janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: wye-surgery
Title: Terrible
Rating: 1 out of 5
Visited: February 2022
Not being a frequent visitor to your surgery  I have been suffering from a lower back problem which is on going, and instead of visiting your surgery I manage this myself as directed by the specialist I saw 2 years ago . The last 2 weeks have been especially bad and I have tried to manage with Co codamol which has been unsuccessful,  so I decided to go onto your E Consult system,  after a series of questions which I answered ,the site said due to my symptoms I would need to consult a doctor . After being number 5 in line on the waiting call list and just under the 1hour mark for waiting to speak to someone I finally got through and explained the situation and was told that their were no appointments or doctors avaliable today and that I would need to go along to the hospital to the urgent treatment centre and get some painkillers there . The times I have been to your surgery you have about 15 staff in your offices behind your screen and a waiting room with about 20 chairs with absolutely no patients. Can it really be that difficult to get a appointment with the doctor or in wye surgeries case doctors. How older people who are actually needing to see a doctor cope with your systeme is beyond me . People phone your surgery when they need help only to wait about an hour in a queue on the phone and then finally get through to be told there are no appointments to see a doctor or phone back the next day or a doctor will ring you later with a over the phone consultation if your lucky. You hear that Doctors are so busy ,well join the club in the present climate in this country we are all busy except the ones who are ill and off of work and can't get a doctors appointment.  I am a retired firefighter and when you have a fire you go to that fire or RTC you don't have a phone consultation about the severity of the fire and how big or small the fire is and tell them sorry we are not avaliable today. Although I understand that this is the system you have in place and you are working to this , wouldn't it be fantastic if your surgery could help people when they ring in, instead of palming them off onto the hospitals who incidentally are far busier then your surgery.
GP surgery review: canterbury-health-centre
Title: Prescription
Rating: 1 out of 5
Visited: October 2023
Having bought my partner down to the surgery on tuesday 25th October to see a doctor who said she needed a prescription for antibiotics we are now at Boots in Canterbury and no prescription is here, so why does it take 4 days to get a prescription 100 metres from the surgery to Boots? 
I would a reply by Monday not 4 days later.
GP surgery review: canterbury-health-centre
Title: Really helpful reception
Rating: 5 out of 5
Visited: May 2023
Only really had experience with phoning reception, but each time they’ve been really helpful and friendly. Welcome change from my previous GP
GP surgery review: canterbury-health-centre
Title: Very efficient and helpful
Rating: 5 out of 5
Visited: March 2023
Requested emergency antibiotics which were duly sent to my holiday address. Invaluable as helping look after grandson.
GP surgery review: canterbury-health-centre
Title: Wonderful receptionist
Rating: 5 out of 5
Visited: March 2023
Yesterday just before 6, I came to your surgery with a friend who has been experiencing severe hardship, which are exasperating health problems, desperate to get advice. Although your receptionist did not have an immediate answer to our difficulty, she was so kind and considerate, listened and made notes to be passed on to the relevant person today. Thank you so much for a professional and caring service.
GP surgery review: canterbury-health-centre
Title: Canterbury Health Centre
Rating: 5 out of 5
Visited: January 2023
I find all of the doctors, and the receptionists, very courteous and very efficient, I am forever grateful for my experiences since I've lived in the area, yours, faithfully, George David Nye.
GP surgery review: canterbury-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: September 2022
The best thing about the practice is that I can phone at 8am and guarantee I will get an appointment on the day. Reception staff and booking is extremely friendly, professional and efficient - I have never had a problem booking or changing an appointment and I have been registered with the practice for 28 years.
All the staff (Doctors and Nurses etc.) are extremely obliging and helpful, and there are never any suggestion of there being time constraints , or a need to stick to a schedule  and hurry things along. Everyone I have dealt with has been extremely professional, demonstrating consummate technical knowledge and expertise combined with very genuine customer care skills. I can honestly say that I have never had a bad experience at the practice, and always feel confident that whatever my medical problem, it will be resolved in a friendly and professional way. I have never in my life had a bad experience of the National Health service overall and I can say very honestly that I think those people working as part of the NHS do a fantastic job, and  I can't understand why people moan about such an excellent service which at the end of the day is free.
