janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: blandford-medical-centre
Title: Awful Place
Rating: 1 out of 5
Visited: January 2022
Having had to make over 60 phone call attempts to book an appointment, to then join a 20 strong queue of callers, and then having had to explain my medical problem to a rather cold receptionist (whatever happened to confidentiality?) , I wasn’t in a great mood.  Booking an appointment (as you can tell), is quite simply an ordeal in itself.

The nurse I then spoke to was almost dismissive, and clearly in a rush (here’s an idea Blandford - don’t take on more patients than you can handle), and after what seemed a very painful discussion of around 1 minute, ‘prescribed’ me medication.

If I could move surgery’s, believe me I wouldn’t but unfortunately all in our local town seem the same.
GP surgery review: blandford-medical-centre
Title: nurse practitioner
Rating: 5 out of 5
Visited: January 2022
I had a very thorough appointment with the nurse practitioner for a screening test, she was so polite, patient and thorough, explaining everything in detail and making sure I had understood and was comfortable with the process of the procedure as well as the information provided, I felt very at easy and supported and would like to give a big thank you to the nurse for her excellent service
GP surgery review: blandford-medical-centre
Title: Not the best GP
Rating: 2 out of 5
Visited: January 2022
Can be good when they feel like it but whenever you have a problem that you want to be checked they ask you to send a picture of it instead of physically examining it which makes you feel like you’re not being taken seriously. Finding I’m having to be taken to A&E more often now to get checked out as getting a face to face appointment here is impossible!
GP surgery review: milton-road-surgery
Title: Valued Care and Treatment
Rating: 5 out of 5
Visited: July 2023
The support I have received for my underlying health condition is excellent.  I never have to prompt for review which is the best asset for me as a busy person, and have the option for video consult too rather than having to go to the surgery. Great service, very happy and confident with my care.
GP surgery review: milton-road-surgery
Title: You can see why people go to A&E
Rating: 1 out of 5
Visited: May 2022
I phoned my Milton Rd Surgery today, it's my new doctor after moving so it was my first contact with my new surgery.
I phoned at 10.30am in the morning and was told there where no appointments left,I asked to make appointment for when a Doctor was free,I was told they didn't do that and I was asked to ring back at 8am tomorrow. 
I don't see the point of that as everybody will be ringing at the same time and unable to get through and I still need a appointment lol.
GP surgery review: milton-road-surgery
Title: Carpal tunnel injections
Rating: 5 out of 5
Visited: April 2022
Nurse was very nice and cheerful. Took the time to explain cause and effects of carpal tunnel. Considerate when giving injections.
GP surgery review: tilbury-health-centre
Title: Trying to get through on phone
Rating: 1 out of 5
Visited: January 2023
I rang the doctors today was no 7 in que was waiting for 2 hours in total got to number 1 and after a while had a recording came up saying my call transfer to general enquiries failed for me to ring bk later.
I rang straight bk and was caller no 5 got to no 1 again was waiting for another  2 hours by this time it was 6.40pm and they close at 6.30pm. I got the same recording as earlier.
So in total 4 hours of trying to speak to someone on the telephone and not getting through.
This is ridiculous  and something needs to be done about it
GP surgery review: tilbury-health-centre
Title: Absolute joke!
Rating: 1 out of 5
Visited: December 2022
I have been ill a week, trying to do home remedies for a cough, unfortunately it has got worse and I’m coughing green and brown! So clearly a chest infection! Call for days, cant get appointment! Then told tk E consult, did that! GP’s text will get a call 3/1/23! A week away! I need help now! I’m also sick from work and need a sick note! Can’t get a sick note because they don’t know what’s wrong with me!!! Honestly no wonder people are dying! Not good enough! I call surgery again and a stroppy receptionist says yeah well everyone wants the same thing! Paying into a system and don’t get seen! Yet others who haven’t paid a penny get seen! Figure that!
GP surgery review: tilbury-health-centre
Title: E consult
Rating: 3 out of 5
Visited: November 2022
Used the e consult app to get a gp to call, filled out all the questions.
Received a response stating a gp would be in touch by 6.30 the following day.
