janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: trent-meadows
Title: Not good at listening
Rating: 1 out of 5
Visited: June 2023
I came to make an appointment face to face with a female doctor 
That took 10 days with their appointment release programme 
I particularly checked about face to face and had to say in front of other patients what I needed as it needs to be seen 
Appointment 2 weeks later 
One of 4 pre bookable face to face 
Arrive and get told it’s a telephone 
I know I told the woman what it was for 
In fact it was the same one who told me I had booked a telephone call 
What a tale 
They have obviously changed it for their convenience 
Because they do not listen to or care about their patients 
I call the Branston surgery the mole hill because in Covid they vanished underground 
And the visible bits have a negative effect on your life (surgery staff)
GP surgery review: trent-meadows
Title: Excellent service
Rating: 4 out of 5
Visited: March 2023
Rang up for an appointment following severe symptoms of an upper respiratory tract infection. I managed to speak to the receptionist who gave me a same day appointment with a  Physician Assistant, as there was no doctor's appointment available. 
I had a very thorough examination and was prescribed medication. She was highly professional and very efficient. 
The Physician Assistant is a very welcome addition to Practice team.
GP surgery review: trent-meadows
Title: Rude receptionist
Rating: 1 out of 5
Visited: March 2023
This was my first visit to the surgery and after being able to get an on the day appointment my hopes of finding a good GP were high however after a problem collecting my prescription ended with a conversation with a very rude receptionist I'm am horrified that someone with this attitude can work with the public! I explained that the pharmacy had not received my prescription and was told statements such as "sorry I don't control the doctors time table" "I'm not putting my head on a chopping board"  I then explained I wasn't been rude to her so please don't be rude to me I only wanted to find out what time my prescription would be ready she then called back to say it was at the pharmacy and my sister who had gone to collect had give the wrong name strange since we have the same surname and when I called the pharmacy they said they had just received it! The receptionist then went on to say "I wasn't rude you said you were sick of waiting" lie! What I said was I had been told 1 hour and had been waiting for 4 hours I just wanted reassurance that it would be ready before 6pm when the pharmacy closed! Think from reading many reviews it may be worth sending some of the receptionists on customer service training they are after all dealing with people that are not well and a bit of compation would go a long way!
GP surgery review: trent-meadows
Title: Can't get an appointment
Rating: 1 out of 5
Visited: November 2022
I have a swollen and painful elbow. I took ibuprofen for a week and the symptoms remained the same. Tried to get an appointment on 4 occasions calling 195 times in 15 minutes only to be told by an automated message that all the bookings had been taken. Even tried the walk-in centre at Swadlincote only to not get seen in 3 hours and then it shut for an emergency. Terrible service!
GP surgery review: trent-meadows
Title: As usual met with abrasive and uncourteous attitude.
Rating: 1 out of 5
Visited: October 2022
After waiting through the usual queueing system after finally getting connected you staff were abrasive and uncourteous and displayed terrible phone manner. Can't say I'm surprised as it's the same every phone call. Told information contrary to what had been explained to me by the doctor on a previous visit. This appears to be a place with a serious communication problem where staff aren't accountable for their actions. Add this to the fact that appointments seem to be few and far between if you can even get through on the phones and it makes for a grim experience on the rare occasion I have had any dealings with this practice. We have had to drive fro my Stretton to Branston for all of my wife's antenatal appointments despite there supposedly being a surgery 5 minutes walk from our front door.
GP surgery review: trent-meadows
Title: Very poor
Rating: 1 out of 5
Visited: September 2022
The receptionists are the gatekeepers, who appear to decide whether you are worthy or not of an appointment (when you’ve spent a long time on hold already). Some receptionists are super helpful, but some quite honestly seem have an attitude problem and speak to you in a condescending manner. No ability to book online as never any appointments. Been trying to get a diagnosis for extreme tiredness which is affecting my ability to function. According to the receptionist discussing my test results is routine and despite being 3 months into this situation, I can wait 2-4 weeks for this. They have zero compassion. If I could find another surgery I would.
