janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: lion-health
Title: So helpful
Rating: 5 out of 5
Visited: October 2023
Booked an appointment for myself and husband online, one after the other. The locum who saw us was so kind and thorough, it's been a while since my last GP visit so I'd saved a list of issues and she reassured me on everything, going above and beyond to help. The Dr was equally as thorough with my husband and we left feeling heard, and like we had been taken seriously and treated with real care. Thank you.
GP surgery review: lion-health
Title: Great experience
Rating: 4 out of 5
Visited: September 2023
I wanted to praise the surgery for their help when I attended  with my daughter who was not in a good way mentally. 
We were told a doctor would call my daughter back as soon as possible 
A doctor from the surgery called us back straight away and my daughter was seen within 15 minutes. 
I just wanted to praise the reception staff and the doctor for their prompt and caring attitude. It helped me and my daughter at a stressful time.
GP surgery review: lion-health
Title: Concerned
Rating: 3 out of 5
Visited: September 2023
Having managed to avoid catching flu and covid I rang this morning to book my vaccinations and am  little concerned to find that the first appointment I can get is 21st October. We have followed all instructions and advice since March 2020 so was surprised that I have to wait nearly 6 weeks to protect myself. Hopefully by continuing to restrict my activities I will be able to avoid these illnesses again which will be good for me and save the NHS.
GP surgery review: pedmore-medical-practice
Title: Disappointed.
Rating: 3 out of 5
Visited: November 2023
It seems very few staff understand the people they are dealing with are unwell and as such are not always the most understanding or tactful. As a result people like myself avoid visiting the Dr's when we really should be.
GP surgery review: pedmore-medical-practice
Title: New staff
Rating: 3 out of 5
Visited: May 2023
This is a Doctors practice not a solicitors office or a brickyard and any new staff should be employed with the required skills. Empathy, sympathy and consideration for it's patients being main priority. After over 50 yrs history with them I've just had a phone battle with an automaton with the telephone skills of the speaking clock... A truly horrendous experience just trying to reorder prescriptions for my elderly, dementia stricken frail old mum whom I do my best to care for. Talked over and treated like a child by a staff member better suited to working in an environment where being abrupt and rude would be deemed an asset... Very disappointed.
GP surgery review: pedmore-medical-practice
Title: Fantastic Drs
Rating: 5 out of 5
Visited: February 2023
Due to several chest infections in the last 5months I have had to ring the surgery  several times,  I have always been seen by a Dr on the same day who are always very caring ,I really cannot praise them up enough as when I here some of the stories from friends and family not being able to get an appointment for weeks I feel we are so lucky to be with this practise
GP surgery review: pedmore-medical-practice
Title: Excellent service
Rating: 4 out of 5
Visited: January 2023
Despite the well publicised ongoing issues within the NHS i telephoned the surgery on Monday morning and was able to make an appointment for later in the afternoon . All very pleasant and excellent service. Cant complain at all. Thank you P.M.Practice
GP surgery review: pedmore-medical-practice
Title: Rude receptionist
Rating: 1 out of 5
Visited: July 2022
Not the best experience i had with them. Highly rude receptions dont have manner.  Everytime have to spend 1 hours on the phone to speak to the receptionist and if by luck you get through the receptionist will the best to not give you appointment and fob you off.
