janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: mayfield-medical-centre
Title: totally useless admin system
Rating: 1 out of 5
Visited: May 2023
I need to make an appointment to see a Dr, but I've more chance of seeing God. I phoned yesterday at 4.30- I was position 25, but at least I was in the queue, 35mins later I got through, only to be told 'there was nothing s/he could do as it was nearly 5.00. I should phone tomorrow 8.30. So I did and was already no 22. I waited, and waited and then waited some more, only to be told by a person that I had to fill out an Econsult form first.(I did and I'm going round in circles) Why, oh why couldn't that be included in the recorded message. I have paid for over an hour of phone use on this and am still no nearer seeing a doctor. It is a total unmitigated disaster. When I do eventually get past the front door, care is very good. Why are you still restricting entry? 
I hope this is seen by some of the partners. I wish I could escalate this. Do I expect anything to change??? Not really, I live more in hope than expectation. I recognise the difficulties we have all been living under, and although I am a pragmatic person and have trundled along through the pandemic with equanimity, but really this is not acceptable, and I apologise to the couple of staff I've been ratty with over this.
GP surgery review: mayfield-medical-centre
Title: receptionist
Rating: 2 out of 5
Visited: February 2023
I don't know who the woman was I spoke to this morning to get an appointment to see a doctor but she was very short and abrupt ( no customer relations training there )   " you need to go online and fill out the form before calling "   why have a phone line??  people are ill that's why they are calling, have some respect.
GP surgery review: mayfield-medical-centre
Title: Information
Rating: 4 out of 5
Visited: January 2023
Unable to find an email on the website and cannot find anywhere to send a query about recent test results.
GP surgery review: mayfield-medical-centre
Title: Impossible to contact non-urgent out of hours
Rating: 1 out of 5
Visited: January 2023
For several years now, the practice has been completely uncontactable out of hours. I often find I have non-urgent or admin queries out of hours (like over the weekend) that do not need to be triaged or dealt with until later the following week but due to suffering very bad brain fog, I will usually forget I need to ask the question by Monday. 
For example, today I want to know if there is any way I can have a back-up prescription for my meds as (thanks, brain fog) I often forget to order them, and spend several days off them; like at the moment. That’s a really non-urgent query but I have to wait until Monday to ask (either by eConsult - what a waste of triage time - or by spending an hour or so on the phone - what a waste of mine and the receptionists time). At which point, I’ll be back at work, hopefully have collected my meds and won’t even remember I needed to ask the question. 
As someone who is a sufferer of two long-term chronic illnesses that can cause severe brain fog, I often feel quite excluded by this lack of communication options and like I’m left with no where to turn. Which has had me extremely upset and in tears on several occasions because I can’t even send an email with a simple admin query.
I have reviewed this similar experience several times for years via the feedback button on their online consultation service, but have seen no change. I don’t see the point in an online consult service that is still only available during practice hours. Surely it’d be easier at that point to call the surgery? Personally, I think that’s why the phone lines are still so busy. When they first installed the eConsult service, you were able to submit a consult at any time day or night, which was perfect. It would then be triaged the next time the practice was open and dealt with accordingly. If this was the case, I wouldn’t even mind using the service to submit admin/non-urgent queries in place of an email address. 
I really thought that the eConsult service was going to be the solution to overloaded practice receptions but it’ll never work if it’s only as convenient as making the phone call anyway. At least then people know someone’s already heard them.
GP surgery review: old-farm-surgery
Title: Awful service
Rating: 1 out of 5
Visited: January 2024
Rang up at 8.30, kept getting cut off. 9.15 got in queue and 5 minutes later told I couldn't even get a call back today and to try again tomorrow. Absolute Joke. Probably have same issue tomorrow
GP surgery review: old-farm-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: December 2023
Im new to the practice and area but have been welcomed with such kindness politeness and respect from all the staff . They have helped with any queiries and pointed me in the right direction. They work tirelessly to help their patients and im looking forward to a long relationship with them . Thank you and well done 👍🏻
GP surgery review: old-farm-surgery
Title: Wonderful experience
Rating: 5 out of 5
Visited: October 2023
This GP surgery looked after my mum for the last 5 years of her life.  Nothing was ever too much for them, they were always so kind and helpful.  They helped with so many things as her health deteriorated and always treated her with kindness and dignity.
