janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: dr-manickam-&-partner
Title: Efficient surgery
Rating: 5 out of 5
Visited: December 2022
Called at 8am when the lines opened. I was 10th in the queue, the automated system gave the option to remain on hold or keep my place in the queue and receive a call back. Once I got through the receptionist was polite and efficient. I requested to either see the the doctor or receive a call back. I was offered a call back same day. The doctor called at 14.45, quick phone call. I was offered antibiotics. The doctor also advised me which pharmacy would have them in stock and sent the prescription there. I picked them up at 17.30 that evening. I started my day in tears because I felt so poorly and the efficient, problem free service I received today really helped me to feel better.
GP surgery review: hednesford-medical-practice
Title: Out of the Frying Pan into the Fire
Rating: 1 out of 5
Visited: January 2023
Registered with this practice having another practice that had gone down hill badly on the basis we were promised that its terrible reputation was over as new management had taken over and all the bad staff had gone.
It is the readers' choice but it is not wise or safe to believe that. It is probably the worst GP practice we have ever been registered with my 75 years.
Having written a detailed and explanatory review of the Truth, The whole Truth and nothing but the Truth. An "error" occurred and it is lost. What is the point of reviews if the truth is not allowed out and cover up prevails. I am a stage 4 malignant melanoma patient and they could not careless. Today told to leave the practice we are not wanted. So now I lose my hospital treatment as I have no gp after of course I had begged the hospital to step in just after Christmas when I became so ill because of incompetent prescribing (or lack of it) to control the diabetes that rages when on the treatment I undergo. Very very disturbing.
GP surgery review: hednesford-medical-practice
Title: Can't get appointments
Rating: 1 out of 5
Visited: January 2023
Always asked to call at 8am to get an appointment. Usual wait time is over 40mins before speaking to someone and then to be told no appointments available. Staff very rude and not helpful.
GP surgery review: hednesford-medical-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: December 2022
12 12 2022 Phoned practice 8 00 a message said there spaces phone back later got through at 9 05 message said press 1 and we will phone you back you will not lose your place 10 00 I had to go out came back at 12 30 still no phone call so I will phone in the morning haha disgusted with reception
GP surgery review: hednesford-medical-practice
Title: Doctor
Rating: 4 out of 5
Visited: December 2022
Doctor phoned me yesterday 19th December about my blood test he was very professional the way he put it over put me at ease thank you
GP surgery review: hednesford-medical-practice
Title: A disheartening experience
Rating: 1 out of 5
Visited: October 2022
I regret to say that our experience at this medical practice has been nothing short of disappointing. We were aware of the challenges faced by the National Health Service, and as foreigners, this was a concern for us. However, nothing could have prepared us for this catastrophic reality.

The situation has deteriorated to such an extent that patients, like us, often find themselves isolated and abandoned, grappling with a healthcare system that has lost its compassion.

Hednesford Medical Practice is not different in this regard. We feel like we are consistently dismissed. There is a general lack of attentiveness from the reception staff, and it feels like they couldn't care less about their patients. There is no kindness or empathy for people who don't know their way around the system.

No person in their right mind would make Hednesford, and by extension England, their permanent home. We can't wait to return to our home country, where we have never been subjected to such appalling treatment within the healthcare system. We are also apprehensive about inviting our elderly parents for visits, as we worry about potential emergencies and whether they would receive prompt assistance if needed.

Not to mention that as guests in the United Kingdom on a five-year visa, we have each paid a substantial amount of £3,120.00 (£6,240.00 in total) for healthcare, a fee far higher than what we've paid for healthcare services elsewhere in Western Europe. Unfortunately, this significant investment has not translated into a good service or a positive experience at all, quite the contrary.

