janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: great-staughton-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: February 2022
I have been attending Great Staugton Surgery for around 20 years when I moved into the village. I cannot thank all the staff enough for the care, compassion and efficiency I have found whenever I have visited or contacted any member of staff there.  Even throughout the difficulties the pandemic has caused they have continued with the same care, concern and efficiency and are always willing to help.
GP surgery review: great-staughton-surgery
Title: Friendly & Helpful Practice
Rating: 5 out of 5
Visited: January 2022
I rang the surgery last Thursday morning due to a red, flaky, itchy and sore rash that was on my face.  A very sympathetic receptionist organised a phone triage appointment with a doctor who prescribed some cream that has made all the difference within a few days.
GP surgery review: lakeside-healthcare-st-neots
Title: Disgraceful
Rating: 1 out of 5
Visited: July 2023
Sick for a week now. First call to the health center, on hold in queue for 59 minutes (not joking), once on the phone they say that there were no more doctor calls available for the day, to try back another day. Tried again but no point as I am not allowed to call before 8am anyway so I can't expect a different result, only luck can tell. Called 111 and went to the hospital instead, twice. At the hospital they are not allowed to prescribe medicines and do tests, back to the GP. Still very sick but I finally managed to deliver to my health center samples in a steril box last night, including all the information they need, posted via letter box. Called the health center this morning (on hold for another hour) and they said I have to go there in person otherwise they throw my samples away. They say they will throw them, they hung up on me. I think this is not even human anymore
GP surgery review: lakeside-healthcare-st-neots
Title: Sorted us out with care
Rating: 4 out of 5
Visited: May 2023
Today rang on behalf of my daughter. Had a bit of a wait to get through to be told no appointments and to ring 111. 
I only needed some antibiotics as it’s something not new to my daughter. 
The new reception really listened to me and got advice, to which I was put on the list for a telephone call and got antibiotics sent to pharmacy. 
Got to pharmacist to find it was out of stock. Rang the doctors and they sorted it quickly for me and my daughter has her antibiotics.

Thank you so much for going the extra mile and helping us. Really appreciate it. I know the NHS is very stretched but you went above and beyond and prevented us having to go somewhere us. 

