janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: broadmead-medical-centre
Title: Horrific Horrific Horrific
Rating: 1 out of 5
Visited: February 2022
I have never before spent my time leaving an online review, however, I feel compelled to do so to warn others from going to this clinic in the future. Select reasons:

HUGELY unprofessional and unhelpful administrative and medical staff, with errors including bloods taken and lost, not calling for results that need to be discussed, ignoring issues in actual medical consultations, not addressing issues when addressed with practice management, straight up googling of a number of basic medical issues that a medical practitioner should know.

Overall, this practice is falling apart for a number of reasons. This is unfortunate and I sympathize with the constraints of the clinic and staff, however, this does not excuse errors that can be potentially life damaging nor the hugely unhelpful administrative staff.

Bottom line for all reading - please keep yourself safe by staying clear of this clinic.
GP surgery review: charlotte-keel-medical-practice
Title: Really muggled up appointments system
Rating: 1 out of 5
Visited: November 2023
It’s really stressful to get an appointment of the flexiblity you need and also if you ask f2f appointment the doctor gives you an appointment for tel consultation they got zero sympathy to the symptoms of the patient. It’s really stressful that their receptionist haven’t got a capability to make appointment themselves, because when they are the first point of contact they would understand the patient problems much better than the gp who will just look on notes and give an appointment for telephone consultation when there is a chest pain and short of breath the patient has. It is ridiculous, i mean the receptionist should be the one who can make an appointment and the doctor who looks at the notes and makes appointment, they can see the more patient in mean time where receptionist can do their job, it is reality messed up how they deal with appointments, 

The doctor just leaves a text with saying they gonna get a telephone consultation with their flexibility so we don’t have to negotiate or anything. As i said this practice has zero empathy to patients 

