janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: kildonan-house
Title: Great practise
Rating: 5 out of 5
Visited: September 2023
Also manage to get an appointment and have always got good support and advice from the doctors. Quick and efficient. Some of the doctors went above and beyond to sort out issues which turned out to be thyroid problems. Been with kildonan for 2 decades now and very happy with the practise.
GP surgery review: kildonan-house
Title: Understanding and lovely.
Rating: 5 out of 5
Visited: July 2023
I have been a patient at Kildonan since I was a child. 
5 years ago I lost my sight and was diagnosed with a rare disease call Tolosa-Hunt Syndrome. 
All the staff have been kind, understanding, (at times bewildered, as have I) .
One in a million ways in the world have this disease, so it was difficult to diagnosise. 
After over 15 MRI scans and a lumbar puncture and test after test after test, they found it.
The medication socks, but helps with the symptoms. 
Thank you.
GP surgery review: kildonan-house
Title: Excellent Practice
Rating: 5 out of 5
Visited: July 2023
Great practice. Getting through on the phone was very easy. All staff very polite from reception through to reception team
GP surgery review: kildonan-house
Title: Great Practice
Rating: 5 out of 5
Visited: June 2023
I thought I should leave this review as all others seem negative. Sure, it can take a few tries to get through but that's due to pure volume of calls. I've always managed to get an appointment based on urgency- either same day or a week later for non-urgent in the hope symptoms resolve (which they did do and the appt was cancelled). Prescriptions ready when requested and forms such as sick notes completed promptly. Helpful explaining the online service too. The staff including receptionist, nurses and doctors all professional in my experiance. I've had a few issues with gdpa regards the pharmacy- giving out the wrong medication and not listening to the address when asked but they are separate from the surgery and hopefully take the matter seriously.
GP surgery review: kildonan-house
Title: What Practice?
Rating: 1 out of 5
Visited: June 2023
I recently had an appointment at the diabetic clinic, in the past I have had Bloods checked, BP checked and Weight, this time it was blood test , which took forever (dont think the needle was in the vein properly) then passed through to nurse who looked at my records and decided I didnt need a BP check because I had already had one sometime in the past, no question about my weight, then today I get a request via text asking me for my weight for practice records??? Also what is happening to the regular staff who appear to be jumping ship, the practice appears to have lost of good caring nurses etc and its so sad and worrying
GP surgery review: kildonan-house
Title: Reception rude and unqualified
Rating: 1 out of 5
Visited: May 2023
Most of the receptionists I have dealt with have been very helpful, sympathetic and apologetic when mistakes have been made by the surgery. 
Unfortunately they are let down by one young receptionists who clearly has no medical terminology experience or empathy towards patients!! 
People who call the surgery are either ill themselves or calling about someone who is ill, whether that be mental or physical. They need to be spoken to with respect and empathy! 
I am utterly shocked that this young lady is still working for this practice and she is letting all the other staff down. She talks down to patients, talks over you, is completely unhelpful, refused to pass me on to the practice manager or office manager, told the nurse was too busy to speak to me so I had to insist on a call back. 
This could have been resolved quickly and easily with an apology and some understanding, I did not expect to be talked down to and told I was causing ‘hassle’ because my child couldn’t have his 12 week immunisations on time and has to wait 5 weeks longer all because I was told by the surgery that they make the appointments only to ring and chase this to then be told I should have made it myself and because I didn’t they now couldn’t fit me in any earlier! 
Receptionist needs training on how to communicate appropriately to patients, what a shame she lets down the other receptionists who are excellent!
GP surgery review: kildonan-house
Title: Disgusted!!!
Rating: 1 out of 5
Visited: March 2023
I ordered inhalers on 16th when I rang on 20th was told I needed a review so went for review on 23rd nurse said she would do prescription for new inhaler. Rang on 24th no prescription done told had to have another review on 30th. 5 puffs of inhaler left have severe COPD. Nurse said she would do prescription to last until 30th. Rang again 25th no prescription done. Do they not care that I cant breath without inhalers!!! I am so upset this is 2nd time its happened waiting for inhalers. They need closing down!!!
GP surgery review: kildonan-house
Title: Literally impossible to get an appointment
Rating: 1 out of 5
Visited: February 2023
Still no "routine appointments" because of covid, which is just an excuse at this point.

You call up to book an appointment, there's never any left. You use the app, it says you can't book any. You try the website, there's none left. You try the new booking service and you need a login, which you need an appointment with them to receive, which they don't have any of....

It is literally impossible to see a doctor here, to the point that my last 3 visits have had to be to urgent care centres via 111 referrals as it is the only way to actually see someone.

