janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-poolway-medical-centre
Title: Rude
Rating: 1 out of 5
Visited: January 2022
The doctor / nurse was very nice and polite, returned my call and discussed new patient registration. I collected forms as advised however when I completed and brought them back no one opened the door leaving me standing by the door. I called on the phone and she questioned several times where I am from even though I advised multiple times that I am from the UK. She then proceeded to tell me that I cannot drop off form and can only come when she tells me to. Totally puzzled I attempted to explain that I already had a consultation and forms are filled i. I only want to drop them off. She insisted that I can only come when I am told to and the time she tells me to. When I asked if an appointment is required she said no but I can’t drop off the forms unless she told me to. Confused, is it a power hunger?
GP surgery review: the-sheldon-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
Receptionists always so helpful, All of the Drs are amazing and never had a problem getting an appointment for my children or myself. Great Drs surgery.
GP surgery review: the-sheldon-medical-centre
Title: Great Doctors surgery .
Rating: 5 out of 5
Visited: December 2023
I am very pleased with the Doctor at the Practice. He is very caring and excellent at his job. He picked up my cancer that I didn,t know that I had. The staff are also very pleasant and helpful .We are so lucky to be at this practice.
GP surgery review: the-sheldon-medical-centre
Title: Sadly a few negative experiences.
Rating: 2 out of 5
Visited: November 2023
Constantly have to chase up important cancer medication and also medication to keep blood pressure low, so mistakes and delays are a risk to my health. Excuses such as the doctor not signing the patient's prescriptions for the week are concerning. Also, for one of my first appointments, the doctor as an hour late, with no apology. I must say the nurse is  lovely though and extremely thorough.
GP surgery review: the-sheldon-medical-centre
Title: Really nice practice
Rating: 5 out of 5
Visited: August 2023
The nurse really helped my partner when he need it she got the doctor to refere him to the hospital for help and spoke to him the way he understood about what wad go on
GP surgery review: the-sheldon-medical-centre
Title: Helped me in my time of trouble
Rating: 5 out of 5
Visited: April 2022
I called the surgery at 8pm on a Sunday evening to see if the voicemail provided any information about walk in centres. I was completely surprised when the Doctor picked up the phone. He didn’t hesitate to help me, he listened to my symptoms and  within 30 minutes a prescription was collected from a nearby chemist.  Brilliant!
GP surgery review: the-sheldon-medical-centre
Title: Great all-round practice
Rating: 5 out of 5
Visited: March 2022
I must admit I was a little unsure of moving my whole family to this practice due to its smaller size; my main worry was about the availability of appointments.
However, I have been pleasantly surprised and never, in 9 years have I not been able to be seen (and my family and I are forever in need, for one reason or another) the main GP always finds time to fit you in, even if it's a phone call outside of his usual office hours. Additional GPs have been recruited to increase appointment availability as more patients join the practice.
The administration staff are ever so helpful and give a friendly service with a really lovely personal feel. Very welcoming and really take away some of the anxiety that comes with going to the doctor. They always seem to remember our names, ask how we are and deal with queries and repeat prescription requests via email or phone in a very quick and efficient manner. If there is ever something that needs to be looked into further, they they always get back to me quickly with an answer.
The GP, practice manager and reception team are very quick to try and address any issues you may have about your care.
Since Covid, I actually think the practice has gone from strength to strength. I have loved the addition of telephone consultation for the conditions that don't require a physical appointment, as it fits in so much easier with my daily commitments. The system that allows online/video consultation with uploads of photos, as well as the increase in email usage have also been a fantastic addition and allows flexibility to both the GP and patient if for whatever reason a regular face to face appointment is not suitable.
Since 2013, I have frequently accessed the services of the GP, nurse, midwife, physiotherapist and even minor surgeries and I can't imagine going to any other GP practice again.
GP surgery review: the-sheldon-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2022
This surgery is 10/10. You can always get through to a friendly receptionist and you do not have to wait long for a doctors appointment. 
