janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-deepings-practice
Title: Wonderful staff
Rating: 5 out of 5
Visited: June 2023
After struggling to get a consultation for for my hernia operation I was advised to try The Deepings Practice and I'm so glad that I did. Not only was I seen quicker than I would have been elsewhere but it was obvious from the first consultation that I was going to be well looked after as the consultant was so approachable. I am now back home after my operation this morning and I have to say that all the staff involved were amazing. They were so friendly and engaging and the level of care was first class. I cannot thank them enough for their professionalism, their duty of care and their good humour.
GP surgery review: the-deepings-practice
Title: Great practice and staff
Rating: 5 out of 5
Visited: June 2023
Over the last 7 years I Have had some complex. Needs and been looked after wirh great care and compassion. By a superb team
GP surgery review: the-deepings-practice
Title: Deepings Practice
Rating: 5 out of 5
Visited: June 2023
Amazing communication. Straight forward treatment and if persistant symptoms then dealt with accordingly. Lovely Doctors and Nurses. Could not ask for a better doctors practice.
GP surgery review: the-deepings-practice
Title: Excellent service
Rating: 5 out of 5
Visited: May 2023
Pro active care from reception to nurse to doctor. All treatment explained fully and further care and appointments arranged. First class personal treatment, reassuring and caring. Grateful thanks.
GP surgery review: the-deepings-practice
Title: Great Service
Rating: 5 out of 5
Visited: May 2023
Attended practice appt - My GP provided me with excellent follow up care.   It was quick, efficient service.  So pleased with the GPs caring ways.
GP surgery review: the-deepings-practice
Title: Caring efficient staff
Rating: 5 out of 5
Visited: May 2023
Very happy with the experience I received from Deepings practice. The appointment came in less than 4 weeks! It was never difficult to get in touch prior to my appointment, and the people I spoke to on the phone were friendly and helpful. The hernia team are world class, lovely people. I highly recommend to any who need hernia management in the local vicinity.
GP surgery review: st-lukes-primary-care-centre
Title: Flu Clinic Today
Rating: 5 out of 5
Visited: October 2022
Excellent organization at Surgery, Volunteer's and nurse staff were brilliant despite numbers of people attending and leaving hardly any waiting to be seen at all.
Would recommend the practice
GP surgery review: st-lukes-primary-care-centre
Title: Superb practice
Rating: 5 out of 5
Visited: October 2022
Flu jabs today for me, my wife and father in law. In and out in 10 minutes flat.
So we’ll organised and very courteous staff great service.
GP surgery review: st-lukes-primary-care-centre
Title: News letter handed out
Rating: 3 out of 5
Visited: October 2022
I followed the instructions on the letter and couldn't get in but went onto the surgery website and now I am in to leave my reviews on the news letter.
My concern about the letter is mainly based on telephonic waiting times/delays and what the surgery is doing to improve. To be honest not much will help because we need to get back to booking online and be proactive on other issues. Improvements needs to be made on increase in doctors/nurses and I understand the work they put into healthcare.
Myself with many health issues need a GP/nurse as soon as to avoid wasting the hospital's time and energy. Why not link up with other surgeries that might be able to help.
Accessibility is very briefly explained and not really acceptable. The surgery is being proactive about the waiting times and appointments and not being proactive on other issues.
My wife and myself need to use the relay service (enterpreter service) to make appointments and on many occasions get cut off either because of lack of deaf awareness or no appointments available which makes it very difficult for people who have to use the service and it forces us to turn up at Reception to make an appointment which should not happen.
We all appreciate the efforts and hard work put into serving/helping people but there are small issues that could be seen to and not just trying to solve the reception telephonic / appointment issues. Ontop of this deaf awareness is not at a good service because my wife and I need face to face appointments and once before I was told by reception that the surgery doesn't do face to face so you must know how discriminating I felt especially when I have been with the surgery for about 20 years and have had the face to face appointments.
I hope that there will be a successful improvement with the surgery and can put everyone at ease. Keep up the good work and hopefully there will be an action plan in the near future.
