janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: len-valley-practice
Title: phone delays fixed?, new staff need better attitude
Rating: 1 out of 5
Visited: January 2023
my health collapsed last year, I have spent days of my life on hold to this practice, literally days [confirmed by other reviews here] which I resent. Had to call them yesterday and today, and they seem to have fixed the 'hours on hold ' plus 'then their telephone cancelled my call' problem, but the new staff [yes, as well as mending the answerphone, they seem to have taken on new people to answer it] are, frankly, not pleasant on the phone. They need to remember they are dealing with sick people and their irritation at having to deal with a lot of sick people isn't the problem of the sick  person on the other end of the telephone. Everyone's experience is personal and individual - I had an unpleasjant operation recently,which will have to be done again because of action taken by this practice which 
I was not consulted about. I also have to perform a very unpleasant medication thing now, which I am nervious about and which 
I have nobody, nobody, to ask about. So please, new staff, bear thisin mind when you are speakingto people on the phone. My call yesterday resulted in nearly 2 hours on the phone [on hold most of the time] to other people because the new receptionist couldn't consult her computer correctly - yes, she was taught wrong, but that isn't my fault. Actually, it was totally yours, and I carefully kept the irritation out of my voice when 
I phoned today.
[NHS -and so you know, the expand box icon isn't workimg, so i can only see 4 lines of text.]
Plus, its clear the practice isn't reading these, there are no, not one single one, replies here.

I'mnow reviewing my reply having taken the 5 multi choice questions. And yes, I've replied very dissatisfied with all of them (even the ones where they've actually changed, such as being able to get through on the phone without ringing 30-50 times over and over, without having to listen to the music for hours on end, without having the call terminated by the Surgery for no reason, without deliberately ringing at 5 mins to their lunchtime because I know the system so well that Iknow its likely a hyuman will reply at this point in time - no, I'm not prepared to mark you up because you have been inadequate for such a very very long time.
Do have a nice day, all of you - this is not a personal criticism of anybody, its a critique of the system, that is not working.
GP surgery review: len-valley-practice
Title: Terrible Practice
Rating: 2 out of 5
Visited: January 2023
Terrible you have to go into the surgery in the morning to try and get an appointment and when your not well in the first place, this is the last thing you want to do only to be told you will be telephoned by the GP first to see if he needs to see you that afternoon. So you go back home waiting for the call but your not to be rung up by the GP. You manage to go back down the next day to be told the same thing. 3 days pass you speak to the doctor to be told he needs to see you. But the health complaint has got a lot worse, then it originally was.
GP surgery review: len-valley-practice
Title: Poor Service
Rating: 2 out of 5
Visited: December 2022
You can rarely get through on the phone, always too busy to accept calls. Waited in a que for 20 minutes only to be cut off when 13.00, lunch break was reached. Why cant you operate like any other business?
GP surgery review: len-valley-practice
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
Hi. Had covid / flu jab last Saturday 15th. Want to say “well done”
to everybody - a little bit of chaos not of your making but queue moved extremely quickly - absolutely nothing to moan about and desperately sorry to learn there was abuse which is as you say totally unacceptable. Kind regards  Chris Wheal
GP surgery review: len-valley-practice
Title: telephone not fixed, sorry for saying it was
Rating: 1 out of 5
Visited: June 2022
I did a review yesterday in which I complemented them on getting their telephone sorted. It actually isn't, yesterday must have been a fluke. Took 29 mins and 75 redials to get through this morning. Only improvement, the system never actually "threw away" my call (a constant complaint from all patients) this is a very minor improvement. The local magazine has 2 pages from a bigwig patient committee chair about their telephone system problems - a suggertion,  maybe sack the Practice Manager and get an bureaucrat who can get a working telephone system up and running? And hey, there's still no answer from anybody in the Surgery to any of the dozen comments here. Clearly this isn't monitored - and yet its an NHS site?
