janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: millgate-healthcare-partnership
Title: Mixed reviews
Rating: 3 out of 5
Visited: April 2023
Reception staff are helpful and polite at times. Some doctors are good, some bad. I have been passed from doctor to doctor. What happened to the days when you had one doctor and you developed a rapport with them. To make matters worse one of the doctors doesn’t even see me as his regular patient but makes judgments about myself and I have seen this in my clinical record. 

Speaking of my clinical record, it is no longer available to view through the NHS app despite legislation stating patients should have access. And when I have had access to my clinical record it is missing diagnoses etc. 

Furthermore, one of my friends is with the practice and she is treated far differently than I am, with help with letters of support. Instead I’m treated as though I’m a nuisance.
GP surgery review: millgate-healthcare-partnership
Title: Inefficient
Rating: 1 out of 5
Visited: March 2023
Rang this morning, was left with the recorded message for 30 minutes , then a short message we are extremely busy please ring back later.....why for more music on hold?
  Will have to go out in bad weather to get my prescription renewed..
GP surgery review: barlow-medical-centre
Title: Exceptional Patient Experience
Rating: 5 out of 5
Visited: June 2023
I just wanted to put on record my experiences in dealing with Dr Thekla Christodoulou - which were exceptional. 
I was hugely impressed by her ability to explain and discuss my medical conditions, her perception and also her pro-active approach to tackling future issues.
Not only did she give me huge confidence going forward but also made the experience enjoyable and positive. 
An exceptional Doctor - thank you!
GP surgery review: barlow-medical-centre
Title: Helpful and efficient
Rating: 5 out of 5
Visited: April 2023
Didn’t feel that needed to see a doctor but wanted some advice regarding a rash. Phoned and spoke to helpful receptionist who sent me a link to upload a photo. A few hours later a doctor phoned me, confirmed diagnosis and an hour later prescription waiting for me. 
I don’t expect healthcare to offer such an on demand service like Amazon as it’s far too complex for that but this really was impressive service and good use of NHS resources. Thanks!!
GP surgery review: barlow-medical-centre
Title: Fantastic
Rating: 5 out of 5
Visited: February 2023
This is such a fantastic practice with kind and caring staff. 
I know everyone works incredibly hard but my patient access takes such a long time to be updated. Otherwise such brilliant care
GP surgery review: barlow-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: January 2023
Great service as always! Staff are always kind and action requests quickly despite immense pressures. The online medication requests and text responses are very convenient. 

Thank you!
GP surgery review: barlow-medical-centre
Title: Again, Great practice, Great Doctor
Rating: 5 out of 5
Visited: January 2023
I called on Friday morning with persistent cough over 3 months and I was given an appointment within 3 hours to see a doctor. The doctor was really approachable, caring and listened to my concerns. the doctor was really supportive and arranged an x-ray straight away (very impressed) when everyone is under great stress in the caring sector. Big Thank You Barlow Medical Centre
GP surgery review: barlow-medical-centre
Title: Not a bad word to say
Rating: 5 out of 5
Visited: December 2022
I have used the services at the practice sporadically over the past 8 years but have always had a positive experience. Even during COVID restrictions I feel the practice rose to the challenge of communicating with patients in new ways online. 

I am a fan of the system of providing photos/more details to queries and the way prescriptions are managed. 

General Practice is being given a hard time in the press but I would recommend Barlow Medical Centre to anyone.
GP surgery review: barlow-medical-centre
Title: No response to frequent enquiries
Rating: 2 out of 5
Visited: September 2022
My husband has Alzheimer’s. We need to apply for a council tax refund and this requires confirmation of the illness from the doctor. I have attempted to get feedback on the status of the form without success. I am told a member of staff will ring me but this has not happened. Very disappointing and frustrating when I already face challenging problems. This is not a complaint about the doctors but about the way forms are administered and no feedback.
GP surgery review: barlow-medical-centre
Title: Thanks
Rating: 5 out of 5
Visited: April 2022
Just been and saw the Physio. Thanks so much. Thorough and very professional. At ease throughout and came away reassured and very happy with the experience. The Barlow continues to be a beacon of good practice.Thanks again.
