janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: reservoir-road-surgery
Title: Very Poor level of Service
Rating: 1 out of 5
Visited: April 2022
The appointment system is diabolical, if you carry on trying you might get lucky, and then you have to wait with phone in hand for the best part of the day to get a call back from the doctor. The Practice certainly do not make it easy for you to get access to  treatment.
GP surgery review: reservoir-road-surgery
Title: Bad staffing. Terrible appointment system
Rating: 1 out of 5
Visited: April 2022
The staff are very rude here. Yet they are supposed to feel better. I've personally have been waiting for a letter since before Feb about my conditions and I still haven't received.
GP surgery review: reservoir-road-surgery
Title: Awful reception staff
Rating: 1 out of 5
Visited: March 2022
Working in General practice myself I’m absolutely astounded that the reception staff are allowed to speak to patients in the way they do. The member of staff I spoke with today was rude and extremely abrupt. Having read the reviews I can see this is a familiar pattern for some of the reception staff here. Thankfully the calls are recorded and I will be making an official complaint. I feel this needs addressing immediately by the practice manager and/or complaints lead as nobody should be spoken to in such a manner. General practice staff do not tolerate rudeness from a patient,there is a zero tolerance policy and they would be warned or removed so I don’t see it acceptable that staff are allowed to speak to patients in such a way.
GP surgery review: arran-medical-centre
Title: Shocking service
Rating: 1 out of 5
Visited: November 2022
Been trying to get phone consultation with doctor for a few days now, Yesterday booked phone consultation online and got no call, and finally got through today to a very rude receptionist to be told a doctor will call you today and guess what no one has called, You still can't get a doctors appointment until you have had a phone call off doctor, (why is this, seems like another waste of resource by the NHS) I honestly think they are just dossing in the office. I really don't know where to go with this it looks like i will have to go to A & E and waste there time with something my GP should be doing.
The whole system is in a mess.
GP surgery review: arran-medical-centre
Title: terrible
Rating: 2 out of 5
Visited: November 2022
Tried contacting surgery by phone 1030 am.recoreded message said third in queue. still waiting 40 min later for response. Give up got friend to take me to afternoon surgery. Asked face to face for call-back. By the time you do get through no appointments. Fighting losing battle.
GP surgery review: arran-medical-centre
Title: Friendly staff  and professional service
Rating: 5 out of 5
Visited: June 2022
I phoned late this afternoon to request a telephone consultation. Phone was answered fast. The receptionist,Lisa,was warm and friendly (as all the receptionists are whether  face to face or over the phone) and I spoke to my Dr within the hour.

 The receptionists are always helpful and often go out of their way to assist to be able to make your experience at the surgery run as smoothly and  stressfree as they possibly can. 

