janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: chineham-medical-practice
Title: On hold for over two hours then cut off.
Rating: 3 out of 5
Visited: June 2022
Visited the doctor following a telephone consultation I had waited two months for and was told I needed a blood test. The computer was down so the surgery couldn't give me the appointment I was told to phone for an appointment for the blood to be taken. I phoned the next day to be told by an automated message that I was number 14 in the queue, it took over two hours to get to be number 2 in the queue only to have the call cut off at 2 minutes past 2. I rang back to be told by an automated service that the surgery was now closed and would remain so for the rest of the day for a training exercise.
This is taking the mickey.
GP surgery review: chineham-medical-practice
Title: Good service
Rating: 4 out of 5
Visited: June 2022
I joined the practice just over a year ago and have always been able to see a GP when necessary and always receive a prompt response to e-consults.
The staff are friendly, approachable and professional.

The only difficulty I've had is being able to get through on the phone (for example, you cannot do an e-consult for a baby under 6 months so you must wait on the phone). I understand the reasons for this but as with everything there is room for improvement and that would be an area that would be good to target where possible
GP surgery review: chineham-medical-practice
Title: Outgoing telephone message (ogm)
Rating: 4 out of 5
Visited: February 2022
There are two problems: Firstly, the recorded message about e-consult etc repeats every 10 seconds. This is unnecessary and irritating when it may take many minutes to get a reply. Secondly, the rather lengthy outgoing message refers to the “omicron surge”, but Covid19 cases are now quite low. The message also refers to “this difficult time”. Can I suggest that the ogm is updated, shortened and repeated less frequently.
GP surgery review: clift-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: May 2023
I was concerned about some symptoms and found reception / the surgery very responsive getting a Gp to ring me back very quickly and then to see me immediately for an examination. The Gp was thorough and efficient and her opinion was reassuring.
I use the pharmacy too for regular prescriptions and they are also always very helpful too.
The whole surgery including the other doctors, nurses, health care assistants and physio are excellent and an asset to this village.
Thank you all very much for your hard work in challenging times, you are much appreciated.
GP surgery review: clift-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Reception staff and doctors have gone above and beyond to help my husband Rodney Poole this week a massive thank you to all the staff at cliff surgery for your help and support
GP surgery review: clift-surgery
Title: Amazing personalized care
Rating: 5 out of 5
Visited: July 2022
We cannot praise Clift Surgery enough, always going up and beyond
Amazing personalized care, checking every aspect of what might contribute to the symptoms being experienced
So helpful, friendly and professional from reception, to nurses and doctors and the pharmacy team - all working to a common goal - the patient, their family and focusing on the best outcome possible. 
So lovely to know if they say they will do something or come back to you, they will and do.
Appreciate sometimes staff are not always treated as they should by others, however they professionally and politely deal with whatever is presented to them.
Thank you for always being there and enabling us to function as a family when sometimes that is not the easiest of things to do.
GP surgery review: clift-surgery
Title: Massive thank you
Rating: 5 out of 5
Visited: July 2022
I am so grateful for the excellent care I have received from 22/7/22
From reception staff , who could not have been more helpful and reassuring, through to the nurse and doctor who treated me and the the physiotherapist who supported my rehab - seamless , efficient, effective and compassionate care .
I feel so fortunate to be registered as a patient with Clift Surgery .
GP surgery review: clift-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
