janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: church-langley-medical-practice
Title: A good experience
Rating: 4 out of 5
Visited: March 2022
I have been a patient at this practice for quite a few years. There have been a few problems, but, for the most part, the service from staff is quite good and efficient. The doctors and nurses really care about the welfare of patients they see. The new reception staff seems more professional and courteous - there were issues before.
GP surgery review: church-langley-medical-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: March 2022
Comprehensive review from an amazing and caring GP. The Doctor spent time reviewing my conditions and provided very helpful advice
GP surgery review: church-langley-medical-practice
Title: Great Doctors
Rating: 5 out of 5
Visited: March 2022
I arrived feeling very uptight, but was made to feel very relaxed by both Doctor & Nurse assisting. Procedure was done in a nice time, causing minimal discomfort. Highly recommend the Doctors & Nurses at this Surgery.
GP surgery review: church-langley-medical-practice
Title: Excellent experience
Rating: 5 out of 5
Visited: March 2022
The lady was very helpful and friendly.  Couldn't do enough for me.  We changed rooms because I couldn't get onto the bed.
GP surgery review: nuffield-house-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Had my appointment the receptionists are always helpful and kind and so are all the nurses and GPS never had a bad service from them at nuffield
GP surgery review: nuffield-house-health-centre
Title: Absolutely superb
Rating: 5 out of 5
Visited: June 2022
My wife took ill quite quickly and I was in a blind panic. Phoned and a higher grade nurse (not allowed to leave her name, but she will know who she is) phoned back pretty much straight away. My stress and worry levels were through the roof, but the nurse remained completely calm and instructed me what to do. We went straight to the hospital for an x Ray and blood test, they were ready for us when we got there. Turns out my wife has pneumonia which is very dangerous.
I would like to thank this wonderful nurse, because without her prompt actions both dealing with my wife and my stress, who knows what may have happened. Thank you.
GP surgery review: nuffield-house-health-centre
Title: Bad service
Rating: 1 out of 5
Visited: May 2022
This GP offers a very bad service. I had a lot of experiences with them. You try to book an appointment and the call says “your call cannot be completed”. If you try to speak with one of the other lines, the secretaries will say that you should call that line that no one answered. It’s always like this.
GP surgery review: lister-medical-centre
Title: Poor appointment practice
Rating: 1 out of 5
Visited: May 2023
After receiving a text to say i needed to book an appointment after blood test results had been received by a GP, I immediately called and once through booked an appt for the following Tuesday.  Quite happy with that I then received a call to say I could no longer have that appointment and to call back another day. When asking when to call, told perhaps middle of next week. I said I was on the phone now and it was the surgery who had asked me to call and was told it was out of their hands. The lady I spoke to was all very nice and not her fault but now Im left wondering why the need to talk to me knowing that it could be weeks before I get to speak to a Doctor. I only had the blood test 2 days ago. Really not good service. For such a large practice getting an appointment if your lucky enough to get on a phone line, is a right mission.
GP surgery review: lister-medical-centre
Title: Disappointment after disappointment after disappointment
Rating: 1 out of 5
Visited: May 2023
I consider myself to be in fairly good health and so rarely need to visit the GP. And thank goodness. Because with a service such as the one you receive at Lister Medical Centre, you would be glad. 

My 2.5 year old however hasn't been so lucky. Last year he was blighted with tonsilitis 7 times. Each time he contracted it, we were in a situation where we would call for an appointment only for all the slots to be taken and would then have to call 111 to see my own GP. Every time, without fail. We are now in the process of having my son referred for ASD - and I can't even make a routine appointment. All the appointments for the next 3 weeks are taken. 

You are failing the people in your care as the people in your care can't even make an appointment. This isn't a health service. It's a failure and a joke.
GP surgery review: lister-medical-centre
Title: Cannot get through on phone
Rating: 1 out of 5
Visited: May 2023
Tried calling at exactly 0800hrs for the past 3 days for a GP appointment.  At 0800hrs all urgent appointments have been taken and the queue is full.  At 0800!!!!??? 

