janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: seaton-&-colyton-medical-practice
Title: A listening Practice
Rating: 5 out of 5
Visited: September 2022
I joined the practice 10 years ago. I have been very impressed by all the staff I have met or phoned. I feel I have had excellent care and this has been primarily down to the ability of all the staff to listen. Even through the Covid  Pandemic if I needed to talk or see my GP I could do so. I feel when I see any of the team I am not just a number but a person. I cannot recommend them more highly.
GP surgery review: buckland-surgery
Title: Telephone answering
Rating: 1 out of 5
Visited: November 2023
twice I have phoned this surgery in 2 days, absolute ridiculous times to get through. needed my medication whilst abroad as the GP had not given me enough medication to last, could not get through, I was caller no. 1 for 1 hr & 15 mins, had to end call in the end as my phone bill was going to be so expensive.
Tried again the next day and am still holding on now after 1 hr & 38 mins being no.1 in the queue for 1 hr 30 mins, had to put phone down in the end as I am in work, now without correct medication for a week as I cannot order on the NHS app
Surgery seriously needs to sort this out
GP surgery review: buckland-surgery
Title: Terrible with admin
Rating: 2 out of 5
Visited: July 2023
Trying to get any admin from this surgery is like trying to squeeze blood from a stone, basically it doesn't really happen. Some of the GP's are ok when you eventually get to see them after a 3 week or more wait. 

