janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: danes-camp-medical-centre
Title: Scared, shocked and mortified
Rating: 1 out of 5
Visited: October 2023
Symptoms dismissed on a number of occassions, unprofessional doctors that don't provide the correct guidance, gets information from google search and reads the screen to you. No care or empathy from the clinic manager or reception team. You are not heard and met with attitude during times of vulnerability. a huge lack of care and guidance.
GP surgery review: danes-camp-medical-centre
Title: Terrible Surgery
Rating: 1 out of 5
Visited: January 2023
Terrible Surgery.
Cant get an appointment & receptionists don't seem to care when you call. Pointless being registered there. They are more interested in getting you jabbed for covid & taking part in random non relevant questionnaires & studies....pointless 
Not surprising A&E is busy...
Will be moving surgery....
GP surgery review: danes-camp-medical-centre
Title: Always go out there way to help
Rating: 5 out of 5
Visited: December 2022
Admin staff are Always so helpful and always help with advice and appointments.
Dr’s and Nurses have always been very thorough, highly recommend this practice.
GP surgery review: danes-camp-medical-centre
Title: Christmas Time
Rating: 5 out of 5
Visited: December 2022
I just want to say a big thank you to all the staff who I spoke to yesterday. I brought my daughter in. Reception staff were amazing, polite and accommodating right down to finding me a plastic cup to enable my daughter to provide a sample.
The doctor was so very thorough. It was such a busy day for the surgery but I cannot fault your help and kindness.
GP surgery review: danes-camp-medical-centre
Title: Impossible to get an appointment
Rating: 2 out of 5
Visited: November 2022
Unable to get an appointment and told to go online over the telephone for a system that doesn't work. They don't see patients, was informed they only do telephone calls which is not suitable in this instance. You have to call for an urgent appointment at 8am, but you can never get through then either.

Frankly putting patients at risk and providing a very poor service. Might as well just go to hospital instead as this place is not suitable for purpose. Only wants you to go there for paid cosmetic procedures, not actual health care.
GP surgery review: danes-camp-medical-centre
Title: Amazing - outstanding
Rating: 5 out of 5
Visited: March 2022
I called into the surgery about 12.15 today (approx) and spoke to one of the secretary/reception/front office team. What an amazing service!!!! So sorry but I didn't take the ladies name. She was so helpful, really efficient and an absolute joy to deal with. She explained what was going to happen (I was trying to arrange for more of my menopause tablets), gave me a timeline to follow up by and was awesome!!!
I had a couple of other errands to run - but she had called me back and sent me a text message to say there was a prescription at Tesco's - before I even got home!! That is outstanding service
Thank you so much - I am really grateful for all the help and sorting out my prescription
You are amazing!!!!!!
GP surgery review: danes-camp-medical-centre
Title: You are better off going to A&E
Rating: 1 out of 5
Visited: February 2022
Utterly shocking performance.  Extremely unhelpful staff, no chance of getting an appointment and I'm still waiting for a return phone call 5 days after they said they would get back to me.  The staff ask to be treated with respect but they have no intention or capability of showing any to their patients.  A&E would be better; you may have to wait but you will eventually be seen by someone.
GP surgery review: eleanor-cross-healthcare
Title: Absolutely horrible practice
Rating: 1 out of 5
Visited: December 2023
Zero respect for the patient. Zero interest to improve things. Superior attitude all the time from the reception team.
Every appointment needs to be done through Anima which is only working for a few minutes every day, the staff refuses to make phone appoinments, so unless you are free at 8 sharp in the morning, but also sick, and quick on your phone and laptop (it's a rat race) you won't get help easily from your surgery. You'll be told to call 111, and surprise-surprise, 111 will ask you to call the surgery back. And the surgery might simply tell you you'll get a call back. At some point...
I wouldn't recommend this surgery to anyone.
GP surgery review: eleanor-cross-healthcare
Title: Gets bad press
Rating: 4 out of 5
Visited: June 2023
this practice has had some bad reviews but i can honestly say that i have always had a pleasant experience. Previously it was hard to get through in the phone and the online process is ok but recently i have been called back quickly & a plan made. Definite improvements - good that there is always the option of Whitefield's if needed.
GP surgery review: eleanor-cross-healthcare
Title: I dont recommend this surgery.
