janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: claughton-medical-centre
Title: Great practice rude receptionist
Rating: 4 out of 5
Visited: January 2024
I have been with this practice for many years and have always had positive experiences, the GPs, nurses, HCAs and most of the reception staff are extremely helpful. I always leave positive feedback. However, I do find occasionally that dealing with reception staff sometimes can be quite difficult. I called today to re-book in for some tests and when stated what it was, I was then asked a number of questions and why I needed it. These tests had previously been booked in and I reiterated what the GP had said but the receptionist continued to state that it wasn't documented. I advised to look at my cancelled appointments and asked to be booked back in. I have anxiety and find it difficult to deal with things most days and takes a lot of time to build up to call places, particularly anything related to health or other professions and this made me feel uncomfortable and belittled. I usually tend to use online services to avoid the front of house reception staff as it can be unpredictable. However, the surgery is still a fantastic place and I feel overall you are treated kindly and feel listened to.
GP surgery review: claughton-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2023
Over the past month I have had need to contact the surgery several times due to a severe infection. 
I have been helped personally by the practice manager in sorting out a medication problem, both swiftly and emphatically. My thanks. 

I have also been seen twice, in good time and received follow up phone calls from doctors. 

At all times the doctors in question were professional, concerned and sympathetic. I was given full support and treatment and at all times, treated as an individual with my own particular needs. 

I have been a patient of this medical centre for 40 years. Things have changed over the years, both positively and less so. 
However, at all times, I have found the overall service and range of professional advice available to be excellent. 
I would recommend this practice wholeheartedly. 
My thanks.
GP surgery review: claughton-medical-centre
Title: thoughtfulness
Rating: 5 out of 5
Visited: November 2023
Last Friday,3rd November my wife and I called into the practice. My wife's medical condition means that she often forgets details and last week she had forgotten to renew her prescription in good time before running out of meds. We explained this problem to the receptionist who promised to mark the renewal form as "urgent" and to pass it on for signature and processing. On Saturday morning I called at the pharmacy next door and was told that the authorization had arrived on Friday, and the meds were prescribed there and then. This was a great relief to my wife and prevented what might have been a weekend full of worry and concern. We feel that this display of efficiency and cooperation from staff in various functions deserves full credit. We are very relieved to be attached to services which are so well run for the benefit and comfort of their patients. We are very grateful to all those concerned. Richard and Heidi Cooke 7th November 2923
GP surgery review: claughton-medical-centre
Title: Terrible service once again
Rating: 1 out of 5
Visited: October 2023
I had a telephone appointment booked for between 10 and 11am. I called the practice at 12:15 to check that I was still going to get a call and was told yes. I called back at 15:46 and again was told I would get a call within 10 minutes. At 5:24 pm I received a text message telling me that I would not be getting a call due to the doctor not having enough time left to do it.
Apparently there was a staff illness that prevented the call from taking place. This practice seems to go from bad to worse. If I didn’t need to have prescription medication I would gladly not bother. It doesn’t seem to occur to them that this is about health and these appointments are important. I wonder how they would react if everyone with an appointment decided they would turn up 7-8 hours late.
GP surgery review: claughton-medical-centre
Title: Shafted
Rating: 2 out of 5
Visited: October 2023
I went to the doctor about a condition I have been diagnosed with already as having a flare up. Felt disregarded and not listened too. Doctor didn't even read letter from consultant with recommended next steps and I was told to 'just get pregnant' to alleviate symptoms for 9 months, as if that is an answer... felt very embarrassed and caught off guard with such a response.
GP surgery review: claughton-medical-centre
Title: Tell the truth
Rating: 1 out of 5
Visited: October 2023
So the response from my review is absolutely disc. The doctor didn’t call me as she didn’t see the appointment that she made until after 5pm. The appointment was to take place between 10 and 11am. She asked whether I would like morning or afternoon for an appointment 2 days later. I requested morning but as she obviously didn’t read my response I was put down for a late afternoon appointment. All faith in believing that I was going to be listened to was lost at this point. If you are not able to respond correctly then don’t respond at all.
