janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: st-stephen's-medical-partnership
Title: Great Practice
Rating: 5 out of 5
Visited: November 2022
Very friendly and efficient clinician. Made me feel very welcome when giving me a health check, as a new patient registered at this surgery.
GP surgery review: st-stephen's-medical-partnership
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2022
Fantastic level of service and attention to detail .The staff are always polite and endeavour sort out any queries that I have presented.The doctors also are very knowledgeable and go the extra mile to sort out health problems when they occur.
GP surgery review: st-stephen's-medical-partnership
Title: Great service
Rating: 5 out of 5
Visited: October 2022
I spoke with the practice pharmacist who was extremely helpful, attentive and professional. I didn’t feel rushed at any time, in fact the pharmacist went out of his way to listen and respond accordingly. Thank you! Great service!
GP surgery review: st-stephen's-medical-partnership
Title: Great care and a strong follow up
Rating: 5 out of 5
Visited: October 2022
My whole experience from calling the receptionist, having my bloods done with the nurse,  speaking to the doctor has been outstanding. I have been listen too, reviewed over a period of months,  had a health check and have felt truly cared for, at no point was the way I felt dismissed. The changes made have improved my quality of life. Yes slight medication change but mainly through the actions of closing out my concerns and enabling me to check what I wanted to do to help myself was ok . People complain about our NHS but in my experience the doctors have been brilliant.
GP surgery review: the-bridge-surgery
Title: The Bridge gives good care
Rating: 5 out of 5
Visited: November 2023
Your review:  Personally, I can’t speak more highly of The Bridge Surgery. The Practice Nurses at this surgery have always treated me with care and respect during smears and asthma checks etc, and the GP’s I’ve spoken to have treated me like nothing was too much trouble. I have received treatments for menopause and B12 deficiency along with antibiotics when unwell, and I have been referred for tests that I know my previous surgery wouldn’t have referred me for. Even when The Bridge has been short staffed which is a problem everywhere, a professional has always phoned me back or offered me a face to face appointment if needed, so I think they do their best to meet my health needs. I have always found reception staff very polite and helpful when making contact to book appointments. This surgery also cares for my partner, and they have gone above and beyond for him by referring him to a specialist. Providing health care is a challenge everywhere now, and I think The Bridge deserves some credit for trying hard to care and meet needs and expectations in a very difficult time. Thank you for the care I have received.
GP surgery review: the-bridge-surgery
Title: appontments
Rating: 2 out of 5
Visited: August 2023
i rang bridge surgery today 25/08/2023 to make an appontment for the 13/14Sept 2023 and was told i have to ring up on the day i cannot pre book. this is the first this as happened and why is this so. i said it is very unlikely to get through before akk appontments are taken so whats the point of having an appointment service if you cannot use it. baffled me
GP surgery review: the-bridge-surgery
Title: Bad practice
Rating: 1 out of 5
Visited: March 2023
I called this morning after sending two letters in both marked private and confidential for the addressee only both opened by the recipient I called and spoke to the practise manger very rude saying that she hasn't got time to stand here arguing with me as better things to do. Then after she came off the phone turned to the staff in reception and bad mouthed me. People in the recipient heard all this and two of them are my family who told me on their return home. All reported to cqc. Don't understand what happened to the bridge surgery as it used to be a lovely surgery.  But then all new reception staff who are in need of training by someone who knows what they are doing as clearly the practise manger doesn't 
Not very happy is an understatement
GP surgery review: the-bridge-surgery
Title: Appontment lottery
Rating: 2 out of 5
Visited: March 2023
It is so difficult to get an appointment with this surgery, if you are not lucky enough to call on the dot, to the second that the lines open, it is very unlikely that there will be any appointments left.

