janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: binfield-road-surgery
Title: Best nhs surgery in town
Rating: 5 out of 5
Visited: March 2023
I have been a patient here for almost a year and I couldn’t be more grateful to the staff at this surgery! Reception staff, nurses, and doctors- everyone is wonderful! Finding a good surgery in London is challenging as we know. I came across this surgery because of its good reviews so it was a no brainer for me to become a patient here and I couldn’t be happier. I am not a big fan of going to the doctor and always a bit anxious (like a lot of people)! I have had a pep done at the surgery before and the nurse could not have been nicer and more supportive. Had a skin problem- got an appointment the same day and a follow up after a few days plus a referral to the dermatologist! My most recent interaction with a female doctor was incredible! I had questions about hormones etc. and she was so wonderful! She listened very carefully, consulted, and we created a game plan! I felt comfortable, heard, seen, and supported!! This surgery staff should train staff at other surgeries. Super grateful to have found this surgery! Thank you!! You guys are awesome!!
GP surgery review: binfield-road-surgery
Title: Empathy caring mental health
Rating: 5 out of 5
Visited: February 2022
The Doctor and Receptionist we seen today showed lots of empathy when dealing with depression mental health, the Doctor listened and showed he cared so did the receptionist. We felt comfortable behind closed doors with the Doctor, he was brilliant and caring and put us at ease, we did not feel rushed in anyway, which was what was needed to encourage you to see the doctor for your mental health.
GP surgery review: springfield-medical-centre
Title: Hung up on
Rating: 1 out of 5
Visited: May 2023
I was hung up on three times today, first two trying to book an appointment and then when I called to ask for an email or number to call to.
GP surgery review: springfield-medical-centre
Title: Quick response
Rating: 4 out of 5
Visited: February 2023
I filled the online appointment form and received a phone call from the doctor within 10 minutes.. 
Pleased with the quick response and appointment was smooth and reliable. 
Keep up the good work.
GP surgery review: springfield-medical-centre
Title: Not great
Rating: 1 out of 5
Visited: November 2022
Had hip pain for long time ,in November my hip pain was so bad made difficult to walk , stand  sleep  went to gp to be seen she just said its your sciatica do exercises and take the painkillers , got so fed up with the treatment received that she was not believing how painfull was for me ended up paying a private MRI to find that had a tear , that was causing the unbearable pain,
GP surgery review: springfield-medical-centre
Title: Amazing Practice
Rating: 5 out of 5
Visited: July 2022
I would just like to express my appreciation to your amazing practice.  I know people are more likely to complain than compliment and that is how I know how lucky I am.  

My friends wait weeks for an appointment at their surgeries I always get one with you the day I contact you as long as I contact you before 10am - how amazing is that!

My friends cannot get through to their surgery - I call and if your busy I press a number and I get a call back when its my turn - no long queues or cut offs - no sore arms or huffs and puffs here.

Your secretary team is amazing- they chase the hospital up for me, send messages to the GP for me, freeing up time for them speeding things making things so much easier for your patients.  They are superheroes the unsung heroes behind the scenes doing the amazing work that they do, they have been so supportive and helpful, moving things on behind the scenes I cannot thank them enough.

Your GP’s are outstanding my experience has been so positive I have never felt so cared for and empowered by healthcare professionals in all my life.  My initial GP has been outstanding and then I get an appointment with and another outstanding GP who cares deeply about her patients, with empathy and care and also empowering the patient to have control over what is happening as well.  From an initial call with another GP there was clearly some curiosity and not being happy with what specialist at hospital had recommended and had a fresh pair of eyes with some other ideas.  

After nearly 2 years of being unwell I have always felt that the GP’s at your surgery care no matter who I have seen, it has never been a case of just dealing with me and passing me on or just ticking a box.  It has been constant evaluations, checking how I am re-evaluating I have not been just left or dosed up and put to the side.

