janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: yarm-medical-practice
Title: Appointments
Rating: 2 out of 5
Visited: May 2023
Appointment system is a joke. Ring for ages on a morning to get on to the phone at 8am for an appointment (never get through til 8.30/45) then get told instantly ‘no appointments today’ they don’t ask about anything before saying this. Then when you ask when can you have one as it’s for something important, get miserable responses as if they don’t want to help. Left waiting days longer for an appointment. Told can’t send a link for photos as it takes too long so to use eConsult… which told me to book an appointment ASAP.. what was the point a I’ve got one booked but not til next week. 

Have to have an appointment for something different and given an awkward time I will struggle to attend, but told this is the earliest one and only time on that day. Comes to it, and I’m 7 minutes late due to where I work, and told I’ve lost the appointment as you only get a certain amount of time, next one offered the week after.. left without my prescription for god knows how long now! Really unhelpful staff on reception and starting so see why everyone complains.
GP surgery review: carlisle-healthcare
Title: Terrible
Rating: 1 out of 5
Visited: October 2023
You can never get a face to face appointment, you have to go on line, receive a call, if you miss it, tough! Then on the rare occasion you might get an appointment to see a doctor.... no no my mistake a nurse! do the GPs no longer work? This surgery has been bad since the reopening after Covid. All other practices have gone back to normal working hours, structures and processes as has all other businesses, why haven't you.
GP surgery review: carlisle-healthcare
Title: Face to face appointment
Rating: 3 out of 5
Visited: October 2023
Having submitted 2 e consults and felt has if they never answered my questions , I finally got a face to face appointment, the difference is unbelievable , it was explained to me why items were prescribed for me and it out out my mind at rest , instead of me thinking it would aggrevate my condition,I actually felt better in myself when I came out ,I was feeling pretty low when I went  in , I don't think there is any substitute for face to face appointment , please let's have more , also the doctor I seen today was absolutely brilliant, I would like to thank him
GP surgery review: carlisle-healthcare
Title: Exceptional service
Rating: 5 out of 5
Visited: June 2023
I always get an appointment or response quickly and the staff are excellent. They are very helpful and friendly and the doctors and nurses are very professional
GP surgery review: carlisle-healthcare
Title: E-consult great experience
Rating: 5 out of 5
Visited: May 2023
Used e-consult to report escalation of medical issue. Doctor contacted me very promptly reviewed my issue decided on treatment  sent prescription and arranged follow up appointment.
Very efficient caring and kind.

