janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: kingston-health-(hull)
Title: Unfriendly receptionist
Rating: 2 out of 5
Visited: April 2022
Had to make a call to the practice for an appointment, I asked questions regarding a Saturday appointment and the processes around prescription etc and the receptionist was unhelpful and quite rude and spoke to myself like I was an idiot for asking a couple of the questions I did, I advised her of this and all I got in response was she will put notes on my file that I was been a pain in the backside (obviously not those words ) but that was her response to me advising her that she was Been quite rude.
GP surgery review: kingston-health-(hull)
Title: Worst go ever power trip receptionist
Rating: 1 out of 5
Visited: March 2022
Wouldn’t even bother wasting your time.

The receptionist are nothing but rude, the odd one is friendly( literally maybe 1-2). Haven’t been at the practice that long and yet I’m looking elsewhere. The manager must put in some competition on who can be the rudest, one in particular stating she hasn’t the time to ring around finding out results. One of the Drs ( who I won’t mention) didn’t have any clue as to the issue I rang with just kept replying with “ erm” “ erm” then called me to come in and same again sat saying “erm” then took me off medication which wasn’t his place to as he never spoke to my consultant & prescribed with me something completely wrong!! This place needs closing down nothing but horrible people. It’s ok for us to be spoken badly to by staff, yet if it the clocks turned they’d be quick to complain “how they’re only doing there job”
GP surgery review: kingston-health-(hull)
Title: Aka great practice
Rating: 2 out of 5
Visited: January 2022
Had a appointment last Tuesday they told me that doctor will ring me midday . Comes at 9.22 my phone rang literally 3 second then cut off . Cos I didn’t not slept that day . Hence my both fingers broken also run out my meds  I was awake  the whole night prior. Then I rang back the women on the phone talking to me like I made the mistake not answering the call ,she was rude , had attitude that you simply wouldn’t want to hear especially all I wanted to speak to doctor .then she said at the end of the conversation I l let doctor know then get back to me well today Saturday not heard a thing since.  Surely you don’t want us sit by the phone or glue to the phone all day to wait for a call come through. I suggest get a grip in what you do  or whatever’s job you do treat people fairly .
GP surgery review: modality-partnership-(hull)
Title: Shocking
Rating: 1 out of 5
Visited: August 2023
I have tried contacting my gp surgery for the past 4 working days now, multiple times during the day to be cut off because there are more than 100 people in the queue, I have serious concerns regarding medication I am taking and I'm in desperate need of advise, the one time I did manage to speak to a gp regarding the issue, she had never heard of my condition as it is rare and could not offer me any support ! This gp has endlessly let me down.
GP surgery review: modality-partnership-(hull)
Title: Telephone problems are 'not' exceptional
Rating: 1 out of 5
Visited: July 2023
Have been trying to talk to a doctor for three weeks about X-ray results. Call backs happen to be when I am not available  Arrange and keep to a time please.
I have read and agree with all the reviews including the very rare good one - miracles do happen.  The call answering system is, and for along time been under resourced lacking staff or equipment. 
It annoying to be given the excuse "exceptional circumstances" when it is the common occurrence.
GP surgery review: modality-partnership-(hull)
Title: Exemplary
Rating: 5 out of 5
Visited: July 2023
So, I start with a telephone call for appointment.   (This takes a fair time, so I put my phone on speaker and get on with other stuff - keeps the blood pressure down!!) Got an appointment as willing and currently able to go to all surgeries.   Lovely waiting area.  Clean.    I see a doctor less than 2 hours after I got through.   Doctor competent, clearly caring, gave me time, explanation, 2 way conversation.   Couldn't ask for more!  To be honest, only problem with this practice was a fellow patient in waiting area - to whom I had to point out that she had set off my asthma by spraying her perfume copiously around less than a metre from me.   Ah well.
GP surgery review: modality-partnership-(hull)
Title: New Hall Surgery Very Disappointed
Rating: 3 out of 5
Visited: June 2023
I graised my leg at work 2 days and it became badly infected and looked like mosquitoes had then bitten me.
Rang Surgery Friday 23rd June after a call back I sent pics of the state of my leg..was told will get a doctor to ring you. 
No one rang me.
Unable to go to work has the infection had now got alot worse n was inflamed and swollen I went to the surgery at 8am large queue because the checking in machine wasn't working, one lady on reception by herself I was told this is because of a shortage of staff ..when I got to the front at 9am explained myself and the receptionist told me I should be at a walk in centre because doctors do not deal with bites....excuse me this is my doctors surgery am I missing something here doctors don't deal with bites...this is my doctors n If I attend with bites or not if I don't know what they are I  expect to wait my turn n to be seen by one.
The receptionist was very unhelpful she eventually asked my name address etc and then told me a doctor had sent a prescription to my local chemist on Friday.
Very Incompetent and Bad Practice.
GP surgery review: modality-partnership-(hull)
Title: Unanswered phones
Rating: 1 out of 5
Visited: May 2023
I was in the queue of 15+ people in front of me. After 30 mins I was in a queue of 30+ people in front of me. Your meant to move up the queue, not backwards. 
After 1 hour and 45 mins I hadn't moved and hung up. I rung 111 instead.
They never answer the phones. The worst GP practises group going. The fact they ignore all calls is disgusting. Then they try to say your call is important to them.
Total waste of time trying to get hold of the doctors. Just ring 111, don't mess about.
