janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hollies-medical-centre
Title: Efficient Staff
Rating: 5 out of 5
Visited: January 2024
I brought my son in for his routine immunisations while at it I explained to the nurse another issue he has been having that is worrisome to me which she also noticed, the nurse immediately prompted the doctor who came in and reviewed my son immediately. I am quite impressed and appreciative of their efficiency and value for my son’s health. They were very cordial and pleasant as well. Thank you to you both.
GP surgery review: hollies-medical-centre
Title: Over 60 heath check
Rating: 4 out of 5
Visited: January 2024
Ok should have been called in at 40, 45, 50,55 but better late then never, i did enquire but told they didn't do them and "what you dont know won't hurt you"

Sent message to enquire if they do them and received appointment two weeks later.
Attending the appointment with a very pleasant person who went through all the checks informed that information will be on the app which it was within 24 hours.
" thanks
GP surgery review: hollies-medical-centre
Title: Difficult to deal with
Rating: 2 out of 5
Visited: January 2024
There's such a limited opportunity to make an appointment and it doesn't fit with a typical working day. It seems it's only fit for those that don't work.
GP surgery review: hollies-medical-centre
Title: Great practice, great service, great staff
Rating: 5 out of 5
Visited: January 2024
I feel well cared for by the practice- annual reviews of my medication and conditions plus regular blood tests makes me feel confident about my health for the future.
Thank you
GP surgery review: hollies-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: December 2023
Following my request for a specific vaccine, within a few hours I was able to book an appointment to have it. The options for the appointment were plentiful and included 2 for the following day. I can't imagine I could get a better service anywhere else. The nurse who gave me the jab was very pleasant and reassuring. Thank you yet again for great healthcare.
GP surgery review: hollies-medical-centre
Title: Prompt,professional, caring
Rating: 5 out of 5
Visited: December 2023
I came to have a blood test - an error was found on my record which the nurse dealt with efficiently- I felt reassured.
GP surgery review: hollies-medical-centre
Title: Appointment with GP
Rating: 5 out of 5
Visited: December 2023
Seen by very nice,  thorough and competent GP. Organised investigations and referral and followed through with a text message about some of the results. 
Would recommend.
GP surgery review: nethergreen-surgery
Title: Outstanding
Rating: 5 out of 5
Visited: October 2023
I thought I would leave a review whilst on the phone to the surgery - they quite rightly prompting me to go for my annual blood test. This has been my wife and my surgery since moving to Sheffield in 1986 and the service is simply outstanding. And in a period when supposedly getting an appointment is difficult I have always been successful given a prompt call and a lot of hanging on, and why not. Comparing my experience with others. in Sheffield I know I am lucky.
GP surgery review: nethergreen-surgery
Title: Excellent access and response by all the team.
Rating: 5 out of 5
Visited: April 2023
My wife recently had to contact the surgery about a new problem. The first receptionist we spoke to listened carefully to the issue and arranged for us to speak to a doctor who then saw us in the surgery (where we were greeted by another lovely receptionist). The doctor we saw was very friendly and efficient and made excellent use of technology to get photographs and to seek advice from the hospital.

I have also recently needed to consult about asthma medication and this has been handled very efficiently by the asthma nurse using online tools meaning I haven't had to go in to the surgery.

Altogether a very good service delivered by a friendly team. 

Thank you :)
GP surgery review: nethergreen-surgery
Title: Wonderful care and service
Rating: 5 out of 5
Visited: March 2023
I have had to contact Nethergreen surgery several times over the last 3 months. The staff have consistently treated me with fantastic care & efficiency. The reception staff have listened & helped me as I needed. The GP's I have had contact with have been so kind & compassionate & thorough. Two of my contacts were as emergencies and their triage system worked effectively & I am very grateful. I have also used the online booking system & it works very well. Many thanks for all the hard work of all the staff at Nethergreen.
