janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: grafton-square-surgery
Title: Fabulous care
Rating: 5 out of 5
Visited: April 2022
This practice is excellent in after care   My husband has has such great treatment from this practice since being discharged from hospital. He is difficult chap but the staff understand his frustration and have also offered me support as his career. Can't fault them and appreciate the care.
GP surgery review: sandmere-practice
Title: Thank you
Rating: 4 out of 5
Visited: July 2023
My whole experience with this practice today has been great - my call was answered quickly, I got an appointment the same day, the doctor I saw was helpful, supportive and seemed very well-informed. All the other members of staff I encountered were also helpful and pleasant. Thank you so much.
GP surgery review: sandmere-practice
Title: Not Great Experience
Rating: 1 out of 5
Visited: March 2023
I've been a loyal patient at this practice since 2017, and honestly, I'm pretty disappointed with how things have been. The customer service has been consistently lackluster, and some of the staff members could use a crash course in politeness. It's disheartening to feel like they don't really care about our well-being.

On top of that, the atmosphere of the place is anything but inviting. Unlike other GPs I've visited, it lacks that vibrant and welcoming vibe. It's like they forgot to flip the switch on the brightness dial. And don't even get me started on the appointment system. It's 2023, for crying out loud! Yet, the only way to book an appointment is through an old-fashioned phone call. It feels like we're stuck in a time warp.

The services offered here feel a bit outdated too. It's like they haven't kept up with the times. We could definitely use a dash of something new and fresh to bring this place up to speed.

After enduring all these frustrations for so long, I've finally decided it's time for a change. I'm on the hunt for a new healthcare provider that understands the importance of excellent service and staying current with the times. It's time to bid farewell to this GP and seek greener pastures.
GP surgery review: sandmere-practice
Title: Good practice that keep to their rule
Rating: 5 out of 5
Visited: January 2023
Very help and considerate I also find that get very quickly no long waiting time.
And you don't usually have to make an appointment as long as you are there with in the operating time of the surgery.
GP surgery review: bellegrove-surgery
Title: Lack of Decent Care from Bellegrove Surgery
Rating: 1 out of 5
Visited: May 2023
I explained to the surgery that my asthma is bad in that my breathing is getting worse and they are so not interested!  I had to do one of their ridiculous E-consultations only to be told I have been added to a list for a clinician to review tomorrow morning! I called the surgery to express my dissatisfaction about having to wait until tomorrow (bearing in mind breathing issues are supposed to be treated as urgent) only to be told more or less there is nothing they can do, the Doctors are busy and "it says in the email to call 111 if my symptoms worsen".  So in short what they are saying instead of them giving me a 5 minute appointment, I should go to A&E and get them to do the GP's job even though A&E are so overburdened a thousand times more than Bellegrove Surgery could ever be.  Covid was the worst thing that ever happened to this GP surgery, it used to be a great surgery but it's now the worst in the area (when I compare notes with friends who are registered at different practices), this surgery did not return o normal after Covid like the rest of the World.  The lack of care towards their patients is astonishing.
GP surgery review: bellegrove-surgery
Title: Great care and efficiently run
Rating: 5 out of 5
Visited: April 2023
I would like to express my gratitude to my GP at this surgery for providing great care regarding my mental health condition and possible (not yet formally diagnosed) neurodiversity.

Not only did I feel listened to with empathy, respected and validated in my experience of high anxiety and other symptoms, my GP also suggested a medication change that has proved to be working really well and referred me for further assessment.

I have seen many different professionals over the years regarding my mental health issues, but the interactions with my GP have been up there with best practice when it comes to respect and empathy, professionalism, feeling validated and effective treatment recommendations/ further assessment.

Secondly I would like to mention that the surgery is run very well and efficiently which cannot be said about all GP surgeries.

