janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: headlands-surgery
Title: Excellent professional care
Rating: 5 out of 5
Visited: January 2023
I would like to express my sincere appreciation for the dedicated professional care and kindness received from the practice doctors, medical professionals, nurses and support team at Headlands Surgery. The care received recently prevented what would have otherwise been a spell in hospital. I would recommend this surgery for the time, dedication and professional care I have received.
GP surgery review: headlands-surgery
Title: Review
Rating: 5 out of 5
Visited: December 2022
Received a phone call from my new Dr's surgery today for annual review. Doctor was friendly and put me at ease to talk about my medication, and gave me helpful advise.
GP surgery review: headlands-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
Friendly staff, listens and explains treatments simply so you understand plus information of medications and any side effects which is a great help. After my appointment l came away from the surgery feeling calm in my self and totally in control of taking my medication
GP surgery review: lakeside-healthcare
Title: Great staff!
Rating: 4 out of 5
Visited: July 2023
I had a routine health check and was both impressed with the scope of the assessment and the practice nurse carrying it out. The results were available during the appointment, which was great as it enabled us to discuss all of it very comprehensively.
GP surgery review: lakeside-healthcare
Title: Service above and beyond
Rating: 4 out of 5
Visited: May 2023
Had a call earlier in the day to discuss medication. I was given time to consider my options, but was very impressed with the doctor as he phoned me back after his shift to put through the paperwork. I'm not sure everyone would do that.
GP surgery review: lakeside-healthcare
Title: Very caring helpful doctor
Rating: 5 out of 5
Visited: May 2023
When I saw the doctor this morning, she showed great empathy. Took time to explain a lot about my conditions. I am so lucky as I have always had great care from doctors here. Yes sometimes a bit frustrating getting appointment but I always get one when needed. I just would like the online appointment system to come back as it was far better. But my overall treatment is always very good. Thank you doctors
GP surgery review: lakeside-healthcare
Title: Avoid this practice
Rating: 1 out of 5
Visited: May 2023
Phoned at 8:30am after being turned away at the surgery to book a routine appointment, which I must have. I was number 5 in the queue, after 40 minutes on hold I finally got through.
GP surgery review: lakeside-healthcare
Title: Good practice
Rating: 5 out of 5
Visited: May 2023
Made welcome at reception dealt with my appointment swiftly very  pleasant staff very clean straight forward no hassle at all
GP surgery review: lakeside-healthcare
Title: good practice
Rating: 4 out of 5
Visited: May 2023
GP I spoke was very compassionate and helpful. However the length of time it takes to get through to reception is a negative, I have been held in a queue only to find all apps have gone and to call again next day, it's time consuming and frustrating,
GP surgery review: lakeside-healthcare
Title: Great Facility, Good People, Pathetically Understaffed
Rating: 1 out of 5
Visited: April 2023
It is rare nowadays to call this surgery and not be told that there are more than 60 patients ahead of you in the queue. When I finally got through after more than an hour, and queried this, a navigator told me that the queue is often over 200..I was told the next available bookable appointment to see a GP was over two weeks , and I should try calling at 8.00 am the following morning or try the online appointment service, which goes live at 8.00, but shuts down once the days appointments are booked. I got online, and was thrown out before I could complete my booking, a matter of some 3 minutes, as the system was full and all appointments had gone. So I joined the queue on the phone to be told "there are currently more than 60 patients ahead of you", and the surgery is no longer operating a call back service, nor accepting 
e-consultations. When I finally got an appointment, I arrived 10 minutes early only to wait until a half hour after my appointment time before I was seen. I hasten to add, the staff and GP's are fine, but it couldn't be more glaringly obvious that this surgery, and Forest Gate, are grossly understaffed and unable to provide the service they themselves are capable of as a result. Somebody, somewhere please do something!! This is leading to people who genuinely need care, such as myself, no longer bothering to call because of the unbelievable frustration, which I imagine often worsens cases of chronic hypertension such as mine!
