janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: larkshall-medical-centre
Title: Very bad
Rating: 2 out of 5
Visited: February 2023
Very very bad service !  I am in shock - I called and said that my child has been coughing for two weeks and I want to check the lungs.  I am given an address for this at Leyton, how is this possible???  wake up people, I live in Chingford and the easiest way to check your lungs is in Leyton!  Of course the kids will die!
GP surgery review: larkshall-medical-centre
Title: Good practice but difficult to get through to
Rating: 3 out of 5
Visited: September 2022
The staff are friendly and helpful and the medical team are quick to address issues. Only downside is it that it took me 3 hours to get through to them on call to book an appointment. Overall a good practice.
GP surgery review: larkshall-medical-centre
Title: Very disappointing
Rating: 2 out of 5
Visited: September 2022
As usual I spent hours on the phone throughout the last two days wanting to order a repeat prescripton and no-one answered the telephone.  I have been offered telephone consultations in the pastwhich have  proved most unsatisfactory and for a promised out- of -hours consultationrecently - I was told after 6 pm -  I sat with my mobile and landline phones by me all evening and no-one rang.  When I phoned the surgery next day, the person concerned , probably agency staff, claimed they had tried three times and I did not answer.  This was not true.  Both phone numbers had been checked beforehand by the surgery.  It is very frustrating not to be able to speak to anyone and while I would like to give a good review, I am unable to do so in the circumstances.  Very occasionally I find the staff helpful, but that is only if you can get through to them in the first place, which is rare.
GP surgery review: larkshall-medical-centre
Title: I regret changing my previous GP to this one
Rating: 1 out of 5
Visited: June 2022
I have been with this practice for around 5-6 months now and I was not able to even get an appointment once. Noone is answering the phone or replying back to the emails. I could not get any more information about my own blood sugar levels after a test other than an sms saying I have high blood sugars and pre-diabetes.
GP surgery review: sinnott-road-surgery
Title: Corporate Coldness
Rating: 1 out of 5
Visited: October 2023
I stayed with this practice for decades because it was so lovely. Not any more! On the 'appointment' phone line, why does it take so long? In half an hour of holding, I only moved two places in the queue (from 20 to 18!) Surely the appointment line should be fairly quick? I don't know where to start with how impossible this practice has become to deal with. Patients need to be treated like humans and that doesn't happen here!
GP surgery review: sinnott-road-surgery
Title: Worst medical care service
Rating: 1 out of 5
Visited: February 2023
I have been trying to book an appointment for nearly  4 weeks and I still not be able to do so. Every time you call them the waiting time is always 1 hour. Could someone check the real meaning of that timing.
GP surgery review: sinnott-road-surgery
Title: frustrating experience
Rating: 1 out of 5
Visited: November 2022
Since we joined this practice a year ago, I can't really say anything good about them. It's more about one receptionist, who I find extremely rude, she would not listen to you, but read like from the script, when you urgently need to speak with a doctor.  Starting with them just saying my daughter's abdominal pain was just from a stomach bug (for several months!!!), and refusing to do anything more about it (we ended up going private). Or after having  bleeding for 2 months, getting tests done, the receptionist advised me to wait 2 weeks for an appointment to speak with a doctor regarding tests to see if all results came fine (and I know they are not!!!). Even though the doctor has said if I need anything, and if bleeding has come stronger I should call practice, the receptionist would just dismiss my concerns and act like she has all authority to decide what needs to be done or not. If some doctors are nice, all experience and frustration with this practice ruins one person - receptionist!
GP surgery review: sinnott-road-surgery
Title: Horrible practice
Rating: 1 out of 5
Visited: July 2022
This practice is horrible I can’t get a appointment and when I call they just say a doctor will phone me back but I need to see a doctor I’ve explained why and they do not care.
