janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: oakwood-lane-medical-practice
Title: Disgracefully unorganised
Rating: 1 out of 5
Visited: December 2023
They tell you to call at 8am but there's there's message telling you that the phone line is at full capacity. So you keep calling and calling until 20 mins later you are informed you are caller 20.....after over 50 mins on hold you get to speak to a receptionist who sounds like she hates her job telling you there are no more appoinemts and to call again tomorrow. You do this for 3 days and start wo during how the hell they are still functioning and allowed to call themselves a medical practice. What are resources being spent on if you never have the capacity to deal with ant patients. Awful
GP surgery review: oakwood-lane-medical-practice
Title: Changing the practice
Rating: 1 out of 5
Visited: July 2023
I usually don’t have any issues that I’d to use the surgery a lot but lately when has to the experience been awful starting from staff sitting on reception no manners to talk to patients, very rude behaviour and you will never get a F2F appointment. Also if you had bloods done no one will ever bother informing you about results given they were abnormal too. I was shocked that after a month I inquired about the results myself and they were abnormal and needed to start the treatment which no one actually bothered. This surgery should be shut down!
GP surgery review: oakwood-lane-medical-practice
Title: I have had fair service
Rating: 3 out of 5
Visited: June 2023
I have good and respectful from most staff member but I have encounter staff member not as friendly when talk to them. I have ask about service they provide but got contradictory information from staff member saying do offer this service and other staff member say they don't same service.
GP surgery review: oakwood-lane-medical-practice
Title: No way to run a medical practice
Rating: 1 out of 5
Visited: June 2023
I tried ringing the practice on 12 June simply to change my appointment for my annual review with the nurse. I have just received my telephone bill and discovered that I was on the phone for 69 minutes and 8 seconds at a cost of £19.12. This one phone call for a simple request represents one third of my quarterly phone bill, and the practice believes they are doing a good job. This is not a good way to run a business.
GP surgery review: oakwood-lane-medical-practice
Title: Very poor service
Rating: 1 out of 5
Visited: June 2023
The Patch system is a waste of time. I do not understand why patients have to wait 10 days for a five minute phone call. It would be quicker to actually phone patients back as it is to send all these useless emails and text messages. 
I tried to phone the surgery (35 minutes on hold) to ask why the doctor had not phoned me back only to be told it was next week!!!! My fault I should have read the message properly but when you contact the surgery on a Monday you don't expect to be waiting 10 days. I very rarely use the doctors as I do not want to be a drain on the system but this is just ridiculous. 
Not surprised really when the surgery wastes time on pointless asthma reviews on patients who have had Asthma for 50 years with no change. Waste of time as I don't need to be shown how to use an inhaler!!!!
GP surgery review: oakwood-lane-medical-practice
Title: Excellent treatment
Rating: 5 out of 5
Visited: May 2023
Visited the practice today to have stitches removed the nurse who looked after me was brilliant what a great addition to the practice thanks
GP surgery review: oakwood-lane-medical-practice
Title: Poorest experience ever
Rating: 3 out of 5
Visited: March 2023
Interestingly enough up until this year the practice has been wonderful, unfortunately from December 2022/April 2023, myself and my child’s health care has been shrugged at, including on one specific appointment that was initially held in a room upstairs, also the lift was out of order, so had to delay the appointment to have an accessible room, then the doctor assuming my child was my friend/partner,( we have attended the surgery for over a year) I have limited mobility and at my last appointment was continuously asked to move out of my wheelchair to the bed to be examined, which was on this day impossible due to my physical limitations, the staff member then refused to take my appointment any further, overall I had left the surgery feeling worse than I was before attending.
GP surgery review: oakwood-lane-medical-practice
Title: No one seems to care
Rating: 1 out of 5
Visited: February 2023
I have had an on going problem for a long time which the doctors are supposed to be monitoring and it is affecting my everyday life. Seems like the doctors don't care at
and have forgotten. Receptionists are rude and think they know better about your problem than you do. They find any excuse so they don't have to give you a same day appointment. None have customer service skills or know how to talk to patients .
