janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-westgate-practice
Title: Take a day off work if you want to book an appointment
Rating: 1 out of 5
Visited: April 2023
If you work and are busy at 8am or midday then good luck!

Unless you can call at 8am and commit to waiting on the telephone for the next half an hour, then it is unlikely you will get an appointment. I tried today and failed, so tried again at 12:15 (the earliest I could call) and was once again told to try again, but now tomorrow at 8am....

My suggestion is, if you have an illness then you should book a day off work and hope you get in the telephone system at 8am, before all the other people that are lucky enough to be able to call during normal working hours take up the (still) restricted number of appointment slots.

If you cannot do that, then hopefully you will eventually get through before you have either recovered from your illness, or have died. Good luck.
GP surgery review: the-westgate-practice
Title: Pathetic appointment system
Rating: 1 out of 5
Visited: February 2023
I called for an apppointment on the exact time the appointment system opened in the morning. It was coninually ingaged. After 15 minutes I got connected and was on hold for a further 18 minutes. Finally I was able to speak with the reception to book an appointment only to be told all appointments were gone.

This is the my experience every time I call. Every one I know who is also with this practice tells me the same story.
GP surgery review: the-westgate-practice
Title: Terrible receptionists
Rating: 1 out of 5
Visited: January 2023
While I sympathise that it's a busy practice and staff are under pressure, I don't think there is any need for the reception staff to be so rude.
I once called in pain, needing antibiotics due to a recurring infection, and the receptionist reduced me to tears with the way I was spoken to and leaving me unsure whether a doctor would call back. 
I was also missed off the list for a flu jab, despite having one every year since childhood. I called and asked several times when the clinics were and was told to be patient and wait for the text. Of course, by Christmas I hadn't been contacted and was told I'd now missed the boat. Luckily a kind nurse during an asthma review stepped in and said they did have spare, apologised, and said she'd make sure I was back on the list next year.
Admin errors aren't the end of the world, but the receptionists wouldn't even try to fix their mistake, let alone apologise.
GP surgery review: the-westgate-practice
Title: Antiquated appointment system
Rating: 1 out of 5
Visited: January 2023
Virtually impossible to make a appointment, totally outdated and not usable for anyone that has to work to pay the bills needs changing ASAP.
GP surgery review: the-westgate-practice
Title: Good luck getting an appointment.
Rating: 1 out of 5
Visited: December 2022
This practice refuses to provide appointments for any day other than the one you call. The process of getting an appointment is: Arrange your life so you nothing to do for at least 45 minutes from 8am. At 8am start calling the practice over and over and until eventually you don't get a line busy tone. Negotiate the menu system and join a queue. Eventually someone will answer and tell you no appointments are available. With luck it'll now be no later than around 8:45am. Repeat this process every day and theoretically you will eventually get an appointment. Hopefully you get an appointment before you become overwhelmed by the inconvenience, the wasted time, and the stress and anxiety induced by being repeatedly refused an appointment.