GP surgery review: nethergreen-surgery
Title: This is a wonderful  practice
Rating: 5 out of 5
Visited: February 2023
My family registered with this practice over four decades ago and have received excellent service for all of that time, even with all the horrendous problems that the NHS has faced over the last few years.  Yes, you may have to wait for quite some time on the telephone (23 minutes yesterday morning to arrange an appointment) but the system provides regular updates as to where you are in the queue, and when you do get through the receptionists are both friendly and extremely helpful, as are the medical staff in both telephone and face-to-face consultations.  Keep up the good work!
GP surgery review: nethergreen-surgery
Title: Excellent experience
Rating: 5 out of 5
Visited: January 2023
I called at 8am - understandably long phonrequeue but really helpful to know where you are in the queue & to be updated as you progress up it. Receptionist was efficient & quickly offered a callback from the nurse practitioner. This came through within the hour & my problem was treated with appropriate medication straight to my local pharmacy
In these incredibly busy winter months Nethergreen surgery are providing an excellent service, thank you so much
GP surgery review: rustlings-road-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: July 2023
The staff here are so caring and efficient. Communication has been amazing and I have always been kept in the loop regarding referrals and on going treatment plans. I cannot fault them - highly recommend this practice.
GP surgery review: rustlings-road-medical-centre
Title: Excellent and thorough assessment
Rating: 5 out of 5
Visited: February 2023
I had a consultation with the asthma nurse practitioner and felt compelled to write this review because her whole approach was caring, professional yet reassuring and could not, in my view, be improved upon. She was extremely thorough in her medical examination, exploring non respiratory symptoms to gain a more holistic view of the problem: I was very impressed. Having made an assessment she consulted with colleagues in order to ensure appropriate diagnostic tests could be scheduled. She also phoned me after the consultation to ensure the correct medication was available. All in all a brilliant service from the practitioner and the whole team.
GP surgery review: rustlings-road-medical-centre
Title: Worried by the hands off approach
Rating: 3 out of 5
Visited: February 2023
Every six months I used to have a physical assessment to continue my medication, now I phone in my blood pressure and a pharmacists checks whether I am still alive. Why worry? I phoned in a couple of months ago after I changed my Fitbit, which now gives me a daily warning about atrial fibrillation. I wasn't too worried because I  know Fitbit lacks precision. I was reassured to that effect. That would all be fine if it were not for the fact that when I had an MRI scan to check my heart it transpired that I had (think this is correct) hypertrophic cardiomyopathy (one wall showing signs of thickening. When the two pieces of information are put together it should trigger a warning that something may be wrong. If the surgery still carried out face to face assessments I am sure that this would receive more attention. As it is, I feel that this issue is slipping under the net - so I may become another statistic for excess deaths (with heart conditions being in pole position). 
This is not a particular complaint about Rustlings Road surgery, it is happened across the NHS. The point I want to make is that this is one way that the hands off approach may be costing lives.
GP surgery review: rustlings-road-medical-centre
Title: Very helpful and responsive
Rating: 5 out of 5
Visited: February 2023
Over the last 12 months I’ve needed to contact the practice for a number of reasons. I’ve found the GPs I’ve spoken have listened to my concerns and been really helpful and supportive and responded in a timely manner. My experience has been excellent and far from the media presentation of primary care being ‘in crisis’. Thank you
GP surgery review: rustlings-road-medical-centre
Title: Consistently helpful
Rating: 5 out of 5
Visited: February 2023
I registered with Rustlings when I moved to sheffield 5 years ago and have had consistently excellent service for myself, my partner and my two small children. The reception staff are always hugely accommodating and pleasant and the GPs are excellent. Thank you.
GP surgery review: rustlings-road-medical-centre
Title: Caring and efficient practice
Rating: 5 out of 5
Visited: December 2022
I contacted the Surgery with an urgent medical problem. Despite the heavy ( pre- Christmas) demand, I was able to see the GP within the hour. They were so kind and understanding and also efficient in prescribing medication that has worked. On every level a brilliant service.
GP surgery review: rustlings-road-medical-centre
Title: Amazing service
Rating: 5 out of 5
Visited: June 2022
Given how much pressure gp surgeries are under I’ve been so impressed at how efficient and quick the doctors have been in helping with multiple problems recently. Even when I’ve rang late in the day with urgent issues I’ve still had a call back . I’ve spoken to all the partners and they’ve all been very knowledgeable, understanding and efficient. Thankyou so much.
