janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: holmcroft
Title: holmcroft surgery
Rating: 1 out of 5
Visited: August 2022
doctor in charge of my health made an appointment for today. I arrived 10 minutes prior to my appointment time, after approximately 15 minutes after my appointment time I went back to the receptionist and was told I’d be seen soon and she had messaged the doctor. After a further 20 minutes a receptionist came to me to tell me my doctor wasn’t even in the building but would I like to see another doctor, after a heated exchange I left, I’d think twice about using holmcroft surgery the waiting room is completely empty yet names pop up on the screen of people who aren’t even there to go to whoever in one of the rooms. As I left the so called receptionist told me my refusal to see another doctor would be put on my file. good I hope u also put one on the doctors file too for wasting my time
GP surgery review: holmcroft
Title: Brill reception staff
Rating: 5 out of 5
Visited: August 2022
Needed an appointment for myself and husband for our medications review due to the fact that they were well overdate because of covid.   Rang day before to ask how I go about this receptionist told me to call after 8.00 am in the morning she was really helpful and very polite.  Rang 8.00 am in the morning got both of us in with call back from doctor who was brilliant.  Gone back to surgery to fetch blood forms to take to hospital to have this done.  Surgery so quick on response thank you.
GP surgery review: holmcroft
Title: Rude receptionist
Rating: 2 out of 5
Visited: June 2022
Can only ring once aday if you bevome ill after that told to wait till morning or go to A&E even with some thing tgat doesnt require A&E. Then they wonder why A&E ramned with payients that cant see a g.p.
GP surgery review: wolverhampton-road-surgery
Title: Ridiculous Wait Times
Rating: 1 out of 5
Visited: January 2022
I write this review having waited 2 1/2 hours after my appointment time - still having not been spoken to. I have contacted the receptionist twice who was incredibly unhelpful and seemed keen to just get me off the phone.

This is not the first time it has happened. When attending an in person appointment last October, I waited for 90 minutes past my appointment time before being seen - once again the receptionist sat the other side of the desk would barely lift her eyes up from the computer when telling me that I could either continue to wait or cancel my appointment. There was a gentleman sat next to me who had a blood test booked for the same time and he too had waited as long as myself. There was also another patient who had also been waiting well over an hour with us - all of us going to see different practitioners too. 

On both occasions, I was not even offered an apology. 

I appreciate that the practice has had to adapt its working habits because of the pandemic however basic manners to inform patients that they are running late and the offer of the chance to rebook should be happening. There seems to be a lack of appreciation that patients have to take time out of work to attend these appointments - costing us all money out of our wages.
GP surgery review: brewood-medical-practice
Title: Impressive
Rating: 5 out of 5
Visited: July 2022
Having recently had two small grandsons extremely poorly with acute gastroenteritis I can only say how impressed I was with Brewood practice.  Both boys had to be seen at Stoke A & E twice, each time referred by a GP/nurse at Brewood.  From the receptionists right through to Senior practice nurse and the GP the service was fantastic.  They took our concerns seriously, were sensitive with the boys and absolutely thorough in treating them.  So a very big Thank You from relieved grandparents
GP surgery review: brewood-medical-practice
Title: Generally ok but not very responsive
Rating: 3 out of 5
Visited: June 2022
Service is generally good but they must be understaffed at reception, as can rarely get through on the phone and end up having to visit the surgery.
GP surgery review: brewood-medical-practice
Title: Klinik
Rating: 5 out of 5
Visited: May 2022
Great service used the klinik link and the link for photos this was very easy to use I couldn’t attend the surgery and it helped the dr & receptionist.

It helped me as I was dealt with promptly appropriately and the quality of the service was the best wouldn’t of got better care privately.
GP surgery review: brewood-medical-practice
Title: Long wait in surgery
Rating: 4 out of 5
Visited: March 2022
I made an appointment  to actually  see a GP as requested  by the GP. I had to wait 45 minutes before I was seen. There wasn't  a patient  with the GP but when I enquired why the long  wait I was told the doctor  was making  calls to patients.  .why make an appointment  only to keep me sitting in the surgery for 45 minutes, when I actually  saw the doctor I had a satisfactory  consultation but talking to other patients  this is a usual problem. Why ? Surely the patients waiting should be seen on time if possible and telephone  calls made later.
