janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: ashfields-primary-care-centre
Title: Excellent treatment by nurse
Rating: 5 out of 5
Visited: October 2022
Attended for dressing to wound to be changed after originally being applied by hospital abroad after accident. The appointment with the nurse was on time, she had a very friendly manner, she was knowledgeable and explained things clearly, she consulted a senior colleague as a precautionary  measure and applied the new dressing expertly. I was very satisfied with the treatment. I couldn't have been treated better - and all done with a smile!
GP surgery review: ashfields-primary-care-centre
Title: Inadequate healthcare
Rating: 1 out of 5
Visited: February 2022
I have been a patient here for over 5 years and all but given up bothering to see a GP because it is ultimately a futile and frustrating experience.

With the exception of one GP (whose excellent reputation means they are always booked up for weeks), the GPs appear disinterested and leave you feeling as though they are trying to get you in and out as fast as possible. Yes, the NHS is under extreme pressure so I find it hard to blame the staff, but this GP practice is not providing me with adequate primary healthcare.

I took out private medical insurance because I became so disillusioned with the NHS, but even they will refuse to pay for treatments unless a GP refers you to a specialist/consultant. I've found this is very difficult to achieve as the GPs appear to be restricted by limitations on what they can and can't do in order to save money. So patients are stuck with the worst of both worlds.
GP surgery review: ashfields-primary-care-centre
Title: Great help from nurse practitioner
Rating: 5 out of 5
Visited: January 2022
I had a telephone appointment about severe pain in my head and sinus issues, these had been ongoing since before Xmas, the nurses practitioner I spoke to was excellent, she had an amazing bedside manner and knew what she was talking about, she prescribed medication, that I started straight away, I had a follow up face to face, and again I could not fault the care I received , she put my mind at ease, she telephoned me when my blood results were back  and explained everything, she also booked me in for scan. She is a credit to Ashfield, and I would definitely be asking to see her if I have any other issue, thank you for your time, care and attention you gave me. Much appreciated
GP surgery review: greenmoss-medical-centre
Title: Diabolical service
Rating: 1 out of 5
Visited: November 2023
After several years of good service the surgery has gone down the pan .. perhaps its time cqc reviewed there 2017 review !!! 
No patient service at all ... Doctors are still very good if you have the privilege of getting an appointment.
GP surgery review: greenmoss-medical-centre
Title: Unnotified changes to appointment 24 hours before.
Rating: 1 out of 5
Visited: July 2023
I arranged a telephone appointment two months in advance, for which I organised some time out of work. The day prior, I received a text reminder confirming that my appointment was at the expected time. On the day, I received the phone call more than one hour early, which I naturally was unable to take. I returned the phone call as quickly as I was able to. The receptionist told me my appointment was changed, not at the arranged time- regardless of written evidence proving otherwise- but the nurse was going to phone back later on in the afternoon. I proceeded to receive another phone call just half an hour later, which again I could not take. In short, an unresolved waste of time, and a major inconvenience.
GP surgery review: greenmoss-medical-centre
Title: Caring and professional
Rating: 5 out of 5
Visited: December 2022
Day before the bank holiday, I called as worried I was starting with a chest infection. Receptionist booked a call with the GP who issued antibiotics which I collected that afternoon. Thank you to all staff in the chain who played their part. Excellent service!
GP surgery review: greenmoss-medical-centre
Title: Very poor
Rating: 1 out of 5
Visited: September 2022
Very poor Doctors cant get an appointment its 3weeks wait ive had heart pains but still cant get one and unless you go to A&E you won't get a face to face appointment either,  every other Doctors Surgery is open face to face but not this one
GP surgery review: greenmoss-medical-centre
Title: ThAnkyou
Rating: 5 out of 5
Visited: August 2022
The doctors always go above and beyond.  They always do what they say. Even if you have to wait for call back. They are so busy but in my experience they know their stuff and explain everything really well. I have been with the practise for over 20 years they have never let us down yet.  All the staff are great. ThAnkyou.
