janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: greystoke-surgery
Title: method of appointment not patient friendly
Rating: 1 out of 5
Visited: February 2023
The Website for reporting review is chronic non-user friendly! \My constructive comment/complaint on the method/design for  patients attempting to make an appointment does not merit other NHS surgeries who have a more 'user friendly' method. Their patients are provided with a means of informing the individual patient by simply providing an automated queuing/ numbering system? Perhaps this would provide comfort to patients who would otherwise have to sit and wait for an hour or more attempting to make an appointment to be informed  to try their luck/chance the next day?
I am sure it would go a long way to preventing the stressful situation it causes patients having tried so many times without success?
GP surgery review: greystoke-surgery
Title: Great service
Rating: 5 out of 5
Visited: January 2023
My husband has type 1 diabetes. We were travelling several hours away to visit family yesterday when we realised that he had forgotten his extra insulin.
We phoned Greystoke, spoke to an extremely helpful and understanding receptionist who organised an urgent prescription to be sent to a pharmacy near where we are staying. There was a minor issue with the prescription so we had to phone back this morning but it was sorted quickly and he now has his medication.
We know how extremely busy the practice is right now and we are grateful for the help we have had - thank you!
GP surgery review: greystoke-surgery
Title: Can't get through to reception
Rating: 2 out of 5
Visited: August 2022
Have the same problem almost every time in that you can't get through to reception to speak to somebody. 
I need to book an appointment to have a blood sample taken and waited on answerphone listening to recorded messages then when eventually hearing the dialing tone another message says nobody available to take your call, please call back later. The phone call lasted 7 minutes this time before being disconnected. 
I've no doubt they are busy but the system is just not working and it wastes time.
GP surgery review: greystoke-surgery
Title: “ Choosing “!
Rating: 5 out of 5
Visited: July 2022
With the extreme pressure that the NHS is under because of covid and staff shortages, my surgery is conducting minor surgery on site carried out by a couple of the doctors to a greater degree than I was aware of previously.

I underwent surgery some years ago at my local hospital that unfortunately wasn’t totally successful. No criticism intended here because it was a cyst that burst during the op. I was informed at the time that there was a risk that the cyst would reappear and it duly did.  I arranged with my GP to go on the list for surgery to be carried out in the practice rather than tying up hospital priorities (hence the title of the review).  

I underwent surgery in the capable hands of my doctor and his nursing assistant and after needing a course of antibiotics to clear an infection, duly had stitches removed 14 days later.   When you know that you have genuine caring people who want to help you as much as possible it certainly makes a tremendous difference!

I have been with the practice since 1985 and it has always been a good surgery but now with the new mix of doctors and attitudes portrayed, it is an Outstanding medical practice!  My thanks to all the staff involved!
GP surgery review: the-glendale-surgery
Title: Reception unhelpful and registration a nightmare
Rating: 2 out of 5
Visited: November 2023
Trying to register 2 adults and a child has been a nightmare. Registration forms lost by the practice, information not keyed correctly leading to delays. Its taken months. Whenever you call the surgery whoever picks up always says it’s someone else you need to speak with and to call back, once you call back the person is always unavailable. The doctors themselves are nice but the receptionist and the enrolment process are really disappointing.
GP surgery review: the-rothbury-practice
Title: Professional, caring service across the board.
Rating: 5 out of 5
Visited: December 2022
Everyone at this practice takes time to listen, respect your input, offer their professional advice after taking onboard your concerns.
They make sure your care is a the forefront of this holistic practice. 10/10. Thank you.
GP surgery review: the-rothbury-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: September 2022
For years I Have been fortunate to attend Rothbury Practice! Quality of care, patience and knowledge base is 1st rate.
I am lucky! They are interested.All staff are friendly ,supportive and contactable. Well done everyone !!
GP surgery review: the-rothbury-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2022
Feel very fortunate to be a patient registered with the Rothbury practice, the care has been excellent and I am grateful to everyone who works there for the fantastic service I have received over the last few months.  Thank you to all of the staff at Rothbury, you are all working so hard to ensure a great service to patients, much appreciated.
GP surgery review: the-rothbury-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2022
During these difficult times Rothbury practice continues to provide a first rate care and personal support services. I appreciate the pressure which appears never ending and yet everyone is kind and patient ! We are very lucky to be in Rothbury Practice! Thanks to everyone.
Cheers
Stuart.
GP surgery review: the-rothbury-practice
Title: Excellent service
Rating: 5 out of 5
Visited: March 2022
I needed to speak with a GP because of troubling symptoms. I spoke to the receptionist early on a busy Monday morning. She was kind, empathic and understanding. She arranged for a GP to phone me within 2 hours.

