janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: squires-lane-medical-practice
Title: Words fail me it really can't be worse
Rating: 1 out of 5
Visited: September 2023
When will someone come and inspect this surgery?
I am standing in the GP surgery, desperate for an appointment for my child yet told to complete an e consult. 

The e consult is a long form that you are only allowed to complete 4 hours a day between 8-12. 
The number of times I have done this and not received a call in the time specified. And if you do receive a call and you miss it (because you are working and not staring at your phone in the vain hope the GP might contact you) well you missed your chance, e consult all over again.
Receptionist absolutely rude. Every single one of them. It feels like they are robots programmed to say e consult to you.
I have had to contact this surgery 3 times in the last month and now will make the move.
I put off making GP appointments because of the stress. My kids are now a bit older (3) so can probably walk the extra 15 minutes.
Such a horrible place.
GP surgery review: squires-lane-medical-practice
Title: Lacks empathy and feel vulnerable
Rating: 3 out of 5
Visited: August 2023
Child had blood test and DR rang today without an arranged appointment to discuss results so missed their call. Phoned surgery ans receptionist said they would pass on message and get GP to call back. Waited and few hours later told to call to get test results. Phoned back and told by receptionist that need to speak to GP. I tried explaining that I tried to and have been waiting for a callback. Receptionist says next appointment is in a weeks time. I said given that the GP called so soon after the blood test shows urgency as well as whether to continue with current medication. Receptionist said that so you’re refusing the appointment next week. Huh?!! I said no, just that it’s important given that the GP has phoned me to discuss results and you won’t give me the results or tell me whether to continue child with current meds that I have an appointment sooner. She then directs me to econsult (which is closed after 12) to make an appointment as the GP won’t call me until I make an appointment. I asked her to pass message onto GP which she said I would have to put in a request via econsult. Basic empathy and patient care is missing here. Dealing empathically with vulnerable patients does not seem to be a priority here. They cause you more stress and distress when they should be causing you no harm. Honestly, this surgery could not get any worse when it comes to patient care.
GP surgery review: squires-lane-medical-practice
Title: Rubbish, no sense of time
Rating: 1 out of 5
Visited: July 2023
Such a bad surgery, I was on time for my appointment dr came after 10 mins of my appointment and seen 40 minutes. It’s terrible
I was waiting, working in busy pharmacy, but this surgery don’t care about anything rather than themselves. They takes patient for granted, we pay so much taxes and can’t have proper service once in a year. Shame
GP surgery review: squires-lane-medical-practice
Title: This is not a Dr Surgery - it’s an admin centre
Rating: 1 out of 5
Visited: June 2023
After 34 years had to leave this practice as the only recommendation they give is to go to A&E all the time. E consult always replied to by admin staff only who are unprofessional and unhelpful. At my wits end as get no medical help so had to change surgeries. This Dr Surgery is not fit for purpose and needs to close for their patients sake.
GP surgery review: squires-lane-medical-practice
Title: Horrible GP practice
Rating: 1 out of 5
Visited: May 2023
This is my GP practice in the past 5 years which I last 4 years I was not able to book an appointment to see my doctor nor nurse.
I’m diabetic insulin dependent and  when ever I would like to speak to the doctor they offered me e consolation. 
As soon as they received they’re always asking me to go to A&E although I do not need. 
No even basic communication between patient and doctor!
Moreover, I have children 7 and 2 years old and not able to bring to the surgery when needed.
What kind of patient care is that!?
Do not recommend to no one.
GP surgery review: squires-lane-medical-practice
Title: Close or do a better
Rating: 1 out of 5
Visited: March 2023
I have been at this GP for far to long 
Finally I've taken the plunge and started the process of changing. I have a child with complex needs and getting to see a doctor is a highly anxiety inducing and stressful experience. Often I hold off as long as I before completing an econsult because I know how awful the service will be. I have been reduced to tears by the surgery before and the receptionist no matter who and how many times have changed are rude and inconsiderate of the fact they are providing a level of care. They give appointments without consideration that you may be working and never offer appointments after 4.30. Often there is no doctor in the surgery so emergency appointments can't happen. Over the last year, whenever I have needed medical assistance I've needed to call 111 which are a far busier service and I have always got the help I've needed. My child complex needs are not adequately followed up and as a result of this GP have progressively got worse. I feel frustrated and upset by the fact that an NHS I love so much is represented by the people running this GP. It not working, change, do better!!! I worry for those who may have mental health issues  are registered at this GP. Do not register here, you'd be better of without a GP than this one. Just the thought of almost being rid of this surgery makes me feel instantly lighter.

