janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-doctors-house
Title: Great surgery - excellent receptionist
Rating: 5 out of 5
Visited: November 2023
The are extremely helpful, they just keep on improving the service levels, well done 

The doctors are great and listen to patients needs
GP surgery review: the-doctors-house
Title: Absolutely awful practice
Rating: 1 out of 5
Visited: June 2023
I just called to try and make an appointment, of course no appointments are left which would happen since I always seem to be number 9 on telephone waiting. I called this morning to book the home visit appointment but was told they have meetings every Wednesday and cannot book appointments. When reception picked up this afternoon they said I should’ve been booked an appointment this morning- and she wasn’t working this morning so it’s not down to her. This is an excuse I have numerous times from this practice. Surely all staff work with the same policy, despite who picks up the phone??

Reception at the practice is awful, but GPs are good. Good luck trying to get to the GPs though!
GP surgery review: the-doctors-house
Title: Best Practice
Rating: 5 out of 5
Visited: March 2023
The GPs are very knowledgeable and friendly. They care about patients and practice holistically. They are not rushed and would give time to listen to you and would go out of the way to help patients. Practice management team, receptionists are helpful and accomodative.I am lucky to be a patient of this surgery.
GP surgery review: the-doctors-house
Title: Efficient, welcoming and consistent over 30 years
Rating: 5 out of 5
Visited: March 2023
Been with practice for 30 years, want to thank the whole team who have attended to my medical needs during my time in london, keep up the good work
GP surgery review: the-doctors-house
Title: A Practice under pressure
Rating: 5 out of 5
Visited: February 2023
I am pleased that the team were able to recognise the urgency of my condition and were able to arrange an emergency same day appointment and have been kind and supportive over many years . For these reasons we are happy to be patients at this surgery
GP surgery review: the-doctors-house
Title: Sympathetic and professional staff
Rating: 4 out of 5
Visited: February 2023
The receptionist was very kind and helpful. She went out of her way to ensure that I was offered a prompt appointment and welcoming when I arrived at the surgery. Her caring approach put me at ease. The doctor was thorough at examination and compassionate.
GP surgery review: the-doctors-house
Title: Very very bad
Rating: 1 out of 5
Visited: November 2022
I respect NHS me and my daughter we don't have any problems with NHS but with this reception of this GP they r the worse rude people my daughter she's 5 years old she's been registered since January and she never gets any appointments accept 2 times check the history I have to take all the time to the hospital for everything and this morning 8:40am to 8:45am the reception people told me again we r fully booked how it's possible since from January until now I'm being calling from 3 different phones to get any appointments for my daughter bcoz her antibiotics is finish and she's Very sick but this people not helping my 5 years old daughter she's autism and the reception people told me if u really need appointment come to reception I lost my wife she past away only me and my daughter we r in hostel in one room and I'm not feeling well also we just come back from hospital on Saturday I just need medicine for my daughter I'm asking for phone appointment anything with doctor but this reception people very very rude we r in asolite we can't go to GP and make appointment from reception we r been with other GP but I never seen the worse reception people like here. please kindly request don't ignore my daughter if something happen to my daughter I'll blame you guys I'm talking with u reception people and I'm not going to change the GP bcoz as a humanity u should do good things please respect others so other will respect you NHS is for everyone we respect NHS but it's not that mean the reception people should take advantage of this and disrespect the sick unwell people. Thank you so much.
GP surgery review: the-doctors-house
Title: Never able to see a GP
Rating: 1 out of 5
Visited: October 2022
My daughter is 11 years old and suffers from severe allergies and eczema. I have phoned the GP at 7.58 everyday this week to get an appointment. On hold for an hour each time to then be told that there are no appointments. I am complaining to CQC. I explained that her skin is beginning to get infected and the last time this happened she was in hospital with scepticimia. Receptionist showed no care and offered an extended hours appointment at another surgery on Friday at 7pm. Her excuse was there GPs on holiday. Knowing that there will be a shortage due to GP holidays and an increased surge of appointments due to the half term holiday, you would assume that they would have organised to get agency GPs or be proactive to find ways to support their patients.
GP surgery review: the-doctors-house
Title: Really bad practice
Rating: 1 out of 5
Visited: October 2022
I started the registration process with Doctors House early Oct 2022 and in Feb 2023 I was still chasing for confirmation. No one seems to ever answer the phone, the phone rings and rings. I walked into the surgery several times to enquire about my registration and again no one was able to provide helpful answers and then promised someone would call me back, but they never did. 

