janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: bolton-medical-centre
Title: Very poor service
Rating: 1 out of 5
Visited: May 2022
There is an absolute chaos in the medical centre. My appointment was forgotten and the doctor that finally was able to see me was very rude. While I was waiting, I saw many people leaving without getting their appointment, including a mother with a baby.
GP surgery review: bolton-medical-centre
Title: Good Practice compassionate
Rating: 5 out of 5
Visited: April 2022
Got a blood test was nervous, hca was very understanding and kind. Very compassionate and lovely. Thank you very much!
GP surgery review: bolton-medical-centre
Title: Health check
Rating: 5 out of 5
Visited: April 2022
Came for appointment today with HCA,  i was very satisfied answered all my questions and explained everything even gave me a health check while i was there
GP surgery review: bolton-medical-centre
Title: very helpful people treated with respect
Rating: 5 out of 5
Visited: April 2022
very happy with practice everybody there helpful
was seen on time with 2 Health care's,  very helpful people treated with respect
GP surgery review: hulme-hall-medical-group
Title: worst practice ever
Rating: 1 out of 5
Visited: March 2023
this is a complete waste of my time because it will as usual get ignored. I want to see a doctor and the practice tells the earliest they can facilitate this is by telephone appointment in 12 days time.
GP surgery review: hulme-hall-medical-group
Title: Awful!
Rating: 1 out of 5
Visited: March 2023
Awful experience. Un sympathetic GP and staff. Majority of my experiences with the practice have been awful. Considering people are in sever pain and vulnerable, I think some of the gp’s need to rethink about the profession they are in. Absolutely disgraceful
GP surgery review: hulme-hall-medical-group
Title: Poor Out of Hours repeat prescription service
Rating: 4 out of 5
Visited: February 2023
I wanted to request a repeat prescription at 6.35 but could not do so as it is turned off. As it is an online electronic service, why can it not be available all the time to suit the patient.
One item, Brinzolamide eye drops was said by the Pharmacist to be unavailable and would I ask my GP for an alternative.
GP surgery review: hulme-hall-medical-group
Title: Excellent prompt service
Rating: 5 out of 5
Visited: January 2023
Moved into the area 2 years ago and registered with this surgery. 
I have always had excellent experience throughout both for myself and my family. The online service is quick and easy, response from GPs, nurses, pharmacists have been very prompt and helpful.
Today I requested a sick note on a Friday evening after 5pm expecting it to come in a week's time at best but was surprised and impressed it arrived within a couple of hours with an empathetic message included as well!!
GP surgery review: hulme-hall-medical-group
Title: Great GP
Rating: 5 out of 5
Visited: January 2023
Dr Yarnell was fantastic with my son as he doesn’t like the Dr visits usually. On the last two visits he as seen Dr Yarnell.  She listened to him and my concerns, this meant I didn’t have to repeat info previously discussed which saved time. Encouraged my son to speak up and be involved in the consultation making him feel at ease. I know if I have further concerns I will be requesting Dr Yarnell as she is thorougher, listens to the answer and is approachable, you don’t feel rushed in and out.
GP surgery review: hulme-hall-medical-group
Title: Shocking advice
Rating: 2 out of 5
Visited: December 2022
My 76 year old mum who currently has covid contacted the surgery today as she was having a severe nose bleed that would not stop! She is on blood thinners and despite using ice etc the bleeding wouldn’t stop. She had a injury a couple of weeks ago that resulted in a bad bruise across her nose and was scared the two may be connected. She contacted the surgery for advice on what to do as she was distressed and was told this was not a matter for the doctor and to phone 111 or 999!! As we are constantly being told 999 is only for life threatening cases I think this advice was nothing short of appalling. She is an old lady who just needed reassuring and some sensible advice which I’m sure the receptionist could have given if she didn’t think it warranted bothering a dr with!!
A little compassion and empathy for patients in distress wouldn’t go amiss.
