janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: unity-health
Title: Excellent service and highly recommend
Rating: 5 out of 5
Visited: August 2023
Thoroughly excellent service by all concerned. Telephoned first thing to report an acute medical issue and call answered after only a short wait. Placed on list for duty doctor and called back within 15 minutes to confirm a face to face appointment for late morning. Excellent, thorough and listening consultation with GP leading to diagnosis and treatment plan.  Prescription processed and picked up within half an hour of consultation. Thanks to all for thoroughly professional and considerate care. Could not have treated any better and highly recommend.
GP surgery review: unity-health
Title: Prompt Referral Solved My Problem
Rating: 4 out of 5
Visited: November 2022
Upon phoning NHS 111, I was told that my symptoms were serious and that I needed to see a doctor. NHS 111 contacted Unity Health on my behalf and arranged an appointment. Despite a failure of communication between NHS 111 and Unity Health, I was seen by a Unity Health GP the next day who confirmed NHS 111's concerns and arranged an appointment for me at York Hospital within the hour. This GP brought the consultation forward at considerable inconvenience to herself to expedite access to hospital care. I think she worked through her lunch break to do this. The consultation was thorough, gave me plenty of time to describe my symptoms and gave me a full run-down of the suspected medical condition in terms I could understand. This imparted confidence. The GP's manner was friendly, reassuring and professional. There was genuine "two way communication". I was seen at York Hospital as an urgent referral where specialist medical attention resulted in the exclusion of a potentially life-changing disability. The Unity Health Receptionist and Triage Nurse were also crucial in facilitating my access to this care. Both acted swiftly and effectively to get things moving and dealt with me in a friendly and supportive manner. First-rate care.
GP surgery review: unity-health
Title: Unable to type never mind diagnose!
Rating: 1 out of 5
Visited: November 2022
The health care professional who ran my appointment left me in tears. The individual didn't do anything other than sharply reply with, "What am I supposed to do then?" when they realised it is not a quick fix case. It may be complex but I believe in future, patients should be assigned to a professional with the expertise to deal with their individual case or be referred to a specialist like I have done in the past with a previous GP office. I feel like I have been seen as an inconvenience rather than a patient.
GP surgery review: unity-health
Title: Terrible experience
Rating: 1 out of 5
Visited: July 2022
Our first visit on 08/07/2022 as students was a terrible experience. My partner was in pain and we were only 3 minutes late for our appointment that GP did not accept to see her despite being at her office having no other appointments. It was a shocking moment and is unbelievable that a doctor does not care about your health. We will change our GP, definitely.
GP surgery review: unity-health
Title: Poor treatment of patients
Rating: 1 out of 5
Visited: March 2022
Ridiculous treatment by reception - had a blood test taken in February and was told I had to see a doctor to discuss results when I rang for results, I was told I could not have a phone appointment but had to come in person. I queried this because it meant time off work to attend, but was arrogantly told the reception knew what they were doing. I then had to wait 3 weeks for the in person appointment. I turned up, waited an extra 25 minutes because they were running late, saw GP who said results all clear, bye. In the past when results have been clear I have been told over phone. I had 3 weeks of worrying that something was wrong because I was told the results had to be discussed in person.
GP surgery review: unity-health
Title: Outstanding Service
Rating: 5 out of 5
Visited: January 2022
I would  like to pay my respects to the staff at Unity Health. I have dealt with receptionists, a nurse and a doctor over the past week and all have shown the highest standards of professionalism, courtesy and empathy. I would have no hesitation in recommending Unity Health to family and friends and congratulate the practice on the outstanding service I have received in what has been, for NHS staff, a most difficult time.
GP surgery review: elvington-medical-practice
Title: Unorganised Practice
Rating: 2 out of 5
Visited: September 2023
Every time I go to get my repeat prescription, it never seems to end up at the pharmacy. I end up being the middle man having to remind Elvington medical practice to send my prescription to my pharmacy.

