janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: addison-house---haque-practice
Title: Absolutely disgusting service
Rating: 1 out of 5
Visited: December 2023
Trying to get through via the telephone is impossible! When you do finally get through, after hours of trying to get on the queue to speak to someone, then wait for 2 and half hours once you are on the queue for the receptionist to call you back, to then be told that someone will call you back! The triage nurse didn’t call me back till over 12 working hours later (I was listed as a very urgent) to be told that they have no available appointments!! I had an open wound that needed a dressing change, but the receptionist said the nurse can deal with your problem over the phone!!! She must be amazing if she can change a dressing over the phone!!! When I said I needed to see someone urgently they told me to go to A&E!!! This is their answer to everything, I had a rash two weeks ago and yet again couldn’t get an appointment and was advised to go to A&E….for a rash how absurd!
GP surgery review: addison-house---haque-practice
Title: Disgusting treatment
Rating: 1 out of 5
Visited: November 2023
I have apparently been told I have to go on statins no phone call no discussion about this. I have no intention of taking medication unless I feel 100% about it which I do not. This surgery needs to sort it out.
GP surgery review: addison-house---haque-practice
Title: Not Great
Rating: 3 out of 5
Visited: June 2023
Came to the surgery to ask about some antibiotics for my foot was sent to the surgery on Tuesday  I came in today to find out if they had been sent to harlow Pharmacies and was told that he had sent to your in-house Pharmacist and was told it would be sorted out in 24 hours so asked if the pharmacist was in and was told  he works remotely so how can an in-house pharmacist not be in-house the name in-house means that they work in-house and not remotely.  So now I do not have any antibiotics untill 24 hours later as I have run out of them . I'm not happy with the practice.
GP surgery review: addison-house---haque-practice
Title: Casual approach to patients health
Rating: 1 out of 5
Visited: June 2023
Practice send test results regardless of issue via text with no Dr follow up to explain possible outcomes, options or reassurance. 

Patients left to Google possibilities which is very scary
GP surgery review: addison-house---haque-practice
Title: Contacting Surgery
Rating: 1 out of 5
Visited: June 2023
Surgery is almost impossible to contact by phone, making appointments or getting results requires smart phone and takes for ever to fill out on-line questionnaire via e-connect just to get an appointment.
GP surgery review: addison-house---haque-practice
Title: disappointing service
Rating: 2 out of 5
Visited: January 2023
Since November trying to figure out what is going on with my 6 year old boy, no one has been helpful or able to see him although I have provided details of the problem. Today again I tried to book an appointment and the gentleman on reception laughing in my face that I should call, also were other people who said the same like myself , that when I call first thing in the morning no one picks up.
In my opinion this practice definitely would be great and patient orientated with different staff, first capable of giving the correct information and maybe less rude.
GP surgery review: addison-house---haque-practice
Title: Unhappy
Rating: 2 out of 5
Visited: November 2022
I rung Addison house to book an appointment on 22nd November as I’ve got a chest infection and tonsillitis they told me that I there’s no appointments and I was told to call 111 or them at 8am the next day, I went into Addison house today (23rd for a doctors note that my work had requested) and was told that I could of been pushed forward due to my condition however on the phone on the 22nd I told them my condition and there was nothing they could of done, this is very concerning that someone over the phone is telling me something and another person at the surgery is telling me something different
GP surgery review: addison-house---haque-practice
Title: Disappointing
Rating: 3 out of 5
Visited: September 2022
Firstly I didn't visit the doctor because doing so is impossible nowadays.  Your electronic doctor would be great if it wasn't so rigid in your choices, you know like when you talk to an actual human.  Secondly your call back time is over a week, so a triage time frame of 8 days! The fact that I have to wait for a call sometime between 10-11am on a work day is less than useful, what if I miss the call?  I don't expect to be seen immediately but if you are claiming me as a patient I think it's reasonable for you to see me within a week, yet you can't even call me in that time. This is why people are going to hospital instead.
