janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: parchmore-medical-centre
Title: Enhanced service
Rating: 5 out of 5
Visited: January 2023
Having a number of health issues I can certainly say the service at Parchmore Medical Practice is exemplary.  The staff are brilliant and I have not had to wait long for any appointments or referrals.  

Using the NHS app.means  I can get an appointment face-to-face at short notice, should the need arise.  Whenever I communicate with the surgery, either through the app, via the telephone or email, I always notice a sense of willingness to help.and put my mind at ease.  I definitely have no concerns or issues relating to the  quality of care received.  I am a very satisfied patient!!
The receptionists have called back when they have informed me that they will, if they are unable to respond to my query at the time of communication.

The doctors are welcoming, with a smile and listen, doing their best to ensure the service they provide is 'second to none!'

Well done everyone and wishing you all the best dor 2023!!!
GP surgery review: parchmore-medical-centre
Title: Great practice great service
Rating: 5 out of 5
Visited: September 2022
The admin team at Parchmore medical have a tough job. Every time I call, there is over 20 ppl waiting in the line, but they work through this queue within 5-7 mins which is amazing! On top of this, they are always so helpful and willing to give information to me that keeps me informed with where I am at. I am scared of doctors and hospitals but this team always put my fears at ease. i just want to say they are great and I really love being a patient there.
GP surgery review: parchmore-medical-centre
Title: The phone is constantly engaged
Rating: 1 out of 5
Visited: July 2022
My daughter is 17 years old. For the last 4 weeks she's not been well. For the 1st 2 weeks the GP gave her antibiotics. They've not worked. Now she can not get an appointment. The phone is constantly engaged. My daughter has turned up at the surgery and they can not see her. Next step A&E. The service is bad. My partner is diabetic. She also can not get an appointment.
GP surgery review: parchmore-medical-centre
Title: Covid Booster Vaccination for over 75'
Rating: 5 out of 5
Visited: March 2022
I attended the Centre today and was very impressed with the efficiency and organisation of the staff involved in the vaccination programme.   Everyone from the receptionists to the nurse were very polite and cheerful.   They all knew what they were doing and there was none of the delays experienced on earlier visits to other centres.   I hope the Parchmore Centre continues to be used for this purpose in the future.   Well done to you the staff involved!
GP surgery review: south-norwood-hill-medical-centre
Title: Good luck getting service
Rating: 2 out of 5
Visited: March 2023
So, during the pandemic, I was able to book appointments online, however, that's not possible anymore, so you need to ring the practice. If you ring, it will give you conflicting information about when to call (one recording says 1000 to 1200, another one says 1100 to 1300). It doesn't matter when you call anyway, as they claim they don't have appointments and ask you to ring next day anyway. The times I have been able to seen the GP, the service has been great, however, the service is clearly designed so you don't see them. This was addressed following a CQC inspection carried out last year, but clearly they haven't done anything to address it.
GP surgery review: south-norwood-hill-medical-centre
Title: They never answer the phone
Rating: 1 out of 5
Visited: March 2023
They never answer the phone, if you get through, they take a message and brush you off.
I have been on hold for over 20 mins already today and yesterday.  
They direct you to a website, but they don't take online bookings.
Such an terrible service.
GP surgery review: south-norwood-hill-medical-centre
Title: Poor communication
Rating: 1 out of 5
Visited: May 2022
The SNHMC doctors never reply to emails despite an automated reply which states: “Thank you for submitting your Feedback form.  We will try to respond to all queries within 2 working days.”

Written requests to renew a prescription are often overlooked meaning that you have to telephone reception to complain lest you run out of medication.

Time-keeping at this practice is exceptionally poor and you almost always have a long wait.

Communicating with a doctor is very difficult and has been made worse since the pandemic by the long and tedious messages when you telephone and the many forms when you use their website.

Sadly, I get the impression that these doctors have little desire to help you when you are in trouble.

