janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-health-centre
Title: Impossible to book an appointment
Rating: 1 out of 5
Visited: April 2022
After having been gaslighted over the phone and sent to the health visitor, whom sent me back to the GP my appointment got cancelled 20 minutes before the scheduled time. When I called back to rebook I waited 30 minutes to be told to call back at 8 am on the morning. Will change GP ASAP.
GP surgery review: the-health-centre
Title: Update on a feedback
Rating: 3 out of 5
Visited: April 2022
Just an update on my one star review. I managed to speak to another receptionist and she was helpful and booked my appointments. I got contacted by the practice manager to apologise for this. Happy to give it another try with an open mind.
GP surgery review: the-surgery---48-mulgrave-road
Title: Great people, kind and helpful
Rating: 5 out of 5
Visited: November 2023
Mulgrave road surgery has an amazing team of staff, right from the warm-welcoming reception team to their wonderful and amazing nursing team. Their nursing team is simply awesome, they always go beyond their call of duty and provide utmost care for the wellbeing of the patients. Would certainly recommend Mulgrave road surgery to all my friends and family.
GP surgery review: the-surgery---48-mulgrave-road
Title: Wonderful practice
Rating: 5 out of 5
Visited: October 2023
I’ve had to attend regular appointments with my mother since my father died. I’ve been impressed by the way the reception team and doctors have looked after her. Caring, friendly and so helpful trying to fit her in for appointments.
GP surgery review: the-surgery---48-mulgrave-road
Title: Rapid response from GP
Rating: 5 out of 5
Visited: May 2023
My wife visited the surgery to try to arrange a telephone appointment with one of the Doctors. The doctor called me at home 5 minutes after the request was made. 
The doctor was professional and empathic to my needs and she sent a prescription directly to my nominated pharmacy. I was extremely happy with the service I received.
GP surgery review: the-surgery---48-mulgrave-road
Title: Good practice
Rating: 5 out of 5
Visited: April 2023
Reception always professional and helpful.
Dr are professional and provide a professional and caring service. Always able to get an appointment on the day.
GP surgery review: the-surgery---48-mulgrave-road
Title: Dire
Rating: 1 out of 5
Visited: April 2023
The GPs are (mostly) pretty good. When you finally get to see them. However, it's almost impossible to get an appointment and you can waste 20 minutes every day trying to get one. 

There are never any appointments available through online booking. When you call for an appointment, you listen to an inane 60 second message about how busy they are and that you can book an appointment online. See previous sentence - it's straight out of Kafka. 

When you finally get to "press 1 for an appointment" you find out that they're "exceptionally busy" (as are, probably, lots of the people wasting time calling you) and that you're number 20. in the queue. That's if you call at 0829. 

I used the call back function recently (sounded like a good idea). Just don't. They called me back at 1030 "I got a message to call you. Yes, I'd like an appointment. Oh no, we don't have any left. Call back tomorrow". 

It's truly dire. The "S" in NHS no longer exists. You pay for a "service" and, in truth, its heavily rationed by opaque and ineffective processes installed by incompetent managers. I know the NHS has excess demand. And I'm mostly happy to wait for 7-10 for an appointment to see a GP (if it's an important not urgent matter). That is, if they would let me book one... 

Truly dire.
GP surgery review: the-surgery---48-mulgrave-road
Title: Excellent care from Dr's & nurses
Rating: 5 out of 5
Visited: March 2023
Both my late wife and l have relied on the practice for many years  and have always been happy with the care.
GP surgery review: the-surgery---48-mulgrave-road
Title: Excellent doctor's surgery
Rating: 5 out of 5
Visited: December 2022
Very happy with the service and help from the surgery, from the receptionists, nurses and the Doctors, it is usually possible to get an appointment the same day if you try at 8.30am, no complaints at all.
GP surgery review: the-surgery---48-mulgrave-road
Title: Very happy with the service
Rating: 5 out of 5
Visited: December 2022
I have been registered with the Practice for over 30 years and have been fortunate not to have needed to visit very often.  Recently when I had a check up and needed further tests these were arranged promptly and results were posted quickly. I found this very reassuring.  Despite all the current bad publicity about the NHS  I am happy to say my experience has been very positive.  Thank you.