GP surgery review: rustlings-road-medical-centre
Title: Exemplary care
Rating: 5 out of 5
Visited: May 2022
I recently had cause to contact the practice and I could not have received better treatment. My fears were taken seriously and the doctor could not have been more genuinely caring and reassuring. It was this more than anything that made the experience exemplary. Appointments for tests and their results were super fast and I am so very grateful. This was the health service at its absolute best.
GP surgery review: brinsworth-medical-centre
Title: Could there be a worse experience?
Rating: 1 out of 5
Visited: May 2023
Where do I start, disgraceful “service”. Now told a call back from a doctor is over 4 weeks !!. That’s not to actually see a doctor, just a telephone call. A request for medication, which I urgently needed still awaiting a signature four days later. There seems to be a total disregard for treating people in a professional & timely manner. My whole experience with dealing with NHS services is not fit for purpose. What is happening that this once great service has declined so far ??
GP surgery review: brinsworth-medical-centre
Title: Appalling practice
Rating: 1 out of 5
Visited: March 2023
I have been treated over the last year for thyroid problems which are not yet resolved. I was taken off all medication last November and asked to have a repeat blood test in 3 months. I had the tests yesterday and the have checked my results on NHS app and was advised to contact my GP due to abnormal results.  On calling the surgery I was offered a routine phone appointment on 31/3/2023 which is 4 weeks away.  How does the receptionist know that my condition is routine??Bearing in mind that the surgery have not contacted me over the results, I have contacted them.  I  also have a chronic skin condition and have recently had a flare up and required medication.  I was informed that I have to see a doctor before the medication can be prescribed, yet again another 4 weeks.  I do not have the time to ring at 8.00am or 1.00pm for an 'emergency' appointment as I work full time and my problems are not emergencies, 4 weeks for a routine phone appointment is absolutely ridiculous and the treatment is required now, I have therefore  purchased it from an online pharmacy who offered me a consultation within an hour.
The way that patients are treated at this surgery is shambolic to say the least.
GP surgery review: brinsworth-medical-centre
Title: No communication
Rating: 1 out of 5
Visited: August 2022
Appointment running over 60 minutes minutes late. I had a 5 week old baby with me if they have called and let me know they were running late it could have caused a lot less stress. The response I got was ‘she does run late’ 
Impossible to get an appointment in the first place to see someone. Always attempt to diagnose over the phone which is disgusting when you need to see someone. The call backs are never from an actual doctor.
GP surgery review: brinsworth-medical-centre
Title: No answer
Rating: 1 out of 5
Visited: July 2022
I have been trying to get an appointment for my partner and have yet to actually get through to the practice. This is completely unacceptable as we have the same performance every single time and when we finally get through to a receptionist they tell us that they can’t do anything and to call back at 8am or 1pm the next day for an on the day appointment. This is not fair as booking an appointment in advance is usually 2 weeks away and most problems have resolved themselves by then or it just gets to the point where we can’t be bothered with the hassle and just suffer in silence. This is supposed to be a primary health care facility but in reality I would have better luck selling my soul than getting an appointment. I am one more bad experience away from switching to another GP provider even if that would mean getting taxis to and from the surgery because it’s not in walking distance.
GP surgery review: brinsworth-medical-centre
Title: Never been able to access GP
Rating: 1 out of 5
Visited: January 2022
Rung them 30 times this morning and ot 'line busy' on all times. How are we suppose to access hour doctors
GP surgery review: thorpe-hesley-surgery
Title: Great surgery
Rating: 5 out of 5
Visited: March 2023
Great surgery And very good Staff never had a problem and can get appointments when you need appointment staff are really helpful
GP surgery review: thorpe-hesley-surgery
Title: Poor customer skills
Rating: 1 out of 5
Visited: July 2022
Spoke to the receptionist as I needed a prescription for when I go away on holiday. I didn’t realise it was 12.20 and past the time you can ring as I was busy doing other things. When I asked the receptionist spoke to me so rudely and said if I’d have read my text messages you could only get prescriptions between 11-12. To my horror I apologised and she said… well just don’t do it again. I just think this wasn’t called for as it was a very genuine mistake. Really disappointed.
