janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: soho-road-primary-care-centre
Title: Excellent, efficient service
Rating: 5 out of 5
Visited: June 2023
I had an issue with some medication which was quickly resolved by the practice manager professionally
GP surgery review: soho-road-primary-care-centre
Title: Abysmal service
Rating: 1 out of 5
Visited: March 2023
13/03/23
I called to make appointment but not once did I speak to clinician to ascertain  the nature and degree of my health and prioritise or determine how soon I should be seen. I had a receptionist actively discouraging me to attend the practice by suggesting many times that I go to A&E or walk in centre. When I insisted she offers me an appointment that is 4 days away and yet she had told me to phone the next day at 8 am if o want same day appointment in the morning. What is all that about if she knows that all morning appointments have gone for the next four days - game playing with their patients time and health. From my experience this GP appears to be non existent when I need them. I am not sure if they are aware  of the frustratiin stress and anxiety they cause for their patients and at a time when they may be vulnerable and anxious. Besides they do not voluntarily offer anual health checks but are quick to bombard you with text to come for COVID vaccine - very unhelpful surgery indeed
GP surgery review: soho-road-primary-care-centre
Title: Excellent access to my GP when I needed most
Rating: 5 out of 5
Visited: August 2022
Often patients come to theses pages complaining about their experience but that is not my case. I wanted to say that recently I needed to have a medication review so I called the practice and I had an appointment with a clinician on the same day.  I was very satisfied with how quickly I managed to get through on the phone and how quickly I had an appointment!
The consultation, which was on the telephone was excellent. I much prefer this type of consultation so that I can get on with my day rather than having to go to the practice for face to face appointment.

The interaction with the clinician was fantastic, I felt listened to and respected and made a plan jointly with his advise but it was my decision ultimately.

I have not doubt to highly recommend this practice to any patient that might be looking for a new practice
GP surgery review: soho-road-primary-care-centre
Title: please avoid
Rating: 1 out of 5
Visited: July 2022
Please, please avoid this surgery. I was told to measure my blood pressure and report back through their online submission, which I did. I checked my pressure on NHS and it stated I should have been seen within 1 week as it was extremely high. 2 months or more later and countless phone calls and no appointment. I am now scared for my health and unsure what to do next. NHS please advise
GP surgery review: soho-road-primary-care-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Great practice always clean and tidy, girls at the front are brilliant and attentive whilst always maintaining respectful during tense situations given their job attracts all sorts of stressful situations. The new deputy manager has been nothing short of great, she has maintained regular calls and kept up with all follow up calls to ensure a high level of service is consistently being offerred.
GP surgery review: soho-road-primary-care-centre
Title: Absolutely great practice
Rating: 5 out of 5
Visited: February 2022
very helpful and courteous staff
doctors compassionate and provides adequate information about health issues and treatment
very satisfied with all my experiences
get regular reminder about my health check ups
GP surgery review: soho-road-primary-care-centre
Title: Very poor practice
Rating: 1 out of 5
Visited: January 2022
Tried many times to make appointment but cannot get one I had to go to walk in centre The practice is getting from bad to ridiculous the receptionist are rude they don’t care they prefer to sit around doing nothing Avoid this practice they are clearly taking advantage of Covid-19 no wonder the nhs is at breaking point if you got practice’s like this one.
GP surgery review: summerfield-group-practice
Title: Great practice and amazing service
Rating: 5 out of 5
Visited: October 2023
I highly recommend this practice. Always able to get an appointment when needed and never had any problems. Reception staff is very kind, caring and helpful.
GP surgery review: summerfield-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Receptionist was very patient and calm 
I was shouting and frustrated.she was listening ti mt patiently. She manged to calm me down and resolved my situation.
I was seen by Gp n the end who also demonstrated kindness, patience and helpfulness ans compassionate. He also ook his to explain my concern and did the right referral with my follow up appointment.
