janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-elms-medical-centre
Title: Service was very helpful
Rating: 4 out of 5
Visited: July 2023
I called in the practice on the off chance to see if someone was able to see me regarding a puncture wound sustained at work. The receptionist was understanding and said sit and wait and was seen by a doctor who gave me the necessary advice. Very helpful and helped with a unnecessary trip to accident and emergency . Thank you
GP surgery review: the-elms-medical-centre
Title: Great practice for my Family
Rating: 5 out of 5
Visited: July 2023
I am always pleased with the Doctors from this practice even through the pandemic I had the help I needed. Kind and attentive and always there when needed and not having too long to wait is helpful.
GP surgery review: the-elms-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
After describing symptoms to receptionist was relieved and surprised to be offered appointment at 4.15 that afternoon. After examination doctor referred me urgently to hospital. Had appointment for tests in 2 weeks. Have since had surgery. Doctor recently took the trouble to ring me to check on progress and ask if I needed any other help. Very grateful for prompt attention. Thank you.
GP surgery review: the-uplands-medical-practice
Title: A practice that gives you a great feeling of confidence.
Rating: 5 out of 5
Visited: January 2022
This is my first day and first experience with the Uplands surgery. From speaking to the receptionist to having a telephone conversation with the doctor not 30 minutes after leaving the surgery I was extremely impressed and it made me feel a great deal better just having spoken to a doctor at last about my problems. If this sort of service carries on I will be happy to stay with them for the rest of my life.
GP surgery review: the-uplands-medical-practice
Title: rude
Rating: 1 out of 5
Visited: January 2022
rang regarding a lump and asked to book in the next working day they said no very abruptly and rude, i have to ring at 8 in the morning. after a sleepless night i did this and managed to get a telephone appointment. i waited anxiously all day for this appointment which i didn't received  until 4pm. I understand that the GP's are busy but due to the reason i needed the appointment i did expect a more urgent response.
GP surgery review: the-uplands-medical-practice
Title: The loneliness of an unanswered phone
Rating: 1 out of 5
Visited: January 2022
I've been registered here 4 years. In four years I've yet to meet my GP. I've spent 4 years phone, phoning again, being told to phone back, being put on hold, being told to download "My GP App" (I don't have a smartphone), waiting in queues, being turned away when I attend in person, phoning again, and again and AGAIN. I have never dealt with a service provider that so willingly refuses to accommodate patients in such a blasé, uncaring and indifferent manner. I have a full time job as a key worker and a family. I unwisely assumed doctor's e played staff and paid for phone lines to make patient's lives more convenient. How wrong I was. The final straw came today when I called 17 times and was placed on hold before being told to call at 8.30am tomorrow. I believe the doctors here would be extremely unhappy if they knew just how poorly let down their patients are by the admin/phone staff. It personally feels like this practice don't care about me as a patient and I've absolutely had enough of being dismissed and having my time wasted, so I've gone elsewhere and registered with a practice that doesn't act like it's doing me a favour even taking my call. I just hope the NHS can get someone in here to sort the place our and get it running efficiently. The taxpayers (ie the people that pay the staff's wages here) deserve better for their investment.
GP surgery review: the-uplands-medical-practice
Title: Very efficient service and care.
Rating: 5 out of 5
Visited: January 2022
Over the past couple of months, I have noticed that there is a great all round improvement in the service and care that each of the various staff roles provide.
They have definitely made massive improvements and this fills me with confidence to be under the Uplands care.
GP surgery review: the-uplands-medical-practice
Title: Great help
Rating: 5 out of 5
Visited: January 2022
Joined the practice after moving into the area and needed to join as quickly as possible to receive my regular medication. Although the practice was very busy the very helpful reception staff managed to guide me through to getting to a doctor and getting a duty of care so I could receive my medication before all of my records had arrived.
Thanks very much guys. Friendly helpful service.
GP surgery review: longshoot-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: June 2023
Used askmygp yesterday. Doctor tried to phone x3 times. My phone wasn’t working. 
