janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: wellfield-medical-centre
Title: Appointment
Rating: 2 out of 5
Visited: March 2023
It's impossible to take an appointment to this GP. It's one week that I try to call for an appointment but no chance.
GP surgery review: wellfield-medical-centre
Title: GP was extremely unhelpful
Rating: 1 out of 5
Visited: February 2023
Spoke to a gp today 13/02/23 @ 15.59pm regards an extension of a fit note after a 4-night stay in hospital and GP was just oblivious as to why I needed the extension. She is the medical professional but its left to me to explain why I'm having my current issues even though my hospital notes have been sent to the surgery. She then cut off the call and didn't even have the curtesy to call back. Absolutely terrible experience at a time when I need them most.
GP surgery review: wellfield-medical-centre
Title: Needs to shut down
Rating: 1 out of 5
Visited: July 2022
It took more than 4 years for my child's ENT to find a medication that finally works for their allergies. Ordering this medication is supposed to be straightforward as I have had an appointment with the Gp and asked to have it on repeat prescription. This was approved by the Gp but each time I order from my pharmacy the surgery doesn't send them the prescription and I have to chase it up .I don't like ringing the surgery because the receptionist are very rude and extremely unhelpful. They will tell me the prescription has been sent when it hasn't. My child has gone for 2 weeks on more than  1 occasion without her medication and its not a medication that I can buy over the counter.  This surgery needs to be shut down it is of no use.
GP surgery review: wellfield-medical-centre
Title: Impossible to get threw v
Rating: 2 out of 5
Visited: May 2022
Unable to get threw via phone,
Rang at 8am waited around 35 minutes in queue go tot hunger two and the line cut off
So rang back waited 56 minutes got threw to a rather rude receptionist to be told to call back 8am in morning or use online booking.
Attempted to use online booking but need access code from practice so tried to call practice again and could not get threw at all
GP surgery review: wellfield-medical-centre
Title: Good Surgery
Rating: 5 out of 5
Visited: March 2022
The last 2 years have been very challenging with covid being around.
I have in the past called this practice for lack of appointments. While waiting to be seen by the GP I took note of what was going on. the reception staff are run off their feet, call after call, people at the door complaining. I for one will never complain again. The staff are human beings just like you and me. The abuse they got was unblievable and that was in a short time i was sat waiting. Please be kind, they are doing the best they can. hats off to you all. Hope you are all well. keep safe. Thank you
GP surgery review: wellfield-medical-centre
Title: Disappointing service
Rating: 1 out of 5
Visited: March 2022
It is beyond understanding when everything is back to normal and even masks are not required to wear in any in door setting then why this surgery is still sticking to the pandemic setting?
This surgery is still not having face to face patient bookings; it is shocking when every setting is back to full capacity this surgery is not. 
They ask to ring to get an appointment booked but it takes ages to reach to them. 
Highly disappointed.
GP surgery review: cornerstone-surgery
Title: Excellent doctors surgery
Rating: 5 out of 5
Visited: April 2023
Asked to rate the experience happy to do so 
Good time frame for appointment and good service when I went 
Would recommended
GP surgery review: cornerstone-surgery
Title: Lack of email address on website
Rating: 3 out of 5
Visited: October 2022
Had to ring as no email address easily accessible online. 
Hospital won’t send info to gp -‘you do it’
My time being wasted and reception team time wasted as having to ring up to tell them info. Can’t get through so given up.
GP surgery review: cornerstone-surgery
Title: Caring GP
Rating: 5 out of 5
Visited: September 2022
Very impressed with my consultation today. Thank you to the staff for being prompt and the Doctor for discussing my multiple ailments 
They treated me with care , dignity and respect
GP surgery review: cornerstone-surgery
Title: Thank you to the Nurse
Rating: 5 out of 5
Visited: September 2022
My partner saw the Nurse for a health check, very detailed and looked at some of my medication and asked the doctor to line up my prescriptions 
This helps me a lot. 
Felt a whole lot better when I left, Just wanted to tell the staff they were so very kind
GP surgery review: cornerstone-surgery
Title: Over an hour delay
Rating: 1 out of 5
Visited: August 2022
This is my 2nd visit and both have been long wait times with minimal care by the GP’s.