Whether I am attending for my own health needs or for my childrens, the Doctor is welcoming, understanding and reassuring 
I would recommend this practice to anybody who wishes to receive excellent health care.
GP surgery review: the-sheldon-medical-centre
Title: Exceptional Service
Rating: 5 out of 5
Visited: February 2022
I have been a patient at this surgery for over 30 years. The Practice is the best by far in the area. The Doctors go out of their way to help you and resolve any problems you may have. My Doctor has even phoned me on a sunday morning to discuss a blood result.
The reception staff are second to none. Very friendly and welcoming,
They are especially good at looking after the elderly and always ensure they give them enough time. The Doctors willingly do home visits for the housebound without any hesitation. Cannot fault this surgery.
GP surgery review: the-sheldon-medical-centre
Title: Frustrating GP Surgery!!
Rating: 1 out of 5
Visited: February 2022
GP doesn’t listen properly & is always in a hurry with rushed appointments. It’s very much feels like we are an inconvenience to him especially now we ask for a home visit due to moms mobility issues. I have been dealing with this practice as POA for my mother since April 2020 & Staff are unable to understand the very simplest of  requests and updating records and taking notice of changes.  Practically every month of Repeat prescriptions there is an issue or something despite me clearly emailing my requests and receiving confirmation from them it is sorted when it has not been! It is then left up to me, wasting my time having to chase and speak with them again!  Then, they have the nerve to call me up to ask about it to see what the issue is.  It’s like banging your head against a brick wall. I am sure admin  staff do not communicate with each other and I am sure the GP is oblivious as to what is happening.   prescriptions have been done wrong, not done at all, been missed off, blaming the Chemist, blaming me - I am not impressed by their incompetence and inconsistencies and I am sure I could tell them till I am blue in the face & it would still be wrong.  No wonder I am extremely frustrated by their lack of care.  I feel very sorry indeed for those elderly patients who have no family to assist them -I dread to think  what’s happening to their medications. This surgery needs to get their act together!!
GP surgery review: the-sheldon-medical-centre
Title: Superb caring Practice
Rating: 5 out of 5
Visited: February 2022
:  I am always able to get a face to face appointment at this practice and they are so caring and welcoming. When my father was dying from terminal heart failure The Doctor gave me his mobile number and said ring him anytime 24/7 if I had any issues or concerns regarding his Palliative care. When my father passed the Doctor did a home visit and sat with us which was so comforting. This is the kind of care that small Practices provide. We are so fortunate to have this Practice and dread the day that the Doctor retires.
GP surgery review: the-swan-medical-centre
Title: Long wait for prescription
Rating: 3 out of 5
Visited: December 2023
My 2 year old had a chest infection. I was told the wait for the prescription would be 10-15 mins. 35 mins later the prescription was finally received by the pharmacy next door. Unfortunatly they were out of stock on one item and she needed it that day. I advised the receptionist that I wasn't happy with the length of the wait, especially having my poorly 2 year old. Not an ounce of compassion just excuses that it wasn't their problem that the item wasn't in stock, then followed by a sarcastic apology. No issue with Dr very efficient and friendly.
GP surgery review: the-swan-medical-centre
Title: gone down
Rating: 1 out of 5
Visited: November 2023
This surgery keeps getting worse and worse. These days theres no way of getting appointments you phone at 8 on the dot but says user busy. Theres nothing online available as they have less staff which is ridiculous. Just become very complicated whereas few years ago it was ok and organised
GP surgery review: the-swan-medical-centre
Title: So helpful and responsive
Rating: 5 out of 5
Visited: October 2023
I quickly received a phone consultation about a persistent post-Covid cough. As ever, our GP was attentive, friendly and very thorough. Our family feels fortunate to always have such good experiences with our GP and the practice. Appointments are always arranged quickly when needed. Really excellent. Thank you.
