janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: colne-road-surgery
Title: refuse to make an appointment with a GP
Rating: 2 out of 5
Visited: July 2023
Today, July 3, 2023, I went to colne road surgery to make an appointment with the GP because I have had problems for about 2 years consisting of headaches and eye pain and I am very sensitive to cold and cold air because of these causes I have a very bad headache and the eyes, I went to the clinic with this problem about 1 year ago and they gave me some headache pills....that day the Doctor told me that if those pills don't help me to go back again at the clinic for a thorough checkup...I took those pills and they didn't help me at all...I also went to the optician for the eye pain....they checked my eyes and gave me glasses to wear and some drops to put in my eyes...I wore those glasses for around 3 or 4 months but they didn't help me at all, on the contrary I felt much worse when I wore them, I felt dizzy and my eyes stung and hurt. ...I stopped wearing them after a few months...Today when I went to the clinic, I explained all this to the lady at the reception named Saeedah and told her that I needed an appointment with the GP, because she said if those pills don't help me to come back to him to give me a referral to a computer tomograph and some detailed checks about this problem, and she refused to make this appointment saying that she is giving me a referral to an optician....Since when I am registered at this clinic, I only have refusals and inconveniences.....I have a stomach problem for about 2 years, my stomach hurts and I have diarrhea, I take anti-diarrhea pills every week almost daily...but it doesn't help me solve this the problem....The GP doctor told me that he would give me a referral to a gastroenterologist but I have not received an appointment and it has been 7 months since the last check-up....please solve these problems...thank you!
GP surgery review: parkside-surgery
Title: Reception let the practice down.
Rating: 3 out of 5
Visited: February 2022
Despite patients being told to be pleasant and courteous, it seems the receptionists have not been told to be pleasant and courteous to patients.  Some of them are down right rude and unhelpful.  I am fed up of the times I have been spoken down to by these women.  I ring the surgery when I am in need of help , yet the uninterested, rude receptionists make me feel as though my serious condition is not worthy of their time.  They sigh, I even had one yawning while I was speaking to her!  These problems seemed to have escalated after joining with Oxford rd surgery.   The GPs and nurses are wonderful, just the admin/reception staff that are letting this practice down.
GP surgery review: thursby-surgery
Title: Policy on Masks
Rating: 1 out of 5
Visited: November 2022
Was sent to the Daneshouse surgery.
5 people in Surgery waiting room.2 had masks on when entering.1 person put a mask on when provided by reception.2 didn’t have masks and where not asked to wear one.2 without masks decided to make disgusting grebbing noises.This is the second time at surgery these people have not been challenged.
GP surgery review: thursby-surgery
Title: Might be good if I could get through
Rating: 3 out of 5
Visited: November 2022
Call number position 11 waited 20 minutes than cut off..rang again  positìon 22 waited 58 minutes  before finally getting through to a human and then got cut off...what is going on..does the receptionist know what they are doing..does anyone at Thursby care? Was a good practice once...
GP surgery review: thursby-surgery
Title: Wonderful experience
Rating: 5 out of 5
Visited: October 2022
I contacted the surgery today 31/10/2022 regarding my mother.I was impressed from start to finish the receptionist I spoke to was very helpful and compassionate she could not have been more helpful.She relayed my queries to the Doctor who contacted me shortly after.The Doctor was very compassionate and listened to me.He explained everything brilliantly I was then able to pass on the advice given by the Doctor to my mum who is extremely grateful.
I cannot praise the staff highly  enough brilliant service they do an excellent job sadly very often they do not receive the recognition they deserve.
Thank you so much for your help today.
GP surgery review: thursby-surgery
Title: Poor service
Rating: 1 out of 5
Visited: October 2022
Long wait to access reception via phone. Delays in completing prescription request resulting in delays of much needed medicine. Currently looking at alternative surgery to move my care to
GP surgery review: thursby-surgery
Title: Atrocious
Rating: 1 out of 5
Visited: June 2022
I waited on the phone for 36 minutes,  when I first in queue, I was cut off. This happens regularly. You cannot see a GP face to face. They ask for photos. Some GPS can be abrupt. I didn't get results from scan, even though they were sent to surgery. Many patients have left and registered with a different practice. Stay clear.
