janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: upton-group-practice
Title: Bad practice
Rating: 1 out of 5
Visited: April 2023
It’s quite shocking really
I was unable to get appointment
Went for private ultrasound to find out I got a lump on my breast
Receptionist told me to try to get a appointment the next day
Not great at all if you can not being Seen by the doctor when you really need to
I will try book appointment on Tuesday and see if I be lucky enough to get one
GP surgery review: upton-group-practice
Title: Bad medicines management
Rating: 2 out of 5
Visited: January 2023
Ordered my prescription, actually had to do it twice before it was received. 
Then it was discovered they had issued a wrong strength with one of my meds. There had been a change of staff in the prescription team and things have gone drastically down hill. They need to realise that knowledgeable staff can be a great benefit. Surely the medicines team should know what they are talking about and they very obviously don’t!!
GP surgery review: upton-group-practice
Title: Stressful
Rating: 2 out of 5
Visited: December 2022
The E Consult system is a waste of time, cant access it, told it was not working three weeks ago, tried again today to be told “I think it is up and running at either 6 or 6.30, I don’t know”, 6 50 still cant access it, so have to try to phone in the morning, but know probably wont get through. Will be looking for a new GP practice.
GP surgery review: upton-group-practice
Title: Abortion of a practice
Rating: 1 out of 5
Visited: November 2022
What good is a GP when you have to call 43 times and still not get through. The e consult service is an absolute joke. Might as well close the doors it's a waste of space! 

Rewind a couple of months, an error with my date of birth on the NHS app has still not been fixed! 4 times I have tried, so now when I go for COVID vaccination or any other service I have to remember to dates of birth because I'm never sure which is the correct one recorded.
GP surgery review: upton-group-practice
Title: Appalling service
Rating: 1 out of 5
Visited: August 2022
I have just suffered a dreadful telephone consultation we’re I was able to hear the doctor swear three times as I asked him questions about my health this is appalling given these people are funded by tax payers to provide a professional service. They have completely forgotten that they are dealing with people who have concerns. They avoid as much as possible face to face contact and have been extremely discourteous to me.
GP surgery review: upton-group-practice
Title: Medical Form Completion Request From A Doctor
Rating: 1 out of 5
Visited: August 2022
This is my Surgery that I am registered to. I have an offer of employment from a job that requires a medical form completing by a Doctor. The form needed completing within 2 weeks, otherwise I cannot start new employment with the company as I need to go through company Human Resources to review the information provided. I appreciate this is an out of hours service, but I was told up to 8 weeks wait for a form to be completed and you have to pay for this service. I think this is a terrible response from the practice. I have now been forced to seek a private doctor who needs to see my own medical records so have then had to request this from the practice. They don't seem to care that in this climate you could lose an offer of employment. Their lack of help and empathy in this situation is absolutely zero. I hope they are never in this position where they require assistance of this nature from a service. I rang the practice on 4 separate occasions to explain the situation and you can tell your pleas are falling on deaf ears. I even spoke with the practice manager who really couldn't care less either.

If your thinking of registering here, i really wouldn't bother. You would probably be waiting 8 weeks for your registration forms to be completed.
GP surgery review: upton-group-practice
Title: Best GP practice I've been under
Rating: 5 out of 5
Visited: July 2022
Receptionists have always been helpful along side having empathy when explaining my need to speak to a GP. Always been able to get an appointment, and normally the same day. GPs have always been excellent, and understanding even with just offering reassurance and advice over the telephone when required. Practice has good parking and is always clean and well organised. I've moved around a lot and been under many practices, this one being the best by far.
GP surgery review: upton-group-practice
Title: Poor Staff
Rating: 1 out of 5
Visited: March 2022
On numerous occasions, I have contacted the surgery wanting an appointment in regards to mental health to either be disregarded or have my appointment moved without informing me. It takes a lot of encouragement to call up to receive help and to be pushed away each time is disappointing. I work in a GP practice myself and knowing the way things should be and how we deal with situations like this, we would never turn patients away with such ease.
