janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: shevington-surgery
Title: Not meeting expectations
Rating: 3 out of 5
Visited: June 2022
1. Appointment booking
It is quite stressful to ensure the moment it turns 8:00 to start typing as fast as possible into Ask my GP to try to get an appointment before the site logs you out. Find myself waking up very early in the morning and counting down the minutes to 8:00AM.
2. On several occasions I have ticked the box to say that I’d like to come in for a face to face appt to discuss a chronic condition but I’ve just received phone calls. I think it’s very rude to have your request not only to be ignored, but not even acknowledged by the doctor who rings. It’s akin to saying that you don’t think the concerns I have about my health condition are important to you. Likewise, I sometimes ask for a doctor by name and when a different doctor calls, they don’t acknowledge your original request or offer to explain why they were chosen to call you instead. Either patients’ opinions and wishes are being ignored, or the doctors don’t feel they need to explain their decisions, or the doctors don’t get to see the patient’s original data entry on Ask my GP. 
3. A general observation on face to face appointments. I genuinely hope you are not missing out on the diagnosis and management of potential mental health issues. You cannot substitute a doctor/patient relationship and it’s associated body language with a phone call. What initially seems like a health complaint may have undercurrents and the propensity to develop into anxiety/depression and I feel you are missing out on opportunities to help patients in this way.
I look forward to your acknowledgement and reply.
GP surgery review: shevington-surgery
Title: Oppointments
Rating: 1 out of 5
Visited: April 2022
The only way to get an oppointment is through ask my gp. The website supposedly opens at 08.00 am. When the oppointments are full it closes. It’s now 08.10 am and it’s closed.
I’ve been trying for months. It used to be ok here. About time the practice was run for the benefit of the patients not the staff. I’m paying for this.
GP surgery review: shevington-surgery
Title: The Demise of a Fantastic Surgery
Rating: 1 out of 5
Visited: February 2022
when I first moved to Shevington 5 years ago I was so impressed with Shevington Surgery, even more so when I had children. I could call for an appointment for myself and I'd have one without a fuss being made generally within the same week, and more often than not within a couple of days. Once I had a baby, if I called about her I'd generally have an appointment within a couple of hours and usually the same day if it was longer. 

Since the surgery started using Ask My GP the service is absolutely useless. It's impossible to get an appointment. The service is open at inconsistent times and closes unexpectedly whenever they "reach capacity". On the most recent occasion of trying to use the service, which was only open during school/run and/or rush hour times, rendering it almost useless to working parents, I was driving whilst trying to use the service, so already being completely unsafe and behaving illegally in an effort to just get my baby a prescription for an infection, and it just closed, while I was typing, just like that. Just cancelled the screen I was on and said "Shevington surgery is no longer open for enquiries". 

How is this useful? This is absolutely diabolical and I believe that for outpatients of the NHS the service is completely unworkable these days.
GP surgery review: standish-medical-practice
Title: Issues still not resolved
Rating: 0 out of 5
Visited: December 2023
Most of the appointments I have recently attended were delayed around 30 min and more.  
Issue with palpitations raised a year ago and still not resolved - awaiting response.  
The car park is mainly for staff, with very limited space for patients.
GP surgery review: standish-medical-practice
Title: Bad Service
Rating: 1 out of 5
Visited: November 2023
I have chronic sinusitis and was trying for 4 days to get on my GP to get antibiotics the my GP service closed by 9;05.  Telephoned surgery to ask for antibiotics was told to go on my GP explained I could get on as it closed within 5 minutes of opening receptionist finally agreed to send a message to GP for me. I have been waiting 4 weeks for them to prescribe antibiotics and infection is now so bad in constant pain and bleeding.
GP surgery review: standish-medical-practice
Title: No Clue
Rating: 1 out of 5
Visited: October 2023
They never seem to have any idea about anything linked the NHS especially vaccinations, the receptionists are so unhelpful, dismissive and rude and they often make very distressing circumstances and situations much worse thanks to their attitude. They do the actual healthcare staff a massive disservice.
GP surgery review: standish-medical-practice
Title: Sadly, this is no longer a functioning medical service
Rating: 1 out of 5
Visited: January 2023
Even the basic functions of booking an appointment with a doctor simply no longer work here, at all. If you phone or visit, in the event the phone is answered/ the practice is open, you are directed to the askmygp website to book an appointment, unless you have no internet access.  
  
