janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: st.-paul's-way-medical-ctr
Title: Poor service in reception
Rating: 3 out of 5
Visited: June 2023
After 3 days days of calling and waiting for half hour or 45 minutes waiting for your turn, the phone line gets cut off. I decided to visit the St. Paul’s way surgery in person at around 1pm 8th June 2023. At around 1:15pm and I am still 3rd in the queue and we are joined by 4 other patients and lady on reception is still going desk to desk looking for something for a patient. There were 4 other people working in the reception who were unaware of patients waiting to be seen they now had 7 to 8 people on the queue and it was coming up to 1:30pm and I was getting late for work, so I coughed to see if I get a reaction from her and then she realised that alot of people waiting to be seen. One of the guy’s from back section of the office comes out and she tell’s him serve people who have got appointments. After waiting 20 minutes I decided to approach the receptionist guy. I started explaining I have been waiting and why,I am here as I was given wrong dosage of medication. Then the main lady in reception interrupted our conversation saying that I haven’t been waiting for that long. I replied back to her and told her if you’re colleague is dealing with me why are you interrupting. Instead of serving her patients she decided to start a argument with me while all these people are waiting to be seen. I told her I don’t went to speak to her since her colleague is dealing with me. Fit of rage she started saying I am not gonna have any one speak to me like that as I was ignoring her. So at that point the office manager came out , as I have dealt with him before and explained my situation to him and he said sorry and his going to sort out my medication and call me back at 3pm which he did. But I missed the call as I was working. Tried calling him again but I was put on queue and after 35 minutes line got cut off. It’s the 15th June and I am still waiting. People in the reception need to be more empathetic to their patients as you don’t know who’s got what kind of issues. She was unprofessional, lacked any customer service skills and didn’t know her job description. I have been coming to this surgery for over 25 years now. And only when I need to and this is the second time I had to deal with a situation in that surgery. If this person is not fit for the job or has got personal issues why is she working behind a desk that deals with people who are clearly in need of medical care and some empathy from the care giver. Very unhappy patient.
GP surgery review: st.-paul's-way-medical-ctr
Title: Time wasters
Rating: 1 out of 5
Visited: May 2023
Waited over half an hour for an appointment and I had to leave to meet my next engagement on time. 

What am I supposed to do? I can't call them back, the line is too busy. I'm in chronic pain and all they do is waste my time. 

They don't even tell me which doctor I supposed to see in the text reminder. I've had about half a dozen surgeries in my life and this is by far the most inept.
GP surgery review: st.-paul's-way-medical-ctr
Title: Difficult to book an appointments
Rating: 1 out of 5
Visited: March 2023
Helped a man who got an on going health condition, but it is so difficult to book an appointment to see a Doctor via telephone. Tried to call the line, waited for 1hrs, then heard the sound of someone hung up the phone. Called again and have to go back to the queued again. Finally manage to speak to a female receptionist and he told to book via app, or go to A&E as this GP does not accept booking face2face at the GP or booking via telephone. The man does not have a smart phone to download the app, can not write or read English, so wont be able to book. They said they have someone to help at the Gp to fill online appointment forms but they only help if this person bring along an interpreter
Why this GP makes it is so difficult to have an appointment to see a GP. This has caused so much frustration, feels being ignored and it seem this practice does not care for their patient
Would not recommend this GP to anyone , especially who their English language is not 1st language and is isolated  and has no computer skill ( to book appointment  online)
This is a  bad  practice I need NHS Patient Advice and Liaison Service, to see this and hopefully there is some improvement to help the patient can reach to a doctor when they have a health problem.
GP surgery review: st.-paul's-way-medical-ctr
Title: Blood test/ appointment
Rating: 1 out of 5
Visited: January 2023
After given my blood test in 20th November 2022 after waited 4 week didn’t hear anything from the surgery call the surgery waited over a hour for some to answer after my call got answered I ask what happened to my blood test I been told if everything ok they don’t call patient then I ask I need to see the doctor for the same problem I had the blood test for I have been told DR will call me after 13 day what I don’t understand if they are so busy they should employ more people and stop taking new patients. It’s Dr responsibility to call me with my blood test results and to see if i still have the same symptoms it’s very bad service.

