janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: old-road-west-surgery
Title: Very good practice
Rating: 4 out of 5
Visited: November 2023
I appreciate everybody has different experiences. This is mine and my family's Admittedly  one  year ..two years ago it was very very frustrating thats putting   it politely. But we have all been through very unprecedented circumstances.
In the last  year  or so  all I can say  is the service has been brilliant. You have to try a bit on the phone to get through But they do have a service to call you back and  you are placed in  the queue ,which is very good, you do have to phone up first thing or  mid to late morning  to  get appointments. . I get to see a doctor speak to a doctor or advanced general practitioner. Normally whatever I Request . The receptionists have been lovely too very helpful. I just felt I wanted to Leave my review as I feel it's Good to leave positive feedback when deserved... like I say I will reiterate this is my experience ,I do know other people have different experiences but I believe praise when praise is due....
very grateful  to have this fantastic  service.
GP surgery review: old-road-west-surgery
Title: Horrific wait on hold to book a GP appointment
Rating: 1 out of 5
Visited: November 2023
People are ringing their GP practice because they have health concerns.  God help the elderly and everyone else simply trying to get a GP appointment because the likelihood is they'll spend an inordinate amount of time trying to get over the first hurdle of getting through to the surgery.  Utterly appalling.

This morning I spent 48 minutes on hold listening to piped music before I reached No 10 in the queue....I suspect I'll have spent over 90 minutes before I eventually get to speak to a receptionist.  This is appalling.

The telephone/appointment system is clearly broken at Old Road West Surgery
GP surgery review: old-road-west-surgery
Title: Very helpful
Rating: 5 out of 5
Visited: October 2023
Found the ladies on reception very helpful 
And caring for one of my elderly relatives. Really went out of there way to sort out a prescription for my father in law , first they got me a prescription that should of been ordered days before , then when I went back because all the chemist networks were down they managed to sort it out a different way . Outstanding service thank you very much .
GP surgery review: old-road-west-surgery
Title: absolutely terrible
Rating: 1 out of 5
Visited: June 2023
i had a diabetic appointment today where the diabetic nurse checked my feet.she stated she could hear a pulse..last year she said the same thing,however,i have seen another nurse and a doctor at same surgery and a specialist at darenth vally hospital who catagorically state that i have no pulse  she also got weight and blood pressure reading incorrect..this woman is a disgrace and should never be allowed near another patient
GP surgery review: old-road-west-surgery
Title: The practice should be struck off
Rating: 1 out of 5
Visited: March 2023
Join the old road west party game. You phone up at 0830 for a doctors telephone appointment and are offered the option of the receptionist calling you back when it’s your turn. I did take this option as Ian sick to death listening to the lead practitioner telling me what a wonderful practice this is, what rubbish. Whilst waiting you are not allowed to use the phone as they will only call once. Quick tell everyone in the world not to phone you. Just after 9am the surgery did ring, I explained the situation that I only needed a phone call for the doctor to rectify what they didn’t do in the first place. She did first explain that there were no more telephone calls anytime today , what are they doing they have only been open just over thirty minutes. It was left that the prescription person would contact the doctor and he / she would make a decision. To obtain the results I would need to phone back later today. As a bonus I could hear yet again how wonderful the practice is……not. The more you have to do with this practice the worst it gets, I have offered my services as manager. They would not like that at all , mass staff walkout me thinks. Great step forward for the nhs. Perhaps if they had a manager that could manage just perhaps they could sort out an affront to the good name of the nhs. Like the Titanic I am a firm believer that the problem starts at the top, there is an urgent need for change and I don’t believe the person to do it works in that building. Dreadful dreadful disorganised place. If they is anyone in any doubt of my frequent complaints about this practice, look into them they are al, genuine.
GP surgery review: old-road-west-surgery
Title: Fantastic
Rating: 5 out of 5
Visited: March 2023
Never had any issues, the staff are all friendly and extremely supportive. Never had any issues with getting an appointment and have received fantastic care every time.
GP surgery review: old-road-west-surgery
Title: Dreadful Practice
Rating: 1 out of 5
Visited: March 2023
Good people go Gravesend if one is looking for an efficient well run Doctors practice. Put this practice at the bottom of the list and insure it stays there. I haven’t met anyone who has a good work about it. In fact the more one speaks about it to patients, the more you will discover their deficiencies.
GP surgery review: old-road-west-surgery
Title: Unable to book appointments.
Rating: 1 out of 5
Visited: November 2022
Receptionist very rude and abrupt. Asked to contact at 8:30hrs but never answer the calls. When they finally answer they tell you there are no appointment call again tomorrow at 8:30hrs. I did the same today and same answer. My son is 10 years old with fever and requires antibiotics but receptionist do not care or even try to assist. 
Poor service and unbelievable.
GP surgery review: old-road-west-surgery
Title: Receptionist ignoring telephone calls
Rating: 2 out of 5
Visited: September 2022
Been on the line to reception throughout the day, using their call back system as well as just waiting for a call to be picked up.
Unsuccessful in both cases.
As soon as I get automated call back and connected, the receptionist hangs up the call (been a witness to it on other occasion to someone else too).
If I wait on call, given the system does not state my position in the queue, I know I am the first one to be connected, yet I am still waiting for over 30 mins again!

