janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: north-baddesley-surgery
Title: Excellent urgent service
Rating: 5 out of 5
Visited: December 2023
Fantastic service this morning for an urgent issue. I was seen extremely quickly by a very kind urgent care who assessed and prescribed some medication for me. I was able to collect this from my preferred surgery and start the medication quickly. Thank you
GP surgery review: north-baddesley-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: October 2023
Phoned this morning at 8am,waited for call back,which came very quick.explained problem to receptionist ,who was very helpful,said she would speak to doctor and call us back,which she did after 5minutes. The problem was solved.cannot praise the surgery enough the service was excellent. Thank you
GP surgery review: north-baddesley-surgery
Title: Always there when I need them
Rating: 5 out of 5
Visited: August 2023
I have been registered here since moving to the village 7 years ago. I have always experienced fantastic service. 
I've had to have multiple visits this year for a reoccurring ear infection, I've had emergency appointments as I have needed them and every member of staff from the reception team to medical have taken the time to listen my concerns and have arranged support accordingly.
They are a great team, thank you to them all.
GP surgery review: north-baddesley-surgery
Title: My previous review was taken seriously
Rating: 4 out of 5
Visited: April 2023
Following my previous negative review, I was given a cancellation appointment this afternoon.    The doctor was extremely thorough and didn’t rush me at all.   I was able to discuss the problems concerning me mentioned in my previous review and a very  acceptable outcome was achieved.   Thank you.
GP surgery review: north-baddesley-surgery
Title: Unable to get an appointment
Rating: 1 out of 5
Visited: March 2023
I’ve been with this practice since it opened and only recently since passing 70, have a needed to use its services more frequently.    I really need advise re medication and a chronic neck pain, but cannot get to speak to a doctor.   My prescription was sent via text so I was  unable to ask specific questions.   I’ve been told by the receptionist to use e-consult or go on line at 1 pm daily to book my own appointment, which are all gone.    It seems if you’re over 70 you don’t matter anymore.  It seems now that I’ll have to go on holiday still concerned about my medication.  I certainly wouldn’t recommend this surgery.
GP surgery review: north-baddesley-surgery
Title: I’m just not important!
Rating: 2 out of 5
Visited: February 2023
I hate to say but I just don’t feel the surgery cares about me or whether I receive the appropriate treatment. I’ve tried using the correct process (eConsult) to get medical advice twice but both times I’ve had encountered a total failure by the system. It’s very upsetting when you wait weeks for help but it never comes. 

EConsult seems to be the way to communicate with my GP & when I expect a telephone call to discuss the problem I discover this isn’t what happens but the GP uses this time to review the request. Whatever happened to speaking to the patient?? 

I’ve reached a point of total no confidence which will probably mean I will have to try another surgery despite having been at this surgery for 35 years. 

I completely understand the pressure on the service but I can’t continue like this.
GP surgery review: north-baddesley-surgery
Title: Desperate and despairing
Rating: 1 out of 5
Visited: February 2023
I have tried and tried to get help from this surgery. If I call I either get cut off after a very long wait or get through to be told there are no bookable appointments. They referred me to econsult (again) I wrote a very detailed description of the awful pain and issues I am experiencing with a condition I have (again) I received a message saying the doctor would contact me on a particular date (15 days away!) I had already waited a day for this response…so this would be 16 days from econsult to GP contact!! On the day of GP contact I waited all day, only to receive a text 20 minutes before they close from the GP “unfortunately I don’t think I will be able to offer much via econsult and would suggest you contact us at reception or via the website to book an appointment.” Was this a joke?!? I cried then, while searching through the website and related apps to book an appointment…nope, that’s not possible either, has anyone told the doctors this??  I then tried to call to ask that very question, and try again to get some help and support but guess what? With 10 minutes still to go before they close…the phone just rang and rang…presumably unplugged as there was no message and no options to choose from. The website and apps say there are no appointments bookable online, if I call there are no appointments if I do an econsult I get to wait over two weeks to be told by text to make an appointment. If I do speak to them, there are no appointments. Part of what I told the GP in the econsult is that I don’t know if I can cope anymore and this is the response I get from my GP surgery?? Shocking, appalling, disgraceful, depressing, upsetting….I could go on. How can I get support from my GP??
