janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: ardingly-court-surgery
Title: Lovely staff
Rating: 5 out of 5
Visited: October 2023
The staff at this surgery don’t deserve some of the negative feedback they get on here. I had an appointment last week and the reception staff were lovely helping me with a medication issue I had. Sorted it for me straight away which was great. I then saw the nurse for my smear test and she was so lovely. She made me feel listened to and really went above and beyond to explain everything to me as I was very nervous, and I wasn’t rushed out the door at all.
I have been at this surgery for 8 years and never had an issue. Thank you to all the amazing staff!
GP surgery review: ardingly-court-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
I can not understand why some people leave negative comments, all the staff are friendly and helpful and nurse are understanding and very helpful, and as for the doctors well I can only talk about my name doctor she is outstanding, totally adore her
GP surgery review: ardingly-court-surgery
Title: Great reception team, fantastic Doctor.
Rating: 5 out of 5
Visited: October 2023
I had my first appointment at the surgery, last week. 
All I say is great, helpful reception team, and a first class Doctor.
GP surgery review: ardingly-court-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: October 2023
All members of staff are friendly and helpful.
I've always been well looked after. Especially in recent months due to being ill and hospitalised. I have been with this practice for many years and I've never had any issues.
GP surgery review: ardingly-court-surgery
Title: Kind Staff and a Practice Who Are There to Help!
Rating: 5 out of 5
Visited: August 2023
I phoned (slightly after the emergency appointment recommended time) to ask for a urgent drs appointment. At first the receptionist said they didn’t have any left today and I would either need to phone up tomorrow morning or schedule an appointment for 4 weeks time. However, when I said that what the issue was and why it was urgent, the lovely receptionist was so empathetic and understood how important it was. They searched the system to see what they could do and managed to squeeze me in a telephone appointment with the dr (which came not even an hour later). Lots of other surgeries would have just said ‘no’, but they understood the issue and pain I was in today and went above and beyond to try and help. I cannot thank them enough.
GP surgery review: ardingly-court-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: July 2023
Ardingly Court surgery has been nothing but supportive towards me. I have a few medical issues and my Doctor goes above and beyond to help and support me. Very caring. I never feel that I am a burden. If they say they will get in contact with me, they do.
I am very grateful and happy towards all the staff at the surgery.
Thank you
GP surgery review: broadway-surgery
Title: Great GP Surgery
Rating: 5 out of 5
Visited: October 2023
Your Review:  I can’t rate this surgery high enough . The GPis very thorough , kind and empathetic . Having recently had a major cardiac incident I could have not have wished for a better health professional to be on my side . My interactions with the reception staff the practice nurse have also been faultless over the many years I have been a patient at the Broadway . Highly recommended !
GP surgery review: park-crescent-health-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: August 2023
The receptionist tried to get me to wait months to get my medication to treat my chronic health issues. Then when I finally got an appointment the doctor had me in there for 1 or 2 minutes before having me leave still without any of medication.
GP surgery review: park-crescent-health-centre
Title: not good enough
Rating: 1 out of 5
Visited: July 2023
I am sick and tired of being brushed off by doctors who are seemingly clueless about how to do their jobs. First, in 2021, it was me having to beg them to put me on antidepressants as they didn’t pay attention and told me to try online resources!! Secondly, I believe I have endometriosis, i’m in agony constantly and so I go to the doctors, they swab me so that they can refer me to a clinic that specialises in this. I find out months after this, that they never actually referred me and so i’ve been waiting around in agony for months and nothing has been done. Most recently, I went to a doctor as I am suffering from bad heart palpitations, had them my whole life but gotten worse, I was told it was probably just my anxiety and that I should just distract myself! And when I queried about a lump that I had found on my breast I was informed that she couldn’t do anything about it and that i’d have to book another appointment. When trying to book an appointment at reception they for some reason couldn’t book me in and told me I should just call the next day at 8am, which I can never do as I have work. I feel very let down by this GP surgery and I wouldn’t really recommend it to anyone.
