janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: woodlea-house-surgery
Title: Appalling service
Rating: 1 out of 5
Visited: March 2022
I telephoned the surgery at all 11.00 am this morning to speak to a receptionist for advice and was number 4 in the queue. I waited and waited and at 11.50 was next in the queue and then the phone just rang and rang. I waited a further 5 minutes snd hung up in complete frustration. 
I cannot believe the surgery is this short of staff and that still doesn’t explain why after 50 minutes the phone just continued to ring. 
Something is seriously wrong with the management of this surgery .
GP surgery review: woodlea-house-surgery
Title: Frequent problems with prescription items being missing
Rating: 1 out of 5
Visited: March 2022
I understand that running a surgery must be very difficult at the moment, however, essential medications from our repeat prescriptions are regularly being omitted. 
We have asked for our medications to be synchronised but the practise has not managed to do this. This has resulted in us having to visit the chemist every few days to collect different tablets. 
Our family has a range of serious medical conditions and require regular medication as a result. Each time we go to the chemist to collect our prescriptions, different items are missing. This really is not good enough. 
I have been without essential medication myself, my husband has had to have emergency prescriptions from the chemist and our son has had to miss consultant recommended medications because they have not been supplied when needed. All of these prescriptions have been requested in good time. 
We currently have three weeks of some items, two weeks of others and one week of other items. Some items are inexplicably prescribed in sufficient quantities for two months, other items are for 28 days only. 
All of us are at raised risk from covid and this is making us visit the chemist every few days. The rest of the time we are staying indoors to try to avoid covid. One day recently when I was seated in the chemist, there were many customers, many of whom had items missing from the prescriptions that they were collecting. 
The fault is not caused by the chemists who regularly chase matters up in writing. 
Please can you sort out regular prescriptions, so that regular items are prescribed to last for a consistent length of time for everyone in a family. 
This would  make life much less difficult for both patients and pharmacists.
GP surgery review: blackmore-vale-partnership
Title: So efficient
Rating: 5 out of 5
Visited: December 2023
On two consecutive days, using the Klinik online service  I was answered in under two hours and problems100% solved. I boast about Abbey view to my friends who are so envious of the prompt and excellent service all round here, Lovely staff,including friendly and helpful receptionists, and superb medical staff. I am so lucky to have this surgery!
GP surgery review: blackmore-vale-partnership
Title: Excellent help from the doctor
Rating: 5 out of 5
Visited: November 2023
Had great difficultly contacting the Audiology department at Dorchester for an appointment. Requested help from the practice. They wrote to Dorchester and I quickly had an appointment for the following week.
GP surgery review: blackmore-vale-partnership
Title: Envy of my Friends
Rating: 5 out of 5
Visited: July 2023
I was appalled by the results of a survey which only reflected the views of just over a hundred people. I am the envy of all my firends who are astonished at how efficient and brilliant this surgery is. In 4 months as an elderly patient I have used Klinik online, had a phone call within hours and a face to face appointment either the same day or the next day. All members of staff here are excellent and all my problems have been solved. What more could you ask for?!!
GP surgery review: blackmore-vale-partnership
Title: Prompt service
Rating: 1 out of 5
Visited: July 2023
Mum is housebound, my father rang asking for someone to attend the house to see mum, thank you for sending a member of the clinical team to see her so promptly. The initial telephone contact with the practice member of staff was very helpful and supportive and the attending clinical team member was very professional.  Thank you.
GP surgery review: blackmore-vale-partnership
Title: Helpful Staff
Rating: 5 out of 5
Visited: June 2023
Despite the acute shortage of staff, my problem was dealt with in an excellent manner by staff on reception. They were compassionate, kind and helpful. I cannot praise them enough. This is true of past occasions too. I think they all do their best in very difficult circumstances. I have no complaints.
GP surgery review: blackmore-vale-partnership
Title: Good Practice but they do not have enough resources
Rating: 3 out of 5
Visited: February 2023
My doctor is very kind and the other staff works hard too. I have a few health problems and they are trying to help me resolve them. However they do not have enough time to be through so I have to make sure that I keep on top of following up conditions. I hope when the conditions are resolved that I will not need to go in so often.
