janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: pelham-medical-practice
Title: Used to be the best
Rating: 1 out of 5
Visited: October 2022
This used to be one of the best practices in Grimsby but since COVID lockdown I don't know what has happened to it.

Monitoring of conditions requiring regular tests is non existent.

As for getting to talk to a doctor let alone actually seeing one you have more chance of winning the lottery!
GP surgery review: pelham-medical-practice
Title: Rude and disrespectful
Rating: 1 out of 5
Visited: October 2022
On the phone for 45 mins once it was answered I was met by a very rude and disrespectful lady on the other side…! If the NHS say respect their staff then they should surley take a leaf out of their own book.  This surgery has gone downhill since the new office management have come on board this one of the best practices in Gravesend now I am afraid it is the worst.  Surley some training needs to be given to their staff as the people
Calling are Not well and they must show some care and respect for the individual.  Your in a customer facing role.  Shame on you all
GP surgery review: pelham-medical-practice
Title: Bad Service
Rating: 2 out of 5
Visited: September 2022
Rang to discover I was 'over 30' in the queue.  This announcement never changed in 20 minutes of waiting.  What a dreadful service.  It seems quicker to get in the car, drive 3-4 miles, park somewhere, walk to the surgery and queue in person.  All I want to do is cancel an appointment.  If I don't then I'm in trouble (no excuse) for not turning up.
GP surgery review: pelham-medical-practice
Title: Over and wait to get through to be told no appts
Rating: 5 out of 5
Visited: May 2022
In the queue for 1 hr 10 mins.  Got through to reception waiting another 10 mins to be told no appts
GP surgery review: pelham-medical-practice
Title: Just answer the phone
Rating: 1 out of 5
Visited: April 2022
I've been trying to call them for months. I normally give up after waiting an hour. Several months ago, when I did get through, the message said I was FIRST in the queue, and they still took 45 MINUTES to answer. What are they doing? I called other GP surg in Gravesend, just to compare. One took 5 minutes to answer and the other one answered straight away. This surgery needs serious overhauling. Patients are NOT happy.
GP surgery review: pelham-medical-practice
Title: No longer provide Travel Vaccinations??? plus 1 month waits
Rating: 1 out of 5
Visited: March 2022
It seems this Practice no longer supply Travel Vaccinations and advise to go Private!
Everyone is eligible to get them at no cost under the NHS...every other GP  provides this service.

On a separate note, it takes round a month to get an appointment, not very helpful, better off just calling 111 and they refer / or get another GP to call you.
GP surgery review: pelham-medical-practice
Title: poor
Rating: 1 out of 5
Visited: February 2022
Cant believe that their  phone lines can be busy all day rung them to get an appointment 8.30 one hour and 38 mins waiting then to be told ring again at 1.30 so did that and again one hour 32 mins just to be cut off really poor state of affairs
GP surgery review: pelham-medical-practice
Title: Rude receptionists
Rating: 1 out of 5
Visited: February 2022
I called the surgery today to try and book in for ear syringing but the receptionist told me that they aren't doing that at the moment , I asked how I could possibly get it done as I need a hearing aid fitted and she told me to go private!!!!
What's the point of them being open, absolutely useless.
GP surgery review: park-surgery
Title: Vaccination frenzy!
Rating: 2 out of 5
Visited: October 2022
Total chaos at the flu vaccination at Broomfield this morning. People everywhere like a football stadium, nowhere to park, cars queuing out to the main road. Could have done with someone to direct traffic.
I had to repeat my name to the receptionists at least 3 times before she got it, and she didn't understand the ethnicity question - what happens the patient doesn't fit neatly into one of the boxes - ( middle eastern) please do some training on this
GP surgery review: the-heron-medical-practice
Title: Great nurse practitioner
Rating: 2 out of 5
Visited: November 2023
I saw a lovely nurse practitioner last month . I was in so much pain with my head , ears, jaw , throat. She gave me some exercises to do and a print of . They really helped. Rather than taking more pills. She was very thorough and patient with me. I was really impressed. I am still using the exercises now. When the pain comes back. Thankyou.
GP surgery review: the-heron-medical-practice
Title: Unhelpful Receptionist
Rating: 1 out of 5
Visited: September 2023
I visited the surgery having had an appointment booked for me a month ago by the surgery via Sms.

