janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: langstone-way-surgery
Title: Impossible
Rating: 1 out of 5
Visited: October 2023
impossible to get an appointment, or speak to a doctor, or get access to test results etc...
What does one do after these stepps are tried for several days??

1. Call surgery - impossible to get through - your call will get cut off...
2. Go online as instructed, but Online Access says : "We have temporarily paused access to online enquiries. please call the surgery to book appointment" 
3. Try again the following day at 8am ... and same message appears . 
4. Ring surgery again at 8am - and by their own admission 08:04h is possibly too late- and the phone is cut off ... 
5. Go online again. Online Access again says : "We have temporarily paused access to online enquiries. please call the surgery to book appointment"
6. Ring Surgery... you will not be put on hold to speak to someone but you are again cut off...

Impossible....
GP surgery review: langstone-way-surgery
Title: Appointment
Rating: 2 out of 5
Visited: September 2023
Hi l called surgery and make an appointment today. I am still waiting for my appointment. I need to know about my medicine because Dr gave me them for two weeks. I don’t know what can I do? I continue my medicine or stop it.
GP surgery review: langstone-way-surgery
Title: No appointments
Rating: 1 out of 5
Visited: September 2023
I have been trying for a month to make an appointment. Online system is always unavailable. I tried today at 8.04am and same again
GP surgery review: langstone-way-surgery
Title: Horrible
Rating: 1 out of 5
Visited: September 2023
Everything others have said about this place is true. I honestly don’t know what they are doing and how they get away with it. I called the number and went from 3rd in the queue to 1st and was waiting so long I went to the surgery in person and went to reception where the rude unhelpful person there did nothing to assist me and they still hadn’t answered the phone. When I said I’ve been on hold for 45 minutes stuck at “you are caller 1 in the queue” they said oh there’s a fault with that. It’s like a trick they enjoy playing on everyone, how many people are trying to ring the number and wasting time holding all the while they know no one is ever going to get through. I’ve left and registered elsewhere. That’s what everyone should do and when they have no patients they won’t get any NHS money and go out of business. Because that’s what it’s run as, a business scamming customers who don’t realise they have a choice, it has nothing whatsoever to do with healthcare.
GP surgery review: langstone-way-surgery
Title: Impossible to see a GP
Rating: 1 out of 5
Visited: June 2023
I have tried over the past 3weeks to make an appointment using their online system. It continually says that it’s unavailable and will be working the next day. It never is. It’s impossible to make contact via phone as calls are not answered and when I called in to ask how else I could make an appointment a very disinterested receptionist told me that they knew they had problems with the online service and to call for an appointment. When said that system didn’t work either. Therefore my only option then was to call 111 go to A&E or change GP surgery. The receptionist did not respond and just shrugged her shoulders. Unbelievable!
GP surgery review: langstone-way-surgery
Title: rubbish
Rating: 1 out of 5
Visited: May 2023
the staff not helpful at all
can't get through the phone to ask a question or want to speak to someone about my scan result
if i go and see them about a letter came from the GP for a blood test they have no clue what so ever they don't even try to help 
i email them about prescription and attach INR reading they don't even bother to open the attachment until i go and see them in person to tell them...what type of staff are these
GP surgery review: millway-medical-practice
Title: Impossible to contact
Rating: 2 out of 5
Visited: December 2023
Have been trying for over a month to try and get in contact with any member of staff, I’ve spent full days of my life repeatedly ringing but not able to get through. Would not recommend.
GP surgery review: millway-medical-practice
Title: Do Not Recommend
Rating: 2 out of 5
Visited: October 2023
Difficult to contact, have to phone or start econsult within a couple minutes of it opening or it'll say they’ve run out of appointments for the day/have closed econsult and that you need to try again the next day. If you do manage to get through, they then phone you at some point in the following days, during the work day without prior notice. Difficult to get referrals actually sent and test results back, need a lot of follow up from the patient even if the clinician agrees with your request when you first make it. During a rare in-person appointment, the clinician took a phone call on their personal phone during my appointment, and was discussing some building work. Some clinicians are helpful and seem like they're trying their best but stretched thin, but others are rude and condescending from the off.
GP surgery review: millway-medical-practice
Title: Outstanding Practice
Rating: 5 out of 5
Visited: September 2023
I came to see one of the many outstanding doctors at this practice, I was feeling incredibly low and I was treated with the utmost kindness and patience this level of attention these days is hard to find and practically unheard of!
If I could give more stars I would to Millway Medical Centre and all their staff… Not only are they a superb medical centre but to be excellent consistently is not an easy task! The doctors and and all their staff go above and beyond for their patients, when one gets this level of service it is deserving of praise!
Well Done Millway Medical Centre!
GP surgery review: millway-medical-practice
Title: Very bad
Rating: 1 out of 5
Visited: February 2023
Its not possible to get an appointment here. Online booking doesn't work, as it only lets you book a specific type of appointment that you have to be assigned, and upon calling I was told there are no appointments avalible at all, ever.
GP surgery review: millway-medical-practice
Title: Can't get an appointment
Rating: 1 out of 5
Visited: December 2022
Its not possible to get an appointment here. Online booking doesn't work, as it only lets you book a specific type of appointment that you have to be assigned, and upon calling I was told there are no appointments avalible at all, ever.
GP surgery review: millway-medical-practice
Title: Non responsive
Rating: 2 out of 5
Visited: December 2022
It is next to impossible to get an appointment at this practice. After waiting on the phone for close to an hour the call then drops and i am unable to get back on. They really need to do better.
GP surgery review: millway-medical-practice
Title: I always feel safe
Rating: 0 out of 5
Visited: October 2022
I am long-term patient of Millway,  
I suffer from an extremely rare condition that results in me having to visit the clinic very often. I would like to take this opportunity to sincerely show my gratitude to the reception staff and the whole team.  
They’ve known me for many years and without any form of bias show me the upmost support, attentiveness and efficiency. Those traits make a stressful experience all the more easier.  
I always feel safe knowing that when getting in touch with Millway my issue will be dealt with as swiftly as possible.  
Thank you again to the whole reception team, you make all the difference.
GP surgery review: millway-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
The reception staff are fantastic, always sympathetic and helpful. The doctors are excellent, very encouraging and never rushing you no matter how busy they are
GP surgery review: millway-medical-practice
Title: The best
Rating: 5 out of 5
Visited: October 2022
I am long-term patient of Millway,

