janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hedge-end-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Receptionists are friendly and patient, econsultants always answered in a timely way and I've never had any issue receiving Doctor call back/face to face (if needed). Most recent contact was with a lady sorting my prescription and she was very efficient and again patient with me and my tricky medication request when the chemist were unable to get the dose needed. I am leaving review because I have experienced some terrible problems with my elderly father's surgery in another area, and I have been praising Hedge End Medical Centre to my family today. Thank you to the lady who phoned me on the 26th October (I didn't catch her name) for sorting my prescription for being so kind when I was so flustered 😊
GP surgery review: hedge-end-medical-centre
Title: Not able to get a non urgent appointment
Rating: 1 out of 5
Visited: July 2022
Have done an econsult, told to make an appointment, tried phoning weds, working Thursday when appointments are released, was told to do another econsult because I’m at work on both days appointments are released, how is another econsult gonna help me get another appointment, if an appointment is non urgent just book in when nxt available appointment are available like they do at the dentist,  I still need seeing clearly as doctor has told me to make an appointment but I can’t, I have skin cancer and want another suspicious bit checked but it’s still non urgent 
Frustrated and angry is the understatement, used to be a brilliant surgery with nice receptionists,  now not so much!
GP surgery review: hedge-end-medical-centre
Title: Unable to get a non urgent appointment
Rating: 3 out of 5
Visited: June 2022
Did an e consult.
Was asked to make a non urgent gp appointment. 
These are released at 11am on a Wednesday and 4pm on a Thursday. 
Lines permanently engaged. 
Unble to get an appointment. 

This is an unworkable process. 
If the econsult assessment Infictates a gp apointment is required, why do not the surgery make the appointment. 
The current system is a lottery. 

This used to be an excellent practise. 
They are now overloaded, with too many patients and processes that are potentially flawed.
GP surgery review: hedge-end-medical-centre
Title: Never get an non urgent appointment
Rating: 2 out of 5
Visited: June 2022
I filled out an e consult,then get a text to ring every wednesday or thursday to book a non urgent appointment,always booked up,poor system
GP surgery review: hedge-end-medical-centre
Title: Prompt assistance
Rating: 4 out of 5
Visited: June 2022
I had a medical problem the day before a cruise with no time for an e consult. I was able to have a chat with a nurse practitioner and then able to pick up a prescription 2 hours later. Thank you so much all the staff involved.
GP surgery review: hedge-end-medical-centre
Title: Can't get appointment for 3 year old
Rating: 1 out of 5
Visited: May 2022
I've been trying to get an appointment for my 3 year old, but each time I call the line is either full and the line hangs up, or they say no appointments available. Honestly don't know how I'm going to get my daughter to see a GP?
GP surgery review: the-willow-group
Title: I have been ignored
Rating: 1 out of 5
Visited: February 2023
I applied to register as new patient in Feb 2023 and still no one has contacted me. The confirmation email said that it could be up to 2 weeks.
GP surgery review: the-willow-group
Title: Outstanding care
Rating: 5 out of 5
Visited: February 2023
I sent an econsult at 8.34 on Friday morning for on the day assistance. Had a call to by mobile at 9.11. Spoke-to an ANP who was so lovely, understanding and reassuring. Gave me advice and then prescribe medication to take. Prescription being sent to my pharmacy for me to go and get. After the call she then sent me via text a guidance and help information sheet for my condition.
Willow group this is  outstanding service during such challenging times for the NHS and GP practices . Thank you so much
GP surgery review: the-willow-group
Title: Caring and quick service
Rating: 5 out of 5
Visited: January 2023
I sent a klinik in this morning and had a call back within hours. I was offered to come into surgery for an appt but I declined as going out in the cold would make my symptoms worse. Doctor sent medication to my local chemist and also advised me on any steps I needed to take if my symptoms worsened. Very sympathetic and respectful. Thank you so much as I know how busy you are.
