janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: brooklands-health-centre
Title: Excellent support and care
Rating: 5 out of 5
Visited: September 2023
The practice has been excellent when helping me manage multiple conditions with thorough, supportive and regular reviews. Discussions about changes to facilitate improvements have always been helpful. Well-being is important to everyone I have spoken to at all levels.
GP surgery review: brooklands-health-centre
Title: Great service
Rating: 5 out of 5
Visited: August 2023
I had a medication review with the practice Pharmacist. Couldn't be better. Helpful and understanding of medication and conditions.
GP surgery review: brooklands-health-centre
Title: Good support
Rating: 4 out of 5
Visited: July 2023
Medication review was informative and helpful with appointment made for follow up.  The phone call was on time and links to other organisations fir support provided
GP surgery review: brooklands-health-centre
Title: Can't get an appointment or prescriptions
Rating: 1 out of 5
Visited: June 2023
Multiple times now I have been waiting in a telephone queue at 8 o clock in the morning to try and get an appointment and then to be told there isn't any. I was also told to go online at 7, went on the online system at 7 and saw the only appointment disappear in front of my very eyes. Clicked on book and then it had disappeared.

I have also had a few times now where I have put in for a repeat prescription on the online system, gone to the pharmacy a few days or a week later like it said and been told that it hadn't been approved by the GP, had to phone the surgery, wait half an hour on hold to chase for a dr to approve it, then wait at least an hour for it to appear on the system at the pharmacy.
GP surgery review: brooklands-health-centre
Title: Mismanaged practice
Rating: 1 out of 5
Visited: June 2023
First of all i have been with this surgery for past 5 years and I have visited urgent care more then i had attended the surgery only because they hardly give any appointments. I have been trying to get an appointment for my skin condition and they have been rejecting me from past week after waiting an hour in queue every time its the same answer. I finally got a call appointment today and the receptionist gave me time for 11:15. To make sure i get the right time i confirmed with her the time again and yet they didn’t call me. At 11:20 I called the surgery to find out as why I haven’t received the call yet and they said the Doctor tried to call at 10:35 and your phone was busy. I told her i was only given the time slot for 11:15 and she goes yes but the doctor can call anytime between 9-5. I was in state of utter disappointment as what is she saying. Is it me or other people too find it a complete nonsense. What rubbish is this, why give time slot when they can call anytime. Also the staff is under trained as one says something and the other one says something else. This whole situation would have been avoided if i had known this earlier that the doctors are not bound by time and so they don’t follow appointment times but do as they wish. Its a shame that the Nhs is still keeping deaf ears and blind eyes towards this practice even after all these complains and issues they are not improving this surgery even one bit. Should have been better off on benefits, atleast that way I wouldn’t have worried about my tax money going into waste for not getting the service right.
GP surgery review: toddington-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2022
I had a telephone consultation and the Dr asked me to come to surgery. She asked if I minded being seen by a Med Student, which was fine. 
I was very impressed with the student Dr who was extremely thorough, listened to me carefully and asked lots of questions.
He took a very detailed history and also conducted an examination. He explained things as he went along and was very engaged and professional. I felt I had an excellent consultation and felt very confident with his diagnosis.
He is going to make a top notch Doctor in whatever field he chooses because he is relatable,professional,caring and very importantly listens. 👍
GP surgery review: wheatfield-surgery
Title: Difficult and disappointing
Rating: 1 out of 5
Visited: August 2022
Had to extend my sick note following surgery. Was told I couldn't book until the day it expired. Called at 8:30 am to book an appointment and told medical emergency  appointments only. I was told that a task would be added for doctor to review but no update by the end of the day and I need to update my employer. When I called back at the end of the day even the receptionist was confused at what the other receptionist had stated and to I dentify where this task was added. I am still unsure of when this will be reviewed, how long for and when I will get a note to give my employer which is concerning. I was hoping at the very least to have a note but I have to wait 2 weeks for it to even be written. I would have liked to discuss the situation with a doctor as my recovery has not been straight forward which is concerning me. The delay in getting the note was not communicated to me and I am still not completely sure when I will get it and now have to have an awkward conversation with employer about my health and the situation surrounding the note when I don't even completely understand it. Not the first time I've struggled to get an appointment or answer with lack of communication. I appreciate medical emergency on the day appointments are priority however given that I can't ever l pre book a non urgent appointment I don't see what else you can do other than ring on the day. Difficult to get seen or communicate and makes you feel like you're not taken seriously or understood. I'm not one to write reviews but this has left me very anxious and confused
GP surgery review: wheatfield-surgery
Title: Awful Practice
Rating: 1 out of 5
Visited: June 2022
I cannot get an appointment and have been trying for a couple of days. I am really worried about my daughter and think it is urgent that she have a GP appointment.  I phone at 8:30 prompt and join the queue and by the time you speak to someone you are told there are no appointments left and to phone again tomorrow.  The receptionists don't seem to care and I feel so frustrated that someone who needs to see a GP can't do so. How many more mornings do I have to phone through trying to get an appointment? It's no wonder people go to A&E in desperation.
GP surgery review: wheatfield-surgery
Title: Dangerous practice
Rating: 2 out of 5
Visited: May 2022
I booked an appointment this morning as my blood pressure is very high. When calling at4 pm to enquire when the nurse would call I was told it had been cancelled. What??? I did not cancel it. Totally unconcerned that a patient with blood pressure at 190 has not been seen.  Could I call 111  . The lady that called me in the morning had completely misunderstood and cancelled the call. What a joke this is . So now I am left feeling ill and with pressure that is totally dangerously high. Let's see if apologies are given out.
GP surgery review: wheatfield-surgery
Title: Misunderstanding
Rating: 4 out of 5
Visited: May 2022
In early May I left a review that was not great due to a misunderstanding between practise and patient regarding an appointment.
The practise manager called me and we sorted the problem out to everyone's satisfaction.  The professionalism from the surgery was great and to be  called personally I felt like a valued patient and then to have it all sorted out was really the icing on the cake.  Thank you Wheatfield you are still a great surgery.
GP surgery review: wheatfield-surgery
Title: Hopelessly uncaring
Rating: 1 out of 5
Visited: February 2022
Currently on the phone- when I got through 55 minutes ago , I was caller number 2 in the queue- after 18 minutes I dropped down to caller one- still hanging on almost an hour now. Completely stressed and trying to get advice for my 83 year old mother- disgraceful
GP surgery review: goldington-avenue-surgery
Title: I was listened to...
Rating: 5 out of 5
Visited: February 2022
I think the two telephone appointments with the GPs have been the best that I have ever had in my fifty-odd years: I have been listened to and not made to feel that I was holding the doctor up. I don't think I could have had more sympathetic and caring doctors and don't think it possible to have a more contrasting experience than previous appointments with GPs at other practices. I spoke for some time to the receptionist as well and she too could not have been more helpful. I have been honestly astonished by the whole experience and cannot speak highly enough of the positive difference.
GP surgery review: great-barford-surgery
Title: Awful experience
Rating: 1 out of 5
Visited: April 2022
I am caused stress, anxiety and humiliation every time I attempt to pick up my elderly housebound mothers repeat prescription.  This is because I work full-time Monday to Friday 9am to 5pm.  It needs to change so that everyone who works is able to collect prescriptions without any problems.  I suffer with depression and other disabilities which are exacerbated by this surgery.
GP surgery review: whitehouse-health-centre
Title: Great Gp
Rating: 4 out of 5
Visited: March 2023
Went see the Gp and got checked thoroughly for my symptoms and explained what doctor thought it might be and also looked at my blood test results and took action on it and another condition I was suffering from was checked thoroughly and prescribed the medicine.
GP surgery review: whitehouse-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: March 2023
This is a great surgery. Really friendly and helpful and can always get seen.
The practitioners I've seen have been very thorough and happy to help.
GP surgery review: whitehouse-health-centre
Title: Great practice and lovely staff
Rating: 5 out of 5
Visited: February 2023
Having had a few appointments and having to make a few calls to the surgery I have to say how lovely friendly and helpful everyone is.

