janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: victoria-medical-centre
Title: dissapointed and frustrated
Rating: 1 out of 5
Visited: January 2023
I needed to get the results of two tests and the telephone message said to phone between 2pm and 5pm. I duly phoned at 4.20 to receive a recorded message that I was number 12 in the queue. I then waited an hour before the phone was answered! The receptionist was helpful and polite but surely more manpower is needed ! I just try to imagine how difficult an hour's wait for working or elderly  and infirm people might be. Sorry but  unacceptable service.
GP surgery review: victoria-medical-centre
Title: Disgusting service
Rating: 1 out of 5
Visited: December 2022
Absolutely appalling service, the receptionists are rude and ignorant! I am not impressed at all, the waiting was over 30 mins both times I visited and I think it’s awful when they could call and warn they are running late, what shocked me the most was the ignorance of reception when asked if it was going to take much longer! Absolutely disgusting!
GP surgery review: victoria-medical-centre
Title: Unable to book blood pressure test appointment
Rating: 3 out of 5
Visited: December 2022
Friday the ninth of December at 13.38 I received a text from VMC inviting me to book an appointment for a blood pressure check. This was accompanied by a link, and although trying many times to connect, it always failed.
GP surgery review: victoria-medical-centre
Title: Everything was amazing.
Rating: 5 out of 5
Visited: December 2022
We just had the appointment in the morning by 5 pm everything was done including the prescription and medication.Very handful the pharmacy in situ. Great practice. Nonetheless everything was nice and clean and staff friendly and professional.
GP surgery review: victoria-medical-centre
Title: Appalling Healthcare Service
Rating: 1 out of 5
Visited: November 2022
I am ashamed of being registered with such GP surgery.
Never in my life while trying to book an appointment I felt so much refused and instead of getting help am simply block by the receptionists, is like a brick wall between patient and the doctor.
Invasion of privacy in the name of "triage" as they call it.
When asking for an appointment the receptionist try to "refer you to a pharmacy like your problem is not important and if they are actually qualified to assess your health condition, ridiculous.
They come to the point even to tell you what medication will be given by the doctor. I didn't know the receptionists were clinical qualified. 
This surgery is for sure one of the worst in Eastbourne, since they merge the three surgeries all together, they simply lost the ability to consult patients, big big mistake, but of course money first patient maybe after if receptionist decide so of course.
This so-called telephone appointments when you of are very lucky to get one are nothing else than chit-chats, this is no way of diagnosing a health condition.  
Apologies for my honesty but that's my feeling of healthcare that this surgery is offering in the last three years.
Thank you very much!!
GP surgery review: mile-oak-medical-centre
Title: Good practice g
Rating: 5 out of 5
Visited: September 2023
Got to practice a little early for my appointment thinking I would have to wait but was aloud to go straight in for which I was thankful
GP surgery review: mile-oak-medical-centre
Title: Caring Staff
Rating: 5 out of 5
Visited: September 2023
My 93 year old dad had his annual review recently. The wait time was short. The nurse he saw was professional, reassuring and kind and his experience was good.
GP surgery review: mile-oak-medical-centre
Title: Can't get an appointment
Rating: 2 out of 5
Visited: August 2023
All morning slots gone and now even the e consult says full for the day. It's only 09:30. 

