janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: spring-gardens-group-medical-practice
Title: Downhill
Rating: 1 out of 5
Visited: July 2023
This was a very nice practice some 10 years ago and now they went downhill. It is almost impossible to book an appointment recently and if you get lucky, the medical staff are awfully rude and patronising, extremely offensive behaviour. I was offered a cuddle to make me feel better because I’ve had a cough. The doctors are not competent, they very often google symptoms. I have already changed my surgery and I don’t regret it at all
GP surgery review: spring-gardens-group-medical-practice
Title: Denying the right to vaccinations.
Rating: 3 out of 5
Visited: July 2023
Having been back and forth on the phone for the past 2 weeks I am still no closer to booking in my newborn for his first vaccinations. We are already 2 weeks late for his 6 week check. I am appalled they have made absolutely no contact, and it is me having to constantly chase only to be told the person isn’t in. These vaccinations are vital and I cannot understand why we are being denied the right to the appointment????
GP surgery review: spring-gardens-group-medical-practice
Title: Summertime specialists?
Rating: 1 out of 5
Visited: June 2023
Beyond months of enquiring for registration, excused to an internet website problem, the two consequential engagements, one as the 'typical NHS Quick-Step' routine telephone exercise and the other as an in-person consultation, were neither reasonable to premise of genuinity nor prescription. 
Avoid the dance floor at entry of the solo singer.
GP surgery review: spring-gardens-group-medical-practice
Title: Awful reception staff
Rating: 2 out of 5
Visited: March 2023
I booked a phone call consultation which I asked for after 4pm. No One Called!!  

So I called the following day.. they called me back while I was finished off an important work call, I answered and said can you hold for 1 minute while I finished the call (was just saying goodbyes) all I could hear from the reception was “for god sake hurry up” “oh hurry up” huffing and puffing! I checked I had been 1 minute 20 seconds. This receptionist was so so rude!! I then tried to explain my situation from the day before that no one called she didn’t apologise for it, shrugged it off and just said well what’s your name then so I can book you in!! 
The receptionist at this place make the company the worst. Find better staff!!!
GP surgery review: spring-gardens-group-medical-practice
Title: Gone downhill
Rating: 2 out of 5
Visited: February 2023
I moved to this practice as other practice in Worcester was so awful. Now unable to book appointments, even though when you go to the surgery there is virtually no one there. Had a cancer referral two weeks ago. As I had been told by the GP that I would receive a scan in two weeks, I called the surgery yesterday to told that the referral had been returned by the hospital because it was not in the right format and had to be sent as a two-week referral, which it had apparently been. When I pressed the receptionist why it had been sent back when it had been sent as a two-week referral, she started to back track and say that she was just repeating what she had been told by the medical secretaries. Total lack of ownership at what is already a distressing time.
 I was then told to call back later that week to make sure that the request had actually been sent and then call back again the following week to book a review session with the GP. Impossible to book online. There are never any appointments available through patient access or on the app, so you are obliged to wait 40 minutes at 8.30, often to just be told that there are no appointments available. I have now a further wait to find out if I have cancer and to chase them to see if they have even been bothered to send off my referral to the hospital. Utterly disgusted.
GP surgery review: spring-gardens-group-medical-practice
Title: Gone to pot
Rating: 3 out of 5
Visited: January 2023
Trying to get to a doctor at this practice is very difficult,I needed a review of my prescription seems that this is impossible here you have to go and see other members of staff first the only person I have not seen is a doctor and cleaner,it used to be easy here not any more!
GP surgery review: spring-gardens-group-medical-practice
Title: Good doctor
Rating: 4 out of 5
Visited: January 2023
I saw a new doctor  and I have to say he was a really  nice bloke he did understand  some of my problems  that I deal with daily and because its a specific  problem  he seemed to kn9w a bit about it so that really helped me I was impressed  which is unlike me hahaha
GP surgery review: spring-gardens-group-medical-practice
Title: Can't book appointment
Rating: 1 out of 5
Visited: December 2022
Can't book an appointment even when calling at 8.30 am, Lady on the appointment line is rude.  
