janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: lordswood-house-group-medical-practice
Title: Good G P practice
Rating: 5 out of 5
Visited: April 2023
I would like to thank Lordswood Surgery for enabling me to have some helpful modifications in my home,now that I am experiencing some mobility problems. The Health and Wellbeing Coach advised me to speak to a G P,who referred me to an occupational therapist. Two days after that appointment , the work was carried out.  I was very grateful ..   it has made a difference to activities at home.    Also,the Social Prescribing  and Health and Wellbeing  are excellent services.  Many thanks from an older patient.
GP surgery review: lordswood-house-group-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
Nothing but praise generally for this practice as regards myself and elderly relative.  Am leaving this review though to alert people to the excellent call back service.  I rang recently around 8.40am and selected call back option.  Receptionist rang just before 9am and had appointment at surgery at 9.20am.  Stunning!
GP surgery review: lordswood-house-group-medical-practice
Title: Practice doesn’t seem to  make allowances for deaf people
Rating: 3 out of 5
Visited: April 2023
I called at the surgery for my doctors appointment on Saturday 29th but the doors were closed. Being profoundly deaf I could not use the intercom which resulted in me having to ring the bell 3 times before someone waved that I could open the door….secondly, the doctor made an appointment herself for me to see her again in 3 weeks and to book a blood test on my way out. The receptionist told me that the earliest date was 6th June which is 5 weeks away. I asked if I could have an earlier appt so that the results may be available before my next doctors appointment in 3 weeks. She said that I could ring the surgery next week to see if any earlier ones become available, I told her that I can’t use the phone. She said to pop in each day instead which to me is not feasible. I feel that the surgery does not make much allowances for deaf people.
 I do not like to ask someone else to call for me as I know that there are long queues on the telephone which makes them exasperated when they cannot get through and are no 80 in the queue or get told that the surgery has reached its capacity for that day.
GP surgery review: lordswood-house-group-medical-practice
Title: Need to Improve
Rating: 2 out of 5
Visited: April 2023
paying £9.65 twice is a bit too much in these times of affordability. prescribed 2 boxes of my bp medication but pharmacy's computer system, linked to the surgery, says only 1 box, so I got only one box but charged £9.65 still. when I go for my second box later Im sure I will be charged again!
Calling to book appointment is another not so great experience.
GP surgery review: ridgacre-house-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: December 2023
Receptionist accurately diagnosed an emergency respiratory problem and called a doctor down to see me immediately. Doctor examined me and along with another doctor gave me emergency treatment and followed with a prescription to take home. Staff very attentive and reassuring throughout procedure, other staff kept checking I was ok when doctors needed to leave the room. Excellent teamwork. Thank you for your very prompt actions and care.
GP surgery review: ridgacre-house-surgery
Title: Swift response to online request for an  appointment
Rating: 5 out of 5
Visited: November 2023
I was phoned by the practice within a short time offering me an appointment to my request for an appointment  using the new new online app . This was both helpful and reassuring. My appointment with the doctor was also helpful and reassuring . And I have been signposted to further appropriate services. Thank you very much . I t is much appreciated when you feel so grotty and concluded in such a professional and timely manner
GP surgery review: ridgacre-house-surgery
Title: New Appointment System
Rating: 5 out of 5
Visited: August 2023
I have to congratulate the Quinton surgery on the new on line appointment system I used for the first time this week. I completed the on line form which I found extremely easy to complete and sent it off as instructed with the knowledge it may be up to 72 hrs before a reply.
However just 20 minutes later I received a call from the surgery offering me an appointment with a doctor the next day or an appointment with a doctor of my choice the following day. I gave the receptionist my choice and today I had a successful face to face appointment with the doctor. Well done to Quinton Ridgeacre Surgery staff and thank you.
GP surgery review: ridgacre-house-surgery
Title: Wellbeing Sessions
Rating: 5 out of 5
Visited: May 2023
My review on the arts and crafts and healthy Lifestyles course is really good and relaxing even though it's not all of the painting I take part in but the colouring I really do love doing it as it relaxes me, I do really thank the Health and Wellbeing Coach you just never stop ✋️ you are always trying to find something to match everyone character and you understand everyone and can offer advise if needed.

