janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: addison-road-medical-practice
Title: Smear
Rating: 3 out of 5
Visited: July 2022
Booking on the phone is always a bit torturous because if the wait but was easy once through. On the day of the cervical smear, it was all very quick and an easy process. The appointment was punctual which was great. The reception staff were very friendly and efficient when I asked a question about sending a test result and instantly dealt with it. Once in, the nurse was friendly, hygienic, no nonsense and efficient.
GP surgery review: addison-road-medical-practice
Title: Moving to Addison Rd had improved my life
Rating: 5 out of 5
Visited: July 2022
Having had an increasingly awful
experience with a particular medical professional at my old surgery (worrying lack of medical knowledge, incorrect pharmaceutical information, rudeness, and generally being treated as though I was a nuisance) I moved to Addison Rd. The difference is shocking: in my first appointment I was listened to, given expert advice, and was referred straight away to the secondary care I had been needing - my previous GP had bluntly refused to refer me and said I ‘just need to go private’ and hung up on me when I made this request. Thank you Addison Rd - moving surgeries has genuinely made my life better. Previously I had started to become anxious before a GP appointment as I never knew how I would be treated. Addison Rd is excellent. I feel supported and as though there is still an NHS service.
GP surgery review: addison-road-medical-practice
Title: Very quick
Rating: 5 out of 5
Visited: July 2022
My appointment was on time and I was in and out with no fuss. The surgery had rung me the day before to tell me there was a cancellation so I was seen with absolutely no effort at all.
GP surgery review: addison-road-medical-practice
Title: Great service
Rating: 4 out of 5
Visited: July 2022
I just wanted to say that I have been really impressed with you guys recently. I have a child (under 1) and on the few times I have had to contact you, you have seen us the same day and usually within the hour of me calling. We sadly live in a world where we are all quick to complain, but never really say thank you. So thanks for being so efficient.
GP surgery review: addison-road-medical-practice
Title: Helpful nurses
Rating: 3 out of 5
Visited: June 2022
I saw the asthma nurse and had a smear test today. But nurses were kind and thorough and I felt at ease throughout.
GP surgery review: addison-road-medical-practice
Title: Life-changing mental health coaching
Rating: 5 out of 5
Visited: June 2022
My well-being coach has provided me with an immense range of life-changing skills to cope and overcome the anxiety and stress of life! With each coaching session, I have gained a massive magnitude of confidence in who I want to be and the life I choose to live. She has worked with me through inner-child practices, grounding tools and totally helped me destroy self-limiting beliefs I've carried as a burden from childhood! She has been extremely compassionate, understanding and resourceful - giving me the confidence to open up and get the most out of each and every session. The woman I am before and after working with her is outstanding different - I feel more in control and loving of myself and the beauty around me.
GP surgery review: st-james-medical-practice-limited
Title: First Time Experience
Rating: 1 out of 5
Visited: April 2023
My very first experience with the NHS was at the St James Medical Practice.  I was expecting an in-person consultation based on the telephone conversation with the staff and the text reminders, but it turned out to be a phone consultation. As it was my first time, I wanted to discuss multiple ailments, and the Physician Associate was very accommodating.

Despite the negative comments I've heard about the NHS, I was very impressed with the service. I was able to do my bloodworks the same day. And, the Physician Associate called me back to follow-up on a matter that we discussed.

Overall, a great first experience!
GP surgery review: st-james-medical-practice-limited
Title: Terrible
Rating: 1 out of 5
Visited: April 2023
Here is the standard experience with St. James Practice:

- You need an appointment
- You call to make an appointment
- A rude receptionist will tell you that you need to use the website
- You go to the website
- The "make an appointment" links will send you to the Patient Access website
- Patient Access website informs you you can't make appointments at this surgery through them
- You call reception again
- Another rude receptionist will get angry at you and send you back to the website
- You go to the website and spend about 40min lost between confusing pages, broken website links and wrong information
- You call reception again and they hang up on you
- You call them yet again, and they hang up on you yet again
- You call them one more time and the lines now are busy and you get redirected to a generic NHS call centre, where someone really, really fed up with their job will tell you at 2x the speed of normal human being that you need to call the practice later, since their lines are all busy at the moment
- You change practice because you would like to be alive by the end of the year
GP surgery review: st-james-medical-practice-limited
Title: Confused practise
Rating: 1 out of 5
Visited: March 2023
Receptionist are not helpful at all they treat people patients with no respect 
Their main job should be helping others as they sitting on reception desk and they are the only one who can help !!
