janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hillingdon-health-centre
Title: Computer Doctor
Rating: 1 out of 5
Visited: April 2023
I called to make a routine enquiry and make an appointment, should be simple enough. I explained what was required and was told I had to use Patches, I explained I had no clue what this was as I was not aware of any changes. The receptionist would not listen to me nor would she explain what was likely to happen with "Patches" and got me so frustrated as I explained as clearly as possible what was required. The receptionist just rambled on about Patches as if I was aware and that you go online at 08.00 to make an appointment and when they are gone that is it, only call if it is an emergergency and then you may have a chance of an appointment. 

I had a previous issue with the staff here and was told to call 111, I did this and apologised to them on behalf of the health centre. I spoke with 111 and they contacted the health centre and approx 20 minutes later I got a call from the doctor. I should not need to involve 111 services to make an appointment.

Returning to todays call and I get a call from the manager as requested as I am writing this and as the manager actually listened to my request though unable to answer the query arranged for a call for this in 3 days time. 

I would just ask a simple question and that is if someone is old and no computer what is their options, to me it looks like there is no choice now. Also if no one comes to you and tells you all about this all singing all dancing "Patches" how is anyone meant to know what they are referring to. Now when you call the centre you clearly hear the message " we are moving towards an econsult service as this is the preferred way to request a clinicians appointment". When I spoke with the manager she said they are not using that now and it is "Patches", please can patients be updated with all of these changes as I hear the message saying "econsult" and believe this is what I have to do when in fact that new way is out of date.
GP surgery review: hillingdon-health-centre
Title: Very difficult to get appointments now
Rating: 2 out of 5
Visited: April 2023
Used to be easy and simple to get an appointment with the online system. Now it's nearly impossible as there is only a 30 minute window from 8am-8:30am to book one. if you miss that then it's a struggle! Crazy that it's this difficult.
GP surgery review: hillingdon-health-centre
Title: Good
Rating: 3 out of 5
Visited: April 2023
I was helped with my query today, quickly, efficiently, and clearly. I am pleased to say my query was dealt with quickly and courteously, and for that, I thank you.
GP surgery review: hillingdon-health-centre
Title: Excellent clinical care provided
Rating: 5 out of 5
Visited: February 2023
Visited the practice to undergo a procedure which I was very anxious about given my previous experiences. 
I would firstly like to thank the receptionist who booked me in for my procedure, so patient, understanding and caring, helped to put my mind at ease. 
Secondly, the  two nurses who supported me throughout the course of the procedure, they were absolutely amazing. I’m so thankful for their kindness, support and compassion during my visit, so sympathetic and really reassuring. Their caring clinical practice meant the procedure was so less daunting and thankfully seamless.  I really was in the best care and had nothing to worry about. Thankyou again, feel blessed to be registered with such a great practice and such wonderful, caring and professional staff.
GP surgery review: hillingdon-health-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: February 2023
The first thing that appealed to us, though insignificant from a quality of care perspective, was the call back facility. I’ve heard of people holding for hours however this surgery just calls you back when you are closer to being attended to. 
The receptionists have always been polite and helpful and always been accommodating when they hear it’s for my toddler. 
Our experience with the doctors and nurses (for vaccinations) has been really good as well. Most of our interactions have been with one of the doctors who has always been patient, helpful and very understanding that we are new parents. Most of the appointments have been for my daughter, but he has always been open to giving us advice for ourselves as well during the consultations for our daughter.
GP surgery review: hillingdon-health-centre
Title: Great hard working practice
Rating: 5 out of 5
Visited: January 2023
The doctors, nurses and staff in this practice have looked after my family and myself for over 30 years. I feel the need to inform you about their professionalism , compassion , caring and understanding. Thankyou nhs.
