janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: horizon-healthcare
Title: Shocking
Rating: 1 out of 5
Visited: March 2022
Having dialed the number 108 times at 8 am, finally got it to ring (this was 2 weeks ago). Having been told I was 9th in line i hung on. Finally got an answer and told the receptionist i had an eye infection in both eyes and such a bad cough it had given me a sore throat. I was dismissed immediately from attending the surgery as i had covid symptoms. I assured her i had not and told her i had done 2 tests and both were negative. She was rude and dismissed me. I was in tears as my eyes were really bad and the infection was going down into my face. She said someone would call me later which they did and i was given the appropriate medication later. I was upset by the rudeness and have now left this practice as i find it impossible to make an appointment due to getting past rude receptionists
GP surgery review: horizon-healthcare
Title: Awful experience phone and going to surgery.
Rating: 1 out of 5
Visited: March 2022
8am phone call which was exactly sync to the 8am time signal on BBC radio 4. Answer phone message "All appointments taken today" how is this possible?
Went in surgery this afternoon two receptionists saying "I was lying about answer phone message" and they still would not see me. Informed that all practice doctors there are 8 in total on Lunch Break They said Phone tomorrow at 8am for appointment.
This surgery should be investigated as totally not worthy of operating and should be shut down they are just taking the NHS money for each patient and not bother about seeing you.
GP surgery review: horizon-healthcare
Title: Receptionists are awful and not nice.
Rating: 1 out of 5
Visited: March 2022
This clinic is terrible receptionists very mean not nice ask for a doctor a few times and they pretend not to hear.  Couldn't get through at all.  I would not recommend this clinic to anyone, a terrible place.😡😡😡😡
GP surgery review: horizon-healthcare
Title: Receptionist not professional and rude on phone.
Rating: 2 out of 5
Visited: February 2022
Very difficult to get through in the morning to book Gp appointment . Receptionist not professional and rude on phone.However GP are well professional and has good listening skill to solve problem
GP surgery review: horizon-healthcare
Title: Terrible service to try and see a doctor
Rating: 1 out of 5
Visited: February 2022
Trying to make an appointment is virtually impossible …. Receptionists are very unhelpful … been with Charmwood surgery for 40 years and thinking of leaving  …. Taken on to many patients … phone services is a joke
GP surgery review: osmaston-surgery
Title: How do you get an appointment
Rating: 1 out of 5
Visited: March 2022
I had a telephone call with one of the GP's who sent me for blood tests and told me to call and make an appointment in 1 weeks time to see him.    I called and was told by reception that you cant pre-book appointments and must call at 8am each day until one becomes available.  This is absurd
GP surgery review: osmaston-surgery
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: February 2022
Sorry all appointments have been booked. Ring back tomorrow.

Expect to be frustrated that you can't get an appointment to be seen even after ringing multiple days.

You will get conflicting information between the surgery and 111 when 111 inform you the surgery must arrange a call back within X hours.
GP surgery review: hollybrook-medical-centre
Title: Very helpful and kind
Rating: 5 out of 5
Visited: August 2023
I had a positive experience this morning at Hollybrook when I had an unexpected reaction to a routine procedure. The staff were very kind and professional, they really looked after me and made sure I was completely well when I left. I wish I could leave names to highlight the brilliant staff. Thank you for your excellent care.
GP surgery review: hollybrook-medical-centre
Title: Very good service
Rating: 4 out of 5
Visited: August 2023
I was running low on my sons medication due to a mix up from boots chemist and sent a message to surgery, a few hours later the doctor rang me and issued it straight away for collection. Very impressive. Kind and understanding. Great service!
GP surgery review: hollybrook-medical-centre
Title: Don't bother with this GP
Rating: 1 out of 5
Visited: July 2023
I have rang 3 separate times and was refused an appointment. They do not do advanced bookings over the phone. was told to use there app which only offers smears. so now I have to wait to find and register with a new GP.
GP surgery review: hollybrook-medical-centre
Title: Hard to get appointment
Rating: 3 out of 5
Visited: June 2023
Ringing for an appointment, is most stressful. My experience. Starting 10am rang about 5 times told to ring back later, lunch time rang 38th in the Queue. Pressed 0, waited got ring back mid afternoon, informed duty Doctor would ring me. So waited. Never received a call back. I did resolve this by visiting the surgery a few days afterwards
I am 86 years old and found this extremely stressful. 
The Staff that dealt with my complaint was apologetic and put the matter right. Also the Nurse that treated me was excellent.
GP surgery review: hollybrook-medical-centre
Title: Brilliant practice
Rating: 5 out of 5
Visited: June 2023
Very clean practice seen on time staff were very pleasant a credit to the health service, I was seen on time and given good advice
GP surgery review: hollybrook-medical-centre
Title: Ongoing Tablet Ordering
Rating: 5 out of 5
Visited: June 2023
Despite a glitch with re ordering  my many tablets using the computerised system, a quick visit to the reception had it resolved in 5 minutes. Thank you so much Team Hollybrook.