Rating: 1 out of 5
Visited: May 2023
I have a lot of bad experience at this surgery, but I will write one. To make kids appointment need to use anima, without anima you can not make appointments. On anima you can send message from 8:00 am to 8:03 am after 3 minutes they are fully booked. How is this possible?this happend every single day
GP surgery review: eleanor-cross-healthcare
Title: Got worse since covid
Rating: 2 out of 5
Visited: August 2022
Trying to get  through to the surgery is a waste of time left on hold for a ridiculous amount of time something needs to be sorted at the practice more reception staff needed
GP surgery review: eleanor-cross-healthcare
Title: Impossible to get through
Rating: 2 out of 5
Visited: July 2022
I don't even have a clue who my GP is but when trying to make an appointment it has taken 4 calls between me, GP to Me, Me to Reception, GP to me again, to even get an appointment. I have an urgent prescription query and cannot get through on the phone. You cannot be expected to sit on the phone waiting to get through for 30-40 mins at a time every single time. They clearly need more staff.  The service went down when they merged two practices. What happened to the early morning walk in service they used to offer? I recently had an appointment, first one in about 3 years, they were late by 25 mins and then I was rushed through my appointment and didn't feel listened to or that I had even had a chance to discuss my symptoms in full.
GP surgery review: eleanor-cross-healthcare
Title: Cannot get appointment
Rating: 1 out of 5
Visited: March 2022
Son had a lump on his testicle, other son had diabetes symptoms, no appointments available and now cannot get through on the phone. On hold for over 50 minutes. Need to start seeing patients.
GP surgery review: rillwood-medical-centre
Title: Bad Practice
Rating: 1 out of 5
Visited: November 2022
I had a worst ever experience in my life with this GP practice. The receptionist don t answer on the phone it is impossible to get an appointment. The do really a bad job I think a GP like this it is not need it.
GP surgery review: rillwood-medical-centre
Title: Friendly practice
Rating: 5 out of 5
Visited: July 2022
I got an appointment the same day and the practice was very helpful with my issue. Very friendly staff.
GP surgery review: great-oakley-medical-centre
Title: Excellent  practice
Rating: 5 out of 5
Visited: November 2023
The team at Great Oakley are wonderful, professional show kindness & respect and definitely  go that extra mile.From the reception, prescription team, nurses & The Doctors. Thankyou
GP surgery review: great-oakley-medical-centre
Title: Amazing clinical Staff
Rating: 5 out of 5
Visited: October 2023
I went into the surgery yesterday to have an injection, and I met with a nurse. I was made to feel very comfortable, and sensitive subjects were approached with the kindness they deserve. The nurse had empathy and compassion, and really went out of her way to help me. The nurse is an asset to the practice and to the NHS.
GP surgery review: great-oakley-medical-centre
Title: rude and unhelpful reception
Rating: 1 out of 5
Visited: September 2023
On trying to register I was bluntly and quite rudely told "we're full and can't take new patients" despite the website saying they were accepting new patients. So I went back later and demanded to see the practice manager - miraculously a space had "opened up" and I was able to register. I can't get through on the phone to book an appointment though - they need to sort out the incompetent shambles that is their bookings system.
GP surgery review: great-oakley-medical-centre
Title: Amazing Nursing Team
Rating: 5 out of 5
Visited: July 2023
After having surgery left with an open wound and released from hospital feeling very confused. Booked in to see the nurses to have wound packed and dressed every day. On first appointment the healing process was explained to me in detail which put my mind at rest. Wound heals from bottom up. I saw all nurses over a 3 month period and they got to know my pretty well. They are always friendly, explaining how the wound was doing and giving me advice on what I should and shouldn’t do to help the wound heal. They shared my disappointment when healing slowed down and celebrated with me when healing well. Going every day is pretty gruelling but always met with a smile and a friendly face. I want to thank all of the nurses that helped me during the last 3 months you all made it so much easier for me. Amazing team!
GP surgery review: great-oakley-medical-centre
Title: Disgusting treatment!
Rating: 1 out of 5
Visited: July 2023
Tried to register as a new patient today, was “greeted” by an extremely rude receptionist who said “you can’t we’re full”…….what do you mean “Full”, I’m a human being that pays my NI contributions and taxes and you’re telling me I can’t register…….
So I was given a piece of paper for another surgery to “try”……..
Seriously, my father has just passed away I need help now, and all I get is a piece of paper. You should be ashamed of yourselves and I will be taking this mater further!

You are a complete and utter waste of time!
GP surgery review: great-oakley-medical-centre
Title: Great Doctors Practice
Rating: 5 out of 5
Visited: July 2023
The nurse was lovely friendly and very helpful. She made me feel good about myself.  When l left I had a smile on my face.
GP surgery review: great-oakley-medical-centre
Title: Very helpful staff and good quality of care & support
Rating: 5 out of 5
Visited: June 2023
I was seen today ( and last week) by the nurse specialist for asthma. I have only just decided asthma and have had a terrible three weeks of acute dyspnoea with wheezing, low oxygen saturation levels and coughing constantly. 
I have been started on medication and am feeling so much better but the most important thing for me is the reassurance from the nurse and total understanding of asthma. I feel so lucky to have got the support and guidance after three weeks of struggling with 2 A&E visits & having paramedics out to administer nebulisers. 
I feel safe again and have a contact in place should I deteriorate again. 