GP surgery review: north-baddesley-surgery
Title: Impossible to contact
Rating: 1 out of 5
Visited: January 2023
Tried calling on 3 occasions, on hold for 30 minutes each time then the phone would disconnect interestingly. The 4th time, we got a receptionist who gave the opening line, didn't even wait for a response and hung up on us. Disgusting service when all we want is to get some advice for our 1 year old daughter.
GP surgery review: north-baddesley-surgery
Title: No support at all
Rating: 1 out of 5
Visited: January 2023
Absolutely no support from this surgery. I have been trying to get pain relief for a chronic condition since before Xmas. Have found out today that the repeat has been stopped. Have previously tried calling surgery back but no one answers. Also have now been told I have no repeat for another ongoing medication for an autoimmune condition that is vital. This surgery used to be one of the best I have been with, I now view it as one of the worst. No communication and making appointments is at worst impossible and at best complicated. Even phone consultations are virtually impossible to obtain.
GP surgery review: north-baddesley-surgery
Title: No one answers the phone
Rating: 1 out of 5
Visited: November 2022
Like many of the other reviews - no-one answers the phone it is left ringing and ringing
Repeat prescriptions that have been according to Patient Access have been approved but when I have tried to collect form pharmacy there is no prescription been sent through
I have tried to use E-consult but as it doesn't list the symptom/condition this is not useful
Poor service
GP surgery review: tadley-medical-p'ship
Title: Great service
Rating: 5 out of 5
Visited: January 2024
Thanks to the practice GP pharmacist for really quick and helpful response. Also to the receptionist or secretary who passed on an additional piece of information.  Great service team.
GP surgery review: tadley-medical-p'ship
Title: Excellent Service
Rating: 5 out of 5
Visited: January 2024
I contacted the surgery using the non urgent on-line system at 08:10 on Tuesday 2nd January for a blood test that i had forgotten to request, and it was approved and put on the system at 09:40. Excellent service, Happy New Year to all the Doctors, nurses & support staff at Tadley Medical Centre. Your all doing a great job in difficult times.
GP surgery review: tadley-medical-p'ship
Title: Positive and reassuring experience!!
Rating: 5 out of 5
Visited: December 2023
Tried out the new system for requesting GP contact this morning for my 7yr old son who has been suffering with a nasty cough for the past 3 days. I logged onto Tadley Medical Partnership website at 8.05 and filled out the request form which I found within two easy steps on their home page . Within 30 mins a Doctor had contacted me via text (which I had requested because my signal is bad where I live) and offered me a face to face appointment for my son to be seen.  Very pleased with how my request was dealt with and for me has shown me the new system can and does work.
GP surgery review: tadley-medical-p'ship
Title: Home Visit !
Rating: 4 out of 5
Visited: December 2023
We were grateful to one of the GP's for doing a home visit recently - for my wife who has dementia. We are trying to follow the doctor's advice (!)
GP surgery review: tadley-medical-p'ship
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
I filled in an Online "Contact us on line" form about 9.30am on Monday 18/12/23. Even though it says allow up to 5 working days for a response. I was contacted by phone on the same day, f2f appointment offered and relevant medication prescribed. Great service in this very busy time of the year. A massive thank you to all heard working staff at the practice.
GP surgery review: tadley-medical-p'ship
Title: Brilliant, professional efficient service
Rating: 5 out of 5
Visited: November 2023
The whole practice experience from Reception Staff, to GP contact, to referral to the skeletal clinic today was seemless and exemplary. 
I cannot praise and thank the specialist physio. Her assessment was unbelievably thorough. Her advice was brilliant.  
A massive, massive thank you to the whole team.
GP surgery review: tadley-medical-p'ship
Title: Prompt & friendly service
Rating: 4 out of 5
Visited: November 2023
I was just calling for a blood test. Although I was 15 minutes early, I was seen straight away. The nurse was friendly and efficient. 
