janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: whitmore-reans-medical-practice
Title: Worst Practice
Rating: 1 out of 5
Visited: January 2023
Following is a synopsis of multiple experiences:

The phone lines do not work. Have to go to the surgery to book an appointment only to find out there are no more appointments and you should try again the next day only to be told the same thing again. The receptionist audaciously telling you to either wait and let your child suffer very high fever for another day (after 4 days of very high fever) or take her to Walk-in-service because we are here only to make money. Providing the service is someone else's job.

On other occasion, in the odd chance you do get an appointment you will be seen by a nurse, who will keep going out to consult a doctor and coming back and then going out again to consult some more, to finally tell you to just rest and it will go away. After all you have already suffered for two weeks so another week or two won't kill you. There is no need for any medicine or any further investigation.

In short, you are on your own with this surgery. Being with them or not being with any one is the same. In the end you will need to go to Walk-in Centre or AnE.
GP surgery review: whitmore-reans-medical-practice
Title: Terribly rude staff member
Rating: 1 out of 5
Visited: April 2022
after waiting whole morning for a phone call from this clinic, the call did not connect when I answered due to Network issues... called back immediately to speak to the doctor, the staff member had a go at me assuming that I missed the call. 
I almost begged her to let me speak to a doctor, she just coldly refused and said "call back on Tuesday" and today is Thursday. 
utterly unacceptable service, I cannot believe this is allowed to go ahead.
GP surgery review: ashmore-park-medical-centre
Title: Always very helpful
Rating: 5 out of 5
Visited: June 2023
I have been struggling to apply for a blue badge for my Mom. I called the practise for advice. The receptionist went out of her way to advise me and enable me to make steps forwards. She could easily have referred me else where or  online. I feel that I can now make progress with what is a very frustrating process. I have always found the reception staff at my Moms practice very patient and willing to help.
GP surgery review: ashmore-park-medical-centre
Title: Amazing receptionist
Rating: 5 out of 5
Visited: November 2022
Receptionist will always go above and beyond to accommodate my needs to the best of there ability and to my availability
GP surgery review: ashmore-park-medical-centre
Title: Great experience
Rating: 5 out of 5
Visited: September 2022
My experience was very good and my doctor gave me time to explain my illness and then gave me the correct drugs which are working very good.
GP surgery review: ashmore-park-medical-centre
Title: V helpful visit
Rating: 4 out of 5
Visited: September 2022
Friendly staff and helpful professional doctor, 1st visit since before covid and felt reassured the service is still operating well.
GP surgery review: ashmore-park-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: August 2022
My husband has recently passed away following a relatively short progressive neurological illness (Motor Neurone Disease).  He went from being fit and well to being completely paralysed and unable to speak, move or swallow or do anything for himself. 

The practice staff and GP were very supportive during this very difficult time and went out of their way to help me on numerous occasions with issues with prescriptions, test results, blood tests, etc.  

I was dealt with with compassion and respect at all times which made an extremely difficult situation a bit easier. 

