janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-allum-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
I recently had chance to speak to practice after long time my experience to book an appointment was smooth with the lady name ..... something she is great and very helpful to secadule my appointment according to my needs.
Speaking to Dr he was brilliant and very help full to go through ech point what i was concerned and gave me very good advice thank you all to Allum staff for fantastic work .
GP surgery review: the-allum-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
It was my first experience at the practice and it was incredible! Very helpful staff! Appointments were on time, had a great experience!
GP surgery review: the-allum-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: January 2023
I asked for help, Doctor came back  on the  phone, provided great advice on how to proceed. I was impressed by the attention to detail, the explanations etc. Excellent service bearing in mind  it was the weekend.
GP surgery review: the-allum-medical-centre
Title: Good doctors
Rating: 4 out of 5
Visited: January 2023
This practice has the usual problem with GP practices in that demand
Often outstrips supply. So it can be frustrating trying to get an appointment. However, in person or on the phone, I’ve always found the GPS helpful and friendly.
GP surgery review: the-allum-medical-centre
Title: Hard to leave routine appointments and gp doesn’t call.
Rating: 1 out of 5
Visited: December 2022
for the past 8 months the gp’s on this practice are not giving referral, or help. 
Took me 2 weeks to set one routine phone call appointment.  the gp on the day send one beep ring! Had no chance to open as was no more than 1 second and left recorded 20 seconds voicemail, and mentioned called twice so appointment is gone, complete waste of time and the gp does not deserve any rating. Is unbelievable service no one’s in this practice get their work seriously, bad Gp service and practice. 
thank you to evenings out of hours wf gp network contact has been great service.  
I have mentioned that I have bad service from my gp and they have tried to help me all the time for past 8 months,

As for allum medical centre I have receive horrible service. 

This is second time I’m complaining for 8 months. not happy it must be done something about this practice. 
waltham forest should investigate and made them to do more better service to local peaple.
GP surgery review: addison-road-medical-practice
Title: Appointment
Rating: 4 out of 5
Visited: April 2023
I filled in an on line form for an appointment and was called back within 2 minutes with an appointment that afternoon. When I attended surgery for the appointment I was called exactly on time and was dealt with speedily. This is a marked improvement on my previous experiences with this surgery.
GP surgery review: addison-road-medical-practice
Title: Great Customer Service
Rating: 5 out of 5
Visited: March 2023
Being a Doctor’s Receptionist is a difficult job I should, but todays receptionist was so kind, polite and efficient. She spoke to all the patients with such dignity and in such a caring manner, that I had to compliment her on her skills and manner. It was so heart warming to see and thought it needed acknowledging. Thank you!
GP surgery review: addison-road-medical-practice
Title: Nurse as an exemplar of excellence
Rating: 5 out of 5
Visited: March 2023
I attended re blood pressure issues. The nurse that I saw was professional in every way; they listened, they answered my questions, they were patient, and had abundant humanity. An extremely positive experience.
GP surgery review: addison-road-medical-practice
Title: Struggles with admin
Rating: 3 out of 5
Visited: March 2023
I don't recognise the glowing reviews about efficiency on here (are they only publishing the good ones?!). The clinical staff are very sympathetic and helpful but the admin is a nightmare. I recently chased up a referral made 6 months ago, it took 2 weeks of back and forth via text message/logging in to the secure messaging service to get any answer, during which I was asked "which doctor saw you?", "when was it exactly?", etc. Surely the practice should be able to find all these details on my records (I think they eventually did but this was a really frustrating delay).  The online consultation closing down every lunchtime due to the practice being at capacity is really unhelpful - if you don't fill it in in the morning you have to wait another day just to get on the list. 

I understand the practice is over-stretched but it means is the onus is totally on patients to follow things up (test results too). For me it's a lot of hassle and inconvenience. I can't imagine what it's like for people who are not confident digitally, or who have less flexibility with their time/work than I do.
