janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: silloth-group-medical-practice
Title: Great friendly practice
Rating: 5 out of 5
Visited: February 2023
My experience with the Doctor I saw was a real eye opener into how thorough a GP could be. Not only did I receive an examination he also took blood samples himself there and then after which I thanked him for his thoroughness and left the surgery thinking what a dedicated person he is. Thank you Silloth Practice Team.
GP surgery review: saville-medical-group
Title: Terrible experience
Rating: 1 out of 5
Visited: September 2023
Been with this gp practice for 6 years and was deregistered without any warning or correspondence. The only reason i found out was because i ordered my medication and the day it was due received a text to say i am no longer apart of the practice. The reason being that i am ‘now registered with another practice’ which isnt the case!! Because of this i was left 4 days without any of my daily medications or without any gp surgery to help me, resulting in hours on the phone to nhs 111 to try get an emergency prescription. As a full time nhs dentist I found this appalling, having to waste time in my busy day when i should have been seeing patients. Not everyone has hours to spend every day doing things like this- all which could have been prevented with better communication on your part! I hope you don't deregister elderly people without any notice! Some notice would be nice in future so people aren't left in pain/ difficulty trying to find a new gp or even worse an emergency prescription to get out of pain! Im lucky I'm younger and have support. Terrible treatment, disappointing altogether and would never treat one of my patients the same way!
GP surgery review: saville-medical-group
Title: Good caring doctor
Rating: 5 out of 5
Visited: August 2023
The Doctor at Newbiggin Hall surgery was brilliant. She went out of her way to help my son.  Don't think my son would have got the help he needed desperately if it hadn't been for her. Thank You so much to that doctor. x
GP surgery review: saville-medical-group
Title: Why the NHS should be treasured!
Rating: 5 out of 5
Visited: July 2023
I contacted the city surgery on behalf of my elderly Mum, had a bit of a cough for a while. Offered an appt next day with nurse practitioner, was unsure but referred to hospital for X-ray. Mum attended straight after leaving surgery. X-ray performed. Received phone call from surgery next day (from nurse practioner) to say X-ray had identified chest infection. Within two hours local pharmacy had delivered a course of antibiotics.

Thank you so much, NHS have shown kind caring and compassionate care to my Mum.
GP surgery review: saville-medical-group
Title: Unattentive Doctor
Rating: 2 out of 5
Visited: June 2023
I saw a GP twice for a skin issue and they seemed quite dismissive and weren't really listening to me. In another appointment with a nurse, the nurse seemed surprised that the doctor had not looked at my skin with a dermatoscope, which has left me feeling as though the doctor was neglectful/lazy in confirming my diagnosis which has caused me anxiety. The nurse also gave me much more helpful information about the condition and treatment and seemed to know much more about it than the doctor which is concerning to me. Either that or the doctor simply couldn't be bothered to tell me; for example in my second GP appointment I was told simply to repeat the treatment, however the nurse said that I need to do it differently and informed me that an alternative treatment wasn't available on the NHS, which the doctor also failed to mention.
GP surgery review: saville-medical-group
Title: Great service!!
Rating: 5 out of 5
Visited: May 2023
Would like to sing the praises of a nurse I saw, it is the second time I have saw her and she is so thoughtful and amazing at explaining all the information I need! The nurse who I saw is a great asset to your team and deserves all the credit. 

Massive thank you to you, you truly are amazingly
GP surgery review: saville-medical-group
Title: Impossible to get seen.
Rating: 1 out of 5
Visited: March 2023
Whenever I call up I am put in a queue that is never shorter than 20 people long - which takes at least 30 minutes. Then, when I get to first place in the queue it never transfers me to a receptionist. I went through the process 3 times yesterday before deciding to change GPs. When I rang my new GP, I got through immediately was offered an appointment in under a week. This is saying nothing about the actual doctors who were lovely, but I could never get an appointment with them. People always suggest to me that I should book an appointment online. I would, except they are not taking online requests, and if you go through the Patient Access app, you can only book 4 things, not including a GP consultation!?
