janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: haughton-thornley-medical-centres
Title: Much appreciated
Rating: 5 out of 5
Visited: December 2023
Had a helpful unprompted follow up calls from GPs following discharge from hospital to see how I was doing. Really excellent service.
GP surgery review: haughton-thornley-medical-centres
Title: Great Service
Rating: 5 out of 5
Visited: July 2023
I emailed my problem on the Friday and on the Monday morning got a text message with an appointment for that day.I was then refered for a 2 week target appointment which I subsequently attended.I then recieved a courtesy phone call from my GP.
GP surgery review: haughton-thornley-medical-centres
Title: Worst practice
Rating: 1 out of 5
Visited: July 2023
I'm not recommend this practice anymore.
It was good practice before but become worst and worst. My husband have strong pain and needed to have an appointment with the GP. We try to call on the phone but they said that have to be online.
We was there in the practice and the old lady on the reception was rude just said that we have to make online booking and then continue watching her computer ignoring us.
After we fill the online form the lady call us and said that the first appointment can be after two weeks. 
We explain that this may be a joke because the pain is strong and my husband have to be seein from a GP ASAP not after two weeks. 
The lady repeat same sentence like a robot - after two weeks. 
That's terrible and this is neglected they don't care about their patients. 
We think to find out other practice. 
One star for that practice.
GP surgery review: haughton-thornley-medical-centres
Title: Great Practice
Rating: 5 out of 5
Visited: May 2023
Mentioned today a problem whilst at the surgery for blood tests, got a phone call and appointment same day, we have never had a problem being seen, really supportive staff
GP surgery review: haughton-thornley-medical-centres
Title: Great Doctors
Rating: 5 out of 5
Visited: April 2023
Great doctors, you can call or fill a form in online to speak to a doctor as they will call you back, the staff are friendly and helpful, would 100% recommend
GP surgery review: haughton-thornley-medical-centres
Title: Excellent practice.
Rating: 5 out of 5
Visited: April 2023
Prompt response to my request for an appintment.the Doctor  was very pleasant and thorough. The whole experience was as usual excellent. Thank you.
GP surgery review: haughton-thornley-medical-centres
Title: Continuing great service
Rating: 5 out of 5
Visited: January 2023
Made online appointment request yesterday. Call from Doc this morning. Meds ordered straight away. Superb service from this great GP practice.
GP surgery review: haughton-thornley-medical-centres
Title: Great GP and surgery
Rating: 5 out of 5
Visited: January 2023
Made an online booking yesterday and called this morning to find out I had an appointment, was called by my doctor before 9am who was very compassionate and understanding and helped a lot.
GP surgery review: haughton-thornley-medical-centres
Title: Wonderful practice!
Rating: 5 out of 5
Visited: January 2023
The care me & my Husband receive from Thornley Medical Centre is absolutely outstanding! The Doctors, Nurses & Reception Team are so warm & welcoming. I would highly recommend this surgery to anybody.
GP surgery review: haughton-thornley-medical-centres
Title: Highly Recommended
Rating: 5 out of 5
Visited: December 2022
I have been a patient of Haughton Thornley Medical Centre for many years, and I am so grateful that I have access to an amazing practice. 

Everyone, from the Doctors, Nurses, Receptionists and the practice manager have all been truly wonderful, and have held my hand through some of the toughest times in my life. 

I love that I can access my records online at any time, and can see all my results, and request repeat medications quickly and easily. 

I really can not recommend this surgery highly enough.

Thank you to the team at Haughton Thornley Medical Centres for everything you do!
GP surgery review: the-brooke-surgery
Title: Great practice, professional service
Rating: 5 out of 5
Visited: November 2023
Left a message on My GP which needed a quick response and was contacted very quickly. My query was dealt with there and then and the team member I spoke with was professional, courteous and knowledgeable. My ezperience, as always, was a good one. I strongly recommend this surgery and its team.
GP surgery review: the-brooke-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: November 2023
Recently moved to this practice following issues at a past surgery. All I can say is that so far after several contacts with the surgery the service is examplary. 