Thanks
GP surgery review: carlisle-healthcare
Title: Poor service
Rating: 2 out of 5
Visited: March 2023
I needed a consultation due to a condition which  I know is potentially cancerous. After communicating with the elusive e consult whereby the aim seems to be to fob people off I received an appointment with someone who knew nothing about my condition and was just going to fob me off. The. Decided to refer for a scan whereby I was told would be seen urgently within 2 weeks, then received choose and book letter and could not book an appointment until june ! !
Was very upset and annoyed and told by go surgery that they would need to refer me somewhere else. Just told that it was all down to covid and I could go private.
Disgraceful.
So urgent with nhs is nearly 3 months
GP surgery review: carlisle-healthcare
Title: Locke road premises . Awful
Rating: 2 out of 5
Visited: June 2022
The new surgery south is a very unwelcoming place and still no pharmacy or bus route . Instead of taking new patients on try and look after the ones you have !
Above their station and they should remember the roots from which they came from, trying to be something they are certainly not
GP surgery review: carlisle-healthcare
Title: E-consult a joke
Rating: 1 out of 5
Visited: March 2022
You can’t get an appointment to save your life, so I have had to do an e-consult but the system is a total joke because you can list everything that is wrong with you when you are struggling with mental health issues and no where to list how it affects your daily life.
I have been referred to Crisis then past to FirstStep and they are classing me not severe due to the limited information that I can give.
This totally unacceptable that you can not inform your doctor of everything that is wrong with you and how it affects you daily.
GP surgery review: carlisle-healthcare
Title: Outstanding practice
Rating: 5 out of 5
Visited: March 2022
I have been with Carlisle healthcare for over 20 years now, and I highly recommend this practice and its medical staff to anyone. For example, over the past two years, it's been very difficult for everyone to deal with the pandemic, and staff have gone above and beyond to help me with my mental health issues and medical health and also my family, I have always been reassured that my medical needs are important to them. Throughout the pandemic, I've received monthly appointments to ensure I received all the medical treatment and information and help I've needed. The doctors and nurses have gone through some very tough times, but they have do their best to make their patience their number one priority, and for that, I owe my life to them 💯% well done Carlisle healthcare for the great service you have provided. Thank you from the bottom of my heart.
GP surgery review: eden-medical-group
Title: Awful, truly awful, at least I wasn't dying!
Rating: 1 out of 5
Visited: March 2023
4 times this week alone I've sat on hold for the best part of 3 hours trying to get through. I eventually got through on my 2nd attempt and was told that I couldn't have an appointment as none were available and would need to call back the following day!!! I was advised that maybe I should see a pharmacist....!!! Not the response I want when I had a significant concern about my child, but nether the less did and was told yes to get it checked and even got grumbled at for bothering a pharmacist about a medical concern. 3rd attempt I managed to make an appointment and on the 4th attempt where I needed to cancel, again I was on hold for nearly an hour just to cancel. This is a totally inapt and unacceptable service and is neither suitable or sufficient. I really dread to think how it feels for some people waiting on hold this long or if someone desperately needed help that wasn't deemed a 999. I'm guessing the hope is people will hang up and they don't have to provide a service. If we could, we would look at another doctors, but unfortunately, everywhere you look it appears the same everywhere.
GP surgery review: eden-medical-group
Title: Not interested
Rating: 1 out of 5
Visited: February 2023
I called to discuss and arrange a non-urgent chat with my GP. They didn't even care who I was or what I wanted. Not even remotely interested, "If you want an appointment you need to call back tomorrow morning". Embarrassingly poor patient service.
GP surgery review: eden-medical-group
Title: Shocked
Rating: 1 out of 5
Visited: February 2023
After 50 and 75 years+ my husband and I have been de registered 
Our nearest practice is deemed poor with many dissatisfied 
Patients and Eden Medical is our next nearest at 3.3 miles. Still taking new patients but within catchment. We are barely out of catchment but the care and continuity promised has been erased along with the purported value of compassion. We have always supported our practice and been understanding and always polite…. But we’re now over 70.
GP surgery review: eden-medical-group
Title: Can‘t get appointments
Rating: 1 out of 5
Visited: January 2023
Impossible to get an appointment here. They have completely disabled the online patient access form so that’s not an option. 

You can’t book in advance of the day- even if it is routine or they have requested to see you after blood tests results. 

Only way to get an appointment is to phone every day at 8am. Wait on hold for up to an hour. Then find out there are no appointments and then repeat every day until eventually you can get an appointment. This is the same of you want a nurse appointment. 

Furthermore they will do a blood test and then send results by text, prescribe medication and not discuss it with you at all. Not arrange a follow up appointment or blood test/tell you how long you are on the medication for etc. 

You can’t access your medical records online at this GP because? Who knows? Despite numerous requests. 