GP surgery review: park-crescent-health-centre
Title: Extremely unfriendly and unhelpful reception staff
Rating: 2 out of 5
Visited: March 2023
There is an average wait of 30-50 minutes to get through to reception staff no matter when one tries to call. Once through, many reception staff (might always be the same person on different days) are harsh and unhelpful, just trying to turn you away. Often the notes that reception have taken were incomplete, resulting in me being referred to the wrong nurse - wasting everyone's time
GP surgery review: park-crescent-health-centre
Title: Unhelpful and disrespectful to autistic people
Rating: 1 out of 5
Visited: January 2023
No understanding and respect of people like me with autism and ADHD rude left to wait for hours for appointments then you get in the room and it's not even a doctor left in pain for weeks my medication that saves my and my medication that helps with my disabilities and helps me live a normal life is always messed about with always rushed out the door and left in a mess wish I never moved to this doctors because it's damaged my way of life and sent me backwards
GP surgery review: park-crescent-health-centre
Title: Struggling surgery
Rating: 1 out of 5
Visited: December 2022
Sadly after 31 years I have left this surgery. There used to be a team of doctors there and now that is much depleted. I have waited 45 minutes, and never less than 20 for the phone to be answered. I have waited for booked in phone calls from a nurse which haven't happened. I have sent in e consults which have not been answered. I have been waiting 8 weeks for issues to be dealt with. I was getting very anxious and stressed and realised the best thing was to leave. I hope things improve as they were a lovely practice.
GP surgery review: park-crescent-health-centre
Title: Poor service
Rating: 1 out of 5
Visited: December 2022
Most receptionists, and a practice nurse, are rude and hostile. The receptionists hardly ever answer the phone. It is hard to get past the practice nurses, in order to speak to a doctor on the phone. Most doctors are abrupt and unhelpful. It is always difficult to get doctors to understand my condition, even though I have been on their books for years. I am seriously considering changing practices, my hesitancy being down to fear that a new practice might be even worse.
GP surgery review: park-crescent-health-centre
Title: Great practice if you can get an appt.
Rating: 2 out of 5
Visited: September 2022
Never able to get through the phone line or have any contact with people who can help me (i.e. admin team, consistent doctor etc.)
When I do get through, the staff are very wind rfully pleasant and I can tell earnestly wish to help, but there is a distinct lack of resources, access, and funding for this surgery. I've been waiting to have an issue resolved for 7 weeks now and am no closer to solving it than I was 4 weeks ago due to the phone lines never being accessible when I ring and administrative errors.

Please read this sincerely, I don't wish anyone to think they aren't doing their job. Everyone is workin so hard there, I just wish they had more support.
GP surgery review: park-crescent-health-centre
Title: Good practice
Rating: 5 out of 5
Visited: January 2022
I have been a patient at park crescent for many years and I feel they work very hard and are always polite and supportive when I need them , the doctors always return my calls and I feel they are under extreme pressure right now and everyone should understand the high demand they are under , the receptionists are always polite and helpful and can only do there best under the circumstances right now ,
GP surgery review: pavilion-surgery
Title: Impressive Service
Rating: 5 out of 5
Visited: December 2022
The staff/receptionist are nice and accommodating. Emergency appointments are always available when needed. You are always assigned to a family GP that looks after you. During the Covid-19 pandemic they remained open and saw me in person. And can opt for a phone appointment if appropriate.
Our GP is particularly attentive, knowledgeable and skilful in her field as a doctor in general practice.
GP surgery review: pavilion-surgery
Title: Excellent Practice !!!
Rating: 5 out of 5
Visited: December 2022
I have been with  this  practice  many  years, great  staff  on  reception always helpful and easy to talk to, all the doctors are great and the nurses too..............Thankyou !
GP surgery review: pavilion-surgery
Title: Fantastic GP Practice
Rating: 5 out of 5
Visited: September 2022
I cannot recommend this GP Surgery highly enough. I have a number of health issues which require regular visits to the practice. All of the staff are kind, friendly and professional. My GP makes me feel welcome and listens to my concerns and advises in a way that I can understand.