Great service -from reception staff ,who couldn’t have been more helpful and reassuring ,through to nurse ,doctor and physio consultations -seamless , efficient , effective ,compassionate care .
I feel very fortunate to be registered as a patient with Clift Surgery .
GP surgery review: clift-surgery
Title: Great practice always there for patience
Rating: 5 out of 5
Visited: June 2022
Excellent practice 
Always there for patience nothing is to much trouble for all staff 
Always got an appointment when I’ve needed one
Feel very happy to be under Clift surgery 
They are excellent in every way 
Reception staff ,pharmacy staff, doctors, nurses,physio  they all work together and give you the best advice
GP surgery review: clift-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
Excellent experience and the also having a  dispensary attached make excellent care and been brilliant through COVID-19 too.
GP surgery review: whitewater-health
Title: Unrivalled after hours service
Rating: 5 out of 5
Visited: December 2023
Directed to this surgery after 111 contact, GP call back, given after hours appointment. Dr seen gave the most comprehensive, complete and in depth examination I have had. Explained diagnosis in great detail, gave suggestions for on going care to help eliminate future problems. A pleasure not to feel rushed, felt cared for and importantly listened to. This may not sound like much but when you take in that it was late, in a Sunday, that was actually Xmas eve, to be able to access such sterling service, I'm truly greatful. Bearing in mind the timing of my appointment, everyone I had dealings with at the surgery that evening were polite, pleasant and helpful. My sincere thanks for being there when I needed help, keep up the good work, regards val t
GP surgery review: whitewater-health
Title: Excellent Doctor
Rating: 5 out of 5
Visited: August 2023
I was very impressed with the doctor I saw today. They were very helpful and thorough in their explanation as to the course of action. 
I have not come across this doctor before and would be very happy to be treated by them in the future.
GP surgery review: whitewater-health
Title: 28 weeks pregnant and no appointments
Rating: 1 out of 5
Visited: July 2023
This doctors surgery is a joke. Even when you are deemed to be at risk, they wont see you. 'Call 111'. Doctors should have appointments for people at high risk held back. They couldn't hold a party in a pub this surgery! Its mistake after mistake, poor management (management needs to be fired and re-hired) Poor processes, massively overwhelmed yet take on more patients. This surgery is an embarrassment to the NHS.
GP surgery review: whitewater-health
Title: Superb timely response and clear advice
Rating: 5 out of 5
Visited: June 2023
I contacted the surgery on Monday morning via e consult and was so impressed to have been called back by an experienced GP within the hour and had my issue dealt with promptly and efficiently. I know how busy Mondays are and I think the surgery should be recognised for providing us excellent service at a time of excessive strain on the NHS. Thank you to everyone at Whitewater Health who made this happen.
GP surgery review: whitewater-health
Title: Further response
Rating: 1 out of 5
Visited: March 2023
Simply saying don’t call at busy times isn’t a response. If you’re sick and need help what are you meant to do? Appointments are all gone if you call later, the online portal isn’t working for me. Saying don’t call is ignoring the fundamental problem. 
You have staff who have hung up on people after waiting for nearly 2 hours on the phone pushing them back to the start, that’s nothing to do with volumes. 
If it’s that bad then the surgery needs reporting as it’s unsafe for patients. Saying high expectations is also misleading, expectation is patients can get medical help, how is that high expectation? That’s basic.
GP surgery review: whitewater-health
Title: Appalling service.
Rating: 1 out of 5
Visited: March 2023
If and when you actually got to see or speak to a medical professional, they would be great (apart from the one I refused to see again and who, by some strange coincidence, always seemed to be the only doctor with any appointments free over the next three months). That wasn't the issue. 