GP surgery review: addison-road-medical-practice
Title: Very positive experiences
Rating: 4 out of 5
Visited: February 2023
I have had several positive experiences of care from Addison Road Medical Practice in recent months.  I have been able to get appointments quickly, for both myself and my son.  I have seen three excellent GPs, who listened and made eye contact and generally made us felt cared-for (this has not always been my experience with GPs).  The staff on reception and who answer the phone are kind and polite and patient.  I know what pressure everyone in the NHS is under at the moment so I just wanted to say how impressed I have been.
GP surgery review: addison-road-medical-practice
Title: Caring staff during cervical screening
Rating: 5 out of 5
Visited: January 2023
I was put very at ease during my cervical screening, which wasn’t in the slightest bit painful. The nurse was very knowledgable, made me feel extremely comfortable and it was completed in less than a minute. The admin team at the practise should improve their communication as my requests weren’t passed onto the nurse as promised.
GP surgery review: addison-road-medical-practice
Title: Best GP surgery in London
Rating: 5 out of 5
Visited: January 2023
For the 13 years I've lived in Walthamstow, I've been so grateful to have Addison Road as my GP. All the staff are fantastic -- the receptionists, the nurses and the doctors. Thank you all so much for all you do.
GP surgery review: addison-road-medical-practice
Title: Professional and helpful
Rating: 4 out of 5
Visited: January 2023
I went in for a cervical smear test. The receptionist was friendly and helpful and I did not have to wait to be seen. The nurse was very professional and reassuring and explained the procedure to me thoroughly and put me at ease. Overall I was impressed
GP surgery review: addison-road-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Very professional, made me feel comfortable, the nurse explained me everything before and after the consultation. I  highly recommend this surgery.
GP surgery review: addison-road-medical-practice
Title: Terrible experience
Rating: 1 out of 5
Visited: December 2022
Absolutely useless. It’s no good phoning for an appointment so I went in this morning but reception can’t make appointments, they took details and sent me home, then sent a link to send photos- the link didn’t work. Then they phoned to say someone would phone re photo. But no one called, so I went back to the surgery, they said a clinician would phone by 6.30 to discuss. It’s now 20.45 and no one has phoned. I took the day off work to sort out my problem, I’m working the next 4 days  and cannot take calls at work, so what happens now? A & E? 
Actually, I managed to get a private appointment - which took 10 mins to sort out the problem; and I'd spent all day trying to be seen at Addison Rd, but not everyone could do this.   
Update - that was yesterday, then they phoned me today to offer me an appointment outside the practice . . . Then finished with 'if there's anything we can do, we're here for you', which as I pointed out rang a bit hollow as they certainly weren't there for me yesterday.  
Avoid this surgery , utterly hopeless.
GP surgery review: the-firs
Title: Improved
Rating: 4 out of 5
Visited: November 2022
Being able to have a blood test at the surgery witch was arranged in 7 days was very helpful and put my mind at rest. The surgery looked very clean and the receptionist was very professional.
GP surgery review: the-firs
Title: Botched telephone appointment
Rating: 1 out of 5
Visited: November 2022
I was offered a telephone appointment via the online service on 02/11/22, which I couldn't make, and explained to the receptionist over the phone that I couldn't make. I was offered, over the phone, a new appointment on 05/11/22, but received a text confirmation that my appointment had been rearranged for 07/11/22. I nevertheless received 16 missed calls and two voice messages on 02/11/2022, for the appointment I had already said I couldn't make and had received two different new appointment times for. A complete mess, totally unprofessional, and I still don't know when my appointment actually is.
GP surgery review: the-firs
Title: Efficient Appointment System
Rating: 4 out of 5
Visited: October 2022
Using Klinik to book an appointment is a significant improvement on my previous experience with econsult. I had an immediate callback and appointment arranged.
GP surgery review: the-firs
Title: Good improvement.
Rating: 4 out of 5
Visited: October 2022
Since undergoing new management, the firs have improved a lot. It’s now a lot easier to get an appointment with them. I used their new online system to book an appointment and received a call back within 1hour and had an appointment that same morning with a doctor.
