janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: vesta-road-surgery
Title: Impossible to get help
Rating: 2 out of 5
Visited: June 2022
This used to be a good surgery with great service, but since Covid it is impossible to speak to anyone or get help - staff that do answer the phone are extremely abrupt and do not seem interested in understanding how urgently someone may need help. My son born in 2020 has never seen a GP as we are always told it’s not serious - today was the same when we tried to make an appointment. We were asked to submit photos online for review but no one responded and we could not get through later in the day as my son’s condition worsened. On visiting A&E we were referred for urgent care - the end result is prescription for antibiotics to treat an infection which can escalate quickly in to something more serious, but could have easily been diagnosed and prescribed for by a GP 12 hours earlier; for a child under 2 I think the lack of care is disgraceful.
GP surgery review: vesta-road-surgery
Title: An 8 day wait for an "on the day"telephone consultation.
Rating: 1 out of 5
Visited: March 2022
I phoned the surgery at 8 am. The taped message told me to hold the line for an "on the day" telephone consultation.  After 45 minutes I spoke to a receptionist who wanted to know all my symptoms and who suggested that I go to A&E - for inexplicable exhaustion. She then offered me a phone consultation 8 (eight) days later. The taped message mentioned the practice website which has been out of action for quite a few days now.
GP surgery review: albion-street-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
In times when one can read and hear so many complaints about GPs and NHS in general, my personal experience is totally opposite - in fact, I am very content with their response time, service and care provided by my GP and the hospitals I was involved with. 

In the past, whenever urgent appointments were needed, the appointment was arranged for me either the same day or the next day. On the last occasion, and in cooperation with several hospitals, my case was fast tracked and things moved extremely quickly from then onwards for which I am thankful. 

Overall a great practice and I do recommend it unreservedly.
GP surgery review: albion-street-group-practice
Title: Doctors great, secretaries not helpful
Rating: 3 out of 5
Visited: May 2022
Unpleasant  secretary when trying to book appointment. After trying for 3 weeks (at least once a week) to book a future appointment with a particular doctor for chronic illness, told to call every Monday  at 0800. Unable to get through and when you do you are in long cue. When answered told that I have called at busy time and told to call next day at 8am.(was happy to call whenever they suggested)
They won’t book an appointment in busy call times. Have now given up, despite econsults asking me to book follow up appointment. Will look at other GP clinics, as booking system not great and secretaries unhelpful. Online booking appointment never available with my doctor. I have cried all morning after trying for weeks to get appointment and to be told to call back, as Iam basically an inconvenience.
GP surgery review: bermondsey-spa-medical-centre
Title: Appalling Service from Rude Receptionists
Rating: 1 out of 5
Visited: November 2022
I'm a chronically ill, disabled, elderly person who's had numerous hospital admissions in the past 3 years, and regularly needs to see a GP face to face. However, most of the receptionists, in my personal experience, are extremely unhelpful in that regard, churlish, disrespectful, unprofessional and inconsiderate towards the patient; they belittle all my health problems, and make the registered GPs totally inaccessible to their patients, as we are always given the same negative response: there are no appointments available. It makes absolutely no difference whether I call at 8am when they open, or I go in person to the surgery; either way, I have to wait for ages (I've noticed that the receptionists have the terrible habit of chatting among themselves while ignoring the people waiting in a queue right in front of them!), only to be told the same thing: no appointments available, try again the next day. It's a never-ending vicious cycle!
GP surgery review: bermondsey-spa-medical-centre
Title: Great practice serving the local community
Rating: 5 out of 5
Visited: November 2022
Bermondsey Spa is a great practice where the staff are a credit to their profession. They are working hard to serve the community. I felt listened, respected and cared for. The advice was supportive and I was able to book an appointment when I needed one. They are clearly very busy but I know that the practice is doing all that it can to maintain the health of those in the local area.
GP surgery review: bermondsey-spa-medical-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: November 2022
I had a terrific experience today at Bermondsey spa. The doctor I saw was incredibly patient, understanding and I really felt listened to. 
The reception staff was very helpful and I was seen within 10 x minutes of my allocated time. Couldn't recommend enough
GP surgery review: bermondsey-spa-medical-centre
Title: Cant get appointment with GP
Rating: 1 out of 5
Visited: November 2022
I rang and was informed. There are no appointments available for the GP and even the January slots have not been opened up yet. Things are getting worse. When phone for same day just get told all appointments have gone. Previously completed the online form and then got a text to ring surgery. When did got told its not an emergency so cant speak to the doctor. Waits are a month or more for a phone call from GP. I have several health issues. The support just isnt there anymore. We should be able to speak to the doctor without having to jump through hoops to get there. Regardless of the health issue. We are humans not robots although treated like it these days...
GP surgery review: bermondsey-spa-medical-centre
Title: Careless practice
Rating: 2 out of 5
Visited: November 2022
I was booked on the telephone triage list for the bone therapy but didn't receive any phone call. I was so counting on it. Fighting the pain, I grit my teeth.
Very unprofessional, very disappointing.
GP surgery review: bermondsey-spa-medical-centre
Title: No call
Rating: 2 out of 5
Visited: May 2022
I had been set a text to book appointment for results of my diabetes blood test it was for a phone call appointment I waited all day called them at 5.15pm and was told they were just starting to do the calls well it's now 11 18pm and no one called me I have been with this surgery from July 1982 first time with being this angry I am on my own have depression and anxiety and lots of illnesses it got to sort out these things and give us a two hour slot for our calls  it looking like since one of the receptionist retired it going bad I want a phone in the morning on my mobile number
GP surgery review: bermondsey-spa-medical-centre
Title: It’s run like an extremely inefficient call-centre
Rating: 1 out of 5
Visited: March 2022
The phones are not answered 

