janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: pennfields-medical-centre
Title: Don’t bother with online registration
Rating: 1 out of 5
Visited: July 2023
I registered online on a Friday and the same week I had a medical emergency, so called them. I was told that my registration will take 3-4 week. I sorted out my medical issue with a private practice and then emergency care in hospital. I called them the next day to check my registration and get information how my long term treatment should go forward. I was then told that they don’t accept online registration, they don’t see my registration form. Yet, when I asked if I have to call and cancel my registration because I choose another practice, they told me to call back to cancel. So if my online registration form is not with the practice, why on earth do I have to cancel the registration they claim non-existent? 
It’s a mess… Avoid them.
GP surgery review: pennfields-medical-centre
Title: Unhelpful and Cruel and Lie
Rating: 1 out of 5
Visited: June 2023
I've tried to get help with menopause problems for years and been fobbed off. As things worsened I've resisted being fobbed off. In last 3 months I've been lied to, promised help which has then been denied or gone back on. I've been treated well by some but very badly and with a complete lack of empathy by others. Basically left to it which is cruel, unkind and unfair. One person says one thing and offers help then another blocks that help. Rude, unhelpful, uncaring people who seem to delight in the power they get from going back on help offered to desperate patients despite the way this might effect people's mental health and overall well-being. I thought this problem was a thing if the past, clearly not at this surgery.
GP surgery review: pennfields-medical-centre
Title: Had enough
Rating: 1 out of 5
Visited: January 2023
I have been registered with this surgery for many years and it used to have friendly receptionists and helpful GP's who actually listened and cared. Nowadays I am scared to even pick the phone up because of the aggressive way I'm spoken to if I want to make an appointment or have an enquiry. It's absolutely appalling how I was spoken to today on the phone and it has made my anxiety even worse, I'm in tears.
GP surgery review: pennfields-medical-centre
Title: Dishonest staff
Rating: 1 out of 5
Visited: March 2022
This used to be a good practice but sadly it has gone down hill rapidly. I phoned the practice for some information and was told I had to go in person to deal with the situation, the next day I was told that the particular service I requested could only be done online and then denied telling me different information over the phone, a couple of the receptionists are rude and unhelpful and make great whole experience unpleasant.  The practice Manager is lovely though.
GP surgery review: tettenhall-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: December 2023
Telephoned the practice just after 8.00 am and receptionist arranged a telephone appointment for me.  GP called me back before 9.00 am and was very helpful.  He sent a prescription straight away to the pharmacy.  Couldn’t have asked for better service.
GP surgery review: tettenhall-medical-practice
Title: Used to be great - not anymore :(
Rating: 2 out of 5
Visited: July 2023
Most of the doctors have left after long years of service and now every time I go, I see someone different who I have never met before. It takes ages to get through on the telephone, the reception staff are rude and the doctors always run late for appointments. The doctors are thorough and good in my opinion but you don't see that person again so there is no relationship building and each appointment takes ages because they have to read through notes to get a feel for your medical history. It's such a shame - the practice used to be great.
GP surgery review: tettenhall-medical-practice
Title: Excellent surgery, fantastic reception and GP staff
Rating: 5 out of 5
Visited: April 2023
Called at 8am phone answered immediately, extremely helpful receptionist, booked me a face to face appointment for this morning, saw a wonderful GP, took her time, very caring, very through and sympathetic to my poorly daughter, went over and above to help her and me, follow up appointment booked again face to face next week. 
