janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: cuffley-and-goffs-oak-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
Can not fault any of services of the  practice   Doctors excellent same applies to nursing staff and reception even secretaries are excellent
GP surgery review: the-maples
Title: Zero appointments ever offered
Rating: 1 out of 5
Visited: December 2022
You can be 15 in the position when you call up at 8 and a message comes on telling you all routine appointments are now gone. So you only have 14 appointments to offer us! Some receptionist have a rude attitude that is unacceptable but some are nice. A customer service course would help the rude members I have encountered.
GP surgery review: the-maples
Title: 2nd day of only call if urgent phone message
Rating: 1 out of 5
Visited: December 2022
Called in morning to get an appointment and once again hear only call if urgent phone message! second time hearing this particular message this week!
GP surgery review: the-maples
Title: Called at 8 and told no appointments!!!!!!!
Rating: 1 out of 5
Visited: November 2022
Called at 8am today to be told no appointments after being less than 20 in the waiting list….. You’re meant to be providing people with appointments not telling them you never have any appointments to offer. Phone at 8 and every time been told no appointments! you must only offer 10 appointments! Changing surgery today as surgery is a joke!
GP surgery review: the-maples
Title: Bad experience
Rating: 1 out of 5
Visited: November 2022
Why do most of the staff members give different information out? Some ask loads of questions and others can’t wait to get you off the phone when booking an appointment. I appreciate you have to triage but sometimes if a patient says ‘’ personal’’ then I do not feel the receptionist should keep pushing you for information!! Myself and others I know have been told that saying personal is not a reason to get an appointment and that a reason must be given!! I believe no reason has to be given and this should be understood by the patient navigator!! How far are we able to prebook an appointment as myself and somebody else were told that appointments are not prebookable even if you call at 8am and then I’m told that someone was able to get a prebookable appointment??? Staff clearly need training!! Shame as GPs are generally good when you can get through…..
GP surgery review: the-maples
Title: Ridiculous phone message
Rating: 3 out of 5
Visited: November 2022
The long and totally out of date phone message when ringing at 8 a.m. for an appointment makes me want to throw the phone across the room.  Please leave out all the stuff about covid and update this ridiculously long message.
GP surgery review: the-maples
Title: Never any appointments
Rating: 1 out of 5
Visited: November 2022
Call at 8 to listen to a 3 minute long message about face masks + covid that must have been created in 2020. Then be told no appointments available so remove the phone message so we can through quicker and then be told no appointments.
GP surgery review: the-maples
Title: Phones never answered
Rating: 1 out of 5
Visited: November 2022
Either you can not get through on the telephone or they have closed there phone system and do not answer at all message to call 111 I do not know why this surgery is open I have had to use a private GP as i could not access Maples. I have been prescribed medication that is not available until January 2023. I cannot contact the surgery about this. The reveiws are very concerning about this practice.
GP surgery review: the-maples
Title: Disappointed
Rating: 1 out of 5
Visited: October 2022
Disappointing with how this gp practice is run. Never any appointments available. 10 in the phone queue when you get a message that all routine appointments have gone. Not able to book any online appointments so you have to call over and over again to be told the same thing! Gp practice needs to get rid of their outdated way of working… it’s 2022 not 1999……..!
GP surgery review: the-maples
Title: Phone Message Too Long
Rating: 1 out of 5
Visited: October 2022
You call at 8am and get an outdated message regarding covid and takes 2 mins to even be able to pick an option!! Sort your phone message out to make it shorter! People do not have the time to phone at 8am and then listen to a message regarding covid and face masks! We just want an appointment not a messages from 2020/2021 and when one finally gets through the staff all say different things! Please train your staff as it can be confusing when you are told something different every time you call!
GP surgery review: the-maples
Title: Improvement
Rating: 3 out of 5
Visited: September 2022
The surgery can be good when it is working correctly. My feedback would be that appointments should be patient choice of face to face and telephone calls. Other surgeries in the area are offering this to patients. I have read your previous replies to people regarding appointments and do not feel this is justified reasoning for not offering online booking or an online consultation. Offering online consultation, online bookings, and choice of face to face appointments would make the surgery better.
