janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: grafton-medical-partners
Title: Very good service
Rating: 5 out of 5
Visited: April 2022
Best doctors and all reception staff help full in everything. Never been disappointed with service.
GP surgery review: keston-medical-practice
Title: Indifferent attitude by Gp. Waste of time and energy.
Rating: 1 out of 5
Visited: February 2023
I am not only chronically ill from conditions which include autoimmune disorders which make me immunocommpromised. I have had to have all the COVID vaccinations including the most recent booster, which I recieve at the Hospital in London but not at the Gp Surgery. 
I appear to have come down with COVID, confirmed by two separate home kits. My surprise and disappointment was when the Gp called back yesterday late afternoon with his advice. Drink plenty of fluids, plenty of rest, no care for if I were on my own, had anyone to help , etc . Yet this Practice has been my Gp Practice for over 20years and are well aware of my co-morbidities, and when I suggested my sending an email to my Consultant at the Hospital, the response was “if you want “.
I have never had COVID before. No reassurances.
I had to call my niece who is a junior Doctor in Southampton for answers and reassurances and what to do.
My fault I should’ve done what I was best, get in touch with the hospital. 
The Gp is only great for repeat prescriptions.
Very disappointing.
GP surgery review: keston-medical-practice
Title: Great GP Service
Rating: 5 out of 5
Visited: February 2023
Very happy with my visit to the Dr / Gp this morning. It was very professional, yet relaxed and friendly that I began to feel my energy field expand with more positive energy. The Dr /Gp listened by being present, and gave me the best way forward with my Ear issue which she checked. Very grateful that it was nothing worse.
GP surgery review: keston-medical-practice
Title: Very quick and efficient service.  Kind responses.
Rating: 5 out of 5
Visited: February 2023
I applied on line for a telephone consultation, I received a call back almost immediately.  The GP who called me was very kind and thorough and he was able to support my needs. Great service, thank you.
GP surgery review: keston-medical-practice
Title: List doctors names
Rating: 3 out of 5
Visited: January 2023
Names of doctors mentioned under the heading of " meet or team" do not include all of them at your surgery . Some names are hyphenated and cannot remember when they say their name on the phone . When you check your website their names do not appear in your system. Some told me they are there over a year.  Please include all those working at your practice
GP surgery review: keston-medical-practice
Title: A GP practice who don’t want patients
Rating: 1 out of 5
Visited: November 2022
This used to be a good medical practice when it was The Moorings, now as The a Keston Medical Practice the last thing they seem to want is anyone to actually make an appointment. You can spend forever in a queue on the phone (only allowed at a certain time) or they suggest you use a the internet App, forgetting that many of their patients are not tech savvy. When I used the app it gave me only 3 choices to book, a flu jab, a smear test or some other irrelevant option. So I sat forever on the phone in a queue only to be told “ah when we have no appointments it only gives you those 3 options. Genius! I imagine many people will die before they work out how to get an appointment here!
GP surgery review: keston-medical-practice
Title: very difficult to get appointments
Rating: 2 out of 5
Visited: October 2022
It seems very difficult to get the appointments .When we ring the reception ,it is asking to book online while online it always displays no appointments available. Morning 8 am is rush hour and we have to keep holding the line for 40 minutes.Some improvement is needed to make appointments system  easily accessible.
GP surgery review: keston-medical-practice
Title: Excellent service
Rating: 4 out of 5
Visited: September 2022
