janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: summertown-health-centre
Title: No booking
Rating: 1 out of 5
Visited: August 2022
I booked an appointment on the 16th to be seen for physio! Got told to I would be seen on the 25th at 8:00 when I arrived there was no recall of my booking nothing had been logged at all, so I had completely wasted my time. The gentleman who I spoke to when I arrived expressed his apologies and said he couldn’t understand how this has happened.
GP surgery review: summertown-health-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: August 2022
With all the negativity about GP surgeries I wanted to strike a balance by saying how excellent the Summertown Health Centre is. 
There is very little waiting time to talk to Reception Staff who are friendly and very helpful. I've subsequently been able to speak to a Duty Doctor (the same day) and immediately given a prescription or referral (X-ray etc).
GP surgery review: summertown-health-centre
Title: Failure to make referral a final straw
Rating: 1 out of 5
Visited: August 2022
Having struggled over the past two or three years to get advice from gps at this surgery on how to manage my recently-developed psoriasis - advice on how to use the medicines prescribed has varied from none to inconsistent - I asked the gp I spoke to in August to be referred to the Dermatology Department at the JR hospital. He agreed to make the referral. However, on checking over a month later to see if the referral had been made I have now found out that there is no record of this having been done.

I will now have to try to get another appoinment to speak to a gp in order to persuade them to make a referral. The gp in question told me that psoriasis is generally managed by the surgery, but my experience means I am lacking confidence in such a process and would like to talk at least once to a specialist.
GP surgery review: sonning-common-health-ctr
Title: Cannot fault this surgery
Rating: 5 out of 5
Visited: May 2022
I literally cannot fault this surgery at all.  GP's (especially female ones), nurses and admin staff including dispensary go above and beyond to help their patients.
GP surgery review: burdwood-surgery
Title: Unsatisfactory Visit
Rating: 3 out of 5
Visited: May 2023
i picked up a blood pressure machine on the 22nd may 2023 i attempted to use it the following day .i found that the cuff would not stick & presumed that it was fed the wrong way & so reversed it so that the Velcro would stick together & also the attachment to the lead would not remain in place in the machine.i returned to the surgery today 23rd may I asked the receptionist if the cuff was the right way round but she said that she had no idea & that she would ask a nurse.I was given a replacement as apparently there was a piece missing the receptionist made no attempt at an apology for the faulty equipment & my need to make a special journey to return it & also when I asked if I could ask a nurse if the cuff was ok she said”no it will be right”.I thought that my visit could of been dealt with in a more pleasant manner.
GP surgery review: burdwood-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
We had a problem which needed some assistance with complex documentation from various staff members of the Burdwood surgery. As always they were very helpful, and their work resulted in a successful conclusion to our problem. 
I would recommend this surgery to all.
GP surgery review: burdwood-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
From the receptionist to the doctors, always professional, kind, helpful and accommodating. The doctors I have seen have been amazing, you never feel rushed and always feel listened to, they really do put their patients first, the reception team are always willing to go above and beyond to help you. Honesty just an all round great practice!
GP surgery review: burdwood-surgery
Title: Gold Standard GP practice
Rating: 5 out of 5
Visited: December 2022
I am perplexed by the negative reviews because as far as I am concerned, the Burdwood Surgery offers a gold standard of patient care and accessibility.

I am no great fan of the NHS as an institution by any stretch of the imagination, having been let down by various specialists time and time again. However, the one constant on which I can rely is this GP practice.

My own GP genuinely listens to me when I am discussing my complicated medical history and he has been so helpful in obtaining referrals, chasing up delayed hospital care and ensuring that I have the medication I need.

I have never had an issue in obtaining a face-to-face appointment when it is needed. The staff at the front desk are genuinely kind and helpful (which was a shock to me when I first joined the practice 10 years ago!). At my previous practice, I was used to the stereotypical gargoyles that would do everything possible to prevent access to GP care. The ladies at Burdwood could not be further from that and they always do everything possible to assist me. 

In fact, I needed help today as I have developed an infection at an old fistula site. When I contacted my colorectal surgery team at John Radcliffe hospital to ask for help, I found out that it has discharged me from my ongoing care without telling me or my GP (despite the fact that it did not see me during COVID). I rang up Burdwood today, explained my dilemma and my GP saw me in person within a matter of hours. As well as examining me and issuing antibiotics, my GP is going to contact JR and make sure that I am re-referred to the colorectal clinic. Therefore, when I read comments that suggest that vulnerable patients will not been seen urgently, I have to state that my experience is vastly different (not just today, but on several other occasions over the years as well).

The prescription team are also incredible. It is not the first time that I have lost track of my medication and needed to make an urgent request because of my poor time-keeping (with my own poor health and an unwell mother, I am prone to lose track of the days). However, it has always been extremely understanding and I have never been without my medication, no matter how fine I have cut my deadline!

