janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: e12-health
Title: Amazing Practice
Rating: 5 out of 5
Visited: October 2022
I have travelled a lot and been a patient of this surgery for around 3 years and they are by far the best GP practice I have ever experienced. 
Its easy to make an appointment and they are very proactive in their methods. As an example I have to have 6 monthly blood tests regarding cholesterol. They remind me to book my blood tests and always contact me regarding results. 
I have needed a bit of extra care recently and all of the staff, from the front desk to the consultation have been wonderful and nothing has been too much trouble. 
As a illustration of their high standards for themselves I recently requested access to something at around 10am one morning. I received an email at 4.30pm granting the access with the opening line being 'apologies for the delay...'. I don't classify a same day response (in this case 6 hours) to be a delay!
I feel cared for, I have great confidence in my GP, and contacting this surgery is always a delight. 
I fully recommend them ... thank you so much to all at the surgery.
GP surgery review: e12-health
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Very helpfully very experienced people who know what have to do and make you to feel very secure and because you are in the right hands
GP surgery review: liberty-bridge-road-practice
Title: Awful practise. Can't book an appointment
Rating: 1 out of 5
Visited: February 2022
This practise is a joke. Can't book an appontment over the phone, instead must complete an online consultation form. Forc the past 3 occasions since this booking procedure has been in place, rather than the dr booking an appointment I have been requested to complete multiple online forms on rach occasdion before they will book an appointment. Which is a total waste of both my time and theirs. A computer says no approach to reviewing online consultation forms, so they can palm the issue off to another day or doctor to deal with
GP surgery review: liberty-bridge-road-practice
Title: Nice doctor
Rating: 3 out of 5
Visited: February 2022
My son had some health issues and we complete the econsult form. One Gp send a text to take antibiotics without any previous consultation. But, fortunately there is a GP that booked us a face to face appointment so could discuss the health issues with my son in order to give any treatment. The GP even took in consideration the school time and booked the appointment in the morning, before school, so my son wouldn't miss the classes. The GP listened to my son's concerns and made him feel comfortable and relaxed during the examination. I really appreciate the time and care.
GP surgery review: liberty-bridge-road-practice
Title: No appointments
Rating: 1 out of 5
Visited: February 2022
You can't book appointments. Fill out the eConsult. When the eConsult gets ignored, fill out another. Keep filling out forms that take 20 minutes not related to your condition until someone sends you a one line written response - if you're lucky.
If you want a GP appointment, call 111 - it must be urgent - apparently this no longer operates as a GP surgery, but as an urgent care hospital facility???? Absolutely disgusting practices - no way to complain, when you ask to complain to someone, the receptionist hangs up on you.
GP surgery review: liberty-bridge-road-practice
Title: Careless practice
Rating: 1 out of 5
Visited: January 2022
The practice in general is not patients friendly. Online consultation form needs to be submitted each time someone has any sort of query, let alone being unwell. I called the practice in April when I had covid and had chest infection to ask receptionists if I can urgently speak to a doctor as I was struggling to take breaths (all I was seeking for was advice by the doctor on what to do, only over the phone of course!), so that the receptionist to tell me I need to submit online consultation form with waiting time of 48h. Wow. Another situation was when I fell down and hurt my knee - ever since unable to walk properly, been told I can get a scan… still waiting for it since 4th January 2022, and it’s 5th July now. 
Receptionists are very rude, unhelpful, useless… a woman who was panicking as her chilled fell down and hit the ground with head all bleeding, just outside the practice, was told they cannot help as the child was not registered within their practice. Worst service ever!
