janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: ryalls-park-medical-centre,-yeovil
Title: Helpful Receptionists
Rating: 3 out of 5
Visited: September 2022
Inexplicably cut off at beginning of telephone consultation with pharmacist yesterday afternoon.   After pause, rang back and, after very little queueing, explained to helpful receptionist, who confirmed my contact details and messaged pharmacist confirming my availability on both mobile phone and preferably landline.   No call back, but received an SMS telling me to contact the surgery to arrange another appointment.   Telephoned today mid-afternoon and was pleased to find myself No 1 in the queue.   Explained to helpful receptionist, who found pharmacist very booked up but arranged a call from a doctor next week.   Telephoning the surgery seems to have become a much better experience than it was a while back.
GP surgery review: ryalls-park-medical-centre,-yeovil
Title: Helpful Receptionist
Rating: 4 out of 5
Visited: September 2022
After a hometesting app fiasco (no smart phone!), I telephoned the surgery mid-afternoon and was pleased to find myself No 1 in the queue.   The receptionist was very helpful and, after seeking advice, arranged an appointment with a nurse practitioner the next week.
GP surgery review: ryalls-park-medical-centre,-yeovil
Title: Uncaring Receptionists
Rating: 1 out of 5
Visited: August 2022
Saw a GP and had a few tests done (the GP was actually wonderful) The practice then booked a phone call for me about one of the test results and didn’t even tell me they had booked it. I only knew about it because I saw it on the NHS App. Called in to query what they were and to ask to change the appointment to sooner than a week and a half and was told that she couldn’t book me an appointment any sooner. I was told to try their online system but it was unlikely that I’d get anything. So now I have to wait over a week to find out what the results are. This is causing major anxiety. I appreciate they probably aren’t serious but telling someone they have to wait a week and a half for a phone call for the results? Not great. As I said, the GP I saw was wonderful but is being majorly let down by the reception staff.
GP surgery review: ryalls-park-medical-centre,-yeovil
Title: Bring back askmyGP!
Rating: 3 out of 5
Visited: August 2022
I have twice used Klinik recently resulting in appropriate consultations, for which I thank you.    However, I found using Klinik much more cumbersome to navigate with all its boxes and menus before I could get to a box where I could write what I thought I needed to say.  I found askmyGP much more user-friendly.   Also, it was accessible for less restricted hours and, where appropriate, permitted a dialogue without recourse to telephone appointments.  In the context of telephone queues and lack of appointment availability, it seemed to represent a real step forward in access to GP services.   Doubtless, there are operating reasons for the change, but I have noticed from review sites that I am not the only one who has found the switch to Klinik less patient-friendly.
GP surgery review: the-village-medical-ctr
Title: appalling service going from bad to worse
Rating: 1 out of 5
Visited: September 2023
The service provided by this clinic is a true reflection of everything wrong with the NHS - Patients have a window of 3 mins to book an appointment at 8.00am - After that there is no availability. Even when you manage to get an appointment, they either book the wrong doctor, or even let you just see a nurse. You then need to go through their phone booking system until one time you hit the jackpot and manage to see a doctor.

Service is truly horrible, and has been horrible for the past three years - not sure if there is much point in submitting a review of this clinic, since it has already been established through the last review that it "needs improvement", however nothing is done - You're failing the entire village
GP surgery review: the-village-medical-ctr
Title: Car Parking
Rating: 1 out of 5
Visited: June 2023
Although this claims to be a medical centre be aware that it does not include the adjacent pharmacy. You will be fined up to £100 for parking to attend the pharmacy.
GP surgery review: the-village-medical-ctr
Title: Fantastic Practice
Rating: 5 out of 5
Visited: March 2023
Called this morning for an appointment with the call being answered within a minute.  Receptionist was very polite and extremely professional.  Appointment offered for 10.30am same day with reminder text sent.  The doctor was also so lovely, listening to me and asking questions with a good examination - would definitely see her again.

Reception area whilst waiting for the GP was calm, clean and obviously very well run.