GP surgery review: thursby-surgery
Title: Abysmal service
Rating: 1 out of 5
Visited: May 2022
Still awaiting medical signed form and receptionist very unhelpful. Asked to speak to practice manager and was refused despite needing the form otherwise employment deferred for six months. Once sorted will be changing practice
GP surgery review: thursby-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: May 2022
I was made to feel valued,I was treated by experienced staff who were very thorough in regards to my problem. I came away feeling she could not have done anything more to help me. I am a very satisfied patient thank you
GP surgery review: thursby-surgery
Title: Awful
Rating: 2 out of 5
Visited: May 2022
Can’t get past reception, receptionist are rude. Doctors never seem to be there, you can’t make appointments anymore to be seen or even get contacted back by a doctors. Ridiculous & poor effort from this surgery. I have been a patient at this practice for a number of years and I won’t be much longer.
GP surgery review: thursby-surgery
Title: closed
Rating: 1 out of 5
Visited: April 2022
4 weeks trying to get answers etc told the diary is closed try again in 1/2 weeks waste of space surgery
GP surgery review: thursby-surgery
Title: Not fit for purpose
Rating: 2 out of 5
Visited: March 2022
Today Iphoned for an appointment,was told I would be receiving a call from a Dr this morning.It was 1pm when I got my call, and what a waste of time.Locum doctor who didn't understand what I required.Have been told that no Doctors want to join the practice as the policy now is get them in ,get them out a.s.a.p. Quick turnaround means more patients seen,means more money. Simples.No wonder patients want to leave.
GP surgery review: burnley-group-practice
Title: Disgrace
Rating: 1 out of 5
Visited: February 2023
Disgusting disgraceful service. Fobbed off time and time again. Disinterested doctors. Left for months without adequate pain relief. Person now in acute care in hospital.
GP surgery review: burnley-group-practice
Title: Little by little. Bit by bit.
Rating: 1 out of 5
Visited: January 2023
I have just received an email telling me that from 1st of Feb 2023 on the day appointments can only be made at 8.00 am. I will no longer be asked to call back at 1.00pm. Little by little, bit by bit, the service is being reduced to benefit the practice, not the patient.
GP surgery review: burnley-group-practice
Title: Its a joke
Rating: 1 out of 5
Visited: December 2022
You can't get in to see a doctor even if you can get through the on the phone. Every other doctors in burnley are seeing patients but not this one. They claim its more efficient, yes for you and the pract
staff, but not at all for the patients. An average 45mins wasted on hold to be told no appointments, ring back tomorrow, by robot!! Or your cut off completely. How do you diagnose or treat anybody over the phone!? Its beyond rediculous. Constant medication errors and you can't even get through to sort that out because the secretary team shut at 12!! So your left with no important medications for god knows how long and until they get round to answering the phone. Then you get a less than stellar response, when you do get through its excuses and bad attitudes all round. Its stress nobody needs especially when they are ill and in pain. I will be leaving the practice and i will be taking my family and friends with me. Do yourself a favour and do the same.
GP surgery review: burnley-group-practice
Title: Poor service
Rating: 1 out of 5
Visited: December 2022
Ever since the surgery's merged together. I find it extremely difficult to get threw.. they tell you to phone at 8am for appointments for them to disconnect the call without even putting you in the que.. then when you do finally get in the que your waiting upto 45 minutes before they answer that's if it doesn't cut you off half way threw.. if your lucky you'll get an answer to be met with a rude receptionist who sounds like they can't be bothered talking to you. Over all I would not recommend this doctors surgery anymore.. definitely needs work.. I can understand the stress and strain GPS are going through. But something needs to be done.
GP surgery review: burnley-group-practice
Title: More practice needed
Rating: 2 out of 5
Visited: November 2022
I got several calls on my way to my appointment telling me it has been postponed.I continued to reception and was told it was due to”unforeseen circumstances”.This does not give me a lot of confidence in this surgery and as I was given a new appointment date I am half expecting the same thing to happen again!My over all feeling is they want you out of the door as soon as possible.