With this surgery you never get an appointment when you need it.
Every time no appointment available with in 2 week’s by the time you get an appointment either your symptoms get worse.

This surgery need to be investigated ASAP
GP surgery review: st.-paul's-way-medical-ctr
Title: Fantastic practice
Rating: 5 out of 5
Visited: August 2022
The surgery has been wonderful to us. All staff have been so helpful, professional and kind. The way the surgery quickly adapted in the pandemic was fantastic. The ease of getting hold of the surgery and arranging appointments has always been a stand out feature. Highly recommend!
GP surgery review: st.-paul's-way-medical-ctr
Title: Generally okay practice
Rating: 4 out of 5
Visited: August 2022
Since joining the practice there have been some ups and down , however recently I am experiencing the service has improved in some ways . 
Whenever I have had any queries the staff have been efficient and have dealt with my queries .
GP surgery review: xx-place-health-centre
Title: No call back
Rating: 4 out of 5
Visited: July 2023
I called to make an appointment for my pco medical & was told someone would call me back, nobody did! I went into the surgery and was told again that someone would call me back & that appointments were now for 4-6 weeks time! Nobody called! Today (Mon 24th) I called again, explained  again, & once again was told the person who books appts wasnt in until Wednesday! I explained that if I couldnt get my medical done I couldnt work,& was told someone will call me! I am not holding my breath! So frustrating! Especially being my livelihood!! Its difficult enough trying to speak to somone and when you dont get the call back you are promised is really bad practise! When you do eventually see the doctors they are great! Fingers crossed  I get a call back this time!
GP surgery review: xx-place-health-centre
Title: telephone appointment
Rating: 2 out of 5
Visited: July 2023
Phoned for a telephone appointment on Monday 3rd July
was then told l would receive a call back next week Monday.
Seven days wait for a doctor call back.
GP surgery review: xx-place-health-centre
Title: Cancelled prescriptions
Rating: 1 out of 5
Visited: July 2023
After switching to this GP they cancelled my prescriptions a week out of running out of antidepressants. Was told I would need a review of my prescriptions before I could order them again.

A week later and I still don’t have my prescription and have run out. An emergency prescription was supposedly sent to my pharmacy but never materialised.
GP surgery review: xx-place-health-centre
Title: Practice pharmacy never telephones.
Rating: 4 out of 5
Visited: April 2023
On the 27th March the practice pharmacy failed to call me at the time I was given, I called the surgery and was told the call would now be in the after, no call received. 5th April appointment to see the nurse. I spoke to receptionist explaining that no one called me. Receptionist said I would receive a call that afternoon, no one called me. I’ve called the surgery this evening, ringing for 40 minutes and no one answered. I am now without my blood pressure medicine!!!!!
GP surgery review: xx-place-health-centre
Title: Great GP and team
Rating: 5 out of 5
Visited: February 2023
My  gp shows excellent care and compassion to me today appointment.
Likewise the receptionists at xx place surgery
GP surgery review: xx-place-health-centre
Title: Pleasew answer the phone!
Rating: 2 out of 5
Visited: September 2022
I was no 8 in the queue and held for 65 minutes.  When it got to my turn the number rang out indefinitely.

