janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: staverton-surgery
Title: Brilliant new practice nurse
Rating: 5 out of 5
Visited: May 2022
I had a routine smear test today and the new Practice nurse was excellent. It was the most painless and efficient smear I have ever had and she has a lovely friendly manner. Would highly recommend her!
GP surgery review: the-law-medical-group-practice
Title: 5 Star Practice
Rating: 5 out of 5
Visited: November 2023
If you need an excellent GP Surgery in Wembley, this is the one.  Very experienced GPs, very relaxing environment,  wonderful reception staff. I thoroughly recommend this Surgery.
GP surgery review: the-law-medical-group-practice
Title: Exceptional Practice
Rating: 5 out of 5
Visited: October 2023
One of the most reassuring aspects in this hurly burly of life  is the knowledge that I am blessed to have the best GP Practice ever.  The Reception staff are very efficient, welcoming and friendly. I couldnt find a better practice nursing staff along with the physiotherapist. Most of all, the icing on the cake is the most knowledgeable, wise,  sympathetic and  kind GP whom I have known for many years.  Knowing that I am a patient at this Surgery is indeed medicine in itself.  There is no other Surgery like it.
GP surgery review: the-law-medical-group-practice
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
Great Receptionists, Nursing Staff and exceptional GPs. I recommend this Surgery.  Lovely ambience in the Surgery.  Calm and relaxing environment.
GP surgery review: the-law-medical-group-practice
Title: Unique Practice
Rating: 5 out of 5
Visited: September 2023
When attending my check up appointment, I arrived at Surgery and was warmly greeted by the Reception Staff, they are friendly but very efficient and I have confidence in them.   Seeing My GP is medicine in itself as he has a wonderful knack of putting things into perspective and alleviating my anxieties.   I have been a patient of this GP for several years and I have total trust in him as I know he is an excellent , kind and caring GP.   Im truly grateful to be a patient at this outstanding practice.
GP surgery review: the-law-medical-group-practice
Title: Great practice nurse!
Rating: 4 out of 5
Visited: March 2023
I had an appointment today with  the Practice Nurse, to change a wound dressing. She was great, very professional & informed but also patient & friendly and happy to answer my questions. She's a great asset to the practice!
GP surgery review: the-law-medical-group-practice
Title: Exceptionally helpful and supportive
Rating: 4 out of 5
Visited: January 2023
I wanted to say how much I appreciate the support that the gps have provided to me and my family over the last couple of weeks. My 89 year old mother has been seriously ill with flu which triggered severe asthmatic reaction. We only managed to avoid her going into hospital (which would be a distressing and disorientating experience because of her dementia) because of the care and advice we received from the gps. They have been on hand throughout this time regularly on the phone and visiting my mum at home at a time when the practice and nhs services generally have been considerably stretched and under pressure. My mum is beginning to recover and that is due to the doctors guidance and intervention. I feel so thankful for their help at this stressful time.
GP surgery review: the-law-medical-group-practice
Title: A highly efficient GP Practice.
Rating: 5 out of 5
Visited: June 2022
The Law Medical Practice in Wembley offers a highly efficient professional service. The administrative staff have commendable interpersonal and communicative skills. The GP's are empathetic and will always take the time to alley any fears, and to explain any presenting medical conditions & prescribed treatment if indicated.  Additionally, despite the extensive workload and long hours which the GP's endure they deliver an excellent service for their patients.  My family  and I are honoured to be patients at this practice & indeed our experiences are always positive.  Thank you and please keep up the good work!  From a truly satisfied patient and her family!!
GP surgery review: the-law-medical-group-practice
Title: Terrible service
Rating: 1 out of 5
Visited: June 2022
I am a teacher and it is near impossible to get an appointment with a doctor. Online booking system does not work, and I cannot ring at 8am and remain on hold indefinitely. Very unhelpful.
GP surgery review: the-law-medical-group-practice
Title: Dreadful
Rating: 1 out of 5
Visited: May 2022
I echo the poor reviews already given.
A number of letters written to practice manager and partners, however to-date not even the courtesy of a response.
Appointments given weeks in the future which has necessitated non emergency visits to hospital.
Reception: On occasion courteous and professional, however the opposite is true more often than not.
GP surgery review: the-law-medical-group-practice
Title: Superb receptionist
Rating: 5 out of 5
Visited: April 2022
I am not allowed to mention names or gender in this review; I just wanted to acknowledge publicly the fact that one of the receptionists in this practice is the most helpful, caring and committed person anyone can hope for when walking into a surgery. Thank you!
GP surgery review: willesden-green-surgery
Title: Great patient care
Rating: 5 out of 5
Visited: July 2023
I cant praise the team enough, I have always felt that everyone is helpful. Everytime I contact the reception team they go above and beyond to help with my matter, and every time I submit an econsult for my family i get contacted asap next day. When we are seen F2F by doctor we feel the doctor really cares.
so impressed with doctors knowledge , help and support.
GP surgery review: willesden-green-surgery
Title: A joke really. I would avoid them ten times over.
Rating: 1 out of 5
Visited: June 2023
An absolute joke. The administrative staff are clueless and rude. Every day visiting the surgery is a nightmare. Nothing is done about my wife's and son's conditions.
GP surgery review: willesden-green-surgery
Title: Excellent 5 * Practice with 5 * care
Rating: 5 out of 5
Visited: March 2023
I submitted an e-consult in the afternoon for an health issue I was worried about. I received a call from the Dr the following morning. She was very empathic and caring. She organised all the necessary test's and investigations required. The blood test appointment arranged very swiftly. 
5 * Service from a 5 * Surgery.
Great and efficient and caring.
Whenever I've encountered this surgery they have always been helpful from receptionist's to the clinical staff.
GP surgery review: willesden-green-surgery
Title: First Rate Community GP Practice
Rating: 5 out of 5
Visited: February 2023
I moved from a nearby GP practice in late 2022 and I have been extremely impressed with the responsiveness and professionalism of the Willesden Green Surgery.

