janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: oakwood-surgery
Title: Lovely receptionists
Rating: 5 out of 5
Visited: July 2022
I tend to communicate a bit erraticly and chaoticly even if its only a simple thing I mean to say, it all sort of gets tangled and chaotic due to my learning difficulties, and every time I phone the surgery, the receptionists are really efficient and quick at figuring out my point and how to help me, without even knowing about my learning difficulties. That might not sound like a big deal to people, but literally all the time in life I confuse people with my communication and both parties end up frustrated, so the fact these receptionists just untangle my point among the chaos of my brain is a big deal and very appreciated  thankyou.
GP surgery review: oakwood-surgery
Title: Appointments
Rating: 1 out of 5
Visited: June 2022
Having rung continuously for the 7th time from 8.30 to be cut off 6 times then be in queue 25 and be told no appointments left and then be told I could have come in at 8.30 to make one when the day before they told me to ring, I feel they don't know their arms from their elbows!
GP surgery review: oakwood-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: June 2022
Today and every day throughout the Pandemic this surgery has been available  when you need it. You may have to wait to get through on the phone in the morning but after that all staff do there best to help you. Thank you all
GP surgery review: oakwood-surgery
Title: Not the staff, the systems
Rating: 1 out of 5
Visited: April 2022
I am a strong advocate of the NHS and the sterling work they do. Long hours and pitiful pay rises have taken their toll, particularly amongst the nurses and support staff. My issue is with the systems at this surgery. How can it be acceptable to wait one and a half hours on the 'phone when you are in queue position 4? How can it be acceptable to be cut off suddenly after an hours' wait on the phone? Procedures have to change at this practice: who on earth decided you can only make a booking to see the doctor on the day? (I know there are exceptions for long-term conditions). I fear that the greed of the doctors is preventing the much needed opening of an additional practice in Woodhouse – forgive me if this is an incorrect assumption. If it is, who else is blocking this? This village needs another, central surgery. Either that, or more people must be employed to ease the burden on staff and help the good people of Woodhouse. Please don't hark on about the addition of the Bull Farm practice - what good is this to the elderly, infirm or those without transport. Get your act together Oakwood Surgery!
GP surgery review: orchard-medical-practice
Title: Poor service
Rating: 1 out of 5
Visited: October 2023
The doctors are very good but getting to see or even talk with one of them is impossible and I'm not happy!!!
I have need to speak with a gp for 2 reasons and am being prevented from arranging this. 
Last week I was in reception asking to make an appointment. I explained that one reason was to discuss a medication change made by the doctor. I was told by the receptionist that I didn't need to talk with a go as I could go to the pharmacy and buy them. In Sept the doctor told me to review in October. I pointed this out to the receptionist. Her response was to tell me I wasn't due for a review so I didn't need one. I explained again. So I still have not had the review and I'm now out of medication! I need it!
Hopeless situation! There were 5 other people in the queue behind me by the time I left.,  most of them would have overheard, which makes it unfair and unforgivable.
Frankly I'm appalled!
GP surgery review: orchard-medical-practice
Title: Great doctors… everything else a shambles
Rating: 2 out of 5
Visited: October 2023
Firstly, I have been ordering my prescriptions through the NHS app for the past year and it has been an amazing service but recently my prescriptions have been removed from the app so I am unable to currently get any of my inhalers and I go on holiday in a weeks time. Upon researching, only a GP can deny access to prescriptions/ remove them from the NHS app. 
I then have tried on multiple occasions to ring the reception to try and rectify this as I’m currently struggling with my asthma that I have had for 23 years and I can not get through on the phone at all. When I finally spoke to the gp all I got was “that’s strange”. 

The receptionists also seem to think we have all day to sit calling and waiting for the phone to be answered. I have sat clicking “user busy” for over 200 times before giving up on multiple occasions to try and get appointments or to ring regarding other queries. 

