janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-lewisham-care-partnership
Title: Dismissive of my symptoms so had to go to HCA
Rating: 2 out of 5
Visited: July 2022
I had an infection which was very painful. Firstly they wouldn't see me and suggested a video consult (it was in my genitals so I refused) They gave me a cursory exam and gave me antibiotics. Pain continued so I had to pay for a consultant appointment and he diagnosed me with cysts.  The GP at St Johns barely examined me and it was impossible to get a follow up.
GP surgery review: the-lewisham-care-partnership
Title: Rude and unprofessional reception
Rating: 1 out of 5
Visited: June 2022
Can never get an appt. Go there and the reception will say she can't help you. She will tell you to call at 245pm or go online to make appts. When you call at 245pm, you will wait for an hour in the telephone queue and be told there are no appts. Was rudely told if I thought it was urgent I should go to a&e. In other words, do not bother them. There is no way to make appointments online. My son had appts for dressing change. Twice the appts were cancelled and we were not told til we arrived. This is absolutely disgraceful. They need to do something about the reception and the lack of doctors.
GP surgery review: the-lewisham-care-partnership
Title: Awful surgery
Rating: 1 out of 5
Visited: May 2022
The lines are always busy!
Never have enough staff!
Rude, unexperienced and unprofessional reception staff!
Impossible to speak to your doctor when needed
Have been left without medication having severe side effects
GP surgery review: the-lewisham-care-partnership
Title: Above and beyond
Rating: 5 out of 5
Visited: May 2022
Went to see nurse for routine smear. After she asked about any other issues I may have, and encouraged me to see a GP. I was reluctant, but she was so supportive and kind, I agreed- she booked it for me. The GP was thorough and kind and arranged blood tests. She rang me a few days later that I had type 2 diabetes. I was so shocked. But I did everything recommended as I wanted to try to get it under control without meds. The surgery continued to monitor and support me.3 months later I have just got my results again- I have normal glucose levels which is amazing! Thankyou to the original nurse especially as you have literally changed and possibly saved my life. What would we all do without the wonderful commitment of NHS staff. Thankyou all
GP surgery review: the-lewisham-care-partnership
Title: Poor reception service
Rating: 1 out of 5
Visited: April 2022
About a week ago I called for an emergency appointment for my 9 year old daughter. Receptionist said she booked a telephone appointment and sent me a link where I had to send some pictures for doctor. I did not get a call back, I called next day asking the same. The same receptionist, in a very rude way, asked me if I want her to book an appointment. I explained that she hasn’t booked one yesterday and I need one today, she said she booked for doctor to call me. But ones again I have not received a call nor any links sent. I did ask her to double check my telephone number but receptionist refused. I felt treated very bad
GP surgery review: the-lewisham-care-partnership
Title: Great staff service
Rating: 5 out of 5
Visited: April 2022
I was having a problem with a repeat prescription, as I had run out of my blood pressure tablet and was feeling very anxious. I spoke to a receptionist who got another member of  staff to call me back. She explained how the repeat prescription works, and reassured me, everything would be ok.

Thank you to member of staff who was able to have time to explain to me about my medication repeat prescription.  All  has been sorted!!
GP surgery review: belvedere-medical-centre
Title: Great GP surgery
Rating: 5 out of 5
Visited: June 2023
I have been with this GP for 35 years. Never had any major problems. From the reception staff to the medical staff, I feel very well treated and always listened to. The switch to booking appointments via 'Ask First' is the best thing that's happened in the last year. So easy to use and you can see all the appointments available. Saves so much time, better than waiting on the phone. Really like being able to check in without queuing. Thoroughly recommend.