Therefore I had to phone surgery this morning to apologise. Was given a face to face appointment for today. I feel that this was exceptional service.
GP surgery review: longshoot-medical-practice
Title: Decent practice
Rating: 4 out of 5
Visited: June 2023
The lady who I spoke to at the clinic was very helpful and well informed, she offered practical help and information
GP surgery review: longshoot-medical-practice
Title: Very personalised ,friendly and attentive
Rating: 5 out of 5
Visited: June 2023
Had my carer health check today professional friendly informative experience from start to finish. I felt I had time to talk and  felt listened To by a compassionate and caring member of the team .
I was given advise and support and came out of my consultation feeling empowered and motivated to make my own changes needed .
GP surgery review: longshoot-medical-practice
Title: Very helpful
Rating: 5 out of 5
Visited: May 2023
I always find all staff at the surgery friendly and very helpful. 
I always manage to get an appointment when needed and don’t have a long wait in the waiting area.
GP surgery review: longshoot-medical-practice
Title: Great free health review
Rating: 5 out of 5
Visited: May 2023
I went for a free NHS health review and was seen by the trainee health care assistant who was very professional yet friendly. She told me the results of blood tests for cholesterol and blood sugar levels. She advised me on how these results may impact my future health and helped me devise a plan to improve my health with diet changes and increasing exercise levels. She referred me to a clinic which can offer help and advise on how to lower blood sugar levels. I came away from the appointment feeling that it has been very worthwhile and armed with lots of positive information that will help me improve my future health and prevent disease. I am very grateful to the NHS.
GP surgery review: longshoot-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
I got an appointment on the same day I rang. Very efficient and staff extremely friendly and professional. Made me feel relaxed and comfortable. Well done Longshoot .
GP surgery review: longshoot-medical-practice
Title: Very good and polite service
Rating: 4 out of 5
Visited: March 2023
Went to the doctor's today and it was a very easy and courteous and polite service.had a telephone appointment  with the doctor and was very helpful.
GP surgery review: longshoot-medical-practice
Title: Worst practice
Rating: 1 out of 5
Visited: February 2023
I have never witness the worst medical practice in my life like what I am experiencing with Longshoot. Very unprofessional, never respond too queries and with rude telephonic conversation

I would not even recommend them to my enemy
GP surgery review: longshoot-medical-practice
Title: Worst Practice I've heard of.
Rating: 1 out of 5
Visited: September 2022
Past 3 years whenever I've been referred for something, I'd have to chase my results (X-Ray, Bloods, etc) only to be told "oh they came back normal so we didn't need to call you". Okay? Maybe tell me so we can find next steps because there's still something wrong. 
Today has pushed me over the edge, I've kept my cool for three years. I asked for my prescriptions which a consultant had said to start on repeat to be sent to pharmacy on 12/09/2022. The letter the doctor had gotten was dated 30/08/2022 and they had not yet sent my medications. They confirmed in writing that it had been sent and to wait 48 hours. I waited a little longer by a day.
Got to the pharmacy. The prescription still hasn't been sent. 
They only have enquiries open 8am til 11am on week days and you can't write to them after that or before that. Good luck on the phone, you'll be first in the queue for half an hour.
GP surgery review: longshoot-medical-practice
Title: Very poor
Rating: 1 out of 5
Visited: June 2022
I have been trying to get a face to face appointment since November 2021 but I have been  triage  with the hold of receiving a phone called within seventy two hrs. The problems I have needs a physical examination which cannot be  done over the phone so the problems  continue
GP surgery review: bodey-medical-centre
Title: A Very Well Run Practice
Rating: 5 out of 5
Visited: November 2022
Very easy to get an appointment to see a Doctor or Nurse.Very friendly reception.I do not like phoning the surgery as phone lines are very busy so i like to book in person. Went in to see the Doctor today for a quick chat to ease my mind came out very reassured that the Doctor had everything in hand.I have never had any problems with any of the staff at the surgery.This is a top class surgery
GP surgery review: bodey-medical-centre
Title: Fantastic experience
Rating: 5 out of 5
Visited: November 2022
I attended an appointment with one of the doctors after ringing in the morning to talk about some health concerns. After listening, he quickly offered me a range of same-day appointments. During the face-to-face appointment, I was able to explain my concerns and felt that the doctor listened attentively. He asked relevant questions and I did not feel rushed at all. He was extremely friendly and approachable throughout. He gave a clear and coherent of his thoughts, outlined a treatment plan and made sure that I was happy with this plan.
