janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: alpine-house-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
Attended today after receiving a text message this morning to get a covid injection.  Straight in and out, no waiting and a nice friendly service.  A great service.
GP surgery review: alpine-house-surgery
Title: Can not get appointment
Rating: 1 out of 5
Visited: September 2023
Crazy appointment system. On the phone for over 1 hour each time we call the surgery to be told no telephone appointments. Tried to book by walking in and told to call up on the day. They tell you to go to A&E or Urgent care, how does this help the NHS??

I wouldn't recommend as its almost impossible to get an appointment here.
GP surgery review: alpine-house-surgery
Title: Excellent people that run this practice
Rating: 5 out of 5
Visited: September 2023
Had my flu and pneumonia jabs this morning.  Excellent service.  Well done to everyone who has run this clinic.
GP surgery review: alpine-house-surgery
Title: Caring,friendly and efficient
Rating: 5 out of 5
Visited: September 2023
My wife and I attended for flu and pneumonia jabs this morning.There was a stream of people attending for the same reason.All the staff were smiling and helpful and doing their best to make the aged attendees feel calm.All was under control with people moving efficiently from room to room.
GP surgery review: alpine-house-surgery
Title: Saturday Flu Clinic
Rating: 5 out of 5
Visited: September 2023
Attended the Flu Clinic on Saturday morning. It was really well organised with two receptionists and no waiting. Really nice welcome , in and out in under five minutes. Well done.
GP surgery review: alpine-house-surgery
Title: Excellent service for flu jabs
Rating: 5 out of 5
Visited: September 2023
Very quick and efficient.  Took my elderly neighbours (95 & 96) too who are both very unsteady on their feet and I spoke with a receptionist who said it would be no trouble to get a nurse to go outside and give them their injections in the car.  Brilliant and so kind.
GP surgery review: alpine-house-surgery
Title: Great organisation for flu vaccine
Rating: 5 out of 5
Visited: September 2023
Had flu and pneumonia injection on Saturday it was very well organised. There was a steady flow of people moving along very quickly. Well Done
GP surgery review: alpine-house-surgery
Title: Flu jabs service
Rating: 5 out of 5
Visited: September 2023
I had a text giving me details of the 2 all day Saturday sessions available for vaccinations. I booked a slot for 1.02 arrived early but the time from giving in my details and leaving having been vaccinated was no more that 90 seconds. I was impressed with the organisation for the day and also very appreciative that hard pressed medical staff had set aside 50% of their weekend to assist with the vaccination programme. A fantastic team Alpine House. Thank you.
GP surgery review: alpine-house-surgery
Title: Kind, helpful and understanding practice
Rating: 5 out of 5
Visited: September 2023
Most recent visit was for the flu vaccine yesterday. The practice was well organised; staff were efficient and patients were given the vaccines without any delay.
On every occasion that I have seen a GP, I have had helpful, understanding, professional care. Diagnoses and treatments have been explained well.
Nursing staff are efficient, competent and kind.
The reception staff are also helpful and polite. Considering how busy the practice can be, I think they cope with patient volume and issues well.
Having been a patient there for 33 years, I would recommend Alpine House Surgery.
GP surgery review: alpine-house-surgery
Title: well organised
Rating: 5 out of 5
Visited: September 2023
The Covid booster inoculation was very well organised, the staff were charming and it took no more than 10 minutes from beginning to end despite a large number of people.
GP surgery review: the-surgery-@-aylestone
Title: Great and caring service
Rating: 5 out of 5
Visited: July 2023
I appreciate the service given to my family at Surgery @ Aylestone, the staff have a lovely and caring attitude, and listen to patients needs, thank you, and keep up the good work!
GP surgery review: the-surgery-@-aylestone
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
I'm an anxious patient when visiting the GP, which is not often. Was reasonably easy to get an appointment today. Short wait, GP introduced himsekf by first name. Listened and made me feel cared for. Blood test immediately by another very good health professional.
GP surgery review: the-surgery-@-aylestone
Title: Helpful HCA
Rating: 5 out of 5
Visited: April 2023
The member of staff was very helpful and explained the treatment that I was having. They are always polite and very friendly.
