janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: woodlands-park-surgery
Title: Front reception
Rating: 3 out of 5
Visited: October 2022
Very disappointed by the lack of customer care at front reception. Could I suggest a hello as a start, followed by how can I help you. As the first point of contact in a profession where most patients are nervous a reassuring smile and a positive caring approach should surely be the least to expect. Better training for reception staff is essential at this surgery.
GP surgery review: woodlands-park-surgery
Title: Disappointing!
Rating: 2 out of 5
Visited: May 2022
Poor experience. No call back after requesting  an emergency appointment as I’m pregnant! Then to be told a week and half later that i should have call back if i dont hear from them. How do i know your process if it wasnt explained??? Always being told to contact the midwife even though its clear GP have responsibilities towards me until week 26! Went for whooping cough vaccine, the nurse didnt know that you can now have them from week 16 instead of week 18 even though its on the nhs website “we have not officially been told” she said. They still don’t do face to face appointments. It’s ok until you may need a physical examination then its just their guess work or dr. google. Shocking
GP surgery review: woodlands-park-surgery
Title: New system doesn’t work; rude receptionist.
Rating: 2 out of 5
Visited: May 2022
I understand that caution still needs to be taken with Covid but the new triage system has major flaws. I was told today that I could only discuss one issue at a time with the doctor so would be receiving a call today AND Thursday which seems to be a bigger waste of GP’s valuable time. I missed the call this morning as I wasn’t given any time frame as to when it may be happening. At least when you could book an appointment you didn’t have to explain your symptoms to a receptionist who is rude and dismissive. I will now have to rebook yet another phone call when all I really need is a quick referral for one issue to the nurse and another to be discussed in a little more depth. 

Disappointing. Time slots for triage should be introduced, in the same way you can arrange face-to-face appointments around a schedule that works.
GP surgery review: woodlands-park-surgery
Title: Excellent Experience
Rating: 5 out of 5
Visited: May 2022
I have recently been seen by the nurse who always manages to extract blood from me, hospital staff always struggle.  Blood test result was extremely fast coming back to me and the doctor I spoke to about those and other results was very understanding and never rushed me in explaining things to me.  I have recently also spoken to the physio lady that the surgery also has available now and she was very knowledgeable about my sciatica.  I hope the surgery continues to treat their patients as people and not numbers.
GP surgery review: woodlands-park-surgery
Title: Rude receptionist
Rating: 1 out of 5
Visited: March 2022
I understand working at a surgery can be very stressful however it is no excuse for how rude the receptionist is. She actively presents as if her helping you is not her problem and when making recommendations of who else to deal with to get help she makes absolutely no consideration of feasibility of transport or lifestyle. Extremely dehumanising, especially if you are already struggling beforehand.
GP surgery review: bharani-medical-centre
Title: Really not fit for purpose
Rating: 1 out of 5
Visited: May 2023
Unfortunately this surgery has far too many patients registered and not enough capacity to treat them. 
It’s impossible to get an appointment. Impossible. Especially if patients are elderly/not tech savvy.
GP surgery review: bharani-medical-centre
Title: Front desk needs training
Rating: 3 out of 5
Visited: February 2023
Staff taking calls might benefit from customer service training. I understand the pressure on healthcare services are challenging however, hanging up on service users after a blunt and unpleasant conversation is unacceptable and quite frankly - easily avoidable. A greeting such as “have a nice day” would be enough. Simple solutions to a simple problem.
GP surgery review: bharani-medical-centre
Title: First experience
Rating: 4 out of 5
Visited: October 2022
I contacted the practice by phone and I was advised to make an app by eConsult service. It was easy and I was subsequently contacted by GP by phone within 24h (next day). The call was on Fri and on Mon I had my blood test and ECG done. Staff at the reception was nice and helpful. The same with ECG nurse. Good experience overall.
GP surgery review: bharani-medical-centre
Title: Excellent Office Manager.
