janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: falmouth-health-centre
Title: One reception is completely rude
Rating: 1 out of 5
Visited: August 2022
I phoned the health centre to book an appointment to discuss a medication that the chemist informed me that I was to stop taking.
When I had to explain this to the receptionist, she tells me that that is correct and that I must have discussed this previously with my Doctor.  I tell her that I haven't had any communication from my Doctor in months and she insisted I had. I was eventually granted an appointment for a month later after she became increasingly belligerent. I have had the misfortune to interact with this woman previously and it is always the same with her. I do not know if her problem is with me personally or if it is with all the patients, but she is a poor example of a first contact.
GP surgery review: trescobeas-surgery
Title: Awful
Rating: 1 out of 5
Visited: August 2022
The reception staff are so rude and talk over you. The new system doesn’t work, I have uploaded my health concern ie cancer and I have heard nothing back. I called to ask and was told it will take as long as it takes for the doctor to respond. No time scale. No feedback. You just have to wait. It’s obviously not what they deem as urgent!
GP surgery review: trescobeas-surgery
Title: Terrible and inefficient service
Rating: 1 out of 5
Visited: July 2022
Reception staff always try to cut the call short (very rude sometimes) and not being helpful at all.
Always long waiting on the phone or long waiting time until getting an actual appointment (unless emergency)
Truly don’t know how they run this service. If lack of staff, sort it out as you are running by our tax (and in turn I do not get satisfying service at all).
If you only treat emergency or high risk patients related issue, call it emergency centre not surgery (for all locals)!
GP surgery review: helston-medical-centre
Title: Total lack of care
Rating: 1 out of 5
Visited: October 2022
I rang at 8.30am on Thursday 6th October.  I had a very painful, hard and hot calf.  I asked for an appointment, i was told i had to have a telephone assessment first.  I did say i was concerned that this may be a DVT, and if it moved i would be in great trouble or could even die.  I was just told to go to urgent care then. I thought we were supposed to avoid hospitals wherever possible, so this felt like a throw away statement.  I left it so i would receive a phone call in case urgent care could not help.  I contacted 111 on line and they suggested urgent referral to gp practice or if not available to go to urgent care.  I waited until 10.30 and had heard nothing so i went to Camborne/Redruth urgent care unit. Nothing was too much trouble, i was assessed by triage and was seen within the hour, the gp spent a long time on my medical history and current issues.  He determined it to be a strained muscle.  I explained how many falls etc i keep having.  During my time with the gp i had 2 phone calls and two voice mails (i had the phone turned off) this was after midday.  The last voice message was quite rude and said i am not going to try and ring you again, please attend the doctors at 2pm.  By the time i left the hospital it was after 12.30.  I rang in to cancel the appointment and was told i was no. 14 in the queue, but if i pressed 8 someone would ring me back when my place in the queue was reached.  I left it until 1.30 and rang again to find the practice closed 1 until 2.  I rang in immediately at 2, did not want to waste doctors time, yet again in a queue and at 2.08 managed to speak with someone and cancel the appointment.  
On yet another matter with the surgery.  I finally had a call from the Physio unit at Helston Hospital, i was referred in April, for problems with my knee and shoulder.  The lady who rang me apologised for the wait in referral, and i asked if it had been put on the referral that i am a carer for my 40 year old autistic daughter with learning disability (also a patient at the practice with same gp) who is on high rate PIP, she needs showering and dressing as well as 24 hour care, she confirmed it was not in the referral.  If it had been they would have seen me as an urgent case much sooner. What is the problem at this practice.  I have repeatedly (16 years that i have been with the practice) told them i am a carer, but do not get any preference with appointments to fit my caring duties (would not have been able to take 2pm appointment re leg as i have to collect my daughter from daycare at 3 in Camborne). Repeatedly care for the carers say gp will prioritise appointments and give an appointment that we can make, but this practice seems to totally ignore this directive, which i believe is specified by the Government. None of these problems with the practice are due to Covid, just total lack of empathy and care.
