janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-ridge-medical-pract.
Title: Administration issue
Rating: 4 out of 5
Visited: June 2023
You get good service from doctors and nurses when you to get an appointment. My issue is that the online records are not complete. On two occasions I have had blood tests the results are not recorded on systonline. I was told by the receptionist that since merger with another surgery there has been a glitch. I originally complained about four months ago about this and it seems their information tech staff are not able to sort this glitch. My records were fine before  this merger. It seems the problem is regarding blood test results not being recorded whilst other data is recorded. When is this going to be fixed? I like to see results of tests so that I do not have to ring in and wait an hour on the phone. Thank you
GP surgery review: the-ridge-medical-pract.
Title: Horrible service
Rating: 1 out of 5
Visited: April 2023
I have a repeat prescription which I am still waiting for over a month after requesting. Initially I wanted an appointment because blood pressure readings are required for my medication and i do not have the equipment. I was told i could not get an appointment on repeated occasions and eventually did it online after getting hold of the equipment via a pharmacy. Medication did not arrive after two weeks and I phoned up do ask about the delay and was told it would be with you in 48 hours. It has still not arrived after a further 2 weeks and repeated calls telling me it should be with me in the next 48 hours. Disgusting service.
GP surgery review: the-ridge-medical-pract.
Title: online system
Rating: 1 out of 5
Visited: March 2023
I applied to have access to your online system and duly filled in the online form, I did get a link to join however trying to use that link proved impossible. what is the address to get onto the online system, why does it have to be so evasive ?
GP surgery review: the-ridge-medical-pract.
Title: 2 hours and still can't get through
Rating: 1 out of 5
Visited: August 2022
Ive been with this practise for years.. At 1st one of the best practises in bradford but now they are rubbish.. You can never get through to anyone on the phone.. They are always engaged or busy etc... And it's so convenient that you are blaming the mobile phones/service provider for a problem that is only linked to you having too many patients that you can't cater for... 1 week of calling and not managed to get through.. Disgusting service
GP surgery review: the-ridge-medical-pract.
Title: Unsafe practice
Rating: 1 out of 5
Visited: July 2022
Over a series of visits for both myself and my son I experienced incorrect equipment and procedure being used during treatments.  After observing similar incidents over multiple visits I escalated this to the practice explaining I am a senior nurse and work as a lecturer at university teaching nursing and pharmacist students clinical skills.  The response I received was patronising and dismissive denying any wrongdoing and basically telling me I was incorrect because those in question said so, and almost word for word asking I know so much why didn't I confront them.  A shocking response but after being with this surgery all my life, and knowing the doctor who wrote the response, I am unfortunately unsurprised.  He told me to go to the CQC.  I had written this letter to try and improve their practice thinking feedback would be welcomed, apparently not.
GP surgery review: the-ridge-medical-pract.
Title: Great Practice
Rating: 2 out of 5
Visited: June 2022
Great practice and great nurses and doctors but can't ever get through on the phone line for Appointments or results tests back. Phone line Is always busy and always cuts you off. Really need to improve the phone line service
GP surgery review: the-ridge-medical-pract.
Title: Trying to get an appointment makes me so anxious
Rating: 1 out of 5
Visited: April 2022
I get terribly anxious whenever I know that I need to try and make an appointment for myself or one of my children. I begin work at 7.30, supervising children before my full day of teaching starts. I simply can’t ring at 8.15, to hear the endless engaged tone before finally getting through and being caller number 30. The whole process can take nearly two hours that I don’t have. The online consultation is only available for a few minutes - I often can’t access it before it is closed. The service is simply unusable for most working people. 

I can not stress enough how much difference it would make if the online consultation was available all day. I have read responses here, and know that you say this isn’t possible, but other surgeries do manage it. Please, please could you review this and try to keep it open for longer?
GP surgery review: wibsey-&-queensbury-med-p
Title: Falling Apart
Rating: 1 out of 5
Visited: January 2024
It is very difficult to get an appointment.
The reception staff are doing their best in difficult circumstances, though recently I have known them give out incorrect results which were critical.
