janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: phgh-doctors
Title: Imposible to get a GP appointment
Rating: 1 out of 5
Visited: December 2023
I have tried for a month to speak with a GP, even just on the phone, the secretaries won't even give me a future appointment, there seems to never be any. I have been with this GP for 3 years and have never, despite my many requests, been able to see a GP face-to-face. I have one time secured an appointment only to then be met by a physician's assistant.
GP surgery review: phgh-doctors
Title: Great practise with rapid development.
Rating: 5 out of 5
Visited: December 2023
Very efficient in giving appointments and diagnosis and description that’s saves time from hospital visit, highly recommended.
GP surgery review: phgh-doctors
Title: A remarkable practice
Rating: 5 out of 5
Visited: October 2023
I have nothing but praise for phgh doctors. I have always found someone to discuss any concerns I have with. The staff and the doctors are all charming and approachable. I thoroughly recommend this practice.
GP surgery review: phgh-doctors
Title: Great Professional Practice
Rating: 5 out of 5
Visited: August 2023
The practice provides excellent holistic care for their patients. The GP’s are all very kind,professional and competent and always try to help 
They did an unbelievable job during COVID

I would not hesitate to recommend anyone I know to register with them
GP surgery review: phgh-doctors
Title: An exemplar for others to copy
Rating: 5 out of 5
Visited: August 2023
8.35 phone surgery
8.40 answered - offered consultation or phone call. I needed an examination. Appointment offered for 10:40.
On time see GP
Examined, diagnosed, prescription sent electronically to pharmacy.
11.05 sitting having an artisan coffee, having collected my medications.
I need to add my GP was lovely. They listened: answered my questions; examined me; they explained what was happening and all with good humour.
I am blessed and very thankful.
GP surgery review: phgh-doctors
Title: Great staff makes a great practice
Rating: 5 out of 5
Visited: August 2023
Used the surgeries website for econsult today 
Very simple process allows you to describe your symptoms which is then passed on to a member of staff who will contact you 
Within 10 minutes the doctor called me back and arranged for a prescription to be sent electronically to my local chemist. 
A seamless efficient process which removes the need to attend the practice in person
This works and is so simple and will be the future. 
Excellent service
GP surgery review: phgh-doctors
Title: Quick response
Rating: 5 out of 5
Visited: March 2023
Phoned this morning due to upper respiratory symptoms/sinus?? Got return call back and advice within half an hour!!! Amazing.
GP surgery review: phgh-doctors
Title: This is a good practice
Rating: 5 out of 5
Visited: February 2023
The Doctors and Receptionists are welcoming allowing patients to relax and not get flustered. The waiting area is pleasant and tasteful with good facilities,ie the pod where patients can check their blood pressure etc. Which is ideal whilst waiting to be seen
GP surgery review: phgh-doctors
Title: Worst practice
Rating: 1 out of 5
Visited: February 2023
Last week i had the flu and asthma. do you known how hard his that for me. when speaking you can hear crackling in you chest, i rang the practice this morning at 8.30am on wednesday 8th feb. Explain to them that i am coughing and vomiting. they gave me a appointment for the doctor to call me at 2pm. The time as pass. from 8.30 this morning to 3pm how long his that. i being waiting for a call from the doctor for 7hrs. It better for me to go to er get appointment. er service much quicker that your local phgh surgery. what a joke this his second time this has happen to me. i feel the phgh surgery and there service his very bad, and standard poor in quality.i want something done about this. I have prove of the appointment for today. I feel surgery do not care about its patients.
GP surgery review: phgh-doctors
Title: Fast call back
Rating: 4 out of 5
Visited: February 2023
I telephoned at 8.30 in the morning for a GP appointment . I was called back about 15 minutes later by the doctor - very impressive.
GP surgery review: supreme-medical-centre
Title: Morally bankrupt
Rating: 1 out of 5
Visited: December 2023
I had an appointment at 11.30am this morning for a heavy illness. I was seen on time, was diagnosed with a chest infection, and was prescribed a course of antibiotics. I also need a sick note for my employer. I was told I would receive both later in the afternoon.

