janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: friern-barnet-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: July 2023
I called the practice to make an appointment, but when I told the receptionist that the reason for my call was heart issues, she told me that the doctor will call me within 2 hours. And the doctor did call. After discussing my symptoms with her, I was given the same day appointment. 
The doctor was very professional, knowledgeable, and caring. We discussed everything in detail. After that she organised relevant tests.
It's a striking difference from my previous GP practice.
GP surgery review: friern-barnet-medical-centre
Title: Can’t thank them enough
Rating: 5 out of 5
Visited: June 2023
I can always rely on Friern Barnet Medical Centre to help me when I am in need. They always respond very quickly and professional and the most important thing is that they care about their patience. Can’t want more from a GP practice.
GP surgery review: friern-barnet-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: June 2023
I am very happy with the service and the staff are very friendly.. called up in the morning and managed to get an appointment on the same day, doctors are really good and the doctor that saw me, listen to me and sent me for the relevant tests.. I am very happy and thank you..
GP surgery review: friern-barnet-medical-centre
Title: register GP
Rating: 3 out of 5
Visited: January 2023
I moved in Friern Barnet, searched the nearest gp practice, I found this clinic is very close and lovely. Then checked the web page to register, it says taking new patients and accepting just the neighbourhood. We are in the neighbourhood that's fine. And followed up the procedure, download and print the form, fill up, prepare the documents and physically come to the medical clinic with photo id. That's Ok I did all and went there.
I just was told there is no vacancy for new patients they can not take us. This is not problem we can go any other gp, However perhaps our time is important too, you can tell you are unable to accept new patients temporarily, do now waste time. It would be appreciated.  
You can have a high quality service if you are registered, I have no idea.
Regards
GP surgery review: friern-barnet-medical-centre
Title: Improved reception service
Rating: 4 out of 5
Visited: January 2023
I was very impressed with the approach of the receptionist when I reported a health issue for my elderly mother. The advice given was sound and useful. In the afternoon I received another call ( although I did not expect it) with further advice, which was also helpful.
I hope this progress is maintained, as most of the doctors are of high standard however receptionists can affect the whole experience.
GP surgery review: friern-barnet-medical-centre
Title: Excellent GP’s…!! A great practise
Rating: 5 out of 5
Visited: January 2023
I have been with this practice for over five years, they really are attentive and will do everything they can to get an appointment as quickly as possible. The GPs are excellent and really seem to have a tremendous amount of knowledge and experience between them. I’ve always left there feeling a lot more confident and in good hands. Additionally, they are always very respectful and courteous, which goes along way these days.  I would highly recommend this practice to anyone in the area.
GP surgery review: friern-barnet-medical-centre
Title: Good service
Rating: 4 out of 5
Visited: January 2023
Once I had the appointment the doctor gave me a friendly and thorough examination and diagnosis. Also got the comfort of referrals to other areas of NHS with explanations of what was to happen.
GP surgery review: oakleigh-road-health-centre
Title: Excellent
Rating: 5 out of 5
Visited: September 2023
Very helpful and informative. The Doctors are always polite and listen to your concerns. All the various tests are on time and you are sent a text to remind you about appointments etc.
GP surgery review: oakleigh-road-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2023
I had an appointment for my flu jab. I was greeted at the door by a very polite and friendly receptionist who showed me where to wait. I was taken on time. The doctor was very courteous and friendly. He put me at my ease and explained everything to me. I was very happy with the service I received .
GP surgery review: oakleigh-road-health-centre
Title: Efficient Team
Rating: 5 out of 5
Visited: September 2023
I have nothing but praise for the team at this GP surgery. The staff are polite, helpful and never too busy to say something pleasant to you.
GP surgery review: oakleigh-road-health-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: September 2023
Routine vaccination today but staff efficient and pleasant as always. Reception nurses and doctors unfailingly polite and helpful. Very happy with this GP practice.
