janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hanley-primary-care-centre
Title: Nurses not doctors
Rating: 3 out of 5
Visited: May 2023
It's not clear if you're seeing a doctor or not, sometimes you see someone who isn't a doctor but it's all done like they are a doctor and don't explain to you that they're not. 

Also you can't get through on the phone, they just never answer.
GP surgery review: hanley-primary-care-centre
Title: Inadequate
Rating: 1 out of 5
Visited: April 2023
Absolutely impossible to get an appointment, have tried for days on end and ultimately run out of medication. Seems to be standard at this surgery. The receptionists are not helpful and it is absolutely impossible to get any type of appointment from a doctor.
GP surgery review: hanley-primary-care-centre
Title: Gone downhill
Rating: 2 out of 5
Visited: April 2023
It's unfortunate to have to leave this review. When I joined this GP five years ago, I found it refreshingly efficient, and even encouraged friends/family in the area to switch to Hanley. Perhaps it is a victim of its past success. 

Sadly, despite regularly trying via the app and phone call early in the morning, I haven't been able to get an appointment for several months. I sympathise with the government cuts that have no doubt lead to this situation, but I cannot in good faith continue to recommend a GP practice where it is impossible to ever see or even speak to a health professional.
GP surgery review: hanley-primary-care-centre
Title: -1 star
Rating: 1 out of 5
Visited: April 2023
No one is picking up my call. They asked me to call back but they wouldn’t answer my call nor call
Me back. They will cancel my ordered medication without telling me the reason.  There’s even this one rude lady who told me she needed to cut my call so that she can answer the call after  me because I had been with her for 7 minutes ! So she needed to answer the call after me without even asking if my concern was solve. I was on queue for that call for half an hour.
GP surgery review: stroud-green-medical-centre
Title: Great Doctors & Admin staff
Rating: 5 out of 5
Visited: January 2024
I had the pleasure of meeting of the best GPs today ! Very nice and compassionate 

The experience from the front door was also good ! The front desk team were able to triage and attend the patients quite efficiently. 