GP surgery review: lakeside-healthcare
Title: Excellent practice
Rating: 5 out of 5
Visited: April 2023
A great service by a great GP.
The help and aftercare I experienced by this practice to settle my 80 year old father’s worries about his health have been excellent.
I asked to be kept in the loop and was informed of all things relating to my father’s health promptly and professionally.
Superb
GP surgery review: lakeside-healthcare
Title: Undoubtedly the worst practice - avoid
Rating: 1 out of 5
Visited: March 2023
I have a family of 5 and I am yet to get an appointment for any of us. You sit on the phone for literally hours to always be told that there are no appointments available. I’m doubtful if there are actually any Drs in the establishment because I’ve never spoken to one or seen one. It’s the most disappointing organisation I’ve ever had to deal with.
GP surgery review: lakeside-healthcare
Title: Great Practice
Rating: 5 out of 5
Visited: March 2023
Having recently registered with this practice, after moving from the southcoast, I was very pleasantly surprised to get a same day appointment. My problem was dealt with in an efficient and curtious manner. Thank you.
GP surgery review: the-pines-surgery
Title: Why are this practice still refusing to see patients
Rating: 1 out of 5
Visited: February 2022
Why does this practice still refuse to see patients face to face ? the waiting room is always empty, the only person you can get to see eventually is a non prescribing nurse
GP surgery review: great-oakley-medical-centre
Title: Poor service
Rating: 2 out of 5
Visited: December 2022
Trying to book follow up appointment for my husband today. Stood up at 8 am outside in -3 C to be told system is down and they don't know when will be working. From 8.30am constantly busy on the phone and managed to get on the queue at 9.35 to be 19 and connected around 10.00 to be told " No appointments. Ring tomorrow". After 9 hours in A&E last week and antibiotic treatment and GP phone consultation on 05/12/22 and been told by GP to review today to assess for need of further treatment and fitness for work. Been told phone 111 or go to your walk-in centre. Have no words to express my disappointment.
GP surgery review: great-oakley-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: November 2022
Doctor was really understanding, offered great advice, medication, follow up medication review, good stuff
GP surgery review: great-oakley-medical-centre
Title: No appointments available
Rating: 1 out of 5
Visited: October 2022
Was trying to call and get appointment to see doctor. Called 72 times in 25 minutes. After finaly been answered got cold answer no apt left call back tomorrow at 8am. Hmmmm...... think this what I was doing past 25 minutes. 
When you get there doctors are truly amazing and I do love this surgery. But maybe they need more stuff for morning call answering.
GP surgery review: great-oakley-medical-centre
Title: Warm and friendly receptionist
Rating: 4 out of 5
Visited: October 2022
When I attended the surgery today at 3.15pm on 31st October I observed great work by the reception on duty. She was calm and dealt with everyone in a warm manner validating the concerns that were raised. She was very warm and really listened to people.  Not an easy job but she made it look easy!
GP surgery review: great-oakley-medical-centre
Title: Friendly practice I had a problem with my left
Rating: 5 out of 5
Visited: September 2022
I have a problem with my left foot as a result of breaks to small bones on several occasions. My foot and ankle were swollen and painful. The examination was thorough and I was given advice which has helped. The doctor was very kind and reassuring
GP surgery review: great-oakley-medical-centre
Title: Pleasant Practice
Rating: 5 out of 5
Visited: September 2022
Having moved quite often recently I went to the surgery and judging by past experience this was by far the best, nothing seemed too much trouble and the whole visit was great. Thank you so much.
GP surgery review: great-oakley-medical-centre
Title: Fabulous treatment
Rating: 5 out of 5
Visited: August 2022
Needed a professional to look at old wound, receptionist lovely and was seen same day by nurse who was very caring and dressed my wound with a follow up appointment. Fantastic service
GP surgery review: great-oakley-medical-centre
Title: Really helpful staff
Rating: 5 out of 5
Visited: June 2022
Having telephoned the surgery regarding some test results and finding out I needed a GP follow up the member of staff at the end of the call was very helpful and made sure that this would happen as soon as possible under their system and called me back when they said they would with an update on how successful they had been at getting what I needed. Very reassuring in what is a stressful time health wise. I find this to be the case with all my dealings with the surgery whether it's admin or the medical team.
