janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: tulasi-medical-centre
Title: Close this Surgery
Rating: 1 out of 5
Visited: January 2024
This surgery has progressively got worse, its lottery system of appointments is a joke. Its receptionists think nothing of having a personal chat with each other & ignoring patients waiting at the counter. Drs have no time & only give half the information they should do. The surgery is still accepting new patients yet cannot even handle a fraction of its registered patients. The founder of this surgery  must be turning in his grave over what has happened to the legacy that he left upon his untimely death it all seems about money now rather than caring illing profession. Time to close this surgery & start again with fresh managers & staff. Also remove the monopoly they have in the area by running the other loacl surgeries so people have a choice
GP surgery review: tulasi-medical-centre
Title: Useless
Rating: 1 out of 5
Visited: September 2023
All day try to contact with "Tulasi medical center" about heavy cough 2 weeks.I explain everything to reception woman,told her I not feel good and I need immediately meet the doctor.And she give me appointment for next week Tuesday,and I dont know what I need to make
GP surgery review: tulasi-medical-centre
Title: Waste of time
Rating: 1 out of 5
Visited: September 2023
I called at the time they stated just to make sure I would be the first one in the queue, after almost an hour of holding they hung up on me. This is truly a waste of time of working professionals. We would only call if it was something important? Hanging up on someone like this is truly unprofessional behaviour. At least pick up and say something. There is no alternative ways to request the service, I firmly believe there should be. Such as using the nhs app for requesting repeat medications etc. paying so much tax for such low unprofessional behaviour. Truly dissatisfied
GP surgery review: tulasi-medical-centre
Title: Terrible waiting times
Rating: 1 out of 5
Visited: September 2023
I was on hold for over an hour for the prescription service and the phone was hung up on me. The is a short window of time for calling for prescription which is unreasonable.
GP surgery review: tulasi-medical-centre
Title: So unsafe
Rating: 1 out of 5
Visited: August 2023
I called at 8am on the dot for an appointment because I have a breast lump!! 
I waited on hold today for an appointment for 58 minutes and only to be told you don't have any appointments and i cannot pre book for another day,
They do not even offer e consult anymore 
I work as. A clinician in a Gp surgery so cannot cancel on patients and drop everything for the rare appointment they do have to offer with no flexibility! 
I called for. A breast lump because I’m scared I have cancer and desperately need to be seen! 
Absolutely pathetic! Hope CQc shut it down! It’s already rated inadequate
GP surgery review: tulasi-medical-centre
Title: Absolutely terrible
Rating: 1 out of 5
Visited: July 2023
Biggest problem with this place is the receptionists, they have horrible attitudes towards the people they are meant to be helping. Practice manager no help either she lets them do what they want.
GP surgery review: tulasi-medical-centre
Title: not so great practice
Rating: 2 out of 5
Visited: May 2023
i think gp should allow a patient time to ask a  question??? I notice  when i tried to ask something the doctor  states not time?  or let me just write this? then you ask? doctor times up?? so gp was not prepared to listen to any of my concerns or even time for me to ask a question regarding a blood test as to what it testing for? so very sad really  they do not seem to find time to inform you why they are  do you a blood test as much yes, for the tablets  they just issued you? but   never tell you what they testing for? because you can not ask why? they say times up? so please listen to your patients, tell them why your giving blood test and what your testing for? then i would not have to goggle and realise  it is a risky tablet you issued me?  i want to know why has a patient, i want my GP to listen...  allow me to ask questions give me an extra five mins after all you keep me waiting 20 mins late to what my appointment  was meant
GP surgery review: tulasi-medical-centre
Title: Keyworker unable to book appointment
Rating: 1 out of 5
Visited: May 2023
Get a text on 28/4/23 to book appointment to review my BP. Was told by doctor to book face to face so he can also review my medication and result of a blood test.

So I ring today and was told I need to phone at 8am in the mornings.