It refreshing to see.

Thank you whitehouse surgery
GP surgery review: whitehouse-health-centre
Title: Quite good
Rating: 5 out of 5
Visited: February 2023
Slightly difficult to arrange an appointment. The staff is really good. Friendly and professional. Overall a good experience
GP surgery review: whitehouse-health-centre
Title: Phone call
Rating: 5 out of 5
Visited: January 2023
After ringing at 10.30a.m and speaking to a receptionist I was told my symptoms would be sent to a doctor to review and get back to me. The call was also supported by a third party health provider who had recommended I contact my GP and they also messaged the surgery ahead of my call. After hearing nothing by approx 4.15p.m I rang back and the receptionist resent a message. Approx 6.15p.m and still nothing so I rang back and this time the receptionist sent a pop up message that the doctor would see immediately. 6.25p.m I got a call back from the receptionist telling me that the doctor thinks I should go to A&E as I might be having an allergic reaction. I cannot believe that a message supported by a health provider should have taken 8 hours to be read by a doctor and then for the doctor to expect a patient to spend possibly several hours in A&E because they have left it too late to see the patient. They could have seen me even minutes before they closed and prescribed something or maybe decided that it’s not an allergy and it’s a normal reaction to the previous days treatment with the third party. It took literally a couple of minutes to read the pop up, decide what was wrong on vague descriptions and get a receptionist to ring me back. Had that been done even an hour earlier I could have been seen by a GP and given a proper diagnosis instead of a ‘might be’ and the whole consultation would have taken a minute or two max. Instead I’m supposed to sit in A&E for hours picking up every virus going on top of the discomfort I’m in already. All of my interaction with the Whitehouse surgery up until now has been excellent and it’s such a shame that this time I have been let down. If this is/were an allergic reaction then it could have had serious consequences, hopefully it won’t have because after being left for 8 hours I am now going to sit it out rather than put myself at further risk at Mk hospital.
GP surgery review: whitehouse-health-centre
Title: Treated with utmost dignity
Rating: 5 out of 5
Visited: January 2023
Being a female patient having to see a male doctor (with a chaperone present), I was naturally very anxious, let alone worried about my medical problem. However, my doctor treated me with such dignity, patience and kindness. I am so glad I went through with the appointment and didn’t delay waiting for a female doctor. His bedside manner was just what you hope for in a doctor, a very human kindness and empathy. He put me at ease and was very reassuring and honest. I am so grateful for the doctor treating me so sensitively and warmly given how I had been feeling in the lead up to the appointment. I hope you know how much of a difference your manner makes to your patients. Thank you Doctor. I hope you know who you are!

