janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-old-church-surgery
Title: Fantastic staff
Rating: 5 out of 5
Visited: June 2022
This surgery is excellent receptionists and doctors have excellent bedside manner. I would rate this practice as outstanding.
GP surgery review: the-old-church-surgery
Title: 1 hours waiting on phone and then they hang up
Rating: 3 out of 5
Visited: April 2022
The waiting times to speak to a receptionist is over 40 minutes on average and they sometimes hang up on you after an hour of waiting when you are finally first in the queue. It's quite shockingly rude.
GP surgery review: the-old-church-surgery
Title: Cut off
Rating: 2 out of 5
Visited: April 2022
I called the surgery on the 27th April 2022, earIy afternoon, I was 3rd in line, 26 minutes later I was cut off.
GP surgery review: the-old-church-surgery
Title: Excellent patient care at this practice
Rating: 5 out of 5
Visited: February 2022
After a phone consult with the doctor I was required to attend the surgery. One initial concern tutneed into several different issues that were dealt with very efficiently and with reassurance along the way. I was very grateful for the doctor's attention to detail and quick action in following up.
GP surgery review: the-old-church-surgery
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
Very good doctors,especially Dr Constable
Professionalism and communication 
The staff is very good and helpful,I did recommend this Gp to my friends and families as well
GP surgery review: the-ridgeway-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: January 2023
Called at 8.15 for an urgent appointment. Was position 13 in the cue. Choose the call back option. 50 min later the reception lady called and advised the doctor would call me at some point in the morning. I received the call at around 12.30 and was seen face to face 15 min later. 
I am extremely happy with the level of care and service I have received. Reception and Doctors are very friendly, professional (and funny) and are really going the extra mile.Well done Ridgeway Surgery
GP surgery review: the-ridgeway-surgery
Title: Phone Answer Service
Rating: 1 out of 5
Visited: January 2023
This afternoon rang to make an appointment. Was told no 5 in queue. 15 minutes later I was no 4 in queue. What is going on? Suggest Care Quality Commission do some cold calling, rather than announced visits.
GP surgery review: the-ridgeway-surgery
Title: Excellent Receptionist and Doctor Service
Rating: 5 out of 5
Visited: December 2022
I booked an emergency appointment for my child in the morning. The receptionist was kind and respectful. The doctor was also kind and professional. I appreciate the services of the staff there. Great response and feedback and it was undertaken in a swift manner so thank you!
GP surgery review: the-ridgeway-surgery
Title: Excellent service
Rating: 3 out of 5
Visited: November 2022
I contacted the doctors and after a telephone consultation I was seen in the afternoon and the level of service I received then and in the intervening month has been excellent including a follow up call and further investigations.
GP surgery review: the-ridgeway-surgery
Title: Unlikely
Rating: 1 out of 5
Visited: November 2022
always when I give the order for the baby's prescription, it is missing and says that it is waiting for the doctor to check, although I still have treatment for 3 months on the letter.
after waiting in line for half an hour on the phone, he tells you that the doctor will call you and doesn't call back. you have to beg them to help you with something. I am very disappointed
GP surgery review: the-ridgeway-surgery
Title: Surgery gone downhill since change of reception staff
Rating: 1 out of 5
Visited: November 2022
This surgery had a booking based appointments policy and also a emergency on the day to day basis until new receptionist stuff come in to this surgery,and  now there is only a day to day emergency appointment and by 8.10 am the appointments are gone then you have to call the next day and the next and if you say something the staff is very rude and keep a grudge so it's again Impossible to get an appointment.  I had to wait 3 weeks to see a doctor and after I spoken to a doctor she asked  me to go in to see her that very same day while the receptionist made me wait for three weeks before I could speak to a doctor when it was so urgent
And not only that but if the primary care its not good then the patients call the paramedics and then they go to A&E and no wonder the NHS is struggling 
Also it's against the law to have no duty of care towards patients 
I'm thinking of contacting itv to inform them what's really going on with the surgeries
GP surgery review: the-ridgeway-surgery
Title: Prescription problem
Rating: 1 out of 5
Visited: October 2022
Very disappointed, had a telephone consultation at lunchtime with a GP, due to a really bad chest infection. I was told by the GP that I would be able to collect my prescription for antibiotics later on that day. I called my pharmacy at 5.30pm who informed me that they had not received the prescription. I am so unwell and have now got to wait until the next day for medication that should have been sent through immediately. Really not good enough.
