janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: ammonite-health-partnership
Title: Excellent service
Rating: 5 out of 5
Visited: October 2023
After a recent late afternoon emergency dental appointment where I had to go back the following day for a potentially difficult tooth extraction, I rang the GP surgery and left a message asking it it would be possible to get a prescription for meds to help my anxiety as I have an absolute terror of dentists.  I got a call back almost straight away and the receptionist couldn't have been more empathetic and kind and said she'd see what she could do. I got a text message at 7pm that evening to say a prescription had been sent to the pharmacy for me to collect in the morning. The tooth extraction was successful and stress-free and I cannot thank the GP surgery enough because without their help there is no way I'd have coped. Excellent service all round
GP surgery review: ammonite-health-partnership
Title: Great practice in general
Rating: 5 out of 5
Visited: July 2023
Following a 111 call and a call to reception, I was given a same day consultation with a lovely doctor who listened to all my independent and not necessarily linked symptoms. She diagnosed Shingles, which I had mistakenly thought was a reaction to the antibiotics given for a UTI. 
Unfortunately, I lost a whole 24 hours because of a disappointing phone consultation the day before. 
Despite all the information I had given reception and previously given 111, (as my e-consult concluded that I needed to see a GP), this doctor had clearly failed to read my notes. I had to repeat the whole scenario again, feeling exhausted and in pain. I believe she failed to ask the right questions which would have saved me a day of painful, undiagnosed Shingles. Instead, I was given steroid cream and antihistamines following an unsympathetic and non thorough phone call.
I do wish to balance this disappointing experience with the mainly exemplary service I have received by reception, doctors and nurse practitioners alike.
GP surgery review: ammonite-health-partnership
Title: A different class of doctor
Rating: 5 out of 5
Visited: May 2023
Recently swapped from another practice, I cannot recommend highly enough this practice and Tunnel Road.  

All staff are friendly and helpful and I have received an outstanding service since swapping, one of my ongoing issues was resolved with an econsult, telephone call, appointment and prescription within 24 hours ! unbelievable.

