janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: harrow-road-gp-centre
Title: Swtft response
Rating: 4 out of 5
Visited: February 2023
I called the surgery twice Tuesday 31st January, 1st February 2023.
I would like to congratulate the surgery on the speed as to the answering of the phone.
Whether the last two days were a fluke or the telephone sytem has changed, well done and carry on the good work.
What a pleasure no stress waiting for phone to be answered.
GP surgery review: harrow-road-gp-centre
Title: Shambolic. No baby changing rooms for dads
Rating: 3 out of 5
Visited: December 2022
Attended my baby appointment. Had to use the disabled wc to change nappy because only female wc have baby changing facilities. Nhs or gp practice should be prosecuted for gender discriminatory services.
GP surgery review: harrow-road-gp-centre
Title: Unsympathetic
Rating: 1 out of 5
Visited: September 2022
Sat there 20 minutes for an appointment. The machine didn't check me in properly, I didn't know. Receptionists were completely unsympathetic, all 3 of them staring me down, I begin to cry and they all just give weird looks at each other, rather than trying to reassure me or be kind. Very rude staff and I will be changing practice asap.
GP surgery review: harrow-road-gp-centre
Title: Awful practice
Rating: 1 out of 5
Visited: June 2022
First at all you have to call to get an appointment you have to give the reason for the appointment that person on the phone says  has to talk with the doctor to give you an appointment after that you have to wait next day if you miss the call for some reason you have to start all the process again it is impossible to get an appointment online, ridiculous. I went to this Gp with stomach problems I did blood test and stool test the doctor said he is not sure but he thinks I have IBS even if I don't have the symptoms he thinks I have IBS he prescribed me tablets that I can get over the counter if I go to the doctor is because nothing over the counter worked, if a doctor doesn't know for sure what the patient has he needs to send this patient to see the specialist otherwise doctors are putting in jeopardy life of the patient if I were a doctor I would never risk life of a person I tried to understand why a doctor would take that risk and my answer is simple :they don't care.
GP surgery review: harrow-road-gp-centre
Title: The worse
Rating: 1 out of 5
Visited: February 2022
I have serious problems with my stomach and nobody in this gp is helping me I dropped a stool test, they lost it, I made a phone appointment the doctor didn't call me, I submitted a request to know about my test results and the NHS website says I was going to get a phone call from a doctor to discuss my test result, nothing, I called to get and appointment and the receptionist told me she will call me later to give me an appointment I couldn't pick up the phone because I was driving and she left a message saying do not call back to this gp submit your symptoms in Harrow gp website, I make contributions to NHS every month to get this service.
GP surgery review: kiyani-medical-practice
Title: Helpful and friendly practice
Rating: 5 out of 5
Visited: October 2022
The GP always takes care of our needs and provides a great friendly service. Always accommodating for any requests too.
GP surgery review: kiyani-medical-practice
Title: Polite and friendly service
Rating: 5 out of 5
Visited: October 2022
Really appreciate the friendly service provided by the GP. Have been a regular for years now and never had an issue.
GP surgery review: kiyani-medical-practice
Title: An outstanding practice with an excellent doctor
Rating: 5 out of 5
Visited: September 2022
My family and I have been with doctor Kiyani for many years.
I visited recently with lower back issues and, yet again, I found Dr. Kiyani and all staff at the practice to be very professional and helpful. Most importantly, I find Dr. Kiyani to be very thorough with explanations, guidance and follow-up care. Many thanks!
I'm truly grateful for all the help Dr. Kiyani and his staff have given my family and I over the years and I do not hesitate to recommend his practice when opportunity arises.
GP surgery review: kiyani-medical-practice
Title: Brilliant Practice
Rating: 5 out of 5
Visited: September 2022
I went to see the Doctor with my daughter who wasn't well at the time, I was offered an appointment straight away. My daughter had an infection. Very grateful to the Doctor and the wonderful reception staff.