Just received a text message stating the gp won’t be calling until tomorrow now rather than the day your e consult app had specified.
GP surgery review: tilbury-health-centre
Title: Bad telephone response times
Rating: 2 out of 5
Visited: August 2022
This evening it has taken this practice 80 minutes (16:30 to 17:50)  not to answer a phone call (practice had asked me to call them). There were just 5 patients in the queue. The telephone message did not mention any problems with the telephone system.
GP surgery review: the-valkyrie-surgery
Title: Friendly, helpful and professional
Rating: 4 out of 5
Visited: October 2022
Given the flu jab this morning and was quick and easy.
People at the surgery are always kind and friendly.
GP surgery review: the-valkyrie-surgery
Title: Never pick up the phone
Rating: 1 out of 5
Visited: October 2022
It is impossible to get an appointment, no matter the time or day you call. "All the appointments have gone"...even at 8am as soon as they open.
GP surgery review: the-valkyrie-surgery
Title: Serious Delay
Rating: 3 out of 5
Visited: September 2022
I had an X-Ray on my Ankle following a consultation with the GP. 13 September 2022 - although my online record show the the result of the X-Ray is Abnormal I still cannot discuss this with the GP. I am now told I will have to wait another 2 weeks to receive a call from a GP. So 6 to 8 weeks wait to speak to a GP about an abnormal X-Ray Result.
GP surgery review: the-valkyrie-surgery
Title: Unprofessional and unhelpful
Rating: 1 out of 5
Visited: August 2022
I had managed to lock myself out of the online appointment system, I went into the surgery as informed to do, of the 6 ladies sitting on the front desk, 4 of them didn’t even acknowledge me standing there, they were busy discussing, rather loudly , “ a parking issue they have down there street where they live” I was eventually spoken to , I explained why I was there and that I needed help to access the online booking please, I am unwell and need to book an appointment . The lady asked for my id and then after a short time handed me the paperwork I needed and said , the first time you log on you have to do it from a laptop or computer. I informed them I haven’t got ether, “ the lady further down on reception shouted out “ well go to a library then” ! 
I explained the local one is closed it’s Wednesday and I don’t drive and I’m unwell.
Well you only option is going to the library!
I replied can I pls book an appointment, “ I can only book an appointment for in two weeks time” and in two weeks it’s a Sunday! “ 
I replied, so you can’t book me an appointment for in 15 days so it’s a Monday then ? I need to see a specific doctor pls who has diagnosed me and has referred me for my stomach condition, 
“ you can not request a specific doctor “
I repeated it again, 
And was eventually given an appointment for in 15 days time , 
When you are unwell you especially need to be given professional, helpful advice and care. This surgery has none of the above and the ladies on the appointment desk really need to understand this as I’m sure they have a duty of care to the people in need who come into the surgery. 
It is us “ the members of the public “
That there employment lays with . They could not have been anymore unhelpful or unpleasant.
GP surgery review: the-valkyrie-surgery
Title: This is GP is so outdated
Rating: 2 out of 5
Visited: August 2022
This GP has the most non-logical booking system - everything is via phone calls and it is impossible to get through. App appointments doesn't work if there is no referral from the doctor (to get a referral from the doctor you need to book via phone call). To review a simple blood test result you need to wait 3 weeks (!) for a doctor to call (again to book it you need to call a surgery) you and this is not the worst part - when doctor appointment is booked - specific time is not given, so you just sit and wait all day. Not everyone has this luxury - some people cannot use their phone at work and answer phone calls at any time. And when doctor finally calls you -  5 times out of 10 - there is bad signal for some reason and you cannot understand anything they say.
GP surgery review: the-valkyrie-surgery
Title: Lovely professional staff
Rating: 5 out of 5
Visited: July 2022
I had a minor operation today and every staff member I encountered was kind, friendly and professional. My op was explained to me before the procedure and carried out very quickly. I was very happy and impressed. Lovely clinic
GP surgery review: the-valkyrie-surgery
Title: Amazing surgery and amazing team
Rating: 5 out of 5
Visited: July 2022
I have been under the valkyrie surgery for the last two years and they have been amazing. 
