janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: weeping-cross-health-centre
Title: Brilliant practice
Rating: 5 out of 5
Visited: April 2023
Always found Weeping Cross Health Centre staff and Drs to be very helpful and always do their best to sort you out
GP surgery review: weeping-cross-health-centre
Title: Awful .. avoid if you are a new patient ..
Rating: 1 out of 5
Visited: April 2023
If this was a private business it would need closing . Getting an appointment is more difficult than getting a ticket for the front row of the Coronation . A call on the 5th  of April ... after finally getting the call answered after repeated attempts ' We have no appointments available for the whole of April'.. what about May ..'we are not taking appointments for May please call back at the end of the Month '  .  I know parts of the NHS are under stress but this is beyond belief .. With prescriptions to get from a private doctor prescribed through the GP and being asked by text to book an appointment .. what hope is there for this practice if you have to wait over a month for an appointment with no doubt when you do ,to be told it'll be another month .. The place wants striking off .. or new management ...
GP surgery review: weeping-cross-health-centre
Title: Appointment
Rating: 4 out of 5
Visited: April 2023
20 minutes late starting, and the doctor failed to send my prescription to the chemist so I am still waiting to get my tablets
GP surgery review: weeping-cross-health-centre
Title: Highly efficient surgery throughout
Rating: 5 out of 5
Visited: March 2023
Emailed for continuing sick/fit note within the hour was collecting it. Very positive practice & extremely professional staff.
GP surgery review: weeping-cross-health-centre
Title: Great service
Rating: 5 out of 5
Visited: February 2023
I worried about my blood test and the nurse was lovely and patient. I would recommend for future. Great service and practise.
GP surgery review: weeping-cross-health-centre
Title: Very helpful receptionist
Rating: 5 out of 5
Visited: February 2023
I called to follow up on a hospital referral, the receptionist was really helpful, she followed up on the appt., and having sorted it she called back to let me know what was happening, she was very kind and the prompt response was so reasurring.
GP surgery review: weeping-cross-health-centre
Title: Good experience
Rating: 5 out of 5
Visited: February 2023
I am pleased with my recent experience of this practice.  Gp pleasant and attentive . Reception staff on phone pleasant and understanding.
GP surgery review: weeping-cross-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
Attended for a routine vaccine. Appointment on time. Practitioner introduced herself. Information given re vaccine. Took my blood pressure with consent and asked if I had any other concerns.
GP surgery review: castlefields
Title: Jury is still out
Rating: 3 out of 5
Visited: June 2023
We are relatively new to Castlefields having been with our old practice 23 years. We were assured of a new patients appointment, which has still not happened. They are always very helpful & polite when you can get through to them, speak to them & sometimes see them. But seeing them is nigh impossible, you are invariably, directed elsewhere. 111,  Optometrists, A & E and even pharmacists. Patient monitoring, is non- existent!  We know the NHS are under a lot of strain, but doctors were always the 1st point of contact to assist and assure a patient of their medical need and care, then directing them to other services, when necessary. With this new method of operating you are made to feel your condition is unimportant and insignificant and invariably do not always seek the medical advice or support you need.
GP surgery review: castlefields
Title: Best GP surgery ever had!
Rating: 5 out of 5
Visited: April 2023
This is the best GP surgery by far I have ever had. My previous surgery was good and I thought no-one could exceed this but Castlefields certainly do. I moved to Stafford approximately 2 and a half years ago and looked this surgery up prior to moving.

I cannot fault the care I receive, from the reception staff, Nurses, Doctors, management and health care assistants. It is always of high standard. The reception staff are really helpful; the most I've ever waited in a telephone queue is position 6 but this is rare occassions (you speak to some people and they are like positions 40! in other surgeries!).
Staff are always accommodating to the situation and show much empathy in their work. Unfortunately for me, I'm classed as a "regular" I suppose (to a degree) due to my health needs. I hate to bother services having worked the other side of the fence myself but I'm always treated with dignity, respect, empathy and care.
