janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: lathom-house-surgery
Title: Superb service
Rating: 5 out of 5
Visited: August 2022
I got a non-urgent phone appointment in 4 days. Lovely courteous staff. Prompt call from the doctor asking to see me very quickly that morning. Practical solution offered with prompt reassurance and further investigation next week. I also got through on the phone with a query in less than a minute.
Brilliant from start to finish. .
GP surgery review: parbold-surgery
Title: Always helpful
Rating: 5 out of 5
Visited: July 2023
The Staff and Doctors are always so helpful and caring even with simple problems. Nothing is ever to much trouble and the staff always follow up your question and get back to you. Great practice.
GP surgery review: parbold-surgery
Title: Outstanding Care
Rating: 5 out of 5
Visited: January 2022
Having been a patient of many surgeries over the years in various parts of the country,  I have a lot of experiences of different practices. 
Parbold surgery is an outstanding surgery, they listen and take immediate action when needed.
All the staff from reception, nurses and doctors are brilliant.
GP surgery review: stanley-court-surgery
Title: Brilliant
Rating: 5 out of 5
Visited: July 2022
I am lucky with my health, not requiring much interaction with our surgery but I cannot rate them highly enough when I have. The Nurse was wonderful and advised me to make an apt with a Gp. I called on Tuesday speaking to an incredibly polite member of the team on the phone and given a tele apt for today - Thurs, basically within 48 hours - fantastic service. The Gp called me just earlier. Polite, approachable, professional and friendly was my experience and I do not feel that fully gives the credit due. Actually talking to a Gp who not only listens to you but engages with you in a caring natural way is outstanding and a real testament to the outstanding quality of care She and her team obviously strive to give and succeeds in my opinion. Being able to ask questions was so appreciated. Thank you doctor for your time today I genuinely appreciated it, also to your team (The internet doctor is so overrated as we discussed). Ms 28/7/22 08:50 phone apt. (I am unable to leave names of the nurse or the Gp as the review site doesn’t allow - but you know who you are.)
GP surgery review: stanley-court-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: April 2022
I have on several occasion phoned for an appointment and received one same day face to face. I  have been a patient for over 30 yrs and not once has this team of wonderful professionals let me down -the GPS Nurses and reception staff are all fabulous friendly professional efficient and caring and when I speak to friends about the challenges they have with their GP practice I am even more grateful to be a patient of Stanley Court. Whatever and whenever is needed the team always deliver truly top class in every way even down to  the phone system which offers to keep your place in the queue and call you back !! Marvellous people all round thanks to each and every one of you xxxxx
GP surgery review: tarleton-group-practice
Title: Rude staff on phone
Rating: 1 out of 5
Visited: July 2022
Unhelpful rude staff on the phone. Expecting me to wait for a call over 2 weeks away for a medication review that I need to take daily. Because the staff member is on holiday.
GP surgery review: aughton-surgery
Title: Misinformation and no action
Rating: 1 out of 5
Visited: July 2023
Following the death of my mother I travelled from southern England to deal with her affairs including registering her death. I had a limited time window to do this in.
Her care home advised me that her doctor would need to verify the death and then pass to a medical examiner for verification before sending to the registrar, after which I could register the death.
For two working days after death I phoned the practice on several occasions and was given different answers on all occasions, all of which it turned out were incorrect. These included being told the doctor only needed to sign (ie no medical examiner), that the medical certificate would need to be collected from the surgery, that action would happen that day and I would receive a phone call to confirm (no call)
After initially being told at the start of day 3 that the issue was with the medical examiner, during the day things became clear. Firstly the doctor had not taken any action on the case for 2 working days, secondly the only location of data to give accurate customer feedback on progress was in the doctors emails which others did not have access to. Once the process started with chasing from myself, the care home and funeral directors it was completed in less than 4 hours!.
The recorded message on the surgery phone asks callers to treat staff with respect. If the person talking to you on the phone either has inaccurate information on their systems, doesn't know the process or is fobbing you off then this is very difficult to comply with.