GP surgery review: church-langley-medical-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: November 2023
My grandmother had an appointment with them and they were 45 minutes late  we felt that  she was forgotten about .
GP surgery review: church-langley-medical-practice
Title: Very helpful receptionist
Rating: 4 out of 5
Visited: July 2023
Receptionist was extremely helpful and got the info I needed promptly. They even called me back within a few minutes with an update
GP surgery review: church-langley-medical-practice
Title: Great practice
Rating: 4 out of 5
Visited: June 2023
Attended to have a mole/skin lesion removed, procedure was carried out quickly and smoothly. Felt calm during the procedure and put at ease.
GP surgery review: church-langley-medical-practice
Title: Outstanding care
Rating: 5 out of 5
Visited: June 2023
The staff was professional and caring, they explain the procedure clearly and they happily answered all my questions.
GP surgery review: church-langley-medical-practice
Title: Brilliant care
Rating: 4 out of 5
Visited: June 2023
Thank you so much for your thorough, caring evaluation. You put me at ease and reviewed all the support available.
GP surgery review: church-langley-medical-practice
Title: Steroid Procedure
Rating: 5 out of 5
Visited: June 2023
The telephone consult held was as planned for but without prompting I was asked if I could make a pm appointment the following day which was great news.
My GP practice doctor conducted the injection of corticosteroids to both hands with care, consideration and professionalism. He enquired about my general health, listened to my history and long term periods of pain explaining the benefits of pain relief, various responses and durations of success possible and although unlikely the risks concerned for which a consent form had to be duly signed to proceed.
All seems well so far six days on.
GP surgery review: church-langley-medical-practice
Title: Professional and caring
Rating: 5 out of 5
Visited: May 2023
First time knee injection for osteoarthritis. Doctor took his time to explain everything and to put me at ease. Thank you.
GP surgery review: church-langley-medical-practice
Title: Excellent Care for The Past 21 Years
Rating: 5 out of 5
Visited: May 2023
Whenever I have the slightest concern, I call the receptionist early ( the receptionists since the past year 10/10) and a doctor always calls back, usually within 30 minutes, and if necessary, I can see them that day. Also the prescription department 10/10.
GP surgery review: church-langley-medical-practice
Title: Excellent and caring
Rating: 5 out of 5
Visited: May 2023
My visit today was a last minute one due to cancellation. I had my knee injected by a GP. The GP was kind, empathetic and professional. I have no hesitation in recommending this GP practice.
GP surgery review: church-langley-medical-practice
Title: Helpful and understanding
Rating: 4 out of 5
Visited: March 2023
On visiting the practise all staff are helpful and understanding. Will advise on what you can do if the surgery is fully booked for the day if you need same day medical help. 

Phone line needs updating as wait time is quite long. Best to visit surgery.
GP surgery review: nuffield-house-health-centre
Title: Warm and supportive
Rating: 5 out of 5
Visited: December 2023
I came in for another appointment in December to see another nurse on 28/12/23 and from start to finish had a great experience. The person on the front desk was supportive and advised me of some options in relation to prescriptions. The nurse on my appointment listened to the background of my skin condition over the last few years and helped to progress me through finding a resolution. I found the individual extremely helpful and they listened to what I had to say carefully. Overall really pleased with the support received.
GP surgery review: nuffield-house-health-centre
Title: Unhappy
Rating: 4 out of 5
Visited: December 2023
On Monday 11/12/23, I went to my surgery, after sitting for 45mins the doctor finally called me in( there had been only 4other people in the waiting room) I had gone for a Arthritis review, I was asked if I was in pain, how did this make me feel, and then suggested I saw the practice nurse about going on Statins!, yes I know I’m over wait manly because I can’t walk or exercise, I’ve never been tested for high cholesterol and my blood pressure is always ok, I can’t believe this Doctors attitude!, I explained my medication to him and how it affects me , but he didn’t care at all, very disappointed with this Doctor, and will ask not to see him again, ps he wasn’t even my Doctor.
