janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: gps-healthcare
Title: Fab practice
Rating: 5 out of 5
Visited: March 2022
Since becoming a patient at the practice I have had fabulous friendly service from everyone i have either spoken to or met 1st hand
 What a lovely team, a credit to the NHS.
GP surgery review: lion-health
Title: New online booking system
Rating: 5 out of 5
Visited: August 2022
I would just like to say how wonderful it is to be able to choose/book face-to-face appts online once again. The ability to select same/next day slots as well as 1 week ahead is so convenient, especially for patients who are working.  I realise that this service is limited at the moment, but is a massive step forward & hopefully it will continue as things gradually recover from COVID.  My family & I all really appreciate the service that has been available to us throughout these very difficult times &, as an NHS worker myself, I know how difficult this has been. Many thanks to you all.
GP surgery review: lion-health
Title: Awful
Rating: 1 out of 5
Visited: August 2022
Have tried to book every day for the last three weeks,every day all appointments are taken,why are they there. Can not get through online ,can not book in advance only can book on the day, again all taken.why I am leaving this review I don’t know because nothing happens  .
GP surgery review: lion-health
Title: Bad practice - Doctor forgot appointment!
Rating: 1 out of 5
Visited: July 2022
I had a telephone consultation booked in with Doctor Locum and he never called!  It took ages to get this appointment.  I was waiting for 3 weeks!  This is a disgrace.  Try to call to find out what’s happened and in a queue 35th and then get cut off!
GP surgery review: lion-health
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: July 2022
If you try to book online the earliest appointment is one month. I have to book on the day twice in the last two months. On the first occasion, I waited 105 minutes having got through bang on 8 o’clock. Having explained the symptoms, I was told a doctor would phone me back. Never received the call. Today, I phoned 2 seconds past 8. The recorded message said the surgery was closed. Re-dialled 10 secs later same outcome. Got through 2 mins past eight and got the recorded message all appointments filled.
GP surgery review: lion-health
Title: Great support
Rating: 5 out of 5
Visited: July 2022
I’ve had a really hard time with my health recently and one specific GP has gone above and beyond to support me and make my life better-I appreciate this so much; I am very impressed!
GP surgery review: lion-health
Title: Appalling communication problems
Rating: 1 out of 5
Visited: June 2022
Uphill struggle trying to obtain information from the GP's in connection with my terminally ill  mother, a registered patient at the practice. After she died, tried unsuccessfully to make contact with the surgery and was informed I was 150th in the queue when I called at 08.00am on a Monday.
GP surgery review: lion-health
Title: Appintment lottery.
Rating: 1 out of 5
Visited: June 2022
Tried phoning just a couple of minutes after 8 AM only to get a recorded message saying that all appointments for the day had gone. 
On a previous occasion I was hanging on for an hour only to find out by ringing back that all appointments had gone. It is claimed that telephone appintments are a more efficient way for doctors to work. 
It is not. 
On paper more patients are having appointments. In practice this is not so.
GP surgery review: lion-health
Title: Phone lines are unbelievably awful. GPs give good service
Rating: 3 out of 5
Visited: June 2022
The phone system for this practice is not fit for purpose. I have developed a problem which according to the internet suggests that I should book an urgent appointment with my GP. On 8th June I waited 45 minutes in a queue on the telephone and had to hang up when I was 5th in the queue as I had a work engagement. Today I am in a queue again. I have now been waiting for 1 hour and 15 minutes and I am currently 14th in the queue. I started at 58th in the queue. I have a phone contract with free calls. I hate to think what this might be like for someone who has to pay for their calls. Although they say they have a limited number of appointments that you can book online, I have revisited their web page several times in the last fortnight and there have been none available. Disappointing service because the GPs and the other clinicians are great.
GP surgery review: lion-health
Title: Terrible practice
Rating: 1 out of 5
Visited: June 2022
You can not get an appointment.
I have contacted them 3 times at 8.00 and have been 127 th or so in a cue each time. Waited 30 minutes to be put through only to be told there are no appointments. This is an appalling service.
