janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: dr-m-suares'-practice
Title: Information required
Rating: 4 out of 5
Visited: June 2022
I have seen bad reviews of this surgery about receptionists attitudes, 
 I have been on a number of occasions over the last couple of months, I must say receptionist staff have been amazing. Very helpful with my enquiries they went above and beyond what they needed to do to give me the information I required.
I have always found them very Professional helpful and obliging with Caring and attitudes.
GP surgery review: dr-m-suares'-practice
Title: Terrible place
Rating: 1 out of 5
Visited: May 2022
If you are lucky to get through on the phone you are then greeted by a receptionist who can’t be bothered dealing with your enquiry and asks a fair few questions to tell you there’s no appointments. They then get frustrated if you require more help. There are never appointments and trying to get a repeat prescription is a task within itself. If you make it the surgery you get dismissed but can see others be politely greeted. Not sure if this because I’m not originally from the Knowsley area
GP surgery review: dr-m-suares'-practice
Title: Terrible place
Rating: 1 out of 5
Visited: May 2022
Sat waiting 25 minutes after supposed  appointment time in an empty surgery still waiting to be seen. You can’t get appointments at the best of times and then when you do you left waiting well over your appointment time
GP surgery review: hillside-house-surgery
Title: Amazing team at this practice
Rating: 5 out of 5
Visited: October 2023
I have been a patient of Hillside House since I was a child. I have always had nothing but utter respect and gratitude for everyone at this surgery. The whole team who work at this practice are very friendly and professional.
I have received treatment over the last several months after sustaining a life changing injury. The Dr (I am unable to write the name due to NHS policy) who looked after me is the epitome of a GP I cannot thank her and the team enough for all the support and kindness shown. An absolute amazing team, who work tirelessly to resolve any issues I have had. Keep up the great work, and thanks you all again.
GP surgery review: roby-medical-centre
Title: Kind and caring practice
Rating: 5 out of 5
Visited: January 2024
I recently joined this practice  and I must say, it has been an incredible experience. The practice is exceptional in providing amazing care to its patients. In fact, I was so impressed that I even convinced my sister, who was having trouble at her previous practice, to move here as well. 

One of the things that stood out to me about this practice is how small and friendly it is. The staff truly listen to the patients and make them feel heard and valued. They go above and beyond to ensure that every patient's needs are met.

Just last week, I needed a last-minute appointment for my little girl. I called on a Friday around 2pm and they were able to accommodate us at 5pm. This was the second time in recent weeks  I've needed such a last-minute appointment, and both times they were willing to make it work. Their flexibility and willingness to help is truly commendable.

It's unfortunate that the NHS often gets a lot of negative attention, but this practice deserves all the praise it can get. They are outstanding in providing care to all patients and their dedication is evident in every interaction. Before joining, I had read the reviews, and I can confidently say that they accurately reflect the exceptional care provided by this practice.

Thank you, for all that you do for your patients. Your commitment to providing excellent care is truly remarkable and greatly appreciated by all your patients.
GP surgery review: roby-medical-centre
Title: Welcoming and helpful
Rating: 5 out of 5
Visited: January 2024
I called in at the practice yesterday to request a copy of a report.  The staff were very quick to help and with a lovely friendly manner. 
At my previous Practice I’d have had to complete an application form at the very least!  It’s so refreshing
 a) to feel welcome and 
 b) to come away with what I’d gone in for. 
Thank you
GP surgery review: roby-medical-centre
Title: New patient and excellent practice
Rating: 5 out of 5
Visited: December 2023
I recently joined Roby and I must say, it has been an incredible experience. The practice is exceptional in providing amazing care to its patients. In fact, I was so impressed that I even convinced my sister, who was having trouble at her previous practice, to move here as well.

One of the things that stood out to me about this practice is how small and friendly it is. The staff truly listen to the patients and make them feel heard and valued. They go above and beyond to ensure that every patient's needs are met.