The problem was the torturous route one needed to take in order to actually get to that point. I gave up trying to ring to arrange appointments because I didn't have an hour to waste each time, only for the line to drop out when I got to No2 in the queue or to be told I needed to ring at 8am the next day, so I would go in and speak to a real person instead. Again, the receptionists were as helpful as they could be, but the surgery's procedures are not fit for purpose and their hands were tied. 

Appointments for pretty much anything had to be made at 8am, Monday-Friday, including trying to get an econsult appointment. Not much use for someone who starts work at 7.45am and doesn't have phone access until at least 3pm. Econsult was the best option on that occasion, but they literally had no solution to offer other than to try at 8am. In the end my husband had to come into my office at 8am and do the enconsult for me, so that I was there to answer any questions that he couldn't, while I worked.

Having finally completed that repetitive process with the help of my husband, I later received a message with my 'econsult review appointment' ... I couldn't believe that it was a Whole. Week. Later!!! Absolutely ridiculous waiting time, yet there is a comprehensive list of basic private services on their website that you can book quickly and easily and which, it would appear, they clearly can find time for.

I recently had an appointment cancelled by text message ... two hours after I had arrived for it, and been told by reception that it had been cancelled. The rearranged appointment was then rearranged again for a second time. A nurse also asked me to see a GP about something else. She made the appointment for me; they then cancelled that and it's never been rebooked. 

So we waited until I had my prescription following the econsult, and we have now registered with a new GP due to the appalling service from Whitewater Health. The people at the top care about money, not patients; the people on the frontline have to take the flack for that.
GP surgery review: whitewater-health
Title: 50 calls and cant get through
Rating: 2 out of 5
Visited: March 2023
1 hour 10 minutes, 50 calls later and i entered the wait finally to speak to someone. Another 30 minutes later i get put back the end line (hung up on at position 2) and have to listen to this man again for another 30 minutes, after which i gave up and went into the surgery. This is honestly a shambles. What is the point of calling at 8am if i have to listen to the irritating gentleman's condescending voice for a total of 1 hour 40minutes and be no further forward. 
Whilst i appreciate you experience a high volume of calls, it is simply not acceptable to leave patients waiting for this long. You need to hire more staff, or find a better way of doing practice. Other practices manage this, so i dont understand why yours cant.
GP surgery review: whitewater-health
Title: Good GPs, awful admin process
Rating: 1 out of 5
Visited: December 2022
GPs are great but it can take you hours and hours of calls to get through.  If you work then good luck because you'll need it.   Online portal a complete shambles from surgery side.  been patient for 18 years yet still had to go in person with passport when they change web portal to prove I am me.  Took four months from that to get new log in details and the wrong! Admin side is utterly poor for this surgery
GP surgery review: whitewater-health
Title: Efficient and kind care
Rating: 5 out of 5
Visited: November 2022
Having needed several consultations with my GP over the last 2 months, I have been treated with efficiency and understanding. I have found the e mail consultation system has worked well for initial contact, receiving a timely call back within a week or so from the same GP, which has helped with continuity of care and been greatly appreciated.   Reception staff have been polite and warm natured when I have needed to speak to them on the phone or called in to the Practice.
GP surgery review: whitewater-health
Title: How do you get an appointment?
Rating: 2 out of 5
Visited: November 2022
I phoned the surgery directly at 8am and thought I would be speaking with a receptionist to book an appointment, but had to listen to a recorded message that informed me they were very busy and I had to try later, or to book online. I tried doing this, but failed. I am feeling poorly and just wanted to see a doctor, not to sit at a computer and read instructions on a screen. I have been a patient at this surgery for 40 years and it always was a first class caring place, open to those who required help, but now it's like a closed shop that puts up barriers to its patients.
GP surgery review: friarsgate-practice
Title: Compassionate, skilled, efficient and professional
Rating: 5 out of 5
Visited: December 2023
I have had positive experiences with doctors, nurses, receptionists and care navigation staff. All of them are empathetic, efficient and address my concerns seriously no matter how small they are in reality. They always follows up when they say they will and any referrals or queries are followed up quickly and correctly. I have seen this surgery for physical and psychological queries and both are treated as important and any fears I had were put to bed. Every effort is made for me to see my named gp but I have confidence seeing any member of staff. I would not hesitate to recommend this surgery to anyone.
GP surgery review: friarsgate-practice
Title: Outstanding
Rating: 5 out of 5
Visited: December 2023
My mum recently had an accident abroad and there were lots of challenges getting her referred for surgery here and her notes sent over. The team at Friarsgate were extremely helpful, kind and professional. There were two members of staff from the Care Navigation Team and Document Management Team who were especially helpful. They were so supportive at a really difficult time and did an amazing job getting her the care she needed as soon as possible. We can’t thank you enough!!
GP surgery review: friarsgate-practice
Title: Exemplary Practice
Rating: 5 out of 5
Visited: December 2023
The efficiency and speed of response of the care navigation team to online requests is most impressive.
GP surgery review: friarsgate-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2023
Absolutely superb practice understanding the needs of medicals for work, very accommodating and extremely helpful staff always going the extra mile and keeping you updated and I formed re cancellations..
GP surgery review: friarsgate-practice
Title: Dr & reception
Rating: 4 out of 5
Visited: December 2023
Wonderful bright cheerful welcome at reception and a new in training for general practise Doctor that gave generously of time & advice
GP surgery review: friarsgate-practice
Title: Efficient service
Rating: 5 out of 5
Visited: November 2023
I was very impressed by the professional service I received during my recent visit to the practice. Everybody was very friendly and helpful
GP surgery review: friarsgate-practice
Title: Efficient service
Rating: 5 out of 5
Visited: November 2023
Required a private medical certificate at short notice.
Initial phone call was friendly and provided an email address to contact with the Occupational health team,email sent and same day had phone call back offering appointment for the next day. Also received very detailed informative email to help with appointment.

