janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: red-roofs-surgery
Title: Waiting times
Rating: 2 out of 5
Visited: May 2023
Getting appointment is a joke but mostly no times for telephone appointments. If you only have a landline you have to arrange to stay home all morning or afternoon, not helpful when you work. If a mobile have to make sure always have a signal because if you miss the call they don't call back. Prescription repeats take a month and if you have to have a routine chat to doctor about a blood test you have to wait 4 weeks, not good for with people with medical anxiety and stress . Also you can only chat about one thing now and have to make yet another appointment for something else, another wait and waste of time for everyone
GP surgery review: red-roofs-surgery
Title: Waste of time
Rating: 1 out of 5
Visited: May 2023
Receptionists are rude and seem like they don’t want to be there. The Doctors don’t listen and will only deal with one problem per visit, never mind that it’s taken over a month to get an appointment and if you’re lucky enough to get a face to face you are practically thrown out if you try to ask about more than one thing. Nobody seems to look at your medical records, for example I was given an antibiotic that I was allergic to even though it’s on my records for anyone who bothers to look. The few nurses that I have seen seem like they are trying to do their best but they don’t work for the practice, or at least the ones I saw didn’t. Getting an appointment is next to impossible because most of the doctors don’t work a full week in fact some of them only work one day.
GP surgery review: red-roofs-surgery
Title: Great Nurses within Practice
Rating: 5 out of 5
Visited: May 2023
I recently attended the surgery and can honestly say the nurse and student nurse who saw me were fantastic.  They were very sensitive to the me during the procedure, they made me feel very relaxed and talked me through what was happening.
Each time I have been to see the nurses at Red Roofs I have always treated respectfully and with care.  Well done to all nurses at the practice
GP surgery review: red-roofs-surgery
Title: Receptionist needs sack
Rating: 3 out of 5
Visited: February 2023
I was told off by the receptionist for asking advice from the pharmacist next door when the doctors was closed. She was so nasty and said they had absolutely nothing to do with the chemist next door. Then on the NHS web site it tells us to talk to the pharmacist this was also advised on the news. ???
GP surgery review: red-roofs-surgery
Title: Awful practice
Rating: 1 out of 5
Visited: January 2023
The experience with red roofs is disgusting, try to get an appointment to have an automated message tell you the appointments are all gone. Went on line and filled in the online contact form with all the ins and outs of my personal situation to receive a text back saying that is only for future appointments at the end of the month, and to call the surgery at 8 tomorrow. After 40 mins of them being ‘open’ and 17 phone calls the line is engaged. I couldn’t even get through to the point where your added to a queue that usually takes 45 mins to get to the top of. This isn’t a one off, its been like this every time you need an appointment for the past 2 years at least. Absolutely disgusting, people will be getting seriously ill from the lack of availability and care from this surgery.
GP surgery review: red-roofs-surgery
Title: Not happy with the practice
Rating: 2 out of 5
Visited: January 2023
Rang the gp today after 2 hours I finally got through and they told me there were no appointments for today she said ring back tomorrow or come down at 8 I am recovering from breast cancer surgery all I needed was a sick note and to have my tablets put on repeat prescription receptionist was not very helpful at all
GP surgery review: riversley-road-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: November 2023
This surgery is amazing.  I have brilliant service and I cannot express how grateful I am for the care given by doctors and all staff.  Thank you
GP surgery review: riversley-road-surgery
Title: The worst reception ever!
Rating: 2 out of 5
Visited: January 2023
They have  amazing doctors and nurses, but unfortunately the receptionists aren’t good enough specially through the calls. This GP should have a reception’s call investigation to check how people are treated while on the phone. It’s incredible the coldness and lack of care for the patients through the phone. Ridiculous…
GP surgery review: riversley-road-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: December 2022
Most of the time we been very happy with this surgery service. Doctors are very caring, approachable and professional. They been looking after our family for more then 10 years now and we really appreciate them for their amazing service.
GP surgery review: riversley-road-surgery
Title: Bad reception.