GP surgery review: liberty-bridge-road-practice
Title: Great Practice, excellent GP
Rating: 5 out of 5
Visited: January 2022
London is a new home for our family. I have severe asthma and develop bad depression after staying in a private rented house with no heating, ventilation, mould, window cannot open, broken toilet light switch (need a torch to use the toilet), electricity safety problem and the rest. I chose the house which is a new built and pay above average rent. I wanted my family to have a good place to settle. Eventually the depression set in and my G.P. really put her heart to look after me. I am grateful for her spending time hearing my stories, she referred depression support group, legal support and prescribed medication to relieve my stress. She also referred special clinic for my deteriorating asthma. My G.P. called me every 2 weeks out of her very busy schedule to ensure I am ok and make adjustment to my medication as required. She is an excellent doctor and so far the best doctor I have come across. I cannot thank her enough.
GP surgery review: gough-walk-practice
Title: Referal
Rating: 1 out of 5
Visited: June 2022
I have been under the care of barts breast department since 2017.monday i called the surgery as i had found a swelling on my chest, un beknown to me u cant sit on the phone for 30 mins at 8 oclock & actually get an app just a call, i got the call from a locum dr who said yes u need an urgent refferal (ie be seen at barts within 2 weeks) monday evening i got a call from a secretary telling me about 4 hospital appointments i have this yr 1 of which she said is for breast 11th july, i went on to explain that is my yearly check i still need the refferal to be seen quick, she said on. Unconvinced i called yesterday to check it had been done , low & behold of course not but would get it done & would call & let me know when was. I again have been on to the surgery this morning to find nothing still has not been done because the secretary needs to speak to the locum dr. This is now thursday will be another week gone by, this is not exceptable that you can play with my life like this, it is stressfull enough without  continually getting in queues with the surgery & getting nowhere,.
GP surgery review: gough-walk-practice
Title: Not to standard
Rating: 1 out of 5
Visited: May 2022
Unable to get an appointment 
Called receptionist and told to fill out a questionnaire. Questionnaire informed me to seek medical help so called the practice again where the receptionist told me a GP will call. I then went to a pharmacy where the pharmacist informed me that I needed to be seen by a doctor as the test I took showed I had an infection. A doctor called 2.5 hours later to say that she would schedule me into a phone consultation in two days times. Even after I stated that the pharmacist told me (and emailed the practice) that I have an infection I have to wait two days to be rung and then I’m assuming to be told to come into the office. The doctor on the phone said they do not book face to face consultations as most conditions can be treated over the phone. This approach does not work for the majority of working people who are not able to answer their personal phone during working hours
GP surgery review: gough-walk-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
I’m very happy that I have chosen this Gp to be my doctor’s. Very friendly very helpful receptionist.
GP surgery review: gough-walk-practice
Title: Friendly staff
Rating: 4 out of 5
Visited: April 2022
Staff are friendly and helpful.
The surgery is very clean and well looked after.

Well done to you all.
GP surgery review: gough-walk-practice
Title: Great practice
Rating: 4 out of 5
Visited: March 2022
Welcoming staff with very Knowledgable doctors. The surgery is also very clean and I would say the best in the area.
GP surgery review: gough-walk-practice
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
The doctor was kind and helpful and took an in-depth interest in the condition.  Gave recommendations.
GP surgery review: gough-walk-practice
Title: Great Practice
Rating: 5 out of 5
Visited: February 2022
I am very satisfied with all the support I have received from this practice as a carer. All the help i have received from the staff have made me feel as eased.
GP surgery review: gough-walk-practice
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
Well done. Kidly. Friendly. Fast.The only thing I didn't like was that the invitation message was not sent.
GP surgery review: gough-walk-practice
Title: Welcoming Practice
Rating: 4 out of 5
Visited: January 2022
Tend to be very helpful and always try to make me feel welcomed. Even though I know this place is very busy, they have time to ask how I am.
GP surgery review: island-health
Title: Difficult to get in touch with
Rating: 2 out of 5
Visited: December 2022
I am pregnant and trying to book my 16 week midwife appointment. I have been told by the midwife team to reach out to the GP practice and they will book it. It's so hard to get in touch with them. Also the working hours are 9.00-17.30 on their site and when I call that is the pre-recorded message as well. However, they would be closed at 15.00 or 14.00 randomly - and I am on the phone receiving the message at 14.00 "Our clinic is closed. Working hours are 9.00-17.30".  Not sure how they get away with it - most people cannot just disappear in the middle of their working hours.