GP surgery review: summerfield-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Amazing attention to detail from all staff.
Great service, with a quick and smooth experience. The receptionists were exceptionally kind and helpful.
GP surgery review: summerfield-group-practice
Title: Great service
Rating: 5 out of 5
Visited: August 2023
Amazing staff, always able to get an appointment when needed. Doctors at the practice try their hardest to sort out my issues.
GP surgery review: summerfield-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Summer Field Group Practice, it’s very very good gp I’m very happy with all doctor and all staff GreatI have long time is this gp I didn’t see any problem I’m very very happy thank you
GP surgery review: summerfield-group-practice
Title: Clean and professional
Rating: 5 out of 5
Visited: August 2023
I join the practice since it open many years ago as my previous practice became hard to reach. Since then, I have never had an issue with booking appt, seeing the doctor and getting general help over the phone. 
I have always been treated with respect and care, just want you need when you’re not feeling well.
The doctors have looked after me and given me every opportunity to explain my problems and discuss treatment, keeping my best interest at heart. I recommend this practice to anyone looking to join. The practice itself is clean and maintained well.. 5 star all around.
GP surgery review: summerfield-group-practice
Title: Best experience ever
Rating: 5 out of 5
Visited: February 2023
I would not change my GP practice even if I had to travel from across the country. Great service. Staff is lovely and help to the best of their capacity.
GP surgery review: summerfield-group-practice
Title: Poor service
Rating: 2 out of 5
Visited: November 2022
Rang the surgery and after being 59 minutes on the phone came to speak to reception and she answered and then put the phone down. I rang back and put on number 52 waiting. Reception need to training in curtesy in answering phones.
GP surgery review: summerfield-group-practice
Title: Great Nurse
Rating: 5 out of 5
Visited: May 2022
Having met the Nurse for my scheduled appointment I felt I was listened to. Very professional, patient-centered approached care. Keep up the good work!
GP surgery review: victoria-road-medical-ctr
Title: very nice
Rating: 5 out of 5
Visited: January 2023
doctor and nurse very nice. very nice people. they care for me very good. practis manager alway open door for me, very nice man.
GP surgery review: victoria-road-medical-ctr
Title: Great practice and very professional
Rating: 5 out of 5
Visited: November 2022
very professional and staff very understanding and kind. Doctors are very professional and gives time to patient.
GP surgery review: victoria-road-medical-ctr
Title: no concerns  about patients
Rating: 1 out of 5
Visited: February 2022
i had triple  bypass and i had infection everytime i phn they say they fully  booked  other times they don't  answer  the phn
GP surgery review: bellevue-medical-centre
Title: Excellent  care
Rating: 5 out of 5
Visited: January 2024
Excellent service by the nurse who took bloods ..The nurse was extremely polite and very professional 

Almost painless...
GP surgery review: bellevue-medical-centre
Title: Wonderful pharmacist
Rating: 4 out of 5
Visited: January 2024
I do not know her name, but I have spoken with her many times. She is efficient, patient and understanding.
GP surgery review: bellevue-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: January 2024
We have been with Bellevue since it took over the Hyman practice on Bath Row. Was terribly unimpressed with it. N was considering looking for another practice to go to. Changed my mind. The practice has improved very significantly. Very pleased I didn’t leave.
GP surgery review: bellevue-medical-centre
Title: Nice practice
Rating: 4 out of 5
Visited: January 2024
It's a nice clean environment with friendly staff it can sometimes be hard to get an appointment but they do try their best to help
GP surgery review: bellevue-medical-centre
Title: Helpful and friendly
Rating: 5 out of 5
Visited: January 2024
The  reception staff is helpful and friendly. The doctors and nurses listen and explains everything to me. They don’t rush and you can tell’s they really want to help.
GP surgery review: bellevue-medical-centre
Title: Helpful
Rating: 5 out of 5
Visited: January 2024
The nurse was really friendly and explained in detail the blood test results and what course of action needed.