Everyone I have seen or spoken to nurses, phlebotomy, receptionists, secretaries,GP’s has been absolutely awesome.  You have been through Covid, given us our vaccines and been through so much yourselves. I know you the NHS don’t get many thanks and people don’t appreciate what happens behind the scenes and the demands that you work too.

All I can say is as a patient I consider myself extremely lucky to be a patient of your practice.  I would be in a far worse position today if I did not have an amazing GP support that I have.  I would have definitely lost my job by now and my life would be far worse now.  That is the difference having an amazing GP practice like yours is to someone like me.  Please remember for those people that do complain their situations would be far worse with another practice.  

My personal experience is I have been a ping pong ball around the hospital which has batted me around and this has been completely out of your control.  

Keep being awesome and thank you for everything you are all fantastic - remember for everyone that complains there are hundreds like me that are really happy with you and your service.
GP surgery review: springfield-medical-centre
Title: The most greatest Practice
Rating: 5 out of 5
Visited: February 2022
The staff here is the most helpful people, if you have any English barrels in Springfield you will found Spanish speakers which is amazing!
GP surgery review: stockwell-group-practice
Title: Email
Rating: 5 out of 5
Visited: January 2023
Why no email... they're trying to contact me. I'm abroad and will be till April! They should know this as I spent time trying unsuccessfully to get enough repeat medication for this trip!!! All I get is texts which cannot be replied to!!! Silly.
Great practice though.
GP surgery review: stockwell-group-practice
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
I am writing this on behalf of my father. I have been a patient of the practice for many years.I feel the staff are very helpful. My doctor is very understanding, compassionate and has helped me out a lot over the years he never rushes me, I feel he has time for his patients and is understanding. I would reccomend this practice and believe they are one of the best practices in the area.
GP surgery review: stockwell-group-practice
Title: Waiting on call 44min
Rating: 1 out of 5
Visited: June 2022
Stockwell Group Practice needs a official  manager, and reception services.

I am still on a call to the surgery, No.1 in the queue for 47mins.   We are advised not to attend the surgery for prescription calls.  We then call the pharmacy Day Lewis  whom advise becaisr I will be travelling  I should inform the doctors to gain more prescriptions.  

I cannot understand how I have been caller No.1 for 50 minutes.   

Stockwell Group Practice was one of yhe better doctors surgeries.   

The surgery should be surely aiming for better treatment of clients, and be held accountable when service delivery is not met.

I no longer feel safe with this service, and hope my complaint will look at the duty of care of all patient service.

