janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: brunswick-medical-centre-uhpc
Title: Terrible service
Rating: 1 out of 5
Visited: December 2022
Rejected my prescription requests on the app telling me to book a medication review, spent 1 hour 22 minutes on hold one day and couldn’t get through, sent another request which has been ignored. Spent another 35minutes on hold 4 days later and was ‘number 1’ in the queue the whole time and to leave it due to going out. Still waiting for my medication.
GP surgery review: brunswick-medical-centre-uhpc
Title: Great Service
Rating: 5 out of 5
Visited: December 2022
Thank you for the service I have received. Really nice reception team. Will highly recommend this surgery.
GP surgery review: brunswick-medical-centre-uhpc
Title: Fantastic service so far!
Rating: 5 out of 5
Visited: December 2022
Since registering the surgery have treated me with the best care and service whilst making me feel very secure
GP surgery review: brunswick-medical-centre-uhpc
Title: Awful appointment
Rating: 1 out of 5
Visited: October 2022
Doctor had no empathy, didn’t listen and spent the whole appointment reminding me  that I ‘only have 10 minutes of NHS time’.  Receptionists were coming in and out of the room during my appointment. Doctor sent me out of the room without any solution. I was made to feel like I was annoying the doctor just by being there. Awful experience.
GP surgery review: brunswick-medical-centre-uhpc
Title: Unprofessional reception
Rating: 1 out of 5
Visited: July 2022
Just called the practice (15/07 am). Asked for an urgent appointment and was told to call 111 - which I already did and in fact I was advised there to call the GP. When I told the receptionist this, the telephone line went like ‘scrambled’ and then dropped. How to get rid of a customer faking a line fault.
GP surgery review: brunswick-medical-centre-uhpc
Title: Never register here
Rating: 1 out of 5
Visited: May 2022
They forgot my prescription request. They forgot my appointments. They have a wrong record about my medication plan. Staff give me different information every time I called. Sometimes they give me wrong information. My treatment plan was delay. My physical and mental health was worsened because I had to wait for a very long time and it was very hard to make things happen.
GP surgery review: brunswick-medical-centre-uhpc
Title: don’t register ur self with this GP
Rating: 1 out of 5
Visited: January 2022
They don't give me my blood test result.
I had blood test about 1 mounts a go
But GP is not giving me the result

I have a Gland on my face 
Dr send me for blood test

Now it's 1 mounts I call GP every day
Nobody responds me

I asked to talk to the manager but nobody call me yet

I just need my blood test reult
GP surgery review: kings-cross-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
Since I joined the practice my chronic conditions have been very well looked after by the GPs and allied staff alongside my consultants. I’ve never had any problems getting telephone consultations and F2F appts if needed. I use the app to contact the surgery as there can be long waiting times if phoning. Compared to my previous surgery where the care was terrible and I wasn’t looked after at all, this surgery has been a millions time better. I would definitely recommend this practice to other people
GP surgery review: kings-cross-surgery
Title: Very helpful,caring and accommodative
Rating: 5 out of 5
Visited: November 2022
The staff has been very helpful with my requests for appointments and keeps me updated on my appointments and prompt with giving me details.
GP surgery review: kings-cross-surgery
Title: This surgery has harmed my health more than helped it
Rating: 1 out of 5
Visited: November 2022
There are so so so so many examples that I could give about why this surgery has increased my anxiety, and has made it difficult to get any help, for the sake of not boring you, here are two: 
(1) I moved from Scotland where I was on a waiting list for a procedure. When I registered here I needed to be referred to urology. The Dr did this but after 7 months I hadn't received a confirmation/appointment date so I thought I would check up on it. When I called the GP said that they had referred me, but the referral was "bounced back" the next day because they hadn't attached the letters. Instead of anyone (at all) telling me this so that I could re-send them the scanned letters, they just said nothing and I had to start the whole referral process again. Great. 
