janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: winyates-health-centre
Title: Get worse day by day
Rating: 1 out of 5
Visited: April 2023
After spending an hour trying to get through I explained to the lady that I had been without my anti depressants for nearly 2 weeks  because I can't get through to anyone at the practice as no one answers the phone and the website is down I asked for the manager to call me and they have not bothered so I'm without tablets for even longer and not even the manager what's to help , that's a great duty of care !
GP surgery review: winyates-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: April 2023
Got in touch with surgery this morning as needed an appointment as was not felling well,could't have better service,was given a face to face appointment for this morning,from the receptionist right down to the doctor i saw everyone was so helpful,doing a very good job in these difficult times,thank you to you all for being there for us.
GP surgery review: winyates-health-centre
Title: Awful
Rating: 1 out of 5
Visited: April 2023
Tried to get through to any department have to ring at certain times for different departments can't actually get through to speak to someone have ran out of my tablets over a week now and I can't get through to anyone the website is down , total waste of time
GP surgery review: winyates-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
My husband, received the absolutely wonderful treatment, from the doctor,nurse and receptionist.After a shock diagnosis,they spent time explaining the treatment that he needed.Thank you so much, because we were shocked and worried ,but now we know how to deal with the situation.
GP surgery review: winyates-health-centre
Title: Good practice
Rating: 4 out of 5
Visited: April 2023
At last system that worked for me.Completed the appointment for online and got allocated an appointment within in an hour.The only criticism I have is that we do not know which doctors in the surgery,I say this because sometimes I like to see a Pacific doctor.Thank you.
GP surgery review: winyates-health-centre
Title: Not seen
Rating: 3 out of 5
Visited: April 2023
Im not one to pester doctors as i do t want to waste their time but after a call to 111 and a hospital trip with codine bloods urine sample and ct scan to be told to go to my gp for them to arrange an ultra sound at the hospital due to incredible pain, no pain killers where give to bring home and doctors have no appointment to deal with it a month later still can get an appointment feel like I'm suffering and nothing is to be done about it like a roundabout never ends.
GP surgery review: winyates-health-centre
Title: Great Practice?
Rating: 1 out of 5
Visited: March 2023
Really?
So it takes less that an hour on the phone waiting for someone to pick up - really?
When you do get through, you are treated with respect and your enquiry given the urgency that an hour's waiting required. Really?
You're treated like you actually matter and not a member of the herd, and they would not prefer you to go elsewhere. Are you seriously having a joke?
Please......
GP surgery review: winyates-health-centre
Title: Appointments
Rating: 1 out of 5
Visited: March 2023
Impossible to get a appointment, receptionist's do there upmost to make it impossible to get a appointment. This Drs surgery was bad anyways but now it's just a joke. When you do get seen you get sent to A&E for something that should of been sorted out by the surgery. The A&E staff at the Alexandra hospital even have jokes about how Winyates just sends there patients to them. Need a proper appointment where I can actually sit down and speak to a Dr not a 15minute you can only talk to us about the one problem appointment. Absolute joke of a practice. Time to look elsewhere even if means having to travel.
GP surgery review: malvern-health-centre
Title: Terrible services
Rating: 1 out of 5
Visited: December 2022
Do not register with this surgery!! 
Lack of communication.
Very dismissive when it comes to telephone calls or questions.
Lacking in duty of care concerns.
Can not fulfill directions or requests made by patients. 
If therenis a national shortage of a medication why keep issuing the medicene knowing there is a shortage. I have contacted the surgery on many occasions over the last 3 weeks and also prior to this about a medicene I keep getting prescribed and the shortage it is facing in the uk. I was told by the prescription team to make an appointment with a doctor to receive and discuss an alternative. Instead . I had a message from the doctor , saying and I quote,,,
 "Hi Redacted..

I've checked with our pharmacy team and you *should* be able to get a prescription for 20mg 'Redacted'now - other strengths are out of stock. I have resent the prescription for 20mg tablets for you to collect from the chemist.

Thanks, Dr Redacted. 
Malvern Health Centre... 
