janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: addington-road-surgery
Title: Appalling Surgery
Rating: 1 out of 5
Visited: October 2022
This is the second time I am leaving a review. Tried calling surgery today due to illness and no one pucks up the phone the message you get is 'due to teptiono staff shortage there us only one receptionist answering the phones please call back tomorrow at 8.30am'!!!! Are they serious? This surgery should be shut down as you can almost never get an appointment or speak to anybody. The last review i left about a year ago was also about not being able to get through by phone. Am looking to register with another surgery which is actually in a position to deal with its patients
GP surgery review: addington-road-surgery
Title: Frustrating
Rating: 2 out of 5
Visited: October 2022
You cannot get through to this practice on the phone. I tried over a hour to get test results and then got cut off. I have been a patient here for about 26 years. When you do see someone I have been happy with the service I have received but I do not have an hour spare to wait in the phone for test results. There must be a more efficient way of doing this.
GP surgery review: addington-road-surgery
Title: Fortunate to have this practice
Rating: 5 out of 5
Visited: September 2022
When speaking to friends and family members, I feel fortunate that I have been registered with this practice for the past 35 years.  I have only ever had 1 negative experience in all that time.  The Doctor I have seen twice recently as my problems have got more complex as I've got older has really listened to me, gone back through my notes to get my history etc etc., and I have left the surgery breathing a sigh of relief that I am getting somewhere.
GP surgery review: addington-road-surgery
Title: Caring, patient and responsive
Rating: 4 out of 5
Visited: September 2022
When I needed help Reception and the doctors could not have been helpful, discrete, efficient and caring.
I was made to feel cared for as an individual - and adaptations were made to ensure I accessed a surgery doctor on the day of calling. Thank you.
GP surgery review: addington-road-surgery
Title: Kind and helpful staff
Rating: 5 out of 5
Visited: May 2022
I have been registered with this practice for over two years.   I have serious disabilities having recently had my leg amputated, heart failure etc., .   I have had nothing but excellent service, kindness and good treatment from Addington road surgery but agree hopefully more doctors can be employed as it is a very busy practice.  Treceptionists excellent, have time to listen to you, the doctors who i have seen very thorough and kind.
GP surgery review: forge-close-surgery
Title: A very positive experience
Rating: 5 out of 5
Visited: February 2022
I recently submitted a request for advice/assistance using the e-consultation form. Although the problem wasn't urgent (as far as I could tell), I had a very helpful phonecall from one of the GPs within a few hours, and in no time at all, he had also organised for me to get an x-ray. When I rang the surgery to get the results of the x-ray, I had to wait in a queue for a little while, but I knew where I was in the queue so it wasn't a problem. When I got through, the friendly receptionist already had my results to hand. (Magic!) A very positive experience at every stage of the process.
GP surgery review: herne-hill-group-practice
Title: Great practice, thank you
Rating: 5 out of 5
Visited: February 2023
As a newly registered patient, I would like to thank everyone at Herne Hill for helping me with an urgent prescription request during a difficult time. I'm aware of the pressure on the health service at the moment and I am extremely grateful for your care and professionalism.
GP surgery review: herne-hill-group-practice
Title: very rude practice
Rating: 1 out of 5
Visited: February 2023
i have been with this practice a long time but since they joined up with another practice the people in the practice are very rude and they think they can speak to you anyway they want to you are not allowed to visit the surgery everything has to be discussed on the phone i find it difficult to discuss some things on the phone and feel that you should be allowed now to see a doctor in the practice and not discuss your problem with the receptionist i think they are the only practice in south east London ie se24 odl/se23/se21    who does not allow patients to come to the surgery you cannot even book on the patient access When you ring in there are never any a 
 appointments left when the surgery looks at the nhs website they say you should get in touch with the surgery to discuss the problem what is the point you are not going to win because they all stick together
GP surgery review: herne-hill-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I would recommend Herne Hill Group Practice wholeheartedly. Care received there, both for me and my family, has been professional and appropriate. At times we have felt that doctors went above and beyond to help in difficult times. Thank you!
GP surgery review: herne-hill-group-practice
Title: dreadful practice
Rating: 1 out of 5
Visited: December 2022
i was supposed to have received a phone call from a doctor  this practice when  rang the practice the receptionist told me
 he had rung twice already i had my phone by me and it did not ring 