Everyone enjoys this craft and wellbeing group and Healthy Lifestyles and really is a God send to everyone myself including.

 I have met new people and formed new friendships which I am enjoying 😉. 

Thanks to the Health and Wellbeing Coach you are the best. Keep up the hard work 🫶🏽
GP surgery review: ridgacre-house-surgery
Title: Great service when I needed it
Rating: 3 out of 5
Visited: February 2023
I'm not a patient here, my friend is. I needed  urgent help for my friend, I have to say I was so grateful to everyone that helped me. From the receptionists, to the nurse and doctors, I am so thank full to you all.
GP surgery review: ridgacre-house-surgery
Title: Poor service
Rating: 1 out of 5
Visited: January 2023
I tryed to get a appointment with the doctor for over to weeks to get a not fit for work note I never got one and was sanctioned has a result even thou I had extreme illness
GP surgery review: ridgacre-house-surgery
Title: Always a great practice
Rating: 5 out of 5
Visited: January 2023
I have attended this surgery since 1987 and seen it continually grow and develop.
The doctors are always professional and caring. Different characters but all committed to providing top level healthcare.
I was recently referred to an external course on wellbeing but run by practice staff. This has been very beneficial and has helped me with my personal wellbeing and also to participate in a group which has benefited both me and other group members.
Additionally a referral to Birmingham Healthy Minds was also very helpful to me and allowed me to examine my mental health and my own actions.
This is an excellent practice and their care has been top notch.
GP surgery review: ridgacre-house-surgery
Title: pleasant experience
Rating: 5 out of 5
Visited: September 2022
Reception was polite,GP was friendly and listened to my concern,she diagnosed the problem quickly and prescribed medication.I left feeling very relieved.
GP surgery review: ridgacre-house-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: August 2022
I had what I thought was a suspected water infection so I rang the surgery to get some advice and hopefully speak with a GP. As it was Late Friday afternoon I really wasn’t expecting a response. To my surprise I got through very quickly and explained what my issue was and I was told that a duty GP will call me. Within 30 minutes of my 1st phone call I received a call from the GP and I was asked to quickly take in a water sample, which I did. I did need antibiotics and I am so impressed with the overall service that I received it was amazing. Thank you to all the staff there.
GP surgery review: ridgacre-house-surgery
Title: Brilliant nurse
Rating: 5 out of 5
Visited: June 2022
I popped in for a blood test. The nurse was so friendly and helped me to relax as I suffer with white coat syndrome. She made the whole experience almost pleasurable.
GP surgery review: church-road-surgery
Title: Appointments
Rating: 2 out of 5
Visited: September 2023
I've been trying to get a doctors app for 2 weeks now I even ring at 8am get through at 8.15 and No Appointments .so frustrating they need more doctors something needs to change .
GP surgery review: church-road-surgery
Title: Poor service
Rating: 2 out of 5
Visited: March 2023
I filled in a 5dy report on my high blood pressure, I took it to the surgery on the 6th March, I have not had a rely as 20th March, I had a blood test on the 17th March, I asked the nurse about the results of my blood pressure who said it had not been processed and she said she would send a e-mail to the relevant people which she did.  I phoned the surgery today and was told I could have a blood pressure test this morning when I got there the nurse recognised me , she went to the reception  to chase my results up and then told me that somebody would phone today it is now 6.50 pm and nobody has been in touch with me, I have been a patient 37 +yrs. I would appreciate a follow up call as matter of urgency. Regards Roger Bettles
GP surgery review: church-road-surgery
Title: Impossible to get an appointment!!
Rating: 1 out of 5
Visited: February 2023
For the last 2 days my 86 year old father has been trying to get an appointment at this surgery. He has been told to ring at 8am every morning but by the time he gets through all appointments have gone. He is in pain and has even gone personally to the surgery to try and get an appointment. Everyone says there is nothing they can do and he needs to keep trying. After receiving a phone call from the reception team, who I have every sympathy for, they suggest members of the family call at 8am as well to give him a better chance...... Perhaps more appointments might help and a bit more understanding for someone who is elderly.
Unfortunately this shocking state of affairs is not limited to this surgery alone, and they wonder why more people are calling ambulances and turning up at A&E
GP surgery review: church-road-surgery
Title: Terrible
Rating: 1 out of 5
Visited: July 2022
Receptionists are generally pleasant but we have been trying to get my mom assessed for dementia for over 2 years now and still no appointment with memory clinic despite the gp supposedly doing a referral at the end of last year. Chasing the surgery about the referral online and by phone to make sure it was actually done and getting no response. My mom needs help and her needs are being ignored completely and we her family are being left in a desperate situation trying to care for her with no outside help due to not having a diagnosis.