Takes about 1 hour for them to answer the phone only to be told that they have no appointments.

Someone needs to look into this surgery.
GP surgery review: st-johns-house-surgery
Title: Got an appointment no problem at all.
Rating: 5 out of 5
Visited: December 2023
I really don’t understand why St John’s house gets so much bad press on local social media etc. The online patient triage service is fantastic, you write a quick summary of the problem. They call you within a few hours and do what is needed to get you sorted. I was offered a face to face appointment that morning. Seen as soon as I checked into the surgery. The doctor was very kind, professional, and clear in his explanation of my problem. Can’t fault the service today and I have found similar on previous visits for myself and my son.
GP surgery review: st-johns-house-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: December 2023
Medical staff are good but the stand out service of this practice is the front line staff who will always go out of their way to address any questions you have . They are a major asset for the practice
GP surgery review: st-johns-house-surgery
Title: Bad receptionists
Rating: 1 out of 5
Visited: December 2023
I got told i had been booked an appointment with a female doctor, turned up for my appointment only to find out it was with a.male doctor. I had specifically said that i needed to see a female, then told that the person who i was supposed to be seeing was not in until friday. Absolute joke, most of the receptionists think they have a degree in medicine, asking you all kinds of questions, also i can only decribe as teenagers answering the phones and booking appoinments, and then these said youngsters making the mistakes and booking the wrong appoinments with the wrong people. St johns house medical need to get this sorted, its absolutly rediculous.
GP surgery review: st-johns-house-surgery
Title: Great service
Rating: 5 out of 5
Visited: November 2023
Went for smear test , didn’t expect that will have the best service ever there . The nurse explained everything, was so warm and friendly we had a great chat make u feel so relax and not stressed .such a great experience highly recommended. No need to be worried about to go and do your checks. This lady was amazing;-) can’t put her name down but she knows that she did great :-) thanks 
K
GP surgery review: st-johns-house-surgery
Title: Excellent practitioner
Rating: 4 out of 5
Visited: November 2023
I am 73 and experiencing hair thinning. This is making me feel extremely unhappy. I contacted the practice to explain my problem and was contacted by a very kind and helpful lady who I think is an Advanced Nurse Practitioner. I explained my predicament in detail and she came back to me and was very understanding of my plight. She said she would get me an appointment with a Dermatologist. I then received a letter from Dermatology that wasn’t very positive. The lady contacted me again to see if I had heard from them. I said I had but it didn’t seem like they would see me. She said she would contact them again sending photos and my desire to see someone. I was delighted and thanked her very much. She came back to me on Friday just gone to say they wouldn’t see me but suggested some blood tests which I have already had. Other than that - nothing! I can’t believe that I would just be fobbed off like that when this condition is affecting me in a lot of ways. I do realise that not too much can be done but there are still things that can be done and I believe a consultant can prescribe medication too, which is what I want. I was using 2% Minodoxidil but on the box it says it is not to be used by anyone over the age of 60 or 65. Perhaps someone could suggest a meal plan and a way of life that could change the situation. I’d just like very much to be able to talk to someone who knows about hair.
GP surgery review: st-johns-house-surgery
Title: Do they have a reception?
Rating: 2 out of 5
Visited: November 2023
I genuinely don't understand, I tried to call the GP surgery and there was an automated reply saying that I could be put in the queue to be automatically called back when I was the next person in the queue to talk to the receptionist. That was 2 hours ago. Everything on their website says that you can contact them by phone and that their hours are until 6.30pm. But that's an insane amount of time to wait on hold to try and speak to someone. I'm genuinely wondering if they have reduced receptionist hours and just don't tell anyone! If so, why isn't their phone on some kind of out of office message?