But Chasing one prescription can be a mission I didn’t know until now  !!
So so disappointed 
My husband is cancer patient and bed bound I have to leave him home alone  to get prescription done as over the phone they said coming to surgery will be the quickest way  and when you go to reception they said to me she has no acceess to computer it’s a joke!!!that jus made me so furstrted literally in tears and thank god I am not registered in this surgery only my  husband is registered  and I would not recommend to any one I hope after reading my review you will act on teaching receptionist their jobs 
It was only one prescription which I am trying to chase for last 2 days 
Very very disappointed
GP surgery review: st-james-medical-practice-limited
Title: Excellent GP and Service
Rating: 5 out of 5
Visited: March 2023
The GP and training assistant whose names escape me were informative, engaging, friendly and the service from beginning to end was very patient focussed.
GP surgery review: st-james-medical-practice-limited
Title: Great practice
Rating: 4 out of 5
Visited: March 2023
That a good practice take me in time for my appointment the doctor were  very very helpful.The doctor look after me very well consult me with care .
GP surgery review: st-james-medical-practice-limited
Title: Caring practice
Rating: 5 out of 5
Visited: March 2023
Really positive experience with this practice for separate appointments for my husband and son. They're overworked and sometimes run late for appointments but they deal with patients with compassion and go the extra mile.
GP surgery review: st-james-medical-practice-limited
Title: Generally good
Rating: 3 out of 5
Visited: March 2023
Good experience but only one window open with long waiting times so many people just walk away, please open another window
GP surgery review: st-james-medical-practice-limited
Title: Fantastic receptionists
Rating: 5 out of 5
Visited: March 2023
The receptionist who works mornings is very patient and helpful especially as I am hard of hearing, both of us wear masks and have a screen between us making hearing and understanding a challenge for me. She checks my blood test results then makes a telephone appointment for a GP to phone me  and writes it down as I may have misheard. She also checks when I am due for various medical check ups and books appointments. 
Much appreciated. 
Thank you.
GP surgery review: st-james-medical-practice-limited
Title: Good service
Rating: 4 out of 5
Visited: March 2023
Usually I’m happy and satisfied with my GP practice. An issue I have is when you speak to someone on the phone they never tell you their name, then when you have to call in again they ask who you spoke to before!!!
It’s very difficult to get an appointment and if it’s an ongoing issue they seem to refer you to the enhanced GP service the out of hours. I don’t like this
GP surgery review: st-james-medical-practice-limited
Title: Very poor reception service
Rating: 1 out of 5
Visited: March 2023
I arrived 10 minutes early for a 3pm appointment and was made to wait one and a half hours for a health check with the nurse. There was a queue of patients by the front door for reception. This meant that there were people waiting, obstructing the main entrance and the access doors to the consulting rooms. 
I gave my details to the receptionist and believed she had checked me in. After 59 minutes I approached the receptionist to inquire whether the nurse was aware that I was checked in, and where I was in queue. Rather curtly, I was told to wait in the reception area. No check was done. Twenty minutes later, I asked another practice worker who was collecting patients from the reception area, the same question. She looked very shocked and kindly said she would alert the nurse as to my situation. After 90 minutes of waiting I was told by a very apologetic nurse that I had not been checked in initially.
I suggest that the reception window closer to the waiting area be used to avoid congestion around the main door and the automatic registration terminal be reinstated in the waiting area, which used to ease the crowding, but has been out of action for a very long time - about 2 years or more. In the meantime, there could be 2 receptionists on duty if possible.
There should be clear signage at the front area about registration too.
In the past doctors would alert people by audio and visual electronic means through a readout in the waiting area,  this saves the staff valuable time. That system has not been functioning for a very long time either.