I recommend that you register with a better practice.
GP surgery review: south-norwood-hill-medical-centre
Title: Very very rude receptionists
Rating: 3 out of 5
Visited: April 2022
My experience with the nurses and doctors at this go practice have been Great. But the receptionists (several of them) have been shockingly rude and disrespectful. Everything from making assumptions about what drs will do and your medical history, to plainly refusing to give out their names to avoid consequences.
GP surgery review: thornton-heath-health-centre
Title: Great service
Rating: 5 out of 5
Visited: October 2023
The nurse called me right on time, took blood easily and was very efficient and friendly. I'm very happy with the service
GP surgery review: thornton-heath-health-centre
Title: Terrible Service
Rating: 1 out of 5
Visited: April 2023
After experiancing a shoulder injury for over 8 months, I have been passed between all the GPs in the practice. Then to only be advised that they cant do anything to help me. Waste of time!
GP surgery review: thornton-heath-health-centre
Title: The best experience to date!!
Rating: 5 out of 5
Visited: April 2023
I have had many blood tests in my time some good experiences, some bad experiences and one ridiuclous account, however, today’s experience stood out for all good reasons. 
1) the young nurse had the best attitude doubled up with an infectious personality that made the experience far less trimatic than I thought it might be five the amount of blood samples that was needed to be taken.
2) the nurse located my veins in no time and took all seven samples in the quickest and pain free time I’ve ever experienced.
3) she was diligent and seemed genuinely interested in my health and offering suggestions to enhance my quality of life.
4) she left me feeling hopeful and happy that there are a few good people still left in this world.
5) the service I received this morning brought to life the age old saying of “treat others as you would like others to treat you”. Doesn’t take much to be nice.. am now I have a smile on my face and a spring in my step for the day ahead.  Thank you to that young nurse.. You know who you are!! Well done and don’t stop being you!
GP surgery review: thornton-heath-health-centre
Title: Wonderful hca nurse
Rating: 3 out of 5
Visited: March 2023
I went for a routine blood test I was nervous but felt nothing. The nurse looked through my records seeing I needed to update several things . She took it upon herself to deal with them all , instead of giving me another appointment. I can not praise this young lady enough with her knowledge and kindness and patient care she is a credit to the surgery.
GP surgery review: thornton-heath-health-centre
Title: Poor care
Rating: 2 out of 5
Visited: February 2023
Ongoing frustrating experience with this practice:
-Appointments can only be booked from 8am for the same day - you stay on the line for over 45 minutes and there's no appointment.  Why can't they book non-urgent appointments in advance?
-They do not use the NHS App for communication despite the section "contact your gp" on the App. Nobody responded to my request for repeat prescription which I need to take for life! Why do they make everything so complicated? 
-My HRT treatment has been interrupted twice since it started 2 months ago because I can only get prescription for 1 month at a time. Month 3 they told me I need to make an appointment (phone of course!) so that the doctor can assess if I can have the treatment for another month (based on what? no blood pressure, no physical check, no blood test). 
-Booked an appointment for concerning growth of several moles. It was a phone appointment because that's all you can book! Of course I knew it would be pointless as a doctor would need to actually see the moles! The phone conversation about the moles lasted about 30 seconds - I was told I needed to book an appointment at the surgery. I tried to make us of this phone call to mention my HRT treatment but I was told only 1 issue could be discussed! I had another 9 minutes left of this booked phone appointment. Why waste everybody's time, NHS money and resources to set another appointment? I would understand if the call had already lasted 5 minutes but hear me out, spend a minute to show understanding, care.
GP surgery review: thornton-heath-health-centre
Title: Prescriptions not issued
Rating: 1 out of 5
Visited: December 2022
Prescriptions are never issued on time despite being requested early on the practice website, using the correct form. When contacted to say prescriptions have not been issued and patients are out of medication, action to resolve mistakes is promised, but not taken. This GP practice is a danger to patients reliant on critical medication.
GP surgery review: thornton-heath-health-centre
Title: Wonderful Experience
Rating: 5 out of 5
Visited: November 2022
I had a blood test this morning at Thornton Heath Medical Practice.

I was really pleased with the service provided as they also did some additional tests just to be on the safe side which really put my mind at ease.

I didn't even feel the blood test being done and the person doing the test was very pleasant throughout.

I am very grateful and recommend Thornton Heath Medical Practice to everyone.

10 out of 10.

