janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: schopwick-surgery
Title: Excellent responsive surgery
Rating: 5 out of 5
Visited: May 2023
My appointment was made the following morning and minor surgery was arranged within three weeks.
 Despite all the cuts and bad press re GP surgeries Schopwick is first class . Appointments made quickly great receptionist nurses and excellent doctors.
Well done Schopwick.  5* treatment.
GP surgery review: schopwick-surgery
Title: Good appointment
Rating: 4 out of 5
Visited: April 2023
I received good knowledge and it was a very efficient appointment. I went in and came out of the gp within 15 minutes
GP surgery review: schopwick-surgery
Title: Caring and Professional
Rating: 5 out of 5
Visited: April 2023
No problems getting through to the expert team front of house; easy to make a booking with a professional. Very short waiting time, caring, polite surgery!
GP surgery review: schopwick-surgery
Title: Good, as opposed to average!
Rating: 5 out of 5
Visited: April 2023
My experience of being with Schopwick surgery at Bushey has served to reinforce my opinion that as with all things in life, there is good, bad and indifferent. My usual GP at Schopwick is knowledgeable, attentive and very professional. And to a patient like myself, who has multiple co/morbidities, and is immunocompromised, that is a very important profile indeed.
GP surgery review: schopwick-surgery
Title: Extremely Helpful
Rating: 5 out of 5
Visited: April 2023
A quick and easy registration allowing me to register as an out of area Patient, thank you to everyone at Schopwick for being so kind and helpful in this process.
GP surgery review: schopwick-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: March 2023
Always easy to obtain a telephone or face to face appointment.  Receptionists are helpful and polite and even when a problem arises the practice deal with the situation promptly and professionally.  Service is second to none and really appreciated.
GP surgery review: schopwick-surgery
Title: Extremely good Practice:
Rating: 5 out of 5
Visited: March 2023
It’s necessary to reiterate how good Schopwick Surgery is, as I have friends living in other areas, who have zero relationships with their GP’s.  It is so necessary to have confidence in the entire team, and Schopwick give me that support. Everything is a two way street, & it is impossible to please everyone. Especially some patients who expect the impossible!  I have always found Schopwick an exceptional practice, and any negative remarks from patients, I would never listen to.  Every Doctor, admin, reception  personnel etc, have been more than helpful to me, & it is always good to talk to people and not at them!!  So thank you very much Schopwick Team.
GP surgery review: schopwick-surgery
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
I really like the fact I can get a telephone appointment which I had recently. My Doctor is very caring and listened to my problem which I am now able to go forward with. I find this really convenient as needed advice more than a face to face and my problem and I now know, my problem will be resolved. I feel this also frees up a slot for when a patient really needs a face to face appointment.
GP surgery review: schopwick-surgery
Title: Always helpful and caring
Rating: 5 out of 5
Visited: February 2023
Unfortunately I have used the surgery a lot over the last few months. But everyone I have dealt with has been very caring and given clear help and advice. The reception staff often maligned are some of the best!
GP surgery review: schopwick-surgery
Title: Fantastic Surgery
Rating: 5 out of 5
Visited: February 2023
I have been a patient of the practice  for 18 years and it is truly wonderful example of a compassionate, proactive and organised surgery. All the staff are incredibly professional and caring - a big thank you from my family for all that you do.
GP surgery review: harvey-group-practice
Title: Always helpful
Rating: 5 out of 5
Visited: October 2022
I have been with this practice for 12 years and have always found them helpful and I've always been treated well by them
GP surgery review: harvey-group-practice
Title: Great Experience
Rating: 5 out of 5
Visited: September 2022
When I was struggling to find medical advice upon coming home from university for the holidays, Harvey Group Practice stepped up and immediately offered their services and signed me up as a temporary patient quickly and efficiently. The doctor I spoke to was patient, kind and helpful, and I'm very grateful for the care provided. I would highly recommend Harvey Group Practice - they helped me immensely in my time of need. I have no complaints.