GP surgery review: tutbury-health-centre
Title: awful
Rating: 1 out of 5
Visited: October 2022
receptionists are rude! no answer to an easy question just want to get off the phone, there is never any appointments and when you call the lines are always busy! I understand you are short staffed, but everywhere is short staffed and it is no excuse to be rude to your patients. despicable. I will be moving practise after this awful experience.
GP surgery review: tutbury-health-centre
Title: Who actually gets the appointments???
Rating: 1 out of 5
Visited: August 2022
I've tried to get appointments several times since covid, only actually getting through twice and that was via ringing 111 as it was a cancer scare. I honestly don't know how anyone at the practice thinks this is an acceptable way to run it. I rang up the moment the clock struck 1pm, sat on hold for 20 minutes only to be told all appointments gone and to try again tomorrow. Pathetic service.
GP surgery review: tutbury-health-centre
Title: Thank you
Rating: 5 out of 5
Visited: May 2022
Brilliant GP surgery compared to where we used to live. Receptionists are helpful, the doctors are fantastic especially with children.
GP surgery review: tutbury-health-centre
Title: great practice
Rating: 5 out of 5
Visited: May 2022
i find some of the reviews quite ironic i myself have always had very good experience from the GP and receptionists always very helpfull and i have always been able to get through via telephone i am now asking my family to change to this practice
GP surgery review: tutbury-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: April 2022
Called this morning was told all appointments had gone,try again at 1300hrs managed to speak to doctor who was very helpful,she as booked me in to see her at 1615 today couldn’t get better service than that.
GP surgery review: tutbury-health-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: April 2022
I have been at the Tutbury Practice just over three years and can honestly say the care, respect and help I have received has been of the highest quality. 
From the receptionists, GPs to the nurse and phlebotomist everybody is always willing to help, and go above and beyond.
I ‘unfortunately’ have seen or spoke to many doctors in the past 12/18 months due to my poor health but every single one I have come across has been very understanding, informative, kind and helped me be seen and heard. If they have been unable to answer or address my concerns (my health conditions are quite specialised) they have spoken to other members of staff or signposted me elsewhere. 
Despite the overwhelming pressure they have been under with the pandemic and stretched resources they have all been nothing short of fantastic. 

It can take a little while to get through on the phone, and sometimes there are no appointments available, however, despite this the receptionists have always been happy to listen to concerns, and if needed give emergency appointments out or explain the best way to get help. 

I would, and do, recommend this surgery to everybody, and I genuinely can’t thank them enough for looking after me, continually, with such high standards.

So thankyou all at The Tutbury Practice :)
GP surgery review: tutbury-health-centre
Title: Awful Appointment Booking System
Rating: 1 out of 5
Visited: April 2022
Quite ironic the first question in this review is the date I last visited the practice.... if I could get there, I could leave an actual date. 

This is quite possibly the worst appointment booking system I have come across.

Appointments for the day are released at 8.00am. I called literally as the clock changed only to go through the automated message and be told all the lines are busy. For a further 25 minutes, I continued to call, waited in a queue of 10 people on to be told all the appointments are gone. Why not close down the appointment line when all appointments are gone? 

This is now the third day of trying. A truly awful experience.

I understand the practice is working under difficult circumstances with Covid. However we are now in the 'live with it' phase and the practice just like other organisations must make changes to improve.
GP surgery review: tutbury-health-centre
Title: Impossible to get appointment
Rating: 1 out of 5
Visited: March 2022
Was trying to get an appointment/telephone app, for a week, called at 8 and 1 everyday and when I finally get through all appointments gone. They say ring 111, who’ll then just get an appointment, which is madness, and just going round the block. I only required 5 minutes of the doctors time, it’s impossible. Really frustrating, shouldn’t be this hard to speak to a doctor. Really unhappy with their service.
