janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: manor-primary-care
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2022
Can’t fault this practice, always keep on top of routine procedures. Friendly and caring staff. I feel like they care about their patients.
Thank You Manor Primary Care!
GP surgery review: manor-primary-care
Title: Fantastic appointment
Rating: 5 out of 5
Visited: August 2022
I’ve been asked to leave a review of how I thought my appointment had gone and the treatment that I have received today. Well, what can I say, this is my second appointment within 2 weeks and I feel like I have been treated really well and my feelings considered throughout. (Km) The nurse I saw was very informative, reassuring, helpful and supportive during both of my visits, further appointments have also been made.  All of my questions have been answered which helped to ease my anxiety.  The nurse even got blood first time – this rarely happens when needing to get a blood sample. I don’t think I could get through this without your support, thanks so much for being you.
GP surgery review: manor-primary-care
Title: Excellent patient care
Rating: 5 out of 5
Visited: August 2022
I had a face to face appointment with the Advanced Nurse Practitioner. I was concerned about a number of things, which may be related to Menapause but not sure.
The ANP listened, was empathetic and did not make me feel like I was wasting her time.
She has taken some bloods, did not presume it was due to Menapause and this has provided relief and reassurance. 
The ANP also discussed plan moving forward, depending on results.
Great patient care. NHS at its best!
GP surgery review: manor-primary-care
Title: Friendly efficient practice
Rating: 5 out of 5
Visited: August 2022
My service with this practice has been amazing friendly and efficient. The staff are always cheerful and helpful. Even observing the office staff, medical professionals and Drs interactions with other service users has been exemplary. 
Thank you all for keeping the NHS reputation and service being a cut above other services
GP surgery review: manor-primary-care
Title: Caring,  kind and patient
Rating: 5 out of 5
Visited: August 2022
I have to see the practice nurses quite a lot for regular blood tests etc. They are brilliant, very patient, caring and happy to answer even the stupidest questions. They help to calm any anxiety about any treatments and problems really well. Also the nurse who took my blood today is the best at doing blood tests, my blood doesn't like to come out easy
GP surgery review: manor-primary-care
Title: Always very happy with this practice
Rating: 5 out of 5
Visited: August 2022
I can only say that my experience of this practice, whether with the telephonist, nurse or doctor, has always been fabulous and I think they all do a sterling job. I am very happy with this practice.
GP surgery review: manor-primary-care
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
Amazing care and excellent advice, dealt with my problem with the upmost care. Best nurse ever in this practice!
GP surgery review: manor-primary-care
Title: Fantastic practice.
Rating: 5 out of 5
Visited: July 2022
I had to use manor primary care service last week.  My enquiry was answered very quickly and an appointment made that day for GP to call me.  Very prompt and efficient service 
Even throughout the pandemic, whenever I accessed the service, my issue was resolved speedily.
The reception staff are excellent, friendly, knowledgeable and patient.
GP surgery review: patford-house-partnership
Title: Fantastic
Rating: 5 out of 5
Visited: December 2023
I felt listened to and advice given was pertinent and helpful. Left feeling reassured. No waiting appointment was on time and polite  . Surgery was clean and staff polite .
GP surgery review: patford-house-partnership
Title: Great Surgery and Doctor
Rating: 5 out of 5
Visited: December 2023
Doctor saw me straight away, got me a scan at GWH the next day, results later that same day.  Doctor rang me with full results and consult. Great service!
GP surgery review: patford-house-partnership
Title: Disappointed
Rating: 3 out of 5
Visited: December 2023
Unfortunately 10 minutes late due to traffic, even though I’d left plenty of extra time. My appointment was taken by the next person. I was not offered their slot.
GP surgery review: patford-house-partnership
Title: Some elements are still bad ...
Rating: 4 out of 5
Visited: December 2023
It's always a delight to meet with my doctor, v.intelligent GP. Its also a pleasure to see my usual Sister, who thank goodness is nuts! But the telephone system is dire, seriously bad & needs addressing pronto. Some of the reception staff could also be better, maybe training courses in the new year. But arrogance, complacency & lack of empathy are still obvious. It was only a short while ago that Patford were in special measures & how ignominious that was. You need to fix your physical & human communications before patients desert you in droves.
