janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: sunderland-gp-alliance-medical-practice
Title: Big shout out to surgery staff
Rating: 5 out of 5
Visited: December 2023
I wanted to say a big thank you to Barmston surgery for helping my 11 year old daughter yesterday at reception . She had lost her phone and was concerned and needed help and I  had always taught her to go to the surgery if she was ever needing any help - reception called me  on her behalf and stayed with her until someone safe arrived. 

I wanted to say a big personal thank you to you all
GP surgery review: sunderland-gp-alliance-medical-practice
Title: Never had any trouble
Rating: 5 out of 5
Visited: July 2023
My parents are at the Galleries and Barmston practices, I have never had any trouble, they definitely go that extra mile.
GP surgery review: sunderland-gp-alliance-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: July 2023
Monument surgery at Galleries and Barmston are excellent, they provide a first class service, and also very efficient
GP surgery review: sunderland-gp-alliance-medical-practice
Title: Fantastic new appointment system
Rating: 5 out of 5
Visited: July 2023
Since Barmston and Galleries doctors have started using their new triage system it has been so easy to get  an appointment.  You do it online no need to wait in a queue to be told there are no appointments left.  Great work!
GP surgery review: sunderland-gp-alliance-medical-practice
Title: New appointment system works much better
Rating: 5 out of 5
Visited: July 2023
Monument at Galleries have a new system and it is working so much better never been more than 5th in the queue since rather than than 25th like before.   They ring us back within the hour with an appointment depending on how urgent you need it.  Also have an online form you can complete from the comfort of your own home rather than lengthy telephone queues.
GP surgery review: sunderland-gp-alliance-medical-practice
Title: First class service
Rating: 5 out of 5
Visited: July 2023
Monument surgeries at the Galleries/Barmston are great.  They have always managed to at least get me a call back either same day and often seen the same day.
GP surgery review: sunderland-gp-alliance-medical-practice
Title: End of life care.
Rating: 5 out of 5
Visited: June 2023
Excellent end of life care provided to my father.  great support from GP and Paramedic.  Thank you all for your support in providing the best care at such a difficult time.
GP surgery review: sunderland-gp-alliance-medical-practice
Title: Absolutely appalling
Rating: 1 out of 5
Visited: March 2023
It’s like gold dust trying to get an appointment to see anyone. Yesterday I called to get a Dr appointment and got told a DR would call me back between 4-6, I then received a text saying it would be 3.50 slightly annoying they can’t get the times right in a two hour window. It wasn’t a DR who called me it was a nurse who couldn’t help me at all really as I needed to speak to a dr the nurse lied to me and told me there was nothing that I could be prescribed to help with my issue but I know that’s not the case. If I had spoken to a Dr like I asked they should have been more informed on what I can and can’t be prescribed for my issue. This is not the only issue iv had trying to get appointment’s or finding out consultants have lied on my medical records saying I only wanted a procedure to help my varicose veins for cosmetic reasons I categorically never once said that but according to my records I did. I 100% would not recommend GP alliance to anyone.
GP surgery review: sunderland-gp-alliance-medical-practice
Title: inattentive, careless, lazy
Rating: 1 out of 5
Visited: January 2023
it takes a very long time to get through to the reception on the phone, everytime i call it takes at least 20 minutes, no matter the time. a few days ago i called and was first in the line for 35 minutes before they bothered answering, clearly just letting the phone ring. 
when i finally got through (regarding test results) the receptionist quickly told me them and almost hung up before i asked her what i need to do, as i had tested positive for something, and she told me to just go to a pharmacy. this is my first time taking a test for anything and i am a full time student so i would have thought the gp would need to issue a prescription for me to have the medication free of charge but i’m not sure. 
when i had my appointment with a doctor previous to the test results, they called me in 30 mins after my appointment slot. i didn’t really have anything explained to me in the appointment and was just told to take tests. which is fine, i researched the things afterwards. it was just very rushed and seemed very careless. 

