janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: tower-family-healthcare
Title: Leaving on a trip without vital medical....thanks so much
Rating: 1 out of 5
Visited: October 2022
Informed I was leaving on a month long trip in a couple of days I immediately contacted the surgery... but nothing happened.  Contacted them again from the pharmacy still nothing done.  In the space or two days with an urgent flag and reminders from me and the pharmacy nothing happened.  So I leave tomorrow with enough medication for a week.  I will be away for 4.  4 meds., none of which I should abruptly stop taking or miss for so much time.  I will be writing to the specialist at the hospital about this.  As he prescribes the drugs I’m sure he would like to know which surgeries are unreliable.  This is not the first time.
GP surgery review: tower-family-healthcare
Title: No problem at all
Rating: 5 out of 5
Visited: August 2022
Never had a problem with any of the Doctors/ Nurses or receptionists.
we have been with the practice for 23 years and have always been treated with respect by Everyone at the surgery.
I would highly recomend the surgery .
Brilliant Doctors,
GP surgery review: tower-family-healthcare
Title: Medication Query
Rating: 3 out of 5
Visited: March 2022
I have been a patient at Tottington Medical Practice (now Tower Health Care for some 42 years and prior to the practice being taken over always received great care. I am now over 75 years old and recently received a reapeat prescription order delivered to my home address by my nominated chemist. Enclosed in the medication package was another item of medication which i had never ordered added to my prescription by a doctor i had never seen or had any form of coonsultation whatsoever.

After a 40 minute wait I got through by telephone to a Tower Health Care receptionist and asked if i could speak with the said doctor, but she advised me i would have to make the request on line via their app 'askmyGP' which i did.

4 days later i have still not been contacted by anyone and after logging into 'askmyGP' again the said doctor is shown unavailable on these dates: Fri 11/3,  Mon 14/3, Tues 15/3,  Wed 16/3, & Thurs 17/3. 

I can only assume no one has telephoned me due to pressure of work however i am not inclined to take new medication without any consultation with a doctor particularly as ive had no problems or side effects for which the additional medication is prescribed for.

what is highlighted by this review is that the app 'askmyGP' is failing us the 'patients' which the practice are supposed to be caring for.
GP surgery review: tower-family-healthcare
Title: Shambles
Rating: 1 out of 5
Visited: February 2022
Just had the worst experience of Tottington Healthe Centre since moving here 15 hears ago. When my wife and I first joined they were brilliant, we both had our own GP whom the receptionists did the utmost to make sure we saw.
Since becoming Tower, the practice has become worse and worse, and the MyGp app is a utter waste of time as the information on it is always wrong or out of date.
I've been on hold for over 3 hours in total today: I was no4 in the queue first thing this morning, and after waiting 5 minutes on hold but receptionist then hung up on me. I phoned back IMMEDIATELY, and was no17. Eventually got through 40 minutes later and was told someone would ring today. Nobidy did. Phoned back at 3.30pm and was told they shouldn't have said today, it could be 2 WEEKS!
A Practice Nurse (not a doctor, and not from Totty practice) eventually rang back at 5pm and diagnosed me a chest infection - which I said at 8.05am this morning. She then hung up on me before I coukd ask about a sick note.
A further 30 minutes on hold only to be told the person who spoke to me might have gone home, I'll "just have to wait by the phone".
All in all I have been treated like a statistic, and not like a human being with a genuine illness and emotional concerns. The brusqueness and impatience I have received today is a far cry from what the village practice used to be like.
Can I just reiterate - I am an asthmatic, with a chest infection, finding it difficult to breathe, 2 negative Covid tests, and not a singke doctor has even spoken to me today, never mind put a stethoscope on my chest to have a listen to the rattling and wheezing.
