janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: bridgewater-surgeries
Title: Amazing ‘bedside’ manner!
Rating: 5 out of 5
Visited: June 2022
I have been with the surgery for about 7 years since moving to Watford. Unfortunately, during this time I have had to visit rather alot for various ailments mainly diabetes, post surgery infections  and allergies. I normally see the same GP who is excel in his knowledge, care and understanding of anything I present with. I have seen other equally amazing drs all with the same caring ethos and empathy. I always feel at ease when I have to contact the surgery whether by phone, online consult or face to face. 
More recently I have unfortunately had emergency surgery followed by severe allergic reactions. I have needed to both speak and attend the surgery and found the receptionists extremely helpful making sure I was both called and seen within hours. 
I can not fault the service from every member of staff. Thank you Bridgewater for your care of my family and the larger community.
GP surgery review: garston-medical-centre
Title: Wonderful Practice
Rating: 5 out of 5
Visited: January 2022
I had a phone consultation this morning. I was dealt with in the most kind, reassuring, and informative manner, making me totally happy with my diagnosis. I always find that when I ring up for appointments or any help I am always treated by the staff in a warm, friendly, and caring manner. This is a wonderful practice that I feel so lucky to have found several years ago.
GP surgery review: garston-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
Was offered a health review in December 2021 from that various blood tests were required after each result (2) the Dr telephoned to discuss including telephoning on a Saturday morning and each time an appointment was made for further test.  The Dr was very kind and insisted I telephone my 80 years old mother to let her know I was ok as he'd called the house phone earlier. I am very happy that I'm being looked after.
GP surgery review: garston-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
Everyone  is so helpful. Refered me to specialist.  2 weeks latter got appointment. Doctor phones  you on time when appointment is set.  Very  good experience.
GP surgery review: garston-medical-centre
Title: Doctors who listen
Rating: 5 out of 5
Visited: January 2022
Spoke with my GP on Sunday morning & told him my concerns with the menopause & wanting to go on HRT. He listened, understood & prescribed the relevant medication . He also went on to book me a health check.
GP surgery review: dolphin-house-surgery
Title: Great service
Rating: 5 out of 5
Visited: September 2022
This surgery are facing the same problems as everyone else in the nhs but they make it work . They are extremely efficient work extremely hard and I would like to thank them for the great service it’s much appreciated- please keep up all your hard work
GP surgery review: dolphin-house-surgery
Title: Terrible booking system - unhelpful
Rating: 1 out of 5
Visited: June 2022
Telling people to book appointments online instead of answering the phone and booking an appointment for a patient is an absolute disgrace.  Some people are not comfortable or confident using laptops or smart phones.  Please have some compassion and consideration for this.  
I have also been into Reception with a simple query and been told to…. go home, log onto the system, select ‘Ask Reception a Question’ and enter my one line question and then they will give me an answer.  How ridiculous is that?! - they could have just answered it when I asked them whilst I was standing in Reception.  The world has gone mad.  So sad.
GP surgery review: dolphin-house-surgery
Title: Great support & care
Rating: 5 out of 5
Visited: May 2022
I attended the practice due to a possible cesarean wound infection and I was treated quickly and efficiently. I had to keep attending every two days for get my wound dressed and the care was just amazing. Each nurse welcomed me and made me feel I was able to speak freely. I felt they cared and wanted to do everything they could do help my recovery. I have felt listened to and properly cared for. A massive thank you.
GP surgery review: dolphin-house-surgery
Title: Failed call back from gp
Rating: 2 out of 5
Visited: May 2022
Called in excess of 4 weeks ago , was told to do an e consult online ! Which I did and was told to call the surgery as it couldn't be done online and need an urgent appointment with a gp ! Called the practice and was told I would get a call that day ! I still haven't had a call and nothing has got better in symptoms !
GP surgery review: dolphin-house-surgery
Title: Medical and Admin staff ' fantastic '
Rating: 5 out of 5
Visited: May 2022
My recent visit was dealt with very swiftly with Doctors, nurses and admin all keeping me updated with phone calls on the progress of my prescription.