I called the pharmacy where my prescription was to be sent 3 hours after the appointment only to be told it had not yet arrived.

I then returned to the Practice to ask for a timeline on the prescription and sick note, and could not be given one. I was told the main doctor needs to sign them off. I then asked when I might expect this doctor to do his / her signing, and I was told that I 'may or may not receive what I need by the end of the day'.

How is this acceptable? How are practices allowed to play games with human health?

I then went to the pharmacy to ask for their opinion on the matter. All 4 of them agreed that they've never heard of a delay like this in issuing prescriptions, and that something is very wrong. I am severely distressed now, and without a prescription and a sick note.
GP surgery review: supreme-medical-centre
Title: Gives the NHS a bad name
Rating: 1 out of 5
Visited: December 2023
Further to my review of 20.12.2024, my prescription was sent to the pharmacy after their closing hours, leaving me waiting to begin my course of antibiotics until this morning (21.12.2024). Why this delay is beyond me.

I am still awaiting my sick note, which I was told yesterday would arrive via text message by the late afternoon. This has not happened. I am now into my second day of waiting. 

The consequences of this inexplicable delay has led my employer to threaten suspending my pay until I can produce proof of sickness. 

Why is all of this necessary? 
Why must I now deal with all the emotional and mental stress that could have been avoided very easily?
What has happened to this surgery?
GP surgery review: supreme-medical-centre
Title: Reception team lacking of performance
Rating: 2 out of 5
Visited: December 2023
Not happy at all. Was calling about my son   but the reception gentelman  kept telling me "wait"   and not appropriate understand  for english .
GP surgery review: supreme-medical-centre
Title: Great Nurse
Rating: 5 out of 5
Visited: November 2023
The Nurse who did my blood tests/ gave injections was very friendly and accommodating to my work schedule giving me an early slot for my injections and was was always very punctual. 

