janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: holt-medical-practice
Title: Excellent Medical Practice
Rating: 5 out of 5
Visited: March 2023
Yesterday I called the Holt Medical practice mid morning. I was able to see a medical practitioner mid afternoon the same day.

I was extremely impressed with my whole visit from reception through to the paramedic who saw me. She was very professional and thorough and by the end of my visit I came away feeling very reassured and although await test results feeling positive.
GP surgery review: holt-medical-practice
Title: Covid/flu vaccination clinic
Rating: 5 out of 5
Visited: October 2022
Excellent from start to finish. The whole procedure from parking to leaving took no more than 5minutes. Well done Holt Practice superb service.
GP surgery review: holt-medical-practice
Title: Fantastic service
Rating: 5 out of 5
Visited: September 2022
Kind, efficient and caring.  Didn’t leave me in pain over a Bank Holiday weekend.  Don’t really want to go into details of what was wrong but sufficient to say they sorted it.
GP surgery review: holt-medical-practice
Title: Staff should read and comment on Healthwatch Norfolk
Rating: 3 out of 5
Visited: July 2022
Disappointed with phone system which runs on and on before telling you that you are 12th in a queue. There has got to be a better way of doing this.   Disappointed with extremely long wait for repeat prescriptions. Disappointed with how long it takes to get an appointment with a GP.  Disappointed and confused as to why it takes weeks to even get  a phone consultation. 

Staff should read the comments from patients on Healthwatch Norfolk about Holt Medical Practice.  It’s no good just reading a few positive ones on here you need to read those too to get a clear picture of how patients really feel.
GP surgery review: holt-medical-practice
Title: Extremely Helpful Practice
Rating: 5 out of 5
Visited: May 2022
We were on holiday in Holt and my husband's chest infection returned.  The receptionist was very friendly and helpful and suggested we spoke with our own practice in case they would extend my husband's previous prescription. They wouldn't, so we returned to the Holt Practice who registered him and within an hour he was seen by a doctor, prescribed different medication which the pharmacy dispensed immediately.  I wish all Practices were this friendly, helpful and efficient.  Thank you to everyone.
GP surgery review: holt-medical-practice
Title: Outstanding people and service
Rating: 5 out of 5
Visited: April 2022
I feel extremely grateful to be looked after by Holt Medical Practice. Every member of staff; reception, doctors, nurses and pharmacists, that I have dealt with have done an outstanding job both at the Melton Constable surgery and Holt surgery. 
They go above and beyond every time. They are efficient, helpful and caring. Thank you very much.
GP surgery review: holt-medical-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: April 2022
I had some sun damage that was beginning to worry me. I emailed a photo of it to Holt Medical Practice. I marked it as non urgent. Within a couple of days I’d had a call and was offered an appointment the next day. I went in on time and the damage was examined and a course of action recommended. I can’t think of anything that would have made the service any better. Thank you Holt Medical Practice.
GP surgery review: sheringham-medical-practice
Title: Correct diagnosis
Rating: 5 out of 5
Visited: May 2022
Having been a patient at this practice for over twenty years, I am still convinced they manage, despite being incredibly busy with not only local residents but holiday makers's emergencies, to make appointments as quickly as possible. During the last few weeks I have had a face to face, been referred for a knee X-ray at Cromer, a vascular scan at N & N, had blood tests, follow up telephone consultations next day with a medication change, and a repeated ten year tetanus injection.  At all times the receptionists have been efficient, friendly and the doctors absolutely spot on.  I feel very privileged to be treated with such care 
and am confident that whilst I live in Sheringham with the current medical team
I shall be properly looked after as I enter my eighties.  Thank you all very much.
GP surgery review: wells-health-centre
Title: Seen quickly
Rating: 5 out of 5
Visited: November 2022
Doctor was interested in what I had to say and gave good recommendations for follow up.
I felt confident in the diagnosis and the follow up appointment was actioned within a satisfactory time frame.