GP surgery review: haslington-surgery
Title: Waited a month for a Telephone consultation
Rating: 2 out of 5
Visited: March 2023
After finally waiting for a month to get an appointment (telephone) I was informed by the doctor he needed to examine me guess what another month wait for the next face to face appointment.
If your in any acute pain just turn up at A&E  !!
GP surgery review: haslington-surgery
Title: Unsatisfactory help
Rating: 3 out of 5
Visited: February 2023
1155am 27 February 2023. Throughout the morning I developed a horrible ear infection with pain to my head, ear and neck. Spoke to reception and explained my symptoms and asked if I could speak to a doctor or see a doctor. All I was given was you have to telephone the next day 28 February 23 there was no sympathy or attempt to help which was all I was after.
GP surgery review: haslington-surgery
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
After seeing a previous review, I was concerned about signing up to this surgery.   However, my fears have been allayed as I have only received professional and kindly service from reception, nurses and doctors. As a new patient just moving to this area, they have been very thorough in my health check.
GP surgery review: haslington-surgery
Title: Reception
Rating: 2 out of 5
Visited: January 2022
The doctors and nurses are lovely and great as far as I've seen. However the reception are awful very unhelpful and quite rude
GP surgery review: merepark-medical-centre
Title: Efficient and Focused Service
Rating: 5 out of 5
Visited: October 2023
I received my flu and COVID vaccinations this morning. The nurse practitioners administered these in an effective, professional, informed and prompt manner, with an added human touch.
GP surgery review: merepark-medical-centre
Title: Caring and personal
Rating: 5 out of 5
Visited: October 2023
Despite the increasing pressure put on the practice and NHS in general,  the caring demeanour and patience  of the staff in Merepark is fantastic.
GP surgery review: merepark-medical-centre
Title: Vaccination Session
Rating: 3 out of 5
Visited: October 2023
The vaccination session (flu and COVID) was well organised and all staff present were excellent, both in the way they carried out the vaccinations and in their friendly demeanor.
GP surgery review: merepark-medical-centre
Title: Faultless service
Rating: 5 out of 5
Visited: October 2023
I was invited via text to book a seasonal flu vaccine. I emailed the practice to book this and received a reply within a couple of hours, giving a slot on a Saturday morning - perfect as I would struggle to get time off work. I received a reminder two days before which was helpful. On the day, the practice was so well organised. There was an ‘in’ door with a member of staff directing patients to the correct rooms. I was only third in the queue. The two ladies in the practice room I went into were very welcoming and friendly. They took my name, DOB and then gave me the vaccination. All done in less than a minute! As I didn’t want the covid vaccine as well, I followed the one way system to leave the practice. Another very friendly member of staff just confirmed that I didn’t need the covid vaccine. As I didn’t want it, she suggested she could take my name off the contact list so I would no longer receive reminders - perfect! I then left the practice. All in all, 5 minutes and everything done!
GP surgery review: merepark-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
On two consecutive Saturday mornings I have attended for flu, covid and pneumonia injections. On both occasions the staff were helpful, prompt, efficient and organised. I cannot praise them highly enough, and would not hesitate to recommend this GP practice.
GP surgery review: merepark-medical-centre
Title: Friendly and helpful
Rating: 5 out of 5
Visited: October 2023
Lovely friendly staff, welcoming. Well organised and actioned. Volunteers were also really friendly and welcoming. Well sat out and good use of space for the areas of flu jabs initially and then covid jabs in a separate area but close by. Quick and pain free! What more could you ask for. Really helpful to have on a Saturday too as I work all through the week and struggle with evening appointments due to being a single parent. Thank you all!!
GP surgery review: merepark-medical-centre
Title: Saturday flu and covid jabs
Rating: 5 out of 5
Visited: October 2023
The practice has this down to a fine art now. Speedy, friendly, efficient. I went for just my flu jab, but got my covid top-up too. Great service. Many thanks.
GP surgery review: merepark-medical-centre
Title: helpful support
Rating: 4 out of 5
Visited: September 2023
Needed to get physio on a shoulder and staff very helpful in supplying self referral form and arranging flu and COVID injections.
