janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: aurora-medcare
Title: Great experience
Rating: 5 out of 5
Visited: August 2023
Doctor was really helpful and quickly understood the issue (anxiety) and gave me several helpful options, including therapy, grounding techniques and meditation. I felt understood and well looked after. The receptionist was also very pleasant and helpful.
GP surgery review: aurora-medcare
Title: Truly awful practice
Rating: 1 out of 5
Visited: July 2023
The staff really don't care about your experience as a patient here. I've requested multiple for some medication to be added as a repeat prescription but this has been ignored multiple times. I've had to explain so many times but it just gets ignored. Each time I speak to them it's a different excuse for why it's not been added. For some reason I have to request the medication each time. This isn't the case for other people I know who take this medication.

It's impossible to get an appointment here and I've been driven to using private GPs because this practice is so useless.
GP surgery review: aurora-medcare
Title: Great Doctor
Rating: 5 out of 5
Visited: July 2023
The Doctor I saw today was very understanding and listen to everything I told them what was wrong and he explained what he was going to do, I was very happy with my experience with the Doctor
GP surgery review: aurora-medcare
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Very professional. My experience was awesome. Prompt service. I was attended to and my problem was resolved. From the reception to the medical staffs
GP surgery review: aurora-medcare
Title: Saw a brilliant nurse today
Rating: 4 out of 5
Visited: April 2023
I think the surgery has finally found two good practitioners, one a doctor and one a nurse. The nurse I saw today was an example of exemplary knowledge, bedside manor, empathy and care. 
I avoided visiting despite being poorly based on previous experiences but the last two visits one with a GP and one with a nurse was positive! I felt respected, listened to and their assessment of me evidenced I knew what my body needed because their findings confirmed that. There’s nothing worse than being told you’re not right about things you’re feeling in your body so to be listened today was everything. 
Fantastic nurse, thank you. 

Also, I must say the receptionists are great. Thank you to them too!

The same issues are still capacity, waiting times and unfortunately some practitioners who aren’t like the above but maybe this is the beginning of something really good!

Thanks!
GP surgery review: aurora-medcare
Title: Extremely helpful
Rating: 5 out of 5
Visited: March 2023
I feel that all the members of the practice team want to do their best in order to help people.Receptionist and doctors are amazing. Today I visited my GP in regards to my referral and they were extremely helpful as always. Thank you we need more people like you in every GP!
5 stars service !!
GP surgery review: aurora-medcare
Title: Terrible reception
Rating: 1 out of 5
Visited: March 2023
For the last 10 years I’ve had the same prescription every month and for the last few years one particular receptionist never puts them through for the doctor to sign . So I’m then having to wait extra days for my inhalers. And they always give excuses about having half days and that it’s up to the pharmacy to put them through
GP surgery review: aurora-medcare
Title: Caring practice
Rating: 4 out of 5
Visited: February 2023
Needed to see the nurse about my blood pressure,  my visit felt relaxed and unhurried.  The nurse was extremely considerate and polite.  Everything was explained thoroughly. I couldn't have asked for better care
GP surgery review: aurora-medcare
Title: Kind and helpful personnel
Rating: 5 out of 5
Visited: January 2023
Very professional staff with a kind attitude, that solves all issues efficiently. It was a relief to be listened and helped so quickly. Thank you!
GP surgery review: victoria-medical-centre
Title: Attentive
Rating: 5 out of 5
Visited: August 2023
Morning, had a very pleasant appointment at Victoria medical centre the staff on reception was very attentive and patient and was very helpful.
GP surgery review: victoria-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Have been attending this surgery for over 25 years. Always friendly and helpful and more importantly deal with my needs accordingly.
GP surgery review: victoria-medical-centre
Title: Exceptional Service
Rating: 5 out of 5
Visited: June 2023
Having read some recent negative reviews from 'anonymous' reviewers, I felt compelled to write. My family and I have been with this surgery for some years. They have always delivered an exceptionally high standard of care to us all. I personally suffer with some long term conditions and they have taken care to ensure I have regular check ups and am monitored going forward. I recently referred a neighbour to them as she was having trouble getting anywhere with her own GP. She switched to Victoria Medical Centre and said she could not be happier with the service she has received. To the extent that she has told a fellow neighbour to switch to VMC too.
I can't help but wonder if these 'anonymous' reviews are just malicious and not real patients, as I have not encountered one person who uses VMC (and I have several friends that do) that are not happy with the service.  Fantastic and friendly Medical Centre.
GP surgery review: victoria-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
I have been coming to this practice for many years I have always had great service from this practice.  Staff have always been friendly. The doctors always given me  time listen to my health issues.  I have always managed to get an appointment on time. Over all this is and always been practice.
GP surgery review: victoria-medical-centre
Title: Good service
Rating: 4 out of 5
Visited: April 2023
Had a good experience at the doctor surgery, staff were very welcoming and very helpful. Having spoken with doctor everything seems to have been resolved, thank you
GP surgery review: victoria-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: February 2023
It is difficult to get appointments at time, but staff especially the practice manager is very good and accommodating
GP surgery review: victoria-medical-centre
Title: disappointing service
Rating: 2 out of 5
Visited: January 2023
upon reading the reviews on this site I've come to the conclusion that long term patients get a better service then patients who haven't been registered as long with them.

