janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: woosehill-practice
Title: The process for getting appointments is appalling
Rating: 2 out of 5
Visited: August 2023
The medical staff are generally very good but the system for obtaining an appointment is appalling. I can understand why people need to phone at 8am if they have a medical issue requiring an emergency appointment. However there should be a separate process for less urgent follow up telephone consultations with a doctor. Merging the two sets of needs just makes the 8am queue unnecessarily long and could result in patients with more urgent needs not obtaining timely appointments.

To make matters worse it is not clear on the Woosehill Surgery website that you have to phone at 8am, it just lists the phone number. So you phone during the day, thinking it will be quieter, join the queue, eventually get through, only to be told to phone back at 8am for the pleasure of joining an even longer queue. This clearly imposes an unnecessary burden on staff answering the calls, as they will only end up having to field the call a second time.

There does not seem to be any practical alternative to making a general appointment by phone. In 2023 you would think that the practice, and in particular the practice manager, would by now have managed to implement a 21st century solution. I am not aware of any other type of organisation in the country that thinks it is a good idea for 'customers' who need help/advice to all phone at exactly the same time every day. It is lunacy and just leaves admin staff, who have to answer the calls, at the mercy of very irritated patients.

As a former business owner and business consultant I would happily give 30 minutes of my time to sort this mess out. Unfortunately I am not sure I would be able to make the appointment to speak to anybody.
GP surgery review: woosehill-practice
Title: Impossible to get appointment
Rating: 1 out of 5
Visited: May 2023
Probably some great staff, however it’s impossible to get any form of appointment. You call up at 8am exactly and then get put on hold for an hour and get told there no appointments. Or you get told that the serigraphy is closed and opens Monday-Friday at 8am….Surely there is a better system than this?
GP surgery review: woosehill-practice
Title: Excellent service
Rating: 5 out of 5
Visited: May 2023
Having recently moved to the area l am so pleased with the service I have had from all members of staff at the practice. On all occasions that l have contacted the surgery the receptionists have been helpful and caring. The GPs have been professional and concise in their diagnoses and have all explained fully the reasons for the treatment prescribed.
GP surgery review: woosehill-practice
Title: Absurd appointment system
Rating: 1 out of 5
Visited: April 2023
I rarely need the surgery services but on the few occasions when I need to make an appointment I find their 'call at 8am for a very long wait' system absurd and frustrating (besides costly in telephone charges).
GP surgery review: woosehill-practice
Title: Excellent!
Rating: 5 out of 5
Visited: February 2023
I feel compelled to write this review as this past week a receptionist on duty on the Monday morning shift was so extremely helpful and so understanding. The patient care is simply superb at Woosehill - from the lovely receptionists front of house to the GPs, all nursing staff and allied health professionals, administration staff...frankly - everyone at the surgery 'goes the extra mile' to help and care...always showing professionalism and understanding - whatever the needs. As mentioned before a few years ago; My Mother & Father were patients at the surgery and had been for many years too and the care (and to us as a family too) that they received and particularly prior to passing on was also so very much appreciated. Thank you!
GP surgery review: woosehill-practice
Title: Disappointing
Rating: 3 out of 5
Visited: February 2023
I have mixed experience with this practice. The doctors and nurses and hcas I have seen have all been fantastic, kind and thorough. However, a year ago I wrote to the practice manager to raise an issue that the pharmacist had requested blood tests with out telling me she was ordering them or why. I was therefore very disappointed when the exact same thing happened this month. I am told by pharmacist that they need a thyroid blood done, when I go to have the bloods I’m told they have requested a lot of bloods and a urine test and the hca cannot tell me why. I do not understand why this pharmacist does not understand informed consent. Why is it so hard to explain to someone what tests you are doing and why? I do have the right to decline but cannot do so if I’m not told what you are doing. So disappointing and frustrating.  I have mental capacity so please in future gain my consent before you perform clinical tests.