GP surgery review: the-swan-medical-centre
Title: Dissapointed
Rating: 2 out of 5
Visited: August 2023
I have been trying for 3 days to get an appointment, I have sat on the phone for 30 mins + to be told there are no appointments, clearly in my opinion the process is flawed and something needs to change, the anxiety this causes is not good for anyone's wellbeing. I know that you will sincerely apologise but please look at the process, I have no issue with any of the staff I have been with this practice for many many years and have never had a problem but currently it's dreadful and it's such a shame because I have always rated my GP's surgery. Please listen to your patients, the process is just not working ......
GP surgery review: the-swan-medical-centre
Title: Outstanding Practice
Rating: 5 out of 5
Visited: July 2023
Outstanding care and long term health improvement focus. This is a co-ordiated team of GPs, Social Perscribers, Chair Exercise Instructor, Receptionist Staff and Physiotherapist. GPs discuss the symptoms and underlying causes of ill health in a reassuring and supportive way especially during difficult diagnosis. The Practice encourages healthier choices and lifestyles for better health outcomes. My painful health condition is irreversible, but improvements in medication and guidance on nutrition and chair exercises, and the support of the social perscriber when I have felt overwhelmed, have transformed my quality of life and I am extremely grateful to the wonderful staff at Swan Medical.
GP surgery review: the-swan-medical-centre
Title: Pathetic
Rating: 3 out of 5
Visited: June 2023
Trying to call from more than 3 hours but phone is continuously busy. I don't know if it is intentionally or what. Seriously, seems like impossible to take appointment.
GP surgery review: the-swan-medical-centre
Title: Awful service
Rating: 1 out of 5
Visited: June 2023
Not only can you not get an appointment unless you’re willing to wait weeks we have been told today you need an appointment to get an extension on your doctors sick note!! So wasting my time and the doctors simply for another note for the ongoing medical condition. Next appointment a week Friday the note runs out tomorrow. We requested one via the app to be told that the app just lets reception know to book you an appointment!! What’s the point. Hopefully my husband’s work will continue to pay him while we attempt to get an appointment for another note. This surgery is a disgrace it used to be so good.
GP surgery review: the-swan-medical-centre
Title: Not very helpful
Rating: 2 out of 5
Visited: April 2023
I tried to book a appointment with a doctor for the 11/04/2023 but was told that there was no appointments available and was told to phone up on the day  as everyone knows that 9 times out of ten you can  wait for a hour before they answer the phone just to tell you there is no appointments,the staff are not very helpful at all and I am very disappointed with this doctor's and will probably be finding another doctor will not recommend them to anyone as they are so bad.
GP surgery review: the-swan-medical-centre
Title: Not good any more
Rating: 3 out of 5
Visited: April 2023
I've been at this practice for 21years but I've just moved to new new practice,  I called for a face  2face appointment on that day or any time that week and was told they are to busy and it would be the middle of May I asked for a phone andrews on the day or again any time that week and  was told the same, and I had been calling for a free weeks and was always told to busy call from 8am each day ,  the day I had enough I call from 8 am 32 call I made all before 9am, I called back in the afternoon and I was told the above Nothing till middle of May. We were only on the 3rd april. The receptionist said the doctors are very busy and that the earliest time and No appointment can be booked in advance .  It's a shame to see the practice like this, I get enough text message from them for this and that doctor leaving or other stuff but no appointments. 
 So I've moved practice now are I've just had a face 2face appointment.
GP surgery review: the-swan-medical-centre
Title: Waste of time.
Rating: 2 out of 5
Visited: February 2023
Waste of time trying to book an appointment here. 
You call at 8am as advised & the line is constantly busy, I'm not surprised because I'm sure a lot of people are having the same issues getting through too as many of the reviews say. You check online & there's never any appointments showing on there either. If you do manage get through after calling over the space of a few hours you're told phone again tomorrow at 8am because there's no more appointments left.  As someone who works for the majority of the week I don't have the time to be standing around phoning constantly in hopes of getting dealt with & you can see why 111 & A&E get bombarded with so many people. 