Thank you to everyone who works here and the management team, every experience I've had with them has been a positive one.
GP surgery review: ammonite-health-partnership
Title: Amazing reception staff
Rating: 5 out of 5
Visited: April 2023
My family and I were staying in Bridport on holiday, when my daughter became unwell. Your receptionists were amazing and went above and beyond to get my family the help we needed on what turned out to be a very stressful day. I can not thank them enough!
GP surgery review: ammonite-health-partnership
Title: Compassion from receptionist
Rating: 3 out of 5
Visited: April 2023
I phoned this morning about a confusion in trying to sort an appointment for my husband.  The receptionist was so patient and compassionate about the problem and recontacted the doctor for us. It was a desperately needed bit of empathy in a period of mental health trials. I wish I had asked her name, I hope you can find out from my details and thank her.
GP surgery review: ammonite-health-partnership
Title: Great Practice
Rating: 5 out of 5
Visited: March 2023
I had to change GP office unexpectedly and went into reception. The lady was so helpful, kind, and understanding. She set me up with appointment within the week and sent me email next morning. Felt very cared for, very grateful for quick attention.
GP surgery review: ammonite-health-partnership
Title: great support
Rating: 5 out of 5
Visited: February 2023
I had a medical concern this morning - within an hour I had help from two members of staff and the help I needed. A big thank you.
GP surgery review: barton-house-med-practice
Title: A recent appointment and referral
Rating: 0 out of 5
Visited: October 2023
I recently had a face-to-face appointment with a doctor. They were a very nice, caring doctor who addressed my issues and arranged an x-ray.  
At the time the doctor said they would call me to discuss the results. After 2 weeks I thought it strange that I had had no phone call. So by chance I looked on my NHS app. There were the results and my x-ray showed Osteoarthritis in C5, 6 and 7. It also suggested a referral to Musculoskeletal clinic.  
Being quite computer literate I looked under referrals and booked myself in for a phone consultation. I have since looked back on my app and the words "patient informed" have been added. To date I have not had any contact from either my doctor or the surgery, which leaves me wondering: A) if I was less computer savvy how would I have found out? and B) what do I do in the meantime to help my condition before speaking with the Musculoskeletal clinic?  
I am disappointed that my doctor hasn't made contact, if only to reassure me that there are things I can do to help my pain, headaches etc associated with this condition.
GP surgery review: barton-house-med-practice
Title: Fantastic Service
Rating: 5 out of 5
Visited: October 2022
I was not feeling well. I called at 0800. I was in a queue of 6. When I got to the front, I was treated with curtesy and understanding. 
I was asked to await a call. I explained that I have no signal, but can receive emails. About 30mins later an email arrived with the offer of an appointment that morning. 
I attended, and was seen early. My problem was diagnosed and treated. 
This is a superb service. I am enormously grateful, thank you.
GP surgery review: barton-house-med-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
We have lived in this area for the last 8 years and have had nothing but the best service from this practice. The doctors, nurses and all the staff are amazing. Thank you for all your help.
GP surgery review: barton-house-med-practice
Title: Great nursing support
Rating: 5 out of 5
Visited: July 2022
Have been seeing Practice Nurse SNz since had major surgery for help with wound care.  Very supportive, helpful and a credit to the practice.
GP surgery review: lyme-bay-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: November 2023
I arrived at the surgery late in the afternoon with a concern which had been raised by a physiotherpist at lunchtime. Within minutes of arriving, a nurse was taking a blood sample, it was analysed within 10minutes. I then saw the duty doctor who prescribed a precautionary medication and there and then referred me to Dorchester hospital to arrange for a scan, to determine decisively if the potential problem was substantial. This was an amazing service, as swift as it was helpful and I wish to register my sincee appreciation of all concerned, from the reception team onwards. Thank you.
GP surgery review: atrium-health-centre
Title: Inconsiderate
Rating: 3 out of 5
Visited: September 2023
Two weeks ago, I was given a telephone appointment with a GP for Tuesday afternoon.
I stayed in by my phone from 11.30 am onwards to ensure I had good mobile phone signal.
At 17.35, I hadn't been called so rang the surgery to check whether I had been forgotten or needed to be patient.
I was informed that the GP was sick, so I wouldn't be getting a call.
I was rebooked in for 3 days time with another GP.
I was very disappointed that a text or call wasn't sent to me to inform me that my phone appointment had been cancelled.
If I need to cancel an appointment, I am expected to inform the surgery and would do so out of common courtesy.
There was no apology from surgery staff.
In my own experience, reception staff in this surgery are not so busy to not have the time to inform me of the cancellation.
Whenever I have made an appointment, I am immediately informed of the details by text.
Of course staff spent more time dealing with my phone call than a quick text would have taken
This is extremely inconsiderate.
GP surgery review: atrium-health-centre
Title: First Class Service
Rating: 5 out of 5
Visited: June 2022
I have had to contact this surgery quite a few times since March of this year for specific conditions in addition to the routine checks of my blood sugars and repeats of prescriptions.
My experience has been that the various Doctors involved have listened to my information, have got back to me in a matter of a few hours and have responded with consultations ( including three face to face in a period of 8 weeks), tests, referrals and medications. All the doctors and ancillary staff have been friendly, caring and very responsive.
I thoroughly recommend this practice and the doctors who staff it. Thank you all.
GP surgery review: fordington-surgery
Title: Fordington  Surgery
Rating: 5 out of 5
Visited: January 2024
I changed practice in the last year after a life time at my previous surgery. The difference is amazing from the receptionist who listen and direct you to the correct process, the  nurses, carers group,  Gp they all make you feel important and a person. They helped me to get used to the on line services, send reminders for appointments.