GP surgery review: old-farm-surgery
Title: Lovely practice nurse specifically and surgery in general
Rating: 5 out of 5
Visited: September 2023
Whilst having some treatment I have been required to have regular blood tests. The surgery have been really helpful in arranging them even when changes to the treatment have led to last minute changes to dates and times.  The nurse taking the blood tests is lovely and very kind. She has never caused me any discomfort.  In comparison I recently had to have a blood test at the local hospital. The nurse actually hurt me when trying one vein, then again trying the other arm. She then said this was my fault as I had not drunk enough that morning.  So, I would like to say thank you very much to the nurse taking bloods and to the surgery in general who have been very kind to me since a recent difficult diagnosis and course of treatment.
GP surgery review: old-farm-surgery
Title: Professional and kind
Rating: 5 out of 5
Visited: July 2023
I just wanted to say thank you to the entire team at Old Farm Surgery for their professionalism, care & kindness.  Thank you for your support 🙏
GP surgery review: old-farm-surgery
Title: A Great Family Practice
Rating: 5 out of 5
Visited: June 2023
My family have received top class service from Old Farm Surgery for the last 22 years. Four generations! Welcoming and attentive, patient, listening and ready to take urgent action when and iff required. My late aged Mother was treated with tenderness and respect for which I will always be grateful. My recent Cancer symptoms were referred urgently and and I have received appropriate and skilled treatment in a timely manner and been kept informed at all stages. We are so lucky to be registered with this lovely caring team which has given us care and attention through some of the toughest times. We cannot praise them enough.
GP surgery review: old-farm-surgery
Title: Lovely pract
Rating: 5 out of 5
Visited: May 2023
Whenever I have to call Old Farm Surgery I am greeted by a lovely receptionist. They are kind, considerate and extremely patient. In the current situation when surgeries are under extreme pressure Old Farm Surgery staff go above and beyond. Just want to say a big thank you to all of you. X
GP surgery review: old-farm-surgery
Title: Top Doctors
Rating: 5 out of 5
Visited: April 2023
The best doctor's I've seen. So helpful. Always got time for you. Even when you are sat in reception they know my name and say hello. Very thorough.
GP surgery review: old-farm-surgery
Title: excellent veteran aware gp practice.
Rating: 5 out of 5
Visited: November 2022
I recently moved from newton abbot to paignton, having bounced from gp to gp in there failure to Understand Veterans for Many years. With Extreme ptsd and Suicidal Ideation mostly every day. 
I joined the Old Farm Surgery very Recently with my Extreme issues. The Surgery is a Total Breath of Fresh Air. The Head Doctor operates this Surgery like a clockwork. Everyone is on the Same wavelength. I had a Double Appointment with the Head Doctor once with my Carer and once on my own. The second one the Doctor had a young Nurse in Attendance Learning about the Military and most important Veterans Issues Symptoms of ptsd. 
In all of my years with many GP Surgeries, The Old Farm Surgery is a Veteran Aware Surgery. 
This for me is a first in all of my dealings with my illness of ptsd and all of its elements.  
I had numerous Concerns today, and The Senior Doctor involved the Young Nurse in all issues. I thought this was truly outstanding and Top Class. 
Other Main GP Surgeries should take note of/ on this majical Practice. Not just by dishing out loads of Medications but a hands on approach. 
The Appointment although suffering was totally Excellent and Sheer Class. The Doctor is a Leader and very Veteran Aware , This is /was a Total Breath of Fresh Air.
The Communication and Explanations were outstanding, Listening Skills were also so sound. 
The Doctor has a Excellent level degree of Confidence, Manner , Attitude Extremely Enthusiastic and Diligent. 

