janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: stourside-medical-practice
Title: Prompt and caring
Rating: 5 out of 5
Visited: August 2023
I needed to see a Doctor / Clinician as soon as possible; the reception staff advised me how to go about making an urgent appointment and that went well. Doctor was courteous and thorough and concerned to provide treatment. A good experience from a 'patient's perspective'.
GP surgery review: stourside-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: July 2023
Me and my family have been with the practice for nearly 10 years. Most of the receptionists are really helpful and can usually get an appointment if call at 8am or 2:30pm. The nurses are great, they always take their time when my children have had any jabs and made a fuss of them. The doctors have been great too. Especially recently when my 12 year old daughter needed antibiotics for tonsillitis at the start of the week, she didn’t get any better so I took her back a few days later and the doctor was concerned about her being so poorly and advised us to go to hospital. Within 20 minutes of the appointment time the doctor had contacted the children’s ward at RHH and wrote a referral out to take with us and told us what ward to go to when arrived at RHH. My daughters tonsillitis had turned into Glandular fever and she was kept in hospital. She is out now and feeling much better. I am so grateful to the GP service and their advice and in general. Thank you!
GP surgery review: stourside-medical-practice
Title: Kind & Understanding GP
Rating: 5 out of 5
Visited: May 2023
I visited the GP DR Hasnain with my parent and it was to deal with a condition that they did not want to discuss or accept. The doctor was so thorough asking lots of questions and doing lots of tests. She was so kind and understanding as she could see it was very upsetting. She went through all the things that were discussed and advised what tests were needed next and she discussed the probable diagnosis in a calm and easy manner that did not cause further distress. I cannot thank her enough as we have now got the process moving to get a full diagnosis and hopefully some help.
GP surgery review: stourside-medical-practice
Title: “Great practice” is as good a description as any
Rating: 5 out of 5
Visited: March 2023
For 5 different reasons - thankfully non of them life threatening - I have been into the Surgery and on the phone quite a lot in the last three months. I’ve seen Doctors, Nurses, Reception Staff and without exception everyone has been kind, efficient and friendly. I couldn’t ask for more from a Medical setup.
GP surgery review: stourside-medical-practice
Title: Very Good practice
Rating: 5 out of 5
Visited: December 2022
Always friendly and helpful. Usually seen within 10 minutes of appointment time. I am happy with the practice.
GP surgery review: clifton-lane-medical-centre
Title: Health Risk to their patients
Rating: 1 out of 5
Visited: January 2024
Wait a month for a telephone consultation and get prescribed medication due to stroke risk.

GP forgets to prescribe medication and now have to wait for a month to see another doctor to get the prescription aiuthorised.
GP surgery review: clifton-lane-medical-centre
Title: Very very disappointing
Rating: 1 out of 5
Visited: December 2023
Been waiting for 26 minutes now to speak to someone - obviously the call can’t be important as they keep saying on hold. Can never get an appointment always told to call back at 8am next day - why ?? - when you are very very lucky enough to get on the surgery is always empty !!!
GP surgery review: clifton-lane-medical-centre
Title: Not a very good practice
Rating: 1 out of 5
Visited: December 2023
Trying to contact them by telephone is a complete utter joke you are on the phone for ages and still dont get a reply no matter what option you press
GP surgery review: clifton-lane-medical-centre
Title: Disorganised
Rating: 1 out of 5
Visited: November 2023
I attended cliftonMC 10.11 2.15pm for my scheduled appointment used the self check in service which confirmed my appointment and advised me to take a seat. After 45 minutes I approached the receptionist who told me I was not booked in and that I was at the wrong surgery. The two text messages reminding me of my appointment mentioned nothing about a different venue. My original consultation was at Wickersley, I can think of no reason why I should have known to go elsewhere for the appointment. System fundamentally flawed.
