janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-panton-practice
Title: Rude receptionists
Rating: 1 out of 5
Visited: October 2022
I have just had a receptionist be rude to me. I am a full time social worker and carer for my elderly mother who has dementia and is bed bound.
I have been asking for a meds review for over 2 weeks because my mother was on steroids and she cannot swallow the medication she takes without it being crushed which is not ideal.
Today was booked for the review and I missed the call twice because I am working.  I  politely emailed the practice to ask for a call back after 12.30pm. Nothing.  
So I called and the receptionist told me it has passed over to the AC team? Who???? When I asked when they would call I was told to check their diary???
When I pointed out that the AC don't know my Mum I was chastised for daring to miss 2 calls from the GP.  Whilst being patronised that I should understand the AC team know what they are doing.
When I stated that I have waited for over two weeks for this appointment specifically with a GP that knows my Mum I was reminded again I missed 2 calls. 
When asked for more direct action rather than just speaking to the receptionist,  my response was you are the messenger and you are not being clear. In the receptionists expert opinion I could go to a private GP thereby overlooking the fact that I want a GP that knows my mum?????  I have been with this practice for years with very little gap and brought my Mum to it years ago. 
Therefore the current lack of service is upsetting.  The rudeness of the reception staff and their ignorance is upsetting and this is not the first time. The E consult does not work and the practice does not have the wit to have a dedicated staff to deal with people who walk in to fill out an econsult and keep everyone waiting whilst listening to the details of their medical problems. Rude, inefficient and ignorant.  Your front of house is letting you down. Lest we forget I am trying to get a service for a vulnerable elderly person that is now bed bound. Reading the other reviews left here suggests my experience is sadly not unique.
GP surgery review: christchurch-medical-practice
Title: Will leave as soon as I can get another doctor
Rating: 1 out of 5
Visited: October 2023
Cannot get an appointment!!! Filed out econsult form on a Monday and took ten days to receive a call when I was at work, the. A text saying sorry they missed me for my appointment (this was first contact ) and for me to try again if I still wanted to speak to someone, called and cannot get through. Decided to go through Bupa and got a video call with a GP the same day and a referral to a consultant. When in pain you cannot   Wait 10 days to speak to someone it’s terrible service and I will leave the practice as soon as I can. I’ve paid into the NHS all my life and cannot even speak to a doctor
GP surgery review: christchurch-medical-practice
Title: Very poor response to old patient.
Rating: 1 out of 5
Visited: October 2023
I have a severe chest infection, breathing difficulties and green sputim. I am normally a very fit man, cycling at least 100 miles weekly. This chest infection has inflicted my health dramatically. I need a GP appointment but negligence this computer system is madness.
I certainly don't remember being asked about this new computer system. Very poor patient care and service. May I remind you that you are paid by the NHS to provide an acceptable service to your patients.
GP surgery review: christchurch-medical-practice
Title: Total lack of communication
Rating: 1 out of 5
Visited: July 2023
It would appear there is no way patients are able to speak to anyone only via E consult ! Having put in an E consult  some 3/4 weeks ago I am still waiting for a resolution. Referral to hospital incorrectly submitted , I wouldnt have known had I not spoken to the hospital could have been waiting indefinitely for an appointment 
On contacting the surgery you are not allowed to speak to the doctor : the secretaries; the practise manager , in fact the patients have no redress at all 
No one appears to be bothered , no one comes back to you 
Does the practise manager care what is going on ? Clearly no when you read the reviews 
Such a shame , it used to be a well run surgery
GP surgery review: christchurch-medical-practice
Title: Dreadful communication
Rating: 1 out of 5
Visited: July 2023
Have cause to have contacted gp several times in last few months.  Each time has left me in tears.  When you finally reach a gp or nurse they are fine but trying to get some response when you are ill, scared or desperate is completely soul destroying.  Once my current problem is solved I will definitely endeavour to change practices.
GP surgery review: christchurch-medical-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: May 2023
Tried to ring to speak to some on advice of a paramedic but that is not possible, directs you to e consult which takes up to 3 days to get a response. There are options to complete e consult over the phone or another option to speak to a person but these are constantly engaged.  Its almost like patients are an inconvenience. Appalling service and would not recommend to anyone.  Taking steps to move to another surgery
