janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-uplands-medical-practice
Title: Frustrated
Rating: 1 out of 5
Visited: October 2022
Rang yesterday morning at 8.30am, waited 50mins to be told no appointments, ring back tomorrow 8am. Rang today 8am and tried to get two appointments one for my husband who had chest pain. I got one but he didn't! After asking if he needed to collapse with a heart attack before being seen, the receptionist agreed to triage him. Just not good enough.
GP surgery review: the-uplands-medical-practice
Title: superb help over many years
Rating: 5 out of 5
Visited: September 2022
Thank you so much for your help and care of a family member who passed away recently. We are most grateful for your prompt, caring and efficient care - reception team, admin staff, nurses and GPs were all wonderful - and especially over the last few weeks. You are a real credit to the NHS.
GP surgery review: the-uplands-medical-practice
Title: Wonderful male Dr who took me seriously
Rating: 5 out of 5
Visited: April 2022
On multiple occasions I’ve visit this GP with conditions I’ve had for years and they’ve gone above and beyond making sure I’ve got a diagnosis and treatment. Most recently, I’ve always had extremely painful period cramps and for the first time I’ve been taken seriously and I’m getting tests done to get to the root cause. When I expressed pills don’t work for me I weren’t encouraged to still try a different one like in the past.
GP surgery review: the-uplands-medical-practice
Title: Frustrating dealing with the GP practice
Rating: 1 out of 5
Visited: April 2022
3 weeks after a urgent scan and cannot still be told what is going on, did finslly see a GP last week who said would chase up the report, a week later still nothing, only to find out today that this report arrived whst new computer system being done, but but attached to my records, and yes,  guess what no appointments to book, told to ring at 8am for an appointment , this is when im doing school run so not possible, told by receptionist thats the only way, not her fault as she was very polite, only way to resolve this is to find another GP practice.
GP surgery review: the-uplands-medical-practice
Title: Why cant i get an appointment
Rating: 2 out of 5
Visited: March 2022
Wanting to book an appointment for next week and been on Ask my GP but only to read no appointments and that only emergency appointments 11-20th April, i feel so frustrated, ive got on-going issues which are worrying and never been seen in person, only telephone calls, yes they have been okay but i want some reasurrance to maybe stop the sleepless nights and constant pain. Things have improved here slightly, the receptionists have been good but its so frustrating when you just want answers to stop the sleepless nights and pain.
GP surgery review: the-uplands-medical-practice
Title: Great
Rating: 5 out of 5
Visited: February 2022
The doctors here have always been very helpful and understanding and have most of the time managed to get an appointment for a phone call on the day when needed if rang early enough. Would recommend.
GP surgery review: the-uplands-medical-practice
Title: Very poorly worded text message
Rating: 1 out of 5
Visited: January 2022
I received a text message telling me to NOT contact the surgery unless urgent due to covid. I find this absolutely unacceptable what happens if you have a patient suffering with mental health issues and has plucked up the courage to reach out to the DR for help but then they get the don't contact us text and feel as if they are burdening the NHS. I just brought this up with a bolshy receptionist who spurts out I don't send the messages. Totally unacceptable you can be ill with something other than covid and should not be put off contacting your DR. The NHS are not the only organisation under pressure during the pandemic.
GP surgery review: unsworth-medical-centre
Title: Appalling practice
Rating: 1 out of 5
Visited: July 2023
I have been with Unsworth since I was a baby. I am now 39 years old. This was an amazing practice when I was a child, with doctors who were part of the community. It is now just a mess. Emails remain unanswered, it takes over 2 weeks to get a simple blood test and patients are still unable to request a face to face appointment with a GP without having to go through a triage call first where the doctor will determine if they want to see you. You never see the same doctor twice and it feels like they are doing you a favour. I feel very sorry for the reception and front line staff here who have clearly been instructed on protocols which do nothing but upset and annoy patients. The legacy and good name the former partners built up over 30 years has been utterly destroyed and the current partners should really be ashamed.