GP surgery review: wells-health-centre
Title: Great flu jab clinic
Rating: 5 out of 5
Visited: September 2022
Perfect organization of annual flu jab clinic, dealing with large numbers of patients efficiently and smoothly in a friendly and welcoming way. Only took a minute then out again. I can't praise them highly enough
GP surgery review: wells-health-centre
Title: So efficient
Rating: 5 out of 5
Visited: September 2022
Attended for my annual flu jab. Extremely well organised, was in and out within two minutes. Pleasant staff too. Great service!
GP surgery review: wells-health-centre
Title: Excellent
Rating: 5 out of 5
Visited: September 2022
This practice has excellent staff. Wait times are minimal, organisation is excellent. Admin staff, nurses and doctors are pleasant and helpful. Have nothing bad to say about this practice and am very glad I’m a patient there.
GP surgery review: wells-health-centre
Title: Flu Jab
Rating: 5 out of 5
Visited: September 2022
Just had my annual flu jab at Wells Health Centre. Very organised straight in, jab and out! Friendly staff. Thank you
GP surgery review: wells-health-centre
Title: Great treatment
Rating: 5 out of 5
Visited: September 2022
Went for flu jab - really well organised - in and out in such an efficient manner.  Staff were really friendly.
GP surgery review: wells-health-centre
Title: Flu Jab
Rating: 5 out of 5
Visited: September 2022
Excellent team work this morning (24/9/22) administering flu jabs.  efficiency personified.  Thank you all very much.
GP surgery review: wells-health-centre
Title: Responsive to helping resolve a situation
Rating: 5 out of 5
Visited: July 2022
The surgery was very helpful when my son needed an emergency prescription. The doctor reviewed him and spent time talking with him and was very caring and provided good advice and a way forward. Thank you
GP surgery review: aldborough-surgery
Title: Caring and Organised
Rating: 5 out of 5
Visited: August 2023
Im so impressed with Aldborough Surgery, 
Since leaving my other Surgery which I have been at all my life, I cant stress enough the difference.  They are caring, and make you feel as though they have time to really get to the bottom of your problem.  They are organised, and I feel like my health is in good hands.
Aldborough is a lovely little surgery.
GP surgery review: aldborough-surgery
Title: Always excellent…
Rating: 5 out of 5
Visited: February 2022
I thank the Senior partner and his staff for the excellent care I received during my time as a patient over the last five years.
I found the GP’s, nursing staff, dispensary, to receptionists all very professional, helpful, a pleasant experience all round.
From initial consultation to diagnosis,then prognosis, to advice about medication.The GP would actually sit and listen, was interested in me as an individual,I was made to feel important as their patient with my niggle, problem or concern, never hurried, always sympathetic and understanding.
When someone called me at home on the phone it was if a friend was calling.
A real pleasure to have been a patient here, sadly had to register elsewhere which I thought long and hard about and definitely did not wish to do  so.

I would recommend this practice to anyone.
Who knows, one day,if permitted, I may re register if I move back that way!
GP surgery review: cromer-group-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: October 2023
When visiting the doctors yesterday there was a man being very rude towards the receptionist who handled it very well and does an amazing job also the lady who took my blood was so polite and always is again does an amazing job well done all
GP surgery review: cromer-group-practice
Title: Thankyou
Rating: 5 out of 5
Visited: September 2022
Review:  Attended today, bloods taken  and short chat with receptionist, both ladies were brilliant with me, so kind and helpful, I am going thru a tough time with tests and Ill health and both gave me kind words and reassurance, I can honestly say each visit or phonecall I have had with the surgery has been a positive one, you all work so hard and have a tough time with people with many issues and don't get enough positive comments , there has been many occasion I have witnessed staff being verbally abused or treated with contempt, when you are doing your jobs, and what is asked of you within the rules of your roles, yet you still come in day after day and face us sometimes ungrateful public, I just wanted all of you to know that I appreciate you, and all you do, and have done day after day , even if I come in and am unhappy about something or worried and may possibly come across as rude or whatever because I'm worried or scared, please keep doing all you do, and know that without all of you ladies and gents across all areas, reception team, managers , nurses,drs , health care assistants, pharmacy technicians, pharmascists , cleaning team etc I appreciate you and the jobs you all do whilst maintaining your own lives and concerns , I hope that I haven't come across as patronising with all this because it's truly not my intention, thank you all for always and thank you for every moment of your time that you give to us the general public who come through those doors or speak to you on the telephone or recieve a visit at home .