Just last week, I needed a last-minute appointment for my little girl. I called on a Friday around 2pm and they were able to accommodate us at 5pm. This was the second time I've needed such a last-minute appointment, and both times they were willing to make it work. Their flexibility and willingness to help is truly commendable.

It's unfortunate that the NHS often gets a lot of negative attention, but this practice deserves all the praise it can get. They are outstanding in providing care to all patients and their dedication is evident in every interaction. Before joining, I had read the reviews, and I can confidently say that they accurately reflect the exceptional care provided by this practice.

Thank you, Roby Medical Centre , for all that you do for your patients. Your commitment to providing excellent care is truly remarkable and greatly appreciated.
GP surgery review: roby-medical-centre
Title: Amazing care
Rating: 5 out of 5
Visited: December 2023
Amazing care on all levels, receptionists completed my son's medication requests in a timely and polite manner. The GP reviewed all my bloods and commenced me on the right medicication.the practice nurse ANP is so knowledgeable and experience. After 2 months with my previous practice, numerous hospital admission, she has made me breath again normally. No issues getting apptointments which is half the stress eleviated then to be greeted by caring people. Amazing and well done from and experienced nurse who understands pressures and still recieved top class treatment.
GP surgery review: roby-medical-centre
Title: Friendly staff
Rating: 5 out of 5
Visited: November 2023
First, when I approached the reception, I arrived a bit early, the receptionist checked my name and asked me to take a seat waiting for calling by nurse. She was polite, friendly and had a smiling face. Not waiting too long, less than 5 minutes, I was called by nurse to have health check. It was earlier than originally scheduled appointment. I could have the check earlier. The nurse asked me about my health condition and life style thoroughly. She was very nice. Sometimes I didn’t catch her question and she was willing to repeat the question so that I could understand everything she said. She also explained to me that I can seek help by calling the surgery in case of need. The whole process had been very smooth. I would like to thank her for the health check.
GP surgery review: roby-medical-centre
Title: Professional, kind and thorough.
Rating: 5 out of 5
Visited: November 2023
I attended for covid jab, everything explained very clearly.  Also ensured I was up to date with BP checks and Asthma reviews. Making further appointments were required.  Very caring and approachable nurse.
GP surgery review: roby-medical-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: November 2023
Reception staff are amazing, very helpful, very friendly and caring. 
Doctor is the same can not fault the service.
GP surgery review: roby-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
On visiting my new doctor’s surgery enquiring about blood tests I had done. I was given the results of my test with a wonderful greeting from the staff who advised me the results I was waiting for.  Staff are always so friendly and compassionate in all they do.
GP surgery review: roby-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
I have only been with this Practice for around 3 months and each time I have rang with an enquiry or to order a prescription, I have been treated with the upmost respect from any receptionist that answers the phone. They don't fob you off or ask you any very personal information on the phone, if they can't solve what you need straight away they will always get back to you on the same day to answer your enquiry. The only down fall I have found is.....I never joined this Practice years ago. Thank you to all of you for your continued service to an absolutely fabulous Practice. Keep up your excellent work.
GP surgery review: roby-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: October 2023
Went for covid and flu vaccines, I had easily got an appointment when it was convenient for me.  There was  no wait, in fact I was seen early and the jab was painless.
GP surgery review: bevan-group-practice
Title: Another short notice cancellation
Rating: 1 out of 5
Visited: November 2023
Another short notice cancellation, next appointment isn't for two weeks.  This is now the third short notice cancellation.  We will be changing surgery, this is no longer acceptable.
GP surgery review: bevan-group-practice
Title: Poor
Rating: 2 out of 5
Visited: October 2023
Having spent nearly an hour on phone to get through to surgery when I eventually spoke to a receptionist they told me I would be better going to walk in centre I told them I had already spoken to them and they advised me to go to my GP so they gave me an appointment I explained my circumstances and was phoned off with more medication that is not going to help me what so ever what is the point I think I need to change my doctor's as this surgery is getting terrible reviews
GP surgery review: bevan-group-practice
Title: Two short notice cancellations
Rating: 1 out of 5
Visited: October 2023
Like all GP practices it's really difficult to get an appointment.  Finally managed to get a telephone appointment and was told I needed to come in to the practice and was given an appointment the following week, only for it to be cancelled at very short notice.  This is the second time I have had an appointment cancelled at short notice.  Tried using the online messaging system but never received a response.  Poor surgery but not sure anywhere else is any better.
GP surgery review: bevan-group-practice