GP surgery review: unsworth-medical-centre
Title: Service is ridiculous
Rating: 1 out of 5
Visited: June 2023
It takes over 30 mins to get through. When blood tests are required it's over 2 weeks to get them.
The door is still locked. When the buzzer was not working a patient in the waiting room had to open the door for me.
GP surgery review: unsworth-medical-centre
Title: Extremely poor communication and care
Rating: 1 out of 5
Visited: June 2023
Last week I collected a repeat prescription form Rowlands Pharmacy. When I checked the contents the warfarin I had requested was not included. I rang the pharmacy who said they would request a prescription. Today I was told the surgery will not issue a prescription because I have not shown the record book. This is not correct; I took in the book in early June. Furthermore, why did the surgery not contact me earlier? If I do not take the warfarin I could have a major stroke, or even die. do they not care about their patients?
GP surgery review: unsworth-medical-centre
Title: Zero communication
Rating: 1 out of 5
Visited: April 2023
This practice is appallingly run. The door is locked, the phones say they're too busy and to call back later, then cut you off, emails are ignored. There is no transparency, no empathy and no clear process for complaints. I don't know if staff are aware of the tremendous stress their stonewalling creates, but if you are looking for a new GP, don't join this one!
GP surgery review: unsworth-medical-centre
Title: Poor NHS
Rating: 1 out of 5
Visited: April 2023
The telephone service is awful. When you join the que at no 4 it can take well over 40mins to get through. I don't understand why it takes that length of time. Sometimes it's even longer. They promise prescriptions are being sent to the pharmacy but when you go they are not there. As many patients are saying they are still using the covid excuse for the poor service.
GP surgery review: unsworth-medical-centre
Title: Disrespectful , incompetent practice.
Rating: 1 out of 5
Visited: March 2023
I ordered a monthly repeat prescription 8 days ago. When I rang the Pharmacy they said Unsworth Medical Centre had not actioned the order. I rang the surgery and was repeatedly cut off after being told “ring later” so I send an email to try to make sure I get my medication before I die from not taking my pills. I get no reply or acknowledgment to my email so next day I rang to see what’s happening. The rudest aggressive short tempered receptionist just says “it’s been ordered and will be at the Pharmacy now “without explanation or apology for their delay and tries to rush me off when I ask why Unsworth Medical Centre hadn’t actioned the order a week ago to which she replied “ It’s not my job to answer that !” What a way to deal with a problem they had brought about ! I rang the Pharmacy to check to be told the prescription has not yet arrived - call back later !”
Even with my old age pensioner disability movement restrictions I will be looking at going to a different surgery.
GP surgery review: unsworth-medical-centre
Title: Absolutely rubbish communication!
Rating: 1 out of 5
Visited: November 2022
Trying to get an appointment here is a nightmare, you have to receive a call which not everyone can in work hours! All week I've been trying to get my results, baring in mind there apparently urgent! Receptionist clearly not listening on the phone, this practice is the worst I've ever been!
GP surgery review: unsworth-medical-centre
Title: awful practice
Rating: 1 out of 5
Visited: October 2022
honestly i would advise anyone who is looking for a new practice to go else where, unsworth medical centre are still using covid 19 as an excuse to not see patients, they have telephone appointments, yet the phone is barely answered. the receptionist are rarely ever at their desk answering the phones like they are supposed to do. the door is always locked and if you wish to enter you have to speak through the buzzer which they also take a while to answer. if you wish to pick up a prescription or sick note etc, you have to wait outside and they bring it to you. if you’re looking to be diagnosed with anything they’ll do it over the phone, how do they know if they won’t see you face to face, ive had 2 counts of this where i have been given an incorrect diagnosis. i have been looking to put some medication on a repeat prescription but the receptionist fobbed me off and said they’d ring me back and never did. i have been trying to get a general appointment but no one is answering the phone. you are told that if it is an emergency to call 111 but if it is not an emergency, who are you supposed to speak to? the practice is only open 9am until 6:30pm, yet they don’t take phone appointments after 5pm, the majority of people work a 9am-5pm job so when are they supposed to call? tried to get a blood test that i had been told that i needed and they said that they’re fully booked for 2 months and sent me else where, how can that be. if you can’t get through over the phone ‘use mygp app’ what if you didn’t have a phone you could? also if you are over 16 you have to phone the doctors yourself, a parent cannot do it for you, yet you have to be 18 to use the mygp app. this just doesn’t make sense to me!!