GP surgery review: burnley-group-practice
Title: Bad Practice
Rating: 1 out of 5
Visited: November 2022
I spent 50 minutes listening to some lousy music waiting to speak to a receptionist about getting an appointment, just to be told there are no appointments and phone back at 1pm. This surgery is an absolute disgrace, since it has merged it has become a nightmare to get an appointment. They tell the patient it is the phone system, but they have a new phone system and it is still useless trying to get an appointment, this is the worst surgery ever, a complete joke.
GP surgery review: burnley-group-practice
Title: No longer fit for purpose.
Rating: 1 out of 5
Visited: October 2022
Mon 26th Sept 22. After seeing nurse at Kidrow Lane an appointment was made for doctor to call me with blood results the following Monday at 13.00
Monday 3rd October 22, doctor called at 10.58. I couldn't answer and a message was left. No attempt was made to call me back at the agreed time.
Wednesday 5th October 22. After seeing nurse at Kidrow Lane 2 telephone appointments were made for me.
1st, doctor will call me at 15.00 Wednesday 12th October 22. The doctor called at 13.23.
I was able to answer.
2nd, nurse will call me at 9.45 Monday 17th October 22. It is now 14.40 and I have not yet received the call.
This level of service is unacceptable. I've seen replies to other peoples reviews and the lame excuses given. We deserve better.
GP surgery review: burnley-group-practice
Title: Engaged  for 4& half hours!!
Rating: 1 out of 5
Visited: September 2022
Been trying to get through for  over 4 hrs.engaged all the time!!!four practices merged ,but only one phone no.terrible service.
GP surgery review: burnley-group-practice
Title: Not reassuring
Rating: 1 out of 5
Visited: July 2022
I visited the nurse in July was unable to have a routine test due to the nurse noticing a peasize lump was asked if I had a lump removed previously which I hadn’t 
Then due to pains went back to see the doctor then referred for 2 scans finally in September I had the scans 
Called 26 times in one day and couldn’t get through called 2 days after the scans to see if the doctor had looked at them told they hadn’t called back again and was told they were not back then that they was and again the doctor had not added any notes
Called yesterday was no 31 in the Que so hung up
Finally got through today asked for the results of scans and was told my sample was normal which is not what I asked for and knew my sample prior was normal was then told it just says “duplicate”on my notes with reference to my scans so I asked what that means the lady then asked someone else so “duplicate”means normal result 
I have no confidence in this surgery whatsoever now and will be changing surgery’s 
Last appointment I had to wait 45minutes and  if I still have a lump I will have to go through the whole thing again when it comes to a routine test In 3 years time!!!
GP surgery review: burnley-group-practice
Title: Cannot get an appointment
Rating: 1 out of 5
Visited: July 2022
Rang this morning at 9am, 19th in queue. When I got through I was told there were no appointments and to ring back at 1pm. Rang back at exactly 1pm and was 13th in the queue and when my call was answered there were no appointments left and advised to ring back tomorrow at 8am!
I have been a patient at Kiddrow Lane for 32 years - a superb service, great staff and doctors. This Burnley Group Practice merger has been a disaster for patients. 
Please don't blame all this on the phone system - although it is bad (and I know you are changing it) the real issue here is the lack of Doctors and your processes. This practice says it now has 11 doctors and each appointment is for 10 minutes, so how can you run out of appointments when you ring at the exact time you are asked?
After years as a very happy patient, I now have no alternative but to move practices.
GP surgery review: ash-trees-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
All staff in the practice have looked after me extremely well,  providing superb care both in the surgery and at my home.
GP surgery review: ash-trees-surgery
Title: Helpful, professional staff and care
Rating: 5 out of 5
Visited: September 2023
Felt listened to and cared for in a friendly, yet professional manner. Whilst you often have to wait too long for appointments I don't feel the practice staff are at fault as this is a nationwide problem caused by government short sightedness and under resourcing.
GP surgery review: ash-trees-surgery
Title: Good service
Rating: 5 out of 5
Visited: September 2023
I needed help with mouth sores and was able to send a photo of them - procedure was easy. Contacted by phone within a couple of hours- prescription waiting for me at Pharmacy. Appointment in 4 weeks to have it checked.
