janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: sudbury-surgery
Title: Prompt and friendly staff
Rating: 5 out of 5
Visited: July 2022
My medicine was out of date and the surgery manager requested the Dr to write the prescription without the trouble of booking an appointment and going to see the Dr.  All done and sent to pharmacy on the same day.  Lately I’ve had to call the surgery numerous times regarding my medication and every time I called the new receptionist and the back office staff have been very accommodating.  

When all staff work together as a team and help the patients, the whole experience just makes it so pleasant all round.  I no longer have anxiety when I telephone the surgery. 

My one and only criticism/suggestion, that in order to book a telephone consultation, they should scrap the need to complete a online form.  It’s quite a lengthy process and can be difficult for those that may not be computer illiterate.
GP surgery review: sudbury-surgery
Title: Professional and caring
Rating: 5 out of 5
Visited: March 2022
Since the new members of reception staff have started, phoning or visiting the surgery has become a lot more pleasant.  The new staff are professional, caring and considerate on the phone and in person.  They are human and treat us like humans too.  Phoning the surgery caused me stress and anxiety but now it’s a pleasure to call them :)
GP surgery review: the-tudor-house-medical-centre
Title: Morning Receptionist fantastic
Rating: 4 out of 5
Visited: January 2024
The morning receptionist is fantastic. Anytime I have spoken to her she is always happy to help and get things sorted! When I hear her voice I feel a relief because I know my query will be dealt with accordingly and professionally.
GP surgery review: the-tudor-house-medical-centre
Title: Usually excellent but...
Rating: 5 out of 5
Visited: August 2023
I really like this practice. All the staff are generally warm, efficient and helpful. And you can get an appt very quickly when its needed. But there could be a bit of an improvement re information when I have a blood test as is recommended when taking apixaban. Nurse did not know what she was supposed to test. I have now read it on the on the medicine pack and noted it in my diary.
GP surgery review: the-tudor-house-medical-centre
Title: Wonderfully caring
Rating: 4 out of 5
Visited: August 2023
I went in to see a GP,a physiotherapist and a nurse which the very kind and helpful morning receptionist was able to arrange for me.
I was very anxious and concerned yet all of the above in different ways were able to put me at ease.
I'm well aware that I can't be the first such person (and no doubt I won't be the last either) that they will encounter yet never once did any of them,by words or by actions show any impatience or lack of empathy.
I can't thank them enough.
GP surgery review: the-tudor-house-medical-centre
Title: Terrible service
Rating: 1 out of 5
Visited: August 2023
I have never had a single good experience ever since Covid. They have implanted a new method of contact which is e-consult forms. These forms are a waste of time because no one actually contacts you. 
I have recently filled one and I was not told when someone will call me. Unexpectedly I get a call whilst at work which I miss. There was a text to say someone will call back in 10 mins. I called my manager took a 30 min break but the call never came. Called the receptionist after waiting 35 minutes on hold she told me to just wait. I told her I work I can’t just keep waiting she said if I missed the call again whilst at work to call back the reception. So I got another call an hour later whilst at work so I missed it and I called receptions as advised but she said to wait till end of day. However the text I have received tells me to contact the gp. Their service is terrible. Being sick and having to go through this chaos is a nightmare. This service will make a sick person more unwell. You need to bring some sort of an imporvement because as a patient we don’t have time to take off work for a 5 min conversation. Either book an appointment for a phone call or a face to face. I cannot sit next to my phone the whole day and answer as people work!
GP surgery review: the-tudor-house-medical-centre
Title: Inaccurate information and no appointment
Rating: 1 out of 5
Visited: August 2023
I have requested medication on 5th august, on Patient Access it’s shows that GP has rejected all of them. This I went to GP and there receptionist told me that it’s been sent to pharmacy.
I have ask can I have doctors appointment as I need to talk to about medication then I have been told that appointment is not available and I can get appointment with in-house pharmacist. I found out  that only one doctor available at this clinic at given time. which really upset me as I never managed to get single appointment in year, I just wonder if there any good GP near by where I can register.
Very disappointed
GP surgery review: the-tudor-house-medical-centre
Title: Best practice
Rating: 5 out of 5
Visited: June 2023
Morning receptionist is very helpful!Her service is one of the best i have ever encountered! She make sure that everything is in order regardless how busy she is. Thank you so much for you help always.
GP surgery review: the-tudor-house-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: June 2023
The Morning Receptionist is always very helpful and polite every time i visit the practice. The morning doctor is helpful and friendly
GP surgery review: the-tudor-house-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: April 2023
Very friendly, fast and professional team.
The doctor was also very friendly and helpful and took his time.
The follow up of emails and online requests is impeccable, making life much easier for things like repeat prescriptions. 
A very different experience to the one I had at my previous surgery.
GP surgery review: the-tudor-house-medical-centre
Title: Helpful and friendly
Rating: 4 out of 5
Visited: February 2023
Had a sudden and unexpected health scare.
I was incredibly scared and uncertain but the  morning receptionist that I spoke to was super helpful and friendly and put me at ease.
I can't tell you how much that meant.
GP surgery review: the-tudor-house-medical-centre
Title: Great receptionist and doctor
Rating: 5 out of 5
Visited: December 2022
I saw the same doctor twice regarding my 8 month old’s ear infection, she was lovely both times. She was efficient, thorough, kind and reassuring. 
I have been attending the practice regularly with my daughter for vaccines etc and the receptionist has always been warm and welcoming despite being busy answering phone calls. 
I have also managed to get appointments for my baby quickly and easily every time which I really appreciate. Overall I’m very pleased I this practice for my baby and I.
GP surgery review: brampton-health-centre
Title: A marked improvement!
Rating: 5 out of 5
Visited: December 2023
I started at Brampton Health Centre in the 90’s with a great original team and an exceptional GP. 

