janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: station-street-surgery
Title: Unhappy
Rating: 3 out of 5
Visited: November 2023
I’ve been with this surgery for many years and I’ve loved building a good relationship with my dr it really helps my mental health to have a dr who understands you as a person, however this year has to be the hardest year with the surgery, there’s been so many changes happen and no consideration to people like myself who struggle with change? It started with prescriptions over the phone granted this was a process that was warned about however a few months ago I was told this now isn’t dealt with by receptionist I have to use an app I was physically in the surgery needing my prescription put in and it was awful and extremely stressful situation for myself? Then my medication reviews I speak to one dr only because he understands my medication and me so he knows when it’s working or when it’s not and now I can’t speak to him I have to speak to a clinical pharmacist who doesn’t know me or how I am, I have no previous with dealing with this person and I hate chance but when I questioned this and asked to speak to my drs the receptionist acts clueless like I’m being disruptive but respectfully I don’t like change and as soon as I asked about leaving a review the exact response was why becuase you can’t speak to your dr? 

How rude is that? I should have the right to review situations without judgement? 

I’m horrified that I have to say I wouldn’t recommend the surgery after I’ve spent so many years singing the praise, I’m really unhappy with the lack of service the lack of respect and the lack of understanding 

I should have the right to be allowed to book with who I feel comfortable talking to, I don’t feel like my mental health should be dealt with anyone who I don’t know or don’t feel comfortable with and I shouldn’t be told I’m not allowed to
Book with someone? 

It’s my health so I feel like this should be my choice who I trust? 

It’s making me anxious and my appointment isn’t until Monday 

I feel forced into changes when I don’t deal well with spontaneous changes I like to be notified 

These changes were made and people like myself who struggle with changes will not be coping then I’m made to feel bad becuase I’m about to have a meltdown at the counter because I prepared for one situation now I’m told it’s going to be a different way? I’m furious to say the least 