GP surgery review: bodey-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2022
Reception staff very helpful, Doctors excellent made me feel relaxed very good treatment for my needs,
GP surgery review: bodey-medical-centre
Title: The best practice all over the country
Rating: 5 out of 5
Visited: July 2022
We have been with this GP last 4 years, never had bad experiences always received best service either to book appointments or seeing a doctor, I am really really Sorry 😞 because  I have moved 5 miles away and can not stay at this place anymore. 
Just want to say a very very big thanks 🙏🏻 for last 4 years. Hopefully one day back to the area and register again with you.  
Love you all nurses and doctors
GP surgery review: bodey-medical-centre
Title: Amazing GP to join
Rating: 5 out of 5
Visited: July 2022
Your Review:  As a patient, I am very grateful to the Dr. On my first visit and then to the nurse who checked my chest and took my blood samples and even to the girls at the front desk for the care received.
I am not a person who goes to the doctors a lot because I have good health, but lately I have had to make use for various reasons.

I have found in the bodey medical centre team, people with great professionalism, who have been very kind to me, and who have done their job quickly and cleanly.

good job to all of you and keep it so please

Carlos Merino
GP surgery review: bodey-medical-centre
Title: Terrible reception
Rating: 1 out of 5
Visited: May 2022
I've been with this GP for 3 years. They always send my prescription to the wrong place despite me specifying every time. If you ever actually manage to get through to the reception, they are incredibly useless and rude.
GP surgery review: bodey-medical-centre
Title: Much better than my last practice
Rating: 5 out of 5
Visited: January 2022
Can be difficult to get through to them at 8:30am (especially leading up to Christmas time) when everybody wants appointments but I’ve called in the afternoon a couple of times now and received same day (10 mins later) appointments over the phone and the doctors have always been kind and super helpful with prescriptions and listening to my needs
GP surgery review: bodey-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
Excellent ...So much better than when I was in Chorlton ....Terrible to get an appointment etc I work full time so not good to wait 2 hours.anyway luckily good health so far..When I ring 8.30am I get in same same day.... What more can I say .My responsibility to look after my health not GPs so I don't need often please God but every faith if I'll I get what and when needed That is GPs Role I feel ...
GP surgery review: ladybarn-group-practice
Title: Extremely Disappointing Service
Rating: 1 out of 5
Visited: September 2022
Upon calling the surgery I was told there are no appointments for the next week so I need to ring back the same time tomorrow. I made them aware that my appointment didn't have to be this week but was told they could not book me an appointment unless I called back same time tomorrow.
I have rang back only to be told once again all of the appointments for the next week have been taken and I need to try back again tomorrow. I asked why they could not book further than a week in advance and was told due to the number of missed appointments they were not booking further than a week in advance, so I am now being penalised for the down fall of complete strangers.
I have rang both days at my earliest opportunity (lunch break) as someone who starts work at 7am it seems by the time I can ring there is no way they can help me.
The difficulty level to obtain an appointment at the GP surgery has always been high but this new rule has taken it to the extreme.
