janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: longcroft-clinic
Title: Very Impressed
Rating: 5 out of 5
Visited: June 2022
Having recently moved to the area I registered with Longcroft Clinic. My experiences so far have been all very good. They helped me with the registration, the pharmacist reviewed any medication I needed, and the reception staff have all been very helpful and pleasant. An appointment I recently had was very thorough and a prescription I needed was sent directly to a pharmacy in town and was ready within minutes.
GP surgery review: longcroft-clinic
Title: appalling booking  experience for a routine test
Rating: 2 out of 5
Visited: May 2022
Received a letter requesting me to book a routine test. Eventually (day 3) managed to fill in the details online to book, having tried several times by phone as well as every day online. I was actually called a short while later that day to see if I could make a cancellation that day but due to work commitments I was unable to. 
I received an appointment by text which suited me, followed a few days later by an amended one which was slightly inconvenient but I planned my day around it. I arrived to check in on the day to find I had no appointment and had even missed an appointment the previous week that I had had no notification of. I was then offered an appointment later that day for which I requested a text confirmation and was assured it would be sent. Guess what...it wasn't. I was therefore unsure if this had actually been booked. 

I managed to get through by phone to find it was confirmed, so raced out again, leaving half my lunch. This time I could check in, to an appointment overrunning by 14mins - try 35mins in the end, for an appointment lasting less than 5 minutes. Getting jabs for holidays and the associated chit chat took the extra 20 mins, clearly audible in the waiting spaces outside.
GP surgery review: longcroft-clinic
Title: Good Surgery now even improved.
Rating: 5 out of 5
Visited: April 2022
I have been a Patient of this Surgery for 50 years and have always had excellent Care. Recently the standard of Care has reached a new level as the Receptionists, who at times were the one Department that could be improved, are now so very polite, helpful and caring.
GP surgery review: longcroft-clinic
Title: Inaccessible
Rating: 1 out of 5
Visited: March 2022
The practice has a website which would be good, but every day by 10am the website is switched off because apparently there are so many requested they can not be handled. If you call the phone takes ages to be answered. If you do get through then you are met with an unhelpful, "why are you hassling me" approach to healthcare.
GP surgery review: longcroft-clinic
Title: A good experience
Rating: 4 out of 5
Visited: February 2022
Firstly, I found the clinic's website much easier to use now and more informative than on previous occasions. The receptionist was friendly and easy to talk to.
I needed to see a Doctor in person and came away from the appointment feeling confident in the numerous tests which were put in place to address my problem. The Doctor listened carefully, referring back to my on screen records only when necessary, even organising a test to check up on a previous problem, and at no time did I feel rushed in explaining my symptoms.
GP surgery review: longcroft-clinic
Title: Superb treatment and help
Rating: 5 out of 5
Visited: February 2022
Very  helpful receptionist who organised an emergency appointment. The following consultation with the GP was very thorough - examination, prescription and follow up nurse’s appointment made on the spot. During this consultation another problem was addressed needing a blood test which was immediately arranged. Later in the day the GP phoned to make sure sure prescription had been obtained from the pharmacy and the blood test time and place was good. It was fantastic to have such excellent medical attention. A big thank you to all involved.
GP surgery review: nork-clinic
Title: Seems to have gotten worse
Rating: 2 out of 5
Visited: September 2022
Generally when you do get to talk to the staff they are helpful, just make sure that you don't need help between 12 and 2pm.
Since the move to online forms it seems as if the practice wants to avoid appointments being made, which is especially annoying when the online forms that are supposed to be used are closed so you cannot even try and make an appointment.
GP surgery review: nork-clinic
Title: Utterly shambolic
Rating: 1 out of 5
Visited: July 2022
Impossible to make an appointment or speak to someone over the phone, you wait in a queue and after 5-7 minutes, it cuts off. There is an online form to contact them, but when you try to organise any form of communication with the practice, you're faced with a message stating that they have closed their online form. How are you supposed to get access to your own medical records when you need to? My current issue could be resolved, if receptionists bothered to pick up the phone, in a matter of seconds. The place might as well not exist, cause they certainly leave you feeling as if you don't.
GP surgery review: nork-clinic
Title: Caring and kind
Rating: 5 out of 5
Visited: April 2022
I have been with Nork clinic for many years and the doctors and receptionists always do their best to help .
I have had wonderful service from then it doesn’t matter which doctor you say they’re simply the Best thank you all .Karen
GP surgery review: greystone-house-surgery
Title: Phone appointment timing
Rating: 2 out of 5
Visited: May 2022
I’ve had several appointments recently and each time they ask what times you can make. I work/drive and clearly list when I absolutely can’t pick up the phone although give very reasonable availability to call over the coming days. Each and every time it’s ignored and the surgery calls exactly when I can’t pick up and with extremely little notice eg text message just before the call while I’m commuting on motorway. This wastes both GP time and my own as I then have to reschedule a second call each time to correct it to the times that I originally  said I was available.
GP surgery review: greystone-house-surgery
Title: Poor comms, strange practices
Rating: 1 out of 5
Visited: March 2022
I registered as a patient with Greystones following allocation from CCG.