Another point of note is all of the Staff incl reception staff were Fantastic and all on the same level . Yet again I have never in all of my years of suffering have not encountered this level of Veteran affair Perfection. I am so Happy and highly encouraged by this GP and Practice. This practice should be applauded on its Performance of Veteran Affairs and Issues in Particular the Major problem of Soldier Suicide. 
Thankyou Doctor. 
This Practice really is a Game Changer and a Outstanding Breath of Fresh air , us Veterans who use this Practice should feel very honoured by there care for us. This is a Positive way Forward for me I would really hope that other surgeries use the Old Farm Surgery as a Model with Veteran issues. In my experience it is widely null and void by many surgeries. 
All I say is Readers Take Note. 

Thus far I have seen a Young Mental Health Nurse working within the Surgery who is potentially outstanding who is opening gateways for me.  

The Doctor issued me with a skin ointment that has for the first time in multi years now fixed and gone. 

To Note. I have also received several catch up telephone calls from the Doctor, this is outstanding. He really does go the extra mile. 
At this moment although nights and weekends are Difficult , I can now see thru the mist of uncertainty, and I actually feel a touch more positive  

I am in the Process of writing to the Veteran Affairs Minister to report on the Old Farm Surgery with a Emphasis of upping the game with Veterans and this surgery
GP surgery review: old-farm-surgery
Title: A 100% breath of Fresh Air.
Rating: 5 out of 5
Visited: November 2022
I had a appointment with a Nurse at the Practice Today. She was very Proactive. Excellent care and Communication Skills. Top Class. Breath of Fresh Air. With my new Surgery.
GP surgery review: bradworthy-surgery
Title: Great doctors
Rating: 4 out of 5
Visited: May 2023
It's a good Doctors surgery very good Doctors,  The only problem is you can never get through, The phone keeps ringing & then it's hard to get appointment,
GP surgery review: bradworthy-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: August 2022
Pleasant and friendly receptionists and nurses. Even though they are usually very busy, they are always polite and helpful.
I am pleased that they have a female doctor at the practice.
GP surgery review: neetside-surgery
Title: Exemplary!
Rating: 5 out of 5
Visited: October 2022
I have only great things to say about Neetside Surgery! 
Caring
Professional 
Thorough
Above and beyond
Informative 
Understanding
Kind
Attentive
Proactive
GP surgery review: neetside-surgery
Title: Well done Neetside
Rating: 5 out of 5
Visited: August 2022
I had a phone consultation this morning.
I had booked it the previous day. My appointment was between 8:30 and 9:00am. My phone rang at 08:50!The doctor I spoke to was well prepared and had taken the time to read my notes and check my latest blood results.
Therefore we could move forward quickly and he was able to talk me through changes to my medication. He has also sent me an email containing that information so I was in no doubt of any changes.
As a patient, I don't think I could ask anything more from Neetside surgery or the Doctor I spoke too
Thank you
GP surgery review: neetside-surgery
Title: feeling grateful
Rating: 5 out of 5
Visited: March 2022
After battling for over two years at my previous practice, to find support to help with my menopause symptoms.
Neetside surgery have managed to sort it out in a matter of weeks. following an initial phone consultation I was sent for blood tests and have now been prescribed the HRT that is best suited to my needs.
I'm feeling very grateful!
It saddens me greatly that despite all the information and the media attention some GPs are still following outdated guidelines
Well done Neetside for having a doctor on your staff that is knowledgeable and interested in treating women struggling to cope with their menopausal symptoms.
GP surgery review: neetside-surgery
Title: Warm welcome
Rating: 5 out of 5
Visited: February 2022
Had a blood test today at Neetside surgery. I have difficult veins and usually end up bruised and sore, but today the lady who took my blood was amazing. So warm and friendly yet very professional and skilled at her job. I have sinced discovered that she is new to the practice and has not long finished her training 
Well done.
GP surgery review: ruby-country-medical-group
Title: Excellent service
Rating: 5 out of 5
Visited: May 2023
Excellent receptionist, took my details, patiently and kindly listened to my issue, reassured that a nurse would contact me.
