janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: holmwood-corner-surgery
Title: Poor Online booking system
Rating: 3 out of 5
Visited: March 2023
Earlier today, I contacted Holmwood Corner Surgery to schedule an appointment with a GP. However, I was informed by the receptionist that the only way to book an appointment was by completing the online form. Unfortunately, this new system requires patients to answer a series of questions related to various illnesses, including some that may not be relevant to them, such as sexual health-related questions that are not appropriate for children, or questions that include medical terminology not easily understood by everyone.

This process can be particularly difficult for individuals with busy schedules, limited computer literacy, or serious illnesses. Regrettably, some members of the staff have been unhelpful and even impolite, refusing to provide appointments unless patients complete the online form, even when they are dealing with a terminal illness.

It is unjust to penalise patients in this manner.
As a developed country, it is imperative to offer high-quality healthcare services to all patients, including compassionate and understanding receptionists.
GP surgery review: holmwood-corner-surgery
Title: The best practice in New Malden
Rating: 5 out of 5
Visited: February 2023
My Mother came to visit and unfortunately became unwell. I phoned the doctor and spoke to the Business Manager who registered my mother as a temporary patient. We completed a series of questions and she was booked promptly to see a GP on the same day. The GP we saw was so lovely, she examined my mum and treated her with kindness. All round excellent service received from Holmwood Corner. Thank you so much for the kindness you showed my mother.
GP surgery review: holmwood-corner-surgery
Title: Complicated website
Rating: 5 out of 5
Visited: November 2022
The old system of booking appointments etc was very easy. The econsulting website is not very user friendly, and probably puts a lot of people off. Everything else about the practice is excellent.
GP surgery review: holmwood-corner-surgery
Title: New Triage system is not fit for purpose
Rating: 2 out of 5
Visited: October 2022
Practice had a simple app based appointment booking service, or phone in system that worked - to add to great Dr services.
Now it's been replaced with an un-workable triage NHS outsourced algo based piece of software, that wastes your time only to tell you it can't triage you. Ultimately sending you into a loop of doom wasting time. The end result, you ain't see a Dr in time and it'll simply put pressure on an overloaded A&E department, who will then tell you to see your GP, rightly so! See the doom loop? Any NHS beuaracrats seeing this? Your Drs and nurses are great, your managers and systems need a reboot of efficiency over red tape nonsense. The patient first remember??
GP surgery review: holmwood-corner-surgery
Title: New system
Rating: 3 out of 5
Visited: September 2022
had appt last wed 7 sept dr said they would send prescription to chemist, i go to chemist they have not got it, so have to wait till monday to phone surgery, no 11 in line so try to do their online form(we are both in our 70's and not computer savvy at all )however i somehow managed to fill in the form only to get a message at the end to say someone would get back to me buy thursday. i think this new system is really frustrating instead of making things easier it seems to take more time and is making reception a lot more work i am not surprised the ladies on reception are seeming a little rude sometimes.
GP surgery review: holmwood-corner-surgery
Title: Great med/nurses - reception needs better people skills
Rating: 5 out of 5
Visited: August 2022
Medical staff: Doctors are great! I personally love my Dr very much. She is always professional, caring, looking for the best option for you, listens to what you have to say and shows that she cares. Finally found someone that seems to care and does her best possible.
Nurses are also very good. Both nurses I saw were concerned that procedures would be carried out appropriately and gently.

Reception: Not going to mention names here. Only 1 or 2 from reception staff tried to be nice. To be fair, I've seen a couple patients be rude to them for no reason, and that is not right. However, that doesn't mean that reception staff should feel entitled to dismiss us or most of the time seem like they are ready to fight you on whatever matter if needed. I think the new eConsult system might take the pressure off of them. We'll see. Last time I had to enquire something from one of them, they were quick to dismiss me - I had to gently explain what I meant in more details until they realised at the end that it made sense, but they still wouldn't acknowledge me.