The GP listened carefully and gave me the chance to suggest a way forward. He issued a prescription which I collected a few hours later. The GP arranged to call me in two weeks time to review my progress.

All GP services have been under pressure over the past two years. I felt cared for and treated with respect and dignity.

Thank you all at the Rothbury Practice
GP surgery review: well-close-medical-group
Title: Always available to help and advise
Rating: 5 out of 5
Visited: June 2022
I have been unwell  since June after having covid the receptionist were always friendly  when I called and helpful the Dr always got back to me with advice and help I cannot  thank them enough
GP surgery review: widdrington-surgery
Title: Excellent service provided
Rating: 5 out of 5
Visited: November 2023
Phoned at 8.30 am and given an appointment to see the GP at 10.15.
Very approachable doctor
Blood tests and further diagnostic tests organised, thank you
GP surgery review: widdrington-surgery
Title: Good service
Rating: 5 out of 5
Visited: November 2023
Asked for a call back from the doctor, responded in about 1hour.
Doctor asked me to visit when we ended the call, 10 minute wait at the surgery, met very pleasant gentlemen, all done from first contact to diagnosis, less than 2 hours. Superb service!
GP surgery review: widdrington-surgery
Title: Prompt service
Rating: 5 out of 5
Visited: October 2023
I saw the Doctor within three hours of phoning the surgery, which I thought was very prompt service. The Doctor was very polite and reassuring which put my mind at rest. He gave me information relating to my problem and has organised further tests. I cannot praise the Doctor and the service I received highly enough. I left the surgery a very satisfied customer.
GP surgery review: widdrington-surgery
Title: Kind and caring
Rating: 5 out of 5
Visited: October 2023
I was suffering from anxiety and  really felt the doctor listened intently and compassionately to me then responded in my best interests. 
Felt Much better after speaking to him.
GP surgery review: widdrington-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Doctors efficient and prompt service doctors efficient and prompt service.Down to earth in their explanations and possible remedies.Caring in their approach
GP surgery review: widdrington-surgery
Title: A very positive experience
Rating: 5 out of 5
Visited: October 2023
I was very pleased with the consultation. I was never expecting a silver bullet for my concerns but was very happy to be listened to by the GP and given helpful suggestions to address the issues I had raised. I appreciated the straight forward, friendly manner of the doctor and felt able to speak without hesitation thanks to his positive and professional approach.
GP surgery review: widdrington-surgery
Title: Great service
Rating: 4 out of 5
Visited: October 2023
Felt like the doctor listened carefully as I explained the issue. He then gave a clear explanation as to what he felt the resolution was. Prescription was ready to pick up immediately.
GP surgery review: widdrington-surgery
Title: Spot on experience every time
Rating: 5 out of 5
Visited: October 2023
Staff are amazing, quick appointments and both over the counter and the GPs are really helpful