Post-pandemic, we are living in a very different world. Everybody seems to be less understanding and more demanding and I know that some of the staff must feel so demoralised at times. However, I am very, very grateful for the service I've received at Burdwood over the last 10 years and I thank all of the marvellous staff at the practice.
GP surgery review: burdwood-surgery
Title: Great care and very helpful
Rating: 5 out of 5
Visited: March 2022
Took in on time for my health check. Clear instructions and helpful advice. Left with blood pressure monitor which was available at time of appointment
GP surgery review: falkland-surgery
Title: A good experienc
Rating: 5 out of 5
Visited: September 2023
Recently registered with Falkland, after moving from another local surgery. Had difficulties with an ongoing cough, which went on for weeks. After filling in the e-consult form in the morning I was able to see a paramedic at the surgery that afternoon and a course of antibiotics prescribed shortly afterwards. Staff are all very accommodating and are under pressure with high demand on the NHS but I couldn’t fault the service I received. Thank you.
GP surgery review: falkland-surgery
Title: Brilliant service
Rating: 5 out of 5
Visited: February 2023
I recently experienced a sore toe, which quite suddenly became very painful and inflammed. I took photos to illustrate the problem and sent them to the surgerey via the e-consult system - within a couple of hours I had a phone call from one of the GPs, who was able to accuarately diagnose the problem from the attached photos. An antibiotic was prescribed which I was able to collect from Wash Common Pharmacy shortly afterwards. Problem reported, diagnosed and medication administered within just a few hours. What a brilliant service - thanks Falkland.
GP surgery review: falkland-surgery
Title: Sympathetic Support and Practical Help
Rating: 5 out of 5
Visited: February 2023
Rang Practice 2/2 am to report breathlessness; call answered within 5minutes; gave description of symptoms; was advised I would be called back; within 30minutes called back and given face-to-face appointment with GP for later that day; thorough examination and GP advised she would like me to attend RBH 'Same day Emergency Care Ward' due to COPD history; GP telephoned RBH whilst I was there and made arrangements for me to go in the following morning. GP explained likely tests and what she thought was wrong. GP recognised my name from signing off prescriptions, advised me not to worry but call 111 if symptoms worsened. Spent day in ward at RBH having many different tests. Given diagnosis, new medication, detailed letter and follow up appointment before leaving ward. I am very grateful for Patient Advisor and GP prompt action
GP surgery review: falkland-surgery
Title: Lack of Care
Rating: 2 out of 5
Visited: January 2023
Being in pain spoke to 111 who told me to speak to my surgery within an hour. Joke. 3 hours later I had to send an e-mail whilst laying in bed in agony. This Surgery just does not give any kind of service anymore which is so sad as they used to be fantastic
GP surgery review: falkland-surgery
Title: Great service
Rating: 5 out of 5
Visited: January 2023
I have used e-consult a few times, most recently earlier this month when an ear problem treated by ENT at the Royal Berks more than a year ago began to give me similar problems. The surgery phoned me back the same day and I saw a registrar GP at Falkland the next morning. Ordinarily she would have treated me there and then but in view of my “ear history” decided to call ENT in Reading while I waited – they agreed to see me next day and I am now under their care again. What a service! e-consult day 1, GP appointment day 2, specialist care day 3.
GP surgery review: falkland-surgery
Title: Not professional and disappointing
Rating: 1 out of 5
Visited: November 2022
I phoned  the surgery this morning in regarding changing an appointment which had been rescheduled yet again. To speak to a lady on the phone who had no clue what she was doing. I gave all my details over, as you normally do, to then be told that she needed to speak to a member of the team and she would get back to me. 10 mins later and she comes back on the phone to say that she needed to speak to the nurse regarding moving my appointment again so she would need to phone me back in an hour. This was at 8:30 this morning, to then not have no phone call back, I decided to ring the practice at 3 myself. Speaking to the lady on the phone, who was nicer and more polite than the lady this morning, had said she would fine out who I had spoken to. 5 minutes later and she said that she’s not sure who I had spoken too as the receptionist cant just go and talk to the nurses and ring back. No one would admit who had spoken to myself on the phone and there was no receptionist there who had taken my call. I understand that the surgery can be busy with patience and phone calls however if you are unsure on the other end of the phone then why lie to a patient. It’s frustrating and rather unprofessional.
GP surgery review: falkland-surgery
Title: Outstanding service
Rating: 5 out of 5
Visited: October 2022
My mother in law (90) was showing signs of distress, and more confusion than usual. We would have struggled to get her to the surgery, and she would have been more distressed. No problem - doctor called in the same day, identified the likely issue and prescribed treatment, all in the same day. This is the latest example of great service from the practice, always willing to help, and with practical responses. From reception to nurses to GPs, everyone does their best to help people who are unwell.
GP surgery review: falkland-surgery
Title: Eczema on face
Rating: 0 out of 5
Visited: September 2022
Contacted my surgery last week about my face and neck being extremely itchy and painful due to eczema (I used to be on an ointment called dermovate, that they stopped saying I needed a review, which they haven't got back to me about). I was told that I'd get a call back later that day. The next day, I had a text waiting for me, asking for me to send pictures, to which I did, no response. It is now a week later and still no response. I called the surgery again, they checked my file saw that I had logged an econsult last week and again they said someone will contact me later that day. Just received a text message that they will give me a call me in 10 days time. This is 17 days after my initial consultation, for something that I have sent in photos and have on file for a preexisting medical condition. How is this even possible? Can barely sleep, itching till I bleed, let alone being in a customer facing position.
GP surgery review: falkland-surgery
Title: Unsatisfied patent
Rating: 3 out of 5
Visited: August 2022
This is regarding telephone conversation I rang at 2.45 my husband damanged his arm bleeding asked to see practice nurse told no appointments go to A E no appointment necessary bearing in mind he is a diabetic and 88yrs only to be turned away as we did need appointment . Then to top it all I rang at dead on eight o’clock next morning and was told no appointments only emergency’s  . What’s the point of ringing at dead on eight o’clock .There could not have been any appointments in the first place .
GP surgery review: falkland-surgery
Title: Such Poor Service
Rating: 1 out of 5
Visited: August 2022
I was seen by a Doctor outside of my Surgery and he recommended I speak to my Doctor and request to be referred to a specialist.