This GP surgery already has too many patients yet they are taking on more, causing important appointments having to be pushed back.
GP surgery review: buckland-surgery
Title: Rude and arrogant
Rating: 1 out of 5
Visited: May 2023
The receptionist working at this surgery. The one on shift 2nd of May 2023 at 16:30. Was rude and arrogant. She's opened private mail addressed to a doctor at this surgery. She then gave attitude on the phone. Unacceptable. I hope you take the necessary action.
GP surgery review: devon-square-surgery
Title: Won't take appointments with registered customers
Rating: 1 out of 5
Visited: December 2023
Called to make appointment Friday morning. Told to call back at 8.30am on Monday. This surgery asks all customers to call at 8.30 in the morning for appointments but have no way of responding to volume of calls. By the time you get through you're told to call again at 8.30 the next day. No way of booking an appointment online, no support for reception. This surgery needs investigating as they're not doing their duty. Have never had an experience like it.
GP surgery review: devon-square-surgery
Title: Terable
Rating: 2 out of 5
Visited: October 2023
I have been phoning for a week straight at 8.30 evry morning for nothing I am simply trying to get a gp appointment for a fit note and I've been told to use the useless website I cant figure out I have yet been unsuccessful to book this appointment and has angerd me because of this I just want a fit note
GP surgery review: devon-square-surgery
Title: 98 calls just to join the queue for bookings!
Rating: 2 out of 5
Visited: June 2023
It is honestly near impossible to get through to Devon Square in the mornings. The line shows as busy from 8.30 and you have to keep ringing- and when I say keep ringing I had to ring 98 times this morning just to join the queue for the reception team who always say that there are no more appointments that day. 
I’m comparison to catchments nearby where all of the services have moved and you can at least get a callback from your GP that day if not an appointment, I don’t believe that this service would be appropriate for the large majority of the population who are not tech savvy with their phones or who may not understand- for example the elderly.
I’ve always found the staff to be super friendly  when you do get put through but the appointments service really could use some work.
GP surgery review: devon-square-surgery
Title: Try an get an appointment  - mission impossible
Rating: 2 out of 5
Visited: August 2022
You're asked to phone at 08.30 for an appointment 110 calls later I am in the queue, position 8, 22 minutes later I speak to reception, only to find there are no appointments left. 
No wonder A&E is inundated,  perhaps Devon Square Surgery you need to review your appointment system??
GP surgery review: kingsteignton-medical-practice
Title: Poor communication
Rating: 3 out of 5
Visited: January 2024
I was not told I needed a GP review before continuing my repeat medication. I was not told that my prescription request had been rejected by the pharmacist. When I queried it, I was then not told when the GP rejected the prescription request also. This has led to a break in my treatment which I am concerned will have a detrimental effect on the treatment success.
GP surgery review: kingsteignton-medical-practice
Title: Appointment
Rating: 1 out of 5
Visited: December 2023
I'm trying to get an appointment to see a Doctor, feeling pretty sick I can't even phone and make an appointment the web site is a fars, why employ secretary's all I want is to see or speak to a Doctor,why make it so complicated
GP surgery review: kingsteignton-medical-practice
Title: Worrying, lack of patient care
Rating: 2 out of 5
Visited: October 2023
Takes over 40mins to answer the call.
No one contracts you to see how a new medication is going (for a child) & just keep issuing repeats even though you are requesting this medication every week to 2 weeks.
Called to discuss if the numbness & tingling in the arm, is it a aside affect when using the medication? to be told the next appointment is mid November (6th October called). Over a month.
GP surgery review: kingsteignton-medical-practice
Title: Fantastic team and surgery
Rating: 5 out of 5
Visited: July 2023
The team and the surgery here are fantastic when you get see someone. Its really difficult to actually get and appointment. Your triaged on the phone which I understand i helpful but its not what i want and i don’t feel that’s Paitient centred care.
GP surgery review: kingsteignton-medical-practice
Title: Helpful staff
Rating: 5 out of 5
Visited: May 2023
Never had a negative experience at this practice, all the staff I've met have been friendly and helpful
GP surgery review: kingsteignton-medical-practice
Title: Access to care now broken
Rating: 2 out of 5
Visited: May 2023
I have always found this a good practice, but recently it has become impossible to access care.  Even the online system is suspended indefinitely because it’s overloaded.  When you ring up there is a huge queue and a message saying that the clinicians are sick and there will be long waits for appointments. I don’t even want to see a GP - I want an oncologist to look at a mole which has grown since they last saw it.  But the gateway to further care is also closed.
GP surgery review: kingsteignton-medical-practice
Title: The very best
Rating: 5 out of 5
Visited: January 2023
This Medical Practice is without a doubt the very best, from it's Doctors and nurses, right through to all the backroom, office, reception staff helpful, kind, caring and friendly they are also supportive, nothing is too much trouble, from making appointments to sorting out prescriptions, all I can say is Thank you from the bottom of my heart you are the very best
GP surgery review: kingsteignton-medical-practice
Title: A caring practice
Rating: 5 out of 5
Visited: November 2022
I have been with this practice since 1975 and have yet to be disappointed. Over the last few years I have had use it more often than I would have wished. I’ve embraced the changes forced upon them by Covid and have managed to speak with a Doctor either face to face, by telephone, email and text. The receptionists are polite and helpful, the Doctors and Nurses caring and efficient, thank you.
GP surgery review: kingsteignton-medical-practice
Title: Marvellous practice
Rating: 5 out of 5
Visited: February 2022
Have always found the doctors and staff at the surgery friendly and very supportive. They have really looked after me since moving to the area.
GP surgery review: channel-view-medical-group
Title: Rubbish practice
Rating: 1 out of 5
Visited: December 2022
Everytime I have to ring. I'm always put to the back of a list. Like I'm not a priority too. I requested a call back before 12pm as I had work then the doctor calls me at 11:59am knowing full well I'm in work and can't get to the phone at I'm a life guard and can't take my phone with me. So I ring back to be told that your not a priority you'll just have to call back the next day. To then get a snobby receptionist on the phone telling me that they don't have the doctors and I'm not I priority well why not? It's not on. I was told a couple of week ago that my 9 year old wasn't a priority and I'd have to call back at a later date. To be honest I don't think I want to be a part of this so call doctors surgery anymore because your not actually interested in your patients and their wellbeing your just there pumping out prescriptions so you get paid. No care at all given to your patients and especially your younger patients.  I think it's disgusting
GP surgery review: channel-view-medical-group
Title: Great Nurse
Rating: 5 out of 5
Visited: September 2022
I came in for my blood tests which I am very nervous about.  I do not remember her name but my visit was 05/09/2022 at 12:10.  She spoke to me about giving up smoking and while we were talking she took my blood without me even noticing.  The best blood tests I have every had.   Thank you
GP surgery review: teign-estuary-medical-group
Title: Exceptional service
Rating: 5 out of 5
Visited: July 2022
I received a same day call back from a GP; not a paramedic practitioner or nurse. It is important for me to note this as I have recently moved from a city, where in the last 5 years I have not spoken with a doctor during any interaction with my previous surgery, let alone see one in person. During my consultation, the GP discussed my symptoms over the phone. The GP was reassuring and explained my symptoms and their assessment clearly so I was able to understand and booked a follow up in person appointment. This again shocked me as I have never received such a standard of primary care living in the city. Very impressed with the overall service and an evidently well run practice.
GP surgery review: teign-estuary-medical-group
Title: Would avoid if you have a serious illness
Rating: 1 out of 5
Visited: June 2022
I was the main carer for someone who was terminally ill and had previous experience of caring for them in another surgery.