After completing the web forms, I was told they would be in touch.

8 days later, no news.

I phone up and find practice manager as stopped the registration process.

Leaving me without a GP.

No one thought to tell me.
GP surgery review: the-wall-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
I cannot praise each nurse, GP and receptionist enough at the wall house.
Each time I need to be seen I have been given an appointment, and also each professional I have dealt with has been caring and kind and taken time to listen to me,which I need at the moment with all I am going through, just couldn't ask to be with a better surgery than this one, I am so grateful to be a patient at the wall house , and I cannot give praise enough, thankyou all .
GP surgery review: the-wall-house-surgery
Title: Great from start to finish
Rating: 5 out of 5
Visited: June 2023
I had a very smooth booking experience as I was able to use to on line portal rather than sit on the phone. When I arrived, the receptionist was lovely and updated all my families records as we had recently moved house. By the time I got upstairs to my appointment, it was already in the system. The nurse I dealt with was considerate and friendly and put me completely at ease. She was also very efficient and knowledgeable. Couldn’t fault my experience at all
GP surgery review: the-wall-house-surgery
Title: Great staff
Rating: 4 out of 5
Visited: June 2023
Hard working and dedicated. Despite the challenging demands on the nhs in general and this practice, I have always found the team kind and helpful. We also need to remind ourselves sometimes that we are blessed to even have somewhere to go when we’re ill.
GP surgery review: the-wall-house-surgery
Title: Improved
Rating: 4 out of 5
Visited: June 2023
Recent experience was good. Efficient, cheerful and better than expected. On time and caring service. Now awaiting the test results.
GP surgery review: the-wall-house-surgery
Title: Appointment with nurse
Rating: 4 out of 5
Visited: June 2023
The nurse I saw was very friendly and efficient. The appointment was easy to book via text message link.
GP surgery review: the-wall-house-surgery
Title: A caring experience.
Rating: 5 out of 5
Visited: June 2023
I was highly impressed with my two consultations with the physicians associate and practice nurse. I found them to be very polite,caring and professional. The reception staff were also most helpful and polite.
GP surgery review: the-wall-house-surgery
Title: Great doctor
Rating: 5 out of 5
Visited: June 2023
I couldn't fault our appointment today with the practice, swift easy check in , seen at exact appointment time and the doctor we saw was great, very pleasant manner, made us at ease immediately, and very clear and informative.
GP surgery review: the-wall-house-surgery
Title: Quick response
Rating: 4 out of 5
Visited: June 2023
Within 24 hours spoke to a doctor who arrange a prescription for me. Worry for someone older who may struggle with technology, as when I called rather than take my details was told to email them in. Separately when in the surgery for a blood test on Saturday a working mum was told to come back during the week for a copy of a letter as the receptionist had only been there for 3 months and wasn’t on the system to print it off.
GP surgery review: the-wall-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Amazing nurse. Very informative and very reassuring. I was cruet very anxious and she put all my worry’s to bed.
GP surgery review: crouch-oak-family-practice
Title: Front desk should be nicer to the patients
Rating: 3 out of 5
Visited: January 2023
We are all over worked and stressed but there is no reason to be nasty to your patients..   I had a comment today from one of the receptionist when I asked her to print my scan report as my NHS app was not connecting she walks around prints the scan report and says ,” I don’t think you will understand any of this”   Why pass a judgement when you do not know the patient or know anything about them.  Insult is one but this is not acceptable at many levels from a person working for NHS.  I definitely understand more than what she thinks or knows but I didn’t want to say anything to show my level of a qualified healthcare professional who knows the meaning of the words in the scan.   So appalling that this person is sitting on the front desk of a GP surgery    She definitely showed her level today