GP surgery review: oakleigh-road-health-centre
Title: Excellence practice
Rating: 5 out of 5
Visited: September 2023
Feel I am always receiving personal attention and they have a good web site . Communicating via the web site, email or text is relatively easy and straightforward
GP surgery review: oakleigh-road-health-centre
Title: Very good practice
Rating: 5 out of 5
Visited: September 2023
Staff are Always friendly and willing to help as much as possible with whatever you need to know. In general it is an all round friendly and professionally run practice which I am very happy with.
GP surgery review: oakleigh-road-health-centre
Title: Such a very caring practice
Rating: 5 out of 5
Visited: October 2022
I have always received the utmost care and attention from everyone within the practice and I am so very grateful for this.
Thank you.
GP surgery review: oakleigh-road-health-centre
Title: Very efficient
Rating: 5 out of 5
Visited: September 2022
Very efficient as always. Very pleased to see you are doing pulse checks during the flu vaccine clinic. Thank you.
GP surgery review: oakleigh-road-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2022
The service provided by this practice is of the highest quality. Reception staff are helpful and professional. Practice nurses have always provided a friendly and efficient service. GPs consulted over the years have been excellent. On a recent visit to the surgery I was anxious about some test results, but the GP consulted dealt with everything thoroughly, explained clearly and discussed in a kind and caring manner as always. Our long-held view has never changed that this practice is absolutely excellent. After over 30 years of attendance, and staff changes over that time, and the two years of Covid restrictions, we are still very thankful that we belong to a GP practice where we always receive exemplary care.
GP surgery review: oakleigh-road-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: January 2022
Really felt that I was listened to and the Doctor fully understood what was wrong with me. The Doctor took the time to deal with my issue and explain to me what was wrong and how they were going to help me.
GP surgery review: st-andrews-medical-practice.
Title: Difficult Practice
Rating: 2 out of 5
Visited: October 2023
I had a wonderful experience with a part time Doctor, who was fantastic , at this particular practice 
Extremely polite manner and very efficient 
However, it is impossible to get appointments without waiting many days and lengthy wait for telephone calls , so I cannot imagine what it must be like if you are severely ill or elderly 
I reiterate, my recent experience with my GP was brilliant but I understand he will be leaving in February 2024
GP surgery review: st-andrews-medical-practice.
Title: Positive experience
Rating: 5 out of 5
Visited: October 2023
As a patient who rarely visits the Practice ( usually for med reviews ) I had to do so twice this week and found staff at both appointments  extremely helpful going far  beyond my expectations . On the first to a GP referred by 111, I received a telephone call at precisely the time given. This was followed by a face to face consultation with a GP there within the hour. Early the next morning I was scanned at Royal Free ( thanks to my GP calling them). They were able to diagnose the problem prior to planned treatment.  
Yesterday I had a booked  Travel vaccination appt in which all was carefully explained and administered. I also had my diabetic review inc foot check up at the same time- not expected as I had a booked appt for this next month. 
How much more could a patient expect? Absolutely nothing so thank you once again.
 ( I don’t think am allowed to name people involved but hopefully they will see this).
GP surgery review: st-andrews-medical-practice.
Title: Great, friendly and responsible staff
Rating: 5 out of 5
Visited: September 2023
After a very long time I have found my practice has great doctors with patients at their heart. They are really interested in getting patients well quickly and also quite quick at organising quick diagnoses. Also telephone follow ups are getting normal
GP surgery review: st-andrews-medical-practice.
Title: Good practice
Rating: 4 out of 5
Visited: August 2023
I was seen by a doctor who was extremely patient and helpful.she was very supportive with all my concerns
GP surgery review: st-andrews-medical-practice.
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
I was seen on time. GP very pleasant and I didn’t feel rushed. 
Care assistant extremely helpful and kind
GP surgery review: st-andrews-medical-practice.
Title: Great practice that goes above and beyond!