There's no point in this surgery even existing, they can't provide any services to you.
GP surgery review: kildonan-house
Title: Excellent service
Rating: 5 out of 5
Visited: February 2023
When we moved here we were really worried about joining this practice due to negative reviews.
All I can say is that the reception staff. nurses and doctors have all been kind and 
helpful whenever we have contacted the practice.
GP surgery review: kildonan-house
Title: Excellent service
Rating: 4 out of 5
Visited: January 2023
My daughter had been complaining of severe earache from two in the morning. I phoned and the duty doctor returned my call 5 minutes later and asked for her to be taken down for an appointment 30 mins later. When we arrived, we waited for quite a long time. When I asked the receptionist, she explained that the duty doctor was dealing with a medical emergency and was very apologetic. We were seen approximately 30 mins late and on seeing on the doctor, were again given an apology. She checked my daughter over thoroughly and prescribed her medication which has sorted the problem out. I have no issue with the practice and feel that you should treat people how you would like to be treated yourself. My experience at the practice has always been good and I have attended for 42 years.
GP surgery review: cornbrook-medical-practice
Title: Great GP
Rating: 5 out of 5
Visited: October 2023
I’ve been with Cornbrook now for 2.5 years and they’re fantastic. The NHS and especially primary care services are under a lot of pressure and scrutiny at the moment, however I’ve always had good experiences with cornbrook. When I had an issue the practice manager looked into this and was understanding and made me feel heard. I always been referred promptly for specialist services and the doctors, nurses and physician associates I’ve seen have always been polite and reassuring when I’ve been worried about something. The reception staff are also very friendly and helpful.
GP surgery review: cornbrook-medical-practice
Title: Avoid
Rating: 1 out of 5
Visited: July 2023
Practice is abysmal. You can't even access care. If you live in the area, try other practices. I haven't been able to get an appointment within a month.
GP surgery review: cornbrook-medical-practice
Title: Awful customer service. Awful service overall.
Rating: 1 out of 5
Visited: March 2023
Doctors have an oath. Doctors have a duty of care. This practise has failed me too many times. They have neglected me and haven’t given me/us the service we deserve. Long waiting times on the phone, reception act like bouncers and are rude and unhelpful. I have been struggling with several health issues for years that have not been dealt with or treated as a priority. When I argue about how unwell I feel and how neglected I feel, they don’t care. Do Not register at this practise. The only good thing are the doctors themselves, but once again, if they have to refer you elsewhere, they just drop you and don’t care if you’re still struggling. Awful awful awful.
GP surgery review: cornbrook-medical-practice
Title: What’s happened to the once fantastic practice
Rating: 2 out of 5
Visited: February 2023
I have been registered at this practice for 26yrs and never had a reason to complain, in fact I would have rated it one of the best in Manchester. I feel abandoned by the practice now. I understand that COVID has had a huge impact but I’ve not seen a GP in over 12 months. I was asked to contact the surgery for a repeat test in December but gave up after not getting through, I then was asked to book a medication review in January and after a couple of days of trying to get through finally got to speak to a receptionist on 23rd January, booked a medication review but because I wasn’t sure what the test was she said she would query with a doctor. I still hadn’t heard anything today 3rd February so phoned again. It took 15mins to speak to someone, I explained the previous phone call and she mentioned the medication review, I confirmed that then said I was still awaiting a message to confirm what the repeat test was. The message was sent to one GP who was off so until that. GP was back I wouldn’t get any answers. I then queried about another GP informing me but apparently that can’t be done???? Which to me seems a little bizarre. I then asked if a specific doctor has left and if I could have an appointment with her, I’ve been given a telephone appointment 23rd February. I have found myself putting off phoning the practice when I have an health concern because of how difficult it is to get an f2f appointment. Twice I have had to take letters from the hospital to the surgery because they say they haven’t received them and each time there has been nobody in the waiting room. A couple of the receptionists should not be answering the phone in my opinion. This review is not based on one event but a few things that have built up. It saddens me to feel this way about what used to be a fantastic surgery who have saved saved my life on more than one occasion. Please get back to doing what you once did without fault.
GP surgery review: cornbrook-medical-practice
Title: Efficient and convenient online service
Rating: 4 out of 5
Visited: February 2023
I have only been registered here for about 3 years and never had any issues. I have had mostly telephone consults, only two face to face appointments, and the doctors so far have been friendly. I don't go to the doctor very often as I am a busy doctor myself, so the good things about this place are that efficiency of online services, dealing with my medication queries, the econsult and being able to have telephone consults very quickly, as due to work it is difficult for me to go face to face or ring up at 8am for everything like how GPs were pre-covid, so the online system is great. I have always had my issues addressed by the doctors here like tests, referrals, bloods etc. so nothing to complain about, it serves my needs as a busy young working professional. The nurses here are also very friendly. I would recommend this practice especially if you are busy in normal work hours or work in Manchester city. 