GP surgery review: blackmore-vale-partnership
Title: Trying to book a flu jab using the online service.
Rating: 3 out of 5
Visited: January 2023
Trying to book a flu jab after receiving an e mail yesterday. using this system is ridiculous it will not allow you to enter your date of birth, used for identification purposes. It reverts to the days date, it needs sorting out. We are not all whizz kids, you are meant to provide a service for which I paid all my working life, it needs to be user friendly.
GP surgery review: blackmore-vale-partnership
Title: Urgent treatment knocked back by a Receptionist.  Again.
Rating: 2 out of 5
Visited: August 2022
How different it is to talk to the surgery after using NHS111 when we were concerned about shingles, and had already spoken to a pharmacist.  NHS111 answered within a minute, did extensive triage, and a doctor called us back within five minutes.  She advised us to contact the GP for shingles treatment within six hours as it's time critical.

More in hope than expectation we rang the surgery.  To be told that 'their triage is not our triage and our doctor will have to do triage' and 'all our doctors are in a huddle at the moment, someone will call you back sometime today'.

Every time we contact this surgery the reception is the same, a lot of waiting, music and 'use our website', but no actual practical help.  Shingles is a dangerous virus, and when told that treatment is needed within six hours, to be knocked back by a receptionist is yet another kick in the teeth.

We understand that there are GP vacancies, and the workload is growing, but really it's time GPs got back to working at the surgery, organised their business efficiently and stopped hiding behind the pretence of covid security and receptionists who are not medics.

Very angry indeed.
GP surgery review: blackmore-vale-partnership
Title: Much too difficult to get an appointment
Rating: 2 out of 5
Visited: July 2022
The answerphone has a really grumpy sounding lady who gives the impression you are being a nuisance. Then you get endless vivaldi played at you, when you do get a person they are really offputting and then you get told your being ill is routine and they don't have any routine apointments but you may get a call in about 2 weeks.  Today it is enagaged and it says you can book online but guess what ? You need to call the surgery to get a code so what use is that ? I have a mentally ill child and when she is ill she is distressed and can self harm. As a carer I also need medical help sometimes without the surgery trying to put me off at every step. I have gone without seeing a gp sometinmes because I can't face dealing with the hurdles they put up to discourage us from seeking help. This not right and something needs to be done about it. Starting with the unfriendly voice on the answer phone.
GP surgery review: gillingham-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Always responsive, had a blood test recently with an amazingly friendly phlebotomist. Always satisfied with care from here
GP surgery review: gillingham-medical-practice
Title: deeply frustrating medical practice
Rating: 1 out of 5
Visited: May 2023
Been a patient here for over 5 years. For the first year, it was fab, but ever since lockdown the service has been going further and further downhill. You can't get an appointment. It's almost impossible to talk to reception, let alone an actual living doctor. And as for repeat prescriptions, trying to get my HRT changed at short notice before a bank holiday because my brand was available was a total failture, despite going and handing it in at reception and being assured the doctor would sort it before close of play. If i could move surgeries, I would. Not sure why this practice is so rubbish now, but I suspect there are too many people for too few doctors. Such a shame when Mere surgery close by is so good. Come on Gillingham, get better at it please.
GP surgery review: gillingham-medical-practice
Title: Cannot speak highly enough!
Rating: 5 out of 5
Visited: March 2023
Such a caring, helpful experience.  Booked appointment without issue, seen quickly and on time.  Thank you Gillingham Medical Practice!
GP surgery review: gillingham-medical-practice
Title: Caring practice
Rating: 5 out of 5
Visited: March 2023
We have been in Gillingham for only 3 months after having returned from Spain after 16 years. We are very impressed with the  courtesy, helpfulness, efficiency and professionalism shown to us by all staff without exception. We feel very fortunate to have found such a caring practice, thank you.
