janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: roseland-surgeries
Title: Knowledgeable and reassuring staff
Rating: 0 out of 5
Visited: March 2023
Realised p.v. bleed, particularly post menopausal, needs to be taken seriously. Contacted GP at the end of March and face to face appointment given for the same day. Thorough examination by GP and referral made to gynaecology clinic. Blood test carried out and results given reporting all within normal limits. One week later ultrasound carried out. Told nothing untoward noted on screen which was very reassuring. Told appointment would be given for a Hysteroscopy.  
Contact made by telephone and confirmed by letter for procedure mid April Accompanying letters contained a great deal of information which was very helpful and reassuring. Hysteroscopy carried out. Everyone was friendly but professional. All staff extremely knowledgeable and reassuring. Constant reassurance and care to ensure I was not uncomfortable or in pain. Findings discussed and copy letter given. After care advised. Dignity and privacy protected at all times. It’s not a procedure I would like to repeat but if it has to be carried out anywhere I would recommend Treliske at Truro, in the Women’s and Children’s Services, ONS & Gynae Dept.  
Thank you everyone.  
[Unsure about 'Team work']  
  
[Unsure about 'Staff skills']  
  
[Unsure about 'Staff attitude']
GP surgery review: carnon-downs-surgery
Title: Outstanding care
Rating: 5 out of 5
Visited: June 2022
Had a few different reasons to visit recently and on each occasion all staff were super friendly and helpful. I always feel like they care about my well-being and that they actually listen to and help with my health issues. All through the covid situation they have provided outstanding service. Huge thank you to all the staff there.
GP surgery review: st.-agnes-surgery
Title: Great service from happy staff
Rating: 5 out of 5
Visited: October 2022
This morning my husband and I visited the surgery for our covid and flu vaccinations. We have to compliment the staff on their excellent service. Our experience was of a slicky run operation. We were greeted politely, there was no waiting and we received our treatment from efficient, friendly staff who were all very obviously happy in their work. What an uplifting experience. Thank you
GP surgery review: st.-agnes-surgery
Title: Very Helpful
Rating: 5 out of 5
Visited: June 2022
The practice supported me whilst on holiday with doing some blood tests post a heart attack. I cannot thank everyone enough as we wouldn’t have been able to go away. Everyone was very friendly and I am truly grateful for their support.
GP surgery review: oak-tree-surgery
Title: Not enough time to answer
Rating: 4 out of 5
Visited: December 2023
had a telephone appointment today at 0850. Phone rang at 0820 being partially sighted I failed to answer as I was only given 4 rings before the call ended. This has happened before and is an unrealistic expectation with an aging population.
GP surgery review: oak-tree-surgery
Title: It’s not a good practice
Rating: 4 out of 5
Visited: September 2023
When I book my appointment by telephone it’s too long too wait and sometimes I have to book on line which I don’t know how to book it
GP surgery review: oak-tree-surgery
Title: Excellent fast service
Rating: 5 out of 5
Visited: January 2023
I logged my medical issue on line at about 0900 this morning. I was called back by the doctor within 1 hour and had a quick and very good discussion with him. I was asked to come into the surgery to see the doctor just 45 minutes later. A great consultation and I left with appropriate medication within a few minutes. What excellent and friendly service when the NHS is under such great pressure, total turnaround time just 2 hours - thank you Oak Tree Surgery.
GP surgery review: oak-tree-surgery
Title: We are so lucky to be registered with this practice
Rating: 5 out of 5
Visited: January 2023
My wife having returned from hospital in February totally immobile and myself having my own issues I feel we cannot be more blessed than to be under the umbrella of Oaktree Surgery for our health care. Totally excellent
GP surgery review: oak-tree-surgery
Title: Amazing Nurses with my 4yr old
Rating: 5 out of 5
Visited: January 2023
My 4 yr old had his Flu vaccine today and the Nurses where fantastic. The best we have experienced so far and most of our experiences have been pretty good. But they couldn't have been nicer. So thank you b and b. You spoke straight to my son and immediately engaged him in his own care. He responded the best he ever has in the Dr's so thank you for taking that time with him and making that effort. I know that this will really help him feel safer and happier in future visits.