GP surgery review: hillingdon-health-centre
Title: Caring Practice
Rating: 4 out of 5
Visited: December 2022
My wife who suffers dementia,took a nasty fall on Thursday 26/12/22.The Hillingdon Health Centre Practice Manager,was superb in securing a vital assessment visit by the community matron/nurse with inside 4 hours,as they were aware of my wife's vulnerabilities.Fantastic caring work of which I thank you.
GP surgery review: hillingdon-health-centre
Title: make an appointment, you really cannot be serious
Rating: 2 out of 5
Visited: October 2022
My wife recently had a routine blood test after being offered a check up of basic health issues. Within 2 days she received a text asking her to make an appointment to discuss results, sounds simple enough. She called and was told that there was no appointments available, the main question here is why ask someone to call and make an appointment when there is no appoinments available.
So my wife has now been told to join a waiting list for an appointment regarding routine blood test resuts. I myself was diagnosed with early stages of prostate cancer after a routine blood test, so as you can imagine she is really concerned.
I put on my shoes and walked round to the surgery and asked how they think my wife was feeling. I was then told that she would be called later that day. I returned home and she was called 15 minutes later, and happily nothing to worry about. Now why did the message not read "pls contact surgery for appointment, non urgent", that would have at least let her know that nothing serious was discovered.
3 Days Later
I have had bad cramp in my leg over the weekend and made a request for some of my repeat medication and added at the bottom the issue is cramp and can I have some of the tablets I had a few years ago for cramp and that the others were not urgent. I simply wanted some relief as I was in the middle of a 5 days a week 4 week radiotherapy session for the cancer. The receptionist totally refused help today for this despite the possibility of having to cancel radiotherapy sessions due to the pain. I asked to speak to the practice manager and was told she was not in, just the same as I was told 3 days earlier when I went in. I was told if I was not happy to make a complaint by email and that I should call 111 despite it being the health centre's responsibility to look after their patients when open. I know that 111 is not there for this sort of issue, and with deep regret I called 111 and I spoke to them about the issue in full saying sorry for calling them. I was put on hold and then told I would be called by the practice Dr within 90 minutes, I was called 15 minutes later, asked to provide photos which I did and as if by magic a course of antibiotics was prescribed.
I have to say that I feel the reception staff are on large bonus's to avoid booking appointments as there is never any available. When you call you are always met with the same message saying the practice is moving towards Econsult which is the preferred way ro request a clinicians appointment, Preferred By Who? certainly not by me and not by any other person I know that uses this health centre. My wife and I have been registered here for over 18 years and I have never known anything like this, during peak of covid I understood and accepted it. I find every time I go into the reception I do not recognise anyone. I really hope the front of house service improves soon as I do not wish to change Dr as the medical team have been totally amazing with me.
GP surgery review: gordon-house-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: October 2023
I had a good experience as the process was very smooth regarding my flu vaccination and the nurse was very helpful and professional Would highly recommend. Receptionist was also very welcoming and helpful. Thank you
GP surgery review: gordon-house-surgery
Title: Flu Jab
Rating: 4 out of 5
Visited: October 2023
Went on a Saturday morning and was jabbed within minutes outside the practice. Overall it was a friendly and professional service.
GP surgery review: gordon-house-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
I consider this practice to be well run, with  very good, helpful  staff at the reception.   The nurses and doctors though extremely busy,  have always been kind, considerate, thorough and highly professional in all my dealings there.
GP surgery review: gordon-house-surgery
Title: Very professional practice
Rating: 5 out of 5
Visited: October 2023
I have been registered with this practice for several years and have always found their staff to be professional and willing to help. When I've needed help urgently, they were willing to listen and go the extra mile. The doctors and nurses provide excellent care and have been sensitive to my needs. The practice seems to function efficiently and I would have no hesitation in recommending them.
GP surgery review: gordon-house-surgery
Title: Flu Jab
Rating: 5 out of 5
Visited: October 2023
The surgery reached out proactively, well ahead of flu season. The appointment was simple to arrange with plenty of date / time options. They provided timely reminders and, on the day, it was arranged excellently and I was in and out in literally 2 minutes.