I've never known prescriptions processed so quickly from a surgery either! I've never known staff like at Castlefields to ring me back so quickly and the occasional communication via text, is also brilliant. 

I don't think I could ask for any more if I tried! Thank you all
GP surgery review: castlefields
Title: Rude Receptionist
Rating: 1 out of 5
Visited: March 2022
After trying to get through for 20minutes and finally getting through to then being disconnected - after I might add being over spoken and then asked the same questions I had already given the answers too.
I again rang back after the receptionist didn't give me the courtesy of ringing back after she disconnected me to again wait a further 25 minutes until I got through to be told to go elsewhere ……
Disgusting service and the way you are spoken to leaves more than a little to be desired. How this surgery managed a Good overall rating is beyond me.
GP surgery review: castlefields
Title: Not very good anymore
Rating: 1 out of 5
Visited: January 2022
Waited 6 weeks for appointment turn up for appointment book myself in to then have a text while sat in the reception area to be told my appointment was cancelled. Used to be such a good practice! Trying to get an appointment is a nightmare!
GP surgery review: holmcroft
Title: nightmare Practice
Rating: 1 out of 5
Visited: December 2023
Today 05/12/2023. 
I had an appointment, I arrived 12 minutes before the appointment to find 5 people awaiting to be served/ book in, the booking in screen, was not working again! After serving 2 people the receptionist just walked off. She went in the back, decided to chat to one of her mates. She spent 5 minutes chatting, then decided to call back. The lady behind me walked out huffing, by now my appointment  had over run and I had still not booked in. I eventually got served 5 minutes after my time slot.  Is it a case of employing people who just don't care about customer service, because no one with a decent attitude wants to work in a run down Surgery? Reception staff need to be trained to be respectful and willing to help, rather than get paid for not doing their job properly. They have a sign up stating they are short staffed, its been there for 3 years? If you are considering joining this surgery, read all the reviews first, then you can make an informed decision. I dont think it will change Ever!!
GP surgery review: holmcroft
Title: Appointments
Rating: 1 out of 5
Visited: December 2023
It is with regret that I have to leave a bad review as before Covid the practice was brilliant. I have tried for 3 weeks to get an appointment through patchs but at 8am no appointments available. I have tried calling the surgery but as previously stated waited 45 mins then the phone cuts out. This is not easy when I do the school run as well. I've even tried emailing but again to no avail. I have spoken to many people in the area who are having the same problem. I would pay to see a consultant but it has to be referred by the GP! Please tell me how to do this please.
GP surgery review: holmcroft
Title: worst practice in Stafford
Rating: 1 out of 5
Visited: December 2023
They force you to use a system called Patches to make an appointment, when you fill out the form, you never hear anything back, you ring up, only to be told they did not get a request.
You tell them that you got an e mail to say that the surgery received,
You then have to explain to them what you typed in on this rubbish system. so you waisted a day.

Today at 08:00 it was saying all the appointment have gone, yet the appointments are released then? I am now on hold on the phone to try and get an appointment? I will be on hold for about 1 hr, they will say its because the system is down.
GP surgery review: holmcroft
Title: Unbelievably Frustrating
Rating: 1 out of 5
Visited: December 2023
Have been with this surgery for fifty years and have never known service like it. Ever since they teamed up with Stoke they have nose dived concerning customer service and Satisfaction. Today I have tried to ring them because my disabled wife is feeling very unwell and I have been customer number four for half an hour which is absolutely ridiculous.
GP surgery review: holmcroft
Title: worst practice in Stafford
Rating: 1 out of 5
Visited: November 2023
Many years ago, this was a great practice, since being taken over by the NHS, it has become the worst practice in Stafford, Before there was around 11 doctors, 5 practice nurses, it was a busy practice, you would get to see a Dr you have been seeing for years who knew about your complications. The patches system does not  work, you get an e mail to state the surgery has received your message, you ring up to find out why no one has contacted you, they claim its not received? Happens every time. You now have a choice of 1 Dr, and I have lost confidence in him. No staff at reception, with a note saying they are short staffed, been on the window before the pandemic, Don't bother complaining, as no one responds. phone them and your in a queue for 30/50 minutes Reception staff leave every two months. No Management to run the place, always on the sick. I am leaving this run down surgery. Everyone that was there 3 years ago, apart from 3 Drs and 1 nurse has left, two of the Drs only work 1 day and the other works 2 days. The Nurse is leaving in December.  It wont be long before it shuts down?