GP surgery review: hulme-hall-medical-group
Title: Long telephone wait
Rating: 3 out of 5
Visited: November 2022
After failure of the NHS repeat prescription service for my wife (mine went through) yesterday again today it failed to work. Went on line to find the practice service closed down. The telephone call was hard to understand, from an initial 7th in the queue after 17 minutes I was 1st but it took 52 minutes to answer. The repeat prescription  request took just 2 minutes. Early in the call I was offered a call back which I should have taken. It would have been useful if this had been repeated regularly. Perhaps a suggestion for improvement.
GP surgery review: hulme-hall-medical-group
Title: how to see a doctor
Rating: 1 out of 5
Visited: October 2022
it is currently impossible to contact anyone at this practice. you can spend hours searching the website (if it is availble)  trying to figure out how to achieve your goal you can phone the surgery and nobody answers your call the service used to be second to none but noe it is appaling
GP surgery review: hulme-hall-medical-group
Title: Friendly Practice
Rating: 4 out of 5
Visited: October 2022
Whenever I have had face to face encounter with the medical staff or support staff, they have been super helpful and extremely friendly.  However...... when trying to contact the practice by phone, it is a nightmare.  Today I call at 11:40 and was cut off 15 minutes later.  I call back and then waited 45 minutes and 25 minutes as call number 1.  I had to hang up and called back and again I have been caller number 5 for 30 minutes.  I know that the practice may be under pressure but I think this needs some investment in order to manage the calls.  It's a shame because this is a great practice.
GP surgery review: hulme-hall-medical-group
Title: Past reviews echo my sentiments
Rating: 1 out of 5
Visited: October 2022
Requested a telephone call on Friday 28 October, despite having a text on Monday 31 October to book an appointment to discuss X-ray results, was texted today by surgery  for a telephone appointment 10 November. Am 76 and spent hours on phone. One, number 3 in queue for 40 mins. Was widowed last year and am having a bad time at the moment. How can the triage doctor decide to give me a telephone phone appointment 13 days later. I wanted to be referred to orthopaedics for the considerable pain I was experiencing in my right knee?
GP surgery review: cheadle-medical-practice
Title: Good practiceRang
Rating: 5 out of 5
Visited: February 2023
Rang up and eventually spoke to a receptionist at8.40am,she was very good and took all my details and said a doctor would ring later. He rang a little later and arranged for a doctor to visit and that took place this afternoon. I could not wish for better treatment.
GP surgery review: cheadle-medical-practice
Title: Caring Staff
Rating: 5 out of 5
Visited: February 2023
From walking in to keep my appointment I was treated with the upmost respect and understanding and I was completely at ease
To everybody at Cheadle medical practice 
Thank you
GP surgery review: cheadle-medical-practice
Title: Unable to provide continuity of care
Rating: 2 out of 5
Visited: January 2023
I have a history of respiratory disease in my late 60s and my repeat medication was suspended until I could have a medicines review. However this was not possible until after my medication ran out (no appointments). I finally had a telephone appointment with a pharmacist who re approved all my medications after a 3 minute phone conversation but booked me for blood tests. Following the blood tests I received a text from a practice GP saying I need to make a routine appointment. 3 weeks later after phone calls with very polite reception staff, there are still no appointments available so Im gambling that its nothing too serious and getting on with my life.
GP surgery review: cheadle-medical-practice
Title: Below expected standard
Rating: 2 out of 5
Visited: January 2023
Blood tests take. On the 8th December 2022.  Rang several times to get results to be told I am 23rd in the queue or worse 31st.  As a full time employee that works in an sector that does not allow phones I do not have the capacity to wait for a call back or stay on hold for longer than my hour lunch break which I have done several times and still not got to the front of the queue. Finally got a text from surgery on the 7th January telling me I had a telephone appointment on the 17th “sometime” in the afternoon.  Again couldn’t get through to the surgery to explain the phone situation so had to ask for special permission at work to have my phone on and accessible.  Finally got to speak to GP who prescribed medication based on blood tests.  That was 4 days ago and I am still waiting for my prescription to get to the chemist and yet again I can’t get through on the phone to ask about it.  I have sent an email in the hope that they will answer but previous experience of this type of communication with the surgery dose not leave me feeling confident of a reply. I am seriously considering changing my GP after being with Cheadle Medical for 48 years.  This leaves me feeling very sad and disappointed that it is coming to this.