GP surgery review: the-limes-surgery-medical-centre
Title: instance of terrible patient care
Rating: 5 out of 5
Visited: April 2023
feeling and looking awful bloodshot eyes eyes pouring nose blocked breathing compromised also have copd, went down for emergency appt as  come to the end of my tether, was told doctor would only do emergency appt by phone eh this doctor could diagnose my condition on the my phone? receptionist states this doctor insists on telephone consultation even for emergency appt, how can he diagnose me without seeing me, he wont see bloodshot eyes pouring eyes pour breathing by phone ear problem by phone, to my way of thinking he just wants to do as little as he can. He has form with me before and just about every other patient to have the misfortune of running across him.  And no I don't have a cold I know this much. After being told this telephone situation, by polite receptionist her sidekick receptionist stepped in although it was nothing to do with her and said if you are that ill, you need an emergency appt you will see anyone, then told me not to shout whereby I told her not to patronise me I was unhappy prior to this, but to be reprimanded by this women who felt it was ok to ridicule me was beyond acceptable,  In short how can a doctor diagnose a condition that has evidently physical symptoms, and why so post lockdown does a doctor insist on telephone consultation to decide whether to see a patient or not. If I feel the situation can be dealt with by phone I will gladly accept this, but  an emergency appt delayed by a telephone conversation and a receptionist behaving the way she did is appalling to be clear the first receptionist was firm but polite the second younger receptionist was downright rude.
GP surgery review: the-limes-surgery-medical-centre
Title: Reception
Rating: 1 out of 5
Visited: February 2023
I have been phoning every day this week to chase a prescription to change it and nobody I spoke to even loged it because every time I phoned I had to explain it again but still I could not get it I told them the name and the pharmacy explain to them also and still nothing the pharmacy phone 4 times and told them what it was called but still nothing I am waiting for a call of somone from surgery but no body has phoned me a yet
GP surgery review: the-limes-surgery-medical-centre
Title: Shocking Surgery
Rating: 1 out of 5
Visited: November 2022
This is my moms surgery and her health has declined quite rapidly over the last 6 month. She is 94 and has numerous medical conditions.  Her GP has recently changed and we have never managed to have a conversation  with her new GP as reception send her an email to which she replies.  The reception staff are not helpful and all they seem to do is advise you to call other services.  When you follow this guidance, the other service advise it needs the GP to request it.  This has happened for District Nurses and prescription requests. While on the subject of prescriptions, I have advised the surgery numerous times my mom is being over prescribed on various medication and to leave them off her repeat prescription, which never happens, apart from the last request to stop prescribing her steroid inhaler as she has 3 in stock but her blue inhaler was cancelled instead and another steroid inhaler sent! I I have to say it as I have experienced it, most if the reception staff are incompetent and have no regard or concern for patients welfare.  This maybe down to poor management, but either way, it appears to be very badly run.  On a positive note, the paramedic who attends for home visits is absolutely amazing. He is a credit to the Surgery and has been so supportive to mom and the family during her increased fraility,  its just a pity that rest of the staff there are not interested.
GP surgery review: wychbury-medical-group
Title: Perfect
Rating: 5 out of 5
Visited: December 2023
I had a phone conversation with a doctor on Wednesday after this call I went into panic mode. I called the surgery to ask for help. Had an appointment today lunchtime. Amazing doctor put my mind at rest. I can’t Thankyou enough
GP surgery review: wychbury-medical-group
Title: Good practice
Rating: 4 out of 5
Visited: September 2023
I had my flu jab on 26th September 2023 at Cradley Road Surgery. Lovely Nurse , she was very pleasant. However, two things , first of all, she did not confirm my name or date of birth. Then,when I enquired about my Covid jab, she said I was not eligible. I was puzzled because I am 70 and have a serious heart condition. I said I thought I was eligible, but she insisted I was not at the moment. When I got home I contacted the surgery to check, and was told that I am indeed eligible , as all adults over 65 can have the jab. I also checked the. NHS guidelines.  I would have thought all staff should be aware of the guidelines, as this can lead to misinformation. Perhaps there is a training need. I have my appointment for the Covid jab all sorted now. I must say, everyone at all sites have always been very helpful, as have the Gp’s.
GP surgery review: wychbury-medical-group
Title: Very impressed
Rating: 5 out of 5
Visited: September 2023
I would just like to say how impressed I was yesterday. I rang your practice up at 12.30pm after finding my 88year old mom very poorly & you getting her an appointment for 2.10pm . What a pleasant surprise when the lady on the phone listened to my problem & used her common  sense to get my mom an appointment so soon & seeing a lovely doctor who hopefully has treated my mom & stopped a visit to A&E! 
