janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: woodlands-medical-practice
Title: Helpful & efficient
Rating: 5 out of 5
Visited: December 2022
I have been with woodlands practice for the majority of my life. I have never had a bad thing to say. Great doctors and nurses. The receptionists have always been really friendly and very helpful. 
My more recent experiences for myself and my two children I have particularly found the picture system really useful, they send you a link, you upload pictures of the problem (if possible) the Dr then sees the pictures and contacts you with advice or to make an appointment if needs be. I understand this isn’t easy for everyone but if this is an option use it, we can help free up face to face appointments for those who really need them. We used this with my 6 month old baby who had a viral rash, my little boy who had tonsillitis & myself with a flare up of psoriasis just to name a few in the past few weeks, my prescription is then sent straight away to my local Asda which I can collect the same day. Couldn’t ask for better. 
Thank you for all your hard work and continued advice & care !
GP surgery review: woodlands-medical-practice
Title: Attitude of Receptionist
Rating: 4 out of 5
Visited: September 2022
I called and spoke to a receptionist who was rather abrupt and laid the law down with me re ordering repeat prescriptions. I didn't know the system had changed. All I required was double prescriptions as we were going away. The receptionist said she would do this, on this occasion but she didn't and I am not happy. When dealing with the public you can't afford to be not helpful, this is your job to be polite.
GP surgery review: woodlands-medical-practice
Title: Awful Practice
Rating: 1 out of 5
Visited: August 2022
Worst doctors practice I’ve ever been in contact with. Registered over a month ago for them to put the completely wrong name down and be told they couldn’t change it. Then when booking the telephone consultation they rang 2 hours after the initial appointment. Then told I wouldn’t be able to get another appointment for 3 weeks. If this is what it’s like to register then It must be awful for when people are sick. Can never get through on the phones and even then you have to wait about an hour for an answer to then be answered by rude staff. Wouldn’t recommend this surgery to anyone.
GP surgery review: woodlands-medical-practice
Title: Awful Practice
Rating: 1 out of 5
Visited: May 2022
Only been with this practice a short time but it is absolutely awful… can never get an appointment either face to face or a telephone consultation with a GP …
Staff are not at all helpful that’s if you ever manage to get through to a receptionist…
When you order repeat prescriptions not picked up from answering machine system leaving you without your relevant medication for days …
The practice does not offer good patient care at all n in my opinion should close …
GP surgery review: delamere-medical-practice
Title: Above and beyond
Rating: 4 out of 5
Visited: November 2023
I was running late, I called the surgery and to my surprise I was the next caller. I let them know I had an appointment but I was late, they advised it was the nurse’s discretion, which I totally understood. I arrived and the lady at the front desk was very helpful and always are in my opinion. They did everything they could and the nurse still saw me. 

I always see the surgery is busy and all the staff are trying to do their best with all the challenges they are facing. I think they are all doing a great job! And do deal with some rude clients but always handle it in a professional manner.
GP surgery review: delamere-medical-practice
Title: Awful experience. Rude staff - Reception
Rating: 1 out of 5
Visited: September 2023
I attended Delemere Medical Practice Stretford Manchester today (8/09/23) for a routine enquiry. Unfortunately, I encountered a member of staff from reception who was unprofessional, rude and billigerent. Whilst I was in conversation with another staff member, who was polite and helpful. The staff member in question interrupted, shouting over at me to "...move over there" Although upset I complied and moved aside where another patient passed over a document. I then continued in conversation with the other staff member. The staff member in question interrupted for a second time and gestured with their hand in a swotting motion that I move aside. When this matter was brought to their attention, that I found the communication style offensive, abrupt, rude and unprofessional. They retorted "that was my opinion" and continued to interrupt whilst I was speaking. I requested to speak with another staff member. The staff member ignored this request.
Distressing experience!
Witnessed and noted.