GP surgery review: gordon-house-surgery
Title: Extremely accommodating and proactive practice
Rating: 5 out of 5
Visited: October 2023
The team at Gordon House are very helpful in arranging urgent appointments when necessary.
The proactive contacts for flu, covid, bowel/prostate cancer or smear tests (for my wife) are a great example of preventative medicine, which are welcome and reassuring.
Many thanks for your great work.
GP surgery review: gordon-house-surgery
Title: Always there to help
Rating: 5 out of 5
Visited: October 2023
I was given an appointment straight away and the doctor I saw was very thorough and supportive. She even got a second opinion.
GP surgery review: gordon-house-surgery
Title: Very efficient flu vaccine clinic
Rating: 4 out of 5
Visited: September 2023
Easy and quick to book and very efficient organisation.  In and out in no time - actually back home by the official time of my appointment.  Thank you very much.
GP surgery review: gordon-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Large practice with good choice of GPS, nurses and more. Up to date systems. Friendly staff. Do very well working under extreme pressure.
GP surgery review: gordon-house-surgery
Title: Excellent practice, helpful staff.
Rating: 5 out of 5
Visited: September 2023
I'm very happy with the service I receive from this surgery. Doctors and nurses are very polite and friendly and they do their best to arrange appointment even in diffucult times.
GP surgery review: mattock-lane-health-centre
Title: Receptionists are unhelpful, gp is great
Rating: 1 out of 5
Visited: January 2022
2022 and the receptionists are still rude or unhelpful. Sometimes rude but examples of unhelpful include.  When they don’t know something they don’t bother try to find out.    When you come to check in and the machine doesn’t work they act as if you’re disturbing them (relaxing/chatting) when you politely ask to be  manually checked in.  The doctor himself is fine but the receptionists here have been terrible for years to be honest.
GP surgery review: queens-walk-practice
Title: Dreadful experience
Rating: 1 out of 5
Visited: November 2023
Started calling at 10.41am and the phone line was not taking calls. Attempted to start an e-consult, the practice was not accepting e-consults. I decided to try calling again at 10.56, where I was holding for 1 hour, 38 minutes. A member of the reception team answered eventually, asked me to hold, which I did. I was then asked the standard questions, explained my symptoms and was curtly told I should have called at 8am for something this urgent (which I was unable to do as, unfortunately, my working schedule didn't allow for it). I was told an evening appointment would be made for me at a related clinic in Greenford Avenue and that once the appointment had been made I would receive a text confirming it. No text with an appointment, no call back to let me know the situation. In other environments this sort of abysmal treatment would be tolerable, in matters of your health, this isn't acceptable.
GP surgery review: queens-walk-practice
Title: Brilliant Practice
Rating: 5 out of 5
Visited: July 2023
The staff are very friendly and efficient. They review my condition annually and are always kind and helpful. My prescriptions are never late. I would recommend this practice to everyone. 

5/5
GP surgery review: queens-walk-practice
Title: The staff
Rating: 1 out of 5
Visited: January 2023
The staff at Queens Walk Surgery have displayed unprofessional behaviour, being rude and dismissive towards patient, even during emergencies. On one occasion, a staff member mocked my accent and did not make an effort to understand my concerns. This type of behaviour is concerning and does not reflect the compassionate care that patients deserve. It is important that the staff are held accountable for their actions and receive training on how to treat patients with respect and kindness.
GP surgery review: queens-walk-practice
Title: Excellent care
Rating: 5 out of 5
Visited: December 2022
Doctors are thorough and supportive. I felt really well taken care of and given time to talk about the things I was unsure of. A great team!
GP surgery review: queens-walk-practice
Title: Very efficient
Rating: 5 out of 5
Visited: September 2022
Attended with my 12 year old son and the Reception staff were very friendly. The Doctor was very helpful and kind. Lovely Practice.