GP practices should not be allowed to operate an appointment system like this practice does. Every refusal of an appointment is a failure to provide healthcare. This practice must be failing a lot of people. I find it concerning that this website says the practice is currently accepting new patients when it is demonstrably unable to reliably provide services for the patients already registered.
GP surgery review: the-westgate-practice
Title: Very Efficient Service
Rating: 5 out of 5
Visited: November 2022
Visited today to get my covid vaccination and was in and out in about three minutes.  All the staff on duty were extremely courteous and efficient.  Great service as ever.
GP surgery review: adderley-green-surgery
Title: The Unsung Hero's of the NHS
Rating: 5 out of 5
Visited: September 2022
I have had interaction with a member of staff today who handled my calls brilliantly. But the girls are very much in my thoughts. Plus
the patience and the attention of the doctor today on the phone.
Plus the Nurse Practitioner. I feel very privileged to be on this panel.
Thank You all oh and the ever suffering the Practice Manager who is my go to.
GP surgery review: adderley-green-surgery
Title: Continued Support Here
Rating: 5 out of 5
Visited: September 2022
I would like to thank all the staff for rallying round to get a new med
issued from another NHS Department. I was so low I needed it and
so far so good. I think I got everybody involved and they have great team work and caring Doctors and management. I don't know what I would do without them. I would recommend 10,000 per cent
GP surgery review: adderley-green-surgery
Title: Absolute Disgrace
Rating: 1 out of 5
Visited: September 2022
Waited 40 minutes, saw numerous people arrive and go straight in. I asked why I was waiting so long, I was told I was next only for two more people to go in before me. The waiting room was like a sauna with numerous people complaining.
GP surgery review: adderley-green-surgery
Title: Help when needed
Rating: 5 out of 5
Visited: September 2022
I contacted the surgery this week as I am feeling very depressed and anxious with my physical health. I was given an appointment via telephone the same afternoon. The Nurse telephoned me on the dot
and she gave me a good while to " offload " on my situation. She also answered all my questions and offered me another blood test to ease my mind. I had my last  physical test by way of an MRI yesterday in The Royal Stokes impressive new machines so I am hoping for a positive outcome. The care has been exemplary from this practice.
GP surgery review: adderley-green-surgery
Title: Can't Fault It
Rating: 5 out of 5
Visited: August 2022
My wife and I have been with the practice for 10 years but when the new Doctors acquired it they upped their services and even have a Mental Health Nurse. My wife depends on the staff here for support and myself with other disabilities. At no time have the reception staff
been discourteous or offered over-the-counter assessments of our health. Even now the NHS services are under terrible pressure and they have come good for us all the way. All the staff is good people. We feel very supported and secure with our care.
GP surgery review: adderley-green-surgery
Title: Much improved
Rating: 4 out of 5
Visited: August 2022
I have had issues previously not being able to get through on the phone but things are much better now and I have found not much of a wait to speak to a receptionist.

I recently saw the new prescribing pharmacist who was absolutely lovely and a real credit to the surgery- hope she will be there long term. 

Also saw one of the GP's who was very thorough and helpful. 

I feel that things have really improved at the surgery.
GP surgery review: adderley-green-surgery
Title: A nice place to go.
Rating: 5 out of 5
Visited: July 2022
This seems to be a very popular practice. I have just moved here and I had a thorough check up with the nurse. I was introduced to the Practice Manager who gave me all the info on the practice. She did explain that they are experiencing high call volumes but there is an email contact form on their website. You just fill it in and it gets sorted straightaway. Good job Thank you
GP surgery review: adderley-green-surgery
Title: Receptionists are rude and offer incorrect medical advice
Rating: 2 out of 5
Visited: July 2022
I called this morning for an appt for my 5 year old. The receptionist was rude and tried to diagnose my daughter over the phone based upon symptoms I described. I pushed for a gp appt given that the reception staff are not qualified doctors. I was given an appt to see a prescribing pharmacist, who was lovely and gave my daughter antibiotics for her ear infection not an abscess as the receptionist diagnosed. Another suggestions she had made that it couldn’t be tonsillitis as swelling was only one side the pharmacist said was also incorrect as you can get unilateral tonsillitis. I think it’s Shocking reception staff trying to diagnose young children over the phone rather than giving an appt.
GP surgery review: adderley-green-surgery
Title: Great practice n very friendly  n helpful staff
Rating: 5 out of 5
Visited: July 2022
I hav bin comin here for quite a few years n i always find the staff very helpful n very friendly its a good pratcie to go wen u hav to wen ur feelin unwell
GP surgery review: adderley-green-surgery
Title: Good Response
Rating: 5 out of 5
Visited: April 2022
Thank you to the nurse who contacted me today. A very nice lady and to the receptionist who sorted out a query. All the staff and Doctors are great with me.
GP surgery review: willow-bank-surgery
Title: Really Grateful
Rating: 5 out of 5
Visited: March 2023
Your Review:  Hello Willow Bank,

I would like to send a massive thank you to a staff member that has gone far and beyond for me across the last two weeks.

