janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: cranleigh-medical-practice
Title: Efficient
Rating: 4 out of 5
Visited: November 2023
I had a PSA check up, not pleasant for Dr or Patient, which was carried out without any unnecessary fuss. Thank you.
GP surgery review: cranleigh-medical-practice
Title: Outstanding- thank you
Rating: 5 out of 5
Visited: October 2023
I needed to contact my grandmother’s GP, as she took a turn for the worse while I was caring for her.

I could not have asked to speak to better healthcare professionals. From the wonderful woman who triaged the request and reassured me, to the kind GP who called us back so quickly, we received really excellent, compassionate treatment.

And I might add - all during one of the busiest months for GP surgeries.

Thank you - very grateful!
GP surgery review: cranleigh-medical-practice
Title: Fabulous practice
Rating: 5 out of 5
Visited: September 2023
I'm always contacted so quickly either for myself or my daughter. I'm very impressed...  always offered withe face to face or telephone apt extremely quickly with the gp that I ask for.  We are very lucky to have such a great practice on our doorstep.  All staff are so polite and helpful.
GP surgery review: cranleigh-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: July 2023
Online form was easy to use and call came from the Practice within two hours. Doctor was very helpful and efficiently dealt with my concerns.
GP surgery review: cranleigh-medical-practice
Title: Excellent response
Rating: 3 out of 5
Visited: July 2023
New check in system and response worked very quickly in all respects. Appointment, examination, diagnosis and confirmation of outcome within 3 days
GP surgery review: cranleigh-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: June 2023
I woke up with a possible infection so I completed the online form at 8am. I received a phone call at 8.06am offering me an appointment at 09.15am. I was seen promptly at the allotted time and was prescribed antibiotics. I picked them up from the chemist and took the first one at 09.30am. Excellent prompt treatment. Thanks to all involved
GP surgery review: cranleigh-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: June 2023
I was feeling really I’ll with a kidney infection, I tried phoning but I was placed in a queue, so I filled an on-line form which was very easy to do, a doctor phoned me in about 10mins and I received excellent care.
GP surgery review: cranleigh-medical-practice
Title: Great experience.
Rating: 5 out of 5
Visited: June 2023
I am fortunately not someone who has needed to visit the doctor on a regular basis. That changed recently and after being referred for a scan by a doctor at the Wonersh surgery I went for my results of this continuing problem at Cranleigh medical practice. I have now attended the practice on two occasions and cannot speak highly enough of it. My main praise must go to the doctor who dealt with my issue. He was extremely professional, listened and gave reassuring advice. I felt that my reason for attending was being given his complete attention. 