GP surgery review: upton-group-practice
Title: Reassuring face to face appointment
Rating: 5 out of 5
Visited: February 2022
Good on screen check in with sanitation station.
Socially distanced seating area to wait for appointment.
My appointment was a last minute cancellation Wed 16 February 4.45.
A warm greeting and welcome from the doctor who is new to the practice.
He immediately put me at ease, was approachable, asked relevant questions about the reason for my visit then examined me.
He reassured me and then advised on home treatment for my symptoms which have worked.
A real asset to the practice and I wish him well!
GP surgery review: west-wirral-group-practice
Title: totally uncaring for the frail elderly living alone
Rating: 1 out of 5
Visited: September 2022
Since last year I have written and  asked that someone make a home visit to a distant relative who lives alone and has not been out of the house for 4 years. She is 94 ,I live 200miles away-she has no children.
She has lived in the same house for 60 years and has attended the same practice, but been healthy. She has had dementia since pre-covid. Only thanks to a neighbour has she had 1 covid jab!! The elderly neighbour was also doing shopping for her. It has come to the point that food he buys is going mouldy in the fridge and she requests items she already has!
I cannot even have a phone chat now as she asks the same question repeatedly(within 5 minutes) and  she seems v deaf (? glue ear).I  visited last week-she can hardly walk as her feet are so sore. She goes upstairs to toilet as the downstairs one is broken.(denies it needs mending as has one upstairs) She could not make me a cup of tea without guidance. She is reluctant to let anyone in she does not know  and remains v independent . A social services worker  visited last Sept. (stayed on the doorstep) for 'a chat'-her conclusion   to me was" she's coping well, but took a while to get to the door".. If only a local psychiatric social worker could visit , they would be able to identify her mental state . I have asked that the Dr check her covid status, get a podiatrist to visit, a hearing check and mental state assessed. Because of the dementia she does not think anything needs doing so declines "help"apart from her kind neighbour.  I have never had a reply from this practice but have just heard she night be having a chiropodist to call-please can I be consulted re this so that I can be there with this lady?  To date Social services can't help as she refuses help and last year a Dr suggested she 'attends' a memory clinic! "Why would I do that?" she says" Nothing wrong with me" I am writing this as it seems impossible to get thro'  (via phone)to the practice so my requests etc to date over some 3 years have been via Royal Mail-with no reply.  Help your patient, before she is found dead at the bottom of the stairs!! PS My mother and my sister had Alzheimer's disease- so I have had experience of this mental state.
GP surgery review: belle-vale-health-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: December 2022
The whole team here give excellent support i and my family have been  patients here for along time. 
It's simple give respect and consideration and you will get it back.
Its awful the way some speak to them when waiting in the queue.
Yes its frustrating but these are extremely hard times a little patience goes along way.
I always recommend this practice their dedication and support is a credit to the partners who go above and beyond to help and support.
Well done to all the team and Thankyou!
GP surgery review: belle-vale-health-centre
Title: Great GP practice and pharmacy
Rating: 5 out of 5
Visited: November 2022
I’m a newbie to the practice and have health anxiety amongst other conditions. This is a good gp surgery. I’m a nurse and this practice is helpful and the pharmacy in the surgery (Kay’s) are helpful, professional and nothings a bother.
GP surgery review: belle-vale-health-centre
Title: I cannot understand
Rating: 1 out of 5
Visited: August 2022
I got a repeat prescription from my GP in Belle Vale 10 days ago, which never reached the pharmacy.
I call the practice and they literally lie, because it has never been sent (they checked in the pharmacy with my NHS number).
I finally had to call 111 to get it.
What is the point?
