janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: gps-healthcare
Title: Fantastic Doctor
Rating: 5 out of 5
Visited: December 2022
The doctor was so thorough and reassuring. She was kind and unhurried. I can’t praise her enough. I would recommend her. Wonderfully professional.
GP surgery review: gps-healthcare
Title: Prescription Review
Rating: 4 out of 5
Visited: December 2022
Had the Review today with Pharmacist via phone call.    Very helpful and explained things clearly.   Got all prescriptions lined up for one renewal date which saves time all around.  Arranged full prescription renewal there and then.  Thank you.
GP surgery review: gps-healthcare
Title: Inexplicably long wait for a child’s referral
Rating: 2 out of 5
Visited: December 2022
Original Doctor appt on 6th Dec - (that took over 6 weeks to get!) agreed to refer my daughter for a much needed autism assessment. 
Jan 16th and still no written referral!! I have called and even been into the practice, with reassurance from each secretary and receptionist that they will urge the doctor to finalise/sign.

The wait is impacting my daughters mental health - and yet there is no urgency! How hard is it to sign your name on a piece of paper? Surely not 6-8 weeks worthy of ‘hard’ 

I’m supportive of the NHS and the strain that it is under, but this is truly outrageous and outside of ‘acceptable’ in terms of delay
GP surgery review: gps-healthcare
Title: Lack of doctors
Rating: 2 out of 5
Visited: December 2022
They've had my xray scan results for almost a week and they still haven't been accessed by the Doctor. Very poor service, even after popping in to the surgery and calling up twice to chase the results up. The excuse was we are short staffed isnt really good enough, there was never an issue prior to covid when we actually had permanent doctors at the surgery. They need to sort this out as this isnt the 1st occasion, ranging from lost prescriptions to general lack of caring and no appointments available.
GP surgery review: gps-healthcare
Title: Very disappointing.
Rating: 2 out of 5
Visited: November 2022
It's almost impossible to get an appointment to see anybody at this practice. 
For instance, I got through to a receptionist this morning after ringing the surgery at 8am. I was told I was number 23 in the queue and 11 minutes later when I got spoken to by a receptionist and I asked for a general appointment with any one of the doctors I was told there were no appointments left. Now this is not an unusual experience as it happened yesterday morning and one morning last week. I am at my wits end now with their system and plan on finding another practice.
GP surgery review: harborne-medical-practice
Title: Unhelpful
Rating: 1 out of 5
Visited: January 2023
I work full time and unfortunately went in on a Saturday to see if I could book an appointment for the following week and was told no, I had to call.   I explained I had tried and was becoming tablet dependent since being in two taxi car accidents and was in pain. Receptionist said sorry but you have to call.  This is terrible. The nearest on line appointment was April.  I have been with this surgeon 33 years and its got shocking poor. You can never get through and being at work I can't sit in a queue for hours as I'm running a service. This is no way to treat customers in need.
GP surgery review: harborne-medical-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: January 2023
I was seen quickly and cannot speak more highly of the practice, so lucky to have such a practice in the community.
GP surgery review: harborne-medical-practice
Title: Vacanated clinic
Rating: 5 out of 5
Visited: October 2022
Just got home from having my covid  and flu jab I'd like to thank all the staff and volunteers so very efficient  service they are working so hard
GP surgery review: harborne-medical-practice
Title: Great Service
Rating: 5 out of 5
Visited: May 2022
I made a telephone appointment. The relevant doctor called me in for an examination and put my mind at rest about the severity of the problem immediately and agreed to take some blood tests just to be sure and as part of the well man programme the following day. Very efficient and caring service.
GP surgery review: harborne-medical-practice
Title: Incredible service
Rating: 5 out of 5
Visited: May 2022
Called at reception to enquire if I could see the nurse over a wound that was not healing from an operation some months previously. 
Pleasantly surprised to be informed if waited a short while could be seen in 15 minutes.
Seen by a charming lady who treated my wound with most advanced dressing and promptly wrote a prescription to get more dressings as they were very expensive, which she offered to dress each weak until fully recovered.
You could not  wish for a better and more caring service after months of concern.
GP surgery review: harborne-medical-practice
Title: Proactive prescription review service
Rating: 5 out of 5
Visited: March 2022
I believe the proactive prescription  review service that has been introduced is very good. 

The lady was very professional and friendly that will no doubt help the practice and patients. 

The ability to interact so quickly with a  doctor to confirm her recommendation while still holding a conversation was most impressive. This also demonstrates persons within the practice can communicate very quickly for the benefit of a patient.