GP surgery review: cromer-group-practice
Title: Almost impossible to access GP service
Rating: 1 out of 5
Visited: August 2022
I have an ongoing health issue which flared up significantly over the bank holiday, I called 111 and was offered an appointment by the clinician but told my symptoms needed further investigation which they couldn’t initiate so I should either go to A & E or call my GP first thing on Tuesday morning which I did. I was number 4 in the queue and yet there were no face to face GP appointments which indicates there were possibly only three face to face GP appointments that day assuming those before me were given an appointment with a GP. I ended up visiting A & E where some possible causes were eliminated but I am still having pain and discomfort. I had a call from the surgery today regarding advice that the GP on a previous visit had requested from the speciality at the hospital. I was offered a telephone appointment in two weeks to discuss the advice but am not able to take that appointment so I now have to wait a month to speak with the GP that I have been seeing regarding this and the reason for the request by the GP for advice and guidance is that currently the wait for the particular speciality is 12 months. As a previous reviewer said this is putting added strain on A & E because the staff were not in the slightest surprised that despite being advised by 111 to see my GP I wasn’t able to get an appointment despite telephoning as soon as they opened.
GP surgery review: cromer-group-practice
Title: Very poor service from gp
Rating: 1 out of 5
Visited: August 2022
Need to speak urgently with gp regarding a CT scan. Was told there were no more phone appointments available today, call back tomorrow. The call would only have taken 2 minutes.  Could the reason that casualty and the ambulance service are so busy is that all GPS have gone into hiding
GP surgery review: cromer-group-practice
Title: Left  demoralised
Rating: 2 out of 5
Visited: February 2022
I found the nurse that I saw first, excellent and then went to see a GP.  She could not help me and I asked if I could......  Then told no!   Had not finished the sentence!   Was going to ask for advice on helping myself  cope with my problem.   Lost my footing on leaving (I am old) and I was very upset., made me feel like a criminal.  I am still upset and do not wish to repeat this experience.  Sorry that I wasted three or four minutes of the Dr's time.
GP surgery review: cromer-group-practice
Title: Quick response - thanks!
Rating: 5 out of 5
Visited: January 2022
Chest infection caused peakflow readings to drop rapidly. Called surgery on Monday who called back in the afternoon - urgent prescription for steroids and antibiotics provided same day, and a follow-up call the next day to check I was still breathing. And I still am. 
So thanks to the doctor and everyone there who - as a team - can respond excellently. 
Something seems to have happened positively there in the last year or so. In July 2020 I had a good online asthma review (plus follow-up) with an NHS specialist. When I phoned the then doctor to discuss the findings, they were dismissed (though a few calls later the practice nurse helpfully provided what the specialist recommended). Really not sure what went on there. 
Waiting times on phones seem shorter now too.
Never take health for granted, and I really appreciate the work of those doctors and all staff who make a positive difference when dealing with pesky illnesses and getting us back up and running again. Thanks.
GP surgery review: mundesley-medical-centre
Title: The NHS at its best
Rating: 5 out of 5
Visited: November 2023
Your review: Over the last few months I have , for various reasons needed to contact our medical centre. I have to say that from the moment they answers the phone right through to the final resolution I have been treated with the upmost patience and respect, and I think it’s worth noting that they are managing to do this at a time when the NHS is struggling. Like many , initially I was a little concerned when I realised that the centre was introducing new methods of diagnosis and treatment based on telephone calls, zoom consultations as well as the introduction of specialist practitioners. Having experienced all these new approaches and based on my personal experiences I have been more than satisfied with the outcomes. When I have needed to see a practitioner this has been arranged in a timely and efficient manner with the minimum of resistance or reluctance.