(2) When I had an ultrasound of my pelvis, the results were meant to be sent to my surgery so the GP could discuss them with me. After 2 weeks I hadn't heard so I entered an app request to hear about the results. The surgery bizarrely emailed me a photo of my scan result and the notes (with no subject or any text). Funnily enough, I'm not a physician. I actually had to google the words in the notes myself to figure out if anything had gotten worse since my last scan. No one called me to discuss them. I actually never bothered chasing it up because this kind of thing is constant, and you have to pick your battles.
The reception staff truly never answer the phones. Like everyone else says, if I have to call up, I can be on hold for an hour (true story) as caller number 3 the whole time, and even when you get through they are so clearly not fussed whether they help you or not. The really bad part: my partner was given a used (and cracked) urine sample cup with someone else's name labelled on it. Don't waste your time pal. Go somewhere else.
GP surgery review: kings-cross-surgery
Title: Exemplary service
Rating: 4 out of 5
Visited: November 2022
Yes, it can be patience-wearing trying to get through but persist and the care is great and efficient. On arrival, I was asked if I’d like to book flu jab by reception; I said yes, and then went straight into appt with which was really thorough and - I realised after - made me feel completely unrushed. I can’t remember when I last went to the GP and didn’t hear the clock ticking. 

Appt done, I left the room to book a test to be told by reception that the nurse was waiting to jab me there and then! 

When we all know the pressure the NHS is under they did a fab job from start to finish.
GP surgery review: kings-cross-surgery
Title: I have been trying to get an appointment for months
Rating: 1 out of 5
Visited: October 2022
I have been trying to get an appointment with this practice since my previous prescription ran out in April. My request through the app they get you to download was requested and I have to phone up to book an appointment. In total I have spent a combined 14 hours on the phone on hold trying to get through. On one occasion I spent 1hr in the queue and was 2nd in line the entire time. I did finally get through last week and the staff were apologetic and asked me to wait on hold, the phone line then disconnected, they left a voicemail asking me to ring back ASAP but of course I couldn't get through! I am going to have to switch practice as this is insane.
GP surgery review: kings-cross-surgery
Title: Don't bother to get hold of themover the phone
Rating: 1 out of 5
Visited: October 2022
My prescription was sent to the wrong pharmacy twice despitethe correct details having been input by myself through their Dr iq. I tried to callthe practice to get this rectified and spent an average of 45 minutes in the call queue over 3 sessions, without anyone answering the phone despite an automated message telling me I was "second in the queue". Waste of time.
GP surgery review: kings-cross-surgery
Title: Considered advice and quick response
Rating: 4 out of 5
Visited: October 2022
I just joined the practice upon moving to London. I found it impossible to contact the reception by phone (their Dr iQ app said to contact them if I had not been registered by end of the next working day - it took almost 3 working days) - however, the doctor I had was excellent.

Having filled a summary of my issue in the Dr iQ app at 8.15am, I had a missed call from a doctor in my phone when arriving to work at 9am, and this was followed by a further call that morning. The doctor took the time to listen, go through the issue in full, ask many questions (looking at the issue holistically and looking for more of my patient history) and recommended several tests/explorations, explaining how each would take place, what I needed to do and how long the waiting time might be.

I really felt that the doctor took the issue seriously and I was very pleasantly surprised by how good the iQ app was (rather than just being tick boxes, it allowed me to explain what I thought the problem might be, in order to assist the doctor in allaying any fears I might have).
GP surgery review: kings-cross-surgery
Title: Cannot get through or get clear information
Rating: 1 out of 5
Visited: July 2022
Atrocious service, yet again I am on hold trying to chase down a prescription.  Emails and phone calls regularly not answered.  Wrong information taken down so I have to explain all over again when I do get through.  I end up doing a lot of my own admin.  Don't use this practice if you want to keep a healthy level of blood pressure.
GP surgery review: kings-cross-surgery
Title: Incredibly rude reception staff
Rating: 1 out of 5
Visited: April 2022
The reception staff here are so rude - including interrupting and hanging up on me. 
Appalled. I expect better care and manners from a GP surgery.
GP surgery review: kings-cross-surgery
Title: The worst GP practice I've ever seen.