They cannot care for the number of patients on their books
GP surgery review: mile-oak-medical-centre
Title: change an appointment
Rating: 2 out of 5
Visited: August 2023
At the moment I am dialing the surgery (10/08/2923; 3:50 pm) which is my forth attempt to get through to the surgery. So far I have been held on the phone 19 minutes - I was number 3 at the beginning - the other 3 times I was kept waiting over 20 minutes till I gave up. I am trying to change an appointment you have sent to me, but do not seem to get through.
GP surgery review: mile-oak-medical-centre
Title: Good replacement
Rating: 4 out of 5
Visited: July 2023
Due to a shortage of the drug Tostran I have been given Testogel instead. I find Testogel much easier to use and use less of It . I have spoken to the practice pharmacist about having Testogel as my usual medication. However I still get Tostran which as you know Is causing problem at the moment. Again could I ask for this medication to be reviewed again
GP surgery review: mile-oak-medical-centre
Title: Great response
Rating: 5 out of 5
Visited: July 2023
I would like to a thank the Dr and receptionist who dealt with my problem of having gout and being away from home, looking  after my elderly father with the quick response of sorting my medication by sending it to his local pharmacy. Thank you so much.
GP surgery review: mile-oak-medical-centre
Title: Great practice really performed
Rating: 5 out of 5
Visited: June 2023
Yesterday after nocking a scab of off my not so private part these days I went to the surgery to see if I could see a doctor to stop the profuse bleeding, I was seen within 10 minutes by lovely strawberry blonde doctor  and she sort of quarterised the wound, perfect job done thanks so much Doctor sorry didn't get your name no bleeding today thank
GP surgery review: mile-oak-medical-centre
Title: Amazing Practice
Rating: 5 out of 5
Visited: June 2023
Amazing team at Mile Oak Medical Centre, very caring, understanding. I felt listened to and the time taken to explain situations making things clearer is brilliant. I can't thank them all enough for the time given to me.
GP surgery review: mile-oak-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
I have just watched a video on how the coil is inserted and in the comments alot of women where saying about horrible experiences, so I just wanted to say thank you to the nurses that fitted my they where so kind and reassuring and made me feel comfortable with such a private area that could make any women feel uncomfortable to have that done. Also it made me think, and every time I've been for me or my daughter we have always been delt with with care and consideration and ways mad me feel comfortable and happy. So thank you. Xx
GP surgery review: mile-oak-medical-centre
Title: Almost impossible to contact by telephone
Rating: 1 out of 5
Visited: May 2023
I called at 4:45 to get some test results, I was number one in the queue as soon as I got through but it still took 24 minutes for the phone to be answered! It is almost impossible to contact the practice by telephone. New phone system but same old problem, maybe its not the phone system thats the problem?
GP surgery review: fairfield-park-health-centre
Title: Unreachable
Rating: 2 out of 5
Visited: March 2022
It's been three weeks since we received a letter from the hospital with a prescription for my 4yr old that the doctors would administer. I have tried calling multiple times (at different times of the day) and the calls are always cut off before being answered, or ring for upwards of 40minutes by which point I have to do something else. I have tried email but the email link on the website provides the wrong link - I typed the address in from another source and still received an undeliverable notice. 

On top of this, I booked an appointment for my other child to screen for diabetes - after waiting four weeks for the appointment they were having trouble with the phone line and the call had to be ended. I was told to book another appointment. I wish there were another practice in the area I could use as feel helpless.
GP surgery review: fairfield-park-health-centre
Title: Feeling uncared for
Rating: 2 out of 5
Visited: February 2022
I know covid made things problematic but we are now left with a "service" that frequently does not attend to the online repeat prescription requests (it is currently the 3rd time this has happened to me) and follow up treatment is non existent.  I am 79 with multiple health problems and I wish there was another practice I could attend.  It has made me slightly dread falling ill.  When one can actually see the them the doctors and nurses are unfailingly kind, but the logistics to actually see one is certainly a problem. I didn't even try and get in touch with the surgery when I had long covid but could have done with some support. They have, at last, made telephoning them easier and more efficient but there is no offer of a number to press for enquiries - just appointments or cancelling.
GP surgery review: fairfield-park-health-centre
Title: Lack of communication and coordination with other agencies
Rating: 2 out of 5
Visited: February 2022
Having attended an appointment at dermatology, arranged through GP, there was a short delay before a letter describing the appointment, and requesting follow up blood tests, came, cc'd to me and to GP surgery. I booked an appointment for a blood test on 27/01, earliest available being 04/02. I accepted that under current pressure on the system, it would be down to me to arrange this appointment.
I came to the surgery but phlebotomist was unable to do the blood tests, citing lack of access to appropriate electronic forms. I was surprised that a letter that had been on my record for a week had not been consulted before. In discussion with the nurse it was resolved that I would attended RUH blood testing service, and I duly went there, later that morning.
On my way to the RUH I was contacted by the Mineral Hospital to arrange a blood test in support of my prescription. This test happens 6 monthly, and I had thought following previous difficulty, was now instigated by surgery, so I was surprised, but as on my way to RUH, thought I could kill two birds with one stone.
I was wrong about this. Firstly, the request from dermatology was showing as 'collected' on the system, because it had been left that way online. Secondly, the request from the Mineral Hospital was not on the system.
Phlebotomy were able to process the dermatology request, but I have had to make a further appointment at the RUH to complete the Min request.
I feel adrift. I have always found Fairfield Park to be staffed by kind and warm people, but the overall organisational structure seems chaotic, and this is after making adjustment for the current times. 
My opinion is that part of this chaos is an apparent lack of effective communication within the  surgery, and between the surgery and outside agencies.
GP surgery review: widcombe-surgery
Title: Good care over a long period
Rating: 4 out of 5
Visited: September 2022
I first consulted the Surgery about possible prostate cancer in 2016 and from then on was steadily monitored – and occasionally prodded into action – by the staff there, with frequent discussions, tests and references to the Royal United Hospital. So while it would have been nice if I had not had prostate cancer at all, I think that with the support of everyone at the Surgery matters have gone forward about as well as I could have wished, up to and including my recent prostatectomy. In short, at the moment it seems that everything was caught well in time and at the moment the likely outcome seems good.

