janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: wrafton-house-surgery
Title: Awful Appointment System
Rating: 2 out of 5
Visited: March 2023
The appointment system is awful. You have to keep dialing in to the surgery to listen to a recorded message saying "Your call is very important to us" until it drops out and the line disconnects. So far this morning I have tried 26 times to get through with no luck.
GP surgery review: wrafton-house-surgery
Title: Very helpful, and quick appointment
Rating: 5 out of 5
Visited: March 2023
I emailed my doctors surgery with an appointment request. I was called back and spoke to nurse, she was kind and listened, gave me advice and then sorted a GP call for me.I had a call from Gp to discuss my issue. I was dealt with promptly and kindly. Thank you wrafton house surgery.
GP surgery review: wrafton-house-surgery
Title: Extremely frustrating
Rating: 1 out of 5
Visited: March 2023
I am absolutely disgusted and disappointed that not only it is near impisdible to get through to the surgery via phone but once you need a blood test, it regularly doesn't get forwarded to the system. It is now 3rd time we went to QE2 for blood test appointment only to be turned away because there is no request from GP on the system.
GP surgery review: wrafton-house-surgery
Title: Phone Frustration
Rating: 3 out of 5
Visited: March 2023
I’ve been trying to get an appointment for 3 days.  On the first try, I called in the afternoon as the website suggests, and got a reply in 20 minutes. Unfortunately, I learned this is only for same day urgent evening appointments and was told to call in the morning. For Wednesday and today the phone rang for 30 minutes and timed out 3 times - 90 minutes and I was unable to get through. I then tried an on-line booking via Patient Access but after entering my ID and password you are asked for 3 letters from your long forgotten memorable word. When resetting the favourite word you are sent a code by text message.  By the time the code came through it had expired.  After five attempts I was locked out.  So, on-line booking doesn’t work either.  This is very frustrating, but I realise it is just the same at any other surgery.  What to do?
GP surgery review: wrafton-house-surgery
Title: Good practice
Rating: 4 out of 5
Visited: March 2023
Ladies in reception are absolutely brilliant nothing is to much bother for them and they always go above and beyond to help. Doctors are also amazing
GP surgery review: wrafton-house-surgery
Title: Great Practice
Rating: 4 out of 5
Visited: February 2023
It is reassuring to have a practice that tries to accommodate patients when possible. The best way to seek advice from practitioners is through online consultation because of the short-staffed reception. At the same time, the receptionists are otherwise responsive and welcoming and respectfully handle patients' requests. The practitioners' diagnoses and referrals have been most effective and helpful. Their post-op investigation and skills in translating medical jargon terms into plain English have been most resourceful and supportive.
GP surgery review: wrafton-house-surgery
Title: Really happy
Rating: 4 out of 5
Visited: February 2023
Really pleased I managed to get an appointment on the same morning I needed one. Receptionist was very accommodating and found me an earlier appointment that suited me better.
Doctor was excellent. Listened to my symptoms, took time to diagnose (I never felt hurried at all), Explained what she thought might be wrong and told me to rest up and let the medicines take effect.
Would also like to mention the pharmacist at boots who took time to talk me through how to use my medicines safely and effectively.
GP surgery review: wrafton-house-surgery
Title: Good Experience
Rating: 4 out of 5
Visited: January 2023
When I phoned up to ask a question, I was put on hold for about 10 minutes. The lady I spoke to was very helpful and answered my questions. I was given the advice I was seeking and I got a telephone call appointment for the same evening. I spoke to one of the nurses Kate who was very helpful and pleasant to speak to.
GP surgery review: fairbrook-medical-centre
Title: Dissapointing services by receptionists
Rating: 1 out of 5
Visited: January 2022
Receptionists are not helpful, they do not explain procedures and they provide contradicting information.  They ignore requests and have poor communication skills. The doctors and nurses are fine.