I tried calling my surgery and they requested I book an appointment by econsult which I completed comprehensively on the 1st August 2022.  They responded with their earlier appointment for the 19th August and they cannot guarantee a call with a Doctor.  All I want is a referral letter…..why do I need to wait so long.

The service is incredibly poor.
GP surgery review: thatcham-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: December 2022
I called the practice on the 23rd December and within 90 minutes they booked an appointment for me, I’d seen the doctor and walked out with a prescription for daughter. Very efficient and helpful service and helped us avoid needed urgent care over Christmas
GP surgery review: thatcham-health-centre
Title: Perfect Reception Desk experience
Rating: 5 out of 5
Visited: October 2022
The young lady (name unknown) that dealt with my needs this morning, displayed a perfect attitude in my opinion. She was friendly, helpful, empathetic, understanding, cheerful, patient and went way beyond what I was expecting of anybody in that position. I thanked her for her demeanour and encouraged her to keep up the excellent work. She deserves recognition by others as well as me.
GP surgery review: thatcham-health-centre
Title: Can’t get an appointment!
Rating: 1 out of 5
Visited: October 2022
I have lost count of the amount of times I’ve phoned now to try and speak to my doctor- I can’t even get a phone appointment! I phone up at 8am on the dot like they say, wait on the phone for nearly 30 minutes, just to be told there are no appointments left. It’s ridiculous! And if I want to prebook an appointment to see my doctor I have to wait for nearly a month and a half..! The things I need to discuss with my doctor are extremely important and sensitive subjects. This is just not acceptable. On top of that, the receptionists I speak to are downright rude and patronising.
GP surgery review: thatcham-health-centre
Title: Above and beyond expectations
Rating: 5 out of 5
Visited: August 2022
A note to express my appreciation of thatcham health centre's  prompt response to my very late repeat prescription request; 
On the day I noticed that I had just a 2 day supply of the said medicine left I made an immediate, online, repeat prescription request, accompanied by my apologies for a very late effort and for the inconvenience I've caused. Early the following morning thatcham health centre replied that all prescription requests require two working days notice but on this occasion "your prescription has been issued urgently and will be with your nominated pharmacy by the end of today. Please order your prescriptions in plenty of time" Point taken and lesson learned. The usual procedure for repeat prescription requests is for the patient to allow 2 working days for the surgery to process the request and transfer it electronically to the nominated pharmacy and then allow the pharmacy 2 working days to administrate and prepare the medicine for collection or delivery. It's a system which works very well, subject to patients giving the required notice of their requirements. On this occasion I failed to meet that standard and offer my deep appreciation that thatcham health centre went above and beyond expectations to satisfactorily resolve my problem. Thank you. Leo Pieri
GP surgery review: thatcham-health-centre
Title: Can't get past reception
Rating: 3 out of 5
Visited: August 2022
A friend has recently had skin cancer treatment so I thought I'd check out some lesions I've got. I phoned and when I got through as requested I explained why I wanted an appointment. Only to be told there are no appointments try again tomorrow, so I didn't feel it needed immediate attention so I asked why I couldn't simply make an appointment in the next few weeks, the response was well we're not taking appointments until end of September beginning of October, it was clear she didn't want to make an appointment so I said I just won't bother, to which her response was ok thanks bye, and the phone went down.  So in times when they're reporting exceptional numbers of annual deaths above the average surely the receptionist should concern themselves more with the fact someone felt the need to see a doctor rather than how quickly can I get rid of this caller?
GP surgery review: thatcham-health-centre
Title: Brilliant practice
Rating: 5 out of 5
Visited: May 2022
I’ve been to this practice on a number of occasions and everyone (GPs, nurses, receptionists etc) have always been friendly, patient and understanding.
GP surgery review: thatcham-health-centre
Title: Amazing Nursing Team
Rating: 4 out of 5
Visited: February 2022