Pure frustration from using there repeat prescription services
GP surgery review: elvington-medical-practice
Title: Wonderful surprise
Rating: 5 out of 5
Visited: February 2023
I had a wonderful surprise this week. I received a text message informing me that my medication was ready to collect from the dispensary at the practice.  For some time I have had to wait 2 weeks before collecting my prescription but this time it was just 2 working days!  I gather from their website that they have being working hard to get on top of it all.  What ever they have done, it seems to have worked. Thank you for your fantastic efforts.
GP surgery review: elvington-medical-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: February 2023
The surgery at Elvington has, in my opinion, a fantastic structure, that is fit for purpose and strikes the right balance between acute and routine appointments. 

For acute problems, my family has always been seen the same day. Just today, my son came home from school with an acute issue and even calling the survey at 16:15, a GP saw him before 18:00. 

It is a great example of how things can be done. If there is common sense by both surgery and patient, everyone can have their needs attending to in an appropriate way.

Thank you, and keep up the great work!
GP surgery review: my-health-group
Title: Poor practice, Dismissive Practices and Unfit for purpose
Rating: 1 out of 5
Visited: October 2023
Contacted the practice to ask for a doctors appointment. Without asking any further questions the response from the practice is “As you have heard we are not offering any doctors appointments as we are in a critical situation. Can you call back on a later day”.
Since MyHealth took over the practice the service level, quality of care, healthcare resolution and access to healthcare have plummeted. MyHealth are a poor healthcare provider.
GP surgery review: my-health-group
Title: 6 week wait for standard GP appointments
Rating: 3 out of 5
Visited: May 2023
Wait time for standard GP appointments is minimum 6 weeks which is three times longer than the 2 week NHS aim, and website for appointment and prescription requests etc is only usable during surgery opening hours which is very inconvenient and unsatisfactory, assume there must be a shortage of GPs, reception staff are courteous.
GP surgery review: my-health-group
Title: Reception
Rating: 3 out of 5
Visited: May 2023
I came into the Strensall Southfields Road practice on 5th May 2023 at 5:30pm wanting help with an item from a prescription that I couldn't get hold of, the person that served me was helpful and spoke to the G P who asked her to ring a few pharmacies to see if they had it for me, however when she asked her 2 colleagues how to go about this one said you're not doing that we don't have the resources and the other said she'll have to go round them herself you'll have to get another prescription printed which isn't very professional when 'she' is stood there and can hear what is being said and is actually quite rude.
GP surgery review: my-health-group
Title: Horrendous
Rating: 1 out of 5
Visited: October 2022
Unable to speak to a doctor, see a doctor and have any contact with a doctor. Have to wait over 4 weeks for any form of contact. Ridiculous
GP surgery review: my-health-group
Title: Same day appointment after leaving message
Rating: 5 out of 5
Visited: August 2022
I contacted the surgery through the online appointment service, was called in the early afternoon and seen at 5:30pm. Staff were helpful and kind. Appreciate the service so much.
GP surgery review: my-health-group
Title: Online service
Rating: 1 out of 5
Visited: July 2022
Trying to refer myself online to get a doctor's appointment.   Online site doesn't open until 7am.  I start work at 7am so cannot use this service.   Would call doctors from work but cannot stay on the phone for the long duration needed for answering.  Going abroad in two weeks and really would like to see doctor before I go but thinking this is highly unlikely.  I'm a shift worker.   Why are surgeries not moving with the times and having evening and weekend appointments.   To be honest any appointment would be good.
GP surgery review: my-health-group
Title: Terrible
Rating: 1 out of 5
Visited: June 2022
Terrible appointment system and couldn't even give me a time after several calls. three texts over a bank holiday to tell me the day but no time. Clueless, unfriendly staff with zero bedside manners, or manners at all actually. Me and one other spent 20 mins trying to find the place which wasn't even signed and then had to call to be let in. Just a terrible, stressful experience and they shouldn't be allowed to profit from the NHS in this way.
GP surgery review: my-health-group
Title: Dreadful surgery
Rating: 1 out of 5
Visited: June 2022
I am so frustrated and becoming increasingly angry with the practice at this surgery. It's impossible to see my GP and I'm struggling with 'online consults' where I have to speak to so many different people i.e. locum doctors, and pharmacists who neither know me nor my particular problems or my medications.