i don’t ever write reviews but i have had so many bad experiences with this gp now that i’ll be looking into other places. multiple times, they have given me wrong drugs and wrong doses and when i have called about this the receptionists explained that the packaging had changed and the drug was the same (even though i had my old medication to compare and the drugs listed were different) and on another occasion i was told i need to ‘sort it out’ another time because they were closing. 

i could not recommend this gp less- they are terrible. please do not go here if you can avoid it.
GP surgery review: north-house-surgery
Title: No appointments despite getting straight through.
Rating: 1 out of 5
Visited: February 2023
I rang up at 7:55Am using three telephones and got straight through at 7:59Am. Despite being No.1 in the queue, I was told they were very busy and didn't have anything but telephone appts. I have a chest infection and difficulty speaking, yet despite this I was told by the receptionist to go to Bishop Auckland hospital, for 12:15. I have difficulty getting there and this is now the second time in a row they've sent me there. The last time I went to Bishop Auckland the doctor there couldn't believe North House Surgery in Crook were sending patients there instead of dealing with them themselves. Am I being singled out? What is going on?!
GP surgery review: north-house-surgery
Title: Lovely GP
Rating: 4 out of 5
Visited: July 2022
Recently brought my son to see the GP, i called up and asked for a pre-bookable and was offered one as it was urgent for the day, at time of appointment GP called and discussed my concerns and helped to identify the issue, later saw the GP face to face and he couldn't have been more helpful.
GP surgery review: the-weardale-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: February 2023
The worst practice I have ever been unfortunate to use.  It is impossible to get an appointment with a doctor! Staff are rude and unhelpful and couldn’t care less! 
 This practice is run too much like a business, they have forgotten the most important thing - the duty of care to patients. Unfortunately the people of Weardale have to put up with the terrible service offered here because the other practices nearby are off limits as we are out of their catchment area. 
I only joined this practice last year and as yet have not been called in as a new patient.  The only contact I have had with a Doctor was a phone call telling me they were withdrawing some of my medication!
Only one month’s supply of medication is allowed and therefore it is costing me double what I paid at the two previous practices I was at.
Think twice about moving to Weardale, it’s the only downside of living here but unfortunately it’s a pretty important one!
GP surgery review: alnwick-medical-group
Title: Super Supportive
Rating: 5 out of 5
Visited: November 2023
Met with one of the new cancer support team, was absolutely wonderful to be able to talk about everything I've been through this year, receive information about local groups that could be useful and even help booking an appointment with a GP. Such a wonderful experience!
GP surgery review: alnwick-medical-group
Title: Fantastic Service.
Rating: 5 out of 5
Visited: November 2023
Phoned mid afternoon and was told the practice nurse would phone back. 10 min later nurse phoned and was Offered an appointment with the practice nurse for 5pm that day. Great service.  Thanks.
GP surgery review: alnwick-medical-group
Title: E-Consult Response
Rating: 5 out of 5
Visited: October 2023
I logged an e-consult request one morning. The same afternoon I received a text to let me know that I would be contacted the following day by a named doctor. The following day the doctor and I had a short discussion and he advised me how to proceed with my query. Great service -thank you.
GP surgery review: alnwick-medical-group
Title: Terrible system in place
Rating: 1 out of 5
Visited: July 2023
It is impossible to get to talk to anyone! You have 10 minuets in the morning to try and get an appointment but if you try any later than 0810 then you have no chance! I was told that my test results are not urgent so I will have to wait 5 weeks to get a phone call about them. 
I was talked to very rudely and as if I was waisting there time. Hate this place and it really is a let down on the NHS
GP surgery review: alnwick-medical-group
Title: Great service
Rating: 5 out of 5
Visited: June 2023
I have six monthly reviews and always receive prompt reminders when they are due. The nurse that carried out my last check up was very efficient, personable, caring and professional and I would like to offer my thanks to her and to the others at the practice for the excellent care that I receive and have received over the years. On this particular occasion one of the results meant that another test was required and I received an immediate text of reassurance, the 2nd test two weeks after the first showed that there was nothing to be concerned about and I was told promptly of this result which out my mind at rest. Great service.
GP surgery review: alnwick-medical-group
Title: Timely response to phone call and good result.
Rating: 5 out of 5
Visited: May 2023
Awoke with painful lump on neck yesterday. Went to NHS dentist who checked lump then recommended doctor. Phoned Alnwick Medical Group 0800 this morning and have appointment at 1050.
Timely responses from dentist and doctors.
GP surgery review: alnwick-medical-group
Title: Website Causes delays to treatment &  Not fit for purpose.
Rating: 1 out of 5
Visited: February 2023
13:00 hrs 9/2/2023
The website home page opens with a popup saying "contact your practice online"
The link goes to a banner saying "Your practice isn't currently available.."

