janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: vanbrugh-group-practice
Title: Disorganised practice
Rating: 2 out of 5
Visited: February 2022
Had an emergency appointment this morning with my 4 year old son due to an eye infection. The doctor told me he would need some antibacterial eye drops, and I was supposed to pick up the prescription at a local pharmacy. But, even more than 2 hours later, they hadn't heard about it at the pharmacy. The pharmacist was kind enough to call the clinic, but the ladies at the reception didn't know anything about it, and couldn't bother to check with the doctor. At the end, the pharmacist prescribed some eye drops himself, after looking pictures of my son's eyes. I wonder why I had to waste my time going to the surgery in the first place, not to mention the 35 minutes I had waited on the line the day before trying to get the appointment.
GP surgery review: vanbrugh-group-practice
Title: Wonderful Staff and a Great Practice
Rating: 5 out of 5
Visited: January 2022
Just been for a routine blood test and yet again with any procedure which is done here, it was safe, easy and painless.  I have been a patient here for a number of years (16 in fact) and I would not consider going anywhere else.  All the Staff from Medical to Receptionists are well GREAT.  Long may it continue.
GP surgery review: vanbrugh-group-practice
Title: Telephone Message
Rating: 4 out of 5
Visited: January 2022
Firstly, thank you for changing the awful hold music on your phone system. Secondly, have you listened to the recorded message that you have placed on your phone system before you can even press a number to be connected to your staff? The message is far too long, irrelevant given so much has changed with covid and needs to be updated. A good idea is to call the number yourself as if you are a patient calling your own GP surgery and see how it feels, sometimes this helps us learn what patients go through. Other than that your services are very good and receptionists very helpful. Thank you.
GP surgery review: london-lane-clinic
Title: dreadful service
Rating: 2 out of 5
Visited: April 2022
having held on for 70 mins today (having only been discharged from hospital yesterday) the phone went to engaged and then cut me off.  Also very rarely see a doctor just the receptionist. letters from other hospitals to named doctors seem to be ignored and you have to chase them yourself.
GP surgery review: london-lane-clinic
Title: Terrible Practice... now
Rating: 1 out of 5
Visited: March 2022
15 days from submitting an online request for appointment to getting a doctors call. Impossible to see anyone. They are still living in the lockdown era. Some doctors there show little interest in you or have any time for you. So disappointed how this practice has declined over the years. Been with them 25 years plus but now moving... Sad but not prepared to accept the status quo.
GP surgery review: south-view-partnership
Title: Efficient triage system
Rating: 4 out of 5
Visited: March 2022
I filled in an eform, but system was unable to process it.  I rang and, having found and retrieved my form the receptionist suggested making an appointment with the physiotherapist.  She referred me to the hospital for further investigation.  I am, hopefully, near the end of clearing up a minor complaint.
GP surgery review: south-view-partnership
Title: Terrible practice
Rating: 1 out of 5
Visited: January 2022
Reception unhelpful. 
Everything has to be done via e-consult, very unwieldy, and impossible to complete if you are unwell.
No email address to contact anyone
I am very unwell, and only option is 111 as surgery unwilling to make an urgent appointment.
GP surgery review: south-view-partnership
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
Have been with this surgery for 23 years cannot fault it.
I filled in an on line form at 10pm last night, a very kind doctor rang me at 11.50 this morning, discussed my problem in detail and suggested antibiotics with the advice to contact the surgery in ten days if the problem was no better.
This is not the first time I have had similar treatment.
In my opinion the best surgery in my area.
GP surgery review: paxton-green-group-practice
Title: Really bad website
Rating: 1 out of 5
Visited: September 2022
Really bad website = patients having to phone for everything = reception unable to take (prob more urgent calls).

Solutions: perhaps the manager could go on computer training (one day on "how to update a website" / "the basics of an efficient website" may help). 

