janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: st-davids-practice
Title: Awful practice. If you get to see a GP - you're very lucky
Rating: 1 out of 5
Visited: March 2022
Before the pandemic, this was a great surgery, since then it is awful. Phones don't get answered. You have to submit online forms to get an appointment and then you only get a phone appointment, which will happen at a random time during the next 48 hours, if you're lucky, often you get overlooked. You don't get called by one of the GP's listed & most of the time it sounds like a PA working off a checklist. You might get a blood test referral & then the results come to you by text. Sometimes they say they've sent the results to a hospital department for guidance but then you never hear from them again! Other times the text tells you that they aren't familiar with the results, so have sent a request to the hospital for guidance! Again you never hear back.
GP surgery review: st-davids-practice
Title: Good service
Rating: 4 out of 5
Visited: March 2022
Depending on the doctor consulting you sometimes  I need to seek alternative opinion elsewhere. Overall trust to doctors experience is high, sometimes need improvement depending on who’s is consulting or the nature of a problem.
GP surgery review: st-davids-practice
Title: Always happy to help abs support my family
Rating: 5 out of 5
Visited: February 2022
The practice has always been prompt in arranging an appointment either in person or virtually and the dr’s are supportive and always happy to help
GP surgery review: st-davids-practice
Title: Wrong info on website
Rating: 2 out of 5
Visited: February 2022
Although open from 8.00 phones are not until 8.30, nothing on website advises this. Also no emergency appointments only offered following week.  I was told to go to a walk in centre for one on the day. Very bad service lately.
GP surgery review: st-davids-practice
Title: Good practice
Rating: 4 out of 5
Visited: January 2022
Staff and doctors are friendly and helpful. Most of the time my family and I needed their help they supported us with attention and good care.
GP surgery review: st-davids-practice
Title: Good practise
Rating: 4 out of 5
Visited: January 2022
I was looked after by the nurse after an operation on my shoulder
She was very gentle in removing my dressing and very caring.
I felt well looked after
GP surgery review: the-practice-feltham
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
Extremely friendly staff,very thorough in explanation, very clean environment and very efficient, I was highly satisfied
GP surgery review: the-practice-feltham
Title: Time
Rating: 3 out of 5
Visited: September 2022
Waiting time to see/speak to GP is to long,i have to wait 3weeks to speak to GP for blood test results.
GP surgery review: the-practice-feltham
Title: Getting an appointment
Rating: 3 out of 5
Visited: August 2022
Waited 4 weeks for GP appointment then when attended appointment had to wait 1 hour to be seen, appointment then rushed but GP was friendly
GP surgery review: the-practice-feltham
Title: Absolutely awful
Rating: 1 out of 5
Visited: May 2022
I’m trying to book a face to face appointment after 2 calls with doctors and playing guessing game! Calling on the dot at 8 am and line is busy for 20 min and then you are 10 or more in the queue for another 30 min and when finally someone answers there is no appointments at all! I found this ridiculous! 4 days of trying and still didn’t get my appointment
GP surgery review: the-practice-feltham
Title: Great pracitce... when you can get through
Rating: 3 out of 5
Visited: January 2022
You're often on hold for absolutely ages, and when you're first in the queue it rings for another 5 minutes. Then it's a game of pot luck whether it's answered or the call drops out! How can you even think about getting an appointment when they don't answer their phone?
GP surgery review: greenford-avenue-fhp
Title: Great doctors and nurses
Rating: 5 out of 5
Visited: March 2023
The doctors and nurses and receptionist at the greenford family health practice are always verry helpful and the most kind full people, they definitely go above and beyond for there patients, I absolutely would recommend this practice a thousand times.
GP surgery review: greenford-avenue-fhp
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
My family and I are lucky to be patients in this family health centre. Amazing doctors, nurses and receptionists. We always manage to get face to face and telephone appointments. God bless you all. A big thank you to Doctor Sadhara for looking after my patients with so much respect and care. I am lost for words. Keep up the great work.
GP surgery review: greenford-avenue-fhp
Title: Go practice apt
Rating: 5 out of 5
Visited: March 2023
Efficient and timely apt, 
Gp most helpful and proactive in seeking further apt & support for patient, providing emotional support and reassurance
GP surgery review: greenford-avenue-fhp
Title: Great GP Practice
Rating: 4 out of 5
Visited: October 2022
This is a good GP Practice.
The Clinicians are caring.

