janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2022
Doctor was very patient and thorough. He has referred me to podiatry to investigate further and given me a sample pot to use at the next opportunity to have the contents examined for fungal activity
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: February 2022
I've been there a few times for medical appointments and blood tests.  Friendly and professional staff.  Clean environment and respectful of the anti covid rules
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Excellent example of patient care
Rating: 5 out of 5
Visited: February 2022
Telephone appointment in the morning to discuss some previous treatment, but I hijacked this to discuss a (possible Covid-19) ongoing cough. The GP  allowed this "Patient-lead Consultation" to continue.
The GP was concerned that this may be serious and found (or created) a slot for a face-to-face appointment at the end of that day.
I could not have asked for any better response from a busy GP.
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Ok practice
Rating: 4 out of 5
Visited: February 2022
I have been with this practice for many years the only thing that lets it dow is the reception team some staff are rude and say they have booked you appointments and don’t do it.  Recently my son was I’ll I called the surgery as I wanted to speak to a doctor to be told by the receptionist it’s just a sickness bug last time I was aware they were not doctors and it actually turned out it wasn’t.   The doctors and nurses are amazing the surgery is always clean but it would now be nice to be able to see doctors face to face rather than telephone or video link.
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: February 2022
From the initial consultation with the Doctor, who took time to understand my problem and my concerns. I received my hospital appointment for the following week, within 48 hours of seeing the Doctor. The whole process from seeing the practice receptionist to seeing the Doctor, was dealt with politely and professionally. I have always received excellent service from both Shelley Manor and Holdenhurst Road surgeries when needed.
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Caring
Rating: 5 out of 5
Visited: February 2022
My GPS phoned me and arranged a appointment for me. The GPS I saw was excellent and arranged hospital appointment for me for the following day.  Thank you
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Very efficient service
Rating: 5 out of 5
Visited: February 2022
I attended the practice on Monday for a blood test appointment and was seen within 5 minutes of arriving. My doctor contacted me the next day with the result and proposed actions - - well done to the team 👍👍
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: very helpful
Rating: 5 out of 5
Visited: January 2022
the staff at this centre are always friendly, efficient and very helpful and I wouldn't hesitate to recommend this practice
GP surgery review: the-hadleigh-practice
Title: Excellent care
Rating: 5 out of 5
Visited: October 2022
Flu vaccinations :
Clear invitation.
Easy to book
On the day loads of free  parking available.
Very friendly and caring.
Very efficient.
GP surgery review: the-hadleigh-practice
Title: Efficient surgery
Rating: 5 out of 5
Visited: October 2022
Just had my flu jab very efficient very quick bit of confusion over where it would take place which for older patients could be distressing I had to ring surgery to check and was on hold for 15 minutes !
GP surgery review: the-hadleigh-practice
Title: Great experience
Rating: 5 out of 5
Visited: October 2022
I had my flu jab today and I have to say the system in place to book and then to attend is excellent. Very easy to book to receiving your flu jab. Well organised on site and very quick. Well done Hadleigh for making it simple and easy for all.
GP surgery review: the-hadleigh-practice
Title: Always cheerful
Rating: 5 out of 5
Visited: October 2022
Annual flu injection with the Corfe Mullen branch. quick, cheerful. Queue management was friendly and professional.
GP surgery review: the-hadleigh-practice
Title: Excellent flu clinic
Rating: 4 out of 5
Visited: October 2022
Attended at Corfe Hills School today for my flu vaccine.
From arriving in the car park to leaving took less than 5 minutes! Excellent service! A well oiled machine!!
GP surgery review: the-hadleigh-practice
Title: Very friendly
Rating: 5 out of 5
Visited: October 2022
As always, the staff and volunteers at the flu vaccine day, are so kind and friendly. I have been going to these sessions for a few years now and once again the session is run smoothly and efficiently. I always feel safe, and the Corfe Hills venue is great for parking too. Well done Hadleigh Practice.