Thankyou 
Jayne Evans
GP surgery review: wychbury-medical-group
Title: Great Pracrice
Rating: 5 out of 5
Visited: April 2023
Wanted to say thank you. I phoned up in the morning, I was in a queue but waited patiently 
 Spoke to a lovely lady on reception after explained my problem she arranged a face to face appt with Senior Practice nurse at one of the surgeries for that very morning. 
2 hours later I had been seen and tests completed, I was called with the results a couple of dayys later. Support and guidance given.
I want to thank all the staff, people are very quick to critise and less likely to praise, but credit where credit was due.

Thank you and keep up the good work it is very.much appreciated.
GP surgery review: wychbury-medical-group
Title: Terrible Practice
Rating: 1 out of 5
Visited: January 2023
Terrible practice ignoring its potential patients (I'm not sure about the current ones). After liaising with them I've been waiting for over 3 (?!) weeks somebody to respond to my answer to them. Full ignore, this is what ive been facing! For three weeks!

You are amazing their guys!
GP surgery review: wychbury-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
Unfortunately I’m always having to make appointments for the gp it will be a miracle if I don’t see one every week. Most the staff know me on first name terms when ringing in on the morning I get really bad anxiety about asking for another appointment Inyet I don’t ever get mocked or have attitude in which I’m so greatful for. It is honestly such a caring practice. As for the gp’s I tend to stick to the same ones as they know my history and medical needs. Every single one make me feel cared about they all go above and beyond for me and also getting me the services I need. It is a amazing surgery I would be truly lost without them
GP surgery review: cape-hill-medical-centre
Title: Poor reception staff practice
Rating: 1 out of 5
Visited: January 2024
I have been having health issues over the past year. I saw a doctor in March 2023 who requested blood test. I have never received my results since as I have not been able to get an appointment.  I have visited Accident and emergency 2 times and contacted 111 service following worsening of symptoms.  I have been advised to contact my gp to make a referral for a scan. 3 weeks later am phoning the gp every morning only to be told no appointments available.  I need to phone the next morning by an extremely rude receptionist who tells me if I wait for 30 minutes without an answer I should hang up and try the next morning.  Serious why do we pay national insurance?
GP surgery review: cape-hill-medical-centre
Title: No appointment given to a 13 day old baby
Rating: 2 out of 5
Visited: October 2023
Hello,
I rang up this morning to book an appointment for my daughter who is 13 days old.I waited in phone queue for half an hour only to be told there is no appointments available. The advice I was given was to take baby to hospital.I wanted her to be checked out by a doctor at the surgery as she is finding it difficult to feed because of cough and throat sounding blocked. I am really disgusted that the surgery is unable to give an emergency appointment for a young child!
GP surgery review: cape-hill-medical-centre
Title: Impossible to get an appointment
Rating: 2 out of 5
Visited: September 2023
I have attempted to get an appointment with my GP, or a matter of fact anyone now 4 times. Every day I have called at 8 on the dot, I have been stuck in a queue for 30 minutes. I have then been told that they have no appointments left, with the phone abruptly been hung up on me. When I raised this issue the last time I called, I was advised to go to the hospital if the problem was so urgent. 
It almost feels as if I am to diagnose the severity of the issue itself and determine where to go. If I go to a pharmacy, they advise go to my GP. If I call the nonemergency number, they advise it is for my GP. It is not a life- debilitating injury, so is not appropriate for the hospital. It is for a GP to assess and determine the required course of action. 
I work full time, shift work. I actively avoid going to the GP and haven't used the system much my entire life. When I attempt to use it, I am unable to do so it seems. Quite simply, I am unable to speak to a medical professional and sadly it does not seem I am alone in this.
GP surgery review: cape-hill-medical-centre
Title: Ongoing poor access to care
Rating: 0 out of 5
Visited: June 2023
When is someone going to review what is happening at Cape Hill Medical Centre?  