The Doctors do not seem to want to see patients and try at all costs to fob the off with nurses, muscular skeletal or 'the chemist.
All the signing in technology is broken & even knowing this, there was no one at the welcome desk.. even the buzzer to request someone to come to the desk is broken leaving poorly people standing and waiting for a very long time.
Very unwelcoming from start to finish practice that is now making mistakes.
Obviously operating under stress but it feels like the whole place is crumbling on every level.
I reiterate that the receptionists try their best and the nurses are very good at their job.
Sadly it's  a steep downward trajectory in the last few years for the patient experience.
GP surgery review: wibsey-&-queensbury-med-p
Title: Terrible, uncaring practice
Rating: 1 out of 5
Visited: June 2023
The doctors don’t care. 
No one listens. 
Reception staff giving out blood results and saying they’re normal when they are not, telling people they don’t need to carry on taking their medications anymore simply because the gp hasn’t done another prescription when actually that medication needs to be carried on for rest of life and GP practice should’ve put it on monthly’s to ask for every month by my pharmacy! They take ages to get back to u when you want to complain and sometimes they don’t even call back. Awful…go elsewhere don’t come to this practice it’s falling apart
GP surgery review: wibsey-&-queensbury-med-p
Title: System setup to irritate patients
Rating: 1 out of 5
Visited: March 2023
Rang for appointmemt between given times after long ivr message you select option for appointmemt it cuts you of. On continious replies it tells you appointments are fully booked but if you select another option to eventually get through to speak to someone do not expect compassion or someone civilised to answer the phone instead it's like a human dog barking at you. I made clear I understand no appointment is available but due to cancer related issue needed the ward number, the response was first "why are you calling this line it is a private line" "am just a secatery how can I tell you" nothing but kicking of and arguing and then they expect patients to not be rude or aggressive to them. Better of going straight to a&e.
GP surgery review: wibsey-&-queensbury-med-p
Title: Incompetent staff
Rating: 1 out of 5
Visited: September 2022
Rang to chase blood results.  Was told they hadn't come back.  But within less than 2 minutes they had.  You ask to book an appointment you get told they can't ad the receptionist doesn't know what to book you one for.  I have been at this doctor years now but it has really gone down hill.
GP surgery review: beech-tree-medical-centre
Title: Great Doctor
Rating: 5 out of 5
Visited: January 2022
Best doctor ive had. Takes his during appointments, really personable and professional. Dr Matharu explores all avenues to help and support in any way he can.
Support staff are always really helful and polite.
Everyone at Beechtree has your best interests at heart. Would never consider seeing another GP.
GP surgery review: beech-tree-medical-centre
Title: Fantastic Surgery
Rating: 5 out of 5
Visited: January 2022
Reception staff extremely helpful. Always made to feel welcome. Left feeling like the doctor really listened and did his best for me.
GP surgery review: bramley-village-health-&-wellbeing-ctr
Title: Appointment
Rating: 2 out of 5
Visited: December 2023
Got a text cancelling my appointment and to ring ,,, I rang to be told I had to ring at 8oclock next day when the practice cancels another appointment should be made immediately very poor patient care when it's not the fault of the patient you shouldn't have to go back in a queue to re book especially if you need urgent medication
GP surgery review: bramley-village-health-&-wellbeing-ctr
Title: Not impressed
Rating: 1 out of 5
Visited: July 2023
I have been a paitent at Bramley Health and welbeing centre all my life ( was previously highfield medical centre). I have a long term condition and take daily medication. For the last year I have had so many issues with repeat presciptions not being sent the pharmacy. This has promted me to have to contact the surgery and dwell in the long wait times waiting for my call to be taken. I have been given incorrect information ( your prescrition has been sent, the doctor will sort within the hr ect) today i have had to ring the surgery 3 times and my presciption is still not sorted, i am currently on a transplant list and it is essential i get my medication to remain as healthy as possible in case i get a call to go on for my kidney transplant. I feel upset that the surgery seem to be playing at being doctors rather than helping the paitents effectivly. It needs to be addressed  as the service is really poor, the reception staff are not great. I am under a great amount of stress because of this which on my condition is not good.
