janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-guildhall-and-barrow-surgery
Title: Opening hours
Rating: 3 out of 5
Visited: December 2022
Second time I’ve attended the surgery after checking the opening hours on their website and on Google - opens at 8.30 not 8am. A little annoying when you need to speak to some one face to face and then find you can’t get in.
GP surgery review: the-guildhall-and-barrow-surgery
Title: Very impressed
Rating: 5 out of 5
Visited: February 2022
Really exceeded my expectations. I was very impressed by the GP here who was respectful and treated my reported symptoms with the appropriate level of concern. In addition the nurses were very polite and friendly when I arrived. 10/10 experience from me!
GP surgery review: victoria-surgery
Title: Terrible service for repeat prescriptions
Rating: 3 out of 5
Visited: July 2023
Over last year, I have only had 5mts of part prescription delivered. Had to go down and order rest again. for 7mths instead of 72hr delivery I've either had a week to wait, or call receptionist to see what had happened to it. This week I ordered my script on Mon, automatic service, now Thurs no script. I had to call  practice. The Dr had only done 3 items, this was after I called automated line and left message to get it sorted. Now after finally getting through to practice, I'll have to wait till Monday or Tuesday to get script. Having Osteoarthritis of spine, I'm in agony. This practice will have to look at a better way to make sure patients are able to get their scripts made up and sent to choosen chemists when they are ordered. This has really made me feel angry, and ready to change Surgeries. Sadly I only give 1 star for service.
Past year my experience has been awful, 
Really do like my Drs at Victoria Practice, 
As it would say on your report card, if Still at school; 
Could do better at dispensing proper and completed ordered items, properly
GP surgery review: victoria-surgery
Title: Very rude nurse practitioners
Rating: 3 out of 5
Visited: February 2022
I have used this GP surgery all of my life and all of the doctors have been very attentive and efficient. The reception staff are also mostly kind and efficient.

I however called the surgery this month and spoke to an incredibly rude nurse practitioner who would not listen to anything I was saying, cut me off, and kept telling me that there is nothing wrong with me and have been prescribed unnecessary antibiotics in the past. The nurse practitioner was also annoyed that my urine sample could not be tested as I was menstruating.
GP surgery review: east-lynne-medical-centre
Title: First rate staff and service
Rating: 5 out of 5
Visited: October 2023
A very thorough and helpful consultation with the General Practitioner and tests with the nurse. Informative, compassionate, and professional. One of the best GP appointments that I have had. Thank-you.
GP surgery review: east-lynne-medical-centre
Title: Excellent Appointment
Rating: 5 out of 5
Visited: March 2023
Very happy with the practitioner we saw this morning, clear and concise instructions on what to do next. Came away both husband and myself pleased.
GP surgery review: east-lynne-medical-centre
Title: Impressed!
Rating: 5 out of 5
Visited: January 2023
I am a diabetic and have regular reviews for my medications and health in general.  I can't fault the service I have been provided with.  I have been with this Practice for many years and in general, I cannot fault the service provided so thank you.
GP surgery review: harewood-surgery
Title: Super efficient
Rating: 5 out of 5
Visited: May 2023
Made every effort to help me - beyond the call of duty. Excellent service through the front desk staff all the way to the excellent care provided by doctor.
GP surgery review: harewood-surgery
Title: Absolutely first class service!
Rating: 5 out of 5
Visited: May 2023
I needed urgent help with a registration and to be seen, I was listened to and nothing was too much trouble for the administrator I spoke to. You would not get a better experience if this was a private practice. Seen by a GP within hours of registration, brilliant! Also cannot fault the exceptional advice of the GP! Thank you Harewood surgery!
GP surgery review: north-clacton-medical-practice
Title: Brilliant service
Rating: 5 out of 5
Visited: November 2023
I am extremely impressed with the measures the surgery are putting in place to make it easier for us to get appointments.
I recently called and spoke to a triage nurse who was extremely helpful, it prevented me making an unnecessary appointment.
GP surgery review: north-clacton-medical-practice
Title: Lovely staff
Rating: 5 out of 5
Visited: November 2023
Everyone is always helpful, always willing to help and go above and beyond.