Rating: 2 out of 5
Visited: October 2022
The receptionists do not have a good manner. Even by phone they are very arrogant and do not wait for you to respond. As English is not my primary language I do need time to think and they not respect this. When I went there the receptionist even did not make any effort to understand me. Comparing with London where I have been before this receptionists’ practice are horrible. However, the doctors are amazing and this is the only thing to me that make this GP worth it to go.
GP surgery review: riversley-road-surgery
Title: Best Practice in the Borough
Rating: 5 out of 5
Visited: September 2022
All staffs are very helpful, I have been with practice for a decade and never had any issues at all, always getting appointments , treatments and referrals when I needed, I would  definitely recommend to family friends and the others.  Thank you Riversley Road GP.
GP surgery review: riversley-road-surgery
Title: Absolutely the best!!!
Rating: 5 out of 5
Visited: June 2022
I can not praise the professionalism and kindness of the staff at this practice. I had a call back today to discuss my complex medication needs. 
Nothing is too much trouble, only yesterday my wife had an urgent need for some medication, the same day we had a call back from our GP and the medication was issued immediately.
This surgery really has set the bench mark that all GP surgeries should aspire to meet!
Thankyou
GP surgery review: riversley-road-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: March 2022
I have only been at this practice for less than a year but I would just like to say thank you to all those who work at the surgery from managers doctors nurses and all the reception team that have helped me through my illness they are all fantastic again thank you for all your hard work throughout the last couple of years.
GP surgery review: riversley-road-surgery
Title: Excellent Doctors' Surgery
Rating: 5 out of 5
Visited: January 2022
I have been with Riversley Road Surgery for a few years now and never once have I had a problem. Even under immense pressure and restrictions they have provided excellent care, even going as far as to telephone and check on me.  I really like the text reminders that are provided for appointments and the online services make life so much simpler. If you take the time to learn and understand how the Surgery works its so much better and easier to use than you think.
GP surgery review: beech-tree-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
My partner and I have just moved to Rugby and had to change doctors. We were nervous as you hear real horror stories. However, we need not have worried. Firstly all of the reception and secretarial staff are lovely. A breath of fresh air from our previous surgery. The drs are all great here as with our previous practice. A great relief. Thank you.
GP surgery review: bennfield-surgery
Title: Lovely staff
Rating: 5 out of 5
Visited: July 2023
Initially was frustrated with the booking system but the staff are helpful on trying to book you an appointment.  The doctor who phoned me today was very helpful, offering support due to never ending menopause issues!!!!
GP surgery review: bennfield-surgery
Title: Great service
Rating: 5 out of 5
Visited: April 2023
I rang for an appointment at 8.30am; spoke to receptionist at 8.40 am. Will be triaged this morning. Great service.
GP surgery review: brownsover-medical-centre
Title: Appalling service!
Rating: 1 out of 5
Visited: February 2023
I’ve had tonsillitis for 5days, only way to see a doctor is to chance it via phone at 8am each morning. Tried this on day 2, was told to wait it out and if I get worse phone back or dial 999 if my throat closes and I have trouble breathing. Day 5, hardly slept or ate since start of infection, so called practice to get an appointment. Took over 2 hours to get a call back from the receptionist, who then decided I was unwell enough to warrant an online consultation. I was sent a link to which I filled in all the details of request, only to receive a text 2 hours later to tell me that I should not be using this service and to phone for an appointment! Waiting in a phone queue for 45 minutes speak to a receptionist, who then said it was a mistake and I will now have to call back again in the morning. She also said I might be better to try a local pharmacist (Paddox Pharmacy) as they do throat swabs, only when I attended there, they had never heard of this and told me they thought Brownsover Medical Centre were just trying to fob me off!
GP surgery review: central-surgery
Title: Best experience ever at the surgery
Rating: 4 out of 5
Visited: December 2023
I was seen before my appt. time - not even 30 seconds of waiting. The lady (not a doctor) who saw me was very friendly , informative and knowledgeable . I only wish I could name her but site rules don't allow me to do so . A really good experience .