GP surgery review: island-health
Title: Very friendly, understanding and a good blood test
Rating: 5 out of 5
Visited: December 2022
I have had a pleasant and friendly experience here whether it be in person or on the phone with the doctors are this surgery who take me seriously and speak to me with care. 
I also have trouble with blood tests as I have very tiny veins in my arms and so it takes a while usually, but the lady here is so quick and makes me feel very comfortable (unfortunately I am not allowed to leave names on the review, but she is great!)
GP surgery review: island-health
Title: Shambles
Rating: 1 out of 5
Visited: December 2022
I am extremely disappointed with the level of service provided by Island Health. It has been nearly impossible for me to get an appointment, as the online services are constantly broken and no one answers the phones. I have spent hours stuck in a queue position, trying on multiple days to get through. When I walked into the office in person, I was met with chaos and disorganization. It seems as though this medical practice is more like a lifestyle establishment, with doctors and staff coming and going as they please. This is completely unacceptable, and I strongly urge management to address these issues immediately. The lack of reliable healthcare is unacceptable, and it is clear that the management at Island Health is failing to provide adequate service to patients.
GP surgery review: island-health
Title: Impossible to book an appointment
Rating: 1 out of 5
Visited: November 2022
I've been on hold for over an hour today, trying to book an appointment for the date/time advised by my GP in my last appointment. First appointment they can giver me is over 4 weeks away! This is beyond ridiculous now - Covid pandemic is, for the most part, "over" so Island Health needs to get its act together - people need doctors!! :(
GP surgery review: island-health
Title: Great practice and really helpful
Rating: 5 out of 5
Visited: November 2022
The doctor was really nice and really helpful. Gave me further information and advice too. Managed to see my second child too.
GP surgery review: island-health
Title: Very Good
Rating: 5 out of 5
Visited: November 2022
Treated with care & respect and more importantly swiftly. Treatment in the surgery is too class, if there is one criticism it is the waiting time to answer the phone, it was 45 minutes.
GP surgery review: island-health
Title: Great doctor
Rating: 5 out of 5
Visited: October 2022
I had the loveliest doctor made me feel comfortable and was really informative and answered all my questions.
GP surgery review: island-health
Title: Good service
Rating: 3 out of 5
Visited: September 2022
Medical staff are attentive and helpful. I do feel I get the right level of care but it can be difficult to get an appointment.
GP surgery review: island-health
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
I find all the staff very helpful and the treatment i receive is excellent, i always get a call back on the same day, they manage to do blood test and other treatments within a good timescale
GP surgery review: island-health
Title: Caring and helpful practice
Rating: 5 out of 5
Visited: August 2022
My experience was of a caring and helpful practitioner that was both friendly and professional. I was treated with kindness and compassion.
GP surgery review: the-barkantine-practice
Title: They're doing their best despite the ills of the NHS
Rating: 5 out of 5
Visited: January 2022
I've been a patient at this practice for the past 9 years, therefore, I believe I know Barkantine Practice and its performance from patient perspective quite well.

To me, they're doing all their best despite all the protracted ills of the NHS and I haven't been disappointed with them to date.

I've consulted or spoken with almost all their staff and find them caring and friendly and have not experienced the rudeness that some reviewers have reported or anything close to this.