GP surgery review: patford-house-partnership
Title: Good Practice
Rating: 5 out of 5
Visited: December 2023
Many years a patient, no complaints.
Rather slow on answering the phone!
Looking forward to new surgery.
GP surgery review: patford-house-partnership
Title: Great experience
Rating: 5 out of 5
Visited: December 2023
Was stressed when I arrived as had waited nearly an hour for a bus that is supposed to be every 20 minutes. Doctor listened carefully to what I had to say and has arranged relevant blood tests and ECG
GP surgery review: patford-house-partnership
Title: Good experience
Rating: 5 out of 5
Visited: December 2023
I was seen on time.The receptionist was polite  and friendly. The doctor was polite and friendly he listened patiently to what I had to say and explained carefully what he thought my symptoms meant . Overall a pleasing experience.
GP surgery review: patford-house-partnership
Title: Confusing and frustrating systems
Rating: 1 out of 5
Visited: December 2023
No access to repeat prescriptions on the NHS my prescription page. All my repeat prescriptions have disappeared.
I need a repeat prescription which 111 will only do a referral. Which for something I've had medication for 10 years plus seems ludicrous. 
So I need to book appointment with doctor.
Cant book online through surgery!
Can't book in the surgery !

And now I've got to phone first thing for an ''emergency" appointment (when actually I just need some tablets.)
This is ridiculous!!!! I'm completely fed up with the whole system.
GP surgery review: patford-house-partnership
Title: Very understanding
Rating: 5 out of 5
Visited: December 2023
I was as always very reassured by the Dr, he was extremely understanding and helpful. I left the surgery feeling much better. Thank you.
GP surgery review: patford-house-partnership
Title: Doctors visit experience
Rating: 5 out of 5
Visited: December 2023
A visit to the doctors isn’t the highest thing to do on my agenda, but necessary when you get to a certain age. I was well looked after, matters were explained to me well. I felt comfortable and well cared for. I am generally pleased with the patient care I received.
GP surgery review: ammonite-health-partnership
Title: Excellent service
Rating: 5 out of 5
Visited: July 2022
I had cause to attend an appointment last week following an e-consult submission.

I cannot fault the attention I received. The medical practioner was thorough, empathetic and very reassuring, with helpful advice and a follow up appointment if I felt it necessary.

I am very grateful, and we are so lucky to have this service available to us when we need it.
GP surgery review: ammonite-health-partnership
Title: Extremely poor management
Rating: 1 out of 5
Visited: July 2022
Unable to email the practice regarding so called appointment my daughter missed. It had been postponed due to her being in hospital. Shes 4 years old and has major underlying health issues, I can’t get through on the phone(management!). My daughter was due to have heb vaccinations but the practice failed to order them in so it was delayed and now I’m being told she has failed an apt that actually had been rebooked for the 25th august. To top it of zoie is still receiving an adult steroid warning card ( that we should show medical staff if she is rushed to hospital. The dose would Kill her!!! Extremely poorly managed practice and trust!
GP surgery review: ammonite-health-partnership
Title: do they care
Rating: 1 out of 5
Visited: June 2022
Had to do e consult, which the outcome was to diagnose without seeing the patient in question. Who may have a chest infection. Feel this is a poor service. Surely you should be able to telephone and speak to someone and make an appointment and have a face to face consultation with a GP. Since taken over by Ammonite my overall experience is not good.
GP surgery review: ammonite-health-partnership
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2022
I submitted an econsult as I was really panicking about a symptom - I got given a gp appointment that afternoon, saw a GP who was thorough and really kind. Whenever my children have been poorly they have always been seen the same day. Excellent care.
GP surgery review: ammonite-health-partnership
Title: Fast and Expert Service really surprised me
Rating: 5 out of 5
Visited: May 2022
I submitted an eConsult at around 10.30am and by 11.30am I had been given practical medication advice by an experience and happy GP. Well done Ammonite. It was interesting to note that the GP was from an "out of Dorset" GP working with Ammonite. It did not matter to me for my particular need. NB: This is the sort of good news that should appear on the web site explaining service changes and improvement. To me it was noteworthy news to share.
