janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: rivington-way-surgery
Title: Shocking service
Rating: 1 out of 5
Visited: March 2022
Wait weeks for an appointment, you cant book an appointment over the phone its always fill a form in, get an appointment for when you state you cant do it ask for after a certain time they ring before request time, so miss the call as in work, so ring up, on hold 26 minutes in a queue to get to position 1 then get a voicemail stating all lines busy and cut you off!!!
GP surgery review: rivington-way-surgery
Title: Hanging on the phone
Rating: 1 out of 5
Visited: January 2022
I was on the phone this morning for 26 minutes 4th in the queue then second then I was first for ten minutes at 11.50, at midday a voice came on stating all operators are busy please call later, I was absolutely fuming I put my shoes and coat on and caught the bus. I got to reception and asked why after 26 minutes the phone call was cancelled she said she didn’t do it but as I told her someone did . It’s absolutely disgusting to treat people in this manner. I have been at this surgery all of my life being born in higher Ince and now live in spring view and I’m appalled at the way this surgery is run . How do you expect older people to keep phoning and after 30 minutes getting the phone disconnected, it’s bad enough trying to live without paying huge phone bills
GP surgery review: mile-lane-health-centre
Title: Excellent Service Today
Rating: 5 out of 5
Visited: January 2024
I visited an Emergency appointment today with a Senior Nurse Practioner and she was fantastic.

Talked me through everything, put my mind at ease and diagnosed the problem straight away.

What I also found lovely is that we had a 'chat'.  No rushing, nothing just a lovely GP experience.

It's nice to be nice - thank you.
GP surgery review: mile-lane-health-centre
Title: Figured out the problem instantly.
Rating: 5 out of 5
Visited: October 2023
Able to figure out a problem I’ve had for weeks in mere minutes. It’s such a relief. The new nurse practitioner is lovely and calming and does her so job well. I’m very appreciative.
GP surgery review: mile-lane-health-centre
Title: So helpful
Rating: 5 out of 5
Visited: October 2023
I had an urgent appointment for my 1 year old. The new nurse practitioner was brilliant! So helpful and informative and set my mind at rest.
GP surgery review: mile-lane-health-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: October 2023
In the news you hear a lot about health practices not having enough appointments for people or wanting face to face.

Mile Lane is the opposite. Whenever I have needed an emergency appointment they have done their upmost to fit me in which was the case when I got a call back today.

