janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: stopsley-village-practice
Title: Dreadful practice
Rating: 1 out of 5
Visited: April 2022
How is it that this practice is still running. It is clear from all the other negative comments it is failing it’s patients. We had a very poor experience on such a regular basis we had already moved to another practice.
Our elderly father has some serious health conditions and is given no support, no face to face appointments or home visits and we can never get through on the phone. You can wait up to 2 hours to be told all the appointments have gone so to call back the next day. If you’re able to book a phone consultation there is no guarantee this will happen. 
After years of appalling service, too many issues to list, it just gets worse and worse (if that’s possible). Moving to a new surgery is the only answer, one where the phone is answered in 2 minutes, the receptionist is very helpful and it is a much better experience.
Someone in authority should take action now as as this practice cannot be allowed to continue.
GP surgery review: stopsley-village-practice
Title: Extremely poor Service
Rating: 1 out of 5
Visited: April 2022
I am a health care professional my self and I am appalled and horrified by the service being provided by this gp service.
Even getting through to them just for an urgent prescription is impossible.
I am switching surgeries and wishing that their is still some hope left for primary care in nhs.
GP surgery review: stopsley-village-practice
Title: Unable to book a telephone appointment
Rating: 1 out of 5
Visited: April 2022
I have been trying constantly for the past couple of days to book a telephone appointment. I have phoned at exactly 8am each morning but have not been able to get through as all the lines are busy how is that possible. Finally managed to get through at 9am only to be told that I need to phone at 8am and that all the slots have gone and to call back tm. This is unacceptable what does one have to do to get through
GP surgery review: brooklands-health-centre
Title: Horrible
Rating: 1 out of 5
Visited: April 2023
Good luck getting an appointment. Highly possible you might die first. You call first thing at 8, every day you are being told there  are no appointments. I had a 3 weeks old baby needing to see a doctor, after calling every day for 3 days hearing there are no appointments I gave up, went there crying and magically got a call back... Ridiculous.
GP surgery review: brooklands-health-centre
Title: Impossible to get appointment
Rating: 1 out of 5
Visited: March 2023
Me along with my wife and son are suffering with high fever, severe cough and cold. I am trying to get the appointment but never got it. Website is saying you can book appointment through app while app is saying book via call. While we are calling, always waiting number starts with 30 and till the time I got the number it says todays booking is full. There is no option available where I can book doctor's appointment for future.
Is this really a GP surgery? Who is getting appointments? I am leaving this surgery now but want to bring to a notice to NHS that if you have this kind of surgery better to shut it off as its useless,
GP surgery review: brooklands-health-centre
Title: Impossible to get appointment
Rating: 1 out of 5
Visited: March 2023
Suffered a head injury and ended up in A & E. Impossible to get an appointment. The  “SystemOnline” to book appointments *Does Not Work!* It never has appointments, even at 8am, when they say they are there! Incredibly rude people on the phone saying this is the only way to get an appointment. Whenever you call at 8am, the phone cuts off after a while. Their website tells you to use the “Dr Iq” app to book appointments. This doesn’t even offer appointments. Thank the lord for 111! Shut this practice down immediately or replace it with another company who is actually capable of running the service. I’ve only managed to get 1 appointment at the surgery thanks to 111. The doctor was actually very good when I was there in the room. She promised to call me back in a few weeks, but I’ve never had any call or letter.
GP surgery review: brooklands-health-centre
Title: Shocking level of care
Rating: 1 out of 5
Visited: March 2023
After actually managing to make an appt which is normally almost impossible I was given a shocking level of care. Completely talked over by the doctor, not listened to at all and my more concerning symptoms left not reviewed at all. This surgery is dangerous.
GP surgery review: brooklands-health-centre
Title: No problems for me
Rating: 4 out of 5
Visited: March 2023
I have never had any issues with the surgery or pharmacy, they have always provided me with a professional & efficient
service.
