janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: harden-blakenall
Title: Friendly practice
Rating: 5 out of 5
Visited: July 2022
I had a friendly welcome today from the nurse,she made feel calm and relaxed and explained everything to me
GP surgery review: harden-blakenall
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
Best family doctor ever. We are treated like family. You are not just a number. Amazing staff, they do anything and everything to help you and get you the best care. We love this doctor and office staff!!!
GP surgery review: harden-blakenall
Title: excellent service
Rating: 5 out of 5
Visited: July 2022
whenever we called the response was quick 
first appointment is made on phone with doctor 
 and within one hour call received from a doctor
who in very detail  examined over phone and
prescribed the medicines.
Very recently a doctor called in an hour and 
examined in detail to my wife and sent prescription
immediately sent to our pharmacy .
Nurses always promptly administer B12 injection
and give themselves next due appointment from the computer.
GP surgery review: harden-blakenall
Title: Great service from my doctor
Rating: 5 out of 5
Visited: July 2022
After an operation I was left in extreme pain and needed guidance, my GP contacted me and helped me with as much information as possible 
Also had a treatment of antibiotics sent to my chemist on a Sunday which is amazing service
GP surgery review: harden-blakenall
Title: Great nursing staff
Rating: 5 out of 5
Visited: July 2022
The nursing staff within this practice have been professional and friendly every time I have had an appointment. Throughout the pandemic they have continued to provide nursing services to an excellent standard. I would recommend these nurses to anyone and I hope they receive the acknowledgement that they deserve.
Well done the nursing team and thankyou.
GP surgery review: harden-blakenall
Title: Terrible Service
Rating: 1 out of 5
Visited: June 2022
I spent 2hrs on hold to get through to the Results line on 20/06. 

Called today 24/06 at 10am for the Results Line. 6 in queue. Number 1 in queue for 1hr. After 2 hours waiting an automated message stating that my call had failed.

Blakenall Surgery are failing their patients. You try and raise your concerns, they don’t want to know. I feel sorry for the front line receptionists/call handlers. Responsibility and accountability lies with the poor management of this practice.
GP surgery review: harden-blakenall
Title: appalling practice
Rating: 1 out of 5
Visited: June 2022
after waiting 1hour and 59 minutes to reach caller 1 in the que then a further 10 minutes i was disconnected by the receptionists, i then phoned back immediately and was number 28 in the que. the practise is awful no communication between patients and doctors, they are servery understaffed yet still keep taking on new patients.
GP surgery review: harden-blakenall
Title: Shocking service
Rating: 1 out of 5
Visited: June 2022
Placed an econsult for my 1 year old daughter on Friday the 24th June 2022 was told  by email I would recieve a call by the 27th June 2022 by 6:30pm. No call that day. No call the following day. I called the surgery  on Wednesday the 28th June and after 2 hours on hold was told that my daughter was put on the call list for Thursday the 29th by 10:30 nearly 1 week after the consultation was made. I did not receive a call on Thursday on the number which I left on the econsult. I phoned surgery and was told that the dr had phoned my wife's number who was at work at the Time and not the number that was left on the econsult. I was ask to call back at 16:00 if the dr hadn't called me that day to be told to call out of hours. So 1 week after an econsult was made my 1 year old daughter is still without an appointment and has not bee seen by the GP since the day she was born. Its safe to say I am moving my household surgery. As this is simply not an acceptable service to be providing.
GP surgery review: saddlers-health-centre
Title: Fair
Rating: 3 out of 5
Visited: July 2023
Receptionists are friendly and helpful, the nurse is very good . Only problem is it’s very difficult to get an appointment with a GP
GP surgery review: saddlers-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Doctor and reception lady, were very nice. Doctor asked lot of questions about my problem and gave me all the information about the results of my blood test,and reffer me to a head scan.
GP surgery review: saddlers-health-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: June 2023
Wonderful service
Excellent staff wonderful Doctors and nurses
Receptionist are amazing 

Always helpful and friendly
GP surgery review: saddlers-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: June 2023
I switched to this practice and have been here for a year. I have had no issues with getting appointments and being seen physically by the Doctor when it's necessary. I have found they have always prioritised appointments for my child. Would highly recommend this practice.