GP surgery review: cheadle-medical-practice
Title: Good practice
Rating: 5 out of 5
Visited: December 2022
After ringing continuously for twenty minutes I did get through and got an appointment. I was seen on time and the doctor was very good. He listened to me then examined my problem. He explained everything I needed to know and gave me a prescription. I was very satisfied with my experience.
GP surgery review: cheadle-medical-practice
Title: Good Experience
Rating: 5 out of 5
Visited: November 2022
I called on a Monday morning first thing as I had bad eczema on the palms of my hands. It took less than ten minutes for my appointment to be booked and within an hour an a half I was seen by a doctor who was professional and efficient!
GP surgery review: cheadle-medical-practice
Title: Appointment fiasco
Rating: 2 out of 5
Visited: November 2022
As an 80-year-old man who has been a patient at this practice for many years, and who also makes very few medical demands, I was extremely disappointed with the service I received today 24/11/22.
I started ringing the practice just before 8am to make an appointment, finding the phone continually engaged, and eventually managed to speak to a receptionist at 8.45am after being 13th in the queue.
Was told that all appointments for today had gone, and when I asked if I could have an appointment at a later date, was told I would have to to ring back again in the morning! 
Was finally offered an appointment at Kingsgate House in Stockport which I accepted, because luckily, I still drive.
If I was 13th in the queue,and if all the callers ahead of me were requesting appointments - surely there are enough GPs in that practice to deal with 13 or more patients in a full working day???
GP surgery review: cheadle-medical-practice
Title: Professional
Rating: 4 out of 5
Visited: November 2022
Appt was on time. The staff were all helpful and professional. 
The doctor fully explained the procedure to me and what to expect afterwards.
GP surgery review: cheadle-medical-practice
Title: Aims to be good
Rating: 3 out of 5
Visited: October 2022
Vaccination fine but chaotic as first days. 
Trouble is getting through to the surgery and recently had a blood test to check medication but was never told the result or discussion on how I felt
GP surgery review: cheadle-medical-practice
Title: Busy practice
Rating: 3 out of 5
Visited: September 2022
Went for the flu vaccine. Had a 20 minute wait but the staff were pleasant and efficient  when I was seen. The check in computer system on arrival was quick and easy to use.
GP surgery review: chapel-group-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: October 2023
Reception staff friendly  and very helpful. No problem booking appointments but sometimes you may have to wait if you want to see a specific doctor.
GP surgery review: chapel-group-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2023
My experience at the practice with the various people I came in contact with was very pleasant and helpful, they also had a personality which was nice to see and my appointment from end to end went just as well as anybody could have asked for, so well done to all at the practice .
GP surgery review: chapel-group-medical-centre
Title: Great doctors!
Rating: 5 out of 5
Visited: October 2023
Every time we come everything goes well. They are great with both me and my baby and I've had nothing but good experiences with them. Very easy to see someone if urgent and don't have to wait too lomg if not. The reception staff are friendly and professional even when they have moody people in.
GP surgery review: chapel-group-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: October 2023
No problem booking appointment to talk to pharmacist. I phoned in the morning and had appointment the same day.This has happened a number of times
GP surgery review: chapel-group-medical-centre
Title: Great Receptionist
Rating: 5 out of 5
Visited: October 2023
The receptionist was very helpful, also empathetic & was able to resolve my issue with a referral. She gave good advice & was really nice to chat to- thank you
GP surgery review: chapel-group-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: September 2023
Most of the staff are very helpful and pleasant. The practice is bright and clean. The only one criticism is getting a doctors appointment sooner.
GP surgery review: chapel-group-medical-centre
Title: Good listener staff
Rating: 4 out of 5
Visited: September 2023
I had an appointment today and I felt listened to by both the doctor and receptionist (who was busy when I need to ask a question but took time out to listen and answer my questions. Overall a positive experience. Thankyou.
