janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: southborough-lane-surgery
Title: First contact system unbelievably bad!
Rating: 1 out of 5
Visited: April 2023
Their phone system is absolutely appalling.  No wonder people are irate.... no human as usual just a recorded message diverting you on a road to nowhere!  No updates during your wait just irritating music.  Very poor service.
GP surgery review: southborough-lane-surgery
Title: Broken practice
Rating: 1 out of 5
Visited: April 2023
I called at 8.02.  Number 26 in the queue.  I was connected 1hr 47 mins later.  Receptionist was as helpful as she could be in the circumstances but there were no appts available. So  that implies at 8.02 there were less than 26 appts available.  How can that be? All I wanted was a prescription for medicine my son has had before but to get the prescription I needed an appt with the doctor.  I have no issue with the protocol but how do you get a prescription if you can't get an appt. Only option - call back the next day.  I work full time - I cannot be on the phone for 2 hours waiting to be told there are no appts available for days on end.  This practice is so terribly broken I feel for the staff and for patients who have more serious concerns than mine.
GP surgery review: southborough-lane-surgery
Title: 2 hours on hold
Rating: 1 out of 5
Visited: February 2023
2 hours on hold having called the sirgery at 15.03. You are caller 23,22,21,20,19,18,17,17,15,14,13,12,11,10,9,8,7,6,5,4,3,2,1…… sorry we are unable to help you at this time click and call disconnected!!!! This is a joke 2 days and over 4 hours of being on hold. Eventually get an appointment and sit waiting while an elderly gentleman tries to sort out missing prescription. The receptionist is so rude that I look away catching the eye of person next to me who comments on how disgustingly he is being spoken to. She would not listen to what he was says and refuses to let him leave a note for the dr!!!!! What has happened to this once fantastic surgery??????
GP surgery review: stock-hill-surgery
Title: Very Helpful
Rating: 5 out of 5
Visited: December 2023
Rang for face2face GP appointment for sometime in January. Phone was answered within couple of minutes. Receptionist ask questions and suggested a Nurse Practitioner appointment. I asked whether the NP could prescribe and the answer was yes. Sorted, very happy with service.
GP surgery review: stock-hill-surgery
Title: Welcoming receptionist
Rating: 3 out of 5
Visited: October 2023
I had to bring my 3yr old granddaughter to the surgery today. I just want to say how lovely n helpful the receptionist was. My granddaughter happily stayed with her whilst I went back to my car to fetch some paperwork. She was a delight. Thank you
GP surgery review: stock-hill-surgery
Title: Waited 3 days for an unhelpful response to an E-Consult
Rating: 0 out of 5
Visited: May 2023
Completely ineffective e-consult, complete waste of time! Like others have reported, my wife used e-consult and was told she would get a reply, three days later such response just told her to make an appointment with her GP!! This is exactly what everyone used to do before this total waste of time came about, three days wasted! Do they do this to just play for time or something as it really does not seem to benefit anyone!
GP surgery review: summercroft-surgery
Title: Not patients friendly
Rating: 2 out of 5
Visited: January 2024
I’ve been trying to submit an e-consult for 3 days now but every time I attempted there was a message saying “your practice doesn’t  accept e-consults at the moment”. Eventually I called the reception asking for a telephone consultation with my GP. The answer was: “we haven’t got any appointments, please call back tomorrow at 8am”. When I asked about the e-consult service I was told they had 12 (!), could not accept any more and closed it at about 11am. I myself work for the NHS starting at 7:45am and cannot ring the surgery in the morning or complete an e-consult during my working hours. My husband works as well and is unable to do it for me. As the e-consult service is unavailable in the afternoon and you cannot book an appointment over the phone later in the day, it means I can’t contact my GP at all. Very disappointing service and difficult to navigate especially for people who work. Perhaps the surgery should reconsider the way their appointments are allocated as it’s impossible for me to get any.
GP surgery review: summercroft-surgery
Title: Patient, kind and supportive member of the nursing team
Rating: 5 out of 5
Visited: September 2023
I attended the practice with my son for his MMR vaccine. We were welcomed by the nurse on duty that day who was patient with us whilst we settled ourselves into the room and was approachable and friendly. The nurse took time to get to know my son, who at the age of 1 1/2 was quite nervous. The nurse prepared the vaccine, all the while reading my son his favourite book. This all helped contribute to a quick and swift administration of the vaccine. The nurse very kindly rewarded my son with a sticker which instantly stopped his tears. I am very grateful for this nurses attentiveness. I have since been back for my own personal appointment and have seen the same nurse who has continued to go above and beyond their usual duty. The review via the NHS website does not allow me to name or give the initials of who I am referring to, which is a great shame given that we have received such excellent care.
GP surgery review: summercroft-surgery
Title: Surprisingly good service
Rating: 3 out of 5
Visited: July 2023
One swallow a summer does not make but this morning I called at 0800hrs, spoke with a helpful and polite receptionist, got a doctor’s telephone appointment with my GP, who rang me on time and gave me a quality consultation.

