janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: leiston-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: October 2023
Flu and Covid vaccinations had in minutes- all carried out by lovely people - thank you - you all made something unpleasant into something as good as it could be.
GP surgery review: leiston-surgery
Title: Very good
Rating: 5 out of 5
Visited: October 2023
Very well organised the staff are very good .The flu clinic is very well organised with one way in and one way out I personally have no complaints about the practice
GP surgery review: leiston-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
Everyone who works or volunteers at this practice goes above and beyond to make their patients feel welcome.  Polite, efficient and helpful.  I do feel that attention is paid to annual checkups carried out every year. Thank you!
GP surgery review: leiston-surgery
Title: Well organisdd
Rating: 5 out of 5
Visited: October 2023
A flu and COVID clinic attendance was really well organised resulting in quick service . Traffic was met by a volunteer advising parking system in place which worked flawlessly.insured the flow of cars. I side the surgery a welcoming team processed details quickly allowing flow onto the queue for inoculation which moved quickly . All staff very welcoming. Top job
GP surgery review: leiston-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Appointment was for a flu vaccination. From entering surgery to seeing doctor was no more than 5 minutes. I was asked if i required the Covid vaccine as well. Agreeing to this i had it done too. All in all the experience was excellent. The informal chatter with Doctor and administrator and lack of pain of the injections made the experience fine to go through with.
GP surgery review: leiston-surgery
Title: Covid/flu vaccines
Rating: 5 out of 5
Visited: October 2023
As usual a very efficient and well organised service carried out by pleasant staff and volunteers. Thank you Leiston Surgery
GP surgery review: leiston-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2023
The procedure at the surgery for Covid and Flu vaccinations was well prepared and worked extremely well.  Patients were seen punctually and processed through the clinic quickly and with care.  Parking at the surgery was guided by  volunteers outside and allowed easy departure from the higher level car park without compromising incoming traffic to the surgery.  Absolutely brilliant!!

Well done and many thanks for providing such prompt, sensitive and professional care to patients throughout the year.  Thank you so much.
GP surgery review: leiston-surgery
Title: This is an excellent practice
Rating: 5 out of 5
Visited: October 2023
Questions are answered and appointments are made by cheerful voices at "Reception". All the doctors and nurses, in my experience,have been helpful, courteous and highly professional. Days given to vaccine injections are very well run with the assistance of local volunteers. I recommend this surgery.
GP surgery review: leiston-surgery
Title: Excellent organisation for vaccine programmes
Rating: 5 out of 5
Visited: October 2023
This autumn I had Covid, 'flu and pneumonia vaccinations. The surgery organises these sessions extremely well, with no queues and fast booking in. All staff at the session kind and helpful.
GP surgery review: mayflower-medical-centre
Title: No substantive reply to complaints
Rating: 1 out of 5
Visited: March 2022
This service does not respond to complaints in a timely fashion and is not responsive or transparent about how long it will take to reply to complaints made.
GP surgery review: mayflower-medical-centre
Title: Disappointing
Rating: 1 out of 5
Visited: March 2022
Terrible access - you cannot get through ever on the telephone. If you call in the afternoon it just rings and rings and rings after waiting in a queue - presumably just in hold waiting for other people who have reached the front to give up! No accurate information on times to ring easily available, phone number also wrong via Google: If you try to book vaccines - they have all run out, if you try to use online access to book cervical screening - you shouldn’t do it that way (but the phones are never answered? And don’t call before 10:30 if it isn’t urgent?) Very discouraging. There’s no information to guide you anywhere. Also GP has very poor manner, not patient led and openly dismissive of concerns despite the multiple hurdles to even accessing any healthcare to start with. Shame we are allocated a GP by NHS England in this town or would vote with my feet.
