janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: lodge-road-surgery
Title: social prescriber
Rating: 5 out of 5
Visited: July 2023
I was referred to the social prescriber by my gp after a very emotional trauma I went through nearly 2years ago at that moment I was very very low and felt no-one can help nothing helped me until the social prescriber rang me it was like I'm talking to to a friend rather than someone professional she understands me and I can talk to her about anything all the ups and downs I go through she motivates me in different ways and she really boosts my confidence I look forward for our next session I have so much to talk to her about and the best part is she never judges me and always finds ideas to help me unlike the counselling sessions I had before being referred to her those sessions really put me down it was like I'm on a timer and the counsellor I was talking to made me feel like I'm boring her that was a very horrible experience I would  never want counselling in my life again that counsellor really put me down and it was a waste of time however I'm glad I was referred to the social prescriber she's kind and extremely helpful and is always there for me just like a friend I'm so grateful to her if it wasn't for her I don't think I will be where I am today she has really helped me so much and made a very big difference to my life 5stars are just not enough for the service the social prescriber give their patients thank you so much for all your hard work
GP surgery review: lodge-road-surgery
Title: Social Prescriber
Rating: 5 out of 5
Visited: April 2023
I am absolutely delighted to share my experience with the social prescriber. Thankfully, I was referred to this professional who has made a tremendous difference. 

From the very beginning, the social prescriber was incredibly attentive and kind. They took the time to really listen to me, and showed a genuine interest in my well-being. I felt heard and understood, and their support and encouragement have been invaluable. Their empathy, kindness, and expertise are significantly above what I expected and I am forever grateful for their support. 

One thing I particularly appreciated was the way the social prescriber worked around my schedule to arrange our appointments. They were always incredibly flexible, and made sure to find times that were convenient for me. This made the entire process so much easier, and I am grateful for their willingness to accommodate my needs.

But what really sets the social prescriber apart is their ability to provide practical advice and suggestions that have made a real difference. I am so grateful for their support.

In summary, I cannot recommend the social prescribe enough. They are a wonderful listener, a supportive and empathetic guide, and a true expert in their field.
GP surgery review: lodge-road-surgery
Title: Poor customer service
Rating: 1 out of 5
Visited: March 2023
Receptionist for some reason showed facial expressions of frustration when I was slowly and clearly spelling my son’s name and made unnecessary comments about the situation.
GP surgery review: lodge-road-surgery
Title: Incompetent and rude staff
Rating: 1 out of 5
Visited: February 2023
Been with the gp surgery over 20 years. Not for much longer. Extremely rude reception staff, left 3 phone messages to the doc and an email to order prescription, 2 week wait to speak to doc, left without medication. Apparently me just saying hrt was not enough, hence doc not being left messages. Spoke to rude reception staff member, asked again what medication it was, so now I need to become a pharmacist to get message to gp, nurse intervened and said she would speak with Amanda who orders medication, phone call from nurse later to say ready to collect at chemist, husband went to collect and it was the wrong meds, still waiting to see doc to arrange prescription. 
And hour wait on phone with 5 people in the que, either surgery needs more staff or the people there need to start answering the phone.
Avoid the place if you value your time and mental health….
GP surgery review: lodge-road-surgery
Title: Same day appointments available
Rating: 4 out of 5
Visited: February 2023
15 minute wait in queue when ringing at 8am, but receptionist was helpful and I got an in-person appointment quickly for the same day.
GP surgery review: lodge-road-surgery
Title: Good Social Prescriber
Rating: 4 out of 5
Visited: February 2022
The social prescriber i have dealt with on behalf of my nan has been good regarding her needs. Regular calls and moving her issues forward so a satisfactory result is achieved
GP surgery review: lodge-road-surgery
Title: Social Prescribers
Rating: 3 out of 5
Visited: February 2022
I had never heard of a Social Prescriber before until it was suggested to me by my GP. It is great having someone who you can casually talk to about the ups and downs of life. If needed, you can also get in touch and request a callback when times are particularly difficult. My social prescriber is always willing to listen and calls me regularly to check in. I think more people should have the option of talking to a Social Prescriber as this causal regular check in can help prevent your mental health from declining even further. Whilst a Social Prescriber does not replace the need for therapy, in times of increasingly long waiting lists, they can help one to bide the time in-between treatment. I would certainly recommend.