I changed my doctors because I felt my previous one wasn't doing enough or taking my health as seriously as they should have (suffered severe back pains for more then 2 years now) and figured that a new doctors might be different, bad call on my part as I don't seem to be getting anywhere with this surgery either.

i called today 16/01/23 and was on the phone waiting for 30 mins or more only to be told no appointments left as only one doctor was in and he was only a locum so not even a regular surgery doctor and was told to call back tomorrow (no doubt will have to wait another 30 mins or more to get through).

I get that NHS is under pressure but I haven't been able to see a doctor face to face for more then 2 years and feel this very unacceptable.

I just want to see a regular doctor (same doctor at all appointments) who will take my health issues seriously and help me to manage the pain I'm suffering.
GP surgery review: victoria-medical-centre
Title: Won’t respond to calls in the morning
Rating: 1 out of 5
Visited: January 2023
I tried calling continuously to the Gp many times at 8am to 8:30 during weekdays in this month. But it says that the Victoria medical Centre is closed and will mention the opening hours of Gp even though I ring them during opening hours. I tried Dr. Iq online consultation app as well regarding my health issue but they sent message to me to call at 12pm to a particular phone number.
I have called to that number at 12pm on that particular day and waited for almost 30-40min but there was no response.
Patients will call to Gp if they have health problem and if Gp won’t respond it would be very difficult. Even I tried going to Gp directly in the last year because of health issue of my new born baby as they didn’t respond to calls even though I tried many times. When I went in person to Gp they will say the same thing to call around 8-8:20am in the morning but when I tried to call them they won’t pick the call.
GP surgery review: victoria-medical-centre
Title: Very hard to get appointments
Rating: 1 out of 5
Visited: January 2023
I been on the line over 40mins to book appointments.finall I been.told all appointments gone.very disappointed with the service.year by year going down
GP surgery review: victoria-medical-centre
Title: Long wait times, difficult to get appointment
Rating: 1 out of 5
Visited: November 2022
I phoned the surgery at 08:00 exactly (opening Time). I was number 1 in the queue and waited for 37 minutes until I got through to someone. 

I asked for an appointment and was told the the doctor will call me and decide if I am eligible for an appointment.  I was told I would be called before 11am. 

I waited until 11:20am and then phoned the surgery to find out why I hadn’t been called yet. 

I then waited a further 1hr 18minutes to be spoken to…again…..only to find out that the doctor had phoned the wrong phone number and not the number I had phoned them from.  

The Doctor did then call me back….after i expressed  how unsatisfactory the service was. 
This was still Unsuccessful as the signal was bad and I was unable to hear any tone over the phone. 

I then returned the call to that number…..and then waited another 37 minutes for an answer and was then told that I have to ring my GP Surgery all over again. 

