janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: wokingham-medical-centre
Title: Appointment Impossibility
Rating: 2 out of 5
Visited: January 2023
I rang to make an appointment only to be told that you can only make an appointment on the day at 08:00 - and the time unknown.  This is an impossibility if you work and are typically travelling at 08:00.  Call later and all appointments are gone.  I have a chronic abdominal pain.... not serious enough to trouble A&E over and not serious enough to stop me going to work but I would still like to be examined by a doctor as I am concerned. Please can you let me know what other options I have....
GP surgery review: wokingham-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I am so happy with my experience with Wokingham Medical Centre today. I called at 8am, I was through to a receptionist by 8:20am and given an appointment for 8:50am for my son. Dr was very thorough and chatty although could see was so busy. Antibiotics given and picked up within 15 minutes. 
This surgery really do all they can, when they can and I'm so grateful for them!
GP surgery review: wokingham-medical-centre
Title: Very poor customer service - unable to make appointments
Rating: 2 out of 5
Visited: December 2022
Very poor customer service from reception/triage team. Not only you have to wait for ages in the queue over the phone (even though dialing in on opening at 8am), you eventually end up talking to someone who has no customer service skills and rather than listen to you,  simply ask you to go on the web to make an appointment. What a waste of time, especially the website registration does not work, and an e-consultation is useless in the case in question with my 3.5 year old child, as explained to the person over the phone.  
All this makes it almost impossible to make an appointment even for a 3.5 year old child. This is extremely frustrating for someone like me who pays his tax and hardly ever calls or goes to the GP, but is not able to access the GP when required. This is the 3rd time in 4 years with this medical practice I wonder if the solution is not for people to have the option to opt out of the NHS, and use our related tax money for private medical support instead, to ensure we get treated whenever we need it. I would definitely not recommend the Wokingham Medical centre for its poor customer service and the high difficulty with making a patient appointment
GP surgery review: wokingham-medical-centre
Title: Always excellent
Rating: 5 out of 5
Visited: September 2022
Have been a patient at Wokingham Medical Centre for 7 years, and have two children. We have never struggled to speak to a doctor when we need to. The econsult is fantastic - I had a reply from a doctor within 6 minutes! My child saw a doctor within 2 hours and got medication, which prevented us going to a&e. Absolutely fantastic practice. Thank you for working so hard, and being so friendly and caring. Always going above and beyond. Highly recommend to everyone.
GP surgery review: wokingham-medical-centre
Title: HRT Appointments
Rating: 5 out of 5
Visited: August 2022
Had the most amazing appointments regarding HRT. I first contacted the surgery and used push doctor and got an immediate appointment to discuss how I was feeling. First time I’ve used this service and would highly recommend it. 

Arranged to have bloods done and check up with a wonderful nurse who took my bloods to save me going to the blood dept after she did a mini health check with me. 

Then I arranged an appointment with a doctor. He spent half an hour listening to all my symptoms, explaining what HRT is and all the pros and cons for going on it. What I should expect, what I should keep an eye on, how, if I’m not happy to go back and we can look at other options. 

Can not fault the surgery nor the staff who have been nothing but outstanding with my care over the last year. They have gone above and beyond in every area I’ve had worries over and am genuinely lucky  to be a patient there.
GP surgery review: wokingham-medical-centre
Title: Welcoming, Caring Practice
Rating: 5 out of 5
Visited: August 2022
Met by friendly, helpful staff on reception, saw Izzy practice nurse, 
who was efficient, very kind and reassuring, an altogether great experience as newly registered patients.
At a time when everybody is under stress, it was not transferred to us as patients
GP surgery review: wokingham-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: July 2022
I rang the surgery on 4 July and was given the details to register for a Push Doctor appointment, which I did and had a consultation later that day.  The Push Doctor referred me to the Royal Berkshire Hospital, who contacted me with an appointment on 11 July.  I was seen by the registrar, who arranged an immediate biopsy, and this was completed and I left barely an hour after arriving.  I had my stitches removed on 22 July, leaving the surgery only a couple of minutes after my appointment time.  Excellent service by all parts of the NHS that I dealt with.  Very impressive.