GP surgery review: sinnott-road-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: June 2022
The Receptionists are very nice and the Doctors are normally very helpful. The practice is very well managed
GP surgery review: sinnott-road-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: February 2022
Cannot fault Lime Tree & Sinnott Road surgery. Every person I’ve dealt with, from receptionist to nurses to GPs has been kind, courteous and professional. The care my son and I have both received has been excellent, and I have always been listened to and seen face-to-face when I feel we’ve needed it. It’s clearly an incredibly challenging time for GPs at the moment, but you would never know through interactions with the staff here. Just excellent, thank you for everything.
GP surgery review: the-bailey-practice
Title: Unprofessional recepcionist
Rating: 1 out of 5
Visited: June 2023
The recepcionist is rude and has no empathy and listening skills.
Back in October I told her I was not able to make a test on a certain date because I was away, and she assumed I was not living in Walthamstow and deregistered me without any explanation. I was shocked as I had no access to my medical records anymore, so I called them and she said I had to register again although I never moved out of Walthamstow. I was appalled with her rudeness and coldness. I have a medical problem and she completely ignored my request. The Doctors in this practise are great professionals, extremely kind and human, unlike the recepcionist. I kindly request my registration back.
GP surgery review: the-bailey-practice
Title: Receptionist need to be more professional
Rating: 2 out of 5
Visited: May 2023
The Bailey Practice is built up of families & have been with them quite some time. In saying that, the receptionist is quite rude and have no phone etiquette. Why do I need to explain my personal reasons why I need an appointment. Why do I need to go in depth for you to decide if I should be seen asap or not. I think the Bailey Practice need to reevaluate these steps and change the way they’re going about it. Each time you call she’s giving you an appointment 2wks later or out of hrs contact details. What good are these information going to do. And this is why you get unnecessary patients at A&E because of failure to visit your GP practice.
GP surgery review: the-bailey-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: February 2023
Fantastic GP doctors are so detailed and clear instructions. Even though they must be busy they take their time and listen. Such brilliant doctors. Thank you for your care
GP surgery review: the-bailey-practice
Title: Excellent GP practice
Rating: 5 out of 5
Visited: October 2022
I cannot praise this surgery highly enough. I've always found it easy to get an appointment when needed.  The doctors and nurses are very good with the telephone reviews and I've found that we get an appointment either the same day for urgent problems or within a week or so for less urgent problems. The staff are all very kind and empathetic. I've been with this practice for 10 years now and have since registered my children here too, the care is fantastic.
GP surgery review: the-bailey-practice
Title: A brilliant GP practice
Rating: 5 out of 5
Visited: August 2022
I’m so glad to be signed up with the surgery. The GPs are knowledgable, kind and really listen. They have been hugely helpful to me and my family. I would definitely recommend the Bailey Practice.
GP surgery review: the-bailey-practice
Title: Great GPs but ruined by reception
Rating: 2 out of 5
Visited: June 2022
I have always been satisfied with the GP care but unfortunately the reception staff are rude, unhelpful and very dismissive which is completely inappropriate for the field in which they work. My newborn baby has had ongoing health problems and it has been a nightmare trying to get prescriptions and appointments for her. The reception staff have no sense of urgency for the care of a new baby which is unacceptable.
GP surgery review: the-forest-surgery
Title: Poor patients
Rating: 1 out of 5
Visited: June 2023
Had an ultrasound to assess an ongoing problem. Test results finally came through. Yippee must finally be time for treatment. No, it is apparently "our policy to wait for 2 weeks following text message to make appointment to discuss results"
The results that have already come in to the Dr. Basically wait another 2 weeks before attempting to get an appointment further delaying treatment. What kind of policy is that!!! Delay from hospital to get appt then delay from Dr to discuss results. Why all the delay?!!! It makes no sense. Just do your job and treat patients in pain or unwell.
GP surgery review: the-forest-surgery
Title: Great GP who helped me a lot
Rating: 5 out of 5
Visited: April 2023
The forest surgery have excellent doctors who have helped me with my knee problems. I have been given quick appointments and well taken care of. A wonderful and clean GP.