I just wanted to say a huge thank you to the entire team at the medical centre for the great job that they do.
GP surgery review: mundesley-medical-centre
Title: Professionals who care
Rating: 5 out of 5
Visited: June 2023
The care I have received from my GP surgery is exemplery. Appointments are made without fuss. My health issues are managed with dignity, respect, pro active referrals and human empathy.
Thank you Mundesly GP team for listening I have received 2 calls today from your referrals. You are helping me wade through some extremely challenging health issues this week and all other times previously. thank you.
GP surgery review: mundesley-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
I attended an emergency appointment with my 3 year old daughter this morning and the student doctor was so caring with my non verbal daughter he made her feel safe and spoke to her with such kindness. This made such a difference while she was feeling poorly where previous visits have caused distress to her. The stickers were very much appreciated by her too.
GP surgery review: mundesley-medical-centre
Title: Excellent service again
Rating: 5 out of 5
Visited: February 2023
Having used over counter medicines for sore throat and nose for almost a week I contacted the surgery as the pain had spread to my sinuses and was becoming unbearable. I was offered a “same day face to face” appointment with a senior nurse and was prescribed antibiotics and nasal spray along with lots of advice regarding sinusitis and current research on effective remedies. 
The following morning my condition had changed significantly and I suspected that I had ophthalmic shingles. I emailed the surgery around 7am and by 8.30am I received a call offering me a telephone appointment with the GP at 10. The appointment took place with the GP and he escalated it to a face to face appointment at 11. 
GP confirmed ophthalmic shingles and had a discussion with on call ophthalmologist at NNUH to confirm treatment and whether or not there was an immediate need for eye casualty. 
I was provided with antiviral medication and eye gel due to the position of the shingles on my eye. In addition a contact number for NNUH with specific information as to when/if I should contact eye casualty for an appointment.
As always the Mundesley Medical Centre Team were excellent in dealing with my requests from administration team through nurses and GP. 
Again, in spite of being busy on day appointments were found and escalated from telephone to face to face when appropriate.
Thank you to all at the medical centre, you’ve looked after the family so well.
GP surgery review: mundesley-medical-centre
Title: Full of physician associates - not doctors
Rating: 1 out of 5
Visited: January 2023
would ask to see a doctor - not possible 

impossible to do a doctor, only physician associates seeing patients, it is a patient's right to see one
GP surgery review: mundesley-medical-centre
Title: What's gone wrong?
Rating: 1 out of 5
Visited: June 2022
This GP practice used to be excellent but it is now virtually unfit for purpose. There used to be five doctors but now there are only two and they only work part time. It has become virtually impossible to see an actual doctor and patients are seen by staff who are simply not qualified to deal with serious health issues. Something is seriously wrong, and I suspect it is to do with saving money.
GP surgery review: mundesley-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: May 2022
Needed an appointment while here on holidays from the lady who answered my call to the nurse we saw, all staff were helpful & friendly. Can’t thank them enough
GP surgery review: mundesley-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: March 2022
Just wanted to say how much I like the triage approach that you are using - so I can go online and write my symptoms etc and you can decide who I need to see. It means I do not feel I am wasting your time by seeing gp when it is more appropriate to see someone else. The response is very quick and the reminders are really helpful. I know the pandemic has been horrendous for you all and you must have had staff shortages but you have made changes that really benefit patients as well as using staff efficiently. You are always so caring as well. Thank you for all you continue to do for your patients. Maria Cornish
GP surgery review: mundesley-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
Efficient with communication, friendly staff and good availability for appointments and referrals. Mundesley Medical Centre are the best GP I have been to. They are patient focused, consider my choices on medical treatments and treat me with respect.
GP surgery review: mundesley-medical-centre
Title: Above and beyond
Rating: 5 out of 5
Visited: February 2022
My husband has just had heart surgery and everyone at Mundesley Medical Centre have gone above and beyond to help us.  He was having palpitations and they immediately organised an ECG, we have had excellent service from a wonderful team of nurses and clinicians reassuring us at every stage and allayed our fears at such a stressful time.  We cannot thank them enough.