I thought the appointment was for 8:00am because the only communication I had, had from the surgery was a month ago, so had put it in my diary at the time.

The surgery had not sent me a reminder so when I turned up half hour early was told that I had the wrong time.  I asked if I could reschedule and was told that was not possible.  As I had my child with me who I had to take to school, I explained I could not wait as my child would be late for school.  The receptionist said that I could not reschedule and that was that.  I therefore had  no appointment.

I suggest that the surgery should:
1. Remind patients, especially on appointments booked so far in advance.
2. If the surgery is booking an appointment for a patient, they should send a letter, not just an sms one time.
3.  Receptionists should be trained to accommodate patients rather than just say no.
GP surgery review: the-heron-medical-practice
Title: Very positive physio app today
Rating: 3 out of 5
Visited: August 2023
I would like to thank the  in House physio gentleman today. He was very helpful, friendly and knowledgeable. He gave me information i had not been given from anyone else. This was extremely helpful to me going forward. I am grateful . Thankyou.
GP surgery review: the-heron-medical-practice
Title: Stressful
Rating: 3 out of 5
Visited: July 2023
I have used different surgeries within the same group.  My experience has been mixed.  The doctors are always polite and tend to do a good job.  However, some (not all of the reception staff) tend to treat patients like second class citizens.  In my experience two of the staff that are responsible for blood tests have either been rude or unhelpful.
This contrasts to the experience we have had at our local dentists, where the whole team treat all patients with respect and dignity.
We have discussed this with others who agree that certain NHS staff are rude to patients because they don't look at them as clients  (because the patients are paying for the service indirectly through their National Insurance contributions) whereas at dental surgeries, some of the work is private so the staff are more conscious of how they treat clients because they are actually receiving money at the time of the appointment.
The "attitude" of staff could be changed through training and recruitment.  i.e. recruiting people like supermarkets and cafes do using psychometric testing which would hopefully weed out some of the people who are not suitable to be dealing with elderly and vulnerable people who should be afforded the same respect as everyone else.  Training could be linked to performance i.e. if a member of staff consistently got patients complaining about them, they should be offered training.  If after training they were still found unsuitable, they should be moved out of the role to protect patients.
GP surgery review: the-heron-medical-practice
Title: Helpful considerate staff
Rating: 5 out of 5
Visited: June 2023
I called the surgery on Friday 9th June to try and get antibiotics. The receptionist went out of her way to help. I also done an e-consult on Sunday and I was kept informed with timescales and it was all sorted by Tuesday morning. Well done.
GP surgery review: the-heron-medical-practice
Title: Exemplary service
Rating: 4 out of 5
Visited: June 2023
I attended today for an ultrasound examination. The ultrasonographers were friendly, courteous efficient and very knowledgeable. An extremely professional and compassionate team.
Please pass on this review. 
Thank you
GP surgery review: the-heron-medical-practice
Title: Incredible GP surgery
Rating: 5 out of 5
Visited: May 2023
Cannot speak highly enough of the Heron Medical Practice. Currently undergoing a range of diagnostic tests for an ongoing concern and the care has been exemplary. From the compassionate receptionists, advanced nurse practitioners and GPs, everyone has been caring, quick to react, informative and have listened to my concerns. I don’t have answers yet but have been blown away by the high level of care. At a time when GP services continue to come under scrutiny, I could not feel more relieved to be a patient at such an exemplary surgery. Thank you.
GP surgery review: the-heron-medical-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: March 2023
I was given medication after surgery. It made me feel very unwell. I called the surgery and got a same day face to face appointment. It was discovered that the hospital has given me more than double the recommended dose for the medication in error. This was reported and I was given the correct dose. The person I saw was very thorough and reassuring. I feel so much better.
GP surgery review: the-heron-medical-practice
Title: Fantastic Practice
Rating: 5 out of 5
Visited: March 2023
Care is second to none, they work really hard on improving their systems and services.  You can always get an appointment if its needed.  Lovely doctors and staff
GP surgery review: the-heron-medical-practice
Title: Fantastic service
Rating: 4 out of 5
Visited: January 2022
Please thank reception and prescriptions for a very speedy and efficient service. Dr’s receptionist don’t get the credit they deserve the lady I spoke to on Friday afternoon was friendly and helpful regarding a letter from the lymphedema clinic that I was calling about. Tuesday I spoke to someone from prescriptions re this letter again very helpful and this morning I received my prescription in the post as it wouldn’t send electronically. What a great service. Please pass my thanks to whoever they were and the rest of the team.
GP surgery review: jubilee-medical-centre
Title: Impossible to deal with
Rating: 1 out of 5
Visited: January 2024
Phone lines are always double digit queues and only being answered by one surgery despite being shared across 3 sites. Practices are manned by deflated staff members - probably in parallel with the level of disappointed patients approaching them. Econsult hours are a measly 7.30-10.00 and that is it. If you're lucky to submit your econsult in time you may be lucky to get the correct path of action you're looking for - or you might not too. Massively understaffed for patient numbers and yet theyre still accepting more. Poor.
GP surgery review: jubilee-medical-centre
Title: Confused
Rating: 1 out of 5
Visited: December 2023
The CQC review shows "Good".  But the patient reviews say otherwise.  It is very difficult to get an appointment, so I assume that the Practice is short of Doctors but they are accepting new patients.  I find the whole system a nightmare.  I recently needed antiviral medication and the reply to my phone call was a text telling me to call 111 (I have lost count of the times I have asked not to be contacted on my mobile as it is unreliable).  They told me it was the GP responsibility but fortunately tried anyway and I did get them.  It is very sad as it used to be an excellent Practice.  Looking at Istead Rise the reviews don't seem any better.
GP surgery review: jubilee-medical-centre
Title: Diabolical
Rating: 1 out of 5
Visited: October 2023
Might I suggest that our government stores its gold reserves in Kent House Surgery in Longfield. It would be totally safe as it is totally impossible for the public to get in there!
GP surgery review: jubilee-medical-centre
Title: GP’s are great. Let down by admin and management
Rating: 1 out of 5
Visited: June 2023
Terrible experience today and I normally rave about this practice. The doctors themselves are great but I’m afraid in recent years the practice has become terrible. As of today I actually changed my doctors to another. 