Rating: 4 out of 5
Visited: August 2022
Yesterday afternoon I went to Surgery for my appointment. The Reception Manager greeted us with a smile. What a commendable reception! As soon as she knew I had open heart surgery for valve replacement and bypass etc, she came out of the office and helped me to sit on chair comfortably. She immediately got a glass of water for me. While waiting for doctor, she came out every 5 minutes to make sure I am comfortable and asked if I need any other help. When my turn came, she came out of reception, held my arm and took me to doctor’s room. So nice of her. I have been in retail business for all my life running multi million pounds business but have never came across such a wonderful person. I am very much hard of hearing and wear two hearing aids but she made it sure that I understand what she says. She is very kind, considerate, understanding, helpful, caring, sympathetic and goes extra mile to help you. I can’t understand how come people complain about reception staff. I will like her to nominate for the Best Office Manager of the year. Please let me know where to commend her. Please convey my kind regards and my message to her. God bless her and protect her.
GP surgery review: bharani-medical-centre
Title: Not fit for purpose
Rating: 1 out of 5
Visited: April 2022
* Cannot get appointments online or by phone
* 3/5/22 had to wait 1hour 47min until phone was answered. very common issue
* Rude, clueless and unhelpful reception staff 
* Major delays in response
* Bad communication
* Robotic response from reception
GP surgery review: bharani-medical-centre
Title: e consult makes the NHS service mediocre
Rating: 0 out of 5
Visited: March 2022
I signed up for the e consultation on Thursday morning, it says the GP will contact me by phone call, text or message between the time I make the e consultation until Friday evening.  
I didn't receive any phone call, text or email from my GP between Thursday and Friday. The GP contacted me on Monday, so I had to wait for 4 days until someone got in touch with me. I was in very strong pain in my ear and I was unable to go to A&E because I am a single mother of an 8 month old baby. I did not have anyone to look after her and I did not want to go with my baby to A&E, afraid she could catch something.  
So in my opinion e consult makes the NHS service mediocre and it does not provide person center care.
GP surgery review: ragstone-road-surgery
Title: GP Appointment
Rating: 2 out of 5
Visited: June 2023
I booked an appointment for my wife on 14.06.2023 with the doctor.  I called at 8:00am, and the receptionist asked the first question, what is the emergency? I explained in detail then she said, this is not an emergency, you need to go to hospital or call 999. I said my wife has side effects with the use of medicine which the doctor prescribed last week and now day by day her condition is becoming worse and immediately we have stopped taking these tablets and need urgent advice. On my request, she put this information in the system and then booked an e-call appointment and said the doctor will give you a call between 9:00am to 6:00pm.

For this appointment, as usual, again we received a call at 6:00pm from the receptionist just as an information that the doctor has left the surgery due to her personal urgent work and she will give us a call on coming Friday. Here one thing appears, personal activities of the doctor are most important as compared to the patient problem, why not arrange a substitute solution before leaving the surgery. At that stage, obviously I could not do anything and left this matter till Friday with assurance that the doctor must give us a call once they will look in the medical history of my wife that she is an angina, blood pressure and diabetic patient. As a result, on Friday the doctor completely ignored us and did not call while we were waiting from morning till 6:00pm.

I would like to ask, what is meant by Emergency in medical terms? What I could understand in terms of this Surgery, emergency means, you survive or die without medical assistance, doctors don’t care. I think once the emergency call is booked, doctor should treat the patient at priority or as early as possible but in most the time, doctor called at the end of the day around 6:00pm just as a formality and in rare cases they advised to come to the surgery within 20 minutes which some time put us in trouble.

If we go to the hospital in an emergency which we visited last month, they said why didn't you visit your surgery first? We clearly told them; we can’t get an appointment over the phone or at the reception. I don’t understand, we can’t book appointments with the surgery, can’t go to the hospital, where will the patients go finally???

As far as I can understand, there is a lack of management in this surgery and would suggest, please change your incompetent Indian receptionist, she doesn't know anything and also recommend doctors should go for their refresher courses after 6 months.