Thank You
GP surgery review: ashmore-park-medical-centre
Title: Superb response
Rating: 4 out of 5
Visited: July 2022
The receptionist showed great compassion and understanding of my issue in a kind and professional manner. 
The Dr listened to me and did exactly what I wanted her to do, on this occasion I cannot fault the service I have received. 
All of the receptionists I have dealt with whilst being a patient here have been great often going the extra mile to offer support when resources are limited. I have in the past also had dealings with the nurse and HCA both of whom are exemplary in their care and professionalism!
GP surgery review: ashmore-park-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: July 2022
The doctor as been very thorough and professional with my problem and sorted everything out very quickly and her staff have been the sane very pleased with everything
GP surgery review: ashmore-park-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: June 2022
I have tried to book an appointment with GP. Managed to get the appointment for the same day. Telephone call handler was understanding and booked an appointment.GP listened to my wife's concern and gave the correct medication. My wife felt assured and relieved after the consultation. Best practice in the area, Trying their best to help patients though the NHS services are under constant pressure.
GP surgery review: bilston-family-practice
Title: Wow what a fab Doctor
Rating: 5 out of 5
Visited: December 2022
I was forced to go to my doctors by my wife for a problem down below, like most men I felt embarrassed to talk to a female doctor. Absolutely no need, when she called my name my anxiety went through the roof. This doctor was amazing compassionate and empathetic to my issue. I left feeling much better and was left thinking, what was all the fuss about me visiting my GP, these ladies are fantastic.
GP surgery review: bilston-family-practice
Title: Amazing practice
Rating: 5 out of 5
Visited: March 2022
If I could give this practice more stars I would, I have never been with a practice that makes me feel so welcome and cared for in my life. My regular GP is so personable and understands my concerns and gets them resolved in lightning speed time. I feel like I am genuinely listened to at this practice, and my health is prioritised. I think Bilston Family Practice are an absolute credit to themselves and the NHS as a whole and I feel very lucky to be a patient.
GP surgery review: griffiths-drive-medical-practice
Title: Excellent all round service
Rating: 5 out of 5
Visited: December 2023
Having been a patient at this practice for a number of years I have witnessed it evolve & develop into a well run , fully functional and caring team of medical practitioners backed up by a very polite , professional reception and Admin staff . This team are a credit to their profession & always strive to do their best , sometimes under extenuating circumstances like manpower, staff, time & NHS constraints. Well done .
GP surgery review: griffiths-drive-medical-practice
Title: Service
Rating: 5 out of 5
Visited: September 2023
My husband and myself arrived for our flu jabs and would like to thank the reception assistant and the nurse for their professional manner. We have no worries about attending this practice as we have been on the register for 50 plus years. Keep up the good work
GP surgery review: griffiths-drive-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2023
Had problems with my heart and blood pressure and dizziness the doctor sent me straight to a&e can't thank them enough
GP surgery review: griffiths-drive-medical-practice
Title: Great doctor
Rating: 5 out of 5
Visited: March 2023
Short waiting time.
Polite, friendly, caring and helpful doctor. I did not feel rushed or not listened too at all. 
Overall very happy with doctor L.k
GP surgery review: griffiths-drive-medical-practice
Title: Friendly Staff
Rating: 5 out of 5
Visited: January 2023
The Dr who spoke to me today was very polite and understanding. He was caring and he listened to me with compassion. He sorted my problem and I am very happy with the practice. All the staff are friendly and caring. I‘m a patient of this practice for more than 35 years. Thank you.
GP surgery review: griffiths-drive-medical-practice
Title: 5 stars
Rating: 5 out of 5
Visited: January 2023
I changed back to this surgery last year. First appointment was brilliant. Doctor referred me to new cross which I had needed to be for a long time but old surgery would not refer me. Also been referred to dermatology since which I needed since I was born, im 38 now! 
Iv had telephone appointments with 2 female doctors since who were really caring and compassionate, very understanding to me and my circumstances. Thank you all so much.
GP surgery review: griffiths-drive-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
Not long been with this practice but so far I am very happy with it the staff r very helpful and polite.
GP surgery review: griffiths-drive-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
I am so grateful to the staff at the surgery was so poorly yesterday & even though it was a phone appointment they could hear I was struggling they sorted the ambulance & stayed on the phone monitoring my breathing until help arrived, if it wasn’t for there quick reactions I could of ended up with sepsis, I am so thankful  to the practice & all their help.