GP surgery review: delamere-medical-practice
Title: Rude staff - Reception
Rating: 1 out of 5
Visited: September 2023
I attended today (8/09/23) for a routine enquiry. Unfortunately, a member of staff from reception was unprofessional, rude and billigerent. Whilst I was in conversation with another staff member, who was polite and helpful. The staff member in question constantly interrupted, shouting over instructions at me to "move over". I acquiesced. The staff member then continued gesturing with their hands that I again move to one side.
 When this matter was brought to their attention as being offensive, rude and unprofessional. They retorted "that was my opinion" and continued to interrupt whilst I was speaking. I requested to speak with another staff member. The staff member ignored this request.
Distressing experience!
Witnessed and noted.
GP surgery review: delamere-medical-practice
Title: Great experience
Rating: 5 out of 5
Visited: August 2023
I cannot fault in any way the experience I had with this particular appointment from start to finish. 
I find the online booking  system very easy to use and got an online appointment within 2 weeks. The email acknoqledgement was followed by an email that recommended I see a First Contact Practitioner for my issue rather than a GP. I was happy to do this  and got a speedy reply back with an appointment and confirmation of what a First Conrltact Practioner can do. This included requesting blood tests, xrays , scans and referral to other services.
My appointment was a great experience and very thorough. An xray was requested and 20 minutes after my appointment finished I had already attended Trafford General and had the xray as the electronic system was so efficient and the process so clearly explained to me. I also received a separate email with further information to assist with my issue whilst awaiting the results.
GP surgery review: delamere-medical-practice
Title: Fabulous practice
Rating: 5 out of 5
Visited: August 2023
Reception are always rushed off their feet but always provide a brilliant service, call you back when they say they will and are polite and helpful. I feel I am able to be seen in a timely manner.
This doctors practice also have a mental health nurse and I wish all other practices had this as seeing them has saved my life. Given me the answers I needed. Felt supported and listened too. Excellent service to have on site. Thank you to everyone at this practice for all you do.
GP surgery review: delamere-medical-practice
Title: Thank you
Rating: 5 out of 5
Visited: June 2023
I have had so much help, from reception through to, Nurses and GPs.
The staff have all been fantastic and helped me from general enquiries to appointments with the medical staff.
Thank you all.
Stephanie
GP surgery review: delamere-medical-practice
Title: Impressed with online appointment system
Rating: 4 out of 5
Visited: June 2023
I messaged the practice at 8.50am on 13/6/23 via the online appointment system as I needed a priority appointment. I received a message back at 9am confirming an appointment at 11am the same day. I understand that the surgery had had some cancellations that morning however the system worked very well.
GP surgery review: delamere-medical-practice
Title: Excellent health professionals, awful booking system
Rating: 4 out of 5
Visited: May 2023
All the health professionals I have seen at this practice since I transferred - GPs, Physio, Podiatrist - have all been wonderful. They listen and take the time to explain things properly. However, the appointment system is appalling. I recently spent weeks telephoning trying to rearrange an appointment because I could not access the form at the limited times it's available. After many failed attempts, I ended up holding in a queue for 40 minutes before I could speak with someone. Such a shame because you are treated so well once you are seen and it could be a barrier to accessing good health care for many people.
GP surgery review: delamere-medical-practice
Title: Computer says no
Rating: 1 out of 5
Visited: May 2023
Rang up saying I was in pain, said no appointments. Got diagnosed and treated elsewhere and rang up again as just need a top up prescription for pain relief. Appointment for 2 weeks time! Does this practice just expect people to be in severe pain for weeks at a time?
GP surgery review: delamere-medical-practice
Title: Helpful staff
Rating: 4 out of 5
Visited: April 2023
I telephoned the practice regarding a couple of queries I had and the person I spoke to was friendly and professional and resolved my questions quickly and to my satisfaction without making me feel a nuisance for calling
GP surgery review: limelight-health-and-wellbeing-hub
Title: Flu vaccination
Rating: 5 out of 5
Visited: October 2023
The nurse was amazing and my son 9year old was felt comfortable and made at ease, he was anxious but the nurse was amazing he had his injection 💉  and was happy...