Thank you !
GP surgery review: stroud-green-medical-centre
Title: Fantastic gp practice
Rating: 5 out of 5
Visited: November 2023
Absolutely wonderful staff, from reception to the GP’s and nurses. I love it here. So friendly and so very helpful. Thank you all
GP surgery review: stroud-green-medical-centre
Title: Best doctor around
Rating: 5 out of 5
Visited: November 2023
From the welcome and care of the receptionists, to the warm, compassionate and knowledgeable Drs, this is a fantastic team of health care professionals
GP surgery review: stroud-green-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: March 2023
Helpful and courteous. And punctual too. In my experience I've always had a good service. And the people always listen to me before they answer
GP surgery review: stroud-green-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
always friendly and attentive receptionists, fast service, excellent specialists
all doctors are always very attentive and caring, they understand the patient's problem and help to solve them, and this is important.  They will always give the right advice to improve the treatment.
GP surgery review: stroud-green-medical-centre
Title: So helpful
Rating: 5 out of 5
Visited: February 2023
I had an emergency meeting  so l had to leave the Royal Free (after an unplanned vsit) with my prescription in hand. The surgery was on route. I explained the situation to them and they kindly topk the prescription and actioned it to be dispensed to the local pharmacy. This meant that l could attend a meeting which then had a positive outcome for another person who was in need of support. They kept the wheels turning today at short notice. I cannot fault them. If they can they will. Thank you all.
GP surgery review: stroud-green-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I moved to this surgery after a really bad experience with my old doctors. The difference has been stark, everyone I’ve spoken to or dealt with is proactive, respectful, polite, caring, and professional. The nurse in particular and the reception staff are just brilliant. This is exactly what a doctors surgery should be like.
GP surgery review: stroud-green-medical-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: November 2022
Every time I call, or need anything I get it. Very friendly staff, amazing wonderful reception staff. Very friendly very helpful and my children are well looked after. My family are very safe at this GP. I recommend this practice.
GP surgery review: the-beaumont-practice
Title: Beyond reproach
Rating: 5 out of 5
Visited: October 2023
I attended the Beaumont practice this morning with my daughter, the receptionist booked us in and asked us to take a seat. The waiting area was neat and clean with a pleasant view of the trees outside. Our appointments were on time and after seeing the G.P. of our choice we left happy with the outcome of our visit. Over all we both agreed that it was a successful visit to a brilliant local 'free nhs service' beyond reproach.
GP surgery review: the-beaumont-practice
Title: A very bad experience
Rating: 1 out of 5
Visited: February 2023
Been with this practice for two years now. I have several ongoing medical conditions (Crohn's, mental health, periods), for which I've regularly tried to reach out to my GP to help me join the dots and figure out what is happening. More than once I've called back months later, asking where my referral is only to find it was never made, or the referee had rejected it and they didn't update me. I have never managed to see my GP face to face. When I use the online portal to reach out and request an appointment, the usual response is just a text message saying I will be referred for tests etc. My GP regularly makes referrals without seeing me or speaking to me. I've been left to figure out how to manage my conditions and how they relate entirely on my own. I feel completely let down at every stage of care.
GP surgery review: the-beaumont-practice
Title: Very slow GP
Rating: 2 out of 5
Visited: December 2022
I called the GP on different occasions to book an appointment to do a check up on my health, every time I called, they say call us tomorrow to get an appointment, the doctor is out.
They don't even book an appoint for later
GP surgery review: the-junction-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
The practice was extremely flexible and went out of their way to help me with my request. They responded on the same day and the service was straightforward and smooth. Thank you so much!
GP surgery review: adelaide-medical-centre
Title: A caring efficient and excellent pracatice
Rating: 5 out of 5
Visited: April 2023
I have had great support and help.   the practice and the staff who work there are very good and helpful and efficient
GP surgery review: adelaide-medical-centre
Title: Exemplary care
Rating: 5 out of 5
Visited: October 2022
We are an elderly couple who have been with the practice for many years. Now we need more care I cannot fault the practice. They have been very good about same day appointments when our need is urgent, following up to check on either of us when sick, organising supplementary care and showing great kindness and compassion. Great doctors, practice nurses and reception manager.
GP surgery review: adelaide-medical-centre
Title: ....
Rating: 4 out of 5
Visited: May 2022
I've been a patient for years and I love the staff, the doctors are great too. But in this last year there's this one receptionist that repeatedly makes things a bit difficult. Always dismissive and gives too much opinion on the nature of the appointment... It's for the doctors to decide if I should book appointments or not.
It's unfortunate because the rest of the receptionists are always lovely.
GP surgery review: adelaide-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: April 2022
I have been with this surgery many many years 
They have saved my life....literally!
I find them helpful understanding ,  wonderful and  compassionate 
I will can't thank them enough
GP surgery review: adelaide-medical-centre
Title: Excellent Practice!
Rating: 5 out of 5
Visited: January 2022
We have been with Adelaide medical centre for 17 years. They are an excellent practice and we feel very grateful to be registered there. The doctors are kind and thorough, and the reception staff always go out of their way to try and accommodate everyone’s needs. No easy task!!! I cannot recommend this practice more highly.
GP surgery review: adelaide-medical-centre
Title: Practice not up to standards
Rating: 1 out of 5
Visited: January 2022
The reception staff at the practice has always been extremely rude, unwelcoming and unfriendly. It has been often difficult to get an appointment with a doctor and the doctors have not read my file notes as they have missed information on few occasions.
GP surgery review: brookfield-park-surgery
Title: The Kindness Amazes Me
Rating: 5 out of 5
Visited: March 2023
Yet again I write a review

I cannot praise enough the kindness coming from the people who work at Brookfield Park Surgery towards their patients and for that matter me.....such kindness and sensitivity seems to me rarer and rarer in the current times.

Today was yet another great example of being listened to and receiving great advice that one can only trust  when coming from such able medics

Did I not mention the brilliant reception staff?  Friendly, so polite and very helpful

I consider myself fortunate to have such people caring for me
GP surgery review: brookfield-park-surgery
Title: Staff manning prescriptions and patient care
Rating: 3 out of 5
Visited: November 2022
I praise the staff dealing with the phones and the nurses in this practice.   Prescriptions are dealt with care and the nurse is brilliant she really is....a pleasure
GP surgery review: hampstead-group-practice
Title: Cervical screening - very positive experience
Rating: 5 out of 5
Visited: November 2023
I visited the nurse for cervical screening. Wanted to leave a review about my very positive experience. The nurse was friendly and reassuring and immediately put me at ease. The screening was completed in just a few minutes and was very easy/pain free. I really recommend the nurse services at Hampstead Group Practice.
GP surgery review: hampstead-group-practice
Title: Prescriptions always a runaround.
Rating: 1 out of 5
Visited: June 2023
Getting my weekly prescription is an ordeal just about every week. Often ignored or simply just not done. This GP practice make life really difficult and has had a negative impact on mine purely due to regular prescription requests being ignored.
GP surgery review: hampstead-group-practice
Title: Efficient and caring practice
Rating: 5 out of 5
Visited: August 2022
Very helpful and efficient reception team. Medical team always very responsive to online requests for review/referral/tests. Kind, diligent  and professional doctors, nurses and PAs. Would highly recommend this practice!
GP surgery review: hampstead-group-practice
Title: Excellent care
Rating: 5 out of 5
Visited: July 2022
In spite of all the difficulties in the last couple of years, I have had superb care and attention to detail and any issues that have arisen. Yes, sometimes it’s tricky to get an appointment but I have never been let down and the doctors and staff have  always made me feel that I am listened to and cared for
GP surgery review: hampstead-group-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: April 2022
Absolutely outstanding GP practice. 
Every single member of the team that I’ve encountered is kind and helpful - going above and beyond to do what’s best for their patients. 
Thank you for your excellent care.
GP surgery review: hampstead-group-practice
Title: Inexperienced doctors
Rating: 1 out of 5
Visited: March 2022
I’ve been in contact with the GP for the last 15 days, regarding a skin disease on my face. 
I had the chance to speak about the same issue with 3 different doctors during that time, and all of them were inexperienced in my opinion, as kept giving me wrong diagnosis and medicines. 