Used to be a good GP practice pre-Covid but they seem to have gone backwards/not moved forward - cannot get through on phone, cannot get an appointment, cannot see a GP.... What is going on!!??
GP surgery review: lister-medical-centre
Title: Diabetic review
Rating: 3 out of 5
Visited: May 2023
The experience i had today with the diabetic nurse was genuinely amazing. This is the first time i have ever felt that the practitioner in front of me knew what they were talking about, listened and could empathise with my situation. Her knowledge was outstanding amd she took the time to listen and then give advice. She genuinely seem to care, which is extremely rare. I felt that i could trust her judgement and advice and asked her if she personally delivered any courses around diabetes. She was a very warm individual and was very complimentary which also gave the review a more personal feeling, rather than a standard check up.
GP surgery review: lister-medical-centre
Title: Great experience
Rating: 4 out of 5
Visited: April 2023
Went for a diabetic review the practitioner was thorough and helpful and very knowledgeable. I was seen on time and I really felt that they were interested in helping.
GP surgery review: lister-medical-centre
Title: Great Diabetic Nurse
Rating: 5 out of 5
Visited: April 2023
The care taken with my kidney problem has been second to none. Could not fault the care and time that was given to me.
GP surgery review: lister-medical-centre
Title: Diabetic review by telephone
Rating: 5 out of 5
Visited: April 2023
I received a very polite and informative telephone call.
The practice Nurse provided me with very relevant information on how to effectively manage my diabetes.
I was also provided information on relevant bodies whom I can refer to for other forms of advice.
GP surgery review: lister-medical-centre
Title: Diabetes Review
Rating: 4 out of 5
Visited: April 2023
During my appointment today the Diabetes Practice Nurse was so kind and supportive. She was able to help with a new plan to help me. She gave me time and listened and helped me understand what I needed to do. I was feeling very low but afterwards felt much better. She is a real asset to the practice.
GP surgery review: lister-medical-centre
Title: Health check
Rating: 4 out of 5
Visited: April 2023
Very helpful review with HC assistant.
Information on diet given as borderline diabetic.  
Very approachable and I felt I was being 
listened to on all issues.
GP surgery review: lister-medical-centre
Title: unable to get through on the phone
Rating: 3 out of 5
Visited: April 2023
i tried phoning the doctors today as they missed 2 of my medication  the queue was full so tried again and they had an option for prescriptions , thought great , pushed 3  it rang 3 times and the cut the phone call. tried 3 times more same thing . puzzles me what they put options on if the dont even work  
.
GP surgery review: wrafton-house-surgery
Title: Too busy to care
Rating: 1 out of 5
Visited: July 2023
I am not sure quite why I continue to be a registered patient with this practice after 27 years.

Communication is practically impossible with either the line being engaged or an extensive queue.

The receptionists do their utmost and the nurses knock themselves out.

The Dr's however seem ambivalent about their entire remit with their hippocratic oath and the care of their patients.
GP surgery review: wrafton-house-surgery
Title: Blood test
Rating: 5 out of 5
Visited: July 2023
i was very pleased with how qwick i was seen an the Nurse who look after me was very pleasant an nice an she took her time with me
GP surgery review: wrafton-house-surgery
Title: A good practice
Rating: 5 out of 5
Visited: June 2023
Hard working receptionists very understanding. The nurses are exceptional. Along with a credible team of doctors who are also hard working .
GP surgery review: wrafton-house-surgery
Title: Poor service from reception team
Rating: 1 out of 5
Visited: June 2023
Whenever I have tried to get booked in the lines are either busy or I’m in a 7+ person queue and it hangs up, to just be told to call back the next morning and repeat the same process again. if you ever actually get through to see the doctors they are far better, however you can tell they are rushing through their appointments. No empathy from the reception team either.
GP surgery review: wrafton-house-surgery
Title: Nurse
Rating: 3 out of 5
Visited: June 2023
Even though I was not expecting a phone call.a female nurse phone to say Thank you for the blood pressure that they received from me ,then she inquired how my health was ,we covered many topics to do with my health and well-being .we ending our conversation with a appointment made , and she will get back to me about other topic we deccused .
