janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: asplands-medical-centre
Title: What's changed?
Rating: 3 out of 5
Visited: August 2022
Have been with this practice for a number of years and always found them excellent. However, since the pandemic something has dramatically changed. GPS are never available. Previously same or following day appointments were the normal. Not now. Have just called for an appointment to be told no GP is available for 2 weeks. Appointments seem to be palmed off onto 'nurse practitioners'. Where are the Doctors? This surgery seems to have gone from excellent to marginal, but why? Same Doctors, so what has happened?
GP surgery review: asplands-medical-centre
Title: Woburn surgery
Rating: 5 out of 5
Visited: July 2022
I have been a patient at this practice for many years and have always found them all very helpful.  On this occasion I saw doctor on time and he  listened to problem and arranged for further investigation to be carried out at hospital.  Thank you.
GP surgery review: asplands-medical-centre
Title: Don't waste your time GPs never available
Rating: 1 out of 5
Visited: June 2022
Visited my gp, over resistant hypertension. Great appointment changed medication looked to review the situation in a month's time. Try to book a follow up appointment and nothing for two months. Might as well have gone and sat in a&e.
Everything that is wrong with the nhs gp service is evident in this practice.
GP surgery review: asplands-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
I contacted the surgery by telephone for a non urgent appointment. Reception were extremely helpful and after asking me for the reason for contacting the surgery an appointment was arranged for the following week, face to face which i was extremely surprised to be offerred in current covid climate. The GP was her usual brilliant self, addressing the reason for my visit and also offering a health check and sorting out my prescription. I could not fault the care I received from start to finish. Thank you
GP surgery review: fishermead-medical-centre
Title: Welcoming and supportive
Rating: 5 out of 5
Visited: July 2023
I have great respect for the staff at Fishermead Medical Centre.   From the welcoming smiles and friendly manner of the receptionists to the encouraging and non judgemental manner of the nursing staff.  The GP I normally see is very warm,empathetic and helpful.  There is nothing too much trouble to arrange or to do minor procedures in surgery with the utmost care and concern.i find the appointment system fair, the prescription service efficient and the record keeping accurate.  I have a good communication channel through the secretary to manage anything I need.
GP surgery review: fishermead-medical-centre
Title: Selective service
Rating: 1 out of 5
Visited: October 2022
when I tried to register to go on doctors list I was told I am not in the catchment area but on the NHS website it can be possible to be out of area despite I am only living 1 mile away. The area is convenient for me as I attend the dental services. Is this service selective and biased.
GP surgery review: walnut-tree-health-centre
Title: Rude staff and no GP appointments ever available
Rating: 1 out of 5
Visited: July 2023
Staff are rude and talk over you. Cant get an appointment for love or money. One stern reply is to go to walk in centre. GP is either sick or on holidays. What is the point of this surgery if you cant get to even have a telephone call with the clinical staff??
GP surgery review: walnut-tree-health-centre
Title: Thank you
Rating: 3 out of 5
Visited: July 2023
I have been in contact with two members of staff from the practice this last week, one a health care assistant and another one that books appointments.  The health care assistant  is always lovely, approachable, caring and expert in her job. She always gives time needed and genuinely cares about her patients. The admin staff was able to make an appointment for me to see the GP which was convenient for me. She listened and was empathetic when I explained the reason for my appointment and that I am unable to use the new consult engage system as I am at work at that time . It is frustrating and causes anxiety trying to get an appointment that fits around work commitments. But thank you both for being caring and helpful.
GP surgery review: walnut-tree-health-centre
Title: unprofessional staff
Rating: 1 out of 5
Visited: June 2023
I have been ringing for 2 days trying to sort out my medication which was due 2 days ago and is predated and one member of staff has been repeatedly rude to me Refusing to listen to me I am now without medication i really need.
GP surgery review: walnut-tree-health-centre
Title: This practice is failing
Rating: 1 out of 5
Visited: April 2023
Queued outside practice from 7:30 to be told all appointments gone 
When I asked what to do to get an appointment I was told I could queue up again tomorrow.