GP surgery review: the-hadleigh-practice
Title: Flu Clinic
Rating: 4 out of 5
Visited: September 2022
Went for my appt at Kirkway only to see a notice on the door that the flu clinic was being held at Corfe Hills School. I booked online for Kirkway and subsequent messages confirmed this. 
My experience of having the jab was good, just spoiled by the lack of communication as to venue.
GP surgery review: the-hadleigh-practice
Title: Excellent Flu Jab Service
Rating: 5 out of 5
Visited: September 2022
This system works extremely efficiently. The staff are helpful and reassuring. The whole process is very quick and pain free!
Many thanks.
GP surgery review: the-hadleigh-practice
Title: Unhelpful doctors
Rating: 1 out of 5
Visited: June 2022
Very disappointing care from this surgery. It feels like the doctors have forgotten the art of patient interaction during the pandemic. No continuity of care and famous "lots of it about" response. Avoid!
GP surgery review: weston-house-practice
Title: Excellent Service & Response Time
Rating: 5 out of 5
Visited: October 2022
I had a complicated medical query that needed to be explained to the receptionist answering my call, but the person I spoke to couldn't have been more helpful. After eliciting what needed to be done the information was red flagged and sent to the appropriate person. Just a few hours later I received a phone call from the same receptionist to say the prescription I required was now ready for collection. How's that for service! Many thanks to the lovely person I spoke to.
GP surgery review: weston-house-practice
Title: Amazing first point of contact
Rating: 5 out of 5
Visited: October 2022
Spoke to lovely receptionist who was so helpful with everything I needed to assist with my husbands claim form. She is always lovely and bubbly and nothing is too much.
GP surgery review: weston-house-practice
Title: Excellent customer service
Rating: 4 out of 5
Visited: October 2022
The lady I spoke to was very helpful and took the time to listen to me and answered all my queries. She was very friendly and informative.
GP surgery review: weston-house-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Very quick and efficient service to get my flu jab completed within three days of booking an appointment
GP surgery review: weston-house-practice
Title: Not good
Rating: 2 out of 5
Visited: September 2022
Spend far too long on the phone waiting to speak to someone. Receptionists often abrupt and non friendly
GP surgery review: weston-house-practice
Title: Great Practice
Rating: 5 out of 5
Visited: September 2022
Both The receptionist and nurse were polite, friendly and efficient. My appointment ran true to time and the waiting room is a bright and comfortable environment.
GP surgery review: weston-house-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Went in to have blood taken. Staff were very friendly and efficient. Made it a good experience, explained what she was doing at each stage and was very polite in asking me what she wanted me to do. Good experience
GP surgery review: weston-house-practice
Title: Very friendly and supportive
Rating: 5 out of 5
Visited: September 2022
The staff in the surgery are incredibly understanding and supportive. Every time I needed help with sometimes complicated situations, I was helped. 
I found it’s easiest to call or go to the surgery to explain what is happening as understandably the staff are always really busy.
GP surgery review: weston-house-practice
Title: Extremely helpful receptionist
Rating: 3 out of 5
Visited: August 2022
Rang today for a couple of queries and to make appointment, receptionist was so very helpful, patient and accommodating.  Although I can't get appointment for a month she helped with other queries. Very pleasant to have such a calm helpful lady at the end of a phone.
GP surgery review: weston-house-practice
Title: Amazing reception staff
Rating: 5 out of 5
Visited: August 2022
The reception staff are always, incredibly friendly,  understanding and extremely helpful. They play a very important role and are the first contact patients have with the surgery - the team at Weston House do an amazing job under what I can only imagine are stressful times.
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The receptionist was very good she made a appointment for me the same day to see the doctor and also made a appointment to see the nurse for a blood test in the afternoon I was pleased to get everything done on the same day
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 1 out of 5
Visited: January 2024
I was. Liked in by a nurse in early December to have a pneumonia jab and a shingles vaccine. When I arrived on the 27 th December the nurse informed me I was too early for the shingles jab? So now I have to go back 27th Feb a whole 2 months ? What a waste of an appt that someone else may need
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 3 out of 5
Visited: January 2024
I could not fully hear or understand tge doctor as she was frequently coughing and at one point put me on hold so sounded like she was in a tunnel  I thought ok I can log in to patient access but there is norhing entered in Consultation or Problems. I would appreciate someone confirming result of xray and confirming diagnosis.
