janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: lodge-surgery
Title: Impressive
Rating: 5 out of 5
Visited: January 2022
I’ve recently moved to the area and I am extremely impressed by Lodge Surgery. Registration was convenient, I was able to get an appointment when I needed it and ALL reception staff, doctors and other medical staff have been helpful and polite. It’s a breath of fresh air!
GP surgery review: abbey-meads-medical-pract
Title: Diabolical
Rating: 1 out of 5
Visited: November 2022
The booking system is a mess! You wait over on hour to talk to someone, to be told no appointments and to use econsort, which is closed so I can’t get an appointment
GP surgery review: abbey-meads-medical-pract
Title: Frustrating Service
Rating: 3 out of 5
Visited: November 2022
Up until now, the best way to contact the surgery (for me) was the eConsult route. However, there are two changes implemented to the process which makes this contact stream virtually useless. 
1. eConsult is only available during surgery hours.
2.. There is now a capacity limit to the number of eConsults accepted each day.
I tried to enter an eConsult in the afternoon and the capacity had been reached so I couldn't complete it...
The next day I tried mid morning and the daily capacity had been reached.
The next day I sat there at 8am ready to go. The process itself is very long winded as questions are repeated in different forms and the questions asked seem to bear little relevance to the medical problem being reported, however, after around 15 minutes I completed the eConsult and sent it.
I then thought I'd try to enter a 2nd eConsult as I needed a repeat Physio appointment but couldn't as the daily capacity had been reached..... So after 15 minutes of being open it was shut down.
The message on the website suggested phoning 111. I couldn't really see the point of that as it was a physio appointment, but I did anyway as that was the instruction. 111 message response was to try their online service as the phone lines were too busy. This I did and after working my way through the questions, the result was that they couldn't help me and I should contact my GP.....!!!!
As far as I can see, I haven't found any information in the public domain to outline how many eConsults are accepted per day or even how many patients are seen each day and my perception is that these figures are well below pre-Covid levels, formed by seeing the number of patients waiting in the waiting room.....
Once your in front of a clinician, the care is excellent, but getting there is often impossible. 
I guess I'm lucky, in as much I'm retired and can waste my time trying to get an appointment, but I can imagine that anyone working would have to take a day's holiday, to have the time to make an appointment.....
The eConsult service doesn't cover Physio appointment requests and there seems to be no information on the website explaining the 'new' process of making a physio appointment.
Also, the questions asked during the eConsult process need to be 'more intelligent' and be made more relevant to the medical problem being reported. 
The response from an eConsult is a phone call and this is another issue. The website says they'll try 3 times and if not answered then the eConsult has to be redone. This to me is just another way of off loading patients. If an appointment is made over the telephone a time for the appointment is given, so why can't a 30 minute time slot be given for a phone call so that the patient can make sure they are not doing anything at that time to stop them answering the phone. The relationship between patient and surgery, when making an appointment, should be a 2 way relationship, but it's not. All responsibility resides with the patient.
GP surgery review: abbey-meads-medical-pract
Title: Booking System Not Fit For Purpose
Rating: 2 out of 5
Visited: November 2022
Whilst the GP service once you can access it is good, trying to gain access is almost impossible.  Today, 28 November 2022 at 8am I tried to phone the surgery for an appointment and was informed the phone booking queue was full.  I took the advice of the automated message during the phone call to use the eConsult system to obtain an online consultation instead.  It too was closed.  Looks like I need to go to GWH.
GP surgery review: abbey-meads-medical-pract
Title: Cannot fault them this time
Rating: 4 out of 5
Visited: November 2022
Despite their reputation - I have had nothing but 1st class care from the surgery over the last 48 hours. In particular the receptionist I spoke with today, she called back when she said she would and when the GP had a cancellation, she booked me straight in knowing I needed to speak to them ASAP. Second recognition to both of the GP's I have spoken to. They have really looked after me and taken my concerns seriously. Aside from the the 35 minute wait to speak with someone, once you're through, they couldn't be any more helpful. I am so grateful to them. Thank you
GP surgery review: abbey-meads-medical-pract
Title: unable to access general health care easily
Rating: 2 out of 5
Visited: October 2022
First experience of trying to sort out a continuous cough - 2 hours of waiting (8am - 10am) as unable to get e consult working to be told no appointments available and to try again at 8am.