Would recommend this surgery to everyone
GP surgery review: widdrington-surgery
Title: Excellent healthcare
Rating: 5 out of 5
Visited: October 2023
I was able to arrange a call back from the doctor at short notice. The doctor was very understanding of my situation, offered great guidance, involved me in the decision making and how to proceed, and prescribed the required medication right away. I felt very supported, respected and 'listened to'.
GP surgery review: widdrington-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: September 2023
After completing an online request at 10.30 in the evening, I was telephones rhe next day before 9am. I was given a same day appointment and have been referred to a specialist straight away. Excellent care and a very kind and genuinely caring GP.
GP surgery review: cruddas-park-surgery
Title: Quick to get appointments
Rating: 5 out of 5
Visited: November 2023
This is far by the best GP we had. we always get appointments when we call and although they are telephone appointments, the GP will arrange a face to face if needed. The waiting time at the surgery is quick. Staff are friendly. Thank you!
GP surgery review: holmside-medical-group
Title: Rude staff
Rating: 1 out of 5
Visited: July 2023
I called, as advised on this page, to enquire regarding how to join the practice and if I can do it via phone or email the form over. They said no and hung up. No space for me to ask questions or get any other opportunity to speak. I felt upset after this call.
GP surgery review: west-road-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
This used to be my gp surgery until I moved out of the area. 
My Mam has been with this surgery for over 60 years. 
The doctors and all other staff do there very best to look after you. 
This is a very busy surgery and always has been.
The reception staff are always very helpful when I ring regarding my Mam.
Some people appear to complain for complaining sake. Cut this surgery some slack it's a very busy time for the nhs.
Thank you everyone.
GP surgery review: west-road-medical-centre
Title: Impossible to Contact
Rating: 1 out of 5
Visited: July 2023
This surgery is almost literally impossible to contact.

I've been registered with them for at least 5 years and have hated having to need to contact them every time.

You start the call being told that you are "Number 2" in the call queue, you are then put through a 4 minute ivr and after all of that, can still wait 15+ minutes to get through.

This practice is either exceptionally inefficient in it processes, severely understaffed or severely over-populated with patients and in need of a full time contact centre.

The NHS app features are disabled with this practice too.