I think clients should have a say about who they want to speak to
I think changes should be sent out
Either via text or email so
That patients are aware things will be changed and clearly inform people what changes will happen and when they will be changed over
GP surgery review: station-street-surgery
Title: Very helpful.
Rating: 5 out of 5
Visited: April 2023
Contacted the Surgery to get help with locating an inhaler from Pharmacy. By the end of the day the item had arrived at home. Thank you for your help.
GP surgery review: station-street-surgery
Title: Small , caring and responsive practice
Rating: 5 out of 5
Visited: January 2023
When my husband was very ill at home with a chest infection / bronchiectasis in January  I emailed and spoke to the practice . After some discussion they arranged for a doctor to visit that day and we avoided having to go to Casualty . There are very few practices these days that provide such personal and responsive care . You are the most caring practice in this area
GP surgery review: the-atherstone-surgery
Title: Open surgery Friday 31/03/2023
Rating: 1 out of 5
Visited: March 2023
Turned up early for open surgery. One window open. Waited in queue whilst query dealt with at window. (5 min approx.) Opened another window to be told to come back to surgery at 10.30am for appointment which was 1.5 hrs away. 
When I did return to the surgery 15 min. before appointment time I went to check in on the automated check in I was informed I was to early and was to go to check in desk where I then had to rejoin a queue. By the time I got to check in my appointment time had passed.
I had previously been to the surgery two days before to pick up a prescription and tried to make an appointment for my own doctor (2 weeks waiting) and was told to come on the Fridays open surgery.
I know open surgery days can get busy but surely there's a more efficient way of dealing with the public.
It would have been better if I could have phoned on the morning of open surgery to get an appointment for that time instead of visiting the surgery twice. Good job I'm well enough and young enough to be able to be mobile.
Went back to surgery today(5/04/2023) to request some HRT tablets for my partner. Prescription widow was half open but receptionist at desk. I opened the window fully so I felt the receptionist could hear me were she closed the window by half again as to say I shouldn't have done that. 
I explained to her the reason for my visit, and was informed that my partner needs to make an appointment for a blood pressure check and she needs to fill a form out to get her prescription if she had no tablets left.
At this point I was getting a bit angry bassed on my previous experience a few days before and bluntly asked 'what form' at which she raised her hand as to say calm down and handed me a form.
Don't no if its the correct form as its for 6 months supply of contraceptives and not HRT.
GP surgery review: the-atherstone-surgery
Title: Personally ,good service
Rating: 4 out of 5
Visited: October 2022
After three years of trying and various receptionists my husband was yet again contracted this morning on his old number, obviously he missed a vital call.I told someone of his current number two days ago.I hope and pray they use the correct mobile number tomorrow as  he is in severe pain . We are both very frustrated.
GP surgery review: arbury-medical-centre
Title: Rubish and don't care
Rating: 1 out of 5
Visited: January 2024
Worst drs ever been a few time when u can get appointment but the gp today was . Well he didn't care at all asked how I knew I had IBS told him my old gps diagnosed me he said they were gve me prescription took my blood pressure never even looked at what it read chucked back in is box on is desk couldn't understand him told me I couldn't have pain in two plaice in my stomach were I said I had them . And finally before I was leaving told me to lift my top and examine my stomach why I sitting in a chair . Also they refer to patients as costumers . Dredfull .
GP surgery review: arbury-medical-centre
Title: Practice going downhill
Rating: 1 out of 5
Visited: November 2023
Went to pick a fit note up only find out that the doors do not open till 9. So now unable to collect note. Website needs to be updated with the information that they are open from 8-9am for phone calls only as this is very misleading.
GP surgery review: arbury-medical-centre
Title: Help is always on hand …
Rating: 5 out of 5
Visited: November 2023
I am being treated for breast cancer, and have just finished my chemotherapy treatment. I am now waiting for an appointment for radiotherapy. In between the end of this treatment and waiting for a date for radiotherapy, I have been suffering some severe side effects, and am still anxious.  I saw my GP on Monday afternoon.  My appointmet was made as soon as possible, after I had spoken by phone to the surgery’s ‘receptionists’ …I know they are not just receptionists now, and I find them to be helpful, patient and professional.  My GP was so very helpful too, sent me for some tests to put my mind at ease and will see me again, when the results have been received. I always feel better when I have visited the surgery and thank my GP too, for the kindness and support I have been given since my cancer diagnosis last December. My husband and I left the surgery feeling much better than when we arrived. Thank you.
GP surgery review: arbury-medical-centre
Title: Rude receptionist
Rating: 3 out of 5
Visited: November 2023
Attended the surgery at 08:45 only to be told they don't open until 09:00 and been like that for a long time.
I saw another receptionist who was really helpful, I asked her what time they opened she said 09:00. I showed her the website which showed opens at 08:00. She said she would let them know and get it changed.
GP surgery review: arbury-medical-centre
Title: Fantastic Service
Rating: 5 out of 5
Visited: September 2023
I have had my share of unhelpful and rude GP staff before registering with Arbury Medical Centre. This practice is definitely the best service I have ever received from the receptionists to the nurses and doctors. 

I understand that everybody calling on the telephone results in long waiting times. I appreciate that Arbury Medical has updated the online form to submit requests. This makes things much easier and reassures me that an admin will respond with helpful advice.

