janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: riversdale-surgery
Title: Lack of communication
Rating: 2 out of 5
Visited: August 2022
Following a blood test I had a call from one of the doctors to say that he was concerned about one result, he suggested I come off one of my medications and have a further blood test (18/08), since the doctor’s call on the 9th I have been very worried about my health, I contacted the surgery on the 17th asking if I could go back to the medication and was told to wait until the second blood test results came in, today I called to check if the results were in and was told that they had come back on the 19th but all was fine, I asked if I could speak to a doctor to see if I could start taking the medication again but was told I had to wait 2 weeks for a routine appointment or they could give me a query appointment by text that afternoon, I queried the fact that a courtesy call wouldn’t have been amiss to put my mind at ease, I asked to be put trough to the practice manager but she was not in, the deputy practice manager didn’t take the call but would call me back, no call received. My question is: if one doctor is concerned enough to contact me because he is worried would it not make sense to call me to put my mind at ease when all is well, totally disappointed with the practice
GP surgery review: whitemoor-medical-centre
Title: Exceptional Medical practitioner and colleagues
Rating: 5 out of 5
Visited: October 2023
Presented with claims of pelvic discomfort and questions regarding prostate issues . The Doctor , who I know I’m not allowed  to name , was very kind and reassuring and conducted the required examination with impressive thoroughness and care . The whole process was seamless and very good humoured and complete . ( blood test arrangements etc sorted ) the appointment had been a few days earlier very pleasantly by the receptionist who I knew to be dealing with A high volume calls at the time . I could ask for no more in terms of care a service .
GP surgery review: whitemoor-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: October 2023
I went for my covid and flu jabs which I had booked online.
Super efficient service.
Thanks to everyone involved.
GP surgery review: whitemoor-medical-centre
Title: Receptionists are angels!!
Rating: 5 out of 5
Visited: May 2023
I have an acute skin condition and unfortunately my prescriptions seemingly get messed up, forgotten and on occasions I think due to how busy the doctors are I have felt they are very disconnected to my personal situation. However, the receptionists here have supported me, mopped me up, sorted out appointments, prescriptions, listened and been so kind. I personally can’t thank them enough. And I have recently noted a massive improvement with the doctors. But the receptionists well! The difference they have made to my life I cannot put in words. Thank you. Thank you, thank you!
GP surgery review: whitemoor-medical-centre
Title: Excellent responsive service!
Rating: 4 out of 5
Visited: March 2023
Over the past 8 weeks I've had cause to need to visit Whitemoor for a number of different health problems. I've seen different Doctors, nurses, medical students and a physiotherapist. The care, treatment, kindness & thoroughness I've experienced has been excellent. Thank you everyone.
GP surgery review: whitemoor-medical-centre
Title: Absolutely brilliant
Rating: 5 out of 5
Visited: February 2023
The Doctors and all of the staff are absolutely brilliant. We have nothing but praise for their kindness, helpfulness and consideration. We find they always seem to go beyond our expectations. They are always helpful and understanding. Both me and my husband cannot understand anyone complaining if they get the quality of service that we have always received. We moved away from Belper to the other side of Derby, but the 30 mile round trip is certainly worth it. Long may it continue
GP surgery review: whitemoor-medical-centre
Title: repeat prescriptions
Rating: 3 out of 5
Visited: January 2023
Well, what can one say. Since Whitemoor Medical Centre updated their computer systems in December 2022 reordering prescriptions has been a nightmare! On two or three occasions I have had to phone several times to both the practice and the pharmacy to find out if my repeat prescription has been processed and when I could expect. Each time I had ordered via the nhs app.  Each time the app stated it had been issued. But each time the pharmacy informed they had not received my prescription - after 7 days!  I've had to chase up my meds and also attended at the practice to sort it out. Being disabled this was especially a problem!