I told them that I am at work and I’m unable to call. And when I have called before that I’m waiting in a queue then to find all appointments gone.

There is major concerns about this surgery.

Unable to get help that you need.
GP surgery review: tulasi-medical-centre
Title: disappointing practice
Rating: 1 out of 5
Visited: April 2023
email for e-consultant  link as had blood in urine and ask for advice or regarding seeing doctor or nurse, email me back and stated they removed it for the best interest of safety and patient??? only used for sick notes e.c.t.... and told just to keep ringing up from 8am to try get appointment. spoke to practice manager again no advice given regarding blood or hub number or what to do, as well as dealing with a complaint  i had about a gp?? manager never listened sadly, not given patients  the choice if they found better making appointments on?? it was change a week ago..... so now i been ringing and 39 in que? so taking away on line appointments has hindered the patients more so the variable, elderly, disability, well being, for these who can not Offord to keep on phone, manager mention someone who deals with my c.o.p.d, medication will contact me?? this not relevant  to the blood in my urine , i did mention i not uncomfortable, but feel mu urine needed to be checked, again not one bit of advice in the email  or over the phone.... Now i ask myself removing the on line appointment, or e-consultation  was it for the interest of the GP surgery it self has patient never had a choice , so now are suffering.... you can not email practice manager has all receptionist reads and sees?? so not confidential... i understand covid played  a big role, but we are back to normal and i feel it is used now as an excuse to most medical practices ... But for this GP practice to remove on line and e-consultation  not informing patients by text or letter is terrible, now we suffer... the point of this at least GPs can read see images to decide weather appointment is needed or direct patient or advice patient what  best to do?? i got copies of the email not been given advice and a witness regarding phone call no advice given not even by practice manager
GP surgery review: tulasi-medical-centre
Title: Rubbish new management
Rating: 1 out of 5
Visited: April 2023
Today I find out that the only way to get an appointment is to call in the morning. No more pre booking in advance or no more online appointment can be made. Only in the morning so if you have children like me you have to choose between taking kids to school or actually trying to get an appointment for not urgent illness, for example I needed repeat test done but can’t be done because cannot get dr appointment. Absolutely rubbish no good surgery. Really thinking to leave this absolute careless place, I can’t even call it doctors surgery.
GP surgery review: barking-medical-group-practice
Title: Practice as a whole
Rating: 5 out of 5
Visited: September 2023
Every time  I call the surgery and there is a query it is dealt with empathy and understanding . The query is always dealt with proffesionaly and if I am promised a call back I will always get it back for an update. 
I was very sceptacle about the e-consult service however it has proved me wrong . I always get a text that same morning with either an appointment or a prescription arranged. 
 The receptionists that I have dealt with (  I cant mention their names otherwise i would) are always understanding and effecient .
A lot of changes were made after the pandemic and it has taken a  little while for accepting the changes but I do believe all the changes that were made were for the patients best interest.
The Dr's are all very good too. 
Well done and thank you all !!!
GP surgery review: barking-medical-group-practice
Title: Very caring practice
Rating: 5 out of 5
Visited: September 2023
