janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-orchard-surgery
Title: On a scale of 1 to 10, zero
Rating: 1 out of 5
Visited: August 2022
I presume this is about a phone call, rather than a visit.
On 8th August I had a prostate Rezum procedure at Wexham Park. I left with a catheter. I asked when the catheter was coming out, and the response 'we'll let you now'. To cut it short I eventually phoned the TWOC clinic at Heatherwood and was told they only worked by appointments, and I didn't have one. They were currently taking bookings for September. I told them this was totally unacceptable, and their reply was basically, 'tough, try phoning your GP'
I did phone you, explained the situation in detail, and asked if your nurse could remove the catheter. You said 'we will phone you back'.
Since then, nothing.
GP surgery review: the-orchard-surgery
Title: Approach to clients
Rating: 5 out of 5
Visited: August 2022
All the doctors are ready to àssits you when you contact them  The receptionist received calls politely and doctors will call back to review your problems.I  will recommend any person to use their service
GP surgery review: the-orchard-surgery
Title: Super Great pracstise
Rating: 5 out of 5
Visited: August 2022
I went for my smear test this morning.
I found the surgery very neat and tidy.
I didnt want to wait and as I reached there tgey called me straight away on my decided appintment time.
The nurse did my test as safely and as quickly as possible.
I am happy to be registered patient at orchard surgery. 10 on 10
GP surgery review: the-orchard-surgery
Title: New Service
Rating: 4 out of 5
Visited: August 2022
The option to book an appointment has vastly been updated with online booking. This is a huge step in the digital services world.
Concern is the ability of the none computer litarate who will miss out.
Overall service from booking online to a face to face consultation was a good experience.
I was not aware of this service and i found out from my son.
I would encorage the surgery to publicise this widely so it can be open to a larger user base.
GP surgery review: the-orchard-surgery
Title: Good practice. Once we get an appointment
Rating: 4 out of 5
Visited: August 2022
It is difficult to get an appointment. Had to try multiple days before we can get an appointment. There should be computer based queue system created. The staff can triage the message left for appointment request and either setup appointment or call to get more details if needed.
GP surgery review: the-orchard-surgery
Title: Waste of resources and time
Rating: 3 out of 5
Visited: August 2022
E consult went well. Dr called following day. Agreed course of action and said I needed a nurse appt. This took 5 more days to arrange - appt 2 weeks later. Day before appt this was cancelled by the practice and move back another 2 weeks. When I finally attended the nurse was 10 mins late. Didn’t take any obs herself (which I was told was the reason I needed to see the nurse) as I’d had checks done elsewhere a few weeks before. She then had to go and speak with the GP for my prescription- I really don’t understand why this couldn’t be done in the phone. 
In addition the nurse was 10 mins late. I was the only person in the surgery for the 20 mins I was waiting - she didn’t seem at all bothered by this.
GP surgery review: the-orchard-surgery
Title: Efficient
Rating: 3 out of 5
Visited: July 2022
Appointment for a repeat blood test done efficiently. Also offered age related injections, one of which was given. I was also able to book a physio appointment for later in the week. Pleasantly surprised!
GP surgery review: the-orchard-surgery
Title: Useful information
Rating: 4 out of 5
Visited: July 2022
Following blood tests I was booked to have a telephone consultation with the practice nurse. She was knowledgeable about my results and answered all my questions. She gave me good advice about how to improve things then, after the call had finished, sent me links to access further information and suggestions. I was very impressed.
GP surgery review: fordingbridge-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: February 2022
my medication review was simple. I used e-consult to contact my GP, I was messaged the next day and I am very satisfied with care provided.
GP surgery review: fordingbridge-surgery
Title: Exceptional GP team
Rating: 5 out of 5
Visited: February 2022
Fordingbridge GP practice has provided outstanding care to me to help and support me manage long term cancer. I have gain enormous confidence to better manage my condition knowing that I have an effective, compassionate and accessible team helping me. The team is exceptional, provides an effective and timely service and is delivered in a patient centred manner. I have always  felt that I have been treated as an individual have had time afforded to me when needed and always received kind, considerate support.  We are privileged to be supported by such a tremendous team of health care professionals and I hope the team realise what wonderful people they are and the terrific différence they make on a daily basis.
GP surgery review: fordingbridge-surgery
Title: Fantastic Nurse Practitioners
Rating: 5 out of 5
Visited: February 2022
Had fantastic service by 2 Nurse Practitioners.  They made me feel at ease and talked to me throughout my procedure, explaining everything to me and having general chit chat.
GP surgery review: fordingbridge-surgery
Title: Efficient and proactive practise
Rating: 5 out of 5
Visited: February 2022
Having recently been discharged from Salisbury Hospital after treatment for a lung infection I started to experience a change in my breathing and was advised to contact my GP. 