GP surgery review: ragstone-road-surgery
Title: bad practice
Rating: 5 out of 5
Visited: February 2023
I have used this GP surgery. I felt the receptionist who attends the phone was most incompetent. I could not order a prescription on the line when I complained she said she is not aware of anything wrong. You look foolish to talk. No help no explanation. They send my prescription to the wrong chemist. When I rang she said according to your record it was sent to your stated chemist. When I went to my stated chemist, they said they have not sent us prescriptions. I went to a different chemist where I collected my medication. Yet the receptionist is telling me they have sent it to my stated chemist. Their Doctors are ok if you managed to reach them. Their appointment system is really awful .when you ring they will tell everyone to ring at 8.00 o'clock in the morning. If you try you have more chance of winning the lottery than getting an appointment. You be told I am sorry all appointments gone try tomorrow and so on and on.
GP surgery review: ragstone-road-surgery
Title: Waste of taxpayers money.
Rating: 1 out of 5
Visited: August 2022
Really poor service . Been ask for blood test to check kidney function for futher perscription . Went for appoitment in Bahrani Center and lost my time as surgery did not provide the note for nurse what got to be done . Just wasted 30min of my time . When rang them they advice me to come to surgery to collect note and go do blood test again . Should i take my blood bemyself as well . Shocking . Receptionists have to be change as they do not know how to get on with they job.
GP surgery review: ragstone-road-surgery
Title: In my opinion this is a very good practice
Rating: 5 out of 5
Visited: February 2022
I have had to contact the surgery twice and was sent a prescription electronically to my chemst very promptly. i have had a "face to face" wth GP also a follow up appointment.
GP surgery review: ragstone-road-surgery
Title: Poor overall service
Rating: 1 out of 5
Visited: January 2022
The main Doctor doesn't seem to want to help patients. I recently had a appointment with her and she made the appointment so uncomfortable, she had the worst attitude, lacked concentration and made me regret booking the appointment. I rarely visit this GP because of the treatment, long waiting times and ridiculously long call-back periods, usually anytime between 9.30am and 6.30pm which it very inconvenient for someone with a job. I certainly feel as if my health is being compromised at this surgery and I'm desperately looking elsewhere.
GP surgery review: the-village-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: August 2023
The staff are excellent, very professional and approachable,best team we have had at the surgery for many years ,repeat prescriptions are available the next day. The girls go out their way to help
GP surgery review: the-village-medical-centre
Title: Unprecedented Kindness
Rating: 5 out of 5
Visited: June 2023
My wife attended the surgery and was seen by the clinical nurse and received what I consider to be unprecedented individual kindness and concern with a genuine professional warmth and understanding.
GP surgery review: the-village-medical-centre
Title: Thank you.
Rating: 5 out of 5
Visited: April 2023
Everyone at the surgery; reception through to seeing the doctor, have helped my family when it was needed most. 
It is very easy to complain about how overwhelmed our GP surgeries are , however I want to say Thank You.
GP surgery review: the-village-medical-centre
Title: extremely helpful receptionist
Rating: 5 out of 5
Visited: January 2023
i made a call to the surgery to try and get a telephone call but because of the advice of the receptionist i had a doctor come to the house within the hour my wife ended up in hospital for 4 days and everything is now much better   all of this is due to the receptionists and the decisions they made   thank you
GP surgery review: the-village-medical-centre
Title: Friendliest Reception Ever
Rating: 5 out of 5
Visited: January 2022
Had to hold for a while to get thru at 8.30 only about 5 min tho but when I did the lady was so helpful she listened while I panicked my child was vommitting so much she made apoiment for my child to see GP that morning and helped what to do till I can see GP just few hours later. I feel silly calling Dr for something so silly as vommitting but reception lady tells me it was fine not to worry and made me more relaxed. Thank you for helping me and my child.
GP surgery review: farnham-road-practice
Title: A great gp surgery
Rating: 5 out of 5
Visited: September 2023
I have been taken good care of and I’ve been listened to from beginning of my pregnancy until now I’m at 29 weeks + if I have any concerns or questions they are followed up and if no appointments are available I have still received a call back from a gp or health care practitioner thank you.