GP surgery review: barlow-medical-centre
Title: Friendly, understanding service
Rating: 5 out of 5
Visited: March 2022
Really great experience with Barlow medical centre - had the best phone call I’ve had about mental health support in 12 years of going back and forth with different health professionals. Very understanding, kind service where I felt truly listened to and got the support I need.
GP surgery review: barlow-medical-centre
Title: NHS at best!
Rating: 5 out of 5
Visited: February 2022
The NHS at it’s best! Contacted GP on Monday, referred to rapid access Dermatology clinic, receptionist phoned Tuesday with a cancellation, seen Wednesday morning. Reassured. Summary letter received 8 days later. Thank you! 
Thanks also for the outstanding and responsive care the whole practice gave my husband and me whilst he was being looked after and dying at home in October
GP surgery review: david-medical-centre
Title: Above and beyond
Rating: 5 out of 5
Visited: June 2023
My father is a patient of this practice and has cancer. He needed urgent pain relief and admission to hospital &, despite my call to the practice being at 18.25, the receptionist who took my call was amazing & helped to get the GP out to see my dad (who did so on their day off & to whom we are also incredibly grateful) & to ultimately support us in getting dad admitted to hospital which was what he needed. As a family we could not be more grateful for the care and compassion shown to us by the practice and the way that the receptionist and the GP went above and beyond, out of hours & on a day off, in order to access the care that my dad needed. You have our sincere thanks & gratitude for being so caring and supportive at such a difficult time.
GP surgery review: david-medical-centre
Title: Appointment
Rating: 3 out of 5
Visited: May 2023
I've been living in Chorlton for two years and I tried to do an appointment  with the doctor and I can't because I'm inactive!! Today I filled out the form for the third time!! now I have to wait a month to see if I can make the appointment or I'll have to fill out the form again!! Please, I need to see the doctor, I have a great pain in my knees
GP surgery review: david-medical-centre
Title: Nightmare
Rating: 2 out of 5
Visited: April 2023
Doctors are on short hours, over the last week and more than 500 calls starting at 8 in the morning I have still not been able to get an appointment for my vulnerable mum.  They just don't care. Only one line to call in which is always engaged from 8am.
GP surgery review: david-medical-centre
Title: Need to move with the times
Rating: 2 out of 5
Visited: November 2022
This morning, I made 193 phones calls to get a simple appointment for my daughter. There is one line to book appointments that is constantly engaged from 8am as this is the only method to book an appointment. Once you get an appointment, the overall service isn't too bad but the appointments can be hard to come by but it's hardly surprising - just last month, I had to make two appointments with the doctor before I was able to see the physio another three weeks later. Each time I need an appointment, I dread that morning I need to call the doctors to get that appointment!

The opening hours on the NHS website are misleading - the reception might be open but quite often, the doctors start later and on some days, they only work half a day!
GP surgery review: didsbury-medical-centre---dr-whitaker
Title: Best practice nurse (travel vaccines)
Rating: 5 out of 5
Visited: September 2023
I was quite nervous to get jabbed but the practice nurse was so lovely she put me straight at ease. I felt I learnt so much in this appointment and she gave me such great advice for my travels. Never have I been so cheerful after being vaccinated ( I needed 3 jabs so this is a real testament to this nurse ). Thank you to this practice nurse I really appreciate her !
GP surgery review: didsbury-medical-centre---dr-whitaker
Title: Appalling practice from the doctor
Rating: 2 out of 5
Visited: June 2023
I attended my appointment with the following issues: a lump on my thumb (which I was informed was a wart at the appointment), a fungal toenail, a suspected heart problem and to also be referred for an autism diagnosis. The doctor told me he would write me a prescription for the wart which he didn't do. He asked me to bring my nail clippings into the practice and gave me a urine sample pot to bring them in so he could determine what fungus it was. I since have been using a treatment I bought at Boots which seems to be working for the nail.  He timed my heartbeat for around 10 seconds while looking at a watch and concluded that there was no issue with my heart. He said he would refer me for an autism diagnosis and I haven't heard anything about this either.