I
GP surgery review: charlotte-keel-medical-practice
Title: The best family practice
Rating: 5 out of 5
Visited: October 2023
Charlotte Keel has been a huge part of my life. The team are amazing despite the pressure on their time. They all go the extra mile to give you the right care and support, they are compassionate, holistic and very supportive. Always super friendly and approachable and put me at ease. The team were amazing with my son when he had a breakdown during the pandemic and have been so supportive to me. They are such an amazing team and I am delighted to sing their praises.
GP surgery review: charlotte-keel-medical-practice
Title: Busy surgery
Rating: 0 out of 5
Visited: August 2023
I had a little blood come out of my penis. I contacted the out of hours service as it was an emergency. They gave me an appointment for the next day after noon.  
I am disabled and I have very sore back and COPD.  
I went to the surgery and requested a wheelchair. I was informed that there is no wheelchair. I did not bring my wheelchair as I could not find a carer at such short notice. I met a gent who who is a paramedic I was told; not a doctor. I cannot judge the treatment I was given as this was the first time this happened to me.  
I do not understand how 7 doctors attend to 17,000 patients. How 2 telephone receptionist attend to all the callers?
GP surgery review: charlotte-keel-medical-practice
Title: Rubbish
Rating: 1 out of 5
Visited: July 2023
Charlotte Keel have a really annoying practice of giving you a whole day appointment window when you book a telephone consultation. This is annoying enough in itself - it means you have to be on the end of the phone waiting for a call all day, which means informing work that I can't do any important meetings for a full day. The problem must be even worse for people who do jobs where they can't just nip out for a call at a moment's notice.
However, this became even more annoying this week when they didn't ring me during my ten-hour window. I got a text from the GP saying that they'd ring me the next day, but they never did. When I rang the reception asking what had happened to my appointment, I had to wait half an hour to even get through to someone. Once I finally did get through to someone, they told me I'd been rung on the initial day of the appointment (I had no missed call and hadn't been out of signal range, so I don't think so). They then offered me another appointment in two weeks' time. I've already waited two-three weeks for the first appointment, so to say I'm annoyed is an understatement. It shouldn't be on me to have to wait extra weeks based on their error in not calling me back like they said they would.
I also second what other reviewers say about having to queue for ages at the surgery and wait forever to get through on the phone. No matter what time of day I ring, I always end up waiting around 30 minutes to get through. Clearly the staff are stretched thin and it's a saddening reminder of the state of our NHS every time I contact the surgery. I haven't been hugely impressed by the surgery in general, but this poor experience is meaning I'm going to look to register elsewhere.
GP surgery review: charlotte-keel-medical-practice
Title: High standards of care
Rating: 5 out of 5
Visited: June 2023
I am very impressed with the treatment I have received from the surgery for my medical treatment. I was seen to straight away and the communication between the doctors and myself was excellent. The doctors are kind, friendly and knowledgable and made me feel at ease with my condition. I cannot fault the standard of care I have received and am very thankful to them for their quick, professional and caring approach. I would absolutely recommend this surgery.
GP surgery review: charlotte-keel-medical-practice
Title: Wonderful staff
Rating: 4 out of 5
Visited: June 2023
The reception staff are always extremely kind and understanding on the phone.
The doctors and nurses are always great
GP surgery review: charlotte-keel-medical-practice
Title: Very difficult to speak to someone, long waits
Rating: 2 out of 5
Visited: April 2023
I know the NHS is really struggling and it is very apparent at this GP surgery. In person, you have to wait a minimum of 30 minutes to speak to the front desk. On the phone, it's similar. My wife and I are patients and both have had many issues. On one occasion, she had an appointment but when she came they said it had been incorrectly scheduled for the following day. Another time she was told to schedule a test, came for said test, and then was told they couldn't actually give her the test. I have been trying to get my medical records from the surgery for over a week and keep calling, filling in e-consults, everyone just tells me to do something I've already done (sending me links to forms I've already filled out), but no one will get me my records. It feels like a full-time job just trying to speak with someone at this surgery, absolutely exhausting.
GP surgery review: charlotte-keel-medical-practice
Title: Booked a telephone appointment by 111- They did not call
Rating: 1 out of 5
Visited: March 2023
I was booked an telephone consultation with them via 111. They did not call. Seems nhs system is not reliable in the uk.
Came to the uk a month ago (after paying heavy nhs surcharges), registered with a local GP, cannot book an appointment for 1 month now.
Even 111 appointments are ignored by this practice!
GP surgery review: charlotte-keel-medical-practice
Title: Very rude staff, not understanding situation of patient
Rating: 1 out of 5
Visited: March 2023
Staff is very rude , don’t understand importance of sickness , 
We know all GP going busy due to flue but i may seen doing nothing but they don’t give any appointment to patient 