The best that can be offered is a phonecall in 5 weeks time 

Actual GP contact is unlikely

Reception seem cold and uncaring 

However serious one’s health condition is, one cannot accelerate an actual gp appointment 

I am giving up my membership of this practice because it offers me literally no benefit
GP surgery review: bermondsey-spa-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: March 2022
If I could give them 0 stars I would. Nobody cares, everything is very disorganised and the reception staff are extremely rude. It's a joke of a practice.
GP surgery review: bermondsey-spa-medical-centre
Title: Difficult to see a gp
Rating: 2 out of 5
Visited: February 2022
A months wait or more for phone a triage appointment and cant see a gp directly no more without this first. Even daily emergency appointments by the time you get through are told they are all gone. Apparently can be refer to the hub but this is never suggested by reception when ring. The nurses are good and have always been treated for ongoing health issues. But to see a GP is very difficult now. Wait a month before can even get a referal to hospital and then long waits again. And gp is only one who can refer..even when needing to see GP quickly its impossible..
GP surgery review: bermondsey-spa-medical-centre
Title: Unsupportive and Unhelpful
Rating: 1 out of 5
Visited: January 2022
The problems myself and my family have had for basic services like seeing / speaking to a doctor or repeat prescriptions is an absolute joke. The lack of support and service is astonishing, some serious improvements are needed for this surgery to be fit for patients. Waiting for hours on phones explaining you are caller number 8 in the queue and when you finally get through you are offered an appointment in 3 weeks time. How on earth is this helpful or a good service. This was before Covid started and hasn't made any difference to the level in my opinion, its bad!
GP surgery review: blackfriars-medical-practice
Title: Awful and stressful
Rating: 1 out of 5
Visited: April 2022
The receptionists are really unhelpful at best, actively aggressive at worst. Don’t use this place if you can avoid it.
GP surgery review: blackfriars-medical-practice
Title: Way too slow. Not recommended.
Rating: 1 out of 5
Visited: March 2022
Way too slow. Not recommended.