Unfortunately I've had to leave due to moving house but I wanted to mention the above as people are quick to leave a review when things don't go well but often don't mention the positives (me included).
GP surgery review: bellegrove-surgery
Title: Dissatisfied with service
Rating: 1 out of 5
Visited: April 2023
No way to book an app on the phone. Only econsultations, to which they reply telling you you will be contacted many days later, they don't give you a time of the day when Dr will call you. They only call you once and don't try again.  Since covid the service in this surgery has gone down hill. I was very ill recently had to put about 3 econsultations did not get a call only a cough syrup and nasal spray sent to the chemist over 3 weeks after the problem started. I had to put another e consultation like begging for Dr to call me.  Today the Dr called to discuss blood tests and unfortunately I press the wrong key and cut him off, I called the receptionist and explained, she said she will put a note for the Dr to call again. Nobody call.
My son had an accident and asked for x-ray form to check if rib broken, was given a f2f app for next week 3 weeks after the initial incident. The advice was if he could not wait go to a and E. If u have a suspected urine infection u still have to do an econsultation and wait for them to contact you to tell u to bring a sample.
I work in a surgery and there patients can make on the day apps for emergencies, or prebookable for the week or 2 ahead. In case of uti patients dropped urine and is dipped by the nurse. We don't get inundated with urine samples, as the receptionist at bellgrove surgery claimed is the case. On a bad day max 5 urine samples.
I have been with this surgery for 25 years, but lately the service is pitiful you are made to feel as if Drs are doing you a favour. 
The system should be improved to give pts options of booking apps on the phone and to consider that pts work and can't take a call any time and to call the pt twice if pt did not answer. It is the case in other surgeries not only where I work.
I know you probably think that if I am not happy I should find another surgery, that's not the solution.
I am extremely dissatisfied at the inflexible changes the surgery have made.
GP surgery review: bellegrove-surgery
Title: Worst receptionist
Rating: 2 out of 5
Visited: March 2023
I have arrived to my appointment with my 4 years old son. A receptionist and a nurse where  there. The nurse looked at me badly and shook her head. I introduced my self and told them the time of the appointment given to me at the phone, with no text sent or reminder. The receptionist next to the nurse told me I was late, as the appointment was an half an hour earlier. I was surprised, she didn’t allowed me to say a word. She continued saying she was sure it was at the earlier time as she was the one speaking to me at the phone. Now they were closing, thank you and good. So I went away, especially  because my son was assisting at a bad situation and I didn’t want to get it worst. I am pretty sure I took the right time given to me as I really needed that appointment and it was two weeks that I was waiting for it!! Nevertheless, let’s say I am wrong. Is this the way to speak to a person, especially with a child with her. Is this the way to look and treat a person? I have to say I am happy with the doctors of this clinic. The problems have always been the receptionists. They should all be fired!
GP surgery review: bellegrove-surgery
Title: Prescriptions
Rating: 3 out of 5
Visited: January 2023
Can you tell me when we will be able to order repeat prescriptions on app once more. As it is inconvenient to have to bring them to the surgery.
GP surgery review: bellegrove-surgery
Title: E Consult
Rating: 5 out of 5
Visited: September 2022
I have had occaision to use the E Consult twice recently, on both occaisions I found it very user unfriendly and totally confusing. The first time I scanned through the A-Z list of ailments but could not find any relating to heart issues. I then typed in heart in the search area and a list of heart ailments came up. I clicked into the one that I thought best described my needs, added my comments and pressed send. Subsequently I received a 'phone call from the Practice stating that I had filled in the wrong part of the form and what I should have done was clicked onto Administration then type in my requirements. A couple of days later my wife asked me to complete an E Consult for her. This time I went straight to Administration and clicked onto the first of the three alternatives that pop up e.g. "I want medical advice". I then typed in my wifes requirements and pressed send. Immediately I got an error message stating that "I cannot deal with this, please contact the surgery". My wife then 'phoned the surgery only to be told to carry out an E Consult. When my wife explained that she already had used E Consult and that it had referred her back to the surgery the receptionist then dealt with the request. What a frustrating waste of time and effort! I like to consider myself computer literate, heaven knows how people unfamiliar with computers get on.
