janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: kirklands-surgery
Title: Thumbs down
Rating: 2 out of 5
Visited: November 2022
After 65 years at this practice I have been told I have to leave because I’m out of area,I’ve been out of area for nine years and have received positive times with all doctors I have seen,sadly my last one was very upsetting with the feeling of wasting the doctors time,it felt that as soon as I agreed to not being in the area the doctor wasn’t interested in helping me.
I was upset when I left and it has taken me a few weeks to get over this.I realise this practice has lost what it had when the other doctors were there,they were caring and helpful and I have great memories of those doctors.
This practice is definitely going down hill,on the plus side maybe it was the right time for us to leave,all done very quickly as we had 28 days from date of letter (18)days after we got the letter,especially as we were told by the 28/12/ we would be removed.
Check this practice out before joining.
GP surgery review: the-drayton-surgery
Title: Good level of care
Rating: 5 out of 5
Visited: January 2024
I experienced health problems both before and over Xmas and needed to see a Nurse on the first occasion and then a GP.  Blood test and other health assessments carried out were thorough, swift and done with care. 
I felt valued as a patient.  Thank you to all staff involved.
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Excellent service. I had a trapped nerve, and was directed to the surgery physiotherapist, whom I saw the next day. I was given some exercise to resolve the issue, with the proviso that I should contact them if the problem did not resolve itself. I am pleased to say that the exercises worked.
GP surgery review: the-drayton-surgery
Title: Diabetic check up-  annual review
Rating: 5 out of 5
Visited: January 2024
I was seen by a clinician who was very pleasant throughout the checkup, reassurance and advice accordingly.
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Just being able to help me very quickly to been seen by nurse and rapid blood tests done lovely kind staff 10 out 10 thank you
GP surgery review: the-drayton-surgery
Title: Appt Wed 3rd Jan Mr J Male
Rating: 5 out of 5
Visited: January 2024
Appt rearranged within a few days. My husband felt he had a thorough examination and was confident that problem would be resolved.
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 2 out of 5
Visited: January 2024
Nearly an hour’s wait for a booked appointment!!!
The doctor was good and apologetic at Wootton Street.
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Called in the morning seen to later that day reception A1 waiting time as stated 
Doc super no complaints whatsoever 
Rearranged new appointment there and than overall great appointment Thankyou
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Once I got through on the phone line which took about after ringing and been on the phone about 15 minutes, I was very pleased with the reception to all the information and I heard back the same morning
GP surgery review: the-drayton-surgery
Title: Service to date.
Rating: 5 out of 5
Visited: January 2024
Since moving during February last year to Drayton Surgery(from Cosham Health Centre)we both,myself
& my wife,have been very happy with treatment received & the help from all concerned @ Drayton
Surgery. Also the treatment done my both Queen Alexandra Hospital & St.Mary's Hospital.  Likewise
visit to our home from a Doctor & by Care Department to review any help required in our house etc.
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
My app following my E-consult was a quick response. 
I was very concerned about my problem, but it was sorted very quickly. 
It is/was nice to have a face to face with a doctor. I try makes you feel more reassured when someone can listen to you. That means a lot. Thankyou.
GP surgery review: vine-medical-group
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2023
Doctor phoned to discuss high blood sugar reading for my Wife.
Explained various possible medications and explained everything in detail.
Friendly and informative.
GP surgery review: vine-medical-group
Title: Great service on this occasion
Rating: 3 out of 5
Visited: December 2023
Receptionist at Stajes Lodge went out of her way to help me resulting in an appointment the next morning. The doctor I saw listened to me and my previous history regarding the matter concerned and asked what I would like them to do. She then agreed with me and put a plan in action for the future.