GP surgery review: clifton-lane-medical-centre
Title: no help
Rating: 2 out of 5
Visited: September 2023
had to go to a walk in centre as no appointments available at clifton lane got help there told by the doctor who I saw my blood pressure was low and to see my gp and to check my leg rang clifton lane told no appointments last week or this 
week and you can not book a appointment  what can we do
GP surgery review: clifton-lane-medical-centre
Title: poor check in
Rating: 1 out of 5
Visited: June 2023
The check in machine situated on the desk for your appointment does not work so this means you have to tell the reception desk staff who are usually very busy with calls, if you take a seat then you will miss your appointment as happened to myself with my 92 year old mom today, we sat waiting forty mins until we could get to the desk once reception had a soace between calls, this needs a much better system or the machine fixed!
GP surgery review: clifton-lane-medical-centre
Title: Poor practice
Rating: 1 out of 5
Visited: April 2023
I have a 6 year old son. He is registered at this doctors. In his 6 years I have never been able to get him seen at this surgery. Every time I call for him I am told there are no appointments. Called yesterday to ask for an appointment as I suspected chicken pox but wanted it confirmed. Was told there were no appointments- was number 1 on the line for 15 minutes. Told to take an unwell 6 year old to the walk in centre or I could take him to the pharmacy. Shocking really that the pharmacy can see a child quicker than his own doctors can. It is mind boggling that he is 6 years old and has never been seen by the doctors he is registered with.
GP surgery review: clifton-lane-medical-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: December 2022
This GP practice is fantastic. We have always managed to get same day appointments when needed without having to justify the reason, which when you have small children particularly, this has been extremely reassuring. Every member of staff that we have encountered, from admin, to doctors, to nurses have been kind, caring and professional. I have total confidence and am really grateful we are registered here.
GP surgery review: clifton-lane-medical-centre
Title: Good medication review
Rating: 4 out of 5
Visited: October 2022
Spoke today with the doctor on the phone. Although I've never met her she had reviewed my notes for the last ten years to help with a decision about medication. Listened to what I said and responded. Always worried that they will 'fiddle' with my prescriptions because I've spent a lot of time discussing this face to face with my old doctor. I'd be happy to have her as my permanent doctor. Didn't rush and rang close to the start of the time slot given.
GP surgery review: clifton-lane-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: October 2022
Seen by Practice Nurse very helpful and latest phone consultation was good doctor appeared to listen and the conversation was not rushed. Would be better if when you phone you didn’t  have to wait almost 2 weeks for an appointment and more face to face appointments are needed.
GP surgery review: crankhall-lane-medical-centre
Title: Worst gp surgery
Rating: 1 out of 5
Visited: December 2023
Totally rubbish receptionist. I called them 8 o clock and after 10 minutes she answered and told me we are fully booked even i told her my son just 6 years old and have high fever.she said i can book you after a week. What the hell.
They never give appointment on tume even a phone call. They keep saying go to tipton when im in Wednesbury what the hell you doing here then. Totally annoying and disgusting surgery i ever seen.
They always fully booked but if you go there non of a patients will be there. They always laughing and having tea there like a party idiots ridiculous service.  I wish these all doctors and receptionist will get fired. Tame Valley medical centre Wednesbury is Totally rubbish rubbish and rubbish full of rubbish staff
GP surgery review: crankhall-lane-medical-centre
Title: amazing doctors
Rating: 5 out of 5
Visited: October 2023
What can I say been with this GP for the past 3 years now and the reception the doctors have helped me each time I’ve had some bad times and the reception has always helped me I will recommend this surgery to everyone lady’s on front desk are always helpful and giving me advice if doctor can’t help me so thank you once again
GP surgery review: crankhall-lane-medical-centre
Title: I can’t express how good this practice is!
Rating: 5 out of 5
Visited: June 2023
I left my old practice amid a health scare I was having. Moved to Tame Valley on the recommendation of a friend and oh my! They are amazing, what a breath of fresh air, never waiting long on the phone to speak to a receptionist, who are always lovely and never judgemental or unwilling to help! Always have an appointment booked that is in only a few days, never weeks like my old practice. 