I wasn't rushed, was met with friendly faces and left feeling much better about my situation and that my health issue was going to be resolved.
GP surgery review: mile-lane-health-centre
Title: Very helpful
Rating: 5 out of 5
Visited: September 2023
Saw the new nurse-practicioner on her first day. My 90 year-old mother had an ear infection/inflammation which was painful and kept her awake at night. She was seen immediately without an appointment and a steroid spray was prescribed.
GP surgery review: mile-lane-health-centre
Title: Why so difficult to contact?
Rating: 1 out of 5
Visited: March 2023
I keep reading on these reviews the Practice Manager would like to speak to the patient. If only! I've spent an entire afternoon searching for her contact details to no avail.
GP surgery review: mile-lane-health-centre
Title: Appalling reception staff
Rating: 1 out of 5
Visited: March 2023
Ignore you while you stand at the desk. Dont even acknowledge your presence. Surly and dismissive every time. Anything too much trouble. Never smile or be polite.
GP surgery review: mile-lane-health-centre
Title: Terrible
Rating: 2 out of 5
Visited: February 2023
Orderd prescription 1 week ago via nhs website phoned chemist 6 days later to see if it was ready as they deliver due to being disabled they have not received it from gp rang gp who said they had done it once again rang chemist who checked nhs web site and nothing had been done  so hence rang back to gp to be told they will do it today. Totally unreliable service
GP surgery review: mile-lane-health-centre
Title: Great efficient friendly practice
Rating: 5 out of 5
Visited: January 2023
I brought my mum who is 89 to see a GP at the practice -she hasn't been registered long -we left her previous gp as we could never get to see or talk to anyone .I rang on the Monday - she got an appointment Tuesday and referral for a ct scan and blood tests done the same day .the gp she saw was friendly took his time with her and couldn't have been nicer .many thanks mile lane and well done  !
GP surgery review: mile-lane-health-centre
Title: Poor Practice
Rating: 1 out of 5
Visited: November 2022
I was really impressed when I moved to Mile Lane but since covid the practice is shocking and whats even more concerning is the attitude of the staff on reception. They are rude, abrupt and make you feel guilty for calling because you are unwell..... or they suggest the mygp website. I am more than happy to use the website if you can actually get on it and its not offline!!!
GP surgery review: red-bank-group-practice
Title: Positive experience
Rating: 5 out of 5
Visited: November 2023
Used ask my gp to initially communicate my issues, received a phone call at a suitable time, and the Dr was professional, caring and helpful
GP surgery review: red-bank-group-practice
Title: Can't Fault Them
Rating: 5 out of 5
Visited: November 2023
Been with the surgery for years and due to multiple medical conditions I am in contact with them regularly, always get a response on AskMyGP, usually without a phone call or having to visit the surgery. If a face to face appointment is necessary it's always offered within 24 hours. Staff are all fantastic and happy to help.
GP surgery review: red-bank-group-practice
Title: Redbank medical practice radcliffe
Rating: 5 out of 5
Visited: November 2023
The service was outstanding the appointment was easy to use and the doctor who I went to was very thoughtful and called me to explain my condition and option that I could have. A great service
GP surgery review: red-bank-group-practice
Title: Good follow up service
Rating: 5 out of 5
Visited: November 2023
We had a difficult prescription situation to resolve and received excellent attention before and after.
GP surgery review: red-bank-group-practice
Title: Good practice
Rating: 5 out of 5
Visited: October 2023
As a carer I use this practice a lot. I find the staff very pleasant.I use askmygp if I need to speak to a doctor and they always phone me back the same day.
GP surgery review: red-bank-group-practice
Title: Fabulous service
Rating: 5 out of 5
Visited: September 2023
I have used “ask my gp” a few times over the last year and every time, I have received a call back in the times requested and offered an appointment quickly when needed. It is a great fast service and everyone is friendly. The waiting room is always nice and clean and a comfortable place to sit
GP surgery review: red-bank-group-practice
Title: Going the extra mile
Rating: 5 out of 5
Visited: April 2023
Just received a phone call from Redbanks pharmacy dept following my prescription request.

I am absolutely floored by the level of service I was given. They have gone above and beyond to assist me and to ensure I'm on the right medication.  Honestly I cannot thank them enough. What they have done is life changing for me and means no more trips up to the iron infusion clinic. 

