janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: st-mary's-surgery
Title: AskmyGP feels like "catch me if you can"
Rating: 2 out of 5
Visited: October 2023
It's been a week I've been trying to book an appointment that cannot be classified as 'emergency' and thus needs to be done through AskmyGP. I log in at 9am and the Surgery has already reached capacity of safe working levels and thus nothing can be done until the next morning. The safe working level is definitely not from the patient's point of view who is left helpless. The advertised service times are until 12 noon except from Friday, but this is very misleading is every day for a whole week the Surgery has reached capacity already by 9am. The whole experience with AskmyGP feels like "catch me if you can" and the answer, for me, has been "I can
GP surgery review: st-mary's-surgery
Title: Quick response
Rating: 5 out of 5
Visited: July 2023
I logged a request for a consultation after 8am and, following a callback, was at the surgery for an appointment with a doctor at 9.30. This system works really well for me.
GP surgery review: st-mary's-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: June 2023
From booking appointment to having tests done plus follow up and referral process has been seamless by caring ,thorough and highly professional manner.
GP surgery review: st-mary's-surgery
Title: Outstanding Practice
Rating: 5 out of 5
Visited: October 2022
When I hear people moaning about their GP service it makes me kind of sad.  I have been lucky to only have St Mary's as our family GP service throughout my life so far and we can not fault them!
The Practice is much bigger now with a fab newly re-modelled building however one thing remains, the Doctors, Nurses and staff from reception to dispensary are still professional, kind, caring and helpful at every visit, call or "Ask my GP" we have made.
The medical and mental healthcare support we (as a whole family) received a few months ago from St Mary's allowed us to be able to look after an end of life family member at home. The Practice was simply outstanding and without a certain doctor and the support behind her from everyone at St Mary's we wouldn't have been able to have done this. 
We as a family are grateful for our great GP service and all they provide.
GP surgery review: st-mary's-surgery
Title: Caring and supportive practice
Rating: 5 out of 5
Visited: September 2022
I have recently made several visits to see a practice nurse at St Mary's regarding my asthma and another ongoing condition. I wanted to say a huge thank you as she has been incredibly helpful and supportive during what has been quite a frustrating time for me. Overall I have a positive impression of St Mary's Surgery and would highly recommend.
GP surgery review: st-mary's-surgery
Title: PCN alcohol counsellor
Rating: 5 out of 5
Visited: May 2022
The help and understanding of my situation have been of the highest and most professional standard possible. The counsellor has guided me on methods for monitoring and ways in which I can cope with moments of stress, weakness and circumstances where I might regress.
The PCN has always been available and the follow ups have been supportive with reviews of the periods between the consultations.
I definitely consider that I have turned a corner and will continue with what I refer to as my treatment.
My thanks to the PCN and the NHS for providing this service and hope it will continue to be funded in order to help others who have the same or similar illness.
 
 supo
GP surgery review: st-mary's-surgery
Title: Outstanding support
Rating: 5 out of 5
Visited: April 2022
St. Mary's Substance misuse worker is beyond fantastic.  She has helped me so much, never judging even if I lapse. 

She has supported me in such a great down to earth way. 

My chats with her always involved my fiancee which was fantastic. My fiancee has been able to understand the challenges and processes of withdrawal more clearly and is able to give my the support at home I need. 
Highly recommended.
GP surgery review: st-mary's-surgery
Title: The Best Practice I Have Ever Experienced
Rating: 5 out of 5
Visited: April 2022
Some may say this is a waste of NHS resources, however it can happen to any one at any time. 