GP surgery review: great-oakley-medical-centre
Title: Wonderful practice
Rating: 5 out of 5
Visited: May 2022
I would like to thank all of the staff for their kindness patience and help that you all give to me & my husband, you all do a wonderful job I cannot thank you enough, people are quick to moan but praise is not always given, but from us THANK YOU x
GP surgery review: great-oakley-medical-centre
Title: Fabulous GP practice
Rating: 5 out of 5
Visited: May 2022
Every member of staff from reception to the nurses and GPs are really helpful, friendly and totally committed to your health and wellbeing.  Friends and family who are at other practices do not have the same experience.  I'm very grateful for the support and expertise that I've received
GP surgery review: abbey-medical-practice
Title: Excellent Service from first contact and G P
Rating: 5 out of 5
Visited: July 2023
I banged my head and rang to get some advice. The Receptionist was excellent and after asking a number of questions relating to the severity of the injury sought advice from a doctor and then sent me a leaflet by text. I consider the service I received from the Reception Team and The GP was excellent and speedy.
GP surgery review: abbey-medical-practice
Title: Fantastic service
Rating: 5 out of 5
Visited: July 2023
I rang today as I needed to make an appointment for a prescription of tablets. Unfortunately the only appointment they had was a week tomorrow, when I would be on holiday. The receptionist asked me to wait a moment and after a few minutes on hold, she was able to tell me that she had spoken to a doctor and the prescription would be available today. They are tablets I have had before so I am so super grateful for this receptionists help. Thank you!
GP surgery review: abbey-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: July 2023
Booked in to see a Dr. I have never felt so at ease. The Dr was absolutely 100% and I knew he understood everything I was saying about wat was wrong. Came away with a plan at last, regarding my ailment that has plagued me for years.  Thank you Dr.
GP surgery review: abbey-medical-practice
Title: Thorough doctor appointment
Rating: 4 out of 5
Visited: June 2023
On my appointment for a prostate issue I was given the usual examination and advised with the help of diagrams that it was a matter of concern. The doctor arranged a rapid prostate pathway appointment with a consultant and after blood tests i ended up hospital due to complications from the prostate. I consider that the doctors professional approach and knowledge opened up the way for treatment to start early on my condition
GP surgery review: abbey-medical-practice
Title: Excellent patient services
Rating: 5 out of 5
Visited: June 2023
Excellent patient support by receptionist, couldn’t be more helpful and understanding. Empathy and compassion used throughout the conversation.
GP surgery review: abbey-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: June 2023
I’m very happy to be with Abby Medical, they are always so helpful and polite. I have great faith in all of the staff. I understand the great strain they are under, but so far they seem to have time for everyone and everything! Well done Abby Medical,keep it up best as you can.
GP surgery review: abbey-medical-practice
Title: Real encouragement
Rating: 5 out of 5
Visited: June 2023
Really great experience from receptionist right through to the doctor’s consultation, diagnosis, explanation, prescription, and personal manner.  So encouraged.  Thank you.
GP surgery review: abbey-medical-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: May 2023
Whenever I contact the surgery, they are always extremely helpful and polite. They do their very best to help you, and this is the same with visits. Well done Abbey medical Centre!
GP surgery review: abbey-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
Excellent service and care. Your reception staff are always helpful and caring.  The appointment system is second to none.  I have received phone calls from GP's lately due to ongoing problems with bloods causing hospitalisation this year in the evening which is unknown to me previously.  One of your go's has been incredibly caring, listening and actually solved the problem and monitoring the situation, so very grateful that I am fortunate enough to be one of your patients.  I have always been treated with care, empathy and professionalism.  