GP surgery review: belle-vale-health-centre
Title: Survival of the fittest
Rating: 4 out of 5
Visited: July 2022
Can’t get an appointment here.  You have to phone at 8am to be met with permanent engaged tone, (because everyone else is phoning too).  About 1 hour later, after repeatedly redialling, you will eventually speak to someone who will tell you that all the appointment have gone, there are no pre bookable appointments, no telephone appointments and nothing with the practice nurse!  You will then be told to phone back at 8am the following morning, whereupon the whole sad process will start again.  How long is the gift of Covid going to keep giving as a reason for everything not working as it should?, or is this practice over subscribed with permanently sick patients?  You need to have extraordinary tenacity, endurance and the will to succeed, and basically be in tip top health in order to survive the appointment system here.  Also not having to work is good too, as you will need to concentrate your mind on at least 30 minutes of dialling and redialling.  Like I said, survival of the fittest!
GP surgery review: oak-vale-medical-centre
Title: So glad I changed to this practice
Rating: 5 out of 5
Visited: September 2023
All the people I speak to are helpful and lovely .The Doctors I spoke are
    are caring and The Doctor who called this morning listened to me was very kind Brilliant surgery
GP surgery review: oak-vale-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: September 2023
Used Patchs online for 1st time. After I submitted my query, I had an immediate text back to say doctor would ring next morning. Just answered my phone at 8.15am and spoke to doctor. Query resolved.  Thank you, Oakvale
GP surgery review: oak-vale-medical-centre
Title: Dreadful Practice - Shocking attitude
Rating: 1 out of 5
Visited: September 2023
I moved to Childwall in 2020 so only been under Oakvale practice for 3 years, I never had such poor service or being treated with such bad attitudes when raised my concerns around treatment recommendations towards my autistic daughter plus trying to get an appointment is impossible, the doctors are caring but not that great in relation to knowledge of my daughters needs, had several concerns but where raised with practice management and I cant put in to work how frustrating it is to be talked down to when it is relating to my daughters care, improvements needed urgently
GP surgery review: oak-vale-medical-centre
Title: No help at all
Rating: 2 out of 5
Visited: July 2023
I have a insect bite on my ankle that’s very swollen and red for two days tried to get an appointment but after an hour & a half I gave up trying ,went to pharmacy and asked chemist there opinion they said antibiotics so I went to the receptionist only to be told no appointments go to walk in centre or try in the morning! I explained that I can not go to walk in centre as I have a severely disabled person at home who needs care still same response just ring in the. Morning no appointments left I will be going in to surgery at 8 am to get an appointment this is appalling service by oak vale it would take 5 mins to sort out my problem no wonder carers like myself feel like no one cares !
GP surgery review: oak-vale-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: June 2023
I have been with this practice for over 8 years now. I have always received excellent care from the Doctors and Practice Nurses. Oakvale compares well with some less than satisfactory surgeries in Liverpool I have experienced.

Yes it can be difficult to get through but sadly this is the experience everywhere nowadays.
GP surgery review: oak-vale-medical-centre
Title: Terrible Practice
Rating: 1 out of 5
Visited: May 2023
We can never get an appointment for our young children (under 3) at this practice. They tell you to ring at 8 am but when you do you can never get through. You then ring up later and ask if you can book for next week and they state they only do same day appointments that you can never get as it's always engaged at 8 am. They then recommend that you go to the reception at 8 for an appointment that day, what about people who have jobs and can't go there at that time? The My GP app only gives telephone consultations for 2/3 weeks in advance so if you need an appointment sooner you are stuck. The online e - consult is closed most of the time you go on the website so you must have to try and log an enquiry at midnight or in the middle of the night to have any luck. It is ridiculous that it is so difficult to book an appointment and when you do geth through to them later in the day the receptionists are always unhelpful.
GP surgery review: oak-vale-medical-centre
Title: Good experience
Rating: 5 out of 5
Visited: May 2023
I recently attended the doctors due to some health issues. I felt listened to and supported. The GP came up with a plan of treatment which he discussed with me and asked my opinion on. He also explained the follow up process and made me feel comfortable and reassured. I left the surgery feeling like a weight had been lifted off my shoulders. Thank you.