Thank you for treating me with dignity! It makes a world of difference. I will continue to use Arbury Medical for as long as I live in Nuneaton.
GP surgery review: arbury-medical-centre
Title: Wonderful practice
Rating: 5 out of 5
Visited: September 2023
My husband and I have recently registered and have had great care since. The receptionists are friendly and helpful and take the time to listen to the reason why you are phoning. The surgery itself has a calming and friendly atmosphere which is like a breath of fresh air compared with our previous practice. We have both had health checks and when I have been unfortunate enough to need to phone for an appointment I was listened to,treated professionally and with concern, quickly and thoroughly, it makes a great difference to a worrying time when the nurses and doctor are friendly and  I am so pleased we made the move,  my daughters family are also registered here.
Well done Arbury medical centre so glad I have returned I had to leave 28 years ago after moving out of  catchment area at the time. You are all a credit to the nhs
GP surgery review: arbury-medical-centre
Title: Great receptionist
Rating: 4 out of 5
Visited: May 2023
Rang for results and spoke to a really helpful receptionist, she got me a call back from the Doctor within and hour and after speaking to the Doctor I had to ring back to book an appointment to go in to see the Doctor, the same receptionist answered and again was really helpful and very friendly, lovely lady.
GP surgery review: arbury-medical-centre
Title: Wonderful people
Rating: 5 out of 5
Visited: April 2023
Going to this GP was one of the most wonderful experiences I had with the medical field. Everybody from reception were amazing, very helpfull, very polite and happy, ready to answer all of my questions. I felt safe and cared about. I wish we can meet more people like the ones from Arbury Medical Center, world would be a better place!
GP surgery review: arbury-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: April 2023
This was a follow up appointment, to discuss how I am managing my cancer diagnosis.  My doctor was again very patient, understanding and encouraging. I was also made to feel very at ease.  We spoke about the help on offer and I have taken this on board, and am going forward with this.  The practice went out of its way to accommodate my change of appointment time, as it clashed with a bone scan at UHCW. My journey is having its ups and downs, but I am so pleased I am with this practice.  I left my appointment feeling more than a little uplifted.  Thank you.
GP surgery review: arbury-medical-centre
Title: Understanding Doctors
Rating: 5 out of 5
Visited: March 2023
I was recently diagnosed with breast cancer, after quickly being referred by the practice to the George Eliot Hospital Breast Care Unit, and have had 2 operations.  I have been suffering severely with extreme anxiety over the past 12 weeks.  So much so, am unable to eat properly, have panic attacks, can’t settle or sit still, don’t want to see or talk to people etc. I have had fantastic support from my family, friends, consultant and Breast Care Unit, and support from the practice especially when I telephoned and spoke about my condition a few days ago.  Today I visited the practice and saw my Doctor. My Doctor was attentive, listened to what I had to say, gave good advice and help, and most of all assured me that the feelings I have are normal in these circumstances. I was also offered other services, such as counselling if I thought it would help me. Although I have some way to go, I feel some of the weight has been lifted off my shoulders.  I have not just been left to ‘go it alone’ and have contact again with my Doctor in a few weeks, or sooner if I need to. The care I have received from first being referred by the practice to the hospital cannot be faulted.  Thank you so, so much.
GP surgery review: camp-hill-gp-led-health-centre
Title: No Appointments
Rating: 1 out of 5
Visited: January 2023
unable to book an appointment as the receptionist doesn't care to answers the phone, when they do (normally after an hour of trying) answer the phone  they just say all appointments are taken. This has been going on for years with this clinic. Ive even been at the clinic and watched them just ignore the phone till it rings off without batting an eyelid of concern. Get the reception some assistance to focus on the phones early in the morning and not leave them alone unmanaged.
GP surgery review: camp-hill-gp-led-health-centre
Title: Dire practice
Rating: 1 out of 5
Visited: July 2022
The main problem here is the reception team,whose self appointed purpose seems to be making it impossible to see the Dr.Having began calling at 08:00,my call was finally answered at 08:40,only to be told that no further appointments were available.This is what I've come to expect everytime I attempt to make an appointment,even there messages are rude,"your call won't be answered,Thiers no point hanging on!".