D the
GP surgery review: abbey-medical-practice
Title: Incredible service
Rating: 5 out of 5
Visited: May 2023
Your service is indeed a lifeline within your community. Your staff always pick up the phone with enthusiasm and kindness. I have experienced nothing but excellence and a professional persona from you all. I would like to thank all of you sincerely for your exceptional service. I have had minor surgery at your practice and been to visit the GP’s and have to say your service is second to none. 
Your App is brilliant. Ordering monthly medication is made easy and there is never an issue with collecting that from the local pharmacy. I cannot fault you as a practice and feel very privileged to be one of you patients.
GP surgery review: highcroft-surgery
Title: Positive review
Rating: 4 out of 5
Visited: December 2022
Had a situation in December which needed help. Called practice and got thru pretty quickly and was offered advice on the e consult thing. Having completed this I was contacted almost immediately with an appointment the same day. Was seen promptly and courtiously. Have also recently had need to contact Highcroft on behalf of ageing mother and have to say service has been exceptional.
GP surgery review: highcroft-surgery
Title: Diabolical service.
Rating: 1 out of 5
Visited: November 2022
I contacted the surgery around 15 times to speak a doctor or to be seen as I was having fainting episodes. I couldn’t get through so had to phone 111 and go to an urgent care centre and they ran numerous tests. I then tried to contact the doctors afterwards as I needed book blood tests. The surgery then failed to ring me via a phone call appointment so I had to book another which they then failed to ring back. I then took it upon myself to visit the surgery yesterday to ensure I would get a phone call and they said yes but I did not get a call again. There are no words, speechless.
GP surgery review: highcroft-surgery
Title: Need to move ASAP
Rating: 1 out of 5
Visited: November 2022
This surgery is appalling! You cannot get an appointment however you try, rude receptionists asking personal questions, constantly cut off when I got to one in the cue position then they blame it on the phone system, seriously this practice has let patients down and still using covid as an excuse
GP surgery review: highcroft-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: October 2022
It's the best surgery I have been to. The staff here go above the beyond to help patients. I understand some staff are new and are in training, as we all are at some stage in our lives. The doctors here are so helpful and call their patients even late in evening, if they are not able to contact during the day time. I can see they are very innovative with qr codes on prescription boxes downstairs and health kiosk next to reception. I regularly check my blood pressure at this kiosk which is automatically saved to my computer notes. If it's outside range a alert is sent to nurses. I love the econsult system and literally sent one while on the bus and within 2 hrs got a phone call back. I even had a video call with a GP. I thought all this is only provided by private GPs. I am very grateful for staff at Highcroft Surgery looking after me and my family.
GP surgery review: highcroft-surgery
Title: Good telephone system
Rating: 4 out of 5
Visited: October 2022
I was previously unhappy with the phone system as the calls get dropping. I reported this to the operation manager who very efficiently contacted their phone provider with me sitting in her room. The phone provider immediately tracked this call and reported that the call was dropped at my end, may be due to poor mobile signal. I tried using my daughter mobile who is on a different network and each time I called, it went through promptly. I was very impressed. The welcome phone message is also very precise and directs to the various menu options to choose from. Keep it up !
GP surgery review: highcroft-surgery
Title: Face to face appointment
Rating: 1 out of 5
Visited: May 2022
Was not able to make one unless I attempted to call at 8.00am even though I explained it wasn't urgent and would like to book in advance. Was advised that all appointments had to be triaged through econsult. Received a call the next day from someone who did not have access to my medical records so could not discuss context. Was advised I would need some tests and was told I would need to come into surgery to collect information regarding this for one of my concerns and for the other I was told that a pharmacist may be able to help but could not guarantee. I was then advised that once I had collected my information and carried out instructions re tests I would then have to call and find out my results about a week later. I only wanted a face to face appointment. I will be making enquiries about registering with another practice.
GP surgery review: highcroft-surgery
Title: Extension of sick note
Rating: 5 out of 5
Visited: May 2022
Quick phone call to reception at 11am and the sick note was extended. The link will be sent be texted to my phone. Simple.