New eConsult system is not ideal, but it works. After I learned how to use it (by myself), I can now ask for appointments and administrative support with docs. I don't think it is super user friendly though. Could be worse - but when I picture an old person trying to request for an appt, I can see how they'd have some trouble. Bottom line: it works for now and is useful to reduce pressure on staff.

All in all, great GP.
GP surgery review: holmwood-corner-surgery
Title: Flawed system, rude receptionist
Rating: 1 out of 5
Visited: August 2022
Just got home in tears (postnatal hormones!). I was booked for my postnatal check up so I arranged childcare for my newborn baby and when I arrived, my appointment was not on the system. I spoke with the receptionist and explained that the doctor himself had booked my appointment when he'd seen my baby for his 6 week check up. She was so rude and made it seem like I'd made the whole thing up  - my baby hadn't been seen by the doctor I'd named (please excuse my baby brain not remembering the right doctor's name!) but by a different doctor and there was no appointment in my name. No double checking or anything, told me to go home and book another one through the system. 
I come home very upset, only to receive a text from the surgery informing me I'd missed my 20 minute appointment!
GP surgery review: holmwood-corner-surgery
Title: New appointment system terrible
Rating: 1 out of 5
Visited: June 2022
Impossible to book a routine appointment with the nurse without completing several pages of irrelevant questions.
Completely impersonal service, I would prefer to call and talk to a human being to book an appointment.  I feel sorry for the receptionists who must be spending all day talking patients through the new system and being unable to just discuss dates and book as previously.
GP surgery review: holmwood-corner-surgery
Title: Poor practice
Rating: 1 out of 5
Visited: May 2022
Almost impossible to get an appointment to see anyone. Receptionists response to any questions is NO. Unhelpful. Unfriendly. using the website is a nightmare and almost impossible to navigate. All I want to do is to see the person I regularly see for my condition not be at the beck and call of some badly designed computer program. Frustrating, at best is my experience. Absolutely hopeless is a better description.
GP surgery review: manor-drive-medical-centre
Title: Great medical practice.
Rating: 5 out of 5
Visited: October 2022
My dad is with Manor Drive, I’ve recently contacted them about his health.
All of the staff have been so kind and helpful. They have been very quick to sort things out for me. It’s such a relief that there are amazing people out there to respond to the needs of our ageing population.
Thank you so much Manor Drive and your linked services.
GP surgery review: manor-drive-medical-centre
Title: Excellent support from Practice Nurse
Rating: 5 out of 5
Visited: August 2022
Following a procedure a week ago to have a lump removed from my ear by Kingston Hospital, I needed to visit the practice nurse to have the wound checked and redressed. The nurse discovered that the supposedly dissolvable sutures in fact needed to be removed. This has immediately resolved the pain and discomfort I had experienced all week. We are fortunate to have such skilled staff at the Manor Drive Surgery.
GP surgery review: manor-drive-medical-centre
Title: Pain free blood test!
Rating: 5 out of 5
Visited: February 2022
I visited this morning for a blood test. I was surprised at how completely painless and quick the process was the signed of a skilled nurse who put me at ease! I would definitely recommend if you need to have any tests done :-)
GP surgery review: manor-drive-medical-centre
Title: Over and Above Normal Expectations
Rating: 5 out of 5
Visited: January 2022
This review of my personal experience is a reflection of the enormous effort put in by the whole Practice from the beginning of Covid to the present day. During this time measures were put in place to ensure patient safety without loss of services and this was achieved. There could have been a temptation to dissuade attendance, but this was not so indeed, there was an increased desire and empathy to help people and give them confidence that their care was still the fundamental priority. Moreover, the kindness and cheerful disposition offered at that first point of contact in the little booth reception set up in the entrance made such an impact and such a difference. I get the impression the experience has helped the practice readdress certain methods and procedures to promote even greater efficiency as the Covid threat eased. This is the essence of quality reached by continuous improvement. Well done everybody, your sterling efforts have not gone unnoticed and I encourage you to continue to strive toward a Centre of Excellence.