Easy, friendly, excellent and helpful service provided by the Occupational Health team. Many thanks
GP surgery review: friarsgate-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2023
My GP is absolutely first class and a very nice decent person.

Receptionist needs to talk much more quietly. Sometimes all the nearest waiting area can hear what she is saying to the patient when it might be confidential.
GP surgery review: friarsgate-practice
Title: Rubbish attitude
Rating: 3 out of 5
Visited: October 2023
Came with my 18 months old son for an urgent appointment today (2.50pm). Left without been seen at 3.25pm. Still don't know what to do - we haven't received any medical help, the problem is urgent. If the problem perists, we have to go to A&E - because our GP ignored my baby. What I'm doing now - looking for a private doctor to help my son.
I'm a working mom, a taxpayer. Why this GP think my 18-months old son deserves this rubbish attitude?? They just ignored us
GP surgery review: friarsgate-practice
Title: Very lucky to be with friarsgate
Rating: 5 out of 5
Visited: September 2023
I’ve been with friarsgate off and on since my childhood (recently returned to winchester again) and I feel so lucky to have such a well run and well resourced practise to call upon. I’ve only ever had positive experiences and feel so thankful for the staff they have working there. 
Recently I had a flare up of a condition and was called back within an hour, perscribed some treatment late on a Friday which saw me through the weekend. Upon calling on the Monday following I was seen within two hours, and sent for follow up scans at hospital by the time I got home. I felt heard and comforted as well as being made to feel the clinician had time to listen and talk. This has often been the experience whoever you see. 