GP surgery review: brewood-medical-practice
Title: Ridiculous waiting times on hold.
Rating: 1 out of 5
Visited: February 2022
Whenever you all the practice you have to wait 40 minutes + just to get through. Doesn't matter what day, what time it's always the same. 
I am currently on hold as I write this and I've been caller number 5 for 37 minutes!?. 
I have to call in every 2 weeks and it's the same every time. 
Also the wait for repeat prescriptions is unacceptable, a week before it even gets to the pharmacy.
GP surgery review: brewood-medical-practice
Title: Appointment mix up
Rating: 3 out of 5
Visited: January 2022
I have no issue with my appointment in January. I have had 2 blood tests due to diagnosis of under active thyroid. Both of those have been fasting blood tests. The result of my last one was normal whatever that means. So I asked does that mean I can stop taking the tablets. Member of staff said would leave note for Doctor and fair enough called me back a few days later to say yes I did and that she needed to book another blood test and subsequent doctor's appointment. She didn't know whether it should be fasting or not ( "I'm not medically trained") so I opted for an early appt. thinking it probably should be a fasting one ( and no I'm not medically trained either). A few days before the due blood test I was called to say due to staff sickness could I go to Brewood (previous one at Wheaton Aston). I had no issue with that. No organisation can plan for staff sickness. I was given a pm appt. and told unless a clinician had told me I needed a fasting blood test I didn't need one. Fair enough. But when I got to  Brewood I was told I didn't need blood test until November! So a wasted journey. Not sure how I was advised for a further blood test in 3 months when it should have 6.
Also issue with late availability of my prescription at Wheaton Aston. This rarely happens but it did last week and when I asked if they checked if items had arrived they said yes but they obviously hadn't on this occasion because they then had to chase it. So do they?  It would also have been good customer service if the person ringing to advise they were in had reminded me that they were closed that afternoon for training.
I also learnt today that a friend is having her flu & Covid jab at Wheaton Aston. I wasn't offered that option. Is that my fault for not asking? Why would you not offer a Wheaton Aston patient that option?
These are very minor issues and I know you are under pressure. Every member of staff I have contact with is lovely but the processes don't always seem to work and they are such an easy fix.
GP surgery review: cumberland-house
Title: Positive Experience
Rating: 5 out of 5
Visited: April 2022
I was attended by very friendly and caring staff who put me at ease and the clinician made me feel very comfortable during my appointment. Thank you to all staff at Cumberland House!
GP surgery review: cumberland-house
Title: Brilliant Practice
Rating: 5 out of 5
Visited: April 2022
This GP surgery does an amazing service, The reception team are extremely helpful and friendly and have always given very satisfactory customer service, there's so many options for appointments. The clinicians are very thorough and I would recommend this busy practice very highly.
GP surgery review: cumberland-house
Title: Positive experience
Rating: 5 out of 5
Visited: April 2022
I recently visited Cumberland house to see a Gp. From calling to book the appointment which understandably can take a few attempts due to the nature of the busy phone line. In the waiting room, waiting a few moments, if someone needed an extra few minutes over their appointment I’m sure I would appreciate the extra time given to me if I needed it and finally seeing the Gp who was thorough, helpful, showed empathy and kindness. For all my 38years I have always been a patient at this surgery I have been treated well and had the best care and so have my young children. I’m very grateful for the service that this Gp practice provides.
GP surgery review: mansion-house-surgery
Title: Beyond terrible
Rating: 1 out of 5
Visited: January 2022
Do not use this surgery. Its terrible someome is going to be seriously poorly soon due to there actions receptionists are rude unhelpful and don't make appointments but they've got loads of them that obviously aren't qualified to pick the phone up when it rings. What they do is anybodies guess. Considering pay rises we're given to the GPs during covid they should hang there heads in shame for taking money and not sorting out this practise. Just pure greed and no patient care at all.