GP surgery review: the-willow-group
Title: Truly shocking... A prime example of a broken NHS service
Rating: 1 out of 5
Visited: January 2023
My daughter was unable to get any help. Continuous sickness for three days.  Phoned 111, told to go to local walk in clinic. Went to walk in clinic,  was told to make an appointment with the doctor.  Phoned the doctor to be told to fill in an online form.  Tried to fill in the online form but the service was temporally closed.  Truly shocking! A prime example of a broken service where a Practice has got far too big and has lost its way, leading to poor service delivery.
GP surgery review: the-willow-group
Title: Great, lot of information and help
Rating: 4 out of 5
Visited: December 2022
Went for my problem, found staff who care and work with method. Of course, not everyone is excellent, but overall my experience - for what I needed - was great. I gained also some useful information.
Thanks.
GP surgery review: the-willow-group
Title: Consistently bad
Rating: 1 out of 5
Visited: March 2022
I called to get my blood test results today.  I was on hold for nearly 15 minutes. ( not a problem ) eventually I was number 1 in the queue.  Then got cut off! This has happened to me on more than several occasions now. Really not impressed to say the least!!
GP surgery review: the-willow-group
Title: Brilliant practice
Rating: 5 out of 5
Visited: March 2022
I have had foot amputation and 
cardio myopathy and needed a lot of help forton medical surgery has been part of that help
GP surgery review: the-willow-group
Title: Very efficient
Rating: 5 out of 5
Visited: February 2022
I am so grateful the service I received today regarding my 4 year old. The receptionist at Brune Medical Centre was so helpful and really went the extra mile to make sure my daughter was seen to within reasonable time. 

I’ve never had a bad experience with the Willow Group and I always receive a call just a few hours after submitting the ‘E-consult’ so I  feel they should receive a positive mention.
GP surgery review: rowner-health-centre
Title: Shocking practice
Rating: 1 out of 5
Visited: March 2022
This surgery cancels appointments with no notice, and it then took 60 attempts to ring in one day between my friend and I.
I started ringing at 8.40am and they eventually answered at 1.30pm. 
Simply not acceptable, why don't they rebook when they cancel? My husband has waited 2 weeks already for a spirography COPD diagnosis appointment. 
Cannot wait to leave.
GP surgery review: rowner-health-centre
Title: Terrible Practice
Rating: 1 out of 5
Visited: February 2022
Was on hold for 40 mins only to be hung up on. Was trying to get an emergency appointment for my wife who had surgery the day before. When i did get through i was told i was 3rd in the queue by the automated message, 30mins later it said i was 1st in the queue then when it got to 40mins it then said "All of our phone lines are busy at the moment please try again soon" then it cut off.
Drs are really helpful but trying to get through for emergency appointments is the worst experience i have ever had, the same as trying to get through to the surgery in general. I spend more time going in the surgery to try and speak to someone then i do speaking to someone over the phone. Surely its not safe practice???
GP surgery review: rowner-health-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: January 2022
Just simply can't get through on the phone. What I can't understand is when I went into the surgery none of the 3 receptionist where on the phone taking calls they where simply just standing around. The whole national service needs a complete overhaul I have seen reception staff simply playing on there phones. There is no disapline structure or rules we need staff in uniforms there needs to be accountability.
GP surgery review: oaks-healthcare
Title: A sympathetic approach
Rating: 5 out of 5
Visited: October 2022
Like many, I have a dislike of needles and blood tests. Requiring a blood test I was apprehensive but the nurse in the surgery was friendly, listened to my concerns (and had undoubtedly heard them thousands of times before), and treated me as an individual. We hear such negative press about GP Practices and while this was only a small 'procedure', I believe credit should be given.
GP surgery review: oaks-healthcare
Title: Great reception
Rating: 5 out of 5
Visited: September 2022
For the past 30 years I have had little contact with the surgery, but due to a couple of issues in recent months, I have had to contact the surgery on a number of occasions. I accept that there are waiting times for calls to be answered, but you are always aware of where you are in the queue. The receptionists that answer are always friendly, courteous and polite and try their best to sort out any issues with appointments, consulting a GP etc. or advise next steps. They try as far as possible to let you know when a GP might ring you. On every occasion, I have received a call from a GP within a few hours. Surgeries, receive such bad press, but thank you The Oaks, I think you are doing a great job in difficult times.
