janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-downend-health-group
Title: The prescription line service is great
Rating: 3 out of 5
Visited: February 2023
A total struggle getting a letter from a private appointment translated into a prescription. 3 phone calls, waiting for 40 mins at a time, 2 emails, 3 visits to the surgery to be told it’s stuck in the system or will take an extra week, or ‘someone should’ contact you soon…then nothing.

Today I spoke directly to the Medicine Management Team. What a breath of fresh air. They knew straight away what to do, handled it in minutes and gave amazing advice. A huge relief.
GP surgery review: the-downend-health-group
Title: Great Practice
Rating: 5 out of 5
Visited: February 2023
My husband was diagnosed with Alzheimer’s in April 2022. A Care Co-ordinator contacted me from Downend Health Group to offer me as his carer advice and information on activities we could access. She has rang me every 2 weeks offering support and pointing me in the right direction for groups we can join and Alzheimer’s support we can access. This help and someone to listen to my worries has been a great help to me.
GP surgery review: the-downend-health-group
Title: Exceptional support
Rating: 5 out of 5
Visited: January 2023
Great response and constant support during many weeks of chest infections. X-ray referral to clinics medications and face to face and phone calls. Hospital referrals and excellent COPD discussion. Everything explained clearly during a very stressful time.
GP surgery review: the-downend-health-group
Title: Exceptional Service
Rating: 5 out of 5
Visited: January 2023
I would like to comment on my experience of recent interactions with Christchurch Medical Practice Downend . 
Whilst there have been delays getting through  these are to be expected because of the severe pressure the Practice is under. However once I established contact the service received from Practice staff has been exemplary.
The reception staff are unfailing polite, helpful,  caring and demonstrate a ready willingness to help you with your issue.
The Medication Team are always very efficient.
I have always experienced high quality care and support  from the Clinical Staff.
I want to put my appreciation on record as there is a tendency to complain when things go wrong but no equivalent tendency to praise when things go well. 
Thank you all for the care you have given me.
GP surgery review: the-downend-health-group
Title: Kind, friendly and accessible
Rating: 5 out of 5
Visited: January 2023
I've been a patient of Willows for over 40 years, which has now merged and become one half of Downend Health group with Christchurch Medical Practice.  Today I needed an emergency appointment.  As instructed, I called bang on 8am, I got an engaged tone for 6 minutes, then I joined the waiting line in position 6, 10 minutes later I had a same day appointment, with a female Dr as requested all before lunchtime.  Both the receptionist and the Dr that I later went to see were lovely and I'm very pleased to be a member of DhG
GP surgery review: the-downend-health-group
Title: Good Practice
Rating: 5 out of 5
Visited: December 2022
I had to speak to the Medicines Management Team about my medication as I am having problems with getting one of the items and I actually ran out and was desperate. I spoke to 6 different pharmacies. The lady I spoke to in the team was extremely helpful and polite and through her I was able to find a pharmacy that had a few boxes left for me. Just want to thank her for her help and putting my mind at ease.
GP surgery review: the-downend-health-group
Title: Medicine Management Team
Rating: 4 out of 5
Visited: December 2022
Spoke to a very helpful, patient and understanding lady today (shame I'm not allowed to give her name!} She answered all my questions regarding my elderly father and his medication - and I had quite a few!!!  Excellent experience. Thanks
GP surgery review: the-downend-health-group
Title: Super helpful receptionist
Rating: 5 out of 5
Visited: November 2022
I desperately needed a doctor to see my son who was struggling, they were no appointments but one receptionist went above and beyond to ensure that a doctor was able to call me then arrange an appointment for him. I was very grateful as I know how much pressure they are under, with no faults of their own. I wouldn’t go anywhere else
GP surgery review: gloucester-road-medical-centre
Title: Care and compassion
Rating: 5 out of 5
Visited: October 2022
I just wanted to write to thank all staff for their unwavering professionalism,  efficiency, care and compassion.  Whenever I have had to bring my baby boy in with yet another bug, they always ensure they can see him in a timely manner and then deal with him so brilliantly, with time, patience and kindness. This was even the case when we had to call them at 5.30pm on a friday last week.  Great surgery doing a great job in difficult times. Thank you.