GP surgery review: woosehill-practice
Title: Appalling practice
Rating: 1 out of 5
Visited: December 2022
Once upon a time this was a good surgery.  But that was a long time ago.
Why I stayed, was purely due to some misguided loyalty.  Maybe I need my head examined.  But if I did it certainly wouldn't be at the Woosehill 'Medical' Centre, as I wouldn't stand a chance of an appointment.  
Getting through the assault course of a booking system, and the rude, inquisitive receptionists would leave without the time with a doctor that I need.
Now some the doctors are fine, some are excellent, but it seems that most are locums, or simply doctors who work there briefly before moving on.  The concept of having a MD with whom I could build up some rapport is as likely as finding an honest politician.
But in there past I have had responses like "there isn't anything I can do', or "get another appointment in a week if it doesn't clear up".
As for the nurses; well once again several are splendid, but after experiencing a situation where I attended a double nurses clinic for two underlying condition (each ostensibly for 20 mins) but was hurried out after only 5, with the nurse complaining that they needed their breakfast.  
Naturally I complained.
Naturally I was ignored.
The drive to get patients in for tests for which the surgery can claim from the NHS is as clear as day, whilst any attempt to request a process that may incur a charge to the surgery is met with silence, excuses, or straight denial that they offer the tests (that are advertised online).
If you want a doctors surgery simply so you can write it in forms such as medical insurance, then Woosehill will be fine.  But if suffer an accident or illness then I suggest you call 111, or go private.  You'll get a response then, rather than a wall of disinterest.
GP surgery review: woosehill-practice
Title: Unhelpful reception/staff
Rating: 2 out of 5
Visited: November 2022
It is really frustrating and stressful dealing with the Woosehill Practice. My wife was running out of her prescription and she needed an annual review before the same was filled. The annual review was carried out over phone and she was assured that the prescription would be filled and she could collect the medicine from the pharmacy the next day. We gave it an extra day and went to the pharmacy who said they hadn't recd the prescription. We went into the surgery spoke to the reception and they said the prescription was issued, but for some reason it wasn't sent to the pharmacy, but not to worry it will be taken care of on a priority and it will be sent on a priority. Went into the pharmacy the 2nd day and the same story they hadn't recd the prescription. Went back to the surgery and the reception their was so unhelpful and stone faced. Her standard response was "I cant do anything, the Dr hasnt looked at it, I can only send a message"This despite we telling her that we have run out of medication and she was "all i can do is send a message to the doctor.  This is not the first incident at the surgery. I have had similar unfriendly behaviour even earlier, but ignored it. Something needs to be done to adress this. NHS is here to help, but the staff here makes us feel that they are doing us a big favor and treat us very rudely. It is indeed stressful dealing with the surgery
GP surgery review: woosehill-practice
Title: Can't get appointments....ever!
Rating: 1 out of 5
Visited: November 2022
Shockingly bad appointment system. We call when they say to call, wait for ages and still no appointments, they say cone and queue at the surgery the next morning... with a sick 3 year old?! Just a joke.
GP surgery review: woosehill-practice
Title: Great service
Rating: 5 out of 5
Visited: November 2022
Booked a mediation review but was phoned back by the practice to say a GP appointment would be more appropriate. Appointment on the same day which was vital as I was coming down from Lincolnshire to help my dad with his appointment. The Dr we saw was fantastic he never tried to rush my dad who finds talking difficult, and really listened to what he had to say. He then phoned us up after the appointment to make sure we had fully understood the treatment he had prescribed. What more could you ask for? Thank you so much.
GP surgery review: woosehill-practice
Title: Great vaccination experience
Rating: 5 out of 5
Visited: October 2022
Visited the practice yesterday afternoon for flu jab. Welcomed by very friendly faces & was also offered Covid jab too. Went straight through had jabs by well informed staff. Well done to all for providing an excellent service.
