janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: church-langley-medical-practice
Title: Changes:  Helpful or unhelpful?
Rating: 2 out of 5
Visited: November 2022
After a long period with only two Drs listed it is good to see more names.    Hopefully we will not have to wait such a long time now for a 'standard face to face'.     But I am mistified on being told by a relative that now urgent appointments will only be given on five mornings a week.    Can you please say why this is necessary because mornings and afternoon appointments were far better for the public.  Please make a public statement.
GP surgery review: church-langley-medical-practice
Title: Caring practice
Rating: 5 out of 5
Visited: November 2022
I have had spinal problems for a couple of years now and the degree of pain can vary greatly, this requires occasionally strong controlled pain medication at short notice. I used the practice website to explain my dilema, less than 24 hours later, the admin team, the prescription clerk and the doctor had my pain medication waiting for me at the pharmacy. The practice is always busy but with kind words and swift deeds had it sorted, it seems very quick and  easy to complain and moan about surgeries ( ours especially) so I would like to say tbank you to all involved for a professional, swift job.. Thank you and well done.
Phil
GP surgery review: church-langley-medical-practice
Title: Very helpfully Reception and Dr.
Rating: 5 out of 5
Visited: November 2022
I needed a prescription approved by Dr urgently, receptionist informed Dr and within 10 minutes prescription was sent to pharmacy.
GP surgery review: church-langley-medical-practice
Title: Okay practice
Rating: 2 out of 5
Visited: October 2022
Overall the practice is okay but I do feel like sometimes I have to diagnose myself to be taken seriously. I also felt like I had to prompt for basic information about my ailment
GP surgery review: church-langley-medical-practice
Title: Uncaring practise
Rating: 1 out of 5
Visited: August 2022
My sister had died I was 5 minutes late for appointment receptionist said it will be recorded as not attending 
After 22 yrs now have medical problems and now been told I have to find a new GP as not in catchment area
Although if lucky enough to see a doctor or nurse don’t really think their bad just management and some of receptionists
GP surgery review: nuffield-house-health-centre
Title: Good service
Rating: 5 out of 5
Visited: February 2023
Went for dressing change by healthcare lady. Very good service. Dressing all changed and wound looking clean. Answered all my questions . Reception then booked me appointment for weekend. Happy with service.
GP surgery review: nuffield-house-health-centre
Title: Inappropriate advice
Rating: 1 out of 5
Visited: February 2023
For the second time in two months I have been told that I cannot have a rescue pack of antibiotics and steroids by the call handler at the practice.  I wasn’t even asked my name.  
I was told I will need to see a gp for this to be given even though I explained that my respiratory consultant physician had written advising that I should have this.  I was told that the practice is following nhs England policy.
As a health care professional working in respiratory who often writes to gp asking for rescue packs for patients with chronic lung disease which the patients receive I am aware there isn’t such a policy.  I had even discussed this at my last appointment at the practice and was told it wasn’t the case.
The reason people are given rescue packs is individualised and as part of a hcp plan not on a decision of a blanket policy or at the will of the call handler.  
By not obliging this request it puts the patient at risk of deteriorating more than they would otherwise need to and also unnecessary hospital admissions.  As a further consequence it puts extra pressure on emergency appointments and stress on the patient who is having difficulty in breathing which we all can appreciate will make the breathing problems worse.  
I shall now have to waste another 1-2 hours on hold tomorrow to get an appointment with the Gp for a prescription.  This may prevent someone who is unwell getting to speak to the gp.
GP surgery review: nuffield-house-health-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: January 2023
I came for my B12 injection today and the nurse that did it was very nice she also noticed some small moles on my arm that she advertised me to get looked at. We had a short chat about and and the nurse booked me an appointment for the next day. I can not thank her enough for her advice.