We sincerely hope that the situation can be improved at this practice in the near future. Every patient should be supported and provided with help and hope. Our intention in sharing this feedback is to shed light on the challenges faced by patients and can only hope that this will be taken into consideration.
GP surgery review: moss-street-surgery
Title: Best Practice
Rating: 5 out of 5
Visited: July 2023
We have been with Moss Street for over 20 yrs, never any real complaints. we do tend to go to the surgery if we need to book appointment for that day, or phone if we want to book in advance, we’ve always been able to get one when needed.
The Staff and Drs great,Receptionist are always so pleasant and helpful,I’m so glad I’m with this surgery and not others in the area, as I hear lots of complaints about other surgery’s thank you
GP surgery review: moss-street-surgery
Title: Very good practice ..glad i swapped
Rating: 5 out of 5
Visited: March 2022
Everyone that works at the practice is warm friendly & very professional....Patience & a smile can be very calming to children & the elderly
GP surgery review: rawnsley-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: June 2023
Would highly recommend  Rawnsley Surgery. 
Always feel at ease, all the staff are lovely, very friendly and always helpful, excellent service everytime,thankyou to them all
GP surgery review: rawnsley-surgery
Title: Used to be a good practice
Rating: 2 out of 5
Visited: March 2023
I tried to make a telephone consultation and spent 20 minutes on the phone trying to get through. When I did finally get through I was informed that all appointments had been taken as the surgery was closed from 12.30 for Staff Training. Why was this not posted on the webpage of the surgery?
I find it almost impossible to get an necessary appointment nowadays.
GP surgery review: rawnsley-surgery
Title: Appreciation
Rating: 5 out of 5
Visited: October 2022
Just been to Rawnsley surgery  for my flu vaccine.A huge Thankyou to all Rawnsley staff for giving their Saturday up. Much appreciated.  Alway highly recommend 👌
GP surgery review: rawnsley-surgery
Title: Cannot fault this practice and or GP
Rating: 5 out of 5
Visited: July 2022
Attended the GP with my daughter this morning. The GP knows our family so well and is always so supportive. The GP has looked after our family for years now and always makes the time to ensure every need is met at the appointment. I would recommend to anyone.
GP surgery review: rawnsley-surgery
Title: Brilliant Dr
Rating: 5 out of 5
Visited: July 2022
I have seen my main doctor who I have had since I was a newborn. My Dr never fails to help me with any concern I have regarding my physical or mental health. I know by seeing my named gp my mind will be at ease a little more after the appointment. I choose to wait longer for an appointment with my gp as I feel most comfortable with the care and practice. My gp has always treated me with respect throughout my care at the surgery. I am thankful and lucky to have a doctor like this who I know I can speak with openly and honestly about any concern. After my appointment today I feel more settled and focused on a plan with my health going forward. My doctor is a asset to this team.
GP surgery review: rawnsley-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: June 2022
I attended my Diabetic foot check. Excellent service. Currently suffering extreme pain down my left arm.  Trapped nerves in my shoulder managed to see the physiotherapist. really grateful. Thankyou  to Rawnsley surgery staff, for all your care and help.
Xx
GP surgery review: rawnsley-surgery
Title: Speedy and caring diagnosis
Rating: 5 out of 5
Visited: February 2022
I recently underwent an emergency operation at New Cross Hospital for a twisted small intestine. But I want to thank my doctor at Rawnsley Surgery. The doctor spoke to me on the phone at around 9:00, the day I phoned for an appointment and saw me at at the surgery at lunchtime. I had been experiencing increased levels of discomfort in my lower stomach since the afternoon before and been sick several times. My doctor examined me carefully asking lots of questions and quickly diagnosed the problem before insisted that either my wife drove me to hospital immediately or an ambulance would be called. I was given a letter to be given to the reception at A&E. 
After an afternoon and evening of tests at New Cross I was admitted onto a ward at midnight. The following day I was examined and had ultra sound and CT scans before my consultant made a decision at 18:30 to perform an emergency operation. 
I owe a great deal to the consultant and her team for the careful diagnosis and surgery but probably most for her speed of action once she had got the information required. Without her decision to operate my outcome may have been significantly different and possibly life changing.
The NHS is under considerable pressure and can be a frustrating experience but remains the envy of the free world. I for one won’t have a bad word said about the wonderful caring people who provide this marvellous service. But for me it was the care, thought and clear decision made by my doctor at Rawnsley Surgery that set me on the route to full recovery.
GP surgery review: the-colliery-practice
Title: No appointments with a nurse
Rating: 2 out of 5
Visited: June 2023
My husband attended A&E Saturday. Has badly cut his finger and has a fracture. Told to phone for an appointment with nurse to change dressing on Tuesday, so I rang Monday but no appointments for over a week? I explained he needs dressing changed due to possible infection but told to go to Samuel Johnson in Lichfield, ok if you can get there. Can't believe you have two surgeries but no available appointments with a nurse for over a week. I have been with this surgery since 1985 it used to be good so what happened?
GP surgery review: the-colliery-practice
Title: Awful service
Rating: 1 out of 5
Visited: May 2023
I was prescribed medication over 6 months ago, 
My symptoms came back and required a repeat prescription, 
The extremely unhelpful woman on the phone took much gratification in telling me I can't speak to anyone for 4 weeks,even after telling them I'm bleeding, in pain and need it asap 
This branch really needs to replace or retain there staff, 
Iv now have no choice but to seek private health care due the the incompetence of this practice. 
This is only the lastest issue iv had with these people, 
I'd be here all day writing about how they fob anyone under 30 off for OAPs
GP surgery review: the-colliery-practice
Title: A Great GP Service.
Rating: 5 out of 5
Visited: April 2023
My call was dealt with professionally within 10 minutes.  Emergency appointment booked for same day with GP. The practice manage my multiple healthcare needs very well. Thanks.
GP surgery review: the-colliery-practice
Title: Bad Communications
Rating: 3 out of 5
Visited: November 2022
I got notification regarding a change in inhaler, and to what inhaler, I emailed in my reservations having had the chnage before, but suggested that i try it, the inhlaer got ordered, without a response, on emailing back regarding the build quality of the new inhaler, and it getting blocked, aswell as having to use even more of it and a request to change back or indeed being happy to have a conversations regarding it, ive had not comunications back, ive chased 3 times, theres no direct contact for the practice manager.

