janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: oldbury-health-centre
Title: rude recepsionist
Rating: 1 out of 5
Visited: January 2023
starting calling them at 8.00 am finally got through at 1.30pm my son needed a urgent appointment to see a doctor,got told to call tomorrow,i then tried my best to explain that it`s impossible to get through,the staff member offered me a appointment for the third day i tried to explain that this was not good as my son needed to be seen by a doctor asap,the assitant was rude, i asked to speak with a senior member of staff & was told no one is available then she left me on hold with the tune playing on the phone disgusting behaviour
GP surgery review: oldbury-health-centre
Title: Careless and unhelpful
Rating: 1 out of 5
Visited: December 2022
I was trying 2 days to book an appointment: online no appointments available and they are out of capacity to except the calls via phone since 8 am in the morning or you have beenadvisedto ring again tomorrow at 8 am. What can I say,  they are putting a big pressure on the emergency service....
GP surgery review: oldbury-health-centre
Title: Unacceptable behaviour of receptionist
Rating: 2 out of 5
Visited: December 2022
I went to order my mum's medication today and the receptionist was so aggressive towards me. No one deserves to be treated like that. They all get paid for thier jobs no need to be frustrated towards a patient.
GP surgery review: oldbury-health-centre
Title: Fruitless exercise
Rating: 1 out of 5
Visited: November 2022
You go online no appointments. You try to phone can't get through. We are told not to use A &E but what other option do you have if you cant get to see a Dr at the practice. This practice has become rubbish. I dont seek an appointment  unless I am genuinely concerned about my health  but you are wasting your time trying to get an appointment.
GP surgery review: oldbury-health-centre
Title: Joke of a practice
Rating: 1 out of 5
Visited: November 2022
Phone lines apparently at capacity smack on 8am, its a load of rubbish.

There's never any appointments here, and when you manage to get one, its a phone appointment.

How can you see a patient over the phone? It's a joke!

They're the only surgery in the area still running over the phone.

I've worked in local pharmacies for years now, and this Doctors is the worst.
GP surgery review: oldbury-health-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: October 2022
I am so thankful for the practice to always provide me with an appointment ASAP and very recently I needed some documentation to forward it to my son's school, it was dealt within minutes.
Thank you so much.
GP surgery review: st-paul's-medical-practice
Title: Standards are not the same was a Great practice
Rating: 2 out of 5
Visited: May 2023
Today I viewed clear favouritism to a friend. An individual walked in discussing the chance of an appointment in person. Was met with resistance and offered to go the walk in centre instead until the individual spotted someone they know in the reception and spoke in the same language which I also fluently understood. That member of staff then prompted to the member of staff who was currently dealing with the request to make a booking for a slot which miraculously appeared for Oldbury.

It is favouritism like this which is causing frustration to fellow patients who call up at 8am 2pm to end up receiving rude and poor customer service or dropped calls with no explanation all whilst they are looking out for someone they might know and we don't get our fair share of slots.
GP surgery review: st-paul's-medical-practice
Title: Disgusting service
Rating: 1 out of 5
Visited: March 2022
I came in to the surgery in the morning to request for a paper form to complete for a repeat prescription request. I asked the receptionist  to book an appointment in the next week with a GP and she told me that it is not possible to book appointments in advance. I asked if the app worked (Patient Access) and she said no. She said if I am not happy with this, that I should write a complaint to the practice manager. She told me that if I wanted to book an appointment with the GP, I should call the surgery at 2pm or 8am in the morning. 

I called the surgery at 13:55 and was waiting for the phone to be answered, which it was at 14:02. The receptionist told me that there were no appointments available, even though it was 2 minutes past two. I told her I could not believe this and want to pre-book an appointment, and she said I must call at 8am or 2pm and see what is available. I told her that I have done this and you have told me there are no appointments within two minutes. She again proceeded to tell me to send a complaint, and there is nothing she can do.