Reception staff are helpful and do their best.  Sometimes, as Patients, it can be frustrating when we cannot get what we want when we call in and this frustration can, inadvertently, be taken out on the Reception staff.  They are doing their best considering the huge pressure on NHS and GP services. Kudos to them for trying their best and having to detail with angry and rude patients who sometimes have unreasonable expectations, which I know I have sometimes had.  I have an elderly and sick mother who I care for and sometimes I want things done quickly and immediately  and it can't always be done this way.  There are other patients also who need help.

Thanks to the Practice and its staff for doing their best - and apologies if I have come across as rude sometimes due to pressure from work, home life and becoming a new and unexpected carer for a family member.
GP surgery review: greenford-avenue-fhp
Title: Excellent customer care and great service
Rating: 5 out of 5
Visited: June 2022
Excellent customer care by Receptionist and excellent clinical care from Advanced Nurse Practitioner
GP surgery review: greenford-avenue-fhp
Title: Brilliant practice
Rating: 5 out of 5
Visited: January 2022
I have always been treated with greatest respect at this practice, friendly staff excellent Doctors and Nurses
GP surgery review: westseven-gp
Title: Great local based practice
Rating: 5 out of 5
Visited: June 2023
Great gp and support staff.
Clean and welcoming surgery
Good location. No need for parking, which isnt available but Accessible with local transport
GP surgery review: westseven-gp
Title: Responsive and caring
Rating: 5 out of 5
Visited: June 2023
An engaged, caring and genuinely attentive medic who responded with tact and sensitivity to my anxiety. Left feeling informed and reassured
GP surgery review: westseven-gp
Title: Lovely experience
Rating: 5 out of 5
Visited: June 2023
I have been seen by my doctor or any other doctor on duty at the time l have been given. Everytime l needed to see a doctor, l have been lucky to have an appointment. During all the times l have come to the surgery, doctors have been very helpful in advising me with problem l had at that time.
 People working at the reception desk have been very welcoming. If l asked any question about my appointment, they have helped me to get the correct information. It has been and is still lovely to attend Hanwell Health Clinic.
GP surgery review: westseven-gp
Title: Fantastic service!
Rating: 5 out of 5
Visited: May 2023
Saw a lovely lady doctor yesterday afternoon. Referred for X-ray and attended at 9am this morning. GP texted me the result 5 hours later. 
So pleased to have these guys looking after me. 
Thank you!
GP surgery review: westseven-gp
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
This surgery is really great so efficient 
The doctors are swift to act and all the staff are very professional even when it’s like a mad house in reception 
It’s very handy having so many NHS services in one place 
Shame the building can’t be larger on the top floors
GP surgery review: westseven-gp
Title: Systems in office inefficient
Rating: 3 out of 5
Visited: May 2023
Called for an appointment at 8:00 am on 4th.  Pressed option for called to be returned as I was 15th in the queue.  Didn't receive a call back.  Repeated the process at 8:20 am.  No callback.  As it was necessary, I received a prescription called and waited for 55 minutes, only to be told I needed to call again at 8:00 the next day. Called the next day.  I asked for an online appointment which I got.  I received a message saying my prescription was available to be picked up at 12.05. I cycled to my chosen pharmacy at 4:45. The pharmacist told me the prescription had been sent, but they were unable to give it to me as it needed a doctor's signature.  Waited at the pharmacy for an hour, and still no signature or prescription.  Two questions - why didn't I get a call back from the 8 am calling queue? Why was I informed my prescription was ready when it wasn't?
GP surgery review: westseven-gp
Title: Very caring and thorough
Rating: 5 out of 5
Visited: April 2023
I have had excellent care from the doctor at this practice. He is very caring and kind. In my experience they are very quick at responding to online requests by phone, or making a face to face appointment if required. I am very happy to be with this practice, and would recommend them to anyone.
GP surgery review: westseven-gp
Title: Poor service
Rating: 1 out of 5
Visited: March 2023