GP surgery review: helston-medical-centre
Title: Unhelpful and very long waits
Rating: 1 out of 5
Visited: July 2022
Appalling customer service, extremely long waits (5-8 weeks) for Telephone appointments. Told if it wasn't an emergency the appointment would have to wait. This is General Practice, not A&E!
GP surgery review: helston-medical-centre
Title: Good advice
Rating: 5 out of 5
Visited: June 2022
Seen on time staff very helpful and very good and extremmely patient with clients.
It seems nothing is too much trouble for them.
GP surgery review: launceston-medical-centre
Title: May as well be closed
Rating: 1 out of 5
Visited: September 2022
Had an emergency situation; called at 8:30am and was told I would get a call back. By 5:30pm still no call. Ended up driving 37miles to a&e. This has happened many times. They refuse to let you see a GP , all you get is a call back, if you're lucky!. Peoples health is at risk here. It's disgusting you cannot even get an appointment! I would not recommend this surgery for the reason you just cannot get a GP appointment without waiting  for a call that rarely comes and if it does its always after surgery hours so too late to get in and see one. A serious review is needed on the way the appointments system is managed. To not have the basic right to basic medical care is an appalling situation this day and age. Everyone who is with a different surgery does not have these issues.
GP surgery review: launceston-medical-centre
Title: Disappointing Livi App for prescription's
Rating: 0 out of 5
Visited: July 2022
Advised to use Livi app to video call with GP as advertised on Homepage Launceston Medical Centre.  
Livi noted were unable to send a prescription to nearby pharmacy due to Launceston medical centre differing to the norm requiring signed dispensary prescription? Therefore prescription sent to Callington requiring 20 mile round trip to collect medication.  
When I asked at surgery in person explanation for this none could be provided. Therefore anytime on myself was not saved and added costs petrol
GP surgery review: launceston-medical-centre
Title: Organisation
Rating: 3 out of 5
Visited: May 2022
I get that the practice is under real pressure and whilst I can put up with the system as it now is I simply do not understand why when an appointment is made for the doctor to telephone no indication as to the time of day can be provided, thereby necessitating those with poor mobile phone reception - a common problem in Cornwall - staying in all day. If shoddy operations such as the major utilities are able to organise matters and be able to commit to morning or afternoon, it cannot be beyond the team at Launceston Medical Centre to do the same, can it?
GP surgery review: launceston-medical-centre
Title: Centre in chaos
Rating: 1 out of 5
Visited: May 2022
My wife as tried repeatedly to get through to make an appointment for something which may have serious health consequences. After 5 attempts yesterday she connected and was told to ring back today at 8:30. She tried but a message instructed callers to ring off because they're too busy. What is she supposed to do?  The system of everyone ring at the same time is dreadful, other busy practices manage to take appointments during the day and even have days when patients can turn up and get seen. If there's a staff shortage, this needs to be highlighted by our media so something can be done about it.
GP surgery review: launceston-medical-centre
Title: Grumpy GP
Rating: 2 out of 5
Visited: January 2022
I know they are under pressure, and we didn't expect a face to face appointment,or even a quick response, but were taken aback when the doctor started the call by saying"well, what do you want? ".