I’m being investigated with spirometry & supervised with peak flow recordings. 
To suddenly develop an acute asthma attack  at the age of 62 is very frightening indeed. 
I am so grateful for the expertise of the nurse who is overseeing my care.
GP surgery review: great-oakley-medical-centre
Title: Great Doctor.
Rating: 5 out of 5
Visited: May 2023
I cannot praise the staff enough for their commitment, empathy and general care. They have been a godsend to my family especially my daughter.
GP surgery review: great-oakley-medical-centre
Title: Helpful doctor
Rating: 4 out of 5
Visited: April 2023
The doctor took time to understand and advise on my problems and complexity of them. Very helpful and approachable, felt reassured.
GP surgery review: great-oakley-medical-centre
Title: Turned Away When I Asked For Help
Rating: 1 out of 5
Visited: January 2023
I went down today to my medical centre for help, I use the nhs rarely and this was on the direct instruction of my midwife, as she had concerns and thought wise if I saw a doctor. I was turned away without a second thought and told either come back Monday, call 111 or go to a&e, I miscarried later today after a 5 hour A&E wait. My husband and I are very upset that a receptionist can make these sorts of decisions that affect peoples lives. Thanks for you help, this is what I pay our national insurance for!
GP surgery review: rothwell-medical-centre
Title: Online appointments
Rating: 4 out of 5
Visited: September 2023
I have used the new online appointment system twice now , easy to do first one wasn't urgent had a gp apt sent to me by tx for 2nd Oct which was perfectly acceptable, the 2nd this morning did online request for change in medication ,was able to collect from howitts a couple of hrs later ,very impressed with this new system so far ,its going to be difficult for some people but credit where credits due
GP surgery review: rothwell-medical-centre
Title: New system let down.
Rating: 2 out of 5
Visited: September 2023
New system has come into place. I phoned on Friday after 2pm for a general query. Told to fill a form online tomorrow between 7am-10am. Found a form filled it in. Got a text on the Tuesday at lunchtime. Told I’ve filled out the wrong form. Please fill one in tomorrow between 7am-10am. This is 5 days later. I asked if this can be process now as a matter of urgency. Nope sorry the systems shuts off at 10am. Will be taking this action further. All for a simple referral to fracture clinic at KGH. Just a heads up for anyone else using this new and improved system.
GP surgery review: rothwell-medical-centre
Title: Prompt, efficient, service
Rating: 5 out of 5
Visited: July 2023
Reviewed after emergency hospital asmission. Excellent service, picked up on delayed investigations at the hospital and appointment was scheduled just 3 days later. Genuinely interested in concerns and worries, I took the time to listen and answered all questions. Absolutely first class service.
GP surgery review: rothwell-medical-centre
Title: Awful first experience
Rating: 1 out of 5
Visited: February 2023
After calling to check my registration process and request an emergency prescription for metal health medication, I left the call crying and being told to call 111 if I was 'that desperate' otherwise to call at 8am and 'hope' I get an appointment. I am beyond disgusted
GP surgery review: rothwell-medical-centre
Title: Excellent treatment
Rating: 4 out of 5
Visited: February 2023
Rang on behalf of my husband who was in lot of discomfort Had call from duty doctor within the hour and visit from a helpful paramedic two hours later! She is an asset to the surgery,we are lucky to have her!
GP surgery review: rothwell-medical-centre
Title: On hold as caller no. 1 for 38 min then just cut off!!!!
Rating: 1 out of 5
Visited: November 2022
I called early as you can never get through and held for 38 min then I got cut off. I was caller number one. Surely if lines are down I would not get the answer service. It is always a problem getting throught o them and ther is no email address since when is it okay for them to not be contactable by email? Hiding away from patients as usual!
GP surgery review: rothwell-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: October 2022
Can never get an appointment unless you call at 8am. But somehow you get through at 8:01 and all the appointments have gone. And can't pre-book an appointment for next day or anything. Absolutely disgusting. 

Looking to have to move surgeries to a different town, which shouldn't have to be the case
GP surgery review: rothwell-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: July 2022
In the last 2 months I have needed to have a telephone consultation, a GP appointment, referral for blood test, xray, and request a patient summary. Both the administrative staff and the medical team have given exemplary care. Yes there were telephone ques and the booking system had to be navigated but the service given at the surgery was excellent, and the GP was very reassuring and thorough.
Polite and genuinely helpful attitude from all staff.
Thank you
GP surgery review: rothwell-medical-centre
Title: outdated service, unhelpful reception staff
Rating: 1 out of 5
Visited: March 2022
The service is far from inclusive and unhelpful to anyone who works. Essentially you can only get an appointment on the day if its a medical emergency, isn't that what A & E are for? they do not allow next day or future appointments to be made, making it impossible to get a routine appointment and manage work schedules, this is far from acceptable and doesn't support their role in society. Further to this they wont accept a telephone call complaint, or email complaint, they only accept complaints on paper posted through their letterbox, again not very inclusive if someone doesn't drive. All in all their services are outdated and they need to modernise fast and understand that their patients especially the working ones actually contribute to their salaries via NI to give a Health Service to the public, a service that they are abysmal at delivering.