Abominable service! West Seven surgery used to be one of the best in London. However, the quality of service went massively downhill. I don't know what happened but it's really poor now.
Very rude and untrained receptionists. I was given a face to face appointment for 9:30, only to be called by the GP 10 minutes before the time and as I missed the call, I was only rebooked for one month later, desire suffering from a serious chronic illness and in desperate need to see a GP.
I'm 100 per cent sure the appointment was face to face, not over the phone. I've got a text confirming the 9:30 appointment and came to the surgery but wasn't seen. 
I felt let down and poorly treated.
What a shame that such a good surgery is now a shadow of itself.
GP surgery review: westseven-gp
Title: Very helpful, caring practice.
Rating: 5 out of 5
Visited: March 2023
Receptionist was very helpful when I rang in the morning, and having asked what the problem was they were able to offer an appointment that morning. Gp was very good and assessed problem and appropriate medication and gave advice. The whole thing was stress free and easy, which is what you need when you feel unwell. Along with seeing the GP/appropriate health care person face to face, I have used eConsult and Telephone Appointments in the past and find the practice equally responsive in dealing with these. I am so thankful to be a patient at this practice.
GP surgery review: westseven-gp
Title: Name taken out second time
Rating: 1 out of 5
Visited: March 2023
This instance is happening for the second time !!
Received a letter from surgery that my name is no longer with them as I do not come under the catchment area. It was a shock as this was resolved for me previously and has come up again. What is strange that my partner and other family members are still on the records and somehow just my name is out. The receptionist was very incompetent of giving any valid reasons for this and I am very appalled with the non professional behaviour. I have been with this surgery for past 8 years and suddenly it’s just my name being cut off and no other family member is receiving out of catchment area letter. I even emailed the surgery but unfortunately for a vague response and did not help. 
I am really appalled with this.
GP surgery review: sterndale-surgery
Title: Great Practice up to several months ago
Rating: 3 out of 5
Visited: November 2022
I have always been happy with Sterndale Surgery. However, I ordered my regular medication online and was supposed to be ready on 22/11/2022. My Finastride 5mg was not ready by 24/2022.  So, I phone surgery a lady said it would be ready by 25/11/2022!  It was not ready again!  Today 28/11/2022 phone surgery again and I was told it would be ready in 48 hours.  Finally, three months ago I received my Finastride number of dates later and it has happened again now.  I have run out of this medication!!!!
GP surgery review: sterndale-surgery
Title: Going the extra mile
Rating: 5 out of 5
Visited: November 2022
Superb professional and friendly service from a team that goes the extra mile. I was at fault this week in missing an appointment but the team moved heaven and earth to remedy things for me within 24 hours, and with a smile.
GP surgery review: sterndale-surgery
Title: Some uncaring staffs
Rating: 2 out of 5
Visited: September 2022
Some member of the staffs lack any compassion or do not show any desire to work with patients. One of the receptionist is rude, cuting you in the middle of your explanation, argumentative. The only nurse seems to be tired to work and bluntly ask you to rebook the appointment as soon as you sit down. The GPs seem ok, but these 2 need to either change job, or train to be caring people. This is the minimum requirement in the health sector
GP surgery review: sterndale-surgery
Title: Best Practice
Rating: 5 out of 5
Visited: September 2022
Amazing reception team, best doctors . Never had any issues in last 13 years. The reception team has always been helpful, they respond to phones and emails. Have managed to get a doctor whenever have contacted the practice.
GP surgery review: sterndale-surgery
Title: Fantastic Help from a Receptionist Today
Rating: 5 out of 5
Visited: June 2022
I had a very traumatic time yesterday evening and am dealing with some onerous health and social issues but this morning I spoke to one of the receptionists (I don't think I am allowed to say her name but she is a lovely lady and knows who she is) and she has really made me feel reassured.

