janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-penrhyn-surgery
Title: time wasting
Rating: 1 out of 5
Visited: July 2023
After negotiating press 1 , press 2 etc I finally joined the queue for apps, no.5 in the queue,after 15 minutes I was 'next 'after 20 minutes I got through to be told there were no appointments. 
  What is the point of employing someone to say there are no appointments?  Surely that could be a recorded message.
GP surgery review: the-penrhyn-surgery
Title: Why?
Rating: 1 out of 5
Visited: July 2023
On the phone for an appointment 8:15-8:40 to be told there were no appts?
Second time I have gone through the press 1/2 system and joined the queue to be told there are none.
Someone please explain why there just can't be a recorded message saying this and save everyone time and money.
I'm 75 and have copd.
GP surgery review: the-penrhyn-surgery
Title: Terrible
Rating: 1 out of 5
Visited: June 2023
After a scan that I was very nervous about they finally got in touch with results. Left a completely brief and scratchy voicemail and a text. Saying no further action required. I’m still in pain. Absolutely no aftercare, no thought for how I feel. I’ve been paying into the system all my life. Never used it and when I need some help it’s simply not there! 
Broken Britain! 
It’s a real shame we can not get the basics right! I hope things can improve in the future I’m going to have to spend my savings on private care.
GP surgery review: the-penrhyn-surgery
Title: Awful in all ways
Rating: 1 out of 5
Visited: June 2023
This practice has had terrible problems with a mysoginistic and egotistical guy in charge for years who should have been struck off years ago, but at least a while ago you could just get an appointment with a different doctor. Now you can't even get an appointment. What are they even doing behind the doors? Is anyone getting in? I haven't seen a doctor in years. I can't even get a telephone appointment at the moment as the Klinik service is never working and they don't answer the phones. It's actually madness and very very dangerous to not be able to see your own doctor for months and months. Awful.
GP surgery review: crawley-road-medical-centre
Title: Positive improvement
Rating: 4 out of 5
Visited: November 2022
Responding quickly to any communication I have sent. Reception are helpful and when speaking to the doctors they generally seem to care & know my history. Great improvement.
GP surgery review: crawley-road-medical-centre
Title: Todays Visit
Rating: 4 out of 5
Visited: October 2022
This review is based on this morning visit at 8.00am

As directed by one of the reception staff last night (26th) I attended the surgery re my son.

Initial interaction with reception was not very good but eventually phone consultation was booked to take place between 12noon and 1pm

However, one of the GP called back within 20 mins and after consultation agreed to see my son face to face 

This demonstrates  the GP's at the surgery are excellent. I have been with the practice for 25 years or so and I have never had a reason to say anything negetive about them (bssed on in-house GP's) 

The initial reaction mentioned earlier could have been handeled much better from both sides 

Perhaps a face to face meeting with the manager may be a way forward.
GP surgery review: crawley-road-medical-centre
Title: Practice closed when I had an appointment booked
Rating: 1 out of 5
Visited: September 2022
I had a saturday appointment booked for about two weeks, on the Friday I received the appointment reminder text. When I turned up for my appointment on the saturday there was no member of staff inside and of course no one answering the phone. There was one other patient outside who also had an  appointment, we waited for one hour. Both of us had taken the day off work for this appointment. Complete disregard for people's time, income and health. I have heard nothing from this practice all week.
GP surgery review: crawley-road-medical-centre
Title: Excellent practice and treatment.
Rating: 2 out of 5
Visited: July 2022
The experience was very good. The doctor very clearly explained the problem and gave solutions. He checked perfectly for any problems. Was very nice. 
Would definitely recommend the doctor for anyone with similar issues. 

The receptionist however, were awful. It made us uncomfortable when they laughed at a patient, a lot, because of a misunderstanding instead of trying to help them. I personally felt very, very uncomfortable and embarrassed for the patient who kept trying to talk to them but they just laughed and told him that whoever told him to go there was a ‘stupid doctor’.
GP surgery review: crawley-road-medical-centre
Title: awful even by NHS standards
Rating: 1 out of 5
Visited: June 2022
Been here 3 years now and it’s grim. 