GP surgery review: ladybarn-group-practice
Title: not even acceptable'practice'
Rating: 1 out of 5
Visited: September 2022
my prescription requests I make an appointment for a review on the 18/9/22.   This is a Sunday!.   I telephoned the surgery on 12/9/2022, to make an appointment.     I was 5th in line!.    30 minutes later I spoke to a receptionist who informed me that as she didn't know if they would be working on the Monday 19th September, the official bank holiday given for the late Queens funeral, she couldn't give me an appointment on any day!!! and I was to phone the following day, the 13th.    The line was engaged from 10.15 a.m.   There was a response at 11.45 a.m. I was 5th in line.    35 minutes later, I was told there were no appointments left.   I enquired about the number of receptionists on duty, I had made the same enquiry the day before, again, only two, as two were off sick.    It took less than 2 minutes to deal with me, but for some reason it had taken more than 12 minutes to deal with each of the five people ahead of me in the queue, on both days!!!    I am to phone again tomorrow, before 9.00 a.m., any takers on the chances of my success????
GP surgery review: ladybarn-group-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: September 2022
Very hard to get same day telephone appointment due to long waiting times on phone 4. I’ve spoke to 4 different drs about the same issues but they still don’t know why I am ringing, do not have results or have lost results. Have to explain the same issue to each different doctor again and again.  Prescription is never ready on time or items missing. And some of the reception staff are rude and unprofessional and give you the wrong information.
GP surgery review: ladybarn-group-practice
Title: Incompetent and very frustrating
Rating: 1 out of 5
Visited: August 2022
I wanted to renew medical exemption certificate and was told 'needs to be signed by a doctor' event though the form itself says practice staff can sign it as it asks for 'position if not doctor'. I was told to come back in 2 days and collect the form - which wasn't signed but stamped (why couldn't this be done on my original day??).

I queried that it wasn't signed and told its OK. Today, I received the form back with a letter saying it couldn't be processed as not signed.

This is incredibly incompetent and a massive waste of time and correlates with my general experience of this practice.
GP surgery review: ladybarn-group-practice
Title: Impossible to organise timely appointment
Rating: 1 out of 5
Visited: August 2022
My experience is the same as other members of my own and extended family and that experience of being able to secure an appointment via a telephone consultation is dire. Having said that it needs to be acknowledged that once you are actually able to speak to a GP either via phone or in person the care is good. But and this is a big but if you are thinking of joining this surgery then think again as the ability to consult with a doctor is appalling. Whatever non urgent symptom you may be having can escalate unnecessarily leaving you to end up in casualty at hospital because often there are no 'non urgent' appointments left for 2 weeks at a time! When asking the receptionists what can we do as 2 weeks is a long time to wait we are routinely told "Try calling back in 2 weeks when the next block of appointments are ready" If you are willing or able to do that and do call back in 2 weeks do not be surprised to be told the exact same thing. Just think, that is a whole month you have not been able to get advice leaving you feeling not just frustrated but worried that the same will happen again on the 6th week. I know GP's are under pressure, I feel for them truly but this cannot be right? I queried a particular medication which had contraindications relating to my own health but as I could not even get through to speak to anyone I opted to leave it out. How many other people must be doing that or worse self medicating? I do not overly use my GP at a drop of a hat for nothing as I'm aware of the pressures involved and I view myself as practical, sensible and articulate but I seriously worry about those in more vulnerable sectors: age related, mental health and even people with hearing problems who would not stand a chance with this practice when trying to get help. When you walk in because you cannot get through on the phone for upto and over an hour and speak to receptionists in the hope they will try to resolve your issues you are met with staff who are unsure, guarded who are waiting for patients to become volatile in their frustration and you'll often walk out without any answers as to what to do from there. It appears the bog standard answer is "You could try ringing for an emergency appt tomorrow from 8-8.30" Good luck with that! My husband waiting so long on the phone (an hour and 10 minutes) that he drove there with the phone still ringing. He said, he was told they were busy but found people stood talking about non medical conversations in the back and was told to go home and try again in the morning at 8am! Someone else immediately followed him to the desk frustrated with a raised voice but not shouting and told he was threatening them, which was untrue. I don't know what the answer is but this surgery is not being run efficiently for either staff or patients which doubles the calls to them unnecessarily. You must re-instate online booking especially for those with hearing problems too. Please get help to improve your services.
