janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: canberra-old-oak-surgery
Title: Awful
Rating: 1 out of 5
Visited: November 2023
Pre covid great! Terrible since then, it’s so painful to see a gp I haven’t been in such a long time. Everything diagnosed over the phone. Long wait times on phone too. They cancelled my 1 year old granddaughter’s appointment 40mins before stating no Drs?? In the Driq app my daughter said her baby had fever was breathless and coughing, yet still they cancelled it. We went A and E. Poor baby had Pneumonia. Absolutely disgusting not seeing a baby I couldn’t believe it. Anyhow I’m signing on to a new practice.
GP surgery review: canberra-old-oak-surgery
Title: Really disappointing
Rating: 2 out of 5
Visited: September 2023
I was referred to a service 10 weeks ago by one of the doctors. After two separate attempts in August to find out what was going on with my referral via the dr iq app with a vague response about having a member of the admin team reach out to me, which didn’t happen, I called the surgery in early September. After being on hold for 20 minutes, I was informed that my referral has been cancelled without my knowledge. No one had reached out to me to let me know this had been done, and no explanation was given. I’m now waiting again for someone else at the practice to call me tomorrow and explain what has gone on. I understand that NHS services are overrun and understaffed but these kinds of things being missed really have an impact on people’s health and their trust in the people providing their care. I feel really disappointed and let down and have had to pay out of pocket for an expensive private consultation in the meantime as the wait to hear back about this referral was taking such a long time. I can’t afford to continue pursuing treatment privately so will be without treatment for my condition as a result of the decision to cancel my referral without any communication.
GP surgery review: canberra-old-oak-surgery
Title: No support, appointments or contact.
Rating: 1 out of 5
Visited: July 2023
The Canberra Old Oak Surgery is like non-existing GP. Phone contact means waiting for over hour in que without phone being picked up no matter what time of the day. Everything is directed to DrIQ app where submitting any request is longsome, and moreover not proceed. Staff working with app requests works for record not quality of help closing the requests without answer or with answers like: 'I don't understand what do you mean', 'We don;t have doctor available today, submit request again tomorrow', 'What visit do you mean?' etc. There's no way to communicate with the practice. When visit in person the staff treat person like unnecessary trouble and even in person complain did not bring results (chased referrals, chased prescriptions etc.). When miraculously got doctor over phone after submitting several requests, doctor said the full blood test is needed, but the new request is needed for it. For over 3 weeks can't get it. In afternoons usually half of requests is not possible to submit anymore. If one's being sick, won't get help on time for sure.
GP surgery review: canberra-old-oak-surgery
Title: Very long wait for prescription
Rating: 1 out of 5
Visited: June 2023
We were advised to request medication through DrIQ app which they say it’s faster and more convenient. This is not the case, as they don’t even get through any of your requests on the app. Our prescription has not been processed for 5 days and still waiting. When you are making phone call you have to wait very long in the queue and listen to advice to go on the app, which they don’t respond to. This is not good enough and I will be changing GP’s. I do not recommend this practice at all.
GP surgery review: canberra-old-oak-surgery
Title: Save yourself
Rating: 1 out of 5
Visited: May 2023
Stay as far away as you can from this surgery, unfortunately since the pandemic they have become one of the worst surgeries I have ever been to in my life. There are lots of better ones in the area that will do a better job of looking after you, their app does not work. I struggled to get my regular medication on time and very rude staff now exist at this practice.
GP surgery review: canberra-old-oak-surgery
Title: Unable to get in touch
Rating: 2 out of 5
Visited: May 2023
I have repeatedly tried to contact the GP for a referral, no one is answering the phone at all. Tried several days for extensive periods of time. 
There is no possibility of scheduling an appointment on the Dr iq app.
I had to use the walk-in centre for them to refer me back to the gp so I could obtain the initial referral...it's beyond disappointing...
GP surgery review: canberra-old-oak-surgery
Title: You will be passed around & disappointed
Rating: 2 out of 5
Visited: May 2023
My few interactions with this GP have each proven fruitless. With appointments being made and often little to no follow through, it’s difficult to prioritise my health when the practice makes me feel like issues and my time are not of value to them. The first incident occurred over a series of months where I waited and was passed around while trying to get a mental health assessment to review the medication I had currently been prescribed by a different doctor. I eventually got so tired of investing time into the process and reaping little to no results that I gave up. On this occasion, I was booked in for an appointment in the early hours of the morning. After being kept waiting, I was informed the doctors were all out of office and there was no estimated time for their arrival. This was for a simple blood test. I understand that these things happen, but as this appointment was recommended to me by the reception after my failed walk-in attempt last week, it is frustrating that yet again, I’m not able to receive the simple care as promised by the practice. These are just the little things that frustrate me, the patient, and demotivate me from getting the medical attention I may need because I keep getting disappointed by the professional efforts of the practice.
GP surgery review: canberra-old-oak-surgery
Title: Always difficult to get repeat prescriptions
Rating: 1 out of 5
Visited: November 2022
I've been with this practise for about a year now and I have nothing good to say. I have a repeat prescription and it's always been a struggle to order. 