GP surgery review: woosehill-practice
Title: Great Service
Rating: 5 out of 5
Visited: January 2023
I have recently received a great service from this practice from the GP in particular who referring me for blood tests, scan and physio, all of which have been booked within a week. Well done, great service, GP lovely and helpful
GP surgery review: woosehill-practice
Title: Great Surgery
Rating: 5 out of 5
Visited: December 2022
After phoning the surgery, at approximately 14:00 I had received a call back within 2hours with the medication I was required to take.
GP surgery review: cogges-surgery
Title: Great staff
Rating: 5 out of 5
Visited: July 2023
My daughter has anxiety and a few health issues lately - the receptioni staff at Cogges are amazing along with the medical staff and one who has stood out on reception has been particularly helpful recently with getting appointments booked and supporting my daughter. 
This has made her experience such a positive one - thank you! 
She deserves this accolade.
GP surgery review: cogges-surgery
Title: Worst place with extremely rude staff
Rating: 1 out of 5
Visited: August 2022
By far the worst practice I have ever had to deal with. Receptionists are so rude and always unwilling to help. I use to dread calling and it’s always a ridiculous wait to be seen even with an appointment booked - understandably there’s some wait but most times it would be almost an hour and when asking at reception it was as though I was the one in the wrong for asking. I have now moved! Best decision ever!!
GP surgery review: cogges-surgery
Title: Never let us down!
Rating: 5 out of 5
Visited: August 2022
Of course there have been frustrations in these difficult times of NHS overload, Covid-19 etc but when the chips are down we have never failed to be impressed and well served by this  ‘free at point of use ‘ fantastic service.
GP surgery review: eynsham-medical-group
Title: Very experienced and proactive GP.
Rating: 5 out of 5
Visited: September 2023
Following my telephone conversation apt today I feel listened to and understood. We have a plan for further treatment.
GP surgery review: eynsham-medical-group
Title: Good drs
Rating: 5 out of 5
Visited: August 2023
The doctors are Always kind and caring along with the reception staff and admin staff. The reception are great at helping you speak to the right person. Don’t have to wait long to speak to a doctor. Explain things in a clear way if you don’t understand. 
Offer telephone appointments where possible which is convenient and reduces waiting times. Best practice I’ve ever been at.
GP surgery review: eynsham-medical-group
Title: Helpful, but prescription took some obtaining
Rating: 4 out of 5
Visited: May 2023
Staff were very helpful, but it took 2 re-issues, 4 days, 2 12-mile car journeys and 2 hours queuing in 3 different pharmacies before I finally got my prescription.  I'm surprised the prescribing software doesn't seem to check whether medications are still current and available in the stated size. Ideally there would be a real-time database which included availability in local pharmacies, but I'm not holding my breath...
Thanks anyway to all who helped me finally get my prescription.
GP surgery review: eynsham-medical-group
Title: Always great service
Rating: 5 out of 5
Visited: May 2023
Whether it’s to see a GP, have blood tests, call reception or collect medication from the pharmacy I have been treated quickly and professionally by all.
The pharmacy is always under a lot of pressure due to the amount of customers but they do a great job.
GP surgery review: eynsham-medical-group
Title: Great service
Rating: 5 out of 5
Visited: March 2023
I rarely need an appointment. I filled out an on-line form this morning. It has already been reviewed by the duty doctor and an appointment made. It’s not until next week but it’s not urgent. The practice is heavily subscribed but I know they do their very best. 

Throughout the pandemic, and as an extremely clinically vulnerable patient they were great. Managed my vaccines very well. Compared to my mothers GP I know I am very lucky to have them. 

Pointless blaming the practice for Government shortcomings. The doctors are excellent, compassionate. Their paramedics offer a great alternative and the reception staff are great. Thanks.
GP surgery review: eynsham-medical-group
Title: Great service
Rating: 5 out of 5
Visited: September 2022
The surgery inc dispensary staff helped resolve a prescription problem that came from the JR going beyond their normal Jon responsibilities.