GP surgery review: the-surgery---48-mulgrave-road
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
This practice has given me all the help and support and attention when I needed it over the past 15 years. My Doctor is just great, thank you.
GP surgery review: the-surgery---48-mulgrave-road
Title: Not easy to contact
Rating: 2 out of 5
Visited: December 2022
GP phone is always on the queue. Several times in different times of the day I had to hang up phone. Very hard to get to see a doctor or discuss/request repeat prescription over the phone. Receptionists are not trained and not very helpful. Doctors are excellent if you can get through to them.
GP surgery review: benhill-&-belmont-practice
Title: Misinformation given and very poor service
Rating: 1 out of 5
Visited: June 2023
Telephone staff gives misinformation about the timing after checking in the system so I had to go through again the booking process and they don’t care about it. very poor service by the staff not showing interest on the patients concern.
GP surgery review: benhill-&-belmont-practice
Title: Poor practice, poor bedside manner
Rating: 1 out of 5
Visited: April 2023
This GP has very rude staff. Called regarding an issue with my foot, in which a concerning growth was getting larger and was accompanied by pain. Eventually the GP arranged a phone appointment (inappropriate as you need to visually inspect the affected area). Was told to send images to the doctor via a snail address that was alledgly on their website which it was not. Called again to get the email only to be given an incorrect email. Doctor asked me to remind them in case they forget in 2 weeks time. Very dismissive. I would not recommend this GP.
GP surgery review: benhill-&-belmont-practice
Title: Great Experience
Rating: 5 out of 5
Visited: January 2023
I am a new patient, and have had a great experience so far. I reported a health concern on Jan 4th, within 3 weeks I have had blood tests, follow up appointment in person, and a referral to a hospital appointment. The GP in person appointment lasted over 20 mins, and the doctor listened to a few different concerns. Highly recommend.
GP surgery review: benhill-&-belmont-practice
Title: Being ignore resulting to call 111 for help
Rating: 1 out of 5
Visited: October 2022
Very disappointing experience after the phone appointment. Doctor was showing No patient and care. GP didn’t follow up and help.

Appointment on Wed asking help for hurted arm and swelling finger, photos sent on Wed & Thu with no reply. Called GP on Fri morning and being ask to call after 2 pm and try if there are space afternoon. Pain extended to hand and cannot sleep whole nights of Thu and Fri.
Eventually, as recommended by pharmacy, called 111 for help, and kindly arranged face to face appointment on Sunday for appropriated prescription and help by another GP.
GP surgery review: benhill-&-belmont-practice
Title: Excellent Practice, Great Staff
Rating: 5 out of 5
Visited: January 2022
My family and I have been patients at this practice for many years and all members of staff that we have encountered have been friendly, helpful and professional. Whatever I have contacted them about they have always made every effort to do all they can to help.
I had an issue today that was really not straightforward which was dealt with so well that I felt it really was about time that I left a review for the practice.
Keep up the good work, we are lucky to have you.
GP surgery review: cheam-family-practice
Title: Excellent Receptionist
Rating: 5 out of 5
Visited: September 2023
I cannot praise the receptionist who dealt with my call highly enough, she was efficient friendly and helpful.
GP surgery review: cheam-family-practice
Title: Great Practice
Rating: 5 out of 5
Visited: August 2023
I just wanted to express my gratitude and say thank you to Cheam Family Practice Parkside Branch for promptly fitting me in to see the duty GP, Monday 21 August, at very short notice. I was also moved by the sympathy and kindness of the receptionists in particular. The medication prescribed seemed to do the trick with no side effects whatsoever and I appear to have fully recovered. Many thanks again!
GP surgery review: cheam-family-practice
Title: Exceptional patient service
Rating: 5 out of 5
Visited: July 2023
The staff on reception are very professional and friendly. The GPs and practice nurse that I’ve experienced over the years have been knowledgable, thorough and caring. I want to thank them for doing such a great job in sometimes difficult circumstances. They are an example of how a good GP practice should be run.