I have been a fierce critic of this practice, often giving it deservedly low ratings, but today I find myself able to say they did me proud this morning and it’s 5+ stars from me. I haven’t had to use their services in quite a while but hopefully they have sorted out the historic problems that are well known from previous reviews including my own.

Well done and thank you.
GP surgery review: summercroft-surgery
Title: Caring informative experience
Rating: 5 out of 5
Visited: July 2023
I had an appointment today and the nurse was so kind, caring and informative. She gave her time and personalised care, which I really appreciate and I would like to ensure her excellent approach and high standards are recognised.
GP surgery review: summercroft-surgery
Title: always problems with prescriptions
Rating: 1 out of 5
Visited: June 2023
In the last 6 months I've had 1 prescription lost, and 3 repeat prescriptions rejected without explanation. If there is a medical reason why a prescription can't be issued, I expect to be informed what it is.
GP surgery review: summercroft-surgery
Title: Helpful and efficient
Rating: 5 out of 5
Visited: March 2023
After explaining a previous operation pains to the friendly and helpful reception, a Doctor called me back mid afternoon for a telephone consultation, from which a later afternoon in person appointment was then made and I was very gratefully seen and cared for, all on the same day.
GP surgery review: summercroft-surgery
Title: Terrible
Rating: 1 out of 5
Visited: February 2023
I have been trying to contact this practice for the last 4 weeks regarding a follow up appointment, I have now actually spoken to a receptionist on both two days and have been told there are no appointments available this week and then the GP is off for 2 weeks so have been advised to call back in 3 weeks time!! to try and gain this appointment, this will then be another 3 weeks on top of the time I have already spent trying to gain this appointment, to be quite frank the appointment system this surgery uses is archaic one can never get through and then when you do you are told there are no appointments, if this system was put on-line it would save time trouble and the receptionist having to field these calls daily, the reviews for this practice are quite bad so I would have thought these should be taken into account to try and resolve them, but this is not the case. I have now given up trying to get this follow up appointment due to the inefficiency of this practice.
GP surgery review: summercroft-surgery
Title: Appointment difficulties
Rating: 1 out of 5
Visited: November 2022
I telephoned for a double evening appointment, to be offered a 9.30am appointment! No appointmnets at the surgery in the forseeable future. I need a referral and an examnination. Looks like this is not going to happen.
GP surgery review: summercroft-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
I am 92 years of age and suffer from severe pain. I limit my contact to avoid using up too much of my GP's time.The Summercroft Surgery is always very helpful. I had an oppointment with a Locum yesterday who went beyond the call of duty. I had a long list of questions which she addressed in simple language and also in detail. I was with her for considerably longer than my alloted time. I would ask all those that complain reflect before doing so. The Summercroft Surgery from my experience do there best under difficult conditions.
GP surgery review: summercroft-surgery
Title: Delighted with my contact with Surgery today
Rating: 4 out of 5
Visited: August 2022
I had a few medical issues that needed addressing and had been hesitant to make contact with the surgery with all the recent demands on the NHS and media information.
I couldn't have received a better response.  The person handling my call was efficient pleasant and made arrangements for all of the queries and appointments that I requested, including making a face to face appointment with a doctor for a non urgent matter.   
Thank you for this mornings very positive call.
GP surgery review: akerman-medical-practice
Title: Left in tears
Rating: 1 out of 5
Visited: August 2023
Despite lovely admin staff, ease of submitting e-consults and rapid telephone responses from the on-call GP, I have never felt so undervalued, dismissed or judged by Drs than I have since being registered with this practice in early 2022. 

