janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-summerhill-surgery
Title: The best practice I've seen in years!
Rating: 5 out of 5
Visited: April 2023
I switched to this surgery from one in Wordsley due to having lots of problems with them/the difficulty in even getting any care (or even a repeat prescription), and they have been unbelievable. They are extremely friendly and helpful, rather than making you jump through unnecessary hoops they actually help you and you can see a doctor when you need to, in person! Without long waits, feeling like a burden or feeling rushed. 

The receptionists are really welcoming and eager to help in any way they can. I am so happy I switched and would recommend them to literally anyone in the area. It's been a long time since I've experienced such amazing care in the NHS.
GP surgery review: wordsley-green-health-centre
Title: Prompt and helpful response
Rating: 5 out of 5
Visited: November 2023
I contacted a receptionist on Friday morning asking if I could be told the results of a blood test that was organised by my hospital. I was finding it impossible to get anyone at the hospital to tell me the result, that is why I rang the surgery. The receptionist at the surgery was very helpful and my request was passed to a doctor. Later that day I had a text message from the doctor and the text message told me the result of the blood test. Excellent service from everyone at the surgery. Thank You
GP surgery review: wordsley-green-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Last week I saw 2 very good  GPs on 2 occasions who listened and acted in my interest trying to resolve a painful issue.  Today I saw another Doctor who explained everything in detail and had read my notes before I had arrived..was excellent in his knowledge and manner.
Also your receptionists are very good and so helpful with a caring attitude speaking to me about my test results . They also got me an appointment on 2 days last week and today I was willing to speak to a doctor on the phone but they made me a face to face appointment.
I have been a patient here for 45 years and the level of service has been  good but I would rate it very good now.
Thank you to all the staff.
GP surgery review: wordsley-green-health-centre
Title: Awful. Go anywhere else but here.
Rating: 1 out of 5
Visited: January 2023
I wish I'd left this practice sooner. You stop even bothering to ask for help because they make it so difficult to get any. It is a 5 week wait for 'routine' appointments (by phone!!) and if you can't get up and ring repeatedly at 8am (I have chronic fatigue), then that is all you can get. You rarely, if ever actually see the Dr, almost all their appointments are by phone.

The receptionists are rude and unhelpful. Making you jump through hoops and not interested in helping, I can't even count the amount of times I was told 'you have to...' instead of even trying to help. 

I needed a letter for my blue badge, which was requested by the council, not me directly. They wrote it, then called me and said if I wanted it, I had to pay. Didn't even speak to me first. 

With them changing their repeat prescriptions to an app, I discovered my regular medication that I had been ordering for months through prescription direct, was not actually on repeat. I called them and was told I would have to wait 5 weeks to speak to a dr to get it put on repeat! 

It was only after I switched surgery that I realised I had just stopped seeking help when I really did need it. I would recommend any surgery but this if you actually want care.
GP surgery review: wordsley-green-health-centre
Title: Bad and getting worse
Rating: 1 out of 5
Visited: November 2022
Was instructed to make a "routine" appointment as it was "important" by the surgery. Currently a 6-8 week wait for an appointment shown on the message. This one was "only" a 4 week wait, but appt by telephone and got the usual refusal to provide a time, just morning/afternoon/evening. The best guess was a 2 hour window, but may be before...

So without a time it's not an appointment and should not be included in the surgery's performance statistics.

It seems that they have permanently removed online appointment booking, just to make it harder for patients.

Still no local blood testing services. The service degraded during covid and is now getting worse with no sign of any attempt to resume pre-covid levels of service.

The surgery's "reviews & feedback" page directs you here if your experience was "good", but to a page telling you they only accept complaints for 2 hours a day if your experience was "poor". Almost like they don't want negative feedback.