GP surgery review: len-valley-practice
Title: Can never get an appointment
Rating: 1 out of 5
Visited: June 2022
7 year old son has a ear infection. Got seen on Thursday and given some spray and told to call and come back if it doesn’t clear up or gets worse. Tried twice today to get a appointment as he is in pain with it and was up most of the night crying and is now getting nose bleeds as well. Phoned in morning no appointments told to try again at 14:00 and got told no appointments and to try again tomorrow or take him to a&e. It doesn’t warrant going to a&e. Comes to something when your local gp surgery wont see a child in pain. Disgusting service will be moving the family to a different surgery as this has happened before.
GP surgery review: len-valley-practice
Title: Awful
Rating: 1 out of 5
Visited: February 2022
My daughter was due her 12 month jabs at 5pm on the 23.02.2022 we finally got seen at 6:15pm what an absolute joke got to the surgery for 5pm didn’t get told the nurse was running late then at 5:25pm I asked when my daughter would be seen as had my 6 year old son worn me and they was both getting restless to then be told she was running behind and there was a person In front of us with a 20 minuite allocated appointment we should have been told when we checked in that she was running behind I then left my husband with the children he went back at 5:45pm to then have to wait even longer for our appointment the he asked if a dr could do  the injections and the reception lady had asked but had no luck, still waiting he finally got seen about 6:05 the nurse had only been at the surgery 4 days had to ask him what the practice was called. I can’t Believe the service we have received this evening what a joke!!!!
GP surgery review: sutton-valence-group-practice
Title: Super Fast!
Rating: 5 out of 5
Visited: January 2024
I had an appointment arranged at 1430 today, arrived and checked in at 1400. I was called in by the doctor at 1415 and had a thorough consultation and resolution to my problem within 10 minutes. Fantastic service. Really personable and professional GP. Thanks to all the team at Sutton Valence for always providing a great service!
GP surgery review: sutton-valence-group-practice
Title: Extremely Efficient Service
Rating: 5 out of 5
Visited: December 2023
I submitted a triage request via the online triage service (AccuRx) this morning at around 0915. 

At 0918 I had already received a message from the Practice confirming that a Doctor had reviewed my query and had determined that I required a face-to-face appointment, a link was included to self book. I made the appointment for around 2 weeks time, which is perfectly reasonable considering my symptoms and I had confirmation of said booking by 0919.

So from triage request to appointment confirmation I waited approx 4 minutes. 

If that isn't exceptional service I don't know what is! Thank you all at Sutton Valence for your continued hard work in an ever more difficult setting.
GP surgery review: sutton-valence-group-practice
Title: Exceptional Service
Rating: 5 out of 5
Visited: October 2023
I made a request for my immunisation records at 0953 and received a response from the Practice, with my immunisations attached, within 8 minutes. This is, bear in mind, during a particularly busy period for any Practice.

While this might not seem like much to write home about, someone at the Surgery saw my request and acted upon it immediately. This has enabled me to speed things along with something in my own life which could have taken up a huge amount of my time, if not for this efficient service from Sutton Valence Surgery and its team. 

I’m not able to use the receptionists name in my review but I would encourage the team at Sutton Valence to review the email and give this particular employee the praise they deserve.  

Thank you to this particular individual and the whole team at Sutton Valence who, despite mounting pressure, always does their best to provide me and my family with the best possible care.
GP surgery review: sutton-valence-group-practice
Title: To slow
Rating: 1 out of 5
Visited: September 2023
This surgery used to be a great surgery now every time I go there there's a long qué with only one person serving people I only had to drop off a sample and had to stand in a qué for 45 mins why don't they have a drop off point for samples 0 stars
GP surgery review: sutton-valence-group-practice
Title: EXcellent care and follow through
Rating: 5 out of 5
Visited: August 2022
The doctors and staff have been extremely caring and thorough when my husband has been very ill recently.  There have been many follow up phone calls to check he is getting on ok and to give advice.  Very reassuring and gratefully received.
GP surgery review: sutton-valence-group-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: July 2022
After recently moving to he area I cannot praise enough the service that myself and my husband have received. I know what a difficult job you all have to do, we are very grateful for the service you offer.