There was unfortunately a clear difference in care from other gp surgery, and not in a good way. The main issue was the speed at which the surgery responded and how they appeared to triage calls. There were many occasions where it was much quicker and a better service to phone the out of hours doctor. I don't think that should be the case.

I was really disappointed with the support when things got serious. It involved multiple calls and waiting until the end of the day or much longer for consultations despite calling up first thing, when local pharmacies were closed and medication was required urgently.

Other members of family reported calling up and being given a call before the terminally ill person for a much more minor issue, which left me lacking faith in the triage system. 

If you have a serious illness my advice would be to avoid.

I also found some of the doctors to appear to be very abrupt given the seriousness of the situation and i didnt feel particularly supported or particularly listened to as a carer. 

I recognise there are larger circumstances at play, but don't understand the triage system here or lack of compassion.

I certainly didn't feel valued as a carer and generally felt that they weren't welcoming of questions or much a discussion about what was happening. It very much felt like lets get to the end of this appointment as quickly as possible for them, which is not fair when illness is very serious. 

Overall, I felt really unsupported by the surgery as a carer and this was not my experience at all at the previous surgery. It is hard enough to care for someone is dying and i think at the very basic end care should be compassionate and sensitive to the individual dying and their carers. Sadly, i don't feel this happened in this circumstance.
GP surgery review: amicus-health
Title: Awaiting 4th covid booster for 92 year old
Rating: 3 out of 5
Visited: April 2022
A 92 year old lady is still awaiting a 4th booster. 2 of her Carers have been very ill with Covid-19. However, the Surgery - after waiting on the phone for 1 hour - say "You're on the list". What priority on 'the list' do vulnerable, disabled and immobile people on oxygen and in their 90s get for a booster at this surgery please? Due to the seriousness of the situation perhaps an ambulance with oxygen equipment should be used instead to travel to a drop in centre?
GP surgery review: castle-place-practice
Title: Very poor.
Rating: 1 out of 5
Visited: November 2023
This practice seems to be run for the benefit of the staff not the patient. Trying to get an appointment is a joke. If it closed I don't think it would be missed.
GP surgery review: castle-place-practice
Title: Not a good place
Rating: 2 out of 5
Visited: October 2023
Telephone receptionist recently made me feel anxious about my condition as was not listening to me and my experience prior to calling . Found her tone very brash sounding and rushing to speak / gave me no real calming time to explain .Only when I had to tell her in my own words how much pain I was in did she put me on hold /twice coming back with a harsh offer of an appointment  in 14 days which was almost laughable as I needed urgent care / finally put on hold again and came back with one in 48 hrs . So felt relieved to finally be seen but the whole conversation was not nice and made me anxious which I didn’t want to add to my pain . They need to have a more sympathetic ear at  times like especially personal care female to female/ need to listen .
GP surgery review: castle-place-practice
Title: Mislead
Rating: 1 out of 5
Visited: October 2023
My 70+ mother was 'diagnosed' with dementia, awaiting referral. Weeks later, and after contacting the DVLA to revoke her drivers licence, she has high blood pressure! After weeks of heartache following this, she was referred to the local gym but wasn't eligible as she was on medication for high blood pressure, which she is yet to be prescribed! 'Pee poor' is a very fair review for this practice. I appreciate the NHS is on its backside, but it's little wonder if it's doctors are overreacting like this and impacting an otherwise relatively healthy women. Generations of the family have been affected by this, along with the mental health and emotional wellbeing of my mother. Do not use Castle Place Practice if you value your health!
GP surgery review: castle-place-practice
Title: poor care
Rating: 3 out of 5
Visited: March 2023
after suffering thrush 3 times in last 6 weeks and receieving tablets from them, after requesting some more get amessage say i need a phone consultation in 3 weeks, this is not good as am expected to suffer with full discomfort when i have requested seeing some one to try and resolve the reoccurance