GP surgery review: park-edge-practice
Title: phone services
Rating: 3 out of 5
Visited: September 2023
My wife called at 14.00 on 01.09.2023. Answer was she was held in a queue of one, After fifty minutes she was still number one in the q and someone spoke but they then discontinued the call, She was unable to speak to anyone.
GP surgery review: park-edge-practice
Title: really hard to contact
Rating: 3 out of 5
Visited: July 2023
The wait for a phone call to be answered is very long, and the message you hear just isn't true!
You can't click on the eConsult banner...not present
You can't book appointments via the system one log in
The only access is via the phone or the new software system patchs (university start up company),  
(lower case because the review website demands it)
The front end ie reception, needs sorting out by the GPs or the practice manager.
GP surgery review: park-edge-practice
Title: Fantastic care and service
Rating: 5 out of 5
Visited: May 2023
I have never really needed any medical care until recently but my experience with this practice has been great. I have found the reception team to be very pleasant and helpful every time I have spoken to them. The care I have received from the GP and other members of the team has genuinely been fantastic, I have felt well-informed, reassured and well-looked after throughout my treatment. I would highly recommend this surgery to anyone!
GP surgery review: park-edge-practice
Title: Receptionists endanger patients
Rating: 1 out of 5
Visited: February 2022
All of my interactions with the GPs/nurses have been great. However, the receptionists block access to medical professionals. I was informed by a clinical professional at the practice that I needed a follow up on multiple occasions and everytime the receptionists disagreed with them and wouldn't let me have a follow up. How the receptionists are qualified to disagree with a clinical professional at the practice I don't know. I've had to go through 111 on one occasion to get the follow up I needed. I appreciate that it's a tough job but they over step and endanger patients when they disagree with GPs and nurses on clinical need.
GP surgery review: park-edge-practice
Title: Reception !
Rating: 3 out of 5
Visited: January 2022
45 minutes waiting number 1 in que I ended up hanging up as it was clear no one was answering I called on a Friday at 17.05 I hung up at 17.50 I really needed to speak to someone feel totally let down !! When you do get to see or speak to gps their great sadly it’s getting your calls answered that’s the problem. They just leave it in the que so your running a bill up too
GP surgery review: windmill-health-centre
Title: Lovely new practice
Rating: 1 out of 5
Visited: August 2022
After talking to a Dr, was told had some sort of infection but to call if got worse. Did an econsultation as was still not right and worried if left with a  infection could cause sepsis. Not hear back from the drs since abd resrnt consultation so nothing! Not the first time i been left having to get on with symptoms or go to walk in centres that are already over stretched. Poor patient care
GP surgery review: cleckheaton-group-practice
Title: will not rectify there mistakes
Rating: 1 out of 5
Visited: April 2023
after waiting three weeks for a face to face appointment l went to the surgery for ten past eight which was my appointment time and checked in on the computer.after waiting twenty minutes the receptionist came over and said there had been a mistake and the doctor was working from home and that the next available appointment was in eleven days time and l said l was not happy waiting so long due to no fault of my own and asked for her to get the practice manager to cal me.that afternoon i got a call from the receptionist saying the practice manager was not in that day and that she could not offer another earlier appointment than the one she gave me l said  l was not happy with this and asked if she could get the practice manager to call me the following day which she agreed.the following day l had not received a call by one thirty so l called again saying l was waiting for a call from the practice manager she said the manager was not at there desk so would send a message so l asked what time was the manager there till and told me six o clock.l waited till five forty and still had no phone call and receptionist said she had gone home but could see that a massage had been sent to the manager by the previous receptionist and said she was sorry but could not help me any more.the practice manager is to sort out these problem and come to a amicable decision but how can this happen when patients can not get in contact with the manager and the managers colleagues get hold of the manager.awaiting a reply but who knows when
GP surgery review: cleckheaton-group-practice
Title: Very helpful
Rating: 4 out of 5
Visited: March 2023
Following an unexplained fainting incident resulting in wrist fracture I received a text message from the surgery to notify me of a phone consultation with the gp on 7.3.23. As I was going to be on holiday on that date I rang the surgery to let them know. Phone was answered promptly and receptionist was friendly and helpful. The gp rang me about an hour later and was also very helpful and reassuring. Follow up blood tests etc now booked for after my holiday. Excellent service from all staff. Thank you very much.
