janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: brockworth-surgery
Title: Worst experience ever experienced
Rating: 1 out of 5
Visited: March 2022
3 days later and still no appointment, shocking, if I were ill, I would be dead before getting an appointment. The previous practice, next day appointment worst case, this practice? Nothing.
GP surgery review: churchdown-surgery
Title: Wonderful service
Rating: 5 out of 5
Visited: September 2023
I’ve been having difficulty with my repeat prescriptions .After one phone call the extremely helpful receptionist sorted it all out for me, and now life is going to be so much easier . Thank you so much. She even phoned me this morning to put my mind at rest .
GP surgery review: churchdown-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: June 2023
Not been registered with the surgery long but always had great experiences! Contacted them about a couple of issues and managed to speak to a doctor and receive a prescription same day. I’ve always felt listened to and communication between appointments and investigations has been brilliant. The availability of e-consult is also great and means I don’t have to wait in queues to call reception. I was recently away from home and needed an urgent prescription. I completed the e-consult online and the doctor arranged my prescription and sent it to a pharmacy near where I was visiting. Excellent service every time and would highly recommend.
GP surgery review: churchdown-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: April 2023
Prior to my telephone appointment with the GP, a receptionist called me to confirm the date. The receptionist called late afternoon, early evening and was polite and friendly. 
The GP called on the date specified and early in the morning so I wasn't waiting for the call long. She was really helpful and gave clear and professional advice. 
Despite the NHS strikes going on currently, Churchdown Surgery continues to deliver an excellent service. I am not someone who needs the doctor often at all but my experience when I have has always been great. Thank you.
GP surgery review: churchdown-surgery
Title: Friendly and helpful staff
Rating: 5 out of 5
Visited: April 2023
I honestly find this practice so wonderful and helpful. Each time I call I anticipate a long queue but I am always pleasantly surprised when the call is answered much sooner (my past two calls were answered within a minute) although I appreciate early morning they are probably drowning in calls. The receptionists are always helpful and kind and I have never felt so grateful to live in a village with such a nice GP practice. The practice is clean and modern and all GPs/nurses I have encountered have been friendly and efficient in their work. The online consultation works very well and means face to face appointments can be given to those who truly need it. Thank you for all your hard work.
GP surgery review: churchdown-surgery
Title: Amazing service, thank you!
Rating: 5 out of 5
Visited: July 2022
I rang to ask if a doctor could call me at 12.30pm, had a call by 2.30pm and was prescribed the medication required and had prescription in my hand by 3pm! Whenever I request an appointment for anyone in my family the service is always faultless. Thank you very much to all staff.
GP surgery review: churchdown-surgery
Title: Phone call
Rating: 4 out of 5
Visited: June 2022
Hi I waited in the queue I was number 12 at the time ..got thought to someone booked me in for a call .but also asked about who do I speak to about HRT and was told that wasn't important or life threatening emergency appointment for today...as they was too busy ...I work night shifts and got a week off on holiday so thought this would be a good time to sort things out ..has I do suffer ..I asked if the doctor who was calling me today can help ..the lady said No ..got call again another time to see .its not life threatening  .so as a woman suffering with the menopausal  its OK..sorry but I think every patient has the right to question and yes to me I'm suffering
GP surgery review: churchdown-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: May 2022
Did an econsult last night about my daughter, received a call @ 08.10 from the care nagivator who then added me to the GP Triage list, spoke to GP @08.30am, who prescribed abx for my daughter. Great service, very please, especially it being a friday
GP surgery review: churchdown-surgery
Title: So lucky to have such an amazing GP surgery
Rating: 5 out of 5
Visited: April 2022
I honestly can’t believe how incredible this GP surgery is, I have been with it since I was born so 31 years and they have always been so amazing. The practice is run so well, I never have to wait long and every single member of staff I have encountered have been amazing. 