And no, they can not be so extremely busy the entire day as I have called 5 times today alone and outside their lunch hour.
Absolutely horrendous.
GP surgery review: old-road-west-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: June 2022
After moving to Gravesend I can't believe the high quality of care I am receiving at this surgery.   Doctors and nurses are so thorough and caring.  Reception staff are helpful too.  Well done and thank you to you all.
GP surgery review: guildford-rivers-practice
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
The service is fantastic. The phone is always answered quickly and appointments are prompt too. Staff are friendly, helpful and welcoming. I’m happy to make the short journey from Guildford to visit here. Would thoroughly recommend this practice to anyone.
GP surgery review: whalebridge-practice
Title: Useless
Rating: 1 out of 5
Visited: October 2023
I have been calling for the last 3 days since 7.58 am , and it's always busy,  and it does ring no one answers . Went to the Walebridge practice and was told to call at 8am , when I said they never answered,  was told to go there at 8am . If we need to fo there , then why say we can call at 8am? Will definitely register my mum somewhere else,  service here is really bad
GP surgery review: whalebridge-practice
Title: Awful treatment of a possible cancer patient
Rating: 1 out of 5
Visited: October 2023
My wife sat there waiting for her stitches to be taken out. She was told to just go through. She then sat there for two hours until she was told she had missed her appointment. (Despite being sat there) when she explained there was a mix up The nurse refused to take the stitches out. My wife is now at home in tears she is worried as the wound around the stitches looks angry but not we have have to wait until Monday to try and book another appointment. Dunno how much longer she will have to wait
GP surgery review: whalebridge-practice
Title: Reception
Rating: 1 out of 5
Visited: October 2023
This surgery has gone down hill so much over the years . Was called in for appointment by reception for following day ,managed to get time off work and be able to work extra following day ,only to arrive and find reception and given me the wrong time . They did not try to resolve this situation for me , only doing what they always say ,see a pharmacy ,even though it was thereselves who arranged the appointment ,and rang me complete waste of time .
GP surgery review: whalebridge-practice
Title: Gone down himl
Rating: 1 out of 5
Visited: September 2023
I've been with Whalebridge my whole life I can't get through for an appointment, I need my B12 injection and its so late now. When I finally get through to the phone actually ringing, noone answers!. Also I got a letter saying I missed an appointment when I was there for 45 mins!! I was 6 minutes late and I rang from upstairs to let them know! I'm also classed as disabled
GP surgery review: whalebridge-practice
Title: Bad practice
Rating: 1 out of 5
Visited: September 2023
Very poor service.trying from morning 8.00 phone is coming engaged.or if it ring no one picks up.its not we have free time here to call them . because we are not feeling well that is why we call them to take treatment or appointment.very disappointed.
GP surgery review: whalebridge-practice
Title: Need routine appointment
Rating: 5 out of 5
Visited: September 2023
Beeb phoning for a few days sometime  200 plus times at  8 in morning eventually  get a answer  ans allways no appointments  left unfortunately  I don't have the luxury  of being on phone at 8 every  morning  to try and get a appointment  and no I don't need to go urgent care about time  routine  appointment  cam be made I  advanced
GP surgery review: whalebridge-practice
Title: Terrible reception
Rating: 1 out of 5
Visited: August 2023
After 85 failed attempts of calling even though I had a call tone only to be canceled and a message saying this number is not recognised the receptionist was very rude and did not  give me the information that I required dam right disgraceful
GP surgery review: whalebridge-practice
Title: How do I book an appointment when no one answers?
Rating: 2 out of 5
Visited: July 2023
I have been trying, in vain, to get an appointment. I very rarely need to visit my GP but have found that when I do call, I can't get through, it is either engaged or rings and rings, then cuts me off. Today I tried 251 times, to no avail. To add to this you can't actually visit the surgery and speak to/see a member of the reception team as there is no access to a receptionist, the door to the reception is permanently locked.  When you do get an appointment you can't even book in for it as the self-check-in has not been in use since the onset of Covid and, as I mentioned, there is no reception to approach in order to book in, you just have to go upstairs take a seat and hope for the best. I find the whole experience very impersonal. Isn't it time the management brought back the reception desk and the self-check-in?
GP surgery review: whalebridge-practice
Title: appointments
Rating: 1 out of 5
Visited: June 2023
The receptionist are very poor , giving out poor advice on patients they should leave this to the doctors to diagnos .And not think they are qualified to give out wrong advise on patients illnesses has this can lead to serious consequences
GP surgery review: whalebridge-practice
Title: Good if you get through
Rating: 3 out of 5
Visited: June 2023
I've been trying to get an appointment for months, as I'm having pains under my rib cage and trouble breathing. I recently self diagnosed and think it's a hiatal hernia so tried calling for an appointment again but either get cut off or engaged
GP surgery review: medical-centre-camelford-dr-nash
Title: Shocking
Rating: 1 out of 5
Visited: July 2022
They have no disabled parking
Told to move my car from the front of the building as it is for staff. (can they not walk from the main carpark)
GP surgery review: west-coker-surgery
Title: Superb Practice
Rating: 5 out of 5
Visited: November 2022
Absolutely staggered to read some of the reviews on here. My telephone consultation today with the GP (within 24 hours of having first requested same) was courteous and professional, as well as setting my mind at ease of course. As welcome as this was, it didn’t come as a surprise per se, as I have never had anything other than a really professional and helpful service at West Coker, from the GP’s downwards, even when the staff seem to be working under intense pressure.