E.g., Latest flu jab information: The nurse will inform the practice of next available flu appointments on Friday. This information will not be added to the website. Instead every parent must phone the reception to ask?! 
The website says: "The website will be updated as soon as we have more information." - but this is not true.
GP surgery review: paxton-green-group-practice
Title: Poor website and poor reception staff
Rating: 2 out of 5
Visited: August 2022
I cannot book an online consultation as the 'surgery is closed' even though it is during opening hours and surely it should be possible to book an appointment out of opening hours anyway? I rang reception and the phone just dropped out after holding for a while during opening hours. It is also impossible to leave feedback in the Feedback and Complaints section. It also appears that you have to ring the surgery to get your password reset.
GP surgery review: paxton-green-group-practice
Title: refused care
Rating: 2 out of 5
Visited: July 2022
tried to register a visitor as a temporary patient but was told that the practice does not do this - this meant that my visitor did not get access to care. was given no reason for this and the receptionist was incredibly rude. worst patient care i have not received in a long time
GP surgery review: paxton-green-group-practice
Title: Great surgery
Rating: 4 out of 5
Visited: June 2022
I contacted the surgery today after the 4 day bank holiday for some advice and was called a few hours later. The NHS is under such strain at the moment and I was so impressed by the efficiency of the surgery, thank you!
GP surgery review: paxton-green-group-practice
Title: Fabulous  practice
Rating: 5 out of 5
Visited: June 2022
Been going to this surgery for years and they are amazing the doctors are so caring and understanding always go that extra mile to help think we are extremely lucky in this area to have such a good doctors surgery to go to . Also fantastic staff on phones and front desk  beautiful ladies and great pharmacist and nurses . Honestly amazing all round .
GP surgery review: paxton-green-group-practice
Title: Worse Practice i have ever been too.
Rating: 1 out of 5
Visited: June 2022
I have been going to this GP for more than 5 years, however recently they have started to become ridiculous. Also, after almost every GP appointment, i never feel comfortable because I feel so rushed by some doctors, and I do not think they consider any of my issues properly. 

Now I will not only put the negatives out there, i have been taken care of by some nice doctors, who helped with my issues years ago. 

Now with the receptionist, they are so disrespectful and impatient. I do not know if there is also a problem with their phone line, but sometimes when you are in the middle of talking to them or just after talking to them, it cuts off just like that. I have reported this problem in December 2022. 

There has been times where I have called from 8am, and I would not get through a receptionist until 45 minutes later. When I do get through a receptionist, they respond in such a blunt and harsh manner when they speak. I always try my best to respond in a respectful and kind way, but they still respond back so rudely.

Their calling times are from 8 - 10 am I think, and you do not always get an appointment straight away. For example, if you want to book an appointment, their nearest ones would be two weeks later, or more. It can be less than 2 weeks but that is rarely ! 

Furthermore, i experienced an issue in 2022, and booked an appointment. When I saw the doctor during my appointment, she rushed so much, seemed as if she did not care, even when I was explaining my problem, she did not even try to help me for my situation and I remember she even said “I’m not talking about the last time I am talking about now” and said it harshly. She prescribed a medicine that was not even related to my problem at the time. I was trying to explain how my issue has affected me before that appointment, and she made me feel some type of way because of how she did not consider my situation.

