janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: leigh-family-practice
Title: Does anyone reads the on line forms?
Rating: 3 out of 5
Visited: January 2022
Over the last 3 weeks 2 online forms have been submitted from our household. 

My daughters was suffering from a re-occurring dose of tonsillitis. She explained that she would like her usual penicillin to avoid it getting worse resulting in time off work. She was given an appointment 12 days later - and guess what, she ended up so ill, was off work. 

Last week I submitted a request to speak to doc about possible referral for an elbow problem I have had for many months - so expected a couple of weeks wait, which is fine given that it’s not exactly life threatening! As requested on the form I let them know that I was not available the next day, the rest of the week I was.

By mid day the next day (when I said I wasn’t free) I notice a txt message letting me know I had a cons that morning, and of course I had missed it. 

- why was my appointment with a sore elbow deemed that important that it needed a doc to speak to me the very next day, versus someone with a virus/infection resulting in quick deterioration and loss of earnings? (And by the way - the worse dose of tonsillitis she has ever experienced due to delay in treatment). 

- and why waste time and valuable NHS resource  arranging appointments when the patient has clearly states they are not around.
GP surgery review: northenden-group-practice
Title: Find a different practice
Rating: 1 out of 5
Visited: November 2023
Very unhelpful tryed to get a appointment all morning online with a system that clearly doesn’t work ring reception to get no help other than being told to ring 111 to put more of a strain on the system well northenden group practice
GP surgery review: northenden-group-practice
Title: So kind and so professional
Rating: 5 out of 5
Visited: November 2023
GP was very compassionate and thorough. Another wonderful experience with dedicated, kind staff at the practice. Thank you for everything
GP surgery review: northenden-group-practice
Title: Great appointment for Gx test
Rating: 5 out of 5
Visited: November 2023
I went for a Gx test. The health advisor wS Very professionl, Very friendly offered good advice. Very helpful. Thank you
GP surgery review: northenden-group-practice
Title: Good Practice
Rating: 5 out of 5
Visited: November 2023
I had an appointment with the practice nurse for my yearly diabetic review. The review was very positive and detailed.The nurse taking her time to go through all the aspects of the condition and conducting several tests with a follow up appointment Thank You
GP surgery review: northenden-group-practice
Title: Fast appointment
Rating: 5 out of 5
Visited: November 2023
Booked online,  was called by 9am, choice of same day appointment,  referral within 3 days. So much better with online triage system!
GP surgery review: northenden-group-practice
Title: Perfect service
Rating: 5 out of 5
Visited: November 2023
The whole process of seeing the dr and booking in on the self service monitor was perfect . 
Maybe some of those answering the phone could be better trained and stop trying to do the drs job for them
GP surgery review: northenden-group-practice
Title: Good GP service
Rating: 4 out of 5
Visited: November 2023
Quickly arranged follow up to my cancer tumor removal at hospital late last month. Good, friendly service from an attentive and sympathetic doctor who listened. Thank you.
GP surgery review: northenden-group-practice
Title: Pleasant experience
Rating: 5 out of 5
Visited: November 2023
I have recently started to use the GP service more frequently as I have developed a serious health issue. The surgery responds to my texts, inquires, issues promptly and effectively. The Doctors are understanding and very supportive I have no complaints
GP surgery review: northenden-group-practice
Title: Great practice, never had a problem
Rating: 5 out of 5
Visited: November 2023
Lovely staff, very professional gp/nurses. Never had a problem.
Always get an appointment when needed, and with the new online appointments requests it’s even easier, no need to phone the surgery.