This Surgery is extremely poor at giving people an appointment.
GP surgery review: dr-a-arif
Title: Stressful
Rating: 1 out of 5
Visited: May 2023
Have been with this gp for about 2 years, they are unhelpful in the extreme. Reviews left of poor service are accurate. My experience is negative also, hoping for improvement but know it is wishful thinking.  I can give many specific concerns etc but will take very long as are too many etc. 
Receptionists and gps are OK overall ( trying to be kind as possible) but sometimes have been let down badly with the communication, lack of empathy, knowledge, rudeness etc. 
Still not receiving face to face appointments,  (covid 19 has been declared not an emergency anymore by the world health organisation) hardly any telephone ones available and even emergency ones are over the phone , if anyone lucky to get. Unacceptable.  
Main reason haven't moved gp yet is many people facing same issues in the area. 
If the manager or Dr's would like to reply to our concerns? Go ahead and explain and actually improve the situation finally instead of ignoring it all, save the surgery closing before it's too late as seems inevitable
GP surgery review: dr-a-arif
Title: Poor service
Rating: 1 out of 5
Visited: May 2023
I am a cancer patient i been with this practice for over a year. Every time I call for appointment I never gotten on. I am a cancer patient, i am very sick. On the 3.05.2023 at 8:30 this morning I was on the phone waiting for almost 20 mins. I got given appointment that the GP will call me back between 10 to 14. At 13:58 I called my GP because I haven’t not receive any calls from them. When I called they told me that the Doctor called me at 11:15 which is a lie. I have witness to confirm that is not true. They also said that GP left a message which is not true. This is not the first time that it’s has happened. Bad experience. It’s the lies that it’s unfair
GP surgery review: dr-a-arif
Title: Receptionist
Rating: 4 out of 5
Visited: May 2023
Doctor was great but the receptionist is very rude huffs and buffs when talking to you tell I have to disclose the reason I’m ringing to see the doctor which I don’t think is right as she only a receptionist not a doctor
GP surgery review: dr-a-arif
Title: Bad experience
Rating: 1 out of 5
Visited: August 2022
My daughter had too much pain in ear from last one month but they said they don't have any appointment because all appointments are fully booked. However i got an appointment after a month that was yesterday. After chechup nurse said fo to the private clinic because i can not do anything bla bla...... I asked 2nd question so the nurse said...one question one problem only. If you have 2nd problem so book another appointment.

Who is the head of this Surgery. Please at least try to give them manner to speak their patient.
GP surgery review: dr-a-arif
Title: Worst GP practice
Rating: 1 out of 5
Visited: July 2022
Very disappointed with this practice. It is hard getting appointments and hard to see or speak with the doctor. Delays in referrals, prescriptions and blood tests results.
GP surgery review: dr-bk-jaiswal's-practice
Title: Extremely helpful
Rating: 5 out of 5
Visited: January 2024
I have always found my visits to the surgery to welcoming and helpful , when I phone the reception team always  go above and beyond to help me with my enquiry and do their very best to help me. Fantastic
GP surgery review: dr-bk-jaiswal's-practice
Title: Really Helpful
Rating: 5 out of 5
Visited: August 2023
Both the reception team and practice manager were really helpful when I last visited. Definitely a positive experience!
GP surgery review: dr-bk-jaiswal's-practice
Title: Excellent Surgery
Rating: 5 out of 5
Visited: July 2023
I have been with this Practice for nearly 80 years and have always found them to be friendly and helpful. I cannot speak too highly of them and give this Practice the highest recommendation.
GP surgery review: dr-bk-jaiswal's-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Staff very helpful and doctor kind and understanding listens to you and a very clean surgery and would recommend it
GP surgery review: dr-bk-jaiswal's-practice
Title: Best practice.
Rating: 5 out of 5
Visited: June 2023
I’ve been with this practice since about 1987. From doctors to nurses to friendly, helpful receptionists, I can’t fault anything. Not only is everyone warm and friendly, I find the doctors and nurses have been so very reliable. Everything is done with a personal, yet professional touch, and I wouldn’t want anything to change.
GP surgery review: dr-bk-jaiswal's-practice
Title: The best practice
Rating: 5 out of 5
Visited: May 2023
As I said best practice, from receptionists to Doctors and practice manager all are extremely helpful and kindhearted people
GP surgery review: dr-bk-jaiswal's-practice
Title: Accessible and professional
Rating: 5 out of 5
Visited: February 2023
Julia Engwell Clinic is always accessible both through telephone calls and when you walk into the centre even without appointment. 

