janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-new-surgery
Title: Excellent surgery
Rating: 5 out of 5
Visited: July 2022
The new surgery has amazing reception staff and doctors. They helped me a lot especially with me having a language barrier. They went above and beyond to help me each and every time. They had so much patience. It really made my visits more comfortable and less stressful. I highly recommend this surgery. Thank you so much!
GP surgery review: the-new-surgery
Title: Professional, friendly service
Rating: 5 out of 5
Visited: June 2022
All the Reception Staff, Nurses, GP’s and Clerical Staff at The New Surgery are extremely professional, helpful, and friendly. The Service is excellent, and staff will always try and help if they can. Getting a GP
appt. in London is difficult at the moment but the The New Surgery staff do all they can to ensure you are seen as quickly as possible, or signposted to relevant services. The Reception Staff were also very helpful in assisting me to get my elderly neighbour the appointments and referrals he needed to manage his health needs. I would highly recommend The New Surgery to anyone wanting to register with a GP surgery. Thank you to all the staff at The New Surgery - who were also fantastic during Covid times.
GP surgery review: the-new-surgery
Title: Excellent GP surgery
Rating: 5 out of 5
Visited: June 2022
Excellent GP surgery
All the doctors are very caring, compassionate and attentive to your concerns.  
The reception team are very friendly and always willing to help. 
Thank you.
GP surgery review: the-new-surgery
Title: Wonderful practice
Rating: 5 out of 5
Visited: January 2022
Thank you for helping me with my skin cancer and referring me to Chelsea and Westminster hospital were I was very well looked after. Thank you for the wonderful after care I received at the surgery. Many thanks to you all. Kind regards. Anthony
GP surgery review: the-surgery,-dr-dasgupta-&-partners
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2022
Great GP practice , wonderful, warm and friendly team. Never had a problem to get an appointment. Appreciate and fast referral has been always made for me and for my family. Highly recommended. Thank you very much
GP surgery review: the-surgery,-dr-dasgupta-&-partners
Title: Most satisfied
Rating: 5 out of 5
Visited: September 2022
I have been a patient at Westway for over forty years. 
Over the years some doctors have come and gone. I have always been entirely satisfied with the appointment system, the patience of the receptionists, the nurses and all the GP's too.
I have been lucky enough to have a call back within several hours when I've had a problem. At times it has been a bit of a wait to get through but it has always worked out.
In these busy times I can only congratulate all at Westway for doing their utmost to accommodate patients.
Thank you Westway.
GP surgery review: the-surgery,-dr-dasgupta-&-partners
Title: Excellent service
Rating: 4 out of 5
Visited: April 2022
I have been registered at Westway for about 16 years. They have always provided me and my family with great care. My prescriptions are always on time, the manager and reception team  are always very helpful and go the extra mile to help. I have always found the GP’s to be absolutely excellent. I felt the need to leave this review after my most recent appointment with the wonderful new GP. I left the surgery feeling so much better. Thank you Westway for always being so helpful and understanding.
GP surgery review: the-surgery,-dr-dasgupta-&-partners
Title: Diabolical
Rating: 1 out of 5
Visited: March 2022
Unsympathetic no people skills ignorant to your symptoms and lie about booking telephone consultation absolutely useless.
If you need a GP stay away their shit
GP surgery review: the-surgery,-dr-dasgupta-&-partners
Title: Great GP surgery
Rating: 5 out of 5
Visited: February 2022
I have always had a great experiences with The Westway Surgery. All the Drs and staff are very kind, understanding and helpful. 
I always get text messages to attend all necessary checks and blood tests. I never had a problem to get an appointment with a Dr in the surgery.  Thank you very much for looking after my family’ s and my health.
Wish you all the best. 🙏🏻
GP surgery review: dormers-wells-medical-centre
Title: change your gp
Rating: 1 out of 5
Visited: May 2022
the gp no good service  difficult appointments and staff no help  patients and you can book appointment just from 8:00 am to 8:05 just 5 min a morning.