GP surgery review: sutton-valence-group-practice
Title: Good and caring practice
Rating: 5 out of 5
Visited: June 2022
I have for many years ordered repeat prescriptions online and now have difficulty as the whole system seems to have changed.  I was told to collect a form from the surgery but when I did, I was told it was for an app.  I have been given an email address to use for repeats and also told it is easy to find repeat prescriptions on their website but I cannot even access a website now.  This used to be so easy and I was told others were also unclear as to why this is now difficult to do when it was always so easy.  I have no complaints re the wonderful service from the practice, just v frustrated at how difficult it is now becoming to get through on the phone (recent experience) and order prescriptions (this week).
GP surgery review: hadlow-medical-centre
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: June 2023
The website clearly states you can walk in and book, I only live 100 yards away. No you can't, you must ring at 3pm or 8 am. No prebooked. So I ring at 3pm, 7th in the queue ( don't forget I am paying for this call) " finally "no appointments today". That's OK I can come tomorrow anytime.  No you need to phone 8 am or 3pm. No prebooked. Next day at 8am I am 12th in the queue. After 10 minutes I am 4th and give up. See your GP! How?.
GP surgery review: hadlow-medical-centre
Title: Keeping the local feel and dont feel like a number
Rating: 5 out of 5
Visited: July 2022
The staff and practitioners have always given me excellent service over the last 10 years. I'm lucky I dont tend to need them very often (touch wood). They are always busy and Im sure have a lot to deal with an ever increasing workload. But I find them polite whilst being direct, professional whilst caring and helpful.
GP surgery review: hildenborough-medical-group
Title: Service was beyond expectations
Rating: 5 out of 5
Visited: May 2023
After missing a doctor's afternoon call back, he called me again at 7.20pm. He invited me to attend the surgery straight away and gave me a prescription to pick up in Tonbridge that evening. There were two reception staff waiting to let me in to the surgery. Amazing service. Thank you!
GP surgery review: hildenborough-medical-group
Title: Supportive Team
Rating: 5 out of 5
Visited: March 2023
Excellent GP’s and nurses. Hard working and pleasant receptionists, who are under great pressure with many requests. The pharmacists are superb.
GP surgery review: hildenborough-medical-group
Title: Deliberately obstructive
Rating: 1 out of 5
Visited: March 2023
Receptionists are now taking medical decisions.  They call themselves the Care Navigation Team but they are medically unqualified receptionists.  Their job is to stop you from seeing a GP.  I needed a prescription from my GP.  The receptionist asked what my symptoms were and said it sounds like I have Covid.  I didn't, of course but she insisted I get a Covid check from a pharmacists and she would tell a pharmacists to call me the following morning.  Of course I never received the call.  I called again two days later and told her to stop messing about and to get a GP to call me as it was serious.  She got the message.  GP phoned issued a prescription over the phone, picked it up within the hour and less than two days later i had fully recovered.  
Also never get the GP to change your prescription at this surgery.  It's next to impossible to get through the receptionist (sorry Care Navigation bod!) to get it changed back if it doesn't work.
Very poor service and unhelpful.
Tried changing doctors but no other local options so just have to stay ill.
GP surgery review: hildenborough-medical-group
Title: I can never get through on the phone
Rating: 5 out of 5
Visited: January 2023
I was in the phone queue for over 2 hours. When I joined the queue the system told me that there were more than 30 callers in the queue. After an hour I got to be caller number one in the queue and I had to wait in that position for over an hour! The line then went dead - a total waste of 2 hours for me! Does this mean that they are deliberately not picking up the phones or is the phone system defective?
GP surgery review: hildenborough-medical-group
Title: Hold music
Rating: 2 out of 5
Visited: September 2022
The receptionists never answer the phone and rather than a message saying they are very busy and ring later - or even better giving you an approximate wait time you get endless music. I am now up to 50 minutes and it is just a totally unfair assumption that other peoples time doesn’t matter. This is a regular occurrence
GP surgery review: hildenborough-medical-group
Title: Terrible Practice
Rating: 1 out of 5
Visited: September 2022
Do not answer telephones, GPs inadequate compromise patient care.