GP surgery review: carn-to-coast-health-centres
Title: Can't prescribe
Rating: 1 out of 5
Visited: March 2023
I take four drugs, the same every month, I have been doing so for years, but every month this practise fails to prescribe the four drugs correctly. Last year I kept running out of one of them because they kept prescribing too few. Then I had a review 6 months ago and one dose was changed. Ever since then, every month, I ask them to synchronise my medication, and every month, without fail, they don't. Its not hard to prescribe four drugs at the same time but, sadly, this seems beyond the capacity of this failing practise.
GP surgery review: carn-to-coast-health-centres
Title: Unable to contact the surgery
Rating: 1 out of 5
Visited: March 2023
Trying to contact this surgery sends you on a merry-go-round of options, frustrations and confusions all of which lead to failure to contact. I'd like to give a review of customer services but as I am unable to contact them I'm unable to. So, this review is purely about the impossibility to make direct contact.
GP surgery review: carn-to-coast-health-centres
Title: Still waiting...........
Rating: 1 out of 5
Visited: December 2022
I have had an ongoing problem with my knees for some time and have had several x-rays and physio appointments over the years regarding this. However the problem has slowly become more acute and is now causing me pain, severe, discomfort and even difficulty walking.
So I filled in a Carn to Coast klinik form on the 7th December last year. I was contacted next day by phone, I was surprised and impressed at the speedy response. The very pleasant person on the phone asked me a few questions and we agreed an x-ray should probably be the first step, it should be no problem and just needed to be OK’d and referred by my doctor to the hospital. I was pleased with the result and waited for that to happen, but after 2 weeks I had still not heard a thing and as I had a routine blood test at Trevithick surgery on 21st December I took the opportunity to enquire as to what was happening and was told that the doctor had been sent the message on 19th December and would be in touch soon. A week passed by and still nothing, so I phoned the surgery on 29th December and they said they would leave a note for the doctor regarding this. That was 2 weeks ago so it is now 5 weeks since I raised a perfectly routine request via the Klinik and absolutely nothing has happened. I have a friend who is also with carn to coast and was recently referred for an x-ray and the whole thing only took a couple of days.  So what precisely is the problem and why the delay?.  The irony is that the staff at Carn to coast from receptionists to nurses and doctors are great and I have always found them highly professional, pleasant and polite. It is just the dismal organisation and poor communication that seems to let the whole show down, which is a shame really.
However after over 5 weeks, I am no further on and feeling very let down, in pain and ignored by the system and wondering how on earth I can get carn to coast to even notice that I exist.
GP surgery review: carn-to-coast-health-centres
Title: Fantastic care despite pressures in the NHS
Rating: 5 out of 5
Visited: December 2022
I wanted to express mine and my partners thanks to the surgery for the fantastic care and support during his recent covid infection.
He was very unwell and we were both very concerned, despite or perhaps because I’m a nurse I was very aware of potential complications.
Everyone we dealt with from the receptionist to the dispenser and in particular the 2 GP’s were responsive, kind, reassuring and professional and greatly eased our worries at a very stressful time.
As an NHS nurse I’m fully aware of the extreme pressure across healthcare, but despite that the care  received couldn’t have been better.
GP surgery review: carn-to-coast-health-centres
Title: Prescription nightmare every month
Rating: 1 out of 5
Visited: October 2022
Since they closed the branch at St Day, it is an absolute nightmare trying to get my prescription. My item was dispensed direct from St Day, but they will no longer dispense for me from Illogan or Pool now St Day is closed.