GP surgery review: tower-family-healthcare
Title: Breakaway from tower
Rating: 4 out of 5
Visited: January 2022
When me and my family moved to tottington what a fantastic village GP and service since becoming tower which patients were not considered or consulted on has gone appalling 
Can never get an app or told to go to another practice when we live 300 yards away missed diagonal and I am sick of the work well it is because of covid. We’ll get a grip open the doors again and see your patients in tottington
GP surgery review: kildonan-house
Title: Outstanding Service
Rating: 5 out of 5
Visited: January 2023
Yesterday I had cause to call the surgery for medical advice . I explained the problem in detail to the receptionist who was courteous, considerate, thorough and extremely helpful. She said she would refer the problem to a doctor who would call me back. Within 15 minutes we had a call back and within 2 hours a face-to-face appointment and examination in the surgery by the doctor. Medication was prescribed and collected at the surgery's pharmacy. That really is an excellent service. Thank you
GP surgery review: kildonan-house
Title: Joke of a practice, horrible staffs
Rating: 1 out of 5
Visited: December 2022
It's interesting how I made a review about a year ago regarding the practice and the receptionist. Coming to the practice again and noticing the same rude receptionists after ringing themearlier i was running late due to traffic, Ensure your receptionist go on communication courses and stop being passive aggressive to patients they feel they can pick on because it's appalling and for the Dr that came to 'calm the situation' by telling me not to raise my voice, maybe thats the way my voice is or you expect me to tolerate passive aggressiveness from your receptionist, to call 111 trust me I do that all the time because the practice is very unhelpful 99% of the time. If you are a GP trainee also go for a conflict resolution course, if you are a fully qualified GP then also change your ways. It's sad that after the surgery noticed the gaff they decided to call back and say the Dr was unaware I brought my child for the appointment and you later gave me an appointment that same day when i could have been seen earlier, then I am glad she didn't see us because how would I want such person to see my child when she doesn't know anything about the appointment I booked? I know this review won't change anything about the surgery because it's still the same way from a year ago but at least people who want to register at the surgery will read the reviews on her
GP surgery review: kildonan-house
Title: Unhelpful and uncaring
Rating: 1 out of 5
Visited: December 2022
I bought my sick daughter into the reception this morning (17/12/22) hoping to find some help as I was really concerned for her as she'd been poorly in the night. I was confronted by an extremely unfriendly, uncaring receptionist who didn't even ask me what was wrong with my 8 year old before she just said she couldn't help me. What is wrong with the system? Why have such an uncaring person representing a place where patients are supposed to be cared about? It's was not only disgusting service but totally uncaring reaction for a human being. Please speak to your staff and maybe employ somebody who cares about people to begin with. I cried when I went outside and my two daughters who were with me cried too.
GP surgery review: kildonan-house
Title: Poor
Rating: 1 out of 5
Visited: November 2022
Called early October to see the menopause nurse to be told she off until November..ok..I Called in November to make an appointment,  was told none until December,  I asked is there only one nurse able to see me ? No other nurse or Doctor qualified in this area ? Was abruptly told no ...great...al struggle on then.   
I find most of your reception staff rude and if they are not medically trained should they be able to decide whether you get to see a Doctor or go on a list to speak to a clinical pharmacist ? .....
GP surgery review: kildonan-house
Title: Appointments
Rating: 3 out of 5
Visited: October 2022
Be ok if I could get through just keeps saying busy then phone line drops I’m on call 18 and still not through !  And one receptionist thinks she’s the doctor and so miserable don’t even think she knows what Hello and Bye are ! I just pray she doesn’t answer she needs take a leaf out of the others book
GP surgery review: kildonan-house
Title: Can never get appointments
Rating: 1 out of 5
Visited: October 2022
Rang at 8am, no appointments available for another 7 days?!  Rude staff on the phone, absolute waste of time,
GP surgery review: kildonan-house
Title: Unhelpful and unreliable
Rating: 1 out of 5
Visited: October 2022
Every time I try to speak to Kildonian house I have to spend ages waiting for the phone to be answered, as someone who works full time, this is impossible and makes it very difficult. When I do eventually get through, the staff are often rude and unhelpful.