GP surgery review: saddlers-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Staff are always willing to go above and beyond for patients. Always friendly and welcoming. Stayed seeing patients all during COVID and still kept people safe. Best surgery my family have ever been with.
GP surgery review: saddlers-health-centre
Title: Poor communication
Rating: 2 out of 5
Visited: June 2023
Hi recently needed advice on travel vaccines…after speaking to nurse we agreed no further action was needed and I was covered for my trip…but this stupid surgery decides to make an appointment for me which I new nothing about and because I didn’t attend although I had phoned to ask what it was about I received a snotty text saying if I miss any appointments again I will need to find another gp?….first of all I didn’t no anything about this appointment..and secondly I don’t miss appointments and feel stressed over this poor worded text off saddlers health service…not pleased…👎👎I do not recommend people joining this practice due to their incompetence in communication…
GP surgery review: saddlers-health-centre
Title: Friendly efficient practice
Rating: 5 out of 5
Visited: June 2023
As a new patient attending the practice ..staff were friendly helpful and the nurse was very friendly efficient
GP surgery review: saddlers-health-centre
Title: Very friendly a brilliant practice
Rating: 5 out of 5
Visited: June 2023
Seen on time best practice I have ever been to excellent service very friendly receptionists thoroughly recommend
GP surgery review: saddlers-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2023
All sections have their hands on deck. No delay in attending and the attention was mind-blowing. The communication was superb. And the nurses and doctors are all good. The receptionists were excellent. The booking of Appointments was excellently done, the reminders of appointments through text messages are cool and perfectly done also. The Saddlers health center is also positioned in a conducive environment, far from noise and it's also a stone throw from my house. Having them close has been great thus far. Thanks
GP surgery review: saddlers-health-centre
Title: Excellent attention
Rating: 5 out of 5
Visited: June 2023
Reception and medical staff, despite being very busy, are always patient and attentive. Service with a smile.
GP surgery review: berkley-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: May 2022
Everyone that you speak to and come into contact with either by phone or in person at the surgery is always helpful and polite
Keep up the good work Stay Safe
GP surgery review: berkley-practice
Title: E Consultation referal to a deadend
Rating: 3 out of 5
Visited: April 2022
I phoned for a telephone consultation, was told i would be given an Econsultation link via text. 1st  link lead me to the main page that had a blue banner saying econsultation is only available during opening hours.I phoned n was given another text to a direct link to practice, to a webpage that has a notice saying econsulation is suspended to deal with high volume
GP surgery review: berkley-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: April 2022
I have been at the surgery twice in the past week to see the nurses for routine procedures and both were so friendly, courteous and helpful.
I also have had 2 calls with my GP and she was amazing - really listened to my situation, understood, was knowledgeable, professional and kind which filled me with confidence and put my mind at ease.
Everytime I ring or come to the practice it is always a positive experience and I would highly recommend the Doctors, Nurses and Reception Staff to anyone I know.
Thank you to such an excellent and very hard working team at Kingfisher Practice.
GP surgery review: berkley-practice
Title: Quick Response
Rating: 5 out of 5
Visited: April 2022
Was contacted regarding my recent test results. Thorough and comprehensive explanation of what they were and a follow up plan was agreed as well.
Thank you
GP surgery review: berkley-practice
Title: Would Recommend.
Rating: 5 out of 5
Visited: February 2022
I have nothing bad to say about my doctors practice. They’re always very helpful and pleasant over the phone. Always get dealt with promptly. I have been a patient with them for over 30 years. Never had a problem.
GP surgery review: berkley-practice
Title: Brilliant Doctors
Rating: 5 out of 5
Visited: February 2022
I have revived a brilliant service from 2 doctors at the practice .
