janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hurley-and-riverside-practices
Title: Needs new management
Rating: 1 out of 5
Visited: April 2022
Over the last few years this surgery has got worse, specifically when it comes to the GPs! I can't give any negativity to the nurses or reception because I've always been dealt decently by them. A few month ago a 'lead' Doctor made an appointment for me to see another Doctor regarding a growth I had growing just inside my anus, when l turned up for the appointment and was called out by this Doctor he was acting a little strange in my presents, he did not have patient skills at all, I felt very uncomfortable in front of him but carried on to be examined. This Doctor in question said that there was a skin tag inside my anus but before he could suggest a treatment plan he needed to talk to the 'lead' Doctor! I ask this Doctor should I call him back and he said no, he said he will get back to me; to date, nothing, he did not get back to me at all. Now a few weeks back this Doctor in question rang me regarding another health problem, I actually thought he rang me to discuss the growth that was growing in my backside but he didn't even mention it so I cut off the skin tag myself which bleed quite a lot. The whole point of this review is that this doctor in question could not be decent anough as a medical professional to get back to me over a simple thing as a skin tag, was I going to trust this Doctor in question who was now on the phone asking me about my mental health! No I don't think so because this Doctor has no clue about patient care at all. I partly blame the 'lead' Doctor for this and obviously the Doctor in question. I have cancelled my appointments on three occasions now when I know that this 'lead' Doctor or the other Doctor in question is going to see me. Please, you choose this job type and you know what's involved so be professional and respectful to your patience.
GP surgery review: hurley-and-riverside-practices
Title: Phone call
Rating: 1 out of 5
Visited: March 2022
I received a missed call from the Practice for which I am not a patient but my elderly mother is. My mother is critically ill in hospital and the practice phoned at about 10.30am, I was unable to take the call but there was no voicemail left either. I contacted the Practice and after thirty minutes my call was answered to be told they could not find anything on my mother's notes to say who had called. I queried that they should be able to find this out by emailing the whole practice to be told they couldn't possibly do that
GP surgery review: hurley-and-riverside-practices
Title: Resolved my problem swiftly
Rating: 5 out of 5
Visited: March 2022
I called the Surgery this week for urgent assistance. I explained my dilemma to the reception staff and found them to be very helpful. They listened, applied a workaround to resolve my problem to ensure the Doctor could complete his task easily. I am so grateful for their help as this alleviated my stress.
GP surgery review: hurley-and-riverside-practices
Title: Completely Down hill
Rating: 1 out of 5
Visited: February 2022
I booked a E consultation for my daughter and no one rang, When i got through to the surgery two days later i was told that the G.P's are busy. Why do you advertise this service if you cannot meet the demand. My daughter then received a text to say there are blood forms at recep and admin will make contact for her to book in to have the tests. Again we waited two days and none called. I called again to be first told that the surgery has resumed doing blood tests. I was then placed on hold for the receptionist to look if the blood forms where there. Receptionist then came back to say would I like to collect the forms or have them sent out. I asked can we book in to have the tests done at the surgery, to be told actually we do not do the tests there. A few days later my daughter received a text saying blood forms are again at the surgery and she should book in with  HCA to have bloods done. I have been trying to get through to the surgery to clarify if she can get the tests done. I have been getting the message you are in a queue of over 30 each time. I have persevered and stayed on hold for over an hour and still in the same place in the queue. How can I still be at the same place in the queue in over an hour. Just makes no sense
GP surgery review: lambeth-walk-group-practice
Title: First experience was so positive
Rating: 5 out of 5
Visited: January 2024
Such a positive experience at this practice. Getting a face to face appointment was easy using the e-consult option, followed by a telephone assessment. I felt listened to & appropriate referrals were made with all processes clearly explained. Lovely GP as well as efficient.