Once I managed to see the nurse, my experience was fine, though my blood pressure was higher than normal. She commented that it was probably caused by the stress of the wait and my treatment at reception.
Please try and sort this situation out for the sake of all patients and staff.
I would like an email response to this request please.
GP surgery review: the-broadway-surgery
Title: Good service
Rating: 5 out of 5
Visited: November 2023
Prompt response. Highly recommend for the service offered nurse is able to identify problem and cure it
GP surgery review: the-broadway-surgery
Title: Needs improving
Rating: 2 out of 5
Visited: November 2023
Unfortunately since Covid this practice has become very unorganised especially in their administrative department 
The appointment system is completely useless as there’s never any appointments when you phone in !!   Also there are no blood tests done at the surgery since before Covid !!
So that would be great to have that service back again !
All I all I would say I’m not at all satisfied with the service our surgery offers and there is much room for lots of improvement!!
GP surgery review: the-broadway-surgery
Title: About My wife's Blood Pressure  diagnosis
Rating: 4 out of 5
Visited: November 2023
We were happy with the temp. Doctor . She answered our all questions and was happy to leave the surgery.
GP surgery review: the-broadway-surgery
Title: Nice experience
Rating: 4 out of 5
Visited: November 2023
It was nice experience. All staff is quite cooperative and doctor is very well behaved and having sound knowledge.
GP surgery review: the-broadway-surgery
Title: Good practice
Rating: 4 out of 5
Visited: October 2023
Doctor called me earlier than expected, went through my symptoms and arranged an in person appointment where she was very thorough. Arranged for an MRI to investigate symptoms. She was pleasant and professional. I was very satisfied with the consultation
GP surgery review: the-broadway-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
I was very happy with the service of Broadway Surgery. Staff were very polite and helpful. They explained very clearly everything I needed to know. Thank you very much!
GP surgery review: the-broadway-surgery
Title: Very good surgery
Rating: 5 out of 5
Visited: October 2023
I always feel looked after whether in person or via the telephone, if a doctor or a health care professional. The service is always good.
GP surgery review: the-broadway-surgery
Title: Positive experience
Rating: 5 out of 5
Visited: October 2023
Positive experience, very helpful member of staff. Could have been improved by making the follow up blood tests on the same premises rather than having to make an appointment at another location.
GP surgery review: the-broadway-surgery
Title: Wonderful doctor
Rating: 4 out of 5
Visited: October 2023
The GP was superb.
She gave me a thorough examination and spent time going into my health issues. 
She had a warm and caring approach. 
My only criticism is the fact I had to attempt making the appointment over 3 days despite the fact that I telephoned at 8am each time.
GP surgery review: the-broadway-surgery
Title: Fantastic surgery
Rating: 5 out of 5
Visited: October 2023
This surgery is brilliant the staff and doctors and nurses are very respectful of me and keep me safe there very helpful could not do with out all the the staff
GP surgery review: albany-practice
Title: Good choice of doctors
Rating: 5 out of 5
Visited: October 2022
Had covid 19 booster very quick and easy to organise to get this sorted out and i was in and out very quickly with no waiting
GP surgery review: albany-practice
Title: Good contact
Rating: 4 out of 5
Visited: October 2022
Telephone appointment with practice pharmacist. Very informative and friendly conversation. Good outcome, good contact
GP surgery review: albany-practice
Title: Good practice
Rating: 4 out of 5
Visited: October 2022
I got an appointment after two to three follow ups. The doctor was good. It would have been great if I got appointment earlier after listening to my concern.
GP surgery review: albany-practice
Title: Very poor service
Rating: 1 out of 5
Visited: October 2022
Can’t speak to a Doctor after 2 phone appointments. Spoke to advanced practitioner who didn’t listen to my issues concerning post covid and I had to tell them what medication may help. My certificate from the surgery was completely wrong and I had to have a second appointment to rectify everything that wasn’t acknowledged on the first appointment. Now considering changing practices as soon as I feel fit enough and when I have time! Better service at the Blue Cross!
