janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: forge-close-surgery
Title: Sad to leave this great practice
Rating: 5 out of 5
Visited: November 2022
We’ve recently moved so registering elsewhere after almost 9 years at Forge Close Surgery. For so many reasons I’m really sad to be leaving this surgery: The ladies at reception have always been so kind and helpful, and will go over and above to help when they can. I was away with my family for a long weekend once without my migraine prescription, and could feel one coming. When I called in a panic they kindly agreed to speak to the local pharmacist, then issued a repeat prescription and had it sent to my location. Amazing! The doctors are brilliant. I bumped into one of the GP’s away from the surgery before; he stopped to chat, asked about my children (he remembered their names), and was genuinely interested in how we were doing. When I saw a GP about stress she followed up with me a few weeks later, by which time I was feeling better. She sounded thrilled to hear me sounding so different, genuinely happy about my improved wellbeing. I have found this surgery so supportive over the years. They’ve kept us on for longer since we moved in summer (due to complications around moving) so we’d have a smooth transition etc. I couldn’t have asked for a better surgery.
They are generous with their time, explain things well, and never rush you off the phone.
We’ve moved too far to stay at Forge Close sadly, otherwise I’d never leave! * I saw some negative reviews which I find hard to make sense of. It’s a busy surgery and under pressure like surgeries everywhere. It can sometimes take a few weeks to get seen, but if it’s urgent and you call promptly at 8am you’ll get an appointment for that day. I’m truly grateful to all the GPs and office staff for all their support. Thank you.
GP surgery review: forge-close-surgery
Title: Answer the phones !!
Rating: 3 out of 5
Visited: November 2022
Trying to book an appointment for an elderly infirm gentleman.

Phones are busy. Waited half an hour, only starting as Caller 16. Requested call back, because I have a life other than waiting in a phone queue.

Two hours later, I'm still waiting. Something I don't expect from a surgery, but sadly common with this practice.
GP surgery review: forge-close-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: October 2022
The new receptions at this GP surgery are so helpful and kind. They offer advice when needed and I have recently been extremely pleased with the service I have received. 

Doctors always fit me in when my toddler is unwell even when they don’t have any slots available. 

I would highly recommend this GP.
GP surgery review: forge-close-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: September 2022
went for a discussion about my blood test results today and the service that I received from the practinor was excellent and very typical of the superb staff that work at this fantastic practice both on the phone and in person.
The member of staff was clear positive friendly caring genuine and understanding.
I left the building reassured and in an upbeat frame of mine.

Thanks once again to the amazing staff at
GP surgery review: forge-close-surgery
Title: Caring and compassionate team of staff
Rating: 5 out of 5
Visited: June 2022
My family and I have been looked after very well by receptionists and doctors at Forge Close Surgery. Their patience, kindness and willingness to listen is really appreciated.
GP surgery review: forge-close-surgery
Title: So helpful and friendly
Rating: 5 out of 5
Visited: March 2022
The receptionists are alway helpful and friendly. They always try to accommodate and you feel like you really matter -must have been hard over the past few years, but the telephone appointments have been great
GP surgery review: pickhurst-surgery
Title: Rude receptionist
Rating: 3 out of 5
Visited: August 2023
For someone who is dealing with the admin of ‘sick and unwell patients’ you would expect a level of patience and decency. You would not expect to be spoken to so poorly just for mishearing. The doctors at this surgery are friendly and I have had good experiences with them. However the receptionists are some of the rudest people I have come across. If you are working in customer service you need to learn how to do it properly. Absolutely shocking.
GP surgery review: station-road-surgery
Title: Excellent practice manager
Rating: 5 out of 5
Visited: July 2023
I was having trouble getting a prescription and trying to discuss this with the receptionist but felt I was getting nowhere. I spoke to practice manager and within 30 minutes they sorted my issue out.  I am extremely grateful for the caring attitude received from the practice manager.