Rating: 1 out of 5
Visited: April 2022
This is absolutely the worst GP practice I've ever been in contact with.
After a week of back and forth for my repeated prescriptions where no one told me the prescription was expired, the last receptionist finally told me (call had on 12/04 at 14:51). 
When I asked why this information was not given to me for a whole week and next steps, the receptionist rudely answered and then shut the phone down on me as I was proceeding with asking more questions. 
This is just the latest of a series of terrible experiences I had with them, not to mention the impossibility to book an appointment with them via the DR. Q app.
Stay away.
GP surgery review: swiss-cottage-surgery
Title: Outstanding care
Rating: 5 out of 5
Visited: February 2022
I went online giving details of my condition. I was given a telephone consultation and the doctor went meticulously through my symptoms. I was then given a same day appointment in the surgery. I was treated with courteous, efficiency and understanding.
GP surgery review: swiss-cottage-surgery
Title: Good attentive doctor
Rating: 4 out of 5
Visited: February 2022
I recently attended the surgery & was examined by a doctor. I just wanted to say I had a very positive  experience .
GP surgery review: the-bloomsbury-surgery
Title: Really heard
Rating: 5 out of 5
Visited: September 2022
Just really grateful for the speed in meeting my physical needs being met and the space in which my voice concerning the psychological impact was heard
GP surgery review: the-bloomsbury-surgery
Title: Poor communication
Rating: 1 out of 5
Visited: July 2022
I applied online to register my kids with this GP practice. In 10 weeks they were still not registered. I popped in 3 times to ask for the registration status and all 3 times were told to come back in a week. On my third visit they took my reference number and allegedly passed it to the relevant department and I was told that I will be contacted in a few days regarding the registration. Nobody called me in 10 days after that visit and I needed to call them myself. I was told over this phone call that my kids will not get registered with them because they need to register whole family. Nobody told me this requirement on my visits to this GP and it was not written on their website. This was not communicated to me over 10 weeks time after the application until I chased them up several times.
GP surgery review: the-bloomsbury-surgery
Title: Quick and professional service!
Rating: 5 out of 5
Visited: April 2022
I was seen very quickly after requesting an appointment and having seen the doctor, who was very polite and professional she even called in a colleague for a consult. They were swift in their review, but were reassuring and vocal about what was happening. The result was they decided I needed two separate referrals for specialist clinics and these were arranged quickly, communicated very efficiently and I’m very pleased with the service!
GP surgery review: the-bloomsbury-surgery
Title: Community practice
Rating: 5 out of 5
Visited: January 2022
Thank you so much to our local Community surgery @Bloomsbury surgery. So caring and supportive to their patients, specially older people. Thank you for working closely with other Community partners. Without your positive input it's impossible for us to make a positive difference to older people. Keep up all the good works.
GP surgery review: primrose-hill-surgery
Title: Very Caring Practice
Rating: 5 out of 5
Visited: December 2022
Since Covid arrived in our lives, I started to experience an onslaught of UTI’s.   It went on and on and became debilitating.   I saw many ‘experts’ in this field privately and underwent innumerable investigations.   Throughout the whole two plus years which have been quite distressing Primrose Hill Practice have been wonderful - my strong constant support.   They have never failed to respond to my calls for help snd absolutely everyone from the friendly Reception team to the Doctors have been first class.    A truly dedicated team led by the Senior Doctor       Thank you to you all.   I am
Very grateful for your prompt support and care.
GP surgery review: primrose-hill-surgery
Title: Thank you Primrose Hill Surgery
Rating: 5 out of 5
Visited: December 2022
I have been a patient of Primrose Hill Surgery since 1983.  I have always received excellent care from a multi disciplinary team.  Unfortunately in recent years I  have had several medical issues but I feel secure in the excellent treatment I have received.  I feel fortunate to be a patient of Primrose Hill Surgery and confifident of the care given from all members of the practice.  Thank you.
GP surgery review: primrose-hill-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
The Pharmacist was very helpful, kindness, show empathy. Asked many questions, why, when,….. and did something about it. 
Very helpful.