GP surgery review: st-johns-house-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: November 2023
Attendee the surgery for my flu jab and test results. I arrived to find ample and easy parking. Then I was met by a very helpful friendly receptionist and a fully working and East check in system. I was treated on time by a friendly helpful and professional nurse who was fully organised with good advice. The facilities were clean and well ordered. All rooms are fully accessible. I left a suggestion for a photo board of staff at the surgery with reception which was well recieved and a promise to share with the practice. An excellent service thank you. I'd like to add that booking my appointment was very straightforward.
GP surgery review: st-johns-house-surgery
Title: Great service
Rating: 4 out of 5
Visited: November 2023
Great service when you can get appointment. Ring back from Dr is great. I haven't seen Dr just phone consultation which was very thorough. Only fault is the wait /ring back time to get appointment. It's difficult for me due to my job to have my phone on me. I have waited over 2 hours at times to speak to someone. Staff are pleasant and have helped me greatly when their has been a problem cannot fault them.
GP surgery review: st-johns-house-surgery
Title: Brilliant service
Rating: 5 out of 5
Visited: October 2023
Great service as always at the surgery. I was overdue on my B12 injection and they got me back in that same afternoon. The nurses are great, in particular the children’s nurse doing 8 week checks. Always get quick responses using patient triage on the website too, and have always seen my daughter same day when required
GP surgery review: st-johns-house-surgery
Title: Blood test
Rating: 1 out of 5
Visited: October 2023
My wife had her blood test taken and had to wait 6 weeks for the results so when we went to hospital for the results the doctors told us that there where none due to the person that took the blood tests didn't put the proper paperwork in with the tests now we have to wait another 6 weeks for the results before any treatment if any and wait another 6 weeks of pain
GP surgery review: st-martin's-gate-surgery
Title: Great care, but long waiting times
Rating: 4 out of 5
Visited: October 2022
The care at the GP surgery is always great. However the wait times in the waiting rom are incredibly high. I have never been seen in time for my actual booked appointment. Sometimes you can wait in excess of 40 minutes but most of the time it is about 20-30 minutes pst the appointment time. This can be very inconvenient.
GP surgery review: st-martin's-gate-surgery
Title: All Good
Rating: 5 out of 5
Visited: February 2022
Seen several Doctors over the last four years, all helpful and I have no issues.
I do not mind which Dr I go to, I have confidence in all I have dealt with so far
GP surgery review: thorneloe-lodge-surgery
Title: Unable to order prescriptions online
Rating: 1 out of 5
Visited: November 2023
Unable to order prescriptions on line due to not having appropriate ID and unable to upload photo ID. I suppose I will have to make a special trip to the surgery for an inquest on who I am. What a waste of time, may be I wont get my medication and end up in Hospital.
Unable to order prescriptions over the phone.
GP surgery review: thorneloe-lodge-surgery
Title: Wonderfully supportive
Rating: 5 out of 5
Visited: July 2022
After excruciating overnight leg pain and swelling I rang the surgery at 8.20am, briefly described the concerns and the receptionist agreed that there was an urgent need for a clinical response and that a GP would ring me back. This call was made shortly after 9.0am and there was a very comprehensive discussion as to potential issues and responses. The GP asked me if I could visit them at the surgery that afternoon so that a personal examination could occur and I welcomed that opportunity. By 3.0pm the GP had examined the problem area and felt that the most informative and conclusive outcome could only be achieved if the leg was scanned in hospital. While present, they rang the Worcestershire Royal and confirmed with me that a scan could be performed early the following afternoon - which then occurred. The specialist described in detail what was the most likely cause of the pain and swelling and that she would forward the report to my GP with immediate effect. By the time I had returned home I was able to ring Thorneloe and the receptionist pleasantly talked me through the report and what the response of the GP was and how we would proceed. This entire `journey` took well under a day and a half and that can only be described as stunningly successful.