GP surgery review: gloucester-road-medical-centre
Title: Helpful reception
Rating: 5 out of 5
Visited: September 2022
Phoned up to enquire about getting access to my records. Wasn't on hold too long and the reception team were helpful, friendly and sorted the issue easily.
GP surgery review: gloucester-road-medical-centre
Title: Very responsive and professional
Rating: 5 out of 5
Visited: August 2022
Being new to Bristol, was a little nervous joining such a large medical centre, but they're great and it's a very well run practice. They're incredibly busy, but who isn't?  We usually get appointments quickly or at least in a reasonable time.  Most importantly, the care my family have received is very professional, attentive and skilled.
GP surgery review: gloucester-road-medical-centre
Title: Fantastic care today
Rating: 5 out of 5
Visited: August 2022
I had a coil change today and the doctor (can't remember her name) and health care assistant were both so attentive and caring. Just what I needed when feeling a bit nervous.
GP surgery review: gloucester-road-medical-centre
Title: Great reception team and doctors
Rating: 5 out of 5
Visited: July 2022
Called today on 28th July at about 11am regarding an awful UTI, I didn't have any hope of getting treatment as I know practices are so busy so almost gave up but despite being number 12 in a queue I got through to a lovely receptionist who was really kind and asked appropriate questions to know how to triage my call and was concerned so she said that a doctor would call me shortly.
I then quickly had a call back from a doctor, I cant remember her name but had a Newcastle accent or similar.
She was also great and asked plenty of questions to ensure I got the right treatment and was really understanding and empathetic.
Both ladies are an absolute credit to the surgery and did a great job even though they're inundated with patients.
GP surgery review: gloucester-road-medical-centre
Title: Amazing service under huge pressure
Rating: 5 out of 5
Visited: June 2022
We are new parents with a number of health conditions between us and our experience of Gloucester Road Medical Centre has been incredible. They have worked tirelessly to ensure that we see the right people at the right time. The e-consult service is amazing. We can't thank the staff enough for all they do under such extreme pressure. You are all amazing. Honestly, thank you
GP surgery review: gloucester-road-medical-centre
Title: Brilliant Service
Rating: 5 out of 5
Visited: June 2022
After transferring from another surgery recently I have had fantastic service from GRMC. Staff have been so helpful and empathetic to my feelings and worries. I think the communication from and between staff is strong and as such I feel more valued and known as a patient. I’ve felt respected and understood all the way from receptionists to GPs which is so important. Thank you!
GP surgery review: gloucester-road-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: May 2022
Thank you very much to the Doctor who saw me at short notice, I am truly amazed with the care and compassion from the Doctors and nurses at Gloucester Road Medical Centre, also the receptionist and other staff are very helpful and polite. I have been using the Centre for many years.
GP surgery review: gloucester-road-medical-centre
Title: Amazing responsiveness
Rating: 5 out of 5
Visited: May 2022
I completed an e consult form on a Tuesday evening. I was called by the GP on Wednesday morning. Great response times and a supportive, informative and helpful consultation by phone. Thank you.
GP surgery review: beacon-medical-group
Title: Fantastic friendly and informative advice
Rating: 5 out of 5
Visited: November 2023
I received a phone call from the well woman clinic and I was really impressed with the service. I felt listened to, was given excellent advice and nothing was too much trouble. I was completely satisfied with the outcome.
GP surgery review: beacon-medical-group
Title: Empathic practice
Rating: 5 out of 5
Visited: November 2023
Considerate doctor,  displaying empathy and efficiency despite lack of funding and manpower from government.
GP surgery review: beacon-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Did an e consult doctor phoned same day and discussed my problems and arranged medication and also discussed other options for treatment
GP surgery review: beacon-medical-group
Title: Pleasant Surprise
Rating: 4 out of 5
Visited: October 2023
Having moved here recently and as feedback from neighbours had been consistently negative I was very pleasantly surprised.  Reception was neutral, environment was clean and calm, and the important part - meeting the new named GP - was reassuring and a pleasure. He also told me when to expect a follow-up.
GP surgery review: beacon-medical-group
Title: Exceptional
Rating: 5 out of 5
Visited: October 2023
Always amazing GP’s!