GP surgery review: claughton-medical-centre
Title: Very good
Rating: 5 out of 5
Visited: September 2023
This was the NHS at it's best, phone call Friday, to Paxton's medical centre,for a doctor, appointment made at stCatherine's same  day 
5.30, doctor refered me for scan,arrowe park hospital 9am ,Monday. Consultant agrees scan ,appointment will be made. Tuesday phone call from clatterbridge hospital scan 5.30.this the NHS, fantastic.
GP surgery review: claughton-medical-centre
Title: Excellent Care
Rating: 5 out of 5
Visited: September 2023
My husband and I attended Fender Clinic yesterday for travel vaccines.I completed a straightforward online form and subsequently had a phone conversation with a very helpful nurse who realised that we needed to have some vaccines quite quickly as time was running out before we travelled.She made us an appointment for the very next day to discuss what we needed for our trip and then to have the necessary vaccines.
The nurse who gave us the vaccinations was extremely informative,caring and patient.She spent time talking to us about the vaccines we needed to have and why and to make sure we were fully aware of how to stay healthy while travelling to Asia. 
We had excellent service and we really appreciated how quickly we were given appointments for these vaccines also for the important advice given to us .We really could not have had any better service.
I haven't had cause to visit our surgery recently,other than for vaccinations,but my husband has. I have spoken to staff on the phone a few times though.The receptionists have always been polite and helpful and I have never found any to be lacking in empathy,infact quite the opposite.
All my family have had excellent care in the past and currently from the compasionate doctors and nurses in the practice.
I would highly recommend this practice.
GP surgery review: claughton-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
I found the experience very reassuring- all staff knowledgeable and helpful. My problem was dealt with promptly and with care.
GP surgery review: devaney-med-ctr
Title: Prompt and efficient service
Rating: 4 out of 5
Visited: December 2023
Used Patches this morning, got a call back early afternoon asking me to go in to be checked. Only problem was I got a message to say the patches consultation had ended before I got the call. Rang surgery who told me what was happening and that GP was looking at it.
GP surgery review: devaney-med-ctr
Title: Diabetic review
Rating: 4 out of 5
Visited: November 2023
Annual diabetic review by Practice Nurse was thorough, professional, helpful and friendly. Given time to explain circumstances since last review and offered helpful suggestions and methods regarding ways for me to improve my self management. Appointment was on time.
GP surgery review: devaney-med-ctr
Title: Good service
Rating: 3 out of 5
Visited: November 2023
Seen on time. Offered good advice and dealt with in an extremely friendly manner.  My questions and queries were answered in a professional manner.
GP surgery review: devaney-med-ctr
Title: Good practice
Rating: 4 out of 5
Visited: November 2023
Nurse as well as Dr were amazing listened to me and sorted my problems out took there time with me very understanding was very pleased thank you
GP surgery review: devaney-med-ctr
Title: Annual review
Rating: 4 out of 5
Visited: November 2023
Had a good health check on all my ongoing problems. Review was thorough and informative. All questions I asked were explained in terms I could understand and done in a friendly manner. All told it was a good review.
GP surgery review: devaney-med-ctr
Title: Efficient and Proffesional
Rating: 4 out of 5
Visited: November 2023
Six monthly review condition Review with Practice nurse, very good and professional.
Positive ideas given on how to proceed with strategies to combat my various conditions.
GP surgery review: devaney-med-ctr
Title: Very friendly
Rating: 4 out of 5
Visited: November 2023
Went today for a smear and the nurse was lovely, very polite and professional and made sure I was comfortable. There’s were 2 medical students present, which I was fine with, and she made sure my dignity was preserved thoughout
GP surgery review: devaney-med-ctr
Title: Responsive and helpful
Rating: 5 out of 5
Visited: November 2023
I've just moved back from France and news broadcasts prepared me for a failing NHS.  The practice has been great, however - even giving same-day appointments with the doctor as necessary.  

I can't praise all the staff too highly.