Despite the constant clamour for miracles from all sides in the modern NHS, I think the staff here do a wonderful job. Sadly, one of the downsides of the COVID pandemic would seem to be a lingering sense of self-entitlement inherent in certain people, who seem oblivious of the fact that it is incumbent upon them to take a degree of responsibility in their dealings with the Surgery staff. If you want a functioning, ‘fit for purpose’ NHS for the next generation, it doesn’t seem unreasonable to work with the staff, rather than expecting the world.

I shall remain extremely thankful that I’m a patient at the Surgery, but for those who seem to have nothing positive to say, the solution to your angst is a very simple one, go and register elsewhere!

Caveat emptor though, be very, very careful for what you wish.
GP surgery review: west-coker-surgery
Title: Refused medical help
Rating: 1 out of 5
Visited: September 2022
I recently visited England and whilst I was at the surgery for other reasons and I am not a registered patient, I asked a member of staff if they would mind checking my blood pressure as I was having palpitations and headaches as I suffer from a heart condition. They refused and told me to call 111. I then spoke with 111 who said I must go to a&e which I did. Both 111 and a&e said the surgery should never have refused to help me. When talking with the surgery the next day to express disgust, we were told by a member of staff that I should have gone to a pharmacy in the first instance and that legally they were unable to help anyone who wasn’t a registered patient. I have never heard of this before ….. your first port of call when suffering from palpitations from a heart condition is a pharmacist? Is this also true that surgeries in the nhs are only allowed to see their own patients? This does not sound right - what about the Hippocratic oath or I have heard something of the Nightingale Pledge?? A very sad and worrying experience for me.
GP surgery review: west-coker-surgery
Title: Great reception staff
Rating: 3 out of 5
Visited: February 2022
I was astounded to read the reviews about the reception stuff they have always been very kind and courteous to myself and my family they are always helpful discreet and try to do their best in very demanding times I have never ever found them rude when I have gone in to see them or rang the surgery
GP surgery review: west-coker-surgery
Title: personalised service
Rating: 5 out of 5
Visited: January 2022
My family has been using this surgery since 2010 and have had nothing but good experiences.  Our GP has bent over backwards to make sure we have been taken care of and we have always been treated with respect by the reception.
GP surgery review: west-coker-surgery
Title: Uncaring, rude and disrespectful reception staff
Rating: 1 out of 5
Visited: January 2022
I have visited the reception about 7 times in the last few months and have had to wait over 5 mins each time. Never did anyone who actually looked at me, think to say "Hello, I'll be with you in a minute" or "Is everything ok?" "Be with you soon". Duty of Care starts as I walk through the door and into the reception area. It was hard to believe I was in a doctor's surgery!  No one wants to go to a doctor's surgery as it means, something is wrong...and as the first port of call, the reception should be a warm, friendly and welcoming place to start to allay fear and distress.  They would rather just chat amongst themselves and ignore the patients - who are a nuisance to them which is such a shame. They should be in another job.
GP surgery review: west-coker-surgery
Title: Friendly staff
Rating: 5 out of 5
Visited: January 2022
Pharmacy and all staff extremely helpful.  No issues with recommending to other patients. 

I get an appropriate consultation whenever needed.

