janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: thorpe-road
Title: Caring doctor when needed
Rating: 5 out of 5
Visited: July 2022
Had a horrible upset stomach and after a week called the surgery had a callback the same day and was seen the following day , when the problem had got better with good advice and reasurring me , I have been been called twice to check up how I’m doing 
I wanted to leave this review especially with all the bad press doctors are getting at the moment I personally have received prompt efficient but most of all caring and reasurrance 
Thank you Thorpe road
GP surgery review: new-queen-street-surgery
Title: Competent practice
Rating: 4 out of 5
Visited: October 2023
Very efficient practice. Very organised and very polite. The flu jab was very well administered and with no stress or complications.
GP surgery review: new-queen-street-surgery
Title: Superb practice
Rating: 5 out of 5
Visited: October 2023
The Queen St surgery practice is superb, they have always seen me when needed, they are quick to respond and all members of staff are extremely pleasant and very helpful. So glad we chose this surgery since moving here, it’s without question head and shoulders above our previous surgery.
GP surgery review: new-queen-street-surgery
Title: Good pratice
Rating: 5 out of 5
Visited: October 2023
Good experience  with my local drs practice receptionist have a kind and quick approach to patients telephone appointments and online booking and being replied to is good service to me and telephone  appointments  been very helpful  recently  .
GP surgery review: new-queen-street-surgery
Title: Flu Jab
Rating: 3 out of 5
Visited: October 2023
Push notification to book a Flu Jab was great. I phoned once and met with highly busy, ineffective phone system and gave up. Received another reminder to book, so called again and managed to book a time for flu vaccine. Very efficient on the day, which leads me to believe pre-booking appts totally unnecessary and stress inducing.

Very pleased with speed (early in season) at which I've received the flu vaccine and efficiency on the day.
GP surgery review: new-queen-street-surgery
Title: Good service for flu vaccination
Rating: 3 out of 5
Visited: October 2023
Literally walked straight in, was directed into a room, had the jab and walked out.  It took less than a minute.
Wish it was like this to see a doctor.
GP surgery review: new-queen-street-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Very quick and efficient. Always polite and helpful. Didn’t have to wait in a queue. Went straight in no problems with the fly jab. I have never had any problems getting an appointment if I have needed one.
GP surgery review: new-queen-street-surgery
Title: New queen street surgery
Rating: 3 out of 5
Visited: October 2023
The arrangements for the flu jab were excellent. I received a message in the morning, walked to the surgery and had my jab straight away only being in the surgery for a couple of minutes. A bit different when trying to make a general appointment as this can take literally hours on the phone only to find no appointments that day.
GP surgery review: new-queen-street-surgery
Title: Very efficient experience
Rating: 5 out of 5
Visited: October 2023
Vaccination clinic was run very efficiently.
No negative comments.
Arrived early no issues no waiting
GP surgery review: new-queen-street-surgery
Title: Flu jab experience.
Rating: 5 out of 5
Visited: October 2023
I was anxious but to be honest there was no need, all went so well. When I arrived there was a long queue, but when the surgery opened the doors it went so quickly and smoothly, it was Brilliant, very helpful staff and the Doctor who administered my flu jab was the best I have ever had, I never felt a thing, and so did the lady after me, she was the same as she had a fear of needles but was very pleased like me as the Doctor was excellent, so all in all, it went very well and very speedy. A couple of minutes, when I was expecting it to take at least a few hours, so thank you very much to all the staff and Doctors, I got my flu jab super fast no pain and met some lovely people in the queue. 
Get your it really helps. Many Thank 
NHS .
GP surgery review: new-queen-street-surgery
Title: Easy
Rating: 5 out of 5
Visited: October 2023
It all went smooth. I booked the appointment with the receptionist. I received a text message reminder and I was seen promptly.
GP surgery review: maltings-surgery
Title: Review completed efficiently
Rating: 4 out of 5
Visited: September 2022
The admin team called me for a review, the doctor called me at the specified time and efficiently dealt with my issues on the phone. Excellent service all round.
GP surgery review: maltings-surgery
Title: Appalling service
Rating: 1 out of 5
Visited: September 2022
Tried to call reception to book an appointment.  Waited two hours on hold just to be able to speak to a receptionist.  No business would ever survive by offering such poor service.  There is simply no excuse for such a shoddy attitude to patients.  