GP surgery review: chapel-group-medical-centre
Title: Very satisfied
Rating: 5 out of 5
Visited: September 2023
Every Time I call, the reception staff they are pleasant and helpful.
The GPs are always helpful and explain things in full
GP surgery review: chapel-group-medical-centre
Title: Professional, friendly and efficient
Rating: 5 out of 5
Visited: September 2023
I was called in to see the doctor only a very short time after I arrived. She was friendly and put me straight at ease. I was examined and given all the information I needed in a way that was easy to understand. I felt very reassured by her knowledge and efficiency.
GP surgery review: chapel-group-medical-centre
Title: Brilliant service
Rating: 5 out of 5
Visited: September 2023
I was recommended by the practice to see my pharmacist first which I did. The pharmacist told me to contact my GP to arrange an appointment. This I did and was see the same day. Really attentive staff, couldn’t be more helpful. Would recommend to everyone
GP surgery review: lambgates-health-centre
Title: Good Practice
Rating: 5 out of 5
Visited: May 2022
I have been seen by 2 different doctors who treated me with time  & respect even though they did not know all the answers they arranged further investigation 
I felt like a person who was cared for
GP surgery review: lambgates-health-centre
Title: Great pracrice
Rating: 5 out of 5
Visited: May 2022
My doctor took the time to explain my blood test results. He was reassuring and supportive. I am very happy with the service
GP surgery review: lambgates-health-centre
Title: Good practise
Rating: 5 out of 5
Visited: April 2022
Also find  staff helpful and polite can also get a appointment in a reasonable time and usually dont wait too long to be seen
GP surgery review: lambgates-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2022
Appointment on time and professional approach from staff procedures explained fully would highly recommend
GP surgery review: lambgates-health-centre
Title: Good practice
Rating: 5 out of 5
Visited: March 2022
The young man at the reception is kind and helpful. The doctor and the nurses are attentive. 
Thank you so much.
GP surgery review: the-brooke-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: March 2023
The Brooke Surgery runs like a well-oiled machine. Requests are dealt with promptly and the staff are friendly, professional and knowledgeable. 5 stars.
GP surgery review: the-brooke-surgery
Title: The best practice in the uk
Rating: 5 out of 5
Visited: March 2023
I cannot rate this practice highly enough. Five stars does not do justice to all of the skill l, care and expert attention given by all staff when having to seek advice or treatment. 

The medical team go above and beyond on every occasion and I can clearly see why the reviews the surgery received are so high. They really are that good. Recently I had cause to seek an appointment and sent a message late on a Sunday, I received a call by 09:20 Monday am and was in clinic by 10:30. The triage system the use is fantastic and I have every confidence that I will hear back from the surgery with appropriate appointment, advice or next steps at the earliest opportunity. I have complete confidence that they have the patients best interests in mind at all times. My only regret… that I didn’t join the practice years ago. 

Highly skilled, competent, professional, dedicated and caring are all words I would use to describe the Brooke Surgery. 

They really are that good and I would challenge anybody to find a better medical practice anywhere.
GP surgery review: the-brooke-surgery
Title: Patient and understanding
Rating: 5 out of 5
Visited: March 2023
Requested call late evening Thursday (closed so would be Friday). First thing in the morning, received a call. Very patient and understanding practitioner. Answered any questions I had, explained why I was to use ice and heat, and made doubly sure there were no more questions I needed to ask. 

Excellent practice.
GP surgery review: the-brooke-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2023
I've been with brooke surgery for almost 30 years now and never once have I had a bad result from them and with the askmygp app it's even better always respond to me on the day I put a message on app I won't be going anywhere else ...