GP surgery review: oak-tree-surgery
Title: Great Service
Rating: 5 out of 5
Visited: December 2022
I have been ill for a number of weeks. Rang and spoke with the doctor and had a face to face appointment within 20 minutes. The follow up a few weeks later was over the phone with a nurse. Both times were brilliant. On hearing that the NHS is in total breakdown (and it is in places) it was so good to cared for by professional people.
GP surgery review: oak-tree-surgery
Title: Came to the rescue!
Rating: 5 out of 5
Visited: December 2022
Thank you for helping my dad while he was on holiday as he forgot some important medication. Please pass my thanks to the dispensary & reception as you dealt with this very quickly & very kindly.
GP surgery review: oak-tree-surgery
Title: One individual lets the whole practice down!
Rating: 3 out of 5
Visited: November 2022
I’ve always received wonderful care from this GP practice and all it’s doctors, nurses and receptionist staff. But unfortunately there is one very rude individual on the reception that I encountered a couple days ago, she was very argumentative and shouting, as well as demanding about my other medical appointments at derriford which had nothing to do with my enquiries or needs in which I called up about. Very disrespectful and belittling! I can see why so many people have complained about this individual, as she really does bring the whole team down! Was a horrible experience, and a real shame as the other receptionists and staff have all been wonderful over the years!
GP surgery review: oak-tree-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
I have only been a patient at this surgery for two years and only recently needed to use the services. I have needed to contact them on two different occasions and although having to go through telephone consultation, I also decided to do an online consultation I am not quite an old age pension, and don’t really like change I have to say that the service I have received from this surgery has been excellent.including a very early appointment to have my blood taken
I certainly feel that I am being cared for.
GP surgery review: oak-tree-surgery
Title: poor prescribing service
Rating: 2 out of 5
Visited: October 2022
Was told at dispensary that they cannot send scripts electronically, even though using emis system? I work with nursing team at another gp practice and am very disappointed. Was told i had to get my meds from there only and wasn't given a choice to go to another chemist!
I know this brings in more income to struggling practices but this is not right, pts should be given the choice. The dispensary clearly is struggling with pt volume as every visit they are queued out of the door to collect meds.
Please can this be reviewed from what i have seen very unhappy pts in the que
GP surgery review: old-bridge-surgery
Title: Quick, Friendly and Efficient
Rating: 5 out of 5
Visited: January 2024
Woke up with a problem, ( had discovered a small lump on a testicle, if you must know) and phoned the surgery, around 9am, and waited in a queue for around 10 minutes. Pretty good. Explained the problem and told a doctor would call back. Two minutes later one did and I filled him in with the details. An appointment was made for 11.45 that day where the doctor proceeded to put my mind at rest whilst organising further research. So, within three hours of discovering the problem I had been seen by a doctor, reassured and referred to the relevant specialist. First rate. In my experience over the last eighteen months this was not exceptional. It was the norm. Well done!
GP surgery review: old-bridge-surgery
Title: Polite and Friendly
Rating: 4 out of 5
Visited: December 2023
Appointments with a GP are limited however my latest experience and follow up with nurse were exceptional.
GP surgery review: old-bridge-surgery
Title: Many thanks
Rating: 5 out of 5
Visited: August 2023
We have recently moved to the area and are very pleased with  the service from our new GP. My appointment was well handled and I was treated by practice nurses and GPs with understanding and professionalism. Thank you.
GP surgery review: old-bridge-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
I phoned in the morning as I had been in pain for some time. I was given an appointment at 9.40,and sorted out there and then! With all the pressures that general practice is under what with austerity and brexit (both of which were self inflicted), I am so happy that the original spirit of the NHS is still alive in looe!
GP surgery review: old-bridge-surgery
Title: Lucky to have both Pelynt  & Old Bridge Surgeries
Rating: 5 out of 5
Visited: April 2022
The doctors, nurses, and reception staff, are all very professional, approachable and understanding,  nothing is too much trouble , wished to let you know you are all  appreciated
GP surgery review: old-bridge-surgery
Title: No duty of care
Rating: 1 out of 5
Visited: March 2022
Call back with blood test results & wrong advice given from a very rude  Doctor .