I dread having to ring them. It starts with recorded announcements threatening that “abuse will not be tolerated”. And if they actually see you in person (fat chance) the receptionists are all cowering behind plexiglass. They seem to think they’re operating in a war zone. 

Most likely you’ll get a phone appointment. Which are max 10 minutes. They actually enforce that. The GP told me the other day she wouldn’t discuss a second concern of mine and that I’d need to go through the whole process again to get a new appointment for that concern. 

Overall it’s a humourless, inflexible, heartless place. I don’t recommend this practice at all. It isn’t a nice place to be a patient.
GP surgery review: crawley-road-medical-centre
Title: how many times does it take
Rating: 1 out of 5
Visited: June 2022
I have recently registered with this practice and have tried 3 times to see a Dr and still haven't managed to book an appointment. I'm now transferring to another GP with the hope I will be able to  see a Doctor in person, good luck to  those who try after myself.s
GP surgery review: crawley-road-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2022
I never had any problem in getting the appointment or repeat prescription or investigation 
Even during the COVID time I was able to contact the practice for advice and my prescription 
There staff was also down with COVID still they managed to provide the service
GP surgery review: crawley-road-medical-centre
Title: Needs shutting down
Rating: 1 out of 5
Visited: May 2022
5 years at this practice and I have nothing remotely good to say. Whether they’re dealing with me in my 30s or our young children age 3 - they never fail to disappoint. 

Abrupt reception staff, no appointments available ever, and it takes days of arguing with them to get anything done. 

They’ve refused to see me when I had a breast lump, insisting it can be dealt with over the phone with me describing how the lump feels.  This was in spring 2022 but they’re still using “covid” as their excuse for everything. When I insist on a face to face appointment they become touchy and rude. 

I can’t understand why these doctors went through so many years of training to essentially become call centre operatives. Who clap eyes on a patient only by exception. 