GP surgery review: manor-drive-medical-centre
Title: Blood test
Rating: 5 out of 5
Visited: January 2022
Very convenient to be able to have my blood test here. Thank you for offering this service. I was seen on time and by a very nice lady
GP surgery review: balham-park-surgery
Title: Quality deteriorated significantly over the years
Rating: 1 out of 5
Visited: October 2022
Firstly, they still haven't brought back ability to book  GP appointments online. Or flue vaccinations for over 65s. A disgrace - for a busy household managing multiple health conditions to not be able to book online in this day and age is unfathomable. It seems like an intentional attempt to put up barriers to access services.
GP surgery review: balham-park-surgery
Title: Thank you and don't change
Rating: 5 out of 5
Visited: September 2022
I do not write reviews but feel compelled to on this occasion.
Last week I found myself in a state and just turned up at the surgery. I was met with compassion and kindness, and felt very looked after and cared for. I have been with the Balham Park for a long time and for me the professionalism and compassion I received reflects my experience of the surgery over 30 years. 
Thank you and don't change. It is a wonderful surgery
GP surgery review: balham-park-surgery
Title: Outstanding practice
Rating: 5 out of 5
Visited: July 2022
Having recently signed on with this practice I would like to leave a review. Specifically I would like to thank all the team for their exceptional service, care and positive attitude during another wave of covid, which must be very challenging.  The breadth of services offered, the excellent customer service and organisation is so good to experience.  Feel exceptionally lucky to be in the catchment area for this outstanding practice.
GP surgery review: thurleigh-road-practice
Title: Don't bother phoning usless you have an hour
Rating: 2 out of 5
Visited: April 2023
The automated service is terrible. You wait for 30 - 50 mins before they pick up. And the recorded message send me around the bend "your call is important to us" - well if it was, please pick up. The doctors and nurses are great - once you have made the impossible appointment.
GP surgery review: thurleigh-road-practice
Title: Greatly improved service
Rating: 5 out of 5
Visited: March 2023
New computer system recently installed has made making an appointment amazingly easy. This morning I left a message for blood testing and by 10 am I had collected my forms and this afternoon had bloods taken at St John’s Health Centre. Impressive and hugely improved service for which I am grateful and thankful
GP surgery review: thurleigh-road-practice
Title: Recent experiences of Thurleigh Rd Practice.
Rating: 5 out of 5
Visited: March 2023
I have always found this practice helpful and efficient.  Over the past six months or so I have used them a lot more  than before and have been extremely pleased with the services I have received.  I have been contacted and seen quickly and treatment plans have been swiftly instigated.
I would recommend them.
I have also been  very impressed with St George's.
GP surgery review: thurleigh-road-practice
Title: Bad management
Rating: 1 out of 5
Visited: January 2023
No follow ups, no possibility to book the same GP even tough they are supposed to be managing your condition. Tel triage appointments are a joke - they book you in for 3 pm and they call you at 10 am so you are most likely to miss their call. When they do that they leave a message to call back to rebook a telephone appointment. The GPs don't seem to be working at all - the list of GPs on their website isn't updated much. Who is the manager of the practice? Where do you complain? I've been their patient for 20 years and so are my parents and my partner. We've never been this disappointed by the poor admin and medical service at this practice.
GP surgery review: thurleigh-road-practice
Title: It's the worst GP practice for me so far!
Rating: 1 out of 5
Visited: January 2023
There was no live queue