This is appalling.   Its so difficult to speak to a person and the it makes it impossible as a patient to access healthcare.
GP surgery review: xx-place-health-centre
Title: Terrible Service
Rating: 1 out of 5
Visited: March 2022
I felt unwell so I called 111, advised to get some tablets ok, got them, took them, didn't work so called GP, No appointment available sorry, I can get a doctor to call you back, they confirmed mm phone number, then they called my parents whilst I was at work, called me for 10 seconds when my parents asked them to call me directly, left a text on my phone to call back to GP, called back waited another 30 minutes to for an answer, when phone was picked up advise I will receive a CALL before 6pm, 6:10 received a text with a link for some images of my condition, send the pictures, no answer , next day called back to GP ( it's day 3 now and I have received no care ) oh ok, I can see the GP will call you back today before 1, called me, spoke to me for two minutes and said ok which pharmacy would you like your prescription, I said pharmacy A, turns out send to another pharmacy, so travels to the other pahrmecy to pay for medication, over the phone prescribed two medication a cream and some tablets, guess what, the pharmacy only has the tablets as prescribed not the cream apparently. I love the NHS, and this is why I only use it when it's absolutely necessary, in my lifetime I have been to the doctor a total of 7 times, and each time the service is getting worse, I pay a lot of tax, the least I expect is to be able to see a doctor when I'm severely ill.
GP surgery review: xx-place-health-centre
Title: Compassionate, efficient, helpful staff all round
Rating: 5 out of 5
Visited: March 2022
Thanks to all the receptionists, nurses, GPs and other staff at XX Place Surgery. Reception staff are always helpful, kind and efficient and I'm always impressed with how they manage their interactions with patients.  I've always found surgery waiting times to be very low.  The online consultation system is good and GPs respond to enquiries really quickly. I always feel listened to, taken seriously and never rushed.  There is obviously a really excellent culture here at XX Place and the staff all seem to really care about what they're doing and the people they're helping/treating.
GP surgery review: aberfeldy-practice
Title: Incompetent front desk
Rating: 1 out of 5
Visited: November 2023
My partner is midway through her pregnancy. I personally handed documents given by the hospital to the front desk of the GP at the start of my partners pregnancy. However, due to admin/clerical incompetence, the doctor/gp was not aware of the pregnancy until last week 21/11/2023 because of a UTI that was found by the hospital. 

This is absolutely shocking and I put it down to the front desk. On my experience, when I gave the documents to notify the GP of my partners pregnancy, all I could hear at the back of the front desk was staff talking about my partner and no attention on what needs to be done.

Disappointed, being in a majority Bengali community, with a majority Bengali staffed GP service, I would assume that pregnancy cases and other high risk cases will not be taken lightly. But I was wrong. 

Welcome to Aberfieldy Practice. Not taking patients seriously since 2022
GP surgery review: aberfeldy-practice
Title: Superb - You feel valued and cared for
Rating: 5 out of 5
Visited: July 2023
I've been registered with Aberfeldy for almost 3 years and in all that time I have only had great interactions. The two nurses that I see, are legends - warm and friendly and very proficient. All of the doctors have been very helpful. Sometimes they give support and other times a medical telling off - either way, you feel cared for and that they are looking after you. 
Special mention to the administration team who were instrumental in getting all my records transferred and in ensuring the process went so smoothly.
Most recently I have needed a vital medical letter and both the doctor and the secretary handled this promptly, with huge support being offered to me.
Only minor downside - sometimes the phone doesn't connect. A systems glitch which will be resolved I am told :-)
All in all, you have an amazing surgery here and everyone takes a genuine interest in what for many of us is vital - our health. 
Thank you everyone. Paula x
GP surgery review: aberfeldy-practice
Title: Outstanding care from the practice
Rating: 5 out of 5
Visited: June 2023
Always received outstanding care from all staff.  However, in June 2023 I  visited for I was feeling seriously unwell, whilst I was in the practice my condition escalated and immediately I had the full support whilst waiting for the ambulance which they had called for, everyone working in the practice, the staff in reception to the Doctors at the practice did everything they possibly to help me  stay calm, helping me feel the best I could under the situation I  was in until the ambulance arrived to take me into hospital to receive further investigation and get the treatment that I needed. I couldn't find anything to find fault in them, for they scored much more than 100% in my heart and mind for the way in which they cared for me.
GP surgery review: aberfeldy-practice
Title: Really good practice
Rating: 5 out of 5
Visited: June 2023
Rang up asking to see a doctor and a doctor rang me back the same morning to triage my symptoms over phone. They then offered me an in person appointment the next day.