I suffer from an extremely rare condition that results in me having to visit the clinic very often. I would like to take this opportunity to sincerely show my gratitude to the reception staff and the whole team.

They’ve known me for many years and without any form of bias show me the upmost support, attentiveness and efficiency. Those traits make a stressful experience all the more easier.

I always feel safe knowing that when getting in touch with Millway my issue will be dealt with as swiftly as possible.

Thank you again to the whole reception team, you make all the difference.
GP surgery review: millway-medical-practice
Title: Excellent staff, terrible 'non' appointment system
Rating: 3 out of 5
Visited: October 2022
All staff are excellent at Millway but it is  almost impossible to get an appointment with a doctor. Please can the system be improved and made more accessible. I have  tried to access the e-consult form several times but it is not available for patients to complete the (albeit dreaded, over-long) questionnaire except apparently  between 8-9am each day. This is no good. Phoning you is a very long hold, with too many others trying to phone too now, as our online booking system was removed. Having been nunber  17 in the queue for 90 minutes, and then the practice closed leaving me on hold for no-one. Please Millway make the e consult questionnaire accessible for completion during the day and evening. And please bring back our ability to book a non-urgent appointment when we log into our accounts. We don't all want a random, unbooked phone call from a GP the next day or in a few days, especially if out/at work/in a professional meeting, or as once happened to me when I answered the phone while paying a windows cleaner -  it was my gp phoning unexpectedly who wanted me to describe my UTI symptoms (so embarrassing in front of the window cleaner). We all know there is a shortage of GPs and you all work so hard, but spare a thought for us needing an appointment please.
GP surgery review: penshurst-gardens-surgery
Title: Fantastic team at Penshurst Gardens!
Rating: 5 out of 5
Visited: July 2023
The care my family and I have received from our Doctor and his team is more than I could have ever hoped for. From my initial reach out for much needed help a couple of months ago,  my doctor's follow up with guidance and support has exceeded my expectations. I have not had to come to the surgery for a while but in my recent visit I have seen a great improvement in the culture of the surgery, where there is clearly a super team of doctors and support staff. My family and I are very grateful for the heartfelt care provided by our Doctor for my mother through her years of dementia and the support we have all received with her transition to a nursing home.
Thank you in particular to my Doctor , he put me in touch with so many members of his team - a really helpful Health Coach to assist me with my diet, fitness and general well being, the Nurse on site to check my bloods, a Physiotherapist who consulted me on an injury I have suffered with for a year now, the reception staff who are being very helpful with me getting a referral appointment and a counsellor to assess my mental health. I am so grateful for the time and attention the Doctor and his entire team have offered me, all within the surgery and via telephone consultations, without me having to visit the hospital. This is a great team who are clearly not just going through the motions, there is genuine concern and duty of care, which is so appreciated. 
I would recommend Penshurst Gardens Surgery to anyone I know.
GP surgery review: penshurst-gardens-surgery
Title: Caring practice
Rating: 5 out of 5
Visited: July 2023
Understanding and great doctors with such caring and helpful reception staff. The receptionist who helped me with a more unusual situation was so proactive. Thank you
GP surgery review: penshurst-gardens-surgery
Title: Great experience
Rating: 5 out of 5
Visited: June 2023
I have been coming to this surgery all my life, today I had to have some cryotherapy treatment so I was nervous however my usual GP and nurse were there and talked me through it and were as always excellent. A credit to the surgery both of these professionals are.

Neal C
GP surgery review: penshurst-gardens-surgery
Title: Great service