I will say this, the nurse heard me once almost having a breakdown when in desperate need of an appointment for my son and she called me in and gave me the appointment he needed for later that day - so its not that receptionists can't give you the appointment its that they won't.
GP surgery review: squires-lane-medical-practice
Title: Poor Medical Practice
Rating: 1 out of 5
Visited: January 2023
I would like this medical practice reviewed for its governance in medical practice and logistics. Several econsults are required to achieve an outcome. Patients are not informed of outcomes and require to call periodically. I have mad my medication rejected on several occasions after visiting the hospital and under the care of a specialist for long-term treatment. They request to provide suitable months supply even though I am not under their care and hospital letters to them explaining the long-term medication does not provide sufficient evidence. The team seem not to act on requests. Econsult request portal is closed even during opening hours of the practice.
GP surgery review: squires-lane-medical-practice
Title: Rubbish surgery
Rating: 1 out of 5
Visited: December 2022
Not sending prescription as request, bad stuff, rude people work there, stay on the phone for long time not aswering,  fill the E consult , but not get a phone from Dr as it should be, horrible horrible sirgery
GP surgery review: squires-lane-medical-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: December 2022
I did econsult regarding my visit to A&E and I needed extra medication as directed by the hospital. The doctor, disregarded it as I had to re visit the A&E for something different as well as the fact that I didn’t get more medication from the GP. They disregarded my econsult saying I have to do another one when I just did one. I called the GP several time to explain that I need this medication, it led to me staying 17 hours in A&E when I needed was just a prescription from my GP. I called several times to explain this, receptionists are rude and don’t let you speak to the doctors, doctor just ignored me in the end. I even sent an email, no response. They don’t care at all. I still don’t understand why this practice is still running.
GP surgery review: the-mountfield-surgery
Title: Unhelpful, unprofessional.
Rating: 2 out of 5
Visited: December 2023
I called to register with this practice, as it's nearby and it has decent reviews on Google. But I was told to "go elsewhere" after I asked if it was possible to get proof for the "3 month waiting list"  I was told of, I requested this because my employer needs proof that I have been to a local GP. 

I totally understand the pressure the NHS is currently under, and if they couldn't provide that. 

But telling me to "go elsewhere" , and "no GP provides that" was not neccesary and unprofessional. I didn't have an issue with the waiting list. She, didn't ask if there was anything else I needed. And proceeded to hang up, this happened today.
GP surgery review: the-mountfield-surgery
Title: Empathic doctors, efficient caring staff
Rating: 5 out of 5
Visited: July 2023
I find this GP extremely well run. Receptionists are efficient, responsive and caring. Doctors listen, investigate your concerns. I am very happy and grateful that myself and my family can be cared by such wonderful team. Thank you Mouthfirld surgery
GP surgery review: the-mountfield-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
This is a great “ family Gp “ practice . As a patient I feel that the clinical team know and care about my health and well-being . Getting an appointment is east as there is a selection of walk in surgery / appointments/ and telephone consultations . All of the clinical team are very experienced ( and it shows ) . The receptionists are very professional and welcoming making a trip to the surgery as stress free as possible . Obviously the health service is operating under a great deal of pressure but at mountfield they remain very patient focused
GP surgery review: the-mountfield-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
As usual, I received efficient and professional service not just from the doctor but the reception staff - and I hardly had to wait!
GP surgery review: the-mountfield-surgery
Title: Gone downhill fast
Rating: 2 out of 5
Visited: August 2022
The phone system has been changed to an automated one. To make an appointment you must wait on the phone. Currently into my 22nd minute of waiting. The whole time being told I am caller number 2 in the queue. I haven't managed to see a doctor face-to-face since before the pandemic but now I can't even book a telephone appointment.
GP surgery review: the-mountfield-surgery
Title: Excellent service and advice
Rating: 5 out of 5
Visited: June 2022
The surgery could not have been more helpful and the appointment system was excellent. Care and attention was first class. I'm delighted to be a patient at Mountfield.
GP surgery review: the-old-court-house-surgery
Title: Bad practice
Rating: 1 out of 5
Visited: October 2023
you can not reach the practice at all on the phone. Takes if you are lucky minimum 30 mins to answer and that's on a good day. More likely to get it answered in 1 - 1.5 hours only to be told irrelevant or wrong information. 
They don't even know what is happening with referrals and I have to chase them for it rather than the other way round.
Website gives wrong information. It leads you to Patient Access platform for online appointments only to register and be told that the service is not available for this particular GP through the platform. neither is it available through the NHS app.

Overall bad service
GP surgery review: the-old-court-house-surgery
Title: Prescription problems
Rating: 2 out of 5
Visited: June 2023
I've been at this surgery for 2 and a half years. Overall I've found the doctor's very helpful, but I've been plagued by problems with my repeat prescriptions, which can take weeks to show up from the time you request them.

Today I called up asking for help with an emergency prescription and was curtly told they wouldn't help and I would have to use their normal prescription request form. As that could take weeks I've had to urgently seek help elsewhere.