If I worked full time how could I stay on the phone for 30 minutes at a  time. This is totally unacceptable. I am appalled.  No wonder mental health is suffering. I am going to see if I can switch practices.
GP surgery review: lion-health
Title: Disgraceful
Rating: 1 out of 5
Visited: May 2022
Tried to get in to see a doctor or even a nurse for long term review for three weeks, ended up going to walk in centre. The service is a disgrace, telephoned at eight in morning only to get cut off and told no appointments. How can appointments be filled in five minutes. Would not recommend this service to anyone, all my friends I know have moved to a different surgury and is much better than lion health and you can get to see a doctor, even get to speak to a receptionist and not a machine with a recorded message. You need to try and move on a little, I have out patient appointments with a consultant, so why cant I get in to see a gp. I'm glad I switched surgeries.
GP surgery review: black-country-family-practice
Title: Terrible and we are new patients there
Rating: 1 out of 5
Visited: March 2023
Wife has been trying to get an appointment now since the 9th March 23 as she really needs to see a doctor about a health problem , ring every morning at 8am to be told all appointments are gone , its pathetic , no.33 in the queue and was told they have 90 places available each day but still can't get an appointment!!!
Wished we had never transferred from our other doctors now , and the staff on the phones haven't got a clue what they are talking about , tbh might aswell close this doctors down as they never see patients
GP surgery review: black-country-family-practice
Title: Appalling Service
Rating: 1 out of 5
Visited: March 2023
It seems that this surgery get worse each time i have to contact them!! 

Bombardment of texts that make no sense and the reception make excuses that is managed centrally. 

Following a blood test i am told i need to make an appointment re: my results. I visit the surgery in person to make an appointment told that an appointment in advance cant be made but would pass the request to the back office. Receive a text 3 days later to say my appointment has been cancelled due to staff shortage but i was never told that i actually had an appointment and nothing on nhs app to say i had an appointment 

Call up to make another appointment, after 1.5hours on the phone (having been cut off the first time) I get through and told i dont need an appointment as the doctor had called me and that I didnt have an appointment cancelled as it was a call back, I did have a call from the doctor however totally contradicted my results so i am at a loss as to my health! 

I cant make an appointment in advance and that i have to call back at 8am!! oh btw only 6 people answer the calls and all appointments gone by 8:05am so guess what we go back in the circle to call the following day at 8am...no wonder hospitals are under pressure its because people cant actually speak to a doctor or nurse! 

It seems each time you want to speak to the office manager they are in a meeting - how convenient! 

Today we have more doctors at the surgery and less appointments something is not working 

Since modality has been in charge its been a total disgrace of a service, only a small amount of people are satisfied and the rest are not but nothing is being done to address the many issues
GP surgery review: black-country-family-practice
Title: Not enough staff
Rating: 1 out of 5
Visited: March 2023
Trying to get an appointment but nurse works the clinic I need one day a week and I work that day  - which is unbelievably poor. So many jobless people out there agency staff to bring in to cover shifts or clinics - or employ more staff so there are clinics for people who actually have to work and earn a living too whilst trying to fit around appointments. Having to travel out of area to get a clinic is ridiculous , team leader arguing with me that I should have pre planned and then telling me ‘we are lucky as they were going to get remove the nurses clinic’
 I’ve never had an issue before with getting prescriptions. Ever! Until today! Poor customer service, can see why you score so poorly with service users recently . Que for hours on the phone to get through and then get cut off! Joke of a practice!
GP surgery review: black-country-family-practice
Title: Smear test experience
Rating: 5 out of 5
Visited: March 2023
I had my first smear test today and I was nervous about the procedure, however the practitioner that saw me was absolutely lovely. They were kind, reassuring, extremely helpful during the procedure and really supportive. They told me how to stay calm, talked me through what was going to happen and was just an all round lovely person. I will no longer be nervous about going for a smear test again and I would like to thank the practitioner for their kindness.
GP surgery review: black-country-family-practice
Title: I don't know know what to say !!