Having phoned AM 9-2-22 for advice I was contacted by a nurse practicioner  who made me an appointment for 4pm to see a doctor. I saw Dr Downes who arranged for further medication and a fast turnround blood test for the next day 10-2-22.
The situation is ongoing.
GP surgery review: fordingbridge-surgery
Title: Wonderful caring practice
Rating: 5 out of 5
Visited: February 2022
As not been well for a couple of weeks, I have seen and spoken to staff at Fordingbridge and they have been so caring and supportive, would not want to move away from Fordingbridge and will never find another practice as good as this one. No waiting and over the years they have treated my family they are wonderful.
GP surgery review: fordingbridge-surgery
Title: Blood Test
Rating: 5 out of 5
Visited: February 2022
Excellent- staff were welcoming and the practitioners were on time and most efficient in all that they had to do.
GP surgery review: fordingbridge-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: January 2022
Went in for a routine blood test, appointment was on time, lovely friendly nurse, painless test, I am very grateful and appreciative of this service. Thank you.
GP surgery review: fordingbridge-surgery
Title: excellent surgery
Rating: 5 out of 5
Visited: January 2022
Myself and my husband have been registered patients of the surgery for nearly 20 years.  I can honestly say that in all that time they have been very helpful and friendly. In the last few years, I have had numerous health issues and these have always been dealt with promptly, even during this difficult pandemic period.  My current GP is so caring and knowledgeable and supportive.  The receptionists are always so helpful and pleasant. I am also very grateful to the pharmacy and the nurses.  You are all such a wonderful team. Thank you so much.
GP surgery review: fordingbridge-surgery
Title: Doctors
Rating: 4 out of 5
Visited: January 2022
One or two of the doctors have been really good,  I glad to say things are getting better there and I have found the staff very helpful!
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: December 2023
The lady on the phone was so friendly and helpful, l spoke to a Dr and had a Dr come out to my mum in less than 2 hours. The Dr was so wonderful with my mum and with me. I have complet piece of my knowing my mum is so well looked after by you all. Thank you ?
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: December 2023
The fact that I called at 8am and the Clinician called back within 5 minutes and booked an appointment on the same day was outstanding.
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: December 2023
I had an appointment at 1-30 and was in and out by 1.36. The person i saw i had complete confidence in and was pleased with the outcome of my appointment
GP surgery review: east-shore-partnership
Title: My experience
Rating: 3 out of 5
Visited: December 2023
Wanted advicd about my flu like symptoms with yellow thick phlegm. Told I should only phone surgery at 8 in the mornings.  Avised  if it got  worse over the next 3 days to phone the out off hours number over the Christmas  period
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: December 2023
Saturday appointment was unexpected bonus meaning not having to take time off work. 
Appointment was on time, and quicker than expected as first HRT review, whilst still being thorough and not rushed..
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: December 2023
It was my first visit to the surgery and I was very impressed. The receptionist and doctor were very friendly. Overall it was a really good experience.
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: December 2023
I was seen as soon as possible for something of concern. However, I did have to get a referral from 111 in order to receive an appointment...but I understand how busy the surgery is.
GP surgery review: east-shore-partnership
Title: My experience
Rating: 4 out of 5
Visited: December 2023
Seen on time. Actually before time. 
Doctor very informative and showed good diagrams of my complaint on PC. Explained future treatment if the problem got worse.
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: December 2023
I know just how busy our doctors are and the staff but I can’t say I’ve had to wait long for a reply to my E-Consults or to see a GP. 
My friends are having a lot longer waiting times and at times vital information hasn’t been given to them as a patient.
The support they’re giving me with my Rheumatoid Arthritis has been good and still on going helping me to find a drug to ease inflammation. 
They’re always polite and they do there best in the short time they’re allowed to see people. 
Hoping you all get a well earned rest Christmas and New Year and thank you for all your support.
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: December 2023
Very Efficient in dealing with my problem, Went  to surgery on Monday morning and everything  was dealt with  by Tuesday morning,very impressed with the service
GP surgery review: blackthorn-health-centre
Title: Lack of face to face appointments
Rating: 4 out of 5
Visited: June 2023
I rang to make an appointment as I had a rash come up on both feet. The  receptionist sent me a link for me to upload some  pictures of the rash which I did , the rash is getting worse but I’m still only going to get a telephone call for an update, I need an appointment to actually see a doctor, who can then give me a proper diagnosis on what he/she actually sees. I use the online consultation whenever I can to save time, and appointments that others can use.
GP surgery review: blackthorn-health-centre
Title: Blackthorn
Rating: 5 out of 5
Visited: May 2023
Excellent consultation. Ordered ECG at once discussed results and talked through medication. Phoned me at home to talk through medicine which had been discussed with other docs. Couldn’t be better
GP surgery review: blackthorn-health-centre
Title: Professional team
Rating: 5 out of 5
Visited: May 2023
Only 5 mins delay in my appointment and very professional team. Everything was explained in full detail.
