janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: dysart-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2022
Been registered 6 years. Receptionists are super helpful and kind. GPs follow guidance and refer you to services you need. They are thorough on their tests and checks. Only once I had an issue and when I raised it was addressed straight away. I consider myself very lucky to be registered with them
GP surgery review: dysart-surgery
Title: The best practice
Rating: 5 out of 5
Visited: January 2022
Lucky to be a patient at this amazing clinic. Every part of the team is so professional and helpful.
GP surgery review: london-lane-clinic
Title: Terrible practice
Rating: 1 out of 5
Visited: January 2024
I have been with London lane for 10 years since the pandemic the service has gone down hill. It’s impossible to get an appointment, when you call you are left waiting for no less than 30min and the receptionist are very dismissive. It’s not a nice place to receive care anymore, I recognise that demand for services are high but it’s important that compassion and kindness remain central to interaction with patients. This is not the the case you are are just a patient record. I’m left with no choice but to move practices and hope for the best. I would not recommend this surgery to anyone.
GP surgery review: london-lane-clinic
Title: Appalling
Rating: 1 out of 5
Visited: December 2023
This is by far the worst GP surgery I’ve ever experienced. The office staff are completely clueless as to their own roles and are often just rude. Upon calling to check on the status of a repeat prescription order that had an item rejected I was told that nobody would have informed me. I then enquired whether the other items in the order had been approved or not and was told “I don’t know as I have no idea how patient access works”. There needs to be an urgent review of this surgery as it is just not performing to an acceptable standard.
GP surgery review: london-lane-clinic
Title: Absolutely appalling practice
Rating: 1 out of 5
Visited: November 2023
The receptionists laugh down the phone instead of answering in a professional manner . You cannot get an appointment to see a GP and end up having to pay to see someone privately ( if you can of course) effectively paying twice . The NHS is not free we pay for it and I have been paying for 46 years!!.
GP surgery review: london-lane-clinic
Title: Very Poor Practice
Rating: 1 out of 5
Visited: November 2023
My family and I have been at the practice  for 25 years + and it has deteriorated  beyond measure, especially since covid. The whole place seems like a disorganised  rudderless ship with no one properly running it or having a grip on the situation. Admin is poor and often deny having copies of hospital letters even when I have personally taken duplicate  copies. Almost impossible to see a Dr and econsult is used too prevent you seeing anyone. They maintain you have been contacted in spite of having no 'missed calls' or call record on both landlines and .mobile. Just rely on texts and NHS app messages. As I am under a London teaching hospital for a serious  condition  they seem to disregard me and tell me to get in touch with the hospital, no matter the ailment. I don't  know how this practice can get away with this dreadful lack of service and I have zero confidence  in getting help from them. Depressing.
GP surgery review: london-lane-clinic
Title: Appalling practice
Rating: 1 out of 5
Visited: November 2023
This practice makes it as hard as possible to have a face to face appointment.  If and it’s a big if you get a call back after having filled out their e-consult it’s obvious they haven’t read it you get a receptionist call you back offering an appointment at another practise in 24 hours time.  They are failing their patients it borders on neglect.  No wonder the pru a&e department is over run. Absolutely appalling service.
GP surgery review: london-lane-clinic
Title: wonderful service
Rating: 4 out of 5
Visited: April 2023
I have been highly impressed with the practice. The receptionists are very kind and helpful. The secretaries have always got back to any of my queries super promptly. The doctors we met have been great. Given the amount of pressure there is on the NHS at present I am grateful for all of the help we have had. Thank you
GP surgery review: london-lane-clinic
Title: Horrendous
Rating: 1 out of 5
Visited: March 2023
Unfortunately what makes the surgery a nightmare is the receptionists. They are so rude, including laughing down the phone at your health problems and sniggering. The receptionists will say they can’t give you an appointment even when appointments are available. The doctors are actually brilliant and lovely, it’s unfortunately the receptionists, one in particular, that can be very rude and make you feel like you’re completely irrelevant. It’s sad that they will protect their staff, but not their patients! Patients should not be treated this way.
GP surgery review: london-lane-clinic
Title: Musical Chairs
Rating: 3 out of 5
Visited: March 2023
I was recently referred back to my go as a matter of urgency, because the hospital had discovered an unusual change in my statistics and had to be seen urgently by my doctor as a&e had been swamped and waiting times to be triaged and consulted were in excess of 15 hours. So it was suggested I wait for my go appointment which was already in the system. They advised London Lane of the urgency and said wait to hear from them. 
My own doctor has cancelled on me more than once in the last year, and I had an email that my appointment had been downgraded to a phone call. Nobody had read my email from the hospital and when I called them about the change they messed me around even more. I did eventually get a face to face appointment, but it was 7 days later!!! Don’t bother waiting for this place to sort you out in an emergency, as it won’t happen. 
This used to be a fantastic practice with some amazing doctors, but I can’t with good conscience recommend this practice to anyone with serious emergency needs as you won’t be considered. 
I am so very disappointed.
GP surgery review: london-lane-clinic
Title: Dreadful
Rating: 1 out of 5
Visited: January 2023