GP surgery review: lambeth-walk-group-practice
Title: Fast and freindly
Rating: 5 out of 5
Visited: July 2023
I had a skin issue I was worried about as it was not going away. I used the NHS App to request an appointment. A Doctor called me at home a couple of hours later, re-assured me that I was not going to die that day :) and booked me an appointment for two working days in the future.
I was seen at 9 on the dot, given a careful examination, had the diagnosis shared with me and was show the evidence on the doctor's computer. 30 minutes later I picked up the prescribed cream from my local pharmacy which sorted out my problem.
Brilliant service and I felt respected and cared for.
GP surgery review: lambeth-walk-group-practice
Title: No hope
Rating: 1 out of 5
Visited: June 2023
I have been at this GP surgery for over 20 years. As I have gotten older and more independent with my care, the service I received from them has kept on getting worse. Anytime I need medical assistance I would rather go to A&E if it’s really bad or just sit at home and cry. I have tried paying for private GP services (which I cannot afford) but for some services I have no option but to contact the GP. Every time I try and access some sort of medical assistance i am left with more issues then I came in with. If I could make myself better I would. People approach GPs because they need some level of medical help. But it’s easier staying unwell because you’re not going to get any help from Lambeth Walk Group Practice even when you exhaust all your options.
GP surgery review: lambeth-walk-group-practice
Title: Disappointing
Rating: 1 out of 5
Visited: February 2023
Receptionists reluctant to take calls.
Doctors you never get to see the same one twice. Seems to mostly provide trainee students. I've been using the group practice for at least 20 years. Due to getting older to find a local GP that provides a more caring and considerate practice. I feel sorry for anyone who's elderly with fragile health that would have to rely on the Lambeth walk group practice, its 3rd world provision is the reason to never go there.
GP surgery review: mawbey-group-practice
Title: Difficulties making face-to face appointment
Rating: 3 out of 5
Visited: May 2023
Online consultation service:  spent much time and thought completing the NHS questionnaire which then told me to contact my GP or 111 for an urgent appointment and didn't retain or pass on my info'.  GP answering machine advised ringing between 08.30 & 10.30hrs. Next morning: driven to distraction by soundtrack repeating the same notes every 16 seconds during long wait for connection to reception.  Not comfortable with discussing my health with (pleasant and patient) receptionist in order to access a telephone consultation with a GP I've never met.  Am left feeling almost abandoned and utterly defeated.  Rather doubt that things are any better elsewhere but if nothing else can be improved please, please, please do something about the soundtrack.  A music therapist might be able to offer suggestions.
GP surgery review: the-south-lambeth-rd-practice
Title: Absolutely disgusting
Rating: 1 out of 5
Visited: May 2023
Phoned up to speak to somebody about me feeling extremely low and in a bad place. Was told to ring back on Monday as there is nothing they can do until then. It’s now Thursday and all I wanted to do is speak to my GP about what I am going through and to see if there is any help. Guess I’ll have to suffer alone. Clearly they could care less about anyone with severe mental conditions. Stay well clear of this place!!!
GP surgery review: the-south-lambeth-rd-practice
Title: Amazing and Efficient
Rating: 5 out of 5
Visited: April 2023
I joined this GP Practice early this year based on reviews. This month, I ran out of my preventative inhaler and needed to register on Patient Access and link to the GP. Registration to the GP was quick and straightforward. Registration on Patient Access required a letter to link to the GP. I got an email response quickly, and when I phoned up to chase, the lady I spoke to was patient and polite as well as very helpful. I linked to the GP after hours yesterday with a note that I had a bad cold and had run out. To my greatest surprise, joy and relief, the inhaler was ready for pick up at the pharmacy after work today. This tells me they genuinely cared about what I was going through. This is refreshing in this day and age when GPs are getting such bad press. All my encounters with Surgery have not been face-to-face but have been very impressive. Thank you to the team in general.
