janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: burney-street-pms
Title: A threat to public health
Rating: 1 out of 5
Visited: January 2022
Burney St Practice has twice this year failed to renew my prescriptions on time. For a sum total of one month without meds that left me with severe and dangerous symptoms. Despite having tried to resolve this, they simply blamed it on a 'computer error.' Yet, despite having a 'computer' that makes 'errors' they have done nothing to resolve this dangerous problem.

It is part of an long standing problem that Burney St has with failing to accurately issue prescriptions. Several times per year they will simply leave an item or two off, or alter an item. They only allow you 7 days in advance to make a request, but when they make a mistake they will not let you speak to anyone to resolve it for more than a  week after your run out, in my experience.

When you do speak to someone at the practice about a problem like this, they all have a way of playing the part of a helpless individual trapped in a network of laws and policies they are powerless to alter. Conveniently, this also leaves them completely unaccoutable and immune from the consequences of their dangerous methods.

They have been like this for over a decade and show no signs of changing no matter what approach I take. I am suffering medical fallout because of their deep rooted organizational problems. 

It is nearly impossible to book a GP appointment. They will hotly insist that they do take appointments, but you have to run the guantlet of a technically complex and difficult online quiz to go into a queue to be considered for an appointment. During this, you are asked humiliating questions such as whether you are an alcohol or gambling addict - no matter that you answered the same questions the same way many times before. They would have you believe that this is a rational triage process when it is plainly a deliberate technical and personal barrier to access to their services.

I feel very sorry for those less able than myself to advocate for themselves. I empathise with those with English as a second language, old age or cognitive difficulties struggling with this callous organisation.

I have sometimes considered moving away from Greenwich just to get access to humane medical care. For now, I just use the A&E or Urgent Care at hospital for my needs. A telling-off from A&E is nothing compared to the health risks and humiliation involved in dealing with Burney St.

To the staff of Burney St who are reading this - this is an honest and sincere description of how you treat people based on my experience and that of others I have spoken to over a long time. If you manage to perceive yourself as the victim after reading this - congratulations! You are a master gaslighter. Nobody deserves abuse, but you continuously provoke the public with your maltreatment, but never wonder why it boils over?

I realise many people have an axe to grind and it is hard to trust online reviews. To the public, I can only say that the negative reviews of Burney St/Wallace are real, legitimate and justified. Shame!
GP surgery review: greenwich-peninsula
Title: Outstanding Experience
Rating: 5 out of 5
Visited: November 2023
I want to express my heartfelt appreciation for the exceptional service I have received at Greenwich Peninsula Practice. From the efficient management to the innovative Ask My GP app, my experience has been nothing short of outstanding.

The management team at practice has consistently demonstrated a commitment to excellence. I have been particularly impressed by their proactive approach to addressing concerns and ensuring the smooth operation of the practice. It's evident that they prioritize patient satisfaction and well-being.

The introduction of the Ask My GP app has truly revolutionized the way I interact with the practice. The convenience of avoiding long queues and receiving same-day responses to my queries has made managing my healthcare needs remarkably easy. The app's user-friendly interface and functionality reflect a dedication to staying at the forefront of healthcare technology.