GP surgery review: st-lukes-primary-care-centre
Title: Answered The Telephone Very Quickly.
Rating: 5 out of 5
Visited: September 2022
Having some time ago found it was almost impossible to get through to this practice via the telephone and having unsuccessfully attempted to use their online facility I was expecting a time consuming nightmare. In the event my call was answered in a very respectable time frame and the lady I spoke to was polite, pleasant, helpful and efficient. The text confirmation confirming the time for my initial telephone consultation came through very quickly after the call. Perhaps I was just lucky but if not their service must have improved. In any event my experience today was a very positive one. Hoping my 5* will help improve your numbers as based on my experience today you appear to deserve better. Thankyou for your time and help today.
GP surgery review: st-lukes-primary-care-centre
Title: Amazing service and exceptional care
Rating: 5 out of 5
Visited: September 2022
The care I received was exceptional, the doctor really listened and understood my concerns. I always feel my surgery takes good care of me and so happy with the care I received today
GP surgery review: st-lukes-primary-care-centre
Title: Efficient and friendly
Rating: 5 out of 5
Visited: September 2022
I called at 8am for an appointment and had a call back and a prescription by 9am - nurse practitioner was very friendly and empathetic.
Always a good experience so far with St Luke’s - thank you!
GP surgery review: st-lukes-primary-care-centre
Title: Poor appointment system
Rating: 1 out of 5
Visited: August 2022
I called today to make an appointment for a medication review as requested via text. I called at 8 but since my appoint is not an emergency requiring an appoint immediately I called back at 10 to make an appointment. I was advised I cannot make an appointment in advance but would have to call either at 8am or 2 pm when slots become available.  Then if any slots left I would be given a phone call with a gp. This method is fine for people who are not working or are in roles where they can have their phone on. But what about people who working customer facing roles who have no access to a phone?  It is utterly ridiculous that the only time you can see  a gp is by calling on the day for a limited number of slots to for a routine appointment competing with people who are really poorly and need to see a gp that day. If your are working and unable to call at stated times you have no chance in seeing a gp at all. I was told to call back on day off. Not a good idea if you had an infection and next day off is in seven days time. In this case would I need to take time off work risking not getting paid? In the current financial crisis it doesn’t seem to be a very good option.  This system is clearly not working and simply results in the poor reception staff having to deal with peoples understandable frustration.
GP surgery review: st-lukes-primary-care-centre
Title: Miss h white
Rating: 1 out of 5
Visited: August 2022
Well I recently  changed from leciester terrace  to St lukes because I basically live 5 min down the road. 
Trying to get an app for my 6 Yr old son is impossible  I called from 9.30 am in the morning  through the day with the specific times given to try again.and still nothing    I actually sent my older son up there just to walk through the surgery  just to see how buisy it was  1 person was sat in the waiting room.. and they say they have no app. It probably would of been a 10min consultation. For my son to get the medicine that he needed to take his pain away.. 
Big mistake changing doctors should of just stuck to leciester terrace.
GP surgery review: st-lukes-primary-care-centre
Title: Can never see a Doctor
Rating: 1 out of 5
Visited: July 2022
When can we see a Doctor.  Had a telephone consultation and tried to explain what my symptoms were.  I would much rather see a Doctor face to face especially being diagnosed with something a bit worrying for me.  A prescription was left for me not knowing what it was for.  I am not very good explaining things especially over the phone.  How can a Doctor know what is wrong without seeing you.
GP surgery review: brackley-medical-centre
Title: Excellent service. Lovely staff.
Rating: 5 out of 5
Visited: June 2022
I was suffering from really bad back pain for almost four weeks before I gave in and asked for help. I called the surgery at 8am and by 1pm I'd seen the Urgent Care Team, been prescribed drugs to stop the pain, had a physio appointment booked and some exercises to take away. Absolutely amazing service! 

The UCT were fantastic. The clinician was thorough, patient, listened, sympathetic to my whining and diagnosed the problem quickly. The reception team were sympathetic and helpful from the first call. Overall, an absolutely brilliant service delivered in an immaculate and well looked after surgery. Two days on, I'm feeling so much better I can't begin to tell you how much happier I feel. Thank you!
