janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-baldock-surgery
Title: Used to be great, but going downhill
Rating: 2 out of 5
Visited: August 2023
I absolutely loved the Baldock Surgery, I felt the Dr’s, Nurses and staff really cared, but the management of the surgery now has plummeted. The contact methods for the surgery are terrible, the E-Consult is a mission and tedious. I work in the emergency services and feel sad around the state of the surgery and lack of patient experience. It was a local, personably surgery historically, but now it’s commercialised and impersonal. Being sent to Letchworth Surgeries and outsourcing patients is terrible. This is my surgery and I want to be seen by one of my GP’s here. Really sad times. I used to feel like a patient that was cared for a few years ago here, now I feel like another number on a piece of paper.

I don’t think anyone cares here anymore.
GP surgery review: the-baldock-surgery
Title: Poor
Rating: 1 out of 5
Visited: August 2023
This use to be a amazing practice. Just recently I have done econsult just to be told to wait for the appointment I had booked. I made it clear I could not make that appointment and have tried for 6 weeks to see my doctor. I have been bleeding for 14 weeks no support just told to Carry on taking meds or don't today I was told the doctor would only talk to me if necessary. I need other medication which I was told to start yet the doctor has not released the prescription. It is now easier for me to go out off hours or a and e am seen quicker.

I appreciate your busy yet my health is going down.  I have requested a blood test twice by email yet it has been ignored. Have calls booked in that don't come.  Have to  constantly chase up things. The only positive is when my child is ill she is seen.

Such a shame its lost the care it use to have. Now they seem to cherry pick who they are willing to see. As above I had constant headache high blood pressure  yet I can't get appointment with my doctor.  Madness
GP surgery review: the-baldock-surgery
Title: So hard
Rating: 1 out of 5
Visited: July 2023
Takes so long to get an appointment.  E consult switched off frequently.  Asked for follow up from an A&E visit via e consult and have been ignored.  Phone waiting times are too long.  When you do make contact the receptionists and GPs are fantastic, it’s just the systems they use that make it so hard!
GP surgery review: the-baldock-surgery
Title: Such a shame
Rating: 2 out of 5
Visited: July 2023
When we moved to the town 5 years ago the Surgery was absolutely fantastic. The level of service now is unfortunately terrible. 

It is virtually impossible to get through via phone unless you want to queue for over 30 mins which is impossible during a working day. The E-consults are switched off frequently due to staff training days, volume of traffic etc. which only prevents necessary appointments being made. When you do manage to get an appointment no time is given for it (only a half day slot) which is not appropriate for those at work who can’t be attached to their phone non-stop. 

There have been a couple of occasions where receptionists have made errors with appointment times and then been exceptionally rude when resolving an error they’ve made. 

It is such a shame as the doctors and nurses you eventually get through to are fantastic.
GP surgery review: the-baldock-surgery
Title: Great service
Rating: 5 out of 5
Visited: July 2023
I’ve had lots of support from the dr and reasonable adjustments made to make accessing the dr easier for me and my disability. 
I’m very pleased with the service received from dr surgery , drs, nurses and reception staff . 
The e consults have always worked well for me too as it’s accessible for me as a deaf person. I’ve also had great service during covid and appts made accessible to my needs and disability which I’m grateful. I’m grateful for this nhs service . Thank you
GP surgery review: the-baldock-surgery
Title: Very efficient
Rating: 5 out of 5
Visited: July 2023
I did an e-consult mid-June with a problem that I hadn't been able to resolve through physio and exercises. I received a text message from a doctor confirming a Lister referral for an x-ray. I was sent a date less than a week ahead, which I had to reschedule due to a holiday. The x-ray team saw me 30 minutes early. I was told 7-10 days for result to get to the GP. Seven working days later, I've just received a text offering a phone appointment in 2 weeks' time to discuss the results. I can't thank the surgery enough.
GP surgery review: the-baldock-surgery
Title: Very poor practice
Rating: 1 out of 5
Visited: July 2023
Very difficult to get an appointment as I receive frequent text messages informing me they are switching off the E Consult. When I did get an appointment I was sent over to a Letchworth surgery at 8pm! It is a great shame that seeing a GP has turned into a mission, this should not be the case!
GP surgery review: the-baldock-surgery
Title: I am happy
Rating: 5 out of 5
Visited: July 2023
I have filled out many e-con forms and have been seen, the staff are lovely & friendly. I have come from a surgery where they had no appointments or not many gps, people should appreciate they have a good surgery.
GP surgery review: the-baldock-surgery
Title: Awful
Rating: 1 out of 5
Visited: June 2023
I've movedvto baldock over 2 years ago and love it here but the surgery is awful I've never know a doctors surgery like it. 
You can't get an appointment with a doctor.
I sent an e consult with I think personally they are confusing  and ask the same questions over and over.