Highly recommended.
GP surgery review: springfield-surgery
Title: Seems to be overwhelmed
Rating: 3 out of 5
Visited: March 2023
Every routine has to be requested. Always a push to see the GP but offered phone call instead.
Friendly when you are given appointment but again one has to be determined. 
Time between say an optician's request for a specialist appointment along with hospital prescriptions seem to take too long to expedite.
GP surgery review: springfield-surgery
Title: Good treatment
Rating: 5 out of 5
Visited: February 2022
Nice, modern little local GP surgery.
Received efficient, skilful treatment.
One complaint - I can't find your address on your website!
GP surgery review: the-mill-medical-practice
Title: Unhelpful Receptionist
Rating: 1 out of 5
Visited: August 2023
Having recently moved to Wales and registering with a new practice, my new practice has contacted The Mill to obtain medical records for myself and my wife. This was 5th July; as of 14th August they are still awaiting them. We are now deregistered with The Mill but are in limbo as we cannot obtain repeat medication until such time as the medical summary is sent to the new practice. Having contacted the Mill several times, we are told it's out of their hands as they are waiting for the England health authority to give permission to send the file. 
Our new practice has requested a medical summary as a matter of urgency as this can simply be sent from The Mill, but for some reason The Mill seem unable or unwilling to send it.
During several conversations with The Mill, the reception team appear very unhelpful and very curt in their reponse. If patients were like this, I'm sure they would have something to say about it.
This is not the first time myself and my wife have experienced poor service from The Mill during our time with this practice.
GP surgery review: the-mill-medical-practice
Title: Brilliant response
Rating: 5 out of 5
Visited: April 2023
Realised on Easter Saturday that I hadn’t ordered a repeat prescription so completed application online through the NHS app. Hoping to get it by the end of the following week. It was delivered by Godalming Pharmacy Tuesday lunchtime and the copy was dated for Easter Monday so thank you to whoever was working on the bank holiday for the rapid response, much appreciated.
GP surgery review: the-mill-medical-practice
Title: Access on weekends
Rating: 3 out of 5
Visited: July 2022
I sent an e-consult on Saturday evening hoping to get a response on Monday but I got a response on Sunday and subsequent email and I was very impressed with this. I think it is very impressive and I would like to say a big thank you to the person working on there weekend.
GP surgery review: the-mill-medical-practice
Title: Successful treatment
Rating: 4 out of 5
Visited: June 2022
I had a small lesion on my foot which my efforts constantly failed to heal. This worried me because I have a tendency to ulcers due to poor circulation, so I sought help from a nurse. The first attempt failed, but the nurse tried again and this time it held and new skin grew. I want to thank the nurse for their persistence and skill.
GP surgery review: the-mill-medical-practice
Title: Simply the Best!
Rating: 5 out of 5
Visited: April 2022
I have a recurrence of a non-urgent but worrying personal health issue.  I used the Practice's website to report the problem and request a face-to-face appointment.  I received immediate text confirmation followed by a private text "conversation" with the practice which resulted in my being given an appointment the next day.  The doctor (who saw me ahead of my appointment time so no waiting) could not have been more reassuring and solicitous.  He dealt with the problem with complete professionalism and I went away with some pills (collected from the adjacent pharmacy) and a test swab sent for analysis.  I am lucky and very grateful  to be registered at such an excellent practice.  Thank you.
GP surgery review: the-mill-medical-practice
Title: Rather unhappy
Rating: 4 out of 5
Visited: April 2022
Have been a patient of this practice since 1977, and most of that time very satisfied with treatment.
But have waited now for several days for a physician to sign off a repeat prescription for Ultibro medication, meaning we are 12 hours away now from Godalming, on a holiday booked and paid for. 
My estimate is that I have already spent at least 10 hours trying to expedite this, and having made arrangements to have the med sent to me here in North Scotland. Poor receptionists
 to have borne the brunt of my (natural) irritation.

[There is no phone reception where we stay, so communication is chiefly by email -- which should work but seemingly does not]
GP surgery review: wonersh-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: May 2023
Good morning all the wonderful staff at Wonersh surgery. My experience of requesting an online appointment and script was truly exemplary and I felt compelled to personally thank you for the immediate and prompt response. 
Last week I had a recurrence of impertigo, a condition which has plagued me all my life. I made an online request to speak to a doctor and after providing the requisite information, by return, I was messaged to inform me an electronic script had been sent to Shalford Boots. 
My condition has since cleared because of the immediate response and actions taken by the doctor. Thank you so very much. I appreciate your immediate attention and care for your patient. 
Wonersh surgery has been absolutely marvellous on every occasion I have sought assistance. 
Have a wonderful day everyone. 
Anna Williams
GP surgery review: wonersh-surgery
Title: Good doctors poor reception
Rating: 2 out of 5
Visited: March 2023
Reception ist rude obnoxious told me wrong information an cud nt help me . Needs all repeat practices for menopause an said no record s of . An id already got them from them no resolve all .!!
GP surgery review: wonersh-surgery
Title: Efficient GP
Rating: 5 out of 5
Visited: October 2022
Hi,  Efficient booking for a 3 year old child to see nurse. 