GP surgery review: whitemoor-medical-centre
Title: Excellent Service at all levels
Rating: 5 out of 5
Visited: August 2022
Typical service today - At 8.35 I rang with concerns. Reception told me the doctor would ring back at or after 10.00. At 9.50 I was rung back and told a Face to Face would be more appropriate. I was offered a choice of appointments for the morning or afternoon. At 9.40 I saw the doctor who was courteous, clearly addressed my issues that were related and set out the steps required for me, all in 10 minutes. Fab service. If it could be improved I have absolutely no idea how.
GP surgery review: whitemoor-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2022
Both doctors and reception team have been amazing over the past 4 weeks. I attended the practice with a pain in my back, a month ago, only to end up being referred to hospital with a range of exploratory investigations to be carried out.
I'm terrible when it comes to organising my life but the reception staff contacted me daily/weekly to make sure I'd arranged appointments that I would otherwise not have engaged with.
A massive thankyou to all the doctors and staff who really make this a most efficient and professional practice.
In the most difficult of times the NHS soldiers on and for one I am thankful and grateful for their support and reassurance.
GP surgery review: calow-and-brimington-practice
Title: Excellentl
Rating: 5 out of 5
Visited: August 2023
Always very thorough. Easy to get help when you need it. Drs, nurses and reception staff all good.  I moved to this surgery from another, larger practice in a different part of Chesterfield.  The attention you receive here is far superior.
GP surgery review: calow-and-brimington-practice
Title: Above and beyond.
Rating: 5 out of 5
Visited: May 2023
I was waiting on the results of some blood tests and to my surprise found they were reviewed by one of the Gp's at 7:51 on Bank Holiday Monday, in my view outstanding patient care .
GP surgery review: calow-and-brimington-practice
Title: Rubbish Practice
Rating: 1 out of 5
Visited: December 2022
All we get from this surgery is text messages saying how busy they are ,,,duh wake up we all are  ! No point in ringing them ,,,no chance of an appointment or even a telephone call back from them ,,, a Home Visit lol more chance of walking on the Moon !
GP surgery review: calow-and-brimington-practice
Title: Fantastic GP surgery
Rating: 5 out of 5
Visited: September 2022
You're always able to get an appointment or speak to someone if you're very unwell. The GPs listen and are knowledgeable and are sympathetic to your situation. They are very thorough and all staff are friendly and welcoming.
GP surgery review: dronfield-medical-practice
Title: Excellent service. Cannot fault this practice at all!
Rating: 5 out of 5
Visited: January 2024
Today (2.1.24) is no doubt one of the busiest days for a Medical practice. I requested a telephone appointment and was called back by a lovely Dr less than 30 mins later. So professional whilst still being approachable and friendly. 

Not just today but throughout being registered at the practice all the members of my family have had amazing service. Especially though Covid and when my two children were small. Well done Dronfield Medical - much appreciated!
GP surgery review: dronfield-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
Having moved to Dronfield in the past 6 months we feel compelled to say how pleased we are with Dronfield Medical Centre, they are a paragon of best practice, efficient, timely and kind care has been our experience of them. I can't tell you how fortunate we feel to have found ourselves here and how lucky the people of Dronfield are in this respect. Well done to the whole team who must work extremely hard to keep up this ethos in these most difficult times.
GP surgery review: dronfield-medical-practice
Title: Rude staff member!
Rating: 3 out of 5
Visited: May 2022
Yet again dealing with a certain staff member of the reception team we were talked to rudely and abruptly. Once you could maybe put it down to them having a bad day, but unfortunately it’s every time this staff member on the reception desk. It’s a shame that this staff member lets the side down to a otherwise excellent and pleasant experience when visiting my GP.
GP surgery review: dronfield-medical-practice
Title: Amazing GP Practice
Rating: 5 out of 5
Visited: March 2022
I moved to this practice a couple of years ago. I’ve had to come in for various matters over that time and I have never once had anything below an excellent experience. The GP’s are kind, caring and always have time to listen to your concerns. I cannot thank them enough for the work that they do. I feel so privileged to be a patient at such a fantastic surgery. Family and friends at this practice also agree. Thank you!