GP surgery review: the-vauxhall-surgery
Title: No compassion
Rating: 1 out of 5
Visited: November 2023
Back in November I contacted the surgery requesting my medical records. I was advised to email their admin NHS email address, weeks went by, with no response. So I called and spoke to a very abrupt lady, who has no form of customer service and told me I should never have emailed- despite another member of reception advising me to do so weeks before? She told me that the address was only for NHS purposes and that my email would have bounced- it didn’t. And when I told her it didn’t bounce, her mannerisms worsened. For context I’m an adult who uses emails on a regular basis for work- so more than capable. I have never complained about the NHS before, but how I was spoken to was completely uncalled for, rude and lacked any form of compassion. I was simply trying to retrieve my own medical records- which quite frankly shouldn’t be as challenging as it was. I did eventually manage to receive my own medical records, I received my records from the email address provided when I initially called the reception. It’s a real shame that one member of the reception team is so rude and unhelpful.
GP surgery review: the-vauxhall-surgery
Title: Useless
Rating: 1 out of 5
Visited: February 2023
Have either lost, or can't be bothered to find my medical records, which is now impacting my life.  Ignoring emails, and doctors are failing to attend appointments over the phone.  Have been chasing them for eight months, dozen of phone calls, and they now no longer respond to my emails.  Avoid.
GP surgery review: the-vauxhall-surgery
Title: Great doctors but the admin team are totally overwhelmed
Rating: 2 out of 5
Visited: February 2022
I've had appointments with 2 different doctors at the practice, both of which had excellent bedside manner and were incredibly helpful.

However, I've had to chase the admin team a few times to get some medical records sent to a private health insurer. They said it would take them 28 days - it's mean nearly 6 weeks now and still no sign of anything being sent through.
GP surgery review: the-vauxhall-surgery
Title: Not happy
Rating: 2 out of 5
Visited: January 2022
I am really not happy with the service provided by this practice. I've been very patient over the last months, but recently they do not call back following e-consults that I've sent. They also don't follow up with medication prescribed to me. I've been waiting for a call from the gP for four days now, and everyday I call them and they tell me to wait as I'll be called on that same day. I understand they are very short of staff and there's the issue of staff isolating at the moment, but they could at least contact the patients to let them know that the Doctor won't be able to call them on that day, despite having an appointment booked. This has caused me  inconvenience at work as I have to make my self ready to get a phone call at any moment and for days in a row they end up not calling me. I'm changing practice.
GP surgery review: waterloo-health-centre
Title: More chance of winning the lottery
Rating: 1 out of 5
Visited: June 2023
If you manage to get through to the surgery consider yourself lucky, if you manage to get an appointment within the same month consider yourself extremely lucky. I have previously called 143 times before getting through and recently spent over 20 minutes on hold to get to number 1 in the queue only to be hung up on. I decided to make a trip to the surgery to request an appointment as I couldn’t get through on the phone and was told they’re wasn’t an appointment for 3 weeks and was advised to seek medical treatment for an suspected ear infection from the pharmacy. Obviously the pharmacy couldn’t help but it’s a fantastic way of the surgery fobbing patients off
GP surgery review: waterloo-health-centre
Title: Excellent
Rating: 5 out of 5
Visited: December 2022
I have been a patient here for around 18 years. I don’t go that often but I have needed them for the odd run of the mill issue and some bigger life events. My son is also a patient. Apart from once when a doctor was a little dismissive, I can say that I have left the surgery feeling like I have been seen by an excellent doctor and with the issue resolved or on the way. This morning a doctor saw my son and whilst efficient he was so thorough and careful I was really impressed. Unfortunately we might be moving so I will miss this dependable surgery very much. It also has a spacious waiting room with glass frontage so you can avoid germs by sitting apart or popping outside.
GP surgery review: waterloo-health-centre
Title: Terrible service
Rating: 1 out of 5
Visited: June 2022
Made a GP appointment and discussed and asked for a physio or acupuncture referral following accident. Was told referral was made. Waited until March 2023 to follow up on when I might hear from someone only to be told no referral had been made. Downright criminal neglect of patient.
