janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: woodlands-road-medical-centre
Title: Excellent surgery and services
Rating: 5 out of 5
Visited: May 2022
My GP is lovely, always kind, supportive and helpful. Have been attending this practive for 10 years and experienced good practice, a great service and medical care. Thank you to all the team.
GP surgery review: woodlands-road-medical-centre
Title: Couldn't ask for more
Rating: 5 out of 5
Visited: May 2022
There is a lot of negative comments relating to GPs in the press at the moment - none of this represents this surgery and, in particular, my specific doctor. I have had a few health issues (not Covid) appear during the pandemic and the surgery has been on hand for both phone calls and "in person" visits as necessary. Urgent issues have been dealt with quickly and efficiently. I could not ask for more from either the surgery or my doctor.
GP surgery review: woodlands-road-medical-centre
Title: Poor Comms
Rating: 1 out of 5
Visited: April 2022
I was promised that one of the Partners would contact me following a phone call/email around 3 weeks ago.

They did not contact me.

Following a call today it turns out that they had the email and just chose to ignore it rather than call or reply.

This was to do with urgent medical attention.

I fell very let down by them.
GP surgery review: woodlands-road-medical-centre
Title: Would not recommend
Rating: 1 out of 5
Visited: April 2022
I was allocated Woodlands by the CCG.
I registered online, woodlands then rejected me.

I then spent a week trying to get through by phone to be told I had to come in, as I was COVID positive this was not allowed.

I then called the following week and thier phone lines were shut 45 mins early.

I eventually got through and they refused registration as I did not wish to give an proof of address ( NHS England say this is optional)

They quoted Thier own polices, ( which I cannot find on the system) and claimed this overuled NHS England.

I've since spoken to NHS England and this is not the case.

3 months on and no response to complaint given.
GP surgery review: woodlands-road-medical-centre
Title: poor admin
Rating: 1 out of 5
Visited: April 2022
repeat prescription delivered to Woodlands Rd surgery on Tues 5 April  After signed by the Doctor this is the sent to the Pharmacy with a 48 hour turn around contacted the Pharmacy on Fri 8 April and was told it would be available on Sat 9 when collected 1 critical item was missing.called the surgery am Monday11th for a correction to be sent . 3 phone calls later each lasting between 26 mins  and 40 mins no action has been taken This is however not the first time the surgery have made this mistake  There is clearly the need for better training of the staff I appreciate times are difficult at the moment but spending over 90 mins on 3 attempts to make contact is very frustrating
GP surgery review: shepperton-medical-practice
Title: Doing their best
Rating: 2 out of 5
Visited: December 2023
First the good stuff - you're doing a near-impossible job and I salute you for keeping things running in such trying times.
But I'd love to have just a bit of kindness at reception, really. I don't come to the doctor often and I don't really know what the process is, so a smile and a short word of explanation when I'm confused would go a very long way.
GP surgery review: shepperton-medical-practice
Title: Great friendly service
Rating: 5 out of 5
Visited: November 2023
Called to order a repeat prescription,  the lady who answered could not have been more helpful.  Called me twice later with updates. Outstanding service.
Not allowed to name her strangely, but she was amazing.  Thank you.
GP surgery review: shepperton-medical-practice
Title: Absolutely Useless
Rating: 1 out of 5
Visited: November 2023
Absolute rubbish.

Not interested at all in their patients. I ring at opening time and the phone just rings and rings continually for anywhere up to an hour until someone picks up the phone and drops the call immediately without a word, so you have to start over. The staff are beyond poor.

When you do eventually get through, they have no appointments and you have no option but to call back at 13:00 or 08:00 the following day for a rinse and repeat.

They were not interested in helping me so I went to the hospital, where something potentially nasty was picked up on a CT scan.

The lazy staff at the surgery never update the 111 app which renders it useless.

And when I ask to just speak to my GP about next steps after some news from the hospital I wanted further information about, I have to book an appointment, which I can never get.