Trying to get an appointment is incredibly difficult and if you can’t get though at 8:30 and give up trying and ring back later, I get told by the receptionist “you should have called at 8:30”. Which I often do but can’t ever get though and don’t have hours to sit waiting (we all have jobs too). 
Also I don’t understand the new system where if you want an appointment, it has to be before 1pm, so for people like myself who work and require an appointment after 4pm this is now impossible as these appointments are classed as “emergencies” which the receptionist decides if your worry or pain is an emergency or not. 

To make matters worse, when you get through on the phone, you are often greeted by a rude and abrupt receptionist who either questions your illness and suggests going to a pharmacy for tonsillitis which is just a joke. 

There is only one lovely receptionist who I cross my fingers for every time. She is so kind and caring and treats each problem as serious and tries her best to fit myself in for appointments. It’s a shame they aren’t all like her. 

The doctors themselves are lovely if you ever manage to get past the receptionists and get an appointment with one. 

I have honestly given up trying to get an appointment now and often just suffer instead. 
As for my prescriptions, I’m still trying to get through to rectify this problem.
GP surgery review: orchard-medical-practice
Title: April contact???
Rating: 1 out of 5
Visited: July 2023
I saw the Consultant on April 3rd 2023; he told me that he would write to the gp to request investigations. A Gp was supposed to contact me when the letter from the Kings Mill Hospital Consultant arrived. 
It arrived 21st April 23. 
My husband wrote on 'July 3rd' stating that; that it would be prudent for some-one to ring me back. The return message 4th July stated that a gp will ring on 12/07/23. Three months later...
GP surgery review: orchard-medical-practice
Title: Poor Service
Rating: 1 out of 5
Visited: June 2023
I attempted to contact this practice for over 25 minutes as a professional requesting information for a patient in crisis. I was repeatedly pressing my redial button to be continuously met with a constant engaged tone. Unable to speak to anybody.
GP surgery review: orchard-medical-practice
Title: Disappointed patient
Rating: 4 out of 5
Visited: November 2022
I was told I have high blood pressure when I went to a cataract appointment but I can t get an appointment.I ve been ringing every morning for 2 weeks .I ve rung at 8 02 only to be told ,no appointments left ,how can this be,it s years since I ve had to go to see a doctor and it used to be so good ,so how do I get one ,it says not urgent but I do need to see someone.I ve ordered my own blood pressure monitor as advised.I see you re setting new patients on even though a lovely receptionist told me you are overwhelmed and can t cope.
GP surgery review: orchard-medical-practice
Title: Excellent Communication
Rating: 5 out of 5
Visited: October 2022
My mother has been in a Care Home for the last 10 years and during that time she received excellent service from Orchard Medical Practice.  If she needed a visit this was always done promptly and a diagnosis was quickly reached with the appropriate action taken.  Even when she was okay the visiting Doctor would usually call in on Mum just to say "Hello" and have a little chat.  During the last few years Mums condition went up and down, but the communication with the Surgery, the Care Home and the family was always there when needed which was a huge comfort.  This link with all the parties involved is a vital part of what Care in the Community should be about and I feel privileged to have been at the receiving end of this wonderful service from both Orchard Medical Practice and the Care Home.  Sadly this is not the same everywhere, but it should be part of our GP Service like it used to be when GPs had time to do this instead of treating us like numbers.
GP surgery review: orchard-medical-practice
Title: Gone Down Hill Dramatically
Rating: 2 out of 5
Visited: September 2022
This used to be a great surgery with polite receptionists and caring doctors, a great all round service and i never had any complaints. Now its almost impossible to get a call from a doctor let alone get a face to face appointment! I am a full employed tax paying British born citizen yet i find myself having to pay for private care because i can't see a GP to which i am entitled, not only for travel vaccinations (which they used to do but now don't) which are available on the NHS but also to get regular medication and specialist treatment i need in a timely manner ! Surely covid cannot continue to be blamed for services not being resumed and proper care being available? I have sought to change doctors but sadly this level of service seems to be the norm throughout all Mansfield doctors so off i go to pay for private care, absolutely shameful!
GP surgery review: orchard-medical-practice
Title: Frustrating
Rating: 1 out of 5
Visited: July 2022
My experience is none because I spent 45 mins in the morning trying to get through  only to be told no appointments left try again in the afternoon. Tried  again in the afternoon after 35 mins told no appointments left  asked if I could make an appointment for another day rd could only do it on line. As I was speaking to the receptionist asked why can't I do it now  told my request has to go before the management.why.  Went on line finally after 30 mins found out they were no longer taking appointments on line. Can some one tell me how do I get an appointment.
GP surgery review: orchard-medical-practice
Title: Complaint
Rating: 1 out of 5
Visited: July 2022
Tested in June 2022 for a high level of Ferrotin in my blood 569 tested again 20 July level was 2062 (high level of iron in your blood causes organ damage) why wasn't I given an emergency referral here I am 6 months on only just started treatment because I contacted Specialist privalatly
GP surgery review: orchard-medical-practice
Title: Great Practice & Great Staff
Rating: 5 out of 5
Visited: April 2022
I would like to praise the GP (sorry I'm not allowed to name), that referred me after blood results for potential cancerous tumor (thankfully benign), I have received exceptional support from the Orchard Medical Practice at all levels including the reception staff that have always directed me to the right medical person I required.  I am thankful to be a patient at this well run practice.
GP surgery review: pleasley-surgery
Title: Helpful and professional team, from receptionists up to GP.
Rating: 5 out of 5
Visited: October 2023
Receptionists consistently helpful, friendly and kind. All other qualified professionals are thorough, and very thoughtful. As an example GP called me to offer a telephone appointment instead of having to attend the surgery during a yellow weather warning and flooding.
GP surgery review: pleasley-surgery
Title: can’t thank them enough!
Rating: 5 out of 5
Visited: May 2023
Honestly the best doctors surgery I’ve ever been with. doctors are patient, kind and go beyond to help you. Reception/admin staff are always so polite and have helped me multiple times whether it’s a prescription order or doctors appointment, they always manage to get my prescription done the same day or next, and as for doctor’s appointment they have always managed to see me. Also had my first smear test here which I was extremely nervous about but the nurse was so kind. Thank you all for your superb service.
GP surgery review: sandy-lane-surgery
Title: Do not join this practice
Rating: 1 out of 5
Visited: July 2023
If you want a live example of how far the National Health Service has fallen, this is the place for you.