I feel confident that my health needs are being met by a great team of professionals.
GP surgery review: milton-abbas-surgery
Title: Out of this world care and treatment
Rating: 5 out of 5
Visited: June 2023
In the last few months I have been treated with such care and attention by the doctor's and all staff at Milton Abbas surgery. For medical reasons I have been there daily for my family for a week - and everything is met with time, humour and compassion. They have also gone above and beyond to support me personally and the trying times we have faced would have been 100 times harder without knowing we have their constant support. We get face to face appointments either in the morning or afternoon sessions, quick calls and emails to check our welfare are regular and I have never experienced such expertise in my life. I cannot thank the surgery and all staff enough.
GP surgery review: milton-abbas-surgery
Title: Pretty wonderful
Rating: 5 out of 5
Visited: December 2022
Being a practicing medical doctor gives a unique insight into how great a practice is. This is especially true in the current medical climate with scarce resources and precious appointments. This is a great practice . Completely recommend you and your family to be cared for at Milton Abbas . From root to branch there is excellence at work here .
GP surgery review: milton-abbas-surgery
Title: Fantastic GP Practice
Rating: 5 out of 5
Visited: August 2022
Quick to answer the phone, receptionists cheerful and helpful, no long waits for an appointment, appointments are on time, amazing and really helpful pharmacy team, GP’s never make you feel rushed. All GP practices could learn a thing or two from this one!
GP surgery review: poundbury-doctors-surgery
Title: Fantastic Service
Rating: 5 out of 5
Visited: June 2023
Needed a screening appointment, rang and spoke to the very helpful receptionist, booked appointment for the following day.  Attended the appointment and received outstanding service again.  Really friendly practice nurse who put me at ease.  I was in and out in about 5 minutes.  Kindness and compassion was evident throughout.  This is a first class service, thank you.
GP surgery review: poundbury-doctors-surgery
Title: The best surgery I have ever been registered with.
Rating: 5 out of 5
Visited: March 2023
I have moved around quite a lot and been with many GPs surgeries over the years but I’ve found Poundbury Surgery outstanding! I have nothing but praise to offer. The staff are always helpful and kind, and I have always been able to speak to, or see, a doctor if I’ve needed to. I can’t thank them enough!
GP surgery review: poundbury-doctors-surgery
Title: Just Brilliant
Rating: 5 out of 5
Visited: October 2022
Quick and efficient flu and covid vaccination clinic appointment. Lovely smiley and informative staff. We feel very lucky to be registered with such a brilliant practice. Thank you to all the staff, setting up, organising and running these clinics on their weekends. We are extremely grateful, thank you
GP surgery review: puddletown-surgery
Title: Going Above and Beyond
Rating: 0 out of 5
Visited: September 2023
I have always found this Practice to be exceptional bur yesterday I cut my foot and rather than clogging up A and E, I called the surgery for advice. They made an appointment for me to see a Practice Nurse in the afternoon which I did and the wound was cleaned and dressed. Fantastic, caring service as always and to be highly commended.
GP surgery review: puddletown-surgery
Title: Fabulous Practice
Rating: 5 out of 5
Visited: July 2023
Helpful and friendly staff. Open surgery useful and give the option if a desperate appointment is needed. I would recommend this practice to all my friends and family. Thank you very much for the service you provide!
GP surgery review: queens-avenue-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2022
We have only been registered with the surgery for about a year but have nothing but praise for them. 
The phones are answered promptly. The reception staff are friendly and helpful and we cannot fault the service we have received. Thank you.
GP surgery review: queens-avenue-surgery
Title: The best GP practice in the town
Rating: 5 out of 5
Visited: August 2022
I have been going to this practice for 26 years and they have always been helpful and accommodating. I have never been spoken to rudely, the receptionist does ask if I can give her an idea of why I need the appointment but I know that this is only because they want me to see the right person! I cannot speak highly enough of this practice.
GP surgery review: the-prince-of-wales-surgery
Title: look at other Surgeries first
Rating: 1 out of 5
Visited: December 2023
Constantly running late with appointment times ,yet when a patient gets there late due to traffic chaos and mix up with transport , the Nurses appointment of 10minutes cannot be kept , as now to busy ??????? So where did the 10 minute appointment go in the space of 30minutes, as 1 patient out at 4 and we sat there for 10 mins. Not the first time the same patient has been treated , lets say not in the way a patient should be.
GP surgery review: the-prince-of-wales-surgery
Title: Caring practice
Rating: 5 out of 5
Visited: May 2023
I have always been extremely happy with this GP practice, for the last 10 yrs or so that I have been living in the area. I have always felt valued and cared for and listened to, and feel I have always received an excellent service from everyone concerned. The care, empathy and time I received during my most recent appointment for blood tests, that I am usually extremely anxious about, was wonderful. Two very caring kind nurses looked after me so well, that I genuinely did not feel a thing, and I left the appointment feeling wow! Thank you.
GP surgery review: the-prince-of-wales-surgery
Title: Brilliant
Rating: 5 out of 5
Visited: August 2022
Walked (limped) in without an appointment to minor injuries unit and right from initial greeting by receptionist to doctor, x-ray front desk/x-ray nurse and nurse reviewing the x-ray, all really welcoming, calm and helpful.