This is not the fault of the reception staff - it is the responsibility of management to put the necessary staff and systems in place to provide an acceptable service.  Please get your act together.
GP surgery review: maltings-surgery
Title: Unbelievable
Rating: 1 out of 5
Visited: August 2022
I no longer phone the surgery for appointments as there are never any available. I visited in person to book an appointment (it was completely empty mid afternoon) to be told I had to book on line or by phone. Eventually I got a telephone appointment; the doctor was helpful and prescribed meds, but didn't phone me back a week later as promised. Worrying as I had a major heart attack a couple of months ago. I wonder how many patients have just given up trying to book appointments here and have become very unwell or died as a result. I know the NHS is stretched, but The Maltings have had major issues with booking appointments for a long time, but are still advertising for more patients. Something really has to be done to improve the situation.
GP surgery review: maltings-surgery
Title: Impossible to get appointment
Rating: 2 out of 5
Visited: August 2022
I have been attempting to get an appointment for about a month.
Tried to call but always engaged, visited twice to ask for an appointment at reception to be told they are all online I signed up online but Patient Access has a list of paid services and no appointments to book. Nor does the NHS app. Referenced this &
told to call at 8am to 10am. Got through 8.45 to message that all appointment gone. A Dr only works if you can see them and they seem to be making it impossible.
GP surgery review: maltings-surgery
Title: 'On The Decline'
Rating: 1 out of 5
Visited: July 2022
I have been with the practice for over 30 years.
Over the last 5 years the practice has gone from bad to worse meaning that I am currently looking for a new one. 

I have been advised to speak to my Doctor (by a nurse) about a non-urgent issue. I have tried to call the surgery to make a Doctors appointment over the phone, I've tried to complete the 'Online-consult' form which doesn't work and also tried patient access which is also useless unless you're after a repeat prescription.

Generally people only complain when they are at their wits end which for most services is okay.  Being at your wits end when you have a health issue is not the best place to be especially if you're seeking advice with regard to mental issues.

where has the compassion gone from the practice?