GP surgery review: belvedere-medical-centre
Title: Surgery was good not so much now
Rating: 2 out of 5
Visited: May 2023
Since joining the surgery approximately three years ago I always had great confidence and respect for it. Lately I am having some sort of problem with my prescriptions🤦‍♀️there is usually something missing or recently the prescription wasn’t done at all after requesting my meds. I was left again without pain meds which I need every day. It was sorted eventually but not after going over the bank holiday without them causing me a tremendous amount of pain. The ask first app also used to be good to use but again not lately. You can’t get an appointment for two weeks, this is useless when you need to see a gp asap. I have booked a face to face on there only to get to the surgery to be told it was a telephone consultation, which wasn’t the case. I see that the surgery says it’s still taking on new patients, it would be good if the patients you already have could rely on a service before taking on more new patients. There is one lady at the surgery that I can always rely on, she listens and sorts things out asap obviously it is harder to get an appointment with her but it is well worth it as long as it isn’t something urgent. It means if I can speak to her then I don’t have to keep explaining all my medical issues/ history as she knows me so well.
GP surgery review: belvedere-medical-centre
Title: Telephone Queue Times absolutely unacceptable
Rating: 1 out of 5
Visited: May 2023
I have called today 09/05/23 to arrange a telephone consultation with the GP and in 1 hour and 25 minutes I have moved up 5 places in the telephone queue to get through to reception.  This is completely unaccteptable.  I am expecting to wait 2-3 hours to get through to them to try and get an appointment.
GP surgery review: belvedere-medical-centre
Title: Thank you
Rating: 4 out of 5
Visited: April 2023
This morning l had an appointment with a nurse Practitioner . She was wonderful , listened to me , answered all my questions . I wasn't rushed . Everything was explained to me re test results . I couldn't of asked for a better service . I can't mention her name on here but a big thank-you to her from one patient who was very anxious
GP surgery review: belvedere-medical-centre
Title: Abysmal service
Rating: 3 out of 5
Visited: March 2023
I put in a repeat prescription request at 17:35 on Tuesday 21st March, on Saturday I went to the chemist to pick up my medication, only to be told it was not there.  I have just spent 2 and a half hours trying to get through to the surgery, eventually I managed to speak to a pleasant young lady who informed me that my prescription request had not even been done, she promised to get it actioned today.  It seems that every other time I put in a prescription request, something is missing, but this time the Dr couldn't even be bothered to do the request, totally unacceptable.
GP surgery review: belvedere-medical-centre
Title: Doctor didn’t ring back as promised
Rating: 1 out of 5
Visited: March 2023
Further to my review today regarding my daughters test results from two weeks ago and receptionist promising her a call back to discuss. Guess what? No call back. My daughter has waited all afternoon and is upset and stressed out. Too exhausted to ring tomorrow and be in a queue to be told what? then let down again.
GP surgery review: belvedere-medical-centre
Title: Are there any Doctors there anymore?
Rating: 1 out of 5
Visited: March 2023
My daughter had chest and rib pains approximately 2 months ago resulting in strong antibiotics and a chest X-ray. She was feeling overly exhausted and tired for no apparent reason. The X-ray showed cloudy so could be fluid so another X-ray was requested to see if the antibiotics had worked and cleared the chest/lungs. This was done two weeks ago. Still no results. She rang the doctors and was told by the receptionist that a doctor hadn’t even looked at it yet. She rang the hospital who said they had sent the findings twice to the surgery and were not allowed to discuss any results with the patient. Fair enough but who can? My daughter is now waiting on a phone call back from the surgery. When this happens it will probably be a doctors associate or one of the nurse practitioners. I don’t even know if doctors see patients anymore at this surgery. I am also a patient of this surgery, have been for years. It was so spot on and efficient. There are much too many patients for this practice to deal with. The wait for a receptionist to answer calls is ludicrous and for test results that are worrying to the patient delayed. Please god may things change soon
GP surgery review: belvedere-medical-centre
Title: Excellent service, knowledge, and experience
Rating: 5 out of 5
Visited: February 2023
I have been registered with Belvedere GP Surgery for over 15 years, in that time my needs have always been met or exceeded. I have had no issues making an appointment whilst using either phone or via the app. 

The surgery is also well laid out with a clean waiting area, clearly shown appointment numbering system, and easy to find appointment rooms. 