GP surgery review: bellegrove-surgery
Title: Awful practice
Rating: 1 out of 5
Visited: September 2022
Awful practice 
Have no care atal for their parents since covid can't get an apt they hide behind e consult made to feel like an inconvenience by rude receptionists and grateful you get a telephone call I could go on and on
GP surgery review: bellegrove-surgery
Title: Fantastic Service
Rating: 5 out of 5
Visited: July 2022
During the 4 month period that I used the phlebotomy service at Bellegrove and the sister surgery at Marlborough Park I would like to thank the nurses, admin staff, pharmacist etc. etc. for the fantastic service I received and how well I was looked after. Thank you to everyone involved with my care.
GP surgery review: bexley-group-practice
Title: Worse Gp practice
Rating: 1 out of 5
Visited: March 2023
My daughter have worse ear infection. Is been a week. Managed to call surgery, asking to write email. It’s seems that I diagnosed my daughter and asking for antibiotics. Went to collect from the chemist and surprise- doctor forgot to prescribe antibiotics, only ear drops.
GP surgery review: bexley-group-practice
Title: Great receptionist
Rating: 4 out of 5
Visited: February 2023
Away from home for a week I realised I’d forgotten my blood pressure tablets. Emailed the surgery explaining my predicament and then rang the surgery expecting a sorry we can’t help. Proved wrong a lovely receptionist showed great empathy, found my email and promised to give it to someone to deal with it. A few hours later she rang me to confirm that a prescription was on its way to my chosen pharmacy and wished a nice holiday. I would like to thank this receptionist she is a great asset to Bexley group practice.
GP surgery review: bexley-group-practice
Title: Good luck if you try to make an appointment on the phone
Rating: 1 out of 5
Visited: January 2023
Over twenty minutes waiting to get through to book an appointment. Gave up in the end. I was apparently first in the quqon as well! What a shambles have now contacted another surgery to join them.
GP surgery review: bexley-group-practice
Title: Are they still there?
Rating: 1 out of 5
Visited: September 2022
As with most gps, I'll wager, it's become very difficult to see them. I get repeat prescriptions, which they manage in the end. Happy to text me about the clotshots and a flu vaccine that I have never had in 57 years, though. 
Tried to get an online consultation but they never bothered, saying they tried to call me. But they didn't. 
Useless.
GP surgery review: bexley-group-practice
Title: great pharmacist
Rating: 4 out of 5
Visited: May 2022
today after 3 very frustrating weeks of mis communication I was contacted by the pharmacist who not only straightened everything out for me but also put a plan in place with forward care. to have someone so understanding and a willingness to help made a massive difference to me today and moving forward not only with the problem in hand but supplying me with extra information for me to learn from and read definitely can't thank her enough and ever so grateful!!!!
GP surgery review: bexley-group-practice
Title: long wait for everything
Rating: 1 out of 5
Visited: May 2022
Hi, my blood were done at start of May and it took Doctor end of May to discuss my report after delays and cancellation. They don't even share blood test result with patients until doctor has discussed it. It caused me great anxiety as I did not what is happening.
When i order repeat prescription I have to email them twice to request it. No one is bothered.
GP surgery review: bexley-group-practice
Title: Unacceptable delays
Rating: 1 out of 5
Visited: February 2022
Having given bloods to check thyroid levels I have to wait a week before I can call to ask for the results. Upon doing that I now have to wait for a doctor to call me. The “appointment” I have been given is a three hour slot 24 days after the bloods were taken. I have tried to book a doctor when booking the blood test that the doctor has asked for but have been told that is not the way it is done. It would be so much simpler if the doctor booked bloods and a consultation a week after the bloods are taken.
GP surgery review: bexley-group-practice
Title: Left without medication that was needed
Rating: 1 out of 5
Visited: January 2022
Mix up with repeat prescriptions. I was left with no medication over a weekend.  I had to get help from 111 to find a pharmacist who would give me an emergency prescription. Each person I spoke to at the surgery either told me they were dealing with it or would pass it on to someone who would. Shocking to leave a patient who is dependant on their meds with absolutely nothing.
GP surgery review: dr-davies-&-partner
Title: Would offer 0 stars if I could
Rating: 1 out of 5
Visited: August 2023
Genuinely gutted about how bad this GP practice has become.
Used to be fairly reliable nowadays spend hours trying to get through on the phone - went there in the end phone was ringing and receptionist was having a gossip about a broken boiler whilst phone was ringing 