On this occasion a patient was called 45 mins after her appointment and then sent back whilst the General Manager had a meeting with the GP to which I heard conversation on rotas and administrative tasks. Both me and the other patient spoke to the receptionist but the general manager and GP persisted in their conversation. The patient was called in 20 minutes later and now the GP is at least an hour behind and still talking to the general manager rather than seeing his patient. 

The last time I came there was still a big wait and then I was queue jumped by another patient for the reason she had to go to work and therefore completely neglecting that I was also working and came out of work for the appointment. The GP was very unhelpful and I had to come back again 2 days later to see another GP who was much better in his assessment.

There are things that are good such as the ease to make appointments and the receptionists who are friendly. 

It does feel that Cornerstone surgery isn’t the surgery it once was and so it should act upon certain things that are within the control of the management to provide a good duty of care and reduce patient wait times.
GP surgery review: dalefield-surgery
Title: Not good
Rating: 2 out of 5
Visited: October 2023
Line is constantly engaged, managed to speak to someone at 8:40 to be told there is no appointments for my 2 year old when they should be seeing children under the age of 8 on the same day. Wasnt even offered a GP federation appointment for today. It is the second time they tell me to go accident and emergency. Was there a week ago because again, none of the GP's can see my 2 year old.
GP surgery review: dalefield-surgery
Title: Abrupt and Lacking in Empathy
Rating: 1 out of 5
Visited: June 2023
Several experiences of this now. Everytime we make a phonecall to Dalefield Surgery we really polite and everytime we are greeting with a very abrupt person on the phone, who is usually lacking in empathy and wants to end the phonecall as soon as possible. We've had occasions where we were not given the opportunity to fully explain our issue. These issues have been reported to the practice manager several times but still remain.
GP surgery review: dalefield-surgery
Title: Eating for hours
Rating: 1 out of 5
Visited: July 2022
My mum has dementia they made her wait for over a hour for her appointment she's been going to this doctors about 50 years its disgusting that she has to wait this long
GP surgery review: dalefield-surgery
Title: Incredible
Rating: 5 out of 5
Visited: February 2022
This practice is BY FAR the best GP Surgery I've ever had! The doctors take time to listen, and don't make you feel rushed. The other clinical staff are sensitive and supportive. Of course the telephone lines are long in the mornings, try finding a doctors that isn't, but it's worth sticking with the wait and the reception staff will be efficient, fair and helpful.
GP surgery review: dalefield-surgery
Title: Very rude reception staff
Rating: 1 out of 5
Visited: January 2022
We have been greeted very poorly both on the phone and in person with rudeness from the reception staff. You will often be greeted by ‘what’s wrong with you’ and ‘what do you want’. 
The practise have also messed up my prescription on numerous occasions and has meant I have been late getting my medication. The GPs and practise nurses are very friendly and professional. They do not work alongside many of the online services and it often takes nearly an hour to get an appointment through the phone.
GP surgery review: heaton-medical-centre
Title: Very bad service for test results
Rating: 3 out of 5
Visited: December 2022
The current appointment system to see or talk to a GP is truly appalling but seems to be the same at most surgeries. However when a patient has had tests and quite rightly wants the results asap, the system in place is completely unacceptable. If the test needs GP discussion with the patient then an appointment should be provided,  not the patient joining the queue the following day in the hope they can speak to someone. This is wrong and uncaring when people are worried about their results.  Getting through is immensely stressful and often results in no appointments available.  Please look at this with some urgency and have a thought for patients as all my family and friends have never had this problem at their GP surgery.
GP surgery review: heaton-medical-centre
Title: Disgusting service
Rating: 1 out of 5
Visited: December 2022
186 times I called in 17 min could not get through.
Finally I did all appointments with GPS gone. 
Given a  very short notice appointment of 20 mins with a federation nurse as very desperate for help.
The receptionist was hostile towards me as she could not find me on her list even shouted out well are you a patient here. 
She kind of blamed me for not being on her list I her words  I am running 2 surgerys here you know. 
I then waited 60 mins to see the nurse. 
Whom said would send me for an urgent scan. Thank you 
The week after the hospital called to book me in for a consultation not a urgent scan the wait was another 10 weeks she said no it's not down as urgent. 
The surgery then sent for me for an  over 40s check up. 