Then I've heard when you are lucky enough to actually get into the surgery for an appointment the reception staff who come across as rude are sat talking & avoiding answering the phones & there's barely anyone in the waiting rooms since they don't do face to face appointments now. There's a bunch of new doctors who I can't fault on their service that I have luckily managed to eventually receive on other occasion, however they would rather talk on the phone than do face to face appointments when sometimes it's more necessary to diagnose something when seeing it for themselves. This surgery has gone downhill but unfortunately I'm not able to move to another because they aren't local or don't have spaces for new patients.
GP surgery review: college-green-medical-practice
Title: Good GP for basic medical needs
Rating: 1 out of 5
Visited: January 2024
Currently struggling with multiple medical issues (arthritis, psoriasis, problems with period and lump on my arm). This practice  always give me an appointment so although my issues are getting worse I would still recommend to others for basic medical things but not for multiple issues that would require time and investigation. Most of the doctors at this practice are good but I had a bad experience today with a male doctor who showed zero compassion and was quite rude. First time this happened with this GP so would still recommend to others
GP surgery review: college-green-medical-practice
Title: Incredible friendly care, wonderful prompt service.
Rating: 5 out of 5
Visited: January 2024
I just wanted to say a huge thank you to the GP service at College Green. I recently attended the service in a lot of pain; I was taken seriously and given immediate and prompt care. In addition, the care was friendly and warm. I do generally a little anxious at the doctors and I really needn't at College Green. From reception staff to the doctors, everyone is friendly and caring. I also came a week later (after a long course of antibiotics just because I wanted something checking out and I was little bit worried. It turned out to be absolutely fine but I was validated, cared for and listened too. This is a rarity in women's health and I am so grateful that this is not something I face at college green. I was advised to trust my body and my instincts and to come back at any time that I feel something is amis.
GP surgery review: college-green-medical-practice
Title: Quickly seen and helped
Rating: 5 out of 5
Visited: December 2023
Given an appointment quickly and problem dealt with by advise and referral for investigation and specialist support.
GP surgery review: college-green-medical-practice
Title: Great doctors
Rating: 5 out of 5
Visited: December 2023
I had to come and see the physiotherapist about my knee and she gave me some exercises to do i have had them sent to me my phone to do in the next twelve weeks
GP surgery review: college-green-medical-practice
Title: Good practice
Rating: 4 out of 5
Visited: December 2023
Attended for information on physiotherapy for pain - was given exercises  to do - treated as a human being - thank you.
GP surgery review: college-green-medical-practice
Title: Expediting letters and referrals not send
Rating: 1 out of 5
Visited: December 2023
I went to see the GP multiple times due to some hand issues which require surgery. A referral letter was sent, and because it took so long to get an appointment for the surgery the hospital advised the get an expediting letter. After speaking to reception and the GP who said that they sent the letter in May, it turned out in December that they never sent it, and I was multiple times given false information from the GP about this who never read the notes properly that it was just a referral letter which was issued. In addition, I was told last time that I get a referral for steroid injections to deal with the inflammation until the surgery. Today it turned out that they never issued the referral for that either. And then after going through all of this mess from the surgery and my hand issues with the fifth different GP today, they said we are out of time after 10 minutes and there was no time to discuss the actual health issue that I came to see the GP for today. Last time at least the receptionist apologised, today all I got was that GPs are busy and I should understand. I am a patient in severe pain, sent away and asked to come back over and over again with GPs not doing what they are supposed to do and asking for understanding for them. I work full time with no support from family and two young kids with severe daily hand pain for years. Where is understanding for my situation and any help? Really let me down.
GP surgery review: college-green-medical-practice
Title: Declined appointnents
Rating: 1 out of 5
Visited: December 2023
I called in to book an appointment as had became unwell at work, I am asthmatic and was suffering with a chest infection.