GP surgery review: modality-partnership-(hull)
Title: Can’t book an appointment
Rating: 1 out of 5
Visited: May 2023
I really can’t believe that we are in 2023 and it’s impossible to book an appointment- either online or via the telephone. 
I have tried to book two appointments via the system online for an asthma review ( requested by a nurse). Both times, the appointment showed briefly as booked but neither appointment showed on my future appointments on System Online and I cannot get through on the phone to check if the appointment actually booked or failed to book! As a public sector professional myself, I cannot spend 2 hours each day on the phone in a queue between the hours of 8 and 6. This service needs to be more efficient, accessible and reliable. The Push Doctor service was a hit, shame you cancelled it. I’m moving away from Modality like so many others.
GP surgery review: modality-partnership-(hull)
Title: Very happy - almost always the case!
Rating: 5 out of 5
Visited: April 2023
Had an appointment with a GP at New Hall Surgery.  Rang as soon as calls accepted at 8.00 a.m. and had an appointment for 10.20 a.m.  Felt well treated by doctor, very good communicator and satisfied with outcome.  While waiting, I could see the reception staff to be very effective, helpful and well informed.   When making appointment by telephone, I always put my 'phone on speaker and get on with other things as it can take ages.  But have noticed that you can jump from caller 15 to being dealt with a couple of minutes later,  so I presume there are a number of call handlers.   When I see negative comments on the site, I think more people with positive things to say should take the time to put in a review.
GP surgery review: modality-partnership-(hull)
Title: Absolutely useless!
Rating: 1 out of 5
Visited: March 2023
I have been trying to get through to the surgery for weeks. Always the same recorded message saying that the surgery is very busy and I should try the triage option on the website but that option is not available! The recorded message simply plays through and then puts down on me, can't even be bothered to answer the phone to tell me that they don't really give a monkey about me. My daughter needs her inhalers review and I don't know who will be bothered to do this. If I take her to A&E they tell me that it's not an emergency and I need to contact the GP. Primary care is a joke at the moment. We pay our taxes and they should give us a service. Be ashamed of yourselves.
GP surgery review: modality-partnership-(hull)
Title: Wonderful service
Rating: 5 out of 5
Visited: February 2023
I have visited the West Hull Health Hub Calvert Lane several times this year for consultations and treatment. The nurses and reception staff are professional, kind and understanding. In particular I would like to thank the GP who has seen me.The GP is absolutely wonderful and I am so grateful for the help which I have been given.
GP surgery review: modality-partnership-(hull)
Title: Disgusting practice
Rating: 1 out of 5
Visited: January 2023
I waited three years for an appointment. I live 37 minutes away from the clinic.I gave myself 1hr 10 minutes to get there .arrived late called before being late to explain my situation but no answer left message not relayed. So they choose to not see me !! Then have the audacity to say I was aggressive and threatening when asking about their decision. My mind is blown .I got a call after which I never asked for once I’d told them I’d be complaining to harass me and say they would be banned from there practice..it’s laughable if I hadn’t waited three years for it !!!
GP surgery review: st-andrews-surgery
Title: Disgusting
Rating: 1 out of 5
Visited: January 2023
Absolutely terrible service. Rude receptionists who think they are doctors and made me feel like a nuisance. All I wanted was a form to be filled which I paid for the privilege. 1 sheet took 6 weeks shameful.
GP surgery review: burnbrae-medical-practice
Title: Poor poor poor
Rating: 1 out of 5
Visited: August 2023
On behalf of my elderly mother currently aged 87, ongoing health conditions, cannot get to see her go face to face after experiencing swollen feet now since august….despite phoning several times…eventually seen by a nurse practitioner……referral made for cardiology….she has ongoing new atrial fibrillation…..still nothing from her gp…no medication review just an email to myself explaining how busy they were and how difficult it was to prioritise calls and messages…now more than 12 weeks later she still has never seen her gp, she has had an echo and awaits….patiently ….no response to her nurse request for a medicine review, nothing, still waiting,,,today I had another email from the practice in response to her phone call this morning as she has been awake all night distressed due to irritable cough and cold… she has a prescription for antibiotics for 5 days…no consultation just a prescription..even although she explained she didn’t have anything to express in her chest, this is shocking treatment for an elderly person who surely warrants a face to face review.. she refuses to change her go as at her age she can’t be bothered with the trauma of anything new….disgusted doesn’t even describe
GP surgery review: burnbrae-medical-practice
Title: Very helpful
Rating: 5 out of 5
Visited: January 2022
I am very thankful for the help of the full team, especially during these precedented times. Had a telephone triage appointment then was offered a same day appointment, my symptoms did not improve was offered another same day appointment a few days later
GP surgery review: city-health-practice-ltd
Title: Not Fit For Purpose
Rating: 1 out of 5
Visited: September 2023
Constantly kept waiting in phone queue only to get cut off, when do actually get to talk to someone it's virtually impossible to get an appointment. Surgery also reluctant to share medical results with the patient.
GP surgery review: city-health-practice-ltd
Title: Appointment system is outdated
Rating: 1 out of 5
Visited: August 2023
The appointment system is outdated and dangerous after trying to get a appointment for 3 weeks solid every morning at 8am.