9 yrs 5 mths to late as I am approaching 50.
The wait again 25 mins the surgery was empty. 
I went to a lovely receptionist this time whom said oh have you not been told the nurse who your appointment is with isn't in today. 
Oh I have checked in and been sat there for 25 mins on my day off! 
So I'm sorry but there are a lot of staff that work at the surgery you can not see a doctor if you work you can not get through. 
The service is very poor. 
Very 
I do not recommended this surgery
GP surgery review: heaton-medical-centre
Title: Full mot
Rating: 5 out of 5
Visited: October 2022
Went in to the doctors today and saw a practice nurse she went above and beyond to help me with my queries and questions about things and gave me a full mot I left feeling like I had all the answers I needed and feeling happy because of the nurse that saw me she’s absolutely lovely
GP surgery review: heaton-medical-centre
Title: Poor standard of care
Rating: 1 out of 5
Visited: September 2022
Shocking standard of care from this surgery. Phone appointment booking system is a lottery and online booking system is ineffective. I am diabetic and have not been feeling well.  Could not make an appointment with a GP and was seen by a paramedic who was going to have a prescription authorised by the GP. Two weeks later and still waiting to hear back. GP's are hiding behind COVID excuses.  Open your doors and do your jobs or someone is going to die on your watch!
GP surgery review: heaton-medical-centre
Title: Frustrating and annoying
Rating: 1 out of 5
Visited: August 2022
I have an acid problem and recently it got worse so doubled up on a couple of days as I was told in the past by gp ok to do so .filled my repeat note but asked for more tablets as I am going on holiday shortly and didn't want to run out of tabs the medical centre rang to say I was being reviewed and would get a phone call. But didn't tell me that I wouldn't have any medication at all which resulted in me having severe acid for two weeks got my phone call when I complained was told sorry but move on it's not our fault it's the government's???and guess what the doctor advised make a phone appointment for four weeks time as my tablets are twenty eight that's just in time to run out so now left to worry no attempt to reassure me no bedside manner abruptness uncaring and bad attitude  don't feel like I want to ring but as it's almost impossible to get though probably doesn't matter anyway makes you wonder how many old people worse than me in the Heaton area are suffering if they don't like the job leave won't matter much to residents as you can't get see anybody for a month and when you do it's a phone call
GP surgery review: heaton-medical-centre
Title: Can't get through on the phone
Rating: 2 out of 5
Visited: February 2022
I have been trying to get through on the telephone for two hours. I waited until after 11.00 and didn't ring on a Monday because they are busy. When can you bother them? Held in a q "we know you are waiting" "call is important to us", cuts off! Three attempts hanging on then cut off, been trying since 11 it is now 1 pm. Appalling I need test results. Last time I walked up there and people were leaving rather than q through door with only one person on reception.
GP surgery review: heaton-medical-centre
Title: Efficient!!
Rating: 5 out of 5
Visited: February 2022
The staff at the practice are so lovely in my experience, the GP was also very nice and thorough over the phone, feel very confident in their clinical decisions and grateful to be sorted so quickly.
GP surgery review: spring-house-surgery
Title: Terrible Service
Rating: 1 out of 5
Visited: December 2022
Appalled, rang at 10.45am on 23/12 as housebound mum who lives a minute away from surgery is showing signs of a UTI which she often has succumbed to in recent weeks. To avoid a hospital visit via ambulance especially at this time, we asked for either antibiotics she has had before or an appointment. Anyone who has an elderley relative knows how this can escalate. Told by the receptionist that we need to either call 111 or the out of hours after 6.30pm as there are no appointments available. How was my mum assessed? By someone who had no medical training whatsoever! We know the signs and as they are now not open till Weds, we have to hope she does not deteriorate. She suffers from a multitude of heart and kidney conditions. No wonder A&E are on their knees, GPs need to not allocate responsibility to assess a patient to someone untrained, something which a few seem to relish. Very upset as a quick assessment now could mean the difference between staying in her own home or attending hospital via ambulance. We would have happily popped round with a sample to test but the untrained individual had a script and stuck to it, no matter the possible consequences.
GP surgery review: spring-house-surgery
Title: Poor service - unreasonable processes
Rating: 1 out of 5
Visited: November 2022
Called yesterday as recently had surgery and feeling very unwell. 
Asked for a phone appointment as suspected this would be quicker. Explained the situation and told appointment 2 weeks later 12th December. Told to call at 8.00am if I wanted an earlier appointment. 