Called again later due to change in symptoms, had great advice from the receptionist who called me straight back with advice from the GP, had wonderful service to all involved in my daughters care today. Thank you all for taking your time and looking after my daughter. 
I work in the NHS and it’s very quick to criticise, and easy not to leave good feedback, it’s a very tough job right now and you should all be really proud of the care and support you have given to me and my family. Thank You
GP surgery review: tettenhall-medical-practice
Title: Very Poor
Rating: 1 out of 5
Visited: April 2022
Used to love my surgery but now they don't seem to care about us at all. Rude and unhelpful reception staff, all they want you to do is ring at 8 in the morning and when you do finally get through you are subjected to a 20 minute recorded message which hasn't been changed for 2 years. One phone line and no email address. You are offered a telephone consultation in two weeks time. My telephone consultation was on a crackly mobile with someone I had never heard of - agreed to see me the next day at 3.20 on Friday which I repeated twice. Got out of my sick bed to attend my appointment only to be told the unknown Dr. had put my appointment down for 1.20 and I had missed it! He was no longer there (half day or doing his paper work?) and was told by the receptionist to ring at 8 on Monday. After never being late or missing an appointment in the last 15 years, could the receptionist/GP not have called to check why? I could have been there in 5 mins or maybe I was lying dead at home and maybe they could have checked? Very disappointing.
GP surgery review: tettenhall-road-medical-practice
Title: Poor service
Rating: 1 out of 5
Visited: November 2022
Iv been with the practice since 2017. Quality service until recently. You are advised to call in at 08.30am to try and get an appointment but no one picks up, with a busy dial tone. When someone finally picks up it’s almost scripted to advise you that there are no available appointments for weeks. When you finally get an appointment it’s always a locum Dr. Furthermore when you ask to speak to the manager you are always told she is on annual leave. Very frustrating I’m even thinking of deregistering and finding another GP practice.
GP surgery review: tettenhall-road-medical-practice
Title: appalling service
Rating: 1 out of 5
Visited: May 2022
Absolute joke of a practice here staff are a complete joke tired of calling 50 something times throughout the space of 5 hours to never get through Avoid this place go anywhere else how this place still receives budget from the nhs amazes me
GP surgery review: tettenhall-road-medical-practice
Title: Impossible
Rating: 1 out of 5
Visited: February 2022
I have tried to call loads of times but it is always engaged. I waited over 3 weeks for a prescription and ended up going to New Cross for an emergency prescription of tramadol. I was in a lot of pain due to waiting for a Knee replacement. I'm going to look for another surgery.
GP surgery review: alcester-health-centre
Title: Prompt service for last minute appointment
Rating: 4 out of 5
Visited: November 2023
I was able to get a nurses F2F appointment tment on the afternoon of my call to the practice and received prompt and professional treatment
GP surgery review: alcester-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: October 2023
Polite and helpful staff from first point of contact ti appointment with GP
Excellent 
Advice was very easy to follow
Staff very helpful
Lovely surgery
GP surgery review: alcester-health-centre
Title: great service today
Rating: 5 out of 5
Visited: October 2023
called 8.00an got a appointment straight away  and a urgent blood test  fantastic service  great team
GP surgery review: alcester-health-centre
Title: Super service
Rating: 5 out of 5
Visited: October 2023
Recently joined this GP practice due to a house move. Have needed their support more than I expected and have had polite, friendly and efficient interactions with reception, medical and nursing staff. Great communication, prompt responses to queries by phone and e-consults
GP surgery review: alcester-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
I find the receptionists very helpful at Alcester Health Centre and the staff there are very caring, curtious and very helpful too.  I would definitely recommend this Practice.