GP surgery review: gillingham-medical-practice
Title: Impossible to book appointment
Rating: 1 out of 5
Visited: February 2023
Have tried phoning the surgery many times to get a annual blood test, if there is a queue on the phone I am unable wait due to work. On Monday I phoned and got answered straight away - obviously not busy you would think. I was told we are very busy and I am unable to book any appointments, phone back tomorrow. The following day phoned several times and put in a queue, unable to wait in queue kept phoning back. Eventually the queue was only 2 deep so I waited to be told we no longer have any appointments for this week. I don’t know when I can attend the following week so it all happens again the following week when I know when I have a day off. This has been going on for a while and the receptionist doesn’t care when I explain the situation.
GP surgery review: cross-road-surgery
Title: Poor outdated service with rude staff
Rating: 1 out of 5
Visited: September 2023
It's 2023 and these guys live in the 70s.  I called to request a repeat prescription and was told that this isn't possible and that I'd have to visit the surgery (not for to see a doctor of course!) to post a written note of what I need into the equivalent of a suggestions box, and then wait up to 72 hours for relief of something that is pressing today.  2023 and this is the way?  The surgery employs the rudest staff you could meet, who repeat the mantra / policies like robots, with no awareness of how backwards it is.  2023 and people have to visit??  Terrible surgery that has lowered service and standards over the last 15-20 years.
GP surgery review: cross-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
As a new patient the experience I've had with this practice so far has been very positive, the staff are polite and caring.
The receptionists even answer the phone which is totally different to my previous practice.
Keep up the excellent work
GP surgery review: cross-road-surgery
Title: Not so good
Rating: 2 out of 5
Visited: August 2022
When my wife and I first registered with this surgery we thought it was excellent. Unfortunately over the las few years it has gone down hill, and this is not because of COVID. 
We have noticed the change since some of the old doctors have left and been replaced.
We feel that we are being gaslighted, not being heard and the doctor making us feel like the problem we went in with is not there. Then we are doubting ourselves and checking symptoms on Google when we get home.
We also feel that the doctors are not experienced enough with the medical conditions which we have.
In all, not happy with the surgery at the moment.
At times we have connected with a certain doctor, but then the next visit we are totally disallussioned. Not getting direct answers about the condition we have gone in with.
GP surgery review: cross-road-surgery
Title: Fantastic Surgery
Rating: 5 out of 5
Visited: August 2022
A great surgery! The reception team are friendly and want to help. Appointments are available at convenient times without a huge wait. The GP I saw listened, empathised, and came up with a mutually agreeable plan. A very well run practice. I'm glad I moved to this one.
GP surgery review: royal-crescent-surgery
Title: Wonderful Doctor
Rating: 4 out of 5
Visited: December 2023
The Doctor I saw on the 19/12/23 has restored my faith in the NHS.
I could not have wished for a more pleasant experience. He had a wonderful bedside manner which seems hard to come by these days and makes the world of difference. I felt he genuinely cared about getting to the route cause of the problems I've been experiencing and I left feeling relieved and valued as a patient.
He was extremely thorough in his examination and spent time to ask me all relevant questions relating to my issues. I had bloods taken and an ECG the same day. The stand out level of care was that he actually listened to me, which I think made the biggest difference and is unfortunately missing when you talk to a number of health care professionals. 
He would be a credit to any practice and I really hope the future of General Practitioners is shaped to look just like him. Thank you, your kindness and passion for the job you trained so hard for, shined through in abundance.
Congratulations on being an outstanding Doctor.
GP surgery review: royal-crescent-surgery
Title: Great service
Rating: 5 out of 5
Visited: August 2023
Today my pharmacy failed to fill an important prescription - I’m going abroad and would run out. Spent a hour trying to get through to any pharmacy - no replies. Phoned the surgery who referred me to prescribing team. They rang back in 30 mins - late on a Friday afternoon, and had found a pharmacy stocking my meds so I was able to fulfil it today. Top marks for efficiency and saving me a lot of stress. Thank you
GP surgery review: royal-crescent-surgery
Title: Excellent experience
Rating: 5 out of 5
Visited: June 2023
I phoned the surgery mid morning.  The receptionist was very helpful and said my GP would ring later that morning.  A detailed consultation took place facilitated by a photograph which was easy to send.   An electronic prescription was issued immediately. The whole process was speedy and efficient.