GP surgery review: primrose-hill-surgery
Title: Best GP practice
Rating: 5 out of 5
Visited: August 2022
Efficient, clean and excellent access. They endeavour to provide a high service with multiple clinicians and specialised healthcare staff. Well run and organised.
GP surgery review: primrose-hill-surgery
Title: Unsatisfactory service
Rating: 1 out of 5
Visited: August 2022
I was generally unhappy with every step from registering to booking an appointment, to the joke of an "appointment" I got. Less than 4 minutes on the phone. Still don't have my prescription because they made a mess of it.
GP surgery review: primrose-hill-surgery
Title: Excellent lcal clinic
Rating: 5 out of 5
Visited: August 2022
My session with the doctor at Primrose Hill Surgery was on time, and thorough - we resolved a treatment regime for my asthma.
GP surgery review: primrose-hill-surgery
Title: Brilliant nurse
Rating: 5 out of 5
Visited: August 2022
Nurse solves almost all of the problems that are caused by doctors interfering in the online prescription servicing. They generally arbitrarily change the orders, she puts things back to right.
GP surgery review: primrose-hill-surgery
Title: Wonderful service
Rating: 5 out of 5
Visited: August 2022
Always quick and easy to get GP appointments at this practice. The doctors are readily available and call you back on the same day when you request a consultation on the website. 
I’ve been a patient there over the years and the doctors have been highly professional and attentive. Probably one of the best GP practices in London!
GP surgery review: primrose-hill-surgery
Title: Avoid
Rating: 1 out of 5
Visited: August 2022
I just went into the office and received the worst GP I’ve had in my life. Doctor didn’t explain anything and no bedside manner and just gave me a prescription for me to figure out on my own. Do yourself a favor and go somewhere else.
GP surgery review: primrose-hill-surgery
Title: Very helpful practice
Rating: 4 out of 5
Visited: July 2022
I have been a patient here for many years and seen many changes, which have sometimes been alarming but I must applaud the overall standard of care.  I want to single out the very helpful receptionists and knowledgeable pharmacist.
GP surgery review: grovelands-medical-centre
Title: A big thank you to the ladies answering the telephones
Rating: 5 out of 5
Visited: July 2022
On Monday 24th July I rang the surgery to try and make an appointment as I was not feeling well and my blood  pressure was sky high on talking to myself and hearing my sluggish speech the lady on the phone immediately spoke to a colleague and advised us to call 999. What  I did not realise at the time was  I had had or was having a stroke. The emergency services arrived and took me immediately to A & E. I am now doing well and on medication to control the situation. So it is a very big thank you to the staff who answer the telephones at the  surgery. 
Again today 31st July I had to contact the surgery for a follow up for my blood pressure again within the hour a doctor rang me at home and I am in the correct medication for my condition so yes I would recommend this surgery to anyone who was looking .
GP surgery review: the-ordnance-unity-centre-for-health
Title: Useless reception
Rating: 1 out of 5
Visited: March 2022
That my second review didn’t think it was useful to talk about the reception but so disappointed.
First I ask her to talk to the nurse to see if I could be seen because as I says I was just 5 mins behind and my consultation was support to Thales more then 5 mins smear test and asthma reviews and look at my rashes would take 5 mins she could have seen me as least for the most important as I am having lot of asthma attacks lately and the nurses know that. Plus most of the time we are never seen on time. 
The receptionist didn’t want to see if that was possible.
Like I said before I am going to leave this surgery 
So I ask for my nhs number she said with an attitude that I could go online many time like if I was stupid.
As I Told her didn’t know how.
Then gave it to me annoyed without writing down for me or giving me pen and paper I had to ask she gave it to me with attitude.
GP surgery review: the-ordnance-unity-centre-for-health
Title: Worst Practice
Rating: 1 out of 5
Visited: January 2022
This has to win hands down as the worst GP practice. The staff are very unhelpful and the waiting time is on another level. The reception staff act like you are bothering them and would rather be elsewhere. Wouldn’t recommend anyone to register.
