janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: nightingale-surgery
Title: Fantastic Doctors
Rating: 5 out of 5
Visited: December 2023
I have mean a part of two surgeries in my life time. This is by far the best surgery. The staff are always polite and helpful. And they go out of their way to help their patients. I had a member of the office ring me today to let me know that my medication was at my pharmacy so i didnt have a wasted journey checking if it was there yet. 
Also i never have an issue getting an appointment. I always tell me friends and family how fantastic my doctors surgery is. Thankyou nightingale surgery.
GP surgery review: nightingale-surgery
Title: Kind and helpful
Rating: 5 out of 5
Visited: January 2023
This is a general review of my experience with the surgery over many years, rather than a specific encounter. Almost without exception, encounters with all staff from reception/admin to GPs has been kind and helpful. This is extremely important. They should be proud of the service they provide.
GP surgery review: nightingale-surgery
Title: Avoid
Rating: 1 out of 5
Visited: January 2023
This was a good surgery 10 years ago when I moved to the area but over the years and even more so in recent months the care and service has gone downhill. They expect to discuss your health issues with the receptionists who to start are not very friendly at all and they will judge if is worth of a call from a Paramedic. The Paramedic will then prescribe medication as fist resource rather than see you or let you speak to a doctor.
GP surgery review: triangle-group-practice
Title: Who knew GP's had such knowledgable Pharmacists!! Excellent
Rating: 5 out of 5
Visited: November 2023
The pharmacist was extremely friendly and professional. He listened to me and put me at ease throughout my appointment addressing my matters. I would highly recommend him to any family member or friend. The surgery as a whole is very welcoming, efficient and friendly. Couldn't ask for a better experience with a clinician. Excellent GP Surgery in Lewisham.
GP surgery review: triangle-group-practice
Title: Wonderful service
Rating: 5 out of 5
Visited: October 2023
Since joining the practice I have been looked after very well, even more so since being discharged from hospital in August following a serious condition.  The receptionists have gone out of their way to help and have even contacted the hospital and eye clinic to sort out  an issue I had. I can't fault the doctors who are very understanding and reassuring.  I have been very happy since moving to this practice as my previous experiences were not of the same standard. Thank you to everybody.
GP surgery review: triangle-group-practice
Title: Poor standards
Rating: 1 out of 5
Visited: April 2023
I contacted the practice as they had sent through a choose and book referral that only gave me the option of a single clinic that when you selected this clinic it advised there were no appointments and to contact your referrer. 

I was told by the receptionist that despite the advice on choose and book this was the hospitals issue to resolve and to contact them. 

When you haven’t been seen by them you’re not a patient of their clinic and so they cannot assist it’s the referrers issue to find a clinic with appointments not the hospitals issue. 

This means I have been left without a specialist despite having been without a specialist for 4 years because of an error. 

Overall poor practice standards in my opinion.
GP surgery review: triangle-group-practice
Title: useless
Rating: 1 out of 5
Visited: March 2023
I called the surgery in March this year for an appointment to be told I could have a face to face, I went to the surgery to find I was seeing the practice nurse who couldn't even pronounce my name properly and was extremely rude when I tried to give her some history of why I was there, on leaving I asked the receptionist if I could make an appointment to see a Doctor, she told me you have just seen someone, I said okay and went to leave and she shouted let me check your notes so I walked back and I couldn't believe what she said to me, "You need to change your lifestyle" this from the receptionist, I have lost all faith in this Doctors, recently I was told when I tried to get a prescription that all the Doctors were out on emergency calls another time that there is no Doctors in after 12 noon, I could go on and on but nothing will improve.
GP surgery review: triangle-group-practice
Title: The worst of the worst
Rating: 1 out of 5
Visited: February 2023
Why are the receptionist telling patients to call at 8am and we never can get through. This has been an ongoing thing since last year. In my opinion is the worst practice I've ever been to. Few of the receptionist are so rude. They need training on how to deal with patients.
My family will be moving surgery soon because its pointless. We could be dying and can't get through on the phones.
I'd also like to mentioned that I've gone to the surgery after 8am and so many workers standing around in the surgery doing nothing, while they put the phones on busy
GP surgery review: triangle-group-practice
Title: Cannot park
Rating: 1 out of 5
Visited: February 2023
Despite this webpage completed from the information provided by the GP’s  there is no parking unless your staff. 