GP surgery review: tutbury-health-centre
Title: Non caring practice
Rating: 1 out of 5
Visited: March 2022
How do I know that they don't care? Because the same person asks what's the sickness 5 seconds after asking first time. Write down what the patient says! Could not get appoint only could speak to reception.  I have a mortgage to pay for and family to care for. I needed help today
GP surgery review: tutbury-health-centre
Title: Appointments
Rating: 2 out of 5
Visited: March 2022
This used to be the best practice unfortunately you can’t get a appointment any more sit on the phone 45 minutes every day to find no appointment available Eventhough I’ve been asked to contact them for test results.
GP surgery review: wetmore-road-surgery
Title: Waiting time
Rating: 2 out of 5
Visited: December 2023
My wife was In considerable pain having twisted her knee at work we phoned the surgery for 40 mins before a reply ..... she explained the situation to be told a consultation appointment would not be available today ,,,,, so arrangements were made for the next day .. her appointment was for 9.40am she arrived in plenty of time and checked in ... sadly her 9.40 am appointment  extended to 10.20am when finally being called in to her surprise it was not a doctor as requested but a locomm doctor and after a discussion as to her injury was told there was no serious problem it would return normally within a few days my wife was relieved that she did not need surgery but as to the immediate appointment time and the extended waiting time and diagnosis I feel it was a bit of a waste of time
GP surgery review: wetmore-road-surgery
Title: Best GP Surgery
Rating: 5 out of 5
Visited: August 2022
Whole family are patients of the surgery and want to say personally I think they are amazing. Very genuinely caring GPs and staff. Just lost my mother-in-law and they were just brilliant especially the new member of the team Dr  Tufrey ( hope I have spelt it right). I work in pharmacy and deal with most of local surgeries and theses are the best.
GP surgery review: wetmore-road-surgery
Title: My experience of being a relatively new patient
Rating: 5 out of 5
Visited: July 2022
I have had a difficult time with my health in the last six months.  While I admit it can be time consuming and frustrating to get an appointment at times, when I have got through it is well worth the effort. The Doctors I have spoken to both on the phone and face to face have been so helpful and most importantly listened.  Illness is frightening and to have such professionalism and kindness shown in these busy times meant so much to me.  A huge thank you to all Doctors and reception staff.
GP surgery review: wetmore-road-surgery
Title: Fabulous experience
Rating: 4 out of 5
Visited: June 2022
Following a phone call this morning from a doctor I was asked to attend the surgery. The receptionist was vert helpful and courteous. The doctor who saw me was wonderful very understanding and respectful. I do not visit the surgery often but have always been treated with dignity and respect.
GP surgery review: winshill
Title: By far, the best practice in the England
Rating: 5 out of 5
Visited: March 2023
Since joining the practice 3 years ago, as my husband moves a lot with work, we have actually decided not to move house we we can stay with them! I have never known a GP practice care so much about their patients and their community. The practice continues to improve itself day by day! The staff both Medical and non medical are so helpful in what they do, and so friendly. The enthusiasm that they have for their jobs really shows. Each time I have called I have got an appointment or my question answered straight away, and each time I call I am answered within minutes, if not seconds. The building is so clean and welcoming too. As someone who was scared of going to their doctors, I am now no longer thanks to you all. Thank you for everything you all do, from my family to yours
GP surgery review: winshill
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I visited the practice recently,i was very happy with my experience and the friendly staff.I would recommend this practice to anyone.
GP surgery review: winshill
Title: Great Staff, Great Health team, Great Practice!
Rating: 5 out of 5
Visited: August 2022
I am very impressed with the quality of care that I have received. The surgery is well decorated inside, I am loving the online consultations, I work shifts so it is normally difficult for me to contact my GP but at Winshill Medical Centre this has not been an issue. Thank you for the great level of care, and I would recommend Winshill Medical Centre to anyone.
GP surgery review: winshill
Title: Efficient and polite practice
Rating: 5 out of 5
Visited: May 2022
Only joined the practice recently, but it has been most encouraging to be treated like a human being. Many thanks.