Rating: 3 out of 5
Visited: February 2023
I have a thyroid goiter and having pain for ages which is absolutely horrendous. The  last 2 nights unable to sleep, can't get an appointment, got  cut off again this morning 17/2/23 after getting to no8 from no20 called back. But,  after 6 mins cut off again called back cut off again after 30 seconds called back again after 46 mins still above 30 so gave up.  I know thyroid goiters can turn bad so I will just have to hope this will just go, but after months and a blood test that the receptionist told me was OK even though I asked to speak to a dr the Receptionist said no follow up appoinent needed so bloods OK. I have pains in my ear a stabbing pain in my neck and other pains around my thyroid goiter.  What use is 111 when I need referring back to the hospital.
GP surgery review: black-country-family-practice
Title: Lovely nurse
Rating: 4 out of 5
Visited: February 2023
Had a smear test and nurse was very informative and professional. Rang for appointment and was given a Saturday appointment the same week.
GP surgery review: black-country-family-practice
Title: Terrible appointment service
Rating: 1 out of 5
Visited: February 2023
Absolutely terrible service when booking an appointment. Tells everyone to call at 8am then you’re placed in a queue of over 30 every time!! By the time the calls answered all appointments are gone. Couldn’t get through last week so I went into the surgery. Reception quite abrupt, told me to call at 8am the following morning, I explained I’ve done this numerous times and cannot get through! Her reply sorry I can’t help!!!No one in the waiting area though if you visit the surgery? Also cannot hear the phones or see if they’re being answered as they are kept out of view! Convienient!! This surgery has a very bad reputation with local people, wish I’d have joined another surgery. I’ve now got a few health conditions which I believe could have been dealt with or even avoided if I’d have been given an appointment in the past with a GP! Very let down by this practice. Why is no one doing anything about it?? Bad reviews online and inspection reports state it needs improving???!
GP surgery review: black-country-family-practice
Title: Not very good
Rating: 2 out of 5
Visited: February 2023
Phoned at 8.10 for a call back got it at 9.30 to be told by a rude receptionist there was no appointment available and to ring 111 for advice. What is the point of call back if this is all you get
GP surgery review: black-country-family-practice
Title: Routine smear test
Rating: 5 out of 5
Visited: January 2023
There's very little that's glamorous about having a smear test, lets face it no one wants to be asked to drop their pants and lay there frog legged. The experience I had today was by far the most comfortable, I felt relaxed, the nurse kept me engaged in conversation, it was quick, pain free but could literally save lives. Having known someone personally who had cervical cancer, I know oh so well of how important it is to have your routine smears. If like me life gets so busy and you keep putting it off, don't put it off any more. It was literally no longer than 10 minutes, didn't hurt and I really wish I'd have gone sooner. Thank you to the nurse for how comfortable she made the whole process, today has definitely filled me with confidence that the next time I'm due I won't put it off. There's even a useful text service you can use to book in at a time that's convenient.
GP surgery review: black-country-family-practice
Title: Contact
Rating: 1 out of 5
Visited: January 2023
Can't  get in touch by phone no matter what time of day & whichever  option I try (1 to 4 ) always above 30 in the queue, no point having 4 options
GP surgery review: bellevue-medical-centre
Title: Practice is ok
Rating: 4 out of 5
Visited: August 2023
I have been a patient at Bellevue Medical Centre for years. The clinci has changed a lot over the years but this was to be expected. The doctors I met so far are great, they listen to me and what I have to say, and they have helped me Greatly with my illnesses. Great experience. Great Reception Staff's. Thank you
GP surgery review: bellevue-medical-centre
Title: Responsive and helpful telephone appointment
Rating: 4 out of 5
Visited: August 2023
The doctor listened to my request and we discussed the options. She explained that she would have to do some research and she contacted me again later the same day with what she had discovered and prescribed me medication that I was happy with.
GP surgery review: bellevue-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: August 2023
I was offered same day face to face appointment but wanted a telephone appointment. Dr called me three times to ensure consultation took place after I twice missed the call.  I sent photo of my condition and obtained prescription same day.