GP surgery review: dolphin-house-surgery
Title: Prescriptions
Rating: 2 out of 5
Visited: April 2022
The practice has failed to issue a number of changes to my prescription over the last two years following consultation with their pharmacist/my GP. Typically the pharmacist/GP will say that a change has been made and will be issued to the nominate pharmacy - which I can track on the NHS all - only for either nothing to materialise without me prompting them in person, or insisting that a change was issue but for nothing to show on the pharmacy's system for days at a time. Rarely does reception explain the lapses/inconsistencies insisting it's the patients responsibility for their medication. Of course it is but you need the prescription change to actually be issued in the first place. I'm one occasion a paper copy was left in a basket so seems like human error is to blame.  I've been left in multiple occassions with severe withdrawal symptoms, which is not something the staff seem to appreciate when running back and forth between them and the pharamacy
GP surgery review: dolphin-house-surgery
Title: GPs good - admin not so good
Rating: 4 out of 5
Visited: March 2022
Telephone system/reception unable often unable to cope with very long waits to be answered. Very unfair of other reviewers to generalise the attitude of the practice as uncaring etc. I have found the telephone receptionists and GPs to be always caring and helpful. However, the receptionists behind the glass at the new surgery seem cold and dismissive and, in my opinion unprofessional and don’t give a good impression of a good practice.
GP surgery review: peartree-lane-surgery
Title: Correct decision
Rating: 5 out of 5
Visited: February 2022
Yes it’s hard getting through in the morning (you are 23rd in the queue!) and yes it took a while to get an appointment, but once I saw the GP in the afternoon his examination was thorough and he came to the conclusion that I needed to head to ED to rule something out. He was spot on and I was in surgery the next day. 
Whilst the waiting is frustrating, if people used the NHS correctly it would be easier for all of us and my experience was that despite all the challenges faced, I received the care needed and the correct diagnosis. That’s all you can ask for right!
GP surgery review: peartree-lane-surgery
Title: Excellent surgery
Rating: 5 out of 5
Visited: February 2022
I do find it frustrating at times getting through on the phone so this time I completed the e-consult form. Doctor called me next day with a follow up appointment. Problem resolve quickly by lovely doctor. Receptionist at this surgery is excellent,  always very helpful Cannot fault the care I have received. Thank you
GP surgery review: peartree-lane-surgery
Title: Caring people
Rating: 5 out of 5
Visited: January 2022
I was in the waiting room this afternoon when a receptionist was dealing with a man who was getting agitated because he didn’t understand why something was or wasn’t happening. The receptionist was her usual calm professional self, explaining things to him in a caring manner. When the man left, he was calm & seemed satisfied with what he’d been told. It was reassuring to see but I have to say that, in my experience of interaction with the receptionists and the staff who deal with telephone calls, this is the ‘norm’ for this practice. They are caring people who have been well trained, who are patient & proactive & generally go the extra mile to help. I’m proud to be associated with this practise. Thank you all.
GP surgery review: aveley-medical-centre
Title: Ridiculous
Rating: 1 out of 5
Visited: January 2022
Phone call appointments are completely useless! Phoned the GP practice this morning to book an appointment. Got a confirmation for an appointment in the afternoon. Waited nearly 2 hours for the phone call. I then called again in the afternoon to be told that they had tried calling me - which is impossible as I’d been at home all day and had no missed calls. I was told that they would call me again before they closed - to which surprisingly never happened either. It’s appalling that I’ve waited all day and received no information from them, and again my problem still hasn’t been solved. What’s the point of having a GP Doctor if you can’t even get through to them?