GP surgery review: mayflower-medical-centre
Title: Poor Practice and Communication
Rating: 1 out of 5
Visited: February 2022
Rung the practice was caller 9 took 40+ minutes to get through (not too bothered by that but also wasn't fun). Arranged a phone call consultation, they never rang me. Phoned them back the next day, they said I had to come in for the appointment, no one informed me of this, I was told I'd get a phone call. So rearranged the appointment for a week later and I was running no more than 5 minutes late, thought it pointless to ring them to tell them as it would have taken me more than 5 minutes to speak to someone, in which time I would be in the practice. Apologised to the receptionist they said 'not to worry', got booked in and sat down for 15/20 minutes for the receptionist to inform me that the nurse refused to see me because I was 5 minutes late and she had another patient waiting and didn't have time to see me that day. This was at 7pm and there was only me and 3 other people in the waiting room. I could understand if I was more than 10/15 minutes late but 5 minutes is a bit ridiculous and why couldn't they have seen me after the other person if they were already there. The receptionist apologised and said they could rearrange the appointment again but by this point I was rather gobsmacked and quite frankly infuriated that I said 'don't bother'. Third time is not going to be the charm so indeed 'don't bother'.
GP surgery review: mayflower-medical-centre
Title: next caller
Rating: 2 out of 5
Visited: February 2022
I have tried to call this surgery 4 times over the last couple of days. been told all 4 times that I am caller number 1 and my call is important to them. So far between calls I have been caller number 1 for 40 minutes so far. Cannot hang on for ever as I am work as well.
Had a new doctor for a couple of years now. Never seen her.
GP surgery review: mayflower-medical-centre
Title: Prompt response
Rating: 5 out of 5
Visited: February 2022
I called at 8am spike to a receptionist at 8.10am got a call from a doctor at 11 29am who arranged for me to call in and book a blood test which I could have had within 2 days I cannot fault the service I received on this occasion and to be honest I feel  I have always received in the in the past
GP surgery review: mayflower-medical-centre
Title: Seen at last after three months wait.
Rating: 1 out of 5
Visited: February 2022
Thought better give an up/date to my complaints listed on here.After last complaint letter handed in personally finally got a reply saying my concerns will be looked into. No rush mind you it took them three weeks to do just that. Then they write saying no record of me making any calls or anything, Hence i went in there on 14/2 2022 and spoke with the practice office staff. To staff sitting there one said we do not have a number to call you back on as here it states ex directionary well you phoned me about a Flue jab, Told would look into it and by the time i got home was phoned to go back and be seen this afternoon by a nurse of course. Yes as i knew have an ear infection been prescribed for it but what a poor service? It amazes me people who do not seem to know what ex directionary means have a job like this in particular where all their contact is done by phone now. Good job my untreated infection has not led to Sepsis but it will happen to someone before they get their act together,
GP surgery review: mayflower-medical-centre
Title: Great medical care but administration?
Rating: 4 out of 5
Visited: February 2022
Sent two questions via web site. Got automated reply each time saying some one would contact with in 2 weeks. No one did.
Sent a letter to the Practise Manager on 16 of Feb and handed in at reception. As of today 22/03/2022 no contact has been made by the practise manager. On the 1st of March I phoned and asked to speak to the practise manager. The lady who answered the phone on the medical secretaries number asked what the problem was. I explained and she said that the lady that dealt with that particular thing was not in until the afternoon and my query would be dealt with that day. 
Still nothing. 
The medical care I have to say has been first class, shame about the admin side.
GP surgery review: mayflower-medical-centre
Title: Still waiting for the promised call back.
Rating: 1 out of 5
Visited: January 2022
Further to my previous review on here I am still waiting so today the
24th January 2022 I handed in a letter addressed to the Practice 
Manager. So will see how much longer I wait now. I have asked for
A contact name and address to complain to a higher level if they still do not contact me. This surgery management is really not fit for purpose. I am aged 80 and this is the level of care one gets non existent.
GP surgery review: mayflower-medical-centre
Title: Highly recommended
Rating: 5 out of 5
Visited: January 2022
Great care from nursing team with my husbands illness.
Really kind and friendly receptionists with nothing too much trouble and prescription staff processed our prescription requests promptly.
Thank you to all the team.