Compassionate nurse rang me , very knowledgeable, brilliant listening skills and tactful.
GP surgery review: ruby-country-medical-group
Title: Poor response from the Medical Centre
Rating: 0 out of 5
Visited: December 2022
During an ongoing issue I have encountered difficulty in speaking with my GP at Holsworthy Medical Centre. A Nurse Practitioner returned my call days later to offer repeat prescription. I explained I needed investigation not more pain killers. As the delay in my GP getting back to me I took the option of seeking a private consultation with a specialist.  
I had booked a telephone consultation with my GP but the day before the medical centre cancelled this appointment. I could not make contact with the medical centre as the surgery was closed for the afternoon for staff training. After several requests for a referral to the Nuffield, a specialist was secured. However, on my consultation the clinician did not receive any medical background to my issue other than the request for a private consultation.  
Not a great experience to be fair as I didn't want to go private but need a swift solution as being in pain 24/7 is not acceptable and hence I have taken the private route not only for my physical health but my mental well being.
GP surgery review: ruby-country-medical-group
Title: cannot get appointments
Rating: 2 out of 5
Visited: November 2022
My first point is I am happy with my existing doctor. With that said I have tried on multiple occasions to get through to this surgery. Most times I simply give up or the phone mysteriously disconnects. 
I had my cholesterol taken on Oct 13 this year. Its now Nov 14 and no results. I finally got through to the receptionist today and she said they are fine. I asked for the specific results as my cholesterol was high when last checked. She responded she could not do this but would speak to the doctor for permission to inform me and write with the results. I then asked for a phone appointment with the doctor to get the information directly as it seemed inefficient to have a written response for such simple data. I was told December 19 was the earliest for a phone appointment. I mentioned I had signed the forms to access my own medical records, but the cholesterol results were not on my records. I asked why not; the response was it takes a while! What on earth is happening to this surgery? The Holsworthy website says they are taking on new patients. How is this possible when it's clear the existing patient numbers for this surgery seem to be overwhelming the resources they have. Almost 5 weeks wait for a telephone appointment is by any measure not acceptable. 
Regards, Egan Pendlebury
GP surgery review: ruby-country-medical-group
Title: Rude staff - unprofessional nurse
Rating: 2 out of 5
Visited: October 2022
My daughter was seen as she was coughing for the last week. Very wheezy and bringing up phlegm, spoken with her GP who arranged a visit on the same day. When we get there she was seen by one of the nurse practitioner- didn't let me to explain her symptoms " I can't hear what you are saying " I tried 3 times to explain her signs and symptoms ..she's coughing, yellow phlegm, wheezy but she replied " a cough can stay up to 2 weeks " examination finished în less than 3 minutes. Unhelpful, rude and not listening to us when we were trying to explain how is she feeling. In a rush she listened to her chest and suddenly we have the feedback " she's fine " when actually she is not. You called the emergency team today an your daughter was dancing when awaiting to see us. How dare she is? How rude? How a professional can say sometjing like that? I didn't say my daughter is not well and she is staying în bed. I was concernced about her cough and I wasn't listened by this rude nurse practitioner.
Not going to have an appt with her next time for sure!
GP surgery review: ruby-country-medical-group
Title: cannot contact them
Rating: 1 out of 5
Visited: October 2022
I have tried to contact my GP but cannot get through on the phone or do an online consultation
I find them extremely difficult to contact and then it is only over the phone.  I have not been able to actually visit the practice for a face to face appointment for years
GP surgery review: ruby-country-medical-group
Title: Splendid, kind and considerate service.
Rating: 5 out of 5
Visited: September 2022
Last Sunday (4th) I arrived for a week’s holiday in Devon, only to realise I had failed to pack one essential medication. I was advised by my home surgery to register with a local G.P.Surgery so that a prescription could be issued and dispensed for use on our holiday. The Holsworthy Medical Centre Reception staff were outstandingly considerate and helpful. They sent an email request for my Patient Summary to my home surgery, which they followed up with further requests over three days until it was eventually received on the Thursday. I was kept informed via a number of telephone calls and received a text to let me know when the prescription had been passed to a local pharmacy. Splendid and sympathetic service by all the surgery staff involved- for which I am truly grateful.