GP surgery review: purfleet-care-centre
Title: Appalling
Rating: 1 out of 5
Visited: June 2022
Due to having to pass 2 schools and Railway gates being closed I drove into the Surgery Car park at 08.44. Having then struggled with very heavy doors as your push button is not working, waited for the receptionist who has clearly failed charm school, to finish with a patient in front of me and then waited for the Nurse,10 minutes had passed since my scheduled appointment time of 08.40, To then be told that this would have to be rescheduled due to my being late I find totally unbelievable. Hands up all those who have not waited more than 10 minutes after their appointed time to see the Dr. Ok Hands down you're blotting out the Sun. My blood pressure which is what was being checked is extremely high,165 over 125 and above is not unknown for me, I am self employed and this is my busiest time of the year if I do not make money now I won't survive the winter so currently my working day is around12-15 hours, my Dad is in Hospital and I've just lost a much loved pet, I took time from work to get to the Drs this morning. But clearly Dr.s and Dr.s employees are so busy and self important that we the ordinary people whose health problems keep you all employed don't actually matter. Unknown to me my appointment was also for a blood test as the medication I take can apparently seriously damage my Liver/Kidneys, which I do know.
I am told I have to treat my condition seriously and I try to, but wouldn't it be lovely if your Health Professionals were exactly that and treated people with the same respect they demand and expect from patients.
Frankly the only people that want to be at the Surgery are the employees, the rest of us have issues and things going on in life that are the reason we are there. Had anyone been waiting for the nurse that was booked in after my time I really would not have minded had they gone in before me, in fact believe that would be totally reasonable, what is not reasonable is that you fully expect patients to be understanding of the Dr.s or Nurse running late and by a lot more than 10 minutes, that they're all very busy etc. etc. etc. but your Dr.s and Nurses cannot be understanding in return, then instead of dismissing me like an errant schoolchild actually just said "as you're a bit late can we just do 1 procedure today so I don't run behind and rebook you for the other" all nice and calm and reasonable, but no after failing to consider the stresses a patient might be under and had the Nurse actually read my notes she would have realised I probably did need to be seen and be checked, your Nurse decides and not privately but in the waiting area to push my blood pressure already in the red zone to stroke level. Still at least this time it was I, that was late and not the Nurse by an hour and a half and the procedure was not of a more intimate nature and thankfully not being broadcast and openly discussed by the receptionists.
Why is it I don't like going to the Drs.
GP surgery review: purfleet-care-centre
Title: Receptionist rude & unprofessional
Rating: 1 out of 5
Visited: June 2022
I tried to call after 8am 10/06/22 was on hold 47 minutes then phone went silent for 32 minutes. I managed to call back after mid day by choosing a difference option the made her aware theres an issue with their phone she said its not a issue patience are trying to get through and proceeded to say ive book your appointment taking over me and that if i wanted to complain and cut me off. 

Im in shock the service is awful
GP surgery review: purfleet-care-centre
Title: Useless surgery
Rating: 1 out of 5
Visited: June 2022
Contact is difficult and often have to give up calling and visit because they don't answer the phone.
I am diabetic and they messed up recent repeat prescriptions due to changing blood testing equipment.  Test strips only given 50 on a repeat where I had 200 previously.  Lancets I had were not suitable but I made do until I asked them to change them and this was another nightmare as not enough prescribed and a nightmare to change the number on the prescription.  Now run out of lancets due to the mess the surgery made of changes to the repeat prescriptions.  Total rubbish from the surgery and hate using the surgery now.
GP surgery review: purfleet-care-centre
Title: Poor run Purfleet Care Centre
Rating: 1 out of 5
Visited: January 2022
1. Impossible to get through to the G.P Centre, receptionist never answer calls. You can be waiting for 15 to 30 minutes or more. Sometimes your phones get cut while you are waiting.
2. Lack of staffing.
3. Staff working over there are rude and always annoyed. They hardly smile or have any customer service.
4. The Practice manager is never available and when you end up speaking to her, she is very abrupt and rude without realising.
5. Not a helpful GP Centre.
6. The Pharmacy over there never has your prescription nor can they spell names correctly. they never have medicines available either. I never use them, always have to wait whilst they talk and laugh amongst themselves. I find them very unprofessional.