Thank you.
GP surgery review: kiyani-medical-practice
Title: Excellent
Rating: 5 out of 5
Visited: September 2022
Exceptional doctor very proud and happy to see a new doctor there l, the staff and practice managers are wonderful.
Strongly recommend this G.P.
GP surgery review: kiyani-medical-practice
Title: Excellent Care
Rating: 4 out of 5
Visited: September 2022
Excellent service by the Practice Team especially the Nurse that I have been seeing over the last year.  Very efficient and friendly.  Thank you all for all your excellent care.
GP surgery review: kiyani-medical-practice
Title: Very unprofessional practice.
Rating: 1 out of 5
Visited: May 2022
They have very poor management. Front desk staffs are very rude. So hard to get appointment even I tried for 5 days to get a appointment of next week but didn’t got it. Every time they come with new excuses and asked to call again.
GP surgery review: langthorne-sharma-family-practice
Title: Worst behavior with patients.
Rating: 1 out of 5
Visited: August 2023
I have been discharged from the hospital and for a week now I have needed to speak to the doctor and every time they tell me at the counter that it is impossible to speak to my doctor. I don't understand what the problem is....

One day is fine..... but every day telling me I can't go to the doctor is absurd. Very strange behavior with patients.
GP surgery review: langthorne-sharma-family-practice
Title: Grate practice
Rating: 5 out of 5
Visited: July 2023
Very friendly and polite stuff, always happy to help, the best GP I’ve ever had, staff  care about the patience, and providing the best of the knowledge service.
GP surgery review: langthorne-sharma-family-practice
Title: A really wonderful practice
Rating: 5 out of 5
Visited: November 2022
We feel very lucky to be registered at this practice. All of the staff are fantastic, and the practice managers in particular are just amazing.
GP surgery review: langthorne-sharma-family-practice
Title: Amazing GP practice
Rating: 5 out of 5
Visited: November 2022
Langthorne Sharma Family Practice are an amazing GP. They are so caring, empathetic and most of all give excellent medical care. The receptionist is so lovely and caring too and will go the extra mile to ensure the best patient care. I cannot thank this GP enough for the wonderful care I have received! I am sadly leaving the area but would highly recommend this GP!
GP surgery review: ll-medical-care-ltd
Title: Feedback
Rating: 3 out of 5
Visited: January 2023
I telephoned the practice on 3rd January 2023 and listened to an automated message with reference to it dating as far back as 7th December 2022.