Keep up the excellent work and thank you!
GP surgery review: thornton-heath-health-centre
Title: Great Nurse
Rating: 5 out of 5
Visited: November 2022
I had a great conversation with one of the nurses this morning and she imparted information to me with knowledge, friendliness and professionalism and I had a better understanding of my illness. What a great asset to our GP clinic.
GP surgery review: thornton-heath-health-centre
Title: Excellent service from HCA
Rating: 4 out of 5
Visited: September 2022
The HCA made the phlebotomy experience into a pleasure! Excellent technique and great interpersonal skills.
GP surgery review: thornton-heath-health-centre
Title: Just a joke
Rating: 1 out of 5
Visited: August 2022
Not even worth a one star these days, I have no faith in them at all I used to but they just don't seem to listen or even care about my daughter whom keeps getting chest infection that even shows up on xrays. They just push it a side, they don't even read her notes its A total joke. I was told to book this appointment by out of hours abd got asked why I was there.
Another doctor at that surgery booked me an appointment to talk about xray results and this doctor cancelled said don't need it if xray results need to be seen to phone up. When you phone up you hardly get an appointment. Just one big joke
GP surgery review: upper-norwood-group-practice
Title: An Exemplary Group Practic.
Rating: 5 out of 5
Visited: November 2023
I have  been with the Upper Norwood Group for seven years and the service they provide has always been exemplary.  I have been offered face to face consultations with a doctor within days of posting a request to their online service.  The reception staff are friendly and courteous, the nurses are charming and the doctors are professional and thorough.  I have also to praise ongoing treatment at both Croydon University Hospital and St George's, Tooting.  My personal experience shows different elements within the NHS working in harmony. But it all starts with the doctors and I've found the Upper Norwood Group Practice to be consistently excellent.
GP surgery review: upper-norwood-group-practice
Title: They waste your time!
Rating: 1 out of 5
Visited: November 2023
Every time I call this surgery to book an appointment, they waste my time. They have a queuing that is completely useless. You queue up, you get to the front, it rings for a long time and they just cut you off. This happens every time I try to contact them. It's not acceptable and something needs to be done. Either the system is broken or the receptionists are not doing their jobs. Whenever I have visited, there are normally 2 or 3 receptionists so why are they not picking up the phone?
GP surgery review: upper-norwood-group-practice
Title: Great Practice
Rating: 5 out of 5
Visited: August 2023
Just want to say a big thank you to a Receptionist, when I needed urgent help.  She was super kind, professional and organised appt and followed up.
The Doctors are fantastic and been with them for 20 years and I always had a friendly, professional service with all the Receptionists.

Receptionists are highly trained, plus all staff have to do refresher courses, annually, including cpr,  Sepsis, safeguarding etc.  This is why Receptionists ask upon booking appts on the reason.  For an example, a receptionist recognised symptoms of heart attack, but the pt’s family declined an urgent appt, Receptionist flagged this to doctor, pt was seen and sent to Hospital.
GP surgery review: upper-norwood-group-practice
Title: Wonderful caring practice
Rating: 5 out of 5
Visited: June 2023
My family and I have been with this GP for around 20 years and they are kind, lovely, helpful and caring. Not too long to wait for appointments, very professional and friendly reception staff. I feel very lucky that we have had this practice, thanks so much
GP surgery review: upper-norwood-group-practice
Title: Rude recepcionist
Rating: 1 out of 5
Visited: March 2023
After 5 years in this practice and having attended only once to an appointment, I have only had 1 good experience when phoning them, today I had the rudest receptionist, they are unable to complete simple tasks and worst they should not be working with the public as their attitude is absolutely disgusting.
GP surgery review: upper-norwood-group-practice
Title: Disappointing
Rating: 1 out of 5
Visited: December 2022
Bad appointment system, often left on hold for 30 minutes, not sure why when there’s 3 receptionists, needs to move onto online booking as an option. Also do not appreciate receptionists questioning my needs for an appointment when calling back after seeing blood test results - yes the blood tests results may have shown everything as normal but if I am still suffering symptoms then a receptionist cannot say I shouldn’t book an appointment. 

Majority of doctors refuse to see in person, even if you’re experiencing issues such as alopecia or ear infections. Genuinely cried and begged on the phone to be seen in person about alopecia and still got refused for an in person check up. Asthma nurse staff performing tick box exercises with no real desire for care. 

