janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: high-street-surgery
Title: Sent around the town thanks to the expert receptionist!!
Rating: 1 out of 5
Visited: January 2023
Phoned for an appointment for my 10 year old son.. was told that may have to ring back as they’ve got “nothing”.. do they not use diaries??
Anyway she asked what the problem was and when we said she told us pharmacy deals with the issue.. I went to 4 different pharmacies for treatment and none could help me and referred me back to the doctors…
Absolutely shocking service and I would advise anyone to just keep pressing to see a doctor because the receptionists should not be giving medical advice!!!
Seriously considering going private because the NHS is falling apart
GP surgery review: high-street-surgery
Title: Great Service
Rating: 5 out of 5
Visited: June 2022
I had reason to need to see a doctor quickly. I telephoned the surgery and was told no telephone appointments until following day. I explained the problem. I had a call back from the doctor within 10 mins and was then given a face to face appointment . I was seen within an hour. You can’t ask for more than that. Thank you
GP surgery review: high-street-surgery
Title: Not digitally inclusive
Rating: 1 out of 5
Visited: February 2022
Its not possible to call and book an appointment, everything is pushed online to the patient access portal.  You can't book an appointment without linking your GP practice and putting in an access key.  Despite requesting this letter numerous times from the practice, it's not been forthcoming, therefore I'm unable to link the practice or book an appointment to see a Doctor.  I work for a digital agency and I found this process complex and non inclusive.  It should be more mindful of the demographics and that not everyone will be able to access or navigate their complex platform.  A more cynical person would suggest it's been done purposefully to dissuade people from using the practice.

I've often found reception staff to be cold towards people in the surgery, leaving people to stand for extended periods whilst they discuss non work related matters
GP surgery review: park-green-surgery
Title: Not helpful
Rating: 2 out of 5
Visited: August 2023
Tried to book an appointment on the phone only to be told to click on a link,I informed the person on the phone I do not do internet she just insisted I click on the link
GP surgery review: park-green-surgery
Title: Poor Patient service
Rating: 1 out of 5
Visited: April 2023
I needed two things in todays visit an updated prescription and a phone call with a doctor.

5 members of staff .. 6 people waiting .. no one was being spoken to or issues resolved completely ignored!
Receptionist then picked up a phone call adding an extra 10 minutes onto my 15 minutes waiting.

