janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: twickenham-park-medical-centre
Title: Worst place ever
Rating: 1 out of 5
Visited: July 2022
I called this morning for an appointment , I was asked by the receptionist what’s the reason I called for, she told me the Gp will call me back. I waited and when she called she was rushing me, and asked me about Covid symptoms which I did not have . She told me to check my blood pressure which I said I don’t have the equipment and she say go buy yourself Vitamin D over counter . My question is why do I have to self check, she is there as my Gp I am not a Doctor, she is not interested in even checking my vital signs but tell me to go and get vitamin D, self sick note certificate. And the way she speaks make  me feel stupid and she just cut the call. She does not care at all, let alone her receptionist, I had to explain myself again as to why I book for blood test. The receptionist told me who said I should book for bloods because there is no such information from the doctor’s notes. It was such a bad experience. You call your Gp for help instead you are told it’s Do it yourself , why is she there? Or she is there for certain people that I don’t fall under their group?
GP surgery review: clifford-road-surgery
Title: No empathy
Rating: 1 out of 5
Visited: August 2023
Reception staff are shocking.
Wait around 30/45 mins on average to get through.

When you do eventually get through they just say you will get a text on your mobile and will need to fill out a form?

I wanted an appointment with my doctor, but was sent a link with no form to it.

Walked to the gp, and explained this to receptionists, get a text later that day saying they will remove me from the gp because I was verbally abusive?

They have cameras in the GP. Please look back at the footage.

I have now moved on to a new GP.

Feel really awful and extremely sorry for the people who are stuck here, this surgery should be closed down, the duty of care to its patients is shocking. There is no empathy for their patients what's so ever.

Looking at the reviews you have so far it shows what a bad surgery this place is.

Maybe if you changed all the receptionists this place may still have a chance.

Avoid!
GP surgery review: clifford-road-surgery
Title: Terrible. Feel sorry for the patients who attend this GP.
Rating: 1 out of 5
Visited: August 2023
The receptionist alone might be one of the rudest people I have ever spoken to. Called at 8:02am for an emergency appointment after already speaking to 111 during the night. Told the receptionist this. She refused. I asked for a phone consultation or if I can just send the videos of my symptoms to the doctor.. she said no. Said I should call again next week. 
Hung up the phone on me. Then when I called back she put me on hold for 28 minutes. I felt so belittled and awful. Such a terrible way to be treated when you are looking for healthcare. 

I am so sorry for anyone who has got stuck at this GP. I am moving GPs, I cant take this anymore. This place should be closed.
GP surgery review: clifford-road-surgery
Title: Horrible reception staff
Rating: 1 out of 5
Visited: July 2022
The reception staff are extremely rude. They never answer the phone. On one occasion I walked in the surgery with the phone ringing on my mobile and I could see the reception staff were have a chit chat and not answering the phone. This is disgusting and very disappointing. I hope the surgery can change the staff. 

Also I needed a blood test and they said they are short of needles and the reception staff declined me on a blood test even though the doctor had asked me to get one at the reception.

Absolutely disgusting.
GP surgery review: cranford-medical-centre
Title: Bad practice
Rating: 1 out of 5
Visited: May 2023
Waiting for 25 min to answer the fone and after that the receptionist don’t know nothing completely useless will look for another place
GP surgery review: cranford-medical-centre
Title: Incredibly difficult to contact.
Rating: 2 out of 5
Visited: January 2023
At many times you may call this practice and wait over 45-60mins to get through when there are 3 people in the queue. 