GP surgery review: the-forest-surgery
Title: Outstanding Receptionist (  works afternoon & late evenings)
Rating: 2 out of 5
Visited: November 2022
He is always smiling, kind, respectful, helpful and pays attention to the detail. Well equipped with the process knowledge. He is a good role model for other staff at forest surgery. Keep up the good work.
GP surgery review: the-forest-surgery
Title: Brilliant hca & receptionist (female lb)
Rating: 1 out of 5
Visited: November 2022
Always very kind, smiling, helpful and knowledgeable with queries. Never shy away to go the extra mile. Keep up the good work. I always enjoy engaging with her  she is a good role model.
GP surgery review: the-forest-surgery
Title: Much Improved
Rating: 3 out of 5
Visited: August 2022
Reception staff were quick to help me and very pleasant. I feel there has been a big improvement. As always I felt I had the best advice from the doctor.
GP surgery review: the-forest-surgery
Title: Poor practise and needs to be more flexible
Rating: 1 out of 5
Visited: June 2022
I’ve been with this practise since I was a toddler. I came a few days back to get an appointment for my child who may have asthma. They told me to come in at 8am. How am I supposed to do this if I’m a working parent? I also didn’t get a confirmation of another appointment. I called at 8am and the answer machine said it was closed :/ I called at 8:30, I was waiting for 15 minutes for nothing. I filled out a e consult form, and it suggested I should call and make an appointment however when I called, the rude and selfish receptionist said they’re closing soon and there’s no appointments. It needs to be more flexible for working parents and children must be prioritised. My child is still wheezing and waking up at night and I haven’t yet got an appointment for my child. I will be changing my doctors surgery as soon as I can.
GP surgery review: the-forest-surgery
Title: Great Practice very caring
Rating: 5 out of 5
Visited: January 2022
I had a long term problem with my foot and the GP helped me by providing the correct treatment and I am very greatful for that because now my foot is better. A great GP overall.
GP surgery review: the-microfaculty
Title: Decent Practice
Rating: 2 out of 5
Visited: December 2023
I Told the Doctor i was Barely Breathing he just checked me didnt give me nothing to easy my Breathing I was Barely Talking aswell he wrote me a prescription with antibiotics which they made me Pay for them and doctor told me aswell to buy a spray for my throat cuz i was rly struggling breathing but after i took the antibiotics and applied the spray Didnt help At All
GP surgery review: the-microfaculty
Title: Good doctors and nurses
Rating: 4 out of 5
Visited: December 2023
The practice has been good and it was easy to get an appointment before Covid-19. However, the waiting time to get an appointment is quite long nowadays. I suppose it's a general problem in the nhs due the the healthcare being overwhelmed with shortage of staff.
The doctors and nurses are good and caring. Some of the reception staff are friendly and helpful some can be short and not so accommodating.
GP surgery review: the-microfaculty
Title: Reliable practice
Rating: 5 out of 5
Visited: December 2023
The Gp and team are always on point with service , I never have a problem communicating and asking for help . I’m glad my Gp is a caring expert with me and my family .
GP surgery review: the-microfaculty
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
My family and I have been patients of this practice for over 9 years. There is a real personalised service from the GPs.
GP surgery review: the-microfaculty
Title: Excellent  practice
Rating: 5 out of 5
Visited: November 2023
I notice a week ago I had pain in my knee and legs was  swelling. I phoned  the doctor and got in to see him same day. I was concerned over blood clots in the leg. He referred me to whips cross Hospital next  day. Very impress with the doctor at the micro faculty Chingford
GP surgery review: the-microfaculty
Title: Very professional, great practise.
Rating: 5 out of 5
Visited: November 2023
Greeted with a smile and kindness. Very courteous, on time very professional practise.
I would strongly recommend 
The Microfaculty.
GP surgery review: the-microfaculty
Title: Long waiting with 2 small children
Rating: 3 out of 5
Visited: November 2023
They took us after 40 minutes of waiting with 2 small sick and crying childrens, but if you late 3-4 minutes is not good
GP surgery review: the-microfaculty
Title: Excellent local GP practice
Rating: 5 out of 5
Visited: October 2023
Polite and very responsive clinic. Reception empathetic and friendly. All doctors I have seen so far have been excellent both to myself and my baby daughter. I would highly recommend.