The receptionist when she could be bothered  then made me an appointment with the wrong doctor. When I asked about the prescription which just needed updating to the new increased amount I was told that this could be sorted out and the right medication increase would be given..? Within 5 minutes of leaving the practice I had two missed calls about this ? The reception failed to mention the doctor I requested had left and she made me an appointment with who ever without even asking if this was ok? Then clearly didn’t understand the inquiry about the medication and prescription? I left feeling very frustrated and angry as this shows a clear lack of respect for the patient and sheer incompetence on the part of receptionist ! Luckily the person who called actually took the time to listen to me and didn’t want me off the phone or out the door in 2 seconds. You need to do better so sick people aren’t left feeling completely frustrated and angry with your service. I felt like a number and an inconvenience to the receptionist today and will now be going online to avoid having a repeat experience.
GP surgery review: park-green-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: March 2023
No matter my issue or reason for calling I receive a great service. The team work tirelessly for everyone. I’m 47 and been with the same surgery since birth….can’t fault any of the staff. Always helpful and try to get you the best appointment. I’ve had my babies with this surgery and they have received the most amazing support which was needed being born prematurely and there being two! Thank you all for all you have done and continue to do! X
GP surgery review: park-green-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: January 2023
Needed help as I had injured my back, couldn't walk and in extreme pain. Couldn't get to the practice and didn't get an answer from 111 decided to try to cope. But pain was too severe. Rang the surgery, but wasn't sure I would get help as I couldn't visit. I couldn't have been more wrong. Doctor rang me back, discussed my problem and aware of what medication I was already taking ordered the appropriate medicine and made sure it went to a chemist my daughter could get to for me. Everything was done so well and so quickly. Within a couple of hours of ringing the medication was already starting to work. I couldn't possibly have had better, or more suitable treatment. The only problem was my own. I should have rung sooner. Thank you so much for being there for me. But then again they always are. I just didn't know you could get an emergency telephone appointment. Thanks again
GP surgery review: park-green-surgery
Title: Excellent practice, great service
Rating: 5 out of 5
Visited: January 2023
Last week a family member needed to see a GP face to face urgently.  We called reception at 1000, and a very helpful receptionist got them an appointment at 1500 on the same day.  The GP was excellent- she listened, explained, discussed treatment options and then prescribed.  Our family member said that she was the best GP they'd ever seen.
It must be disheartening for GPs to see all the negative comments from press, politicians and some patients. We had proof last week that GPs are working hard, seeing patients F2f when needed, and providing a great service in very difficult times.  Thank you Park Green.
GP surgery review: park-green-surgery
Title: Shocking service once again
Rating: 1 out of 5
Visited: December 2022
So i had an appointment today at 10am i am a type 1 diabetic insulin user 3 weeks ago i rang with a really bad sickness bug so the receptionist told me to ring 111 so when i finally got through 38hrs later they asked why my receptionist had told me to ring 111 so three weeks on i am still been sick shivers aches headaches 24hrs on the toilet loss of smell & taste i finally got an appointment today at 10am so i arrived at 9.45 so i at 10.40 i asked the receptionist when i would be going in as i have been here a while she said i'm next so sat back down 11.05 i got up to ask again to say i was leaving as i have dogs at home that need feeding she asked if i could come back later in the afternoon absolute disgusting service i had to leave to come home without been seen i will never enter that surgery again i will be swapping doctors and my family will asap
GP surgery review: park-green-surgery
Title: Fobbed off
Rating: 2 out of 5
Visited: November 2022
My monthly prescription has been rejected twice. First presented 17 0ct 22. After telephoning the surgery was asked which medication I needed. I answered all except 1 item.  When chemist information me it was ready 4 items were missing. I went back up to the surgery and was told they were on variable! Was promised they would send the script down asap. So I waited at the chemist for 40 mins. I developed a migraine due to stress and decided t.o go home. It's now Monday and still not received my 4 items.
GP surgery review: park-green-surgery
Title: Online request with medical problem
Rating: 3 out of 5
Visited: March 2022
I completed the online form with fully detailed description and photo. I received an appointment in 4 weeks time. After 1 week the problem was much worse and I phoned the surgery for a sooner appointment. I was told that my original appointment was made without my message and photo being reviewed by a doctor. This has ultimately caused delay which means more surgery is now required which could have been avoided.
GP surgery review: park-green-surgery
Title: Fabulous practice
Rating: 5 out of 5
Visited: March 2022
Very well organised friendly practice which has always been patient centred. I've been registered here for many years and the practice have adapted well to news ways of working since the pandemic. The front of house team are excellent at directing you and arranging appointments and are always polite and considerate to patients. The practice nurses and doctors are all great and I'm so glad I'm lucky enough to be registered with the surgery. Thank you for all you are doing.
GP surgery review: park-green-surgery
Title: Great during pandemic
Rating: 5 out of 5
Visited: February 2022
No complaints regarding my GP

Appointment calls a little difficult to book but when needed in person they were fast

Big thanks.

AS
GP surgery review: park-lane-surgery
Title: Kind and efficient practice
Rating: 5 out of 5
Visited: September 2023
Having been with Park Lane Surgery for many years I have seen many changes.  I was worried after covid, with systems changing, and more online services from our GP, that all personal and prompt medical attention would fail. Park Lane Surgery have proved me wrong. With easy to use on line services, replies usually received within the hour and, where needed, telephone consultation/appointments arranged, the service is still excellent. Caring and professional staff offer assurance that you are being well looked after and getting the best advice and care when needed. Thank you
GP surgery review: park-lane-surgery
Title: Fabulous 👌
Rating: 5 out of 5
Visited: June 2023
So very impressed with and grateful for the care at Park Lane Surgery...