GP surgery review: saville-medical-group
Title: Embarrassing
Rating: 2 out of 5
Visited: March 2023
I chose this surgery because it was reviewed as having many female doctors. The medical professionals are all lovely, it's the reception that is the issue.
I was told from the hospital that if I hadn't heard about test results to ring my GP. 2 hours on hold!! I wasted so much time, I gave up and have yet to find out anything I need to know. whenever I have been in the practice, reception staff are more bothered about the lives of other staff members than helping patients. you ask one person something and will receive completely different information from someone else. I'm so close to changing GP to someone that's actually competent, because the reception staff tell you to ring someone else because they're too lazy to tell you who can help in the surgery
GP surgery review: saville-medical-group
Title: Can’t fault the standards of care
Rating: 5 out of 5
Visited: January 2023
I joined this practice a year ago and have used it both for myself and my children. Based on a years worth of experience I can’t fault the standard of care given to us all for a variety of illness’s. My sons asthma is finally under control after 2 years of difficulties. The knowledge of the Asthma Nurse practitioners & the gp lead has been particularly helpful and reassuring. I’ve always been able to get on the day appointments when medically needed, which has taken a huge amount of stress off me vs how I used to feel at the last gp practice I was at. The receptionists are always polite and helpful and far more informed and professional than a lot of other surgeries. I had to ring up in between Christmas and ny 2022 and was surprised that even during this busy period Saville Medical group still managed to deliver an excellent level of care. They are a fantastic surgery with highly trained, approachable, professional staff who are doing an amazing job during the very difficult circumstances the nhs is currently in.
GP surgery review: saville-medical-group
Title: Rude and unhelpful receptionist
Rating: 1 out of 5
Visited: October 2022
Like others I have found this surgery to be truly awful, no appointments available and exceptionally rude receptionist wasn't at all helpful. I asked for some advice and was told to find out for myself and use my mobile. Great job!!
GP surgery review: saville-medical-group
Title: good practice
Rating: 5 out of 5
Visited: October 2022
never had any problems at saville place,yes you have to wait on the phone but that happens at most doctors these days,always been treat with respect.
GP surgery review: benfield-park-medical-group
Title: The best doc surgery Helpful and caring!
Rating: 5 out of 5
Visited: May 2023
Having moved from my previous GP surgery I had lost all hope in being seen by an actual doctor who actually cares or even getting an appointment to be seen :(  benfield have lift me back up making make feel so much better under 2 weeks of being with them they honestly are the best doctor surgery. Thank you
GP surgery review: biddlestone-health-group
Title: Fantastic
Rating: 5 out of 5
Visited: January 2023
I have been with biddlestone since I moved to Newcastle and they have always managed to fit me and my daughter in and never wait too long for an appointment. The Drs and nurses show empathy and care and never make you feel silly and take you seriously. Even through trying times for the nhs  they are always there and always helpful and I feel very lucky.
GP surgery review: newcastle-medical-centre
Title: Really Thorough and Great Practice
Rating: 5 out of 5
Visited: October 2023
Despite the massive pressure on the NHS and primary care I really feel this practice is managed well and the doctors i see regularly are so good at really trying to investigate issues and not treat reactively as well as allowing room for advocacy. Almost always get an appointment when I need one, and everything is done efficiently. As long as you follow their guidance you should get an appointment.