GP surgery review: vine-medical-group
Title: Good surgery
Rating: 4 out of 5
Visited: December 2023
Good surgery and staff will go out there way to help you and clean and functional environment and locally easily to commute to
GP surgery review: vine-medical-group
Title: Acceptable practice
Rating: 3 out of 5
Visited: December 2023
Appointment was fine once I could manage to get one, and very stressed that I could only get an appointment by completing a referral online as I am 78 years old and not very computer literate. Felt slightly disappointed  that it was explained that only 1 symptom could be discussed at the appointment, although once I attended the surgery the treatment and diagnosis was quickly followed up with a referral  to the hospital and several other tests. Since this hospital appointment,  and further tests, a doctor at Vine Medical Practice has contacted me and explained other concerns that now need to be followed up, and I am grateful for the way these matters are being  been dealt with.
GP surgery review: vine-medical-group
Title: Prompt Response
Rating: 5 out of 5
Visited: December 2023
I received an email stating that I was due for annual medical check.  I rang the GP practice and was offered an appointment instantly. I also received a reminder for the appointment. When I  got there for the appointment,  I was attended to promptly. I will recommend the practice to anyone,  any day. Thank you.
GP surgery review: vine-medical-group
Title: Straight forward
Rating: 3 out of 5
Visited: November 2023
I was advised to visit the surgery at a specific time and I arrived a few minutes before. I did not have to wait long before being seen by the doctor. It was a quick consultation with no problems. The receptionists were very friendly and helpful
GP surgery review: vine-medical-group
Title: Practice now back to good service levels
Rating: 5 out of 5
Visited: November 2023
Booking appointments can still be a challenge but the online options for non urgent cases are much better now and response times are reasy
GP surgery review: vine-medical-group
Title: Very quick appointment
Rating: 5 out of 5
Visited: November 2023
I completed on-line booing form. Lots of questions but only took 5 minutes to complete. I got a call from surgery 10 minutes after submitting form. I was offered an appointment on the same day. Alas I couldn’t make that one but was offered an alternative appointment 2 week later. Excellent. May have been so efficient due to launch of new booking system. Not sure if it’ll be as efficient once people become aware of the system and it becomes over-loaded.
GP surgery review: vine-medical-group
Title: Getting better
Rating: 4 out of 5
Visited: November 2023
It seems that the surgery is open to phone calls all day, not just 0800 or 1400. This means it may be possible to get an appointment before the condition requires hospital attendance.
GP surgery review: vine-medical-group
Title: Efficient service
Rating: 4 out of 5
Visited: November 2023
I saw the nurse to have my dressing removed after a hip operation. Initially my appointment was at the Forest End but I received a text and an email first thing in the morning to tell me that the appointment had to be changed due to staff sickness. The new appointment was at the Stakes Lodge site and only 50 minutes later. I was able to attend easily and am grateful that I was advised with as much time as possible. The nurse was kind and patient with me. Thank you.
GP surgery review: the-college-practice
Title: Going through worst GP experience
Rating: 1 out of 5
Visited: October 2022
Ever since pregnancy started I have never consulted my GP except on phone calls which was escalated by 999 emergency out of hour midwife. 

As my panic attack got worse for not getting enough support as it’s my first pregnancy and GP finds it convenient to leave a text msg that get in touch 8 am in the morning. 

I can assure from 8 am to 6 pm the phone lines goes into a voice machine (this call queue in full) and disconnects. How on Earth they expect patients to inform any change or worsening of condition if they don’t want to get on calls. 

And everytime you wish to contact one must fill econsult long list of same repetitive questions which I filled a million times and yet at the time of booking my 16 weeks appointment - I received a msg from the college practice - reads as 

 "Thank you for your recent eConsult request. 

Please confirm when you are 16 weeks and we will arrange an appointment for you.” 

All this time I thought my GP should have my details. 

If at the time of pregnancy GP fails so badly I wonder if there’s any complication or someone with more serious health problems who do they turn to? 

I also question their merge with Albion place- longer list of patients and zero quality.
GP surgery review: the-college-practice
Title: Was a great practice
Rating: 1 out of 5
Visited: September 2022
I have been a member of this practice for 20 years + and it seemed the Doctors have vanished in the last three years leaving the nurses in charge. You can see a nurse almost as usual but a Doctor you must phone at 8 o'clock  to make an appointment but they are always full . This as gone on too long most people are back to normal and it's about time the Doctors did the same. I give the nurses 10 out of 10 and the Doctors 0 out of O   Yours Sincerely Spud.