Rating: 4 out of 5
Visited: June 2023
Have had a few health issues recently and have been treated very well by lovely,  friendly and helpful reception staff and professional and understanding doctors.
GP surgery review: penshurst-gardens-surgery
Title: Amazing to be offered this through my GP practice
Rating: 5 out of 5
Visited: June 2023
Having recently “re-connected” with my NHS GP, I was offered six 45 minute sessions with a well being coach at the surgery to help me address lifestyle and stress issues connected with a number of recent health challenges I have experienced. This is an incredible thing to be offered. The coach has been extremely perceptive and is providing me with encouragement and practical support in putting in place measures which are helping me to rebalance my lifestyle and hopefully put my mind and body into better shape. All this has been arranged in my local surgery at times which work for me.
GP surgery review: penshurst-gardens-surgery
Title: Great improvement
Rating: 5 out of 5
Visited: June 2023
In the past 6 months the service and care has improved enormously. The surgery is better organised.
GP surgery review: penshurst-gardens-surgery
Title: Great consultation
Rating: 5 out of 5
Visited: May 2023
The consultation examination thorough, positive and constructive. All test and procedures carried out. All administrative notes taken and passed into the system.
GP surgery review: penshurst-gardens-surgery
Title: Lacking compassion
Rating: 1 out of 5
Visited: May 2023
Receptionist is rude and condescending. Doesn't listen to what's being said and is totally lacking compassion. Needs to undergo further training as a matter of urgency. Shouldn't be dealing with vulnerable patients and their families.
GP surgery review: penshurst-gardens-surgery
Title: Very Good
Rating: 5 out of 5
Visited: May 2023
I was squeezed in at short notice & the Doctor & Junior Doctor were both excellent.  All my questions have been answered.  Very good experience.
GP surgery review: penshurst-gardens-surgery
Title: Professional practice
Rating: 4 out of 5
Visited: May 2023
Had a face to face appointment with the doctor. Very professional and explained diagnosis and treatment to me. Good experience.
GP surgery review: cricklewood-health-centre
Title: Very bad
Rating: 1 out of 5
Visited: December 2023
The GP is supposed to help the people around their area with the best health support! But, they always say to visit other emergency departments as they cannot give you the opportunity to see the doctor!
GP surgery review: cricklewood-health-centre
Title: Brilliant Staff
Rating: 5 out of 5
Visited: August 2023
After recently moving to London I was concerned about the quality of care in such a busy area. I was pleasantly surprised to find the staff were very accommodating and helpful. The doctor was friendly, helpful and really made an effort to get what was required done there and then. Thank you so much!
GP surgery review: cricklewood-health-centre
Title: Rude and unkind receptionist team
Rating: 2 out of 5
Visited: July 2023
My recent experience with this GP surgery has unfortunately been tarnished by the service of the reception staff. On 14 July 2023, I called to find out how to make a request for a repeat prescription. The receptionist was rude and patronising and left me feeling very uncomfortable. I sent an email about the request, as she had instructed but received no response or acknowledgement. I called again on 18 July 2023 to follow-up and was met with yet another rude response from another receptionist and was told abruptly to just call the pharmacy. I appreciate the staff are busy but there is no need to speak to patients this way when they are simply asking for guidance. It would also be helpful to actually acknowledge emails to save patients having to follow-up.
GP surgery review: cricklewood-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Professional and excellent DRs as well as the staff very kind and welcoming the dr do there best to provide help needed I have tried other gp not good as this gp simply they are excellent providers.
GP surgery review: dr-azim-&-partners
Title: Retraining Of Receptionists
Rating: 2 out of 5
Visited: November 2023
The receptionist was rude, uncaring and did not bother to listen to what I had to say! All she wanted to do was get rid of me!