The home page offers a menu item 'Appointments' - subtitle 'Find out how to order or renew a prescription'  (What??)
The Link goes to the contacts page saying that you may 'submit an consult between 9:00 am and 5:00 pm Monday to Friday.

Something, somewhere is lying to the users.  

The website is very clear about being an econsult practice.  and is clear about being open for submission between 09:00 and 17:00 .

There are, seemingly, no appointments, phone calls are given a recorded message saying dial 111.  

With the best will in the world, the 111 operators have no access to patient notes (I understand)  it is unrealistic to expect them to do anything constructive with regard to any treatment in progress without such information, and their only recourse is to 999 and an ambulance.  

In a rural area such as Norhumberland, this is both impractical and resource hungry.  

I submit that this GP practice is failing, and the management and customer interface are no longer fit for purpose.
The benefit of emails/econsult is that they queue and can therefore be accepted 24/7.  

Advertising this facility as being available when it is not would be contrary to Advertising Standards and attract a fine at least.  
Perhaps if the doctors owning the partnership were personally fined for lapses in service they would improve the service.  

The practice is failing, at the most fundamental level of patient communication, and should be put into the 'special needs' category, as for schools.
GP surgery review: alnwick-medical-group
Title: Restricted econsult capability
Rating: 2 out of 5
Visited: February 2023
The consulting system is flawed.   Attempting to book an appointment has been turned into a daily dial-up lottery.  We have attempted many times to make an appointment for a phone-in beginning precisely at 08:00 hrs but continually get engaged dial tones and messages  stating that appointment system no longer open today.  And so we have to repeat the lottery again whilst a painful condition continues.  Even the golfing booking systems in use are far superior to this econsult system, in that they enable you to book whenever there is a slot available.  Why cannot reception take a future booking and enter those into the calendar?  
This lack of flexibility  makes you wonder how efficient or available the resources are and the number of doctors that are actually working in this clinic on a daily basis.  F
The current response (lack of) we have been getting does inevitably  point towards insufficient and ineffective use of technology and personnel resources.  
It shouldn't be the case of appointments by a daily telephone lottery in order to book an appointment for speaking to a doctor over the phone.  This must improve.
GP surgery review: alnwick-medical-group
Title: Lost letters
Rating: 3 out of 5
Visited: January 2022
It is now almost 11am on Saturday 22nd January 2022, and I have just received a letter inviting me to have a shingles jab. I have already had it as I arranged it myself, because I hadn’t received notification of a vaccine date. When I phoned to make the appointment, the receptionist said I had received a letter, I told her I had not. She said one was printed on 20th December, 2021. I said that it must be lost in the post because I had not received it. The letter came today! Where has it been? I wouldn’t  say anything, but this is not the first time that a letter has got “lost in the post” only to arrive after I have phoned up to complain. Where are these letters going?
GP surgery review: coquet-medical-group
Title: Difficult to get appointments
Rating: 2 out of 5
Visited: December 2023
I waited for 15 minutes in driving rain with 14 others to get an appointment having failed in the previous 3 weeks. The surgery texted me asking me to make an appointment. Why could they not have sent me an appointment in that text?
GP surgery review: coquet-medical-group
Title: Not fit for purpose
Rating: 1 out of 5
Visited: December 2023
This practice does not meet the needs of patients. It is almost impossible to see someone, talk to someone or get an appointment or advice on current medication. 
When someone is poorly, in pain and can't see a doctor, it's no longer a system fit for purpose.
GP surgery review: coquet-medical-group
Title: Unbelievable
Rating: 1 out of 5
Visited: November 2023
Trying to make appt for blood test.  Not possible last week as waiting for list from nurses.  This morning told nothing before christmas but try every day in case there's a cancellation.  