Rating: 5 out of 5
Visited: August 2023
The care at this practice is brilliant. Like all of the NHS the demand is greater than the supply can ever meet but the team here work hard to try to manage patients fairly and once you get seen by a doctor/nurse/pharmacist they provide excellent care, are kind and show real empathy. The reception team try their hardest despite the challenges faced. In this day and age it’s hard to find a gp practice who actually still treat people as individuals and where you can truly trust the doctors and nurses. I feel lucky to be a patient here and I am grateful for their care in these challenging times for the NHS.
GP surgery review: st-andrews-medical-practice.
Title: Surprised
Rating: 1 out of 5
Visited: August 2023
It is virtually impossible to get an appointment, very long waits for all appointments usually recommended to ring 111 yet the surgery are posting leaflets locally to get new patients.  Totally unacceptable when they seem unable to manage the patients they already have.
GP surgery review: st-andrews-medical-practice.
Title: Helpful staff and good care received
Rating: 5 out of 5
Visited: July 2023
Staff and GPS are very helpful. Appointment always given in fair amount of time and support offered is always great.
GP surgery review: st-andrews-medical-practice.
Title: Great practice but
Rating: 5 out of 5
Visited: June 2023
In general this is an excellent practice but I send the practice manager an email that wasn't acknowledged.  I sent it again and still haven't had an acknowledgement. Even if there's no comment on the content the email should at least be acknowledged
GP surgery review: st-andrews-medical-practice.
Title: Speedy resolution
Rating: 5 out of 5
Visited: May 2023
Due to a misunderstanding my pain relief medication was cancelled (possibly, erroniously, by me online).
With 2 conversations with very helpful staff the issue was resolved and medication was available from nominated chemist that afternoon.
GP surgery review: the-village-surgery
Title: Friendly and helpful practice
Rating: 5 out of 5
Visited: January 2024
I am very impressed with the help of the reception staff.
Very helpful and professional.
They do go above and beyond to help the patients.
The doctors are very knowledgeable and professional.
Even when you slug down and don’t follow their instructions, they will find the kind way of getting you on the track. Thank you ☺️
GP surgery review: the-village-surgery
Title: Fantastic practise
Rating: 5 out of 5
Visited: December 2023
This was first visit at this surgery as a new paitient, since Covid with my previous surgery I haven’t been able to see a doctor, they was a reason and you count not even get through no matter what time t you called.
My sister recommended this surgery as she is registered with them.
Great friendly staffs, very efficient , I saw a doctor , and sorted my issue out and I can’t thank them enough .
GP surgery review: the-village-surgery
Title: Friendly and efficient
Rating: 5 out of 5
Visited: November 2023
I have only just moved to the Practice so this was my first experience communicating with them. I needed a rapid prescription and despite not having any appointments available I was able to complete a form online and within a few hours the doctor had responded and sent the prescription to my local pharmacy. They followed this up with a well-being text (late in the evening) to ask whether I would like them to refer me for a flu vaccination and other relevant checks. Equally, the receptionist who I spoke to was charming and helpful. Thank you very much.
GP surgery review: the-village-surgery
Title: Fantastic online referral practice
Rating: 5 out of 5
Visited: November 2023
Filled out online form. I was phoned back later the same day and offered an appointment for the next day. Really simple and efficient process.

Dr appointment itself was on time and efficient. Very good Dr patient manner. Clear and concise recommendations.

Thank you
GP surgery review: the-village-surgery
Title: Excellent staff
Rating: 5 out of 5
Visited: September 2023
Staff were amazing at helping me get the equipment and information I needed for managing my disabetes, mobility and severe epilepsy. Always polite, friendly, respectful and approachable.
GP surgery review: the-village-surgery
Title: Credit where credit is due
Rating: 5 out of 5
Visited: June 2023
I’ve been a patient here for 45 years now & although Covid admittedly really messed up appointment times etc, I can honestly say that today  I had the fastest, most efficient service from the receptionist & Dr that I can remember. Thank you & keep it up!
