janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: laurie-pike-health-centre
Title: Poor service from reception
Rating: 2 out of 5
Visited: January 2023
I requested a call back this morning. When the receptionist enquired why I needed the appointment, I explained my 4 year old is having blood tests next week and I wanted to ask the doctor to do another test while it was being done. ( vit D, as he complains of feeling tired and sometimes his legs hurt).

Firstly, she questioned why I didn’t ask for it when I spoke with the doctor earlier this week. Clearly, I forgot, I told her, which is why I called again. I felt like she was judging me. Although I didn’t and should not feel the need to explain this to a receptionist , my chronic pain and  medication impacts my memory and thinking. It should go without saying that reception staff should be more tactful and sensitive because you don’t know who or how the other person is at the end of the phone. 

She checked the screen and told me that my son is already having a full blood count done and kept insisting that the vitamin D test is also included. Having had many blood tests myself, I know that to be not correct and told her that. At first she she said she won’t be asking a doctor to call me back and would get a nurse to do it instead. She then put me on hold to enquire and decided that a doctor would call me back. She must have realised the test I was trying to request wasn’t included after all. 

It’s appalling that we have to get through this kind of questioning to get an appointment. That too, by medically unqualified staff with a lack of knowledge. Highly inappropriate that it’s left to them to decide whether or not you can book an appointment.
GP surgery review: laurie-pike-health-centre
Title: Poor Service from Admin staff
Rating: 2 out of 5
Visited: December 2022
I called for an appointment for myself and both my children. The member of staff on the phone advised me that they could not book an appointment for all of us. I advised I am on immunosuppressive medication and due to this, I need to be seen in the chances that I may have a chest infection. The lady advised she still cannot book me in and suggested I cancel one of my children's appointment. I advised I needed the children to be seen.
She then went on to say that she was also sick recently and that "this isn't nice first thing in the morning" to which I replied that I had spent the night with a fever that would not let me sleep.
I was not once rude, offensive or ill tempered. I calmly told her that I have been advised by numerous doctors, including my consultant, that I must be seen as urgent when I fall ill.
Anyhow, none the less, I did not get an appointment and the member of staff reluctantly noted my file that I had a request for appointment refused. She did not want to leave  a note.
2 days later (09/12) I went in with my daughter who was still unwell and Doctor prescribed antibiotics at 11.30, advising the prescription would be sent off in an hour.
Almost 3 hours later, I called the surgery as the pharmacy had not received the prescription. The member of staff advised that the Doctor we had seen was only in for half a day and had left, so they have to ask the duty Doctor to sign it off. When I asked how long this could take, she abruptly answered "I don't know how long it will take, I can only request it".
I understand we are all going through a difficult time and the NHS are under a lot of pressure, especially at this time of year.
I work in Customer Service myself and I know it can get challenging at times.
Not once was I rude or aggressive. I simply wanted some health care for my children and myself and I firmly believe this could have been delivered in a more polite, professional and caring way.
The staff at the reception are generally very unfriendly, rude and unprofessional.
They seem to hate their jobs and this reflects in the way they treat patients.
As patients, we only get in touch when we're unwell and need care. The last thing we need is to be made to feel this way.
I am disappointed with the service I received and I hope this is recognised by someone who may care to make this Health Practice a better place.
Thank you.
GP surgery review: laurie-pike-health-centre
Title: Caring and informative
Rating: 5 out of 5
Visited: December 2022
Had a review of my blood tests. I was told the results in an informative manor with an in-depth insight when I asked for more detail.
Review was conducted in an empathetic way and I was given various choices going forward. I was not pressureised into any particular choice, the pros and cons were all explained to me.
GP surgery review: laurie-pike-health-centre
Title: Awful Service Appointments
Rating: 1 out of 5
Visited: November 2022
Been trying to get an appointment for over a week, call at 8am the line are soo busy and sometimes have to wait for over 1hour 30mins to be told no appointments available. There are no appointments available online and finally got through today to reception after been waiting for 1hour 45mins to be cut off whilst in conversation. I didn't even recieve a call back. This is completely unacceptable service which has been running for the last few year's. The senior management need to conduct a review of patient services.