GP surgery review: harvey-group-practice
Title: Brilliant staff
Rating: 5 out of 5
Visited: August 2022
Best practice I have ever used and I have moved a lot in my life. Never ever had any issue with admin staff - they are all friendly, kind, polite and knowledgeable. Today I saw a physiotherapist in the practice. I was delighted to meet such a nice professional and highly knowledgeable gentleman. I have seen numerous doctors, physios and rheumatologists over the years. His expertise was outstanding - he was not in any way condescending and explained in great detail, when asked, what the issue was exactly. I love Harvey House and all the staff.
GP surgery review: harvey-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
I would like to show my appreciation for the incredible hard work all the the staff at the practice are providing in such challenging times. I have always found the practice understanding and responsive, with excellent care, over nearly 27 years of being registered with them.
GP surgery review: harvey-group-practice
Title: Trouble getting one blood result
Rating: 1 out of 5
Visited: July 2022
I had a few blood tests on Tuesday of this week. All of my bloods have come back and were uploaded to patient access, apart from one (thyroid antibody). I cannot understand why all of my other blood results have been read and uploaded to patient access but not this one. Makes no sense. I really would like to know the result of this final blood test.
GP surgery review: harvey-group-practice
Title: Gold Standard GP practice
Rating: 5 out of 5
Visited: June 2022
I cannot speak highly enough about this GP surgery!
I have always received a first class service from this surgery - prior to Covid and this has continued to date.
The initial contact with the receptionists has always been without exception polite, caring and efficient - so so important!
From that initial conversation  - I have either been offered appropriately a GP telephone consultation - OR - referred to see a GP  face  to face - all without any problems or delay.
 ALL GP interventions have been extremely professional and caring and they have  all dealt with any problems and/or referred on to other services in a timely and appropriate manner.
Thank you for providing such a good service
GP surgery review: harvey-group-practice
Title: Excellent, reassuring care
Rating: 5 out of 5
Visited: May 2022
Having suffered heart palpitations followed by a few days of feeling exhausted and unwell I got in touch with Harvey House practice and received a call the same day from a GP. He quickly arranged same day blood tests and an ECG and health check for the following day. Later that second afternoon I received a call from a GP to go through the results. He took time to go through everything in detail and was kind, thoughtful and reassuring, and we agreed on medication to tackle one thing shown up by the blood tests. After blood pressure monitoring for a week I received another call to discuss the results. Again, that same GP was informative and empathetic and we once again agreed on medication to tackle this second issue, as well as on a referral to a specialist to check on any potential underlying causes. I have nothing but praise (and gratitude) for the way I have been looked after recently. Contrary to what I had feared because of the pressure we all know the NHS is under, I have been treated with both generosity of time and spirit, all
Of which has helped to ease my worries. On the basis of my experience I would not hesitate to recommend Harvey House. Thank you.
GP surgery review: harvey-group-practice
Title: Prescription Request Delay
Rating: 3 out of 5
Visited: April 2022
Today I spent 1hour 15mins on the phone waiting to speak to a member of staff regarding a prescription request that I dropped off at Jersey Farm surgery last Monday (25th April). When I eventually spoke to someone I was told that the prescription was only issued yesterday (3th May). Over a week later! They could not tell me if it had been posted out - I had enclosed a stamp addressed envelope so I could have a printed prescription sent to me. This prescription is for my HRT and because there are problems finding a chemist that stocks it this would allow me to try and find it for myself. I am annoyed because normally they get your medication to your chemist within about 2 days and I have now found out that my prescription request has sat there for over a week before being actioned, leaving me short of my much needed medication. Very disappointed at this level of service and the lack of empathy and apology from the member of staff who helpfully said "I hope you put a first class stamp on it."
GP surgery review: harvey-group-practice
Title: Professional Practice
Rating: 5 out of 5
Visited: February 2022
Spoke to the Doctor today, very polite,professional and showed empathy. Receptionists are very polite and efficient and willing to help. The last two years have been frustrating for all, but I think this practice has "weathered" things well. I have been with this surgery all my life, I'm now 58 and have no intention of changing.
