janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: pear-tree-surgery
Title: Bad Phone service
Rating: 3 out of 5
Visited: August 2022
From waiting on the phone for more than an hour because of a que of around 10 people just to get to first in line for the phone to continuously ring and no one to answer.
GP surgery review: pear-tree-surgery
Title: Just a joke
Rating: 1 out of 5
Visited: August 2022
Staff very rude, never ever answer phones at all, took me 29 mins for them to pick up phone, waste of time
GP surgery review: pear-tree-surgery
Title: Waiting for hours
Rating: 2 out of 5
Visited: June 2022
I had to call 111 this morning due to intense stomach pains and blood coming out of me. I spoke to a clinician who called me roughly within the time frame given to me. He then referred me for a phone appointment with my GP at 9:30 am. I phoned at 11am as I hadn't heard anything. They said they would call just after 11am..... I waited until 12:15am... then they told me I was next in the queue. Its now 1pm. Maybe I should have ignored the clinician and called an ambulance. God knows how much longer I'll be waiting.
GP surgery review: pear-tree-surgery
Title: Not very happy
Rating: 1 out of 5
Visited: May 2022
i stood in line on my own for 20 mins before any one called me to desk, whilst 4 people was working on pc training, not on phone calls just training, no one could be bothered to help me. Never ever do they answer phone calls just pick up phone and put down, need to stop this now, extremely bad customer service
GP surgery review: pear-tree-surgery
Title: Worst practice I've ever known
Rating: 1 out of 5
Visited: May 2022
I have been driven to both sobs and fury because of this surgery. Every month, I have to order refills of my prescriptions, and every month, this surgery's front desk staff cannot seem to manage this. So my prescriptions are delayed every month no matter what I do. Also, this surgery is very difficult to get hold of by phone, and when you finally do, staff can be very abrupt and unhelpful. I've been promised that a duty doctor will phone me back same day, and nobody phones me. I've asked to see a doctor, and have been refused, or the appointment I get is three months off. I've emailed the surgery where I can't get through via phone, and they seem to mostly ignore emails from patients. They have also ignored letters from my hospital clinicians. Finally, they recently de-registered me from the practice without notifying me, leaving me without any practice, when I needed to renew my meds. It took AGES to put right because of their slow response even though I marked it "urgent." Couldn't be worse.
GP surgery review: pear-tree-surgery
Title: Terrible
Rating: 1 out of 5
Visited: April 2022
60 mins in a queue on the phone I was 8th in the queue! 60mins later I'm 5th. Absolutely disgusting Answer your phone to your patients 😡
GP surgery review: appletree-medical-practice
Title: Helpful staff
Rating: 5 out of 5
Visited: January 2023
Great practice, helpful staff  and always willing to listen and advise, great with my children. Always try to do their best in challenging conditions - doctor will call you even if all face to face appointments have been taken.
GP surgery review: appletree-medical-practice
Title: So caring every time
Rating: 5 out of 5
Visited: January 2023
Can always get an appointment when I genuinely need one. They listen and often take longer than they should. I feel very lucky compared to the experiences my friends and family have elsewhere.
GP surgery review: appletree-medical-practice
Title: Excellent medical treatment
Rating: 5 out of 5
Visited: January 2023
I went to Appletree Medical Practice in Duffield Derbyshire for some  Ear Syringing. The Health Care Assistant ( whom, unfortunately , according to your rules I cannot name name ) greeted me with a smile and my right name and made me feel comfortable. She was very professional and explained what the treatment entailed and she went along. She treated my left ear first but after cleaning it she found something utilising  a hand held" torch/ microscope". She believed that was a cause for concern.She briefly researched the likely cause.  She then completed treating the right ear to check that too. That was satisfactory. But then checked to see if any clinicians were available to examine my left ear. An Advanced Nurse Practioner .
was available after a very short wait she checked and said it would be best to have a General  Practioner. examine it to double check it. She was very helpful too. When a General Practioner. became available after another short wait he  examined my left ear.He then helpfully explained to me and the Health Care Assistant what the issue was and determined that it was safe and no further treatment was required. I was reassured by him. Overall it was excellent treatment by the Clinicians at this very good practice in my opinion.
GP surgery review: appletree-medical-practice
Title: Good service
Rating: 4 out of 5
Visited: January 2023
All the nurses I have seen are experienced and concerned about their patients. Doctors also but difficult for them because it's difficult to get the same doctor on a regular basis.
GP surgery review: appletree-medical-practice
Title: Very good consultation with a GP registrar doctor
Rating: 5 out of 5
Visited: January 2023
I was welcomed into the consultation room by the gp registrar doctor who listened to my medical concern. I had had a consultation about my concern around a decade ago but still had a more recent concern because if a change  thought I had detected. The gp registrar doctor took  photographs of this area of concern ,including one with a measurement ruler to give scale, and sent it for further investigation.  I thought this action was very good,very technologically and medically modern and a good means of diagnosis.  Their manner was great throughout the consultation very respectful and very interested, right up to standing up  and opening the door for me to go out of the consultation room at the end of a very good experience I thought.
GP surgery review: appletree-medical-practice
Title: Friendly and helpful
Rating: 4 out of 5
Visited: January 2023
We are quite new to the practice but have had to use it a fair bit with our toddler and newborn. On each visit, all members of staff have been very helpful and friendly and, despite pressures on the NHS, always make you feel listened to and cared for as a patient. I'm very pleased we moved to the practice.
GP surgery review: appletree-medical-practice
Title: Medical check
Rating: 5 out of 5
Visited: December 2022
The process to book was efficient with the office staff being polite and informative.

