janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: st-paul's-surgery
Title: Horrible practice
Rating: 1 out of 5
Visited: June 2023
My husband trying to get appointment for last 6 months and nothing. They always fully booked, you can call in morning and afternoon and still nothing… it’s a disaster not surgery.
GP surgery review: st-paul's-surgery
Title: Wonderful duty team
Rating: 5 out of 5
Visited: January 2023
The duty team at St Paul’s never cease to impress me with their prompt call backs and availability of face to face appointments. When I recently called about my little boy (almost at closing time) they immediately saw him and took such care and time with us- such kind clinicians and and an incredibly well run service. Thank you.
GP surgery review: st-paul's-surgery
Title: I Would Not Go Anywhere Else!
Rating: 5 out of 5
Visited: January 2023
Ive always received a good level of service from my Surgery compared to my previous one after my regular GP left!

I have quite a complicated medical condition & so its easier to deal with one GP - usually if I need medical help this starts with a GP call back - since 2014 call backs have happened on day expected - only once was I missed but that was due to my GP being called out for an emergency!

Only being missed 1 time in 9 years is not bad going!

Personally I prefer to let my GP decide during call back what happens next - theres no point waiting weeks to see her in person if she can sort prescription or tests/referrals during a call back!

She can book an appointment quite quickly if she does need to see me!

If we need to wait for test results - next steps can also be sorted during a follow up call back too!

I have needed to use triage service a number of times over the years - the latest was last year - nurse called within half hour to get more info - she then sent text so I could send photos of injury - nurse called back within 10mins - wrote prescription/sent to pharmacy & requested I go to A&E (I hadnt gone straight to A&E as injury had happened a month before in another county - but I was experiencing complications due to lack of correct treatment whilst away - so I contacted my surgery once I got home!)

My experience with reception/admin staff in person/over phone has always been positive!

Honestly the service has changed over years - to some it probably seems less personal but thats due to technology being implemented & my surgery arent doing any less than others - I find it easier/quicker to sort stuff like repeat prescriptions using the NHS app that my surgery have bothered to upgrade their systems so I could use it!

I also get regular email/text updates from them - have found these useful when it comes to reminding me that Im due/qualify for vaccinations or Im due a test/screening.

