janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: suthergrey-house-medical-centre
Title: Good service
Rating: 5 out of 5
Visited: October 2023
I have been registered for three years and every time I needed a service it was good, as well as for my son and wife. We are very satisfied.
GP surgery review: suthergrey-house-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
The staff are friendly and helpful. I had an appointment with a nurse. She was caring and approachable.
GP surgery review: suthergrey-house-medical-centre
Title: Great reception staff
Rating: 5 out of 5
Visited: October 2023
Reception staff are very welcoming, polite and professional. I unfortunately got upset but was offered a bottle of water and a quick resolution to the problem. Very informative and go above and beyond. Never had an issue and when my child attends reception staff made their day with a sticker. Highly recommend!!
GP surgery review: suthergrey-house-medical-centre
Title: Great physiotherapist
Rating: 4 out of 5
Visited: October 2023
I have been seen by the physio for an assessment of my foot condition. I am a keen runner and l was facing pain in my right foot. Her advice has helped me enormously to get back on track. She also referred me to x-ray to rule out any major structural issues. She listened to my concern and developed a plan that was suited to my needs. Overall a great consultant.
GP surgery review: suthergrey-house-medical-centre
Title: Helpful advice
Rating: 4 out of 5
Visited: October 2023
I needed medical advice about a specific situation and although the doctor was unable to help me in the way I had hoped, they were quite helpful in agreeing to make further enquiries to try to find an alternative solution.
GP surgery review: watford-health-centre
Title: Caring Staff
Rating: 5 out of 5
Visited: January 2024
I did not know what to expect, when I booked to see this Lady. I was greeted by a fully professional and caring person. She explained everything to me in a form that I could understand but did not make me feel overwhelmed. 
She diminished most of my worries about what my problems are, and how to deal with them, in a sensible and controlled way.
I would finally like to say thank you for all your help.
Cheers
GP surgery review: watford-health-centre
Title: Great receptionists
Rating: 5 out of 5
Visited: December 2023
I called to book in my B12 injection today and spoke to a lovely receptionist unfortunately I didn't get her name but she was delightful, helpful and generally lovely to speak to.
GP receptionist generally get a bad press and feel it's nice to appreciate great service. Thank you..
GP surgery review: watford-health-centre
Title: Great MSK Specialist
Rating: 5 out of 5
Visited: November 2023
Very professional and friendly MSK Specialist

Detailed information provided and good knowledge of the issue discussed.
GP surgery review: watford-health-centre
Title: Musclo skeletal service ( physio therapist)
Rating: 4 out of 5
Visited: October 2023
I find it difficult to attend hospital appointments due to caring responsibilities so to be able to access help from a physiotherapist both in person at the GP surgery and by telephone pretty much at a time to suit me has been amazing.
The person I saw was both kind and professional and couldn't have been more helpful.
GP surgery review: watford-health-centre
Title: Good experience
Rating: 5 out of 5
Visited: September 2023
I had a telephone consultation which I found most informative.  Explanation of my problem was given in a simple and clear way, with what I can expect in the future.
GP surgery review: watford-health-centre
Title: worst call I had
Rating: 1 out of 5
Visited: August 2023
I’ve been trying to chase a scan for the past 6 weeks. I was first told to wait for a month, then I called again about 2 weeks later to follow up, the person I’ve spoken with doesn’t seem to listen to what I’m trying to explain, she doesn’t let me finish what I need to say that I have to tell her to please let me finish, it seems that she wants to end the call immediately without listening to what information I really need. She’s not understanding and she is insensitive to my needs as a patient. Being a patient is stressful. I hope these agents would be more sensitive to our needs. I was on queue for long time and only to receive that kind of patient service.
GP surgery review: watford-health-centre
Title: Professionalism and Prompt Response
Rating: 5 out of 5
Visited: May 2023
I experienced the professionalism and how they respond to my queries during the time I needed help. The staff handling my case, from the receptionist, and administrative up to the Doctors were brilliant.  I was impressed how high are their patience and very understanding of my concern and my situation. I highly recommend this GP practice.