GP surgery review: brackley-medical-centre
Title: Superb service
Rating: 5 out of 5
Visited: April 2022
Everyone associated with this practice is so pleasant, considerate and professional. They’re genuinely caring.
Thank you
GP surgery review: brackley-medical-centre
Title: Wonderful practice
Rating: 5 out of 5
Visited: April 2022
I have been with the Washington House practice since 1998.
The the same hard working and crurtious doctors and staff (some new) are now working at this wonderful new facility.
I have always received excellent care and treatment and have been able to see a doctor whenever necessary.
Speaking to friends who live in other areas, I know how lucky I am.
The receptionists are friendly and helpful.
The new Medical Centre is a great asset to Brackley
GP surgery review: brackley-medical-centre
Title: Marvellous service
Rating: 5 out of 5
Visited: February 2022
From receiving reminder texts from the surgery about an overdue screening, I called up and was offered an appointment within a week. The nurse was very reassuring and kind during the procedure.
GP surgery review: brackley-medical-centre
Title: Caring Practice
Rating: 5 out of 5
Visited: February 2022
My telephone  call was considered and an appointment made with Clinician Nurse at BMC without delay. Consultation and examination took place at this appointment. A ‘fast track’ two week hospital appointment for an exploratory test was made before leaving the surgery. Consideration and professionalism was afforded me at this visit and subsequent telephone conversations that followed. As detailed and arranged by BMC. Information and an appointment was forthcoming from the hospital and my procedure carried out, pretty much within the time scale stated. I appreciate the  response from all parties,  considering the pressures currently being experienced in all aspects of the NHS
GP surgery review: higham-ferrers-surgery
Title: Satisfied
Rating: 4 out of 5
Visited: September 2022
Have always been able to get an appointment when I needed it. Even if I have to queue early in the morning when they open. Have been satisfied with the service I have received.
GP surgery review: higham-ferrers-surgery
Title: Walk In Flu Jab Clinic
Rating: 3 out of 5
Visited: September 2022
Was invited to attend a walk in for my flu jab. Very quick and efficient.  I was in and out in 5 mins. Staff were helpful and friendly and it didn't even hurt!
GP surgery review: higham-ferrers-surgery
Title: Quick service for flu jab
Rating: 5 out of 5
Visited: September 2022
I received a text today inviting me to attend the surgery for a flu jab, with a wide choice of times. At the surgery, everything was quick and efficient and the staff were welcoming and friendly. Thank you
GP surgery review: higham-ferrers-surgery
Title: Fabulous
Rating: 5 out of 5
Visited: September 2022
Quick and efficient providing both the flu jab and covid booster today

The nurse giving the jabs was both friendly and personable
GP surgery review: higham-ferrers-surgery
Title: Flu Jab
Rating: 5 out of 5
Visited: September 2022
Invited to walk-in flu jab by text. Arrived at 12 noon, booked in, waited for 5 minutes, had jab, job done! Very well organised!
GP surgery review: higham-ferrers-surgery
Title: Walk-in flu jab
Rating: 5 out of 5
Visited: September 2022
Received text am, walked-in pm, in & out of surgery in less than 5 minutes. Could not have been more efficient.
GP surgery review: higham-ferrers-surgery
Title: I’ve never had a problem!
Rating: 4 out of 5
Visited: September 2022
Considering the problems faced by all NHS staff, I feel that this surgery has always done it’s best for me. I had a text message this morning offering a flu jab and within a few hours, I’m now back at home waiting for my arm to ache! I’m booked in for my Covid next week so I’m delighted. All the staff are very pleasant, efficient and knowledgeable. I’m very grateful to all the staff. Many thanks!
