janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: gp-at-hand
Title: Excuses, fake consultation notes or no consultation notes
Rating: 1 out of 5
Visited: July 2023
I leave this review for improvement, for better health care.

I had the results of the urine tests checked by the nurse over the phone appointment that someone had booked from the GP at Hand without my consent. 
I told her that I did not book this appoitment and that I have not and had not UTI symptoms recently and would like to repeat the urine test due to lab error because I had no UTI symptoms and had not been exposed to any events that would cause me to get urinary tract infection. Also, the symptoms I've had over the years are not related to a UTI because my urine test in October 2022 was normal and my symptoms have been there for years.

She wrote in the consultation notes that I booked this appointment for UTI symptoms and I will arrange a repeat urine test, instead of requesting the urine test in the system herself. Now I have to waste time and make an appointment with the GP just because she didn't listen to me and did not arrange the repeat urine test as I requested.

I did this urine test only because last year I had episodes of dark urine and for more than a year I have had frequent pain in my left kidney, frequent urination even at night for more than 2+ years, incontinence since 2014 and symptomatic hypertension since last summer. Recently, the ultrasound doctor recommended a CT or MRI scan of my kidneys because of a kidney stone, which the GP made conditional on this urinalysis.
     The ultrasound specialist recommendations based on the ultrasound results was in May 2023 and it is already July 2023 which are going nowhere…. Nothing is being done that the ultrasound specialist recommended ( more health conditions has been not fixed) and all I hear from the GP is excuses + fake consultation notes by the nurse about the urinary tract infection symptoms or no consultation at all ...
GP surgery review: ellis-practice
Title: Can never get through, or book anything online
Rating: 1 out of 5
Visited: October 2022
I have been trying to book my cervical screening for the last two weeks. I can never get through on the phone, holding, an hour, and then once I'm number one in the queue for the phone call to end because of technological difficulties. I have a text message stating I should be able to book a nurse appointment online, this doesn't correlate with the information on their website. Also what you hear during the phone call about being able to book an e-consult via the website is also old.
GP surgery review: ellis-practice
Title: Surgery that does not give appointment
Rating: 1 out of 5
Visited: September 2022
Last year I had severe pain on my knee due to a fall I had a year earlier. Knee swollen and the surgery would not give an appointment and I had to go into A&E to sort the problem. I had several fall this year and had to go into A&E by ambulance because the surgery would not offer any appointment. About three weeks ago due to an abcess on my lower tummy and would not get an appointment and again I had to go into A&E to be looked at. All these difficult times Ellis Practice would not give an appointment. This surgery is not fit for the purpose it was created. Today I switched my GP practice. I will not recommened this practice. I complained twice the practice not responded.
GP surgery review: ellis-practice
Title: Poor appointment system
Rating: 1 out of 5
Visited: August 2022
I called over a week ago to book an appointment, I was advised that there are no appointments and was directed to do it online (patient access). I have been trying to book an appointment to see a doctor for the past week but there are never any appointments on patient access. Frustrated and at my wit’s end, I tried to call in today but I was kept on hold for over 51 minutes and then a error message. 
I have been a patient for 30 years and I have never seen service this poor. I am now forced to seek another GP for me and my family. I will now have to go to a walk in. 
The ineffectiveness of Ellis Practice is detrimental to my health. Who is holding the GP practice accountable?
GP surgery review: ellis-practice
Title: oppointments
Rating: 3 out of 5
Visited: May 2022
since Covid 19 Impossible to get appointment and the online booking system doesn't work I tried phoning on several occasions and was placed in a que counting from 9th in the que to number 1 then you are  told something is wrong with the system after waiting one hour and 4min, and this happen to me on four occasions . the doctors are excellent but the reception staff don't phones and decides who see a doctor,
GP surgery review: the-tudor-house-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: September 2022
Not only do I feel looked after in this practice by the Doctors I see, but the morning reception staff is nothing short of remarkable. She is incredibly helpful at a person's most stressful time from ensuring you have the all the information to making sure you are her priority and everything in between and always has a smile when you see her. Exactly what you hope for when you're low and seeing the doctor.
GP surgery review: the-tudor-house-medical-centre
Title: Very helpful morning receptionist
Rating: 5 out of 5
Visited: July 2022
Morning Receptionist has been extremely helpful as my mum needed urgent attention and she guided me through the process. I couldn't have done it without.