GP surgery review: dronfield-medical-practice
Title: Outstanding as always
Rating: 5 out of 5
Visited: March 2022
I have been attending this practice for a while for physiotherapy and the person (names begins with L as I am not allowed to mention her) always makes me feel at ease, she is very professional, knows her stuff and very positive, listens attentively and offers me the best advice. 
I am on my way to recovery thanks to her advice and encouragement. 
Thank you si much L
GP surgery review: dronfield-medical-practice
Title: The Best GP Practice
Rating: 5 out of 5
Visited: March 2022
My family and I have been registered with DMP for some years and it really is The Best example of General Practice - a true family doctors, where young and old are treated with kindness and respect, and a patient can receive continuity of care.  I am very fortunate to have been able to see my GP, since they joined the practice and this has enabled that important element of care to be established - trust.  Now senior partner, he is still the same thorough and compassionate GP that he has always been.  His action, time and care has saved my life on more than one occasion.  I could not receive better care and feel very privileged to be a patient here.

Supporting the GPs, the reception and admin team must also be under tremendous pressure as demands on GP practices and the NHS have increased massively in recent years with not enough resources or GPs being provided to meet demands. But despite all the pressures they face we have always found all staff, to be responsive, helpful and intuitive.

The overarching ethos of the practice seems to be to provide the very best care that they can, in a way patients would like it to be provided, regardless of the challenges they face. For example, the practice is one of the few that kept its doors open throughout the pandemic and continued to provide their unparalleled high quality patient care throughout.  We can attest to the fact that not only was it possible to speak to a GP over the phone, when a face to face appointment was needed it was arranged promptly and safely.  Staff put their (and their families) health and lives at risk to continue to provide the very best care for their patients, and they need to know that they are truly appreciated.
GP surgery review: inspire-health
Title: Professional and Kind
Rating: 5 out of 5
Visited: January 2024
The nurse appointment I attended at Avenue House was conducted by a very professional compassionate and understanding lady. 
Some tests can cause much anxiety, but I was treated with kindness and put at ease.
GP surgery review: inspire-health
Title: Great information
Rating: 4 out of 5
Visited: January 2024
The specific doctor I saw today made me feel listened too and taken seriously. She took her time to explain what could be causing me problems, problems that have been going on years. She made me feel cared for and not rushed which I really appreciated.
GP surgery review: inspire-health
Title: Terrible and clearly discriminate
Rating: 1 out of 5
Visited: January 2024
I used the online service to request a blood test I was phoned back and told the earliest appointments available were in the 18th of January at school run o'clock.
I'm a single mum the surgery knows this full well. Only for me to then take my sister to the Doctors for her to make an appointment for a blood test and be offered one Saturday morning.Sadly this isn't the first time this has happened this surgery really needs looking into they clearly discriminate against people they don't like and it's blatantly obvious.
I am beyond disgusted with how I am constantly treated by this surgery only to be time some patients need more care I suffer with severe mental health issues so being time this is beyond belief to me.
GP surgery review: inspire-health
Title: Best practise
Rating: 5 out of 5
Visited: January 2024
Went in for treatment had a thorough examination and felt relaxed and well explained all  through the procedure then booked in same day for blood test all completed in 1 day excellent work !
GP surgery review: inspire-health
Title: Helpful, efficient and professional.