Its easier to meet a celebrity than it is to get an appointment at Shepperton Medical Practice.

Avoid like the plague. I'm going to A&E for everything now because of this utter joke of an establishment.
GP surgery review: shepperton-medical-practice
Title: An Utter Shambles
Rating: 1 out of 5
Visited: July 2023
Referred to the Shepperton Medical Practice (gp) by the 111 service.

Called smp at 08:00. Kept getting line busy response. 

Eventually got through to the switchboard after an eternity of listening to awful queue music. Phone rang a few times before the call was dropped.

Tried other options in the menu and still kept getting calls dropped. 

After 45 minutes of trying I finally got through to a rather rude and abrupt receptionist.

Explained the issue. No appointments left. I mentioned just going to a walk in instead. The receptionist then offered me an appointment for 8pm with one of their doctors which would be ideal. I accepted.

Got the text through some time later telling me my appointment is at Ashford Hospital!!!

Can't get there and this was not explained to me by the receptionist. I was under the impression that it would be in Shepperton.

I went to a walk in. I saw the triage nurse, who said they would speak to the smp and get an appointment for tomorrow as I really need to see someone.

She came back after some time and was told that the smp had blamed me for everything stating that an appointment was offered but I turned it down. Yes. In Ashford!!!!

The smp refused to make an appointment for the next day.

Disgraceful service. I give up using it. If I keel over, I keel over.
GP surgery review: shepperton-medical-practice
Title: Doing a difficult job
Rating: 4 out of 5
Visited: April 2023
I’ve tried to phone as suggested but no luck so far.  I don’t blame the surgery staff at all.  There are more & more flats being built which means more patients for the surgery and no extra staff to cope with the influx.  As far as I’m aware the surgery deal with urgent matters quickly and are supportive.
GP surgery review: shepperton-medical-practice
Title: Variable success
Rating: 2 out of 5
Visited: April 2023
I rang 44 times this morning and a busy signal seems to be default setting!  I downloaded nhs app that’s not much help.  Like someone else who commented -  I give up with nhs service.  Too many patients too few doctors.  I’m sure the staff do their very best but it’s a matter of does  one  have a few hours to waste trying to actually Speak to someone.
GP surgery review: shepperton-medical-practice
Title: Bedside Manner
Rating: 2 out of 5
Visited: March 2023
I've been a patient at this practice for a number of years and my experiences have varied dramatically and on occasion have been downright awful. Today I phoned the reception as I had not received any feedback from recent tests. I found the responses rude and dismissive and after being told that no one had contacted me because the results were OK so no one needed to I had to point out that the doctor themselves had said the first test were potentially unreliable so after results are returned (suggested turnaround 1 week but I waited 3 before contacting myself) there would be contact and a follow up appointment. This did not lead to me being booked in, it led to the receptionist telling me I needed to call tomorrow before 8 as they had no more appointments today (I did not insist on an immediate appointment despite the delay). This is simply not good enough from the people on the desk (the face of the practice) or from the person who was supposed to follow up. Prostate cancer is one of the most serious threats facing men today and we're often told we do not take it seriously enough yet the hoops I've had to jump through simply to get through reception and to get tested are not really acceptable, especially considering the fact I'd instigated this as a result of the death of a close family member from the disease.
GP surgery review: shepperton-medical-practice
Title: Upsetting Service at Reception
Rating: 1 out of 5
Visited: March 2023
I received a really good service from receptionist 1 in the morning who was willing to help (get me an appointment through unofficial ways) she said, "only because you're nice"... I mean, that's lucky for me I guess!? 

Receptionist 2 later that day, and here's what I got after I was after some further assistance, quite the contrast. And I quote: "I can't be bl***y doing with this!". "Rude?! I am not rude!". "No I won't tell you my name - Go find out yourself...go on". "Oh go make a complaint then" and "Byeee" in a mocking tone. 