Thank you to all the caring staff and the well run practise - very appreciative for you all!
GP surgery review: st-clements-partnership
Title: Thank you for all your support recently  with Mum
Rating: 5 out of 5
Visited: October 2023
Once again all staff at St Clement's, particularly the medical staff,  have made caring for an elderly relative much easier by being kind, responsive, advising and discussing the best course of treatment.  With this consistent proactive support it has helped keep Mum where she wants to be - in her own home.  Many thanks from all our family.
GP surgery review: st-clements-partnership
Title: Weak Admin.
Rating: 2 out of 5
Visited: August 2023
I live in Bath and have nothing to do with this practice.  Nonetheless, they left a message for someone I don't know on my answering machine! Close to a breach of patient confidentiality, I would have thought! How they managed to confuse a number starting 01962.. with one starting 01225... is a surprise!
As the message sounded urgent, I tried to ring the practice straight away but after negotiating the menu. the sub-menu and the sub-sub menu I was told I was caller number seven in the queue and gave up. I found that they have a "contact us" section on their website so I did.  It took me about 20 minutes to complete the form and I had to be inventive about some of the information as I didn't know who this person was, let alone their date of birth, mobile phone number etc.
The text I got back (so they can't say they never received the contact form) said I'd be contacted in two working days.  These have long passed.  Did I get an acknowledgement?  No.  Did anyone apologise?  No.  Did anyone think of thanking me for the effort?  Apparently not!  
I leave it to the reader to make up their own mind about this.
GP surgery review: st-clements-partnership
Title: Great support from medical team and office staff
Rating: 5 out of 5
Visited: July 2023
Today I needed to know what else I could do to help manage my elderly mother's condition.  The on line system is really good to communicate with the practice.  It also helps to have medical and office staff who are supportive to carers/relatives - it makes things a lot easier and I have always felt well supported.  I received a text response within hours with a different prescription for my mum. It is a real bonus to have a paramedic linked to the surgery. As well as the nursing team (as I had to contact them a few weeks ago about another issue for mum). Thank you all as always.
GP surgery review: st-clements-partnership
Title: Helpful & Efficient
Rating: 5 out of 5
Visited: June 2023
A huge thank you to the Medical Records Team for being proactive and effective, ensuring that details were reviewed for clarification with corrective actions applied quickly for completion. Your follow up and communications were greatly appreciated.
GP surgery review: st-clements-partnership
Title: Excellent consultation
Rating: 4 out of 5
Visited: February 2023
I made an appointment to discuss an issue that had been worrying me for some time, relating to a misunderstanding about the hormone cream that I had been prescribed for 16 years.  The locum I saw listened, appreciated my concern and was able to reassure me through her detailed explanations.  I really appreciated her attitude and the time she took.
GP surgery review: st-clements-partnership
Title: Excellent care in difficult times.
Rating: 5 out of 5
Visited: December 2022
As a fellow GP I wanted to thank your team - from Reception to the GP - for the way they looked after my grandson and daughter yesterday. And for following them up, unprompted, with a telephone call today.
I am impressed. And grateful. 
Thank you
GP surgery review: st-clements-partnership
Title: You listened and responded - thank you
Rating: 4 out of 5
Visited: December 2022
Im writing on behalf of and with consent from my neighbour an elderly patient at St Clements. She and I can't thank the surgery and staff involved enough for the speed and amazing care she received today following an initial phonecall first thing this morning. The urgent community care practitioner who attend was thorough and reassuring and set the ball rolling for urgent medication and continued follow up care. Thank you. This is just a fantastic example of the wonderful NHS at its best.
GP surgery review: st-clements-partnership
Title: Great team
Rating: 5 out of 5
Visited: August 2022
The whole team at St Clements practice are dedicated and caring. Respecting patients and having great collaborations with nursing homes staff.
I would like to thank all of them for their continuing dedication and support. You can always find someone to offer great advice for any issue you may have.
GP surgery review: st-clements-partnership
Title: Good service
Rating: 4 out of 5
Visited: April 2022
Today I saw a young Greek lady doctor who was excellent and thorough kind and skilful in dealing with my persistent problem. For the previous 3 weeks I had had telephone consultation only. It was a great help to be treated so professionally and thoroughly. Thankyou
GP surgery review: st-paul's-surgery
Title: Outstanding service!
Rating: 5 out of 5
Visited: December 2023
I’m leaving this review to simply acknowledge the amazing and wonderful receptionist at St Paul’s surgery. On the two occasions she has assisted me, she has gone above and beyond in helping me and making my visit one of pleasure. Not only did she deal with my request, but she listened to my questions and tended to them all. So I’m writing this review to let herself and others know that she’s fantastic at her remit and I’d like to say a big ‘Thank you’

Thanks to this receptionist I got to see my favourite Doctor,  whom is also extremely helpful and understanding.

Thank you!  
Rob S
GP surgery review: st-paul's-surgery
Title: Yet again ....great care
Rating: 5 out of 5
Visited: November 2023
I have nothing but praise for this surgery. This time a totally appropriate phone appt resulted in a prescription  and then 1 week later a letter from the hospital to book a consultant referral. I am certain that I would have been seen face to face if it had been necessary. Let's be thankful that St Paul's is still working incredibly hard to give us excellent care, when so many other GP's elsewhere in the country are really struggling.
Thank you to the whole team