GP surgery review: brooklands-health-centre
Title: Nightmare
Rating: 1 out of 5
Visited: March 2023
This is the worst GP. Staff are very rude and not helpful.
It is impossible to get an appointment either through phone or online even after trying one week every day. They asked me for payment for a referral letter for my disabled son which is free as a NHS service. In the end the other NHS service provider managed to get the letter for free by contacting them directly and apparently they did this to other people so it is one of the worst known GP by other NHS service providers. I am wondering why are doing same thing again and putting pressure on parents so they can get money from disabled and sick people which are free through other GPs. 
very Bad Management?
GP surgery review: brooklands-health-centre
Title: Very good health care.
Rating: 5 out of 5
Visited: March 2023
This review relates to a routine health check-up call. The pharmacist who I spoke with was very comprehensive, considerate, and fully understood my needs as an individual. I had ample time to discuss my needs and ask any questions. They also sent some helpful links and updated my medical info. to make sure that I'm getting the right care. Very pleased with this.
GP surgery review: brooklands-health-centre
Title: Very Proactive and thorough
Rating: 5 out of 5
Visited: December 2022
After almost 10 years of a condition being overlooked by other surgeries, Brooklands recognised it as abnormal and I have received lots of advice, adjustment of medication, and and thorough follow ups.  Thank you for making me aware of CKD do that I can start to help myself.
GP surgery review: brooklands-health-centre
Title: Professional
Rating: 5 out of 5
Visited: December 2022
Grateful to the staff at Brooklands for seeing something wrong with my bloods and giving me a diagnosis that was overlooked by a previous surgery. Great care and medical service.
GP surgery review: brooklands-health-centre
Title: Not happy with practice but pharmacists good
Rating: 2 out of 5
Visited: December 2022
I have a serious issue with this practice but I have had two medication reviews and the pharmacists have been helpful both times. Today’s pharmacist was willing to listen and work together to make sure I had the right dosage of a medication, gave me some autonomy to increase the dose and booked in a further review.
GP surgery review: whitehouse-health-centre
Title: Friendly & Helpful Receptionist
Rating: 5 out of 5
Visited: October 2022
Since being a patient of Whitehouse Surgery, I have been very happy with the upbeat, friendly and caring support and help from the telephone receptionists - A total opposite from a certain medical surgery at Wolverton.
I am unable to leave my home because of health issues and am so grateful that this surgery arranges for me to have my vaccinations at home - and even a blood test. Without this fantastic service, I would not be able to have them. So, a big 'Thank You' to all those at Whitehouse Surgery. I hope they maintain their very high standard!
GP surgery review: whitehouse-health-centre
Title: Fantastic GP Practice
Rating: 5 out of 5
Visited: September 2022
My family and I have been with Whitehouse Health Centre for a year now. All the Receptionists, Nurses & Doctors are extremely kind and helpful nothing is too much trouble and we have never had problems booking an appointment. All of the aforementioned is a vast contrast to our previous practice. Thank you again.
GP surgery review: whitehouse-health-centre
Title: Poor Practice
Rating: 1 out of 5
Visited: September 2022
Impossible to book an appointment for Urgent Issues, nobody pick up the phone or If luckily someone answered, there are no appointments available for a month ahead, when calling at 8 am in the morning. One of the worst health services for the last 20 years !
GP surgery review: whitehouse-health-centre
Title: Grateful for their help
Rating: 5 out of 5
Visited: August 2022
Unfortunately our family has been going through a time of illnesses and although the option of sitting with a GP isn’t always readily available other suggestions were given. The team have always promised in what they have said they would and the information given to me from the reception team always provided me with other options in how to consult with a GP and get the help needed.