I have been experiencing alcohol issues due to a variety of events in my life and the support I have received from the Alcohol Counsellor attached to St. Mary's Surgery and 2 Dr's in particular have been outstanding in every way. Dr referred me to said Alcohol Counsellor and I am very relieved to say that with the Alcohol Counsellors daily support and advice I am now on my way to recovery which has been very hard and sometimes scary but with the support, encouragement and extensive knowledge and sensible reduction goals to ensure I am physically safe during the process has been there to keep me going and on track. Without the continued belief in me from the Alcohol Counsellor I would not have been able to achieve our goals which is to be alcohol free and claim back control of my life and return to work which is now in sight and without this individual I see my life would have continued to spiral. Combined with the support of Dr I would not have been able to get this far. I’m not out of the woods yet but I’m much nearer to the clearing than I have ever been and that would not have happened without their combined intervention. I can not thank these individuals highly enough and I remain overwhelmed by their care and determination to get me alcohol free which I’m on the way to achieving. The reception team are also so helpful and pleasant and always happy to help however they can. This is a truly outstanding practice that clearly only have their patients at the centre of everything they do. 

This is a rather personal review to raise awareness of how easy it is to fall into that hole without realising it's happening but to also give hope to seek help and if you are lucky enough to receive it at St.Mary's you will be very well supported and cared for.
GP surgery review: st-mary's-surgery
Title: The Best
Rating: 5 out of 5
Visited: March 2022
Everyone always so helpful and kind I could not ask for more, I also now use ask my GP online and i really like it. a big thank you to you all
GP surgery review: st.-george's-medical-centre
Title: Brilliant doctors and staff
Rating: 5 out of 5
Visited: September 2023
We recently had the unfortunate and very sad loss of a close family member at home.
St George's Medical Centre doctor and staff were extremely helpful and timely in their approach to numerous home visits needed. Everyone involved from the practise was compassionate and caring. I would recommend this practise to anyone. Many thanks
GP surgery review: st.-george's-medical-centre
Title: Simply The Best
Rating: 5 out of 5
Visited: December 2022
I have been with St George’s for around 10 years. In all that time they have been excellent, without ever letting me down. The GP’s, nurses, reception and dispensary staff - everyone who works there - are professional, courteous, kind and empathetic. I’m in my 60’s and I can say, hand on heart, they are the very best medical practice I have ever encountered. We are so very lucky to have them. They are much appreciated.
GP surgery review: st.-george's-medical-centre
Title: Don’t expect too much
Rating: 2 out of 5
Visited: December 2022
I must go to a different surgery to other reviewers! Thankfully I don’t need to go often, which is just as well.  MyGP, although it has its place, seems to be used as a preventative to stop you seeing or talking to a human.  You ask to be called and you just get appointments sent through when they’ve not checked if you can make it - what an exercise in time wasting! Even though you take the time to fill in symptoms/issue, when you do get a call you get asked what’s wrong, clearly MyGP notes aren’t being read.  I don’t know how anyone gets to see an actual doctor these days.  The staff that I have encountered recently have been, especially one of the nurses, rude and impatient.   I sat and listened to one of the dispensary staff huff and puff at an elderly gentleman who was just trying to get his prescriptions sorted.   This surgery has completely gone downhill since I first joined it over 15 years ago
GP surgery review: st.-george's-medical-centre
Title: Positive experience at this GP Practice
Rating: 5 out of 5
Visited: October 2022
I am currently having chemotherapy in the Practice oncology unit which means I don’t have to travel backwards and forwards to Addenbrookes and I would like to thank all the Practice staff and the staff who come out from Addenbrookes to administer the chemo. It has made a stressful and worrying experience so much easier to bear and without exception the staff I encountered were kind and went out of their way to help me. Thank you
GP surgery review: st.-george's-medical-centre
Title: Working with PCN Counselor
Rating: 5 out of 5
Visited: June 2022
I have been working with the PCN Counselor since November 2021 to help with my drug addiction. I smoked 30-40 joints a day and thought quitting was impossible. after a few conversations with the counsellor she had a great understanding of my habit and how I work, she set personal goals to hit each week and I was free from weed in January 2022.

She was terrific at keeping me focused on my goals and encouraged me every step of the way.

She continued to keep in contact afterwards to make sure I was ok and discuss methods to stop the cravings. 