The appointment with the nurse was also professionally conducted and she was thorough and coherent when explaining the blood test results.

The advice given made sense and related to the data she had in front of her.

There was also ample opportunity to ask questions.
GP surgery review: appletree-medical-practice
Title: Very supportive practice
Rating: 5 out of 5
Visited: November 2022
My Mother is currently receiving “end of life” care.
Everyone we have spoken to, or seen has been kind , caring, knowledgeable, and eager to help.
Support has been timely, and communication has been honest and open.
I have been extremely impressed by the support we have received for both of my parents during this very difficult time.
Thank you
GP surgery review: appletree-medical-practice
Title: Very good
Rating: 5 out of 5
Visited: November 2022
Excellent medical appointment with the Nurse, very informative and helpful. I asked for something else to be looked at and she dealt with it straight away. Thanks
GP surgery review: appletree-medical-practice
Title: Great Nurse
Rating: 4 out of 5
Visited: November 2022
It was only an asthma review but the nurse was fantastic and very proactive with my condition. Changing my medication to suit my needs and behaviour. Also a lovely person.
GP surgery review: riversdale-surgery
Title: Disappointed
Rating: 3 out of 5
Visited: June 2022
I have just got home from a hip replacement and called the surgery to arrange a letter to halo gym for the referral team to assess me and give me a training routine.
Having spent a hr on the phone  the receptionist told me I had to make an appointment with the doc. 
I had to suggest a phone appointment. 
The earliest was 19th July. Great that would do. 
She then tells me the letter would take a few months to process. 
I need physio and a training regime soonish not 3 or 4 months time when my mobility is lost and its too late to remedy. 
I appreciate the receptionists are just answering phones all day but just a small amount of thought and compassion would not go amiss. 
This response is totally unacceptable. When ill patients need treatment while there is a chance of success but the receptionist was reducing the possibility of that success with her response.
GP surgery review: riversdale-surgery
Title: Another 20 minutes of my life wasted
Rating: 2 out of 5
Visited: June 2022
What is the point of having a phone system or paying receptionists when you don't answer the phone. Why not do what every other corporation is doing now and just have an automated chat bot because then I would not have to sit there for 20 minutes waiting for someone to answer the phone and being told i'm still first in the queue.
GP surgery review: riversdale-surgery
Title: Attentive, Courteous staff and surgery
Rating: 4 out of 5
Visited: April 2022
In the past few months both myself and my husband have used this surgery three times, once for the nurse, twice for individual doctor queries.  In all cases the surgery was able to fit us in for appointments without too much of a wait, we are very impressed.  Having recently moved from a surgery where is was commonplace to wait at least two and a half weeks for an appointment, when an appointment was requested by my husband he was phoned back by a doctor within hours of the call for his leg injury.  The doctor then quickly organised a scan and physiotherapy for him.  I received a doctors appointment for a non emergency problem within the course of a week.  I think it is entirely correct that this surgery is carrying out appointments by telephone where possible, they need to safeguard their staff from coronavirus which is still a problem and in addition safeguard their other patients.  Telephone consultations in our experience have worked well, staff are attentive, responsive and proactive.  We would recommend this surgery to others.
GP surgery review: riversdale-surgery
Title: Hard to contact
Rating: 2 out of 5
Visited: February 2022
As if it isn't hard enough to get through on the phone, so today I thought I would do an online consultation... Where do I start!. The form was so difficult to find. Anyway after a few fails, I found it. Filled in the form, added photos and submitted... Only to get error 500. Due to my mental health issues I really cannot cope going through the process again. An absolute diabolical service.
GP surgery review: inspire-health
Title: Excellent mental health support
Rating: 5 out of 5
Visited: November 2023
I have struggled with my mental health throughout my life. In the past few weeks I found myself in a very bad place. My GP arranged for crisis support and medication on the same day as well as providing me with details for longer-term counselling services. I have found my GP to be extremely supportive and very easy to talk to. Thanks to their intervention I have hope that I can turn a corner. I am immensely grateful for their help, and feel very lucky to have access to these services.