What to do for that ??
Where to go for appointment ??
We are also human as they are
GP surgery review: charlotte-keel-medical-practice
Title: Impossible to see a doctor
Rating: 1 out of 5
Visited: January 2023
I re-registered at the practice recently, as I used to be very happy with them but it seems like things have changed. Judging by the other negative reviews, I'm not alone with my experience. First I tried to get an appointment for a worsening strep throat. I've been told that I'll be referred to a pharmacy and to expect a call from them. I never received a call from the pharmacy and had to contact them myself - it turned out, the referral wasn't made. Next I tried to get an appointment for a long ongoing medical and very debilitating problem via the e-service. After completing a 30min long form, I got a next week telephone appointment on a working day in working hours. Do people expect working people to take off an entire day off to just explain over the phone again what I have already written in the form? I very clearly explained that I need to be tested, which can't be done over the phone. Now, when I tried to cancel the telephone appointment, I've been 8th in the queue, waited for 40min and than, when I got to number 1 in the queue, my call was ended on the other side. I suspect, this was deliberate. I'm now looking to register at another practice asap, as I don't think I will get any appropriate help here.
GP surgery review: east-trees-health-centre
Title: Terrible Receptionists
Rating: 1 out of 5
Visited: December 2023
Unfortunately the receptionists at this practice are awful and seem to be confused with the fact that they are not doctors. It appears they hold appointments at ransom and they deem it appropriate to decide if you are worthy of an appointment or not. I am medically trained myself and find it laughable when they are stating things that are clearly untrue. It is really disappointing to see them treating patients in such a way. Speaking and sending out messages in an undermining manner. This needs to be looked into.
GP surgery review: east-trees-health-centre
Title: Amazing GPs and nurses
Rating: 5 out of 5
Visited: December 2023
The GPs and nurses at this practice really are exceptional. Everyone is always so thoughtful, considerate and warm in their approach. Every nurse I've ever had a blood test with has asked me if I'm afraid if needles - I dont recall nurses at any other practice asking me that! I'm not scared of them at all in fact, but it's such a kind,"above and beyond" little detail. They are all so friendly and reassuring, and explain to me what the tests are for and when I'll get results.
On a sadder note, I've had a consistently poor experience with one receptionist (all the others have been really fantastic). On two occasions I have been asked to book an appointment by my GP, only to have this receptionist tell me it's not necessary. Mercifully I was able to convince her, but it's quite embarrassing and frustrating being put in that position.
GP surgery review: east-trees-health-centre
Title: A caring practice that puts the community first.
Rating: 5 out of 5
Visited: November 2023
In my experience, the reception staff- the front line, deal with people in a calm and considerate way, often under stressful situations witnessed first hand. The doctors & nurses (& reception staff)that I have seen have made me feel valued & listened to. I appreciate them all hugely & give my thanks.
GP surgery review: east-trees-health-centre
Title: Proactive and thorough
Rating: 5 out of 5
Visited: October 2023
A GPs practice is one of those places where we only go when we need to, and often malign because of the time it takes to get through on the phone, how long it takes to get and appointment and so on. What we sometimes fail to recognise is the expertise, professionalism and deep concern for us patients that the GPs exhibit. My experience with Easttrees has shown how good a practice can be. The cliche ‘above and beyond’ certainly applies here. My GP is rigorous in her examination of results, not only those asked for herself but those from my treatment in hospital. She frequently (or as frequently as is demanded by my condition) updates me on results, and provides the sort of back up that is immensely reassuring. I can now forgive a slightly long wait on the phone because this surgery deserves to be popular. By the way, the nursing team and support staff deserve equal praise for their proactive and caring approach. Thank you all.
GP surgery review: east-trees-health-centre
Title: Really good practice
Rating: 5 out of 5
Visited: September 2023
It's a welcoming facility, all the staff are really friendly and I have always received good advice from the practitioners here. Appointment availability is pretty good and communication has been the best of any GP surgery I've been at.
GP surgery review: east-trees-health-centre
Title: Kind and caring staff, good service
Rating: 5 out of 5
Visited: September 2023
I have always had a really positive experience using East trees over a number of years for myself and children. I always find the staff (receptionists, nurses and Doctors) friendly and caring and as helpful as they can be. I did struggle to get through on the phone at times but now using the online appointment request it couldn’t be easier to get an appointment swiftly or other advice. I would recommend this surgery to anyone. Thank you!
GP surgery review: east-trees-health-centre
Title: Impossible to get hold of
Rating: 1 out of 5
Visited: August 2023
Wanted to book an appointment, so went online via the NHS app to find that this practice wasn't accepting bookings via the app (with no explanation).

