janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: chiswick-health-practice
Title: Exceptionally kind, knowledgeable and caring Practice
Rating: 5 out of 5
Visited: August 2022
From the reception staff to administrative queries and all of clinicians I have encountered to date have all been exceptional. The General practitioner that primarily has been responsible for my care has shown nothing but warmth, provided information, empowered mean to make decisions about appropriate treatments for me, has taken time to explain the various options and now I have absolutely no hesitation in trusting/respecting her opinions  when it comes to my son.  An absolute fantastic team who are always willing to go the extra mile. Everyone is always quick to be critical  and complain but I feel exceptionally fortunate to have found them as a practice that’s why  I’ve left a review.  I would absolutely recommend them to anyone looking for a practice in the Chiswick  area.
GP surgery review: chiswick-health-practice
Title: Ordering a repeat prescription
Rating: 2 out of 5
Visited: June 2022
I am attempting to order a repeat prescription and find that the website and system to order has changed radically. I have had to reinstall my password and now find that I need to add a mobile number which the practice does not have. I do not use a smart phone. How does one order online without a smart phone? The old system worked well. Why change it?
GP surgery review: chiswick-health-practice
Title: Excellent care
Rating: 5 out of 5
Visited: May 2022
I only have good things to say about the care I have received from the team at this GP practice. From the receptionist and nurses to the GP who has been looking after me - the care, knowledge and professionalism is outstanding. They go above and beyond to support and explain treatment options. They must have hundreds of patients and be extremely busy but I have been treated like I’m the only one. It’s impressive and I am very grateful. Thank you.
GP surgery review: glebe-street-surgery
Title: Receptionist bedside manner non existent
Rating: 1 out of 5
Visited: October 2023
Incredible disappointing service. You only ever call a GP's surgery if you have tried every other avenue and have nowhere else to turn. I feel beyond let down and very low. I thought GP practices were about helping people in their hour of need. It's the opposite at this practice.
GP surgery review: glebe-street-surgery
Title: Poor poor service
Rating: 1 out of 5
Visited: June 2023
Good luck getting an appointment. It's like a lottery system. You need at call at 8am and if you're lucky you get an appointment, if not, try again the next day. Sometimes you can try call at 8:05am and all appointment slots are booked out. It's crazy.
GP surgery review: glebe-street-surgery
Title: Phone lines purposely inaccesible
Rating: 2 out of 5
Visited: May 2022
Your phonelines are at all times within the suggested 08:00, 08:01, 08:05, 08:10 at both contact numbers in your website.

020 8748 7398

020 8747 4800

It is also impossible to speak with reception not even for queries over the phone.

I submitted my registration form, emailed, post it twice, and still despite being nearing three months waiting for your team to acknowledge my form nothing happens.

In person the two times I ever did approached your staff member was dismissive unwilling to listen and just ask me to post my form.

If you won’t answer your phones, when email you respond I should come in person or call and fill the form, then when this happens you don’t call.

How am I supposed to do it?
GP surgery review: glebe-street-surgery
Title: They don’t care like they used to
Rating: 2 out of 5
Visited: April 2022
The receptionist is always rude and short and makes you feel like a complete inconvenience.

Whilst doctors are busy people, the doctor  could at least try to make you feel like he is not in a rush to get you seen and out of the door as fast as possible. I always feel that he doesn’t want to take more than seconds (literally) to talk about the matter in hand nor does he take much time to explain things. I also have a child and I don’t feel that he has much (if any) bedside manner when it comes to children.

As for the nurses, one is incredibly nice whilst the other, (like the doctor), is not great at putting children at ease. 