GP surgery review: the-firs
Title: High Quality Care
Rating: 5 out of 5
Visited: October 2022
High quality care, attention and service from all the staff. The Firs Medical Centre gives a great service to the community...
GP surgery review: the-firs
Title: Positive changes
Rating: 4 out of 5
Visited: October 2022
This surgery has recently changed all their admin and medical staff. I have had cause to call reception for help with being unable to access referred specialist clinic appointments and retrieve NHS test results pertaining to the referral, to take to a necessary private clinic alternative. Both times I was fortunate to deal with the same staff member on Reception who has listened, actioned, followed up and been a consistant friendly, courteous and efficient staff member. Big gold stars for them!
Additionally the new GPs I have seen for emergency appointments with a new chronic symptom have been equally efficient, pro active at trying to identify the issue and quick to refer where needed
GP surgery review: the-firs
Title: Huge Improvement
Rating: 5 out of 5
Visited: September 2022
They have new management and honestly it’s been a great improvement (kudos to the new management). They have moved consulting from e-consult to Klinik which has been so much easier to use and I was able to get an appointment in no time. Their new website is so much nicer than the old website too.
GP surgery review: the-firs
Title: Extremely Disappointed Surgery
Rating: 1 out of 5
Visited: September 2022
Yesterday, I requested my repeat prescription, and for no reason, GP has rejected my monthly request. I emailed back but no response. After 45 years I have to change my GP. I'm a heart patient and since under new management I have not seen a doctor only the Prescription lady for review and again within 4 months she wants to review again. I'm extremely disappointed
GP surgery review: the-firs
Title: The Firs
Rating: 3 out of 5
Visited: September 2022
Receptionist unprofessional 
I phoned on 20th Sept 2022 after I received a text from The Firs that I must book an appointment or telephone consultation, i was told they will send me a link to make an appointment online and that a doctor would get back to me within 3 hours. 
my form and that a doctor would get back I'm a heart Patient I am appalled at this treatment. I explained to the receptionist but she was not prepared to liten. Why are they still not instructing the Reception staff to allocate appropriateappointments.
GP surgery review: the-firs
Title: Appalling service
Rating: 1 out of 5
Visited: August 2022
I phoned yesterday for an appointment or telephone consultation, to be told they will send me a link to make an appointment online and that a doctor would get back to me within 3 hours. Received an email to say they had received my form and that a doctor would get back to me by Tuesday 9th August @ 6.30pm, I am appalled at this treatment.  Why are they still not seeing patients!!
GP surgery review: st-james-medical-practice-limited
Title: Incredible Doctor!!
Rating: 4 out of 5
Visited: July 2023
I have generally had good GP experiences, however, today I had one of the most comprehensive and genuinely patient-forward follow-up calls from a doctor that I have had in years. It’s a shame that I cannot name this person, but anybody who has had the pleasure of their consultation knows exactly who I mean! Throughout my call I felt they were present and actively listened to my concerns. Their feedback and follow up recommendations made me feel like my health and wellness was their #1 priority.  I wish there were more doctors like this who gave this level of attention and care about their parents well-being. Amazing!!!
GP surgery review: st-james-medical-practice-limited
Title: Incompetent
Rating: 1 out of 5
Visited: June 2023
You have receptionists who look like they are ill themselves and in over they heads. They are parroting everything they say wether you want an appointment or any other help its always go online to fill a form, what a ridiculous concept. You then have to wait a long time to get the appointment even though they say in 48 hours. You call for retults and are booked 3 or 4 weeks away. why they continue to take on more patients when they can not deal with or faclitate current patients is a shambles. When you eventually get to speak to a gp they sound abrupt and brusque. The practice manager seems decent enough and at times does help you get the appointment you need but he really needs to see what kind of people work for him. You have a supervisor who is either always on her phone or sitting around with friends eating and laughing whilst patients suffer and continue getting ill. This place really ought to be shut down least for being negligentt to patients. Nhs is gone down the drain because you have greedy surgery like this taking on more patients but not giving enough appointments to the patient. Bring back the good old days where you call and book appointment instead of going online or wasting our time on the phone asking questions about symptoms and then calling us 4 days later.