GP surgery review: walnut-tree-health-centre
Title: Never felt a thing!
Rating: 5 out of 5
Visited: March 2023
I came in for a blood test and the nurse on duty was excellent - no 'sharp scratch' when inserting the needle - I never felt a thing. Couldn't have gone better!
GP surgery review: walnut-tree-health-centre
Title: Positive
Rating: 4 out of 5
Visited: February 2023
A positive meeting with nurse - a pleasant lady who listens to your concerns and offers practical and helpful advise - Many thanks
GP surgery review: walnut-tree-health-centre
Title: Great team
Rating: 5 out of 5
Visited: February 2023
I feel everyone is very friendly and caring. They are always polite and try to help. The doctors are knowledgeable and reception staff is very approachable.
GP surgery review: walnut-tree-health-centre
Title: Non existent GP
Rating: 1 out of 5
Visited: August 2022
I have been trying to book an appointment since April for a follow up to my medicine treatment. Every time I call I get "no more appointment" and yes I often call exactly at 8am and there are 13 people in the queue. Once it just hung up on me. This really doesn't encourage people to go to the doctor and address issues. I understand this is busy times but other GPs are able to handle this by allowing online messaging or book routine appointments in the future
GP surgery review: walnut-tree-health-centre
Title: Nurse practitioner service
Rating: 5 out of 5
Visited: July 2022
I had a very thorough phone appointment with the nurse practitioner. She asked lots of questions not only about my current state of health, but also about my general mental wellbeing as I have a stressful job. She explained the courses of treatment available and took time to identify the best treatment plan for me. A wonderful asset to this practice.
GP surgery review: walnut-tree-health-centre
Title: Great new Doctor - thank you!
Rating: 5 out of 5
Visited: July 2022
I rang the surgery on Friday for a call with the doctor. I was told there weren’t any appointments and I was told to go A&E if I got worse. However, I explained my situation to the reception and asked to pass on my message to the duty doctor. Not expecting a call. To my surprise the duty doctor rang me. She appears to be a new partner in the practice. She listened and prescribed me all the meds I needed as a vulnerable patient. It prevented an unnecessary hospital admission. Thank you!
GP surgery review: ashburnham-road-surgery
Title: Rude reception staff,
Rating: 1 out of 5
Visited: March 2023
They tell you call back at 8ap for emergency appointments, they don't have waiting system on phone calls, straight away show line is busy, I have called about over 79 time to get through by the time I have managed to talk they say yo need to keep try calling.
Rude lady was on phone not try understand me, I said I need to see the doctor I have tried to call from 8am but u were so busy, she was getting so rude, she was like u need try again tomorrow and there is no appointments until next 2 week
GP surgery review: king-street-surgery
Title: Terrible: almost impossible to book an appointment
Rating: 2 out of 5
Visited: December 2023
Not enough staff to cover influx of patients. This is evident due to how long it can take to speak with a GP, I have tried  for a week to get just a chance to speak to a receptionist let alone book an appointment, may consider changing practice.
GP surgery review: king-street-surgery
Title: Ignored for ages at reception
Rating: 2 out of 5
Visited: December 2023
All I wanted to do was to leave a consent letter. I stood at reception for 5 minutes and was ignored by both reception staff. So I had to say excuse me, I asked what I had to do with the letter, she said just put it there without making eye contact. Really unfriendly service.
GP surgery review: king-street-surgery
Title: Why can appointments not be made on line?
Rating: 3 out of 5
Visited: September 2023
Sometimes an appt is needed but not immediately. Why is there no facility to book a future appt on line. The NHS web site looks like it is set up to do this, but not here yet?
GP surgery review: king-street-surgery
Title: Appointments
Rating: 2 out of 5
Visited: September 2023
It is very hard to get an appointment on the phone even if you call at 08:30.
I did this and was in a queue of in excess of 30 people. 
When I got through they were very helpful and the treatment I received was  good.