They listen and take the time to get me the correct medication
I always feel they have my best interests and strive to do all they can to help and support me 
Been recently and have been talking to 2 doctors who have been consulting  with each other to get me the best care as possible 
Thank you guys 
Brilliant practice brilliant Doctors 
Feel lucky to have them
GP surgery review: moseley-avenue-surgery
Title: Professional and friendly
Rating: 4 out of 5
Visited: April 2023
I attended for a blood test and the practitioner I saw was very friendly putting me at ease. They took the sample very efficiently and I hardly felt it. The procedure for following up the results was explained succinctly and an appointment for a phone consultation was made there and then.
GP surgery review: moseley-avenue-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
I will recommend this GP surgery to my Family and friends.
Friendly , very professional staff and great service. They are listen about my problems and help me to find treatment .
GP surgery review: moseley-avenue-surgery
Title: Appointment
Rating: 5 out of 5
Visited: April 2023
The doctor that I saw was pleasant professional and treated me as a person and not just a number. The doctor took time to listen to me and gave me some excellent advice, a good reassuring appointment
GP surgery review: moseley-avenue-surgery
Title: Lovely staff
Rating: 5 out of 5
Visited: April 2023
Took ages to get an appointment but the doctor was a great help, very reassuring. The waiting rooms are old and uncomfortable and could do with upgrading.
GP surgery review: moseley-avenue-surgery
Title: Fab Practice
Rating: 5 out of 5
Visited: April 2023
Just like to say a big thankyou to Mosley Ave surgery . We have some great established doctors. In our surgery. Very considerate and understanding and work hard to solve our health problems. Always looking to develop new procedures to improve  availability to access services for the patients. 
Not forgeting to mention  behind the screen, staff secretary and reception all work hard to solve our queries and resolve problems where possible. 
If I have ever had reason or need to speak with the practise manager because of a problem, she is always keen to listen and resolve matters.  She always has made herself available. 
I feel my family are looked after well by the surgery.
GP surgery review: moseley-avenue-surgery
Title: Telephone consultation
Rating: 5 out of 5
Visited: April 2023
Very clear explanation of the issues. Advice given was backed up with reasons why clearly explained. Given enough time for me to ask questions.
GP surgery review: moseley-avenue-surgery
Title: Great
Rating: 4 out of 5
Visited: April 2023
Very helpful and reassuring doctor, I k own they are very busy . Put my mind at rest and have good advice.
GP surgery review: moseley-avenue-surgery
Title: Efficient service
Rating: 4 out of 5
Visited: April 2023
Went for an appointment to measure cholesterol and blood pressure, blood test was carried out on site, on time and with no fuss, staff were polite and professional.
GP surgery review: moseley-avenue-surgery
Title: Fine practice..
Rating: 5 out of 5
Visited: April 2023
Friendly and helpful people.. efficient with appointments generally seen on time. Offer a range of services…
GP surgery review: moseley-avenue-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
Great practice - helpful, friendly reception staff, excellent GPs, fab nurses and ANPs. Waiting times are usually not too long and I can always get an appointment on the morning I phone up. Highly recommend
GP surgery review: forrest-medical-centre
Title: Always First Class
Rating: 5 out of 5
Visited: July 2022
Rang in the morning. Got a call back and was fortunate enough to get a face to face consultation with a doctor. Very thorough,
GP surgery review: forrest-medical-centre
Title: Very positive experience
Rating: 5 out of 5
Visited: July 2022
Every time I visit (frequently in recent weeks) I find every staff member helpful and willing to discuss treatments in a friendly and positive manner.
GP surgery review: forrest-medical-centre
Title: Great service on Friday
Rating: 4 out of 5
Visited: June 2022
I phoned at 8.30 on Friday morning. Received a return call 10 minutes later from a lovely receptionist who then sent me the link to send a photo to the doctor. Dr phoned me at 9.30.
Absolutely brilliant. 
Much better than it has been in the past. But I put that down to the understanding and lovely receptionist who didn't think she ruled the place!
GP surgery review: forrest-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
Attended today to have my shingles and pneumonia jabs and also to change my Christian names on the NHS. I received the usual, well-organised, safe and friendly treatment from the nurse and the receptionist.