GP surgery review: oaks-healthcare
Title: Best doctors practice ever
Rating: 5 out of 5
Visited: August 2022
Basic human nature to complain, no praise when things are good though.
Blood test appointment. 10:20 11/08/2022
Walked in and the receptionist was very efficient, professional, helpful and courteous.
The nurse, who took several tubes of blood, was also friendly, positive, calming, very professional and amazingly good at her job. 
The appointment time was spot on too.
.
What else could anyone ask for!
And this is how it’s been for every visit in the past.
So hats off to you ladies and GPs. You are all a credit to your profession and the NHS.
.
I have to add I really don’t understand some of these reviews.
These complaints are about people doing their best to help people who need help, sometimes in very stressful situations. 
Do they really deserve anger and bad comments when all they are doing is trying to help?
GP surgery review: oaks-healthcare
Title: phone
Rating: 3 out of 5
Visited: May 2022
phoned got a apointment for phone call from doctor doctor did not phone so phoned and was told i should have been on list but was not  today waiting for another booked call no call yet got a feeling i will not get one
GP surgery review: oaks-healthcare
Title: Once again inefficient
Rating: 1 out of 5
Visited: May 2022
Text received for annual blood test. Then an undated letter received a few days later requesting contact, which had already been made by then. Next a text received for a pneomococcal vaccination received 5 days after the first text. A few days later another text requesting a telephone review with doctor (which is a laugh as I can never get hold of one). Why is it not possible to review a patient and collate everything. Surely it's not difficult. No doubt a reply will be received saying you are under pressure etc. Not surprising when so many different messages are sent. Perhaps instead of making excuses and defending your inefficient practices you try to combine matters and provide a better service which can only be to your benefit as well.I am going to remain anonymous. The problem is yours.
GP surgery review: oaks-healthcare
Title: Avoid
Rating: 1 out of 5
Visited: March 2022
Although the doctors are good you are never able to reach them so basically before was a walk in clinic where if you are lucky to have your doctor in you have to wait 30 minutes to an hour, we have never waited less, even once was nearly 2 hours with a sick child when this could easily be avoided by organising appointment system. Now it is even worse, the doctor is available only 2 days for 2 hours where the appointment have to be booked on the same day from 8 till 10 and they are gone within the first hour or less. We have considered changing the clinic years ago, lucky enough, we are not sick people and don't need their services often but now will definitely do so as this is the worst surgery I have been with. As I have said the doctors are good but if you can't reach them what is the point to stay there.
GP surgery review: oaks-healthcare
Title: Don’t believe everything you read!
Rating: 4 out of 5
Visited: January 2022
With all the bad press recently would like to praise Oakhealth! 
I was poorly in October 2021 called 111 who advised I needed to see my doctor and they would contact them.  I had a face to face appointment that evening and was referred immediately to the hospital.  Today my daughter called to discuss a health issue after the telephone consultation the doctor wanted to see her and again was given a face to face appointment same day.
Really impressed and when needed they have offered the face to face appointments!
GP surgery review: crown-heights-medical-centre
Title: Always Responsive
Rating: 5 out of 5
Visited: March 2023
I had an appointment at Crown Heights with a practice nurse to review my condition. The appointment was bang on time. The nurse was very professional but friendly and the outcome was great. I came away very satisfied and mentally lifted. I’ve never had an issue with Crown Heights. Last week I used the Patient Access app to order my prescription around 10am. At 2pmI received a text from my pharmacy to say it was ready to pick up. Outstanding.
GP surgery review: crown-heights-medical-centre
Title: Supportive GP practice
Rating: 5 out of 5
Visited: January 2023
The team of GP and support staff are providing a very supportive service during a particular period of ill health. They respond promptly to e-consults and have given me the face to face time when I've needed it. I would recommend Crown Height Medical practice to others.