It is now the middle of April and I need a repeat prescription for inhalers so I went back to my old gp to request this but they said my record was inactive. I wasn't aware of this. This means that the duty of care from my old gp had been discharged and the new Doctors House surgery had failed to register me in a timely manner, so I am left with no gp at all. I am advised by the old gp surgery to call 111 to obtain the inhalers I require.

I have also been on the phone again today to the Doctors House and the receptionist said I needed to complete a new form as they did not have or had disposed of my application, and they were not able to explain why. Its all very inefficient. She claimed to have called me several times but didn't leave a message, go figure, why would you not leave a message!?

I find this GP surgery really really poor, its a shame I had to move to a different practise, as the old gp was brilliant and very responsive and helpful.

It has become very frustrating, tiresome, tedious and time consuming in what should ordinarily be straightforward process.
GP surgery review: the-doctors-house
Title: Worst practice
Rating: 1 out of 5
Visited: September 2022
- no proper channel to contact them
- no email available to contact them, never pick up the phone at anytime of the day. When you walk up to the surgery receptionist are just talking among themselves and phone keeps ringing. 
- don’t want to issue prescription medicines that they are available over the counter so buy it even when you are eligible for free medicines.
- I feel doomed with this surgery as nobody really wants to help
GP surgery review: the-palms-medical-centre
Title: Appointment woe's
Rating: 1 out of 5
Visited: May 2023
Tried to book an appointment in advance to request some elective surgery. Kept being told to ring at 8am for next day appointment which I didn't need as not an emergency. Told the receptionist that I cannot call as am at work from 7;30am. Cannot book without calling, so how do I book.  In 2023 this is not acceptable.
GP surgery review: the-palms-medical-centre
Title: The Palms Medical Centre
Rating: 1 out of 5
Visited: May 2023
Following and appointment with a Hospital Consultant I dropped of a form from my Consultant for a prescription on 23/05/23. To date it has not been dispensed. I have called the surgery nearly everyday for nearly 2 weeks now, getting the same reply "sorry for the delay but you prescription will be authorized today". 12 days and counting and still no prescription. The service is very very poor. The standards in the surgery have really dropped.
GP surgery review: the-palms-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
I have been at Palms for 20 years but recently the service is brilliant from start to finish. Phone is always answered within a couple of rings. Well done to everyone involved in making this happen.
GP surgery review: the-palms-medical-centre
Title: doctors good admin terrible
Rating: 3 out of 5
Visited: October 2022
new tablets prescribed 6/9 by consutant letter not actiond till 3/10when surgery visited Would not have been actioned otherwise was told doctor would phone later that day ,did not.Took 2 more attempts to get tablets then they missed off one regular item.very inefficient and stressful
GP surgery review: the-palms-medical-centre
Title: A big thankyou!
Rating: 5 out of 5
Visited: July 2022
Hi there,
I just want to say that I have been registered at the Palms Medical Centre for a very long time and overall I am very happy with it  The doctors genuinely care about their patients and go the extra mile.  The reception staff work so hard to support patients and are kind and polite.  I receive calls from the pharmacists to check and review my medication, and the nurse is so lovely.  It sounds like they are changing the phone system to improve the service so I can only speak as I find.  I would give it a very good and send a big thank you for all the help and support to myself and my family! 🙂