I am disgusted at the lack of care and compassion given from a receptionist working at a doctor surgery. People only come to a doctor surgery because they have a medical need, not to pass time. The service given should be sympathetic and caring, and not so rude and dismissive. I also find it despicable that appointments are all gone within 1-2 minutes of the ‘call’ period.
GP surgery review: st-paul's-partnership---lyng-medical
Title: Very happy with service
Rating: 5 out of 5
Visited: December 2023
I have an ongoing illness this past year and the staff at the surgery have supported me so much. I have been given good advice and also being able to see the Physiotherapist in my own surgery has been so helpful and it's much easier to get an appointment with him than it was when I had to book at the hospital. Thank you
GP surgery review: warley-road-surgery
Title: Helpful staff
Rating: 5 out of 5
Visited: November 2023
This has been my families practice for almost 10 years and I can honestly say that I have always found them helpful. I have never struggled to get an appointment, as long as I call at 8am. In November I had been referred by 111 for an appointment, but when I called the surgery was fully booked. After explaining my symptoms the very kind lady said she would call back in 5 minutes. When she did she had juggled patients around so I could be seen. Resulting in being sent to A&E and hospitalised with Pneumonia. I'm very grateful that the staff were so accommodating. It could of saved my life. The doctors in this surgery are very good. I have always received the care and referrals needed. Very happy with the service!!
GP surgery review: warley-road-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2023
They offer timely appointments and the Doctors are caring and efficient. They offer telephone and face to face appointments when necessary.
GP surgery review: warley-road-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2023
I have been a oatient here for many years and have always found the staff to be polite, friendly and extremely helpful.

I recently saw the doctor with an ongoing medical condition and left feeling reassured and listened to. I also have regular appointments with the nurse who I also find very friendly and helpful. It's a lovely friendly and caring practice.
GP surgery review: warley-road-surgery
Title: Terrible service
Rating: 1 out of 5
Visited: January 2023
Lazy, rude and unprofessional staff. This surgery is absolutely terrible and you have to call multiple times just to get an appointment or get anything done from this surgery. They do not care about their patients and are extremely lazy.
GP surgery review: warley-road-surgery
Title: Terrible surgery
Rating: 1 out of 5
Visited: December 2022
The staff are rude. The practice is mismanaged. The GP is away from the surgery often so you deal with a different locum every time. They never call back. There are no consistent standards just excuse after excuse.

