janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: woodlands-medical-practice
Title: GP’s are very knowledgeable
Rating: 5 out of 5
Visited: September 2022
The GP’s at this practice are very thorough and take great care and attention when treating patients. The reception staff are also very friendly and no task seems to be troublesome for them. 

I strongly recommend this practice . I had several telephone consultations with the GP and I found them to be very successful and an efficient way of diagnosing , treating and referring patients in a timely manner . 

The GP’s ask very accurate and specific questions to ensure I received accurate treatment. I am grateful that this practice works quickly and efficiently. It is easy to get an appointment within a timely manner. 

The media is constantly criticising GP’s for telephone consultations rather than face to face appointments. However I have been treated in a timely and accurate manner via telephone at this practice . This GP practice is also doing face to face consultations when they are required and deemed necessary. 

May the doctors, nurses and reception staff continue to keep up the good work. Me and the family have all had great experiences here.
GP surgery review: woodlands-medical-practice
Title: Excellent
Rating: 5 out of 5
Visited: May 2022
My husband and I have been very pleased with the friendly and considerate treatment and advice that we have received from all the staff at the Practice. We joined the Practice early last year after moving from the Bristol area to be nearer relatives that are supportive.
GP surgery review: woodlands-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
I found easy to get appointment. Reception staff was friendly. I got to see phlebotomist who was overt professional. Staff was welcoming and polite. GP followed up with results and was very helpful in signposting to further treatment. A big thanks to all staff.
GP surgery review: alexandra-group-med-pract
Title: Booking appointments
Rating: 1 out of 5
Visited: May 2022
I have hundreds time to book a GP appointment. And every time I get response if it is something urgent. They can give you 24/7 NUM. When call them they don't deal under 5 they give another number where we have to call same 9 in the morning. It's been a few weeks when I'm off from work I pick up my phone 8am. Dial the surgery number but computer recording says we're really busy and apologies for being unable to take your call and hang up.
After 20 past finally it starts ringing and when they pick up the phone they have no appointments left. Call tomorrow 8am. And it happens same 
I'm mentally streess due to not being checked by the doctor. 
They put every blame on Corona. Whilst every other surgery working properly. The Alexandera medical practice doesn't give any GP appointment when you really need it.
GP surgery review: greenbank-medical-practice
Title: Great experience
Rating: 4 out of 5
Visited: July 2023
For years I have struggled with my digestive tract and have visited the doctors lots on and off over the years with it. I went to the surgery to see a Doctor I haven't seen before who listened carefully to all my symptoms. For once this doctor looked at the cause of my pain and didn't just treat the symptoms with more useless medication. She recommended trying the Fodmap way of eating and it turns out that I was basically poisoning myself all this time! For the first time in years I am symptoms and pain free. Can't thank her enough for listening.
GP surgery review: greenbank-medical-practice
Title: poor service
Rating: 1 out of 5
Visited: February 2023
whenever i call for an appointment even an emergency appointment for my 8 yr old child i always get told the next app is around 8 weeks, if my child is crying and unwell i cannot wait 8 weeks, what are we meant to do!!!
The staff on reception are rude and none understanding, only advise they can give is to call 111 or go on econsult which i have done and it advised site is only open during branch hours, when i explained this to her she said well the surgery is open so you can do it online. advising her that i know its open as i can only tell her what is on the screen. no help at all! doctors seem the same just now the NHS is a disgrace
GP surgery review: greenbank-medical-practice
Title: Poor service
Rating: 1 out of 5
Visited: October 2022
There are no appointments for this surgery unless you call at 8 am which you can never get through and if you do get through you get told there are no appointments left but you can pre book an appointment but the nearest appointment they have is a month away, what about if you are poorly now a month is no good there’s no in between, I have serious long term health conditions and I currently have tonsillitis and a chest infection but I can’t do anything about it because I can’t get passed the receptionist, and she told me to call 111 but they don’t know my medical history or what medications I take and what I am not allowed to take, that’s why I have a gp they know me and what I can take for my chest, the receptionist’s don’t take these things into account
GP surgery review: greenbank-medical-practice
Title: No service
Rating: 3 out of 5
Visited: September 2022
I’ve called this practice multiple times during operating hours and it says they are not able to take my call. I can’t book any appointments online and it isn’t saying why. I was automatically signed up for this practice when I moved to the area now I don’t know where to go for my treatment otherwise.
GP surgery review: greenbank-medical-practice
Title: Poor practice, poor service
Rating: 1 out of 5
Visited: January 2022
It is so bad that greenbank could not update records with NHS in 3months. All efforts to sort on phone did not work due to cold responses and passing of bulks. We were there in person as a family to complain same but no resolution.
Covid19 jabs taken, just to update records is difficult here. 
I am unable to have my Covid19 Pass which has affected my travelling and some other things.