GP surgery review: regency-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: August 2023
I have had several encounters with the surgery for various family members. They have always been professional, caring, efficient and available. Very lucky to be registered with this amazing practice.
GP surgery review: st.-peter's-medical-centre
Title: Great medicine & frontline staff but dangerous signage
Rating: 3 out of 5
Visited: June 2023
Arrived to full reception, too ill to jostle for place in queue. Automated check in not working & poor receptionist doing a valiant job of i) dealing with pt in front of her, ii) breaking off every time a new pt came thru door so they wdnt get bashed to encourage them to come right in iii) back to pt in front of her iv) when finished she then had to patiently explain the magical mystery tour to the btm of lift/stairs. I watched this time & motion insanity, let at least 6 pts in front of me but it was scrambling my autism & making me feel even more ill so i wrote a note to receptionist, slipped it under screen & told her i'd wait round the corner so she cd come & find me when there was a gap. As well as easing the brain frying scene in the absence of a *simple* sign over the door, i hoped it wd i) ease pressure on brilliant receptionist & ii) speed other pts thru who do have time pressures. Sooner/later lovely receptionist came thru & we did whatever. I told her all it needed was a simple sign over the door to save her & colls all that extra work& that I'd like2 speak2someone 2sort that when they had a moment. I reassured her it was not a complaint against her but *for* her & ease this obvious log jam (also a serious h&s egress exit problem). I have worked as a professional in h&s & signage placement on 1st & 2nd floor is positively dangerous in the event of a fire. I had plenty of time it didnt matter where i felt so poorly & safer& nicer for receptionist & pts if receptionists are not having2 continuously explain blocked reception area. Sooner or later someone came along whose grammatically medically evident sex ..she did not invite me to explain my observation she just assumed i was a selfish patient who was complaining for myself, the very *last* thing i was doing, even though i had waited at least 30mins for receptionist to get to me & *chosen* to do that *for* her & *for* other pts. In fact i wanted to suggest a *solution* that would save receptionists work & stress & ease patient throughput (systems engineering was my actual profession) This dear lady launched in to "It's temporary"in fact new building has been live since 19 Feb ie 4 months "You've got to understand only one receptionist". In fact i understood that salient fact very well which was why i was going *out* of my way to *help* everybody *else*. Its almost like this lady thinks all pts are nasty, selfish people but in fact some of us want to give reception staff basic arrangements that some ppl might think were the responsibility of the surgery management. After an autistic meltdown due to this bizarre response (which may be breach of Equality Act 2010: Autism as Id'd by excellent GP at St Ps) a Dr was kind & said come back at 5pm. I came back at 5pm with the relevant sign & some more with the lovely new logo (at my own expense). Lovely receptionist was really happy& agreed (as did others) they no longer had to waste time explaining how to get to the bottom of the stairs/lift.
GP surgery review: st.-peter's-medical-centre
Title: Great service but would like to add a suggestion
Rating: 5 out of 5
Visited: April 2023
My overall experience with the surgery is great! I attended Albion street for the first time and would like to suggest that some sort of radio be played in the waiting room of the surgery as sitting in the waiting room I could hear what was going on in the consultation rooms which isn’t very appropriate for other patients to hear.
GP surgery review: st.-peter's-medical-centre
Title: An excellent example of a GP Practice
Rating: 5 out of 5
Visited: April 2023
I have had consistent, professional and caring support from clinicians and frontline staff alike, for more than six years since moving to Brighton.
I nearly always get the support I need over the phone from easily booked online appointments.
I think it helps that I take responsibility for my own health and view my relationship with my GP practice as a partnership.  I also know that things have had to change and that face-to-face appointments with the same health care worker every time is not possible.  This has not affected the consistency or quality of care at all.  It has been first class all round and this is no mean achievement in the current climate.  Thank you all.