GP surgery review: oak-vale-medical-centre
Title: Appointment Impossible.
Rating: 1 out of 5
Visited: April 2023
I have been trying to get an appointment for over 10 days, good job my condition is not serious, rang everyday at 8am as advised engaged on odd occasion I get someone to answer all slots are gone, they I am usually advised to go to e consultation, well let me tell you again rude receptionist your on line is never working, out of shear frustration I have tried to call over the last 2 evening after work to speak to the manager both times at just past 5pm on both occasions it states the surgery is closed via a voice message and your website states your open to 6.30pm on both days, your are paid for each patient you have in your practice regardless if if you see them or not so this explains why your advertising to take on more patients and I cant get an appointment for such a period, shocking practice, needs looking in to
GP surgery review: oak-vale-medical-centre
Title: Mental health nurse
Rating: 1 out of 5
Visited: April 2023
I have been under their mental health nurse for sometime he has been very helpful in early February I had an appointment cancelled due to their mental health nurse being off sick, ok that's fine it has now been nearly 3 months since I have had an appointment I ring Oakvale every 2 weeks to see if he is back in for an appointment, he is still off which is not the issue but I am very reliant on NHS mental health services but I called today and have been informed no more appointments as he has been dismissed I know things happen in life but this nearly 3 months no other alternative options given to myself by an often rude receptionist the call trained coordinators clearly not very well trained I am now in a difficult situation no support no alternatives given why not be just honest 2 months ago I now have to go through getting to know a new person when I find an appointment, totally shocking
GP surgery review: oak-vale-medical-centre
Title: Lacking
Rating: 1 out of 5
Visited: April 2023
I have been trying to get an appointment for my child. Does anyone ever get through at 8 o’clock to this surgery, I have never been able to. Then if you do get through you are told to do an e consult, but the the consult is missing. If you are doing it for a child you have to link the parents contact number, which I did last time with the receptionist, this did not work. Why do you advertise taking on new patients when you can’t see the patients you already have on your books. Also being told by receptionist to call 111 for the child or come down to reception at 8am is not very good patient practice. I think you really do need to get your act together for the safety of the patients you have on your books. I look forward to hearing your comments on the above.
GP surgery review: rock-court-surgery
Title: A doctors that really cares!
Rating: 5 out of 5
Visited: April 2023
A wonderful doctors with friendly receptionists and an amazing GP who immediately listened to my concerns. I’ve had friends and family members be turned away with similar issues in the past so it was wonderful to have someone immediately show concern and refer me for all the right tests. I even suggested that my friends who had anxiety around doctors attend as I knew they would also be listened to.
GP surgery review: rock-court-surgery
Title: This is a superb practice
Rating: 5 out of 5
Visited: March 2023
Although my last appointment was recent the few I have had over the past few years have been arranged on my first call and an appointment given the same day. All the reception staff and doctors are helpful and understanding  even when under pressure. I have been a patient with this practice for years and would recommend to any one. 
Keep up the good work all .
GP surgery review: stoneycroft-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: December 2023
I had suffered really bad with gallstones and got 2 emergency appointments in 2 days with the lovely dr who was kind and compassionate and arranged for me to go straight to surgical ward.. which I was so lucky as it was infected and had it all removed within 2 days. If it wasn’t for the ease of appointments and the professionalism and caring attitude of the Dr I don’t think I would have gone back to A and E and things would of been worse.. so I would like to thank all the staff and the Dr I seen.. people are quick to write bad reviews but I’m so grateful for their help..
GP surgery review: stoneycroft-medical-centre
Title: Not Worth A Carrot
Rating: 1 out of 5
Visited: October 2023
Had new ‘management’ taken over approx 6 months ago, I am not sure what’s changed? So bad they manage to mess up a repeat prescription consistently, consistently poor service.
