janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: westbury-medical-centre
Title: front line staff behaviour
Rating: 3 out of 5
Visited: September 2023
warm good afternoon to readers. 
Before ending morning hours l call to my gp surgery (all  practitioners are fantastic) roundabout 11:45 am, first of all I greeted one of the reception staff with formal greeting with politeness " good morning, my name .... " she asked me my date of birth, I respond her then she asked " what can I help you?" I politely expand why I call so on, before finishing she injected " you want appointment?" I replied yes ........
she said "this appointment only phone conversation, and after 11:00 am will call you any time on the same number" i seek clarification about timing between 11:00 am to ending time " kindly can you tell me until what time" her respond me harshly " you have to wait until practitioner call, can't tell you," i respond her "ivgot one another appointment on same day with daibetes Nurse 12:00 pm onwards" again aggressively respond "no no no i can't tell you, you can get another appointment rather than this" i respond her only i want to approximat time only" get worsed her response, .....
in conclusion I see human behaviours are getting inhuman behaviours, morality, modesty, politeness  kindness fast declining in our human society.
we need to reconstruct our education systems all over country and especially medical and health organisations.
i know the person initial, but will not disclose, in order to keep confidential and respect her personality.

with peace 

my feedback & review are factual base and purpose is awareness and education.
GP surgery review: westbury-medical-centre
Title: Poor Reception Service
Rating: 2 out of 5
Visited: September 2023
I called this morning to ask a question or to get some advice, when the lady answered the phone I proceeded to explain what I needed and before I even got to finish she interrupted me very rudely and abruptly to ask for my date of birth. She completely threw me off with how much attitude she had, I just wanted to come off the phone. This is not the first time I have experienced this with the reception staff and it seems to be the same ones, it is a shame because it never used to be like this years ago. There is no people skills or compassion from the receptionists answering the phones.
GP surgery review: westbury-medical-centre
Title: Caring, considerate and lots of patience
Rating: 5 out of 5
Visited: September 2023
Mum has heart issues and a hip replacement in the last 2 years where there were complications. Westbury Medical Centre have been exemplary in their care and response to issues. really pleased with one Doctor in particular who mum has seen mum a few times recently.  Thank you.
GP surgery review: westbury-medical-centre
Title: Excellent response. Immediate action
Rating: 5 out of 5
Visited: July 2023
I used e-consult for an issue last week and had tele con in both instances next day. Extremely helpful with advice and answered all my questions.  I feel more informed and very happy with outcome.
GP surgery review: westbury-medical-centre
Title: Poor Practice
Rating: 2 out of 5
Visited: July 2023
Waiting time for appointments at this surgery are ridiculous and sometimes certain staff members come across rude.
GP surgery review: westbury-medical-centre
Title: Excellent care
Rating: 5 out of 5
Visited: June 2023
Contacted the surgery this morning at 8 to book a telephone consultation. Have also used the e consult form. Receptionists are helpful and caring. The health professional I spoke to was caring to the point of over and above. She called me several times in the morning to check on my progress and gave me advice as to what I should do. Meds were sent to my pharmacy immediately and she also called to let me know this. I honestly can’t give this practice a high enough rating. I would have liked to mention her name but it advises not to. Thank you for your help and attention.
GP surgery review: westbury-medical-centre
Title: First Papsmear
Rating: 5 out of 5
Visited: April 2023
This week I had a remarkable experience with an NHS nurse at this practice. The nurse, who's name I understand must remain unused here, sat me down and walked me through not only the procedure, but the biology and science behind it. It was the most comprehensive and respectful discussion I have ever had about my reproductive organs. While the exam itself is slightly uncomfortable, I was more focused on the level of comfortability she had provided me. It seems as though she was born for this job, what an incredibly patient and again, remarkable, nurse. She really made my week and I have been making sure all my friends are starting to get their papsmears done too, thanks to such a memorable experience.