I go here quite often with two children and never have any problems.
GP surgery review: north-clacton-medical-practice
Title: Great improvement
Rating: 4 out of 5
Visited: November 2023
The surgery have adapted a new triage system which enables same day appointments.  Great service from booking appointment, getting a call from triage nurse and being booked with correct clinican.
GP surgery review: north-clacton-medical-practice
Title: Much improved
Rating: 4 out of 5
Visited: November 2023
It seems that the North Clacton Medical Group are striving to improve the service they provide. My recent visit was everything I would expect of a professional caring service. Much improved on my past experience of this group, hope the improvements continue.

Additionally, there seemed to be an increased focus on punctuality. In the past, I had experienced excessive delays and had to spend an unreasonable amount of time waiting to be seen by a healthcare professional. However, on this visit, I was pleasantly surprised by the minimal waiting time. As soon as I checked in, I was promptly called in and attended to by a friendly and attentive nurse.

The medical staff themselves appeared to be more engaged and proactive. The doctors and nurses took the time to listen attentively to my concerns, addressing each of them in a compassionate and professional manner. They exhibited a genuine interest in my well-being, ensuring that all my questions were answered and providing thorough explanations. This level of personalized care made me feel valued as a patient and reassured me that my health was in good hands.

Another improvement I noticed was the incorporation of advanced technology and updated medical equipment. This not only enhanced the accuracy of diagnostic tests but also increased the efficiency of the entire process. The medical group's commitment to staying up-to-date with the latest advancements in healthcare technology is commendable and clearly reflected in the improved service.

Reflecting on my past experiences with the North Clacton Medical Group, it is evident that they have made significant strides towards providing a better service. The efforts they have put into revamping their facilities, ensuring punctuality, enhancing staff-patient interactions, and incorporating modern technology have not gone unnoticed.

I genuinely hope that these improvements will continue and that the medical group remains committed to delivering exceptional healthcare to their patients. By striving for continual growth and listening to patient feedback, they have the potential to become a benchmark in the industry, setting an example for other medical groups to follow.

In conclusion, my recent visit to the North Clacton Medical Group was an extraordinary experience. From the moment I entered the facility, I could see the tangible improvements they have made to enhance their service. It is evident that they are striving to provide a professional and caring service, and I sincerely hope that their commitment to improvement continues in the future.
GP surgery review: north-clacton-medical-practice
Title: Very impressed
Rating: 5 out of 5
Visited: November 2023
I am very impressed with the new triage system, was able to get through the surgery very quickly and the staff I spoke to over the phone was extremely helpful and friendly. I was called back by a lovely nurse within 15 minutes. The nurse was very compassionate and took time to answer all of my questions.
GP surgery review: north-clacton-medical-practice
Title: Great service
Rating: 4 out of 5
Visited: November 2023
I called today for an appointment for my son , got through almost immediately, added to a new triage system, lovely nurse called me back within an hour offered advice and an appointment that afternoon.  All round helpful, kind and compassion.   Well done everyone at the surgery I have seen these guys really take some abuse over the years they all work so hard and are starting to turn the surgery around.  Thank you all staff.
GP surgery review: north-clacton-medical-practice
Title: Fantastic
Rating: 5 out of 5
Visited: November 2023
Fantastic changes to the surgery. 
Very impressed with the new system - efficient, safe, quick and easy to understand!
The nurses who are calling patients back are kind, understanding and  very helpful.
Very impressed!
GP surgery review: north-clacton-medical-practice
Title: Such improvement
Rating: 3 out of 5
Visited: November 2023
A very noticeable  difference in all aspects, reception,  Doctor all very helpful, appointment system greatly improved.
GP surgery review: north-clacton-medical-practice
Title: No complaints
Rating: 5 out of 5
Visited: November 2023
Very positive experience at the surgery 2 weeks ago. Queing outside as it’s usually a problem getting an appointment, nurse came out to que before 8am and explained to us all there was a new system in place. She took all our names and let us go home as it was cold and raining. Within 20 minutes she had called me back and was able to help me over the phone. 
Hopefully no more queing from 0730am! 
I have heard from friends they have also had much more positive experiences! I’m sure the whole team is working hard to make these changes so credit where credit is due for you all!
GP surgery review: north-clacton-medical-practice
Title: Amazing Changes!
Rating: 5 out of 5
Visited: November 2023
Wow! what an improvement! phones answered immediately. Appointments available in the afternoon when I called. All staff polite and extremely helpful. Good work and I really hope this continues
GP surgery review: old-road-surgery
Title: One of the Best Surgeries in Clacton
Rating: 4 out of 5
Visited: July 2023
got the appointment for same day. found the doctor very helpful and received good treatment. good response from treatment
GP surgery review: old-road-surgery
Title: Great doctors but appaling access.
Rating: 1 out of 5
Visited: April 2023
Unhelpful or unknowledgable reception and managerial staff lets down the brilliant medical aspects of this surgery. Over the past year, making appointments either online or by phone in advance has been reduced to telephoning first thing the next morning.