Title: Very helpful
Rating: 4 out of 5
Visited: October 2023
After a stay in hospital, and a short period staying in a care home outside of Widnes, my mum was assigned a new GP in St Helens! This was after being a patient at Bevan Group Practice since it's opening all those years ago. This meant I could not order her medication on Patient access app, it was quite worrying. I contacted the surgery to let them know and then received a call to meet with the patient liason officer. After a 30 minute meeting explaining the situation I was told they would sort this out for me. A few hours later all was OK.  Medication for my mum was ready for collection and in blister packs which will be easier for her going forward. After being initially very annoyed at what had happened, I felt I had to write this to say that the staff are trying their best to help under very difficult circumstances, so be as patient and courteous as possible.
GP surgery review: bevan-group-practice
Title: Poor communication
Rating: 1 out of 5
Visited: June 2023
Asked to attend for blood tests even though I have never spoken to a GP, only attended a nurse appointment to register as a new patient.  Tried to get a telephone appointment to query request for random blood tests but was told on numerous occasions no appointments were available, but only after asking me what the appointment was for, so obviously fobbed off.  Was told three different reasons why these blood tests were necessary, so don't know who to believe.  One of the GPs altered a repeat prescription without any conversation, which felt arrogant at best.  After reviewing prescription shouldn't have been changed and had to wait for a new prescription to be issued.  Wish I had never changed GP, will most likely change to another practice.
GP surgery review: bevan-group-practice
Title: Another two hours with no joy
Rating: 1 out of 5
Visited: October 2022
Cannot get through to surgery again - another two hours of engaged tone - getting an appointment is a lottery which seems to be if your luck is in - only ever had the phone answered once at 8 am - really poor and the only other option is to spend 5 or 6 hours in the walk in - this surgery really needs to review its policies - poor poor poor
GP surgery review: bevan-group-practice
Title: Awful and draining
Rating: 1 out of 5
Visited: August 2022
Waited 3 weeks for a sick note after ringing continuously to be told there is no doctors to sign it off
Told someone would call me back but never a call back 
After 3 weeks and this effecting my pay from work finally got this but told to collect from a completely different doctors that isn’t my usual
Stress you don’t need when already under it
GP surgery review: bevan-group-practice
Title: Impossible to see a doctor
Rating: 1 out of 5
Visited: July 2022
Trying to make an appointment - phoning at 8am on 30days running spent 3 and a half + only to hear the engaged tone every time - hundreds of tries when eventually got through (gone 9 am) all appointments always gone - poor service - extremely disappointed - but if you call into surgery at Any time it is always empty - not good enough
GP surgery review: bevan-group-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2022
Every encounter over the last 6 years has been nothing short of excellent. The reception and secretarial staff are always friendly, helpful and prompt with their assistance. All of the GPs are outstanding and provide safe and efficient care. We are moving out of area and are very sad to be leaving beaconsfield.
GP surgery review: bevan-group-practice
Title: Horrendous receptionist
Rating: 1 out of 5
Visited: January 2022
I called up to check on a form I need signing from my GP so I am able to start my IVF treatment. I have had to call each day as receptionist told me they wouldn’t be contacting me directly to say it’s ready. I called to be cut off by the same receptionist and as she put me on hold or thought she did she said ‘she’s getting on my f**** nerves. She then told me again it’s not ready and don’t know when it will be.
GP surgery review: fir-park-medical-centre
Title: Disgraceful level of service
Rating: 1 out of 5
Visited: December 2023
You can’t get through on the  telephone to make an appointment when you eventually do you are told there are no appointments available they are at full capacity and advised to go to the Walk in Centre or A&E!! Extremely worrying if they are at full capacity  by mid morning .I  appreciate organisations have staff shortages with unexpected absences but this is the norm here . You literally can’t get an appointment . Reception staff are rude with no compassion or empathy and I would suggest  some training is implemented as a priority . I have been with this practice over 30 years and never had an issue but since they have relocated their standards  and reputation have declined significantly.
GP surgery review: fir-park-medical-centre
Title: Amazing Practice
Rating: 5 out of 5
Visited: December 2023
I attended Fir Park Medical a couple of weeks ago. After a thorough examination the doctor actually phoned a registrar at Whiston Hospital while I was there and within a few days I had a CT scan. You can’t ask for better service than that. We’ve been with this surgery for over 40 years and everyone is very professional and very caring and they’ve always gone above and beyond. I would recommend this surgery 100%.
GP surgery review: fir-park-medical-centre
Title: A lovely experience
Rating: 5 out of 5
Visited: October 2023
My son is 23 months and he is petrified of the doctors, dentist or any clinical setting after a bad experience when he was younger. Taking him to the doctors is a nightmare as he is so upset and has to be restrained to be examined.