GP surgery review: aughton-surgery
Title: Lack of support
Rating: 0 out of 5
Visited: June 2023
The lack of support my partner has received from this practice with regards to their mental health struggles is completely undignified, in my view.  
Numerous visits and there was only one doctor who actually listened to their needs. Everyone else has focused more on their computer screen, typing than actually sitting back and listening to what is being said. The only question focused on is are you having suicidal thoughts.  
It is extremely difficult for a person to open up about their battles within their own mind and I feel that most of the doctors in this surgery have contributed to further doubt, anxiety and avoidance to speak out again. Absolutely disgusted in this service.
GP surgery review: aughton-surgery
Title: Great practice normally
Rating: 5 out of 5
Visited: May 2023
I visited today and have to say normally very happy and always praise the practise, however attending an appointment today with a gp wasn’t a great experience, very rushed, and typed all the way through appointment, no eye contact and felt as though she couldn’t care less just wanted me out, felt like I was an inconvenience, even though I was 40 minutes late going into the appointment as she was so behind To top it off she left an item off my prescription so had to call back, receptionist very apologetic but professional and polite as always.  But as I said normally all ok, won’t be using the doctor in question again.
GP surgery review: aughton-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: January 2023
Great experience with resident Physiotherapist who was very focused, clear about the nature of my problem and presented a clear way forward for me.  This helped psychologically.   Credit also to the practice doctor who arranged the appointment herself during a telephone consultation.
GP surgery review: aughton-surgery
Title: Education Event
Rating: 5 out of 5
Visited: September 2022
I was invited to a Menopause Education event at the surgery. It was led by a delightful consultant gynaecologist who was extremely engaging and it was such an informative session with lots of time for questions. I was really impressed that the surgery holds such events and felt very lucky to have the opportunity to attend.
GP surgery review: aughton-surgery
Title: Lovely practice
Rating: 5 out of 5
Visited: March 2022
This is a lovely practice and the staff go out of their way to help. Over the last few months I have consulted with some of the GPs, an ANP, 2 practice nurses and a student nurse. They have all been extremely helpful, kind, caring and professional. The reception team work very hard and try to help as best they can. Considering the extreme pressures the NHS is currently under I think this surgery provides an excellent service - thank you to each and every one of you. Your efforts are not unnoticed!
GP surgery review: ormskirk-medical-practice
Title: Fabulous practice, have always had a positive experience.
Rating: 5 out of 5
Visited: December 2023
I have been poorly for about a week, being a teacher I can't always make or attend appointments. I took the day off after losing my voice and went to the practice at 3pm. I got an appointment with the duty doctor within half an hour due to the amazing receptionist realising how unwell I was and phoning him. I got sorted within 15 minutes and now have the medication I need. I've never been turned away even when appointments have ran out at 8am. Thanks for all your help.
GP surgery review: ormskirk-medical-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: April 2023
go above and beyond. helpful, supportive, don't cause unessary stress. g.p's all great easy to talk to, all office staff wonderful, excellent phone system. repeat prescription staff amazing even when under pressure and busy. been a patient here for 25 plus years and wouldn't dream of leaving.
GP surgery review: ormskirk-medical-practice
Title: Totally professional
Rating: 5 out of 5
Visited: April 2023
Joined a queue of 22 on the phone.Told Surgery would phone back,which they duly did within 10 minutes. Appointment with Doctor obtained within 2 hours. Superb service. Well done all in these difficult times.
GP surgery review: ormskirk-medical-practice
Title: Excellent
Rating: 5 out of 5
Visited: March 2023
Brilliant service from a dedicated and professional team. They go beyond what is needed to help. Very happy.
GP surgery review: ormskirk-medical-practice
Title: Excellent lifesaving service
Rating: 5 out of 5
Visited: December 2022
There is so much bad press regarding the NHS, yet I have only experienced excellent service from My GP practice.  Without the service of this practice, I do not think I would be alive today.  Many, many thanks for all the kind, professional service and care shown to me, and I would like to wish you all a very merry Christmas and happy New Year
GP surgery review: parkgate-surgery
Title: Really bad
Rating: 1 out of 5
Visited: September 2023
Can't get an appointment, been trying for over a month. There is no available slots ever, and the 3rd party service they use to book appointments has never ever worked for me. I have tried to use it upwards of a dozen times and it has been unavailable every single time, over the spot of weeks and weeks.