GP surgery review: bramley-village-health-&-wellbeing-ctr
Title: Spent over year trying to get appointment.
Rating: 2 out of 5
Visited: July 2023
I spent over a full year trying to get an appointment due to a broken foot , “because during covid I couldn’t get an appointment” got told they won’t do anything now and what do I hope to achieve if I get an X-ray, the best “physio” spoke to me and “was the best in his field” they said he knew right and whatever I requested they agreed with him.  My response was answers to see what it broken and if it can be fixed.  Got an ex ray … eventually. And the person who took the X-rays was confused as to why I said I hadn’t had an injury since.


It’s the same Injury and I wasn’t wrong. 

Got time 7-10 days. After 11 I contacted doctors. For results It’s now been about 16 and still nothing. Keep trying to call can’t get through. Can’t see the point anymore. I don’t even get my antidepressants anymore because I can’t be bothered with this ”pants” excuses. They always told me “go through the right Chanels but wouldn’t tell me what they were
GP surgery review: bramley-village-health-&-wellbeing-ctr
Title: Poor servic
Rating: 1 out of 5
Visited: February 2023
After several unsuccessful telephone calls, holding on the line for what felt like a lifetime then no appointments I used the e consultation service which was recommended by reception, this was also a poor service as I have had no response! How this surgery can look after its patients is beyond me!!  Very poor service indeed!
GP surgery review: bramley-village-health-&-wellbeing-ctr
Title: Bad attitude and no help
Rating: 1 out of 5
Visited: January 2023
You’d expect a bit more assistance from a health professional, but bramley gp is not the one.
Having a horrible chest infection, trying to get an appointment after waiting for a solid hour on the phone, only to be dealt in an abrupt and dismissive way to be told there are no appointments and can try again tmrrow, with no promise of appointment ofc.hopefully you don’t get horribly ill around Bramley, and need to see a doctor.
GP surgery review: bramley-village-health-&-wellbeing-ctr
Title: Appointments
Rating: 1 out of 5
Visited: January 2023
Phoned at 8am on 3/1/23 , and it said I was 68 in queue I accept that but was on the phone 1 hour and 20 minutes when I finally got through and not get in to see a gp which I was not surprised told me to phone back following day which I did at 8 am I was 28 in line so thought I would get in 45 minutes later no appointments left , I have suffered with a very bad chest infection for 3 weeks now I suffer with asthma which does not help and it seems to me the surgery does not care .
GP surgery review: bramley-village-health-&-wellbeing-ctr
Title: Booster jab
Rating: 3 out of 5
Visited: October 2022
I took my autistic son for his booster as we are going on holiday so went to Bramley Covid centre we didn’t receive a card for his booster so thought would go directly onto nhs systems now to our surprise it’s not on the system going away in few week getting quite concerned as my son might not be allowed in Spain so surely bramley should have details on the system what time we turned up even remembered a man in the room checking my sons covid record on computer is it worth actually calling in at bramley health centre to sort it out please help as holiday approaching fast
GP surgery review: bramley-village-health-&-wellbeing-ctr
Title: No record or help
Rating: 1 out of 5
Visited: August 2022
I had my vaccine here on the 19th August, vaccine itself was fine but I was given no card afterwards with the batch number or proof of the vaccine. I am now in complete and utter stress because the vaccine was never recorded onto my health records and I go on holiday next week. I have called reception and they were horrible and so unhelpful saying they will refer it to the "covid team" and its "nothing to do with them".

How does a professional health clinic not give you proper forms after a treatment, not record your treatment and then create mental stress through lack of support, horrendous.