GP surgery review: dormers-wells-medical-centre
Title: Can’t be asked more
Rating: 5 out of 5
Visited: January 2022
I went to see my blood pressure with nurse . I had a pain in chest . She called the doctor . She see me and quick done ECG . Myself and my family been with this surgery for 20 years . This practice is so good . God bless nhs staff . Who comes to see patients like us everyday .
GP surgery review: dormers-wells-medical-centre
Title: Extremely unprofessional and rude
Rating: 1 out of 5
Visited: January 2022
Had an appointment with the nurse at 11.15am, had to queue outside for 20mins - once I was admitted inside I waited a further 10mins (30 mins in total) whereby at this point I went to the receptionist to ask when I would be seen. The receptionist’s colleague within earshot replied to her ‘she’s only been here 10minutes’ and repeated this again ‘she’s only been here 10 minutes I’ve just let her in’. I found this extremely rude and dismissive seeing as I was waiting for 30 minutes to be seen. To add to this, the nurse was not with a patient at this time. This is a common occurrence in this GP practice - not being seen on time and having to deal with very rude and dismissive staff.
GP surgery review: dr-sivanesan-&-partner
Title: Appalling service
Rating: 1 out of 5
Visited: August 2023
I have been a patient at this surgery since I was a child for over 40 years.
No matter where I moved I remained at this surgery.  Last month, out of the blue, I received a message to say that I was no longer within their catchment area and therefore would have to find myself a new doctor. 
I have a number of health issues and am currently in the middle of a referral and have been told that I've been redacted from the surgery database. This is ridiculous and disgusting treatment of a vulnerable patient,  currently leaving me and my 2 young children without access to a doctors surgery. I called this morning as my son is unwell and was told there was nothing they could do even though I explained I was not registered at any other practice. 
I attempted to speak with the practice manager on several occasions and I was either told to call back or that she was not available. 
As a taxpayer and resident of this country, I believe I should have the right to choose where I register for a service regardless of where I live and I feel I was denied thsinright by the Woodbridge medical centre.
GP surgery review: ks-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: December 2023
Personally, I have always found them to be very helpful and accessible - have never felt rushed and have always been able to see nurse/doctor when needed and felt confident in the treatment received.

The pressure that the receptionists are under from people needing help can be extreme at times but all do their very best to assist
and if on occations things cannot be dealt with immediately they have been dealt with as soon as possible.
GP surgery review: ks-medical-centre
Title: Difficult to seek consultation
Rating: 2 out of 5
Visited: September 2023
The practice has too many hoops to get through for an appointment since the pandemic. You are put off by a call to the receptionist ( too long a wait, in excess of 1 hour. It is also known that you can get cut off in between to start all over again.).
First the doctor needs to talk to you to decide if you genuinely need an appointment or can it be sorted on the phone. Tel appointments are made for you to be available for the whole day. No time given for the doctor's call. If required an appointment may be made with a locum doctor or asked to go to the local A & E,
Either this practice has too many patients or few doctors/staff. My family members have moved to another surgery or arranged private medical cover after losing faith in the NHS.

In general, once you are through, the service is good.
GP surgery review: ks-medical-centre
Title: Poor services
Rating: 2 out of 5
Visited: February 2023
I believe some of the drs are really good and I can not say anything wrong about the doctors however the overall surgery practices r extremely poor. When u call the reception number it takes a long time e.g. One or or more at times to get the call answered. Then when one tries to make an appointment with the nurse or the doctor the receptionist try to flog or get rid of you by saying we do not have any appointments or do not have the nurses Dr os gone sick and or their surgery manager is not availble to flag the issues.
They do not seem to listen to the patients concerns whatsoever.
At times when they do make an appointment for a telephone cLl from the dr u r not informed the times when Dr is expected to call. R u meant to wait for Dr to call without knowing the times Dr will call. What sort of services r being provided at the surgery.
The management of the surgery need to seriously review their practices to make them better for the patients to provide a good service expected.
GP surgery review: ks-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2022
Very Happy with the Doctors Nurse and Receptionist. I am honoured to be they patient. I have always been given an appointment when needed.
GP surgery review: st.-georges-medical-ctr.
Title: Well organised practice
Rating: 5 out of 5
Visited: September 2022
Pleasant and caring doctor.