GP surgery review: higham-ferrers-surgery
Title: Absolutley awful
Rating: 1 out of 5
Visited: September 2022
Rang for a telephone appointment & the receptionist I spoke to was lovely and reassuring. But the surgery itself. Awful! After suffering with a problem for over 3 months to finally get an appointment for them to call me back mid-morning. Got to late afternoon so decided to check my nhs app appointment area. Under past appointments at 10am they called. I had no missed calls no voicemail No nothing. Absolutely awful doctor service. Such a worrying problem and the doctors couldn't care less
GP surgery review: higham-ferrers-surgery
Title: Well run practice
Rating: 5 out of 5
Visited: September 2022
Just been for flu jab
Walk in service
Very efficient In and out in 2 minutes.Will recommend you to others.
Mobile text service very good.
GP surgery review: higham-ferrers-surgery
Title: Covid and flu jabs
Rating: 4 out of 5
Visited: September 2022
Proactively contacted to have boosters for above. Easily and quickly booked in. Small queue time but efficient nurses to administer 

Good job
GP surgery review: rushden-medical-centre
Title: Very very poor care
Rating: 1 out of 5
Visited: April 2022
My 82 year old grandmother is a patient and I have had many many struggles since the start of the coronavirus pandemic. This doctors will not even allow you to book a general health check despite my grandmother not being seen for over 2 years and no medication reviews. She had a phone call appointment after waiting almost 1.5 months and asked for a health check they said she was “doing great” and then ended the call despite her health deteriorating massively in the last 6 months.
I wouldn’t recommend this surgery at all. Please do something about this bad care service and make it more approachable for people who are vulnerable and just in general. It’s terrifying to know someone’s own doctors won’t see someone you love who is struggling to breathe because they’re “out of appointments” at 8.10am
GP surgery review: rushden-medical-centre
Title: Beyond Shambolic
Rating: 1 out of 5
Visited: April 2022
Even before Covid it was almost impossible to speak to anyone or get an appointment. Now you cant get through on the phone at all. I called for over 1hr, then got in the car with the phone still ringing on hands free, got to reception to find a long que, one person not being helpful as I got to the counter I hung up, the phone behind the counter stopped ringing!!!! Managed to get an emergency telephone consultation for them to not ring. we are currently referred for fertility support but were sent to the wrong CCG which means we got delayed by 2 years due to the covid back log and have almost run out of time. Having had to book some tests today went to the Centre as couldnt get through again on phone to find the reception locking the door 90min before normal close (Bank holiday ?) tried calling again - no luck. Went to both other surgeries to be told cant move as already in the area. receptionists at one were in disbelief they were shut and you cant get through on phone so they had a ring.. 10 mins later they gave up in shock. The surgery is failing its patients and needs urgent investigation by the CCG there appear to be no staff. Stuck not being able to get urgent test and not speak to anyone about the problem ? how do you get a move to another practice - I got told to write a begging letter to another practice. Is this the level of Health care that is leading the world ? really !!!! its Shambolic and really a post code lottery - the Covid excuse is being used but in honesty they were poor before covid and now poor with another excuse. they cant just blame the phone provider which was the last excuse. Serious manager and practice failings...
GP surgery review: rushden-medical-centre
Title: Unacceptable
Rating: 1 out of 5
Visited: March 2022
I see from their website that they are pleased to announce that we are now taking new patients at the practice.

How can these be when they are unable to service existing patients. 

Trying to speak to someone is a ordeal in it's self and when I finally did get a appointment albeit a telephone one they never called and have now been told to make a new appointment some 3 weeks after first one was arranged !     

With a greater number of patients this practice is set to get worse than it currently is, if that is possible.

This decision needs to be reviewed and stopped until they can prove they can deliver an acceptable level of service for the current patients which best guess is that could be sometime away.
GP surgery review: rushden-medical-centre
Title: Shocking
Rating: 1 out of 5
Visited: March 2022
This practice was under special measures before the pandemic. 
Once again and ive lost count how many times this has happened my prescription email has been ignored so therefore the important regular blood tests i need for a medication havent been set up. 
They have also left me again without an important medication that is essential to my well being.