They answer the phone within a reasonable time, appointments with GP's can be arranged within a relatively short timescale and the diligence and care with which they approach patient care is exemplary.

I wish I had moved years earlier. This is clearly one of the best GP surgery's in the local area and I thoroughly recommend them.
GP surgery review: willesden-green-surgery
Title: Outstanding
Rating: 5 out of 5
Visited: January 2023
Amazing service. Very professional doctors and always helpful. I have moved recently and they always give appointments on time and listen to me.
GP surgery review: willesden-green-surgery
Title: A caring and professional practice
Rating: 5 out of 5
Visited: January 2023
This is a wonderful surgery, motivated by a strong ethos of helping the patients. We are all aware of the growing demands and pressures on NHS GP's, however this practice continues to strive to achieve excellence, and does in my experience. It is a Surgery that is very much in demand because it provides such a wonderful service. The doctors are kind and listen to the patient and fully meet their needs, in a professional manner. I have not had any difficulty making an appointment and the receptionists have been very good in seeking to place me with my preferred doctor, although they are all excellent. I have also used the online service which is very easy and the staff are more than happy to help with any technical difficulties and help people who don't have the facilities to use the online system. I cannot thank the practice enough for all it has done to help me.
GP surgery review: willesden-green-surgery
Title: Impressive !
Rating: 5 out of 5
Visited: January 2023
I find about this surgery recently following continual deterioration of patient care from my previous surgery where for 25 years I was a patient.