GP surgery review: albany-practice
Title: Polio Vaccine
Rating: 5 out of 5
Visited: October 2022
Brought my 7 year old daughter for her Polio Vaccine. The nurse administrating the Vaccine was absolutely brilliant, put my daughter at ease and had the needle in and out before my daughter felt anything
GP surgery review: albany-practice
Title: Long wait times for appointments and in the waiting room
Rating: 2 out of 5
Visited: October 2022
Generally speaking, my experience at the Albany Practice has not been good. From having to wait a minimum of 3 weeks before being seen (that too by a nurse and not a doctor), to rude staff, to schedules not being loaded on time in order for patients to make appointments. Overall, the practice is in dire need of extra staff.

My only pleasant experience was with a temporary blood test taker on 17.10.22 who was very friendly, professional and helpful.
GP surgery review: albany-practice
Title: Disappointing
Rating: 2 out of 5
Visited: September 2022
I’ve had lots of health issues recently and have had to wait weeks at a time for appointments and tests, and still I’ve been given any answers to what’s wrong with me. I finally got a blood test to check for a gluten intolerance booked in but it wasn’t processed so I have to do it again, and have to wait 4 weeks to do so. Life has been very stressful as I’m in pain everyday just waiting and waiting for some kind of answer and help.
GP surgery review: albany-practice
Title: Responsive
Rating: 3 out of 5
Visited: September 2022
I obtained a quick telephone appointment with the prescribing pharmacist who was excellent and helpful
GP surgery review: albany-practice
Title: Phonecall
Rating: 1 out of 5
Visited: September 2022
I only have a lunch break between 12-1 and I needed a call appointment to be told I need to call back at 2 which I was unable to do as I was back in work but I hade been able to make the phone appointment before between 12-1
GP surgery review: albany-practice
Title: Positive Experience
Rating: 4 out of 5
Visited: September 2022
It was a relief today to be able to have a face to face appointment with a GP of my choice for the first time in almost 3 years. The receptionist went out of her way to secure an appointment to suit my needs.
GP surgery review: the-pinn-medical-centre
Title: Attentive, efficient and kind e
Rating: 5 out of 5
Visited: August 2023
Excellent service, lots of empathy, beyond expectations, NHS service at its very best, congratulations for being such a splendid practice
GP surgery review: the-pinn-medical-centre
Title: Priceless Pinn
Rating: 5 out of 5
Visited: August 2023
Despite the overwhelming demand on GPs,  this practice delivers an excellent service. Staff are efficient and always respond to
Patient requests and demands.  
All this notwithstanding the media barrage against Medics and health care professionals currently!
It’s a v.good practice that offers an outstanding provision to all its patients.
GP surgery review: the-pinn-medical-centre
Title: Reliable practice
Rating: 4 out of 5
Visited: August 2023
I use patches and have always been seen on the day. It’s much better than it used to be - there are more doctors and the addition of nurse practitioners is a great improvement.
GP surgery review: the-pinn-medical-centre
Title: Very accommodating to an urgent matter
Rating: 5 out of 5
Visited: August 2023
I had an urgent matter that needed attending to just before a holiday and the staff at the Pinn Medical Centre were extremely helpful in getting me an appointment that same day. Thank you!
GP surgery review: the-pinn-medical-centre
Title: Reassuring and efficient
Rating: 5 out of 5
Visited: August 2023
Today I saw the doctor about a health issue which had recurred before. The doctor dealt with it kindly and efficiently, and had a possible solution, reassuring me I was not wasting the doctor's time. As always, I find the Pinn's service excellent.
GP surgery review: the-pinn-medical-centre
Title: System works well
Rating: 5 out of 5
Visited: July 2023
Arranged an appointment online through Patchs and received confirmation within 2 hours. Seen promptly with a face to face consultation
GP surgery review: the-pinn-medical-centre
Title: Prompt attention
Rating: 4 out of 5
Visited: July 2023
Got a emergency appointment on the day. And the doctor commenced various tests etc. Blood tests . Referral to the hospital etc. Luckily when I went to reception I had the blood tests done immediately.