Painful we chose this GP.

Management needs to do something and fast.
GP surgery review: hopwood-house-medical-practice
Title: Mystified
Rating: 1 out of 5
Visited: October 2023
I find hard to believe that one person at your practice puts you on medication that carries very bad side effects when starting out on you’re treatment route, to then be told by another that there is a country wide shortage of the product so just do without it.
Looked online and there are alternatives, but the Dr’s just do not seem to be bothered.
Reception staff lovely, just seem to work for charlatans.
GP surgery review: hopwood-house-medical-practice
Title: Missed appointments
Rating: 5 out of 5
Visited: October 2023
I apologise to all at hopwood house I recently missed 2 appointments No excuses as in my book 
Missing appointments for anything is so wrong but to miss medical appointments is totally unacceptable I am the first to shout about others doing this and yet here I am doing this myself 
My sincere apologies James Taylor
GP surgery review: hopwood-house-medical-practice
Title: Fast response to result
Rating: 4 out of 5
Visited: April 2023
Quick follow-up after visit, after spotting cholesterol was slightly higher than last year. When explained the reason for this, next year's test will be before Easter, to prevent a similar situation.
GP surgery review: hopwood-house-medical-practice
Title: Don't listen
Rating: 1 out of 5
Visited: April 2023
Seems the doctors don't listen to your issue, and have pre diagnosed you. I had to wait 4 weeks for an appointment and needed a fit note. The doctor has refused to back date to back date this, causing problems for me financially.
GP surgery review: hopwood-house-medical-practice
Title: Lovely doctor
Rating: 4 out of 5
Visited: April 2023
I had a phone consultation but after speaking with the lady she booked me in for a face to face appointment. 
Speedy appointment and lovely lady
GP surgery review: hopwood-house-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: April 2023
Just been for an appointment omg made me feel so relaxed so kind it is one thing this surgery represents thankyou so much for your excellent service.
GP surgery review: hopwood-house-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
very helpful & efficient service as usual. The staff are an asset to the practice. If you are unhappy with your current practice this is the practice to go to.
GP surgery review: hopwood-house-medical-practice
Title: The practice that cares
Rating: 5 out of 5
Visited: March 2023
Hopwood house medical practice in my view are extremely caring .
The staff go above and beyond and will accommodate you where possible 
I would recommend hopwood house to anyone 
my sincere thanks to every member of staff at the practice 
James Taylor
GP surgery review: hopwood-house-medical-practice
Title: First class medical practice
Rating: 5 out of 5
Visited: March 2023
I must say I have left several reviews over the past few years and can say that in all of the many occasions I have been assisted by the staff at hopwood house I have never once had a negative experience 
Thanks again James Taylor
GP surgery review: hopwood-house-medical-practice
Title: Excellent nurse
Rating: 5 out of 5
Visited: January 2023
The nurse at the practice really put my daughter at ease when having her bloods done, she was friendly, professional and really showed she cared.
GP surgery review: jalal-practice
Title: Dr needs training
Rating: 3 out of 5
Visited: December 2023
Dr was unhelpful and did not seem to care. He diagnosed me with a condition and didn’t seem bothered and lacked empathy whilst I was taken a back from the diagnosis. Also he was contradicting his words and didn’t seem sure of what he was saying. 