GP surgery review: ruby-country-medical-group
Title: Great service
Rating: 5 out of 5
Visited: July 2022
Phoned with problem, doctor phoned back in 45 minutes. Within 90 minutes of my first call I was taking my first pill. Excellent  service well done doctor  on call.
GP surgery review: bramblehaies-surgery
Title: Great practice i
Rating: 5 out of 5
Visited: February 2023
I rang the surgery about a problem I was having with my husband and in a very short time. A doctor answered and ordered the prescription my husband needed. The help and support my husband and I have received has been the best we have ever received , not just the doctors but the rest of the staff as well. We have been patients for nearly 24 years.
GP surgery review: college-surgery-partnership
Title: Horrible Service
Rating: 1 out of 5
Visited: March 2022
i was on the phone for half an hour waiting for my blood results. for twenty minutes the phone rang and said i was the first caller in the line, this is the second time i’ve tried calling and i even try on another phone and it said there were 9 people waiting. disgusting
GP surgery review: sampford-peverell-surgery
Title: Won’t do smear tests
Rating: 2 out of 5
Visited: September 2022
Had letter advising me I need smear test. Called to book apt - told not possible and I have to go to cullompton. Explained I can’t get there and told to try a sexual health walk in. Tried them and they told me to go back to my GP. 
Get in a nurse who can do smear tests please!
GP surgery review: knowle-house-surgery
Title: Good standard of care
Rating: 0 out of 5
Visited: May 2022
I was away from home and, again, experiencing symptoms of infection.  I was advised to speak with a GP.  I registered with Knowle House as a temporary patient (they were a previous GP for me).  The phone was answered relatively quickly and the receptionist helped me to register.  I was advised to use the online symptom reporting process which was easy to use and allowed me to provide information about my symptoms.  I received a telephone call that same afternoon.  After discussing what was going on in more detail I was offered a face-to-face appointment the following morning.  The practitioner was understanding and checked my obs and for infection.  I was offered advice and a choice of pharmacy to collect antibiotics from.  The prescription was sent within an hour and I received a text to advise me of this.  I was able to collect the antibiotics within an hour of the text.  Really impressed by this and so different from my experience at my registered GP (up country) where I have tried to receive help for the same symptoms of infection on several occasions and usually end up clogging up 111, or worse, when the infection has worsened due to the lack of response from that service and/or the way that GP and their nominated pharmacy manage patients reporting infections.
GP surgery review: lisson-grove-medical-ctr.
Title: Appalling
Rating: 1 out of 5
Visited: October 2023
Asked them to complete private medical form. The person dealing with these goes in once a week so basically you have to wait months to get a response. They asked for health and welfare lasting power of attorney - they already have a copy of the registered lasting power of attorney for property and finances. They don't need this and I sent them a government link to prove it. That was 3 weeks ago and I've heard nothing - they haven't even got the decency to tell us they're not prepared to fill in the form. So we are left in limbo, unable to get Probate for my father, unable to pay my 92 year old mother's care home fees and improve her quality of life for the time she has left. All they want to know is whether we want her resuscitated and has she got a do not resuscitate request in place. It's absolutely shocking and shows how little they actually care about their patients. My recommendation - go to another GP surgery - there are others far better. This place wouldn't know good or decent customer service if it jumped up and bit them.
GP surgery review: lisson-grove-medical-ctr.
Title: Superb service completely at odds with the media
Rating: 5 out of 5
Visited: August 2023
Since January 2023 I have required numerous appointments with the surgery for medical reasons, all I can say is that the response has been superb. Despite what I read in the National Media, I have been able to get an appointment within days (in one case on the day), the correspondence between me and the surgery has been superb. I feel that I have received a first class service and I cannot recommend this practice enough. Okay the waiting room and entrance area could do with some TLC but as a practice they are very focused on‘patient first’  and I felt they have my best interests at heart.