GP surgery review: the-palms-medical-centre
Title: No fuss
Rating: 5 out of 5
Visited: June 2022
I called the practice and was offered an appointment within the week. I was carefully explained the new changes within the appointments and managed to book. The staff were friendly and helped and gave advice also. Seems people don't seem to praise when its needed. Thank you Palms
GP surgery review: the-palms-medical-centre
Title: Not good
Rating: 1 out of 5
Visited: April 2022
Absolutely useless every time I try to order the exact same repeat prescription I have issues saying they dont have records even though they have all my hospital letters scanned on to my account
GP surgery review: de-beauvoir-surgery
Title: Trapped nerve in my lower back
Rating: 0 out of 5
Visited: October 2023
I was in a lot of pain with a trapped nerve in my lower back, I rang the De Beauvoir Surgery and was called back by the Doctor for a triage call not long after. I was invited in for an appointment where the Doctor carried out several tests around my mobility and pain levels, after which I was prescribed pain medication and anti inflammatory's which have made a massive difference. She also gave me several exercises to do and advice on what to avoid etc.  
A great experience with my local surgery and very helpful doctor who was able to diagnose and help me immediately. Thank you.
GP surgery review: de-beauvoir-surgery
Title: Blood test to check fertility
Rating: 0 out of 5
Visited: October 2023
I visited the surgery for a blood test. My appointment took place on time and the nurse was professional, polite,happy to help with my questions.
GP surgery review: de-beauvoir-surgery
Title: My latest appointment
Rating: 0 out of 5
Visited: September 2023
I went into the appointment to restart investigations into the cause of my chronic pain. The doctor I saw immediately said that I'm never going to find the cause of the pain. I felt they did not show any emotion, did not preface it with anything to indicate hard news and then proceeded to just stare at me as I sobbed at this proclamation. They offered no comfort, no information about the prospect of living with pain for the rest of my life. They just told me they would refer me to a pain clinic. They also referred me to another specialist for testing of some condition I had never heard of, didn’t explain it, only for me to have to research later to find out it’s a pretty serious condition.  
Furthermore, I spoke to this doctor about pain management and about how I struggle to take Codeine to manage pain, especially as it impairs my ability to work safely. Rather than listening to this, they told me that I could double the dosage I am currently taking and would have to deal with the side effects. Living with chronic pain for 20 years hasn’t been easy, but one of the most demoralising experiences was this interaction with this doctor. My agency was utterly taken away from me, I felt humiliated and powerless.
GP surgery review: de-beauvoir-surgery
Title: A healthcare worker
Rating: 0 out of 5
Visited: September 2023
I went for my check up, and found that the healthcare worker was fantastic. He was empathetic and professional helping me to feel welcome and giving me food dietary advice. I feel strongly that he is an excellent role model for the NHS. I was very impressed.
GP surgery review: de-beauvoir-surgery
Title: Access to toilets
Rating: 0 out of 5
Visited: August 2023