GP surgery review: alcester-health-centre
Title: Great Practice and Service
Rating: 5 out of 5
Visited: September 2023
I saw the Nurse on 26.9.2023, she has sorted all of my medications/annual review, given me treatment for an appalling skin condition and my ears following 2 months of ear infections. Blood tests for my thyroid, B/P, weight, very thorough, cannot get a more efficient service. Thank you
GP surgery review: alcester-health-centre
Title: Left feeling lonely
Rating: 3 out of 5
Visited: May 2022
I needed a sick note first appointment (via telephone not face to face) was day 12 of being off work. Appointment time was 09:40 I was rung at 12:10 and whilst I had rung at 11 am to check I was on a list when the GP spoke to me they did not apologise for the delay, could not access my letters from secondary care ( the hospital) and appeared to have no terms of sympathy for my situation. Asking “what do you want from me? “ whilst this is an open question being able to empathise, rather than just get through the list would be implicit if your are intended to work in health with people when they are not well. 
I could have got a better service from artificial intelligence a service driven by a computer algorithm because I would not have had the expectation of being listened to. I am well aware the NHS is busy and has tremendous back log of work, I am a tolerant person and understand the pressures- indeed I work in a hospital but the one thing that humans should do is be empathic. The consultation I had lasted less than 3 minutes so I would have helped the medic catch up their list but a day on I am left thinking how many other people are having this sort of poor experience but not bothering to complain? The powers of the NHS should be its workforce - if this is the level of engagement - I am worried for us all …..the experience of being unwell is lonely, and my experience is not eased by the interaction. Modern medicine is becoming soulless and anonymous completing function not reaching out to the person. I wonder when the medical team at the Health Centre have had clinical supervision, it’s part of basic governance and no matter how busy you profess to be it’s the bedrock of clinical care to prevent and notice if individuals are becoming blunt in their interactions and behaviour….. I will need to engage again with the Health Centre perhaps I can make the interaction faster and blunter and just say “ I need a sick note “ as my opening remark. I finally reflect that if I remain a telephone consultation I’m not sat in a waiting room for 150 minutes so not obvious to anyone -how lonely….
GP surgery review: alcester-health-centre
Title: Rubbish service
Rating: 1 out of 5
Visited: February 2022
Cannot see g.p. Only telephone appointments. Had phone appointment 9 - 10. Complained after 11. No call. Your on the list?. You need to just wait. Not surprised people just go to A and E..
Why can’t we go to the surgery? Only the doctor can make an appointment to see him. What are receptionists there for. This is totally in acceptable.
GP surgery review: budbrooke-medical-centre
Title: Exemplary practice
Rating: 5 out of 5
Visited: June 2023
What an amazing practice with such wonderful caring staff who take the time to listen and discuss issues. Our family have been attending the practice for many years and we can't speak highly enough of the wonderful people there.
GP surgery review: budbrooke-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: April 2023
Me and my children are registered with Budbroke medical centre and I really do think they are fantastic! All of them, GPs, dispensary, reception and nurses all go above and beyond to help me and the children. They are massively supportive and very engaging. I feel so connected and rest assured I can contact Budbroke with any query. There’s a real community feel and so much support. I would highly recommend this practice. They put their patience’s first and they really do care. Thank you so much Budbroke for everything you’ve done for me and my family!
GP surgery review: budbrooke-medical-centre
Title: Excellence
Rating: 5 out of 5
Visited: February 2023
I have been registered with the Budbrooke Medical Centre for more than ten years and have always received excellent service from a great healthcare team. 