I do, however, worry about how I would have got on today in these, more pressured, times. Resources at all medical practices are now spread very thinly and I imagine that it must be difficult for people to devote the time to patients that they would wish. However that is a question for the future and doesn’t take away from the care I’ve received so far.
GP surgery review: widcombe-surgery
Title: A very much appreciated experience
Rating: 5 out of 5
Visited: September 2022
I would like to echo the previous positive review; I too have recently moved to Bath and have found Widcombe Surgery to be a listening and caring environment. I have received excellent attention and support from a well-organised, friendly team. The quality of medical advice and care is pitched at the right level for me and I feel confident in making the right decisions for my well being. Thanks to all at Widcombe Surgery, you're doing a grand job.
GP surgery review: widcombe-surgery
Title: A good experience
Rating: 5 out of 5
Visited: August 2022
I had an infection which started quite suddenly, last Tuesday,23 August. I went into the surgery in the afternoon and was greeted by a kind receptionist who suggested that I provide a urine sample there and then. She ensured that the nurse was available to test it and then was able to make a telephone appointment for me with a GP. The Doctor was very thorough and after discussing it prescribed anti-biotics which we collected from the pharmacy within half an hour. By the end of the evening I was feeling much better and by the time I finished the course the infection was gone. 
I would like to thank all those who helped me that day. Everyone in their different roles, all working together, solved my problem efficiently and effectively. This was a good experience of health care at Widcombe Surgery .
GP surgery review: widcombe-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2022
I had to make a non-standard request for pre-hospitalisation screening tests at short notice. The receptionist could not have been more helpful and an appointment was promptly made.

The procedure was efficiently carried out by a nurse who could not have been more kind and professional.

This was my first experience of the Practice having recently moved from Hertfordshire and as a newly registered patient I do not believe I could be in better hands.
GP surgery review: widcombe-surgery
Title: Very good, but....
Rating: 3 out of 5
Visited: February 2022
I cannot fault them, they always phone up quickly and give good help. It is just....it might be me, but I feel many of the doctors are quite abrupt, and I feel stupid. I do suffer with my MH, so it might be me, it just feels like I don’t want to call again....
GP surgery review: widcombe-surgery
Title: Compassionate, caring professionals
Rating: 5 out of 5
Visited: January 2022
I called the surgery to make an appointment to discuss my teenage child’s mental health. I was extremely impressed when the doctor rang me in advance of the appointment (and on a weekend) to discuss the situation. She was reassuring, supportive and kind - and very generous with her time. I felt clear on what steps to take next and we made a plan for my child’s follow up care. This positive experience is consistent with every time I have used Widcombe surgery - staff are compassionate and always go above and beyond. I’m very grateful.
GP surgery review: widcombe-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: January 2022
I had issues which turned out to be kidney stones. In three days I was able to see a nurse on the same day I called, phone appointments with two doctors and then a f2f appointment with a doctor on day 3. All involved ie the receptionist, nurse and two doctors were brilliant.
GP surgery review: bradford-on-avon-and-melksham-health
Title: Unable to get through - still on hold after 90 minutes
Rating: 1 out of 5
Visited: October 2022
One word : appalling.