GP surgery review: the-barkantine-practice
Title: More than grateful for this group of doctors
Rating: 5 out of 5
Visited: January 2022
I am so grateful to this practice for standing up to stop my personal medical data being used by big American corporations for their own benefit.   What a grown up, knowing practice that is prepared to stand up and be counted
GP surgery review: the-penrhyn-surgery
Title: Inappropriate communications
Rating: 2 out of 5
Visited: February 2023
The surgery sent all its patients a text with a link to a letter opposing local traffic calming proposals. There are differing views locally about these proposals, however, whatever the merit of the proposals, this was a wholly inappropriate use of our contact information. Our contact information was provided to the surgery for medical reasons, not for the surgery to campaign to its thousands of patients against traffic calming measures. People may have been waiting for important test results and so seeing a text from the GP could have caused them concern or distress, and it was wrong for the surgery to do this. There are other routes for the surgery to express its views to the council about the proposals and it ought to reflect upon whether it breached GDPR.
GP surgery review: the-penrhyn-surgery
Title: Shocking Letter I received
Rating: 1 out of 5
Visited: February 2023
I, along with every other patient at the Penrhyn Surgery received a letter today inviting us to sign a petition against the traffic calming measures being introduced in the area. Aside from the way the letter is full of misinformation, half-truths and downright lies, it's an astonishing breach of patient trust to use their NHS database to push a political position. Especially one which was designed by the council to improve health in the area. I expect nothing less from this unprofessional bunch
GP surgery review: the-penrhyn-surgery
Title: Inappropriate use of my data
Rating: 1 out of 5
Visited: February 2023
I was shocked to receive a letter via an official GP text notification asking me to protest against proposed modal filters in the area. I believe this is an inappropriate use of my data and the letter included is uniformed and misleading to members of the public that have not seen the full proposal plan. 

The proposal no way prevents access to the doctors surgery, it looks to make surrounding streets safer and less polluted. The catchment for this doctors is c.10 min walk radius, meaning there is no need for people to drive unless they have an impairment, in which case there is still access available. I am very disappointed in the attitude of this doctors surgery & the misuse of its data particularly given we live in an area that has been recorded to have dangerously high pollution levels - a health emergency!
GP surgery review: the-penrhyn-surgery
Title: Text only service
Rating: 2 out of 5
Visited: February 2023
This surgery operates a text only communication policy with patients. I have not had, or been invited to, a face to face appointment for more than 2 years. They just today sent me 2 text messages telling me they are referring me to weight management services. They tld me to reply "no" to opt out but they always send no reply texts. Plus, they don't even know how much I weigh as they haven't seen me in ages. In fact I have lost nearly a stone (5kg) since they last weighed me. The calculator for establishing if you are overweight (Devine 1974 formula) is outdated as people are all bigger now anyway. I admit I am overweight but not by that much. In fact the NHS BMI calculator advises me to lose just 3.8kg. There must be a lot more people who far are more in need of weight control assistance, especially when I see the size of some people in Waltamstow. I tried to call the surgery but was told the queue for calls was full and to call back. I notice Penrhyn surgery never respond to these comments/reviews so not sure they have any point but at least we can air our grievances somewhere.
GP surgery review: the-penrhyn-surgery
Title: Rude staff
Rating: 1 out of 5
Visited: January 2023
Definitely one of the rudest GP practices I have registered with. The receptionist was incredibly rude and asked me inappropriate questions as to why I needed to see a GP about a long on going issue. This phonecall affected my mental health.

Also their ridiculous online system is not fit for purpose. It says to go on at 0830 but the link never even works in that time. By the time you refresh it, you are told constantly to go again at 10am. Ridiculous and out dated system, why not just book appointments at a first come first serve basis?
GP surgery review: the-penrhyn-surgery
Title: Awful: no appointments
Rating: 1 out of 5
Visited: January 2023
I have been trying to get an appointment since December. I’ve had tests that I need results for and a referral requirement. 

The system says log in at 8.30 and at 8.30 each day I have done that and there are no appointments. I’ve tried ringing and they say they won’t book over the phone and to try logging in the next day.
