janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: coniston-medical-practice
Title: Prescription problem
Rating: 3 out of 5
Visited: October 2022
Pharmacist tells me I can no longer use paper requests for my long term repeat prescription. 
Ok so I go onto nhs app. Request prescription, it’s not there. So try repeat medicines current & there it is ! But can’t get it to my repeat prescription page ?? 

Very frustrating I now have to contact the surgery to order a prescription that used to automatically renew at the pharmacy!!
So glad you’re making the system so easy & efficient!!

This medication is to lower high blood pressure & the new system is helping to boost high blood pressure!!!!
GP surgery review: coniston-medical-practice
Title: No Confidence
Rating: 2 out of 5
Visited: June 2022
Arrived at the surgery early in the morning and waited in the queue, when I got into the practice and waited in line and quickly felt very uncomfortable.  The receptionist/phlebotomist it seems engages with people in a very unforgiving manner, this was unpleasant to watch.  Particularly for the lady, who when at the desk which is all cordoned off with glass screens (which allows for little privacy, ultimately dignity)  had to advise in front of everyone that it was an intimate issue.

Do you really need the glass screens? it is bad enough without the extra precaution of wearing masks which further inhibits communication between the receptionist and patient.  

This coupled with the way some of your staff speak to people only serves to make people defensive, and you are systematically creating barriers both physical and personal.  We have been through a pandemic and yes I appreciate you must act with caution in a medical environment, but a little compassion, polite engagement would not go amiss, life is difficult enough for many people.  It just seems your approach is all rather unnecessary and unforgiving, this instils little confidence.
GP surgery review: coniston-medical-practice
Title: Non patients centered service
Rating: 1 out of 5
Visited: March 2022
Trying to get through to reception start ringing from 8am & through out the day is just redclious. And when you eventually get to speak to someone all calls to Dr are gone,  i attended to surgery with severe pains the Dr said she can't help. I surgested a scan she still say i still leaving with my problem on solve at present the Practice is not providing a service
GP surgery review: coniston-medical-practice
Title: Stressful experience
Rating: 1 out of 5
Visited: February 2022
Trying to get through to reception start ringing from 8am & through out the day is just redclious. And when you eventually get to speak to someone all calls to Dr are gone, took me four days to try & get appointment & only got one in the end because I got my hair off out of shire frustration. I know it's not the receptionist fault but at present the Practice is not providing a service
GP surgery review: stoke-gifford-medical-centre
Title: Provides no services
Rating: 1 out of 5
Visited: April 2023
This practice keeps cancelling appointments. 2 in April and previous months before this, booked then they cancel the appointment. They can’t provide any face-to-face service outside of working hours so if you work for a living this is not the surgery for you.  I have had to book holiday only to have the appointments cancelled on me with 5 days’ notice.
GP surgery review: stoke-gifford-medical-centre
Title: Great GP & Practice in general
Rating: 5 out of 5
Visited: February 2023
My recent interaction with the Dr has been extremely helpful on every occasion I’ve needed to contact the practice. She listens & I feel takes my situation & thoughts/feelings into account during discussions. 

Overall the practice is efficient & provides a good service. 

Very good overall considering & taking into account the pressure on the NHS.
GP surgery review: stoke-gifford-medical-centre
Title: Not helpful
Rating: 1 out of 5
Visited: July 2022
Sent a message via AskGP and my request was rejected. Followed up with two calls to reception so that I can speak to the doctor to discuss alternative options but cannot speak to the doctor at all.
GP surgery review: stoke-gifford-medical-centre
Title: Ask My GP is good
Rating: 4 out of 5
Visited: June 2022
I haven't needed to consult any of the GPs here since before the pandemic, but on previous times when I'd tried to book a face to face appointment I've had bad experiences of some of the delays that others have reported in their reviews, which left me wondering whether I'd be better off going to minor injuries or a walk in centre next time I needed medical help.
This time I used the Ask My GP service on a Monday morning, after the Pharmacist I consulted at a high street chain on Sunday examined me and told me I probably needed antibiotics. I typed in my request first thing in the morning and the GP phoned me back in about an hour, confirmed I needed antibiotics ASAP, and prescribed them for me to collect from the linked JHoots pharmacy, so that I was able to start the course the same morning. All very fast and efficient. I would recommend using AskMyGP for conditions that might not need a face to face consultation.
GP surgery review: stoke-gifford-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: May 2022
Was asked by my sons social worker and paediatrician to send referral for my son to CAHMS due to mental health.  I was told he did not fall into category to  be referred and that as he had not taken any action to seek other avenues.  The following day I was told to go back and ask for referral to be made again.  Again I was told that having a melt down or challenging behaviour will not make CAHMS see him. My son has ADHD challenging behaviour anxiety and low mood and attachment disorder. My son has said he does not want to be here he has had enough he feels sad and empty inside.  I was again told to look at other avenues.  I contacted CAHMS myself and my son is on record with them as he has self harmed in the past.  They informed me if a referral was made he would be triaged and seen by someone.  I again asked for a referral on ask my GP as that seems to be the only way of communication these days.  I had a response saying a doctor will be in contact in 3 to 10 days regarding this and if I needed help to call Samaritans or 999.
I have been with the practice 27 years and I have to say over the last few years its awful.  To have that attitude to a child with Mental Health problems im sorry but it is disgusting.