Why?
1. Easy access.
Extremely easy to order meds via nhs app.
Extremely easy to access support via the online tool on website. Easy to attach photo if needed. If face to face appointment needed then arranged at a convenient time. Feel the efforts that have gone into this model help to ensure that face to face appointments are used efficiently. This is very much appreciated.

2. Helpfulness of staff
I always feel supported when I seek support. I appreciate that things must be challenging at times however the desire to support the health of patients shines through.

Thank you 😁
GP surgery review: park-lane-surgery
Title: Fantastic Surgery
Rating: 5 out of 5
Visited: July 2022
I have had to attend this surgery twice in the last couple of months. I can not praise them enough and have felt compelled to leave a review after all the bad press at the moment that Doctors are getting. Both times I have left a message online with this surgery and both times within a hour or so I have been contacted and an face to face appointment has been booked in for the same day. The online system is easy to use and the service once there is 5 star! Mind you it has always been excellent but even now under such pressure they have kept the same high standards.  I feel very lucky to be under their care. Thank you!
GP surgery review: middlewood-partnership
Title: Very Poor Connectivity
Rating: 1 out of 5
Visited: August 2023
Prior to the pandemic we were glad we had the use of this practice. The situation now however is the classic sit com ‘computer says no’. It is impossible to contact the practice and extremely difficult to see a doctor in good time. No phone answering, asked to use Ask My GP, then Patches (which unbelievably they only look at for an hour each morning), told results are on NHS app (they’re not). Somehow this practice has gone from very good to the most frustratingly bureaucratic nightmare. The admin needs complete rethinking.
GP surgery review: middlewood-partnership
Title: Rude & un help full receptionists with lack of knowledge
Rating: 1 out of 5
Visited: May 2023
There is never a doctor available.Simple telephone call surgery is three weeks long.There solution to lack of service if to attend A&E 

