janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: marshalls-road-surgery
Title: Just frustrating
Rating: 2 out of 5
Visited: August 2022
Just to get this bit out the way first, the reception staff are fantastic and I am always able to get a quick appointment that being said though the doctor who I see is beyond frustrating to deal with, he tends to create his own narrative on issues that are not even relevant, rather to listen to what you have to say he will talk over you and repeat himself until you give up trying to talk.

The whole experience with this man I can only describe as frustrating, upsetting and unpleasant and it had made me ask the question as to whether he is capable of managing my care or wants to just get me out of the door.
GP surgery review: marshalls-road-surgery
Title: A small friendly team
Rating: 5 out of 5
Visited: August 2022
Although I suppose large medical practices may have more facilities and resources  the marshalls road team are very efficient and approachable, the doctor is empathetic and has always offered referrals when necessary
GP surgery review: nene-valley-surgery
Title: Unable to make appointments
Rating: 1 out of 5
Visited: October 2023
I was shocked at how impossible it is to make an appointment.  We rarely need to see a doctor.  The last time was well over 5 years ago.  We used to be able to attend the surgery at 8am and make a same day appointment.  I tried this with my daughter today, to find that this is no longer possible, and only telephone bookings are possible, as this is “fairer”.  Literally after 100 attempts, I gave up.  I checked online and the only appointment is over 2 months away, and no option to see a female doctor.

There seems to be little point in having a named GP.  The only way to see a doctor seems to be to go to A&E, or the Corby urgent care facility.  

The final irony is that in order to make a complaint, you have to phone the surgery!

The most appalling service imaginable!
GP surgery review: parklands-medical-centre
Title: Unsatisfactory
Rating: 1 out of 5
Visited: December 2023
Unsatisfactory customer service spanning many years. After a  hiatus and returning to find no improvement, I deregistered and went elsewhere.
GP surgery review: parklands-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Good doctors and nurses always ready to. Listen i reccomend this practice and the recponists work hard to get you appinments they do. There best
GP surgery review: parklands-medical-centre
Title: Felt dismissed
Rating: 3 out of 5
Visited: April 2023
I have never had any problems before with the doctors, nurses or reception staff at this practice. However since finally getting through to them for an appointment for my daughter when she was both 7 months and 10 months, I have had the same experience and left feeling the same way. After waiting a while for both appointments, the appointments were then quite quick and dismissive of what I was raising as a concern for my daughter - bearing in mind I am not a medical professional and I am first time mum. At the most recent appointment the doctor didnt even greet myself or daughter properly and made me feel stupid, like I was supposed to know what was wrong and how to deal with it. I felt quite angry and this is probably a shared feeling by most first time mums. I was not trying to waste time or want a solution - I wanted reassurance that the concern couldn't get worse, and I wanted advice on how to manage it if it needed it. I received neither and I left feeling dismissed, unheard and quite angry. I get more attentiveness for myself as an adult when I go for my contraceptive check ups. I would rather my daughter get that kind of treatment by the doctor we saw.
GP surgery review: parklands-medical-centre
Title: Superb practice
Rating: 5 out of 5
Visited: February 2023
A credit to the NHS - I can honestly say I feel extremely fortunate in being able to access this surgery. 
My GP is understanding, caring and I have total trust in her.
GP surgery review: parklands-medical-centre
Title: A kind and caring GP
Rating: 5 out of 5
Visited: September 2022
GP that took the time to listen fully to my concerns and symptoms. Provided a thorough examination and explained my diagnosis.
GP surgery review: parklands-medical-centre
Title: So glad I am with this practice 🙌
Rating: 4 out of 5
Visited: June 2022
Parklands have always been brilliant and despite the difficulties in booking a routine appointment since the pandemic, the receptionists always find a way for you to be seen either in the surgery or elsewhere if your issue is urgent. Highly recommended!
GP surgery review: parklands-medical-centre
Title: Five star surgery
Rating: 5 out of 5
Visited: February 2022
I would like to thank the Parklands Surgery for their professionalism and speed in dealing with my health request this morning. 
A decision to transfer to this practice many years ago was the best decision my husband and I ever made.  Excellent practice
GP surgery review: rushden-medical-centre
Title: Prescriptions
Rating: 1 out of 5
Visited: December 2023
About 3 month ago i could not get any insulin as the type i was using was unavailable the pharmacy kept calling the surgery to tell them and ask for alternative but they kept issuing the same medication untill i got in tuch and they then issued the correct medicine by this time i had been without insulin for two days but at least going forward i thought i was sorted until today and again they have issued the unavailable medication so i have been trying to call them all day since 11 am it is now 16.30 i got a text saying i missed my call back but if I had a call i would have thought it would at least show on my iPhone so now i am still trying to get the correct insulin again and I guess it will be another trip to the sugary o well its easier for them I guess and i still have no idea if i will get any insulin before xmas you can only laugh at the inadequacy
GP surgery review: rushden-medical-centre
Title: Excellent support , guidance & care
Rating: 5 out of 5
Visited: September 2023
Able to access the same Doctor for a succession of appointments. Support , guidance, need for investigation explained.
Blood tests to support Drs investigations easily & promptly given.
Follow up texts from the Doctor given.
GP surgery review: rushden-medical-centre
Title: Appalling!
Rating: 1 out of 5
Visited: July 2023
Diagnosed at 51 with ostio-arthritis by a receiving a hub appointment after trying to get to see or speak to Dr for over 6 months. Fab response from hub. Amazing... Got blood test next day and xray within a week... Last Year! Still awaiting to "see" a Dr.
Managed 2 call appointments for pain relief and referrals. 
1st referral still awaiting appointment, when chased call saying Next Summer 2024 to be seen.
2nd referral for more urgent queue rejected as medical centre didn't send covering details info just a tick form..
Now been in a&e at weekend ended up with Morphine to stem pain. Told go back to Dr for injection in hip. 
 Next available appointment {actually managed to get via app} is in a week via telephone! Still awaiting phone back after over an hour from call. Again I know there will be No appointments available! What a Joke! 
How they are going inject via phone I don't know! And why should I have to wait a week for the phone call?