GP surgery review: holmcroft
Title: Havin a laugh
Rating: 1 out of 5
Visited: November 2023
They are meant to be doing a survey on how the patients view the practice, they have a table, box, pens, but no forms?  Its been like that for weeks, I asked for a form at reception, she told me she had to print one off? , I was given a complaints form instead? I wonder if they don't want anyone to fill out these forms to show what a dismal service they give? Such a shame that this surgery has gone from the no1 to the worst in Stafford!
GP surgery review: holmcroft
Title: Terrible Service
Rating: 1 out of 5
Visited: September 2023
Called surgery on Tuesday to ask for advice about travel vaccinations for my daughter who is going on a school trip. I was on hold for 25 minutes which I expected. Got through to receptionist who informed me that you do not do travel vaccinations and advised me to ring the chemist next door. The call ended and I rang the chemist, as advised to be told that they do not do them and to ring the doctor back as GP should offer certain vaccinations for free. Called doctors again, this time on hold for 45 minutes! Receptionist informed me that you don’t do them as you have lost the funding for vaccinations. I point out that on NHS website it states that certain travel vaccinations should be given for free by GP in interests of public health and it is a child who needs them. Receptionist then puts me on hold and when back tells me that she has made an appointment for the nurse to call my daughter on Friday. I ask whether this is going to be an actual appointment or just to tell us that you don’t do them and she tells me it’s to go through what vaccinations are required. Nurse calls my daughter this morning and just says we don’t do them and this is down to not having the staff to do them, a contradiction on the reason I was previously told. I asked to speak to a manager and raise a complaint and I was told that no one was available but the practice manager would call me back this morning. I have waited for a call all day and needless to say, I did not receive one! May I point out that the BMA, CQC, NHS and Government websites all state that certain travel vaccinations must be offered for free due to public health risks. This is for a child going on a school trip, yet this surgery thinks it is acceptable to force a child to get private healthcare which will cost in excess of £600 when others are getting these free from other local surgeries. I will be making an official complaint and taking the matter further as this is discrimination and not acceptable.
GP surgery review: holmcroft
Title: Used to be a great surgery but sadly isn’t anymore
Rating: 1 out of 5
Visited: August 2023
I twice tried to call the surgery this morning. First call, I was on hold for 30 minutes and the call cut off. Second attempt, I was on hold for 35 minutes and the call cut off again. 
Disgraceful. Although we’re told not to attend A&E unless it’s urgent, you can understand why people go to A&E when they can’t get through to their surgery when unwell. 
If you’re looking for a surgery to register with - try another - Holmcroft Surgery definitely doesn’t provide the service it used to.
GP surgery review: holmcroft
Title: Poor communication and systems
Rating: 1 out of 5
Visited: July 2023
I've been trying to get my daughter a medical appointment for 4 weeks now. I've emailed them, used their (rubbish) new system Patches and spent time on hold without success. It's great having a system you can access at all times.  Not great when that system has no appointments available. Not great when you email this and get no response.  Not great when you try to call again and again and have to hang up due to running out of break time without getting through to anyone.  Not great when it is very clear from a system prospective that a child was "granted" and appointment and has still not be able to have one. I've never had this problem with this surgery.  I don't know what has happened but it has not improved the service.
GP surgery review: holmcroft
Title: Clinic used to be good, but have declined in recent years
Rating: 1 out of 5
Visited: July 2023
Can never get an appointment, always on long queues to get through to a receptionist who then tell you they cant do anything. 

Now there is a new system to book appointments, but cant even do that as there is nothing available, no I am having to wait for the next day to try and book an appointment. 