GP surgery review: inspire-health
Title: Nice friendly practice
Rating: 5 out of 5
Visited: November 2023
My experience has always been good, all the staff are very helpful and accommodating. The Doctors I have seen have been nothing other than professional and helpful.
A first class practice
GP surgery review: inspire-health
Title: Very helpful
Rating: 4 out of 5
Visited: November 2023
Always get back to me and can solve things over the phone which is helpful has I'm working most of the time.
GP surgery review: inspire-health
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
Thanks for ringing me and explaining the two options available to help my medical condition extremely helpful 

Many thanks 

Simon
GP surgery review: inspire-health
Title: Abysmal
Rating: 1 out of 5
Visited: October 2023
Communication and support needs for autistic patients dangerously inadequate. Mistakes and admin errors frequently made. Incapable of learning from complaints and improving as a result, continually making the same mistakes repeatedly. Some aspects of clinical care questionable by some GPs. Far too casual and settled with their lot here and no desire or passion to improve patient care.
GP surgery review: inspire-health
Title: Amazing practice
Rating: 5 out of 5
Visited: October 2023
Felt listened too, my appointment wasn't rushed at all and i left feeling relieved and at ease that my best interests were taken into account
GP surgery review: inspire-health
Title: Excellent service
Rating: 4 out of 5
Visited: October 2023
I was seen same day and got some advice,  this was then followed up by a phone call with a further recommendation. Another phone call was made to ensure that I was ok and to check in case any further was required.
GP surgery review: inspire-health
Title: Fantastic Doctor/ Nurse and receptionist.
Rating: 5 out of 5
Visited: October 2023
From start to finish amazing service thanks
Can not recommend this practice enough. My thanks.  Even the Dents chemist were amazing and all under on roof
GP surgery review: inspire-health
Title: Seen quickly
Rating: 5 out of 5
Visited: September 2023
I wasn’t keen on the new online service for registering for an appointment, however - the first time I used it, I filled in my details and symptoms and received a call back within two minutes. I was seen by 9:35am and was picking up my antibiotics shortly afterwards. A perfect experience and I’m grateful to everyone involved.
I appreciate this may not be the case on every occasion, but this time the system worked exactly as intended.
GP surgery review: inspire-health
Title: Inaccessible when trying to get an appointment
Rating: 1 out of 5
Visited: September 2023
Tried on line for 4 days, all appointments of any kind have been suspended. Tried ringing, the receptionist could not be more uninterested. I ask how to make an appointment because online was impossible. I was asked to self diagnose, when I pointed out I had no medical training so I could only describe my symptoms, she told me ring 111 or go to the hospital as they were closing early ! 
What exactly do they do here if they are not prepared to help people and just advise to go elsewhere ?
GP surgery review: royal-primary-care-chesterfield-west
Title: Can't even get through to them
Rating: 1 out of 5
Visited: June 2022
Trying to constantly call from 8am for my partner and the line is constantly busy. How are you even supposed to make an appointment anymore and the online appointment system takes up to 3 days it's terrible when u need an appointment about something possibly serious and you want to actually talk to a person but can't get though just cuts off. Something needs to be done to make this process easier because it's beyond a joke!
GP surgery review: royal-primary-care-chesterfield-west
Title: How is this patient care?
Rating: 1 out of 5
Visited: April 2022
Was asked to provide blood pressure readings for 7 days as my last review was high and they didnt want to "up" the medication if it wasnt neccessary, so i obliged and completed the 7 day trial last monday.. A week later received a message asking to ring and make an appointment to speak to a Dr about the aforementioned results.
Rang over 50 times today starting at 8:30am, its now 16:30 - still engaged! , I'd like to say this is an isolated occurance but as soon as the surgery opens at 8:30 you can ring non stop for 45 minutes with it engaged all the time, then when you do get through to IVR hell your in a queue for another 20 minutes.

