janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: atherley-house-surgery
Title: Caring practice
Rating: 5 out of 5
Visited: February 2023
I have been going to this practice for 15 years. I am so lucky to be with such a great group of doctors! When I go in I always feel like they are concerned and want to help. They always listen and are very considerate. I have multiple long term health problems and am sure I am a burden at times but they never make me feel that way. The receptionists are always happy and helpful. Many a time have they sorted problems for me.  
Amazing surgery
GP surgery review: atherley-house-surgery
Title: Very good Practice!!
Rating: 5 out of 5
Visited: February 2023
Atherley House Surgery is a very good Doctor Surgery they for many years are looking after our family and recently
when I had some cancer scares I was referred promptly to the Hospital. Some Doctors are very understanding and kind. And the reception service has improved. Myself and my family are very please with the Surgery. Thank You.
GP surgery review: atherley-house-surgery
Title: Consistently Disappointing
Rating: 1 out of 5
Visited: October 2022
I was fortunate enough to secure a telephone appointment with a doctor which was quickly followed by a face-to-face appointment, prescription and further referral. When I was advised to go back to my GP following further developments which could have required escalation I was unable to get another appointment. It’s far from the first time but I guess I should at least be grateful to have got through to a receptionist, that’s a rarity in itself.
GP surgery review: atherley-house-surgery
Title: Superb family surgery
Rating: 5 out of 5
Visited: October 2022
Great patient handling, well organised and excellent patient care.  Highly recommend this small practice.
GP surgery review: atherley-house-surgery
Title: Poor experience at reception
Rating: 2 out of 5
Visited: October 2022
The people who answer the telephone are unfriendly and often rude and abrupt. I understand people can have a bad day, but they work in a health care environment and for some of us (autistic/neurodivergent people) it takes a lot to ring up for an appointment or ask a question relating to healthcare access. I think they need some training on being kind.
GP surgery review: brook-house-surgery
Title: Terrible
Rating: 1 out of 5
Visited: January 2024
Phoned about several blackouts I've had, in tears the receptionist was unsympathetic, rude, told me she'd spoken to a nurse (debatable) nurses are usually nice & helpful, told me to go to drop in centre, husband went down later , was told by same person they were busy& fully booked, waiting area completely empty , aren't blackouts quite serious?, never had problems with reception team before, they are usually quite caring & helpful, this one needs to learn empathy, sympathy & customer skills
GP surgery review: brook-house-surgery
Title: Very poor service
Rating: 1 out of 5
Visited: August 2023
Very poor customer service. Repeatedly have to return to the surgery just to get a repeat prescription issued correctly. Patient choice non existent and staff don’t listen to you as the patient.
Frequently witnessed poor communication by the reception staff while in the waiting room to other patients on the phone.
Frequently told prescription sent electronically to nominated surgery even though I don’t have one and then told to use a code to find my own script at a pharmacy even though I don’t have a smart phone. Items always missing even following a consultation.
GP surgery review: hill-lane-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: November 2022
I can't rate this surgery highly enough. The care & time the doctors show to resolve an issue and also being able to get an appointment when I need is brilliant. Sometimes the phone lines are busy for ages but I'm never turned away when I do get through. Receptionist are always polite. I've had to rely on phonecall appointments and this is happily done too. Just great service all round, well done & thanks.
GP surgery review: hill-lane-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: October 2022
Attended the practice for Covid and booster jabs. Super well organised and efficient - the queue moved really quickly. Very friendly receptionist and GP and I've never experienced such well administered jabs - I literally didn't feel a thing, not even a scratch. Thank you all at Hill Lane Surgery!
GP surgery review: hill-lane-surgery
Title: Excellent surgery
Rating: 5 out of 5
Visited: September 2022
Doctors, practice nurses and admin staff that I have seen have always been helpful, diligent and polite. No problem in obtaining an appointment, waiting times are reasonable. Very efficiently run practice which I would recommend.