Really upsetting, confusing, concerning. How can NHS staff be like this to a (and I quote) "nice" person? And seriously, niceness or not, it's irrelevant. I was a person in need of care. I feel uncomfortable to go back now for care there. I also feel like a formal complaint would not be taken seriously, as she sounded very confident in her ability to be such a bully to a patient without consequence. So many reviews online about the same type of thing happening time and time again.
GP surgery review: shepperton-medical-practice
Title: Frustrating experience
Rating: 2 out of 5
Visited: January 2023
Tried to make appointment, called early Monday  no answer on phone. Tried early Tuesday, got through after a long wait. Made appointment for 3:50pm. Later the same morning, had a call, moving my appointment to 3:30pm, which as I was at work was not great. But to help out I agreed. I arrived at 3:20. Surgery fairly quiet. 2 receptionists. Just me to check in. When the receptionists had finished their conversation,  receptionist 1 asked my details but could not find me, meanwhile another patient arrived and checked in by receptionist. 2, for the same timed appointment with the same doctor! I mentioned this to staff, she mumbled something and checked me in. I waited, other 3:30 patient went in at 3:30, then a male patient, I went to reception at 3:55 to find out what was happening and was told I should be next. I went to see Doctor at 4pm. He was kind and helpful. But my overall experience was poor,and the worst thing is no one apologised, if someone just said sorry it would make such a difference.
GP surgery review: shepperton-medical-practice
Title: Fantastic service
Rating: 5 out of 5
Visited: November 2022
I had a life threatening allergic reaction to something I had eaten and went to the surgery in a state of sickness, fainting,breathlessness and an itching rash all over the top half of my body.  The on duty doctors acted immediately to stop my suffering and called an ambulance to take me to St. Peter’s. I had thought I was dying and was so grateful to the doctors at the surgery when my pain was eventually stopped and I wrote and told them so. I could not have asked for more speedy attention and careful attention.
GP surgery review: studholme-medical-centre
Title: Very good surgery
Rating: 5 out of 5
Visited: January 2024
I had to see a nurse today in the asthma clinic. She was very professional. Listened to what I had to say about my asthma and treatment of it. She then explained the newer treatments, allowed me to try and is improving my ongoing treatment. The medical treatment at the surgery gas always (over 40years) been excellent. Sadly now there are not enough GPs. However they are always caring when you see them.
GP surgery review: studholme-medical-centre
Title: Quick & easy experience
Rating: 5 out of 5
Visited: December 2023
Asked to come in for asthma review due to a change to both my inhalers. The nurse practioner i saw was very pleasant, knowledgable & helpful in explaining everything. She took my bp, pulse & weight & gave me feedback on these as well.
GP surgery review: studholme-medical-centre
Title: Very professional service
Rating: 5 out of 5
Visited: December 2023
Had a Doppler check of both leg arteries today. Check was carried out professionally and I was kept informed at all times.
GP surgery review: studholme-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
Had a general physical checkup with the nurse. The appointment was on time and the nurse was a very caring person who listened and made recommendations. Thank you for a great first visit.
GP surgery review: studholme-medical-centre
Title: Can no longer seem to get seen or speak to anyone
Rating: 2 out of 5
Visited: October 2023
After many years of being v happy with this surgery I’m afraid to say I just can’t seem to ever get through. I work and it seems unless you are available all day to sit on the phone you might as well give up. I was 27th in the queue on the phone. After 45mins they cut me off. Called back and after another long wait got to speak to someone who said they no longer provide the service I needed. She then text me details of a clinic with the only available appointments in Wood Green - over an hours drive away. I’ve been trying to ring back ever since as I really need to speak to a GP about my symptoms first but every time I call I get told they’ve closed the phone lines as they’ve reached capacity for the day. Feels hopeless. Over four months of this and still can’t even speak to a GP.
GP surgery review: studholme-medical-centre
Title: I recommend this practice
Rating: 5 out of 5
Visited: August 2023
