janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: wells-city-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: January 2022
I have never ever had a problem with this practice and have nothing but praise for them especially in the current circumstances.  From the receptionist to the doctors I have always found them all to be professional, friendly, accommodating and very caring.
GP surgery review: wells-city-practice
Title: Fantastic Practice
Rating: 5 out of 5
Visited: January 2022
Very efficient - a busy Monday morning but very pleasant receptionist and a call back from GP within 5 minutes. Very understanding GP who then had a prescription ready at the pharmacy within an hour. Excellent
GP surgery review: wells-health-centre
Title: Friendly and efficient
Rating: 5 out of 5
Visited: October 2022
Annual review for BP, the waiting area was clean and pleasant, waiting time was only a couple of minutes. The HCA greeted me in a clean and tidy room and the appt was carried out swiftly. I was asked if I had any questions (I did not) and after the blood sample was taken, was allowed to leave. Very efficient service, as always, from this practice with helpful and friendly staff.
GP surgery review: dunster-&-porlock-surgeries
Title: Reception Staff
Rating: 2 out of 5
Visited: January 2024
I have been with this surgery for many years and I have always been very  happy with the care by the GP's and Healthcare staff, however, in recent years I have come across one member of the reception team that lets the side down massively, she is rude, unhelpful,  ignorant, and on two occasions was chewing gum while talking to me. She has no empathy or understanding at all and is completely dismissive of any queries. It is clearly evident that she is not happy in her job and this certainly effects my experience as a patient. The surgery used to be such a welcoming place where the staff knew the patients and welcomed them, but not anymore.
GP surgery review: dunster-&-porlock-surgeries
Title: Great practice manager
Rating: 5 out of 5
Visited: November 2022
Confusion over a urgent prescription that I tryed to collect myself but was unable to because of pharmacy mix up but practice manager delivered to my door all can is say is thank you fantastic
GP surgery review: dunster-&-porlock-surgeries
Title: Efficient service
Rating: 5 out of 5
Visited: June 2022
Elderly mother dealt with promptly, face to face, with thorough physical examination. Tests conducted in house, currently awaiting results. Medicine prescribed to deal with problem straight away. Excellent friendly service which you should be proud of.
GP surgery review: exmoor-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: August 2022
Very good doctors, but I have difficulty hearing when I phone to order more repeat prescriptions or to make an appointment so my husband does this for me.
There is also an excellent delivery service for prescriptions to my home within a week of ordering them. I would definitely recommend this surgery.
GP surgery review: minehead-medical-centre
Title: No available appointments
Rating: 1 out of 5
Visited: November 2023
I had a follow up appointment already booked, the existing medical problem had become much bigger and much more painful so I rang 8.30 in the morning to ask if I could bring my existing appointment forward by a few days as I was struggling, was told there were no appointments available.
GP surgery review: minehead-medical-centre
Title: Does any one open emails ?
Rating: 2 out of 5
Visited: October 2023
After hanging on the phone for ages, I sent an email noting concerns about my father’s medication, supposedly I would have a response in two/ three days absolutely nothing, I tried again, have a guess I am still waiting. 
At least have the decency to respond, leaves me with little confidence. 
Both my parents are in a care home in Minehead, whereas the medication is sent to Taunton? 
I live in London and feel powerless, one thing you like to be able to have faith in is the doctors.
GP surgery review: minehead-medical-centre
Title: Asthma Action Plan - absolute waste of time
Rating: 1 out of 5
Visited: February 2023
Had an asthma attack on Thursday so followed my asthma action plan as suppled by Minehead Medical Centre. Did everything my end but couldn't get an appointment to see anyone within 24 hours which is their action. Receptionist is doing triage?
GP surgery review: minehead-medical-centre
Title: Excellen service
Rating: 4 out of 5
Visited: January 2023
I have check ups every 3 - 6 months and also needed to see a medical practitioner for a different issue. Yes you do have to wait at least 30 mins to get through on the phone but once contact made I find the staff helpful, friendly and able to offer a appointment within an acceptable time.