That is copied and pasted. Now. I've rang chemists all over. Everywhere is struggling for this medicene. why On earth not ring for my telephone consultation as booked at 8am about this after weeks of attempting to do so. I also have other texts from the pharmacy team being dismissive of these issues. Very Very disappointed and dissatisfied with the treatment and coldness and lack of responsibility for there patience that I've always received and experienced from this surgery and quit frankly I've had enough. 
Again. Do not register!!
GP surgery review: malvern-health-centre
Title: Appalling service
Rating: 1 out of 5
Visited: November 2022
Lack of communication. No copies of hospital diagnosis and treatment sent to me for the last 6 months. I feel like a lab rat and not a human being. Victimised is the only way I can explain it.
GP surgery review: malvern-health-centre
Title: Not accessible
Rating: 2 out of 5
Visited: November 2022
Tried to make an appointment for my 11 year old daughter, who has been suffering with ear ache and has a build up of wax, despite using ear drops.  I was one the phone for 30mins in a queue, once through I was put on hold while the person on the other end talked to a doctor.  After around 10mins I was cut off.
GP surgery review: malvern-health-centre
Title: Positive care practice
Rating: 5 out of 5
Visited: September 2022
Following a telephone consultation the Doctor made an appointment for me to visit the  following day.
I  was listened to and my concerns were completely understood allowing me to feel relaxed enough to talk about the three issues which were affecting me... and I felt safe.  
The Doctor went on to put my mind at rest and explained that further appointments would follow for the purpose of diagnosis.
I am most grateful for the Doctor's time and the assurance that was given... Thank you
GP surgery review: malvern-health-centre
Title: Booking a phone appointment
Rating: 2 out of 5
Visited: September 2022
I visited reception (13.10pm) expecting to triage a replacement hip issue that had arisen and expecting to book a phone call. I had no expectation of receiving a call today.

I was asked to phone at 8am tomorrow to book a telephone appt.

This really is not that acceptable. I should be able to book one in the future, at a mutually convenient time. Having run service businesses. The customer needs to be put at the centre of attention.
GP surgery review: malvern-health-centre
Title: Fantastic reception team
Rating: 5 out of 5
Visited: March 2022
I have had three contacts with various members of the reception team this week.  Each time the staff have been incredibly helpful, informative and kind.  I really appreciate all the help you have given me
GP surgery review: malvern-health-centre
Title: The Nurse and the chap who answers the phone are excellent
Rating: 2 out of 5
Visited: March 2022
Recently had some blood tests carried out.
The care provided by the nurse was pleasant and efficient.
When ringing for the results the chap that answered the phone took the time to explain  what the tests were for and the results.  Credit where credits due!
GP surgery review: malvern-health-centre
Title: Patient contact
Rating: 2 out of 5
Visited: February 2022
Asked to book an annual review for asthma. Offered a date in 3 weeks as a phone consultation. Am I expected to breath down the phone? I despair at 83 years old that your care is now by phone.
GP surgery review: malvern-health-centre
Title: very no good
Rating: 1 out of 5
Visited: January 2022
Before pandemic was not too bad but since Covid they hiding behind closed doors.My son age 12 had popped vein in his leg and they didnt even bothered seeing him.Acording to them,as long as there is no pain he will be fine and if still painful just take him to A&E.And myself with extremely painful stomach was told to take acid tablets for 8 weeks before they gunna do more tests(again no face to face  appointment and no one even examined me)so had to change or family gp just to get seen and get proper diagnosis and treatment.Absolutely waist of space and money this practice!!
GP surgery review: whiteacres-medical-centre
Title: Wonderful Practice
Rating: 5 out of 5
Visited: September 2023
My husband and I joined your practice a few years ago having had terrible experiences with our previous practice.  We can't praise you enough for the excellent we service.  The new appointment system works really well and follow ups are very quick.  We feel really reassured having your practice look after us and we have found it very efficient and the staff have always been pleasant.  Thank you.
GP surgery review: whiteacres-medical-centre
Title: Great Sevice
Rating: 5 out of 5
Visited: August 2023
On going for a medical checkup I found the online booking service, confirmation by sms and digital checkin service at reception all wotked perfectly. The receptionist was also excellent and all the Medical staff at the checkup weee very professional, efficient and more importanly caring and approachable. Very good experience all round.