Whilst travelling I've been unable to contact the surgery directly to find out what's happened with my blood results and decided to email. From day 1, the team member responded with so much patience and reassurance that she was looking into it and would send an update with the progress. Across today, it became difficult to determine when the blood test would be available and she took it upon herself to contact the specific blood area and make sure that all my results would be available for the spinal team in a few days' time.

I understand how busy your team is and I can't thank your staff member for going far and beyond to follow up on results directly with the blood team and provide me with the peace of mind knowing it's all ready for me.

Sometimes it's the little things and actions like this that mean so much.

Willow bank, you have a great team. 

Thanks again.
GP surgery review: willow-bank-surgery
Title: Thanks to Management
Rating: 5 out of 5
Visited: January 2023
I had a problem and the Practice Manger had solved it within 24 hours. Well done and thank you. Your hard work does not go un noticed.
GP surgery review: willow-bank-surgery
Title: Very poor practice
Rating: 1 out of 5
Visited: December 2022
I have been on the phone now for one hour 10 minutes and still engaged how can a phone line be engaged for all that time , went hospital over a week ago and still not had any call from the doctors to start my medication which the hospital told me I needed it is disgusting when you are feeling ill and you can not get to see the doctors especially when you work full time and have always paid your NHS why can someone not answer the phones or phone you back
GP surgery review: willow-bank-surgery
Title: Awful
Rating: 1 out of 5
Visited: November 2022
Waited over 2 hours for my appointment, appointment was 4.30pm, seen at 6.35pm. No apology or explanation.
GP surgery review: willow-bank-surgery
Title: Continuous poor practise
Rating: 1 out of 5
Visited: October 2022
Failure to listen to patient,despite chemist asking on three different occasions for repeat prescriptions failed to action . Failed to make appropriate appointment. Did not listen to patient during appointment , offered inappropriate suggestions . Completely useless . No owning of problem difficulty in getting access to practise manager
GP surgery review: willow-bank-surgery
Title: Appalling experience!!
Rating: 1 out of 5
Visited: October 2022
Have rang several times regarding my 1 year old tell me take him to A&e they say can't do anything ring them back cut the calls on me saying I'm rude when they tell you to change surgery's if wer not happy awful staff and doctor can't find a manager on both sites!!
GP surgery review: willow-bank-surgery
Title: All good
Rating: 5 out of 5
Visited: September 2022
I have come from the old surgery. The new surgery is loads better and if I have to wait on the phone I just carry on playing on my Playstation until somebody answers. Cool. and I won the game. Good Job.
GP surgery review: willow-bank-surgery
Title: Unable to make appointments ever
Rating: 1 out of 5
Visited: July 2022
This is a strange GP first and foremost it is almost impossible to make an appointment or get help, the phone line is constantly busy and is only managed by 1 person in the meir office. Even if you are number 1 in the phone que you can be waiting up to 40minutess. If you do managed to get through the receptionist  can be quite rude and unprofessional at times, on top of that they rarely have any appointment slots if any, I’ve waited weeks/months just to make an appointment before regardless of my issue. The previous head GP/doctor seemed to be either too under pressure or just didn’t care anymore and gave you little to no time or sympathy about your issues.
GP surgery review: heathview-medical-practice
Title: Great paractice
Rating: 5 out of 5
Visited: November 2022
I was extremely nervous to go to the doctors, but I felt listen to , and a really good examination
My doctor was excellent, very professional
GP surgery review: heathview-medical-practice
Title: Medication
Rating: 1 out of 5
Visited: November 2022
For 20 years I have been on the same medication which the practice sends to my local pharmacy every month. Occasionally they ask me to send a BP reading which I do. I work full time 8-6 Mon-Fri so this has worked fine since I moved to the area in 2006. Suddenly they have seen fit to stop me from getting one of my medications on repeat and insist I come into the surgery even though I have sent them my BP reading. I would need to take time off work and have no holiday left to do this. I think it is despicable that they are stopping the medication that I have taken for my BP for 20 years or more. It is hardly taking care of my health but stopping them. It is disgusting and if anything happens to me I will make sure that everyone knows they are responsible. You can never get an appointment anyway. They do not care about me as a patient. I will be making a complaint and taking this further. Meanwhile I will be going on without my BP medication.
GP surgery review: heathview-medical-practice
Title: Supportive of older patients
Rating: 5 out of 5
Visited: October 2022