I was meant to have a phone call from a physio about bad pains but my phone never even rang I phoned the surgery and had to make snother appointment again. It rang once I answered and it cut off again. What a joke. I need to see a doctor first.
GP surgery review: the-garden-city-surgery
Title: Booking system
Rating: 0 out of 5
Visited: July 2023
Today I got a call from Garden City surgery Letchworth asking me to contact them. I had been waiting for test results. When I finally got through I was told that I needed to see a doctor and nurse however when they looked to book an appointment there was no doctors one available so they told me to keep trying.  
I really am frustrated it took 30 minutes to get through this time and when I'm at work we are not allowed to make private calls so I won't be able to call for an appointment. They then told me to do an e consult but by the time I get out of work in the afternoon these are all full too. Surely if they want you to have an appointment they should allocate one before they call you.  
I just don't know when I'll be able to see the doctor and I'm worried about the results now.
GP surgery review: the-garden-city-surgery
Title: Not good
Rating: 1 out of 5
Visited: May 2023
I waited two hours on the phone calling at 8:15. Told them it was urgent and I needed to get back to work. A receptionist takes the call and they are not good. I put a call back the call back came at 12 p.m. that was late. Not good service. I have not seen a GP for 7 years I only see a Nurse.
GP surgery review: the-garden-city-surgery
Title: not good
Rating: 1 out of 5
Visited: April 2023
was i pain needed a prescription for the pain am old..went to surgery 4 desk people there told no cant get a prescription for the chemist to 
give me what i needed told to go QE hospital miles away too ill to drive .cant wait to leave here and go where the doctors actually help u. been a patient there for 25 yrs .
GP surgery review: the-garden-city-surgery
Title: Don’t listen to patients
Rating: 1 out of 5
Visited: February 2023
After waiting 45 mins I get through on phone to be cut off I go up to surgery to get an appointment after being diagnosed with pneumonia the previous week at hospital which the doctor sent me too. I tried to explain that I need to see a doctor who can follow up the hospital visit the receptionist’ didn’t listen and dismissed my request and just said a doctor will call me sometime today they weren’t bothered that I’ve had this for over a month and it’s showing no signs of going. I’ve phoned up 3 weeks running and get the same rubbish service.
GP surgery review: the-garden-city-surgery
Title: Terrible customer service (receptionists)
Rating: 2 out of 5
Visited: July 2022
I had an appointment with a midwife today in the afternoon. I had a discussion with them about how quiet it is in surgery. They were saying Covid on the rise. I said well I’m visiting the dentist an no problem. Face mask on regularly. They looked like they quite enjoyed the quiet an I was shocked they only see emergencies only. An when I asked can I have a glass of water please as I was dehydrated they said no. We don’t have any. But when I went into the midwife appointment she went an got me a glass. I’m absolutely disgusted by the lack of help from the receptions an they couldn’t be bothered to help. God help anyone who actually needs urgent help their. Really disgusting service. I hope someone from the surgery replies as this is unacceptable.
GP surgery review: the-nevells-road-surgery
Title: No complaints whatsoever
Rating: 4 out of 5
Visited: September 2023
I have been with this surgery since May 2022, and I have not had any serious problems with the surgery. You can't always be seen when you call, that's understandable. But every time I have been seen, I have been treated with kindness and patience, especially at the tail end of 2022 when I thought I had several issues and had numerous appointments for things that can be summed up as all anxiety related. 