GP surgery review: laurie-pike-health-centre
Title: Awful service unable to get an appointment
Rating: 1 out of 5
Visited: October 2022
I have been trying to get an appointment for the last 3 days prior to that I called last week and a couple weeks ago I spoke to someone and they were unable to give me an appointment. I also went into the surgery but still no luck. I have been suffering and struggling with me breathing and I think I am asthmatic but the doctors have never ever diagnosis me or given me further appointments to get this checked. They have always just given me an inhaler and brushed me off. I keep getting told I need to make an appointment and I’m on hold for over two hours and then it cuts off so I call back then on hold again to be told no appointments when I have been on the phone again for 1 and hours since 8am. Very disappointing I have two little ones and this is getting really upsetting that nobody is helping.
GP surgery review: laurie-pike-health-centre
Title: Do not go here!
Rating: 1 out of 5
Visited: September 2022
Unable to get an appointment over two days after following the process of calling at 8am. There are appointments there but reserved for 111 or emergency appointments which are decided by a receptionist and not a medical professional. I am not very comfortable with someone who is not a medical professional triaging me medically. Once again complaining about the same failed system and hoping patient healthcare may one day be a priority for a patient healthcare service.
GP surgery review: laurie-pike-health-centre
Title: Great practice just like to be tweaked
Rating: 3 out of 5
Visited: May 2022
Something has to be changed, I’ve been going to this practice for 42 years. And 42 years I’ve never been ill much to really need the practice all my kids still go there. But recently I became really ill I tried to call the practice to get an appointment to see a doctor for three weeks couldn’t get through as I work full-time. In the end I had to go through the 111 explain what was going on with my health before I got a callback from one of the good doctors there at the center. And then had some blood taken by the nurse I was anxious but a nurse is very good very patient although I was scared they reassured me.  Then I saw the doctors who admitted me too hospital the same day. I know the care from the doctors and nurses are extremely good I should say and quick while you’re there but you have to be seen first. I like to say it’s not very welcoming because all the shutters are down, wondered why the doors were still lock as we told to wear a mask I can understand the one-way system but why. Also while I was there I noticed a lot of used facemasks scattered around the building why.
GP surgery review: laurie-pike-health-centre
Title: Worse experience
Rating: 1 out of 5
Visited: April 2022
I waited 2 hrs over the phone 5 days in a row, early morning to get told there's no appointment available, staff are rude who book appointment. When I turn up to the surgery they tell me I have to come again
GP surgery review: laurie-pike-health-centre
Title: Great Customer Service
Rating: 5 out of 5
Visited: January 2022
I am very happy with the customer service I have always received while requesting my medication.  The staff at this surgery have been very efficient and effective in making sure I get my medication accurately and in a timely manner.  Excellent care and support, keep up with this brilliant service!!!
GP surgery review: modality-enki-medical-practice
Title: Appalling service
Rating: 1 out of 5
Visited: March 2022
I have been registered with this practice since I was a child. There triage system is an actual joke, actually I don't think they have one. You can call them anytime after 8:05 and your response from the reception staff will be we have no appointments left, you need to call back tomorrow at 8am. I have waited in the phone line que for 2 hours to then get cut off. When they do finally answer and I get through, they do not ask your name, DOB or the symptoms you are suffering with. In order to triage patients you need to take their full history and if at that point there really isn't any appointments they can perhaps signpost. But no, the staff advise 111 or walk in center without getting the history of the problem- which  could be a priority - for example, a baby, elderly a mental health patient. They don't provide pre bookable appointments which is ridiculous as patients do have jobs to attend and therefore can not call every single day at 8 am to wait hours in the que to be told call back.  I have asked to speak to the manager over 4 weeks ago - since then I have not received any call, email or correspondence from the manager. I get told she is on Annual leave. The patient care at this practice is diabolical and I would not recommend this practice at all.