GP surgery review: wrafton-house-surgery
Title: Wrafton House
Rating: 4 out of 5
Visited: June 2023
Took over 20 minutes to get through by phone but once I explained my issue to the receptionist I was given an appointment later that afternoon.
GP surgery review: wrafton-house-surgery
Title: Great practice.  Very friendly.
Rating: 5 out of 5
Visited: June 2023
Although the practice are extremely busy, when I get through on the phone, staff are helpful, courteous and polite. Always take the time to make me feel listened too even though most days they have probably spoken to a huge number of people.  Great team. 👍
GP surgery review: wrafton-house-surgery
Title: What is the point of the surgery
Rating: 1 out of 5
Visited: June 2023
The advice on the website contradicts the advise given on the phone you should be able to book a routine appointment between 11 and 3 but can you No they only offer on the day appointments. What classes as an emergency I don’t want to take an emergency appointment from someone who absolutely needs it. I think it’s outrageous that GPs have not reverted back ! And that there hold on to doing the minimum. How are they going to get lists down if the only people they see are emergencies
GP surgery review: wrafton-house-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2023
This is a forward thinking practice with some excellent preventative initiatives such as periodic health checks and health coaches. They have a physio on site and I have found the medical team to be flexible and responsive. The front of house staff are positive and extremely helpful. 
Great service, please keep up the good work.
GP surgery review: wrafton-house-surgery
Title: Fantastic nurse
Rating: 5 out of 5
Visited: June 2023
I was called today regarding a query I had regarding the menopause, the nurse was absolutely fantastic explaining what could happen and the solutions I could have and also sending literature for me to read .
I was very pleased how the conversation went and was put at ease
GP surgery review: wallace-house
Title: Terrible service!!
Rating: 1 out of 5
Visited: December 2022
Trying for 3 months to get a medical letter for an application 
Departments blaming one another but not providing a basic service, still not had any help despite phoning, visiting in person and emails!!!
GP surgery review: wallace-house
Title: Great service
Rating: 5 out of 5
Visited: November 2022
It doesn't matter whether I'm dealing with a receptionist, nurse or Doctor ...the service has always been first class. Thank you.
GP surgery review: wallace-house
Title: Excellent service
Rating: 5 out of 5
Visited: October 2022
Super service from my doctor . I had an issue with my prescription and the ladies dealing with it went above and beyond to sort it out. The fault was with the chemist not the doctors but both these ladies were superb. I cannot thank them enough . They were empathic , helpful , polite and made such an effort to sorting it for me which it was. The service in general is excellent but I really want to thank you to the team at Wallace house for their superb help today
GP surgery review: wallace-house
Title: Poor communication
Rating: 1 out of 5
Visited: October 2022
We turned up on time for blood pressure monitoring - an appointment requested by the surgery. The appointment time and place had previously been confirmed in a text message. Unbeknown to us the surgery had sent a second text changing both the time and place. This text was not received by us and the surgery's texting system will have indicated this to them. We were unable to make the altered time and location and had a wasted journey. When presented with these facts the receptionist offered no explanation or apology. Enough to put up one's blood pressure!!!
GP surgery review: wallace-house
Title: In praise of nursing staff,receptionists, & admin.
Rating: 5 out of 5
Visited: October 2022
This is my second review for Wallace House Surgery. a) On Friday 7th October 2022, I was able to get an appointment with the excellent practice nurse whom I had not seen for a few years. Yes, it was difficult phoning in the previous day,  and I could not get a doctor's appointment, but as the receptionist explained,for my particular problem I could see a nurse. I made a point of calling in to Tudor Way branch near my home to arrange an appointment, and the very helpful receptionist fixed my appointment for the following day at Wallace House Surgery Fore St. The nurse concerned( whom I had not seen for a while), was very cheerful and thorough. She examined me, gave me reassurance and advice, and also answered some other questions which had been bothering me. Thank you again to Wallace House. B) Finally a big ' Thank You' also for the run out of the Covid Vaccine appointments over the last few years. Everything ran smoothly firstly in Castle Hall, and secondly in St. Andrews Church Hall,over the past year. Well done Wallace House.