Hospital found it amazing that we can not move doctors surgery and are stuck with the reported number one worst surgery in Northamptonshire. 

Things have drastically got to change at this surgery!!!
GP surgery review: rushden-medical-centre
Title: Cannot get an appointment
Rating: 1 out of 5
Visited: June 2023
Never ring the surgery unless needed. 

Rung at 8am, in queue of 20 callers, spoke to receptionist close to hour later. No face to face appointments left. 

After having a baby 7 days previously struggling and  having a severe allergic reaction to anti-biotics with hives covering my body I was given a phone call appointment. No time given. On NHS app 3pm was the given time. Doctor rang at 5.20pm. Doctor was fantastic but said I needed an urgent prescription. My pharmacy closed at 5.30pm so agreed I couldn't get it. Had to ring 111 twice over the night who were more helpful. 

Very upset that I could not be seen when so close after having a baby including surgery (not c section). Struggled to look after my newborn and myself. I was given strong steroids despite not being seen or mental health support.

I pretty much self-diagnosed and this was just accepted. Unsatisfactory.
GP surgery review: rushden-medical-centre
Title: Feel let down by practice
Rating: 2 out of 5
Visited: June 2023
Had recently been discharged from hospital and gp had been asked to monitor my kidney function.  Attended appointment with practitioner who seemed to minimise my symptoms.  When asked if I should have a blood test that day I was told no appointments left and come back next day.
Later same day was sent by my oncologist to A&E
and admitted to KGH.
GP surgery review: rushden-medical-centre
Title: Surgery in Name Only
Rating: 1 out of 5
Visited: May 2023
I've tried in the past to transfer to other local GP surgeries but can't get accepted. Improved recently with call back service but that is just cosmetic. As others state it's still impossible to get an appointment. Where are the super busy GPs? Go in anytime the waiting room is empty! How many Doctors are there? The only redeeming feature are the Nursing Staff who are top rate. I'm not sure if they display outside the surgery what doctors are practising on any given day but perhaps they should! In 2023 people needing medical advice shouldn't have to diagnose their symptoms and self medicate.
GP surgery review: rushden-medical-centre
Title: terrible service
Rating: 1 out of 5
Visited: April 2023
after being contacted to say i need to book a review of medication 
on phone over 2 hrs to get to caller 2 to be cut off
tried again to be told ring back tmr or try at 11 on your app
the service here is shocking 
i am an essential caregiver to my daughter and also have medical issues myself 
you cant get an appointment or speak to anyone
GP surgery review: rushden-medical-centre
Title: Disgrace
Rating: 1 out of 5
Visited: February 2023
Disgrace of drs practice they offer pretty much zero medical help you really need it this place full turnover and start looking after its patients
GP surgery review: rushden-medical-centre
Title: Appointments and phone calls
Rating: 1 out of 5
Visited: February 2023
I often see comments on Facebook from this GP surgery angry that people don't cancel appointments... my mum has just called as she requires a sick note (not that it matters but she is 65 and never has time off sick before people feel the need to judge in some way) and she was on the phone in a que of 30 people for 2 hours. As soon as the time went to 12 they said they aren't taking calls and hung up. No one can wait 2 hours to speak to a GP. No one can get through to book or cancel appointments. The trouble is that it's the same for almost every single GP surgery in our area. Now my mum will have to try again later or call another day wasting her time and money. It's just not good enough.
GP surgery review: rushden-medical-centre
Title: Booking appointments
Rating: 1 out of 5
Visited: January 2023
I cant book an appointment unless I ring at 8o'clock in the morning,
Met a Lady in the car park, she was exactly the same, you cant book a routine appointment unless you want to phone at 8 am, unless the appointments are gone,, ???
GP surgery review: spinney-brook-medical-centre
Title: Positive experiences
Rating: 4 out of 5
Visited: April 2022
I’d like to give this practice a positive review as personally I have only had 1 negative experience at this practice with a nurse but the rest of my experiences with the doctors have been positive. I’ve never been made to feel like an inconvenience to their day (as I had experienced in my previous surgery) Their reception staff have been helpful, appointments are more often than not available and I haven’t been kept waiting long once in the surgery.