GP surgery review: paston-surgery
Title: A great service, above & beyond
Rating: 5 out of 5
Visited: July 2023
From the United Kingdom, I now live abroad but am currently visiting and needed to see a Clinician for my 3 month old. I called to register as a Temporary Resident & the HCA I spoke to (Erin) was so calm, kind and helpful it really put me at ease and made the process so smooth. I was seen by a Doctor and he went above and beyond with his checks and explanations, he was very thorough and even advised on another condition for my 3 month old that I hadn’t asked about. I had to bring my 2 year old along to the appointment and the Doctor was very kind to him also & even gave him a sticker as we left.

I would certainly recommend this GP Surgery for the patient experience, team & level of care.

I do, however, feel sorry for the team and patients who have to sit in/near the waiting room as it is very bleak and looks like a large storage cupboard with boxes everywhere but ultimately as a patient you’re not there for the view & the team were outstanding! Thank you so much!
GP surgery review: paston-surgery
Title: Appointment
Rating: 1 out of 5
Visited: January 2023
I went for an appt booked in at 11 still waiting at 12 when I went to enquire it transpired the receptionist didn’t bother to sign me in and was told they couldn’t fit me in I work so today was why I had booked the appt for blood test and injection as it was my day off their attitude was appalling and totally unacceptable what is wrong with people Paston surgery has a lot to answer for when I rang to try and book another appt it’s the middle of February I could be six foot under by then
GP surgery review: paston-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: August 2022
All the staff here are really good. And Thanks to the male HCA, always puts my mind at ease when I come in anxious I appreciate it 👍
GP surgery review: coltishall-medical-practice
Title: Gone downhill sadly
Rating: 2 out of 5
Visited: March 2023
Have been with this practice for 5 years. Never had any problems. Took my daughter about 18 months ago last minute and was told always to ring if you have concerns about a child as they always leave emergency appointments.

Twice now in the last few months (once today) I have rang in the afternoon and been told no they can't help not even telephone advice about a baby. First incidence he was 6 months and this time 10 months with dehydration. Told to go and sit and wait in the walk in centre which could be for hours and sometimes they will tell you to go to a&e.

Very disappointed and now looking to move surgeries.
GP surgery review: coltishall-medical-practice
Title: Lost its way a little
Rating: 4 out of 5
Visited: November 2022
Never had a problem and on the whole very happy with my practice but I called for a GP to see my 14-week-old baby with a temperature who was unable to keep anything down to be told to go to the walk-in Centre.  Not asking for priority treatment but a baby's condition will change dramatically and quickly.  Had to sit 3 hours in the Walk in Centre who were brilliant by the way.  Priorities need assessing.
GP surgery review: coltishall-medical-practice
Title: Wait time in queue on telephone
Rating: 2 out of 5
Visited: September 2022
Called at 5.15pm, practice closes at 6pm. First told I was 6th in queue, continued countdown to 1st in queue at 5.45. Still in queue until 5.55pm when the phone lines just rung out. Hung up eventually at 6.05pm knowing my call would not be answered.  
Why do this? 45 mins before closing and still no-one to answer my call
GP surgery review: coltishall-medical-practice
Title: Trying to get through
Rating: 3 out of 5
Visited: August 2022
Last three times I have called it is hard to get through. Then you may get in a queue,not always ,depending on how many in the queue.
Next still is a long wait for the receptionist to answer!
GP surgery review: coltishall-medical-practice
Title: Poor in every way
Rating: 1 out of 5
Visited: July 2022
Never any appointments or emergency appointments as the receptionists give all the appointments away by phone by 8.15meaning people who actually need help can never get it. Surgery is so badly run
GP surgery review: coltishall-medical-practice
Title: Absolute joke
Rating: 1 out of 5
Visited: June 2022
Emailed to reorder prescription then next day got a snotty email back from the dispensary manager. So called surgery at 10am to talk to doctor after seven and a half hours 17:30 he calls to say he can put it through but wouldn’t be able to pick up until next day.