I gave up with surgery and my new surgery is many times better, so when they blame their failures on nationwide problems it is exaggerated.
GP surgery review: warley-road-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: October 2022
My last visit handled my concern very quickly and professionally as they are always. They explained the tests to be carried and booked my tests quickly. I don’t believe I would get better help even if I went private, friendly, helpful team.
GP surgery review: warley-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
The surgery is always happy to answer any concerns. A recent experience of discussing options of having children and the process for surrogacy left me feeling supported and with more knowledge on the situation. They are also amazing with my wife, and the ongoing care she needs.
GP surgery review: warley-road-surgery
Title: Informative and helpful
Rating: 5 out of 5
Visited: August 2022
Explained everything well and went above and beyond to assist, settled any nerves and put us at ease. Took the time to listen and respond accordingly
GP surgery review: city-road-medical-centre
Title: Use of Zero Tolerance To Silence Patients
Rating: 1 out of 5
Visited: October 2023
I was asked to use the practice site to write any issues I had with the service I had received. When I did I was told that my expectations were unreasonable and if I repeated the request ( for a more comprehensive look at all my issues at one consultation and not 1 on its own at each visit) I would be removed under zero tolerance policy.
GP surgery review: city-road-medical-centre
Title: Brilliant practice
Rating: 5 out of 5
Visited: July 2023
New patient here and have a great experience each time I have contacted the surgery with friendly receptionists and caring doctors. Had my appointment and tests all within one week! Really happy I joined here, keep up the good work!
GP surgery review: city-road-medical-centre
Title: Poor communication
Rating: 2 out of 5
Visited: March 2023
I have requested to speak with my GP as a result from a referral feedback,  I suffer from a condition that could potentially render me blind and the receptionist isn't listening as it was important I spoke with the GP. Booking centre says there's a year long wait ad my GP has only put in referral as routine, my medication needs reviewing and my previous Ophthalmologist said I must get my eyes checked in ophthalmology clinic eblvery 6months. I'm trying to explain this and receptionist is telling me she'll have to discuss with secretary and get back to me, they do not understand how depressing it is not to be able to get the care that you need at thr right time. These crop of staff need to be trained. If anything happens to me, I will be holding the entire GP and NHS liable and would pursue this to the full extent of the law. I'm on medication that requires reviewing with blood tests, I have previously had this conversation with the GP and I was told they cannot adjust my treatment unless I'm seen by the specialist, same specialist that you have made a routine referral to after waiting for almost 4months.
GP surgery review: city-road-medical-centre
Title: Poor practice
Rating: 2 out of 5
Visited: March 2023
Reheating the current medication without reviewing patient's file. The doctor prescribed half of the dose without reason. Poor communication as didn't allow me to discuss with the doctor or even checking the reason with the doctor.
GP surgery review: city-road-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: February 2023
Getting worse day by day. Cancel appointments at the last minute as GP not available having waited just to talk on the phone. Cannot walk-in and book . Entrance has bin with patient samples any child can open. Website link here information incomplete and not up to date. Staff information not shown as no staff.
GP surgery review: city-road-medical-centre
Title: Excellent GP Practice
Rating: 5 out of 5
Visited: February 2023
I have newly joined the practice having had really bad service at my previous GP practice. I have had 3 appointments so far and all have been excellent and all have been on time. I was able to book a future appointment online, which is a great service. The doctors I have seen have been really friendly and helpful. The surgery itself feels calm and welcoming. I would highly recommend this GP practice.
GP surgery review: city-road-medical-centre
Title: Professional practice
Rating: 5 out of 5
Visited: February 2023
Honest and effective plan and properly explained how to go from here.
The word I'm looking for  is precise,friendly and professional.
GP surgery review: city-road-medical-centre
Title: Efficient and helpful practice
Rating: 5 out of 5
Visited: December 2022
The practice have always been great at managing my requests and help me get the right care.  The admin team always call back. The two doctors here are really caring and do the extra mile for you,  have really helped with my health this year. The social prescriber has helped me to get involved in local projects and I feel so happy.  I couldn't ask for anything more under one roof,  a practice that cares about you on the outside and inside. Please keep up the brilliant work City Road team!
GP surgery review: city-road-medical-centre
Title: Great experience
Rating: 5 out of 5
Visited: November 2022
I was able to get on the day appointment and in the evening due to my work arrangements. The Doctor was very thorough and nice. Professional environment.
GP surgery review: city-road-medical-centre
Title: Ok if Staff like you -not happy with honest comments
Rating: 1 out of 5
Visited: November 2022
Great if you do not need to see a GP quickly. Conversations on the phone can be heard while waiting in reception. Dark entrance at the back, no lights outside. Cold waiting area. Appointments are rushed, can’t discuss fully my concerns, not happy that I write down before I visit feel you are just a number.
GP surgery review: holyhead-primary-health-care-centre
Title: Poor practice
Rating: 1 out of 5
Visited: May 2023
Rang surgery at 11:24am was number 4 in the queue, had to cancel call after holding for 1hr 30mins. Tried calling immediately afterward now number 11 in queue had to call it a day and cancel again. Really poor service, holyhead mgmt please do better as this seems to be common thread in Google review.
GP surgery review: holyhead-primary-health-care-centre
Title: Outstanding and caring
Rating: 4 out of 5
Visited: March 2023
An outstanding, caring practice. Although its challenging to get an appointment on preferred time. Once in, team very friendly and helpful and the doctors are amazing.
GP surgery review: holyhead-primary-health-care-centre
Title: Prompt service
Rating: 4 out of 5
Visited: February 2023
Wonderful services and consultation is very appropriate. All staff are very polite and kind. Need to contact well advanced to get appointment for preferred GP and time
GP surgery review: holyhead-primary-health-care-centre
Title: Positive Experience
Rating: 5 out of 5
Visited: December 2022
I've been visiting this practice for few years, Doctor and staff are very understanding and always made to feel comfortable. Very satisfied with the service here
GP surgery review: holyhead-primary-health-care-centre
Title: Great service, highly recommended
Rating: 5 out of 5