Thank you.
GP surgery review: whipton-surgery
Title: 2 Year old flu jab
Rating: 3 out of 5
Visited: September 2023
I found it very difficult as my 2year old was due to have his flu jab today however he has strep A so wouldn't of been able to have it anyway. The only contact number was for the gp which wasn't great because they are shut on a Saturday so I had no way of communicated that he was unable to attend. I was then offered a second chance for the flu jab for my son on the same day via text but again no further contact number. To then recieve a thank you for attending the appointment. I just feel it was poorly thought through.
GP surgery review: whipton-surgery
Title: Professional
Rating: 5 out of 5
Visited: September 2023
A well organised and professional organisation. Always welcoming and pleasant. Quick to understand and a straightforward approach.
GP surgery review: whipton-surgery
Title: Grateful
Rating: 5 out of 5
Visited: September 2023
Grateful for the swift and positive experience. Staff are friendly and put you at your ease. Very organised service and a clean practise.
GP surgery review: whipton-surgery
Title: Good practice
Rating: 5 out of 5
Visited: September 2023
Medics and reception staff are always respectful and polite. The whole family has been coming to this practice for many years
GP surgery review: walnut-tree-health-centre
Title: Good practice.
Rating: 5 out of 5
Visited: July 2022
I have had many appointments with the surgery this year, mainly PTSD and anxiety realated. They also gave me a full check up and found I was low on certain vitamins/iron etc. They arranged for the the replacement injections in a short time. And they always make sure I get my testosterone injection on time. All the staff are very understanding and considerate. The doctors are very good and take time to listen.
GP surgery review: walnut-tree-health-centre
Title: Great team
Rating: 5 out of 5
Visited: July 2022
I needed an appointment to see a gp and nurse and while it took 30 minutes to get through admin team were great, understanding and efficient.
GP surgery review: walnut-tree-health-centre
Title: Great practice
Rating: 4 out of 5
Visited: June 2022
I know people are quick to complain, however I have always found the bookings quite quick given the circumstances. pre call with the doctor and appointment the next day
GP surgery review: walnut-tree-health-centre
Title: Useless, have had to pay to go private.. yet again
Rating: 1 out of 5
Visited: June 2022
If you want to see a doctor, prepare to argue for it. You'll be offered the nurse, the physio or god knows who's else  Then to be told, 'come back if it doesn't improve' when its already been 2 months .. eventually I callback when it's obviously still not any better, ask for a physio, offered a phone consultation in 2 weeks. I call back again and argue that over the phone is pointless and eventually get an in person appointment. On the day, I call up to check the appointment time as I hadn't been confirmed and was still awaiting my confirmation text. Over an hour of phone queuing to find out it hasn't been booked in as an in person. Im not waiting any longer for sub standard care, as I did so before with this clinic and was ill for several weeks. I saw a private doctor near my work in London and was better in a matter of days in that case and I learned my lesson. Once again, I'm forced to pay for private health care or face the problem deteriorating as has happened before.