GP surgery review: the-ridgeway-surgery
Title: Disappointing service
Rating: 2 out of 5
Visited: October 2022
I had heart surgery in Bart's Hospital late September and on discharge was advised to see my GP for a review of my medication after two weeks.
I telephoned the surgery one afternoon to request an appointment and explained the situation.  I was advised no face-to-face appointment could be given, but the best offer available was an appointment at 7.30am - the following week - to see a nurse who could take my blood pressure & check my pulse.  She would then pass my details onto one of the doctors.
As the heart operation had not been straightforward and I was still weak, the thought of travelling to the surgery early on a cold morning was out of the question.
I therefore decided the best option for my health was to pay for a GP appointment at a local private hospital.
GP surgery review: the-ridgeway-surgery
Title: Rude, abrupt receptionist!
Rating: 1 out of 5
Visited: September 2022
Having received a text from the doctor’s surgery asking me to make an appointment, I phoned them and waited 45 minutes for a reply.  When I finally got through to someone, they were so abrupt, rude and unfriendly. My phone was on speaker and even my husband, who overheard the person, commented on how ill-mannered they were.  I appreciate that many people are under pressure at the moment but courtesy, kindness and a friendly manner cost nothing. I was very upset by the way I was spoken to.
This surgery needs to ensure that the reception staff are properly trained in dealing with patients in a polite manner.
GP surgery review: the-ridgeway-surgery
Title: Discussing service for vulnerable patients
Rating: 5 out of 5
Visited: July 2022
I have been trying to get a fit to travel letter for over a month and being told different things from each receptionist, now told doctor allocated is on holiday!!
Practice manager is refusing to take my calls all very frustrating especially when I have anxiety issues. No one seems to take responsibility or care about their patients
GP surgery review: kenwood-medical
Title: Bad Receptionist & Appointment system
Rating: 1 out of 5
Visited: September 2022
The receptionist staff are very unhelpful! They are constantly rude to people on the phone and in person.

Booking urgent appointments are a nightmare. You have to call for one person at a time, I was ringing for an appointment for my daughter who is 5 and myself - was told that only one person appointment can be booked. Obviously my daughter took priority as they could make an accommodation to book two people at the same time. What would you have to do if the whole household is sick? Appointment system needs improvement to cater for parents / caregivers who can’t book for themselves but the parents/ caregivers needs an appointment too.
GP surgery review: kenwood-medical
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2022
Excellent staff and doctors. I happily recommend this GP to people who are registering newly. There is good customer service and staff are very friendly.
GP surgery review: kenwood-medical
Title: Great practice.
Rating: 5 out of 5
Visited: March 2022
My doctor and all the staff are just wonderful. Very thoughtful and helpful. You feel that they have your back 24/7.
GP surgery review: kenwood-medical
Title: Excellent GP Practice
Rating: 5 out of 5
Visited: January 2022
During the last year, I have needed to use my GP Surgery services more and more.  I have found the reception and nursing staff to be very friendly, polite and helpful doing their very best under difficult Covid restrictions to provide quick appointments and dealing with enquiries.  The surgery has a very good phlebotomy service that saves me a lot of time and bother without having to go to hospital for blood tests. The Doctors are professional and provide good consultations, keeping in contact with follow ups on meds as necessary.
The various appointments that I have attended (both face to face and telephone) are usually on time and waiting times are not excessive for the late ones.
Overall, an excellent GP Surgery and I am very happy with the service provided.
GP surgery review: the-willows-practice
Title: A fantastic practice
Rating: 5 out of 5
Visited: October 2023
I have been going to the willows medical practice 
For over 15 years , I have had the best care out in place for me with my many struggles in my life , amazing surport , and very  thorough,
I have complete trust with the doctors there ,
And the receptionist are also very caring and very obligingly
GP surgery review: the-willows-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Very efficiently run.  Face to face appointments available and prescriptions are much quicker.  Very happy patient.  Lovely doctors.
