janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hanley-primary-care-centre
Title: Incredibly rude reception staff
Rating: 1 out of 5
Visited: October 2022
I had a very unplesant experiance with the practice. Wanted to order my repeat prescription online only to find out I was no longer a patient at the practice. When I called to question this, I was told a request has been made last year to remove me from the patient list. When I asked which practice… no response.Because I never enrolled elsewhere. No one informed me that I was no longer a patient here even thought they had all my details on record.I’m in the process of enrolling in the area I live now but the audacity the reception staff has its beyond belief. To add to this unpleasant experience the lady who answered the call decided to end our conversation with “oh shut up” and hang up the phone. I was informed by the new practice I’m the process of enrolling at, that no practice in the uk can take you off their patients list without a request from the new gp. So how did this happen? So without explanation, I’m currently without a gp for the time being until the paperwork is dealt with at the new practice. Consider changing your admin staff so things like this don’t happen again.
GP surgery review: hanley-primary-care-centre
Title: Receptionist: very bad customer service skills
Rating: 1 out of 5
Visited: September 2022
Sept 5, 2022(approx 14:45) - called the clinic to re-book a referred blood test; the receptionist who picked up my call sounded like she wanted to get me off the phone as soon as possible and could not care less. I started by explaining the situation in a couple of sentences and she replied with "Sorry?". I asked to clarify which part she missed." Instead of answering she responded by asking for my birth year. Throughout the phone call, she kept talking over me and sounded like she was about to hang up after each sentence. She tried to end the phone call with "We'll send you a text message with a link sometime this week". I wanted to let her know that I saw an appt for the following day and it's one I'd like to go to. She talked over me once again and said "ok fine fine". The call concluded with the acknowledgment that I will be receiving that link via text (since she didn't offer to book it for me). I had still not yet received said SMS 3hrs later so I had to call again. Thank goodness though - this time, a different operator answered and the link was sent to me within 5mins.

Thinking back, the first receptionist never took any details from me but my birth year - how could she have confirmed patient details to send the text to? 
This is the same receptionist (who's voice I've unfortunately become familiar with) that I recall was equally short on another phone call regarding a different matter earlier in the year. July 20, 2022 - same manner, attitude; didn't display any reassurance that the clinic's issue can be resolved in time to facilitate the resolution, an issue that had a direct impact on my service of care; was rude in accusing me of "making it difficult" when there was, in fact, a solution to the problem (that I didn't know about) all along. Instead of communicating the option,  she became agitated and impatient (showed in her tone and the accusation). Even though she actually called back with the solution that time, she is very unpleasant to interact with!
GP surgery review: hanley-primary-care-centre
Title: Great improvement
Rating: 5 out of 5
Visited: August 2022
Admin staff in reception, not so helpful, struggle a little to get an appointment, but when I’m touch management, things went smoothly great , managed to get an appointment for my dad, get to realise that’s a massive improvement since new management took over, I’m totally pleased, keep up the good work.
GP surgery review: hanley-primary-care-centre
Title: Automated
Rating: 1 out of 5
Visited: August 2022
This practice is providing poor care due to their over reliance on automated services. I asked for a consultation for headaches and a referral for an mri. I have been having reoccurring headaches since the pandemic. I was told I wasn’t entitled to referral for an mri. I experienced a severe migraine which meant I was unable to complete an exam. I was told I needed a letter from the GP in order to rearrange it. I asked for a GP letter through their app. I was told that I wasn’t entitled to a letter on the nhs and I had to pay £30 for one. I feel completely let down by the service and the stress that I am experiencing as a result of these encounters is now causing me to have another migraine.
GP surgery review: hanley-primary-care-centre
Title: well run practise
Rating: 5 out of 5
Visited: August 2022
from really good front desk to friendly g.p s i am more than satisfied with the surgery. no sitting around waiting to see doctor every time i have appointment i am seen within 5 minuetes.