GP surgery review: royal-crescent-surgery
Title: Econsult
Rating: 5 out of 5
Visited: February 2023
You guys have been great.everyone of you all.wish I  can say about the e-consult .why dnt there be a tag just to contact the gp rather than going through all the pull down menus??if I need to Contact the gp enquiring regarding an existing condition,most times I get lost or forget how to do it. it’s not very often I need to contact a gp,but wen I do,with a simple click I should be able to. it can be only me having the same issue. I Do apologise.I’m not a tech savvy. thanks again guys for all your wonderful help.I’m alive today just because of the great work all the doctors and others do taking care of me.
GP surgery review: royal-crescent-surgery
Title: Great practice, brilliant nurses
Rating: 5 out of 5
Visited: February 2023
No problems, but, I have searched your website and cannot find a method on  how to book an appointment with a nurse for an injection
GP surgery review: royal-crescent-surgery
Title: How a practice should be.
Rating: 5 out of 5
Visited: February 2023
My GP listened, showed compassion & understanding. She took her time & looked at me throughout and not at her screen. I felt extremely comfortable talking to her & explaining in detail my issues. This has been the case with all the GP’s I have had in the past as well. It’s an excellent surgery, not just the GP’s but the nurses, reception staff and practice staff as a whole.
GP surgery review: royal-crescent-surgery
Title: Friendly and responsive to patient needs
Rating: 5 out of 5
Visited: January 2023
I’ve been at this practice for 3 years. Throughout this time they have been amazing. I feel they responded well to COVID providing alternative ways for consultation and retaining them so that individuals, like myself, who have a varied work pattern can raise enquiries or issues easily. Response times are great.

My own doctor is amazing. He has worked with me to manage/treat my issues in a compassionate manner. 

Reception staff and nurses are friendly and make me feel at ease. 

Good all round practice
GP surgery review: royal-crescent-surgery
Title: Fantastic Doctor!!
Rating: 5 out of 5
Visited: September 2022
Did an E-Consult for my son. Our doctor was just brilliant in helping with a referral. Always happy with the care me and my children receive.
GP surgery review: royal-crescent-surgery
Title: Very Helpful
Rating: 5 out of 5
Visited: June 2022
I recently had to accompany my sister to register as a temporary patient as she was taken ill while visiting me.  The reception staff were very helpful in guiding us through the procedure and arranging an appointment to see a GP.
GP surgery review: royal-crescent-surgery
Title: Professional and competent service.
Rating: 5 out of 5
Visited: May 2022
The reception staff were friendly and helpful. I came to see my gp who was thorough with her examination and informative with her advice. I was given the necessary time to explain symptoms.
GP surgery review: royal-manor-health-care
Title: Fantastic administration help
Rating: 4 out of 5
Visited: June 2023
I want to praise the members of the administration team at Royal Manor health care. Today they went above and beyond to help me sort a prescription issue and were so very kind, helpful and efficient. Thank you so much.
GP surgery review: royal-manor-health-care
Title: Thank you
Rating: 4 out of 5
Visited: February 2023
My recent experience contacting the surgery has been very positive. From the first call to reception, the nurse who took blood, the Doctor for dedication and Dorset County Hospital for efficiency and care.
GP surgery review: royal-manor-health-care
Title: five star treatment
Rating: 5 out of 5
Visited: December 2022
Ihave needed to use this practice recently and can only say thank you to all the staff for being so profesional and caring in my time of need.
GP surgery review: royal-manor-health-care
Title: Flu Jab Experience
Rating: 5 out of 5
Visited: October 2022
Flu Jab Clinic .. Friendly staff and was very organised.  I was in and out within 15 minutes.  Even had time to weigh me for my records.  Thank you.
GP surgery review: royal-manor-health-care
Title: Great response and care
Rating: 5 out of 5
Visited: August 2022
Today I needed to phone for advice/appointment. My call was answered quickly and I was given an urgent triage call. This led to an appointment within an hour and extremely kind and caring support from the doctor. An ECG was arranged for the afternoon. I cannot fault the way I was treated and the help I received. Thank you all.