I rarely ring for an appointment but when I have previously my requests have always been met.
GP surgery review: bosworth-medical-group
Title: Not good
Rating: 2 out of 5
Visited: October 2023
I phoned for a doctors appointment told the member of staff what the problem was and then while the member of staff was on the phone to me  she was talking to someone else then there was silence and then she asked again what the problem was and said to try again at 2pm for an appointment
GP surgery review: bosworth-medical-group
Title: Excellent Practice
Rating: 5 out of 5
Visited: February 2023
From speaking to the very helpful receptionists to the in-depth and ongoing care I have received from the doctor, I am very thankful and appreciative of the wonderful support I have received during a difficult time . First class all the way. Thank you.
GP surgery review: bosworth-medical-group
Title: Impossible to get appointments
Rating: 1 out of 5
Visited: February 2023
Asking all of us to call 8:30 to book app, obviously there will just few lucky ones who will get the rest keep trying. Mist will wait for hours and will try for days to get even through and even then most likely no availability
Had 3 periods in one month, bled like somebody tried to slaughter me, that is not emergency to get appointment, all i received keep trying to call to book your appointment
 Humiliating service
GP surgery review: bosworth-medical-group
Title: Superb practice
Rating: 5 out of 5
Visited: October 2022
I have visited the practice on two occasions during the past week for my covid vaccine and my flu vaccine and received excellent efficient service on both occasions. Well done to all the team.
GP surgery review: bosworth-medical-group
Title: Covid & Flu vaccination
Rating: 5 out of 5
Visited: October 2022
My husband and I received our 5th Covid and Flu vaccine today and wanted to congratulate the practice for the excellent and efficient way they dealt with us.
Many thanks, Linda & David.
GP surgery review: bosworth-medical-group
Title: Vaccinations
Rating: 5 out of 5
Visited: October 2022
My husband and I visited the practice today for a Covid & Flu vaccination.
Excellent service and well organised.
Very impressed.
GP surgery review: bosworth-medical-group
Title: Impressed with this practice
Rating: 5 out of 5
Visited: July 2022
Cannot praise this practice highly enough. My son has several health issues and since joining the practice the service he has received has been brilliant.  Thankyou
GP surgery review: bosworth-medical-group
Title: Huge improvements have been made
Rating: 4 out of 5
Visited: May 2022
I have been in contact with this doctors quite frequently so far this year due to different concerns and every experience has been positive. I have spoken to my registered GP when requested, but on two occasions have spoken to another doctor and clinician and both were seen to be extremely helpful, and have taken the time to listen to me, explain things to me and send me for future tests to help alleviate my anxiety.
GP surgery review: coventry-road-practice
Title: Best Practice in the area
Rating: 5 out of 5
Visited: December 2023
Been in 3-4 times now and the experience is the best I have had through the 4 practices I have experienced in the local area. Today I got an urgent appointment and was in an hour after I called. 

The receptionists were extremely nice and welcoming. I wait little over 10 minutes before seeing the Doctor (in the past I have also seen Advanced Nurse Practitioners who were also great). They listened through the history without interrupting other than for clarification, then explained the checks they were doing and why. Then explained their diagnosis while backing it up with what they saw. Then proceeded to also explain exactly why they were prescribing me the medication.

Additionally all the notes and prescriptions where put on the NHS app immediately. Which as someone who is very digital first is highly valuable. 