Love the Ask My GP, no need to sit on hold waiting for the phone to be answered. I’ve yet to have a face to face consultation but so far it seems that even without you’re still listened to, patient compassion seems to be the priority and it really shows.
GP surgery review: the-brooke-surgery
Title: Outstanding practice.
Rating: 5 out of 5
Visited: October 2023
Every member of staff is helpful and eager to help in any situation. I can’t fault anything about the surgery. Thank you so much for your kindness and empathy. Amazing work that is much appreciated x
GP surgery review: the-brooke-surgery
Title: Excellent Servhce
Rating: 5 out of 5
Visited: October 2023
I changed to this GP Surgery a few years ago as my other one was how shall we say it. Not up to standard. From the outset this has been an excellent GP. They are commited to providing excellent care. The staff are attentive and they always get back to you when you have a query. No issues with appointments or waiting. All in all this is an excellent GP surgery that has met my needs well.
GP surgery review: the-brooke-surgery
Title: outstanding healthcare provider
Rating: 5 out of 5
Visited: September 2023
I wanted to take a moment to express my gratitude for the exceptional care and support I’ve received from my GP. Their professionalism, expertise, and compassionate approach have made every visit a reassuring and positive experience. I truly appreciate their dedication to my health and well-being. Thank you for having such an outstanding healthcare provider on your team.
GP surgery review: the-brooke-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: September 2023
I was referred to Tameside Hospital for an X-ray 
On my left knee which is extremely painful and 
I am having difficulty walking. The waiting time
For appointment is approximately 7 weeks. I asked if I could get a referral to Steppinghill Hospital which was emailed to me and I attended
Walk-in X-ray dept on Thursday 14th September and now awaiting results from Brooke Surgery.
I have also recommended Brooke Surgery to family and they have registered as patients.
GP surgery review: the-brooke-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: September 2023
Extremely easy system for contacting a GP . Fabulous quick responses to any quieries I have made. After 50 years with my previous surgery I am so happy I made the switch to Brooke Surgery.
 Efficient, Empathetic and Approachable staff . Well done all.
GP surgery review: the-brooke-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: August 2023
Best surgery I’ve ever been with very fast response times and always listen to your concerns doctors always explain your symptoms properly, I would definitely recommend this surgery
GP surgery review: the-brooke-surgery
Title: Reliable.
Rating: 5 out of 5
Visited: August 2023
Can always speak to someone and no waiting on the end of a telephone, you can choose how you want to be contacted and by who
GP surgery review: the-brooke-surgery
Title: Great service every time
Rating: 5 out of 5
Visited: August 2023
Always get seen or spoken to same day. I have been seen multiple times with either children or for myself. Highly recommend them, always perfect service!
GP surgery review: the-smithy-surgery
Title: Poor follow up
Rating: 2 out of 5
Visited: October 2023
On the 6th of October I had a phone consultation with a doctor about back pain. He was really helpful saying he would prescribe pain killer and send it through to the chemist urgently.  This was at 11am. I rang back at 2pm to see if it had been sent only to be told that it would not be sent until Monday. 
So I have to spend the weekend in agony just because they couldn’t get the paperwork through.  By the way the chemist is a 2 minute walk from the surgery.  Poor in my view
GP surgery review: the-smithy-surgery
Title: Great service and extremely helpful
Rating: 5 out of 5
Visited: August 2023
Your Review:  Dear Surgery
I have made a last minute urgent request for medication on behalf of my client who has recently been discharged from Hospital. She is staying with her parents out of area and needed urgent medication. The Receptionist was so knowledgeable and could not do enough to help resolve the situation. She liaised with the doctor, acknowledged my email/s, coordinated the medication, made contact with the client and gained information regarding the out of area pharmacy - making the process as seamless as possible. I was very impressed when she called me to feedback and stated she had also contacted the patient to update. What a brilliant service and a lovely helpful member of staff. Really appreciate and please log this professional feedback as a compliment to the surgery.