To summarise - I was afraid that my leg had again triggered D.V.T.`s and so I sought medical help. The surgery could not have been quicker in response, could not have been warmer in their supportive and informative approach, could not have been more medically open as to the issues and how they should be resolved nor more successful in securing the hospital assessment. Finally, the practice were completely supportive in a really friendly manner and talked me through the next steps I could confidently take.
The Thorneloe practice are simply brilliant - thank you!
GP surgery review: thorneloe-lodge-surgery
Title: Very disappointing
Rating: 1 out of 5
Visited: June 2022
Unfortunately I needed to pay a visit to the doctors for a couple of reasons. I originally called on Tuesday to pre-book an appointment for Friday as I was on annual leave. I was told that they don’t take pre-bookings anymore and I’ll have to call them from 8am on Friday to book an appointment for the same day…. 
Fast forward to Friday morning, 8am and 103 phone calls later and I get through finally! I’m then told that I will receive a call back from the doctor for a phone consultation and that it’s “not too bad as I’m only number 4 in the queue”! 
It’s now been 4 and a half hours and every time I call back the line is busy!! 
I’m now sceptical whether I’ll actually get booked in today.

As a working man who very rarely uses my doctors, the whole episode I’ve had to go through (without an appointment yet) I find completely unacceptable.

Sadly, I feel this may be the case at many surgeries but for me, I’m left feeling completely unsupported and left with no confidence in Thorneloe Lodge Surgery.
GP surgery review: belmont-medical-centre
Title: Kind and helpful practice
Rating: 5 out of 5
Visited: November 2023
The doctor was very kind, listening very carefully to all of the interlinked symptoms. A plan was put together with an offer of further assistance if needed. It was a huge relief and I am very grateful for the care I received.
GP surgery review: belmont-medical-centre
Title: Excellent and efficient service
Rating: 5 out of 5
Visited: November 2023
The surgery were brilliant with reassurance over the telephone and arranging fir follow-up blood tests and examination. They explained things very well and made sure I knew exactly what was happening.
GP surgery review: belmont-medical-centre
Title: Good service
Rating: 5 out of 5
Visited: August 2023
Over the past 8 months and thanks to the alertness of my GP practice at Belmont i have been referred to a cancer unit, treated, referred for a possible secondary condition and cleared of that. Good service indeed!
GP surgery review: belmont-medical-centre
Title: Great Doctor, rude receptionist
Rating: 3 out of 5
Visited: June 2023
Went there and the doctor was amazing, very helpful, very friendly, seem to know what he was talking about. Not so amazing was the receptionist, very rude lady, very snappy, made me feel very uncomfortable to ask something. If you don't like answering questions, don't apply for a job as a receptionist.
GP surgery review: belmont-medical-centre
Title: Blood Test
Rating: 5 out of 5
Visited: April 2023
Brilliant nurse I have met today and keep you so ease even she will pinch you to take the blood, but doesn’t let you nervous. We need the same nurse in whole NHS who loves their job.
GP surgery review: belmont-medical-centre
Title: Nightmare booking a GP Appointments
Rating: 1 out of 5
Visited: April 2023
Surgery says to call us at 8 am to book an appointment with GP, I called at 8 am and no one answered for an hour then said all the appointments have been booked "call tomorrow".
Called the next day no answer for 30-45 mins and said all appointments were gone again, and practice said to call tomorrow... the same story is that joke we pay all our life taxes which go to your wages and you don't even bother to book an appointment, eventually, now they are saying my GP doesn't have availability for 3 months and I said book me after 3 months and then they said we don't book an appointment after 3 months. 
What they trying to tell you, is just walk off and keep paying your taxes.
GP surgery review: belmont-medical-centre
Title: Frustration
Rating: 4 out of 5
Visited: March 2023
Having felt unwell recently, my consultant at the hospital had informed me i required an appointment at my GP surgery to arrange blood tests. Having phoned previously requesting appointments i found it impossible to get past the reception staff!
They weren't exactly rude, but certainly obstinate and difficult.