GP surgery review: ammonite-health-partnership
Title: good receptionist
Rating: 4 out of 5
Visited: May 2022
I called in twice today, am and pm, to get prescriptions and discovered that my records hadn't been updated. However due to the work of the 1st receptionist and the diligence of the afternoon receptionist I was given the prescriptions as needed. At the Chemists it was discovered that a tablet had been written down as a capsule and requires a visit to the Medical Centre to get the prescription corrected!
It's not all bad as I will get to see the great receptionists again!
GP surgery review: ammonite-health-partnership
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
I’ve always found the practice to be very quick at responding to my e-consults, and arrange an appointment if necessary. The doctors I’ve seen have been very thorough. When I was very worried about my grand-daughter they saw her immediately, even though it was the end of the day.
GP surgery review: ammonite-health-partnership
Title: Brilliant help in a time of need
Rating: 5 out of 5
Visited: April 2022
I needed a 2nd prescription urgently for an recurrence of a very uncomfortable urinary tract infection. I was travelling to London in a few hours and didn’t know what to do.  The 2 receptionists on duty were brilliant and, along with the prompt response by a Doctor, enabled me to get my prescription in time. I really appreciated their assistance.
GP surgery review: the-hadleigh-practice
Title: Good practice
Rating: 5 out of 5
Visited: November 2022
Well run system for flu injections. Cheerfully staffed and efficient.
Slight confusion with venue instructions but easily sorted.
GP surgery review: the-hadleigh-practice
Title: Flu jab
Rating: 5 out of 5
Visited: November 2022
Well organised and quick easy parking but calling messages gave wrong location twice. despite me notifying surgery after first message.
GP surgery review: the-hadleigh-practice
Title: Great Flu Clinic
Rating: 5 out of 5
Visited: November 2022
Brilliant organising. In and out, jabbed in less than 5 minutes. Friendly, helpful volunteers. A real doctor doing the jab and no pain afterwards!
GP surgery review: the-hadleigh-practice
Title: Flu clinic experience
Rating: 5 out of 5
Visited: November 2022
Good parking arrangements; cheery and smiling greeting and guidance to the hall; no waiting; in and out in 5 minutes. Excellent service.
GP surgery review: the-hadleigh-practice
Title: Flu clinic
Rating: 5 out of 5
Visited: November 2022
I attended the flu clinic today at Corfe Hills School.  The whole process was managed very efficiently; dividing those on blood-thinners from the rest and then passing quickly to the line of treatment stations where my personal details were checked along with my pulse.  The injection was painless and I was on my way within 5-minutes of arrival.  The location with lots of parking is ideal.
GP surgery review: the-hadleigh-practice
Title: Real great practice
Rating: 5 out of 5
Visited: November 2022
I have just been for my flu jab and have to say this is the 4th year running I have taken up the opportunity to have the vaccination.
I was notified in plenty of time and given a range of dates and times to choose which one suited me the best.
When I got to the vaccination center this morning it was very well organised with plenty of helpers and staff.
I queued for about 5 minutes, had the jab and was back out in no time.
Thanks to the NHS and the Hadleigh Practice for looking after my health and wellbeing.
GP surgery review: the-hadleigh-practice
Title: Easy Simple Process
Rating: 5 out of 5
Visited: November 2022
Joan & I attended the flu clinic at Corfe Hills School.
Well organised, straight in no hold ups, simple injection. 
Out in less than 5 minutes.
GP surgery review: the-hadleigh-practice
Title: Professional practice
Rating: 5 out of 5
Visited: October 2022
Simply easy entrance guidance where to go friendly staff welcoming you where to go quickly moving you on to your station for the flu vaccine politely asking have you experienced this before with no pain on vaccination. Can not fault anything Thanks Hadleigh Lodge.
GP surgery review: the-hadleigh-practice
Title: Great Flu Clinic
Rating: 5 out of 5
Visited: October 2022
I had my first flu jab at Corfe Hills today and I was very impressed.  It was so well organised, quick and efficient.  I was in and out within 5 minutes.  Thank you.