Totally overrun surgery (you stand more chance of winning the lottery than of getting an appointment on the phone at 8am) with utterly indifferent receptionists and doctors who don't fulfil their callback duties. Do not, and I repeat, do not join this surgery. Go literally anywhere else. Ignore this advice and you will bitterly regret it. That is a guarantee. 

I was suffering for days and was fobbed off with the usual, "It's probably viral, sip fluids, take paracetamol." No wonder A & E is overrun.
GP surgery review: balderton-surgery
Title: well managed GP surgery
Rating: 5 out of 5
Visited: December 2023
I think ,this is a very well run and managed GP surgery. All the staff are very pleasant, caring and attentive. I have not found any fault and that is the reason why I am registered with this practice even though I live near the Newark town.
GP surgery review: balderton-surgery
Title: Absolute joke
Rating: 1 out of 5
Visited: May 2023
Tried to get an appointment with a Doctor as want to talk about changing some of my meds and not something the Clinical Pharmacist could do (who are great) and as 'non urgent' no appointments until July. Not receptionists fault but this is beyond a joke. Taking on new patients and not enough Doctors. 
Money talks!
GP surgery review: balderton-surgery
Title: Hide behind the DrIQ app they can’t use
Rating: 1 out of 5
Visited: January 2023
Uploaded photos of a diabetic review letter from Kings Mill Hospital asking for change in medication.

Request rejected and their feed back was bring the letter to the surgery so they could copy it.