Trying to get an appointment at this practice is ridiculous . We were sent a link to make an appointment to see a doctor which we did , when we arrived at the surgery we were told we did not have an appointment despite being sent a confirmation and a reminder to attend told there was not a doctor on the premises ( there was) .We were not the only ones either three more people arrived who thought they had appointments  . This practice was once very good not anymore it is absolutely dreadful!!!
GP surgery review: london-lane-clinic
Title: Disgusting receptionists
Rating: 1 out of 5
Visited: December 2022
Unfortunately, this appalling practice is my GP purely down to the fact my parents have sent their children here for decades. All 5 children between us have probably visited under a dozen times under our own will/serious needs. This is because the service has always been terrible and it is almost impossible to receive any ounce of care towards any health concerns. Every phone call is dismissive, disrespectful and almost upsetting, when all is needed is support from our GP. I must say if this GP needs a change, it is those horrible receptionists, who clearly do not want to assist patients or even have a level of respect for callers. I will be changing GP for the new year finally as i have lost patience with this type of service. I have never successfully had a general appointment/check up and in all honestly I need to start looking after my health properly instead of enduring such a practice. I need a GP where there are doctors available. We are not in lockdown anymore! I will not be told to have a phone call consultation and be told if they feel it is necessary to see me face to face. Is that not my decision for my health? Would give 0 stars if possible.
GP surgery review: south-view-partnership
Title: Staff are helpful and friendly
Rating: 4 out of 5
Visited: November 2023
Staff are always helpful and friendly. The help I've received just lately has been brilliant. I have had no problem with them keeping in touch, listening to me and helping with new appointments and medication. But I haven't seen anyone in person, fine with me it's more convenient, but that won't work for everyone!
GP surgery review: south-view-partnership
Title: Caring doctors
Rating: 5 out of 5
Visited: November 2023
Todays experience at Southview was really commendable.The doctor was patient,listened intently and showed compassion.A truly wonderful experience,thank you.
GP surgery review: south-view-partnership
Title: Good practice
Rating: 5 out of 5
Visited: November 2023
On this occasion I had a physiotherapy appointment and the therapist had some concerns, I was seen by the duty doctor immediately. Prior to this I have used e consult and found that service very good.
GP surgery review: south-view-partnership
Title: Amazing Dr appointment for my daughter
Rating: 5 out of 5
Visited: October 2023
I came in for a doctors appointment for my daughter today. The Dr we saw was very nice. She took the time to throughly check her over. Listen to my concerns and reassure me. She also remind me to follow my instincts. She sang to my daughter which kept her calm while checks were being carried out.  Thank you so much, we really appreciate it.
GP surgery review: south-view-partnership
Title: Disappointing
Rating: 2 out of 5
Visited: September 2023
Called on Monday to book appointment to see the doctor due to being up all night in pain.    Receptionist kindly went through the e consult form with me and was told that I would hear back from the doctor later that evening or the following morning.  I had no call back on the Monday and no call back on the Tuesday.   I called the surgery on Tuesday afternoon to ask when I was likely to hear from the doctor but the receptionist was unhelpful. How does this triage system work ?  Considering I have been recently diagnosed with leukaemia I would have thought that I would have heard back from the doctor sooner rather than later or in this case not at all ! Frankly, this experience of trying to see or speak to a GP is stressful and hugely frustrating.
GP surgery review: south-view-partnership
Title: Invaluable resource
Rating: 5 out of 5
Visited: August 2023
I needed to see a physio and we all know how expensive this is to do privately. I completed an e form online then within 24 hrs received an appointment for the following week with a physio. Put off doing this as I worried the process would take so long but it was the opposite. Had a wonderful appointment where I was fully assessed and given exercises to help improve and strengthen the area of concern. Also offered advice on how best to do these exercises and advised to book a follow up appointment in case after a few weeks I wasn’t feeling any improvements.
GP surgery review: south-view-partnership
Title: Great receptionist
Rating: 5 out of 5
Visited: August 2023
I was so impressed with the receptionist i spoke to this morning regarding my husband’s medication!!! A big thank you
GP surgery review: south-view-partnership
Title: Bad practice
Rating: 1 out of 5
Visited: July 2023
this morning I called the gp after receiving no response from e-consult and I asked for help because I had a high fever for 3 days and I was seriously starting to worry, that I had gone to the hospital but there was hours to wait and I asked her to help me get an answer quickly from a doctor. The kind receptionist lady with zero tact and education about behaviour with patients and how to understand their agitation and concern, annoyed by the questions I was asking her,hung up the phone on my face without the slightest shame.
GP surgery review: south-view-partnership
Title: Almost impossible to get to see a GP
Rating: 3 out of 5
Visited: May 2023
On Monday, I called up the GP reception as I have been having some pain since Friday afternoon.  After holding on the phone for 45 minutes finally I get through the receptionist and request to get a speedy appointment but I am told I need to fill out the e-consult.  E-consult takes minimum 10 minutes to fill out in detail which is excruciating task when a person is in pain.  I fill the e-consult on Monday morning and I get autoreply that I will get a response within 30 hours.  But by Tuesday afternoon I get an email saying "due to greater increase in demand we are unable to allocate appointments within designated response time."