Rating: 5 out of 5
Visited: January 2024
Can't fault my experience recently at Avenue House. I submitted a medical request and although I was given a phone appointment a few days later and as a reasonable adjustment due to being autistic I can't generally have phone calls, I messaged them and they rectified this promptly and I got a face to face appointment on the same day that my phone appointment would have been. I had not seen this particular doctor before but she was fantastic. Upbeat, bright, chatty, engaging and clear at explaining things. Got everything sorted out for me, provided no barriers and very efficient with it. Exemplary care and communication to the level of standard that I expect and appreciate. Blood test was arranged for next day which when I arrived for it, the reception team were already fully aware of my adjustments including not to wait in the main waiting area without me even asking. They were on the ball and reliable which was impressive. Nurse taking the bloods was also attentive, seemed to be aware of my needs and handled the session accordingly and again, really impressed with the awareness of my needs, the consistency and this was such a pleasant experience. If every encounter with the practice was like today, and as it should be every time, then I would have no hesitation in recommending this practice as the most professional around. Sadly, this is not the case at the moment but this experience gave me some confidence that the practice may at last be learning from previous mistakes and really making a positive difference to patients experiences and medical care.
GP surgery review: inspire-health
Title: Feel so much better - thank you
Rating: 5 out of 5
Visited: January 2024
Thank you for taking the time to talk to me on the telephone, I feel so much better just talking to the doctor, she didn’t rush the call, she was so helpful and thank you
GP surgery review: inspire-health
Title: Good practice
Rating: 4 out of 5
Visited: January 2024
I've had no problems with the care I have received from the doctors at Inspire Health. The staff are helpful and friendly. As with most places with increased demand and limited resources, getting through on the phone can sometimes take longer than expected. I've not had any problems requesting an appointment using the online system. Happy with the service and care I have received from Inspire Health.
GP surgery review: inspire-health
Title: Refused to offer care plan for chronic illness
Rating: 1 out of 5
Visited: January 2024
Wrote to the practice twice (first letter was not responded to) asking them to provide an annual review for Myalgic Encephalomyelitis / Long Covid type illness as specified and recommended in the National Institute for Health and Care Excellence guidelines. After a partner meeting, they declined to offer me something as rudimentary as a one off short appointment once a year to review my chronic health condition. This sends a clear message that my health is a side issue to Inspire Health and a clear message that recommended clinical guidelines, although not legally binding, are rebutted in favour of an easier life.
GP surgery review: inspire-health
Title: Excellent
Rating: 5 out of 5
Visited: December 2023
Although I’ve had the odd glip with this surgery …. On the whole they are pretty good. Reception girls always pleasant and when you can get an appointment the Drs are very helpful
GP surgery review: inspire-health
Title: Absolutely Ridiculous
Rating: 1 out of 5
Visited: December 2023
Phoned the surgery for an appointment to see a certain Dr who understands my condition. It was an early morning call, and obviously the call wait time was 35 minutes. When I finally got through I was told the appointments were at full capacity and to call back another day, and this was only 30 minutes after the lines opened. I asked the call taker if I could make an appointment in the next week or so, but she explained that I could only make an appointment for the same day. But my reason wasn't an emergency and to call back the next day. What amuses me is the fact that in the waiting room, there never seems to be more than 4 patients waiting. This at one time was the best surgery in Chesterfield, and people only gave praise to the practice. But what a different story it is now. Since it has changed its name to inspire health the practice has gone down hill rapidly. I just hope the top brass at the NHS know how they are operating, they don't give a stuff with regards patient care. I'd strongly recommend the QCC need to look into the ongoings at inspire health, and the poor service they provide. I was told two weeks ago by a certain Dr to loose weight by fasting for 6 hrs a day then extend it to 12 hrs thereafter. Couldn't believe what I was hearing seeing as I am diabetic. This surgery still wants to operate as they were during the Covid pandemic. It's ridiculous.
GP surgery review: newbold-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: December 2023
Reception and Administration staff are very friendly and helpful.  They work extremely hard and remain professional during very pressured times for GP Practices.  I had no problems booking my appointment and was seen on the same day for respiratory problems.  The GP I had my consultation with was approachable, friendly and reassuring.  I feel very fortunate to be registered at Newbold Surgery.
GP surgery review: newbold-surgery
Title: Great surgery
Rating: 5 out of 5
Visited: February 2023
Lovely surgery who are always helpful when you call for appointments or queries.