GP surgery review: bellevue-medical-centre
Title: Efficient Service
Rating: 5 out of 5
Visited: December 2023
I came to the surgery for a blood test. I was met by a very polite nurse practitioner who provided me with the information I needed and took the sample efficiently with a smile
GP surgery review: bellevue-medical-centre
Title: Excellent
Rating: 4 out of 5
Visited: December 2023
My gp was fast, she explained the process and I am satisfied with the service I got.
I got there for my appointment in time, I was called in early and she took my blood samples.
GP surgery review: bellevue-medical-centre
Title: Insightful
Rating: 5 out of 5
Visited: December 2023
It was very informative and helpful. So moving forward I now know how to communicate better with the GP practice and get the right help when I need it.
GP surgery review: bellevue-medical-centre
Title: Caring support
Rating: 4 out of 5
Visited: December 2023
Caring and supportive advice regarding medication.  Referred immediately to gp for further review.  I found the pharmacist knowledgeable & understanding.
GP surgery review: handsworth-wood-med.ctr.
Title: Absolutely the worst practice
Rating: 1 out of 5
Visited: September 2023
If I could give 0 stars I would. This practice doctors and professionalism is absolutely atrocious I contacted the doctors a few weeks back regarding a serious issue I was facing which was completely ignored then I was sent a rude email from the Patient Experience Officer. 0 stars!
GP surgery review: handsworth-wood-med.ctr.
Title: Let down
Rating: 1 out of 5
Visited: August 2023
I understand & respect the strain on GP surgeries, so i rarely interact with them, but on this occasion having tried self-help & the local pharmacy, I sought GP advice. Feeling unwell & despite the inclination to stay asleep, I woke up & went on line at a second past 8 a.m. to find no appointments available. I tried another couple of times then hit the phone at 8.03. & established my place in queue with the assurance of a call back, which I got at 9.15 but only to inform me that there were no appointments available, & with no triage whatsoever. Though in pain  the alternative of contacting 111 seemed extreme & a big leap from  brief & convenient conversation with a local practitioner.  I know this is also a more general & common cause for complaint yet my husband gets excellent service from Newtown Health Centre & has always secured a short notice call back from a doctor. I have been a patient for almost 50 years & my record will show that I am not a time waster or a hypochondriac -  I feel so  very disappointed & let down today. I have seen the bad press that the surgery has recently had & my experience seems to confirm the criticism around accessibility at short notice need.
GP surgery review: handsworth-wood-med.ctr.
Title: Staff are lovely but...
Rating: 2 out of 5
Visited: May 2023
It takes hours to get through, during the entire day. GP doesn't call when they are meant to. The Callback service doesn't work. It definitely isn't the reception/call centre staff's issue. They are lovely and do try to help where they can. However there is obviously a breakdown somewhere with in this surgery as the patients are unable to access appointments online, they need to call for repeat medications - unable to get these in any other way, 8:00 morning queues are above 30 for over 2 hours sometimes.
GP surgery review: handsworth-wood-med.ctr.
Title: Bad practice
Rating: 1 out of 5
Visited: March 2023
i have called numerous times to try and make an appointment regarding my menstrual cycle and seeing if i possibly have endometriosis. i got a blood test in January, in which on arrival to the appointment the nurse had no idea what i was in for, so i had to tell her and she replied with ‘oh well i had bad periods at your age’ which felt completely invalidating because everyone has different pain thresholds and periods. the doctor that then rang me a few days later, who was male, spent about 5 minutes on the phone telling me the results and then tried telling me that my bmi was high, and exercise and loosing weight would probably help me. again, it felt really invalidating because i know my body best and as a woman, dialling everything back to weight and size is ridiculous, especially bmi as it is an outdated method. my issue is not with my weight it is with my periods and also the possibly of having pmdd which is a severe version of pms. i just feel unseen, unheard and constantly dismissed. as a young person it feels horrible knowing I can’t comfortably ring the surgery without multiple obstacles to even book an appointment for an ongoing issue.