GP surgery review: the-hadleigh-practice
Title: Flu jab
Rating: 5 out of 5
Visited: October 2022
Again, another well thought out and run system for large scale vaccinations. Smooth as clockwork. Almost pleasurable.
GP surgery review: shore-medical
Title: Great service
Rating: 4 out of 5
Visited: October 2022
I filled in an online questionnaire as my son was really Sick and I received a call from the doctor with 45 mins  - amazing
GP surgery review: shore-medical
Title: Compassionate caring staff
Rating: 5 out of 5
Visited: October 2022
Excellent compassionate, caring staff.
The genuine warmth, kindness and professionalism of this practice is beyond compare. I have been registered here for many years and received excellent care.
GP surgery review: shore-medical
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2022
Staff  did there utmost to accommodate me. I was seen promptly and attended to with great care and consideration which reassured me. Shore medical in my experience has been  an excellent practice.
GP surgery review: shore-medical
Title: Lovely caring team
Rating: 5 out of 5
Visited: September 2022
Despite all the pressures on GP surgeries, my Practice are helpful and caring and I feel they have my best interests at heart. My family all feel the same and I’m so grateful they are there to look after us when we need it. Thank you.
GP surgery review: shore-medical
Title: Caring Practice
Rating: 5 out of 5
Visited: September 2022
Have always trusted the Tower Practice however, after recently visiting them I found them to be simply the best. I found them thorough not rushed, with good communication. Thanks very much.
GP surgery review: shore-medical
Title: Fast & Efficient
Rating: 5 out of 5
Visited: September 2022
Made an online query. Doctor called me within 2 hours & gave me an appointment to see her the same day. Very pleased with service considering the pressure they are under.
GP surgery review: shore-medical
Title: Super practise
Rating: 5 out of 5
Visited: September 2022
I have been with this surgery all my life I am 72 years of age now my parents registered me from birth here , they have looked after me and my family very well indeed x I can’t thank them enough x
GP surgery review: shore-medical
Title: The Tower Practice
Rating: 4 out of 5
Visited: August 2022
Have found, in my experience that all staff at The Tower do their utmost to help out where they can in this difficult post covid world we find ourselves in and are trying to adjust to. I can feel the frustration of the staff as they can’t always deliver the service we think we deserve and they think they should be able to offer but they’re doing their best. 
I can recommend using the Klinik service, if you are online, for a quick response. 
Many thanks to all at the Tower
GP surgery review: shore-medical
Title: So helpful!
Rating: 5 out of 5
Visited: May 2022
Needed a prescription urgently. It was totally my fault for not ordering in time. Despite it being half term and bank holiday they were so helpful and sorted within no time. Made such a difference to my holiday.
GP surgery review: aspen-medical-practice
Title: Reception
Rating: 5 out of 5
Visited: November 2022
We were very sorry to receive a text stating that receptioists had been experiencing verbal abuse. Over the last few weeks I have had to phone at least 5 times and have only been met with courtesy, patience and compassion. Thank you
GP surgery review: aspen-medical-practice
Title: Bad queue
Rating: 2 out of 5
Visited: November 2022
Arrived 15 minutes early for a hernia assesment. One harassed receptionist and 10 people in front. Computer check in didn't work, told me to see receptionist. At the time of my appointment my name was called by nurse to a side office. Queue still there when I exited.
GP surgery review: aspen-medical-practice
Title: Unprofessional skills
Rating: 5 out of 5
Visited: November 2022
Very rude pharmacist who needs to go on a course of customer care skills. He accused me of shouting at him, I was annoyed but no way was I shouting and he put down the telephone on me. I do not want to speak with him again please.
GP surgery review: aspen-medical-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: October 2022
Receptionist refused to give me information as to what vaccinations I required to visit Thailand& Cambodia. She said only the nurses would know that not her, but refused to ask a nurse. Also refused to find out what vaccinations I had already got, saying a private clinic could access my NHS record.