Registered as a patient to the GP as a new comer to the UK, visited there in a month to check the NHS number. The answer was "it will take more than a month", still has not been responded since then until I move to a new town.
GP surgery review: blackfriars-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
I have been going to this practice since we moved to the area 15 years ago.  When we moved from Borough to Bermondsey we didn't want to leave this one.  We've found them helpful and reliable.  The online service and flexibility during Covid was excellent and I have always found (unlike some of the reviews I am seeing) the staff to be helpful and thoughtful.  They are clearly very busy and quite stressed but get the job done.  The online repeat prescription service and sending it to a chemist is excellent.
GP surgery review: falmouth-road-group-practice
Title: Efficient, great practice
Rating: 5 out of 5
Visited: March 2023
I was seen in person within a few hours of submitting an online consultation & it was a very helpful, thorough appointment. This is my experience every time I need to see the GP here!
I also appreciate the friendly, helpful reception staff who were able to give me all the forms and information I needed. Thank you for all you do.
GP surgery review: falmouth-road-group-practice
Title: Horrible Reception Service
Rating: 1 out of 5
Visited: February 2023
There were no appointments available today at 8:07am. Appointments are taken only from 8:00am and within 7mins they were all booked. The rude reception man very aggressively told the patients waiting in the queue that there were no appointments left for the day and that he cannot help any further. He kept talking in order to make sure nobody could share any feedback and wouldn't lend an ear. He was very rude and didnt offer a solution either. Will recommend to never take an appointment at Falmouth Road.
GP surgery review: falmouth-road-group-practice
Title: Booking an appointment - Mission Impossible
Rating: 1 out of 5
Visited: January 2023
Same review as many others I have seen on here. Booking an appointment to see a doctor in person seems to be an impossible task. I phone up at 8am, as recommended, sit in the phone queue for 20 minutes before the receptionist answers and tells me all the available slots for the day have gone. I am told to try using their dreadful app or to phone 111. I still can't believe that in an advanced country such as the uk, the nhs thinks the best way to book appointments is for everybody to phone up at 8am on the day and try your luck. The booking service, much like the nhs as a whole, is inefficient and needs a serious overhaul.
GP surgery review: falmouth-road-group-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: November 2022
Great service provided by all staff today. I required an urgent referral letter and all staff involved at all stages worked extremely efficiently to help make this process a success. Wonderful communications throughout, starting the day before with advice on successful morning appointment etiquette for patients from the desk, followed by my phone appointment today, then email and confirmation of  receipt etc, with everything carried out professionally. Congratulations and thanks to all staff for their work at every level. Thank you.
GP surgery review: falmouth-road-group-practice
Title: Quick helpful response
Rating: 4 out of 5
Visited: October 2022
Receptionist was efficient and helpful. Doctor called me within half an hour. Very polite and respectful and interested. Prescribed what I needed immediately
GP surgery review: falmouth-road-group-practice
Title: Dreadful
Rating: 1 out of 5
Visited: October 2022
Went to collect prescription pharmacy was closed. Went into the surgery to be told to call back in the morning it should be ready in the morning. Called back 8:30am listened to an automated message saying to call back at 10:00am if your call is about prescription. This is not on, many of us "need" to take medication not "want"to. You need to fix up this is unexceptable.
GP surgery review: falmouth-road-group-practice
Title: Professionally Efficient
Rating: 4 out of 5
Visited: October 2022
I found the Practice professionally efficient.
Having tried to book an appointment via email, I received an automatic reply informing me I had to book by phone from 8:00 am or via an app.
My 8:00 am phone call was politely answered within 10 minutes and I was given an appointment to see a Dr later in the day.
Arriving early I was called to the consultation room at once where my concerns were addressed and explained with empathy.
Many thanks.
GP surgery review: falmouth-road-group-practice
Title: Shocking. Disgrace.
Rating: 1 out of 5
Visited: August 2022
Unable to book an appointment again. Appointment booking system is a disgrace. No sense of public service. Act as though patients are an inconvenience.
Do not chose this practice.
GP surgery review: falmouth-road-group-practice
Title: Impossible to see a doctor
Rating: 1 out of 5
Visited: July 2022
I’ve had so much trouble getting an appointment over the last month. It is practically impossible to see a doctor here - which I thought was the whole point of a GP surgery. Initially I was offered an appointment three weeks after booking, which is not good enough when I needed to discuss medication and symptoms. I’ve since had phone appointments which were useless as I need to see a doctor in person. I called again today and was told it’s not possible to book an appointment for any day other than today. The only way to see a doctor is to call at 8am and wait on hold until you are told whether or not you managed to secure an appointment. The reception staff, while polite, have not been at all reassuring when, since I need to see a doctor, I am currently not feeling well. I wouldn’t recommend this surgery to anyone. When I have previously seen nurses here they have all been lovely and efficient so the actual appointments (in person) are good but since it’s almost impossible to get one, I’d recommend people to go anywhere else.
GP surgery review: falmouth-road-group-practice
Title: Booking an appointment
Rating: 1 out of 5
Visited: June 2022
I have been with this GP practice for more than 15 years. I had no problems. However the services stats going from bad to worse, specially booking appointments. I kept calling the surgery for three days . I have kept keeping me on hold. After 20 tp 25 minutes waiting on phone the receptionists say that it’s fully booked and they can’t do anything about. Don’t tell it’s protocol as your copy and paste answers . Find a way to accommodate your patients. It’s ridiculous an acceptable. I pay tax so I have to get a good services.
GP surgery review: nexus-health-group
Title: Discrace
Rating: 1 out of 5
Visited: January 2022
Absolutely terrible. Impossible to get an appointment and when you do they cancel it. 