GP surgery review: lordshill-health-centre
Title: Great service and care from nurse practitioner
Rating: 5 out of 5
Visited: September 2023
Phone to surgery to see a doctor and was told a nurse practitioner would phone. After I was Invited to attend the surgery to see nurse practitioner, she said I had a chest infection, and prescribed antibiotics, just left this review to say thank you to all concerned especially the nurse who attended to me, and put me at ease.
Thanking you all
GP surgery review: lordshill-health-centre
Title: Excellent patient care
Rating: 0 out of 5
Visited: May 2023
This GP surgery is getting it right!  
After hearing many friends and family complain about their GPS at the moment, I honestly cannot fault mine.  
They have managed to implement a brilliant system since lockdowns where eConsults are easy and responded to quickly, phone lines sometimes have a queue but move very quickly, receptionists are lovely, understanding and explain things considerately.  
Phone appointments are made easily and face-to-face appointments are offered when needed and are often the same day. Administration and repeat prescriptions are also fast and sent straight to the appointed pharmacy if requested.
GP surgery review: lordshill-health-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: October 2022
My ear wax check was carried out most efficiently with no discomfort and an encouraging outcome.  I was seen 5 minutes before the set time and my experience was entirely pleasant.  The advice provided was sensible and encouraging.
GP surgery review: raymond-road-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: August 2023
Registered with this practice after leaving a previous practice. The reception staff were extremely helpful and friendly. A preliminary review by the nurse was thorough and she provided me with all the helpful information I needed.
GP surgery review: the-shirley-health-partnership
Title: Complete lack of communcation
Rating: 1 out of 5
Visited: January 2024
I have been trying to arrange a home hearing test for my mother since September and this has still not happened
GP surgery review: the-shirley-health-partnership
Title: Great practice and staff
Rating: 5 out of 5
Visited: January 2024
Always have a great experience with treatments and advice from Shirley Health Partnership practice. Seen in timely manner and eConsult service is very good. Reception, Drs and nurses all very friendly and patient. Very confident that this practice is outstanding and would recommend to others.
GP surgery review: the-shirley-health-partnership
Title: positive results
Rating: 5 out of 5
Visited: August 2023
msm asking me to contact them, but phones not working, so walked to surgery, given blood pressure  etc, and was told to come back that evening to see a Doctor, given a full MoT, Blood test booked at surgery, 25th Aug, with possible visit to General Hospital for further tests and possible Scans, the problem started with being diagnosed with Melanoma at the South Hants, the problem started in the week following the Operation, so I will be waiting the results of my blood test,
GP surgery review: the-shirley-health-partnership
Title: help
Rating: 4 out of 5
Visited: July 2023
I have had to use the surgery so much over the past weeks  and everyone has been so helpful. The reception manager, medicine manager and my GP have been vary helpful but the whole team have stepped up to help me.  I really appreciate you all being there. Sometimes I get in a flap over medication and forget to give 3 days notice for them so sorry for that and your patience when I get things wrong.  Your job is a difficult one and if patient your needs will be met.  I am so  very grateful to you all as is my partner especially when her care changes and the hospital expects you to action it with out any communication from them. Thank you to you all
GP surgery review: the-shirley-health-partnership
Title: Poor Service for booking &  answering phone
Rating: 1 out of 5
Visited: June 2023
I have been trying to call the gp surgery to make an appointment and waited for a hour to someone answered my call.  They can’t book me an appointment , been told to call back around 11am , so I did , but while on the phone for almost half an hour I decided to drove there in the surgery and saw them not busy and just ignoring the calls, while staffs just chatting around and I told the receptionist  I’m still on my phone call but no wants answering ? Really poor service. Receptionist cannot give me an early appointment, the earliest one is after a month .  All I want is just a phone from the GP to request a routine blood test . Now they told me to call again around 2 pm for a face to face appointment, which is going to waste of time again, all they will do is to give me the printed blood test request that they can normally sent me a link to book in the hospital.  For your information the e-consult is always offline that’s why I called them for booking. She told me to keep checking, but I’m sorry I’m not always on the phone checking the website to open .
