janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: st.-luke's-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: August 2023
Find reception staff helpful and doctors knowledgeable, prompt and efficient. I phoned in at 8am was 11th in the queue waited 15 minutes on the line, which is an acceptable wait when you compare to other institutions and companies, and was booked an appointment at 10am to see the doctor face to face. Was actually seen two minutes before my appointment time. Prescription was sent to my chemist electronically and was at work by 10.30am. Excellent experience. Highly recommend St Lukes.
GP surgery review: the-forest-practice
Title: Receptionist
Rating: 1 out of 5
Visited: November 2023
When you do get to talk to the receptionist it's so hard work. Getting them to understand the situation regarding health. No sympathy very harsh in the reply. Sometimes you wish never phoned up. Recommend change to different doctors.
GP surgery review: crown-house-surgery
Title: Amazing nurse!
Rating: 5 out of 5
Visited: January 2023
I have recently had a nurse’s appointment at the surgery for a routine procedure, however this nurse took the time to discuss further issues going on and went out of their way to help. I was made to feel comfortable during a potentially Uncomfortable appointment, and I cannot thank this nurse enough for this. The world needs for nurses like them!
GP surgery review: crown-house-surgery
Title: Very responsive and great service
Rating: 5 out of 5
Visited: December 2022
My 90 year old Grandma was unwell over Christmas.
I emailed the GP Surgery at 11.15am requesting a GP review.
A GP called me at 11.50am and arranged a home visit for 1pm to my Grandma.
He communicated brilliantly and was very supportive and reassuring. His swift actions potentially reduced the risk of a hospital admission.
Thank you
GP surgery review: crown-house-surgery
Title: Discrimination
Rating: 1 out of 5
Visited: August 2022
I attended Crownhouse Surgery this week with my partner to have our babies 16 week vaccination. We were asked to put a mask on but I advised we were exempt and then we were asked to wait outside of the doors to the surgery on the seats at the top of the stairs. 

The receptionist who asked us to wear a mask was not wearing one, someone else in the waiting room didn't have a mask on and someone in a clinic room also didn't have a mask on and yet we were excluded to sit outside of the waiting room like second class citizens so people can walk past and judge us for being exempt from wearing a mask. 

Can you please explain to me why your surgery feels it's okay to discriminate against a family taking their baby to get vaccinated? Especially when the very person discriminating against us isn't wearing a mask
GP surgery review: crown-house-surgery
Title: Lost it’s way
Rating: 1 out of 5
Visited: July 2022
After many calls to try to get an appointment, waiting 20 mins in queue even though I was number 1 in queue, I decided to call in to make an appointment. Imagine my disappointment when there was no one in waiting room and 2 receptionists doing absolutely nothing. What’s really funny is that that recorded message says there working extremely hard and they will not tolerate abuse from callers. It took me all my strength to remain calm and my blood pressure is through the roof.
GP surgery review: north-leverton-surgery
Title: Truly family friendly practice
Rating: 5 out of 5
Visited: August 2022
From a kind and friendly receptionist with a welcoming smile even at the end of a long day to the dispensing team who always keep medicines ready on time this practice truly has a great team. Doctors here have gone above and beyond the call of duty in helping us during the most stressful and difficult time in our lives. Delivering medicines when I was struggling to go to collect myself to taking time in the middle of a busy surgery to call and check if me and my family were okay and offering any help they could was simply extraordinary. They even did an emergency visit out of compassion and consideration when they could have easily passed it on to the 999 team. superb team.
GP surgery review: riverside-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
Absolutely brilliant service today and yesterday. I was amazed how quickly I got my appointment. I saw I wonderful Dr.
He was so kind and caring and put me at my ease. He took his time and was so professional. 
A big thank you.
GP surgery review: riverside-health-centre
Title: Shambolic
Rating: 1 out of 5
Visited: October 2023
I will try my best to do a balanced review: every time I have spoken to anyone they have always been friendly (as to have I), under what are probably difficult and busy times. I also know from the past, that the surgery has  some good Doctors. 