GP surgery review: modality-enki-medical-practice
Title: Not the best phone line system
Rating: 3 out of 5
Visited: March 2022
I hardly use my GP but the time I do need to access, it’s frustrating that I can never seem to get appointment. The Phone like system is not best. They have added this feature which if the line is too busy you can opt to keep your position in the queue  and once you are at the front of the queue you will be called back. Today I called at 8:23am and opted for this and by 10:10am I still had not been called back. Surely it does not take 2hrs to reach at the top of the queue. I then had to call the surgery and it took exactly 13 minutes to get through( from position 9 to 1). Unfortunately there was no more appointments left.I would have been better of waiting on the phone from 8am. I may have just got an appointment. Clearly that option does not work and should be removed. I am certain there are a few patients who opt for that option and are waiting by their phone for the call back when their position in the queue is first. 
I am not usually one to complain but it can be very frustrating when you want access to a service that should be giving access and you are unable to get it.
GP surgery review: modality-enki-medical-practice
Title: Stay away if you can
Rating: 1 out of 5
Visited: March 2022
Worst drs ever rude receptionist lying receptionist back chatting receptionist make up storys would stay away from them I made complaint to NHS England about them there say call 8am you do that and you are a line about 100 people in front so u do the call back when u get a call it 12:45pn a d there say no appointments for today what a joke STAY AWAY IF YOU CAN
GP surgery review: modality-enki-medical-practice
Title: Horrible attitude from staff.
Rating: 1 out of 5
Visited: January 2022
I called yesterday to book an appointment for my three year old son, he was playing in the background and shouting and receptionist pretty much said she can't help me if he doesn't stop, and after holding for 50 minutes I did not want her to put the phone down, as she sounded very snappy, and I asked what she expects me to do, he is three years old, he does not understand if I am unable to even explain to him while she's on the phone. OK, got appointment sorted for today at 4:30 over phone. Of course doctor calls 10 to 3pm and I am still working, I asked to call back at 4.30. He called and left voicemail as my phone dropped signal, so call did not even go through. Left a voicemail accusing me of asking him to call at 4.30 and then said - Well, better luck next time.????? What? This appointment is for a child that's only 3 and he genuinely said better luck next time??? Disgusting attitude!!
GP surgery review: the-smethwick-medical-centre
Title: Disappointed
Rating: 1 out of 5
Visited: June 2022
I visited the practice today after receiving a letter from my gp stating can you call the practice to discuss your test results. I have been calling every day 8am for six weeks only to be told sorry have no more appointments. I called the practice today and told them I needed to speak to the practice manager.  Only to told she was on annual leave. I visited the practice and spoke to the receptionist. I advised her of my situation and asked if there was another option as I needed to my results. The way she spoke to me was totally unprofessional and disrespectful. I am in the process of changing the gp I will never step foot in there again…. The receptionist also told me that I will need a blood test for my liver but I still needed an appointment. This has caused me severe stress as I just want my test results. I had to call my sister for support. I am still in shock.
GP surgery review: the-smethwick-medical-centre
Title: Diabetic Happiness
Rating: 4 out of 5
Visited: February 2022
I have an ongoing relationship with Diabetic Specialist and resident Doctor. Both are knowledgeable & helpful, sometimes going beyond their remit to be of help. Latest results are all good, explained in detail & proving we are on the right track. This gives me confidence to carry on.
GP surgery review: warley-medical-centre
Title: Excellent care
Rating: 5 out of 5
Visited: March 2022
I attended surgery to see a GP following an initial telephone consultation. The whole experience was excellent and the treatment I received completely satisfactory.
GP surgery review: warley-medical-centre
Title: staffing
Rating: 2 out of 5
Visited: January 2022
I phoned the practice to ask if I could have travel vaccinations done at the surgery. I was told the nurse was leaving and there wasn't a replacement nurse in place to do them. Surely if a member of staff is leaving they should have a replacement in place before she leaves. As it is now I have to pay over £100 to get my vaccinations. This is out of order as far as i'm concerned. I have been with this practice all my life and I am so disappointed.