The whole NHS is collapsing but this practice is a stand out example of laziness, and of doctors who have totally lost sight of their duty to patients.
GP surgery review: crawley-road-medical-centre
Title: Worst Reception staff
Rating: 1 out of 5
Visited: March 2022
I ring in to make an appointment at 8am and the reception staff ask me to confirm my telephone number, i realise the number they have on the system was wrong, i give her my correct number. Before i hang up i kindly ask her to please check if my number was correct so when the Doctors call they have my correct number. She become very aggressive, rude and start shouting and hang the telephone. I since went to the Practice to made a written complaint to the Manager no one reply to my complaint. After putting in a complaint i call the reception staff to book an appointment and i could hear once the reception staff took my details whispering to the next reception i am on the Telephone.  The receptionist at this Practice need professional training..
GP surgery review: crawley-road-medical-centre
Title: Absolutely awful
Rating: 1 out of 5
Visited: February 2022
After filling in an e-consult and not hearing anything for days, I phoned at 8am four days in a row, I got an appointment one day and they told me it would be between 9 and 11am, so when the doctor phoned at 4:30pm I was not available. I managed to book an appointment the following day, only to get a call at 6:30pm from the out of hours service who didn't listen at all to what I had to say. Couldn't be more frustrated with a practise ever, when everyone else is back in person this GP surgery is still absolutely awful. The reception staff refuse to help with anything, and don't even know the basics of the NHS app.
GP surgery review: the-allum-medical-centre
Title: Getting an appointment
Rating: 4 out of 5
Visited: August 2023
Had problems with my hearing which was bothering me. I was told to come along to the surgery at 7.50a.m Monday morning and join the queue which I did. When I reached the reception desk I was told a Doctor would call me later that day which they did and saw a Doctor at 2.45pm. Very impressed all round thank you. Only fair to write this positive review,as often we can end up writing negative reviews when our experience is not what we wanted.
GP surgery review: the-allum-medical-centre
Title: Professional team
Rating: 5 out of 5
Visited: July 2023
I have been with allum medical centre for a few years and have always encountered both doctors and staff to be extremely professional and meticulous. I recently met a new addition to the centre who went into detail regarding my health issues.
GP surgery review: the-allum-medical-centre
Title: Great Nurse
Rating: 5 out of 5
Visited: July 2023
We had an appointment with the travel nurse and she was super helpful and professional. Thank you for your kindness and care.
GP surgery review: the-allum-medical-centre
Title: Exemplary medical care
Rating: 5 out of 5
Visited: July 2023
I joined the Allum Medical Practice in 1998 and never been tempted to leave. Quite the contrary. Only recently, however, have I depended on its staff, administrative as well as medical, quite as much as recently. Their response to the very difficult conditions under which they work, in the wake of the pandemic and its consequences, has been exemplary, for me, on crucial occasions, well above and beyond reasonable expectations. The administrative staff has always been friendly, polite and helpful, the doctors and nurses likewise, and highly competent insofar as a patient untrained in their fields of expertise can judge. When I moved to the area I was told by a trusted neighbour that the Allum was by far the best choice. In these last 27 years that judgment has been confirmed over and over again. Were I qualified I very much doubt I could achieve their standard of care. Bravo and thank you!
GP surgery review: the-allum-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2023
I have been with this practice over 20 years and I have been very satisfied with the service I have received. I find the receptionists helpful and polite. On my most recent visit, I was given a same day appointment, the doctor saw me promptly, and I was treated sympathetically and very professionally - overall a very positive experience.
GP surgery review: the-allum-medical-centre
Title: Great Doctors and Medical Centre
Rating: 5 out of 5
Visited: May 2023
I have been with The Allum Medical Centre for many years now and my experience with the Doctors and Staff have always been very good.  The Receptionist are warm and friendly, competent and professional, always ready to help.
I have recently been seeing a new Doctor who specializes in Diabetes.
I am so impressed with her.  She is a no nonsense Doctor but at the same time, she’s loving and compassionate and she really believes in me.  I love her care and attention and she’s doing everything she can to help me become ‘a good diabetic.’
GP surgery review: the-allum-medical-centre
Title: Very good Doctors Surgery
Rating: 5 out of 5
Visited: May 2023
appointment was on time , actually early, the nurse was very friendly and professional as she/he has been in the past. I had a glued eyebrow which she/he removed a lot of the excess glue and gave good advice re removing the rest
GP surgery review: the-allum-medical-centre
Title: Looking after us
Rating: 5 out of 5
Visited: May 2023
I have been on a cancer journey for 3 years. The Allum practise have been supportive, informative and caring throughout , whilst having to deal with Covid too.
Three of their  receptionists are exceptional. When I have been highly stressed they supported me in a very kind way.
Thankyou so much.
GP surgery review: the-allum-medical-centre
Title: Allum Medical
Rating: 5 out of 5
Visited: May 2023
Allum Medical centre acted quickly and effectively to my medical needs. I was given appropriate advice and they took action to ensure my concerns were escalated by a referral where necessary. The service provided is comprehensive and takes a patient centred approach
GP surgery review: the-allum-medical-centre
Title: Dismissive doctor
Rating: 3 out of 5
Visited: April 2023
After calling the surgery for an appointment for my child, the GP phoned back to ask about my son’s symptoms and he gave advice on how to manage him at home. Due to my child’s complex medical background, I had to give him more information and I had a lot of questions to ask but unfortunately, the GP said that he has spent too much time on the phone with me. He said that he was with me for over 6 minutes already and that he still has 30+ more patients to call. He was in a hurry to finish our consultation. He said that this is NHS and so he ended the call.

I completely understand the pressure in NHS services. I work for the NHS myself but I would never ever tell my patient what he said. That he could not listen anymore ‘because this is NHS’. We may not have control over the pressures, but we get to choose how we talk and how we act in front of our patients. He was dismissive and I was not able to say anything else apart from ‘okay’. 

I have spoken to other GPs before and they were quite accommodating, that is why I was surprised to have experienced this kind of telephone appointment. 