GP surgery review: whiteacres-medical-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: August 2023
Having recently moved to Malvern  I found the experience of registering with Whiteacres efficient and personable. From the receptionist to the Nurse Practitioner I saw for my initial consultation..the staff were helpful and welcoming. A problem I encountered with my repeat prescription was resolved instantly. Most impressive
GP surgery review: whiteacres-medical-centre
Title: New System
Rating: 4 out of 5
Visited: June 2023
Day one of new booking system and it appears to work very well.  Working in technology for a local Nhs Trust, I am very aware of the pressure and risks a new system can bring..  system was easy to use, and a quick call back from practice.
GP surgery review: whiteacres-medical-centre
Title: Professional, reliable and responsive.
Rating: 5 out of 5
Visited: April 2023
Thank you for the efficient service you provide. Staff are always helpful and caring. Given the current strains and demands made upon everyone working within healthcare your surgery does an amazing job of looking after patients. A very good practice.
Kind regards
GP surgery review: whiteacres-medical-centre
Title: Great, well organised, practice
Rating: 1 out of 5
Visited: April 2023
Todays COVID booster carried out with no waiting, no parking problems, by pleasant welcoming doctors, nurses and staff.
This is without doubt one of the best organised surgeries I have attended providing an excellent service.
GP surgery review: whiteacres-medical-centre
Title: Well organised, professional practice providing 5 star care
Rating: 5 out of 5
Visited: April 2023
Recent visit for Covid booster carried out by friendly helpful staff, no waiting, no parking problems well organised.
Have moved around and attended a number of surgeries I would rate Whiteacres as one of the best.
Whiteacres is well managed and provides an excellent level of care provided by professional caring and well organised, friendly staff at all levels.
GP surgery review: whiteacres-medical-centre
Title: Exceptional Practice
Rating: 5 out of 5
Visited: March 2023
Truly excellent. Polite call handling to arrange appointment. GP made same day contact and arranged Practice visit. Time provided to feel listened to and care has felt compassionate and comprehensive. Calm Practice environment and have always been seen promptly on arrival.  An amazing Practice. Thank you.
GP surgery review: whiteacres-medical-centre
Title: Very helpful and fast response
Rating: 5 out of 5
Visited: March 2023
Returning home after a period abroad, I emailed my GP asking for guidance on how I might seek treatment for an ongoing ailment. He kindly arranged a phone interview so that he could do this, and did so within a few minutes. His treatment was efficient and fast, but also very courteous and sympathetic. Altogether a credit to his profession and to Whiteacres.
GP surgery review: pershore-medical-practice
Title: Fab staff
Rating: 5 out of 5
Visited: August 2022
We are very lucky to have this surgery in our town. The staff here are all talented and caring - we just need more of them for the growing town.
GP surgery review: pershore-medical-practice
Title: Good practice which has done its best in the last 2 years
Rating: 5 out of 5
Visited: July 2022
My experience has been very good. I have had mainly telephone calls which have been ideal for me. This includes rapid hospital referral. Not everyone needs a face to face though I understand that some patients do. In my experience the pharmacy have always been very helpful. And yes whilst there have been staffing issues all at the practice have tried to do their best.
GP surgery review: pershore-medical-practice
Title: Prescription service is appalling
Rating: 1 out of 5
Visited: June 2022
Went to pick up mine and my wife's repeat prescription on Friday last. 6 people in the queue before me and all of us having issues with prescriptions not being ready told it was due to shortage of staff. Before we moved to the area our old practice used to allow you to have 3 months repeat prescriptions, here we are told categorically only one. I checked with a friend who is still with our old practice in the South East and the old practice still does 3 months so please don't use Covid as the excuse. Why can Pershore medical centre not go to three months repeat for long term conditions such as mine and my wife's, would save us hassle of having ro come once a month and solve the staff shortage at a stroke.