GP surgery review: griffiths-drive-medical-practice
Title: Great treatment
Rating: 5 out of 5
Visited: September 2022
I have my leg ulcers dressed and checked on a weekly basis by one of the practice nurses. My wife cleans, creams and dresses my leg every day. My leg ulcers are healing well and I feel confident that they are being treated and examined by the nurse in respect of their progress in healing.
GP surgery review: griffiths-drive-medical-practice
Title: Brilliant nurse practitioner
Rating: 4 out of 5
Visited: September 2022
Have had face to face appointments with their lovely nurse practitioner as couldn't get to see a gp and she was lovely. She listened to my concerns, reassured me and referred me.
GP surgery review: improving-health-(ih)-medical
Title: No answer
Rating: 3 out of 5
Visited: October 2022
Called multiple times can’t seem to get anyone on phone trying to book blood test for my thyroid review been told can’t get tablets before blood test review have only one tablet left need help
GP surgery review: improving-health-(ih)-medical
Title: Excellent staff
Rating: 5 out of 5
Visited: July 2022
I went for a blood test today and the two nurses in the room were lovely really friendly and polite really put me at ease while blood was being taken so thank you for making my appointment a positive one I know how much pressure the nhs is under .
GP surgery review: improving-health-(ih)-medical
Title: Difficult to get Appointment
Rating: 1 out of 5
Visited: May 2022
I received a call about my blood test results on Sunday which I missed. They called twice within a minute. I called the surgery next day asking to speak to a Dr and I was told to call back at 8.00am on Tuesday. I have now been told that this is a non emergency call therefore, to wait until Sunday to receive another call between 8.00am and 14.00. The service is terrible and I am surprised how hard it is to speak to a medical professional at this surgery. I am unsure if this is as a result of IH Medical or the Dr's who run this practice. At this rate you will no longer have patients as they will move to other practices who actually want to speak to and treat patients in a timely manner.
GP surgery review: mayfield-medical-practice
Title: Great
Rating: 5 out of 5
Visited: September 2023
Called to see when the next appointment was, due to a sensitive subject i needed a fit note for work, i was given an appointment that day and was called within the hour, the doctor was very understanding and helpful, so glad to have such good service after my traumatic few days. Thank you
GP surgery review: mayfield-medical-practice
Title: Excellent surgery
Rating: 5 out of 5
Visited: September 2023
Always listening and so helpful. The staff are so pleasant which is a change from anything I experienced before. I would say a very well run medical practice
GP surgery review: mayfield-medical-practice
Title: cannot fault
Rating: 5 out of 5
Visited: April 2023
I have been with this GP surgery for over 10 years now, and can say its fantastic, it made me realise how poor my previous GP practices were. Never had problems getting through on the phone, and staff are always friendly and accommodating. Any issues i have had have always been dealt with effectively.  I never feel rushed, and health concerns have been addressed. Highly recommend.
GP surgery review: mayfield-medical-practice
Title: Absolutely Awful
Rating: 1 out of 5
Visited: February 2023
Avoid this surgery at all costs.
Really unhelpful.
Fail to pick up phone in the mornings in a timely manner and then when you do eventually get through all the appointments have gone! 
No rhythm or reason as to how appointments are allocated apart from randomly- repeatedly told that no appointments available every day when ringing in- like ground hog day. When you ask to speak to Practice Manager they are never there!!!
GP surgery review: mayfield-medical-practice
Title: 220 phone calls & unfriendly nurse.
Rating: 1 out of 5
Visited: December 2022
Called 220 times on 29/11/22 for an appointment. Finally got through and managed to book an appointment for 06/12/22 - shocker. Had to take 4 hours of unpaid holiday leave to attend appointment for the “nurse” to ask the same question a least 15 times and to tell me I’ve been taking my medication wrong (have ben taking since I was 18, I’m almost 30 now). Didn’t actually get around to the purpose of the appointment as the nurse consistently badgered me over the medication. I have never felt so humiliated in all my life. I walked out and told the nurse to forget about my appointment and I’d rebook to see someone else who actually had any decency. Called the practice once I had got home to complain for the receptionist to shrug it off as if that was a normal experience. I am a recent transfer from another GP that has closed but I am considering changing again to another GP that take you seriously as a patient.
GP surgery review: primrose-lane-practice
Title: Never answer the phone
Rating: 2 out of 5
Visited: April 2023
According to receptionist (when attending appt for another family member) appointments for blood tests can only be made via the telephone (diabetic so need appt to check figures). Spent 45 minutes waiting initially in a queue system for 30 minutes then a further 15 with it just ringing out before finally giving up. How do you get an appointment for a blood test if no one answers the telephone!