I would say this practice is doing everything right and hands down are the best practice in the area!
GP surgery review: coventry-road-practice
Title: Great Practice
Rating: 5 out of 5
Visited: December 2023
Practice always answers the phone promptly 
Doctors always spend time with the patient, and you never feel rushed
Reception staff always helpful
GP surgery review: coventry-road-practice
Title: Breath of Fresh Air
Rating: 5 out of 5
Visited: November 2023
I rang the Practice on Tuesday 14th to request an appointment and almost immediately was speaking to a very courteous receptionist, I was given an appointment for 12.00pm on the same day.Yes same day
I was given a thorough examination for my issue, and also put on the three week gateway for further investigations.
This is only my third visit to the Practice, and I am very impressed, the NHS App I use to check my medical history and prescriptions etc was updated with my visit within a few hours.
Keep up the good work ladies and gents!!
( I even got a call at home later from the Doctor I saw, with some info he had forgotten to give me).
GP surgery review: coventry-road-practice
Title: Caring practice
Rating: 5 out of 5
Visited: September 2023
I was able to secure a same day appointment,  the GP was so patient and caring.  Explained conditions and treatment and arranged follow up appointment.  I have forgotten the name of the doctor,  but will not forget her kind and compassionate manner.
GP surgery review: coventry-road-practice
Title: Great Practice / Compassionate Care
Rating: 5 out of 5
Visited: September 2023
I attended for my review appointment today.
The GP reviewing took time to explain my review, current treatment and treatment options.  I was able to discuss other health issues with the GP during the appointment and time was afforded to discuss these and to discuss a range of available treatment options.  I felt that no questions were silly and was able to fully confide with the GP, this was due to her openness and patience, she demonstrated a very caring and compassionate approach.
GP surgery review: coventry-road-practice
Title: Well managed practice
Rating: 5 out of 5
Visited: June 2023
Recently registered and astonished how caring this surgery is compared to my old one.They actually care and follow up any problems encountered and resolve in a timely manner.Excellent patient care appears evident in the short time i have been registered here.Nothing is too much of a problem.Reception staff are pleasant to deal with and converse in a pleasant and caring way.What a refreshing change to be treated like a normal human being !
GP surgery review: coventry-road-practice
Title: Helpful & caring practice
Rating: 5 out of 5
Visited: May 2023
When we've needed support or help with my husband's care all the staff have been great. Can't Thank them enough
GP surgery review: coventry-road-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
One of the best GP's I've ever been under for my whole family. Even through the covid19 they always managed to fit us in and we have no issues getting appointments. All the gp's, old and new are very caring and have lots of time for you. So good with children too.
GP surgery review: coventry-road-practice
Title: This is how it should be
Rating: 5 out of 5
Visited: February 2022
After changing surgery i cannot Believe the Difference
So Friendly yet so professional, in my opinion they are one of a kind
They have done so much for me and all my Family.
GP surgery review: croft-medical-centre
Title: Treatment of elderly patient
Rating: 2 out of 5
Visited: August 2022
This is the second review I've attempted to post. The first was not displayed. 
I rang for the doctor to come out to my mother who is 100 years old in October. She had a cough, breathing not too good and very lethargic. The doctor refused to come out and wanted me to bring her in her wheelchair in blazing heat to see him! She is housebound and not something I  wanted to do. So without seeing her he issued steroids and ignored the fact that we needed to discuss other problems she has telling me to ring another day. I'm so angry she is being treated this way especially as she rarely asks for help and hasn't seen a doctor for quite some time. Hopefully this post will be shown .
GP surgery review: croft-medical-centre
Title: Rude receptionists
Rating: 1 out of 5
Visited: April 2022
Worst doctors to try and get into they tell you to phone at 8am in the morning and on the phone for almost an hour to be told no appointments left so I always end up at the out of hours doctors which have more time for you... Receptionist are rude and an attitude
GP surgery review: croft-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: February 2022
Daily routine of running the switchboard gauntlet to try and get an appointment... 30 minutes of repeat calls and you still can never get through... When you do the reception staff are the rudest people I have ever had the misfortune of dealing with... They couldn't care if you lived or died and obviously hold their patients in more distain than finding dog muck on their shoe. On the rare occasions you can get through, the Doctors themselves are lovely, but the reception/booking team are just vile!
GP surgery review: croft-medical-centre
Title: Difficult access
Rating: 2 out of 5
Visited: January 2022
Not able to book any appointment in advance. Need to call at 08:30AM and try to scramble for a morning appointment or 13:30pm and scramble for a PM appointment.