I’ve been with this surgery for most of my life and it really has changed and not for the better.
GP surgery review: glebe-street-surgery
Title: dreadful receptionist
Rating: 3 out of 5
Visited: March 2022
I've just come off the telephone with the receptionist, with whom I wanted to discuss the fact that my 3rd primary dose of the Covid vaccine hadn't made its way onto my NHS medical record. She said it didn't matter and that I wouldn't be asked about it when travelling. I told her that, on my last trip to France, the French authorities had asked me about my 3rd vaccine and that it had caused me difficulty. She said that was 'absolute rubbish' and 'why hadn't the medical staff mentioned it then' when I had the jab? When I asked whether she was calling me a liar (understandably raising my voice somewhat) she said I was shouting at her and put the phone down on me. I'm absolutely disgusted. She's usually civil but it's not the first time she's behaved to me in this way.
GP surgery review: glebe-street-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: January 2022
Glebe Street Surgery is a fantastic practice where all the staff are dedicated to putting their patients first and creating the best possible patient experience. Thank you for your endless efforts and all the unseen things you do.
GP surgery review: grove-park-surgery
Title: Unsuitable
Rating: 1 out of 5
Visited: November 2023
Last week I called the Gp to book an appointment for my child. I found that this unprofessional as the receptionist told me to book my appointment online. When I told her that I was not familiar with this process, she said that an  85 year old woman can do so why can't you? This system is relatively new to me. The receptionist didn't even explain to me anything, however she  just said to do clinic on the Grove park surgery website. I find this service very difficult these days as every time I call there is a long queue at times lasting more then hour, even when you secure an appointment, the wait at the reception is a nightmare.
All in all, the staff at the reception needs to be trained regarding customer services because they always come across rude and aggressive. They should be polite and patient especially about this new online appointment booking. This is my Gp of 13 years but now I can see things are heading downhill.
GP surgery review: grove-park-surgery
Title: Impossible to get through
Rating: 1 out of 5
Visited: May 2023
Almost impossible to get through: I am number 1 in the queue and have been for the past 15 minutes. Is it even possible? The doctor called me but hang up too quickly and I was not able to get to the phone, literally; was asked to call back but it is not possible. 
I also called this morning to get an appointment for any day next week.. was told there were no appointments . How is that even possible?
GP surgery review: grove-park-surgery
Title: Concerns about inability to report Covid
Rating: 5 out of 5
Visited: April 2023
Thank you for my telephone appointment today and for the prescription for an inhaler. I am currently poorly with Covid.I am puzzled that I am not on a list as vulnerable as have had prescriptions for inhalers, and antibiotics for chest infections before and am 77 years old living alone. I have to pay for the test which is ok but means I cannot register results.
GP surgery review: grove-park-surgery
Title: Not enough staff
Rating: 2 out of 5
Visited: April 2023
Just tried to phone the surgery, was number 3 in the queue. After 1 hour gave up as had only moved up to number 2. Very nice staff but they don’t have enough staff to cope with existing patients, yet they are still taking on new patients.
GP surgery review: grove-park-surgery
Title: Impossible
Rating: 1 out of 5
Visited: February 2023
Two points:

- after leaving a review I was asked to contact the practice manager. I’ve tried to do so in person, by leaving messages on patchesai and by calling. No response.
- yet again for the 4th time in a row my repeat prescription is wrong. Chemist told me this is a really common problem at Grove Park.

This is a practice that doesn’t really want to improve. Avoid!
GP surgery review: grove-park-surgery
Title: Quite poor
Rating: 2 out of 5
Visited: November 2022
I’ve had 3 telephone appointments cancelled on short notice. The last was done by text and a new time texted w/o speaking to me. I rearranged my work so I could speak to the doctor. When I didn’t get a call I tried 6-7 times to call the surgery without being able to get through. About an hour and a later The surgery called saying the doctor had to cancel and could I do later in the day. I couldn’t, I asked if they could rearrange now I was told I’d have to phone the surgery to rearrange.

I hate to complain when I know the nhs is under pressure but the surgery isn’t efficiently run. I’ve had my go changed without anyone telling me. Not that it was a huge problem as I was never able to speak to the same person. And it’s impossible to be seen face to face , even a telephone appt is hard to access. I’ve recently had several health issues and rather than use the surgery I paid privately to access a gp face to face and see several consultants.