Today 8am and looked to use e consult which was open but by 8.05am it was closed as full. 
It seems to be literally impossible to arrange a simple can I see a doctor appointment. I have a 3 concerns not related to my Breast Cancer but cannot get to speak to a GP.
GP surgery review: abbey-meads-medical-pract
Title: A complete failure
Rating: 1 out of 5
Visited: September 2022
You call at 8am, you wait over an hour to talk to someone, for you to be told no appointments go online and do econsort or call back tomorrow, you go online and would you believe that they are not taking any more submissions!!! Absolute waste of time ever trying to get an appointment. 

I worry for people with mental health issues who need the help yet get sent around a Circus ring! 

Elderly who can’t access or work out online. 

People are going to end up in much serious conditions if this does not change.
GP surgery review: abbey-meads-medical-pract
Title: Impossible to obtain an appointment
Rating: 5 out of 5
Visited: August 2022
The management at this surgery is shocking.  Advised to use e-consult but never available, tried again this morning at 8.30am.  Called the office and they are not allowed to make an appointment for a following day and refer back to e-consult.  I have not contacted the doctor for an appointment in years but when it is needed they are not hear to help.  It is not the staff but the administration and management is totally broken and does not allow any form of patient care.  I know it is difficult in the health service but if this centre cannot offer basic care and assistance they should not be operating!
GP surgery review: abbey-meads-medical-pract
Title: The worlds most unhelpful and incompetent practice
Rating: 1 out of 5
Visited: July 2022
Pushed from pillar to post - told to use e-consult but they aren't accepting e-consult, told to ring first thing then told no appointments hanging on the telephone for ages, go over to the practice still no help - ring 111, rang 111 they said "oh you should really see a Doctor"  go back to Dr.s tell them what 111 said.  They say "well we've still got no appointments"  end up at UTC show nurse the rash and she says - "you really should have gone to the GP before now" I know they are overworked - but they just don't care - they don't say sorry and they don't empathise and they just don't want to know.  Someone will die because of their attitude if they haven't already.
GP surgery review: abbey-meads-medical-pract
Title: Great Receptionists
Rating: 5 out of 5
Visited: April 2022
I called into the practice today to ask for advice on getting the Covid Passport.  The three girls on reception were so kind and couldn’t have been more helpful.  Thank you girls.
GP surgery review: abbey-meads-medical-pract
Title: They keep you waiting
Rating: 1 out of 5
Visited: March 2022
Visited Doctor 6-months ago. Said they would refer to hospital. Nothing 6- months later not even a letter. 1-month ago, had out of the blue telephone appointment with doctor. Mentioned above and they said they would book a face to face appointment. Nothing to date, not even a letter. Trying to contact them spending valuable time during my work hours.
GP surgery review: heart-of-bath
Title: Very helpful and reassuring
Rating: 4 out of 5
Visited: September 2022
It was very easy to book a non-urgent gp appointment for my son. The phone line was very busy so I sent an email and got a call back a few hours later. I was expecting to have to book a phone appointment first but the receptionist recommended going straight for a face-to-face appointment. When we saw the doctor she was very helpful and reassuring and discussed treatment options with me and my son, before sending a prescription through to our local pharmacy. Thank you.
GP surgery review: heart-of-bath
Title: Excellent care
Rating: 5 out of 5
Visited: August 2022
Very prompt response to my phone call. I was seen on the same day and investigated. The doctor contacted me with the results and arranged a hospital referral. Very reassuring and efficient
GP surgery review: heart-of-bath
Title: Rubbish service. Dr's just don't care.