GP surgery review: the-willows-practice
Title: Great Service Today
Rating: 5 out of 5
Visited: October 2023
..nurse had to do a routine blood test - I'm not good with those needles - but this nurse was super careful & gentle. Very skilled - Top notch. Thank you!
GP surgery review: the-willows-practice
Title: Very professional
Rating: 5 out of 5
Visited: October 2023
Total check up very thourgh very polite  answered all questions and made all relevant appointments would highly recommend
GP surgery review: the-willows-practice
Title: Good appointment
Rating: 4 out of 5
Visited: October 2023
I was called for a blood test, and found making it very easy. The receptionist was very friendly and efficient. On attending the test was carried out on time, and really well carried out.
GP surgery review: the-willows-practice
Title: Great Practice
Rating: 4 out of 5
Visited: October 2023
Staff are always accommodating considering stress they are all under. Like that they have lots of different services available to patients locally. Pharmacist is brilliant.
GP surgery review: the-willows-practice
Title: Recommended Local GP practice
Rating: 4 out of 5
Visited: October 2023
The doctor was polite and efficient. I was treated with dignity and respect and was satisfied with my treatment.
GP surgery review: the-willows-practice
Title: Great practice
Rating: 4 out of 5
Visited: October 2023
I was treated with patience and compassion and was satisfied with my health professional who was a partner of the surgery.
GP surgery review: the-willows-practice
Title: Very satisfied
Rating: 5 out of 5
Visited: October 2023
I was treated with respect at the Willow's practice and they accommodated me very well when it was necessary but within their powers.  They followed up my treatments and now I'm on the track. I feel confident in their hands.
GP surgery review: the-willows-practice
Title: Great - Thank you
Rating: 5 out of 5
Visited: October 2023
I had a blood test - the blood work was reviewed & I got a text on a Saturday with a necessary prescription for me to collect at pharmacy. Thank you so much for this prompt response, because I felt the worst ever! ..and what a rapid turn around I had with that quick prescription. I am/was Super grateful. Thank you Doctor!
So important to Thank you when they get it so right and are fast acting...
GP surgery review: fountayne-road-health-centre
Title: Missed appointment
Rating: 0 out of 5
Visited: September 2023
I forgot my flu jab appointment date but received alert to tell of my missed appointment then I went to the surgery to see what can be done on the day as I have to go back to work and the person at the reception rebooked it for me same day so I’m grateful for the service received at my surgery.
GP surgery review: fountayne-road-health-centre
Title: Feeling respected and valued.
Rating: 0 out of 5
Visited: September 2023
I was booked in for a follow up appointment and blood tests. I was pleasantly greeted by the receptionist.  
The health care assistant that did my review was professional and was able to answer my questions.  
I felt respected and valued.
GP surgery review: fountayne-road-health-centre
Title: Her bedside manner is the best I'd ever come across
Rating: 0 out of 5
Visited: August 2023
I suffer with White Coat Hypertension, the nurse immediately put me at ease, gave me some excellent advice, that no one has ever given me before. She was so patient with me, no rushing, and I felt totally safe with her. She also does my Smear test, and she is so amazing, efficient at performing them. Once, some time ago, she did the test, and I thought she was going to change her gloves, but she had completely finished. She is my favourite person in the clinic. Her bedside manner is the best I'd ever come across, and I've had 3 babies. She always manages to make me laugh, no matter how miserable I feel when I arrive.
GP surgery review: fountayne-road-health-centre
Title: Blood test
Rating: 0 out of 5
Visited: August 2023
When I attended my blood test appointment . I was called in and told that one of the blood test bottles used for the blood test was not stocked in this practice , so I would have to book a blood test with another health centre on another day.  
I felt disappointed and frustrated as I was not told this information before my test. To have this blood test done I have cancelled a few different appointments and had booked annual leave from work for the blood test as I live far from here. If this information was better communicated I would not have to wait to see when I can book annual leave to have a blood test done, this just increases the waiting time for me and the practice. I would have liked to be better communicated so I can make arrangements accordingly and not waste my time.