GP surgery review: station-road-surgery
Title: Very responsive
Rating: 4 out of 5
Visited: July 2023
Thank you for your help this week. The administrator and GP have both been very responsive, friendly and helpful
GP surgery review: station-road-surgery
Title: great receptionist
Rating: 4 out of 5
Visited: May 2023
I rang the surgery to sort out a problem and the receptionist was really helpful she rang me back with an appointment and an answer to my problem she was super helpful. I have experienced such good service lately from the doctors and the receptionists are really lovely.
GP surgery review: station-road-surgery
Title: Good service
Rating: 5 out of 5
Visited: March 2023
Comprehensive examination including referencesaa to external sources.  
Well explained reasons  for questions and ensured I was fully aware of his methodology as he went through the  appointment.

Good “bedside manner “ at all times.  I felt fully reassured when I left the surgery.  A:subsequent appointment on the same medical matter gave me a similar feeling.
GP surgery review: station-road-surgery
Title: Excellent practise
Rating: 5 out of 5
Visited: February 2023
Had an appointment this morning with the Doctor, very pleased with how things went all my questions answered test reviewed and disgust my meds all went well. Would also like to say the new surgery appointment now works very well.
GP surgery review: station-road-surgery
Title: No F2F appointments
Rating: 1 out of 5
Visited: February 2023
I don't understand how to get a routine F2F appointment for 2 days ahead. I rang yesterday at 11.58am, was caller number 5 in the queue and by the time I got through all the appointments for 2 days ahead had gone. 
I tried to book online today at exactly 12.00pm I clicked F2F appointment but the 2 day appointments had all gone. How??? Who to??? Very frustrated.
I would like to know how many F2F appointments for 2 days ahead are released at 12.00 each day. By12.13m all F2F appointments for 2 days, 7 days and 14 days were unavailable online.
The 3 minute message on the phone you have to listen to before going into a queue to be connected to an operator explained the new booking system but is not transparent about the number of F2F appointments available. This surgery does not meet the needs of the community it serves.
GP surgery review: station-road-surgery
Title: Excellent
Rating: 5 out of 5
Visited: October 2022
The new appointment system has worked very well for me today. The telephone queue moved quickly and I had a telephone consultation two hours later. Very satisfactory.
GP surgery review: wickham-park-surgery
Title: poor customer relations
Rating: 2 out of 5
Visited: April 2023
left hospital having had skin biopsy and told to report to my GP to arrange the removal of stitches in 7 days and 14 days respectively only to be informed in not a very helpful manor that they can't do it maybe the word surgery should be removed from the practice .
GP surgery review: abbey-wood-surgery
Title: Poor service
Rating: 1 out of 5
Visited: July 2023
I have been a patient with Abbey Wood Surgery for over sixty years and always received good service and quality heath care.
But all this has now changed after the lockdown, I tried to obtain a face to face after having an xray then an e consultation.
After completing the e consultation it advised me to contact the Surgery to make an appointment, no such luck I was told by the receptionist to keep trying at various times of the day but advised me that I could have long wait before I would get an appointment to see the doctor! 
A truly disappointing experience. What has happened to our NHS. Such rubbish service when you need it most.
GP surgery review: abbeyslade-pms-(dr-chand)
Title: Would not recommend
Rating: 1 out of 5
Visited: May 2022
Almost impossible to get an appointment. Still doing phone appointments first before deciding if face to face appointment is even needed. Have to call 8am on the dot to have any chance of getting a phone appointment that day. Not even able to get appointments for my young children. Since I have had the same recurring pain (3 times in 6 months) I asked for a proper check-up with a specialist but the doctor got very defensive and aggressive and refused saying if I am not happy with his service I should change to a different GP. I was given antibiotics again and told to wait and see if it gets better.
GP surgery review: triveni-pms
Title: Extremely unhappy
Rating: 2 out of 5
Visited: June 2023
The surgery is very contradictive states one thing then the receptionist is telling you something completely different, if the surgery doesn’t intend on contacting you within the time scale they have stated then they need to change there response emails. People are waiting around all day for phone calls that never come because the response email states that they will get a response by this time and date yet don’t, it’s a joke! Needs to be sorted out !!