I am so sad to read all the negative reviews and appreciate peoples experiences, however, I think it is important to note that the surgery remained open throughout the pandemic when many other surgeries were not and we should appreciate that. There are complaints or criticisms directed towards the reception team and the length of time people need to wait for appointments which I think is extremely unfair. 
I have dealt with the reception team on numerous occasions and found them all to be helpful and go out of their way to help and find a solution.
The reception can only answer as many calls as they can and throughout my numerous visits I have noted that sometimes they are all on the phone dealing with patients. I have also experienced some very abusive patients who feel it acceptable to scream and shout at the reception team because they cannot get an appointment. I don't think anyone goes to work expecting to be treated this way.
The reality is is that they can only work with what they have available to them, ie the amount of appointments and therefore abusing staff that have come to work (putting themselves at risk) is unacceptable.
From my personal experience, I have never had an issue with the surgery, everyone has always been very very helpful and polite. 
The doctors are unbelievable and I have had the pleasure of having appointments with most of the drs during my time at the surgery  and have always found them to be exceptional.
I personally cannot fault the surgery and think they do an amazing job considering the obstacles all health services are facing at present.
GP surgery review: the-valkyrie-surgery
Title: Great Doctors and Great support staff
Rating: 5 out of 5
Visited: July 2022
I have been under the valkyrie surgery for the last 5 years and have always found them to be very helpful and understanding. 
I have never experienced any issues with the surgery and in fact have always had a positive experience. I was ill during covid and I was grateful that the surgery was open  and I was able to speak to the doctors.
GP surgery review: the-valkyrie-surgery
Title: Picking up prescriptions
Rating: 4 out of 5
Visited: July 2022
I would just like to say a heartfelt thank you to the person who deals with the prescriptions, I bumped into them as they were leaving and they very kindly had the time to listen to my issues and concerns and ensure action was taken to assist me, I have dealt with them on numerous occasions and found them to be hugely helpful every time. An absolute credit to the practice, it must be a hard job, yet always cheerful and happy.
GP surgery review: the-valkyrie-surgery
Title: Was a great surgery 20 years ago
Rating: 1 out of 5
Visited: July 2022
Horrible place! Clueless, rude receptionists who don't understand their basic duties. 
Crazy practice manager who threatens sick patients. 
Cant get an appointment when extremely sick. ended up in accident and emergency just to get treated when I needed urgent care.

Blame their patients for their lack of care and attention. Put patients lives at risk.
Can't get meds on repeat at this surgery because they can't manage the workload and blame patients for it. Since registering elsewhere I couldn't believe the difference in professional standards and not only that, am able to get a repeat without having to go via surgery 1st! I could go on but I have better things to do.
GP surgery review: leiston-surgery
Title: Very friendly staff
Rating: 5 out of 5
Visited: November 2022
Had both vaccine’s lovely friendly staff,  no pain really well organised, parking, booking in and being jabbed. No waiting straight through
GP surgery review: leiston-surgery
Title: Flue/Covid vaccination
Rating: 5 out of 5
Visited: November 2022
Everything was very well organised and efficient. The staff did a great job. Great service and thanks!
GP surgery review: leiston-surgery
Title: Efficient and caring practice
Rating: 5 out of 5
Visited: November 2022
Recent experience for flu & covid vaccines - the practice is organised very efficiently so that you are only queuing for a short period. All the staff are friendly and helpful.  
I always feel in safe hands here - despite being an incredibly busy practice, the staff genuinely care about your wellbeing and take sufficient time to ask all the right questions. 
Thank you to everyone at Leiston Surgery!
GP surgery review: leiston-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2022
I have just had my flu and Covid immunisations. The organisation
(notification of the appointment, arrangements for optimal patient flow) and the clinical application were exemplary, as is usual for treatment here. ( I also have regular blood tests as I am on anticoagulant therapy)
GP surgery review: leiston-surgery
Title: Efficient, calm immunisation clinic
Rating: 5 out of 5
Visited: November 2022
Thanks for all your staff and volunteers for providing such a calm efficient and effective immunisation clinic. Even though I had additional needs they were quickly catered for. Thank you
GP surgery review: leiston-surgery
Title: Brilliantly welcoming and well run GP Practice
Rating: 5 out of 5
Visited: November 2022
Very well run, efficient and friendly trip to the Leiston Surgery for Covid and Flu vaccinations today. Really appreciate everyone who gave up their weekend to offer this service.