GP surgery review: ash-trees-surgery
Title: Gem of a Practice
Rating: 5 out of 5
Visited: August 2023
First surprise - my appointment was on a  Saturday at 9:35 at a clinic I didn’t know existed for minor ops. Easy to find, easy to park, cheery receptionist even on a Saturday. When I decided to take my blood pressure the Receptionist came round to show me how to do it, explaining the machine hadn’t been used since the disinfection routines required during Covid. The practice doctor appeared with a smile exactly on time and was friendly and open to chat about anything. My two ops were done quickly and I was so surprised with the efficiency of my experience that the doctor explained it was getting to see a GP initially that was difficult but once you were in the system help was freely available. He explained everything I asked about in a knowledgeable, friendly and professional way and I was in and out of the clinic in 12 minutes. The doctor agreed to send me a further appointment to have another minor op without having to go back to my GP. I agreed to leave a review as it was the experience one expects from our NHS. We are so lucky to have such places.
GP surgery review: ash-trees-surgery
Title: Superb practice
Rating: 5 out of 5
Visited: August 2023
Very professionally dealt with my problem with respect and no fuss explained in detail what was happening all the way through my procedure very happy to recommend this practice
GP surgery review: ash-trees-surgery
Title: Minor surgery
Rating: 5 out of 5
Visited: August 2023
I had two non-malignant moles removed. Almost painless, far more convenient than a hospital appointment and the site is healing well.

Thanks!
GP surgery review: ash-trees-surgery
Title: Professional and Caring
Rating: 5 out of 5
Visited: August 2023
Having rarely visited the doctor prior to August this year when I needed follow up from a stroke the practice was incredible— from the doctor, receptionists and pharmacist. I feel sure they went “ above and beyond” to help me. As I have moved area I have regretfully had to leave the practice but I highly recommend it.
GP surgery review: ash-trees-surgery
Title: Awful Reception & Service
Rating: 1 out of 5
Visited: August 2023
After having minor surgery at the hospital  then needed follow up care at the doctors. In the end I had to check back in at the hospital as the after care from Ashtrees was appalling! They won't even give you dressings for your wound!!!
GP surgery review: ash-trees-surgery
Title: Incredibly thorough
Rating: 5 out of 5
Visited: July 2023
Having moved here two months ago I have been very impressed by the practice’s practice, both in triage and regular check up.
GP surgery review: ash-trees-surgery
Title: Exemplary professional practice
Rating: 5 out of 5
Visited: July 2023
My GP referred me to a range of specialists including Haematology and Hearing. I have received prompt attention from all concerned. My GP spent time with investigating and discussing my concerns. In addition the many occasions I have had with your team of District Nurses has been superb. I have received exemplary care and consideration at all times. I am very pleased with all aspects of my care at Ashtrees Surgery.
GP surgery review: lane-ends-surgery
Title: Rude receptionists
Rating: 2 out of 5
Visited: February 2022
I felt not very welcomed at this Surgery, receptionists are always rude over the phone informing patients about when to book appointments , theres no empathy , i feel like they are always rushing patients over the phone and face to face , while chatting to other staff , not very professional and lack of information. Lack of costumer services skills and initiative to show they are there to help the patient.
GP surgery review: the-park-medical-practice
Title: Very rude reception staff
Rating: 1 out of 5
Visited: February 2022
I can not believe how rude the reception staff are here. Extremely unhelpful with a dreadful attitude. 
I have recently moved to this area and had an amazing GP practice prior. I am thinking I joined the wrong GP practice by choosing Park Medical.
GP surgery review: parcliffe-medical-centre
Title: Empty Surgery
Rating: 3 out of 5
Visited: February 2022
Telephone receptionist- much better than used to be. Always find them to be extremely helpful and very patient. Yes it takes a while to get through but what surgery doesn’t these days. I wasn’t happy with the way one of the doctors dealt with my problem earlier on this year though and what I don’t understand is why , when it’s so difficult to make appointments is the surgery virtually empty when you go for your appointment ? There are several doctors registered at this surgery.
GP surgery review: burscough-family-practice
Title: Very pleasing experience
Rating: 5 out of 5
Visited: August 2023
The Doctor and Nurse carrying out the procedure were very pleasant , reassuring and explained what was going to be done .