GP surgery review: church-road-surgery
Title: Really responsive
Rating: 5 out of 5
Visited: May 2022
Called the surgery as my little one didn’t feel well. I called around midday and the receptionist went away and called me back to tell me that they have managed an urgent review. The doctor was very kind and made us feel welcome and a ease. Everyone seems to have put my kid at the centre of their attention. Really impressed.
GP surgery review: church-road-surgery
Title: Prostrate blood test
Rating: 4 out of 5
Visited: February 2022
here to have a diabetic blood test . With all the publicity about prostate cancer I asked the nurse if she could check for that aswell she said no I only do what is on the screen . I said I have asked the other nurses once a year to check for me and they have done it . This nurse didn't  want to know  I hope I dont get symptoms this year or there will be trouble
GP surgery review: church-road-surgery
Title: Excellent, really felt welcomed so friendly
Rating: 5 out of 5
Visited: February 2022
I can't put in words how great the doctors an staff on desk are 
 always seem happy and friendly thank you so much for caring you guys are hero's every day .
GP surgery review: eden-court-medical-practice
Title: Poor services and care
Rating: 1 out of 5
Visited: November 2023
My son has a infected stye in his eye and has gone blurred and Eden court will not see him I have rang the opticians and couldn’t get any help so rang back to the doctors and still saying they won’t see him as it is minor ! So when my son goes blind they might see him
GP surgery review: eden-court-medical-practice
Title: Booking an appointment
Rating: 2 out of 5
Visited: October 2023
Your Airmid appointment booking app is completely and utterly useless. Please review. Similarly so is attempting to book appointments on System online.
GP surgery review: eden-court-medical-practice
Title: Great follow up
Rating: 5 out of 5
Visited: October 2023
I have been to this practice a few times over the past month with a recurring problem. The doctor I saw listened, and unlike previous experiences, followed up on my problem and I have just had a message with the suggestions for my next episode. I feel positive and very grateful.
GP surgery review: eden-court-medical-practice
Title: Great practice and staff.
Rating: 5 out of 5
Visited: August 2023
I have read some of the negative reviews and am totally baffled, my family and I have experienced nothing but 100% total satisfaction with all aspects of Eden Court. Today I sent a request via email to the surgery requesting an appointment for the flu jab within 30 minutes I had a reply with a date and time. I would really recommend people to use either Systemline or the Eden Court Webb site to request appointments, order medication, ask for a phone call etc etc these systems really work.
In my opinion Eden Court are the best surgery in Birmingham by far.
GP surgery review: eden-court-medical-practice
Title: very good service above and beyond
Rating: 5 out of 5
Visited: February 2023
very happy with the quick service from doctors and reception. i received a reply within a day usually within hours. when calling reception i did not have to wait too long to talk to someone. doctors surgery is clean and not too busy. on a few occasions my son not been well and doctors have seen them within hours and fitted him in and check him out and took there time to give a full examination.
thank you to all the staff and doctors keep up the good work.
GP surgery review: eden-court-medical-practice
Title: Excellent in every way.
Rating: 5 out of 5
Visited: January 2023
My wife & I have been patients at this practice for the last 15 years & in that time we have always had excellent service & help. Everyone goes out of their way to be helpful & supportive. A real family practice.
GP surgery review: eden-court-medical-practice
Title: Fantastic.
Rating: 5 out of 5
Visited: October 2022
Hello. 
I visited the surgery today on a pre booked appointment and saw dr pham I think - room 15. 
She was fantastic. She listened and gave me time and was very thorough in her explanations. She forwarded me some literature to read and really made me feel in charge of my health. 
Thank you again. 
Mary parkes
GP surgery review: eden-court-medical-practice
Title: Superb
Rating: 5 out of 5
Visited: June 2022
Excellent local GP's surgery. The receptionists have always been  polite and although busy cheerful. Overall excellent Doctors and would recommend.
GP surgery review: eden-court-medical-practice
Title: Brilliant GP Surgery
Rating: 5 out of 5
Visited: June 2022
Appointments always available, helpful staff who are always very welcoming. Experienced doctors, nurses and paramedic who spend time to explain things simply and provide you with a plan of treatment. Fast service and overall a fantastic GP practice!
GP surgery review: eden-court-medical-practice
Title: Great appointment
Rating: 5 out of 5
Visited: May 2022
I’d like to say a big thank you to Clare your wonderful staff member,I had a blood test and ecg and Clare was so nice and put me at ease,…she’s a credit to your practise
GP surgery review: firs-surgery
Title: Many thanks
Rating: 5 out of 5
Visited: April 2023