GP surgery review: the-penrhyn-surgery
Title: Dismal service, terrible healthcare
Rating: 1 out of 5
Visited: January 2023
The appointment system appears built to deter people and doesn’t allow you to outline a vast array of symptoms, rendering the service useless for many ailments. You are told to go online at 8:30am, but at 8:30am a message appears to come back the next day. 5 telephone appts later and I finally get a F2F appt. Healthcare from the Drs I have seen is mixed, efficient flu jab, but low care otherwise. Despite claiming Drs would follow-up, they never did and I ended up back in an endless loop of appointment booking again.
GP surgery review: the-penrhyn-surgery
Title: system not fit for purpose and needs investigating.
Rating: 1 out of 5
Visited: January 2023
The surgery is awful. Months of trying to get an appointment and still haven't managed to. The appointment system is atrocious and leaves patients so stressed at a time when they are already ill. It is just not acceptable, you can't see anyone face to face anymore unless its absolutely essential, so no proper check ups. How many early warning signs/ symptoms will be missed due to this irresponsible system? 
Its all online and good luck just being able to get through to the triage system where you have to fill out pages of information. After doing all then still don't expect an appointment as it returns you to the front page which states all the appointments are taken for today come back tomorrow. This surgery no longer provides a service that is fit for purpose and needs a complete overhaul.
GP surgery review: the-penrhyn-surgery
Title: Impossible to make an appointment
Rating: 2 out of 5
Visited: January 2023
I have been with the practice for several years and seen nurses on and off for standard check ups with no issues. 
 However I have needed to see a Dr (suggested by pharmacist) and have been trying since late December.  Appointments can only be made by the Klinik website which supposedly goes live at 8.30am.  Every time I have attempted to make an appointment - at precisely 8.30 and other times throughout the day - it says not taking appointments it 'may have reached its appointment capacity'.  And the message currently coming up says to try on 05 January 2024!  This week I have visited the surgery twice to make an appointment person as been unable to make an appointment online.  Both times I have been told by the different receptionists to try again online the next day at 8.30am...the current set up is not practical and it feels impossible to get an appointment.  I do not regularly use the dmDrs for 'little things' usually referring to NHS website or pharmacists, so would only do so if I felt there was a reel need to see one.  Talking to others in the local area my experience is not an isolated one, many people have had difficulty making an appointment.  I am at the stage I am now considering changing practices which I do not want to do as live a few minutes walk away but would rather have a surgery further away I can get an appointment at than one 2 mins away I can't!
GP surgery review: the-allum-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
My nurse was very helpful and I was very happy with her assistance with explaining my concerns with full detail. I highly recommend this nurse. Thank you
GP surgery review: the-allum-medical-centre
Title: Cannot make appointments
Rating: 2 out of 5
Visited: February 2023
Tried to get a non-routine appointment. Called at 7.57am when the practice was closed. Then again at 8am when I followed 5 minutes of automated messaging to be told that there were too many people on the queue and got hanged up. Finally at 8.15am just to be told that there were no more appointments.
In my previous GP, we could book appointments online, both for in a fortnight and for the day. Your online platform doesn't work. I don't know why you insist in such an old fashioned practice that waste both patients and your own staff's time.
GP surgery review: the-allum-medical-centre
Title: Fantastic
Rating: 5 out of 5
Visited: February 2023
I first saw the nurse who explained the procedure, how I would receive the results and what the various results would mean. They were reassuring, helpful and considerate.
I next saw a Dr who was very friendly and helpful. I walked away with a scan and referral booked.
GP surgery review: the-allum-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: February 2023
I have been under the Alum Practice care for well over ten years. During which time I underwent two full knee replacements, (Arthroplasties) and a cancerous prostrate removed. The pre and post operative care was meticulously followed up by the Doctors of the Alum Practice. All arrangements were done without any hesitation. For a number of years I had difficulty to get my Type 2 Diabetics under control. The Diabetic Dr. Took time and effort to help me understand Diabetics. I was put under new and changed medication. I now have full control of my Diabetics. Last but not least, I need to praise the NHS for their prompt response to the requests from Doctors of The Alum practice to further investigate my issues. Thank you to all.