Absolutely terrible, I truly recommend not registering.
GP surgery review: west-road-medical-centre
Title: Not helpful for working people
Rating: 2 out of 5
Visited: June 2023
Visited dentist who advised my problems wasn't dental. So to visit the doctors instead.
I work in education so my working hours are  before and after the surgery opens and closes. ( Their opening times state 7.30am but phone lines open at 8.30am. 7.30am is openings for appointments)
I tried to make an appointment. But was  told I will receive a call back. So I  asked for an appointment in 2 weeks when on annual leave. The surgery no longer make appointments in this way. I then asked for a call back the next day after my shift at 4.30- 5pm. I was then told I have to ring on that morning.  
I couldn't do any.  As I would be in a room full of children from 7.30. So would have no access to my phone. Staffing in education is tight as it is.
So the hours, system don't suit working people. Maybe I'm better off unemployed where I'll get money to sit at home and can get an appointment. 
Been with the practice for over 26 years. Sad times west surgery you are not user friendly. Your timings do not suit all. Stuck on the phone line for 25 minutes in a queue to speak to someone in the first place.
GP surgery review: bellingham-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Wonderful, caring and efficient staff, from the top to the bottom,  at this GP surgery. Can't speak too highly of them. Thank you.
GP surgery review: branch-end-surgery
Title: Fantastic
Rating: 5 out of 5
Visited: January 2024
Telephoned at 09:45 and offered urgent appointment at 10:20. Seen on time and issued a prescription for antibiotics. GP was excellent and very reassuring. Absolutely fantastic GP surgery, GPs, nurses and staff
GP surgery review: burn-brae-medical-group
Title: Rude Receptionist
Rating: 4 out of 5
Visited: December 2023
My mum suffers with horrendous anxiety and can get her words very mixed up and talks very fast this is just how she communicates. After being told she would be rang twice about a prescription, the day after she still hadn’t heard therefore called back and tried to explain herself. The receptionist was very rude saying she couldn’t get a word in edgeways!!! My mum kindly explained she suffers with severe anxiety and apologised to which the receptionist wanted to speak to myself (her daughter) about the situation which I thought was uncalled for. My mum is most upset especially after being referred to as snappy and the receptionist couldn’t get a word in edgeways! Please don’t let this happen again!!
GP surgery review: burn-brae-medical-group
Title: Outstanding service
Rating: 5 out of 5
Visited: July 2022
Rang the surgery to arrange an appointment for my father, phonecall received from the GP within half an hour and an appointment made with the Community Nurse for the following day. Extremely appreciative of such a prompt, professional service. Thank you to all.
GP surgery review: haltwhistle-medical-group
Title: Outstanding
Rating: 5 out of 5
Visited: March 2022
Now needing more medical care I feel I must praise the whole practice from admin to gps. Under so much pressure but always dealt with respect , and lovely caring staff that has helped me so much. They put in the extra in  unprecedented times . Thank you so much
GP surgery review: haydon-bridge-&-allendale-medical-pract
Title: So Good!
Rating: 5 out of 5
Visited: September 2022
I recently joined this practice and have found everyone; receptionists and the doctor extremely professional, polite, friendly and helpful.  They seemed to have time for me and listened to my needs. I am very grateful.
GP surgery review: haydon-bridge-&-allendale-medical-pract
Title: Don't answer phone & cancel prescription without contact
Rating: 1 out of 5
Visited: August 2022
I have tried to phone many times over the last few weeks. There are many, many times when they don't answer the phone, but I have to listen to a very long ansaphone message before they say that they 'can't transfer the call'. I finally got through on Monday 22 August to order a repeat prescription as one of the medicines was running low and I have a few days away. I was told that the doctor has approved the repeat prescription and it should be in the pharmacy in a few days. Tried the pharmacy Thurs late afternoon - no prescription. Tried phoning many times on Friday morning, facebook message and finally econsult. They phoned back following econsult and it turns out they cancelled the repeat prescription as they said I didn't need it yet. One of the medicines is running low, which I told them on Monday. They didn't email, text or message me to say that they weren't going to give me the prescriptions. Now they say that it should arrive in 72 hours again. That should be Wednesday, the day before I go away. What if it isn't there? What confidence do I have in them. Very little
GP surgery review: haydon-bridge-&-allendale-medical-pract
Title: Thorough treatment and follow through
Rating: 5 out of 5
Visited: July 2022
I had a severe UTI which took several weeks treatment with antibiotics to clear.  This was followed up by several hospital ultrasound scans and an MRI with recommended PSA monitoring to keep a check on things in future.  I feel this service was exemplary and accords with the very high standards I have experienced previously from the Practice.  I am very grateful to the Practice for what I feel is a very attentive and thorough level of care.
GP surgery review: haydon-bridge-&-allendale-medical-pract
Title: Excellent emergency service
Rating: 5 out of 5
Visited: May 2022
I recently became unwell on 16th May while on holiday in the area. I therefore presented myself at the practice at 9.00 am. Registration as a temporary patient was completed within minutes. I was asked to await a phone call and by 11.00 am I was being seen in a face-to-face appointment with one of the GPs.
GP surgery review: ponteland-medical-group
Title: Shockingly Bad Telephone Response Times
Rating: 2 out of 5