Improve your attitude  You work for the NHS
GP surgery review: crouch-oak-family-practice
Title: Great experience
Rating: 5 out of 5
Visited: August 2022
Received a telephone call from a doctor after requesting an appointment using the online system. It was not rushed and I was given time to talk about my concerns and I am very happy with the service I received today. The staff are all very nice and helpful, including nurses and receptionist.
GP surgery review: crouch-oak-family-practice
Title: Good response, lovely team
Rating: 5 out of 5
Visited: August 2022
I just wanted to express what a wonderful experience I’ve had with Crouch Oak. They are always so quick when submitted a form to get back to you and most often will see you on the same day. The doctors are always so kind and helpful even though they are under so much pressure right now. I just wanted to express my gratitude and reassurances that they are doing a fantastic job
GP surgery review: crouch-oak-family-practice
Title: Disgraceful
Rating: 1 out of 5
Visited: May 2022
If you don’t have a computer! Or you are unable to be mentally awake at 7 in the morning to work a computer!! You don’t stand a chance ever to get an appointment. It’s about time the surgery staff and doctors are re-trained to do their job and start caring about people!
GP surgery review: crouch-oak-family-practice
Title: Brilliant service
Rating: 5 out of 5
Visited: March 2022
Had a call with the GP who couldn’t have been more accommodating and also arranged a call with a GP for another family member.

Any time I’ve needed help throughout the pandemic, couldn’t fault the service at the surgery
GP surgery review: crouch-oak-family-practice
Title: Extremely poor
Rating: 2 out of 5
Visited: March 2022
I feel the surgery is unfair at the moment as You can't leave a request for advice on line not only from gp but anybody after about 8.30/9am as you just get a recording or message saying the practice is full to capacity. It's like you can't be ill during the day. This has been like this for many months. Surley more Staff required, or limit patients in practice by not excepting new one's.
I used to be really happy with the way the surgery was run, now I feel it is a shambles, and my self and family are very disappointed.  😞
GP surgery review: crouch-oak-family-practice
Title: System works beautifully
Rating: 5 out of 5
Visited: February 2022
I 'phoned in shortly after 8am and, rather than wait used the callback system.  I got my call back within about 20 minutes.  A doctor called me back 3 hours later, after discussion decided I needed to be seen and gave me an appointment for an half-hour later.  Doctor then took the time to deal with the problem properly, rather than fobbing me off as quickly as possible.  Excellent service.
GP surgery review: dorking-medical-practice
Title: Terrible Service
Rating: 2 out of 5
Visited: October 2022
Good luck to anyone wanting to get through or speak with a doctor. They have this useless on-line form that you have a minimal 3 hour window to complete from 7am to 10am. If you call at lunch time they are then closed for an hour. Totally unhelpful to anyone who has children and is trying to juggle that with work and a million other things in our busy lives. 

If you want to speak to someone on the phone then forget about it. The last 2 times I have tired I was on the phone for over 30 minutes each time before I gave up and drove down to the practice instead to speak with the reception. They are behaving as if we are still in the middle of a major pandemic which we are not! Any chance to cut the service and make it harder for people to communicate with the practice is taken at every opportunity. 