GP surgery review: whitehouse-health-centre
Title: Poor service
Rating: 3 out of 5
Visited: July 2022
I called to make an urgent appointment for my baby who was born prematurely and has had a rash for a week which hasn’t gone and was told to either got to the urgent treatment centre where I would be waiting over 4 hours and have to take all 3 of my babies or to use the e-consult which wouldn’t help as my baby needs to be seen …. I think this is very poor and children and babies should be seen regardless of if there are no appointments left as ringing at 8am isn’t an option for me who is a single mum to triplets and has to call when I get an extra 5 minutes
GP surgery review: whitehouse-health-centre
Title: Very friendly practice
Rating: 5 out of 5
Visited: May 2022
I have visited the practice many times and always get the best possible service. Short waiting time, very professional and competent doctors. They are listening to the patients
GP surgery review: whitehouse-health-centre
Title: Going downhill
Rating: 1 out of 5
Visited: May 2022
This surgery when started was brilliant but do not know what is going on as this is going downhill since last 6 months. Whenever you call to get an appointment, they clearly state they do not have it and advice to go to walk in center. Happened to me six times... no compassion at all, staff do not seem to care
GP surgery review: whitehouse-health-centre
Title: Great support
Rating: 5 out of 5
Visited: March 2022
I have received great support through a very hard time and I thank all the staff for their efforts and feel if I have any further issues I can count on them
GP surgery review: whitehouse-health-centre
Title: Fantastic, friendly practice.
Rating: 5 out of 5
Visited: March 2022
Having recently moved across from another local surgery, I was amazed at how different Whitehouse Health Centre is. I've seen three GPs here now, and all have been brilliant. The reception staff are lovely and really helpful too. Absolutely chalk and cheese to where I was before. I'd recommend this practice to anyone. They are fantastic.
GP surgery review: whitehouse-health-centre
Title: Highly recommended practice
Rating: 5 out of 5
Visited: February 2022
Have received nothing but great, friendly service since registering at this practice in December 2021. Their attention to detail and care has been amazing. The Livi service (video appointments) they offer are also a brilliant touch, making it so quick and easy to get an appointment and be 'seen' without actually having to attend the surgery. Highly recommended!
GP surgery review: trumpington-street-medical-practice
Title: Good practice
Rating: 3 out of 5
Visited: September 2023
Everyone I have dealt with has been both efficient and kind. I went in for blood tests and was found to be pre diabetic. I’ve had a second test and am awaiting results. I’ve tried to improve these by changing my diet.
GP surgery review: trumpington-street-medical-practice
Title: Appointments
Rating: 4 out of 5
Visited: September 2023
I usually have really good experiences with the practice but recently an administrator called to book me an appointment. The day came and my appointment was not fulfilled. I called the practice explaining an appointment had been made for me for the day in question, but I had had no contact from the doctor. They explained they could see records that an appointment had been given but it had not been put on the system. They apologised and rescheduled this for a week later. This caused significant anxiety waiting for my appointment.
GP surgery review: trumpington-street-medical-practice
Title: Great professionals. Very helpful
Rating: 5 out of 5
Visited: September 2023
The experience un the surgery was perfect. The GP doctor was great. Treated me wonderfully well, explained what I have and how to treat it. The time allocated per patient is ridiculously short so she had to do all quickly , but that is not her fault.
GP surgery review: trumpington-street-medical-practice
Title: Tragic decline in service
Rating: 3 out of 5
Visited: July 2023
I have been attending this practice now for 14 years, and have previously raved about its exceptional quality to friends.  I felt very lucky and incredibly well served.  However, in the last several years, service has declined to the point where I am considering a move.  One salient change is the lack of full time, highly experienced GPs that enable you to develop a consistent, long-term doctor/patient relationship.  I get a different GP each time, and because I don't have a doctor who I consistently see and have access to, I often don't feel understood like I used to.   The second major decline is in the online booking system.  It used to be that you could simply call on the day, talk to a real, nice human being, and have some flexible accommodation arranged.   Now, I have to use an online form and wait to hear back from some anonymous judge as to whether I will merit being seen.  I understand that there were pressures on their reception staff previously, with all the phone calls. However, from the patient standpoint, this simply feels like an impersonal obstacle. I no longer feel like I am being treated as an individual, but rather as a problem to be solved.  Combined with the mix-and-match approach to assigning doctors to cases, I feel anonymous and poorly served.   I mourn the loss of the old practice and the personal relationships I had with the one or two doctors I had seen and their thoughtful approach to my care.  On the positive side, the doctors and nurses seem well trained and attentive when you see them, which is great.  But the overall quality of care is suffering because of the changes in admin highlighted above.   Tragic.