It makes a difference to patients and families’ lives to be more empathetic and sensitive during appointments despite the pressure.
GP surgery review: leyton-healthcare-4th-floor
Title: Nice receptionist
Rating: 4 out of 5
Visited: March 2022
On Monday 28/3/22 I was gong to call and book appointment for my daughter. Receptionist answer the phone she booked telephone appointment and after 2 hours the doctor called me and he gave it medication for my daughter. I highly recommended one of the  receptionist the (unfortunately I can’t put name because I’ve tried but my comment was unable to see it) she very nice ,friendly and helpful person.Thank you
GP surgery review: leyton-healthcare-4th-floor
Title: Nice receptionist and good menager
Rating: 4 out of 5
Visited: March 2022
Unfortunately I can’t put the names but I highly recommend one of the receptionist and menager Leyton health care . They are very nice ,helpful and friendly person.
GP surgery review: leyton-healthcare-4th-floor
Title: The worst experience ever
Rating: 1 out of 5
Visited: January 2022
I tried to call the GP Unfortunately, no one answered, so after work I decided to go in person because I had a very strong allergic reaction.  my hand was swollen from my fingers to my elbow.  I explained that it is an emergency and I need medication, but the receptionist refused to see a doctor because I had not an appointment booked. service in this GP it’s below any standard and threatening the peoples life. Someone suppose to have a closer look  to the work ethic there!
GP surgery review: leyton-healthcare-4th-floor
Title: Horrible experience
Rating: 1 out of 5
Visited: January 2022
I never had this kind behavior in my life. someone really need to look their reception/admin staff they are the most unhelpful people I have seen in medical field, and this not the 1st time I had this experience its many time and every time get more disappointed than previous, so that it just decided to change my GP, filling the form for other one now.
I would never ever recommend this place to anyone. please stay away from them. they only their to get paid not for help anyone.
GP surgery review: sma-medical-practice
Title: Staff quick to dismiss/don’t listen
Rating: 1 out of 5
Visited: January 2023
Quite disillusioned with this practice prior to being taken over and still since the Hurley Group takeover. One partner is very abrasive who lacks bedside manner. I would prefer to never see them again, no choice when told to ring at 8am as to who you can see. Reception staff in particular don’t fully listen & there’s been too many incidents around lack of communication inaccuracies when they relay information and overall blasé attitude from them. Reception is usually full of patients coughing open mouthed still which is never ideal. Vulnerable households beware.
GP surgery review: sma-medical-practice
Title: Great
Rating: 5 out of 5
Visited: November 2022
Each time I go to the surgery doctors listen to my concerns and help me with scans physiotherapy and a lot of questions regarding my health
GP surgery review: sma-medical-practice
Title: Practise that helps !
Rating: 5 out of 5
Visited: October 2022
I been with this practise for over 10 years, most of the staff is very lovely and helpful. At the moment I am struggling with a few issues, I came to ask about it- what I can say- they listened and tried to help me asap. I feel heard. This is very important to me as I am hyper sensitive person. Thank you for the supervisor who went extra mile to make me feel welcome and not afraid to talk about my health issues. Definitely recomending this SMA practise to local community.
GP surgery review: sma-medical-practice
Title: Incompetent Receptionist
Rating: 1 out of 5
Visited: May 2022
I call at 08.07 to book an appointment,  the recorded message on the phone was that my position in the queue is 23, if I press 1 on the telephone keypad,  my position will be retained and near my turn the Receptionist will call me back. I waited until 11.38 ,  I did not received any call back. I rang again to the SMA surgery and asked the receptionist that I would like to speak with their supervisor.  The receptionist replied me that he is very busy. I complaint in writing to SMA surgery manager, but he does not bother to call me back. After half an hour I received a call from SMA surgery supervisor, who was apologing to me about the incident.  The staff is very careless. The Receptionist chat with each others during their job and do not pay attention to the patients.
GP surgery review: sma-medical-practice
Title: Can’t get a appointment
Rating: 1 out of 5
Visited: February 2022
Apparently they have no appointments for a 3 year old child, having spoken to receptionist who said they prioritise 6 month old or less and this practice will be staying for the near future. Was never like this before the pandemic!
GP surgery review: the-manor-practice
Title: Worse gp practice ever
Rating: 1 out of 5
Visited: May 2022
what is the point of this practice. The surgery has the worst protocols and procedures just make simple things as getting a prescription difficult which I had not long ago. I had to attend A&E to get urgent medication. Even the A&E doctor was applaud.
GP surgery review: the-manor-practice
Title: Poor customer service skills
Rating: 1 out of 5
Visited: May 2022
I have two issues  with this practice. I've booked an appointment recently to discuss and find out more about and get advice on hormonal changes   and understand about menopause. Firstly the reception staff were quite abrupt and had poor customer service skills. I,myself work with customers on daily basis and I know what a good and caring customer service looks like. They couldn't understand my surname and when I offered to spell it out they dismissed me. So not a good start. Then I went in to speak to a male doctor who after I told him why I was there,bear in mind I did say I wasn't having any symptoms as such just needed advice, sent me to get blood tests and possibly ultrasound. I'm not sure why this was suggested.(?) Today I received a letter asking to have an ultrasound! No communication with me as to why I might needed it!. So overall not a great service. Thinking if changing GP!
GP surgery review: the-manor-practice
Title: Worst practice
Rating: 1 out of 5
Visited: March 2022
Keep messing around with booking in. I was sent off-site to see a doctor then was referred to Royal London Hospital. After suffering from pain for more than 20 days. Dental clinic department just told me that I have to keep suffering pain fro more than 2 months as they have long list of patients. 