Was due a call back by end of the day - no call back happened, booked an appointment over the phone… guess what? No call again.

Absolute shambles - go to any other practice than this one.
GP surgery review: dr-davies-&-partner
Title: Good luck
Rating: 2 out of 5
Visited: November 2022
Can't get an appointment - Been told 'no appointment available for my 2 year old for the next 4 weeks' a couple of times.
Can't do a proper prescription - prescribing tablets to the 2yo luckily the chemist checked and provided alternative 
Minimum 30mins wait on the phone to speak to someone
GP surgery review: dr-davies-&-partner
Title: Blood pressure review
Rating: 2 out of 5
Visited: August 2022
Had my blood pressure review today. Nurse didn’t say much other than ok. And how much do you weigh said was t sure was weighed and lost weight. Wasn’t asked any details if I had been trying. Then told that it. Really was it worth attending?
GP surgery review: dr-davies-&-partner
Title: Awful service
Rating: 1 out of 5
Visited: April 2022
On one occasion I visited and waited 50 minutes to be seen when I had told them I was here for my appointment, I asked when I could be seen and was told that it was telephone conversation when it’s couldn’t be as I was having a jab and they didn’t know I was in the waiting room. I didn’t even receive a phone call if that was the case when I answered I would have said I was in the waiting room

On another occasion I was put on hold for an hour. 

On another occasional a doctor put the phone down on me
GP surgery review: the-westwood-surgery
Title: Poor
Rating: 2 out of 5
Visited: September 2023
I have had nagging little problems with prescription not being ready on time or being at pick ford surgery when I asked for Westwood. But this tops the lot they sent me a text message to book my flu jab as I and my husband are vulnerable and old, so I use the link they sent with text got us both appointments close to each other, I get home from shops today my husband ask my where's our appointments?  Westwood why? Well I just went to order medicine and it say pickford, I check text says Westwood,  off I go to Westwood surgery (which is only few House's up) and yes they have on their computer pickford,  I showed my text for Westwood   ( computer says no)  OK so can you change to Westwood,  no sorry. Wel. Make another not till October,  yes OK.  But we do t have them in yet, beggars believes,  I walk out I ha e no words for the incompetence
GP surgery review: the-westwood-surgery
Title: Can't now even get a telephone appt !!
Rating: 1 out of 5
Visited: September 2023
Really bad experiences when trying to book an appointment using Ask First. Have really bad pain in left groin area, wakes me up at night. Tried repeatedly to get appt, appreciate its a telephone appt but keeps saying nine available!! Hopeless
GP surgery review: the-westwood-surgery
Title: Cannot make appointments
Rating: 2 out of 5
Visited: May 2023
I used to highly rate this surgery, they had daily walk ins and you could book online or over the phone. To get an appointment now is impossible, the ask first Ap is not fit for purpose and the reception staff can be incredibly rude. Such a shame as there are some great doctors, you just can’t get through on the phone to book appointment or make one online.
GP surgery review: the-westwood-surgery
Title: Okay but needs big improvement
Rating: 3 out of 5
Visited: April 2023
For the most part, the surgery is helpful and the staff seem to care about your issues. In my experience, getting an appointment booked and a follow-up test booked was simple on the whole. However, the hold time when calling up is far too long. Also, how many weeks/months go by before being provided with results from tests needs to be shortened.
GP surgery review: the-westwood-surgery
Title: No triage system
Rating: 2 out of 5
Visited: March 2023
I have just come back from abroad and have developed a hacking cough , headache and breathing problems , called the doctors 90 minutes to get through , no triage system at all , the receptionist was dismissive and the earliest appointment offered was  for the 29th March , I’m 63 with permanent lung damage from covid and I’ve just been left with no treatment , very scary
GP surgery review: the-westwood-surgery
Title: Caring and Helpful
Rating: 5 out of 5
Visited: January 2023
I was very worried about my daughter, the surgery went the extra mile. The Assistant Practice Manager, is so helpful, kind and approachable exactly the person you need for a busy GP surgery. The GP's are easy to talk to and have helped with my daughters care.  The admin staff do an amazing job in a very busy environment. Thank you.
GP surgery review: the-westwood-surgery
Title: Communication is terrible
Rating: 1 out of 5
Visited: October 2022
I have been trying to get in touch with the practice today.  The first time I was on hold for 45 minutes, followed by 1.05 hours, followed by 35 minutes, and I've still not been able to speak to anyone.  I need to speak to someone to cancel an appointment and rebook.  I've tried using the AskFirst app, but I can't book appointments via this.  How are we supposed to contact the surgery when no one answers the phones.  I understand phone lines are busy, but this needs looking into.
GP surgery review: the-westwood-surgery
Title: Don't answer the phones
Rating: 1 out of 5
Visited: October 2022
Waited 52 mins on hold to try book an appointment but had to hang up. Attended the surgery in person to book the appointment. Receptionists very unhelpful, leave you standing there without even acknowledging you. Managed to get a telephone appointment. Got a voicemail on the morning of the appointment asking me to call the surgery. Tried to call the surgery on hold for ages had to give up. Never received my telephone appointment. Tried calling back and no one answers the phone. Appaling service. No regard for patient care. I am unable to access health care because of this surgery.
GP surgery review: the-westwood-surgery
Title: Outstanding continuity of care
Rating: 5 out of 5
Visited: May 2022
Following my cardiac surgery & hospital care, I have received excellent follow up providing seamless care between hospital & GP.
I have had regular booked & timed telephone reviews with a named GP giving continuity & confidence during my recovery period. 
I have received additional medication requests without difficulty. 
The administrative support staff have also been excellent, especially the deputy practice manager.
GP surgery review: the-westwood-surgery
Title: Great service
Rating: 3 out of 5
Visited: May 2022
Communicated with surgery pharmacist regarding reviewing my medication. Very professional lady. Very caring and patient,  sorted out my meds by communicating with my consultant at hospital. Got back to me very prompt. It’s a shame some of the receptionists are not as helpful.
GP surgery review: welling-medical-practice
Title: Over subscribed and unable to provide service.
Rating: 1 out of 5
Visited: April 2023
Luckily I rarely have the use the services of a GP. This is particularly lucky as I am registered at Welling Medical Practice and you can hardly ever get through when you call and if you do then you are unlikely to get an appointment. They rely on people using 111 and out of hours services to get treatment. 