Today I called as I needed a m dictation review, I was concerned about running low due to the Bank Holiday. The practice manager extended her duties in calling me personally and ensuring that I received a call with a GP and my script was issued without delay. I really appreciate this. Thank you to the whole team. I am honoured to be a patient at this practice.
GP surgery review: firs-surgery
Title: Good practice
Rating: 5 out of 5
Visited: December 2022
It was very easy registration, the staffs were amazing and they listen to your queries well gave well information. The nurse was fabulous and the front staffs. She also helped me with my online requests. Thank you to all the staffs for being competent and understanding
GP surgery review: firs-surgery
Title: locum doctor at a great practice
Rating: 5 out of 5
Visited: April 2022
I managed to get an appointment to see the doctor for the first time in 2 years. I saw a locum doctor there and he was totally fantastic. I hope they keep this doctor as he is a total asset to our estate. Also the reception staff are lovely and helpful as well. 
many thanks 
Philip Howkins
GP surgery review: hodge-hill-family-practice
Title: Very bad practice
Rating: 1 out of 5
Visited: May 2023
Really bad practice called at 8am for 7 days in a row and always user busy when the line does go true apparently fully booked so I don’t get how within 30/60 min off opening your fully booked 
The receptionist  don’t care about your health all they say is call back tommrw after 8 and put the phone down if you are thinking off becoming a patient off this doctor I will think twice you will get better yourself and the surgery will be still user busy 
Theee is never a permeant doctor to see or even call will never recommend this surgery to a friend or family as even my health is really bad and they don’t care I have to call 111 all the time to get my self looked at or over the phone
GP surgery review: hodge-hill-family-practice
Title: Never can get a appointment...
Rating: 1 out of 5
Visited: December 2022
Looks nice from the outside but you can never get a appointment doctors just come and go no permanent doctors here dont even try and call at 8am lines will be busy permanent engaged tone and when the reception decides to answer they say sorry all appointments are gone witch is a joke i even walked into the surgery at 820am they told me all appointments are gone this surgery dose not have enough doctors.... disgusted with there services just have a look on google and see there reviews its not only me that thinks this place need a complete overhaul on how this sugary provides services to the local community come on nhs please do a review on this place.
GP surgery review: hodge-hill-family-practice
Title: Poor practice
Rating: 1 out of 5
Visited: May 2022
I would not recommend this surgery.I have been waiting for my daughter s referral from last  two to three years  and I always get a reply . Referral hasn’t been made. I need to see doctor again for referral.she has been referred by the doctor 3/4 times  and when I do make a call for the update and I do get answer no referral has been made which causes a lot distress  for my daughter. They need to help us instead of lying to us referral has been made.
GP surgery review: mirfield-surgery
Title: Not impressed
Rating: 3 out of 5
Visited: November 2023
I pay monthly for my prescriptions and order them to be delivered. For the last 2 months this has not happened. Awaiting GP approval. Ring and cant get through. Havent seen my gp for 3 years. Out of hours now refuse to see me stating you need a check up with your own gp. 
Funny that.... no appts.
GP surgery review: mirfield-surgery
Title: Rubbish practice
Rating: 1 out of 5
Visited: November 2023
Was supposed to have phoned me this morning and nobody rang I have tried ringing this afternoon and they are not answering the phone I am waiting for test results to see if I am diabetic they tell me they can’t get in touch with me but they have correct no and can phone me when vaccines are due but not for test results
GP surgery review: mirfield-surgery
Title: Swift and efficient service
Rating: 5 out of 5
Visited: January 2023
At 11.30am on 21st Dec I phoned for an appointment for a sudden and reasonably urgent issue. I was immediately given an appointment for 7.30pm that same day - admittedly not at Mirfield surgery but at another local surgery, which I thought was fair enough. I was very well received at that surgery and immediately put on a course of antibiotics. Before New Year, Mirfield asked me to visit them to provide certain samples. Following this, I was given an appointment to see my doctor to discuss matters. Everything was clearly explained and he referred me to specialists at Hospital. I was asked to provide another sample. Following these results, my doctor phoned me to talk about these results and also again to talk through matters generally. By now, the hospital had phoned and had given me a speedy appointment as well. All in all, I could not have wished for better service from Mirfield or the hospital. This also follows on from a very positive experience when I phoned on behalf of a house guest in summer 2022. He was given a call by a doctor within 2 hours of my call and, following that, was invited to visit the doctor immediately for examination. Swift, personable and efficient service on both occasion.
GP surgery review: mirfield-surgery
Title: Poor service
Rating: 1 out of 5
Visited: January 2023
Can never get appointments when needed 
On phone over an hour to be told no appointments ( won’t offer an different day and time) 