I sincerely hope that the surgery continues what appears to be an significant improvement .

Happy Christmas to all the staff .
GP surgery review: central-surgery
Title: Improved Service
Rating: 4 out of 5
Visited: October 2023
In the past few weeks my husband and I have contacted the surgery about concerns and requests for appointments, advice etc. three or four times ,through the new email system . Each time we have had a helpful  response within a couple of hours of leaving the email. The new system seems to be working, in our experience extremely well.
GP surgery review: central-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
I was very impressed with the quickness of seeing a doctor by the new appointment system on the computer I sent my request to see a doctor with my symptoms and received a call within 30 minutes with an appointment. I was seen 40 minutes later and received treatment. The process was much easier than I expected. Thank you.
GP surgery review: central-surgery
Title: Poor communication
Rating: 1 out of 5
Visited: September 2023
I am waiting for results of tests. I was sent an appointment for 48 hours time. I took time off work to attend,  expecting to hear the results. I  met a lovely doctor, who, un fortunately, had no idea why I was there. I explained that I was expecting results. The doctor checked. No results. I asked why I was there then. No idea said the doctor. I later went to collect a prescription and found it wasn't there. When I checked the NHS app it was rejected. Contact the GP. Why wasn't there a note on my record? Waste of my time, waste of the doctors time, and 2 hours of annual leave wasted too.
GP surgery review: central-surgery
Title: Difficult to communicate with
Rating: 2 out of 5
Visited: September 2023
I am trying to leave a request for a hrt survey in order to be able to order my next supply of hrt medication. I am unable to do this until the surgery opens at 8am. I do not understand why this request cannot be submitted out of hours.
GP surgery review: central-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
I am happy with the knowledge and help from the doctors, nurses all staff

Compassion and care is shown by all.  

A great team.


The surgery is busy but I am able to get an appointment.
GP surgery review: central-surgery
Title: Awful receptionist
Rating: 2 out of 5
Visited: July 2023
Rang up at exactly 8.30am. got through to a receptionist who didn't understand what i was asking for. Got my name and date of birth wrong several times then said i wasn't registered at the service, despite the fact i have been with them over 15 years. Then told that i had to ring up at 1pm for afternoon appointments and that morning was all booked, despite fact that i have always been booked in for afternoon appointments previously. Asked to speak to another member of staff and/or manager, but this was refused. Absolutely disgusting service. My wife then rang back and spoke to someone else who was able to advise differently. If i had managed to get this advice the first time round I would have been able to get in the morning to drop off the required form, however unable to do so now. I hope the practice reviews the receptionists on a regular basis and takes appropriate action.
GP surgery review: central-surgery
Title: Poor service - no appointments
Rating: 1 out of 5
Visited: June 2023
The booking system for this surgery needs to be reviewed! The line cuts out when you are in a queue which means you have to rejoin the queue again - and by the time time you get to a receptionist there are no appointments left.
Why not give them (receptionist) access to afternoon appointments so patients can get to a healthcare professional? - or do they pick and choose who gets an appointment in the afternoon? Which is clearly a problem!? 
This is a potential risk to patients and their health and well-being. Not all patients require a&e which the default response from the receptionist! 
Perhaps some education in this area too.
GP surgery review: central-surgery
Title: ** Avoid **
Rating: 1 out of 5
Visited: May 2023
I am frustrated by the difficulty I have encountered while attempting to schedule a doctor's appointment. On Thursday, May 18th, I had an emergency appointment that led to a referral to the A&E department. After my visit to the Coventry emergency department, I was diagnosed with pneumonia. Now, I am trying to book a follow-up appointment with a doctor to discuss my condition, next steps, obtain a fit note for work, and explore options for a referral to private medical services.

Over the past decade, I have rarely visited the medical practice, and from my perspective, the quality of patient standards and care has significantly declined. It should not be this challenging to arrange an appointment! Shambolic state of affairs.