I’m still here and In the past few months there has been a major improvement in the quality of service, from the front desk to the Doctor’s themselves reminding me of why I chose this practice in the first place. I’ve received excellent service from the reception staff. Doctor’s recently have been so helpful and attentive, attempting to drill down into the root causes of issues. In short, they have been brilliant! I know there are a lot of strains on the healthcare system currently so I know we just have to give them a chance. I would definitely recommend this practice now. Thank you guys for being there for people when they are not feeling well!
GP surgery review: brampton-health-centre
Title: Comprehensive Staffing
Rating: 5 out of 5
Visited: September 2023
The fact that there are extensive professionals to cover many medical needs is a big plus. Also, the reception staff are very friendly, patient and helpful, as are the office staff upstairs.
GP surgery review: brampton-health-centre
Title: Extremely professional and courteous team
Rating: 5 out of 5
Visited: August 2023
The team in the reception, nurses & pharmacists is extremely professional, helpful and courteous. They all make you feel comfortable and listened to, and they provide very useful and relevant information and advice
GP surgery review: brampton-health-centre
Title: Lovely Practice
Rating: 5 out of 5
Visited: July 2023
I always receive a warm and friendly response each time I am either or the phone or in the surgery.
GP surgery review: brampton-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: June 2023
Thank you so very much for all the care that you have given me over the last 2 and a half years.
I really appreciate it.
GP surgery review: brampton-health-centre
Title: Really good experience
Rating: 5 out of 5
Visited: May 2023
Today went to the surgery for my vaccinations, the nurse was very thorough in explaining what was required. Overall very good experience.
.
GP surgery review: brampton-health-centre
Title: Good experience
Rating: 5 out of 5
Visited: May 2023
Got an appointment for my jab quickly, got seen on time at the surgery, nurse was good and provided great information.
GP surgery review: brampton-health-centre
Title: Excellent service provided by the surgery
Rating: 5 out of 5
Visited: May 2023
I visited the surgery on 11 May to have my holiday vaccinations.  The service provided by the surgery was excellent.  The nurse explained thoroughly what was needed for my travel.  Overall I find everyone at the surgery are very helpful and I am able to get appointments fairly quickly.
GP surgery review: brampton-health-centre
Title: GP Surgery willing to listen
Rating: 4 out of 5
Visited: April 2023
I have recently joined this surgery and happy to have done this. 
Received attention from the clinical staff and they have listened to my medical issues and taken the necessary steps about this.
All the members of the reception staffs are also friendly and have welcoming attitudes. I have read some negative comments, but like to mention that to receive respect and attention is not one-sided but must be reciprocal. As a patient we should show due  respect to everyone and should remember that all the members of the reception staff works under pressure and we can't demand various services instantly
GP surgery review: brampton-health-centre
Title: Excellent
Rating: 5 out of 5
Visited: April 2023
This doctors is fabulous. The staff and doctors and nurses have so much care and attention and so so helpful. The receptionist today had such a horrible call. They do not deserve that treatment. They are excellent at their job and deserve respect.
GP surgery review: kings-edge-medical-centre
Title: very good surgery
Rating: 5 out of 5
Visited: April 2022
always helped me. No issues at all. Appointment very quick and good staff. They always try their best to sort the matter for me.
GP surgery review: kings-edge-medical-centre
Title: Very helpful and good surgery
Rating: 5 out of 5
Visited: April 2022
Very helpful surgery. Been with them for very long time. Few hiccups sometimes but they always sort the matter for me. Would not leave unless I change the house.
GP surgery review: neasden-medical-centre
Title: Nurse at Neasden Medical centre
Rating: 4 out of 5
Visited: December 2023
I had a smear test today and I was very anxious about having it as this was my first time. This new nurse in the surgery put me at ease and was absolutely wonderful.  She was patient with me and very understanding. She took the sample very gently and quickly.  
I was dreading having this test done, but the way it was done and who does it certainly makes a difference.  To all the women frightened to have a smear test as I was, Neasden surgery has one of the best nurse.
GP surgery review: neasden-medical-centre
Title: Lovely nurse
Rating: 4 out of 5
Visited: December 2023
Went in for routine smear test and in the past has always been a very uncomfortable procedure. However the new nurse made me feel very comfortable and the procedure was completed in no time much to my surprise, I barely felt a thing. Even when taking blood this too was done carefully and with care.
GP surgery review: neasden-medical-centre
Title: Touching Care
Rating: 4 out of 5
Visited: June 2023
I want to express my deepest gratitude and admiration for the incredible team of women at the Neasden Medical Centre. Today, I witnessed an act of kindness that truly touched my heart and reminded me of the immense power of compassion.