GP surgery review: nuffield-house-health-centre
Title: Helpful and proactive
Rating: 5 out of 5
Visited: December 2023
I came in for an ECG with a nurse on 21/12/23 and my experience was brilliant. They were on time, calmed any nerves and were extremely knowledgeable about what potential causes for an elevated heart rate may be. We discussed various potential causes and proactively sought to resolve and find a solution which was extremely useful for me. The service was the upmost friendly and calming experience. Cannot thank the individual enough for helping me. I came away from my appointment with confidence we would find a resolution which is ultimately all anyone wants from an appointment.
GP surgery review: nuffield-house-health-centre
Title: Frustrating
Rating: 1 out of 5
Visited: November 2023
Feeling very frustrated with this doctors surgery over the past year. Constantly having to chase for results and given wrong information. I was booked in for 8 week jabs for my daughter and waited an hour, when I was finally seen they didn’t have the medication needed and I was never called to get an appointment. Turned up to her 12 week jabs, got here early to be seen and the receptionist hadn’t checked me in. So again I’ve waited another 45min with now several people infront of me. The receptionist said I’ll have to just wait no empathy or apology. Utterly useless.
GP surgery review: nuffield-house-health-centre
Title: Great Practice and Amazing Reception Staff !
Rating: 5 out of 5
Visited: November 2023
I had an appointment today at Nuffield House Surgery, and while sitting waiting for my time, something really touched my heart and made me realise that there are still such lovely, kind and caring people out there. (Head receptionist) had really given her passion and full care in to her role while providing such professional but at the same time caring, friendly and supportive manner to every single patient that walked through that door. Watching her warmed my heart. I had a miscarriage and have mild depression due to this and seeing all this warm and caring role from the beautiful Reception staff had really brightened my day and left tears in my eyes. I really needed to see this as for such a long time I have not seen people like herself out here. How pleasantly she dealt with my queries was amusing for me to see which I really needed. This feedback is all from my heart to her and I thank her a million for making me feel in this way which I needed for such long time. 

We visit our GP practices for a remedy to heal our health matters, whether this is mentally or physically but seeing such love and care as soon as you walk through that door does really create a therapeutic atmosphere and this is more valuable than a prescribed medicine. This was for me today as the lovely receptionist provided beautiful care and her passion for her duty was more valuable and curing.
GP surgery review: nuffield-house-health-centre
Title: Great practice ever !
Rating: 5 out of 5
Visited: November 2023
I had an appointment today at Nuffield House Surgery, and while sitting waiting for my time, something really touched my heart and made me realise that there are still such lovely, kind and caring people out there. ‘Head receptionist’ had really given her passion and full care in to her role while providing such professional but at the same time caring, friendly and supportive manner to every single patient that walked through that door. Watching her warmed my heart. I had a miscarriage and have mild depression due to this and seeing all this warm and caring role from the lovely receptionist had really brightened my day and left tears in my eyes. I really needed to see this as for such a long time I have not seen people like herself out here. How pleasantly she dealt with my queries was amusing for me to see which I really needed. This feedback is all from my heart to her and I thank her a million for making me feel in this way which I needed for such long time. 

We visit our GP practices for a remedy to heal our health matters, whether this is mentally or physically but seeing such love and care as soon as you walk through that door does really create a therapeutic atmosphere and this is more valuable than a prescribed medicine. This was for me today as the receptionists beautiful care and her passion for her duty was more valuable and curing.