GP surgery review: castle-place-practice
Title: Great experience
Rating: 5 out of 5
Visited: November 2022
Phoned in morning and got an appointment with senior practitioner for that same day for a psoriasis breakout. Due to me not feeling good in myself due to bereavement, he gave me time, compassion, he listened and gave me sound advice. I left feeling that he really cared. Thank you.
GP surgery review: brunel-medical-practice
Title: Receptionist
Rating: 2 out of 5
Visited: January 2024
I phoned this morning for a renewal of my sick due to a relapse of my ms the line was busy so pressed 5 for a call back never recieved one after two hours so rang again eventually got  through to a receptionist and was informed very abruptly I had to apply on line for one via the app then phone call was ended I have been with this practice for over 40  years and  rarely see a doctor I was able to renew last month with no problem and didn’t realise the process had been changed I do not appreciate being treated like this by a so called receptionist as they are the first port of call I now feel like I should find another doctor as this kind of stress is not good I have tried to do this but unsure if I have successful as it now says temporary unavailable and do not want to phone up again
GP surgery review: brunel-medical-practice
Title: Poor issues with one of the doctors.
Rating: 2 out of 5
Visited: October 2023
Have been with this practice over 20 years and never had issues, until recently, one of the DRs who has never dealt with me before went though and immediately tried stopping medication (I’ve been on for over 6years) and then I’ve reported another issue since as I have a bacterial chest infection and explained even with photo evidence including green sputum and high fevers and he’s putting it down as a viral chest infection and to get a covid test. Covid test has already been done and is Negative. My partner has recently had a bacterial chest infection which I have caught from him and the drs are not helping me. It’s the same doctor who has been dealing with report and has made me feel useless. Even though I have been involved and worked in the healthcare industry for years myself.
GP surgery review: brunel-medical-practice
Title: Awful to deal with
Rating: 1 out of 5
Visited: August 2023
Despite being assured that information was placed on my medical records to ensure i don’t have to keep explaining why i take a certain medication i still repeatedly come up against the same bias and issues. The surgery lacks consistency, where one GP will prescibe a medication another wont. The online triage forms asks you to indicate a means of correspondence, this is ineffective and a useless tool as you still receive a text irrespective of what’s been requested which shows a complete lack of empathy and understanding and is just a “get rid quick” approach. 

Sadly this surgery lacks empathy, compassion or knowledge of you as a patient. 

More often than not I'm left to feel embarrassed, stressed, frustrated and at a complete loss to resolve my situation. Unfortunately as corresponding is only by one way text its a loosing battle. 

I would recommend finding an alternative practice if you suffer with any mental health issues
GP surgery review: brunel-medical-practice
Title: Online consultation
Rating: 3 out of 5
Visited: June 2023
I wanted to complete an online consultation today but was unable to do so because it was out of hours.  I would have thought an online consultation would be available at any time.
GP surgery review: brunel-medical-practice
Title: Awful service as usual
Rating: 1 out of 5
Visited: June 2023
I contacted Brunel this morning regarding difficulty breathing and a persistent cough that I have had for a month. My seasonal asthma has returned and I am without an inhaler.
I spent 55 minutes waiting to get through as it was urgent and was told nobody could see me and that i needed to use patient triage.
I was also told that if i went into the surgery and fill out a repeat prescription request for my inhaler, mark it as urgent and hand it directly to the receptionist then this will be dealt with more quickly.
I drove to the surgery and and the receptionist wouldn't accept it and told me to put it in the box and "it'll be dealt with after lunch" (this was before 10:30am). I explained what i was told on the phone and the urgency of the situation but the receptionist just repeated what they said and that was that.
I haven't heard anything back, i'm still without an inhaler and apparently the patient triage only works during working hours Monday to Friday. Absolutely unbelievable that on online service cannot be used to simply submit some information ready for someone to pick it up in the morning.