GP surgery review: brookmill-medical-centre
Title: Unprofessional
Rating: 2 out of 5
Visited: July 2023
The GP had requested an X-ray. The receptionist never bothered to organise it until I questioned it weeks later. In July 2023 I have been contacted to pick up a requested prescription only to go to the pharmacy and learn the receptionist has never approached the GP. Yet I was contacted by the GPs office to pick up a none existent prescription. Also in this month July 2023 I was text after a missed appointment to attend an appointment that was never confirmed. I returned a call to the GPs office. It was unknown why I was called. When I questioned unconfirmed missed booking that appointment was never recorded for that date. Clearly the desk is overstaffed if any receptionist has time to play these silly games with patients.
GP surgery review: brookmill-medical-centre
Title: Very poor receptionist
Rating: 1 out of 5
Visited: April 2022
Whent thiss morning at 8.50am for 9am appointment.to be asked to wear a mask.iam 60 years old & have copd & bad anxiety.asking me to tell her why i dont have to wear a mask.i just come back home with out seeing doctor.as the receptionist made me feel bad
GP surgery review: dr-wong-and-partners
Title: An Example of GP Best Practice
Rating: 5 out of 5
Visited: November 2023
I have been registered with the surgery for many years and cannot fault the practice - stand out features for me are that you can call the surgery and someone answers the phone - this seems to be an exception based on friends and family experiences, particularly since Covid - telephone vs face to face to face appointments are available based on what is needed - Ask My GP is used as a tool that helps provide a quality and responsive service rather than as a way to avoid dealing with/speaking to patients - the Reception staff are friendly and helpful, the GP's and Practice nurses are caring professional and responsive.
GP surgery review: foxleigh-family-surgery
Title: Changing practices
Rating: 1 out of 5
Visited: April 2023
23 weeks pregnant with a suspected UTI first went in on 26th April 2023 told me to return next day with urine sample i did that. Told me then i had to wait 3 days and that they couldn’t book me in with an app that day as had no appointments. Leaving me to go to leigh walk in centre then sent to wigan hospital - outrageous. So I have called back today 7 days after original phone call and they have told me to call back in 2 days even though they have the sample back but Dr has not yet commented and is off tomorrow. Outrageous an untreated UTI during pregnancy can lead to serious complications there has been no urgency or reassurance to me and no help. I will be changing drs as I would not want to being my baby here god forbid anything was wrong.
GP surgery review: grasmere-surgery
Title: Reception staff extremely helpful
Rating: 4 out of 5
Visited: February 2022
I would just like to leave a review that praises the reception staff at Grasmere surgery . I am the main carer for my severely disabled Mum . The staff have gone over and above to make my life easier from automatically sending prescriptions to listening to my concerns about my mum Thank you
GP surgery review: leigh-family-practice
Title: Great practice
Rating: 4 out of 5
Visited: January 2024
I was seen on time, nurse was very helpful and explained everything to me and booked my next appointment all went well.
GP surgery review: leigh-family-practice
Title: Lovely nurse practitioner
Rating: 5 out of 5
Visited: December 2023
Attended today for cervical screening test. The nurse was lovely and took her time and made sure that I was comfortable all the way through. Gave warning before each step was taken. For anyone feeling uneasy or nervous I am sure that she would help them to relax and put them at ease through the procedure.
GP surgery review: leigh-family-practice
Title: Excellent Service
Rating: 4 out of 5
Visited: November 2023
I went in today, Wednesday, 1 November 2023, for a health check that had been arranged by the practice. I was seen on time, and the service I received was even better than and beyond what I had anticipated. In addition to the usual measurements of blood pressure and weight, etc., I was given a recommendation for a shingles vaccine which I agreed to and received during the same visit. I was given clear information and also great advice and recommendations about my health, with two future appointments for further services, at dates, times and locations convenient to me. When I went home after my visit, I checked my Medical Record on the Patient Access system, and found that the service I received (all the facts, figures and appointments, etc.) had already been promptly and clearly uploaded on the system.

I am very pleased with the service I received, and the experience made me feel very happy about the current state of my health. I find the staff at the Leigh Family Practice courteous and helpful and I would like to thank them for the great service they provide, especially the nurse who conducted my health check today.
