janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: scott-road-medical-centre
Title: Impressive Care
Rating: 5 out of 5
Visited: March 2022
I moved to Selby just as we went into lockdown. As I need monthly medication for my hidden disability, I had to pick one to sign up to. I am so glad that I chose this practice. 

I have never had any trouble getting through, if there is a queue, I really like the ring back function. I have always been able to receive a phone call from the GP on the day of contact. They have also gone out of their way to ensure that my named GP was informed by the On Call GP taking the phone call. When necessary I have had a prompt visit arranged.  I have also had texts from my GP asking me to arrange a chat to review my ongoing medical condition - that hasn't happened for 15 years !!   Sadly my GP has moved on from the Practice, but I am hopeful that I will receive the same care.
GP surgery review: helmsley-surgery
Title: Helpful pharmacy staff!
Rating: 5 out of 5
Visited: February 2022
Having found I had come away on a weeks holiday and forgotten my medication… Helmsley pharmacy were very kind and helpful and were able to issue me with an emergency supply of tablets.. saving me having a long trip all the way home. Well done Helmsley Pharmacy.
GP surgery review: millfield-surgery
Title: Wonderful staff
Rating: 5 out of 5
Visited: April 2023
I have had several appointments with the surgery recently and would like to thank all of your staff. The reception staff although busy are effective friendly and helpful and the medical staff are professional and welcoming. I would like to leave a positive review as I think I am lucky to be a member of this practice.
GP surgery review: pickering-medical-practice
Title: Very poor.
Rating: 1 out of 5
Visited: November 2023
Seriously ill family have been unable to obtain an appointment to see a doctor or to receive a home visit. Arrogant receptionists you can't get past. 
I thought doctors were supposed to see sick people but this surgery has set up a wall to prevent standard patient care. Disgraceful.
GP surgery review: pickering-medical-practice
Title: Very well organised
Rating: 4 out of 5
Visited: October 2023
The organisation of the flu and covid jabs was very efficient and smoothly run.
Well done to everyone concerned.
I was in and out in 15 mins. I needed a blood test as well. So blood test, flu jab and covid. All done. I spent more time walking along the corridor between the two rooms.
Thank you everyone.
Roz Dennison
GP surgery review: pickering-medical-practice
Title: Outstanding care
Rating: 5 out of 5
Visited: August 2023
I wanted to talk to a doctor about a deterioration in my 91 year old mum's general condition and was added to the duty doctors list for a phone consultation. However, with in a few hours the doctor had made a home visit, taken booked and given advice about diet and fluids. Couldn't wish for better care!
GP surgery review: pickering-medical-practice
Title: Exemplory Experience
Rating: 5 out of 5
Visited: August 2023
Two weeks before due to come on a long booked holiday to Pickering and too late to cancel, husband had to have emergency surgery resulting in open wound that needs daily packing and dressing by someone experienced and qualified to do so. With great trepidation after playing Nhs "Ping Pong" in Derbyshire with me being the "Ping Pong" ball on several occasions in a very short time frame, I telephoned Pickering Medical Centre not holding out much hope he would be able to register as a temporary patient for a qualified nurse to pack and dress the wound. Wow I got the most pleasant and helpful receptionist answering my call and query, she took all the details and  later the same day had an equally pleasant and helpful call back with arrangements, dates and times for temporary wound care whilst on holiday. I am so so very grateful and relieved that my husband has a definite, professional care package in place and cannot thank the people involved deeply enough. What a fantastic service thus far - thank you so very much!
GP surgery review: pickering-medical-practice
Title: Complete Disinterest
Rating: 1 out of 5
Visited: July 2023
I saw one of the newer GP’s following abnormal blood results  GP in question appeared surprised that I wanted to discuss the abnormal blood results, they were extremely dismissive stating raised levels were an allergy response due to the time of year and shutdown any opportunity to discuss further.
As a qualified nurse I was fully aware that the rise in this particular blood level is caused by 3 things 1. Allergy 2. Cancer 3. Parasitic Infection however no consideration given to anything other than ‘allergies due to the time of year’
Really poor patient experience
GP surgery review: pickering-medical-practice
Title: Dreadful practice
Rating: 2 out of 5
Visited: May 2023
Could not get an appointment for at least 2 weeks even though suffering a lot of pain in my right hand resulting in spilling hot liquid.
Requested a referral to see a consultant privately and was refused until after a two week wait and telephone consultation.
I booked myself directly.
Requested results from previous tests and on one occasion they could not be found.
Latterly, although there was an item requiring some attention, I was not contacted.
Told to continue taking supplements although now find they would not be sufficient.