GP surgery review: kildonan-house
Title: No one is willing to help
Rating: 2 out of 5
Visited: September 2022
I’ve had a Cheat infection for 3 weeks constant coughing and choking. I’ve rung a dozen times both times I got through I was told no appointment’s and and emergency GP will contact me and no one rings. There’s no one to help on the NHS app it says contact your GP
GP surgery review: kildonan-house
Title: How is this still operational
Rating: 1 out of 5
Visited: September 2022
Impossible to get an appointment. Found blood in feces and eventually got an appointment. Sent off sample - heard nothing. Asked about it a month later and they had lost the record. Other times communication has been dreadful. I'm at the point where I avoid going to the doctors and hope I don't die
GP surgery review: kildonan-house
Title: Excellent service
Rating: 5 out of 5
Visited: August 2022
Recent experience was excellent, reception very helpful, even thought it was very busy,
The lady Doctor I saw was also excellent and explained everything in detail. Would recommend ⭐️⭐️⭐️⭐️⭐️
GP surgery review: cornbrook-medical-practice
Title: Extremely unfriendly staff
Rating: 1 out of 5
Visited: July 2022
Can’t book appointments and the staff are very rude. I call at 845 and they always tell to book online as the receptionist doesn’t want responsibility to book an appointment
GP surgery review: cornbrook-medical-practice
Title: Almost Impossible to talk to a doctor via phone or in person
Rating: 3 out of 5
Visited: May 2022
I have tried numerous times to call the clinic at 8:45am and I can not get through. When I do get through I am told  the doctor phone consultations are all full.  I have gotten 2 links to email a doctor and this week Thursday and Friday that site has an error and I am not able to send a message. All I want is to talk to a doctor regarding scan report and pain I am experiencing.
GP surgery review: cornbrook-medical-practice
Title: Constant mistakes
Rating: 2 out of 5
Visited: April 2022
Being a ex medic and after speaking to the 111 GP she referred   me back to my GP as a matter of urgency, (bank holiday Monday) Cornbrook medical practice only gives out appointments by phone from 0830hrs. it took me 35 min to get answered and after explaining to the receptionist (not medical trained) that a GP had made a urgent request for me to see a doctor and explaining the sign  and symptoms, they could only offer  a phone call from the GP 7hrs later, so I had to go to the surgery only to find no doctors there, there were all at the other surgery, on arriving at the other surgery even with doctors on site the receptionist still would not let me see a doctor ? the only resolution was a doctor would phone me 3hrs later, so 6.5hrs after first phoning I got to speak to a doctor who after 1min told me to come down and see here in 1hr, after being examined and bloods taken  she wrote out a prescription which was electronical sent to my pharmacy, I arrived 20min later to find no prescription so 15hrs later still no  prescription I had to again travel to my GP and they gave me a code on returning to the pharmacy I find out that I have only been proscribed 1 tablet to be taken once every day ? again back to the gp sorry it was a mistake we can send another in 3hrs.
So if you can get post the great iron wall of the receptionist you will have to do all the leg work your self totally unprofessional.
GP surgery review: cornbrook-medical-practice
Title: Very bad service and unhelpful
Rating: 1 out of 5
Visited: March 2022
I have been suffering with knee pain for over a month and have been on the phone every morning to try and talk to the gp but the service is rubbish u either dont get thru and if u do they tell u no more appointments or wait for another week. In the mean time continue suffering. Have lost faith in my gp coz i am single mum struggling with anxiety and stress and no support from family and only dependant for my children and my gp surgery wont see me or even get me to talk to a doctor to help with pain killers.what are we supposed to do wait till we drop then we will be taken serious. Not fair
GP surgery review: cornbrook-medical-practice
Title: Gardening for mindfulness
Rating: 4 out of 5
Visited: March 2022
Nice place to be... in the summer weather, Get a few plants to take home and water, however, I've never been fortunate with any plants. They die eventually! Nice to share a cup of tea, coffee, biscuits with other neighbours/patients when there. When it's open that is. The person who runs the gardening group has very little experience with people who suffer with mental health issues. Would recommend the gardening group appoints a specialist in such a field. Other than that, it's not too bad. There is scope for big improvements. Enjoy when you go.