GP surgery review: newcastle-medical-centre
Title: Told I was wrong about my symptoms
Rating: 0 out of 5
Visited: March 2023
I came in with a painful bump on the back of my head, the doctor tried to tell me it was just part of my skull, but it wasn’t as it was asymmetrical to the other side, causing me pain and headaches. Only once I repeated the symptoms did they did say it was swollen compared to the other side. Then said vaguely it could be this, could be that and gave me antibiotics. The doctor was 4 minutes behind schedule which i was okay with but the whole appointment felt very rushed and like I didn’t receive good quality care. Doctor even asked if i was pregnant as I walked out the door. So unprofessional and now I have to seek a second opinion because more painful bumps have surfaced, and the doctor didn’t explain to me that this might happen, just tried to tell me I was wrong about the symptoms i was experiencing. Disappointed in this service
GP surgery review: newcastle-medical-centre
Title: Poorly managed
Rating: 1 out of 5
Visited: January 2023
I have tried to call three times today to speak to someone, they have had a message all day that the practice is closed for a meeting from 12pm-1pm so to call back after that- it's now 4 pm and I haven't been able to get through because after the message the phone call ends. It's ridiculous you can't access any care
GP surgery review: newcastle-medical-centre
Title: Booking routine or non- emergency appointments
Rating: 2 out of 5
Visited: November 2022
I have tried to book my regular appointment for my contraceptive injection this morning, just over two weeks in advance. I have been told that I cannot book an appointment until a maximum of a week in advance (the Monday of the week before to potentially book an appointment in the next week). This is similar to my experience in the last two months when trying to get a non- emergency appointment with the GP, where I was told that I have to call at 8am for an appointment the same day and advance booking is not possible. There appears to be no appreciation of the working lives of patients and that for non- emergency situations, it is not always possible to take time out from work at short notice or indeed to be free to make a call (and potentially have to remain on the line for some time) at 8am. I have been a patient of this surgery at its present and previous location for over 26 years and have been using injectable contraception for over 22 years. In the past I was able to make my next appointment for Depo when leaving the current one (i.e. 3 months in advance) and the gradual change of approach over the years to the current situation is unfortunate. It is also ironic that the practice nurse set up a text reminder to me to book my next Depo appointment to be sent to me two weeks ahead of the due date, given that making an appointment at this point is apparently impossible.
GP surgery review: newcastle-medical-centre
Title: Sad to go
Rating: 5 out of 5
Visited: June 2022
As I am relocating I have had to move to another practice. This practice has been excellent despite the enormous pressures on primary care at the moment. I have had very few problems in getting the care I need when I needed it while at this practice for just under a year. The administrators are very empathetic and kind and so are the clinicians. Thank you.
GP surgery review: newcastle-medical-centre
Title: Appointment System
Rating: 2 out of 5
Visited: May 2022
Great doctors but the new appointment system is hopeless- only being able to call in the morning and only being able to get an appointment for that day just isn’t practical when you’re working! I won’t have time to phone tomorrow morning and even if I did, I need to be able to plan for an appointment. Please bring back the old system!
GP surgery review: newcastle-medical-centre
Title: Fantastic Administrators
Rating: 5 out of 5
Visited: May 2022
I have recently had to request a couple of pieces of information from the practice on quite a tight and stressful deadline in relation to occupational health.

The practice administrators have been extremely empathetic and caring in dealing with these requests, and worked to get the information very quickly.

Thank you for all of your help.
GP surgery review: newcastle-medical-centre
Title: Appointments
Rating: 1 out of 5
Visited: April 2022
Waiting to hear results for an mri and can’t get an appointment  surgery has received them but will not tell me until my appointment which is not until 25 may this is unacceptable as I’m in pain and wondering what’s causing it
GP surgery review: newcastle-medical-centre
Title: Excellent Practice
Rating: 1 out of 5
Visited: April 2022
Wonderful practice and staff in my experience.  I have read previous reviews and am so surprised. However I have also witnessed patients being very rude to staff. The telephones can be extremely busy and it can take some time to get through.  All in all though very happy with practice and service.
GP surgery review: newcastle-medical-centre
Title: Fantastic Care
Rating: 5 out of 5
Visited: February 2022
Recently I submitted an eConsult. The practice responded to this promptly, and I was booked in for bloods on the same day. Admin staff are very friendly both on the phone and in person. No issues getting through on the phone. When I arrived I did not have to wait at all, I was called through within seconds. The person who collected my blood sample built excellent rapport and made me feel comfortable. The doctors are very responsive and caring.