GP surgery review: aspen-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: October 2022
Although I was 25 in the queue my call was answered within 30 mins the call handler was knowledgable and able to get me to see a nurse practitioner the same day
GP surgery review: aspen-medical-practice
Title: Excellent response from reception staff
Rating: 3 out of 5
Visited: September 2022
There are  lots of negative reviews regarding this medical practice. I just wanted to say my experience today was very positive after speaking to a receptionist regarding an urgent prescription request. The member of staff was extremely courteous, helpful and efficient, a real credit to the team.
Well done!
GP surgery review: aspen-medical-practice
Title: Issue of apointments and downgraidng of Saintbridge
Rating: 2 out of 5
Visited: August 2022
Did get call back from Aspen, after online complaint - a day late. Sad to see appointments at Saintbridge being made less easy - very difficult to get an 83 year old to the Aspen centre - receptionists at Saintbridge not retuning calls as my mobile records readily show. Original problem stemmed from you moving original appointments!
GP surgery review: aspen-medical-practice
Title: Poor Service for patients
Rating: 1 out of 5
Visited: August 2022
Very hard to get any form of appointment and if you do get a phone appointment it feels that you are not listened to.  Answer to everything is just to prescribe more medication and then prescriptions are sent to incorrect pharmacies.  Unable to contact the practice outside 9am-4pm and no response to unhappy feedback forms when completed.
GP surgery review: aspen-medical-practice
Title: Excellent, urgent help
Rating: 5 out of 5
Visited: July 2022
My son was really unwell with a fever. I rang the practice and was so lucky to be seen within the hour. The Dr was really thorough, kind and gave us plenty of time in the last appointment of the day. Thank you very much, Aspen, great service.
GP surgery review: aspen-medical-practice
Title: poor
Rating: 1 out of 5
Visited: May 2022
Phoned for appointment for my husband at 8.30am had only just opened and i was 30th in queue took just over a hour to answer my call this is not for the first time this as happened never mind how much the waiting time cost me this has got to be sorted as i am not the only one complaining about waiting times
GP surgery review: chipping-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2022
We are so lucky to have such a fantastic practice. The doctors are so caring and really take time to listen and include you in the decisions about your care. All the staff are a credit to the practice.
GP surgery review: chipping-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Extremely impressed with the service at this great practice.  Can always get an appointment or call back and all the staff are extremely efficient and helpful.
GP surgery review: chipping-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: June 2022
Having woken up with symptoms of cystitis (sadly a regular complaint) I rang the surgery and within less than an hour spoke to both a nurse and a GP agreed next steps and likely treatment. Amazing service with a long bank holiday looming. Thank you so much.
GP surgery review: chipping-surgery
Title: Incredible organisation and staff
Rating: 5 out of 5
Visited: May 2022
NHS
Sirs
 
I have been registered with the Chipping Surgery at Wotton-under-Edge since I moved into the area in 1974, having only a short break from them in the 1990s when I lived out of the area.  During that time, I have seen this surgery rise majestically from having two doctors and a temporary secretary to a remarkable organisation, which started expansion in 1987 to keep in line with the growing number of residences in the area.  The staff have also grown in number from those two registered doctors, to ten doctors and a staff of some twenty people, including highly experienced nurses; in addition there is a pharmacy incorporated in the new and specially designed building.  Remarkably, during all of my time, particularly when I have called for assistance, it has been given promptly, efficiently and with a most cheerful fashion.  I have never known any unpleasantness within this organisation, which, I believe, is down to the way in which the three senior partners that I have known, have laid out the terms of reference to any prospective staff in the manner in which they should deal with patients.  I am now old, and need more medical assistance than I have needed in the past, but I consider myself exceedingly fortunate to be registered at this particular surgery.
GP surgery review: chipping-surgery
Title: Would recommend to family and friends
Rating: 5 out of 5
Visited: May 2022
After having a baby in the last two years I have had a great experience with this surgery, from some very supportive members of staff (midwife/drs) to getting appointments easily when my little one or I have had problems.
GP surgery review: chipping-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: April 2022
I always find the Chipping Surgery staff are efficient and extremely helpful. I regularly use the eConsult service and have always received a response the same day, often within a couple of hours. I think that the service provided is excellent and I have no hesitation in recommending them to anyone.