GP surgery review: handsworth-wood-med.ctr.
Title: Excellent Service
Rating: 5 out of 5
Visited: March 2023
I was seen on time. The Physio was excellent,  giving me very good and helpful support.  It was a first visit to physio,  I would recommend this service.
GP surgery review: handsworth-wood-med.ctr.
Title: Concerned
Rating: 3 out of 5
Visited: February 2023
Not a review, just comments.
I have for years had bad experiences with this surgery getting through on the phone, making appointments, just getting to see a doctor. To the point where it has put me off getting my health looked after. I received a standard text the other day saying how people can no longer queue outside to make an appointment. As it is hard to get through on the phone, as it is now, l am hoping with the new measures you have announced you will be employing quite a few more " call handlers". I have experience in the past of waiting 2 hours for phone to be answered only when reaching that point to be cut off. Why do l not use the digital way of getting through. Well once l was provided with only half the information required, and twice l have got the information needed and got as far as "change password" and it wont work. I am due for an annual review, so remains to be seen how successful getting in for that is going to be. 
A suggestion now; after my 12 months of collecting meds once a month rather than every 3. Once your results from blood tests come back okay the doctor that puts your results into the system at the same time puts your repeat prescription back to 3 months. If its not a doctor that updates the system get them to pass details on to a doctor to do it, simple way of saving NHS money. Partly because of the trouble getting in touch with the surgery l have just left things as it was and had a walk every 4 weeks after ordering meds to pick them up. At the expense to the NHS that has obviously had more work, once a month not 3.     l will leave that with you !!!
GP surgery review: handsworth-wood-med.ctr.
Title: Wonderful service
Rating: 5 out of 5
Visited: January 2023
I have,unfortunately,had to seek medical help over the past few months. I have found this surgery to be outstanding. The doctors and reception staff always treat you with respect and listen to you. I have phoned at 8am and always been given a call back or an appointment the same day. When I have had a call back, the doctor has either advised me, or if needed, seen me the same day. Today I rang at 8am and was seen at 9am by a doctor. I have nothing but praise for this surgery, who like all NHS establishments are, at present,under extreme pressure. Well done to all at HEMC.
GP surgery review: handsworth-wood-med.ctr.
Title: Extremely Disappointing!!!
Rating: 1 out of 5
Visited: November 2022
The practice is notorious at making it difficult for patients to get an appointment. You can call in at exactly 8am on the dot every day of the week and you’ll still be told by the receptionist that there aren’t any callbacks left. If you work any type of job that starts before 8am, don’t even bother registering at this practice as they will not make any exceptions for you.

If eventually after several days of calling at 8am you do get lucky enough to receive a callback, brace yourself. I have had an awful experience every single time I’ve managed to get through to a doctor. As the patient you’re not seen, you’re not heard, you’re not cared for. They just try and get you off the line. There’s an extremely lack of empathy and duty of care at this practice. I’ll be extremely shocked if their response to any chronic pain or symptoms you’re experiencing isn’t solved by telling you to take paracetamol. I’ve been a patient at the practice for over 15 years, witnessing its steep decline. 

God forbid you state that you’ve done your own independent research and give any suggestions/request specific blood tests. You will be spoken to extremely condescendingly as you’re not a “doctor”and therefore clearly aren’t intelligent enough to do any thinking so any suggestions you have are automatically laughable to them. No matter how much I’ve stated my case in the past, I’ve been denied several times. It’s their way or the highway. You will not be listened to in the slightest. Nothing that comes out of your mouth will be taken on board. 

I’ve seen in the comments that management are asking patients who are leaving negative reviews to email them, however, I did so twice in the past using the address they’ve stated and to this day I still haven’t received a response. It just goes to show that it’s all an act.
GP surgery review: handsworth-wood-med.ctr.