GP surgery review: waterloo-health-centre
Title: Incredibly frustrating experience
Rating: 1 out of 5
Visited: May 2022
Several issues: 1). If you make an appointment with a GP on the NHS App for a specficied time, the GP calls at a completely random time not the time slot you selected. If you cant take the call at a random time (since, like most people, you are at work) then the GP will ring omne more time at random. If again you cant answer they cancel. What is the point of booking a slot if you just call at random times with total disregard to the appointment slot?? This is just ridiculous.  2). The self referral text I was sent when speaking with a Physician Assistant for Pgysiotherapy was incorrect and it took me 3 days of calls with Guys & St Thomases to finally work out how to actually self refer - it is through a link on the GP Practice website. Yet Waterloo Health Centre texted me a link to Guys & St Thomas physiotherapy department that meant I had to spend hours in call queues over a 3 day period, speaking to multiple people, none had a clue what to do, except for the last person I spoke to in a long line of people. That person told me it has to be done through the practice website and told me how. That incorrect text cost me hours upon hours of time. No one told me this! Totally unacceptable waste of time and hugely inefficient. Get your basic processes correct please!!! You should test out your referral pathways to make sure they actually work. This is a basic part of your job.
GP surgery review: waterloo-health-centre
Title: Rude Receptionist Staff
Rating: 2 out of 5
Visited: March 2022
I have a long standing and very complex spinal history requiring multiple hospital admissions and operations. I developed new and very worrying symptoms and rang for a consultation. The call handling team are usually very polite and efficient..I received a call back and arranged a same day afternoon appointment. Unfortunately, on route, we hit really bad traffic and I worried I would be late. I rang to explain my situation and was assured there's a 10 minute leeway and even after that, it's at the Dr's discretion if they will still see you. I arrived 7 minutes late. To enter you have to use an intercom to speak to the reception team. The lady ahead of me was asking several questions about registering and was struggling to understand, her English not being great. By the time I spoke to the reception, I was 11 minutes late. I was told immediately I'd missed my appointment and needed to ring again tomorrow. I had travelled in from Essex, where my son had been looking after me, i was bent over in pain and almost in tears. Complete refusal to admit me to the building, saying if I was let in it would be unfair to the patients after me as they would all be seen 10 minutes late. Then told, after I explained my concerns re my suspicions as to what was happening in my spine, I should just take myself to A&E to 'reassure myself.' I ended up doing that and have been instantly admitted.
When did reception staff become medically qualified to decide what needs to be referred to the Dr? When did receptionists decide when a patient needs to be seen by an A&E? And all said with a tone of superiority and patronisation.

I had a health screening late last year, at the in invitation of WHC. Not once did the nurse make eye contact, look at me or attempt to put me at ease. It was abrupt to the point if rudeness. Got the impression was a bad day or had just had a row. To date, have not had any information on the results. I felt extremely uncomfortable and was glad when I was told all done. 

It's a shame. I've been with WHC for 30+ years. The Doctors are great but are really being failed by their support and reception team. I now try to avoid any personal contact and prefer the online options.
GP surgery review: amersham-vale-training-practice
Title: Bureaucracy v Patient Care
Rating: 0 out of 5
Visited: December 2023
My granddaughter has been a patient of this practice since birth (initially under a different practice name) and up until now had received great care; she has a chronic health condition that was always taken into consideration when we called to book appointments. The new process of booking an appointment is not only complex, time consuming but very distressing when you dealing with a sick child. Then you have to wait which could take up to 48 hours from submission and on one occasion no contact at all. Note, On several occasions we have ended up at a&e. This morning following a suspected allergic reaction to medication and on the advice of 111 to contact our gp urgently we filled out an e-consult form as requested, a while after received an email (despite preferred contact stated ‘by phone’)was asked to complete another e-consult form and upload photos. To me this bureaucracy comes before patient care; allowing someone, somewhere, to decide whether or not your sick enough to see a dr. Alternatively putting more pressure in a&e urgent care because you are effectively being prevented from seeing you gp Nb. Yet again ended up at hospital urgent care.