i do not know why these doctors say they have rung when they have not
GP surgery review: herne-hill-group-practice
Title: Fantastic experience
Rating: 5 out of 5
Visited: September 2022
Recently I phoned the surgery at 8am to make an appointment. A GP phoned me back before 8.30am and said she thought it was reasonable I should see a GP, and made an appointment for me the next day. I saw a very helpful GP who referred me to Kings, and I have been offered an appointment within 2 weeks. When friends say they can't get appointments at their surgeries I always say how brilliant it is at 74. I have been a patient here for over 30 years. Thank you!
GP surgery review: herne-hill-group-practice
Title: Excellent service
Rating: 5 out of 5
Visited: August 2022
I have been seen in the surgery twice recently, and my service was excellent. The two most recent appointments I have had face to face I was given a thorough assessment by the clinician which took into account the complex medical problems I have.
I was given an appointment on the day I phoned up and admin staff were polite and efficient despite the large volumes of calls they have to take which is constant
GP surgery review: herne-hill-group-practice
Title: shocking practice
Rating: 3 out of 5
Visited: August 2022
can you please say why at 0805 there were no appointments to book on line if you where to phone you would be waiting up to 45 
minutes to get through and fined no appointments this is dreadful this happened today friday 21st October 2022
GP surgery review: herne-hill-group-practice
Title: non caring surgury
Rating: 2 out of 5
Visited: June 2022
this is the worst surgery for having no care their patients you are never able to get a call through because when you  ring at 0800 there are over 53 patients to be dealt with which means when you do get though there are no appointments left this is dreadful. you say in the message that your call is important it is rubbish you need to sort yourself out and either get more phones or staff
GP surgery review: herne-hill-group-practice
Title: brilliant surgery
Rating: 5 out of 5
Visited: March 2022
fantastic surgery all the staff are lovely especially the receptionists.
also the doctors and nurses. They always try their best to help you.if you need an appointment they will try their best. I needed them last year and they did indeed help me. I would recommend them.
GP surgery review: herne-hill-group-practice
Title: Excellent care
Rating: 5 out of 5
Visited: March 2022
I have only good things to say about this GP surgery. I have every faith in the experience of their doctors. I can get advice and be seen very quickly. The nurses have a great manner with my children when doing their vaccinations. The reception staff are kind and efficient. Recently my child was diagnosed with an illness which needed a bit more time and investigation. The doctors were thorough, efficient and so kind. I recommend this practice very highly.
GP surgery review: knights-hill-surgery-suite-1
Title: Quick and accessible treatment
Rating: 5 out of 5
Visited: May 2022
I called the surgery early morning and the receptionist informed me they had no appointments for that day, however given the reason why I contacted them, she advised I call NHS 111. I called NHS 111 and they managed to book me a telephone appointment at the surgery that day. Whilst waiting for the telephone call, I had a short questionnaire texted to my phone to complete and asked to pop in with a sample. I did this and then received a phone call shortly after inviting me in for a face to face appointment within 30 minutes. I attended the appointment and then the doctor was so kind to call me the next day to review me. She referred me to A&E which I went to with a very detailed and helpful letter which helped ease any anxiety I had when I arrived at hospital. I felt thoroughly cared for and I feel I could approach the surgery again if I ever felt the need to.
GP surgery review: knights-hill-surgery-suite-1
Title: Efficient and informative!
Rating: 5 out of 5
Visited: April 2022
Easy enough to book an appointment, though I had to call two times. Once I got through I felt I received good help and got a booking with a physio. Routine health checkup was efficient and very informative, too. Felt encouraged to contact them again.
GP surgery review: knights-hill-surgery-suite-1
Title: Outrageously hard to get through
Rating: 1 out of 5
Visited: April 2022
Outrageously difficult to get through to the surgery on the phone. I've been trying to call since 8am this morning and have only just got through at midday. I spent a lot of that duration on hold. When I finally got through the reception staff I spoke to was rude and unhelpful.
GP surgery review: knights-hill-surgery-suite-1
Title: Great Practice
Rating: 5 out of 5
Visited: March 2022
I joined this doctors a few months ago as recently moved into the area. The reception staff are very helpful and polite and the doctors that I have dealt with really listen to you and are excellent in my opinion. They are busy and it can take a while for the call to be answered but this is really very normal these days. 😊
GP surgery review: knights-hill-surgery-suite-1
Title: Not good
Rating: 1 out of 5
Visited: March 2022
Very long wait for appointments (3 weeks generally) & no facility to book the appointment online. Waited 50 minutes on hold last time I tried and ended up walking in there (against the advice to stay away due to covid) to get an appointment for my child. When you get to see a gp it's all good but the stress of getting to that point is awful.
GP surgery review: knights-hill-surgery-suite-1
Title: Can't get an appointment
Rating: 1 out of 5
Visited: March 2022
All GP appointments are by phone and the practice is run by a nurse. It takes up to an hour to get through and a blood test appointment has a wait of 3 weeks. The surgery is deserted with just one receptionist and a nurse. Looking for an alternative.
GP surgery review: knights-hill-surgery-suite-1
Title: Amazing patient care
Rating: 5 out of 5
Visited: March 2022
I just wanted to say thank you for the amazing service I have received in the last few months.