GP surgery review: parkgate-surgery
Title: Impossible to get appointment
Rating: 2 out of 5
Visited: July 2023
The DRs here are okay but it's actually impossible to get seen. They done put appointment time slots on the patient access app, you're no longer able to phone up for an appointment and are meant to use a website.. this website is basically always 'temporarily unavailable'. You can not get an appointment here. People's health is constantly undermined.
GP surgery review: parkgate-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: December 2022
Thank you to all staff at Parkgate Surgery for all of your help, always happy to help and the GPs excellent. Been here for years never had a problem.
GP surgery review: the-elms-practice
Title: Fantastic Surgery
Rating: 5 out of 5
Visited: August 2023
I had an extremeley positive experience at The Elms Practice , despite the fact I missed the appointment. It's wonderful to know that even though there was a hiccup, the staff there displayed a caring attitude and were friendly throughout and understanding. They managed to see me a day earlier than expected, we are so often told that "computer says no" that having a person that cares and made a decision to see me was fantastic.  This kind of compassionate and understanding behaviour can make a significant difference in a healthcare setting. Thank you for helping a stressed out patient.
GP surgery review: the-elms-practice
Title: Poor service
Rating: 1 out of 5
Visited: December 2022
We pay for this service in our NI contributions, it isn’t free. Left with my elderly mother who could barely stand while the receptionist did her hair at the front desk on a cold winters day. We rang the bell and was completely ignored! We then finally got in to see a nurse my mother had dizziness and the nurse wasn’t even prepared to check her ears something I thought may have been standard practice, I asked for her to check & the huffing and puffing from the nurse was beyond unprofessional! Wouldn’t recommend for elderly patience as they really have no time for them!
GP surgery review: barnoldswick-med-ctr
Title: Condescending Attitude
Rating: 1 out of 5
Visited: March 2023
I spoke to extremely rude receptionist over the phone. She gets ten out of ten for her Poor manners and lack of listening skills. I think urgent training Is needed in customer service skills.They have signs saying please do not be rude to our staff in the surgery well it works both ways. If there was an alternative surgery I would definitely use it and never return.
GP surgery review: barnoldswick-med-ctr
Title: Pretty Poor
Rating: 2 out of 5
Visited: May 2022
Very hard to get through to anyone on the phone, zero privacy at reception (the whole waiting room hears everything that is said), a scruffy, rambling building and some less than sympathetic staff. If there was another practice in the town, this one would lose the bulk of its patients.
GP surgery review: barrowford-surgery
Title: Reception not helpful at all
Rating: 1 out of 5
Visited: October 2023
Had an appointment, requested a sick note after 2 days I was told the clinicians were very busy and have not had time to look at my case. I asked reception who I need to speak to regrading this, the only answer I got was we will try and sort it out today but can't promise anything! I asked who I can speak to regarding this but was refused this information.

I have gad 2 appointments with the clinic, and have both have been very good, but it seems out of sight, out of mind and the admin staff seem to want you off the phone asap.

I will be looking for a new clinic!
GP surgery review: barrowford-surgery
Title: Hit rock bottom
Rating: 1 out of 5
Visited: December 2022
Appalling wait times. Had over 90 mins waiting from my appointment time. Used to be a great surgery the but lack of patient care,  feeling fobbed off and the long wait times puts you off using them.
GP surgery review: barrowford-surgery
Title: Lovely, friendly practice
Rating: 5 out of 5
Visited: August 2022
I’ve had great experiences both in the practice and via the phone. I spoke to a lovely young lady on the phone to discuss a prescription and how to collect and she made it so easy for me, she was extremely helpful and knew exactly what she was doing and made sure everything was clear and easy for both myself and my dad. Thank you to this practice for everything, make sure you continue what you’re doing!