Visiting the askmygp website reveals a message that says "Patients: please go to your own gp practice website. There are no patient services here." meaning the advice to go to the askmygp site is straight up incorrect, and yet still on the recorded phone messages.   
  
If you do visit their site, you currently get a message telling you askmygp is currently closed.   
  
All this adds up to the simple result that you just can't even use this medical practice as they advise you to.  
  
By way of further evidence, the existing reviews here are all met with a clearly copy/pasted message saying "ring the surgery and speak with either the Practice Manager or our Deputy Practice Manager" where you are, again, met with the same recorded message. Even when reviews discuss the difficulty in reaching them by phone. Clearly even the reviews are not being taken seriously.   
  
For many symptoms, (for example, confusion, to name just one) this simply means you can't get medical help. Walking into a doctor's surgery is just about managable. Navigating this system of redirection without being able to think clearly is not.
GP surgery review: standish-medical-practice
Title: The system is not working
Rating: 1 out of 5
Visited: November 2022
Yesterday I woke up feeling that I was started with cystitis, something I suffer with regularly. I somehow managed to get an appointment yesterday and was eventually given antibiotics. I have tried to book a follow up appointment as requested but have been unable to do so. I have tried to use the Ask my gp app and have been told that this no longer works - however it appears the same as the website I was directed to. However,  I can only book an appointment, once approved by the doctor, and I can only access the website between 7.30 and 10.30  I am working full time and cannot always get on a computer at the times and I have also been told that the Ask my Gp website often closes before this time due to demand. I do not need an appointment for that day I need one for next week so how do I book?  When I went for my appointment yesterday there was no one in the surgery, two receptionist working behind the desk and they turned 2 elderly people away telling them to go in the ask my gp website. Oh but you can’t go on until the morning and even then it may be closed. Nether me or these people need to go to A&E however how do you get to see a doctor when you need to. I have been told that this is the system across Wigan but I feel that this system is not acceptable.   In the meantime I feel rubbish, need a follow up and investigations and simply just left along with many other of your patients forced to suffer, go undiagnosed, go to a&e or simply give up. 
Surely this system is not working and need addressing. What ever happened to our service. It did not used to be like this and this is not progress.
GP surgery review: standish-medical-practice
Title: askmyGP not fit for purpose
Rating: 1 out of 5
Visited: November 2022
The askmyGP Is regularly closed by 8.30am. It is not possible to speak to a person and when the answering machine is full it simply cuts off, but the patient has no way of knowing this.
There doesn’t seem to be enough GP’s to cover the patient numbers.
GP surgery review: standish-medical-practice
Title: No appointments- unable to get medication
Rating: 2 out of 5
Visited: May 2022
I am currently taking medication for anxiety and depression, and have been for the last 14 months. I have improved with the medication and moved to reviews every 3 months or so. 
I ran out of medication 6 days ago, and when I have tried to make an appointment on AskmyGP it has always been offline, even before the supposed 10:30am close. With work I am unable to log onto it at 7:30am as suggested. 
I called today just to try and book a telephone call and was told to use askmyGP, after explaining I tried to I was told by the receptionist they cannot book appointments for later days and to call the out of hours service. 

My only options are to either - attempt to speak to our of hours and go through my full history again to continue my current medication. 
Or
Keep trying askmyGP each morning in the hope I eventually am able to submit my form.