The GPs have been wonderful to me and I would like to publicly thank them for what they do.
GP surgery review: the-nevells-road-surgery
Title: No Appointments
Rating: 1 out of 5
Visited: May 2023
My husband suffered a knee injury in May and we completed the required E Consult form only to be given a phone call appointment with a physio. I chased for a face to face appointment but was told everyday that no appointments were available and they’d stopped offering E Consult as a option due to having too many.  After 8 weeks of severe pain and still unable to bare weight, we paid for a private consultation only to be told he had a suspected meniscus tear.  We could not afford further private treatment and so went back to Nevells Road for help.  After repeatedly explaining the situation, we finally received an MSK appointment for 31st August.  We still have not had a face to face GP appointment and will still need an MRI scan.   I’ve just seen online that another gentleman at another local practice was seen by his GP, sent for an urgent scan and treated all on the same day.  How do Nevells Road justify their service?
GP surgery review: the-nevells-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
I had an appointment with one of the nurses today and she was excellent. She put me at ease, was friendly, welcoming and very thorough explaining everything. 
I been with the practice for about 18 months now and each experience has been a very positive one; from booking through to consultation. Thank you.
GP surgery review: the-nevells-road-surgery
Title: Catch 22 - can't get treatment as I can't get an appointment
Rating: 3 out of 5
Visited: March 2023
I wanted a referral for private treatment and was given a phone consultation set at 10 days after my call. At phone consultation I was told that I had to be seen first. I asked when would that be, but was told it would be at least 7 days, maybe longer. When I questioned that, I was told that because things were difficult didn't mean the doctor would lower his standards. I've been with this surgery since 1976 and it has been wonderful to me and my family. What a shame.
GP surgery review: the-nevells-road-surgery
Title: Efficient staff
Rating: 4 out of 5
Visited: January 2023
Compassionate & caring GP. Felt listened to and heard. Extremely helpful reception staff that do their utmost to accommodate your queries
GP surgery review: the-nevells-road-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
I would like to thank the doctors and reception team who are always polite and professional whilst taking telephone appointments.  I have always been able to get through to the appointments and have had calls returned by doctor, prescriptions written and face to face appointments when necessary.  Despite staff shortages and being extremely busy they are providing a wonderful service.  Thank you
GP surgery review: the-nevells-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
After feeling very unwell today and explaining to the receptionist spoke to a Dr within 40 minutes who in turn asked me into the surgery .she was lovely and listened to me and had the time to make me feel at ease . upshot of this visit prescribed medication and hopefully  things will improve .thank you to all the staff at this surgery .
GP surgery review: the-nevells-road-surgery
Title: Terrible triage process - no access to GP
Rating: 1 out of 5
Visited: January 2022
Cannot get to see or speak to an actual GP. Get fobbed off by a Nurse who "triages" and won't escalate. Very poor service and made to feel like we're not important. Shouldn't have to beg for care.
GP surgery review: the-sollershott-surgery
Title: Swift service
Rating: 4 out of 5
Visited: November 2023
Phoned for an appointment and was given one with the Nurse two hours later.   Discussion, examination, medication advised and now home feeling a lot better.  Given pointers for preventing problem in future.  Didn't feel rushed.  Can't ask for more
GP surgery review: the-sollershott-surgery
Title: Never worth the journey
Rating: 1 out of 5
Visited: July 2023
Rushed appointments with little to no help, GPs are unsympathetic especially if you are looking for mental health support