GP surgery review: northenden-group-practice
Title: Four weeks ill
Rating: 4 out of 5
Visited: November 2023
Been to practice last week after being ill for previous two weeks. Was given antibiotics which didn’t clear illness completely,I therefore rang and got another appointment and was given other antibiotics,which I am taking now and hopefully,get rid of the illness.
GP surgery review: hopwood-house-medical-practice
Title: Unacceptable service
Rating: 1 out of 5
Visited: February 2022
Came to see Advance Practitioner on Weds. Took a swab an d told me he would call Friday. No call. I rang on Monday, results not back. Rang Tuesday. Number 1 in call queue. Waited on hold 10 mind. No answer. I have been in pain since last Tuesday night. Is it any wonder people are going to A & E when they don't have to
GP surgery review: hopwood-house-medical-practice
Title: Very caring practice
Rating: 5 out of 5
Visited: February 2022
Everyone at hopwood house medical practice make you feel like a person . The staff care about you they go out of their way to assist as much as possible . I say this time and again but I for one feel luck to be a patient at hopwood house medical practice Thankyou.  James Taylor
GP surgery review: hopwood-house-medical-practice
Title: Excellent advanced nurse practitioner
Rating: 5 out of 5
Visited: February 2022
The nurse practitioner was extremely thorough, friendly and professional. Everything was explained and further tests arranged.
GP surgery review: hopwood-house-medical-practice
Title: Good practice
Rating: 3 out of 5
Visited: February 2022
I find the surgery ok apart from struggling to get in to see a doctor instead of phone conversations but overall they do well
GP surgery review: hopwood-house-medical-practice
Title: Not a good experience
Rating: 3 out of 5
Visited: February 2022
Waited for more than an hour to see the doctor . Then received phone call from the doctor who thought it was a telephone consultation when it was a face to face appointment. Following the consultation the doctor sent an incorrect prescription quantity to the pharmacy which meant I had to go back to the practice to get it corrected which meant a further wait. All in all I was at the practice for nearly 2 hours.
GP surgery review: hopwood-house-medical-practice
Title: Super Nurse
Rating: 5 out of 5
Visited: February 2022
My nurse is absolutely brilliant. She makes me feel at ease every time I see her it doesn't matter what I'm there for she listens to everything I have to say and remembers everything the next time I see her.
GP surgery review: hopwood-house-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
The doctors are polite and helpful in a professional manner and the staff are very helpful and friendly and professional too
GP surgery review: hopwood-house-medical-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: February 2022
Had a telephone call,the person was very friendly easy to talk to and with a good manner,my appointment was dealt with promptly and they explained everything for the next step and follow up
GP surgery review: hopwood-house-medical-practice
Title: Respectful, caring and understanding
Rating: 5 out of 5
Visited: January 2022
Great staff who are caring and understanding of your situation. Quick care and helpful advice from all staff. Really feel cared about when you attend there
GP surgery review: hopwood-house-medical-practice
Title: Very pleased with doctors and nurses
Rating: 5 out of 5
Visited: January 2022
Instant response via phone appointment if I needed to see a doctor could get an appointment 
Excellent practice
GP surgery review: shanti-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: July 2022
I have always been able to see the doctor when needed, the receptionists are pleasant and accommodating.
GP surgery review: shanti-medical-centre
Title: Amazing service
Rating: 5 out of 5
Visited: July 2022
We came for our sons vaccination, the nurse is always wonderful and friendly! We were seen 5 minutes before our appointment time!
GP surgery review: shanti-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
Nurses are really great, always making sure you are welcome and you visit is really smooth, always friendly.