GP surgery review: wallace-house
Title: Another excellent experience at Wallace House
Rating: 5 out of 5
Visited: August 2022
Thank you again, all staff for another faultless and excellent service. I rang first thing on Monday 22 August to  make an appointment and requested a call back. The callback was returned really quickly and an appointment was made for me that very morning. I needed a referral for treatment that could not be done at the surgery and the referral was dealt with amazingly quickly. I then had a couple of follow up phone calls  with a very efficient and helpful member of the admin staff. Thanks to all concerned at a time when I know that you are so hard pressed!
GP surgery review: wallace-house
Title: Was an excellent Surgery.
Rating: 2 out of 5
Visited: April 2022
The staff, (if you ever get a chance to meet them) are excellent.
However.
Management of this business from the patient point of view is shocking. 
Excessive call waiting times. 
No appointments available.
Text messages with non working links.
Very sad to see a good business become so poor.
GP surgery review: wallace-house
Title: Brilliant practice
Rating: 5 out of 5
Visited: January 2022
Great service over the last few years with covid restrictions - love the hold place in queue and call back feature, love being able to talk over phone rather than having to go into the surgery and physio over phone great service. Thank you.
GP surgery review: fairbrook-medical-centre
Title: Medication review by Clinical Pharmacist
Rating: 4 out of 5
Visited: September 2022
Excellent service. Medication changed, blood tests reviewed, advice given without needing to wait for a GP appointment.
GP surgery review: fairbrook-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Just been for my flu and covid jab, everything explained really well, in, jabbed and out all in the space of 5 minutes. Well done to all involved and thank you
GP surgery review: fairbrook-medical-centre
Title: Have to call
Rating: 1 out of 5
Visited: July 2022
I got to the doctors first thing, first person in for an emergency appointment , I was told I had to wait outside and call them! It’s ridiculous, I was then number 32 on call and I’m still waiting, they actually told me to stand outside and wait untill someone on the phone could speak to me. Awful
GP surgery review: fairbrook-medical-centre
Title: Very Considerate Practice
Rating: 5 out of 5
Visited: July 2022
I live in Clapham but my family in Borehamwood.  My elderly mum who is 87 is slowing dying of Chronic Kidney Disease and other ailments as well as vascular dementia.  I generally speak to the Practice on her behalf. I have Power of Attorney. They have shown such kindness and patience to her. Fairbrook is very, very oversubscribed but I have always found them to be so caring. I know it is hard for the Practice as too many housing complexes have been built without infrastucture to supply more schools, roads or GPs.  I have found the Fairbrook team to be polite under so much stress.  I wish there was some relief in the area for them.  Sadly this is not the case.  They do a brilliant job and although at times it might be frustating to get through,or get an appointment if not urgent. I have no complaints.  To put up with all they have on their plate they are angels.  It is not their fault there are too many patients.  If it is deemed an urgent request, life threatening they have been there to assist. ie: My mother due to dementia overdosed on her tablets as she forgot - well helped herself!  Tablets now hidden!! It is not an easy balance.  I would never berate them for the care they are able to give under such pressure.  I am thankful they are there to listen. Above all, it is not their fault.  There should be more GPS in an ever-expanding area of people.  It used to be a village, soon it will be a mini city. Just too many people in the area.  Thank you Fairbrook. You have been brilliant to my mum and family.
