janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: temple-hill-surgery
Title: Worse service ever
Rating: 1 out of 5
Visited: December 2022
Practice never care about patient it seems like they are doing business – 
-	Most of the day if you call 8:30am (surgery open at 8:00am – and because of high volume of call surgery admin not able to answer you call before 8:30 if you are not lucky) you will never ever get any appointment and the reception will advise you to call again next day and next day same thing will happen – means they don’t have enough appointment, enough clinician as per their number of patient, enough admin staff in their reception. I have seen practically that they have only 2 staff in their reception who deal with telephone calls and in house patient who come for emergency.

-	They can’t provide care for more than 60% of their patients – because patient who call after 9am they can’t contact with their GP.

-	On consultation also have to use after 8am – the patient who are working and can’t use internet while work and the people who don’t have internet facilities - this services not working with them – at least this services should be open 24 hours.

-	Even for ordering repeat medicine patient have to wait long sometime over phone – where email could be a good solution where patient can order repeat medicine any time they want.
This is so frustrating and stressful when you call your GP for help and your GP advice you to call 999 0r 111 or go A&E if urgent – when you ring your GP practice at 8:30 am after calling 40 times and waiting in queue around an hour and this not only in the morning. I have experience waiting in queue more than an hour when I called afternoon around 4pm.
GP surgery review: temple-hill-surgery
Title: poor service
Rating: 1 out of 5
Visited: October 2022
unable to work due to my husband being in ITU. Need to sick note as have no other income, requested call from GP have to wait over 10 days for a reply. Totally unacceptable, wish I had listened to my neighbours and not joined this surgery, it is horrendous.
GP surgery review: temple-hill-surgery
Title: Lack of information
Rating: 2 out of 5
Visited: September 2022
I rang today to book 2 appointments. One with the asthma nurse. ( I had been contacted by her to make an appointment) a further appointment to see a doctor about an ongoing medical condition.  I tried early in the morning but the automated system told me the call queue was full and I could call again or book online.  I tried booking on line and it said no appointments available.  So I rang again and after getting in the call queue I managed to speak to a receptionist.  I told her why I was calling. ( request from asthma nurse etc) but was told there was no pre booked appointments and I had to ring at 8 am. Bearing in mind that I expect everyone will be doing the same I don’t hold out much hope of getting an appointment any time soon. Especially if the phone queue is closed like earlier.  But my question is —- nowhere on the website or on the phone line does it say you can only get an appointment if you ring at 8 am in the morning.  I don’t hold out much hope at all.  
So what can I do ???? 
I got another txt from the surgery asking me to book an appointment (this is as well as request from asthma nurse) to book urgent appointment as I am on high risk medication and I need monitoring.  So I’m not a time waster. I very seldom visit the surgery.  But obviously no sense of urgency in being able to book an appointment.
GP surgery review: temple-hill-surgery
Title: Terribly rude and refused to be seen.
Rating: 1 out of 5
Visited: July 2022
Needed to be seen for an appointment for my child who has had fever for over a week. 
Only offered a phone appointment, and the person I spoke to (who refused to give her name and was very rude throughout the call) refused to see the child in person. 
Not the first time similar things happened either. 
Called 111 in the end who were able to get me an appointment at an urgent care centre where I received appropriate treatment for my child. 
Shocking!
GP surgery review: dartford-east-health-centre
Title: Disgusting service
Rating: 1 out of 5
Visited: May 2023
After waiting weeks for an appointment, arrived 15min late due to m25 accident, to be told the drs wouldn’t see me as they only have a 10 min window. No one was in the waiting room, I tried to let them know I would be late but I was 15 in the queue! Receptionist was uncaring, not interested in listening and smug when letting me know I couldn’t see anyone. She wouldn’t help in anyway to arrange a phone call or another appointment. The fact I was in tears and so ill didn’t matter at all. I left and phoned 111 who got a call back with the Dr from that practice instantly. How is this acceptable! Have the same issues with this drs reception time after time. Horrendous service
GP surgery review: dartford-east-health-centre
Title: Poor service
Rating: 2 out of 5
Visited: January 2023
Everytime, everyday. It's always the same. Spend hours ringing multiple times over and over to always be engaged. If by chance you're lucky to get through. They have no appointments or phone consultations and to ring back after 8am the following day. Ring back the following day and the same thing happens day after day. Weeks later you're still trying to get an appointment and your issue is much worse.