Called at 08:00, was No.21 in queue after just 10 minutes, got through to a lovely receptionist, she was very efficient. Helped to arrange a phone call then a home visit on the same day. Blood test done and all questions answered with another phone call later in the day. Very happy with the service and advise this practice gave my elderly relative.
GP surgery review: studholme-medical-centre
Title: Appointments
Rating: 5 out of 5
Visited: June 2023
Changed the way you book appointments. Previously had to fill in an online form now you have to call. Second day of trying to call but unable to connect. Tried online to cancel an appointment message asks if you're registered with NHS app select yes.
 Appointment booking is unavailable directly through the NHS app. Would it not be a good idea to have some sort of communication on their website.
GP surgery review: studholme-medical-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: June 2023
I rang with an urgent request for my daughter who is type one diabetic, a fantastic receptionist and doctor arranged for an electronic prescription to be sent immediately. This was done within two hours and sent to a pharmacy out of the area. They were brilliant
GP surgery review: studholme-medical-centre
Title: Always manages to get an appointment
Rating: 5 out of 5
Visited: June 2023
Had a text confirmation re appointment that I hadn't made so had to call the surgery to ascertain if the appointment was for my daughter or myself (this might be something the surgery needs to change when sending a text message. A parent will have the same phone number as the child so maybe add the name of the patient to the text message to save us having to phone in). I was able to change the appointment to a date that suited me and the lady I spoke to was polite, professional and helpful.
GP surgery review: studholme-medical-centre
Title: Absolutely shocking service
Rating: 1 out of 5
Visited: June 2023
You can never get an appointment - they telephone staff don't seem to listen to a request and do anything to get you off the phone.  I requested an urgent doctors telephone appointment to obtain pain medication - earliest phone appointment that I was told was available was in 2 & 1/2 weeks time.  Lady on switchboard says no other appointments available I would just have to wait.  The service is shocking.  However funnily enough when I needed a document signed that they charged for they managed to get it squeezed in ok!!
GP surgery review: sunbury-group-practice
Title: poor service
Rating: 1 out of 5
Visited: November 2023
I was requested to see the doctor for a repeat prescription. The appointment for made for 10.30 over the phone I turned up and on the booking screen it was canceled as I was too late at 10.33. At 10.40 on my phone, I received a reminder of the appointment to attend. I was told to wait in reception. I waited 1 hour 10mins and then left. with not seeing anyone.  I was told I would need to call the next day for a new appointment just for a simple repeat prescription for some cream.
GP surgery review: sunbury-group-practice
Title: Worst appointment ever
Rating: 1 out of 5
Visited: September 2023
Doctor commented on how much weight I’d gained. Didn’t listen when I asked for help. Extremely dismissive of other health professionals ideas and advice
GP surgery review: sunbury-group-practice
Title: Horrendous
Rating: 1 out of 5
Visited: August 2023
Absolutely horrendous doctors surgery. I really do dread ringing them or trying to book any appointments as every single time without fail there is some sort of problem with the receptionists. I have to pluck the courage up to speak to them. I think in the last year of being registered here I have maybe had one helpful receptionist. The doctors and nurses here are great however god forbid you need to actually communicate with a receptionist directly. There have been numerous times that I have been left in tears after phoning and visiting them they really set of my anxiety. Shortly after having my babies I have experienced postnatal depression and the lack of empathy and forcing me to tell them directly my problem when I have told them it’s urgent and i would rather discuss embarrassing and intimate and private things with the doctor directly but they refuse to help if I don’t tell them the whole details. I’m sorry if it’s harder for you to help someone but sometimes all someone wants is a bit of help, support and privacy without having to broadcast every single detail of everything going on in there life to every single person. A bit of understanding and compassion can go a long way. It doesn’t cost to be nice to people. You don’t know how people are feeling or what they are going through. I can’t imagine how people at really low points in there life feel speaking to these people. 