The GP is fine,but I can't rate the reception team low enough.
GP surgery review: manor-court-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
After recently moving to this surgery after horrific experience at another nuneaton surgery during my pregnancy. This surgery is breath of fresh air. The receptionists are a credit to the NHS, all of them are friendly, bright and helpful. Helped get my poorly 1 month old a telephone appointment right away and were so helpful and friendly. Can't recommend this surgery enough
GP surgery review: manor-court-surgery
Title: Appointments
Rating: 3 out of 5
Visited: March 2023
It's impossible to get appointments. In the rare instance you can and ask for the doctor to phone you after 2.30pm as your at work and have no reception for your phone. They ring at 10am and then tell your spouse you have to make another appointment as you are not there to answer them and hang up
GP surgery review: the-grange-medical-centre
Title: Great GPs, pleseant reception staff, terrible booking system
Rating: 2 out of 5
Visited: February 2023
Good quality of GPs at this practice. However the booking system doesn't work. For anyone that has a job and can't be on the phone in a queue for ages from 8am you are effectively denied care. I would have to take time off work just to stay on the phone to get an appointment which in my profession is not possible.
GP surgery review: the-grange-medical-centre
Title: Absolutely Appalling!
Rating: 1 out of 5
Visited: December 2022
It is almost impossible to get an appointment! You have to phone at 8.0 or 14.00. when you call at these precise times it comes back and says the queue is full call back tomorrow. I have been trying for several days now! When you call the reception outside of these hours they tell you all the appointments have gone and call back at the above times. These Doctors are failing their patients and ultimately putting peoples lives at risk!  They should be shut down and they have the gall to advertise for new patients when they do not see the patients they have. This needs to be looked at!
GP surgery review: the-grange-medical-centre
Title: Appalling patient care
Rating: 1 out of 5
Visited: November 2022
All appointments gone typically within 2mins of lines opening every day. Unqualified reception staff have power to assess whether a problem "sounds serious enough for an appointment" and most often deny access to services. Rude and unhelpful reception staff.
GP surgery review: the-grange-medical-centre
Title: Close this practice
Rating: 1 out of 5
Visited: August 2022
I had a biopsy at the uhc Coventry. I needed to see a doctor to get pain relief and advice on post biopsy Every time I make a phone call  I would get fully booked answer even though I call at 8am or 2pm .I have connected the gmc to complain about the lack of service from the practice.The gmc has replied and said the practice manager is the person who is incompetent and they only take on complaint's about doctors.i can not get through to discuss the issue with the practice manager so I will continue to raise this until it's resolved.if anyone knows how we can stand together to make higher authority to take action please post a review and hope we can improve the service
GP surgery review: chaucer-surgery
Title: Appointments
Rating: 1 out of 5
Visited: December 2023
I have had 2 messages from chaucer surgery telling me to make an appointment so I can get results from tests I have had,but on both occasions it was impossible to get an appointment. I still don't know whether I need medication or any other treatment. So what am I supposed to do?
GP surgery review: chaucer-surgery
Title: Unrelaible Service
Rating: 1 out of 5
Visited: April 2023
Needed a follow up call after a visit to A&E spent 1 week trying to get through to the surgery to get a call back from the Doctor. Still no resolution. Also explained months ago we required something on record from the surgery to assist with my partners PIP claim, first claim denied, we didn't have the proof, now we are currently fighting their decision. 8 days left to get proof for the mandatory reconsideration. Nothing from the surgery, requested this 28th March. Appalling surgery for service. Would not recommend.
GP surgery review: old-mill-surgery
Title: Best practice in Newtownards
Rating: 5 out of 5
Visited: November 2023
The practice is very good at dealing with you everyone from the reception to the Doctor treatment room Staff all kind and caring very professional. I have never had a problem getting to talk to a Doctor or as in today's case a face to face I think a lot of complaints is people who have to high expectations when you are sick they are the best . Always helpful Thanks to all the staff.
GP surgery review: old-mill-surgery
Title: Terrible attitude
Rating: 1 out of 5
Visited: November 2023