Surgery also uses this servive to alert me that certain services are or arent available for a while.
GP surgery review: st-paul's-surgery
Title: Exceptional service
Rating: 5 out of 5
Visited: October 2022
I returned from a difficult hospital appointment and required an urgent change in prescription medication. The receptionist quickly grasped my situation, spoke to his manager and I was then promptly met by a most friendly nurse practitioner. She really listened and assured me she could assist. I was reassured and offered a prescription along with extra information where I would be most likely to get a dispenser who would have additional knowledge issuing more unusual  medication. The service I received was absolutely marvellous with kindness and expertise going above and beyond! Most fortunate to be a patient at this practice!
GP surgery review: st-paul's-surgery
Title: Positive experience
Rating: 5 out of 5
Visited: October 2022
I had a troublesome but not major medical issue which I was anxious to get resolved. I got an I initial appointment with the practice paramedic/nurse the morning I called. Later in the day an ear invention was diagnosed and I got a GP callback and prescription sent to my pharmacy. Excellent response throughout, including the helpful telephone receptionist. Thank you.
GP surgery review: st-paul's-surgery
Title: Fantastic customer care
Rating: 5 out of 5
Visited: August 2022
I have recently joined this GP practice and have been hugely impressed with the care and attention given to me by every person i have spoken with.  Each person has taken the time to understand what was required, has worked hard to deliver a great service - and have generally been lovely people.  Thank you
GP surgery review: st-paul's-surgery
Title: Remarkable service and care
Rating: 5 out of 5
Visited: July 2022
I always receive outstanding service and care from the whole team at St. Paul’s. From reception, to my gp, to the wonderful nurses. I cannot praise them all enough. They make me feel secure and cared for. Thank you.
GP surgery review: st-paul's-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
Recently I sent an email requesting some medication which I needed relatively quickly but still allowing time for it to be processed. 
This was actioned really quickly and efficiently without any problems and also letting me know how the process was going.
I would have to say that whenever I have rung for various reasons everyone has been very helpful, listened carefully and dealt with queries in a professional and caring way.
Thank you very much.
GP surgery review: alresford-surgery
Title: Receptionists could learn some manners and patience
Rating: 3 out of 5
Visited: December 2023
I am sure the receptionists are very frazzled but so are we! We have a) usually waited for an extraordinary amount of time to have our calls answered only to be told there are no appointments left and b) I had a scheduled phone consultation with a doctor and after waiting an hour and half I still hadn’t received the call and somehow when I called up to find out what was happening I was treated as if this was my fault despite me having to reschedule a number of work meetings etc while I waited around for the call. The exact words were “what do you expect me to do about it?”. Well, I suggest  just some polite communication and an update would be a start…
This is not the first time receptionists have been rude, unhelpful and the communication at the surgery between doctor and admin staff is terrible. I waited 3 months for them to upload my By proxy documents for my son so that I could act on his behalf, a job which literally required the GP to sign the document and admin staff to upload and authorise on the system. I filled in the forms, I brought my son to the surgery so they could “see him” and identify him, I handed in the forms and yet 3 months until I was actually able to act on his behalf as the forms were “misplaced”, then “still in the GPs tray” and any number of excuses. During that three months I could not act on his behalf and we had much trouble gaining his medication. 
GPs are really lovely, surgery is clean and comfortable, but they really need to get their act together on the admin side.
GP surgery review: alresford-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: November 2023
Excellent care, fantastic reception support, I am so grateful for the time, advice and care given from the GP today with detailed information and understanding of my symptoms-thank for helping me to get better
GP surgery review: alresford-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2023
I just want to thank the surgery for an excellent service, especially with my children. They will always find the time to see them and discuss any concerns. I rang at 17.30 one day with a poorly toddler, they saw her straight away and referred her directly to hospital, reassuring us and taking them time to make sure we were okay as well as our child. An excellent practice and I couldn’t ask for a better service so thank you
GP surgery review: alresford-surgery
Title: Really good practice
Rating: 5 out of 5
Visited: May 2023
Really good doctors. Appointments are becoming easier to get and you are seen very quickly if need be.
GP surgery review: stockbridge-surgery
Title: Poor Response
Rating: 1 out of 5
Visited: July 2022
I am well aware of the pressures on the NHS at the moment as well as the particular recent local problems but I had a really bad experience this week when I ordered 8 repeat prescriptions on 9 Jul. They had not arrived in my local store by 15th when I ran out of most of the items, and I checked online which indicated they had been dealt with on 11th. I was unable to return to the store until 18 Jul when they had still not arrived (and I had been without my daily medication for 4 days) so I drove to the surgery and asked the receptionist. I was handed the bag containing all the missing items, so I asked why they had not been delivered to King's Somborne and why so late. I was told 'I have absolutely no idea' and left hanging. By the time I returned home a quick text advising me they would be delivered was on my phone. I accept that the current situation may cause a delay of a day or two but for over a week, no advice and no explanation is not acceptable. Many patients could result with serious problems without their medication. The very least should be a return to 56 day of holdings to allow more time for restocking if these delays continue any further!
GP surgery review: stockbridge-surgery
Title: Great team
Rating: 5 out of 5
Visited: May 2022
I came to the doctors to get help for my child who wasn't recovering from an illness as quickly as I'd have expected. I saw a doctor and on this occasion, and I felt heard and understood. I have since been to see the same doctor about a different matter regarding my own physical health and once again, their approach and manner was exceptional. They are empathetic and reactive with a calm style. In addition, whenever I attend the doctors (since having children I seem to be there far more than I ever have been!), the front of house team are always cheerful and interact kindly regardless of their workload. And the other doctors have been great too.
I realise that people are often quick to send negative feedback but you all deserve positive feedback too. Thank you for helping me and my family when we need it. We appreciate what you do.
GP surgery review: stockbridge-surgery
Title: Reg'd here for 42 years, sadly changing.
Rating: 1 out of 5
Visited: March 2022
Quality of service at this practice has been dropping for a while, I'm under no illusions that the NHS GP service is perfect or for that matter funded enough but when the basics can't be done there is something seriously wrong.

Once again my medication has gone to the wrong place, why give the option of leaving a message for repeat prescriptions if no one is going to read them?

Your phone system, while annoying should at least be efficient but if you're crazy enough to call outside of 'slot' for a given option it doesn't inform you it just cycles through again. (Claiming your dispensary slots are short so that staff can focus on not making mistakes is kind of insulting when my last two prescriptions have suffered human errors.)

All this from a surgery that allowed a very rude member of reception staff to claim a patient was abusive at the front desk, has it added to the patients medical record but doesn't consult said patient or check the veracity of that 'abusive' claim... something I'd have never known about it if I hadn't needed a copy of my medical record, which was given to my wife with no identification checks at all (by the same reception staff member).

Being local of course I've heard anecdotal information about significant increases in patient numbers/area coverage but that doesn't excuse basic quality of service errors, especially as my wife transferred to an Andover surgery and has nothing but great experiences, getting accurate information and support on conditions & polite/proactive staff who genuinely care about their patients. 

Seems rude to slate an organisation working under exceptional circumstances without making suggestion on how to improve so here goes;

Increase, don't decrease communication channels, it has been proven over and again when you put barriers between you and your customers it significantly reduces efficiency & profitability and increases customer complaints + staff stress, so hire additional staff (or support company), open lines of communications and you'll have happy customers, staff and importantly make more profit.