GP surgery review: central-surgery
Title: Very poor service.
Rating: 2 out of 5
Visited: May 2023
On 2 May I saw a nurse, she dealt with what she could and said she would make an appointment for me to see a Doctor for my other problem and would text me the details. Nothing received so made an Online request, got reply to say passed to the nurse that I saw previously to update me.  Still nothing so phoned surgery to be told nurse had been on course but would be in the next day and receptionist said she would send a reminder to the nurse. Two days later still nothing so phoned again and receptionist said nurse cannot pre book appointments (how ridiculous) and I would have to call on the day. Why then did someone not tell me this earlier rather than leave me in the dark.  This surgery has gone down hill.
GP surgery review: clifton-road-surgery
Title: Amazing GP surgery
Rating: 5 out of 5
Visited: November 2023
I think this is a wonderful surgery. I can always get an appointment when needed, if I call at 8am then I will always be seen on the day. All the reception and clinical staff go above and beyond for their patients and they managed the flu and Covid vaccines brilliantly.
GP surgery review: clifton-road-surgery
Title: Update to previous review in 2021
Rating: 4 out of 5
Visited: November 2023
For people reading some of these reviews who might be put off, this practice still maintains its high standard of patient service, but it works both ways. This morning I waited 7 mins to get in the telephone queue and within 13 mins I was speaking to a receptionist and had a face to face appointment booked for 10.30.
I find that if you treat the staff how you would like to be treated then you shouldn't have any cause for complaint. If you do, then contact the practice manager, don't take your frustration out via an anonymous website.
GP surgery review: clifton-road-surgery
Title: Great Experience
Rating: 5 out of 5
Visited: October 2023
I just wanted to let you know what a positive experience I have had with the surgery today and in recent months. Nothing is ever too much trouble. Receptionists are kind, patient and helpful. The appointment booking system works well.  The combination of NHS App, queue outside the door at 8am, ring at about 8:25am,  means I always get seen when I need to. The GPs are thorough and reassuring. I tried to book my flu jab as I was leaving today, and was told if I just waited 10 minutes, they would squeeze me in. I was seen within five. I have already recommended the practice to my mum, who has recently transferred across. I'm so pleased I did, as her experience so far has been very good too. Thank you for all that you do to keep me and my family well.
GP surgery review: clifton-road-surgery
Title: I like this practice
Rating: 5 out of 5
Visited: October 2023
I have always liked this practice for 43 years, I still like this practice and will always like this practice. We have seen some changes over the years but CRS has never let us down. Thank you CRS.
GP surgery review: clifton-road-surgery
Title: Extremely helpful
Rating: 4 out of 5
Visited: June 2023
I rang the surgery late this afternoon and the receptionist was beyond helpful. Kind, informative and very efficient.
Thank you very much.
GP surgery review: clifton-road-surgery
Title: Thank you
Rating: 4 out of 5
Visited: April 2023
I would like to say a big thank you to the lady who removed the wax from my right ear last week.  I can now hear, I couldn't before.
Thank you.
GP surgery review: clifton-road-surgery
Title: Great consultation
Rating: 5 out of 5
Visited: November 2022
I would like to raise an compliment to M S Paramedic Practitioner who is always helpful. Consultations with him are always in a good manner. He is very polite and solving all patient queries.
GP surgery review: clifton-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Thank you to reception staff and medical staff. 
Prompt professional. Sad to read negative feed back especially for reception staff, only doing their job with so many restrictions and short staff same as all industries.
GP surgery review: clifton-road-surgery
Title: Very helpful
Rating: 5 out of 5
Visited: August 2022
Just wanted to say a big thankyou for helping me earlier. My very elderly frail mother had just been discharged from hospital/care home with a bag of new drugs with no further instructions. It's very stressful caring for her as it is so the very prompt help from the front of office staff is much appreciated. I left within minutes with a new repeat prescription form and further advice. It might sound a small thing but it was such a relief to get it sorted so quickly.