GP surgery review: leiston-surgery
Title: A community orientated service
Rating: 5 out of 5
Visited: November 2022
I am very grateful to the Leiston surgery team and volunteers organising a local vaccination centre rather than having to travel to another town. This practice has been brilliant all through the Covid pandemic. The team is very community orientated. I have also found the in-house pharmacy and other services a very useful one-stop 'shop' for health advice.
GP surgery review: leiston-surgery
Title: Great service
Rating: 5 out of 5
Visited: November 2022
I have been able to get a telephone appointment with the GP on the day and then booked in for a face to face the following day. The service I received was excellent.
GP surgery review: leiston-surgery
Title: Great Service
Rating: 5 out of 5
Visited: November 2022
My wife and I were having our combined flu and COVID booster jabs. From direction with parking through signing in to administering of the actual jabs was completed with great efficiency and by very polite and helpful staff.
GP surgery review: leiston-surgery
Title: Flu and COVID jabs
Rating: 5 out of 5
Visited: November 2022
Once again, Leiston surgery has come up trumps!
Like a slick, well-oiled machine todays injections went very well and as always, the staff welcoming, friendly and helpful.
With all the negativity in the news today, we are so fortunate to have such an excellent surgery in this area. Thank you
GP surgery review: longrove-surgery
Title: Great care
Rating: 4 out of 5
Visited: March 2023
I am really pleased that I’ve been checked up on by the practice and more specifically by staff like the nurses.  I much appreciate the help and guidance given in these challenging times. My nurse was there and helped me quite a lot. Thank you.
GP surgery review: longrove-surgery
Title: Fantastic high quality care and efficient admin staff
Rating: 5 out of 5
Visited: March 2023
The NHS is undoubtably under pressure but longrove surgery go above and beyond to help their patients. I made an appointment request through e-consult and was offered an appointment for 2 weeks time the same day. I had a worrying concern and the nurse assessed and dealt with my problem effectively. The clinic environment is lovely and the admin staff are friendly and helpful.thanks all for helping me!
GP surgery review: longrove-surgery
Title: Helpful staff under pressure
Rating: 4 out of 5
Visited: March 2023
Although my husband's appointment had been cancelled when we arrived at the surgery and we had had no prior notification, the receptionist kindly spoke to the appropriate person, who managed to fit him in, so that it wasn't a wasted journey. All the staff were  pleasant and willing to help under extreme pressure and I felt that today's experience was a very positive one compared to previous times
GP surgery review: longrove-surgery
Title: brilliant med secretary & administrator
Rating: 4 out of 5
Visited: March 2023
I just wish to thank one particular medical secretary who is always so compassionate to me and helpful. Her first name starts with a t. Thankyou for supporting me late on the 31st March. Unfortunately the GP never rang for my appointment on the 1st of April but I'm sure this isn't your fault. I really appreciate you always doing your best, even when under extreme pressure. Just know that you are valued and appreciated.
GP surgery review: longrove-surgery
Title: Helpful and efficient
Rating: 5 out of 5
Visited: March 2023
I was called in for my annual review. 
Consultation including bp and blood tests carried out there and then. My queries were listened to and helpful advice given.
Follow up appointment 1 week later, further constructive and helpful advice given. 
All in all, very straightforward and helpful.
GP surgery review: longrove-surgery
Title: Great service
Rating: 5 out of 5
Visited: March 2023
I contacted the surgery after suffering with a persistent cough that was affecting my sleep. The receptionist I spoke to was courteous and helpful and gave me a same morning appointment. She could not have been more understanding.
I attended the surgery and was seen at the appointed time by the nurse. Once again she was pleasant, listened to my issues, carried out tests and referred me for an X ray. My treatment has commenced!
At a time when the NHS is being heavily criticised for the service it provides, my experience shows it at its best with caring, attentive and efficient staff.