Right now, I've tried to reorder since last week, and after being ignored for a few days I finally got a response telling me they've ordered the medication. I wait a couple days, and contact the pharmacy and they say they've had no order through. I've tried to contact the GP again and I'm once again being ignored. I've made it clears days ago that I've run out of medication, seems very irresponsible to allow a patient to be without medication for this time. I would think they'd at least attempt to get me an emergency supply. 

Last time I tried to reorder my medication, it was days of going back and forth with the pharmacy and the GP being told different things, until yet again I ran out of medication before I had my prescription reordered.

I've also previously had issues with booking an over the phone appointment, being told I'd get a call back at a certain time but then not hearing back till the end of the day. Was then a couple days until I eventually got hold of a doctor.

I will most assuredly be changing GPs now, and I'm disappointed in myself for not doing so sooner
GP surgery review: canberra-old-oak-surgery
Title: Never had an issue
Rating: 5 out of 5
Visited: October 2022
I’ve used this practice for years now and have never had a problem. Dr Iq is easy to use and when ever I pop in a request it’s always processed on the same day. When I’m told I’ll get a call with the Gp, I get a call. Only thing I would suggest is if we could suggest times due to working hours. Would recommend. Lovely staff as well.
GP surgery review: dr-canisius-&-dr-hasan,-parkview-cfh&w
Title: Excellent, prompt patiented focused care
Rating: 5 out of 5
Visited: December 2022
Terrific practice, terrific team of people - great care. All of the team are excellent, joined up, and I have every confidence in this practice, after having had a very poor experience elsewhere in the local area.
GP surgery review: dr-canisius-&-dr-hasan,-parkview-cfh&w
Title: No Communication Between DRs and Reception
Rating: 1 out of 5
Visited: October 2022
I've had an awful experience that's repeatedly wasted my time which appears to be due to a lack of communication between the Drs and staff. 

In the first instance I received a text saying I had an appointment for the following day. I had not booked anything in so phoned the surgery to find out what it was for, they said the Dr who made it was not working that day so to phone back the following morning (day of the appt). I phoned in the morning to ask what the appt was for and was told it would be a phone consultation. When it had passed 10 minutes after the time of the appt I phoned again to confirm the Dr would still be calling, it was confirmed that I was last in the queue, I advised that I would only be free another 15 minutes as I had stayed behind at work to take the call as my journey home on the tube would mean I wasn't contactable. On my journey home I popped into the surgery to ask for an update as I still hadn't been called and I didn't have any missed calls. I was then informed that I did not have an appt at all and that I was supposed to pick up equipment - at no point had this been communicated to me despite calling 3 times.

After picking up this equipment I was booked in the following week for tests, I attended the appointment and only blood pressure readings were taken, I asked if any further tests were supposed to be taken as the original Dr advised me there would be a couple. The Dr/ nurse taking my blood pressure said nothing else needed taking.