Briefly were able to use e consult which was helpful

I only need to contact the surgery once or twice a year for a prescription request. Reception make me feel a nuisance each time.
GP surgery review: downsfield-medical-centre
Title: Very caring practice
Rating: 5 out of 5
Visited: July 2022
When ever we phone or visit the practice all staff from reception to doctors are always helpful and caring and get appointments or follow ups sorted . My husband seen dr who said being referred to photographic team for dermatology reasons. We had a phone call from dermatology team same day with an appointment for few days time. Excellent service provided by everyone 😀
GP surgery review: green-lane-surgery
Title: Quick and thorough response to symptoms
Rating: 5 out of 5
Visited: September 2023
I was phoned within 3 hours of a blood test taken at Chase hospital, suggesting possible problematic issues with the results and suggesting action to be taken immediately as a result. I was impressed with the speed of )the reaction to the test results.
GP surgery review: green-lane-surgery
Title: Nhs app
Rating: 3 out of 5
Visited: July 2023
I cannot believe that they won’t put our records on the nhs app as requested, I was to come in and fill out form, go down to be told no we don’t use the nhs app. 
And I would need to request a paper version of my records. I know a lot of other surgeries that patience’s can get there medical info on the app why we cannot here.
GP surgery review: green-lane-surgery
Title: Good Doctors
Rating: 5 out of 5
Visited: April 2023
✔ The doctors gave me good medicine and referred me to a good hospital in order to let me take the quick surgery so that I could be peaceful in my mind with prompt support and help me effectively.
✔  I am thankful to them indeed for their warmhearted help that touched my heart and made me moved🙏👍😂
GP surgery review: green-lane-surgery
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
I have been with the practice for 3 years now and so far not been perfect especially during COVID but not worse as I've been hearing from most surgeries but I should say my whole family - husband and 2 children has been seen by the Doctors in this practice and have all been great. 
I don't get problems getting appointments, I can wait in the que on the phone but my issue is been dealt at all times. I recently booked my daughter and offered to be seen in the other practice  and explained to me well by receptionist that the specific Drs that deals with the problem that my daughter has are all available at the time which is perfectly fine with me. That Dr suggested a specialist referral that should come from my own GP and we didn't have to chase up my GP and was called in for face to face for appointment. Our GP has been helpful and explained well and given us options. The staff/ receptionist are all friendly and helpful. Overall our experience has been positive, the staff & team deserves to be appreciated and we are thankful for doing their service to the community and would definitely recommend Green Lane Surgery.
GP surgery review: green-lane-surgery
Title: Good experience
Rating: 5 out of 5
Visited: February 2023
Always willing to discuss health when I have concerns over surgery and arranges quick clinical services such as scans, xrays bloodtests when needed
GP surgery review: green-lane-surgery
Title: Worst Practice
Rating: 1 out of 5
Visited: August 2022
Written on behalf of my partner. 
We understand the pressures of the NHS at the moment. However, My partner was totally appalled by the service! Waited over 40 minutes after their scheduled appointment. To be then seen by a doctor who is completely dismissive of the problem. No patient history was checked. Doctor was completely judgemental. Total waste of time.
GP surgery review: green-lane-surgery
Title: Don’t answer the phone
Rating: 1 out of 5
Visited: June 2022
Been with the surgery all my life and never had issues before the pandemic. 

Now, they rarely answer the phone, and you can’t get a face-to-face appointment with a doctor for love nor money.

On the one instance that I did manage to get through, I was impressed that I was only second in the queue, and was told I’d get a same day call back from a doctor. 

That afternoon, the receptionist called me back and said that the doctor had deferred my callback until the following week, because they were “inundated with emergencies”. I’m not sure how, on a Tuesday, they can foresee an entire week full of emergencies. 

The receptionist asked if this was alright, and when I said “no, not really”, she said didn’t know what to say - so I’m not really sure why she asked. Can’t help but wonder if this is because I was calling with regards to a women’s health issue. 

Was running late for an appointment with the nurse and tried to call, but they didn’t answer the phone. When I got there I was sent away and told to rearrange. I accept the lateness as my own fault, but the wasted journey is down to a lack of reception staff. 