When you get to see them, the nurses are brilliant. But the management of the practice and the overall service level provided is not.
GP surgery review: wordsley-green-health-centre
Title: Diabolical Service
Rating: 1 out of 5
Visited: November 2022
I have been trying to book an appointment for three days. Today I dialled the number over 80 times from when I started ringing just before 8am, only to get the busy tone. Just after 8.15am I was greeted by the answer service, signifying I assume, that there were no more appointments available. What do I do now? I am being forced into a position whereby the only option is to use the hospital to obtain treatment to avoid the existing problem becoming more serious.
I can see that this surgery is taking on new patients, should this be allowed if demand for their service is already beyond what they can provide to existing patients.
GP surgery review: wordsley-green-health-centre
Title: Poor
Rating: 1 out of 5
Visited: August 2022
I have been a member of this surgery for almost 30 years and over the past 15-20 years the surgery has slowly but surely declined. When appointments are available, most of them are telephone appointments. I received 2 missed calls from the surgery which I didn't answer as I didn't hear my phone whilst at work, I called the surgery back as requested on a voicemail, just to be told that nobody had called me and they had no idea why I would have been called and if it's urgent they will hopefully phone again? Clearly office staff do not make the relevant notes on records.

Recently I was told to collect two items from reception, I was given a packet and told both items were in there, once I checked myself, there was only 1 item so I had to return and ask for the second item. 
Surely this could have just been checked before pass on? 1 item was for a sample, I was not told when given the sample or by the doctor that they have to be returned by a certain time of day and that the samples can't be kept on site by then until the collection on the following day. 

On a separate occasion when I saw a GP, I waited for 40 minutes past the appointment time (may I add this was during covid times so there were barely any other patients in the waiting room) to be told by the GP to send them a photo of my issue and they would seek advise from someone else!!! 

The attitude and mannerisms of reception staff are just appalling and not what you would expect from a GP.
GP surgery review: wordsley-green-health-centre
Title: Shocking! You might as well treat yourself...
Rating: 2 out of 5
Visited: March 2022
I called to ask for a phone consultation, as my sports therapist believes I have a slipped disc, and stated I just need a referral to the hospital to get this confirmed. No appointments available and couldn't get me a consultation until April 7th! I stated that this will be five weeks since the injury, all I need is a referral. All I got was apologies and no solutions. What a joke of a surgery. 

I've been registered with them for almost twenty years and up until about 7 years ago I'd never really had any complaints. But recent years it has become almost impossible to engage with the doctors, or get past reception. 