I have recently received excellent personalised care on numerous occasions from most of the team including doctors, nurses, the clinical pharmacists, pharmacy dispensing team, receptionists and a diligent secretarial team who have quickly actioned a referral and kept me informed.

The digital E consult triage service, NHS app and appointment systems all work well and allows me choices when booking appointments, and submitting out of hours repeat prescriptions. Prescriptions are always turned around quickly and efficiently.

The practice is efficiently run and they put the patient at they heart of everything they do. I think that it is great that it’s also involved in teaching and research.
GP surgery review: budbrooke-medical-centre
Title: Great practicec
Rating: 5 out of 5
Visited: January 2023
Everyone is incredibly helpful, friendly and professional. I've never experienced any issue getting an appointment.
GP surgery review: budbrooke-medical-centre
Title: Fantastic surgery
Rating: 5 out of 5
Visited: November 2022
We moved to Budbrooke medical centre 10 years ago and we can not fault the surgery in anyway. Staff are always helpful, knowledgeable and caring. Appointments are readily available, phone is always answered quickly and politely.
GP surgery review: budbrooke-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
Lovely staff doctors ,receptionists,dispensers,nurses we are very lucky to have such a great surgery
GP surgery review: budbrooke-medical-centre
Title: Great practice and quick to see you
Rating: 5 out of 5
Visited: November 2022
Never had a bad experience. Whenever I have a problem with my children they are very quick to see them and help sort the matter.
GP surgery review: budbrooke-medical-centre
Title: Amazing Practise
Rating: 5 out of 5
Visited: November 2022
Lovely staff, appointment are easy to get when needed and they are amazing with my children. I know I can trust them to provide the best possible care for me and my family.
GP surgery review: budbrooke-medical-centre
Title: Best practice
Rating: 5 out of 5
Visited: October 2022
Since moving here in May, I realise how indifferent my previous practice was. I am treated with respect and given full information about my condition and proposed procedures.
GP surgery review: budbrooke-medical-centre
Title: Fantastic experience
Rating: 5 out of 5
Visited: October 2022
I cannot recommend Budbrooke Surgery enough.  Every time I have to make contact I am able to get an appointment and feel that each doctor listens and provides a treatment plan when needed. I have been a patient at another surgery and am so pleased I moved. 
 Budbrooke has exceeded my expectations
GP surgery review: henley-in-arden-med-ctr
Title: great practice and staff
Rating: 5 out of 5
Visited: January 2023
i have always managed to get an appointment asap, with friendly helpful reception staff and all the gps i have seen have been amazing.
GP surgery review: henley-in-arden-med-ctr
Title: Excellent Practice throughout.
Rating: 5 out of 5
Visited: September 2022
Reading others experiences of their GP practices and the difficulty of seeing a Doctor, long waits for appointments, etc., I felt I wanted to put on record how extremely good this practice is. As patients we have been able to make/speak to a GP/have face to face appointments throughout the pandemic and receive care quickly and efficiently.
Receptionists are always helpful and courteous. Thank you all.
GP surgery review: lapworth-surgery
Title: Contacting....
Rating: 3 out of 5
Visited: May 2023
Phoned to book an appointment and despite starting as 2nd in the queue was waiting nearly 2 hours to be answered before giving up. Shocking! Luckily it was not urgent.
GP surgery review: lapworth-surgery
Title: Faultless, every time!
Rating: 5 out of 5
Visited: June 2022
Moved to Warwickshire during first lockdown… I found the level of service to be absolutely exemplary.  Faultless, every time… from medical diagnosis to administrative and dispensing tasks. Admin staff are pleasant; genuinely interested in helping and nothing seems to be too much trouble.  Medical staff are brilliant, despite being so busy.
GP surgery review: lapworth-surgery
Title: Refused /Ignored request to join practice...
Rating: 1 out of 5
Visited: April 2022
Despite online and calling I was informed that due to "boundary changes"I am unable to join.  Despite the fact all others on my street use this GP? There are only around 10 houses!  Further, attempts for the surgery to clarify were ignored and even a promised phone call was ignored. 

Wow....
GP surgery review: pool-medical-centre
Title: Medical report
Rating: 2 out of 5
Visited: February 2023
Handed in a medical report form to be filled in . Told would take up to 28 days . Well over 28 days told report is on doctors desk waiting to be so signed 2 weeks ago. Finally after chasing  sent sars report  which I don’t really need . Paid through bacs and still waiting. Absolutely ridiculous.
GP surgery review: pool-medical-centre
Title: Very Abrupt Reception staff, Poor service!
Rating: 2 out of 5
Visited: December 2022
I have being a patient at this practice for many years. I am not a person that use the service regularly but to called as advised by a Receptionist, waited for a long time, being told I was number 24 on the call queue. The person that took the call was so abrupt, it was unbelievable and would not even bother to listen to what I was trying to say, and told me the only appointment left was an emergency. This is unacceptable bearing in mind that I called the day before and couldn’t get an appointment and was asked to call back, waited, until a receptionist could not even bother to take the call!
GP surgery review: tanworth-in-arden-med-ctr
Title: Poor prescriptions service
Rating: 1 out of 5
Visited: October 2023
If you’re busy and working only offer monthly prescriptions making it impractical to continue to pick up regular medication.  Recently moved and sorry I did now as this wasn’t clear and will need to move again as I can’t pick up medication monthly.
GP surgery review: tanworth-in-arden-med-ctr
Title: Lovely Practice
Rating: 5 out of 5
Visited: October 2023
The whole Practice is run well.  Dispensary on site which is really useful.  All staff receptionists, management, doctors and nurses are helpful and very appropriate.  Keep up the great work !!
GP surgery review: tanworth-in-arden-med-ctr
Title: Another prescription not ready.
Rating: 1 out of 5
Visited: July 2023
Once again, prescription not ready despite being ordered 2 weeks ago. “Just pop back in a couple of hours” ?! Easier said than done when I work full time. “Send someone else to get it”. literally every time I come in I’m told how busy you are. Please recruit more staff…
GP surgery review: tanworth-in-arden-med-ctr
Title: Excellent service
Rating: 5 out of 5
Visited: March 2022
The staff at The Birches are amazing. They are kind and put you at ease.
The telephone is answered promptly and I can always get an appointment if needed.