A week later I phoned for an update from the Dr now that they had my blood pressure results, the reception told me that I still needed an ECG reading but their machine was broken, so they would need to find another surgery where I could get this done and book it in. Again at no point was this communicated to me and I fear that if I hadn't phoned up for an update then there would have been no progress on booking me in for an ECG reading.
GP surgery review: dr-canisius-&-dr-hasan,-parkview-cfh&w
Title: Exceptional practice
Rating: 5 out of 5
Visited: August 2022
I moved here during COVID and it was v easy and smooth and I am so glad I did. Whether booking in for a routine smear, or asking for help with more complex problems, I have never felt so heard, clear on next steps and like I have an advocate in my GP. For phone consultations they treat me like a human, call when they say they will, listen, advise and follow up on my behalf - I have been able to receive all of the tests I need at local Hammersmith hospital after the GP sent me links - genuinely, could not be more smooth. 

The Reception team are friendly and helpful on the phone and in person, and solution orientated - I've now moved my partner here as he spent weeks calling his old surgery at 8am each day but gets through here, and has option to do so online and work around working hours. Bravo!
GP surgery review: dr-canisius-&-dr-hasan,-parkview-cfh&w
Title: Outstanding Service
Rating: 5 out of 5
Visited: August 2022
I just wanted to express my gratitude , yet again , with regards to the outstanding service that we received from the Parkview Practice . 
Our experience with this practice and all the staff team is consistent and constantly to a excellent standard . I am so impressed with the proactive stance , especially with regards to follow ups required from hospital  discharges and the monitoring too.
I would highly recommend this practice and thank everyone within the entire team for their invaluable service .
GP surgery review: dr-rk-kukar,-parkview-ctr-for-h&w
Title: Difficult to get an answer from Reception
Rating: 3 out of 5
Visited: July 2023
GP's great & spend time with the patient with learning difficulties and their carers.  Receptionists the same. The only thing that lets this practice down is how uncontactable they are.  I spent 20 minutes and 15 minutes respectively today being Number 1 in the queue but still no answer.  There should be more than 1 Receptionist and patients should not have to wait more than 5-10 minutes to be answered.  I have given up for today so now have to take more time out on Monday to try to get an answer so that I can book my friend in for a blood test which the GP today wants.
GP surgery review: dr-rk-kukar,-parkview-ctr-for-h&w
Title: Great staff and practice
Rating: 5 out of 5
Visited: January 2022
I was seen by the Gp, booked in as an emergency. Really caring and attentive, I had to have bloods done and was quickly booked with the nurse on the same day which was amazing so I didn’t have to travel to hospital to get them done. Thank you to both the GP and the nurse practitioner
GP surgery review: dr-uppal-&-partn,-parkview-ctr-for-h&w
Title: I Can not fault the service at this Surgery
Rating: 5 out of 5
Visited: March 2023
My elderly grandmother registered at this GP Surgery a few years ago and my family have always spoke very high of the service since day one. I have since registered at the surgery myself and I am so impressed. The facilities are very clean and modern. Both of the Doctors I have met have been wonderful they have really explained my recent diagnosis and medication to me very well. The Nurse and the Health assistant are both very nice too and really made me feel at ease during my appointments. The team on reception are always very nice when I call or when I have attended in person. Nothing seems too much trouble. Thank you to the whole team for all your hard work.
GP surgery review: dr-uppal-&-partn,-parkview-ctr-for-h&w
Title: Reception service that is below standard
Rating: 1 out of 5
Visited: February 2023
Date: 22/03/23
Appointment time: 18:30 I approached the reception desk with my elderly mother and the receptionist was on the phone talking and laughing away, which appeared to be a social call. Even though my frail mother and I waited patiently, she continued her telephone call until a male colleague came and directed it to the correct location. I find this to be appalling and below standard. It is evident that the receptionist is not performing the duties for which she is paid. I am afraid that this practice, despite being large and modern, lacks the customer service to match its size and sophistication. In no way will I recommend it to others.
GP surgery review: dr-uppal-&-partn,-parkview-ctr-for-h&w
Title: Great treatment and care
Rating: 5 out of 5
Visited: January 2022
I visited the practice after being called in for routine monitoring. The receptionist who greated me was so lovely, friendly and professional it was at the end of the working day but she was so vibrant and warm. The practice nurse done my bloods and very kindly added extra after advice from the GP. Nothing was too much for these wonderful people. I then received a call to update me on my results the following day. I was amazed that I didn't have to chase these. 