GP surgery review: didsbury-medical-centre---dr-whitaker
Title: Service is above and beyond
Rating: 5 out of 5
Visited: May 2023
I have consistently been impressed with the practice, having always been seen the same day. The practice have been especially diligent with ensuring my children get appointments even when I have contacted them later in the day. Recently I also received follow up courtesy calls to ask after my daughter which I found to be above and beyond. Receptionists, GPs and nurses are all friendly- we couldn’t ask for more.
GP surgery review: didsbury-medical-centre---dr-whitaker
Title: Speedy Service
Rating: 5 out of 5
Visited: April 2023
I phoned the surgery at 8am received the doctor's call at 9.30am
and received the essential antibiotics from the pharmacy at 10.30 am.
Excellent outcome from the practice.  Thank you.
GP surgery review: didsbury-medical-centre---dr-whitaker
Title: Great support
Rating: 5 out of 5
Visited: April 2023
We have a baby and the practice has been very responsive when we have called them during ongoing illness and care needs. Thank you so much it has really helped.
GP surgery review: didsbury-medical-centre---dr-whitaker
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
I think this clinic is wonderful. The reception staff are always polite and helpful and the care I receive from the GP's to Nursing staff has always been top class. I called for a prescription at 4 pm on a Friday and I picked it up at 6.15 ! :really helped as I was able to collect my medication over the weekend. Thanks to everyone !
GP surgery review: didsbury-medical-centre---dr-whitaker
Title: The new booking system
Rating: 5 out of 5
Visited: December 2022
The new appointment booking system is excellent - if there is a real need, I can get an appointment on the same day. I also love the option of online or phone appointment. It's very convenient for those of us who are in a full time job. It's much easier to pop out for a phone call with a GP than attended a face to face consultation. Keep up good work.
GP surgery review: didsbury-medical-centre---dr-whitaker
Title: Caring, reliable practise
Rating: 5 out of 5
Visited: November 2022
Have always felt well looked after by Didsbury Medical Centre. I've  had to request a couple of same day appointments recently for my 18 month old son and they've been really accommodating; we were seen in person both times and they thoroughly examined him and got him sorted and back to health.
They're obviously a super busy and in demand surgery, but I've felt really looked after - thanks everyone!
GP surgery review: didsbury-medical-centre---dr-whitaker
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2022
I have always found the service provided by this practice to be of the highest standards both in terms of access-ability and clinical care. I feel my health is important to all the clinical staff, and they treat me with consideration and involve me in decisions about my care.
GP surgery review: didsbury-medical-centre---dr-whitaker
Title: completely non-functional
Rating: 1 out of 5
Visited: October 2022
I applied for an appointment for a blood test via web site. Received a .txt with a web link instructing me to visit and book the appointment on-line myself. After three attempts returning 'date/time selected not available', I got a message instructing me to phone the practice. I phoned twice, waiting about 15mins each time. On getting through each time, the receptionist was unable to hear anything I was saying, and so hung up on me. An utter shambles.
GP surgery review: kingsway-medical-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: March 2023
After ringing to speak to someone about my symptoms I was told to go to hospital as if I were to see a doctor that is what I would be told, I was not asked any details as to my name or age and the person I spoke to was not interested I was probably only on the phone for five minutes or less. This practice used to be great and myself and my family have been patients for over forty years and always got the very best care but now I cannot get to see a doctor anymore. I do appreciate that they are very busy people but just once in a while I would like to see my doctor.
GP surgery review: kingsway-medical-practice
Title: "Lack of care and concern"
Rating: 2 out of 5
Visited: February 2023
I work with doctors and nurses myself.
I was feeling unwell, so one of my colleagues took my BP throughout the week. The readings were worryingly high and I 
Made a chart of the readings. I posted them through the GP on Monday 6th February 2023 for the doctor to review. I rang the GP on Tuesday 7th and I was told they were in the Health care assistants tray and would be forwarded to the doctor. When I didn't here anything back, I rang again on Thursday 9th February and was told it would be flagged to the doctor, again I heard nothing. It is now Tuesday 14th February and I feel dismayed at this situation.