GP surgery review: mayflower-medical-centre
Title: Never mind appointments they do not answer letters either.
Rating: 1 out of 5
Visited: January 2022
Further to my missive on here last the up/date is I have not even had the courtesy of any reply. Handed a letter in in person on January24 th and nothing no phone call no letter nothing. Yet this practice manager states quite often when people leave a review but no name write in and it will be investigated. No they just want to keep a list of who complains for future usage. Have phoned and left a message with the medical secretaries today January 21 2022 so see now if they will answer me as to whether they have been asked to answer my letter. I notice the Mayflower states not taking on any new patients reality have done those seeking a caring practice a favour as their is no care given here just appalling service.
GP surgery review: oak-lodge-medical-centre
Title: Helpful, knowledgeable doctors
Rating: 5 out of 5
Visited: February 2023
Have had great help and advice during my menopause. Has made an amazing difference. Staff are very helpful, even though it is always very busy. 
Thank you
GP surgery review: oak-lodge-medical-centre
Title: General
Rating: 4 out of 5
Visited: February 2023
The doctor was very patient and walked me through every possible solution, she went to the extent of researching information that she felt would be appropriate. She also had to inquire if other procedure could be done by a specialist as there were complications
GP surgery review: oak-lodge-medical-centre
Title: Worse Practice
Rating: 1 out of 5
Visited: December 2022
It's been four months that I am struggling with my asthma and couldn't see a doctor and couldn't even call the practice. spent min 1hr on the line and was disconnected by the receptionist.  I really don't know what to do.
GP surgery review: oak-lodge-medical-centre
Title: Not a good experience
Rating: 1 out of 5
Visited: December 2022
I previously wrote about staff being dismissive and unwilling to help at the practice, which has led to a two-year wait for a physiotherapy appointment. This platform refused to publish what I wrote stating that I “named members of staff or an NHS patient” which was not true because I only named the role of the person. But suddenly, the practice called me the same day to ask if I can come for the physiotherapy appointment. What I am not sure of is whether they were quickly informed by NHS to get me an appointment, because I have written a review to be published, or if it was just coincident. 
It is an awkward situation because it  went from a practice that spoke disrespectfully to me earlier in the day when I called, to becoming very nice on the phone, asking if I can come for the appointment the next day.
I have decided to seek other alternative treatments because I have lost confidence in the practice. The only sad side is that I work, and I pay my taxes.  During a  phone conversation in past, someone in the practice once told me that things are slow because the service is free, which I disputed because I pay tax every month.
GP surgery review: oak-lodge-medical-centre
Title: Poor Service
Rating: 1 out of 5
Visited: December 2022
I’m disappointed with the practice only accepting bookings for ‘on the day’.only and then only from 0830hrs and 1400hrs. People who work cannot sit on the phone in their place of work hoping to gain an appointment then getting what is usually a firm ‘no sorry all the appointments have gone can you phone back either at 1400hrs or tomorrow when we open again’ I’ve had to fight for even a telephone consultation. I have severe leg pain issues happening all the time but can’t get past a physio therapist to actually being examined face to face with an actual Dr! The practice needs re-jigging to have actual appointments that can be booked in advance to suit patients working hours. I have to be in central London for my job that starts at 07:30, even if someone were to eventually answer the phone to book me an appointment I would then have to travel all the way back, get seen and then travel back to my workplace!
GP surgery review: oak-lodge-medical-centre
Title: Awefull Receptionist
Rating: 1 out of 5
Visited: December 2022
The receptionist and line managers are very dismissive. Not ready to listen to hear me out. I have been waiting for a physiotherapist appointment for 2 years. Each time I call to ask for an update I get told they will send a message to follow it up.
GP surgery review: oak-lodge-medical-centre
Title: Useful staff
Rating: 5 out of 5
Visited: November 2022
The receptionist was very friendly and helpful to even book me a telephone appointment after my face-to-face one yesterday. The nurse saw me before my appointment time.
GP surgery review: oak-lodge-medical-centre
Title: Impossible to reach by telephone
Rating: 2 out of 5
Visited: October 2022
It is virtually impossible to contact the surgury by telephone, visit in person or forget it.