GP surgery review: farnham-road-practice
Title: Reception
Rating: 4 out of 5
Visited: August 2023
I was standing at the counter in front of the receptionist just about to speak to him & he told me to wait a minute & called a woman from the back of the queue who he attended to while I & the people in the queue waited . She was a young woman not invalid in any way & I couldn't see any reason to call her from the back of the queue. Her appointment was 9.40 & mine was 9.30 , the time that I was waiting 0n todays date , 24/8/2023
GP surgery review: farnham-road-practice
Title: No medication
Rating: 1 out of 5
Visited: August 2023
I ordered my prescription on 22nd via mygp app. On Friday 25th I looked at the app and it still says Requested-22nd August. So I phoned the surgery and was told that it would be dealt with today. I did tell them that I will running out of one of the medication over the weekend. Guess what checked today Saturday 26th and it still says Requested-22nd August. Also the place where I get my medication from takes 48 hrs to process the order. So now won't have the new medication until next weekend so that will be 5 days without this medication.
GP surgery review: farnham-road-practice
Title: Terrible
Rating: 1 out of 5
Visited: July 2023
Terrible surgery, nobody picks the phone up. Was on the phone for over 2 hours trying to do something very simple. Not enough receptionists although plenty of doctors who are all picking up a healthy salary. Pay to get more front of house staff.
GP surgery review: farnham-road-practice
Title: The doctors at Farmham Rd surgery
Rating: 4 out of 5
Visited: June 2023
Thank you to the doctor that sent me to Wexham hospital they found a cancer in my voice box and for the swift work of all the hospitals I am have attended
GP surgery review: farnham-road-practice
Title: Appalling
Rating: 1 out of 5
Visited: May 2023
Consistently unable to get an appointment. Have resorted to recording evidence daily to show I am unable to book e-consults, get an appointment through telephone or the Apps. Have been ignored through email requests, have been dismissed of symptoms for years only to get a diagnosis of a progressive disease and they offer no support for pain management or had no idea of a specialist clinic I could have attended. Absolutely desparate for some care from the doctors and the reception staff are extremely rude, ignorant, lack empathy and dismissive. Currently seeking legal advice against this surgery and those who have been involved with dismissing my need for care and treatment and to find an alternative doctors surgery.
GP surgery review: farnham-road-practice
Title: Ridiculous
Rating: 1 out of 5
Visited: December 2022
Let me set 1 thing straight I have been a patient at this surgery for 38+ years so when I comment I have had a lot of experience. 

The surgery has far far too many patients, not enough staff and they lately rely on telephone calls to treat patients. 

I have recently had a severe cough to the point I was coughing so hard I was producing blood clots. I managed to get an appointment. I arrived early as I never want to be late. The Dr however 45 mins late and when seen it was like a conveyor belt. Oh you had asthma as a child you’ve had Covid it’s something to do with that. Here have this inhaler if it’s not better in a month come back and see me. A week later I was alot worse, contacted 111 who got a Dr to speak to me. No sounds like a chest infection. Antibiotics prescribed and cleared up in a few days. 

I now get a message saying a dr has booked a phone consult for my blood sugars. I let them know I won’t be able to make the appt as I’ll be on a flight I get told well I can’t see any appts past x date. So I advise well I will not be able to answer and I’m away till end of the month. Receptionist advises she will speak to someone. 15 mins later I get a call saying I’ll receive a call the following day. Now today I get a text message saying my appointment will now be tomorrow “during the day”! I have tried contacting the surgery to no avail to advise I’m on a night shift so will be asleep. Looks like they may be wasting time to try and get a hold of me but I have tried to tell them. They are just ridiculously hard to talk to!
GP surgery review: farnham-road-practice
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
I recently registered at the practice, the support staff and medical staff have shown dedication and professionalism in ensuring that I get the optimum care including booking telephone and face to face consultation. I have regular follow up clinics without have to 'chase'. The phone service can get busy  but this is common with most NHS services and can only improve with better resourcing. Overall a good service.