Thank you so much - really appreciate it.
GP surgery review: supreme-medical-centre
Title: Great listening skills
Rating: 5 out of 5
Visited: August 2023
I’ve just had my best experience ever with a GP. I had a complicated history and she listened intently. Then she proposed a course of action that I thought was great. She then delivered on that plan, keeping me fully in the communication loop. I felt exceptionally cared for.
GP surgery review: supreme-medical-centre
Title: respect Patients too & it will be mutual - awful reception
Rating: 3 out of 5
Visited: August 2023
Why do the new receptionist at this clinic are ever so disrespectful every time this week I have phoned the receptionist have rudely put the phone down! Do patients don’t deserve respect!!!! It never used to happen at this surgery but the recent bunch are ever so disrespectful!
GP surgery review: supreme-medical-centre
Title: ive been on time for my appointment but not seen
Rating: 3 out of 5
Visited: April 2023
I had an appointment at 9.30 . i was there 9.25 . no receptionist to check in so i waited to be called by the nurse. I've waited until 9.43  ,  and i knocked at the nurse door, was no patient inside and told her when i can see her as i need to back to work. She told me I'm late, i said to her i was waiting from  9.25  but was no receptionist  and nobody called my name . She told me to book another apointment  the following week 
I work 6 days a week and is hard to find a cover to take time off. This let me very upset . Lack of professionalism
GP surgery review: supreme-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Just wanted to compliment the team at Supreme Medical practice for the service that I received today. I called at 0830, the receptionist triaged me, the doctor called at 1120 and saw me at 1150. I received a reassuring consultation. Thank you.
GP surgery review: supreme-medical-centre
Title: The worst GP in the world
Rating: 1 out of 5
Visited: March 2022
They have the worst service in the world, always fail you down when you actually need to speak to a doctor. The receptionists are not nice and never never human! work like robots. You spend hours waiting for an answer even though you are no 1 in the queue.
GP surgery review: temple-fortune-medical-group
Title: Who makes medical decisions?
Rating: 2 out of 5
Visited: January 2024
I was blue-lighted to hospital and four days later received a call from hospital saying I needed more antibiotics which I should try and get from my gp. After numerous calls trying to get a gp to speak to me to send script to a pharmacy, the reception staff put numerous barriers in place. After 111 called practice and told me they had spoken to practice and I was to call back, to speak to a Doctor i was told off for calling back. They questioned the letter from the hospital and the call I received from the hospital at 3.45pm refusing me access to a Doctor. This was now 6pm and I was told no Doctor would speak to me as the Doctor wanted to leave on time. It was suggested I call 111 again or go to a&e. i said this was not an appropriate use of these services and primary care was correct place I should be calling. The reception team are not pharmacists, physician associates or medical Doctors. In my opinion primary care is failing. The person earning £14ph, with no medical training is preventing correct medical treatment, resulting in the need for 111 or a&e being inappropriately used when gp's  at this practice have no Duty sustem in place and remain invisible. I wonder who should be earning £14ph? 
Did i get my antibiotics? no
GP surgery review: temple-fortune-medical-group
Title: Left abandoned an hour on the phone
Rating: 2 out of 5
Visited: August 2023
Im suffering from an infection 2 week already and received disgusting behavior today. First the doctor said shell call back because there was bad reception when she didnt. Second there was 5 people waiting for 1 hour !! I was clearly abandoned by number one for about hal an hour. This doesnt make sense so someone who couldnt care less couldnt be bothered answering the phone. This triggers anxiety and stress for someone who is already not at her best. Then finally when his majesty picked up the phone he told me dr will call me back . Of course she didnt. 
Lastly my sample posted on tuesday probably never arrived as I still didnt receive results. Its an infection not a biopsy ! Whats the point of treating patients 2 months later when they had time to suffer a great deal . Pathetic.
GP surgery review: temple-fortune-medical-group
Title: Vindictive reception staff member
Rating: 1 out of 5
Visited: June 2023
I have been struggling with sciatica pain since 2/6/23. My wonderful and caring Gp gave me a strong pain killers to manage my pain  until I could get an appointment with the Msk practitioner. Today I had an appointment and I had noted down the time of the appointment to be at 12.30 the instead of 12.10. I realised the mix up when I arrived. The receptionist at the desk was one of the staff members who is unprofessional. She initially refused to be helpful and I left the surgery knowing that reception staff member will not help. But I realised given there was another 10 mts of my appointment time left, if I waited in the waiting area I could talk to the Msk practitioner and ask for advice as how I can manage my pain until my next appointment.  As I was seen by her before and she always escorts her patients to the reception. I got to speak to the Msk practitioner when she came to the reception area.when I was in the waiting  room, I was seen by our wonderful staff member Zen and one of the doctors I regularly consult. I have been a patient with this practice for a very long time, but this particular individual uses their position and makes it very difficult for me. I have complained to the practice manager and also to two of the partners of the practice. Today I receive a text at 17.07 informing that I Missed my appointment. The receptionist was fully aware it was a genuine error on my part.  Whywould one suffering with sciatica pain will miss an appointment that was booked a week ago??? If I knew I am going to be late, I will call the surgery. Due to individuals like this reception staff member the practice gets bad reviews. The Doctors at the practice are wonderful, caring and supportive. But due to a few unprofessional reception staff members, this practice gets a bad reputation. I wish , these individuals are given training in dealing with Patients. We don’t go to the surgery for social reasons. This is a Gp practice and not a corner shop or a supermarket. It saddens me that staff members like the one i had to face today, make me fearful when I have to contact the practice. There are times I have called several times if I get through to one of the unprofessional staff members. These staff members are able to hide behind the practice title.