GP surgery review: nuffield-house-health-centre
Title: Thankyou
Rating: 5 out of 5
Visited: January 2023
Thankyou to the nurse, came in on 4/1/23 and the lady was full of smiles. very helpful, I have asthma and its great to speak to someone who fully understands. Thankyou
GP surgery review: nuffield-house-health-centre
Title: Great surgery
Rating: 5 out of 5
Visited: December 2022
I just want to say a massive thank you and understanding at Nuffield house
I’ve never had a problem with this surgery
Even throughout Covid I was always able to either get a telephone appointment or if needed they would call me in if it was a matter to be seen face 2 face , their doors were never locked
I’ve recently used the surgery for myself and can’t not thank them enough
And also another lady on reception that really put her self out to help my sick daughter who is suffering from strep at the moment even the pharmacist at the stow
People please be kind they are doing a job
And with rudeness it doesn’t get you any where
Yes nhs is struggling , but how do you know the staff aren’t
Be kind and understanding they are human too
GP surgery review: nuffield-house-health-centre
Title: Great service
Rating: 5 out of 5
Visited: September 2022
Very good service put my mind at rest, saw a lovely nurse for a pill check. She was helpful polite and dressed very professional. I like the new nurse approach. Answered all my questions and had time for me. Such a difference. 
Reception dealt with other patients well, one who was not happy as going on holiday and wanted medication, hadn't asked as he assumed as on repeat it would be automatic.
GP surgery review: nuffield-house-health-centre
Title: Good practice
Rating: 5 out of 5
Visited: July 2022
Went today for first time in 3 years, before covid was last time i went in. Found everyone very friendly. Nurse who I saw was patience and understanding. Reception were helpful booking me in.  Thankyou.
GP surgery review: nuffield-house-health-centre
Title: Good overall service
Rating: 5 out of 5
Visited: July 2022
I have been registered here for a number of years, covid has changed the way everyone works including the GP's. I do like the telephone service as its less stressful when I need to be at work. Saying that I did come in and saw a nurse last wednesday who was excellent. I got the appointment on first call, waited till after the main rush at 8am, reception helpful and booked the appointment for a day and time that suited me.
thanks to the whole team, shame others are so negative all the time. If we had to pay for the service would they stil moan.  Thankyou Nuffield house
GP surgery review: nuffield-house-health-centre
Title: Do not register with this practice - it is a disgrace
Rating: 5 out of 5
Visited: July 2022
On 3 occasions in the last 3 months tried to book an appointment with a GP-was on the phone each time nearly 1 hour. Got one appointment and despite the phone was with me at all times the phone ringed once and there was a message, that I missed a call. Spoke to reception -asked aGP to call again- as app are 10 min. Accused of being rude and the receptionist left inappropriate note in the record .Last two times - after a long wait by 9:30 was told no app left:  Call next day. I’ve tried today 8/07/22 the receptionist pretended she did not hear me - and put  receiver down after 45 min wait.  Then another 45 min- this time - no appointments left. 
This surgery continuing  doing only tel appointment - clinicians calls once and happy to tick off the appointment as completed.
You can’t book a routine appointment 
You can not book face to face appointment .
You can not contact the management by email. 
Often matter for which the patients need to contact surgery are not clinical.
Hope next CQC visit will asses the performance as this practice deserves- failed
GP surgery review: nuffield-house-health-centre
Title: Unavoidable to get help
Rating: 1 out of 5
Visited: July 2022
In the last 3 months I needed to contact the GP practice regarding my son and my self I called several times in the morning from 8 am till 10.30am and didn’t get any answer and today was the worst when you call and choose the option 1 the answer was we can’t take any calls and because I was very unwell I forced my self directly to the practice and there I just get socket about haw the receptionist vas talking to me see had a very rude manner and I was sent away and threatened I will be deleted from the sistem ! I vas sent away to get advice from a pharmacist after I explain is not the case because I have high temperature from Friday and I got from pharmacy paracetamol but didn’t help and probably I have lung infection but still see didn’t listen and send me away!
Other times regarding my son I got the same not answering the phone and when I popped in to ask for emergency appointment I get the same rude behaviour!
Please not the patients coming there because they need medical help and advice and not because they get bored and they don’t need to get more worse and do not get any help! 
Shame because who is working there it is allowed to behave like that! I can’t complain regarding the doctors or nurses because I didn’t get the chance to speak or see them !