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 1 out of 5
Visited: January 2024
I received an email confirming my meds had been ordered on 20/12/2023. They weren't there just before Xmas and today, 4/1/2023, they still weren't there. Disgraceful.
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The physio explained my neck X-ray very well with a model. It was explained so I could understand it and was offered further physio appointments but declined as not too severe.
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The way I was treated was very professional I've never had a problem when I've been to the surgery everyone so polite and caring
GP surgery review: priory-gardens-surgery
Title: Awful practice
Rating: 1 out of 5
Visited: March 2022
Can never see a doctor for my baby, never any appointments if you can get through into the waiting line. Half time can’t even get in phone line. They’ve let my baby down 3 times and ended up spending hours up hospital and in urgent gp so she can be seen, each time she needed medication. Absolute shambles of a practice and not worth being a part of or my hard earned tax money going towards.
GP surgery review: priory-gardens-surgery
Title: Appointment
Rating: 1 out of 5
Visited: February 2022
Absolutely awful surgery. Staff/receptionist very rude, not helpful at all. I was waiting for over an hour for my appointment and all I got from receptionist is that nurse is busy when surgery was literally empty. Not a soul in building. Always excuses about COVID. Everyone else is getting on with their jobs so what is so special about GPs that they won’t have face to face appointment. Would not recommend it to anyone. Awful
GP surgery review: priory-gardens-surgery
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
This surgery are outstanding . The reception staff are friendly and very understanding . All the doctors are kind and ready to listen , as are the nurses . Last year I lost my mum to cancer and even through the pandemic, Priory Garden surgery went over and above to make sure my mum was receiving the correct palative care .
GP surgery review: priory-gardens-surgery
Title: Postnatal failure
Rating: 1 out of 5
Visited: February 2022
I am finding drs using coronavirus as a scapegoat now. I visited the surgery today to book in appointments for myself and my newborn. It is quicker to walk to town and book in inside the drs than it is to call.. today we witnessed 3 reception staff repairing a cupboard door while one member tried to book us in. She was clearly very new and confused. Flustered. The queue was outside the door.. but this cupboard door was far more pressing to the reception staff.. no phones were ringing in the office either so maybe they had turned them on again. Regardless they made no effort to help. So the one member of staff booked in my newborn for a face to face. However 6 week checks are now done at 8 weeks to make it easier for them, they immunise at the same time, and the mothers are now a phone call check at 8 weeks also. I Wasn’t told this in hospital, I was told both myself and my child would been seen this time. I was more understanding in 2020 when I had my second child.. the virus was new. I could be more forgiving. This is outrageous that a woman's care has been backbenched!
GP surgery review: priory-gardens-surgery
Title: Missed Call
Rating: 1 out of 5
Visited: January 2022
Had to wait 3 days until after I sent in an Engage Consult request for a consultation with a doctor. 

On the day the surgery phoned me, they called for half a second - literally not enough time to answer the phone (even though I had the phone in my hand at the time). Because I didn't answer in such an unreasonable time frame, my appointment was moved back another 2 days.

So I have now had to wait 5 days to even speak to a doctor about my concerns, let alone come to a conclusion on how to move forward. 

The surgery has become a joke for patient care, so unhappy with the service. In the past 2 years the service has plummeted to rock bottom and I have no faith in the surgery, doctors and other staff there anymore.
GP surgery review: priory-gardens-surgery
Title: Great Practice
Rating: 4 out of 5
Visited: January 2022
Doctors are good hard to get through on the phone  some time it takes up to 1 hour and when you go there have to wait 10mins in the que because reception staff are quite slow.Otherwise everything else is good.