GP surgery review: hollybrook-medical-centre
Title: Professional but warm
Rating: 4 out of 5
Visited: June 2023
I have a long standing medical condition. This morning I felt that I was given proper time to explain my symptoms and how I felt. The practitioner was warm, understanding professional and very helpful
GP surgery review: hollybrook-medical-centre
Title: Compassionate care
Rating: 5 out of 5
Visited: May 2023
Great experience today, from the minute I walked in my first interaction with receptionist was very positive. She was warm and sorted out my query and printed off my blood test form. I was  then seen by an extremely professional and compassionate Advanced Clinical Practitioner.  Both a credit to the surgery.
GP surgery review: hollybrook-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
This was my first time attending since leaving my previous surgery so I didn't know what to expect but I was pleasantly surprised.

The surgery was nice and clean, the receptionist was very helpful and polite and my appointment wasn't rushed.
GP surgery review: hollybrook-medical-centre
Title: Simply the best
Rating: 5 out of 5
Visited: March 2023
The staff do everything they can to help no matter how stressful their job may be. Reception staff are fantastic.  Doctors are brilliant and try to help. Pharmacy are also excellent and listen even to this old lady who does waffle.
GP surgery review: littlewick-medical-centre
Title: poor staffing levels and communication
Rating: 2 out of 5
Visited: May 2022
required a medication review, stated by the prescription line. tried 3 times to phone, over 25 minutes each time, no contact. tried on line and the website takes you all over but unless you are computer literate and physically able can't ask for a consultation. reply to complaint basically says 'oh dear' no suggestion of how it will be improved. GPs are good, if you can ever get to see one. employ more telephone staff, use a call back system or get a new manager to sort it out please. no idea how the elderly, those with mental health problems or communication impairment are expected to get hold of their GP, perhaps they aren't?
GP surgery review: littlewick-medical-centre
Title: Ridiculous wait time
Rating: 2 out of 5
Visited: April 2022
Rang on 14th April and was told a doctor or receptionist would be back in touch by end of the day. Received nothing so I rang on 15th and have far spent over two hours on hold and no I'm not exaggerating. The first call lasted for 54 minutes with the music and automated voice so I hung up, rang back straight away and spent 1 hour and 17 minutes on hold with music and automated voice and ringing so I hung up and I am now on my third call. The reason I hung up both times is because two weeks ago when I rang I spent half an hour on the ringing part, hung up and rang back and got through straight. Whether you have a large amount of phones or small, having people waiting for over 2 hours and still not answering is not acceptable for a doctors practice, not everyone has a lot of minutes or credit and being on hold this long would eat through that.
GP surgery review: derwent-valley-medical-practice
Title: So impressed
Rating: 5 out of 5
Visited: April 2023
I had a phone consultation Yesterday for a follow-up with reference to a new medication I am trying, The Young woman that rang me was so very pleasant to speak with, she listened to what I had to say about my condition, never speaking over me or `at me`
Whilst I would far rather have a face-to-face appointment, this young woman made it a nice experience all around, it is a shame I cannot name her on this review, but I think she is a credit to herself and represents everyone at both Spondon & St Marks Road Surgeries.
I hope that when things settle down and staff levels improve, we can get back to some normality :)
GP surgery review: derwent-valley-medical-practice
Title: Lovely locum
Rating: 5 out of 5
Visited: March 2023
I don't usually go to the Dr's so making an appointment was a big thing for me, little did I know that I was in capable hands. I saw a lovely female locum Dr today who made me feel at ease, listened to everything I said and made me feel so much better about everything. Thank you for your kindness today.
GP surgery review: derwent-valley-medical-practice
Title: Fantastic service
Rating: 5 out of 5
Visited: February 2023
All staff are helpful and professional, an exceptional surgery, who deal with everything that comes their way.
GP surgery review: derwent-valley-medical-practice
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: February 2023
The online booking system goes weeks in advance with no appointments. Unless you are able to call at 8am and wait on hold (ie don't have school run or getting to work to worry about) it's impossible to get an appointment, there's no point being registered here.
GP surgery review: derwent-valley-medical-practice
Title: Amazing Clinician
Rating: 5 out of 5
Visited: November 2022
I had my first smear test today and my clinician made me feel so relaxed and made the whole process quick and easy. She explained everything about the process and my appointment was done within ten minutes!
GP surgery review: mickleover-medical-centre
Title: Great service.
Rating: 5 out of 5
Visited: November 2022
The practice were very flexible and helpful with my diabetes review. I thought the appointment was an hour later than it was supposed to be but the receptionist did her best to help me. She managed to get me an appointment within 20 minutes. The review itself was excellent and very thorough - much better than I received the last time prior to the pandemic. The help was very much appreciated. Thank you.