Thank you so much.

Alka Patel
GP surgery review: brampton-health-centre
Title: Amazing staff
Rating: 5 out of 5
Visited: December 2022
Really helpful staff and lovely GPs. Really helped me get my daughters hospital appointment and kept me updated. Much appreciated
GP surgery review: brampton-health-centre
Title: 5 stars
Rating: 5 out of 5
Visited: September 2022
After an abnormal blood test result I was contacted late in the afternoon to attend the surgery.The doctors arrange for me to attend hospital the next morning and I was admitted.
This has saved my life
I could never thank them enough for their swift response.
.
GP surgery review: brampton-health-centre
Title: Very caring practice
Rating: 5 out of 5
Visited: September 2022
From the lovely ladies on Reception that are very helpful and friendly to all the Nursing staff that makes you feel extremely comfortable and relaxed to the Doctors with who you can have compleat confidence in that they have your best instrest at heart thank you for looking after us so well
GP surgery review: brampton-health-centre
Title: Higher Professionals
Rating: 5 out of 5
Visited: June 2022
For five years now I have been registered in Brampton Health Centre.
I have many serious health problems and feel very safe with all of their services. I want to state how very pleased I am with the Doctors, Nurses and Administrative Staff. They are all amazing at their work. They work with unparalleled responsibility.
GP surgery review: brampton-health-centre
Title: Poor Customer Service/ Unprofessional
Rating: 1 out of 5
Visited: April 2022
I have been a regular patient with the surgery, sometimes the service is good but lately its very poor and lacking many aspects. The front desk seems always chaotic and often very impolite and impatient. I have spoken to them regarding this multiple times and explained that they need to be more patience with people because we call them with a problem and want their help and advice, instead they are just automated robots not showing any understanding. I have always to call and follow up on referrals and check if they have been actually done or not and many times they were not done or cancelled by the hospital and we did not get notified. If they are expecting patients to follow up on an these things then at least inform us so we keep calling and checking. I asked if they have received my hospital report which has been more than a month ago and they simply told me to call the hospital myself and find out because they don't do that anymore. I ask them what happened with a referral for my son, she tells me the GP is on annual leave and we have to wait for him to come back, surely someone else can access the system and find out for me? But apparently this is not urgent, while I have been waiting already couple weeks for it. I tell them that I am unhappy with the service received by one of their clinicians, they tell me to look for another surgery!!!! This is absolutely disrespectful and I wouldn't know what to do with them anymore. Its not easy to change surgeries nowadays and moreover its emotionally not easy to keep speaking to different people about your health issues when you just got used to the surgery and what do they do? They just tell me to go somewhere else. This comment made me leave this feedback on here because I really want them to invest in their reception staff, educate them, train them and listen to patients comments. I believe they don't care what the reasons are for people leaving them instead of appreciating our feedback and work on the points we mention to them to improve their services.
GP surgery review: brampton-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
a wonderful gp!
they are all wonderful
wonderful people, always help when you need it.
you can go with confidence and they will help you.
GP surgery review: brampton-health-centre
Title: Thank You!
Rating: 5 out of 5
Visited: February 2022
The Surgery team are all caring, professional and helpful. My GPs , the nurses and receptionists do their best to get the best result for my various health needs. They answer all my questions and explain the best way forward with treatment/s. Their professional advice, warmth and compassion is very much appreciated. I am very impressed by the care they have shown all the time .
Kindly receptionist .
GP surgery review: uxendon-crescent-surgery
Title: Great Surgery
Rating: 4 out of 5
Visited: January 2023
Recently I was not feeling well after a consultation at local hospital where they had requested several tests ie blood, urine, stool etc. I returned to our surgery worried but the reception lady quickly organised all that. To add to that I was having problem getting Covid Pass as the name in my papers did not match that of the surgery. The same lady calmly changed all that and I got my pass. All along I was apologetic for the inconvenience and she assured me that this was in line with her work. Amazing , very kind and helpful person.
We have been with this surgery for over 40 years and have gone through some very difficult times but all along the Doctors and all other associates at the surgery have been very helpful and accommodating.
GP surgery review: uxendon-crescent-surgery
Title: Great GP Surgery
Rating: 5 out of 5
Visited: November 2022
Uxendon Crescent Surgery is simply a very busy practice with staff working tirelessly to ensure all patients receive quality care and attention. 