GP surgery review: pershore-medical-practice
Title: Unhelpful, overly stressed staff, too long to answer calls
Rating: 2 out of 5
Visited: March 2022
Today, I was number 2 in the queue for 20 minutes, finally number 1 for another 25 mins. When the call was answered finally after 45 mins on hold I was quickly transferred to someone else where I was 11 in the queue!! Terrible service when a simple admin query could have been dealt with by the reception team as requested over the phone. The person didn't even tell me I was being transferred too otherwise I'd have queries this with her. Some staff seem overly unhelpful and short. Obviously having another tough day, but why not bring back appointment making on the app to help your staff. Terrible service at the moment I'm very sad to say.
GP surgery review: elbury-moor-medical-centre
Title: Great Medical Care
Rating: 5 out of 5
Visited: February 2023
The doctors at Elbury Moor could not have been more helpful providing a most caring and thorough treatment and assessment of my mothers medical needs after a recent fall. They were so supportive and helpful going that extra mile for her. Thank you
GP surgery review: elbury-moor-medical-centre
Title: Extremely Satisfied Patient
Rating: 5 out of 5
Visited: February 2023
The treatment I received from the practice was very fast and effective.
The doctor gave me a full examination and recommended further investigations, which have been booked to be carried out at the surgery. The reception team and manager were very efficient in contacting me with the appointments.
The Practice manager has been very helpful in expediting my treatment plan.
I am very satisfied with the care I am receiving for my illness.
GP surgery review: elbury-moor-medical-centre
Title: Superb Administration
Rating: 5 out of 5
Visited: February 2023
I have been a member of the Elbury Moor Patient’s Forum since it was formed at Lowesmoor Surgery. At present, we meet on a regular basis to discuss the running of the Practice. Over the last few years the excellent Practice Manager has provided first class information and detailed advice to its members. Recently, the Manager concerned has also organised a series of highly professional sessions for both Covid and Flu Vaccinations. Such efforts, on behalf of all the patients, should be fully recognised and applauded. Very well done indeed.
GP surgery review: elbury-moor-medical-centre
Title: Excellent Prescription Service
Rating: 5 out of 5
Visited: October 2022
On Monday I contacted the Prescriptions Team and asked for my monthly repeat prescriptions, one week early, so I would be able to take my medicines on holiday next week. On Wednesday afternoon my Chemist delivered all of the requested prescriptions from the Surgery. The service I received was first class and I am grateful to the Prescriptions Team for their excellent professional services. Another example of great work by all staff at Elbury Moor Surgery.
GP surgery review: elbury-moor-medical-centre
Title: Excellent Injection Programme
Rating: 5 out of 5
Visited: October 2022
Today, Elbury Moor Surgery successfully organised a special event for patients to be able to have both Flu and Covid Injections. The morning was very well organised with the Partner GP’s, Nursing Staff, Reception Staff and Practice Manager all providing first class advice, help and treatment. In particular, the Practice Manager made sure that the flow of patients was smoothly organised and those with disabilities were particularly cared or. Well done to everyone at Elbury Moor Surgery for their efforts, kindness and care.
GP surgery review: elbury-moor-medical-centre
Title: Prescriptions
Rating: 2 out of 5
Visited: October 2022
Ordered a prescription last friday21/10/22 went to collect  on wed 26/10/22only to be told they had not received it, went to the doctors and was told the computers had been down and there was no record after a lot of going backwards and forwards between the doctors and the pharmacy was told it would be ready by 6 pm, went to collect it  and found when I got home I had been given the wrong medication,this isn’t the first time I’ve had problems with this new ordering system
GP surgery review: elbury-moor-medical-centre
Title: Superb Medical Services
Rating: 5 out of 5
Visited: September 2022
Whilst on holiday, in Cornwall, I contracted a severe eye infection. Upon my return home I contacted the Surgery and was immediately given an appointment to see a Doctor the next day. I attended the appointment and was seen by the Senior Partner. She prescribed medication and I am now recovering from Conjunctivitis. May thanks to all the medical, administration, business and nursing staff for their ongoing excellent services. Thank you so much.