GP surgery review: halcyon-medical
Title: Back to the 90s
Rating: 1 out of 5
Visited: June 2022
The practice has removed the ability to book appointments online in advance. They have returned to getting patients calling the surgery at 8 am. This feels like a huge step backwards, which I’m sure is stressful for staff and frustrating for patients.
GP surgery review: halcyon-medical
Title: Blood test
Rating: 4 out of 5
Visited: May 2022
Blood test- general. Great speedy treatment. No problem and friendly nurse. I wouldn’t hesitate on coming again.
GP surgery review: halcyon-medical
Title: No appointments and robotic staff
Rating: 1 out of 5
Visited: May 2022
Absolutely no appointments. Reception staff send you in circles of calling at 8am and checking online without giving you any transparent information about real availability. Leaves you with no choices and no care. Found myself in tears at reception out of frustration over the inability of staff to speak to me like a human being and help me figure out how to get necessary care. When I have gotten an appointment, my experience has been mixed. I found one doctor to be kind, knowledgeable and very helpful. Another was visibly stressed and wanted me out the door without having to take any action. Had to push very hard for a referral. The management at the practice are kind and helpful and are trying to improve the situation, but undermined by understaffing and robotic reception team.
GP surgery review: halcyon-medical
Title: Considerate, helpful, informative
Rating: 5 out of 5
Visited: May 2022
I've been with the Halcyon for well over a decade, now. My doctor is really good; she is positive, but also clear and informative about whatever is wrong with me and the realistic options for moving forward. The staff on reception are very good as well; also clear and unambiguous, and never unhelpful. Tests that are done in the practice (I've had several) are okay and quickly over with. Waiting times are realistic, with the number of patients and people. I do see/hear other patients while waiting and, while most are okay, a minority are unrealistic in service expectation and rude to the staff - I wish people were realistic and didn't do that.
GP surgery review: halcyon-medical
Title: Great service
Rating: 5 out of 5
Visited: May 2022
Great receptionist and doctor and advise I always feel like I am well cared for when I visit my doctors and listened to which I think is very important
GP surgery review: halcyon-medical
Title: Great practice and fast reply
Rating: 5 out of 5
Visited: May 2022
My experience with Halcyon GP has been great. I felt taken care of in the best way possible and the staff there were very kind and their reply fast.
GP surgery review: halcyon-medical
Title: Not a good practice
Rating: 1 out of 5
Visited: April 2022
The admin and the reception staff along with the booking system is letting down wonderful team of doctors. 
1) hard very hard to get appointments 
2) rude reception staff
3) charges for everything like sick note or any letter u need for your work or anything
GP surgery review: halcyon-medical
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2022
I was received efficiently and saw the doctor who advised to come for an examination. Everyone was very helpful.
GP surgery review: halcyon-medical
Title: Unreliable
Rating: 1 out of 5
Visited: February 2022
It’s so hard to get an appointment , I was going through a medical crisis.I called for 3 days in a row at 8am , the first day I wasn’t attended to till after 1h30 minutes and was told there’s no appointment. 2nd and 3rd days I spent 2 h 30 minutes on the phone and still didn’t get a response I was 7th in que when I called and then I eventually became 2nd and I was never attended to. I had to get a private GP , I was dealing with haemorroids which I was treated for but came back and my complaint wasn’t taken serious. I have so many more issues but I’ll just go register to another GP because this is the worst. I could be dying and they still won’t attend to me. The fact that you have to call that day at 8am and there’s no way to book online or anything. The doctors are very kind and they listen to complaints and carry out the due treatments for everything necessary.
GP surgery review: halcyon-medical
Title: Worst GP Experience Ever
Rating: 1 out of 5
Visited: February 2022
Want to see a doctor? Well, you'll need an appointment. No turn-up and wait system for people who are in need of being seen urgently.

How do you get an appointment? We use four phones and call in a staggered fashion - 07.59 and 20 seconds seems to be the sweet spot. Try calling at 8 and the queue is full. Call later in the day and they've run out of appointments. 