 Basically to purchase over the counter meds & fobbed off feeling like I'd no right to be requesting any help at all. Quite a scary tone from a so called professional 
Fortunately 2 weeks later I had a phone appointment with another GP who was on the ball & read my notes & took the time to interpret my results then realised I'd spent 2 weeks suffering when I was actually entitled to 2 prescriptions which are higher dosage & cannot be obtained without prescription .
 Meaning I wouldn't have improved had she not reviewed my notes .
Thank goodness a genuine Medic interested in helping .
GP surgery review: port-view-surgery
Title: Great practice great staff
Rating: 5 out of 5
Visited: May 2023
Husband very unwell phoned at 8.15 doctor phoned back at 8.45 appointment arranged for 11am when we went in husband put on nebuliser straight away and ambulance called at derriford husband was treated for pneumonia and we were told he would not have made it if we hadn’t had got to hospital when we did many thanks to all of you hope you continue to be a surgery in your own right you are fabulous words can never say enough well done
GP surgery review: port-view-surgery
Title: Prompt attention
Rating: 5 out of 5
Visited: January 2023
Rang surgery at 1030am.
Sent questionaire immediately.
Delivered sample by 1130am.
Phone call from Doctor pm.
Prescription collected before end of day.
Much alarm generated in the press made us fearful and reluctant to bother our GP.
Need not to have been so as problem dealt with in timely and effective manner.
Thank you.
GP surgery review: quay-lane-surgery
Title: A really caring GP who always goes the extra mile
Rating: 5 out of 5
Visited: March 2022
I am sitting in the carpark waiting for my relative to come back. The GP is outside in the dark and cold weather, rushing from patient to patient amongst the cars with his mask and pinny on, and a tray of medical equipment late into the evening. Bless him. This is the NHS at its very best. So much care and such hard work and always so thorough. Thank you Quay Lane Surgery.
GP surgery review: rame-group-practice
Title: Excellent Staff and Practice
Rating: 5 out of 5
Visited: December 2022
I highly praise the staff and care received at The Rame Group Practice.
They have looked after me with the greatest empathy and compassion over the past few years. More recently an excellent GP took the time to listen to me and made me feel completely understood and listened to. She is wonderful!

Keep up the fantastic work
GP surgery review: rame-group-practice
Title: Trainee doctor
Rating: 5 out of 5
Visited: May 2022
I had to attend the surgery yesterday, I was asked if I would see a trainee doctor first ,and I must comment on how thorough and incredibly polite this young lady was,its nice to know that the practice is supporting these young doctors .
Thank-you to all at The Rame Practice
GP surgery review: rosedean-surgery
Title: covid/flu clinic sat 7th oct
Rating: 5 out of 5
Visited: October 2023
wow what a slick operation. mum in law and husband seen on time, with no fuss, no wait,  In and out in minutes. Well organised and run, well done Rosedean what a team.
GP surgery review: rosedean-surgery
Title: Disgusting service
Rating: 2 out of 5
Visited: July 2023
I have waited for 45 mins from  8.20am as caller number one on the caller wait list. I was eventually answered and told that you cannot book a routine appointment until a friday at 2pm. To have waited 45 mins and be told this is disgusting and ridiculous and bad customer service. 
Surely it would benefit all to be told whilst on hold that you cannot use this service?! I stead of repeating the same message over and over please put something usefull on there!
GP surgery review: rosedean-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: April 2023
I have recently had a problem with my hip. and, as with every medical problem I and my family have had in the 50+ years we have been with this surgery, I have had excellent care.  Not only have the staff been caring, but they have taken the time to explain my problem and discuss the options with me.  I have been seen quickly and treated with respect and good temper by all the staff, including the receptionists.  Full marks for Rosedean Surgery.
