janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: swallownest-health-centre
Title: Rapid response in the hour of need
Rating: 5 out of 5
Visited: June 2022
Had to call  twice in the last week as both children became sick, both seen on the same day as called once was even after 2 in the afternoon and got in and saw the doctor just after 4pm. The patient service advisors where fantastic, when we gave the symptoms and probable cause got us in asap which was fantastic and was able to stop the little one getting worse and risking a trip to a&e.
GP surgery review: swallownest-health-centre
Title: Poor practice and diabolical adjacent chemist
Rating: 2 out of 5
Visited: June 2022
Order prescription on line and have done for a while, ever since the pandemic it is never ready even after a week!!
So you queue up usually for 30 mins to get to the counter to be told its not ready and the pharmacist is on his lunch break, its a joke of a service. Any other industry/profession operating like this and you'd be out of a job due to sheer slap happiness. Rubbish
GP surgery review: swallownest-health-centre
Title: Wonderful practice
Rating: 5 out of 5
Visited: May 2022
I would like to say a huge thank you to the Dr's & all that work at the health centre, I have never ever had a problem whatsoever at getting through on the phone & seeing a GP face to face who have been so kind, I can't & never will fault them, they have all been under a great deal of stress during covid & people's negativity, if only people showed a bit of kindness & cultivated more understanding & patience it would mean such a lot, they have all tried so hard for the community.
GP surgery review: swallownest-health-centre
Title: Just awful
Rating: 1 out of 5
Visited: April 2022
Tried 4 times today to speak to someone and every time I tried I was cut off from the hold queue in less than 4 minutes.

Its little wonder people would rather go to A&E and waste the time of the NHS professionals who are doing their best to serve the public - than waste their time trying to access their local GP when the telephone system is just awful

Its been like this for at least 2 years.
GP surgery review: swallownest-health-centre
Title: Seemless & straight forward
Rating: 5 out of 5
Visited: April 2022
Rang 8am on a Monday, 7th in the queue, waited just over 5 mins and got a same day face to face GP appointment. Self check in on arrival and very thorough service from the GP.
Excellent service all round.
GP surgery review: swallownest-health-centre
Title: Amazing service
Rating: 5 out of 5
Visited: April 2022
I have had to use the practice 4 times in the past 3 weeks due to being severely unwell post covid. I cannot fault them enough, the receptionists were helpful, I got same day appointments each time I rang. The doctors are lovely, can't ask for anything better
GP surgery review: family-doctors
Title: Absolutely Superb
Rating: 5 out of 5
Visited: November 2022
Visited in November and diagnosed with bppv. Doctor superb and very understanding. Had to contact again December speaking to another Doctor in the Practice and again very understanding, service brilliant
GP surgery review: family-doctors
Title: It’s good practice but could be better
Rating: 4 out of 5
Visited: November 2022
I been on the phone to the doctors about my 8month old baby for about 2hours and half . I was on 6 to 2 caller and then they say can’t  reach your call and hang up me . Honestly not happy. That’s sooo poorly customer services. I can’t fill in the form as my baby still young. Honestly wort experices been in the ignite for 2hours and half and then to be hang up on my face
GP surgery review: family-doctors
Title: Excellent service
Rating: 5 out of 5
Visited: November 2022
I've just seen I can't leave the name of the nurse I saw which is a shame as I would love for her to receive some level of recognition for the service she provided (I have made a note of it and am happy to forward it on if possible!). I saw this nurse recently, she was very new to the practice but was so knowledgeable, I just went for a routine check-up but she answered all my questions and made me feel at ease. I was seen quickly and left feeling positive, she was very attentive, especially in regard to mental health, I didn't go for that reason but after disclosing some of my history she made a concerted effort to make me feel welcome to approach the practice if I had any concerns about my mental wellbeing. I've been visiting this practice all my life and despite the changes in staff I have always felt very satisfied with the service here.