GP surgery review: fountayne-road-health-centre
Title: I was very happy with the service
Rating: 0 out of 5
Visited: August 2023
I was experiencing dizziness and nausea. I phoned the Gadhvi Practice and the person taking the call was extremely helpful and told me that the doctor would call me back. I did receive a phone call and also had an appointment that day. I was very grateful as, based on examination and enquiry, the doctor arranged a blood test which I will soon be attending. I was very happy with the service and the doctor was kind and efficient. Great service.
GP surgery review: fountayne-road-health-centre
Title: 6 weeks of cold/cough.
Rating: 0 out of 5
Visited: August 2023
I had a face to face appointment with the practice's senior pharmacist, who expertly examined and investigated, gave advice and prescribed appropriately. He also had a blood test taken, for other purposes - ie are my muscle aches a rare side effect of blood pressure nedicatuon? - and got my doctor to authorise a lung x-ray.
GP surgery review: fountayne-road-health-centre
Title: Checking health?
Rating: 0 out of 5
Visited: August 2023
I was there to get a health check including blood tests. The nurse checked my height, weight, blood pressure and asked lifestyle questions and decided that I am very healthy and did not did any other test. They didn’t do bloods. I understand the general practices have a tight budget but I am a tax payer and deserve attention as everyone else.  
How can they possibly know I am healthy? The nurse said come if you have any symptoms. For me that is lack of judgement and care.  
I feel the place is also run down, untidy and not too clean.
GP surgery review: fountayne-road-health-centre
Title: Very helpful, efficient and knowledgeable
Rating: 0 out of 5
Visited: August 2023
The surgery receptionist, staff and doctors are very helpful, efficient and knowledgeable when dealing with your medical issues, medical conditions, medical appointments and medical treatments.
GP surgery review: fountayne-road-health-centre
Title: It is about how i was attended to during my visit.
Rating: 0 out of 5
Visited: August 2023
I was given prompt attention when it seems I was forgotten. Immediately I reminded the receptionist I was there waiting. I was immediately called in and attended to for blood test. I was also apologised to for keeping me waiting. For me that was amazing.
GP surgery review: fountayne-road-health-centre
Title: NHS Health Check
Rating: 0 out of 5
Visited: August 2023
I had:
-weight checked
-blood pressure checked
Questions:
- Family history of heart disease, diabetes, smoking, exercise
Three minutes!
No review of HRT and menopause. No review of skin problems related to HRT. No review of intestine/bowel problems from one year ago. No cholesterol or blood sugar tests. No check for breast cancer. No breathing tests, heart monitoring, liver or kidney function tests. What was the point of loosing two hours pay and paying for two bus journeys?
A waste of everyone’s time and money.
GP surgery review: the-elm-practice
Title: My visit
Rating: 0 out of 5
Visited: November 2022
I saw a locum doctor who was very professional and thorough. He explained all that he did and what to expect going forward. I also loved that there was no rush in his care / diagnosis and consultation. I also saw a nurse who was very caring and showed concern for my issues. There was also no rush in her treatment / consultation with me. She also took the time to give me advice about ongoing treatment. The receptionist at the surgery was extremely helpful, going out of her way to help even though the reception window was closed and she was on her lunch break. Being treated like this makes me feel good and like the staff were considerate of my individual needs. In fact, being treated like this is what made me want to provide this feedback!
GP surgery review: the-elm-practice
Title: GP Practice staff
Rating: 0 out of 5
Visited: November 2022
Just to say thank you to you and your staff.  
Today on a Saturday a consultant phoned me from UCH regarding an appointment I have next week and asked if he could speak today because he has a busy week and wanted to triage. I just thought of you doctor and how much you care about your work and how I appreciate you all.
GP surgery review: the-elm-practice
Title: Nobody on reception
Rating: 0 out of 5
Visited: September 2022
Nobody on reception. I was worried about missing my appointment. I feel worried and let down. How was the doctor to know I was there? Why isn't there a self service screen?