GP surgery review: amersham-vale-training-practice
Title: Horrendous
Rating: 1 out of 5
Visited: December 2023
This is a mockery of a GP service. Appalling communication, unreliable services, zero accountability. Forget common sense, courtesy, humility when dealing with this establishment.
GP surgery review: amersham-vale-training-practice
Title: Excellent practice, but questionable registration policy.
Rating: 4 out of 5
Visited: July 2023
Fortunately I've only had to contact the practice twice, once for a sick note and again for a referral to another part of the trust. On both occasions my query was resolved swiftly by the surgery and any contact with staff was warm, friendly, and efficient. My issue is having my registration being rendered "inactive" from disuse - I have never had this with any of the five practices across the United Kingdom I've been with previously. 

I was only made aware of it when the organisation following up on the referral made by the practice informed me that I was not registered with the practice who made the referral. At no point did the practice advise me that this could occur, or inform me when my registration was going to fall "inactive". After contacting the practice I was politely advised to re-register (despite all the details on my now-inactive registration still being valid), and in future to "call every 1-2 months to retain your registration" which seems like an absurd waste of time for National Health Service staff dealing with the inbound calls.
GP surgery review: amersham-vale-training-practice
Title: Not great
Rating: 1 out of 5
Visited: June 2023
I have been trying to get an appointment to speak/see a GP and can never seem to get one before 3 or 4 weeks. I think it is not right if you need to see a GP urgently and have to wait that long I should not have to go private for medical help. Please bring back the online appointments booking system where patients who work can get appointments. I am very dissapointed with this surgery.
GP surgery review: amersham-vale-training-practice
Title: Trying to make an appointment on AskNHS doesn't work
Rating: 3 out of 5
Visited: June 2023
I have just spent over an hour trying to make an appointment online. It takes ages to navigate, I was sent all over the place, at one time I got connected to the wrong pages on a private company's website that promoted and sold their system, screens came up with text on top of text so it was almost impossible to read and answer the questions, I agreed to have selfcare info and got connected to another company's website that was difficult to navigate, promoted itself and asked me to create an account. I logged back to a different AskNHS avatar requesting an appointment, answered lots of questions and, as requested I described all my symptoms and then finally the avatar said there were no appointments and quickly said "Goodbye". My browser crashed.
GP surgery review: amersham-vale-training-practice
Title: Excellent customer service
Rating: 5 out of 5
Visited: March 2023
From the reception to the nurses and doctors!
I am with this practice for 5years and everyone is very caring and helpful. Big well done and thank you to everyone!
GP surgery review: amersham-vale-training-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I was given a face to face with the ANP to help with ongoing asthma following a cold and she was professional and thoughtful in her treatment. She listened to my concerns and involved me in my treatment plan. Excellent treatment and I feel reassured for any further consultations.
GP surgery review: amersham-vale-training-practice
Title: Covid vaccination awesome
Rating: 5 out of 5
Visited: October 2022
I hate jabs covid has been dreadful for me. But this vaccination centre is 5 stars. They are ultra professional and so fast! Such truly wonderful service. I love the NHS.
GP surgery review: amersham-vale-training-practice
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
She is very attentive and knows what she is touching about. I was attended to on time and everyone was very polite.
GP surgery review: amersham-vale-training-practice
Title: Excellent treatment
Rating: 5 out of 5
Visited: August 2022
My COPD is being treated with care by the Pulmonary Nurse who made an appt. for me with the Doctor to look at my swollen feet & ankles.  I was seen by an excellent special Nurse Practitioner who was very thorough & caring.