They also lied to me a couple of months ago & said they couldn't refer me to Mind themselves because it's a private charity. So I reached out to Mind & was told that isn't the case & that they in fact have had referrals from this practice before, so why was I told  otherwise?
GP surgery review: the-sollershott-surgery
Title: Really friendly practice
Rating: 5 out of 5
Visited: January 2023
I've just gone in for my cervical screening, it was really easy to book and I was able to get an appointment really quickly. The receptionist when I arrived was really friendly and helpful as I registered for their online booking system. The nurse I saw was really warm and welcoming making me feel at ease, giving me all the relevant information and then the procedure itself which isn't the most pleasant of procedures was over quickly which was a relief. With all the struggles the NHS is going through it was nice to see how friendly the staff were despite how stretched they must be.
GP surgery review: the-sollershott-surgery
Title: Very disappointing practice
Rating: 1 out of 5
Visited: January 2023
So difficult to get an appointment, which I understand is the case with most surgeries now, however, the GP I saw was not friendly and was totally disinterested.
GP surgery review: the-sollershott-surgery
Title: Awful Surgery
Rating: 1 out of 5
Visited: August 2022
It is impossible to get an appointment. Every time I ring when it turns 8.30am not a second after and am always told the appointments have gone after being on hold. The receptionists on the whole are rude and have an attitude about them. Could not even get an appointment for my unwell child. Disgraceful.
GP surgery review: the-sollershott-surgery
Title: Receptionists great, doctors awful
Rating: 1 out of 5
Visited: February 2022
If this is the state of the NHS nowadays where do I opt out? I get it the NHS is underfunded and nothing anymore is f2f but seriously…?! Phone call appointments only work if you have a doctor on the other end willing to listen, I’ve never come across such rude and abrupt people yet these are the ones that are meant to be helping you in your time of need? Fobbed off is an understatement. As per other comments on here thank goodness for the receptionists, they have more people skills in their little fingers than all the doctors here combined. They seem to be in it for the title nothing else.
GP surgery review: cromwell-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Very helpful receptionists. Good doctors. No complaints from me. Always helpful.i have been with them for years. Always try and get you an appointment if they are able.
GP surgery review: cromwell-medical-centre
Title: New Telephone Call Back
Rating: 3 out of 5
Visited: December 2022
I am so pleased that Worley Medical Centre is offering the option of an automated “keep your place in the telephone queue and call back when it’s your turn” system now.  The last thing you want to do when you’re ill is hang on the phone - so this automated call back system is a true blessing & seems to work very well.  Thank you.
GP surgery review: high-street-surgery
Title: Repeat Prescription issues
Rating: 4 out of 5
Visited: December 2023
I moved to this practically in August and every month I have issues obtaining repeat prescriptions. The practice does not approve repeat prescriptions more than 5 days before the last time it was issued. That has meant that every month I have had one day without medication. It is so stressful I’m thinking of moving again.
GP surgery review: high-street-surgery
Title: Poor
Rating: 1 out of 5
Visited: December 2023
Prescriptions take over 5 days to be done. Phone calls take over an hour to be answered. You need to improve your service and experience for patients. Other practices seem to cope with the funding that has been given to them!!!
GP surgery review: high-street-surgery
Title: Needs improvement
Rating: 1 out of 5
Visited: November 2023
Over an hour for the phone to be answered, practice management needs a course in customer service as the person I spoke to was rude.
GP surgery review: high-street-surgery
Title: Really Appreciate the Lovely Service
Rating: 5 out of 5
Visited: September 2023
I'm off to Manila soon and contacted the Surgery by web form and got a very quick response, booked in for shots and saw the very friendly Nurse twice to get them done.
I didn't realise quite how lucky I was until friends told me of their comparable experiences having to go to Pharmacies and such so all in I'm super happy with both the facilities / services available as well as the extremely lovely experience with the Nurse who made me feel comfortable, at ease and explained everything nice and simply.
Thank you!
GP surgery review: high-street-surgery
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
I’ve had such a good experience with the practice and the doctors are so helpful and the best! Whenever I’ve needed to speak to the GP and made an online request for this, I always get a quick response and even though the wait may be a few days it’s much quicker than all the other GP surgery’s I hear about. I’ve been registered here for about 3 years and cannot fault the staff at all. Thank you for giving us a great service!
GP surgery review: high-street-surgery
Title: They are a really good practice
Rating: 5 out of 5
Visited: September 2023
I have been going through a very bad time which has tipped me over the top.
The staff have been very understanding over and above.
Doctors have been brilliant always able to see  doctor or speak to a doctor, this has really helped me.
GP surgery review: high-street-surgery
Title: Review
Rating: 3 out of 5
Visited: August 2023
I recently visited High Street Surgery and had a satisfactory experience overall. The staff were friendly and professional, and the doctors were attentive and provided thorough care. However, there were delays with prescription requests, which could be improved for better efficiency. Additionally, I would like to know more about the prescription requesting service at High Street Surgery. Who handles it and how can the process be expedited with acute and repeat medications? Lastly, it would be beneficial if the surgery could consider hiring more doctors to reduce waiting times for appointments.
GP surgery review: high-street-surgery
Title: High Street Surgery's Telephone-First Approach
Rating: 3 out of 5
Visited: August 2023
High Street Surgery's telephone-first approach, where patients must have a phone call before scheduling a face-to-face appointment, presents challenges and frustrations for those seeking healthcare services.  