What’s the point of having an app?
GP surgery review: balderton-surgery
Title: Disappointed Again with administration
Rating: 2 out of 5
Visited: December 2022
I saw my opticician due to Diabetes. Detected deterioration especially with bleeding behind eyes. Need to see GP. Saw nurse who took blood tests said would be in contact if any issues with blood samples. Nothing heard. Saw a consultant at Newark hospital about another matter. She picked up latest blood test showed anemia. Surgery has failed to contact me. Saw GP ( he is excellent ) about another matter and he Saw comments from consultant. Wanted fasting blood tests and stool test, and asked to book further appointment to discuss Diabetes and Aneamia. Went in for bllod tests and took stool sample in. When tried to book face to face appointment with GP met with problem. I am obviously concerned about both Diabetes and Aneamia especially as Surgery had not contacted me. I have been given a telephone appointment with GP on the 25th January and Not face to face. This is appalling and causing me both anxiety and depression. Surgery admin 1 star, but the GP I have been seeing is 5 star, just a pity cannot discuss results and treatment in person.
Had an issue with this,Surgery with referral to ENT with it being routine. This turned out to be throat Cancer !
GP surgery review: balderton-surgery
Title: Terrible service and do not respond to feedback
Rating: 1 out of 5
Visited: November 2022
I am surprised to see some positive reviews of this surgery because one-star or less reflects my experience. 
They have enormous wait times on the phone and tell you to call back later, even when they are just about to close.
They say to try the DrIQ app instead, but on there they do not read what you submit and mess up prescriptions.
Finally, they don't respond to feedback. They don't call back when you try to sort things out, and they don't respond to complaints.
I may well get a generic response to this review saying 'sorry we have not met my expectations' and asking me to get in touch. Don't believe it - they just don't respond.
GP surgery review: balderton-surgery
Title: Fantastic staff
Rating: 5 out of 5
Visited: September 2022
I’m new to the practise having left my previous and only other doctors surgery of 31 years, due to moving house. I have had 3 reasons to call this surgery in the 2 months since I have moved and I’m blown away by the kindness of the staff! 

The receptionists are gentle, caring, helpful and don’t rush you. The two call backs I’ve had from doctors and nurses have been punctual and again no rushing you off of the phone, taking the time to listen and care. 

I’ve never felt inclined to give a review of a doctors surgery before but I just had to say thank you to the staff for the wonderful way they have treated me each and every time and not made me feel that I was too much trouble. 

The communication is also second to none, having just received a text to update me with my medication and inform me what to do next. 