GP surgery review: westbury-medical-centre
Title: Rude unprofessional, empathy derived staff
Rating: 1 out of 5
Visited: March 2023
2.5 hrs to get through to a miserable receptionist, she asked what was wrong and as i started to explain she butted in with "date of birth?" offered me an appointment in 9 days to discuss if i need a blood test, which i do! told me i should be grateful of it as if i hadnt gone through econsult originally i wouldnt be getting one at all. shocking service, ill suffer on another 9 days.. after all its been over a month ive waited now with hair loss/nausea/extreme exhaustion.
GP surgery review: westbury-medical-centre
Title: Great improvement. Very prompt service.
Rating: 5 out of 5
Visited: February 2023
One of the doctors visited at home  very promptly after receiving a call from 111 and was very reassuring and comforting to my mother. I also received a call from the doctor that actioned some letters from North Middlesex Hospital, I took to the Surgery within a day and followed up with a call today (15/2/2023). Again very reassuring and took the time to answer my questions. Feel reassured again.  Thank you from the family too.
GP surgery review: highgate-group-practice
Title: Thank you Highgate Group Practice
Rating: 5 out of 5
Visited: November 2023
I dropped into the Highgate Group Practice last week and was reminded what a fantastic service they provide. 
All the staff were amazing. I was given a same-day appointment and I was treated with respect and kindness. 
I’m feeling better now thanks to the attention I received.
GP surgery review: highgate-group-practice
Title: Excellent doctors
Rating: 5 out of 5
Visited: August 2023
Can’t thank the doctors enough for always taking care of me I have had a hernia in the past and just had knee surgery .All the staff are very friendly and caring . Waiting rooms are clean and calming can’t thank them enough I’m so lucky
GP surgery review: highgate-group-practice
Title: Excellent new process for urgent appointments
Rating: 5 out of 5
Visited: August 2023
We’ve had a lot of interaction with the Practice recently on account of my wife, and I want to confirm to you that the new telephone regime for appointments is working wonderfully well and enabled us to get the help we needed when we needed it.
Your receptionists on the 8am/1pm rota and the medical team who made contact with us were absolutely on the ball every time we called and, apart from living to 100 in perfect health, neither I nor my wifecould ask for anything more.
Thank you very much.
GP surgery review: highgate-group-practice
Title: Excellent friendly service
Rating: 5 out of 5
Visited: August 2023
I had a great experience with Highgate Group Practice. All practice staff and the doctor I saw were very welcoming, friendly, and helpful. My issue was sorted swiftly and easily. I’d definitely recommend this practice to friends and family.
GP surgery review: highgate-group-practice
Title: Fantastic Service
Rating: 5 out of 5
Visited: August 2023
I have interacted with this practice a lot over the phone this year and always have incredibly prompt, kind and helpful interactions with the reception staff. I recently had my cervical screening and was really impressed with the nurse's bedside manner! She made the experience really comfortable. Can't recommend the practice enough.
GP surgery review: highgate-group-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2023
I have been attending this practice for a number of years and have always had excellent service. I have been seen fact to face when needed (even during the height of the COVID lockdown). Appropriate investigations have been organised efficiently. I have been informed of results promptly without having to wait for a further appointment. An exemplary service and much appreciated
GP surgery review: highgate-group-practice
Title: Efficient service
Rating: 4 out of 5
Visited: March 2023
I have always found this practice to be efficient and accessible. All GPs are under a huge amount of strain and pressure, with micromanaging from a constantly changing executive structure as well as bad press which undermines morale of this most productive and cost efficient part of the NHS.  I am very appreciative of the service I have received and the different forms of access provided.