The doctors here are amazing and have done everything they can to support me and put my mind at ease and have helped me get a diagnosis that I know many people have waited years to get! Being a young female they have done everything to reassure me and I couldn’t be happier here. 

If anyone is considering moving here, I really couldn’t recommend them enough!!!
GP surgery review: crankhall-lane-medical-centre
Title: Poor practice
Rating: 2 out of 5
Visited: January 2023
Not only can you not ring for appointment you also can’t get a consultation one as they shut it down so it was shut down Wednesday/Thursday and won’t be open till Monday then it will take two days for them to get in touch with you it is no wonder A&E is stretch and people are waiting 17/18 hours they can’t just shut down the practice needs to take on less patients Or take more doctors on
GP surgery review: crankhall-lane-medical-centre
Title: Wonderful support
Rating: 5 out of 5
Visited: July 2022
My daughter has a complex medical history and over the last few years that she and us as a family have been registered at this surgery, they have been nothing but supportive, helpful and always ready to assist.
Being so complex, health and medication can often change quickly but they take everything in their stride and I leave feeling reassured.
The complete team have always been so helpful and understanding.
I can not thank them enough.
GP surgery review: crankhall-lane-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: April 2022
My parents have recently moved to Crankhall lane medical centre, this surgery was recommended to me by my nurse colleague. 
Since my parents have moved to this surgery I  must say I am very impressed with the care, compassion and excellent communication received from all staff; from the medical secretary, to the receptionist and practise nurse. 
Also Dr A is very caring and has been very supportive, he takes time to explain and shows willingness to listen and discuss.
GP surgery review: crankhall-lane-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
Crankhall lane GP has helped me out every time I'm having operation on my back and GP has helped speed up everything for me so thank you to reception and the GPs at crankhall lane for all the help
GP surgery review: jubilee-health-centre
Title: disgraseful
Rating: 1 out of 5
Visited: June 2023
Ihave been with this practice for years and dont use it very often but when i do {or try to} you can never get an appointment . i have had a couple of ailments lately due 2 my age which i have had for over 6 weeks and still cannot get an appointment. i cannot work because of 1 of my ailment's  so have no income coming in  at all . The doctors only seem 2 have a few appointments each day but have thousands of people on its books so how does that work. The receptionists are only doing what they are told 2 do by the practice so i don't blame them .  but something urgent needs to be done to sort this out.
GP surgery review: jubilee-health-centre
Title: Useless practice
Rating: 1 out of 5
Visited: March 2023
This practice has got 1* from nearly every review because it’s useless,my dads poorly today so I was told there was no appointments but receptionist would speak to the practice manager due to my dads illness as worrying and ring me back, 5 hours later no call and spoke to another receptionist who said no record of me calling and of the notes that were supposed to be made! Only option they said was ring 111, why couldn’t they advise me that this morning if they couldn’t help!! It’s impossible to get a telephone appointment most of the time let alone a face to face which we have never had since the pandemic started, the receptionists are rude and unhelpful so as of tomorrow myself and my family are changing doctors
GP surgery review: jubilee-health-centre
Title: Terrible doctors
Rating: 1 out of 5
Visited: October 2022
You can never get an appointment I was 5th in the telephone que to be told there were no appointments then the next time I needed a appointment to speak about blood results as I had a text from the doctors to speak to the doctor to be told I can’t have one as the doctor only has time for  emergency appointments. The place is terrible the staff are rude and not helpful one bit
GP surgery review: scott-arms-medical-centre
Title: Disgrace
Rating: 1 out of 5
Visited: January 2024
Cannot get an appointment to see a GP. Pre-booked a telephone consultation 9 days in advance, told them to make a note I was working in a prison so phone call would have to be after 4pm. Rang 2 days prior to appointment to ensure there was a note on the system to call after 4pm. This was confirmed. I checked my phone on lunch on day of appointment and had two missed calls at 9am and 11am. I called them, asked them to call again after 4pm as requested, got told even though there is a note on the system they cannot guarantee this, so stuck between a rock and hard place, I have my own business, I have to work, I cannot wait around all day waiting for a phone call. But guess what......they didn't call after 4pm.