My feedback is there is no cycle parking at the practice.  Lots of car parking but not a single place to lock my bicycle up.
GP surgery review: ashley-centre-surgery
Title: Great diabetic care
Rating: 5 out of 5
Visited: November 2023
I was diagnosed with insulin dependent diabetes last year. It was quite a shock and the NHS emergency system, really let me down. 

The specialised diabetic nurse at Ashley Centre was brilliant.  She explained my diabetic care path and assisted me through the process.   Always being attentive and caring.  Thank you, a great example of patient centred care.
GP surgery review: ashley-centre-surgery
Title: Getting through on phones=awful
Rating: 3 out of 5
Visited: March 2023
On a Tuesday afternoon I spent 1hr 5 mins in a queue waiting to get through to reception. For 40 mins I was first in the queue. Incredibly frustrating. 
When you get through to staff I always find them helpful and doctors in my experience are brilliant. The phone service totally let's the practice down though and if not improved will force me to change practice unfortunately.
GP surgery review: ashley-centre-surgery
Title: Frustrating and no appointments
Rating: 1 out of 5
Visited: January 2023
I am new to the practice.  I continually get texts on my phone asking me to take part in surveys.  My phone is not Wi-Fi so I can’t.  I have a tablet for emails but reception ignore my requests for email, so I can’t win.  Have struggled to try to get app but still unable to use.  I get confused and find this upsetting.  No appointments at all.  I recently had a chest infection and had to go to 111 for help getting a call back for antibiotic.  Very frustrating and not user friendly.
GP surgery review: ashley-centre-surgery
Title: terrible
Rating: 1 out of 5
Visited: December 2022
Terrible services, the receptionists have a sign saying they won't tolerate abuse? They are the most heartless people i have heard handling calls... talk about customer service you need new staff. No sympathy nothing and work in healthcare sector? joke 
Going to be making a formal complaint and taking this all further. Can never get appointments ask to ring at a certain time never anything left. Service has just been going downhill with this practise.
GP surgery review: ashley-centre-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: October 2022
I myself am a nurse & can’t even begin to explain how disappointed I am in this surgery. The receptionists are incredibly rude & unhelpful. It’s impossible to even get through, for the past two weeks I have been ready to call before 0800am & as soon as it rings I am cut off and told to call back later. I call back & there’s no appointments. Very unhelpful & rude I have no idea how they function or provide a service to people when they can’t even get the basics right.
GP surgery review: ashley-centre-surgery
Title: Impossible to see a Doctor or Nurse
Rating: 1 out of 5
Visited: October 2022
I am supposed to have monthly B12 injections, I am also recovering from Cancer and have autoimmune disease. I have missed 4 months of injections as there are never any appointments and the receptionist refuses to help. I am now feeling very unwell!

My son had surgery 10 days ago and needed daily dressing changes for 6 weeks, surgery refused to release appointments even with a letter from the hospital. Now have to drive to St Helier every single day for a simple dressing change absolutely furious.

Father-in-Law breaks his should 2 weeks ago, still he cannot get an appointment, he has phoned every day! they will see him end of November. Tried to put in a prescription for urgent pain relief took 7 days for them to write out a script. Refusing to give him his sick note as can only do with a Dr's appointment but refuse to give him an appointment.