Helpful staff and receptionist. 
Doctor gave my time and listen to me and explained the process of examination
GP surgery review: the-mwh-practice
Title: Very friendly reception staff and good doctors
Rating: 5 out of 5
Visited: November 2023
Lovely experience  every time . 
Very friendly staff . Always greet you with a smile and are super polite on the phone
GP surgery review: the-mwh-practice
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
Receptionist staff always very helpful and welcoming and they do their best to accommodate.
I was seen by a Dr who was very professional and informative. 
Thank you everyone.
GP surgery review: the-mwh-practice
Title: Excellent practice
Rating: 1 out of 5
Visited: November 2023
Very good service polite and respectful when they talk to you don’t have to wait for long time family and I have been with mwh practice for long time
GP surgery review: the-mwh-practice
Title: Terrible admin staff
Rating: 1 out of 5
Visited: October 2023
Terrible service from the time you call to make an appointment. Can not order repeat prescriptions via phone even though you don’t have time to go to the surgery because you are working or English is not your first language. Can not request online system over the phone. Receptionist are rude and talk over you. Never have appointments and when I had an appointment at 08:00hrs surgery did not open until 08:10ths and there was no apologies or explanation so was late get back to work. Need to look at how the practise runs and need people at the front desk that smile and make you feel welcomed and not ignore you int you say excuse me please I am standing here waiting to be acknowledged. Could be a good practise with the right people tuning it and admin staff do would not recommend it also not very clean in the reception area. To even speak to a doctor you have to go through the admin staff and they put the phone down on me even before I could say bye or ask anymore questions
GP surgery review: the-mwh-practice
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Very kind, helpful, professional staff. I will strongly recommend this practice. I was able to see the doctor immediately.
GP surgery review: the-mwh-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: August 2023
From my experience I have found the staff from the mwh practice (Hounslow) including the GP’s, reception team, and the nurses to have very professional and show competent mannerism in each of their roles. Their energy and support that I have been lucky enough to encounter each time as a patient cannot be praised highly enough.
GP surgery review: the-mwh-practice
Title: mwh practice
Rating: 5 out of 5
Visited: August 2023
The doctor’s surgery on 1 Vincent Road, Hounslow was managed by different doctors prior to the name change to mwh practice thus I have been a patient since and cannot express the gratitude I feel. From my experience I have not noticed any differences with the changes of the staff from that time. I appreciate the dedication the staff from the mwh practice (Hounslow) including the GP’s, reception team, and the nurses show each time. They are highly professional and demonstrate competent mannerism in each of their roles. Their energy and support that I have been lucky enough to encounter each time as a patient cannot be praised highly enough.
GP surgery review: the-mwh-practice
Title: Great health care assistant
Rating: 5 out of 5
Visited: July 2023
Very helpful healthcare assistant. She helped me and gave me the best care.

Highly recommend her in the surgery.
GP surgery review: the-mwh-practice
Title: Great and Always helpful.
Rating: 5 out of 5
Visited: July 2023
I have lots of health problems nearly all doctors knows my symptoms they always helping me and listen and understand me even when I can't explain properly(problems whit speech and understanding) .They knows me for long time and I trust them all the time the best GP ever I would change at all anything even I live a little bit far from my place.
GP surgery review: the-mwh-practice
Title: Great Practice
Rating: 4 out of 5
Visited: July 2023
My and my family’s experience has been 
has been to a high standard as my GP does a thorough check to make sure we are well and healthy !
GP surgery review: the-saluja-clinic
Title: Telephone contact
Rating: 1 out of 5
Visited: July 2023
Tried to contact Saluja via phone as i missed a call from them and this was regarding my blood test results. as I was on duty (at work ) i could not answer the call. a voice message was left for me regarding my blood test. so upon calling them back it was a regular struggle to reach them the phone kept on ringing but as usual no one picked up the phone. I emailed the clinic yet no reply. this shows how concern they are about the patients. Im even planning to get registared at some other GP other then Saluja clinic.