GP surgery review: the-college-practice
Title: Useless
Rating: 1 out of 5
Visited: September 2022
Messed up my prescription again. Took a year to get it on batch. Worked ok though never knew how long the batch would be and sometimes each item was different! This time they've decided though cannot explain no longer on batch. That means facing the daunting monthly task of trying to use their online system that is often turned off or hand deliver request. Unnecessary problem for me and them. They've just taken on 11000 more patients from a defunct practice so that not going to help as they cannot cope now.
GP surgery review: the-college-practice
Title: More problems
Rating: 1 out of 5
Visited: August 2022
Once again couldn't get through on the telephone and call back full.Engage consult more off than on. College Road cannot cope now but has just taken over Albion Place - a surgery the CQC criticized. So another 11000 patients on their list is not going to help. Their focus will be on the acquisition and problems inherited. This will means focus will be drawn away their own issues. The CQC looked at College Road earlier this year - it was not a full inspection - and somehow still awarded a good rating despite their own evidence tables showing a poor and very poor comparison to national figures. Complaints are ignored by the CQC.
GP surgery review: the-college-practice
Title: How is this practice still going?
Rating: 1 out of 5
Visited: August 2022
In the very unlikely even that you can get to speak to a doctor, they aren't that bad. 
I've called every morning for the last week trying to get an appointment. It's not unusual to be on hold for more than an hour and then be told that there's no appointments, try again tomorrow. I've done that 3 days in a row now. Finally got told this morning that I would get a call back this morning. Still not heard anything after 3pm so I call to follow up and get an automated message that the surgery is closed for training?!?! 
This place is like the medical equivalent of the hunger games. People are suffering and being left with no other option that to go to hospital. This is not how doctors surgeries are supposed to work!!!
GP surgery review: the-college-practice
Title: Excellent & timely interaction
Rating: 5 out of 5
Visited: August 2022
Visited surgery at 8 am to arrange á telephone call from a Dr. Call received that morning. Problem discussed. Face to face visit arranged för the next day. When I saw the Dr he efficiently & sympathetically understood the problem.
I was sent straight to A & E where they were expecting me. I had a pacemaker fitted the next day and was discharged the day after.
College Road practice & Maidstone Hospital  both superb.
GP surgery review: the-college-practice
Title: Doing ok
Rating: 5 out of 5
Visited: August 2022
People are so quick to complain, but, I have always had a good service, diabetic nurses are very thorough and like the GPs very efficient.  Many thanks for taking good care of me...even if it takes a while...
GP surgery review: the-college-practice
Title: Impossible to contact the surgery by phone or online!!
Rating: 1 out of 5
Visited: August 2022
Despite trying to ring and getting a message telling me the line of waiting callers was full and not accepting anymore calls after which I was cut off - I then tried the engage consult service from the website again discovering that none of the links to report my problem via email or electronically was possible.  This has happened on numerous occasions and the College Practice is no longer fit for purpose.
GP surgery review: the-college-practice
Title: Balancing out the moaners!
Rating: 4 out of 5
Visited: August 2022
Having just moved to Maidstone from London and being very anxious about changing GPs, my two experiences so far (routine smear with a nurse and ongoing medication review with a GP) have been brilliant. Easy communication through Engage Consult, reasonable waiting time (for current times) and empathetic professional service. Thank you!
GP surgery review: the-college-practice
Title: Good service
Rating: 4 out of 5
Visited: June 2022
Have used the surgery for different family members 3 times in the last year and have been pleased with the service. Engage and consult we’ve used twice and got called back in a timely fashion. Needed an emergency appointment and whilst had to hold for over30 minutes we did get a same day appointment . The doctor we spoke to was helpful and efficient. 
Overall would have to say we are happy with the service provided
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The service I received was excellent being nervous of beedles Icwas put at my ease and the procedure was carried out  perfect - thank you Rachel
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 4 out of 5
Visited: January 2024
Receptionist very approachable and friendly. Dr made time for me and made me feel at ease, really listening to me.