I visited the pharmacist, she was very helpful and professional. Reception staff were also very helpful and polite. However, I was shocked to see there were no toilet facilities in reception. There are clearly toilet facilities within the original reception area that was partitioned off. Why would you block toilet facilities in a GP surgery? This makes zero sense, especially as you have patients visiting with bladder and bowel issues daily. This causes unnecessary anxiety for patients and lacks common sense. Please reopen the original entrance with patient toilet facilities. I understand there are toilets within the building, but they can only be accessed if a receptionist is present and grants entrance in a timely manor. Having to be granted permission to access toilet facilities within a GP surgery is ridiculous. Please correct this as soon as possible. Thank you.
GP surgery review: de-beauvoir-surgery
Title: GP review
Rating: 0 out of 5
Visited: August 2023
Needed an appointment to have a lump in my breast reviewed. Initially was quite apprehensive about the new online triage form system but it worked very well for me. I was seen the same day but a knowledgeable, professional doctor. A referral has since been made to the breast clinic and I await that appointment.  
I have always had a positive and pleasant experience in De Beauvoir practice and would recommend.
GP surgery review: de-beauvoir-surgery
Title: Feeling dizzy so went to doc
Rating: 0 out of 5
Visited: August 2023
Vital stats checked - pressure, throat, ears, balance checked. I was asked relevant questions and felt he was interested in getting to the root cause of the problem. He also ordered me blood tests so should know within a week if any other issues.
GP surgery review: de-beauvoir-surgery
Title: Great experience from a fantastic team and nurse
Rating: 0 out of 5
Visited: July 2023
Everything was great from the beginning. I had a query sent on the surgery's website. I got a text in the morning to confirm I would get a call from a pharmacist. I got the call around the time stated, the result was that I needed to come in for some tests. I ended up coming in the same day.  
There was an incident with the nurse and another patient in the waiting room, which the nurse handled professionally. I was next and the nurse (Called Asia) was amazing and just so good humoured, despite being slightly rattled from before.  
There are some amazing people working for the NHS and Asia is one of them!
GP surgery review: de-beauvoir-surgery
Title: The overall experience was nice and positive
Rating: 0 out of 5
Visited: July 2023
The first time I went there, I couldn’t get the screening done because of the period. The nurse explained why as well as how it will be done next time, since I had not done a cervical screening before.  
The following week I attended the second appointment. The nurse was patient and respected my privacy, while giving clear information about what was going to happen and how it might feel, so that I wasn’t caught in unexpected situations.  
The sample collection didn’t succeed the first try but the nurse acted professionally. It was done eventually after 2-3 tries.  
The only thing that caused unnecessary uncomfortable feeling was the equipment used to open up vagina. I did not see which part of it caused a scratchy feeling, but it would be good if that gets fixed.  
Otherwise the overall experience was nice and positive. The nurse also let me know how long it would take for the result to come out and in what way I would receive it. I got all information I needed about this test.
GP surgery review: de-beauvoir-surgery
Title: Cervical Screening
Rating: 0 out of 5
Visited: July 2023
I had the best experience at the surgery this week that I have experienced since being a patient (since 2014).  
The nurse was kind and understanding. She made me feel comfortable and didn’t rush so that I could feel good through out.
GP surgery review: shoreditch-park-surgery
Title: Great practice but one big miss
Rating: 4 out of 5
Visited: December 2023
My experience has been predominantly positive, thanks to a highly responsive team, encompassing both the Reception staff and doctors.