To access their website and related services, it states you need a username and password from the surgery, yet the reception staff insist that you do not (having been trying access this for nearly a year, since they replaced the original working system)! 

To send a message online, "form not available". To make or cancel appointments, online "need to register".  To register, "need to visit the surgery with ID" (despite having been with the surgery over 30 years), only to be informed by reception, that there is no need to register.

I am also told there is no need to raise my voice. Again, I have to inform reception that I suffer from GAD (causing heightened anxiety) and that I am partly deaf, hence I raise my voice - clearly no sense of disability awareness, and potentially disability discrimination by repeatedly denying access to written (online) communication, which is obviously a more helpful medium considering my disabilities.
GP surgery review: old-road-surgery
Title: Best Practice
Rating: 5 out of 5
Visited: September 2022
I had a meeting today with the Advanced Nurse who was extremely helpful and very thorough. A real asset to the practice
GP surgery review: old-road-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: September 2022
I been with the practice 46 years. The reception staff go above and beyond and the doctors and nurses are second to none. Very professional. Surgery is always clean and tidy.
GP surgery review: old-road-surgery
Title: Over 45
Rating: 5 out of 5
Visited: August 2022
Asked for a over 45 health check, booked in no problems. I used the automated booking in system and was seen quickly. Staff are very friendly there and the nurse was lovely that took my bloods without any issue and done my blood pressure, although I did have a wicked bruise for a few days after!
GP surgery review: old-road-surgery
Title: Great Health care assistance
Rating: 4 out of 5
Visited: April 2022
Me and my family would like to say big thank you to all HCA for all support given to us in the past years. 
My sister especially would like to say thank you to the wonderful HCA “A”for all mental support for last month. You are just amazing people and we are very grateful!
GP surgery review: old-road-surgery
Title: cleanliness
Rating: 2 out of 5
Visited: January 2022
I had to ask for paper to be changed on bed as still from previous patient, I was very concerned on this due to the current covid situation  
I do hope this was just a one off that the Doctor forgot to replace
GP surgery review: thorpe-surgery
Title: Reception staff
Rating: 1 out of 5
Visited: February 2023
I know reception staff have always faced criticism.  Having worked in over 7 surgeries across North-East Essex and witnessed other surgeries support staff - the Thorpe Surgery reception staff are shockingly rude and bar one lady, who is extremely helpful, the others are unhelpful. Reminiscent of “Little Britain”. Real shame that a well loved GP Practice has employed support staff that provide no support.
GP surgery review: thorpe-surgery
Title: Very helpful
Rating: 5 out of 5
Visited: January 2023
I’m post op having been discharged by the hospital without adequate pain relief. I had a difficult night with a lot of pain and the next day tried to get in touch with the ward (as it should be their problem to sort not the GP’s!!), but no luck. In desperation I called my surgery to see if I could speak to a clinician to ask for help. But there were no appointments left and the receptionist suggested I sent an email with my discharge summary and they would see what could be done - but no promises! I really wasn’t holding out much hope and was gearing up for another night of pain. But to my relief and delight I had a call back from a lovely nurse practitioner shortly after 10am- I think they had squeezed me in!! She was so lovely and helpful, I swear the pain already felt easier just speaking to her.
I am so grateful to them, I’ve had nothing but good experiences with the staff since I registered here several years ago. They always do their best to help their patients despite the huge pressures on the service.
So I just want to shout out to all the staff at Thorpe surgery - that receptionist I spoke to earlier today, thanks for forwarding my urgent email request to the doctor. And to that nice nurse practitioner. You are lovely people.
Thank you from a very grateful patient!
GP surgery review: thorpe-surgery
Title: Great Paramedic.
Rating: 5 out of 5
Visited: January 2023
Was seen today by The Practice Paramedic and was totally blown away. He listened, was thorough and professional. He was also very informative. A credit to the NHS
GP surgery review: thorpe-surgery
Title: Rude and Self-centred
Rating: 1 out of 5
Visited: December 2022
Suffering severe mental health problems after multiple close bereavements, I was appalled at the rudeness and self-importance displayed by one of the non-doctor practitioners. 