GP surgery review: farnham-road-practice
Title: Great service
Rating: 4 out of 5
Visited: August 2022
I was really impressed with the service I got today when booking an appointment via econsult. Placed a request at 8am I got a call from a GP at 2pm, brought in for a face to face at 4pm and no waiting in the waiting room!Surgery clean and calm, GP very professional and empathetic.Very satisfied. Thank you to all at the surgery for all you do, despite being so stretched.
GP surgery review: farnham-road-practice
Title: Service very poor
Rating: 1 out of 5
Visited: July 2022
I spoke with GP and he said will send medication to collect in pharmacy in the morning. I visited pharmacy 3 times and they said not receive. Third time I was after 2 afternoon so I decided to call back surgery and asked what happened.  When I reached someone after 10 minutes   they told me doctor forgot to click medical to send to the pharmacy and I need to wait to call me back when will be ready to collect. After 1 hour I asked pharmacy if is ready because I did not receive any call back from surgery   they said it is but I need to wait now to preper for me another 35 minutes. That medication was for my daughter who was in pain and couldn't eat. Very bad experience
GP surgery review: kumar-medical-centre
Title: Never listen your concerns
Rating: 1 out of 5
Visited: March 2023
I booked numerous appointments to this GP .on 25/02/2023 I went to gp due to strong odour that my body produces as I did all sort to control cutting down caffeine, any preservatives food, junk food, protein ,dairy,and all try charcoal tab, mint tab, vitamin, chrolophyll tablet nothing works.All blood work colonoscopy and endoscopy is normal but it's done due to a doctor on st Edward hospital was concerned with my 12 kg weight loss in less than 3 month ,stink and in 1st visit they referred me for further test. GP don't care about it although I explain them numerous time previously.Its affected my social life and have no confidence to get out of house. I have seen people closing nose, waving nose, saying all sort of things at work training, work  wise I work in hospital and pt gets more sick and nauseated due to my stink and many patients asked not to put me near them for care ,I have seen name swiping as nobody want to work with me not because of my behaviour or my personality but becoz of stink and I don't blame them sometime I feel running away from myself it's that horrible but don't know how, family life wise my husband is about to divorce me ,have no relationship in last 8 months or so if I go up he will be down the house. I have two children to care and having said all the situation I don't think I have to explain about my mental health. When I go to the GP on 25/02/2023 they asked me to prove it. I went on perfume on hand so she thinks it's in my head. Fair enough to have that perspective as a GP but I asked can I wash my hand so the perfume will be washed away .she said no then added she  can't refer me in 1 visit also I need to provide the proof of I stink .I request her to let me stay for 15 minutes outside so that the whole hall will stink she said no the appointment will last only 10 min.I let her know how it affect my life  and I mentioned her that I mentioned same complain to gp previously as well but GP don't think it's medically relevent to them to mention on note.Nothing happens i come out crying  from gp. I booked again went without perfume  to request to refer me to st guys Thomas hospital as it could be tmau a rare genetic or metabolism disorder I beg them ,request them they agreed and I have sent to secretary to asked what I wanted to be referred for I gave details.A month later I checked online and find out I have been referred to nowhere. They lie to their patients.Its happens in many times to me . It is against duty of condour.i will make complain to safe guarding too as they left me unheard, helpless, distress and if anything happens to me in future GP should take responsibility for it. They give appointment so easily and never listen to patients completely however I should mention the nurses there are great .I mentioned about it to chat therapists too.I gave up with them as they can't solve my primary issue .
GP surgery review: kumar-medical-centre
Title: Rude lady on phone today
Rating: 1 out of 5
Visited: February 2023
I called to book my husband an appointment today around 8.30am and the lady just wouldn’t let me get a word in! She was adamant to get off the phone to me and rushed through the whole conversation. When I finally got a word in I told her that she was very rude. She was defensive and said she wasn’t. Anyways in the end she said ‘we don’t do free bookings’ meaning I couldn’t book an appointment next thursday. She said I was on a wait list. And she couldn’t book in 10 days advance. What a joke. Her attitude was so atrocious. I wish I took her name!