The doctors need to look at the admin and office staff. They are letting the practice down and are rude and quite frankly unhelpful. I was pretty much called a liar today and asked to prove myself even though I’m 3 days out of surgery. The person on the phone made come to the practice to prove what medication I needed, even though it had been given in at both surgeries. 

I can’t say I’m happy leaving because certain doctors are first class. Sadly practices management and admin staff really really let the whole thing down.
GP surgery review: jubilee-medical-centre
Title: Very Worrying
Rating: 1 out of 5
Visited: May 2023
I find it impossible to obtain an efficient service and at times any service from the practice. Nothing I can do gets the correct prescriptions and I have given up trying. Even my MP has tried. The latest fiasco was the change in the systems (yet again) to using just Apps for it would seem most of the interactions with them and I had to visit them to plead with them to obtain essential medical treatment for both me and my wife when she had been turned away. You cannot turn people away who are seeking essential medical services but over the last couple of years they have done just that.
GP surgery review: jubilee-medical-centre
Title: Shocking communication and follow up
Rating: 1 out of 5
Visited: May 2023
Being tested for extreme fatigue, had 3 blood tests, latest one no communication from GP so rang practice.  Receptionist advised all normal so no follow up.  
Ok so what about the thing that was being rechecked - is that ok now and if so why was it retested?  Don't know.
Ok so what about the tablets prescribed - do I carry on with them, will they be added to my repeat prescription?  Don't know.
Ok but nothing has changed re my symptoms so clearly I need to speak to someone to understand what happens now as the problem hasn't changed - can I speak to someone medical?  No - you'll need to start a new e-consult!!
Not happy but am sitting here now trying to do that and......"Your surgery isn't accepting e-consults until tomorrow"!!!
And we wonder why a+e's are overwhelmed - broken NHS
GP surgery review: jubilee-medical-centre
Title: Reception Staff
Rating: 2 out of 5
Visited: May 2023
I was trying to get in touch with the doctors regarding a referral, I tried to explain the situation to the receptionist who then cut me off stating I was giving too much information. I was told to do an econsult the following morning (as it is not open 24/7). I truly felt brushed off by the receptionist, at a time where faith in the system has never been lower.
GP surgery review: jubilee-medical-centre
Title: Absolutely disgusting treatment
Rating: 1 out of 5
Visited: April 2023
My grandad is extremely unwell and the way the staff have treated him is utterly disgusting. There is an extreme lack of concern it seems from all members of staff on all levels. Their completely inability to provide their patients any sort of substantial care is absolutely vile. He is dying and needs care to keep him comfortable. They completely disregard for a dying man makes me absolutely sick and all I can think is that they have literally no compassion, empathy or regard for human life.
GP surgery review: jubilee-medical-centre
Title: Rude reception staff
Rating: 1 out of 5
Visited: April 2023
There are some very good GPs at this practice (the ones that are partners / salaried GPs). However some of the reception staff are so rude, condescending and clearly do not want to help people who are in urgent need of help. I called this morning and was told a GP would call me today. After not receiving a call I contacted the surgery and the lady I spoke to was so rude and nasty to me. I was absolutely polite and kept it together but needed urgent help. I burst into tears after the call and have given up. I know there are too many people for the amount of GPs but the whole administration of the Longfield and New Ash Green Surgeries need to be rebuilt. Such bad service and it’s only got worse over the last 10 years. Drastic action needs to be taken to fix the administrative problems.