Since I cant bear the pain any longer I go to the A&E and after 4 hours of wait, I am seen by a doctor and immediately started on pain meds and antibiotics.  

This pattern of not getting help from GP and patients ending up in A&E and 111 seems to be becoming a norm after the introduction of e-consult.  Even when we get to see the GP in person, after explaining how poorly we are and describing all of the our symptoms, I have been asked "What is it you would like us to do for you today" or "what help you would like from us?"  Rather than the GP doctor suggesting the diagnosis and treatment plan.

If the Southview Partnership is going through shortage of staff or medical practitioners, and are unable to look after their currently registered patients, why do they still have the notice outside inviting new patients to sign up.  Now I am scared of falling sick, basically I bore the pain through the weekend, filled up the econsult form on Monday and till Thursday I have not heard from any doctor from Southview Partnership.
GP surgery review: south-view-partnership
Title: refusal for wife to pick my forms up
Rating: 1 out of 5
Visited: May 2023
I work in London on a 60 hours a week contract 8-8 how can I pick up any kind of form if I cannot pick up of a weekend.

my wife went on my behalf in this weather just to be told no with our 17 month old child.

cannot fault the nurses or doctors but reception staff need to realize not everybody has the accessibility to go to surgery whenever they want.

i need to get my bloods done , so how can i collect form from other side of London i do not get paid sick leave.

