janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: emersons-green-medical-centre
Title: Long wait with no face to face appointments
Rating: 1 out of 5
Visited: August 2022
Calling the practice is extremely time consuming. After waiting 7 minutes (no exaggeration) for the announcements around coronavirus and emergency situations you are then always placed into a queue. The queue does tell you what place you are but this doesn't really give you any estimate for how long you can wait. I've waited 1 and half hours before! 

I can count the number of times i have been hung up or cut off on two hands. Such a disappointment when i've spent a good part of my morning trying to get through. 

When you do finally get through, there are never any face to face appointments left, even when i have called from the opening time at 8am. You are quite frankly better off calling 111 or attending a&e.
GP surgery review: emersons-green-medical-centre
Title: Terrible practice
Rating: 2 out of 5
Visited: July 2022
Once I finally got through by phone had to wait 2 weeks for a telephone consultation, another 2 weeks for an appointment for tests - now I have to wait 3 weeks for a telephone call to discuss the results - when I expressed surprise at the length of time was basically told I could take it or leave it!
GP surgery review: leap-valley-medical-centre
Title: Telephone Contact ! What Contact
Rating: 1 out of 5
Visited: November 2023
I was asked to contact the surgery to make a telephone appointment to check up on my prescriptions after 2pm. 
After 41 minutes listening to a piano my position in the queue was 2
and i am still waiting.
How many calls do they deal with?
GP surgery review: leap-valley-medical-centre
Title: Unanswered e-consult
Rating: 1 out of 5
Visited: July 2023
I submitted an e-consult on behalf of my child, requesting an asthma assessment and treatment plan. The e-consult was received by the Practice but I have not received any response from the Practice. I have been unable to get through by phone. I have visited the Practice in person to request an appointment with the asthma nurse, only to be told appointments cannot be booked directly and that a message would be passed on for the asthma nurse to contact me. This also has not happened. My only option now is to wait 4 weeks for a GP appointment. This is unnecessary and uses a GP appointment that could be used for someone else, as all we need is an asthma nurse review and treatment plan. Very disappointed but not surprised.
GP surgery review: leap-valley-medical-centre
Title: No Improvement
Rating: 1 out of 5
Visited: January 2023
Still a very poor level of support for people who are unwell. Phones always engaged, this very important issue has never been addressed which, in itself, is a disgrace for a GP surgery. No system for urgent appointments and, just in general, a surgery that doesn’t give you a feeling of confidence. Reception has improved a bit, it couldn’t have got any worse, at least that constant unhelpful and confrontational attitude has been quelled, hopefully the rude staff have left or been fired.
GP surgery review: leap-valley-medical-centre
Title: Phone system Useless
Rating: 1 out of 5
Visited: August 2022
I can rarely get anyone to answer the phone. It takes over an hour on hold almost any time you call. I have been number one in the phone queue for almost half an hour at this moment. How can that be working effectively??? 

Plus - we have to go through two minutes of long voice message every time we call. No need for it any longer and it can’t be best practice to have any answer message that long.
GP surgery review: leap-valley-medical-centre
Title: worst ever surgery
Rating: 1 out of 5
Visited: July 2022
Over 1.5hrs on hold waiting for someone to answer the phone 
to be told there is no appointment at all 
this is not the first time either it's always like this 
this practice is not fit for purpose no wonder A&E are overloaded
GP surgery review: leap-valley-medical-centre
Title: Practice
Rating: 3 out of 5
Visited: June 2022
The most recent consultation I had with the practice was excellent but the video consultation two days before was a waste of the doctor’s time and my own as it resulted in no firm conclusion and I had to seek a face to face appointment.   But the second appointment proved more positive and helpful.