GP surgery review: kensington-road-surgery
Title: Gone downhill!
Rating: 2 out of 5
Visited: January 2022
First of all, good luck trying to actually get through to anyone or anyone answering the phone! Every time, even when phoning at 08.30 in the morning, on hold for over an hour. Then when the receptionist answers, they say no appointments left! 
Once you can get an appointment (very rare!), then I cannot fault the Doctors. They have been brilliant.
However, new reception staff needed please, or just teaching on how to answer the phone in a timely manner!!
GP surgery review: kenyon-medical-centres
Title: Mostly good experience
Rating: 4 out of 5
Visited: December 2023
Yesterday’s visit was poor, having been told it was an appointment then telephone call and then got neither. 
However normally this is a great practice to be with and over the last month they have been on hand and kept me updated whilst have I become ill. 
The doctors have been professional.
GP surgery review: kenyon-medical-centres
Title: Amazing nurses
Rating: 5 out of 5
Visited: December 2023
I have been at this practice for over a decade. I have encountered some of the most caring and lovely nurses that it is possible to imagine. They are experienced, thoughtful and moody importantly they differ from other nurses that I have seen because they treat you like a human. I have never felt like I am speaking to a walking questionnaire.
GP surgery review: kenyon-medical-centres
Title: Repeat prescriptions
Rating: 4 out of 5
Visited: December 2023
Have problems with ordering prescriptions and been declined from ordering at
 Medi-vare although myself and husband both have trouble walking husband falling and can not use app and  only have one phone or get into surgery,  so how can you say we do not meet your stats, plus both in our late 70 s. How can we take our medication if we can not order from Medi-care which is the only way we both can order
GP surgery review: kenyon-medical-centres
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
I have visited about 4 times so far, I have found the doctors all very professional,  caring, patient and thorougher in their work, I would give the doctors maximum stars for great work. However some of the ladies at reception at Chase avenue wud get 3 stars, they need to smile and try to be friendly with all patients. At one point one of them was clearly agitated by my presence.
GP surgery review: kenyon-medical-centres
Title: Worst Time Keeping
Rating: 4 out of 5
Visited: December 2023
I had to wait 45 minutes. Receptionist were rude even though the Dr apologised. Receptionist's was unhelpful and complicating when I wanted to update my address details. The Dr was thorough and courteous.
GP surgery review: kenyon-medical-centres
Title: Not so good experience
Rating: 4 out of 5
Visited: December 2023
Took my 16weeks old baby on an appointment and I was attended to by a doctor who wouldn't even smile back at my baby or try to make her feel relaxed, he was answering my questions hurriedly like I was bothering him or something. I honestly wouldn't feel good leaving my baby in his care or have him attend to my baby ever again.
GP surgery review: kenyon-medical-centres
Title: Very friendly for patients
Rating: 5 out of 5
Visited: December 2023
Visited the Chace Avenue surgery on 27th December 2023 to have my staples removed following a knee replacement. I was seen on time and by a very friendly nurse. The reception staff are always extremely helpful and polite.
GP surgery review: kenyon-medical-centres
Title: Helpful and Understanding
Rating: 5 out of 5
Visited: December 2023
Reception staff new I wante a face to face appointment with particular gp as I had enquired on several occasions. When appointment became available they phoned me to offer appointment which I did not expect and I appreciated that very much
GP surgery review: kenyon-medical-centres
Title: Very Professional
Rating: 5 out of 5
Visited: December 2023
Doctors and receptionists are brilliant, Doctors listen to you instead of interrupting and help you a lot.
GP surgery review: kenyon-medical-centres
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Amazing staff and great doctors go above and beyond all the time thank you that you have helped me in my time of need
GP surgery review: st-wulfstan-surgery
Title: Very efficient and helpful
Rating: 5 out of 5
Visited: January 2022
I move to this practice in December 2021 and have been very impressed with the service I have received. The reception staff are friendly and helpful and the medical staff are efficient and capable
GP surgery review: st-wulfstan-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
The doctors and nurses and Very friendly and efficient. The clinic is very clean and well maintained. Good experience for myself and my family.