Brilliant surgery, fantastic staff! Thank you all!
GP surgery review: balderton-surgery
Title: Rather surprised at bad reviews
Rating: 4 out of 5
Visited: August 2022
Having approached the surgery with an issue with my aged mother I cannot fault the rapid and continued service she has received - the practice nurse that is attending to her issue cannot be better - obviously has a heavy workload but smiles through - appointments are booked in advance and so far the external consultants that she has been referred to have seen her promptly and the surgery has been proactive in acting on their recommendations - As for me I had a 5 year medical - a review and a follow up all promptly as scheduled - maybe it’s only people who want to complain that write these reviews ?????
GP surgery review: balderton-surgery
Title: The worst surgery in Newark
Rating: 1 out of 5
Visited: July 2022
I have been trying to get an appointment for my daughter, been on the phone 1 hour 20 mins, number 1 in the queue for the last 50 minutes! If I could get to the surgery I would (isolating due to covid) as they seem to completely ignore the phones all together!
My partner decided to test this once as he got fed up with being the first in the queue on the phone but still no one answered, he went into the surgery while still on the phone in the 'queue' the 2 receptionists were just sat there, no other patients were waiting or being dealt with. I would avoid this place like the plague, you never get a face to face appointment, let alone deal with the same doctor twice, in fact I don't think this place has any 'resident' GP's.
Infuriating to say the least, then they have the cheek to say they dont tolerate rude behaviour to their staff! what about the rude behavoiur from staff to patients??
GP surgery review: balderton-surgery
Title: Telephone repeat prescription service
Rating: 1 out of 5
Visited: May 2022
Having spent 90 minutes, for which I will get an increased telephone bill, waiting 5th in the queue to place my telephone request for my regular repeat prescription I was asked why I couldn't have brought it down to the surgery. I suffered a fall on Saturday and advised by the hospital to limit my movements. There is a total lack of customer care at this surgery.
GP surgery review: balderton-surgery
Title: Poor Customer Service & Unhelpful
Rating: 1 out of 5
Visited: February 2022
Don't answer phones promptly or at all, yet when you drive down, there are two people sat there not on the phones!  Called today and told no appointments until March! to go to the local hospital which is meant for emergencies.  Can't wait to get you off the phone quick enough, last three prescriptions have been incorrect.  Different doctors every time, when is someone going to take interest in looking after your community.  Covid or no covid its not acceptable.
GP surgery review: barnby-gate-surgery
Title: Getting appointment is like winning lottery
Rating: 1 out of 5
Visited: January 2024
Getting somebody unwell in the family is one of my nightmare because need to call GP.  I already experienced this in 2024.  My son is experiencing chest infection and fever and begged for an appointment and instruction was to go to urgent care. They said junior doctors strike is one of the reason for not having any appointment, I don't get why Junior doctors strike is affecting the surgery .
I reported this last year as well and the feedback was surgery is adding more doctors and nursed to their team and I do not see any improvement.
I am helpless and I do not know what else to do.
GP surgery review: barnby-gate-surgery
Title: Brilliant Surgery
Rating: 5 out of 5
Visited: October 2023
I joined this surgery in September, having struggled with an issue all summer.  The doctors have sorted the medical issue out, as you would expect. However my experience with the reception and clerical staff has been amazing.  They listened, were kind and courteous and made sure I was referred quickly to the appropriate people.  It makes such a difference to patients when the staff are obviously well trained, the systems work well and everybody is so very helpful and friendly.  Thank you all so much. xx
GP surgery review: barnby-gate-surgery
Title: Good follow up
Rating: 5 out of 5
Visited: October 2023
One of your staff followed up my inquiry this morning and took the time to message me with timely advice. I was impressed by the diligence that allowed me to save both the NHS and myself from much valuable time being wasted.
GP surgery review: barnby-gate-surgery
Title: Impossible to get through
Rating: 2 out of 5
Visited: September 2023
It’s 17:00 and I’ve been in a queue slowly counting down from number 15 to make a general enquiry. I’m currently number 4 in the queue and have now been waiting for 1 hour and 15 minutes.

This surgery is appalling and I should be able to charge my phone bill directly to them after 15 mins of waiting, that might encourage them to do something about It.

I suspect even when I do get through then I’ll have to go in and see them. There won’t be any appointments available of course so will have to phone up again tomorrow morning. This really is not good enough and something needs to be done about this place and other NHS areas.
GP surgery review: barnby-gate-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: August 2023
From phoning the surgery to completing my appointment it took less than one hour.  A super polite and accommodating receptionist making it a pleasing experience. Thank you.
GP surgery review: barnby-gate-surgery
Title: Thank yoy
Rating: 5 out of 5
Visited: July 2023
A huge thank you to the doctor and on-site paramedic who helped me when I passed out outside the surgery
GP surgery review: barnby-gate-surgery
Title: Invalid email address
Rating: 3 out of 5
Visited: July 2023
I recently wrote a review stating the unacceptable way I had been treated by the receptionists at the surgery regarding a booked appointment. I was sent an email apologising for this and an email address which I was to use to provide further information so the surgery could investigate what went wrong. This email link was invalid, and my email was returned to me! I feel that I've been kicked twice.
GP surgery review: barnby-gate-surgery
Title: Reception
Rating: 1 out of 5
Visited: July 2023
Mum went to surgery to get Hol vacination,only to be told By a rude receptionist, that she can’t be vaccinated until 6 weeks,mum did explain she leaves in august and it would be enough time,receptionist  did not listen,,mum panicked and went to boots,paid for vacination with money that she had to borrow,,,