GP surgery review: st.-anthony's-health-centre
Title: No help at all
Rating: 1 out of 5
Visited: May 2022
I got told there is nothing more they can do to help and it's impossible to get an appointment sooner than 2 weeks and you get called rude when you challenge and anything with reception
GP surgery review: thornfield-medical-group
Title: Not helpful at all
Rating: 1 out of 5
Visited: October 2023
The people here do not seem to consider the problems of patients. They are so rude on call itself. The person on call did not even ask me any further questions relating to my health or any information. Just booked me a slot and the worst part is they don’t even give confirmation text or email for the slot.
GP surgery review: thornfield-medical-group
Title: Disorganised unhelpful and rude.
Rating: 1 out of 5
Visited: August 2023
Having called twice to make an appointment and being told I would be contacted with info once the receptionist had spoken to my doctor & having no response 2 & half weeks between each call I tried for a third time, I was then text given an appointment. I visited the surgery and signed in on the machine, I waited for over an hour before approaching the desk, I was then told it was too late to see a doctor. The staff where rude and dismissive, I am now left without medication and will likely be for weeks which will have serious knock on effects for my mental health. I have registered with a better surgery I have only heard positive reviews for, I would never recommend this service to anyone who needed any medical assistance of any kind. Avoid.
GP surgery review: thornfield-medical-group
Title: Unorganised
Rating: 2 out of 5
Visited: July 2023
I rang up as I’ve been apprehensive about having a Pap smear since receiving the letter prompt around 7 months ago (when I turned 25) the receptionist booked my appointment for this Saturday at 10am. When I turned up to the centre there was a mix up of where to go as the walk in didn’t offer this service. When I finally got through to streetwise there wasn’t anyone there to see me either. The clinic I was meant to be at for my appointment wasn’t even open as they apparently don’t open weekends. This service helps detect cancer in women and with it being very invasive it’s stressful enough even making an appointment. If I’m being very honest I’m not going to make another one because of this. The women that did try and offer service to me from the walk in and streetwise and the man at reception were very polite and consoling but couldn’t help as it wasn’t within their department. Whoever spoke to me originally needs to double check availability and times of service. Embarrassed and angry about the whole experience.
GP surgery review: thornfield-medical-group
Title: Do GP's work here?
Rating: 1 out of 5
Visited: May 2023
I've not been able to see a GP at Thornfield since pre-pandemic. It's always a nurse practitioner and most of the time over the phone or ask for photos etc. They recently wasted my money by prescribing me things I could have easily got over the counter and I know aren't effective at treating me.
GP surgery review: thornfield-medical-group
Title: Embarrassment of a service
Rating: 1 out of 5
Visited: May 2023
Rude reception ladies.
Can never get an appointment.
Can never get through on the phones.
Fob you off all the time.
GP surgery review: thornfield-medical-group
Title: impossible to get an appointment
Rating: 1 out of 5
Visited: January 2023
impossible to get an appointment, told to keep trying spending hours each day to be told no regular appointments available , no one can tell me when the best time to call would be to get a regular appointment apparently it a lottery now whether you receive the health care they proport to provide. do they not realise that not providing regular appointments mean that minor problems end up not being addressed and manifest bigger and more serious health problems
GP surgery review: thornfield-medical-group
Title: Excellent service
Rating: 5 out of 5
Visited: July 2022
Had a great experience getting a prescription. Everyone was extremely helpful and the whole process was easy and efficient. Have also had great care from the nursing teams the past when I attended for routine screening appointments. Thank you so much.
GP surgery review: thornfield-medical-group
Title: Nurses are great
Rating: 4 out of 5
Visited: May 2022
I have just been to the shieldfield  practice really caring doctor and nurse, although they have been rushed of their feet through covid I feel they have still given me great service. 