Each time I speak with a doctor from this practice I am rushed, told to not give so much information as it's difficult to write down, told to only answer questions I am asked. 

I finish the phone call in tears most times, have never been offered a face to face appointment and always feel palmed off, not listened to and judged. 

I understand that 10 mins to try and assess and make a management plan for a patient is so difficult to do. It is an unfair pressure you are being put under by external stakeholders however, please put your patients first. 

Make them feel valued, listened too and understood. this may be just another day for you, but for the patient it's an anxiety inducing, worrying day/week leading up to it. Let alone actually plucking up the courage to make the appointment in the first place.

There are a couple of things I haven't been to this GP about and have left untreated and uninvestigated as I'm embarrassed and scared to talk to any of the GPs there. I also don't trust their management or desire to help.

I hate to write this review but my experience has been so awful on several different occasions - I find it difficult to understand the positive reviews left on this website.
GP surgery review: akerman-medical-practice
Title: Very good customer service
Rating: 5 out of 5
Visited: June 2023
Very polite professional sevice and attitude,friendly and helpful. Was very comfotable with the physio and made me feel better after the first appointment.I would like to see him again if I ever have any problems in the future.
GP surgery review: akerman-medical-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: May 2023
Experience today has been very satisfactory. The doctor took time to listen with patience, to clarify, to advise. There was understanding and clarity in the doctor’s conversation and a very proactive approach was taken.
GP surgery review: akerman-medical-practice
Title: Travel vaccinations
Rating: 4 out of 5
Visited: April 2023
I booked a travel vaccination consultation appointment, which as an existing patient cost me £50 but this covered the cost of several jabs and I was able to have them straight away during the consultation after discussing what was necessary.
GP surgery review: akerman-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: April 2023
This practice are truly knowledgable, responsive and kind. They go out of their way to help you. There is always a person at the end of the line and I couldn’t recommend their advice enough.
GP surgery review: akerman-medical-practice
Title: Modern practice
Rating: 5 out of 5
Visited: April 2023
The GP practice uses telephone appointments effectively to sort out most problems virtually on the same day and offers in person appointments when needed. My experience of the practice has always been positive with appointments running to time and knowledgeable staff. Thank you to the GPs and nurses and reception staff for their hard work.
GP surgery review: akerman-medical-practice
Title: Very good service
Rating: 5 out of 5
Visited: November 2022
I was so pleased with this doctor surgery so nice and helpful thank you for all your help l would recommend this place for everyone in the area
GP surgery review: akerman-medical-practice
Title: Can’t get an appointment
Rating: 3 out of 5
Visited: July 2022
I have been with this surgery for over 30yrs phone this morning for either a doctor or pharmacist to call me they had no phone calls left so advised me to call back at 12noon which i did was then told they had neither again I was told they could make me an appointment but it wasn’t until Tuesday as nothing available sooner i explained i was unwell and couldn’t wait until Tuesday was then advised to call 111 no wonder our hospitals and a/e departments are overwhelmed a phone call would have advised me on what might help without putting pressure on the nhs
GP surgery review: akerman-medical-practice
Title: Receptionist
Rating: 5 out of 5
Visited: May 2022
Very competent, was able to deal with enquiry and followed up efficiently and effectively. I felt compelled to call back and thank her personally. Very impressed!
GP surgery review: akerman-medical-practice
Title: Great Nurse Care and Receptionist Staff
Rating: 5 out of 5
Visited: March 2022
I have been so impressed with the level of care and attentiveness I received from the nurses at Akerman Medical Practice and Lambeth Hubs, especially from my primary nurse at Akerman. I had an open wound which required daily visits to a nurse to clean and apply new dressing. At first, I was a bit wary as I hadn't had much experience with Akerman, but I soon felt very well looked-after. With my primary nurse, in particular, I could tell she really cared about how my wound was healing. I tend to ask a lot of questions, yet I was always provided with reassuring and detailed responses. I feel very fortunate to have received the care I did from such wonderful health care professionals. Also, I want to give a big shout out to the awesome reception staff who were so lovely and patient with me. Thank you for making my medical ordeal a lot more bearable.
GP surgery review: herne-hill-road-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: February 2023
After a bad experience with a previous practice, I switched to Herne Hill. Today was my first experience and it was great; caring, timely and considerate. The reception staff were helpful with my appointment (I managed to get a one the same day) and the GP I saw was lovely, and so caring. Thank you!
GP surgery review: herne-hill-road-medical-practice
Title: Lottery
Rating: 3 out of 5
Visited: December 2022