GP surgery review: eynsham-medical-group
Title: Email
Rating: 5 out of 5
Visited: July 2022
Hi 
I received a email from you but I cannot open the link to print it as I needed a password I’ve tried the email from long Hanborough but I still cannot print the fit not
GP surgery review: eynsham-medical-group
Title: Outstanding Service
Rating: 5 out of 5
Visited: May 2022
I have only used the e-consult when it has been absolutely necessary. I recently logged a condition and had a GP reply and prescription within hours. Very impressed.
I recently also submitted a health condition review on line; SO much quicker and easier than visiting the surgery.
And let's not forget the pharmacy staff. Always polite and professional despite the unnecessary huffing and puffing I've witnessed from customers. 
Basically, my thanks all round to an excellent practice.
GP surgery review: eynsham-medical-group
Title: Very good practice
Rating: 5 out of 5
Visited: February 2022
I have had to be in contact with the surgery for numerous things over the past two years. They have obviously been under huge pressure, but I have always had a call back where appropriate or an appointment face-to-face. Thank you.
GP surgery review: eynsham-medical-group
Title: Very helpful and fantastic service
Rating: 5 out of 5
Visited: January 2022
I have had to contact the doctors 3 times in the last couple of months, on each occasion I have had prompt call backs to my e consult and also on another occasion an appointment the same day.
A fabulous surgery.
GP surgery review: windrush-medical-practice
Title: So far Great Prectose
Rating: 5 out of 5
Visited: September 2023
Very helpful & friendly efficient &didn’t have to wait to long easy to make appointments/—————————————————————-
GP surgery review: windrush-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
I had a routine blood test appointment.  The surgery was very well organised.  My appointment was on time. The health care assistant was very professional and helpful.
GP surgery review: windrush-medical-practice
Title: Great doctors, poor reception response
Rating: 2 out of 5
Visited: September 2023
Was given an appointment with a nurse at 39 weeks pregnant. Even the nurse said I should have gone straight to the doctor. Great nurse.
GP surgery review: windrush-medical-practice
Title: Very nice doctors surgery
Rating: 4 out of 5
Visited: September 2023
Saw my doctor yesterday and was pleased with the outcome, had a referral regarding a problem I have with my little finger.
GP surgery review: windrush-medical-practice
Title: Professional and caring staff
Rating: 5 out of 5
Visited: September 2023
Having been triaged over the phone, I was offered an appointment with a GP within an hour. I was seen immediately on my arrival, 5 minutes early. The GP was caring and thorough. All staff I encountered were polite, friendly and professional.  This being my first visit to this practice, I was understandingly a little apprehensive. I am pleased to say it proved to be a very positive experience. Thank you.
GP surgery review: windrush-medical-practice
Title: Successful Appointment
Rating: 3 out of 5
Visited: September 2023
The appointment was great, the doctor was fantastic , she listened to my problems and came up with solutions, new medication to try and a referral to ENT to maybe find out the cause of my illness
However making an appointment was difficult, it took ages to get through on the phone and when I did, I was asked so many questions before an appointment was made.
I then had to wait a couple of weeks before I could see my doctor, but it is so much better than seeing different doctors who do not know me
GP surgery review: windrush-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Helpful staff and can always get an emergency appointment. I can usually also get an appointment for general health questions with a GP within 6 weeks which in this day and age seems to be a difficult thing to get. I like the call back system in the mornings, means you can get on with something else rather than wait for half an hour.
GP surgery review: windrush-medical-practice
Title: Made to feel like I was ridiculous
Rating: 3 out of 5
Visited: September 2023
I came in because I wasn't feeling myself feeling like it was depression and or diabetes but i was brushed off to say it was hormonal but reluctantly made a blood test appointment
GP surgery review: windrush-medical-practice
Title: Friendly and efficient practice
Rating: 5 out of 5
Visited: September 2023
All the staff was very helpful, friendly and efficient. Just what you want from a NHS service. I would recommend this surgery to anyone.
GP surgery review: windrush-medical-practice
Title: Professional, helpful and friendly
Rating: 5 out of 5
Visited: September 2023
The doctor listened carefully to the details I gave him, discussed the issue with me and provided the appropriate medication. He also took the time to ask if the were any other issues he could help with. Excellent treatment.