GP surgery review: limelight-health-and-wellbeing-hub
Title: Great help
Rating: 2 out of 5
Visited: September 2023
Your Review:  I really hope this practice knows the Gem they have in their finance worker, who I can't name but you know who she is. I have to admit I was really angry when I dealt with her but not only did she go above and beyond to sort the issue, she was extremely kind, considerate, and simply amazing. She kept me updated about the issue and got it sorted. If your practice has an MVP award she should have it. The world would be a much better place if everyone dealt with issues like she did. I'm amazed. So thank-you to her for this and the practice as well for sorting the letter I needed. You should give her a raise!!
GP surgery review: limelight-health-and-wellbeing-hub
Title: Poor
Rating: 1 out of 5
Visited: August 2023
Extremely poor service.. Been waiting over 3 months for bloood results.. 3 Months!!! No help at all!! Waited one hour in the surgery to say they will give me a call!!! Which is what they said 3 months ago!!! Absolutely terrible.. Pathetic
GP surgery review: limelight-health-and-wellbeing-hub
Title: Great experience
Rating: 5 out of 5
Visited: August 2023
Visited this practice this morning for blood tests,  as a profoundly deaf person can only say the staff were extremely helpful and pleasant
GP surgery review: limelight-health-and-wellbeing-hub
Title: The worst
Rating: 1 out of 5
Visited: July 2023
Ages to get thru on phone. Old message relating to last winter. GP never calls back. Virtually impossible to get an appointment unless you're dying. So very unhelpful. I really need to move practice.
GP surgery review: limelight-health-and-wellbeing-hub
Title: Awful practice - avoid at all costs
Rating: 1 out of 5
Visited: May 2023
Having waited multiple days on the askmygp messaging service I was initially referred to the local pharmacist. I called and said I want to see a doctor and they had to re-open the triage to wait another two days. I then had a telephone call that wasn't very helpful and when I provided the feedback on that they called me to question why I thought I hadn't received good service - it was very unprofessional. I have since tried booking an appointment by telephone and told I could wait two weeks for an appointment. Absolutely disgusting service and the waits are horrendous. If you're considering registering - don't! Go literally anywhere else.
GP surgery review: limelight-health-and-wellbeing-hub
Title: Bad Telephone system & very unhelpful staff
Rating: 1 out of 5
Visited: April 2023
Rang numerous time surgery between 8.00am - 10.00, after waiting nearly 40 mins, staff pick up the phone and inform me that they are too busy to help and I need to ring again the next day. Very discourteous, unhelpful and unprofessional staff. Pure waste of time  waiting and to be informed I have to ring again tomorrow.
GP surgery review: limelight-health-and-wellbeing-hub
Title: Terrible service
Rating: 1 out of 5
Visited: February 2023
My son is very very poorly in a load of pain rang up at 8am for an appointment and they refused to see him apparently don't offer emergency appointments it's an absolute joke how can a drs surgery refuse to see a patient a child at that no wonder A & E are so busy. The "best" they can do is put a request in with the dr which will take a few days. My son needs an appointment now don't think they should even be called a doctor surgery now as you speak more to the admin staff then you ever do to a dr absolutely disgusting really don't care about there patients.
GP surgery review: limelight-health-and-wellbeing-hub
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: February 2023
Rude reception staff. Gatekeeping appointments.

They close the myGP way too early.

When calling you have to listen to almost 6 minutes of recording before you’re allowed to join to not get an appointment.
GP surgery review: limelight-health-and-wellbeing-hub
Title: Poor Reception
Rating: 1 out of 5
Visited: November 2022
Really lack of understanding and knowledge! Unable to inform people about their appointments! When it comes to a talk back they all are equipped tho! Do you guys even train these people? I don’t wanna talk to smarty pants when I’m in pain! Seriously making me upset every time when I have to call because I know that I’m gonna talk to these receptionist guys !Even your doctors not acting like these people!