GP surgery review: northgate-medical-practice
Title: Poor Phone Consultation
Rating: 3 out of 5
Visited: September 2023
Phone consultation garbled message left by GP Surgery consultant, phone did npt ring. Waited 8 wks for review Medication. Unable to call back consultant no contact number shows up & non left in message. Had to email surgery which is now closed for training.
GP surgery review: northgate-medical-practice
Title: Exceptional GP
Rating: 5 out of 5
Visited: May 2023
I can't praise my GP high enough: she is exceptionally kind and considerate, responsive and accessible. She's been wonderful to my mother and my daughter. I wish we had more professionals like her : it makes me feel reassured about the health and wellbeing of my family. Thank you!
GP surgery review: northgate-medical-practice
Title: Appointment
Rating: 4 out of 5
Visited: March 2023
Approximately three weeks ago I write a review expressing my concern that I had to wait almost three weeks for an appointment.
This morning I went for the appointment and wish to state that the Doctor was excellent and the receptionist  most helpful.
Thank you..
GP surgery review: northgate-medical-practice
Title: Appointments
Rating: 1 out of 5
Visited: February 2023
I rarely attend the practice but when I do the Doctors, nurses and treatment has always been excellent.
However, having visited the practice to book an appointment  for something I consider needs prompt attention the first appointment available is in two and a half weeks, delaying the possible refer to a consultant.
The time wait for an appointment is far too long.
GP surgery review: northgate-medical-practice
Title: Lack of care or compassion
Rating: 1 out of 5
Visited: January 2023
After suffering with mental health issues for 23 years and currently taking high dose medication 300mg daily for depression and sleeping tablets the practice charged me £30 and had me chase a form for 5 weeks. A form they eventually refused to sign at all. The university form was to confirm my illness, and enable me to access some support and reasonable adjustments. I called 6 times in all and waited 5 weeks to end up being told mental illness is not a disability. (via a post it note on my form) and when I asked for a second opinion I received a short cold call from a new Dr who has never met me, a new Dr who told me, that mental illness does not “significantly” effect studies? I explained my university class mental illness as a disability and that I am trying to rebuild my life and simply needed a signature stating my treatment and illness  do impact on my life. The Dr on the call was obnoxious and coldly told me he would not put his name to my mental health “significantly”affecting my studies. Despite a recent consultation with another Dr at the practice in which I begged for help, instead it was recommended I access Dorothy Pattison's, as they have more time. Even though suicide and self harm we discussed. The Dr on the call wouldn’t clarify when asked what he classed as “significant”. I outlined during the short call my struggles and difficulties with motivation, memory, concentration, tearfulness, anxiety, fear, days where I can’t face the world, but still I was told he didn't like the word “significant” I asked for a second opinion from a Dr who has met seen me several times. A week later I called the surgery again, (6th call now) to be told the practice all agreed and my form for support from my university would not be signed. I have since been declined any help from my university on the basis of this. The lack of compassion is beyond belief. Portland Drs often won’t see you in person, prescribing over the phone increasing meds to quieten me and now  blocking me accessing support from university telling me instead to contact occupational health. May I add I have peers on much milder doses of medication that have had their forms signed by their GPs within days. The university has now declined me any support. 
I begged for help from a practice I’ve attended since 2015 to be left out to dry feeling alone and desperate wondering if to continue my course, at 46 my life has been blighted by mental illness but according to Portland this is not “significant” enough, maybe I need to self harm? Attempt suicide? What equates to “Significant?”