Rating: 1 out of 5
Visited: July 2022
Had an appointment booked for 4:40, at 5:30 I was still waiting to be seen. Apparently the referral for the appointment hadn't even gone through to the Dr I was seeing. I was told the Dr was going to do examinations and referrals to get Me some help with my condition but all he did was take my blood pressure and prescribed me some medication which I could have just got over the phone. I go to both St James's and old field park surgery, both lack any care for patients, waiting times are ridiculous, you spend an hour waiting just to be in with the Dr for 5 minutes. Every time you ring the surgeries your on hold for hours at a time. You never get to see the same Dr twice so long term illnesses are always having to be reexplained, it's just a revolving door of Dr's. Heart of bath was a terrible idea, the NHS is failing. Dr's don't care anymore your just another number to them.
GP surgery review: heart-of-bath
Title: Exasperated reception staff. No accountability.
Rating: 1 out of 5
Visited: July 2022
Heart of Bath are really bad at patient liaison. There is no continuity of care. I appreciate the staffing levels are low but some of us are severely unwell physically and mentally and require ongoing treatment and discussion with a GP that understands our history. Having to explain again every time can be a traumatic experience for a patient who is already on the edge. I have made complaints and basically been told it’s my fault for wanting to speak to my usual doctor even when I am happy to wait weeks. Can never ever get through on the phone. Receptionists are all rude, curt and take no accountability for their actions yet if you show the minorest bit of frustration and I don’t mean being rude, I mean showing frustration you are told to feel free to find another practise. This is people’s personal lives and health - the only real importance in the world and you are made to feel like a nuisance constantly. Even when you do complain you get nowhere. Really badly managed
GP surgery review: heart-of-bath
Title: Inadequate Service
Rating: 1 out of 5
Visited: May 2022
Pre-Covid I managed to obtain an in-person visit. The condition was misdiagnosed and I was eventually treated privately at the Royal Free Hospital in London. I tried to make an in-person appointment in May of this year. After waiting for 55 minutes in the telephone queue the respondent told me to see the pharmacist. When I complained the respondent told me I was free to change surgeries if I did t like the service provided. The pharmacist  subsequently told me I needed a doctor’s visit. I want to enrol with a private GP but have been informed by a colleague that there is a waiting list as private GPS in our area are fully subscribed. I feel helpless as I am a taxpayer who rarely visits the doctor.
GP surgery review: heart-of-bath
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: January 2022
Trying to book an appointment. Every time I call, I'm in a queue with 20+ before me. Look online and there are no appointments available in the month period - the maximum time you can select in the date range. I'm overdue a medication review, a 6montly/annual blood test. I don't want to be dramatic and demand a same day appointment but it is looking like I have no option. No reminder, I appreciate this might have been due to COVID. I am seriously considering registering with a different practice.
GP surgery review: avon-valley-practice
Title: Not answering the phone
Rating: 2 out of 5
Visited: January 2023
Both myself and my wife attempted to make an appointment by telephone.  The phone just rand and rang, so, while it was continuing to ring I walked to the practice.  I stood in the car park for 3 minutes and no one entered or left the building but the phone continued to be unanswered.  Once I got the message that my call had remained unanswered for 6 minutes I entered and asked the receptionist if the phones were working.  She advised me that she had been busy with ‘face to face’ so couldn’t answer the phone.  As I stated, no one had entered, there was no queue and only two people sat in the waiting room.  Basically the phones were being ignored.  This is not good enough.
GP surgery review: avon-valley-practice
Title: Disabled Parking
Rating: 4 out of 5
Visited: January 2023
Whilst collecting my prescription from automated machine I noticed a large commercial van was parked in the disabled space which meant anyone with mobility issues could not access the actual path.  No problem for me as I could walk across grass but wanted to make you aware.  Surgery was closed as it was a weekend.