If you are currently looking for a practise in the area then please check out the reviews on any you are considering before you join.
GP surgery review: maltings-surgery
Title: Good service under extreme pressure
Rating: 4 out of 5
Visited: July 2022
Like other reviewers I have experienced frustration in accessing a doctor, but have followed all the instructions and generally received the care I needed. Whatever the government says, the NHS is in crisis, with too few trained staff at the same time as COVID, serious heatwaves and many other pressures. While it is important that people can record their difficulties, (otherwise there will still be those who deny any problem) it must be hard to continue when people complain all the time. I want to thank all the Maltings staff for staying in place and continuing to care for as many as possible, rather than leaving the profession as so many are under the pressure.
GP surgery review: maltings-surgery
Title: The System works well
Rating: 5 out of 5
Visited: June 2022
Once I understood the system, it was great. I have had three urgent health issues this year and Maltings were absolutely brilliant. You have to follow the steps and you get results. 1. Call and wait in queue 2. Arrange callback with the team 3. Callback fm GP comes a few hours later. 4. Urgent prescription or referral is issued promptly. They are hugely helpful and it really works if you follow the steps.
GP surgery review: maltings-surgery
Title: Communications
Rating: 1 out of 5
Visited: June 2022
I find it impossible to make an appointment at the Maltings or to speak to anyone on the phone. Whenever I phone there is normally a 20 to 40 minute queue and, when I get through, there is a long automated message basically telling me that I cannot have an appointment. There has to be a better way of the surgery organising itself than this - I am sure that the current system causes immense frustration and, potentially, people who need to see a GP just giving up on the whole thing.
GP surgery review: maltings-surgery
Title: Not a good practice
Rating: 1 out of 5
Visited: April 2022
Trying to make an appointment to see a doctor  is impossible on hold for over 24 minutes then told ring tomorrow after 8am absolute chaos change your surgery if you can the excuses of covid are beginning to wear a bit thin as are ring 999 or 111 prefer the phone to be answered without all the spell receptionist answer I don't  make the rules well someone there does ?????
GP surgery review: maltings-surgery
Title: No help for breathlessness
Rating: 0 out of 5
Visited: March 2022
Breathless on exertion. Awaiting an appointment with a specialist respiratory consultant but that won't happen for at least 6 weeks.  
Rang GP to see if I could do anything to help myself in the meantime - breathing exercises? Appointment to see a respiratory nurse?  
The system is that you phone after 08.00 weekdays to get a phone call back the same day - at an unspecified time. And usually by 08.15 all slots have been filled and you are told to call back the next day and it will start all over again. I know that and we just have to live with it.  
So I visited the surgery to ask if there was an on line service I could use.  
They sent me a link which, after asking me to provide my personal details, didn't ask me to enter any written description of my problem, but just to attach a photo.  
Please tell me, how would I be able to I photograph my breathlessness?
GP surgery review: rothschild-house-group
Title: Rothschild House Surgery is second to none.
Rating: 5 out of 5
Visited: May 2023
I would like to thank the partners and all the medical and administrative staff at Rothschild House Surgery for a practice that is second to none.
My doctor booked a blood test for me on Wednesday 3rd. The results came through on my NHS App at 17:00 the same day. I spoke to your helpful receptionist via your ring-back service the following morning and saw my Doctor that evening face-to-face. 
A new prescription was issued and picked up the next day and contact was received confirming a hospital procedure after the long weekend.

It could not be improved!
GP surgery review: rothschild-house-group
Title: Couldn’t ask for better!
Rating: 5 out of 5
Visited: May 2023
I easily booked a blood test appointment on line, I was seen by a friendly, helpful nurse minutes after my arrival. The test was painless and the results appeared on my NHS sop by the next day. Wonderful, thank you.
GP surgery review: rothschild-house-group
Title: Caring Doctor
Rating: 5 out of 5
Visited: May 2023
First visit as a new patient was genuinely impressed with the clean modern surgery. Reception & Dispensary  Ladies are super helpful and friendly 
Dr was kind, caring, and genuinely wanted to help me. I was very happy we made the move to this practice thank you very much
GP surgery review: rothschild-house-group
Title: Accomadating practice
Rating: 5 out of 5
Visited: May 2023
Very pleased with our new doctor very efficient and generally very happy with service other than a long wait on phone when booking appointment and unless you insist a long wait time for appointment but once you get to see our doctor very professional.
GP surgery review: rothschild-house-group
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
Seemed to be an early uptake of going back to face to face appts after Covid. Seen several doctors over time and all of them have been excellent. My current doctor is excellent. Knew my history the first time I saw him, is relaxed knowledgable and happy to listen to my input. The reception staff are caring, patient, helpful and very polite. The nursing staff re bloods or tests are also very friendly and kind. The pharmacy are efficient and helpful. Very well run.
GP surgery review: rothschild-house-group
Title: Customer service at its best
Rating: 5 out of 5
Visited: May 2023
Spoke to a lovely receptionist - who went over and above to help me.  Customer service at its best !
GP surgery review: rothschild-house-group
Title: Prompt response to telephone call
Rating: 5 out of 5
Visited: April 2023
I was dreading calling to book an appointment due to poor telephone responses in the past. This time I was advised where I was in the telephone queue waiting that was updated and once answered the appointment was made very quickly
GP surgery review: rothschild-house-group
Title: Amazing practice
Rating: 5 out of 5
Visited: April 2023
We have just moved to this practice after moving house. From the start we have had exceptional service. Appointments with real live humans, super helpful admin and a pharmacy that really tries to get the medications sorted. 
The thing we like best is that it is all integrated. You can book online, send an email, have appointments with other members of the team and we feel that everyone is so supportive. 

