janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: pulborough-medical-group
Title: Helpful and informative
Rating: 5 out of 5
Visited: September 2022
Due to unforeseen doctor Illness, I expected my appointment to be cancelled, but receptionist called early morning to tell me another doctor would see me later the same day
I outlined my symptoms to this doctor, and he clearly explained what might be causing these symptoms, and the various treatments, once a diagnosis was confirmed.
He was impressively knowledgeable and I really felt comfortable with the advice given, and the next steps outlined and required follow up.
The whole process was seamless and well organised, and everyone I met was polite and helpful.
A great experience
GP surgery review: riverbank-medical-centre
Title: Very good service
Rating: 5 out of 5
Visited: September 2023
Compared to other peoples problems with other health centers, I rate myself very lucky to be served by the Riverbank Health Center and always get an appointment by the following day and am treated with friendly care.
GP surgery review: riverbank-medical-centre
Title: Wonderful practice
Rating: 5 out of 5
Visited: September 2023
From the time the call is answered the reception staff are most helpful and friendly. My Dr is exceptional in her approach to my complicated medical history.
GP surgery review: riverbank-medical-centre
Title: Lovely practice
Rating: 5 out of 5
Visited: September 2023
The staff are always friendly and very helpful. Can always speak to or see a doctor the same day when it is necessary.
A few days if not Important.
GP surgery review: riverbank-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: September 2023
I recently came in with a problem and I was very impressed with how thorough I was checked over, and tests recommended.  The GP was spoton with the diagnosis from the beginning and I'm now on treatment. Thank you for doing a good job and caring for your patients.
GP surgery review: riverbank-medical-centre
Title: Wonderful practice
Rating: 5 out of 5
Visited: September 2023
I’ve always received the very best service at Riverbank Medical Centre and have no complaints whatsoever about any of the services it provides. We are extremely fortunate in Midhurst to have a very caring team looking after our wellbeing. My ’family’ GP was consistently in service for 29 years and I was with one before that for 11. I’m feeling hopeful my new GP of the last 2 years will also stay long term as he has already shown the best qualities needed for filling the position a long standing family doctor needs. All the support staff in the medical room are incredibly kind and helpful as are the receptionists. 
We are also fortunate to have a good system in place for making appointments and although may need to wait a day or two to speak to our own GP or may need to call back another day for non emergencies it really does work overall. 
Thank you everyone at Riverbank for all that you do.
GP surgery review: riverbank-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
After my triage request I got a callback within 2 hours and was offered an appointment same day. An all-round excellent service.
GP surgery review: riverbank-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: August 2023
The receptionist was great with good communication. The Nurse was great with good communication and chatted to me. I was seen on time and not rushed at all.
GP surgery review: riverbank-medical-centre
Title: Great Service Once More
Rating: 5 out of 5
Visited: August 2023
Booked routine appointment with nurse, appointment offered that afternoon, excellent. Also requested that my medical records were updated with some work related information, did this online. Less than 24 hours later, received a text from admin stating that this information will be passed to my GP to annotate my records. Brilliant Service…
GP surgery review: riverbank-medical-centre
Title: Kind and caring practice
Rating: 5 out of 5
Visited: August 2023
I have never ever had a bad experience or treatment always exceptional care from all of the doctors and nurses
GP surgery review: seaford-medical-practice
Title: Not what it used to be
Rating: 2 out of 5
Visited: October 2022
Sadly the care from this once wonderful surgery is now practically non existent. I have long term health problems and once felt very well cared for. Now it's practically impossible to get an appointment or call back from your GP, I'm currently waiting 6 weeks to speak to my own GP via telephone. The excuse used is covid but this makes absolutely no sense to still be using that as an excuse for the state this practice is in.

It gives me anxiety just knowing I have to phone them as the appointment booking system is a nightmare. One hour in a queue to be told no appointments available. 

I'm left feeling anxious that the medical support system I once had is no longer there. 

If I had any other choice but to stay registered with this surgery I'd leave immediately, unfortunately I'm stuck with this low level of care.