GP surgery review: the-pinn-medical-centre
Title: Certainly would say Great practice
Rating: 5 out of 5
Visited: July 2023
Through patch got my appt same morning saw the doctor  who cared and asked in detail the problems and how poorly I was feeling 
Checked me and then suggested medication and assured me the medicine would work and if any problems arise I would be seen straight away
I feel much better now and I am sure the practice is keeping an eye on my health and improvements

Very pleased with Pinn medical surgery
GP surgery review: the-pinn-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
My doctor gave me plenty of time for my review. She was most reassuring. The blood test and results procedure was very efficient.
GP surgery review: the-pinn-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Left a message for surgery in the morning.  Within 2 hours, was phoned and being asked to attend an appointment on the same day.  Very nice and proficient doctor.  The only negative was that she was running late and therefore my appointment was an hour after it should have been.
GP surgery review: valentine-health-partnership
Title: Good Experience
Rating: 4 out of 5
Visited: June 2023
The Doctor I saw has been trying very hard to get to the root of my illness and kept me informed by text of referrals and test results.
GP surgery review: valentine-health-partnership
Title: Good practice
Rating: 5 out of 5
Visited: June 2023
I was explained everthing that was going to be done clearly. I was made comfortable.  The staff were approachable. Very Knowledgeable.  The place was nice and cool.  I was attended to within the time frame.
GP surgery review: valentine-health-partnership
Title: Great receptionists
Rating: 4 out of 5
Visited: May 2023
On most occasions have had wonderful experience when talking to the practice’s receptionists, particularly the one I spoke to this morning - great voice, polite, respectful and knowledgeable.
GP surgery review: valentine-health-partnership
Title: Friendly and helpful
Rating: 5 out of 5
Visited: May 2023
I phoned the practice late in the morning expecting to have a long delay in getting an appointment, but the receptionist was friendly and helpful and arranged an appointment quickly. Thank you.
GP surgery review: valentine-health-partnership
Title: Helpful receptionist
Rating: 5 out of 5
Visited: May 2023
I phoned the practice today to book an appointment. The receptionist was very pleasant, efficient and helpful.
GP surgery review: valentine-health-partnership
Title: Great GP phone appointment
Rating: 5 out of 5
Visited: May 2023
Once I got the GP appointment to be on the same day phone appt, I got very good outcome from speaking with the GP. The problem is that it has been very difficult to get any appointments and the e-consult from is confusing. It asks how long are you going to be ill? How on earth would I know that? And it doesn't ask how long I have been off sick so far, which it should ask. I filled in the form after being sick for 7 days and I got an appointment a week after that, which would have forced me to go back to work whilst unwell. I am a nurse working in operating theatres, so going to work unfit would be dangerous. Luckily I got a phone appointment today, but I had to use two phones to have any kind of chance to get on the phone que with any chance of appointment. Previous day I called 8am too and there was nothing available. Now, if you wonder why people with serious health issues do not come forward, one reason definitely is that there are no GP appointments of any kind available.
GP surgery review: valentine-health-partnership
Title: Excellent Service
Rating: 5 out of 5
Visited: May 2023
I have numerous medical conditions and I know I can be a difficult patient. 
But all the staff at Valentine's assist me where possible, and I'm extremely grateful. 
Both at Ferryview and my local surgery Holbourne Road
GP surgery review: valentine-health-partnership
Title: Very attentive and considerate staff
Rating: 5 out of 5
Visited: May 2023
Just had an appointment today, got to the practice at 8:10am and booked to be seen at 9:40 by my doctor at the holborn road. 
From the reception desk to the doctors, I don't have anything to complain. Always so nice and attentive, it's a pleasure going there.
GP surgery review: valentine-health-partnership
Title: Quick response to problem
Rating: 5 out of 5
Visited: May 2023
The practice officer dealt with the problem I experienced submitting a weekly blood pressure monitoring form quickly and efficiently. The doctor reviewed it and responded quickly which reduced my anxiety enormously. This was all greatly appreciated.
GP surgery review: valentine-health-partnership
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Always find an excellent receptionist team dealing with phone and face to face at the branch at Holburne  road