GP surgery review: merepark-medical-centre
Title: A good practice
Rating: 5 out of 5
Visited: September 2023
I have been for a flu jab an appointment which had been made ,when I arrived I was greeted by a lovely lady she showed me where to wait but not for long then was met by a nursing team of two, brilliant and efficient.
GP surgery review: merepark-medical-centre
Title: Mere Park Flu Jab Service
Rating: 5 out of 5
Visited: September 2023
Efficient service excellent again organising queues.  The team are friendly helpful and approachable
GP surgery review: oaklands
Title: Outstanding GP’s
Rating: 5 out of 5
Visited: January 2024
I have only recently moved to this GP practice and I have to say it is the best surgery I’ve ever come across. I have complex needs and I find the receptionists pleasant and my named GP is second to none. She always goes the extra mile and I feel like the genuinely cares. I’m autistic and my GP is so brilliant with me. I always usually get to see my named GP which is great when you’re autistic as it really helps to build my trust in my GP. Would highly recommend this practice.
GP surgery review: oaklands
Title: Warm welcome!
Rating: 5 out of 5
Visited: November 2023
My parents moved to Oaklands Medical Practice recently after more than 50 years in the same one. I can definitely say that as a family we  breathed a sigh of relief! The GP gave them her full attention and didn’t rush, making the whole experience less daunting and straightforward. Very many thanks!
GP surgery review: oaklands
Title: Lack of appointments
Rating: 3 out of 5
Visited: October 2022
Friendly GPS, nice clean environment, but unable to make appointments. Reception staff told me they're unable to book advance appoints yet when questioned further revealed there were only 2 appointments remaining for the following day for a particular GP (who had asked to see me for a follow up after treatment). How can there only be 2 appointments left if they cannot be pre-booked? Doesn't make sense. And why can't I pre-book? My dentist can. My optician can. Why can't my doctors? I'm told to call at 8am. I cannot simply drop everything for a non-emergency appointment - I actually have to go to work and arrange things like time off and travel. And why no online appointment booking? 

If you actually ever get to see a GP they are friendly and helpful.
GP surgery review: the-cedars-medical-centre
Title: Bad decisions
Rating: 2 out of 5
Visited: January 2024
A gp rang my wife on friday and informed her she had cancer. She has seen me go through cancer and her notes when she checked online said she should have had face to face so i could have been there with her. I dont think its right not to give that news in person
GP surgery review: the-cedars-medical-centre
Title: Excellent response
Rating: 5 out of 5
Visited: October 2023
My little one was unwell cedars managed get her an appointment to be seen despite no appointments. When there we were the nurse who saw her was excellent and she was given help straight away and rushed to hospital in ambulance. All the staff were brilliant dealing with this emergency and she is now home after a few days in hospital. The staff couldn't have been more professional and helpful in getting her help fast when it was needed. Thank u!
GP surgery review: the-cedars-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: September 2023
A quick, efficient and friendly service, in and out in less than 5 minutes - I actually arrived early, and was seen straight away - excellent service
GP surgery review: the-cedars-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2023
Booking flu jab easy, after receiving an invitation by message on my phone
Given appointment time and did not have to wait. All staff efficient including volunteers efficient and friendly.
GP surgery review: the-cedars-medical-centre
Title: Well organised
Rating: 5 out of 5
Visited: September 2023
Attended practice for pre-booked annual Flu vaccine. Very well organised by the Cedars. In and out in no time.
GP surgery review: the-cedars-medical-centre
Title: Excellent patient care
Rating: 5 out of 5
Visited: September 2023
Annual flu jab - this service is always very well organised and runs very smoothly. Staff at this practice are always pleasant and efficient and offer excellent patient care.
GP surgery review: the-cedars-medical-centre
Title: Efficient service
Rating: 5 out of 5
Visited: September 2023
Initially there was a queue for the flu jab but this cleared very quickly and the jab was carried out very efficiently
GP surgery review: the-cedars-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: September 2023
Organised flu jabs. Was seen within a couple of minutes. Staff always very pleasant. Will be there next week for Covid jab.