I have tried time and time again to get call back appointments for test results only to be told try again tomorrow.... Today was the same, there was no empathy or attempt to find a solution by the "health care navigator", The call lasted for nearly 20 minutes, I was caller number 9 in the queue and had to hold for about 15 minutes before my call was answered and then it took a number of minutes to establish who I was and what I was calling for before being asked to hold and then told "there are no appointments available today, call back tomorrow". I explained the difficulty I experience when trying to get an appointment, that it is a recuring problem and how difficult it is to take an unscheduled call during my working day because of the nature of my job. I explained that the next time I would be in a possition to try again would be in a weeks time, I was simply told to "try again tomorrow" with no offer of any kind of solution!

I was caller number 9, 9 is not a high number, why are there so few appointments available?

What would work well for me instead of a text message telling me to call after 10am between Monday and Friday, would be, a text message informing me that an appointment for a future day and time slot has been arranged with an option to call back 24 hours before the appointment at any time of the day to re-schdule if that time is not suitable, instead of having to enter the call back lottery day after day until you strike it lucky.
GP surgery review: the-bridge-surgery
Title: Lying Reception staff
Rating: 1 out of 5
Visited: February 2023
I called today to get blood test results that I had taken 17th February called on Friday 24th February to be told by the receptionist that they are not in yet due to the strike at the hospital! So I called today 27th  February to be told that they came back last Wednesday 22nd February but the doctor isn't working today really firstly don't appreciate being lied to last Friday and secondly get another doctor to look at them as they are on my records unless the doctor who is not in today or last Thursday just hasn't done their job properly.  Not happy is a understatement.
GP surgery review: the-bridge-surgery
Title: Terrible service
Rating: 1 out of 5
Visited: January 2023
You reception staff are rude and uncaring . 
It’s ridiculous that you don’t have enough staff . 
I phone with concerns of having cancerous symptoms. Told not enough appoints try phoning back tomorrow.  It not good enough. Even your staff complain there over stretched !
GP surgery review: the-bridge-surgery
Title: Rubbish
Rating: 1 out of 5
Visited: December 2022
Might be very bright as doctors, but sadly very lacking in common sense.  Three days now to try and get a discussion with a GP following a hospital stay and whoever eventually called me back couldn't be bothered to tell my call minder "the doctor" so that the call would get through; just hung up instead. Didn't even move onto mobile despite receptionist checking that number earlier in the day.
GP surgery review: the-bridge-surgery
Title: Disgusting
Rating: 1 out of 5
Visited: November 2022
What a nightmare the Bridge surgery in Headless cross is. You wait 40 mins to get through to the appointments to be asked why are you calling and then you’re asked for your details and a brief description why you would like to see a Doctor. Once you have given all that information, they tell you there’s no appointments left and to call back at 2pm for the afternoon appointments and the reception staff wonder why people are getting frustrated. There’s normally only 1 Doctor working. The Doctors moan about working long hours, but that’s 1 or 2 days a week. I’ve been trying to get an appointment for 3 weeks now. Can anyone recommend a good GP surgery?
GP surgery review: the-bridge-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: November 2022
Needed to speak to a GP.  Phoned at 8.30am, got through within a few minutes.  GP phoned me same morning. Sorted out what I needed. Said he'd phone me again in a month which he did. Very pleasant receptionist and the GP very pleasant too.
GP surgery review: the-bridge-surgery
Title: Good service overall
Rating: 3 out of 5
Visited: March 2022
I've found the service at this practice variable, depending on the GP one actually speaks to. Overall, it has been good. I've had no real trouble getting appointments, even at the height of Covid.
I've actually ended up writing this review after hearing, once again ,the appalling, and lengthy message on the answerphone which one has to listen through every time you contact the surgery. For pity's sake, if there has to be a message, cant it be made brief and avoid phrases such as 'healthcare navigator'.
GP surgery review: the-dow-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: December 2023
Excellent care and service from all reception staff and clinical staff. Always Make you feel comfortable and put you at ease. Keep up the great work.
GP surgery review: the-dow-surgery
Title: Quick service
Rating: 5 out of 5
Visited: September 2023
Submitted an on line request/query and received a reply within 30 minutes informing me a Doctor would ring back.