At other times the phone line simply does not ring and disconnects you. It is very frustrating.
GP surgery review: cranford-medical-centre
Title: Best GP Practice
Rating: 5 out of 5
Visited: March 2022
After a long time, I recently visited my GP Practice. It was my first face to face appointment with one of the doctors and I am very impressed with his approach to the patients. He really took his time to explain my conditions with me as well as my treatment options and medications. I am quite happy that another good doctor has come in my Best GP Practice.
GP surgery review: cranford-medical-centre
Title: Caring team
Rating: 5 out of 5
Visited: February 2022
I attended Cranford surgery for routine blood pressure check up and HCA advised to see GP.Within few days ECG & cardiology referral was done and Telephone consultation done by GP to explain the results. 
I am very satisfied with the service provider by surgery.
GP surgery review: crosslands-surgery
Title: Unbelievable
Rating: 1 out of 5
Visited: January 2023
I have been a patient at this practice for over 20 years and have constantly been battling with the reception staff. The lack of care and compassion towards patients is second to none. Every request, whether it be an appointment or a sample, seems to be the biggest inconvenience ever known to man. The only reason I have continued to take my family to this practice is because of the doctors but this surgery should really be reconsidering their front of house staff’s capabilities, customer service and care. Patients already feel vulnerable and anxious, there is no need to be belittled and dismissed when trying to seek help.
GP surgery review: crosslands-surgery
Title: Failing surgery
Rating: 1 out of 5
Visited: May 2022
Twenty years ago the crosslands surgery was an amazing practice however it has now become a failing service.
Since the pandemic the Crosslands surgery has switched to online or telephone consultations as a first point of contact. The problem I have experienced on many occasions is despite registering through Econsult or getting through on the telephone to make an appointment, a doctor has rarely called me back on the same day. This year I have suffered with tonsillitis, issues with peri menopause and now a foot infection. On each occasion I followed the correct protocol and waited for a gp to call me back. I have been told a Gp will call back in one or two days. Each time I have needed to be seen and to be given some medication. If this had actually taken place my condition in each instance would not worsen. However because I’ve just been left to figure it out myself with no GP call back , I have ended up having to take days off work due to not feeling well and having to chase up the Gp callback myself.
I strongly urge this practice to get back to its original good practice standards. This means doing face to face appointments and having a duty of care for each person who calls in. Some training needs to be given to the reception staff who’s first words are always’ there are no more appointments’ . I honestly don’t know who is getting these appointments as they are always already gone when you call at 8am and 4pm. 
Perhaps reflecting on how you can make patients have a better experience  might be needed. A refresher on patient care and needs , needs to be the focus.
Please look into these issues and take them seriously as I for one think you could improve your service.
GP surgery review: firstcare-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
Very caring, friendly & helpful.

They went above and beyond to diagnose the issues and help me achieve better health.