GP surgery review: the-baldock-surgery
Title: Awful surgery
Rating: 1 out of 5
Visited: February 2022
Experiencing great pain as explained in an econsult, to be told I'll be reviewed in a weeks time. Can anyone tell me what i do until then...
GP surgery review: kings-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
My Husband & I have lived in Buckhurst Hill for 27 years & have been at The Kings Road Surgery all this time. We have always had a great level of service from the friendly & efficient receptionists, the nurses & doctors alike. It's a great comfort to know when something is wrong, big or small, we will be treated with empathy & understanding & this has been the case every time we've needed help. Covid has added enormous pressure to all working at the surgery but you would never know it as they continue to be as professional, courteous & caring as ever. Every member of staff should feel so proud of themselves! You are a formidable team!!
GP surgery review: loughton-health-centre
Title: Efficient Service
Rating: 5 out of 5
Visited: October 2022
Had a flu jab as part of the annual drive. Very well organised. In and out in minutes. Staff a friendly and helpful as always.
GP surgery review: loughton-health-centre
Title: Local practice
Rating: 4 out of 5
Visited: October 2022
Approachable staff, very helpful and accommodating. It can be difficult to get an appointment via the telephone but using the online appointment service works well if you are quick and on there first thing in the morning. I’ve no complaints from any telephone or face to face appointments in the past. I couldn’t fault the service they provided with my recent flu jab, it was very well organised. I wouldn’t change from using this surgery and would recommend it.
GP surgery review: loughton-health-centre
Title: Great service
Rating: 5 out of 5
Visited: October 2022
I have been having trouble with my mental health for some weeks, so I was eventually persuaded by my family to seek help via my doctors. I called and explained to the receptionist what challenges I was having. A doctor called me within 30 mins to initially discuss with me my issues. He later called back and requested me to come into the surgery later that day. From 4 hours of my initial call I was being consulted with by the doctor. I now feel the world is not such a dark place and that I am on the first steps to recovery thanks to the doctor and staff at the surgery
GP surgery review: loughton-health-centre
Title: Good practice
Rating: 5 out of 5
Visited: October 2022
Fast, friendly and efficient. All staff where very helpful. Service was quick. But this attendance was only for the flu jab.
GP surgery review: loughton-health-centre
Title: Flu jab clinic
Rating: 3 out of 5
Visited: October 2022
A very efficient and quick flu jab clinic . Very friendly staff . We weee seen ahead of our appointment time.
GP surgery review: loughton-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: October 2022
I thought the service was excellent,
The staff were very friendly & efficient,
Although very busy, we were seen right to time of our appointment.
GP surgery review: loughton-health-centre
Title: Good experience
Rating: 4 out of 5
Visited: October 2022
My experience with having a flu vaccine was good and actually carried out earlier than the arranged time
GP surgery review: loughton-health-centre
Title: Brilliant practice
Rating: 5 out of 5
Visited: October 2022
All doctors are amazing my doctor goes above and beyond to help me and my family I wouldn't ever change my doctors.
GP surgery review: loughton-health-centre
Title: Flu Jab
Rating: 4 out of 5
Visited: October 2022
The experience was very good, quick and efficient and no waiting. I was jabbed in reception as soon as I arrived.
GP surgery review: loughton-health-centre
Title: Flu jab
Rating: 4 out of 5
Visited: October 2022
Very efficient flu jab service, and friendly bunch of jabbers: )
I arrived half hr early but was seen straight away.
GP surgery review: manor-view-practice
Title: Blood test at Borehamwood
Rating: 2 out of 5
Visited: November 2023
Arrived early at Borehamwood practice, seen earlier than expected. Staff helpful and pleasant. So much better than the reception at Bushey
GP surgery review: manor-view-practice
Title: Peace of mind
Rating: 5 out of 5
Visited: November 2023
Astonished at the fabulous service and aftercare this GP shows, made me feel settled and confident in explaining what I felt, an understanding and empathy was felt and appreciated
GP surgery review: manor-view-practice
Title: Downhill practice
Rating: 1 out of 5
Visited: November 2023
Never get though on phone can be 26 in the queue. Ask for assistance they say go to MVP on line.