Thank you, for setting the bar high in healthcare delivery. I am grateful for the positive impact you have had on my healthcare experience.
GP surgery review: greenwich-peninsula
Title: great staff caring
Rating: 4 out of 5
Visited: August 2023
I express my wholehearted appreciation for your care and professional attention you have provided to my dad especially when he needed close attention the most.
GP surgery review: greenwich-peninsula
Title: Greatest Practice
Rating: 5 out of 5
Visited: June 2023
The greatest practise I have ever registered with. It has greatly improved since the new management took over. The admin team and management are well-trained and exceeding all expectations. I went to the practice and discovered that one of the former staff members is not loyal to the practice, but everything else is OK. Thank you very much for all of your efforts.
GP surgery review: greenwich-peninsula
Title: Friendly and helpful receptionist
Rating: 4 out of 5
Visited: April 2023
On my visit today for a blood test on the 04/6/2023 at 9.30 ,I saw the friendly ,helpful ,receptionist. The nurse was brilliant too. What I do have a problem with is there is no where telling me the names of the GP’s who practice at the surgery!!!!
GP surgery review: greenwich-peninsula
Title: Best Practice
Rating: 5 out of 5
Visited: January 2023
Today's surgery was indeed a nice experience for me. I had an appointment this morning, and the staff was really pleasant and helpful, even though there was a heavy demand on the phones. Well managed under new management. Thank you very much.
GP surgery review: greenwich-peninsula
Title: Best practice to date
Rating: 5 out of 5
Visited: January 2023
I've moved around a few practices in the last 4 years as I've moved flats and I can honestly say this practice is where I've received the best care. I've been suffering from a skin condition for a few years now and the doctors here have been very helpful and even had me undergo several tests to identify the root cause. I've come back as having tested positive for diabetes and it's great they've been able to pick it up early. They've also been very helpful since I've been diagnosed, answering all my questions and being very supportive. A shout out to the receptionist team as well who are both friendly and knowledgeable, I found that this was quite rare at my old practices.
GP surgery review: greenwich-peninsula
Title: Well Managed Practice
Rating: 5 out of 5
Visited: January 2023
I am really satisfied with the new management. The surgery is now more accessible and well-kept. The entire practise team is functioning admirably and offering an outstanding service to the surrounding community. Thank you very much.
GP surgery review: greenwich-peninsula
Title: Wonderful experience with paramedic practitioner
Rating: 4 out of 5
Visited: January 2023
Had a very positive experience today seeing the paramedic practitioner. She was thorough, thoughtful and showed a lot of empathy and care. Seamless referral and follow up with further care guidance
GP surgery review: greenwich-peninsula
Title: A very good practice
Rating: 4 out of 5
Visited: December 2022
My recent experiences with my GP Surgery have been very positive. They have been very helpful and professional at the time when you need it most.
GP surgery review: greenwich-peninsula
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2022
My experience with this practice is always good till date, receptionists are very responsive and helpful, whenever I call them, my call gets connected within a couple of minutes and whenever they promise that I will get a call back from the doctor, I did get called back at a given time. I have read some bad reviews and was unsure while choosing this practice, but I never see any issue personally. Doctor also listens carefully and not in rush which I appreciate. Generally, I get appointments easily. I found the practice is always clean and receptionists are capable in their work. I hope they will maintain the excellent service in coming times too. Thank you Greenwich Peninsula practice.
GP surgery review: primecare-pms-(south-street)
Title: Impossible to Book an Appointment
Rating: 1 out of 5
Visited: December 2022
Appointments can only be made between 8am - 9am when calling the practice. I called as soon as it was 8am and was 7th in line, but waited for 2 hours 45 minutes only for them to hang up on me. This is not an isolated incident, it is always difficult to book an appointment because you either have a long wait, no matter how early you call, or the reception does not take your call and purposely hangs up on you when you ate next in line. Poor service and would not recommend.
GP surgery review: primecare-pms-(south-street)
Title: Impossible to book an appointment
Rating: 1 out of 5
Visited: November 2022
You can register and sign up online, you even get a text message to book in an initial NHS Health Check....that is where the good part ends. You will not be able to get through on the phone to book (tried for days during 8-9am), and you can't use the NHS app, nor the Patient Access website. So essentially there is no service you can access. 

Not sure why they are still accepting "new patients" if they can't take appointments
GP surgery review: primecare-pms-(south-street)
Title: Telephone line
Rating: 1 out of 5
Visited: October 2022
Can't get hold to anyone on the line since they say the opening time which is 8am. Trying to book an appointment and once the auto message said to wait on the line to speak with someone, the line just cut off at the end. So what is the point asking people to book from 8am to 9am when for up until 8:30am still can't speak with anyone for an appointment. Also the website took not to book from there either so when can you book an appointment?
GP surgery review: primecare-pms-(south-street)
Title: Great doctors, but
Rating: 1 out of 5
Visited: February 2022
Trying to get  an appointment is like shouting in space. No one can hear you.

Still no face to face appointments,  still have to call between  8 an 10am - the dead zone. When you do get through you're asked to call back tomorrow.

They hardly ever get repeat prescriptions  right. 