Absolute waste of space...
GP surgery review: wordsley-green-health-centre
Title: Reception
Rating: 2 out of 5
Visited: January 2022
Used the mailing system to say what was wrong/symptoms and had a reply from doctor within a couple of hrs, was sent for blood tests. Called for results to be told by receptionist “nothing to report” as I still have on going symptoms I asked for a doctors appointment, massive sigh from receptionist and then no appointments for 3 weeks! Once you can get past receptionists as I’m sure they think they are the doctors it’s a good practice
GP surgery review: bearwood-medical-centre
Title: Service with smile
Rating: 5 out of 5
Visited: March 2023
The reception staff listen, provide advice if required and do their best to provide appointments when urgently required. 
The doctors are always polite, listen, explain any course of action needed and the expected outcome. Their communication is so good, you feel involved and this gives you confidence in their assessment.
GP surgery review: bearwood-medical-centre
Title: Great Service
Rating: 5 out of 5
Visited: February 2023
The ladies at the reception area were assistive and polite. They answers all our inquiries as we are filling out the registration forms.
GP surgery review: bearwood-medical-centre
Title: Going the extra mile
Rating: 4 out of 5
Visited: February 2023
Thank you to the staff at Bearwood medical centre for listening to my needs and accommodating for them as soon as possible. I needed a letter for university and the GP and her secretary fast-tracked it for me which was really appreciated. When I needed an amendment on the letter, I got an appointment booked less than a week after, and again, the new letter was ready for me in less than 48 hours. The GP's are lovely and thorough in all of my experiences with them, and the admin staff and secretaries are so friendly and professional and do absolutely everything that they can for the patients. I feel confident going back to my GP for any future concerns and I recommend to others
GP surgery review: bearwood-medical-centre
Title: Definitely not recommended!
Rating: 1 out of 5
Visited: September 2022
The last 4 to 5 months I have been dealing with some gastrointestinal issues. As my condition gets worse, the understanding in this practice is non existing and the medical advice poor. The GP has only recommended pills and referred some tests, and for one of these tests they lost the sample. And when you call for an emergency appointment at 9am all they can tell you is why you didn’t call at 8am and there is nothing we can do why you don’t go to the emergencies. Very professional response. Well not only I am going to the hospital if I want to be treated properly but changing GP too. There was a rough start by losing my registering application but the insufficient service keeps going.
GP surgery review: causeway-green-road-surgery
Title: Abysmal
Rating: 1 out of 5
Visited: May 2023
Frustrated doesn’t come close to my experiences here! 
Reception staff are either poorly trained or frankly incompetent! When calling for appointments for my mental health, I was told there were no appointments available and to call 111. 111 sent me to A&E who were gobsmacked that the GP hadn’t seen me. They spoke to me and prescribed tablets but were crystal clear I needed to see my GP the following day without fail. 
I rang bang on 8am (to the second) and got through at 8:07 to be told all appointments had gone. 
I was offered one at another Health clinic (they have done this before and it serves little purpose)
When I pointed out that under section 16.5 of Patient Online services, I should be able to book an appt online, I was told this wouldn’t be available fora few months…something I was told a few months ago. 
Covid was cited as the reason for this, but after a morning spent in A&E, they don’t seem to use Covid as an excuse…so why should the surgery?
I was then told to go to the surgery at 1:55 and magically have an appointment. 
Why do we have to do this dance for an appointment, one wonders?
GP surgery review: causeway-green-road-surgery
Title: How do you get an appointment !!!!
Rating: 2 out of 5
Visited: April 2023
This is my second attempt to get through on the phone to "try" to make a face to face appointment. I phoned at precisely 8am, it is now 8.40am and the phone is constantly engaged, I am not even able to join a waiting list which seems to not actually exist anymore. So my question is how on earth am I supposed to get a doctors appointment at my surgery. I feel very despondent.
GP surgery review: causeway-green-road-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: June 2022
I have been registered at this Practice for just over 5 years.  The service from the Staff and GPS have been really good. The staff are friendly and very helpful.  Sometimes it is difficult to get an appointment but I have have never waited longer than 2 weeks.  I was offered an appointment with the clinical pharmacist (lovely young gentleman) he helped me with my prescription and also referred me and there was no need to speak to GP.  Continue the good work.
GP surgery review: causeway-green-road-surgery
Title: Awful GP surgery Rude and incompetent staff
Rating: 1 out of 5
Visited: May 2022
This surgery is the worst surgery I have ever experienced in being in to contact to. I had a over phone appointment with the GP who called my which I answered straight away and as soon as I did the gp put the phone down. I had been waiting for this appointment for weeks on end as I have a something effecting me which I was told  I can only get sorted through the gp. I called back and the awful rude receptionist answered and said because I apparently didn’t answer the phone I need to wait a whole week to call and try book an appointment all over again which are hard to receive in the first place. The reception was so rude and condescending and acted like her dad owns the place. Honestly on the few occasions I have physically gone to the surgery they just stand around chatting. Honestly awful service I am not one to complain normally but it is so frustrating they have no compassion at all it’s because of gp surgery’s like this there is a rise in 999 calls as they cut the phone off and don’t give appointments leading to people who need emergency 999 treatment to having to wait hours for ambulance as they having to do the GPS job for them. This gp surgery really needs some training in communication and that awful receptionist needs to learn some manners and adopt a way of talking appropriately over the phone. The worst thing is I myself work in the NHS as a paramedic so I know how all this works in a gp and there’s great ones out there but this gp clearly does not come close to that list. Awful disgusting service I am really disappointed.