Practice needs closing
GP surgery review: mirfield-surgery
Title: Can't get appointments, unhelpful staff
Rating: 1 out of 5
Visited: July 2022
Both myself and my wife have been trying to get appointments now for the past two weeks. Their phone service cuts off calls, and this is by their admission a problem that's been going on for a while, but they have no idea if it will be fixed. If you manage to get through, the staff are very indifferent and uninterested, and have on a couple of occasions actually cut the call off, or left the call to do something else.

The idea is to ring at 8.30am to try and throw your lot in with the rest to get an appointment. The problem is their phone service doesn't work well, if you ring up at 8.29 you're in a different queue, which just rings out forever, if you manage to ring and the call connects at 8.31, you'll find you are 20-30 in line, and after an hour on the call waiting, *if* it answers, the rather apathetic/bored staff member tells you to ring back tomorrow.

Aside from this, their opening times do not match what they have online, or on their door, and often they are closed when you try to visit.

You are not allowed to order prescriptions via telephone, and instead must use a third party app. However the app doesn't have the prescriptions on, so you need to book an appointment to get it put on. When you finally get a doctor (one of the tens of doctors in this small surgery, I haven't seen the same one twice) to agree you should have a repeat prescription, you find out you can't *have* that item on repeat, and that you have to order it via telephone call, of which they then berate you for ringing them to order a prescription.

The only reason we are with them is we haven't finished reviewing the nearby surgeries, to find one that doesn't like having patients.

I would recommend this surgery only if all other surgeries in the United Kingdom had vanished, and if I couldn't get a flight to somewhere that used witch-doctors and faith healers, because I imagine they would be somewhat more reliable, and have the same amount of care.
GP surgery review: mirfield-surgery
Title: Terrible attitude of receptions
Rating: 1 out of 5
Visited: May 2022
Rang at 8.30 as told  29th in the queue held on until 3rd then i got mail box is full Cannot except this call please call back later.Dialed straight back and was 21st i  the queue.Got down to 5th and been 5th for over 15mins so i dialled the number off another phone and got through straight away.Amazing after trying for an hour and a half to get through , no appointments for today. I have no been told by a call handler at 111 who  was really helpful that i need to see at GP at the surgery  which is always to busy for its patients.