GP surgery review: avon-valley-practice
Title: Feel let down
Rating: 3 out of 5
Visited: January 2023
After a long period I have finally with the great help from an advanced nurse managed to sort my blood count somewhere near where it should be with the correct medication, ordered my medication 10 days ago and its still not at the surgery (01/02) was supposed to have been taken 2 days ago but I've run out
GP surgery review: avon-valley-practice
Title: perscription
Rating: 1 out of 5
Visited: December 2022
i have ordered 2 items from you over a week ago to only have one item supplied 
this is again mucked up i have no medication again this is the 6th time this year its not been correct please contact me to discuss this situation 
i still have not received any reply to e mails sent last week to you
GP surgery review: avon-valley-practice
Title: Delays upon delays
Rating: 2 out of 5
Visited: December 2022
Waited nearly 2 weeks for medication which was needed. First it had failed to be ordered by the staff, next it was delayed, then when it did turn up it was a different type to the normal so had to wait for a GP to sign it off. This took another 2 days. Totally unacceptable and very poor service. Only way to make a complaint is via this feedback as the surgery does not state how to make a formal complaint. Would not have minded if this was a one off but it is becoming more and more regular.
GP surgery review: avon-valley-practice
Title: No one answers the phone ever
Rating: 1 out of 5
Visited: December 2022
So this happens all the time I try to call them. No one answers the phone after six mins your told to leave a message. This is horrible. I had to phone 111 to get them to make a phone  appointment for me only for the practice not to call so now I’m chasing them again. I get they are busy but this is not good at all
GP surgery review: avon-valley-practice
Title: practice repeat meds
Rating: 1 out of 5
Visited: November 2022
i have had many occasions with issues with cant get through to a receptionist however encountering my name wrong , wrong address apparently i moved this was news to me 
not being able to order meds now on 4 occasions as the system has not been updated again
i have been ringing for 45 mins to one surgery and now 30 mins to durrington a complete farce
GP surgery review: avon-valley-practice
Title: Confusion and unable to get through on the phone
Rating: 2 out of 5
Visited: November 2022
I can never get through on the phone, in some cases it was ringing for over 6 mins with no answer.

Keep being called in for blood pressure checks, which limits my ability to reorder medication when I’m running out. In the last case, a telephone appointment was changed at the last minute (the morning of) to a face to face, which I couldn’t attend due to work. It was for a blood pressure check, which I did 6 weeks ago, but clearly the notes on their system are not clear enough. 

It just wastes my time and I keep running out of medication
GP surgery review: avon-valley-practice
Title: Covid Booster and Flu Injection
Rating: 5 out of 5
Visited: November 2022
I attended Durrington Surgery on Friday 11th November for my Covid booster and flu injection. I was dealt with very quickly and efficiently.
GP surgery review: avon-valley-practice
Title: Surgery Contacts
Rating: 4 out of 5
Visited: November 2022
Up until a few months ago I could contact the surgery by email.
That has now disappeared. The only way to contact now is by phone.
The phone more often than not means a very long wait on hold with no indication of where I am in the queue. I understand if the surgery does not have enough staff, but it's very frustrating to the point of putting me off trying to make an appointment at all.
Please can you re-instate the email contact and also the online appointment booking system, which was very usefull.
GP surgery review: salisbury-medical-practice
Title: Flu jab
Rating: 5 out of 5
Visited: September 2023
I attended for my flu jab on Saturday . The system was quick and efficient,  6 stations were in operation and patients were entering and exiting at different locations. Temporary staff were assisting and were polite and helpful . 10 out of 10
GP surgery review: salisbury-medical-practice
Title: Great Flu and COVID Vaccination Process
Rating: 5 out of 5
Visited: September 2023
Very well run process from notification, booking dates and the actual vaccination.
There was plenty of parking which was very convenient.
GP surgery review: salisbury-medical-practice
Title: Very efficient
Rating: 5 out of 5
Visited: September 2023
We were clearly directed where to go, people were ready to help us.
The queue was short, we were in and out very quickly.
GP surgery review: salisbury-medical-practice
Title: Flu vaccination clinic
Rating: 4 out of 5
Visited: September 2023
The flu vaccination clinic was very quick and efficient, it’s a shame that other things are not as good, ie: actually talking or a face to face appointment with a Dr, all this online business is not always easy for the older person.