Over the past four years, I have had very positive experiences with some of the doctors and poor experiences with others. For example, I recently called to have my 4-months old baby seen who had a bad cough which had me concerned. I received a call back from the doctor who told me that he'd send an antibiotic prescription to the pharmacy but that he would not see my son. He said it would be "too cold to take him out" - which I found incredibly patronising (I have a snowsuit for my child, live walking distance from the practice, and guess what, I had to take him outdoors anyway to pick up the prescription). In a similar situation before, another doctor had invited us to come in, carefully listened to my baby's chest and advised that he likely did not need antibiotics as the infection only affected the upper airways (which reassured me that it wasn't something serious - and baby recovered on his own). I have since tried to see the same doctor again but it's hardly ever possible to have any choice. The lack of continuity of care is a shame.
GP surgery review: herne-hill-road-medical-practice
Title: A truly wonderful practice
Rating: 5 out of 5
Visited: November 2022
Herne Hill Road Medical Centre has been our local medical practice since we moved to the area back in 2015, and honestly, we’ve always felt so lucky to have them. They’ve looked after me brilliantly, they’ve looked after my partner brilliantly, and they couldn’t have looked after our two children any better, whether with big stuff (one of our children suffered a suspected brain injury at birth) or just the everyday stuff that comes with being a kid. We’ve always been able to get a same-day appointment when we’ve needed one, by calling at 8am - and when one of the kids has fallen ill later in the day, they’ve always made time, even when no appointments have been available. This is partly a review, but it’s also a thank you, to a fairly incredible medical practice which doesn’t feel like it has any right to operate at the level it does given everything that’s going on in the world. So thank you to everyone at Herne Hill Road Medical Centre. Thank you for looking after me and my family. It’s meant the world.
GP surgery review: herne-hill-road-medical-practice
Title: Disorganised
Rating: 2 out of 5
Visited: September 2022
I was unwell and did tests.  A Gp from the practice called me to say that the results were alarming and that I needed to go to A&e as soon as possible. He said he was sending me an urgent letter immediately by email to take to A&e. I therefore drop everything at the office to go to A&e which I reach before 3pm. No letter received. I wait two hours at A&e, still no letter. When I reach the triage nurse stage, I call the practice to ask about the letter. Guess what, they don't send urgent letters by email before 5pm. I had to ask the Receptionist to read the letter to the triage nurse. That's just outrageous: an urgent email by a Gp gets stuck at reception for 4 hours before being sent to a patient. Thankfully the care I received in hospital was great.
GP surgery review: herne-hill-road-medical-practice
Title: A fantastic practice
Rating: 5 out of 5
Visited: June 2022
My son had a asthma attack today. I can say the staffs and doctors were superb and supportive. They ask questions, listen to response and was on point with care towards my son. Thanks to them my son is still here. Fantastic service 👏. Fantastic team work. God bless them all. 🙏
GP surgery review: herne-hill-road-medical-practice
Title: Not as good as they used to be
Rating: 2 out of 5
Visited: May 2022
I have been with this practice for a while. It used to be fairly good in the past but in the last year or so I have not been happy at all. Other than the patronising comments on my clothes, of which I would not care about if they were doing their job properly, and telling me that at my age some issues are unavoidable. They also don't bother to read patients clinical notes before seeing them. I was asked to do a test I had just done the month before. Every time I spoke to them on the phone I had to explain everything again. I appreciate that they cannot remember every single patient, that is what the clinical notes are for. I lost my trust in them now so I will change practice. PS. The lady doctor I spoke to was a bit better to be fair but not enough to stay with the practice.
GP surgery review: minet-green-health-practice
Title: Best GP Practice
Rating: 5 out of 5
Visited: August 2022
Minet Green have been completely fantastic since I registered 18 months ago. Motivated to write this review because I’ve just had my first ever pain-free smear test with them, but the staff have always been very kind and professional, Ive managed to get appointments relatively easily as well as really efficient referrals to specialist services. The staff were able to sort out an issue with my vaccination record without a fuss.  Cannot recommend this practice enough.
GP surgery review: minet-green-health-practice
Title: Something amiss
Rating: 2 out of 5
Visited: April 2022
I rang to ask if an antibiotic cream I had been subscribed should be used on the lip as the instructions said not to use it inside the body.   The receptionist took a while answering, it turned out he had googled the answer.  I can ask Dr Google as well, that's not why I rang the doctor.   I am now none the wiser.
GP surgery review: the-corner-surgery
Title: Good GP Surgery
Rating: 5 out of 5
Visited: July 2023
This is my GP for the past 4 years. Best GP surgery so far.  Responsive doctors, nurses, physio and accommodating admin staff
GP surgery review: the-corner-surgery
Title: Avoid
Rating: 1 out of 5
Visited: October 2022
My main concerning issue with this surgery was just under a year ago. I suffered with a bad case of tonsillitis to a point where I could barely swallow. I spoke with the gp twice over a 10 day period where I was repeatedly told that my symptoms did not justify a face to face appointment, and that my condition would clear up in time. Eventually, when I could barely eat or sleep or work due to the pain, I went to a+e to be told that I needed antibiotics due to a bad bacterial infection (after a 5 hour wait)