Your Review:  Even though all the doctors that work at Keston House Medical Practice are helpful. There is one doctor in particular that I have to say is a brilliant, he goes over and above to help his patients.
He is always there to give good advice, and always listens . I have known him as a doctor at Keston House Medical Practice for quite a few years now, and just hope he doesn't leave there.
GP surgery review: keston-medical-practice
Title: Really Care
Rating: 5 out of 5
Visited: August 2022
Difficult to get an appointment but the staff are exceptionally helpful, empathic and compassionate. They have always put my health and wellbeing first.
GP surgery review: keston-medical-practice
Title: Poor practice
Rating: 1 out of 5
Visited: August 2022
Supposed to have 5 receptionist to answer phone, every time I ring always in a que for 40 mins sometimes longer, staying at the same number for 10 mins, 
insult to peoples intelligence there is no way there is 5 people answering the phones. Monday morning I got through first time, very lucky that was the first time. To be told no appointments are you kidding I didn't have to wait, yet all the appointments have gone. Really!!! I don't believe it, what is really going on at that practice. It really needs investigating, do they have no respect for their patients. I hope they don't get ill and need a doctor this truly is very wrong. Never any appointments, waiting rooms empty. I would loved to have answered the 5 questions, but you ask about how happy you are to make an appointment as I can never get to make one, it didn't have a question for this so had to exit the questionnaire.
GP surgery review: keston-medical-practice
Title: Caring GP who finds time to listen
Rating: 5 out of 5
Visited: August 2022
Got a same day phone consultation appt with my preferred gp.  He rang at designated time and when he heard it was for a skin problem, he invited me in to the surgery so he could look at it himself which I was relieved about.  Prescribed an ointment which worked well and also arranged to see for himself any improvement a couple of weeks later.  Such a wonderful manner - seemed to genuinely care and give me the time needed without my feeling rushed or a nuisance.
On bad side, instead of getting usual appt reminder by text, I received gobbledegook!
In tough times, I think this practice has some exceptional doctors
GP surgery review: parkside-group-practice
Title: Worst practice
Rating: 1 out of 5
Visited: May 2023
I had a 24hr ecg done at Purley War Memomiral hospital this was requested by my practice . I called them 10 times to see if they have received my results for my ECG . Each time they said they have not so I called Cardiology dept at Croydon University Hospital and they told me they sent the results to the practice on the 25/05/2023
GP surgery review: parkside-group-practice
Title: Visit with confidence
Rating: 5 out of 5
Visited: May 2023
Well received & informed about my COVID injection.All aspects covered to boost the patient's confidence.
GP surgery review: parkside-group-practice
Title: Excellent service
Rating: 5 out of 5
Visited: May 2023
The doctor I saw was very helpful and very friendly I would definitely recommend the service the treatment I received I was very happy with
GP surgery review: parkside-group-practice
Title: Very pleasent and thorough
Rating: 5 out of 5
Visited: May 2023
I was very pleased with the thorough and pleasant way I was treated during my last appointment with the GP.
GP surgery review: parkside-group-practice
Title: Dedicated team
Rating: 5 out of 5
Visited: April 2023
Just a note to thank you all at Parkside for looking after my elderly parents. All our family are so grateful for your continuing care and dedication. You are wonderful!
GP surgery review: parkside-group-practice
Title: Creeping Unfit for Purpose
Rating: 2 out of 5
Visited: March 2023
What about the visually impaired? What about the old? What about those who have neither computer nor wifi, nor mobile phone? What about the illiterate or foreign tongued?