GP surgery review: crown-heights-medical-centre
Title: Failing NHS System
Rating: 1 out of 5
Visited: December 2022
This practice has been going downhill over the last 3 years and is now at an all-time low. I am now unable to telephone the surgery to even request a doctor call-back let alone have a face-to-face appointment! I now have to call 111 in order to wait all day for a doctor call back for an urgent condition. This situation is truly unbelievable,  its like going back in time 100 years!
GP surgery review: crown-heights-medical-centre
Title: Worst service ever "do not use"
Rating: 1 out of 5
Visited: December 2022
I put a request in over 2 weeks ago to speak to a Dr regarding an Rx and/or being referred to private care. This is regarding incredibly high diagnosed blood pressure. After over a week of not hearing back I called and was told the request was sat with one of the medical secretaries and I had to call them back another day. I then called them the following day and was told yes they had it but there was nothing they could do I had to do an e consult. So I the next day tried an e consult which could handle my concern as it is so limited in options. So I called the surgery again. This time they told me that of course econsult wouldn't work and I had to go online again and put in an administration request. On asking if they could help on the phone I was told that isn't what they do. I have to do it online. So I put in an admin request stating quite clearly it is about medication for blood pressure or asking for a private referral . Nothing for 4 days so I call. They say that  a call has been booked for the 13th of January. If I'm not happy with that then I have to wait until next Wednesday and do another econsult but it won't make any difference.

This standard of service is beyond unacceptable and any excuse of still using covd as an excuse is ridiculous for such poor service or not seeing people in a timely fashion if at all. Other areas of the NHS are working fine now and caught up etc. I will said (and will) I will be reporting them to the cqc and gmc or nhse. I urge people not to join this surgery.
GP surgery review: crown-heights-medical-centre
Title: Impossible to get hold of
Rating: 2 out of 5
Visited: November 2022
I have tried to phone but number advised does not work, e-consult is always not working. So in the end I phoned 111, and they then emailed crown heights and I was told they would phone within 24 hours, 4 days later and still waiting. I know they are struggling for GP’s but it is near on impossible to get an appointment here.
GP surgery review: crown-heights-medical-centre
Title: Calling to get an E-consult is pointless
Rating: 1 out of 5
Visited: November 2022
Tried 2 days in a row to obtain access to a doctor. The voice message says it’s full for the day and then cuts you off. You can take ‘option 1’ if ‘it’s an emergency’ but that then also cuts you off. Effectively it is impossible to make contact with the surgery let alone see a doctor. I thought primary health care is also meant to preventative but it seems I have to wait for my health issue to become an emergency or serious enough to call anyone but my doctors’ surgery. The new system doesn’t work.
GP surgery review: crown-heights-medical-centre
Title: Brilliant proactive care
Rating: 5 out of 5
Visited: November 2022
This is the best GP practice I have encountered. I had an unexpected finding on a scan and the GP called me before I called them to ask what I knew and go through my options. Very reassuring, kind and practical like all the other GPS at this practice. The receptionists and physician associate I have interacted with are also very good. Highly recommend this practice
GP surgery review: crown-heights-medical-centre
Title: E-consult woes
Rating: 1 out of 5
Visited: October 2022
This practice relies far to much on the e-consult bot. If the e-consult states that you  need an immediate appointment and to contact the surgery , then surely that is what the practice need to do, but no you have to phone through where a medically un-qualified takes your details again and then passse them on to their 'triage' team,  only to get a text an hour later saying that the doctor will contact you at the end of the week, so a 5 day delay. This is not an immediate or Urgent appointment. Either you rely on e-consult or you dont. So now having to go and take up time at a&e or just suffer till it gets worse. nhs/e guidlines say that practices should see patients face to face. Clearly this practice hides behind e-consult to deny that.