My lecturers and friends have seen my struggles with my work and my determination since September 2022 but Portland fail to see it after 8 years with them. I am hurt and seek to tell anyone with mental health issues to avoid this practice there is no compassion or care. Appointments which are rarely face to face are rushed, you never see the same Dr, follow ups don’t happen, medication is sent to wrong chemists.
GP surgery review: northgate-medical-practice
Title: Very poor service
Rating: 1 out of 5
Visited: December 2022
I am appalled at the level of patient service ( or rather lack thereof ) which I experienced on Monday 5th. December last.   After a ridiculous amount of time wasted in a telephone queue ( in excess of 30 waiters ), I chose to visit the surgery in my efforts to try and obtain an appointment.  After waiting in another line for more than 20 minutes, I finally got to speak to your receptionist, explaining that my visit was a last resort effort to speak to somebody.  I need a face-to-face appointment, as my medical predicament is not appropriate for a telephone consultation, but also, I am profoundly deaf, so such an appointment is clearly not suitable for me.   Your receptionist told me that there were no 'walk-in' appointments available for that day, and I would need to phone in, or visit at 08.00 hrs. to have a greater chance of sustaining such an appointment; - I explained that I had found this process unfruitful.  
 I was then told that there were no appointment slots available - with any doctor before Christmas - let alone my own, -  so I asked for one after the Xmas period.  Again, I was told that no appointment could be made for me at this time.  I took the only subsequent advice afforded me, and phoned the 111 emergency service, which I am pleased to say, did find me a time slot, that day, at another practice in Whitstable, where a Nurse Practitioner examined me physically, and prescribed medication. The Nurse told me that I should make an appointment with my own doctor within the next week, for "A Review" of my condition.  When I mentioned that I had found this difficult, I was told that I need to be assertive, and insist on seeing my Doctor personally.   Now, from my experiences detailed above, I very much doubt that this is going to prove possible, so perhaps you can understand my predicament here, and thus I must ask you for your advice and guidance on a suitable way forward for me. 
I trust you will agree that I have not been afforded a very good service on this occasion.
GP surgery review: northgate-medical-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: December 2022
I've had wonderful care and support from the teams at both Chartham and Northgate practices,  receiving great care and always being met with kindness and consideration,  thank you all so much.
GP surgery review: northgate-medical-practice
Title: Very poor experience
Rating: 1 out of 5
Visited: November 2022
Can't get through on the phone, can't get a face-to-face appointment.
Can't speak to anybody that is medically trained.
Frustrating and time consuming to say the least, can't even book an appointment through the website.
GP surgery review: northgate-medical-practice
Title: Poor telephone system
Rating: 1 out of 5
Visited: November 2022
I have been a patient here for a good few years now and have always found the service I received to be friendly and efficient. This year things have changed and it is now almost impossible to get through to anyone on the phone. You are told to ring at 8am to get an appointment but 9 times out of 10 when I ring I just get the engaged tone and this is the case at any time of day. I wouldn't mind if I was placed in a queue and there were 100 calls before me but to simply get the engaged tone all the time is ridiculous. I understand the NHS and GP surgeries are under a lot of pressure but surely they can do better than this as I know most other surgeries allow you to be placed in a queue. My application to change surgeries is currently in progress.
GP surgery review: northgate-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
My review is the complete opposite of the previous one i have read.  Yes they are busy, and yes they are struggling just like any NHS facility is at this current time.   I had a telephone consult (my choice) but GP wanted to see me face to face so i saw him that afternoon. Referred for x-ray and bloods -   reassured ++  an NHS service under pressure is not news, they are coping the best they can.  Move somewhere else if you are not happy, its your choice in the end.  I am staying put !!  great practice
GP surgery review: old-school-surgery
Title: Amazing
Rating: 5 out of 5
Visited: January 2022
This doctor’s surgery is one of a kind. A true village doctor with genuine care and empathy for patients. Appointments same day - always, and they go above and beyond to show compassion and support to their patients. The ethos of the surgery extends to the receptionists who are so lovely. We are truly lucky to have this surgery in the village. Thank you for all that you do.