To end on a positive note; since my awful experience with the rude receptionist a couple of years ago I'm guessing you got enough complaints to make staff changes as your current reception team are friendly and helpful, made all the more incredible considering the raft of unhappy customers they must be faced with.

Peace.
GP surgery review: the-watercress-medical-group
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
The service I had from the surgery on Monday 30 January was excellent, from the call to reception after nine o’clock to the follow up call from the duty doctor later that morning and subsequent attendance to see him in surgery shortly after lunch. My health issue was quickly identified and an appropriate medicine prescribed. With so many adverse reports of GP services nationwide I'm pleased to report the best service I could hope for from this surgery. Well done.
GP surgery review: the-watercress-medical-group
Title: Their expertise and kindness are a study in best practice
Rating: 5 out of 5
Visited: December 2022
Their knowledge and humanity are simply off the scale; from the moment I walk through the door, I know I’m going to be empowered to deal with whatever has brought there.  I never feel like a passive recipient; they explain what’s going on and we then work out together what can and should be done. Doctors, nurses, dispensary, admin and reception teams are all exceptional.  I keep hearing about surgeries that only give phone or online appointments; not here!  Thank you.
GP surgery review: the-watercress-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Hubby and I have been with this practice for 32 years (it moved from Ropley) and have only positive comments to make re service over the years. Of course we lament the passing of morning drop in clinics and one of our own doctors on call at the weekend but the staff/pharmacy/doctors are personable and above all helpful in these challenging times considering the extra numbers of patients they are expected to look after now.
GP surgery review: the-watercress-medical-group
Title: Great and very caring practice
Rating: 5 out of 5
Visited: June 2022
I have been a patient at Watercress Medical for a number of years. I wish to compliment all of the staff, from reception through to Doctors. I have always had extremely good and patient service.
When a lot of people are complaining about the Surgeries, I cannot falt mine. I am very lucky.
GP surgery review: whitchurch-surgery
Title: Wonderful practice
Rating: 5 out of 5
Visited: July 2023
I am so happy that I joined this practice.  Whenever I have any worries they are on it straight away and always helpful.  Very lucky to be here - thank you
GP surgery review: whitchurch-surgery
Title: Great experience
Rating: 5 out of 5
Visited: July 2023
Having recently having to have a number of appointments/tests for a long term condition I’ve been nothing but completely satisfied with the surgery. Reception staff are always very helpful with finding appointment slots for follow ups and really have made the process as easy as possible for me. GP receptionists often have a negative reputation, but the team here are the complete opposite! 