GP surgery review: the-cottons-medical-centre
Title: Apts
Rating: 1 out of 5
Visited: October 2023
In sept could use the app to make a routine app. But now in oct it has been stopped. So rang at 8am 10th in the queue to be told no apts left. Rang at 1.30 to be told routine apts can only ring at 8am. I need an urgent routine apt after some blood tests . This surgery is getting worse than better. Routine apts are just as important.
GP surgery review: the-cottons-medical-centre
Title: Dont register with this practice
Rating: 1 out of 5
Visited: September 2023
I am overdue for my blood tests, foot checks and medication reviews.
I have totally given up trying to get an appointment for an ongoing issue which needs treatment.
The comments written here all reflect my experiences.
I havent had an appointment in at least years other than those issued via text messages for vaccinations.
Overall the serevice is pointles.
GP surgery review: the-cottons-medical-centre
Title: More likely to win the lottory
Rating: 1 out of 5
Visited: August 2023
You cannot get an appointment with this surgery.  The app they use, to make things easier, has no appointments available and you cannot access your medical history either.  You call, and you can only call at 8 & 13:30 for appointments, but cannot get through to them.  The probability is higher to win the lotto than to get an appointment with this surgery.
With regards to my prescription drug, I was due a check up before they renewed, that was 6 months ago, still waiting and they keep renewing my prescription.  No duty of care!!
GP surgery review: the-cottons-medical-centre
Title: Awful system
Rating: 1 out of 5
Visited: July 2023
Tried to book an appointment for today. Even a sit and wait hoping for a cancellation. Nothing. Any evening appointments, nothing. Receptionist told me I should have been at the door at 8am. I asked what do you do when it's not an A and E job but I really am not well, told ring at 1.30. Asked why I can't make an appointment now for after 1.30 she said we may fill them before then. I've been trying on airmid for weeks, ringing most days and even by 8.09 all appointments gone. How can I go elsewhere to re explain current medical problem with another doctor. I'd be back at square one. My existing problem needs continued care with the same gp not passed around. How can I pay taxes ect work full time but when I'm ill I can't be seen? I'm too young to be ill but when I ring up I'm advised to go corby. Why? I live in raunds, have a gp in raunds. Service is getting worse I just want help not to be brushed off.
GP surgery review: the-cottons-medical-centre
Title: Unable to get appointment
Rating: 1 out of 5
Visited: July 2023
Terrible appointment system. Had called about a shoulder injury. On hold for nearly 30mins just to be told there are no routine appointments left for this week. Not able to book any further in advance (told to ring again next week) and no online booking system available for this type of appointment. If pain gets worse can ring tomorrow at 8am for an acute appointment. Everyone will be ringing at 8am tomorrow!! Should be able to plan in advance for non urgent appointments
GP surgery review: the-cottons-medical-centre
Title: Save your blood pressure
Rating: 1 out of 5
Visited: July 2023
Don’t bother registering with this surgery if you’re new to the area. You will never get an appt. Particularly with the new system the “partners” have introduced for the summer months which will no doubt stay. People are queuing up to try and get an appt for genuine illnesses to be told by unempathetic reception staff to phone tomorrow. I saw one woman come in in tears after being on hold for nearly 4 hours trying to get an appt. 
Doctors treat patients as an inconvenience and row with other staff in front of their patients. So unprofessional. 
It’s so upsetting to have an elderly relative registered here and have no care whatsoever given to her and for her to be in tears because she needs medical assistance but cannot get to a walk in centre nor does she need a hospital. Very very poor service from uncaring unprofessional staff.
GP surgery review: the-cottons-medical-centre
Title: Don’t bother
Rating: 1 out of 5
Visited: July 2023