It is now 14.08pm, an hour of waiting at caller No.1
GP surgery review: the-grantham-centre-practice
Title: Brilliant GP Surgery
Rating: 5 out of 5
Visited: November 2023
This is the best GP surgery I have been to - it's straightforward to get an appointment and they work hard to keep waiting times to a minimum. The reception staff are helpful and friendly, and the doctors I have seen there have been brilliant and reassuring.
GP surgery review: the-grantham-centre-practice
Title: Sensitive, skilled and attentive practice
Rating: 5 out of 5
Visited: November 2023
During a rapidly emerging appendicitis situation, the whole staff of the Grantham Centre were constantly concerned for my wellbeing and at all times were expert, professional and courteous.  Brilliant!
GP surgery review: the-grantham-centre-practice
Title: The best NHS practice I have ever been under
Rating: 5 out of 5
Visited: November 2023
Well I cannot complain.  You get appointment quickly.  The receptionist are friendly and helpful. The Doctors are the type of Doctors we need more of. Patients always come first here. And they always keep you informed of anything medical. They always have time for you. They also make sure you understand everything medical about you and sometimes they even help with social situations. They are there for you and yours
GP surgery review: the-grantham-centre-practice
Title: The most amazing GP practice ever!
Rating: 5 out of 5
Visited: October 2023
I cannot begin to express how utterly incredible this GP practice is.  Loving, caring, warm, efficient, and 100% dedicated to the well being of its patients.  I have heard such horror stories from friends up and down the country about their experiences with their GP.
I am always only number 1 in the queue when I phone, and I can't sing the praises enough of the fabulous ladies at reception who are there to greet me on my arrival at the surgery.  They are simply amazing.  I am not a number, I am a person.  As I turn 70 I am fully confident that this wonderful team of doctors and admins will take the very best care of me, and for this reason I 
consider myself truly blessed and am deeply grateful.
GP surgery review: the-grantham-centre-practice
Title: Friendly practice
Rating: 4 out of 5
Visited: May 2023
I find overall the staff are friendly, helpful and welcoming, also I have multiple medical issues and Doctors, nurses and staff have equipment me and my family with on going support and nutrition, medical information to better maintain my medical conditions, Also have a strong impact regarding my care and wellbeing in recovery. Thank you Grantham centre Practice
GP surgery review: the-grantham-centre-practice
Title: Exceptional Service ; Professional, Courteous & Caring
Rating: 5 out of 5
Visited: March 2023
My experience of the Grantham Practice from the warm and professional welcome from reception when I first call to make an appointment, to the sensitive and detailed assessment of my condition and the consistent and thorough follow-up, has been exceptional. I have been a patient of the practice for more than 10 years and without fail, I have received timely responses and appointments and the most humbling, dedicated care. Each doctor in the surgery, the nurses who support them and the Office Team, has treated me with the utmost courtesy. Staff at the Practice never failing to reassure me - explaining diagnosis and treatment options clearly and above all listened to me in an objective, sympathetic and patient manner. I would especially like to thank my usual doctor, whose gentle, reassuring manner and expert advice have been consistent over many years. I cannot put into words, how very much your support has meant to me. Thank you from the bottom of my heart. Most recently, I was seen by a new doctor - and this prompted my long overdue review. For he too, showed me the same kind professionalism on a day when I needed it most! Indeed he went out of his way to quickly arrange further specialist appointments to ensure that I receive appropriate support and care. Thank you doctor, your empathy and understanding truly lifted my spirits. I think the team who manage the Practice should be commended for hiring staff who are the epitome of everything good the NHS stands for. I know that many people in the aftermath of the pandemic, have found fault with the NHS. My experience has been completely to the contrary. I am consistently amazed by the incredible care I have received – especially in the last few years, from everyone at the Grantham Practice. I am sorry it has taken me so long to realize I could leave a formal review but hope you all know how very, very much I appreciate everything you and value the care you give. You are all heroes to me! With deepest appreciation, Jeanita
GP surgery review: the-grantham-centre-practice
Title: I needed antibiotics
Rating: 2 out of 5
Visited: February 2023
I had a cough that got a lot worse as days went by; I explained to Dr. I need to travel for work and need antibiotics for the chest infection. For some weird reason, I went to the pharmacy and he had failed to submit a prescription; I am coughing my lungs out but need to get on with my life, very primitive, peniciline is there to help people get better, use it.
GP surgery review: the-grantham-centre-practice
Title: No Fuss, Perfectly Professional
Rating: 5 out of 5
Visited: August 2022
I was well received and informed about my procedure .. I was spoken to and made sure that I was comfortable and put at ease .. The procedure was professionally dealt with and went very well.
GP surgery review: the-grantham-centre-practice
Title: Amazing staff
Rating: 5 out of 5
Visited: July 2022
I came in to have a cyst removed under local anaesthetic and was understandably quite anxious . The doctor was very assuring and talked me about though the whole procedure , the nurse was kind and gentle and the bubbly student was so empathetic and kept my mind d of the procedure throughout . Made the whole thing a breeze . Stitches were removed today at my own GP’s , has healed beautifully . 
Massive thanks 