GP surgery review: lister-medical-centre
Title: Crusty lesion back of knee
Rating: 4 out of 5
Visited: August 2023
Less than 7days from annual review to being referred to specialist for diagnosis and treatment. Incredible and the leasion was benign. Thank you all involved at Lister Medical Centre
GP surgery review: lister-medical-centre
Title: Lovely Nurse
Rating: 4 out of 5
Visited: July 2023
I didn't have to wait long and the nurse was very confident in what she had to do.She put me at ease and was very professional.
GP surgery review: lister-medical-centre
Title: Caring doctor
Rating: 4 out of 5
Visited: July 2023
Had a telephone consultation with my registered GP concerning some test results. I was a bit concerned but my doctor explained what the results meant in a language that I could understand.
He answered all my questions and by the end of the telephone call I was reassured that I had to worry about.
GP surgery review: lister-medical-centre
Title: Extremely good
Rating: 5 out of 5
Visited: July 2023
Punctual empathetic helpful and reassuring and excellent feedback regarding  clinical investigations  one could not expect a better service Thank you
GP surgery review: lister-medical-centre
Title: Great GP appointment
Rating: 5 out of 5
Visited: June 2023
Have received excellent advice and treatment for a long running problem. GP has taken his time to advise best treatment
GP surgery review: lister-medical-centre
Title: Efficient Receptionist and Practice Care Assistant
Rating: 4 out of 5
Visited: June 2023
The receptionist understood the need for me to receive a consultation.
The Practise Care Assistant acted promptly and professionally. Listening as well as asking several questions.
I left reassured, knowing that I needed further tests to solve my health problem. All arranged by the Practise Care Assistant.
GP surgery review: lister-medical-centre
Title: Bad practice
Rating: 1 out of 5
Visited: June 2023
Waited 45 minutes for call vavk, then told appointment had been scheduled. Nurse had been sending text to a number we had informed them no longer exists. Then waited 45 minutes to see nurse and then had to go bavkbto surgery as they had not sent prescription, which they had said they sent to pharmacy. 2 hours to see nurse and get medicine, appalling service.If they have too nanynpatienta, should employ more staff.
GP surgery review: lister-medical-centre
Title: No appointments again...
Rating: 1 out of 5
Visited: June 2023
After having a blood test at the hospital 2 weeks ago, I receive a text to tell me to book a phone appointment to talk about the results.
Well a week on from this text and I am actually able to get through on the phone, finally. After only being 9th in the queue today... I still wait 20+ mins to be answered.
At this time I was told there are no appointments for my Dr or the registrar and this is the case till 7th July... Which is 3.5 weeks away.
I can call maybe later this week, maybe next week sometime and they might have more appointments released for my GP from the 10th July. It is however pot luck as to when I phone or whether, when I do get through, whether there will be anything left at that time...
The lack of business planning and shear laid back attitude to when appointments might be available means I have no doubt I may never get an appointment to discuss these results... Let alone get treatment for whatever the actual issue is...

I'm off to call the health care GP service my work offers and see if they can tell me my results... At least this might be quicker, even if I have to another blood test! My fingers are crossed!
GP surgery review: lister-medical-centre
Title: Poor appointment service
Rating: 1 out of 5
Visited: June 2023
Unfortunately, been trying to book an appointment for over three weeks and can't seem to get one. Call at 8am, line full, get cut off as lines are full - same again at 11:30. Ring later in the day asking for a non-urgent appointment but told calendar for three weeks is already fully booked. No weekend appointments either. Advised - keep trying. Annoyingly, i've always found the GP's helpful when you actually do manage to get an appointment! and I wish they'd change the phone recording as you can't book appointments online anymore unlike the voice recording states!