So best of luck with this surgery.
GP surgery review: eden-medical-group
Title: pretty decent
Rating: 4 out of 5
Visited: December 2022
getting the appointment is half of the battle- i called (and was on hold for 20+ minutes), before being told that i didn’t actually need to make an appointment and that the receptionist would pass on my request to a doctor for a prescription, only to be messaged and told that i’ll have to make an appointment in order for the acute prescription to be turned into a repeating one. they’re nearly always running behind- my most recent appointment was at 5:30, and I didn’t get called in until 6:15. once you’re in there though, the medical staff are attentive and willing to explain any questions or concerns you’ve got.
GP surgery review: eden-medical-group
Title: Terrible practise
Rating: 2 out of 5
Visited: November 2022
Absolutely impossible to get an appointment, when answered receptionists rude, not at all helpful, what are you meant to do when you are genuinely not well, been poorly for over a week, does it take something serious to happen before someone will listen!
GP surgery review: eden-medical-group
Title: Worse Surgery Ever experienced
Rating: 1 out of 5
Visited: November 2022
Never answer the phone first time always on hold for at least 40 mins each time. Finally get through to be told sorry no appointments today and non to pre book. Is that a joke so how are we meant to see the doctor then. I’ve been suffering with peri menopausal symtoms for past year haven’t bothered trying to get into doctors went private and has cost me a fortune which I can no longer afford due to rising cost of living. It’s affecting my work and I can’t even see a doctor , told to call 8am each day it’s ridiculous. I don’t think they realise people work and don’t have time to sit on phone trying to get through at least three times before they even answer and then your told no appointments
GP surgery review: eden-medical-group
Title: Incredible care
Rating: 5 out of 5
Visited: November 2022
My son has had a lingering virus which I caught. It turned into a full chest infection so I phoned the surgery for an appointment. They were full during the week but directed me to a Saturday appointment at the hospital. From this appointment I got antibiotics and a blood test booked at the surgery within three days. My test results came back 24 hours later and a doctor phoned the same day as the results text to discuss the infection and the best next steps. 

In the same few days my son deteriorated and they saw him within 45 minutes of phoning (I phoned at 8am and was in the practice with him at 8.45am having him checked) we came out with antibiotics for him. 