- It is nearly impossible to speak to a doctor let alone see one  
- no appointments available online despite the fact that other practices are doing so  
- more patients being registered despite the practice not being able to offer appointments for those already registered  
- when being told to make an appointment with a health care professional this isn’t facilitated  
-no provision made for follow up appointments with a health care professional when consulting them over a particular issue, so there is no continuity of care (this is despite what it says on the website).  
No ability to make appointments in advance (despite what it says on the website).  
- follow up appointments that are supposed to be booked don’t actually happen, so it’s not worth the hassle of pursuing  
- no medication reviews done  
These are some of the issues that I have experienced over the past year that have caused considerable barriers to accessing healthcare. I need to rearrange an appointment that I was asked to make that has been cancelled. Unfortunately I find the current system doesn’t enable me to do so without a great deal of effort on my part. I’m sure the healthcare professionals at this practice do care about their patients, but getting access to healthcare feels like a lottery.
GP surgery review: cape-hill-medical-centre
Title: Brilliant practice
Rating: 5 out of 5
Visited: June 2023
My mum Jean wasn't well at. I rang the practice on 8 June 2023 and the lady I spoke to was so kind, I explained about my 82 year old mum and booked mum for a Dr call back. Dr wanted to see mum Friday 9 June but mum couldn't walk, feeling dizzy, legs giving way. I went into the surgery, spoke to a very polite, helpful and caring receptionist who arranged a Dr call back. Dr rang and was concerned about mum and made a home visit, arriving half hour later. Dr was so kind, caring, always asking mum if it was ok to do things. Dr wanted mum to go to a&e for an x-ray and tests so he was so kind and fast tracked so mum didn't have to wait in a&e. mum spend the night and is home. This practice is amazing, from the receptionists to the Drs,thank you from myself and mum.
GP surgery review: cape-hill-medical-centre
Title: Awful receptionist
Rating: 1 out of 5
Visited: April 2023
Tried to get appointment for 15 year old daughter who hasn't seen a doctor for years I was number 7 in the queue and told all appointment had gone  really I think it was because I wasn't prepared to discuss my daughters problem with him totally discustred a child was treated like this
GP surgery review: cape-hill-medical-centre
Title: Here we go again!!!!!
Rating: 1 out of 5
Visited: April 2023
Cannot get an appointment, call at 8am, same experience time & time again, hanging on the phone, eventually may be told you are, whatever number in the queue, then when someone finally answers, no appointments!!! then given the advice and the only option offered at this surgery, call back tomorrow!! I need to see a GP now, otherwise I wouldn't be calling, not a time waster, but a patient with a problem. I work so this having to call at 8pm does not work for me at all, why are there no other options? walk in emergency appointments, specific appointments for working people? at the very least a surgery can not be performing adequetely if this is the only option to get an appointment. Just reading the reviews make me feel anxious that I am not going to get to see a Doctor anytime soon. This practice is taking on new patients, How?? the surgery is not providing a service for the patients you have already so why more patients? more patients that can't make an appointment anytime soon. I have been with this surgery for years and I think it's time to leave. Very poor inadequate service which is a shame because the Doctors are actually very good when you get to see them. Something needs to change here and quickly otherwise many patients will just start to 'ignore' many concerning health issues and that is not right at all. Very, very frustrating and when you are feeling unwell not what anyone needs is it?
GP surgery review: cape-hill-medical-centre
Title: Barriers to accessing care
Rating: 3 out of 5
Visited: March 2023
Telephone consultations are now recorded. I am not happy with this. It’s difficult enough to communicate with a medical practitioner without the conversation being recorded. Have patient consent, confidentiality and GDPR been considered? I certainly would not be giving my consent to sensitive issues I may be discussing being recorded.