GP surgery review: the-surgery-@-aylestone
Title: Great Help
Rating: 4 out of 5
Visited: April 2023
The surgery were very helpful in getting me my repeat prescription early as I was going abroad on holiday.
GP surgery review: the-surgery-@-aylestone
Title: Very prompt and efficient service
Rating: 5 out of 5
Visited: February 2023
I have a therapist helping me and I am not doing so well at the moment, she suggested making appointment with doctors, she could send them review and they were obligated to get in touch to encourage me to make an appointment, they actually rang on the same afternoon and advised me to call at 8am tomorrow & can arrange a phone appointment to review my medication, I was very impressed all dealt with so promptly
GP surgery review: the-surgery-@-aylestone
Title: Blood test
Rating: 3 out of 5
Visited: February 2023
I gave a blood sample for PSA test to be carried out.The practice nurse who carried out the procedure was quick and efficient in her work.Any action taken by the practice following receipt of results will determine my level of satisfaction overall
GP surgery review: the-surgery-@-aylestone
Title: Outstanding service & information
Rating: 5 out of 5
Visited: February 2023
I have experienced & received outstanding advice & support & treatment today regarding the menopause. Factual information & referral information given too, Which  has helped me so much & I’m so grateful.
GP surgery review: the-surgery-@-aylestone
Title: Practice nurse
Rating: 4 out of 5
Visited: February 2023
Appointment dealt with on time, practise nurse was efficient and friendly giving helpful advice. The waiting area and treatment room was very clean and tidy.
GP surgery review: the-surgery-@-aylestone
Title: Due to covid rather restricted
Rating: 4 out of 5
Visited: February 2023
.Last visit for diabetics with nurse conducted with confidence and reassurance I talked about the problem also nail problem and dry skin on feet have bought cream for feet and have treatment for my toe nails .
GP surgery review: the-surgery-@-aylestone
Title: Worst service
Rating: 1 out of 5
Visited: February 2023
My 7 year girl with  temp and water leaking from head waiting for call back 3 week.  We use walking centre and hospital. After 3 weeks they call to book appointment for next week that it’s joke. Don't use them.  Place like this shouldn’t exist.
GP surgery review: birstall-medical-centre
Title: Rude admin
Rating: 1 out of 5
Visited: October 2022
Really upset about how I was spoken to by admin staff. I’m a healthcare professional and shocked to be told ‘not to waste their time’ by asking for a gp appointment which I don’t often do. I was hung up on 3 times because I was supposedly wasting her time trying to access care that I’m entitled to. Really disappointed and offended. It’s been made impossible to even speak to my own gp about legitimate concerns which require a doctors attention I’ve had to book myself privately with a consultant.
GP surgery review: birstall-medical-centre
Title: Very bad service from reception
Rating: 1 out of 5
Visited: September 2022
I have a common issue with my GP not answering my call. I understand they might be busy but all the time I have to wait over 45mins to get through and It is happened 5th time that my call have not been answered and disconnected after waiting too long when I thought I am on top of the queue. I have complained about this with the surgery manager but still my problem has not been resolved now I am planning to change my GP. I have 3 years old daughter and I don’t trust on them to get appointment in any emergency. I have very bad reviews to give for GP addressed below. This is the closest one from my house but I am planning to change it with my previous one which is far away from my house but I was very happy with them and never had any issues before. I am on call since 1 hour while i am writing this.
GP surgery review: birstall-medical-centre
Title: Avoid then again you can't get seen!