GP surgery review: jubilee-medical-centre
Title: Extreeemely good response.
Rating: 5 out of 5
Visited: March 2023
I filled in an eConsult form at New Ash Green Surgery and returned it to the receptionist. 2 hours later a Doctor phoned to say a paramedic would call at my address in 30 minutes. The lady, extremely personable, gave me a thorough examination and diagnosed a severe hiatus hernia and would consult the doctor re medication.
The doctor an hour later rang to confirm treatment.
The response was incredibly good and cannot thank the team enough. Please pass on my thanks. Valeriexxx.
GP surgery review: meopham-medical-centre
Title: Totally user-unfriendly
Rating: 1 out of 5
Visited: May 2023
This practice make you queue forever on the phone, only to be told they do not book appointments, they then send you an arbitrary appointment which does not take into account your availability, only theirs. They claim to use e-consult to triage but this doesn’t work either as they also contact you at a time of their choosing and not yours. In addition, when you want to book something simple like a cervical screening you have to go through this whole process - there is no shortcut for a simply screening booking - what a waste of everyone’s time. If I didn’t have high blood pressure when this started I do now!
GP surgery review: meopham-medical-centre
Title: Terrible Customer Service
Rating: 1 out of 5
Visited: June 2022
Its impossible to get through on the phones, for 2 days the phone has been constantly engaged (although more likely off the hook), it is impossible to get to speak to anyone.  Im just waiting blood results so i visited them instead and was told i need to call to get my results! i explained it was constantly engaged and the reception staff were extremely unhelpful.
GP surgery review: meopham-medical-centre
Title: Excellent medical practice
Rating: 5 out of 5
Visited: June 2022
I have been under the practice's care recently for various issues I have had no problem with receiving a swift response from the GP, pharmacist and Physiotherapist from this surgery.  When I have spoken to the receptionist she has been helpful with advice and any forwarded message has been acted on by other members of the practice swiftly.  I can only say that I have been impressed by all the staff at the surgery and their swift action to help my issues and queries.  A big thank you to all at the surgery for your hard work.
GP surgery review: bower-mount-medical-practice
Title: Sick note
Rating: 2 out of 5
Visited: January 2024
I have had ankle surgery, I am unable to get to the doctor, I rang and asked for a sicknote, as mine was due to run out. I was told to send an Email, and was given the address, I sent the Email, but never got the sicknote. I lost a weeks wages, I have got one from the hospital now. I am not happy, I tried  phoning the practice but they don't seem to answer the phone.
GP surgery review: bower-mount-medical-practice
Title: Outstanding service
Rating: 5 out of 5
Visited: November 2023
How lucky am I to be attached to Bower Mount surgery. I moved to Maidstone 3years ago from Medway.The staff here are outstanding. All staff are caring. Show concern and support every call and visit.  Maybe you don't know what that effect that has on patients. Thank goodness I moved to this area ... You should all be proud of yourselves..
GP surgery review: bower-mount-medical-practice
Title: Lovely nurse
Rating: 5 out of 5
Visited: November 2023
I have always had positive experiences with this practice but want to specifically praise the nurse who recently gave my young son his nasal flu vaccination. As soon as we walked through the door she was friendly and engaging, making him feel very comfortable. When administering the vaccine, she asked if he could smell vanilla or chocolate which made the experience fun and removed all fear. Great staff and a great practice.
GP surgery review: bower-mount-medical-practice
Title: Sneaky missed calls or not at all
Rating: 1 out of 5
Visited: October 2023
Over the years this surgery has gone down the tubes ever since they combined both London Road & King street into one!