Unfreindly, many complaints over getting hold of anyone.  No test results. No monitoring of patients health care.  Striking off medications without consultations or notice. No apointments. No email address that apparently functions. if you want good care, honesty, a GP practice that answers their telephones this practice we do not recomend at all, worst in Hildenborough.
GP surgery review: hildenborough-medical-group
Title: Always Putting Patients First
Rating: 5 out of 5
Visited: June 2022
This is my experience.
Having been with this practice since 2005 I have been attended by a number of Doctors and Nurses and have always found them to be knowledgeable, considerate, helpful and always finding ways to improve the service for patients. Patients come first and they go that extra mile to try and give the best medical care.
GP surgery review: tonbridge-medical-group
Title: A very careing practice
Rating: 5 out of 5
Visited: April 2023
A visit today to discuss several worrying problems. As always was a very helpful and pleasant experience. Was given time and made to feel welcome. I cannot thank this surgery enough for all the care I always receive.
GP surgery review: tonbridge-medical-group
Title: Caring Doctors
Rating: 5 out of 5
Visited: March 2023
I have recently had to have two app at the practice and both Drs have been so compassionate  thank you so much Gloria
GP surgery review: tonbridge-medical-group
Title: Failed  Skin cancer referral
Rating: 3 out of 5
Visited: January 2023
Over the period of a year I saw 2 different GPs on 3 separate occasions  regarding a 2 skin lesions. At my 1st appointment I was given anti-fungal cream which made little difference. After about 6 months of using the cream I returned to see a second GP who sent a skin scrap to be analysed.  I returned to the practice to see a GP for the third time  and the GP confirmed  the lesion was probably not fungal and suggested that as I was concerned perhaps I should see a dermatologist.  It was stated that as  I had private healthcare I should use this. I started the process of trying to see a Dermatologist privately  in  Jan/Feb 2023.   There was a 3 month wait and unfortunately the Dermatologist who I planned to see went on long term sick leave so I contacted a second dermatologist.  By then I was getting quite worried so I sent pictures of one of my lesions to the  Dermatologist.  The Dermatologist was concerned and sent the pictures to a surgeon at East Grinstead Hospital (McIndoe centre) and I was advised that one of the  lesions looked very suspicious and should be immediately removed.  I heard of this just prior to me leaving to go on a 2 week holiday.  Over my holiday I contacted the surgeon who informed me that I potentially had a squamous cell carcinoma that needed to be removed immediately.  Both lesions have now been removed.  During this process  I learned that East Grinstead Hospital runs a 2 week wait service (NHS) for referrals of suspicious skin lesions and I was informed that the advice is that if a GP is in any doubt , the GP should immediately  refer the patient to use this service.   Luckily for me both lesions have been removed and for now my situation has been resolved. But despite this, I experienced a huge amount of anxiety  which could have been totally avoided, it has also costs me financially and  more importantly, the stressful situation totally dominated my holiday. Considering all of this,  I strongly recommend that the GPs at  Tonbridge Medical group are  re-educated /retrained on how to use the 2 week wait  service at East Grinstead Hospital.  This would help to avoid other patients having to go  through the same stressful situation that I have suffered or worse,  have their cancers undiagnosed.
GP surgery review: tonbridge-medical-group
Title: Exceptional
Rating: 5 out of 5
Visited: November 2022
The receptionist was extremely caring and got me an appointment for an hour later.  I arrived feeling extremely unwell and was seen soon after my appointment time.  The doctor was outstanding in her caring approach, attention to detail and speed in getting an ambulance to take me to the Maidstone Stroke Unit.  I cannot thank you enough for your care and I think you do an outstanding job at such a difficult and testing time for the NHS.
GP surgery review: tonbridge-medical-group
Title: Excellent care and support from the Nursing Team
Rating: 5 out of 5
Visited: October 2022
I recently received my quarterly injection and annual flu jab. Tonbridge Medical Group continue to provide a really effective, supportive and proactive team in relation to this part of their service. Their care and efficiency significantly reduces my anxiety regarding injections.