GP surgery review: causeway-green-road-surgery
Title: Poor practice
Rating: 1 out of 5
Visited: May 2022
Never able to get an appointment (face to face or call) and if you do have a call booked the Dr doesn't always call. Reception staff tell you to try nhs111, nhs111 tell you to go to your GP. 
How are you meant to access health care when you need it. The whole system is a shambles and surgeries are still hiding behind COVID as an excuse not to see patients. There's no point changing practice as it's the same at most surgeries - the good ones aren't taking new patients on.
GP surgery review: causeway-green-road-surgery
Title: Excellent Surgery
Rating: 5 out of 5
Visited: May 2022
Everytime, i ring or need to go into the surgery,  be it for myself or my disabled daughter,   im always met with smiles and a genuine interest of how we are.  I popped in today to simply drop a form, on behalf of my daughter,   all of the staff are always very polite and welcoming,  i would recommend this surgery to everyone. We have been fortunate enough as a family to be under this practice for over 20 years. I wouldn't want to go anywhere else.  They generally care about all their patients.
GP surgery review: causeway-green-road-surgery
Title: Lovely Staff
Rating: 4 out of 5
Visited: April 2022
I have been with the surgery a long time and feel valued as a patient. The Drs are very good and the staff are great especially the ones who have been there longer. Very happy with the service.
GP surgery review: causeway-green-road-surgery
Title: Rude staff
Rating: 1 out of 5
Visited: February 2022
Tried to get an appointment for my son and the receptionist was very rude and unhelpful. They showed no empathy at all.
GP surgery review: causeway-green-road-surgery
Title: Awful receptionists but good doctors
Rating: 1 out of 5
Visited: January 2022
Calling for  2 weeks for appointment and never had one because they have 15 appointments available in one day ,and they are gone in a few minutes...calling 7.58 am put on hold and get answered at 8.09 and no appointments available, "please call at 14 pm " and have the same answer during several times .  And other thing is since the management has changed the staff seems so aggressive and not willing to offer you any alternative as a patient no matter what the problem is, and this happens when not having manager qualifications but becomes one overnight ,like moving from answering calls to take decisions. The staff seems to forget that they are there for the patient and because of them ,and they use every "door" to shut you down and if you finally get to the doctor and explain the situation is the only one who apologies for the inconvenience caused.  No wonder that the good staff has left . Why other surgery's care for the patients and do the best they can to help them and this one is so different? It's not the same NHS system or what ? How come other surgery's can do better and this one seems that the only purpose it has is to put more bricks between the patients and the doctor? And to finalise my thoughts don't bother to apologise because you don't mean it ...it's what you have to do. Moving to different Surgery for sure.
GP surgery review: dog-kennel-lane-surgery
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
I have been a patient since I was 7 years old, I’m now in my 40’s. All of my children are patients and still refuse to go elsewhere, now they are young adults themselves. When my children were tiny, it would be common for the older GP at the surgery to do night calls to check they were ok if full of flu and a high temp, nothing was ever too much trouble and this is still the case. These personal touches, you won’t find at other surgeries.  During Covid-19  and post Covid-19  I never had any problems still obtaining an appointment. This is a surgery that becomes an extension of your own family and a real sense of care is shown to you and yours. Five star service and brilliant staff from the older generation doctor and new generation doctor through to reception. I would not go anywhere else.
GP surgery review: dog-kennel-lane-surgery
Title: No complaints from me!
Rating: 5 out of 5
Visited: January 2023
I have been at this surgery for many years now and I wouldn’t go anywhere else without a fight. Nothing is too much trouble for Dr Naeem. He involves me in all decision making related to my care and he is a great listener. The practice is small with a friendly and welcoming atmosphere. All staff are very helpful and polite.
GP surgery review: hawthorns-medical-centre
Title: Bad!!!!!!
Rating: 1 out of 5
Visited: September 2023
Every single time I try to call for an appointment they are always busy and not taking call or they are fully booked. The staff are arrogant, rude not helpful atall.You need to call in the morning to book morning appoitment same day or call afternoon to book afternoon appoitment.You can not book appoitment for the next day or same day.Always is fully booked or they not taking calls ..... Usless !
GP surgery review: hawthorns-medical-centre
Title: Rude Doctor
Rating: 1 out of 5
Visited: March 2023
I needed to wait more than one hour from the time I was given the appointment. When I was called for my medical visit the doctor was reluctant to listening to the problem I had, she went straight into giving me advice and prescribing me medications to take, she took no time examining or looking at the skin condition I had. When I tried to expressed my concerns and tried to get more information, she basically restated what she previously said, and when I showed some hesitation she asked me if I can understand what she is saying. The problem was not that I could not understand what she was saying, but I was simply trying to get more information about my health condition and get more involved about matter concerning my health, for example I needed to know why I should have gotten to the A&E for a skin problem if the medications she prescribed did not work when I thought it was really unnecessary, from what I could understand going to the dermatologist would have been a better option. When I was hesitant again she got angry and raised her voice, and restated that I needed to go the A&E if the skin condition did not go away after I took the medications. 