GP surgery review: fairbrook-medical-centre
Title: Get appointment bad
Rating: 4 out of 5
Visited: July 2022
I've nerve damage and for the life of me I cant get an appointment my ability to walk is poor and the constant pain is really bad cant sleep because of it that's all I get from the receptionist is ring back just need a appointment
GP surgery review: fairbrook-medical-centre
Title: Extremely long wait for nothing
Rating: 1 out of 5
Visited: June 2022
My husband called to get a referal. He was told to call first thing in the morning which he did. When he finally got through 45 minutes later, they said that all appointments were filled and to call back to 2pm. Again, he calls, he is then told to call back the next day. Why are you keeping up with the same booking system when it clearly doesn't work? I am very angry at the way patients are being handled and spoken to by the rude receptionists. If you can't show compassion, get another job and let someone else have the job instead. The doctors and nurses are ok, when you can get through to them. My husband ended going to a private GP in the end. My child was really ill and had very high fever and needed to see a dr. ASAP. The receptionists played the same tricks with the appointment, so in the end we went to A&E and then private, where my son received the appropriate treatment. Note to the reception staff: Revert to the old booking system and let patients see the nurses and doctors! You are not the gatekeeps to heaven, you just work in a doctor's surgery. Treating patients who are in vulnerable position the way you do shows that you don't care and have no compassion for your patients. Yes, not even for a young child! Shame on you! Maybe you should take some time to think about your attitudes or go looking for another job. So many people would love to have a job such as yours, so give it up if you cannot handle it.
You are putting people are risk!
GP surgery review: fairbrook-medical-centre
Title: the worst system ever
Rating: 1 out of 5
Visited: June 2022
honestly this is the worst gp that I ever had to deal since I came in Uk in 2007.
It's completely ridiculous as I tried for 2 days in the row at 0830 in the morning and at 1400 to try an book ab appointment.
On both days I was left without any answer after 35-40 min in the que. when I reach number 2 both times they kind of automatically transfer be to another  musical line and then hang up.
If is anyone reading this feedbacks I believe we all deserve an answer and explication from a human with brain and not a machine.
I'm very very very disappointed.
GP surgery review: fairbrook-medical-centre
Title: That's the policy sorry...
Rating: 2 out of 5
Visited: May 2022
I contacted my GP the middle of May as I had concerns about prolonged bleeding I had been having. After sitting on the phone 2 days in a row to get an appointment (as mentioned in other reviews) I had an appointment and spoke with the doctors who referred me for bloods and told me that she would refer me for an ultra sound scan at the hospital too. I asked what I needed to do to organise the ultrasound and she said nothing just wait for a letter in the post. 
3 weeks later no letter still so I contacted my GP surgery to find out what was happening. When I finally got through to the surgery, as I had to sit in the queue for the appointments line as the secretaries line does not work which I have told them before, I spoke with the receptionist who looked at my notes. On my notes there was no mention of a referral at all on my notes which meant nothing had been done about the ultra sound despite the doctor telling me to wait for the letter. I was also then told that they could not do anything for me as I needed another appointment with the doctor to put me through for a referral again. Of course, I was then told there were also no appointments available and to call back again tomorrow. When I explained how frustrating all of this was to the receptionist she told me that there was nothing she could do and that's the policy sorry... 
So I now will need to call again tomorrow and hope that I get another appointment to deal with the same issue wasting both my own and the GPs time which considering they have no appointments you would think they would like to avoid that.
GP surgery review: fairbrook-medical-centre
Title: Very helpful
Rating: 5 out of 5
Visited: March 2022
The receptionists and staff at the surgery have always been extremely kind and efficient everytime I have had to contact them for anything. I find that the admin/reception staff often go above and beyond to be helpful
GP surgery review: fairbrook-medical-centre
Title: Grateful patient saying thank you
Rating: 5 out of 5
Visited: February 2022
There is a new receptionist, who is also a phlebotomist, employed at Fairbrook. Last week I was suffering from an episode of acute anxiety and called the surgery for help. Although this receptionist was unable to allocate me an appointment then and there, due to the calendar being full, she managed to source one swiftly after our conversation and texted me in person to say a doctor will give me a phone appointment. 

I took a large amount of comfort from the fact that I was listened to with compassion and that action was taken. Not to mention the doctor called me very soon afterwards. 

I'd like my thanks to be passed on please. This lady demonstrated a level of care that was valued at a time when I was, to put it mildly, desperate/ emotional/ highly anxious. I'm aware of how busy the surgery is, which made her actions all the more valued. Thank you.