Also I was told over the phone which dr I’d be having but got to my appointment and had a different dr which I didn’t want.
GP surgery review: jalal-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Very good service. No trouble to get an appointment. Phones answered quickly. All staff helpful and professional. Excellent.
GP surgery review: jalal-practice
Title: Some of your reception staff need sacking!
Rating: 2 out of 5
Visited: August 2023
I came into the surgery on Monday the 7th of august for a smear test and while I was there I told the receptionist that my sick note runs out that day and will she ask for it to be extended.
Unfortunately for me I’d come on the wrong day for my smear test and my appointment was actually the 9th of august. 
So when I came back for my appointment on the Wednesday it was the same receptionist who I’d spoke to on the Monday. I thought while I was there I would ask her if my sick note was ready. I knew by the way she was asking me questions that she had clearly not requested it on the Monday. 
It is now the 16th of august and I have phoned the surgery multiple times to try and chase my sick note up as I have an employer waiting for it. 
I’ve had one reception staff telling me it can take up to 10 days for my sick note and was so unhelpful ! And as the first receptionist only booked it in on the 9th it looks like I haven’t been waiting as long as I have! 
It’s ridiculous and is causing me unnecessary stress!
GP surgery review: jalal-practice
Title: Very poor
Rating: 1 out of 5
Visited: July 2023
Asked for medication inside doctor for my son showed them it a got told it was ordered never was came back to be told they can't order it couldn't get thew on phone to inquire about this couldn't be put on hold just got message saying phone back after 2pm was a good practice when the owners actual ran it gone well down hill now am looking at switching never mind the fact your lucky if u get an appointment
GP surgery review: jalal-practice
Title: If you work full-time this practice isn't for you
Rating: 1 out of 5
Visited: June 2023
This has been going on since early may see my last review.

Had a good conversation with one of the practice manager about my complaint over the phone
 about what happened in may at my appointment time and the 
manager  made me the appointment for the 12th June 2023.

On the morning of my appointment I received a message telling me my appointment been cancelled and to phone the practice to arrange another one which I did.

They offered me one in the afternoon on the 12th June  at 13.30 hrs but I explained that I would be in Trafford hospital with the wife for her appointment then the receptionist offered me one on the following day Tuesday at 9am I explained that I would be back at work and would be unable to attend at that time the next one was on the 29 of June again early appointment time I explained that I work full time and would like one in the afternoon or evening. The receptionist told me to ring up the next day at 8 am to make an appointment.

Unfortunately I start work at 6.30 Monday to Friday and as I am a driver it's not always possible to use the phone I did explain to me receptionist that it was her manager who had made me this appointment but it made no difference to the receptionist.

So looks like I will have to take a days leave so I can phone the practice up to make an appointment and then another day leave to attend the appointment because they don't care for people who work full-time
GP surgery review: jalal-practice
Title: Worst practice going
Rating: 1 out of 5
Visited: May 2023
After waiting for two weeks to see a doctor I turned up 15 mins before my appointment time 15.00 hrs told to take a seat untill my name is shouted

At 15.20 I approach the reception to asked if she knew when I would be seen she asked if I had a appointment and my name and date of birth then told me I would be the next one I explained that I had to get back to work

At 15.45 I've still not been seen people coming in after me had been in and gone I then had to leave to return back to work 

I phoned the practice spoke to the receptionist she told me the only appointment she can offer is on the 05/06/23 