After my last conversation, I felt totally depressed as I was given the impression that as I am an elderly person, I should not expect to be any better.
I should explain that, although I am old, I lead a very active life and don’t actually feel that I am ready to give up trying to maintain good health.
I have never experienced this with my previous practises where I have lived previously.
This practise has a very bad reputation
GP surgery review: pickering-medical-practice
Title: No Contact
Rating: 4 out of 5
Visited: November 2022
Practice web site unavailable and is no longer linked with the NHS Patient Access app that I could use to order repeat prescriptions.
What's going on?
GP surgery review: tollerton-surgery
Title: Pain relief
Rating: 4 out of 5
Visited: December 2022
I have arthritis in both hands I have had injections but they don’t help.I’m taking pills for the pain.i spoke to my doctor on Wednesday and she put a prescription into the pharmacy which is in the same building for a stronger pain relief.we have rung up twice but my prescription is still not ready for collection.I’m getting about 3 hours sleep a night because of the pain.I don’t think it’s good practice to keep a patient in constant pain waiting 3 days for pain relief.I can’t pick anything up or turn a tap on without getting very bad pain in my thumbs.I have explained this.I can’t understand how it takes 3 days so far to make a prescription up .when the doctor and the pharmacy are about 20 yards apart.
GP surgery review: tollerton-surgery
Title: Brilliant service
Rating: 5 out of 5
Visited: August 2022
Got seen very quickly and the two GPs I saw/spoke with were so patient. I didn’t feel hurried and things were explained to me clearly and I felt comfortable asking questions. Absolutely over the moon with the service I received.
GP surgery review: tollerton-surgery
Title: consistently fantastic patient care and service
Rating: 5 out of 5
Visited: March 2022
My son has always had fantastic care for  his numerous health conditions at Tollerton Surgery. Extremely Helpful, understanding and age appropriate, to put him (and me) at ease. I feel lucky that my family are under the care of such a wonderful local practice.
GP surgery review: sherburn-group-practice
Title: Excellent reception staff
Rating: 5 out of 5
Visited: August 2023
I have had to ring twice in 2 days. The staff have been kind, friendly and efficient. I couldn’t have asked for better service. Thank you in these challenging times.
GP surgery review: sherburn-group-practice
Title: such a shame
Rating: 2 out of 5
Visited: August 2023
The new system means you wait even longer in a queue to speak to someone who has to take time to complete a questionnaire. 
This then is passed to a doctor to triage. 
I was given a next day appointment as it was deemed that I needed to be seen. 
I couldn't attend the automatic time that was sent to me via text. 
I spent another hour waiting to get back through to reception to explain i couldn't attend that time.
I was advised that we need to ring on the day i could attend instead. Which was that day. 
The receptionist messaged the doctor whilst on phone to explain but didn't get a reply. 
The receptionist rang me back as soon as she did get a reply with the response that they will cancel the next day appointment given, and as its not deemed urgent i am advised to attend the urgent care at Selby and Leeds that same day instead, or else ring the doctor on the same day i was requesting to be seen - which is exactly what i was doing.
There was no option of alternative times to support working people, or an option of a telephone call (presumingly because they still felt i needed to be seen), but worse of all, absolutely no logic to the reasoning.
This is especially when I know from previous experience that if it is not deemed urgent/priority, there will be no appointments for at least 2-3 weeks, certainly not the next day.
In similar contradictory terms, my husbands appointment which was apparently deemed urgent also took 4 weeks to be appointed. 
To add to this, the experience from the minor injuries hospital is that we wait for several hours only to be sent to the hospital or be advised to see a doctor, as it is a nurse led service with limitations. 
The whole service and pathways unfortunately seem like a waste of time for everyone, with inconsistencies and the danger of people waiting longer than they should for treatment. 
It's a shame that the General Practitioner service is getting so far removed from people using them at all and is just going to put a bigger burden on Accident and Emergency services.
I must say, the actual care of all the doctors have been brilliant for our family, but the process of seeing one is really letting the whole service down and I feel sorry for the receptionists that have to deal with the difficulties and contradictory information they have to give.
GP surgery review: sherburn-group-practice
Title: Used to be good, signs of not coping appearing.
Rating: 2 out of 5
Visited: April 2023
As Sherburn in Elmet has grown and the pandemic happened. The GP service has declined. Care by staff is great but getting an appointment, getting a phone call answered and even trying to use online services is getting difficult. I can only book a blood test online as GP Appointment booking was removed when Covid started and the facility has not returned.