Genuinely one of the worst GP practice experiences I’ve had.
GP surgery review: upper-norwood-group-practice
Title: Inactive Reception, Inactive App
Rating: 1 out of 5
Visited: August 2022
Automated phone service fails to connect to anyone including Receptionist. ‘MyGP’ app they mandated is now also inactive. Physical consultation not possible, phone appointments only. Unable to submit initial photos of potential skin cancer to Dr since nobody answering at practice in order to ask for second time for them to send me a photo link to submit on. In what way is this now a health service ?
GP surgery review: upper-norwood-group-practice
Title: Does anyone work here?
Rating: 1 out of 5
Visited: July 2022
No appointments, no answer from the reception desk, the unhelpful staff send you links but then tell you to book an appointment when the links are not suitable or appropriate for your query. Just terrible - the booking section on the website doesn't even work
GP surgery review: upper-norwood-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
I feel the need to comment here, as I've seen a few bad reviews. I've used this practice for roughly 30 years, even when it was in Central Hill many years ago. I've always been more than happy!!! Never waited more than a few rings to get through by phone! Was always able to see/speak to a doctor and usually my personal doctor, which I am not allowed to mention here! As I've got a few health problems, it's always been addressed promptly and sorted out! Same goes for the lovely nurses that take my blood tests on a regular basis etc etc.......
GP surgery review: brigstock-&-south-norwood-partnership
Title: I like this surgery I would like to stay here
Rating: 4 out of 5
Visited: March 2023
I have received a somewhat ok experience here some doctors are not very competent will rush you off the phone or will not holistically acknowledge your medical issue, the result, subpar treatment. I think the practice is excellent in prescribing medications swiftly and I do have two favourite doctors that have actually been quite amazing in terms of acting professionally and from a position of care, I have a dislodged marina coil and one of the female doctors was excellent and advocating for me and providing appropriate pain relief, I am just 28 have been through a lot so it is nice to know that there are people out there that care about you even if they don't know you personally.
GP surgery review: brigstock-&-south-norwood-partnership
Title: Helpful Practice
Rating: 5 out of 5
Visited: July 2022
Receptionist and doctor went out of their way to assist and call when I was unwell. Staff are helpful and caring.
GP surgery review: brigstock-&-south-norwood-partnership
Title: This a very good Practice
Rating: 5 out of 5
Visited: June 2022
I have been with this practice for many, many years, including in the height of Covid, I was still able go in and access their services, under strict rules of isolation.   I would like to thank all the staff for their care, friendliness and professionalism.
GP surgery review: brigstock-family-practice
Title: Very bad communication doctor and patient
Rating: 1 out of 5
Visited: November 2023
This GP like shop you are very lucky if you see doctor. If you have problems, like pain , cough, or you children have something who is not emergency for A&E you have trouble, if you ask for doctors, ladies for receptionist told you- doctors not here is ordination from home. Ok from home? That horrible. I’m waiting nearly one year for mammograms appointment, beacuse I’m funding something for my breast. If  my daughter not working in the hospital I’m still waiting. After mammogram and scan and biopsy result brest cancer. If you think someone from Brigstock told sorry? Not never ever. Now I’m waiting for signs and stamps for incapacity form more like 2 weeks, results today? Sorry doctor not here more like 2 weeks, working from home. If I don give for nex week, everything is going…. . Please if you have some health problems don’t wait and going straight to way in the hospital
GP surgery review: brigstock-family-practice
Title: A Circus
Rating: 1 out of 5
Visited: April 2023
This GP surgery is the worst I have experienced in London and every surgery is bad but this one takes the cake…I don’t understand why the same doctor cannot follow your case from start to diagnosis instead of juggling you around various clinicians and doctors at the surgery.  You would think that was common sense. That way if the doctor calls about your results he would know that was why he was calling you. This would avoid him calling and being  unaware that you had been sent for multiple blood tests and received a text saying to book an appointment to discuss the findings. This would then avoid the doctor trying to interpret the results and do a diagnosis on the call as he did not review my file or results ahead of the call. Very unprofessional and does not give you any confidence that they know what they are doing. This is why a lot of people turn to google instead of relying on doctors in name rather than profession.
GP surgery review: brigstock-family-practice
Title: Recent unfortunate service
Rating: 2 out of 5
Visited: April 2023
I was given a doctors phone call for today 9-2pm. No call. This is the second time this happened. I couldn’t report because the practice was closed at 2pm. Rather stressful.
I accessed some strong painkillers to ease back/kidney problem for 3 days.
GP surgery review: brigstock-family-practice
Title: Great Customer Service
Rating: 5 out of 5
Visited: July 2022
There was some problems with an appointment made but the  receptionist went out of her way and the appointment all got sorted out.  Thank you very much for your help
GP surgery review: fairview-medical-centre
Title: Please keep up all the good work you do
Rating: 5 out of 5
Visited: December 2023
To all at the Fairview Medical Centre,

I am fortunate to be f good health, in general, as is my husband, so you will not recognise me. I just wanted to say thank you for all you do. 

I hear so many horrible experiences my friends and family have with their GP services  and can only sing your praises. I have never been expected to spend at least 25 minutes using an app in order to make an appointment. I have never been held on the line for an hour to be then told I must call again the following morning at 8am. I have never been told I must wait 2-3 weeks for an appointment. I have never had to see an alternative GP and subsequently end up in hospital as an emergency, having been mis-diagnosed.

I have always been greeted kindly by the person who answers the phone and I have been offered a timely appointment. On arrival at the surgery the staff are efficient and polite. I have seen varied professionals and thankfully do not need to visit treatment very often. 
So please keep up the good work you all do.

With every good wish for Christmas and the New Year.
GP surgery review: fairview-medical-centre
Title: Good Service
Rating: 5 out of 5
Visited: September 2023
I was seen on 13th Sept by a locum physio at the surgery.
He spent 40 mins with me, explained everything well and answered all my questions.
I left with an exercise programme (which I am finding do-able, but challenging(!)
Jab system works well outside the practice building.
I always receive a good service from everyone there.
There is nothing unhelpful or to dislike.
I like the efficiency
GP surgery review: fairview-medical-centre
Title: Great advise from Dr Sean Williams
Rating: 5 out of 5
Visited: March 2023
Spoke to Dr Williams on Friday and he was extremely helpful and supportive.  Gave me great guidance on my issues and I cannot not praise him highly enough.