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 5 out of 5
Visited: December 2023
Reception staff were friendly and understanding. 
Doctor was very thorough and actually examined me. Explained everything clearly and referred me to a specialist. All was calm and I did not feel rushed out.
GP surgery review: birchington-medical-centre
Title: Good service received
Rating: 4 out of 5
Visited: December 2023
Had a telephone conversation with a GP to discuss results of some tests. Tests revealed no abnormalities but GP offered a face to face to discuss further possibilities which I found very reassuring.   I know some people may have had a different experience but I feel cared for. Thank you.
GP surgery review: maritime-health-partnership
Title: Superb GP
Rating: 4 out of 5
Visited: July 2023
I had to wait 6 weeks to see the correctly trained and knowledgeable GP, but the care I received in the appointment was fantastic
GP surgery review: maritime-health-partnership
Title: Good Practice
Rating: 4 out of 5
Visited: July 2023
Manage to arrange an appointment quickly and effectively. Good and effective communication and very pleased with the excellent telephone conversation  transpired. Well pleased with the out patient care services. Thank you.
GP surgery review: maritime-health-partnership
Title: Brilliant nurse
Rating: 5 out of 5
Visited: July 2023
The nurse I saw today made me feel welcomed and comfortable. Spoke to me throughout my whole treatment. Made what could've been an uncomfortable appointment one where I left laughing and smiling.
The surgery itself was clean and comfortable.
GP surgery review: maritime-health-partnership
Title: neck pain
Rating: 5 out of 5
Visited: June 2023
Glad I finally saw a doctor today face to face .The doctor was so kind I may get answers to why I am struggling with this pain.
GP surgery review: maritime-health-partnership
Title: Brilliant service
Rating: 5 out of 5
Visited: June 2023
I phoned in the morning got an appointment in the same afternoon. The doctor was fantastic and is doing every check possible to find out why I’m in so much pain, not just guessing
GP surgery review: maritime-health-partnership
Title: Helpful GP
Rating: 3 out of 5
Visited: May 2023
Surprised to get a phone call from GP regarding blood test, but pleasantly surprised as it meant someone actually now reads results .  GP explained result and treatment. So thank you.
GP surgery review: maritime-health-partnership
Title: Diabolical.
Rating: 1 out of 5
Visited: May 2023
I was in desperate need of an emergency appointment today and was told there were none available. Rung up as soon as GP opened and was told no emergency GP appointments for several days. Asked about my options and was told to call 111 or go to A&E! Was also then told if I need a prescription to go to the pharmacy where they can now prescribe medication and when I queried this they said yes?! I called the pharmacy and they said they cannot prescribe prescriptions. The receptionists at this practice have a clear lack or knowledge and are telling patients wrong information and this is just awful! Do not register with this practice if you need to see a GP as you will not get an appointment. It’s like not having a GP. Outcome? I had to pay for a private appointment so register at your own risk. Also, if you have prescriptions with this practice Boots can no longer chase these so for you- you need to do yourself so you have been warned. It’s also run by locums now, so forget consistency in care. It’s the worst practice in rainham.
GP surgery review: maritime-health-partnership
Title: Good practice
Rating: 5 out of 5
Visited: May 2023
Excellent service on reception caring nursing staff. Who listen to you and do not make you feel rushed.
GP surgery review: maritime-health-partnership
Title: Vast Improvement
Rating: 5 out of 5
Visited: May 2023
I attended one of the surgeries on Tuesday to get an urgent appointment as I am hearing impaired and cannot use telephone. I was helped cheerfully by the receptionist who managed to fit me in later that day for an appointment with the doctor of my choice.. The physician gave me a thorough examination and a referral. I was even given a blood test the following day by a competent nurse without a mark.
All in all I was pleasantly surprised by the service and improvement at this surgery.
GP surgery review: maritime-health-partnership
Title: Ops good review no names this time!
Rating: 5 out of 5
Visited: May 2023
The care of the GP was absolutely outstanding, he was honestly amazing with my baby boy, he literally made my day with how much care he had for both of us!!