When I tried to give a call to book an appointment at 7:30 am, I waited for ages and had no answer

Then I went to reception to book an appointment on Monday, and she booked only a phone call for Friday even though I was breathing heavily with difficulties and had a severe chest pain, no empathy at all and the lady at the reception let me suffer until Friday

I waited patiently until Friday my phone call appointment which was booked at 3:10 pm with one practitioner lady. She sent me a voicemail at 2:41 pm saying that she tried to call me a couple of times and I need to rebook it. If the appointment has been booked at 3:10 pm I am expecting it at 3:10 pm and not 2:41 pm. And why I'm supposed to do it now? Wait for another 5 days for a phone call, when I need a face-to-face appointment to check what's going on with my chest pain.
20.01.2023
Niginakhon Absalyamova
GP surgery review: thurleigh-road-practice
Title: Very bad practice
Rating: 1 out of 5
Visited: November 2022
I can't describe how bad, slow and unprofessional the administration of this practice is. I have been asking their Patient Services Administrator since 30th November 2022 to complete a "healthcare practitioner’s questionnaire" form for me (standard procedure according to my private health insurance), paid for this service as requested, and still waiting for them to complete my request. Their excuses are: "we lost your original email" (sent twice), "I added a note and we will contact you shortly" (still waiting), and "we are busy; you need to wait.." (still waiting).
GP surgery review: thurleigh-road-practice
Title: reception staff
Rating: 3 out of 5
Visited: September 2022
While I greatly value the medical professionals; I had very negative experience with the reception staff; very rude and impatient, talking over the patient before I finished to formulate my enquire. Very upsetting and uncomfortable.
GP surgery review: colliers-wood-surgery
Title: rudest receptionist in the world
Rating: 1 out of 5
Visited: December 2022
i was contacted by the surgery regarding an appointment for my partner
the receptionist kept talking even when i tried to reply to her!! i said her information was incorrect and she said she was not going to argue and hung up!!

very bad attitude, very rude and very unproffesional
avoid at all costs
GP surgery review: colliers-wood-surgery
Title: Very good practise
Rating: 5 out of 5
Visited: November 2022
Was seen when needed we to be seen and the doctors are very thorough with trying to find the diagnosis
GP surgery review: colliers-wood-surgery
Title: Quick service
Rating: 4 out of 5
Visited: October 2022
Quick , friendly and efficient GP. Good experience  of having my flue jab done . I have been with this surgery for a long time and would not change to another one .
GP surgery review: colliers-wood-surgery
Title: Flu Vaccination
Rating: 5 out of 5
Visited: October 2022
I received a reminder letter from NHS that my Flu Vaccination was due.  Rang Surgery and was given an appointment within a couple of days.  Vaccine administered by one of the Doctors and, as I rarely visit the surgery, I appreciated the personal contact.
GP surgery review: colliers-wood-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
I have been with the practice for many years and wouldn’t leave to go anywhere else. The standards are so high the experience from the reception to the Doctors are so clam and very fast. The Doctors are so understanding and know what to do when you present them with something. Thank you to all the Doctors there Great practice x
GP surgery review: colliers-wood-surgery
Title: Very good service
Rating: 5 out of 5
Visited: October 2022
Went for a flu jab, everything happened on time and with both skill and courtesy. A good experience all round.
GP surgery review: colliers-wood-surgery
Title: Ok practise
Rating: 4 out of 5
Visited: October 2022
Ok good experience. On time could be improved by reopening Lavender fields surgery. Not as convienient to get to like Lavender fields.
GP surgery review: colliers-wood-surgery
Title: Flu jab
Rating: 4 out of 5
Visited: October 2022
Was seen on time and when I asked the GP was happy to explain what I should do if I had any reaction.
Would have been useful to have the booster at the same time
GP surgery review: colliers-wood-surgery
Title: Vacine
Rating: 5 out of 5
Visited: September 2022
very good service little waiting time efficient and polite staff the nurse very attentive thank you very much
GP surgery review: colliers-wood-surgery
Title: Unprofessional
Rating: 1 out of 5
Visited: July 2022
Reception staff continue to be rude and act as if the have your life and care in their hands. They are re not medically trained and clearly have no customer service or patient care experience. 
They have access to personal information but yet refuse to give their name when you want to raise a complaint. The practice manager fails to contact patients when complained are raised neither does he take it seriously. I have no confidence in the service the receptionist provide. 

They talk openly about patients when they put the phone down sometimes in a deregulatory manner.

Lack of empathy, professionalism and compliance with GDPR to name a few are some of my concerns.


Using the “you are being rude so will cut you off” as an excuse is not acceptable. If I ask for the name of a member of staff who has accessed my data, I should be provided with it.

I will be escalating this as this is not the first time and clearly they do not take it seriously.

There is a culture of poor behaviour at this surgery.