However that is where any positives end and this surgery should really carry a Health Hazard warning sign above the door and Website. Any continuation of care is none existent. I am fortunate to consider myself tech savvy and able to use their Anima booking app, god help anyone who isn’t (thinning out the herd springs to mind).  Anyway, my wait for a face - face appointment continues (that should have been scheduled from 10th October and I also chased up the surgery 16th November). It is evident from other reviews and general conversation with friends/acquaintances, that I am not the only one to be let down by this Surgery.  
I certainly do not want a reply to this review from anyone who is accountable for this surgery. Their time is best served sorting out the mess they govern over or penning a resignation letter.
GP surgery review: riverside-health-centre
Title: Terrible service
Rating: 1 out of 5
Visited: October 2023
Called for urgent advice from GP re post menopausal bleeding and constant pain.  This followed recently prescribed medication. 
V unhelpful receptionist. Only interested in pushing the new online Anima system. After being insistent she eventually agreed to take details(intimate and private) and send to a care navigator who would respond within 3 working days. 
Obviously constant bleeding,pain and adverse reaction to a prescription is not seen as urgent by this practice as I did not get a response on the same day. 
My previous contact with the practice required 1hr 15min hold on the phone only to be told no appointments, ring 111. 
This previously reasonable GP practice now appears to be prioritising profit over patient access.
GP surgery review: riverside-health-centre
Title: 8 months for blood test
Rating: 1 out of 5
Visited: June 2023
I received notification in Oct 2023 for a well man blood test and 8 months on I am still no further on. I was told in November that I was on a waiting list for March / April and in April I was told I was on a waiting list for May. After eventually having the blood test which took 5 mins total, 5 minutes ! I am still waiting some 4 weeks later for the results after the surgery cancelled twice, even though they confirm my appointment on the day of both scheduled visits.
This is the same surgery that never contacted me for covid or flue injections I had to chase those up myself after receiving letters from NHS London. Unbelievable bad service. 3 weeks ago I requested assess to my medical records via the correct forms and again still waiting for them.
If they can not get the simple basic preventative processes correct what hope is there ?

Regards
Richard
GP surgery review: riverside-health-centre
Title: Good doctor experiences if you can manage to see one
Rating: 1 out of 5
Visited: June 2023
I have been with this surgery for quite a few years.  When I have seen a doctor, for a face to face appointment, I have been very satisfied.  However there are now hoops to jump through to see one.  When I asked for an appointment I was initially offered a telephone consultation.  This seems to be the first offer made. I asked for a face to face appointment as I felt my problem needed to be viewed and perhaps tests ordered. So I was offered a face to face appointment within 2 days. When I arrived I could see that , although mid morning , there were only 3 
Patients waiting to see a doctor.  We went in , one by one and were all seen by a Nurse Practicioner. I had diagnosed my problem,  had to suggest that a physical examination of the problem would be beneficial and soon realised that all the nurse could do was issue a prescription.  I asked for advice on managing my condition and it was very clear that she was a poor substitute for an appointment with a doctor as she could not help with advice. I hsve asked for an anonymous heading as when I complained previously to a receptionist she was quick to advise that I could move to a different practice in Retford. I would but, sadly , when I have enquired from aquaintances about other Retford* practices, they are quick to point out that their practices, once very good , now have most of the same problems getting a face to face appointment with a doctor as Riverside.
GP surgery review: riverside-health-centre
Title: Never Answer The Phone
Rating: 1 out of 5
Visited: April 2023
I have attempted to contact the surgery several times and i have been left on hold or in a que for over 1 hour. The excuse was they were busy, however other surgeries manage to answer the phone promptly.