I am very thankful to the wonderful service provided by my GP and team who have been compassionate , caring and very supportive to my needs, treating one with dignity and respect all times. 

This is an excellent GP Surgery that does  all it can to support the ever growing population with their health needs. I am blessed to have this practice and wonderful  GP  who work professionally with a collaborative approach. Thank you Uxendon Crescent for all that you do and to the NHS in general - we are blessed to have it.
GP surgery review: uxendon-crescent-surgery
Title: Best Practice Ever
Rating: 5 out of 5
Visited: July 2022
Uxendon Crescent Surgery do an excellent job! All the staff from the Doctors, Nurses and Receptionists all are very polite professional and willing to go the extra mile.

I would like to say a special thanks to:

1. The Doctor there! She is the best doctor that I have ever come across. She is so caring towards her patients, always willing to listen to the patients, work in their best interests, recommend and provide the best advise possible and gives up so much of her time to just ensure the patient is comfortable and okay. I have never met anyone who really is doing a fantastic job, goes above and beyond and delivers what she set out to do. Outstanding work and such a happy positive doctor!

Doctor, thank you so much for taking care of me personally and my husband! We could not do without you ever!

2. The Receptionists: A huge thank you to them all for always doing a great job, smiling, being polite and always willing to help! You always take care of me and my husband and you’re all doing a great job!
GP surgery review: uxendon-crescent-surgery
Title: Godd Surgery
Rating: 4 out of 5
Visited: July 2022
Been at the same surgery for over 30 years plus. Always find reception staff very friendly and helpful once you get through to them.
Doctors are also very good and take time when seen.

Just wish advance appointment system can be improved - able to make appointments in advance.
GP surgery review: uxendon-crescent-surgery
Title: Good practice
Rating: 5 out of 5
Visited: July 2022
I was seen by the practice nurse. And always find that she takes the time to explain and listen to my concerns.
GP surgery review: uxendon-crescent-surgery
Title: Best Practice Ever
Rating: 5 out of 5
Visited: July 2022
All the staff (Doctors ,Nurses and Receptionists) are true polite, professional, dedicated, friendly and helpful nature. 
All take time to listen my health concerns and they explain simply. 
They always go over and beyond to help. 
A big thank you to all the staff for always doing great job with smile and polite. 
All the staff are caring to us and they do their best for patients interest. 
All staff's outstanding work make us happy. 
I would like to recommend this GP surgery for registration. 
Again great thanks to all staff. 