GP surgery review: 19-beaumont-street-surgery
Title: So caring and efficient
Rating: 5 out of 5
Visited: July 2023
I feel I am looked after very well - I have very frequent visits and they’re always good. They pick up issues quickly and I can get appointments when I need them.
GP surgery review: 19-beaumont-street-surgery
Title: Good practice
Rating: 3 out of 5
Visited: June 2023
Most of the doctors, I have seen have been pleasant, effective, and efficient, and I would recommend the practice in general. However, for the older patient, I am not sure it is totally appropriate as it is more like a drop-in centre and I am never able to see the same doctor twice am - most of the GPs. do not know who I am, although I have a couple of quite serious conditions. In general it is I will run practice, but I think it is too impersonal for those over retirement age.
GP surgery review: 19-beaumont-street-surgery
Title: Good practice
Rating: 5 out of 5
Visited: June 2023
Professional and kind, never rushed, both with doctors receptionists and nurses whether online on the phone or in person
GP surgery review: 19-beaumont-street-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Always get looked after. Any problems I have get sorted. Any further treatment I need is sorted too.
GP surgery review: 19-beaumont-street-surgery
Title: Great individualised care
Rating: 5 out of 5
Visited: June 2023
I saw one of the practice nurses who was lovely - both professional and reassuring. When the ECG machine didn't work first few tries, she called a colleague in to help and together they got it going.
GP surgery review: 19-beaumont-street-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Really good doctors  practice   always happy helping staff  understanding  they care   seen quickly,  I have autistic son and they are understanding and care  , welldone   ,
GP surgery review: 19-beaumont-street-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
The Team are knowledgeable, professional and caring 
I feel very well looked after by you 
Thank you.
GP surgery review: 19-beaumont-street-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: April 2023
Saw the nurse fr a BP check. Very pleasant and efficient. She also organised a further appointment to check my diabetes.
GP surgery review: 19-beaumont-street-surgery
Title: Lovely receptionist
Rating: 5 out of 5
Visited: April 2023
I rang to see if I could get an urgent appointment for my son, and the receptionist, B....., was extraordinarily helpful and kind to me. In these days when we know all doctors and receptionists are under huge pressure, she managed to organise an appointment but she also listened and was reassuring and helped reduce my stress. I am very grateful to her.
GP surgery review: 19-beaumont-street-surgery
Title: Very patient centred practice
Rating: 5 out of 5
Visited: March 2023
I was offered an appointment with the GP of my choice, for a non urgent problem, the following week, at a convenient time. I was asked whether I wanted it to be a phone consultation or in person at that time. Booking in was quick and easy. The waiting area was quiet and peaceful. I was invited in to the consultation by the GP himself. In the consultation, the GP took time to listen to me. It was evident that he was aware of my past history, though I had not consulted him as a patient for several years. He took time to understand my concerns, made wise suggestions, offered blood tests and told me he would email me himself when he has the results. He offered me the opportunity to contribute to the note taking process for my rather complicated presentation. The receptionist told me I could have had the blood test the following day but an appointment was made at my request for the next week.
GP surgery review: summertown-health-centre
Title: Impossible to access healthcare
Rating: 1 out of 5
Visited: September 2023
I have managed to have 4 encounters with healthcare professionals in 4 years. The people I have met have been professional and clinically sound. 

My concern is that it is nearly impossible to get an appointment.
I tried via email - autoreply saying that they don't respond to emails or accept booking via email.
I tried online - it took some time to work out the login process (and I am literate and have access to a computer), but it said no appointments available. The deeply concerning thing was that instead the online portal offered me the opportunity to purchase various blood tests at other locations. This is a highly unethical, exploitative and potentially harmful practice. 
I tried via phoning - have spent over 1 hour on hold.
I tried by calling into reception - the reception are unable to book appointments more than 2 weeks in advance, and rarely have an appointment available. 