The support was amazing and would recommend anyone with personal demons seek help.  she was not judgemental but was caring and knowledgeable. 

Now we are in June and I have never been happier, Me and the family really thank her.
GP surgery review: st.-george's-medical-centre
Title: I could not ask for a better practice
Rating: 5 out of 5
Visited: May 2022
St. George’s Medical Center is the best practice I have ever had. The staff are professional and compassionate and go the extra mile for their patients, each and every time. AskmyGP is a great service and free’s up time for the hardworking doctors, nurses and allied professionals and for routine and non urgent appointment’s it’s really easy to use. I have never had a problem getting an appointment and with the different options available, it fits around commitments that I have. I have huge admiration for the staff, who ensure that patient care is at the centre of everything they do. I cannot rate the practice high enough.
GP surgery review: st.-george's-medical-centre
Title: Excellent Care
Rating: 5 out of 5
Visited: May 2022
I had an issue with some paperwork for some tests which i had not received from the local hospital.

I phoned the practice to see if they could help as this needed completing on this day.

The reception team were extremely helpful, providing assistance in providing a later appointment so I could chase up the paperwork to be able to provide on my visit.

I cannot fault their prompt, caring compassionate support, along with my GP, who was trying to assist me to be able to get the tests completed.

The GP's and staff at our practice are always willing to help and assist the patients, no matter how busy they are.  They always go above and beyond and I cannot thank them enough for the services they provide.
GP surgery review: st.-george's-medical-centre
Title: Good all round care
Rating: 5 out of 5
Visited: April 2022
I find everyone I see is helpful and have nothing but praise for the team here, from receptionist to pharmacy, doctors, and nurses. All put you at ease which is so nice especially in these trying  times we find ourselves in. Jan Richards
GP surgery review: st.-george's-medical-centre
Title: Great on line call service
Rating: 5 out of 5
Visited: March 2022
Had an online consultation and follow up with a doctor from the surgery.
The doctor was great. Empathetic, patient and really positive.
Very impressed that a telephone consultation could be so personal and effective.
The whole Littleport practise in my experience has always been very efficient and responsive. Very impressed!!!
GP surgery review: st.-george's-medical-centre
Title: great practice
Rating: 5 out of 5
Visited: March 2022
Recently I have attended St Georges surgery to have my finger redressed following a fall also I am being treated by the nursing staff,on advice for a long standing back problem. I cannot praise the nurses enough for all the care and understanding given to me, a big thank you to you all.
GP surgery review: staploe-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
The whole team at Staploe are superb. Totally professional and understanding if concerns, always make sure you understand the treatment and expected outcome. The AskMyGP system is excellent and makes the process of getting seen or having a question answered so simple.
GP surgery review: staploe-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: October 2022
My experience of all staff at Staploe, over many years, is that they provide a friendly, respectful, timely and clinically very competent service. Currently, with such high levels of demand for all their services I have still found they strive to deliver the best service in a polite and honest manner. Whether my need is minor, or very major I have had confidence in their ability and commitment to promote and treat my health.