This is standard reply for everything.  Perhaps a little joined up thinking wouldn't go amiss.  Remember how doctors surgeries used to work (and much more efficiently).  It also  meant less calls and visits and also less frustration for patients.
GP surgery review: coquet-medical-group
Title: So disappointed
Rating: 1 out of 5
Visited: September 2023
This practice no longer give the duty of care it should , in my personal opinion all they care about is dealing with covid injections! You can’t get in on time for anything else ! Yes covid is still around and still effecting people , but what about long term illness that are equally dangerous if not looked after , they are not taken as seriously , the care side of the practice is practically 0
GP surgery review: coquet-medical-group
Title: Disappointing!!
Rating: 2 out of 5
Visited: August 2023
I believe that the surgery is not operating a safe practice anymore. My Annual diabetic review was downgraded to a Health Care Assistant when it used to be a senior diabetic Nurse. They just follow a set list of questions but they are not experienced in seeing possible danger signs. The only Doctors I have seen at the practice are trainee GPs and I have not seen one of the experienced GPs since I first registered with the Practice nearly 5 years ago. Whilst I have no complaints about the staff themselves it is the lack of experience that worries me. I was referred to the Falls Clinic at Wansbeck and they immediately identified one of the medications that could be causing some of my problems which I feel could have been picked up by a senior Dr at the practice. They are aware that I have recently been diagnosed with Non Alcoholic Cirrhosis of the liver and the consultant advised me to lose weight which I am trying hard to do but I believe the Practice should have been monitoring this and realising that losing weight was affecting my medication. To top it all the blood test I had recently at my long term review was not sent off ( no idea why) and it is only by checking my records on the internet that I chased this as no results were showing. At no time did anyone contact me to advise me and it was only after the 3rd intervention by myself that it was finally admitted that the bloods had not been sent off and I had to have some more and even then there was a 3 week wait for an appointment.
GP surgery review: coquet-medical-group
Title: Frustrating system
Rating: 2 out of 5
Visited: August 2023
Very frustrating when you try to keep on top of your health problems , appointments are like gold dust & talking to a doctor not much better , if it was possible to find another practice near by then I would change . It feels as though no one cares anymore , whatever happened to the system it’s not working
GP surgery review: coquet-medical-group
Title: Same problems as others
Rating: 3 out of 5
Visited: March 2023
Same problems as others have. You phone the health center to be such a number in a very long queue. The music is very annoying and then you have to hear a spoken message about phoning the health center. To be in a queue for anything to do with a health condition is ridiculous. You wait that long for either someone to put the phone down or you get a person go on about how short staffed they are again. That health center is way too small for all the people in amble. Waiting times are diabolical. Why some local people in the town praise them up is beyond me. They have a job to do so they should get on and do it and stop with excuses.
GP surgery review: coquet-medical-group
Title: GP Telephone Service Issues
Rating: 3 out of 5
Visited: February 2023
I rang at 8am this morning (09/02/23) starting as caller number 26, waited patiently for my turn, listening to the music & advice. I became caller number 1 at 8.18am at which point the phone rang, and rang, and rang for over 5 minutes until I ended up putting the phone down. I immediately rang back, was caller number 13, waited patiently again until I hecame caller number 1 at 08.40am, and exactly the same thing happened. I dialled off, very frustrated. There must be an issue with the system. I appreciate how busy the surgery is, but when this happens and it's not the first time, then there is something wrong. Please review the workings of the telephone system. It needs to work for everyone, particularly if you work and are only able to make calls intermittently throughout the day if you haven't been successful getting through from 8am.
GP surgery review: coquet-medical-group
Title: Can't get through on phone!
Rating: 1 out of 5
Visited: January 2023
Again and again, I call the doctors to either book an appointment or order my repeat prescription and get cut off...