GP surgery review: mickleover-medical-centre
Title: General Service
Rating: 1 out of 5
Visited: October 2022
Difficulty getting appointments ( usually have to physically attend reception) .Lack of follow up on blood test results (jargon and figures can’t understand ) .Given phone no to make my own x ray appointment. We are a couple in our 77s .My wife has had 2 bouts of cancer and now has dementia. I have recently had a left hip replacement after a 2 year wait and now have a right knee problem that restricts me to 50 yard walk before extreme pain. We had a email telling us about covid and flu injections but had to chase up appointment despite replying saying we would be advised of a date. Appointment made after personal visit to surgery made fingers crossed it’s ok as to my knowledge not on my personal medical details.I could go on but my opinion is the service is no where near what it should be for pensioners still paying taxes
GP surgery review: mickleover-medical-centre
Title: You can never get through!
Rating: 1 out of 5
Visited: October 2022
Whether you call, email or message you can never, ever get through to them. I've waited 45 mins on the phone and I'm still caller 13!! If you go to the practice, you can wait 20 mins to be seen at the desk. Perhaps employ more receptionists? This is impossible to even be answered nevermind get an appointment. Awful
GP surgery review: mickleover-medical-centre
Title: Waiting times on phones for an appointment unacceptable
Rating: 2 out of 5
Visited: October 2022
Called on a monday at 8am, could not get through. called again at 8:30 til 9:15 then had to leave to do some work, still didn't get through. called again at 11:30- told no more appointments that day after a 40 minute wait to hear this. called tuesday after another 40 minute wait finally got an appointment. told prescription would be at pharmacy within the hour. 2.5.hrs later no sign of prescription... I very rarely call the practice as I know how difficult to get any response or appointment , despite having now come out of covid... mickleover needs more gp surgeries, urgently and I will move if possible
GP surgery review: mickleover-medical-centre
Title: Flu vaccinations
Rating: 3 out of 5
Visited: October 2022
Fantastic service offered for flu and covid jabs. I visited twice once for myself and once for my elderly mother. The legion was a great location lots of parking close to the main building unlike when we visit the practice and lots of room inside for those with limited mobility. It was very well run
GP surgery review: mickleover-medical-centre
Title: First class experience at this practice
Rating: 5 out of 5
Visited: October 2022
My telephone request for an appointment at Mickleover Medical Centre on a Monday morning (10/10/2022)  was dealt with speedily and with professional care.
I was able to see a Doctor just over an hour later in person. He soon diagnosed a trapped nerve, prescribed some medication & also booked a physio appointment for the following day.
I couldn’t have received better care if I had been a private patient.
Many thanks to all the staff.
GP surgery review: mickleover-medical-centre
Title: Disappointed with this practice
Rating: 3 out of 5
Visited: October 2022
Having contacted the surgery on the 14th July feeling desperate about the awful eczema around my eyes that had become infected, sending photos, they were really helpful, prescribing some things that helped and some that didn't, but the promise to consult/refer to a dermatologist.  After ups and downs with the condition ever since, I hung on to the fact that I'd been referred and understanding that waiting lists are longer at the moment, then to find out today that no dermatologist has been contacted 3 months later, is to say the least extremely disappointing and heart breaking. This is massively affecting my mental health to say the least.  Then another blow is that today I was prescribed a cream meant to help that has been discontinued - what can I say, I have nowhere to turn!
GP surgery review: mickleover-medical-centre
Title: Great friendly service!
Rating: 5 out of 5
Visited: August 2022
I had badly blocked ears and despite trying to resolve the issue myself I had no success. I could barely hear so the problem needed sorting out quickly.
I rang and explained to the receptionist the problem and managed to get an appointment for that same morning.
The nurse who saw me was very friendly and so helpful. She syringed my ears and was very diligent in clearing the problem. The difference in my hearing was great!
Thank you for the excellent service today.
GP surgery review: mickleover-medical-centre
Title: Communication
Rating: 1 out of 5
Visited: June 2022
With any other method of communicating with the surgery disabled, I telephoned at one minute after the opening time of 8am. The message said I was number 17 in the queue to be answered. Seventeen other people beat me in that minute. If I wait until 8.30 to call, I am told that there are no more appointments today - please try tomorrow.
There must be better methods of getting a service. I am not allowed to make an appointment in the future so how do I proceed?
GP surgery review: mickleover-medical-centre
Title: Online messaging service is pointless!