Again, within 30 minutes I had the telephone consultation and a prescription sent to my Pharmacy to pick up shortly.
To me, this is Very Good service.
I also had my Flu and Covid boosters at the weekend and again, very well organised.
GP surgery review: the-dow-surgery
Title: Poor prescription service
Rating: 3 out of 5
Visited: July 2023
Put a repeat prescription in on the Monday rang up Wednesday to check it was going to the chemists my husband placed it in the prescription collection box and I was told that I had not requested it so therefore it had not been processed I told the receptionist that I would be without my tablets but was told that it would not be ready until Friday they didn't seem to care that it would make me ill to be without them  this is not the first time this has happened so now I always put the form in an envelope with prescription written on it so really I cannot see the point in having the box to put them in if they are not going to be dealt with
GP surgery review: the-dow-surgery
Title: Just appalling
Rating: 1 out of 5
Visited: July 2022
Been trying to get an appointment since July. Ring every morning as the lines become open, to be told on the message that there's no appts that day and call again tomorrow. This happens daily. 

They are blaming long term sickness, but this has been going on for over 12 months. I am in the throes of moving GP Surgery now as this is just appalling service. I suggest the Dow gets a locum - seconds staff or recruits - but put your patients first. Worst surgery in Redditch. Avoid avoid avoid.

I cannot believe that they can get away with not seeing anyone post-Covid. They should have made provision to start treating and triaging well before now. 

Really upset that I have been unable to see a doctor.
GP surgery review: the-dow-surgery
Title: Prompt service
Rating: 4 out of 5
Visited: June 2022
I called the Dow surgery for advice about an acute medical condition. I used the callback option and was called back within 15 minutes by a receptionist who took details and told me a doctor would call me back. A GP did indeed call me back within half an hour, and gave advice and reassurance. Overall a prompt and very satisfactory service.
GP surgery review: the-dow-surgery
Title: lucky if you get any service
Rating: 1 out of 5
Visited: May 2022
Ridiculous service. Telephone, online systems, available appointments etc all difficult to use/find/ no-one answers the phone. The NHS is not free - working people are paying for this service. Appointments cancelled, no other nurse to cover, no return to normality post pandemic, what happened to the early bloods appointments? Constantly fobbed off. Very poor service.
GP surgery review: the-dow-surgery
Title: The Doctors are great, when you can see them
Rating: 1 out of 5
Visited: March 2022
Queued for 30 mins to be told rather bluntly that appointments are only available at 8:30am - no further questions, and when I called the next day at 8:30 I sat in a queue for another 30- 40 mins to be told to ring back the next day at 8:30.

After trying for 4 days I was finally directed to the online system, and a doctor arranged to call me at 11am. I took time out of work to find somewhere private, then received no call. The doctor rang me a full week later at 2pm, saying whomever had set up the appointment hadn't given her the correct details - but she was kind and compassionate and very helpful, and I was able to arrange a day to go into the surgery to see her.

The concerning part is that it took so long to get a single, ten minute phone call to book a proper appointment. I understand social distancing and covid concerns are making everything difficult, but if appointments cannot be given after 8.30am, the queueing system should reflect that, rather than wasting your time, and the receptionists should at least try to be polite about it to the sick people asking for help.
GP surgery review: the-dow-surgery
Title: Ring weeks into advance if you want to be seen
Rating: 1 out of 5
Visited: March 2022
I rang 2 days before I needed a sick note & was told to ring back on the day as it’s just a routine appointment. After ringing at 8.30 & being on the phone 40 minutes, I was told the next available one was in 2 weeks. I was told I could fill out a request online to see a doctor & I might get one sooner. Had I been told on the first day I phoned that I could request one online, I would have done so & saved a lot of time & stress.