I was out in 45mins and felt much more relaxed.

Well done team, thank you
GP surgery review: the-prince-of-wales-surgery
Title: no availability
Rating: 1 out of 5
Visited: February 2022
I have tried to make an appointment for my husband and unable to make an advance appointment.  We have been asked to call at 8am in the morning but by the time we get through all appointments are taken after been on the line for ages.  Shocking service and my husband needs to see someone as needs to go back to work and is struggling with walking and pain in his shoulders, legs and hips. He won't be able to pass a medical at this rate.
GP surgery review: kinson-road-medical-centre
Title: Fantastic District Nursing team!
Rating: 5 out of 5
Visited: November 2023
I was delighted with the end-of-life care the District Nursing team provided for my mother in the last week of her life. They were available 24/7 and could be contacted easily. Whenever we had any concerns that my mum was distressed or in pain, we could make a call at any time day or night and a nurse would arrive promptly. They were always very kind and sensitive and knew what to do in order to make her comfortable. Arrangements were put in place very quickly to provide a hospital bed and other necessary equipment. It made such a difference to us knowing that such help was available. Many thanks!
GP surgery review: kinson-road-medical-centre
Title: Helpful practice
Rating: 5 out of 5
Visited: June 2023
Staff couldn’t have been more helpful or supportive, from start to ongoing treatment , nothing to much trouble, both Doctors that I saw were extremely supportive, I can’t thank them enough, I hope they stay at the practice, they are both a credit to their profession
GP surgery review: kinson-road-medical-centre
Title: Emergency Let Down
Rating: 1 out of 5
Visited: May 2023
My wife had a street accident on Monday morning 22 May 2023 falling over on the raised stones next to the pedestrian light crossing in Kinson just out side the South Coast Power House Gym who rushed out to help her. She had damaged her nose, her head. They managed to stop the bleeding of her nose but were concerned that she could have concussion seeing the state she was in. They stated that she should get treatment quickly just in case. So when I drove to pick her up I took her round the corner to Kinson Medical Centre. Told them what happened they said a nurse would check her out but would have to wait about 50 mins, so had to sit down which I thought would help her to relax. They asked for her date of birth then found out it was not our surgery so they refused to see her, they asked us were our surgery was, told them Verwood, which is about 8 miles away, they told us to take her there which would take about 20-25 mins. NHS doctors not good luckily she is ok but this could have been serious. If this happens again will call for ambulance. My wife is in late 70's the way she was treated by this medical Centre was bad so we will not look at moving our doctors to this surgery.
GP surgery review: kinson-road-medical-centre
Title: Unhelpful.
Rating: 1 out of 5
Visited: January 2023
My family never go to the doctors unless we really have to.  But even then, it is absolutely impossible to book an appointment and some of the receptionists are very rude and unhelpful.  I also find it very unprofessional when they want to ascertain the reason for your visit when they are not trained medical professionals.  Patients should be able to book an appointment without having to divulge their medical history to a receptionist.  I just hope we don’t fall seriously ill as we would never get an appointment.
GP surgery review: kinson-road-medical-centre
Title: Unhelpful, rude and abrupt reception staff
Rating: 1 out of 5
Visited: January 2022
I telephoned the surgery on 7 January to arrange an telephone appointment for a GP, as requested by a senior health adviser through the e-booking service. 

