janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: north-end-medical-centre
Title: Everyone there is lovely and very professional
Rating: 5 out of 5
Visited: May 2023
I have been in 2 occasions and the service has been unremarkable. Reception is kind and helpful and they have seen me always very promptly, the have managed to answer all my queries very efficiently and they are extremely professional.
 The doctors were on time to see me on both occasions despite of them fitting me in their busy day to see me. I have seen 3 doctors so far and they all have been lovely.  The Doctor spoke to me on the phone and had a gut feeling she needed to see me, and managed to see me in 15 min after the call! She diagnosed me with middle ear infection after the drops I was taking for otitis were not working enough, and I cannot thank her enough to save me from something that could have got much worse without her help
Overall is a extremely positive experience and I cannot be happier to have joined this amazing practice.
GP surgery review: north-end-medical-centre
Title: Exceptional End to End Service
Rating: 5 out of 5
Visited: April 2023
I was called in today because of the cancellation to have a small scar removed from my face. I was only referred last Thursday but as I say because of the cancellation they phoned me and asked me if I wanted to come in today. I’ve never been to this medical centre, but it was exceptional, the receptionist was lovely and helpful and the doctor and his assistant were also excellent in explaining everything to me and then carrying out the procedure very very effectively and speedily. I was in and out within 15/20 minutes. Thank you all!
GP surgery review: north-end-medical-centre
Title: Very professional and attentive practice
Rating: 5 out of 5
Visited: April 2023
Very professional practice with excellent communication services with patients. Very scrupolous doctors that take care of your health 360 degrees and make the right referrals when needed. I highly recommend it.
GP surgery review: north-end-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
They are very attentive and quick to order necessary tests and make referrals. I think they are exceptional in the service they provide.
GP surgery review: north-end-medical-centre
Title: Absolutely bad
Rating: 1 out of 5
Visited: December 2022
Used to be a great practice. 
After reorganisation became disgrace. 
Medically unqualified receptionists deciding our faith. Whether we deserve to see doctor today or not at all. 
Website not responsive.  Irrelevant questions. Very little space to express one's problem. 
That's just for starters.
GP surgery review: north-end-medical-centre
Title: Very disappointed
Rating: 2 out of 5
Visited: December 2022
I don’t like give reviews in general, specially when are bad.

I’m a patient of this practice for 7/8 years. I never felt very happy, always something was going on, negative and positive too.

Unfortunately I can’t list all the issues I faced here and only thinking it makes me very annoyed.

About this last experience. I’m on 1st stage of hypertension (for several years and I’m 33 now), I never requested my tablets prescription at this practice because often I’m going in my country and a cardiologist visits me. I always mention my situation but looks it was never report.

It’s almost a week my blood pressure peaks very high, so I request a diuretic or at least something it could help to lower the pressure. It was denied, is not in my repeat prescription, but after I explained (via chat…) the situation a practitioner requested for me a visit after 2 days.

On 1/12 I checked with a HCA the pressure and she noticed it was bit to high for someone on treatment.
After the report, she told me to request at reception the prescription.

At the reception a woman (visibly annoyed) told me no prescription was on my name. I explained, I was visited a minute before (she even checked me in), but nothing changed for her and she was talking to me like I was wasting her time.
Very polite, I re-explain what happened and that I need something to help my situation. Again very annoyed she told me to book an appointment with a doctor for the prescription and she booked me for the 4/12, Sunday, and when I asked her how is it possible she concluded “Yes, Sunday from 10:30”.

Now, on my NHS app that appointment doesn’t exist, I’m calling to ask explanations but no one is reaching the phone (I moved home few months ago on the opposite end of the city), and if I’m checking online they’re close Saturdays/Sundays.

After this I’ll change once and for all practitioner.
GP surgery review: north-end-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: November 2022
This feedback refers to a member of the reception team rather than a doctor. Spoke to one of the receptionists today regarding a referral from my doctor. The young lady I spoke to was extremely helpful. I was impressed with the way in which she handled the call, as she offered her help with a friendly yet professional courtesy and furthermore resolved my queries without having to book me a telephone appointment with the doctor. A big thank you to that young lady.
GP surgery review: north-end-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Great access to doctor through econsult, it was almost immediate!
Also when my son was ill, we had very quick response from the GP on the telephone and seen within hours.
GP surgery review: north-end-medical-centre
Title: Considerate and efficient
Rating: 5 out of 5
Visited: June 2022
This practice was always very polite and helpful when I used them, though I think some of the reception staff (who I am sure are extremely busy) could be a little less abrupt with patients.

There was also one occasion where a receptionist was apparently incorrect about opening hours for emergency appointments, but in my experience this was a one-off.

