janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: corner-place-surgery
Title: Sick note
Rating: 1 out of 5
Visited: August 2022
I asked for a sick note to carry on as of today as the one I have ran out today. I was told I would have it by end of practice. I am still waiting and now they have closed until 8.15am tomorrow. Not impressed with the service.
GP surgery review: mayfield-medical-centre
Title: Fabulous caring practice
Rating: 5 out of 5
Visited: January 2023
My doctor has helped me through my breast cancer diagnosis and treatment every step of the way.  I forever indebted to their caring understanding of what I have had to go thru including chemo.   I cannot tell you what a relief it is to have people at the surgery you know you can rely on.  A big thank you to one of the receptionist who shared experiences with me.   I can highly recommend this practice.  Thank you all of you at mayfield.
GP surgery review: mayfield-medical-centre
Title: Reliable, trustworthy, responsive
Rating: 5 out of 5
Visited: January 2023
Always provide excellent care and service. People are quick to complain about an e consult or long waits on the phone but the triaging system is extremely effective, they always provide appropriate and timely support and I have always been able to access an appointment when needed, or reassured when not needed. All the doctors and staff have always been so wonderful, kind and efficient. Thank you for looking after me and my family.
GP surgery review: mayfield-medical-centre
Title: Really good compassion , understanding and kindness shown
Rating: 5 out of 5
Visited: October 2022
I recently had need to complete an e consult online following a covid positive illness , the service I received was outstanding and the lady doctor who called to ask how I was and if I needed anything else was just absolutely lovely . 
Thankyou so much in such difficult times still showing such kindness and compassion and taking the time to listen and make me feel valued .
GP surgery review: mayfield-medical-centre
Title: Very good Medical Centre
Rating: 5 out of 5
Visited: July 2022
I visited a new doctor (to me) on this occasion, but my observations apply to all the other doctors I've  seen, and indeed to all the staff that I have had dealings with in the last ten years or so.
I've received unfailing support, good advice and excellent medical decisions and I am very happy that I registered at this Surgery.
Thank you, all of you. You're a great team.
GP surgery review: mayfield-medical-centre
Title: Superb
Rating: 5 out of 5
Visited: July 2022
I emailed the surgery at around 07.45 to explain my condition. I had an email back by around 09.30, triaged before end of day and an appointment made for the following day at 11.00 with a Doctor who as always at Mayfield, or Cherrybrook practice was very helpful by listening and giving  time, compassion and a result. Prompt, efficient and professional service from start to finish, please pass on my thanks to all of the team that help make this happen, from reception through to appointment
GP surgery review: mayfield-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: June 2022
Today I called the surgery to book a telephone call due to falling from a horse earlier on in the week. The Receptionist was very helpful and managed to get me a telephone call for today which I was not expecting. The Clinician called on time and was very helpful and then booked me in for a face2face appointment for a couple of hours away. The GP I saw was absolutely lovely, really listened to me and gave me choices. I felt very well looked after. Fantastic service. Thank you so much
GP surgery review: mayfield-medical-centre
Title: Amazing people
Rating: 5 out of 5
Visited: May 2022
On the day of the visit my mother fell outside the practice banging her head on the floor
Assistance came straight out and looked after my mum in such a caring and professional way
I can only thank them all and heap praise on everyone that helped and looked after her for me
Everyone that was there couldn't have been more helpful and did everything in their power to ensure she was comfortable
It is during times like these that we realise what an amazing group of people we have looking after us, that are under such high demands from the public 
Having moved down from Exeter to be closer to my Mum to be there for her incase of any problems I have always been impressed with the communication we have had when issues of her health have been raised

Thank you again so much for everything you do for everyone
GP surgery review: old-farm-surgery
Title: Brilliant surgery
Rating: 5 out of 5
Visited: September 2022
I phoned the surgery at 8-30 this morning & saw the GP at 9-30 excellent service.   We never have a problem speaking to a GP or getting an appointment if needed. The GP’s and all the other staff are always very pleasant .  Highly recommend
GP surgery review: old-farm-surgery
Title: Service surpasses reasonable expectations
Rating: 5 out of 5
Visited: August 2022
Considering current pressures, especially on GP practices, Old Farm has surpassed my expectations. E-consults are often responded to on the same day, or shortly afterwards, and repeat prescriptions usually ready for collection at the chemist within a few working days. 