They carried out the task quite quickly and put me at ease all the time making sure I was ok . Thank you both
GP surgery review: burscough-family-practice
Title: Fantastic Practice
Rating: 5 out of 5
Visited: August 2023
I attended the minor surgery practice this week and I’m happy to say I was treated with the upmost of care . The Nurse who treated me was amazing it was over in no time . Her assistants were kind and looked after me great , thank you so much I really appreciate it . I had to travel here to see a doctor as my practice is difficult to get an appointment but it was worth it .
GP surgery review: burscough-family-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: August 2023
I had 2 moles removed, the procedure was performed quickly. Everything was explained to me and the staff were lovely
GP surgery review: burscough-family-practice
Title: Can't fault
Rating: 5 out of 5
Visited: July 2023
I had two moles removed here at the beginning of the week. The entire process was straight forward and non complicated. Starting with the receptionist who booked me, going through to the minor surgeries clinic where the nurse was lovely, calming, explained what would happen next. I was nervous about the procedure and both the nurse and the consultant were so friendly, we had a laugh. The consultant explained the full procedure and aftercare and chatted with me throughout. I would definitely attend this practice again and would recommend it to others. Thank you !
GP surgery review: burscough-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Attended  for minor surgery  .Seen to quickly  and efficiently  by staff  who we're  friendly  and courteous  throughout  .
GP surgery review: burscough-family-practice
Title: Person centredservice
Rating: 5 out of 5
Visited: July 2023
I found the experience of minor surgery positive. Doctor and practice nurse were welcoming performed surgery quickly and as pain free as possible.
GP surgery review: burscough-family-practice
Title: Fast service
Rating: 5 out of 5
Visited: July 2023
Within a few weeks my appointment and surgery was sorted. The doctor and the practice nurse were very friendly and everything was done efficiently.
GP surgery review: burscough-family-practice
Title: Amazing practice
Rating: 5 out of 5
Visited: July 2023
Efficient communication with the practice. Speedy resolution from initial query to treatment. My mind has been out to rest quickly.
GP surgery review: burscough-family-practice
Title: Great practice, staff friendly
Rating: 5 out of 5
Visited: July 2023
All staff and dr and nurses were really friendly and minor op went very smoothly no problems at all, made to feel at ease throughout the whole procedure
GP surgery review: harambee-surgery
Title: Really helpfull practice
Rating: 5 out of 5
Visited: January 2024
This practice is really helpfull and they can't do enough for you they are really caring and would recommend to anyone Thank-you very much...
GP surgery review: harambee-surgery
Title: Great service
Rating: 5 out of 5
Visited: December 2023
Visited for a face to face following blood tests. The doctor is a fantastic doctor who cares about his patients. The nurse is always lovely and helpful and the reception staff always seem busy.
Thanks for all your understanding and help
GP surgery review: harambee-surgery
Title: Harambee
Rating: 4 out of 5
Visited: December 2023
While the doctors and nurses are very good it has become virtually impossible to seee a doctor at the surgery since covid in my experience. Last time I wanted to see the doctor I had to wait over three weeks for a telephone appointment and still haven't seen a gp. The nurse who I saw only took half the bloods that were required meaning I had to return a week later losing more time off work
GP surgery review: harambee-surgery
Title: Good practice
Rating: 4 out of 5
Visited: December 2023
Was looked after very well and efficiently by the nurse who did various health checks and two lots of bloods and also a ECG. Then I got to see the doctor who reviewed my prescriptions and was very helpful.
GP surgery review: harambee-surgery
Title: Great Service
Rating: 4 out of 5
Visited: December 2023
Always manage to get through to reception on the phone and I have always found the staff very helpful. I have always been able to get an appointment when needed. I really cannot complain about anything
GP surgery review: harambee-surgery
Title: Family, Friendly Doctors
Rating: 5 out of 5
Visited: December 2023
Cannot complain about the waiting times, how long you have to wait to see a G.P. The Doctors always take good time to listen. Pharmacy is exeptional as i always forget to put my repeat perscriptions in. 
Only flaw is the odd receptionist, can be very rude.