GP surgery review: ladybarn-group-practice
Title: Awful! Left me without essential medication
Rating: 1 out of 5
Visited: July 2022
Rejected my repeat prescription request as told I need a medication review. Two problems with that: 
1) I've already had a call with their chemist and told them I don't want any changes to my medication.
2)Even if I wanted to make an appointment I can't! 
The line is constantly busy and when you get through you're met with rude and uncaring staff who don't seem to have a clue. Told me to ask the chemist for some "spare" medication, when it's a controlled drug? What idiocy! I've been left in distress and withdrawal because I've been refused medication which I need to function. This practice is disgusting and doesn't care about it's patients.
GP surgery review: ladybarn-group-practice
Title: Unacceptable
Rating: 1 out of 5
Visited: July 2022
Trying to call this GP is redundant exercise. Nobody answers the phone, it dials out for eternity.
Unsure how it's acceptable to have a GP open with unattainable methods of contact for their patients. No matter how many times you call there is no answer, except for the afternoon where you're told you can't be serviced or speak to a GP because you didn't call at 8am. It's a joke and putting patients health at risk.
GP surgery review: ladybarn-group-practice
Title: impossible to get through
Rating: 1 out of 5
Visited: April 2022
i’ve been trying for weeks to get a appointment i’ve called more than 100 times at 8 am and even during the day can’t get through . never any online appointments on nhs app or patient access. i went in recently and was stood at reception while the receptionists ignored me and carried on their conversation. still haven’t managed to get a appointment all i need is a call back from doctor shouldn’t be this hard .
GP surgery review: ladybarn-group-practice
Title: Rapidly gone down Hill !
Rating: 1 out of 5
Visited: April 2022
Cannot get appointment tried 3 weeks every morning 8am Engaged never answer cannot get through putting Patients Lives at Risk!
Since some.of the Older Doctors retired there is No caring ones anymore. GPs refuse to help or get a letter signed tried over 4 weeks letter to be signed then told GPs refused yet we have been patients over 30yrs. The older GPs who have retired would if done a letter no problem. Ring say we get GP to ring u back waited no call back. They say they tried to ring me they did not I had proof of received phone calls which clearly showed they had no ring me they lie! 
They do not want to work or help patients anymore! Same bu the time you get appointment If you Lucky to get through the receptionists are Rude Unhelpful and have No time too listen they hanging up on You before you can speak! I Find only 1 clerk who helps a long serving one., who when she retires or leaves who knows! 
Seriously thinking of leaving the practice it's awful !
GP surgery review: ladybarn-group-practice
Title: Terrible Administrator / Awful Experience
Rating: 1 out of 5
Visited: March 2022
I suffer with high blood pressure and have had no medication for circa 10 days. I requested my medication circa 10 days ago via the chemist but the doctor refused it with zero explanation.
I completed an online form and nobody from the practice has contacted me or explained what has happened. Admin again.
I was unable to get through despite phoning 4 times yesterday during the day.
I have tried explaining the above to the lady on the telephone just now (i.e. 5 minutes ago) and she will not listen to me.  Because I will not act like a naughty primary school child, despite doing nothing wrong, she has slammed the telephone down saying "contact your chemist". She was unable and unwilling to listen to what is happening.
I can feel my blood pressure rising, as she was told, and I am now shaking as a result of the terrible attitude of the person on the telephone. Where is the duty of care to the patients?
My point was about not having any medicine and the practice not replying to me filling out a form about not having any medicine. And they are now refusing to address the fact they were contacts by me via a form and they did not reply.
Awful attitude and terrible administration.
GP surgery review: hollins-grove-surgery
Title: Tick box exercise
Rating: 2 out of 5
Visited: August 2023
Attended for asthma review, inhaler technique not checked despite taking inhalers, peak flow not checked nor discussed, assumed asthma trigger was sport related due to wearing football kit, no action plan discussed or given, on very high dose ICS inhaler and had to ask for lower dose to step down. Overall feel like this was just a tick box exercise to gain GP payment for attending review. on a plus side the nurse was nice