janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: wheatfield-surgery
Title: Poor
Rating: 1 out of 5
Visited: October 2023
I phoned up this evening for my daughters blood test results when the lady told me them I ask her to pre book an appointment with the doctor as he told me to book an appointment when the results are back or if the lump on her head had not gone I want the same doctor as I don’t want to go over everything again when the doctor already knows what is going on. I was told to ring up at 8.30 in the morning I asked what is the chance of me getting an appointment she couldn’t tell me I then told her I have done this before I rung up 3 days straight to be told I can’t see the doctor I requested which I think is disgusting you should be able to see any doctor you choose. 
I then asked her if I could pre book an appointment I was told no again I have to ring at 8.30 in the morning which i no i am not going to get an appointment. i think its wrong you can not pre book or get the doctor you want to see
GP surgery review: wheatfield-surgery
Title: Very unprofessional
Rating: 2 out of 5
Visited: June 2023
My husband is deaf so can’t use the phone . I been calling the surgery on his behalf since 1988 . He asked me to call the surgery about blood tests and blood pressure. After a lot of confusion about who I was calling for they refused to talk to me about my husband. I was not aware of any changes had no letter or anything to say I would have to fill in a form stating I needed to talk on my husband’s behalf. They was very rude and unprofessional. The person I was speaking too sounded very inexperienced. Both being disabled we find this infuriating it’s hard enough getting to see a doctor and over the phone consultation so now they won’t let me speak on my husband’s behalf . Seriously. Why didn’t they send me this so called form I am supposed to fill out . After being with this surgery since 1988 am now considering to move. Not happy
GP surgery review: wheatfield-surgery
Title: Ok practice
Rating: 3 out of 5
Visited: June 2023
On the 23rd of may i had an appointment with a lady  She was lovely and helpful.  I was asked to book a review this month. I was given a phone call appt for 13th of June. A lady called me at 9.05 pm. First she got dates of my visit mixed up and told me i had been seen on 9th June. It was confusing as i wasnt at doctors that day. I was also in bed. I tried to explain but couldnt get a word in. I tried to tell her my issues had improved but she just kept saying i had to have a face to face appointment. I felt i was being spoken to like a child and chastised. I got off the phone in tears after just saying yes to booking an appointment . I am nearly 70 and felt like i was 4. Surely this isnt how a patient should be left feeling.
GP surgery review: wheatfield-surgery
Title: Very Poor Communication
Rating: 1 out of 5
Visited: March 2023
I visited the surgery today as my repeat prescription for diabetic medication had not been completed. When I approached the receptionist, she was abrupt, almost aggressively asking me if I had an appointment. When I explained why I was there she abruptly asked me to wait whilst she finished talking to another reception staff member. Eventually, the lady researched my details on the computer and told me that the prescription had not been completed due to “technical reasons” as the computer had not been working correctly last week. She then told me I would have to come back later to collect the prescription. When I asked her what time I should attend she said she did not know but I would have to come back later. I explained that I was working later in the day and would find great difficulty in returning.  She then quite angrily told me that I would have to return later and could not give me a time. 

I then reminded her that it is essential that diabetic medication should be taken without interruption and asked why, when these “technical problems” occurred, I could not have been contacted by text to let me know. I could then have collected the prescription in a timelier fashion. She informed me that this was not possible due to the “technical problems” and that they were dealing with the missing repeat prescriptions as and when people reported their absence to the surgery. This seems an incredibly dangerous thing to do as many people who need their medications will not get them on time. There were no notices in the surgery regarding the issue and I do feel that more effort could have been made to inform people.