GP surgery review: hanley-primary-care-centre
Title: Truly awful practice
Rating: 1 out of 5
Visited: June 2022
This GPs surgery is truly awful - they used to be fairly good but have changed significantly over the last couple of years. While some clinicians are kind and respectful. Others have a horrible attitude towards patients including shouting and name calling. I've never experienced anything like this from medical professionals. Would not recommend.
GP surgery review: hanley-primary-care-centre
Title: Issues never fixed and they never call back with updates
Rating: 1 out of 5
Visited: May 2022
Probably the worst practice I’ve signed up to. No one ever picks up the phone and issues are never sorted
GP surgery review: hanley-primary-care-centre
Title: Very Supportive
Rating: 5 out of 5
Visited: March 2022
Great staff, always willing to help patients. Telephone consultation are great for someone who have limited mobility, doctor has offered face to face appointment for examination.
GP surgery review: hanley-primary-care-centre
Title: Awful practice
Rating: 1 out of 5
Visited: March 2022
Avoid at all costs 

shocking staff
awful booking system and process
unable to have continuity with GP so your treatment suffers considerably as you will receive a different GP for every appointment 
I don’t trust this practice at all- avoid
GP surgery review: amwell-group-practice
Title: Brilliant Practice
Rating: 5 out of 5
Visited: August 2022
I have attended this practise for well over 10years and it has been my child’s practise for 4 years. The care that is given by all staff at this practice is above and beyond. The doctors are so thorough and attentive. It is extremely reassuring to have a doctors surgery that truly care about their patients.
GP surgery review: amwell-group-practice
Title: It works!
Rating: 5 out of 5
Visited: June 2022
As an aged 75 male, my health care needs are increasing. The team at the Amwell practice works well in helping me address these needs. The team's professionalism, commitment, and care is outstanding. It works, and works for me.  I recommend without reservation.
GP surgery review: amwell-group-practice
Title: Very impressive
Rating: 5 out of 5
Visited: May 2022
I recently registered to become a patient at this practice and this week I attended for my first appointment. Despite the restrictions of Covid and the flood of complaints one hears about GP surgeries both in the press and by word of mouth, I can only report havin received an extremely high level of courteous and very professional care and attention. I am delighted to have changed practices and for the first time for several years I feel real confidence in the Ammwell Group GP's practice with which I am now registered.
GP surgery review: amwell-group-practice
Title: Standards are slipping
Rating: 2 out of 5
Visited: February 2022
I have been with the practice for over 25 years, most of the time they got it right and were prepared to listen when they got it wrong. They do some great things but don’t always rise to the challenge of making improvements as timely as they could, innovation is slow. Technology is not their forte. Some wonderful staff at all levels and the odd bad ones who tend not to stick around for too long. However recent(ish) new practice partner additions and salaried gps seem to be working to a diffident patient care agenda than the other longer established staff making it in my opinion a less responsive, patient centric and caring practice. At recent times it’s been rather unpleasant and difficult to deal with. There is a lack a willingness to support patients with poor service received from the secondary care providers and the wider NHS making it a real struggle, almost to the point of  them refusing to recognise and deny the existence of the wider failings. Reviews of surrounding gp practices don’t seem enticing enough to jump ship so we are forced to remain, better the devil you know, and put up with an increasingly poor service rather than no service. Patients shouldn’t be held to ransom by poor primary care provider options. Just because you don’t seem to be the worst in the area doesn’t mean you should not try to address shortcomings and make improvements.
GP surgery review: amwell-group-practice
Title: Rude receptionist
Rating: 1 out of 5
Visited: February 2022
Never want to come bacj. Now applying for other practise.
My daughter was sick and tried to call the practise. It was ringing more than 15 mins with no answer. So, we decided to go there instead. When we went inside, it was very quiet like only 2 people around including me. We asked the receptionist if it possible to see the GP. "Have you called before you come here?". I said yes but nobody answered. All of the sudden, she looked very upset and said I was busy with phone non stop ringing and a lot of paperwork to do.
By the way, when i called i was no.1 on the line. Why wait 15 mins to answer the phone. The clinic was not that busy as I imagined.