I recently got diagnosed with epilepsy and it has been the hardest 7 months of my life and without the support, advice and quick appointments from my GP surgery I honestly wouldn’t be here today! They have sped things up for me when the hospitals have been slow and explained things to me when I don’t understand them. They have honestly just been amazing and they should be proud of themselves as a practice because compared to others I have had experience with through family they are well above the rest.
GP surgery review: churchdown-surgery
Title: One very happy father!
Rating: 5 out of 5
Visited: April 2022
I woke up this moroning to find that a small cut on my three year olds finger had become infected, and it looked awful to me as a very worried father. I called the practice at 8:00 on the dot, spoke to a receptionist who showed me genuine concern and was then able to get me an appoitnment at 9:00. When we arrived, the doctor who looked after us (I'm terrible with names) was fantastic with my daughter. She made a very sad little girl, and a very worried dad instantly feel calm. 
People are all too quick to leave negative feedback. This experience has left me very happy in my surgery.

Thank you both!
GP surgery review: hucclecote-surgery
Title: Terrible service
Rating: 2 out of 5
Visited: November 2023
It’s seems to be impossible to get an appointment with a doctor face to face to discuss my post operative concerns and issues that are still ongoing. Reception want to know details of intimate details before that consider whether it is necessary to see a Dr.


The form here asks if I would recommend this surgery, but the reality is that anyone cannot just go to another doctors surgery due to location.
GP surgery review: hucclecote-surgery
Title: Timekeeping only applicable for patients not GPs
Rating: 2 out of 5
Visited: July 2023
I received a text message on 12th July from the surgery that I have a telephone appointment with the GP on the 19th July at 19.15.
I further received a reminder text on 18th July.
On the 19th July, Wednesday, I had prepared myself for the phone call readjusting my tutoring session to finish before 7pm, so that I will be available for the call at 7.15pm. I do tutoring sessions for a living.
At 6.34 pm, I received a call from a Private number, while I was teaching with a student. I cannot take personal phone calls while working, which would be unprofessional. There was a voicemail left that it is the doctor calling to check how I am doing and will call me back in 5 to 10 minutes. The lady doctor called me at 6.41pm. I couldn't take the call as I was still working. She left a voicemail that I should make another appointment.
I very well know how hard GPs work & that their schedules are full. But that does not mean that patients don't have a life and jobs to do. We are equally leading hectic lives like any GP juggling work, family & personal life. It would be nice if GPs can think of themselves as patients when they are unable to take calls from doctors who don't follow timings. 
Many thanks
GP surgery review: hucclecote-surgery
Title: Very helpful and considerate
Rating: 3 out of 5
Visited: June 2023
Had a problem getting medication delivered and as a result ran out. Began to experience withdrawal symptoms. The receptionist that handled my call, was kind and helpful when I was feeling quite unwell. Explained clearly what she was going to do and gave me a time scale. She rang me back within that time scale advising me that an emergency prescription had been issued. I am very grateful and feeling much better. Thank you
GP surgery review: hucclecote-surgery
Title: I do not trust this practice as an elderly patient
Rating: 1 out of 5
Visited: May 2023
Last time I contacted this practice, around a year ago, with a swollen & very painful lower jaw I was told by the Receptionist/Phone answerer that I needed to check a Dentist. I was not registered with any Dentist at the time & I could not find a NHS Dentist (as opposed to a private Dentist, which I cannot afford) to do anything for me. I had to remove two teeth myself to deal with it. The Receptionist/whatever seems to be able to decide such things on a simple phone call...  I consider this to be an outrage. I was contacted later by phone by the 'Practice Manager' who insisted on talking over me on the call. Was not in listening mode...

Today I am suffering from Gout & cannot even walk after a week of pain..  I call the Practice number for an appointment. I'm told that a Doctor will call me later today, only after I insist it is an 'Emergency'. You can imagine how much confidence I have in that, after my previous experiences. I'm 76 in poor health & this is how it works for me. I have no appointment currently @ 17:00 hrs & have to wait. Or call 999/111. That's how the NHS works for me right now.