Thank you
GP surgery review: thornfield-medical-group
Title: Can never get an appointment
Rating: 1 out of 5
Visited: March 2022
For about the last 4 years (so even before the pandemic) you can almost never get an appointment. When you phone to make an appointment no matter what time of the day you phone you are told there are 19 people ahead of you. It takes about 30-45mins just to get through to the reception and you're told no appointments whatsoever available. There used to be Falcon House and Thornfield in the same building. They closed Falcon and seemingly moved all patients over to Thornfield but the doctors it seems didn't move. So there are far too many patients for the few doctors they have available. I am thinking of maybe moving to another GP surgery as family members do not have this problem with other GPs in the area.
GP surgery review: thornfield-medical-group
Title: Felt Assured
Rating: 4 out of 5
Visited: March 2022
Nurse put me at my ease during my cervical  screening, I was nervous  but she made me feel  at ease and I also was assured  about every  aspect of my appointment  . All my questions  were explained  fully.
GP surgery review: walker-medical-group
Title: Lovely surgery
Rating: 4 out of 5
Visited: October 2023
Been my doctors surgery since I was born. The only fault I have is that when receiving phone calls from the doctors they don’t give you 2 seconds to answer the phone! Please consider letting the phone ring for a little while longer so we can get to our mobiles. Otherwise, a helpful surgery with good doctors.
GP surgery review: walker-medical-group
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2023
The staff were very efficient, pleasant and helpful. I was dealt with on time by a lovely nurse who was above and beyond. She was extremely professional and very thorough.
GP surgery review: dilston-medical-centre
Title: Really helpful
Rating: 5 out of 5
Visited: January 2023
The receptionists were great.  Really helpful.  Easy to get an appointment.   I’m a new patient in the practice and am impressed!
GP surgery review: dilston-medical-centre
Title: Disaster
Rating: 1 out of 5
Visited: November 2022
I tried to call from 8.30 am for an appointment for my 3 years child. I did not get the line. GP is close to my house. I went to GP. I was told, they did not take any bookings directly. It has to be through a phone call. Suggested me to take Walk-in-Centre, if I do not get a phone line or emergency. Ridiculous ................

This GP was really good till 2015 or 2016. Day by day, it is going down in every aspect. Because of my children, I have to use this GP. Otherwise, I do not want to use this, even if I am ill.
GP surgery review: dilston-medical-centre
Title: Unprofessional!
Rating: 1 out of 5
Visited: June 2022
I understand the nhs is stretched at the moment, My husband tries to get a appointment but they never have anything available. I tried calling today a few times and the line keeps cutting. A few time it sounds like someone picks up to cut the line!! Awful service!
GP surgery review: elswick-family-practice
Title: Poor attitude
Rating: 2 out of 5
Visited: August 2023
I and my family have been with this practice for over 70yrs and only attend when absolutely necessary, unfortunately I had the misfortune of having to contact them this morning as my daughter had a swollen neck and was finding it difficult to swallow, on eventually getting through to a receptionist I was informed that she should go to the chemist first rather than see a doctor, after an exchange of words explaining the risks of swollen airways and so I was reluctantly given an appointment, what has happened to our nhs
GP surgery review: elswick-family-practice
Title: Poor service
Rating: 1 out of 5
Visited: April 2023
I received a text saying my GP would call a week later concerning test results. I used the link it contained to say that because of my job I need a specific time. I then received a voicemail saying this was impossible. The day before the call was due I received a text saying I had to be at the surgery the following day. I called to check which message was correct and after 12 minutes on hold I was told that “these texts go out by accident sometimes” and that my GP would call at 230pm. It is now 425pm and there has not been a call.
GP surgery review: elswick-family-practice
Title: Not good
Rating: 1 out of 5
Visited: March 2023
I had a phone call today and was made to feel like an inconvenience because I can't attend the surgery. It's not my fault I'm ill and have mobility issues. I was also upset by the comment made that the telephone call next week to discuss xray results, which the surgery arranged, not me, was probably going to be pointless. If you think it's going to be pointless then don't arrange it.

I've got mental health issues, I could well be doing without the surgery behaving like this.