GP surgery review: nuffield-house-health-centre
Title: Experience depends on who answers your call
Rating: 1 out of 5
Visited: November 2023
I cannot predict being ill beforehand (I am not a psychic) so I miss out on the online pre-bookable appointments. I stay on the phone at 8am and get cut off multiple times as the new system says they are too busy and cut. There is no holding system like there used to be. When you do a callback option, it rings once and cuts you off. Finally if you are lucky and you get through, all appointments are taken and you are told to call 111 or go A and E. Not all symptoms require that which is wasting resources. But to have the receptionist tell you how their GP is worse and this GP is better, I never asked or even complained about it. Just wanted to ask whether I needed to wait for a call from the doctor on hospital results or I was supposed to make it myself (you are damned if you do and damned it you don't). As I have had times, they claim I should have called and chased for it as they are too busy. Then she starts telling me how the phone and appointment system works, you wasted more time on the call to me than needed. You could have spoken to at least 1 maybe 2 people if you were not trying to educate me on how the GP operates. I luckily have private care so I utilise that more than NHS but hospital appointments are through NHS hence I am restricted at times. I understand there are patients that can be unkind and appreciate it is not nice for receptionists. However, not all of patients are like that and we do not need that treatment. I would rather be enjoying my life than be stuck on a queue and talking to rude people. Trust me! That said I would not say this is the worse GP surgery as there are nice people that work in reception and as doctors. It depends who is on the receiving end of your call.
GP surgery review: nuffield-house-health-centre
Title: Unable to get a GP appointment
Rating: 1 out of 5
Visited: September 2023
Both in our 70's, we are always unable to see a doctor in person as all appointments have gone by the time we have held on the phone for 25 mins or more. It is a poor state of affairs when we are are forced to ring 111 for a doctors appointment, at our own surgery, as my partner has been in pain and wanted advice.
We have been referred in the past to other health professionals at Nuffield House who are always excellent, but there are times when you do need to see a doctor.
You have a new website that states you can book an appointment in person. Tried to do this and was told you need to ring.
GP surgery review: nuffield-house-health-centre
Title: Receptionist today Breath of fresh air
Rating: 2 out of 5
Visited: July 2023
Tbh, not had the best experiences a couple of receptionists at Nuffield house. But today this afternoon  about 4pm, there was a lovely receptionist who not only went the extra mile but was actually kind and caring.... a breath of fresh air
GP surgery review: nuffield-house-health-centre
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: February 2023
It is impossible to get an appointment with the surgery. You cannot prebook and are told to call at 8am. When you call you cannot even get onto the waiting line for the appointments as you are told by a recording “sorry your call cannot be completed at this time, please try again later”. Absolutely useless.
GP surgery review: old-harlow-health-centre
Title: Great but for one bad experience
Rating: 5 out of 5
Visited: July 2023
I am on a Diazepam reduction programme in which there was a mutual agreement that I collect the prescription every Tuesday. I stuck to this apart from 3 weeks ago when I had a severe tummy bug and couldn't collect until the Friday. I explained and the reception staff and prescription lady were very understanding that these things can't be helped. I have now received a telephone message from my doctor to say I'm not sticking to the programme. Was I supposed to turn up at the surgery with stomach upset and vomiting as I'm sure that wouldn't have gone down too well. The doctor in question didn't even call me himself so I could have explained to him. He just got one of the ladies to do it. I didn't go 3 days late on purpose. This has made me very disappointed as apart from this incident the reception staff, prescription staff and nurses are all lovely
GP surgery review: old-harlow-health-centre
Title: In Need of Modernising
Rating: 3 out of 5
Visited: August 2022
Jenner House has been my surgery for most of my life, the staff are lovely, the practice is clean but the rIdiculous system that you cannot book an appointment until the day! Beyond bonkers in this day and age. Most of your clients work and cannot just drop everything at a moments notice!