GP surgery review: christchurch-medical-practice
Title: Caring practice
Rating: 5 out of 5
Visited: May 2023
We have been patients of the Barn Surgery for over 30 years.  As far as we are concerned, the treatment we have received has been first class from all the receptionists, phone amswerers, blood testers,practise nurses, doctors and all the back room staff.  Ofcourse like everyone else there have been one or two slip ups but as far as we are concerned we ate very happy, contented patients, very grateful to Christchurch Medical Practice.
GP surgery review: christchurch-medical-practice
Title: Dreadful
Rating: 1 out of 5
Visited: April 2023
Orchard surgery used to be great not now
New system a joke it's all very well seeing a nurse but no  Doctor's why the system is a shambles.
I feel very let down try to book a appointment on line waste of time as for phoning be prepared for a long wait.
GP surgery review: christchurch-medical-practice
Title: Cannot phone to get appointment
Rating: 1 out of 5
Visited: April 2023
You cannot get an appointment, you have to do an econsult form on the website ,which takes forever ,with irrelevant questions ,only then to get a message to say someone will contact you in 2 days .this surgery is virtually non existent, receptionist is bolshy,rude.i havnt been able to have a face to face consultation since 2019 and as regards to telephone appointments  you only speak to a nurse ,who then says There are no appointments to see a doctor,its completely  in excetable and patients  are suffering.i do not see why you have to tell the receptionist  what is wrong with you for her to decide who you see ,or receive a call from .bring back the appointment system where you can book a day and time ,not sitting around waiting for a call at sometime that day .I would not recommend Christchurch medical practise to anyone and know many patients feel frustrated  .
GP surgery review: christchurch-medical-practice
Title: Can’t get appointment or Cant answer the phone always busy
Rating: 1 out of 5
Visited: January 2023
I been trying for weeks to get appointment I ring at 8 every morning line busy week day. And found out people are waiting out 7.30 at the dr’s surgery for appointment. It’s wrong people waiting outside to get appointment. I need to see a dr in so much pain..can’t book appointment they said no. They said ring at 8 you got no chance!!! Too many people are registered now. Why can’t I ring up and getting though. Used to be a good dr if you can see the dr!!!!!!
GP surgery review: christchurch-medical-practice
Title: Extremely rude receptionist
Rating: 1 out of 5
Visited: December 2022
After trying unsuccessfully from 8:30am  to get through to the surgery, E consult advised to contact 111. Call back from surgery arranged. Rang at 3pm to find out when my call would be and after listening to a repetitive message demanding we treat the staff with respect the woman I then spoke to did exactly the opposite to me  from the moment she spoke. Very upset and my son still hasn’t been contacted. This sadly is not the first bad experience so will be looking to change practice.
GP surgery review: farmhouse-surgery
Title: Extremely caring
Rating: 5 out of 5
Visited: December 2023
The whole experience was seamless 
Despite being extremely busy in a Friday late afternoon 
I was given an appointment immediately,the receptionist was polite/kind  and efficient. 
 The Gp did not rush me , listened,was  caring was knowledgable . Offered me follow up  if I needed it 
Cannot fault the service and would recommend anyone to this family friendly service
GP surgery review: highcliffe-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: December 2023
Poor level of service from the reception who were unable to offer an appointment within a week and suggested A&E!
GP surgery review: highcliffe-medical-centre
Title: Appointments
Rating: 1 out of 5
Visited: October 2023
It is no longer possible to book an appointment online. 
I telephoned Highcliffe Medical Centre, Dorset today and waited for one and a half hours to be called back at 11.45. I was told I could not be given an appointment but had to call back at 8.30 tomorrow or visit the surgery at 8.00 am tomorrow and I would be given one then. I told the receptionist that my husband has just had a hip replacement and to visit at 8.00 or call at 8.30 is very difficult for me at present. She said she was still unable to help…..
GP surgery review: highcliffe-medical-centre
Title: listening,courteous and professional
Rating: 5 out of 5
Visited: June 2023
The fraility team assessed both my wife and myself and we were given very good help and advice. Pamela was prescribed Ensure because her weight had dropped very considerably and has now gained over 4 lbs.
GP surgery review: highcliffe-medical-centre
Title: Providing a fabulous service to our community
Rating: 5 out of 5
Visited: March 2023
Good Morning,