A prescription and x-ray was organised by the doctor before I left.  I was able to pick up prescription and have an x-ray within hours of leaving the surgery.

The whole process was easy and streamlined and stopped me worrying as I felt I was in good hands.

Thank so much Village Surgery - I do appreciate this excellent service.
GP surgery review: the-village-medical-ctr
Title: Great patient support
Rating: 5 out of 5
Visited: January 2023
The Patient Liaison Manager (part of the pharmacy team) has been very supportive to me over the past 18 months. She has helped me to obtain the HRT prescriptions and blood tests that I have needed to get my health back on track. She has spent a considerable amount of time understanding my personal circumstances and then worked with the surgery's pharmacy team and GPs and local pharmacies to ensure that I had access to various blood tests and medications. This was especially helpful last year during the time when there was a shortage of HRT medications.
GP surgery review: the-village-medical-ctr
Title: Not a good experience
Rating: 1 out of 5
Visited: November 2022
It is impossible to see anyone quickly.
I have had to go to the Putnoe walk in 3 times over the last 6 months ( they diagnosed and prescribed for me)and despite the doctor there saying I need to see my own doctor for further investigation I still can't get an appointment. 
Finally get an appointment today to have it cancelled 5 mins after I arrived at the surgery!
GP surgery review: the-village-medical-ctr
Title: No Appointments Ever
Rating: 1 out of 5
Visited: October 2022
I was told a Dr would need to speak to me regarding recent blood test results however no appointments ever available when I call on the day. I was told today no pre-bookable appointments for this month or next! It really is extremely difficult to to get an appointment these days. The receptionist really didn't care either and offered no apology or suggestions.
GP surgery review: the-village-medical-ctr
Title: Great Nursing Staff
Rating: 5 out of 5
Visited: October 2022
In a world full of negativity at the moment, I thought I had to write in to say what an asset to the medical centre the phlebotomist is.  This site does not allow me to mention her name unfortunately.  Despite all the changes of ownership, covid and staff changes, she has been a "constant" throughout. She always welcomes me with a happy positive attitude and her knowledge and skill set is appreciated. From someone who had a phobia of needles I can say that she has changed my perception to giving blood. She is caring and reassuring and actually listens to her patients, which seems rare these days. I hope she remains with the Great Denham Medical Centre as she is a credit to the team.
GP surgery review: the-village-medical-ctr
Title: Excellent practice and care for patients
Rating: 5 out of 5
Visited: October 2022
Staff (doctors, nurses and receptionists) at the medical centre were so helpful and made me feel like they actually care about me and what’s going on. 

Working in a school and not being able to drive, it can be hard to get in and get an appointment. When I came out of my appointment needing to book a blood test they were really understanding and fitted me in there and then for a blood test. 

All staff were super friendly with a ‘nothing is to much trouble’ attitude.

Thank you everyone :)
GP surgery review: the-village-medical-ctr
Title: Awful
Rating: 1 out of 5
Visited: September 2022
Waited one month for a 10 minute phone appointment because I was told face to face appointments were not possible. On the day of my phone consultation, the line is cut. No call back. I had to call the reception several times to ask if I would get a call back. The response? The don't know if or when I'll get called back. Well, guess I better book another 10min appointment next month and if that gets cut off - tough luck?! 