GP surgery review: cleckheaton-group-practice
Title: Could be better communication
Rating: 3 out of 5
Visited: March 2023
I don’t know what is happening lately but getting my prescription seems like a mountainous task. I ordered my regular repeats online like normal, and went to my chemist a couple days later like I always do, to be told there wasn’t anything there for me. I rang the prescription line and was automatically shut down by the lady who answered, and was left feeling like I was being told off! She said they were due review so needed to be booked with a pharmacist that’s why it’s taking longer. I asked why nobody informed me of this as it would have saved me a wasted trip to the chemist. I also questioned about my wife’s prescription that I ordered at the same time, and the same thing happened, needed to be booked for a review. As a suggestion please could you inform patients if their medications need reviewing or if there is going to be a delay in getting their meds?
GP surgery review: cleckheaton-group-practice
Title: Prescription delays
Rating: 2 out of 5
Visited: February 2023
Whenever I try to get a prescription it feels more difficult than it should be. Say if I’m due a review I’m never told, I always find out when I call up because my prescription isn’t at the chemist and all I ever get is “oh yes you’re due a review”. It would be nice if I was contacted so I was aware and could arrange said review. I don’t really find the prescription department helpful. There’s been multiple times I’ve been left without medication even though I request it in advance. I understand everyone is busy but I shouldn’t have to provide suggestions on how they can help me
GP surgery review: cleckheaton-group-practice
Title: Rubbish service
Rating: 2 out of 5
Visited: January 2023
Ordered a repeat prescription, went to collect but told it had been lost and the medication wasn’t on record despite being prescribed by the nurse. Had a call back to be told need a nurse appointment, rung back after checking my diary to be asked why I need an appointment, explained the situation to be told the prescription had been done and sent to the pharmacy!!!!! 

I also have to point out it took 5 phone calls to the surgery to actually speak to someone when I called back. 
This has wasted so much time for something that could have been dealt with at the beginning had we been given the right information!!
GP surgery review: cleckheaton-group-practice
Title: Excellent
Rating: 5 out of 5
Visited: December 2022
Rang to speak to someone regarding my medication query.  Very quick to answer the phone and sorted out my problem in a few minutes. the lady i spoke to was so lovely mannered.  
Thankyou for your help
GP surgery review: cleckheaton-group-practice
Title: Much improved
Rating: 5 out of 5
Visited: November 2022
There seems to be a much more happier and positive atmosphere when visiting the surgery now. The ladies on reception are always welcoming and greeted with smile. I had to bring my mum in for her annual review and the nurse was very thorough and was brilliant with mum. It seems Cleckheaton group practice is improving. It’s not perfect but atleast they’ve made the effort to make changes and improvements
GP surgery review: cleckheaton-group-practice
Title: Holiday Prescription Update
Rating: 4 out of 5
Visited: November 2022
After requesting a full 3-month prescription. 
It's taken awhile and I feel some communication could be improved within the practice and practice to patient, which could have reduced the workload and our stress. 
Please note we requested our prescriptions on the 11th not the 16th as quoted in your previous response.
Thanks to the extra effort by Reception staff, Prescription staff, Doctor and Nurse our issue has now been resolved.
Apologies for being a pain but we tried to give the practice plenty of notice and explanation. We even put an explanation note in with the repeat prescription request.
As I explained it’s a once in a lifetime type of request and has created a lot of extra and possibly unnecessary work for your staff.