GP surgery review: barrowford-surgery
Title: Best GP service
Rating: 5 out of 5
Visited: August 2022
I have moved a lot for my career so experienced many GPs.

The telephone is answered, non-intrusive reasonable screening by personable receptionists.

No ridiculous waits or complex car parking charges.

Every single medical practitioner is warm and empathetic.

Most importantly non-judgmental and pro-active.
GP surgery review: harambee-surgery
Title: Brilliant and friendly service
Rating: 5 out of 5
Visited: January 2024
I telephoned in the morning and saw my GP the same day who was brilliant I can not fault the practice or the Doctor
GP surgery review: harambee-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
I saw a nurse practitioner who was very thorough. I’ve been sent for blood tests and feel confident that I will get a resolution to my problem.
GP surgery review: harambee-surgery
Title: Mixed views
Rating: 3 out of 5
Visited: January 2024
My contact with the surgery has been mainly with the nurse for blood checks, pressure, cholesterol etc. Always really pleasant and welcoming.
However my partners recent experience seeing the doctors hasn't been a good one. He very rarelt visits the doctors but he recently needed their support after visiting a&e with a foot infection. I won't go into detsils here but after two visits, we ended up going to a&e again. Not a good use of a&e time but what else can you do when you need medical attention and you are getting it from your GP.
GP surgery review: harambee-surgery
Title: Always a great practice
Rating: 5 out of 5
Visited: January 2024
No issues staff always friendly and polite and minimal waiting times. Fairly easy to get through on the phone too!
GP surgery review: harambee-surgery
Title: Harambee
Rating: 4 out of 5
Visited: January 2024
Quick and efficient bloods taken by nurse, usual good service by NHS. Nothing more really to say, seems long winded for simple procedure
GP surgery review: harambee-surgery
Title: Excellent all round
Rating: 5 out of 5
Visited: January 2024
The staff are friendly, welcoming and helpful. The surgery is clean and bright. It was easy to get through on the phone to book an appointment. The nurse that I saw was knowledgeable and informative.
GP surgery review: harambee-surgery
Title: Fantastic surgery
Rating: 5 out of 5
Visited: January 2024
No matter how big or small your problem you are always treated really well, you are listened to and when you need an appointment you get one as soon as possible. If you have to wait a week for an appointment you get an apology, unlike my previous surgery where a 3 week wait was the norm. They do everything in their power to sort out your medical problem and look after you when you need reviews, blood tests or anything, can’t fault this practice
GP surgery review: harambee-surgery
Title: Excellent Doctors Practice
Rating: 5 out of 5
Visited: January 2024
Not rushed and was listened to Felt that every thing I said was put on my notes Well done Thank you
GP surgery review: harambee-surgery
Title: My appointment
Rating: 4 out of 5
Visited: January 2024
WAs seen fairly quickly
Doctor was running late so appt was sorted well but I didn’t feel as if I could discuss at length about my issue
GP surgery review: harambee-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: January 2024
What a wonderful practice. Everyone who I spoke to was kind, helpful and professional. Rapid response to phone calls and excellent service all round.
GP surgery review: the-pendle-medical-partnership
Title: Reception
Rating: 3 out of 5
Visited: December 2023
Phoned up the surgery to confirm an appointment (date, time etc) because I had not received a text. The receptionist was extremely rude and said that I should have received a text regarding the appointment and I tried to tell her that I hadn’t received said text she said for the second time that “I should’ve received a text” and I told her I definitely hadn’t received said text and I then told her I hadn’t phoned up to argue with her and explained extremely politely could she just tell me the date and time of appointment. At this point she abruptly told me the date and time so fast I didn’t even have time to write it down and then she just hung up the phone without so much as a goodbye. She was so rude… !!