Within a day of applying online . I was set up as a patient of the surgery. next pharmacist called to check my transfer of repeat prescriptions 
Online I was able to Book a next day appt via phone, received it on time, and was seen in person this afternoon
If this is a sign of things to come. I am so glad that I finally made the move to sign up at Willesden Green surgery.
GP surgery review: willesden-green-surgery
Title: They do not respond
Rating: 1 out of 5
Visited: August 2022
I have filled out multiple consultations online for an issue I am very worried about, which were all either ignored or responded to with a text from a doctor and no follow up once I replied.
GP surgery review: willesden-green-surgery
Title: Great doctors and receptionists
Rating: 5 out of 5
Visited: May 2022
Really good team, everyone I've spoken to is friendly, knowledgable and kind. Highly recommend this practice.
GP surgery review: acorn-medical-centre
Title: unprofessional
Rating: 2 out of 5
Visited: October 2022
recently my blood pressure was up and down. never had any blood pressure medication before. I had been advised to monitor my blood pressure at home for 10 days. I called the surgery to be seen to check my monitor. I saw doctor in the surgery on 14/10/22 at 12:10 pm. I had all my blood pressure records fir last 10 days. The doctor looked at the records from distance and straight prescribed the blood pressure medication without even check the blood pressure to check if my blood pressure high or not. I am confused now. do I need to take this medication because the doctor prescribed it without any check.
GP surgery review: heathrow-medical-centre
Title: Good service from paramedic
Rating: 5 out of 5
Visited: November 2023
I attended the surgery on the 07/11/2023 and was attended by paramedic.

The paramedic was very patient and sympathetic to me. I appreciate the service by the paramedic and she provided excellent care to me.

Please pass on my thanks to this paramedic on duty this day.
GP surgery review: heathrow-medical-centre
Title: Beautiful practice
Rating: 5 out of 5
Visited: October 2023
Love the fact that all the necessary clinics are all in one place and the service is very good and efficient. 
Thanks
GP surgery review: heathrow-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: October 2023
Every time I come to this practice my concerns are dealt with professionally and efficiently. All the doctors really listen to my concerns and give me the best advice for treatments. I recommend this practice very much!
GP surgery review: heathrow-medical-centre
Title: Sicknote
Rating: 5 out of 5
Visited: October 2023
I had accident and they help me a lot
All the time when I send the E console, they call me after one hour two hours and they help me a lot
GP surgery review: heathrow-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: June 2023
I am very happy with the service. Whenever I came the reception staff and doctors were very helpful. Specially their manager. she is very nice and professional. Whenever I needed any support she was always there for me with a lovely smile.
GP surgery review: heathrow-medical-centre
Title: Great response time
Rating: 5 out of 5
Visited: April 2023
I have recently received really good care from this practice. 
I have used the e-consult service twice and on both occasions received a response within the hour. The responses were appropriate and the outcome effective.
The telephone consultation I had was carried out by a Gp who listened & discussed treatment options with me in a sensitive manner - thank you
GP surgery review: heathrow-medical-centre
Title: Helpful practice
Rating: 5 out of 5
Visited: February 2023
My experience has been for almost 7.5 years and it's been nothing but pleasant. As a patient you are being heard. Your concerns are been taken into consideration.
In some scenarios the GP have acted swiftly. With current situation the way GP's are overloaded with patients I can be only grateful to be with Heathrow Medical Centre.
The reception team has been wonderful too. Some moments they have tried their best to fit me in if they could.
I would highly recommend Heathrow Medical Centre. We live in Feltham and don't mind going all the way to Hayes and I believe it says it all.
Thank you.
GP surgery review: heathrow-medical-centre
Title: Could improve
Rating: 4 out of 5
Visited: December 2022
Trying to make an appointment recently I was caller No 2 for 40 mins.
When I got through to the reception, I was informed  Dr will call me 3 days later.
I was hoping to get a consultation to enquire about my recent medication only to be fobbed off.
Following week, I called again after sending a photo of my recent condition and was able to get through in quick time.
This time I was able to attend the surgery,and had a great discussion with the Dr.
GP surgery review: heathrow-medical-centre
Title: Fantastic and professional GP
Rating: 5 out of 5
Visited: December 2022
I’ve been treated with respect by my lovely GP, she is very caring, very professional and listens to my needs
GP surgery review: heathrow-medical-centre
Title: Great Practice
Rating: 4 out of 5
Visited: December 2022
It's very difficult to get to see a doctor since covid, and it can be very frustrating, but went to see the doctor with my husband this afternoon and can't fault the practice from the receptionist to the doctor. The doctor was very thorough & put my husband's mind at ease with the issue he has. The only negative about the practice is they need to sort the phone answering service out as its a nightmare waiting to speak to someone.
GP surgery review: parkview-surgery
Title: Waste of time with 1 practice nurse
Rating: 5 out of 5
Visited: December 2023
Relates to my appointment today 12.12.2023 with a practice nurse.  This nurse was rude towards me in her approach, did not know reason for the appointment even though it was booked by the practice.  She made me extremely uncomfortable that I had to advise her I cannot progress with the appointment with her.  She totally wasted my time having had to leave a meeting to accommodate this appointment.  My advice to her is to refine her professional approach and interaction with patients.   I have been with this GP practice for a long time and overall the Practice staff are very good minus the weakest link!
GP surgery review: parkview-surgery
Title: Extremely rude and no clear/incorrect information
Rating: 1 out of 5
Visited: September 2022
After collecting new patient registration pack followed all the requested instructions. On 1st attempt to register was advised all the individuals need to attend plus some additional information needs to be provided (not mentioned earlier). Trying to stay patient came back few days later with the requested details and all the family members (including the kids), only to be told that registration are only accepted between 1-3pm, tried to explain kids would be at school and the registration pack provided clearly says request to register between 1-3pm outside these hours the wait will be longer. Response was we have changed that and if you don’t want to register find another practice!!!
They knew the patients to be registered is a child as the additional details required was the red book photocopy could have informed me then they will not accept the registration outside the 1-3pm window. 
Really did not seem interested, one the questions they ask you to tick and sign is you have read the information leaflet provided by the practice, naturally I am not going to tick it as I was not given the leaflet, on asking for the leaflet was told they dont have it come back. On going back same person just tells me we dont have it and says come back and speak to the manger.
GP surgery review: parkview-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Always attentive