GP surgery review: clifton-road-surgery
Title: Rapid response
Rating: 5 out of 5
Visited: July 2022
I am so impressed with CRS today.  We started phoning at 08h00 and by 08h13, we had spoken to a clinician and had arranged a prescription for our poorly child.  Knowing how busy the GP surgeries all are and how quick people are to complain, I just want to say, well done Clifton Road!  Great service and thank you for everything you do.
GP surgery review: dunchurch-surgery
Title: Lovely caring practice
Rating: 5 out of 5
Visited: January 2024
All the staff are super. Efficiency in appointmenting, timely and responsive. To all staff at Dunchurch thank you for your hard work and hope the rest of the winter season is manageable for you. We really appreciate you!
GP surgery review: dunchurch-surgery
Title: What a lovely practice
Rating: 5 out of 5
Visited: September 2022
Recently moved to Dunchurch and the kindness and care I have received from the surgery is outstanding. The receptionists are polite and helpful and fortunately have only required one face to face appointment with a doctor and that was a really positive experience. I had a same day appointment and problem identified and sorted very quickly.  I can’t speak highly enough of them and am so grateful to have such a lovely practice. 
The only observation I would make is as a person with hearing difficultys, I found it hard to hear my name being called because of the music playing but overall a really good experience.
GP surgery review: dunchurch-surgery
Title: So lucky to have this as our GP practice
Rating: 5 out of 5
Visited: June 2022
As part of my professional role I speak with people about their health and regularly  have to refer them to see their GP. I cannot believe the difficulty people have at accessing their surgeries to be seen or spoken to. 
Thankfully I have never experienced this at Dunchurch Surgery. They are very responsive, with no long waits to speak with a receptionist, and I have enjoyed the flexibility of have a phone call or a face to face meeting with my GP.  All of the staff have been more than helpful. 
I would like to say thank you to you all for the service you offer.
GP surgery review: dunchurch-surgery
Title: Professional service, caring staff
Rating: 5 out of 5
Visited: June 2022
During my five years in Rugby it is only recently that l have had cause for more regular contact with the surgery. I have found the receptionists helpful and polite and the doctors extremely 'human' and professional. Given the incredible pressure that GP practices are working under as a result of Covid and under investment in GP numbers etc. l have been incredibly impressed by the caring and efficient service provided. My thanks to all the medical and support staff involved with the practice - your hard work is warmly appreciated - especially at these challenging times.
GP surgery review: revel-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: October 2023
Having been a patient with this practice since 2012 I have never had any problems with their service. Staff are always friendly and courteous, Doctors are excellent, always go the extra mile. Highly recommend this surgery.
GP surgery review: revel-surgery
Title: Not satisfactory
Rating: 3 out of 5
Visited: September 2023
I was texted by the surgery and requested to book my routine smear. I phoned this morning to ask to book. The receptionist said there are no nurses available to do the procedure now, they are recruiting and asked me to call back on 9th October when there might be a nurse to do the procedure and asked if I would like to receive a text reminder. The Receptionist is not certain that a nurse will be available from the 9th October who is trained to do the procedure. I did ask what the point of a text reminder is when she cannot guarantee a nurse is available to carry out the procedure and queried why I was asked by text to book a smear previously if there is no nurse available to do it anyway. The Receptionist just said Sorry and did not seem bothered, but just wants me to call back on 9th October, just saying Sorry again.
GP surgery review: revel-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: June 2023
Everyone at the practice has been brilliant from the receptionists and pharmacists to the doctors. I have received brilliant care and so incredibly efficient and joined up. I feel grateful and safe in the hands of the surgery. Thanks for being a brilliant part of the NHS.
GP surgery review: revel-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: August 2022
Calm friendly reception... A thorough consultation with a very caring attentive Doctor. I am so pleased to be a patient with this practice
GP surgery review: revel-surgery
Title: Superb treatment and responsive
Rating: 5 out of 5
Visited: June 2022
The Revel Surgery is such a good practice, always helpful and responsive - I can’t recommend them highly enough