Reception staff are also great l, always welcoming with a smile and try there best for anything you need.
GP surgery review: shanti-medical-centre
Title: Good Service
Rating: 4 out of 5
Visited: July 2022
Today we visited this GP to see the nurse for the pre-school immunization of my child and we found her very kind, energetic and informative, and she did her job in professional manners.
GP surgery review: shanti-medical-centre
Title: Great nurse
Rating: 5 out of 5
Visited: July 2022
Today i had a smear test i was very nervous but the nurse was so welcoming and lovely instantly i relaxed and was very happy with the check up.
GP surgery review: shanti-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: June 2022
I was easily able to make an appointment.The vaccination nurse was super nice and helpful. The nurse called us in on time. There was minimal waiting time. 
Nurse was very friendly and polite and made the visit easy and calm.
GP surgery review: shanti-medical-centre
Title: Very helpful
Rating: 3 out of 5
Visited: June 2022
My mum was given an emergency appointment.  Every effort was made to do all the tests required at the same visit without having to return and this was achieved.  All staff were very pleasant and helpful.
GP surgery review: shanti-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Great service, friendly and helpful staff , very happy with the service i have received Today, The reception team do a great job, always happy to help
GP surgery review: shanti-medical-centre
Title: One Of the best practice
Rating: 5 out of 5
Visited: May 2022
Everyone at the surgery has been really helpful, the staff, the doctors, the nurses, everyone is very understanding and very caring.
GP surgery review: shanti-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: May 2022
Attended for an appointment with the practice nurse. Made me feel at ease.. She was very informative. 
The reception team do a great job, always happy to help
GP surgery review: chorlton-family-practice
Title: Refused fit note after covid
Rating: 2 out of 5
Visited: July 2022
I had covid so self certified for 7 days as advised. After testing negative I still didn’t feel well enough to return to work so my work said I needed a fit note from my Dr. Contacted the practice via their online form and received a message back to say they do not issue fit notes for covid related issues, I had to contact 119 and request an isolation note. I do not need to isolate so did not see why this was the case. I contacted the 119 and was unable to do this so phoned the surgery, where the “matter of fact” receptionist informed me again that I needed an isolation note, they would not issue a sick note for covid related issues. She assured me that work would accept this. She sent me the link and I went online and requested the isolation note. My work will not accept an isolation note as there are no isolation rules anymore and told me I need a fit note as I have been off for more than 7 days. So because the surgery refused, I had no option but to return to work unwell!
GP surgery review: chorlton-family-practice
Title: Excellent service
Rating: 5 out of 5
Visited: June 2022
I messaged the practice on their website and within 10 minutes received a call from the practice pharmacist about my medication. They then located a chemist where it was in stock and placed a new prescription in for me to collect the same day. Excellent service much appreciated.
GP surgery review: chorlton-family-practice
Title: Self-service care by text
Rating: 1 out of 5
Visited: May 2022
Today I received 6 texts from this practice requesting information ranging from ethnicity to use of alcohol. The practice needs to spend less time generating more data and focus on empathetic care.
I did not need an appointment today but when I do It is virtually impossible to speak to a receptionist let alone get an appointment. 
The practice needs to revise its obstructive and repetitive access issues. With constant pushing away towards the website. I have been registered with this practice for 30 years and the excuse of Coronavirus does not explain the on-going deterioration of care and the dominant data-driven culture it subjects it’s patients to.
I have some chronic health issues and I always come away from appointments with doctors and some nurses feeling ‘shamed’. I certainly don’t feel cared for. It’s a toxic practice that needs a good managerial and cultural shake up.
GP surgery review: chorlton-family-practice
Title: Great service
Rating: 5 out of 5
Visited: May 2022
I received a very quick and efficient service when booking a GP appointment via the Chorlton Family Practice website.
GP surgery review: chorlton-family-practice
Title: Will be phoned by Dr
Rating: 1 out of 5
Visited: April 2022
Wanted a PSA test had to organise a phone call with the Dr first, so date set for a few weeks later and a time when he will call, nothing 
No explanation, I have nothing better to do with my time so it doesn’t matter, mess them around 
See if they don’t mind.
GP surgery review: chorlton-family-practice
Title: Great service
Rating: 5 out of 5
Visited: March 2022
I had great service from the receptionist on duty when I visited this morning with a quick administrative request. Thank you!
GP surgery review: chorlton-family-practice
Title: Took five weeks to speak to a doctor
Rating: 1 out of 5
Visited: March 2022
The telephones take absolutely ages (up to 30 minutes) to answer with no indication of how long you are going to need to be waiting for just to speak to a receptionist and then you usually have to wait two weeks for the next available phone consultation with a doctor.