GP surgery review: devaney-med-ctr
Title: Good
Rating: 4 out of 5
Visited: November 2023
Arrived early and was seen early for my vaccination, students were observing but was asked if it was ok before entering the room. The Nurse and both students were polite and professional. Over all a good visit to the doctors
GP surgery review: devaney-med-ctr
Title: A good Experience
Rating: 5 out of 5
Visited: November 2023
I saw the nurse today for my asthma review but she did so much more. Friendly, helpful and kind. A very good first meeting as we hadn’t met, welcoming many thanks for your kindness and understanding of my concerns.
GP surgery review: gladstone-med-ctr
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Carimg, supportive and professional.The doctors  attention from diagnostic, treatment, exames. Regular phone calls to make sure treatment was having progress and working.
GP surgery review: hamilton-med-ctr
Title: Terrible out of hours service
Rating: 1 out of 5
Visited: May 2023
On arrival I was seen to by a nurse who was fantastic.  Then went through to a doctor who clearly couldn't be bothered with seeing me. Left with no help at all and had to contact my gp in the morning
GP surgery review: heatherlands-med-ctr
Title: Superb practice nurse
Rating: 5 out of 5
Visited: February 2022
I came to get my mirena coil removed and the practice nurse made me feel so comfortable and reassured me throughout. She always shows compassion in her work and is always so professional. Thank you for being so lovely and caring.
GP surgery review: heatherlands-med-ctr
Title: Amazing HCA
Rating: 5 out of 5
Visited: January 2022
I come in for my B12 every 12 weeks and your HCA is so welcoming and professional. She’s always so helpful and caring. She’s always got a smile on her face and makes me feel at ease when I come into the practice. Thank you for your exceptional care.
GP surgery review: holmlands-med-ctr
Title: First class practice
Rating: 5 out of 5
Visited: November 2023
Just wish to acknowledge the service received in relation to an issue i needed some medical support with from Holmlands Drive. The level of service from making an appointment with the reception team to seeing the Dr was very much exemplary. This then was followed up with a call from both the Dr and a member of the reception team which was above and beyond expectations. Thank you very much for this high level of service.
GP surgery review: holmlands-med-ctr
Title: Fantastic Practice
Rating: 5 out of 5
Visited: September 2023
I moved to this practice 2 years ago and i am amazed at the level of professionalism shown by every member of the team, a quick phone call the other day over meds was dealt with immediately and without fuss, nothing seems to be to much trouble at all so very glad I moved
GP surgery review: holmlands-med-ctr
Title: all round positive experience
Rating: 5 out of 5
Visited: January 2023
I am a new patient and I have been very impressed with the levels of communication and the professionalism of everyone at the practice from the receptionists to the General practitioners. I had been quite anxious about my health but feel reassured by the  advice and actions taken during my first appointment.
GP surgery review: holmlands-med-ctr
Title: A wonderful team who treat you like family
Rating: 5 out of 5
Visited: January 2022
Thank you to the caring team at Holmlands Medical Centre. The care you have shown my Mum since she moved up to the Wirral is much appreciated, along with her swift referral to Arrowe Park last week. You treat her as if she was one of your family and that is so comforting. Thank you.
GP surgery review: kings-lane-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
I am a new patient to the practice and  I have been very impressed with my experience so far . I have been made to feel welcome and I am so glad I have joined . Everyone has been friendly and helpful and this has given me great reassurance for when I need to seek their help, support or guidance in the future. Thank you Kings Lane .
GP surgery review: kings-lane-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Phoned doctors as I suddenly felt ill the receptionist got me in to see doctor within the hour I was examined and was told to go to straight  to hospital were they were waiting for me I had Xray, blood tests and ECG they found I had pneumonia and pancreatitis and I was there for eight days thanks to all the wonderful staff at Kingslane medical practice I'm now on the mend and getting fantastic after care
GP surgery review: kings-lane-medical-practice
Title: Things Looking Up
Rating: 5 out of 5
Visited: January 2023
Recently I had an exemplary experience at the surgery, such a change for the better. Last year it seemed impossible to obtain any help, phoning at 8.00am and not getting anywhere. However last week I met a receptionist who listen, appeared helpful and caring. I met there a Physician's  Associate who was excellent. She gave confidence, was practically skilful and friendly. She could teach interpersonal skill to many recuits in the NHS. Well done!