Phoned today to sort my monthly prescription. Receptionist wouldn't let me finish my sentence and pretty much spoke to me like I was a pest. Wouldn't refer my worst enemy to this gp surgery. Had nothing but problems with the Receptionists thinking they are superior to patients. Receptionists speak to you as though you are wasting their time yet it is their job to answer the phone. Absolute joke of a surgery.
GP surgery review: old-mill-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: August 2023
Called at 2.30pm for an appointment for myself and 3yr old. Appointments were given for 3.10pm. Staff are always helpful and friendly nothing is too much trouble. I have always managed to get face to face appointments when needed. Overall a very good service had from start to finish.
GP surgery review: old-mill-surgery
Title: Joke
Rating: 2 out of 5
Visited: November 2022
Been trying for 2 weeks to speak to a doctor. Stomach pains have been keeping me awake at night for a month and I can't get hold of anyone to seek help
GP surgery review: old-mill-surgery
Title: No one available
Rating: 2 out of 5
Visited: November 2022
Been trying for 2 weeks to speak to someone with no success. Either I get the automated response telling me that no one can take my call, or the receptionist tells me that there is no available slots for today and try another day. Stomach pains have been keeping me awake at night for over a month and I can't get hold of anyone to seek advice.
GP surgery review: old-mill-surgery
Title: Not a good practice
Rating: 3 out of 5
Visited: July 2022
Blood test results came though and it eas at least 2 months away to see a doctor for a routine appointment and the receptionist clearly dont want to help and advise to call back on the day but no guarantee
GP surgery review: old-mill-surgery
Title: Doctors are fab! Receptionists are rude!
Rating: 4 out of 5
Visited: May 2022
Called to arrange my blood test form to be emailed to me. Receptionist couldn’t be bothered sighing, moaning about the system etc she said she will get the form emailed to me later today and I asked can I get a time as I have a lady coming to do blood test at 1:30pm.. still didn’t give me a time so I asked again so I can either rearrange my home blood test however the receptionist was so rude when telling me she will get it sent by 1:30pm. I couldn’t believe the attitude. So I said to her there I no need for the attitude and hung up as I don’t have to put up with that from any body. They moan about patients being rude to them however they are equally as rude. The sighing and huffing sounds like she couldn’t be bothered so let’s see if I do receive the form by 1:30pm!
GP surgery review: old-mill-surgery
Title: phone call
Rating: 3 out of 5
Visited: April 2022
I'm writing this whilst still on hold, waiting for reception to answer my call.  I had a telelphone appt booked for 3:20pm, which I had made arrangements for at work, however not called until 25 minutes later. By this time I was unable to take the call. I've now called back  -within 10 mins - and still on waiting for 29 mins.
GP surgery review: red-roofs-surgery
Title: Poor practice
Rating: 3 out of 5
Visited: January 2024
Visited the surgery last week with stomach and back pain had a brief examination and was told come come back in 2 weeks if I still have the pain, absolutely disgusting I would have booked a appointment I'm still in pain and haven't been able to get a appointment over the past 3 days
GP surgery review: red-roofs-surgery
Title: Good practice
Rating: 3 out of 5
Visited: November 2023
Phoned the surgery this morning they answered the phone with in five minutes asked what was my reason for the call told them and they said a doctor would phone me back they did within five minutes I had a consultation and put at ease a to have course of treatment well done red roofs and thank you.
GP surgery review: red-roofs-surgery
Title: Amazing practice. Can not recommend highly enough!
Rating: 5 out of 5
Visited: August 2023
Am not a regular attender to see GPs. But unfortunately this year I have been in a few times and each time, staff, doctors, nurses have been kind, considerate and thorough. Always give me the time of day, and a genuine human touch but also clinically I can not fault them. 
 Considering the pressure health care and staff are currently under, I am continually impressed with the consistency of high quality service for myself, my family and my in laws. Thank you to the red roofs team! You are all doing a fantastic job and you are appreciated!
GP surgery review: red-roofs-surgery
Title: Pathetic GP practice
Rating: 1 out of 5
Visited: June 2023
This practice is literally a joke, tbh. I wonder why its in existence at all. No amount of calls ever gets through and when they eventually do. The receptionist are quite rude to people or talk as if they dont want to be there at all. Whats the point of having such a practice in the community if they offer no help as expected. Planning to change to a more better and passionate place.