This surgery is lack of service.  Urgently need improvement .  This is not happened once.
GP surgery review: the-shirley-health-partnership
Title: Warm reception,  adaptable service
Rating: 5 out of 5
Visited: May 2023
Had a long term booking for a blood test but wanted to get in earlier on the day. Popped in and was met with a warm reception and checked in 90 minutes early. 5 minutes later I was seen. Happy Days. It has taken time to adjust from the 'old days' of being able to see your favourite gp at the drop of a hat but now I have a better grip of the electronic communication facilities,  its great.  The most important thing is that I feel confident that if I or my family are  ill,  I can get support.
GP surgery review: the-shirley-health-partnership
Title: The practice did not respond to my econsult
Rating: 2 out of 5
Visited: April 2023
Disappointing that the practice did not answer my e-consult. Even when I submitted a message to say I haven’t had a response 1 week later, they still did not respond. I have since booked a face to face appointment but I’ve had to wait another two weeks.
GP surgery review: the-shirley-health-partnership
Title: Great service
Rating: 5 out of 5
Visited: April 2023
I was wary of phoning because I thought I wouldn't be able to get an appointment, how wrong was I, I phoned the surgery at 8am and the very helpful receptionist booked me in to see a doctor at 10am, I kept the appointment, doctor gave me a prescription which I collected at 10-30, I was home by 11am with medication, all in all a tremendous service, thank you all so much, the NHS is the best and this surgery is wonderful.
GP surgery review: the-shirley-health-partnership
Title: Fast response to my query
Rating: 5 out of 5
Visited: March 2023
First time I used Healthier together app. It asked far less questions than e consult what was pleasent. After subiting the information, the GP response was almost imidiate, asking for pictures. Call from the doctor followed within few hours. Speedy and efficient. Happy I used the app.
GP surgery review: the-shirley-health-partnership
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I requested a phone call with the nurse for a medical problem. She phoned back, listened and gave me same day appointment. Quick and easy.
GP surgery review: victor-street-surgery
Title: Unprofessional and dangerous
Rating: 1 out of 5
Visited: January 2024
Terrible and potentially dangerous service. My wife called first thing this morning because our toddler has developed a blotchy rash, and has been ill; advised they will call by 6 30pm.

4 30pm she received a text from the surgery saying they called but could not get through and will try again later. My wife did not get a miss call, or a notification of a miss call as you would normally.

My wife went to the surgery to let them know this and to give them alternative phone number (mine). The senior receptionist was rude and unhelpful saying "I don't know what you want me to do, I can't answer your phone". We were told the paramedic would try and call again.

We waited for the call but neither of us received one. We were left to call 111 gone 7pm as the rash had spread.
GP surgery review: victor-street-surgery
Title: Awful
Rating: 1 out of 5
Visited: October 2023
Getting to see ,or speak to a Dr is nearly impossible, this results in an escalation of symptoms resulting in hospital trips and longer recovery. Triage through receptionists makes this surgery Not fit for practice.
GP surgery review: victor-street-surgery
Title: Very unhelpful
Rating: 1 out of 5
Visited: August 2023
I have my 92 year old mother living with me who is housebound, she had a text from Victor st telling her when the flu jabs  would be on my mobile. I have not had a text I am a year off 70 . So I phoned the surgery the receptionist said she didn't send the text so she didn't know about them . I pointed out that I didn't get a text last year either and when I phoned up the day before to get in on the last flu jab day I was told they were full up and to find a place to get it done , when I said could you recommend somewhere I was told to look on line. Every time i phone this surgery nobody seem to to know anything . I used to be a receptionist at a Doctors surgery and if I didn't know the answer to a patients question I would go out of my way to find the answer all our receptionist did . I ask to speak to somebody who would know the answer to my question and was told there was nobody there I could speak to .Since I've had my Mother living with me whom I am full time carer for I have phoned the surgery several times without satisfaction. I have been with this surgery since I was 12 . It used to be in Shirley high st that's when they cared about their patients nobody seems to give a jot now very sad
GP surgery review: victor-street-surgery
Title: Horrible surgery and horrible receptionists
Rating: 1 out of 5
Visited: July 2023
I had provided the results of my tests to the receptionist who scanned it in front of me and now they have gone into ether!I gave list twice after that and now they are asking me to send it again.I called the surgery and the receptionist was very mean to me who did not listen to me and was very rude.