GP surgery review: lister-medical-centre
Title: Extremely poor
Rating: 1 out of 5
Visited: May 2023
I have been trying to get a appointment for my 10 year old son for well over a month now, it does not matter what time of day you call or even waiting at the surgery to get an appointment you are always told the same thing “ we do not have any appointments available try again next week” we can not self refer to the service we need for him because he has to be seen by a GP first so we are stuck on what to do , my son’s symptoms are getting worse and causing him distress. But this surgery is taking on more patients when they obviously can not handle the amount of patients they already have. Last month my son was having an asthma attack in the doctors waiting room and they refused to see him , thank goodness for the pharmacist next door that came to his rescue, he was later diagnosed with a chest infection! The practice managers need to start managing this practice before a life is lost
GP surgery review: the-hamilton-practice
Title: 1st class practice
Rating: 5 out of 5
Visited: January 2023
I’m new to this practice and have had cause to contact the receptionist and be seen by a professional . I found my whole experience very helpful, I’m so happy to be under the care of a professional and friendly team . Thank you.
GP surgery review: the-hamilton-practice
Title: Awful practice - impossible to get an appointment
Rating: 1 out of 5
Visited: December 2022
I’ve just had my second consecutive appointment cancelled and have now been waiting 2 months to be seen by a doctor. I have still not been given an appointment date and rudely told to wait to hear from the admin team until the 3rd January without any apology and was rudely hung up on. I’ve registered with a different surgery and would not recommend this surgery to anyone.
GP surgery review: the-hamilton-practice
Title: Thank you
Rating: 5 out of 5
Visited: December 2022
I'm in a lot of pain at the mo & am waiting to have a cyst removed which will hopefully stop the pain. I've had to use the automated system lots to find the right pain relief while I'm waiting. There are a couple of occasions when it's taken a GP a few days to get back to me which was frustrating & upsetting when im in so much pain but I don't blame the GPs or the practice. The staff are fabulous & I feel like I've been listened to throughout & I bet they're just as frustrated as I am thar the referral is taking so long. I think this is a fantastic surgery with caring & extremely hard working staff. I have a range of complex medical problems & I've always felt supported & directed the right ways when necessary. I want to say thank you for all you do, your jobs must be harder than ever right now. I'm so grateful, thank you so much
GP surgery review: the-hamilton-practice
Title: Terrible
Rating: 1 out of 5
Visited: December 2022
Can’t book an appointment, can’t even speak with a doctor!! New online booking system is a joke!! I have tried and tried to get onto it and it says temporary unavailable! Spoke with reception she kindly explained that they now can’t help have to go back online at allocated time. Next day so as she said still getting temporarily unavailable message, rang reception again she kindly took a message to pass onto my doctor, get called back few hours later to get told the doctor has seen my message and replied with “go online to fill out the form” so basically instead of the doctor seeing my message and helping me they have shut the door on me passing me back to the online system that clearly doesn’t work!!!
GP surgery review: the-hamilton-practice
Title: Awful practice
Rating: 1 out of 5
Visited: August 2022
New system is terrible. Told doctor has 48 hours to get back to me yet out of hours want me to be seen today. Also have complicated medical history where infections etc can’t be left. Tried to look for email on website there was none and the new system had been put on pause. Absolutely terrible system. Urgently needs re looking at and to be changed.
GP surgery review: the-hamilton-practice
Title: Terrible
Rating: 1 out of 5
Visited: May 2022
New system cannot speak to receptionist and said will get back to me in two days but took a week an absolute joke
GP surgery review: the-hamilton-practice
Title: Great docs
Rating: 5 out of 5
Visited: February 2022
Always ready and eager to help you out if you’re ready too have limited mobility and can always help you
GP surgery review: the-ross-practice
Title: Very Prompt and efficient service
Rating: 5 out of 5
Visited: January 2023
Used the online service and was very impressed with the speed that my issue was dealt with. Thanks to doctors and the team. Would definitely use this again.
GP surgery review: the-ross-practice
Title: Unable to book appointment online
Rating: 2 out of 5
Visited: January 2023
I am caller number 12 so tried to book an appointment online, as instructed but the pages on the gov website are not found there fore links seem to be broken, please fix or get additional telephone receptionists, really is a quick call to book a nurse appointment normally have to wait 2 hrs to speak via phone - very frustrating
GP surgery review: the-ross-practice
Title: A credit to NHS
Rating: 5 out of 5
Visited: December 2022
E consults dealt with quickly and triaged to face to face appointments. Staff always courteous and can not fault care I received. Was concerned when several gps left the surgery but the addition of Paramedics are a credit to the surgery. Thank you for all your hard work in these difficult times.