GP surgery review: brooklands-health-centre
Title: Booking appointments
Rating: 1 out of 5
Visited: March 2022
The staff who book appointments with the doctor are not very helpful. I called recently the surgery to see a GP, they said I called 9 o'clock I should call 8 o'clock, the next day I tried calling 8 o'clock, the call was on waiting for 7-8 mins then going to EE voicemail. You have to try calling again, and because I got delayed they didn't give me appointment. I called the third day and similar situation is happening. I explained everything to the staff that their calls are going to voicemail and kindly requested to see GP. They said you can call 111. I do not understand this when you are ill you wanted to see your GP. If I can call 111 then what is the point of this GP surgery???
This experience is not my first experience since I moved to Brooklands we never had chance to see GP when we needed, the staff is not helping at all.
GP surgery review: brooklands-health-centre
Title: Progress
Rating: 3 out of 5
Visited: March 2022
I left a scathing review of this surgery a few weeks back and whilst most of the issues remain it is only fair to recognise when a reviewee responds positively. I received a call from the regional manager for Brooklands (who I can’t name apparently because of NHS rules!?) anyway, she took the time to call me direct following my review and listened carefully and attentively to my concerns and observations. It is fair to say that she outlined the work that is ongoing behind the scenes since this lady joined Brooklands at the end of last year and she was very cognisant of the issues and did not attempt to deny them or hide from them. Hopefully with people like this in charge who seem realistic about the issues at Brooklands we will see some improvements soon. Training of the reception staff, we both agreed vehemently, was a priority. 
Thanks to the regional manager (hopefully you’ll know who you are!) for taking the time and good luck!!
GP surgery review: brooklands-health-centre
Title: Worst practise ever.
Rating: 1 out of 5
Visited: February 2022
The Most disgusting treatment by staff ever!!!
Terribly Ill me and my daughter wasnt booked in and kept being told to call back next day as they cannot book people prior 
We coulda died and they still would of told us calm back next day

Disgusting 
Needs shutting down
GP surgery review: brooklands-health-centre
Title: The place is a joke
Rating: 1 out of 5
Visited: February 2022
I don’t even know where to start. The process for booking appointments at this surgery is non existent. Call at 8am tomorrow, same day after day after day. Cannot get to see a doctor for love nor money. If you want to complain you get told to email. I’ve done that twice to the surgery and the Brooklands Regional Manager - whoever that is if they even exist. Both emails were back in February and I’ve not even had an acknowledgment let alone an answer to my complaint. COVID has become the password for appalling service. Avoid this surgery like the plague. If you are reading this Brooklands perhaps you would like to tell me when I can expect to hear a response to my complaints and also when I will ever be able to book in advance to see a doctor face to face ever again. Absolute joke.
GP surgery review: brooklands-health-centre
Title: Friendly & professional
Rating: 4 out of 5
Visited: January 2022
I visited Brooklands clinic to have bloods taken.. lovely staff all very friendly,polite and professional. I have severe anxiety and do not go out without being accompanied by my husband or sister.They put me at ease.. completely different experience compared to my last GPs surgery..
GP surgery review: new-queen-street-surgery
Title: Great practise
Rating: 5 out of 5
Visited: September 2023
Received excellent care from my nurse during my appointment. Doctor very thorough and I came away feeling very satisfied with my treatment. Thank you.
GP surgery review: new-queen-street-surgery
Title: Very Efficient
Rating: 5 out of 5
Visited: September 2023
Really speedy service and the staff were very well organized and everything ran so smoothly that it did not take very long at all. Thank you to everyone involved.
GP surgery review: new-queen-street-surgery
Title: Very well organized
Rating: 5 out of 5
Visited: September 2023
Met at door by member of staff and told to join queue 4 people ahead of me. Within 2 minutes I was directed to room where I received my flu jab.. No problems at all.
GP surgery review: new-queen-street-surgery
Title: Flu Jab
Rating: 5 out of 5
Visited: September 2023
Very well organised.  Everyone at the practice was efficient and friendly and I therefore could not fault it.  Thank you New Queen Surgery.