GP surgery review: highgate-group-practice
Title: Didn’t see my daughter although we called 2 times
Rating: 1 out of 5
Visited: February 2023
We hardly use the GP. My daughter, aged 9, had been suffering a headache and has been unable to sleep for the past 48hrs. We called at 8.03 for an emergency appointment and they said they couldn’t see her to call back at 1pm. We called again at 12.59 and again said they couldn’t see her to call tom. She hasn’t slept in 2
Days and is in pain all the time. We will now need to take her to A&E
GP surgery review: highgate-group-practice
Title: Amazing Service
Rating: 5 out of 5
Visited: November 2022
I have been a patient of this practice for 5 years and they are simply a fantastic GP practice who consistently exceed my expectations. I never have trouble getting an appointment, especially a same-day emergency appointment as I needed today, and I find the receptionists friendly and efficient. The doctors and nurses are always pleasant and professional. It is a real comfort knowing that this practice is so reliable especially when it's widely known how much pressure is on the NHS.
GP surgery review: highgate-group-practice
Title: Wonderful, attentive care
Rating: 5 out of 5
Visited: November 2022
I have had pneumonia over the last two or three weeks and have received wonderful, attentive care from Highgate Group Practice - including 2 face-to-face appointments. I feel every effort was made by reception to secure my initial appointment swiftly and by the GP to ensure my safety and wellbeing thereafter. I am extremely grateful for the time spent with me, especially as I know how much GPs have on their plates.
GP surgery review: rutland-house-surgery
Title: Communication extremely poor
Rating: 2 out of 5
Visited: January 2024
I rang to get a follow-up discussion with a GP regarding the contents of a consultant's report. I was told there were no telephone appointments available this week (today is Tuesday) and I must ring again next week in the hope that one will become available. I used the email address on the practice website to send a message to the named GP regarding this report. I received a response from that email address that "We do not take medical queries via email please book a telephone consultation with the doctor. "   I pray that I shall never be in need of emergency care from this practice.
GP surgery review: rutland-house-surgery
Title: Poor care (wrong dosage twice)
Rating: 2 out of 5
Visited: January 2024
Initial prescription of antibiotics to my child was half the intended dosage. This was spotted by a second doctor when my child continued to be ill. However the second doctor failed to send the correct prescription so we ended up with half the amount which ran out over the back holiday weekend. This was despite repeated requests and promises on the Friday to remedy the problem. Today, we were told prescriptions only get looked at after 4pm despite 2 mistakes by 2 of the practice doctors. Receptionists refused to budge and wouldn’t help. So now 2 days without antibiotics, child deteriorating again, and still no prescription as third doctor called just before 6. (3 different doctors also tells its own story). 
As seems to be happening across the NHS, the practice is over subscribed. Well meaning doctors have too many patients to see and so when you do see them they are visibly stressed and trying to get you out as quickly as possible. It’s no wonder they make mistakes. However, compounding mistakes is unacceptable. 
When Queens Avenue got taken under the Rutland House practice such concerns were raised but we were told they wouldn’t happen. Sadly it’s panned out as predicted.
GP surgery review: rutland-house-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: December 2023
Everytime I receive a smear test reminder I willingly book my appointment. This is since the nurse first took my smear test, spending time to relax me and explaining breathing techniques to make the procedure painless. I have now had several and they have all been a wonderful experience. I believe that her approach works the best as I have previously experienced very painful smear tests that deterred me from doing them.
GP surgery review: rutland-house-surgery
Title: Wonderful Nurse
Rating: 5 out of 5
Visited: September 2023
I am very pleased to praise the Nurse who treated me so well, the Nurse was very curtious and professional and I commend her to any patient that she treats.
GP surgery review: rutland-house-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: April 2023
Over the past years the service to our family has been second to none . We have had  sadly to cope with a number of serious  illnesses and bereavement during this time . The staff have been wonderfully helpful and supportive. We are very grateful to Rutland house surgery for their care and attention.
GP surgery review: rutland-house-surgery
Title: Good practice........but
Rating: 4 out of 5
Visited: April 2023
I have been with the surgery for almost 40yrs and generally things are good and we have always been fortunate to have had great GPs who are very thorough and get things sorted. However, it is the Admin side of things that lets the practice down and this has declined even further since joining with Queens Avenue surgery. There is such inconsistencies in the service you get from the receptionists - some do all they can to help you, others hide behind "the rules" and appear to have no empathy whatsoever. Turnover of the admin team also seems incredibly high which I can only assume is because they are underpaid and not trained well.....hence the inconsistency. The Practice Manager is never available whilst he should be out front of house helping staff, leading from the front
 and with ears to the ground listening to his patients. I fear the surgery will continue to decline in this area but I sincerely hope I am proved wrong.