Worst service. I would rather pay for private health insurance than being disappointed and mistreated.
GP surgery review: the-manor-practice
Title: Work GP
Rating: 1 out of 5
Visited: February 2022
Don’t bother going there, the worst GP ever. Been trying to book an appointment for over a year about a pain in my leg & always get brushed off. On top of that they are so rude & not understanding. Will definitely be changing GP soon.
GP surgery review: the-manor-practice
Title: Very Poor practice
Rating: 1 out of 5
Visited: January 2022
I have used this practice for 4+ years (too lazy to go through the rigmarole of registering at another practice) and the attitude / people skills of some of the doctors and support staff is not professional most of the time. I do try to make allowances for the pressure they must be under, but it can be very hard when they are so abrupt and nonchalant. They have even sent the wrong repeat prescription through to the pharmacy!
GP surgery review: the-manor-practice
Title: Urgent heart patient given 11 days later appointment
Rating: 1 out of 5
Visited: January 2022
We have a young patient with heart condition. She isn't feeling well and the Dr gave appointment in 2 weeks time, and that over the phone ONLY. Where in the world this happens! We will try to register with another GP (And do whatever possible) as it is a very serious situation for us and we will never compromise on our child health which unfortunatley seems very common  practice at this GP. 
Please add good and bad reviews so we know the reality.
GP surgery review: addison-road-medical-practice
Title: Best Nurse I’ve ever had for a smear test
Rating: 5 out of 5
Visited: October 2023
I’m so impressed by the nurse who carried out my smear test this morning. She had everything set up before I arrived, she was really thorough in explaining the process of the test itself, results, possible outcomes & follow up. It put me completely at ease!

But not only that, she completed the procedure in 1 minute flat, and it was uncomfortable but relatively pain free. Sure- I’ve had some bad experiences in the past. But on the other hand, I’ve very rarely experienced a health appointment quite so positive before. So I feel that this nurse deserves some recognition. I feel that many other health professionals, practice managers and even commissioners could learn so much from this nurse’s approach to her profession and her patients.

Truly outstanding. I’m so grateful.
GP surgery review: addison-road-medical-practice
Title: V helpful and informed administrative team
Rating: 5 out of 5
Visited: October 2023
Logging an issue via the online consultation is fast and easy. Followed up today to check my request was in the queue, got clear information from reception on where my request was and why. Always find the reception team here really helpful and able to give you plenty of information on surgery process. Always really knowledgeable and helpful.
GP surgery review: addison-road-medical-practice
Title: Consistency
Rating: 3 out of 5
Visited: October 2023
My problem has been dealt with over several appointments always with the same doctor. This has helped me a lot to form a patient relationship .