GP surgery review: fairbrook-medical-centre
Title: Bad receptionist
Rating: 2 out of 5
Visited: January 2022
Was told to call for a follow up appointment on Friday to get my results,  I do so at 8:30 was told I had to call back at 2 so I did to be told I should have called at 10:30 and now it was too late. Called back at 10:30( Monday morning ad closed all weekend) to be told to call back at 2 to "try" to get an appointment for a doctor that is leaving on Friday. Wish me luck...I'm not very hopeful.
GP surgery review: schopwick-surgery
Title: Great service
Rating: 5 out of 5
Visited: January 2023
I contacted Schopwick after having had some high blood pressure readings. I called to arrange an appointment with the doctor and was seen the next day. He arranged for an ECG to be done and also took my blood pressure readings and asked me to take them regularly over the next 2 weeks. I then had a phone consultation with him and he prescribed a medication. A month later, and another phone consultation done, he has renewed my prescription and is very pleased with the results. His care and dietary advice in this case was exactly what I needed and I feel so much better knowing the attention I have received. Over the 20 years or so my family has been with the practice we have always appreciated the friendly receptionists making appointments (which were never more than a few days later) and have always been extremely happy with our treatment. We know we are lucky to have Schopwick
GP surgery review: schopwick-surgery
Title: Joined Up Medicin
Rating: 5 out of 5
Visited: January 2023
Following a proceedure I suspected I  had a UTI and contacted Schopwick on a same day call. The Doctor insisted I visit and he saw me at the end of his surgery, confirmed the infection and concerned it might rise into my abdomen referred me to the senior partner who immediately prescribed antibiotics. He also arranged to me to  visit the next day with a urine sample and a face to face with another doctor. The next day a third doctor checked the result - all three consultations  were face to face. At the end I  returned to the first doctor for an overview. 
Throughouut I felt very well cared for and likened it to Joinded Up Medicin at it's best.
Many thanks to the four practishioners involved.
GP surgery review: schopwick-surgery
Title: Professional. Friendly, caring
Rating: 5 out of 5
Visited: January 2023
I moved to this practice from another recently and I am extremely happy I did. Their service has been excellent, prompt and efficient. I really can’t find fault.
GP surgery review: schopwick-surgery
Title: basically refused me treatment.
Rating: 1 out of 5
Visited: January 2023
asked to see a GP and was told "We don't have any" 
I am having pelvic pain when I walk, receptionist gave a an appointment for a physio which I have seen in the past and told me " I do not treat or touch people" told me to go home and it will go away on it's own. asked to see a GP or an orthopaedic specialist and was told they do not have  GP that can see me. Receptionist raised her voice on me which I do not appreciate at all, when a person s in pain he needs to be listened to and treated, sub stabdard service.
GP surgery review: schopwick-surgery
Title: The practice is 5 star in my books
Rating: 5 out of 5
Visited: October 2022
I cannot thank the practice and especially our usual gp yesterday Thursday, November for the fantastic treatment and advice given when diagnosed with covid and being immunosuppressed. After a lengthy talk with my gp she said t’s probably nothing serious but her concerns were that my airways were constricting and if it hadn’t got better in about an hour then to call 999. We left it a couple of hours and decided to call 999 where the call Center stayed on line till the rapid response vehicle arrived about 6 minutes after making the call. Initially the gp had referred me on Sunday for antiviral treatment as I’m immunosuppressed and was entitled to have the antivirals for covid. The practice is renowed throughout the area as being one of the best. All the staff from reception to doctors to ancillary services and are great and always with a welcoming smile. Sure they have  been inundated during the pandemic but now have an even larger team of doctors in place and is also a renowned teaching practice. In fact 18 years ago the gp at the time got things moving for tests and I was diagnosed with leukaemia with in 2 days. Thank you Schopwick
GP surgery review: schopwick-surgery
Title: Fabulous practice, staff very helpful
Rating: 5 out of 5
Visited: October 2022
Excellent service, having moved from Cheshire, I am  so happy I joined this wonderful practice, thank you
GP surgery review: schopwick-surgery
Title: Kind and caring
Rating: 5 out of 5
Visited: October 2022
My mother in law has been a patient at this practice since the 1980s. She is now moving area and therefore is leaving the practice. I should like to say that the GPS who have cared for her and my late father in law have been kind, considerate and always given them time and made them feel that time is not an issue. The gp who has looked after her has called me to check in to check she is ok. They have considered her and the family together with her medical needs. Thank you. We shall miss you.