There was an elderly patient who had no one to rely on, and he needed urgent medical attention. The dedicated and caring girls at the medical centre not only followed the doctor's orders to send him to the A & E, but they went above and beyond to ensure his well-being.

They organised a cab, gently assisted him into the vehicle, and ensured he was comfortably seated. They treated him as if he were a part of their own family, showing him the love and care he deserved. At that moment, I could see the gratitude and relief in the patient's eyes as he was overwhelmed by their genuine concern and started crying.

As the cab pulled away, carrying the patient to the hospital, these extraordinary women, who had remained strong and composed throughout the ordeal, couldn't hold back their own emotions any longer. They, too, were moved to tears. It was a beautiful reminder that being professional with patients doesn't mean abandoning our humanity; it means embracing it wholeheartedly.

In a world where busy schedules and impersonal interactions have become the norm, witnessing this display of empathy and selflessness was truly heartwarming. The Neasden Medical Centre girls exemplify the true meaning of healthcare, where healing goes beyond just physical treatment.

To all the amazing women at the Neasden Medical Centre, thank you. Thank you for your unwavering dedication to your patients, for going the extra mile, and for treating each person with the love and compassion they deserve. Your actions have left an indelible mark on my heart, reminding me of the incredible impact that a single act of kindness can have.
GP surgery review: neasden-medical-centre
Title: Disappointing experience
Rating: 2 out of 5
Visited: December 2022
This surgery has gone downhill. They will not give face to face appointments when you first call them. If you are lucky, they may see you afterwards.