It's such a shame as this used to be a fantastic surgery and if you win the lottery and actually get to see your Dr they are very good. Receptionists need sacking and the whole surgery needs an urgent overall before somebody gets seriously hurt by their incompetence to provide care.
GP surgery review: ashley-centre-surgery
Title: Extremely poor
Rating: 1 out of 5
Visited: October 2022
I have been trying to get an appointment both via phone and Livi app but since last 1 month have been unsuccessful. No one answers calls and it will cut you off with a default message saying call again  , have tried at 8 am and 12.30 pm . I have emailed practice and they keep asking me to call . Impossible to get an appointment and can never get a face to face appointment. Service was good till 2021 and had always got appointments but since then has deteriorated beyond belief . Very unhelpful now .
GP surgery review: ashley-centre-surgery
Title: Distressing and exhausting GP experience
Rating: 1 out of 5
Visited: September 2022
Booked a t/c appt with trusted female GP  regarding two new and very personal female issues.  So happy to have got her. Followed up this booking with a footfall message about my problem as I’m so embarrassed to speak about it. Admin advised me just to make her aware of the message when I get her call back.  I wait.  4 hrs later - Male GP calls me! I’m completely blindsided by that and very embarrassed. Ask to speak to Dr I’d booked. Gets irritated immediately with me. I’m so embarrassed. He repeats that he doesn’t know anything about this booking, he was just been asked to call me. He says I can’t ask for a particular doctor, that’s not how it works. But that’s untrue. That is how it works. I repeat I’d like my appointment with Dr I’d booked. He says I need to call and make an appointment with her. I say I did. He says there’s no record. Eventually he lets me know that the manager specifically asked him to call me. No explanation as to why. Since when does the practice manager book your doctor for you? Last year I had a very upsetting consultation with this male doctor when I was very unwell. I feel very nervous around him. Would never ask to speak to him. Later, another different female GP calls me back. I refer her to the content of my footfall message but she says she doesn’t have access to that. She tells me Dr I’d booked with is not in today, she has gone home for the day. I’m actually at the practice by this time and see I this doctor there while other doctor is on the phone to me. Dr says that if I want a t/c with Dr I’d booked with, then I have to ring up and book that. I say I did that. She’s says she has no information about that! Gaslighting. Back to the start. So awful. All the warmth that my long-standing previous male GP brought has gone since he retired last year. They have a very defensive structure. Layers of barriers that just caused me harm. They don’t seem accountable to us. Very sad.
GP surgery review: ashley-centre-surgery
Title: Disappointed, again
Rating: 1 out of 5
Visited: August 2022
Following previous reviews on this site, I would also like to say the doctors and nurses are really great and professional. The reception team are extremely unhelpful to the point of uncooperative.

I have been helping my daughter sort out an appointment for a urine infection.  She called, as requested, first thing this morning and managed to get an appointment with a doctor who was extremely helpful and asked her to take in a urine sample immediately, which she did.   The doctor said she would call her at 1pm with the results of a dip test. 1pm came and went, so my daughter called this afternoon and was told by reception that she would have to wait 48 hours for test results, bearing in mind we have the long weekend ahead of us.  When I got in from work we decided to go to the surgery and find out if my daughter could find out what the results were and hopefully get some antibiotics as she was in a lot of pain and discomfort, but we were told we would have to wait for the results, or call again tomorrow morning at 8am or 12.30pm for another appointment.  We explained that my daughter works in a shop and had to work tomorrow - a long shift covering the hours of the opening hours of the surgery.  The answer was 'If you were that unwell you wouldn't be going to work'  A totally unacceptable way to speak to a young person.  Not everyone has all the time in the world to make appointments in person or hang on the phone for what seems like hours. 

Eventually, after a lot of discussion between us and the receptionist, we were told that a note would be left for the doctor. She actually called within half an hour and apologised. Apparently the urine sample had not been given to her and therefore had not even been tested.  All of this conversation was being heard by other patients in the waiting room.  No confidentiality at all. 

I haven't even got to the blood test results my daughter is waiting for ... initially another 2 week wait for results and after almost begging, now just over a week.  Absolutely disgraceful.

The lovely doctor's practice I have been a patient of for 55 years is a shambles.

Please, please do something about this awful situation to help your loyal patients.
GP surgery review: ashley-centre-surgery
Title: Nightmare trying to see an actual doctor
Rating: 1 out of 5
Visited: August 2022
Firstly can I say that the doctors are really lovely and professional. The reception team are the standard moody and unhelpful kind that you find in all gp practices.

Trying to get an appointment with an actual gp is basically impossible. I have to wait 4 weeks just for a telephone appointment with my gp otherwise I am told I need to call everyday at 8am or 1230pm or attend the practice in person at these times to get an appointment on the day.

This is a ridiculous expectation for most people who work full time.