GP surgery review: leap-valley-medical-centre
Title: Bad service
Rating: 1 out of 5
Visited: May 2022
This must be the worst surgery in Bristol. Most of my time can be spent on the phone only to be told there are no appointments you need to call back tomorrow. Time in the queue can vary between in half an hour to up to 2 hours. Staff are unhelpful and rude. Trying to see my GP is next to impossible for some reason.
GP surgery review: leap-valley-medical-centre
Title: Appalling service
Rating: 1 out of 5
Visited: May 2022
Tried for two days to get an answer via the telephone which is constantly engaged. So I then went to the surgery, apparently only telephone consultations are available and I have to wait over three weeks for this! I explained I needed to see a doctor, the receptionist then asked me the nature of the reason I needed an appointment whilst the other patients were listening and waiting. She said that is the procedure now you have to have a telephone call first. So 3 weeks wait for a consultation via the phone, then how long for an actual appointment, perhaps another 3 weeks? Disgusting service.
GP surgery review: leap-valley-medical-centre
Title: Online consultation
Rating: 3 out of 5
Visited: January 2022
If you have internet access try Leap Valley surgery's e-consult service during surgery hours. You can give full details of your symptoms and what help you need (appointment, prescription etc). The doctors will have a look at the information and aim to reply by the end of the next working day either by phone or email. This frees up receptionists to speak to those who can't use the internet, reduces time wasted waiting for the phone to be answered and less frustration vented at staff. I tried the service yesterday and got help with my medical problem today.
GP surgery review: orchard-medical-centre
Title: A GP Surgery that goes above and beyond
Rating: 5 out of 5
Visited: October 2023
I can honestly say i have never experienced a surgery like this from the reception staff, nurses and doctors the level of consistency is obvious to see.
I have several health conditions which with the support from my GP surgery are managed but recently have been struggling with my mental anxiety and depression.
My doctor not only picked up on this but went above and beyond and has helped signpost support which if im really honest has meant the difference between dark and light for me and i feel very safe and supported, by bridging the link between GP surgery and social prescribing has meant the gap that has remained for so long is finally reduced meaning they can both work in harmony not just prescribing the right medication but providing support for mental health and wellbeing it also helps to reduce medication prescribing by addressing mental health gives patients the missing link that can help improve individuals overall health long term.
Thank you so very much to the practice team from the reception staff the nurses and doctors you really make the difference. ; )
GP surgery review: orchard-medical-centre
Title: Reception staff feedback
Rating: 5 out of 5
Visited: June 2023
I contacted the practice yesterday regarding the Vertigo symptoms my husband who was suffering. I spoke to the receptionist , and just wanted to give some feedback regarding her conversation with me. 
She was so kind and understanding, I didn’t feel rushed at all, and she gave really good advice. She let me know that if things were no better I could contact the surgery later and the details of our conversation would be noted. 
We felt reassured and during the day his symptoms did gradually improve. 
At such a busy time for GP practices , it’s really great to be able to give such positive feedback. I’d be grateful if you could pass this on to your reception team with who we have always had a positive experience. 
With Kind Regards
GP surgery review: orchard-medical-centre
Title: excellent service
Rating: 5 out of 5
Visited: March 2023
took mum who has dementia for a blood test.
, nurse also looked at leg, found something needing treatment.  Treatment done there and then.  Amazing  my surgery would have you waiting weeks.  Rang receception next day for further appointment  lady was so nice and accommodating  arranged one although  fully booked.  Mum is 93  and very weak  but i was amazed at the respect and help she received from you all.  Thank you so much  it is much appreciated especially in these difficult times.
GP surgery review: orchard-medical-centre
Title: Good GP care
Rating: 4 out of 5
Visited: February 2023
Really Good GP care. However, the usual issue of gaining access to your GP when needed, is always a concern.  I don’t know how the NHS can improve on this due to the ever increasing demands on our services. Obviously need more investment into training GP and health professionals. Nevertheless, keep the good work up.