My appointment was cancelled/rescheduled twice - so it meant I was waiting ~5 weeks to even speak to a doctor.

When I did finally see the doctor - the service I received was decent.

Please sort out your telephone/appointment systems as a matter of urgency!

ps - my first review was deemed inappropriate because I used 'gp' (in capital letters) and I was told not to "overuse capital letters" – apparently on the internet this can be regarded as "shouting" and "people may find it offensive"...
GP surgery review: chorlton-family-practice
Title: Terrible for multiple reasons
Rating: 1 out of 5
Visited: February 2022
Awful service. Receptionists have bad attitudes, seemingly winging it with very little knowledge of what they're doing. Very unwilling to be helpful, rather, they'll just stare blankly at you as if you have two heads for making an enquiry.
My GP not only missed out vital information for an assessment for which I've had to go through the entire process again, he even put my prescription on two separate sheets thus being charged twice for one prescription! Receptionist was rude, adamant it was two months prescription without lookong to realise it was one month on two sheets. Unwilling to give me a time to come back.
Useless, something needs to change because this isn't good enough.
GP surgery review: chorlton-family-practice
Title: Excellent service
Rating: 5 out of 5
Visited: February 2022
The care that the doctors and nurses have provided has been consistently kind, attentive and thorough. Receptionists are friendly and on a number of occasions have gone above and beyond to be of assistance.
GP surgery review: the-elms-medical-centre
Title: Professional advice
Rating: 5 out of 5
Visited: December 2022
Make patient very comfortable, sympathetic and humble in their approach. Doctors and staff are very helpful and professional in their dealings
GP surgery review: the-elms-medical-centre
Title: Wonderful service and caring staff
Rating: 5 out of 5
Visited: December 2022
Cannot fault this surgery, 5*. I can always get an appointment on the same day, doctors are so professional and caring. Reception staff are brilliant. Would recommend this GP practice to family and friends. Thanks so much for all your hard work!
GP surgery review: the-elms-medical-centre
Title: Fantastic staff
Rating: 5 out of 5
Visited: July 2022
I have been with this practice for years and I have recently had to contact the practice numerous times as my health has deteriorated.. the receptionist have been compassionate and helpful , going above and beyond .. , I’ve been in to see the ANP who is in my opinion terrific, such a friendly caring man, I’ve witnessed whilst in the waiting room patients using appalling language, shouting and abusing staff .. these girls work so hard  and don’t deserve to be spoken to the way they do .. I just wish more people would give credit where credit is due as all too often you only read negatives …my review is positive and thank you to the elms for helping me  and caring for me .
GP surgery review: the-elms-medical-centre
Title: Extremely difficult to get an appointment
Rating: 1 out of 5
Visited: June 2022
How do I get a telephone consultation? I rang last week to request a telephone consultation. I was told no and that I had to call back next day at 8am. I asked if I could just book something now as I could wait a few days. I was told that I could, but it would take weeks. I said "well won't everyone be ringing at 8 am if that's what you're telling people". She said "Yes they will. But that's just when the system releases the appointments".  I was given no option but to try and ring the following morning and as I predicted, I couldn't get through because everyone is also trying at the same time, because that is what we are all being told to do. I gave up and have no appointment. Extremely frustrating! Could someone please advise me what I need to do to get a telephone consultation?
GP surgery review: the-elms-medical-centre
Title: Doctor lied
Rating: 1 out of 5
Visited: June 2022
I was due to recieve a telephone consultation, however, when the call came through it rang off after only a few rings,  before I had chance to answer it. I called the clinic back straightaway but when I got through I was told that I would have to make a new appointment as the doctor had tried to call me twice. I told the receptionist that I had only received one call and that it rung off before I could answer.  I told her that I could prove this on my call log.  The receptionist went back to the doctor but he/she refused to take my call.  I have been trying to get this appointment for ages so I am really annoyed at the doctors blatant lie.
GP surgery review: the-elms-medical-centre
Title: You cannot contact the surgery.
Rating: 1 out of 5
Visited: June 2022
I have an open wound, the wound was "examined" over the phone as no in person appts available and I didn't meet housebound criteria for the district nurse. I insisted that someone take a look at the wound which covered a significant area of my leg. I got an appointment with the practice nurse. The nurse couldn't help or dress the wound as she had no dressings. She ordered a prescription for dressings. It took 14 days for the practice to send the prescription to the pharmacy. I asked two weeks ago why there as such a lengthy delay and am still waiting for a response. GP requested they see me in person and made an appointment for me. The appointment was cancelled due to absence but I was not informed. Another appointment was made for 9 days later, realising they had not given me an appointment time I have spend a day and a half trying to contact the surgery but to no avail. Their new telephone system is diabolical. I am repeatedly put into a queuing system only to be disconnected when reaching first or second in line. An automated response informs you that the receptionists are busy, followed by a dead line. So, I have an appointment today which I have waited weeks for, but I have no idea what time the appointment is and no way of finding out. I have tried My GP to leave a message but the system wouldn't allow it. Apparently after about 20-30 minutes in the mornings is gets shut off. I have also emailed the surgery. Next option, carrier pigeon. I have been a patient at this practice since it was built, but in the last 3 or 4 years the service has deteriorated significantly and in my opinion not a place you would want to attend if you were really poorly.
GP surgery review: the-elms-medical-centre
Title: Amazing Wonderful Practice
Rating: 5 out of 5
Visited: April 2022
I would like to thank both the lady on reception and of course thank the office manager for making me feel welcome and relaxed I really appreciate the office manager for all her guidance support patience understanding and true caring nature that this lady has given to me today
GP surgery review: the-elms-medical-centre
Title: very rude reception operator
Rating: 1 out of 5
Visited: January 2022
I called today 28th jan and was then subjected to a very rude ,abrupt lady on reception who seemed to feel like the whole call was an inconvenience. this isn't the first time this has happened . surely if someone is in this position they should have an understanding phone manner. I see from other feedback that I am not the first person to point this out and I hope that the practice will take action .
GP surgery review: olive-medical-centre
Title: Vaccine sorting for pilgrimage to Saudi
Rating: 5 out of 5
Visited: March 2023
Excellent advice on which vaccines were required and also how to get certificate, which I had lost for a vaccination which was still valid. Great peace of mind before stressful travel.