GP surgery review: warden-lodge-medical-practice
Title: Words fail me
Rating: 1 out of 5
Visited: April 2023
Never able to get an appointment, a couple of the receptionist and practice nurses do try their best but look stressed. Usually a sign of a poor management team .

Latest episode. I had an appointment to see a practice nurse for some follow up treatment post hospital discharge. As I have mobility issues, I needed to use a cab. This didn't turn up so I started making my way to the bus stop. I know I was going to be late so tried phoning, "You are currently 27 in the queue." was the response.

In the end, I missed my appointment, but still attended. Couldn't fit me in, fair enough. At this stage I started to feel very unwell. I told the front desk this and was basically ignored.

Got home, wife called 111, assessed and ambulance sent for me. In A&E it was suspected I had suffered a minor stroke. A&E staff couldn't believe that someone in such obvious distress was turned away from their GP! Spent the next 3 weeks in hospital.

Wait there is more.Twice over the years, they have missed life threatening conditions in my wife, on both occasions being palmed off as its nothing, being prescribed inappropriate treatment, once even being sent to the wrong hospital! It has been due external intervention, twice, that she is still here.

Would love to change, however, all surgeries seem about the same around this area.
GP surgery review: warden-lodge-medical-practice
Title: Bad practice
Rating: 1 out of 5
Visited: April 2023
I have phoned twice about my blood pressure which is very high asked for an appointment but was told to go to A & E which is at Barnet as i feeling extremely dizzy I didn’t think this was a good or sensible idea the attitude of this surgery needs a lot to be desired it seems that if they can pass you to A & E or an ambulance service its better for them because they can’t be bother to see you and as for getting through to this surgery it takes hours to no avail by the time you have your call answered there are no appointments left this surgery needs to be sorted out from receptionist to doctors appalling servise
GP surgery review: warden-lodge-medical-practice
Title: What service
Rating: 3 out of 5
Visited: April 2023
I am not a fan of Walden Lodge - rude receptionists, never answering the phone etc.  Today’s experience totally amazing - new phone system so you don’t hang on you are called back - asked for an emergency appointment that day and got one (although receptionist did tell me to go to A&E but that was not necessary) - doctor I saw absolutely fantastic - took tests today but wants to make 100% sure all is okay and is following up with more tests Friday.  Today’s experience was like going back in time to when Walden Lodge was great
GP surgery review: warden-lodge-medical-practice
Title: Worst GP
Rating: 1 out of 5
Visited: March 2023
Ive been on the phone for 2 hours and 9 minutes!!! Waiting its saying im first in the que but nothing now i am calling with my wifes phone because they have blocked my number!!!
GP surgery review: warden-lodge-medical-practice
Title: Absolutely appalling
Rating: 1 out of 5
Visited: March 2023
After registered my need to speak to a Doctor at 8am this morning, I have waited 2 hours for a call back which just came. But it was just 1 ring before Warden Lodge rang off. One ring! No one could have reached it in time to  answer it! I mean really??
