janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hounslow-family-practice
Title: Deteriorating Service
Rating: 2 out of 5
Visited: April 2023
Having been a patient of the practice for over thirty years I'm quite disapointed with how the practice is being run at this current time. The practice was very caring and the Dr was always available for queries, However recently they are requesting for every request to be logged online no matter how urgent and these aren't responded too in a timely manner. As an example a request has so far taken 3 weeks to be reviewed by a Dr and all the receptionist can advise is this is due to the Bank holiday. This also happens with repeat prescriptions as these aren't processed for weeks at times even when marked as urgent. This has resulted in older patients deterioration in quality of health and neglect for younger patients. Its disapointing to see a surgery drop its high quality to lower standards. I hope they do improve or action points are in place to ensure a better service for patients.
GP surgery review: hounslow-family-practice
Title: excellent GP Practice
Rating: 5 out of 5
Visited: April 2023
I'm so grateful to everyone for their amazing  support the doctor,nurse ,pharmacist and  the reception because of my son is  complex medical needs everything is excellent ordering medication getting appointment  their amazing  communication on ask my GP I  any time I have appointment specifically my son the doctors were excellent thank you so much to everyone Great practice
GP surgery review: hounslow-family-practice
Title: Personal and Effective
Rating: 5 out of 5
Visited: April 2023
This practice has cared for and treated my family, and my medical condition for over 45 years. It's well staffed, and always considerate and empathetic.  Communication is great, with askpmygp providing further options to engage the practice.  Appointments and repeat prescriptions are provided quickly, and I would not hesitate to recommend this practice.
GP surgery review: hounslow-family-practice
Title: Great Care - Responsive
Rating: 5 out of 5
Visited: April 2023
I have been with the Hounslow Family since I was born. Theres a clear reason for this, it is because the surgery has always gone the extra mile to support me. They are responsive and caring. Introducing the new ask my GP function is amazing, they always get back to me so fast. I had Vertigo and High Blood Pressure and I was contacted promptly with steps on what i should do next. This is a GP surgery that really does care.
GP surgery review: hounslow-family-practice
Title: The best GP practise I have ever been.
Rating: 5 out of 5
Visited: April 2023
Such an excellent service! People at this GP practise are very nice, and helpful and I really want to recommend this surgery to anyone. You can reach your GP via askMyGP within even an hour! I am really grateful!
GP surgery review: hounslow-family-practice
Title: Very helpful team
Rating: 5 out of 5
Visited: March 2023
No matter what the issue or query, the team provides an excellent service. Getting through on the telephone can sometimes be challenging but there are alternative methods to use.
GP surgery review: hounslow-family-practice
Title: Hounslow Family Practice
Rating: 5 out of 5
Visited: March 2023
I would like to express my gratitude and appreciation for the Hounslow Family Practice. I found all the needed information and support while in an extremely difficult situation and the practice provided all the necessary support and tools to assist me. Thank you for your professionalism.
GP surgery review: hounslow-family-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: February 2023
I am a carer and a few days ago the person I was caring had a urine infection and an awful rash .I used the askmy GP and sent a message early morning and within a hour I was able to get advice and tne relevant treatment.The speed of care was amazing.And a day ago tne practice sent a message to see how tne person was
GP surgery review: hounslow-family-practice
Title: Positive Experiences via online portal
Rating: 4 out of 5
Visited: February 2023
Experiences with the Hounslow Family Practice have been positive.
Having the ability to post issues online and select your preferred GP is a far better policy than trying to call up.

Always positive experiences in having any of my issues resolved in a quick and timely manner!
GP surgery review: hounslow-family-practice
Title: Practice with empathy.
Rating: 5 out of 5
Visited: December 2022
It's kind treatment , empathic , always there to respond and doing excellent follow up . 
Encouraging and very family like friendly.
GP surgery review: the-practice-heart-of-hounslow
Title: Contracting HMC
Rating: 3 out of 5
Visited: April 2023
I was very disappointed to wait 63 minutes for my phone call to be answered. But the person I spoke to was very helpful in confirming my repeat prescription had been issued. It is a shame when repeat prescriptions are requested by email that no acknowledgement of receipt nor confirmation that it has been processed is sent back by email,  leaving patients anxious and having to endure long phone delays unnecessarily.