GP surgery review: kings-lane-medical-practice
Title: Booking appointment
Rating: 3 out of 5
Visited: November 2022
Tried to get an appointment to see a doctor. We can only ring at 8 o'clock in the morning. After 113 attempts I got through but all the appointments had gone. I know these good people a stretched but as a patient I think the service is not a good experience. Hopefully a solution can be found soon because on the whole this is a decent surgery
GP surgery review: miriam-primary-care-group
Title: Fantastic Service
Rating: 5 out of 5
Visited: October 2022
Not my surgery but went here for Covid jab. Can’t fault the staff here. Rang ahead to explain I had a few issues with getting upstairs for jab. It was all sorted for me to have it done downstairs. There were no issues at all. 
Had to take a disabled family member there for covid jab, they are needle phobic. The staff went above and beyond to make sure that they got their jab. Well done guys, you need to show other surgeries how to do it!
GP surgery review: prenton-medical-centre_murugesh-v
Title: No appointments
Rating: 1 out of 5
Visited: April 2023
Phoned at 3 minutes past 8 to be told all appointments were gone ,do not believe this for one minute ,system needs to be completely looked at ,this is ridiculous .
GP surgery review: prenton-medical-centre_murugesh-v
Title: Awful practice
Rating: 1 out of 5
Visited: March 2023
I went for a COPD review today after waiting 3 years because of COVID. This in itself shows a lack of care in my opinion for a flu. I had one appt cancelled on the day of my appt then went following week and was 4 mins late due to snow on the roads and my taxi being late. Nurse refused to see me no consideration lack of care. This surgery has the worst reception staff too who often put down the phone while your on the line waiting for them to pick up. Don't recommend anyone going here they're not interested in your health just lazy the lot of them.
GP surgery review: prenton-medical-centre_murugesh-v
Title: poor service
Rating: 2 out of 5
Visited: September 2022
found out today that pharmacy no longer takes repeat precriptions from this doctor so we now have to apply online or take to the actual surgery. tried to do it online but found it very differcult to gain access so took a trip to doctors at woodchurch to find the surgery closed. this is making it very differcult for pensioners to obtain their medications. getting very fustrated with this doctors going to make a change if possible. been with this doctors over 20 years and its gone worse over that time instead of better. they dont seem to longer care about their patients.
GP surgery review: prenton-medical-centre_murugesh-v
Title: Ridiculous
Rating: 2 out of 5
Visited: August 2022
Rang yesterday and they said ring tomorrow at 8. On hold from 8 till 9.20. My partner rang at 9.15 and was put straight through. Why did they answer his call? He was told that all appointments were gone. I am still on hold at this point. Asked for an explanation, but none came. Was again told to ring back at 8 the next morning. Should have stayed on hold just to see how long it took them to answer.
GP surgery review: riverside-surgery
Title: Unsympathetic doctor.
Rating: 2 out of 5
Visited: October 2023
I had a appointment at what I thought was 14.55 I arrived at the surgery at 14.55 to be told my appointment was 14.45 and thst thr doctor wouldn't see me and I had to make another appointment.
I explained I thought my appointment was and I was within the 15 minute slot.
What annoyed me the most was I had to wait over 15 minutes from my allocated appointment on my last visit to this doctors but I was expected to just accept that.
It is hard to get an appointment in the first place  then to be told I wasn't going to be seen. 
I am looking into changing my practice as this is not the first time appointments have  been made incorrectly or not at all for me and my family.