Is it all about the stats? Because this surgery makes it very clear that its not about the patients
GP surgery review: warden-lodge-medical-practice
Title: Reception needs to respect privacy and lack of GDPR
Rating: 2 out of 5
Visited: March 2023
Trying to get an appointment over the phone I was asked my dob she confirmed my name. The asked why I explained it was private & that I sent an email and told to call! She was very unhappy I would not discuss my issue - the vm message states 'our reception is trained to ask you about your condition but if you prefer not to tell them that's ok'  this was not ok I felt extremely uncomfortable - Also my friend was in the reception & heard my name being said out loud & then the receptionist discuss/make comments about my call - its a disgrace
GP surgery review: warden-lodge-medical-practice
Title: Leaves a lot to be desired
Rating: 2 out of 5
Visited: March 2023
On the phone for 30 minutes just for a blood result, still didn't get through. Kept saying you are number 5 in the queue. Gave up!!!Hopeless
GP surgery review: warden-lodge-medical-practice
Title: Disgrace - not fit for purpose
Rating: 1 out of 5
Visited: February 2023
Stay away from this surgery!! It is not fit for purpose. I called this morning at 8am( like their appointment policy) to try and get and appointment with either the gp or a nurse as i have been unwell for 5 days. Waited in the call queue for 40minutes and once i got through the receptionist, she told me that they never had any appointments to give out today. On top of that she advised me that they didn’t have any nurses working today at all. Seems like there is noone else working in that practice except for the receptionists. I’m leaving this surgery
GP surgery review: warden-lodge-medical-practice
Title: Good practice
Rating: 5 out of 5
Visited: December 2022
Prompt & positive response from a very qualified Nurse….. carefully listened to both my wife and my symptoms…… examined us thoroughly…. Came to sensible conclusions….
GP surgery review: warden-lodge-medical-practice
Title: Great
Rating: 4 out of 5
Visited: October 2022
I had a smear got a appointment with in a week and the nurse was a absolute star made me feel welcome , comfortable and at ease straight away ,explained what was going to happen .took less than 5 mins
GP surgery review: suthergrey-house-medical-centre
Title: Dissapointing outcome
Rating: 1 out of 5
Visited: July 2023
Today I tried to get the results from my recent blood test. I was told by receptionist that one needed to be repeated in 3 months. I was not able to gain any information on which result and was told to make an appointment with GP.
After signing into patient access, not being a frequent user I had to reset my password, enter code sent to mobile, return to patient access and click book an appointment,  only to receive a message,  no appointments available absolutely no information as to what to do next.
Can only guess you repeat the process and pray an appointment comes available. 
What a dissapointing outcome.
GP surgery review: suthergrey-house-medical-centre
Title: Excellent consultation with physio
Rating: 5 out of 5
Visited: May 2023
I was very impressed with the time taken & thoroughness of this consultation. It addressed (& at times challenged) my concerns about specific symptoms & pain. I came away with a very helpful programme of exercises and information & a clear view of the way forward.
GP surgery review: suthergrey-house-medical-centre
Title: Great Service
Rating: 5 out of 5
Visited: March 2023
My experience with the physiotherapist at Suthergrey House Medical Centre went without a hitch from my first phone call to reception to being referred to the orthopaedic team at Watford General Hospital
GP surgery review: suthergrey-house-medical-centre
Title: impossible to make GP appointment
Rating: 1 out of 5
Visited: January 2023
Ask us to call at 8am to make an appointment, I am trying for last few weeks and dont get any appointment as the line cut off saying unable to continue.
When calling trhe practice they say after 25 calls they are uanbel to give appointments nad the line get disconnected.
we are not sure how we make appointments with the GP and the probelms get worsened,
GP surgery review: suthergrey-house-medical-centre
Title: Wonderfully caring practice
Rating: 5 out of 5
Visited: January 2023
Such a caring practice! They take time to listen to you and find out the problem.
For those with special needs, mental health issues or other needs, they go as far as possible to help. They are intuitive, caring and will do what they can to help.
They involve you (and children, if relevant age), every step of the way. We have been treated so well by everyone in the surgery. 
I am so grateful for the support they have shown to my family and I!
GP surgery review: suthergrey-house-medical-centre
Title: Difficult
Rating: 2 out of 5
Visited: November 2022
For an appointment, you are required to phone up at 8am and wait in a queue (in my case 45 minutes) once you are through the receptionist will take your phone number and phone you back later that day. If you are not able to take the call (in my case I had no signal all day) they don't leave a message. It's left to you to make further inquiries later that day. After waiting in another queue, you will be told that in order to make an appointment you wll need to phone tomorrow at 8am or make and appointment on line, which the receptionist finally admitted wasn't actually accepting bookings.