Much appreciated.
GP surgery review: firstcare-practice
Title: Good service
Rating: 4 out of 5
Visited: January 2024
Yesterday l requested a repeat prescription for all my maintenance medications.
This was sent to my designated pharmacy within hours, and today l picked them up.
I am very grateful
GP surgery review: firstcare-practice
Title: Fast prescription
Rating: 4 out of 5
Visited: December 2023
I visited Gp for my child,and have been prescribed meds,requested them to deliver my presciption soon as i was in an emergency situation,Gp did within ten minutesof consultation .I was really delighted aboutthe response
GP surgery review: firstcare-practice
Title: Great Practice
Rating: 5 out of 5
Visited: December 2023
Staff is very good, GP doctors are reachable and comfortable to ask anything but it is taking for the appointment in phone and time is very limited like only 2 hours are allocated for the appointments. Please recruit specialists to deal any complex medical issues , but still doing great practice please continue the work.
GP surgery review: firstcare-practice
Title: Amazing practice
Rating: 5 out of 5
Visited: November 2023
Very professional practice. Everyone at this gp surgery are motivated to contribute towards it success. I'm am happy and grateful that they are my practice as they are simply amazing.
GP surgery review: firstcare-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
They take good care of me. I am in constant need of a GP as I am on life support medication. The practice is very close and conveniently located. I rely on my practice for my health.
GP surgery review: firstcare-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Alway quick to answer phone. Also online service is very quick excellent service. Also the practice give a lot of information about all health services.
GP surgery review: firstcare-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
I am fully satisfied with their knowledge and service. I will highly recommend this practice to my family and friend. The staff and doctors helped me to overcome my problem.
GP surgery review: firstcare-practice
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
The GP and the staff are very helpful and responds the queries and medication requests really quick. Very impressive
GP surgery review: firstcare-practice
Title: Worst service
Rating: 1 out of 5
Visited: November 2023
I got the appointment 15mins back and when i reached the GP 7mins late they cancelled my appointment stating I’m late but the day before I had an appointment and i waited for half n hour then they were ok. This is pathetic changing the rules as per there convenience and not considering the patients issue is not cool at all
GP surgery review: hmc-health-heston-great-west
Title: Terrible practice
Rating: 1 out of 5
Visited: October 2023
I was unable to book an urgent blood test appointment that the GP requested. I clearly explained to the GP that the receptionist would not book it within 2 days and I was absolutely right. I was told by the receptionist to wait because need to confirm with GP, waited 25 minutes and left without the appointment as I had to get back to work. The service at the surgery is appalling.
GP surgery review: jersey-practice
Title: Taken Off The List Without Being Informed
Rating: 1 out of 5
Visited: July 2023
I have mobility problems as well as other ongong health conditions. 
I went to log in to the Online System to check things and I could not log in? I called the surgery and was told by the recptionist that I had been removed from their list of patients. They said that a letter was sent to me but I did not receive such a letter. Why didn't I also get a text from them about it? I am totally disgusted after being with and trusting the same GP for almost 20yrs.
GP surgery review: jersey-practice
Title: Deplorable service
Rating: 1 out of 5
Visited: April 2023
Dreadful customer service and insufficient opening hours]. Heston Health Centre is woefully over-subscribed in a shoddy, uninviting building which is no longer fit for purpose. A plan to demolish and rebuild came to nothing a few years back.  Be prepared to take an hour or two out of your working day just to try and book an appointment when you call the practice at 8 a.m.
GP surgery review: jersey-practice
Title: Poor service
Rating: 1 out of 5
Visited: February 2023
Admin have been dismissive, just telling me to wait all day and that I would get a call. Doctor involved did not even bother to call and just shifted the urgent appointment to a later date with no communication. Would not recommend.
GP surgery review: jersey-practice
Title: Cant contact the GP
Rating: 1 out of 5
Visited: January 2023
Website isn't working
No E consult available
I've been ok hold for 40 mins and keep getting told the wait time is 4 mins.
Can't book an appointment from the front desk
How is anyone supposed to get an appointment?
GP surgery review: jersey-practice
Title: Impossible to book a Diabetic apmt with Doctor
Rating: 1 out of 5
Visited: April 2022
I went to see the diabetic nurse last week. She advised me to make an apmt with the doctor before I left the surgery. I walked to the receptionist and asked for an apmt. I was advised that there was nothing on the system regarding this and was asked to wait whilst she spoke to the nurse. I waited over 30 mins and explained that I needed to leave as I had to return to work. The receptionist advised me to call in the morning. Nearly a week later and I still havent been able to make an appointment over the phone. I keep getting told that I need to call at 8am as the appointment slots get taken up quickly. It's not always possible to call dead on *am as i am in work by then. There have been times where I'm number 30 in the queue!
I have reached the point where I just cant keep calling any more as it's affecting my mental wellbeing and I am in a bad mood all day long. This is causing undue stress. 
I noticed how new patients are still registering at this surgery. I felt like telling them to try somewhere else as you can never get an appointment at this place. 
The receptionist is friendly enough but looks to be new and inexperienced. 
The practice needs to make changes urgently as keeping patients waiting and affecting their wellbeing is surely not what the NHS want.
GP surgery review: medical-centre
Title: Top Class 5***** Medical Centre & Great Service
Rating: 5 out of 5
Visited: September 2023
Dr who treated me  is just great with loads of experience and knowledge. With the symptoms only she knows what can be health issue. ( I saw lots of doctors/practitioners do the symptoms google search and then only suggest what can be the problem with health )
When she sends referral for scanning then me and my family gets any scanning real quick that makes her very influencer person and she knows what is urgent and what can take time.
Dr at this  deserves best GP award by NHS if you have one please give her and One award to Medical Centre as best surgery.
Dr also really helpful
Really felt important person at this surgery as compare to other surgeries in Hounslow area as lots of my friends and family get bad experience and don't usually gets quick appointments but in this surgery they will accommodate you if its urgent requirements.
All the staff and nurses and everyone really helpful and kind.
GP surgery review: skyways-medical-centre
Title: Not great experience
Rating: 1 out of 5
Visited: August 2022
The surgery is extremely unfriendly when you walk into the practice the staff don’t greet you with a hello and send you to an automated patient check in. 