GP surgery review: king-street-surgery
Title: E-consultations
Rating: 4 out of 5
Visited: August 2023
This is a highly effective and well structured process used by the surgery.  It is an efficient use of everyone’s time - patients and professionals.  I was very impressed by this system and the responsive and constructive response from the GP concerned.  Please keep this system in place as an option for your patients.  It reduces stress for everyone.
GP surgery review: king-street-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
I just been to see the nurse and she was very friendly and put me at ease straight away . She  took time to answer my questions and any concerns I had . Thank you so much
GP surgery review: king-street-surgery
Title: Very good service
Rating: 5 out of 5
Visited: June 2023
I attend the practice last Friday seeking to sort out my prescription,  the receptionist was extremely helpful and kind the issue was completed to my absolute satisfaction, this was done in the am period,please thank the person concerned.
GP surgery review: king-street-surgery
Title: Very helpful receptionist
Rating: 5 out of 5
Visited: June 2023
I attended the practice today seeking to amend my prescription, the person working behind the desk was extremely helpful in sorting out a complex issue, which was completed professionally  
The person who attended to me, in the am period was wonderful,  great service, thank you very much.
GP surgery review: king-street-surgery
Title: Very pleasant and helpful receptionist
Rating: 5 out of 5
Visited: June 2023
I went to Cater Street this morning 20.06.2023 very helpful and friendly receptionist who listened and help me solve my problem, thank you very much,
GP surgery review: king-street-surgery
Title: Extremely poor attitude to the patient
Rating: 1 out of 5
Visited: June 2023
GP makes myself and my friend anxious.
I have been there to translate to my friend as he does not speak English.
The whole appoitment time was 11minutes and 5 seconds. GP repeted several times that we can speak only about 2 health issues at the appoitment. We raised 2 health issues and disscuss about this. The last thing which we wanted to ask why the referal from GP to the hospital did not arrive? GP send a referral at the end of May but the Hospital did not receive it. GP was agruing that we alredy spoke about 2 issues and he did not want to help us to chase up referal even thought was not health issue.
Moreover, GP spends more than 1,5 minutes on his computer which was stucked. It is not patients issue .. this is computer issue which stolen the patient valuable time with GP.

Overall the quality, emphaty and professional of this GP is very poor.
I do not recommend King Street Surgery if you seroiusly careing about own health.
GP surgery review: queens-park-health-centre
Title: Very good
Rating: 4 out of 5
Visited: July 2022
I've had 2 routine cervical screening appointments at Queens Park, with different nurses, and both have been the least painful, most straightforward smears in the 20+ years I have been having them.
GP surgery review: wootton-vale-healthy-living-centre
Title: good practise , but website not pleasing
Rating: 4 out of 5
Visited: December 2023
I have found the practise very helpful but the website is a nightmare
e consult takes you to various medical problems to allow symptom match ..but my specific symptoms are not there ..it is very complicated to navigate ..even when asking how to make an appointment via the question box it does not specify how .click on make an appointment and zilch..very frustrating and I am fairly computer literate ..those of an older generation probably loose the will to live and give up...practise itself is good and waiting times are also but you cannot book an appointment in advance even if GP wishes to see you in following week ..!
GP surgery review: wootton-vale-healthy-living-centre
Title: GP is wonderful. Making an appointment is problematic.
Rating: 4 out of 5
Visited: October 2023
I cannot fault my specific GP at all, he is warm, friendly and understanding of my needs. Making an appointment through econsult can be a nightmare as some of the questions are not constructed to meet specific needs, queries or questions and, if it is to make an appointment there is no way to indicate which specific surgery you wish to go to, either Wootton or Shortstown. But responding to the email sent confirming the appointment is fruitless as they are "undelivered". This is extremely frustrating and not at all helpful to those with communication needs - not everyone can communicate via telephone.
GP surgery review: wootton-vale-healthy-living-centre
Title: Excellent help for asthma attack
Rating: 4 out of 5
Visited: August 2023
The nurses and GP responded very quickly when I came to the surgery with asthma difficulties. They treated me immediately until the ambulance arrived. They've also been caring and professional with my late husband throughout his life, living with multiple complex medical conditions.