Very disheartening.
GP surgery review: standish-medical-practice
Title: Poor Communication & Access - AskMyGP
Rating: 3 out of 5
Visited: May 2022
Trying to contact this surgery is always so difficult. They don't like you calling them via telephone or going in to the surgery to speak face-to-face. If you do, they tell you to go online and use AskMyGP. This system is poor and not fit for the use it has. You can only access this service between 07.30-10.30 which isn't always possible if you work! And if the service has high demand it switches off before 10.30, this morning it wasn't available by 09.00! If you're lucky and do manage to get a message through the system you can't get an appointment for at least 2 weeks and get told to access a walk-in centre or the GP Alliance. 
Standish has expanded with all the house building in the area but the GP service hasn't expanded to meet that need. The service and customer care has got worse since covid - it was bad enough before. The process for accessing the surgery and appointments needs to be improved, AskMyGP certainly isn't fir for purpose.
GP surgery review: standish-medical-practice
Title: Dont care!
Rating: 1 out of 5
Visited: March 2022
I am 81 years old and am struggling after an operation. Requested a referral to OT to get an assessment for bathroom aids etc to help me. Told I have to use the internet to request a GP appointment, despite being stood at reception at the time! I then had a message to say I would need to wait 2 weeks before I could have a telephone appointment with a GP just to get a referral. 'We are not an emergency service' was the response. 
Went to have my dressing done at Podiatry at Boston House and they immediately made a phone call to the community team, had an appointment the next day and bathroom aids in place before they left which have made a huge difference. Podiatry are not an emergency service either but have a huge difference in attitude to this practice.... They want to help people and care about their patients!
GP surgery review: brooklands-medical-practice
Title: Always helpful
Rating: 5 out of 5
Visited: August 2023
All thr Dr's and nurses are always helpful and have a lot of time for me. 
Just wanted you all to get a well earned thank you.
GP surgery review: brooklands-medical-practice
Title: Awful receptionist
Rating: 1 out of 5
Visited: July 2023
I made a simple call just asking about a medication that they had refused to give me which helps with my epilepsy. The receptionist was rude, kept talking over me and not helpful at all. Basically blaming me for the whole ordeal. She’s rude and unprofessional and shouldn’t even be working a job that need compassion and care because she is none of those things.
GP surgery review: brooklands-medical-practice
Title: Disappointing
Rating: 2 out of 5
Visited: April 2023
I rang the other day for an appointment about suffering with anxiety and panic attacks was told no one was available not even a phone call with a doctor until 26th April. Iv filled for fit note and still havent heard. When you ring theres never any appointments or your always on hold theres been time when iv rang for an appointment and have the phone put down on me many occasions. Wouldnt recommend this GP at all. Horrible suffering with mental health and being turned away.
GP surgery review: brooklands-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: December 2022
I called at 8am and got an appointment the same day. The service was very professional and caring. I would recommend this practice to anyone.
GP surgery review: brooklands-medical-practice
Title: First impressions
Rating: 5 out of 5
Visited: August 2022
Went here for first time today and what a refreshing change from the last GP practice I was registered with. Firstly, though there was a queue when trying to book an appointment, I wasn't kept waiting long. On visiting, the doctor I saw gave the impression I wasn't wasting his time, he was in a rush and had too many patients to see. So first impressions are very good.
GP surgery review: brooklands-medical-practice
Title: Great practice - fab nurses, GPs and staff
Rating: 5 out of 5
Visited: March 2022
I really like this practice - nurses, GPs and staff are lovely. My daughter recommended this practice when we moved into this area and we have not been disappointed. Access to appointments with the GP and nurse and prescription requests are all good.

I’m not one for seeing doctors or nurses and I try to avoid them as much as possible! However, I have had some health problems recently which prompted to get help from the practice and I was put in the care of the nurse practitioner. I have to say she is amazing and a fine example of the kind, caring and compassionate person that makes our NHS the best in the world!

She’s helped me make changes to my life after only seeing her a couple of times - something I’ve been struggling with all my life. I’ve lost a bit of fat off my waist and my blood pressure has come down and I would say it’s all down to her. If I live a longer healthier life, it’s all because of this nurse and the practice!