Today is friday, fingers crossed i don't have an asthma attack over the weekend.
GP surgery review: brunel-medical-practice
Title: Poor customer experience
Rating: 1 out of 5
Visited: May 2023
I arrived early for my appointment with the nurse this pm, checked in with reception and went upstairs for my appt.  

At 14. 35 I had not seen the nurse. I had to leave the surgery, out of courtesy I let the receptionist know I was leaving as I had to get back to work. 

25 minutes without an explanation as to the delay in service. 

Very poor in terms of managing appointment schedule, lack if any communication regarding the delay. 

Emailed the surgery to give feedback, recieved an auto reply that it may take 4 weeks to respond.
GP surgery review: brunel-medical-practice
Title: Rapid, caring and excellent practice
Rating: 5 out of 5
Visited: May 2023
Rapid, caring and incredibly efficient response to organising blood tests and X-ray. Then kindly making results available as soon as possible.
GP surgery review: brunel-medical-practice
Title: Do not care about patients
Rating: 1 out of 5
Visited: May 2023
I contacted the surgery with regards to moles on my body that have changed colour & shape.  3 months passed & I had heard nothing - so I called back, I was hung up on & then told ‘someone will be in touch.. can’t say when but it’ll be soon’.  Not an ounce of compassion in their bodies.
GP surgery review: brunel-medical-practice
Title: Considerate and knowledgeable doctors
Rating: 5 out of 5
Visited: March 2023
I moved to this surgery after years of pain and intermediate severe pain. After a couple of conversations with the doctors at this surgery, I have the pain symptoms under control and I've been referred to the appropriate team at the hospital. It's a shame that I can't name the specific doctor, because he's honestly given me my life back. I feel like a new person and I'm forever grateful.
GP surgery review: chelston-hall-surgery
Title: Wonderful gp
Rating: 5 out of 5
Visited: May 2023
I have been in contact with a particular lady dr for the last few months, regarding my iron levels and menopausal symptoms.

She has been wonderful, so friendly, she takes the time to listen and it really shows in how she talks to you how much she cares. 

I have never met her, we have just spoken on the phone several times and I liase through the surgery via the online consultation which I find invaluable.

I think the online consultation is a great idea to reach out to a gp knowing you will receive a call back.

This a great surgery and I feel very lucky to speak to such wonderful doctors, even at 6.30pm in the evening after I’m sure a very long day for them, they are still willing to listen attentively and reassure me.

Thank you so much.
GP surgery review: chelston-hall-surgery
Title: Great doctor
Rating: 5 out of 5
Visited: May 2023
Excellent recent experience with a understanding and compassionate female doctor who saw my daughter , cannot fault and extremely impressed with he consultation, brilliant.
GP surgery review: chelston-hall-surgery
Title: Bad service
Rating: 1 out of 5
Visited: June 2022
No help in getting to see a doctor , after repeat phone calls , finally went to surgery , only to be told I’m not an emergency and phone 111
GP surgery review: chelston-hall-surgery
Title: Dangerous complacency
Rating: 3 out of 5
Visited: February 2022
I had trouble with my vision and already suffer from heredity eye problems. I was concerned with rainbows distorting my visions and went to spec savers who referred me to the chelston hall practice, Way back in February, some months ago now. They misplaced the referral and hence the repercussions meant I was not referred to the hospital by my doctor, for an important eye inspection. It is not a cold or a small issue.
It is the eyesight. We can't do much without them. I've never left a bad review before, but this is not professional practice, to show such dire complacency around serious issues of the eyes. Now, I,m not sure I can trust Chelston hall practise!