The nurses at Thatcham Medical Practice have been amazing and have looked after   surgery wounds on my leg brilliantly. They provided excellent care with kindness, skill and compassion. Thanks to all of you.
GP surgery review: gosford-hill-medical-centre
Title: The Best Decision
Rating: 5 out of 5
Visited: February 2023
I was with my previous practice for 60 years and it took a great deal of thought to move.   How very luckly I am that I chose Gosford Health Centre.   I have received nothing but kindness and help since I joined, all staff are available all the time and take such an interest in my wellbeing.   Medication   is being carefully reviewed and I am talked through every step, kindly and supportively.   I thank every single one at the Centre from Reception and Nurses, through to Doctors for their help, consideration and care.
GP surgery review: gosford-hill-medical-centre
Title: Professional staff
Rating: 5 out of 5
Visited: July 2022
Staff are always available to help with enquires, GP was excellent during a medical scare, was very calm but very honest which made me feel less anxious, have always had a good rapport with my GP, when I need to speak to her she makes herself available for us to talk as I have mental health issues as well physical, I can truly say that I trust her 100%, and l know that she does everything in my best interest
GP surgery review: islip-surgery
Title: Efficient Practice
Rating: 5 out of 5
Visited: November 2023
All staff always helpful at every level. Finally persuaded my husband to change surgeries to register here, best thing he ever did
GP surgery review: islip-surgery
Title: Great service
Rating: 5 out of 5
Visited: February 2023
This practice is great overall there is excellent service from the reception, GPs and dispensary team.  I have always been able to get an appointment and there is a good amount of space in the waiting room and also good parking available too.
GP surgery review: islip-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2022
Since moving here eighteen months ago we have always enjoyed a first class service from the Islip surgery. This is really the kind of service I would like the rest of the country to have. You can be assured that all the medics there care about your welfare and really have your best interests in mind and at heart. I am currently receiving treatment at hospital for pancreatic cancer. Thanks to my GP my condition was quickly diagnosed and I was referred on and received by the hospital the same day. At such a worrying time the high level of professionalism and sensitivity has been greatly appreciated. It has helped instil me with optimism as well provide me with a fighting chance to recover. The Islip practice is nothing short of being a credit to our beleaguered NHS. I even received a call from my GP today, the day before Christmas Eve to see how I was. Thankyou the Islip practice,
GP surgery review: islip-surgery
Title: So lucky to have this doctor’s surgery
Rating: 5 out of 5
Visited: May 2022
From the moment I moved to this surgery I have been delighted by every interaction I have had with all staff from reception, dispensary and doctors. The genuine care and compassion is so appreciated and I have always been able to see a doctor when I have needed to. Recently one doctor in particular showed so much empathy towards me when I was facing a scary diagnosis and made sure I was well informed about my next steps. I would recommend this surgery to everyone!
GP surgery review: the-key-medical-practice
Title: Reception
Rating: 1 out of 5
Visited: January 2024
Had to go to jr Friday 12/01/24 because I never got a phone call from doctor ( think receptionist never put it on the system ? ) and asking why you want a phone call ? Should never ask !!!would like to see practice manager ?
GP surgery review: the-key-medical-practice
Title: Poor practice
Rating: 1 out of 5
Visited: July 2023
Key medical practice has gone downhill over the last few years, impossible to get an appointment with a GP for 2-3weeks unless it’s urgent, reception never answer the phone, goes on answerphone and tells you you’re say 5th in queue, you hang on for 5minutes then line goes dead, still offering telephone consultation as first option, but this may entail a 2-3 day wait unless urgent, severe shortage of doctors and some are locums, practice seems to have amalgamated with Yarnton and Woodstock surgeries, impossible to see your named doctor.
GP surgery review: the-key-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
Phoned up today. Had a telephone call with  the doctor shortly after.  Then had an appointment that same day with the doctor.  Thank you so much for seeing me the same day.  Very impressed with the quick and helpful appointment. Thank you so much.