They are working in new ways to help as many people as possible. 
They always ensure that me & mine are treated appropriately within the shortest time possible for the conditions.
GP surgery review: beacon-medical-group
Title: Very efficient service
Rating: 5 out of 5
Visited: October 2023
Attended for a flu and COVID vaccination. There was no wait and I was in the surgery for no more  than ten minutes. The staff were friendly and reassuring.
GP surgery review: beacon-medical-group
Title: Great home visit.
Rating: 5 out of 5
Visited: October 2023
Dr. visited my parents-in-law at home to give them their covid and flu vaccinations. They are in their 90's. Having not met them before, she quickly accessed their situation and able to reassure them about the vaccines. She also checked my father-in-law for a health issue and sorted it during the visit. We got a call from the Dr. which was very reassuring as we were out of England at the time. Great visit!
GP surgery review: beacon-medical-group
Title: In-depth review.
Rating: 5 out of 5
Visited: October 2023
Doctor was very personable and  caring. Gave me a way forward and went off to do more research. She  came back when fully up to speed and had referred me for further tests  by a specialist centre.
GP surgery review: beacon-medical-group
Title: Good experience
Rating: 5 out of 5
Visited: October 2023
Having not used the facilities for a considerable amount of years and hearing of terrible issues with GP practices via the media. I was very pleased with the practice and the professional manner in which was used in my medical case, the service was brilliant, so well done from me.
GP surgery review: beacon-medical-group
Title: Could do better
Rating: 4 out of 5
Visited: October 2023
Once you get to see a Health Professional you are normally very well looked after. The staff in general are very good. However taking an excess of thirty  minutes on the phone to actually speak to a person does not generate a feeling of confidence. The perceived difficulty in getting an actual face to face with a Dr doesn’t help either.  I’m sorry but a “telephone consultation” is not the same. There are anxieties and feelings that cannot be expressed or addressed on the telephone. This is not the fault of the Practice who do the best that they can with the resources available but the gradual decline in NHS provision. It’s well overdue for a radical, and I mean Radical overhaul.
GP surgery review: whipton-surgery
Title: Wonderful service
Rating: 5 out of 5
Visited: July 2022
I was treated kindly and professionally by all the staff I encountered 
The doctor prescribed the antibiotics I needed for the throat infection
She also gave me time and space to discuss my cancer diagnosis, surgery and treatment 
She listened and gave practical and emotional support and advice
She was amazing and I left the surgery feeling stronger and with the knowledge that I could get medical and emotional support, this was priceless 
Thanks so much!
GP surgery review: whipton-surgery
Title: Quick response
Rating: 5 out of 5
Visited: July 2022
I sent an e-consult on Sunday afternoon and had a call from my GP the following morning at 9.30. She was very thorough in her questions and gave me helpful advice and reassurance, I needed a prescription which she arranged for me to pick up at my chosen pharmacy. It was very comforting to get such a response as I had some concerning symptoms. I’ve been a patient at this surgery for over 20 years and have always found the medical and support staff friendly, helpful, kind and professional.
GP surgery review: whipton-surgery
Title: Wonderful caring practice
Rating: 5 out of 5
Visited: June 2022
I have recently joined Whipton Surgery and I can honestly say it is the best practice I have ever had and I am so grateful. They truly care, look after you and want to help. They listen, do not rush you or don’t dismiss what you say.  Every single staff member there is so wonderful. The reception team are so great and deal with any questions quickly and efficiently, the nurses are kind, caring and lovely, make you feel at ease from the moment you meet them and the Doctors have  sincere empathy and are very knowledgeable. To you all, thank you so much.
GP surgery review: whipton-surgery
Title: Friendly and helpful staff
Rating: 5 out of 5
Visited: February 2022
I just wanted to say thank you for your prompt and friendly response
I helped my daughter with a e- consultation
After only about an hour a very lovely doctor rang, discussed her issue and then arranged to send a prescription
Really wonderful service
GP surgery review: kingskerswell-&-ipplepen-med-practice
Title: Difficult to contact
Rating: 3 out of 5
Visited: January 2024
I am recent resident of Ipplepen, I have been given username and password. I have today and tried to use them to order repeat prescription, but totally failed?