I have been a nurse since 1980 so have had a long experience of working in a variety of NHS settings and I must say I have never felt so dissatisfied and disappointed with the communications from a caring setting than what I had this morning. The receptionist was rude, defensive, dismissive and seemed angry that I dared to question her reasons for the lack of repeat prescription. 
This is not the first time I have I have been at the wrong end of poor communication from the surgery but I usually ignore it. I am somewhat suspicious of the accuracy of the explanation of "technical problems" as I have been given this excuse before. So if this was true perhaps a better computer system should be employed? 
Either way, I know from my long experience of delivering health care that being busy or “technical problems” is not the fault of the person receiving care and such rudeness is inexcusable.
GP surgery review: wheatfield-surgery
Title: Shambles of a practice
Rating: 1 out of 5
Visited: February 2023
The receptionists are ridiculously rude. I can confidently say on behalf of the public no one wants to be ill and want to need medical services so I fail to understand why they think it’s okay to be rude or unhelpful!

Patient documents are constantly misplaced despite them being emailed and scanned numerous times! 

It’s takes you a month to get an appointment just to discuss blood test results. A month. Can you imagine how much things can change?! Takes forever to get any appointments. Cancels them without notice and no apology either. 

Doctors are quick to dismiss patients. 

Basically if you register here or seek any help - you’re asking to be seriously ill. 

I get NHS is underfunded and understaffed but the above points can be easily avoided. 

All the practice manager does is responds to complaints on this website but doesn’t actually do anything. 