GP surgery review: riverside-health-centre
Title: Possative appointment
Rating: 5 out of 5
Visited: February 2023
The Dr gave me verbal reassurance and a print out copy summary of my recent consultation with a specialist. I had three other topics that I wanted to discuss, (some arising before COVID 19) we managed to cover them all to my satisfaction and fairly quickly, even giving time to a minor procedure "while I waited", rather than having to make another appointment. Very pleased! On the way out I raised a couple of questions with the receptionist, who also responded quickly and efficiently. Such a good experience it deserves sharing. Thank you.
GP surgery review: riverside-health-centre
Title: Triarge and diagnosis
Rating: 5 out of 5
Visited: February 2023
Called in to Gringley surgery at 1pm, receptionist triaged me and I had a text requesting photographs within 15 minutes. I took a couple of pictures which I sent immediately, Dr A called me within 10 minutes of receiving pictures with a diagnosis and has organised tablets and a blood test. Excellent service and very quick. Thank you very much to all involved. Great service.
GP surgery review: riverside-health-centre
Title: Advanced Nurse Practitioner - LP
Rating: 5 out of 5
Visited: January 2023
I have been suffering from severe post Covid symptoms for nearly 4 months and managed to obtain a same day appointment today, first on the phone and then in person. I have seen LP several times previously and on every occasion, I have been impressed. She is extremely personable yet remains to consummate professional. She is knowledgeable, confident, decisive and pragmatic. Yet again, I have left the surgery, confident with her diagnosis which, sadly is not always the case with other health care professionals within this practice. Quite simply, LP is delightful and Riverside Surgeries are made significantly better for having her in the team!
GP surgery review: riverside-health-centre
Title: Excellent service
Rating: 4 out of 5
Visited: January 2023
Called into the surgery in person at 8.15am, receptionist helpful, added my daughter's name to the triage list. I received a triage call around 10am and then had a face to face appointment at 11.30am that same day. The GP we saw was very kind, caring and took a great deal of time with my daughter.  Everyone I dealt with was professional and kind. Thank you for such a fantastic service in such difficult times.
GP surgery review: tuxford-medical-centre
Title: The very best practice
Rating: 5 out of 5
Visited: September 2023
I have had a few different practices in my time , but Tuxford is the best one. The care from all the staff is amazing. My life was saved by the quick thinking decision of the GP. Who diagnosed sepsis, 5* practice
GP surgery review: tuxford-medical-centre
Title: Service Exccelent
Rating: 5 out of 5
Visited: February 2023
Excecelent Doctor,  No complaints what so ever, recptionist very good, nurses very good perscription dept exccelent.
We are so lucky to have such a wonderful medical centre.
GP surgery review: tuxford-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: December 2022
We have been very impressed with how the practise is run and the service provided by all staff. Very professional, we feel we are listened to, we are given very clear advice and there is a lot of care provided. This is always our experience as a family and not something we experienced in our last appointment when the doctor was reviewing my daughter's asthma. Really impressed and very grateful for all the care provided. There are not enough words to describe the great service and the gratitude we as family have towards the clinic. Thank you.
GP surgery review: tuxford-medical-centre
Title: Just what you hope a practice should be.
Rating: 5 out of 5
Visited: November 2022
The surgery had enough parking and was very clean and welcoming.  

Reception staff went above and beyond what could have been expected.
GP surgery review: acorn-medical-practice
Title: Problem with telephone bookings
Rating: 1 out of 5
Visited: May 2023
I think it would be easier if the clinic enabled the on-line booking of appointments - at the moment it is disabled.

I 'phoned to make an appointment on a Monday morning. It took three minutes just to get into the 'phone queue. Then it took over 34 minutes to get through to the receptionist. There is only room for four people in the queue, so it was taking about 10 minutes per person!

Another time I called, and, when I got to the front of the queue, I was just disconnected - so I think they're having trouble dealing with the workload.

If they activated the on-line service, it would be quicker for patients, and less work for receptionist.