Some of the administrative staff are very helpful, but if I had not been aware of the process I needed for a particular referral it would have been sent to the wrong place. This is after months of me chasing it up and the referral originally being sent to the wrong place. You really need to be someone who can advocate for themselves if under this surgery. 

It is clear they are over registered and cannot meet the needs of the large patient list they have. I am hoping to be able to change surgeries.
GP surgery review: welling-medical-practice
Title: Horrible service
Rating: 1 out of 5
Visited: February 2023
The switchboard is only with 2 functional options and you cannot get through the options at all. If someone picks up the phone in half an hour they are grumpy, unfriendly, understanding, no surprise that the switchboard is not service friendly either
GP surgery review: welling-medical-practice
Title: Shockingly poor level of patient care and service
Rating: 1 out of 5
Visited: February 2023
Inaccessible, unwelcoming, demeaning and dismissive. Unreachable by phone, out of date and confusing recorded message. Rude, highhanded reception staff. Weeks to get an appointment. Processes that disadvantage patients, complaints that are ignored. Unaccountable, disinterested and illusive management. Lacking sensitivity to patient needs, putting policies before people, prioritising systems over human circumstances. The quality of service has collapsed at this surgery, from high standards when we first joined in 2001, to today's shambles. Seeing a doctor, obtaining a prescription, communicating with the surgery, and phoning back having been called, are all met with immense, frustrating and time consuming obstacles. The patients are treated with a lack of dignity and respect and are regarded as trouble, rather than people in need. Medical issues raised are fobbed off and when consequential problems arise, the surgery uses A and E as a convenient mopping up facility for their mistakes and lack of attention and availability.