GP surgery review: oakeswell-health-centre
Title: Great GP surgery
Rating: 5 out of 5
Visited: January 2024
Such a friendly environment. Always helpful over the phone and at the counter. Can always manage to get an appointment face to face or over the phone. Never have problems, can’t complain one bit
GP surgery review: oakeswell-health-centre
Title: Not impressed
Rating: 2 out of 5
Visited: September 2023
Ordered repeat prescription Aug 25th, still waiting 7 days later, rang this morning waited 40 mins, told to ring later to make sure they signed off,  called later was caller number 1 for over an hour ! I have no meds left as of today, I ordered in good time, which causes me problems if I don't have them, I explained to the receptionist it causes me comfatouble pain if I don't have them, that was the first call, I insisted I need today due to it being the weekend, was told my doctor was off ! why cant another doctor sign off they have previously? supposed to be 3 days max wait for repeat ...il prob have a weekend feeling terrible !! which may cause further issues in the future, not good practice at all for a medical centre!! I was told as I had left a note asking for another medication it had to be cleared by my doctor that's fine il wait for that just sign the repeat meds off or contact me !! simple !! but its apparently not.... so now awaiting whether I can get my repeat meds today Friday before the weekend......im not confident at all .... i guess i can hope ...
GP surgery review: oakeswell-health-centre
Title: Good Practice
Rating: 5 out of 5
Visited: July 2023
Staff always polite and try their best to get appointments for you 
Dr's are reassuring and professional and offer a good phone appointments.
GP surgery review: oakeswell-health-centre
Title: Reception staff (1 member) needs lesson in customer care
Rating: 4 out of 5
Visited: June 2023
Big mess up today with my sons prescription.  Spoke to same receptionist twice and got nothing more ghan eye rolling and abruptness. When you are with your child with additional needs its not the best
GP surgery review: oakeswell-health-centre
Title: Great service
Rating: 5 out of 5
Visited: June 2023
Amazing service from Oakswell.  5th in the queue to get through.  Appointment offered for a face to face in 3 days time.  My doctor was as attentive and helpful as always.  Appointment to see onsite physio again within 3 days. Just outstanding service.  Thank you
GP surgery review: oakeswell-health-centre
Title: Very good practice
Rating: 5 out of 5
Visited: November 2022
I can honestly say I’ve had hardly any problems getting in to see a gp, my gp is amazing genuinely caring. I have been going through some tough mental health issues and without the help I don’t know if I would still be here. I can’t say my gp’s name on here or gender but to say that I appreciate you for all you have done for me is an understatement. And often say that you’re an Angel. Thank you!
GP surgery review: oakeswell-health-centre
Title: Receptionists are rude
Rating: 2 out of 5
Visited: November 2022
I had to leave work yesterday as I was ill so tried calling for appointment. The receptionist said call at two so I did and when I eventually got through there were no appointments but she said come tomorrow and see the nurse she’s in at half ten. So today I did that and the reception very rudely said have u got an appointment I said no I was just told to come and see if she’s available. They said there’s no appointments I have to call at two.  So I called at two and no appointments.  The receptionists are rude and very unhelpful and have no human compassion at all.  They cut me off when I called as I could hear them in the back ground. I was in the queue for nearly thirty minutes I had to charge my phone as it was dying I was waiting so long.  Diabolical service.
GP surgery review: oakeswell-health-centre
Title: Wasting time
Rating: 2 out of 5
Visited: November 2022
When leaving a voice mail why can’t they say why 
“Can you please ring the surgery regarding your appointment “
Better “ we have had to cancel your appointment if you want to rearrange please call or call in “
Saves time and a phone call
GP surgery review: oakeswell-health-centre
Title: Receptionists are rude
Rating: 2 out of 5
Visited: November 2022
I had to leave work yesterday as I was I’ll so tried calling for appointment. The receptionist said call at two so I did and when I eventually got through there were no appointments but she said come tomorrow and see the nurse she’s in at half ten. So today I did that and the reception very rudely said have u got an appointment I said no I was just told to come and see if she’s available. They said there’s no appointments I have to call at two.  So I called at two and no appointments.  The receptionists are rude and very unhelpful and have no human compassion at all.  They cut me off when I called as I could hear them in the back ground. I was in the queue for nearly thirty minutes I had to charge. Y phone as it was dying I was waiting so long.  Diabolical service.
GP surgery review: oakeswell-health-centre
Title: Change of address
Rating: 1 out of 5
Visited: November 2022
Well what can I say? Changed my address during covid this was 2yrs ago now, had nothing but problems with them since, all because I live 0.1 miles out even though it states on there website they have patientsfrom tipton area (next available doctors is 4miles away they wont accept us) I was assured I could stop at the practice as iv been there since I was born, even rang and spoke to pals to make sure this was OK, went to order my prescription and told you can't till your address on system is right I'm diabetic aswell as having heart problems, phones secretary explained the situation, reply was not been changed promised a call back I'm still waiting a week later, no heart meds or insulin available till its sorted
GP surgery review: black-country-family-practice
Title: Worst doctors around
Rating: 1 out of 5
Visited: January 2024
You call at 8am press 1 to wait in the queue. Most the time don’t even get a call back, but if you are lucky enough to get a call back you are just told there’s no appointments left today so could you please call back tomorrow so I can tell you there’s no appointments again.