GP surgery review: longrove-surgery
Title: Very good practice
Rating: 4 out of 5
Visited: March 2023
It has been an extraordinary few years and been difficult to get the help we’re used to from our surgery. However, I have nothing but respect for the hard work that our health service has provided during these difficult times.
Now things are getting back to “normal” I have been at Longrove Surgery twice over the last 10 days and the staff there have been wonderful. From booking my appointment to reception staff and doctor and, just yesterday, the most wonderful, patient, sympathetic nurse.
Would recommend this surgery
GP surgery review: longrove-surgery
Title: Great Physicians / Unhelpful admin
Rating: 4 out of 5
Visited: February 2023
I highly recommend the Physician Associate who went above & beyond supporting me thru an awful stressful situation where I hadn’t recognised the mental health impact on myself last year. Her support has really been instrumental in my ongoing wellbeing. 

Unfortunately, I cannot say the same for admn support/nurse response. I had an appointment with the nurse 10/2/23 for some blood tests and arrived 3 mins late. The self-service machine had someone trying to use it as it takes a few pokes to work and is temperamental, so I stayed in queue where there was only the one receptionist dealing with someone and it took some time to deal with. In the meantime, I jumped on the machine and after a few tries managed to log in but couldn’t let me confirm my appointment.  Went back into the queue where a gentleman had a bit of a query too and by this time I was 8 mins late due to queuing situation and temperamental machine and received a text from the practise informing me I had missed my appointment.  The admin lady messaged the nurse, and I was advised to sit and wait - another 10 mins and I was informed because I was late I couldn’t be seen.  I politely challenged this as I had been only 3 mins late but due to their temperamental machine and queues I had to wait.  I was simply informed nothing could be done about it yet many times we attend the surgery and said nurse or other practitioners run late and we are seen 15mins or more after our appointment time; we simply nod our understandings however the grace doesn’t appear on the patient’s side.  3 mins late walking into the building and another 5 queuing and I cannot be seen even if I offered to wait as I had already organised childcare and quite frankly 111 had placed a message on the system for the practise to contact me last week Tuesday (30/1/23) due to the horrible reaction I had to the prescribed meds and no one checked in and what if something horrible had happened to me? These tests were going to alley some of my concerns & I was feeling rather optimistic and happy after a wonderful consultation with the Physicaian Associate.  Patients are people in need of help; blood tests are pivotal in diagnosis and being 3 mins late shouldn’t be a cancellation of an appointment. It is a double standard when you expect grace but cannot reciprocate. The admin said I couldn’t be seen because the nurse was already running late so I must pay the price?  It seems to me this was a quick decision to stabilise her calendar so she could go home yet if I has arrived 4 mins early I would have been expected to be understanding. It is okay for her to run late but not for patients who are already struggling just to get up.

Show consideration as you have no idea the impact of such an unreasonable decision can mean to someone.I now have to wait until March.I am extremely disappointed as it takes a lot of effort to seek help.

I will end this post by thanking the Physician Associate who saw me on earlier on the 10th.
GP surgery review: longrove-surgery
Title: GP cancels appointment but Patient has to rebook
Rating: 2 out of 5
Visited: February 2023
If the GP cancels an appointment you would thing the Practice take responsibility and give you an alternative, Not at Longrove they expect you to call and rebook. but when you get through (Eventually!) they say no appointments are available you need to call back again the following day after 5pm to see if you get an appointment.
Longgrove take No ownership of this, from a patient perspective, even though the appointment was requested by the GP based on test results. 
Very Poor Patient Care
GP surgery review: longrove-surgery
Title: Positive experience
Rating: 5 out of 5
Visited: February 2023
I attended the clinic to have some stitches removed from my hand.
I was seen within a minute of my designated appointment time and the nurse and observer were pleasant, good humoured and efficient.
Excellent service
GP surgery review: james-wigg-practice
Title: Impossible to reach
Rating: 1 out of 5
Visited: March 2023
After holding on for over an hour in total on two phone calls being at over caller number 30 in a queue to then be cut off when at caller number 2 is a very poor telephone system.  A doctors surgery that you cannot reach is not a good service.