Not only that I asked for a GP to call me on a health issue as soon as possible that was 3 days ago.  Still waiting.  I am now on hold and have been for 20 mins waiting to speak to reception.
GP surgery review: stoke-gifford-medical-centre
Title: Excellent service post-covid
Rating: 5 out of 5
Visited: March 2022
Since the practice has embraced the askmyGP system I’ve found the service to be brilliant. Whenever I’ve had a request I’ve often received a response within hours. I am grateful to not have to spend time ringing and waiting on hold any more.
GP surgery review: bedminster-family-practice
Title: Prompt attention!
Rating: 5 out of 5
Visited: October 2023
I cannot fault the service received since the new booking service has been installed. I have had contact back the same day with an appointment each time. Reception staff very helpful and I have received what I consider a high standard of care and attention from the Doctors. The surgery areas are always clean and tidy. My one and only criticism is that the upstairs waiting room is now very small and cramped. On my last visit people were having to stand around the staircase. Not enough room for pushchairs.
GP surgery review: bedminster-family-practice
Title: Poor telephone service
Rating: 3 out of 5
Visited: September 2023
I have tried to book appointment online which is a joke. The phones are always busy last month trying to book appointment cost me £37 and i findthis not acceptable. I saw a doctor about 4 weeks ago which I have no fault with  doctor stated if cough does not improve make further appointment. I have had this cough for at least eight weeks and as you can see on my recofeds I have Ashma. As I cant get through on the phone and I can book online what can I do , I want an appointment with the same doctor as I saw last time.We hae been patients since 50 years and find the service has gone down hill as to what it was at Dean Lane.
GP surgery review: bedminster-family-practice
Title: Worst ever
Rating: 1 out of 5
Visited: September 2023
I joined the surgery 2 weeks ago and have been trying to get through on the phone ever since but can't get through. So I went to the surgery today to get online online access and I got the NHS app put in the relevant details signed in but then it says no appointments for this surgery and no repeat meds just showing my medical records. I am unable to make an appointment on front desk. Just what am I supposed to do. I have now applied today go go to bridge view in the hope that I can at least get through.
GP surgery review: bedminster-family-practice
Title: Frustrated
Rating: 2 out of 5
Visited: September 2023
On the Wednesday having a text from the surgery saying my blood test had been cancelled For the second time I telephoned to rearrange the appointment. when I eventually got through, I was number 15 in line I eventually got to number one still no one answered, and this was after five hours on the telephone. The following day I phoned two times still could not get through. Eventually I went to the surgery and they had no Idea what the previous appointment was for. I just gave up
GP surgery review: bedminster-family-practice
Title: Super organised and efficient
Rating: 5 out of 5
Visited: September 2023
Had really fab experiences with booking appointments and referrals. I have been really impressed. Staff on the phone are super helpful and if you can't book an appt on the phone requesting one online seems even better. Thank you!
GP surgery review: bedminster-family-practice
Title: The best practice I've had in years.
Rating: 5 out of 5
Visited: June 2023
On moving to the practice I was quickly seen by a doctor who listened to my worries.   I had an extremely sore, inflamed toe and an X-Ray was quickly secured.   I was also worried by a possible lump in my breast which wasn't but the doctor said, given my history of a mastectomy, it should be checked.   Appointment to the Breast Clinic at Southmead was arranged and lump confirmed.   Needless to say, I am extremely grateful for her solicitude.
I would also like to say that when I have rung up, I have got through in a matter of minutes and that the staff in the practice are extremely welcoming as well as efficient: for instance, repeat prescriptions are always at the pharmacy on time.
GP surgery review: bedminster-family-practice
Title: Not happy.
Rating: 4 out of 5
Visited: June 2023
Twice recently I have waited in the queue to get through to the other queue at Bedminster Family Practice to try and get an appointment. Having rung from 8.30a.m, today I got into the first queue at about 8.50a.m at position 14. I spent quite a while with the awful music and comments of how important my call was to them, and eventually got to position No 1......and got cut off!!  This happened only a few weeks ago on my last call to the surgery. On that first time I was so angry I called back and waited and luckily got through, but this time I don't have the heart to go through the rigmorale of waiting to speak to a human hopefully.  My physical and mental health are suffering at the moment and I really could've done with an appointment today, but am too angry to call again incase I lose it. So I will take a deep breath and try again on Monday at 8.30a.m. I would like an explanation as to why this is happening.  I don't believe it is a system error.  Are you just too busy with calls and cutting off to relieve the load?  All appointments are important so don't cut us off.  I gave a 4 star review at the beginning of this and that is because my doctor when I see him is extremely good and I would recommend his service.  If this was to do with the appointment system I wouldn't give it more than 1 star.  I look forward to hearing from somebody and an appointment would be nice.