Reception staff are helpful over the phone and I feel listened to, having found that all staff incorporate my preferences and wishes into determining my care. 

I have a lot of sympathy for primary care doctors and their immense workloads, especially at the moment, and cannot reasonably expect things to be perfect. Yet my experience is of a hardworking and cohesive team, dedicated to doing their best for their patients.
GP surgery review: old-farm-surgery
Title: Excellent experience
Rating: 5 out of 5
Visited: May 2022
Being new to this surgery the help and care given was first class. The reception team explained everything clearly and were extremely helpful. The nurses and doctor were again very professional and helpful. Keep going Old Farm!
GP surgery review: old-farm-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2022
The receptionists are knowledgeable and extremely helpful. Calls answered quickly and call back by doctor always within three hours. Doctors have given quality care with great understanding and expertise leading to helpful treatment. Top class practice.
GP surgery review: old-farm-surgery
Title: Fantastic
Rating: 5 out of 5
Visited: March 2022
I did an econsult late on a Friday, hoping to hear something back on Monday. All sorted before 6pm on Friday with the prescription ready to be collected. Just wonderful.
GP surgery review: roborough-surgery
Title: A shambles
Rating: 1 out of 5
Visited: July 2022
You cannot get through to this surgery, they shut down the online triage form and it takes hours to get through on the phone.  Staff are clearly stressed and it would appear they only have 2 GPS working! No wonder A&E in Plymouth is overflowing because no one can get an adequate service from this surgery. Deeply concerning.
GP surgery review: roborough-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: July 2022
I have nothing but absolute praise for Roborough surgery. I have been seen for a number of things since becoming a patient there almost 10 years ago. I have never had any problem with contacting the surgery, the receptionists have always been incredibly helpful and kind. 
I have seen a few of the GPs and nurses, all of whom are fantastic, caring and do their utmost to provide the appropriate care required. It was thanks to one of the GPs that I was diagnosed with MS as that GP made sure I was referred to the hospital for an MRI after it was initially refused. 
Thank you Roborough surgery staff for all that you do, particularly under enormous pressure.
GP surgery review: roborough-surgery
Title: Can't book appointments
Rating: 2 out of 5
Visited: June 2022
You are asked to fill out an E consult rather than make an appointment. You do so, submit pictures then hear nothing. Doctor leaves a note on their internal system to ask you to contact them to make an appointment but they don't actually phone you to make you aware you need to do this? You then have to phone anyway after filling out and waiting for an E consult reply to find out what's going on only to be told you have to phone at 08:30 everyday to see if an appointment opens up for you. It's not the receptionists fault they are following process and have to explain to patients, this isn't fair on them. This policy/procedure is putting people's health at risk.
GP surgery review: roborough-surgery
Title: Discusting service don't care approach
Rating: 1 out of 5
Visited: May 2022
Needed to speak to a GP about symptoms relating to medication was told we could speak to a GP who we didn't know who didn't know us and a GP who we did know wasn't available and we couldn't speak to a known GP until next week its always the same at that surgery you can't get past the receptionists
GP surgery review: roborough-surgery
Title: Rubbish practice
Rating: 1 out of 5
Visited: April 2022
A doctor leaves a message for reception to get back to patient and they never do its happened several times go us when you phone up and doc has ask for an appointment over telephone the reception won't make an appointment you have to ring next day and hope there is an appointment with the doctor you need discusting  service
GP surgery review: roborough-surgery
Title: Outstanding
Rating: 5 out of 5
Visited: January 2022
I have been a patient with this practice for at least 40 years and in my experience everyone there is, and has been, helpful, thoughtful, kind and caring, thank you so much.
GP surgery review: whipton-surgery
Title: Fantastic Service
Rating: 5 out of 5
Visited: September 2023
I attended the flu clinic today and it was a very fast, friendly and efficient service.  I was treated with consideration and everything went smoothly.