I waited one month for 10 minutes of the GPs time and they can't even follow through. And that's after waiting 3 months until I could no longer ignore my health because I knew how terrible the service would be.
GP surgery review: the-village-medical-ctr
Title: Improving
Rating: 4 out of 5
Visited: August 2022
I am the first person to let my views known to the practice (as I have done on a number of occasions over the past 16 years or so (always in writing or verbally and directly to the Practice Head) However, over the past few months there has been a definite improvement in the general front of house experience. We all know that GP surgeries are under strain because of bad planning by the NHS and Government and I alwasy try to take that into consideration if making a complaint. However, part;y due to my own mistake I had run out of some of the medication that keeps me alive. I visited the surgery, spoke to a lovely person on reception and then to (I assume the pharmacy lead). Some 30 minutes later my prescription was with my pharmacy and my medication will be available after lunch today. You cannot improve on that level of service. Many thanks for your help in what must still be a difficult working environment. Medical team are always good when you can get to speak to them.
GP surgery review: nene-valley-and-hodgson-medical-practice
Title: Poor Service
Rating: 2 out of 5
Visited: December 2023
Daughter (who is a nurse in GP Practice) did online enquiry and was told needed f2f appt, tried to book online but again you have to go via accurx - as she is a nurse, she is in clinics so I wanted to book an appt over the phone for her. Her issue has been ongoing for many months and several things have been tried, all to no avail and she is becoming unwell with it now, so I called and despite the voicemail message stating to choose option 2 if not able to access online, I was immediately told by the staff member to use the website, I explained we were having problems (page just kept trying to load) and hadn't been able to I was told "what do you mean you just have to go on the website".  At which point I decided to terminate the call.  I work in a GP surgery and would never speak to a patient in that manner, and would do my utmost to help.  Whilst I appreciate the pressures GP practices are under, to stop patients being able to book appts over the phone is unfair, and sometimes not convenient, as not all patients will have access to the internet. Patient choice should be considered. As I understand it, GP practices should be increasing access for patients not restricting it.  I have been with your practice for many many years and never had an issue, in fact I have always praised you, I am not sure that this would be the case going forward.
GP surgery review: nene-valley-and-hodgson-medical-practice
Title: Nurse practitioner  was very caring and very professional
Rating: 5 out of 5
Visited: December 2023
Nurse practitioner was one of the best that I have seen at the practice 
Vert caring, and nothing was to much trouble for her
GP surgery review: nene-valley-and-hodgson-medical-practice
Title: New messaging service works brilliantly
Rating: 5 out of 5
Visited: December 2023
Since the practice introduced a messaging service it has become so much easier to sort out minor issues. Today I messaged at 7.45am and by 8.50am a nurse had prescribed my medication and text me. Even sorting out prescription issues is far easier. Very pleased with my practice now.
GP surgery review: nene-valley-and-hodgson-medical-practice
Title: Never see a doctor
Rating: 2 out of 5
Visited: December 2023
Had a cough for 5 weeks I have been told it's because of some medication I was taking. I'm still coughing it's keeping me awake a night and disrupting my life. But you have to wait 4 days for a call back. It's ridiculous you meant to contact the docs if you a cough for more than two weeks but you have to wait even longer for a call back. No wonder people go to A&E
GP surgery review: nene-valley-and-hodgson-medical-practice
Title: Unhelpful
Rating: 1 out of 5
Visited: December 2023