This isn’t an isolated occasion either as happens regularly with Primrose Lane Medical Centre as they just don’t bother to answer the phone (at all in the afternoon and rarely in the morning unless it’s 8am for GP appts). 

Suggest they hire more reception staff to answer phone calls.
GP surgery review: primrose-lane-practice
Title: Misleading information and impossible to get appointments
Rating: 1 out of 5
Visited: July 2022
Have phoned surgery numerous times to seek appointment. Not urgent - happy to book in advance. Listened to answerphone message whilst on hold for long time, every time(!) which says you can book general appointment on line through PatientAccess. However no option to book through this service. Eventually spoke to receptionist who told me they don’t offer the PatientAccess appointment booking service. Pointed out misinformation on answer phone and she said “ we must get round to changing that !”. She said I have to phone at 8am each day to try and get an appointment that day but they never pick up phone and instead I listen to answer phone that gives incorrect information!!Dreadful
GP surgery review: primrose-lane-practice
Title: Can't get any appointments
Rating: 1 out of 5
Visited: June 2022
If you require an appointment you are told to call on a Monday. When you do call you can never get through. And please don't even bother trying to call Friday to book for the following week as you will be told ring back Monday for next weeks appointments as they can't book you in before then for that week. I don't know what has happened to this surgery as prior to covid it used to be a very well run and reputable doctors where you could get an appointment or book in advance to see the Dr the following week. Now you can't even get past the receptionist. You can't have a telephone consultation, you can't request for a referral or xray without seeing the doctor first but you can not get an appointment.
GP surgery review: primrose-lane-practice
Title: Reception staff useless
Rating: 1 out of 5
Visited: February 2022
I had booked appointment for travel injection to India . Visited doctor today they gave 1 injection instead 2 , told me they haven't got 2nd injection.reception staff gave me phone number where I can get 2nd , phone number turned out to be travel agent number. Do these staff any clue.They never answerer phone
GP surgery review: probert-road-surgery
Title: very disappointing
Rating: 2 out of 5
Visited: February 2022
ive been registered there for 24+years only been there a hand full of times , but repentantly ive had health issues and they have fell on deaf ears should of had a call back i rang again 3 weeks later , get fobbed off try to make you look stupid , im still suffering with pain but pointless ringing cuz you get no where , i give up , so disappointing as i usto be very fit now i strudel to get on with my every day life with no help.
GP surgery review: castlecroft-medical-practice
Title: Compassionate staff
Rating: 5 out of 5
Visited: June 2023
In times where resources are stretched and limited, I find the staff at this surgery remain compassionate and willing to support in whatever way they can. I had an experience today where the admin member went out of their way to liaise with medical staff to seek medical advice where another service has not been able to support (in the way they should). The nursing team are also made up of kind, compassionate and caring members who always appear available and attentive to provide a fantastic service, despite the pressures we can assume they face with the wider context of working within the NHS. Thank you!
GP surgery review: castlecroft-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: April 2023
Best GPs surgery in the area. I have had several telephone appointments recently as I did not require a physical examination. Prescriptions have been sent to my local pharmacy and marked "urgent" for a fast delivery. A follow up call from the GP in question today to check on my progress was very welcome and reassuring, as was the further prescription sent out very soon after the call
GP surgery review: castlecroft-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: February 2023
I had a very good experience today with the Practice. Briefly, I needed to ‘see’ a doctor as I believed that I required some tablets. I phoned in and moved relatively quickly  from No.10 in the queue to being spoken to. I was asked to send in photos via a link which would be sent and that Dr would ring me after 11.00. The link arrived promptly, the photos dispatched promptly, the Dr rang and we had a sensible conversation and a prescription has been despatched to my pharmacy. All very efficient - top notch service! Many thanks to everyone at the Practice who makes these things happen.
GP surgery review: castlecroft-medical-practice
Title: Thank You For All Your Efforts
Rating: 5 out of 5
Visited: December 2022
Life is tough everything is under pressure but all my dealings with Castlecroft Medical Practise have been conducted with utmost kindness and professionalism. Yes things go wrong sometimes and maybe slower than we all wish but ultimately we should all step back and think hard about the great institution called the NHS we are lucky to have access to.
GP surgery review: castlecroft-medical-practice
Title: Poor service
Rating: 1 out of 5
Visited: October 2022
It is not easy to get a repeat prescription without a computer which my parents in their 80's don't have. I had to physically race over to hand in a list of medicine needed urgently as dad had ran out. The request was not accepted over the phone, so I had to get a list of his medication from the care home instead of the GP practice looking on their system. Ironically they had printed the list out last month for the care home! What a strange unhelpful way to get medication to an elderly patient in the digital world we live in!
GP surgery review: castlecroft-medical-practice
Title: No Discretion and terrible administration
Rating: 2 out of 5
Visited: June 2022
Points of this review
-  Booked appointment wasn't logged.
-  No discretion, receptionist loud announcing to the whole floor 
what my appointment was for, which was rather a sensitive subject.
-  very lengthy call queues.