Thank you.
GP surgery review: rothschild-house-group
Title: Best ever gp surgery
Rating: 5 out of 5
Visited: April 2023
The service you get is par excellence.the staff are all friendly and helpfull it’s  great having
A pharmacy on the premises. Also the physio being handy is great
GP surgery review: the-maples
Title: Great patient care
Rating: 5 out of 5
Visited: July 2022
I'd like to commend The Maples Health centre for their outstanding service. I've always found the reception staff to be friendly and polite, even though they are so extremely busy. I personally find the phone appointment system to be very effective. In today's particular example my daughter has had a phone appointment, a face to face consultation and has been diagnosed and treated within an hour. Fantastic! Staff are always so helpful despite the clinic being overwhelmed with patients. I cannot praise this doctors enough. I feel so lucky to have such a great gp practice.
GP surgery review: the-maples
Title: Really helpful team doing their best in tough times
Rating: 5 out of 5
Visited: July 2022
Have always fund the team here to be super helpful and courteous at all times.   I have confidence when I call/ contact  them that they will do their best to help me and are very responsive using the online service also.
GP surgery review: the-maples
Title: Phone
Rating: 1 out of 5
Visited: July 2022
Called at 8 and was below 5 in the the queue. Still 15 minutes later the phone was not being picked up and a message saying all appointments had gone! Bring back online consultations and bookings!
GP surgery review: the-maples
Title: Always so helpful
Rating: 5 out of 5
Visited: June 2022
I am the mother of a young man with complex needs.  The Maples Health Centre, from the receptionists to the doctors are always helpful, patient and trying to get the best outcome for both my son and us as a family.
GP surgery review: the-maples
Title: Fantastic Practice
Rating: 5 out of 5
Visited: June 2022
What an excellent surgery ok you may have to wait to speak to reception but I have never had a bad experience everyone is so kind, helpful & polite. The  care that had been shown to my terminally ill mother was outstanding. & then today we had a home visit for my father's diabetic check up excellent. The Maples is a credit to the NHS from reception through to the doctors & everyone in between are amazing. Keep up the good work & be proud of yourselves for the great service you provide THANK YOU
GP surgery review: the-maples
Title: Abysmal
Rating: 1 out of 5
Visited: March 2022
Needing advice / help on a chronic pain issue.   
To be told we have no staff - due to shortages.
 The E consultation function is disabled; no face to face; no telephone appts. 

 This practice has been like this pre pandemic. So there is something systemically wrong.