GP surgery review: tonbridge-medical-group
Title: Excellent care
Rating: 5 out of 5
Visited: June 2022
I’ve received consistently excellent care from my GP at TMC, who has taken a genuine and thoughtful interest in my well-being since my first appointment in late 2021 for worrying symptoms related to stress. My GP has gone above and beyond what I expected and what I experienced at my previous GP practice and I  am immensely grateful for the support and care given to me in a difficult time.
GP surgery review: tonbridge-medical-group
Title: Thank you.
Rating: 5 out of 5
Visited: June 2022
The practice has been so understanding and helpful. Receptionist was so kind when I began to get upset over the phone.
Telephone conversation with a Dr on the same day made me immediately feel at ease and then a blood test the next day.
Follow up consultation today has reassured me and been extremely helpful.
Thank you to everyone for all that you do.
GP surgery review: tonbridge-medical-group
Title: Absolutely love this practice
Rating: 5 out of 5
Visited: February 2022
Receptionists are always friendly, kind and willing to help. I've always been able to speak to a GP and go into the surgery to be seen when needed. Amazing how lovely the staff are when working under such pressures. Thank you so much.
GP surgery review: tonbridge-medical-group
Title: Supportive, helpful and so kind
Rating: 5 out of 5
Visited: February 2022
I just wanted to thank the reception staff who are always so patient and friendly as well as the doctors who really work with their patients. My little boys asthma was bad and he was at that point of going further down hill and into hospital if I couldn’t get his asthma back under control. The reception staff got us a phone call from the doctor within the hour and the doctor was so helpful and reassuring. We had steroid medication and advice from the doctor who really took his time with us. My son is much better and thankfully we avoided another hospital visit thanks to their prompt response. 
Can’t rate this surgery high enough. Always been great and still delivering a superb service even in current very difficult circumstances. Whilst more appointments are by phone I don’t feel the service I receive has suffered at all and when a face to face is necessary I’ve always been able to be seen. 
Great staff all round.
GP surgery review: warders-medical-centre
Title: The Best Practice
Rating: 5 out of 5
Visited: January 2024
I have had several appointments with Warders in past two months, I cannot praise the care and consideration I have been shown by all the staff I have encountered from those answering the phone to the Doctors I have seen or spoken to on the phone and the lovely caring reception and pharmacy staff & surgery nurse at Penshurst. It has been a difficult time for me and without the quick appointments and responses would have been even more so. This practice is definitely five star and beyond. With very grateful thanks to you all.
GP surgery review: warders-medical-centre
Title: Great practice nurse
Rating: 5 out of 5
Visited: September 2023
I visited Warders Penshurst on the 21st September 2023 for a health check with the practice nurse. The nurse was absolutely brilliant, very caring, professional and exceptional helpful. The nurse put me at ease and answered questions in a professional manner. I can’t praise the nurse enough. Thank you.
I hope the nurse will see this review.
Best wishes Quentin
GP surgery review: warders-medical-centre
Title: A wonderful Practice!
Rating: 5 out of 5
Visited: February 2023
I feel we are really lucky to have the services of the Warders Team. I have just had a same day appointment following my concerns, with very comprehensive tests in the next day or two, a complete explanation of the results and way forward, from a very caring team of professionals.  Grateful thanks.
GP surgery review: warders-medical-centre
Title: Caring Practice
Rating: 5 out of 5
Visited: January 2023
Luckily, in the four years I've been with the practice I haven't needed their services very often, but when I have the doctors, nurses and reception staff (bar one who though efficient, came across as a rottweiler guarding access to her doctors. Luckily, I only encountered her once several months ago) are caring, they listen and I have never felt rushed even though the doctor yesterday was running late and was obviously under pressure. I feel I'm in safe hands. Thank you.
GP surgery review: warders-medical-centre
Title: Can't contact you
Rating: 3 out of 5
Visited: June 2022
Today I tried phoning you to tell you that I have tested positive for Covid 19. I think it's important you know this so it can be added to my medical records in case of future complications. Your automated phone service does not allow  me to do this, so how am I to let you know. I will be 80 next month, my Covid symptoms are unpleasant but not severe but this needs to be recorded. I have reported my positive result to the NHS.