GP surgery review: the-microfaculty
Title: Great Practice great GP’s
Rating: 5 out of 5
Visited: October 2023
I attended the practise after calling the surgery about on going issues with my back condition and an issue with my arm. 
I had a telephone consultation and was asked to attended for a face to face. 
The GP that I saw was same GP as I had the telephone consultation with and the main GP I like to see as he is aware and has dealt with most of the issues with my back etc. 
as always I found the GP to be professional caring and reassuring. 
He listened to my issue examined  me and gave his medical opinion on my issue then made the referrals etc needed. 
I left the appointment feeling I was listened to and that my on going health issues are in good hands. 
I can only say positive things about this medical practise and this particular GP.
GP surgery review: the-microfaculty
Title: Good nurse
Rating: 4 out of 5
Visited: August 2023
Had a good experience with the nurse she was friendly and efficient however, it did take over 3 weeks to get an appointment which was disappointing.
GP surgery review: the-penrhyn-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
I attended the surgery for support with my pregnancy and maternity leave. The staff were very understanding with this and took the time to listen to me and help me with care and efficiency. The GP’s, nurses and receptionists have also been very helpful with the treatment of my young child recently. 
Thank you.
GP surgery review: the-penrhyn-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
I’m a kidney transplant patient and every time I call the surgery with UTI symptoms, they always action my concerns efficiently and with care.Also, the reception team are very helpful, informative, patient and professional.
GP surgery review: the-penrhyn-surgery
Title: Good practice
Rating: 5 out of 5
Visited: November 2023
Continued review of my diabetes and Parkinson 
Very happy with response from staff 
My experience at penrhyn surgery is always been positive
GP surgery review: the-penrhyn-surgery
Title: Fast appointments
Rating: 5 out of 5
Visited: October 2023
Had multiple appointments after a long period out the country. I was seen for everything urgent within 2 days and non urgent within 10 days. Very pleased and reception staff have been wonderful.
GP surgery review: the-penrhyn-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2023
Very helpful in everything when assistance was needed the doctor made sure things was done for me I was very pleased with things
GP surgery review: the-penrhyn-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: October 2023
I have suffered with high blood pressure and Endometriosis and other medical issues but the Dr's here have made my life better with quick referral where necessary especially when I had constant tonsilitis I got an urgent referral and had surgery done i cannot be more thankful for their attention to detail and care
GP surgery review: the-penrhyn-surgery
Title: Good experience
Rating: 5 out of 5
Visited: October 2023
I had a great experience at a doctor's surgery. The staff was welcoming, the waiting area was clean and comfortable. The nurse and doctor were friendly and professional. They listened to my concerns, examined me thoroughly, and explained the diagnosis and treatment options. The doctor involved me in the decision-making process, providing clear instructions and answering my questions. The nurse helped with follow-up appointments. Overall, the staff displayed professionalism, empathy, and efficiency. I felt valued as a patient and left with confidence in the care I received. Highly recommended.
GP surgery review: the-penrhyn-surgery
Title: Superb practice
Rating: 5 out of 5
Visited: October 2023
I have been a patient at Penrhyn Surgery for many years. I have received extremely satisfactory service from everyone during all this period, right from the reception staff all the way to the doctors. I have been given appointments whenever I have needed to see the doctors; I have been given timely referrals for follow-up tests with specialists and I have also had results communicated to me equally in a timely manner. I have found the doctors to be excellent not only in clinical care but also in the way to speak to me - they are polite, sensitive and professional. I find the practice to be clean and welcoming. I am aware the surgery is currently undergoing extensive renovation with a grand plan to improve on their already impressive services. For me the practice is nothing short of excellent.