I am very satisfied with everything the surgery offers and have great confidence in their service 
Their fixtures, reception and  and nursing  BBC staff are exemplary.
GP surgery review: barking-medical-group-practice
Title: Caring Staff
Rating: 5 out of 5
Visited: May 2023
Every time I visit this surgery all the staff are very professional caring n helpful 
Even during busy time staff take their time n listen carefully n try their best to solve the issues with smile on their face and that makes big difference
GP surgery review: barking-medical-group-practice
Title: Great service
Rating: 5 out of 5
Visited: May 2023
It was amazing, staff was very caring.they treated very well .they listen with patience and helpful to get the treatment right.
GP surgery review: barking-medical-group-practice
Title: Practice can be improved but some really good doctors.
Rating: 3 out of 5
Visited: April 2023
I had a good experience at my recent consultation. The doctor was really helpful and empathetic. I felt listened to and was offered advice regarding my health concerns.
GP surgery review: barking-medical-group-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: April 2023
I've been with this practice for 11 years. The reception staff have always managed to book appointments within the time period I need them. The practitioners have provided a sympathetic ear to all my questions and concerns. Thank you!
GP surgery review: barking-medical-group-practice
Title: Friendly, good online service
Rating: 4 out of 5
Visited: March 2023
My appt was booked in the surgery and as a result I had to wait about 6 weeks to be seen, I know online booking is usually within 3 days. When I attended I was seen on time, gp was friendly, listened amd was professional. She took actions that I was happy with. I would book with her again. Surgery premises clean and spacious, plenty of room to sit down. I have been with this practice for 60 years,have seen multiple gps over the years and have always been satisfied with the care given.
GP surgery review: barking-medical-group-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2023
My GP was courteous and professional. She carefully listened to my concerns and took appropriate action. She reassured me and explained matters to me in a way which was easy to understand. I felt much better after seeing her.
GP surgery review: barking-medical-group-practice
Title: Excellent Surgery
Rating: 5 out of 5
Visited: March 2023
This surgery has some very good experienced doctors who listen and take the time to give you considered advice. Very caring. However as with all GPs getting to see them can be challenging and take sometime. I would recommend.
GP surgery review: barking-medical-group-practice
Title: The Good Doctor
Rating: 4 out of 5
Visited: March 2023
an excellent Doctor  and talented attentive analytical genuinely concerned for your well-being you feel confident what more can i say
GP surgery review: dr-aa-ansari's-practice
Title: Bad receptionist
Rating: 1 out of 5
Visited: July 2023
Phoned for repeat prescription to be sent to pharmacy in an emergency. But receptionist wasn't very helpful saying she can't promise that I will receive my medication.
GP surgery review: dr-aa-ansari's-practice
Title: Worst GP Practice in entire UK
Rating: 1 out of 5
Visited: May 2022
This GP practice I believe it’s the worst in UK!
You never get to see a doctor and when you are desperate for a doctor because your 5 months old baby is unwell they tell you, “they don’t have a doctor” and when you say you are desperate, they will tell “you go to the hospital”. This is beyond joke, today we went to the hospital and waited 5hours and we came back home without seeing a doctor. Why should we take the 5 months old baby to A&E and and wait there for 5hours when it’s not Emergency, we just need to see the doctor for consultation! 