I find it extremely embarrassing having to discuss some intimate issues with complete strangers, and stressful when they can't find the information needed to make changes to my medication following blood tests.

Moreover, I'm angry that there will be no more face-to-face appointments and no one even bothered to inform me. I had to find out when I visited the surgery. Also at this visit, I asked for a dossette box for my many medications but was questioned publicly and loudly by a receptionist about my reason for the request. I'm already embarrassed that I'm disabled and unable to complete certain tasks like fine movement in my fingers whereby I have to fiddle around with medication blister packs and keep dropping the tablets.

The surgery has certainly gone downhill!
GP surgery review: my-health-group
Title: Prompt action taken
Rating: 5 out of 5
Visited: April 2022
I cannot thank staff enough for helping me get my b12 injection before I go on holiday. 
It was my oversite it was late and I asked if anything could be done to expedite my appt. Reception staff were happy to ask the nursing staff if they could fit me in and happily Stamford bridge came up trumps. 
Thanks so much to you all. You really have made my day all of you.
GP surgery review: my-health-group
Title: No Doctors Call back
Rating: 3 out of 5
Visited: April 2022
Booked a Doctors Call back and arranged for Monday 11th between 3pm -6pm No Call Back  called into surgery Tuesday morning to be told couldn't see any appointment for Monday Receptionist booked another Call Back for Thursday 14th at 3:45pm  called surgery at 5pm
to say still hadn't any call back receptionist said that they will try and arrange another appointment but couldn't give a date but will ring me sometime  doesn't give you much confidence in Myhealth Its no wonder people are going to A & E direct
GP surgery review: pocklington-group-practice
Title: Excellent service today
Rating: 5 out of 5
Visited: April 2023
My doctors appointment today resulted in me making an additional appointment at reception to see a nurse and being helped by dispensary staff.
My entire experience could not have been better, irrespective.