No appointments are available, and the staff are rude, unhelpful and talkback with attitude. If you are located in Broomhill - don't bother trying to call. Now there is a queue at 8 am - never in my life have I seen this before.
GP surgery review: coquet-medical-group
Title: Thoughtless
Rating: 1 out of 5
Visited: January 2023
Impossible to get your needs or requests listened to or acted on. This used to be an amazing practice. Staff are curt, Clinicians not interested if you have more than one symptom. Appointments only available at 8am or if you can an appointment its at least 2-3 weeks away.
GP surgery review: gas-house-lane-surgery
Title: no urgent appointments
Rating: 2 out of 5
Visited: January 2024
I have developed sinusitis following a cold, lasting 10+ days and getting worse. Eventually spoke to a receptionist who offered an appointment in a weeks time or i should go to Urgent care (NHS junior doctors strike!) NHS website suggests antibiotics are now required. Why isn't my GP equipped to deal with simple requests for care? This could have been dealt with by a telephone or email consult. Are we a third world country for health care now with receptionists triaging Health?
GP surgery review: greystoke-surgery
Title: Went above and beyond
Rating: 5 out of 5
Visited: November 2023
Ordered repeat prescription, went to collect to find pharmacy could not supply one important one (supply problem) advised to speak with the receptionist, we were travelling to York the next day on business, staff asked what pharmacy I was near and arranged a collection from them. This is the type of service we are not used to, as our previous GP in Yorkshire sadly became a victim of the pandemic and service was not good. Greystokes is a superb practice and I am grateful to all the staff who worked hard to ensure my prescription was filled. You will always have hic-ups when dealing with so many individuals, but I can only offer my heartfelt thanks for your outstanding service. Keep it up. Kind regards Dave.
GP surgery review: greystoke-surgery
Title: Great service thank you
Rating: 5 out of 5
Visited: March 2023
I telephoned the practice this morning. It took about 20 minutes to get through but I spoke to a calm and helpful receptionist who listened to my concerns about my daughter and advised that I would get a call from the nurse practitioner. She phoned and offered an after school appointment. When we saw her she was thorough and had a lovely manner with my daughter. She took bloods straight away, no need to come back, and explained follow up processes. Fantastic service - thank you to you all.
GP surgery review: greystoke-surgery
Title: Thank you
Rating: 5 out of 5
Visited: March 2023
I attended the surgery for an annual review with a nurse. I found her so reassuring and cheerful, and so kind that it was easy to forget that she must carry out this routine very frequently, as I felt that my health and the tests she was undertaking really mattered to her. Although she assured me that if I heard nothing within a day or two it would mean that all was well and there was nothing to worry about, I did ask her if she could let me know the results of a particular test relating to medication I have fairly recently been prescribed. She immediately offered to send me a text with the result, which she did the very next day. The text was friendly and reassuring and just right for an older person who was feeling a bit anxious! While waiting for my appointment I was also able to observe the receptionists dealing with phone calls and callers at the desk in such a calm and caring way - typical, it seems to me, of the ethos of this excellent practice. It is several years since I have needed a doctor's appointment, but I am sure the GP's must set the tone and ethos of the practice as a whole, so I would like to say thank you to everyone involved!!