I had a severe allergic reaction but she told me to go to the prescriber of the oil, which caused the reaction!
Then she told me to fill up a patchs form. I informed her that I tried to fill the form at 8.01 am but it was not open. After I insisted she said she would put me in the triage system.
Then I received a text telling me to fill up the patchs form again which of course I completed (luckily it was open) and sent before her text!
The surgery will not improve until they retrain all the reception staff!
GP surgery review: dr-azim-&-partners
Title: Patchs = we don't care
Rating: 1 out of 5
Visited: September 2023
Request this via 'Patch' online on 23 Aug 2023 and no one has been in touch, again with the same request on 4th Sep 2023. Both to which no response as of today. Overall abismal service since 'patchs' introduced. rename it to 'we don't care'.
GP surgery review: dr-azim-&-partners
Title: Poor practice
Rating: 1 out of 5
Visited: July 2023
I have called the practice several times and communicated through patchs about the completion of a health form. More than a month has passed and a consultation has not been organised and the health form has not been completed by a GP. The practice is unresponsive through patchs and I have not received a reply in 3 days. I am left in a situation where the health form may not be completed in time for my program, in which case, I would not be able to participate. The secretary has also been rude to me during phone calls for no apparent reason.
GP surgery review: dr-azim-&-partners
Title: Terrible practice
Rating: 1 out of 5
Visited: February 2023
The most terrible Gp practice ever. Their patches hardly ever ver works & if you are lucky enough to get on it at 8am when they start they don’t reply unless you send emails or complete another patches & just badger them, they don’t know what urgent means, you phone & hang on forever, whose got the energy, I put something urgent at 8am this morning of course they’ve ignored it & now patches is not working I think they are negligent
GP surgery review: dr-azim-&-partners
Title: Can’t get appointment
Rating: 1 out of 5
Visited: January 2023
Spend hours to get an appointment for blood test and get my medicine. No one answered. I had to stop my medication now I’m in lots of pain
GP surgery review: dr-azim-&-partners
Title: terribly bad at responding to the phone
Rating: 1 out of 5
Visited: November 2022
I've just spent over an hour waiting on the phone as number one in the queue. Once you get through they're good, but overloaded isn't the word for it!
GP surgery review: dr-azim-&-partners
Title: Should not be allowed to be in operation
Rating: 1 out of 5
Visited: April 2022
Please note the date input at the beginning of the exercise was false, you cannot get through the doors to get an appointment. 

