janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hawthorns-surgery
Title: Review
Rating: 3 out of 5
Visited: August 2022
Felt that clinician engaged with what I had to say.  He seemed genuinely interested in how I am managing my conditions.
GP surgery review: hawthorns-surgery
Title: Brilliant service
Rating: 5 out of 5
Visited: August 2022
Had a telephone consultation with the pharmacist who was so friendly and very helpful and knowledgeable
GP surgery review: hawthorns-surgery
Title: good experience
Rating: 5 out of 5
Visited: August 2022
after seeing the clinical pharmacist who reviewed my medication and previous blood results I am very pleased with the changes he made to my prescription . He also recognised I had asthma and prescribed accordingly . He was a very charming man and very informative .
GP surgery review: hawthorns-surgery
Title: Blood pressure problem diagnosed and sorted
Rating: 5 out of 5
Visited: July 2022
My blood pressure was tested and found to be too high. Further tests were completed  both at surgery and home. A pill was selected and three weeks later my blood pressure has returned to normal. Good service, communication, diagnosis and medication. This surgery even has a phone queuing system whereby a voiceover tells you what number you are in the queue. Private companies like BT, Virgin, Insurance companies and the like, please note!
GP surgery review: shepperton-medical-practice
Title: Efficient and friendly service
Rating: 5 out of 5
Visited: November 2022
Phone answered quickly, telephone appointment booked at a time to suit me.
GP consultation efficient and productive.
Reception staff amazing, friendly and organised paperwork for an x ray and blood tests.
Once tests done, popped in to get results,  once again, amazingly friendly and efficient receptionist looked after me and gave me a copy of my x ray report.
My experience could not have been any better. 
Thank you.
GP surgery review: shepperton-medical-practice
Title: Improved
Rating: 4 out of 5
Visited: October 2022
After all the negativity recently I felt I had to report on my experience today. I called at 08.03 and spoke to a very pleasant receptionist after holding for about 10 minutes. I requested to see a Doctor and was asked what the problem was and had an appointment at 09.40. Unfortunately there seemed to be a miscommunication between the practise and the Doctor so I had a longer wait. This was advised to me when I arrived so not a problem in it's self. I am keeping my fingers crossed this is the future as it was less than 2 hours between my call and seeing the Doctor. Keep up the good work and the training must be paying off as the Receptionist was courteous and kind as was the Doctor. Thank you.
GP surgery review: shepperton-medical-practice
Title: Continuous excellent healthcare by the Shepperton Team
Rating: 5 out of 5
Visited: October 2022
For both long term and short term healthcare needs l have experienced  continuous patience , care and understanding by the Reception and Admin staff.
The Nursing Team back all of this up; last week l was ill  after an injection and was given so much extra time to be sure l was ok.
The Doctors  have been outstanding in their practice. My own Doctor, in the last two weeks going above and beyond to search through records from my previous practice to help solve a problem making me feel as if l were her only patient and giving me reassurance; so knowledgeable and tenacious in her practice.
This morning, for an unrelated problem, l followed the email at 8am guidelines and was seen by a Doctor within 90 minutes .
Such amazing professionals in their skills.  
It would be remiss if me not to post this review; the least l can do to express my sincere appreciation and to share how reassuring it is to have such a Practice  in Shepperton. 
In times of such extreme pressure all round , thank you.
GP surgery review: shepperton-medical-practice
Title: Excellent
Rating: 5 out of 5
Visited: July 2022
I used the on line form at 8 am received a call within the 2 hour time slot.  The doctor was very helpful and arranged necessary further action.  Five star treatment
GP surgery review: shepperton-medical-practice
Title: Excellent, professional and caring practice.
Rating: 5 out of 5
Visited: July 2022
We feel lucky to have a health centre staffed by such good hearted and efficient group of doctors, nurses and reception staff as we do in Shepperton.