GP surgery review: churchside-medical-practice
Title: Overall, a great surgery
Rating: 5 out of 5
Visited: November 2023
After attending an appointment a couple of months ago, I’ve had several blood test and review appointments over the last few months. I’ve found it easy to book an appointment online (you have to be quick though!) and always seen on time. Blood test results have been returned the same day and a follow up appointment booked the following day. Staff friendly and professional.
GP surgery review: churchside-medical-practice
Title: Lack of empathy
Rating: 2 out of 5
Visited: August 2023
After plucking up the courage to make a call about my increasing anxiety and extremely low mood due to Fibromyalgia & Mental health issues. 
The doctor seemed arrogant and rushed through the call and was quite insensitive to my current struggles, i felt more anxious after the call than i did before, was told to contact the crisis team which are mostly of little help too these days. 
Medications i have been prescribed over the past few months have caused worsening symptoms with little education from doctors and to truly listen to a patients wishes. I was worried about taking further medication that would increase my symptoms but was dismissed and told to listen to the advice and medication advised.

I try to avoid making appointments now unless i really need too.
Will be looking for another surgery 
I will say the reception staff are very friendly and have always been supportive but a little tlc and empathy from medical professionals to its vulnerable patients  would be nice.
GP surgery review: churchside-medical-practice
Title: Rotten appointment system
Rating: 1 out of 5
Visited: June 2023
Unable to get through, unable to book on line, over complicated system of who you can see and when for a medication review, blood tests or issue, resulting in multiple visits and attempts to contact the surgery (which no doubt adds to the fact that you can not get through or an appointment) Finally wrong blood tests taken at last visit resulting in having to try to get through to the surgery again and being unable to. I really wish they would look at their patient demographics and work out a fairer and simpler system that meets the needs of the community they serve.
GP surgery review: churchside-medical-practice
Title: Great consultation
Rating: 4 out of 5
Visited: February 2023
Saw one of their registrars; who was on time, listened patiently, examined me thoroughly, requested investigations and even gave me a prescription for my other problem. I would definitely ask to see one of their many registrars in future, with no hesitation.
GP surgery review: churchside-medical-practice
Title: No self check in, no appointments available
Rating: 1 out of 5
Visited: February 2023
To get an appointment in the morning is a total joke! 
Forget about calling them, you wont get throough.
Best to register in person, as sometimes online booking crashes.
They used to have a self check-in screen but that does not work (the parking system does).
To put it simply, computer says no.
No appointments. No means no. If you're bothered, go to AnE.
GP surgery review: churchside-medical-practice
Title: Great consultation
Rating: 4 out of 5
Visited: December 2022
Superb, thorough consultation with the recent registrar. With a good positive plan to move forward. Thank you.
GP surgery review: churchside-medical-practice
Title: Terrible
Rating: 1 out of 5
Visited: November 2022
Trying to see anyone in this GP or even have someone call me back is a joke. This isn't the first time I've experienced this with this GP. The latest one, I was told I needed to take a blood test and that if I get a call from them, it means that they've found something in my blood test. I received a call about it, so I assume that they've found something as they said they needed to speak to me in person to discuss it - except they didn't give me a slot immediately. I was asked to call back on a special number that skips the waiting list to try to get a slot. I called from 8am sharp and there were already no slots left. Called a different number that goes through their reception to explain the situation but all I was told is "call back tomorrow". I don't understand why they can't tell me when I can see them so they can discuss what they've found in my blood test instead of trying to get a slot that's non-existent even within the timeframe of 8am - 8:10am. Terrible!
GP surgery review: churchside-medical-practice
Title: Complete shambles
Rating: 1 out of 5
Visited: January 2022
I was referred here by my own surgery for a mental health review, on arrival I wS asked about wearing a mask and told them I'd try when I could but at the time my nose was extremely itchy with the allergies I suffer from so it would spend more time off my face than on while I'm trying to stop myself sneezing uncontrollably, I stated I had taken a negative test that morning but one of the staff wasn't at all happy and started talking to me like a child, I tried to ask how I could keep the mask up with my nose how it was and she just got louder so I decided to leave and miss the appointment, I thought it the best action as I was already very anxious about the assessment and didn't want it causing more stress, very poor people skills in my opinion.