Been trying to get a appointment for over a month after trying their online system which doesn’t allow you to book appointments and getting through to their telephone line no matter how early you call - i am changing my surgery
GP surgery review: nene-valley-and-hodgson-medical-practice
Title: New website service process
Rating: 1 out of 5
Visited: December 2023
The new way of booking call backs or requests is so much better and a smoother experience. You can send photos, message and chat and the information is also stored.
GP surgery review: nene-valley-and-hodgson-medical-practice
Title: Making an appointment
Rating: 4 out of 5
Visited: October 2023
It's not very good when you get through to someone and then get told you have to book an appointment on line and it takes 7 days to get seen by the doctor.what happens when you need to see the doctor the same day when you ring.not very good service
GP surgery review: nene-valley-and-hodgson-medical-practice
Title: Poor in trying to get the phones answered
Rating: 3 out of 5
Visited: September 2023
I am severely visual impaired, and find it very difficult to get through to the practice, having to keep redialing the number.
Today after several attempts to get through to them, which took 20 minutes, only to be told I was 24th in the queue, it took over 45 minutes to finally to speak to someone, only to be told all the phone consultation appointments had gone and to call back this afternoon. I am suffering with a bowel problem, the TV adverts say contact your GP with these symptoms, there having a laugh,shame I can't.
GP surgery review: nene-valley-and-hodgson-medical-practice
Title: Fast response to online enquiry
Rating: 5 out of 5
Visited: September 2023
I had a query re a minor injury, I entered the details in an online message to the practice. Within 2 hours a doctor had reviewed my comments, looked at the picture I attached, phoned me and suggested a prescribed medication. It must be really tough to be sitting in the NHS and serving the community - yes booking calls and getting appointments does take time, but today this prompt service using technology was superb. Let’s keep encouraging the doctors and admin teams doing their very best. Today’s response was impressive. Perhaps many more could use messaging services over face to face appointments where it’s appropriate. Thank you
GP surgery review: nene-valley-and-hodgson-medical-practice
Title: Poor receptionist response
Rating: 2 out of 5
Visited: June 2023
I arrived for an appointment this morning which I booked approx 3 months ago. I entered details on the 'system' and was told that I had no appointment. I spoke to the receptionist to see what had happened and she just said I needed to book another appointment....I then told her that I had confirmed the appointment approx a week ago....she was not interested.....I then showed her the paper slip I was given when I made the original appointment....she was not interested. I had done everything correctly, but no sympathy (or apology) from the receptionist....no wonder they get 'grief' at the reception desk if they adopt this approach to customers.
GP surgery review: canvey-village-surgery
Title: Absolutely terrible service
Rating: 1 out of 5
Visited: November 2022
Absolute waste of a doctors surgery! You can never get through on the phones and when you do there are never any appointments- even for children! Phones ring and ring and then just cut off! Receptionists ignore you when you are waiting to be seen at the counter on the rare occasion you actually get an appointment!
GP surgery review: ixworth-surgery
Title: Pharmacy queue
Rating: 1 out of 5
Visited: May 2023
The waiting time/line for the pharmacy would be comical if it wasn't for having to collect important medication.  Often backed up out the door to the car park.  Surely they can solve this?
GP surgery review: church-road-surgery
Title: Incompetent staff
Rating: 1 out of 5
Visited: June 2023
Overall the experience with the GP practice has been really poor of late. There seems to be a disconnect between the staff at the reception, the nurses and doctors. Things that usually should take a single or couple interactions are dragged over weeks between staff. 