I work in healthcare and deal with a lot of GP services.

I had a GP appt earlier this year, which I was so grateful to be able to do because lots of our Patients are still unable to see their GP.

I have been thoroughly checked out. I have not had to wait long for any of my appts. and everything has been followed up.

In today's society where everyone likes to complain I thought I would say a massive thank you and well done for the service your Practice has delivered. From receptionists, nurses and GP thank you very much
GP surgery review: knights-hill-surgery-suite-1
Title: Bad service
Rating: 1 out of 5
Visited: March 2022
The reception team are rude and unhelpful. The system to get an appointment is really difficult and it has impacted my mental health and the general health of my children. I have just been told I am unable to get an appointment for my 2 years old for a least a month when they texted me yesterday to requested I make an appointment. I am currently changing GP.
GP surgery review: knights-hill-surgery-suite-1
Title: Health and Wellbeing Coach
Rating: 5 out of 5
Visited: January 2022
I have been a type 2 diabetic (T2D) for 8+ years. My efforts to manage did not produce any meaningful results. The Glucose monitor was my enemy a reflection of failure!  

Introduced to the Health and Wellbeing Coach January 2022 this was the best thing to happen to my T2D.  The Glucose monitor, is no longer my enemy but a tool which enables me to make better decisions. 

The face-to-face interactions, talking, goal setting and low impact physical activity has been outstanding (not in a gym). 

The whole project  has done wonders for my mental health, energy levels, weight and most importantly T2D. The recent HBAC1 spoke for itself I am confident with continued support I will make even more progress. 