GP surgery review: rushden-medical-centre
Title: The long wait
Rating: 1 out of 5
Visited: March 2022
My wife twisted her knee recently and is in pain and only walking with great difficulty.  Their response was a two week wait for a telephone appointment, which is pretty reflective of other experiences related here.  So given that the managing doctor is also running a practice 100 miles away in Huddersfield, why does the Primary Care Commissioning team tolerate this dreadful excuse of a practice ?
GP surgery review: rushden-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: March 2022
This surgery should be shut down completely, waiting god knows how long to try to get through for an appointment, then when finally through to someone you get told there are no appointments left, or they will find you alternative appointments at another doctor's surgery, not helpful if you don't drive. Next to no doctors even available anyway, and when you do manage to get a phone consultation appointment they don't always ring you then when you ring them back up to ask why a doctor hasn't phoned you get told "they tried to phone you" they actually didn't try at all, or they tell you to go to a&e when they are already overstretched as it is when the surgery just easily see to your problems they just choose not to. And the receptionists are about as useful as a chocolate teapot, and try to give you medical advice when they haven't a clue themselves, it's an absolutely shocking surgery that shouldn't continue to be open at all, and fighting for an appointment for a young child is just ridiculous and a whole other story. I would never recommend this surgery to anyone.
GP surgery review: rushden-medical-centre
Title: Newborn issue ignored
Rating: 1 out of 5
Visited: March 2022
My newborn son showed signs of an infected belly button stump. I rang numerous times and only on 5 separate occasions managed to get through to someone. In the first instance they told me to speak to a pharmacist. I did and was told to see my GP. Both the pharmacist and myself were surprised by this, my son was 12 days old and should really of been seen as infections can become serious or even life threatening incredibly quickly with infants. The second time i spoke to the receptionist I was told to contact my health visitor, I already had and was advised to speak to my GP. On the next two occasions I was told that I wouldn’t be allowed an appointment as my son wasn’t registered with them yet and they needed the birth certificate to do this. I told them the only appointment I could get for that was two weeks away and obviously couldn’t wait until then. On both occasions I was told I would get a call back, but that never happened, and when I rang to ask I was told it was because he was registered, even though they said they’d ring anyway. The 5th time, same registration rigmore but told that I in fact didn’t need his birth certificate, they could do it and add that info later. So I run to the surgery with my newborn and 2 year old in tow, as I was told to get it in by 12.30. Later that day I received a text saying they had tried to ring, which they had not, and that if I wanted to reschedule to ring the surgery. I rang, and they were closed at 1pm. By this point I was stressed beyond belief, and at breaking point. I desperately didn’t want to have to go to A&E as it would involve taking both young children for who knows how many hours. 111 got my an appointment at the Corby outpatients to finally resolve issue. I understand that today is a busy and difficult time, but I find it absolutely disgusting that a newborn, with a potential serious or even life threatening issue was ignored for over a week, feeling like I was just being passed on to the next person and not taken seriously while my son was getting increasingly More Ill. And the unsympathetic and brash manner in which I was spoken to was unnecessary and upsetting, on top of the stress of it all. It took 20 mins to be seen at the incredibly busy outpatients, I fail to see how it is so difficult to get even a call back at the medical centre!
GP surgery review: rushden-medical-centre
Title: Shocking
Rating: 1 out of 5
Visited: March 2022
Ordered my sons insulin but computers went down . So took 5 days to get this sorted. My stepsons has controlled drugs which was ordered last week before the Easter so we had them in time. Had to go 3 days with no med he has adhd.
My daughter needed a inhaler she is 3 and have not given a spacer for her to have this. This doctor’s surgery should of closed long time ago failing all the patients every day
GP surgery review: rushden-medical-centre
Title: Absolutely disgusting gp practice
Rating: 1 out of 5
Visited: February 2022
Rang for face to face after speaking with out of hours at 8.30 last night out of hours gp tells me to see my gp for an internal exam .ring RMC at 8.00 fornapptto be told they will ring me and if I need to be seen they will give me a face to face.iexplained the out of hours gp had said to be examined but the receptionist cannot give face to face appts .only a gp candy that .this place is joke and its getting worse.