I would suggest people avoid this practice.
I m now having to ring a private practice for advice.
GP surgery review: warden-lodge-medical-practice
Title: Disappointed
Rating: 2 out of 5
Visited: October 2022
I went to my appointment to have my ears looked at and flushed as been blocked for nearly 3 weeks. Got told the flushing machine had broken, it’s been sent away, they don’t think it’ll be able to be fixed so will have to order a new one. Asked for a timeline for this and told they didn’t know. My ears were looked at and told me to keep doing everything I have been doing for the last 3 weeks. I’m no further forward since having this appointment and if anything wasted an appointment someone else could have had. I was advised I could go to Specsavers as they deal with hearing but regardless of it costing £55 there, I would rather it be carried out by the ear nurse at the doctors. Having been told this surgery has merged with The Maples, could working equipment not be sourced from the other practice? I am disappointed. When I had this issue a few years back the care was a lot better.
GP surgery review: warden-lodge-medical-practice
Title: Good follow up procedures
Rating: 4 out of 5
Visited: October 2022
Called by the surgery regarding my elderly father. A medication review was suggested and blood tests were required to ensure there were no detrimental effect from taking various tablets long term. It was good to know that the practice were being proactive in the care of its patients.
GP surgery review: warden-lodge-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Had an excellent experience with the nurse and the doctor. Both wanted to help and felt like I was really being listened to.
Thank you
GP surgery review: warden-lodge-medical-practice
Title: 'Great practice'
Rating: 5 out of 5
Visited: August 2022
Very happy with treatment ' the nurse was so gentle  and considerate and explained what she was going to do before treating me. 
 I  feel very fortunate to belong to this practice  everyone  has always been so helpful.
GP surgery review: warden-lodge-medical-practice
Title: Excellent GP
Rating: 4 out of 5
Visited: July 2022
I saw a GP yesterday who was kind, thoughtful empathic to my needs. She listened, explained and discussed my results and the plan going forward and I left feeling I was in good hands. Thank you.
GP surgery review: warden-lodge-medical-practice
Title: Great
Rating: 5 out of 5
Visited: June 2022
Fantastic service. Very friendly. Would recommend to everybody i know in the area
Came on the 12th of June
GP surgery review: warden-lodge-medical-practice
Title: Good procedure
Rating: 4 out of 5
Visited: April 2022
I had an extraction of earwax. The person who did was very professional, explained what was to happen and made me feel at ease. I like to thank them very much for their great work
GP surgery review: warden-lodge-medical-practice
Title: Mediocre practice
Rating: 4 out of 5
Visited: April 2022
I feel on this occasion I have been treated promptly,which unfortunately has not always been the case since the pandemic started. I am being well looked after at the moment so I hope this continues!I find it very difficult to get an appointment & have to queue outside the practice to have a chance of an appointment as getting through on the telephone is virtually impossible & when you do eventually get through there are no appointments for that day,& we are not allowed to pre book an appointment for next day or future days! This is an impossible situation at the moment & I sincerely hope the nhs can get back to the health service we once had in years past? But for me personally at the moment I am being cared for!
GP surgery review: warden-lodge-medical-practice
Title: Kind nurse
Rating: 5 out of 5
Visited: April 2022
Great nurse with my son's pre school vaccines! Really professional and kind. My son barely flinched, made us all very proud and happy.
GP surgery review: warden-lodge-medical-practice
Title: Helpful receptionist
Rating: 3 out of 5
Visited: April 2022
Though it took a while to get through the receptionist was very helpful,no appointments were available but got one for the following Monday
GP surgery review: suthergrey-house-medical-centre
Title: Excellent staff and service
Rating: 5 out of 5
Visited: March 2022
I have spoken to te surgery quite a few times over the last few months, sometimes, while difficult to get through, i have had nothing but professional and courteous service from all of the ladies i have spoken to on reception, to the Doctors, physio and nurses. I have never had an issue getting to speak to someone, and seeing someone when it was necessary. 
You're all doing a great job, thank-you!
GP surgery review: suthergrey-house-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: February 2022
Once I spoke to the doctor I was very happy with the service I received. He was very pleasant and made referrals for both x-rays and to see a specialist. The biggest problem was I was sent a text after my x-rays telling me to phone the surgery to make an appointment to speak to the doctor. It took me a good half an hour to get through and then I was told the doctor would ring me at some time that day. Why not just tell me that in the original text? It would save everyone wasting time.
GP surgery review: suthergrey-house-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
I called with ongoing joint pain. Not knowing how or what I would need to do.the receptionist was very polite and helpful.  A telephone consultation was arranged with the physiotherapist . I was a little sceptical as I wanted to speak with a Dr or a nurse. I was so pleased with the physiotherapist, she was very thorough , professional and asked me a load of questions . I was 100% satisfied with the outcome and the plan she has put in place for me for the next few weeks, with follow ups and X-rays and exercises. Her manner was very calming and I as t rushed at all. Thank you so much. I would totally recommend.
GP surgery review: fernville-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: December 2022
Having had issues getting my daughters antibiotics after an urgent care visit did the new online form this morning, you text giving an appointment checked her over and resolved the issue stress free. Thank you so much I hope you all have a lovely Christmas and Happy New Year!
GP surgery review: fernville-surgery
Title: Extremely frustrating
Rating: 1 out of 5
Visited: December 2022
I was keep waiting far longer than necessary for a death certificate to be sent to the coroner. I was unable to get through to speak to anyone at the practice or to contact them by text or email to find out what was happening. They are impossible to get in touch with. Unacceptable.