Thank you
GP surgery review: knights-hill-surgery-suite-1
Title: Excellent nurse treatment
Rating: 5 out of 5
Visited: January 2022
Went in for nurse appointment for earwax removal. Excellent treatment & information about this, and general care (blood pressure & weight check).
GP surgery review: north-wood-group-practice
Title: Unsatisfactory service
Rating: 5 out of 5
Visited: January 2022
I had a call with a GP back in Dec prior to Christmas to request a letter for my child which I was advise be sent to be. I have since has 3 subsequent call with regards to the above either with the GP or the Admin team and still have not received this letter which is required by School. 
Getting a call answered at this surgery always take about an hour and the team are not very helpful.
I have call querying repeat prescription and which has been approved on the app but not at the pharmacy, again the admin team are less than helpful after being on hold for around an hour
GP surgery review: lee-road-surgery
Title: Too few available appointments
Rating: 2 out of 5
Visited: January 2023
Why this practice advertises that it takes new patients is unclear. Just to get a phone consultation- which must certainly be the most time saving method for the practice- requires a 2 week waiting time! They really really want you to use private services.
GP surgery review: lee-road-surgery
Title: Wonderful Service
Rating: 5 out of 5
Visited: December 2022
Three members of my family have been ill over the last three weeks, including myself but whenever we have rung the surgery seeking help, they have been able to speak to a doctor on the same day. At a time when appointments are so difficult to come by the receptionists have been helpful and doctors supportive. Many thanks
GP surgery review: lee-road-surgery
Title: Appalling Service
Rating: 1 out of 5
Visited: March 2022
My family have been patients at this practice for over 30 years. Unfortunately our recent experience was far from acceptable. My elderly Father is housebound and needed to have a pre admission blood test undertaken at home by a District Nurse. Disappointingly a GP at this practice refused to facilitate the hospital request on the basis that "it was not their job". Despite several calls to the surgery to identify the potential consequences of the test not being done prior to admission to hospital, namely that the operation needed to take place asap and could ultimately be delayed, the GP still refused to help. This incident cause my elderly Father significant stress and anxiety and is not what you would expect from your GP.
GP surgery review: lewisham-medical-centre
Title: Great experience so far
Rating: 5 out of 5
Visited: October 2022
New customer online registration process was quick and easy, followed up by an invitation for a new patient health check. Reception staff member was very friendly and helpful when booking appointment. Useful reminders were sent prior to the appointment where the clinician was pleasant and professional. Great experience so far.
GP surgery review: lewisham-medical-centre
Title: A practice that avoids seeing patients if at all possible
Rating: 1 out of 5
Visited: October 2022
It's virtually impossible to make a GP appointment because the phone line is always busy, or you get a message saying the practice is closed (at a time when their advertised opening hours suggest they should be open). Patients used to be able to book appointments online via Patient Access, and the practice website and telephone 'on hold' message clearly states this is still an option, but this service was withdrawn ages ago.

The reason it's so difficult to get through on the phone is because the staff responsible for answering have to spend ages asking each caller loads of questions about why they want to see a GP. And if they don't think a particular issue warrants a GP appointment, they spend further time trying to encourage the caller to go and see a pharmacist instead (even though a pharmacist is most likely to recommend that a patient visits their GP).

If you're lucky enough to actually get through and be permitted access to a GP, you'll usually only be allowed a telephone appointment - even for something that might necessitate a physical examination.

Making patients feel so unwelcome to visit the practice demonstrates a very low commitment to the quality of care that the NHS is supposed to pride itself on.
GP surgery review: lewisham-medical-centre
Title: Top Practice
Rating: 5 out of 5
Visited: September 2022
My experiences with this practice has been very professional. You can actually get through to speak to someone quite quickly! They seem really organised and make it clear how to access services. The process of ordering prescriptions, having screenings, the appointments themselves, have all been smooth to organise. Every clinician I've seen / spoken to has been incredibly friendly. Wish I'd moved here sooner! Thank you!
GP surgery review: lewisham-medical-centre
Title: Amazing Practice!
Rating: 5 out of 5
Visited: July 2022
I am very thankful for this GP practice. I work in a pharmacy ad they are always pleasant and helpful. Everyone I have ever spoken to as a patient has been genuine, and respectful, and I truly feel cared for.
Highly recommend this practice!
GP surgery review: lewisham-medical-centre
Title: Rude receptionist
Rating: 1 out of 5
Visited: June 2022
I was trying,in person,to book an appointment for my ear.Receptinist was busy checking her phone and not listening to me.
I tried to tell her this is not the right and she told me I am rude!
Unacceptable behaviour!!
GP surgery review: lewisham-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2022
The staff have been extremely helpful and supportive. I feel that they really understand how anxious I was feeling.
GP surgery review: lewisham-medical-centre
Title: Time Pressure
Rating: 2 out of 5
Visited: May 2022
I never had a medical professional who is very time conscious seeing his patients. He literally told me that I’ve already spent more than 10mins of his allocated normal time for seeing a patient. (Which is a first for me) And ended up lecturing me to some other things and pointing out I should have double booked next time with my concerns  (which is also a new for me). 
I understand the implications and the current situation that we are in. However, being a medical professional under your given field while being so dismissive is not ok. Trying to “suggestively hurry up” is not ok.
GP surgery review: lewisham-medical-centre
Title: Very Professional, Efficient and Friendly!
Rating: 5 out of 5
Visited: April 2022
I came to Lewisham medical centre for my smear. This was my first appointment at Lewisham medical centre as I had moved to the area recently so I was really nervous because, let’s face it, nobody looks forward to a smear test! 