Such a wonderful surgery, would highly recommend.
GP surgery review: hammersmith-&-fulham-centres-for-health
Title: Excellent Clinical Pharmacist
Rating: 5 out of 5
Visited: October 2023
The clinical Pharmacist sd is a truly exceptional pharmacist. She is not only knowledgeable, kind and caring, she is also goes above and beyond, ensuring the best care for her patients. Today she reviewed my conditions and my medications in details and she extensively explained my medications that no one else did for me before! I am truly grateful for her outstanding service and support! Thank you very much!
GP surgery review: hammersmith-&-fulham-centres-for-health
Title: Awful admin and GP service
Rating: 1 out of 5
Visited: July 2023
I have been patient with this surgery for over a year now.
All this time I only had awful experiences.
Rude and unprofessional reception team.
No appointments were ever available - the earliest appointment I got was in 3 weeks from when I called (at 08:20 in the morning).
Reception team practically refuses to provide face-to-face and appointments and only booked telephone appointments.
However, every telephone appointment was never when booked, i.e. GP would call 15-30 minutes before or 2 hours after and if you do not pick up when they can (again not at the supposed time of the appointment) you have to reschedule the appointment (which is always at least 3 weeks in the future the closest)
GP surgery review: hammersmith-&-fulham-centres-for-health
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Exceeded expectations! Always accomodating and very good at their job. Thank you for the great service!
GP surgery review: hammersmith-&-fulham-centres-for-health
Title: Amazing service
Rating: 5 out of 5
Visited: May 2023
Once again blown away by the care given. I called in on the off chance that they had a same day appointment for a very minor problem. I got a call back for a telephone consultation a few hours later saying that I could come straight in. I was only in the building for about 15 minutes total, and I left with a diagnosis and a prescription! The doctor even noticed that there was a pharmacy closer to my house, and saved me a walk. Every time I have needed treatment it has been just as great!
GP surgery review: hammersmith-&-fulham-centres-for-health
Title: Rude Receptionist
Rating: 1 out of 5
Visited: February 2023
Rang up the GP to ask for an appointment, but was unsure of whether I needed an in-person appointment or to book a call with the GP. After explaining why I needed to see the GP to the receptionist, she was incredibly curt, rude, and unhelpful answering my queries. Her unhelpful and rude demeanor does not make me want to keep this GP on as my GP.
GP surgery review: hammersmith-&-fulham-centres-for-health
Title: Lovely practice
Rating: 5 out of 5
Visited: September 2022
It was very easy to get in touch with the practice online, and they responded very quickly. The pharmacist I spoke to on the phone was lovely and explained everything to me clearly. Overall great experience!
GP surgery review: hammersmith-&-fulham-centres-for-health
Title: Excellent service from clinical pharmacist
Rating: 5 out of 5
Visited: June 2022
Today I had my medication review with the conical pharmacist. 
She was so lovely and understanding and put me at ease with my concerns .
Really happy with this appointment.
GP surgery review: hammersmith-&-fulham-centres-for-health
Title: Poor practice
Rating: 2 out of 5
Visited: May 2022
I had sent a repeat prescription for blood pressure medicine and two insulins
After receiving a text message from the pharmacy to collect my meds,I was told that the insulin was not prescribed !Again I had to ring the surgery and beg for the insulin prescription again only one insulin out of two was prescribed by this time surgery was closed for the weekend.
I have found out that this surgery has excellent doctors but management is very poor and dangerous!!


to my
GP surgery review: hammersmith-&-fulham-centres-for-health
Title: Great service
Rating: 5 out of 5
Visited: May 2022
I would like to thank the clinical pharmacist for resolving a clerical error that had persisted for years on the system.

She was fantastically efficient, very supportive and unfailingly kind.

It is people like her who make our nhs an even bigger source of national pride.