Inwas told to call 111 by the receptionist so I did 111 then advised me to call back to the surgery to book an appointment in so i again called the surgery and this time i was advised to go to the chemist near me they would then decide if i needed a appointment.
Your receptionist isnt a doctor 
The chemist isnt a doctor 
Why is it so difficult to book an appointment in ? Absolutely disgusting service,
GP surgery review: college-green-medical-practice
Title: Good experience
Rating: 5 out of 5
Visited: November 2023
I came for a physio appointment and found the stairs don’t reach the 2nd floor. I’m a bit lift phobic but a very aware receptionist realised this before I specifically mentioned it and offered to accompany me up there, and back down afterwards, which was very kind. 
The physio for the appointment was thorough, informative and helpful.
GP surgery review: college-green-medical-practice
Title: Physio consultation
Rating: 5 out of 5
Visited: November 2023
Very punctual, clear advice given following an examination.  Literature provided electronically for exercise programme given.
GP surgery review: college-green-medical-practice
Title: Felt listened to
Rating: 5 out of 5
Visited: November 2023
I was in a car accident two years ago. The legal cover of the insurance have left me still in pain 
Feeling frustrated, I asked at the Dr's what I could do  the wonderful person on the phone booked me an appointment with thier physio.
After my appointment they have refered me for physio. I am so overwhelmed with how they have treated me and listened to me.
I can't thank this surgery enough for how they have helped me.
Wonderful team
GP surgery review: st-heliers-medical-practice
Title: Disappointed
Rating: 2 out of 5
Visited: December 2023
I called to book an appointment for my daughter at 11.30 in the morning, already missed two days off school. Receptionist aware of this. I was advised to call back again in the afternoon, did not state what time. I called at 16.31, on hold for 3 mins to be told to call back the following day as its outside of hours. Appalling service.
GP surgery review: st-heliers-medical-practice
Title: a long time on the phone
Rating: 1 out of 5
Visited: August 2023
I was 14th in the queue but waited for my turn. Explained that I was asked to return after 2 months to see how treatment was working only to be put through to clinical support. On hold for one hour before I was cut off. This is appalling service. Phoned again in the afternoon and was on hold to clinical support for 50 min. Gave up and will look for another surgery.
GP surgery review: st-heliers-medical-practice
Title: Gone down hill
Rating: 2 out of 5
Visited: May 2023
I contacted this practice about seeing a certain Dr, and was told I’m not allowed to pick who I want to see, and now trying to get an appointment on line (as they keep suggesting) well there are no appointments for the next minimal 16 weeks!! How pathetic with any of the doctors suggested!! And as I can’t use my phone at work during the times that they want you to call I’m not able to book an appointment but the staff that sit at the desk who just natter to one another when phones are ringing and haven’t got any manners at all.
GP surgery review: st-heliers-medical-practice
Title: Frustrating service
Rating: 2 out of 5
Visited: April 2023
I have been asked to ring my Doctor to discuss my medication before I can get it on repeat. Have now rang 3 times, get put through to the clinical team and my call is never answered, the shortest time I hung on for was 42 mins, the longest 53 mins. I will try once more then will go to the surgery and wait in there until I get to speak to a Doctor, even if I have to sit there until midnight or longer. The conversation will be very short so this is now ridiculous and so annoying.
GP surgery review: st-heliers-medical-practice
Title: Really gone downhill
Rating: 1 out of 5
Visited: January 2023
Pre-pandemic and even during the pandemic this was a perfectly good surgery, the service was never amazing but it got the job done. Now you have to wait on hold for anything up to an hour only to be passed through to clinical support who can’t even help you anyway and then you’re on hold again for another hour for a doctor or waiting for a doctor to call you back, which means the surgery is basically unusable for anyone who works full time. 
I’m not even asking for face to face appointments - the ability to book short telephone appointments online with a doctor/nurse during the pandemic was great and needs to be brought back. All you can book now is vaccines and smear tests. 
Very disappointing from a surgery my whole family has been using for decades.