I just wanted to drop you a note to say thank you. I know people don’t always say it enough sometimes. 

I haven’t had cause to use the doctors for several years and have been to see you or spoken to the one of your lovely doctors 3 times in the last couple of weeks for three separate things. 

Each time you have managed to squeeze me in for an appointment, which I have appreciated knowing how stretched you all are. Everyone I have spoken to including reception has shown me great kindness, care, taken the time to listen to me and most importantly reassure me about my various aliments. 

In particular, I met Nurse Claire on Friday. She was lovely and took the time to explain what was going on and to reassure me. 

Everyone is so busy these day and I just wanted to say thank you, you are all providing a fabulous service to our community.
GP surgery review: highcliffe-medical-centre
Title: Superb support
Rating: 5 out of 5
Visited: January 2023
Rang with an urgent request to speak to a Dr. Receptionist helpful and professional. Dr called back within 40 mins and asked to see me a couple of hours later. Dr thorough, reassuring and highly professional. Referred me directly to Bournemouth hospital for tests. Bournemouth hospital also v thorough. We hear terribly concerning issues re healthcare in the news but Highcliffe Surgery are excellent and we are v lucky to be patients there, cannot fault any of the staff, professional and committed. Thank you for your continued commitment to patients during this v difficult time when the demands upon you all are immense.
GP surgery review: highcliffe-medical-centre
Title: Main Reception experienced and supportive
Rating: 5 out of 5
Visited: January 2023
Very experienced, informed, and supportive reception staff. Helped with a prescription and swiftly resolved it by issuing another. The reception staff was engaging, kind, and thoughtful.
GP surgery review: highcliffe-medical-centre
Title: Outstanding patient care
Rating: 5 out of 5
Visited: November 2022
I had a severe back pain before I had to travel to Sudan for work. I called the surgery in the morning and had an appointment with a student GP who explored all causes and symptoms- he then referred me to you and affirmed the student's assessment. The GP then prescribed two medications which were made available 15 minutes later in the pharmacy. I followed all the prescriptions and the on-line videos of recovery from the specific back pain. I am now fully fit again and very appreciative of the care I received
GP surgery review: highcliffe-medical-centre
Title: Difficult to get through on the phone.
Rating: 2 out of 5
Visited: November 2022
Difficult to get through on the phone on hold for over an hour. Unable to get son in for flu vaccine and no date given for when vaccine is coming back in. Given news over the phone (post covid) of life long illness and was made to feel I was being unreasonable by asking for a face to face appointment.
GP surgery review: highcliffe-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
Wonderful Staff and Doctors. Put me at ease and talk me through my health problems and what treatments are available forme.
GP surgery review: highcliffe-medical-centre
Title: Very poor attitude of reception staff
Rating: 1 out of 5
Visited: June 2022
Your review:  Tried to book an appointment, explained that I was rushed into hospital 2 weeks ago and was concerned that I had not heard anything ! I was given an appointment for 3 weeks time ! well let’s hope I can make it. 45 minute wait on telephone and then spoke to one of the most rudest person I ever come across. I will be changing my doctors
Please avoid this surgery if your ill.
GP surgery review: stour-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: January 2024
My husband and I moved to Christchurch from Tonbridge. Kent in 2015 and registered with this practice. We have been delighted with the service provided. 
My husband had a scare with prostrate cancer 2 years ago but was promptly referred and treated in spite of restrictions with Covid.
I have type 2 diabetes and have had annual reviews and been monitored continuously. It has been far superior to what we have experienced before.
We are also able to get appointments to speak to the Doctor or see them quickly.
We are very grateful to the Surgery for the services they provide.
Paul and Vasantha Sizeland
GP surgery review: stour-surgery
Title: Amazing
Rating: 5 out of 5
Visited: October 2023
I have just completed 3 months of twice weekly visits to Stour Road Surgery with the Practice Nurses. Over this period, I saw 5 nurses and each one was so caring, attentive, pleasant, professional and re-assuring at each visit. I’m happy to say I have been ‘signed off’! Thank you so much for all your kindness. Regards Angela