Rating: 4 out of 5
Visited: May 2022
This feedback is regarding the online messaging service, which I find pointless particularly if you have a general enquiry and do not need to see anyone on the same day. Irrespective of whether the query is medical or not you receive a message asking you to telephone in as the the limit to online help has been exceeded for the day. Surely it would make sense that if the enquiry is general or didn't require an appointment on the day you can still leave a message and expect a reply within 48 hrs or so. Why would you direct patients to the telephone to clog up the line when there will be some that really need yo speak to someone forever waiting in the queue? 
On another point, I cannot see anywhere on the website, not even under wellbeing that the surgery offers support for those going through menopause or those perimenopausal. Some practices have specially trained personnel in this field.
GP surgery review: buxton-medical-practice
Title: Appalling service
Rating: 1 out of 5
Visited: February 2023
Doctor has not reviewed notes which have been with him for 7 days, apparently they are very busy.  Guess patient care is not part of their remit these days.  Fobbed off with practice nurse, no face to face with doctors seem to be allowed.  I wonder what a doctors function at this surgery is.  Still awaking action after notes have been reviewed
GP surgery review: buxton-medical-practice
Title: Compassionate and caring and listens
Rating: 5 out of 5
Visited: January 2023
Compassionate and caring and listens, Great interaction, the GP comes out, meet and greets you instead of just pressing the buzzer it’s a great social contact for the Patient and GP is great form of connection we all need it.
Social connection is a pillar of medicine it's self, fantastic! I cannot complain
GP surgery review: buxton-medical-practice
Title: Vast improvement from previous GP practice
Rating: 5 out of 5
Visited: January 2023
After terrible service at another local practice i moved here. It has been easy to do via web site and all my contact and needs have been met to date with excellent service and has made a bid difference to my care and health. Totally recommended 5*****
GP surgery review: buxton-medical-practice
Title: Great, Efficient GP Practice
Rating: 5 out of 5
Visited: January 2023
Always been very impressed with this practice and the lovely staff - rang at 10am for advice and an hour later was being seen, all my concerns were listened to and a solution that worked was found super quickly. Incredibly impressed.
GP surgery review: buxton-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
I have recently changed doctor from a surgery close by and so glad I have. Never felt more listened to than I have here. Always get straight to the point no messing you around. Thank you.
GP surgery review: buxton-medical-practice
Title: wonderful care
Rating: 5 out of 5
Visited: January 2023
I have needed to use the services provided by the practice too much of late. However the service I have been afforded has been brilliant from all departments and now the Pharmacy changing hands has completed the five star excellence of this outstanding practice.
GP surgery review: buxton-medical-practice
Title: My practice
Rating: 4 out of 5
Visited: January 2023
I was happy with outcome of my consultation. I used to ask for an appointment with a particular Dr. However she has retired. I had to ask who my appointment was with as i was only  asked to choose a time slot and was not told by the receptionist who my Dr would be... I may have wanted a female? . This might be common practice now but I do prefer to always (wherever possible) see the same dr as they will know my medical history and know me.
GP surgery review: buxton-medical-practice
Title: Great listener
Rating: 5 out of 5
Visited: December 2022
I actually felt listened to by this practice and Doctor. My previous practice had a habit of not listening, changing meds with little to no explanation and of not putting referrals through. I had the exact opposite during one call to this practice.
GP surgery review: buxton-medical-practice
Title: Caring and committed
Rating: 5 out of 5
Visited: December 2022
Buxton Medical Practice is brilliant, and Buxton is lucky to have it. My GP takes time to listen, offers advice and solutions, and I feel he genuinely cares about my well-being.
GP surgery review: buxton-medical-practice
Title: Prompt Service
Rating: 4 out of 5
Visited: December 2022
After all the bad press re the NHS it was a pleasure to receive such excellent service - I rang the practice at 8.15, got a call back at 9.20 and a face to face appointment with my GP at 10.15.
GP surgery review: elmwood-medical-centre
Title: Rubbish practice
Rating: 1 out of 5
Visited: June 2022
When a gp is rude and shouting down the phone at an 82 year old woman who's hard of hearing! ( and not the first time I may add ) it's disgusting. No bedside manner what so ever! Care and compassion have gone out the window..
GP surgery review: elmwood-medical-centre
Title: So, so difficult
Rating: 1 out of 5
Visited: April 2022
I've needed a non urgent appointment for 2 weeks. You have to ring at 8am to get an appointment for the same day. They can't book you in for a future date. I start work at 8am but have tried multiple times only to find I am between 20 and 44th in the queue and can't hang on during work time. I can't call later because all appointments have gone. I tried on my only day off and told this day is for emergencies only. I'm trying to figure out how to make an appointment without taking a day off work. I may not bother to get my results at this rate.
GP surgery review: elmwood-medical-centre
Title: Waste of time
Rating: 1 out of 5
Visited: February 2022
Turned up for my 8:15 appointment at 8:05 it's been booked for a fortnight only to be told there was no one to see me in the whole practise I've had time off work and been messed around