GP surgery review: family-doctors
Title: Professional Medical Practice
Rating: 5 out of 5
Visited: October 2022
I am very pleased with this practice as they have always given me an appointment when I needed one. Easy access to services Effectively dealing with my issues and respectful staff
GP surgery review: family-doctors
Title: Poor policies, resulting in poor patient experience
Rating: 1 out of 5
Visited: October 2022
I am disappointed to be writing this, but I can’t recommend this gp practice in good faith. The staff are nice, but there are practices at the surgery that prevent people from getting the care and support they need and want. Almost every time you call after 9:30sm you are told to call back tomorrow. It is so incredibly hard to reach a nurse and almost impossible to access a gp. I feel completely disengaged from local health services. I see little point in even attempting to get support from this surgery. My partner, who needs support with his mh as well as other health issues, has de-registered from the surgery after receiving poor support and many stressful encounters with the inflexible reception / appointment system. 
My advice would be to change the way you deal with appointments. Have set appointments for emergencies and book 2-4 weeks in advance for non emergency appointments. Open up access more for patients to gps and nurses and offer the telephone triage service as an option, not a  mandatory requirement. I support the surgery in steps to be more efficient and use resources accordingly, but I believe that your system is currently failing local people and I fear it may result in serious illness or untimely death in the future. I have spoken to other residents in the town and I am not alone in feeling your services are inaccessible.
GP surgery review: family-doctors
Title: Excellent practise
Rating: 5 out of 5
Visited: October 2022
Telephone calls answered promptly, always given an option of either face to face or telephone call  from doctor or nurse.Always made to feel comfortable nothing is to much trouble by all staff.A well organised and efficient practise that gives patients confidence and trust.
GP surgery review: family-doctors
Title: Total rubbish
Rating: 1 out of 5
Visited: August 2022
It's my grandson was treat for a virus for 3 weeks and with  quite a few visits to the doctors and uuc with no wet nappys for 3 days isnt that the 1st sign of septis ? then was rushed in with septis all in all he was diagnosed with leukemia at the age of 8 months should of been sent into hospital earlier
GP surgery review: family-doctors
Title: Positive Experience
Rating: 5 out of 5
Visited: August 2022
I rang as required at 8 a.m. my call was answered within 10 mins. I was asked a few pertinent questions and offered a telephone appointment that day. I was told the doctor may offer me a face to face if they felt it necessary. The GP rang in the allotted time frame and offered me a face to face appointment for later that day. I was given an examination and treated accordingly. At all times surgery staff were polite and competent and I was dealt with in timely manner.
GP surgery review: family-doctors
Title: Terrible service and total disregard of patients needs
Rating: 1 out of 5
Visited: July 2022
Calling the surgery is impossible without a long wait. Then you be told to call back the next morning as appointments are not available to be booked in the future. 

Every month they fail to supply my prescriptions within a good time. Health and beyond state 72hrs max for prescriptions but after 120 hrs I need to yet again chase my medication that I have now ran out of.
GP surgery review: family-doctors
Title: Good luck getting seen
Rating: 1 out of 5
Visited: June 2022
Refusal to see patients in an emergency. Tell
You to call back after 6:30 for an emergency appointment somewhere else. This is a recurring theme with this practice and known by all in the area
GP surgery review: the-grange-medical-practice
Title: Great servive
Rating: 5 out of 5
Visited: October 2023
Completed on line consultation very easy re system, next day message from practice saying they had ordered a range of tests and to call to book an appointment to take bloods have appointment in 2 days time, very impressed with efficiency and not having an added step re phone call etc.
GP surgery review: the-grange-medical-practice
Title: Good care
Rating: 5 out of 5
Visited: September 2023
I have been having tests for several long standing health issues and the practice has been diligent in following up my results and in giving feedback clearly and helpfully. I have also felt that my views and ideas have been listened to. Interestingly I feel that the telephone consultations have been less limiting than the face to face due to the strict time restrictions on the latter. Several times in these I have been prevented from speaking about what I think are linked or relevant issues because of the ten minutes rule. This has not been the case in the phone consultations I have had recently. In previous years I have felt a little removed from the practitioners at the centre but in the last twelve months I have felt that my overall care has improved and that the practice are now taking a more proactive approach to my health needs. I have found this to be very reassuring at a time when due to my age more issues are appearing. Thank you
GP surgery review: the-grange-medical-practice
Title: Supportive Staff
Rating: 5 out of 5
Visited: September 2023
From the reception staff to the clinical staff I find all the staff at the Grange to be understanding and supportive. 