Overall, i would not recommend this group practice, please find another local one, thanks.
GP surgery review: paxton-green-group-practice
Title: 1st class practice
Rating: 5 out of 5
Visited: June 2022
I continue to be impressed by the practice.  I called the Telephone Advice Line at 8.50 am and was speaking to a doctor by 9am who was helpful, thorough and understanding and took the trouble to explain clearly the reasons for the blood tests she was ordering for me.  Thank you Paxton Green
GP surgery review: eltham-medical-practice
Title: Awful Practice for patients with mental health
Rating: 1 out of 5
Visited: August 2022
Service here is absolutely appalling. Truly disappointing and have finally decided to leave this practice as it's significantly impacting my mental health. The receptionist appear to be clueless, no one ever seems to know what they are actually doing and they all contradict each other. I am on anti-depressants and I have repeated prescriptions and I can't get them until I am seen by a GP.  It takes multiple attempts to get through to the appointment line and when I'm finally first in the queue the line drops and I'm back to square one. If I manage to get an appointment I'm given an appointment slots within 3-4 weeks!! The website they continuously refer patients to use is awful and hardly ever works.
GP surgery review: eltham-medical-practice
Title: Satisfactory
Rating: 4 out of 5
Visited: August 2022
I want to know my blood group ASAP as my daughter who had a baby is very very rare blood group and I'm concerned re my underlying health and history of blood clot
GP surgery review: eltham-medical-practice
Title: Awful wait times
Rating: 2 out of 5
Visited: July 2022
Trying to get through to get an appointment is horrendous. Today’s wait was 45 minutes for my call to be answered to then be informed the next standard appointment is in 4.5 weeks time…appalling. It’s pot luck with the reception team too. Some are really helpful and polite others far less so. I know the surgery is under huge pressure but this is no fun from a patient perspective and the wait times for calls / appointments really need to be looked at.
GP surgery review: eltham-medical-practice
Title: Awful receptionist & month waiting list to see a GP
Rating: 1 out of 5
Visited: July 2022
Thankfully, I’ve not needed to see a GP often. However, the few times I had to, it has been mission impossible (it’s been more so long since I saw a GP that I start to doubt if there are actually any working in the practice). When lucky, I got an appointment with the nurse practitioner (who thankfully are very good). Otherwise, I’ve been asked to call in a few weeks as there are not appointments and the calendar for the next ones has not been released yet. 
Today, I visited the practice to get an appointment with the nurse and one with the GP. I’ve been told I’ll have to wait over a month to see the GP and 3 weeks for the nurse. 
The receptionist was very unsympathetic, abrupt and not interested in helping. When I said I could not wait a month, she said my case was classified as routine based on 1 symptom and a 30 second one way-conversation. I very much doubt she has the necessary qualifications to make that assessment so in the end is not just the unpleasantness that you get but also they put their patients lives at risk. 
I have no doubt they have a big workload but this is not an excuse. I worked as a nurse in the NHS for over 15 years and no matter what you always try to treat patients respectfully and with dignity. 
She made me feel like she was doing me a favour and I should be thankful to even get an appointment instead of being my right as a tax payer. 
No wonder why illnesses and diseases are not being detected early enough. Sadly, primary care is just getting worse by the day and the only resort for people is end up in A&E / hospital in order to be seen by a Dr which consequently overwhelms these services.
GP surgery review: eltham-medical-practice
Title: How can non medical trained staff triage patients?
Rating: 2 out of 5
Visited: June 2022
I really don't get why reception want to know why you wnt to see the gp for me its patient confidentiality, Often very personal triage in a hospital is done by a nurse! How can ra receptionist who do not have any medical training triage patients.
GP surgery review: eltham-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: June 2022
Receptionist extremely empathetic and helpful. Really uplifted my spirits. GP gave me a phone consultation within 2 hours of calling and prescription sent to local pharmasist. Thankyou
GP surgery review: eltham-medical-practice
Title: Disorganised staff
Rating: 2 out of 5
Visited: June 2022
Waited 4 weeks for an appointment with doctor arrived 10 mins early was told by receptionist to take a seat through doors in waiting area ( from where you cannot be seen by receptionist) after waiting 50 mins went back to reception to enquire as to how much longer I would have wait to be seen only to be told the doctor had gone home. The receptionist had forgotten to book me in.  Since the surgeries merger the service has become a bit of a shambles  they cannot continue to blame Covid for this. Receptionists in general need to be given training as to how to deal with patients sympathetically.  The receptionist I had on the above occasion was truly apologetic and did fit me in next day but in general my family’s experience with this surgery has not been a good one
GP surgery review: eltham-medical-practice
Title: Bad communication
Rating: 2 out of 5
Visited: April 2022