I tried to use the e-consult service - a computer program - it insisted that I phone 111 and wouldn't allow me to book a GP appointment.
The only way I could access the GP appointment was via 111! I had a chronic problem and was very reluctant to call 111 but the call handler at 111 was eventually able to book a phone appointment the next day with the GP. This should not be the only way to access primary healthcare.
GP surgery review: summertown-health-centre
Title: Kind and helpful
Rating: 5 out of 5
Visited: July 2023
Staff at the surgery were incredibly kind and helpful when I rushed there this morning in a panic, having run out of my medication just as I was about to go abroad for a family wedding. The receptionist was lovely to me and the prescription was sorted in minutes, despite the whole situation being entirely my own fault.
GP surgery review: summertown-health-centre
Title: Lovely receptionist
Rating: 5 out of 5
Visited: May 2023
Just wanted to say thank you to the lovely receptionist who helped me to do a repeat prescription over the phone for my daughter today. She was very helpful and got it done super quickly. Many thanks!
GP surgery review: summertown-health-centre
Title: Professional and supportive Admin Team
Rating: 5 out of 5
Visited: March 2023
I would like to thank the Summertown Group so much for their lovely and professional support, always precious and helpful.
Then, I am not a native speaker, but they always put me at ease when speaking over the phone, and the people in charge of replying by email or answering the telephone calls are always very supportive.
In particular, today, midday, I was talking with a receptionist/secretary to book a blood test and she was amazing! I have moved to Oxford recently, so sometimes I need to know more about how things work here, but they professional help and patience are unique!

I know, the patients usually thank the GPs and nurses because they are in charge of the diagnosis and treatments directly. And this is great, of course. Thanks to them, as well!

Yet, I would like to thank all the admin team, receptionists and secretaries, who work really hard to sort many patients-issues out and they all are very kind. 
A special thanks to you!
GP surgery review: summertown-health-centre
Title: The NHS is still Great
Rating: 5 out of 5
Visited: March 2023
Although many tend to criticise the NHS my experiences with it throughout my life (I am 67) have always been no less than superb, and my visit to my GP surgery yesterday confirms that the NHS is still Great!
Cut-backs and lack of support do not seem to dampen the basic warm human spirit of NHS staff at all levels - though often they must feel decidedly unappreciated.
As I went into my local surgery yesterday I felt the same sensation of calm professionalism that I have always felt from the NHS. 
Reception was friendly and efficient as always and my Health Reviewer was timelessly reassuring while she asked questions and did my review. 
When we are ill or hurting or simply keeping ourselves well, it is without a doubt that the NHS still strives to give us the feeling of hope that is possibly the greatest drug.
The rigors of the past few years have been the biggest test for us all and NHS workers are only human too! 
Everyone should cheer the NHS on as our biggest source of hope.
Thank You Everyone
Simon
GP surgery review: summertown-health-centre
Title: Positive and Helpful Attitude
Rating: 5 out of 5
Visited: March 2023
I like the positive atmosphere in this practice, they clearly took great care for putting bright, colourful and in some way cheerful posters! It is a clean Health Centre, everything is done in efficient and professional manner.
The receptionist is very helpful, friendly and gives a caring attitude towards patients and medical staff. My child has been seeing immediately and we are both satisfied with service.
Thank you!
GP surgery review: summertown-health-centre
Title: Extremely Rude Receptionist
Rating: 2 out of 5
Visited: August 2022
There are some wonderfully polite receptionists in this surgery, but there are others (I have one person in mind whom I've interacted with) who are so distasteful to interact with. Incidentally, the latter is normally an older woman (I didn't catch the name of the person, but she appeared a bit older to her colleagues). She was visibly annoyed at the sight or sound of me (I don't know why) and spoke to me in a dismissive and rude you way. Even when I've tried calling on telephone, this lady normally answers, and I get spoken to so rudely. I went to Google reviews and noticed others have similar feedback with respect to this surgery. Something must be done about this. It is most unpleasant to be engaged with in such a hostile and dismissive way, especially in a medical centre where people come with enough baggage and stress.