Having said that, I think the way the practice dealt with my partner when she was having an extremely hard time and came in to see a doctor at short notice suffering from what turned out to be stress and exhaustion was exemplary.

The receptionist was very polite and understanding despite dealing with someone who frankly at that time was venting their frustrations at her.

She clearly understood that the person in front of her needed to see someone urgently and the practice arranged for her to see a GP within half an hour or so, I think.

The doctor himself was then also very understanding and helpful. We couldn't have asked for more.

The above is the reason I wanted to pass on a favourable review, and while I cannot mention people by name, can I pass on our thanks to the doctor and receptionist in question. By the same token I'd like to pass on my apologies to the receptionist for the way she was spoken to.

I'm sure people may have different experiences depending on how much demand the practice is experiencing from time to time, but I'd absolutely want somewhere like the North End Medical Centre near where I'd live!

- a resident of Hammersmith and Fulham for 5 years
GP surgery review: north-end-medical-centre
Title: Beyond Disappointed
Rating: 1 out of 5
Visited: June 2022
I have been a patient at this practice for 20+ years ever since I was a kid & the whole surgery was amazing which is why I stayed on as an adult, in recent years however, it has really started to go down hill. I left the country for 5 years & when I returned I signed back up as it was the only surgery in the area that I trusted, I now wish I had gone with a different surgery when I returned as many others suggested to me due to the fact this surgery is now useless.
You can never get an appointment, when you do manage to get an appointment, its phone appointments only, they leave you sat around all day waiting for the call meaning it interferes with work/any other daily plans & my last phone appointment, the GP didnt even call me. 
I understand since Covid came around its been very busy for all health care professionals however to leave me sat around all day waiting for the call, without any updates during the day is appauling.
The call was about my medication & my mental health(which has been 100x worse recently & the GP knew this), it is hard enough for me to take phone calls at the best of times even with family due to my anxiety, so to be sat around waiting all day really didnt help. The same evening I then went on to have a breakdown where I made some attempts to end my own life.
I had received a text the same day (10/06) after the surgery closed stating that the GP would call me the following Monday (13/06) as she didnt get time to call me for my original appointment. Long story short she didnt call me back on the Monday & my meds never got sorted. When mentioned to the surgery manager, she looked on the system & told my carer that 2 calls was made on the 16/06 which was a lie & I have the proof as I never clear my call log. When told I was home that whole week due to the fact I'd had a breakdown the week before as my panic attacks kept me in the house for a good few weeks both before & after, the surgery manager just defended her practitioner which I understand but to not believe the your patients at all is disgusting. 
Then theres the receptionists. I understand for some people a job is just a job, but the receptionists in this GP are beyond disrespectful. Working with public you should at least have some sort of basic manners, clearly this surgery just do not care who greets/deals with their patients. I can honestly say there are 2 receptionists at this surgery (Im not too sure on their names-they're both male) who every time myself or family/friends have been in the surgery have been very extreamly helpful & courteous, the rest of the receptionists come across as extreamly arrogant, unhelpful & are clearly only their for their paycheck. 
The one positive I will say is that all the nurses are lovely. They're helpful, very polite & are the only positive about this whole practice. 
It is a shame as this has always been my family GP since age 3/4, I have now had enough & im taking the advice given to me & moving on to another local surgery.
GP surgery review: park-medical-centre
Title: 5 Stars!!!
Rating: 5 out of 5
Visited: December 2023
Met with a member of the pharmacy team about blood pressure readings at a hugely convenient evening appointment. He was so attentive and interested and took lots of  to explain things.. After that and out of the blue he began  asking about cholesterol levels and family history etc.. and although I’m already on statins he said he wanted to further investigations and referred me for more intensive tests …