GP surgery review: highcroft-surgery
Title: Econsult
Rating: 2 out of 5
Visited: April 2022
Just had a privately paid for ultrasound, advised to make appt immediately with GP, phoned ,no appts for next 8 days.
Advised to use Econsult only that is not accepting any ,temp closed.
No appointments at all,just wait a week and try again,absolutely rubbish .
GP surgery review: highcroft-surgery
Title: Everything you could want!
Rating: 5 out of 5
Visited: March 2022
I have just seen one of the senior doctors at Highcroft who was ‘the doctor on call’ today. He was calm, caring and knowledgeable. He listened, sought to gain a deep understanding of my conditions and needs and gave me clear feedback. Most of all, I would like to say how much I appreciated his kindness and patience.
GP surgery review: daybrook-medical-practice
Title: Getting an appointment
Rating: 2 out of 5
Visited: April 2022
I have resisted writing about our families experience with the surgery as I’m conscious of the challenges all public health services are facing currently. Having struggled for almost three weeks to get a non urgent appointment over the phone (I did not want to attend the practice as we had been repeatedly informed via text not to attend without an appointment due to COVID concerns)I felt compelled to write this. We are a relatively young and healthy family group. We as parents have some agency and were able to push beyond systems that did not work to get an appointment when my 10yr old became unwell recently. I worry for the large group of elderly/vulnerable people who may not be able to, that may live alone, be isolated. Given the the practice local demographic there must be large numbers of these vulnerable people dependant on its services. I’m not sure all of them would have either the persistence or resource practical or emotional to break though and may go untreated. It’s a worry I’m sure others must share.
GP surgery review: daybrook-medical-practice
Title: Appaling!
Rating: 1 out of 5
Visited: January 2022
I have been with this practice for nearly 60 years and would have defended them to the hilt, but it has become the most appalling practice ever, I am so bitterly disappointed.  Come on Daybrook what ever is the matter with you, please get your act together.  Your new telephone system is just dreadful and incredibly stressful, it is hopeless as are the doctors now it seems!
GP surgery review: willowbrook-medical-practice
Title: Lack of care
Rating: 3 out of 5
Visited: February 2023
Prescriptions sent to Skelmersdale not Sutton-in-Ashfield where I live. Repeatedly asked for this Skelmersdale pharmacy to be taken off of my records. Today's Prescription sent to Skelmersdale again. Why !
GP surgery review: willowbrook-medical-practice
Title: Unorganised
Rating: 1 out of 5
Visited: January 2023
Had to go to AE as my heart beat went to 146 a minute,  had a 10 hour wait and was given treatment to sort it out , got to say kingsmill was under a lot of pressure and was outstanding, they told me willowbrook would contact me due to it being a heart issue. Rang for a note for work and explained the situation the Dr rand the next day and again explained the situation and issued a electronic note. 
10 minutes later I got a call saying I need to see a Dr face to face but couldn't do it then , I had to ring the receptionist,  I did and was told the next appointment available was in two weeks,  or ring in the morning to get a telephone appointment ( what chance have I got to get that) 
I had just talked to a Dr on the phone twice so why couldn't it be sorted then , so I'm waiting two weeks for a possible heart issue to reappear and go to Kingsmill again.
 This is no good for my mental health and causing me more stress and anxiety.
GP surgery review: willowbrook-medical-practice
Title: Pre appointment
Rating: 1 out of 5
Visited: January 2023
9days ago I asked to see a gp, was told by receptionist I couldn’t but she could book me a pre appointment which was by phone call . Today (Friday 13th January ) I’ve waited in all day for the call, which has not happened . I have arthritis and wanted to see someone about it as I’m struggling . I’m also a carer for my husband . If I can’t do things for myself how am I to help my husband ?
GP surgery review: willowbrook-medical-practice
Title: Shocking rude telephone staff
Rating: 1 out of 5
Visited: December 2022
This practice goes from bad to worse. The telephone staff are rude and inconsiderate. The waiting times are ridiculous. 40 minute wait with 2 in a queue. This is the worst GP surgery in Nottinghamshire.