Spent 35 minutes on hold and progressed 3 places up the queue (mid-afternoon, mid-week) to make an appointment, and gave up. Signed up for a different practice while I was on hold, as this is far from an isolated experience. Surgery clearly not employing enough people, poor service as usual.

If you do ever manage to make an appointment, the medial staff are usually very good.
GP surgery review: east-trees-health-centre
Title: Fabulous experience
Rating: 5 out of 5
Visited: August 2023
I cannot speak highly enough of the East Trees team after my appointment today. 
The reception team were friendly and helpful, both in person and on the phone.
I was offered a choice of appointments after a minimal wait time. 
The GP was professional and efficient but also kind and patient and went above my expectations for an emergency consultation on what must have been a busy shift. 
Thank you to the whole team.
GP surgery review: east-trees-health-centre
Title: Great practice, abominable website.
Rating: 5 out of 5
Visited: August 2023
The pharmacy having failed to include one of my drugs in the prescription, told me I had to consult my doctor to resolve the issue. The phone had at least an hours queue, so opted for making an appointment on the website. During the registering process my email address went wrong, so the confirmation email was going to this fictitious address. Subsequent attempts at retrieving my correct address send a confirmation to the fictitious address! Meanwhile the blood pressure is going through the roof.
  I quite understand though why the NHS has an interest in reducing its work load.
GP surgery review: east-trees-health-centre
Title: A really fantastic practice
Rating: 5 out of 5
Visited: July 2023
I registered East Trees in August 2022 and every experience has been great. It’s extremely easy to make an appointment over the phone, reception team have always been accommodating, paramedic and GP’s have always really friendly and handle my concerns with care.
GP surgery review: lawrence-hill-health-centre
Title: Friendly and caring.
Rating: 5 out of 5
Visited: January 2024
I have been with this practice for many years the staff are friendly and very caring. They make sure that all your health concerned are investigated. I would recommend this practice to a friend or family member
GP surgery review: lawrence-hill-health-centre
Title: Friendly and quick
Rating: 5 out of 5
Visited: January 2024
Seen on same day, friendly staff, felt listened to, and appreciate the advice given, all at a very busy time of year.
GP surgery review: lawrence-hill-health-centre
Title: Excellent practise
Rating: 5 out of 5
Visited: January 2024
My appointment was on time. The nurse was very friendly and professional. The appointment was for a PSA blood test. The nurse noticed I had not had any blood  pressure taken for a while and also that I had not had a cholesterol check for a while also. So she included these into my appointment as well. A very caring response from her.
GP surgery review: lawrence-hill-health-centre
Title: Brilliant health centre
Rating: 5 out of 5
Visited: January 2024
I have been to see nurses on several occasions lately and I can not fault them in any way there helpful and very friendly. So are reception lovely practice
GP surgery review: lawrence-hill-health-centre
Title: Worse practice
Rating: 1 out of 5
Visited: January 2024
If you’re about to die this practice won’t help. This practice the best Dr. Has left them. I took a taxi yesterday as I could drive. I suffer with anxiety and depression I can’t get help from them. They won’t offer me any tables. To get to see a Dr. Is like as if you found a gold. I call up at 8 they answered at 8:45 I ask if I could see a dr. The receptionist said she can’t book me in a Dr could only call me then I had a message from the practice saying I could only see a paramedic lady. I went I could open my eye I had the worst pain I have ever gone through and that was  sinus infection. If I am about to died I know they won’t help.
GP surgery review: lawrence-hill-health-centre
Title: Very goof practice
Rating: 5 out of 5
Visited: January 2024
Went for my c o p d check to see if my inhaler was still the right ones the practice pharmacy was very good and informative
GP surgery review: lawrence-hill-health-centre
Title: Excellent
Rating: 5 out of 5
Visited: January 2024
Excellent Nurses and Some doctors and some receptionist excepted unforseen booking online unavailable. only available by the telephone doctors.
GP surgery review: lawrence-hill-health-centre
Title: Ok for patients that do not work
Rating: 2 out of 5
Visited: January 2024
Can't get appointments as I work from 8am till 9pm so can't make appointment You don't cater for those at work
GP surgery review: lawrence-hill-health-centre
Title: General good practice
Rating: 5 out of 5
Visited: December 2023
The service that I received was excellent, the doctor was prompt, and very polite,
I didn’t feel rushed his explanations was clear and precise.
GP surgery review: lawrence-hill-health-centre
Title: Amazing helpful front desk staff and nurses
Rating: 5 out of 5
Visited: December 2023
Questions answered, help and advice offer, fast and and friendly service. Minimal waiting time, clean facility
GP surgery review: montpelier-health-centre
Title: Terrible
Rating: 1 out of 5
Visited: December 2023
I am a type 1 diabetic, I have been unable to order my insulin during Christmas despite going to my practice 3 times over Christmas. I am without my insulin and in dire straits and now without insulin
GP surgery review: montpelier-health-centre
Title: awful
Rating: 1 out of 5
Visited: September 2023
Every single time I try to book an appointment I have to wait for at least 45 mins on hold before even being put through to reception. The staff I speak to on the phone should not be determining the severity of my issues, and therefore choosing what priority list I am on. 