I am reading many Poor Reviews here about this GP. These poor reviews need to be checked by NHS/Authorities and the their license needs to be revoked! They should not operate as a GP and serve the public. They absolutely ridiculous!!!
GP surgery review: dr-r-chibber's-practice
Title: Not fit for purpose.
Rating: 1 out of 5
Visited: June 2023
Almost impossible to get a face to face appointment with GP.

There is hardly anything to do with my health record available to view on my NHS app account from this practice.
Medication ordered or repeat prescriptions etc

I can see few things re my medication on patientaccess site, even that is total shambles.

They offer you paid for services  offered by other businesses?

This practice send you texts informing you of telephone appointment But, Never call you....
GP surgery review: dr-r-chibber's-practice
Title: Great surgery
Rating: 5 out of 5
Visited: June 2023
I found the surgery always very helpful go out of their way to sort things outside.Also the doctors are very good . The staffare very helpful and try to sort out things and accommodate date u to see the doctor
GP surgery review: dr-r-chibber's-practice
Title: Poor service
Rating: 2 out of 5
Visited: January 2023
I have been with this surgery for over 10 years. The surgery seems to have gone down hill in the last year or so. Waiting to speak with someone takes over an hour holding on the phone, no longer can the pharmacist order the prescription for you but also the GP's sometimes don't bother to call when you have been waiting the whole day for your phone consultation and then then you have to wait another week or so for another appointment. Rather than they try to rectify the problem they just push you to another another week, very poor service.
GP surgery review: highgrove-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Have recently attended the surgery experience was very good got an appointment within 2 days
Excellent service would certainly recommend this practice to anyone looking for a new GP practice
GP surgery review: highgrove-surgery
Title: Best Surgery
Rating: 5 out of 5
Visited: August 2023
I am a new patient and recently join this practice. I had an appointment with my GP last week, I must say the whole experience was excellent. Very professional staff from admin to clinical team. Reception staff are very helpful and accomodating, GP listen to my concerns and answers all my questions patiently. I would like to recommend this practice to anyone looking for best patient care.
GP surgery review: highgrove-surgery
Title: Another dreadful experience with Reception at Highgrove
Rating: 1 out of 5
Visited: August 2023
I had another dreadful experience with Highgrove Surgery.
I called this surgery about week ago, regarding infection I had and I was scheduled with nurse call next day. Call took place and I was asked to bring sample to the surgery very same day - which I did. I got call from nurse next day saying results were unclear and she asked me to bring another sample asap, which I couldn't do the same day, as I was in the office, so I did first thing next day as I agreed with her. I was assured by nurse this will be treated as urgent matter and will get results same day, as whole process was taking too much time already. So far my experience wasn't too bad mainly because nurse who delt with me was really concerned and helpful, but as soon I came to surgery to bring my second sample, the whole nightmare started. 3 ladies sitting at reception looked more like if they were after good gossip rather than willing to help the patient. Lady at reception took my details and instead of actioning things as urgent matter, she acted as if I came there for first time - she told me I had to go through the form with her (even though I answered these questions twice already - first: to receptionist who booked me into nurse and then to the nurse). All in all, receptionist made me to answer very intimate questions at laud in front of everyone, which was extremely embarrassing and when I asked why I need to do it again if sample I brought is regard the case which was opened 4 days ago and this form was filled already - she failed to answer why ( she looked like she didn't know what she is doing, constantly asking her colleague about things). I told her that nurse I spoke to, said that this results will be shared with me same day  - she obviously (due to clearly lack of knowledge and experience) was unable to confirm or deny she only said "nurse will call you". Whole process was extremely unpleasant and unprofessional with all other colleagues of her staring at me like some kind of animal in the zoo. It also gave me the feeling, that whole process wasn't handled well and not to me surprise I wasn't called either same day nor following day. Which resulted with leaving me with no help/treatment over whole weekend. Because of that I was forced to look for advise at walk-in centre... Monday came and since no one called me I gave the surgery a call and to my surprise I was informed my test came ok - no infection was detected, which is not true as I was prescribed treatment for infection at walk-in centre. - That only confirms, that most probably, the unprofessional receptionist who was accepting my sample didn't action things properly, All in all thanks to unprofessionalism of this surgery I didn't get treatment on time, I was put in extremely uncomfortable situation and yet wasn't even contacted at the end. Hope this matter will finally get someone's attention as this is constant situation there which will finally result with some serious negligence.
GP surgery review: highgrove-surgery
Title: Not a great practice
Rating: 1 out of 5
Visited: July 2023
Time keeping horrible in this place. 20-30 mins wait per appointment. Why do they accept out of area people when they can’t handle the patients that live in the area. Ridiculous need a gp consultant for my 2 month old unable to get. No online booking system so have to use the old fashioned waiting around on the phone and then be told no appointments
GP surgery review: highgrove-surgery
Title: Gone down the drain Dredfully
Rating: 1 out of 5
Visited: July 2022
I telephoned for an appointment as I have suspected gout and I am in dredful pain. I got an appointment in three days time and so asked  if someone could advise on what painkillers I could take until a full diagnosis with the doctor.   I was told to go to a pharmacy!!!!
GP surgery review: highgrove-surgery
Title: really bad behave receptionist
Rating: 1 out of 5
Visited: June 2022
I phone them to explained my situation about a repeat prescription and I could not put a word in each way!!! and then she put on hold for a good 10mins for her to book me an appointment with the nurse which she gave me beyond the date I needed for my medicine.
GP surgery review: highgrove-surgery
Title: Honestly the best GP
Rating: 5 out of 5
Visited: April 2022
I can honestly say this GP practise has never failed me. They are brilliant! They will always try and find you an appointment even if it’s a telephone one with a doctor to ensure you are listened to. Receptionists are always friendly and try their best to help. 