 I was blown that someone took so much patients and time talking and listening and I felt he was genuinely interested in my well being and I wasn’t being just processed as quickly as possible … I cannot recommend this guy enough…
GP surgery review: park-medical-centre
Title: Helpful service
Rating: 4 out of 5
Visited: December 2023
My GP practice is very helpful. I had an appointment for blood tests. My GP  had requested a 7 day blood pressure reading but my BP monitor broke down. My GP was willing to lend me a BP monitor for this period. Thank you so much.
GP surgery review: park-medical-centre
Title: A Model Practice
Rating: 5 out of 5
Visited: December 2023
I have been fortunate to have been under the wing of Park Medical Centre for over a decade. The last couple of years have been particularly difficult for me. My most recent experiences with the practice regarding my health and well being over the past few months have been exceptional. I have not had to wait for an appointment, be that face to face or by telephone. The reception team have a friendly, curteous demeanor and are well knowledged and well organized. The Doctors here are good listeners and always make me feel at ease when talking with them. They have been very good at assessing and explaining my condition and treatment options. I feel involved and confident in the treatment and care they provide and grateful for their ability to arrange these things for me. In terms of a Tripadvisor rating I would give a 5 star recommendation.
GP surgery review: park-medical-centre
Title: Medication review
Rating: 5 out of 5
Visited: November 2023
Very helpful conversation with the pharmacist today. He had very detailed knowledge of various blood tests done recently and gave me a reassuring explanation of their meaning.
GP surgery review: park-medical-centre
Title: Efficient practice
Rating: 5 out of 5
Visited: October 2023
I know many people say they are having difficulties with NHS, booking appointments, getting a diagnosis etc.
My experience has been very positive. Good response from Park Medical staff and efficebcy dealing wuth things.
GP surgery review: park-medical-centre
Title: Really going downhill
Rating: 2 out of 5
Visited: October 2023
Some not all of the reception and admin team are really running this practice into the ground. I sent an email on 6/9/23 ago asking for a simple admin request which I was advised would need a GP appointment to action. When I emailed back querying why I would need to waste a GP appointment that could be given to someone who is actually sick for a simple admin request I received a rude one line response back from a receptionist stating that 'we do not provide medical advice, arrange appointments or request letters from the GP via email (my request was for none of the above I simply wanted a incorrect recode of a diagnosis removed from my record). Whats the point of having an admin team if they can't action an admin request and you have to book with a GP? I called this morning at 8am spent an hour holding and couldn't get through to book an appointment and eventually gave up. I called back this afternoon and wanted to book a routine appointment for my admin request as well as check for possible thrush and was told you need to fill out a patches request for admin and that there are no appointments to see the GP today. I advised it wasn't urgent so didn't need an appointment today was just trying to book a routine appointment and advised my internet was down and unable to access patches and was calling as per your website advice on how to book if you cannot access patches which states - To request a routine appointment in the next 14 days:
complete a PATCHs on-line request. By providing some brief information we can book you an appropriate appointment in the next 2 weeks.
if you find it difficult to use the internet please phone us on, 02087417471 Monday to Friday from 8am to 6.30pm. 
I was advised you don't book routine appointments so why does it say you do on your website? I was then told by the same receptionist to go to the pharmacy and ask for thrush medication I advised that I think I may have thrush not confirmed and that is why I would like to book to see a GP and have a swab I'm not going to just go to a pharmacy ask for and pay for medication for something that I may or may not have. She then passed me over to the secretary where I had to repeat myself again who then offered for me to come to the surgery to get a urine pot as I advised her urine samples don't check for thrush ( I know this as I work for a GP) so what would be the point of a urine sample? She then offered me a remote appointment @ the hub at Richford gate  which I did declined as I'd like to see my own GP. I don't appreciate being fobbed of with incorrect medical advice from a receptionist/secretary who clearly isn't medically trained and only because I know what I'm talking about was I then offered an hub appointment it's not acceptable in general practice. Also not every medical issue needs an on the day appointment routine appointment booking should be an option to all patients. As a patient for over 30 years highly am I'm highly disappointed with todays experience.
GP surgery review: park-medical-centre
Title: Wonderful practice
Rating: 5 out of 5
Visited: October 2023
The staff listen carefully to your symptoms and always provide excellent care. Appointments are always easy to get and if you are in urgent need for some help they will make sure that they go above and beyond to assist you. All staff are friendly and kind.
GP surgery review: park-medical-centre
Title: Best Surgery
Rating: 5 out of 5
Visited: October 2023
Always so professional and caring. Very thorough and go above and beyond. The staff are amazing and make you feel listened to on every occasion.
GP surgery review: park-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: October 2023
I have been using Park Medical since me and my family moved into the area and I have been delighted with their service.  Like all practices they are busy and you may need to wait at times but they are always patient and diligent and they provide an excellent service.
GP surgery review: park-medical-centre
Title: Exceptional Team
Rating: 5 out of 5
Visited: October 2023
Park Medical never fail to give us an exceptional level of care, and consistently make the extra effort to see issues all the way thru. From the reception to the medical team and the pharmacy, we feel very lucky to be in their care.
GP surgery review: richford-gate-medical-centre
Title: Absurdly patronising receptionist.
Rating: 3 out of 5
Visited: October 2023
Normally I would never leave a review of a GP surgery, I understand it is complicated and underfunded and we are lucky to have the NHS we do. Richford Gate has been excellent and I generally find it to be an efficient surgery with excellent doctors. However, there is a receptionist there that is so rude it is almost amusing. Calling on the morning of 9th Oct 2023 at 08:15, after the usual tutting preamble and condescending tone while I explained my issue, I was told to 'send a nice and polite email' to the prescriptions address and they might be able to help me, when she reiterated the 'nice and polite' requirement I felt compelled to remind her say I was not a child with all due respect would prefer not to be patronised. I have been on the receiving end of her inquisitorial and suspicious line of questioning before and assume that the numerous reviews that mention a 'very rude receptionist' are all about the same person. It is such a shame. I am sure it is a stressful and often thankless job, but there is more than an inkling that this particular individual really enjoys the power she can wield over callers that may well be in distress.
GP surgery review: richford-gate-medical-centre
Title: Very professional
Rating: 5 out of 5
Visited: August 2023
As an 85 year old in a quandary as to whether I should go on holiday in 6 days time as I had an unexpected symptom, the Doctor was very knowledgeable about the symptom and explained the timescale of possible treatment. It therefore provided me with the relevant information with which to make my decision. Post Cript I am going on holiday!
GP surgery review: richford-gate-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
I am extremely happy with my appointment today. The practice pharmacist was well informed and able to answer and reassure me with every question I asked. I have been a patient here for 40 years. Happy.
GP surgery review: richford-gate-medical-centre
Title: Always have a good experience
Rating: 5 out of 5
Visited: March 2023
Today I saw one of the practice pharmacists she was very friendly and smiley which which was lovely. Clinically she was very knowledgeable and was able to answer all my questions.
GP surgery review: richford-gate-medical-centre
Title: Never failed me yet
Rating: 5 out of 5
Visited: January 2023
Really good practice which I've used for a number of years. Always willing to go the extra mile. Cannot fault them.
GP surgery review: richford-gate-medical-centre
Title: Richford Gate has proved supportive and efficient
Rating: 5 out of 5
Visited: October 2022
Recently we have had to make a lot of calls on Richford Gate Medical practice. The response has been supportive, helpful and efficient, including reception/admin, doctors, nurses and prescriptions team.  Therefore we would like to place on record our sincere thanks and appreciation to everyone in our trying times - also for flu and Covid jabs
GP surgery review: richford-gate-medical-centre
Title: Lovely practice
Rating: 5 out of 5
Visited: October 2022
Visited today for the first time. What a breath of fresh air. Every single individual I met encountered polite, friendly and helpful.
GP surgery review: richford-gate-medical-centre
Title: Wonderful practice
Rating: 5 out of 5
Visited: July 2022
I have been with this surgery for over 40 years. All my family have been patients and we love this practice. I have various health issues and the doctors, health practitioners and support staff have always been helpful and supportive. Even with all the current pressures I feel supported, consulted and well informed about my physical  and mental health. The surgery always seem to be on top of my conditions and the treatmens. A GP rang to tell me today how improved my condition is and to congratulate me. I can't  think about one negative thing to say. Thank You to all at Richford Gate.
GP surgery review: richford-gate-medical-centre
Title: Practical approach for medical care
Rating: 5 out of 5
Visited: June 2022
Had left a written claim for a persisting problem I had been experiencing. I was contacted the morning of the submission and was requested to visit the GP as necessary. The diagnosis was aligned exactly with what nhs website said, and as a precaution issued the medication. 