GP surgery review: black-country-family-practice
Title: Poor service
Rating: 1 out of 5
Visited: December 2023
I have been registered with this practice for more than 15 years and in the latest 5 years, it is my view that there is a deterioration in the service offered to patients. You have to wait an hour on the phone to speak to anyone. There are no appointments to see doctors, no reviews of medication (cant see a doctor, as there are no appointments available) and there are no call backs for blood results. I have raised this with the doctors and reception staff and answer is the surgery is busy.
GP surgery review: black-country-family-practice
Title: terrible
Rating: 1 out of 5
Visited: November 2023
can never get through in a morning , if and when you do no appointments left, i would rather suffer than go through the process, over an hour in que and still above 28 in que, i work and have to spend my lunch hour waiting in a morning so have no actual dinner, surely a better way than this with todays technology
GP surgery review: black-country-family-practice
Title: extremely unlikely
Rating: 1 out of 5
Visited: November 2023
i’m sending this complaint as it’s disgraceful trying to speak to anyone there 77 calls to speak to someone in one day is not good enough. 
the call concerned my brother who’s in hospital. 
i want to say also why can’t you put your prescriptions in the box there anymore . it’s the only practice i know that doesn’t do it . also can’t get an appointment anymore on line a month in advance but i’m sure that’s been stopped as well 
and to get an appointment is ridiculous
GP surgery review: black-country-family-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2023
Ist class service first class doctor
Doctor very approachable
Good receptionist good chemist
Very happy thank you
GP surgery review: black-country-family-practice
Title: Brilliant
Rating: 5 out of 5
Visited: October 2023
My daughter is petrified of doctors due to bad experiences in the past. The doctor saw today completely reassured, ask her permission before he did a check on her (this led to multiple permissions), explained everything to her and spoke to her directly, this made her feel calm, less anxious and she engaged in conversation with him, I highly recommend this doctor and the practice
GP surgery review: black-country-family-practice
Title: Awful service
Rating: 1 out of 5
Visited: October 2023
Trying to get appointments here is a joke. When you call at 8 by 5 past it says all appointments have gone. I find it hard to call Daily at 8 due to working. How is anyone meant to get an appointment? Daughter has been suffering for over 18 months with daily migraines and the gp has said to call back to keep trying different medication, all I ever get is take her to walk in or 111. I know lots are wanting appointments but this is beyond a joke not being able to make pre booked appointments. Not everyone can sit at 8 and wait to be called back (and even that service doesn't work well when it takes 3 hours +) change the system because its clearly not working.
GP surgery review: black-country-family-practice
Title: Poor service
Rating: 1 out of 5
Visited: September 2023
I tried to call for an appointment at 8am but couldn’t get through so I rang 111.They advised I call the doctors again to advise 111 have referred me and I need an appointment. I rang the doctors and waited approx 1 hour 30 mins in a queue. When my call was answered I was told no appointments are available and I need to either go the hospital
or walk in centre.  I went to the hospital and was then referred back to the gp to make an appointment. I went to the doctors straight away from the hospital to then be advised by the receptionist in the doctors that I need to call the doctors again in the morning at 7:59am to join the queue to book an appointment. I explained I did that this morning and couldn’t get an appointment. She asked me what was wrong with me. I explained my health concerns and got no response. I was then told i could make an appointment online. I explained I am
new to the surgery and never have been advised of this. The receptionist set me up onto the online system and told me not to get too excited about booking an appointment online as it’s busy. 
This is absolutely shocking and not professional. I have never seen a doctor face to face since I have joined that surgery since 2021.  I’m really disappointed.
GP surgery review: black-country-family-practice
Title: I can't get an appointment
Rating: 3 out of 5
Visited: September 2023
I've been having really bad anxiety to the point where I can no longer leave the house since half of the time I'm stuck on the toilet, so for the past couple of weeks I've been trying to get an over the phone appointment since I can't go in, the phone gets cut off, so I did it through the NHS app and I finally had a phone appointment, I was waiting all day and no one called me. I don't have a life anymore I need help and no one is helping me
GP surgery review: black-country-family-practice
Title: The worst practice ever
Rating: 1 out of 5
Visited: September 2023
I called today about my husband, of course there was no appointment available, even though the lady was informed about the earlier call to 911. We're going to emergency immediately. I haven't seen a doctor in person for a long time, and if I did, it was only by phone. I understand that the doctors working there are superheroes and can x-ray a person by talking to him on the phone and based on that they determine whether someone is healthy or not. the worst clinic I have ever been to!!!