I am also very grateful to be at a practice where I feel confident I will be seen quickly if needed. Thank you to the admin staff.
GP surgery review: whitehouse-health-centre
Title: Worst service ever
Rating: 1 out of 5
Visited: December 2022
I have a 3 years old daughter and she felt unwell last weekend having high temperature, pain on her ears and tummy and not eating solid food for a couple of days. We decided to ask for an appointment in this surgery and it was impossible and moreover the business manager that was on the door this morning trying that nobody access the surgery for a walking appointment was not useful at all asking us to call for booking an appointment and their lines didn't work in the whole morning. We were showing him that the system was not working and he didn't care saying that it works and that we can try later and that if not we can go to a&e. What's the point of having a surgery, ask for an appointment for a 3 years old girl and being pointed to a&e when this problem can be solved by giving an appointment on the same day at the surgery. I'm not asking about an appointment for me, she is a 3 years old girl! Finally my wife was there after trying at home calling around 50 times with no luck and at last we can have an appointment and they say the next one will be on 16th January!! Ridiculous! This is not acceptable for anyone. Our community deserves a better service and if it's an nhs issue we have to report these issues, otherwise the service will continue as is for a long time. It's not the first time that this happens and now that we have also a 1 month old baby I don't want to be in the same situation so we have decided to move to a different surgery where the feedback received from the people already registered there and that we know is that you can have an appointment for the same day or the day after for your children. They play with our health, with our lives and the behaviour of the business manager this morning with the 4 persons that we were at 8am looking for an appointment was far from being professional. My wife also asked for raising a complaint and they gave her a blank sheet! Joking on her face. And I know there are good professionals on this surgery and helpful people, but it was not the case today and in many other occasions. And the same feeling is shared by many of us in our community, so this is not a problem for 1 day, it's happening on a daily basis and I really hope that the people that will continue at this surgery at some point receive a better service
GP surgery review: whitehouse-health-centre
Title: Thank you
Rating: 5 out of 5
Visited: December 2022
I have been under your care for over a month now.

Due to my operation I have been in every other day. It is an eye opener. I have witnessed a lot of abuse and threats given to your reception team and it is most disappointing a lot of people think that a cold is a must see a DR.


It is unfortunate in this current climate that the community seems to be eager to attack this surgery without a second thought.


I have found on the other hand this surgery to be professional, friendly and very helpful. In fact when I was ill and I fell your surgery caught me and picked me up. When my wife and child was ill you caught them too. You acted promptly to get me seen by the hospital and your nurses have been great whilst dressing my wound. They have been knowledgeable and seeked Dr's advice when required.


Even when my child has come into the surgery with me as I had no one to look after her all the team was friendly with her. To the extent my little one loves playing Dr and Nurses with her teddies turning our front room into a surgery.


I am writing this email as I wanted to let you know dispite some of the community complaining etc that there are some of us out there that feel you are doing the best you can in exceptional circumstances. We appreciate it too.


Please pass on mine and my families thanks for all you have done for us and we really hope things get better soon.


If I can help in anyway please just ask.


Have a great Christmas.... Keep up the excellent work.
GP surgery review: whitehouse-health-centre
Title: Useless Care
Rating: 1 out of 5
Visited: November 2022
Registered with Whitehouse Surgery for 2 years and can never get an appointment. As usual called in at 8am on the dot answered and then cut off on transfer twice. 3rd time get "lucky" but already 12th in queue. Only to get through to someone who sees there is an appointment but needs to check with her colleague however then says oh sorry that's now also gone too, you will have to go to A&E (and spend half the day there). Which is always the case. I was told that children are looked after by the NHS and that only my wife and myself would need private health care. Well, I don't see how they look after kids when Whitehouse surgery turn them away every single time, I have called in the 2 years! It is a real shame when medical service in a 1st world country is dismal in comparison to a country like South Africa.
GP surgery review: whitehouse-health-centre
Title: An exemplary surgery
Rating: 5 out of 5
Visited: November 2022
I’ll admit that getting through on the phone is difficult and sometimes frustrating but once through, staff are courteous and professional. The phone system is manned by two members of staff and considering the volume of calls they cope very well indeed. 