Prefer to contact via patchs is online service to communicate with the GP

Get the response straightway within a day or 2 for non emergency matter
GP surgery review: parkview-surgery
Title: Great service again
Rating: 5 out of 5
Visited: February 2022
Great service received from the practice once again. 
I did an e consult for 2 ongoing issues which I hadn’t spoken to a professional for before. Within 24 hours of the e consult, I spoke to a GP who managed my expectations and organised the tests needed. I did not expect to even have got an appointment the same week and I’m grateful for advice given. The doctor was professional and thorough.
GP surgery review: shakespeare-health-centre
Title: Confused Receptionist
Rating: 2 out of 5
Visited: January 2024
I had my daughter’s vaccination appointment and was running late, so I called receptionist that I am late by 5 min. She said it should be fine. On reaching there, I told her we are here and she said she will check in on system and let us know. 45 min later after waiting when I went up to her, she said I was really late for appointment but I said we were waiting for all that time and then she marked on the system. On later confronting her, she said there was miscommunication and she didn’t check us in on system. By the looks of it she looks very confused on phone and in person. When asked for complaint/suggestion form, she took 15 min to look for it but at ended up giving me empty paper and kept apologising. But I wasted 1 hour there just waiting and missed my other dentist appointment.
GP surgery review: shakespeare-health-centre
Title: Very good practice
Rating: 5 out of 5
Visited: January 2024
I have some on going age related health issues which makes me really worried and when ever I contact the surgery, they are always helpful. I have been using this surgery  for more than 10 years and found all the staff very professional,polite and helpful .
GP surgery review: shakespeare-health-centre
Title: Poor service
Rating: 3 out of 5
Visited: December 2023
I completed the eConsulation form and on submission I was advised to contact my GP surgery as the eConsultaion  recommend a face to face session or to call 111 if my GP surgery is closed. Whan I called the GP surgery; my call was answered after about 15 min even though I was first in line. Upon answering the phone the receptionist said they cannot help me and I should try the eConsulation again or call 111. I was surprised with this advise. I tried to reason  with the receptionist explaining my reasons for the call without success. I asked for the receptionist full name and she asked me to hold on. She came back and said as one off only we are going to do this for you - I  said let's us not talk about the future and concentrate on the present and talk to me about your action and we talk about the future when the future arrives. I'm not sure what's the purpose of the GP surgery being open if they decline you an appointment in blind after their eConsulation advice you to contact them for face-to-face appointment. 