Miss s serbis
GP surgery review: the-grantham-centre-practice
Title: Best GP
Rating: 5 out of 5
Visited: February 2022
Grantham Practice is the best surgery I have ever been registered with
They are open for face to face appointments, really quick to make referrals  when needed and my prescription requests are usually processed within 24-48 hrs
GP surgery review: palace-road-surgery
Title: Wonderful service
Rating: 5 out of 5
Visited: December 2023
On several occasions recently I was struck by the immense effort put in by my GP, and two additional admin staff who went above and beyond to assist me in person, by email and via a phone call. This surgery has never failed to impress me either care, their efficiency and the warmth with which they deliver their service. It isn’t the very nearest or most convenient surgery to reach as I’ve moved a little further away but I couldn’t move from here because I know the service is first class. Thank you very much Palace Road team. When sick or concerned about my health you’ve consistently been precisely the response I’ve needed, and this I give thanks. Keep up the great work!
GP surgery review: palace-road-surgery
Title: Good surgery
Rating: 5 out of 5
Visited: August 2023
Quick easy service especially on line some things are more convenient and easier then ringing. not always easy to get an appointment even when ringing in the morning you can wait for a while eventhough your number 2 on the list only to be told no appointments
GP surgery review: palace-road-surgery
Title: I like to visit my GP Surgery
Rating: 5 out of 5
Visited: August 2023
First of all I feel very comfortable talking to my GP. As a disabled person I feel very relaxed with my GP. I can tell my GP everything on my mind. The staff are very polite and very helpful. Especially the manager and the reception team. The lady that dressed my leg was excellent. The team are lovely. Social Prescriber is lovely. I really like coming to my GP Surgery.  I would not change it for the world.
GP surgery review: palace-road-surgery
Title: Practice very accommodating
Rating: 4 out of 5
Visited: August 2023
Calling for an appointment at 8:00 am has not been successful in the past few years.  Left hanging on the phone to an automated system; when answered no appointment time slot available!!  Attending the practice in person, the staff are very accommodating to my plight and the main GPs obligating to my ill health!  If a referral is required for a 
hospital appointment; there is no hesitation.
GP surgery review: palace-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
I am very happy with my doctors surgery. They put themselves out to help the patients. All referral letters have been done on time. The admin team and the doctors listen to you and not palm you off. My family and I have been registered at Palace Road Surgery for 38 years. The manager has given me and my husband so much technical help with the nhs app and she is so supportive. When the surgery is busy we are always given an appointment on the same day. We are always received with a lovely smile and feel very welcome.
GP surgery review: palace-road-surgery
Title: Had experience I’m very unhappy with
Rating: 3 out of 5
Visited: March 2023
I called at 8am due to concerns I had. I am a health care professional myself so knew the reason was totally justified. I was given a 9:30 appointment, this appointment was then cancelled by the practice and I was told I would instead get a call at 9:30, this never happened. I had to unfortunately call the practice a further 6 times to be continuously told that ‘someone is going to call you still’ or ‘your call will be in 5 minutes’ I had to keep working my work day around this. By 18:30 pm I never got the call. Today I called back to ask about this, the response ‘oh it was a locum so not much we can do’. The reception whom I usually have no issues with made me feel incredibly stupid every time I called back, I understand it’s not their fault but the reason being ‘it’s a locum’ is totally unacceptable as a response to me not getting an appointment I had booked for something that needed medical attention.
GP surgery review: palace-road-surgery
Title: Perfect people
Rating: 5 out of 5
Visited: March 2023
Everybody is so friendly and welcoming I suffer with mental health issues and the surgery is like a safe haven away from the busy streets for the while I'm there
GP surgery review: palace-road-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
Tge whole practice from the Doctors to clinicians  to medical and non medical staff are brilliant  kind supportive and professional 
They have cared for me and my family since 1975
GP surgery review: palace-road-surgery
Title: Always Professional
Rating: 5 out of 5
Visited: January 2023
Reception staff are always welcoming whenever I come to the practice.  Reception area is spotless! Having my vaccinations with the nurse is always a great experience! Always puts you at ease and is friendly yet so professional.  Thank you to all the team.
GP surgery review: palace-road-surgery