GP surgery review: brook-medical-centre
Title: incompetence NHS MEANS NO HOPE SERVICE
Rating: 1 out of 5
Visited: June 2022
Reception staff are very rude, cant be bothered to do there job, everything seems to be to much trouble, try and book an emergency appointment, receptionist just says we fully booked, not even bothered to check bookings.
your have better service with a vet than this practice.
GP surgery review: brook-medical-centre
Title: Surgery and staff are a joke
Rating: 1 out of 5
Visited: May 2022
The receptions and GP's are unwilling to put patient care first from the experience I've had in the many years of working for the NHS. Either the reception staff are unwilling to put any queries regarding prescriptions through to be GP and when they are put through the response is always "GP wont do" I think its unacceptable how unwilling the staff and GP's  at this surgery are to solve problems or work with other healthcare providers that are delivery patient care. They are not following their own ethos of practice philosophy driven around so called patient care and "doing today's work today" This has been an ongoing problem for many months. Extremely disappointed at brook medical centers attitude towards patients and health care providers.
GP surgery review: brook-medical-centre
Title: Needs to improve
Rating: 2 out of 5
Visited: February 2022
After being advised that a doctors Appointment was required by the NHS site I attempted to contact the surgery.  After making 56 calls in one day and not being able to get through I attended the surgery.  The receptionist was unsympathetic and despite being there I could not make the appointment with her. 
I know covid is still very much here and that staffing levels are low but this system is clearly  not working and patients are being put at risk. It should  should take this long to get an appointment.
GP surgery review: brook-medical-centre
Title: Great job
Rating: 5 out of 5
Visited: February 2022
I feel people in general are all too quick to post about something they feel hasn't gone well.  I have been with the Practice for 40 years and can honestly say I have never had to wait to be seen for something that needed prompt attention.  If I wanted to see a particular GP for a routine appointment I have had to wait, but this is the case in most GP surgeries.  It may seem that the staff are 'ignoring you' but they are more than likely dealing with queries that involve other services.  If you are having difficulty getting through I have found the AccuRx system the practice provide very good, I've used it twice recently with prompt replies and appointments given.  All of the staff seem to be friendly and helpful in my experience.  Dealing with everything the pandemic and vaccination program has thrown at them (putting more pressure on the system) they have done a great job in my experience.
GP surgery review: north-beverley-medical-centre
Title: Helpful practice
Rating: 4 out of 5
Visited: January 2024
I have always been treated fairly, & promptly at this practice. Making referrals where necessary. And unlike many practices you can get an appointment most of the time.
GP surgery review: north-beverley-medical-centre
Title: Friendly manner
Rating: 5 out of 5
Visited: January 2024
I was seen by a senior nurse who was helpful and considerate when discussing my symptoms. They were easy to talk to and explained next steps.
GP surgery review: north-beverley-medical-centre
Title: Professional, friendly and knowledgeable
Rating: 5 out of 5
Visited: January 2024
Excellent consultation. The information passed on about options ,proceedures and timescale were precise and professional.  I think this is an excellent addition to the services offered by the surgery.
GP surgery review: north-beverley-medical-centre
Title: Happy with this practice
Rating: 4 out of 5
Visited: January 2024
Managed to get a same day appointment to discuss my post surgery concerns a prescription and the nurse changed my dressing, put my mind at ease too.
Also you now seem to be able to book an appointment in advance rather than having to ring every morning at 8pm to try get in seems to work better.
GP surgery review: north-beverley-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2024
Very satisfactory. 
No problems getting appointments. 
We have found all doctors, nursing staff and receptionists to be very understanding and helpful.
GP surgery review: north-beverley-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: January 2024
Appointment on time. Practice Nurse polite and efficient. Answered all my queries in a straightforward manner without being patronising.