Appalling surgery
GP surgery review: middlewood-partnership
Title: Rude reception staff
Rating: 2 out of 5
Visited: February 2023
The Doctors are fantastic at this surgery and always offer great care. However they are massively let down by their reception staff who are rude and unhelpful and only seem interested in telling you to use Patches for any and all enquiries. They are abrupt and condescending and I think some training in how to deal with people would be to everyone's benefit.
GP surgery review: middlewood-partnership
Title: Excellent!
Rating: 5 out of 5
Visited: March 2022
Excellent medical treatment and advice provided at the surgery. The advice and care delivered by the nurse resulted  in an excellent outcome and also in not having to attend hospital during the heightened spread of covid. Subsequent visits have also reflected caring and very good standards including those of the administrative staff. Thank You  all and a special thanks to the nurse.
GP surgery review: hoylake-&-meols-medical-ctr
Title: Amazingly efficient
Rating: 5 out of 5
Visited: November 2023
Visited the practice with my wife for our travel vaccinations. Everything went like clockwork. There was no waiting at all. The staff was extremely pleasant and ultra professional. Overall a very pleasant experience. Thank you very much.
GP surgery review: hoylake-&-meols-medical-ctr
Title: Excellent professional staff
Rating: 5 out of 5
Visited: November 2023
Had a couple of occasions recently when I have needed to speak to a GP. Have been in to the surgery for a face to face appointment and also had telephone consultations, all done with utmost professionalism.
GP surgery review: hoylake-&-meols-medical-ctr
Title: Very helpful
Rating: 5 out of 5
Visited: November 2023
I saw the advanced nurse practitioner with regards to my daughter, she was very helpful and explained everything thoroughly and clearly. I have also seen the GP's at this practice and cannot fault them. Reception are always very helpful.
GP surgery review: hoylake-&-meols-medical-ctr
Title: Helpful Surgery
Rating: 5 out of 5
Visited: October 2023
Able to get appointments, friendly helpful reception staff and GP's. Daughter appointment today with GP, explained everything to her and put her at ease.
GP surgery review: hoylake-&-meols-medical-ctr
Title: Excellent service as usual
Rating: 5 out of 5
Visited: May 2023
Hospital made an error re medication. Staff at Hoylake & Meols went above & beyond to help resolve the issue.
Great practice & great staff.
GP surgery review: hoylake-&-meols-medical-ctr
Title: Excellent efficient friendly service
Rating: 5 out of 5
Visited: March 2023
Recently moved to area and changed to this surgery 
Reception staff friendly and efficient 
Easy to get an appointment 
Seen by a very Knowledgeable ANP 
Excellent service
GP surgery review: hoylake-&-meols-medical-ctr
Title: Over and Above Professional and Helpful
Rating: 5 out of 5
Visited: March 2023
This practice has been excellent for my husband and I.  We appreciate how times are hard in the NHS.  However this practice always makes time and does their very best to help. Thanks a million.
GP surgery review: hoylake-&-meols-medical-ctr
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
Always very friendly and  extremely professional. 
I have never had a problem booking a face to face appointment or a telephone  appointment. 
They have always professionally dealt with an medical problem I have had.
GP surgery review: hoylake-&-meols-medical-ctr
Title: Good practise
Rating: 4 out of 5
Visited: February 2023
When trying to book an appointment I didn’t like being asked by a member of the secretarial team what I wanted to talk to the doctor about . To me that’s personal but otherwise the practise is good.
GP surgery review: hoylake-&-meols-medical-ctr
Title: A brilliant medical centre
Rating: 5 out of 5
Visited: February 2023
On every visit to Hoylake and Meols medical centre all staff are friendly, efficient and professional. It's a brilliant medical centre.
GP surgery review: hoylake-rd-met-ctr
Title: A practice that cares
Rating: 5 out of 5
Visited: April 2023
I and my husband moved to this practice in January. The staff from reception, to nurses and doctors are polite, professional and caring. We have had the highest of care since we joined and feel lucky that we picked this practice. We are both elderly with complex needs which have all been met.
GP surgery review: hoylake-rd-met-ctr
Title: Respond very well to econsults
Rating: 4 out of 5
Visited: October 2022
I have been with the practice 3 years since we moved to the area, staff have always been kind and helpful. My family and I have used econsults a few times and have always had a swift and appropriate response, be it and appointment/telephone call or text message. I feel they have managed the new way of working in response to the pandemic very well and I believe we have always received a high and appropriate standard of care. GPs and nursing staff I have had interactions with have always listened and helped with our problems.
GP surgery review: moreton-medical-centre
Title: Let down & alone.
Rating: 1 out of 5
Visited: September 2023
This is not an attentive GP practice. While under their care, I have felt neglected. Originally coming for mental health issues in September 2022, I was prescribed a low dose of an SSRI to deal with anxiety & depression. With a promise for a follow up in 4 weeks, and a further med review in six. Except I have not heard back, and it’s been over a year. Moreton Medical Centre consistently take longer than suggested to approve and send prescriptions, especially when using the Lloyds Pharamacy app. 
I’ve often felt ‘palmed off’ with seeing a different doctor every time, limited appointments and the feeling of the doctors just wanting to rush you through to get to another patient. The lack of follow up is incredibly demotivating for somebody with mental health issues. 