Its worth noting that anytime - If you call to make a Dr appointment and actually manage to speak to someone the next appointment is almost a month away and in some occasions over a month. Even just asking to speak to a Dr your told 2 weeks or more, the funny thing is, if you advise them its urgent and you'll go to A&E an appointment miraculously appears.

If you want a prescription and cant wait a month - your outta luck.
If your ill and need medical help but dont want to burdon a hospital with you will have no choice but to wait for it to get that urgent you have no choice but to goto A&E.

Absolute Shambles, no where to turn to and cave man care if by some miracle you get to speak to someone, lack of everything from empathy to resolve!
GP surgery review: royal-primary-care-chesterfield-west
Title: 30 yrs a patient and after today no more. Shambolic.
Rating: 1 out of 5
Visited: March 2022
30 + yrs I have been with what has now evolved to RCP and today is the last. A health care professional wrote to "my" GP to say could I needed to be seen as he has concerns I may have a condition. I received a text some weeks later to phone for an appt from RPC to book. 4 days of ringing engaged before I managed to speak to someone to book a "phone" appt with  GP. for 9 days later. Day before appt received a text to say appt was cancelled due to illness and to phone and make another appt, not we will call you. Shambolic and the last straw for me. Before I am replied that you are very busy, so is the associated sector of the care industry I work in. I hope the CPP and CQC are watching you with interest.
GP surgery review: royal-primary-care-chesterfield-west
Title: More Chance of a lottery win!!
Rating: 1 out of 5
Visited: February 2022
Spent all morning getting an engaged tone and finally got through at 12:30.. great I thought when I was then told I was 2nd in queue.. within 5 minutes I was up to number 1 and the excitement of finally speaking to a human got real