Staff should be ashamed of themselves and if you hate your job that much - leave.
GP surgery review: wheatfield-surgery
Title: Terrible service
Rating: 1 out of 5
Visited: February 2023
Following a consultation with a Doctor on 16/01/23, I booked a follow up appointment for today, 02/02/23, at reception. When I arrived the receptionist said I didn’t have an appointment and offered me the 16/02/23! Or call in the morning, oh yeah, and be 30th in the queue!!
Disgraceful!
GP surgery review: wheatfield-surgery
Title: Patient rejected, go away, after 30 years.
Rating: 1 out of 5
Visited: January 2023
After over 30 years at the GP, I have been seeing the shame 2 doctors during such time on on their advice stuck with the GP, I have been told to find another GP immediately as they will no longer (after a 30 day period) service any requests or appointments. At an age of 60+ and poor memory, such a large change with minimum notice is not easy to understand and manage. On calling they gave little consideration or understanding of the situation and were extremely rude and wanted to be rid of us. Avoid this GP as they don't care about their patients, only keeping their jobs easy and simple.
GP surgery review: wheatfield-surgery
Title: Pathetic service
Rating: 1 out of 5
Visited: October 2022
Got kicked out 2 days in a row saying the times I booked and on my text where different from their system,  the treatment and way I was spoken to were totally different to the white gentleman in front of me by the rude receptionist
GP surgery review: wheatfield-surgery
Title: Not a good practice
Rating: 1 out of 5
Visited: August 2022
I rung the doctors yesterday for my scan results the lady told me I must ring in the morning for an appointment with a doctor to discuss my results. I rung this morning to be told I can not have an appointment until the 1st of September I think this is quite disgusting of them to tell me this and have to wait this long for appointment to speak with a doctor.
GP surgery review: goldington-avenue-surgery
Title: Great attitude, response and service
Rating: 5 out of 5
Visited: November 2023
Having recently had a hip replacement, I found the surgery's initial consultation and referral system to be very professional and slick. Likewise my post-op care when they made an appointment for clips to be removed on the day requested - and the treatment was carried out quickly, efficiently and with good humour.
GP surgery review: goldington-avenue-surgery
Title: Fantastic Nursing Team
Rating: 4 out of 5
Visited: April 2023
All my experience of the nursing team at GA Doctors has been positive. From vaccinations for holidays to asthma consultations and other routine check ups, the nurses are always very informed and answer any questions, helpful and compassionate in their manner. They give you their time and listen carefully, the appointments never feel rushed yet they somehow run on time!
GP surgery review: goldington-avenue-surgery
Title: Good surgery
Rating: 3 out of 5
Visited: January 2023
I came for a appointment to see a docror who was lovely to me,my problem was solved as to what was wrong,doctor had to send pictures to dermatology got my diagnosis and was given a prescription picked up the meds from chemist thats when prob started i have the meds utterly confused how to use them properly chemist didnt know either,they gave me a copy of prescription im still confused how or in what order to supply the ointments to my body as i have 3 diff ones,still do not know im useing them and hoping its in right order just confused
GP surgery review: goldington-avenue-surgery
Title: Care and immediate action from my doctor
Rating: 5 out of 5
Visited: January 2023
I came to see my doctor who quickly saw I was struggling to breathe and put me on oxygen and called an ambulance. My doctor and two nurses then stayed with me until the paramedics arrived and took me to hospital. This was very good attention from my doctor and deserves praise.
GP surgery review: goldington-avenue-surgery
Title: Very good practise
Rating: 5 out of 5
Visited: October 2022
The pharmasist very good helpfull,was having trouble with meds sorted it for me,the nice lady on reception was nice on the phone,yes you have to wait in a que,but worth it to get sorted,ive been a patient here for well over 30 yrs top surgery.
GP surgery review: goldington-avenue-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: October 2022
Very kind receptionists and excellent nurses who were so lovely in their attention to detail in dealing with a wound that needed care twice a week. This surgery should be proud of the way they deal with patients in a ever changing and difficult environment.
GP surgery review: goldington-avenue-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
I would just like to leave a 5* review for the support I have received from Dr Standbridge during my period of illness. I had a face to face first, followed by a weekly phone consultation for two weeks (face to face was offered). The service was excellent and through with no time pressures. I felt Dr Standbridge listened and understood my issues and felt with it efficiently.
GP surgery review: goldington-avenue-surgery
Title: Perfect experience
Rating: 5 out of 5
Visited: September 2022
I had my health review today with an amazing health care assistant. She was kind, friendly and running on time! She was all the things you would want when meeting someone at the surgery. 
Thank you very much
GP surgery review: great-barford-surgery
Title: Do not read instructions !
Rating: 1 out of 5
Visited: September 2023
I have only had a few GP's Surgery's  in my life and all have been wonderful ... until now.
Three times I requested my prescription to be doubled so that I wouldn't have to keep going tovthe surgery every single month ... the dispensery even read it out when I went there, but still got it wrong. So I have now gone to Pharmacy2U to be delivered ...... but they have contacted me saying they have tried twice to get authorisation from my GP but nothing. 
Am now looking for different practice. 
I suffer from white coat syndrome and this practice make it 10 times worse !
GP surgery review: great-barford-surgery
Title: Excellent Service
Rating: 3 out of 5
Visited: June 2023
Received a home visit from a paramedic attached to the surgery. This person was professional, polite and extremely kind during the visit. They were a credit to themselves and the surgery.
GP surgery review: great-barford-surgery
Title: Great Support and Help from Everyone
Rating: 5 out of 5
Visited: April 2023
I recently injured my shin, necessitating a skin graft. 
The help and encouragement I received from everyone at the surgery was absolutely splendid. I was offered a 30 minute nurse appointment , during which another nurse and a GP were called in , to discuss my needs. 
In my frequent contacts with the surgery, the receptionists were unfailingly helpful. 
I am hugely appreciative of all the kindness and concern that has been, and continues to be, shown to me.
My grateful thanks to all.
GP surgery review: great-barford-surgery
Title: Just awful
Rating: 1 out of 5
Visited: January 2023
After barely visiting my GP for the last 15 years I have had reason to over the last 6 months. I have been booked in with the wrong doctor, been spoken to by one particular receptionist in such a rude, sarcastic and dismissive way that I almost cried (I am not a crier, but when you are at a low ebb and feeling dreadful, some things can be the final straw), and not once have my prescriptions been completely right.  As far as my treatment itself goes, I feel like I am going around in circles. I don't feel listened to at all. You are rushed out of the room, talked over, one GP completely denied that I had told them something that I have brought up with them several times. I even thought of booking a private GP appointment just to see if someone else would at least really listen to what I am saying, but unfortunately, I cannot afford to. I have dealt with this surgery for many years, not for myself but for my children at various stages, and they absolutely were not like this ten or even five years ago. The service, from reception, dispensary and most of all the GPs themselves has taken such a nose dive over the last 4 or 5 years. Certainly pre-covid. As I said before, I don't feel I have been listened to and feel very unsupported by what used to be an excellent GP Practice. It's all tick boxes and forms, there is just no care at all.