GP surgery review: blackthorn-health-centre
Title: friendly and helpful
Rating: 4 out of 5
Visited: May 2023
Arrival app not working. Came for blood test and was seen on time. Very friendly nurse, over very quickly. No problems.
GP surgery review: blackthorn-health-centre
Title: The Best
Rating: 5 out of 5
Visited: May 2023
Arrived 5 minutes before my appointment time and called in only moments later.  I am in the lucky position to not have needed a doctor urgently but can appreciate that people get annoyed not being able to get an appt for weeks.  Though this is not the Practice's fault.  This is the Tory Government's fault.
GP surgery review: blackthorn-health-centre
Title: Good practice
Rating: 4 out of 5
Visited: May 2023
Seen on time for my appointment with the nurse, nice pleasant caring  lady who also checked with me that I had made a follow up appointment to discuss my results.
GP surgery review: blackthorn-health-centre
Title: Good practice
Rating: 5 out of 5
Visited: May 2023
My recent experience went very well. I only had to wait a few minutes before  my appointment with the Nurse, which went very smoothly. However, I do find it a shame that patients are unable to see a Doctor face to face now!
GP surgery review: blackthorn-health-centre
Title: Very friendly
Rating: 5 out of 5
Visited: May 2023
Arrived early, just in case. Saw the doctor on time. Good appointment. Further investigation required at hospital.
GP surgery review: blackthorn-health-centre
Title: Good all round service
Rating: 5 out of 5
Visited: May 2023
As above  very professional and quick with ex rays arranged on the same day with arranged follow up a week later
GP surgery review: blackthorn-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: May 2023
I arrived on time but was unable or to check in using the link I was sent.  It that wasn’t an issue because I used the in-house checkin. Only had to wait less than 5 min to see the Nurse. Fast efficient processing and very friendly response by everyone.
GP surgery review: portsdown-group-practice
Title: Impossible to see someone
Rating: 1 out of 5
Visited: July 2023
Infuriating to deal with.

On the phones, if you select a routine appointment you just get told to phone back "later" and it hangs up

If you want to speak to general enquiries, that's only open 2-4pm and just as difficult to get through on

Tried setting up a profile with their online booking service twice without hearing back.

Basically, unless you're having a medical emergency or nearing death, you've got absolutely no chance of being seen by someone. Some of the worst online and phone systems I've used despite so called "upgrades".
GP surgery review: portsdown-group-practice
Title: Blood TestYour recent appointment
Rating: 5 out of 5
Visited: July 2023
Absolutely painless, appointment on time with a nice happy and chatty nurse blood taken and on my way home in no more than five minutes.
GP surgery review: portsdown-group-practice
Title: Switch board
Rating: 4 out of 5
Visited: July 2023
I find it easier to visit the surgery to make an appointment than go through the switch board. I am more than happy to be text to make an appointment.
The staff at my local surgery are very helpful,thank you.
GP surgery review: portsdown-group-practice
Title: Your recent appointment
Rating: 5 out of 5
Visited: July 2023
Pleasant staff easy to log arrival. All questions answered. Diabetes review carried out quickly and professionally.
GP surgery review: portsdown-group-practice
Title: First ever visit
Rating: 5 out of 5
Visited: July 2023
The surgery was welcoming, clean, bright and very quiet - only one other patient waiting to be seen.
I was seen by the nurse before my scheduled time. All staff were polite and helpful.
GP surgery review: portsdown-group-practice
Title: Injection
Rating: 5 out of 5
Visited: July 2023
I arrived on time and was seen on time. The person dealing with my injection was professional and polite. They answered any questions I had. I was totally satisfied with the experience.
GP surgery review: portsdown-group-practice
Title: Portsdown Group Practice
Rating: 0 out of 5
Visited: June 2023
I am a patient at Portsdown Group Practice and I have tried every option available to me to book a routine GP appointment today without any luck. I called at midday for a routine appointment and was told they had gone. I tried submitting an e-consult, a mere 8 minutes after the facility becomes available, and the system had closed after receiving its daily limit of e-consults. I logged on at 7pm to book online, and yep, you guessed, no appointments available.  
Why do I have to call back again and again, day after day, to get a routine GP appointment when I work full-time and can't just leave my job to make a call, or book online. I have stopped taking my blood pressure medication, my HRT, my antidepressants, because I cannot book an appointment to see anyone at the surgery to review my medication. They won't put it on repeat and ask me to jump through hoops to even speak to someone.  