Title: Good practice
Rating: 5 out of 5
Visited: October 2022
Today I had an asthma check -highly skilled nurse -  clearly explained options & also referred me to Dr who in turn was highly skilled in dealing with issue & explaining next steps; she gave me time & placed medical symptoms in current context- this experience today is consistent with all of my experiences with the health professionals at hwmc for me & family. Thank you. Front office staff always helpful.
GP surgery review: handsworth-wood-med.ctr.
Title: Poor practice
Rating: 2 out of 5
Visited: October 2022
I’ve been having problems getting a appointment from this surgery since January  .I’ve had only one face to face and one call back  I’m in severe pain .I’m on the phone at 8am every morning and looking online for appointments. I cannot make it down to the surgery for 8am because I am unable to walk Farr due to pain .also if you want to find out about results you could be waiting up to one hour for someone to answer at the reception.
GP surgery review: laurie-pike-health-centre
Title: impossible to get an appointment
Rating: 1 out of 5
Visited: December 2023
For a long time now it has been nearly impossible to get an appointment at this practice. It used to be the best practice several years ago. I have bee struggling to get a gp to see my sick child. I called back and asked the receptionist if they were registering new patients. Shockingly, the receptionist said yes. They are unable to service the patients they have got, however are willing to register more patients for there practice. It is like their is no thought process/planning by the people allegedly running the place. A complete farce of providing public service. I am paying taxes for an unacceptable level of service. United Kingdom is not value for money anymore.
GP surgery review: laurie-pike-health-centre
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: November 2023
Having attended the surgery at 8.10 a.m to try and get an appointment I was told I had to phone in even though I was standing right in front of the receptionist. I had tried that already hence the reason for my going there. I then called in front of the receptionist to explain the line was constantly busy but was told that other than through the online portal that was the only way I could get an appointment. I left the surgery and continued to call. I got a message to say someone will call back, they did at 9.15 and as expected there were no appointments left. In the past it has taken weeks to get an appointment. Having visited the walk in centre twice prior to this attempt they can only do so much and advised that I book in with my GP. This surgery is a shambles and not fit for purpose. They should have a poor CQC rating.
GP surgery review: laurie-pike-health-centre
Title: Accessing appointments has become extremely poor
Rating: 1 out of 5
Visited: June 2023
It appears you can’t even book an appointment on the phone anymore! Started calling at 8am this morning. Must have called around over 25 times within a period of 10 minutes. Because each time I called I couldn’t get through and kept hearing ‘ phone line is at full capacity’ and to call back later ! After 10 minutes all the appointments had gone! 
How are you supposed to even book an appointment at this practice?! Ways of accessing and booking a appointments have been removed and reduced to a point you could be without seeing a doctor for ages. Appalling.
GP surgery review: laurie-pike-health-centre
Title: Nightmare getting appointments
Rating: 1 out of 5
Visited: June 2023
This surgery appointment booking and follow-up is atrocious. It can take weeks to get through on the phone to book an appointment, and if you do get through on the line it tells you your place in the queue, and half way through the call the line cuts out. When I do manage to get an appointment, the doctors are great and referred me for the relevant investigations and tests.
Also, getting a medical letter takes 3 to 6 weeks imagine the stress for university students.
The service is just Poor and some of the receptionists can be quite abrupt sometimes, not possessing good interpersonal skills at all
GP surgery review: laurie-pike-health-centre
Title: Terrible service
Rating: 1 out of 5
Visited: June 2023
I am absolutely appalled with the practice service 
I have been with them for over 15 years and the service of this practice and accessibility is absolutely terrible. Covid has been controlled but unfortunately the service from the GP has resumed the same. 
I was advised of abnormal blood test results and to urgently book an appointment by following a link- however when following this link all appointments were booked up and none wereavailable. 
I then went into practice only To be told to call everyday at 8am. I have called over twenty times from 7.59 and appointments have been booked. 
How the hell do I get an appointment