Just a suggestion perhaps a special request form could be created when patients need extra meds, reviewed by a doctor for approval to give a little flexibility.
Spoke to a Dr they were of a similar opinion, it could help save time and stop the frustrations for both patients and staff.
Thanks again for resolving this issue, the Practice is a much pleasanter place recently and the new receptionist staff are helpful and picking this up quickly.
GP surgery review: cleckheaton-group-practice
Title: Holiday Prescription Request
Rating: 3 out of 5
Visited: November 2022
Going on an extended once in a lifetime holiday, repeatedly informed reception and Pharmacy and Dr that we would need a 3 month prescription to cover the holiday period. Put in request for my wife and I with covering letter to explain. Went to pick up prescription and only 2 months with items missing from both of our prescriptions. Spoke to Drs Pharmacy staff and told the NHS only issue 2 months script. Yet asked in two chemists who regularly dispense 3 months, looked online and NHS states 3 months. Trying to sort multiple issues now with missing drugs, drugs withheld as they want tests before issue and still being told only 2 months of meds. But the GP may make an exception. The GP who charged us £60 for two letters detailing our meds for travel? 
At least that terrible cloud that hung over Reception has gone, staff seem much happier, wonder why. Hoping the Pharmacist staff, Dr and Chemist can resolve this quickly. Seems unnecessary stress for an extra 4 weeks of meds, help I’m not a celebrity get us 3 months meds :-)
GP surgery review: cleckheaton-group-practice
Title: Fab
Rating: 5 out of 5
Visited: October 2022
I recently had to bring my young daughter in for an emergency appointment as she wasn’t well at all. Can’t fault the service from call to seeing the doctor. There seems to be a lot of new reception staff who are lovely and chatty. Spoke to the receptionist who spoke to the gp straight away and advised me to bring her down straight away, was seen within ten mins and left with a prescription and a follow up appointment
GP surgery review: parkview-surgery
Title: Fantastic !
Rating: 5 out of 5
Visited: December 2023
Called this morning at 8.10 ish, got through straight away, no waiting and was offered a callback appointment which I accepted. A nurse practitioner called me at 10.45 and offered me an appointment at 12.00. Brilliant service from this practice, never had a problem.
GP surgery review: parkview-surgery
Title: Excellent service and practice
Rating: 5 out of 5
Visited: August 2023
I would like to praise the new ANP who I saw today. She was so professional, lovely, caring and down to earth. She went above and beyond for me. Thank you so much and welcome to the practice.
GP surgery review: the-greenway-medical-practice
Title: Very Helpful and Efficient staff
Rating: 5 out of 5
Visited: October 2023
I feel all the staff at this practice go above and beyond for their patients. The receptionists are friendly and helpful, the clinical staff are the same, they will take time to answer any queries and seek out relevant information. I highly recommend this practice. Thank you for all your hard work.
GP surgery review: the-greenway-medical-practice
Title: Healthy experience
Rating: 5 out of 5
Visited: April 2023
Reception staff wonderful as always. Secured appointment to see Dr quickly. Doctor was thorough and sympathetic of my situation, quickly prescribing antibiotics. Also clearly outlined next steps to take. I left the surgery feeling better already having shared my difficulties and secured expert help and guidance. Everything which anyone could wish for from our medical practice. Thank you all.
GP surgery review: the-greenway-medical-practice
Title: Good experience
Rating: 4 out of 5
Visited: November 2022
As a new patient visiting the surgery today I would like to thank the receptionist who dealt with my request for a prescription for my husband, and details of how to use the online system. She was very pleasant and efficient.
GP surgery review: undercliffe-surgery
Title: Poor
Rating: 1 out of 5
Visited: September 2023
Rang at08:03 this morning to be told that all appointments for the day had now been filled. Never able to speak with a dr. Trying to request medication for my husband and also to speak with them about other ongoing concerns but no way to get through. 
Shambles!