Visited: November 2022
I’ve been with the GP here for few years & have always found them to be thorough & caring. I just went for a regular check-up but they answered all my questions and made me feel at ease
Really appreciate the advice & help.
GP surgery review: holyhead-primary-health-care-centre
Title: Positive Experience
Rating: 5 out of 5
Visited: September 2022
Reception staff are friendly and really helpful while waiting for my appointment, doctor was asking questions and my concerns to address my problem with helpful recommendations
I'm so grateful for the care they took during my visit.
GP surgery review: holyhead-primary-health-care-centre
Title: Very grateful for the care
Rating: 5 out of 5
Visited: August 2022
I very much appreciated the prompt response and follow up service. I have been a patient here for many years. I was so grateful for the care they provided when in need.
GP surgery review: holyhead-primary-health-care-centre
Title: Friendly Staff
Rating: 5 out of 5
Visited: June 2022
Staff are always friendly and helpful. Will try to accommodate with enquiries and go out of there way to help you. So caring and compassionate
GP surgery review: holyhead-primary-health-care-centre
Title: Always get an Appointment when need
Rating: 5 out of 5
Visited: May 2022
Always get an appointment within few days when need to and prompt response to my queries from doctors and receptionists, helpful staff and Great team in general
GP surgery review: holyhead-primary-health-care-centre
Title: Very Grateful
Rating: 5 out of 5
Visited: May 2022
This surgery has always been consistent with me over the years and very grateful for the space they hold for me whenever i use them.
I am very grateful to everyone at the surgery. I would always recommending them to friendly and friends.
GP surgery review: kirpal-medical-practice
Title: Bad experience
Rating: 1 out of 5
Visited: November 2023
Have never been able to get an appointment. Now you can’t even call apparently high number of calls even when you ring at 7:59 being the first person the phone will cut off high number of calls. What is the point if this GP when can never get seen
GP surgery review: kirpal-medical-practice
Title: great experience
Rating: 5 out of 5
Visited: July 2023
Receptionists always go out their way to help me. Will call me back with a way to help me even if no appointments available. Clinical team are kind and helpful too
GP surgery review: kirpal-medical-practice
Title: Very good practice
Rating: 5 out of 5
Visited: May 2023
The staff and doctors are so supportive, the appointments can be taken so fast.
This is the second practice I had used while been here and this is the best.
GP surgery review: kirpal-medical-practice
Title: Excellent GP
Rating: 4 out of 5
Visited: April 2023
Due to numerous health issues, my GP has always gone above & beyond, his professionalism, empathy & caring manner are what all gp's need. My GP is reason why I have remained at kirpal medical practice, One of the receptionists who works in the back office, (has worked there since i joined the surgery 37 yrs ago) has always been most helpful, her caring & professional manner is an inspiration for receptionists working at the practice. I have spoken to the practice manager on numerous occasions, she has shown empathy, care & resolved all issues & concerns within a timely manner.
GP surgery review: kirpal-medical-practice
Title: Terrible Service
Rating: 1 out of 5
Visited: May 2022
You cannot get through to this practice. You can never get an appointment. The Staff are rude and abrupt. What is the point of having a Doctor when you cannot see him. Who on earth regulates this place. Totally disgusting. I have waited a week to get an appointment. I finally got through and was told I had called 10 minutes too early. Called later, now I can't get through. Another receptionist blatantly told that he wasn't concerned about my well being and its tough, but call later.
GP surgery review: kirpal-medical-practice
Title: GREAT SERVICE BY PHONE STAFF AND CLINICAL TEAM
Rating: 4 out of 5
Visited: January 2022
I would really like to sing the praises of one member of the Receptionist Team in particular she was really brilliant in answering my call in respect of a medical issue my mother was having. I rang the Soho Health Centre on the 14-04-2022 in the afternoon. My mother has a gall bladder issue and was having similar pains to which she had been hospitalised for in November 2021. My mother was an in patient at City Hospital for a period of 11 days in total. The Receptionist explained that the surgery was tremendously busy but she was courteous kind and caring in a very difficult situation. I know the NHS is under tremendously difficult times at the moment and has been for sometime.  The Pandemic situation has made this even worse. On the 14-04-2022 my mother actually went into hospital for what ended up being a short stay . Around 6 hours from 3pm to around 9 pm. In any event my mother was back home the same day. I then rang the surgery the next day and got the same Receptionist. She was brilliant. She remembered me from the day before and she arranged for one of the clinicians to call my mother the next day. I can't remember her name now unfortunately but her professionalism and caring compassionate and efficient manner really eased what could have been a potentially difficult situation. I really wanted to register in some small way the appreciation I personally felt towards her. Thank you for showing you cared . This isn't always the case.
GP surgery review: soho-health-centre
Title: Very welcoming practice
Rating: 5 out of 5
Visited: April 2023
I find the reception staff and practice manager are very helpful,polite and provide good service for the patients.
GP surgery review: soho-health-centre
Title: Caring staff
Rating: 5 out of 5
Visited: March 2023
Throughout pandemic and more recently when I've needed help off the practice, admin staff have always tried to do whatever was in their hands to help. Could not ask for more from them, they genuinely care about their patients and doing a good job. Not their fault that our area doesn't have enough GPs or that the local hospitals have long appointment delays, they are not to blame for that at all. This team at least treat you like a person and not a number.
GP surgery review: soho-health-centre
Title: Worst practice
Rating: 1 out of 5
Visited: March 2023
Waited all day for a phone appointment made from calling 111 services in regards to strong chest and back pains. It had reached arpund 4pm and i called reception to see when the call was going to happen. Was reassured I would get a call between now and half 6.  but it came to 6pm and no one had rang me regarding my appointment. Pains were getting worse and so i rang again at 6pm. Turns out the doctor had already gone home and left me an automated voice mail saying I would have to make an appointment the next day. Utterly disgusting, they didn't have a care in the world. I had been waiting all day and was just completely ignored even though this appointment was made by the ringing 111. Seems like I'll have to change my GP as this isn't the first time I've had this kind of experience. Receptionist refused to listen and even called the manager who didn't listen to what I was saying. I was lied to and completely ignored.