GP surgery review: minehead-medical-centre
Title: Complete waste of time
Rating: 1 out of 5
Visited: October 2022
I am not sure why practices like this receive any funding from the NHS as they make it practically impossible to get an appointment...and then will no doubt berate a patient for not seeing them earlier when an illness does happen.  There is no ability to book for appointments coming up, just a daily scramble/lottery on places for the day, quite how they expect anyone to plan their day around this ludicrous state of affairs is beyond me.  

Save your time and energy, simple go elsewhere if possible.
GP surgery review: minehead-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: June 2022
Every time I’ve had a problem I put it off because I dread going through this gp’s process, and I can’t remember the last time I was actually helped with a problem I phoned in for, many of which I still have due to this. It always feels like I am gaslighted and told my problem isn’t as serious as I’m making out, my words get changed and have even been told I’d need to have it done privately, knowing other gps in the country still provide the services.  I wouldn’t be calling into the gp unless something was having a lasting impact on my health and well-being.
GP surgery review: minehead-medical-centre
Title: Wouldn’t recommend
Rating: 2 out of 5
Visited: April 2022
Unless you’re dying they don’t care. You have to call at 8am and queue for ages - sometimes it can be an hour, or if you call abit later to avoid the queue unless you’re urgent they can’t deal with your call and tell you to call back the next day.
GP surgery review: minehead-medical-centre
Title: Phone system doesn't work
Rating: 2 out of 5
Visited: February 2022
If you call this surgery, you are put in a telephone queuing system, which counts down your position in the queue. When you get to number one in the queue, it keeps on ringing, but you never get answered and it stops telling you you're number one in the queue. I had calls going on two phones at the same time and the same thing kept happening for best part of an hour. Eventually one of them was answered, but don't have a system that says "you are number one in queue" when that clearly isn't true!
GP surgery review: diamond-health-group
Title: Fantastic nurse and receptionist for another appointment
Rating: 5 out of 5
Visited: December 2023
Had to have bloods taken which dr had asked for was explained why which put me at ease the other tests I had were checked by dr before I left was cancelled a few weeks ago because of staff shortage have web with this drs since 1963 has gone down hill but due to GP shortages but I phone later in the day and may get a appointment in a few days but know if urgent will be seen or rung I always make my appointments in advance as they usually can be booked a month in advance
GP surgery review: diamond-health-group
Title: Absolutely Awful
Rating: 1 out of 5
Visited: October 2023
I've been trying to get an appointment since July and just cant get through in the mornings and when I do after hanging on for over 40 mins all the appointments have gone, and they then say I should have been stood in line at the surgery for a better chance.  As with most people I work full time and my work wouldnt appreciate me standing in line numerous times per week to try and get an appointment.  We are all busy.  My appointments are getting more urgent as time goes on and I do wonder if they will take on responsiblity if anything does happen to me whilst I'm waiting.  In the meantime I think I 'll be looking at another surgery as I'm just totally fed up now.
GP surgery review: diamond-health-group
Title: Can never be seen
Rating: 1 out of 5
Visited: October 2023
Uses to be a great surgery but last 3/4 years gone downhill, you can never get an appt. Call from 8.30 but when you get through all appts gone, do online consult , tells me you need to see a dr ( i know this) call us !!! The state of drs in yeovil is dreadful , if you go to a&e you see the knock effect there now. Something needs to be addressed. This surgery used to have 5/6 permenant drs at least now hardly any it seens, it can not offer a service and just today i was told go to a pharmacy when I think I may have a secondary infection and need antibiotics, ive been unwell for over 2 weeks so have tried everything a pharmacy has to offer, i don’t go to the drs much. Looks like will have to call 111 out of hrs to actually get seen by someone , surgery just cannot cope but doesn’t seem to be the only one in the area, shocking state of the nhs I guess
GP surgery review: diamond-health-group
Title: Inadequate Service
Rating: 1 out of 5
Visited: October 2023
Requested medication that this surgery failed to provide or let me know wouldn’t be available. This was critical medication that they left me without for 4 days. To ensure it didn’t happen again, I contacted the surgery and was assured my medication would be provided. When I went to collect my medication, again, it hadn’t been provided. This was despite an email also sent from a hospital consultant requesting this medication. Now on 09/10 I have been calling for the last 45 minutes, got to que position 5 and the phone cut off. Called back and then placed back to call position 11. This surgery’s answer phone message is a joke “due to sickness across our patient coordinator team” - this sickness has been going on for months, if sickness remains the problem, my suggestion would be that you replace your staff with staff who can actually arrive at work in the morning, your sickness levels must be off the chart and this is just a poor excuse for a “service” that refuses to answer the phone. CQC - it’s about time you look in to this practice, it is inadequate and unsafe. As a Care Professional myself, if my service provided this standard we would be closed down. Completely unacceptable.