In times of real pressure it must have been a great leap of faith to introduce the new service, but well done to all concerned.
GP surgery review: harborne-medical-practice
Title: Terrible Service
Rating: 1 out of 5
Visited: March 2022
It is physically impossible to get through to this practice .I have been burning up with a temperature for 4 days. the first 2 days i tried to get through to the practice and was unsuccessful I was caller number 16 and after 3 hours on hold only being caller number 12 i gave up, the same process the next day , by day three after being in the cue  for 3,5 hours i managed to get through to a very patronising receptionist who agreed to give me a telephone booking today ( Saturday ) between 8 - 11 . the DR called on my mobile which I  insisted specifically it should be made on my landline as my mobile is not reliable . after a few moments the call came through on my landline . the caller allowed the phone to ring 3 rings and it went off I  was not given enough time to reach the phone . I am still burning up with a temperature , feeling very poorly i now have to wait until Monday and go through the trauma of having to wait hours before i get through to someone even then it will be another telephone appointment and they wont give you enough time to answer the phone .This practice since its superiors have retired the level of service has gone down .Someone is going to die through  the lack of care this practice is providing , I have been a patient for many years over the last 4 years I have witnessed the level of service reduce, it is really sad as there are some really good Dr's.
GP surgery review: hobs-moat-medical-centre
Title: great doctor
Rating: 5 out of 5
Visited: August 2022
The senior partner at hobs moat medical centre is without doubt the best dr that anyone could see / he has always given me as much time as required to explain everything to me / he is kind and considerate and has looked after me for many years now / I cannot praise him enough
GP surgery review: hobs-moat-medical-centre
Title: Efficient doctor
Rating: 5 out of 5
Visited: August 2022
After hurting my back four months ago now I've been in contact with a g.p f2f and telephone. On all occasions I found him professional, efficient, thorough and compassionate. Communication was promt, honest and reassuring. I also work in this field and know how hard it is right now. So I know this feed back will be important and welcomed. Thank you.
GP surgery review: hobs-moat-medical-centre
Title: Totally Unresponsive
Rating: 1 out of 5
Visited: April 2022
An admin error resulted in my Metformin prescription being cancelled earlier this year; I can accept that mistakes happen especially as the NHS as a whole is currently under so much strain. However, what I can't accept is not being able to get through on the phone (as per other patients' comments) and the medical centre just ignoring emails when I have tried to explain my situation. Consequently, I have not been taking Metformin for over 4 months now and it will be interesting to see how my diabetes review goes later on this year. In contrast, I've got other health issues following an accident I had last year and the on-going care that I've received from both Heartlands and the QE hospital has been spot-on. I like where I live, but if I lived elsewhere one advantage of my new location would be that this place wouldn't be my GP surgery
GP surgery review: hobs-moat-medical-centre
Title: Should be ashamed.
Rating: 1 out of 5
Visited: April 2022
I was away on holiday when my 75 year old mom fell ill. She could not get through on the phone (as usual) so drove to the surgery as she was feeling so poorly. She was visibly sweating from fever and shaking, yet after making her wait for quite some time, a stern receptionist told her to leave and informed her that 'you can't just turn up and expect them to help, the doctors are too busy'. My Mom was then told to go home and phone 111. She was that visibly poorly that on her way out another patient stopped her and offered to drive her to A&E. Luckily my Mom was able to call a friend (after not being able to get through to 111) who took her to A&E. My Mom had a severe urine infection. She also has heart failure so things could have become very serious, very quickly. Absolutely disgusting Hobs Moat Medical Centre, you should hang your heads in shame.
GP surgery review: hobs-moat-medical-centre
Title: Dire phone system not fit for purpose
Rating: 1 out of 5
Visited: March 2022
Gave up after 1 1/2 hrs hanging on the phone line, ‘You are 4th in the queue’ how can that be, then it was just ringing and ringing I gave up! Only needed a short course of antibiotics for UTI! ended up calling 111 and ended up in a walk in centre in Coventry! With a four hr wait, the whole primary care system is broken, how can people who work hang on a phone line for hours on end!!
GP surgery review: hobs-moat-medical-centre
Title: Disgusting
Rating: 1 out of 5
Visited: March 2022
Really disgusting reception staff. Snappy and extremely rude. They do not care about the people's health.  When you are at your worse feeling ill they called me a liar for saying I had a confirmed appointment for a doctor to call me back which I certainly did. Heartless staff.
GP surgery review: hobs-moat-medical-centre
Title: Very rude,unprofessional
Rating: 1 out of 5
Visited: February 2022
My wife have appointment at 11 am she ask to receptionist can you double check with my appointment she replied she doesn’t have access to see this ! You are just from 20 mints wait more !!! I have come from home to see everything is ok why she been too late ? She said she doesn’t have any patient with this name .when I point at her she was already waiting there from 45 mints . This GP Must review there staff service to public. Instead of help public get stressed.Lots of people have complaints on there reviews but nothing makes change.
GP surgery review: hobs-moat-medical-centre
Title: Awful
Rating: 2 out of 5
Visited: January 2022
I get given 4 prescriptions. I have to pay for them. My inhaler is the wrong style.The chemist say its the doctors fault so wont return it. The receptionist admits its their fault but says i have to pay again for a mistake thats not mine. She wont let me talk to a doctor, the nurse or a manager. I cant book an appointment or see the nurse about my asthma. Ive been left with no inhaler. She put the phone down on me after i queued for 1 hour 40 minutes. Im disgusted with this service, upset and so angry.
GP surgery review: hobs-moat-medical-centre
Title: Almost impossible to access
Rating: 1 out of 5
Visited: January 2022
This is a strong complaint about the real difficulty of accessing services at Hobs Moat Medical Centre. I didn't want to post it here; I know that staff are under pressure, and I have - unsuccessfully - tried to raise the issue direct with the surgery, but I feel there is no alternative.  I feel that Hobs Moat Surgery could almost be classed as a failing service, simply because the barriers to accessing services are almost insurmountable. Direct face to face access is not permitted, so all contact must, initially, be via telephone. However, like many others on this site, access is almost impossible. If you try to make an appointment to see/ talk to a doctor you are faced with the 8.30 stampede to try to get into the queue to make an appointment. One morning I rang repeatedly from 8.30am and it took me over 100 attempts simply to join the queue. I then waited another 47 minutes before my call was answered - to be told that no appointments were left, with the implication, try again tomorrow. Today I have tried to call for some test results. I rang at 11.30 to be told that results would not be given out until after 12.00. I rang back and was delighted to find I was only no.14 in the queue - this was progress. After waiting 38 minutes to reach the top, though, the line died. I am retired. What else do I have to do with my time than dedicate hours and days to make a (hopefully) routine request at my doctors? I have to reflect though on what this must mean for people at work or with more urgent enquiries. Why is the situation so bad? Are there any plans to remedy it? Why on earth isn't the practice using its fancy new website to post news and information about its services? Where is the complaints form they are required by the NHS to provide fro their patients?