GP surgery review: wootton-vale-healthy-living-centre
Title: Beyond difficult to work out how to contact the practice
Rating: 2 out of 5
Visited: July 2023
There are multiple apps, multiple ways they expect you to contact them. It is quite ridiculous. I am happy for contacting the surgery online, but it needs to be clear and on one system. There is the website, that is a bit of a joke really, the nhs App, Airmid uk SystmOnline. Really? And only some seem to talk to one another. make it simpler please.
GP surgery review: wootton-vale-healthy-living-centre
Title: Great service
Rating: 5 out of 5
Visited: June 2023
I contacted the surgery via the on line app in the morning, described symptoms, within a few hours received an email link to where I could book a face to face appointment the next morning, attended the appointment, got a prescription and obtained medicine from the pharmacy that morning, all done in 24 hours,
Receptionist and doctor very friendly and helpful, 10 out of 10 , very happy with the service I reviewed.
GP surgery review: wootton-vale-healthy-living-centre
Title: Good service
Rating: 5 out of 5
Visited: May 2023
I like the new booking service, went on line and got a text back with an appointment the next day. Helpful receptionist and good doctors.
GP surgery review: wootton-vale-healthy-living-centre
Title: Caring and professional
Rating: 5 out of 5
Visited: May 2023
I find the staff helpful and kind. They do their best to facilitate an appointment when needed. The medical team take time to care for me and explain how to to best treat my health conditions.
GP surgery review: wootton-vale-healthy-living-centre
Title: Need training
Rating: 1 out of 5
Visited: March 2023
I visit to Surgery and was told I needed a scan was told to go to the hospital as it was urgent on Saturday morning with told I had to phone up and it was on a look at the Form basis and then I would get an appointment in the post had to pay for parking at the hospital And a half a day wasted Staff need to know about the system if you’re referring
GP surgery review: wootton-vale-healthy-living-centre
Title: very happy with the new appointment booking system
Rating: 5 out of 5
Visited: December 2022
Following a recurrence of an ongoing medical condition I felt I needed a non urgent face to face appointment with a GP. I messaged the surgery with details of my condition and requested an appointment. I received a reply and a text link within a few days and on using the link I was able to choose from a good selection of appointments and doctors within a week or so. I saw a lovely doctor today who was very thorough, caring and helpful and who is arranging an appointment to see him again in a week. I will receive a text with the time. Thank you all,
GP surgery review: wootton-vale-healthy-living-centre
Title: Very helpful receptionist
Rating: 5 out of 5
Visited: December 2022
Would like to say a really big thank you to the receptionist who was so helpful in obtaining a prescription for my son. thank you
GP surgery review: caddington-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: April 2023
I have been suffering with long Covid . Called up to speak to Gp. Receptionist called me back to say GP would prefer to see me face2face. Appointment given for later that day, good job the GP wanted to see me.Treatment was needed straight away .
All staff very friendly . Gp,s have time to sit and listen to you. Surgery is very accomadating, best surgery I’ve ever been to , well done and thank you.
GP surgery review: caddington-surgery
Title: Good practice and got an apt straight away
Rating: 5 out of 5
Visited: March 2023
Called up at 8:30am and got an appointment the same day. Spoke to a lovely doctor and got everything sorted!  Thank you for  great service.
GP surgery review: caddington-surgery
Title: Very Poor Service From A Receptionist
Rating: 1 out of 5
Visited: March 2023
Having been quite unwell over the last 24/48 hours, and as my symptoms didn’t appear to be improving I resorted to calling my surgery this morning to try and speak to a doctor/clinician.  I looked at the practice website beforehand so I knew exactly what the process was in regard to making an on the day (urgent) appointment and so called at 0800hrs (as per the information displayed on the website).  On answering the call the receptionist immediately told me that the practice wasn’t open until 0830hrs and said that this was an emergency line, I clarified whether this line was for urgent/duty calls for on the day appointments - she said yes, to which I replied that my call was urgent as I was unwell and that I would like to speak to somebody today.  The receptionist simply repeated that this was an emergency line (which doesn’t in itself actually make sense in core hours - if it was an emergency then I would be dialing 999, not calling my GP Surgery!) and that they open at 0830hrs.  Then, as I was in the middle of speaking to the receptionist she simply put the phone down on me!!  Which, given her role and obligation as a front line member of the practice team to deliver (what I would expect to be) a good and professional level of service to patients, I found to be shocking and extremely rude, which was made even worse by the fact that I am unwell!