GP surgery review: salisbury-medical-practice
Title: Flu vaccine clinic
Rating: 5 out of 5
Visited: September 2023
Excellent set up with staff checking we had booked and then steady stream of people presenting arm for injection.  Put at ease by vaccinator and effectively and efficiently administered.
GP surgery review: salisbury-medical-practice
Title: Efficient
Rating: 5 out of 5
Visited: September 2023
Having my flu jab was done within the appointment time. No waiting at all and very caring. It was checked that I'd had no reaction to previous ones.
GP surgery review: salisbury-medical-practice
Title: Super efficient
Rating: 5 out of 5
Visited: September 2023
Notification of flu jab clinic,signing up for a slot were both straightforward. The actual visit to the clinic on Saturday morning was wonderfully efficient and swift.
GP surgery review: salisbury-medical-practice
Title: Winter flu vaccination
Rating: 5 out of 5
Visited: September 2023
I can not fault anything. Well organised, one way system in and out of the building. Various rooms were being used. A good and flowing system.
GP surgery review: salisbury-medical-practice
Title: Professional
Rating: 5 out of 5
Visited: September 2023
I had my flu jab a few days ago. Admittedly there weren't many people queuing but it was quick and seamless. I did have a reaxction though. That night I really strugglef to turn over in bed. I do have a painful knee and am elderly but have never experienced that before. I've been fine since.
GP surgery review: salisbury-medical-practice
Title: Flu vaccination
Rating: 5 out of 5
Visited: September 2023
Annual flu jab. Service was very efficient and quick with polite and courteous staff. Previous  flu vaccines have caused no side effects but this time my arm became red, sore and swollen for 3 days at the site of injection. Literature does suggest these are possible and normal side effects but it was rather painful for those 3 days. However, it is still preferable to getting flu itself having had real flu once in my lifetime.
GP surgery review: barcroft-medical-centre
Title: Outstanding Menopause and HRT knowledge and advice
Rating: 5 out of 5
Visited: October 2022
Just had a really great telephone appointment with one of the female Drs at the Barcroft to amend my HRT. (Although the male Drs have also been very good in the past including putting me on HRT in the first place). She was very knowledgeable and understanding and what great service. The practice is extremely busy at the moment but all staff are helpful, friendly and professional -Receptionists, Nurses and Doctors. Thank you for all you are doing. Well done NHS
GP surgery review: barcroft-medical-centre
Title: Unattainable Practice
Rating: 1 out of 5
Visited: October 2022
Managed to make a phone consultation on line .in two weeks time. After had to make an appointment  for blood test , made it online again  for a week later,Had a text saying needed another blood test and another phone consultation with doctor. After 45 minutes waiting on the phone managed to get appointment for second blood test but no appointment for phone consultation, told to ask at reception when I went for the second blood test. Reception said  no appointment    and should wait till after 10 or book online. Once again no appointments for  any doctors online Only nurses  . How on earth do you get to speak with a doctor let along see one. Every time I need to phone surgery it is always 45mins to an hour wait  on the phone.
GP surgery review: barcroft-medical-centre
Title: Terrible Practice, Do Not Register!
Rating: 1 out of 5
Visited: October 2022
After speaking to a GP through 111, I was told that I needed to see a specialist but I had to be referred by my own GP. I tried to make an appointment after a 45 minute wait but the closest one was almost a month away!! (2nd November) unless I wanted to try after 10 in the morning or 2pm when I am at  work (driving most of the time) I was also told I could use their website to book, again at times when I'm not available. I spoke to a GP at Barcroft about this issue when it came up a few months ago who asked me to provide a sample which came back clear. Now that it's returned, they want me to provide yet another sample which will probably also come back clear and it won't help to diagnose my issue which is something I am very concerned about! What I need, is to see a specialist (please) but I feel like Barcroft don't care about you if you are generally healthy and of a certain age. I feel like I have no other choice than to move to a different practice just to get to see the right person for my issue!! All I want is a referral and I will be out of their way. The NHS in general is the best, Barcroft is the worst of all things ever! Also why do the receotionists need details they are not medical professionals that is what the GP/Nurse is for.