Seriously.
GP surgery review: woodlands-surgery
Title: Great experience
Rating: 5 out of 5
Visited: August 2023
I registered as a temporary visiting patient. 
What a great experience. 
The receptionists were extremely helpful, the appointment booking lady was so kind and helpful and the doctor was thorough, attentive and understanding. 
Thank you Woodlands Surgery
GP surgery review: woodlands-surgery
Title: Horrible Surgery
Rating: 1 out of 5
Visited: June 2022
3 weeks ago, I was having unsettling aches in my stomach and constant feeling of hunger, I tried feeling in their online questionnaire which promptly terminated due to the presumed seriousness of my aliment. I was advised to ring the surgery or 111, I rang the surgery and after about 2 mins, I got through to the receptionist who booked a callback appointment for me with a doctor. The doctor advised me to go into the hospital A&E for a blood test which I did the next day. I was informed that the GP would get back to me with arrangements for a surgery. I am still waiting and the pains are getting worse. I decided to call today and even though I expressed the seriousness of my pain, I couldn't get an appointment to ever speak to any doctor, let alone see one. To make matters worse, my out-patients appointment has been cancelled and rescheduled for 2 months time. It's very difficult to get an appointment or speak to a GP at this surgery.
GP surgery review: woodlands-surgery
Title: Excellent attention and care
Rating: 5 out of 5
Visited: April 2022
I booked on line for my worries, promptly booked and called,disscussed nearly 30 minutes and clarified everything...now my blood pressure normal,relaxed,very happy...excellent service
GP surgery review: addington-road-surgery
Title: Mini hospital
Rating: 5 out of 5
Visited: November 2023
I think im going to have a bad experience with them, but it’s not them its the endocrinologist at the Pru im just given whos making changes that i dont want and leaving in 3 weeks, it’s Christmas in 3 weeks, but she did write me in to her replacements diary for an appointment in 5 months. It’s a shame because i have really complex mental health needs (a diagnosis a kin of bipolar and schitzophrenia) and i need this medication to stay the same. In regards to Addington road, they find me words when i have none (The reception staff and drs), they are polite when im frustrated, they want to fix things genuinely, they invite me in their life enough to feel valued (thankyou) and tbh, my advice time after time is to trust them, %90 of the time they pull something out of the hat.
The DRs are hardworking, professional, kind, talented and they beleive in something, they had have maybe a vision, the centre has treatment rooms and id love to see an extension with an attached physio, scanner or more procedure rooms,,,, a mini hospital.
There’s a library now.
I do get impressed by the drs quite frequently, they know their onions, they are humble but skilled, polite yet firm, and hounest, i also have a spinal chord injury and i have to say they are great for mental health when you can’t face the psychiatrists/their team as they get so much wrong. Addington road is mostly restorative and refreshing and due to a large solid core of people.
The building is clean, nurses are very good, parking ample for blue badge.
Well done to you. Be proud, but dont fall!
GP surgery review: addington-road-surgery
Title: Mediocre
Rating: 2 out of 5
Visited: September 2023
When I had my flu vaccine last week I asked if I could book a shingles vaccine as I understood that, at 69, I could, according to recent media information. The receptionist already knew my date of birth and booked me in for one today and gave me a card. The receptionist on duty this morning had no record of this appointment and had the attitude of not appearing to care. If I wasn’t eligible why book me in thus wasting my time?  I have been with this surgery for decades.
GP surgery review: addington-road-surgery
Title: Lack of Empathy
Rating: 2 out of 5
Visited: August 2023
As a patient of 10 years I have had varied experiences. Until I got an issue in lock down I barely used them and on the experience of this single issue I am seeking an alternative. I walked into my appointment today barely holding it together after a year of being messed about and my condition which is painful worsening. The GP knew the background yet was only interested in getting me out so she could recover her late appointments. So after being patronised by a dismissive and disinterested  doctor I left distraught. Never again.
GP surgery review: addington-road-surgery
Title: Poor patient service and lack of empathy
Rating: 1 out of 5
Visited: August 2023
I am on repeat prescription and couldn’t collect my medication from the pharmacy, as usual, due to the doctor not signing it off, for whatever reason.
I went to the surgery to ask why and was assured it would be done as soon as possible ( I advised the receptionist that I had run out of my meds). There then followed another 3 visits to the pharmacy during the rest of the day, but no joy even the the pharmacist was told it would be done.
The next day I again visited the surgery as it still hadn’t been forthcoming and was immediately made to feel like an inconvenience by the rude and totally robotic receptionist who completely failed to see that I was anxious that I had gone 2 days with no medication due to the surgery not carrying out a basic task. I was talked down too in a patronising and completely detached manner by the receptionist who was on the defensive from the start and at 66 years old I expect better manners and at least some sympathy towards my predicament. I left thinking what has happened to my surgery of 36 years when you leave feeling worse than when you went in!
GP surgery review: addington-road-surgery
Title: Pray you never get ill
Rating: 1 out of 5
Visited: June 2023
This awful surgery just continues to get worse. Unable to get through on the phone, no online appointments available, and no e-consult availability unless you're able to jump on at 8am as they have a daily quota of how many online enquiries they'll accept. Yesterday it was reached before 9am. 