There used to be an option to ignore the choice button and eventually join a queue where you would be answered or they would call you back; this is no longer the case.
I have waited an hour for 'prescriptions' before hanging up
I waited 40 minutes for 'Results', having gone from no. 4 to no. 2 before hanging up.
The whole telephone system needs to be evaluated and changed.
GP surgery review: oak-lodge-medical-centre
Title: Bad
Rating: 1 out of 5
Visited: October 2022
I waited 40 minutes on a phone call to make my appointment, because they only make appointments via phone, when it was my turn, they hung up.  I called again and spent 25 minutes to be number 1 in the queue and another 1 hour waiting to be answered.  When they saw me, they said there was no room to see the doctor.  I've been calling every day for a week and it's always the same thing...they drop the call or when they answer they don't have a time and when they give you the option to call you back, they don't return...when you go there in person, they say they can't make an appointment in person.
GP surgery review: oak-lodge-medical-centre
Title: Opening times.
Rating: 1 out of 5
Visited: October 2022
The receptionist gave me a small bottle to pee in on Saturday morning for my diabetic review and hand it in on Saturday by the desk. How ever they don't open on Saturday morning like they use. I did ask the receptionist if I can do it here in th surgery and she said no. You have to take it home & do it. Bring it in the next day. The next day is Saturday morning which they don't open. Now I have to wait til Monday afternoon after I've finish work to bring my example in. What happen to these receptionists as they don't have a clue what they are doing in there job roles.
GP surgery review: brunswick-park-medical-practice
Title: Improvement
Rating: 5 out of 5
Visited: November 2022
I find it easier to book appointments as there are lots of different ways to request an appointment, communication is easier as possible to communicate electronically and over the phone.  The responses from the practice are so much faster compared to before. I have been with the practice for many years and despite the increase in the workload for the doctors the response time is faster.  There appears to be more clarity in the rules and protocols for the admin staff so they are able to direct me on next course of action very efficiently and are able to pass on my messages/concerns to the doctors very quickly
GP surgery review: brunswick-park-medical-practice
Title: This GP was very good
Rating: 5 out of 5
Visited: November 2022
Telephone appointment today was good, and decisions taken on ongoing tests and follow up face to face appointment once results of tests obtained.
GP surgery review: brunswick-park-medical-practice
Title: Kind and efficient practice
Rating: 5 out of 5
Visited: November 2022
*Phone consultations with doctors have been unhurried and effective.
*Receptionists are polite, kind and efficient 
* I have always been able to contact a doctor when I've needed to.
*I have received detailed and clear explanations of what is wrong and what I can expect to happen
* Follow-up consultation offered should the need arise 
* The practice reflects an inclusive and caring ethos. I have never been made to feel that I'm wasting anyone's time.
GP surgery review: brunswick-park-medical-practice
Title: Great reception staff
Rating: 5 out of 5
Visited: November 2022
I called up on the 10th November anticipating the usual abrupt service and I was pleasantly surprised. The lovely lady on the phone listened to me and was so kind. She booked me an appointment without any fuss. Great service!!
GP surgery review: brunswick-park-medical-practice
Title: Excellent care
Rating: 5 out of 5
Visited: October 2022
My recent experience of the practice for the care of my parents has been excellent. Caring understanding, listened too. 
All areas of help were offered and followed up. Thank you. Really appreciate all your help.
GP surgery review: brunswick-park-medical-practice
Title: Fantastic service
Rating: 5 out of 5
Visited: September 2022
The Doctor was really attentive and very knowledgable. She took time to listen and explain the likely cause of my problem
GP surgery review: brunswick-park-medical-practice
Title: Thoughtful, professional and efficient service
Rating: 5 out of 5
Visited: September 2022
I have been impressed with the quality of care and service at this surgery. During my most recent visit, a GP showed a great deal of care, empathy and patience. I felt listened to and my preferences were taken account of. I felt I was given sufficient enough time and didn’t think I was being rushed. 