GP surgery review: the-elm-practice
Title: Some basic manners and kindness goes a long way
Rating: 0 out of 5
Visited: April 2022
Wait desperately till 7am so I can call the GP for my child who’s unwell. Any mother knows the feeling of staying up all night with a sick child, so when I finally get through to reception after a super long and unnecessary intro I’m met with rudeness.  
Because of the rude and uncompassionate response, it’s almost like I feel bad for calling them, like they’re doing me a huge favour, gosh I dread calling the practice I really do. I get that you have to be efficient, truly I do but some basic manners and kindness goes a long way.  
Like I said this has been the issue for many years so I find it unlikely anything will change.
GP surgery review: the-elm-practice
Title: Being given a wrong appointment time
Rating: 0 out of 5
Visited: April 2022
I arrived at 8 am for my appointment. I was told by the staff member at reception, who had made the appointment, that it was at 8:30 am. I said on the phone I had been told 8 am. They insisted I had been told 8:30 am. It was a waste of my time because then I went home and came back to 8:30 am but it disrupted my morning. I don't know whose error it was, there was something in the communication. It hasn't happened in my experience of making appointments here before. When I arrived at 8:30 am, staff were busy and there was no one to sign me in. The person I was there to see had to come out to find me for my appointment.
GP surgery review: the-nightingale-practice
Title: Politeness and care
Rating: 5 out of 5
Visited: August 2022
I visited the surgery to see the doctor about 2 weeks ago she was very thorough and took the time to try to find out the health problem that I had. She made an appointment for me to have blood tests the nurse who again was very professional and a very nice person to speak to. Thank you
GP surgery review: the-nightingale-practice
Title: Excellent service
Rating: 5 out of 5
Visited: July 2022
Great practice - always impressed that I can get to see (or talk) with a Gp on the day I contact them. In my experience the doctors and team provide an excellent service.
GP surgery review: the-nightingale-practice
Title: Outstanding Practice
Rating: 5 out of 5
Visited: May 2022
I have been registered with the Nightingale Practice for over ten years. I have had a lot of interaction with the service. I've always received an appointment quickly and been extremely satisfied with the care I've received. I would highly recommend the Nightingale Practice.
GP surgery review: the-nightingale-practice
Title: Repeat Prescription
Rating: 0 out of 5
Visited: May 2022
I needed a repeat prescription. It was dealt with efficiently, professionally and quickly. A very good service. Very helpful staff under immense pressure at times.
GP surgery review: the-nightingale-practice
Title: What an excellent practice
Rating: 5 out of 5
Visited: January 2022
This practice is exemplary from my experiences so far. Thorough, responsive, caring and reliable. Really impressed with the doctors and the reception staff. Very pleased to have found the practice!
GP surgery review: the-riverside-practice
Title: Great service, I sent photos and the GP called back
Rating: 0 out of 5
Visited: August 2023
Great service, I sent photos. The GP reviewed and called back, asked some questions then said he would do a referral for me for an ultrasound I think it was.
GP surgery review: the-riverside-practice
Title: Cervical Screening Test feedback
Rating: 0 out of 5
Visited: August 2023
It was severely painful. Although gel was used, there were some scratches around my vagina and they caused pain after that. Vaselline healed the pain, though. I think the inserted plastic device was too big for me. Hope there will be a smaller or narrower device for this test in the future. Otherwise I would avoid taking this test.
The booking was immediate, on the day I phoned, which was helpful.
GP surgery review: the-riverside-practice
Title: Appointment to see nurse
Rating: 0 out of 5
Visited: August 2023
She was pleasant and friendly, she asked me questions relating to my condition and referred  me to a gym, something I wanted to do.
The staff at reception are polite and friendly too, not gossiping, which I feel is not professional. On the whole quite satisfied with Riverside surgery.
GP surgery review: the-riverside-practice
Title: Help to find solutions with you the patient
Rating: 0 out of 5
Visited: July 2023
The Diabetes nurse service was good. Good customer care .  
The nurse is compassionate and very caring. She listens to your story and helps to find solutions with you the patient. Her attitude is good.  
I don’t mind seeing her all the time because she is very empathetic and gives her best to her patients.