It never used to be this way and has become considerablymuch worse and continues to worsen.
They need to revise their appointment procedure.
GP surgery review: dartford-east-health-centre
Title: Awful practice
Rating: 1 out of 5
Visited: April 2022
Anxiety inducing. You can’t get through on the phone even when calling at 8am. “Calls can not go through at this time, please try again later”. So I can’t even get a phone appointment via telephone or I have to wait 2 weeks via econsult. I then proceed to visit the GP in person to get an appointment. Greeted with the standard rhetoric of “you should call first”. But the practice doesn’t appear to take any calls or you are placed in a never ending queue. Am then informed that I can’t get an appointment today. That’s fine, my expectations are already pretty low. This is then added to by being told I can’t get an appointment at all and I have to try again tomorrow because I was too late. Adding to my frustrations further was the fact the receptionist was smirking throughout the duration of this encounter and stopped half way talking to say “are you listening?”. The receptionists at this practice are unhelpful, rude and belittling and this isn’t just as a result of Covid. Obviously Covid has exacerbated the issues to an extent but the reception staff have been negligent for years. The practice causes me more problems than it actually solves. Something needs to be done about it as it feels like I no longer have a doctor to go to.
GP surgery review: dartford-east-health-centre
Title: Unstinting Care Excellence!
Rating: 5 out of 5
Visited: February 2022
:  I had a crippling episode of AF in October 2021. Initially, getting an appointment was impossible, but, we're in a pandemic, move on. I was eventually lucky to get to speak to a Doctor, who sent me to DVH A&E. I had 2 admissions, and between the 2, the Surgery care was excellent. Since my second discharge, Three ladies at the surgery have been unstinting in their care, concern and help with my Heart problem. Despite the difficulty with the epidemic, they've managed to slot me in for appointments to have my INR checked weekly, and this week I had a day-patient procedure at DVH which has sorted my AF out for now. Having had Cardioversion, I am hopefully now not going to be such a burden on their sessions, but I am enormously grateful to all three of them. I couldn't have made it this far without their dedication. I Thank you from the bottom of my freshly recovered heart!
GP surgery review: lowfield-medical-centre
Title: Dr refused to provide a fit note for amended duties
Rating: 2 out of 5
Visited: January 2024
I don’t normally write reviews but today was an absolute waste of time. Today I Saw the duty Dr today at this surgery in relation to my shoulder, I found her to be very unprofessional in how she was talking, even though I provided evidence that I needed amended duties at work from a physiotherapist in form of a letter to my employer she refused to provide a fit note stating this. However she was quick to say she can provide me with a fit note to say that I can be off work. This Dr kept saying that she couldn’t say I needed amended duties as she didn’t know what I did, despite me telling her what I do. All she said she could do is refer to the physios letter to my employer. 
How can a medical professional who accepts the same outcome (after examining me) as a physiotherapist not come to the same conclusion as the physiotherapist with duties related to work.
GP surgery review: lowfield-medical-centre
Title: Recent visit
Rating: 4 out of 5
Visited: January 2024
Obtained routine apt easily and was impressed on attending with the recent refurbishment...light, bright and appears to have made good use of space.  Booked in electronically on arrival and saw the doctor soon afterwards.
GP surgery review: lowfield-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
I went with my husband this morning to see the doctor, after seeing my husband with a very satisfying conclusion.Doctor asked me if I was well, which I was not.Because the doctor had a cancellation she was able to see me, again we left very satisfied and happy.