The only gripe is the parking for the Booth street branch, it is very difficult as there are only 2 or 3 roadside spaces. The city road branch is a lot easier to park.
GP surgery review: cornbrook-medical-practice
Title: Terrible service
Rating: 1 out of 5
Visited: November 2022
I phoned the surgery asking to speak with a doctor as I was in severe pain and was told I have to phone in the morning or phone 111, I have mental health issues and cannot guarantee I can be up at that time as my sleeping patern is all over the place, I got the feeling that I was a burden for phoning the surgery as I heard sying by the receptionist, I have been a patient for over 2 years and have yet to see a doctor in person, Its so difficult to get an appointment in the end I dont bover and suffer with the problem. Somthing has to be done with the recruitement and the system they have going on, very disappointing
GP surgery review: cornbrook-medical-practice
Title: Everyone is so lovely
Rating: 5 out of 5
Visited: August 2022
I've been part of this surgery for about a year and I've had to go in twice and both times everyone I've spoken to has been so kind. Each time I was very nervous going in and the nurse I had the first time talked me through everything and made me feel better. My doctor today was a lovely woman whom I previously spoke to on the phone, I'm not allowed to name her on here unfortunately but she was absolutely fantastic, kind and a great doctor. My partner has also had a great experience here with a male doctor who was also very kind and helpful. The receptionists are also very friendly!
GP surgery review: cornbrook-medical-practice
Title: Practice gone down hill
Rating: 2 out of 5
Visited: July 2022
I've been a patient at the practice since it was set up  some 20 years ago but it service has deteriorated considerably in recent years. Currently I am struggling to get the Practice to issue a prescription issued by the hospital despite repeated emails from both myself and the hospital and using the online system. I have also handed in letters but that didn't work either. I have now run out of medicine for the second time due to the practice not amending my prescription.
When you actually get to speak to a Doctor or the Pharmacist they promise to sort things out but nothing actually happens.
GP surgery review: cornbrook-medical-practice
Title: Cornbrook city road sugery
Rating: 2 out of 5
Visited: July 2022
I had an appointment on 18th july at for a NHS health check, unfortunately i was sent a txt to say it was cancled and to rebook. On doing this the respionist that answered had a very bad attitued problem, straight away she answered the phone with"can i help",!. So giving the info that was needed i couldnt make the next appointment that was offered but yet i was treated like i was wasting thier time, no explanation of why it was canceled, and when i was explaining why i couldnt make the the time offered i got tutted at and with bad attitude and ignorant tone. This pratice has only gave me proper care maybe three times since i joined back in 2009 and now it seems nobody realy cares in that place and now i dont have a rebooked appoinment because i dont need to be treated like that. I will be seeking more advice on this matter of service, i think someone needs to come and assess how the service is ran, and much better training for the teceptionist i spoke to  #veryanoyedand upset
GP surgery review: cornbrook-medical-practice
Title: Five stars from me
Rating: 5 out of 5
Visited: July 2022
I have moved here four years ago and have a young family who have disabilities/predisposed to illness & need a lot of support from the GP practice. I am a lone parent and have found the surgery fantastic. On one occasion, staff even looked after my autistic child, who was having a meltdown, while I rushed another child in to see the GP. I consider us extremely lucky to have such a great practice and have recommended the practice to colleagues.
GP surgery review: the-arch-medical-practice
Title: Friendly, patient and caring staff
Rating: 5 out of 5
Visited: October 2023
With a recent issue obtaining medication due to supply issues, i felt that i was treated in a compassionate and caring way. The reception staff stayed really calm and professional and gave me the time to explain things, and they also were understanding of my communication needs. I think it could help to have the names of  staff on the website so there are familiar faces/ names to recognise eg with a summary of the doctors special interests, but really happy with the practice and grateful for the help provided. Thank you!
GP surgery review: the-arch-medical-practice
Title: Great doctors, awful reception
Rating: 2 out of 5
Visited: September 2023
The doctors and medical staff at this surgery are attentive, professional, knowledgeable and are all round great and I couldn't praise them any more. What really lets this surgery down is the staff who answer the phones - their entire goal is to usher you away, whether or not they've actually dealt with your problem or not. They really couldn't care less in helping your issue or sign posting you in the right direction, they just incentivise you as much as they can to look elsewhere. Considering they are the face of their doctor's surgery, that just astounds me.

Every single time I interact with them it's incredibly disheartening, as they don't answer your queries and just come back with useless and empty suggestions or advice. I just rang up asking about updating a prescription as there's a manufacturing issue with the pharamcies, and the reply I got was "I'll message someone, OK?", and I literally had to probe with multiple questions as what exactly that means as she was trying to hang up the phone. I had no idea what exactly had been resolved or what the next steps were? They genuinely couldn't care any less about your issue, they just want you off the phone.