Rating: 1 out of 5
Visited: April 2022
I had the misfortune of trying to get my elderly mum a face to face appointment. After an abrupt Hello I had to check it was the surgery I explained I would like an appointment for my mum. Receptionist offered a telephone consultation with the view to the Dr requesting to see her in surgery? Said no she needed to see a GP an appointment at Border drive offered @ 5pm said that would mean battling with rush hour. A few taps in the back ground and after being told she had moved things around an appointment for 4.20pm suddenly appeared. My mum attended her face to face GP appointment to be told she was actually seeing a nurse. The nurse said what my mum needed but had to have a call from the GP to arrange it. I'm not sure why the receptionist felt it necessary to not tell me it was not a GP appointment that I clearly requested. If that had been mentioned I would have said no to her travelling to Border Drive. This is not acceptable for a receptionist to blatantly lie. A poor service all round
GP surgery review: birstall-medical-centre
Title: unqualified advise from reception
Rating: 1 out of 5
Visited: February 2022
If you call at 8am it takes on average 35 minutes for the phone to be answered. When it is answered you are  told that there are no appointments available and to call again the following day. On and on it goes until you get lucky. 

Over the last few weeks, I have needed to call in regularly for follow up appointments.  On two seperate occasions,  I have spoken to the same person on reception. On the first occasion they gave me totally unqualified advise to call an ambulance because of the symptoms I described (cleary hadn't listened). 

On the second occasion they have told me, my latest blood results are normal so I shouldnt be concerned that I can't get an appointment to discuss the results. Again, totally unqualified advise. The fact is that the doctor is trying to work out what might be causing my symptoms and further tests will be required.

The manner in which they speak to patients is rude, abrupt and unsympathetic. Totally, unacceptable when they are afterall speaking to people that are feeling ill /vunerable.

The other person on reception is kind and doesnt offer medical opinions but still has to tell you there are no appointments available. 

Unfortunately its very difficult to see the same doctor regularly as they operate with locums. 

I would not recommend the surgery.
GP surgery review: parkside-medical-centre
Title: The barriers are still up post covid
Rating: 1 out of 5
Visited: April 2022
It is almost impossible to make an appointment to see a G.P. at this surgery. The surgery puts as many barriers in place to dissuade patients from visiting or seeing a g.p. There are notices everywhere in the building indicating that walk in visits are not welcome. The surgery is heavily over reliant on communication via the internet,telephone triage , anything but face to face consultations. Not everyone is confident to use the internet and all appointments are usually gone by 8am if you are lucky enough to get through to the surgery. Two new estates are being built near the surgery,so I can only assume the poor level of service will get worse as the surgery takes on more patients. I feel that covid is being used as an excuse to change traditional g.p/ patient relationships and interactions.
GP surgery review: marisco-medical-practice
Title: Caring practice
Rating: 5 out of 5
Visited: April 2022
Thank you to the Nurse Practitioner 
Professional, skill full  easy to understand and patient and reassuring with the elderly person.
GP surgery review: marisco-medical-practice
Title: Bad practice
Rating: 1 out of 5
Visited: February 2022
I had appointment at 1025am I turned up stood waiting at the desk then finally some one came I told her who I was she looked on computer then told me I was late but not by my watch,I was then told I was not going to be seen if I wanted to be seen I had to return in the afternoon,had someone been on the desk this would not occur. Then on my records I find they have put I did not attend that was not true I was refused to be seen.
GP surgery review: marisco-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
Phoned at 0810 this morning joined the queue spoke to a lovely receptionist who apologised and could only offer emergency appointments due to sickness but offered a push doctor appointment via mobile phone link which I accepted.
Got home followed the link and made a face to face Gp appointment within an hour, this was new to me but a brilliant easy to use service.
Great Dr consultation, prescription sent to Marisco pharmacy so all round excellent service from Marisco receptionist and video Gp which I will always be happy to use.
GP surgery review: marisco-medical-practice
Title: Terrible
Rating: 1 out of 5
Visited: February 2022
This surgery is appalling get told by the gp to phone if have any new symptoms whilst waiting for an urgent hospital appointment you try to start at 8am only to be told when and if the receptionist  answers all appointments gone then having to explain to a non medically trained person what the gp said sorry phone tomorrow this practice needs to go into special measures and re train receptionist if a doctor says one thing then the receptionist has no place in asking personal questions about a patient it’s called confidential for a reason and if that’s the instructions from the gp then that is good enough absolutely disgraceful place one reason for considering moving only used in a handful of times in seven years and nothing’s changed.