If one plans to cancel and does not notify the practice then the message i received is appropriate. But when a Patient  genuinely get the time wrong, is this message appropriate? But….It’s was an opportunity for this particular staff member didn’t want to miss.
enclosed message I received at 17.07
We're sorry that you missed your appointment. In future, please notify the practice so we can offer it to someone else.
Thanks,
Temple Fortune Medical Group
GP surgery review: temple-fortune-medical-group
Title: No online no telephone either
Rating: 1 out of 5
Visited: January 2023
It is now virtually impossible to get an appointment in the practice. Yes in the past pre pandemic it was good. Different Drs locums  no continuity I despair and pray for improvements in the awful system of waiting 1 hour on the phone to be told there are no appointments!!! Try getting more staff a newer building is not the answer manage the service better .
GP surgery review: temple-fortune-medical-group
Title: Great service
Rating: 5 out of 5
Visited: January 2023
I had to change my old surgery as I wasn't able to get appointments for my hip osteoarthritis. I moved to Temple Fortune Surgery and I am very pleased I did. Thank you for the service.
GP surgery review: temple-fortune-medical-group
Title: Very good surgery
Rating: 5 out of 5
Visited: January 2023
2 week ago I had an emergency and I was seen same day. They sent me for more investigation in no time. Very happy with the staff and the doctor.
GP surgery review: temple-fortune-medical-group
Title: Awful experience
Rating: 1 out of 5
Visited: December 2022
This is the worst practice I have been registered with in London so far. I can never get appointment. After being for a week with a horrible pain in my back I called practice and stayed on the phone for 1hr 10 min to be told there are no appointments and to call at 2pm when I asked why I can’t get appointment now for 2pm ( as they have them for the afternoon) receptionist hang up on me. I went to the practice and manager said she understands my pain but she can’t do anything. Disgrace that patients need to go and cry from pain in the practice and even then not be offered appointment but they suggest i go to a&e.
I’m looking for a new GP practice. This practice should be reviewed if fit to be opened.
GP surgery review: temple-fortune-medical-group
Title: Very happy with the practice
Rating: 5 out of 5
Visited: December 2022
Recently I moved in the area and registered with Temple Fortune Medical. I was very well looked after and I have got the highest praise for them.
GP surgery review: temple-fortune-medical-group
Title: Difficulty booking an appointment
Rating: 3 out of 5
Visited: October 2022
On the 31.10.2022 I telephoned at 8.30 am to make a same day appointment for my son. The automated service stated I was first in line. After 45 ministers of waiting I cancelled the call as I thought there was something wrong with the line. I then telephoned again and after a further 30 minutes of waiting I spoke to a receptionist who advised there were no slots available and to telephone again at 2 pm to see if there are any slots. She said she’d send me a link with how to book via a text. I was unable to book following this link. I was concerned I would be unable again to get an appointment if I telephoned at 2 pm and my son was unwell and needed to be seen by a doctor and so I managed to arrange for my son to see a private GP. On the 1.11.2022 I telephoned again as I have an ongoing medical issue which is not urgent. I spoke to the receptionist requesting a Monday or Friday appointment with a GP and stated it could be in a few weeks. The receptionist advised there are no slots available. I asked how do people book appointments which are not urgent. The receptionist advised people book months in advance. Again I stated I didn’t mind waiting for a month or two and she stated she could not book me a slot as the person who books those slots is sick and the receptionist advised I telephone back in one week or two and maybe the person will be back so that an appointment can be booked. I have had no problems with the GPS I have seen however it seems it is incredibly difficult to book an appointment to see a GP.
GP surgery review: temple-fortune-medical-group
Title: Unacceptable practice
Rating: 1 out of 5
Visited: October 2022
On hold for 1hr 20m yesterday morning to be given a phone appt one month later with doctor. Today went in at 8.30am given emergency appt at 9.30am but wasn't seen until 10.45am.   Waiting in reception with my asthmatic son - running a fever, chest infection and they wanted to give him a phone appt!!!@. They should be shut down immediately.
GP surgery review: the-hodford-road-practice
Title: Excellent Team and Service
Rating: 5 out of 5
Visited: May 2023
I have always found the doctors as well as the nursing team to be excellent.  I feel well cared for and I would like to acknowledge the Hodford Road team for the great work that they do.
GP surgery review: the-hodford-road-practice
Title: Super practice
Rating: 5 out of 5
Visited: April 2023
The staff and doctors are very welcoming, knowledgeable and competent.
I am very lucky to be registered with this surgery.
GP surgery review: the-hodford-road-practice
Title: Great Practice
Rating: 5 out of 5
Visited: March 2023
Needed a Foster parent Health Check
Got an appointment at my preferred date and time, saw my named GP, parked outside the practice, seen on time 
My wife is at a different surgery,  is still on the phone trying to get through to her surgery, cant park outside her surgery (double yellow for miles), wont see her named GP
An appreciative patient
GP surgery review: the-hodford-road-practice
Title: very satisfied
Rating: 5 out of 5
Visited: August 2022
I’am very satisfied  with my choice , this practice deserve 10 star , the GP has extra knowledge, which is hard to find with   usual nhs doctors , I was very satisfied and impressed on my first  visit . I don’t think I will change my rating in future . 
registering, answering my call , booking my app and be seen , all was done in no time 
, this was the first time I feel my NI contribution has been paid back 
thanks for the hard work
GP surgery review: the-practice-at-188
Title: The worst practice
Rating: 1 out of 5
Visited: December 2023
I regret to express my dissatisfaction with The Practice at 188, as my experiences have consistently fallen short of acceptable standards. One recurring issue involves the abrupt cancellations of appointments without any prior explanation, causing inconvenience and frustration. Furthermore, the decision to conduct a phone appointment for a shoulder injury raised serious concerns about the quality of medical judgment and care.