I feel like my ongoing issues have been dealt with well and my GP is very thorough and responsive. Appointments never feel rushed and I never feel rushed. In particular the online message functions and text message service works very well.
GP surgery review: whitchurch-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: November 2022
I really rate the GPs & reception staff at this surgery having received excellent and speedy help with my ailment. Their excellent triage service works well for me as I work full time. They have an online message service too. They have GPs who deal sensitively with Menopause issues. We are very lucky to have this.
GP surgery review: bishops-waltham-surgery
Title: Caring & well run
Rating: 5 out of 5
Visited: July 2023
This is a great surgery, I've been registered here for 4 years now. Although the phone lines can understandably be very busy, the receptionists take the time to listen and I have always been able to get either an appointment or telephone advice as appropriate. The doctors are quick to call back and are very thorough, the nurse-led review clinics are well run, and the in-house physio service is brilliant. The electronic prescriptions are reliable and my record in the NHS app always seems to be updated quickly too, which helps with any questions. A lot of other surgeries don't seem to use this feature.
GP surgery review: bishops-waltham-surgery
Title: Awful
Rating: 2 out of 5
Visited: October 2022
On hold with 2 callers for over an hour.
Staff are always chatting in the practise while phones are ringing. Awful customer service. Currently taking on more clients while it already takes over an hour on hold to speak to anyone!
GP surgery review: bishops-waltham-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: October 2022
I was able to get a non urgent face to face appointment with a GP within a two week window and the in-house physio.
Efficient and effective care and  good explanations re: my condition.
A huge Thank You to you, particularly during these difficult financial times.
GP surgery review: bishops-waltham-surgery
Title: Hardworking and caring practice
Rating: 5 out of 5
Visited: October 2022
I am very impressed by the efficiency of the practice. It is normal that we have to wait awhile to be answered on the telephone. The reception team always do their best and are kind and helpful. I have always been able to speak to a doctor via telephone or get an appointment when really needed. Thank you for all your help.
GP surgery review: bishops-waltham-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: August 2022
I made a phone call to book a nurse appointment. I was on hold for 4 minutes. The receptionist was friendly and helpful. She answered all my questions fully. I am very satisfied with this service.
GP surgery review: bishops-waltham-surgery
Title: No answer at all
Rating: 1 out of 5
Visited: April 2022
On hold for an hour and 10 minutes (#6 callers so that means average call is taking over 10 minutes) now caller #1 and still on hold for coming up to 20 minutes - this isn't busy-there is simply noone there....
GP surgery review: bishops-waltham-surgery
Title: Difficult to get appointments
Rating: 1 out of 5
Visited: February 2022
eConsult limited to two arbitrary hours a day. This doesn’t reduce demand, just adds inconvenience for people who work. Email and website suggests a next day eConsult response, but then get a text saying ‘up to 5 working days’. Impossible to book an appointment by phone. Website alerts are out of date.
GP surgery review: stokewood-surgery
Title: Generally Good(ish)
Rating: 4 out of 5
Visited: December 2023
The phlebotomy service has always been efficient and helpful. The GPs are a bit of a mixed bag - some are really helpful, but the one I saw last time was dismissive and I didn’t feel like he was listening. The biggest issue here, though, is the reception staff. The receptionist today was, frankly, rude. I have autism and I was really upset by the interaction I had with this receptionist. I have absolutely no idea why you’d hire someone so impatient and unpleasant to work in any reception area, let alone one where the most vulnerable people in society are going to frequent…
GP surgery review: stokewood-surgery
Title: Long wait
Rating: 2 out of 5
Visited: December 2023
I was in the telephone queuing system waiting to speak to someone for urgent medical advice.  1 hour 50 mins waiting before being cut off!  I don't mind waiting if things are busy but I am in a great deal of pain and need advice.
GP surgery review: stokewood-surgery
Title: Very poor patient support
Rating: 2 out of 5
Visited: November 2023
9 days ago I received a text to ring and make an appointment for my annual review. I have rung twice a day every day and each time get timed out. What is the point please tell me? Why can’t I book an appointment on line?
GP surgery review: stokewood-surgery
Title: A very poor Practice
Rating: 1 out of 5
Visited: November 2023
My wife and I have been with this practice for 12 years. Over the last 4 this practice has very quickly gone downhill. The e consolt service is a joke. My wife registered for an appointment to see a doctor via this service only to be told that there are no available appointments for this particular request. It has now been close to two months since the initial request and still no success. For myself, an armed forces veteran, I have asked several times what is the position on the surgery in relation to the armed forces covenant, nobody has a clue what I am talking about....  We are now considering moving to one of the other surgeries in the area.
GP surgery review: stokewood-surgery
Title: What's the point?!
Rating: 2 out of 5
Visited: October 2023
After being text multiple times by stokewood to book a flu and covid vaccine,it was booked 2 months ago,had multiple reminders only to get there and be told the nurse was not qualified to do the covid jab,so had to make another appointment to come back for that!!does nobody check these simple things?
GP surgery review: stokewood-surgery
Title: Superb!
Rating: 5 out of 5
Visited: August 2023
During the past six months we have almost got a permanent seat in the waiting room and have had nothing but absolutely superb service from all the staff.  Without exception the main two doctors, nurse prescriber and ladies on the telephone have done their best to help with an ongoing problem.
May I say though that the "new" telephone system is awful!.5,  25, and 45  minuttes wait and then cut off!  Hope the "old" system can be reinstated as at least you new where you were in the queue!
Sincere thanks to all.
GP surgery review: stokewood-surgery
Title: great practice
Rating: 5 out of 5
Visited: August 2023
I have been with this Surgery for over 40 years and have always been very happy with the treatment I have received ...  but what has happened with the telephone system?  3 times during the last week I have been cut off!!  The first time I had been holding for about half and hour so you can imagine I was not happy.  The 2nd time I was cut off after about 5 minutes.  I tried again today
 ( 1 August)  - about 11.45 and by 12oc I was again cut off!  Something surely can be done about this. 
You have changed your recorded message - I did prefer the original - if you were told there were 10 calls ahead of you you would obviously try another time.
GP surgery review: stokewood-surgery
Title: Good practice
Rating: 5 out of 5
Visited: March 2023
Just become a patient on January but been very impressed with the service I have received from the staff both nursing and reception of course you have a wait when phoning but show me a surgery were you don't and when you do get through ladies are polite and pleasant in my opinion
GP surgery review: stokewood-surgery
Title: Too many patients but the staff try hard
Rating: 4 out of 5
Visited: January 2023
I wanted to leave a review amongst all of the negatives. Yes this surgery is very busy, if you have to call it's a long wait but this is because there are too many people/patients in the area registered at the surgery. The problems I've encountered seem to be out of the control of the surgery, however the doctors, nurses and reception staff have always been very helpful. When I have seriously needed to see someone, I'm usually seeing or speaking to a doctor same day that the e-consult is answered. Despite how busy they obviously are, I wouldn't change surgeries because they have been he most respectful and helpful team that I've come across in my life.