The reception staff are very rude including the practice manager and they don’t have the patients best interest however try to cover up their own mistakes.
GP surgery review: skyways-medical-centre
Title: fantastic
Rating: 5 out of 5
Visited: June 2022
what a fantastic service. Staffs are very efficient, knowledgeable, polite and extremely helpful. The receptionist/admin lady was very helpful too. The doctor was very thorough with us.  I am very pleased with their service.
I am moving my whole family to this GP now.
GP surgery review: skyways-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: June 2022
The doctor that treated me was very professional, thorough yet human and showed a great deal of care and empathy to me. I was looked after very well. The staff are friendly, efficient and caring. The surgery is clean and well kept. This is one of the best practices for miles.
GP surgery review: skyways-medical-centre
Title: Not recommended
Rating: 1 out of 5
Visited: March 2022
A decline in quality the last years I do not thrust the quality of the services anymore. A have asked for appointment to specialist at the hospital The doctor said he would write a referral but I did not got any answer similar and other things have happened at other occasion's. like staff was not available at agreed time. I do not have a good feeling when you visited the clinic.
GP surgery review: elmbank-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: November 2023
I have only been with this practice for a few years having left my previous surgery after a lifetime with them due to them becoming nothing more than a signposting practice who never wanted to see or speak with me.
Due to recent poor health I have had the need to see or speak with a Doctor on a few occasions. 
Not only have I been able to access my Doctor with ease but the service and attention to detail has been excellent.
I felt I had to write this review due to the amazing service I received today.
I have done something to my shoulder and been in a lot of pain, pain killers and rest just not sorting it out so I called them this morning about 8.20am, and following a conversation with the lovely receptionist, I was given an appointment.
By 10.30am I am back home having already seen a Physio! I doubt you would get great service like that even in the Private sector. 
In today's world when the GP's are so busy I feel very lucky to have found this practice, I really couldn't ask for more and I am so glad I made the switch from my old practice.
Thank you Elmbank Surgery!
GP surgery review: elmbank-surgery
Title: Breast screening
Rating: 5 out of 5
Visited: April 2023
I went to my breast screening appointment today in Hanwell,  what a spectacular department so warm, friendly, welcoming, put you at ease, glorious and a wonderful experience so thank you for the fantastic service lovely staff, I will never feel nervous attending again .
GP surgery review: elmbank-surgery
Title: Terrible experience waste of time
Rating: 0 out of 5
Visited: December 2022
I was referred here for minor surgery to have cysts on my head removed which I've had done many times over the years but first time here. the doctor I saw insisted they must take out one cyst per week and take the stitches out at the same time for previous weeks removal. This sounded very odd and would take the best part of 2 months to do so I explained I've had multiple ones taken out at the same time in the past. They more or less told me take it or leave it and refused to listen to me.  
So I left it went to a hospital had them all taken out in one go stitches taken out the following week far better. Having them take each cyst out singularly at a time would have been a massive inconvenience to myself
GP surgery review: elmbank-surgery
Title: Amazing Knowledgeable Doctors
Rating: 5 out of 5
Visited: October 2022
I saw a very professional, hard-working doctor about my skin rash. They were very knowledgeable and kind and tried their hardest to get to the bottom the problem. They prescribed me several treatments and a referral. I'm really glad this surgery has such intelligent doctors.
GP surgery review: elmbank-surgery
Title: Great service
Rating: 5 out of 5
Visited: August 2022
The treatment I received regarding my verrucas and the treatment I'm now receiving regarding my cyst / abscess was and is excellent.
GP surgery review: elmbank-surgery
Title: Amazing and personalised service
Rating: 5 out of 5
Visited: June 2022
Recently switched surgieres due to moving and can honestly say this is the best service I have received on the NHS.