Some of the reception staff are very good as are the nurses but whether it’s lack of resources or a change in management it’s not the well run surgery it was - the team seems burned out.
GP surgery review: grove-park-surgery
Title: Basically useless. It's like not having a GP
Rating: 1 out of 5
Visited: November 2022
After waiting a long time over the phone to talk to someone, I have been able to finally talk to the receptionist. I have called about my 8 months old baby which had cold/flu symptoms and could not breathe well. I asked if I could speak to a doctor and the answer was "have you been to the pharmacy?". I said no because I was expecting my GP to tell me what to do. The receptionist replied "then go to the pharmacy, they have plenty of things". I was left confused because I do not understand what's the point to have a GP if they send you to the pharmacy. As an adult, I have called my GP only once in the last 12 years but I think that calls related to infants should be taken more seriously. I'm going to look for another GP hoping that things could be dealt better.
GP surgery review: grove-park-surgery
Title: Terrible if you have chronic condition
Rating: 1 out of 5
Visited: October 2022
If you have a chronic condition that needs managing I would look elsewhere. It is impossible to get an appointment here, especially with the same doctor. If you have a complex condition and you do get an appointment you do not have sufficient time to explain the situation within the time allocated. The doctors do not have the time to read back through the notes and follow up on previous consultations or letters from consultants. I have been on immunosuppressants for 12 years and at this practice for 4 years. Only recently, when I pointed out I hadn’t got a text about the flu jab, did they think I should be put on the list to be notified annually.
GP surgery review: grove-park-surgery
Title: Hard to see how it could be worse
Rating: 1 out of 5
Visited: October 2022
Impossible to get an appointment, consistently wrong repeat prescriptions, reception staff who are unfriendly and actually hand out medical advice which is wrong. And finally wait times to even speak to someone to ask about an issue of ten minutes and upwards. This is a really poor practice.
GP surgery review: grove-park-terrace-surgery
Title: Very Friendly and Responsive
Rating: 5 out of 5
Visited: March 2023
I definitely recommend Grove Park Terrace Surgery.  My family has found them very friendly and responsive.
GP surgery review: grove-park-terrace-surgery
Title: Spamming patients
Rating: 1 out of 5
Visited: July 2022
I have been spammed by the surgery in the last 2 years with SMS messages regarding questionnaires to complete. I had managed to call the surgery and opt out for a few months but then I had an online appointment with one of their GP on July 28 and since then unfortunately I have been receiving spamming SMS messages again.

I have recently called the surgery on the phone and asked once more to be opted out, they answered that a 3rd party company is handing the SMS messages and "they will let management know"

I think that besides being constantly spammend, the most concerning thing is that I have never given any consent to share my info (mobile number) with any 3rd party

I will proceed with sending them an email to request full access to my details and whom thay are sharing them with
GP surgery review: grove-park-terrace-surgery
Title: Excellent local practice
Rating: 5 out of 5
Visited: May 2022
I have been a patient for over 20 years and have never had cause for complaint.  All the staff are unfailingly polite and I have always been dealt with quickly and efficiently, face to face and by telephone.  Test results and repeat prescription requests are followed up quickly.  I consider myself lucky to be on their books!
GP surgery review: holly-road-medical-centre
Title: A very stressful experience
Rating: 2 out of 5
Visited: December 2023
I had an appointment to see my usual Holly Road Medical Centre GP and I am neurodivergent.  

Firstly, I was seated in the medical centre's waiting area for over 30 minutes because my GP was running late.  When I was seated in the waiting area, the waiting area was very noisy: there was lots of chatter, an alarm went off, two children were playing and a parent was shouting.  This was very stressful for me and I felt that I was not having a good afternoon!  I appreciate that it is probably inevitable that a GP will sometimes be running late, but, again, the receptionist did not tell me that the GP was running late and, again, the GP did not apologise to me and instead said 'Good afternoon' to me!