I extend a heartfelt thanks to the second GP who took my case seriously and expediently referred me to a consultant at Homerton Hospital on the same day, recognizing the urgency of my situation.

However, I must express a concern: a week prior, the first GP I saw had declined my request for a blood test, simply because I appeared to be a ‘young, fit guy’. This delay in obtaining the correct diagnosis exacerbated my condition, resulting in an eight-day hospital stay over Christmas for treatment that could have been administered orally at home had it been diagnosed sooner.

This situation nearly led to severe complications. I urge a more cautious approach in the future, rather than assuming the most common issue. 

Nonetheless, I am grateful to the GP who subsequently took charge and promptly directed me to the appropriate specialist.
All the best for the future!
GP surgery review: shoreditch-park-surgery
Title: Wonderful
Rating: 5 out of 5
Visited: July 2023
I had an asthma review with the nurses last week and wanted to express my gratitude and compliments to the staff. I was treated with dignity and respect with no rush. I learned some significant strategies and techniques that have helped immediately.
I've lived in several parts of London and around England and can say that Shoreditch Park Surgery is one of the best I've experienced.
Thank you so much.
GP surgery review: shoreditch-park-surgery
Title: Can’t get an appointment for 4 weeks
Rating: 2 out of 5
Visited: February 2023
The surgery has only one physio, who works 1-2 days a week and the appointments are very limited. Trying to book the visit for 4 weeks and it’s impossible to get in! My job is very physical and my shoulder and back were painful with no help from GP! The doctor sent me to receptionist to book the physio appointment and I am trying now to book it for a month, meanwhile I am in pain non-stop. Asked to put me on cancellation list or awaiting list and they said “no”, just said “keep trying to call us later in a week again”. 
Can we improve this service in some ways? Thank you
GP surgery review: shoreditch-park-surgery
Title: They can't find my exam results for almost a month
Rating: 2 out of 5
Visited: November 2022
I've visited the GP in 28/11/2022 due to a consistent bloated, gassy bowel, and with frequent diarrhea. The doctor asked for a poop sample to run tests as it could be a virus, bacteria or IBS. I've delivered the sample on the 30/11 and were asked to call next Monday (5/12) to hear the results and next steps. 
Now it's the 16/12 and they haven't found any test results. Nor given my any updates. And only ask to call the day after. Finally, the only time available to discuss this to a doctor is the time I'm working (from 8am to 12pm), with no flexibility whatsoever or some different time in any day of the week.
Looks like they've lost my sample but, really, does it need two weeks to find this out?! 
Not a friendly or helpful service.
GP surgery review: shoreditch-park-surgery
Title: The very best GP practice
Rating: 5 out of 5
Visited: October 2022
My husband and I are extremely fortunate to be registered at Shoreditch Park Surgery. Everybody there cares for their patients and their professionalism is exemplary. Nothing is too much trouble, they are efficient and very hard working. They are a five star practice.
GP surgery review: shoreditch-park-surgery
Title: Great place to be registered
Rating: 5 out of 5
Visited: July 2022
I have been fortunate enough to have been registered at this practice for 25 years, there is nothing negative I can write about Shoreditch Surgery.
GP surgery review: the-hoxton-surgery
Title: Lasting Power of Attorney
Rating: 0 out of 5
Visited: August 2023
GP wouldn't sign as certificate provider for Lasting Power of Attorney for my father - after us being originally advised that they would. The forms were with them for almost two months with regular chasing before we were advised they wouldn't be signed.
GP surgery review: the-hoxton-surgery
Title: Lovely experience
Rating: 0 out of 5
Visited: July 2023
I had a small lump in my lumber area It was causing me concerns as it hurt when bending and sitting. I saw a GP at Hoxton, she was welcoming and asked me to explain my concerns. She examined me thoroughly whilst explaining what she was looking for. She didn't find that the lump was anything serious and reassured me I could carry on with any activities but did say she would get me to have an ultrasound on my lumber area just to be 100% sure. Lovely experience with this GP. I felt I was listened to and felt so relaxed.
GP surgery review: the-hoxton-surgery
Title: Recent appointment
Rating: 0 out of 5
Visited: February 2023
No one called at the allocated time, for an appointment I have had to wait weeks for. Very disappointed as it is to do with my medication, and need a review.
GP surgery review: the-hoxton-surgery
Title: No one called for my telephone consultation
Rating: 0 out of 5
Visited: December 2022
I was booked for a telephone consultation - no one called. The next availability was 2 weeks later.
GP surgery review: the-hoxton-surgery
Title: Positive experience
Rating: 5 out of 5
Visited: October 2022
I attended the practice with a symptom I was concerned about, the GP who looked after me was so professional and reassuring. 
Despite his clinic running late, I did not feel rushed or under pressure. 
I feel as though I was spoken to with respect and felt very included in our discussion.
Thank you!!
GP surgery review: the-hoxton-surgery
Title: Problem with a sick note
Rating: 0 out of 5
Visited: September 2022
I had an operation on my left hand at Homerton Hospital. Since then l have been absent from work and university till today. Therefore, l need a sick leave note to give to my employer. It took me such a long time to get an appointment with my GP.  
I was expecting a telephone call from the GP this morning, but l have not heard anything. So l called the surgery, and l was told that the GP tried to call me, but l did not have any missed calls either.  
A new appointment has been offered to me in early November 2022.