GP surgery review: rutland-house-surgery
Title: The best GP practice
Rating: 5 out of 5
Visited: December 2022
I've been going to Rutland House for 10 years and have always been very impressed with the standard of care. This week I had an appointment within two days and was seen on a Saturday morning, with hardly any waiting time. As ever, the doctor and reception staff were excellent. This practice is the perfect example of why we should treasure the NHS and its hard-working staff - thank you!
GP surgery review: rutland-house-surgery
Title: Reception/Frontline Staff Very Helpful & Friendly
Rating: 5 out of 5
Visited: December 2022
I was nervous being with a new practice having all my life been with Queens Avenue Surgery where sadly all the doctors retired.
My experience so far has been very positive. Yes waiting times to hold on the phone are invariably long but it’s the same for everywhere these days. However, once through receptionists I have found are always personable and helpful.
I have had occasion to see two doctors both of whom have been excellent and one in particular has old school attitude unhurried and listens and most of all very knowledgable and professional.
So far extremely happy with Rutland and with so many hundreds of patients not sure how they manage this but they seem to be doing admirably!!
GP surgery review: rutland-house-surgery
Title: Excellent reception staff and doctors
Rating: 5 out of 5
Visited: September 2022
The doctor sent me for an X-ray and straight away called me with my results that I had to go straight to hospital for a short stay, and when I came out the the doctor called to see how I was doing. All the staff and doctors at this practice are all excellent and vey helpful.
GP surgery review: rutland-house-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: August 2022
I would like to thank Rutland House surgery for their extremely responsive and proactive approach with my administrative request.
Greatly appreciated, thank you.
I sent an email on Sunday and got a reply on Sunday so I am assuming a member of staff is working above and beyond their working hours.
GP surgery review: the-muswell-hill-practice
Title: Best Doctors I Could Ever Ask For
Rating: 5 out of 5
Visited: December 2023
They are just brilliant at what they do, friendly, accommodating, professional, even the reception team could not be nicer, I know if I ever leave the area I will never find a doctors like them again, thanks for everything over the years
GP surgery review: the-muswell-hill-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
Having been with the practice since it opened in 1982, I can only report the most positive experiences for me and my family.   All the staff have been consistently kind, helpful and efficient, and our treatment has been exemplary throughout.   The practice is very well run and up to date in all its administration.  I recommend it unreservedly.
GP surgery review: the-muswell-hill-practice
Title: Great Practice with even better receptionists
Rating: 5 out of 5
Visited: February 2023
I changed to this practice recently. I’ve needed to contact them twice for an appointment and on each occasion I was offerred the same day by incredibly efficient , friendly and professional receptionists. Furthermore, today ( my second consultation I was in the waiting room for a while and saw one of the receptionists go out of her way to speak with a very upset gentleman. She was lovely. Went to the doctor with a special request for the patient who had quite a few challenges. He came into the surgery very unhappy and left happy after a really caring intervention and advice from the receptionist. Myself and other patients waiting, were smiling with pleasure at the way the situation was handled. 
My appointment with the GP was great. Informative. I had great care.
On my way out, I thanked the reception team and they were visibly moved by the positive feedback I gave them. They talked about how negative reviews and feedback ‘tore them up forecweeks’. They really cared and I thought how brilliant the people in our nhs are. What a great move to change to this Practice. Thank you!
GP surgery review: the-muswell-hill-practice
Title: Excellent care
Rating: 5 out of 5
Visited: February 2023
I was very anxious about a procedure which can be painful but I quickly felt reassured by the calm, professional yet human manner of the GP who was brilliant in carrying out said procedure. Thank you!