Complete joke this place
GP surgery review: jalal-practice
Title: very friendly
Rating: 5 out of 5
Visited: April 2023
Receptionist polite and friendly. GP polite and friendly. Took my small problem seriously, checked carefully, explained properly. Good bedside manner, as it were.
GP surgery review: jalal-practice
Title: Taking care of my needs
Rating: 5 out of 5
Visited: March 2023
The Practice Pharmacist contacted me to ask me if I wanted to transfer on to the electronic prescription service to make ordering and collection easier for me. This should make it more straight forward.
GP surgery review: jalal-practice
Title: Rudest receptionist ever !
Rating: 1 out of 5
Visited: February 2023
The most rudest receptionist ever telling me I’m uneducated because the patient access doesn’t work due to the doctor not putting the medication up for re ordering. Been ordering the medication over the phone for 5 months now due to their incompetence. I work in a high profile job do you think I have time to come into the GP to get a repeat subscription that should have been available on the app in the first place. And that Asian receptionist of yours better get fired. Doesn’t even know what she’s doing or get her educated on the systems because clearly she’s doesn’t know anything. Called at 14:30 28/02/2023. Hear the call back !
GP surgery review: jalal-practice
Title: Great staff
Rating: 4 out of 5
Visited: February 2023
Staff are so nice and helpful . Normally speak to the small girl with headscarf she is lovely girl. always polite and help me and my partner when in the practice . Not really good at this have tried my best .
GP surgery review: jarvis-medical-practice
Title: Hard to get treatment
Rating: 1 out of 5
Visited: September 2023
Hard to get treatment, have to dial 111 to get treatment at you're own doctors, in pain still, yet still take new patients on ,don't even know what my doctors look like anymore
GP surgery review: john-street-medical-practice
Title: Totally reassured
Rating: 5 out of 5
Visited: January 2023
We all know times are very difficult and there is alot of pressure in this environment at the moment. Well, I registered as a patient within the last couple of months and can honestly say I feel totally reassured with John Street that help is on the other end of the phone. The receptionists are fabulous, predominantly a lady with the initial C who is patient and helpful every time I have spoken with her/them. The Doctors I have come across in my time with the practice are really thorough, reassuring and helpful. Listened to concerns I have with thought and empathy and a clear decision on next steps by the end of the appt. There really isn't anything I could suggest for improvement. In fact, everyone I speak with would like information on the practice (close family/friends) and are keen to register too.
GP surgery review: john-street-medical-practice
Title: Awful practice
Rating: 1 out of 5
Visited: October 2022
Receptionists are so incredibly rude. Went to simply ask when my dad will be seen as it’s been over 30 mins and one of the ladies yelled at me saying ‘could I not see the doctors came late’ a simple explanation or apology would have sufficed. She was also very quick to say if I’m not happy to take my complaint to her manager. Working in the healthcare profession and there didn’t seem to be a single caring bone in her body. She also spoke in the same manner to another gentlemen who simply asked of the nurse will see him soon as he needs to go to work and had already informed the practice about this and she yelled at him too. It appears lateness is a norm at this practice. If the professionals cannot be on time with good reason then already that speaks volumes! I’m absolutely disgusted, there’s a lot of my family members that go to the practice and speak very little English, I feel so upset just thinking about their experience with this lady and how they cannot say anything back. This needs sorting out!
GP surgery review: john-street-medical-practice
Title: Worst practice
Rating: 1 out of 5
Visited: August 2022
Been on the phone for 3 hours and I was on the first caller. When they answer they just cut the line. That’s 3 times happened.
GP surgery review: john-street-medical-practice
Title: Superb Service
Rating: 5 out of 5
Visited: February 2022
There was a mix up with getting my repeat prescription and this was soon resolved by a member of the reception team. It was dealt with quickly and professionally and it was forwarded to my elected pharmacy within 30 minutes - what service 😊 Thank you Joynul.
GP surgery review: john-street-medical-practice
Title: Spoke with the occupational therapist
Rating: 4 out of 5
Visited: January 2022
She was lovely and so understanding, I’m looking forward to my call next week where I’ve been given homework.

I don’t like taking medication for my depression or anxiety but the advice given and encouragement has helped loads and it’s only been an hour since the call!

I believe the doctors here do a great job and the reception staff on the most have been lovely to me. 