Thank you from the bottom of my heart for caring. 
Your receptionist were awesome today.
GP surgery review: lakeside-healthcare-st-neots
Title: Can't get an appointment
Rating: 1 out of 5
Visited: May 2023
The only way to get an appointment is to phone them at 8am on some mornings.  I rang on two days in a row, both times there were over 60 people in the queue.  I have to leave for work at 8:40am.  By the time I hung up there were still over 60 people in the queue.  Archaic.
GP surgery review: lakeside-healthcare-st-neots
Title: No appointments.... nothing first thing in the morning!
Rating: 1 out of 5
Visited: April 2023
Phoned at 8am sharp on Friday am, 41st in queue, not bad, then at 8:15am when 23rd in queue, whilst my phone was on the table it went blank, cut off! Started phoning again only to be told I was more than 50th in the queue. Got through 50 mins later to be told (as I knew) that there were no appointments not face to face and not even telephone, nothing. My daughter is unwell, in pain and from what I had read on NHS website is said she needs to see a GP, So phoning at 8am it does not matter, nothing. Lakeside service can not cope with the amount of people needing it. How about this for an exercise? Ask all your telephone operatives for Lakeside St Neots at what time each morning after 8am do they 'fill' all the slots and have to say 'sorry no GP appointments left today'. I bet it is before 8:30 every morning, Lakeside do you think that is a reasonable service to offer the community of the largest town in Cambridgeshire where you are still taking on more and more new patients? Also do not even think to suggest Doctrin as an alternative when you need to see a GP that day as it takes up to 3 days to receive a reply and sometimes it is completely shut down due to lack of 'clinicians to operate it'.  All that said Doctrin is a good system for something that can be discussed in several days. In the past when using Doctrin, and I have been told I do need to be seen given what has been discussed via Doctrin with GP, the GP and nurses, once you do get through are amazing. Kind, active listening and able to progress the issue or help solve it. Its just a shame the gate keeper Lakeside system have made sure not many can actually get into the service to get that excellent care they need.
GP surgery review: lakeside-healthcare-st-neots
Title: Terrible GP appointment system
Rating: 1 out of 5
Visited: February 2023
Tried and failed to book a GP appointment on several occasions. Told to call at 8am to book an 'on the day' appointment which I did. The call connected then after 5 minutes it cut off, called back and I was 45 in the queue. After 35 minutes I made it to the front of the queue to be told that there were no appointments left. Why do they keep you in a queue when they know that there are a limited amount of appointments available? Their website says that you can go online and use Doctrin to book face to face GP appointments but when I asked this I was told that you can't do this, so they need to update their information to reflect this. I really can't understand how working people are supposed to get an appointment as not everyone can spend day after day trying to obtain 10 minutes with a GP. The whole Lakeside system needs to seriously improve as at the moment they are not providing a service at all.
GP surgery review: lakeside-healthcare-st-neots
Title: Why?
Rating: 1 out of 5
Visited: January 2023
On ringing the surgery the “welcome” message is essentially if you are really ill call elsewhere or if you proceed that there are serious consequences for rude and abusive behaviour! So you get to speak to a receptionist only to be told to make an appointment you need to ring at 8am. I ring at 8.10am the next day after 45 minutes my call is answered by the receptionist but all the appointments are gone. I have to ring the next day. So on the stroke of 8am I call again. The queue is full so I keep ringing at 8.10 I’m number 60 in the queue. 