GP surgery review: schopwick-surgery
Title: Good doctor, average practice
Rating: 4 out of 5
Visited: August 2022
I saw one of the doctors with my son and daughter and he was absolutely phenomenal! Extremely patient, thorough and efficient. He made them feel listened to and did the referral we needed immediately! He was a breath of fresh air as so many doctors nowadays do not have the time to be so meticulous. However, the receptionists there were not so helpful and were actually rather rude when arranging appointments etc. It is a shame because it does put you off and if not for that doctor, it would have been a totally less than average experience.
GP surgery review: schopwick-surgery
Title: Unhelpful
Rating: 1 out of 5
Visited: July 2022
I am suffering from Burning Mouth Syndrome. I called 111 and they said GP will call. GP called but they had no appointment on same day. So next day I visited and was prescribed medication and blood test. 

But for 2 days there was no effect of medication. I again called up GP and Doctor said that medicine will take 2 weeks to take effect. Although on one medication it was written that it takes 1 hour to take effect and lasts upto 24 hours. 

I again called 111 and was referred to local pharmacy. Local pharmacy assessed me and tried to get appointment for me. But she said receptionist was rude and refused to offer appointment.
GP surgery review: schopwick-surgery
Title: Speedy and helpful response.
Rating: 5 out of 5
Visited: July 2022
Following a telephone conversation with a GP at this surgery on Monday, I was delighted to receive a text message on the Wednesday, setting out very clearly the answer to issues that the Doctor had raised with the hospital consultant following my recent abdominal scan report. This information, together with advice for self-monitoring my condition was extremely reassuring and very much appreciated. Thank you.
GP surgery review: loughton-health-centre
Title: Very helpful practice
Rating: 4 out of 5
Visited: October 2022
I attended the flu jab clinic recently which was very well organised, quick and easy. I was very happy with the service.
In general, the main complaint is getting an appointment- calling at 8am to wait in a queue to then be told all appointments have gone! For an emergency this is unacceptable when you cannot be seen the same day.
However, when I have emailed reception about my 86 year old mother and various concerns, the response is amazing. The dr has called and addressed the problem. When emailing I have found the reception team first class and very helpful. When I have called in I have always found the reception team friendly and helpful.
When I have needed to see a doctor they are always professional and friendly.
GP surgery review: loughton-health-centre
Title: Flu jab appointment
Rating: 5 out of 5
Visited: October 2022
Excellent experience. The flu jab appointment was very well organised. I arrived at the GP Surgery & was greeted at the entrance. I was guided to the team at the desk, and I confirmed my name and address. All was fine and an additional check, I was asked if I had a covid vaccine within the last 7 days. I was guided to a member of the team who swiftly, as in seconds, administered the flu jab to my arm. I was then advised not to have the covid vaccine for at least the next 7 days. From arrival to leaving took only a few minutes. Very efficent and well organised by the GP Surgery team.
GP surgery review: loughton-health-centre
Title: Well organised
Rating: 5 out of 5
Visited: September 2022
Had my Flu Jab at the Loughton Health Centre was running on time it was very quick and efficient the staff were friendly and helpful
GP surgery review: loughton-health-centre
Title: really prompt and efficient
Rating: 5 out of 5
Visited: August 2022
My last eye check with the optician required a referral to the opthalmologist. this was done within days of receiving the report and when there was a problem with the referral this was sorted out within the day. You can't fault this service.
GP surgery review: loughton-health-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: June 2022
All the staff at Loughton practice are extremely professional , the GPs do such a great job. 
You should all be very proud of yourselves.
GP surgery review: loughton-health-centre
Title: Kind and caring.
Rating: 5 out of 5
Visited: June 2022
Yesterday, I needed to obtain  a specimen bottle for an MSU test. Normally an appointment is necessary. The receptionist went out of her way to ensure I received the  test materials. She was extremely kind and empathetic.