Feel sorry for the older generation who don't have access to a computer to book online, who would find this process confusing.
GP surgery review: stafford-health-and-wellbeing
Title: Accessing GP services
Rating: 0 out of 5
Visited: May 2023
I needed some advice and was informed by my GP that I could access online consultation.  
In less than a day I’d had a text informing me what I needed to do and signposted for other services .  
I have now used this twice. Once for stomach pain and one for a sick note. Both were responded to really quickly  
I was amazed how accessing health advice has changed so much
GP surgery review: stafford-health-and-wellbeing
Title: Should be closed down
Rating: 1 out of 5
Visited: January 2023
Very rude reception staff , if they ever answer phone which is very unlikely,  never any slots , staff are rude and don't care at all, poor comunication, they always say no doctors!!! Just don't care at all,  needs closing down before someone dies !!!!
GP surgery review: stafford-health-and-wellbeing
Title: Rude receptionist
Rating: 1 out of 5
Visited: August 2022
After explaining to the receptionist my problem I was told that “oh you don’t want everyone knowing that do you?” I felt I couldn’t say what I needed to as I was spoken over and not listened to. Receptionist was very rude and blunt with me. After waiting for 45 mins to get through on the phone there customer service and telephone manor is disgusting.
GP surgery review: wolverhampton-road-surgery
Title: No concept of the words “Duty of Care”
Rating: 1 out of 5
Visited: December 2023
I had cause to call the surgery and requested a telephone consult due to me not being able to mobilise independently. I informed them that the physiotherapist had told me to make contact as she was concerned. I broke my right patella and am unable to bend my knee due to a right patella tension wire fixation operation and wearing a knee splint. I also suffered a fragility fracture in my back. Having spoken to a care navigator this am due to numbness from my mid region to just above my knees I was told I needed to be seen. Having stated I was unable to get to the surgery I was told “well there’s nothing we can do unless you can get here. Is there no one to bring you? Can you get in a taxi”. My reply was no and I asked how they expected me to access a cashpoint as I had no cash and I’m unable to mobilise independently. I am unable to bend my knee to get in a car!  I was then told “well there’s nothing we can do unless you can get here so shall I book you in” I was completely astounded by that and My response was no forget it!
This surgery has been abysmal since a change in management structure due to retirement of the lead Doctor. I have also been told I am unable to make a complaint electronically and have to write a letter. I asked how am I supposed to access a post box. This surgery has no idea that they have a duty of care to their patients and do whatever possible to not offer care services expected by the NHS.
GP surgery review: wolverhampton-road-surgery
Title: Terrible service
Rating: 1 out of 5
Visited: December 2023
Spent 40 minutes on hold to only move up 5 places (from 15 to 10) no matter how many times i ask to be seen by a doctor as i am unhappy with the service over the phone i am always denied access. I have been with this practice my whole life so far and in the past year i have noticed a massive decline in the service being provided. Can never get appointments unless over the phone when this is not that helpful to me and have said i would prefer a face to face
GP surgery review: wolverhampton-road-surgery
Title: Unacceptable service
Rating: 1 out of 5
Visited: December 2023
I spent 30 minutes yesterday, trying to get my son an emergency appointment.(just been discharged from a major hospital with a life-threatening condition, and told to contact GP for further treatment) was told to ring back this morning. he’s just spent 30 minutes on hold and now no appointments. this is totally ridiculous and a totally inadequate service.how many emergency appointments, do they have in a day if they can all be taken within the first half hour of being open?
GP surgery review: wolverhampton-road-surgery
Title: Great Service
Rating: 5 out of 5
Visited: September 2023
I have been with the practice for a number of years and was seen with my daughter by one of the female Doctors. She was professional and truly cared for her, what a fantastic service we were given. Everything was explained and a plan was made regarding her care. In a time when most only give negative feedback, I wanted to highlight the fact we had a positive experience and the care from not only the people answering the phones(and yes it takes some time to get through but everywhere is the same) to the Doctors. Well done!!!