I left feeling so upset and anxious that I will never attend the surgery again unless absolutely imperative. I now get tremors and intense anxiety if I even think about calling them.
GP surgery review: thorpe-surgery
Title: Absolutely useless
Rating: 1 out of 5
Visited: October 2022
It took me 1hr of being on the phone to get from 11th in the queue to 7th and then the phone line cut me off. I've been sent a letter and text several times about booking a smear test I would if I could actually get throught to book one as i cant book one on line as there seems to be no appointment its incredibly frustrating.If you manage to get to speek to someone the receptionists are useless and rude and seem to have no idea how the surgery actually runs a lot of contradicting advice and getting booked in for the wrong things. They messed up my sons blood test and when I complained they didn't really acknowledge the actually problem. It is a real shame as the doctors are actually very good if you managed to get to see one.
GP surgery review: thorpe-surgery
Title: A pity
Rating: 3 out of 5
Visited: September 2022
It's such a pity that the Reception staff are utterly rude as the Doctors are lovely, professional and helpful.
Greeting and a smile is surely part of a Receptionist's job.
GP surgery review: thorpe-surgery
Title: Fantastic Service!
Rating: 5 out of 5
Visited: June 2022
All staff made me feel super welcome and comfortable. Overall I had a very smooth and relaxed experience!
GP surgery review: thorpe-surgery
Title: No GP appointments available
Rating: 1 out of 5
Visited: June 2022
I have only lived in the area for a year. So far we have had a shocking experience as making an appointment to see a GP has been nearly impossible. We have followed the procedure to call and book a triage but so far have only meet with the practice paramedic. Results have not been followed up to - this resulted in me having to chase to then be told my health issue had continued - without calling I fear no one at the practice would have proactively cared about my wellbeing. Rude reception staff with no time for anyone - no one willing to do anything outside of their job expectation to actually resolve things - computer says no attitude amounting to no trust in the system. A shame as its a pretty building in a lovely village.
GP surgery review: thorpe-surgery
Title: Fantastic service delivered with a smike
Rating: 5 out of 5
Visited: March 2022
Being very new to the area I fell quite unwell but had not yet registered with a gp.  Their telephone advice was helpful and in visiting the reception in Thorpe I experienced great customer service from one of the reception staff.  It was a far better service than I have ever received in London.  Thanks again
GP surgery review: thorpe-surgery
Title: Patients need patience 2
Rating: 3 out of 5
Visited: February 2022
Can you please explain how the clinical triage system works. Also is this system adopted by all GP practices in the UK?
GP surgery review: ambrose-avenue-group-practice
Title: Dysfunctional system
Rating: 1 out of 5
Visited: January 2024
It’s impossible to book an appointment and the open access system involved waiting for nearly 3 hours to see a doctor. Other surgeries seem to manage demand by offering timed appointments. It feels as if the health service is literally disintegrating.
GP surgery review: ambrose-avenue-group-practice
Title: Rubbish serivce.
Rating: 1 out of 5
Visited: July 2023
After sitting on the phone for almost an hour, I was told there is absolutely nothing available for two weeks. If I want an appointment I have to turn up on the day and hope for the best, which I advised I could not do due to work. Basically told me there was nothing they could do about it and didnt even seem remotely concerned about it. Would recommend a different GP.
GP surgery review: ambrose-avenue-group-practice
Title: Horrendous practice
Rating: 1 out of 5
Visited: June 2023
After a long wait on phone, I was told to come to the surgery at 8am and queue for an appointment. The Receptionist wanted full details of my medical condition in front of a waiting room full of people, so no respect for privacy or my confidential personal data. GPs don’t start work until 9am and I waited a total of 4 hours before being seen. It’s worse than living in a third world country.
GP surgery review: ambrose-avenue-group-practice
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: June 2023
Not sure what you have to do to make an appointment.  Told you need to call at 8am - then all the phones are engaged, until someone finally answers to then be told all appointments have gone.  Or their new trick - making everyone line up outside (in all weathers) at 8am and then after waiting 2 hours to be told all appointments are gone!