GP surgery review: the-pendle-medical-partnership
Title: Long wait phone website terrible
Rating: 1 out of 5
Visited: June 2023
Trying to find the e consult for requires a massive amount of reading and searching, to find out not for urgent care desipte saying fastest way to access clinisions on the phone. All points to "why don't you leave us alone and go to A and E". Wast of time and tax.
GP surgery review: the-pendle-medical-partnership
Title: Doing a good job in difficult times
Rating: 5 out of 5
Visited: May 2023
All GP practices are under massive strain at present and Earby surgery is no different. Thankfully I haven’t needed to see anyone for a while until recently, whenever I have called, despite the wait (same everywhere) on the phone I always get sorted and both receptionists and GP’s always been really helpful. I’ve used the new extended access service and have been really impressed. Currently on hold now and started as number 1 in the queue straight away at 1130 in the morning ☺️
GP surgery review: the-pendle-medical-partnership
Title: None existent service
Rating: 1 out of 5
Visited: November 2022
Cannot ever get an appointment, routine appointments cancelled on day.  40 minutes in queue for receptionist to either hang up or pretend she can't hear.  Appalling service being experienced by all residents in Earby.
GP surgery review: the-richmond-hill-practice
Title: Waste of time
Rating: 1 out of 5
Visited: December 2023
Waited 2-3 weeks for an appointment only to be told on arrival that the doctor rung in poorly must have had a brief ring to my phone not even allowing it to connect. Need to speak about other issues but now got a telephone appointment when the bmc has stated that telephone appointments are not good for both parties. On that note I am disgusted with the service I have received (not that I use them every week)
GP surgery review: the-richmond-hill-practice
Title: Poor communication
Rating: 3 out of 5
Visited: September 2023
Usually have great experiences with the doctors, nurses and receptionists however I do find they lack decent communication. A great example was today when I turned up to have my child’s vaccine however it had been cancelled and moved to next week, no one had been in touch to let me know so I turned up to my appointment at a great inconvenience. The same had been arranged for my other child’s appointment again with no communication. I have had communication issues in the past too where medication has been prescribed to a pharmacy but I’ve not been told even though they have my correct contact details.
GP surgery review: the-richmond-hill-practice
Title: Cancelled my appointment for no reason
Rating: 1 out of 5
Visited: June 2023
It's almost impossible to make an appointment. Phone line appears dead. I see a different doctor everytime I am able to make a appointment. None of them know my medical history and all seem very clueless with most issues and refer to Google for answers. For my mental health I was simply told to call Minds Matter after waiting two weeks to speak to a doctor. My last appointment which I had the physically visit the practice to make, was cancelled by text a week later for no reason and was told to re arrange it. Again, that was for a mental health issue. With all the suicides recently, you'd think they'd be a bit more professional and helpful... Not at all... the management of this practice this needs seriously looking at and re staffing and the phone service needs sorting. It's s Joke!! and causing patients more stress!
GP surgery review: the-richmond-hill-practice
Title: Shambles
Rating: 2 out of 5
Visited: April 2023
Been with this practice since 1970's what a mess now.  No doctor appointments like ever, how can you express depression, heart and lung probs over phone two weeks later.  In past 3 years never been sent appointment for long standing heart issues, go to a&e they tell you.
GP surgery review: the-richmond-hill-practice
Title: Amazing nursing team
Rating: 4 out of 5
Visited: March 2023
I've had various specialist nurse support in the past few years and every one of them has been incredible. They've really property listened, taken the time it needed to talk about things, and often gone over and above the bare minimum. It may be hard to get through to doctors (which is the same everywhere now sadly!) But I have absolute faith in the nursing team and can't thank them enough.
GP surgery review: the-richmond-hill-practice
Title: Incredibly difficult to contact!
Rating: 1 out of 5
Visited: February 2023
I have been with a few practices throughout my life and Richmond Hill is the worst practice I have ever experienced in terms of being able to telephone and get through to someone. Phone lines are often 'busy'! When they are not busy, you are in position 6+ in the 'queue'. I have frequently given up the call and driven to the practice itself so request an appointment/get results/change address. 

The staff themselves are lovely but management is obviously lacking.