I would have no hesitation in recommending them to friends and family.
GP surgery review: staploe-medical-centre
Title: An all round efficient and patient friendly practice.
Rating: 5 out of 5
Visited: June 2022
The Staploe medical centre is well run and the staff are helpful and efficient. In fact having worked in the the recent past for many years as a district nurse, attached to twenty four different GP surgeries at different times, I have found the Staploe practice to be consistently well run and patient friendly. The phone line is answered quickly and pleasantly and all levels of staff are polite and helpful.
GP surgery review: ramsey-health-centre
Title: Absolutely terrible
Rating: 1 out of 5
Visited: November 2023
I can't believe how bad it actually is. I've hardly ever used the GP in my entire life until now, when I'm in real need of it. I was traveling in India where I went to hospital because of nausea and vomiting and weight loss. While in India I had a battery of blood tests and scans and gene testing. I've been back in the country 6 months, and I'm still no further along than I was, not only that but I have to wait another 2 months to see a hematologist. I have platelets of near a million, a very enlarged spleen, several enlarged lymph nodes, and worsening migraines. It seems almost impossible to make a face to face appointment with a doctor. Honestly if I knew how useless they were I would have stayed in India and paid out of pocket for treatment. It's an absolute tragedy what has been done to the NHS, shameful. This is the worst experience of my life. I don't blame the receptionists, they've always been friendly. Long story short, if you want decent health care go to India because the NHS barely exists anymore.
GP surgery review: ramsey-health-centre
Title: A Good Surprise
Rating: 5 out of 5
Visited: July 2023
Hadn't contacted the surgery in 9 years, and having read the problems of getting appointments in the national papers, I wasn't expecting much. I rang in the afternoon, fully expecting to be told to ring back at 8am the next day. After hearing my problem, the receptionist went away for a minute, then said the doctor would ring back later. An hour later she did, and asked if I could come in straight away, which I did. I was referred to Hinchingbrooke and seen there 2 weeks later for possible cancer screening. Couldn't get better service!
GP surgery review: ramsey-health-centre
Title: Wonderful GP - credit to the surgery!
Rating: 5 out of 5
Visited: February 2023
I took my daughter to see the GP for review and was so impressed by the GP we saw. She listened to everything my daughter said and made her feel listened to (even when it wasn't related to the matter in hand!), was knowledgeable and professional and able to answer any concerns I had. We left with a clear plan of action, and despite being seen near the end of what was doubtless a busy day the GP still found time to explain to my daughter how the BP machine worked due to her curiosity.  Thank you!
GP surgery review: ramsey-health-centre
Title: Very prompt response
Rating: 4 out of 5
Visited: December 2022
I phoned very concerned about my unwell teenager one afternoon,  the receptionist was very kind, spoke to the GP and they were seen within the hour by a fabulous GP who assessed her and sent her in to hospital.
GP surgery review: ramsey-health-centre
Title: Terrible service
Rating: 1 out of 5
Visited: December 2022
It appears impossible to actually see a doctor. Even getting to speak to one is impossible.  Dissapointing service.
GP surgery review: ramsey-health-centre
Title: Great Customer Service
Rating: 5 out of 5
Visited: August 2022
Very good. The reason being that I have in my life had to deal with the general public so I know how difficult a customer can be, whether it's hiding behind an email or a telephone conversation, never, mostly face to face
 