There was a time when one could turn up and be seen in due course. There was a time when one could turn up or ring for an appointment. Gradually the entire interface between the sick, in the widest term, and the medical practitioner has been eroded into a bureaucratic nightmare. And then there is the void between 12 and 14.00 when everything de facto crashes. And if I have got it wrong it is your fault for making the process complicated. Fine for a brilliant 30 year old computer wizard designing the system, not so good for an 86 year old challenged oldie who wants to see a doctor soonest on a Friday, with a weekend looming.
The overall image is that your system and your enterprise is not customer orientated, but is aimed at Practice ease coming first centre and second.
It is unfortunate that you do not have a 'user's group' to vet your stealth.

Allied, I wonder if you have ever surveyed the amount of time spent by GPs on phone and keyboard compared with direct contact with the sick.

As always one is impressed by any member of the team when one manages to get through the minefield, in effect, of restrictive practices. But, in short, at present, the operation from the users' point does not appear to be fit for purpose.
GP surgery review: parkside-group-practice
Title: Addditional information and counter to a negative comment
Rating: 5 out of 5
Visited: March 2023
I recently sent a negative comment on Parkside with particular reference to the on-line system. I attempted to get an appointment a week ago on a Friday. Nothing happened. The matter was not urgent but worrying. However, on Tuesday I was phoned at about 9.20 and though I could not see my initial doctor of choice I was given an appointment to take place a 10.10. This was done and my problem is now being managed. A couple of days later I was phoned by the Information tech lead and we had a discussion surrounding Klinic which resolved several of my concerns. I learned the system is being well used and has resulted in a significant drop in phone waiting times, indeed has greatly improved the service offered to patients. I write this to thank everyone in the Practice, and in particular those who smoothed my ancient feathers. Klinic works!
GP surgery review: parkside-group-practice
Title: Klinik and Access
Rating: 5 out of 5
Visited: March 2023
I wasn’t a big ‘fan’ of the new system, but completely understand the necessity of it. My initial doubts were confirmed when I tried to get an appointment using the system on my mobile phone. I went through the triage questions on 4 different occasions and towards the very end, was taken back to the start of the process. My fourth attempt actually failed because the surgery closed ( 5.30). So, I was frustrated ( and unwell)but started the process again yesterday and on the advice of my son, used my laptop. This worked perfectly and I received a telephone appointment shortly afterwards. 
I have been a Patient at Parkside for many years and my mother was one of your Receptionists. As a family we have always received excellent care. There have been times of frustration recently, but on the whole, the good service continues. My only advice would be, use a laptop to book an appointment…the system seems to prefer it. I know the days of seeing your ‘favourite’Dr are gone, but once you manage to get an appointment, the service and good care continues.
GP surgery review: parkside-group-practice
Title: Impressed with Klinik
Rating: 5 out of 5
Visited: February 2023
Used this for the first time yesterday afternoon. I was contacted by phone the following morning at 8am for a short consultation (3mins) and my prescription was ready for collection 30 mins later. Very impressed and will be using Klinik from now on.
GP surgery review: holmwood-corner-surgery
Title: Excellent care given to my mother today
Rating: 5 out of 5
Visited: May 2022
Thank you to the Admin Team for sorting a timely appt  for my Mother today! The nurse  was fantastic; both kind and professional. 
We were treated with the utmost courtesy and respect by ALL members of the Holmwood team!   Thank you.
GP surgery review: the-groves-medical-centre
Title: Previously good  now abysmal
Rating: 1 out of 5
Visited: January 2024
The new triage  system is an absolute joke. I needed an urgent  medication review after  being  prescribed new  medication. I tried for  nearly  an hour to  fill  it  in  online to  no avail so  called  reception,  with  an hour  on hold,  and  they  went  through  it  with  me. I then  wasted  a receptionists time  for  nearly  20 minutes only  to be told  I should to go to A&E  -  all I needed was  a  phone  call to discuss what the dosage  should be increased to.  I  finally managed  to get an appointment the  next  day,  and  have been  told I need  to book  another  appointment in 3 weeks  time  so  presumably I  will have  to go  through  the same  ridiculous procedure again,  as there  is  no  box  that  says 'Dr recommends further review  of medication in x days' 
After  discharge  from intensive care  unit in October at my  local  hospital I have already   had  18 outpatient hospital appointments and  yet  have  to fight  to  get  one  with my GP. 
Whoever approved this  inflexible and flawed triage  system is  to my  mind  sadly lacking  in common sense.
GP surgery review: colliers-wood-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: June 2022
I have been a patient of CW surgery for over 25 years. During that time l have never experience any problems with the healthcare given to me by the Doctors at CWS. Over the last six years l have had a number of serious health issues requiring urgent GP appointments, blood tests and hospital appointments which was always carried out in in timely manner. This review system appears to be a vehicle for “bad” complaints.
My review is “5 stars” to our wonderful NHS
GP surgery review: colliers-wood-surgery
Title: Awful experience
Rating: 1 out of 5
Visited: April 2022
Rude staff and incompetent doctors. I was told I was referred to a specific clinic for further testing. After waiting 3 months and hearing nothing I called again and was told no referral was out through. I asked to speak to q manager and was told he was "unlikely to call me back" and to "just make another appointment." 