Last time I asked for a face to face appointment I was told it would be around 2 weeks to actually see a doctor in person. The service offered by the practice is worse than useless
GP surgery review: dorking-medical-practice
Title: Virtually impossible to get through to the surgery!
Rating: 2 out of 5
Visited: October 2022
It's almost impossible to get through on the phone.  I've tried every day for a week and been on hold for over an hour each time and then it cuts off.  My phone bill will suffer and that awful music - I'm losing the will here!  How can I ever get through - I can't believe it takes 15 minutes per call - I'm always 'number 4 on the list'..
GP surgery review: dorking-medical-practice
Title: Not a great welcome
Rating: 3 out of 5
Visited: June 2022
I was ten minutes late and apologised the minute I got to the reception desk. I was then questioned about why I was late (it was heavy traffic but not sure that was relevant). Very frosty atmosphere. Was then made to wait until other patients seen which was fair enough and the nurse herself was lovely and told me she had been held up too! However, first impressions when you come in, not at all welcoming.
GP surgery review: dorking-medical-practice
Title: Friendly and knowledgeable staff
Rating: 5 out of 5
Visited: June 2022
Whenever I have to visit the surgery the staff treat you with kindness and consideration and no request seems too much trouble for them.
GP surgery review: dorking-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Thanks to the great team at Hillside surgery.  Very thoughtful and caring GP and Receptionists who continue to provide a first class service and make you feel very welcome and cared for.
GP surgery review: dorking-medical-practice
Title: Very good practice
Rating: 5 out of 5
Visited: June 2022
Appointment on time,always helpful.
Staff work  very hard under extreme pressure.
We are very lucky to have this service.
GP surgery review: dorking-medical-practice
Title: Brilliant Practice
Rating: 5 out of 5
Visited: June 2022
I have been with Hillside and Dorking medical practice now for 6 years. I have always found them to be extremely helpful and efficient, from the receptionist to the doctor's and nurses. They have always done their very best to help me quickly and to their best of their ability; on the rare occasions, they couldn't help me; they have arranged for me to get the right help I have needed,  they are a 5 star ⭐️  practice in every way.
GP surgery review: dorking-medical-practice
Title: Restored faith in a GP practise
Rating: 5 out of 5
Visited: June 2022
Having just moved to Boxhill, the Hillside team and the Dorking team are a breath of fresh air.