I called surgery today,  dead on 8.00am, I was 12 in the queue. I waited for the operator to be told no appointments and to ring back at 1.00pm!

Extremely poor service and so frustrating. What  does the working person do who can’t simply drop everything. Don’t want to go to a&e to block up emergency services! So we struggle on feeling like rubbish! 
Time to think of a process that works for the patients !
GP surgery review: ancoats-urban-village-medical-practice
Title: Great practice, fantastic Doctors
Rating: 5 out of 5
Visited: August 2023
Best gp practice fantastic Doctors, nurses and reception staff.
I am no longer a patient at this practice as moved out of the area, but wish I could have stayed with them, still work in the vicinity though, I always recommend this practice to my clients within my job role.

As I know they are in safe hands go above and beyond, do not rush your appointment and really listen to your concerns and involve you in decision making.

When needed will do home visits even though very busy.

Very good also with the homeless  I cannot recommend urban village practice enough, every Doctor here are compassionate and really do care about their patients.
GP surgery review: ancoats-urban-village-medical-practice
Title: Ace practice
Rating: 5 out of 5
Visited: August 2023
Everyone is always so friendly and efficient. They take time to understand things and proceed with great care and attention.
I feel lucky to live close by to such a great practice.
GP surgery review: ancoats-urban-village-medical-practice
Title: Amazing practice
Rating: 5 out of 5
Visited: July 2023
Always been able to contact a GP for any issues I have had regarding physical and mental health staff are second to none when it comes to patient services always professional and extremely supportive and empathetic.
GP surgery review: ancoats-urban-village-medical-practice
Title: Excellent practice to be a patient
Rating: 5 out of 5
Visited: July 2023
I have been a member of this practice for about 15 years and have always received the best care possible. 

I was diagnosed with breast cancer in January and have undergone surgical treatment for this. Thankfully l was told in May that l am cancer free and didn’t need chemo or radiotherapy. Despite being overjoyed that l was cancer free l was left with complications from the surgery and am still having weekly treatment for this.  

During the past 7 months l have experienced a range of emotions from being scared to death, anxious and relieved in equal measures. 
Throughout this time all the staff at Urban Village Medical Practice have played a part in helping me cope and working together to get me fit & healthy.

The friendly receptionists and other admin team have always been so helpful and made sure that any queries have been responded to in a timely manner and l have received a phone call or appointment if needed. 

I have received excellent care from the pharmacist, practice nurses & GP’s who have not only been there to care for my medical issues but also provided much needed reassurance and advice on my mental health, which had really suffered during this time. 

I am so thankful that myself & my family are registered with such a lovely, caring, professional GP practice that has always put its patients at the heart of everything it does and provides excellent care despite the many challenges that all NHS services are experiencing at the moment.
GP surgery review: ancoats-urban-village-medical-practice
Title: Dr practice
Rating: 5 out of 5
Visited: June 2023
The doctors and staff at the Urban village medical practice are amazing and the service is outstanding
GP surgery review: ancoats-urban-village-medical-practice
Title: Outstanding care
Rating: 5 out of 5
Visited: June 2023
I have been a patient with uvmp for 20 years and have nothing but praise for them. 
The doctors & nurses are professional and caring and will help you with any health problem. All staff are caring, warm and compassionate. 
They will fit you in on the same day or offer you a same day telephone call. They have an online system which works well for explaining your problems and what you need. 

my gp is the most amazing one there. 
She has supported me since I have been a patient and is so caring, understanding and genuine. She always listens to me and goes the extra mile. I am grateful to have such a fantastic gp and access such a brilliant medical practice.