Overall I found the doctor very rude, not open to dialogue or to listening, and it is not the only time I have been treated like this.
GP surgery review: hawthorns-medical-centre
Title: Poor practice
Rating: 1 out of 5
Visited: December 2022
Staff are rude especially the dr she was late to my appointment I arrived on time and she walked into the practice 10 minutes after I was meant to be seen. Assuming she had just arrived for her shift I’m very disappointed about this. The receptionist was also very rude when I had asked her when I was going to be seen, never coming here again.
GP surgery review: oldbury-health-centre
Title: Bookings are a disgrace
Rating: 1 out of 5
Visited: January 2024
This is the third time that I spoke to someone on the phone to make an appointment. First: they did not have my appointment in their system and I waited over an hour to find that out. Second: I wanted to see a doc, they made it a triage, for 12 pm but then I got a call as I was on the waiting list. so why 12 pm? Even said so on the app. third time. I needed to speak to someone as I was in pain. I was told to wait on the day for a call and when I did not receive a call by 5 pm I called only to find out that someone would call me in 4 days.!!!!!! This was not agreed and I was not been made aware of it. What is going on with this place?
GP surgery review: oldbury-health-centre
Title: Great Practise
Rating: 5 out of 5
Visited: June 2023
Been with this surgery for over 15 years,  and even though I have tried to use it only when necessary, the service has always been great from all members of staff. Most recent experience  involved 2 GPs and both provided good advice, a prompt service and completed each and every task requested of them plus more. Could not have asked for a better and more efficient service from every member I had contact with. This included referrals to other hospitals for tests, requests for personal information and treatment for a chest injury and breathing problems.
GP surgery review: oldbury-health-centre
Title: Disgrace of a surgrry
Rating: 1 out of 5
Visited: May 2023
This surgery is useless. The receptionists and doctors are all useless. They either give up looking into your illness and just blame everything on anxiety when it obviously isn't, or you can't get an appointment because they're apparently at capacity at 8:01am.

They need investigating and shutting down permanently.
GP surgery review: oldbury-health-centre
Title: Receptionist
Rating: 1 out of 5
Visited: March 2023
Speaking to receptionist this morning,she was so rude,aggressive, first she couldn’t hear me, asked me to speak up,when I started speaking up , she said I was been aggressive and I was shouting and I replied you have asked me speak up, but I didn’t asked you shout she said , I replied saying you are asking me to repeat what I have already said, she turned around said I don’t want to talk you, my wife tried to talk her,receptionist put the phone down on us , this what health centre, receptionist decides who they want to talk to, receptionist want all your details, like they are the gp, they will decide if you get medication or not!