GP surgery review: beaumont-villa-surgery
Title: Great Doctor
Rating: 5 out of 5
Visited: June 2023
The doctor was very patient and explained everything thoroughly. They ensured I knew when to take my medication and for how long and what to do if my symptoms did not improve.
GP surgery review: beaumont-villa-surgery
Title: Doctor very attentive
Rating: 4 out of 5
Visited: February 2023
The doctor I saw was very pleasant and attentive. The doctor listened to my concerns in a relaxed and chilled manner.
GP surgery review: beaumont-villa-surgery
Title: Always brilliant medical assistance
Rating: 5 out of 5
Visited: February 2023
Little boy seen quickly by a lovely doctor and treatment base available for pickup within 1 hour of appointment
GP surgery review: beaumont-villa-surgery
Title: Blood test
Rating: 5 out of 5
Visited: February 2023
The receptionist was very helpful, when it came time for me to leave,by holding the door open 
The nurse was very pleasant, and gentle also very helpful as I am disabled, and need a mobility scooter to get about
GP surgery review: beaumont-villa-surgery
Title: Lovely Dr
Rating: 4 out of 5
Visited: February 2023
Once again I have had a Dr and nurse at this surgery carrying out an uncomfortable potentially embarrassing procedure but doing everything possible to make it as relaxed and pleasant as it could be. Thank you very much for your kindness and putting me at ease.
GP surgery review: beaumont-villa-surgery
Title: Fantastic doctor
Rating: 5 out of 5
Visited: February 2023
First time visiting and the Doctor was very welcoming and friendly. Very clean surgery.  Few parking spaces on the side of building
GP surgery review: beaumont-villa-surgery
Title: Great appointment
Rating: 5 out of 5
Visited: February 2023
Waiting time wasn't too long & was pleased to see patients wearing masks. Was tidy in there. Greeted by reception politely. Saw Dr very caring & professional he did sort me out & medications sent to Chemist.  Very pleased this time.
GP surgery review: beaumont-villa-surgery
Title: Lovely  GP and pleasant building
Rating: 5 out of 5
Visited: February 2023
Saw a Dr who was absolutely lovely   very caring and thorough.  Wish she was my regular  GP. The building  interior is spacious  and pleasant.
GP surgery review: beaumont-villa-surgery
Title: Recovering from covid
Rating: 5 out of 5
Visited: December 2022
I visited Derriford Hopsital following me continuously being unwell and being worried about a new symptom that occurred before the Christmas break. I was advised by a nurse who took a test for diagnosis that I had covid; I was advised to go home, rest and avoid contact with others for the next 5 days. 
The doctors and staff members at the Beaumont Villa doctors surgery were supportive, empathetic and very helpful ensuring that I had time off to recover. Thank you very much for your help! I truly appreciated it!!
GP surgery review: beaumont-villa-surgery
Title: Great Service
Rating: 5 out of 5
Visited: October 2022
Went for my flu jab. In and out in 5 minutes. Well organised, excellent, friendly staff. Got the request in the morning and the appointment in the afternoon. Very efficient.
GP surgery review: peverell-park-surgery
Title: Very accessible care
Rating: 5 out of 5
Visited: September 2023
The call waiting to access the surgery was reasonable with  queue waiting  clear and the reception questions were understandable.
The doctor call back was pro active and caring.
The appointment was next day , the doctor was efficient and caring with clear next step actions  and programmed call back in 7 days .
All next action appointments were sent to me within 2 hours for me to book .
With all the negative rhetoric about doctors surgeries being shared on social media  I can only say the experience I have had was excellent.
GP surgery review: peverell-park-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: August 2023
As with all my experiences since joining this practice, I have had consistently good appointments with whom ever I have seen.  When action has been needed, either by the practitioner or given the means to do things myself.  This has been done. Huge improvement from previous practice.  And listened to and not felt as though I was stupid,  a nuisance or that they want me to hurry up and leave. Patients all want to be treated as the clinicians and there own families would want to be treated.  This is absolutely vital.