(Please be advised, my response to the last question would ideally be N/A).
GP surgery review: pocklington-group-practice
Title: Caring service
Rating: 5 out of 5
Visited: March 2023
The reception staff are always caring, they are busy but never too busy to help you. They are polite and know what to suggest in different situations. The nurses are very gentle, they are kind, knowledgeable and helpful. The GPs are often booked up in advance, but if you really need to see one, there is always a space - I cannot recommend this surgery and all of the staff highly enough. Thank you!!
GP surgery review: pocklington-group-practice
Title: Very efficient service
Rating: 5 out of 5
Visited: February 2023
Initially contacted online and contacted back promptly followed by highly efficient service from reception, clinical staff and secretaries regarding referral. Very happy with level of service received from all staff members.
GP surgery review: pocklington-group-practice
Title: Repeat Presriptions
Rating: 0 out of 5
Visited: July 2022
Why it that you can only get 28days pills on a repeat prescription - thats not been a full months. Our local GP Surgey is now so busy as lots of new housing in the past 10years plus staff shortages. Repeat prescriptions now need to be ordered 10days in advance. If pescriptions could be for 2 months supply it would cut this delay, assist everyone and save on staff costs. But apparently, no, we are all in severe danger of causing harm to ourselves if we were given 2 months supply. Really ??
GP surgery review: pocklington-group-practice
Title: Compliment on efficient and professional service
Rating: 5 out of 5
Visited: June 2022
Earlier this year I had reason to contact Pocklington Group Practice regarding 3 minor issues. The service I received was swift, professional and accurate. The GPS seen in person or spoken to on the phone, the tests, the receptionist and pharmacists all provided a friendly quick and professional service.
GP surgery review: york-medical-group
Title: Thank you
Rating: 5 out of 5
Visited: March 2023
I am fully aware of the fact, that the NHS is in trouble. However, from my own experience, the surgery and the hospital treated me extremely well. Thank you to all of you. Ingrid
GP surgery review: york-medical-group
Title: appointment system poor
Rating: 1 out of 5
Visited: March 2023
So I had to phone a separate company (klinik or something like) to the doctors for an appoiment, after a long wait, would have been quicker to walk to doctors and wait to be seen, I was told they would send me a link, I've to fill form out and a doctor would call in 24hrs, so Iwas sent a form which I'd already filled in, I'm still waiting over 7 days later. Have realised now after speaking to locals (as I'm originally from Harrogate that doctors in York are terrible to get appointments at, this system is really bad! Why fetch another party in to extend waiting times, especially one that doesn't work! I'm no longer going to try, it shouldn't be complicated to get an appointment, I'll just let my health deteriate, this society is becoming a privatised hell, not for me!
GP surgery review: york-medical-group
Title: Didn't even call Back
Rating: 1 out of 5
Visited: January 2022
Logged an appointment using Klinik for my elderly father and nobody even called back. The repeat prescription service is a joke as you cannot order half of the meds online and they seem to have too many patients to get an appointment. Patient care out of the window these days.
GP surgery review: leven-&-beeford-medical-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: August 2022
The staff are always very polite, always have a smile and willing to help either face to face or over the phonr
GP surgery review: the-medical-centre,-driffield
Title: Lack of care
Rating: 1 out of 5
Visited: October 2023
Today my grandchild(13months old) needed to see a dr, we were told no appointments were available.  And to take the child to hospital. The hospital was appalled that the child was not given an appointment .  Children under 2years old should be given priority, not sent 20 miles , when poorly, to the nearest hospital, putting strain on  busy A&E departments.
The standards of practice at Cranwell Medical Centre are now low, that we almost have no GP service.
GP surgery review: the-medical-centre,-driffield
Title: Unhelpful receptionists
Rating: 2 out of 5
Visited: October 2022
The doctors and nurses here are lovely. The problem is you need to get past the receptionists first. They are rude, abrasive and unhelpful. One of them even passed negative comments on a sample I was asked to hand in. People should feel welcomed and trust in their confidence but unfortunately it is the exact opposite. Myself and friends and family all dread having to contact this surgery because of this.
GP surgery review: the-medical-centre,-driffield
Title: Great visit
Rating: 5 out of 5
Visited: August 2022
I have recently moved to the area from the East Midlands and this is the first time I used the practice and I just wanted to say I was in to see the Dr on time and walked away extremely happy even receiving my prescription in the practice which has never happened. Cannot stop telling everybody to move closer to me as it was a breath of fresh air visiting. Thank you
GP surgery review: the-park-surgery
Title: waiting for call back.
Rating: 2 out of 5
Visited: October 2023
on friday(6th) i waited all day for a call back but none came.
i rang to discuss my problem after speaking to a doctor on monday (2nd).
an update on my prescribed medication was required as I needed to know whether to continue with it or not as i’d followed instructions given.
GP surgery review: the-park-surgery
Title: Refused to see me for an appointment about pregnancy
Rating: 1 out of 5
Visited: September 2023
I contacted the doctors through the online form early in the morning and explaind what the issue was that has occured for over a week now. A few hours later I recieved a text message saying that there was nothing that can be done and my last bloods showed that my hormone levels are normal. ( the doctor told me at the time that this changes all the time and is not reliable from month to month). Further more the NHS website said to contact the GP, as early as 3 days for the issue that I've got. So because of this I called to find out why I couldn't see a doctor, as I am concerned about my health issue. The receptionists response was absolutely absurd, rude and uncalled for, she laughed at me and stated, that she failed to see why I was concenred. I responded with, the NHS website told me to call the doctors and this has been going on for over a week. She then hung up on me. 
I am in the process of changing doctors and when did receptionists go to medical school! I was left feeling as though I'd done something wrong by trying to seek help.
GP surgery review: the-park-surgery
Title: A professional, clean, modern practice. 5 Stars.
Rating: 5 out of 5
Visited: September 2023
Easy parking within the surgery grounds, and very good access to the building with two very good entry points. Access to a good ‘overworked’ pharmacy that is suffering from the Uk wide 'under supply' of pharmaceutical items. The pharmacy has been let down by its third party 'text when ready service,’ which it is aware of, and remedying. The pharmacy still provides a very good service. 