I had a call from the surgery on 31.04.2022.I was prescribed antibiotics and asked for a sicknote from that date up until the following Tuesday.I am still getting over covid but was past my 10 day isolation,which meant I needed a sicknote as was not able to go back to work.I was told to attend the surgery the following day to collect my sicknote.I was not well and when i arrived at the surgery I was told it was not there and the lady who I spoke to was not in.I told them I needed it for work,I was informed that the she would be back on Monday and will sort it out.I have called the surgery today and hung on for 40 minutes to be told that the person is not in today and they can’t give me a sicknote for covid.I explained to the receptionist I need this certificate for work and she informed me that the lady I spoke to don’t do sicknote.I know from previous experience that this person can do sick certificates .aparently there was only a note on my notes about a urine infection.I then asked to have an appointment today with a doctor to get my sick certificate,I was told sorry we can’t do this on the inquiry line.I am so stressed unnecessarily and am now hanging on yet again for the appointments line.I work for a surgery myself and would of dealt with this in a completely different way.I think there needs to be some serious staff training as I am now in tears over all this .All I wanted was a sick certificate and have to go all through this to get it .
GP surgery review: eltham-medical-practice
Title: Dealt with in a respectful and understanding manner
Rating: 4 out of 5
Visited: March 2022
I visited the Westmount Surgery recently with my elderly mother who is under the doctor receiving treatment. As was our experience previously the doctor and staff were very helpful. In particular the doctor showed respect and understanding and took the time to explain things to my mother who is slightly deaf. This is something that people don't always do when dealing with the elderly so is very much appreciated.
GP surgery review: eltham-medical-practice
Title: Terrible
Rating: 1 out of 5
Visited: January 2022
I arrive ten minutes early for my appointment. I waited for 45 minutes in a near empty waiting room. After walking 45 minutes I gave up, I told the receptionist that I had been waiting for nearly an hour, she looked surprised, I couldn’t wait there any longer not knowing how much longer I would need to wait. Why bother having a booking appointment system only to spend 45 minutes in the waiting room
GP surgery review: addington-road-surgery
Title: Rude receptionists and never on time appointments
Rating: 1 out of 5
Visited: May 2022
This surgery has gone downhill year after year. Today was the final time before I move surgeries. Left 55 minutes late with my 18 month old waiting for her vaccinations. Toddler is getting in a right state as is now really hungry . Receptonist was beyond rude and told we are expected to wait or reschedule (despite this happening all the time so would mean waiting again on another date) the GPS themselves are helpful but stretched so hard to get appointments. Nurses are very friendly. The receptionists are always rude. Do not recommend.
GP surgery review: addington-road-surgery
Title: Poor Service - Reception Staff
Rating: 1 out of 5
Visited: April 2022
I tried to make an appointment for my 3 year old to have the polio booster vaccination. I was told l need to call 119, nothing to do with GP's!!! I said l have the NHS letter that states I can call GP for appointment for kids 1-4 - at that point l was cut off!!!!
GP surgery review: addington-road-surgery
Title: Telephone appointments IMPOSSIBLE!!!!
Rating: 3 out of 5
Visited: April 2022
If you ring at the required time of 8am do not expect to speak to anyone for at least 30 mins. After this time it appears all morning appointments are gone. People now apparently queue outside the surgery long before 8am in order to obtain an appointment. Unfair to people who do not have mobility to stand wait outside the surgery. MORE Doctors are required/needed to work in this surgery. Change the system, train the staff correctly in order to keep the staff. Make the management and partners aware of the severity of how this GP is failing. We contribute towards having a good service then please supply a good service. Receptionists should not have to take abuse from frustrated patients, yet where can the patients go and be heard! More GP’s are required as this is a practice as this practice does have a very large amount of patients.
GP surgery review: addington-road-surgery
Title: Has gone downhill since it first opened
Rating: 1 out of 5
Visited: April 2022
Impossible to get an appointment. Called at 8am in the morning but phone kept getting cut off. I subsequently drove to the surgery as I thought the phones were not working and was told they only had one receptionist answering the phones that day and one doctor! Astounding as they have at least 6 consulting rooms for doctors/ nurse practitioner. I was also told that afternoon appointments would not be released until after midday. I called at 11.50 and when I eventually got through I was told there were no appointments left but that the duty doctor would call me. I waited all day by the phone but there had been no call from the duty doctor but as soon as I went to the bathroom the phone rang so I missed the call. I called the surgery back and I was told that the doctor would be messaged and I would get a call back but they never did. Even trying to book an appointment in advance is impossible. Restrictions have been lifted. In all other sectors such as schools and hospitals services have continued and are back to pre pandemic levels. Doctors' surgeries need to return to normal and offer their patients the face to face level of care that they are due. The lack of primary care available at this surgery for the size of the surgery and the number of patients they most likely have registered with them is not acceptable.
GP surgery review: addington-road-surgery
Title: Hard to make contact
Rating: 3 out of 5
Visited: March 2022
Called for test results and was told my GP wasn’t aware that I’d been sent for the test ! Was promised that they’d investigate and call me back. They didn’t.
I’ve since called twice, both times after 2.30pm. First time held on for 45 minutes and second time (today) for just over 1 hour. On both occasions as I got to front of queue a message played saying that Test Results are available from 2.30pm and I was then cut off.