GP surgery review: st-james-medical-practice-limited
Title: Excellent service
Rating: 4 out of 5
Visited: June 2023
I'd be having some eye issues that wouldn't clear up, so I hoped to see the GP. Inputted my details through the online consultation thing and then got a text on the Monday informing me that minor eye conditions can be dealt with at certain opticians. Got booked in at Specsavers on the High street for the Friday and seen swiftly, with a reassuring course of care, and all without a charge. Can't ask for much more in the current circumstances. Thanks!
GP surgery review: st-james-medical-practice-limited
Title: Asthma Reviews Feedback
Rating: 4 out of 5
Visited: June 2023
At the request of the practice I recently completed on an online asthma control test, scoring 25/25 which show that my asthma is well controlled (within the last 4 weeks). I was asked to make a face-to-face appointment for an annual asthma review where I was asked the same questions that I was answered in the online questionnaire. I asked if the review could have been completed as a telephone appointment, the answer was yes as I have my own peak flow meter. Some feedback:
- send patients a text confirmation of their appointments
- offer patients telephone appointments where possible
-  I prefer the plan sent as an SMS attachment. Don't print the plan unless this is what the patient prefers.  

Thank you
GP surgery review: st-james-medical-practice-limited
Title: Elder stereotyping
Rating: 1 out of 5
Visited: May 2023
I requested a health check and saw a  health care assistant or practice nurse. (She didn't introduce herself.) Her first shouted question was 'do you know why you are here today?' , assuming I was both deaf and senile. Her questions and comments throughout were patronising and stereotyping. I am 79 but inependent, fit, active and mentally sound as are many people my age. I challenged her approach but she didn't appear capable of modifying it. I was shocked and angry to be treated like this by my GP practice, where I have only had positive experiences since joining it in 2001. I hate to think that less confident people might have been much more damaged by the experience. Urgent retraining is required if this is the general approach being used.
GP surgery review: st-james-medical-practice-limited
Title: Good all round
Rating: 5 out of 5
Visited: May 2023
Had blood and blood pressure tests Given information which will help by health visitor Been my doctor for years I hope to carry on
GP surgery review: st-james-medical-practice-limited
Title: Great solution to urgency
Rating: 5 out of 5
Visited: May 2023
I just joined the practice. I have a long-standing medical condition, and was advise quickly and received excellent results to my query
GP surgery review: st-james-medical-practice-limited
Title: Feel good practice
Rating: 5 out of 5
Visited: May 2023
I love St James practice. From the receptionist to nurses, the blood tests and of course the doctors.
Like the awesome doc I seen this morning. It was only meant to be a phone appointment but he asked me if I could come to the surgery to meet face to face. He was wonderful, went through all my history and showed so much concern and he listened to me. Feel I'm moving forward with my medical needs and I'm truly grateful for the care I was shown. 
Wish I'd made a note of his name, but Tank you all....
GP surgery review: st-james-medical-practice-limited
Title: Great staff
Rating: 4 out of 5
Visited: May 2023
Some of the staff are very helpful extremely happy with general assistant the nurses are amazing. They listen to your concerns. Some of the front desk staff can be rude and not very understanding
GP surgery review: st-james-medical-practice-limited
Title: Good Staff
Rating: 5 out of 5
Visited: May 2023
I called the surgery on Thursday afternoon for my dads prescription that we urgently needed as due to the pharmacy being incompetent the request was not put in time. I got through to a lady who was not able to aid me with my query as she was training so asked me to hold whilst she passed me onto her senior. The senior lady kindly explained how the new staff member is currently in training and she would happily help with my request. She said she will speak to a gp to see if a gp could prescribe the medication for today. I recieved a call after about 40 mins informing me the medication had been done. Both members of staff had great telephone manners and worked together to help me so I thank them and the gp for their prompt work.