GP surgery review: woosehill-practice
Title: Great surgery
Rating: 5 out of 5
Visited: October 2022
Several times wanted to speak to doctor over last few weeks and have always managed to do this.  With only one exception reception answered calls in acceptable time and  were very helpful. Had appointment in the surgery and GP and nursing staff excellent, very caring and looked after very well. Thank you
GP surgery review: woosehill-practice
Title: Disappointed and concerned
Rating: 2 out of 5
Visited: October 2022
I have been with this surgery for years and have generally found the staff to be helpful and been happy with the service provided to patients. However as countless posts mention here in recent years the appointment systems has become a mess and getting an appointment incredibly difficult. While I fully appreciate that the surgery is very busy and the pressures on NHS in general I do feel that the situation is now becoming a concern for patients wellbeing as my recent experience shows. Back in June/July doctors were concerned that my sugar levels are not being properly controlled and they wanted to change my medication while I wanted to wait till my annual diabetic review to see if there is some improvement in the situation before changing the medication. I was clearly told that I should book my annual diabetic review promptly to avoid uncontrolled sugar levels. My annual diabetic review became due in August and since then I have been trying to book without luck. I called in September but was asked to call back in October! I called again today hoping to get an appointment atleast in November and after waiting for 40 minutes was told that I need to call next week to have a better chance of getting an appointment! To be honest the receptionist was helpful and when I explained my situation and the risks of not having this review she did try to get an appointment sooner but was not successful.  I cannot see how this surgery still accepting new patients when given my recent experience they are struggling to even safely care for their existing patients.
GP surgery review: woosehill-practice
Title: Confusing telephone message
Rating: 2 out of 5
Visited: September 2022
Called at 8am to make an appointment. I was told that I was in a queue, then message said the surgery was closed. This happened twice. I called back straight away and was put on hold for 30 minutes. To eventually be told by the receptionist that all appointments had gone. Frustrating. Please investigate your phone system so noone else goes this. The receptionist was helpful in the circumstances. Thank you.
GP surgery review: woosehill-practice
Title: Very disappointed
Rating: 1 out of 5
Visited: September 2022
First, it is very difficult to get an appointment by phone or by directly visiting. Then there is no consideration of someone's personal circumstances when dealing with patients. I visited surgery as my medication was changed temporarily and I needed to know if I should continue on old or new medication. Phoned them several times but not able to book a phone appointment so visited them at 8:30 morning. Receptionist mentioned that all appointments for the day are booked and she can't help. They should consider someone's health condition and find alternatives rather than just saying 'no appointment'. What if the medications would have adverse impact or if medication got over; that would be disastrous but seems surgery doesn't care.
GP surgery review: woosehill-practice
Title: Excellant service
Rating: 5 out of 5
Visited: July 2022
I contacted the surgery this morning needing an appointment for my son ( which II was dreading due to knowing demand for appointments). Receptionist was really helpful and got a telephone appointment for later today. Dr rang,prescription sent to pharmacy and collected by 4.30. Just wanted to say thank you
GP surgery review: windrush-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
All the staff at the practice, are very helpful , friendly, and do there very best.
As a very busy practice they always try and accommodate, when needed.
GP surgery review: windrush-medical-practice
Title: Caring and efficient practice
Rating: 5 out of 5
Visited: September 2023
I have had excellent service here. My own GP, other GPs and the practice nurses have been kind, considerate and always give the impression that they have plenty of time for me, even though I know they must be rushed off their feet.
GP surgery review: windrush-medical-practice
Title: Windrush experience
Rating: 5 out of 5
Visited: September 2023
Very happy with care received from all staff including in house pharmacy. It would always be nice to have faster access to doctors but the receptionists do a good job in triaging demand. I feel this practice is superior to most at this difficult time and is adapting itself to the present situation
GP surgery review: windrush-medical-practice
Title: Always good
Rating: 5 out of 5
Visited: September 2023
It was my 2 weekly blood test and as usual it was on time, quick and painless. The nurse was friendly and  efficient.