GP surgery review: chapel-street-surgery
Title: Great GP
Rating: 5 out of 5
Visited: June 2022
My elderly mother’s GP does not just focus on her immediate needs, but also thinks about her future needs. I have found her support to me personally to be invaluable during a period when my mother was very poorly. Her compassion and commitment to her profession are exceptional. I would also add how helpful and knowledgeable the reception staff are. Chapel Street Surgery provides an outstanding service.
GP surgery review: chapel-street-surgery
Title: Thank you
Rating: 5 out of 5
Visited: April 2022
Once again an excellence service from my surgery today. From the efficient, helpful and understanding receptionist to all  the help and advice from my most knowledgeable doctor. Just wanted to say a big thank you for both your help today.
GP surgery review: blandford-medical-centre
Title: unable to book appointment
Rating: 1 out of 5
Visited: February 2023
I  find it ridiculous that the practice is taking on new patients  as I have been trying for 3 weeks now to get an appointment with a doctor or nurse . It is impossible to get through on the phone . 
I got through in February as I seem to have a recurring cough and was treated over the phone which I do not think was appropriate . I now have another cough and there does not seem to be anything I can do about it. I also need to have my hearing re tested , hence apparently I need a referral , there seems to be no way to do that either.
GP surgery review: blandford-medical-centre
Title: Great health care assistant
Rating: 4 out of 5
Visited: January 2023
Had major operation&needed follow up care. The reassurance &care given&kindness displayed was so appreciated when I was feeling vulnerable. Even adding me on for appointment when the scheduled was full for that day. That kind of commitment will stay with me always. Thankyou
GP surgery review: blandford-medical-centre
Title: Tablet review
Rating: 4 out of 5
Visited: November 2022
Very helpful spent a lot of time helping with various questions and giving advice also fitted my review in at the same time as my husbands
GP surgery review: blandford-medical-centre
Title: Fantastic Receptionist
Rating: 5 out of 5
Visited: November 2022
I went into the surgery this afternoon in a distressed state. I spoke to a lovely receptionist who was rather concerned for me. This person went above and beyond providing me with sympathy and reassurance. The staff member was able to get me a telephone appointment with a GP who called me within the hour. I am so grateful for that receptionists help today. I have been back to thank the staff member in person. This person deserves a medal. I'm also thankful to the Doctor for giving me the help that I needed.
GP surgery review: blandford-medical-centre
Title: Very good experiences
Rating: 5 out of 5
Visited: November 2022
I have used Blandford Medical Centre for several years and have always been very happy with the service.
The receptionists, in person and via phone, are always kind and understanding, working hard to help with any issues or appointments needed, and showing patience when I am worried or struggling with my health issues.
The nurses are the absolute best! They are caring and understanding, making sure I am comfortable and offering information, when requested, helping to calm my anxieties when I am worrying and overthinking.
The different doctors I have seen over the years have been amazing, listening and helping me with my health issues and guiding me towards different health support networks as necessary.
I can honestly say, the kindness and empathy that all of the staff have shown me over the years has been incredible, I can not praise them enough.
Thank you Blandford team!
GP surgery review: blandford-medical-centre
Title: Very quick response
Rating: 5 out of 5
Visited: October 2022
Rang surgery on Thursday for an expedite letter to have my gallbladder removed, it's extremely painful (unbearable) 😕 rang the hospital the next day and having op on 3rd Nov 👍🤞 thank you so much for the quick response 👍😊
GP surgery review: blandford-medical-centre
Title: Bad customer service & delusional management
Rating: 1 out of 5
Visited: October 2022
Receptionists are 9/10 rude and unwelcoming showing no sympathy for patients in need of medical attention. Went to complain to management but they are 100% adamant that their staff do an amazing job and they disregard all the bad reviews which to me shows that they are not willing to improve and are delusional about the service that is actually being provided. I don't go to the surgery very much so luckily my experience is kept to a minimum but then most of my experiences have been bad.