GP surgery review: the-broadway-surgery
Title: Could be better
Rating: 3 out of 5
Visited: November 2023
I have been a patient for over 20 years and the service we get has declined greatly in the last couple of years.  Forgot to make referral for my child, refused to help when referral options were not viable.  Near impossible to get an appointment.  Attended appointment with nurse a couple of months ago and discovered not one doctor was on duty!  Receptionists fail to take drs requests to see you after tests seriously fobbing you off with “it’s routine”. All in all not impressed
GP surgery review: the-broadway-surgery
Title: Inefficient waste of time
Rating: 3 out of 5
Visited: November 2023
After 3 messages reminding me to attend I arrived 5 minutes early and checked in I then waited 15 minutes sitting in a surgery with people coughing and sneezing only to be told by the nurse that she couldn’t give me my shingles jab as I was not 70 yet (dob 25/12/1953) and there had been a computer error. She couldn’t rebook for January as those date’s weren’t on the system yet. Apparently if she’d given me the jab she would not have been covered by insurance if it had gone wrong which is not reassuring!! I shall not bother rebooking as I don’t like having to hang around in doctors surgeries if I’m not ill
GP surgery review: the-broadway-surgery
Title: Smear Test
Rating: 3 out of 5
Visited: November 2023
Quick and easy appointment for smear test with nurse. Very difficult to get an appointment with GP though, even for a telephone appointment.
GP surgery review: the-broadway-surgery
Title: Admin nightmare
Rating: 3 out of 5
Visited: November 2023
Was invited to have shingles jab so booked appointment.  Had several reminders.  When i arrived the practice nurse told me I couldn’t have it because I wasn’t 65 yet (one month short).  Why couldn’t they just cancel the appointment and apologise for mix up instead of wasting my time and using up an appointment that someone else could have had. 
Trying to to get an appointment is very hard Ringing at the exact time they open you sometimes are told they’ve all gone after waiting in a queue for 30 minutes or so.
GP surgery review: the-broadway-surgery
Title: Vaccination
Rating: 5 out of 5
Visited: November 2023
I got a message asking me to get an appointment for a vaccination. Getting the appointment was normal I.e hanging on the phone but once I got through everything was fine. The vaccination was quick and easy.
GP surgery review: the-broadway-surgery
Title: Vaccination
Rating: 5 out of 5
Visited: November 2023
The room was clean and warm. Explanations were clear before vaccination. Further explanation was clearly told after vaccination
GP surgery review: the-broadway-surgery
Title: great family practice
Rating: 5 out of 5
Visited: November 2023
recently have had really good experiences when attending for my appointments. i can see the reception team has also recently changed and the ladies are very friendly.
GP surgery review: the-broadway-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: November 2023
Glad to be a patient at the Practice Surgery for many years. Everyone there at the surgery are caring, professional, knowledgeable and dedicated to their patients and work.
I have been a patient since 1996 and it has always been a pleasure to be valued by everyone there.
GP surgery review: the-broadway-surgery
Title: Bad practice
Rating: 2 out of 5
Visited: November 2023
28/11 9.15 am appointment 

I was 20 minutes late due to some urgent work and made my best effort not to miss the appointment.
On arrival The receptionist tried her best not to be accommodating when I explained.
There have been times where I had to wait over 25 minutes at the surgery for my turn with a GP.
My appointment was cancelled and rescheduled for another day. Only 1 patient was waiting.The patient time and effort are not matter at your surgery
GP surgery review: the-broadway-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
This practice is great very helpful and caring but one thing not working for us is it’s so hard to get appointments with doctors when’s it going back to the way it was before covid
GP surgery review: gp-at-hand
Title: Everything is great
Rating: 5 out of 5
Visited: April 2023
I'm a patient of this practice for almost 5 years. Never have problems, Easily can book an appointment in a couple of days, face-to-face follow-ups are also not a problem. I have a regular medication to prescribe and it's easy to do with this service.