GP surgery review: stoneycroft-medical-centre
Title: amazing surgery
Rating: 5 out of 5
Visited: July 2023
amazing receptionists and doctors. I was given so much help with my prescription and was able to book an appointment on the day. this surgery is improving. pleased with my experience.
GP surgery review: stoneycroft-medical-centre
Title: Efficient doctors and lovely staff.
Rating: 4 out of 5
Visited: July 2023
I’ve only been seeing one of the doctors in this surgery for a short time and can only say good things about him. He was able to resolve my concern by reassuring me and listening to my issues. Spoke to a lady on reception who was lovely also. Happy to be at this surgery.
GP surgery review: stoneycroft-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Rang today for an appointment did wait around 7/8 min for the phone to be answered but I’ve waited longer on phone appointments. Spoke to the receptionist and she was really understanding and got me an appointment for the same day. Really professional and courteous hats off to her as you can get some horror stories of doctors receptionist. Really pleased with how I was dealt with would recommend this surgery.
GP surgery review: stoneycroft-medical-centre
Title: Dreadful
Rating: 1 out of 5
Visited: April 2023
My son is on medication that he cannot just discontinue because of side effects. He’s severely disabled with lots of medical issues. His previous doctor upped one of his meds from 2 a day to 4 a day. Apparently not on record and this doctor now left. Very very unhelpful receptionist. Told me to ring back at 12.00. When I did, doctor  gone home so nothing she could do, so why was I told to ring back at 12? I’m having to contact 111. Disgraceful surgery. Gone rapidly downhill. I expect response. This could be a terrible situation.
GP surgery review: stoneycroft-medical-centre
Title: Unprofessional
Rating: 2 out of 5
Visited: March 2023
I have been at this doctors since I was a child. Phoned up last week and spoke to a very rude woman on the phone wasn’t professional at all and didn’t receive good customer service. Phone again today to be on the phone for over 30 mins for a matter where for me i class as serious which I told the woman on the phone (who was the same rude woman from the week before) only to be told to phone back next week whereas I know I probably won’t get an app for next week now that’s why I phoned in advance. I think you need to do a review on the people you have answering the phones because they obviously do not care about the patients that phone up and don’t want to help in the slightest. Definitely time to look for a new practice, which is a shame.
GP surgery review: stoneycroft-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: March 2023
Been with this practice for 33 years and it's gone rapidly down hill.
Tried to book an appointment past week and was told that everything was booked up and to call back at 12. I did so and was told again there was no appointments and to call back the next morning at 8am. Was also told that I couldn't book anything in advance which is unbelievable.
Basically making it like a lottery to be treated. Got more of a chance of getting a ticket for Glastonbury than to see a GP.
Was then told I would be called the next day by a doctor, I wasn't.
How these people are getting away with first come first served to see a doctor is criminal. People could be seriously ill and won't know.
I have now left this practice to one where I can get to see a doctor.
GP surgery review: stoneycroft-medical-centre
Title: Gone downhill
Rating: 1 out of 5
Visited: March 2023
I have been a patient of this practice for several years but it is now extremely difficult to get help or advice when needed. I did manage to have a telephone consultation (eventually) but am unable to make the face to face follow up appointment that the doctor wanted me to make. The practice was meant to arrange this on my behalf but haven't contacted me over a week later. I have tried to make the arrangement myself only to be told that the dr no longer works there (since last week!) and that appointments are only bookable on the day - ridiculous system if appointments are routine or for those of us who work or have caring responsibilities. The receptionist was also unhelpful and disinterested.
GP surgery review: stoneycroft-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: February 2023
These so called healthcare professionals couldn't care any less about the health and we'll being of their patients.Waited over an hour for an appointment after originally waiting 2 weeks to get the appointment.I work in a surgery and I know how bad the NHS is but this is certainly the worst gp practice in liverpool