Why is it impossible to make an appointment at any other time of day? Or leave your details to be processed?
It just doesn't make sense.
GP surgery review: suthergrey-house-medical-centre
Title: Great time
Rating: 4 out of 5
Visited: August 2022
I went for a pain in my ankle.  I use a camera because I am a photographer.  I can't hold the camera and do my job.  They called within the same day and were helpful.  Thank you.
GP surgery review: suthergrey-house-medical-centre
Title: Excellent Urgent Response
Rating: 5 out of 5
Visited: July 2022
Because of a sudden and unexpected very painful injury last week to my dependent right knee, because I was already suffering from an ongoing problem with my left knee, with serious consequential mobility problems, I needed an urgent appointment for an examination. I received a very kind and sympathetic response from the Receptionist who made me a face to face appointment with the Duty Doctor the same morning. The Duty Doctor was very kind, reassuring and sympathetic, and advised on what treatment I should undertake to help with the injury, and referred me for an urgent X-ray at Watford General Hospital. The overall response and help I got was outstanding which, after all the Covid problems of not being able to see our normal medical support staff face to face for such a long time, along with all the associated isolation issues, was very welcome and reassuring.
GP surgery review: suthergrey-house-medical-centre
Title: Bad practice
Rating: 1 out of 5
Visited: May 2022
I am really disappointed on the way they are acting.
 It's not possible at this time still not have an appointment face to face.
 They continue to give phone consultation and this is really uncocepible especially for those who have children.
 The phone is always extremely busy and you have to wait minimum 20 minutes and the worst is when someone answer, you are letterally unable to take an appointment because they want you to call at 8am. That's upsesetting,unfair and unprofessional.
 Aw, I tried other ways, like send email with the problems my little one has now, asking them to show to the Doctor as she could ring me back with her opinion (made just to accelerate the procedure), but this is not the right way for them....
 In my opinion this medical centre became pretty worse.
 Another bad experience I had was for myself.
 One day I was really sick with dizziness, strong headache, and faint.
 My husband called on my behalf, the receptionist answered asking some questions and at the end said she couldn't help and that I have to go to the hospital"... I wanted to be seen by a Doc, I didn't want this .
 I am also epileptic so this shouldn't be a proper reply.
 I think the receptionist must be more appropriate for this kind of job and be little more sensitive for people who have especially patology like me. the Doctors are pretty good, they are always kind and trying to solve every problem as best as they can so nothing to complain for them.
GP surgery review: suthergrey-house-medical-centre
Title: Good alternative to visit
Rating: 4 out of 5
Visited: March 2022
Good alternative to visit once I found on line consultant form  - maybe move link to more easy to locate position. 
Also not sure how people who are not comfortable with tech manage.
GP surgery review: watford-health-centre
Title: Bad to Worse
Rating: 1 out of 5
Visited: June 2022
Submitted a patient access request form with  ID documents a month ago. The receptionist said, the request will be processed within a day.
There was no response after few weeks, when I phoned them to enquire about the update, they said, it takes 28 days.
After 28 days, still there was no response received, when I enquired   they said, they lost the form. They wanted me to submit the form with documents again.  Again I have to wait for another 28 days. 
Irresponsible staff, who has no care about the GP patients. 
The service and the approach to the patients are very bad, I have had various other similar bad experiences, The approach of GP staff and their rude way of communication looks like they are planning and working to shut down the business. 
More than 40 minutes wait time for a phone call to attend.