Secondly, I have mixed feelings about the rest of my GP appointment, including the information the GP recorded in my health records.  On the one hand, in regard to the way I was previously managing my presenting medical problem, I feel that the GP asked me a condescending question, but I am an intelligent person and the way I was managing the medical problem was to follow specific NHS guidance.  Additionally, in regard to my health records, I feel a little confused because some of the medical abbreviations the GP used are not included in regard to the NHS's 'Abbreviations you may find in your health records' on the NHS website and I feel bothered the GP wrote that I had 'denied' something.  However, in regard to the GP's treatment of my presenting medical problem, I am satisfied.  For example, his plan was clear and good.
GP surgery review: holly-road-medical-centre
Title: Excellent consultation with immediate action
Rating: 5 out of 5
Visited: September 2023
Attended practice for help with a fellow patient.  Consultation was thorough and action for hospital follow up was immediate.  Now waiting for appointment but the urgent action was reassuring for us both.
GP surgery review: holly-road-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: September 2023
Reception staff are very unhelpful and unaccommodating. One of the more ‘experienced’ receptionists has been rude to myself many times since I have been registered to this practice. Particularly when I have been to the Gp with a newborn baby and anxiety and emotions were running high. I ended up becoming quite tearful at how the reception staff spoke to me. 

One time I took in the buggy and struggled to check in due to a Que of people so I sat down with the children. They then failed to ‘check me in’ and the lady due to be seen after me was called in by the doctor first. The receptionist could see that I was struggling with pram and 2 children but didn’t come over to see if she could help or see if she could check me in herself. 

I also witnessed rudeness to other patients while I have been in the waiting room. It feels like the receptionists take great enjoyment in telling people that there are no appointments available for over 3 weeks. 

It is Very difficult to get an appointment to see either of the GPS and the follow up and continuity is very poor. 

One GP is brilliant and has great communication skills, the other has very poor communication skills and frankly will do the absolute minimal examination/history taking (even when assessing children). He types and barely looks across at the patient. 

Neither doctor follows up actively with their patients for example to explain blood test results, or to see how 2 week wait referral went. 

Recently I submitted a patches and rather than a GP dealing with my request it was closed down by the receptionist. I had advised on the patches that I work 9-5 and that my preferred way to respond would be email or text while at work. Neither of which I recieved before the case was closed. 
 