so something needs to be addressed or i will have to go to a more understanding gp service.
GP surgery review: clapham-family-practice
Title: Christmas opening times
Rating: 4 out of 5
Visited: December 2023
It would be helpful if the surgery could publish their opening hours for the Christmas holidays on their website, especially the last day they are open and first day back.
GP surgery review: clapham-family-practice
Title: Really Good Experience
Rating: 5 out of 5
Visited: December 2023
I have been using this practice for more than twenty years. I have consistently enjoyed a really good level of service as a patient at the clinic and I have never had any complaints. During the last three years I have been attending one particular GP in the practice. This doctor proved exceptionally helpful at a time when I thought that I might have been extremely ill. He took my concerns very seriously and helped me to arrange the various tests that I needed. It turned out that I was not nearly as ill as I thought I might have been. I had resisted having the necessary tests for several years and this had increased my fears and sense of anxiety and foreboding. However, this friendly and supportive doctor worked with me in a really practical and positive manner that reassured me and allowed me to proceed with the various examinations and tests that were required. Without his very genuine support and the sense of hopeful collaboration which he encouraged, I might never have been able to discover that my concerns and anxieties regarding my health were mostly unfounded and that I was in fact in a much healthier state than I had imagined. I now feel extremely grateful to this particular GP and to the practice where I have had the opportunity to find the help that I needed and the encouragement and support to feel that I was not alone in the process and could actually begin to deal with the fears that had cast such a dark cloud over my ordinary life for many years. I can only wish the same for other people and I am happy to let them know that such kind and useful medical help is to be found at this particular practice.
GP surgery review: clapham-family-practice
Title: Patient, caring doctors who listen!
Rating: 5 out of 5
Visited: February 2023
After having horrendous experiences at a previous practice, moving to this one was such a breath of fresh air. Of course, still get the same issues as other clinics such as long waiting times but the Doctors here are next level. Every single one I've seen has been very friendly, caring, professional, and taken me seriously. 

I was really worried on a recent visit that they wouldn't take my foot pain seriously and would dismiss me with paracetamol or something as I've had issues at previous places so I even had it all written down as I was so nervous about it, but I needn't have been, the doctor took me very seriously, and ordered an MRI as I requested without hesitating, keen to get me back to my hobbies. I'm still waiting for the appointment but this isn't the doctor surgery's fault I suspect, rather the chronic underfunding of the NHS! I recommend this practice to all my friends.
GP surgery review: clapham-family-practice
Title: Excellent and Reassuring Patient Care
Rating: 5 out of 5
Visited: October 2022
Wanted to say 'thank you' to Clapham Family Practice for their care and concern from my initial telephone call with reception to the telephone call back from a GP.  The GP was friendly, polite, concerned and knowledgeable and didn't make me feel rushed and wanted to take time to fully understand my situation.  Excellent patient care - highly recommended!
GP surgery review: clapham-family-practice
Title: Bonkers appointment booking system
Rating: 3 out of 5
Visited: April 2022
GP, professional staff are fabulous.
Reception mixed but we all have off days. Younger ones are nice, polite.
But how do you book a telephone appointment at a future date?
I was informed the Doctor I needed to see was not available and the diary not available or open.
Please call back the following day at 08:00 because I may be able speak to the Doctor but not guaranteed.
No explanation on the website as to how the booking system works, for example: - diaries are only open for a certain period, you won't be to book an appointment say XX weeks in the future etc.
Why we can't book an appointment in the future I don't know.