I was given an appointment with the Nurse Practioner who was professional and diligent.  We discussed several options and at no point did I feel rushed or unheard.  We created a clinical plan that met my needs and even discussed the best routines for dosing to minimise side effects.

My mental and physical health were taken into account and I feel better than I have in years.  I didn't realise moving surgery would be such a game changer.

Top tier surgery.
GP surgery review: elmbank-surgery
Title: Great practice, incredible professionals
Rating: 5 out of 5
Visited: April 2022
We have had a lot of unpleasant experiences with GPs till we got into this surgery... Since then (2014) me and my whole family has been treated property and correctly. Forever grateful to be treated by such great doctors and kind staff! The doctor saved my father couple of years ago and he was the only one to make the right diagnosis not only on him but on me and my younger brother... When all were saying we are crazy, he found the right reason and gave the correct treatment! May the doctors be blessed
GP surgery review: greenford-avenue-fhp
Title: Exceptional Service
Rating: 5 out of 5
Visited: November 2023
I met an exceptional phlebotomist today who in all my years have never encountered a more skilled individual, I only wish I could name her she was absolutely brilliant.
GP surgery review: greenford-avenue-fhp
Title: Excellent Practice
Rating: 5 out of 5
Visited: June 2023
My Phlebotomist was highly professional, reassuring, and friendly with a warm approach. She is good at her job with a soft hand that is never painful. I always look forward to getting my blood taken by her.
Amazing Phlebotomist.
GP surgery review: greenford-avenue-fhp
Title: Wonderful Practice
Rating: 5 out of 5
Visited: April 2023
All staff are friendly, helpful and professional at all times. They have also very polite. My concerns were dealt with professionally and in a timely manner.I was seem to my appointment time . It was a very positive outcome. I feel peace of mind that I visited the surgery. I will definitely recommend my GP practice to all my friends and family.
GP surgery review: greenford-avenue-fhp
Title: Excellent practice nurse
Rating: 4 out of 5
Visited: April 2023
My practice nurse was very reassuring and professional/efficient.  No waiting time seen on time.  Friendly receptionist
GP surgery review: greenford-avenue-fhp
Title: Good Practice
Rating: 4 out of 5
Visited: April 2023
I went to see one of the nurses at the practice to review my treatment for asthma and blood pressure tests. In both cases she explained what was going to happen and what she was going to do and what I needed to do 

This regular review is helpful in monitoring my condition and ensuring the medication I take is accurate and up to date. 

It is  a good example of preventative care by the Practice.
GP surgery review: greenford-avenue-fhp
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
always when I call there is a nice service and they try to help organize a quick visit. The ladies at the reception are very nice, as well as the doctors. I highly recommend these clinics
GP surgery review: greenford-avenue-fhp
Title: Excellent Family Medicine Practice
Rating: 5 out of 5
Visited: March 2023
The GPs are very helpful. The nurses are also helpful. The admin staff are good too. Overall, the surgery is professional and empathetic towards my family medical needs.
GP surgery review: greenford-avenue-fhp
Title: Not good care
Rating: 2 out of 5
Visited: March 2023
My child had very sore throat and can’t even swallow the saliva but the doctor says it’s not even inflamed. Didn’t even prescribe normal paracetamol even on request. The spray that doctor said to prescribe, I had to wait for 3 hours (made two trips to the pharmacy) then went to the surgery to check only to find out that the doctor forgot to prescribe it. Even if children in pain and suffering are dealt like this then what will be the plight of other patients.
GP surgery review: greenford-avenue-fhp
Title: Very good practice
Rating: 5 out of 5
Visited: March 2023
Very helpful very polite understanding very kind overall very good practice very hardworking every time very helpful