Will be moving to a different surgery as soon as possible, because Green Lane just doesn’t meet the same standard it used to.
GP surgery review: green-lane-surgery
Title: Brilliant doctors
Rating: 5 out of 5
Visited: June 2022
I can't thank the receptionists enough they are always so understanding and are able to get me suitable appointments when needed .I've never had an unpleasant appointment with any of the doctors and staff , always so caring to my child with additional needs . Keep up the good work!
GP surgery review: green-lane-surgery
Title: Efficient service
Rating: 5 out of 5
Visited: February 2022
Had symptoms that concerned me, called for a telephone consultation and was asked to attend the surgery for a face to face appointment.
Had a thorough and detailed examination and was referred for tests straight away.  After care from the surgery has been fantastic from the receptionists right through to the doctors.   No concerns with telephone or face to face appointments.
GP surgery review: kingshurst-medical-practice
Title: Horrendous
Rating: 1 out of 5
Visited: May 2023
Worst ‘doctors surgery’ in the uk, appointments gone within 12 minutes today, can never get an appointment, must have 5 appointments a day for the whole community
GP surgery review: kingshurst-medical-practice
Title: Poor service
Rating: 1 out of 5
Visited: October 2022
I have a chronic health condition and I can never get an appointment. Frequently there is an issue with issuing repeat prescriptions which leaves me anxious and in pain. Poor quality of service and online services are not fit for purpose. Reception staff are rude and unhelpful. There is no care at this practice.
GP surgery review: kingshurst-medical-practice
Title: Awful
Rating: 1 out of 5
Visited: June 2022
This practice is awful you phone up at 8am to try and get an appointment and the queue is full and they just cut you off. If you need medication they won’t issue it until the day before you run out of tablets if that’s the weekend then yon run out. You have to phone and phone and phone to get them to issue certain medications because they are expensive and they don’t want to issue them. Shocking place.
GP surgery review: kingshurst-medical-practice
Title: Worst in west midlands
Rating: 1 out of 5
Visited: January 2022
Having rang at 8 nearly every morning for the past month and a half I got through to then be put on hold for 25 mins for there to be no appointments. I managed to get telephone appointment today, I rang them at 4 in the afternoon to be told it could take up till 6 o'clock when the practice shuts and I need to be seen by the doctor this practice has been going down hill for years but lately it is a shambles. Look elsewhere if your thinking if joining
GP surgery review: kingshurst-medical-practice
Title: Worst GP in Birmingham
Rating: 1 out of 5
Visited: January 2022
Never have appointments. You ring bang on 8 and still nothing. It’s a lottery on whether you get a slot or not. At a loss after no online appointments available, and had to contact 111. Still no help. The kind of GP where a problem gets worse and worse until you’re so ill you need hospital. Disgrace.
GP surgery review: manor-house-lane-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
Contacted this surgery over a week ago as unwell with cold/chest symptoms had same day telephone consultation and medication prescribed straight to pharmacy 
Contacted again today as still felt unwell I was seen at another clinic for a face to face consultation 
Excellent service congratulations to staff who work very hard in a demanding job
GP surgery review: manor-house-lane-surgery
Title: You cannot get a telephone appointment with the GP
Rating: 1 out of 5
Visited: June 2022
This practice asks you to ring at 8.30 to book a telephone appointment, you ring at 8.30 & obviously the lines are engaged, you finally get through after waiting always over 20 minutes to be told all the slots have gone & try the next day at 8.30 or ring 911 , when I rang at 3.00 pm after several attempts & failing in the morning I was told I should register online & I would be guaranteed a telephone appointment but to do so l needed to come into the surgery first for a passcode , this is so discriminatory to people who do not have a computer, however the receptionist told me this was not the case , well I can assure you plenty of elderly people do not know how to use a computer, & how they deal with ringing up every day at 8.30 is beyond words, this surgery needs to either close or employ more staff to ensure it’s patients can speak to a GP , The Covid pandemic has certainly changed how practices operate particularly  this one. I have now changed my GP & the difference in customer service is quite astounding, offered face to face appointments,  no asking to ring at 8.30 thank goodness !
GP surgery review: parkfield-medical-centre
Title: Excellent Pracrise
Rating: 5 out of 5
Visited: August 2023
I moved to this practice after being removed from the castle practice and harlequin surgery for having the audacity to see a doctor face to face  I can only sing the praises of everyone at this surgery, phones answered in a reasonable time, helpful receptionists, nurses and doctors and waiting times once at the practice very reasonable  The team here have done more for my health issuses than either of the previous two in the last five years  Great expierrnce more than satisfied
GP surgery review: parkfield-medical-centre
Title: Praise where praise is due
Rating: 5 out of 5
Visited: March 2023
I wish to make a compliment about the wonderful service I recently received at Parkfield Medical Centre.
On the 21st March 2023, I had a growth top sliced in my head at the hospital.
When I arrived home, my face was covered in blood and in desperation, I phoned Parkfield Medical Centre to see if they could help.
Within the hour, the nurses there had dressed my wound. 
The following day at the Patient Participation Group meeting, a fellow member pointed out that I had blood running down my face.
The Dr immediately dressed the wound for me and then the practice manager  made appointments for me to see the practice nurse for follow ups for the next 3 days.
This is brilliant service and as a 88 year old veteran, I appreciate very much the wonderful, service they have me and I would not like it go unnoticed.