Maybe upgrade the phone systems though
GP surgery review: lindley-house-health-centre
Title: waste of time
Rating: 1 out of 5
Visited: February 2023
Tried to register with them, they rang me to tell me that they only accept within 1 mile (I live 0.9 miles away) and that I live outside the area (nhs website says they accept out of area). 
waste of time.
GP surgery review: lindley-house-health-centre
Title: Poor practice
Rating: 1 out of 5
Visited: January 2023
No appointments available. Health issues ongoing and new ones unaddressed yet, just left to suffer. No out of hours gp service like before. 
Gps are locums so see a different person each time if you manage to see a Gp. Usually just see a practitioner if lucky to get through at 8am who is unhelpful. Dont feel looked after or cared for. Very poor service.
GP surgery review: lindley-house-health-centre
Title: Extremely poor practice
Rating: 1 out of 5
Visited: June 2022
Rang the practice for my 89yo profoundlly deaf wife at 8am for a GP telephone conversation, when I eventually got through at 9am I was informed they were fully booked and call again tomorrow at 8am. Absolutely disgraceful patient service. They need urgent changes and a CQC inspection asap.
GP surgery review: oldham-family-practice
Title: Extremely helpful
Rating: 4 out of 5
Visited: September 2023
Receptionist was extremely helpful sorting out a problem with repeat prescription ensuring I was able to get meds before the weekend, messaging me when it was with my pharmacy.
GP surgery review: oldham-family-practice
Title: Thank you!
Rating: 5 out of 5
Visited: July 2023
The staff at reception are very helpful and nothing is too much trouble. On my recent visit I felt listened to and supported throughout and would recommend this surgery to family and friends. Thank you
GP surgery review: oldham-family-practice
Title: There to Help, Oldham.
Rating: 5 out of 5
Visited: April 2023
Oldham family practice.
The Receptionists are just great very very helpful,
The Nurse & Doctors have been of great help to me,
With on going illnesses always happy to help,
D,
GP surgery review: oldham-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
Always listen to your concerns, great receptionist,  can't do enough for you , will get back to you , deal with patience and always professional and you don't feel rushed
GP surgery review: oldham-family-practice
Title: Receptionists
Rating: 5 out of 5
Visited: April 2023
The receptionists are incredibly polite, professional and efficient. It is a pleasure to speak with them and nothing is too much trouble.
GP surgery review: oldham-family-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: April 2023
As always brilliant friendly service. Nothing is too much trouble and if they don't know the answer straight away they always come back to you as promised.
GP surgery review: oldham-family-practice
Title: Fabulous service
Rating: 5 out of 5
Visited: March 2023
I needed a prescription which I had previously ordered but wasn’t on repeat. 
After speaking to reception, I was sent a link where I could request my prescription; once completed and forwarded, my prescription had been sent to my chemist within the hour!
Fabulous service and a speedy outcome!
Wow! Thanks Oldham Family Practice for the wonderful service I received today.
GP surgery review: oldham-family-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: February 2023
The best move I ever made coming to this practice from the receptionist to the doctors they are super efficient friendly and very caring
GP surgery review: oldham-family-practice
Title: Wonderful team
Rating: 5 out of 5
Visited: February 2023
I have nothing but praise for all the team very helpful and understanding and they really go above and beyond to assist me
GP surgery review: oldham-family-practice
Title: Efficient practice
Rating: 5 out of 5
Visited: February 2023
The desk staff at the Oldham Family Practice are unfailingly pleasant and deal with your needs quickly and efficiently.
This year I have needed and received good and fast access to a GP, usually on the same day.
I remain grateful for the prompt attention payed to my needs by the healthcare professionals at this very efficient practice.
GP surgery review: perkins-practice
Title: Not my choice of practice
Rating: 2 out of 5
Visited: March 2023
My experience with this gp is bad because they are always making phone call appointments and for me I hate as my opinion they can’t make the right diagnosis and understand what’s happening. I truly believe that everyone should go into the gp and speak to someone about what’s happening and feel like they can speak to someone. I also should say that on phone appointments is a struggle because your waiting for the call and you maybe doing a job and won’t be able to answer but if it was face to face appointment you can book your day off or a certain time frame your able to do. I wouldn’t choose this practice in the future as I don’t feel like I can to speak to someone about how I feel nor what I have done