Thank you so much.
GP surgery review: red-bank-group-practice
Title: First Class Care
Rating: 5 out of 5
Visited: April 2023
After an annual health review a month ago I was requested to have further tests, this happened within a few days of my first tests. The results of these raised cause for concern. I’ve been astounded how fast firstly the results came back and then the speed in which further tests happened. I then spoke by phone call with a doctor at Redbank who immediately gave me an urgent referral to a dermatologist and I had images taken within days.I was then,  after the results of my second tests, examined by another doctor at Redbank who urgently referred me for specialist examinations in a different field and within days I spoke to a specialist nurse and a week later I had a CT scan. I’m now awaiting results as all necessary tests have been carried out. Although it’s a worrying time I would like to take this opportunity to thank Redbank Group Practice for the amazing speed in which all the tests and referrals were carried out and for firstly recognising any potential problems. I am extremely grateful to them for their complete care and efficiency. Although it’s a worrying time I can’t think of how my care could have been any better and that has been so reassuring throughout. I can’t thank Redbank Group Practice enough and I feel lucky to be a patient of theirs
GP surgery review: red-bank-group-practice
Title: Good response
Rating: 5 out of 5
Visited: April 2023
I have been with this practice for a number of years and always found them to be very efficient and answer in a timely manner. The only downside is the length of time it can sometimes take to get through on the phone .
GP surgery review: red-bank-group-practice
Title: Absolutely Amazing Practice
Rating: 5 out of 5
Visited: April 2023
As someone with multiple medical conditions I contact the surgery regularly so being able to use AskMyGp is fantastic. I've never had an issue sending a request in a morning when needed and it is always dealt with on the day. I personally prefer not to have to be seen if I can help it so like being able to contact via the messenger. The staff are all fantastic, helpful and friendly. The only downside is when the doctor close off the message before being able to respond to their reply which occasionally results in having to contact more than once. This is fully understandable though due to pressure on the service. I've been with the practice for 16 years and am happy with the service I receive.
GP surgery review: tower-family-healthcare
Title: Awful practice
Rating: 1 out of 5
Visited: December 2023
My husband has dementia and the Consultant at the memory clinic changed his antidepressant prescription on the 28th of November. It's now the 13th of December and I still haven't managed to get the new medication. The receptionist I initially spoke to didn't seem to have a clue but I trusted her to sort it out. Since then I have tried to contact the surgery twice but gave up after 30 minutes. I'm not well either and we really don't need all this hassle. I will change my practice as soon as I can. This is sad as we have been with them since1982
GP surgery review: tower-family-healthcare
Title: Fabulous Practice
Rating: 5 out of 5
Visited: November 2023
Since moving to Tower Family Healthcare at the start of the year I have seen a few different GP's for different reasons and they have all been very welcoming and thorough with the appointment and sent me for tests etc. I have also dealt with the reception team a lot over the phone who have been really helpful and kind
GP surgery review: tower-family-healthcare
Title: Great service today
Rating: 5 out of 5
Visited: October 2023
Rang Tottington at 8am for callback, very helpful receptionist arranged a face to face appt with gp on the day.  Gp was very helpful and good service from everyone

Have also seen the in-house physio recently who was very thorough & arranged a steroid injection with the gp. This has now been carried out & I am very grateful that the problem seems to be resolved
GP surgery review: tower-family-healthcare
Title: Contact systems do not work
Rating: 2 out of 5
Visited: October 2023
Ask my GP is offline.
The number of GP at Tower Health is 48.
The number of GP unavailable is 46.
The two remaining staff work 5 days 08.00 to 18.30
This is for the period 4/10/2023 to 10/10/2023 (working days only)
As require information only, it requires a 6 mile round trip or a lengthy wait on the phone.
Is Ask My GP to be reinstated or abandoned.
GP surgery review: tower-family-healthcare
Title: Awful experiences
Rating: 1 out of 5
Visited: June 2023
I frequently need antibiotics for infections which need prompt treatment, getting in touch with doctors is almost impossible and even when I'm told I will be put through as urgent and to expect a phone call back within 2 days the phone call never comes. I frequently need to rely on 111 to get hold of prescriptions. When I do manage to talk to doctors I am not treated with any compassion and I am certainly not given the time of day to try and sort out ongoing medical issues which causes me a great deal of anxiety.
GP surgery review: tower-family-healthcare
Title: Disappointing
Rating: 1 out of 5
Visited: June 2023
I have been with this practice for over 40 years and have found that the level of service has gone down considerably since becoming part of the Tower Family Care Group. I recently had an experience where I was forced to use the 111 service and go for a prescription at 11.30 pm because the surgery had not phoned me back. It was a relatively simple condition requiring antibiotics and, had I been contacted by the surgery I would not have had to suffer such extreme discomfort for such a long period of time.
My issue is not with any of the staff, who I have always found polite and helpful, but the system is failing miserably. You cannot get through on the phone, then when you do you are put on a list for a call back which may be the next day (even if you are in pain!)
This has prompted me to change my GP practice.
GP surgery review: tower-family-healthcare
Title: If you need medical help, don't bother calling this practice
Rating: 1 out of 5
Visited: May 2023
You will die before you see a doctor from this practice.

Asked many times to see a doctor, and all you get is a telephone call 6 weeks later. Not seen GP since coming out of hospital. Complained and got a standard letter about the pandemic, no apology or anything. It used to be the best practice, but now it is the worse in the country. I sometimes think they can't get any lower, but they do. 