GP surgery review: wolverhampton-road-surgery
Title: The Surgery is not the Surgery it used to be
Rating: 1 out of 5
Visited: February 2023
I have been a patient at Wolverhampton Road for the last 41 years and in the last year or so the surgery has changed beyond recognition. You can never get through to make an appointment, when you do there are no appointments left. You request a repeat prescription to be told you can no longer do it via the surgery, it has to be done via the pharmacy, and when you do they then do not action it for 4 days and when there is an issue you are asked to call and make an appointment...well you would if you can get through, but you can't.  

When you raise concerns and say you are upset you are met with a sigh on the phone and a comment of "that is your decision", there is zero patient care of empathy. 

Ever since the last long standing Partner retired the place has been in decline, it is not just myself who has noticed but my entire family who are all patients.  I am afraid I will be looking to move elsewhere because I do not feel my healthcare needs are being met by basic standards.
GP surgery review: wolverhampton-road-surgery
Title: Terrible practice, the worst I have ever experienced
Rating: 1 out of 5
Visited: October 2022
Can never get an appointment. Have no queueing system so you can ring every few seconds for an hour and a half in the morning only to be told there are no appointments left. When you Do get an appointment it is not to see a doctor, you find out when you get there. Only seen a doctor once in 3 years and then he didn't seem interested!
GP surgery review: wolverhampton-road-surgery
Title: Rubbish practice
Rating: 1 out of 5
Visited: August 2022
My husband has been waiting for his results for 2 weeks and he's in severe pain and he's not eating much or sleeping. They just keep saying the Dr hasn't looked at them
GP surgery review: wolverhampton-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
Excellent  service quick appointments easy to get to they have compassion for there patients and care for everyone
GP surgery review: wolverhampton-road-surgery
Title: No contact for 7 weeks despite 'possible tumour' comment
Rating: 2 out of 5
Visited: March 2022
I attended an ENT consultation on 18 March and was told I would receive a CT scan appointment very soon - as one possible cause for my issue could be a tumour. Nearly eight weeks on and I have received nothing - despite two follow-up calls. 
I thought any possible cancer cases were fast-tracked. Obviously not.
GP surgery review: wolverhampton-road-surgery
Title: Pathetic patient service for appointments
Rating: 1 out of 5
Visited: February 2022
GP practice takes no effort to improve the appointment service. you can call GP 100 times between 8 am to 9 am, you can not get connected and then answer is no appointments available.  this is a joke
GP surgery review: brewood-medical-practice
Title: Seeing regular doctor
Rating: 1 out of 5
Visited: October 2023
I have been registered with this surgery for just over twelve months and have never been more disapointed with a surgery in my life. My biggest complaint ( one of many ) is :- I have visited the surgery about 10 times and never seen the same doctor twice and each time I have to go through my problem again and again as the doctor has not read my notes. Many times I get a different diagnosis. I am a volunteen driver and take many people to hospital and most people want to moan about the Brewood surgery but will not complain as they mainly in their 80's and don't know how to. When are we going to get regular doctors at this surgery ??????
GP surgery review: brewood-medical-practice
Title: Pretty abysmal
Rating: 1 out of 5
Visited: September 2023
Some recent examples of how bad this medical practice is: 
- Waited for over 20 mins on hold even though I was caller number 1 the whole time.
- Getting a repeat prescription takes 3 days to a week even when marked urgent. A carer visited and called the surgery to check the status of the prescription and was told it would be processed same day (it wasn’t) and we would get a call when it was ready (we did not).
- Did not return multiple calls for clarification on a referral.
- Have yet to get a Dr visit a month after being discharged from hospital despite being completely housebound with chronic health issues - they send a paramedic instead.
Not sure if the issue is too many (older) patients for the number of doctors, the doctors or the office staff, but the end result is that the level of service is inadequate.
GP surgery review: brewood-medical-practice
Title: Good practice
Rating: 5 out of 5
Visited: August 2023
Very rarely  visit doctors  but hsad painful  ear for over a week so decided  to go .Got appointment bstraight away .Staff very pleasant and helpful GP excellent