The NHS is under immeasurable pressure and primary care is suffering more than any other part of the system. Although I had to try three times for my first appointment, I was seen and got what I needed. There are fewer GPs than ever and to have a surgery provide this level of service in the current climate is exceptional. We need to stop being angry with GP surgeries and start being angry with those causing the problems.
GP surgery review: eden-medical-group
Title: Hour wasted!
Rating: 1 out of 5
Visited: July 2022
Sat on hold this morning trying to (hopefully) get an appointment, half an hour after waiting I got cut off! Tried again and same thing, pointless trying to ring back now as definitely won't be any appointments left by 9am. What are we meant to do wait for out of hours Dr opening?!
GP surgery review: eden-medical-group
Title: Awful Surgery, Rude staff lacking customer service skills
Rating: 1 out of 5
Visited: April 2022
Reception staff never answer the phone always on hold at least 30 min minimum when trying to book an appointment and have to try at least three times in a day until you get through, message at beginning of call is long drawn out and by the time it’s ended your bored and frustrated before you even get to the bit of choosing which option to key in. Again another stalling tactic and another pointless waste of your time before the long drawn out process of being on hold starts.  When you finally do get through they are often abrupt and uninterested and try and get you off phone as soon as possible after all that waiting. They all could do with a lesson in customer service as clearly it’s lacking, I’ve never spoken to such a rude bunch of women. Covid has just made this surgery have even more excuse for poor service in my opinion it was hard getting any appointment before covid now it’s near on impossible. Never any same day appointments made to feel a nuisance every time you call so just put up with the issues I have as pointless visiting this surgery don’t know how there still operating to be fair, it’s shocking. I’ve never heard anyone say a nice word about this surgery. They ramble on about wearing masks etc social distancing still but yet one day I was stood outside waiting to make an appointment after phoning all day and getting no answer. I saw some staff entering with cakes for other members of staff hugging and kissing sharing them out , no masks no social distancing nothing which was very odd considering it was the peak of the pandemic (does covid not exist for your staff then just the rest of us) ? This surgery needs a major shake up and some empathetic staff on reception that have good customer service skills and that actually care and answer the phone when it rings. Or if they can’t cope with the calls then make online appointments more available to book ourselves. We pay Into an NHS system each month through our wages that we can hardly use because we can’t get an appointment over the phone hardly never mind face to face. Even the pharmacies agree how shocking it is for patients now and how people are having to resort to using CHOC or A & E which isn’t what it us there for. I’m actually going to swap surgery’s soon as I can’t stay with this one any longer.
GP surgery review: fusehill-medical-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: October 2023
If you want an appointment you can spend around an hour waiting for anyone to answer. Then to be told there’s nothing left for the day… despite calling at 8am like they ask. Told them about two medical issues I was experiencing and reception told me I had to ‘choose’ one because appointments are only 10 minutes long. I understand they are busy but this was quite upsetting and stressful. After this I turned up to my appointment 10 minutes early and ended up waiting around 45 minutes till I was seen. Just not good experiences every time I go.
GP surgery review: fusehill-medical-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: October 2023
After having a miscarriage this drs surgery left me without pain medication when I called to get my prescription filled they assured me that it would be at the top of the drs list and would be done that day. I got my partner to go and get the prescription for me and he was rudely told it would be done the next day he tried to explain that I had no medication at all left and needed it today and was then told that he himself would need to find a new dr as they would not let him in their anymore so now someone with extreme asthma doesn’t have a drs surgery and I will be in extreme pain. Terrible place that should be shut down and receptionist should never be allowed to work in healthcare
GP surgery review: fusehill-medical-practice
Title: Good polite and professional
Rating: 4 out of 5
Visited: March 2023
Blood pressure review delt with empathy and reassurance from the advanced nurse which made me feel that I was being dealt with a caring practice
GP surgery review: fusehill-medical-practice
Title: Awful
Rating: 1 out of 5
Visited: February 2023
Waiting for them to answer call 1 hour
If you do get in the doctor doesn't seem interested in what you have to say rushed in and rushed out
GP surgery review: fusehill-medical-practice
Title: An improved practice
Rating: 4 out of 5
Visited: February 2023
I have spoken to more than one doctor on the telephone, but did appreciate having a person to person appointment to fully discuss health concerns. I was asked to make a telephone appointment for the following week. Disappointed when told to ring in a morning. Surely it’s possible to book in advance when asked by a doctor.
GP surgery review: fusehill-medical-practice
Title: Excellent reception desk
Rating: 5 out of 5
Visited: February 2023
Rang this morning at 8 am and after a few minutes wait, spoke to a receptionist who was very polite, friendly and professional. I was impressed with the manner in which she dealt with my query as she was very helpful and demonstrated excellent customer care skills. I was offered an appointment for this afternoon for which I was grateful.
GP surgery review: fusehill-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
With all I hear about friends who have great difficulty seeing a doctor or making an appontment this surgery on the gold standard.
GP surgery review: fusehill-medical-practice
Title: Good practice
Rating: 4 out of 5
Visited: February 2023
Nurse Practioner made me welcome and listened to my medical problem advised me on any further appointment required and a referral made to hospital for an X-Ray. Very happy with consultation.
GP surgery review: fusehill-medical-practice
Title: Successful visit
Rating: 4 out of 5
Visited: February 2023
Had a visit this morning with nurse practitioner.  She had my results from mri scan.  She seems to have finally have found the diagnosis to my problem and his treating it accordingly. Very satisfied with her help. It has taken a long time to sort this problem but thankfully it seems to be getting sorted sorted
GP surgery review: fusehill-medical-practice
Title: Great so far
Rating: 5 out of 5
Visited: February 2023
I left my old surgery because I felt that they weren’t taking me seriously and Fusehill Surgery have been very productive in helping me move forward with my health issues
GP surgery review: spencer-st-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: April 2022
Was concerned about my blood pressure foned surgery was given nurse appointment that same day nurse checked blood pressure and arranged for doctor to fone me back which she did and put me on medication straight away thankyou
GP surgery review: warwick-road-surgery
Title: Bad practice but brilliant doctor
Rating: 2 out of 5
Visited: October 2023
I’ve been with Warwick Surgery years and I doctor I seen yesterday was the best doctor I’ve ever seen there. He talked about my worries and minimised them, carried out actual checks and was really knowledge. Most of the time I’ve been at Warwick Road Surgery I just get fobbed off! He explained everything he was doing with an actual follow up to solve the problem. I hope I get him every time I need a doctor!
GP surgery review: warwick-road-surgery
Title: Overall very disappointed in my experience here
Rating: 2 out of 5
Visited: September 2023
Overall I'm very disappointed with my experience here. 