AskMyGP is a joke. 40 minute wait on phone. Some receptionist are really lovely, but you can tell those who are fed up with the sham. 

When you do get a telephone consultation (if you mange to get one!!) you could speak to a medical person (not necessarily a doctor) from Greenmount, Minden, Spring Lane or Tottington. Take your pick. And you will never speak to the same person again, so you have to explain your problem over and over again, getting a different response each time.

If I could sum up Tower Family Healthcare in a short sentence... don't bother phoning them. It isn't worth it - no matter how ill you are. There are better ones out there....
GP surgery review: tower-family-healthcare
Title: Systems are down - !!
Rating: 3 out of 5
Visited: March 2023
I don't contact the gp surgery often the times that I have to the "mygp" system is down or they have no appointments waited over 32mins on hold to be told would pass to another GP surgery as system is down - then to be on hold further to be told again systems are down - I appreciate they cant help technical issues 
I'm asked now to call in a few hours what are the chances me getting an appointment - I work full time I cannot take time off just to make an appointment for a non emergency that's why I have to use the "mygp" service as its not an emergency but I need to see a doctor 
Very unhappy !!!
GP surgery review: tower-family-healthcare
Title: Great Doctors, apalling systems, understaffed in key areas
Rating: 1 out of 5
Visited: March 2023
Since Tower Group was formed, the surgery has made every 'process' significantly more and more impractiacl for patients to use- from booking appointments to repeat prescription ordering. Clearly dramatically understaffed at the 'front line', just trying to make a call now at 10.30 i the morning is proving a 20 plus minute process.
Patients are busy people too- we need to have a better and more easily accessible service in the 21st Century
Moved house recently so will be only too happy to move surgery too
GP surgery review: tower-family-healthcare
Title: bad experience
Rating: 1 out of 5
Visited: February 2023
Since becoming Tower Family Healthcare our previous family doctor practice (which was excellent) has become a complete nightmare. The ask my GP service is now only available for sick notes so you have to phone the practice. A doctor returned my call within the hour and I thought this was really prompt as my husband had to wait 5 weeks for a return call. I haven't asked for an appointment for years and had three areas of concern but the doctor I spoke to was very abrupt and just told me to take painkillers. I said I wasn't happy to take painkillers and wanted to know why I was in pain but she wouldn't listen. When I tried to discuss my other problems she just said she had other patients to phone and wouldn't continue the phone call. This would mean that I would have to make two more phone calls to deal with the other problems so I'm definitely going to change to another practice where you actually get to see a doctor in person and are treated with a bit of respect. This is a shame as I have been with this practice (before it became Tower Family Healthcare) for almost 30 years but can't continue with an organisation that treats their patients in this manner.
GP surgery review: woodbank-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
Excellent team of receptionists, nurses and doctors - nothing is too much trouble despite how busy they are.
GP surgery review: woodbank-surgery
Title: Amazing Service
Rating: 5 out of 5
Visited: January 2024
Woodbank Surgery have been outstanding each time I have needed a doctor. The reception team are so helpful and make sure you see the right person. The nurse is so gentle and caring and the doctors listen to you. This surgery has had bad feedback in the past but my experience has been nothing but good
GP surgery review: woodbank-surgery
Title: Great practice great staff
Rating: 5 out of 5
Visited: October 2023
As always no issues great friendly staff 
Loads of appointments 
Great practice to be at , and always go out of there  way for you thanks
GP surgery review: woodbank-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Nothing is too much trouble for staff or doctors. Very happy with the way I have been looked after. Thanks to you all
GP surgery review: woodbank-surgery
Title: Rubbish
Rating: 1 out of 5
Visited: July 2023
I came in to get my neck sorted as my c.e.r.v.i.c.a.l spine is clearly misaligned. 
I have pain with this all the time everyday and have to use voltoral for swelling.
My neck clicks constantly which I explained and hurts.
I feel neglected.
I came in to request a x-ray and I get told it's muscular pain when it's really not. I know my own body
They just can't be bothered to look at variety of other things and rather go for the easiest.