Its not great that communications are ignored, and the stress its causing in not having a viable working inhaler, can someone at least get in touch, the doctors at this place are very good and ive not had many bad experiences, here, but this poor communication isnt great, if someone could contact me that woudl be good.
GP surgery review: the-colliery-practice
Title: Brilliant care
Rating: 4 out of 5
Visited: October 2022
I attended for a coil removal and refit and a cervical screening test.  The procedures were carried out by a Practice Nurse at the Huntington branch and I was quickly put at ease and reassured by her friendly nature.  The procedures themselves, whilst never pleasant were undertaken with care, quickly and painlessly, the appointment couldn't have gone any better and I really appreciated the care I received.
GP surgery review: the-colliery-practice
Title: Long wait for phone to be answered
Rating: 3 out of 5
Visited: September 2022
Why is getting through by phone so difficult. Over 2 minutes of advice before you choose number 2 to speak to reception. Number 4 in queue but having to wait nearly half an hour to be answered. Is there only one person answering calls?
GP surgery review: the-colliery-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2022
Words can't explain how fantastic all the staff are. Other gp's should look and learn from them.. Absolutely fabulous gp +all staff
GP surgery review: alderwood-medical-practice
Title: Great Doctor / appointment
Rating: 5 out of 5
Visited: October 2023
I was given an appointment here from my surgery in High St, Cheslyn Hay on a Saturday morning. I was checked in & seen promptly and the consultation with a lovely Doctor was extremely thorough and explained clearly the next steps for my treatment. 
Very happy with my experience at this practice.
GP surgery review: alderwood-medical-practice
Title: Sending Photos
Rating: 3 out of 5
Visited: July 2023
I phoned this morning following a visit by a district nurse to my 83 year old mother who is recovering from surgery for liver cancer.  District nurse wanted the doctor to look at the surgery wound as she thought it had become infected. 25 mins to get thought to speak to someone.  Was sent a link to send a photo.  Photo sent link didn't work as it would not take an incoming message.  Systems and processes don't work and the practice is very difficult to contact.
GP surgery review: alderwood-medical-practice
Title: Poor Service
Rating: 1 out of 5
Visited: May 2023
Constant struggle to get a doctors visit. We are old age pensioners who cannot now drive, we don't have internet. We are just 2 old people that require care for a very poorly leg and skin. Every other health care profession is concerned I may loose my leg. I can see no reviews are ever actioned. This should tell you about the service levels, they don't want to defend themselves. I would like the practice manager to contact me. I am currently 'On Hold' on your phone system. There is no pandemic anymore. Think there is just the odd case, like flu. Think you also need to listen to the message that other people have to listen to for 45 plus mins.
GP surgery review: alderwood-medical-practice
Title: Great  Practice
Rating: 4 out of 5
Visited: May 2023
Was sent here from a Great Wyrley practice on a Saturday morning which is normally closed for Gp visits ...saw a doctor from another practice who was very good and thorough ..what a lovely building it is you people of Cannock should be very thankful for what you have , wished we had a practice like it ...many thanks !
GP surgery review: alderwood-medical-practice
Title: Do not answer the telephones
Rating: 1 out of 5
Visited: April 2023
I called at 8am to arrange a same day appointment. The call took 45 minutes to be answered. Everybody knows at 8am, the majority of calls are booking appointments therefore take no longer then 1 minute. I was advised to call back if my symptoms worsen which they did however when i called back, i was 11 in the que and it took 1 hour and 45 minutes to move down to caller 7!! I had no choice but too attend A&E and my appointment went down as a dna due to not being able to make contact. Telephone system need's reviewing or messaging facility need's enabling on Pt Access/nhs App as unfair service. I strongly believe the telephone's are only answered at their convenience.
GP surgery review: alderwood-medical-practice
Title: Negligent
Rating: 1 out of 5
Visited: February 2023
After pleading for a Doctor visit was advised wasn’t going to visit. Ended up in hospital and admitted via A&E and the paramedics team. My condition has been on going for a long time and I know old people are a problem to you. But your neglect has resulted in a paramedic team = cost, several days in hospital = cost and resources. At least I am now being treated for a correct diagnosis. Shame on you.
GP surgery review: alderwood-medical-practice
Title: Covid vaccination
Rating: 5 out of 5
Visited: October 2022
Been here a few times now for covid vaccinations, partner also going here soon for his covid booster. Fast and efficient service and friendly staff. Highly recommend, never had any issues.
GP surgery review: alderwood-medical-practice
Title: Good service
Rating: 4 out of 5
Visited: February 2022
I just want to balance the other terrible reviews, I know people only usually write reviews when something goes wrong.