GP surgery review: rothwell-medical-centre
Title: An excellent service and polite staff
Rating: 5 out of 5
Visited: March 2022
Just moved to the area and was worried about changing doctor as reviews for Rothwell Medical were not good but this has been proved wrong. Yes the wait on the phone has been a bit irritating at time but even phoning after 9am, I got a same day doctors phone consultation and have been able to have a face to face on request. I hope it continues.
GP surgery review: abbey-medical-practice
Title: Not happy
Rating: 3 out of 5
Visited: January 2024
I saw a doctor who was rude to me and left me feeling humiliated.  Patients are supposed to be courteous and polite to medical staff so why can’t patients be treated likewise.  I went to see the doctor for help and came away feeling like I was a nuisance.
GP surgery review: abbey-medical-practice
Title: Lovely practice
Rating: 5 out of 5
Visited: December 2023
We recently moved into the area and just wanted to say thank you as the whole process of regstration was super easy, and the friendly welcome given by reception / pharmacy was really lovely - they really went out of their way to help us. Many thanks - it was much appreciated.
GP surgery review: abbey-medical-practice
Title: Terrible Service & Policies
Rating: 2 out of 5
Visited: December 2023
After trying to call for an appointment for three days, I called into the surgery to try and book an appointment directly to be told by the receptionist that I needed to call to book an appointment. After trying for another 3 days and still unable to get through I give up and will instead have to go private to sort out my urgent issue which the receptionist didn't seem to care about. Your system is broken and doesn't work.
GP surgery review: abbey-medical-practice
Title: No communication on test results
Rating: 1 out of 5
Visited: November 2023
I had to go on line to review my recent blood tests to discover a diagnosis which I was not prepared for or was expected.   No one from the surgery called to advise and I was left in distress and worry.  When I called for an appointment to discuss the results I was told that this was 'routine' and I would have to wait two weeks.  That would have been 4 weeks after the diagnosis which was not acceptable especially as I was very concerned and in distress.  The receptionist did manage to get an early appointment for a face to face appointment which I am grateful for.  No one should have to go on line to find out things like this and there should have been some communication from the surgery with regards to next steps.  If I had not checked would I have ever had that opportunity to discuss and understand the condition?    Poor communication which has left me questioning the surgeries duty of care.
GP surgery review: abbey-medical-practice
Title: Fantastic, caring practice
Rating: 5 out of 5
Visited: November 2023
From the reception / phone staff to the nurses and GP’s this practice is basically how you would wish all practices were. 
They care, they listen and they believe in looking after you as an individual.
GP’s and nurses have excellent interpersonal and  clinical skills.
On top of that you can get an appointment. 
My family couldn’t have felt more looked after and supported through some really tough times.
GP surgery review: abbey-medical-practice
Title: Prostate injection.
Rating: 4 out of 5
Visited: November 2023
It was an injection which I have on a three monthly basis.
As usual it was carried out with care and efficiency and I am happy with the treatment I received.
GP surgery review: abbey-medical-practice
Title: Long waiting times for all service
Rating: 2 out of 5
Visited: October 2023
To make an appoint there is a long wait, the phone system is good that you can get a call back but by the time you get a call back you get told no appoints left even if you call at 8am or 1:30pm. When you eventually get an appointment to check into appointment there is long queues, years ago there was a screen to walk and check in yourself which was good, now you need to wait long time. Then another long wait for seeing the actual doctor. We need better service to make appointments and better service to check into appointments. Thanks
GP surgery review: abbey-medical-practice
Title: Genuine care
Rating: 5 out of 5
Visited: September 2023
I have just seen a clinical pharmacist, locum and he was amazing. Listened carefully to understand my symptoms, took the time to do the relevant checks to eliminate/ identify the issue. He was really very professional. Thank you.
GP surgery review: abbey-medical-practice
Title: A very good receptionist
Rating: 5 out of 5
Visited: July 2023
After talking to receptionist about a telephone call I had from the surgery, I asked about severe loss of breath I was experiencing causing near collapse. The lady put me on hold and spoke to a doctor, and after he had looked at my previous notes, the receptionist told me to ring for an ambulance. I have spent a few days in hospital, and slowly recovering. I would like to thank your staff for good advice.
GP surgery review: abbey-medical-practice
Title: Modern day assistance
Rating: 5 out of 5
Visited: July 2023
Given all is changed since COVID. The practice has adapted well with new services.  I don't always understand how this works, or appreciate the numbers in the queue, but it all works,and I'm grateful.