GP surgery review: watford-health-centre
Title: not happy
Rating: 1 out of 5
Visited: April 2022
i have been left in tears today as i had several phone calls with the practice to try and resolve a situation with my referral. i was so appalled and disgusted with the way one of the doctors who claimed to be senior had spoken to me. i had tried to explain my situation to him and he was very dismissive and was talking over me even when id try to explain or answer questions he wanted me to answer, he would talk over me and didn't give me a chance to speak and i ended up having to cancel my request for a referral as he refused to listen and understand me. i am in so much pain and im worried about my health yet i feel i was not taken seriously and i was on the phone for more than 2 hrs waiting to be told my pain is not anything worrying after seeing a doctor who had referred me before. i was so upset and couldn't even get a chance to defend myself because i was on the verge of tears and i was also told "the A&E will send you away" when i said "its ok if you are not able to do anything for me i will go to A&E since i am in excruciating pain" im usually not confrontational but as a student studying in the health sector i am certain that this was not the way a patient should be treated. this is not the first time i have had bad encounters from this GP but today made me feel that i should report this because i was so distraught. i would not advise using this GP they do not have any concern for you and i will be writing an update as im going to seek better medical with staff that will treat me with respect
GP surgery review: fernville-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Id like to say that I have had a very positive experience in relation to Fernville surgery. The receptionists are extremely helpful, and I particularly like the new online / same day appointment service. Replies to online enquiries are very quick, with a call from a GP (or face to face appointment) within a few hours of completing the form. I have received urgent help very quickly, and Im so pleased to belong to this practice.
GP surgery review: fernville-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: May 2023
I have unfortunately had to attend the surgery twice in 10 days for different problems and can honestly say that I received excellent service on both occasions.  In both cases I initially completed the new online request and got a very prompt response and face to face appointment.  Both doctors that I saw are excellent and all the staff that I came in contact with were pleasant and helpful.
GP surgery review: fernville-surgery
Title: The reception phones always seem to be off the hook
Rating: 4 out of 5
Visited: April 2023
Not quite sure why things have changed at reception.
The reception phones always seem to be off the hook these days so you continually get the person is on the phone and call back.
It used to be you got held in a queue until it was your turn to speak to someone, now you waste your time phoning and getting the same old answer they are on the phone call back.Why?
GP surgery review: fernville-surgery
Title: Hard to get an appointment. Copy/paste responses from staff.
Rating: 1 out of 5
Visited: March 2023
I've been trying to get an appointment for my daughter.
To get an appointment you're forced to fill out an online form, which I did.
I got a stock copy/paste response from a doctor advising to either rest and take painkillers or go to the hospital. Which is something anyone, even without a medical degree, would have figured out.
When I call the reception the staff pick up the phone and immediately hang up just to stop it ringing.

If the job of this surgery is to see as few patients as possible and just pass the problem onto someone else what's the point of giving them funding? 

You're better off going elsewhere.
GP surgery review: fernville-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: February 2023
It sometimes takes a while to get an appointment however when contact is made and if you are seen the staff and doctor are very friendly and professional giving enough time to deal with your concerns
GP surgery review: fernville-surgery
Title: Gp was very good
Rating: 5 out of 5
Visited: February 2023
Really quick response went onto internet to book got seen on the same day really pleased .the GP sorted blood test and was very thorough, asking a lot of questions about my problem
GP surgery review: fernville-surgery
Title: Great doctors
Rating: 5 out of 5
Visited: January 2023
Always so kind they have helped me a lot I always appreciate them go lovely nurses and staff  and always willing to try and help you in any way I would never leave that practice
GP surgery review: fernville-surgery
Title: Admin
Rating: 4 out of 5
Visited: January 2023
I needed multiple forms and information to be filled in and sent back to me, this was completed within a few days, far quicker than i had anticipated, very efficient and made easy by managment
GP surgery review: fernville-surgery
Title: always a quick efficient surgery
Rating: 5 out of 5
Visited: December 2022
only great things to say about Fernville.  very efficient and quick to respond   used their online consultation today.  got a call within 2 hours and an appointment offered within that hour. Nice GPs
GP surgery review: fernville-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
I have been a registered patient with Fernville for many years. I have always found them helpful and efficient.  The Gps are extremely knowledgable and  I have been treated with great care. I have found the receptionists extremely helpful and find them to go above and beyond for patients (even when the patients are being quite rude). Well done !!