Each appointment I have had with either a nurse practitioner or doctor has been excellent. I have not felt rushed and time has always been taken to ensure that my individual needs and any resultant treatment are met and are right for me. In particular, the nurse practitioners at the surgery are explemplary with regards to their level of care, medical knowledge, and bedside manner. This is  especially significant considering they are under currently a lot of pressure and have been over the last 2 years since the COVID pandemic. 

Like most I would prefer if minimal visits to the doctor, but when I need to I am glad a local surgery like this exists in Belvedere.
GP surgery review: belvedere-medical-centre
Title: Customer service
Rating: 2 out of 5
Visited: December 2022
Really disappointed with this GP medical centre’s inability to answer the phone within a reasonable waiting time. They also appear to have removed a contact email address, the only alternatives now is to wait on the phone, visit them in person or send a letter by post. Not great if you are elderly or a disabled person and your situation is reasonably urgent or even straightforward. I do appreciate how much pressure their staff are under, but I’m sure their management team could make some improvements that would make a real difference to their customers and carers experience.
GP surgery review: belvedere-medical-centre
Title: Not good Receptionist
Rating: 2 out of 5
Visited: December 2022
I had a letter for a x Ray. Went to the hospital today to be told I needed 2 letter 1 with a doctors signature. So I thought I call the surgery to ask them if they can send it over to me. I phoned 3 times calling and calling them no answer! So after driving all the way to Queen Mary's hospital paid to park to leave not ha ing it done. So I went to the surgery and asked why no one answering the phone all 3 was sitting there doing nothing to be told we have just spoken to someone. So after explaining again what happened I said this hospital letter no good to me so I gave the letter to the receptionist. Who turned around and said iam going to throw it on the floor!!! How disgusting to be treated this bad.
GP surgery review: lakeside-medical
Title: Great 1st experience
Rating: 5 out of 5
Visited: October 2023
Was greeted with a lovely smile and made to feel at ease and all was explained to me clearly. I am looking forward to being with this practice and meeting different staff as I have a few long term health conditions
GP surgery review: lakeside-medical
Title: Flu jab
Rating: 5 out of 5
Visited: October 2023
Very good experience. Nurse was very kind. Friendly. Did not feel the needle at all arrived on time. Left 1 minute after excellent
GP surgery review: lakeside-medical
Title: A great experience
Rating: 5 out of 5
Visited: September 2023
I was having a blood test which I was dreading, the lady who took blood was absolutely fantastic she calmed me down took blood with the least pain ever no bruise afterwards can't rate her highly enough a big thanks from me.
GP surgery review: lakeside-medical
Title: Great Practice!!
Rating: 5 out of 5
Visited: September 2023
Had great experience with my son 3 year 4 months vaccination. A reminder is send to me about vaccination as sms. I was given an online link to choose a suitable date for the appointment. Booking appointment was very easy. On the day of the appointment, we were called on time. Nurse was courteous, made my son feel relaxed, explained what vaccinations are being given, when will be the next vaccination and also explain about possible side effects. Also given a sticker to make my son happy. Overall excellent experience.
GP surgery review: lakeside-medical
Title: Excellent Service
Rating: 5 out of 5
Visited: August 2023
Called surgery at 11am needing a phone consultation for my husband. Was advised call would be received by 1pm. Dr called and agreed to visit was here by 2.30 to see my husband. Can’t complain at all about the surgeries prompt action and advice. We were both very grateful to the Doctor who helped so much. Thank you so much.
GP surgery review: lakeside-medical
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
My experience today was very good friendly staff and really helpful my appointment was early and the nurse kind and considerate
GP surgery review: lakeside-medical
Title: Friendly and Professional
Rating: 4 out of 5
Visited: July 2023
I have always been attended to in a friendly manner.  Even when I can't get a service at a particular time.  Assistance is often given as to how I can go about this.  I have never had to wait for long periods of time before being attended to.  Only on occasion.