GP surgery review: rosedean-surgery
Title: Great Experience
Rating: 1 out of 5
Visited: April 2023
I have to have regular blood tests and always find the nurses very prompt and very caring and friendly. In fact I have never had a bad experience at this surgery since changing from the other surgery in Liskeard. The staff always have time for you and are genuinely caring.
GP surgery review: rosedean-surgery
Title: Real Time help at Reception
Rating: 4 out of 5
Visited: March 2023
Had to upgrade iPad to be able to remain online with surgery.
Difficulties arose with Patient Access. Still feel intimidated by some of the computer world and needed some help with resetting our system.
Good help at Reception and later follow-up online. It means a lot to be able to be seen in person, rather than just a NHS number on a screen. 
Hoping Patient Access lives up to its name and I don’t need a patient reset with the stress of it all.
Many thanks.
GP surgery review: rosedean-surgery
Title: Apalling
Rating: 1 out of 5
Visited: February 2023
Appalling service from the nurses. I waited nearly an hour in the waiting room.  To then be told by reception that nurses had marked me as having been seen. Lies.  On another occasion the required procedure was not done correctly resulting in having to go back again. I am disabled & made to feel like I am an inconvenience by them. Awful
GP surgery review: rosedean-surgery
Title: Face-to-Face
Rating: 3 out of 5
Visited: November 2022
Positive :
good discussion and examination, with excellent ‘bedside manner’.
Course of treatment, inc prescription. This was a good experience and could not have been dealt with by a tel call.
Negative :
psoriasis of the ears is distressing and made worse by build-up of wax. It is hard to believe that our nurses are not now dealing with this. Instead I am having to travel and pay for ear wax suction. Ears are a serious matter, the above problems can lead to deafness. Our surgeries should provide an ear wax suction service, as in hospitals.
GP surgery review: rosedean-surgery
Title: Very thorough and speedy
Rating: 5 out of 5
Visited: October 2022
Got a doctor appointment following a telephone consultation. Felt I was extremely well listened to and hospital referral came through almost before I got home. Thank you very much for excellent service - triage phone call, doctor phone call, doctor appointment, follow up and admin support.  Top marks Rosedean. Been a patient here 45 years. Felt the energy.
GP surgery review: rosedean-surgery
Title: Terrible service for disabled needing repeat prescriptions
Rating: 1 out of 5
Visited: August 2022
Supposed to give 7 days notice for repeat prescriptions, (delivery) but after 18 days still not arrived.
Phoned surgery and told to send a taxi to collect them.
Prescription always put at least 10 days before needed but rarely delivered without having to phone surgery to ask where it is. Last month luckily had daughter down so she collected after almost 2 weeks after repeat prescription put in.
GP surgery review: rosedean-surgery
Title: Amazing staff
Rating: 5 out of 5
Visited: August 2022
I really can't thank the staff at rosedean enough. The receptionist I spoke to sorted everything out and reassured me, even though the patient in front of me gave her such a hard time.
GP surgery review: saltash-health-centre
Title: No duty of care
Rating: 2 out of 5
Visited: June 2023
If I thought I might get better treatment from another surgery, in my area, I would change.
It took the surgery two months, to adjust  the dosage of one of my heart medications. This was after (supposedly) "not receiving" three different communications from two different cardiac departments. I also passed in a copy of a letter, from my heart surgeon, that the surgery requested. Two weeks later, still no change. Had to highlight this fact in a "special medication request", before they actually did anything. All you get are the same excuses. If you complain too much, they won't treat you at all! How on Earth did they get a "Good" CQC rating. Mind-boggling.
GP surgery review: saltash-health-centre
Title: Despite all the difficulties we get great service…
Rating: 4 out of 5
Visited: January 2023
Once again Saltash Medical Centre came up trumps. Unfortunately both my wife and I have to make frequent demands on the health service due to age and medical needs.We have found staff friendly and helpful, and have managed to resolve the numerous issues thanks to the staff and clinicians. Many thanks to you all for a job very well done.