The recent change to System One has been awful. Repeat prescription requests have not succeeded two month on the trot as the Airmid Phone Apps seems unable to pass the request to a clinician to review. I’ve ended up having to take additional time out of work to visit and resolve.

I’m looking at alternative GP services and seeing if Tadcaster Medical Centre are taking patients.
GP surgery review: sherburn-group-practice
Title: Good GP Practice
Rating: 5 out of 5
Visited: January 2022
Very helpful Surgery. Have had good support over the last 15 years registered there. 
Booked telephone consultation today as unwell. GP rang back within 15 mins and dealt very professionally and in a supportive manner. First class care.
GP surgery review: south-milford-surgery
Title: Unempathetic and non responsive
Rating: 1 out of 5
Visited: August 2023
Following a really disappointing experirence in which i was shuffled off to Selby UTC, i tried at 8am this morning to contact to get an appointment. I called at 8am on the dot, told i was fifth in the Q to be cut off at 3 mins. I called back, was 11th in the Q and then cut off again. A third time i called, was 13th in the Q then waited until 16 mins 17 and was then cut off!!! What is going on? I  have a worsening respiritory case, no one wants to help, no one wants to even answer the phone. Even the Selby UTC team laughed out loud when i described my experience at the surgery and said "sounds about right".
GP surgery review: south-milford-surgery
Title: Receptionists are now doctors
Rating: 1 out of 5
Visited: May 2023
Where do I start. Been fobbed of a few times trying to make appointments, on this occasion, I had a severe sore throat, I’d tried everything for 2 days and the pain was getting unbearable. My wife had tonsillitis recently so knew it would be related and needed antibiotics. Soon as I got through the receptionist who is now a qualified Dr told me it wasn’t severe enough. Well within 36 hours I’d been admitted to hospital, couldn’t swallow, barely speak and struggled to breathe, I’d had a bad reaction to tonsilitus and my throat was lined with abscesses. I spent 5 nights in York Hospital taking up a much needed bed when if I’d been given antibiotics as requested it would have eased straight away. This surgery is a disgrace and has been since Covid. On a separate note tried to make an appointment this morning for my 5 year old little girl, phoned soon as it opened, was 4th in the queue, “sorry all appointments have gone go to urgent care” the place is a disgrace to the nhs.
GP surgery review: south-milford-surgery
Title: Terrible
Rating: 1 out of 5
Visited: May 2023
Where do I start?
Recieved a text from surgery inviting me for a booster Covid jab @ South Milford Surgery. I attended at said time, Sat. 30th May 2023. No one there. Deserted.
I went in today to point it out. "Sorry" was the reply it was at Tadcaster! I have also sent an email with a screen shot of the text. No reply at all.
Collecting prescriptions for me is hit and miss whether I get the correct items.
Many a time I have had to go back to collect the rest. ( I live 6 miles sway).
Occasions where I have attended and they have said we dont have that particular drug. You will have to go elsewhere. Times where my prescription isn't even there after a week.The online ordering is good, but they take no notice of the comments section.
It is a very rare occasion when my prescription is correct.
GP surgery review: south-milford-surgery
Title: Poor Service and Communication
Rating: 1 out of 5
Visited: October 2022
I rang the surgery early morning requesting to see a doctor. (I have been ill for a week and barely eaten). I was asked if I had taken a covid test and told her I had taken 2, both negative. Her reply was she had to take 4 tests before it was positive??? She then said she would ring back later in the day. After waiting all day I rang back at 4.30pm and spoke with the same receptionist who said she had spoken to the doctor who said I should take another covid test and if it was negative to go to Selby war memorial hospital. (We live 150 mts from the surgery). No explanation for not calling back. If a receptionist can speak to a doctor about my symptoms surely the same doctor could discuss this with myself. Absolutely shocking service. I still feel shocking this morning and after taking a further negative covid test I am en-route to Selby war memorial as I have no faith in this practice
GP surgery review: south-milford-surgery
Title: Shocking Absence of Provision for New Mothers
Rating: 1 out of 5
Visited: September 2022
I’m not entirely sure where to begin. The individual GP’s at South Milford have been ok but given that the following has been my experience…