On a separate occasion I needed a prescription qnd was told this was put through. After going to the pharmacy it wasn't available. I rang again and the receptionist said she had now made sure it was through and ready to collect. It wasn't. Rang again and was told I would have to wait until the next day now as no one could approve it. After arguing this it was miraculously approved.

I made an appointment for my 3 monthly injection. Almost every time they ring me on the day to say they can no longer see me. Once I arrived at the doctors and they said they would no longer see me due to over booking themselves.

Rude, no compassion and consistently mess up appointments.
GP surgery review: colliers-wood-surgery
Title: Good practice
Rating: 5 out of 5
Visited: April 2022
Good experience quick service when u call like booking for appointments quick respond on the prescription
GP surgery review: selsdon-park-medical-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: May 2023
This survey was recommended to me by my co-worker when I moved into the area. I am so pleased with the service. The staff are so caring and patient. Examinations are very thorough and their follow up process is great. So happy I made this Practice my first choice.
GP surgery review: selsdon-park-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
Good experience from practice.Well behaved staffs and reception teams.I would recommend it for family and friends.We won't have to wait for long for review on time and the will follow up if needed
GP surgery review: selsdon-park-medical-practice
Title: Excellent service from all at the practice
Rating: 5 out of 5
Visited: February 2023
A big thank you to Dr who called in your Paramedic to assess my husband's needs - she was thorough and called the Rapid Response Team for them to assess what items would help him the most - the Rapid Response Team came within an hour and their recommendations were acted on within 2 days and he was discharged on the 3rd day - the whole team are all fantastic people every one of them - Thank you Thank you.
GP surgery review: selsdon-park-medical-practice
Title: great practice, all staff are lovely
Rating: 5 out of 5
Visited: October 2022
i have been under selsdon park medical practice for nearly 7 years, i have quite a few alements creep up on me in these years and all i can say is thank you for everything whether is the receptionist answering or doctors/nurse you are amazing!!
GP surgery review: selsdon-park-medical-practice
Title: Wonderful GP
Rating: 4 out of 5
Visited: May 2022
My GP today was considerate and understanding and I can ask for no more than that. Please pass on my thanks.
GP surgery review: hampton-hill-medical-centre
Title: Good experience
Rating: 5 out of 5
Visited: October 2023
I’d waited some weeks to see a doctor face to face but once I was seen, the doctor was attentive and helpful.  I was examined thoroughly and left the surgery feeling reassured and satisfied
GP surgery review: hampton-hill-medical-centre
Title: Efficient staff
Rating: 4 out of 5
Visited: October 2023
Had a coid jab yesterday... Flu jab today... Very efficient nurses and receptionists. ... Nurses very patient and didn't rush me... Reassuring... Very phobic about needles.... They understand this I think....
GP surgery review: hampton-hill-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: October 2023
My appointment was with a nurse.  I was treated with a warm welcome. Health issue in question was discussed. And, a date was given for the next review.
GP surgery review: hampton-hill-medical-centre
Title: Very efficient
Rating: 4 out of 5
Visited: October 2023
Very efficient vaccine process. No wait and very pleasant practitioner. Almost entirely painless! Asking for at least 100 characters is-a waste of time.
GP surgery review: hampton-hill-medical-centre
Title: Great service and very happy
Rating: 5 out of 5
Visited: October 2023
A great experience and would thoroughly recommend the surgery. Very efficient and very happy with the service.
GP surgery review: hampton-hill-medical-centre
Title: Simple Procedure
Rating: 5 out of 5
Visited: October 2023
I had my Annual Flu Jab and Covid Booster within a seven day time frame. No problems.and bang on time. The lady was giving booster jabs every two minutes to patients!
GP surgery review: hampton-hill-medical-centre
Title: Attentive GP
Rating: 4 out of 5
Visited: October 2023
Dealt with my symptoms very well, very attentive to my needs, the GP also called a specialist at a hospital to help diagnose and recommend treatment, upshot was a course of medicine and a hospital appointment the following week.
GP surgery review: hampton-hill-medical-centre
Title: Great experience at the medical centre
Rating: 5 out of 5
Visited: October 2023
The doctor I met was delightful, listened calmly to my litany of problems with compassion and offered sensible solutions . I came away smiling and with hope that various issues can and will be resolved.
GP surgery review: hampton-hill-medical-centre
Title: Disappointed
Rating: 3 out of 5
Visited: October 2023
I did a blood test on 11 October which was also supposed to cover a thyroid test ( as requested by a GP) . Hadn’t heard any response from the surgery so went in person to check on 2 Nov only to be told that there was no record snd results hadn’t been received from the lab . Surely this should have been followed up by the surgery . Was told that I will receive a text with an update and I am still waiting as I write this on the 3rd . 
Can someone please look into this . 
Thank you
GP surgery review: hampton-hill-medical-centre
Title: Friendly and professional.
Rating: 5 out of 5
Visited: October 2023
I had 2 appointments today, a blood test and a GP visit. Both on time and as always friendly, helpful and professional. I'm so happy to be with Hampton Hill Medical Centre.
GP surgery review: park-road-medical-centre
Title: Helpful GP
Rating: 5 out of 5
Visited: December 2022
I always get a helpful and quick( within 24hrs) reply from my GP.
I contacted my GP in the Xmas time through email. where every services are closed in this time, I could get prompt advice from them. 
Hence sometimes I find it more useful to coordinate with a GP via an email.
Thank you for always being there.
GP surgery review: park-road-medical-centre
Title: Outstanding Practice
Rating: 5 out of 5
Visited: April 2022
Is about two years I’ve moved to wallington with my husband and my 13 years old daughter, anytime we need an appointment, they’ve arranged for same day, professional treatment, easy communication and arrangement and happy results all the time, Simply best GP around.Thank you so much for your great service.  