GP surgery review: crown-heights-medical-centre
Title: Pointless
Rating: 2 out of 5
Visited: October 2022
I don’t tend to go to the doctor as I don’t want to waste anyones time with things that can sort themselves out on their own. This being said, after waiting nearly 2 weeks and deciding to go as I felt I still had the issue, it seems about 3 minutes of the doctors time was all I was worth. Seemed to me like I came at quarter to and he finished on the hour.  A quick flash light check of my issue and a blank look later and a “nope all normal”.  I feel a bit embarrassed and seems it wasn’t worth going at all. Must be my undiagnosed hypochondria kicking in again!
GP surgery review: crown-heights-medical-centre
Title: Failing Service
Rating: 2 out of 5
Visited: October 2022
Everything is geared to online users.  I work and full time care for my Mum and have limited access to internet.  My 79 year old mother cannot even turn a computer on so constantly pushing people down an e-consult route is entirely inappropriate for much of the population - ironically the ones who likely will need the service most.  Earlier this week I rang and was told I was no 1 in the queue.  I got through to a receptionist and asked for a doctors call back having to again explain I have no or limited internet access (why can this not just be logged on a patient's record so they do not have to feel inadequate or embarrassed each time they call?)  My request was logged.  I was told I may not be called that day but the likelihood was that I would as I had called at 8.30am.  Given as a carer it is really hard to get any me time at all to take care of my own issues I initially felt assured by this.  However by midday the next day still no call at all.  I called the surgery again.  The receptionist apologised for the misleading impression I had been given and said I was scheduled to be called on Friday - 4 whole days after my phone call first thing in the morning when I clearly explained I had been in significant pain for months.  She offered to update the request to reflect when the call might be best for me, since I'd explained I was also due to take my Mum for an appointment on the Friday so having no clue as a carer when I'd be called was unhelpful.  When I stated when it would be good to call she then said she could not put a request for a time on the record.  So why on earth offer to if you cannot?  By now I just felt totally exasperated and was trying hard to explain I am a carer and I start a new job on Monday therefore if the doctor wants to see me (and I would really appreciate that) then I would need to be called early.  She said she would update the request.  She also said I should have been called back on the day I rang to be informed when I would be called.  (So now we are in the realms of calling people to tell them when you will call them...).  Needless to say it is now almost 2pm on the Friday and the doctor has still not called so any chance or hope I have of being seen this week when I know I will struggle massively next week due to a new job and caring commitments is virtually zero.  Surely vulnerable people are worth more than this and surely a record can reflect someone's ease of access to the internet and/or vulnerability so a doctor can better triage and prioritise?  I've had to use a neighbour's computer to even do this review.  I don't want to be unkind - many times the receptionists there have been patient and kind but the system simply does not work for patients who need it most.  And consultation feedback is only sought from people who are you, not too unhealthy and have internet access.  So you have redesigned a system to suit the people who need it least.
GP surgery review: portsdown-group-practice
Title: Your recent appointmentMole check
Rating: 5 out of 5
Visited: December 2023
Had an appointment within 5 days to check out a possible cancerous mole. Dr friendly and explained everything.
GP surgery review: portsdown-group-practice
Title: Your recent appointment
Rating: 5 out of 5
Visited: December 2023
I had a consultation because of a recent diagnosis of emphysema and in order that I understand the diagnosis and what I need to do when symptoms affect me.
I learned a lot of useful information and was given a care plan for COPD and an updated asthma plan as well. I had no difficulty parking outside the surgery, a very short wait and started my appointmenet a few minutes earlier than scheduled.
Very happy indeed thank you
GP surgery review: portsdown-group-practice
Title: Your recent appointment
Rating: 1 out of 5
Visited: December 2023
Disgraceful service. Wasn't told it was a fasting blood test. So i wasted £10 on a taxi to get to the surgery only to be told i couldn't have the blood test as I'd had 1/2 cup of coffee. They didn't care and acted like it was my fault.
GP surgery review: portsdown-group-practice
Title: Your recent appointment
Rating: 5 out of 5
Visited: December 2023
I attended the surgery for a routine appointment with the practice nurse to have my stitches removed. The procedure was quick and painless. Whilst I was there I was also offered a flu jab which meant that I didn’t have to return to have the injection. This was also quick and painless. Lovely nurse very friendly and put me at ease.