GP surgery review: north-beverley-medical-centre
Title: Disorganised
Rating: 2 out of 5
Visited: December 2023
Despite ringing for appointment at 8am - having tried every 5secs before 8am ,I was still 10th in the queue so waited on hold for 30mins before speaking to anyone. Massive queues in waiting room.
GP surgery review: north-beverley-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Called last week for a routine appointment and no problem getting a slot, arrived on time and was seen straight away, very helpful staff very friendly and quick to be seen and sorted
GP surgery review: north-beverley-medical-centre
Title: Caring staff
Rating: 5 out of 5
Visited: December 2023
Thankyou to the amazing receptionist / staff member - s - who took the time to listen to my concerns and reassured me of my worries. She knew what she was talking about, and made me feel like I’d be listened too. I was given a drs appointment the same week and feel really reassured. Thankyou.
GP surgery review: north-beverley-medical-centre
Title: Good service
Rating: 5 out of 5
Visited: December 2023
Being new to the area this was my first experience of seeing a doctor here.  Impressive service as I got an appointment on the same day I phoned to ask for one and the doctor was extremely pleasant and very efficient.  She gave me all the help and information I required.   An excellent introduction to the Medical Centre.
GP surgery review: montague-medical-practice
Title: Fantastic care
Rating: 5 out of 5
Visited: December 2023
Actually listened to, immediately got tests ordered, and is actively investigating. 
I didn't have to argue, I wasn't fobbed off. We actually had a polite, respectful conversation. 
Moving practices to this one is the best decision I ever made.
GP surgery review: montague-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: December 2023
Whenever I need to visit the practice I’m always welcomed by cheerful receptionists very happy with the GPs and nurses at the practice. I can highly recommend this practice.
GP surgery review: montague-medical-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: December 2023
No complaints about access to any appointments or services . I find this practice to be extremely efficient, effective and considered to a patient’s needs.
GP surgery review: montague-medical-practice
Title: Great staff
Rating: 5 out of 5
Visited: December 2023
Great staff...take care of me..very friendly and helpful..everything was in time...many thanks...I hope in future surgery will stay in the same level
GP surgery review: montague-medical-practice
Title: Good service
Rating: 4 out of 5
Visited: December 2023
Very good service from what is obviously a very busy practice. They are friendly and accommodating. Keep up the good work.
GP surgery review: montague-medical-practice
Title: Getting better
Rating: 4 out of 5
Visited: December 2023
Vast improvement over the last 12 months.
Have even managed to see doctors and had an“urgent” referral.
Pleasant receptionist greeting in a newish practice.
GP surgery review: montague-medical-practice
Title: Friendly & helpful
Rating: 5 out of 5
Visited: December 2023
Had my smear test and the nurse was great and put me at ease. I was provided with written information and given the opportunity to ask questions. I was also told what would happen with different outcomes of the test.
GP surgery review: montague-medical-practice
Title: practice nurse appointment
Rating: 5 out of 5
Visited: December 2023
my appointment was booked for 13:30 on a Wednesday; the surgery closes 12:30 to 13:30 on Wednesdays. I attended at 13:24 and the door was locked. The staff did not unlock the door until 13:33. I was then kept waiting until 13:38 until the nurse called me in. I was not in any particular rush but…this delay obviously kept me waiting, with no apology, but could also have caused further appointments with the practice nurse to run late. The practice nurse herself was efficient and polite.
GP surgery review: montague-medical-practice
Title: Always great care
Rating: 5 out of 5
Visited: December 2023
I have been  a patient  of this practice  for many years and always found the doctors/ nurses  and support  staff very caring and supportive  and all my family  have experienced  the same and nothing  is too much trouble and we must show all the staff respect in these  very difficult  times the NHS is going through,and must remember  they are only human
GP surgery review: montague-medical-practice
Title: Prompt service
Rating: 5 out of 5
Visited: December 2023
Our appointment yesterday for vaccination had to  be cancelled at short notice due to staff illness but we were offered a new appointment this morning (on  Saturday) and we had our jabs!!