GP surgery review: hobs-moat-medical-centre
Title: So bad
Rating: 1 out of 5
Visited: January 2022
This surgery is just unperforming in every way. Most times you cannot even join the queue to talk to someone. When you can join the queue it's often 90 mins or more. The link between the surgery and the chemist is broken and had been for months. Arriving at the surgery you have to queue outside in all weather. Simply shocking.
GP surgery review: moss-grove-surgery
Title: Dreadful website
Rating: 1 out of 5
Visited: January 2022
Trying to contact a GP and send some photos of an infection, but can't see the facility to do so as everything I click on either says the surgery is closed, or the link is invalid and then logs me out.
GP surgery review: st-paul's-partnership---lyng-medical
Title: Gave strange information with no explanation
Rating: 2 out of 5
Visited: January 2024
Rang the surgery to register, informed them that I am with a GP practice within the same building. Receptionist advised that I could not register with because I'm with a GP practice in the same building, gave no explanation to why. I contacted another GP practice in the same building and asked them if they would register me even though I am registered with another GP in the same building, they said yes that's fine. I'm wondering if the information given was actually policy or something just made up on the spot.
GP surgery review: tower-hill-partnership
Title: Blood test
Rating: 3 out of 5
Visited: January 2023
Made an appointment for a cholesterol blood test. Before I hung up I asked the receptionist if I needed to fast, she said no. I double checked and said do I not need to fast before a cholesterol test? She said no, it just says routine. 
Walked in to see the nurse and what was the first question she asked…. Have you fasted? She even pointed out to me where it said fasting on the blood form. 
Fortunately, having had a cholesterol check before, I had fasted but many other people may not have.
GP surgery review: tower-hill-partnership
Title: Helpful staff
Rating: 4 out of 5
Visited: October 2022
I was so worried when my elderly parents had covid. As they are hard of hearing I deal with the phonecalls and the staff were very helpful on the phone. When we saw their doctor she was fantastic. Thank you.
GP surgery review: tower-hill-partnership
Title: Terrible- Avoid
Rating: 1 out of 5
Visited: September 2022
I have given this doctors fair chance over the years and they are basically incapable of providing a service. Receptionists lack common sense or compassion when dealing with patients, almost like reading from a script. You are either dead or better before you get seen here. Usually, I don't write reviews but I'm frustrated and totally fed up with their terrible policies.
GP surgery review: tower-hill-partnership
Title: Bad Web services
Rating: 2 out of 5
Visited: September 2022
Website not fit for purpose. Reported to them several times but they don't fix it. There is a section to ask a question but when you click on it it says online appointments closed. Receptionist told me that can't be right and doesn't happen, I have sent screen shots to prove it but they still don't fix it. Can't get through on phone without 30min to hour wait and when working this is impossible. Please fix this ASAP as it would be a very useful tool
GP surgery review: tower-hill-partnership
Title: unfit for purpose
Rating: 1 out of 5
Visited: April 2022
after weeks of trying I finally got an appointment to see a doctor  who then referred me to the hospital. after having tests and xrays they send me back to my doctor at towerhill medical practice to discuss with a gp further advice about the severe pain I'm still in saying that I should be referred to the chronic back pain team or the back specialist or even the orthopaedic hospital seeing as I previously had a compression fracture of l1 vertebrae. my toes are numb and I have severe sciatica a stiff neck and hip pain now, a copy of the letter was sent to me and the surgery over a month ago, nobody got it touch, so today I called and managed to get through to the surgery to be told once again that I have to call back tomorrow as all appointments have been taken, I have done this several times now and I told the reception this. she once again cut me off. I have tried to book an appointment on-line but they suspended this service months ago. you cant even make a direct complaint.
GP surgery review: tower-hill-partnership
Title: Excellent service
Rating: 5 out of 5
Visited: March 2022
I would like to express my gratitude to the reception staff who have today gone above and beyond to help my wife receive treatment. I know during these unprecedented times getting healthcare treatment in general is proving difficult but the ladies on reception and in the office went out of their way to ensure my wife got the medications she needed! People are so quick to criticise healthcare staff especially doctors receptionists and I believe this is unjustified in Tower Hills case as the reception staff are a credit to the practice and deserve recognition. Please pass my sincerest thanks to the staff who have help me today they have truly been amazing
GP surgery review: tower-hill-partnership
Title: Great customer experience
Rating: 5 out of 5
Visited: January 2022
I had been trying to get a smear test appointment since the end of last year and every time I called I was told there were no appointments available and to call back. On the third time of trying and being told the same thing I was very kindly offered for someone to call me back when the appointments became available. Thank you very much for calling me back as agreed and booking an appointment for me at a date and time that was suitable. Great customer service!
GP surgery review: lion-health
Title: Data information on calls
Rating: 2 out of 5
Visited: December 2022
After reading many reviews, the main problem seems to be all appointments are taken, so as a patient, I would like to know and I expect others would too, what is the overall majority age group of all these appointments being taken for the day? Because most working people wouldn't be allowed to sit on the phone for an hr, waiting for an appointment at 8am. 
If it is mainly people, who are not working and it isn't urgent to be seen on the day, then why doesn't Lion health start a much more fairer priority system of 30 minutes; 8am-8:30am for those who don't have all day to make appointments and those with more flexible hours, are encouraged to ring after that time.
Most people can be identified by their number discreetly, based on a landline or mobile.
A trial run of this, wouldn't be impossible and maybe you might get fewer complaints from your patients.
GP surgery review: lion-health
Title: Poor service - completely unfit for purpose!
Rating: 1 out of 5
Visited: December 2022
When I rang for an appointment yesterday (13th Dec) at 08.00am sharp, I was 156th in the queue! When I finally got through after 75 minutes there was no appointments left, and I couldn't book one for another day, or even speak to anyone who might help me. This is not the first time this has happened. You are just fobbed off with 'ring 111'. 