However, the nurse who looked after me was honestly the best I’ve had. She put me at ease from the minute I stepped in the room, right up until the moment I left. She was very friendly and also very quick and efficient! 

This experience has left me feeling empowered and confident to return for my next routine check up. 

Thank you!
GP surgery review: lewisham-medical-centre
Title: No capacity - no appointments
Rating: 1 out of 5
Visited: March 2022
Don’t expect to have any ongoing care from this surgery unless you’re happy with appointments 6 weeks apart. Fine for one-off issues if you’re not palmed off to another service with a text message from the paramedic. When you really need to see a doctor about an ongoing issue or test results you get told to speak to a Lewisham hospital GP because they don’t have capacity. Disappointing to hardly ever take up NHS services but when I do need something it’s not possible.
GP surgery review: lewisham-medical-centre
Title: Very good practice
Rating: 4 out of 5
Visited: January 2022
I have seen a few doctors from this practice and have been very satisfied. The staff are very good as well and always helpful and happy. The doctors have a hard job as it is and I realise this when I visit but again a very good practice.
GP surgery review: triangle-group-practice
Title: A very worrying experience
Rating: 1 out of 5
Visited: July 2022
Doctors are at best average, they don't read their system that well before the telephone only appointment system, which means you have to remind them what's on your medical record and when it was added, not so bad if you know awful if you don't as they claim not to have time to look even if it could be vitally important. 

Furthermore the chances of actually seeing a doctor are slim, to none even when you insist on seeing a doctor instead of a call. 

Disabled parking does exist but its inaccessible as the car park is full of what appears to be vehicles belonging to Surgery Staff, that normally means you cannot get into the space at all, so have to park on the street if you can find a space or try and find a car park miles away and travel in. 

I can't comment on the nurses as I haven't seen one since joining

Unfortunately the rest of the practice are really bad, when trying to deal with a reception member they weren't listening at all, they were too busy moaning about how awful their life at work was. That very unprofessional! They gave the impression they were prisoners never allowed to leave the building to see their family members
GP surgery review: the-lewisham-care-partnership
Title: Great patient care
Rating: 5 out of 5
Visited: December 2022
I have been very impressed by how the surgery has dealt with issues relating to my son and I in recent months. Receptionists have been responsive and efficient whenever we have called. Doctors have been thorough and have provided excellent patient care. At a time when everything is stretched, we have felt hugely looked after by the surgery.
GP surgery review: the-lewisham-care-partnership
Title: Polite, friendly and helpful reception staff
Rating: 5 out of 5
Visited: October 2022
We attended as drop-ins at a Sat am flu clinic and discovered we should have booked appointments. Reception staff very friendly, helpful and polite. They arranged for us to have our flu vaccine without an appt.
GP surgery review: the-lewisham-care-partnership
Title: Awfully organised
Rating: 2 out of 5
Visited: August 2022
All appointments I have had have been considerably late. 

Recently after seeing a GP, he tried to prescribe some medication but couldn’t they it through the system. The practice then made me walk to their sister practice to get it out through 

On arriving, they were unable to print this off, and couldn’t contact the GP. 

This left me waiting in the surgery multiple hours, with no updates on when or how it would be resolved.