GP surgery review: bellevue-medical-centre
Title: helpful telephone consultation
Rating: 3 out of 5
Visited: July 2023
I had a telephone conversation with the clinical pharmacist about an ongoing issue, I received some practical and helpful advice, and a strategy was put in place for me to try with the knowledge that I can request further assistance from the doctors surgery or the pharmacist should the need arise.
GP surgery review: bellevue-medical-centre
Title: Excellent
Rating: 5 out of 5
Visited: July 2023
Doctor was very caring and provided the complete info of my health condition and guided me to take care of my food habits
GP surgery review: bellevue-medical-centre
Title: Telephone consultation
Rating: 3 out of 5
Visited: July 2023
I recently had a telephone consultation with the clinical pharmacist to discuss a ongoing issue. After a lengthy conversation it was decided that I would be referred to a practice g.p for further advice/assessment. Very grateful for advice received.
GP surgery review: bellevue-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: July 2023
I wanted to express my heartfelt appreciation for her exceptional understanding, unwavering helpfulness, and genuine caring nature. Her dedication to her patients goes above and beyond, making a significant difference in my life. Thank her for being such an empathetic doctor and a compassionate manner.
GP surgery review: bellevue-medical-centre
Title: Great Service
Rating: 4 out of 5
Visited: July 2023
I have had a blood test done today and am really happy with the service and staff. I didn’t have to wait for my turn. Everything was quick and convenient
GP surgery review: bellevue-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: June 2023
I’ve been there and only been waiting for 5 minutes to be seen by the nurse. 
Amazing nurse, very professional, friendly and beautiful manner.
GP surgery review: bellevue-medical-centre
Title: Competent Practice
Rating: 5 out of 5
Visited: June 2023
Pleasant,Competent and Professional consultation with the Pharmacist. 
Seamless experience She was very professional and knowledgeable. She sorted out my medication satisfactorily
GP surgery review: regis-medical-centre
Title: Extremely Poor Practice
Rating: 1 out of 5
Visited: February 2023
I phoned at 8:03 was 80th in cue was on hold for an 1 hr 4 mins till I got through to the reception only to be told I can’t have an appointment today & also can’t for in the week to follow so phone back tomorrow….
GP surgery review: regis-medical-centre
Title: disgraceful practice
Rating: 1 out of 5
Visited: February 2023
cannot get an appointment however you try this practice is not fit for purpose and should be closed down and please don't give me the answer you would like me to phone and speak to duty officer because its almost impossible to get through to reception like many other reviews state
GP surgery review: regis-medical-centre
Title: Poor service - no appointments
Rating: 1 out of 5
Visited: February 2023
I have tried to get my mother to get a GP appointment since December. If yoy call, by the time they answer the call there's no appointments. You wait outside from 07:45am, you still get told you're too late and there's no more appts. You try anima, and you get message that you should go to hospital, when in fact the hospital advised us she needs to go back to GP to get referral to specialist. 
Receptionists are ever so rude. I have never come across such as lack of sympathy and lack of understanding. 
Do not use this practice if you ever want to be treated.
GP surgery review: regis-medical-centre
Title: Not accessible
Rating: 1 out of 5
Visited: January 2023
I have been in severe pain for two weeks.. The Anima system is locked every day.. stating , "The practice is at capacity and not accepting any new requests"... I cannot walk in and so I'm left to phone every day.. each day I wait for an hour only to be kicked off with the message, "Due to the success of Anima there are no more more available appointments". This new system is a disaster and far from any kind of success for the patient!
GP surgery review: regis-medical-centre
Title: Impossible to get an appt
Rating: 2 out of 5
Visited: December 2022
Having tried all week to log onto the new appt system for Oakham surgery which has to be logged under Regis, I still see the full capacity error. Called the surgery, waiting almost half an hour to get through and told oh log on earlier tomorrow, nothing we can do! 
I’ve logged on multiple times a day all this week and see the same thing, how can this possibly be working!