My family and I are ever thankful for her ensuring the health and safety of my dad.
GP surgery review: hammersmith-&-fulham-centres-for-health
Title: Great Coversation
Rating: 5 out of 5
Visited: May 2022
Very professional and helpful! Complete review of medications and great conversation. Have a lot of trust in healthcare professional.
GP surgery review: shepherds-bush-medical-centre
Title: Awful experience
Rating: 1 out of 5
Visited: September 2023
The admin team and GP are very unhelpful. It took me months to register and book an appointment just to be given a phone number to call which was incorrect. I have now spent months chasing up the correct phone number.
GP surgery review: shepherds-bush-medical-centre
Title: Good practice
Rating: 3 out of 5
Visited: September 2023
Cannot get an appointment, phone consultation is near impossible and when told a time window it’s always never at the time stated. I know the GP’s are at their wits end, but what about the patients???
GP surgery review: shepherds-bush-medical-centre
Title: Bitterly Disappointed
Rating: 1 out of 5
Visited: November 2022
This surgery used to be fantastic and I was a patient for many years. However, since the pandemic nearly all face to face appointments have stopped. You have to have a phone consultation first (if they even ring which sometimes they don’t) and then following that the earliest appointment they could give me was in four weeks time. I explained I am 35 weeks pregnant and shouldn’t have to wait that long for an appointment however this was to no avail. I was told I could have an appointment sooner at a neighboring surgery instead which I agreed to only to discover upon arrival that the appointment was never made. Shambles. I have had to transfer surgery.
GP surgery review: the-medical-centre,-dr-kukar
Title: Horrible Service
Rating: 1 out of 5
Visited: December 2022
It is not possible to reach their office by phone call. Even if you visit their office, they do not let you in, trying to communicate via telecom outside, and since their office near to the road it is really impossible to hear what they are saying. In short, people shouldn't be treated like this. Please avoid to register this GP.
GP surgery review: the-medical-centre,-dr-kukar
Title: Unprofessional and do not answer phones
Rating: 1 out of 5
Visited: February 2022
They do not pick up the phone, I have been calling for nearly 2 hurs from 08:00 to 10:00 so I can be allowed to bring my sick child who is 7 month old. This is not a way of running a practices and i will be seeking another GP. A lot of people have now been complaining and reception and still no improvement. If you can seek alternative please do so.
GP surgery review: the-new-surgery
Title: Aggghhhhh
Rating: 1 out of 5
Visited: November 2023
Not worthy of 1 star.
Letters from hospital not read especially when it comes too medicine changes and too be actioned.
You can ring up and the reception staff think they are medical experts.
The practice manager well whay a joke, he is the most rude and arogant human being I have ever come across.
GP surgery review: the-new-surgery
Title: Amazing practice
Rating: 5 out of 5
Visited: July 2023
The staff here are so friendly, and really strive to make the process as streamlined as possible. The reception staff are very welcoming and the doctors are fantastic. Would recommend!
GP surgery review: the-new-surgery
Title: Fantastic practice!
Rating: 5 out of 5
Visited: May 2023
I have been with The New Surgery for many years. The doctors at the surgery are absolutely outstanding. They are a true credit to the NHS.
GP surgery review: the-new-surgery
Title: Marvellous Staff
Rating: 5 out of 5
Visited: November 2022
From Reception to GP, great friendly, professional staff.
I had to change GP after many years and was scared, needn't be. Everyone from Reception to GP are lovely! 
Have recommended to friends
GP surgery review: the-new-surgery
Title: All round outstanding service
Rating: 5 out of 5
Visited: August 2022
Every member of staff without exception are outstanding in their service delivery. I depend upon them often, and in the 17 or so years I have been a patient at the New Surgery they have never fallen short of excellent care of me. The doctors are, every one, highly motivated to help, advise and care for us , their patients.  The reception staff are in particular approachable, pragmatic, swift when needed, unfailingly kind and sensitive and deliver a front line service that is truly first class. I have worked in the NHS for more than 40 years, am retired and use the services of this surgery frequently, unfortunately, and so feel very able to give accurate and frank feedback. The staff at this practise deserve recognition and I hope this feedback helps that to happen