Twice I have requested 2 months supply of medication rather than a month, when I get prescription only 1 month given, practice told me request it on next prescription which I did still only issued 1 month no explanation as to why.
GP surgery review: manor-view-practice
Title: Very Professional
Rating: 5 out of 5
Visited: November 2023
My first visit since registration for a blood test.

Impressed they had read my notes as picked up on my blood thinning medication.

Even more impressed that they managed to extract multiple samples first time - something no one outside a hospital had been able to do for the past 30 years.

Overall a very pleasant experience - no hesitation in recommending.
GP surgery review: manor-view-practice
Title: blood test and pressure test
Rating: 5 out of 5
Visited: November 2023
i just had a blood pressure and test.
the nurse  is brilliant in her job. she is extremely professional and skillful in her work ,and I am very happy she is working for this clinic.
i assure you that i always recommend borehamwood clinic to others. 
once more thank you  -ezzat hashemi
GP surgery review: manor-view-practice
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
I have been with this practice for 10 years and staff are always helpful and very professional. I feel listened to and have always received great treatment with follow up care. The only downside is the parking and can be stressful to wait for a space when you have an appointment.
GP surgery review: crocus-medical-practice
Title: Feeling optimistic
Rating: 4 out of 5
Visited: February 2023
I've been a patient at Crocus (previously Borough Lane) for years and have witnessed the problems the practice has had. At times, it has been appalling. However, after today's appointment, I am optimistic and just hope the practice can hang on to its staff because some of them are brilliant.
I had a diabetic review earlier this week, which was the most thorough review I've ever had. The nurse didn't just look at my figures but listened to what I was saying and followed up.
As a result I had an appointment with a GP today, who listened to me and was lovely. I'd like to give both of them more than five stars.
If only the practice could sort out its appointment system, it would be great.
GP surgery review: crocus-medical-practice
Title: Appointments
Rating: 3 out of 5
Visited: February 2023
Your Review:  New system is shambolic have been trying to make an appointment for 3 weeks neither the online system nor phone works(1 and 2 hour waits then cut off)
Even went into the surgery( told to Use online sustem
GP surgery review: crocus-medical-practice
Title: New system is brilliant
Rating: 5 out of 5
Visited: February 2023
I have used the new booking system a few times and it works brilliantly. I have now mastered the repeat prescription service and can't find a fault.
All the staff are really professional and friendly.
GP surgery review: crocus-medical-practice
Title: Excellent online service
Rating: 5 out of 5
Visited: February 2023
Ever since moving to an online appt service, I’ve not had any issues getting an appt. I don’t have to wait for a phone to be answered and the response time has always been within 48 hours. It’s been such a positive move for me as a patient- thank you.
GP surgery review: crocus-medical-practice
Title: Dreadful unprofessional service
Rating: 1 out of 5
Visited: February 2023
I've been with this practice for over 20 years, the last 12 months the service has become dreadful, they never never never answer the phone   , the pharmacy cannot complete the a simple request ans the staff have an over inflated attitude... I tried contacting their practice manager via email twice and was completely ignored... I moved to another competent surgery and they asked Crocus for my repeat prescription... they even manged to get that wrong !!!!
GP surgery review: crocus-medical-practice
Title: New system defunct
Rating: 1 out of 5
Visited: February 2023
Each time I try to use the new online system to make an appointment, communicate with the surgery or order a repeat prescription, it is not working. I've been trying for weeks.  On one recent occasion, after holding in a queue for 1 hour 20 minutes, the reception staff tell me 'there is a glitch in the system'. When will it be up and running please? It appears the new system hasn't improved the situation at all. I suspect that those who have managed to use the new system with outstanding success must be friends of staff, staff or Bots. It just cannot be possible for someone to put reviews stating they have had no problems accessing the system, when I know first hand that the service is not available.