GP surgery review: cornbrook-medical-practice
Title: Mishandling patient information
Rating: 1 out of 5
Visited: January 2022
I have been asking for a referral to the MRI and the doctors and receptionists just do not seem to care much. I received the referral letter that was intended for the Hand and Wrist department of MRI at my address. MRI told me they have received no referral from my GP when I rang last week, no wonder. 
I rang this GP and the receptionist did not even apologise for their mistake. They have also no clue who sent out the letter. If you do not record who sents out letters to who, this could potentially cause more issues in the future. What happened to patient's data protection?
I fear that this case is not uncommon.

 It has been 6+ weeks since my accident and my fingers are getting deformed and I am in constant pain.
GP surgery review: the-arch-medical-practice
Title: Awesome care
Rating: 5 out of 5
Visited: November 2022
My daughter is attending uni in Manchester and has been quite poorly recently -  registered with the Arch medical practice and has received excellent care on the two occasions she has needed help and TLC. The reception staff have been super helpful and caring and the two GPS she has met have gone above and beyond, providing very expert care and taken their time despite the business of the day - very grateful to know that she is in good hands despite being far away from home - Thank you
GP surgery review: the-arch-medical-practice
Title: Thank you
Rating: 5 out of 5
Visited: November 2022
All the staff whom my relative and I have encountered at this practice have been attentive, kind and passionate in their care towards us. 

I find this practice to be brilliant because it is full of responsive and pro-active staff who go above and beyond for their patients. I would highly recommend this practice to any one looking for a place to register. 

I wish to say thank to all the staff, keep up the good work.
GP surgery review: the-arch-medical-practice
Title: A great practice!
Rating: 5 out of 5
Visited: October 2022
It’s not often I need my GP but when I do the staff are always really helpful, the GPS in general have always addressed my health in a fair and respectable manner. Thank you!!
GP surgery review: the-arch-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: October 2022
I rang up this morning and was given a face to face appointment within 3hrs. Arrived at the surgery in good time and had my appointment on time with a great doctor. The NHS have received some bad press recently for getting doctors appointments, can only comment on my experience and that has been excellent - what ever the Arch Medical team are doing at the moment …. Keep it up, excellent service and cannot recommend enough. Well done.
GP surgery review: the-arch-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: September 2022
I have been with the arch medical practice for almost 19 years now. although my previous gp retired, however of recent the gp who attended to me offered great service.  he was approachable and explained in detail of what he was going to do. 
He went all out of his way that I got the appointments, I needed as my health situation had been lingering on for almost 2years, due to covid-19. 
as a health profession myself,  I was grateful that I finally could book appointments on my day off, as it is extremely had with my busy life.
The receptionist, were also approachable. 
The practice is more welcoming.
GP surgery review: the-arch-medical-practice
Title: Terrible service
Rating: 1 out of 5
Visited: September 2022
I feel a little lost at the moment as the receptionist keeps telling me to go to a walk in centre or a pharmacist as I didn’t call at 8am. The walk in centre is confused and have told me I need to see a GP which you can’t do unless your lucky and call them exactly at 8am in the morning, if not you’ll have to try again tomorrow. The receptionist is rude and unhelpful but feel it’s a problem with poor management rather than solely the receptionist team. I just needed an eye infection checked out but think I’ll be stuck with it for another month. Terrible managed and a waste of time and space, convinced it’s a scam.
GP surgery review: the-arch-medical-practice
Title: Nothing but problems
Rating: 1 out of 5
Visited: June 2022
I am supposed to have a simple injection every 3 months due to a medical condition. Never had an issue with this until the last 3-4 times. Nurses either refusing to do it on the day, or prescriptions for the medication not even being sent in the first place. I went to my local pharaoh to pick up the medication only to be told that they never received any prescriptions from the practice. I then phoned the practice and was told the medication was already there. I get there on time to then be told that actually it’s not and the pharmacy next door has it. But no, it doesn’t have it (what it does have is extremely rude staff, however). What an absolute joke. At least I managed to get the prescription from them so at least this time I will actually get my medication and will sadly have to try and administer it myself, which isn’t safe but it’s definitely better than relying on this joke of a practice.