Ever since the introduction of Patches the practice has fallen apart, complete lose of people friendly operating.

It seems that no one within that practice actually cares, they are there to fill their contracted hours, gather their salaries, and be on their way.

There is a total lack of care for patients across the board. If you want to be taken seriously you have to beg, or come across as aggressive. If you come across any other way you wont get very far.

If you do get through the practice will hide behind the app (Patches) or recommend you go to A&E, cant help you here. 

If you are pregnant, looking for follow up pregnancy care I recommend you go else where. They cannot plan far enough in advance to offer any peace of mind, or assistance.

The band needs new management, if I was  a doctor....would not have my name up on the door.
GP surgery review: dr-azim-&-partners
Title: Terrible practice - don’t fall ill
Rating: 1 out of 5
Visited: February 2022
Terrible practice can’t get to see or speak to a gp, all they do is send messages or text, even when they finally said to me yesterday lunchtime (by message) admin team will call you to make a face to face appointment it’s now 4pm next day, nothing! Phones not taking call, patches not running, in desperation I sent an email to them at 1pm, nothing they are an absolute disgrace
GP surgery review: greenfield-medical-centre
Title: A nurse's check up for type 1 diabetes
Rating: 1 out of 5
Visited: April 2023
My human MOT today was done exceptionally well by the nurse who checks over Type 1 diabetics. In less than 20 mins:

1. My blood was taken (first time which is unusual as normally it takes 2 to 3 goes to get at my blood)
2. I was weighed.
3. My feet were reviewed and measured for pressure points

In adddition to the above, I have had an infected toe nail for years and I was given options of how to cure it.

Well done to the nurse who looked after me and thank you.
GP surgery review: greenfield-medical-centre
Title: Fabulous GP
Rating: 5 out of 5
Visited: July 2022
I was asked to leave my original GP practice after 50 something years, because they discovered I'd moved outside their catchment area... 30 years ago! I was given 30 days to find a new GP surgery. It was the best thing that could have happened! 
Greenfield Medical Centre has friendly, helpful & proactive staff, both on reception & in it's doctors and nurses. Both face to face & phone appointments are handled quickly and efficiently. Repeat prescriptions and emails are dealt with promptly. It has been a delight to deal with a professional surgery and a real positive experience to know that when you need help, it's there!!!
GP surgery review: pennine-drive-practice
Title: Disappointing service
Rating: 1 out of 5
Visited: January 2024
My experience with Pennine Drive Surgery has been extremely disappointing. Today, they failed to send a crucial inhaler prescription for my son to the pharmacy, despite assuring it would be ready by 5 pm. After contacting 111 for an emergency prescription, I faced additional obstacles due to the need for a new assessment. When questioning the surgery, the assistant displayed rudeness, stating they couldn't send the prescription anymore, and we had to wait until tomorrow. This situation is unacceptable, especially considering my son's breathing problems. Pennine Drive Surgery has proven to be the worst in terms of responsiveness and assistance, and I strongly advise others to avoid it.
GP surgery review: pennine-drive-practice
Title: Rude receptionist
Rating: 1 out of 5
Visited: July 2023
The receptionist staff at this GP are rude and disgusting, they do not know how to care for their patients. It takes them time to answer the call when trying to call them even if your number one in the queue, they hang up the phone and refuse to give appointments to patients that are in need. I was with this GP close to 20 years never had issues until after COVID, they have ruined the GP and I would advice anyone that’s trying to join to not bother.
GP surgery review: pennine-drive-practice
Title: Worst of the worst and proud of it.
Rating: 1 out of 5
Visited: April 2023
had to ask the surgery to email 6 days worth of my medication to a pharmacist where I'd got stuck in due to train strikes and the easter bank holidays for 6th of april to the 11th,, that was 8.20 am I called them at 17.30 only to be told they wouldn't do it and that she wasn't prepared to listen to my rubbish ,,I explained to her I was recording our conversation only to be told to make a complaint.