Try ringing up for appointment, will you actually get through or not maybe better off trying the Euro Lotto!

As for phone calls to you they are quite sneaky, pretend to have rung you or you've missed the call but they just ring long enough for it to register as a missed phone call as they are too lazy & incompetent to actually do it properly, this hasn't happened just once it has happened several times!

I've been at this surgery for a very long time & I think it's time people voted with their feet!
GP surgery review: bower-mount-medical-practice
Title: Doctor
Rating: 4 out of 5
Visited: September 2023
I phoned this morning to make an appointment, only to be told my doctor has left the practice, I am not registered with a doctor, but I'm still with the practice, they should have let me know, and put me with another doctor. I have been with this practice since I was a child
GP surgery review: bower-mount-medical-practice
Title: Very positive experience
Rating: 5 out of 5
Visited: July 2023
I have 2 recent visits to the surgery with my 14 year old son. The first with an an GP and the second for a blood test with a Nurse. Both were excellent. We felt safe in their hands. Thank you
GP surgery review: bower-mount-medical-practice
Title: Great practice so helpful
Rating: 5 out of 5
Visited: June 2023
After my farther was discharged from Hospital I can not praise the staff and doctors at this surgery enough. They will always call when they said they would. They have so much compassion and empathy to me and the family I truly wish I lived in the area and they where my doctors. The team are worth their weight in gold and always go that extra mile to help. Thank you so much
GP surgery review: bower-mount-medical-practice
Title: Left in pain for 4 additional days
Rating: 1 out of 5
Visited: May 2023
Medical practioner diagnosed suspected gout over the phone.  Went in for a blood test Wednesday am, have been told result received Thursday but doctor won't even review until Monday.  4 day delay - Could have started treatment Thursday but going to be Monday at ealiest.  4 extra days of pain, very limited sleep and being unable to walk.
GP surgery review: bower-mount-medical-practice
Title: Fantastic service
Rating: 5 out of 5
Visited: April 2023
I just wanted to say that in my recent dealings with this practice I have experienced fantastic service. At a time when the NHS is experiencing huge difficulties, I have received nothing but prompt, polite and professional care from every member of staff that I have dealt with. Reception staff, nurses and doctors. Thank you all and keep up the good work.
GP surgery review: bower-mount-medical-practice
Title: Given wrong information
Rating: 2 out of 5
Visited: March 2023
Been chasing smear results for 2 months after being told the letter will be posted in “10 days” 
This was a concern for me as back in 2019 I had abnormal cells so wanted to be reassured all was well. Rang numerous times. No one got back to me after saying they would chase it. I then physically went into the practise to be told the results came back ‘clear’ and that’s there’s nothing to worry about. The appointment was 25/1/23 I only now just received the letter dated 24/3/23 to state I am in fact HPV Positive and that I need a colposcopy which contradicts what I was told by reception. I get the pandemic has put people under strain. I worked in retail throughout the whole thing. But people put their faith in medical professionals to get these things right so their health and well-being are protected.