GP surgery review: victor-street-surgery
Title: Awful experience
Rating: 1 out of 5
Visited: July 2023
This practice is so disfunctional impossible to get appointments short-staffed. I have to deal with this surgery as it's where my elderly parents are registered and dread anything to do with it unless I have hours to spare .can't get through on the phone . Prescription service is awful such a long wait or missing needs closing down and re shuffling or new management
GP surgery review: victor-street-surgery
Title: Busy Practice
Rating: 4 out of 5
Visited: June 2023
I have used this practice for many years and have always found the Doctors and Nursing staff helpful and informed. There are some processes that could be improved such as timely transfer of consultant /clinic letters to the GP especially if these involve changes of medication. As a patient receiving  prompt emails and letters from clinic attendances I know that these are not getting passed on to the GP for some weeks. I have always been able to get an appointment if needed but I have witnessed some members of the public being very angry and aggressive to the reception staff who could do with some admin back up support when this occurs.
GP surgery review: victor-street-surgery
Title: Appalling service
Rating: 1 out of 5
Visited: June 2023
Have tried to get doctors appointment for son who is type 1 diabetic , blood sugar levels all over the place , had to disclose all this information to receptionist,  was told ring back at 8 o'clock next morning,  I explained I start work at 7 30  so this would be very difficult for me to do , was told we'll that's our system can't book an appointment any other time , I stated that my son needs to see doctor or diabetic nurse then was told can't see nurse unless he has a text to book a diabetic review !!, Also I have on numerous occasions had to chase his insulin repeat prescription as it is never done in the timeline of 5 days , there is no duty of care in this practice,  to get an appointment is impossible even if you have a serious health problem.
GP surgery review: victor-street-surgery
Title: disrespectful and unkind
Rating: 1 out of 5
Visited: May 2023
They never call you back for appointment even when you call them on the day for appointment and never understood why you called them. You will wait for appointment and they will give you tell you call back next day and it will keep going through and never end .
GP surgery review: walnut-tree-surgery
Title: Dismissive, unhelpful staff
Rating: 1 out of 5
Visited: October 2023
Booked covid and flu jabs; these were cancelled by the surgery just before I arrived and I was then told I was not eligible. When I insisted that I was, I had to help staff look at my records to find diagnosis meaning I am immunocompromised so eligible. They still didn't believe me,  said the dr couldn't see any reason I should have the jabs abs they were too busy to discuss. Promised phone call later never came. I used NHS text message advising me if my eligibility to book the jabs to book them at a local pharmacy instead. Rude,  dismissive  reception staff at this practice.
GP surgery review: walnut-tree-surgery
Title: Amazing practice! Amazing care!
Rating: 5 out of 5
Visited: August 2023
My family have been lucky enough to have been with the surgery for over 30 years. Throughout this time the care we have received has be outstanding. The reception team can't do enough to help and all of the doctors are fantastic. Thank you
GP surgery review: walnut-tree-surgery
Title: If you are unwell, don't go here
Rating: 1 out of 5
Visited: June 2023
It tis so difficult to get an appointment, the reception staff & DRs do not want to help fi they can avoid it. They just send links, speak over you & leave you feeling absolutely distraught.