GP surgery review: sturry-surgery
Title: A truly stressful and negative experience
Rating: 1 out of 5
Visited: May 2023
As a BP/Kidney patient, I try to avoid stress where possible. When you receive a text to say "Please call tomorrow at 8.30 to make a phone appointment to discuss your blood results" you do not immediately think that this is good news. Stressful. You call at 8.30 and are 17th in the queue. It takes until 8.59 for someone to answer and say there are no slots, please call back on Monday. Will the same happen again? Not at all stressful then, waiting all weekend to find out what is what. Awful experience. Wholly avoidable.
GP surgery review: sturry-surgery
Title: Deteriorating Service
Rating: 1 out of 5
Visited: April 2023
I remember the days when you made an appointment and saw a Doctor and more often than not one who had knowledge of your medical history. Today it is difficult to make an appointment to see any Doctor and for a "telephone" appointment you even have to wait almost 2 weeks. You are sent for tests where I assume the surgery makes a % then receive SMS for a meeting but no one is available for weeks ahead!

Service has definitely deteriorated at the practice and although they have more "technology" the ability to deliver the basics is a bit disappointing.

If you ever get to see the receptionists they are extremely helpful and  the doctors seem to know there stuff but the administration/management of the facility leaves a lot to be desired.
GP surgery review: sturry-surgery
Title: Poor and unreliable
Rating: 1 out of 5
Visited: February 2023
Continue to get text messages re asthma reviews and yet again none of these links work, only review was ages ago by phone, unsatisfactory response and result. Supposedly referral to head pain specialist never happened even after a year! Waited over 2 years to see ent specialist even after requesting referral and questioning waiting time and sending email that was not responded to
GP surgery review: sturry-surgery
Title: Great service once you get to see a Doctor
Rating: 4 out of 5
Visited: September 2022
Booked a face to face appointment about four weeks ago for ongoing problems, none of them serious but out together making life rather difficult. Appointment was late, but I got very good service and the doctor I saw actually listened to me and I’ve got a telephone appointment for counselling in a couple of weeks. Also might get physio for my thumb which has nerve damage due to a bad cut a year ago. Very helpful if you can get an appointment. Apparently the appointment system is much easier now but I went down there in person to arrange mine.
GP surgery review: canterbury-medical-practice
Title: Online Consultation & Appointment
Rating: 5 out of 5
Visited: March 2023
Submitted an online consultation which was  responded to same day and resulted in an appointment being booked for me. Fantastic and efficient service, thank you.
GP surgery review: canterbury-medical-practice
Title: Restricted Access
Rating: 2 out of 5
Visited: March 2023
I think you are restricting peoples access & right to care if certain appointments & services are restricted to only one practice, especially if there is the additional issues with transport. You will find people less willing to access support with these restrictions causing people to suffer, their condition to worsen, to miss important health checks leading to them to eventually requiring possible hospital treatment snailing up the system unnecessarily when they could have be treated quickly at their medical practice if they were more flexible.
GP surgery review: canterbury-medical-practice
Title: Practice Website
Rating: 3 out of 5
Visited: February 2023
I was looking for up to date news about the practice . It appears that the latest Liaison Newsletter available is Winter 2021. Can this be correct? I understand it might be delayed, but a short message explaining why would be helpful.
GP surgery review: canterbury-medical-practice
Title: Brilliant
Rating: 5 out of 5
Visited: October 2022
Excellent service from physiotherapists at Bridge Medical Centre recently 
Need to mention also polite professional and helpful reception staff always 
Thank you very much
GP surgery review: canterbury-medical-practice
Title: Keeping up to date
Rating: 3 out of 5
Visited: September 2022
Having each received text invitations from the NHS I rang our practice yesterday to arrange Covid booster and yearly flu vaccinations for myself and my wife. My wife is over 75. I am just under 75. I was aware that Covid boosters were at first being offered to the over 75s, so before ringing the practice I checked the NHS on line to make sure I was eligible for a Covid booster. I was, as the NHS had lowered the age band to 65 a week previously.