GP surgery review: bedminster-family-practice
Title: No issues
Rating: 5 out of 5
Visited: May 2023
Never had any issues, friendly receptionists and not too difficult to get appointments. Easy use of App.
GP surgery review: bedminster-family-practice
Title: Worrying errors.
Rating: 2 out of 5
Visited: January 2023
Both of the last prescriptions issued to my online pharmacy Lloyds Direct have been wrong. In the first instance the quantity prescribed was half what it should have been and in the second the dosage of the tablets was incorrect. Not only is this very inconvenient in that I have to jump all the hurdles and hoops to contact the surgery to get the mistakes rectified but it's also worrying that insufficient attention is being paid to patients details. In my case it's not so important but for others these details are vital and far more care needs to be taken to get these prescriptions right first time.
GP surgery review: bedminster-family-practice
Title: Flu Jab Appointment
Rating: 1 out of 5
Visited: September 2022
Today I received text to say ring to make an appointment for your flu jab. After waiting twice for 20 plus minutes to reach front of queue selected option to make appointment and nobody answered. If won”t answer phone why ask me to call. Need to get you act in order.
GP surgery review: hillview-family-practice
Title: Very poor service
Rating: 2 out of 5
Visited: April 2022
I am pregnant and I needed my thyroid hormone doses adjusted. I kept phoning the practice and I explained the situation to many different receptionists but they kept ignoring it. I insisted on having to speak to a GP. When the GP finally phoned me he was surprised to hear I'm pregnant as he didn't get that information! All the time I was right, I needed my doses to be adjusted but the receptionists didn't listen.
GP surgery review: the-armada-family-practice
Title: Really bad experience
Rating: 1 out of 5
Visited: July 2023
I had a call this morning with one of the nurses about my condition. I suffer from diabetes Type 2. The person on the phone was very rude to me, and condescending, to the point that when the call ended I felt even worse that before the call. She judged me and treated me like a child, assuming that I wasn't looking after myself properly, therefore they can't help me either. After this I am changing practice. Horrible experience.
GP surgery review: the-armada-family-practice
Title: Unheloful
Rating: 2 out of 5
Visited: July 2023
I called this morning to talk to someone regarding HRT. 
I was told that earliest was 8.8.23…3 weeks away. 
I said I needed to come the meds as I am experiencing problems. 
I was told it was this appointment or nothing. I was not offered a doctors appointment or triage call. The receptionist hasn’t the medical understanding to decide not to offer a person medical help. HRT  is prescribed by a doctor and my last review in 2020 I had to request. 
I am appalled at the lack of interest by this practice.
GP surgery review: the-armada-family-practice
Title: So pleased you have econsult, fantastic news
Rating: 5 out of 5
Visited: June 2023
So pleased you have econsult, fantastic news, so helpful.  Please keep it!!  It makes the process so much easier than hanging on the phone and you are able to advise of all the problems in on ego and the GP decide whether you need to come in or not rather than waiting for calls first or trying to call to book a routine appointment.
GP surgery review: the-armada-family-practice
Title: Awful system
Rating: 1 out of 5
Visited: June 2023
After 30 calls I chose the call back option,when I was called back I was immediately cut off,another 45 calls,got through and again cut off? I've had a text from them before this instructing me to call them for a face to face dr appointment  after some blood tests, can someone inform how to get through.  It took me 2 weeks to get a phone consultation before my tests.
GP surgery review: the-armada-family-practice
Title: Urgent support needed for patients and staff
Rating: 1 out of 5
Visited: February 2023
This surgery has got increasingly worse.  Staff are dismissive and rude.  I appreciate it is a busy practice but I genuinely only phone when I need to.  I phoned for test results which was only 1 part of my referral from GP.  I got told all was normal.  My symptoms have not changed and when I asked to speak to a Dr...instead of them suggesting to ask for Dr to check my notes for next steps etc...I'm just told to phone the next day.  It seems results are looked at in isolation of the concern - reception staff then don't have the answers or any knowledge of what that person is going through.  Every time I speak to this surgery my mental health suffers as I always feel worse than when I called.  It takes days to speak to someone and most times there are no appointments unless you walk to the surgery in the morning.  This is not possible for those of us with jobs and children.