Disabled parking is on the street if you can find anywhere which with a Travelodge very close by is unlikely and non disabled parking is at a pay and display meter or in a cad park again affected by above. 

The practice don’t seem bothered about providing incorrect information as long as it gets them patients
GP surgery review: triangle-group-practice
Title: Cannot get through on the phone
Rating: 1 out of 5
Visited: November 2022
I am a stroke patient and have concerns about my blood pressure. For the last 3 mornings, I have tried to get a phone  appointment, starting just before 8am and ringing continually till after 8.30. I just can't get through. I suppose I'll have to go to A&E instead. Shocking.
GP surgery review: triangle-group-practice
Title: Lovely Doctors, Terrible Receptionists
Rating: 2 out of 5
Visited: November 2022
If you can get to see a Dr at this practice, they are brilliant. However, getting an appointment with a Doctor means navigating the receptionists and I have yet to encounter a pleasant one at this practice. They don’t seem to realise they are there to serve patients who are unwell and requiring medical assistance. Instead of being kind, courteous and helpful, they seem to go out of their way to be as unhelpful and rude as possible. They speak down to patients as though they hold the power to award appointments to those they feel are deserving of one. It’s all very sad and unnecessary but it’s a culture at this practice that needs to change. Treat people the way you like to be treated is a good place for these receptionists to start.
GP surgery review: triangle-group-practice
Title: Excellent practice. Spoke to GP and pharmacist
Rating: 5 out of 5
Visited: October 2022
Dear Triangle Practice, I am not sure why other reviews are negative about this practice. I understand the pressures on the NHS are already high, and sometime patients expectations can be unrealistic too. My parents and I have been a patient at this practice for over 14 years. The young male doctor and the rest of the team have been fantastic. My parents usually see him who has always been a pleasure to speak with, my father has a learning disability and she has always been extremely patient. 
Recently my dad had a consultation with the new pharmacist over there. I did not know GP's now have pharmacists, but I just wanted to express my thanks to him also. All of dad's medication related questions were answered and dealt with promptly and has not had problems getting meds on time. My dad is a lot more confident with taking his medications now and has not experienced any issues with his blood pressure too. Please pass on my thanks to your pharmacist and GP and admin team. I would highly recommend this practice and always have.
GP surgery review: triangle-group-practice
Title: A GP surgery that actually cares. Thank you all
Rating: 5 out of 5
Visited: October 2022
Just wanted to write a few words of appreciation. Excellent team at Triangle. My mum has been well looked after over here, I have recently moved my mum to this practice from another one down the road, and must say Triangle has been great so far. Recommend to all my friends and family. I always get her appointments and vaccines on time. Recently has had several catch-up calls about her medication review and blood pressure follow-up too. Great work guys.
GP surgery review: woodlands-health-centre
Title: Would not recommend
Rating: 1 out of 5
Visited: December 2023
They make it very difficult to order repeat prescriptions that I've been on for more than 6 years now. They don't call you when they say they will. They've also cancelled one of my longterm prescriptions for no reason without telling me. This prescription is vital for my health so I am very worried now.
GP surgery review: woodlands-health-centre
Title: Excellent Service Received
Rating: 5 out of 5
Visited: July 2023
On Friday 21st July 2023, my appointment with Nurse was slightly delayed, but she greeted me with an apology for the wait and a warm, friendly smile. These small gestures made a significant difference to my experience and immediately put me at ease. The Nurse was attentive to my medical needs and provided spot-on recommendations.