GP surgery review: the-saluja-clinic
Title: Service experience
Rating: 1 out of 5
Visited: June 2023
Wanted to notify my new address. I was asked to email with a proof of ID. which I did immediately. no reply back if it was done or not. emailed again in few days asking for confirmation no reply from the clinic. tried to call in few days phone kept on ringing got fed up and hanged the phone. this clinic is not approachable and poor customer service.
GP surgery review: the-saluja-clinic
Title: line is busy
Rating: 1 out of 5
Visited: August 2022
i have been calling the surgery from 8 am until 8.50am the line so busy. i can't even go the surgery as they do not see patient on the desk
GP surgery review: broadmead-surgery
Title: Poor care
Rating: 2 out of 5
Visited: June 2023
I made a GP appointment as I am struggling to manage my chronic condition and worried about my health. The doctor told me to just take my medication. I’m suffering so much with the side effects and instead of working with me to find a resolution, I was dismissed. If I can’t ask my GP for help with my medical condition, who am I supposed to ask?
GP surgery review: broadmead-surgery
Title: Strugle for help
Rating: 1 out of 5
Visited: March 2022
I'm  struggling  since October  2021, wich  is 6 months,  to treat my little daughter,  her tonsils are swallowed and she's  coughing a lot. No empathy
GP surgery review: goodcare-practice
Title: Bad experience
Rating: 1 out of 5
Visited: October 2023
I rang goodcare practice regarding a blood test booked . The female representative seemed to go quiet when she heard my voice respond to her hello.
I spoke again. This time the representative was abrupt. She asked me for my date of birth. I proceeded to tell her, but she cut me off , she raised her voice saying , hello hello. I remained calm and asked if she could hear me ok, she said yes, then asked me my name. I told her. She went quiet again . Then put the phone down on me. Lovely!
I rang again , this time someone was polite but did not address her colleague's rudeness . Glad I left this practice years ago. I only called because this surgery's number was given for my blood test query. 
Nightmare.
GP surgery review: goodcare-practice
Title: Still waiting
Rating: 2 out of 5
Visited: July 2023
I done an online request on Saturday 22nd July, the practise would contact me before or on Tuesday 25th July, I'm still waiting? I emailed them on Thursday 27th asking for someone to contact me, still waiting. I am needing help with my antidepressants, and my mental health, and they don't seem to care. I am very very upset with how this has worked out would not recommend.
GP surgery review: goodcare-practice
Title: Bad service
Rating: 1 out of 5
Visited: July 2023
I called  On Tuesday 04/07 and I was 37 in-line ( I waited 45 mins) I got to number 1 and I was cut off. I called again I was number 17. I Explained to the receptionist what happened , that 
there must be something wrong with your system, she wasn’t interested! I explained I bought over the counter medication for cystitis and I was up all night with bad systems. I asked if the doctor could leave me a prescription at the pharmacy ( which the doctor has done in the past) she said I needed a face to face appointment at 2.45 ( a whole day I would have to endure pain)  A face to face appointment was not needed, waste of resources! She then told me to call back the next day, I would then have to endure another 45 mins of wait time on the telephone and pain discomfort. I contacted boots online service and ordered the tablets for a cost of £23. I have paid my taxes and national insurance into the NHS all my life (luckily I do not go to see the GP)  The one time I needed a simple request I was refused…can you please advise me how I can make a informal complaint. E McEwan
GP surgery review: goodcare-practice
Title: Great experience!!!
Rating: 5 out of 5
Visited: February 2023
Your Review:  I attended the surgery this morning.
I left home early and reached the surgery early for my appointment.
Upon arrival the lady at the reception saw my condition and offered immediate help. She called the manager upstairs to kindly ask if the dr can see me earlier.
I was seen after 5 mins. Dr a.m called the ambulance immediately as I was in a very bad state and was even spitting blood. The practice manager was very kindly sitting in the room with me until paramedics have arrived. Very grateful. Caring people.
GP surgery review: goodcare-practice
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
I got an appointment same day I called and the lady doctor was very kind, after asking me about my illness she gave me some helpful suggestions and medicines. I was quiet happy about my visit.