GP surgery review: orchard-medical-centre
Title: Brilliant Surgery
Rating: 5 out of 5
Visited: February 2023
I cannot fault Orchard Medical Practice, the staff are all so lovely and friendly and nothing feels like it's an inconvenience. The reception staff are always helpful. I chose this surgery because of their online system and its been great for making appointments and sending medication requests in. It's been so easy to do and then you don't spend ages on the phone. I'm very satisfied with my choice.
GP surgery review: orchard-medical-centre
Title: Superb and efficient practice
Rating: 5 out of 5
Visited: January 2023
The support whether from the Reception, Administration team, Nurses and Doctors is always superb, I feel valued and above all my welfare is taken so very seriously. Even during these challenging times I have always received excellent support in a professional and efficient manner. I'm so grateful that we have such a wonderful Doctors Surgery in Kingswood.
GP surgery review: orchard-medical-centre
Title: Great practise
Rating: 5 out of 5
Visited: December 2022
You have always been so helpful with mums care. Prompt answers to queries your on line system is excellent. When we've seen your staff they've all been so nice to mum who has dementia. You've been very helpful to myself as her carer. Merry Christmas and thank you
GP surgery review: orchard-medical-centre
Title: Excellent service at the practice.
Rating: 5 out of 5
Visited: October 2022
I rang the Surgery in the morning as I was suffering from a bad chest infection. They gave me an appointment for later that morning, when I had a thorough check up and was prescribed an antibiotic.
GP surgery review: orchard-medical-centre
Title: Flu Jab.
Rating: 5 out of 5
Visited: October 2022
Everything about the organisation of the flu jab was excellent. I got my link via phone,booked a convenient time and turned up! The jab itself was over in a second and administered very professionally,as always.  In general,my engagements with Orchard Medical Centre,via phone,website or in person are always  professional, helpful and very satisfactory indeed. Five stars!
GP surgery review: orchard-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: September 2022
People complain about not being able to get an appointment to see a Dr or Nurse, I have had no problem at all I actually find it quicker than before the pandemic. Great Drs and Nurses at this practice.
GP surgery review: the-downend-health-group
Title: Rubbish service
Rating: 1 out of 5
Visited: January 2024
This practice works for the convenience of itself rather than providing an effective service for its patients. The e-consult system they have introduced keeps patients at arm’s length. It means one is unable to select a Dr or day and time of your choice to see someone. It is luck of the draw if when an e-consult has been completed that the designated GP actually reads the medical records properly when speaking to you or you are just dealt with in a cursory manner. Trying to obtain medication when an acute problem occurs is totally inadequate. One might need a repeat acute medication urgently because the symptoms have unexpectedly re-appeared but the receptionist, when one asks for help re this matter, tells you to complete a form on their website which takes three days to sort, so it leaves the patient suffering those acute symptoms because it doesn’t fit their routine. The e-consult was closed at 3pm on the day the request for medication was requested and would open at 7:30 the following morning. Don’t worry surgery, I will just crawl on all fours whilst you sort the 3 day prescription wait. I would hate to disturb you. It has actually meant using 111 which is totally inappropriate but when the surgery can’t or won’t help you, what does one do!
GP surgery review: the-downend-health-group
Title: Mixed feelings
Rating: 3 out of 5
Visited: December 2023
The staff here are amazing and I can not fault them. However, getting to see anyone is a nightmare. I saw a nurse recently and mentioned another issue I had; she asked why I hadn't sought help sooner so I explained it was because getting help is so difficult. It seems hit or miss as to whether you will get to speak to a Dr or HCA when using econsult and if you do get lucky, you still have to wait weeks for an appointment.
GP surgery review: the-downend-health-group
Title: Shocking appointment system
Rating: 1 out of 5
Visited: November 2023
The doctors at this practice are great, but we cannot get a proper appointment with them. The new booking system (via Econsult only) is absolutely rubbish - it seems nobody cares or listens to our concerns. It was already very difficult to get an appointment with this practice before the new system was implemented. Now it is basically impossible. I do not recommend this practice and am seriously considering in changing GPs.