So, i rang to arrange the blood tests and also obtain advice as to why i was feeling poorly 
I was told, no appointment available, ring tomorrow! I did so and again told no appointment.
I work at the County hospital, and in desperation contacted the Gastroenterology medical secretary to explain the issue
She explained i had to be seen and emailed the practice 
Soon after i received a call and was triaged to confirm whether a GP would phone me or an appointment would be made. Half hour later a GP rang me back and said i need to come in for the blood tests!
The problem seems to stem from the way appointments are generated.
This needs to be examined and changed and fast!
Reception staff are direct and blunt when asked if an appointment can be made.
If you push the issue they become obstinate and flatly refuse to budge
When i ring it's because i need to see a GP. I'm not a serial GP chaser, so i am poorly and need help and guidance. I don't want advice from a non clinical reception staff member. 
A review of the appointment process needs to be made an improvements implemented.
Small wonder A&E is busy!
GP surgery review: belmont-medical-centre
Title: Exceptional practice
Rating: 5 out of 5
Visited: March 2023
My GP goes above and beyond with regular phone calls and follow ups.
I’ve had a rough 12 months and the support and help I have received has been outstanding!
Even the reception team have always been helpful and always got me an appointment
GP surgery review: belmont-medical-centre
Title: Fantastic Doctor
Rating: 5 out of 5
Visited: February 2023
I m a 56 year old amputee, in all my years this has to be the best interaction with a doctor. She talks to you like a human so relaxed and professional at the same time.  I can't thank you enough for this .
GP surgery review: cantilupe-surgery
Title: Disappointed
Rating: 1 out of 5
Visited: November 2023
I have hypertension and have been hospitalised for this.I take blood pressure medicine.
I spoke with a very rude receptionist and then waited 6 weeks to get a blood pressure test, to then be told at my appointment (which was 15 mins late) there wasn't time to check my blood pressure as they were running late. I'd need to book another appointment.
Ridiculous! Dangerous to trust an NHS surgery with your health when this is the way they conduct themselves.
GP surgery review: cantilupe-surgery
Title: Try getting an appointment online.
Rating: 2 out of 5
Visited: October 2023
Phoned surgery and after a long wait spoke to a pleasant receptionist. She stated I needed to book an appointment with a GP to get a blood test. She referred me to the online appointment system rather than putting me down for an appointment. 
I tried a number of ways to book an appointment online. No chance.
If I was elderly and computer wary I would have no chance at all.
Awful system
GP surgery review: cantilupe-surgery
Title: This isn’t right
Rating: 1 out of 5
Visited: September 2023
My toddler and I both had an appointment at this gp surgery, hers at 9:35 and mine was at 10:35. We arrived at 9:29 and my toddler was seen by the lovely doctor at around 09:38 finished at about 09:50. So we waited at their patient lounge upstairs for my appointment. Wondered why I wasn’t still being called after 30minutes, we went down at the reception to ask and I was told “they might be busy with the ongoing patient”, and we should just wait, so then we went back up and waited. Another 25 minutes had passed  still nothing so we went down again at the reception only to be told that apparently, I was called twice. I insisted I was there the whole time waiting but nobody is calling my name! She made me feel like it was my fault. The receptionist told me that she didn’t know what happened so she offered to just reschedule my appointment on Monday, in fairness to her. I felt really bad as I’ve came from night shift, without any sleep, and we went straight to this and it was frustrating, as had the receptionist told me earlier about the reason why I wasn’t being seen the first time I asked, then we shouldn’t have wasted our time waiting for nothing! We were there the whole time and everyone has been called but me, and I can attest to that, unless they called me in before my scheduled appointment when my daughter’s check up was ongoing, which I wasn’t able to find out anymore because they were too busy to even attend to my concern. I have this discomfort and was in pain for a week now but they couldn’t be bothered. What kind of practice does this?
GP surgery review: cantilupe-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: August 2023
I have always received great care from the surgery, today I called for advice and within the hour I had seen a doctor. 
I always find the receptionists helpful.