GP surgery review: the-practice-heart-of-hounslow
Title: Great Practice
Rating: 5 out of 5
Visited: July 2022
HMC health Hounslow. has been my Doctor’s for many years, I have always found them to be highly professional and knowledgeable. They are very supportive and includes me in all  discussions for the treatments available to me.
All staff at the surgery are extremely helpful, especially the manager. I Highly recommend HMC Health Hounslow.
GP surgery review: the-practice-heart-of-hounslow
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
The lady with I had appointment was very lovely, and very helpful, clearly told all information about appointment and what’s will be next.
GP surgery review: the-practice-heart-of-hounslow
Title: Receptionists
Rating: 1 out of 5
Visited: May 2022
Why is it you wait on your call to be answered to get right to the bit where the receptionist answers your call to put the phone down so you have to start all over again and by this time your one other person in front of you for the next hour which I find very impossible as you can hear a clip on the line where they have another call to the next person. That is the only thing that let's the surgery down is the receptionists.
GP surgery review: the-practice-heart-of-hounslow
Title: Reliable Practice
Rating: 5 out of 5
Visited: January 2022
I was extremely happy at the prompt service at The Practice. I would also take this opportunity to thank the Manager of this Practice who helped me out by booking an appointment for me while I was waiting for the nurse who was unwell  to get back to work. The Manager made sure that I was taken care of. Besides, the staff is polite, patient and ready to help. My recent experience made me feel that The Practice is really reliable. And I would highly recommend The Practice.

Anonymous
GP surgery review: barlby-surgery
Title: Helpful receptionist
Rating: 3 out of 5
Visited: October 2022
I was very grateful to Wioletta for taking the extra time to check my information and consult the pharmacist. She was able to verify the issue of my repeat prescription which had twice been rejected with no reason given.
GP surgery review: barlby-surgery
Title: An hour waiting on the phone
Rating: 1 out of 5
Visited: October 2022
I have been on the line for one hour. I was number 6 when it started so was hopeful it would be quick. Still no answer!
GP surgery review: barlby-surgery
Title: An hour and a half waiting for the phone to be picked up!
Rating: 1 out of 5
Visited: October 2022
I've given up! An hour and a half waiting for the phone to be picked up. Number 1 for over 50 minutes. Appalling.
GP surgery review: barlby-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
I like the nurse she is very friendly, I felt relaxed and comfortable.  I didn't feel scared or nervous when she did her job.
GP surgery review: barlby-surgery
Title: Dreadful
Rating: 1 out of 5
Visited: May 2022
Poor service time and time again. Changed the catchment for the practice without telling me so now I have no GP.

Continually shocking service for over a year.

The practice manager is never there despite continually asking for her to be contacted. Called practice over 10 times in 3 months to speak to her and always 'she will contact you' and never does.
GP surgery review: barlby-surgery
Title: very bad practice
Rating: 1 out of 5
Visited: May 2022
this practice very bad and they don't care  about customer spatially if you have long illness or  you need support about your illness.
I give advice for people to make sure before register with this surgery. even the manager not good
GP surgery review: barlby-surgery
Title: Extremely poor care
Rating: 1 out of 5
Visited: April 2022
I tried to book an appointment first using the Dr iQ app and then by calling them. I tried to book an appointment multiple times via Dr iQ, but each time they were refusing new requests for the day. I tried to call, I was out in the queue and after 1 hour and 40 minutes as being number one in the queue, I decided to visit the practise. The two people at the front desk were not taking any calls, there was no one in the waiting room. When I asked if anyone was picking up calls, they said they were busy, whilst in reality at 18:00 the practise was empty. I asked for an appointment and the receptionist pushed back saying that I had to go elsewhere for my query. I explained that I wanted to also discuss other matters with the GP. I reluctantly was given an telephone appointment, but on the day no one called. 