I was told that no appointments available and to ring on Monday after 8:30am. I explained that this was impossible because I have difficulties sleeping. No alternative, although requested, was not forthcoming. Indeed the individual was rude abrupt and unhelpful and was more interested in ending the call than helping me.

I understand that abuse of staff is unacceptable, but the Centre needs to understand that the way patients are treated by staff can lead to abusive behaviour. 

Additionally, as someone with a number of disabilities, including social anxieties and sleeping, I expect a surgery to make reasonable adjustments to how they address my difficulties in making appointments, as required under the Equality and Human Rights Act.

I have seen other people post negative reviews about the reception staff going back over a year. Frankly I'm surprised more are not posted. Given this I'm astounded that the practice management haven't taken steps to address this issue, perhaps through improving their systems and customer handling training. 

This is the first time in I have felt so frustrated and, frankly, angry enough to comment in this way.

If you sincerely wish for abuse of your staff to become a thing of the past, you need to face up to your responsibilities and ensure that your own staff's behaviour doesn't exacerbate tensions that result in this behaviour.
GP surgery review: kinson-road-medical-centre
Title: Extremely Rude at Reception
Rating: 1 out of 5
Visited: January 2022
Having waited a number of weeks to get an appointment, I arrived at the surgery. The front door to the surgery was open as there was another person at the prescription counter. I walked in……..Huge Mistake!!

One of the ladies at reception was so rude I nearly walked back out.  Quote “have you checked in?”  (How do I do that I ask) “you should have done it before you came in” (I wouldn’t know how to do that would I, I say) “what is your name?”. On it goes. Even the other people in the waiting room were shaking their heads.

You know what, what a disgraceful way to treat people who are, for the most part I’m sure, unwell and actually human beings.

I don’t care how busy you are in these times, you do not talk to people that way. Get a different job!!!
GP surgery review: talbot-medical-centre
Title: Disgraceful
Rating: 1 out of 5
Visited: September 2023
Too long to wait for poor service, I've never had to sit for an hour past my appointment time before in any surgery but that's what happened. When I was finally called in i discovered that the extended appointment i asked for when booked was a normal time one. After a short spell in hospital it would have been nice to have more time due to the issues I'm having with my health and also because of documentation that I need. As soon as I am able I'm switching surgeries and never want to go back to Talbot Medical Centre. Talbot Pharmacy however which is in the same building are very good and always helpful.
GP surgery review: talbot-medical-centre
Title: Excellent.
Rating: 5 out of 5
Visited: January 2023
Another first class service from receptionist to GP. 
Rang the surgery with a problem and spoke to receptionist, within fifteen minutes the
GP rang me back.
GP surgery review: talbot-medical-centre
Title: Superb medical attention now snd over the years
Rating: 5 out of 5
Visited: October 2022
Needed to have discussion re my tablets following heart related operations. Telephone interview arranged with receptionist in a warm, efficient and lighthearted way.
Doctor phoned as agreed: knowledgeable, informed and covered all the areas I needed to discuss, including ensuring I understood the treatment I had received. Again warm and friendly leaving us reassured about the treatment I was receiving.
Always, over 40 years, had excellent medical attention from the Practice including communication with hospital consultants when necessary.
GP surgery review: talbot-medical-centre
Title: Excellent quick service
Rating: 5 out of 5
Visited: October 2022
I needed treatment for an ongoing condition that flares up every few years. It is an unusual medical issue that multiple GPs and consultants cannot fathom. I expected to struggle to get an appointment as there is such a huge demand on services.  I spoke to 111 and they arranged a call back from my GP surgery at a time that fitted with my work schedule.  It was sorted out quickly on the phone by the advanced nurse practitioner, with an option of a face to face appointment if needed (not needed as I can self manage if I have medication). Brilliant service - thank you 111 and the surgery.