GP surgery review: lowfield-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2023
On arrival at surgery I was booked into their system within a couple of minutes and sent to the waiting area ..Although the appointment time ran late , once seated with the doctor as always in my experiences with this practice my treatment was exemplary..The Doctor listened intently to everything I had to say and then implemented a plan of action..She then explained to me in great detail and simple terms what was going to happen.. She then explained her follow up plan of when I should book to come back and see her.l have been using this practice for many years and can quite honestly say that I have always been treated exactly as today’s experience
GP surgery review: lowfield-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
My doctor is very good has plenty of time and care for me nothing but the best always has time for me to make sure I'm all right
GP surgery review: lowfield-medical-centre
Title: Great practice very satisfied with the service we get
Rating: 5 out of 5
Visited: August 2023
Very good doctore make sure we are ok and meets what we need and they are very helpful some times it is hard to get a opointment when you need one but the reception does her best to get you in as soon as possible
GP surgery review: lowfield-medical-centre
Title: Great surgery with amazing staff
Rating: 5 out of 5
Visited: June 2023
I feel really blessed to belong to such an amazing surgery  they literally saved my life because they listen and care .I moved to the area and they found out I had cancer on my second appointment where as my previous surgery would not care or listen for years would send me away with pain killers .I thank you all so very much .
GP surgery review: lowfield-medical-centre
Title: Very disappointing
Rating: 1 out of 5
Visited: June 2023
My son had an appointment for 11.10 this morning, he actually got seen at 12.10. If as a patient we were late the doctor wouldn’t see us. Why is it ok for them to be an hour late?
GP surgery review: lowfield-medical-centre
Title: First class practice
Rating: 5 out of 5
Visited: May 2023
From booking appointments to spending quality time with doctor talking about different issues .
They have time for the patient.
Blood tests and physio therapy appointments are all in house and nurses are knowledgeable when it comes to after care
GP surgery review: lowfield-medical-centre
Title: Still keeping me ‘ticking over’ after 40+ years.
Rating: 5 out of 5
Visited: May 2023
My recent experience at Lowfield Street was similar to those I’ve had for so, so many years. Very rarely have I gone away from this practice not feeling grateful for the time they’ve spent with me & the help/advice they have given.
I’ve never been one to visit a doctor unless it was really necessary, so their help & advice was all that more important when I did. At this practice I’ve always found it relatively easy to get an appointment (even easier for a rarely needed emergency visit), unlike, I gather, other practices ….. & I’m grateful for that.
 Three years or so back my doctor there, of many years, retired & (getting to a ‘certain age’) I did wonder how I would react. After all, trust is an important part of a doctor/patient relationship. I needn’t have worried. Into the breach stepped another doctor …… who made the changeover seamless.
  She has been just as helpful & understanding at a time when this practice, like so many others, has come under the strain of too many patients & too few doctors. Long may she, & of course the rest of the staff, keep me in as good a health as possible. Many thanks.
GP surgery review: the-orchard-practice
Title: Abysmal
Rating: 1 out of 5
Visited: September 2023
I dreaded having to telephone for an advance appointment. Having been told that instead of being able to arrange one during the day when the 8.00 am scrum has ended, this is not possible. One must join the mob at 8 or do without. This,although it is a doctor wanting to contact me, and not me being a patient annoyingly requesting an appointment. I am now attempting econsult to thwart another dehumanising phone conversation with reception.