I personally feel that my rights of care as a citizen are being violated and I'm going to make a formal complaint to my local authority.
GP surgery review: barlby-surgery
Title: Extremely poor service.
Rating: 1 out of 5
Visited: April 2022
Very disappointed, left on the phone over Two Hours and then they picked up and disconnected the call, It happend to me many times, once I was advised by NHS 111 to speak to GP ASAP and I was waiting on number 6 for over an hour, then I just took a cab while I was on the phone, and I found no one was on the phone I was still left waiting on number 6 while the phone was just left on desktop.
And there was two reception staff just chatting with eachother.
Then they were ignoring me, saying it was too late I have to go to A&E with my wife. I've told them even in doctor IQ I was told by doctor my wife's medication is ready for collection but there's an error just want to let Dr know.
They still ignored. Until one kind girl who felt sorry for me come to help and got the doctor to fix the issue.

On another occasion I faced similar issues with phone calls, I've walked to surgery found same situation again.
I've requested to talk to management and they just got another person who Is a reception staff and said that's there manager. Who then few days later I found sitting on the reception.
I don't think management cares as this was left on the Google review but nothing changed sadly.
GP surgery review: barlby-surgery
Title: Very poor service
Rating: 1 out of 5
Visited: April 2022
It is very difficult to get an appointment. Reception staff are unhelpful and rude. There are no offer of emergency appointments. I was told to go to A&E if urgent.
No option neither for a face to face appointment, it has to be assessed by a telephone consultation first. The surgery has a very high turnover of GP.
GP surgery review: barlby-surgery
Title: Dreadful
Rating: 1 out of 5
Visited: March 2022
The lack of communication in this practice is shocking. Staff do not write anything down, do not do what they say they will, never communicate with patients. 

Would recommend re-training for all admin and GP's on how to talk to humans.
GP surgery review: shirland-medical
Title: Amazing GP Practice!
Rating: 5 out of 5
Visited: September 2022
Our family has needed to use this practice for a variety of reasons over the last few months. Without fail the service has been exceptional. From the first contact with the very professional and pleasant receptionists through to either a face to face visit or telephone conversation with one of the doctors - even when an urgent same day appointment has been necessary. I cannot speak highly enough of the service our family has received. Thank you Shirland Medical, you are amazing!
GP surgery review: shirland-medical
Title: Very good practice
Rating: 5 out of 5
Visited: April 2022
I always find all the staff professional and approachable although sometimes one has to wait a while to get an appointment. Same day appointments will be given if one calls at 8.00am.
GP surgery review: shirland-medical
Title: Excellent Services
Rating: 5 out of 5
Visited: March 2022
My doctors are exceptionally great, quick to respond to patient. And ensures patients get adequate treatments. They listen to service users attentively too. They treat me with finite and respect and always involve me in my care plan. They are very selfless, kind, never discriminate and above all gives excellent supports to service users. The nurses are caring and patience. The receptionist too are doing a wonderful job.  Despite the high level of calls they are always calm on the phone and always ready to support you.
GP surgery review: shirland-medical
Title: Super professional and efficient practice
Rating: 5 out of 5
Visited: February 2022
For the eight years I was a patient at this practice every issue I encountered medically my GP and supporting staff went above and beyond to resolve. The practice is run by a caring, friendly and very professional staff.
GP surgery review: shirland-medical
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
All ways there when u need them never to much trouble when u phone in and ask for help best practice I’ve had been registered 
In
GP surgery review: kings-road-medical-centre
Title: Most efficient GP Medical Centre I have ever experienced
Rating: 5 out of 5
Visited: June 2022
I became a patient of the practice in Jan 2022. Since that time and without exception, my experience of the staff and services provided  has been excellent. The practice has good leaders and caring staff. Every service provided has been delivered, professionally and swiftly. The Doctor's are proactive and accessible. The reception team are amazing. Nothing is too much trouble for them. They are kind,friendly, knowIedgeable and are willing to go out of their way to be of help. I  have used the following services and all of them have been excellent : doctors consultations,calls to the reception team, blood tests, making appointments and repeat prescription requests. The DR IQ app used by the practice is great. It's simple to use and staff respond swiftly.  Thankyou so much!