Thank you.
GP surgery review: northenden-group-practice
Title: Excellent service once you get an appointment
Rating: 3 out of 5
Visited: January 2024
I had excellent treatment today. This is never the issue. Trying to get an appointment and to see a GP is often very difficult due to the number of patients not poor systems, although I am sure there must be a way of improving them.
GP surgery review: northenden-group-practice
Title: Very poor practice
Rating: 1 out of 5
Visited: January 2024
The most annoying thing about this practice is having only email at 7.30 on the dot to get any sort of treatment. After ring for 30 mins in the afternoon for advice the receptionist, how was of no help. Only advice was to ring 111. Even when it is concerning an 86 year old, not eating or drinking with severe cough. Totally pathetic!!
GP surgery review: northenden-group-practice
Title: Very good practice
Rating: 5 out of 5
Visited: January 2024
Every time I meet the staff at the practice I am treated extremely well and with efficiency. My only complaint is this new system of filling forms to get an appointment with the doctor, there must be a simpler system.
GP surgery review: northenden-group-practice
Title: Professional caring practice
Rating: 5 out of 5
Visited: January 2024
Dr made me feel comfortable and listened to what i had to say. Appeared very knowledgeable about my problem and prompted me to explain more in depth. She was patient and empathic.
GP surgery review: northenden-group-practice
Title: Poor service
Rating: 1 out of 5
Visited: January 2024
I really felt that we were not heard regarding my mum‘s issues, and because of this, my mum suffered unnecessarily, his phone and ankles have been a real problem, and the practice has not really been helpful in disrespect at all
GP surgery review: northenden-group-practice
Title: Good practice
Rating: 4 out of 5
Visited: January 2024
For the most part, everything works well here. GP waiting times can be too long, but that’s a wider NHS issues, not just here. Overall a good practice.
GP surgery review: northenden-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
Left a triage request online and was given an telephone appointment for the next day.
I asked about the possibility of an appointment to get a jab for my arhrictic knee and I was fitted in.
Very pleased.
GP surgery review: northenden-group-practice
Title: Speedy service
Rating: 5 out of 5
Visited: January 2024
Rang up, got an appointment,speedy service.very happy.everyone very polite.very professional service,thankyou.
GP surgery review: northenden-group-practice
Title: Good practice
Rating: 4 out of 5
Visited: January 2024
Very good examination.
All results recorded on the computer.
Next appointment booked with the nurse .
GP surgery review: northenden-group-practice
Title: Physiotherapist Review
Rating: 5 out of 5
Visited: January 2024
Contacted by the Physiotherapy Team as arranged.  Recent x ray results discussed  and future care pathway discussed and agreed collaboratively. Excellent service delivered .
GP surgery review: northern-moor-medical-practice
Title: Good GP surgery
Rating: 5 out of 5
Visited: June 2023
The Drs are good if you have mental health conditions
Its a safe place to go,and understanding
Ive not had any problems with the reception team 
They are polite and friendly
Sometimes the phone gets busy, but ive always got through sometimes on hold
GP surgery review: northern-moor-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2023
Always happy with the service I receive and confident in what the GP tells me. I never have a problem seeing a GP either face to face or a telephone consultation.
GP surgery review: northern-moor-medical-practice
Title: Very good service
Rating: 5 out of 5
Visited: January 2023
I rang the doctors in the morning to exsplain my problem I was given an appointment the same day it’s such a good practice the doctor talked me through everything
GP surgery review: northern-moor-medical-practice
Title: outstanding quality of medical care!
Rating: 5 out of 5
Visited: January 2023
She did a great job with my cervical cancer screening appointment. She explained everything to me in a very clear manner. She was also kind and friendly. It’s rare to find a doctor/ nurse that combines  both professionalism and personal care for a patient in a higher manner. She offered outstanding quality of medical care!
GP surgery review: northern-moor-medical-practice
Title: Efficiency and warmth
Rating: 5 out of 5
Visited: June 2022
I have been as a new patient several times. I found people on the phone , reception and doctors efficient , patient , good listening skills and thorough . I have been able to get face to face appointments and not had to wait long. All such a relief after stress of Covid restrictions for past few years.