GP surgery review: cheam-family-practice
Title: Excellent Care
Rating: 5 out of 5
Visited: May 2023
The GP I saw at my appointment was really excellent. She treated me with such kindness care and professionalism.  I am so grateful to be a patient at this surgery.
GP surgery review: cheam-family-practice
Title: Staff are Excellent
Rating: 5 out of 5
Visited: October 2022
Most staff, medical and admin, give very good  customer service which makes them pleasant to deal with. I believe there has been a significant improvement with regard to receptionists. Medical staff are very competent, thorough and caring. Accessibility with serious matters has been good. Ring back telephone system very helpful. 

I believe patients should have 1 assigned GP. I wouldn't expect to always see them but definitely for long term health issues and serious short term problems. This allows a rapport to develop and GPs to know a patients history and changes in conditions. It would also give GPs a feedback loop for treatments, ownership and, I believe, job satisfaction; as it would be less "production line".
GP surgery review: cheam-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Finally found a surgery that listens and acts on issues, very happy with every staff member I have had contact with.
GP surgery review: cheam-family-practice
Title: Nice practice
Rating: 5 out of 5
Visited: September 2022
The dr was brilliant, listened and I didn’t feel rushed. The practice decor needs an overhaul, the reception is ropey and it would have been nice to have been welcomed by the receptionist, but was totally ignored by her.
GP surgery review: cheam-family-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: July 2022
I rang this morning and was greeted by a really helpful receptionist that booked me with the GP most appropriate for my needs. The doctor that I saw was extremely helpful, informative and reassuring. He gave me the time to ask questions and addressed all my concerns. We are so lucky to have such a great practice. Thank you everyone at Cheam Family Practice
GP surgery review: cheam-family-practice
Title: Poor Quality Service
Rating: 1 out of 5
Visited: July 2022
I have been with this practice for a while, wanted to move but nowhere else is taking patients on. Waiting a month for a ten minute phone conversation is not really acceptable. Regular mistakes in sharing documentation, arranging follow ups, always locums who are difficult to deal with and unsympathetic. End up being forced to go private for any decent care, which isn't an option to a massive portion of the population.
GP surgery review: cheam-family-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2022
I cannot fault this practice.  If you have a medical matter which needs to be dealt with you can ring up on the day and get seen or ask for a telephone call. You can be seen at either branch Gander Green or Cheam. If not urgent you can book an appointment in the future.  You may have to wait 4 to 6 weeks but if its not urgent it's fine.   The receptionists are excellent and extremely helpful as are the Drs at this practice.  Husband and I have been patients for years and feel lucky that we have such a good practice.  A lot of people I know are not so lucky.  Even during the pandemic service was excellent.  Thank you.
GP surgery review: cheam-gp-centre
Title: Not so good
Rating: 3 out of 5
Visited: April 2023
Both my warfarin nurses are brilliant. However they all keep leaving! Another last month. It would appear that the management haven't got a clue what they are doing. I have been making regular visits for 6 years and it has declined during this time. Judging by the reviews, it can only point to bad & incompetent management.
GP surgery review: cheam-gp-centre
Title: In reply to your answer
Rating: 2 out of 5
Visited: March 2023
I left feed back to say that with only 2 people in front of me I was in a queue for one and half hrs. In the reply it says no one is in a queue longer than 15 mins. I took a screenshot of the call I made and showing  I was in a queue for one and a half hrs. There was no message giving me an option to get a call back.
GP surgery review: cheam-gp-centre
Title: Trying to get though
Rating: 2 out of 5
Visited: March 2023
Always a nightmare to actually get through.  For an appointment I actually rang over 100 times just to get through to the surgery and then was on hold before even speaking to anyone. Today I needed to call to see if a referral had been sent to the hospital under the 2 week rule. I was number 2 in the queue and held on for one and a half hrs before hanging up with out actually speaking to some one. Surely it didn’t take that long to actually only speak to 2 other patients. It comes to something when I need to actually take a day of work just to be able to call the doctors!!