GP surgery review: stour-surgery
Title: Good annual review
Rating: 5 out of 5
Visited: May 2023
I came for my annual medication review. I was seen promptly and the nurse was so warm and friendly, patiently listening to my concerns and giving me all the information I asked for. Yet again you’ve done brilliantly Stour surgery.
GP surgery review: stour-surgery
Title: Great care
Rating: 5 out of 5
Visited: June 2022
:  I was so impressed today I rang in, the receptionist was patient and helpful, the nurse rang me back promptly and gave me an appointment to see her this morning. the nurse was welcoming, thoughtful and caring taking all my concerns seriously and taking trouble to explain things. Thank you Stour Surgery!
GP surgery review: stour-surgery
Title: Cannot praise highly enough
Rating: 5 out of 5
Visited: February 2022
I have found this practice to be exceptional in every way. Professional, approachable and always available when needed.
In these challenging times they cannot do enough for you and fill you with confidence and care. Well done to all at “Stour”
GP surgery review: the-barcellos-family-practice
Title: Excellent service
Rating: 5 out of 5
Visited: December 2023
Following a series of problems at my previous GP surgery, I decided it was time to change my GP. I had no great expectations, having put up with the deficiencies of my previous practice for far too long. The level of service at Barcellos practice has been excellent: 
•	Transfer from previous GP was quick and efficient – no 
         problems with repeat prescriptions
•	Obtained a face-to face appointment within a week (allowing 
         for the Christmas bank holidays)
•	First class consultation which was thorough, informed and 
        caring.
I only wish I had transferred sooner. Aside from the actual treatment, it creates peace of mind to know that the surgery provides an all-round quality service.
GP surgery review: the-barcellos-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
I have had to change my GP surgery after many years of being our family GP. I could never see a doctor, constant feeling that every aspect of the practice had gone down hill i was reluctant to try another practice incase this was the same everywhere. Best thing I ever did. This practice gets 10 out of 10. They have taken time to listen, advise , care and smile. When will the powers that be understand this is the best way to make the nhs run well.
GP surgery review: the-barcellos-family-practice
Title: Great service
Rating: 5 out of 5
Visited: January 2023
I phoned the surgery and requested a phone consultation and 1 hour later the Doctor called me, he then spent sufficient time with me to understand my needs, As I needed to attend the hospital the Doctor arranged the same and called me back 30 minutes later with a timed appointment.
Three days after the above I attended the hospital and after a small procedure was on my way home within 40 minutes.
With so much going on within the health service I must say a big thank you to the Barcellos practice for the speed that I was dealt with by the receptionist, the Doctor and the follow up at the hospital following his diagnosis.
GP surgery review: the-barcellos-family-practice
Title: No contact!
Rating: 3 out of 5
Visited: July 2022
Despite ongoing problems with my knee and heel I haven't heard a word from the practice since I went for an x-ray on the 24 August. This is very poor, at least I would expect a phone call to follow up on my x-ray, but no, nothing. It is now the 09 October and I wait in vain. I thought this surgery was better than this.
GP surgery review: the-barcellos-family-practice
Title: Appointment Time Keeping
Rating: 3 out of 5
Visited: June 2022
I arrived at the surgery for a routine asthma appointment at 9.10am.
Watching at least 6 people go in before me, I checked on my appointment and by now the time after 9.35am and I thought I had been forgotten. When I said I had to leave at reception a nurse came running out, I hadn't seen her collecting any patients from reception before hand so I'm not sure of the reason for delay. There was no apology for her being late so I left without having the asthma check. Not great.
GP surgery review: the-barcellos-family-practice
Title: Appointments are a problem
Rating: 3 out of 5
Visited: May 2022
I had a telephone appointment for the 23rd of May, this was then duplicated by the practice with an in person appointment for the 16th May I pointed this out to the practice and they cancelled the one for the 16th. 