You can never get an appointment you are passed over to walk in centres which are struggling even more then the our own gp services. and can’t provide you with the things you need. So you’re always going back and forth. 

I ended up in a&e recently because my condition got worse and turned into a Medical Emergency because I could not access my gp. 

I’ve been told I need a follow up appointment after been in hospital with my gp to discuss a care plan and update medication. 

And still can’t get an appointment so my condition is ongoing the surgery booking system needs an overhaul.  

24 Day’s trying to get an appointment. And counting  I understand the NHS is under pressure but having 1 doctor for thousands of patients is wrong. We was told that merging the doctors with chp would give us more appointments. 

But since the merger it’s impossible to get an appointment.
GP surgery review: city-health-practice-ltd
Title: Not supportive. No person centered care
Rating: 1 out of 5
Visited: June 2023
I have been trying to book an appointment to get a mole checked out. I have rung several times to be told there is no such thing as booking appointments anymore and I have to call at 8am in a morning, which is fine if you can guarantee that if I take the day off work to call at 8am you can fit me in that day but there is no guarantee of this. 

Surely the surgery does not run on spontaneous appointments? Where is the person centered care? Surely you have a duty of care to all of your patients and if you know they require an appointment to book one in. 

The surgery have no urgency and would rather all of their patients access a walk in centre.
GP surgery review: city-health-practice-ltd
Title: Like banging your head against a brickwall
Rating: 1 out of 5
Visited: April 2023
Third day of trying and failing to get an appointment 
20 plus minutes wait at 8.0'clock opening...6 and ninth in the queue....no appointments available and prebooking appointments is no longer practice policy.
Basically you have thousands of patients all scrambling at 8 am for an handful of appointments 
The lottery as better odds!
GP surgery review: city-health-practice-ltd
Title: Very poor
Rating: 1 out of 5
Visited: December 2022
My wife has a lot of underlying problems, diabetes, among several other problems, she rang the surgery today before eight o'clock when the surgery opens, and rang constantly until she got through to be told on an automated phone message she was number 12 in the queue, she eventually got through to a human being to be told there was no appointments available and she would ask a doctor to see if he could prescribe some antibiotics for her problem, has there was no telephone appointments either,  we were sat at home later the same morning and a doctor rang, the wife explained the problem she had and the doctor prescribed some antibiotics, but according to the receptionist there was no appointments available, the receptionists should be told by the practice manager to at least be honest to the patients, we could so easily have gone to a pop in centre and missed the phone call, my wife and myself are both registered disabled and have not been able to get a routine appointment for a long time due to the receptionist saying that there is none available,  yet I was talking to another patient at the same surgery and they said they get appointment whenever they want one, seems to me that the receptionists have their favourites and they get in whenever they want
GP surgery review: city-health-practice-ltd
Title: awful
Rating: 1 out of 5
Visited: November 2022
i have a chest infection which has left me unable to get out of bed and i live alone. i was told to visit the walk in centre as i couldn’t get an appointment for two weeks. don’t know how i’m supposed to visit a walk in centre when i’m too sick to leave the house and the cat doesn’t drive. i also asked when my review for my new medication was due and this had been booked for october 2023 rather than october 2022. if you enjoy completely useless, unhelpful, uncaring and inadequate doctors and receptionists then this is the place for you!
GP surgery review: east-park-practice
Title: Waste of space and time
Rating: 2 out of 5
Visited: October 2023
On visiting the surgery today 31/10/2023 with regard to a hearing problem, I was able to spend a remarkable 4 minutes with a doctor only to be told that as I had ear wax that I would have to spend approximately £50 at Specsavers to get my ears treated.
It would seem that some doctors no longer provide patient treatment but painstakingly attempt to pass problems elsewhere.