But my records did not indicate what my blood was being tested for. Fortunately I did!
GP surgery review: tadley-medical-p'ship
Title: Professional & caring practice
Rating: 5 out of 5
Visited: November 2023
I have recently been suffering with anxiety and I cannot fault the professional and caring response from this practice 
Their response to my request for help was quick and after a telephone consultation with a gp a suitable medication was promptly prescribed
GP surgery review: tadley-medical-p'ship
Title: Kindness
Rating: 5 out of 5
Visited: November 2023
Although it’s been extremely hard to get to see my GP, especially with the new email booking service which can not work for everyone. If you don’t have access to your phone you computer at 9am or technology as passed you by. But after Two weeks (after a visit to the surgery after work) I finally got to see my Doctor, he knows my history and health needs like nobody else, he really is the nicest Doctor you could meet, and my trust in him is unwavering.
GP surgery review: tadley-medical-p'ship
Title: Very Good experience
Rating: 4 out of 5
Visited: November 2023
After having an initial evening appointment for the dermatology clinic, I was contacted by text for a follow up by the doctor. Great care, kind, polite and informative doctor and all very efficient. I would imagine it’s the initial contact with the surgery which is sometimes difficult, but for me it worked extremely well.
GP surgery review: watership-down-health
Title: Change of phone number
Rating: 5 out of 5
Visited: September 2023
Since you have gone over to your new contact phone number with the old phone number example when you phoned Kingsclere you new what Surgery you were speaking to now it could be any of your 3 practices. This leads to a less personal touch which I have been used to in the past.Lastly I am aware patients are being asked to go to Overton Practice you need to be aware that some patients may not be able to make the journey so I feel you are spreading your workload and not thinking about patients needs and offering them this extra journey instead of offering to go to the Kingsclere Practice this is the view from individuals in the village especially the elderly.
GP surgery review: watership-down-health
Title: Good Experience at Overton Surgery
Rating: 5 out of 5
Visited: September 2023
The whole experience from reception to the doctor was very good.
But 
The parking was abysmal, with only three patients in the surgery the car park was full.
GP surgery review: watership-down-health
Title: Reception staff
Rating: 5 out of 5
Visited: July 2023
A very big thank you to the receptionist  at Watership down surgery on the phone to me this afternoon. Friendly, helpful and a willingness to help and advise. Thank you again. Marvelous.
GP surgery review: watership-down-health
Title: Poor service and lack of concern and care
Rating: 2 out of 5
Visited: December 2022
3+ week wait to get a blood test.  Left in agony for over a month with an unknown condition.  Causing debilitating impact on day to day activities and lack of sleep.  Was given no support or understanding when I tried a follow up call to raise concern that symptoms had worsened.  Huge sigh on the phone from the duty Doctor as though I was an inconvenience.  Refusal to answer my questions on what was ok to take as pain relief.  So no further forward with an illness now over a month old.  Lack of compassion, help and reassurance shown.  Very disappointing and I feel very let down.
GP surgery review: the-bay-medical-practice
Title: All round great visit
Rating: 5 out of 5
Visited: January 2024
There was a queue waiting to check in and a woman was complaining about something, then I spotted a self check in at the entrance. I used that and then sat down.i saw a lovely young female Dr. She is new at the practice and she listened to me, talked to me and we came up with a solution to my problem. She was a very kind,caring, smiley young woman. Appointment was on time and it was all round a great visit.
GP surgery review: the-bay-medical-practice
Title: poor service
Rating: 1 out of 5
Visited: August 2023
i did an econsult this morning after not being able to speak to anyone at 8.00 am. i got a reply to say that you are unable to book or amend appointments from an eConsult. The wording on the website says that the eConsult would be triaged and an appointment either face to face or telephone etc would be offered if required. 
Do you realise how contradictory this is and not helpful at all.