GP surgery review: the-downend-health-group
Title: Unpleasant and very rude receptionist
Rating: 2 out of 5
Visited: November 2023
Rang the surgery today at 4.00pm.  The receptionist was very unhelpful and really rather rude to me.  No pleasantries at all.  She was factual but very aggressive in her manner and short with me.  I have been with this surgery for over 30 years and have never been spoken to like this.  I ended up so upset - my problem was not addressed and I am short of my medications which are very important to me and my welfare.  I am considering moving after this very poor experience and will certainly not recommend The Willow Surgery to anyone from now on.  Very poor - if this was a business this would reflect badly on it.  Please even if reception cannot help at least they could be kind and polite.
GP surgery review: the-downend-health-group
Title: Good service
Rating: 5 out of 5
Visited: October 2023
Just been for my flu jab and it was brilliantly ran.Was in and out in under 5 minutes,Staff very pleasant.
GP surgery review: the-downend-health-group
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2023
I attended the surgery last week for an ECG and bloods. I was seen as soon as I registered i was there so didn't have to wait. The HCA who saw me was very kind and caring and put me at my ease in the appointment. She listened to my health concerns and reassuringly explained the procedures and what would happen next  with the results. The HCA did the ECG and took blood very  professionally and i left feeling very happy that my health concerns were being addressed.
GP surgery review: the-downend-health-group
Title: Very Poor Experience
Rating: 1 out of 5
Visited: October 2023
Today I visited the surgery to ask for a copy of my blood test results. I was told by the receptionist that because she didn't know me, I had to provide identification, which I was unaware of. I gave my date of birth and address and phone contact number. But I was denied my blood test results unless I provided identification. This was not only annoying but embarrassing to be treated in this unacceptable manner. If downend health group are going to invent new criteria for being given a copy of your own blood test then you should inform your patients first.
GP surgery review: the-downend-health-group
Title: Going the extra mile
Rating: 4 out of 5
Visited: October 2023
During a recent medical my blood pressure was above the recognised level I monitored for several weeks and then struggled to get a follow up appointment which left me feeling very anxious. After a phone call with the receptionist and several correspondence between the the receptionist and medical staff she was able to get me an appointment many thanks for going the extra mile .
GP surgery review: the-downend-health-group
Title: Helpful and friendly staff
Rating: 5 out of 5
Visited: September 2023
Went for flu jab today.  Very busy but staff well organised and friendly. Very long queue but seating arranged to help patients with mobility issues and jugs of water and cups provided.
GP surgery review: the-downend-health-group
Title: Chaotic
Rating: 2 out of 5
Visited: September 2023
Brought 89yr old mum for flu jab today...Big snaking queue all thru reception...making it very difficult to see u had to go to reception to book in.Relied on another patient to tell me.Did have a booking time so surprised to see so many people there at the same time.Mum rarely goes out or mixes with others so she was in the most crowded place she ever goes today...so more likely to pick something up today than anywhere else she goes...when we saw nurse..very kind and helpful...problem was waiting..lack of organisation or thought for other people.
GP surgery review: pioneer-medical-group
Title: Bad practise
Rating: 1 out of 5
Visited: November 2023
Unhelpful reception staff very rude, told one week there’s appointments for following week but they can’t book them and need to ring up on the day waste of time as still can’t get to see a doctor. Mental health is very low and I need help but can’t get it. This practise has gone down hill. Rude unfriendly reception staff shocking booking system don’t ring this Doctors if u need help asap as you won’t get it
GP surgery review: pioneer-medical-group
Title: Disappointing practice
Rating: 2 out of 5
Visited: August 2023
I usually go to Avonmouth or ridingleaze surgery but unable to book on line and haven't been able to for at least 2 months really getting fed up with it I'm not always well enough to stay on the phone for ages to get through at 8 in the morning especially because by the time i do the appointments have gone, I'm told the reason i can't book on line is because my usual doctor hasn't any appointments or is not there and she isn't there alot so i should be able to book with someone else on line, I'm very close to changing to another surgery
GP surgery review: pioneer-medical-group
Title: Rude receptionist
Rating: 4 out of 5
Visited: June 2023
I am coming off Diazepam and I am getting very bad and nasty withdrawal symptoms to the extent of not being able to go out. I called the surgery earlier and asked for a phone consultation with my GP and the receptionist said "There is nothing available, OK?"and promptly terminated the call. I wasn't asked what it was about or if it was urgent. I called back and was lucky to get someone else who was very helpful and understanding. 