GP surgery review: amwell-group-practice
Title: The surgery has gone down
Rating: 3 out of 5
Visited: January 2022
I joined this surgery in 2017! Having zero complaints! Always found reception staff helpful and polite! However today I visited and the receptionist on the desk phones was so rude whilst dealing with a patient on the phone! I couldn't believe the level of rudeness I was hearing! Such a shame as before this I really rated the surgery and now I'm totally put off
GP surgery review: amwell-group-practice
Title: Dreadful experience
Rating: 1 out of 5
Visited: January 2022
I called to inquire about a home visit for a covid jab for my elderly mother but the receptionist was extremely obstructive and tried to fob me off, she then swore at me under her breath. I asked to speak to the reception manager but the receptionist said it wasn’t possible and hung up on me. I have never been spoken to like this in all the years I’ve been coming to this practice and now feel I have no choice but to move to another surgery.
GP surgery review: ritchie-street-group-practice
Title: Great Experience
Rating: 5 out of 5
Visited: March 2023
I received a great reception today, and I always have done. It always seems to be organised and people are working,they are always very helpful. It is much appreciated by myself.
GP surgery review: ritchie-street-group-practice
Title: Reception communication
Rating: 2 out of 5
Visited: January 2023
Calling the practice is not a nice experience. I appreciate staff are likely overworked and it’s stressful but the receptionist I spoke to was very rude and unhelpful. In fact she hung up on me once she determined I wasn’t getting an appointment. All calls should always be handled with care or at least professionally. When I have seen the doctors in the past they have been great so it’s a shame that the experience before then is sub optimal.
GP surgery review: ritchie-street-group-practice
Title: Awful Receptionist
Rating: 1 out of 5
Visited: January 2023
I have just registered for this practice, called to book an appointment and the receptionist refused to give me any availability. Awful service, and awful first impression.
GP surgery review: ritchie-street-group-practice
Title: Excellent out of hours service
Rating: 5 out of 5
Visited: December 2022
Spoke to out of hours. 5* service.  Excellent communication.  Set up required tests etc.
Very helpful kind interested in my problems. 
Doctor could not have been better
GP surgery review: ritchie-street-group-practice
Title: Excellent customer service
Rating: 5 out of 5
Visited: December 2022
Efficient acknowledgment and action of repeat prescription requests. Polite patient, and friendly reception staff whose customer service skills go above and beyond what is expected. Would highly recommend!
GP surgery review: ritchie-street-group-practice
Title: Customer service
Rating: 5 out of 5
Visited: November 2022
Customer service that I had to was of the best it’s good to know that someone and the end of the phone know what they are doing it make you feel so comfortable
GP surgery review: ritchie-street-group-practice
Title: Very impressed
Rating: 5 out of 5
Visited: November 2022
I've hardly needed to bother the practice in the last 15 years  but in the last few months I have relied on their help and found the service extremely impressive. Quick, pleasant, friendly, and reassuring. I feel very lucky.
GP surgery review: ritchie-street-group-practice
Title: Considering all the challenges these days, very good
Rating: 5 out of 5
Visited: October 2022
I moved to this practice 3 years ago after losing trust in the surgery I had been with for nearly 50 years. The contrast was immediate – effective response by doctors, a professional team at reception, and good administration. It's disappointing therefore to read of negative experiences of others. These seem to focus largely on the appointment system, and involve 2 complaints: (1) That appointments can only be made for the same day. This does seem to be unduly restrictive. (2) difficulty in getting through to the surgery. While I usually have to wait 10 - 15 minutes to get through on the 8 o'clock call, that does not, in these resource constrained times, seem all that unreasonable. I have also made use of the Econsult system to report medical issues, and have found that very useful, with a relatively quick response, followed up where necessary with a face-to-face appointment.
GP surgery review: ritchie-street-group-practice
Title: Be Prepared to wait!
Rating: 1 out of 5
Visited: July 2022
The practice needs to sort out their phone system as it takes 30 min plus to get through whether your booking a face to face appointment, a call or have a query about a prescription you were given.