Thank you so much for your continued hard work and dedication to the patients during these difficult times.
GP surgery review: the-arrow-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Everything about my appointment from the booking to the informed response from the GP was handled promptly, efficiently and in a caring way.
GP surgery review: bedworth-health-centre
Title: Glad to be registered with this practice
Rating: 5 out of 5
Visited: December 2023
This practice in my opinion and from my dealings has been excellent,  all the doctors I have had dealings with are nothing short of excellent with what could only be regarded super interested in my well being doing all in their power to get things like scans etc moving, regarding the front of house staff helpfull and courteous.  Thank you all for your continued support.
GP surgery review: bedworth-health-centre
Title: Avoid phoning
Rating: 4 out of 5
Visited: November 2023
Loving the new website and 'Contact us online' option. Unfortunately it doesn't appear to be reducing the telephone queue; I guess changing behaviour takes time.
GP surgery review: bedworth-health-centre
Title: Good experience
Rating: 5 out of 5
Visited: March 2023
I have had to use this surgery a few  times in the last couple of months and I can not fault them. Appointments are relatively easy to book online. Administration answered and dealt with my queries promptly. The two female GPS I have spoken to have been professional and caring.
GP surgery review: bedworth-health-centre
Title: Amazing service
Rating: 5 out of 5
Visited: March 2023
I had to ring for an emergency appointment for my daughter, the lady I spoke to on the phone was so helpful. She got me a face to face appointment with the doctor for the afternoon. We only waiting for 10 minutes after we arrived and the Dr we saw was very thorough. I highly recommend
GP surgery review: bedworth-health-centre
Title: Awful
Rating: 1 out of 5
Visited: March 2023
Absolutely awful surgery. Every time I try and call lines too busy. 
Turn up at opening time 8.00 to be told cannot book appointments till 8.30am.
Was told only appointment available was a a 4 week wait.
No wonder patients go to hospital!!

Reception are rude, un sympathic and very judgemental. 
The worst place to visit when your ill, vulnerable and in need of help.
This surgery does not care about its patients.
GP surgery review: bedworth-health-centre
Title: Useless and dangerous
Rating: 1 out of 5
Visited: January 2023
You can try to call for an appointment only for the phone lines to be permanently full as not enough staff to answer the phones. 
If you get through chances are the reception team will deem you not sick enough for an appointment or there will be no appointments left only 45 mins into the day. 

Only a small handful of doctors seem willing to discuss and understand your issue, majority seem to think a leaflet is going to help address what can be totally debilitating physical or mental health issues. 

Ever since this practise consolidated multiple practises they have lost all levels of patient care. Patients are now no more than an inconvenience and a number to them. Previously doctors would give amazing and personal care taking an interest and time to look at your history and treat you as a whole rather than a single issue. 
Had doctors taken more than a minute to offer treatment they could have prevented so many issues and what have become lifelong scars both physical, emotional and mental. 

Do not use this surgery!!!
Don’t think they care for a second!!!
 even if you try to make a complaint they will make it so difficult you can’t complain and they can get away with the worst patient care possible and they won’t have to take accountability for a problem of their own design just to save them extra money for no improvement or change in services.