I will be leaving the practice as I am a diabetic and it's essential I receive my medications when I need them. I can't keep waiting and risking my health.
GP surgery review: the-old-court-house-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: June 2023
Old Courthouse is an excellent surgery, with wonderful staff. The doctors and nurses are knowledgable and professional but also sympathetic and friendly. It's very efficiently run in terms of getting appointments, prescriptions and referrals. Recently, I had a phone consultation for knee pain. Very quickly I was sent a link to book an MRI scan which I had within the week. I have already had the results explained to me by both a physio and a doctor at the surgery and have now been referred to hospital for further treatment. I'm impressed!
GP surgery review: the-old-court-house-surgery
Title: Patient and Caring Receptionists
Rating: 5 out of 5
Visited: May 2023
The receptionist I spoke to was really very caring and understanding.  Worth the long hold waiting time to be dealt with effectively and with full empathy.
GP surgery review: the-old-court-house-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: April 2023
I have always had a good experience with this surgery. Their online service is fantastic, whenever I submit my issue or query I have a response within 24 hours from the doctors or reception staff. The doctors are efficient and helpful, as are the staff. I would highly recommend this surgery.
GP surgery review: the-old-court-house-surgery
Title: Helpful Receptionists
Rating: 4 out of 5
Visited: February 2023
I have sadly had to ask for the help of the receptionists at Old Court House to help me navigate the inefficiencies of the hospital referral system, get urgent medical help and on occasion to support a family member access support lately. I have found the receptionists who are put in the role of gate keepers to be really helpful and understanding. This has changed hugely in the last 2/3 years and has left me feeling very grateful for the kindness and help. Thank you.
GP surgery review: the-old-court-house-surgery
Title: Great Reception
Rating: 5 out of 5
Visited: December 2022
Exemplary service from the receptionist. 
Proactive , friendly and “can do” attitude both in person and via phone .
GP surgery review: the-old-court-house-surgery
Title: Listening to patients
Rating: 5 out of 5
Visited: June 2022
A very pleasant and easy experience.
Booking a consultation was easy and the receptionist very helpful.
The consultation itself with a nurse was professional and the way I was treated was helpful and encouraging. The atmosphere was relaxed.
GP surgery review: the-old-court-house-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: April 2022
I have been with the Practice for over 30 years! I’ve always been happy with the service they’ve given me and my family but particularly impressed during the Pandemic when I know things have been difficult. In past year I’ve needed to speak to a doctor on various health issues and there has always been one available to me. In fact I have had several face to face consultations over the past 6 months. All the doctors I have seen have spent a considerable  amount  time with me and I’ve received a phone call within and few hours of calling the Surgery. Great Receptionists too!! Thank you!
GP surgery review: the-old-court-house-surgery
Title: Great polite new reception and efficient
Rating: 4 out of 5
Visited: April 2022
I had trouble with uploading a request document on the website and the new receptionist was extremely helpful. She went over and beyond to help me during the phone call and speedily delivered via text my blood test form in a matter of minutes of uploading the request. Thank you all at the Surgery.

Wilson
GP surgery review: the-speedwell-practice
Title: Unhelpful attitude by reception staff
Rating: 1 out of 5
Visited: December 2023
It is rare that I write critical feedback as I appreciate all the work that is being done and of course the staff that I value. However, recently, we have run into less than satisfactory interactions with your side. It is in relation to my toddler son who has a vulnerable chest and requires ongoing treatments.

I received a text on my mobile phone, that based on his vulnerability in Winter (he has repeated hospital admissions with viral chest infections), he needs a flu vaccine and advised that I book an appointment. I filled in the form as we have done several times before on the mobile phone. An automatic test promised a contact within a day. No contact was made. I filled in the form a second time to the same effect. My wife also did the same and no reply or call was made. A few days later we were about to run out of critical medication and I called your reception. The reception lady said that a vaccination appointment date has been fixed and communicated by text to my mobile phone number. Regarding the prescription, She said a link was sent to my phone number. The problem nothing came.

I had to walk into the practice myself. I checked my phone number there was an error by one digit. I do not understand how this is happened, I used the same number multiple times and every time there was no issue. I corrected the number, she said she sent the details again, nothing came in phone even with the supposedly corrected number.

I went back to the receptionist, she initially denied receiving any e-mails from myself. She tried to argue that there is something wrong with my phone and I should check with my service provider. When I said, also how about the e-mail about patient access instead of a prescription when I know patient access is not available for children. 

There was some back and forth exchange which I feel was not helpful as she kept brushing me off to check with the “service providers” even thought I pointed out it can not be both myself and my wife have faults with our mobile phones? 