GP surgery review: lostock-medical-centre
Title: Poor leadership of Practice from top down
Rating: 1 out of 5
Visited: May 2023
Truly awful Practice. Writing on behalf of my wife who is barely able to walk with arthritis in her ankle.  She has tried on two occasions this week to book an appointment and on both occasions waiting over an hour and a half to get through.  Receptionist refused G.P. call back instead offering a call from a Paramedic which is utterly useless as this has been done before with no success
The Receptionist was rude and condescending on the calland offered no resolution / apology at all.
Issues such as this arise from the top down indicating a poorly led Practice,  I.e. with the lead G.P.  My Wife now has limited options but it is us likely we will need to go down the private route for treatment this condition
GP surgery review: lostock-medical-centre
Title: Booking appointment
Rating: 2 out of 5
Visited: February 2023
I booked a telephone appointment summer last year 2022 (approx 4 week wait) but did not receive a call back after waiting all day.
Telephoned at 08:00 am this morning (28 Feb 2023) to book an appointment was 17 in queue but disengaged after 45 minutes of constant music.
Telephoned again 10:45 am (28 Feb 2023) was 5 in queue next music stopped but then telephone just rang and rang – I guess the administrative staff does not answer the telephone.
On one occasion I was in the surgery, telephone was ringing and ringing I heard member of administrative staff say turn it off 'then silence'
GP surgery review: lostock-medical-centre
Title: Appaling experience so far.
Rating: 1 out of 5
Visited: January 2023
Called them to book a face to face appointment with my gp (as I have not seen him for 4 years since 2020, although I tried many times) because I had a swollen knee due to sudden cold weather with some oedema in my ankles and to discuss medication adjustments because I was supposed to be followed due to angina/high blood pressure. I was offered a phone call with a paramedic which (do not laugh) told me the swollen knee could be an 's.t.d.' and I had to go to 'e.r'. to get antibiotic... What a joke of 'medical' diagnostic. I have been trying to book a face to face appointment since then and they say to keep trying because gp's are on strike. In the meantime I have been self-medicating. I will soon be moving to other medical centre as this is unaceptable. Appaling experience with Lostock Medical Centre.
GP surgery review: lostock-medical-centre
Title: Terrible
Rating: 1 out of 5
Visited: December 2022
It is almost impossible to book an appointment with a GP. Phone service is terrible. It takes forever to take call however no notifications of the waiting number while you are on hold. No point of accepting new admissions if you can not provide service.
GP surgery review: north-trafford-group-practice
Title: Kind and respectful GP
Rating: 5 out of 5
Visited: March 2023
I had a tel appt with my GP where we went through my bloods thoroughly. We then said goodbye. The GP then called me back to wish me a happy birthday! It absolutely made my day, such a small act of kindness with a huge impact, despite the levels of pressure the doctors are under! This doctor is always incredibly patient, kind, respectful and genuinely caring whenever I have an appointment with them. I never feel rushed and always feel heard and understood. This GP has seen me and my family through our worst times and always been consistent! Thank you
GP surgery review: north-trafford-group-practice
Title: Patient and understanding
Rating: 5 out of 5
Visited: November 2022
The staff member was listening and responding appropriately to my request - and advising as well as offering practical solutions to seeing a doctor and getting a nurses check up. I felt well looked after at these initial stages of trying to sort my problem.
GP surgery review: north-trafford-group-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2022
I connected the practice to clarify a query I had regarding the issuing of my regular meds. The person to whom I spoke fully understood my reason for calling today and dealt with my query in a very efficient and friendly manner. I rate the service at NTGP as excellent and intend to remain a registered patient for the foreseeable future. Thank you for this opportunity today to provide feedback.
GP surgery review: north-trafford-group-practice
Title: appointment
Rating: 1 out of 5
Visited: March 2022
waited all day for a tel appointment that never came.will not be waiting all day again today.Things to get done.So unsatisfactory.Also somebody rang on Sunday when i was out and never called back.That was probably about a sample which done and had 3 calls about already.Doesn't anyone communicate.