My skin disease was getting worse every day! Luckily I called Camden Hub to be seen by another GP, and finally got seen by a truly experienced and thoughtful doctor who finally found out what I have and prescribed the correct medicines. He already knew what I have just by seeing the pictures, even before spoke to me given how obvious it was for an experienced doctor.

About the Hampstead GP, I have to point out that the person working at reception wasn't very helpful or kind with me the three times I spoke to her. She never let me finish speaking, cut me out all the times and always in such a hurry to end my call. I can not say that I was treated well by the receptionist and and I hung up the phone feeling distressed every time.
GP surgery review: hampstead-group-practice
Title: Great care and advice
Rating: 5 out of 5
Visited: January 2022
My mother and I, have been registered in this practice for many years. the level of care has been spectacular from all members of staff, such a fantastic service you offer to your patients, we are so grateful and truly appreciate all your hard work. We highly recommend this practice. 

I am under care of the diabetes nurse at the practice, she has made a huge difference in my life, her expertise and professionalism is so much appreciated. You are all wonderful, happy new year!
GP surgery review: keats-group-practice
Title: Welcoming, caring, excellent
Rating: 5 out of 5
Visited: June 2022
The Keats Practice is exceptional. Staff are kind and expert. The reception - even in the stress of Covid - are always helpful and efficient. I cannot understand any of the negative comments. The practice is a model of how an NHS practice should be run... Thankyou
GP surgery review: keats-group-practice
Title: Receptionist is extremely rude
Rating: 1 out of 5
Visited: March 2022
I called asking for a letter from my GP or where else I should go to get one and went out of my way to sound kind, since the recorded prompt before my call was answered said that "the practice has been subject to verbal abuse in the past." But when explaining my question/situation, the woman said, "I don't know what to tell you, we're not responsible for your financial situation. Go somewhere else"... even though I'm a registered patient with them. There was absolutely no reason for her to say this to me or for her to be so awful. For your own sake, don't bother registering with these people! I will be going somewhere else.
GP surgery review: park-end-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: October 2023
I have multiple health problems and frequently need to contact the surgery. All the care I have received has been exceptionally good. I have always found the reception staff very courteous and helpful. I imagine it can be a stressful job and they remain unflustered and calm. 
My regular GP is the mental health lead for the practice and he is always very easy to talk to, kind and concerned for my welfare. 
Recently I have had a lot of physical health problems and have had to be put on the call list for urgent help. Every doctor I have spoken to has been kind, thorough and helpful. I have had to go into A&E several times and the GP has always written a referral and sent that to me on my phone so I can show the A&e doctors. This is extremely helpful and speeds up being seen by the correct hospital team. 
I have been particularly impressed by the practice’s use of technology. I can see all my notes and test results online. The doctors use the NHS App’s messaging service which is really helpful. Any emails I send are responded to within 24 hours. 
All in all I have been and continue to be very impressed with this practice. I frequently recommend it to friends and neighbours.
GP surgery review: park-end-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
One of the best practices I have ever visited. O have been a patient of this practice for more than 10 years and I can say that it is much better than many private health care facilites. Doctors are very caring and they are there whenever you need. I am always happy with my visits.
GP surgery review: park-end-surgery
Title: Great doctors if you can put up with the receptionists
Rating: 3 out of 5
Visited: November 2022
The doctors here are generally great: prompt, friendly and professional.