GP surgery review: hucclecote-surgery
Title: Exceptional service
Rating: 5 out of 5
Visited: November 2022
I wanted to say a huge thank you to Hucclecote surgery's reception staff and GPs, having needed to access their services for both myself (car accident) and my son (chest, ear and throat infection) in recent weeks. With GP practices under so much pressure, I have been hugely impressed by their professionalism and their kindness and understanding as I, as a single parent, have struggled with ongoing injuries and caring for my son, who has been very poorly. They have fit us in for appointments, often at short notice, referred us to hospital when required, provided fit notes and helped with repeat prescriptions over the phone as I've not been able to drive. Everyone I have had contact with has been excellent and I wanted to feed that back. Thank you - you have made a stressful time more manageable.
GP surgery review: hucclecote-surgery
Title: No face to face since 2019
Rating: 1 out of 5
Visited: October 2022
Got to the stage I won't even bother phoning for an appointment because all you get is " the next available appointment is in 4 weeks, the doctor will phone you then."
GP surgery review: hucclecote-surgery
Title: Very helpful
Rating: 5 out of 5
Visited: October 2022
We came to the surgery for our Pneumococcal vaccines. The receptionist was very helpful with making appointments for our over-65 health check and for my ear syringing. The nurse was very helpful in taking my husband's blood pressure (he had had a text about it) and in doing a different test for me which I was due - all at the same time to save us coming in again. This seemed to me to be a very efficient way of dealing with several things at the same time.
I have always found the staff to be friendly and helpful, and they try to be accommodating if at all possible.
We haven't had occasion to see all the doctors and so don't know some of them, but those we have seen are always patient, friendly and efficient. We are very happy with the surgery. Thank you all.
GP surgery review: hucclecote-surgery
Title: Brilliant Practice
Rating: 5 out of 5
Visited: July 2022
I want to say how well that they are looking after my health. They call me in whenever i need a blood test and also let me know if anything needs changing, be that life style or tablets. I have to say the team there are spot on with the practice and i would recommend them to anyone.
GP surgery review: hucclecote-surgery
Title: Patience and resolution
Rating: 5 out of 5
Visited: March 2022
Despite the difficult situations they are facing.I consistently find the service provide by Hucclecote surgery as outstanding.Their call agent take the time to listen and resolve issues raised.
GP surgery review: longlevens-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2023
I have nothing but praise for Longlevens surgery since I joined it approximately 30 years ago.  The doctors and other medical staff, nurses, and reception staff all provide an excellent, caring service . I have always found the reception staff to be friendly and helpful, and there is a good system of triaging, with the doctors or non-medical prescribers being quick to return a call and decide on the most suitable course of action. 
I was very poorly recently and called 111.  As it was a Sunday, I was told a doctor from the surgery would call me the next morning.  I received that call at 8.30am the following day and was asked to attend the surgery the same morning.  I had blood taken straight away where it was confirmed that I had a bacterial infection with a very high infection level and risk of sepsis.  Following consultation with another doctor and a call to the hospital, I was immediately sent to the Emergency Department at GRH.  Medical treatment at the hospital was swift as another blood test showed my infection marker had doubled.  They confirmed pneumonia and sepsis due to the severe bacterial infection.  
I owe Longlevens surgery a debt of gratitude for their swift action that morning.  Any delay may very well have meant a much worse outcome for me.  My sincere thanks to all involved.
GP surgery review: longlevens-surgery
Title: Treatment ( or lack of it )
Rating: 0 out of 5
Visited: February 2023
Right now stress levels are through the roof ! My doctor couldn't give a call back till 2 weeks time so I called 111 instead. I requested that they withhold recording my info for privacy and after going through the rigmarole of 111 finally received a phone call 2 hours later by a clinician . Next morning the pharmacy rang me to ask what they could do for me so asked about my enquiry to which they could offer no advice but more importantly I asked how they got my number to which they replied 111 NHS sent it to them , so much for not sharing my data great GDPR.  
Anyhow nearly a week later the problem got worse so I rang the hospital and asked if an appointment could be made to attend a clinic and have the problem looked at and fixed to which I was told I must get my doctor to make a referral !  