I deliberately didn`t ring early as it was a non- urgent request. I rang about noon, to be told I was 29 in the queue. I held for 5 minutes which got me down to 26, so I requested ring back. They telephoned back about 50 minutes later. These times are approximate.
The person I spoke to would not give me an appointment, insisting that I had to be 75 for a covid booster. She was very pleasant, but according to the practice directives I was not ticking the right boxes. I insisted, and explained all the above. She asked me to hold. After a long wait she came back, having found out that I was eligible. She made the appointment.
This is just a minor irritation, having wasted about 30 minutes on the phone in getting through and speaking, but it is also a worrying example of no proper liaison between the NHS and their GP practices, and/or inefficient training at the practice.
Having been a patient of this practice for about 18 years I can vouch for a history of kind, efficient and caring service, but since lockdown it seems that systems are now in place that make it much harder to both see a doctor or deal with a problem, and particularly in having continuity of care from one particular doctor. This, in my view, is a very retrograde step. My father was a GP, so I grew up in a doctor`s house. Even then, with the NHS in its infancy, it was a busy practice, with huge surgeries and many at home visits. Somehow the practice managed to give a personal service. I`m sure there are many differences today, so harking back to the 1950s, 60s and 70s is of limited value, but I suspect much of the attraction in the fictional "Meet the midwife" is a nostalgic look back at how it used to be. 
So this is my request that someone (a practice manager?) keeps on top of changing regulations and keeps the staff up to date, and that normal pre-Covid service is resumed as soon as possible. 
And finally, the recorded telephone announcement when one rings in, is now out out date and inappropriate, and needs redoing.
GP surgery review: canterbury-medical-practice
Title: Great physiotherapy service
Rating: 5 out of 5
Visited: May 2022
I have had highly effective, professional physio treatment at this practice delivered by Mr C Jayes. Mr Jayes is knowledgeable , plus great at explaining and illustrating. He understood my difficulties throughout, successfully pinpointed my problem,  and provided appropriate and progressive exercises. Thank you so much for great treatment with long and lasting results.
GP surgery review: canterbury-medical-practice
Title: What a brillliant GP
Rating: 5 out of 5
Visited: May 2022
Completed an eform and was offered a face to face appt within 10 days. Was seen today by an amazing GP. Who asked lots of questions and truly listened. Cannot fault the service I received.
GP surgery review: new-dover-road-surgery
Title: Fabulous service
Rating: 5 out of 5
Visited: December 2023
Due to the ongoing after effects of a fall, I have had a lot of contacts,  including a couple of face to face visits. The care I have received,  can only be described as excellent. Thanks for the support the doctors the doctors continue to give me and my family.
GP surgery review: new-dover-road-surgery
Title: Great Practice with caring Doctors
Rating: 5 out of 5
Visited: November 2023
I had another wonderful service yesterday after attending my appointment with a lady to check my blood pressure, blood test, feet check etc.
GP surgery review: new-dover-road-surgery
Title: Impossible to get sn appointment
Rating: 1 out of 5
Visited: June 2023
I called at 8:05 to get an appointment and I'm in a phone queue thats 27 people long just to get a hold of a receptionist to make the appointment...

It really practically impossible to get an appointment here ever since they made it so you had to call on the day to get an appointment.

I haven't seen a doctor in ages just because its so difficult.
GP surgery review: new-dover-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
I was called by my GP early last Friday morning about a scan result and was offered an appointment that morning for treatment. Whilst waiting to see my GP a nurse who had either had a no show or cancelled appointment asked if I would like my flu jab whilst waiting. I was also offered a pneumonia jab. I was happy to accept both. Definitely a proactive service. 
I have been registered with the surgery for several years now and have always been impressed by the service I have received. The staff are very professional and work extremely hard in what are often very difficult and challenging circumstances.