Whilst we can only speak from our personal experiences. We know sometimes it can be difficult to get an appointment or to get a message to doctors. On the whole whenever we have desperately needed their help we have received it. My wife’s life was saved by prompt effective treatment by one of the doctors, (together with the receptionist who dealt with me when I told her how worried I was about my wife’s deteriorating condition). We were told afterwards by a consultant that had Shepperton medical practice not acted when they did she would have died.

I have developed a number of health problems over recent years. Every time we’ve needed to contact a doctor or nurse we’ve usually been able to the same day.

We’ve noticed that during the last two years over the Covid pandemic time that the majority of reception staff have changed. Considering the majority of staff are fairly new we have not noticed any deteriorating standards in service or promptness of response. We would like to say a wholehearted thank you to all of them. Whilst a few of the original doctors remain many are new. We have so far been treated by four of the new doctors. We have been really impressed by both their diagnostic skills, the effectiveness of their treatment and their caring follow ups. All of the current staff at the practice deserve greatest praise for their efforts under extremely difficult circumstances.

We have found the receptionists are astute and caring in recognising when a patient urgently needs to see a doctor, and helpful when you need tests done or appointments made. The Practice Nurses are extremely professional, caring and gentle.

From two Shepperton residents and grateful patients.
GP surgery review: shepperton-medical-practice
Title: A Total Shambles
Rating: 1 out of 5
Visited: July 2022
Just a brief note to thank you for the outstanding service today. Not.  I hand deliver a letter for one of the gp's and all I get is a text message response. That's truly superlative patient care. You should feel really proud of yourselves.
GP surgery review: shepperton-medical-practice
Title: Booking System Failure for Working Families
Rating: 2 out of 5
Visited: June 2022
Shepperton Medical Practice believe and I quote "the majority of people are available at 08.00 to book an appointment online" to chase an appointment for the day which is then prioritised by time received.  Believe me, if you miss this deadline (08.39) you will not get an appointment despite being asked by 2 GP's, 2 days earlier to follow up for a serious child issue that they were unsure of and could not diagnose at the time.   Their words, "if this gets worse you must call us back".    Now with 2 children not well at this stage (couldn't make this up!), I needed another appointment, now I'm chasing 2 appointments.  You are then in system that will service patients by a call first (receptionist said my request was at 08.39 so people before me),  I addressed how does this system work for working families who Monday - Friday are working and their children are at school?.  I was told I am 'the few'.   Not sure I buy this SMP.  I am not the few.  Explain how if I'm at the office and my child is in school (who does need to see a doctor as urgent I agree and is not so urgent as my other child), that we together seek important medical advice over a call from different locations?   Call me old fashioned of about 2 years ago but the previous system of booking an appointment and organising such schedules would seems to be able to solve this.  But you think this current system works?  To top this off, a text was sent to my son who was at school.  I called repeatedly to speak to the practice manager, the calls were put on lengthy holds and I called back several times.  Feedback on google, social media and general community discussion suggests it is not working and serving patients.   I really wonder if you are taking any of this onboard?  I was told by a receptionist I don't read the reviews..... well failure to acknowledge this to improve the patient experience and improve your service for the few and the many isnt good enough.
GP surgery review: shepperton-medical-practice
Title: Awful Practise
Rating: 1 out of 5
Visited: June 2022
Awful Practise. I feel sorry for all patients that are still registered here. Not only are the reception staff extremely rude and invasive when you call to make an appointment but they are also extremely rude to your face. I have never been to such a practise where I have been made to feel like I am a problem by calling my GP to try and get an appointment. 

The Doctors are ok, but nurses are extremely rude, particularly rude, unfiltered comments around issues you come to them with. They make you feel small and like you are a time waster.  