GP surgery review: yoxall
Title: Our GP Practice for almost 40 years
Rating: 5 out of 5
Visited: October 2022
Times change, so do staff, and in all the time our family have been with Yoxall Surgery, all members of staff, pharmacy, nurses, reception and doctors, have provided a very good standard of service and care. Always helpful, effective, kind and professional.
GP surgery review: yoxall
Title: Flu vaccine
Rating: 2 out of 5
Visited: October 2022
As well as having no availability for Covid vaccination there are no Flu clinics this year. Absolutely appalling that the local community have to travel to Burton on Trent to access vaccination’s which should be available locally
GP surgery review: yoxall
Title: Fantastic Surgery - much improved
Rating: 5 out of 5
Visited: September 2022
From booking my appointment to checking in at reception, to seeing the GP, I felt totally cared for and welcomed. The doctor was really thorough and reassured me. I was asked to book a follow up appointment and the reception team were helpful and corteous.
GP surgery review: yoxall
Title: Fantastic support
Rating: 5 out of 5
Visited: September 2022
From initial consultation to hospital referral I had excellent service. The whole practice were terrific. Reception, doctors and pharmacist provided first class diagnosis, explanations and support. Thank you
GP surgery review: yoxall
Title: Horrendous Surgery, utter Joke
Rating: 1 out of 5
Visited: May 2022
I have been registered at Yoxall for over 40 years, yesterday I started the procedure the move.  It used to be a lovely friendly place that you would call, speak to a polite receptionist, who would book you an appointment.  You would then see a doctor who would listen to you and then diagnose and treat.  The pharmacy staff would then politely give you any prescription and away you went.  
Now, and for the last number of years, it seems it is a requirement for all staff to leave any hint of politeness, nicety and manners in the car park.  Most of the staff have the most appalling attitudes to people, regardless of age, condition etc.  In the last year or so I have witnessed 3 people bullied to tears for just trying to pick up a prescription!! And a doctor who doesn't document the reasons you are there is dangerous full stop. 
Savey Lane GPs now have a terrible reputation and it is thoroughly deserved. One chat with Abbots surgery and I'm already sure I've made the best decision.
GP surgery review: cambridge-house
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
From initial contact to being promptly seen, absolutely superb service.  Receptionists always polite, always helpful and never imposing or condescending.  Never hard work to get an appointment.  Doctors and nurses actually listen to us.
Second to none in my opinion.
GP surgery review: potteries-medical-centre
Title: frustration over communication
Rating: 1 out of 5
Visited: July 2022
I was sent a reminder about a yearly review - I am over 75. It asked me to ring a telephone number. I rang the number and left my details, as requested. The answerphone message said I would be contacted within 5 working days. I did not hear from anyone, so rang twice more. on both occasions I was told by a machine that I was first in the queue and yet no one answered however long I waited for. I still have not heard from anyone nine days later.
I do not understand why they have given a  number when it seems that it is unavailable, or doesn't have anyone to answer. 
I am very frustrated about this.
GP surgery review: the-moorcroft-medical-ctr
Title: Poor system
Rating: 2 out of 5
Visited: October 2023
Two weeks ago I used the online Patchs system three times, ten days after receiving no responses, I tried calling the practice to get cut off each time.  I ended up going to the practice to sort out ongoing issues.  Luckily I work in the area, I was told that my messages been received and did you press submit.!! Today I tried it again and definitely pressed submit I even went down to the doctors to check it had been received and once again it hadnt
Fortunately the issues I needed sorting were non urgent however heaven help anybody if there was a real emergency or for those like my parents who do not have computer skills or mobile phone .
Sort it out Moorcroft less than impressed with your 'improvements'
GP surgery review: the-moorcroft-medical-ctr
Title: Incompetent service
Rating: 2 out of 5
Visited: October 2023
I had a pre booked appointment to see the diabetic nurse  at 3.30 on 30 October which had been confirmed by text message  i attended the surgery and tried to book in on the machine but could not  the receptionist told me i hadn't been booked in even though she found the booking on the system and the text messages. She told me to sit and wait while she had a word with the nurse after 25 minutes she informed me I would not be seen as the nurse was to busy  and told me to reboot What a waste of my time taking time off from work as well  Totally incompetent  and not given a proper explanation  off this error.