Why can't you just make an appointment for next week/the week after leaving the on the day appointments to those who need them on the day.  

It never used to be this bad - so not sure why the past 2 years have been so bad.
GP surgery review: ambrose-avenue-group-practice
Title: Totally inadequate
Rating: 1 out of 5
Visited: April 2023
Extremely poor service,  often take more 72hrs to send script to pharmacy, my meds review are done every 3 months, everytime I order meds have to ask for at least 2 to be reviewed, so given up asking to be reviewed will go without, blood tests won't allow for me to have at Hospital which is more convenient, don't answer messages now into 17th day waiting for reply....appalling attitude from a 2nd bit surgery...can't cope with number of patients should really have shares in co-op funerals..
GP surgery review: ambrose-avenue-group-practice
Title: No care and dangerous appointment system
Rating: 1 out of 5
Visited: April 2023
I have been with the practice over 30 years and have seen a huge decline in care .You can no longer get forward appointments to see specific doctors or any doctors and as I’m very disabled I find it almost impossible to see a doctor at all as you can’t phone and get one and you have to queue and maybe get an appointment but maybe not . Even though I use a scooter I have problems with my muscles so find it hard to sit and keep my head up so queuing for up to three hours or more puts me in bed for days afterwards.
I am at a loss as to what I can do and there must be lots of people like me .
I now try and treat things myself but because I have very complex medical needs I know I’m leaving things that should be seen by a doctor .
I honestly think that deaths will be caused by this appointment system because it’s so difficult for those who need the doctors most . It’s a very sad state of affairs and needs changing ASAP .
I have tried to talk to the practice about this but I don’t think they care I keep being told this is now post covid policy so there is nothing that they can do !.
Can they not see it’s not working .
GP surgery review: ambrose-avenue-group-practice
Title: Very helpful
Rating: 5 out of 5
Visited: March 2023
Had a telephone conversation with my GP this morning and would like to say how I found him to be helpful, professional and easy to talk to. Very lucky to have such a good surgery in such stressful times with so much pressure on the service.
GP surgery review: ambrose-avenue-group-practice
Title: simply excellent service
Rating: 5 out of 5
Visited: March 2023
I have been with Ambrose Avenue Group Practice for over 5 years and in that time Ambrose has never ever failed to to provide an excellent service. We have to accept that at times it can seem a long wait for an answer to ones phone call but that has to be expected in these difficult times.   Once my call is answered my request/Problem is resolved with speed, efficiency and empathy.

 In summary: An excellent efficient  service from both the front line staff at Ambrose and the Doctors.   
one last point : This morning I called at 1158hrs to book an appointment and was given a date immediately then at 1208hrs I received a txt confirming my appointment. Thank you  very much.