GP surgery review: the-bay-medical-practice
Title: incompetent
Rating: 2 out of 5
Visited: January 2023
Can't even send my prescription when desperately needed. After phoning the surgery several times and being told it will be, my prescription would be sent through to the pharmacy, the pharmacy phone in several times and still no prescription
GP surgery review: the-bay-medical-practice
Title: No complaints from me
Rating: 4 out of 5
Visited: March 2022
Phoned for an urgent appointment, was seen within 2 days, very small waiting time, was happy with the outcome, the explanations from the doctor and the time he took to listen.
GP surgery review: ventnor-medical-practice
Title: no advice
Rating: 4 out of 5
Visited: February 2023
contacted the reception with what I considered a serious condition and asked for a call back from doctor. I was then told that I could have a call  from doctor within 2 days. I was not offered any advice as to what course of action to take. I was lucky enough to call 111 to get help and was advised to go to a&e. Even if no GP call can be arranged there needs to be advice for those who do not know what action to take. Please train reception staff to get advice or be trained in what to do when no appointments are available .It may be life or death
GP surgery review: the-peartree-practice
Title: Great GPs Awful Admin
Rating: 1 out of 5
Visited: October 2023
GPs are great but some of the admin department can't do their job and want to charge for proof of medical conditions.
GP surgery review: the-peartree-practice
Title: Caring and attentive practice
Rating: 5 out of 5
Visited: August 2023
Following on from issues I’ve had at home I have been hugely lucky to have fallen under the care of the doctor that I have. I did the online consultation which got me a phone call a few days later, we quickly organised blood tests and have since had a follow up appointment. I have been advised lifestyle changes, been referred to specialist therapy and have a prescription ordered for me. I am fully aware of the stresses people can be under in healthcare so it meant a lot to me to be able to speak to a professional for a good time and I am starting to feel confident I’m doing the right thing to get back on track!
GP surgery review: the-peartree-practice
Title: Econsult obsessed
Rating: 2 out of 5
Visited: August 2023
I m so fed up been with this surgery for 30 yrs and now it’s impossible to see a doctor, i ve just submitted my 4th e consult in about 2 weeks it’s ridiculous, heavy bleeding but continuously fobbed off, i m at my wits end but no one at this surgery seems to want to help no wonder peoole are turning ho in a & e
GP surgery review: the-peartree-practice
Title: Fantastic Practice
Rating: 5 out of 5
Visited: June 2023
This doctor surgery is excellent. The service my children and I received has been 5 star. This morning I did an econsultant for my 10 year old. 5-10 minutes later I received a text to say book an appointment. I phoned up and was booked in for this afternoon. The nurse we saw was really really lovely. She went above and beyond to help my daughter  who’s been suffering with tummy pain. Also when ever I ring and ask to speak to the diabetic nurse, I get told she will ring you back some point today, an hour later she’s ringing. I can’t fault this surgery one bit. Keep on being excellent because we really appreciate your service.
GP surgery review: the-peartree-practice
Title: Great Improvemnts
Rating: 5 out of 5
Visited: June 2023
We have been with the is Practice for a long time - we have seen many changes - Recently these changes have been very positive - We cannot fault every member of staff that we come into contact with - Thank You to you all
GP surgery review: the-peartree-practice
Title: Great Service
Rating: 5 out of 5
Visited: March 2023
Both the staff member I spoke to on the 'phone and the nurse who visited my elderly mother were very professional, helpful, friendly and kind. Telephone was answered within a short period of time. Nurse attended within an hour of my initial call. Great service. Well done Peartree Practice. Thank you.
GP surgery review: the-peartree-practice
Title: 5/5 Great Practice
Rating: 5 out of 5
Visited: March 2023
I was having trouble getting my eye drops due to manufacturing problems (I cannot use others due to allergic reactions). I managed to find a pharmacy that had some and the medication department have gone out of their way to help me by issuing me with an extra prescription straight away to this pharmacy ensuring that I get them. Also they messaged me as soon as it was done so I could collect them straight away. Very happy patient.