GP surgery review: kiveton-park-medical-practice
Title: Fantastic Team
Rating: 5 out of 5
Visited: August 2023
Had a number of appointments past few weeks with a number of different professionals. Had my appointment with diabetic sister - Everyone has been brilliant, supportive and flexible to my needs … job well done team, thank you so much
GP surgery review: kiveton-park-medical-practice
Title: Staff
Rating: 1 out of 5
Visited: August 2023
Could you please inform your staff of who is entitled to register with your practice so time is not wasted collecting form,filling in form to then be told not entitled.
GP surgery review: kiveton-park-medical-practice
Title: Overall really efficient and helpful all the time
Rating: 5 out of 5
Visited: August 2023
I wasn’t sure if I needed an appointment or just to speak to a doctor on the phone! The receptionist was so helpful and helped me decide seeing a doctor is best! I get anxious at doctors but she put me at ease and made my appointment to suit me and was very efficient! I’ve never had any problems with this practice in over 25 years but I don’t think they get enough credit for all they do
GP surgery review: kiveton-park-medical-practice
Title: caring and thoughtful
Rating: 5 out of 5
Visited: July 2023
A welcome and caring aura. Being met by your doctor that adds to the feeling that you are respected. Time for a chat and a giggle. I was surprised and saddened that staff felt demoralised . I'm so glad that I changed to this practice.
GP surgery review: kiveton-park-medical-practice
Title: Poor receptionist
Rating: 3 out of 5
Visited: July 2023
I went in to see if it was at all possible for me to have a quick check with a nurse , and before I could explain what it was about I was told that they are all busy ,so I tried again to explain and was told No they are all busy ring in the morning, at this point I again tried to speak and was told Ring in the morning .The receptionist was very abrupt and had no idea what might of been wrong with me ,so I will now ring in the morning and probably be told there are no appointments .For all the receptionist knew I could of been having a heart attack or stroke luckily I wasn't but when you have to tell the receptionist over the phone what's possibly wrong I think it should extend to telling them in person
GP surgery review: kiveton-park-medical-practice
Title: Wonderful Practice
Rating: 5 out of 5
Visited: June 2023
Today, I was seen and out of the practice 10 minutes before my appointment time. Excellent Service and it proves arriving early works well.
GP surgery review: kiveton-park-medical-practice
Title: great practice
Rating: 5 out of 5
Visited: June 2023
My visit was with the practice Nurse, who was a total professional, explained all the procedure that was done during me visit which made me relaxed, and comfortable. and I would recommend the practice to any body, as the experience from entering to leaving the practice was excellent
GP surgery review: kiveton-park-medical-practice
Title: Practice nurses
Rating: 5 out of 5
Visited: June 2023
On the two occasions I have had nurse appointments recently I have found them friendly, helpful and knowledgeable. I have been with this practice for over 50 years and always been pleased with the treatment I have received.
GP surgery review: kiveton-park-medical-practice
Title: Caring staff
Rating: 5 out of 5
Visited: May 2023
The team here have been so helpful in looking after my mum and her change in health needs.
They are so obliging and caring and I cannot thank them enough
GP surgery review: kiveton-park-medical-practice
Title: Fantastic staff!
Rating: 5 out of 5
Visited: May 2023
I’ve always received a warm welcome when visiting Kiveton Park Medical Practice, I find the staff to be extremely helpful and quick to sort out any issues I have. I needed an emergency tetanus shot after being badly scratched by a dog. I phoned on the morning of, the receptionist manager was incredibly understanding of my injury and managed to fit me in to receive the tetanus vaccination within a matter of hours, luckily there wasn’t any need for antibiotics. I had a lovely chat with the Nurse who seemed very informed about tetanus and how it’s transmitted. Thank you for your kind service!!