Whilst I appreciate automated messages being used, and perhaps this may have been a genuine oversight by the practice, I would feel more assured if a more accurate automated updated message was communicated.
GP surgery review: ll-medical-care-ltd
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
Very helpful Doctor spent time to understand problem.
Reception staff usually polite and efficient. Practice manager and team run practice better than my previous surgery.
GP surgery review: ll-medical-care-ltd
Title: Excellent patient care above and beyond
Rating: 5 out of 5
Visited: April 2022
I can not thank my Doctor enough. During the pandemic I recieved excellent patient care. My doctor went above and beyond to support me with my mental health.  If it were not for my doctor 's dedication, thoughtfulness and compassion I would not be here today. Thank you from the bottom of my heart.
GP surgery review: addison-road-medical-practice
Title: Great Doctor
Rating: 4 out of 5
Visited: December 2023
I wish to thank my Dr whom I have been seeing since October 2022 for her care and compassion she has shown me. It has been a very difficult year for me and my family and her support and professionalism was outstanding. She has made referrals to a specialists which has led to my current diagnosis and most importantly she listened and believed in my symptoms. Not gaslighting me as some DRs did when I was admitted into  hospital.
I would be grateful if the Surgery could pass my appreciation and feedback to this amazing DR.
Thank you
GP surgery review: addison-road-medical-practice
Title: Top Marks
Rating: 5 out of 5
Visited: December 2023
Recently joined this practice and have been impressed so far. The staff are friendly and helpful, the surgery itself is extensive and we both feel that health issues are being monitored, which is reassuring. Thank You All.
GP surgery review: addison-road-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Pleasant and approachable admin staff, and helpful when resolving problems or issues. Senior doctors are extremely professional and capable. Importantly this surgery is accessible by phone or in person and do not demand sole on-line access.
GP surgery review: addison-road-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Very pleasant and helpful staff. All practitioners work really professionally. I am listened to, valued, understood, informed, and fully supported by them.
Appointment at the same day of my request. I am happy until now and have an excellent impression and experience.
GP surgery review: addison-road-medical-practice
Title: Good improving practice
Rating: 5 out of 5
Visited: November 2023
I have been a patient here since 2011 and have seen services improve particularly during and after covid. Adoption of online services, and online triage? have made a huge difference in speed, quality and reliability.
GP surgery review: addison-road-medical-practice
Title: Always fine
Rating: 5 out of 5
Visited: November 2023
Whenever I went there I found a great service for the patients 
All the staff and doctors are professional by their patients 
Mean a great service by the great staff
GP surgery review: addison-road-medical-practice
Title: Wellness Coaching
Rating: 4 out of 5
Visited: November 2023
I wanted to specifically review the 'Wellness Coaching' which I was referred for via the GP. It was a really valuable and helpful process and the practitioner is a lovely individual, friendly and non-judgemental. It was a very helpful service to receive whilst I have been struggling with a few different physical and mental health challenges. Whilst is not technically therapy, it has been a huge help to be able to talk to somebody in a professional capacity and I'm grateful for the service. 

On the whole, I also feel Addison Road is a good practice with friendly and helpful staff, and I would recommend it. However I do think there could be simple but significant improvements to the appointment and contact system, the current process is prohibitively complicated and very much not-inclusive because of its online-only and time-restricted element. I say this as a first-language English speaker without learning difficulties, the process is surely even more complicated for a lot of patients. For instance, I've had to contact the surgery a few times on behalf of my neighbour because she isn't of the internet/smartphone generation and has struggled to make basic contact. I've personally found the process so complicated and frustrating at times that it has stopped me from seeking medical assistance when I have needed it and am concerned that others are in the same position. I appreciate with such a large volume of patience there have to be systems in place but there's a lot of room for improvement with this one.
GP surgery review: addison-road-medical-practice
Title: Great pratice
Rating: 5 out of 5
Visited: November 2023
I very happy with practice GP and Receptionist they are very helpful I have seen number of doctor everyone is very helpful, very good listening skill, professional and kind.
GP surgery review: addison-road-medical-practice
Title: Really efficient practice
Rating: 5 out of 5
Visited: November 2023
I asked for an appointment, via the online system, with the nurse midday on Thursday and was seen by the very pleasant and efficient practice nurse first thing on Friday.  Very pleased with the efficient service at the practice
GP surgery review: addison-road-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2023
I always find the practice helpful, responsive and caring. I have received excellent care from both clinical and administrative staff who have treated me with kindness and have communicated with me promptly, even at their busiest periods.
GP surgery review: claremont-medical-centre
Title: Outstanding Practise
Rating: 5 out of 5
Visited: April 2023
The doctors are truly amazing. Recently I have struggled with post concusion syndrom and my doctor supported me and is helping me greatly through this difficult time. I don't think I could have got through it without her. She was extremely knowledgeable, went out of her way to check up on me, supported and advised me and work on how to get back to work, sent me for scans, referred me to specialists,  did anything she could to help support me. I can not recommend this practise highly enough and thank them so much for all the care I have received. They work so hard to ensure patients are cared for so well.
GP surgery review: claremont-medical-centre
Title: I love Claremont Road Medical Centre
Rating: 5 out of 5
Visited: January 2023
I have been a patient at Claremont Road for 30 years.
I have always had excellent service from them.
The Reception staff are friendly, as helpful as they can be under the restraints of the job and very knowledgeable. The GP's at this practice take good time to listen and have always been very proactive in getting me the treatment ot tests I have needed. They are very supportive.
There are very tough times for all those involved in the NHS and the staff here do their very best to be as helpful as they can despite this
GP surgery review: claremont-medical-centre
Title: Too difficult to register
Rating: 2 out of 5
Visited: September 2022
I cannot comment on the quality of care because I could not get past the registration stage. 