Useless really, pay my taxes for nothing.
GP surgery review: scott-arms-medical-centre
Title: Email address link does not work; sign of much wider issues?
Rating: 1 out of 5
Visited: November 2023
Hi. After a number of recent experiences, I am starting to think that this surgery has some serious issues in delivering any standard of patient care. In the first instance,  I think it right that I  take these up with the surgery direct. However, at the most basic level, please can you update the contact Email address to one which is current  / functional? This simply reinforces the suspicion that you simply do not want your patients to be able to contact you.
GP surgery review: scott-arms-medical-centre
Title: Extremely disappointing practice.
Rating: 1 out of 5
Visited: November 2023
I don't understand the rationale behind the appointment system at this surgery. I called to make an appointment for my son, he is at school, I am at work - his need isn't urgent, but he does need to see someone; yet you can only book appointments for the day you call - that's if you eventually get through and there is an appointment available.
Surely there has to be some way of booking appointments in advance? Not every condition needs to be seen on the day? People need to plan appointments around work/school etc? Most work places will ask you book appts either end of the day - I can't start work at 8am, begin the painful process of calling the surgery at 8am and then say right, I've got to go now for a Dr's appt, sorry!
Makes me wonder how many patients that do need to be seen urgently, give up at the sound of 'We are experiencing a high volume of calls etc etc' and then sorry all of the appts for today have gone or can you get here for 10.10am today.
Terrible, terrible service. All hospital outpatient services are back to normal so there is no reason whatsoever, for this type of sub-standard service.
The standard copy & pasted reply isn't necessary either about the amount of call centre reps that you have - that doesn't help patients understand the appointment slots and the booking 'system' that you have.
When this surgery was on Pages Lane, it was brilliant. The service was great, but since the move it's just been hideous.
GP surgery review: scott-arms-medical-centre
Title: Declining service
Rating: 2 out of 5
Visited: September 2023
I rang to check my blood test results, receptionist told me they are satisfactory, I asked about a couple of key ones as they were high previously, she told me they were satisfactory but one was slightly high and at the same time she told me she was not clinical which I get. I had slightly borderline cholesterol last time and was keen to find out what they were but again as she was not clinical she could not say which I understand.                                                                         
What is the point of a blood test nowadays if you cant receive confirmation from your GP to let you know how the results are. The medical Centre has just gone down hill, seeing different Dr doesn't help- the last one told me to take anti-inflammatories but I'm allergic. Had the gp bothered to read up on my notes before she saw me would have been helpful. Good job i was on the ball.
So dissapointed with the joining of these practices because no GP cares anymore.
GP surgery review: scott-arms-medical-centre
Title: Extremely Poor service.
Rating: 1 out of 5
Visited: August 2023
Since merging several surgery's together, somehow the Scott Arms medical practice has nose dived, and from feeling I like a patient, I now feel like a number and more importantly, an inconvenience to them, and that my health no longer matters. I Struggle to get an appointment, as I work and can't be sitting on my phone from 8am every morning, yet you can't book an appointment on the nhs app with them either. I have messaged practice to say such and ask if they can make an appointment for me, and was just told if you want an appointment you must call. They only have one phone number, so regardless of what your calling for, you wait in one queue, the last time I tried when I was an annual leave, I waited over 1 hour and a half. Service is appalling, and yet they don't seem to care! I know several people have all experienced the same, so I am not alone here. I just want an appointment, like in the old days when you were based in pages lane!
GP surgery review: scott-arms-medical-centre
Title: Credit where it's due
Rating: 3 out of 5
Visited: August 2023
I've had cause to call twice and visit once this week.  Although it takes some time to get through on the phone I have to say the staff have been lovely and professional once you get through.  On visiting today the reception lady was very friendly and welcoming.  The phone system really lets the Surgery down.