It's good to feel they see you as a person and not just a number
GP surgery review: the-grange-medical-practice
Title: Fantastic
Rating: 5 out of 5
Visited: September 2023
Alltwen staff and doctors what is dealing with me with all my medical problems are fantastic since my stroke there are wonderful care checking on me could not ask for better
GP surgery review: the-grange-medical-practice
Title: Mixed service
Rating: 3 out of 5
Visited: September 2023
Service is variable from receptionists to doctors. If depends on who you get!
Some receptionists are extremely helpful. Others block access to appointments.
Over the past few months, only one doctor, of four I have spoken with, have given me a proper explanation of my symptoms and diagnosis.
GP surgery review: the-grange-medical-practice
Title: Highly recommend
Rating: 5 out of 5
Visited: September 2023
I have lived all over the country and I have to say this is the best doctor surgery
As long as you do everything online I have found the response time to be fantastic
Even on a Monday when you expect there to be a delay 
5 stars 
I also think the practice manager does a very good job
The only downfall is that on the weekend, you cannot use patch the online communications app 
For Monday morning 
And that is very infuriating
But if you are elderly and you don’t have the Internet I have seen firsthand how people get very upset talking to reception,  they can’t ring up and order their prescription over the phone not everybody has online access and this is a downfall
GP surgery review: the-grange-medical-practice
Title: Review of B12
Rating: 5 out of 5
Visited: September 2023
Really good, have a great conversation and was very efficient. The call happened when they said it would which was great
GP surgery review: the-grange-medical-practice
Title: Generally good practice
Rating: 4 out of 5
Visited: September 2023
Helpful staff
Limited waiting time before I saw nurse for vitamin b injection 
Nurse very helpful and took time to listen and review my details
GP surgery review: the-grange-medical-practice
Title: Good responsive practice
Rating: 5 out of 5
Visited: September 2023
I feel very supported by the grange in managing my Mums health. They action any requests I have check in with me regularly to see how mum is going. Thank you.
GP surgery review: the-grange-medical-practice
Title: Couldn't get help
Rating: 2 out of 5
Visited: September 2023
11m cut his finger on Sunday, Tuesday morning it was red and inflamed, oozing puss. I rang the gp (approx 8:50am) who said there were no appointments left and to go to a+e. I had to leave a+e without being seen for school pick up. I rang the gp Wednesday morning, who gave me a telpehone appointment. I emailed pictures of finger. No such call (no missed call, no automoated text from my phone, no answerphone message and no text from the surgery). On Thursday I got a text to say medicine was ready at the pharmacy. I went to collect (expectying antibiotics). This was medicine requested 10days previous). Still no support. I rang the surgery again Friday- who claimed they had rung. No apppintment offered before the weekend. Child now with red arm and feverish. I got medicine by other means! This is shocking and I am tired of sounding the alarm for care for my children - especially ones so young.
GP surgery review: the-dekeyser-group-practice
Title: Excellent Practice, Very Helpful
Rating: 5 out of 5
Visited: February 2022
I had a very helpful phone appointment today to review my prescription needs and I found the service I received was expert, very helpful and kind. I have always found this to be the case at this Practice and I have been registered there for many years. Thank you, it is much appreciated.
GP surgery review: the-dekeyser-group-practice
Title: New practice,
Rating: 5 out of 5
Visited: February 2022
I have only joined this practice this year ,the nurse I saw at my new patient appointment  was brilliant, I had a few problems but the practice pharmacist is regularly in touch with me which j feel is so reassuring!!
GP surgery review: the-dekeyser-group-practice
Title: Lots of support
Rating: 4 out of 5
Visited: February 2022
Lots of support given, willingness to listen, considering different options, all bases covered and thoroughly explored.
GP surgery review: the-dekeyser-group-practice
Title: Professional and efficient
Rating: 4 out of 5
Visited: February 2022
I have always found the practice to be friendly, efficient and professional. I rarely have an issue obtaining an appointment. I attended for a smear and and the nurse was excellent. I was a bit stressed about it, but the nurse was calming and I did not feel any discomfort.