Someone needs to intervene and help this surgery.  The area is having even more houses built and the surgery cannot cope now.
GP surgery review: the-armada-family-practice
Title: Brilliant Service.
Rating: 5 out of 5
Visited: February 2023
I have had a number of encounters as a patient with the Armada Surgery recently & cannot comment highly enough regarding all the staff, service & support offered .  As we are all aware the NHS are struggling & under pressure, but if you are prepared to adapt & perhaps assist yourself in visiting the reception  "in person" for appointment availability when the surgery opens , perhaps this may avoid "special privilege expectations" by the few. I cannot imagine the Armada Team will miss these selected individuals in their fantasy quest elsewhere for preferential service. Theres always the Private sector. Good Luck.. Thanks Armada...
GP surgery review: the-armada-family-practice
Title: No care given to vulnerable patient
Rating: 1 out of 5
Visited: November 2022
My mother who is over 60, has been suffering extremely with a number of issues that have effected her day to day life.
Every times she phones (if they ever pick up) they have been unhelpful and refused to see her.
She has become hopeless, every day she has phoned she has been advised to phone back the next day.
I phoned this morning on her behalf, after 151 calls i finally get put on hold for 20 minutes to then have the phone hung up on me.
I am still currently phoning but nothing has changed for the past hour
GP surgery review: the-armada-family-practice
Title: Rubbish
Rating: 1 out of 5
Visited: November 2022
They used to be ok before COVID but now you can't book appointments in advance for long term conditions they only do same day urgent or 48hours in advance which if you are at work by the time you can phone them all the appointments are gone.
GP surgery review: the-armada-family-practice
Title: Appalling
Rating: 1 out of 5
Visited: November 2022
I am type 2 diabetic and received a text last week from a doctor asking me to make an appointment as my blood sugar was too high in August!
As with all others who are unfortunate enough to be at this surgery I cannot get an appointment. Why even bother to text me I am changing surgeries this one is a joke. I would say they are totally di-sorganised but that would be a compliment.
Absolutely disgusted.
GP surgery review: the-armada-family-practice
Title: Shocking
Rating: 1 out of 5
Visited: October 2022
I phoned  for a appointment took me 200 repeated calls to get though most times between 8.30-9am it's takes at least 180 repeated calls to get through . Then be told no appointments left . In the morning the ques at 8.30am are from the practice door to asda door. Why because I'm told we have to phone to speak to a DR , nurse , because we need to be triarged to see the correct person. So why are people queuing and being able to book a appointment.  Some of the receptionists play DR . They ask what the problem is then they tell you it dosent warrant a GP call . Or its not urgent so will have to book a  routine appointment but they don't  have any . These receptionists think they are the DR well there are some life threatening conditions  that a person can have but only shows as a simple illness this is why DR do training for years to be a GP to spot that simple symptom they may be life threatening.  The receptionist should not be deciding if a patient should see a Dr they should be just taking the information,  documenting it, and have no opinion on who you see or if you see anyone . I have been refused to speak to a dr or be put on the call back system many times because the receptionists say I don't need a dr .we are over  2 years past covid pandemic but this is used as a excuse to not be able to have a face to face appointment.  To get a face to face you have to first challenge the phone not being answered,  then if your lucky they might have a appointment left but 99% of the time no appointments are left , then you have to give a brief description to the receptionist for her to decide by the information you have given her if you warrant a call back. Then of she decides you can speak to someone it will be a clinician only not DR then you need to wait for this clinician to phone you, for her / him to say you need to speak to a DR, then you have to wait for the DR to phone you, then the DR will decide if you need to be seen face to face or they can video call you . From start to finish it's taken up  a lot of resources.  When it's very simple to answer the phone and book the person in . As it was before covid . Covid pandemic has gone stop useing it as a excuse for shocking patient care