Every month now involves a trek around 5 or 6 pharmacies trying to find the item because it was never in stock. They will only send to Pool pharmacies which is difficult for me to get to, and won't send to a Redruth pharmacy for me. It is an absolute nightmare and there was no warning to the residents who used the St Day branch. I found out with a note on the door, the day it closed. Absolute joke. 

They offered to send non paying items to the Post Office for collection. which mine is, and they won't even do that for me. It is an extremely stressful situation for someone who suffers with social and generalised anxiety, trying to get them to understand the implications this is having on my health.

I don't blame the staff, it's not their fault the system is broken.
GP surgery review: carn-to-coast-health-centres
Title: Struggling to provide sensible approach
Rating: 1 out of 5
Visited: September 2022
Sadly common sense and kindness has been replaced by the online form and ridiculous processes, staff are lovely and polite, however difficult to get an appointment, emails are sent round in circles and on-one actually seems interested in any suggestions of improving the systems. Complete the electronic form and get a text about an appointment in 3 weeks time - which is then a telephone physio appointment,  despite needing pain killers etc to be able to function to wait for the telephone physio appointment, when you do actually get someone then resolved very quickly but the distress caused trying to get to that point is not good. Text appointment times - logic must surely say they need 2 appointments, fair enough but why book 1 long one rather than booking 2 - we aren't all sitting at home with nothing else to do, rather wait a week or 2 longer and have one slightly longer appointment and deal with 1 person. Urgent prescription requests take over a week to come through, consultant letters and advice not filed so they can be referred to quickly so takes a long time on a call with Dr to find the letters and information needed. The online system should be much simpler to use and shorter for 'routine' information which is all on file - so patient files should be reviewed as online form is checked , would help. Texts which say there is a issue with bloods and then no follow-up information with a Dr or context. Information not being passed on in referrals so hospital then struggling to find out what is happening - very distressing when children involved. I understand there are pressures and it is not simple however unless the surgery is willing to engage with patients and is receptive to suggestions or feedback then sadly more people will suffer both staff trying to their best in such trying circumstances and patients whose conditions are getting worse!
GP surgery review: carn-to-coast-health-centres
Title: Hard working staff
Rating: 5 out of 5
Visited: July 2022
I have been with this practice for several years and always received excellent treatment.

I have recently made contact via the online system to request different services. In each case this has been dealt with very quickly.

On the last two occasions I have been contacted after 18:30pm, I think this is likely to be outside of the Doctors working hours, they really are going above and beyond to meet patients needs and I appreciate it.
GP surgery review: carn-to-coast-health-centres
Title: Appointment
Rating: 1 out of 5
Visited: March 2022
Rang today message saying due to staff illness the practice will not be taking any calls for the rest of the week!!!! Absolutely disgusting 
How can a doctors surgery think that this is OK?
I now know why A and E is so busy
GP surgery review: carn-to-coast-health-centres
Title: Who is making the decision re seeing GP
Rating: 1 out of 5
Visited: March 2022
I am fed up with being told I have to complete an on line referral.
Getting text messages and not being able to ask questions and when you call your told you have to re refer. 
I know the NHS is under immense pressure because I work in the NHS.
But I have been trying to discuss my situation since February. I had an X-ray in February but it was not reported on for over 6 weeks, and when it was I just received a text from the GP and couldn’t 
even discuss the findings and inform the GP that I have had further problems and to discuss if this was related to the other problem
I  am feeling very let down by my GP surgery.
And when I did refer I had a text saying a GP will contact me on the 25th May to review. I requested the appointment on the 20th April.
This is not good enough.
GP surgery review: marazion-surgery
Title: Very good practice
Rating: 4 out of 5
Visited: February 2023
Generally GP is accessible and treatments are followed through.
Saw nurse today for Flu and Covid jabs, very good experience.
GP surgery review: marazion-surgery
Title: Exceptional care
Rating: 5 out of 5
Visited: February 2023
My symptoms began on Thursday 23rd February 2023 and I rang for a GP appointment on Friday 24th morning and was given a GP consultation at 3:15p.m.

The doctor assessed me and arranged for a nurse to take blood samples for analysis, I took them to West Cornwall to be couriered to Treliske.

At midday on Saturday 25th March the doctor rang me to inform me of concerns on some results and tried to arrange for me to have X-rays / scan at Treliske but unfortunately was unable to.
The doctor rang me back literally minutes later and had arranged for me to be seen at Redruth Acute GP service at 10a.m. on Sunday 26th March.

I was seen promptly at Redruth Acute GP service, gave blood for analysis (back from lab within 20 minutes) an ECG and blood pressure test, an X-Ray and saw a doctor who gave further assessment of my symptoms and blood results, then he contacted Treliske and arranged for me to have a scan and by 11:15 was on my way to Truro.

I went to scan department and was seen and scanned within 20 minutes of arriving and the Acute Care doctor rang me at 1:15 p.m. with the results and reassurance that my condition was treatable.

In recent times there has been too much criticism levelled at the service provided by the NHS but my experience of being completely diagnosed within 48 hours of seeing my practise doctor at the weekend is an exceptional response to my issues.