The online forms never work as there is never availability, so people are forced to waste hours on hold - you are wasting so much of people’s time. We all work, not everyone can just sit around waiting for almost an hour to get through to someone to then be told that the appointments available are weeks away.

It has also happened on a number of occasions where I get through to the reception and have the person dealing with the request just hanging up the phone!! 


This is your staff who are meant to be helping sick and unwell people hang up the phone with no help or assistance after making them wait on hold!! 

This is appalling. This is a national healthcare service, not hairdresser. You need to do better, you need to manage better, and the people on the phones need to be trained better. 

You are playing with peoples health. This is unacceptable. 

The automated message when calling the survey is over a minute long be more concise- why are you wasting more of peoples time??
GP surgery review: montpelier-health-centre
Title: no appointments
Rating: 2 out of 5
Visited: July 2023
Even during coronavirus I could get an appointment, but not now. Now they send us online which never works when I come home at 4pm "Your practice isn’t accepting online requests right now", and I am not going to take time off from work to try to fill the online form at 8 am like woman on the phone said. On their website you can find info about appointments in advance with the link, which shows you log in into Patient access - which has never any appointments there or I am just unlucky. As I am not going to fight with these people for my rights to get the appointment without nerves and even NHS which I contacted doesn't want to help to improve this booking system, saying "NHS England does not control the booking/phone system", it's time to move on and find another practice. I was trying to get appointment in another place online and it worked without any problem even at 5pm.
GP surgery review: montpelier-health-centre
Title: Not helpfull in Relocation
Rating: 1 out of 5
Visited: May 2023
Completed the online application, Im new to the area, currently in temp accomodation in the catchment area whilst a property is sorted, was advised that Brighton doesnt have the same rules as everyone else and my application was rejected.  I was advised to use the drop in cntre where the waiting time was 6 hours plus, this seemed to be a laughing matter for them..

They advised that only a proof of adress was acceptable regardless of the situation, and I should call the GP secretary, which I did, to be told by the same person they had just gone home (at 1445pm)

no a very nice welcome, and seemed blasay in the fact that gov rules dont apply to them. no wonder the reviews on site are all negative about attitude.  Someone in NHS authority really should have a word with them, seems they live in ther own little emporium..

William Smith
GP surgery review: montpelier-health-centre
Title: Great patient and family care
Rating: 5 out of 5
Visited: May 2023
My mother had a chronic condition that left her incapacitated. The team at Montpelier Health Centre always showed love, care, respect and compassion to my mum, myself as her carer and our family. 
Having the designated health navigator was invaluable and paramount to making the systems work seamlessly 
This was our experience with each visit to the surgery, each home visit, yes home visit, or phone call. When my mum required end of life care, the GP and rest of the team were compassionate and asked what her wishes were and these was respected 
We received three phone calls from the surgery after mum's death to ask how we were and to offer bereavement support. We even received a card of condolence through the post. That meant so much and really touched our hearts

Despite the incredible pressures the team are working under, they have never shown that this was and issue and always made us feel like we were a priority

Thank you for your hard work, dedication, resilience and for maintaing the ethos of Montpelier Health Centre
GP surgery review: montpelier-health-centre
Title: Very difficult to book an appointment
Rating: 1 out of 5
Visited: May 2023
Almost impossible to book an appointment. eConsult is already full not taking any more bookings, at 8:45am on Monday morning. Got put in a queue when ringing them (after a very, very long welcome message), but no-one picked up.
I note that their page says they are currently accepting new patients when they clearly do not have capacity.