We know that the NHS is overstretched and the staff are overworked. However, the level of service and care at this surgery is really high and reassuringly stable.
GP surgery review: brunswick-park-medical-practice
Title: Friendly & Efficient
Rating: 5 out of 5
Visited: July 2022
The medical staff were most attentive and friendly. The administrative reception staff were highly efficient and helpful.
GP surgery review: brunswick-park-medical-practice
Title: Great receptionist
Rating: 5 out of 5
Visited: July 2022
Once again great service from receptionist (A) who listened carefully and did all she could to help with my issues, including making a suggestion in order to make my life easier. I am caring for my husband - it us very challenging and the kindness and efficient approach from this receptionist made a difference to me. Thank you.
GP surgery review: brunswick-park-medical-practice
Title: Excellent & Friendly Service
Rating: 5 out of 5
Visited: June 2022
The service at this practice used to be really poor. However, over the past two weeks I have needed to contact and visit the practice more than usual. I can honestly say that there has been a massive improvement. When I called to book an appointment I was told that they couldn’t offer me one over the telephone and I should do an econsultation. I must say I was was not impressed and asked to speak to a manager. I spoke with operations manager and she explained the system and that completing this would help triage me and provide the gp more info to help So I went on the website and completed the long list of questions and submitted. To my surprise I was contacted within about half an hour and given an appointment. My appointment went as planned and the doctor was really efficient. I had to go into the surgery to collect forms and use the blood pressure machine, which also recorded my height and weight. The staff on reception were so friendly and helpful. Excellent service all round. Thank you
GP surgery review: east-barnet-health-centre
Title: Very poor practice
Rating: 1 out of 5
Visited: June 2023
I have prescribed a repeat prescription from hospital, that I need to take daily and I have sent repeated email to request it from surgery but still haven't been send to pharmacist. Its not the first time this happen. Also, very difficult to make appointment. I have a heart condition and I try to make an appointment to see my Gp for the last two weeks
GP surgery review: east-barnet-health-centre
Title: Absolutely Hopeless
Rating: 1 out of 5
Visited: June 2023
I was requested by the practice to arrange an appointment to discuss my blood pressure. The text they sent me would not permit a reply, I was not able to arrange an appointment by phone, by visiting the website or by e-mail, for which I have had no response. I therefor visited the practice last Tuesday & spoke to the receptionist who advised me that the GP only worked two days a week & that she would arrange a telephone appointment for me & advise me of the date by phone. That was now a week ago & I have heard nothing ! I am planning to visit again tomorrow to try again. Please do not respond saying how busy or short staffed you have been. Poor admin. Unworkable procedures & bad management is to blame & needs to be rectified.
GP surgery review: east-barnet-health-centre
Title: Awful
Rating: 1 out of 5
Visited: May 2023
This GP has to close down. Very bad , rude staff, extremely difficult to get an appointment not for my health but for a fit note as I've fractured(broken) my ankle.
I don't recommend it at all. Please CQC close it down.
GP surgery review: east-barnet-health-centre
Title: Unbelievable
Rating: 1 out of 5
Visited: May 2023
I have been with this surgery since I was born 1993. 
I could count on one hand how many times I’ve visited or phoned this practise as I refuse to waste NHS time & will only try to see a doctor when absolutely needed. 
However,  my 8 year old son has been incredibly unwell (not to the point of A&E) but has a terrible painful cough & sickness at times for over a month now. We have had 2 hospital visits through 111 in which we’ve had anti biotics & an inhaler which haven’t worked. 
The 111 doctor (both times) has told us to contact our GP to get a referral for more test. We call every single morning at 8am & always keep trying a few minutes before, you cannot get through. It immediately says all appointments have gone & to try at 8am tomorrow. 
111 always results in some sort of prescription that doesn’t work & told to call the GP if it doesn’t clear up after a week. 

We are also signed up to Bupa family care, but they won’t cover it. 
 
I’ve never felt so let down considering I’ve never abused a single minute of NHS time.