GP surgery review: watford-health-centre
Title: Going above and beyond for their patients
Rating: 5 out of 5
Visited: December 2022
The staff and GP's at Watford Health Centre have been amazing in their support of myself and my two children with Special Educational Needs and Disabilities. The GP's and staff are being overworked by this government yet are still trying to do the best for their patients. The GP took the time to listen to my daughters situation and supported accordingly. The GP was also very understanding and caring. I have been with this GP Surgery since it was in another building in the same street since 1980. I have never once thought about leaving this practice and have always had a great experience with the different GP's over the years. The waiting times on the telephone to book an appointment can be lengthy but since creating online accounts for all members of my family I am now able to book appointments and request our repeat prescriptions without any problems. I have always managed to get an appointment to see a GP when it was absolutely necessary.
GP surgery review: watford-health-centre
Title: Appalling service
Rating: 1 out of 5
Visited: July 2022
No regular GPS available, prescriptions are messed up constantly, extremely limited appointments available, booking appointments incur errors, waiting times on the phone are completely outrageous I have been number 41 in the queue almost waiting an hour just to speak to reception. Practice staff are inconsistent what information they provide. Looking to move to a much better GP practice soon.
GP surgery review: watford-health-centre
Title: Unprofessional GP
Rating: 1 out of 5
Visited: July 2022
I recently was called in at 5pm for a urine sample and when I reached there, I was told to leave a sample for someone to test it the next day. First of all why call me when you don't have a person who can do a simple procedure as a urine dipstick and secondly why the GP couldn't step up. I get a call after I got into tears to say my antibiotics has been prescribed just after the pharmacy closed. Yes I had to take paracetamol and ibuprofen for another 12 hours before I could get hold of my antibiotics. No one would rush to the surgery with two kids if it wasn't urgently needed. I made up my mind the very day that I would change my GP and I did and I'm so glad I did.
GP surgery review: fernville-surgery
Title: Great practice but still some improvements required
Rating: 5 out of 5
Visited: January 2024
Repeat prescriptions are a clunky process. Sometimes receptionists take the request other times they don’t. Urgent repeats surely should have an online process rather that either tucking up your phone lines or requiring a visit to the surgery.
GP surgery review: fernville-surgery
Title: Absolutely there when you need them
Rating: 5 out of 5
Visited: January 2024
This is my experience of having two small children - every time we needed to be seen we have been seen exceptionally quickly. They have listened to us, followed up, given great advice. As a patient myself their cancer follow up staff (a low grade cancer I had) were, again, exceptional. I have found them compassionate, thorough and understanding, even when under severe pressure. Very glad I picked this GP!
GP surgery review: fernville-surgery
Title: Admin
Rating: 5 out of 5
Visited: November 2023
Great experience with the manager at fernville, needed a form completed and available for collection and it was done and ready for collection the next day, this is the Seacond time I have needed this service and both times management was extremely helpful and efficient, fantastic service
GP surgery review: fernville-surgery
Title: Happy I became a patient at Fernville Surgery
Rating: 5 out of 5
Visited: October 2023
It's easy to forget all the good things our doctors surgery do and one complaint/suggestion should not be taken as a criticism.
I've been a patient at Fernville Surgery for 40 plus years and have classed myself as lucky having picked this surgery. Overall it's been very professional.
GP surgery review: fernville-surgery
Title: Treatment cancellations
Rating: 0 out of 5
Visited: August 2023
I am writing to express my serious concerns regarding the recent experience my wife and I had at Fernville Surgery in Hemel Hempstead. Our visit, which took place in August, has left us feeling deeply unsatisfied and anxious about the level of care provided.  
During our face-to-face appointment with the doctor it was conveyed to us that my wife's health issues were of a significant nature. To address her symptoms she was prescribed anxiety-calming medication and requested a blood test. The results of this blood test revealed that her vitamin B12 levels were alarmingly low, falling within the border line of deficiency.  
The doctor subsequently advised us that my wife should receive vitamin B12 injections and provided her with a prescription to obtain the injection from a local pharmacy. Additionally, they instructed us to book an appointment for her to receive the injection at the reception. Following these instructions, my wife successfully acquired the injection and scheduled an appointment for the administration of the injection at the surgery.  
However, the situation took a perplexing turn when we were informed that the appointment had been cancelled without any prior consultation or notification. We were taken aback by this abrupt cancellation and immediately contacted the reception to understand the reason behind this decision. The reception staff mentioned that the cancellation was advised by the doctor, and that another doctor was also busy, citing a busy schedule as the reason for the abrupt change.  