GP surgery review: goodcare-practice
Title: Receptionists are useless
Rating: 1 out of 5
Visited: June 2022
The receptionists here are disgustingly rude and give false information. I am leaving this GP. It was a horrible place that didn’t concern others and their patients. Used to cut the phone off and not respond properly- nothing to do with language barrier.

Their behaviour has been so awful that I am now leaving this GP. I can’t wait to find a place who doesn’t cut the phone off and answers calls professionally!
GP surgery review: jubilee-gardens-medical-centre
Title: Great team of caring staff
Rating: 5 out of 5
Visited: October 2022
I have always had brilliant service from all the staff that I have been in contact with in this surgery. Keep up the great work
GP surgery review: jubilee-gardens-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: September 2022
Service from this surgery has always been great. Practice manager has been extremely supportive throughout! Thank you for the whole teams help and support!
GP surgery review: jubilee-gardens-medical-centre
Title: Bad service and rude staff especially receptionist
Rating: 1 out of 5
Visited: April 2022
I would not recommend this GP! Receptionist are rude and if you call to book to speak to your doctor you get asked or told that you’ve already spoken to them why do you need to speak to them again. The doctors don’t even listen to you and without checking your record started telling you stuff. Third week down the line and no updates about my sample and I was told that it could be because of Easter!
GP surgery review: jubilee-gardens-medical-centre
Title: Well organised patient facing surgery.
Rating: 5 out of 5
Visited: February 2022
Hard working team.
Professional and tries to be punctual and sensitive to patient needs.
I had my bloods checked. BP monitored.
24 hr BP monitor fitted.
GP surgery review: west-end-surgery
Title: Very pleased
Rating: 5 out of 5
Visited: December 2022
My wife and I transferred to the surgery primarily to have a GP within walking distance. However, we have been amazed how efficient, helpful and pro-active the staff have been and we have been very happy with the service.
GP surgery review: west-end-surgery
Title: Fantastic, friendly, and professional
Rating: 5 out of 5
Visited: September 2022
I experienced an extremely deep cut on my hand , and when I called the surgery , l was immediately asked to visit the surgery for dressing and clean the wound immediately. An appointment made right way and was in and out within 15 minutes. The nurse was so professional and helpful. After 3 days she took the dressing off and healing was in progress. 
Primary care at the Surgery was excellent, as if I went to A&E I’d probably have to wait for 8 hours. 
The receptionist was understandably kind and helpful. 
A fabulous service to NHS.
GP surgery review: yeading-medical-centre
Title: Horrible practice
Rating: 1 out of 5
Visited: January 2024
This isn't the first time I've been treated this way. I came in with pus on my swollen finger and in terrible pain I waited an hour to be told that I wouldn't be admitted because I hadn't checked in, and an hour earlier I was told by another person at the reception desk, please sit down, there will be an appointment in 20 minutes. I come home with terrible pain and no help. Highly not recommended
GP surgery review: yeading-medical-centre
Title: GP Surgery
Rating: 5 out of 5
Visited: March 2022
I had to have a Full Blood test. The Health Care Assistant was very pleasant and efficient. She located the vein, cleaned and inserted the needle then drew blood at the first attempt and took the required amount with no problems.
GP surgery review: connaught-square-practice
Title: Not good
Rating: 1 out of 5
Visited: November 2023
It is almost impossible to get an appointment with a GP at this practice.   The receptionist needs to know exactly what is wrong with you (in detail) before the receptionist decides if you can have an appointment in 10 days' time.
GP surgery review: connaught-square-practice
Title: Distressing experience
Rating: 2 out of 5
Visited: November 2023
After my heart procedure in October At St Thomas’ Hospital I have contacted the practice 4 times this week  for prescription of 2 of the 4 medications I have run out of…and still no renewal …this is very distressing..
GP surgery review: connaught-square-practice
Title: Speed and Efficiency of Help
Rating: 5 out of 5
Visited: October 2023
I visited Connaught Square Practice to request a call from a GP which was put into effect within 2 days.  Further, an x-ray appointment was immediately offered to me due to the very painful experiences of sciatica I was having. Had my x-ray today and I just want to express my sincerest appreciation for the care and attention received.  Many thanks.  Madelyn