GP surgery review: the-cedars-medical-centre
Title: Efficient Practice
Rating: 5 out of 5
Visited: September 2023
Very efficient, greeted and directed to the nurse, Flu jab given on or before the appointment time. The centre waiting time was minimal
GP surgery review: the-cedars-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: September 2023
Arrived for flu jab early and was dealt with straight away. No problems whatsoever. Staff extremely friendly and efficient.
GP surgery review: waters-edge-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: December 2023
I felt very unwell last week. I was given an appointment very quickly and received excellent care from the GP. I have always found the staff at this practice very kind and helpful whether they are receptionists/ nurses or GP’s and at a time of great pressure on the NHS, this practice does an excellent job. Thank you
GP surgery review: waters-edge-medical-centre
Title: Disappointed
Rating: 2 out of 5
Visited: September 2023
I'm so disappointed - I brought my son with me on the way from school as I was called to pick him up because he was unwell. He looked like death warmed up and still I was told there are no appointments and this isn't a walk in centre by the receptionist. I ended up waiting for 8 hours in the a&e for a simple case of shingles to be diagnosed, which took the doctor half a minute to diagnose once we actually got to see one.
GP surgery review: waters-edge-medical-centre
Title: Appalling  treatment
Rating: 1 out of 5
Visited: July 2022
My son came back with an injury from South America (a complete rupture to his knee ligament)  Three times his referral letter has gone to the wrong place.  Still waiting to even get to see a consultant or even on a list.  We will now relocate to another practice.  Once an amazing surgery but certainly not now.  So disappointed likewise my son is too.  I can’t believe they have done this to him.
GP surgery review: waters-edge-medical-centre
Title: 5* All Round Service
Rating: 5 out of 5
Visited: March 2022
Having recently attended Waters Edge, I found the service to be very good.  I was seen on time by the Doctor, and he listened and genuinely seemed to care, and treated me accordingly.  One of the best experiences I have had at a GPs surgery.  I followed up my visit with a phone call, which came through mid morning as arranged.  Again, professional, listening and helpful.  On calling the reception the staff were friendly, cheerful and very helpful.  I found this all to be a 5* Service and felt the practice deserved some justified praise.  Thank you all for making this a nice, relaxed experience.
GP surgery review: brookfield-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Excellent caring, professional response to urgent situation from receptionist and doctor.  Consideration and understanding given throughout
GP surgery review: brookfield-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: April 2023
I’d moved from one borough to Warrington over 12 months ago hence I changed Gp practices. I’ve been amazed by them. The doctors are extremely compassionate and knowledgeable and listen to my concerns and treat me accordingly. The receptionists are very friendly and welcoming. Getting an appointment has not been an issue for me or my son. The service also offers a satellite surgery sometimes for on the day appointments if none available on site. I’ve never had a problem with prescriptions, as they are sent from the surgery to my chosen pharmacy electronically. Keep doing what you’re doing :) thank you
GP surgery review: brookfield-surgery
Title: Grest practice
Rating: 5 out of 5
Visited: January 2023
Professional, efficient and helpful.
I have managed repeatedly to get through to switchboard without too much waiting, request either a phone or face to face visit if needed on the day. Staff have been helpful and efficient. The doctor has given me enough time to discuss my concerns and I feel fully listened to and checked over. I have been able to request times to fit around work too. Exceptional service, thank you
GP surgery review: brookfield-surgery
Title: Great Service!
Rating: 4 out of 5
Visited: December 2022
This morning I needed to contact the surgery for myself.  The phone system wasn't working properly, though when I managed to speak to someone I was instantly sent a questionnaire.  Once completed within half an hour an extremely helpful and experienced nurse contacted me, and meds were organised.  An excellent service when the surgery was so busy and clearly experiencing technical problems, exacerbated by being just before Christmas.
You can tell both the surgery, and all the staff are under extreme pressure with the volume of work.  So from me a big thank you and well done!
GP surgery review: brookfield-surgery
Title: Rude receptionist
Rating: 1 out of 5
Visited: September 2022
Receptionist very patronising . Speaks over you , no empathy what so ever . Considering a receptionist role is the face of the practice the first port of call they need to.maybe do a course on social.skills.