This series of events has left us bewildered and concerned about the consistency and appropriateness of the medical advice provided to my wife. It is disconcerting that the recommendation for the injection was reversed only two days after it was originally prescribed, leaving us questioning the credibility of the medical guidance we received. Furthermore, my wife's health condition remains serious, with persistent headaches and dizziness, making it imperative that her treatment is addressed without any further delay or confusion.  
We strongly believe that every patient deserves to receive proper and consistent medical attention, especially when their health is at risk. It is with this belief that I urge Fernville Surgery to thoroughly review the case of my wife's treatment and ensure that she receives the necessary care she requires. We request that the practice takes immediate steps to rectify the situation, provide clarity on the recommended treatment, and schedule an appointment with the doctor at the earliest convenience.  
We trust that Fernville Surgery values the well-being of its patients and will take our concerns seriously. We eagerly anticipate a prompt response and resolution to this matter to ensure my wife's health is given the priority it deserves.
GP surgery review: fernville-surgery
Title: One condition per appointment.Why.
Rating: 4 out of 5
Visited: July 2023
One condition per appointment is not a wise way forward and can lead to serious illnesses being missed as conditions can often be linked to find the real problem the patient has turned up with.
This is also a waste of time to the surgery and patient as many appointments have to be made over a long time as waiting times between appointments can be several weeks. Better to assess the whole patient’s needs at once.
GP surgery review: fernville-surgery
Title: Bring back online doctor appointment’s system
Rating: 5 out of 5
Visited: June 2023
Need to book an appointment with a doctor but need to wait until tomorrow to phone, wait in a queue hoping to get an appointment.Then thought the online booking system was so good they need to bring it back. Saves your time and their administrative time answering phone. They should only put doctors on appointment system this time to stop people booking a nurse instead of a doctor or vice versa. A good time saver bring the booking system into the 21st century. Please consider a good system again.
GP surgery review: fernville-surgery
Title: Online booking for appointment stopped
Rating: 4 out of 5
Visited: June 2023
The online booking service for doctors and nurse appointments has been stopped.
Please reconsider this decision as it was very helpful and could be used out of surgery hours. You did not have to phone the surgery and be kept waiting on the phone. It would also help the receptionist with less calls and allow them to do other things.
I was told some people were booking a nurse when they wanted a doctor. Remove nurse appointments and use for doctor appointments only. Make it more easier to use and advertise the service more. I found this such a good time saver for you and all concerned.
GP surgery review: fernville-surgery
Title: New online systems don’t work that well
Rating: 4 out of 5
Visited: June 2023
The surgery point you towards a system to contact the surgery for administration requests.
Florey accurx online does not work outside normal Fernville Surgery open times.
GP surgery review: highfield-surgery
Title: Disappointing reception staff member
Rating: 3 out of 5
Visited: July 2023
This is my GP practise and the receptionists are normally nice and  helpful, however today I encountered a really disappointing experience with the receptionist present. She was rude despite me being visibly upset about not having received the correct confirmation for my appointment (I was given the wrong date) and really aggressive when speaking to me, to the point that another member of the team had to intervene and apologise (she however was lovely!). I left the practise in tears because of the way she spoke to me. Its so important to show kindness and respect (especially in GP surgeries when we are dealing with delicate issues). It would be great to see the receptionists who are face to face with patients follow this too.
GP surgery review: highfield-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
Went to see nurse for tests she took results into the doctor ten minutes later in doctors office for face to face consultation very quick and thorough as to questions he asked  me and medication given will ring me soon as to follow up doctor was more concerned than me so glad I went.i could have ended up in a and e a very caring practice.
GP surgery review: highfield-surgery
Title: Absolutely wonderful practice
Rating: 5 out of 5
Visited: January 2023
I felt compelled to write a review of these wonderful receptionists, nurses and doctors (those are who we've dealt with there) in a climate where GPs are being constantly told they aren't doing enough. This surgery and its staff have never let my family down. Whether it be myself, my husband, our toddler or baby, they make sure we are seen if we need to be seen, or called and spoke with on the phone if that's what's needed etc. They've been mostly...spot on with diagnosing and when they haven't been it was a doc we hadn't met in all the years we've been registered there and considered it an anomaly. I hope the practice staff feel it is run as smoothly as it appears from a patient's perspective. And I really hope this outstanding care continues! Thank you Highfield Surgery!