Visited: November 2023
Their inability to answer the telephone in a timely manner beggars belief. They don't even have the now customary "you are now number ? in the queue" to indicate how long the wait might be. There's not much choice in the area, so it seems they know you are stuck with them. Through our various taxes we are actually paying for this "service" - deplorable!
GP surgery review: ponteland-medical-group
Title: Same old story.
Rating: 1 out of 5
Visited: April 2023
Like so many others, trying to get an appointment is absolutely ridiculous. I rang at 0800hrs and waited 35 minutes with no answer, I hung up and tried the alternative number provided in their answer phone message, sat waiting for 10 minutes and was then cut off. 
So my wife rang on her mobile while I drove 10 miles to the practice to book an appointment that way, as it was quicker. When I arrived at the surgery I contacted my wife who was still on the line waiting to get through.
I spoke to the receptionist who told me that there were no issues with the phone system. Despite the fact that the answer phone message states they are aware of problems with their telephone system and also there was a printed notice next to the receptionist stating there were issues with the phone lines. So she either did not know or refused to accept it.
I tried to book an appointment and was told there were none left and to ring back the following day. I asked for a phone consultation and was told they could send a message to the relevant Doctor to arrange this. I opted for this and asked if there was an approximate time the Doctor would call on the arranged date. I was then told there was no guarantee I would receive a call and that a message had only been past asking if I could be called.
It's an absolute disgrace and after all this time claiming it is down to issues with the telephone system, why has it not been fixed? If this was a regular business it would have had to close down a long time ago.
When you do eventually get to see a GP they are actually very good.
I am due my phone call tomorrow, but I am going to drive the 10 miles to the surgery for 0800hrs so I can book an appointment in person as I have no confidence in receiving a call.
While doing this review I'd also like to relate to a time I went to pick up a prescription (when there was a pharmacy). It was during Covid so I had to buzz to be allowed in. After pressing the buzzer at least ten times over ten minutes I was eventually let in by a nurse practitioner.
A long review but it is through sheer frustration and anger that the same issue remains months and months later, despite multiple promises that it would be resolved. Who is responsible for getting this fixed??
GP surgery review: ponteland-medical-group
Title: Basic administration practices are very poor
Rating: 1 out of 5
Visited: March 2023
First, and I repeat a current thread, the telephone appointment system is dreadful. I started ringing at 8.0am and after being cut off several times finally made contact at 9.20am. With your telephone system why is not possible to be advised of your position in the queue? Is it a deliberately policy to cut people off after a certain period of time to deter people from making contact? It certainly appears that way. We are repeatedly told that your telephone system is being updated. As of 21st March 2023, is your telephone system updated as there appears to be zero improvement? What are the enhancements that you are trying to achieve? May I now refer to your repeat prescription service. I ordered a repeat prescription online on Thursday 9th. March. You actioned it over a week later on Friday 17th. March but then proceeded to send the request to the Pharmacy by post so that it will not be available for collection until Wednesday 22nd. March. Why does it take it take over a week to action an online prescription request? Surely any checks that you perform could be undertaken automatically by a simple AI programme? Why did you communicate to the Pharmacy by post? They confirmed that all prescriptions should be transferred to them electronically. I appreciate that it is easy to be negative about things but it appears that basic office administration procedures are outside the grasp of the Ponteland Medical Group. Why is this?
GP surgery review: ponteland-medical-group
Title: Administratively appalling
Rating: 1 out of 5
Visited: March 2023
The administration of this practice has been getting worse for some time and is now appalling. Tolerated as I though the GP's are good; but the administration is now letting down the GP's and patients will suffer. In my case, a letter from a consultants received by the practice but the actions for GP not logged and followed up. I've tried to call numerous times but the known issue with the phone system (not resolved for months now) has prevented me. And when I check the reception opening times on their website (8am to 6.30pm) it doesn't align with reality which may seem minor, but that lack attention to administrative detail is a cultural indicator. Losing faith, but do I have a choice!?
GP surgery review: ponteland-medical-group
Title: Used to be a great practice
Rating: 1 out of 5
Visited: January 2023
I have no faith in this practice anymore.  They are appalling. You can never get through on the phones, with the excuse always being the new telephone system.  Referrals not being done/sent or lost.  They're always understaffed.  You can't get an appointment because you miss them spending ages on the phone trying to get through.  Admin staff are now dealing with medical e-consults.  What does that say about the practice! The left hand doesn't seem to know what the right is doing and it is only getting worse.  Very sad.
GP surgery review: ponteland-medical-group
Title: Going down hill fast
Rating: 2 out of 5
Visited: December 2022
Used to be a good surgery but now GP’s indifferent and disinterested. Remote in attitude and reception staff turnover constantly. Great shame this once very good surgery is ran by NHS which is clearly broken.