The reception staff are often flippant, rude, and difficult to deal with. No doubt they feel they rule their little kingdom and are somehow entitled. Doctors: you really need to pay attention and do something about it. Sick and in pain people have enough to deal with.
GP surgery review: holborn-medical-centre
Title: Comprehensive examination and investigation, assurance
Rating: 5 out of 5
Visited: June 2023
Thanks to the doctor I seen today, he was very comprehensive with a long standing issue I have.  He did all examinations again and was detailed and helpful and did not make me feel uncomfortable.
GP surgery review: st-philips-medical-centre
Title: Brilliant GP Practice
Rating: 5 out of 5
Visited: March 2023
I have used this practice for several years. The quality of the care is the best I have ever experienced from a GP surgery. Everything is done with a great level of efficiency, thoughtfulness, and quality. The doctors I have interacted with have all been superb. The wider staff team has always ensured that appointments, tests and medication are processed quickly and carefully. As a whole, the communication of the practice with its patients is extremely good in my experience. On many occasions, the challenges of a difficult day have been offset by the quality of the care provided by this practice. As a physical space, it is also extremely clean and a pleasant place to wait.
GP surgery review: st-philips-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2023
They are far better than any gp experience I have previously had. Any issues we ran into have been down to wider nhsunderfunding related problems which apply across the uk, but they have juggled a huge patient load whilst still being kind and accessible. I have previously struggled to get seen by GPs and they have been very different and always helpful. I do not feel stressed dealing with them, which is more than can (unfortunately) be said about many other practices.
GP surgery review: st-philips-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2023
I am surprised at the criticisms. Both my late husband and I have received excellent care, including home visits for my husband. The doctors and nurses are very helpful and I am delighted to be registered with them
GP surgery review: st-philips-medical-centre
Title: Problematic
Rating: 1 out of 5
Visited: February 2023
Unfortunately the surgery does not seem to see itself as part of the community. Its staff do their best to stop discussions about improving it. The practice manager (is there one?) wont return calls and no one will give you their name. Most of the staff are part time so there is no continuity of care. It could (and has been) great. Now its very sterile (atmospherically) and sad
GP surgery review: st-philips-medical-centre
Title: Great doctors awful management
Rating: 4 out of 5
Visited: November 2022
This surgery could be so good but the management is not patient facing in contrast to the doctors who are mostly excellent.
The problems  are:
a)  the booking team do their best to prevent you seeing or hearing from the doctor - they do the diagnosis when you book an appointment
b) its a one size fits all approach so a short call is equal to a long in person appointment. There don't seem to be walk ins or phone calls except at the full length (they used to be separated which was much more sensible)
c) the doctors wont call or email back over anything even a result of a test, and the booking team are very reluctant to pass messages on
d) the doctors are all on short weeks so between times its hard to pick up the pieces if it needs a follow up or you want test results 
e) they used to have testing in house but everything has to be referred now so it can take ages
f) management is frightened to be seen - they put up barriers so there's no proper patient complaints or suggestion  process
GP surgery review: st-philips-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: August 2022
I’ve been a patient here for many years and it has always been excellent, with helpful and efficient reception and admin staff. I have been particularly impressed this week by the Practice Nurse, who is incredibly knowledgeable, very kind and caring, and her pleasant manner really put me as the patient at ease. The Practice Nurse is fantastic at her job and provided me with helpful practical advice, and it was the most useful Nurse consultation I have ever attended.
GP surgery review: st-philips-medical-centre
Title: Fantastic practice that cares and is so helpful.
Rating: 5 out of 5
Visited: August 2022
I am often astonished with how amazing I am treated at St. Phillips. All the doctors I have seen are caring and through. The front office staff is kind and always tries to find an appointment often on the same day.
GP surgery review: st-philips-medical-centre
Title: Rude receptionist
Rating: 2 out of 5
Visited: March 2022
This is the third time I had unpleasant experience with one of the receptionist: She will not listen to what your issue is and just cannot wait to hang up the phone. There were issues with my medical records and thanks to her, it was not solved for three months now. I had to explain to her every time what was going on and she did not want to listen at all. I never had such bad experience with any NHS clinic so far.
GP surgery review: amwell-group-practice
Title: Great Review
Rating: 5 out of 5
Visited: January 2024
I have always been very impressed with the the Practice.  I have been able to see a GP about 7 times in the last 2 months with problems concerning my arthritic lumbar spine and with bronchitis (which is serious because I have been diabetic since 1993).  Both the receptionists answering my phone calls and the various GPs who have treated me have been friendly, courteous and very helpful.  They have addressed my concerns speedily, efficiently and effectively.  In view of the negative comments made by friends and family about the inability to gain access to GPs, I can only thank the practice for providing such an excellent service.
GP surgery review: amwell-group-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2023
The practice receptionist was efficient and friendly. It’s a nice clean waiting room and my GP was running on time. My GP didn’t make me feel rushed in anyway, he has been my GP a long while and is always understanding and listens carefully. We discussed my test results and the way forward. He was very positive and I felt very confident when leaving.
GP surgery review: amwell-group-practice
Title: Brilliant practice & care
Rating: 5 out of 5
Visited: October 2023
I'm fortunate that I don't have to use my surgery much but, on the recent occasions that I've needed to for a couple of non-urgent issues, I've been delighted with my care. I've been able to secure the kind of appointment needed very easily, received great care from both a doctor and a physio, and had lovely experiences with the reception staff. Thank you so much to you all for being so kind and caring!