GP surgery review: the-village-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: April 2023
I felt utterly ‘cared for’: all the staff at the practice are pleasant whilst also being extremely professional.
GP surgery review: the-village-surgery
Title: Fabulous staff and service
Rating: 5 out of 5
Visited: April 2023
Thank you so much Dr s. c for seeing me so quickly and for your kindness and excellent bedside manor ;-) it really is so greatly appreciated, thank you.  I would also like to thank the all of  receptionists  particularly  k and m, you are all so lovely i,e you show kindness and compassion and are extremely efficient - Thank you all
GP surgery review: the-village-surgery
Title: Great efficiency and friendly staff. Fabulous Doctors.
Rating: 5 out of 5
Visited: April 2023
A very caring team. Always answer the phone in good time and available for help.
Doctors care is always kind and considerate.
Overall a very caring practice.
GP surgery review: the-village-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: April 2023
I am delighted with the care that I have received from The Village Surgery.  It has utterly restored my faith in the NHS.  With pleasant receptionists, attentive doctors and a brilliant nurse, I really couldn’t recommend this practice highly enough.
GP surgery review: addington-medical-centre
Title: Senior Clinical Pharmacist
Rating: 4 out of 5
Visited: January 2024
The Practice's Senior Clinical Pharmacist has been really helpful (going through the long list of my daughter's medication list and making sure that I can order her medication without any problems).
Highly appreciated his effort and professional but also reassuring approach!
GP surgery review: addington-medical-centre
Title: Helpful Clinician
Rating: 4 out of 5
Visited: December 2023
I had a telephone consultation with the COPD clinician this morning. He was very friendly, helpful and efficient. Highly recommended.
GP surgery review: addington-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: November 2023
Nothing but praise for the whole practice
I have only ever had positive experiences with both reception staff and doctors.  Feel listened too, never had to wait long for an appointment and feel doctors go well beyond what is normally expected of average doctors these days.
GP surgery review: addington-medical-centre
Title: Medical review
Rating: 5 out of 5
Visited: November 2023
Wonderful in depth review with the senior pharmacist today who provided lots of information and suggestions regarding my asthma etc and forward projections for the surgery to enforce.
GP surgery review: addington-medical-centre
Title: A good experience
Rating: 5 out of 5
Visited: September 2023
I used the online facility to describe my symptoms. A doctor replied within the time-scale offered. The advice is sound, and an appropriate prescription was sent to the local chemist. I was able to collect it. It has helped and I am beginning to feel better.
GP surgery review: addington-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
I’m lucky to be registered at this practice.
Well trained reception staff, there was no late evening appointments available for a while and I’ve popped in and was booked for saturday appointment, I was seen and treated today!
It’s great when practice can offer an alternative services, not 8 hours in a&e.
Also I’m extremely grateful to be treated with the dignity and respect.
Highly recommend.
GP surgery review: addington-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: July 2023
I felt very badly and needed urgent appointment with GP.
I came to GP practice in the morning and appointment was fixed very promptly. GP checked my condition and prescribed the required medicine. Staff in the practice was very careful and helpful.
GP surgery review: addington-medical-centre
Title: Best practice!!!!
Rating: 5 out of 5
Visited: July 2023
One of the girls on the reception is an exceptional worker.
I spoke to her on Thursday and got a call back in 3 min to come in for an appointment.
Whenever I come in or call she is there and nothing is an issue also I’ve overheard she was helping patients who did not speak English.
Where did you get her from Addington? I need a staff like her.
GP surgery review: addington-medical-centre
Title: Rapid efficient respinse
Rating: 5 out of 5
Visited: March 2023
I completed a e consult for 3 conditions yesterday. By today, all three had been addressed including a face to face appointment with a very friendly GP. Well done all of you
GP surgery review: cornwall-house-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2023
The timely treatment I have gotten this week is reflective of the great treatment I have gotten over several years with this practice. After having an accident last week I have been able to get quick treatment and advice from them. The receptionists are always helpful and when I was ill and upset earlier this year the doctor was so empathetic. The NHS is under so much pressure, but it's clear how hard these people work, thank you so much.