Payal Parekh
GP surgery review: uxendon-crescent-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2022
Absolutely brilliant GP practice always goes over and beyond to help , staff are always very polite and friendly
GP surgery review: uxendon-crescent-surgery
Title: Not good experience
Rating: 2 out of 5
Visited: March 2022
It was terrible to book routine blood test, took more than 20mins to book the appointment on the phone.
It longer to be seen more than 45mins after I arrived at the surgery.
GP surgery review: the-lonsdale-medical-centre
Title: Easy and seamless experience
Rating: 5 out of 5
Visited: November 2022
I had a flu jab. I turned up 10 mins early and they were ready for me. The doctor who did it was very friendly, and highly professional. It was a very good experience.
GP surgery review: the-lonsdale-medical-centre
Title: Helpful and professional
Rating: 5 out of 5
Visited: October 2022
A high level of professionalism experienced at Lonsdale today. The doctor was very helpful and well-prepared. Thank you.
GP surgery review: the-lonsdale-medical-centre
Title: Rapid flu jab
Rating: 5 out of 5
Visited: October 2022
Very efficient clinic delivered to the minute on my appointment timing. Simple to book online, check in on screen, quick meeting with the gp and done.
GP surgery review: the-lonsdale-medical-centre
Title: Flu jab
Rating: 4 out of 5
Visited: October 2022
My flu jab was Quick, efficient and friendly
However ....I tried to get a ace to face  appointment for my son and there were no appointments available... only telephone ones which were during school hours
GP surgery review: the-lonsdale-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2022
Great local clinic, it's always pretty busy but the staff are really helpful and we've stayed with this clinic despite moving a bit further away. I definitely recommend this place if you move nearby.
GP surgery review: the-lonsdale-medical-centre
Title: After years of poor service, it is time to go.
Rating: 5 out of 5
Visited: October 2022
My family have been with Lonsdale for 17 years.  Although we have received some good care over the years, we have also had many experiences which have made us question whether we are getting the best care.  I had to chase my own abnormal scan results after a mont of waiting.  When I phoned St Mary's, they said they had sent the results the same day. The receptionist at Lonsdale was rude and unhelpful. I still have not been given access to my results nearly a month and a half later.  My partner had the same happen on a number of occasions.  We no longer feel we are getting adequate care here and have decided to leave.  There are many other local surgeries with better care for their patients.
GP surgery review: the-lonsdale-medical-centre
Title: Flu clinic
Rating: 4 out of 5
Visited: October 2022
The Flu clinic at Lonsdale is always very well run.
One of the areas where they are really organised.
Should you need an appointment for another concern however, you’ll be lucky if you can get an appointment within 3 weeks  which is very disappointing and concerning.
GP surgery review: the-lonsdale-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: October 2022
Although the doctors are ok, it is almost impossible to get an appointment - they are always taken. When you ring at 8.30 on the dot, you cannot get an appointment, just a promise that a doctor will ring you back. When the doctor rings back, and agrees that you do need to see someone, you still don’t get an appointment but a promise that reception will ring you back to arrange. It is ludicrously over-complicated and designed to restrict access. When you are then told (by the GP) that you need a follow-up appointment, he cannot arrange it - yes, you have to ring at 8.30 on the day and go through the entire charade again.
It is not fit for purpose. The surgery has over-expanded and evidently cannot provide a safe service to its patients.
GP surgery review: the-lonsdale-medical-centre
Title: Great Experience
Rating: 5 out of 5
Visited: October 2022
Went in for an annual flu shot today.  Was fantastic to be seen on a Saturday.  Got in ahead of schedule.  Have had really positive experiences since changing my surgery to Lonsdale.
GP surgery review: the-lonsdale-medical-centre
Title: Helpful
Rating: 5 out of 5
Visited: October 2022
Excellent answers to my questions that were not directly related to the reason I was there. Took the time to explain things to me.
GP surgery review: the-willesden-medical-centre
Title: Needs to be investigated
Rating: 1 out of 5
Visited: February 2022
Multiple e-consultations submitted but not one responded to. Waste of time and unnecessary distress caused as still living with condition and not seen by any GP. I may have to call 111 to be seen
GP surgery review: the-willesden-medical-centre
Title: I would not recommend.
Rating: 1 out of 5
Visited: February 2022
I was supposed to have a call from them yesterday, but they never called me. Now, I checked on my evergreen account, and there is an appointment with an unknown person for this Monday that yesterday wasn't there, but I don't know what it is for. 