GP surgery review: brookfield-surgery
Title: difficult getting in touch with anyone
Rating: 1 out of 5
Visited: August 2022
I have waited all day for a call back that I should have received this morning and when I called the surgery this afternoon - it was closed for staff training.  I am very frustrated and feel very let down by this tardy service.  I visited the surgery just in case there was someone on duty, sure enough, it was dark.
GP surgery review: brookfield-surgery
Title: Poor service for elderly with Dementia
Rating: 2 out of 5
Visited: May 2022
My parents both have Dementia. NHS keep sending reminders asking them to book for the Spring booster. They do not use the web and they cannot understand the 119 telephony system. They do not drive and have cognitive disabilities. My father is had hard of hearing and has poor sight also. My mother has rung the practice for help and every time been advised that the surgery cannot help and do not administer vaccine’s.My fathers has managed to walk to the practice to ask for vaccine a few times and receptionist give the same verbiage/ script. I guess they won’t be getting a spring booster. Receptionists should be trained to understand and review details when someone comes in asking for help. This practice is not set up to care and help people with Dementia.
GP surgery review: brookfield-surgery
Title: Very good
Rating: 5 out of 5
Visited: April 2022
Speaking to the people who answer the telephones, they have always been very helpful and supportive, when that support is needed most.
GP surgery review: brookfield-surgery
Title: Thorough investigation
Rating: 4 out of 5
Visited: January 2022
My GP has taken considerable time and trouble to ensure all aspects of my case have received a through investigation and review and I feel valued as a patient. I have received very constructive and concise feedback and advice regarding the results of the various tests that have been carried out - I really appreciate the level of care I have received - thank you
GP surgery review: latchford-medical-centre
Title: Surgery closed
Rating: 4 out of 5
Visited: January 2024
Tried to contact the surgery on line through e-consult at 1330 but was informed that it was not possible and to wait until 1201am before contacting again, I was only trying to ascertain the relevance of the medication I have been sent, as I don’t have a heart problem, the medication is called Bisoprolol fumarate 2.5mg
GP surgery review: latchford-medical-centre
Title: Fast and efficient
Rating: 4 out of 5
Visited: February 2023
I contacted the surgery via econsult at just past 8:30am, within the hour I had been contacted and informed a prescription had been sent to the local chemist. Working in a surgery myself I understand the pressures they can be under. The service I received was fast and efficient.
GP surgery review: latchford-medical-centre
Title: First class service
Rating: 5 out of 5
Visited: January 2023
In an exceptionally busy period for the surgery, my E-consult form was acted upon within two hours of its opening and I received a phone call advising of an appointment later the same day. I was seen by a Nurse Clinician and a subsequent prescription request was sent to the local pharmacy, which was ready when I walked round. 
All the staff are always professional, helpful and friendly. The service could not have been bettered today. Thank you.
GP surgery review: latchford-medical-centre
Title: Friendly attentive staff
Rating: 5 out of 5
Visited: December 2022
Really impressed with the level of care I have received. Did an e-consult and had a telephone triage & prescription by the next day. When I needed further attention I did an e-consult and had an appointment within 48hrs. Staff very friendly and didn't rush me out the door like other GPs have. Really happy to be their patient.
GP surgery review: latchford-medical-centre
Title: Superb service
Rating: 5 out of 5
Visited: December 2022
All staff from reception to GP are extremely efficient. Promt service . Always a caring attitude. Nothing too much trouble. Always a phone call after appointment. The surgery works well with the chemist providing efficiency.
GP surgery review: latchford-medical-centre
Title: Thoroughly impressed
Rating: 5 out of 5
Visited: November 2022
Both myself and my daughter are brand new patients to this practice and I am extremely impressed by how great our experience has been so far. From the Receptionist to the Nurses and Dr's everyone we have dealt with has been professional, knowledgeable and kind. A completely different experience to my previous Dr's. I wouldn't hesitate to recommend this practice to anybody.