GP surgery review: cheam-gp-centre
Title: Terrible  practice
Rating: 1 out of 5
Visited: December 2022
Spent 2hrs ringing  surgery twice on different  occasions  to be left hanging  on line rung same number using house phone got through  in 20 minutes  spoke to doctor got no help asked for a certificate  doctor  obviously  hadn't  read notes from hospital  wrote something  completely  different  on certificate  doctor rung me for phoned appointment  it rung once then cut off  doctor never tried again  rang again on phone  for 1hr service is awful avoid used to be great  surgery sad
GP surgery review: cheam-gp-centre
Title: Terrible service
Rating: 1 out of 5
Visited: November 2022
They couldn't register me for 6 weeks with a gp. I really needed to see a doctor but they kept saying that we register you in a few day. But it still didn't happen.
GP surgery review: cheam-gp-centre
Title: Out of hours GP
Rating: 5 out of 5
Visited: November 2022
All staff and Dr we seen was amazing! Got my little girls temp and heart rate down and gave up medication. They made us feel at ease and I can’t thank them enuf. Saved me hours of waiting at a&e as that is what I would have needed to do if they had not have been there to help. I can not thank the dr and staff enuf.
GP surgery review: cheam-gp-centre
Title: Absolute useless
Rating: 1 out of 5
Visited: October 2022
Went to see doctors could not get through on the phone. Very ill. Took a urine sample prescribed antibiotics asked for another sample given on the 11th. Not heard anything since was taken into hospital treated booked in for an operation released on 14tth all details sent to this surgery waiting for a call still nothing. Today's the 18th nothing at all could have lost my life in the meantime except fo the great hospital treatment. No faith at all in this practice if I could would move but under the hospital. Dire service they do not respond.
George Bailey
GP surgery review: cheam-gp-centre
Title: GP Bad Experience
Rating: 1 out of 5
Visited: September 2022
I have had many good experiences at this surgery but this morning I felt totally shocked with the doctors attitude.  He made me feel as though I was wasting his time and said I should have made multiple appointments even though the issues were all to do with the same foot.  These problems I have had for a long time and have avoided going to a GP but I felt they may get worse and eventually got round to making an appointment.  After this experience, I wish I had not bothered as I felt highly stressed and disappointed when I left the surgery.  Experiences like this is possibly a reason some people avoid going to the doctors.  It was not as though the issues were time consuming as I was only in there for around 6 minutes and all he did is rush me.
GP surgery review: cheam-gp-centre
Title: Lovely gp who listens to his patients
Rating: 5 out of 5
Visited: August 2022
Dr prem every visit no matter what issue is kind caring and he listen to you and then  he will check every thing bloods issues and physical and mental health he treat you holistically real asset to this health centre .
GP surgery review: cheam-gp-centre
Title: Great Doctor
Rating: 5 out of 5
Visited: August 2022
Yes it’s super hard to get through for an appointment and yes you start with a telephone call with doctor in first instance. However today after my call I was seen face to face within an hour . Examined with full history taken and lots of tests ordered to follow up with another face to face appointment. Always treated with respect and dignity and feel listened too. I do feel safe with my GP has great values towards patients and I’d say loves the job.
GP surgery review: james-o'riordan-medical-centre
Title: Superb Practice
Rating: 5 out of 5
Visited: July 2023
What can I say!  They are a great team and very thorough.  I have recently been told I have high blood pressure and high chloresterol.  They have provided a brilliant service with phone and face to face appointments.  No hesitation, straight in.

I would not change my doctors for love nor money lol
GP surgery review: james-o'riordan-medical-centre
Title: No appointments !
Rating: 1 out of 5
Visited: June 2023
3rd day running of phoning the surgery and waiting 20 minutes to speak to a receptionist to try to get a routine appointment in the future to be told everyday there are none available to book. I was offered a hub appt which I cannot make unfortunately. I would just like a future bookable appt surely this not too much to ask. I feel frustrated and extremely let down I cannot call every day and wait for ages to get through as I work full time, just to be told to keep calling back, but they don't know when the appts will be put on the schedule its ridiculous.
GP surgery review: james-o'riordan-medical-centre
Title: Test results
Rating: 4 out of 5
Visited: June 2023
Once I finally managed to get an appointment it was great. But it did take me a couple of weeks to get an appointment. Life,work,commitments and even just forgetting the time sometimes didn't work to a specific time slot. But got there in the end.