GP surgery review: walnut-tree-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: May 2023
We had recently registered with the surgery within the last year after moving to the area, sign up was easy and all online which I found much easier than going into the practice. When calling for an appointment the receptionists are always so lovely and willing to help and so far we have managed to get a same day appointment every time we have called which is amazing. We have seen about 3 different GP’s and they have all been so professional and understanding. They take their time to explain things and we have not felt rushed at all which is something we have experienced at previous practices. They are also great with our 18 month old daughter and the little play area is great when waiting. We just want to say thank you to everyone working at the practice. Your an amazing team of hardworking individuals. The Gobey family. :)
GP surgery review: walnut-tree-surgery
Title: Great surgery
Rating: 5 out of 5
Visited: December 2022
I have always found the reception staff polite friendly and very helpful. The doctor i saw for my appointment was lovely and made me feel like they actually cared about the patient and didn't rush me out the door to see the next. Much better than previous experiences at other practices. 
Thank you to the receptionists and doctors.
GP surgery review: walnut-tree-surgery
Title: Very helpful staff
Rating: 5 out of 5
Visited: September 2022
My mother is a patient at this practice and I have had to call them on several occasions recently. It is great to be able to actually speak to someone after just a short wait time. I’ve always found the reception staff to be extremely helpful. Callbacks happened within agreed timeframe . Help with documentation to support a blue badge  application was also given. My mother also benefits from the well organised repeat prescription/delivery system. We are very grateful.
GP surgery review: walnut-tree-surgery
Title: A great GP surgery
Rating: 5 out of 5
Visited: July 2022
I've had various experiences at Walnut Tree- some okay doctors, some great ones- but I really do think it's one of the best GP practices I've come across. I've been using them for years but I was driven to write this review today when I requested a refill of a panic medication I haven't taken in a while as I'm currently struggling badly with my anxiety. I was able to get the medication the same day, and it's helped so much. I feel genuinely cared for and very grateful- thank you for helping me!
GP surgery review: walnut-tree-surgery
Title: Doctors are adequate, reception staff are not
Rating: 2 out of 5
Visited: January 2022
Cannot book appointments online, Via the NHS App or via email, Reception number always comes up as closed and can't leave a message and on their main website and their answerphone they make no mention of being closed for the bank holiday.

I can't give a proper review of the health care as I've barely had opportunities too actually see doctors. I don't even know what my GP looks like as I've never gotten to see them in person and their online appointments are frustrating and inadequate.
In my last 'appointment' where I was suffering from a nose and throat infection the doctor basically just resorted to asking what I wanted when they couldn't properly diagnose me via the phone and via taking pictures.
GP surgery review: old-fire-station-surgery
Title: Vitamin D
Rating: 2 out of 5
Visited: December 2023
I understand from the Nhs website that the recommendation is to take vitamin d during the winter months. However as I have a medical condition,as per the Nhs website advise I should contact my Gp to get advise on how much or if I can take vitamin d but both the receptionist and the duty manager say that the Gp will not see me or speak to me about this and that I should go to the pharmacy and check the Nhs website. I have mentioned on several occasions that I take medication and injections for conditions and that is why I need to see or speak to my Gp but it had been denied to me. So if I do go ahead and take it,I don't know whether it will be safe for me to do so. After telling me different waitlist times(8weeks) and in the  afternoon(10weeks) to make a routine appointment with my gp. It was a struggle to make this request heard. In fact the practice manager got quite annoyed with me because I simply didn't listen and just go away?
So dissapointed with this lack of listening and medical advise.
What is going on with our surgery when we can no longer have reasonable access to our doctors.
I was being pushed toward e consult which I have not heard of before and when I said that I was told it is on our website?
I would rather see or speak to my Gp and do not think that this is an unreasonable request.
GP surgery review: old-fire-station-surgery
Title: Rude unhelpful receptionist
Rating: 1 out of 5
Visited: December 2023
Nasty rude and unhelpful staff, The complaints procedure is so convoluted I have given up and am left with no option but to leave this review.