I'm gonna end up changing doctors due to this and reporting it as it's a rejection off my health and I'm not being helped. I wanted a x-ray and they said because my back isn't broken they can't. It's ridiculous you don't just use a x-ray for broken backs, you use it to see arthritis degeneration. See the damage in your spine and diagnose what's wrong. Why does my back have to be broken. I walked to the doctor's so obviously it's not gonna be broke?
Rubbish. And now I'll be phoned to come in again when sometim e I can't even walk. when I think it's ridiculous and so does my dad who said I need a x-ray.
Do your job properly no need to be lazy.
GP surgery review: woodbank-surgery
Title: Great Doctors & receptionist
Rating: 5 out of 5
Visited: June 2023
I’ve always been a very regular visitor to the doctors more recently over the last year or so! They have always managed to get me an appointment when I need one, I’ve never had a issue with the gp or the service they provide, always appreciate the lengths they go to when you need them! I’d highly recommend this gp practice x
GP surgery review: woodbank-surgery
Title: Ridiculous
Rating: 3 out of 5
Visited: June 2023
I have symptoms of ra and I've been waiting for my blood tests to be actioned.
Now because me rf is 20 they think now its not ra when I know it is.
And I have to wait 20 days for the doctors to tell me the full results from my blood test.
its ridiculous im sat here in pain all the time. Actually help.
GP surgery review: woodbank-surgery
Title: Fantastic
Rating: 5 out of 5
Visited: March 2023
I am not a patient here but am dealing with the team on a regular basis as I have power of attorney and am managing one of my parents care, The surgery has been amazing. Its a very stressful time when someone you love is not well and the team at Woodbank could not have been any more helpful and patient with me at a time when I know they are so busy. Everyone we have met from the reception team, the nurses and the doctors have been so good and I really appreciate it and am very grateful. Its such a difficult job that the team do and in my experience I could not have asked for better. I hope they understand what a difference they make because they do and they have been a massive help to me.
Thank You
GP surgery review: woodbank-surgery
Title: Can't get a simple prescription
Rating: 2 out of 5
Visited: January 2023
Contacted the surgery 3/1/23 through ask my gp. To request a prescription for my daughter for an excema cream she had used before as she had a flare up and her hands had become quite sore. I received a message back stating this request had been passed to a clinician. 4.45 same day I had heard nothing further so decided to ring the practice, I was told that the request had not been actioned so the receptionist did this for me. The next day I had a phone call but had to call them back, I was told I would have to have a phone consultation for the prescription which was fine so an appointment was booked for the following Tuesday 10/01/23. I waited all day with my phone close by for the call, I did not receive a call. So the next morning I rang the surgery to see why I had been missed. I was told that they had tried to call 3 times, they definitely did not I had my phone with me all day waiting for the call. I asked what could be done to sort this out today as she has now been waiting over a week for the excema cream her hands becoming worse each day. Another phone consultation could be booked for next week. What this was very disappointing and upsetting I need something doing before next week, all I can offer is a consultation for next week she said. I replied well I will have to book her in for a on the day appointment tomorrow then i said which in my opinion is unnecessary for a prescription of something she has previously been prescribed. If that's what you want to do, then do that then was the reply. Now I find this absolutely disgraceful, disappointing and upsetting. No wonder people are turning to accident and emergency overcrowding hospitals. This is a huge problem surgeries need to get back to how they were before the pandemic, expecting someone to wait over 2 weeks for a simple prescription is disgusting, sort yourself out.
Julie Smith
GP surgery review: bolton-community-practice
Title: Great communication
Rating: 5 out of 5
Visited: December 2022
With all the bad press about GP services, Bolton Community Practice are amazing. Using the online services is seamless and they are very quick to recognise when you need a face to face appointment. All the staff will listen to you from the reception to the GP. Highly recommend this practice.
GP surgery review: bolton-community-practice
Title: Awkward
Rating: 1 out of 5
Visited: January 2022
I need to get my log on details for my covid passport at my employment because I can't find my ID is was told I could get information from my surgery by requesting information. I then been told they will send the information over now today chasing basically told no they need ID to send. I'm now extremely stressed as my job is at risk and will seek legal advice.