GP surgery review: st.-peter's-medical-centre
Title: Excellent use of  'in house' allied professional  (Physio)
Rating: 5 out of 5
Visited: January 2023
Described painful knee to GP on phone, who agreed being seen by their Physio was better than the GP 'having a look'. GP arranged this face to face assessment within 2 weeks. 
Really impressed & relieved by his efficient, skillful assessment. Followed by explanations, diagnosis, advice & management plan.
I thought I would have to be referred out of practice, which my past experience has been, an unhelpful wait & further loss of function before being seen by a physio.
The physio was good at his job, gave me plenty chance to clarify & check I knew what to do, what to expect & what to do if it didnt improve within a given time scale. 
Its  heartening to witness such joined up, efficient services. Thankyou all involved. Including the reception staff were also very attentive & helped me find where to send positive feedback (not that easy to find on website)
GP surgery review: st.-peter's-medical-centre
Title: Bad reception
Rating: 1 out of 5
Visited: January 2023
I try to make appointment many times it’s has been told to call 8:30 morning never been picked up and it’s always on hold 
I’m in pain and I have to work and it’s not okay to not respect the patient too. 
We have to be patient with them but they are ignoring us 
The worst gp experience in my life
GP surgery review: st.-peter's-medical-centre
Title: No health here.
Rating: 1 out of 5
Visited: January 2023
You can't book a consultation on NHS app because there aren't available appointments within the next 16 weeks!!!
You than try to book early in the morning by phone but they do not answer the phone. I need an urgent medication review as they prescribed me a medication that is not available anywhere and I can't  speak to a doctor. I have no medication.
GP surgery review: st.-peter's-medical-centre
Title: Horrible practice
Rating: 1 out of 5
Visited: September 2022
I have always had a bad experience with this practice. My main issue is they never approve my regular medication on time so I always end up failing days of medication because they haven’t process on time. I was waiting 12 days after saying I don’t have any left, and I need to take it everyday at the same time
GP surgery review: st.-peter's-medical-centre
Title: Apalling service
Rating: 1 out of 5
Visited: June 2022
Have been trying to see a doctor for over a month now as I am  having breathing problems resulting from a flu attack. I have made several phone calls but the line just cuts off when I choose an option & when I walked into town & visited the Albion Street surgery in person (I live out of the town centre) I was told that I'd have to come back early the next day as they couldn't book me in for an 'appointment in advance' today & I'd have to take my chances tomorrow. All in all, it feels like the practise is putting up barriers to access rather than being a useful service.
GP surgery review: st.-peter's-medical-centre
Title: Exemplary service, surgery & staff.
Rating: 5 out of 5
Visited: June 2022
I just want to commend SPMC, the practice, staff & my doctor, who have dealt with some very sensitive issues in an exemplary manner, doing everything necessary to support me & get to the root of some real problems at a difficult time. Their patience & persistence was greatly appreciated. They looked at problems which have not been addressed in the past; perhaps because of the urgency of the situation. Thanks so much for your excellent treatment, patience, & service, I really think you went above & beyond in this particular matter! As a reluctant patient, this means my experience so far since our surgery merged is exemplary! Thanks. Dylan, Brighton.
GP surgery review: st.-peter's-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: April 2022
Receptionist took my details and explained it would be passed to a doctor who would ring me later in the morning which he did. Gave me advice and prescribed medication, problem solved.
GP surgery review: wellsbourne-healthcare-cic
Title: Rude receptionist and incorrect advice
Rating: 1 out of 5
Visited: April 2023
I attended the practice both yesterday and today. Each time to ask to sign up as a temporary patient, as require some blood tests but am working away from home at present.
Upon presenting at the practice yesterday and asking to sign up as a temp patient, I was told instead by a receptionist to go to the Walk In Clinic by the station. The walk-in clinic does not, it turns out, do blood tests.
I went again today, and asked again to sign up as a temporary patient. Today's receptionist was rude and abrupt and simply said "it takes more than a day, I can't just do that for you." I am a Registered Nurse, very au fait with the system, and did not expect it to be done within a day. What I did expect was general courtesy and manners.