The Doctor at Warwick Road Surgery had referred me to Cumberland Infirmary for fertility assessments. However, the referral was never actually booked, resulting in lost time. When I was having bloods taken the nurse pointed out the referral is not on her system so I queried this with reception, who said the referral has been sent off and not to worry. A few more weeks later, after still receiving nothing in the post, I called Warwick road who again reassurred me the referral has been sent. Still nothing, so I called up again and spoke to a receptionist who actually looked into it; the practice manager then called me back around an hour later to say the referral was never sent by mistake. So I lost several weeks waiting when I should have been in the queue for my fertility referral. 

Now I've finally had the initially appointment with the fertility clinic, and they've requested repeat bloods on Day 18 and Day 21 of my cycle. These tests have be done on these exact days to measure progesterone levels during the luteal phase of the cycle to indicate whether ovulation has occurred. I called up Warwick Road when my period started to book these blood tests, however the receptionist told me she cannot book anything as there are no appointments but they can offer me something in October. I explained these have been requested by the hospital and must be done before my 3 month follow up in October and must be done on those exact days of my cycle. As an alternative option I asked if they could provide me with 2x yellow top serum tubes so my husband (an NHS Consultant and a Doctor of nearly 20 years) can take the bloods for me. The girl said "sorry I can't let you do that".  It was still a very much 'computer says no' attitude that nothing can be done. So what is the solution then?  I'll wait another month until my next cycle, phone up, and be told the same thing? If you never have a phlebotomist available within 3 weeks' notice, how can this test ever be done at Warwick Road?! So, so disappointing.
GP surgery review: warwick-road-surgery
Title: Seen quickly
Rating: 4 out of 5
Visited: August 2023
I was able to get an appointment quickly after using online service for initial contact, being referred to pharmacy, then 111, then back to the surgery
GP surgery review: warwick-road-surgery
Title: Good practice
Rating: 4 out of 5
Visited: August 2023
Great service. Staff very friendly. Down side new telephone number not working. Practice is getting better as it did lose its way for awhile
GP surgery review: warwick-road-surgery
Title: Very Helpful Staff
Rating: 5 out of 5
Visited: August 2023
This is my first day in this gp surgery. Staff were very friendly and helpful.100% satisfaction. It was about adding gp record to nhs app Within a few seconds the receptionist confirmed that it has been done.
GP surgery review: warwick-road-surgery
Title: v good practice
Rating: 5 out of 5
Visited: July 2023
called in for blood pressure test , everything done on time no waiting and a pleasant and efficient nurse. no complaints.
GP surgery review: warwick-road-surgery
Title: Question answered
Rating: 4 out of 5
Visited: June 2023
I revisited the surgery after tests had no results and the gp was very good instead of brushing me off he is referring me to a specialist
GP surgery review: warwick-road-surgery
Title: Good service
Rating: 3 out of 5
Visited: June 2023
Seen promptly, nurse queried what I was there for and gave some good advice, blood test carried out efficiently.
GP surgery review: warwick-square-group-practice
Title: Appointments
Rating: 1 out of 5
Visited: December 2022
Just can’t get an appointment you have to be sick 3 weeks in advance to get an appointment here!!. When you actually get through they actually want to treat you on the phone  . We are not in the future yet let’s try and do it face to face where you can see the problem