GP surgery review: seaford-medical-practice
Title: Doctors Letter
Rating: 4 out of 5
Visited: September 2022
Had to get a letter from GP stating fitness to drive as over 80 and needed to hire a car. Letter at reception but had to pay £40 for two letters for myself and husband. Could not pay by card, had to pay direct to bank or by cheque, fortunately had chequebook. Paid but not allowed to take letter until cheque cleared. So two visits to surgery just for two letters. Receptionist v. pleasant and apologetic. However a waste of her time and mine.
GP surgery review: seaford-medical-practice
Title: Awful management
Rating: 1 out of 5
Visited: March 2022
Gps and Nurses are lovely, if you are ever able to see them. The way the practice is run is a complete disaster and failing the local community. I have been waiting over 4 weeks just to try and book a phone appointment with my GP but continue to be unsuccessful booking one. The admin side of this practice needs a big shake up.
GP surgery review: saxonbrook-medical-centre
Title: Poor practice
Rating: 2 out of 5
Visited: January 2023
To be honest I'm not sure how to begin this review because it seems that everything regarding help for your illness or condition is blocked in one way or another it's almost impossible to speak to a doctor or clinician & the difficulty in obtaining help is unbelievable you could literally die while awaiting help , I'm sure that every doctor is busy but push buttons & phone options are not the way to treat the sick .
When you are unwell & unable to move very far being sick you don't expect to be advised to go to a walk in centre for help when you have just explained you can't move .
GP surgery review: saxonbrook-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
My experience is very good,  all the staff is kind.  They are always considered my health situation and help me all the times that i need.
GP surgery review: saxonbrook-medical-centre
Title: Very helpful
Rating: 4 out of 5
Visited: July 2022
Seen for a review end of July with nurse very helpful and polite , as all the Drs I’ve seen over the past few years ! Receptionist always try to help if they don’t know the answer they will always get back to me within 24 hrs  .thank you
GP surgery review: saxonbrook-medical-centre
Title: Missed call
Rating: 1 out of 5
Visited: July 2022
I received a missed call at 12.43 today (04/07/2022) no voice message left.... I finally manage to speak with a member of staff @ 17.58 and asked why I had received the call and why no message was left the call was to make an appointment for a smear ( usally done by text ) and they are not allowed to leave messages . So they are happy for patients to worry themselves sick as to why the Doctors are trying to contact them than leave  simple message ie, Don't worry only trying to make you an appointment for xxxx, or don't worry nothing serious I'll call back. I then asked to speak to the Practice Manager and was told (in my opinion ) quite abruptly no if  I want to speak with them then I'm to make a complaint.... really is this how things work now ?  I understand both sites are closed from12.3pm tomorrow for urgent training maybe you should look at your procedures as well. Its my birthday today thank you ruining it by leaving me to  worry all day
GP surgery review: saxonbrook-medical-centre
Title: No appointment.
Rating: 1 out of 5
Visited: July 2022
We are very unhappy & very worried as It was bad enogh to try & get an appt before  the new online appt system that started 18th July 2022. Now impossible my Husband has tried to get an appt just b4 on 14th July 2022 was told to want till 18th July 2022 - Why? - To look at a lump! but no good, cant even get the online  requst answered prop was told to submit it again - why? So let's hope its not cancer. Will have to go to a walk in center! its a disgrace, absolute digrace & so very stressful I feel we are living in a third world country. i hope the Gps/staff at the surgery revolt to there unrealistic employers who make these changes - as we are people not pye charts! People are of high risk & i fear some will die from this ridiculous change which has gone from bad to very much worse/impossible to get a  appointment situation. Someone needs to reviwe the whole thing & start again.
GP surgery review: saxonbrook-medical-centre
Title: Great HRT knowledge and support
Rating: 5 out of 5
Visited: June 2022
I have seen 3 different female GPs at the surgery over the last year or so to discuss menopause symptoms and treatments. All 3 GPs have been outstanding with their knowledge, understanding, patience and support. They’ve worked with me to find the type of HRT best suited to me, and I have always felt listened to and respected.