On the 23rd I waited at home with my home phone and mobile next to me and my computer turned on with the notes we were supposed to discuss. The appointment was for 08.30 and I was ready and waiting at 08.10 just in case the call was early. 

At 11.00 hrs I tried to call the surgery but gave up after a wait of some minutes. at 11.32 while driving my wife into Poole for a dental appointment my mobile went as I was driving my wife answered it after maybe 20 seconds and the caller had already rung off. We then received a test from the surgery sating sorry we have not been able to reach you this morning please rebook your appointment

When we got home I rang the surgery and was eventually offered a telephone appointment  for 13.00 hrs on the 26th May. I said fine so long as the call would be within a reasonable time of 13.00 hrs the answer I got was we don't do specific times that will be sometime between 13.00hrs and when we close which would be between 17.30 and 18.30 depending on which of the surgeries were doing the call. I was unable to accept this as it seemed like it 
would be another waste of time and politely explained this to the person on the phone.

I am not questioning the skills or dedication of the medical team which I believe to be very good but just the way appointments are handled.
GP surgery review: the-verwood-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: December 2022
I am so impressed with the care and attention I have received from this practice in the last month, after two blood tests and a follow up appointment with a doctor. I was offered an appointment which clashed with school bus pick up. The surgery jiggled around some appointments to fit in with my family needs and phoned me back to confirm on the same day. The doctor I saw (new to me) was brilliant in person too. Thank you so much.
GP surgery review: west-moors-village-surgery
Title: Rude and dismissive attitude
Rating: 1 out of 5
Visited: November 2022
After being with this surgery(from when they had a surgery in Three legged cross) since 2007, I finally have registered with another Drs and I am glad for it! The straw that broke the camel's back, as I was driving through the village today, I decided to pop into the surgery to make a routine appt for my child.  I was not listened to by reception, was told to ring in the next day for an emergency appt(tried to explain it wasn't, but was talked over) and go to the chemist and see if they could help.  I had tried to explain my circumstances but was talked over.  I mumbled a thank you, walked out and literally drove to another surgery and registered there and then.  Had enough of the terribly condescening and dismissive attitude that I would say 75% of the staff have there.  I should have left when they left Three Legged cross!
GP surgery review: west-moors-village-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
I have always found this surgery very helpful. I have always been signposted to the right person and they soon get the problem sorted out. Routine appointment times tend to be 2-3 weeks but if you have a problem that needs sorting fast then they will telephone you the same day.
GP surgery review: ammonite-health-partnership
Title: website
Rating: 3 out of 5
Visited: December 2023
website could benefit from having e-mail contact details so healthcare professionals can communicate in this way rather than taking up valuable phone time for both parties
GP surgery review: ammonite-health-partnership
Title: Awful econsult service
Rating: 2 out of 5
Visited: November 2023
Spent ages trying to fill out econsult. Received a text message stating I would get a callback. No call was made!
GP surgery review: ammonite-health-partnership
Title: Excellent service
Rating: 5 out of 5
Visited: October 2023
I completed an e-consult first thing and a GP called me within a couple of hours to discuss my concerns.  He was kind, patient and really helpful.  He made some suggestions which he talked through with me,  and my situation was swiftly resolved.  Absolutely excellent service.