GP surgery review: peverell-park-surgery
Title: Amazing team of quality professionals
Rating: 5 out of 5
Visited: August 2023
Professional, kind, helpful and amazing quality of doctors with different qualifications to help everyone who needs help. Immaculate
Surgery and reception staff are so well qualified and always make sure you get an appointment or call back from the doctor. Just brilliant.
GP surgery review: peverell-park-surgery
Title: Awesome practice
Rating: 5 out of 5
Visited: July 2023
I have never had a problem getting a face to face appointment, no crazy waiting times and phone call appointments are always within the given timeframe. The doctors, nurses and staff are all very helpful and non judgmental. Very clued up on women’s health and menopause and very happy to help.
GP surgery review: peverell-park-surgery
Title: Excellent experience
Rating: 5 out of 5
Visited: July 2023
l have mobility issués.My sister was invited to have an inoculation, asked if l could also have an appt. thus facilitating access for me.This was done.Upon arrival l enquired about an additional jab,not a problem.I was able to receive both.Exçellent and accommodating.
GP surgery review: peverell-park-surgery
Title: Efficient Practice
Rating: 1 out of 5
Visited: July 2023
My appointment was on time, the care and professionalism was excellent. This is a very well run surgery and would recommend it to my friends and family
GP surgery review: peverell-park-surgery
Title: Good practice
Rating: 5 out of 5
Visited: July 2023
Friendly, helpful and professional practice,usually on time for appointments. Clean and tidy waiting area.
GP surgery review: peverell-park-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
I am very lucky to belong to what I feel is one of the best surgeries in Plymouth. They are professional, caring and reassuring putting the patient at the heart of everything they do. I feel very cared for and valued by Peverell Park Surgery.
GP surgery review: peverell-park-surgery
Title: Exceptional GP practice
Rating: 5 out of 5
Visited: July 2023
This practice is a revelation, phone calls are returned promptly; appointments can be made even at short notice; their follow-up on visits to give results and discuss issues is brilliant. The website works well. In short, all gp practices should aim to be this good. The staff always take care to explain results, proposals for treatment and next steps.
GP surgery review: peverell-park-surgery
Title: Very caring and very professional staff and doctors
Rating: 5 out of 5
Visited: June 2023
The Stables surgery in Peverell is very up to date with all forms of communication and the staff are always very efficient and professional.
GP surgery review: claremont-medical-practice
Title: A very good experience
Rating: 5 out of 5
Visited: April 2023
This (Sunday) morning, at 8.30am, we attended the practice for our top-up covid jab aimed at people 75+ years old.
The car park and building were packed. Everyone was encouraged simply to wait in line as they had arrived - not at the appointment time - and a very cheerful practice member moved us through in small groups. The two practice members who handled registration and vaccination were also cheerful, friendly and efficient.
Our thanks to all concerned.
GP surgery review: claremont-medical-practice
Title: Great practice
Rating: 4 out of 5
Visited: March 2023
It was quick and the response back with my blood was very quick and an appointment arranged for a follow up but that was not so quick
GP surgery review: claremont-medical-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2023
All staff, from reception to nurses/doctors are polite, helpful, accommodating and a pleasure to deal with. They all have great knowledge and experience with their field of expertise.  We are very lucky patients!
GP surgery review: claremont-medical-practice
Title: Emergency help
Rating: 5 out of 5
Visited: March 2023
My husband had very low pulse they took immediate action 
Excellent service got him to hospital quickly for a pacemaker that day kind and efficient and positively dealt with many thanks to Doctor and paramedic
GP surgery review: claremont-medical-practice
Title: Good service
Rating: 5 out of 5
Visited: March 2023
I attended the surgery for a blood test. I was called in on time by the nurse and dealt with very efficiently and in a pleasant friendly manner.
GP surgery review: claremont-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2023
As with every visit, the staff were welcoming, proffesional, empathetic, informative, extremely helpful and knowledgeable. Awlways seen within 15 minutes of appointment time and generally within 10. Easilly the best of those that I have been registered with.
GP surgery review: claremont-medical-practice
Title: Excellent care
Rating: 5 out of 5
Visited: March 2023
Friendly , efficient, thorough care. Providing a good service despite underfunding. I went straight in without waiting.