GP surgery review: blandford-medical-centre
Title: Efficient
Rating: 5 out of 5
Visited: October 2022
Prompt appointment everything explained, very clean, also able to book appointments on line with nhs app
GP surgery review: blandford-medical-centre
Title: Very helpful
Rating: 5 out of 5
Visited: October 2022
The pharmasist was so helpful to me talking through my problems. The best advise i have ever recieved. very understanding.
GP surgery review: blandford-medical-centre
Title: Very efficient service.
Rating: 5 out of 5
Visited: September 2022
It was a very good experience with the doctor I saw he was very caring and efficient, he made time to examine me and told me if I had any problems to make a appointment to come back and talk to anyone.
GP surgery review: church-lane-surgery
Title: Pleasant and Helpful
Rating: 3 out of 5
Visited: July 2022
Church Lane has unfortunately acquired a bad rep' over the last few years, especially with regard to getting appointments. Agreed it is not always easy and can be very frustrating when we cant get the help we want by way of an appointment. I do believe and have found for myself personally and my daughter that the staff do all they can to try and help and accommodate under difficult and trying circumstances. They do have a lot of patients to deal with and Braintree is an ever growing area. I have only ever found the Staff, Nurses and Doctors to be pleasant and helpful, even when it's not what I want to hear. We have to speak as we find, but there should be a balance and I don't find the surgery and staff all bad.
GP surgery review: church-lane-surgery
Title: Lovely reception team
Rating: 4 out of 5
Visited: May 2022
I often feel anxious prior to phoning the surgery due to previous experience of reception staff being quite dismissive and unhelpful at a time when I felt vulnerable. I have to say the last couple of times I have called the response from the reception staff has been warm, kind and very helpful. It makes such a difference to have staff respond with kindness and I’m sure it must make the job of a busy practice easier as you don’t then get to deal with angry or upset patients. Well done
GP surgery review: church-lane-surgery
Title: Terrible reception staff
Rating: 2 out of 5
Visited: March 2022
Had an issue.  rang reception in the morning got a Dr's appointment in the afternoon no one rang me as arranged the surgery was closed for training.  So why book me an appointment when they were closed
GP surgery review: church-lane-surgery
Title: All phone lines and staff are busy
Rating: 1 out of 5
Visited: February 2022
Thinking of trying to get a hold of a doctor? Well you've gota a better chance of winning wonkas golden ticket. So far its taken me 2 days and over 100 times called to even get into the queue and by the time that happened no appointments were available. Its a joke people don't have that kind of time.
GP surgery review: the-new-folly-surgery
Title: Receptionists Excel at being unhelpful
Rating: 2 out of 5
Visited: October 2022
My doctor is great. Appointment system appalling. Booked appt few weeks ago (at surgery as can't get through on phone and was told " people come into the surgery they don't have time to answer phone"!! Really!!) appt then cancelled day before appt!! After ringing every day finally got through after 50 min wait and was told I now have to wait "a few weeks!!!" Receptionist was rude and talked over me. Calls are recorded. They should be listened to......but not many to listen to, if calls not answered!! Used to be a great practice....such a shame.
GP surgery review: the-new-folly-surgery
Title: Practice Manager
Rating: 5 out of 5
Visited: June 2022
I wrote a letter to the Practice Manager seeking assurances that the New Folly Surgery has a plan in place for the increased patient numbers. This will happen when the former Garden Centre is finished and occupied. I haven't heard anything. I hope there is a good reason for this.
GP surgery review: the-new-folly-surgery
Title: Disgusting
Rating: 1 out of 5
Visited: June 2022
Came in to get my 2 year old daughter an appointment for later that day, asked reception if they had a thermometer I could use to check her temp as mine at home wasn't working. 
Rude reception staff huffed, went in to see the doctor/nurse I said "thank you, I'm sorry I won't take up much of your time can you please just check her temp?" Her response was "its my lunch break" I wasn't asking for much, my daughter is 2 and was laying in my arms clearly very unwell and I was extremely worried. Being in a doctors surgery you would think it's a safe place but I definitely didn't feel this. I walked out upset with her response and lack of duty of care her response was "oh my god!" I am really disgusted with my experience and the compassion and care this doctor had was zero.