GP surgery review: white-lodge-medical-practice
Title: Outstanding Receptionist
Rating: 5 out of 5
Visited: February 2023
I had the pleasure of a courteous smiling helpful and charming man this morning checking me in for my appointment I also heard him talking to a patient on the telephone with total professionalism and nothing was to much trouble - so helpful and understanding
GP surgery review: white-lodge-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
I recently moved to this practice after being continually disappointed with the care I was receiving at Lincoln Road Medical Centre. I am so pleased that I did   The staff are polite and helpful and GP’s thorough and welcoming.  I’m very happy to say the least!
GP surgery review: white-lodge-medical-practice
Title: Appointments
Rating: 1 out of 5
Visited: January 2023
On two separate occasions since moving to their new premises. I have twice in a row experienced my time being wasted.
 The first time my appointment was booked and it took over an hour beyond my slotted time to see someone.
 My second experience they booked my appointment to early.
 I turned up before my allocated time and they said I was late a d the doctor had gone home.
 After sitting and waiting a further 20 minutes to see if I could see a different doctor.
 I was then having to wait a further 30 minutes.
 Just to get a repeat prescription which I knew I still required.
 This is a total disgrace and an absolute awful way to handle people.
GP surgery review: white-lodge-medical-practice
Title: fantastic practice
Rating: 5 out of 5
Visited: December 2022
i have had only good experiences at this practice and i have been registered with them my entire life and i am nearly sixty years old the doctors and receptionists at this practice are always willing to help they are totally professional when they deliver this service, very very helpful and greet us patients with a smile and a can do attitude these men and women have extremely difficult jobs and should be rewarded for their work, awsome people.
GP surgery review: white-lodge-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
White Lodge have treated me recently with great thorough professional and friendly service . I would recommend them to anyone.
GP surgery review: white-lodge-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
Absolutely first class service and treatment received today by the receptionist and especially the doctor I dealt with. Many thanks.
GP surgery review: white-lodge-medical-practice
Title: Fantastic attentive service
Rating: 5 out of 5
Visited: November 2022
This was the best experience of a visit to a GP. Booking with Patchs was very straightforward and easy to use.
The GP was attentive, friendly and very caring I will spread this to others. A +++++
GP surgery review: white-lodge-medical-practice
Title: Very efficient
Rating: 5 out of 5
Visited: October 2022
This practice has been very efficient organising vaccinations for covid, flu and pneumonia. I was offered appointments as soon as vaccines became available and had my vaccinations very promptly without having to wait. Staff were always friendly and helpful. I was very impressed.
GP surgery review: white-lodge-medical-practice
Title: Appointments
Rating: 3 out of 5
Visited: October 2022
After 4 goes to either get appointment or a telephone consultation no such luck - the appoints line when you ring  at 8am there is approx 30 in the queue - again at 2 similar amount - Wednesday am over 30 and this afternoon 12 - I didn’t want 111 they don’t know your medical history - you can’t leave a message for your primary GP - conveniently Practice Manager not in either - what a state of affairs that we cannot see a GP or speak to one
GP surgery review: white-lodge-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2022
Thank you, it is a pleasure to visit the practice. We are well looked after. Thank you for your hard work and doing a great job for us. Everyone is so helpful.
GP surgery review: bincote-surgery
Title: Wonderfully competent and personable professionals
Rating: 5 out of 5
Visited: November 2022
I have felt very grateful for more than 20 years now as a user of Bincote Surgery's excellent services. The doctors have been absolute lifesavers, always attending to patients' well-being, following up on any problem large or small, demonstrating great competency every single time. They keep their patients as healthy as can be hoped for and do this with great empathy. Add to this administrative staff which is responsive, helpful and just plain nice and I can only say positive things about Bincote.
GP surgery review: bincote-surgery
Title: Poor service
Rating: 2 out of 5
Visited: October 2022
Only telephone appointments, and you are lucky to speak to a doctor, let alone actually see one.  Although the receptionists are helpful, a doctor was extremely rude when I finally did speak to one. You are asked to send in a photo of your complaint, which, in my view is ridiculous.  A patient should be seen and not play a guessing game with a photo.  Good luck if you actually manage to see a doctor.