In numerous instances when I required timely assistance, accessing a live appointment seemed nearly impossible, leaving me questioning the availability and commitment of the medical staff. Regrettably, I have yet to physically meet with the doctor, leading me to speculate about their accessibility and dedication to patient care.

It is my sincere hope that The Practice at 188 takes these concerns seriously and addresses the shortcomings in service to enhance the overall quality of medical care provided to patients.
GP surgery review: the-practice-at-188
Title: So supportive Dr's, Clinical Pharmacist and Reception
Rating: 5 out of 5
Visited: October 2023
My son and I have been members of this practice for over 50 years.  My son has special needs and we were faced with a major problem regarding his treatment.  He has dual nationality and found that he could not return to continue his medication.  Therefore faced with the problem of obtaining specialist medicines for him whilst in England.  He was due to urgent medication.  The Reception, Dr's and Clinical Pharmacist were superb in obtaining and administering and ensuring he received his medication on the dates required.
GP surgery review: the-practice-at-188
Title: This Practice make me waste my time
Rating: 1 out of 5
Visited: July 2023
I´d received a text message last week telling me to book an appointment for discussing about the X-ray of my wife. I went to the practice last Monday 10th of July about 18:30h in behalf of my wife to book it. I gave all details about my wife to a lady at the reception desk, she wrote on the computer a call appointment with Spanish interpreter for the same day at 19:30h. Nobody called us so I went back to the Practice on Wednesday 12th of July about 18:00h. I told  another lady at the reception desk about that problem. She told me there wasn´t any annotation in the computer. The lady who told me to get an appointment on Monday the 10th didn´t do any annotation, that´s unbelievable. I asked the second lady to get an appointment, she told me the first one available is on the 4th of August but it won´t be possible with interpreter because to have an appointment is one slot and is needed another slot for the interpreter, 2 slots aren´t possible so she doesn´t know when it´s available an appointment with 2 slots. She told me to try that next week. I don´t understand what she told me that, because my wife has had call appointments with the doctor with interpreter before, it´s the the doctor who calls the interpreter for talking the doctor, interpreter and my wife.
GP surgery review: the-practice-at-188
Title: Staff could not be more helpful
Rating: 5 out of 5
Visited: May 2023
Reception staff dealt with my query very quickly and happily, even calling me back within 5 minutes with the outcome of my query
GP surgery review: the-practice-at-188
Title: Excellent experience
Rating: 5 out of 5
Visited: April 2023
I visited the practice to discuss a medical issue I'd been having for some time. The doctor was extremely helpful and provided me with several options to proceed, as well as the materials I needed to be referred to an NHS clinic that could help me directly. Overall a very productive experience.
GP surgery review: the-practice-at-188
Title: No help at all
Rating: 1 out of 5
Visited: February 2023
The receptionist was very rude after waiting over a hour on phone to be told no appointments call tomorrow which is not possible to call every day waiting for an hour. Incompetent receptionist no help told to go hospital as No appointments available possibly next month. Terrible bad attitude rude and in wrong profession supposed to help but just made me feel more I'll die to stress of it