Please move practise if you can, this is terrible!
GP surgery review: shepperton-medical-practice
Title: Invasion of privacy
Rating: 2 out of 5
Visited: June 2022
Every time I ring up to make an appointment the receptionist asks me to tell them what the problem is before they will arrange one. 
When I challenge this and explain that I am not comfortable telling the receptionist why I want to see the doctor, I’m told they need to know in order to decide whether it’s urgent or not. Not wanting to point out the obvious but receptionists are not doctors so why are they judging what is urgent and what isn’t? As far as I know I’m under no obligation to tell them anything about my health- that’s between me and the doctor. What if someone is trying to make an appointment about something embarrassing or stigmatised - why would they want to share this with anyone other than the doctor. For some people even telling the doctor is difficult and it may put them off booking an appointment in the first place - leading to life threatening consequences.
Surely all they need to ask is whether the appointment could be done over the phone? I understand that GPs and their time are scarce, but just I don’t think that this is the correct way to book appointments.
This has been going on since I have been with this practice (almost 4 years) and I have never seen this done in any other GP practice I have been with.
GP surgery review: shepperton-medical-practice
Title: Excuse and excuse
Rating: 1 out of 5
Visited: May 2022
How is it possible to manage an ongoing condition when it is impossible to get an appointment? How is it possible to get an appointment when the form is never available? How is it possible to get an appointment if they tell you to call first thing and then don't answer the phone? Every review is bad, but nothing has been done. It's the same excuse they've had for months. But nothing is being done to fix the problems. The answers to the reviews are accusatory and rude, of course people don't want to put there names because they're worried the reception staff will treat them even worse than they already do. The practice manager clearly isn't managing, so the public are left in limbo. Everywhere has suffered due to the pandemic, it can no longer be an excuse.
GP surgery review: studholme-medical-centre
Title: Rude staff
Rating: 1 out of 5
Visited: May 2023
Staff are rude and obstructive, and seem determined to keep patients away. Almost impossible to get an appointment in a time frame that is likely to be of any assistance.
GP surgery review: studholme-medical-centre
Title: Great practice but seem overwhelmed
Rating: 2 out of 5
Visited: May 2023
Great GPs , nurses etc but they seem overwhelmed. It’s impossible to get an appointment even if you get a text telling you to come in and book an appointment. It started going pear shaped  after one of the founding members retired then covid hit and they haven’t recovered.  They probably need more admin and organisation but I can’t see it improving any time soon . At the moment I would not recommend no
GP surgery review: studholme-medical-centre
Title: Disgraceful doctors
Rating: 1 out of 5
Visited: May 2023
Can’t get any appointments and have to wait 12 days just to get a telephone appointment even though can’t eat been being sick and swollen tummy and legs
GP surgery review: studholme-medical-centre
Title: Very hard to get appointments
Rating: 2 out of 5
Visited: May 2023
I tried on several days to use the online appointment request form - the only way to request an appointment with Studholme.  It was constantly closed due to high volume. On Friday morning I tried at 0800 but couldn’t get on the form, some online problem.  I went to the surgery and a man took my name and date of birth and reason for wanting an appointment. Said I’d get a text later with a date for an appointment. Waited all day and heard nothing. Will now have to start all over again after the bank holiday.  This is typical of trying to get an appointment at Studholme since the pandemic. I’m considering moving to another surgery after 40 years.
GP surgery review: studholme-medical-centre
Title: Shocking!
Rating: 2 out of 5
Visited: April 2023
After being advised by 111 to see my GP within an hour, it took nearly 100 calls to get through, and once through, waited 30 mins for the call to be answered. To be advised that they couldn’t see me. It was ‘only a chest infection’. They went against what the clinician told them to do, and I ended up in A&E due to a high heart rate and pneumonia. They’ve now text for me to call to speak with a GP, low and behold, can’t get through!
GP surgery review: studholme-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: April 2023
I appreciate how busy GP's are so I was extremely grateful with the service I received, rang this morning regarding a sick note and was expecting to get it in a few days, it was electronically sent to me. Thank you
GP surgery review: studholme-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
Extremely happy with the care and support I have received during my short time as a newly registered patient. Reception, the doctors and the pharmacy team have been fantastic and are providing an amazing service even through these difficult times. I felt listened to and involved in my care throughout all communication. Yes it takes some time to get through on the phone which is the same across the NHS but always greeted with a friendly welcome and helpful service. Thank you, I am most grateful.
GP surgery review: studholme-medical-centre
Title: Brilliant Pharmacist Support
Rating: 4 out of 5
Visited: April 2023