Staff and doctor were polite and professional. Took time to listen to me. Overall very satisfied with the practice, their timeliness and overall patient experience. Based on this and other interactions with the practice I would highly recommended them.
GP surgery review: aberfeldy-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
The patient assistant who I had contact with this morning was fantastic. She assisted with my queries and made the interaction smooth and easy. Thank you!
GP surgery review: aberfeldy-practice
Title: Attentive and prompt
Rating: 5 out of 5
Visited: May 2023
I had no problem contacting the surgery to make an appointment. I didn't feel rushed or pressured to only discuss one issue and felt that the doctor was interested in me holistically rather than attempting to limit the appointment to fill minimum box-ticking standards. I Observed that the surgery is well run and organised.
GP surgery review: aberfeldy-practice
Title: Best NHS GP practice in London
Rating: 5 out of 5
Visited: May 2023
I've had to join a fair few GP practices in my time but the Aberfeldy Practice is by far the best. The medical staff are efficient, knowledgeable and seem to genuinely care about their patients. When I tell friends or family members about the services received (including same day appointments and callbacks) they are surprised and impressed. Really appreciate their efforts, cannot begin to explain what a huge difference it makes to have a GP practice which you can genuinely rely on. Keep up the good work guys!
GP surgery review: aberfeldy-practice
Title: Unprofessional
Rating: 2 out of 5
Visited: January 2023
I am writing this review because i am in pain and don’t want to call my Gp for help because of my unpleasant experience i had a phone conversation with the doctor i got a call back and try to explain my situation and the doctors don’t even check my medical records he said to me we can’t help you with this and said that if you need any proscriptions we can send you the nearest pharmacy I just feel so sad I have been taking about chronic diseases it’s affecting me overall my life he don’t even ask me anything about my situation i am really disappointed my previous Gp was amazing thanks
GP surgery review: aberfeldy-practice
Title: A lovely practice
Rating: 5 out of 5
Visited: January 2023
A very responsive and attentive practice. Lovely helpful receptionists and doctors. You get to speak to a doctor very timely amd without no fuss.
GP surgery review: aberfeldy-practice
Title: Fantastic GP
Rating: 5 out of 5
Visited: December 2022
I have been registered with this GP since moving to the area in 2016. I can comfortably say that every Dr i have met has always gone above and beyond to support me and my family. I have always received compassionate ans timely support no matter what issue i had/or experienced at the time. I know I can always rely on my GP to deliver safe and effective clinical advise and i have always been left reassured and listened to. I cannot recommend this GP enough. keep up the good work.
GP surgery review: gough-walk-practice
Title: The worst practice putting patients at risk
Rating: 1 out of 5
Visited: November 2023
This is the worst practice I have been at , so unprofessional and unhelpful. It will take one year to get an appointment if you’re lucky. When people are suffering they delay getting referrals for tests and in that time of waiting for an appointment, patients symptoms get worse and they become extremely sick . I have been suffering for the last 3 years from pelvic pain , infertility symptoms, ptsd, and upper quadrant pain and I can’t get this examined because I can’t  even get an appointment.  They know they don’t have appointments, they make people Que , they make people wait on the phone for over a hour to be told there’s no appointments, no online or telephone consultations or alternative. This is ridiculous and unacceptable. There are vulnerable children and elderly who are at high risk and everyone has a right to be seen . It seems like This practice is almost neglecting and violating our human rights of being able to receive efficient treatment and care which we are eligible for . I understand the NHS is under pressure but not all practices are anywhere near as bad as Gough walk practice . Where is the management ? 
If this practice can not deliver services to patients and if they are going to waste people’s time and be no help , they should not really be open as almost all reviews are negative on this GP. I am highly disappointed that a practice could be as unhelpful as Gough walk?  they do not work hard enough to make changes in management to deliver the best service to their patients .I have not been well and my symptoms have gotten worse and I have not been seen by specialists in two years almost as the Gp has been very hard to communicate with . So I am going to have to change GP practices , my experience at Gough walk practice was appalling.
GP surgery review: gough-walk-practice
Title: A bit of patience is worth the long wait
Rating: 4 out of 5
Visited: October 2023
Called at 10:31, 14th in the queue. Spoke to the receptionist around 11:35 and finished the call 11:40 ish. So, if you allow that each caller before is going to take 5 minutes it will give you an indication of how long you may have to wait.