Had an extremely useful athma review with one of their nurses today and felt listened to and reassured. Would definitely recommend the surgery to anyone moving to the area
GP surgery review: newbold-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
I want to say a big thank you because I've been so happy since I moved to your surgery. The receptionists are always friendly and helpful, in person and on the phone, it was a very noticeable change from my previous practice.  The doctors and nurses are all so lovely and I am always impressed by the quality of service and care I get. So, thank you to all of you.
GP surgery review: newbold-surgery
Title: Reception staff
Rating: 5 out of 5
Visited: January 2022
Always helpful,cheerful on answering the phone and at the desk 
Don’t get impatient,give you time and advice ,don’t make you feel you are being a nuisance,even when it is busy
Always try to find a solution or alternative to your problem 
Luckily I have to ring or attend the surgery infrequently,but these staff are always the same,which shows they are consistent 
Thank you for treating us with compassion and as human beings  and making us feel that we matter,when we may be worried and anxious
Reception staff are on the front line and very often have to deal with a lot of aggravation,so to be as pleasant as they are is credit to them and I wanted them to know this,as far too often they only get negative feedback,hope mine is positive!!
GP surgery review: oakhill-medical-practice
Title: Wonderful Practice
Rating: 5 out of 5
Visited: October 2023
Absolutely great doctors, reception staff are amazing and friendly. Admin were very professional and helpful in sorting my referral, Practice Manager is also very approachable. Will highly recommend.
GP surgery review: oakhill-medical-practice
Title: Good Experience
Rating: 4 out of 5
Visited: July 2023
After contacting the surgery to speak to a doctor I was called back on the same day and was happy with the consultation I had
GP surgery review: oakhill-medical-practice
Title: Caring
Rating: 5 out of 5
Visited: July 2023
I have been really pleased with my care recently, I felt they listen and tried to sort and get my illness sorted a soon as possible
GP surgery review: oakhill-medical-practice
Title: Not a very good practice.
Rating: 1 out of 5
Visited: September 2022
Told to take Paracetamol in 2017 for Epilepsy. 
Got Laughed at for having Incontinence problems due to being to young. 56.
Have had a prostrate examination today 27//09/2022. The Doctor was 20 minutes late then could not wait to get rid of me. Did not listen or ask about my symptom's etc. Felt a burden to this practice. I am not the only patient to feel this regarding Oakhill. Now looking for a different practice that seem to actually care about the patients, not just be fobbed off.
GP surgery review: oakhill-medical-practice
Title: Excellent Nurse
Rating: 5 out of 5
Visited: March 2022
My daughter was terrified of blood tests and the most lovely nurse found a vein straight away and was very kind and reassuring! Also, she kindly did my blood pressure and gave me a pneumonia jab. I think we received excellent care at Oakhill Medical Centre and hope others have as positive an experience as we did!
GP surgery review: royal-primary-care-chesterfield
Title: Disgusted.
Rating: 1 out of 5
Visited: April 2023
Four times in the past year I have gone to the chemist to pick my repeat prescription  up,only to be told it was "void" due to being sent twice from the Drs at Grangewood.Four times I rang to make them aware there was a computer error,& could they sort it,but I'm still having problems!! This is diabolical, & not fair on me as it's not my fault the prescription cant be dispensed! 
To make matters worse,my elderly neighbour was fobbed off with codiene,then told to pee in a bowl & get someone to bring it to surgery,when it turned out he has a broken back!!! 
Once my next appointment is over,I am leaving this practice. Will miss most of the nurses & receptionists though,as most have been brilliant.
GP surgery review: royal-primary-care-chesterfield
Title: Great practice
Rating: 4 out of 5
Visited: February 2023
Thank you to the GP I saw today, who put me at my ease and allowed me time to explain my symptoms. The intervention was kind and considerate ensuring I was happy with the follow up. I also want to mention the receptionist (sorry didn't catch name) who rang me early evening to give me an earlier appointment for my tests. They went the extra mile and in these days of problems within the NHS it was heartwarming for such a kind and considerate act. For that I send many thanks.