Now, the receptionists are our first port of call when we are unwell and this is not acceptable. I didn't call just to pass the time but because I am at the end of my tether and need help to manage the withdrawal symptoms. 
We are asked to polite and respectful when calling the surgery. Maybe the receptionists should be reminded that this works both ways and we are entitled to the same courtesy. 
However, as I said, the second receptionist I talked to was absolutely brilliant and I have an appointment for tomorrow.
GP surgery review: pioneer-medical-group
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2023
My wife has painful leg ulcers which require twice-weekly visits to have the condition checked and the wounds re-dressed.
We have enjoyed first class treatment from a very personable nurse who is kind and has built a helpful relationship with an eighty year old who is not always the easiest of patients.
I thank the team and absolutely recommend this practice.
GP surgery review: pioneer-medical-group
Title: Appointment s
Rating: 1 out of 5
Visited: May 2023
They say book your appointments on line you sign in they is never any appointment s available all you get is sorry nothing available,so you try ringing at 8oclock in the morning after a very long wait you could be 20 in the que , when you get through the reception is so blunt not helpful all you get is no appointment s you will have to try again tomorrow,this is very frustrating when your not well and can’t get appointments . I can’t understand why we can’t get appointments I really think something needs to change so we can book online and if we need to phone appointments should be made available and the receptionist should all be trained in customer service and stop being so rude , sorry I have just had enough I can never get a face to face appointment
GP surgery review: pioneer-medical-group
Title: Rude blunt receptionists
Rating: 1 out of 5
Visited: May 2023
Horrible service, impossible to get an appointment, a couple of the miserable women in reception make you feel very awkward about ringing. Been told for the past 10 days. “Sorry call back tomorrow” absolutely shocking surgery
GP surgery review: pioneer-medical-group
Title: Great patient care
Rating: 5 out of 5
Visited: January 2022
I have received and continue to receive empathetic and exemplary care from my doctor(s). They listen and are very helpful. If they think you are in need of specialist care they refer you to the relevant authority.
GP surgery review: shirehampton-group-practice
Title: Not good
Rating: 1 out of 5
Visited: December 2023
Try getting help with my on goin problem with my sinusis only seem to diagnose over the phone like how that work gives me spray which puts me in extreme agony as not to be used with nose infections had this problem for over a year and just gets told try sumut instead of actually examined it to make it worse I'm sure I got sleep apnea as I stop breathing when I'm sleeping so get hold doctors I get a phone call appointment for 3 weeks time as apparently safe to wait so looks like more medication for I don't know
GP surgery review: shirehampton-group-practice
Title: Bad practice
Rating: 1 out of 5
Visited: December 2023
Been trying to get appointment as stop breathing in my sleep if its sleep apnea it can be dangerous my answer back is you will have phone call appointment on 16th Jan that I will be fine until then had cancer couple months ago got told nothing there when I found a lump 2 weeks later surgery better of goin hospital if want real answers
GP surgery review: shirehampton-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
This has been the surgery I have used for the past 5 years. I've lived in a few places around England and this is the best, most helpful and accessible service I've experienced. Well organised and well run with helpful and professional staff throughout. I'm sorry to be moving away.