45 minutes later I speak to the receptionist to explain that I need to speak to a doctor about 2 separate issues she asks what the issues are so I tell her. Success the doctor will call me but don’t know when. At 5pm the doctor calls and I explain I need to talk about 2 issues I’m told firmly that I only have 10 minutes and can only speak about one choose one. The doctor does not know what the issues are.I explain that I told the receptionist that I needed to talk about 2 and get a warning for being rude. Realising that I’m using up my slot I reluctantly choose one issue and start to explain. The doctor is furiously typing and tells me I’m talking too quickly. I point out that if the doctor stopped typing and listened to what I was saying we might get somewhere. I then get my final warning for being rude. Finally, it appears the 2 issues I wanted to talk about may be serious and connected so I’m immediately summoned to the surgery as I may need to go to a&e. I’m examined sent for X-rays and waiting on various tests. What I wanted to say but did not for fear I’d being banned is that in 8 years with this surgery I don’t think I’ve seen the same doctor twice. The last doctor did not know me, had not read my notes and did not ask me once how I was or what I needed. It’s not hard to guess that a person with chronic pain will also be depressed. So my question is why have things got so bad that there are constant warnings about not stressing hospitals, that there are hopeless processes which seem designed to make it as hard a frustrating as possible, that it’s days of effort to talk to a doctor, when you do the speak on the phone time and process are important not the patient and talking honestly can lead to being banned. And why is there a fixation on a single symptom rather than treating a person with respect and holistically to find and prevent the underlying causes? Finally, my 4th issue is that I suspect that after 10 years my cancer may have come back but to be honest I’d rather not know but if it stops my chronic pain it may be a blessing!
GP surgery review: lakeside-healthcare-st-neots
Title: Excellent nurse care
Rating: 5 out of 5
Visited: March 2022
Had an operation on 18/02/22 that needed packing and dressing every day, to date. I have been to numerous surgeries and have been very well looked after by all the nurses that I have met.
I cannot speak highly enough of their professionalism as well as having a chat whilst being treated.
All the nurses are a credit to the NHS.
GP surgery review: lakeside-healthcare-st-neots
Title: Brilliant service and care
Rating: 5 out of 5
Visited: January 2022
I have just had a fantastic conversation with the pharmacist Ijeoma who telephoned to review my medication.  She was extremely knowledgeable, as on would expect but in addition she was polite friendly and helpful.  She gave me excellent advice and I look forward to a follow up discussion in a month.
I must add also that I have received nothing less than superb service from everyone at Lakeside since my illness struck in 2013. Everyone from the doctors, nurses, receptionists, in fact all the staff have treated me as an individual and given the utmost care.  
It’s never been a problem getting an appointment with a doctor or nurse and the new system of having a telephone appointment to discuss a problem with a doctor before visiting is absolutely brilliant. 
Importantly it saves doctor’s time (and mine, no waiting in the surgery) so long may it continue.
Thank you everyone for your care and I applaud your dedication.
GP surgery review: monkfield-medical-practice
Title: Outstanding
Rating: 5 out of 5
Visited: May 2023
Absolutely brilliant service. The very kind and patient receptionist who dealt with me and also the Gp who listened and understood my need and so very quickly referred me. From my heart I thank all at Monkfield surgery and be proud of all you do
GP surgery review: monkfield-medical-practice
Title: Reception Staff Ask Confidential Medical Questions
Rating: 1 out of 5
Visited: February 2023
I have been a patient at Monkfield Medical Practice for several years now, and I have always been happy with the service. However, I was recently extremely disappointed when they removed their online booking system and replaced it with a manual appointment booking system.