I was started on medication for chronic pain and had reservations about taking the drug over a long period of time. One of the clinical pharmacists within the practice took time to call me and discuss my reservations and after commencing treatment, she called me on a few occasions to check that I was happy with the medication and not suffering any unwanted side effects. I then had further queries and requested a telephone appointment with her. She responded promptly and was very supportive and reassuring. She also suggested some links to websites which she thought might be of benefit in managing my chronic pain. This is an excellent service given the current pressures the practice is under and much appreciated. Well done to all staff at Studholme for continuing to offer a good standard of care within the current difficult climate.
GP surgery review: studholme-medical-centre
Title: Helpful Pharmacist Support and Advice
Rating: 4 out of 5
Visited: April 2023
Practice Pharmacist (Reju) has been very helpful and supportive with regard to my trialling medication for chronic pain. It is very reassuring to have this support and a named practitioner to follow up and answer any queries. She has called me to check in on how I was getting on with the medication and when I contacted the practice with a query she was quick to respond. This is a brilliant service for patients to access within the practice and very much appreciated. Given the current pressures the practice is under this service is a great addition to the already high level of service the practice delivers. Well done to all at Studholme!
GP surgery review: studholme-medical-centre
Title: An ok practice if you can be seen
Rating: 2 out of 5
Visited: April 2023
I have severe pain in my leg at the moment. I filled out an online form and had a telephone appointment 5 days later. Was prescribed medicine and told I will have a call a week later. The call never came, I was accused by a pointed and rude receiptionist that I must have missed the call, and was tol no phone appointments available and I'll be spoken to in a weeks time. What about this appointment for this week that never came?! Basic customer service would be nice. How are they allowed to function like this, especially with rude receiption staff? Not the best when you are in severe pain
GP surgery review: sunbury-group-practice
Title: Friendly, Helpful team
Rating: 5 out of 5
Visited: March 2022
I visited the health centre for a routine Smear which was with Nurse Porter. As this type of appointment can be daunting for women I need not have worried. Nurse Porter was amazing, so friendly and reassuring, taking the time to have a chat with me and thoroughly explain everything to me. I left the treatment room feeling well cared for and looked after. Thank you!
GP surgery review: sunbury-group-practice
Title: Horrendous service
Rating: 1 out of 5
Visited: March 2022
Cannot get an appointment with this surgery again !! Online service offline again due to staff sickness, reception phone continually engaged and then told to phone back next day . How are they getting away with this ??  Disgraceful
GP surgery review: sunbury-group-practice
Title: Respect and gratitude
Rating: 0 out of 5
Visited: March 2022
I want to show my respect and gratitude for all the staff at this  health centre,  for their support, kindness friendly attitude...from the reception to the GP doctor that was absolutely, so good, profesional,  caring and helpful. 
Thank you all, for a fantastic attention
GP surgery review: sunbury-group-practice
Title: Cancelled appointment
Rating: 1 out of 5
Visited: March 2022
Requested an appointment for my son. Was advised we would receive a phone call the next working day. Phone appointment was subsequently cancelled. Receptionist could not help to schedule another appointment quickly. Was told to call back the next working day for on-the-day appointments.
GP surgery review: sunbury-group-practice
Title: Horrendous Lack of Service
Rating: 0 out of 5
Visited: January 2022
Just been told by pharmacist that i need to see doctor for a prescription.   Online requests to practice to make appointment are suspended.  I am in bed ill yet have spent the whole morning phoning practice to be eventually told that no appointments or phone triage available and to phone again tomorrow. When I tried to explain that I have been phoning all morning , i was told they are overun and she was paid enough to deal with all this. Despite trying to explain I was ill in bed, the attitude of the receptionist was horrendous causing me a great deal of stress and anxiety making my condition even worse. The emphasis was completely on the workload of the practice and how staff were off with covid; no empathy at all  for the patient. Practice manager unavailable.
GP surgery review: knowle-green-medical
Title: New Doctor
Rating: 5 out of 5
Visited: April 2023
The new Loc Doctor was so nice, polite and gave confidence
and I feel he would be someone people would be happy to see.
GP surgery review: knowle-green-medical
Title: First Class Service
Rating: 5 out of 5
Visited: March 2023
Phone always answered promptly and politely. Receptionists and doctors always friendly and accommodating. Wouldn’t hesitate in recommending them to anyone.
GP surgery review: knowle-green-medical
Title: Needs significant improvements
Rating: 2 out of 5
Visited: July 2022
There are some receptionists that are really helpful and go the extra mile to help you. However, there are unfortunately a few that don't listen at all and will just talk over you when you try to explain what you need. It's really luck of the draw who answers the phone as to what your experience will be.