GP surgery review: trumpington-street-medical-practice
Title: Great practice
Rating: 4 out of 5
Visited: May 2023
Reception staff is very helpful. The blood test nurse is kind and professional. The place of the Surgery is convenient to me.
GP surgery review: trumpington-street-medical-practice
Title: Excellent quick response
Rating: 4 out of 5
Visited: April 2023
Having felt increasingly unwell in the morning, I submitted an online request at 1, got a phone call back at 3 and saw a GP face to face at 4.10, on the day before the long Easter weekend. Everyone was friendly, professional and efficient. I can’t fault it, very grateful for such good service.
GP surgery review: trumpington-street-medical-practice
Title: Such a joke practice
Rating: 1 out of 5
Visited: April 2023
Appaling Receptionists service. 

I had to call the 111 as I was in agony after three days trying to book an appointment in that practice and they meant and had to call me the same day and they completely ignored me. I provided with my telephone number  and instead of reaching me out, they decided to send a text message to my boyfriend’s telephone number saying I should wait over a week as I had my first session with my physiotherapy in 9 days. 

I would like to mention that I did not get signed off work so I was working full time with a 2 year old boy. So non stop.
GP surgery review: trumpington-street-medical-practice
Title: Good dr’s but new booking system difficult
Rating: 3 out of 5
Visited: February 2023
The dr’s are generally quite good, however trying to book an appointment has now become even more difficult. I phoned to book an appointment a month in advanced. I’m then told to book online, however it says that due to there being no more appointments today they have closed the booking system. I didn’t want an appointment today. I was told to book on Monday between 8am and 12pm. Then the dr will review whether I need one. This all seems a bit long winded…all I wanted was a regular check up to get a new prescription for the contraceptive pill. It’s never been an issue to book that over the phone…it’s a standard appointment. Online booking system seems very flawed.
GP surgery review: trumpington-street-medical-practice
Title: Next appointment is a month away. 5 hour call back slots.
Rating: 2 out of 5
Visited: December 2022
No appointments. Also no specified time slots. Most people work (being a healthcare professional myself I cannot expect a call anytime in the day). I have worked at GP practices in the past and they are able to offer shorter time slots so that I can make appropriate arrangements to take the call. Ridiculous to offer a 5 hour time slot for people in full time employment.
GP surgery review: trumpington-street-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
I've been in for blood tests on 3 occasions and the nurses were all very friendly and professional. The referral GP was also fantastic, doing follow ups after each visit and taking the time to explain everything to me. I've also been in for a gynea consult - Dr was so professional and attentive and gave the best advice. Had a follow up with gynea to have iud inserted and it was a very pleasant experience (Dr and nurse were so gentle and supportive and made me feel very comfortable and because I was clearly very nervous they talked me through the whole process which put my mind and body at ease), I was given pain management which made the insertion almost painless and it was over so quickly. Very happy with the overall service and treatment received at Clay Farm medical centre. Thank you to all Dr's and nurses and support staff for their professionalism and treating me with such care.
GP surgery review: huntingdon-road-surgery
Title: Terrible service
Rating: 1 out of 5
Visited: March 2022
So after waiting in a queue where I was 53rd I eventually got through to a rude receptionist. It’s like getting through a prison officer ,  a docter called me back 5 hours later . The docter was helpful enough but how she can diagnose anything over the phone is beyond me . I also asked for a referral and that seems to have disappeared into thin air and I haven’t heard an thing . This surgery needs to open back up with proper appt for people and stop this ridiculous telephone appt system the rest of the working world has gone back to normal .Poor  level of service
GP surgery review: huntingdon-road-surgery
Title: One of the BEST GP practices
Rating: 5 out of 5
Visited: March 2022
Staff work incredibly hard and they are calm and friendly even during periods of significant workload. My experience with the NHS is generally positive however this is one of the best practices I have seen, by a distance.