GP surgery review: forest-medical
Title: Communication
Rating: 4 out of 5
Visited: October 2023
Once again the fiasco of non or poor communication between doctors prescriptions and pharmacy has reared its very frustrating head. I’ve been on repeat medication for over ten years now and the problem of problems surrounding repeat dispensaries keep cropping up. I mentioned the problem a few years ago when attending a GP appointment but still getting this confusion when going to pick up medicines only to be told by pharmacist that no medicine available because I require a medication review and when querying this it’s found not to be the case and the medication can be dispensed. Another wasted journey.
GP surgery review: forest-medical
Title: Opening times on Google and NHS site incorrect.
Rating: 4 out of 5
Visited: June 2023
Google states Monday to Friday opening times are 9-5. This is not correct as Wednesday afternoons are dedicated to staff training. NHS site for this surgery states the old opening times of 7am to 7pm and Saturday 9-1. I cannot understand why these details have not been updated. I was trying to book an appointment on Wednesday afternoon being unaware of staff training which is not detailed anywhere online. Please update these details as they are very important to patients.
GP surgery review: forest-medical
Title: Phone Lines / Reception Staff
Rating: 3 out of 5
Visited: March 2023
It seems to be impossible to get through to the surgery between 8:30 and 9 and then again between 12:30 and 1. When you call at the specified times for appointments you get the generic Covid / Strep A talk and then "it has not been possible to connect your call". Despite trying numerous times, when you do finally get through the receptionist says "emergency appointments only" and ends the call without even asking your name, symptoms etc. The majority of your receptionists are lovely and genuinely want to help, but if you get through to the 1 member of staff who clearly hates her job you have wasted 30 mins + of your day.
GP surgery review: forest-medical
Title: Brilliant service finally
Rating: 5 out of 5
Visited: February 2023
After calling for over a week for my daughter to get an appointment to have someone authorise some bloods tests for her Army appeal, we finally got in today. The ANP we saw was fantastic. Ok she was running late, not a problem, but understood what we wanted and the urgency. Not only did she go over and above on the blood request she took the samples after noticing there weren't any appointments for blood. This ANP went out of her way to be very helpful and its was very much appreciated. Bless when she had done, she even wished my daughter well with her appeal. I'll definitely be requesting to see her again. Thank you.
GP surgery review: forest-medical
Title: Uncaring doctors
Rating: 1 out of 5
Visited: January 2023
I came in for a fit note as instructed by my uc coach and the doctor refused to give me one despite my long-term health condition, making out that I was being lazy by trying to avoid looking for work despite me repeatedly saying that my work coach has instructed me to do this. I don't think this is fair as I've had a fit note in the past and only needed it renewing, yet that's the help I get
GP surgery review: forest-medical
Title: Below par receptionist
Rating: 1 out of 5
Visited: July 2022
I was due a medication review and called the surgery to check some details relevant to my prescription. In an attempt to explain the receptionist kept interrupting me repeatedly leading to a confusing conversation. She then hung up on me. I called back to ask for a name of who I was speaking but was told that are not required to tell me their name but if I want to complain the practise manager would call me. No on has called. No one will take responsibility for putting the phone down on a mentally unwell patient. I would like to express that I did not sear or abuse the receptionist at all. I barely finished a sentence before she butted in. She clearly was having a bad day and took it out on me. It thoroughly unprofessional and I want an apology. She is a danger to patients.
GP surgery review: forest-medical
Title: Would recommend this practice everyone
Rating: 5 out of 5
Visited: January 2022
In my many years I would say these are the best Doctors they actually care about their patents.  The receptionists are very helpful and make you feel very welcome. I would say nothing is too much trouble for this practice.