As advised on the practice website, I downloaded the registration form, which I then printed, filled in and brought to the practice along with photo ID and proof of address. The receptionists were friendly but sent me home with a second registration form that also had to be completed but, for some reason, is not mentioned on the website. 

When I returned, I was sent home again to make photocopies of my proof of address as they would not accept original documents. I do not have a photocopier or printer so this was a bit of a nuisance - really I would have expected the practice to be able to photocopy the documents themselves!

On my third visit, they finally accepted my registration documents. However, two weeks later, I could see that I was still registered at my old practice, so I phoned Claremont Medical Centre to try to find out what was going on. I was told to call back the following day when there would be somebody there who could help me. I did so and was advised that the delay was due to a 'big backlog', but that my query would be dealt with shortly.

About one week and 8 phone calls later, I still wasn't registered, which was distressing as I needed to book a appointment. Only when I insisted on a time frame did the receptionist admit that it would take at least another 2 weeks to complete the registration. I pointed out that this is too long - a 5 week wait overall! - and that my last practice had me registered within about a week of submitting the forms. The receptionist told me that couldn't possibly be true as it always takes much longer than that. 

At this point I had already made my decision to cancel my registration and try my luck with a different practice. I filled out the online registration with the other practice on a Thursday, emailed over my ID and proof of address on the Friday, and by the Monday received a text to say I was registered. That's 2 working days! 

As I said above, I cannot comment on the quality of medical care but it should not be this difficult to register. I also really did not appreciate the gaslighting from the receptionist. If registration really does have to take 5 weeks to for whatever reason, prospective patients should be warned of this in advance.
GP surgery review: claremont-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: March 2022
I have been with this surgery for 25 years. The doctors are excellent, caring and attentive. it is not always easy to get a same day appointment but I usually get an appointment within a week.
I highly recommend this practice.
GP surgery review: the-firs
Title: Great Medical Staff
Rating: 4 out of 5
Visited: December 2023
I've been in and out of the clinic more than usual for the last year and have been very impressed with the medical staff. Their friendly, caring manner really helped me deal with the stress of being unexpectedly ill. Thank you!
GP surgery review: the-firs
Title: Best Gp in Walthamstow
Rating: 5 out of 5
Visited: November 2023
My previous review did not post but this is hands down the best surgery in Walthamstow, Staff are quick and efficient who go above and beyond to help you! Would 100% recommend this gp if you are looking to join!
GP surgery review: the-firs
Title: Sorted problem while I waited- very pleasant
Rating: 5 out of 5
Visited: October 2023
The lady in Reception understood my problem and did what was necessary so that I could go back to the chemist to collect the urgent prescription. She was very pleasant and I could not be happier with the service provided.
GP surgery review: the-firs
Title: Great people but poor admin
Rating: 4 out of 5
Visited: October 2023
I contacted the clinic in June/July timeframe to inform them of a family trip to South East Asia.  All three members of the family are registered at The Firs.  After receiving a call back on my initial contact I was informed that it was too early to book but I should arrange it 6-8 week prior to travelling. On following this instruction I was given an appointment in late October just over 3-weeks before travelling.

During the vaccination consultation we were informed that we had left it a bit late and that stocks of the required vaccines were very low (We received the last batch remaining). We were also informed that it was extremely late to have Tetanus and that we should arrange that at a local travel clinic.  

The service was excellent and the staff were very good, but it's disappointing that we were mildly berated for leaving it late when we had contacted the clinic in plenty of time. 