GP surgery review: east-park-practice
Title: Not professional practice
Rating: 1 out of 5
Visited: March 2023
I went to east park practice with diabetic symptoms such as urinating more, excessive thirst and genuinely feeling unwell for the Doctor to tell me it’s in my head and to send me to emergency doctors as I only got a over the phone call. I then went to emergency doctors for them to tell me they can’t do blood tests and it’s disgraceful they even sent me there and I only got a face to face appointment because of the emergency doctors ringing up. I finally get an appointment for the doctor to tell me I need a blood test butI have to wait longer for a nurse to do it as the doctor won’t. I finally get a blood test two weeks later and get a phone call to get myself to hospital as I’m in “DKA”
And my HbA1c is 101. Having spend 3 days in hospital with drips and feeling awful I’m diagnosed with type 1 diabetes. All of this could of been caught so much quicker and easier if I got a appointment straight away instead of waiting all of nearly a month of messing about.
GP surgery review: haxby-group-calvert-&-newington
Title: Very positive experience
Rating: 5 out of 5
Visited: October 2023
The GP was excellent.  He explained everything, answered questions and was very pleasant an reassuring.   I'm very happy with the outcome.
GP surgery review: haxby-group-calvert-&-newington
Title: Refused appointment by receptionist.
Rating: 1 out of 5
Visited: March 2023
Went to the surgery to book an appointment, I'm 40 and have been suffering with extreme symptoms of menopause for several months and couldn't take the symptoms anymore, I was refused an appointment as I was told by the receptionist I'm to young to be going through menopause and to come back when I'm 45, ill be changing to another surgery as soon as possible.
GP surgery review: haxby-group-hull
Title: Ridiculous
Rating: 1 out of 5
Visited: March 2023
Joke of a service! I started my journey to get a prescription back in early November! Waiting list for an appointment, finally see a doctor but need blood tests, another waiting list. Then waiting list for the results. I had to go into the practice to get someone to call me back regarding the results 6 weeks after they were taken. Then waiting again for information on what prescription I could be offered. Always told we’ll
let you know and no one ever does. Now I’m 6 months after starting this and no further on, symptoms just getting worse and worse. Absolutely no care.
GP surgery review: haxby-group-hull
Title: A joke and unacceptable
Rating: 1 out of 5
Visited: January 2023
Been with Haxby since they opened on Kingswood and always had problems with them. Only one doctor has actually pushed to help me with my main health problem and that’s been within the last year(after chasing it up for basically 25 years).
Now, it took over a month to get my son booked in for his 12 week vaccinations; he’s now 16 weeks old. I received a reminder this morning followed by a cancellation text. They lecture you on why the vaccinations need to be so far apart yet mess you around when trying to get booked in.
Think it’s time to look at different surgeries as Haxby have become a joke and have no care for their patients, personally feel they should close their doors since they can’t keep the appointments they give you or mess you around when trying to get an appointment. Even the health visitor said it isn’t acceptable for how long they take to give appointments between vaccinations.
GP surgery review: haxby-group-hull
Title: Continuously disappoints.
Rating: 1 out of 5
Visited: June 2022
Extremely disappointed with this practice. I have very rarely accessed it in my time whilst living in the area but I have needed it this last month more than ever. Unable to get a routine appointment for love nor money. 2.5 hour waiting times on the phone to only be cut off and have to attend in person. Online referral completely pointless as it’s just been found an opportunity for them to rob you off. We wonder why our ED attendances are through the roof and this is exactly why. Because it is so much easier to just walk in and get seen to because they can’t turn you away or fob you off like the GP does. NHS Hull have a lot to answer for.
GP surgery review: haxby-group-hull
Title: Was great now dissatisfied
Rating: 2 out of 5
Visited: February 2022
I started with this practice in 2012 it was a fantastic surgery. However lately lost all faith and confidence in them. Except for a couple of drs and health conditions and opening hours is the only reason I remain and which is a couple the positives. 