GP surgery review: cape-hill-medical-centre
Title: awful
Rating: 1 out of 5
Visited: March 2023
i called the surgery a few days ago and ended up in a queue holding for 2 hours. when I got to number 4, i was cut off and had to call again this time in a queue for 1 hour - 3 hours of queueing in total. after waiting patiently i was connected and spoke to the receptionist and explained my need for an appointment. i was told I could see a gp the next day, wednesday, 1st march at 10.30am and a bsl interpreter would be booked for me. 
i arrived for my appointment in good time and was told to wait as the interpreter would be on the way. i ended up sitting for one hour 15 mins and during that time had to ask 3 times where the interpreter was and kept being told to sit and wait as the interpreter would be coming. other patients arrived and were seen but I was left waiting, becoming increasingly frustrated and getting annoyed as i needed my matter resolved by the gp. 
i feel that i was ignored and neglected by reception staff who kept looking over at me but they didn't once come to check that if i was ok or whether i needed anything. i had to sit there hoping for some information. eventually i decided to walk out, i was seen leaving by reception staff but no one approached me or asked if they could help in any other way. 
this has been a terrible experience for me and i have decide to leave your practice as clearly you have chosen to ignore my needs as a deaf patient and have neglected communication with me by not even keeping me informed about whether an interpreter was on the way or not - surely the receptionist would have phoned the interpreter agency to find out the whereabouts of the interpreter and if they had a definite time or were told no one was coming then they should have let me know. i can only presume they did not contact the agency but left me sitting there not knowing what was going on. where was your surgery's person centred care? 
i suggest the surgery looks at the cqc ais (accessible information standards) which talk about making your service accessible to people who are deaf or have other needs.
GP surgery review: cape-hill-medical-centre
Title: Appointment cancelled
Rating: 2 out of 5
Visited: February 2023
Booked an appointment during half-term so I don't have to take time off from work. Got a text just 45 mins before the appointment that it is cancelled. They booked another appointment without consulting if its suitable - it wasn't as I want to avoid taking time off from work. 
Later, I get another text saying your next week's appointment is also cancelled and they will book it later. This time no reason given. It was an important consultation appointment to decide my next prescription for a pre-existing health condition.
This has never happened before where two appointments have been cancelled in a matter of couple of hours. Disappointed, shocked and angry how patients are treated so badly. No thought and sensitivity for patients who work full-time.

The only saving grace in this place are the doctors and medical staff. Reception service is awful. The stress and anxiety starts even before you dial the number. For patients like me who work, its impossible to be online for 90+ mins to book an appointment. Have to reply on someone to book it. Terrible service. Something has to change for the sake of patients who are dependent on you.
GP surgery review: hill-top-medical-centre
Title: Great Practice
Rating: 4 out of 5
Visited: January 2024
Doctor was understanding and provided solutions to help put mind at ease regarding the problem. Very friendly and professional, would recommend
GP surgery review: hill-top-medical-centre
Title: Great appointment
Rating: 5 out of 5
Visited: January 2024
Would like to start with the receptionist who was a pleasure to deal with and managed to get me a face to face when I explained my problem. It did take nearly an hour to get through and nearly 50 calls but this is better than most GP surgeries and I did get an appointment for the same day. My appointment was an hour late but the doctor did explain that he'd had to rush out to 2 emergencies, these do happen and if I'd had to go to A&E I'd have been there hours so I didn't mind the wait. The doctor I saw was very professional and understanding and immediately put me at ease. All my concerns were listened to including ones that I hadn't gone there for. My appointment lasted a good 20 minutes I didn't feel rushed and left with all the information I needed and not a prescription for something that I probably didn't need. Within 10 minutes of leaving the surgery I'd received the messages I needed to book the necessary appointments I needed to book. Have read some of the reviews for the surgery and can understand people being frustrated but think the surgery is trying to turn things around and this won't happen overnight it will take time and patience something we all seem to be lacking these days.
GP surgery review: hill-top-medical-centre
Title: Great Doctor
Rating: 5 out of 5
Visited: December 2023
The doctor that we saw on our sons appointment was brilliant. He was patient, friendly and made sure we fully understood everything before we left. He was brilliant with our son he’s autistic and made our son feel comfortable. He spoke to him gently and interacted with him. Honestly so nice to see. Very professional and kind.