After listening to other individuals talk about their GP and waiting weeks for an appointment or having to turn up to A&E to get antibiotics because their GP will not see them or prescribe over the phone I would like to thank you all at HighGrove. 

Thank you for your continued support and care for me as a patient I really do appreciate it.
GP surgery review: highgrove-surgery
Title: Used to be good
Rating: 2 out of 5
Visited: March 2022
This practice was very good when in Dagenham.  But oh has it gone downhill.  I have waited for the phone to be answered and when it has it has been put down.  The receptionist act like you are an inconvenience (I should say I have only been to the doctors 3 times in the last 5 years). But the biggest annoyance for me when having a blood test you get a text message (usually on a Saturday morning) and emailed a factsheet!  However something that they will get paid extra for they can contact you then.  Very disappointed with this surgery as used to be so good.
GP surgery review: john-smith-medical-centre
Title: normally good practice
Rating: 4 out of 5
Visited: January 2024
although i normally have good se
rvice,during the last 2 weeks,have found a problem with reception staff,feel could do,with a little more training,
GP surgery review: john-smith-medical-centre
Title: Very poor service also customer service!
Rating: 1 out of 5
Visited: October 2023
I am sorry to leave this review however this kind of unpleasant situation happened to me before! I called the GP last Friday regarding my repeat prescription as I had few more pills left and I was told that the doctor have to review the medication,as I am taking them for 5 months now,to see how I am feeling. I let them know that I need the medication no later than Monday and I was told that I will get a call back in that day to discuss about the appointment! Unfortunately I did not receive any call back from the GP by Wednesday when I called them back to see what is going on with my prescription.Of course, nobody knew what happened,I had no appointment booked for the medication review and I did not know a thing about what was going on. I had to wait until Friday,the 6th of October,to discuss with the pharmacist regarding the medication.I told to the receptionist that I have no medication and I was told that she is not a doctor and she cannot help.The big Friday came ,I had the appointment with the pharmacist,I said that I am ok with the medication however I have withdrawal symptoms as I didn't take them from Monday! She said that will ask the doctor to issue the prescription and I will get a call back, again,..to go and collect it. This never happened so I decided to give them a call back , around 4:30 pm,in that day,to see what is going on.I was told that the doctor didn't issue the prescription yet and that the receptionist will ask the doctor about the matter and I will get a call back,by the closing time,to go and collect my prescription.This never happened,again,and now I am without medication by Monday,when I have to call them again and who knows what issues I will encounter again! I know that they are busy and maybe they encounter a shortage regarding the work force , however there are serious illnesses that need to be taken into account seriously. This is not the only issue I had! I decided to leave this review thinking that,maybe,I can bring an improvement in terms of professionalism. Thank you.
GP surgery review: john-smith-medical-centre
Title: can't even sign up
Rating: 3 out of 5
Visited: May 2023
I did sign up for this practice back in may 2023 (moved to new address , so had to change gp) at the time of writing this I am still not signed up. At the begining I signed up online on their website , then they followed up with appointment for standard measurment and then they said "should take up to 2 weeks to update nhs app". I didn't hear anything from them for 3 months and when I chased them for update they said "you need to provide proof of address". No one ever mentioned that until that point. I provided proof of address . And still my nhs profile is not updated neither I can access account on their website. So far I was trying to get specialist appointment via nhs for almost 2 years and yet still unsuccessful. Please avoid this surgery as to me looks like new patients won't have access to gp services.