GP surgery review: thorpe-road
Title: Very angry with this new service
Rating: 2 out of 5
Visited: November 2022
Hi, I have been at this surgery for many years and found it has a good service face to face. Today was my first time using the new system and myself been computer illiterate it was easy to navigate but I think that older people and physically challenged people even people that are not computer literate will find it hard to use. There’s not enough space to write your problems in and then wording your symptoms correct to get to see the right person. Today I’ve had issues and I will be taking that up with the surgery but if myself has issues like this then I hate to think how others that can not comprehend what is going on vie outcomes will be very frustrated with it.
GP surgery review: thorpe-road
Title: Excellent new service
Rating: 5 out of 5
Visited: November 2022
I am so pleased that you have introduced the new online booking system. 
Calling at 8am was a real pain as I start work at 8am most days. Otherwise, I have always had good experiences at this surgery. The staff are usually very kind and helpful, and I know the work has its challenges.
Thank you.
GP surgery review: thorpe-road
Title: New access online system
Rating: 4 out of 5
Visited: November 2022
I filled in the new online form and received a text message confirming a face to face appointment with just 20 minutes notice. Unfortunately I wasn’t given a choice of when this was and wasn’t given a way of rearranging without calling the surgery. If there was a way of choosing the appointment time or changing it online that would be helpful.
GP surgery review: thorpe-road
Title: New Appointment System
Rating: 5 out of 5
Visited: November 2022
I used the new, on-line system this week to follow up a blood test outcome.
The system worked in every respect.
Best Wishes
Michael McCarthy
GP surgery review: thorpe-road
Title: Worst reception
Rating: 3 out of 5
Visited: November 2022
Terrible reception, my child 7 month old comeback from A&E ,because she have a milk allergy can't get true with the doctors to get formula prescription!!! 2 times we had emergency appointments they don't call back, next day i calling again ,reception again messing around will call you back or she telling me make appointment online even we already have. Some people shouldn't stay in that place
GP surgery review: thorpe-road
Title: Excellent care
Rating: 5 out of 5
Visited: September 2022
A very helpful receptionist arranged my appointments. She listened to what I was saying and dealt with me in a friendly but professional manner. 
The doctor was thorough and understanding, as was the practice nurse.
GP surgery review: thorpe-road
Title: Great idea to have dedicated mental health nurse!
Rating: 5 out of 5
Visited: August 2022
Since joining the practice I have been so impressed that there is a dedicated mental health nurse employed.  It is so refreshing to be able to talk to someone who can think outside of the box and not just reach straight for the prescription pad.  I have found her to be friendly, human, compassionate and to take an individual and holistic approach to managing long-term mental health conditions without any sense of judgment.  It's also a relief to be able to get an appointment without having to be an emergency: this is how both mental and physical health crises are prevented.  Thank you, Thorpe Road Surgery!
GP surgery review: thorpe-road
Title: Friendly & welcoming service
Rating: 5 out of 5
Visited: August 2022
Have just changed to the practice having recently experienced poor service at my previous surgery, I would like to congratulate the staff on their friendly & welcoming service. I was very anxious, but made to feel at ease, they were extremely helpful & nothing seemed like too much trouble.
GP surgery review: thorpe-road
Title: great practice
Rating: 5 out of 5
Visited: July 2022
On joining the surgery a couple of weeks ago I found the staff very welcoming .The lady on reception was very pleasant and talked me through the process on registration.The nurses were also very pleasant when seen for a health check and vaccination.When entering the surgery there seems a welcoming atmosphere and staff go out of their way to assist the patients.Well done for having a well run surgery