GP surgery review: whipton-surgery
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Had flu jab today. From friendly receptionist to a friendly personal greeting by the doctor the visit was welcoming and pleasant.
GP surgery review: whipton-surgery
Title: Flu jab
Rating: 5 out of 5
Visited: September 2023
Went today for my flu jab and everything was very smooth in and out in no time no waiting, and they even done my son at the same time to save me coming back later with him.
GP surgery review: whipton-surgery
Title: Always good service. Friendly and welcomingFli jab vidit
Rating: 5 out of 5
Visited: September 2023
Flu jab visit. Very well organised. Appointment made by phone and we were in and out very quickly. Well done.
GP surgery review: whipton-surgery
Title: Flu clinic
Rating: 4 out of 5
Visited: September 2023
Easy to book online. Convenient to attend on a Saturday. Very well run, on time and very quick. All the staff were very pleasant.
GP surgery review: whipton-surgery
Title: Slick flu jab
Rating: 5 out of 5
Visited: September 2023
Flu clinic ran really smoothly - I was in the surgery for less than 5 minutes. There was no queue and all the staff were friendly and professional. Jab was also painless.
GP surgery review: st-thomas-medical-group
Title: Excellent staff
Rating: 5 out of 5
Visited: January 2023
All of the drs,and receptionists,
Nurses are always very good and helpful sometimes bit hard to get through but once you do you are treated with exceptional care, if you visit this surgery you are certainly dealt with affiantly which goes a long way, well done and keep up the good work
GP surgery review: st-thomas-medical-group
Title: Warmest thanks
Rating: 5 out of 5
Visited: December 2022
I just wanted to say a big thank you to all the staff at St Thomas Health Centre and Exwick. They all do an amazing job in increasingly impossible circumstances and they deserve much more recognition and consideration than they appear to get at the moment. My comments are not related to any one visit but to my overall experience of care from this practice.
GP surgery review: st-thomas-medical-group
Title: Amazing doctors
Rating: 4 out of 5
Visited: November 2022
I spoke to 2 amazing doctors on the phone who helped me so much. I had tonsillitis and also sepsis and if the doctor didn’t tell me to take it seriously and get to the hospital, I probably wouldn’t be alive now. I can’t thank these amazing doctors enough!
GP surgery review: st-thomas-medical-group
Title: Supportive beyond expectations
Rating: 5 out of 5
Visited: October 2022
Having spoken to a gp previously about my mental health and been told I just need to 'exercise more', I was very apprehensive. But the gp at the student health centre not only made me feel incredibly comfortable, but they ensured I felt in control of what treatment I had. They supported me in contacting the ucmht team and then in progressing onto medication which has transformed my life. They are now supporting me in winding down that medication even though I have left the University, while I transfer over to my new gp, so I don't feel unsupported. I really wish there was more recognition of the role the nhs and practices such as this within them play within people's lives. I wouldn't be here without this practice and my gp and I will be forever grateful.
GP surgery review: st-thomas-medical-group
Title: Kind and caring staff
Rating: 5 out of 5
Visited: August 2022
As a trans patient, all the staff have gone above and beyond to support me. A friendly and welcoming practice with knowledgeable GPs about my specific needs. The nurses are also lovely.
GP surgery review: st-thomas-medical-group
Title: Great practice great staff
Rating: 5 out of 5
Visited: June 2022
Receptionist went above and beyond to get me a same day appointment. So polite and helpful. My doctors call back was above and beyond and totally thorough compassionate and understanding. In our hard times and negativity we have experienced in the last couple of years ! St Thomas surgery you deserve a huge thankyou and recognition for all the hard good work you do . Thankyou.
GP surgery review: st-thomas-medical-group
Title: Wonderful & understanding care
Rating: 4 out of 5
Visited: February 2022
I went for a PAP test, BP check and bloods 16th February 2022 at 8.40am.
I had been quite apprehensive about the appointment but the nurse I had was amazing. The appointment did not feel hurried as many can. 
She took her time to talk to me, explain everything and more importantly she listened. 
So much so, that I booked a further appointment to discuss my Peri Menopause symptoms as I said I was struggling.