GP surgery review: scott-arms-medical-centre
Title: Receptionist
Rating: 3 out of 5
Visited: July 2023
Got the help required for my 88year old mother . The receptionists was aware of the urgency and got a technician to call me ..thank you
GP surgery review: scott-arms-medical-centre
Title: Horrendous surgery
Rating: 1 out of 5
Visited: July 2023
I rang for my daughter this morning g 8am,adult with special needs. I was told she could have a telephone appt and to expect a call today between 8am and 6pm .6pm came ,no call .I called them and I was told after talking g to 2 female receptionist that I'd said I couldn't recieve the call u till 7th July (blatant lie ) Thats not how they operate anyway ,I'd have to call on the day if that was the case .Meanwhile my daughter is again being neglected by the system and not getting any help .Her anti depressants are giving here v bad side effects and all we want is to change them .Why doesn't someone do something about The Scott arms surgery they have .ultitudes of bad reviews .But for a receptionist to say I'm lying to cover up her mistake is disgusting.
GP surgery review: scott-arms-medical-centre
Title: Improving Experience
Rating: 4 out of 5
Visited: July 2023
My third appointments to review broad spectrum blood test results that resulted in a telephone appointment. It was good & dialogue  friendly and seemingly the GP was interested in my continuing lower left heart pain that is in week 14. Two of 3 GP's here have been knowledgeable & good. 

However getting that appointment was initially concerning. I had sent a response to my reading of my own blood tests (I was later proven right) and confirmed I required a follow up with a Dr. 

It was when I phoned to do that & had battled to explain it all, in that I was simply phoning to make that appointment, they told me to ring back 08.00 in mornings, they were busy. After exclaiming 'nonsense' & repeating again I was simply responding to the GP request to book appointment, the lady consulted her superior &  the appointment was agreed.

I have concluded it might have been a new receptionist & learning. Better hope they are better at triage.

3 out of 5 is fair, and if it continues to be a better experience, perhaps 4 next time.
GP surgery review: scott-arms-medical-centre
Title: Keep Away
Rating: 1 out of 5
Visited: June 2023
The worse GPS and the receptionist team are a joke have to beg for appointment if your lucky they might give you an over the phone appointment any time I call your call doesn’t get accepted then you get threw mid morning surprise they tell you call back tomorrow at 8am , they say all there staff are trained to triage but put you on hold every 2 seconds to find out if your eligible enough for an appointment, and if you keep pressuring them an appointment magically appears even if they say they have none
GP surgery review: stone-cross-medical-centre
Title: Appalling service
Rating: 1 out of 5
Visited: January 2024
My husband rang to get appointment yesterday was given a telephone appointment, Doctor just didn’t bother calling.
GP surgery review: stone-cross-medical-centre
Title: Disgusting
Rating: 1 out of 5
Visited: December 2023
Tried for three days to get a phone call appointment for my daughter who suffers with mental health have been told to take her to walk in centre explained I can’t get my daughter out the house because of her mental health this is why I’ve asked for telephone appointment. Went to surgery at 7:30am to queue to get a telephone appointment I was fourth and told no appointments left. Absolutely disgusting service!!!
GP surgery review: stone-cross-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: February 2022
Repeat prescriptions are never on time despite calling/email every month! Sometimes they don't even bother! You Have to do their job for them! Doesn't seem to be any knowledge of certain processes. Always playing a blame game. Eg . "It's the pharmacy, not us", (but it turns out to be the surgery). "It's this or that department's fault, not us!!" (GP surgery). No responsibility taken even when patients are feeling suicidal & are desperate! Emails go "missing" or "not received" then miraculously found when I speak with my consultant about it.
They're either useless or doing it on purpose.
I also left this review on Google.
GP surgery review: swanpool-medical-centre
Title: Ok practise if no emergency
Rating: 3 out of 5
Visited: August 2023
Once you manage to make an appointment (which could be challenging)  tge drs are actually very good, they do listen with compassion and act fast.