The staff always act in a polite manner, every professional, full attention is given to patients and all concerns dealt with accordingly.
GP surgery review: dr-bk-jaiswal's-practice
Title: Superb Service
Rating: 5 out of 5
Visited: January 2023
While waiting in surgery 3 names called for appointments but the patients were not there,so those that complain about the difficulties of booking appointments need to take this into consideration before blaming the hard working reception staff!The doctors and staff here provide a Superb Service in such difficult circumstances, when you take into account the current situation within the NHS they all deserve medals,and our sincere thanks.
GP surgery review: dr-bk-jaiswal's-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Every one very helpful and cheerful they are very friendly as are all the staff there,including the nurses and reception staff .
GP surgery review: dr-bk-jaiswal's-practice
Title: Excellent and amazing practice
Rating: 5 out of 5
Visited: November 2022
The practice provides excellent and amazing services through prompt responses to my medication repeated request and my general medical review as at when necessary and needed. 
Good patient relations and cares.
GP surgery review: dr-p-prasad's-practice
Title: Terrible Practise
Rating: 1 out of 5
Visited: March 2023
Firstly the staff on desk are aweful rude people always talk down to you.Yiu can never get an appointment and repeat prescription are either forgotten or late I would not use these even if it was the last doctors on earth there's lots more but will not go into all
GP surgery review: dr-p-prasad's-practice
Title: Unprofessional
Rating: 2 out of 5
Visited: January 2023
I contacted my surgery as I thought I may have a bladder infection. When I went to the surgery to collect my specimen tube (after already contacting them through the website and over the phone) They went over my contact details with me and seemed to think that my parents contact details were more important than mine and I tried to correct them that they are to contact me. I was 16 and I am entitled to patient confidentiality and I am competent enough to receive my own medical updates and advice from doctors . The surgery contacted my parents twice about my medical issue instead of me, as if I were not entitled to updates about my own health and once they finally did contact me on my mobile, once they realised they were speaking to their actual patient they immediately asked to speak to my parents instead and I had to firmly correct them that I am who they need to address and they finally then gave me information. I am now too scared to ever go this this surgery ever again if this unprofessionalism is to continue , what if i wanted help with something deeply personal? such as contraception or an abortion? would they like to broadcast that aswell? They appeared to do what they wanted rather than what they are actually supposed to do ,it completely goes agains the ethics of the NHS. Very unlikely to recommend to someone else and I will be registering elsewhere.
GP surgery review: dr-p-prasad's-practice
Title: Extreme delays in prescription
Rating: 1 out of 5
Visited: May 2022
Put a repeat prescription in on Tuesday, left it till Friday to collect. Wasn't forwarded to the pharmacy. Went to the surgery on friday and was told it would be done that day, due to not having access to inhalers had an attack and was taken to hospital. On the Saturday went to pharmacy to get inhalers and still no prescription so pharmacy gave a emergency supply. Monday morning I went back to the surgery and apparently the prescription is still in the binder unsigned. But was told it would be done by 2pm. Went to pharmacy at 4pm and they don't have a prescription for ventolin inhaler which is what I've always used. But was given a different one that I can't use as it makes me gag. Hence the reason it's always been ventilin. Contacted surgery to which their response was that I can collect it tomorrow. Due to having a lot of current health issues and already feeling unwell now having issues receiving prescriptions that I've been using for multiple years. Knowing that all I am offered is telephone appointment when I'm hard of hearing and seems like it's hard work to see a doctor face to face at this surgery so wouldn't advise someone to join.
GP surgery review: dr-p-prasad's-practice
Title: Appalling
Rating: 1 out of 5
Visited: February 2022
Having a repeat prescription should be so easy to deal with, however I put my repeat in to my local pharmacy on Wednesday of last week and by the following Tuesday (today) still not there, tried to book a blood pressure appointment with the surgery, not available, had to resort to 111, they were extremely helpful unlike the doctor, after my dealings with 111, miraculously I now have an appointment to see the doctor, albeit over a week away, as with most cases today they blame covid for anything, I thought doctors are there to keep us safe not to use covid as an excuse not to work,
GP surgery review: dr-sz-haider's-practice
Title: Very Helpful
Rating: 5 out of 5
Visited: December 2023
Recently joined the surgery. Tried to book an appointment with Gp for my son, after several tries managed to get through to receptionist. There was no appointment available for the day but she explained the pressure and offered me alternatives and in fact booked me to nurse near my residence. She was very pleasant & helpful. It was informative that how many other services are available  that can help us. We no need to see GP everytime and other health professionals are there to help. Thank you.
GP surgery review: dr-sz-haider's-practice
Title: Clinical Parmacist
Rating: 3 out of 5
Visited: August 2023
I had a lovely call back from the clinical pharmacist who was very helpful. He issued me with my asthma pumps that I required as my asthma pump was not on my repeat prescription. He also did a quick asthma check. He was very polite and a good listener. He reassured me that I would be able to contact him in the future if I needed help as I'm a primary school teacher so getting an appointment is a mind field. 