I was booked at the Same Day Urgent Care Service and their service was great; shame I couldn't say the same about the GP surgery.

I want to hear and know more about what's the GP procedures.
GP surgery review: shakespeare-health-centre
Title: best practice in hayes with best doctors. .
Rating: 5 out of 5
Visited: April 2023
the doctors are always there for you to provide the best treatment and guidance when required. registered here for the past 30 years and never had any issues with my treatment and / or health.
GP surgery review: shakespeare-health-centre
Title: Terrible with my Prescription order
Rating: 1 out of 5
Visited: April 2023
Western eye hospital sent my prescription to my GP (Shakespeare health centre Hayes) they sent me the date  on 31st of march 2023 . I haven’t got my prescription yet from GP . I asked them to give it yesterday and today but they didn’t let me  have my prescription medication
GP surgery review: shakespeare-health-centre
Title: Good practice
Rating: 5 out of 5
Visited: May 2022
Very well organised Dr listen and understand but the patient going through and makes the right decisions.
GP surgery review: shakespeare-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
I loved the fact doctor called back to check on my child health. Also asked in details whether they can do anything else to make him better which I believed coming for doctor for every patient is like a blessing ..
GP surgery review: shakespeare-health-centre
Title: Great doctor
Rating: 5 out of 5
Visited: May 2022
The doctor very really kind and nice. He made sure that my child is comfortable with him. He did a detailed check for my son to get an insight of the problem
GP surgery review: shakespeare-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
The doctor was really good. She gave an appointment quickly for my mum and she visited her properly making sure that she knows everything about her. She was professional and ensured that my mum is seen properly.
GP surgery review: shakespeare-health-centre
Title: Fantastic GP
Rating: 5 out of 5
Visited: April 2022
I have very good experience and felt contended after the appointment. The surgery has very active response and very cooperative
GP surgery review: the-pine-medical-centre
Title: Great staff, excellent practice
Rating: 5 out of 5
Visited: August 2023
I have been registered at this practice for many years, the staff are polite, helpful and understanding to your needs. Appointments are available at short notice and the doctors and nurse are amazing.
GP surgery review: the-pine-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Very reassuring staff, welcoming and helpful especially when I'm anxious. As well as myself my  husband and daughter have been treated in the last 2 years  and we are  very grateful for the continuous support received.
GP surgery review: the-pine-medical-centre
Title: Pine Medical Centre - Significant Improvement
Rating: 4 out of 5
Visited: August 2023
Have been patient at the Pine Medical Centre for many years and the service has not always met expectations.

But in the last year or so, I have noticed a significant improvement in the overall service. 

The front line staff are lot more friendly and approachable. They seem to have really stepped up in their attitude and care. 

The management also seems more engaged with patient needs and are easier to contact to address issues.

In house pharmacist has become a  great addition in my opinion with good professional services provided.

Also, the nurse, podiatrist and blood testing are add on services  provided by professionals with great attitude towards the patients.

There are obviously still issues.

 Seeing a particular GP that you know is not easy or quick. 
Delays in other areas like referrals tend to get caught in beurocracy and get delayed. 

Hopefully there will be continuous development  on top of the significant  recent  improvement in overall service.
GP surgery review: the-pine-medical-centre
Title: Well run practice
Rating: 5 out of 5
Visited: August 2023
Doctor was extremely helpful and friendly. Is helping me resolve a problem. The receptionist was very helpful on the telephone.
GP surgery review: the-pine-medical-centre
Title: Very helpful
Rating: 5 out of 5
Visited: August 2023
I’ve been with this practice for a number of years and I find them extremely helpful and caring every GP does their upmost to give the best care