Please sort it out
GP surgery review: ritchie-street-group-practice
Title: Dread calling reception
Rating: 1 out of 5
Visited: July 2022
It is virtually impossible to get an appointment and reception staff are mostly at best, unhelpful and at worst, rude. I now dread having to make an appointment. You are not made to feel welcome or safe at this surgery. They are still playing the 'stay away due to covid' pre-recorded message on their appointment line despite the fact that you are apparently now able to walk into the surgery. I suffer from anxiety and have been unable to reach my doctor for a week after experiencing unpleasant side-effects while following her instructions to weaning myself off the drugs. Being unable to reach any doctor, being cut off the phone when trying to make an appointment and being faced with unhelpful and unempathetic staff when I do (I was told to 'send an email') only exacerbates my anxiety. I have thankfully moved home and will be changing my surgery immediately.
GP surgery review: west-hampstead-medical-centre
Title: Staff not well informed and unresponsive.
Rating: 2 out of 5
Visited: August 2022
My newborn daughter has unfortunately some congenital orthopaedic issues, that require further investigations, physiotherapy and specialist review. The associate physician that we saw at 6 weeks review (not even GP) was not familiar with the pathologies and terminology or the facilities in the area (I was told that there is no baby physiotherapy, which is not true). She finally requested just an ultrasound of her spine, but we have been waiting for more than 2 months now, which is unacceptable given that this type of scan is not diagnostic after 3-4 months of age. Unfortunately, we need to arrange everything privately in order not to miss the diagnostic window and prevent future complications... Wouldn't recommend.
GP surgery review: west-hampstead-medical-centre
Title: Excellent Practice but difficult to make appointments
Rating: 4 out of 5
Visited: August 2022
I had to phone or queue to make an appointment which was only possible for the morning or afternoon of the same day.  I found this extremely difficult to make.  When I tried to email the practice I got no reply from the GP.  
Once with the GP I found the attention to my needs to be excellent.
GP surgery review: west-hampstead-medical-centre
Title: Best practice I have ever been with
Rating: 5 out of 5
Visited: July 2022
This is honestly the best doctors I have ever registered with. 
The doctors are always super helpful and professional, have been incredible!
It is also very efficient and am always able to get an appt often the same day when needed!
GP surgery review: west-hampstead-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
I have always found everyone at the Practice very kind and helpful 
and have always sung their praises to friends and family.   I would have no hesitation in recommending the practice to anyone who was considering joining it.
GP surgery review: west-hampstead-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: June 2022
The staff, receptionists and doctors,  pay attention to the patient and are pleasant.
The process to get an appointment and prescriptions is easy and there are no waiting time to get someone on the phone.
GP surgery review: west-hampstead-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Fantastic, friendly staff from receptionists to the GP who saw me.  Please don’t privatise the NHS Tory party!!!
GP surgery review: west-hampstead-medical-centre
Title: Efficient service whenever needed
Rating: 4 out of 5
Visited: June 2022
I was able to make my last appointment online. Logged in via IT system and was called and dealt with promptly and professionally. Was made to feel welcome to discuss my problems and have them investigated as needed despite pressures on system. Am awaiting blood test and will then have to see how best to get results
GP surgery review: west-hampstead-medical-centre
Title: Kind and trustworthy
Rating: 5 out of 5
Visited: May 2022
I have a young baby and they have been amazing with appointments and vaccinations
I was able to get on the day appointments for emergencies and gps were always kind and listened carefully
GP surgery review: west-hampstead-medical-centre
Title: Brilliant practice
Rating: 5 out of 5
Visited: May 2022
I have been with this practice for 2 years now and always find their service efficient and effective.
GP surgery review: winchmore-hill-practice
Title: Great Practice
Rating: 5 out of 5
Visited: June 2022
I went in to make an appointment today, and got a telephone one for this afternoon! The receptionist was so pleasant, helpful & efficient … she quickly uploaded photos I had taken to support my appointment. Excellent service, many thanks
GP surgery review: winchmore-hill-practice
Title: Very professional and informative Nurse
Rating: 5 out of 5
Visited: June 2022
The nurse was fantastic, gave me so much information and advice. Great mannerism in that made you feel very comfortable and you could ask questions. Could not ask for more. Friendly, professional, polite.