Not the GPs fault, but I now have to write a letter to request I still require  the medication Salamol so it can be put back on repeat prescription.
GP surgery review: dr-sz-haider's-practice
Title: Does the phone evening work.
Rating: 2 out of 5
Visited: April 2023
Trying to get through to the receptionist for an appointment at 8am is impossible.  Line is constantly busy and I have been trying since 8am.  By far the worst surgery for trying to call and getting an appointment.  

+442085929111. Totally useless, good luck in getting an appointment!
GP surgery review: dr-sz-haider's-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
The reception staff are always helpful and I’ve never had a problem getting an appointment the same day for either myself or my children. Really helpful and kind
GP surgery review: dr-sz-haider's-practice
Title: Evening receptionist was very helpful
Rating: 3 out of 5
Visited: December 2022
Good help from the evening receptionist. I needed an appointment quite urgently last minute and the evening receptionist managed to sort one out for me
GP surgery review: dr-sz-haider's-practice
Title: Lovely Receptionist
Rating: 4 out of 5
Visited: December 2022
I spoke to a lovely receptionist at 3pm, all the Drs appointments had been taken, however she listened attentively to my problem and offered a solution. It was so nice to be supported when I really wasn't feeling very well. Thank you so much.
GP surgery review: dr-sz-haider's-practice
Title: Good practice
Rating: 5 out of 5
Visited: October 2022
It was good to have a pharmacist giving flu jabs, frees up a Dr. To do other things such as consult a patient preferably face to face instead of the telephone.
Things would run a bit smoother if they had more Doctor's per surgery.
GP surgery review: dr-sz-haider's-practice
Title: Excellent service
Rating: 5 out of 5
Visited: January 2022
I visited this practice today, 12/01/2022, and the service I received was excellent from the  evening team, starting from the receptionist to the nurse who attended to me. I am very pleased with the quality of service I received.
GP surgery review: dr-sz-haider's-practice
Title: Reception staff abrupt and not explain myself
Rating: 1 out of 5
Visited: January 2022
I rang Valence Medical Centre and was hammered with question after question without allowing myself to complete my answer. I believe if care is provided in such a careless way, forget the pandemic, the attitude itself might have more dagnerously lasting effect on the service users.
GP surgery review: five-elms-medical-practice
Title: Newly registered patient - excellent service
Rating: 4 out of 5
Visited: January 2024
I have just registered with this doctors after leaving my old doctors due to their poor service. So far this doctors is doing a really good job. I’ve managed to get an appointment on the same day after using an app that they tell you to use. Great service so far. Really well managed doctors well done to the receptionists and managers.