GP surgery review: saltash-health-centre
Title: Awful communication
Rating: 2 out of 5
Visited: October 2022
I have just tried to make an appointment for a PSA test regarding prostate cancer.  I waited on the phone for 10 minutes only to have the phone put down on me as it answered, meaning I had to rejoin the queue.  This is costly in both time and money and gives you a poor reputation
GP surgery review: saltash-health-centre
Title: Great service.
Rating: 5 out of 5
Visited: August 2022
Attended for blood pressure and blood test checks. On time and very efficiently carried out. Made to feel important by the nurse.
The practice is to be congratulated on it's caring approach, especially to the elderly. My wife and I are both in our eighties werentreated very well.
GP surgery review: saltash-health-centre
Title: Livi
Rating: 5 out of 5
Visited: June 2022
It is usually easier and quicker to get an on-line appointment with a Livi GP. They can deal with many issues quickly and efficiently. I downloaded the Livi App and registered with them some while back but didn't need to use it for a while. when I did, I got an appointment the same day. The GP was excellent and issued a prescription there and then, which I collected that afternoon from my local pharmacy. That's fantastic service - by any standards. I recommend Livi to everyone who has access to a computer or mobile phone. The Practice is under heavy pressure - due to Covid, an aging population etc etc, so it is brilliant that they offer patients the free Livi App.
GP surgery review: saltash-health-centre
Title: Appointment booked for 9am, and no waiting and seen at 9am
Rating: 5 out of 5
Visited: May 2022
Received fabulous advice and support when attending an appointment for Bloods and BP 20th May. Friendly and approachable with excellent communication.
GP surgery review: saltash-health-centre
Title: Poor Service
Rating: 1 out of 5
Visited: March 2022
If you're ill or need proper support with medication, either ring a phone line and sit on hold or for eternity, or prepare for a medically unqualified receptionist to triage you and decide whether she's prepared to open the remotely locked door........response? Mostly "computer says no".

Whoever is in charge at this surgery needs to educate their staff on etiquette and manners.
GP surgery review: saltash-health-centre
Title: No one listens
Rating: 2 out of 5
Visited: February 2022
After years of depression etc now suffering with migraines e consult works well providing you get the help are listened to and above all shown compassion and empathy this surgery appears to not let you have medication and to take paracetamol that’s all well and good short term but what about long term I’ve lost all faith in this surgery
GP surgery review: falmouth-health-centre
Title: Helpful nurses and short wait time
Rating: 0 out of 5
Visited: December 2023
I visited Falmouth Health Centre recently for a cataract assessment. Both nurses doing my assessment were extremely helpful and put me at ease during the procedure.  
When the assessment with the nurses was over I was asked to wait in the seating area until the doctor was ready to see me.  
I waited less than nine minutes and was seen by the doctor who examined my eyes and explained to me what would happen during the procedure to remove the cataract.  
I am a wheelchair user and found Falmouth Health Centre easy to manoeuvre around.  
The car park is different issue and could definitely do with more disable parking bays.
GP surgery review: falmouth-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: September 2023
I was impressed by the all round service I received from two Doctors and a nurse when recently visiting Falmouth Health centre. 
The Doctor I saw for my ear appointment was so insightful, caring and had a refreshingly human approach, which I really valued. 
The second was also very helpful, offering to print information about my case that was very helpful and insightful for me. 
The nurse that took my blood was friendly, kind and made me feel at ease. 
Thank you very much for the great service.
GP surgery review: falmouth-health-centre
Title: Thank you
Rating: 5 out of 5
Visited: September 2023
The care that my elderly parents received from everyone at Falmouth Health Centre was outstanding.  

I would particularly like to thank their main doctor for taking the time to look after my parents. They were treated with kindness, empathy and a genuine concern for their well-being. I couldn't have wished for better care. Thank you too for the compassion of the other doctors.   

Our communication with the Health Centre was efficient and friendly.  The reception staff are endlessly patient.  I was able to use the triage system for my mum and dad so that their needs were efficiently responded to - by the doctors or the practice paramedic.

The nurses we saw were all brilliant. Even though my dad had Alzheimer's, he remembered having his blood taken by an elf at Christmas for a long time!