They seem to be extremely short staffed on actual GP's and there's been a high turnover recently. Due to this it's incredibly difficult to get appointments on the day. Bizarrely, you're deterred from making appointments in advance.

Like many GP surgeries, it's gone downhill since the pandemic.
GP surgery review: knowle-green-medical
Title: Always helpful
Rating: 5 out of 5
Visited: June 2022
This practice is always helpful even whilst under pressure the receptionists remain patient and empathetic
GP surgery review: staines-health-group
Title: Terrible Service
Rating: 1 out of 5
Visited: November 2022
Lost for words with this surgery, no chance of getting the phone answered or a reply to an email, sent an email in August and nothing and when they do you answer the phone after a 40 minute wait - no appointments and you are made to feel like they are doing you a favour and that you are the problem for calling. No face-to-face appointments only morning or afternoon call backs weeks away. Should be investigated for not providing proper service. If you are short staffed hire people and stop using Covid as an excuse.
GP surgery review: staines-health-group
Title: Terrible and getting worse
Rating: 1 out of 5
Visited: October 2022
The Reception team are incredibly curt at every stage. You politely ask for an appointment and are always told to go to the Walk In Centre at Ashford Hospital, however staff there say they get swamped with people from this practice coming in with minor things easily sorted by a GP.  
It seems they still use the excuse of Covid to not see people face to face despite the DoH saying GPs should be seeing more face to face. 
I can never speak or see anyone when I call. Two members of my family have been seriously ill this year and I can't even get any help for them. 
One recent occasion I actually just went down there to try and get anyone to talk to me, Receptionist told me to come back at 2 and I would be able to speak to someone. Got back at 2 to be then told "OK we can put you on the list for a Dr to call you this afternoon" and then sent home again. What kind of farce is that, making people come out twice and then being sent home to wait for a call? They could have just taken my number in the first visit and arranged the call, not dragged me out the house for nothing again. When I enquired about having an appointment I had to listen to the Receptionist whinge about how many calls they get and "don't I realise how many people need an appointment?" and "we are doing our best but don't you realise how busy Monday are and we get snowed under with calls" 
Well maybe if you didn't keep repeatedly shutting the whole practice down for days of staff training (several times now) you wouldn't run such a bad service. 
This place needs an urgent shake up and reform, look at the reviews - no one is happy.
GP surgery review: staines-health-group
Title: Gone down hill a big time
Rating: 1 out of 5
Visited: October 2022
It's almost impossible to get to speak to the doctor. The practice has gone down the hill since covid. You call at 8am and are number 28 in a queue. You call at 2pm, are number 1 in a queue, they don't pick up the phone until 2.17 and  tell you they've got no appointments left! I no longer call with my own issues but to not be able to get an appointment for your disabled child is unacceptable. Sitting in an a&e for 3 hours with a disabled child under 5 to have them checked for an ear infection, because the receptionist refused to make you a telephone appointment with a gp is not on! What do we do long term as it can't carry on like that?