GP surgery review: bramley-village-health-&-wellbeing-ctr
Title: Suits me fine.    Never visit except for covid jabs
Rating: 3 out of 5
Visited: June 2022
I am. 88 and live alone.    The surgery sends my prescription for hypertension every two months to Boots chemist for me to pick up     It must be five or six years since I had a review  but if a thing is working why try to mend it    I am quite happy for this system and I am sure doctors prefer patients like me.  Well I hope so
GP surgery review: bramley-village-health-&-wellbeing-ctr
Title: Good Practice
Rating: 5 out of 5
Visited: May 2022
I find the the whole team, the receptionist, nurse practitioner, helpful, kind , considerate abd professional
GP surgery review: hawthorn-surgery
Title: Great practice amazing staff
Rating: 5 out of 5
Visited: July 2023
I visited howthorn medical surgery on 24th July when i found out my son hurt his hand and got a big cut with some signs of pus in it. I was really worried that wound may have become infected. It was nearly 6pm,the lady at the reception was very helpful and checked with available nurse if she cuould see him. She was very kind to see him after her two pre booked appointments and gave him antibiotics to use over the course of 7 days. All the stuff at howthorn are very friendly and understanding.Higly recommended.
GP surgery review: hawthorn-surgery
Title: Reduced standards
Rating: 2 out of 5
Visited: September 2022
Individually, staff & GPs work extremely hard.  However, as a whole the standards at this practice fall well short of what we, the patients, should expect.  Recently, following a hospital diagnosis & despite being in constant pain for days I still can't get an appointment.  Additionally, my online medication request for pain relief has just been ignored. This is just an example of the kind of experience you can expect at the surgery which is compounded by the fact that you are very unlikely to see the same GP twice so there is no continuity of care.  The website states online users can book appointments.  However, this is simply not true as the booking system is rarely updated/used by anyone. Totally, disempowered at this surgery, it is with regret, I feel I have no choice but to leave & register elsewhere.  Thank you.
GP surgery review: whitehall-surgery
Title: Terrible
Rating: 1 out of 5
Visited: June 2023
Tried to get  an appointment with either GP or Advanced Nurse Practitioner - I would have accepted a telephone appointment but first available was in five weeks. I’ve been with this practice approx 15 years and the service has become appalling. They closed the surgeries near to where I live so now have either to drive or catch a bus there. Not a patient centred practice. Will be changing GP asap
GP surgery review: whitehall-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
The staff are all so polite and it’s so well organised. I have just registered which was a straight forward process and took about a week and had an appointment within a week. I am super impressed. The doctor who did my treatment was super friendly and made me feel at ease.
GP surgery review: alverthorpe
Title: Terrible.
Rating: 1 out of 5
Visited: May 2023
Zero regard for anyone. They never answer the phone no matter what time of day you ring, making appointments impossible. Often they just take it off the hook entirely. Went in to the reception in person and was talked to like I was dirt on their shoe. I’ve had ongoing medical problems and had to seek private care because I couldn’t physically even get through to having a first appointment. Utterly ridiculous to call themselves a practice when they don’t seem to bother seeing patients.
GP surgery review: alverthorpe
Title: Excellent Surgery
Rating: 5 out of 5
Visited: January 2023
I've recently had cause for concern relating to a medical problem.  I was asked to send some photos of the condition using a secure link to be reviewed by the GP.  I was invited to a face-to-face appointment at the end of the next day to consider medical priorities.  This was a far better response than expected.  A member of the surgery team was present during the examination and the GP was in full protective clothing given the current levels of risk of infection.  The GP was friendly, courteous, professional and reassuring.   He treated me with dignity and respect.  This is consistent with my previous encounters over the years with this GP and surgery.
GP surgery review: alverthorpe
Title: Very poor service
Rating: 2 out of 5
Visited: January 2023
Fortunately I have not had the cause to see the doctor regularly for the 4 years I have been with the practice. My use of their services is mainly for my repeat prescription which when requested is never issued to the pharmacy on time resulting in me at the eleventh hour trying to get my medication. The surgery blame the pharmacy, but having tried different chemists on other occasions they all blame this surgery, it seem to be their process of signing by the doctor is breaking down.I appreciate they are busy but a simple request should be managed much better.