I'm sure this will change once the COVID restrictions go away. The pre-recorded message will be shorter. Therefore, if you are reading this in 2023 or beyond try 07.59 and 30 seconds. 

Halcyon - When you get around to reading this, bear in mind it is "apologise" not "apologies" you need in your copy and paste reply. You know, if you care.
GP surgery review: regis-medical-centre
Title: Poor practice
Rating: 1 out of 5
Visited: October 2023
Rang in 8am 60 in the queue by 9am no appointments or ring back. Unable to book a future appointment. Answer machine gives incorrect advice. Please do not reply to my review saying call duty manager advising its relating to a review. No its not its relating yo the service we are receiving that is not fit for purpose not your reviews!
GP surgery review: regis-medical-centre
Title: Appalling practice
Rating: 1 out of 5
Visited: October 2023
I called at 8am was number 60 in the queue. Went to reception at 8.20 am all appointments gone full capacity. No one in the waiting room. Asked for appointment to be told got none call 111. Absolutely disgusted with the gp will defi6be moving to another practice. Avoid if you can.
GP surgery review: regis-medical-centre
Title: Booking, calling system not fit for purpose
Rating: 1 out of 5
Visited: October 2023
The new Anima system is awful, as others note you log on for 8am and it's in red noting no more requests. Calling is a joke, I waited 1h 7 mins then got cut off at no 5. I have spoken to others who feel this system was a real step backwards. Not enough staff taking calls, wait times are crazy. Really fed up with the whole thing. I think the best way is turn up at 8am in surgery, then you may stand a chance. I feel this issue needs addressing.
GP surgery review: regis-medical-centre
Title: Awful awful awful
Rating: 1 out of 5
Visited: October 2023
You can only get an appointment by either queuing at 7:30am or phoning no later than 08:02.  If you're at work at that time you have no chance as bookings are gone by 08:10 and nothing is ever free after.  Broken system, uncaring staff.  Absolutely terrible service
GP surgery review: regis-medical-centre
Title: System not fit for purpose
Rating: 1 out of 5
Visited: September 2023
Shocking, for no reason given medication was removed from my partners repeat medication. Rang in to be told login with Anima, tried the next day at 8.00am, not appointments, told ring 111, rang, gave the runaround all day, managed to get on prescription but not the other. Rang in the morning ‘computer says no’ went into surgery, no help at all. I am sick of complaining and told to ring 111, even when I have had asthma attacks, ring 111. Should I just register with 111? Your anima system is useless, not fit for purpose and should go.
GP surgery review: regis-medical-centre
Title: not fit for purpose
Rating: 1 out of 5
Visited: September 2023
unable to get a medical call  been trying for 3 weeks  . wed 13th thur 14thfri 15th last week  mon tue wed this week  anima is not opening for medical  but admin box opening  have been on at 8am & by 8.03  medical box just changing to next day ,spent 1hr.25mins on phone on thur 14, ,just to be told nothing today try tomorrow  or if worried go to russells hall or sandwell centres, when all you ask for is to speak to a doctor, this practice has been getting worse since it joined into yhp , but has become terrible since anima introduced
GP surgery review: regis-medical-centre
Title: Practice is a joke
Rating: 1 out of 5
Visited: September 2023
2 days running at 8.01 am the anima site is saying no availability to try next day. At 8.02 i tried to ring was 80th in queue waited 55 minutes to be put through to be told had reached capacity to try tomorrow, or go to surgery at 8am tomorrow to try !! Even though im unable to drive due to a knee injury which the receptionist was aware of. I have used this Doctors since I was born but I am now looking at moving, the whole system is a shambles
GP surgery review: regis-medical-centre
Title: Absolute Joke
Rating: 1 out of 5
Visited: August 2023
This place is a joke. Ever since it was taken over by "Your Health Partnership" it has really gone down hill. It is almost impossible to get an appointment for a call back over the phone and online is just as bad. I have been with this surgery since I was born and they were great untill Health Partnership took over. Now there seems to be no real care!!