GP surgery review: the-brooke-surgery
Title: Great service
Rating: 5 out of 5
Visited: March 2023
Used the go to doc service and got my issue sorted over the phone 
Practitioner was knowledgeable, sympathetic but most of all listened to the issue 
Highly recommend this service
GP surgery review: the-brooke-surgery
Title: Very efficient appointment system
Rating: 5 out of 5
Visited: March 2023
Was seen the same day as reporting the problem on "ask my GP"... Examined thoroughly and was kept well informed
GP surgery review: the-brooke-surgery
Title: Simply the Best
Rating: 5 out of 5
Visited: March 2023
Always helpful, always there for you. To have Confidence is good ..
Having moved out of the area, we had to change doctors.  No comment ! Just no comparison.  Then Brooke opened up to a wider area, and yes we went back to this brill surgery..
GP surgery review: the-brooke-surgery
Title: Great surgery!!
Rating: 5 out of 5
Visited: March 2023
Great service! I put in a request with ask my gp and had a call within 3 hours. I spoke to Hyde pnc who were lovely, efficient and I was happy with my diagnosis. I would highly recommend this surgery.
GP surgery review: the-brooke-surgery
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
I was phoned back the same day to my request. Really looked after and covered everything with me, clearly and officially. Really happy and felt really looked after - Thankyou!
GP surgery review: the-brooke-surgery
Title: Excellent health care especially  for the elderly
Rating: 5 out of 5
Visited: March 2023
For got to order my medication that was not on my repeat prescription ordered it on the appt which is so easy and and saves having to go out in the rain or snow.prescribed same day delivered following morning before the meds ran out.The staff and receptionists cant do enought for you .I have been registered at the practise 53 years would not leave for any reasoni am in good health for someone of my age and I owe this to the care and sttension of all the staff past and present.Many thanks to them all cant prIse them enough.
GP surgery review: leigh-family-practice
Title: Excellent doctors
Rating: 5 out of 5
Visited: July 2022
Lovely doctor and extremely helpful and polite reception. Very caring and friendly. Couldn't speak highly enough of the kindness they showed. Best doctors I ever had.
GP surgery review: leigh-family-practice
Title: One staff member is brilliant
Rating: 3 out of 5
Visited: June 2022
Unfortunately I am unable to name her due to moderation rules but this lady whom was recently Assistant manager but has now taken on another role & whom has been with this practice for many years is outstanding.
I had 4 issues with which nobody else within the practice would have been able to resolve but this lady has fixed all 4 within the space of 10 minutes.
She is an enormous credit to Leigh Family Practice & I have requested that she never leaves as without her I would be lost & I think the practice would be too.
Please pass this feedback on to her as Im sure that the practice will know whom she is.
A huge thank you to her, yet again.
GP surgery review: leigh-family-practice
Title: Assistant Manager Exceptional
Rating: 4 out of 5
Visited: March 2022
There's alot of problems within this surgery & alot of extra training needed for  reception that unfortunately has a very high turnover of staff but I have to say that the assistant Manager is simply brilliant & has sorted out 3 problems I've had within 1 phone call.
That person is a credit to this surgery. Thank you
GP surgery review: leigh-family-practice
Title: Still haven't got prescription after Dr ordered it
Rating: 1 out of 5
Visited: March 2022
Went to my drs a week ago ,& Dr  said she'd sent a prescription to chemist.
I drove all the way to the chemist expecting it to be ready 3 days later. Nothing there. Chemist told me to go back to drs.  Rang drs & reception who said for me to re-request it & highlight it as urgent. I did this 4 days ago. I've just checked online & it STILL hasn't even been approved. I had explained to receptionist that I had no medication left 4 days ago & I cannot believe how ridiculous this is when the Dr said she'd sent it through to chemist last week. What a complete shambles. If I TRY ringing back AGAIN, I will be back to square one in speaking to someone who doesn't know what's going on. Never known a surgery so incompetent
GP surgery review: leigh-family-practice
Title: 2 doctors here are simply brilliant
Rating: 5 out of 5
Visited: March 2022
This practice has many shortcomings but there are 2 doctors here whom are excellent. Despite 1 of those doctors today being an hour late for our appointment, she was spectacular & well worth the wait.
Thanks very much indeed doctor.