And then.. constant message on loop telling me I can book online (no slots available for the next month as I had tried that!!)... after 60 minutes of the same message.. I gave up... let’s just hope my medical problem isn’t serious!!
GP surgery review: royal-primary-care-chesterfield-west
Title: Getting an appointment is like trying to get concert tickets
Rating: 1 out of 5
Visited: February 2022
I have been with this surgery my whole life, and from now I will be changing. The appointment system is absolutely ridiculous. I rang this morning at the crack of dawn to try and secure myself an appointment. Cannot even get through to the terrible automated service. I have been presented with a ‘User Busy’ screen every 160 times I called. Normally, it dials straight away but then I am placed in a queue of half the population of Chesterfield for most of my day to then be told there is no appointments. This it won’t even dial. Just going to hope and pray what I was calling for wasn’t urgent
GP surgery review: royal-primary-care-chesterfield-west
Title: Rude and unhelpful
Rating: 1 out of 5
Visited: January 2022
The GP was supposed to call me after 10.15am as I had a dental appointment. She rang at 8.45 but then rang back at 12.40 after I informed her about the note about the time on my brothers record, which she clearly didn’t read. When she did ring me back she was obnoxious in her approach, rude and she didn’t listen, she was quick to jump in with assumptions. She promised a face to face consultation for something that has been going on since April 2021.
This has not happened yet snd I am not spending over 2 hours to get through by telephone.
We have decided to register with a more responsive and helpful practice.
GP surgery review: royal-primary-care-chesterfield-west
Title: Concerning
Rating: 1 out of 5
Visited: January 2022
Rang on Monday 10th January 2022 and asked for a doctor call back.  Was told a doctor would ring later that day. Now Wednesday 12th January and still no call. Just not acceptable.
GP surgery review: horizon-healthcare
Title: Well done
Rating: 4 out of 5
Visited: July 2022
Had a diabetic foot check, some problems were found and sorted with an appointment at foot clinic and treated within days. Solved a painful foot problem. Well done
GP surgery review: horizon-healthcare
Title: New Surgery makeover!
Rating: 4 out of 5
Visited: July 2022
I've been impressed with the new set-up, I was dreading ringing up to book an appointment this morning,  as it's always been stressful trying to get an appointment.  The online queuing system was seemless, even got an appointment!!!   The Docter was very professional and tended to my issues professionally.   I believe the surgery has turned a new leaf.  I'd stopped going to the surgery for nearly 4 years, you simply couldn't get through.  I have also requested online tests today, see how that pans out.
GP surgery review: horizon-healthcare
Title: New non urgent appointment booking system saves time
Rating: 3 out of 5
Visited: May 2022
I needed a non urgent appointment and dreaded the usual phonecall / waiting/ redialling process. 

Instead, I was on my Horizon account when I spotted alternative booking system with the practice - followed steps/ links and it was very clear, easy and helpful to get a non urgent appointment booked in. Practice got back to
me promptly via email which works well for me as it popped up on my phone when they replied. 

I would highly recommend using your online account with the practice for ordering repeat  prescriptions and for non urgent appointments. It saves time sitting on a phone and should then free the practice up to be able to deal with more urgent patients who haven’t got an option not to call the practice. 

Will use this from now on for repeat scripts and non urgent appointments. Thanks.
GP surgery review: horizon-healthcare
Title: Invisible Clinicians and unhelpful support staff
Rating: 2 out of 5
Visited: May 2022
The practice is still attempting to handle everything online and by phone but have inadequate systems and processes to do this. Reception staff don’t have access to the online systems meaning a simple request, and enquiries regarding delays in responding, take several steps for staff and cause additional stress for patients, which one direct response would avoid. The overall effect is to create bottlenecks adding to the administrative workload and slowing down the response to basic enquiries and requests still further.
GP surgery review: horizon-healthcare
Title: Mum was deal with very well
Rating: 4 out of 5
Visited: March 2022
My 84 year old mum had cause to contact the Surgery last Tuesday. By Friday she had seen a Dr (in person), had Bloods taken (at the Burton Road site), and been called by a Dr to tell her the results. She was then prescribed Antibiotics and other Medication. What great service. She had previously moaned about the Practice when she couldn't get her itchy ears syringed as fast as one of her friends could get her Heart Pacemaker referral (at another Surgery) - but lets get real! HH was one of the 1st to contact its patients for their Covid-19 Jabs back in January 2021, and they were the 1st Practice in Derby to offer their patients the Flu Jabs in September 2021 (as other Practices had no Vaccine). Resources are limited, but when it's your turn to see the Dr you do get excellent service here..... in our experience.