She listened as I poured my heart out with kindness and respect and I felt really heard.

We are living through difficult times I know and I think GP Surgeries must be under considerable strain but I have received consistently great service from this Practise most of the time. Even when my circumstances have been very trying for me and as I recognise dealing with deep levels of trauma cannot be easy for them they have been kind and efficient.

We read such horror stories in the newspapers about when things go wrong but I think on the whole most of the NHS staff are heroes.

I would not hesitate to recommend this Practise
GP surgery review: sterndale-surgery
Title: Best practice in London
Rating: 5 out of 5
Visited: June 2022
Have been to the practice several times in the last 12 months and they are also very quick to respond to calls and online consultations, and the best service and facilities of the NHS can be found at Sterndale Surgery.
GP surgery review: sterndale-surgery
Title: Personal and care
Rating: 5 out of 5
Visited: May 2022
Easy to talk to and special mentioned of the receptionist who are very helpful and reassuring as a first point of contact is very approachable and spends time going over the health issues on hands.
GP surgery review: sterndale-surgery
Title: Caring practice
Rating: 5 out of 5
Visited: May 2022
The reception teams at this surgery are reassuring, caring and always do over snd beyond to help.  They make the first step of what can be a difficult visit, less so. A big thank you to them.
GP surgery review: sterndale-surgery
Title: Worst Practice in London!
Rating: 1 out of 5
Visited: April 2022
very rude receptionists, the worst type of people I have delt with in a professional manner in my 30 years on this earth. My mum who is 70 has to fight to be seen and get medication. Was given a form to fill in by vitality and they decided to charge me for it, just to fill in one or 2 lines. I see all these positive reviews and it makes me seriously doubt them all. They just moved to a new location because they wanted to rent somewhere free so such a coincidence these reviews have a come in the last few months.
GP surgery review: north-end-medical-centre
Title: Appalling
Rating: 1 out of 5
Visited: April 2022
The average call response time in my last six attempts is 45 minutes, and I have consciously varied my times to see if there is any way I can speak with someone quicker. 

The reason I have to call is to ask for a repeat prescription. The reason I have to call is because no matter how many times I ask for the practice to do this (GP approved) and also apply via the system - I am consistently let down by some kind of fault, which results in me going for days without my medication. 

There is a severe lack of in-person appointments available - I have been quoted 7-weeks until I can have a review of my asthma with a nurse. Where the practice does offer telephone calls for reviews (I'm not sure how you can take a test on the phone) - we are merely given a window where the pharmacist will call back. Unfortunately, I do also have a day job which means that someone calling within a 3-hour window isn't terribly helpful. 

I felt obliged to share my frustrations, as I can completely appreciate that the NHS is under significant pressures, however there must be individuals (in more need than myself) in this particular area who are feeling the affects of a practice that quite clearly does not feel obliged to offer a better service. 

Every call with the help desk feels like I am disrupting their day by making simple requests that impact my well-being.
GP surgery review: north-end-medical-centre
Title: Supportive
Rating: 4 out of 5
Visited: April 2022
I would to place on record the support and emphaty that I have been receiving from my drugs Councillor  over the past couple of years....Conn Healy
GP surgery review: north-end-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
I've been unwell for several weeks and do have an underlying health condition - nothing dire - but it's ongoing.