The GP’s themselves are wonderful, but the receptionist are letting the team down.

I do not want to mention names but there is only one member of reception who displays the positive behaviours expected from someone Ian such a position of trust.

Please speak to your front of house team.
GP surgery review: wimbledon-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: February 2022
Since moving to this area, and joining this practice, I can definitely say this is one of the better GP practices that I have been registered with compared to my last 2 registered practices.  they do actually care, follow up. Administration is very busy but when not under morning booking pressure I have always found they are very helpful
GP surgery review: selsdon-park-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: June 2023
All staff alike are friendly and efficient, appointments usually available and I have been seen in a timely manner both booking the appointment and waiting in the surgery.
GP surgery review: selsdon-park-medical-practice
Title: An amazing practice
Rating: 5 out of 5
Visited: June 2023
Nothing is ever too much trouble at this practice.  The receptionists, nurses,doctors,nurse practitioner etc are amazing and what a comfort it is to us to know they are there.
GP surgery review: selsdon-park-medical-practice
Title: Great practice
Rating: 4 out of 5
Visited: June 2023
Very satisfied, my queries were answered well and I have confidence in the GP
I had an appointment that was convenient and easy to book
GP surgery review: selsdon-park-medical-practice
Title: All depends on seeing the right nurse or doctor
Rating: 5 out of 5
Visited: June 2023
Went to see a nurse about something urgent and was very happy with her service and time and knowledge about a perticular problem.
GP surgery review: selsdon-park-medical-practice
Title: Excellent practice in every way
Rating: 5 out of 5
Visited: June 2023
I have been with this practice for many years, i have always got a appointment when needed.
I would recommend all the service i receive from the reception ,nurses, doctors cannot fault this surgery,  i have watched it grow throughout the years.
One word excellent.
GP surgery review: selsdon-park-medical-practice
Title: the best
Rating: 5 out of 5
Visited: June 2023
everyone at the surgery from reception to consultations are pretty outstanding in my view never feel rushed and go out of theirway to listen and try to accommodate patients views
feel very lucky to have spmp as my surgery
GP surgery review: selsdon-park-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
The staffs and doctors are very keen and respected to the patients sometimes the receptionist are not very kind on the phone, they don't let you speak and it's very frustrating
GP surgery review: selsdon-park-medical-practice
Title: Good experience
Rating: 5 out of 5
Visited: June 2023
The information that I received from the nurse was extremely helpful, she also demonstrated how to use the new medication, that the hospital consultant had told her to issue. Extremely Grateful for all her help.
GP surgery review: selsdon-park-medical-practice
Title: Recent visit
Rating: 5 out of 5
Visited: June 2023
I was seen on time. The doctor was familiar with my medical background and handled the consultation very efficiently and knowledgeabley. I had complete confidence in his diagnosis.
GP surgery review: selsdon-park-medical-practice
Title: Very good practice
Rating: 5 out of 5
Visited: June 2023
Doctor was very attentive and was very helpfull with my treatment and medication and I would recommend anyone to register with this surgery
GP surgery review: hampton-hill-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
My appointment was on time, very brief and to the point.  I was referred appropriately and advised very professionally and sensibly.
GP surgery review: hampton-hill-medical-centre
Title: My Review
Rating: 5 out of 5
Visited: October 2023
The lady who did my my ECG was very patient she explained to me the procedure . She asked for assistance to help me on th table. She varied out the procedure very professionally.
GP surgery review: hampton-hill-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: October 2023
My appointment was on the telephone
about statins but was given the opportunity to discuss other matters relating to medication which was very informative
GP surgery review: hampton-hill-medical-centre
Title: Great doctors
Rating: 5 out of 5
Visited: October 2023
I was always told my cholesterol was high but the doctor explained to me how it is worked out and I was very pleased to find that it is not high.
GP surgery review: hampton-hill-medical-centre
Title: Blood Test
Rating: 4 out of 5
Visited: October 2023
I came for a blood test which I have to have every 3 months. As usual I was nervous as I do not like needles . The lady who did the test was very reassuring and we chatted. She made it an easier experience for me.