GP surgery review: the-dow-surgery
Title: shame about the Dow Surgery
Rating: 1 out of 5
Visited: March 2022
I have read previous reviews and totally concur with all of them.  I tried to make an appointment on Friday only to be told there were none.  This was at 2.00 p.m. and to ring at 8.30 a.m. on Monday.  This I did but unsurprisingly I was unable to book a face to face appointment anyway but equally was unable to book a telephone appointment with my chosen Doctor.  In desperation I said I would take the earliest telephone appointment with anyone and, again, it will be 2 weeks before this happens and not with the Doctor of my choice.  The problem then, of course, what hope does anyone have of getting a face to face appointment.  I'm not someone who regularly wants appointments only when necessary.  The Surgery was always extremely efficient and helpful.  No longer.  Surely Covid cannot be blamed now!!!
GP surgery review: the-dow-surgery
Title: No appointments
Rating: 1 out of 5
Visited: February 2022
Can't comment on the doctors because its impossible to see one. I have been phoning every day to ask a doctor to call so I can get a sick note for work. I phone at 8.30am and after nearly an hour I get told all the appointments have gone and to try the next day. I feel sorry for the receptionists who are trying and I know things are bad everywhere, but thats not helping me. Tried to book with Patient Access, but always says there are no appointments. God help anyone who wants to actually see a doctor
GP surgery review: crabbs-cross-medical-centre
Title: Slow getting prescriptions signed off
Rating: 4 out of 5
Visited: June 2023
When I first registered was really disappointed in the Service. Recently saw a trainee doctor there who was amazing, thorough and knowledgeable.  Nurses and Receptionists are all very nice too. However, I saw doctore around 11.30 and need painkillers badly..at 5.30 pm my prescription had not been signed off by a senior doctor, this is really unacceptable especially when in constant pain. If the pharmacy do not have the precription at that time of night how are we to expect to get it dispensed the same day - really really questionable. At my previous Doctors, I would be able to take a prescription with me.
GP surgery review: crabbs-cross-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
After experiencing really bad breathing difficulties I went to the practice and they couldn’t have been any more helpful and caring . I have been with this practice quiet a few years now and recommend to any one thank you to all the staff for being so caring
GP surgery review: crabbs-cross-medical-centre
Title: Felt like a commodity instead of a patient
Rating: 2 out of 5
Visited: July 2022
Only just joined practice and after first consultation am looking for new GP, was with my last one 25 years this one less than 25 days. Even though restrictions have been lifted could only get a telephone triage appointment. Felt GP that called was more interested in getting me in for immunisations and age related health checks , that GP Practices get paid extra  for, than what I was presenting myself with. Diagnosed a viral infection over the phone even though I was attempting to point out it's a recurring and persistent issue I have. Felt this GP saw me as a commodity rather than a fellow human that needed his help for an ongoing issue  in felt more like an animal from a herd that needed a quick health check and an immunisation that he would get more money for carrying out. Looking for a new GP.
GP surgery review: crabbs-cross-medical-centre
Title: Great practice offering true personal service
Rating: 5 out of 5
Visited: July 2022
The booking of my appointment was handled with the usual high level of efficiency. My GP provided, as usual, a full and thorough analysis of my condition, and was very clear as to how we would deal with it and what would happen next. The practice is small (3 doctors, I believe) and this helps the practice significantly to know and understand their patients on a one-to-one basis. All of the staff get to know their patients well, and my GP always provides a first class service. Today was no exception.
GP surgery review: crabbs-cross-medical-centre
Title: Fabulous practice
Rating: 5 out of 5
Visited: May 2022
I’ve have been with this practice for 18 years.  The receptionists are lovely and always try everything they can do to help you.  Due to COVID many appointments are now via the telephone but you can always get a timely appointment, and if necessary a face to face consultation with the doctor.  Repeat prescriptions are also dealt with quickly.  I would certainly recommend this practice, although it is only small it offers an excellent service to its patients
GP surgery review: crabbs-cross-surgery
Title: Great nursing support
Rating: 4 out of 5
Visited: September 2023
As someone who has not had great experience of GP surgeries in recent years, I was incredibly impressed with the treatment I've had to re-dress my wounds from an accident during the last 2 weeks. The nurse has not only done an excellent job but rang me to check and make appointment changes to improve my recovery time!