On hold for over 90 minutes and still counting.  Impossible to get through and if you try to visit, they tell you no appointments are available.  Complete waste of time
GP surgery review: bradford-on-avon-and-melksham-health
Title: online medication.
Rating: 4 out of 5
Visited: October 2022
There is no shortage of information on how to register for repeat prescriptions online. The difficulty is actually in placing the order. The pathway for doing this needs to be consistent. It is often difficult, sometimes impossible to find.
GP surgery review: bradford-on-avon-and-melksham-health
Title: This surgery is uncontactable, can't arrange an appointment
Rating: 1 out of 5
Visited: September 2022
I have no idea if this surgery is any good or not. I've spent the last 3 months trying to arrange an appointment. 

They dont answer the phones, won't accept bookings when I visit in person. Online bookings have very limited scope. Typically blood tests only, anything made outside of this gets cancelled. 

Doctor link seems to be a waste of time. For whatever reason they are unable to message back to arrange an appointment, instead they just call randomly. Due to work I am pretty much unable to take non arranged calls. If I then try to return the call, I can't get a reply. 

I don't know why it's so hard to simply send a message in the 21st century. I'm sure things were much easier in the days of carrier pigeons.
GP surgery review: bradford-on-avon-and-melksham-health
Title: Pretty bad
Rating: 1 out of 5
Visited: September 2022
Trying to get results of blood tests, with no success have have twice been on the phone for over an hour eventually I hung up to avoid heavy charges , do you not have enough staff? I am eighty two , and feel that the only way to be heard is to come and die on your doorstep!!!!! it is very sad, as your practice used to have such an excellent reputation, we can’t “vote with our feet” as there is no alternative, pretty depressing.
GP surgery review: bradford-on-avon-and-melksham-health
Title: Kind, helpful and efficient
Rating: 5 out of 5
Visited: July 2022
I was traveling and found I'd miscounted one of my medications and would run out before being able to return home (and this was not a medicine one could stop suddenly without risk).
I came to the clinic and was greeted by the staff with kindness and understanding of my plight. Even though it was late in the day, one of the practitioners saw me, reviewed my history and medication profile efficiently and respectfully and then ordered a limited refill of my medicine. 
At every step along the way, I felt the entire care team at the centre was acting in my interest, and all were friendly and helpful throughout my time there. 
My thanks to the entire team!
GP surgery review: bradford-on-avon-and-melksham-health
Title: Poor practice
Rating: 1 out of 5
Visited: July 2022
Struggled to get seen by a doctor but when I finally got to see one he had to pop out so I seen a nurse. Told I would get a telephone call from the doctor but they booked a face to face and didn't tell me so I missed that. Took over a week to be seen again. Very poor communication. I Went down to collect my daughters prescription today but was told they sent it to westbury and asked me to pick it up from there🤣  the women on the prescription desk wouldn't let me explain the situation just kept butting in and talking over me on top of that getting everything wrong . Only if she let me talk. I ended up leaving without mine and my daughter prescription. People skills don't seem to exist at this place
GP surgery review: bradford-on-avon-and-melksham-health
Title: Hopeless
Rating: 1 out of 5
Visited: June 2022
Can't contact the practice by phone, visited to make an appointment . Receptionist told me I couldn't make an appointment in person. I was promised a phone call to discuss releasing medical records, still waiting both for call and records. Frankly, I'd rather be sick than try again
GP surgery review: bradford-on-avon-and-melksham-health
Title: Fantastic care and service received
Rating: 5 out of 5
Visited: June 2022