GP surgery review: lakeside-medical
Title: Great Practice
Rating: 5 out of 5
Visited: February 2023
Excellent Practice reception staff could not be more helpful Nurse was arrange to visit my mothers home nurse arrived on time carried out the vaccination she was polite, cheerful great service all round
GP surgery review: lakeside-medical
Title: Poor telephone
Rating: 3 out of 5
Visited: February 2023
Couldn’t get through to blood results.  It was saying call back between 2-3pm.  I was calling at 2.30pm on Monday so they should’ve been answering.  Previously you could contact results Monday - Friday between 1pm - 3pm.  This has since been reduced to 3 days per week 1pm-2pm.  As I couldn’t get through to the test line I called the main number and chose option 1.  I was still waiting to be answered after 56 minutes.  I hung up at this point. Absolutely abysmal service
GP surgery review: lakeside-medical
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
Good service. Reported arrival a bit early and I was called in on time. Heath issues were discussed in detail and options for health issues were explained clearly.The doctor was very caring , good experience as I feel anxious every time that I attend to see doctors.
GP surgery review: hurley-and-riverside-practices
Title: Fantastic support for my mom
Rating: 5 out of 5
Visited: January 2022
After several years of depression my mom has been followed by you and she is another person. She reads, she is happier, she talks more and she is alive again! I wanted to thank this clinic who help me in the last years to make her live again a normal life. The doctors have been fantastic, caring and present every time I needed to talk to them. I would strongly recommend her GP for anyone else. Amazing doctor ! Thank you !
GP surgery review: amersham-vale-training-practice
Title: Very caring staff
Rating: 5 out of 5
Visited: April 2022
Nurse who did my smear test asked me about my partner and if I felt safe with him. I think it’s very important that the staff does it. But this nurse also did it in such a relaxed, caring and not stigmatising way that I know had I felt unsafe, I’d have said something. The rest of the visit was very pleasant too despite the fact it was a smear test.
GP surgery review: amersham-vale-training-practice
Title: Difficult and very confusing to book appointments
Rating: 3 out of 5
Visited: March 2022
I have been with the practice for years. Previously booking appointments was simple- call or visit at 8am to get an urgetn appointment same day. During Covid it became more difficult. 

- Gp online services (patient access / evergreen life ) no option to book appointments.
- eConsult webform just sends you in a circle asking for photos and mostly directing you to call 111 (only available Mon -Fri 07:30-10:30 & 19:00- 21:00) 
- AskFirst Nhs app, difficult to use and  also not available all the time. 
- Phone, usually wait for 1hour+ then get hung up on.

Really difficult especially for the elderly who are not so tech savvy.
Although it looks like there are multiple options for appointments, none are really fit for purpose. Please focus on providing just 1 or 2 options effectively and simplify it.
GP surgery review: amersham-vale-training-practice
Title: Great Practice
Rating: 5 out of 5
Visited: February 2022
I love this practice. They have many ways you can contact them online, phone or in person. I arrived at the practice to book an appointment and they offered me a telephone appointment and this was fine by me, as I dread going to see a GP, so felt more at ease.
I liked talking to my GP on the phone rather than having to traipse in to see them, I actually got treatment and advice over the phone and I feeling better. Thank you
GP surgery review: deptford-surgery
Title: One if the best in South East London
Rating: 5 out of 5
Visited: August 2022
I have never had a problem with this surgery. All Doctors, Practice Nurses and Receptionists are professional, efficient and thorough. Given that many GP practices are under pressure and yes waiting times for an appointment are long, they will still do their utmost to treat people if it is urgent. Phone appointments whilst perhaps not ideal have also been fine for me.
GP surgery review: deptford-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: June 2022
We love this practice - have been to several others around London and this is by far the best. The office staff are polite and thorough. They pick up calls and deal with things efficiently. The GP we saw was super professional and made us feel welcomed and well cared for. Highly recommend.
GP surgery review: deptford-surgery
Title: Cancelled time sensitive appointment day of
Rating: 1 out of 5
Visited: May 2022
My appointment was cancelled the day of. It was time sensitive regarding anti anxiety/depression medication as the one I’ve been put on has had negative side affects. I moved my work day around and requested time off for this appointment and the only resolve was to prescribe more pills (that were already having a negative effect??) or a day a month away. The staff don’t show up when they’re supposed to. And the availability is shocking.