I developed painful boils on my face earlier this week. I called in and was only offered an evening telephone appointment with one of the permanent doctors on Tuesday 20 December. Of course, the doctor could not see my condition over the telephone and instantly diagnosed it as cold sores. The medicines prescribed (Aclovir tablets) have not been working (and this is even on the third day of taking them). My condition was deteriorating. Only when I saw the receptionists on the afternoon of Thursday 22 December were they kind enough to suggest I call at 8am on Friday 23 December and provided a face to face appointment with one of the locum doctors. The locum doctor was very nice. I need to provide a urine sample. In the meantime, the locum doctor said my condition is likely impetigo. This is very different to cold sores.

The reason for the reluctance to see patients is apparently Coronavirus, but nobody at this surgery wears masks and people come and go. So, why are the GPs not seeing patients at this busy time of year???
GP surgery review: neasden-medical-centre
Title: Never call back on time
Rating: 1 out of 5
Visited: July 2022
The 111 service said I was going to have early hours in the morning from this gp surgery. Bearing in mind the patient is extremely elderly.
I've not had a call and its been over 3 hours. They make excuses after excuses not on.
I have simply had enough of this surgery 
Most unsympathetic practise 
The main doctor has no remorse makes you feel even worse by going to him.
Just beyond upset now words can't describe how annoyed I am

Please if you can fix this or someone should come in and investigate this awful phone back times
GP surgery review: neasden-medical-centre
Title: Not been given a call its 10pm now.
Rating: 1 out of 5
Visited: July 2022
Orginal appointment was at 12pm which 111 had to arrange for me.
I rang at 3pm for a update saying I've not been called.
It's 10pm and still not given been called
This is ridiculous
What kind of gp is this ?
Especially the call is for an elderly patient
Just so upset and angry with this surgery
GP surgery review: neasden-medical-centre
Title: great help
Rating: 5 out of 5
Visited: June 2022
i attended with my daughter last week to check about my knee pain which has been for over 5 months . i was offerd a face to face appointment with one of the Gp's as i requested one . the doctor was willing to listen and after examining my knee , she agreed that painkiller is not the best option and i was referred to physiotherapy in matter of days  .
i would like to thank the staff for the fast appointment and special thank to the doctor on duty who helped out to fine the best solution to my pain without using drugs
GP surgery review: neasden-medical-centre
Title: Was told to move out of my seat by workers
Rating: 1 out of 5
Visited: June 2022
I was sitting patiently to be seen and I was rudely told to move out of my seat so someone else can do blood pressure check.
There is a nice way of talking to people. No need to be rude and speaking as if I am a piece of garbage
GP surgery review: neasden-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
My last visit to Neasden Medical center was once again quick and efficient.
Doctor saw me within minutes and I got the advice and care I needed.

I must also mentioned that last year I was diagnosed with Acute Myeloid Leukaemia.
I can say that if it wasn't for the very quick actions of the Doctor,in conducting the right tests and referring me with the highest priority to the most suitable services,I wouldn't be here today.

I am now recovering from the treatment and in remission from Leukemia.
This was only possible because I was diagnosed at the right time due to the quick actions of the Doctor that has also saw me today.