The care is outstanding and they help so many people including homelessness, substance misuse and mental health. 

 If they read this. Thank you :)
GP surgery review: ancoats-urban-village-medical-practice
Title: Dealt with quickly
Rating: 5 out of 5
Visited: June 2023
I contacted the practice this morning with a problem that was causing me to be very anxious, the person I spoke to was really helpful and made me feel better.  They arranged for me to see a doctor this morning and I am reassured about my problem

Thank you for everything you do
GP surgery review: ancoats-urban-village-medical-practice
Title: emergency contraception
Rating: 5 out of 5
Visited: June 2023
very impressed with the practice. Submited an online form requesting emergency contraception. Was called the same day by a very knowledgeable doctor and received my prescription straight away.  Then booked in for an appointment later in the week for a long term solution.  All options were discussed fully and with kindness.  Urban Village have a great team from the reception to the doctors and nurses. Thank you
GP surgery review: ancoats-urban-village-medical-practice
Title: Really caring team of GP’s
Rating: 5 out of 5
Visited: May 2023
Hear so many horror stories about different people and their GP experiences but I never have nothing but good to say. The entire team are so patient focused and do a great job, even in the current situation with longer than normal wait times. They call when they say they are going to call and keep you informed which I know isn’t always the case with GPs’s workloads at the moment.
GP surgery review: ancoats-urban-village-medical-practice
Title: High Quality Service
Rating: 5 out of 5
Visited: May 2023
I was invited to attend the practice in person following an internet triage system earlier on the same day.  The doctor gave me their full attention and explored various possible causes for my symptoms and proposed a range of investigatory procedures, always checking that I understood her plan of action.  They also engaged in light problem-free conversation, making me feel respected 
and valued as a human being.  It was a thorough holistic assessment.  I left feeling very reassured.  Excellent experience.
GP surgery review: city-health-centre
Title: Terrible practice. A complete failure.
Rating: 1 out of 5
Visited: October 2023
Every time I request my repeat prescription it is rejected. I am asked to come in for an asthma review and until I do,  I cannot pay for, and receive my inhalers. So I come in for an asthma review, which never seems to be logged by the practice, so next time I request the prescription, I am told I need an asthma review. I have to phone, and wait on hold for between 30mins to an hour. Then wait around a week to receive an appointment. All of this just to receive a repeat prescription. Your service is truly appalling. The lack of empathy received during phone calls is alarming.
GP surgery review: city-health-centre
Title: Nice staff but inefficiently run
Rating: 2 out of 5
Visited: September 2023
I've wasted a lot of my time over the years turning up to appointments only to see nurses who are unable to prescribe what's needed or unnecessarily because the triage was improperly conducted. Last year, just to get the contraceptive pill, it took 2-3 visits to the surgery, a phone call with a clinician and a follow up phone call because my prescription wasn't issued. It took about a month just to get to this point, which left me without my usual contraceptive for several weeks while I was on holiday. This time round, I requested a cervical screening because I couldn't remember when I had it last and it felt about time. I mentioned this on the online consultation form. I was asked to book an appointment so I assumed my record had been checked. However, I was told on turning up to the appointment that it wasn't due. So again, I wasted my time on yet another unnecessary appointment. Additionally, there seems to be a disconnect between the triage and your record because I was told to make an appointment when I already had one. After I missed the phone call from the surgery, I called to make an appointment straight away. I was told it was because admin staff conduct the triage and can't view your record that I was misadvised to make an appointment. Surely, in times when NHS resources are scarce, this is not the most efficient way to run a practice? In the past (pre-COVID), it would have been a quick phone call to make an appointment and a 10 min appointment with a doctor. That would have been final and not the protracted saga of today.