1. A different midwife each visit in the lead up to birth (04.08.22).
2. One (online/webcam) healthcare visitor checkup since birth. My daughter is now six months and I have no idea who our contact should be. 
3. No weighing service/scales.
4. No weaning support. 
5. No support with covid when my daughter stopped nursing as frequently. 

When I have discussed this with other parents there is genuine disgust. In desperation myself and several other parents have set up a weighing and feeding support group to support one another as professional support is so lacking. 

No faith that, if needed, the NHS would be able to help me.
GP surgery review: south-milford-surgery
Title: Fantastic staff
Rating: 5 out of 5
Visited: September 2022
The deputy manager is an absolute asset to your practice, she went way above and beyond to help me to arrange appointments for my elderly relatives. Her kind, caring and professional approach is invaluable. Thank you so much!
GP surgery review: south-milford-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: April 2022
Excellent practice, very informative, clean, professional service.  Always striving to serve patients well. Helpful and friendly staff A*
GP surgery review: south-milford-surgery
Title: Superb practice
Rating: 5 out of 5
Visited: March 2022
I find all receptionists very helpful and very friendly. Can’t fault the surgery. I have had superb care over last few years. Doctors extremely good. Can’t fault this surgery at all.
GP surgery review: south-milford-surgery
Title: Appalling & Chaotic Service
Rating: 1 out of 5
Visited: March 2022
My recurring repeat prescription for my essential medication was cancelled without any explanation or communication, leaving me without a supply. The very unhelpful receptionist blamed the Pharmacy next door, whilst they blamed the Surgery. I politely explained that blame was not the issue, rather resolution. I wasted over an hour off work and eventually gave up due to the Surgery’s incompetence.  I was not offered an appointment or phone consultation with a doctor or nurse, nor a temporary solution - they were simply not interested in helping. People were queuing into the car park, old people were unable to use a filthy touchscreen keypad to sign in for their appointments, with no one there to help them and an infirm old lady was told her blood test wasn’t today, only to be informed 15 minutes later after her protestations, that it was. What an absolute shambles! I have cancelled my registration today and joined an alternative practice. I would not recommend South Milford Surgery, avoid.
GP surgery review: south-milford-surgery
Title: Horrible customer service
Rating: 1 out of 5
Visited: February 2022
The receptionist/customer service people are terrible and so rude over the phone. Even when I do get someone who’s polite they always get something wrong. If I could go back to my old doctors I would. Calling up to get an appointment makes me anxious.
GP surgery review: tadcaster-medical-centre
Title: In house appointment with doctor.
Rating: 5 out of 5
Visited: June 2023
Was nice to see a Doctor in person after such a long time. Doctor very pleasant, helpful and reassuring.  Left feeling much relieved.
GP surgery review: tadcaster-medical-centre
Title: Excellent and thoughtful practice.
Rating: 5 out of 5
Visited: June 2023
My wife and myself have both required visits to the centre in the past couple of weeks for appointments with the nurse and face to face with a Doctor for what I considered could be a complex consultation that he made quite straightforward.
Our experience from both makes us really appreciate how fortunate we are to be registered with Tadcaster medical Centre.
GP surgery review: tadcaster-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2023
Been fortunate to have good health. But had two small issues recently and they have responded very quickly and have been really excellent.
Very fortunate to be registered with them.
GP surgery review: tadcaster-medical-centre
Title: First class service
Rating: 5 out of 5
Visited: October 2022
Over recent months I have received one to one care backed up with a very helpful staff throughout the whole practice. I have felt valued and well cared for ! Doctors have been patient and have been wonderful! Every stage of ongoing treatment has been carried out effectively and efficiently. I have been part of the whole process! I can’t speak highly enough about this practice!
GP surgery review: tadcaster-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
All staff - Drs , nurses , and receptionists all very quick in getting back to you and arranging appointments and providing a first class service,
arranging prescriptions, and their prompt issue and follow ups where appropriate. The call back system works very well and is very re assuring. Thank you very much it is all appreciated- and especially in the current climate.
Excellent service.
GP surgery review: tadcaster-medical-centre
Title: So kind and compassionate
Rating: 5 out of 5
Visited: September 2022
Amazingly kind and swift help from the receptionist and ANP this week. I can't believe the speed with which my call was dealt with, the appointment an hour later,  along with a fast referral onwards. Thank you.
GP surgery review: tadcaster-medical-centre
Title: Poor patient care
Rating: 1 out of 5
Visited: August 2022
After waiting on the phone line for over an hour and a half to speak to a receptionist I was informed that they couldnt see me in practice for a simple matter even though I said I could do any day and any time and didnt require to see a doctor. When I questioned what I should do as the treatment needed wasnt urgent but had to happen they suggested that I go to a&e. The receptionist was rude uncaring and disrespectful. She said to me 'what do you want me to do about it' and other unhelpful things. I was left in tears on the phone and she said 'I have other calls to take, you need to go now'  Appalling!
GP surgery review: tadcaster-medical-centre
Title: Amazing surgery!
Rating: 5 out of 5
Visited: April 2022
This is absolutely the best surgery I have ever been to! They are friendly, responsive and kind and I have been extremely impressed with the quality of care I have received. 