GP surgery review: queens-walk-practice
Title: Used to be Great Practice Sadly no more since Covid
Rating: 2 out of 5
Visited: April 2022
Before Covid it was reasonable to expect to be seen quickly (same day sometimes) or within 2 weeks for non urgent. Then I would not hesitate to recommend them.

Now in Oct 2022, getting through to the surgery is next impossible. Once you do after calling 20times or more, they give you a telephone consultation maybe 2 to 3 weeks later.  On that day they don't give you an hour or a time slot, its all day! Do you dare make other calls, go to school or college or to work for fear of missing "the call from the gods"!? And during that call they sometimes say come to the surgery now! Right now. So you could be at work or at school and they expect you to leave work collect your child (if it was for a child) and bring them to the surgery there and then!! Now we don't bother calling unless we have absolutely no other option. 
I hope they will improve this and go back to the way they worked before or else we are considering changing surgeries.  Would not recommend currently.
GP surgery review: queens-walk-practice
Title: Rude rude and very arrogant admin !
Rating: 2 out of 5
Visited: January 2022
Maybe is time to change those super rude and arrogant admin ladies at Queens walk surgery .Whenewer you call even it is energency they say sorry we are busy call other day!!! , even without asking the reason why people call!!! Today I need it book an apointment as I have some complications after my operation , not sure why she answered the phone if she directly told me to call next day! 
 Once when I called she said I not really understand your English , please write email with correct spelling! ... and that was issues with my address , as she did not understand my spelling!That is very serious matter !
 They are full of arrogance and even super rude , it is very strange that people like that still allowed to work on the phone  with not well or sick people .I hope somobody will take that serious and teach those arrogant ladies some  educated human manners !
Regards,
GP surgery review: the-argyle-surgery
Title: Good practice nurse
Rating: 4 out of 5
Visited: September 2023
Attended for a screening test. Practice nurse was very nice,listened,carried out test in a way which minimised discomfort.
GP surgery review: the-argyle-surgery
Title: Brilliant team at the Argyle Surgery
Rating: 5 out of 5
Visited: August 2023
The whole team are hugely appreciated by us. For the last 12 years we have really needed their help with a health condition in the family. We think they do a really challenging job and we appreciate the doctors, nurses and the receptionist team and practice manager. They probably don’t hear appreciation enough. We find that they are really “on it” but with care and kindness. They are able to listen and work with us. 
Thanks to all of you. Has felt like you have had our backs. We could not be more grateful through a difficult time in recent years.
GP surgery review: the-argyle-surgery
Title: Always on the ball
Rating: 5 out of 5
Visited: March 2023
At a time when there are so many whinges about GPs I can confirm that I never have any problems with very prompt answers, e-mail replies or appointments with this surgery.  They are also very,  very  persistent on sorting out prescription queries, and last year after a visit I received detailed letters from one of the doctors for referrals to specialists which was sent at 7.30 pm on a Sunday evening.  Very impressive.
GP surgery review: the-argyle-surgery
Title: Super-supportive pharmacy team
Rating: 5 out of 5
Visited: February 2023
It is not always straight-forward to travel when you have health issues to consider, but the Pharmacy Team at the Argyle Surgery really smoothed the way for a recent family visit overseas. Really flexible, positive and enabling. What a difference they make to patient wellbeing. Thank you.
GP surgery review: the-argyle-surgery
Title: So very baaaddd
Rating: 1 out of 5
Visited: October 2022
I  last 2 years it has gone from a great and friendly team to now a couldn’t careless attitude ,
They would not issue very important medication . And for days on end , after 16 days without my meds which is and was very dangerous ! They then  apologised and said it was of yearly review ! A 12 year old untrained person would of known that there action should never of happened ! Yet it did ! Left there
GP surgery review: the-argyle-surgery
Title: Incredibly helpful
Rating: 5 out of 5
Visited: August 2022
I would just like to say how impressed I am with Argyle surgery. My father had a tele con appt today, however, I wanted to speak to the doctor on behalf of my father and I found the GP to be incredibly helpful. They had acknowledged my email I had sent in and if had not been for tele con appts, I wouldn’t have had the time to come with my father to the practice. My father didn’t need a face to face appt but had he needed one, I felt confident that he would be offered one. I feel so grateful that my parents are registered at this surgery. I hope the tele con appts continue.