He explained everything to me and addressed me by my name which was nice for us as he was talking to me, he really did make us feel comfortable and assured me of my sons health putting me so much at ease, also The receptionist too was lovely and very helpful and kind and even though my sons name is a bit different and people do find it hard to either spell or pronounce we got there in the end and she was really lovely so thank you so much and even writing this makes me cry with happiness as I’ve never experienced so much kindness to us in a surgery before!! Also I’ll throw in the nurse who done my boys have too, she is so lovely when she did them, she was easy to talk to, understanding and very helpful! Definitely be proud of your staff as they was amazing!
GP surgery review: maidstone-rd-chatham-surgery
Title: Good practice
Rating: 4 out of 5
Visited: July 2023
Warm welcome at reception
Advance nurse took time to understand the problem and review my condition well
GP surgery review: maidstone-rd-chatham-surgery
Title: Good diagnostic work
Rating: 3 out of 5
Visited: June 2023
Received a good thorough diagnosis and proposal for going forward. Surgery was of a tired appearance; not inspiring any confidence
GP surgery review: maidstone-rd-chatham-surgery
Title: Positive experience
Rating: 5 out of 5
Visited: June 2023
Very please with my visit. Dr was Extremely Helpful and  dealt with all my issues 
I would recommend the GP .
GP surgery review: maidstone-rd-chatham-surgery
Title: Same day appointment
Rating: 4 out of 5
Visited: June 2023
I had a face to face appointment with a very pleasant and helpful Doctor , he listened and advised appropriate further tests , Thankyou.
GP surgery review: maidstone-rd-chatham-surgery
Title: Good Practice
Rating: 4 out of 5
Visited: June 2023
Unable to get an appointment for treatment/antibiotics for a UTI I was able to access  one at Rochester Healthy Living Centre the same evening thanks to the receptionist 
I also needed advice on pain relief for a chronic shoulder pain which was given over the phone then followed up three weeks later ( today) regarding the medication prescribed.
The advice I was given was positive reassuring and sympathetic. I have every confidence in Maidstone Road Surgery despite the challenges faced by GP practices in these difficult times.
GP surgery review: maidstone-rd-chatham-surgery
Title: Good GP practice
Rating: 4 out of 5
Visited: June 2023
I rang in the morning and asked to see a Doctor and was given a face to face appointment. She was very thorough in diagnosing my problems and actioned further investigations. Very pleased with the service provided, very friendly and listened.
GP surgery review: maidstone-rd-chatham-surgery
Title: Great Practice
Rating: 4 out of 5
Visited: June 2023
Changed surgeries recently because the last one was so awful with rude and unhelpful staff. This one is so much better with friendly and helpful reception staff and a lovely practice nurse
GP surgery review: maidstone-rd-chatham-surgery
Title: Dreadful care and attitude
Rating: 1 out of 5
Visited: June 2023
Virtually impossible to get an appointment. Rude,uncaring , dismissive staff. Practice manager is condescending, patronising and lacks any empathy. My family have the misfortune to all be registered there. One has mental health issues and was told by the doctor to "get a grip" very helpful indeed!
They do not open on Saturdays so good luck if you're in work. 
To get an appointment you have to ring at 8am, again if you work good luck with that. By 8am and one second you're about number 30 in line so by the time you get an answer, there are no appointments left. Face to face appointments are nigh on impossible to get, mostly it's over the phone and it's as and when they get round to it so the second your not by the phone and it rings, you've missed your chance.
If I were to describe this practice in one one it would be "omnishambles
GP surgery review: maidstone-rd-chatham-surgery
Title: Much improved
Rating: 4 out of 5
Visited: June 2023
I called this morning and was offered a face-to-face appointment in the early morning. The doctor saw me on time and was very thorough in her examination of my injury. This resulted in 3 referrals to various clinics and the necessary paperwork was made available promptly.
The improvement in access to medical care at the surgery under the current regime is remarkable. The reception staff continue (as they always have been) to be helpful and friendly.