GP surgery review: undercliffe-surgery
Title: terrible patient service
Rating: 1 out of 5
Visited: February 2023
called up this morning bang on 8.00 and to my utter surprise was number 8 in the call que - at 8.10 i went down to number 6 i think - for the call then to be transferred to an answer machine - telling me no-one was available to take my call and to leave a message - i have 3 children to get ready for school and to get myself to work - i called back to be told i'm number 67 in the call que
this is an absolute joke and someone must have physically transferred this call to another extension - i have left a message so i expect a call back with an appointment 
just before christmas i called up again at 8.00am to be number 87 in the call que 
i took my children to school and i was still on the phone (kids holding it)
drove up morley to have my eyes tested - had to ask if it was ok for the call to be ongoing - and at 9.58 the phone was answered - so it took almost 2 hours holding on the phone to try to speak to someone 
i have been told i am able to come down to book an appointment - so with 3 children this means getting them up - ready - breakfast and taking them down to the surgery all before 7.30 as i know that people are already queing up to get an appointment at this time - so my kids would have to be having to stand about with me - in the dark - rain - cold 
you are putting people in an impossible position and i have put this appointment off since last year because of the utter shambles of your service - you cannot possibly think that this is acceptable - i hope you take this forward to the powers that be and show them the problems we are facing with trying to contact you just to get an appointment 
i have been with your surgery since it was at the end of white lee - i am absolutely enraged
GP surgery review: undercliffe-surgery
Title: Thank you
Rating: 5 out of 5
Visited: January 2023
I know surgeries get a lot of negative reviews for queue times for appointments and not having appointments available, which I understand and you cannot help the amount of people who call on any given day!

I have had trouble getting through, but when I do I have alway been listened to and treated appropriately every single time.

I love that you offer phone appointments as it is just easier than having to go into surgery and when I did need to go in face to face urgently it was done asap on the day.

Thank you all for what you do!
GP surgery review: undercliffe-surgery
Title: Good luck trying to get an appointment
Rating: 1 out of 5
Visited: December 2022
Monday, went in at 9am and was told fully booked but not even one person sat waiting to see a doctor

Tuesday 8am - went in to be told they were only doing half day because of training so only 3 appts left 9am, 9:30 or 10am. What happens after 10am? They need training on diary management for crying out loud, surely training starts after lunch????
GP surgery review: undercliffe-surgery
Title: Absolutely terrible service!
Rating: 1 out of 5
Visited: November 2022
I spent two hours queueing on the phone to be given an emergency appointment for three days later! I attended the appointment & was treated by a doctor, but when I asked about a sick note for work, I was told emergency doctors don’t do them I would have to go back to my doctors for one, Unfortunately, there’s no option to talk to medical receptionist to obtain one, so I’m now back queueing again for another two hours unnecessarily…. Please sort out this diabolical telephone service.
GP surgery review: undercliffe-surgery
Title: Poor service
Rating: 2 out of 5
Visited: June 2022
If an appointment is needed you have to spend the best part of an hour trying to get through to the receptionist to request an appointment. If you are lucky you will be offered a telephone appointment which you have to wait around for all day. Not ideal if you are working 
You are unable to book any appointments in advance to discuss on going issues. 
Prior to covid you could at least book online for regular appointments.
GP surgery review: undercliffe-surgery
Title: Don’t care about patients
Rating: 1 out of 5
Visited: March 2022
My 80 year old father in law with possible covid or a chest infection called yesterday to speak to a GP and was asked to attend the surgery today at 8am to make a telephone appointment to speak to a Doctor. He does not drive and had to take the bus to the surgery and back to then sit and wait for the doctor to call. What if my father in law had collapsed on the bus, he has had several chest infections recently and suffers with asthma. This would of then been an emergency resulting in him being taken to hospital. When it should of just been a telephone call. GP surgeries should prioritise their elderly and vulnerable patients for telephone calls on the day they call and not make them go to the surgery the next morning to make a telephone appointment as this could be too late.