GP surgery review: diamond-health-group
Title: Archaic, horrible experience
Rating: 1 out of 5
Visited: September 2023
477 dials it took for me to get through to an automated voice telling me all appointments were booked. I then had the option to join a queue, 15 minutes later i got through, i was able to get an appointment? The stress and axiety this surgery causes is disgusting, people should be given an easy access to healthcare, Hendford make it harder than Fort Knox to gain access. They make you feel guilty for trying to get an appointment. They are constantly short staffed. The Drs ive had experience with dont seem to care, instead of actually investigating properly in the first appointment, it takes severall appointments before you get to the bottom of it. This is such a waste of time and money. It seems all they care about is targets. Look at your Google reviews, everyone is saying the same
GP surgery review: diamond-health-group
Title: No routine appointment slots
Rating: 1 out of 5
Visited: August 2023
It’s very difficult to get an appointment over the phone there is always a busy tone from 9 till 11 .Online consult never works so you cannot put a request through it.if you call at other times they ask you to call in the morning in the fixed time.Even after  explaining  I just need a routine appointment still asked to keep calling everyday till I am able to get hold of Someone.
Completely ridiculous if someone is working how can they ask to be off work every day for two hours to get a routine appointment?
Can you not set aside one doctor for routine or some appointments with  each doctor everyday so people can just call later or request via email .
Please also check your online consult.why it’s always down.
GP surgery review: diamond-health-group
Title: Near Impossible To Contact
Rating: 1 out of 5
Visited: August 2023
I have been trying to book a B12 injection which was due on the 4th Aug since July 22nd, due to my existing health conditions and financial constraints it is always a struggle to do this, i have attempted to call multiple times at different times of the day to no avail, calling at 8:30 and 8 seconds greets you with an engaged tone and its pretty much like this until 11am, calling between 1pm and 3pm you will be in a queue at double figures...... which is probably a 30-minute wait, my last attempt was at 4:45pm , position 6 in the queue, 10 minutes later , position 6 in the queue, now i don't know the situation but if its taking 10 minutes to complete one phone call , something is wrong or people are ignoring the phone.

Either way there needs to be change because whatever systems/training you have in place right now clearly aren't working and a quick look at the feedback about the practice clearly shows this isn't a new thing and has been getting worse for a long time.
GP surgery review: diamond-health-group
Title: Joke of a surgery
Rating: 1 out of 5
Visited: August 2023
I have been trying for 4 days now to speak to someone regarding medical notes. You can only ring between the hrs of 10am to 12am the line is constantly ringing with no answer. Previously had a call from gp to say I'm lacking in vit b12 & folic & needed to go on 2 more meds, had to have another blood test a month later & had nothing back to say if I still need to take said meds. Also had xrays over 3 months ago to be told by the receptionist that the results had not come back & I should phone xray department to chase the results up myself.. (not my job) then to recieve a text from gp to say they have the results from 1 lot of xrays but not the other set & to make appointment to see her. Still trying now with no success. Absolute joke of a practice
GP surgery review: diamond-health-group
Title: Terrible
Rating: 1 out of 5
Visited: August 2023
Your chances to see a doctor are almost zero ring at 8 30 in the morning line busy till 10 then no appointments for that ring tomorrow so on and so on cannot make appointment with the doctor over the phone at all worst medical service l have had  l have on going illness on line consult can't even get into it
GP surgery review: diamond-health-group
Title: Terrible practice
Rating: 1 out of 5
Visited: July 2023
Absolutely shocking service, has continued to go down hill for the past few years. Completely unreliable, horrendous waiting times for appointment or call, keep not sending prescriptions. To me it seems like it shouldn't even be operating, probably the most unprofessional service I have ever used. Their whole attitude seems to be to just fob you off with some pathetic excuse.