I don’t like leaving bad reviews but I feel this is necessary- I needed an appointment with a doctor or a nurse , for a member of my family. I spent over a week trying to get one. Each day I called at 8am and 1.30pm waited about 30mins when I could get in the queue, only to be told “try back tomorrow” as appointments  were taken for that day. I would have accepted an appointment for the next day or even a couple of days after, but This Is Not possible. You can’t book an appointment further than the day you call. 
How is this process working ? How are people genuinely getting appointments?  I have called before to try and get an appointment but end up giving up and just live with the pain. 
This experience has confirmed to me there’s no point being a member of this GP surgery which I have been with over 20 years.
GP surgery review: the-cottons-medical-centre
Title: Rubbish
Rating: 2 out of 5
Visited: June 2023
Tried to get appointment right on eight queue full. Went down to surgery receptionist totally disinterested and absorbed with her false eyelashes. Got appointment 12 days Head not good enough
GP surgery review: the-cottons-medical-centre
Title: Receptionists are incredibly rude and unhelpful
Rating: 1 out of 5
Visited: May 2023
The receptionists at this practise are very rude and unhelpful. I have called numerous times to get an appointment for a lump that I have found, 5 weeks ago. I am unable to get an appointment. I have also checked online, every single day for 5 weeks, again no appointments. I called 4 weeks ago, the woman I spoke to was very rude and condescending. This is quite a stressful situation for me but I received no compassion, in fact she responded ‘it is what it is’. Today, I was on the phone for 35 minutes waiting to speak to someone (I understand this is of no fault of anyway and the NHS is really struggling) however, when the receptionist answered, again she was very rude. I wasn’t away of the medical terminology - ‘acute’ she was very blunt and rude and stated it was emergency and I needed to wait till Tuesday to make another appointment. Again, I understand the NHS is under a lot of pressure but I do not use the NHS regularly or come to the DR’s a lot, I do not like to complain. But I am appalled with the lack of compassion that these receptionists have, at a DRS surgery. Training clearly needs to be provided here on how to communicate with patients. It worry’s for me for the patients that are in a much worse position than me.
GP surgery review: the-cottons-medical-centre
Title: Dreadful
Rating: 1 out of 5
Visited: March 2023
My wife had recently been diagnosed with cancer, she needs to see a doctor on another matter. She has now been waiting on the phone for 1 hour to try and get an appointment, which may not even happen as all this surgery seems to want to do is give you triage appointments. Awfull and upsetting experience
GP surgery review: the-meadows-surgery
Title: Friendly and efficient staff
Rating: 5 out of 5
Visited: July 2023
Receptionist polite and friendly. Nurse prepared and professional. Overall a positive experience and I would recommend this surgery
GP surgery review: the-meadows-surgery
Title: Meadows surgery review
Rating: 4 out of 5
Visited: July 2023
Excellent service, delivered on time in a most professional way. The reception was polite and the medical attention and service was very competently carried out. This has been my experience over the last 3-4 years
GP surgery review: the-meadows-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
I had two visits today 1st one was for a blood test for which the nurse did a brilliant job leaving no bruising on the area blood was taken 
I then had a consultation with  dr who was very reassuring and helped me with my problem I left the surgery very contented with my treatment
GP surgery review: the-meadows-surgery
Title: Wonderful practice
Rating: 5 out of 5
Visited: June 2023
Always helpful, safe treat you with respect and understanding. Like most Drs they are always extremely busy, but you are attended to as quickly and efficiently as possible.
GP surgery review: the-meadows-surgery
Title: Nurses and paramedic are great
Rating: 4 out of 5
Visited: June 2023
Possible to make an appointment provided you start calling at 8am. Nurse was very helpful and provided good care and appointment with paramedic was quick to help and provide excellent care. It's just such a shame there are no GPs that you can actually book to see and the named GP is rarely on the premises. The rest of the staff however are excellent and keep the place running.
GP surgery review: the-meadows-surgery
Title: First Visit
Rating: 5 out of 5
Visited: April 2023
Polite.  Efficient. Thorough. First visit following a house move to the area 12 months ago 