Not sure what else I can do but I’m concerned that no one knows the outcome of an Electrocardiogram test that it seems was pretty important that I had !
GP surgery review: addington-road-surgery
Title: Above & Beyond
Rating: 5 out of 5
Visited: March 2022
The Addington Road practice has gone way above and beyond. Over the past few months I've required a string of interventions - major and minor, and the level of care provided has been remarkable. I am so grateful for the speed and generosity that's been sent my way. And incredibly thankful for the compassionate support of my GP, and of all the surgery staff. The impact of their kindness and professionalism is felt throughout my family, and we recognise how fortunate we are. Thank you so much.
GP surgery review: addington-road-surgery
Title: Great outstanding Practice
Rating: 5 out of 5
Visited: February 2022
They always bend over backwards to please everyone. My previous practice would always refer you to econsult, even till now but this practice always tries their best to accomodate everyone. I was so surprised that they were still seeing patients during the pandemic under extreme conditions and their receptionists are very helpful. The Drs are nice and would always go over and above their call of duty. The nurses are always pleasant and always smiling too. In all fairness, i have never been to a nicer practice.
GP surgery review: addington-road-surgery
Title: No appointments
Rating: 1 out of 5
Visited: February 2022
By the time the phone queue or call back arrises no appointments left, I'm told by call handler "we have a shortage of dr's & staff due to civid, when are you going to stop using covid as an extremely poor 'service'  this surgery says no to everything requested/suggested.
You are not offering a service i am entitled to & contribute to, sorry isn't good enough.
Give us a service you claim to provide
GP surgery review: addington-road-surgery
Title: Awful Communication
Rating: 1 out of 5
Visited: January 2022
Thought calling at 3pm in the afternoon would be I would have more chance of getting through to get test results. I was caller number 5, an hour later I got to be caller number 1 in the queue but the machine then said 'test results are available after 2:30pm please try again later'.... I called at 3 which is after 2:30. I then tried again but was cut off again. I then tried to call and directed myself to the receptionist instead but the machine said they only work from 8am-2:30pm, so who am I meant to call to speak to my doctors surgery if there are no receptionists! Very poor communication as this is not the first time something like this has happened to me.
GP surgery review: herne-hill-group-practice
Title: fantastic practice
Rating: 5 out of 5
Visited: March 2022
i went to the surgery for the first time in a while the doctor who i saw was lovely i had to wait a while for my transport back home and i must say the receptionists were really lovely. one of them offered .me a cup of tea.when i ring in with a problem they always are able to sort it out. despite the problems they must have with the virus .they always seem to be working hard at their desk i would recommend this surgery to anybody who asked me.