I dreaded bringing him in but the children's nurse that saw him was just brilliant. She was so kind and understanding and made my son feel at ease with endless stickers and chats about his recent holiday. She was able to take my son's stats by placing the monitor on his finger which is the thing he is most scared of and noone has been able to do before as it causes lots of upset which in turn has meant unreliable readings.

My son actually spoke to the nurse and walked out of the doctors with a smile on his face which truly is incredible and a big step towards overcoming his fears.

My experience has always been so positive with this practice so I just wanted to say a big thank you.
GP surgery review: fir-park-medical-centre
Title: Great Service Yet Again
Rating: 5 out of 5
Visited: September 2023
After receiving an email (the surgery had already tried to contact me twice by phone) regarding blood test reults I assumed it was the same results I had received from the hospital and already had a further blood test arranged for.
I missed 2 further calls from the surgery and then picked up a second email advising me an appointment was being made for me to go for a scan and I would be notified by post of the appointment.
As I am experiencing problems with the post receiving it only every 7 - 10 days and I was concerned about what I read in the email I went to the surgery today for further advice and spoke to one of the reception team in private. Within minutes I had the advice I needed and was able to act on it immediately, I now have a scan arranged for Wednesday.
Fir Park staff and by that I mean every member of staff have never failed to respond to my needs at very worrying times for several years now and I am thasnkful of their dedication and service. I would always highly recommend them.
GP surgery review: fir-park-medical-centre
Title: Good
Rating: 3 out of 5
Visited: September 2023
For a practice that has thousands of patients it does really try.  It may take a few month's to get an appointment but you do in the end. Keep trying. It is worth it.
GP surgery review: fir-park-medical-centre
Title: Clean and helpful
Rating: 4 out of 5
Visited: September 2023
From reception to the medical staff everything went smoothly. I was given the treatment I required and this was done in an extremely professional and friendly manner. I felt confident in the nurse I spoke with and they offered good advice.
GP surgery review: fir-park-medical-centre
Title: Impossible to see a GP
Rating: 1 out of 5
Visited: August 2023
Needed to see  a Dr due to being in pain and not being able to take over the counter medication for it due to a medical condition.Rang to book an appointment to be told only on the day appointment available.
Booked a day off work to call on the day to wait in a long queue to be told at 8.10a.m. no appointments left.What is the point of this?.
Not fit for purpose.
GP surgery review: fir-park-medical-centre
Title: Brilliant servicebithb
Rating: 5 out of 5
Visited: June 2023
Both members of staff with whom I dealt with were extremely friendly and helpful .....sorry can't add to this review
GP surgery review: fir-park-medical-centre
Title: Disgraceful
Rating: 1 out of 5
Visited: June 2023
Appointment system is atrocious . Unable to get an appointment for a child under 2 years of age. Directed to A & E !! A total misuse of  this service . Unable to pre book appointments told to ring back following day and join the other thousands of patients trying to get through on the not fit for purpose telephone system alternatively attend the surgery in person to queue up . Completely lost for words at lack of compassion or empathy shown by receptionists . Appalling service or lack of service all round
GP surgery review: fir-park-medical-centre
Title: Zero appointments
Rating: 1 out of 5
Visited: June 2023
It is impossible to get an appointment here since they moved. Can’t get through on the phone, none through patient access. Everyone ends up at the walk in centre.
