
Rating: 1 out of 5
Visited: August 2022
Your Review:  I was given a phone appointment with a dr from this surgery by my own surgery as they were too busy. Due to working and not being given a time for the call I was away from
My phone for 2 minutes and missed the call from da doctor who left me a voicemail saying to call her back but no number. I rung the number she called from which was manor park surgery to be told it was impossible to find or speak to the dr and to call my own surgery. My own surgery said it’s not one of their drs so they couldn’t help and to ring manor park again. Rung manor park again and was again told it was impossible to locate the doctor, even though she has called from the surgery number. So after waiting in phone queues for over an hour I am left in severe pain and nobody is interested
GP surgery review: robin-lane-health-and-wellbeing-centre
Title: Eye clinic
Rating: 5 out of 5
Visited: May 2022
Following your text I would to thank the staff for a splendid appointment today. All staff were pleasant,  polite and efficient. I would be happy to recommend this service any time.
GP surgery review: robin-lane-health-and-wellbeing-centre
Title: Shocking doctors
Rating: 1 out of 5
Visited: April 2022
Rang about my daughters mental health as she’s suffering immensely, I was told she would get a call at 3 the call came at 4 when I was then working and couldn’t answer! 

I made another call to get another phone appointment however the so called doctor didn’t deem this as important !!! My daughters mental health and self harm isn’t important to a doctor what kind of Practise is this?
GP surgery review: robin-lane-health-and-wellbeing-centre
Title: Absolutely impossible to get an appointment
Rating: 1 out of 5
Visited: April 2022
I have been trying to get an appointment for six weeks. Noone answers the phone when I call at 8 and if I try later, I'm told I should have rung at 8 because all the appointments have gone. 
Every time I tried I waited over half an hour with no indication of a place in the queue or an estimated waiting time.
There aren't any appointments on their online portal, despite what their appointments page or receptionists say.

Find another practice if you can, otherwise you'll be waiting months to even get the chance of an appointment.
This place was ok until they remodelled the building and decided to close the walk in service. It's now a prime example of a contracted service trying to increase its registration list while failing to increase its capacity to provide that service.
GP surgery review: robin-lane-health-and-wellbeing-centre
Title: Difficulty getting an appointment
Rating: 1 out of 5
Visited: March 2022
My clinical matter was not immediate so I submitted an eConsultation form online. However, this was submitted to the surgery six days ago and I have not heard back despite sending reminders via the link provided in the email. I have since logged onto the NHS app at 7pm on the dot to book a appointment, however after selecting a time slot, I was asked to select another appointment as it was already taken, at which point no other appointments were available.
GP surgery review: robin-lane-health-and-wellbeing-centre
Title: Lack of appointments
Rating: 1 out of 5
Visited: March 2022
Rang yesterday morning on hold for 25 mins to be told no appointments. After I tried online then told to try again tommorow.
I was informed I could try online 7 pm that evening online or 8 am next day. Neither had any appointments. Rang the survey at 0801 hrs that morning to be told there are no appointments after waiting 40 minutes.
I was informed no appointments are released online in the mornings which was not what I was told
The previous day.
I was then offered a telephone consultation in a weeks time. 
Unless I had any changes in breast tissue or anything like
That.
This has got to be at its worst ever booking system at this surgery.
Last time I complained I did not even get a response.
After 30 years at this surgery I am seriously going to try and transfer to another surgery as this is appalling service.
GP surgery review: robin-lane-health-and-wellbeing-centre
Title: No appointment available
Rating: 2 out of 5
Visited: February 2022
Not been able to see my own GP for almost 2 years. On 2 occasion been down to walk in centre after waiting 4/5 hours, despite on going problem & visting A&E still no contact from my own surgery.
No online appointment available in the evening as they claim will be released. When you try calling in morning line engage for 45min to 1 hour. However they will answer in the afternoon when there are no appointment left.
GP surgery review: robin-lane-health-and-wellbeing-centre
Title: Waited for almost 1 hour for the phone to be answered!
Rating: 1 out of 5
Visited: January 2022
On two days running, waited for almost 1 hour to try and get an appointment, was told no appointment until the following week!!!...When you actually walk into the surgery for eg. to take your own blood pressure, the waiting room looks practically empty, and why can you not book with a receptionist over the counter? Also why has the "walk in" service stopped?
GP surgery review: robin-lane-health-and-wellbeing-centre
Title: heartless doctors and nhs
Rating: 1 out of 5
Visited: January 2022
can't book my child for 3 years. I had to go to the hospital with him three times looking for help They don't answer the phone or send my child to the city center where the clinic is overcrowded How can nhs allow it that some do nothing and others have their hands full
My 9-year-old son has a problem with his throat all the time and no one wants to help him The clinic is empty and the women who are not answering the phone are drinking coffee Nhs you are mean and heartless I hope there are still decent doctors and not lazy ones
GP surgery review: west-lodge-surgery
Title: Lovely practice.
Rating: 5 out of 5
Visited: March 2023
Staff are always pleasant and helpful, always show you respect and are always kind. They listen if you need to speck to them and always resolve any problems if they need to.
GP surgery review: west-lodge-surgery
Title: Very good service
Rating: 5 out of 5
Visited: February 2023
Always helpful and relatively easy to get an appointment if you can call at 8 am. 
Staff take their time and answer questions in full.
GP surgery review: west-lodge-surgery
Title: Lovely service
Rating: 4 out of 5
Visited: February 2023
I was able to book an appointment in advance for a medical review. It was a phone appointment. The nurse on the phone was lovely and really informative, and professional. She went through everything and put my prescription thought straight away.
GP surgery review: west-lodge-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: February 2023
Having been in extreme pain for 3 months my condition was diagnosed and managed with patience and understanding so that I could move freely within 24 hours of diagnosis. There is a long road to go but hopefully it will be pain free.
GP surgery review: west-lodge-surgery
Title: No appointments, no doctors, no interest....
Rating: 1 out of 5
Visited: December 2022
Waiting in a queue on the phone, apparently number 5 in the queue. After 5 minutes of holding, I was next in line....15 minutes later I started walking to the doctors while on hold. Got to the surgery (nobody in the waiting room as usual)...still on hold, spoke to the receptionist who told me there were no appointments! I questioned why no one was answering my call (at least tell me there were no appointments) and when she inquired to the back room where the calls are apparently taken, the woman was in the office, but not taking calls!? I questioned why, even though I was 'caller number 5' in the non existent 'queue' there were no appointments and asked how many appointments are available in the afternoon - no response, can't answer that either....5 x 5 minute appointments equates to 25 minutes, (bearing in mind the overstatement as technically there would only be 4 available given that my call wasn't answered and that's assuming these callers got appointments and didn't just hang up after waiting too long), what is the one and only doctor at the surgery doing for the rest of the afternoon? Nhs at it's best...if this place can only muster 1 GP who is always too busy to see patients what is the point in funding this surgery?
GP surgery review: west-lodge-surgery
Title: Thank you
Rating: 5 out of 5
Visited: December 2022
Given the pressure of the past couple of years, the entire team deserves praise for their efforts to deliver a good service. Thank you.
GP surgery review: west-lodge-surgery
Title: Vaccine
Rating: 5 out of 5
Visited: November 2022
I attended appointment for vaccines and was greeted up on arrival and was directed to my appointed room and was seen quickly and I was asked appropriate questions before administration of vaccines and given advice after administration all told it was a pleasant experience
GP surgery review: west-lodge-surgery
Title: Phone appointment
Rating: 4 out of 5
Visited: November 2022
Call received in the timeframe specified.  Clear and good advice given. The Dr was polite and friendly and made me feel at ease.