As far as knowledge and treatment for menopausal symptoms goes, I cannot rate this surgery and it’s GPs highly enough.
GP surgery review: saxonbrook-medical-centre
Title: Dissatisfied
Rating: 2 out of 5
Visited: January 2022
My husband and I are really fed up with Saxonbrook, my test results have been sent from East Surrey hospital to my GP .....not arrived apparently and a referral for cataracts operations sent from opticians for my husband  ....not arrived apparently. We are fed up chasing back and forth to get these things sorted. That is just two of several things that have gone awry recently. What is happening?
GP surgery review: saxonbrook-medical-centre
Title: Very grateful
Rating: 5 out of 5
Visited: January 2022
I am very grateful to be a patient at this practice and receive the excellent care from both clinical and non-clinical staff. I needed help today and was called back in no time and medication issued. The reception staff always go above and beyond to help which is so much appreciated especially in the current climate. Thank you to all at Saxonbrook.
GP surgery review: saxonbrook-medical-centre
Title: excellent staff
Rating: 5 out of 5
Visited: January 2022
My elderly Mother is a patient at this practice and when I call re test results and appointments on her behalf, find the staff very helpful, friendly and professional. yes it takes a time to get through on the phone understandably as the surgery has staff on sick leave and shortages but the staff are doing their best. The Doctor that has looked after my Mother has an understanding manner of her age and independence
My Mother has been seen in person and care excellent
Thank you to all the staff
GP surgery review: havenshealth
Title: Blood Test Appointments & Wrong Location Given
Rating: 5 out of 5
Visited: November 2022
Hello
This is not so much a complaint but a request for more care & consideration. 
I regularly have blood tests to check my main organs are functioning properly, inflammation, iron, vitamin D etc because i take a large cocktail of drugs to manage my illness.  This is done every 2 months. 
One of the improvements I appreciate is that the surgery ring ne to make the appointment now rather than me remembering to make the appointment. 
However, what i don’t appreciate is when i am given the location of my blood test it is often the wrong site. It will be either the Meridian or Rowe Avenue. Every time i speak to the appointmakee, i confirm the location and say i’ve been sent to the wrong place before. The appointment maker will confidently say yes it is the location they have given me. The last time she called regarding the appointment, i checked the location and she appeared annoyed that i questioned her. 
Thus morning i turned up 10 minutes early at Rowe Avenue and was told it’s definitely not there but Meridian. This is all annoying and inconvenient. Especially, when stuck in school traffic and have to get to work on time. 
So please can the appointment makers be accurate and courteous when making appointments for patients. It’s not difficult to get things right.
GP surgery review: havenshealth
Title: No appointments
Rating: 1 out of 5
Visited: October 2022
Monday 101 calls not answered
Tuesday 30 calls not answered
Wednesday spoke to pharmacy still no appointment
Thursday 40 calls got through; no appointments available try again at 2pm. I have been taking the same medication for 12 years with no problems, but moved to a new town/doctors who have flatly refused to acknowledge my previous doctors and have put me through hell with new medication that does not work and now forcing me to go to A & E for help!!
GP surgery review: havenshealth
Title: Dissapointed
Rating: 1 out of 5
Visited: October 2022
I tested positive for covid…I  phoned the surgery and got an appointment immediately and was prescribed antibiotics and to call back if I needed. 
 I called the next day and was told curtly that it was for medical emergencies only …feeling panicked as I was trying to keep this under control and stay out of hospital…the receptionists are always so helpful ..
Unfortunately not the one I spoke to on that day ! felling vulnerable and helpless…
GP surgery review: havenshealth
Title: Reassuringly efficient.
Rating: 5 out of 5
Visited: September 2022
From receptionist to doctor to pharmacy. Flawless. The doctor was how  you'd wish a doctor to be and the receptionist was most kind and considerate. Thank you all.