I must commend her for the exceptional knowledge, friendliness, customer focus, and welcoming attitude upon my visit. The surgery facility's layout and cleanliness are of a high standard, and I take pride in being one of their patients, based on this point. Despite the time constraints for each patient, they manage to deliver excellent service consistently. I want also want to thank the reception staff for also being helpful when booking appointments. The waiting time to book an appointment has improved drastically.

Lastly, I want to express my gratitude for the outstanding service received.
GP surgery review: woodlands-health-centre
Title: Great practice, Lovely doctors, nurses
Rating: 4 out of 5
Visited: June 2023
Been here quite a few ties and always manage to get an appointment. One thing i do not like is when you call at 8 your only offered a telephone consultation which i find ridiculous. Patients should have the option if they want a telephone appointment on the day or a face to face appointment not saying"the doctor will triage you etc" its just a waste of an appointment as following the call the GP would then book in the patient. Other than that the E consults are a great way of appointments, medication reviews etc.
GP surgery review: woodlands-health-centre
Title: Clear gatekeeping case
Rating: 1 out of 5
Visited: February 2023
Not possible to make appointments although they ‘offer’ 3 different ways to do it, they made mistake in my blood test results, doctors refusing to see me, and their professional medical advice for months of constant headache was to drink water and jogging  outside.
GP surgery review: woodlands-health-centre
Title: Reception staff treat patients awfully
Rating: 1 out of 5
Visited: January 2023
Drs are great at the surgery.  However multiple reception staff have been rude and reduced me to tears.  Know others who have the same experience too.  Reception staff are rude, short tempered and seem to resent patients calling them!  Feel anxious every time I have to call the surgery.  It is such a shame as the drs are great and the surgery is let down by this.
GP surgery review: woodlands-health-centre
Title: Excellent care
Rating: 5 out of 5
Visited: July 2022
I just wanted to leave some feedback regarding my recent experience with woodlands health centre over the last few months. I have been struggling with my mental health and I have been able to get appointments really quickly which have been vital to my recovery. The doctors have been so thorough and caring which has really helped reassure me. I have also the surgery to help complete some paperwork for an insurance claim and although this has taken a while to do the doctor called me on a Saturday to talk through and was again very thorough and helpful in assisting me with this. All you seem to hear is how much the nhs is struggling and whilst I don’t doubt that is the case, my experience with woodlands has not reflected that at all. Thanks to all the doctors and staff!
GP surgery review: woodlands-health-centre
Title: Just Awful
Rating: 1 out of 5
Visited: April 2022
Really unhelpful staff, impossible to get an appointment. If you do win the lottery and get one it is usually a telephone appointment and they never call when they are supposed to. I don't feel safe using this surgery. Also you cant see patient records as you can do with most NHS practices.
GP surgery review: woodlands-health-centre
Title: Great Practice Doctors go above and beyond
Rating: 5 out of 5
Visited: March 2022
I believe this practice to be one of the best.  They really have cared for my husband all these years I have a different GP and the service is terrible compared to this.  This is how a GP service should be run.  I know theres a wait to get through to reception and to get appointments but I believe theyre doing their best.  The GP care is exceptional patients first attitude.
GP surgery review: woodlands-health-centre
Title: Good service
Rating: 4 out of 5
Visited: February 2022
Phoned surgery to request phone call with my GP.  Had to give some info regarding issue.  Phone call was booked for next day.  GP phoned and offered consultation at surgery same day.  Examination and informative discussion with gp whose professional and  caring approach has never waivered over the 40+ years i have known him. He gave his diagnosis of the problem.  Its obvious that the receptionist had taken  down very accurate details as described by myself which led gp to decide on an examination rather than phone call.  The process worked well from start to.finish for me.  Sadly my gp is now retiring so won't be following through on test results and any further actions but i am assured i will be looked after by other staff.  I hope so as current gp has set a very high standard to follow.  In summary its hard to fault this experience.
GP surgery review: the-lewisham-care-partnership
Title: Appalling call centre
Rating: 1 out of 5
Visited: September 2023
Twice I need to contact my doctor 
But had to go through a call centre which has caused me great stress 
The 1st call took 1 hour and 17 minutes to answer 
The 2nd call too 53 minutes to answer 
I got a letter to book another appointment with my doctor 
I am not bothering to ring I written to my doctor
Not to prepare to was another hour on the phone
GP surgery review: the-lewisham-care-partnership
Title: Getting a repeat prescription
Rating: 1 out of 5
Visited: August 2023
The surgery is appalling I have a continual battle to get repeat prescription. I put it in in due time as instructed with the local Day Lewis Pharmacy and invariably after the proscribed 48 hrs and I go to pick it up there is an problem and it’s not ready and the surgery is at fault. It is worrying that the Drs have a devil may care attitude to medication that it meant to be taken daily and a lack of knowledge of the medication they prescribe. I jokingly describe them as the remedial GPs surgery as they medical ‘professionals’ and admin staff are so below standard what one would expect.
GP surgery review: the-lewisham-care-partnership
Title: Some good people frustrated by terrible disorganisation
Rating: 1 out of 5
Visited: August 2023
We all know that surgeries are fighting a lack of resources. 