GP surgery review: unsworth-medical-centre
Title: Not much changed since the sept 2021 review
Rating: 3 out of 5
Visited: August 2022
The practice is still not seeing many patients? There are still 5 doctors but only 2 were on. One person was waiting to be seen. There is a fast turnover of admin staff.  Masks still have to be worn.
Without face to face how can correct diagnosis be made. Surely there are still the same amount of patients that need to be seen. Is this the norm now?
GP surgery review: bradshaw-medical-centre
Title: Absolutely terrible practice
Rating: 1 out of 5
Visited: December 2022
Tried to make an appointment was told they are not taking more for now or foreseeable future tried to phone they weren’t answering called into surgery no one answering phones
GP surgery review: bradshaw-medical-centre
Title: Happy with the service so far
Rating: 5 out of 5
Visited: September 2022
Had to use online service for myself and my son this week. Was contacted within ten minutes. I had just transferred my son to the gp. He has asd, when I spoke to the gp he was extremely understanding and provided medication for his symptoms straight away. His previous doctor wanted to send him for test which dosnt go down very well. So I was really happy that the doctor listened and understood.
GP surgery review: bradshaw-medical-centre
Title: Unable to contact
Rating: 1 out of 5
Visited: August 2022
Phones are switched off after 9:30am, only open again at 1pm. Then it is impossible to get an afternoon appointment. I only need a statement of fitness to return to work.
GP surgery review: longshoot-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: December 2023
Prompt and put you at ease , very friendly but professional and a good service , everyone in the practice is really helpful but yet professional
GP surgery review: longshoot-medical-practice
Title: So helpful and makes you at ease
Rating: 5 out of 5
Visited: October 2023
Prompt on time and so relaxing makes you feel at ease and friendly but followed thru everything that was promised
GP surgery review: longshoot-medical-practice
Title: Great Service
Rating: 5 out of 5
Visited: September 2023
I always receive a first class service from this practice. The GP we see is always compasionate, understanding and efficient. The reception staff (who often get a bad press) are always most kind and patient when I speak to them
GP surgery review: longshoot-medical-practice
Title: Caring practice
Rating: 4 out of 5
Visited: September 2023
I was not feeling well when attending for my 8 weekly injection. I was treated with consideration, able to explain current symptoms. Felt I was listened too and helped to resolve a reappointment issue. Professionally and effectively treated.
GP surgery review: longshoot-medical-practice
Title: Good Practice
Rating: 4 out of 5
Visited: September 2023
The Doctor was very understanding and compassionate. Thorough in the care I was given and answered any concerns or questions I had.
GP surgery review: longshoot-medical-practice
Title: Good advice
Rating: 4 out of 5
Visited: August 2023
Good helpful practical advice given relevant to my personal circumstances, on both diet, exercise and lifestyle in general
GP surgery review: longshoot-medical-practice
Title: Practice nurse
Rating: 4 out of 5
Visited: July 2023
Had annual review nurse was extremely informative gave me all the information i needed very professional yet friendly
GP surgery review: longshoot-medical-practice
Title: Listened, and provided advice
Rating: 5 out of 5
Visited: July 2023
The health care professional. Explained why I had called into the surgery, discussed the result and the actions for me to move forward and improve my overall health and well being
GP surgery review: longshoot-medical-practice
Title: Excellent GOPractice
Rating: 5 out of 5
Visited: June 2023
Attended a drop in session for an BP Check  and to collect a blood form . Seen by a Student Nurse who was very pleasant and welcoming.