GP surgery review: the-dekeyser-group-practice
Title: Lovely Secretary
Rating: 5 out of 5
Visited: January 2022
I rang today to speak a secretary she was so polite, listened and clearly understand my query helped me to understand the information that I had requested thank very much.
GP surgery review: the-dekeyser-group-practice
Title: Amazing staff
Rating: 5 out of 5
Visited: January 2022
I’ve had two amazing experiences from the surgery in the last month. One for my booster jab and the other for my routine smear. The covid measures are amazing and the staff friendly and reassuring
GP surgery review: the-dekeyser-group-practice
Title: Always receive good care
Rating: 5 out of 5
Visited: January 2022
I visited the practice today and received really friendly and professional care. This has always been my experience at Fountain Medical Practice. Thank you so much for all you do, i appreciate it very much.
GP surgery review: westgate-surgery
Title: Great service
Rating: 5 out of 5
Visited: March 2022
All the staff are very helpful at all times.never had a problem getting an appointment or a telephone consultation
GP surgery review: westgate-surgery
Title: Answered quickly, seen quickly
Rating: 5 out of 5
Visited: March 2022
I’ve been in touch with the practice several times recently with some non-urgent issues. I’ve been able to get through on the phone within a minute or two, and been able get an appointment in a very acceptable timeframe (1-2 weeks for something minor and non-urgent), but much sooner when my daughter had a rash. The healthcare professionals (GP, MSK, ANP have been kind, attentive and given excellent advice). Given the negative press attention GP surgeries are getting at the moment I’ve been surprised by the excellent service from Westgate.
GP surgery review: westgate-surgery
Title: excellent Practice.
Rating: 5 out of 5
Visited: January 2022
Always a pleasure to see the Doctors, they are extremely good.
I am 83 years of age and healthy, one of the Doctors told me 2 years ago that I might live another 20 years. what better proof of their expertise than that.
GP surgery review: ossett-surgery
Title: Pleasant staff
Rating: 4 out of 5
Visited: August 2022
I had a face to face appointment with the GP, I have not seen him before, he was pleasant and helpful. The operator on appointments who answered my call was nice and helpful, although I rang at 8 am, that morning and the line was engaged, when I got through, the recording said I was 42nd in the queue. I did press the number for ring back, but after 2 hours, no one rang. I called appointments again on another phone and was 3rd in the queue I waited and was answered quickly. The lady on reception was also pleasant Overall a good experience !
GP surgery review: ossett-surgery
Title: Great follow up
Rating: 5 out of 5
Visited: August 2022
Had to be fast tracked and the staff have been fantastic chasing it up all the way through. Thank you all uou have made a hard time more bearable.
GP surgery review: ossett-surgery
Title: Routine blood test/ blood pressure
Rating: 3 out of 5
Visited: July 2022
Very good overall.
I had a query and the nurse said I needed to speak with a doctor, she booked the appointment and said the doctor would ring me in the next 10 mins, that was at 11.20 Am i still haven’t received a call at 13.45! Now if I had been told the doctor will call you in the next 5 hours I’m ok with that! This I feel is bad practice
GP surgery review: ossett-surgery
Title: Great Review
Rating: 5 out of 5
Visited: July 2022
Thorough consultation and clear explanation. Felt reassured that symptoms and concerns were being taken seriously and not just dismissed.
GP surgery review: ossett-surgery
Title: “Always helpful”
Rating: 5 out of 5
Visited: June 2022
Whenever I ring to make an enquiry or an appointment I find the staff to be, caring, efficient & knowledgeable. They always try to find the best outcome for you, Thank you 😊
GP surgery review: ossett-surgery
Title: Great staff
Rating: 5 out of 5
Visited: June 2022
Great staff and doctors very friendly I can phone up and make an appointment for same day don't use the pharmacy inside slow and most of the time end up having to go back
GP surgery review: ossett-surgery
Title: Can't get an appointment
Rating: 1 out of 5
Visited: June 2022
When I first joined, it seemed ok. I got a future appointment easy enough and they seemed nice. Now, a year on, it's a different situation. I can't get an appointment at all! 