Bear with me it gets better .  
So I then called back to the doctors and waited patiently at number 10 in the queue to finally speak with the receptionist who wouldn't get a doctor to call me back until I explained the issue. I explained the whole rigmarole only to be told they don't do referrals . Undeterred I called the hospital back and was advised go to A and E to which I said aren't they under pressure?  
The only option was A and E so I asked the best time to come with least waiting and fuss. They then told me at that point 98 people where in A and E with an average wait time of 9 hours , so much for my forethought - at that rate they would still be there at 4:00 in the morning.  
On their advice I decided to call the walk in surgery who were obviously experiencing high call volumes and were very short staffed due to coronavirus , bizarrely it was 2023 . Success, I finally found a doctor who would call me back in two days . Let's hope the doctor doesn't cancel like my NHS dentist has done on the last three occasions and put me further down the queue.  
You couldn't make it up but sadly it is true. It saddening to think that this country is part of the developed world and a Uber rich economy.
GP surgery review: longlevens-surgery
Title: Helpful staff
Rating: 5 out of 5
Visited: November 2022
Ran out of medication, I'm usually pretty organised on reordering, but not on this occasion.  Dropped an urgent request to surgery, was sorted within an hour.    The receptionist I spoke to on Friday evening to check progress with, was warm, helpful and extremely personable, I was extremely impressed and grateful, I didn't get your name, but you are doing a great job, my name is Helen Hale, thank you for your brilliant service and lovely manner, I too work for a, GP Practice, you are a credit to the surgery
GP surgery review: longlevens-surgery
Title: Fantastic, Speedy and Caring service
Rating: 5 out of 5
Visited: September 2022
My husband suffered an acute attack of gout over the weekend.  He had never had it before.  I phoned early Monday morning and was expecting a very busy phone line, which it was but I was kept informed of where I was in the queue.   The receptionist was very kind and offered a text service link.  He was texted with a link to his mobile phone. We sent a photo of his foot and a short description of the issue and within 30mins a GP had phoned him back and advised him of the plan of treatment and reassurance that it would resolve.  A prescription was electronically sent to a local Pharmacy and I was able to pick up the medication within the next 30 mins.  From the moment I phoned the surgery, the reception staff were very caring, considerate and effective at their job.  The GP was compassionate about his pain and problem and considered all aspects of how it may be affecting him.  She even offered a fit note and congratulated him with his recent weight loss journey.  I think this is fantastic service and GPs get so much negative press about what they do, but our experience is such the opposite of this.  The whole surgery team work very effectively together so patients get this excellent service.  Many Thanks to them all.
GP surgery review: longlevens-surgery
Title: Fantastic surgery
Rating: 5 out of 5
Visited: June 2022
Longlevens surgery is a fantastic doctors surgery for all the family. They go above and beyond to ensure needs are met, this is incredibly reassuring especially with young children. I would like to say thank you so much to all the team who make the surgery run so efficiently and ensure patients have the best care at the time they need it. Extremely impressed with this surgery. Thank you all.
GP surgery review: longlevens-surgery
Title: Pre- payment prescriptions
Rating: 5 out of 5
Visited: April 2022
Foremost, I am really appreciative of the care provided by the doctors and staff at the surgery.  However, in the last week I will have paid nearly £50 in prescriptions whilst trying to find medicine to help/ relieve my symptoms and I really don’t wish to come across as ungrateful for the doctors efforts, as I’m keen to try different options that will help. My feedback is simply for better advertisement of this pre-payment prescription service, which could’ve saved me nearly half my costs so far. At a time when costs of living are rising, I’m sure this scheme will be a big help for many. Maybe passing this information to patients when doctors issue prescriptions would be hugely beneficial.
Kind regards
GP surgery review: the-alney-practice
Title: Reception Staff
Rating: 5 out of 5
Visited: November 2023
The Reception Staff here are exceptional. Always polite, efficient and helpful and the staff that I have spoken to recently have always gone the extra mile.  If you provide the information they need they will be able to find out the best next steps for you.  Would highly recommend this surgery.