GP surgery review: the-orchard-practice
Title: Access is impossible
Rating: 1 out of 5
Visited: August 2023
Absolutely shocking. I have tried calling the surgery everyday this week to try and arrange appointments each time I have called at various times of the day, I have been hanging on waiting for my call to be answered at least 40 minutes each time. Finally arranged a couple of appointments for my son and husband. Following my son's appointment and having blood test and chest x-ray he received text asking to arrange follow up appointment, as he works full-time he asked me to sort this for him. So when I finished work I again attempted to call the Surgery after 50 minutes waiting for someone to pick up the phone I gave up. I really do not have the time to waste trying to arrange an appointment that has been requested by the GP to book are you going to pay my phone bill, as I still need to arrange his follow up appointment. Absolutely appalling service. Sort it out
GP surgery review: the-orchard-practice
Title: Impossible to get an appointment even if you have cancer
Rating: 1 out of 5
Visited: April 2023
Husband has terminal cancer, received text to make an appointment. He also has a serious issue he needs to talk to GP about. He was told that there were no appointments so would have to call at 8am next day. Did this and at 52 seconds past 8am all appointments gone and he is instructed to call the next day. No one to talk to just an automated message. Also the email address for prescriptions link on website is faulty.  It does not pick up the whole address when you send the email from your mailbox
GP surgery review: the-orchard-practice
Title: Terrible practice
Rating: 2 out of 5
Visited: February 2023
Terrible experience over the past couple of years. Can't ever get an appointment. Medication is never right. Waiting for a scan for 3 weeks and  the referral hasn't even been sent. Phoned daily promised it will be done, 3 weeks later after daily calls and emails and still no joy. Absolutely terrible.
GP surgery review: the-orchard-practice
Title: What’s going on?
Rating: 4 out of 5
Visited: July 2022
Had been trying to get a routine appointment for a few weeks to discuss an ongoing issue but unable to get through I finally managed to get onto the appointments line at 12pm for an afternoon booking I sat through the waffle about Covid and the duties of the Receptionist and then the message told me I was 22 in the queue swiftly followed by another message that all appointments were now gone so call back the next day !!! It was now only 2 minutes past 12 so how is that possible?? Undeterred and because I wanted a routine appointment not an in the day one I rang again selected option 2 for the Receptionist and joined the queue at number 14. I quickly moved up to number 1 (5mins) but then 40 minutes later was still holding on. Eventually the phone was answered and after a few hellos I was disconnected. This system is not working for the patients and needs a serious overhaul I understand the pressures that practices are under but it is infuriating to be treated in this way This newly merged Practice promised a lot but seems to have changed nothing. In desperation I got in the car drove to the Practice and booked an appointment at the desk But why should I have to do this I shouldn’t have had to go into the building when the whole ethos is still on limited face to face access and what about the patients who can’t get there what do they do. Maybe the practice should have a freephone line because I dread to think how much that call cost me   Come on Wellcome Practice Sort this out. You have a lovely staff group there and I have been a patient for 10 years but this is the very thing that gets a practice a bad reputation
GP surgery review: the-orchard-practice
Title: They has restored my faith in GP surgeries
Rating: 5 out of 5
Visited: June 2022
Had an awful experience with my previous GP practice (which had high recommendations online), to the point were I felt my ‘infertility’ was my fault and I very much felt judged. Found out that the tests they were meant to have done were not the correct ones. 

Joined Orchard a few months ago despite the negative online reviews and finally picked up the phone to them. It was the best call I have made. They were excellent, from that initial call, to GP consultation, to getting the right blood test done in the same day! 
The GP outlined the onward plans and the nurse couldn’t more supportive. 

People only write their negative experiences, give them a call make up your own mind. I am honestly so happy with the service I have received so far. 

Thank You Wellcome Surgery :)
GP surgery review: the-orchard-practice
Title: Terrible practice
Rating: 2 out of 5
Visited: May 2022
Every morning for 7 days I had called to get an appointment for my newborn baby, every single day told no appointments available. 
Was told I wouldn't be seen for a post natal check at 6 weeks even though I had concerns regarding my recovery, was then called by a "gp" who was not Interested in the slightest about anything I had concerns for and was only Interested in putting me on contraception. 
Told can't book newborns jabs in advance at all too. Filled out 2 e-consult forms and it took over a week for a response.

Half of the time when calling at 8am exactly the call got cut off 10 minutes after waiting in a queue. 