Recently 3 experiences really knocked my confidence. One been a extradite letter taking 4 weeks to send which is too much time. Another experience is vitamin 12 been low side of normal or borderline over 5 years however when called always been told bloods ok. Got told beginning year take some oral prescription of vit b12 and repeat bloods in 3 months. Got blood test then got told via text that vitamin b12 tablets been ordered again as borderline 103 is not borderline that’s below range. Had no chance to respond to text or discuss concerns or say was still taking over counter supplements. Had to literally beg and cry at the reception desk saying what could be causing it and could I discuss this. Which luckily the reception staff on that day was lovely. The reason of the cause of this is why the extradite letter was done.  

3rd thing happened this week been having allergic reaction to things asked for a review. As had a allergic reaction to sun on holiday and due to go away again soon. Got a message 28th July said will get a call within 8 weeks. Went in surgery and explained going away said will put me on list for review. Got response today Hello,
The GP has advised that the hospital referral is going to take many months and there is not much we can do/say. They have advised to take daily antihistamines. Haxby Group. So don’t know if referral been done. If they actually spoke to me would have realised that’s what I’m doing however when reaction more severe I need steroids and was needing this just encase react when on plane or holiday.

The bad about this practice at times things go missing, a couple gps want you in and out room asap. One problem at a time when various health problems can be linked. Some reception staff have poor attitude. Have seen patients wanting to speak to manger and say a manger is not in for me to walk past door and them to be on. Referrals taking a long time to get done. 

There is good as previously mentioned. The late appointments and Saturdays. A couple of drs are great here. The acp I have seen have been fantastic. The nurses and Hca are good. I have had some good experiences with reception staff

I know covid has had some effect but some of these problems where there pre covid.