I am eternally grateful to him and the rest of the team at Neasden Medical center for the continued support throughout this extremely difficult time in my life.
GP surgery review: the-fryent-way-surgery
Title: Customer Service
Rating: 4 out of 5
Visited: December 2023
With trepidation rang this morning to request changing an appointment. Call was answered promptly, receptionist was v helpful. Saw guidance on using this feedback saying can't name an individual unfortunately but I really appreciated the service !
GP surgery review: the-fryent-way-surgery
Title: Good practice
Rating: 4 out of 5
Visited: June 2023
I work in a GP practice myself-so I know that it is continually getting more difficult to run a practice with good service. I find this practice is generally quite professional and runs smoothly. They deal with eConsults in a timely manner, and sign off repeat prescription requests on time. I do think the practice could have better signage inside. When I had a nurse appointment I had no idea how to get to the room and couldn't see any signage to tell me where the stairs are-luckily another patient told me where to go. I think the amount of informational posters could be reduced, and signage towards rooms could be made more clear.
GP surgery review: the-fryent-way-surgery
Title: Poor practice
Rating: 1 out of 5
Visited: March 2023
The receptionists have always been rude whenever I call. Trying to call the surgery in the morning for same day appointments is extremely difficult and when you eventually get through, a majority of the time  none are available. Please,do not register to this surgery, it's appalling.
GP surgery review: the-fryent-way-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
I have been a patient at this practice all my life.  I am completely satisfied with my experience. I always manage to get an appointment with the GP I prefer within a reasonable amount of time. I feel that the doctor listens carefully and is empathetic and very knowledgeable.   You can consult with a clinical pharmacist regarding medication usually the same day you call for an appointment.  Blood tests can be carried out by a skilled phlebotomist.  Test results and repeat medication are available online.  This is a top rate surgery.
GP surgery review: the-fryent-way-surgery
Title: Surgery needs a lot of improvements
Rating: 1 out of 5
Visited: March 2022
I have been registered with this GP for 5 years and I must say the service has gone down hill, especially over the last 2 years.

Patients have to listen to an incredibly long and unnecessary automated message when they call to make an appointment. This message seems quite redundant now.

Patients have to wait a very long time before their call is answered (latest wait time was 40 mins) despite being notified that they are caller number 1 in the queue.

Too many locums who do not seem very interested in providing thorough healthcare. Repeatedly I've been asked what treatment I need. If I knew I wouldn't be asking for a GP appointment.

Reception staff can be quite rude, contradictory and most times do not speak clearly over the phone. Almost like they don't care.
GP surgery review: uxendon-crescent-surgery
Title: Lacking basic levels of care and borderline incompetent
Rating: 1 out of 5
Visited: June 2023
Highly unorganised, rude and blasé young female receptionist. nlNo attention to detail or understanding of what good/best practise should look like. Saw staff members putting phone calls on hold to then laugh. Is this a GP practice or comedy club? To see someone's distress laughed at was sickening. They clearly don't understand new GDPR laws either. I only transfered as it's my local but was left extremely underwhelmed by the service. They also have loads of flies just zooming around the waiting room with shows the hygiene levels.
GP surgery review: uxendon-crescent-surgery
Title: Great medical and admin staff
Rating: 5 out of 5
Visited: May 2023
I've had a couple of Dr appointments recently and a visit to the practice nurse. The Dr's were very helpful, good advice and medication, and the practice nurse is brilliant at getting blood samples from me - not an easy task! The admin staff are brilliant, always courteous and pleasant to deal with. Nothing is too much trouble for them.
GP surgery review: uxendon-crescent-surgery
Title: Practice appointments nirmal
Rating: 5 out of 5
Visited: May 2023
I visited the surgery yesterday saw a locum doctor … he was very pleasant and addressed my problems .. pleased with the visit . Hopefully he will stay with practice . Appointments were very hard to get after covid , but I am
Pleased to find that this is the case no longer . This surgery has always provided good care  …
GP surgery review: uxendon-crescent-surgery
Title: Very informative and helpful
Rating: 5 out of 5
Visited: May 2023
I needed to catch up on my vaccinations. Nurse was very nice and gave me some good info. Painless treatment too.
GP surgery review: uxendon-crescent-surgery
Title: Great service
Rating: 5 out of 5
Visited: May 2023
After having an asthma attack and ending up in hospital for a few hours my after care from the surgery has been fantastic I’ve had 3 face to face appointments blood test all within the space of 2 weeks so they could keep a close eye on my breathing. Not only have the doctors be great the receptionist have also been so helpful in being able to fit me in for appointments. The surgery is always clean and tidy.
I would definitely recommend this surgery
GP surgery review: uxendon-crescent-surgery
Title: Such excellent service
Rating: 5 out of 5
Visited: May 2023
This is such a good practice with lovely staff.  There is certainly care and consideration shown to patients and the staff and doctors take your concerns very seriously and I felt very well cared for.  A big thanks to the staff and doctors.