GP surgery review: highfield-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: August 2022
I moved here after leaving my previous surgery of 40 years. I have never received such caring treatment, inquiries to the Doctor answered within 12 hours, one was answered in the hour. I now feel safe. Thank you so much. Sally Carpenter
GP surgery review: highfield-surgery
Title: Great people
Rating: 5 out of 5
Visited: June 2022
Such lovely people doing a great service to their community. Went above & beyond to help me. Bearing in mind the lack of resources & intense demand, I think they're spot on.
GP surgery review: highfield-surgery
Title: Miserable reception staff
Rating: 3 out of 5
Visited: April 2022
The reception team completely blank you while your standing there waiting not even a greeting to say ‘be with you in a second’ then the lady behind the desk says ‘yes’ ‘take a seat’ so miserable not welcoming at all and like we are all just an inconvenience. I also noticed the one lady behind reception as there is only ever one person just ignores the phone ringing I literally watched her just clicking away at the computer and ignoring the phone now I understand why it is hard to get through via phone! Reception can definitely do with some people skill training as they just look miserable and grumpy all the time, does it hurt to say ‘good morning can I help you?’ Rather then feel like your being told off by visiting the practice. Hope the practice manager views these comments as would be nice for her to know how we are treated by certain staff at front desk.
GP surgery review: highfield-surgery
Title: Urgent response time
Rating: 5 out of 5
Visited: February 2022
The practise has been brilliant with my children's medical care over the past 2 years, appointment and prescription response time is amazing. From the receptionists to the clinicians, Everyone is so understanding and supportive.
GP surgery review: parkwood-surgery
Title: Difficult to actually get an appointment
Rating: 2 out of 5
Visited: October 2023
For the last three weeks I have tried to arrange an appointment with a doctor for a few minor, but troublesome issues. It is impossible as you can only call on a Wednesday morning and each day I have called only to eventually get through and be told all appointments are taken and I must call back next week. This is quite unbelievable and becoming quite worrying .There seems to be little sign of things changing and as always no means to escalate any concern.
GP surgery review: parkwood-surgery
Title: Absurd appointment system
Rating: 1 out of 5
Visited: October 2023
I was texted by this surgery to ring on Wednesday morning to make a routine appt.  I waited 40 mins, the phone reverted to ring tone but nobody answered. I contacted the surgery online to explain the above suggesting they text me an appt instead.  Received text to say that I needed to ring the surgery to make an appt.  Rang again.  Same thing happened.
It turns out that all the appts are 'released' on Weds morning for the week.  You cannot make a 'routine appt'.  It has to be for the following week.  By the time you do get through, all the appts have gone for the week and you are told to ring on Weds morning for the next week's appts.  This is a Catch 22 situation.
What on earth is going on?  I am sure NHS England did not intend GP surgeries to run like this.
GP surgery review: parkwood-surgery
Title: Dedicated practice coping with difficult circumstances
Rating: 5 out of 5
Visited: September 2023
I have been a patient at this practice for almost 40 years. I have a lot to praise it for over that time, but this post concerns the speed with which they turned round a prescription request, because I noticed too late I was running low on supplies. Thank you.
GP surgery review: parkwood-surgery
Title: Reception staff
Rating: 2 out of 5
Visited: September 2023
I recently emailed to ask about getting a shingles vaccination I am within the group explained in the new TV adverts, I had a reply, "your not eligible "I emailed again with a photoshot of  the nhs eligible group, again told not eligible. So I filled in the on site form to be triage by a doctor, 2 days later doctor rang me, and I was given appointment for the next day to have vaccination. Maybe staff need to gen up on eligibility instead of just taking it upon themselves to decide.
GP surgery review: parkwood-surgery
Title: Not great system
Rating: 1 out of 5
Visited: July 2023
The  surgery is not a great system. You wait over an hour each time to speak to someone. When you get through to reception it is hit or miss if they are helpful.  Some go out their way to help.  Just seems a long time to wait and the appointment systen is the worst it has been. 
When you do get a face to face appt or phone appt sorted doctors are great.
GP surgery review: parkwood-surgery
Title: Awful Practice
Rating: 1 out of 5
Visited: June 2023
Did an online request for appointment for my baby, contacted 2 days later and asked to come in, came in and doctor said they needed to be set up to sterile to help or the nurse could help but nurse wasn't there, then told to make an appointment to come back to see another doctor and then get a text message from the doctor telling me they can't help us for a minor procedure. Just awful as the doctor I originally saw said they or a nurse could help us if tje room was sterile now told us cant be helped at all.