GP surgery review: windrush-medical-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: September 2023
Always helpful every part of the practice from reception to the top go out of there way to accommodate all your needs never rude quick response to phone calls or emails
GP surgery review: windrush-medical-practice
Title: Excellent
Rating: 5 out of 5
Visited: August 2023
Caring, sensible and kind practice. Have looked after my family from pregnancy through three child hoods and various conditions with efficiency.
GP surgery review: windrush-medical-practice
Title: Windrush practice is wonderful
Rating: 5 out of 5
Visited: August 2023
Went for blood test, very nice and friendly. Extremely good and efficient.  Quick and easy and a happy smiling face.
GP surgery review: windrush-medical-practice
Title: Very grateful!
Rating: 5 out of 5
Visited: August 2023
I always leave the practice feeling so unbelievably grateful to have such a incredible team of nurses behind me. We have such a fantastic relationship. They're all respectful, considerate, nothing is ever too much trouble! 
They really go above and beyond! 

Thank you!
GP surgery review: windrush-medical-practice
Title: Privacy
Rating: 3 out of 5
Visited: August 2023
Is it possible to make talking with a receptionist a little more private?
Talking about sensitive issues through a perspex screen with a queue of customers behind you, leaves little room for privacy on the most delicate issues, with only one receptionist on duty.
Perhaps removing the screens might be a start as I'm guessing they are a hangover from covid..
GP surgery review: windrush-medical-practice
Title: Great practice - excellent doctor
Rating: 5 out of 5
Visited: August 2023
I felt that the doctor listened and responded to my symptoms with professional skill, consideration and empathy. He explained what might be going on and arranged for a test to check it out. He said he will get back in touch when the results come back and will then decide on what treatment would be suitable. I don't think I could have had better attention.
GP surgery review: summertown-health-centre
Title: Excellent support
Rating: 5 out of 5
Visited: July 2022
Given the low level of public satisfaction nationally, I think it's important to share excellent experience here in the Summertown GP practice. I phoned for an appointment and got a friendly reception response within one minute. An appointment was given to me for a telephone consultation 5 days hence. The doctor phoned me as arranged, listened to my health issue, prescribed a treatment. The prescription reached the chemist that evening.
I really dont think anyone could expect a better level of support. Well done Summertown practice.
GP surgery review: summertown-health-centre
Title: Unfair practice
Rating: 1 out of 5
Visited: April 2022
I have had ongoing symptoms for almost 2 years which has worsened. I saw several Doctors, finally stuck with one who is now very unhelpful and minimises my symptoms. I feel that they treat patients differently as I have a friends who use the practice who have not had the same treatment that I have had. It’s close to impossible to book an appointment and recent a test I have done shows there is a signifiant problem that needs urgent analysis. There was no hurry on the GP side to get things done, almost seems as if they would prefer the situation deteriorates. Still waiting and I have exhausted the small savings I have seeing private consultants and do not have any funds left to continue. Disheartening that they block your attempts to make an appointment right from the moment you call. All I can do now is wait and I will definitely be following up with a formal complaint. A quick look online will show you the negative feedback has had and it’s appalling nothing has been done to rectify the concerns of patients at this practice.
GP surgery review: summertown-health-centre
Title: An excellent practice with very caring doctors and team
Rating: 5 out of 5
Visited: April 2022
Nothing is ever too much trouble in this busy practice . In my experience the team at this practice all go the extra mile to be helpful.
GP surgery review: summertown-health-centre
Title: User friendly and efficient
Rating: 5 out of 5
Visited: April 2022
Everyone very pleasant, attentive. Procedures carried out efficiently and without fuss. Nursing staff approachable and helpful. Doctors focussed, businesslike and friendly.