GP surgery review: the-argyle-surgery
Title: From terrific to Terrible
Rating: 1 out of 5
Visited: May 2022
Doctors failed to sign papers properly, 1month wait for a doctors appointment, only to be seen by a nurse, and a very poor feedback and little care from practice manager.
GP surgery review: the-argyle-surgery
Title: Less than useless
Rating: 1 out of 5
Visited: February 2022
Cannot get an appointment even before covid.  The reception staff tell you one thing then you find out that options are available.  You will be very lucky to see any medical staff other than the in house nursing staff - who are very good.  It is the organisation and lack of customer service that is lacking
GP surgery review: the-avenue-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: June 2023
I have been registered here for a few years now and have never had any major problems. I have mostly got an extremely prompt response to any requests. Any issues I have had, have been sorted out very quickly after a civilised conversation with reception staff. I have even recommended them to my parents and my daughters boyfriend.
GP surgery review: the-avenue-surgery
Title: Very irresponsible gp
Rating: 1 out of 5
Visited: February 2023
Hi I have a very bad experience with this closes to my home gp by 8 o’clock emergency appointment they answered their phone very difficult and most times they said we are fully booked even you stay for them to respond half an hour.I am still not good and all my allergy reaction tablets is finished an allergic cream. What day is it back to us tomorrow morning 8 o’clock as I call them today by 8 o’clock please investigate as I completed before too thanks for understanding the patient abuse
GP surgery review: the-corfton-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Corfton Road Surgery responded really quickly to my recent request for help. I got both phone and a face-to-face consultations the same day as I submitted the econsult. The doctor was careful and sympathetic - really lovely. I have been registered with this practice for more than 25 years and this is not the first time I have had such a swift and helpful response.  I feel very lucky to be with them.
GP surgery review: the-corfton-road-surgery
Title: Amazing Helpful Practice
Rating: 5 out of 5
Visited: September 2022
I cannot thank the amazing staff and Doctors enough at this Practice.
They are always prompt and very helpful. The responses from the Doctors is always within the times promised. As a family we find the whole service very reassuring. The Receptionists are always polite and ready to help.
GP surgery review: the-corfton-road-surgery
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: May 2022
I am utterly at wits end with this surgery. I have been trying to get an appointment for over 8 months, so that i can get a repeat prescription for my asthma. When I call them they tell me they can't help me and that I need to go onto their site. When I go to their site, I need special logins so that I can access the make an appointment section. To get the logins, I need to call them. I call them, they say I need to wait for my logins, which will be sent by email. I waited 6 months for those logins. Everytime I called in betweem they were of no help. The logins they send could not be more confusing, they send a an "ID", a "username", a "password" and a "passphrase". When I try to login using my password and username gain no access. After 5 attempts my accound becomes locked. Only way to unlock it? Why you have to call them of course. Guess how far I got? 

This surgery should be a ashamed of how of complicated it has made it for a person to gain access to health care. I am utterly disgusted by lack of service and complete unwillingness to me get a simple GP appointment.
GP surgery review: the-corfton-road-surgery
Title: Unfriendly Practice
Rating: 2 out of 5
Visited: April 2022
The main problem of this GP practice is that they think they are still living through a pandemic. They don't see patients. Ask to fill out an e-consult form and don’t usually get back to you. They charge £50 for a letter that states I’m a registered patient at their practice. Daylight robbery. And requesting for a repeat prescription is a big hassle they do t have any updated records of your medications. I dont know if anyone else have had these issues but since  the time i have registered here i have only had issues with them. My previous surgery was so much better.