Your receptionist kindly directly me to your online booking system, brilliant I thought, something from this century but you cannot book for something normal, weird as things like rabies are an option, we have a big problem with that in the England but wanting to get a skin mole looked at which let’s be honest, is beyond common is not an option. Was the system created for another country and we’ve just used it? I am a past stage 3 cancer patient and I cannot book an appt in advance. Seriously you need to rethink how you operate to accommodate more than just the unemployed and retired, please look into a system to accommodate the people who actually fund the practice, I cannot tell you how upset this has made me but rather than going immediately to my massive social media following, I thought I would submit this, not as a complaint but as feedback as you obviously need feedback to improve and this definitely needs rectifying immediately. Thank you.
GP surgery review: sydenham-house-surgery
Title: Efficient friendly service
Rating: 4 out of 5
Visited: April 2023
My initial telephone call  was answered promptly and I was able to book an an appointment for later that week, Receptionists were friendly and helpful. The doctor put me at ease and dealt efficiently with my questions. A good service all round. thank you.
GP surgery review: sydenham-house-surgery
Title: Lovely practice
Rating: 5 out of 5
Visited: September 2022
I have been visiting this practice for over 9 years and really appreciate the help and support I get from my doctors nurses and lovely receptionist's.
They work really hard are very professional, kind and supportive.
Outstanding practice thank you for all your hard work.
GP surgery review: lister-medical-centre
Title: Diabetes Diagnosis
Rating: 4 out of 5
Visited: January 2024
I've had a very quick and efficient experience since recently being diagnosed with Type 2 Diabetes.

Two appointments within a week and both nurses were very friendly and knowledgeable and gave me plenty of time to ask questions.
GP surgery review: lister-medical-centre
Title: Worse now
Rating: 1 out of 5
Visited: December 2023
New on line Triage has made a bad service worse .can't get through,it's always closed.back to special measures I think for this shambles of a practice
GP surgery review: lister-medical-centre
Title: Bad service overall
Rating: 1 out of 5
Visited: December 2023
I have been with Lister Medical Centre for over 10+ years since I moved to Harlow and the service has been better in the past, but since Covid-19 it has gone downhill, and I sometimes think ‘why do they bother to have a receptionist or a service’ and each time I go into the surgery the staff just don't have any time or empathy towards your situation. I have been in person to the reception numerous to get an appointment and was always pushed away and told to go online when the service online isn't good for individuals who work full time and you cannot get an appointment or when you do get one, the Doctor just ignore your medial request and text without calling or speaking to establish the reason and say ‘nothing to worry about’, whilst suffering from mental health and just don't care when you say I need to see someone as feeling low to get a response 'you need to go online and book an appointment.  Very frustrated as GPs and Doctors should care more.
GP surgery review: lister-medical-centre
Title: Online service unavailable all afternoon!
Rating: 1 out of 5
Visited: December 2023
Was advised by Reception had to book request for appointment when service opened today, Friday 8th December and was told no definite time to open but probably around 1.30. 
Started checking and refreshing website at 12.30 just in case opened early and carried on every few minutes until 4.30 pm and not available! What happened to urgent appointments for this afternoon, how did anyone book them? Checked again at 6pm and now says try Monday at 7.30am, so whole weekend of potential treatment lost. 
Had also called yesterday afternoon and after long wait in queue for phone, told to go to website and when I tried said not available all afternoon.
Message says this is from improved service, but how can no longer being able to get an urgent appointment be an improvement?
GP surgery review: lister-medical-centre
Title: Online booking system failing patients.
Rating: 1 out of 5
Visited: December 2023
The practice has moved to an online booking system.
I tried, repeatedly, over three consecutive days to access the online system but am prevented from doing so with a message stating  "We have paused access to online requests as we have reached capacity. Please keep trying as we keep opening this access up when availability allows".
If you visit the practice, in person, because you cannot access the online system you are advised, by reception, that they cannot make appointments and that you must leave and try the online portal again.
There is no discretionary pathway for emergency appointments.
The inability to access they system prevents patients obtaining triage assessment or signposting to an appropriate service.
 on a positive note they have initiated a call back service on the phone service to remove waiting on hold.