GP surgery review: summertown-health-centre
Title: Highly efficient service
Rating: 5 out of 5
Visited: April 2022
I telephoned to arrange a doctor appointment, fully expecting that I might have to wait for a date until, at least, after Easter (in view of the Covid-19 pressures). After answering a few relevant questions, I was offered an appointment with a doctor the very next day - impressive! 
My visit - and consultation - were extremely thorough and reassuring, with a full explanation being provided, thereby ensuring that I fully understood what treatment, etc., was available to me. 
In summary, I received excellent support and service from this busy, well run, Practice. Thank you!
GP surgery review: summertown-health-centre
Title: Hopelessly under resourced
Rating: 1 out of 5
Visited: March 2022
Even making contact with this practice is fraught, and one is usually in a queue of at least 5 and often 10 when trying to call by phone. When asking to see a GP it is usually impossible to get an appointment in less than 10 days or 2 weeks, especially if you want continuity with a particular doctor. If you explain the problem to the receptionist and ask for the GP to call back, they don't! Although the GPs are lovely when you eventually get to see one, this experience makes one despair! If you are really suffering or worried about some medical issue, it doesn't help to be left with nowhere to go or no one to turn to.
GP surgery review: summertown-health-centre
Title: Excellent, thorough, patient-centred practice
Rating: 5 out of 5
Visited: February 2022
I have received excellent care as a patient at the Summertown Health Centre, for both mental health, and physical health, concerns. The GPs explain things clearly and fully so as to put one's mind at ease, and put the patient and their wishes at the centre of all that they do. They are extraordinarily assiduous at carrying out and recommending checks and tests, and in interpreting and communicating the results. I feel extremely lucky to be a patient at this practice.
GP surgery review: summertown-health-centre
Title: Excellent Treatment From A GP
Rating: 3 out of 5
Visited: February 2022
On 23/2/22 I had an in-surgery appointment with a GP. I had previously spoken to her by phone on 21/2 and she had called back on 23/2 to check on me. She then said she would see me later that afternoon. On all three occasions her manner was friendly, professional and sympathetic. I never felt hurried or that I was exaggerating my condition. She was most thorough in her questioning and the eventual referral outcome was more than I had expected. I cannot think of a previous occasion on which I have received such wonderful treatment from a GP. Thank you
GP surgery review: summertown-health-centre
Title: Great doctors let down by front of house
Rating: 4 out of 5
Visited: February 2022
The practice has efficient, caring and compassionate doctors who are particularly strong with responding to young children. Unfortunately the reception staff let down the practice. There is one receptionist who is kind and practical and seems to actually want to answer the phone. Others are abrupt and rude and answer phone calls as though you are an inconvenience. I’m able to tolerate this and navigate the system for myself and my child but I am writing this review because for others this may not be the case. The reality is that the receptionist staff are front of house and represent the practice as well providing access to the care patients need. If this is mostly poor it let’s down the rest of the team. I worry for more vulnerable patients who may give up at the first hurdle if they encounter one of the rude receptionists and what implications this may have. It just seems something relatively easy to solve, some decent training and higher expectations of reception staff.
GP surgery review: falkland-surgery
Title: Efficient, professional practice
Rating: 1 out of 5
Visited: June 2022
Recently registered with Falkland Surgery, I cannot fault the service I have received.  The staff are very helpful and friendly.  On the occasions I have needed to contact a doctor, they have always called back the same day and nothing seems to much trouble.
GP surgery review: falkland-surgery
Title: Great service
Rating: 5 out of 5
Visited: April 2022
I can only thank this surgery it's Doctors and clerical staff for the kind and effective way they always help me.  I have requested contact with a Dr and I have had an explanatory reply and also confirmation of when I will be contacted. Thank you very much.
GP surgery review: falkland-surgery
Title: Wonderful clear and empathetic treatment
Rating: 5 out of 5
Visited: March 2022
I visited the practice to have my coil fitted.  The nurse I saw went through the consent form in a lovely clear manner and made sure I completely understood everything.
Both her and the healthcare assistant were very kind and empathic going out of there way to make me feel comfortable.