You treat me with the utmost respect and help me to achieve what I need either for myself or dad.
 
There is just one minor point. I don't know if anyone has suggested, looked at a "telephone call back service"  
 
A call back option is a simple solution to ensure you don't lose possible inbound leads when all your agents are busy. There are two ways to set up customer call back: let customers choose a call back time that suits them. tell customers they will receive a call back as soon as an agent is free.
GP surgery review: ramsey-health-centre
Title: Fantastic care
Rating: 5 out of 5
Visited: January 2022
I have nothing but praise and appreciation for the whole team at the surgery. From first point of contact through to seeing a clinician the level of care and compassion has been outstanding.
GP surgery review: ramsey-health-centre
Title: Terrible service!
Rating: 1 out of 5
Visited: January 2022
All the doctors are uninterested, the receptionists are rude. They will not see anyone unless it’s urgent for today, which means nothing ever is. They don’t respect your disabilities or problems. They don’t care about anything!
GP surgery review: riverside-practice
Title: Please listen to patients request
Rating: 3 out of 5
Visited: August 2023
I rang to check my contact details went through usual ID questions.  Told call handler I wanted to check my details correct as I was not receiving communications re boosters or flu vaccine.  Call Handler immediately launched into flu vaccine letters were going out in 500 batches which is not what I was enquiring about and told her so.  But no she went on and on.  I had to be quite forceful and reminded her all I wanted was to make sure my mobile and email were correct.
Eventually she concede to do this and then decided that letters were to be mobile text.  
Her attitude was very brusque and not the usual friendly call handling I am accustomed to after being a patient over 30 years
GP surgery review: riverside-practice
Title: Fantastic friendly practice
Rating: 5 out of 5
Visited: June 2023
Due to Ongoing health issues over the past few months ,I have seen a number of the clinicians at riverside.
New reception staff are fantastic ,patient, kind and helpful.
New phone system easy to navigate.
Nurses work hard and are understanding and compassionate and always smiling.
Ancp lady thorough,professional and knowledgeable.
Paramedics a great addition to the practice,sharing their experience and diagnosing and treating accordingly.
I feel this surgery is improving quickly post lockdown and have been a patient for over 35 years.
GP surgery review: riverside-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: April 2023
From first contact to leaving I couldn’t be happier. 
Managed to get an appointment to see a female practitioner and she was so through, kind and informative. She sent me for tests as needed to investigate, receptionist could tell I was nervous for blood test but she reassured me that the lady who did bloods was excellent (and I now since agree, no bruise!) 
Thank you Riverside, I’ve seen a few different people recently and care is fist class. There is a lovely atmosphere of care and consideration on arrival.
GP surgery review: riverside-practice
Title: Terrible practice.
Rating: 1 out of 5
Visited: March 2023
I made an appointment to see my GP who i have not seen in years, on the day the receptionist phoned me to see if i would accept an earlier appointment with the paramedic instead of seeing my GP i declined as wanted to see my GP the receptionist said that was ok i could still see my Gp . When i arrived at the surgery i got called for my appointment and  it was the paramedic i had to see !!!!!!! who was patronising and i ended up in tears ! He was not really listening to me at all plus their was another man in the room which made me feel terribly uncomfortable and i was not asked if i minded him being in there or introduced. My problems were not resolved and the paramedic wrote me out a script for extra strong painkillers x 2 This would not help my problems at all so i chose not to waste my money and never collected them !! I will have to go private now as i feel very let down by NHS Riverside practice.
GP surgery review: riverside-practice
Title: Amazing receptionist
Rating: 5 out of 5
Visited: January 2022
The receptionist i spoke with when I came to register with the doctors today, they deserve a medal and a whole heap of stars! They were manning the desk and phones but also ingress and egress of every person coming and going. 
And they were doing such a fantastic job of it! All the while being professional, very friendly and so helpful. I honestly could not have been more impressed by their attitude to what must be a difficult job in this current social climate.
GP surgery review: granta-medical-practices
Title: all good at last
Rating: 4 out of 5
Visited: November 2023
having left a negative review thought it right to leave positive one when right, could not get covid vaccine booking anyhow it seemed but wife was lucky to get booked for hers, so went along hopeful and was greatly surprised by the helpfulness of staff who were happy to do it with big smiles thank you granta,
GP surgery review: granta-medical-practices
Title: Excellent service
Rating: 5 out of 5
Visited: March 2023
I had medical concern, phoned the practice and was seen by a doctor that day.  The appointment was on-time and the advice and action was highly professional and well received.
GP surgery review: granta-medical-practices
Title: Scan unit visit
Rating: 4 out of 5
Visited: July 2022
Easy to find via directions, parking reserved nearby for CT patients. Unfortunately there is a high kerb, from the car park to the CT entrance. Access could be enhanced by dropping the kerb in front of the gate. A nurse did help a carer to get her friend up the kerb and into the building but not on the way out. I helped. 
Also may be useful for it to be added to the information sent out to patients that a Radar key is needed to access the toilet, particularly after a long journey. Staff were cheery and welcoming.
GP surgery review: granta-medical-practices
Title: More than expected
Rating: 5 out of 5
Visited: June 2022
My family visited the surgery for travel services (immunisations) the nurse was fantastic, so friendly, explained everything so well, and was very knowledgeable. Thank you