This practice is completely unfit for purpose. And, judging by the many negative comments about its service, it doesn't seem to care about patient feedback nor do anything to address the issues of concern. 
I did ring 111 today after yet another fruitless attempt to speak to a doctor. I received emergency treatment near my holiday home in the South West and was advised to make a formal complaint about the lack of care at my home practice. I've recently had a blood test and an e-ray but could not make an appointment today to speak to a doctor to discuss the results, which he advised me only last week I should do as a matter of urgency.

Grammatical note: the answering service tries (in vain) to 'reassure' you that there are 'multiple' people answering the phones at all times. The term 'multiple' has traditionally been used for items that are in effect copies of one another. So, unless the people who answer the phones at the practice are clones of each other, then the message should perhaps refer to 'many', 'several' or even 'numerous' people answering the phone at all times. Sorry, to be pedantic about this!
GP surgery review: lion-health
Title: Cancelling appointments
Rating: 4 out of 5
Visited: December 2022
Sorry but this is not about the surgery but about patient access. I tried to cancel an appointment for today. It would not let me. I did fill a form in on the website but not sure when this gets seen. 
Plus I could not see any appointments at 7.30 on patient access this morning. I went on 2 minutes before and continued to refresh as I always do until that days appointments come up but nothing did. 
Please note this is not a complaint.
Kind regards
Sarah Owen
GP surgery review: lion-health
Title: Positive experience
Rating: 4 out of 5
Visited: November 2022
I'd like to leave my review to say thank you to those involved in my care during August and November. I am a rare visitor to Lion Health and felt it has a bad reputation for getting through/booking an appointment, however from my last two experiences I absolutely cannot fault. I have been able to get through in a reasonable time and my needs dealt with as necessary. Pleasant receptionists and compassionate Gp's providing the care I required. Thank you.