Not long ago I rang about holiday vaccines, before I had even finished my sentence their reply was "we don't do that here, OK?" and just before she was about to hang up after deploying her 'golden advice' I had to say "can I have a bit more than that please, where should I go to?". They either have not been trained sufficiently to deal with relevant patient issues, or they simply do not care. I'm going to go for a mixture of both.
GP surgery review: the-arch-medical-practice
Title: Appointments cancelled 2 hours before
Rating: 2 out of 5
Visited: August 2023
I am a single man who must fulfill my obligations every day in order to survive

I have taken several days of my holidays to attend medical appointments at The Arch Medical Practice

2 hours before my appointment I receive calls or text messages informing that my appointment has been canceled after 3 weeks waiting for it
I don't see it as right that The Arch Medical Practice should waste our time in this way
Once our appointment is cancelled, there is no point in calling for an explanation because there will always be excuses
This center does not take things seriously and life today is not for this type of event
I would like to know if I could change my medical center to try my luck in another GP because  getting to The Arch Medical Practice to attend my appointment without being cancelled is now a matter of luck and not responsibility on the part of health The Arch Medical Practice
GP surgery review: the-arch-medical-practice
Title: Outstanding practice
Rating: 5 out of 5
Visited: July 2023
Experiences

Nurses
Kind, compassionate, caring and patient. Ensured that my wellbeing was maintained throughout and checked up on me multiple times to make sure that I had fully recovered.

Doctors

Thorough, empathic, organised, knowledgeable, focused and determined.
Spent time with me to consider my needs and previous experience of care to ensure the best future outcomes. Chased up referrals, produced clear and consistent steps/ to moved forward and reach an accurate diagnosis.
Another doctor called me promptly to go through test results shortly after they had been received and was helpful, kind and polite. The doctor had a good understanding of the background of the case and what to do next, he applied very person centre approach and made me feel at ease. 

Secretaries 
Helpful, patient and attentive 
The secretaries at this practice do the best they can to ensure that you can be seen as soon as possible and are very hospitable in approach within practice. 

I feel that this practice continually operates at and outstanding level. 

Keep up the outstanding work it's much appreciated!
GP surgery review: the-arch-medical-practice
Title: Amazing treatment
Rating: 5 out of 5
Visited: June 2023
I have had exceptional care and treatment around my mental health since 2019. I cannot recommend the practice and GPs enough. Genuinely outstanding.
GP surgery review: the-arch-medical-practice
Title: Good but hard to get appointments sometimes
Rating: 5 out of 5
Visited: June 2023
Sometimes it’s hard to get through to the surgery to make appointments I think maybe they have to many patients I have been using this surgery for many years now but seems to be getting harder to get appointments
GP surgery review: the-arch-medical-practice
Title: An amazing service!
Rating: 5 out of 5
Visited: May 2023
I’ve been registered at this doctors since I started University, it’s not often I need them but when I do need them I find it easy to get in touch with them. I feel that the doctors always listen to what I’m saying rather than reading from a script and the reception team are always very welcoming and pleasant. Thank you Arch!
GP surgery review: the-arch-medical-practice
Title: helpless staff in the reception
Rating: 1 out of 5
Visited: May 2023
It is literary impossible to book an appointment in The Arch Medical Practice. If you ask for an appointment in the reception the answer is "book it in the app". If you open the app there is a written "contact your GP" If you call your GP the answer is "We can't book an appointment for you today. Call tomorrow at 8 am. When you do so, the line is busy. After a long time of waiting or calling many times until there is an answer You receive the same info as the day before or they say come to reception tomorrow morning. And the round starts again. It is a never-ending story when you can never have an appointment. The worst is receptionists feel free to say "You do not need an appointment" or even cancel it when you do have some booked by your doctor and say we canceled it because you do not need it.
GP surgery review: the-arch-medical-practice
Title: Outstanding Practice
Rating: 5 out of 5
Visited: February 2023
Thank you to the two members of staff I spoke with today regarding an issue on the system, both were very attentive and kind. The first member of staff was patient and prompt in identifying how to resolve the issue, which had flagged up on the system, and transferred the call to the relevant person. The second member of staff was polite, honest, caring and efficient. Both members of staff were able to put me at ease, despite me being incredibly stressed out, and identify/action a resolve to the situation. This medical practice is brilliant and I would highly recommend them to any patient seeking to receive a person centred approach to care.
GP surgery review: the-arch-medical-practice
Title: Thank you
Rating: 5 out of 5
Visited: January 2023
I would like to thank the team at The Arch Medical Practice for making such a quick referral for me. Just six days after my GP appointment I received a letter and notification confirming my referral, which is much appreciated. All of my experiences with the practice have been very positive, thank you.
GP surgery review: the-doc's-surgery
Title: Great Reception Staff
Rating: 5 out of 5
Visited: November 2023
Had a fantastic experience when trying to sort an issue with my prescriptions - all the staff on reception are very thoughtful and helpful. Made my day a lot brighter!