A couple of months ago I rang the practice to discuss a couple of problems, I rang at 2pm and was in with the doctor by 4pm.

This week I rang, again about 2pm and had a telephone consultation with the GP the next day, followed by a chat with the pharmacist.

All the staff are friendly and helpful. I know you can wait a while on the phone sometimes but it's little different to waiting in a queue at reception - just more comfortable. I moved to this surgery several years ago because of problems with another in the town and am really pleased that I changed.
GP surgery review: alderwood-medical-practice
Title: Rubbish
Rating: 1 out of 5
Visited: January 2022
Spent all day every day for four didn't even get a ring just cut off . On the fight day was put in a queue,  I was number three . After a hour on hold I was still number three . I then decided the only way to proceed was to walk in the surgery and explain I had been trying to contact them for a week,  the receptionist pointed me to the exit stating I needed to phone them and calls where always answered !! Actually got through the  week after having phoned for another three days.  Spoke to a trainee doctor and after giving my symptoms was told to visit immediately.  Was given two types of inhaler but was not put on repeat as waiting for a lung test to determine what the best course of treatment would be best . Now can't oder online as not a repeat . Told can't order by phone. Then walked into the surgery reception told me can't do that , was told to write to them.  I've now been without medication for three days and am unlikely to get any for at least another week . If you're fortunate enough to see a doctor they are good , but as I believe they don't have any say into the running of the practice . I strongly recommend that you should go elsewhere  .
GP surgery review: essington-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
I spoke with a GP on the phone yesterday and was then seen face to face today by a different GP.  Both GP's were extremely helpful and i was pleased with the outcome of the consultation.