Overall the experience was a breeze. In a highly populated city of London, I would say the process was very clear and executed perfectly.

1. Check NHS website
2. If no self resolution, create online or phone claim 
3. Recieve call and or recommendation of resolution.
4. Visit GP
GP surgery review: richford-gate-medical-centre
Title: Fantastic GP Practice
Rating: 5 out of 5
Visited: February 2022
Richford Gate Medical Centre never cease to amaze me. 

Even under immense pressure the team at Richford Gate are working tirelessly to provide a good service to patients. I have found them to be very efficient at diagnosis and providing treatment. 

It remains beyond me who would criticise the NHS as every time I have dealt with Richford Gate you have all been utterly brilliant.

Thank you all so much again.
GP surgery review: the-bush-doctors
Title: Head of Reception
Rating: 5 out of 5
Visited: November 2023
Visited the practice with my daughter. The service received was excellent. The changes that were made to make this service as it was today is much appreciated. Keep up these very high standards
GP surgery review: the-bush-doctors
Title: Excellent service and care
Rating: 4 out of 5
Visited: October 2023
I was really impressed by the service offered by Bush Doctors when I was ill with a post Covid sinus infection last week. I called at 8am and they were amazing at quickly organising an appointment for me that same day in the morning and also the following day when my symptoms showed the infection had turned bacterial and I needed antibiotics urgently. I saw a very competent and excellent Advanced Nurse Practitioner. The treatment advice/prescriptions/information she gave me on both days I saw her was very good and all helped me make a swift recovery. Thank you so much Bush Doctors for your superb service and making me well again!
GP surgery review: the-bush-doctors
Title: Attention to detail, going the extra mile.
Rating: 5 out of 5
Visited: March 2023
From registering, they have catered to my needs, going the extra mile and showing attention to detail.
Always can see a Doctor same day, if not a call from the Doctor.
Very Impressive