I'm in tears as I write this because I am scared for my health due to recent concerns with migraines, high blood pressure and sleep apnoea. I got referred to a dietician for sleep apnoea, how is a dietician going to help me because I stop breathing at night? A year later and the dietician has referred me to a Stress Management Course....is this a joke? I just want to talk to a GP before something serious happens to me. I'm sure I am not the only one experiencing these issues, we all are, but this GP practice appears to be badly managed and has maybe taken on too many patients. Please tell me how this crisis will be resolved? I'm tired of being told to go to A&E or dial 111 adding further pressure to the NHS.
GP surgery review: portsdown-group-practice
Title: Worst practice
Rating: 1 out of 5
Visited: May 2023
This practice is an absolute shambles, I have been trying to get in touch due to worries about a mole/skin lesion and no one seems to care in the slightest. 
Getting on the econsult is impossible and so is even speaking to a doctor, I often wonder what this practice is actually getting paid for considering they don’t want to see or speak to any of their patients. 

So disappointed
GP surgery review: portsdown-group-practice
Title: Shocking
Rating: 1 out of 5
Visited: April 2023
Cannot Get through 8am tobe told at 10 no more appointments phone back tomorrow said I will come in at 2pm and wait to be told I wouldn't be put on the triage list
GP surgery review: portsdown-group-practice
Title: Your recent appointment
Rating: 5 out of 5
Visited: April 2023
The reception was good when I booked appointment and it was the same day but I must say crookhorn is very good always helpful and it's so clean over ther e and when I saw the doctor it was a lady forgot her name but she was great I know there very busy but she gave you so much of her time very good experie nce
GP surgery review: kirklands-surgery
Title: My experience
Rating: 4 out of 5
Visited: October 2023
The doctor was pleasant, understood my problem and signed me off work. Gave me advice as to how to build my self up. He checked BP, pulse etc and followed up whether emergency meds I'd been given by another GP had been needed over the previous weekend.
GP surgery review: kirklands-surgery
Title: My experience
Rating: 3 out of 5
Visited: October 2023
After coming out of hospital diagnosis COPD,low BP couldn't get an appointment with asthma nurse for nearly a month! Understand busy but I'm in a bad way with breathing!
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: October 2023
All went smoothly, debbie agreed to me having my flu jab same time as asthma appointment so i didnt need to make 2 trips. Freed up an appointment for someone else.
Informative, on time and no issues
GP surgery review: kirklands-surgery
Title: My experience
Rating: 4 out of 5
Visited: October 2023
Everything I thought would happen did. I understood what was being said to me & how things might progress. Exercise sheets have been sent by message, together with details of what I should do should there be no improvement. However, on looking at exercise sheet, it has not been filled in as to how many times a day &  number of reps. I'm not sure how to contact the Physio
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: October 2023
Receptionist was pleasant my nurse was wonderful explaining clearly what vaccinations I was having 
Excellent practice and wasn’t kept waiting for long
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: October 2023
All good but still waiting for the receptionist to let me know when i can pick up my blood form so i can have my blood test done to see if i am diabetic 
Or not 
The nurse was brilliant
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: October 2023
I made a mistake and thought my appointment was later. They called me and accommodated my error. That was much appreciated as I know how busy they are
GP surgery review: kirklands-surgery
Title: My experience
Rating: 3 out of 5
Visited: September 2023
The prompt response when it was realised the front desk had not signed me as arrived and I was 40 minutes in the waiting room.
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: September 2023
Easy to speak to someone.
Always happy to help.
I have never had an issue with Kirklands, the best surgery in Portsmouth
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: September 2023
Receptionist was kind and attentive, a nurse called me back to make sure the medicine I needed was okay to use while breastfeeding. Both receptionist and nurse were nice friendly and quick to find a solution. Very good experience
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Did an e-consult for a suspected chest infection,  for a call from the surgery within 30 mins of submitting and offered an appt for later the same day.
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The caring and professional attitude was notable. I was heard by the staff I spoke to and I felt reassured. 
Thank you so much.
GP surgery review: the-drayton-surgery
Title: Appointing  &  Visit
Rating: 5 out of 5
Visited: January 2024
Making appt via tel and visit all excellent . However joining / arranging via the app was not an option  ...too complicated
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 2 out of 5
Visited: January 2024
Getting an appointment is a joke. Only to be told you can see a nurse and not a doctor. If I wanted to see a nurse I would ask for that rather than a doctor. 
Receptionists are rude and it like trying to get through a security guard to get appointments.
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
E consult done and the turnaround time in getting back to me was good. Appointment made within that week as the Dr was unable to diagnose from the pictures so a prompt appt made.
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The politeness of the receptionist and the promptness of the nurse who was very kind and lovely to meet.
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Arrived for blood test, checked in upstairs, went downstairs and was out in less than 5 minutes. Didn't feel a thing.  Excellent.
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
I find the Econsult works really well. I received a call back and an appointment was made. Appointment was on time and Nurse Practitioner was very thorough and understanding of my concerns.
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Blood nurse very friendly and welcoming.fantastic service with blood test results known as soon as GP found out .