They either need more doctors or fewer patients as they are clearly unable to provide basic health care for the number of people that are registered with them. Dealing with Addington Road surgery is an incredibly frustrating and off-putting experience. Pray you never get ill.
GP surgery review: addington-road-surgery
Title: Great Receptionist and Reception Manager
Rating: 4 out of 5
Visited: May 2023
don't blame the reception staff blame the government!
all too often we love to complain but this is a nice review.
I have had some very uncomfortable issues and couldn't get an appointment when I called at 8 am over a few mornings. I wanted to see a particular Doctor. So popped into the practice on my way to work. When I explained my situation both the receptionist & manager were extremely helpful. Although it took a while to address the issue, with patience I finally got to see a Doctor. Thank you to all the reception staff, I know you get a raw deal with the limited resources, so a big Thank you from Me!
GP surgery review: addington-road-surgery
Title: Booking An Appointment
Rating: 1 out of 5
Visited: April 2023
I called at the Surgery with high Blood Pressure readings and recurring palpitations and pains in and underneath my left breast. After a lengthy interrogation by the non-clinician receptionist, I was informed there was no appointment slot. After insisting that my condition was related to workplace stress among others, the receptionist, ostensibly after consulting a clinician told me to go to Accident & Emergency. Meanwhile, I had been to the Accident & Emergency department prior and after all the tests, and even being made to wear an ECG gadget overnight, the recommendation was that nothing seemed wrong with my heart and that I see my GP to discuss my BP. I know myself and know I do have intermittent pain in my heart region. Yet the all-knowing receptionist I met on Friday and today 03/04/2023 will not allow me to see a doctor! Yet in my presence, when someone shouted obscenities at her for refusing to make him see a doctor she relented and found him a slot. Is it the practice of the surgery that one learns to scream and shout to see a doctor when genuinely sick?
GP surgery review: addington-road-surgery
Title: Disappointed is a very mild word to describe this practice
Rating: 1 out of 5
Visited: April 2023
I have been with this practice for 65 years and what a change there has been !!
You can never see your nominated doctor as he only works 2 days a week. Then you are told he is working and on his list to phone you, after filling in an e consult form on website. You wait for a phone call all day ..... nothing. Phoned  surgery the next day, to be informed he was never working on that day !!! I rarely go to the doctor,I’m not a frequent flyer,  but when I do I would like to see a 
specific doctor who will know my history . Why is this so difficult ?

I am thinking very seriously about moving practices where they have more doctors available . 
This practice probably has no more patients now than it used to, 60 years ago The only thing is that we live longer !! So please help us !!
GP surgery review: addington-road-surgery
Title: let down
Rating: 1 out of 5
Visited: February 2023
I have been with this surgery for over 30 years.  It used to be excellent but whenever I have contacted the surgery in recent years I have been left feeling very disappointed.  I am fortunate in that I very rarely have to see a doctor (just as well with the current service offered by the surgery) but I have been made to feel like a major inconvenience.  :(
GP surgery review: addington-road-surgery
Title: Poor communication
Rating: 2 out of 5
Visited: February 2023
Two weeks ago I got a text message asking me to arrange an appointment to have a replacement pessary ring fitted. I have tried to call almost every day since but haven't been able to get through (despite being Number 1 in the queue on numerous occasions!) until last Friday, 3 Feb. The receptionist was very helpful and said that she would leave a message for the doctor to phone me on Monday 6 Feb, on my landline. I find it difficult to hear properly on the mobile. At 12 noon my daughter phoned the surgery as we had not heard anything and I wanted to go out. She was told that the doctor would call at lunchtime. No-one called. I am 87 years old. My generation expects people to do what they say they will do. It is extremely frustrating to be waiting all day for a call that never comes. I have also been waiting for two months for the surgery to provide my travel insurance company with details of my medical history in relation to an overseas holiday hospitalisation in October 2022. I have been told on at least two occasions that the information would be sent "this week" but nothing appears to have happened.
GP surgery review: forge-close-surgery
Title: Helpful reception staff
Rating: 5 out of 5
Visited: November 2023
I rang the practice very upset and frustrated regarding a hospital appointment! The staff were so helpful and diligent resulting in a satisfactory outcome!! Thank you so much.
GP surgery review: forge-close-surgery
Title: Request for appointment
Rating: 4 out of 5
Visited: June 2023
I visited surgery as required a sick note. This was approximately 3pm but was told to either ring or request appointment digitally at 8am following day. Although I managed a digital request I feel this is not ideal for all patients as they will all request at the same time and could be a potential bottleneck
GP surgery review: forge-close-surgery
Title: very efficient , really friendly service
Rating: 5 out of 5
Visited: January 2023
I telephoned the surgery to arrange for a Doctor to contact my husband as soon as possible. The receptionist was extremely helpful and friendly . The doctor phoned my husband back within half an hour of my request . Fantastic service from the NHS , Thank You to the Forge Surgery.
GP surgery review: forge-close-surgery
Title: Very happy with service received
Rating: 5 out of 5
Visited: January 2023
I was able to get a same day, face to face appointment without any problems.  When I had an issue after attending the Pharmacy, the receptionist and doctor went out of their way to assist me, despite it almost being closing time.  All of the staff I dealt with were polite and helpful and I would highly recommend this practice.