GP surgery review: james-o'riordan-medical-centre
Title: Lovely practice
Rating: 5 out of 5
Visited: June 2023
Had an emergency appointment on Monday evening - from booking the appt to being seen I was treated so well.  I was in pain and the staff were so kind and helpful. Thank you all - every time I have had to use your services I have been impressed. Thanks for all your hard work.
GP surgery review: james-o'riordan-medical-centre
Title: Impossible To Speak to Anyone
Rating: 1 out of 5
Visited: March 2023
Unable to book and appointment online, have spent over an hour waiting for someone to answer the phone to book an appointment. If you visit the surgery in person they REFUSEd to give you an appointment for any date in the future
GP surgery review: james-o'riordan-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: March 2023
We recently moved to Sutton. We are happy that they responded to our urgent calls regarding our baby's high fever  and gave  appoinment within 2 hours during weekend. Doctors and other staff members are friendly and dedicated.
GP surgery review: chessington-park-surgery
Title: Worst practice I've ever been registered with
Rating: 1 out of 5
Visited: June 2023
I am extremely upset with the way I was treated by my own surgery when I needed it to be there for me and support me. I am supposed to have my blood test done on a specific day of the month and upon speaking to the surgery in advance, I was explained that I can pop in on the day, explain the situation, and get squeezed in between appointments in the morning. I ended up popping in on the day, and upon explaining the situation to the receptionist and what 
I was told on the phone two days ago, I was shouted at and made to feel like I am no one and my health and this blood test is not important. In addition, the receptionist was super agressive and rude towards me, and that upset me very much. I have been waiting for months to be able to get this test done and when I was finally able to, after almost six months, I was spoken rudely and yelled at in front of other patients, being told that I am in the wrong and eventually the person at reception storming off to the back of the front desk. This whole situation made me feel very upset and humiliated, especially because other patients behind me had to hear all about my health problems and the way I was talked to, which made me feel extremely uncomfortable. The quality of this surgery has massively dropped since I first registered six years ago. It seems to have gone downhill in the recent years, and it only gets worse and worse with every experinece I seem to have. Waiting months to book me in for something, and then when I am finally booked in, to be treated with complete carelessness. I say if you want to be treated with dignity and respect, then you certainly need to avoid this surgery.
GP surgery review: chessington-park-surgery
Title: Great practice!
Rating: 5 out of 5
Visited: October 2022
Despite the receptionist being totally unhelpful, the doctors and the rest of the staff are absolutely amazing! Helpful and knowledgable. Even with stressed out me, the level of compassion and patience from the GP I spoke today restored my faith in the medical profession!
GP surgery review: chessington-park-surgery
Title: Amazing GP’s
Rating: 5 out of 5
Visited: August 2022
My doctor is honestly amazing! Treats me like a person rather than just a patient. Easy to talk to, thorough and most importantly - Kind! Also, surgery has loads of parking which is a bonus!
GP surgery review: claremont-medical-centre
Title: Very good service
Rating: 4 out of 5
Visited: September 2023
I received a booking for my combined covid and flu jab weeks before friends at other practices. When I attended all of the staff were very friendly and the process was very efficient. Gold star.
GP surgery review: claremont-medical-centre
Title: Lovely practice
Rating: 5 out of 5
Visited: October 2022
Just come to the end of 12 weeks counselling which has been so helpful..very grateful to have received..
GP surgery review: claremont-medical-centre
Title: Reassured by clear plan
Rating: 5 out of 5
Visited: September 2022
I came in to review my blood test results after two periods of dizzy type symptoms and was able to discuss different aspects of this, and ask several questions that were on my mind. While the GP was extremely pleasant,  she was clear both in her approach and advice and together we made a sensible plan for the next 3 months. I very much appreciated this approach.
GP surgery review: claremont-medical-centre
Title: Lovely practice
Rating: 5 out of 5
Visited: September 2022
Have had some health issues lately needing blood tests..physio appointment..scans..face to face and telephone doc appointments and everyone I've dealt with at Claremont from receptionists to docs are friendly caring professionals..glad to be with this lovely practice..thank you.