GP surgery review: triveni-pms
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
I have to visit the practice frequently due to some on going and serious issues.
The doctors and surgery staff are extremely helpful, treat me like a grown up and are always professional, friendly and polite. I have had many doctors in my life and this practice is the best.
GP surgery review: triveni-pms
Title: difficult to pass on information
Rating: 3 out of 5
Visited: February 2023
This is the only GP practice I've experienced where you cant send them documents electronically.
1st the receptionist said to submit via eConsult however there is no option to attach documents only photos. 
Second I was told to bring in a copy to the practice. This seems rediculous to me in this day and age. The documents I have are electronic and I don't have paper copies. They seem to expect me to print off a copy just to bring it to them to copy. This has annoyed me so much that I am looking to move to another practice.
I cant see why they make it so difficult to submit the information especially when they are the ones who request I submit it. 
While I have had no issues with the doctors I find the admin side so frustrating that I have decided to leave the practice. 
Fine to be a patient here unless you ever have to give them documentation (in my case clinical correspondence) unless you have it in paper form. I think it is wrong that they want me to spend money to print something purely to give it to them to copy. 
Think carefully before choosing. I have been in touch with reception various times about this and their only solutions have been either to submit via eConsult (which is impossible) or bring them in a copy (requiring me to pay to print out documents)
GP surgery review: triveni-pms
Title: Rubbish practice
Rating: 1 out of 5
Visited: September 2022
Called at your Plumstead common surgery today at 1315. You were supposed to be open according to the notice on the door. You were not.
Tried to book an appointment on line, none available. Why?
 A poor recommendation for your limited service. As a consequence I shall be seeking an alternative service.
GP surgery review: waverley-pms
Title: Shocking
Rating: 1 out of 5
Visited: March 2023
After waiting 3 years for a psychiatrist appointment, we attended our appointment, we waited for 40 mins to be told by the Psychiatrist that he was not expecting us and my daughters case had been closed. ( I had to pay for a private psychiatrist for diagnosis and medication just under three years ago due to my daughters situation being dire, The Waverly Clinic would not accept a private diagnosis and said we had to see their own psychiatrist hence why we have had to wait 3 years for an appointment) The psychiatrist was not very empathetic to our situation and I walked away shocked and speechless. The whole service has been shocking from the start. Thank goodness I could borrow money to pay for a private diagnosis otherwise I hate to think what would have happened to my daughter.
GP surgery review: brixton-hill-group-practice
Title: Joke
Rating: 2 out of 5
Visited: August 2023
Position 2 for 40 minutes? Seriously? That's a complete joke. I'm a receptionist at a surgery myself. That is embarrassing. Employ more staff please and sort it out. What on earth.
GP surgery review: brixton-hill-group-practice
Title: Fantastic Practice
Rating: 5 out of 5
Visited: January 2023
I never write reviews but I feel it is really important to highlight the exceptional work this Practice are doing; particularly in times of such high demand. This is by far the most efficient and caring Practice I have been registered with in my 7 years in various boroughs in London. I tend to use the e-consult service (rather than phoning as waits can be, understandably, quite long) for non-urgent medical issues. I have always received a response within 24 hours, and if follow up is needed I have been asked to come in the same day for review/ treatment/ referral. Reception staff are really helpful and the doctors are caring and knowledgeable. I have complete faith in this Practice for primary care needs and highly recommend. Thank you so much!
GP surgery review: brixton-hill-group-practice
Title: Terrible & Awful
Rating: 1 out of 5
Visited: December 2022
Got discharged from this surgery, they didn't even tell me. Left me without my prescription that I've been on for year and told me to call 111. Secretaries often rude & unsympathetic. Avoid, avoid, avoid!