GP surgery review: deptford-surgery
Title: Welcoming and helpful practise
Rating: 5 out of 5
Visited: February 2022
Everyone has always been very helpful and understanding on my visits. Have only met my GP once but so far they’ve been very responsive to my concerns!
GP surgery review: deptford-surgery
Title: A really friendly and efficient surgery
Rating: 5 out of 5
Visited: January 2022
I visited the Surgery for the first time this afternoon after calling to make an appointment this morning. The whole experience was very efficient and all of the staff members I spoke to were friendly and helpful. Everything was done exactly as I would hope.
GP surgery review: deptford-surgery
Title: Thank you for being good
Rating: 5 out of 5
Visited: January 2022
They are always so patient, supportive and gentle. They made my day today for showing such humanistic values - I felt well cared for and carefully listened to - and not rushed or talked over. Thank you so much :)
GP surgery review: deptford-surgery
Title: Great staff, great care.
Rating: 5 out of 5
Visited: January 2022
I have an ongoing mental health condition. Despite how busy they are at the moment I’ve never felt rushed or pressured into making quick choices. I count myself lucky to be looked after by the Deptford Surgery team.
GP surgery review: the-qrp-surgery
Title: Ask First App
Rating: 4 out of 5
Visited: April 2022
I am so pleased my GP told me of this second app they are subscribed to as the Ask First app is so easy to use and access GP appointments! I no longer have to log onto the NHS app or use the telephone at a few minutes to 8am with the hope I might be able to book an appointment in the week. Ask First app gives a choice of non emergency appointments one can book and has made this process stress free! More people should use it but then again do I really want more "competition",lol! Well done Queens Road as I don't think all GPs subscribe to Ask First. I have been telling friends to find out if theirs does.
GP surgery review: the-qrp-surgery
Title: Cannot fill a prescription efficiently
Rating: 2 out of 5
Visited: March 2022
I have noticed for some time now that it takes a long time to get through on the phone, much worse than before (I have been a patient since 2009) but that is not why I am complaining. I book my repeat prescriptions via Patient Access in order to save time and up until this week it has worked. I booked a repeat prescription on 18th March and have checked daily online but no acknowledgment. On 24th March I went to the pharmacy, nothing. I am down to my last few pills so I rang the partnership, wait half an hour , explain my predicament . No problem we will put through an emergency prescription for you but phone Lloyds before going down. On the 28th March I phone Lloyds who have received nothing. They even checked against my NHS number. What do I have to do to get a prescription filled as an emergency dial 111 because my Doctors are unable to help? Not good enough and stressful.
GP surgery review: the-qrp-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
The doctor was very helpful on the phone and he gave me gave me what i ask for.
   I like this practice i have been there 35 years
GP surgery review: the-qrp-surgery
Title: Excellent doctors
Rating: 5 out of 5
Visited: January 2022
The doctor who called me was very clear and sympathetic.  I felt he took time to listen and was very thorough in his response.
GP surgery review: the-qrp-surgery
Title: Amazing Doctors
Rating: 4 out of 5
Visited: January 2022
I have been with the surgery for several years and find the Doctors extremely considerate and helpful 
Due to the changes since the pandemic it’s become a bit difficult to get to see a Doctor like i guess every where else but once you get connected with one  you get excellent service
GP surgery review: the-qrp-surgery
Title: Sensitive and prompt response
Rating: 3 out of 5
Visited: January 2022
Helpful, polite and sensitive receptionist followed up by prompt call back from doctor and quick referral
GP surgery review: the-qrp-surgery
Title: A struggling practice
Rating: 1 out of 5
Visited: January 2022
Unfortunately seems to be a struggling practice.  Had a couple of wasted appointments due to inappropriate triage which ultimately delayed treatment and wasted everyone’s time.  Prescription service seems to have flaws and results in calling back practice to ask for the same thing again