It is so chaotic with them. Recently I was told that a referral I have been waiting for half a year wasn't made, and when I emailed management to complain, I was told that it was actually made. So now I am confused: am I still waiting for this podiatry appointment or not?
Some other times they have called me, they do it with hidden numbers and are more interested in getting rid of people than anything else. Or like today, they make appointments with such short notices that everything feels chaotic. They don't take into account that people have other jobs and we have to request leaves, and have uncomfortable conversations with our managers with such short notices.
GP surgery review: the-willesden-medical-centre
Title: Very low class NHS service
Rating: 1 out of 5
Visited: January 2022
I am a patient of this practice and I can't recommend anybody to use it, specially not recommended for children or patient with complex health situation. They attend very rude, give wrong medicines and made wrong referrals to the hospitals, so your care at the end is totally a mess. I have seen in person there in the entrance where they attend in a small window how badly they treat the patients, specially the elderly that don't use internet. I am going to change my NHS care to other place for my own safety, and I want to let the people think twice before using this practice for their own safety.
GP surgery review: alperton-medical-centre
Title: Friendly
Rating: 4 out of 5
Visited: November 2022
Whenever I go, the staff are always very polite and considerate. So far, I have not had any bad experiences and hope that continues.
GP surgery review: alperton-medical-centre
Title: Fantastic GP
Rating: 4 out of 5
Visited: November 2022
The most recent GP to join to practice is a real asset. Listens to your problems, carries out the necessary tests to diagnose without the whole let’s wait a week and see. Definitely recommend this GP, very thorough, treats with respect and dignity.
GP surgery review: alperton-medical-centre
Title: Fantastic team
Rating: 5 out of 5
Visited: October 2022
I have had multiple interactions with the GPS and the rest of the team and they have been fantastic. Having a long term condition requiring hospital referrals for imaging and for local blood tests,it has been a smooth process. I have found that the team are very efficient and responsive Toto get referrals moving.  Overall, highly recommended
GP surgery review: the-wembley-practice
Title: Very irresponsible practice
Rating: 1 out of 5
Visited: October 2022
The Practice cancelled my appointments for times. I have been booking for two months and they cancelled my appointments over and over and over again because of their problems. They ask me to wait in line for hours to call them and rebook my appointment, but you know the result, they still cancelled my appointmet.
GP surgery review: the-wembley-practice
Title: Terrible waiting time to make an appointment!
Rating: 1 out of 5
Visited: October 2022
Waited 1hr 20mins on the phone to make an appointment the GP asked me to do...and still waiting to speak to someone after being nr 1 in the queue for ovet 30 mins. What is going on in that surgery????This is bad customer service care at its worse! We will be registering with another surgery on Monday. Enough is enough - putting people's health at risk is not good!
GP surgery review: the-wembley-practice
Title: no appoiment
Rating: 2 out of 5
Visited: July 2022
i have cold last 3 month i did call they said we cannot book same day they book next week on call how to know on call i am okay or not i can't sleep i can't take breath from my nose i cann't focus my work when you are give appoiment whenever i am died that time? i did try every medicine, steam ,nose drop everthing but its not work take seriousaly i am not coming for west of time pls undersatnd my problem.
GP surgery review: the-wembley-practice
Title: Unprofessional staffs
Rating: 2 out of 5
Visited: June 2022
the staffs are very aggressive and rude on the phone and they keep putting clients on hold for the smallest inquiries like getting a prescription.
GP surgery review: the-wembley-practice
Title: Management of the practice
Rating: 2 out of 5
Visited: June 2022
1. Online consults switched off after 9am so how are you providing access to your population 
2. Staff are in need of customer service training on how to speak to patients. Poor service, think about the elderly and mental health patients 
3. There’s no information for those that are not digitally compliant on how to book a routine or urgent appointment. What if you have language barriers
4. Your receptionists divert patients to use 111, this happened when I rang early in the morning with a suspected chest infection.
3.Your still promoting an old covid message from 2021. 
5. There’s variation in the level of service you get from the GP’s

Please invest in appointing experienced qualified staff in order to deliver good quality care to improve patient outcomes. Start with addressing your access issues with an improvement plan.