Sohila Moadeli
GP surgery review: park-road-medical-centre
Title: Caring and Efficient Practise
Rating: 5 out of 5
Visited: March 2022
When hearing about my problem I was given an appointment that morning. The doctor caringly asked questions, tested some reflexes, ordered online some medication and organised a visit to the physiotherapist etc in an efficient manner. The physiotherapist was also caring, questioning and efficient. The senior receptionist was very helpful. When she knew, on one occasion, that I had a funeral to go to she rearranged some appointments for me.  Overall a caring and efficient practice.
GP surgery review: park-road-medical-centre
Title: Great GP let down by Receptionists
Rating: 3 out of 5
Visited: January 2022
I have been a member of this practice for maybe 6-7 years now and honestly the GP and Doctor is great and has always been good. 

However, I have always found the receptionist to be rude and so unwelcoming. The receptionist has always made me feel like I shouldn't be calling or wanting an appointment with the GP. Let's not forget, whenever you call the GP - you are either in pain or suffering from something. It's just not the sort of behaviour you want to experience.

This has been something I've experienced for many years with the receptionist and I feel like the GP has just been let down by her. 

If they could change the receptionist, that would be great.
Thanks
GP surgery review: chatfield-medical-centre
Title: Caring kind experience
Rating: 5 out of 5
Visited: January 2024
The practice nurse was brilliant. She went over and above. She was very discreet when doing a smear test. She looked at a wound that was healing and even gave me the flu jab.
GP surgery review: ashfield-surgery
Title: Saved my life
Rating: 4 out of 5
Visited: January 2023
Your Review:  I visited the GP surgery for a blood test, which was requested by the GP because I had high cholesterol. Whilst my bloods were being taken by a member of staff, who suggested  having a PSA test. The results were high for the PSA and investigations took place eg consultations, biopsy’s etc. Having an agonising wait for the results, it was confirmed I had Grade 2 prostate cancer. My world was turned upside down and I really didn’t know what option of treatment I wanted. Visiting the consultant at Solihull hospital, the decision was taken out of my control and I was told that surgery was going to take place to remove the prostrate. My operation was planned now for early December 2023.
I would like to say a big thank to the staff member who has saved my life and agreed to take their advice and have a PSA blood test. However, I have personally thanked this staff member and told them of my journey. It was a very emotional meeting to which I am pleased I had the chance to do so.
So, my advice to men over 40 years of age, please, please get a PSA blood test, as it too can save your life.