GP surgery review: caddington-surgery
Title: great surgery
Rating: 5 out of 5
Visited: February 2023
good, quick service and had a very productive appointment. I was booked in promptly the doctor I saw was extremely helpful.
GP surgery review: caddington-surgery
Title: Good practice
Rating: 4 out of 5
Visited: September 2022
I have always found the receptionist helpful, my experience of the doctors I have seen have been caring ,understanding & professional .
GP surgery review: caddington-surgery
Title: Speedy Results!!!
Rating: 4 out of 5
Visited: August 2022
I am a live-in carer and noticed some red patches on my client's body over the weekend.  My client has limited mobility. So, with my client's consent, I took some pictures and sent them to the GP surgery around noon time.  Within 2-3 hours, I was informed my client had the 'classic' symptoms of shingles.  I would like to say thank you to the surgery and Dr for their speedy response.  I was able to collect her medication (on the same) from the pharmacy and administer their first dose without actually taking my client to the Doctor.  It is not always easy to get an immediate appointment with GPs and it can be challenging with senior citizens with limited mobility. Keep up the good work. And Big Big Thank You!!!
GP surgery review: caddington-surgery
Title: Go elsewhere
Rating: 1 out of 5
Visited: August 2022
I’m horrified that this practice is still “open”. By open I mean the lights are on- but I can assure you GP’s aren’t working.  Given the impending energy crisis, it’s probably just best to turn the lights off and end the charade. 
The receptionists do their best most of the time- If you can get through on the phone.  But finding a GP who will meet you face to face or phone you about anything urgent or otherwise- good luck. Getting them to actually do the prescriptions they offer, good luck. Getting them to treat you seriously instead of dismissing your concerns and health as overthinking- only to later find your condition was extremely serious and you needed urgent care- good luck. They can provide comedy at times; such as when you complain about getting an appt and they advise you to use engage consult online (which is only open when they are) and there are no appointments available whatsoever and in the three years of trying to book one online I have never found an appointment available. 
Strained NHS and all the rest, I can be sympathetic- but this place is jokes. Non stop jokes….  
Go to another local surgery- or if you can afford it, go private. Your life and health matter too much.
GP surgery review: caddington-surgery
Title: Amazed by lack of care
Rating: 1 out of 5
Visited: July 2022
My mother received a terminal diagnosis I then called twice to try to speak with her GP,  advised receptionist both times of awful situation we were in asking for help &  guidance.  Have never received a call back or any contact from the surgery.  Appalled at lack of interest or care.
GP surgery review: caddington-surgery
Title: Never had a problem
Rating: 4 out of 5
Visited: May 2022
I've been using this surgery for the past four years and found they have always done their best
 I've generally had the phone answered - managed to get an appointment and had my problem resolved
They are just the same as any other surgery battling against difficult odds at times 
Give them a break
GP surgery review: caddington-surgery
Title: Unacceptable level of service.
Rating: 1 out of 5
Visited: February 2022
This is practise is putting lives at risk by making it so difficult to actually make an appointment, the phones are constantly engaged however the waiting area is empty of people!  GP did not send two prescriptions electronically to the local pharmacy over a period of 3 days however at the time stating they would be there waiting for me. I am at present waiting for yet another call back which I requested online even though I was told to return to the GP if my antibiotics did not work, well they haven't worked but can't get hold of the GP to get further urgent treatment.
GP surgery review: kingsbury-court-surgery
Title: Bad practice
Rating: 1 out of 5
Visited: December 2023
How on earth can receptionist decide who can see a doctor, how ridiculous, not are not trained in health. No wonder the A & E are so very busy. I was advised if my chest infection did not feel better after antibiotics to see my gp...but the receptionist will not allow it