Not only is the manual system more time-consuming and inconvenient for patients, but I have also had several negative experiences with the reception staff. When trying to book an appointment, I have been asked personal medical-related questions before being allowed to see the doctor. I find this invasion of privacy unacceptable and unnecessary. The reception staff seem to be digging into personal medical issues which are confidential to the patient and doctor.

Moreover, the reception staff seem much more interested in avoiding booking appointments than helping patients. I have had experiences where they would inquire into my health concerns and try to dissuade me from booking an appointment. This behavior is unprofessional and unacceptable.

In addition to being intrusive and unhelpful, the reception staff's behavior is concerning from a privacy standpoint. Confidentiality is an essential aspect of medical care, and patients should be able to trust that their personal information is being handled with the utmost care and professionalism.

The whole process of booking an appointment has become much more difficult and frustrating since the online system was removed. The reception staff seem overworked and stressed, and the wait times on the phone are excessively long.

I feel that it is important to warn anyone moving into the Cambourne area that they should not expect good service from Monkfield Medical Practice. The new manual system is inconvenient and time-consuming, and the reception staff's behavior is unprofessional and concerning for privacy.

Overall, I am very unhappy with the service at Monkfield Medical Practice since the removal of the online booking system. I would not recommend this practice to anyone seeking medical care
GP surgery review: monkfield-medical-practice
Title: Unprofessional
Rating: 1 out of 5
Visited: April 2022
Having had to visit the medical practice a few times over the last few weeks I have been astounded with the rudeness of the receptionists. Odd that they post signs about patients being rude but their own manner and behaviour is appalling. No one chooses to seek medical help if they can avoid it but they make you feel like a criminal when all you are trying to do is make an appointment and their face to face greeting is terrible.
GP surgery review: monkfield-medical-practice
Title: Great service
Rating: 4 out of 5
Visited: February 2022
I needed a GP letter to take with me for my 4th Covid jab. The receptionist at MMP was very helpful when I rang to request this and a letter was e-mailed to me the next morning. I feel that a polite, efficient service should be acknowledged, especially as practices are under such strain from Covid.
GP surgery review: st-neots-health-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: December 2023
Having recently moved to this practice I had my first appointment Monday and were blown away how pleasant, accommodating and helpful everybody was.  
You are all a credit to the practice
GP surgery review: st-neots-health-centre
Title: Very helpful staff
Rating: 5 out of 5
Visited: November 2023
Since joining this practice 4 years ago, I have had excellent care from the doctors, nurses, health practitioners and prescribing nurses. The phone is always answered by very friendly receptionists who are helpful ensuring that I am able to see or speak to the person who can help me best even on Saturday and Sunday.
GP surgery review: st-neots-health-centre
Title: Uncaring
Rating: 1 out of 5
Visited: June 2023
Near impossible to get an appointment when eventually you the GP is dismissive and uncaring preferring to talk over you and not allow you to talk.
Unhelpful & Uncaring
GP surgery review: st-neots-health-centre
Title: Fantastic Doctor
Rating: 5 out of 5
Visited: February 2023
Today I saw an absolute brilliant caring GP, he sympathised and listened and the medication he prescribed has already made a huge difference, what a great person and very down to earth an absolute gem to this practice even though a locum
GP surgery review: st-neots-health-centre
Title: Very rude receptionist
Rating: 1 out of 5
Visited: January 2023
Call this morning to get an appointment the receptionist was rude to me and just blanked my request for a non emergency and told me to go A&E when I said said its not an emergency tho she said unbelievable in a sarcastic tone no wounder no one bothers to go Dr's its impossible to get an appointment also I have a disability and found this whole situation distressing.
GP surgery review: st-neots-health-centre
Title: Excellent service from start to finish
Rating: 5 out of 5
Visited: October 2022
I rang the Walk In Clinic a little after 09:30, got answered straight away by a very friendly, caring, chirpy receptionist.  I explained my problem and she said a doctor would call me back.  Less than an hour and a half later, the doctor called me back.  I described my symptoms, he then told me if anything got worse to seek further medical help but prescribed me treatment.  The prescription was sent to my local Pharmacy and I collected half an hour later.  Thank you all very much indeed.
GP surgery review: st-neots-health-centre
Title: Repeat prescription process
Rating: 2 out of 5
Visited: June 2022
This process needs to be reviewed urgently, reception will not request repeat prescriptions over the phone and are asked to send an email. 
I requested my medication as an urgent request, due to lack of remaining medication. I receive a call 6 days later to say this still hasn’t been issued!! All in all I will now be going 9 days without medication, which I have stated to reception. No real empathy or willing to resolve urgently.
GP surgery review: st-neots-health-centre
Title: Appalling service
Rating: 1 out of 5
Visited: June 2022
I have been a patient here for 7 years and up to this year have not had any problems. However, in the last few months the service has deteriorated drastically. My problem is with repeat prescriptions. I normally have at least a yearly review but they have not been able to offer this as I was told no pharmacist was available to ring me. I have had 1 appointment made which was then cancelled and now have one for the end of June. I can no longer order repeat prescriptions online and have to email them with what I need. Was then told by receptionist that I didn't need them till after the review date. Explained that I would have run out long before that and eventually given an email address to send request to. The service has become abysmal, some really rude staff  and an attitude that is quite frightening to patients. I have no faith in this surgery any more and am very worried that I will be left without insulin, needles etc.