GP surgery review: leigh-family-practice
Title: Yearly check with nurse
Rating: 4 out of 5
Visited: November 2023
The nurse was very helpful & very understanding, I actually learned why my breathing was worse morning & night due to Astma
GP surgery review: leigh-family-practice
Title: Good practice (Finally)
Rating: 5 out of 5
Visited: November 2023
Surgery sent me a text about a telephone consultation and rang me later to see if the appointment time was ok, The nurse rang on time and was very pleasant…(Not like some).
GP surgery review: leigh-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Went for my annual review all the staff and the nurse was so kind and pleasant it a pleasure to come to this surgury
GP surgery review: leigh-family-practice
Title: Mixed messages
Rating: 1 out of 5
Visited: October 2023
Was told to come in for a flu jab. made an appointment turned up was told I was too young, not eligible for a flu jab. not a good service
GP surgery review: leigh-family-practice
Title: Very friendly nurses
Rating: 4 out of 5
Visited: October 2023
The clinical staff are great , very pleasant. Took time with me and my baby 
Just difficult to get through to the reception when you need to call, but are available at the desk when you go in the surgery
GP surgery review: leigh-family-practice
Title: Reception staff not doing job
Rating: 3 out of 5
Visited: September 2023
I went to reception to check in for my appointment, spoke to the member of staff who said they checked me in. After half an hour I went back up to the reception to ask what was going on. The receptionist then informed me that the previous staff member had not checked me in. I ended up waiting nearly an hour
GP surgery review: leigh-family-practice
Title: Friendly staff
Rating: 4 out of 5
Visited: September 2023
Staff were lovely from booking the appointment to arriving at the GP. Appointment  booking was easy and they managed to get a quick place.
GP surgery review: leigh-sports-village
Title: Frustrated
Rating: 3 out of 5
Visited: October 2023
This surgery used to be great but the last few months have been so frustrating. The receptionist and doctors are great until it comes to the covid  spring booster. I'm housebound and was told they would get to me. Next thing I knew was that they'd finished the housebound so I had to go without it.I'm immuno suppressed and also have COPD. Notifications are now arriving for the winter vaccination. I've been in touch numerous times and each time it is the same reply. They keep saying my COPD but it's my immuno suppressed that makes it high priority. Do I have to go through winter withough a booster. To say I'm frustrated is putting it mildly
GP surgery review: leigh-sports-village
Title: Told 5 weeks for an appointment
Rating: 1 out of 5
Visited: August 2023
Visited the doctors to arrange a follow up appointment from a visit 6 weeks ago. The Receptionist told me it would be a 5 week wait and then informed me that they do have about  three daily appointments issued on the day. Three! So I have no choice but to try and change my surgery,  I have been enrolled at the lsv doctors for 10 plus years.
I was told to ring NHS direct, I wonder what the point is of having this surgery. Would definitely not recommend.
GP surgery review: leigh-sports-village
Title: Always a great experience
Rating: 5 out of 5
Visited: July 2023
The Drs & Nurse genuinely care about the care they give.  They always make me feel welcome and the care and advice they always give is always in your best interests and to improve your health and general well being.  The Receptionists are always professional, friendly and caring.  The best receptions I have ever encountered. They appear to really do all they can to get you the earliest appointment with the correct practitioner.  Thank you to you all for being the best practice I have ever been to. Thank you 😊
GP surgery review: leigh-sports-village
Title: Great doctor
Rating: 4 out of 5
Visited: July 2023
The GP was excellent but making an appointment can be difficult , unable to get through on the telephone
GP surgery review: leigh-sports-village
Title: Doctors are meant to be helpful
Rating: 1 out of 5
Visited: July 2023
The last few times I have attended the surgery. I always feel like the GP has an attitude and you are a problem.

It never feels like a practice where you are welcome. It is rushed, stressful and the doctors are quite argumentative with you when you talk to them about your symptoms.
You can be trying to explain your symptoms and they interrupt and disagree or make you feel that you’re a hypochondriac. When its the first time you are getting in touch with them - no wonder so many people don’t reach out for help when they’re feeling sick & end up really ill.