GP surgery review: great-barford-surgery
Title: A very grateful patient.
Rating: 5 out of 5
Visited: December 2022
I have needed lots of assistance from the surgery during the past year in particular and feel very impressed by the calm and patient service and time taken to help that I have received from all members of staff, especially considering the enormous pressure that everyone is under and has been during the past 2 years.  Most recently I have needed help with accessing the type of Covid booster vaccine that I require and I turned to the surgery due to this help being unavailable elsewhere and I have received further helpful assistance, (I am unable to specifically name the person that has helped me with this but thank you).   All in all my experience has been a good one and I am extremely grateful, thank you.
GP surgery review: great-barford-surgery
Title: Terrible and rude receptionists
Rating: 1 out of 5
Visited: December 2022
The receptionists are always rude
You call from 8am
One person manning phone, get through 30 minutes later  told all appointments gone and to ring 8am....tell her you did, told to go to a walk in centre   ring 111, or A and.E...no help in even getting a doctor to call
No wonder A and E jammed, when surgery is telling you to go hospital,  every time too...even the docs if a phone appointment tell you to go A and E cse they can't fit you in.....
A terrible place
No care
Rude, rude. Rude
GP surgery review: great-barford-surgery
Title: Outstanding care, attention and human service
Rating: 5 out of 5
Visited: September 2022
There is no doubt that the urgent diagnosis of my brain tumour was facilitated by the amazing attention provided to me when I consulted the GP.  I was referred to Bedford hospital within 2 days for a scan which revealed a large tumour and subsequent emergency referral to Addenbrookes hospital for an emergency 16 hour brain surgery for the tumour resection. 
The staff at Great Barford surgery have been incredibly supportive to me in my recovery, ensuring that follow up appointments with the GP are made quickly, further support with the sick notes for work and additional care co-ordination and assistance.
Without the observational and diagnosis skills of the GP, I would not be here to write such a well-deserved positive review of this practice.
I am indebted and hugely thankful.
GP surgery review: great-barford-surgery
Title: Over an hour on hold!
Rating: 3 out of 5
Visited: May 2022
I have been trying to get through to the Surgery for over an hour now, despite the automated message saying that someone would be with me shortly, and i have now abandoned the call.  Is it worth the Surgery investing in some sort of telephony technology that could provide the caller with info about where they stand in the queue?  The caller could then make a more informed decision as to whether to continue to hold.  I appreciate that the surgery is busy but over an hour and still not getting through is hugely frustrating.
GP surgery review: great-barford-surgery
Title: So Helpful
Rating: 5 out of 5
Visited: April 2022
We have lived in the village for 4 months and  have used the practice on many occasions picking up prescriptions and also a referral  to a consultant all carried out quickly and in a helpful and friendly manner what more can you ask
GP surgery review: great-barford-surgery
Title: Excellent referral
Rating: 4 out of 5
Visited: April 2022
I offer my sincere thanks to the locum who saw me in April 2022 (who this site unfortunately does not allow me to name). She referred me urgently to Bedford Hospital where I received excellent and prompt cancer treatment and I am now in remission.  Had she not done so at that time then the cancer would have spread. Thank you.
GP surgery review: harrold-medical-practice
Title: request staff to reduce infection risks
Rating: 3 out of 5
Visited: November 2022
Not impressed by nurse coughing repeatedly and not wearing a mask, in a small consulting room without much airflow. Glad I had my mask but very much hoping I didn't catch something. We all need to take care not to spread flu, covid or anything else - and it's not fair to patients or in line with medical ethics to put them at added risk. I can't afford time off with a nasty cold or flu, let alone covid.
GP surgery review: harrold-medical-practice
Title: Absolutely lovely practice
Rating: 5 out of 5
Visited: October 2022
Harrold is the best surgery I have ever been with. All the doctors are great but just want to take time out to mention the receptionist amd admin staff. They really are so lovely. They go out of their way to help you, they are always so polite when you ring. Also the new nurse that does the bloods is absolutely amazing! The reception manager is the best she really is a credit to the surgery! Absolutely lovely practice!!
GP surgery review: harrold-medical-practice
Title: lack of meds
Rating: 2 out of 5
Visited: May 2022
I have asthma stomach ulcer depression  my meds are not being delivered to my home I'm going without meds I cant get taxi to anxious  I don't have a car so I can't get to gp
GP surgery review: priory-medical-centre
Title: Great if you like canceled appointments
Rating: 1 out of 5
Visited: January 2023
I had appioment at 9:30 i left my house and about half way there before i recived a call saying they have to cancel the appioment this appointment has been rescheduled 3 times with less then a hours notice i have austim this makes it very hard to arange my some thing like this seems keeps happening sevice is poorly run go with priory medical practice if you like to be let down at short notice they happly pull another date and time out of the hat to give u hope then on the day call you to cancel
GP surgery review: priory-medical-centre
Title: It's like the resurgence of the Cold War
Rating: 1 out of 5
Visited: April 2022
Called early in the morning, 11th in the queue. After half an hour was 3rd and the line cut off. Called later top find they stop for an hour lunch. Called again and on hold in a queue for another half an hour. Got through to an extremely unhelful receptionist who offers me an appointment in a  month's time or call early in the morning! This is the National No Help Service.
GP surgery review: sharnbrook-surgery
Title: Great Service
Rating: 4 out of 5
Visited: June 2022
Just visited the new Nurse Practitioner. What a lovely lady and very knowledgable.
Gave me a lot of confidence and the best consultation in a longtime.
GP surgery review: hilltops-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: January 2024
I am fairly new to this practice but the service I have received both from HCA and GPs have been exceptional. The reception staff are so helpful and do whatever they can to help you. Thankyou all for your service.
GP surgery review: hilltops-medical-centre
Title: Excellent Receptionists
Rating: 5 out of 5
Visited: December 2023
Spoke to receptionist about a repeat prescription issue, she couldn't have been more helpful and friendly.  She completely put me at ease and gave practical advice and sorted the issue.
GP surgery review: hilltops-medical-centre
Title: Fantastic care
Rating: 5 out of 5
Visited: October 2023
Not needed to visit the surgery for over 2 years, but today had an appointment for an annual medication review and mot.