I have mental health issues and need someone to come with me to the surgery. I therefore need to know in advance when my appointment is. That being said, when I try and call that day, I am held on a queue for 30 mins, only to be told they don't have appointments. 
How do people with busy lives and full time jobs cope? 
This needs sorting, it is not good idea. If people cancel, why not do a two strikes rule, where if they fail to attend twice, no future appointments?
GP surgery review: ossett-surgery
Title: First class care
Rating: 5 out of 5
Visited: May 2022
I have always found Ossett Surgery excellent from speaking to the receptionist to the care and attention of the doctors giving me the help and support I have needed, very happy.
GP surgery review: ossett-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
Friendly helpful staff 
 I felt the doctor took his time to listen to me and and referred me for further tests 
 Very helpful
GP surgery review: wilmslow-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
The Wilmslow Health Centre has looked after me and my family from cradle to grave with care and attention. A smile or welcome that makes you feel you really matter whether your need is for something minor or something major
GP surgery review: wilmslow-health-centre
Title: Great Flu jab organisation
Rating: 5 out of 5
Visited: September 2022
Excellent organisation of the Flu jab session. I was in and out in less than four minutes.  Great planning and execution.
GP surgery review: wilmslow-health-centre
Title: A good practice
Rating: 5 out of 5
Visited: September 2022
All staff very helpful. Prompt response to online consultations and repeat prescription requests. Consideration and respect shown to patients by medical nursing and reception staff. Only criticism would be music you have to listen to when phoning the practice - it should be calming not frenetic!
GP surgery review: wilmslow-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: September 2022
Short wait,polite and friendly with prompt 5eferral and attention.
It was a much better than expected service.From all the media about dreadful GP service,I was delighted to experience such a contradiction
GP surgery review: wilmslow-health-centre
Title: Well organised practice
Rating: 5 out of 5
Visited: September 2022
Last visited this practice on Sat 24/9/22 for my flu injection, there was a queue but this moved quickly so little delay, very friendly staff and efficiently organised. 
.
GP surgery review: wilmslow-health-centre
Title: Efficient service
Rating: 4 out of 5
Visited: September 2022
Had flu jab on 24/09/22 extremely well organised in and out in 5 minutes. Safe and easy. No waiting and staff very helpful and friendly with good advice clearly given
GP surgery review: wilmslow-health-centre
Title: Friendly practice
Rating: 5 out of 5
Visited: September 2022
I did not wait many minutes to be seen to, which was very good and appreciated. Everything was very well organised
GP surgery review: wilmslow-health-centre
Title: Excellent Practice
Rating: 4 out of 5
Visited: September 2022
attended for annual flu jab and again this year extremely well organised minimal queuing and was attended to in minutes excellent service
GP surgery review: wilmslow-health-centre
Title: Very efficient service
Rating: 5 out of 5
Visited: September 2022
Went for my covid booster last night.
Everything ran lick clockwork . Everyone was polite & happy to assist
GP surgery review: wilmslow-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: September 2022
This is such a good practice. The Doctors are all super friendly and reassure you when needed. It is very well run. Always clean and tidy and the staff are so nice.
GP surgery review: west-derby-medical-centre
Title: Worst GP practice ever
Rating: 1 out of 5
Visited: July 2022
Can never get through on phones & when you do no appointments available. Needs a serious re-think as storing up massive problems for the future.
GP surgery review: west-derby-medical-centre
Title: Unacceptable Service
Rating: 1 out of 5
Visited: July 2022
I tried to obtain a telephone appointment this morning. I telephoned the medical centre at 8am and it was engaged constantly so I kept repeatedly calling for 40 minutes then I was put on Hold with the automated message playing over and over for a further 50 minutes. I then decided to Press 1 as requested to book an appointment only to find this could not be done. I eventually put down the telephone in frustration after having trying to get an appointment for nearly 2 hours! This really is not acceptable.
GP surgery review: west-derby-medical-centre
Title: Useless
Rating: 1 out of 5
Visited: July 2022
While some of the doctors might be good, it's virtually impossible to get an appointment - either face to face or by phone. eConsult is also mostly unavailable yet the practice is always empty when visited. Clearly oversubscribed and don't care