The GP called me twice to ask how I was and made time during my check up to listen to me concerns - I thought it was very considerate of her - given the time pressure they face.
GP surgery review: north-end-medical-centre
Title: Horrible experience with receptionist
Rating: 1 out of 5
Visited: January 2022
In the last months extremely complicated to manage to speak with a doctor. After months calling its always been 111 the line helping me, prescribing me and ordering my tests. I called 5 times today and the receptionist treated me really aggressively. It's a medical center and they are expected to have empathy. I understand that they are under a lot of stress but they cannot treat patients like that. The reception staff is extremely aggressive l, they hang out the phone and they never give you appointments. I will change to other medical center. The manager of the center should do something. Patients cannot be treated like that
GP surgery review: park-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2023
I phoned in with an issue . A GP phoned back same day and we had a long call, about 35 minutes to go through a very thorough verbal health check.
He arranged various tests, faecal, lung X-ray and blood tests, via Charing Cross Hospital for the X-ray.
Within three weeks all results were available and a different GP called to run through the results, around 15 minutes .
She was excellent too .
The general ease of access to a GP at this practice and the support given is first class.
GP surgery review: park-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: February 2023
Yesterday I had a most positive phone call from the practice pharmacist to review my blood pressure medication. He could not have been more helpful and clear. He explained the reasons for my medication and that looking at all the recent results I should remain on my current regime. He also made a plan going forward. 
It was excellent care. I am lucky to be a patient at this excellent practice
GP surgery review: park-medical-centre
Title: Exceptionally good practice
Rating: 5 out of 5
Visited: January 2023
Park Medical Centre review 

I’ve had multiple good experiences with Park Medical Centre since we moved into the area a few months ago. My most recent good experience started with a phone call from a member of the prescription medication team. (I’ve never before experienced that from a health service surgery.) He called after 5:00pm and spent close to 45 minutes talking through my health history and medications. At one point, he suggested that I speak to a doctor, and arranged for that to happen the next day. The next day, I received two calls from a doctor. I missed the first call and he made a second attempt later. He, too, was extremely patient and thorough. He suggested that I arrange a blood test and submit a urine sample, and both were done two days later. I have a follow-up appointment fixed with the doctor in a couple of weeks to discuss the test results. A month or so ago, I had an appointment with a different doctor. It was arranged on the same day I called the centre. She, too, was patient and reassuring. Later the same day, she sent me a referral letter to arrange to see a specialist through the health service, or privately if I was too anxious to wait.   

My daughter and her two daughters are patients at the centre, and they’ve always has positive experiences. Response times and visits are always efficient and reassuring. We’re very fortunate to have the Park Medical Centre as our surgery.
GP surgery review: park-medical-centre
Title: This whole practice is being ruined by the admin staff
Rating: 1 out of 5
Visited: January 2023
receptionist are rude and very fast to fob you off. tried making an appointment and there asking me for every detail on the problem i had to be then told to ring back in the morning for appointments when id been on hold for over an hour waiting in the morning que! 
medications are never ready on time and the reception staff blame the chemist staff for the delays sometimes when they haven't even sent them the prescription yet!
one day you can order your prescription over the phone the next your told to come in to the red box email or i can add an extra waste of time and ask the chemist to do it for them to end in the same result, prescriptions late!
ive seen many people complaining when im in and the way reception staff talk to them is ridiculous , just a month ago one shouted at a old man who then left confused in tears as they had sent him a sms to come in and they told him to call in the mornings not listening to the fact he cant get threw hed been trying over a week.  as we have all had to with this surgery.
GP surgery review: park-medical-centre
Title: Great GP practice
Rating: 5 out of 5
Visited: September 2022
Finally found a GP who takes their time and truly listens. I felt very taken seriously and both reception and medical staff are kind and great
GP surgery review: park-medical-centre
Title: Excellent practice in every way.
Rating: 5 out of 5
Visited: September 2022
Staff are always helpful, friendly, professional and patient. Whether it’s GP’s, Reception, Nurses or the Pharmacist, the service is brilliant. General information by text is also helpful and efficient. The NHS at its very best.
GP surgery review: park-medical-centre
Title: Awful out dated service!
Rating: 1 out of 5
Visited: September 2022
I’ve had an ear ache now for weeks - it is getting worse causing dizziness. This surgery keep fobbing me off to the walk in!! I work full time and I can not book an appointment in advance. Where is the duty of care? This surgery needs to be investigated!