GP surgery review: regis-medical-centre
Title: No Service Available
Rating: 1 out of 5
Visited: December 2022
Yesterday morning I tried to submit a request via GP-Anima. It said that it may take several days before requests are viewed but I couldn't submit it anyway because the surgery was at full capacity and not accepting any new requests. At 8:00am this morning I tried again, only for the same thing to happen.
Phone lines are not answered within a reasonable time frame, as I was number 79 in a slowly decreasing queue, and as it seems all requests now have to be via GP-Anima, I decided there was little point in waiting, just to be told to ring 111, which is my previous experience.
I note the generic response to reviews invites patients to contact the practice directly to discuss experiences, but this cannot be done by phone.
Having worked on the front line of the NHS for the best part of 40 years, until fairly recently, I appreciate all the difficulties services face, but the practice is uncontactable and GP-Anima doesn't seem to be helping.
GP surgery review: regis-medical-centre
Title: Cannot get through or get appointment
Rating: 1 out of 5
Visited: December 2022
After trying the new online service, I am finding it impossible to get an appointment for my family member. I have received no contact back from my online request. Tried to call the practice, takes 5 minutes to even get to the options menu. Have now been number 18 in the queue for the past 15 minutes. Is anybody at work?
GP surgery review: regis-medical-centre
Title: Disappointed
Rating: 3 out of 5
Visited: November 2022
Tried every day for the last two weeks to get an appointment without success.  This new system doesn’t seem to be working. Am now getting worried having had cancer two years ago, that I have something incurable and can’t get help.
GP surgery review: regis-medical-centre
Title: Disgusting service
Rating: 1 out of 5
Visited: November 2022
I’m trying to book an appointment to see/speak to a doctor which is near impossible. If you go through the website you are unable to book as it’s reached capacity. If you call the surgery you have to wait over an hour for them to answer the phone. 
All I want is to be referred for a scan on my knee and have been trying now for over 6 months.
I may try the vets next to see if they can help as this surgery won’t.
GP surgery review: harden-blakenall
Title: Appalling surgery
Rating: 1 out of 5
Visited: July 2022
3 days I tried to get an appointment, constantly left in a queue on the phone. Visited surgery on 2 occasions to be told no appointments available, finally advised to queue at the door before 8am. Did this only to be told receptionist cannot book face to face appointments & would need to wait for a call from GP!
GP surgery review: harden-blakenall
Title: Good Doctors, appalling booking process
Rating: 1 out of 5
Visited: July 2022
The appointment I had was great, the doctor really listened, showed he cared and was very thorough. The experience I had trying to get the appointment was completely the opposite!!
I have asthma and was having chest problems, so I called at 8.04 Monday morning, waited on hold for over 1 1/2 hours just to be told no appointments left and said they weren't able to book me an appointment for later in the week. They advised me to call out of hours, but they didn't have any appointments either.
I called the surgery back, they still wouldn't book me an appointment but told me to do an e-consult and a doctor would call me (even though there were no appointment slots left!). I did an e-consult and had an email back to say a doctor would call me by 6.30 on Tuesday.
6.30 Tuesday came and still no phone call, so I clicked on the link in the email at 6.31 and said I would get a phone call by 6.31 Wednesday.
I eventually had a call at 4.20 on the Wednesday, but I was holding a meeting at work, so they left a voicemail asking me to call back. When I called back (half hour later) I was advised the doctor who had called me had left for the day, so I would either have to call the next morning for another appointment or they could put me back on the e-consult list, but the next appointment wasn't until the following Monday!! 
After a lengthy discussion with the receptionist and explaining the issues I have had (I think a couple of coughing fits down the phone helped as well!) he agreed to message the doctor who was still in to see if he was able to call me before he left, but warned that he was due to leave at 6. 6.05 came and still no call, I was fuming - but then at 6.10 he called!
He was professional, understanding, took his time despite it being past his finish time and a total asset to the surgery.
Unfortunately the surgeries' systems and procedures are totally unsatisfactory and make it virtually impossible for someone who works full time to get an appointment. 
Something needs to change!
But the doctor I spoke to was great!!