GP surgery review: marisco-medical-practice
Title: Brilliant service throughout
Rating: 5 out of 5
Visited: January 2022
Took my Father in law to Marisco at Mablethorpe... brilliant service from first contact. Receptionist friendly and respectful... all staff introduced by first name.... quickly seen with consideration, professionalism and humanity. Joined in with Father in laws humour and made him feel very comfortable and secure... thanks.
GP surgery review: hereward-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: January 2023
I am providing feedback on my appointment on 18/01/23. From the booking of the appointment, the consultation with the doctor and the dealings with the in-house pharmacy was a very pleasant experience. The doctor dealt with my two issues very well with good clear explanations and put my mind at rest. Dealing with practice staff at the desk and pharmacy was without issue. 10/10 to all.
GP surgery review: hereward-medical-centre
Title: Another Great Practice
Rating: 5 out of 5
Visited: December 2022
It would appear I have not responded successfully to the Antibiotics being prescribed. I asked if my GP would call to discuss my failure to respond to the Meds. I called a few hours later, my GP discussed the issue and prescribed a different Antibiotic. 
So pleased the GP responded so quickly and my lung infection clears in the coming days. I already feel a big difference with this medication. It was explained that sometimes it just requires a different Antibiotic to clear the infection not necessarily a stronger one. Such a relief to get the necessary treatment. Great service provided by my practice.
GP surgery review: hereward-medical-centre
Title: Great Treatment
Rating: 5 out of 5
Visited: December 2022
Good thorough explanations of what the treatment entitled and step by step explanation of what the professional was doing during the treatment. Great communication, professionalism and ensured that I was happy to go ahead with the treatment. Overall great service. Thank you
GP surgery review: hereward-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: November 2022
I had what I thought was an urgent need to see a doctor - no Injury , within 1 call from me to reception , two calls from the doctor to me , and a text picture , I was seen by doc within 2 hours total including calls , great advice , service and care . can’t imagine how it could be more efficient , in todays world with all restrictions , technology and dedicated staff showed what was possible 
I am not great with technology , and previously would not engage with it and just complain , but , by embracing what was on call , I would not hestitate to use the service again if ever needed , very comforting to know , help is close by
GP surgery review: hereward-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: November 2022
I recently contacted the surgery via Doctrin and I was very impressed with the quick and helpful response I received from a nurse practitioner. I was provided with an effective solution to my problem in a very efficient manner. This service is typical of that which my family and I have received from this practice for both serious and less serious issues over the past few years from both nurses and doctors. We are very grateful.
GP surgery review: hereward-medical-centre
Title: Again unable to book an appointment
Rating: 1 out of 5
Visited: November 2022
Called in yesterday to book an appointment told I had to phone in in the morning.
Called this morning told no appointments available!
Tried to book for tomorrow, not possible and must book on the day!
How can I do this?????
GP surgery review: hereward-medical-centre
Title: Caring practice
Rating: 5 out of 5
Visited: November 2022
Lung infection did not clear after taking Packup Antibiotics and Steriods. Phoned reception, they arranged for GP to call me. GP asked me to come in for a thorough check up. Given a check up and an explanation of the treatment strategy. All done reassuringly, with the proviso to get back in touch if things don’t change in 5 days. Excellent care and attention to detail, full explanation of my blood oxygen, blood pressure and raised temperature. It was a great relief to be given an immediate appointment, a new prescription and follow up. 
I had been getting anxious, the staff and GP at Hereward Practice provided confidence and reassurance that all will be resolved. I am feeling great relief having been seen by Practice. Excellent service.
GP surgery review: hereward-medical-centre
Title: Highly recommended
Rating: 5 out of 5
Visited: November 2022
I am extremely happy with the care I have received from the practice over the last 2-3 years. I have found the receptionists friendly and helpful. The nurses, doctors and health workers I have been in contact with have been professional and caring, always taking time to listen to and understand my health issues. I have always received timely appointments from them. Repeat prescriptions are sent promptly to my pharmacy of choice.