Title: Great phlebotomist
Rating: 4 out of 5
Visited: November 2022
I’m needle phobic but the phlebotomist put me at my ease, took blood and gave me a flu jab quickly and efficiently. I’d recommend him to anyone who is nervous of injections
GP surgery review: prentis-medical-centre
Title: Receptionists very poor
Rating: 1 out of 5
Visited: August 2023
The current receptionists have very little to no experience. They do not seem to understand the most basic of requests. I came in to ask about my previously requested medication as it was not at my pharmacy and the receptionist did not know where to look for this information and her colleague was not any more helpful.
GP surgery review: prentis-medical-centre
Title: Pharmacist
Rating: 5 out of 5
Visited: March 2023
Friendly and helpful Pharmacist, [Vip], who was able to sort out medication, blood tests forms hence saving time of not having to book a GP consultation.  This also means that with forward planning the results will be available before any face to face consultation at the surgery.  Thank you for your help.
GP surgery review: streatham-common-group-practice
Title: Disappointed
Rating: 5 out of 5
Visited: October 2023
I phoned yesterday morning 16th October,  I spoke to a receptionist and briefly told her my problem.  I said in order to save seeing a Doctor a phone appointment would probably be okay. She told me there were no calls I could have today, but to go on the website and fill in the appropriate form. I have always praised the reception for their helpfulness,  but my beef today is I wasn't offered an alternative date .
GP surgery review: streatham-common-group-practice
Title: Friendly practice
Rating: 4 out of 5
Visited: January 2023
When entering the reception the staff we helpful and smiled when engaging.  They were happy to answer my questions and seemed happy in their workplace.
GP surgery review: streatham-common-group-practice
Title: Great Doctors
Rating: 3 out of 5
Visited: July 2022
The doctors and good at this Practice.  However a few of the reception staff let them down with their hostile attitude when speaking to patients which is downright rude. It seems to be the new ones they employ.  Also important letters sent to this practice from Guys Hospital surgeons and consultants seem to get"lost" if sent in post or email at the surgery; its vital that correspondence is put on the patients file and not be "floating around somewhere"for weeks on end! Every time I've spoken to the doctors here the correspondence cannot be found from weeks before being sent out or emailed to them yet I've received them ok. Plus I trust the surgeons when they inform me they were sent to the Practice!
GP surgery review: streatham-common-group-practice
Title: repeat prescription problem
Rating: 2 out of 5
Visited: June 2022
I went to the practice to find out what had happened to my repeat prescription. I was told it was now a 72 hour wait from 48. I asked some one to contact me, i gave my mobile number. No one contacted me or attempted to contact me. This is treating me with contempt and does not give me any confidence in this practice. A poor service to patients.
GP surgery review: streatham-common-group-practice
Title: Disgraceful admin staff but good doctors
Rating: 1 out of 5
Visited: June 2022
I have been coming to this doctors for at least 10 years and the level of service has dropped dramatically and this happened before Covid , it just so happens it has got worse after the pandemic too. The Admin staff seem to have no idea what they are doing . This is a family doctors for me , and many of us are having continuous problems with the admin team . From giving wrong appointments multiple times , to sending tests to the wrong places , not always calling back when they say they will, and just generally not doing their job . 
It’s unacceptable what patients have to deal with here .
GP surgery review: the-exchange-surgery
Title: Fabulous!
Rating: 5 out of 5
Visited: March 2023
I have been with this practice for 6 years. The doctors are lovely, friendly, kind and helpful. I’ve never had a problem booking appointments and always managed to get same day if I needed. (Always use the app to book online). Also really helpful that they have their own blood clinic on site. 
Absolutely gutted that they won’t let me stay registered as I’ve moved 10 minutes up the road and out of the catchment. I’m heartbroken. I’ll never find a practice as good.
GP surgery review: the-exchange-surgery
Title: Very bad experience
Rating: 1 out of 5
Visited: February 2023
I have never managed to book an appointment. I tried calling and they said the appointments for the day were gone and for appointments for other days I needed to call "during the day". I am not sure what during the day meant as I was calling at around 9.00 am which should count as day? Unless they meant I have to try every hour until I get lucky. Tried with the app and did not work either. Very unhelpful. I appreciate the NHS is under a huge amount of stress but this practice is very disorganised.