GP surgery review: cornwall-house-surgery
Title: Terrible neglectful practice
Rating: 1 out of 5
Visited: September 2023
I am prone to skin cancer. A growth on my face appeared to which o got a phone appointment. Nobody phoned on the date, I was promised they will the next day 2 weeks later no call. It's not the first time they prove to be careless and neglectful. Since few years ago the doctor in charge left it went from bad to worse. Her successor is indifferent and lack of compassion in my and others experience. Go somewhere else if you can.
GP surgery review: cornwall-house-surgery
Title: Failure of duty of care
Rating: 2 out of 5
Visited: April 2023
I have been speaking to them for 4 days now about ongoing bleeding, including filling out a form to get an urgent appointment. They have instead booked a routine appointment days away. In the meantime my symptoms have got worse, however, they have refused to see me due to the scheduled routine appointment.
While I was speaking to them about a further deterioration they  rescheduled the routine appointment even further away and told me that I have to fill out a form yet again in order to get an urgent one, even though I have already done this.
This GP shows no commitment to patient care. It pretty much refuses to treat emergencies as such. (I have spoken to 111 who told me that I should have been seen urgently days ago.)
The form that they have for people to fill out is mostly "closed" and you can only fill out early in the morning, which goes against the NHS principle of treating patients during times that are convenient to them. 
This GP practice is not fit for purpose.
The receptionists waste people's time with long-winded, repetitive explanations trying to make excuses and send patients on a run-around about conditions that should be treated urgently. There is no respect for the intelligence of the general public and no duty of care.
The sign that they have on-site that they do not tolerate aggression is inappropriate since they are the ones employing an aggressive modus operandi towards the public. Refusing to deal with people reacting to your own aggression is abusive.
I hope to see this practice closed and replaced by an honest and professional one that shows commitment to public health.
GP surgery review: cornwall-house-surgery
Title: Thank you for your help
Rating: 5 out of 5
Visited: January 2023
I was an extremely stressed Mum calling the surgery as I was told at the pharmacy that my daughters medication was out of stock from the suppliers. The staff member I spoke to at the surgery could hear my panic and went above and beyond to help me get it sorted. I cannot thank her and the doctor enough for their help. I was able to get the medication and have a happy child! Thank you Cornwall House.
GP surgery review: cornwall-house-surgery
Title: All round caring team
Rating: 3 out of 5
Visited: December 2022
I rang the GP to get a face to face appointment for my 18 year old daughter. The receptionist I spoke to was patient, empathetic, kind and really listened to me.  She took the time to quickly solve the problem of patient consent, requesting a hand written letter from my daughter giving the GP consent to speak to me on her behalf. A GP contacted me within 3 hours and after listening carefully, and compassionately to what I had to say, booked a face to face appointment for the following day with one of her colleagues. The GP my daughter saw took a real interest in her concerns and after consulting with her about the next course of action has hopefully started the ball rolling on the best treatment for her going forward. My only issue, and hence not 5 stars, is that it took for me to get involved for her to have a face to face appointment, despite having tried herself on numerous occasions. In this instance though I could not fault the service we experienced, everyone I spoke to at the practice understood my frustrations and showed nothing but kindness, patience and sympathy.
GP surgery review: cornwall-house-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: December 2022
I rang Cornwell House surgery and spoke to a very pleasant receptionist concerning an urgent problem. She was extremely polite, patient and helpful, and arranged for a Doctor to see me the same afternoon. The Doctor was very thorough and arranged for tests for me. I would like to thank them both for their concern and prompt action. I came away feeling reassured and am extremely grateful to both of them. I am sorry that I am not allowed to refer to members of staff by name