GP surgery review: brixton-hill-group-practice
Title: terrible reception staff
Rating: 1 out of 5
Visited: November 2022
I have had numerous poor encounters with the reception staff this month both in person and on the phone. Having worked in the NHS and as a GP receptionist, I understand it can be challenging but the staff here really show a lack of knowledge, compassion and would probably benefit from re-training. When I've asked simple questions, they never seem to know the answer and can hear them over the phone waiting to ask someone else. So many things are bad: leaving me waiting at reception with no communication, not knowing who to book appointments with, whether they can (or how to) book GP antenatal checks. I was told by one receptionist that she would call me back about an admin request - never had a call. I was told by another receptionist that the nurse she had booked me with would be able to take swabs "god willing"! On a positive note, I have had pleasant experiences with GPs & nurses but your reception team really let you down.
GP surgery review: brixton-hill-group-practice
Title: Very compassionate GP took great care of my little boy
Rating: 4 out of 5
Visited: November 2022
After 5 days with a temperature, I rang the practice in the morning to get a GP appointment for my son. The receptionist made sure I got a call back by 10am as I had another medical appointment myself elsewhere. The GP was thorough, sympathetic and professional and took an interest not only in my child but also in me, which I really appreciated. Following the phone assessment, we arranged a face-to-face appointment for the afternoon where the GP performed a thorough examination and prescribed treatment that worked really well. The GP was great with my toddler and kept him entertained and reassured throughout the appointment. The GP was also very supportive of this anxious, exhausted mum. Thank you very much for your kindness, professionalism and compassion.
GP surgery review: brixton-hill-group-practice
Title: Terrible way of treating patients
Rating: 1 out of 5
Visited: October 2022
The receptionist was extremely irritated this morning, acting like I'm stupid and I don't understand what she was explaining to me.
Very bad customer service, dirty toilets and poor management of the GP.
GP surgery review: brixton-hill-group-practice
Title: Appoitment big joke
Rating: 1 out of 5
Visited: August 2022
I am at work by 8am so can't make the emergency call to book a doctor's appoitment so surgery said to Complete the econsult and  it will automatically arrange an appointment or a doctor will call. It did neither. Just asked me to call surgery, which I did to be told again by surgery to join the queue at 8am for a call I can't make. They sympathised they cant make an appoitment.
Perhaps bghp would like to comment publicly on this?
I suspect not
GP surgery review: brixton-hill-group-practice
Title: Outstanding practice
Rating: 5 out of 5
Visited: May 2022
I have been using the Brixton Hill GP practice for over six years, and have found the service to be outstanding - on all occasions.
From the reception team to the GPs, I find every member of the practice I have dealt with to be genuinely supportive and professional.
This year, the practice has supported me efficiently through the diagnosis and cure of a long-term physical condition (which other practices in the past have ignored), as well as supporting me through a very pressured period.
Whether I am using the phone or eConsult, the service is punctual, empathetic and effective.
I could not be more impressed - or grateful.
GP surgery review: brixton-hill-group-practice
Title: Issues with email prescriptions
Rating: 2 out of 5
Visited: April 2022
On the phone message that I have heard many times while waiting to make an appointment, patients are advised to email to ask for a prescription. I did this and heard nothing back. When I called to enquire I was told that I had to pick the paper prescription up rather than go straight to the chemist. I had to wait half an hour in the Doctors for someone to sign it off (though obviously they are discouraging people from being there) and eventually when I got to the chemist, the chemist told me it had been faxed over (following my phone call). They advised calling them directly and NOT emailing the surgery. The systems are obviously a bit dysfunctional at the moment
GP surgery review: herne-hill-group-practice
Title: cannot seem to get there act together
Rating: 2 out of 5
Visited: November 2023
i rang  the surgery this morning to ask for a home visit but was told i would receive a  telephone  call from a doctor this changed to another doctor when i rang the surgery i told them my problem but was then told i would receive a call from the on call doctor but not till 16.30 that afternoon i find this very bad considering the  number of doctors  they have this not the first time this has happened and i feel very upset by this.i would like to know  why this keeps happening.