GP surgery review: st-wulfstan-surgery
Title: By Far the Best Practice in Warwickshire
Rating: 5 out of 5
Visited: January 2022
St Wulfstan is aptly named - It must be protected by Saints, and it is occupied by saintly receptionists, doctors and nurses. The best way to describe it is as a safe, welcoming, comforting and serene practice. Adjectives that I have never used for any previous practice that I've attended in this region. the appointments system runs like clock work. The nurses are exceptionally well trained, always professional helpful, kind and generous with their support. Your doctor will remember you, and they will show you care and attention - never rushed, never hasty, always excellent. I moved into this area in 2015 (from Leamington Spa) and my whole life changed thanks to this wonderful practice which has shown me how great medical care can be.
GP surgery review: inspire-health
Title: Perimenopause
Rating: 5 out of 5
Visited: May 2023
I contacted the surgery using the online request at 730am after a period of abnormal menstrual bleeding.  My request was triaged, I received a text saying I would be called during the day. Nurse practitioner called me and we discussed my symptoms. She had empathy and made me feel able to talk with ease. She arranged for blood tests to be taken that day along with prescriptions for the bleeding and potential anaemia as well as a face to face appointment two days later.  This was followed up with text re further reading on HRT and confirmation of my appointments.

Upon our face to face I felt completely at ease and excited to embark on what I hope will be a great journey of restoring the joy in my life and relieving me of the aches and pains that I know understand is due to the depletion of hormones. 

I expected (given press) that this was going to be difficult to get HRT and yet nurse practitioner knew what I needed, empathised and prescribed. I understand the dosage may not work for me first time but feel reassured that the support and follow up is available.

I feel looked after.

I think the online request for treatment / appointment was efficient and easier to share symptoms than verbally.

Lucky to have a surgery that is well informed on Menopause and positive about treatment.
GP surgery review: inspire-health
Title: I am really impressed with Inspire Health,Avenue House.
Rating: 5 out of 5
Visited: May 2023
Today I used the online booking form to request an appointment .I found the process really straight forward and expected to hear within a few days .Within a couple of hours i had a phone call to ask if I could attend later this morning.I was free so attended .I saw Janice who listened to my concerns and has referred me for an x-ray.I would like to rate the whole experience as excellent ,I could not have wanted anything more ,I expected to get an appointment within a few weeks but instead have been seen straight away .
GP surgery review: inspire-health
Title: Excellent Practice
Rating: 5 out of 5
Visited: May 2023
I found all the staff efficient ,friendly understanding , caring I can not fault this practice at all
GP surgery review: inspire-health
Title: First class service.
Rating: 5 out of 5
Visited: April 2023
Just like to say how much easier it is to make an appointment with the new online booking service. It only took a few minutes to request an appointment and it was easy and straight forward and so much better than having a lengthy wait in a telephone queue. Within a short time I received a text with an appointment. I cannot praise it enough ... its such a huge improvement so well done to the people involved. 
This practice always provides excellent care from GPs and reception staff and I cannot praise it enough. Well done Hasland Medical.
GP surgery review: inspire-health
Title: Excellent
Rating: 5 out of 5
Visited: April 2023
I feel very lucky to have had this service available to me when I really needed it. I contacted the practice on the advice of the out of hours doctor, and was seen promptly by both the nurse and the GP. They considered all the possible causes of my problem and referred me for tests. Everyone I spoke to was considerate and explained things clearly. Thank you.
GP surgery review: inspire-health
Title: Good practice
Rating: 4 out of 5
Visited: April 2023
Although I could not get onto the online booking system at first, the following day I did manage to complete and submit the request form. I had a phone call within the hour for an appointment and hour or so later. My problem was diagnosed quickly with medication and treatment  given immediately.
GP surgery review: inspire-health
Title: Quick call back
Rating: 4 out of 5
Visited: April 2023
I completed the online triage form at 7:50 this morning and received a phone call back at 9:10am offering me an appointment that day. The service was quick, efficient and the person who rang me friendly and helpful