GP surgery review: james-alexander-family-practice
Title: Great receptionist
Rating: 4 out of 5
Visited: January 2023
Just spoke to a receptionist and she was so helpful. Sorted out an appointment for myself and my husband and repeat prescriptions for us both. She was so helpful
GP surgery review: james-alexander-family-practice
Title: Unbelievable service
Rating: 5 out of 5
Visited: November 2022
I wanted to leave a review to say thank you to everyone at the practice who have gone above and beyond to help me when everywhere else was fobbing me off. Unable to walk for 5 weeks, and my previous GP would not see me or give me medication. A and E said there was nothing wrong and sent me home, despite the  horror of getting there.Eventually moved GP, on recommendation, to this practice. Had a new patient review, clinician review, home visit, and vaccination within the week. They listened to me and got me urgent investigations, which showed I have a broken hip. I’m now sat in HRI post surgery, within 10 days of joining this practice. I think the surgery are doing their upmost in a terrible NHS climate.  Thank you again for helping me in my time of need.
GP surgery review: james-alexander-family-practice
Title: Efficient
Rating: 5 out of 5
Visited: November 2022
I moved surgeries earlier in the year, following difficulties getting prescriptions and appointments when unwell. I have been seen face to face, I have had tests and been referred, all in a very timely manner. All of the staff here have been kind and professional, with any queries sorted and dealt with as they have happened. They have really helped me feel better. Thank you James Alexander.
GP surgery review: james-alexander-family-practice
Title: Answered all my questions
Rating: 5 out of 5
Visited: November 2022
I asked the receptionist to make a appointment which she did quickly. I then asked her 5 questions which where answered to my satisfaction. Thank you for your courteous and pleasant manner.
GP surgery review: james-alexander-family-practice
Title: Family friendly practice
Rating: 5 out of 5
Visited: November 2022
Always polite and very friendly, would highly recommend.

Great call back service if you can’t get to the surgery which is very helpful.
GP surgery review: james-alexander-family-practice
Title: Absolutely rubbish
Rating: 1 out of 5
Visited: September 2022
After waiting in a queue on the phone for 25 minutes I finally reached the front just to have some one answer then hang up tried calling back to be no 9 in the queue the receptionists need to hit the correct button instead of hanging up on people that have waited there turn in the queue
GP surgery review: james-alexander-family-practice
Title: Terrible customer care
Rating: 1 out of 5
Visited: September 2022
After trying to contact the practice on 3 separate days but not been able to get hold of anyone due to been placed in a phone queue to then finally getting to the front of the phone line to hear someone pick up the phone and then put it down on me without saying a word was infuriating!

I tried calling back for the line to just go straight to a an engaged tone!

The opening hours show that someone should be at reception until 6:30pm.
GP surgery review: james-alexander-family-practice
Title: Very Disappointed
Rating: 2 out of 5
Visited: June 2022
Very upset. My partner and I have been trying for a baby for a while now and I got my blood tested for polycystic ovaries on the 22nd of June. It’s now 25th of July and I’m still waiting. Not what I want when trying to conceive is already heartbreaking enough especially when nothings being done to help. I don’t even know what to do at this point and I can’t bare to think how other women in my shoes feel… do better
GP surgery review: james-alexander-family-practice
Title: Hopeless
Rating: 1 out of 5
Visited: June 2022
Without doubt, this is the worst practice Ive ever had the misfortune to register with.
There are too many things I could mention to be honest - but for starters:
Tablets going to previous address
Never seen a doctor yet in over a year of being registered
Follow up appt to discuss my blood results now 6 weeks after the blood tests - even some of them are abnormal.
Cannot view details of previous visits, asked numerous times but told that this is not possible to see doctors/nurses comments - of course it is, as Ive always seen them when registered with previous practices.
Totally useless in everything they do - I dread calling them
Oh yes, the phone just rang out when I called them last after waiting 20 minutes to get to No 1 in the queue
Im not sure who to complain to be honest - I did think about asking them but Im pretty sure they’ll give me the wrong number or they wouldn’t know the answer.
Im now in the process of changing doctors - I really cant live with the unprofessionalism of their service