GP surgery review: the-arch-medical-practice
Title: Amazing Understanding Compassionate Practice
Rating: 5 out of 5
Visited: June 2022
I have long term medical conditions and mental health issues and I honestly can’t praise this practice enough. Especially my GP she has been amazing and made sure I have been looked after even during the recent worldwide pandemic and lockdowns I wasn’t over looked. A Big Thank you to all of the Staff at the Arch.
GP surgery review: the-arch-medical-practice
Title: Compassionate, Caring Practice & Team
Rating: 5 out of 5
Visited: June 2022
I have been a patient at the practice for decades now and I have to say I have nothing but praise for this Practice and it’s staff. 
Especially with regards to my daughters care. She suffers with a number of ongoing health problems as well as mental health issues and learning difficulties (all of these issues were spotted & diagnosed by the practice). Both mine and my daughters health took a turn for the worst during the Covid pandemic but that did not reflect or alter the level of care and attention  that we received during this time. In fact I would say the practice and all of it’s staff worked even harder to look after their patients and make sure their physical and mental health needs were all looked after. So thank you so much for all the extra work you did and continue to do everyday it is highly appreciated.
GP surgery review: the-arch-medical-practice
Title: Very good administration issues actioned immediately
Rating: 5 out of 5
Visited: June 2022
Today I had a very pleasant and positive experience at Hulme Surgery. Two colleagues were able to help me and provide the relevant paperwork I needed ASAP. Both members of staff were accommodating and quickly sorted out my enquiry. A professional and friendly turnaround making it a pleasant experience.
GP surgery review: hattersley-group-practice
Title: Lovely staff, good practice in general in my opinion
Rating: 4 out of 5
Visited: February 2023
Really helpful staff, especially receptionist staff in my experience. Happy to go the extra mile to help with anything they can.
GP surgery review: hattersley-group-practice
Title: Fantastic service
Rating: 5 out of 5
Visited: February 2023
I just want to say how much Hattersley Group Practice has improved over the last 6-12 month. 
The receptionists and blood nurse are all incredibly helpful and kind and the doctors there have been beyond amazing. Unfortunately it states that I can’t name people on here otherwise I would. The Dr that I seen today (6th Feb) is incredibly efficient and has helped me more than I ever anticipated over the last few months and I just want to thank him especially, and others, for their help. The service has been 10/10 !
GP surgery review: hattersley-group-practice
Title: Diabetes
Rating: 4 out of 5
Visited: January 2023
Change of tablets after suffering diarrhoea nurse listened and understood problem. Bloods to be done again April to be sure all is working correct. Felt I was listened to thank you.
GP surgery review: hattersley-group-practice
Title: Waste of time
Rating: 1 out of 5
Visited: December 2022
Rang on Thursday Friday and today for an appointment for excruciating head aches and agonising knee pain told every time no appointments left. I put a prescription in for my daughter and twice it didn’t have the medication she needs to take every day the place is a joke seriously this surgery is unfit for purpose 
Charlotte
GP surgery review: hattersley-group-practice
Title: No doctors
Rating: 2 out of 5
Visited: November 2022
Phoned for an appointment this morning phoning from 7.55am 11th in the queue was told no doctors in the surgery today and all the telephone appointments were taken not the first time also got told to go to the walk in centre not acceptable
GP surgery review: hattersley-group-practice
Title: they listen to patients
Rating: 5 out of 5
Visited: October 2022
This surgery is truly an asset to the Hattersley community, the doctors really care about patients. The reception staff and nurses are lovely and accommodating.
GP surgery review: hattersley-group-practice
Title: Face to face appointment
Rating: 1 out of 5
Visited: June 2022
Rang for appointment for left side neck pain when I cough was told no appointments left. Next routine telephone appointment would be end of July or go to walk in at Ashton. Bit difficult when I’m in Hyde with hip arthritis.place is an absolute joke
GP surgery review: hattersley-group-practice
Title: Great Service
Rating: 4 out of 5
Visited: April 2022
The service I have received today has been really good. I missed the doctors call and the Doctor called me back again which was great.