I was told instead to go to the Hove Poly Clinic for bloods, and again sent on my way rather than being allowed to sign up as a temp patient. Much like yesterday this was another wild goose chase as Hove Poly Clinic will only do bloods for people that *are registered with a local GP practice!*
In the end I had to call 111 and they eventually advised I got to A&E for bloods, acknowledging that this was inappropriate but I'd been left little other option.
I'm very aware of the pressures the NHS is under, but this does not justify being discouraged (against NHS policy) from being able to sign up as a temporary patient, being sent away inappropriately twice with incorrect advice, or simple rudeness.
GP surgery review: wellsbourne-healthcare-cic
Title: Felt Cared For Here
Rating: 5 out of 5
Visited: February 2023
Had an appointment yesterday and was so pleasantly surprised at how caring and attentive the staff were. Doctor was patient and took time explaining things to me. I can't recommend this place more.
GP surgery review: wellsbourne-healthcare-cic
Title: Great reception staff
Rating: 5 out of 5
Visited: July 2022
Thank you all the reception team for helping me resolve my request. You were all very kind helpful and patient. Nothing I asked was to much trouble. My request was resolved promptly. Thank you
GP surgery review: wellsbourne-healthcare-cic
Title: Incredible service and amazing recption staff
Rating: 5 out of 5
Visited: June 2022
It was so heartwarming seeing how reception staff were coping with difficult staffing conditions and an abundance of patients. Many frustrated members of the public airing their concerns to reception staff who supported them and facilitated means to resolve their issues. It can often be a thankless job being the front face of services but reception staff maintained their composure and excelled. Thank you for all you do!
GP surgery review: wellsbourne-healthcare-cic
Title: Rude receptionist
Rating: 1 out of 5
Visited: March 2022
Rude receptionist. I'm not the only one. Check reviews on Google. Speaking rude, then acting rude. Waisted my time. Ruined my mood for a 
 day. Make me stress. Blood pressure went up. Please remove this person from reception because she causing people to stress and to leave. Doctors are good.
GP surgery review: wellsbourne-healthcare-cic
Title: No appointments or help
Rating: 1 out of 5
Visited: January 2022
Called to get help with my mental health as an suffering badly with it, told them I need to go back onto my Sertraline and need a sick note from work so that I can get SSP to get by and was told they won’t do me a sick note because of new government guidelines which I have just found out ended 2 days ago and that I also can’t speak to a doctor and will need to call back next week! So now I am feeling hopeless sat here unable to pay any bills and needing medication to help my mental health and I cannot get this help until next week!
GP surgery review: moatfield-surgery
Title: First impressions are that is a very good Practice
Rating: 4 out of 5
Visited: November 2023
I have just moved into the area but on attending the Practice to register, I was welcomed by friendly and efficient Patient Services Staff who were extremely helpful and knowledgable.
The appointment system seems to be very reasonable compared to the reputation of some Practices, and caters for a variety of patient needs.
GP surgery review: moatfield-surgery
Title: Brilliant service
Rating: 5 out of 5
Visited: November 2023
At a time when so many people seem to have difficulties in promptly accessing GP care, and when services are under so much pressure, I wanted to record how impressed I am with this practice. My mum’s not too well at the moment and both the reception team and the duty GP have been absolutely brilliant, making sure she had emergency callbacks and just generally being so kind. You’re rarely at your best when you need to see a GP, and it’s so reassuring to know that this team really will go the extra mile; they’re brilliant.
GP surgery review: modality-mid-sussex
Title: Abysmal
Rating: 1 out of 5
Visited: January 2024
In January I requested the practice change my monthly repeat prescription to a 2-monthly  prescription to alleviate pressure on the Crawley Down Pharmacy. This was done, but applied retrospectively to all previous requests, so my December request (for a single months prescription now reads for 2 months and my requests for January are all being rejected. Have now been without medication for over a week and requests still being rejected. Hard to know what to do....