Honestly, I've never experienced such awful service.
GP surgery review: the-orchard-practice
Title: Simply awful
Rating: 1 out of 5
Visited: May 2022
I am speechless with the terrible service provided at this surgery. I have tried twice, on two separate occasions to get an appointment for my unwell 1 year old daughter and failed both times. One time I was promised a call back, before a certain time, which never materialised and when I tried to contact the surgery no one answers the phone - I would like to know what the receptionists do there all day, as it certainly isn't answering calls to their patients. I am honestly appalled and this surgery should be ashamed of the service they provide.
GP surgery review: the-orchard-practice
Title: Feel like I don't have a GP any more
Rating: 1 out of 5
Visited: February 2022
It is practically impossible to get any type of appointment at this surgery. If you are fortunate enough to have time on your hands at either 8am or Noon you may be lucky in getting one of the few on the day telephone appointments available. Unfortunately, if you are working and unable to call at those times you are out of luck.  Their website says they have some routine telephone appointments that you can book in advance. According to the receptionist these are very very few and are usually booked by the doctors themselves. 
If you do manage to get a telephone appointment the doctor will only call you once! So you need to be available all afternoon or all morning to take the call. Miss that call and you are out of luck again.  What happens if you are a teacher or a bus driver for example and can't take the call.  People can be at work and still need the advice of a doctor! Basically they have set up a system that  is good for how the practice wants to operate but not for the patient. It is not a system that allows for people who work at all! If you try e-consult you may get a call at some point but ignore the timescales it gives for the call as it may be days later and if you miss it you are out of luck again!
There is nothing they can say in response to this review. This is not a complaint it is a comment on the entire way they have decided to operate their appointment system. There can be no excuse.
GP surgery review: the-orchard-practice
Title: Orchard practice
Rating: 1 out of 5
Visited: January 2022
I have been registered here for almost 10 years and I have never had a good experience, unfortunately. I work very long hours, whenever I try to book an appointment I am unable to do so, I am being told to ring on the day, I am sorry madam but I cannot take a day off work on the off chance that I may get an appointment. Whenever I ask if I can book in advance it is a flat no, with no explanation, so my question is, who is booking these appointments?! Do you have more patients than you can handle? Because if that's the case I will be looking for another GP where I can hopefully book an appointment.
GP surgery review: balmoral-surgery
Title: Very helpful practice
Rating: 5 out of 5
Visited: January 2024
Problems were efficiently and considerately dealt with, with both politeness and kindness which inspires confidence.
GP surgery review: balmoral-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
I attended the surgery recently and was greeted with warmth and kindness from the receptionist. The receptionist helped me amend my details on their system and the process proved to be simple. The GP I met with was kind, understanding and made me feel at ease. The next steps were made clear and I went away from the surgery feeling heard and positive.
GP surgery review: balmoral-surgery
Title: Complete lack of communication
Rating: 1 out of 5
Visited: December 2023
Today my mum who is just out of hospital recieved a text message with results of her MRI scan. Since when has it been acceptable to just text results across with no follow up information of what she needs to do. She was rushed into hospital on the 3oth December following what I class as a complete faliure of this surgery after getting palmed off on numerous occasions. All they did was perscibe pain killers and request an MRI scan saying she had artheritus.  Had they done a blood test they would have found out the issue weeks before.  Had she not been taken into hospital when she was the situation could be so much worse and I would not have had to have a conversation with the consultant asking if I wanted mum to be resusitated should she go into cardiac arrest. The surgery has completely mismanaged her diabetic care resulting in her being B12 and iron defeciant. She was discharged from hospital on the 4th December and has no follow up from her doctors at all. Routine care from this surgery is non exsitant. You can call in the morning if its an emergency but by a few minutes after 8am all appointments have gone. I am also a patient at this surgery and have not had my thyroid levels or HRT checked in well over a year. I will be requesting an appointment to discuss this and my mums ongoing care plan.