GP surgery review: the-ross-practice
Title: Excellent
Rating: 5 out of 5
Visited: December 2022
I have always found the staff at the Ross Practice to be efficient and caring. The staff answering the calls are brilliant. Thank you to all of you for always helping in times of need.
GP surgery review: the-ross-practice
Title: Good service
Rating: 4 out of 5
Visited: October 2022
I have had a biopsy at the surgery recently. Dr rang with results and referred me for hosp appt. Paperwork came within days to arrange appt. Thanyou to the doctor & everyone involved for your care whilst working under enormous pressure.
GP surgery review: the-ross-practice
Title: Excellent service
Rating: 5 out of 5
Visited: September 2022
I needed to book a cervical screening. As I am a teacher who works outside of the local area, it can be hard to schedule a non-urgent appointment as I cannot take time off work easily. I was really impressed to get an appointment via the shared service at 8:30 on a Friday evening with a nurse after calling that Tuesday. This is an amazing service and she mentioned they were considering cutting the nurse out of hours service; please don’t! 

I am really pleased with the service I have received and although I don’t have a huge variety of conditions requiring support, the practice and staff are always professional and helpful and do a good job in challenging circumstances. The shared out of hours service is a great idea also - thank you! 

Thank you!
GP surgery review: the-ross-practice
Title: great practice
Rating: 5 out of 5
Visited: July 2022
i had an appointment with the practice nurse unfortunately cancelled but had to hand in a blood pressure chart but had my blood pressure meds increased a few weeks ago which led to swollen feet and ankles i mentioned this to the receptionist who made note to have someone phone me which they did and have reverted my meds back to the original prescription all in all a great service thank you
GP surgery review: the-ross-practice
Title: Really Quick Appointment
Rating: 4 out of 5
Visited: February 2022
I phoned the GP this week and was offered a telephone consultation within 4 days.  This was also on a Sunday.  Excellent service.  Reception staff friendly and helpful.  GP called as promised on Sunday and was really prompt in providing information for me to refer myself on for further treatment. Excellent!
GP surgery review: davenport-house-surgery
Title: Phone call appointments
Rating: 1 out of 5
Visited: July 2022
Made a prebookable appt and was then told rudely it didn’t exist when I attended ! Had to wait another week & drove down to make an appointment in person then waited 1.5 hours for phone call. How on earth can gps continue to ‘diagnose’ on the phone ? ! I am not well and need to wait another week for a face to face which is booked. It is about time patients were seen back in the surgery. I am pretty annoyed.
GP surgery review: davenport-house-surgery
Title: Great service
Rating: 5 out of 5
Visited: July 2022
I’ve had the unfortunate need to need a GP recently. I spoke to reception, who took basic details & explained it would be best to speak to one of the two doctors who specialised in that field. She arranged a telephone consultation, which I love, so efficient for me. The consultation took place as planned & included making an appointment for a minor procedure at the surgery. The procedure took place as planned. It was unpleasant, as expected, but the doctor was lovely before & after, as was the nurse assisting. Thank you
GP surgery review: davenport-house-surgery
Title: Non responsive to complaints
Rating: 2 out of 5
Visited: May 2022
Was told to book appointment for medication review,turned out to be by telephone,how do you take blood pressure ,weight etc on phone.On receiving my phone call,I was asked what I wanted! He had no idea what medication I was on,or why I took it!
    I initially rang to complain and was told Practice manager would contact me,didn't happen! Wrote letter and hand delivered,still no acknowledgement,or response!!
GP surgery review: davenport-house-surgery
Title: Very prompt cancer diagnosis
Rating: 5 out of 5
Visited: March 2022
A year ago I presented with vague symptoms that 'something isn't right'. A return telephone call and face to face on the same day, then sent for tests in St Albans, results back in a few days, admission at L & D hospital within 2 weeks. A year later I'm in remission from multiple myeloma. The prompt attention and brilliant diagnosis from one blood test was remarkable, and subsequent follow up by the surgery has been very good. Very grateful.