GP surgery review: walnut-tree-health-centre
Title: Great pract
Rating: 5 out of 5
Visited: June 2022
Friendly caring and helpful. Every time I’ve had an appointment or a phone consultation I’ve been helped by wonderful staff.
GP surgery review: walnut-tree-health-centre
Title: Seriously gone downhill
Rating: 2 out of 5
Visited: April 2022
Still hiding behind the COVID curtain.  Can’t book an appointment on line or even be triaged through an on line appointment. You can request to speak to a doctor through their web page but this can take up to 2 days to get a reply.   Back to the old days of queuing outside at 8.00am to get an appointment.  If you phone at 8.00 takes ages to get through by which time all appointments are gone for the day.   Why can’t you allow us to fill in a form on line detailing why we need to see a doctor and triage from there in order to get same day appt. Plus you have to stand in reception detailing all your symptoms to the receptionist and everybody else in the queue.   This is 2022 not 1982 !!!
GP surgery review: walnut-tree-health-centre
Title: Lack of support
Rating: 1 out of 5
Visited: April 2022
Near impossible to get an actual face to face appointment. Expected to self diagnose and request requirements. Not seen a GP in over 2 years as can only get emergency on the day telephone appointments and I work and cannot take phone calls during working time. Not able to discuss worrying conditions as you have to tell receptionist why. Vast majority of reception staff are cold hearted and just respond in a robotic manner and say "go to walk in centre" where you are asked why you didn't go to your GP with problem. I have neglected my health, not had GP support since start of covid, not been able to discuss none emergency issues and had to self diagnose and medicate. Frankly I think the service has been appalling. By the time you get through from being 15th in the telephone queue all the telephone appointments have gone for the day. Working people have no change of GP support.
GP surgery review: walnut-tree-health-centre
Title: Dangerous Practice
Rating: 1 out of 5
Visited: March 2022
You cant get through on the phone, you cant get to talk to a doctor, you eventually give up because you need to carry on. the receptionists are rude, they try to diagnose and stop you getting appointments.  No face to face its a failed practice
GP surgery review: walnut-tree-health-centre
Title: Fantastic practice and staff
Rating: 5 out of 5
Visited: March 2022
I cannot thank this practice enough, Always helpful and polite. Even under the extreme pressures we have been having I have nothing but praise for the practice. 

Thank you again, you are all doing an amazing job!
GP surgery review: king-street-surgery
Title: Phone lines
Rating: 1 out of 5
Visited: May 2023
Phoned twice today both times got cut off!!!After waiting for ages even when I was supposedly no 1 in the queue. Didn't try again as nearing 12.30 ,lunch time for them and would have been cut off again. Agree with all other reviews ..hopeless
GP surgery review: king-street-surgery
Title: Unhelpful uncaring reception staff
Rating: 1 out of 5
Visited: March 2023
My dad has terminal cancer and to ask for a stronger painkiller I was told I had to make an appointment but all appointments were taken. We have been told by the hospital that the gp will look after him as he has stage 4 end of life cancer in lung and bones. To contact a doctor or paramedic is difficult because the receptionists do not help.