GP surgery review: crocus-medical-practice
Title: Clinicians brilliant but rude disppenser
Rating: 2 out of 5
Visited: February 2023
Doctors, nurses, paramedics and HCAs all wonderful, however the dispenser is incredibly rude and unhelpful. 
It is such a shame that the online system has destroyed what was once a brilliant practice. When it was introduced parients struggled to get the help they need. Now it has been stoped entirely and getting through to the practice by phone is ridiculously dirfficult. Complaints go unanswered when using the dedicated email address.
GP surgery review: crocus-medical-practice
Title: Online request service withdrawn permanently
Rating: 1 out of 5
Visited: February 2023
The only thing that worked at this practice was the online appointment request. If you didn’t want to wait for on average over 45mins in the telephone q system. It had been withdrawn in the afternoons which was disappointing. Now it has been withdrawn with immediate effect permanently. It’s counter productive as it will simply add even more wait time to the busy phone lines.
GP surgery review: crocus-medical-practice
Title: Good reliable practice.
Rating: 5 out of 5
Visited: February 2023
I’ve always been very happy with the practice, apart from recent times when you had to wait on the end of a phone for ages  for it to be answered. This appears to be better with the new system.
GP surgery review: stanmore-medical-group
Title: Excellent Care
Rating: 4 out of 5
Visited: March 2023
I recently had a serious reoccurrence of my medical condition, I was in a great deal of pain and the doctors at Stanmore were excellent in helping me with this. Also, in assisting me with a referral I recently needed to hospital. 

I have received really good care and would like to say thank you.
GP surgery review: stanmore-medical-group
Title: Unacceptable customer service
Rating: 1 out of 5
Visited: March 2023
I called at 09:05am on the 8/3/23 and a female receptionist responded. I asked for a copy of my blood tests and soon after she got my personal information she accessed the system and confirmed that my results are normal.
I continued that l would like a copy and she suggested to come by the surgery.
I then tried to ask another enquiry,l got interrupted and she raised her voice to me. She continued to talk over my voice raising her voice and she then said " sorry to interrupt  but we do not discuss any blood test details.l replied that my enquiry is not related to the blood test but she would not let me finish and put the phone down on my face saying that they do not discuss any details over the phone.
This is unacceptable and simply rude.
As a patient , l would expect at least my enquiry to be heard rather to be spoken like that when l m not rude myself.
GP surgery review: stanmore-medical-group
Title: Poor practice
Rating: 2 out of 5
Visited: January 2023
When i first joined the sugery it was brillaint , now its poor im even thinking of change practices , nearly an hour on the phone to be told ring 111 digusting,cant book appointment online every unhelpful doctors and the goverment need to sort your problems out
GP surgery review: stanmore-medical-group
Title: Not in delight
Rating: 2 out of 5
Visited: January 2023
How can I meet with my GP so that he can diagnose and prescribe urgent treatment for me? Unfortunately, all my attempts to call to Stanmore Medical Group and book an appointment with GP were unsuccessful, nobody has answered me. I called since 8 to 9 am every morning on the 18th, 19th, 20th of January. 
 I would like to visit GP, who I know, trust and prefer to visit.
GP surgery review: stanmore-medical-group
Title: Terrible service
Rating: 1 out of 5
Visited: November 2022
It is hard to believe how terrible the service offered by this organisation is. 
I thought that Covid-19 is nowhere near the problem it once was so when can we go back to some sort of normality regarding GPs? Trying to get an appointment is ridiculous. I haven't seen a GP for almost 3 years and have had to go private.
As for the website and computer systems available for patients, they are incredibly confusing.
The worst thing of all is that there is no communication from the organisation to explain what is going on and why things are not back to normal and when they might be.
The service provided is what you would expect from a public service where they don't have to work to gain and keep customers - they simply don't care. If it was a private company, they would have to do much better otherwise they would go bust.