GP surgery review: havenshealth
Title: cannot get an appointment - ever
Rating: 1 out of 5
Visited: August 2022
I have tried to get an appointment with Havens Health surgery for over a year now. You can rarely get through on the phone. The phone lines are often down, awaiting repair, then on the rare occasion you do get through the appointment is in 2 wks time. We have had to do 2 trips to AnE for my partner and then my daughter because of not being able to get an appointment, it looks like we're about to do a 3rd trip for myself. I have had to get flu and covid jabs from our chemist as you cannot get through to book anything. It's impossible to book a smear test when apt are 2 wks in advance and I have irregular periods, mines over a year overdue now. I guess nothing will change until someone dies. AnE should not be an alternative to getting a doctors appointment, but that is the reality for Peacehaven and Telscombe Cliffs residents since 2 surgeries in our area closed during the last few years. Appalling service due to cuts and can only assume its down to our conservative government.
GP surgery review: havenshealth
Title: Good Health Practice
Rating: 5 out of 5
Visited: July 2022
I have had to use the services over the past few months. Always get an appointment or GP call back. Sometimes there is a queue on the phone system but the call back works a treat. The receptionists, GP,s, Health Assistants and all the staff have been so kind and helpful to me. I am so grateful to them all for all the care they gave given to me.
GP surgery review: havenshealth
Title: Ignore what you may read on social media
Rating: 5 out of 5
Visited: June 2022
I've had cause to use the surgery for myself and my son over the last 2-3 months. I've always been offered a same day appointment, either face to face or via a telephone consultation. The callback service worked very well, but clearly with a larger community being served, the demands on Doctor services will make for extended wait times. We have been offered a Saturday morning appointment with a GP and we were seen on time and given plenty of time to discuss the issue. Nothing seemed like too much trouble.  Reception staff are friendly and welcoming in my experience, although working under extreme conditions. All were a credit to the practice in my experience. Ignore what you may read on social media.
GP surgery review: havenshealth
Title: Awful
Rating: 1 out of 5
Visited: May 2022
This practice should close down. Complete and utter deception to the public. After trying a number of days by coming In early, almost the first person, and being on phone from 8 AM, the only reply is “we only have emergency appointments left.”
GP surgery review: havenshealth
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2022
Havens Health is my local GP practice here in Peacehaven. Like all practices they have had a challenging during the pandemic. The practice has responded positively to feedback following difficulties with their phone system and are now providing an excellent service booking appointments and the organisation of the practice is exemplary.  Most important to mention is their wonderful staff caring, compassionate and hardworking. Thank you.
GP surgery review: downlands-medical-centre
Title: Disappointing
Rating: 1 out of 5
Visited: October 2022
I am a carer my husband has dementia.  I Telephoned at 8.30 and waited 1hour 40 minutes to arrange an appointment for my husband but was only to be told there were no appointments left and my choices were to ring again the next day or ring 111. If I rang next day there was no guarantee I would wait again on the phone without success
GP surgery review: downlands-medical-centre
Title: Extremely frustrating phoning in
Rating: 2 out of 5
Visited: September 2022
I needed to call in but was in the queue for 1hr 50 mins. I started at no3 and was no1 for an hour. Your previous responses state you are over stretched and at max staffing levels to receive calls. These are blatant lies and excuses. How can you be at max staffing levels and not be able to deal with 3 phone calls in 2hrs? Your automated message states (every 10 seconds) that my call is very important to you, obviously not!
GP surgery review: downlands-medical-centre
Title: My Parents Surgery Needs Great Improvement..........
Rating: 2 out of 5
Visited: August 2022
My review is not about the staff or medical practitioners.  Phoning into this surgery is a major problem as you have to wait about 40 minutes each time.  It is very off putting. I am not a patient at this surgery and would not want to be because of the former.  I have to phone them on behalf of my very elderly parents who have medical issues.  The outgoing message is over a minute long before you can speak to anyone, my own surgery answers my call in 20 seconds. Big difference.  In waiting for my previous calls to be answered, I've started at no.26 in queue, when I have reached no.1 I have then had the phone put down and then on the hook.  Today I gave up after 20 minutes, and then tried again only to wait on a different line for another 25 minutes.  It has happened numerous times. The Reception clearly needs more staff but at any rate needs re-organising. The place also needs updating, there's a sense of things being "antiquated". The staff, GP's and nurses/nurse specialists are great though.