GP surgery review: longshoot-medical-practice
Title: excellent and efficient service
Rating: 5 out of 5
Visited: June 2023
Hi, I called the surgery for an appointment my call was answered within a few minutes of waiting,  the receptionist took a few details for the doctor and she was lovely, compassionate and very understanding of my problem, I then received a call from my GP the same day who also was very efficient, they dealt with my problem and issued my prescription the same day for me. I have never had any problems with the surgery and I think ask my GP works very well also when i am unable to get to the phone on a busy morning to call in to the surgery, its so much easier to do it from my mobile phone. Overall I am very happy with the my surgery. and woud like to thankyou team Longshoot.
GP surgery review: marsh-green-medical-practice
Title: Awful Service
Rating: 1 out of 5
Visited: October 2023
I called to book an appointment with a Dr, however the fully medically trained receptionist decided I didn't need a Dr and without telling me booked me in with a nurse without telling me at the time. 
I turned up to my appointment expecting to see a Dr but was presented with a nurse, I did advise of my dissatisfaction. However the nurse advise they could still refer me for a scan, so I continued with the appointment. The nurse advised she has referred me for a mri scan. I called the number today to book the appointment only to be told I wasn't booking an appointment for a scan I was booking an appointment to see an orthopaedic Dr!
GP surgery review: marsh-green-medical-practice
Title: helpful and friendly
Rating: 5 out of 5
Visited: July 2023
The Nurse I seen today was very helpful and friendly and has given me some excellent advice to help me with my problems. She was very knowledgeable and obviously knew her job very well.
GP surgery review: marsh-green-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
A very good team at Marshgreen intra health practice.From the receptionist to the nurse who took my bloods .Everthing went quickly and smoothly.
GP surgery review: marsh-green-medical-practice
Title: Helpful and Considerate
Rating: 5 out of 5
Visited: March 2023
I moved to this practice from Witney and since I joined they have been very helpful and prompt in arranging and organising my various check ups. I am a diabetic and work away from home so they even were happy and helpful in arranging for my medication to be dispensed in a 2 month cycle. Thank you
GP surgery review: marsh-green-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: April 2022
Everyone is very helpful and friendly. My concerns have always been addressed quickly and efficiently. I am pleased that I am registered at this practice.
GP surgery review: pemberton-surgery
Title: Shocking
Rating: 1 out of 5
Visited: June 2023
I have had nothing but trouble with this practice regarding my dads medication and blood results . Twice they called at gone 6.30 on Friday evening saying my dad who is housebound and has a tumor,  had to go up to A&E or get out the of hours gp out as his blood results was not right . Some of the reception staff don't seem to show any companion whatsoever and are not very helpful at all.
GP surgery review: pemberton-surgery
Title: Good experience
Rating: 4 out of 5
Visited: May 2023
I understand the other reviews are very negative, but my experience of this practice has been very good so far. My partner has been unwell for the past two weeks and two different visits to the walk-in-centre led to no results. Took two days to use askmygp as sometimes it closes earlier than expected, but once we managed it, got a phone call back in two hours and an appointment in three with an urgent referral for a follow-up. 
Happy to have chose them, we really felt listened
GP surgery review: pemberton-surgery
Title: Not fit for purpose
Rating: 1 out of 5
Visited: October 2022
We are no longer in a pandemic so I fail to understand why they ask you not to visit the practice or call their number but instead use the askmygp app which is switched off on a regular basis .  I was advised to contact the surgery following an urgent referral after a mammogram result - the receptionist said very bluntly ‘oh the cancer referral ? ‘ .  I was so surprised i couldn’t say much but was then told ‘the Dr will see it today ‘ and no mention of next steps etc .
The Nurses here carry this surgery .