A wonderful member of the nursing team who has the patients best interests at heart.
GP surgery review: mayflower-medical-group
Title: Terrible
Rating: 1 out of 5
Visited: February 2023
Just don't bother! I have long term health conditions  and it took eight days and 2 econsults before anyone called back. The approach from the surgery feels like if we leave it long enough you will go elsewhere. Reception staff are unhelpful and seem to enjoy this situation.
GP surgery review: mayflower-medical-group
Title: Always there for me
Rating: 5 out of 5
Visited: January 2023
In a world where complaints are the norm I want everyone to know that this practice has been brilliant.  I have had numerous problems with knees and hips, plus other problems and they have always been there to help.  5 star service and thank you so much. I have never been disappointed. 
The e consult form is brilliant for busy people and for when things aren’t urgent. You can fill in your personal problems and someone comes back to you. If something is urgent they have always helped.
GP surgery review: mayflower-medical-group
Title: Don't even bother
Rating: 1 out of 5
Visited: November 2022
Worst surgery I have ever come across, 2 year old very poorly (111 said he needed to be seen by a Dr within an hour) surgery diagnosed a virus over the phone without even seeing my child!!!!. Each time he's been like this he's been rushed to hospital either by ambulance or myself. Only offered an appointment by txt after hanging up on them at another surgery and obviously just to keep me quiet.
Worst surgery
GP surgery review: mayflower-medical-group
Title: Thank you so much!!!
Rating: 5 out of 5
Visited: October 2022
I have recently moved and this was my first visit and experience of Sterling Road Medical Centre. All I can say is I was impressed, highly qualified nurses and practitioners who gave me the time to really listen. I cannot fault the service. Efficient and Caring! I would personally like to thank the lovely staff that helped me yesterday.
GP surgery review: mayflower-medical-group
Title: Lamentable
Rating: 1 out of 5
Visited: October 2022
I had a telephone appointment booked, it didn't happen. Went to the surgery to find out why. Their response was, ' the appointments always run over ' if they know this why tell a me it would be before 12.30 ! Told me I would be called next, we'll I wouldn't be there as I'd waited in all morning and had to go somewhere else. Offered me 4 pm appt ' , then said the Dr didn't work that late... then said she'd call my mobile. I pointed out that I didn't wish to be discussing medical issues whilst out, this was highly inappropriate.  I now have an appointment for Friday, at least this time she was honest in telling me it could be anytime. Another lamentable service from this surgery. Please don't respond, having read your previous ones they repeat as if written by a robot.
GP surgery review: mayflower-medical-group
Title: Indifferent
Rating: 1 out of 5
Visited: August 2022
Had less than 5 minutes from a half hour appointment. he didn't listen to me at all .didn't tell me results of tests I was enquiring about .didn't respond at all to me saying I think I'm severely depressed as my meds were stopped due to a movement disorder. Didn't respond to me expressing that i could not cope with the physical pain I've managed for over 30 years .Couldn't get me out the door fast enough .I'm in pain and suicidal.and drowning due to copd ..I am at risk and there was no  acknowledging that in the slightest
GP surgery review: mayflower-medical-group
Title: Disgraceful service
Rating: 1 out of 5
Visited: August 2022
Hospitalised with vertigo 7 weeks ago condition not gone away.Had a Livi video consult with doctor and he said I needed a appointment next day ,the practice phoned me back and they said they could not see me until 2nd September. I am 71 live on my own and falling all over the place . But no luck In getting an earlier appointment
GP surgery review: mayflower-medical-group
Title: Absolutely terrible
Rating: 1 out of 5
Visited: June 2022
Tried Booking an appointment for this Surgery, was on the Telephone 30 Minutes , managed to get through to speak to someone 8-30 am and was promptly told no appointments left and also told the Surgery only works half a day, call back tomorrow, gave up and ended up going to A & E.
They are notorious for bad service, NHS was supposed to be rectifying this but nothing appears to have been done !!!!!!!!!!
GP surgery review: mayflower-medical-group
Title: No wonder 111 and hospitals are stretched
Rating: 1 out of 5
Visited: June 2022
Currently have a poorly 5 year old, called at 8am after econsult said we needed to seek medical assistance.