GP surgery review: kingsway-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
The practice has been amazing in what has been a very troubling time for me. I cannot thank them enough!! From receptionists to doctors they have all been exceptional.
GP surgery review: kingsway-medical-practice
Title: None is accepting responsibilities
Rating: 1 out of 5
Visited: October 2022
We have registered with this surgery since last year. This is always difficult to book appointments. We don't know why do they register too many patients when they can't offer caring for all? In this surgery none seems to take responsibilities. They advise patients to call after 9:00 for appointments and then phone either stays busy or there is no appointment left to see doctors. 

The whole booking system is badly failing but there is still no changes or sign to get better services. 

We regret registering with this surgery.
GP surgery review: kingsway-medical-practice
Title: Foot injury and depression
Rating: 3 out of 5
Visited: August 2022
After been run over August 2022 and not receiving care I have asked for by. Doctors I am now super with depression due to lack of care or resources  each time nothing is done foot still all swollen  and very painful  new doctors look at you like there really not interested  in your problem asking you what you want them to do  still waiting feed back from orthopaedic surgeon that was supposed to be chased up yet nothing  it's now 24t Feb 2023 and still not sorted    this was a good practice year's ago  but now  it's terrible  and been told I failed to attend my appointment on 21 Feb  I did attend and waited over half hour after my appointment time  and still never seen a doctor  my depression was through the roof that day yet no one cared I asked for another appointment to me made  and was told nothing till 2nd march  
I stated I suffered with depression  so appointment made for new doctor due to falling down stairs I had to cancel this appointment I explained reason on phone  yet I get text from reception saying I missed two appointment and there received a e consultation from me  hold on since when have there become doctors  I waited has stated for reply on 22nd Feb with regards to my depression and I missed call but nobody even though of  calling me back to check on me
GP surgery review: chapel-group-medical-centre
Title: Very helpful
Rating: 4 out of 5
Visited: January 2024
I called in to make an appointment, thinking I would have to wait but the lady on reception could see that I was in pain and asked me if I could call back later to see the doctor. Thank you for the understanding
GP surgery review: chapel-group-medical-centre
Title: Great help
Rating: 5 out of 5
Visited: January 2024
I was given appointment same day, diagnosed and treated swiftly and given great advice on self care whilst on Antibiotics. I'm very satisfied with my visit.
GP surgery review: chapel-group-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: January 2024
I rang well after 9 thinking I wouldn't be seen.  I had an app within two hours.  The advanced practitioner was very thorough in his examinations and requested the support of one of the doctors towards the end of the consultation.  All was professional, their manner was extremely friendly and sympathetuc
GP surgery review: chapel-group-medical-centre
Title: Helpful Staff
Rating: 5 out of 5
Visited: January 2024
I visited in January 24.
Yet again the reception staff were very polite and very helpful.
The GP was also very pleasant and understanding and listened to everything I was telling her.
GP surgery review: chapel-group-medical-centre
Title: Good practice
Rating: 3 out of 5
Visited: January 2024
My experience Overall everything good with doctor I seen just a shame reception staff that thinks there doctors
GP surgery review: chapel-group-medical-centre
Title: Diabetic check
Rating: 5 out of 5
Visited: January 2024
Diabetic check
On-time helpful pleasant
Dawn discussed my condition And offered extra helpful advice
GP surgery review: chapel-group-medical-centre
Title: Always helpful
Rating: 5 out of 5
Visited: December 2023
The reception staff have always been very helpful when I call for anything.
I came in to see a nurse for a blood test on 19th December.
The nurse was very pleasant and was very helpful.
GP surgery review: chapel-group-medical-centre
Title: Practice is efficient and helpful
Rating: 5 out of 5
Visited: December 2023
Very helpful doctor who explained my illness so i could understand what is happening . I reccomend this practice .