GP surgery review: alverthorpe
Title: Difficult Experience
Rating: 1 out of 5
Visited: February 2022
I was instructed to speak to the doctor by the hospital but the receptionist instead tried to tell me what I needed (in contrast to what the hospital had asked). I was polite and respectful but my needs were not attempted to be met by the receptionist- who also tried to refuse me an appointment in general (saying she does not see the point in me speaking to a doctor). Due to the receptionist acting as somewhat a bouncer to the surgery, I have been unable to speak to the doctor in months and have to instead visit the hospital. As someone with a serious illness, it is not an experience I would wish on others. I hope the surgery develop their customer service because I can imagine this would be a difficult experience for someone who is too anxious or unsure about what they need from the doctor.
GP surgery review: homestead
Title: Worst practice
Rating: 1 out of 5
Visited: November 2023
Been to the doctors twice and they have not done anything to help me and disregarded my feelings and concerns made me feel really bad about myself the receptionists are more helpful than the gps
GP surgery review: homestead
Title: Bad practice
Rating: 2 out of 5
Visited: April 2022
I find the nurses more helpful than GPS GPS ring you back then ask if you can come to the surgery why not just see people like nurses have to this has happened to me twice in 2 calls now
GP surgery review: homestead
Title: Terrible
Rating: 1 out of 5
Visited: February 2022
Terrible practice....been ill since Thursday...had to call 111.... phoned the practice on Thursday morning...told them possible kidney stones.. two hours before a doctor called back..then told to leave a urine sample at the reception...no results..no call back...no appointment offered...... I could have been hospitalised and they wouldn't have cared....
GP surgery review: new-southgate-surgery
Title: What’s the point
Rating: 4 out of 5
Visited: January 2024
Doc called me today left a message asking me to get in touch so I called back after being on hold for 35 mins I gave up . Then I called again after being on hold for a further 45 mins I gave up again what’s the point of calling back if there is no one to pick up the phone
GP surgery review: new-southgate-surgery
Title: Good Practice
Rating: 3 out of 5
Visited: November 2023
Was trying over an hour to get through this morning 10-11 am started i was 10th in the queue then got down to 1 at 10.45am.I then waited another 15 mins for the fone to be answered but to no avail .
I kept my mobile still on hold to be answered on hands free and drove to the surgery 5 mins away to see if there was a problem and i was on a loop .
The receptionist was on a call and when she had finished i explained what had happened and basically didnt get an answer as to why i had waited so long for my call to be answered.
I needed to speak or see a doctor for an appointment and was told there wasnt any left today  but could get me in 3 weeks time .
I explained i had a water infection im prone to these and was told to go to the walk in or fone 111 up .
Id just spent an hr on the fone to the surgery .The service there is getting worse its such a shame because the doctors and nurses are lovely .
GP surgery review: new-southgate-surgery
Title: Excellent compassionate surgery
Rating: 5 out of 5
Visited: October 2023
My mum was very confused and unable to arrange appts.we turned up for an appt which she didn’t have but staff admin and medical were compassionate and assisted us being aware of the urgent situation.
GP surgery review: new-southgate-surgery
Title: Enquirys
Rating: 3 out of 5
Visited: July 2023
There is one lady in particularly in enquiries ,I find to be on the rude side, she doesn't believe anything I say,iam stressed out enough and don't feel iam getting the help I asked for asked for some codes for the NHS app,as I cannot continue without it , because I've no id with photo on, she was most unhelpful, I've had details from them before,but something changed and will  not let me access NHS app any further. I have had the NHS app since COVID  and everything worked until now, I need now as iam going in hospital soon.I must point out the rest of staff are lovely,it's just this one,who I find rude and unhelpful,I would like someone else to help me
GP surgery review: new-southgate-surgery
Title: Shocking service
Rating: 1 out of 5
Visited: February 2023
Rang up apparently had no emergency appointments available. So I rang 111 who managed to get my an emergency appointment with the gp. 2 accidents on the motor way and over an hour sat in traffic we unfortuanlty ran 10 minutes late. Refused to see us. My daughter has what looks like a hernia appearing from her entry site of her laproscopic operation a couple of months before, and has been in discomfort and pain all day with it.  No sympathy  , nothing they could do as the dr refused to see us in an appointment that could of taken all of 2 minutes.  And these are the Dr's that are supposed to care?