GP surgery review: new-queen-street-surgery
Title: Practice review
Rating: 4 out of 5
Visited: September 2023
I was first contacted about when I wanted a flu jab. I replied I did and selected the date. On the day everything went smoothly. I was seen promptly and there were no issues and there were no after effects.
GP surgery review: new-queen-street-surgery
Title: Flu Jab
Rating: 4 out of 5
Visited: September 2023
Very quick and professional, excellent service unlike previous flu/Covid jab when the queue was 50 yards long and the waiting time unacceptable
GP surgery review: new-queen-street-surgery
Title: Flu jab
Rating: 5 out of 5
Visited: September 2023
Flue Jab delivered safely and quickly.  Staff were friendly and professional throughout, and delivered a good level of customer service throughout.
GP surgery review: new-queen-street-surgery
Title: Good practice
Rating: 4 out of 5
Visited: September 2023
On this occasion the vaccination session was well organised with a rapid and easy process with no hold ups.
GP surgery review: new-queen-street-surgery
Title: Enjoyable visit
Rating: 5 out of 5
Visited: September 2023
We found the surgery to be very quiet on our visit for our flu jab , with the staff very helpful and the injection itself painless,
GP surgery review: new-queen-street-surgery
Title: Quick service
Rating: 4 out of 5
Visited: September 2023
Well organised for the Flu jab. Everyone was very welcoming and friendly. It’s a shame the covid vaccine was not also on offer, at the surgery, for the older patients. This would have saved us the hassle of trying to find local locations that were offering this service. Instead, I found it very stressful, as there was nowhere in whittlesey and 119 were a complete waste of time, as they were constantly engaged. In the end, a very helpful lady from the stanground surgery made me and my disabled husband, an appointment with Boots Chemist in Hampton. Maybe Queen Street surgery can give their elderly patients, a bit of thought next time????
GP surgery review: bennetts-end-surgery
Title: Terrible Practice
Rating: 1 out of 5
Visited: February 2022
Trying to get an appointment is like winning the lottery the phone is always engaged, if you do get through no appointment available, tried 138 times today still didn't get through
GP surgery review: the-limes-medical-centre
Title: Very efficient
Rating: 4 out of 5
Visited: January 2023
My second time of ringing for blood results, still not back from lab, but a very helpfully lady said there is another system where the doctor can see them, I waited while the lady checked and not only were results there but the doctor checked them there and then and any further appointments where made, 
I thought the lady was extremely helpfully, I was impressed.
GP surgery review: the-limes-medical-centre
Title: Always extremely kind and helpful.
Rating: 5 out of 5
Visited: January 2023
Over the years that I have been with this practice I have always been well looked after - when my late husband was terminally ill at home, nothing was too much trouble for them. And now that I am in old age I find they look after me very well too and I am so very grateful for all the care I receive. I know it is difficult getting through to them on the phone but I’m afraid it is the same wherever you are in the country. I think the receptionists do very well and are always polite. Be patient as everyone is doing their best.
GP surgery review: the-limes-medical-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: January 2023
Today I was assisted by the most helpful receptionist who went the extra mile to ensure my enquiries were dealt with in full. Well done The Limes !!
GP surgery review: the-limes-medical-centre
Title: Helpful and caring.
Rating: 4 out of 5
Visited: November 2022
My family and I have always had a good experience at The Limes. On this particular occasion the doctor was really helpful, listened and I genuinely felt like she wanted to help me. Growing up on the other side of London my experience of GPs was very different so I’m not used to positive experiences at the doctors! The Limes are very busy and they do a great job of helping everyone under the circumstances.
GP surgery review: the-limes-medical-centre
Title: Helpful practice
Rating: 5 out of 5
Visited: November 2022
All the doctor's, nurses and one of the social prescribers here and reception staff are so kind and patient and extremely helpful towards my brother who is a patient here. With my gratitude and thanks.