It would also have been good to have been told about Tetanus timeframe rather than be in a situation where we risk our health while travelling because we were not informed of the requirements earlier. I know we could have done our own research but we had informed mecial staff of our requirements in plenty of time and it's disappointing to be now chasing last-minute costly vaccinations at local travel clinics.
GP surgery review: the-firs
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
This gp practice is very good.They do look after their pt very well.they have a very good online system where you fill out the form regarding your problem, and someone will call you with appointment times. I am very happy with the reception team and the Dr's.
GP surgery review: the-firs
Title: Great Service, Poor Initial Advice
Rating: 4 out of 5
Visited: October 2023
I attended this clinic for travel vaccinations after initially contacting the practice in July/August.  I was advised to book an appointment roughtly 6-weeks before travelling, which I did and was given an appointment 3.5 weeks before my travel date.

During the consultation I was mildly berated for not booking earlier and that there may be issues with the stock of vaccinations I required which was disappointing as I had requested a appointment in plenty of time but was not given an appointment until the date I attended.

Staff were great and very professional but it's disappointing that I was not given an appointment earlier to avoid any issues with stock and ensuring I could have additional vaccinations in plenty of time.
GP surgery review: the-firs
Title: Good practice
Rating: 5 out of 5
Visited: September 2023
The firs receptionist staff i spoke to were efficient reliable dependable competent polistev and felt staff work hard to help me to resolve my issues i rang about
GP surgery review: the-firs
Title: A very good experience
Rating: 4 out of 5
Visited: September 2023
I was dealt with promptly and a member of staff kindly rang me within a couple of hours to arrange a same day appointment. A pharmacist had recommended that this was necessary. 
The practice reception staff were most helpful in ensuring this took place.
GP surgery review: the-firs
Title: Awful practice
Rating: 1 out of 5
Visited: August 2023
I called to re-schedule a blood test and was told a new appointment had been made. When I turned up for my test I was told it hadn't been booked.  Months earlier I received a call froma 'clinician' to discuss some test results. Midway through the conversation the lady told me that she had the wrong patient. I was alarmed.
GP surgery review: the-firs
Title: Referral difficulty
Rating: 5 out of 5
Visited: August 2023
After being referred by the GP, had a nightmare experience with Royal London Hospital getting an appointment. This was due to my MRI scan not sent with referral. Mistakes happen that’s life, but appointments switchboard were unhelpful and in explaining why and what was needed to rectify referral rejection, got in touch with surgery and couldn’t be more helpful in sorting problem out.Many thanks to the reception staff and especially medical secretary.
GP surgery review: waltham-forest-comm-&-fam-hth-serv-ltd
Title: Dangerous
Rating: 3 out of 5
Visited: May 2023
My GP is amazing but there are serious issues at this surgery.

I put in a request for repeat medication last Tuesday. I asked the receptionist if it had been increased to 40 mg, the receptionist said she did not know because she was not medical. So I had no idea if I would be issued the right anount. They were in receipt of a letter authorising the medication to go upto 40mg from the Jane Atkins Wellbeing centre which had been authorised by a psychiatrist.

6 days later I informed the reception I was completely out of medication and that I had been waiting since last Tuesday. Initially the receptionist printed out a prescription for 30mg, and told me I had to wait a couple of days for it. I told her it was the wrong amount and that I needed it today  as I had completely run out and I had already put the prescription in last Tuesday  .The receptionist told me the in-house pharmacist had to approve the medication increase, and they couldn't do it today and they  never issue prescriptios on the day, yet the surgery had been in receipt of the letter to increase the meds to  for over two weeks and had done absolutely nothing and I had requested the meds 6 days ago. 

This surgery were  completely at ease with me having to wait another couple of days with no meds despite it not being my fault and giving me the prescription for the wrong amount. 

This is a dangerous  way to treat people with mental health issues who have requested the correct amount of medication in plenty of time. 

In the end I had to call the Jane Atkins Well being centre and a mental health nurse had to contact them to tell them to issue my prescription at the correct dose.