Waited since August for a referral and they still haven't done it. 

I've switched surgerys now. Avoid Nexus, they are a discrace.
GP surgery review: nexus-health-group
Title: Princess street practice
Rating: 5 out of 5
Visited: January 2022
One of the best Gp’s in Southwark borough, through out covid the Gp’s always checked up on my Autistic son. They’ve been very supportive always. After my recommendation my friend joined the princess street gp. Just want to say big thank you all.
GP surgery review: penrose-surgery
Title: Impossible to see a doctor
Rating: 1 out of 5
Visited: June 2022
It is impossible to get an appointment in this surgery. I've tried to book an appointment as I'd like to discuss a health concern (no, it's not a common cold or flu). The only way to get an appointment is to call at 8am and hope you may get an urgent one on the same day. My issue doesn't require an urgent appointment and as a working person I'd like to book one in advance to fit around my work schedule. It's not possible in this surgery. Their online booking platform also doesn't offer any advance appointments. It shows a complete lack of understanding of patient needs. You are also asked an exhaustive list of private questions by reception staff or asked to compete SMS surveys - may as well use NHS symptoms checker... waste of time. I understand the need to triage but this goes beyond that and seems to be designed to put patients off actually getting professional help.
Also this surgery seems to be a part of the Nexus Group, which isn't clearly stated. I registered with Penrose surgery yet when looking at my NHS app all calls were dealt by the adjacent Maddock Way.
GP surgery review: penrose-surgery
Title: Efficient practice with pleasant staff
Rating: 5 out of 5
Visited: May 2022
Both Penrose Street and its satellite practice in Maddock Way are clean and tidy with pleasant staff.   Since moving to the practice in 2019 I have had several in person and telephone consultations mainly concerning prostate cancer. Liaison with the hospital consultants is efficient and I feel that I am in good hands.  Routine blood tests and vaccinations have been handled cheerfully and efficiently.
GP surgery review: penrose-surgery
Title: Because the receptionists deserve it.
Rating: 5 out of 5
Visited: April 2022
I have seen a few negative comments about the RC so just wanted to show the other side of the coin. Obviously the medical staff are excellent or I wouldn't be going there as that is the overriding need... This is regarding the reception staff - Penrose Surgery should be VERY proud of them, I have never felt so welcome, and their helpfulness is very reassuring, and as a patient that has more problems than fingers, I need that.
GP surgery review: penrose-surgery
Title: Horrible
Rating: 1 out of 5
Visited: January 2022
None one answers the phone. Emails are not being replied either. Complaints don’t do anything. Your on your own this place needs to be shut down!
GP surgery review: silverlock-medical-centre
Title: Excellent operator on answering calls 📞
Rating: 5 out of 5
Visited: June 2022
I would like to appreciate the person who answered my call today to book my daughter appointments for vaccination. She made my day brighter with the energy enthusiasm and great communication behind the phone. If we have more people like her there will be no stress at all I really thank her the way she spoken to me on the phone I’m sure she does same to others too Thank you 😊
GP surgery review: silverlock-medical-centre
Title: Great  Dr C  platt
Rating: 5 out of 5
Visited: May 2022
Excellent  Dr platt
First class  treatment 
Thanks very careing and listening and very helpfull and understanding 
Thanks
GP surgery review: silverlock-medical-centre
Title: Disappointed
Rating: 2 out of 5
Visited: March 2022
Clinicians seem to be dealing with online cases, very disappointing as I am an OAP. Used to be a good GP practice but appointments with doctors have to be given permission.
GP surgery review: the-new-mill-street-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: November 2022
I had an appointment with the mental nurse today. Great person to speak to, who also offered good advice that I’ll follow up.
GP surgery review: the-new-mill-street-surgery
Title: Excellent young doctor
Rating: 4 out of 5
Visited: November 2022
I talked with a young doctor who was very knowledgeable and showed good understanding of my problem. His analysis was empathic and he never made me feel he wanted to rush through my session so he could quickly move on to the next. The situation was not completely resolved, perhaps, in the way I was expecting but good advice was given and an open door left to reconsider in the future. Overall an excellent visit.
GP surgery review: the-new-mill-street-surgery
Title: Trustworthy &helpful GP Service
Rating: 5 out of 5
Visited: November 2022
I have lived in the area for almost 10 years and have always had very good experience with the New Mill St surgery, staff always helpful on the phone and our previous GP(now retired) was an excellent diagnostician. The new GP is equally conscientious. Phone and in person appointments are generally available within a few days.
GP surgery review: the-new-mill-street-surgery
Title: insightful diagnosis
Rating: 5 out of 5
Visited: November 2022
I was experiencing a great deal of pain in my back along with the inability to urinate properly. 
I secured a telephone consultation with a doctor at Mill Street Surgery to take place within a few days via a cancellation.
  