GP surgery review: st-neots-health-centre
Title: Hard work
Rating: 3 out of 5
Visited: May 2022
If you like to be made to feel like an unwelcome criminal by the person on the front desk for daring to seek out a medical appointment for the 1st time in 4 years, then this is the place for you!
The care is decent if you can get inside.
GP surgery review: st-neots-health-centre
Title: Good practice
Rating: 5 out of 5
Visited: March 2022
I have been with this practice for more than 8 years.  The receptionists were always helpful and understanding.  The nurse practitioners were always excellent.  Although the doctors have changed over the years, on the whole I have always received very good medical help.  Its usual easy to get an appointment when you have an urgent problem.  Obviously things have changed since Covid and some appointments are by phone but when the doctor feels its necessary to see you face to face they will get you an appointment quickly.
GP surgery review: clarkson-surgery
Title: No complaints
Rating: 5 out of 5
Visited: October 2023
In the last year I have been sent to the hospital by Clarkson Staff 3 times and then again today.Have been seen in every case within 2 weeks
No complaints at all very good service and helpful staff.
GP surgery review: clarkson-surgery
Title: Being ignored
Rating: 5 out of 5
Visited: June 2023
Having to take my son to A&E and take  my wife to A&E  because my wife was having stroke symptoms, and son has Episcleritis in his eye .
Told the doctors about my sons eyes was ignored and missed diagnosed, wife been missed diagnosed as well. A&E are only people to listen to us and take us seriously.
GP surgery review: clarkson-surgery
Title: Service what service??
Rating: 1 out of 5
Visited: March 2023
They have an email address they ask you to email they never respond back so again you have to keep phoning for so jumped up person to say you have to email or they can't deal with your problems now as they go on dinner at 1pm/2pm and it 12:50 no help no service
GP surgery review: clarkson-surgery
Title: Tremendous service
Rating: 5 out of 5
Visited: January 2023
From entering the surgery and leaving, the staff were very friendly, helpful, polite and professional. Everything was explained clearly and consisely and all questions answered without hesitation and put at ease. Thank you for a great professional, friendly service, it was very much appreciated...
GP surgery review: north-brink-practice
Title: Reluctant reception
Rating: 1 out of 5
Visited: April 2023
Having recently moved from a major city, I was appalled with how reluctant their reception staff are at dealing with patients on the phone. Tough luck if you cannot access the online triage form, you will be treated like an inconvenience for calling reception. I’m now desperately trying to change GP so I can at least get my hospital referrals booked without causing myself a brain haemorrhage in the process. As soon as you reach out to a third party their reception suddenly appears to become efficient and able to use a phone.
GP surgery review: north-brink-practice
Title: Appointments?
Rating: 2 out of 5
Visited: March 2023
I’ve been with the surgery for nearly 5 years in that five years. The only time I’ve ever been there before a Covid jab for three years now I’ve tried to make an appointment and never had any luck. I’ve never had GP surgery this bad in trying to get an appointment
GP surgery review: north-brink-practice
Title: I’ve never met my doctor..
Rating: 1 out of 5
Visited: January 2023
Diagnosed by reception, never met my doctor, I won’t rant here but could make a longer list..
Refused quarterly prescriptions for a life long drug so have to pay monthly, I know other practices do not do this.
Wish I knew what to expect before moving into the area.
GP surgery review: north-brink-practice
Title: Great teamwork
Rating: 5 out of 5
Visited: June 2022
I rang on behalf of my husband, this morning, the receptionist was really kind and helpful,  she arranged a triage phone call. I received this call within 2 hours, a sample was needed so hubby provided it and it was taken to the surgery. Early this afternoon I had a phone call to book him an appointment. All this was handled efficiently and professionally.  Thank you all. We have been with the practice for a great number of years and had effective treatment from whomever we have seen.
Angie Manning
GP surgery review: north-brink-practice
Title: Disgraceful
Rating: 1 out of 5
Visited: June 2022
Absolutely terrible called @ 8am to try to get an appointment was told I would get a call back 3hrs later I had to call back to chase up was told I would be referred to the pharmacy and they would call me within 2hrs give advice on pain management which they haven’t done in any case this would be no help whatsoever as it wouldn’t deal with the underlying issue. Another concern is that they fail to notify you when repeat prescription’s are due for renewal leaving you to only find out when you attempt to collect them resulting in delays sometimes of up to a week in getting your medication. There over the phone triage is a joke and is extremely obstructive making it very difficult to speak with someone who can actually help.
GP surgery review: north-brink-practice
Title: Impossible to see a doctor or even a nurse
Rating: 1 out of 5
Visited: March 2022
My Husband has just been discharged from norfolk and norwich hospital after having part of his lung removed, and having two setbacks of pneumonia, during which he was placed in a coma to help him recover.
I wanted to speak to a medical proffessional to check he was doing okay as he still has a great deal of mucus coming up, and seems to be more weary than he was.
They basically said there are no appointments so tough, it is not like he could go and see them anyway as he is still very weak, in my opinion they should come and check he is okay.
but they will not come out or even see you.
Service there is none. you can never get an appointment.
My husband has been discharged into my care but I believe I should get some support as I am not medically trained.
When you ring you get some phone operator who has no medical knowledge and may as well say go and die, as that is definately the attitude.
Utterly appalling service

he who calls here abandon all hope