Most recently thumbs down was being asked over the phone by the gp (while ill for 2 weeks and home from work) to go and collect blood forms and on a Friday after 3pm. I arrived at 5pm and after being repeatedly asked what I was there to collect by different staff members. I was then told to come back on Monday by reception staff as nothing had been prepared for me to collect. It seemed nobody actually knew what I was talking about... 

I am not somebody who hassles the gp, I can go years without calling for help. Rest assured if I'm calling, it's because something is wrong. Over the past couple of years, I have found this surgery to be unhelpful and frankly, neglectful. I'm changing to another surgery and would not recommend this one to anyone.
GP surgery review: the-corner-surgery
Title: Fantastic care
Rating: 5 out of 5
Visited: September 2022
moved to this gp shortly before the birth of my first son this year. They have been incredibly kind and supportive of all my inquiries and worries as a first time parent. They have been so responsive, calling back on the day on every occasion both for my own care and my child's. The Reception team communicate clearly and efficiently, arranging appointments on a timely matter. The doctors have been so kind and patient and the nurse has been wonderful to me and for vaccinations. I have been so grateful for their support at this time.
GP surgery review: the-corner-surgery
Title: Great advice from hca
Rating: 5 out of 5
Visited: July 2022
Brilliant surgery!!!! Great advice from g so helpful 10/10 best surgery in London!!! Really helpful in my recovery a big thank!!
GP surgery review: vassall-medical-centre
Title: Whats the point
Rating: 3 out of 5
Visited: September 2023
If you cannot get through to anyone, even though you are, 'position number 1 in the queue. Then it is pointless. It makes no odds about any other information if you cannot get through in the first place.

It's very frustrating.