When the doctor called I expressed my fear that I had a bladder or kidney problem. He advised me he would look into this and call me back.
He called back asking me to come to the surgery to collect a letter and go to A&E at St Thomas Hospital early the following day, requesting an MRI scan.

The following week I returned to St Thomas’s where I was informed I had Critical stenosis and would need urgent spinal surgery. The operation, successfully, took place at Guys hospital 7 weeks later.
 Thanks to the doctor’s dedication to examining my records and to have gone back ten years to deduce the true cause of my pain and how critical I had become to me was outstanding enough.  To then push me into the best hospital that had the best spinal team was insightful. 

Without the spinal operation my future was very bleak. My heartfelt thanks to him and all at The Mill Street Surgery.
GP surgery review: the-new-mill-street-surgery
Title: Outstanding service
Rating: 5 out of 5
Visited: January 2022
The reception staff are outstanding in every way. Today I had to make an emergency appointment to see my GP. This was done immediately for me. Then they called an ambulance for me. Which I am waiting for right now. Service beyond reproach.
Terence Driscoll
GP surgery review: the-new-mill-street-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
I met my new GP for the first time and I feel he is a very professional and competent clinician. Staff at reception are simply wonderful, as always. My new doctor was extremely busy at that time, nevertheless, he gave me the right amount of time. 
I was able to express all my concerns and I was fully involved with my care plan. 
I felt very safe in his hands.
What else could I ask from a GP? 
Many thanks to the NHS
GP surgery review: chelsfield-surgery
Title: Very difficult to get an appointment or to speak to doctor
Rating: 1 out of 5
Visited: March 2023
Calling in morning to book an appointment is next to impossible. They have no appointments available. Even after calling 111 booked an slot from 10-12 and visiting surgery multiple times for ecg and chest pain appointment, then also I wasn’t seen through. No call back by doctor, receptionist not helpful.