The whole team reception to doctors are very helpful and the ability to get prescriptions at Hillside is a great service!!.
GP surgery review: dorking-medical-practice
Title: Effective service
Rating: 5 out of 5
Visited: June 2022
I found my health issues quickly remedied on visiting the physio and consulting with the doctor over the phone on another occasion. It’s a no fuss simple to use service but everything has to be booked online.
GP surgery review: dorking-medical-practice
Title: GP that listened
Rating: 5 out of 5
Visited: June 2022
I have an issue where I don’t know what it is?  The GP didn’t know either, but instead of guessing or not listening, she has referred me to a professional who will be able to help
GP surgery review: medwyn-surgery
Title: Professional practice
Rating: 5 out of 5
Visited: June 2023
Appointment booked and followed up very quickly, informative information given and referral made at the same time.
GP surgery review: medwyn-surgery
Title: Great communication and helpful friendly staff
Rating: 5 out of 5
Visited: June 2023
All very straight forward. Text reminders and confirmation’s of appointments are very useful as my memory is not what it used to be.
GP surgery review: medwyn-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
A brilliant practice I’m so many ways. However, on more than 5 occasions in my visits, the waiting room times to see a doctor when you have an appointment are generally 45 minutes to an hour late. You can not however fault the service provided and the speed of response in all of my family interfaces with the surgery are unrivalled.
GP surgery review: medwyn-surgery
Title: Good care
Rating: 4 out of 5
Visited: June 2023
The doctor was very attentive, explained everything very throughly and clearly and made sure I was comfortable throughout my time with her.
GP surgery review: medwyn-surgery
Title: Great experience
Rating: 5 out of 5
Visited: June 2023
My son was seen in person as the dr thought the photos sent in required an ‘in person’ visit. The apt was the same day, at a time we could make, and we were very impressed with how thoroughly she checked him before making a decision on treatment. She also had a great bedside manner with a child.
GP surgery review: medwyn-surgery
Title: Great service
Rating: 5 out of 5
Visited: June 2023
Quick and efficient replying and arranging appointment. All info provided by gp was useful and answered my questions well, offering alternatives to my queries.
GP surgery review: medwyn-surgery
Title: Very efficient
Rating: 5 out of 5
Visited: June 2023
On time and very professional, made me feel relaxed and had all questions answered.  Clean reception and medical room.Thank you
GP surgery review: medwyn-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
I had an appointment to see the nurse .then the nurse very kindly made me a docters appointment. The docter was very kind and understanding and could see I  was very low and upset .I needed time of work to look after myself .as I'm always putting others first this time I needed to listen and start taking more care of myself as I'm no good to anyone .if I burn myself out .
GP surgery review: medwyn-surgery
Title: Good practice
Rating: 3 out of 5
Visited: May 2023
Had a convenient early morning appointment
Which was great, unfortunately no feedback after the consultation,
Until emailing and telephoning for a reply.
GP surgery review: medwyn-surgery
Title: Quick and efficient
Rating: 5 out of 5
Visited: May 2023
My query was dealt with quickly and efficiently. Always get a timely response from the practice staff. Very grateful to have such a good surgery!
GP surgery review: glenlyn-medical-centre
Title: Bad to worse
Rating: 1 out of 5
Visited: June 2023
I've never been able to get through on the phone or see a doctor at Glenlyn. I use Livi because there's no other way of getting to see a doctor, I was diagnosed with high BP and prescribed a pill this didn't agree with me after a 3 month trial it was changed , the new prescribed pill was doing what it's supposed to no side effects.I waited 45 days as advised had a blood test at Glenlyn ( both times I've used this service has been  great ) all good , when I wanted a repeat prescription with plenty of notice they messed up and sent the wrong prescription to the pharmacy, when I came back to them in person and explained the situation they tried everything to blame me for not giving them enough time then tried to tell me that it's because I hadn't taken a blood test (wrong again ).The receptionist calls her superior to get advice as I was leaving the Country in the early hours the next day I was told no was was available to sign it off until Mon ( this was 1pm on Friday) .I was told we can print out your pill on our letterhead as proof and I could get them anywhere in the world over the counter or call 111 from anywhere in Europe and I should have no problem getting it .What utter rubbish ,these people have no idea what they are talking about when I mentioned it to my local chemist they just let out a sigh and said every other patient from Glenlyn we deal with has had a problem of one sort or another.
GP surgery review: glenlyn-medical-centre
Title: This surgery needs to close
Rating: 1 out of 5
Visited: June 2023
What is wrong with Glenlyn? You cannot get an appointment as it is always"capacity reached" I've had enough and am forced  to change practices if I want to see a doctor. This practice is not fit for purpose and needs to close
GP surgery review: glenlyn-medical-centre
Title: Struggling to get to speak to GP
Rating: 0 out of 5
Visited: June 2023
For the past two weeks I have been trying to contact the surgery to ask for an x-ray referral as I can never get an appointment. It is 8.30 am. I tried, again, to ask reception a question, evidently they reached capacity. If there is a way to book a GP appointment on line I have yet to find it. This is appalling. We don't all have time to wait on the phone and the receptionist appears to decide whether I need to see a GP or not without passing my request through for the GP to decide.  
We are told not to go to A&E unless our problem is urgent. My problem is getting worse. I know my body. I need an x-ray. Looks like I will have to worry the overrun A&E department at Kingston Hospital.  
Is there no authority overseeing this surgery ? I feel the service just gets worse.  
I am angry and frustrated.  
Why is their time more important than mine?