8 hours and still nothing!!! Just called to see when to expect a call or appointment to be told he won't get a call till tomorrow!!!!! 
He has a temp of 39.1 which won't go down with calpol and now been told to wait 2 more hours and call 111.
Disgusting they are allowing a 5 year old to be like this!!!!!!!
GP surgery review: mayflower-medical-group
Title: Disgusted
Rating: 1 out of 5
Visited: April 2022
My Partner has a repeat prescription, which he is on for the rest of his life. Three weeks ago he had a message stating the prescription could not be signed off until he had a blood test. 

Two weeks later he managed to get a blood test done on 4/04/22, but still no prescription. 

Finally managed to get through to the Surgery to be informed they have discarded his prescription & he should have applied for it again. When asked when this was advised there was no response. 

If people need a blood test before a prescription is signed off then when the test is done get the form signed. 

There is a reason people require medication so stop playing with peoples lives.
GP surgery review: church-view-surgery
Title: Awful
Rating: 1 out of 5
Visited: February 2022
The receptionist I had to deal with really needs to go on a course on how to speak to people in a respectful manner . The person I dealt with needs to look up the definition of empathy .There is absolutely no excuse at all to be that rude , no excuse whatsoever.
GP surgery review: pinhoe-surgery
Title: Very good
Rating: 5 out of 5
Visited: October 2023
Most reception staff are friendly and they all try to help you.
We are seen quickly when needed and the service is good. 
The flu clinic for children was great, good to be in and put quickly so the clinic went well. It is nice to have the extras like music, chocolates and stickers too.
GP surgery review: pinhoe-surgery
Title: Great experience
Rating: 5 out of 5
Visited: October 2023
Lovely friendly staff and well organised for children. Really positive experience for our little girl.
GP surgery review: pinhoe-surgery
Title: Child Influenza Clinic
Rating: 5 out of 5
Visited: October 2023
We attended the children's influenza clinic this weekend. It was incredibly efficient, calm, kind and little details like cocomelon on the screen, chocolate treats and stickers were so thoughtful. As a working Mum I really appreciated it being run on a weekend too. So grateful to have such an amazing surgery on our doorstep. The staff always go above and beyond and this is just another example of how brilliant they all are.
GP surgery review: pinhoe-surgery
Title: Quick response
Rating: 5 out of 5
Visited: August 2023
Problematic UTI - used online facility accurx  on two occasions and had  very quick response and help each time from paramedic attached to surgery.
GP surgery review: pinhoe-surgery
Title: I left to go somewhere else
Rating: 1 out of 5
Visited: May 2023
After 10 years I left to join a new practice.  My lovely doctor retired.  But in the last 3 years the practice has gone down hill fast.  Long waits for phone to get answered. But it's the arrogance, fake behaviour of some doctors that got to me. They need to also check text messages before they send them as it makes them look more incompetent.  I left today and registered elsewhere. This place was toxic and unpleasant and as soon as I heard there phone message explaining stuff before you could choose an option, that finished it for me as I am aware of how unpleasant my interactions have been with her.  Not a pleasant place to visit anymore it's just lost the kindness it once had.  Goodbye I won't ever be coming back.
GP surgery review: pinhoe-surgery
Title: Best practice I’ve ever been to!
Rating: 5 out of 5
Visited: February 2023
Every time I have visited this surgery the reception team have been so kind and helpful. They made me feel really listened to and seemed to genuinely want to help. I have never felt so comfortable in a doctors surgery before!
I used to dread going to the doctors but the kind and welcoming environment created here means I no longer feel this way. Very grateful!
GP surgery review: pinhoe-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
So many negative comments seen and heard regarding gp practices  but I have to say that I have never experienced any issue with our practice , face 2 face app available - booked / same day , prompt response to e consult, good communication - txt updates , blood tests, prescription requests -  all prompt .gp and all staff friendly,, professional , caring and in fact above and beyond at times .
Thank your for your dedication and hard work especially  in the most challenging times we have experienced in my life time .