GP surgery review: kings-road-medical-centre
Title: Rude receptionist.
Rating: 3 out of 5
Visited: May 2022
I contacted the Surgery to ask about my test results and was told that there were no records, despite being arranged by my GP, I then asked if she could ask my GP for information only to be told that I should ask the GP myself. I wanted to ask another question when, mid-sentence, the receptionist hung up!
GP surgery review: kings-road-medical-centre
Title: Used to be a Great Practice
Rating: 3 out of 5
Visited: February 2022
Asked for consultation on Dr.IQ as had flu symptoms for 3 weeks. Turns out it was likely sinusitis and a bacterial infection. Dr was great on phone and provided prescription for antibiotics, telling me it would be available straight away. Since the symptoms were keeping me off work, I thought would get prescription on the same day. After three visits to the pharmacy with no luck, I found out from surgery that prescriptions take 48 hours or 2 full working days to process. So that meant my symptoms got worse, and I had to take an extra 2 - 3 days off work. This 48 hour wait is a new policy and just does not work. Please reconsider
GP surgery review: the-law-medical-group-practice
Title: inaccessible and unavailable and cannot be contacted
Rating: 1 out of 5
Visited: January 2022
First of all, they don't pick the phone or the number they claim is a dummy. Secondly, its is impossible to use apps or online access to get the service, particularly bookings, and they give you letter explaining how it can be accessed online, which is same as the phone number they give you.
You have to visit and the earliest bookings is 3 weeks away, while if you stay several hours you see no patient is visiting or just view, in which case you realise it is just a fronting office.
GP surgery review: the-law-medical-group-practice
Title: Horrible experience at this practice.
Rating: 1 out of 5
Visited: January 2022
Firstly, in a pandemic, there were 4 staff sitting at the reception without masks. 

In terms of their attitude to patients, they are not caring or empathetic. Just very cold. I wouldn’t wish anyone to experience such attitude and manner in a health care setting when they are feeling vulnerable and unwell.
GP surgery review: heathrow-medical-centre
Title: Very caring and professional service by nurse.
Rating: 5 out of 5
Visited: November 2022
I had taken my cousin who has special needs for a blood test to the surgery and would like to  highly compliment   the nurse who saw my cousin. She was absolutely professional, kind and addressed my cousin with respect and took time to listen to her and explain the process to her. In this very fast pace world it was brilliant to see this kind of bedside manner and especially the way the nurse handled the situation. Great asset to the team!!
GP surgery review: heathrow-medical-centre
Title: Absolutely awful service
Rating: 1 out of 5
Visited: February 2022
Bin a patient hear for 40 years   thay are a nightmare to get through on the phone
 then the receptionist is not helpful at all   ive bin suffering  for months and not getting
The help I need   a lot of my Friends feel the same about this practice it has done  right down hill  it  used to be a amazing doctors
GP surgery review: shakespeare-health-centre
Title: Great practice and service
Rating: 5 out of 5
Visited: February 2022
I never get stressed when calling my GP. All staff is friendly and always trying to help as much as they can. Doctors are very patient and I never felt ignored. Every time I am experiencing some belt issues they do a proper health examination and trying to help me with my symptoms. 
Highly recommended.
GP surgery review: shakespeare-health-centre
Title: Very good practice
Rating: 5 out of 5
Visited: February 2022
Absaloutly amazing doctors surgery,friendly staff,and the doctor i have is one of the best, nurse is so helpful, ive had bad expearences in the past and was to afrade to go,but i definitely recomend this doctor surgery. They were very organised during pandemic. Very happy to be their patient
GP surgery review: shakespeare-health-centre
Title: Great practice.
Rating: 5 out of 5
Visited: January 2022
Caring patients giving them proper advice by phone or physical appointments. All members of staff are very caring, polite and co-operative.