GP surgery review: downlands-medical-centre
Title: Shameful
Rating: 2 out of 5
Visited: July 2022
When contacting the surgery like everyone else I had to queue I was number 32 when I joined Eventually when I did get through this I explained the problem I had with receptionist told me that The doctor would phone me back the following day any time during the day I sat in all day waiting for his call back they did not contact me there seems to be a problem in the surgery and I need to sort it
GP surgery review: downlands-medical-centre
Title: Thank you for help with prescription
Rating: 4 out of 5
Visited: June 2022
negatives 55 min to try and get through on general line
Positives - prescription help with emergency script fantastic by staff once got through many thanks
GP surgery review: manor-park-medical-centre
Title: Doctor appointments and after care non existent.
Rating: 2 out of 5
Visited: July 2022
Went through major surgery this year.  

Was told by the hospital that as part of my recovery my Doctor/Surgery would assist with everything needed to include checking the wound, nutrition, recovery, what to expect next etc.

Is the last 8 weeks I have seen the nurse several time for the bandage, when I asked about seeing the doctor re nutrition, what to expect next the Doctor response has been ‘later’. The only thing I have managed get from the doctor is a referral back to the hospital for a further blood test.

I’ve had to learn from the internet and decipher the good from the bad advice.
GP surgery review: victoria-medical-centre
Title: Phone systems cut you off!
Rating: 1 out of 5
Visited: June 2023
This morning got though to recorded message 4 times only to be cut off when I press 1 for appointments. This has happened ever time over the last couple months. I have mentioned this to receptionists and the doctor. This is not due to staff shortages, this is technical problem with the phone system and should be fixed. By the time you get to speak to a receptionist you are in a very frustrated mood and highly stressed. Fix Your Phone System!
GP surgery review: victoria-medical-centre
Title: Brilliant practice
Rating: 5 out of 5
Visited: March 2023
My doctor is absolutely amazing. She always has time to listen and explain. It is a pleasure to go there. I’m not normally a fan of health facilities but VMC are an exception.
GP surgery review: victoria-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: March 2023
I'm glad this practice is near to my place, very kind and caring doctors and all the other staff.
Brand new building and super clean .
From receptionist to all the clinical staff very professional and caring.
GP surgery review: victoria-medical-centre
Title: test results
Rating: 1 out of 5
Visited: February 2023
Twice in the last few months, when dealing with ongoing medical problems, I have been sent a text asking me to speak to my doctor regarding my test results.  On both occasions when I contacted the surgery they were unable to offer me a telephone appointment with my doctor who had requested the tests, even though she had available appointments on the following 2 days. I was then unable to procure an appointment with that doctor when phoning first thing in the morning as all appointments were already allocated. So I  had to resort to arriving at the surgery well before the 8 oclock opening time to satisfactorily get a telephone appointment on that day with the doctor. Surely it should be possible to make an appointment with a Doctor who has requested you contact them when they have a available slots on a future date rather than having to try everyday to get a same day appointment until you are successful. It wastes the patients time and the surgery staff time every time you are unsuccessful. Also being offered the possibility of seeing a different Doctor to my mind creates additional work. It would make for more  effective continuity of patient care and mean that another doctor would not have to spend valuable time rereading notes and checking details with the patient.
GP surgery review: victoria-medical-centre
Title: great practice
Rating: 5 out of 5
Visited: February 2023
Receptionist are polite and very helpful . when requesting Dr call they call when they say they will .
This is by far the best surgery i have ever been with .
even at busy times i have been able to talk to receptionist and they have dealt with my query in a very positive manner and have always been very helpful.