Whenever I have encountered medical practitioners they are always willing to listen, are friendly and kind to my children (one of whom is autistic) and I feel that both my mental and physical health are important.

A visit was made yesterday and my youngest had her flu nasal spray. The nurse was wonderful, charming and endearing and what could have been a stressful situation for my toddler went without event.

I have nothing but praise for all staff inclusive of reception, telephonists and administrators. 

I stand by the NHS staff who feel they need to strike because they do not get what they need to do the jobs they love and excel at both in terms of wage increase, staffing levels and funding for the services and equipment they provide or would like to provide for the well being of their patients. I feel well cared for at this surgery.
GP surgery review: buckden-surgery
Title: Excellent patient care
Rating: 5 out of 5
Visited: July 2022
I've been a patient of this surgery for over 30 years now and can't praise them enough. I'm very medically complex but they're always willing to listen and try their best to help. I've come across some amazingly compassionate doctors here and feel very lucky to be under their care.
GP surgery review: buckden-surgery
Title: First Class
Rating: 5 out of 5
Visited: February 2022
We are so lucky to live in this area and even more lucky to have access to fantastic health care.
Everyone at these two surgeries are fist class and go that extra mile to offer the best possible service.
Awesome.
GP surgery review: boroughbury-medical-centre
Title: I think it's the worst GP
Rating: 1 out of 5
Visited: March 2022
you can not make an appointment. you can not talk to a doctor.
I think it is the worst GP in Peterborough without service and without prevention. I will really look to find something better to have my safe health
GP surgery review: boroughbury-medical-centre
Title: A Practice of Excuses
Rating: 1 out of 5
Visited: March 2022
NHS is very good at finding staff that make up excuses. As a family we now realised that we can not depend on this clinic. And as such this Clinic may be affecting the local community adversely due to a lack of administrative care for patients.
I have visited the clinic several times for the same reason. Communication is terrible and the excuses range from blaming the patient calling to staff that is unavailable or someone else being responsible.
Upon telling them of an impending complaint and desire to leave the Clinics services. The staff respond as this being acceptable and fine without wanting to address the problem or sort things out.
Deliberately making patients wait and asking them to visit several times for the same matter is not only unprofessional but making up things about why this has happened and blaming the patients on a regular basis has become the norm at this Clinic. 
This Clinic used to be Outstanding but recently they have some amazing people who have responses that will make your stomach churn and their lack of empathy and care for patients will leave you wondering.
From being able to diagnose conditions, to patient care to active treatment. This clinic has not been capable of any of these. A strong believer of making sure patients believe they have done something wrong and delaying every avenue of treatment possible.
GP surgery review: boroughbury-medical-centre
Title: useless phone service
Rating: 2 out of 5
Visited: January 2022
Being trying to get appointment but only to find out this to be impossible. No real persons over the phone only automated system what is just telling you no appointments available. Terrible!
GP surgery review: trumpington-street-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
Very happy with my experience. Helpful and professional advice on my diagnose. Also had advice about the long term handling of my condition. Can’t recommend it enough.
GP surgery review: trumpington-street-medical-practice
Title: Working hard to keep us safe and well
Rating: 5 out of 5
Visited: October 2023
The flu and covid jabs on Saturday 29 September were quick and efficient with friendly staff. I’d had an issue with the app for my covid jab and had phoned the previous week to check what to do. Very helpful staff explained that I could ask for the covid one when I had the flu one. I didn’t need to check when I arrived as it had already been registered. 
I have been with this practice for 43 years and appreciate that times have changed and given the many demands on the NHS, waits may be longer than expected. 
The system put in place for emergency appointments goes work and I was called and asked to visit the surgery to see a doctor. My most recent appointment for a blood test flagged up that I was due a general medical. This has been booked. 
The practice had an active Patient Participation Group and is also represented on the Cambridge Primary Care Patients Group and one of the group attends the Cambridge Healthwatch Forums. 
The practice had its own allotment with food from it being made available for patients to collect from the Clay Farm surgery. 
You can’t please all patients all of the time but this practice does its best to achieve pleasing all of them most of the time.
GP surgery review: trumpington-street-medical-practice
Title: Efficient and friendly
Rating: 4 out of 5
Visited: October 2023
The practice provides an excellent service although sometimes it can be hard navigating routes to make contact