The online form has been amazing - whenever I have had a non urgent request, I have filled out the form and have always had a response back the same working day with either a prescription, information or a phone call. 

I would recommend this surgery 1000 times over!
GP surgery review: tadcaster-medical-centre
Title: Doors locked.
Rating: 2 out of 5
Visited: March 2022
Doors were locked when I arrived. Waited nearly 15 minutes. Had to ring to be admitted, no-one opened the door. Had to ring York and get them to ring to let me in. Dead fish in fish tank in reception...not very pleasant.
GP surgery review: front-street-surgery
Title: Wonderful care
Rating: 5 out of 5
Visited: November 2023
I have had cause to visit the surgery 3 times recently. On each occasion, I was seen the same day. Everyone: Doctors, nurses and reception staff were wonderful and caring. I have been a patient at Front Street for many years and cannot fault anything. I feel very fortunate to be a patient here.
GP surgery review: front-street-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
A Thursday: I rang the surgery.  Following Monday: early morning telephone appointment.  Friday same week: ECG and blood test. 10 days later face to face appointment to review test results.  In the evening GP rang for information that had been overlooked.
Have been referred to York Hospital - in February 2024.
I joined this practice with my mother when I was three, had a break from it in the 1960s when a student, then re-registered in 1970.  It has always been a very good practice.
GP surgery review: front-street-surgery
Title: Caring, Empathic and Compassionate Staff
Rating: 1 out of 5
Visited: July 2023
Thank you to the staff who supported me over the summer during a period of mental ill health.

A every contact I had with the service, I was treated with empathy and offered helpful and practical support to manage my situation. This combination of personalised, helpful and practical support guided me through an unexpected and extremely difficult time in my life and enabled me to get back on track. The service adapted to my needs at any given time and allowed me to heal at a pace that was manageable. The support provided enabled me to manage my home and work commitments, whilst focusing on helping me to access resources and support to improve my Wellbeing.

Thank you very much to all staff at Front Street Surgery.