GP surgery review: penn-hill-surgery,-yeovil
Title: Confused
Rating: 3 out of 5
Visited: November 2023
Why can no appointments be made in advance can someone tell us please.  No continuity, have a named GP but not able to see him!  With serious health conditions and recently out of hospital again and concerns over medication changes offered an appt with a trainee and totally understand and certainly not being difficult but having said can wait as symptoms quite complicated please can we see our own GP, told would have to wait 3-4 weeks, so could we make an appt for 3-4 weeks time, it is all too confusing!  The receptionist was very polite but we are in our seventies and just dont understand what on earth is going on.  The one positive is that the practice manager has changed I understand, the previous one was so rude and disrespectful, he was actually quite threatening.
GP surgery review: penn-hill-surgery,-yeovil
Title: Rude Receptionist
Rating: 2 out of 5
Visited: December 2022
I called this morning after explaining that my 90-year-old mother-in-law had a bad fall at the weekend, and I need to make an appointment to have her 9 stitches out, unfortunate she is house bound so we would need a home visit. This was going ok at this time until I was bluntly told that she wasn't registered as house bound. I have a huge respect for the receptionists as they do have a hard time, I always make sure I am courteous and polite to them. She then explained that they would telephone my mother-in-law, I explained that she doesn't answer her phone I was told "that's not my problem" 
I asked her not to be so rude and I'm afraid she was, so I terminated the phone call. My mother-in-law still needs to have her stitches taken out. My mother-in-law has been a patient with Penhill for over 70 years and I think she reserved some respect!! This incident wasn't necessary, and politeness goes both ways!!!
GP surgery review: penn-hill-surgery,-yeovil
Title: Rude staff
Rating: 2 out of 5
Visited: September 2022
This morning at 8:30 I tried to contact a doctor through the ask my gp online service but with no luck. I understand they can switch off the service before 9:30 if they reach maximum capacity of emergency cases, but from the way it is explained on their website, it's not clear at all that this could happen even at 8:30, which is when the service is supposed to be switched on. I felt like the conversation with the first lady I spoke with over the phone wasn't going anywhere, since she kept repeating the same sentence over and over, so I asked if there was someone else I could speak to. She then transferred the call to a colleague of her who was quite rude! The  lady just cut me off saying I wasn't listening to her, which was not true, I had been listening and very carefully. She also just kept using the same sentence as the first lady, saying that they had already reached maximum capacity. I felt it was like talking to a rude robot. After a while, after asking the "right" questions, I was able to understand that by emergency cases they don't mean people who can have access to the surgery since they are considered emergencies; they mean that these people are a priority and therefore can use the ask my gp service before others. That's why at 8:30am they had already reached maximum capacity. For future reference I would recommend trying to find a different way of explaining things rather than just repeating the same exact sentence over and over. Also showing a bit more respect or empathy wouldn't hurt either. It looks like I am not the only one who has complained about some very rude people working at the reception. I really hope the manager will take action because these rude people are ruining the reputation of the surgery and I know that there are also some caring and professional people working there.
GP surgery review: preston-grove-medical-centre,-yeovil
Title: Practice
Rating: 2 out of 5
Visited: August 2023
I went into town to look at my husband's arm as he had badly cut it.and her advice was to come to doctors. But the receptionist was very off and said there was no nurses in on a Friday afternoon. What a joke.  All we needed was a dressing put on. We were told to go to another .no wonder other places are overwhelming are so over run.the receptionist need to have more compassion. But I will do the best I can not being a trained  nurse and hope he has no infection and that he is okay at 91years old.