But Hilly Fields at Lewisham Care often has only one practitioner on duty for a list of thousands. That’s pure underinvestment by the partners. 

Recently I had superb A&E service, followed up by such incompetence from the practice that after six calls, visits and callbacks, a referral still wasn’t made. It’s a set of consistent admin errors which could have put me back in hospital. 

The funding challenges in healthcare are huge. But getting the basics right should be a duty. Lewisham Care fails on this. I can’t recommend the practice.
GP surgery review: the-lewisham-care-partnership
Title: Amazing service
Rating: 4 out of 5
Visited: July 2023
When ever I visit the GP the reception staff are so help and polite. Just the other day, I went in to inquire about my medical records and medication. The gentleman and the lady wearing a headscarf provided me with exceptional assistance, patiently explaining the necessary steps I needed to take. Moreover, they managed to schedule me an appointment with a fantastic doctor. While I acknowledge that some individuals may experience frustration with the GP, the staff consistently strive to deliver the best possible service. I applaud their efforts and encourage them to continue their commendable work.
GP surgery review: the-lewisham-care-partnership
Title: Unhelpful systems
Rating: 1 out of 5
Visited: June 2023
I waited over an hour to get to speak to the receptionist to gain an appointment. When at last I spoke to her I waited for her to relay my symptoms to the doctor then come back to me with questions from them. So this process was protracted significantly due to this process. It would be so much simpler to just book me an appointment and the I could get off the phone. The questions related to whether or what steps I had taken and I was undoubtedly being screened to see if I actually warranted an appointment. Now I have to wait again for the doctor to call me back. I haven’t seen a doctor since 2020. Unacceptable.
GP surgery review: the-lewisham-care-partnership
Title: Imposible to reach and get prescriptions
Rating: 1 out of 5
Visited: May 2023
The NHS app as well as the Patient Access App which they suggest, do not have any options for appointment booking. The only option that is displayed in the App, is "Smear Test", however there is no option for GP appointments. The phone system which is only at 8:00 am is overcrowded and the queuing time s over 1 hou, which is rather inconvenient for people with fix working schedules.  Appointments always take 3-4 weeks after the booking. Finally, the doctor might call you at different scheduled times and in case you do not answer you will have to go again through the whole painful and long process. If you get to speak to a doctor, prescriptions are not given immediately and they are not shown in the App, nor as SMS confirmation. I have tried to get a prescription since February, and now at the end of May, I am still waiting for it. Overall, it is very disappointing.
GP surgery review: the-lewisham-care-partnership
Title: poor customer service
Rating: 2 out of 5
Visited: February 2023
Trying to book appointment over the phone, waiting for a long time then the phone was picked up could hear 2 ladies chatting in the background for about a minute and then the phone was put down. Had to call again and again wait in a long queue. When I managed to speak to a receptionist and explain what happen there was no apology just a short statement" I don't know". NHS should provide its staff with better customer service training!
GP surgery review: the-lewisham-care-partnership
Title: Keep up the good work
Rating: 4 out of 5
Visited: January 2023
It is hard to get an appointment on the day and it dose take me about 2 to 3 days calling to get a appointment on the same day but the staff will give you many different advice and opportunities so that you can get the help you need. Also However the young man help me with the online service and show me step by step on how to use it and all the apps they offer. Now I can get an appointment when I need one.
GP surgery review: the-lewisham-care-partnership
Title: Great Local Medical Practice
Rating: 5 out of 5
Visited: January 2023
I had a review for my Asthma by phone and the nurse recommended me for a health check as I was due one. I got an appointment within 2 days at the medical centre. It was before work so very convenient and I was one of the first patients to be seen. The Nurse did some tests and we discussed my health since the last check up and recommendations on diet and exercise and general wellbeing. I was impressed at getting an appointment so quickly.
GP surgery review: the-lewisham-care-partnership
Title: Practice has disintegrated
Rating: 1 out of 5
Visited: December 2022
Covid restrictions ended. GPs still extremely inaccessible. 
Repeat prescriptions are not dispensed easily or promptly. 
Without repeat prescription we can get ill and end up in A and E or hospital. 
These GPs are irresponsible and hampering the NHS. The GP services in the whole of Lewisham have completely fallen apart since some sort of merger, I believe? 
Is it so very hard to dispense a repeat prescription over the internet?!!
GP surgery review: the-jenner-practice
Title: Mistake made by booking team
Rating: 3 out of 5
Visited: January 2024
I made a request for a nurses appointment online. Got a text from the booking team with an appointment date and time. Booked into my GP surgery for this appointment and waited. The wait seemed a lot longer than normal so spoke to reception and was informed my appointment had been made at a completely different surgery and that I would need to rebook my appointment.
GP surgery review: the-jenner-practice
Title: Brilliant
Rating: 5 out of 5
Visited: January 2024
My experience of this surgery has always been positive. The reception staff are always helpful and the clinical staff are great.