When I did get through, the receptionist was very helpful. Noting up all the symptoms and offering ways of speeding up diagnosis.  The receptionist informed me that either they or Doctor would get back to me later. The receptioist did within 10 minutes.

One thing I do wish the surgery would do is stop using No Caller ID, if I wasn’t expecting a callback I would have missed the return call made by the receptionist 

Someone mentioned calling 111, yes you could or complete the 111 webform, but the call back is within 2hrs+10%.
Choice is yours.
GP surgery review: gough-walk-practice
Title: Reception queues too long
Rating: 3 out of 5
Visited: September 2023
The queue in reception is too long and there is no separate one for booking in for appointments. Waited 15 mins and was late for appointment, and receptionist questioned whether I had actually waited that long. 
Their electronic signing in kiosks have not worked for as long as I can remember, which would make patients life much easier and also help the surgery run more efficiently. Not sure why they are there if they are not going to be in use. At least have a separate queue for patients booking in for their appointments so they are not waiting in line behind others who are there for other reasons.
GP surgery review: gough-walk-practice
Title: Awful, awful practice
Rating: 1 out of 5
Visited: September 2023
Can never speak to someone on person. Never any online consultation available as they've seemingly switched it off permanently. After the ever growing times of waiting in a call cue just to talk a rude receptionist, I get no help at all.
How is it that every time I call there are no appointments? On top of that, I could be calling at 8am and be on hold for 2-4hrs after being told I'm no.38.
This place needs a serious looking at. I've only had two nice experiences with those at the front desk the entire time I've been with this practice. Otherwise I'm met with rudeness and dismissiveness. Really makes one feel like a valued patient that does. That being said, I can usually get what I'm after whether it be an appointment or prescription, but not before a monolithic journey of waiting days if not, weeks just to get the attention needed.
If you need to call this practice; don't. Call 111 instead they actually help and listen 
(btw 111 can't bypass this practice's phone lines like they can with others, so waiting is a definite, no matter the emergency in this wretched place)
GP surgery review: gough-walk-practice
Title: Very service
Rating: 1 out of 5
Visited: July 2023
Hi 
Firstly I was make an appointments 22/7/2023 by phone    I was on the queue 26 when I came number 3 I feel somebody cut the line . After that I went GP centre they advise me come tomorrow morning 8am on the queue and you will get emergency appointment. Today I went  there  I’m the first person and they gave me telephone consultation which is very upsetting me because after a long time I want to see face to face doctors appointment unfortunately they do not help me .I can’t imagine what kind of GP service. They do not bother my emotional & mental life . Please please at least one a year see us .
GP surgery review: gough-walk-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2023
Would just like to say thank you to the staff for always being kind and considerate. 
Receptionist lady is so kind and talks to me with ease as she knows and understands what I am going through. 
Everyone is so nice there. 
Thank you
GP surgery review: gough-walk-practice
Title: Ridiculous
Rating: 1 out of 5
Visited: July 2023
Why do they expect working people to have more than 2 hours to hold the phone just to get an appointment? I called exactly at 08.00, was number 38 in the call queue!! After 2hours the call cut off! Called again, I was number 27 in the call queue, now it's 11:09 and Im still holding phone, I am now number 5. Im sure they will tell me they have no more appointments available. E-consult is "temporarily unavailable"... it's absolutely ridiculous! I don't understand why can't you have an online appointment booking system where people can book an appointment anytime by themselves. Once you get an "appointment" they can call you anytime during the day, which means I have to carry my phone with me everywhere at work... very disappointing!