Additionally, it seems it’s not just patients they cannot follow up with. I requested a referral to an ear clinic in summer 2023, and didn’t hear anything back for several weeks. It was only upon ringing the ear clinic myself that I found out about my appointment. 
Abysmal and disappointing. Very glad to be moving to a new practice. 
Avoid at all costs if you want to feel cared about.
GP surgery review: audlem-medical-practice
Title: Super staff
Rating: 5 out of 5
Visited: September 2023
I have needed to use the surgery a couple of times this year . On both occasions the GP and all other staff were simply amazing . I am so lucky to to this surgery I’m my village
GP surgery review: audlem-medical-practice
Title: Appalling attitude by the receptionist
Rating: 3 out of 5
Visited: January 2023
The lady was very rude and quite angry, she basically accused me of making her feel embarrassed for asking questions about an appointment for a medical examination ? When she couldn’t answer a simple question she said I’d embarrassed her and then proceeded to hang up on me ! Very very bad customer services as I already suffer with anxiety and this lady caused me to literally have a panic attack.
GP surgery review: the-kiltearn-medical-ctr.
Title: Super-helpful person on reception
Rating: 2 out of 5
Visited: November 2023
Just to counter some of the bad experiences in other reviews, some of which I have experienced in the past. This week the person on reception was super-helpful with my queries about repeat prescriptions, anticipating my questions.
GP surgery review: the-kiltearn-medical-ctr.
Title: Very poor appointment service
Rating: 1 out of 5
Visited: November 2023
Despite being only the third person in the queue there were no same day appointments and the soonest appointment was in 2 weeks. Very poor understanding of my issues by the receptionist. This is exactly why people go to Accident and Emergency My problem was urgent and serious and the response was entirely inadequate
GP surgery review: the-kiltearn-medical-ctr.
Title: Disappointing Care
Rating: 1 out of 5
Visited: November 2023
I am really disappointed with the care and concern of this doctor's surgery. I have been registered here since I was a child and as my whole family is also registered here, I have therefore decided to stay because it is simply easier. However, it is persistently extremely difficult to get the appropriate care or concern from this practice. As a young, female adult, I feel as though my symptoms are consistently dismissed and ignored, I am often refused appointments and even when I ring at 8am I am told my symptoms are not 'bad enough' to be urgently seen to. I am told not to go to A&E because I would be wasting their time, I am told I am too young to be reviewed by specialists because I am 'not at risk', yet 111 tells me to contact my GP straight away to receive the appropriate care? I do not feel helped by this surgery. I had to go to the same doctor three times before I got referred for blood tests and I had to eventually go to a completely different doctor to be referred for an ultrasound regarding a lump I had found in my breast. This caused delays in my care and results which increased my anxiety and affected my daily stress. I often feel very nervous and uncomfortable contacting this surgery as they often belittle me and I find the receptionists are very rude and blunt. Even when I do get an appointment, I do not feel heard, seen, or understood by the doctors which makes me put off my ailments to get worse because it is such a nightmare trying to get anywhere with anyone at the practice. I am very disappointed in their concern for patients or urgency for the appropriate care that people need and it needs to be reviewed extensively to ensure people are being treated and looked after in accordance to their symptoms and problems. It is simply not good enough.
GP surgery review: the-kiltearn-medical-ctr.
Title: Appointment
Rating: 5 out of 5
Visited: October 2023
Rang this morning to make an appointment- new telephone system was an improvement- quick response even at 8am. Very helpful Receptionist who organised a same day appointment. Very good service from the Nurse and General Practitioner so thank you
GP surgery review: the-kiltearn-medical-ctr.
Title: Can’t get an appointment, never ever get back to you.
Rating: 1 out of 5
Visited: October 2023
By the time you get an appointment you could be dead, when you do (if you do) get through, no appointments available and say they will get back to you but never do. They are shockingly bad. Trying to move to a practice that will actually see you and give you an appointment.
GP surgery review: the-kiltearn-medical-ctr.
Title: Lack of travel advice readily accessible
Rating: 1 out of 5
Visited: September 2023
Upon contacting the surgery for vaccinations some 5 weeks prior to travel I am informed that it is surgery ‘policy’ that they need 6 weeks notice to action this request. So, despite being promised a return call from the surgery which was never received I made a 3rd phone-call to ask that just our children received a tetanus injection but again due to the surgery not having 6 weeks notice this was refused!!!  I appreciate things take time but surely if this is a policy then patients should be made aware that this request takes so long to action and it is publicised within the practice and on the website. There was no attempt to check if the nurse had any availability - just an assumption she would be unable to accommodate my request due to it not meeting the ‘surgery requirements’. A relative at a different surgery had no issues and has just had her injections without issue so I am unsure why this process takes so long at Kiltearn.   So, if anyone is travelling and needs vaccinations be sure to make contact more than 6 weeks prior to travel!!!