Somehow, she managed to find the e-mails I sent after my insistence and after I had to explain why I need this prescription a.s.a.p.  She told me to wait for a reply from the prescription team within 24 hours. I have not still received any texts or links on my phone even after the supposedly corrected number.

What I find sad is the way, I was brushed off and not taken seriously when there was clearly, a technical issue that needs to be solved. Only after my insistence that she gave me the e-mail address and I feel the tone, and the body language lacked in the necessary empathy and helpfulness required in such a situation. Instead of looking into the issue, was I was brushed to “check with my service providers”. In all this, what at stake was forgotten, there is a vulnerable child who needs this medication without interruption, and this should have been the focus of this encounter.
GP surgery review: the-speedwell-practice
Title: Poor appointment system
Rating: 3 out of 5
Visited: November 2023
The appointment system is disappointing. You are only able to book an appointment now via the online platform. This platform is supposed to be open until midday but now closes once capacity has been reached - on this occasion by 9.30am. I tried calling to make an appointment as I could not access the online form and was told the only way of booking is via the online platform. My other option was to call 111. This system does not take into consideration vulnerable or elderly patients who may struggle using online. What happens if you are medically unwell in the afternoon and need to see a GP. Pushing them to 111 is not the answer. I understand that general practice is under strain but this doesn’t help the system, is against the access requirements set this year and doesn’t feel particularly safe. Surely there should be access in the mornings and afternoons. Maybe consider a secondary option for patients who struggle with online access.
GP surgery review: the-speedwell-practice
Title: Worst GP practice
Rating: 1 out of 5
Visited: October 2023
I have been waiting 9 years for second opinion. As a result of wrong diagnosis I ended up in wheelchair and with chronic pain. During Covid I volunteered around 30 times for the practice for free. After 6 years of waiting I left the practice. Recently I moved back to them and because of that needed review of my medication. Doctor said they can’t give me any painkillers at all and was told to get paracetamol of the counter. I would never choose them again.
GP surgery review: the-speedwell-practice
Title: New triage system not fit for purpose
Rating: 3 out of 5
Visited: June 2023
The new Accurx triage system is not fit for purpose as it is constantly turned off early, and the receptionists can't / won't help make appointments after that time, simply repeating "log in at 0600 tomorrow / Monday". There is no recognition of the fact many people are unable to do this early in the morning. There must be a facility to use the triage system later in the day rather than it being turned off at an arbitrary time each morning - why not turn it on from say 0900-1200 and 1500-1800 each day giving everyone a fair chance to access their GP? 0600 to an unknown time in the morning is not reasonable.

Furthermore, and probably more importantly, when you have an ongoing issue being investigated and require a series of follow-up appointments with a named GP, why are patients forced to go through the triage system anyway? In these cases, common sense should be applied and the receptionists should be empowered to make the follow-up appointment over the phone. Even better would be if whichever triage system was in use required a login with a username / password so patients could add additional info and requests for follow-ups to their case history at any time.

The old Patient Access system was the best when the practice used that as you could log in and select an appointment at a convenient time. Now, if you receive an appointment, no notice is taken of your availability, which is frustrating for those who work full time and have many time commitments.

The GPs at Speedwell are excellent but it's frustrating and upsetting that the practice has made it so hostile for some sections of the community and those requiring follow-up to access its services. Technology is great but it's not being used effectively here, almost just as an overlay to existing manual systems, which is the worst of both worlds.
GP surgery review: the-speedwell-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Twice recently I have written about a concern first thing Monday, and have been called back with an appointment later the same day. Anxiety fixed. Service excellent.
GP surgery review: the-speedwell-practice
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
I Like the new Triage system, less waiting around, swift call back and I was seen the same day.
Practice  refurbishment definitely  an improvement.  
 Receptionist and Doctors doing a good job..
We’ll done to all and thank you to everyone.
GP surgery review: the-speedwell-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I arrived just before my appointment time and was immediately seen. I didn't have to wait very long at all. The doctor was friendly and explained everything to me clearly and was happy to answer my questions and explain anything to me. Really can't fault the service it was very good especially given the pressure GPs are under at the moment. It's never easy seeing a doctor but I was made to feel comfortable and welcome.
GP surgery review: the-speedwell-practice
Title: Poor standards
Rating: 1 out of 5
Visited: December 2022
Some Receptionists at The Speedwell Practice are unhelpful and rude.
The Triage system is not suitable to everyone; no allowances are made to help patients that cannot get up early to fill the required form.  If missed the Receptionist does not help in anyway with appointments - one of the Receptionist's accused me of arguing (which was not the case) then cut me off when I asked to speak with my GP who was on duty.
This sort of thing cutting off patients who are not well, not able to speak to their GP should not be happening.
Practice Owners please address this urgently.  
Why is this happening?  There is no courtesy / duty of care shown to patients.