GP surgery review: herne-hill-group-practice
Title: appointments
Rating: 2 out of 5
Visited: May 2023
i rang at 0800 this morning to be told to press option 1 if you required a call back this did not happen this is not the first time this has happened then to be told you get a call back from a doctor between the time you called to 12md  this is terrible the last time i called the surgery there was so much laughing  i had to ask the receptionist to speak up because i could not here them  its no wonder you cannot get thought
GP surgery review: herne-hill-group-practice
Title: appointments
Rating: 3 out of 5
Visited: May 2023
i rang the surgery today to be told if i required a call back to press option 1 again i did not get the call back i had to ring again to be told that if i wanted to speak to a doctor it would be between the time i rang to 12 midday. this terrible the last time a few months back there was so much laughing i could not even hear the receptionist  i had tgo keep asking him to repeat what he was saying tghis terrible
GP surgery review: herne-hill-group-practice
Title: Not Great
Rating: 3 out of 5
Visited: April 2023
Called at 8 was no.9 in the queue, got cut off, called back number 24.  was told a couple weeks when when i tried to book an appointment with the receptionist, they do not book appointments in advance,   What do i do now?
GP surgery review: herne-hill-group-practice
Title: Thank you
Rating: 5 out of 5
Visited: April 2023
Thank you your efficient management of my thyroid and HRT prescriptions. When I had a query last month I submitted my question on e consult. I was then phoned in the time frame given to me the next day by a helpful GP who arranged up to date tests. I was then texted the next week when the results came through with advice. 
I have always found the medical care provided by this surgery to be of a high standard. I have used econsult to access the surgery which is slightly frustrating to navigate at times but you get there in the end!
GP surgery review: herne-hill-group-practice
Title: not a nice surgery
Rating: 2 out of 5
Visited: March 2023
i would like to ask you a question when you ring before 8 am in the morning you are told the surgery  is closed so when you open at 8 am how can there  be 54 patients already on the line i find that very strange are you making these patients up. i look forward to your response
GP surgery review: herne-hill-group-practice
Title: Doing an amazing job
Rating: 0 out of 5
Visited: February 2023
I’ve only had good experiences with Herne Hill Group Practice in the 13 or so years I’ve been with them. I’ve had no problem getting appointments quickly - the phone triage appointment is fine for most issues, but if a follow-up face-to-face is necessary, it happens really quickly. I’ve always found the care to be thorough and compassionate. At a time when GP surgeries are under huge pressure, HHGP are doing an amazing job and I hope they can continue to weather the storm the NHS is facing at the moment and keep providing this level of service.
GP surgery review: herne-hill-group-practice
Title: worst practice
Rating: 2 out of 5
Visited: February 2023
i rang the practice at 8am this morning but the message said that due to high volume if i pressed option 1 i would receive a call back this did not happen i eventually rang  back at 0945 and was told a doctor would call me back however i found out this was not going to be until between 16.30 and 18,30. i was not even given a reason why i did not receive the call back
GP surgery review: herne-hill-group-practice
Title: worst surgery
Rating: 2 out of 5
Visited: February 2023
i have been unable to get an appointment with my GP even though i ring at 8am and am told that there are no appontments for a telephone consultant  i have been told their are no appointments left this disgraceful  how can you expect to discuss your problem if you cannot speak to them there is no point speaking to aother GP as they would not be able to help this doctor has been dealing with my problem since i was discharged from hospital i have been tdold i should get in touch with my GP if i have any problems which i have i am unable to eat or drink because of this problem but the receprionist  do not care ihave tried to explain to them what my problem is but thyey say there is nothing they can do what is your probem at your surgery you are told you cannot come to the surgery and that you have to ring first  i think you ned to change your surgery appoinments system  so that everybody has a change to speak to their GP .
GP surgery review: herne-hill-group-practice
Title: appointments on patient asccess
Rating: 3 out of 5
Visited: February 2023
i would liked to know why this surgery never have any appointments that you can book on patient access this is very bad because when you ring up the surgery you can be on the line for over 20 minutes even if you press option one by the time they ring you back all of the appointments are gone if you ask can you speak to the duty doctor you are told that unless it is an emergency  they will not put to down one the list to speak to them.