GP surgery review: loughton-health-centre
Title: Telephone Appointment System Terrible
Rating: 1 out of 5
Visited: June 2022
I have phoned 35 time since 8am today and not got on to the queue for an appointment, how the elderly manage with such a poor system is beyond me, very poor system and service
GP surgery review: loughton-health-centre
Title: booking appointments
Rating: 1 out of 5
Visited: April 2022
In the last 2 weeks I have tried to book an appointment 4 times without success.
Each day I have called exactly at 8.00am.
each time I only heard a recorded message which eventually said all appointments have gone.
This is not satisfactory at all.
The service is not fit for purpose and if it were a commercial operation it would soon be out of business.
GP surgery review: loughton-health-centre
Title: Zero empathy for patients
Rating: 1 out of 5
Visited: April 2022
Disappointed with the GP....sending out a text message for further treatment for my 15 year old. Texted sent to another number and not received! Poor bed side manner from the GP - RUDE staff - the level of service is very poor.
Practice manger not interested.
GP surgery review: loughton-health-centre
Title: Absolute terrible customer service and treatment
Rating: 1 out of 5
Visited: April 2022
It is the first time I have ever left a review but the service at this doctors surgery is absolutely atrocious. Spent three days trying to book an appointment taking time off work and waiting on the end of a telephone listening to music on hold and that's when I got through to their automated system only to be told to either ring back the next day or book online. Booked online again taking time off work, waited for the doctor to call - 75 minutes after the proposed time I contacted the surgery and the receptionist told me that I was next in line for the doctor to call and when I tried to complain she hung up on me after being abrupt and blaming me for the appointment not being on time - surprise surprise the doctor telephoned me at the same time she hung up, only to tell me that my case is being referred. Why couldn't they send me a text or a letter informing me of that? I have wasted so much time and taken time off work for the information that my case is being referred. Such a bad experience - I shall be looking for a new doctors practice - I would advise anyone looking to join a doctors practice not to contact Loughton Health Centre!!!!
GP surgery review: manor-view-practice
Title: Very professional
Rating: 5 out of 5
Visited: November 2023
I am very happy with the service. The surgery is open Saturdays and that is convenient for me. Today I went for the blood test as I am on my high blood pressure medication.  Thank you Louise.
GP surgery review: manor-view-practice
Title: Blood test
Rating: 5 out of 5
Visited: November 2023
So easy and relatively pain free. The nurse made me feel really comfortable and at ease during the whole time.
GP surgery review: manor-view-practice
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
I’ve just had an appointment with the nurse, what a lovely and helpful lady. I am very pleased with the surgery since they changed over to manor view.
GP surgery review: manor-view-practice
Title: Drama free help with every situation.
Rating: 5 out of 5
Visited: November 2023
I have had impeccable service from all parts of the practice.  My nurses visit today was bang on time and very reassuring.  The pharmacist has followed up 2 recent hospital stays, amending my prescription within a short time.  Previously I have had to visit the practice to do this.
GP surgery review: manor-view-practice
Title: First class service
Rating: 5 out of 5
Visited: October 2023
Always exceptional service at this GP whether in person/online; friendly, courteous, informative and patient. Would definately recommend
GP surgery review: manor-view-practice
Title: Great service
Rating: 5 out of 5
Visited: October 2023
I was seen by the nurse today. I arrive a few minutes late, but was still seen. The nurse was polite and professional and explained exactly what today's appointment was. I didn't have to wait to long to be seen.
GP surgery review: manor-view-practice
Title: General Practice
Rating: 5 out of 5
Visited: October 2023
Had bloods taken today, very good, efficient and friendly and told me what the bloods were taken for
GP surgery review: manor-view-practice
Title: Professional nursing
Rating: 5 out of 5
Visited: October 2023
Quick and cheerful "MOT" professionally carried out with on going tests from home to complete the service.