GP surgery review: chapel-group-medical-centre
Title: Put at ease & well explained
Rating: 5 out of 5
Visited: December 2023
My visit with the nurse was on time. She was very welcoming and put me at ease. Everything was explained clearly and I had opportunity to ask all the questions I needed.
GP surgery review: chapel-group-medical-centre
Title: Efficient
Rating: 4 out of 5
Visited: December 2023
Doctor was understanding listened to my concerns and arranged the necessary Xrays /scans in order to investigate my injury.. prompt service.
GP surgery review: salford-primary-care-together
Title: Go Elsewhere, this surgery does not care about its patients
Rating: 1 out of 5
Visited: November 2023
Having been a patient since 1996 I have received a shocking service from this gp practice. The receptionist is rude and makes you feel like its your fault when the surgery messes up which is a monthly thing here. Meds are never correct, no follow up from tests or referrals. Be prepared to ring around 200 times before you get through. Its rare to get an appointment even for serious treatment. The online contact form is obsolete and no complaints are ever followed up on. Patients here often have to go to A&E for simple treatment which burdens your patients and the NHS
GP surgery review: salford-primary-care-together
Title: Rude and lazy staff
Rating: 1 out of 5
Visited: June 2023
Arrived 5 minutes late and was told to sit down for my appointment then after waiting for 30 minutes a nurse comes out and complains loudly about wanting to go home then proceeds to tell me I cannot be seen as they have a 10 minute waiting policy. She then sent me on a 50 minute journey home with no remorse whatsoever. Would not recommend this clinic if you are simply expecting them to do their job.
GP surgery review: salford-primary-care-together
Title: No Appointments
Rating: 1 out of 5
Visited: March 2022
This review is regarding my mother in law who is 83. She received a letter several weeks ago from her doctor asking her to contact him. She has rang the surgery several times and has been on hold for well over half an hour, to then be told we have no appointments left. She is 83 and is expected to get up at 8am be on hold for up to an hour then be told she will need to ring back tomorrow morning. I personally think the service is ridiculous and what makes it even worse the doctor wants to speak to her. Hope the issue isnt serious regarding my mother in law and maybe the doctor would consider contacting her to make it easier for a pensioner.
GP surgery review: salford-primary-care-together
Title: Very poor service (and I'm polite)
Rating: 1 out of 5
Visited: February 2022
I wanted to get an appointment on Monday morning, been on the telephone queue for half an hour. I started as a 5the and when I reached 3, the operator told me there is no more place for today. This is not a first time experiencing difficulties for booking appointment. Very, very poor service. If you don't have enough appointments, stay open longer. This is a service if I'm right and I'm paying your wages and not the other way round!
GP surgery review: st-andrews-medical-centre
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: August 2023
Rude staff, repeat everything health problem or symptoms out loud. Get passed to other services rather than give an appointment. Doctors won’t prescribe medication
GP surgery review: st-andrews-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: April 2023
Receptionists are nearly always helpful, despite some confusion with my medication - always answer my questions.
GP surgery review: st-andrews-medical-centre
Title: Horrible staff
Rating: 1 out of 5
Visited: February 2023
The booking system is frustrating and the staff very rude. Every single time it takes me so much effort to get an appointment, but this is not because there are not slots available, but because the staff never thinks is a priority. They're rude in their approach and never understand the emergency. 
I have severe mental health issues as well as sexual health problems and they want you to spell out loud to them when I'm booking. There is absolutely no respect for privacy and they repeatedly made me feel humiliated. It's an awful thing to do to someone who's already struggling. Awful.
GP surgery review: st-andrews-medical-centre
Title: training in manners urgently needed for reception staff
Rating: 1 out of 5
Visited: October 2022
Everytime i ring to arrange a gp appointment i am grilled by nosey reception workers that want all my personal ailments that id prefer to discuss with the doctors but instead are forced to divulge information to them so they can determine if im allowed to book an appointment.   they always seem to have a cob on with the off tones and belief all the patients are stupid.  only for this practise being local and convienient to get too id of left ages ago.