Called through promptly.  Lovely consultation. Warm and welcoming.
GP surgery review: the-meadows-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: April 2023
Always had great service at The Meadows. Any nurse, GP or paramedic I've seen for myself and my kids has been second to none.
GP surgery review: the-meadows-surgery
Title: Needs urgent QCC review
Rating: 1 out of 5
Visited: March 2023
All care appears to be provided by the friendly nurses or the very hard working paramedic who seems to be providing the role of a GP.  However, very difficult to get an appointment - 1 hour 45 minutes on the 'phone over two days to eventually be told to go to an associated practice in Rushden the following day.
GP surgery review: the-meadows-surgery
Title: Well looked after
Rating: 5 out of 5
Visited: March 2023
Was seen by the nurse practitioner on the day I called - helpful receptionist - a positive experience
GP surgery review: the-meadows-surgery
Title: In difficult times they do there best
Rating: 4 out of 5
Visited: March 2023
The Nurses are great, the recipients are helpful, don’t know about the GP’s haven’t seen one. It would be nice if more face to face appointments with the doctors was possible.
GP surgery review: abington-medical-centre
Title: Great Service
Rating: 5 out of 5
Visited: November 2023
Contacted the surgery using the new Anima system. Quick response and the Doctor called me in for a face to face appointment that day. Sent for an X-ray which was done the next day. Result came back with a query, surgery contacted me and Doctor arranged a scan. Called for scan withing two weeks and result came back ten days later. Thankfully it was nothing serious. All the staff at the surgery were kind, helpful and thorough, could not have asked for better service. It is very reassuring to know that they are there for me when I need them.
GP surgery review: abington-medical-centre
Title: Frustrating
Rating: 3 out of 5
Visited: April 2023
When trying to access complaint or suggestions screen the date of birth takes you to todays date. If you wish to key on your date of birth going back to 1960 you will have to go back every month for 60 years, a total of 720 keystrokes.
Surely that is ludicrous. You should be able to just enter your dob without all that hassle.
The news section is dated 2022 and now out of date with regard to govt advice re covid etc.