GP surgery review: elbury-moor-medical-centre
Title: Painful
Rating: 2 out of 5
Visited: August 2022
4/5 weeks for blood test results. Emailed Repeat prescription no longer confirmed which means calling to check its gone through wasting admin time. Such a rigmarole to see a doctor these days. Frustrating
GP surgery review: elbury-moor-medical-centre
Title: Superb treatment
Rating: 5 out of 5
Visited: August 2022
Yesterday, my wife suffered a severe injury to her left hand with a burns injury. This morning, we contacted the Surgery and they immediately arranged for her to see one of the Practice Nurses. She received superb treatment and will have further treatment on Friday morning. Thank you so much to the Nurse involved for her kindness, treatment and advice to my wife.
GP surgery review: elbury-moor-medical-centre
Title: Awful waiting times
Rating: 1 out of 5
Visited: July 2022
For 2 days I have tried to make an appointment. Yesterday I was told to ring the following morning- Which I have done today. I rang this morning and was waiting on the line for 1hr 25mins. To then be told to ring after 2pm. I rang after 2pm and was on the phone a further 45mins and the phone cut off. I rang back again and was waiting a further 1hr 10mins (for 45mins I was first in the que supposedly!) so i proceeded to go to the GP in person myself. I expected the room to be filled with patients  and staff run off their feet due to no one being able to take my calls all day - there was 1 patient waiting, and 3 members of staff in the office. After speaking to the receptionist I was told to wait for a doctor to ring me - I wasn't informed when this is, today? Tomorrow? Just "in a couple of days" was the response. How this is ok when people have jobs and responsibilities which may lead them not being able to take the call? The surgery has gone completely down hill and covid can not be the blame. The NHS will be better privatised at this point.
GP surgery review: spring-gardens-group-medical-practice
Title: Unable to get appointment
Rating: 1 out of 5
Visited: December 2022
I have been trying to get an appointment for 1 week , I call every day at 8.30 and get put on hold, it usually takes a minimum of 45 min to 1 hour to answer and when they answer they I am told they have no appointments and try again tomorrow.

I walked into surgery and it was empty but they would not let me book an appointment, I  can't understand why I can't get an appointment.

so frustrating, all that while my issues is getting worse.
GP surgery review: spring-gardens-group-medical-practice
Title: Unable to get appointment- Even when calling @ 8.30
Rating: 1 out of 5
Visited: December 2022
I called the spring gardens appointment line at 8.30 am was put on hold, when they answered @ 9.21 am told me there were no appointments and to try again tomorrow, the same thing happened and it's been 4 days and I was unable to get an appointment. Rude Staff on the phone
GP surgery review: spring-gardens-group-medical-practice
Title: very disappointed, do not recommend
Rating: 1 out of 5
Visited: November 2022
You call for hours and no one answers, and if you go to them to schedule an appointment, the people at the reception tell you that they can't schedule you, you have to call
GP surgery review: spring-gardens-group-medical-practice
Title: Really helpful reception staff.
Rating: 5 out of 5
Visited: June 2022
Previsit telephone call to the reception regarding parking really helpful and reception staff very friendly.
GP surgery review: spring-gardens-group-medical-practice
Title: Not too great receptionists with misleading infos
Rating: 2 out of 5
Visited: April 2022
Last week I had to call the gp. In first round, I wasn't able to speak with anybody through phone because the automatic responder just hung the phone on me without direct me to a real person.... So I went to the gp personally telling my health problem and the issue with the phone call. It didn't seem the receptionist would believe or understand what I was saying as I had to explain the problem many times and her reaction was quite cold. Anyway, I could manage a phone call appointment with a doctor finally. I expressed later to the doctor and the receptionist as well I still would liked to see a doctor face-to-face, both they said for that option I need to call the reception again next week (because of Easter) because the doctor can not arrange any appointment, only the receptionist. So the phone call happened on the next week, but the conversation with receptionist was hard. In one hand, instead of answering on my question why she couldn't give me a face to face appointment she just interrupted me and kept repeating herself that she just couldn't. Then on the 4th time finally she said because only the doctor can give me appointment face to face, not the receptionist. Two different informations from the workers, none of the recetionists were visitor-orientated, it was hard to get that help... I am going there because I have a problem, not because I want to annoy them. They shouldn't handle me in this way.