GP surgery review: aspull-surgery
Title: Rude receptionist unable to get appointment
Rating: 1 out of 5
Visited: November 2023
After 63 phone calls this morning I drove to the practice to get an appointment to be told they had all been taken. Told to call back at 12, got through literally seconds before and receptionist was incredibly rude and hung up on me telling me to call back at 12. Pointless system where you can’t get an appointment for weeks
GP surgery review: aspull-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: February 2023
The appointment system is excellent, phone on the day at specific time , the service I have received is fantastic , very rarely go to see a GP but over the last couple of months , I have been in need of one , both doctors I have seen couldn’t have been more helpful 
Brilliant service
GP surgery review: aspull-surgery
Title: You can never get an urgent appointment
Rating: 2 out of 5
Visited: October 2022
The surgery has now changed it's on the day appointment system so instead of ringing at 8am you now ring at 10am. It has made zero difference and you find yourself stressed and anxious trying to get through to a phone which is constantly engaged. You frequently are in a queue and finally get through to be told the receptionist has just given out the last appointment. You then need to contact the GP Hub. This needs reviewing and a better system found as it's ridiculous that you can't get an urgent appointment with your own GP. If you are lucky enough to get one, it's never face to face. GP surgeries now need to open up to the world like everywhere else.
GP surgery review: beech-hill-medical-practice
Title: Horrendous service even worse receptionist
Rating: 1 out of 5
Visited: October 2023
I had a chest infection and was given antibiotics to clear it 5 days on day 4 I didn't feel like I was 100 I went on ask my gp to ask for some more antibiotics to ensure its cleared I asked on ask my gp I later received a phone call (from the rudest receptionist  ever) I dread this person picking up the phone when I ring who said I had been trialed and needed to ring gp alliance as I needed to be seen I  told Mrs rude that I could come in any time that day or the following day and she just kept parroting ring gp alliance no concern, I was nearly in tears at this point I said I'm going on hols sat I still feel ill could you not just do me another few days antibiotic or see me anytime today or tomorrow Mrs rude reply I am repeating what doctor said ring gp alliance not an ounce of empathy nothing , I asked how do I leave your suery this level of care is shocking , Mrs rude just find out with gp covers your postcode and move, I have been with this practise over 25 years I finally managed get an appointment at gp alliance who were brilliant stronger antibiotics and steroids, Beech hill has gone really down hill and the first step in improving is sorting out the attitude of certain receptionists I will be moving
GP surgery review: beech-hill-medical-practice
Title: Utter let down
Rating: 2 out of 5
Visited: June 2023
Ask my GP, before covid you could pick your slot and doctor. Having done ask my GP and get told to go to GP alliance, when all you want is to see your own doctor, it’s an utter let down. This surgery has gone down hill very rapidly and some reception staff are abrupt. No wonder A and E is always busy, people going there because of lack of appointments, really considering moving GPs
GP surgery review: shevington-surgery
Title: Consistently Outstanding Support & Service
Rating: 5 out of 5
Visited: June 2023
My family and I have been with this practice for 18 years. Despite mixed reactions from people on the Ask My GP service, I have always found it extremely convenient to use and received a prompt response from the surgery, whether my query is urgent or otherwise. Last week we contacted the surgery following my husband's discharge from hospital following an operation. The GP answered all our questions and concerns, also providing guidance which we should have received from the hospital. Everyone I have encountered at the practice is very helpful, approachable and with a positive attitude - which can't be easy when handling members of the public. I even don't mind the gentle and then not so gentle reminders for wellness checks - love that proactive aspect of this practice. So just wanted to say well done and thank you from myself and my family for your continued care and attention!
GP surgery review: shevington-surgery
Title: Fantastic Service
Rating: 5 out of 5
Visited: July 2022
I submitted a request on AskmyGp at 7.30 am, was contacted with an appointment to see the GP at 8.30 am.  I had ab ECG and I was started on treatment and collected my prescription by 9.30 am.  I was given a review appointment for the following morning and also referred to the hospital.  I cannot praise the practice highly enough.  GP’s, nurses and staff are excellent.  Many thanks for such a fantastic service.