GP surgery review: the-alney-practice
Title: Very helpful staff
Rating: 5 out of 5
Visited: November 2023
We registered with Alney Practice recently and have been really pleased with how quickly they reply to online contact, also with how our queries have been resolved.
GP surgery review: the-alney-practice
Title: Not impressed
Rating: 1 out of 5
Visited: April 2023
Very disappointed not to have been able to see a GP for face to face appoint since joining practice last october , I have high blood pressure & recently diagnosed type 2 diabetic 
I have already changed to new surgery & would not recommend the Alney practice , chelt Rd surgery needs a drastic refurb , it’s like stepping back to the 60,s.& has no parking .
Takes on average 45 mins  to have your call answered
GP surgery review: chipping-campden-surgery
Title: Superb Practice
Rating: 5 out of 5
Visited: August 2023
I telephoned Campden Surgery as matter of urgency on 7th August 2023. I was telephoned back by a Dr. within less than two hours and given an appointment to see another Dr. face to face later that morning. That Dr. then referred me to Gloucester Royal Hospital which I attended later that day and was admitted as an inpatient.
I would like to put on record my own and my family’s grateful thanks to Campden Surgery and all staff and Doctors for their efficiency and competence in dealing with my problem.
GP surgery review: chipping-campden-surgery
Title: Shocking
Rating: 1 out of 5
Visited: April 2023
I have never been so shocked in my life to have a receptionist laugh at the symptoms I was describing to her.  This is not the first time either.  I've never felt so humiliated.  
It's hard to get a face to face,  and the receptionists can be very rude. The policy states about respect .  But where is it to the public?.
GP surgery review: chipping-campden-surgery
Title: Wonderful Care
Rating: 5 out of 5
Visited: December 2022
I have moved back to the area this year and cannot recommend the surgery highly enough - their care and consideration of my needs is exceptional.
GP surgery review: chipping-campden-surgery
Title: Could never get a face-to-face appointment
Rating: 1 out of 5
Visited: August 2022
Received terrible service. Could not get a face-to-face appointment with GP. Receptionists promised to phone back and never did.
GP surgery review: chipping-campden-surgery
Title: Such fantastic support
Rating: 5 out of 5
Visited: July 2022
All of the staff here are amazing. They are so supportive and I have received help throughout the pandemic, for which I am very grateful. I cannot recommend them highly enough. Thank you.
GP surgery review: chipping-campden-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2022
I cannot fault this practice.  All of the staff are friendly and very helpful. I've had a challenging couple of months health wise, and the support has been second to none.  Even through the height of the pandemic, they rose to the challenge and provided the best service that it was possible to give. 
Keep up the excellent work, it does get noticed.
GP surgery review: chipping-campden-surgery
Title: Superb Practice
Rating: 5 out of 5
Visited: March 2022
I have many very complicated health issues and have been at a far few GP practices. The service I have had from Campden Surgery in particular one of GP has been second to none. The kindness, compassion, swiftness at everything they do is faultless, even during Covid times there service and care I’ve been given has been fabulous. One doctor in particular and the whole admin and reception team go out of there way to support me and do everything they can to better my situation. Getting appointments is so easy and the Doctors will always make time for me. 

The text message service is a great new addition and once again things are done very effectively and promptly. All of the reception team are understanding and very helpful and always happy to help and when correspondence is done via email it’s answered quickly and effectively. 

I couldn’t fault this surgery all I would say is if only all GP practices were like Chipping Campden surgery. I’ve had my my fair share of none compassionate and dismissive GP over the years and when I moved to this surgery it was a breath of fresh air.

Florence Sharman
GP surgery review: cotswold-medical-practice
Title: Good Experience
Rating: 5 out of 5
Visited: October 2023
On time. Welcoming, listened to carefully and didn’t feel rushed. Felt taken seriously and offered helpful advice and medication fully explained. Appreciate the fact that someone cared.