GP surgery review: the-moorcroft-medical-ctr
Title: Awful
Rating: 1 out of 5
Visited: August 2023
The Patches system does not work for working people,  I have tried twice in the past two days to make an appointment.  I work in the afternoon so would need a morning appointment. I was sent a message to book with 3 appointment times, each time I tried the appointments had gone,  told to ring the surgery,  and low and behold I was offered an afternoon appointment again or appointment at Moss Green with ANP. Now offered an appointment in 2 weeks time with a GP and to ring 111 if need urgent appointment . Time to leave I think,  how can this surgery be practising  safely?
GP surgery review: the-moorcroft-medical-ctr
Title: Fab service and staff
Rating: 5 out of 5
Visited: August 2023
Over the recent months I have had to contact the surgery more than i have ever done and I have to say the support and efficiancy of everyone who has been involved in my care has been 10/10.  I have always felt listening to and taken seriously with care and compassion.  I love the new Patches service, it is much easier for working people as it saves you hanging on the phone and the surgery either gets back to you with an appointment or if they can deal with the request without one then they will do.  I can thank the GPs /Nurses who I have seen since April 2023 enough. I work in a GP Surgery myself and I am aware of the challenges.  Keep up the good work.
GP surgery review: the-moorcroft-medical-ctr
Title: repeat prescription
Rating: 2 out of 5
Visited: June 2023
Moorcroft Medical Centre a repeat prescription was handed to my pharmacy 3 weeks ago. They sent a request to you via the electronic method the same day. I ran out of my inhaler yesterday. I’ve listened to your introduction 3 times today on the telephone each time for a total of 2 minutes and 9 seconds to be told that your sorry and you are unable to take the call and then the line goes dead. If this is the way that you have started to run your surgery I’m not surprised that you have 1.7 stars.
GP surgery review: the-moorcroft-medical-ctr
Title: Awful change to online system
Rating: 2 out of 5
Visited: May 2023
Used to be able to request a non urgent telephone consultation easily online, now it’s an 08:15 online form completion, have to rush to complete on the day or it closes down when all appointments are gone , so not much better than the old days of the 8am telephone queue really . Bring back the non urgent online form! I don’t need a same day appointment and don’t want to add to the pressure . Awful.
GP surgery review: the-moorcroft-medical-ctr
Title: Moorcroft using Patches as a crutch!
Rating: 2 out of 5
Visited: May 2023
Whilst the Patches website states this is an ‘alternative’ method to the usual telephone call when booking appointment to see my GP.  Dear receptionists are stating Patches is the only option to book an appointment.  
Which is it huh?!
GP surgery review: the-moorcroft-medical-ctr
Title: Impossible get appointment
Rating: 1 out of 5
Visited: April 2023
I tried several times looking for one appointment and is throw patches online and is not working so I am thinking change my gp because is impossible get appointment.
GP surgery review: the-moorcroft-medical-ctr
Title: Appointment
Rating: 1 out of 5
Visited: April 2023
Whit the new system to book appointment with patches is really impossible get appointment. I tried since two weeks get an appointment and it was unsuccessful so I decide change my gp because I can’t see my gp.
GP surgery review: the-moorcroft-medical-ctr
Title: Patches is not working
Rating: 2 out of 5
Visited: April 2023
I think the patches system penalises working people. I needed an appointment to discuss a medical problem but as I work I am unable to fill the patches online form in as I am driving to work at that time. I did manage to get on the system one day and they sent a text message to book a future appointment, however all the appointments were morning appointments so as I work 9am till 2.30pm I had to book an annual leave just to go to the doctor’s. It’s ridiculous when the practice is open till 6pm but you are unable to speak to anyone. Now the returned text message booking is now only going to be available for one hour I have no chance as I am unable to have my phone on me while at work so will only be able to get an appointment while on annual leave or off sick from work. This service is unacceptable.