Going to Google alternative surgery’s in the area
GP surgery review: pemberton-surgery
Title: Horrendous
Rating: 1 out of 5
Visited: September 2022
Can never see anyone, either doctors or nurses, and reception not friendly.couldnt get appointment after 6months of trying, so I went to surgery reception and asked for an appointment, because I've been feeling really I'll for months, the receptionist said I'll try to get a doctor ring you bye the end of the day, but don't count your chickens. A doctor did ring me at the end of the day, and I told him my problems, to which he said if you can get here in the next 20mins and pick up a blood test, stool test, and urine test kits before we shut. I went to Linacre centre for tests, a week later they text me telling me they'd lost urine sample and would have to re do it. I was told to make a phone appointment with the nurses for the outcome of the other tests, so I said when would they ring me, to which she said it would be 2 weeks before they could ring me for a 30second phone call, absolute joke. I'm going to have to find another surgery, because now I'm getting older the surgery has become pointless.
GP surgery review: pemberton-surgery
Title: my gp never online
Rating: 1 out of 5
Visited: January 2022
been trying to get appointment all week but site always offline 
online service is a joke what's the point in it if they can just switch the service off
GP surgery review: sullivan-way-surgery
Title: Great service
Rating: 5 out of 5
Visited: June 2023
Great practice. Helped my mum following her stroke. We’re very kind and went above and beyond to help her. The GP was patient and really friendly and the team are doing their best despite the current pressures on the nhs.
GP surgery review: sullivan-way-surgery
Title: Not happy
Rating: 2 out of 5
Visited: June 2023
I put a request on amgp on Tuesday morning and still hadn't received a reply today (Thursday). I tried to ring the surgery this morning and was number 3 in the queue I was on hold for 30 minutes and was cut off. I put another request on this morning and this was not replied to. Had to go down on my dinner to be told that the request is awaiting triage from a GP who is on annual leave and will only be back next week! 

This is not how a triage system is supposed to work!

Some of the Information I requested could have been dealt with by the reception team. 

I was not made aware of this on my request or contacted to see if I would speak to another GP which I quite happily would of done.

Had to request myself that it is passed to another GP.

The amgp system is supposed to make things easier for a patient!
GP surgery review: the-dicconson-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
I have been a patient under Dicconson Group Practice since I was a child, currently working in the NHS engaging with various practices in the borough. I have to say that this surgery deserves acknowledgement and praise, whenever I have needed an appointment for myself or my young children I have always received one on the day or in appropriate timing. Both clinical and admin staff are helpful and professional, and I have never had problems contacting the surgery by phone if needed. The Ask My Gp is open throughout the day and I have always received a prompt response. Gp surgeries are highly criticised but I would recommend this service to all of my friends and family.  Thank you.
GP surgery review: al-shifa-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
The GP and all staff we (my elderly parents, my partner and myself) have dealt with so far are very friendly and will do their best to help out where possible. Also, I find it not that difficult to find an appointment and the surgery offers telephone consultations and online platform to communicate too which is pretty convenient on certain occasions.
The doctor and other HCPs are very accommodating and caring and offer a great advice and often will follow up..
Thank you to all. 
Definitely recommended.
GP surgery review: al-shifa-medical-centre
Title: Great Surgery with V.Good online Services
Rating: 5 out of 5
Visited: April 2023
Recent use of the Surgery's website, for Administrative and Repeat Prescription queries was a quick, simple and pleasant experience. Such a time saver for all involved. Thank-you
GP surgery review: bodey-medical-centre
Title: Absolutely Superb Service and Attention to Detail
Rating: 5 out of 5
Visited: November 2023
I have never experienced such superb attention to detail and extremely high level and reassuring level of service.
Serious health issues were detected within 14 days of first appointments and referals by these excellent staff in all positions at Bodey Surgery.
I had serious and Moderately life threatening issues which previous surgeries had totally failed to identify.
Bodey oozes professionalism and inspires confidence in every action and communication they make with the patient.
Their web appointments set up is very impressive, and clearly maximises the use of budget and resources by streamlining requests into their various levels of urgency and not so urgent. 
Like all surgeries, telephone lines are extremely busy, and it is appreciated that not all patients are comfortable with website form appointments process, and need to use the telephone.
Bodey Doctors, Nurses, Management and staff have been above and beyond expectations on every contact.
I re- iterate, their attention to detail is superb.