GP surgery review: the-penrhyn-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2023
Excellent and personalized clinical care and services 
Friendly and approachable personnel 
Experience with the team has been awesome
GP surgery review: the-penrhyn-surgery
Title: Personal care and innovative solutions
Rating: 5 out of 5
Visited: September 2023
Penrhyn Surgery has served me well over the years. I find the staff easy to approach and always helpful. From repeat prescriptions to managing by personal healthcare is easy with Penrhyn Surgery. Within the last two years, they have installed a weight and blood pressure monitoring machine in the reception area. This machine makes easy to manage my blood pressure and monitor my health. I find it easy to use and a very innovative solution. You don’t need an appointment and can just walk in and manage your personal health. The GP and his team really deserve the credit for making this happen. I can see a lot of improvements going on within the surgery and it is comforting to know that they will be there for many years to come.
GP surgery review: crawley-road-medical-centre
Title: Very helpful medication practitioner
Rating: 4 out of 5
Visited: December 2023
I was very impressed by the service I received yesterday from the medication practitioner at the Practice. My GP had declined my recent request for a repeat prescription because my Consultant had not informed them about the increased dose that I now need to take. The medication practitioner really helped by sending me a link so that I could upload to my medical record an email from my Consultant about the increased dose. Once the Practice had received this email from me, the medication practitioner spoke to a GP and arranged for the prescription to be issued on the same day. Thank you very much, this was just what I needed.
GP surgery review: crawley-road-medical-centre
Title: Patient care
Rating: 5 out of 5
Visited: December 2023
Request for my prescription.
Truly the person in charge for prescriptions is exceptionally caring.
Not only she completed my request of prescrption she showed humane caring how I manage with my day to day living because of my condition 
of Rheumatoid Arthritis and if it was anything I needed regarding my condition.
She showed knowledge and made me feel calm and reassured when we talked regarding  my condition.
Truly I felt so content and happy of my experience with the person in charge of prescriptions. 
Thank you
GP surgery review: crawley-road-medical-centre
Title: Great support
Rating: 5 out of 5
Visited: October 2023
Needed support on getting my adhd medication before a holiday which was difficult because of uk wide stock shortages. They were a great support in suggesting where might have it, changing my pharmacy to be able to pick it up there and speeding up getting the prescription. They also called to check in to ensure everything was sorted in the end.
GP surgery review: crawley-road-medical-centre
Title: Diabolical
Rating: 1 out of 5
Visited: July 2023
Can't get to see a doc   never appointments
Told to go A & E. What has happened to these services.
GP surgery review: crawley-road-medical-centre
Title: Excellent doctor .
Rating: 5 out of 5
Visited: June 2023
This doctor I saw today is excellent . I would love for her to stay at this practice . She is diligent , caring , concerned and I really felt taken care of . I cannot commend her highly enough . This practice , which id troubled and has lots of problems really desperately needs good people like her
GP surgery review: crawley-road-medical-centre
Title: Excellent Doctor Patient Treatment
Rating: 4 out of 5
Visited: May 2023
On 9 May 2023 I had an appointment with Doctor s.. ....m. Long before the surgery opened - at 8.14am - she had texted me certain information regarding my visit. That's dedication!

Later in the day my appointment was very punctual. I appreciated that Doctor treated me as an individual, despite the obviously demanding day.

I send this review as my expression of thanks to Doctor ....m.
GP surgery review: crawley-road-medical-centre
Title: Poor reception service
Rating: 2 out of 5
Visited: April 2023
I have been using this surgery all of my life and only in the last few years I have been deeply dissatisfied. I have no issues with the GP’s, however the service from the reception staff is poor. Firstly, it is almost impossible to get through via phone (understandably this could be beyond their control due to low staff numbers etc). Secondly, their manner in when speaking to them is terrible. They have a bad attitude and act like you are bothering them and are not very helpful. I have been standing at the desk before waiting to speak to someone and two of the staff were standing around chatting and leaving me to wait. I am going to change to another surgery because every time I have been in contact with the surgery recently has not been a good experience.
GP surgery review: crawley-road-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: March 2023
Beyond the challenges the majority of GP practices are currently experiencing, this is a pretty reliable GP surgery and I’ve had some very positive experiences with some of the doctors here.