GP surgery review: preston-grove-medical-centre,-yeovil
Title: I could not have wished for better care
Rating: 0 out of 5
Visited: June 2023
I contacted Preston Grove Medical Centre, Yeovil, and spoke to a very kind receptionist who passed my message on. I was invited in to see the urgent care team that same afternoon.  
The doctor phoned me the following day and organised to an urgent ultrasound and gave me dietary advice. I had an ultrasound scan where gallstones were found. That week my GP phoned me to see how I was. I saw a consultant at Yeovil District Hospital. I followed the dietary advice and had no more attacks. A Laparoscopic Cholecystectomy was carried out on me at Yeovil District Hospital.  
All the nurses, doctors and consultants were amazing. Their attitude and kindness, let alone their skill, made the whole experience much less traumatic and a very positive one.  
I could not have wished for better care and the time scale was very acceptable (Just over five months from start to finish) I also found the Day Surgery Clinic to be spotlessly clean.  
I wanted to send this feedback as there is such bad press around the NHS and I really do feel that everyone involved in my story needed a shout out because they really are unsung heroes. Many thanks for letting me tell this story.
GP surgery review: preston-grove-medical-centre,-yeovil
Title: Lucky to get an appointment
Rating: 1 out of 5
Visited: March 2023
I have tried for the last few months to get an appointment. I had to contact them regarding an admin query and on the recorded message it stated that the online enquiries were available between the hour of 0800 - 0900 to make a request for an appointment. This is very unhelpful if, like myself, are on the school run and then going straight to work (where you cannot use your phone for safeguarding reasons). I tried this morning as I am currently off work and the online service wasn't even open, leaving a message saying it will be open again on Monday. Thinking of changing doctor surgeries as this means I can never see my doctor.
GP surgery review: ryalls-park-medical-centre,-yeovil
Title: Team effort
Rating: 5 out of 5
Visited: April 2023
The nursing care, pharmacy and prescription team input through to seeing a Doctor has been nothing but exceptional for me recently. 
I’ve been a patient since the Higher Ryalls days and it’s always been a good Surgery, yes sometimes with it’s problems like everything else. In these tough times the Surgery is providing, in my experience, a great service.
GP surgery review: ryalls-park-medical-centre,-yeovil
Title: Helpful receptionist
Rating: 4 out of 5
Visited: September 2022
After a frustrating attempt to respond to a request for feedback on an appointment (my phone isn't smart), I telephoned the surgery late afternoon and was pleased to find myself No 1 in the queue.   The receptionist was very helpful and provided alternative details that enabled me to submit the review - and this one.
GP surgery review: ryalls-park-medical-centre,-yeovil
Title: We don't all have smart phones!
Rating: 2 out of 5
Visited: September 2022
Notified by text from GP surgery to expect contact from an NHS provider for a home urine test.   Text duly received from provider and kit arrived through the post.   Tried to download the required app onto my laptop using the link in the text from the provider but failed.   So, telephoned provider to receive confirmation that the app would only download to two types of smartphone.   I don't have any kind of smartphone.   So, a waste of time for all involved! Returned unopened kit to provider through the mail at my expense and telephoned the surgery for an appointment.
GP surgery review: ryalls-park-medical-centre,-yeovil
Title: We don't all have smartphones!
Rating: 2 out of 5
Visited: September 2022
Twice recently, I have received sms messages requesting feedback and providing a link to the required review site.   Wanting to be helpful, I tried to comply but, since I don't have a smartphone, I struggled to enter the very long url in my laptop browser and encountered difficulties distinguishing 1 and l, k and K, and u and v in the tiny characters of an sms text.   Each time, I eventually gave up after a number of failed attempts.   After the second time, I telephoned the surgery, and a helpful receptionist gave me simple directions to this site:   so much easier for those of us who don't have smartphones.    The assumption that everyone has a smartphone - or even internet access at all - is not a very inclusive one.