GP surgery review: winchmore-hill-practice
Title: Reception professional
Rating: 5 out of 5
Visited: June 2022
I recently had a letter that needed my GP to complete at short notice. The ladies on reception were very kind and sincere in their conversation with me. I found one lady particularly kind and sympathetic and I express my thanks to her. I received a rapid response and it has helped me with a very stressful situation. Thank you reception!
GP surgery review: winchmore-hill-practice
Title: Great nurses
Rating: 5 out of 5
Visited: June 2022
Both nurses were very kind and professional. 
I had a very bad leg injury. All better now, thanks to them
GP surgery review: winchmore-hill-practice
Title: Superb
Rating: 5 out of 5
Visited: June 2022
Always reliable, ready to help and have never let me down. Lucky to have this service. Sometimes the wait can be long on the phone but it is always answered and always get a call back within time promised.
GP surgery review: winchmore-hill-practice
Title: Good Practice
Rating: 4 out of 5
Visited: May 2022
Very welcoming and the staff are very pleasant and helpful. Just need to get the ‘self check in’ machine working, to reduce the queuing.
GP surgery review: winchmore-hill-practice
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
Never had a problem securing  a telephone appointment with GP, very convenient to have chemist next to the reception. Friendly staff
GP surgery review: winchmore-hill-practice
Title: Excellent care
Rating: 4 out of 5
Visited: April 2022
The practice is always accessible and easy to navigate around. Not only that, the friendly staff are always polite and helpful within the practice. We haven't had issues with anything regarding our health that got ignored or dismissed which is our upmost priority when looking for our medical practice.
GP surgery review: winchmore-hill-practice
Title: Really helpful and assuring
Rating: 5 out of 5
Visited: March 2022
Quickly got an appointment and the doctor gave me a thorough check, listened to my concerns and referred me for an appointment straight away. I felt very assured and comforted, the doctor was very open and approachable.
GP surgery review: winchmore-hill-practice
Title: Nice receptionists
Rating: 3 out of 5
Visited: February 2022
Just pop over last week to get some advise and I noticed how calm and welcoming the receptionist was.
She didn't rush anyone.
GP surgery review: dr-km-alkaisy-practice
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
When I phoned to book an appointment with a medical concern,I was met with a very pleasant lady who assisted me politely. When explaining my medical peace of mind  listened and used her discretion to know where to place me in the list of priority. I was given a next day appointment which I was very grateful for as I was concerned myself. 
I attended the GP surgery where again I was met with a very pleasant lady who dealt with my concern in a professional manner. The Dr then requested for me to return to the receptionist and book a appointment. I did and the ladies couldn't have been anymore helpful.I was given the relevant details and left with peace of mind that the matter I phoned about was being dealt with to my satisfaction.
GP surgery review: dr-km-alkaisy-practice
Title: Excellent service
Rating: 5 out of 5
Visited: November 2023
Excellent experience with the front line staff and their friendly approach to patient.
Their services is patient centred care
GP surgery review: dr-km-alkaisy-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
I can’t fault any of the staff.Everyone is polite and acknowledge your needs when I’m not sure about it.Keep up the good job
GP surgery review: dr-km-alkaisy-practice
Title: Appointment
Rating: 5 out of 5
Visited: November 2023
I have had 2 appointments in the last month and they have both been on time within 5 to 10 mins wait.Also very good receptionists very helpful and understanding.
GP surgery review: dr-km-alkaisy-practice
Title: Good practice
Rating: 5 out of 5
Visited: November 2023
The service was fast and very seamless for me. The staff attended to me and my family in a friendly manner.the environment is clean and condusive for everyone
GP surgery review: dr-km-alkaisy-practice
Title: Great Practice
Rating: 4 out of 5
Visited: October 2023
With this surgery you can get an appointment very quickly and get seen to very quickly too. The secretaries always try to help you too.