GP surgery review: riverside-surgery
Title: World Class
Rating: 5 out of 5
Visited: April 2023
Hacking cough for three weeks , rang surgery telephone answered within 3 mins ,,,appointment made and seen doctor within 50 mins ... ... I have constant feedback from family relations with reference to nightmare of seeing their own GP outside the area ....my experience was seamless, advise from  friendly empathetic professional . Well done guys ....only way I could improve on this service is by marrying a doctor,unlikely at 67 years of age .
GP surgery review: st-catherines-surgery
Title: General practice
Rating: 1 out of 5
Visited: September 2023
Shocking practice like others have said no point being registered with a GP, told to attend the GP out of hours,  waiting for hours when extremely unwell is totaly unacceptable. would like to say  the staff were fabulous at the out of hours,  I don't want a response of care navigators , I would like to know what GPs actually see patients with!!! To save time attempting to get an appointment! 
Would be no stars but no option
GP surgery review: st-catherines-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
I have been a patient at this practice for well over 20yrs. Through out that time I have given them some complex medical situations to deal with. Which they have done amazingly. I have never felt judged by any member of staff from receptionist to GPs. 

The regular GPs and nurses I see know me by name and always say hi even if it’s not them i’m seeing that day, they are welcoming and personable. My medication is reviewed when it should be, they ring with any results I need to know about. They schedule apts if a GP has requested to see me. If I have to cancel they are always accomodating. 
I feel 110% confident in them and their abilities. I can’t thank them enough for the respect they have shown me through the years. 
For those complaining of not being able to get through or get an apt have to realise these are crazy uncertain times we are living in at present. With the NHS bearing the brunt of the worst of these unpredictable incidents. None of them are purposely being obstructive, they do the best they can with the resources they have. Cut them some slack.
GP surgery review: st-catherines-surgery
Title: Awful Practice
Rating: 1 out of 5
Visited: January 2023
Extremely pointless being registered with a GP practice that you can't see a GP in.  Every time I call for either myself or my son we are directed to the walk-in centre.  My son being 5 with health issues  and was directed to walk-in-centre or 111.  Both 111 and walk-in centre not happy that we are not being seen by our own GP!  Awful practice, poinless being registered with them.
GP surgery review: st-catherines-surgery
Title: Rudeness
Rating: 1 out of 5
Visited: December 2022
I have health issues but rarely go the doctors I’ve had a really sore and blocked ear for over a week now teeth and eye on one side sore to touch i rang on time waited in the que for my turn when the lady answered I I started to explain and was disconnected ie cut off this is not the first time I will be looking to change my doctors I have a right to see a doctor  I don’t time waste
GP surgery review: st-catherines-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2022
I sent an e-consult and a telephone consultation was arranged for a few days later with the GP. Following the discussion, I was advised that I needed a face to face meeting and assessment by the GP and a clear plan of care agreed. The results of one of my investigations was sent through to me the following day via text. A fantastic service- thank you
GP surgery review: st-catherines-surgery
Title: Awful
Rating: 1 out of 5
Visited: August 2022
This surgery is ridiculous, you can only submit e-consults until 9am in the morning. What about people who work full time jobs and can't have their phones during working hours?
They won't book you an appointment and always just refer you to the walk in centre. 
Join another doctors surgery
GP surgery review: st-catherines-surgery
Title: Friendly practice
Rating: 4 out of 5
Visited: May 2022
Just want too say a big thankyou too the receptionist too the doctors ... i have always found these doctors are trustworthy and caring towards me with my problems lately...

Like the new phone system you know where u are in queue... 

Thankyou everyone for doing the most difficult job ...
GP surgery review: st-catherines-surgery
Title: Awful - and been getting worse for years
Rating: 1 out of 5
Visited: May 2022
I have tried many times to make a routine appointment after being reminded its time for cervical screening. Every time you call the surgery there is a lengthy recorded message and a queueing system.   Every time I have called in the last few years I have been on hold for excessive periods of time - the last time 66 minutes.  Just called again now to try to book appointment, 17 people in the queue.  Called another service for a routine mammogram - someone just picked up the phone!  My husband and family don't have this problem and whilst everything here seems to be blamed on covid.  Awful and I will be changing practices.