Like any other organisation, there are occasional glitches but given the pressures the NHS is under, this practice does a brilliant job. Thank you!
GP surgery review: the-jenner-practice
Title: Modality Lewisham
Rating: 2 out of 5
Visited: December 2023
I have received a message about an appointment in some place??? with a doctor whose name is not on a list of South  Lewisham practice without telling me where I suppose to find this doctor.
GP surgery review: the-jenner-practice
Title: Very very slow patient's management system
Rating: 3 out of 5
Visited: November 2023
I have two very unwell daughters. They need my (mother's) support on answering calls, filling forms and etc. We filled very emotionally difficult form to get the appointment, stating dates when we can't be together on the appointment. The appointment was given exactly on that they when I could not be with her. Second: my daughter asked medical proof for PIP application. It was promised will be sent- nothing sent.
Now we again were filling emotionally affecting long form to get another appointment to get that medical proof,medication review and the further health investigation. (Friday). The appointment was promised by text message with no particular date. Today is a Thursday and our extended PIP application deadline is in few days. I am calling to South Lewisham gp, it is number 30 again waiting on with that music on and on.
Also I have a constant difficulty filling a long emotionally affecting form to get an appointment, and it suddenly disappears online with all important sympthom information with no saved copy, stating that they will come back at 2pm. But time is lost, daughter greatly affected and no result.
This "slow management system" is definitely slow and not working.
With all my respect and great need:
Can this be faster, as nobody wants to go to doctors, just only when patients are critical or in urgent need.
Thanks for understanding and taking care of people's wellbeing
GP surgery review: the-jenner-practice
Title: No nurse on appointment date.
Rating: 3 out of 5
Visited: November 2023
Attended for nurse appointment on 6th November, at 10.00am. At 10.30am, went to check at the reception, about the delay, only to be told that the nurse had not turned up. Made another appointment. Hope there will be nurse on shift.