GP surgery review: shakespeare-health-centre
Title: Great practice
Rating: 4 out of 5
Visited: January 2022
Good practice, concerns are addressed and met and good advices are given. Staff are understanding and work hard to provide the care individuals need and the experience has always been good so far.
GP surgery review: the-pine-medical-centre
Title: Frustrated
Rating: 2 out of 5
Visited: May 2022
I was involved in a car crash a couple weeks ago and attended an A&E due to head aches I was having after which to my
Opinion and the opinion of my partner was not taken as serious as should’ve been as an mri scan was done on my neck but not on my head. Being out of my normal area I decided to wait till I got hold of my
Own gp to
Take matters further. My head aches grew more frequent and I booked an appointment with my gp which is pine medical centre, I updated my number at the A& E in Basingstoke and confirmed this again during the phone call
To pine medical centre upon which I also informed them that regardless of my constant complain of head aches I was not given any painkillers or any treatment for this. My appointment was booked for the following week at 9 am. I woke
Up at 6 am and waited
Till 10:45 am before I called to follow up on the alleged appointment I booked in to my susrpise I was told they tried to contact me on my old number (after having already updated my phone number and calling them
From my new number) and I was told to wait another week. This is unacceptable and very disappointing, I’ve never been in this position before and I’m genuinely worried. The staff I’ve encountered on the most part have been dismissive and I don’t understand why those are the people dealing with patience as they lack empathy and understanding and are clearly not doing their job at the very least.
GP surgery review: the-pine-medical-centre
Title: Absolute perfection!
Rating: 5 out of 5
Visited: January 2022
The customer service at the practice has been absolutely perfect, impeccably flawless and immaculate to the very highest degree! Whether it's from the manager to the receptionist and doctors, they all offer nothing but absolute perfection! They go beyond/the extra mile to ensure that standards of professional quality, etiquette, competency and serious business formality are of perfect standards! The members of staff are extremely friendly, professional, proficient, knowledgable, friendly, welcoming and positive! Words such as: ''competent'', ''excellent;'', ''outstanding'', ''exceptional'', ''brilliant'', ''fantastic'' are not good enough! To describe the members of the Pine Medical Centre and their service: ''absolutely perfect, impeccably flawless and immaculate to the very highest degree!'' Keep up the perfect work and thank you very, very much for absolutely everything that you do! I am very thankful!
GP surgery review: the-pine-medical-centre
Title: Excellent GP Practice
Rating: 5 out of 5
Visited: January 2022
Very caring, considerate and professional. Nothing to much trouble. Very helpful Doctors and reception staff.
GP surgery review: willow-tree-surgery
Title: Unorganised, unreliable and useless
Rating: 1 out of 5
Visited: March 2022
The willow tree surgery used to be a good drs but since covid hit it has gone down hill extremely to the point so many people are leaving. I would not recommend
GP surgery review: willow-tree-surgery
Title: Great Practice
Rating: 4 out of 5
Visited: January 2022
I came to see the HCA on 17.1.2022 for blood results and medication review, I was seen on time, She was very friendly and puts you at ease. Absolutely fabulous and a credit to the practice. Since Malling Health have taken over in December, much easier to get through on the phone and service has become so much better.
GP surgery review: willow-tree-surgery
Title: Phenomenal practice and staff!
Rating: 5 out of 5
Visited: January 2022
I don’t know what I would do with out the care and attention to my health from the doctors. Never been made to feel like a number! Only a person and your best interest and health at the heart of The willow tree survey. 5 star service every time!!
GP surgery review: islip-manor-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: February 2022
This is the first time I've felt happy with a practice. They really care about your needs and go the extra mile to help you. I couldn't be happier with the treatments I've had and I would recommend this to anyone. The staff are also very friendly and understanding so it has overall been a pleasurable experience, even for my family members.
GP surgery review: the-allendale-road-surgery
Title: useless practice
Rating: 1 out of 5
Visited: April 2022
Surgery atmosphere is miserable no one helpful not care abot the patient at all
no face to face appointment available and even Doctors and receptionist are very unhelpful not only issue to sort it out several issues with surgery highly not recommended at all stay away!