It's just the most bonkers unfathomable booking system.
GP surgery review: clapham-family-practice
Title: Really helpful
Rating: 5 out of 5
Visited: January 2022
Having had to contact the practice a number of times over the past few months due to health issues for my son with learning disability, and to get re-referred to other services who have discharged him during the pandemic, I cannot speak highly enough of the service we have received. From the initial call through to the issue being dealt with, everyone has been polite and helpful, even though it's clear that they have been under pressure.  Visits to the practice have included reasonable adjustments for my son and the friendly attitude from everyone we have met has reduced my anxiety about dealing with people who don't all know my son well. Thank you all so much
GP surgery review: dr-curran-&-partners
Title: Worried parent. Bad service.
Rating: 1 out of 5
Visited: May 2023
After waiting a month for a telephone consultation for my children ( was told I had to have a telephone consultation when I asked for an on-person app) the receptionist booked it informing me I would br called in the am. Today I was called at 7:03 am. This call I missed (getting my children ready for the school run). The very helpful Dr. left a voicemail stating a number I should call back. This was the surgery contact number which is not answered until after 8 am. I suspect my children are suffering with mould sickness and I have found worrying lumps on my child’s neck which I would like clinical advise on. This is now way to run a health service.
GP surgery review: dr-curran-&-partners
Title: Great Practice
Rating: 5 out of 5
Visited: February 2023
Friendly, able to get an appointment if you call. GPS are thorough, kind, and caring. They make the time despite all the pressures and increase caseload.
GP surgery review: dr-curran-&-partners
Title: A fine practice
Rating: 5 out of 5
Visited: February 2023
As always the receptionists were efficient, helpful and considerate. Despite the pressures of work they remain cheerful and good humoured. The practice nurse was thoughtful and understanding. My GP, whom I have known for many years, is outstanding in her professionalism and the care she gives me.
GP surgery review: dr-curran-&-partners
Title: Really great service today
Rating: 5 out of 5
Visited: February 2023
Excellent service from Dr Curran and partners today-from my call being answered promptly by very helpful friendly reception staff, to a GP call back within half an hour followed by an urgent appt a couple of hours later. The reception staff I then saw were helpful and friendly and the GP absolutely brilliant with my 3 year old. Thank you!
GP surgery review: dr-curran-&-partners
Title: Very good practice
Rating: 5 out of 5
Visited: December 2022
I recently joined the practice and I am very happy that I did. Receptionists are friendly and answered my questions efficiently.
I saw 2 nurses, each one provided painless procedures and were friendly. And I saw 2 doctors. There was no rush, my concerns were addressed, callback was prompt, informative and punctual.
I find waiting rooms also important, this one has ample seating, is clean and quiet, and I love the blood pressure/weight/height device (even though I am smaller than I thought).
GP surgery review: dr-curran-&-partners
Title: Lacking training on accessibility requirements
Rating: 1 out of 5
Visited: June 2022
The nurses at this surgery are fantastic, I had a smear test / cervical screening with a nurse who made the whole thing very easy and stress free after I told her I was a little anxious.

However, understanding of unseen disabilities is poor. Last week I spoke to a receptionist who had received no training on Accessibility requirements (which are a legal obligation). I had previously had a note on my patient record added to access and communication requirements stating I require email correspondence due to my disability which affects my memory and verbal processing. Despite this I was phoned today by a receptionist and when I stated that this is an inaccessible way to contact me she said she didn’t know what accessibility is and that speaking on the phone is “easier for her”. The interaction was humiliating and conflicted with the reassurance past receptionists had given me that their colleagues would understand the accessibility needs recorded on my patient record. It upset me on a huge number of levels and scared me for any patients with learning disabilities, learning difficulties, mental health conditions, Alzheimer’s, hearing loss, etc.  Despite everything I got an email later that day saying she’d booked me a telephone appt.
GP surgery review: grafton-square-surgery
Title: Usually good practice but lately focus on quotas.
Rating: 2 out of 5
Visited: December 2023
I called at 3 pm the day before and was instructed to call again the next day at 8 am for a doctor appointment. However, when I called at 8 am, I was informed that my case wasn't urgent and that other people needed the available slot. I was advised to try again later the next day, and so on. 
Finally decided to pay for a private doctor instead.
GP surgery review: grafton-square-surgery
Title: I felt heard and taken seriously
Rating: 5 out of 5
Visited: July 2022
As someone who finds going to the doctor quite nerve-wracking, my first experience at Grafton Square has really restored my confidence. I felt the drive to understand my problem and the drive to fix it in a way that was convenient to me. I left feeling heard and like my problem was taken seriously, and I felt positive about finding a cause and treatment.