With grateful thanks to the doctors and nurses who dealt with my trauma.
GP surgery review: marazion-surgery
Title: Great service for Flu & Coronavirus Jabs
Rating: 5 out of 5
Visited: October 2022
I went this morning to get my flu and coronavirus jabs and just wanted to say what a great job all the staff were doing. From the stewards in the car park to the nurses and medical staff I want to say thank you. You gave a very efficient and well organised service.
GP surgery review: marazion-surgery
Title: Covid19 and Flu Vaccination efficiently delivered
Rating: 5 out of 5
Visited: October 2022
The vaccinations for Covid19 and Influenza were well organised and efficiently delivered.  Marshalls were present in the car park - very helpful.  With the vaccinations themselves - all the appropriate questions were asked about allergies, any previous reactions etc.  The injections were well carried out and were almost painless.  Well done!
GP surgery review: marazion-surgery
Title: Brilliant as always
Rating: 5 out of 5
Visited: October 2022
Turned up for covid and flu jabs. So well organised as always. Big thanks to all who volunteer to make it such a success. Lovely girls I saw , but everyone is always friendly and helpful. We, my partner and I had separate apps, him am and me pm. It would be good if we could come together but I will get in touch with surgery to see if that can be arranged? Thank you Judith Clark.
GP surgery review: marazion-surgery
Title: covid vaccinations
Rating: 5 out of 5
Visited: October 2022
went on 1st october 2022 for my covid and flu injections, very well organised and friendly staff, very minimal waiting  well done
GP surgery review: marazion-surgery
Title: Professional excellence
Rating: 5 out of 5
Visited: October 2022
My wife and I have always been impressed with the total professionalism of your practice and today for our flu/covid jab  was no exception. Thank you for making it a pleasant experience.
GP surgery review: marazion-surgery
Title: Covid and Flu Jabs
Rating: 5 out of 5
Visited: October 2022
We visited this morning for our covid booster and flu vaccinations.  Wonderfully helpful and professional staff, from marshals outside, to reception, and nurses delivering vaccinations.  Informative, thorough, friendly and quick.  Thank you Marazion Surgery.
GP surgery review: marazion-surgery
Title: Good practice
Rating: 5 out of 5
Visited: September 2022
Staff were very professional and caring even telephone conversations are courteous and very helpful when booking an appointment
GP surgery review: marazion-surgery
Title: Good practice
Rating: 4 out of 5
Visited: September 2022
My wife and I have just had both covid and flu jabs, short queue, but no problem. Attended to quickly and pleasantly once inside. 
Thank you.
GP surgery review: st-austell-health-group
Title: Awful
Rating: 1 out of 5
Visited: February 2022
No reply to emails.  No actioning of requests made or feedback regarding why.
Face to face consultation with a person who seemed unable to manage the basics of discussing a medical problem. 
When dealing with people with complex medical issues there seems to be a lack of willingness or care.  Reading other reviews I expect a reply which will suggest it’s simply a miscommunication or an oversight and issues can be resolved.  Whoever has been tasked with replying should be aware that there is a real lack of leadership in this Gp practice and a level of care and understanding that should be expected from trained professionals is lacking.  Purely down to geography we have no choice but to stay with this awful surgery.
GP surgery review: st-austell-health-group
Title: Great Practice! First Class
Rating: 5 out of 5
Visited: January 2022
Moving into the area we were wondering about how we would find our new healthcare provision.
One word really. "Superb"
We've met a number of doctors and support staff and all have been absolutely amazing.
Thank you.
GP surgery review: stillmoor-house-medical-practice
Title: Contact
Rating: 1 out of 5
Visited: January 2024
Use Klinik the website says. Except it is always offline out of hours.
Go through nhs app except all the links are dead ends. Really appalling that the website cannot provide an email link to talk to the surgery. Instead I have used a website link named Letters which as far as I know goes nowhere. Update. Email has been rejected. I have now no way of contacting my GP. Pathetic shambles.