Constant chasing is needed or you will be forgotten about. They lose things, they keep asking for the same information. Even just getting simple glucose checking prescription requested by the hospital on repeat has taken 3 weeks. Whilst I've been expected to go into the hospital with 4 weeks worth of blood sugar records I can only do 1. 

Also after attending a separate appointment to discuss an ongoing issue, the nurse was not sure why the appointment was made with them, so it had to be rebooked again. And this hasn't been the first time, it seems to be the process here at this practice. Not only is it frustrating and wastes everyone's time but I can see how inneffecient this is for patient and practice  

The front staff also keep losing things, they scan something and then when you chase for a reply they can't find it. They assume it's with the doctor or with someone else but cannot confirm, only for another week to pass to realise it's been misplaced and they need it again.

Terrible experience!
GP surgery review: west-london-medical-centre
Title: Great Doctors/Receptionists
Rating: 5 out of 5
Visited: October 2023
I had reason to phone the surgery at 08.50 on 17th October with a suspected UTI. I was unable to attend surgery owing to feeling generally unwell. The receptionist that took my call was so helpful and kind and took my details and informed me that someone would be in touch with me later.  At 09.01 I received a text message to say doctor had sent prescription through to pharmacy.  Excellent service and I would like to thank the receptionist at the surgery for such quick service. (Sorry never got her name).  Too many negative comments made about this surgery but I can only say they are the best!!
GP surgery review: west-london-medical-centre
Title: Great doctors
Rating: 5 out of 5
Visited: September 2023
Had reason to phone practice at 8.15am on 5th September, receptionist so helpful and said she would get triage to ring me. Rang me back to ask owing to symptons could i attend surgery at 11.50. Attended appointment and saw doctor who informed me i had urine infection and 'stomach flu'. Doctor excellent and issued prescription immediately after examination. Thank you all especially receptionist and doctor. So much negative feedback about this surgery but I cannot thank and praise them enough. Thank you all.
GP surgery review: west-london-medical-centre
Title: Poor communication
Rating: 2 out of 5
Visited: August 2023
I am very shocked at how little the healthcare assistant knows about patients and their health problems when she calls them to discuss tests or treatment. Rather than the doctor calling me with my results of two very serious and worrying tests, the health assistant calls me to tell me I need to do further tests but does not discuss the results. When I asked her what were my results and why do I need to do further tests (at this point I am very worried) she says she doesn’t know she’s only telling me what the doctor asked her to do. I then requested for the doctor to call me and she said she’ll pass on the message. After 6 hours of worrying non stop and waiting, I called the surgery, only for the receptionists to not know what I’m talking about (which is understandable). However, the healthcare assistant has gone home and hasn’t passed any messages on to the doctor and the receptionists apparently cannot do that for me. I now have to wait another 18 hours or more to find out why I need to take more tests. I am very distraught and scared and have so many concerns and questions that couldn’t be answered and were caused by this situation which was created due to lack of communication and failure to follow the procedure! I am so disappointed that I have been asked to do more tests but have not been given my results and have not been part of any discussion regarding it and further tests!
GP surgery review: west-london-medical-centre
Title: Excellent Doctors practice
Rating: 5 out of 5
Visited: April 2023
professional, brilliant service. My family and I am so proud to have West London Medical Center as my doctors practice. Over the years the GP team has always been very helpful in assisting / helping and prescribing my family with the right and urgent medication needed. Keep up the excellent work
GP surgery review: west-london-medical-centre
Title: Calls not attended
Rating: 1 out of 5
Visited: May 2022
I've been trying to get an appointment but no one is attending the call. The surgery hours for Wednesday is 13:00 hours, but the answering machine tells me that the surgery is closed at 12:30.
GP surgery review: ingleton-avenue-surgery
Title: Most amazing surgery
Rating: 5 out of 5
Visited: February 2023
I just want to say I hear so many bad reviews and opinions of friends and family’s doctors surgery and I tell them how amazing Ingelton is and I thought I should tell the surgery themselves ! From the receptionist that answer calls , find appointments and do the many more jobs we need them to do , to the doctors and nurses who are kind , caring and listen every time ! I can always get an appointment for myself or my children and they are always there to help and care! Thank you to every member of staff that makes the surgery what it is every single of you you are important and I hope you get the recognition you deserve!
GP surgery review: ingleton-avenue-surgery
Title: I ran out of an important medication today which was my own fault
Rating: 0 out of 5
Visited: December 2022
Today at 3am I realised that I had run out of an essential drug which is essential and regularly prescribed for me, this was entirely my fault, I failed to check my meds sooner ( I blame "Christmas Brain")and suffered the consequences. I am referring to quite a strong painkiller. I went to the surgery at 8.30am, opening time, and explained my predicament to the reception staff, I had trouble explaining the situation as I was upset and was offered a drink of water and a chair while I recovered. Immediately they said they could make up a prescription for me and send it to my usual Chemist, once one of the doctors had signed it as my GP was not in Surgery today.  
I was also told I could request at the Pharmacy enough tablets to tide me over until the prescription had been sent and filled. I went to Compact Pharmacy on my way home and explained what had happened. Pharmacy were very helpful and said to call back after 3pm to see if they had the prescription. 3pm-hey presto- the Pharmacy had the prescription, it was being dispensed and I could call for it today, although delivery tomorrow was offered.  
I collected my painkillers at 3.30pm. Within 7 hours of discovering I had made a booboo I had my prescription. From the Surgery Receptionist to the dispensing staff I was treated with dignity, care and efficiency.  
This is an excellent Surgery and Chemist not only today but every time I have had to deal with them. I send my thanks to them all.
GP surgery review: ingleton-avenue-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
So lucky to be at this surgery. Saw Doctor on Monday and he explained he would refer me for physio treatment at the hospital. Can’t believe have received hospital appointment today for end of January.