The lady I saw was extremely competent, a very friendly lady. When she took blood she took great care and I can say it was the first time I did not feel a thing (and I have given many pints of blood in my life).

I also saw the gp who was equally competent and had my prescription sent to Boots immediately.

I can’t fault this surgery and the cars they give is superb - thank you Team for looking after me
GP surgery review: hilltops-medical-centre
Title: Exceptional customer service
Rating: 5 out of 5
Visited: August 2023
I wish I knew the receptionists name, but I hope she will recognise the scenario. I had an extremely narrow window of availability to have a blood test. This lovely receptionist wasn't able to offer me an appointment for a blood test at a time I needed, and invited me to call again, as appointments are released daily. Then she absolutely floored me by offering to look in to this in a few days and book me an appointment. I was very touched by this really kind gesture, but I honestly did not think she would really have the opportunity to do this as gp receptionists are so busy. The receptionist messaged me the next day to say she had had no luck. I forgot all about booking my appointment and a week after our first contact, I received a link to book an appointment on my preferred day at my preferred time! What amazing customer service, thank you so much!! I annoy a lot of medical receptionist because I have such limited time to attend appointments and to have someone who got it, and was kind enough to add to her work load to help me out, well I was so deeply touched I got a lump in my throat. To my unnamed heroine, your kindness has touched me deeply, Thanknyou so very much for your kindness!!!