I recently required a referral to neurology following an optician appointment and there was absolutely no communication with me. All I got was an automated referral to ophthalmology . No explanation of why neurology was no longer the plan. No preference of where I would like to be seen. No ‘checking in’ to see how my symptoms were.
GP surgery review: holly-road-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
I called the surgery to book an appointment. My call was answered promptly by a receptionist and I managed to get an appointment within 48 hours.
The receptionist was helpful and informed me I’d receive a confirmation text with my appointment details, which I received immediately after the call.
When I arrived for my appointment I found the surgery clean and tidy and the receptionists friendly and welcoming.
I didn’t have to sit in the waiting room for long before my name was called to see the doctor.
I found the doctor to be friendly, knowledgeable and professional. The doctor asked me some questions, answered my questions and gave me an explanation of the diagnosis. The doctor then wrote a prescription and informed me of how/when to take the medication and made me aware of the possible side effects.
I was extremely happy with the service provided.
I have nothing negative to say about my experience.
GP surgery review: holly-road-medical-centre
Title: Fantastic people and care
Rating: 5 out of 5
Visited: July 2022
I have been coming to this practice for a while and i can say my experience with them has been outstanding! The ladies at the recption are very friendly and helpful. The nurses always make me feel comfortable. I'm normally very nervious when it comes to do blood test and smear test but these nurses are very patients and always manage to make me feel relax. The drs are warm and really care about your well-being. It feels like talking to a friend or a familly member. I have full trust in this surgery. Thank you guys for everything you do to improve our mental and physical health!
GP surgery review: holly-road-medical-centre
Title: Excellent care
Rating: 5 out of 5
Visited: April 2022
The clinic reception was busy but well-managed. I was seen promptly by a doctor, my problem was carefully assessed and I was then referred to a specialist service at a local hospital.    I felt well looked-after and confident in the treatment I received.  First-class care.
GP surgery review: holly-road-medical-centre
Title: Poor Communication Skills
Rating: 2 out of 5
Visited: January 2022
Some of the GPs here do not have the communication skills to be dealing with so many people on such a sensitive subject. They are indecisive, inarticulate and misleading. They make phantom appointments. They respond to an email a week later without having first acknowledged it. They leave the patient bewildered. These are all recent-graduate kind of mistakes.
GP surgery review: wellesley-road-practice
Title: Doing great work despite so many challenges!
Rating: 5 out of 5
Visited: January 2024
I've been a patient here for 10 years and they take really good care of me. There have been many changes over the years including partnership with other clinics, switch to Patches and onlinSys and of course NHS cutbacks. I'm sure it's been a massive challenge for all the Drs, nurses and reception staff at Wellesley Road but through it all they have found ways to help me stay in work or return to work when I have had health problems (big and small). I will be with there for as long as I am living in their area :). Thank you to all the people that have helped me and been patient with this er.. patient. x
GP surgery review: wellesley-road-practice
Title: Awful and unhelpful
Rating: 1 out of 5
Visited: April 2022
I made an appointment and was waiting for 45 minutes, by this point I rang the practise to ask what was happening - they’d forgotten. 

Eventually had a consultation where I was told I’d be given some strong painkillers to help me sleep. 

Told me my prescription was ready, it wasn’t, this happened 3 times - I had to travel to the practise each time whilst in extreme pain. 

Then left me number one in the queue when calling for an hour, clearly just counting down til they can go home.

I needed this prescription to sleep through the pain but now I’ll have to wait until after the bank holiday in 3 days time.

I cant stress how poor this practise is.
GP surgery review: west4-gps
Title: Amazing service
Rating: 5 out of 5
Visited: January 2024
My partner and I have needed West4GPs for various serious health issues over the past few months and the service has been outstanding. The health professionals are caring and efficient and their appointments (on the phone or in person) are not rushed. It can sometimes take a while to get through to reception first thing in the morning (appointments are released at 8am each day), but the surgery has now introduced a call back system, and we always get through eventually. I would recommend this practice to anyone.
GP surgery review: west4-gps
Title: Impossible to get an appointment
Rating: 2 out of 5
Visited: June 2023
So far in the past year with this practice I've had to get 2 antibiotics and statins from an EU country as well as use private insurance to get tests done via BUPA (the results of which the practice had and then lost). Its as if the NHS no longer exists. You cannot get an appointment for love or money. If you call at 8am they just close the phone on you. There is no online booking system. And even if you do get to a nurse (not even a GP) seing that your cholesterol is high for a long period they will just tell you to come back in 6 months (if you are still alive of course). You are left on your own to source appropriate medication. And if you get a UTI or pleumonia you have better find some antibiotics yourself as you can't even get an appointment let alone help. And are you on immunosuppressants and have Covid? Thought. No antivirals available. Just generally you are going to be left dealing with Google and ChatGPT for a diagnosis and medical advice... dangerous really.
GP surgery review: west4-gps
Title: Practice in crisis - Impossible to get an appointment
Rating: 1 out of 5
Visited: February 2023
It's not possible to speak to anyone. If you call there is an automated message that says they are "unable to take your call at this time" then it hangs up on you. Try again multiple times, same message. 

If you try 10+ times you might eventually get through but by then they have no appointments left. You can't even make a telephone appointment for future, even if you are willing to wait a week or more. 

This practice is not providing care to its patients.