GP surgery review: the-muswell-hill-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2022
I was seen very quickly in the morning after I rang the surgery. The reception staff were extremely pleasant and helpful. The doctor I saw was attentive, empathise and efficient and followed up the consultation within 10 days as promised. I can’t fault my experience.
GP surgery review: the-muswell-hill-practice
Title: Great Practice
Rating: 5 out of 5
Visited: November 2022
I was offered a GP appointment promptly by the reception manager in spite of ringing the surgery quite late.  The GP listened carefully, investigated everything thoroughly both by asking appropriate questions and by a physical examination. She was very empathic, showed concern and made suggestions about management of the problem in question. I felt very reassured.
GP surgery review: the-muswell-hill-practice
Title: Smart new surgery and fabulous Doctor
Rating: 5 out of 5
Visited: September 2022
I have recently returned from holiday and was experiencing some considerable discomfort in my ear. Due I suspect to lots of swimming whilst away. I rang the surgery at the appointed opening hour I was advised that I could have an appointment literally 30 minutes later if I was able to get there by that time.

The doctor I saw was incredibly professional,charming, friendly and engaging. She very quickly identified the problem and issued a prescription. By the time I had walked round to the local pharmacy, some five minutes later it was ready for me. 

I know that currently the NHS is under a great deal of pressure and comes in for a certain amount of criticism. My personal experience however on the few occasions when I have needed to make use of the service is that it is very well run and efficient. 

Many thanks

N Carman
GP surgery review: the-muswell-hill-practice
Title: Superb service
Rating: 5 out of 5
Visited: August 2022
Superb service over for myself and my wife.  Seen in person on the same day within 2 hours of calling.  Thorough and expert assessment and rapid referral and treatment.  
At a time when General Practice is under pressure and often criticised, I cannot praise the service we received highly enough  from both the doctors we saw and reception team too.
Superb new premises too.
GP surgery review: the-muswell-hill-practice
Title: Amazing support for kids
Rating: 5 out of 5
Visited: July 2022
Whilst it's sometimes difficult to get a day appointment, the doctors go above and beyond when it comes to an unwell child and are very supportive when it's something more minor, e.g. a bout of impetigo was given treatment on the day, after the morning appointments were already allocated with a photo and a quick call . So efficient.
GP surgery review: the-muswell-hill-practice
Title: Wonderful practice
Rating: 5 out of 5
Visited: May 2022
The GPS are great. You can always get an appointment or speak to a doctor. They are kind and helpful. 
I had blood taken by a great practitioner on 26/5. Didn’t feel a thing! A fantastic practice.
GP surgery review: dowsett-road-surgery
Title: poor practice
Rating: 1 out of 5
Visited: October 2022
I have visited the reception on several occasion and have never been offered a face-to-face consultation in the past year. I have a visual skin injury and need a doctor to look at it to see if the damage has repaired itself or is in the process of repairing itself. The only option to see a practitioner face-to-face is to wait 4 - 5 hours at A & E
GP surgery review: fernlea-surgery
Title: Lovely practise
Rating: 5 out of 5
Visited: April 2023
This is such a lovely GP practise. They're so caring and kind. They admin ladies actually do their job and aren't patronising or angry. I can imagine they get their fair share of aggressive patients but they are so patient and always go above and beyond. We've never had such a nice experience with a GP before. We've been registered since my 14 year old daughter was born but it's not until the last 2 years that she's had health problems. The doctors actually listen, communicate and send appropriate referrals, explaining the pros and cons of it. We are very lucky to have this place and selfishly hope my positive review doesn't increase their patient load too much.
GP surgery review: fernlea-surgery
Title: Nurse
Rating: 5 out of 5
Visited: November 2022
I was very happy with the review today, The Nurse was very helpful to me and so understanding as usual. She is a very good Nurse, with lot of patience. She does Her job so good, she has lot experience..
GP surgery review: fernlea-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Response times from E consult are really quick, offered face to face appointments when necessary. Drs are very friendly, informative , professional and personable