The care of our parents by this practice has been outstanding.  Our parents have multiple chronic health conditions and the practice has helped us successfully manage things.  Though demand for appointments is high we have always found when there is an urgent need for one, they have done everything to arrange an appointment be it by phone, at the practice or home visit or to provide the necessary medication.  All the staff really try their best to help you though the resources are stretched and you feel they are trying to do their best for you - thank you
GP surgery review: heathview-medical-practice
Title: Professional caring
Rating: 4 out of 5
Visited: September 2022
I attended the doctors for my daughter this was our first appointment as recently moved into the area. Found the gp surgery staff and the gp himself very professional and helpful
GP surgery review: heathview-medical-practice
Title: Caring practice
Rating: 5 out of 5
Visited: September 2022
Prompt appointment, arranged very quickly.Was put at ease almost immediately by the clinician although it was a telephone interview.They were very helpful and covered all my questions & prescribed the necessary medication that I needed. Followed by the information about it ,that I needed.
Many thanks for the help C
GP surgery review: heathview-medical-practice
Title: Good practice
Rating: 4 out of 5
Visited: August 2022
Phoned at 8.30and after 35 mins got through but all apps gone . Was asked what was wrong with me and when I explained I was given an emergency app at the surgery . The staff were brilliant had great treatment . Was referred for tests and blood tests . Was treated so well couldn’t do enough for me . Had call for results snd everything was explained thoroughly to me and further treatment recommended . It is at times hard to get an appointment but when you do they are wonderful .
GP surgery review: heathview-medical-practice
Title: Very good
Rating: 5 out of 5
Visited: August 2022
Phoned me this morning and then invited me in for an appointment, very efficient and very helpful, I would highly recommend this surgery
GP surgery review: heathview-medical-practice
Title: Great practioner
Rating: 5 out of 5
Visited: July 2022
Had a telephone consultation this morning to disabled test results. The practioner explained the results in detail and provided me with a printout of the results.
GP surgery review: heathview-medical-practice
Title: Great experience
Rating: 4 out of 5
Visited: July 2022
I had a really positive experience last Thursday. The reception team where helpful and friendly.
The doctor who assessed me was thorough, actually listened to my concerns. It did not feel rushed. Really lovely lady and I left feeling how one should feel when they need some help and support. Hopefully she continues to work there moving forward.
GP surgery review: heathview-medical-practice
Title: Disappointed with appointments.
Rating: 2 out of 5
Visited: July 2022
It is with great regret that I have actually taken the time to leave what can only be described as a negative review.
I have read the feed back left by other patients and can sympathise, most of the negative feed back revolves around actually getting an appointment, there is actually very little negative feed back once you have actually managed to get an appointment / treatment.
I would suggest that you try phoning your surgery and experience the frustration (ie) the default setting is and I quote.
We are experiencing high volume of calls blah blah blah you are in queue and are number 27 in the queue, when you do actually get to speak with an operator after spending an hour on the phone there is never never an appointment available. It doesn’t matter what time of the day you call the response is the same, there appears to be no urgency, one has to ask the question is this system set up so as to regulate foot fall through the surgery ? On the occasions I have been fortunate to get an appointment the waiting area is always deserted, despite having I think twelve surgery rooms there is only ever two possibly three being used? Why is it not possible to actually see a doctor these days as only clinicians seem to be available, where are the doctors what are they doing. Currently I have an appointment for a blood test, question why have I had to wait ten days for what is a simple procedure, why was it not possible for this to be carried out on the day of my appointment or be referred to Good Hope hospital as they have a walk in phlebotomy service.
Now I do sympathise and appreciate that we are living in an unusual world right now what with Covid and post Covid recovery but the appointment situation goes back pre Covid and there appears to have been little to no response to improving the situation.
What you must appreciate is when someone calls for an appointment they have a genuine reason for wanting to see a doctor and possibly at times only want or need reassurance that they are not suffering from a life threatening illness.
On a good note I can say that once I have managed to actually get an appointment the service has been first class.
So please please please can you rectify this on going situation regarding appointments.