GP surgery review: crabbs-cross-surgery
Title: Clinical nursing skills
Rating: 1 out of 5
Visited: January 2023
I’m attending the surgery now under the GP for higher blood pressure/ due to preeclampsia. My appointment was with a nurse who is to take my blood pressure for evidence upon reviewing  my medication in time. The nurse took my blood pressure using the electronic BP machines when I asked if she could perform a manual check so I have an accurate reading. She said she didn’t know how to and got someone else to assist. Utterly horrified by this… to make it worse my high blood pressure reading she stated was within normal range when in fact it was pre hypertension. The basic fundamentals clinical skills a nurse requires wasn’t there. The care and communication at this practice is poor.
GP surgery review: crabbs-cross-surgery
Title: Caring and helpful practice
Rating: 5 out of 5
Visited: June 2022
I would like to thank Crabbs Cross Surgery for their continuing concern for my husband and my health. We are eternally grateful for the doctors attentiveness at every appointment ready to listen, offer their expert advice and to ensure any tests needed are speedily booked. The receptionists secretaries and practice manager are very caring.  In fact definitely the best surgery I have ever registered with in 70 years.
GP surgery review: crabbs-cross-surgery
Title: Excellent General Practice
Rating: 5 out of 5
Visited: April 2022
Top quality doctors and Practice Nurses. Brilliant admin staff who are very thorough, friendly and helpful above and beyond.
GP surgery review: hollyoaks-medical-centre
Title: Very good Practice
Rating: 5 out of 5
Visited: February 2023
We have been with the Practice for years and have had very good service.  The receptionist staff were very helpful in getting us on line with the access app.  With much appreciation to you all.
GP surgery review: hollywood-medical-centre
Title: Dedicated Doctors
Rating: 5 out of 5
Visited: August 2023
This is not my surgery, but I can not recommend them highly enough. The care the doctors gave my mother when she became terminally ill was amazing, they were so compassionate and nothing was too much trouble, they even did home visits when required. Unfortunately my uncle also became very ill shortly after my mum passed away and also received the same high level of care and understanding. I would like to offer my heart felt thanks to all the doctors who were so kind to us during this difficult time.
GP surgery review: hollywood-medical-centre
Title: very responsive practice
Rating: 5 out of 5
Visited: December 2022
I am not a registered patient but am leaving a review of the excellent care my father has received since he became ill 18 months ago.
During this time and ongoing, I have had to contact the surgery for help with various issues and I have found that the receptionists are very helpful and polite and that if a GP has needed to visit ( my dad is housebound) that this has been possible, when the situation has been urgent.All at a time when I know how stretched the surgery is.
GP surgery review: hollywood-medical-centre
Title: Dedicated GPs
Rating: 5 out of 5
Visited: August 2022
All the GPs at this service give 100% service. I work in the health service and do work with some surgeries who could be better but Hollywood are outstanding. Well done guys
GP surgery review: hollywood-medical-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: May 2022
Have recently joined this practice and am so impressed with the service I have received so far. The swap over from my old practice was seamless and have been able to see a GP.  From their reception staff to GP I can honestly say how refreshing it is to be greeted with a smile and treated so respectfully. Plenty of parking and wonderful facilities, wished I’d moved sooner.
GP surgery review: the-ridgeway-surgery
Title: Excellent Reception Team
Rating: 5 out of 5
Visited: August 2022
Contacting the appointments line at 08:20 is always a challenge.  However, after waiting to be answered for 20 mins, I got through but lost signal midway through my conversation.  The receptionist managed to track me down, called me back and booked my appointment.  Excellent service, thank you.
GP surgery review: winyates-health-centre
Title: Useless
Rating: 1 out of 5
Visited: January 2024
over 12 months and symptoms worse.  i was told today i can discuss my worries further when i go to my referral appointment! I had that appointment already! This has caused me more worry after being to my referral!