Having heard many a negative review on social media about contacting the surgery for appointments, we were nervous when we finally needed to contact the surgery urgently for our unwell little boy. It did take an hour to get through on first contact  but he was seen within 30 minutes in person by one of the doctors, who promptly dealt with his problem. On the advice of the doctor we contacted again a couple of days later when things hadn’t improved as they had hoped. I was able to make a further appointment on the day by telephone, this was not a long wait in the queue by phone. I received a call from a doctor who invited us to be reviewed again in person. Unfortunately later in the day things became worse and I contacted the surgery again by phone, the receptionist kindly arranged a further call from the same doctor who requested for another review in person that evening. 
We were met with helpful respect by all the reception staff at each contact and the doctors who reviewed our son were kind and reassuring and we are pleased that he is now back on the mend! 
It really demonstrated to us that the surgery are able to deal with problems promptly and effectively when needed.
For previous contacts, I have had no issues with using dr link and online access to arrange routine reviews. Thank you!
GP surgery review: bradford-on-avon-and-melksham-health
Title: Good luck
Rating: 1 out of 5
Visited: May 2022
I've given up trying to make an appointment by phone and, since you can't make one in person - face to face at the surgery - I've given up trying to get medical advice.
GP surgery review: bradford-on-avon-and-melksham-health
Title: Contacting the practice
Rating: 3 out of 5
Visited: May 2022
There is no facility to be able to leave a message to pass to a specific doctor.
This would be useful especially when out of the country and a patient needs to respond to a telephone message left by a doctor to a home answer machine or by a no reply email or text message.
GP surgery review: patford-house-partnership
Title: Good Doctor
Rating: 4 out of 5
Visited: December 2023
I had a good experience and found the doctor very helpful- we discussed several 
Slight problems l had and decided I would
Need another blood test - which has been 
Arranged for me.
GP surgery review: patford-house-partnership
Title: Great experience¹
Rating: 5 out of 5
Visited: December 2023
I gave a short summary of my symptoms, listened to closely by GP, who examined me and asked very relevant  questions, before quickly coming to his conclusion and arranging XRay and medication. He was positive, polite, and professional in manner.
GP surgery review: patford-house-partnership
Title: Efficient practice
Rating: 5 out of 5
Visited: December 2023
Considering I only requested an appointment a few hours earlier, it was comforting that a GP would see me. Signing in on arrival was straightforward using the monitor screen. Information relating estimated appointment time was displayed and really useful. I was called into Drs surgery on time and received exceptional help and service.
GP surgery review: patford-house-partnership
Title: Quick service
Rating: 5 out of 5
Visited: December 2023
The doctor I saw was very thorough and didn’t tube discussing my problems and us getting bloods done a scan X-ray.  I could not ask for more.
GP surgery review: patford-house-partnership
Title: Even Drs get sick
Rating: 4 out of 5
Visited: December 2023
Had an in person appointment for 0900 so had arranged to go straight to work afterwards.  Received a text at 0830 to say Dr was sick so would receive a phone appointment in stead.  The surgery were unable to give me an approximate time so I had to take the whole day off unpaid.  (Sadly, unlike the Dr I don’t get sick pay).  When I eventually got the phone call the Dr asked me what I wanted yet it was them who asked me to make the appointment!
GP surgery review: patford-house-partnership
Title: Friendly
Rating: 5 out of 5
Visited: December 2023
The GP was very thorough, and had empathy. I felt listened to. To be honest, all the GPs I've seen at this practice since moving here have been lovely and thorough
GP surgery review: patford-house-partnership
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
The doctor was very thorough and spent  time going through things and explained in detail for me.  Also discussed what next
GP surgery review: patford-house-partnership
Title: Good service
Rating: 5 out of 5
Visited: December 2023
My appointment was cancelled but they managed to get me in
On the sane say yo see a gp.  He was very thorough.