GP surgery review: the-peartree-practice
Title: Refreshingly surprised
Rating: 5 out of 5
Visited: February 2023
Following on from routine blood tests for a suspected fatty liver/possible blockage, I was extremely surprised at how quick this matter was dealt with. 

2hrs after a scan at the hospital, the surgery called me to reassure there was nothing sinister going on, but the Dr will call in a few days. 
The call came on the day and the time period specified. 
The follow up being with a Nutritionist… which is something that I was surprised the surgery even offered!

Been with the surgery for around 10 years now, and do see fresh ideas of doing things.
GP surgery review: the-peartree-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: January 2023
Everyone was fantastic from the moment we contacted the surgery.  Medical concerns dealt with in a professional manner and the GP was thorough and very caring.
GP surgery review: the-peartree-practice
Title: Change my life
Rating: 5 out of 5
Visited: September 2022
I am a 50 year old male struggling with depression and anxiety problems my  doctor diagnosed me with male menopause which I’ve never heard off I thought it was a woman problem I was wrong.He advised me to have a testosterone test best thing I have ever done a simple blood test I had low testosterone with help from gp who prescribed Me a prescription my levels have gone up I feel like a new man the surgery from start to finish have really helped me out and the doctor I dealt with was great
GP surgery review: west-end-road-surgery
Title: Brilliant service
Rating: 5 out of 5
Visited: November 2023
I just want to thank the reception staff fir being really helpful and caring. At the beginning of this year it was a very difficult time and tge did everything they could to help. The GP's nurses and paramedics have done everything they could to make my experience the best it could be. Thank you all very much. You are the best. Please feel free to pass this on
GP surgery review: west-end-road-surgery
Title: My saviours
Rating: 5 out of 5
Visited: March 2023
Despite some initial hiccups, this surgery have been such a support to me. I care for an elderly person with dementia. Very challenging at times. The nurse practitioner, who remains nameless as required due to data protection, is an absolute gem. She visits regularly. Mostly to check on my well being as MIL is well cared for and content. She has been something of a life saver. Just knowing that there's somebody there is such a help. I cannot thank them enough
GP surgery review: west-end-road-surgery
Title: Above and beyond
Rating: 5 out of 5
Visited: February 2023
I cannot fault this surgery at all , the doctors, paramedics are amazing , the staff are so friendly . The phone lines are busy but if you keep persisting you will get through and get the same day appt  . I will say there is someone I always seem to talk to on the phone and she is lovely, kind, calls you hunni which is so nice and makes me feel very calm and that I am listened too . Thank you for the fantastic service.
GP surgery review: west-end-road-surgery
Title: Caring Practice
Rating: 5 out of 5
Visited: January 2023
This Practice always tries to book an appointment on the day of your call. I have only ever found the receptionists and medical staff to be kind and caring on every call and visit. I recently tried to make an appointment late in the day and was told there were no appointments. The receptionist picked up on my concern and called back within 10 minutes with a cancellation. We hear that surgeries are failing but this Surgery continually strives and succeeds in being there for the patient. Thank you.
GP surgery review: west-end-road-surgery
Title: Great service
Rating: 5 out of 5
Visited: December 2022
The staff were very helpful and friendly
The doctor was very helpful and cant thank her enough for helping my mum
Thankyou all

Merry Christmas
GP surgery review: west-end-road-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2022
A very helpful surgery with a great reception team who book you in without a long delay. Friendy and take a genuine interest in your problem. Doctors who take time to listen and then explain the best remedy.
GP surgery review: west-end-road-surgery
Title: Outstanding
Rating: 5 out of 5
Visited: August 2022
Without explanation of my problem, which can be stressful and upsetting, I found the receptionist kind and considerate and she helped me immediately and the doctor called within a couple of hours. It wasn’t  major, but it was to me. After speaking to the doctor, ( a locum) I think, I thought I would have difficulty, but in between our call my own doctor at the practice had agreed my prescription, and I presume he did that because he knew me, and recalled my history. So has has been normal, throughout covid also. My Surgery snd it’s staff I cannot rate highly enough.