Regards. Alan Jones.
GP surgery review: laurel-house-surgery
Title: Great staff and service
Rating: 5 out of 5
Visited: March 2022
I recently moved house and registered with Laurel House surgery and already can see a vast improvement in the level of care from staff. I have a serious illness and the surgery went out of their way to help me get my medication and a doctor appointment straight away. I was really impressed, and the staff went above and beyond to help me when i was very stressed.
GP surgery review: laurel-house-surgery
Title: The triage system
Rating: 5 out of 5
Visited: January 2022
Rang the surgery and my call was answered much quicker than it has been in recent times. An improvement. I was then passed onto the Advanced Nurse Practitioner who was phenomenally knowledgeable with a wonderful bedside manner. Her guidance with regard to a blood test first, and then a doctor's appointment within days of the blood test - which would save time - was really good. She also booked the blood test and doctor's appointment (4 days later) whilst I was on the phone. Excellent! 
To start with, the phlebotomist was on time as she normally is, was very professional, and was nice to speak to. And painless!
The doctor really took some time with me, as I had 4 unassociated problems, but by the time I left the surgery I'd received detailed information which I hadn't expected to get, and felt reassured and grateful. A really good overall performance by this practice.
GP surgery review: the-peel-medical-practice
Title: Excellent medical practice
Rating: 5 out of 5
Visited: January 2023
The staff at the practice were extremely helpful and understanding. They took time to listen to me and gave me good advise. They referred me for further investigation which helped put my mind at ease. They also advised me on what medication to take and when. Very happy with this practice and all the staff.
GP surgery review: the-peel-medical-practice
Title: Superb nurse associate
Rating: 5 out of 5
Visited: January 2023
A kind and caring woman who genuinely cares about how you are. 
It really made a difference to my visit being able to have someone to discuss my troubles with while I was having a blood test and injection.
GP surgery review: the-peel-medical-practice
Title: Fabulous care
Rating: 5 out of 5
Visited: January 2023
Wonderful support from the nursing staff at a time when I needed it most. The care I received 
was exemplary, and from 1 staff member in particular went above and beyond my expectations and continues to do so.
GP surgery review: the-peel-medical-practice
Title: Informative appointment
Rating: 5 out of 5
Visited: January 2023
I visited the practice today regarding a skin condition. The GP was really helpful and spent time giving me good advice how to  manage my condition with the prescription he provided for me. The GP was really personable and I feel like the advice he gave me will help a lot.
Thank you
GP surgery review: the-peel-medical-practice
Title: Efficient Service
Rating: 5 out of 5
Visited: December 2022
Called up first thing this morning regarding my daughter. Received a call back within 2 hours & had an appointment by 12pm. Very pleased with how we were dealt with.
GP surgery review: the-peel-medical-practice
Title: Great care
Rating: 5 out of 5
Visited: December 2022
I have had nothing but a great service from online consultation, blood tests, telephone review to booking a smear. Throughout lockdown the practice continued to provide a great service. When others are complaining about not being able to get appts at their surgery, i cannot concur. Would thoroughly recommend this practice
GP surgery review: the-peel-medical-practice
Title: Great Service
Rating: 4 out of 5
Visited: December 2022
The surgeon and nurse assisting were friendly, talkative and calming which is what you need when you suffer anxiety and a complete wreck when having a small operation.
GP surgery review: the-peel-medical-practice
Title: When you can get to medical staff, very good
Rating: 3 out of 5
Visited: November 2022
The switch board staff are appalling. I was told by Hospital to call my GP with great urgency following a fairly major surgery. Person on the phone said I was outside the time window and I must call back next day between 8 and 9, appointment would be within 3 weeks!
Thankfully I was called back by senior practice staff who kept monitoring me for 3 days.
Reception is disgusting.