What has happened to online booking capabilities???

This surgery is so behind and outdated in its service user functions between the surgery and its patients and really needs modernisation in its processes, Fast.

I needed a private referral letter recently and had to attend the surgery to collect a paper copy of it...........its not 1980, you can send password protected documents via secure Nhs email.

Confidentiality is not maintained in that large open waiting area. You can hear everything patients are talking about at reception from personal details to medical details.

At least play a radio or tv, any background noise.

I really had high expectations of this surgery when it moved to its new home, but it seems to have just gotten worse.
GP surgery review: derby-medical-centre
Title: Caring Practice
Rating: 5 out of 5
Visited: August 2023
Some delay in seeing my Doctor but this is not unusual as he gives all his patients the time they need and is usually running late. 
I don’t see this as a problem - just a job well done Generally a very positive experience.
The Health Service is under incredible pressure and all staff do their best.
GP surgery review: derby-medical-centre
Title: Online System & ability to Contact Practice
Rating: 2 out of 5
Visited: June 2023
Online system tries hard, but the user experience ends in failure too often. Apparently it only operates between 9am and 12noon Mon - Friday - which is ridiculous & is not communicated anywhere. The practice really needs to think about how the customer experiences this interface. The feedback section of the website is difficult to find & when you do find it by searching it doesn't actually allow you to give any specific feedback - just 'good experience' or 'bad experience' - a very bizarre approach.
GP surgery review: derby-medical-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: January 2023
Yesterday I had an appointment with my GP, he referred me straight to A&E where I was thoroughly checked and diagnosed with quite a serious condition. I am so grateful to every single person in the amazing team that is the NHS that I have spoken to in the last 48 hours, they have all been incredible. The poster which was already in my window about supporting the strikes stays up! You are all amazing and with so much more.
GP surgery review: derby-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
In these difficult times, I had to request an urgent repeat prescription as delivery from the online pharmacy I normally use was delayed. The prescription was issued promptly and I received text messages to keep me updated. Excellent service as usual, thanks very much.
GP surgery review: derby-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: December 2022
We called the GP this evening (13 December 2022) in regards to our 14 months old daughter as we suspected she may have scarlet fever, the practice refered us to the duty oncall doctor who rang us within minutes and asked to go in for our daughter to be examined. We were greeted by the doctor who was extremely compassionate, caring and took the necessary time to examine our daughter and provided us with reassurance. The Dr not only examined our daughter in an extremely professional and caring manner, he related to us as anxious and worried parents and provided us with adequate information to alleviate our worries and concerns. We are extremely grateful to tye Dr, a brilliant experience in such circumstances thank you
GP surgery review: derby-medical-centre
Title: Poorly managed appointments
Rating: 1 out of 5
Visited: November 2022
I have been locked out of the online booking system, spent 20 mins waiting in the phone queue to be told I have to call again (presumably waiting in another queue) at 1pm when they release afternoon appointments. There is no logic to this and it shows very poor customer values. I have a sick child and want some confidence in when he might be seen by a Dr.
GP surgery review: derby-medical-centre
Title: Efficient and helpful
Rating: 5 out of 5
Visited: September 2022
My wife and I have used the practice for years. There has been a massive improvement in the service received since Covid. Prior to that, the receptionists made errors, and (regretfully) were rude, in particular to other patients when I visited for appointments. The service given by the support staff and doctors is now excellent and that extends to, for example, the waiting times for referrals hospital etc. I know there has been bad press about this recently but we are personally very happy with the Derby Medical Centre - and the wider service given by the NHS in Epsom. I was in business for many years and I know this change must be as a result of better and more efficient management, well done to whoever managed this from Covid!
GP surgery review: derby-medical-centre
Title: Really positive experience
Rating: 5 out of 5
Visited: January 2022
I had an appointment with Nurse Preston today for a smear test and it was a really positive experience. She talked me through everything and really helped me to relax as much as I could. I will definitely be less anxious next time so thank you very much!