GP surgery review: the-park-medical-centre
Title: Great practice to be in
Rating: 5 out of 5
Visited: July 2023
All doctors, receptionist's and staff are helpful kind and very understanding. Lots of changes with the way we can get help, appointments etc have worked well for us both. We were worried about technology but there is always help if you ring in. Thank you to you all
GP surgery review: the-park-medical-centre
Title: Communication Breakdown
Rating: 1 out of 5
Visited: December 2022
Reception staff insist on knowing everything about your condition before they can give you an appointment. The problem is ,that if its not necessary to actually see the GP this information is Not passed on to a medical professional and Nothing is done about it. Therefore the whole process has to start again next day. Rinse and repeat.
If you're going to give reception staff powers of clinical judgement at least make sure they communicate and act on each patient's request as this is simply Not Happening
GP surgery review: the-park-medical-centre
Title: Excellent servive
Rating: 5 out of 5
Visited: September 2022
I called to make an appointment at 0800 and was placed in a queue ,the message was you have been registered and we will call you back, callback received at 0835 and appointment made  for 1100  Appointment was at precisely 1100. Excellent service for a change.
GP surgery review: the-park-medical-centre
Title: I’m a new patient and have broadly been impressed
Rating: 4 out of 5
Visited: March 2022
I have found the reception staff very helpful, except I was given the wrong code to log me into the NHS app, so I wasted most of a day trying to sort it out. Nontheless, I was persistent, the staff were very patient and on the stroke of 5pm, we realised I had the wrong code. Hey presto, the right code got me in straightaway!I can’t get a routine appointment for a review for 3 weeks. I haven’t really needed to see my GP much over the years, however, and I think this is pretty standard. I did get to see one of the doctors on the day for a very quick consult recently, when I called by in person, so I am not sure how that happened. All in all, I have been content with being a new patient at this practice.
GP surgery review: the-park-medical-centre
Title: Prompt care
Rating: 4 out of 5
Visited: March 2022
I have been feeling unwell for a short while - very tired and run down - whilst also dealing with a bereavement and Covid.  I managed to get a same-day appointment using the new phone service; I was called back quickly and given a time for a telephone appointment.  The doctor   listened to all of my concerns, asked questions and offered me lots of good advice and support.  A very good experience.
GP surgery review: the-park-medical-centre
Title: Fantastic doctor
Rating: 5 out of 5
Visited: February 2022
I was given a telephone appointment which was very quick then seen within 15 minutes for tests great doctor hannan
GP surgery review: the-park-medical-centre
Title: Superb customer service
Rating: 5 out of 5
Visited: February 2022
Very polite and professional. Answered my queries quickly. Staff obviously well trained in customer service. It’s a pleasure to contact them
GP surgery review: the-park-medical-centre
Title: Terrible practice, shocking poor service,
Rating: 1 out of 5
Visited: January 2022
To begin with it always take hours to get through on the phone and If you are lucky enough to get through-which usually takes many days of trying you will have to wait for 6 weeks to have a useless telephone appointment for a minuet with someone clearly doesn't care at all. I have no idea how they got away with all this issues and still opening. worst service anyone could imagine.
GP surgery review: the-park-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
The review was conducted via telephone.

The doctor conducting the review demonstrated great experience conducting it with very good interactivity and knowledge.

I can recommend anyone to the Park Medical Centre.
GP surgery review: woodlands-medical-practice
Title: Fantastic practice with great staff
Rating: 5 out of 5
Visited: September 2023
This practice is attending and extremely above average services is provided by Doctors and other staff. You can get appointment within a day if needed. Reception staff go above and beyond to help. Could not fault any of the services provided
GP surgery review: woodlands-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Excellent service. Can always manage to get an appointment.
Receptionist very helpful, doctor listened and took everything on board.