I attended the surgery today for a booked appointment.  When I arrived to check in there was no details of my appointment.  I was asked what my appointment was for and gave the receptionist the details.  It was quite a personal subject, and when they couldn't find my appointment in my system, proceeded in a rather loud voice saying they had no appointments of ... (stating the reason) today, loud enough so the whole of the reception area and waiting room could hear what I was attending for. I was mortified, they apologised, but still not professional at all.  

Not only had I taken time out of my working day to attend the appointment that they hadn't got a record of, which can be difficult due to the nature of my job, but they also proceeded to loudly mention the reason for my appointment to the world. You would think discretion when dealing with patients is part of the training they receive. They offered to call me back to rearrange the appointment as I had also mentioned the length of time it takes to get through, the call was received before I had chance to get home and I missed it due to driving, I tried ringing to rebook, (Something I was dreading as it takes so long to get through), at 10 minutes into the call I got to caller number 2 in the queue, which I thought was fair enough. 80 minutes later I was still in the queue, and then gave up.  So still without an appointment for something they stress is important.  

I have been attending this practice since I was born, when they were in the old surgery and followed them to the new building.  I only go when I really need them or for routine appointments that they remind you of the importance of, so not very often. Sadly the service has never been so bad, and is continuing to get worse. I understand the pressures that they face, and support the NHS and the surgery, but 2 of the reasons for this review are things that were preventable.  Not good
GP surgery review: penn-surgery
Title: Bucks the trend
Rating: 5 out of 5
Visited: September 2023
I have been a patient at this practice for 20 years now and over that time they have always provided me and my family with a first-class service. The Doctors and Nurses are highly professional and always treat you respectfully. The reception staff are all courteous and do their best to ensure you are treated as soon as possible. This practice deserves nothing less than 5 stars, I hope they will continue to keep up the good work
GP surgery review: penn-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: August 2023
At a time of enormous pressure on all health services, this practice provides fantastic service. When telephoning, a recorded message explains why you will be asked the nature of your problem, then one of the  friendly and well-trained receptionists listens to your needs and directs you to the most appropriate service. Whilst it is the case that you will wait several days for a non-urgent appointment, especially if you request a specific doctor, receptionists respond promptly to potentially serious issues. In my case I saw a health care professional the same day who was able to examine me and issue a prescription. It is very reassuring to have such a supportive, efficient general practice at our service.