What happened to the days when the doctors were caring and would advise the best for your health?
GP surgery review: leigh-sports-village
Title: Amazing practice
Rating: 5 out of 5
Visited: July 2023
I am always happy when ever l have been ill and needed an appointment been with this practice a few years now and it's never let me down thankyou
GP surgery review: leigh-sports-village
Title: Very good
Rating: 4 out of 5
Visited: July 2023
I phoned at 8 am and couldn't believe I got a appointment same cancellation never the less the doctor and receptionist was very and helpful I came out with a positive experience all-round
GP surgery review: leigh-sports-village
Title: Avoid, shocking attitude of doctors
Rating: 1 out of 5
Visited: June 2023
Locum doctors, often rude when asked for explanation about the treatment / condition (simple stuff, nothing too elaborate or scientific). The doctor will only consult on one matter i.e. if you come with one problem (e.g. persistent cough) they would not help you with another condition (e.g. thrush). The doctor doesn't even want to hear about this. 
The above has happened to me on a number of occasions. The attitude of doctors is shocking.
The reception staff is ok.
GP surgery review: leigh-sports-village
Title: Good service
Rating: 4 out of 5
Visited: June 2023
Pleasant and prompt receptionist, appointment was seen in reasonable time, all questions answered fully and to my satisfaction.
Examination done with care and good communication.
Left feeling I was seen by a competent clinician,  good service all round
GP surgery review: leigh-sports-village
Title: Best Practice
Rating: 5 out of 5
Visited: June 2023
Always such a great experience here. The reception staff are always efficient, professional and friendly. Clinical staff are professional, friendly and make you feel welcome.
GP surgery review: lilford-&-pennington-park-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
Would like to say one of the fantastic practise and the staff too.. being polite as always and every time when I go there never got disappointed.. should recommend to anyone to visit to the practise.
GP surgery review: lilford-&-pennington-park-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
I have used this practice for the last year or so and it is a great practice with a great team.
From telephone information to collecting bloods forms the team is always friendly and helpful. They even sorted my flu jab for a Saturday so i didn’t have to take time off work. My GP is also a star who always has time for me and is very understanding whenever i need him.i owe a lot to him over this last 12 months so thanks again.
GP surgery review: lilford-&-pennington-park-surgery
Title: Excellent
Rating: 5 out of 5
Visited: December 2023
Staff so helpful came in needed help with referral, lady on desk (short blonde bob) glasses, edited my referral and explained everything to me. 
Thank you
GP surgery review: lilford-&-pennington-park-surgery
Title: Difficult Communication
Rating: 1 out of 5
Visited: July 2023
Following a very unpleasant conversation with one of their receptionists who was unhelpful and abrasive I decided to use the AskmyGP App instead.  What should have been a simple request somehow became very difficult as my requests were either mis-understood or completely ignored.  One of the main issues is the request is closed down on the app once they have responded whether the request has been actioned or not.  In my case one of my requests was repeatedly missed so all I could do was raise another request which again got missed or was ignored.  Requests for a call back were also repeated ignored. I am all for using technology to improve efficiency but this AskmyGP app has a long long way to go before it becomes fit for purpose.
GP surgery review: lilford-&-pennington-park-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: April 2023
I have always had good experience with the doctors, doing amazing work. Local hospital missed diagnosed a condition I had  and was sent home and my GP picked up the correct diagnosis straight away and got referred within the hour and went straight back to hospital where I spent 2 weeks having treatment. Keep up the good work
GP surgery review: westleigh-medical-practice
Title: Extremely rude receptionist
Rating: 1 out of 5
Visited: January 2023
1 of the receptionists is very rude, woeful telephone manner and very unhelpful. GP also delegated tasks to other areas of the NHS which is under massive pressure already and the orginal task could have been completed by the practice. 

Very disappointing.
GP surgery review: westleigh-medical-practice
Title: awful
Rating: 1 out of 5
Visited: March 2022
You wait weeks for a phone call through the practice.  Minor issues take weeks to be resolved because of this. Avoid.