GP surgery review: royal-manor-health-care
Title: Fantastic Service
Rating: 5 out of 5
Visited: June 2022
I just want to say a big thankyou.
I phoned today at 8.30am and spoke to the receptionist, who asked Triage to contact me - they did within 10 minutes. After a consultation I was offered a prescription which I collected from the Chemist at 9.30am.
A Great Service and no need to take up time with a Doctor
GP surgery review: the-dorchester-rd-surgery
Title: wonderful care
Rating: 5 out of 5
Visited: January 2022
I had a medication review with a nurse practitioner today. She was so helpful and knowledgeable.  I feel I am in very safe hands with both GPs and nurses thank you for your kindness and care
GP surgery review: wyke-regis-&-lanehouse-medical-practice
Title: Deteriorating service
Rating: 1 out of 5
Visited: November 2023
If an appointment is made, doctors and medical staff have been professional and very helpful. However, getting an appointment is another matter and 20 minutes, often more, waiting on the phone for a receptionist is unacceptable. Doctors and staff are not being recruited to join this seriously overstretched practice, despite advertising and the latest consortium that have recently taken over show no visible signs of improving matters. Currently perceived as the worst practice in the area by patients and other medical professionals. The website is out-of-date with broken links, in line with practice management. A real concern, as the practice serves a large area, often with no convenient transport routes and alternative medical centres are not available.
GP surgery review: wyke-regis-&-lanehouse-medical-practice
Title: poor service
Rating: 2 out of 5
Visited: August 2023
I filled out a  request for help was told they would contact me so far 48 hrs later no contact  poor service all round  never bothered to contact me about my problem  cant say  anything went well trying to get help  very poor service
GP surgery review: wyke-regis-&-lanehouse-medical-practice
Title: Gives general practice a bad name
Rating: 1 out of 5
Visited: June 2023
I put my registration in 2 weeks ago, for one took forever for staff to come to out to reception, second when came out they weren’t dressed professionally at all! Thirdly the two times Ive called in the afternoon so not at peak times have taken well over 10 minutes to be answered! Fourthly 2 weeks and I’m still not registered, told them to cancel it! I myself work in a surgery and know it doesn’t take that long and given the excuse we’ve had months of sickness within the staff so short staffed! That’s not professional to tell a patient and doesn’t exactly make me feel like I would want to join there!
GP surgery review: wyke-regis-&-lanehouse-medical-practice
Title: Wasted trip
Rating: 1 out of 5
Visited: May 2023
Was told by chemist I needed blood test , went to get appointment but was told had to wait for a letter, received letter few days later, booked appointment, why I could not book first time at practice seems pointless,
GP surgery review: wyke-regis-&-lanehouse-medical-practice
Title: Nurse at Chickerell
Rating: 5 out of 5
Visited: May 2023
I’ve just received my blood pressure and had blood tests taken by the nurse. Just want to thank her for her excellent Customer Service and putting me at ease
GP surgery review: wyke-regis-&-lanehouse-medical-practice
Title: Poor practice
Rating: 2 out of 5
Visited: March 2023
Today went to surgery to explain to receptionist, my father whom had just come home from having a full knee replacement needed to see nurse to have dressing and staples removed ( also had letter from hospital with date this should be done  ) to be told no appointments available I will try get appointment in one of our other surgeries we will ring back later .No phone call absolutely disgusting.
GP surgery review: wyke-regis-&-lanehouse-medical-practice
Title: Awful
Rating: 1 out of 5
Visited: October 2022
Have been waiting for them to send a GP report for us to get life insurance since 10/5/2022. Insurance company have sent 7 requests for this report which also includes a payment. Me and my wife have chased this ourselves over 10 times and have left several voicemails with no response. I am now un-insured and my family are at risk
GP surgery review: wyke-regis-&-lanehouse-medical-practice
Title: Contacting Surgery needs improvement.
Rating: 3 out of 5
Visited: April 2022
The Doctor was brilliant. He was helpful, polite and solved my issues. Trying to contact the surgery is always very difficult but when you do finally make contact, the receptionists try to be helpful.