GP surgery review: manor-view-practice
Title: Super Nutse
Rating: 5 out of 5
Visited: October 2023
My experience today was great!  The Scottish lass who saw me was both professional, totally approachable and had a wonderful personality. Highly recommend. Excellent service *****
GP surgery review: crocus-medical-practice
Title: Telephone consultation
Rating: 3 out of 5
Visited: January 2023
Shocked. I had problems trying to book a telephone consultation so phoned the surgery to make one as asked by text i received to discuss  recent issues and findings. I was told online booking is closed until Monday and that this telephone appointment could not be made over the phone as its all managed online. 1). What is the point of having a phone?  2). How do all those that do not have Internet access or know how to use computers do this? 3).Surely this service should be available all the time. NHS staff are obviously being reduced and replaced by computers.   Soon we shall probably face virtual GP's. Who makes these decisions discriminating patients that don't have or can't use? Who could change a service to stop patients making appointments over the phone?  Makes no sense.
GP surgery review: crocus-medical-practice
Title: Don’t bother
Rating: 1 out of 5
Visited: January 2023
The medical staff are highly professional but administration is atrocious. I submitted a repeat prescription on 13/1/23 and am still waiting for it to be filled.
GP surgery review: crocus-medical-practice
Title: Truly embarrassingly inept
Rating: 1 out of 5
Visited: January 2023
Thought this 8 Doctor led practice couldn't get ant worse but it most definitely has.   Is it the manager or the Doctors that make this practice a laughing stock?      The 'new' computer system has been a nightmare to both staff and patients since it was installed months ago.   Please ditch the new technology and just do the job the old fashioned way it actually Worked!
GP surgery review: crocus-medical-practice
Title: Not efficient or effective
Rating: 1 out of 5
Visited: January 2023
If you are lucky enough to somehow get a query to the practice the GP then sends you back multiple texts with more questions and no Accurx link to reply, so back to square one either being 14 in the queue for over an hour or trying to get an online request in for the phone call the GP has requested with you m, but doesn’t think it perhaps more efficient to actually call rather than text! No wonder there is increase in poor patient satisfaction that seems to come from poor managerial communication or process. We all know the staff are overworked, overwhelmed and workforce is sparse, but come on Crocus you can work smarted not harder - one touch would be a start for improvement rather than overcomplicating everything and putting in 4 steps when 1 is enough. Walk your patient journey and see the inefficiency it brings to the patient and the staff.
GP surgery review: crocus-medical-practice
Title: Every year they seem to get worse
Rating: 1 out of 5
Visited: January 2023
It is simply impossible to get an appointment with them. When you call (at any time) you will be in a queue of at least 15 people (often a lot more) and it will take you at least half an hour to get through. But the answer is always the same "no appointments - try again tomorrow".

The practise has 8 doctors (according to their website) and they won't let you book appointments for the future (only for that day). Even if you call at 8am and are 12th in the queue by the time you get through, all the appointments are gone... So what are these 8 doctors doing all day if they are only dealing with 12 appointments a day?!?

They recently changed their computer systems making it harder to order your medication than it was before. And most of the functionality that the system they've bought has (obviously!) been disabled. So you can't see your records and you definitely can't book an appointment through it.
GP surgery review: crocus-medical-practice
Title: Impossible Situation
Rating: 1 out of 5
Visited: December 2022
It is almost impossible to get hold of anyone at this Practice.  I have been waiting for some personal medical details since November - I cant get anyone on the phone, I cant respond to texts that get sent in response to my queries etc etc.  The whole system is broken and I guess that the only way to get attention is to go into the Practice and stand there until I get the details I need.  I also feel really guilty about blocking up the system with my query when there are ill people trying to get to see a doctor, but I really do need this information urgently.  I also dont understand the long lunch break - surely Practice staff can be rotated to allow everyone to have a lunch break without meaning that nobody can access services during that time?
GP surgery review: crocus-medical-practice
Title: Needs help
Rating: 1 out of 5
Visited: December 2022
The surgery has waits of at least 1 hour on the phone most days. The battery on your landline phone very often runs out when on hold so would recommend using a mobile so you can charge it. The surgery has also tends to disconnect email communication by lunchtime so if you can email in the mornings. I’m not sure a 1.5 hour closure for lunch is necessary when it seems to be so busy. I fear it’s a matter of time before something serious is missed with the level of service being provided.