Disabling online booking makes scheduling appointments harder. The convenience and accessibility of online systems are lost, causing inconvenience for busy individuals or those with limited phone access.


High Street Surgery's telephone-first approach restricts interaction, diagnosis, and personal connection. Rethinking this system and potentially reintroducing face-to-face consultations first instead of a telephone call could improve patient satisfaction.
GP surgery review: high-street-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2023
The lift to upstairs was broken and my wife washing a trolley so getting upstairs floors s not  easy. My wife could manoeuvre the stairs so it took some time to getup stairs.  The DR was  so friendly hat we soon forgot of our pain.
GP surgery review: high-street-surgery
Title: Online consultations
Rating: 3 out of 5
Visited: June 2023
You are told when you call to contact the surgery using their online medical request page but when you use it you either get no reply or an appointment booked far away…
GP surgery review: stanhope-surgery
Title: Reception
Rating: 1 out of 5
Visited: February 2023
Standhope have the worse reception team very rude they talk to you if you are stupid. Refuse to give there name so u can't report them to the manager who is never there so reception say. Reception staff should all be trained the same 1 receptionist tells you 1 thing and another tells some else.
GP surgery review: stanhope-surgery
Title: Calls never answered
Rating: 1 out of 5
Visited: April 2022
I've tried calling these docs for 3 days always engaged or held in queue then cut off. I recently lost my husband and would like some help but can't get through and when you do the reception staff are rude.  I had an appointment six months ago and I rang the bell but no one answered it so I entered only to be shouted at and told I shouldn't be in there, she went on to say my appointment would be in the car park and I thought it would make an examination interesting.  I went outside and tried to stop the next patient from going in by explaining we are meant to wait but the patient ignored me and went in, only to be thrown out and her words to me was the receptionist was rude and it was uncalled for. I am going to change my doctor's after being there for 30 years.
GP surgery review: stockwell-lodge-med.ctr.
Title: Awful
Rating: 1 out of 5
Visited: September 2023
Despite phoning at 8am on the dot, by the time I got through all appointments for the day had gone and they wouldn't see a child who had been awake all night in pain. 

We ended up at an urgent care center with a ruptured ear, severe pain and hearing loss.
GP surgery review: stockwell-lodge-med.ctr.
Title: Exemplary, professional service
Rating: 5 out of 5
Visited: August 2023
Today I had a face-to-face consultation with one of the doctors at the practice. The doctor sympathetically explored my issues and concerns, addressing them with exemplary thoroughness. She struck a perfect balance between friendliness and professionalism, putting me at ease, treating with me with respect and understanding , and encouraging an openness which facilitated a productive and constructive outcome. My experience today is typical of the treatment my wife and I have consistently received from all the doctors since we joined this practice some 2 years ago, having moved to the area from the north of England. We have also enjoyed the same friendly, professional treatment from the support staff, and we can wholeheartedly recommend the Stockwell Lodge practice.