Both in person, as well as through telephone communication, I have always found the Park Surgery admin staff very helpful. The Dr’s and Nurses are dedicated to their profession, which reflects well within the practice. The Park Surgery call back service has worked every time for me, as has the online service for ordering repeat prescriptions.

Latterly I’ve had reason to overburden this excellent practice, and not once have they let me down (their referral and follow up system for contacting consultants is second to none.) 

For those who drive; the Nafferton Practice is also a brilliant back up that is able to offer appointments upon request, as well as issue prescriptions through their pharmacy. 

I would urge those who do find fault with the practice to consult with them to sort out their grievances, bearing in mind that every practice throughout the Nhs system has had to contend with the constraints of two years (rolling onwards) of the Covid Virus.

Patients, and patience is definitely an odd mix when illness happens. We are all human ...
 
Yours Aye
Gratefully ...
GP surgery review: the-park-surgery
Title: Terrible place
Rating: 2 out of 5
Visited: September 2023
Hard to get through too , I’ve had to make complaints about treatment and avoidance of contact and even prescriptions for my sons severe asthma medication, too medical board etc before , get hung up on when just on hold a lot. Quite dirty inside cobwebs in ceilings 
Can’t even send you numbers to send pictures through too for chemist referral, can’t get an appointment , some quite rude staff too 
If we could move surgeries we would but our catchment area won’t allow 
Joke of a place 99% of the time
GP surgery review: the-park-surgery
Title: Trying to get GP appointment at Park surgery Shirley
Rating: 1 out of 5
Visited: August 2023
Called at 8.00 message all callers busy. Tried several times at 8.02 was 30 in the queue. Have given up will try again in a week. They contacted me to arrange an appointment for results of a test which may be urgent but Park Surgery seems not to care. Disappointed with the very poor/appalling  management of appointments.
GP surgery review: the-park-surgery
Title: Horrific practice
Rating: 1 out of 5
Visited: May 2023
Drs are incompetent, they cannot work with other NHS services and are unaware of what other services in the NHS provide. Well known joke of a surgery. Nurses and reception staff are great but god help you if you are unlucky enough to get a Dr. 13-14 times I’ve been with the same issue, told to try an NHS service by the Drs twice now, a service that has twice said they don’t / can’t with help and the Drs need to sort it out. Referral to specialist wasn’t made after being told it would be, took 3 weeks and yet another appointment with a lovely nurse who actually looked at the issue and made the referral. This Drs is grossly incompetent on a significant amount of levels.
GP surgery review: the-park-surgery
Title: Great appointment system
Rating: 5 out of 5
Visited: March 2023
The new system of submitting a request online is brilliant. You submit information about your problem securely online and receive a message back with appointment times to choose from if it’s not an issue that needs to be dealt with immediately or same day appointments for issues that do need to be dealt with quickly and it is all so efficient. No battle of trying to get through on the phone at 8am to find out there’s no appointments left! Under this new system, I have received telephone appointments the same day where needed and also had face to face appointments the same day where needed too, meaning problems are treated quickly. I’ve also had the option of choosing appointments for non- urgent problems at a time convenient to me. I have been able to speak to my preferred GP each time and, for the same, non urgent problems, it’s meant that the care I’ve had is consistent and the GP is familiar with me. Every member of surgery staff I’ve dealt with have been professional, supportive and helpful and I would highly recommend this surgery.
GP surgery review: the-park-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: February 2023
Where do I start! They do not want patients, put as many hurdles in the way as they can. Don’t try to phone, they hate them, never pick up. The online form is terrible.
They have not decided to refuse Ventolin inhalers on repeat prescriptions! After 25 years I’ll have to buy them online. Shocking practice, it just gets worse and worse.