GP surgery review: newtown-surgery
Title: Great support from staff
Rating: 5 out of 5
Visited: April 2022
The staff managing the phones are great and so helpful & supportive for both myself and when dealing with queries for my elderly parents who I am carer for. I cannot thank them enough especially at present and during the covid-19 period
GP surgery review: oaks-place-surgery
Title: No Help
Rating: 1 out of 5
Visited: May 2023
Spoke to the gp on numerous occasions about a specific thing! No help fobbed off and was gave medication for anti sickness which was useless because I had pain! Avoid this practice I just moved from this one today to another one! Zero star practice and reception staff are beyond unhelpful!
GP surgery review: oaks-place-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
Had an appointment today they brought in an agency ANP she was fabulous, so professional and caring. understanding and helpful. I hope she becomes a permanent staff member.
I have been with the practice for over 30years. Reception staff are great. Obviously the situation in the whole country at the moment with dr appointments is difficult but the reception staff do try to help. 
However i do wish they had signed up to Gp extra. That would have been a bonus
GP surgery review: oaks-place-surgery
Title: Great Practice but Incredibly Rude Doctor
Rating: 1 out of 5
Visited: October 2022
Services at Oaks Place are generally very good, repeat prescriptions are dealt with quickly, nurse is fantastic however if you need anything from the GP it is horrific. She's rude, unhelpful and that's if you ever get chance to speak to her after triage or she fobs you off with a number for somewhere else or a self referral for anyone thats not her.
GP surgery review: oaks-place-surgery
Title: Easy to use online services
Rating: 5 out of 5
Visited: February 2022
I am a new patient here, I used the service today for the first time and it was easy. The customer service was great and I received the treatment I needed promptly. I’m very happy that I made the move.
GP surgery review: peelhouse-medical-plaza
Title: Appointment
Rating: 2 out of 5
Visited: January 2024
My mum phoned on behalf of my sister who’s severely disabled because her face is swollen and her eye is almost closed. She’s just been discharged from hospital as she is unwell and when mum rang the surgery she was requesting a doctor to come out and take a look. The receptionist then asked my mum was she able to come into the surgery which my sister can’t as she’s not well. After explaining this mum was advised to phone an ambulance! I’m sure the ambulance service have more serious people to deal with!!! This is completely unacceptable and my sister needs to be visited by a GP, I appreciate that they’re extremely busy but she needs to be seen
GP surgery review: peelhouse-medical-plaza
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
I have never had a problem with getting a appointment, I seen a HCA who I have never seen before with one thing and was really worried over something else she was really friendly and found the time to explain to me and didn’t feel I was rushed to leave, I left feeling at ease couldn’t thank her enough.
GP surgery review: peelhouse-medical-plaza
Title: Can never get appointments
Rating: 1 out of 5
Visited: March 2023
Everytime you call there is never any appointments availible the staff do not seem to care so they should not be working in the nhs
GP surgery review: peelhouse-medical-plaza
Title: Great service
Rating: 5 out of 5
Visited: October 2022
I would like to thank the doctor who dealt with my case for all of his care and attention in his diagnosis of my condition. He listened to my concerns, understood how I was feeling and the pain I was having and dealt with my case in a timely and efficient manner making the relevant referrals to the appropriate services so that I was seen quickly.