Disgraceful is all I can say.
GP surgery review: sunbury-group-practice
Title: Good practice
Rating: 5 out of 5
Visited: June 2023
Overall my experience has been good to very good with helpful advice and assistance from all concerned at the practice.  Unfortunately they are unable to  solve my problem, it being beyond their remit and they have to leave it to the wider medical profession, which is another tragic story altogether.  About which  I would like to speak to a Doctor as soon as possible.
GP surgery review: sunbury-group-practice
Title: Excellent Care
Rating: 5 out of 5
Visited: June 2023
I don't often need to bring my children to the doctors but over the past few weeks they have needed to be seen and on each occasion they have been treated promptly and with care. I feel like the current system for booking etc is working great and so much easier. Thank you Sunbury Health Centre!
GP surgery review: sunbury-group-practice
Title: Kind understanding Dr
Rating: 5 out of 5
Visited: April 2023
My mother was uneasy feeling that she was wasting the doctors time.  Her Dr was so kind and understanding with my mother. So professional, thorough while being down to earth. Always have a good experience at this surgery. But this was the best. 
Thank you for all the wonderful work you all do
GP surgery review: sunbury-group-practice
Title: So grateful
Rating: 0 out of 5
Visited: February 2023
I have had a swollen mouth for a few weeks which I kept hoping would clear and caused me a lot of discomfort.  I had a phonecall appointment with the Duty Doctor on the same day of my request who prescribed me drops which have cleared the problem so quickly.  It is such a relief to be free of pain and be able to get back to functioning.  Thank you so very much.
GP surgery review: sunbury-group-practice
Title: Great kindness
Rating: 4 out of 5
Visited: November 2022
The reception staff could not have been more kind or patient in explaining the on line process to request help and a sick note whilst I was sick with COVID.
Thank you all for your care, kindness & professionalism. Stay safe & well.
GP surgery review: sunbury-group-practice
Title: Not great service at all
Rating: 2 out of 5
Visited: September 2022
I am writing this with the most frustration.  
Just trying to get through is an ordeal. had nearly an hr wait to get through.
When you get through - they tell you to use the internet.
You tell them the internet forum is not working as they have Internet issues.  They refuse to write it down and pass it to the doc...
They say call back Monday!!!
All you want is two minutes with the doc to clarify that you want to go ahead with some treatment...
They wouldn't even take a message!
Can’t use pen and paper???
I have found since dealing with them with my elderly mum that they are so unwilling to bend in any shape or form, when to be honest a couple of minutes of someones time would or could resolve some major issues going on.
I would not recommend this service to anyone.
Appalling.
GP surgery review: sunbury-group-practice
Title: Rude and unproffesional receptionist
Rating: 1 out of 5
Visited: July 2022
We recently attended the practise and after having issues at the previous visit regarding bloods tests the doctor wrote a note which was given to the receptionist. They called the doctor an "idiot" in front of me at the reception desk.
The receptionist are extremely rude and short tempered. They act as if they know better than the doctors and nurses and do not listen to patient requests. When making a complaint to the practise you get no reply other than a "we will look into this matter", this was months ago.
The doctors and nurses are great, but the receptionists make the entire practise terrible.
GP surgery review: upper-halliford-medical-centre
Title: Do any real doctors work here?
Rating: 2 out of 5
Visited: October 2023
I have never seen a doctor, just the ‘GP assistant’ who is unable to give expert advice (not his fault).
I am always directed to email in  when asking for specific advice or guidance. 
I think this is just a sort of prescription processing centre. 
Reception staff always lovely though.
GP surgery review: upper-halliford-medical-centre
Title: Understaffed/under resourced
Rating: 1 out of 5
Visited: August 2023
There only seems to be one consistent doctor at the surgery - and then a rotating door of locums. 

Whenever I have called to make an appointment for the same day I have spent around an hour on hold, sometimes more. When calling later in the day to make more long-term appointments the situation is no better, again 45 minutes on hold. 

Phone appointments are often given, with a 2 hour window which is often not met. If you miss the call, they don't call back. They may then ask you to come in at any given time. There is no understanding that people have lives to lead - work/childcare/transport to balance. 

The receptionist and doctor themselves are always kind/polite/caring but often this is lost in the frustration caused by seeking medical help in the first place.