GP surgery review: haden-vale-surgery
Title: Brilliant Practice i
Rating: 5 out of 5
Visited: November 2023
I have many health problems but have always found this practice to be very caring and supportive towards me thank you
GP surgery review: haden-vale-surgery
Title: Poor at simple things
Rating: 2 out of 5
Visited: August 2023
Experienced disorganisation every time I’ve had to deal with this drs surgery. No response to ordering prescriptions, constantly chasing for results when been told I will receive a call, told to come in to pick up a bloods form which hasn’t been left. Really poor at the simple things. Will be leaving and searching for another doctor.
GP surgery review: haden-vale-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2023
I have been a patient at this  practice for almost 18 years. It is absolutely excellent. I have never struggled to get an appropriate appointment when needed, evening during and post "pandemic". The doctors are all great and do not, in my view, prescribe medication willy nilly (eg anti-biotics). I recently called for an appointment to review some medication and was called back by the nurse just a few hours later.  She is very knowledgeable about the subject matter, very supportive, helpful, friendly and i finished the call feeling very understood and very satisfied. There is a lot of bad press about the NHS at the moment and difficulty getting GP appointments, which i am well aware is happening to a lot of people. It's a shame that all surgeries aren't as good as this one. It is outstanding in my view.
GP surgery review: haden-vale-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2022
Each time I have called, for any reason, I have been treated with  care and courtesy. The Doctors s, Advanced Nurse Practitioner, and support staff are excellent( even very occasionally when things didn't go to plan the matter was resolved promptly) . Well done Haden Vale surgery.
GP surgery review: haden-vale-surgery
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
I just moved to my new address then i had to move my clinic i had an appointment last week i was surprised the GP and the clinic's staff are very professional.i am glad that i registered with this clinic...thank you
GP surgery review: haden-vale-surgery
Title: Poor patient treatment
Rating: 2 out of 5
Visited: August 2022
I was telephoned today by a receptionist who seemed to be in training as they kept having to refer to someone in the background. She launched into my needing to have a telephone appointment with a doctor because of my blood test results. I was alarmed as I hadn't had the results and asked what they were. After a faff, she said it was raised haemoglobin. There was an appointment on 19th August. I said that ok if it's afternoon and checked it was with my usual doctor, who I have been dealing with in connection with my ongoing fertility treatment. She said it wasn't. It was with another doctor who's a diabetic specialist. I have had dealings with this doctor and wouldn't never see them again, but just reiterated that I wanted to see my regular doctor. I had to then point out why I really didn't want to see that doctor. I'd made a complaint about them a couple of years ago.
Looks like no one took any notice. 
The receptionist then said an appointment with my regular doctor at the end of August, which I said was fine, but she then lectured me on speaking to a doctor sooner rather than later. 
I'm heartily sick of receptionists trying to play doctor without knowing facts and background. It would save a lot of time and effort and in some instances I know of, missed appointments, if receptionists actually listened to the patient. Perhaps the practice should look at the wider picture as to why a particular doctor has more availability and look into their practices.
GP surgery review: hawes-lane-surgery
Title: Disgrace
Rating: 1 out of 5
Visited: December 2023
The staff that answer the phones need a course in “people management “ the way you are spoken to is awful! Cannot locate prescriptions in a timely manner no notice is taken from hospital letters ! do not use this surgery if you want a long life !
GP surgery review: hawes-lane-surgery
Title: Would not recommend
Rating: 1 out of 5
Visited: October 2023
Back in 2022 I was diagnosed with Cancer, I went through treatment and I’m in full remission, however due to the treatment I am expected to have a weakened immune system for the rest of my life, because of this I’m eligible for the flu vaccine whenever winter comes around. At least once a month since the beginning of September I have contacted the surgery either on the phone or in person (when I’ve gone in regarding other health issues) about being eligible for the vaccine and if I can book an appointment, every time they have came back with the same response “we’re currently focusing on the elderly and will contact you when it’s your turn”, focusing on the elderly and those most vulnerable I completely understand, but even today, 2 weeks into 2024, I still haven’t received any contact about when I can go in to receive this vaccine, I have now been ill for the last 3 weeks trying to overcome the flu, with me still struggling with some severe symptoms, something that may not have affected me as much if I had received the vaccine I am eligible to receive.