GP surgery review: swallownest-health-centre
Title: Appauling receptionist
Rating: 1 out of 5
Visited: January 2024
There are only 2 receptionists / phone operatives that are helpful and understanding. I make a point of asking for either by name when I call. There is one who is particularly unhelpful and condescending and questions ME when I ask for help! It’s literally like banging your head against a brick wall. Why are they closed for “training” every Thursday? What do they learn? How to say “you’ll have to phone at 8 in the morning” and “We can’t take script requests over the phone.” The online ordering service has worked 1 out of 6 times I’ve tried to use it. Maybe Thursday training should be more customer focused and lessons in manners. The doctors are brilliant (if you can get an appointment) but the receptionists seem deliberately obstructive and obtuse.
GP surgery review: swallownest-health-centre
Title: Constantly mess up prescriptions
Rating: 2 out of 5
Visited: November 2023
My 85 mother has Polymyalgia rheumatica and other conditions requiring continuous medication.  She put in her prescription on Monday 06/11/2023, and the chemist had not received by Saturday 11/11/2023.  As by this time she urgently needed medication, she had to arrange via 911.  This has happened many times, they also often do not put everything she needs through.
GP surgery review: swallownest-health-centre
Title: No empathy
Rating: 1 out of 5
Visited: November 2023
Very disappointed by the way the receptionist spoke this morning no sympathy not listening not even a sorry, just told twice to ring back tomorrow. I rang at 10 am because the hospital didn’t ring me until then, we Carnt all ring at 8am , some circumstances don’t allow it.
GP surgery review: swallownest-health-centre
Title: Great service
Rating: 5 out of 5
Visited: October 2023
I rang the surgery doubled up in pain - the receptionist couldn’t have been more helpful - got to see a GP 15 minutes later .. excellent service .. problem and pain resolved .. huge thanks all
GP surgery review: swallownest-health-centre
Title: amazing staff
Rating: 5 out of 5
Visited: September 2023
I have just been for my annual flu jab and all the staff from the people that greet you to the person that gives the flu jab  were really pleasant and helpful. The flu clinic runs so ssmoothly and efficiently  They are a credit to the practice. . It was lovely to be greeted by such happy staff
GP surgery review: swallownest-health-centre
Title: Good Practice
Rating: 5 out of 5
Visited: August 2023
When ever I have to ring the practice or go in person , the staff are friendly helpful and manage to help any situations I need sorted. The GPs  and nursing staff are very informative and help me with any of my conditions Thank you Swallownest health centre .
GP surgery review: swallownest-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: July 2023
Always take the time to listen to my views and act promptly on any issues I may have and do thorough investigations would highly recommend to anyone thank you for the great service always
GP surgery review: swallownest-health-centre
Title: Fast and efficient service
Rating: 5 out of 5
Visited: July 2023
Rang late in the day and was had a call back within 30 mins from the nurse.problem sorted and script arranged. The nurse was very helpful  and rang me the next day to follow up. Thankyou
GP surgery review: swallownest-health-centre
Title: Appointment straight away!
Rating: 5 out of 5
Visited: June 2023
Great receptionist, got in for an appointment straight away at my chosen time and date. No problems at all and happy to help.
GP surgery review: swallownest-health-centre
Title: Quick and selfless, no help.
Rating: 1 out of 5
Visited: May 2023
I had a meeting on 15/05/22 at 10:10 I waited 30 minutes for the meeting.  I was at the doctor's office at 10:40.  The doc informed me that I only have 10 minutes for me, not 15 minutes.  During the meeting, the doctor answered her private phone saying that it was important because she left the hospital and returned in 2 minutes.  My meeting ended at 10:50.  And yesterday I was taken by ambulance to the hospital because I was working on the freezer at work and I had an asthma attack, chest pain, shortness of breath and cough.  I've had this happen a few times before and I shouldn't be working in freezers.  The Swallownest GP doctor hasn't even read the letter from the Hospital Doctor who advises me to get tested for asthma and put up a fit note that I can't work in the freezer anymore.  And the Doctor from the GP in Swallownest did not issue a fit note for me that I can no longer work in the freezer.  She wrote me a prescription for an inhaler and said I could keep working in the freezer and she didn't even refer me for an asthma test.