GP surgery review: hereward-medical-centre
Title: Very prompt appointment
Rating: 5 out of 5
Visited: October 2022
Called for an urgent query about my daughter, got a call back within 5 minutes and got an appointment with the doctor 10 mins after that. Really put my mind at rest and reassured
GP surgery review: hereward-medical-centre
Title: Superb service
Rating: 5 out of 5
Visited: September 2022
Everytime I’ve had reason to use the practice I’ve found the Drs , nurses, and admin team friendly and always do what they say they are going to do . 
Booking procedure fast and efficient.
Just want to say Thankyou and keep up the great work . :)
GP surgery review: lakeside-healthcare-stamford
Title: Excellent service
Rating: 5 out of 5
Visited: December 2023
Doctor was very efficient and got me the prescription I needed after two weeks back and forward to the hospital.
GP surgery review: lakeside-healthcare-stamford
Title: Great service
Rating: 5 out of 5
Visited: December 2023
Requested appointment and receive one within the same week with female doctor which I had specification asked for. At appointment was referred to hospital and received the hospital appointment within the hour.
GP surgery review: lakeside-healthcare-stamford
Title: Very caring
Rating: 5 out of 5
Visited: December 2023
Was treated with the greatest respect and listen too.  I was able to book online and was surprised to get an appointment straight away.  The doctor was very nice took his time to listen to what I had to tell him very polite.  Only took a few minute for the dispensary to get my proscription ready.  Was pleased with the overall appointment things are improving.
GP surgery review: lakeside-healthcare-stamford
Title: Very good experience 3 times this week.
Rating: 5 out of 5
Visited: December 2023
A Blood Pressure check at Sheepmarket with Healthcare Assistant, Meds sort-out and order at St Mary's with the Pharmacy and GP appointment at Sheepmarket all went extremely well. The best experience I've had from Lakeside for a long time, so am very pleased and appreciative of the staff concerned.
GP surgery review: lakeside-healthcare-stamford
Title: Served my husband very well thankyou
Rating: 4 out of 5
Visited: December 2023
Got same day appointment. Very nice Dr.understood my 92 year old husband treated with respect diagnosed gave prescription and advice.
GP surgery review: lakeside-healthcare-stamford
Title: successful appointment
Rating: 5 out of 5
Visited: November 2023
i was impressed by the gp's attitude. He explained the causes of my problem in comprehensive detail in a non patronising manner.  He then went on to offer advice on managing my condition which i found extremely helpful. i would also like to commend the reception staff who were extremely friendly and helpful
GP surgery review: lakeside-healthcare-stamford
Title: Excellent response and service
Rating: 5 out of 5
Visited: November 2023
I received excellent service from one of the GPs at the practice. The treatment I have received has been thorough with a successful diagnosis . Follow ups have been excellent too. I'm now on the road to recovery thanks to the professionalism and actions of this GP. Also worthy of note is the
service I received from one of the receptionists who followed up on a call to book me an appointment when the phone system was not working properly in the surgery. I thoroughly recommend this practice. Thank you
GP surgery review: lakeside-healthcare-stamford
Title: Awful practice
Rating: 1 out of 5
Visited: November 2023
Impossible to get appointment with any GP. 
Average waiting call time 4h. 
When you finally get through you will find out no appointments available in the near future and best is to call 111.
Trying to register via doctrin, good luck! Instant message the system is out of working hours. 
Going to the reception, no appointments available in the near future, best to book online.
Booking online, I still waiting.
This practice is a joke and lough from NHS!
GP surgery review: lakeside-healthcare-stamford
Title: Reassurance
Rating: 4 out of 5
Visited: November 2023
The Doctor  was very quick to respond to my telephone appt which had been brought forward as I was getting quite stressed about some tests I had had done. She was very understanding reassuring and explained everything in an understanding
GP surgery review: sleaford-medical-group
Title: Let down and confusing
Rating: 2 out of 5
Visited: October 2022
Went on ask my GP to try book appointment did all thats asked  then to have request closed and no appointment  booked . No reason why so i try to call and get all appointments for today booked please hold the line and nothing just message repeated .