Admin staff are wonderful in all that they do with their communications between GP and patient and with making appointments.
GP surgery review: essington-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: July 2023
They staff at Essington medical Centre. Are amazing very helpful and understanding. We have a disabled daughter they are so understanding.
GP surgery review: essington-medical-centre
Title: Difficult to use
Rating: 2 out of 5
Visited: June 2023
Since the pandemic this practice has been extremely difficult to use.
You can hardly ever get through on the phone, when you do you have to repeatedly listen to a long recorded message to then be good there are no available appointments, call back at 8am tomorrow. Then you go through the whole experience again!
GP surgery review: essington-medical-centre
Title: Flexible appointment times
Rating: 5 out of 5
Visited: March 2023
I had an appointment with my doctor just after 7am on a Monday morning. Just wow. The practice was full of happy, smiling, engaged staff from reception to doctors, from the cleaner to nurses providing a hugely flexible and efficient service for patients to be seen. Cannot express how impressed I am by the whole team working together to make these flexible timings available. Thank you for recognising a need and stepping up and making it happen.
GP surgery review: essington-medical-centre
Title: Excellent Doctor
Rating: 5 out of 5
Visited: September 2022
The Doctor I saw quickly diagnosed my condition and fast tracked an admission into hospital. Saving complications and even my life,
GP surgery review: essington-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: May 2022
I saw a doctor at the surgery a few weeks ago who prescribed some medication which has really helped my condition.  The doctor was a lovely doctor and I am really grateful of the help and support received from the doctor and the surgery at that time.  Thank you
GP surgery review: essington-medical-centre
Title: Abysmal appointment system.
Rating: 1 out of 5
Visited: March 2022
There has got to be a better way of getting appointments. 
You ring at 8 am and can spend 20 minutes waiting to get through with the message line busy being shown repeatedly. When you get through there are no appointments left and this is a process you repeat at 8am everyday until you get an appointment. 

Why is there no call queue system or the facility to book routine appointments that don’t need to be the same day online in order to make it easier for those that need same day appointments to get one.
GP surgery review: essington-medical-centre
Title: We need a bigger surgery
Rating: 3 out of 5
Visited: March 2022
I know it's not the surgery's fault, I understand that they are still going through a pandemic situation, but how can a small village surgery cope with approximately 2000 plus patients, I've have been a patient with the surgery since 2000, and it was on blackhalve Lane, it was so much easier to get an appointment then, and it probably had more patients. For the past 6 weeks I have tried to get an appointment, to be told that within 15 mins there's no more appointments, or you go on a cancellation list(basically means call back the next working day, and go through it all again)
Like I said, how can a village surgery cope with more patients than it should be......... Also like others have said, you spend 5 minutes listening to the message about the s surgery etc, instead of joining a queue, and being dealt with easier and quicker in my opinion.

It is a wonderful surgery, the staff are friendly, and the doctors are great doctors, it's just the system that needs updating please
GP surgery review: essington-medical-centre
Title: Unacceptable
Rating: 2 out of 5
Visited: March 2022
When you ring up you have to sit through a 1 minute recorded message.  No phone queuing system (why?) so when it’s engaged you have to go through the whole process again.  Access to the surgery is now restricted to those with appointments so don’t think about popping in either.   For phone appointments they tell you the doctor will ring 'sometime' in the morning or sometime in the afternoon.  So make sure you are manacled to your phone that day.

Under the cover of Covid the surgery has made life much easier for them and much harder for us.
GP surgery review: heath-hayes-health-centre
Title: Great staff
Rating: 5 out of 5
Visited: November 2023
I attended the surgery with my son. I felt that the nurse listened to my concerns about him and treated him as an individual, not just a child. She engaged with him as much as me and put him at ease.
Great clinical staff as always