janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: riverbank-medical-centre
Title: Fast and excellent access to my own GP
Rating: 5 out of 5
Visited: October 2022
I received a telephone consultation within the time frame given by the receptionist, it was from my own GP and she called me in for a face to face consultation on the same day.
I was thoroughly examined and prescribed medication required to treat my condition
GP surgery review: riverbank-medical-centre
Title: Left on hold for over an hour
Rating: 3 out of 5
Visited: August 2022
I don’t normally have a compliant, but to be left on hold for an hour is unacceptable.  I started the call and there were 5 callers ahead of me.  This came down to no callers ahead of me and I was then left on hold.  What is your policy?
GP surgery review: riverbank-medical-centre
Title: Dissatisfied
Rating: 5 out of 5
Visited: August 2022
I had been ringing since 8.30 this morning didn’t get through till 11.00 waited on hold for 1 hr 10 minutes only then to be told your busy and line cut off I don’t find this acceptable do you?
GP surgery review: riverbank-medical-centre
Title: Receptionist extremely unhelpful
Rating: 3 out of 5
Visited: July 2022
I had an appointment for a suspected heart condition. I was delayed to my appointment owing to a traffic incident as I was driving from Bournemouth, where I had been staying with a family member in need. 

I called reception 30 minutes in advance of my appointment to apologise that I anticipated being 10 minutes late and to ask for assistance. The person at reception expressed a complete lack of empathy, disregard for my circumstances and unwillingness to do anything to assist, thereby further exasperating my stress-induced heart condition.

For fear of missing my urgent appointment, I felt compelled to drive as fast as possible and managed to reach the surgery only 5 minutes late. Upon arrival, I was ironically informed by said receptionist that there was in fact a delay of 20 minutes to my appointment time owing to earlier appointments running over time.
GP surgery review: riverbank-medical-centre
Title: Great practice
Rating: 4 out of 5
Visited: July 2022
Well run practice.  Friendly staff help secure early appointments.  In particular, my GP has proved to be well informed, efficient and caring.  Congratulations to you all.
GP surgery review: riverbank-medical-centre
Title: Swift and excellent treatment
Rating: 5 out of 5
Visited: May 2022
After being bitten by a dog outside my home, I contacted the practice for advice. Swift and friendly action from the receptionist and excellent treatment and advice from the nurse, saw my injury managed within the hour. Thank you to you all…
GP surgery review: riverbank-medical-centre
Title: Amazing
Rating: 5 out of 5
Visited: April 2022
We are so lucky to have all you guys at Riverbank. When I hear of all the terrible problems that my friends have around the country we, in Midhurst are incredibly lucky to have such amazing caring staff at the clinic. Just wish you were open again on a Saturday as my partner works until very late every day and it’s so difficult to get time off during the week to get an appointment. Well done everyone. Xxxxx
GP surgery review: victoria-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: February 2022
Always get an appointment wonderful caring GP  as with the others so glad i joined when i moved here. Would certainly recomend without hesitation.
GP surgery review: victoria-medical-centre
Title: Excellent GP
Rating: 5 out of 5
Visited: January 2022
Yet again brilliant help with long term health problems.
GP always ring back if needed and follow up with results.
It seems very difficult time for new centre and especially under covid.
However excellent service some people seem disappointed but but I can only say 10 out of 10.
All the staff there very kind and friendly.
GP surgery review: mile-oak-medical-centre
Title: most awful reception staff I have ever experienced
Rating: 1 out of 5
Visited: August 2022
The Drs and nurses maybe good at this practice, the reception staff should simply be replaced, or at least some of them. Both on the phone and face to face they are truly awful, rude, discourteous, unsympathetic when dealing with vulnerable people. I have unfortunately witnessed it numerous times at the mile oak centre, and now have been subject to it.  Even though on the website it says the phone systems are not working properly and if you can't get through go to reception to make an appointment, After numerous unsuccessful calls (often on hold for 20 mins or more before being cut off and starting again) they point blank refused, told me I was lying about not being able to get through on the phone and would not book me in, the lady's attitude was awful, I was clearly unwell and needed help ( not angry or shouting) and she didn't care and sent me away...3 weeks and still no appointment as i need to see a Dr direct and relatively urgent...she told me to call 999 even though it is not a 999 situation, which would be an awful waste of the emergency services.  Every experience with the receptionist has been awful and really people like that are in the wrong job. Kindness, patience and drop the rude attitude esp when dealing with the elderly, vulnerable and people clearly in need. I ask the receptionist, why are you doing this job when clearly you hate it and are not people person and almost enjoy seeing elderly and vulnerable struggle, shame on you and for a Drs I would say unacceptable, it puts the practice to shame.
GP surgery review: mile-oak-medical-centre
Title: Econsult service excellent
Rating: 5 out of 5
Visited: June 2022
Both myself and my husband have had to contact the surgery recently and econsult has been seamless. We knew when we would get a response, and were contacted well within the time frames. The help we received was just what we needed; reassuring and really made a difference. All staff involved were helpful, and courteous.
GP surgery review: mile-oak-medical-centre
Title: Excellent care
Rating: 5 out of 5
Visited: May 2022
I have now contacted the GP surgery via their Econsult service . Both times the service has been very speedy and I have been contacted by a GP the following day. The Gp’s have been very friendly ,  professional  and thorough, very happy with the care received from the practice
GP surgery review: mile-oak-medical-centre
Title: Great staff - a credit to the practice
Rating: 5 out of 5
Visited: May 2022
The advanced nurse practitioner is a credit to this surgery. I was seen very quickly, given good advice, my concerns were listened too, my requests were actioned and I felt reassured after seeing them. As a patient I felt I had been given excellent service. Thank you!
GP surgery review: mile-oak-medical-centre
Title: Excellent Doctors, but major concerns
Rating: 3 out of 5
Visited: April 2022
I have attended the health centre several times in the last couple of months, and while the doctors and facilities are excellent. Sadly the attitude of a couple of reception staff is frankly shocking. Demands to see property deeds as proof of living in the area, an elderly lady shouted at for daring to try and ask a question. And most concerning is the triage of appointments is now carried out by receptionists who identify themselves as clinicians in texts to patients. And when you try to report this to the Practice Manager. They refuse to take calls or appointments. These issues are widely known, but it seems the Practice and it's Partners are disinclined to improve things.
GP surgery review: mile-oak-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: February 2022
I had a problem with my prescription leaving me without certain essential drugs. Referred this to the surgery lunchtime today via the e consult system, received late afternoon (literally just a few hours later) notification from my supplier the prescription had been approved and would be on the way shortly. Brilliant service, a big thank you to all at Mile Oak Medical Centre, thank you.
GP surgery review: mile-oak-medical-centre
Title: Please provide appointment booking when I need to book it.
Rating: 3 out of 5
Visited: January 2022
Yes, I understand the need for the phone appointments and all the e-consult nonsense,  but here I lay in bed at 10pm and think "yes I must make a Dr's appointment" I go on line and I can't. I know 100% I need to speak with a doctor, but I have to ring in tomorrow.  Why can't I simply make an appointment now and expect a callback as and when? Surely it would save your inundation come 8.30am.
GP surgery review: patford-house-partnership
Title: Excellent GP
Rating: 4 out of 5
Visited: November 2023
I was made to feel very relaxed in what was expected to be a difficult and stressful consultation.  The GP took great care to ensure I was at ease, and the whole session was treated in a very professional yet relaxed manner. Prompt follow-up was very well handled.
GP surgery review: patford-house-partnership
Title: Excellent Practice
Rating: 5 out of 5
Visited: November 2023
Lovely approachable Doctor, who was kind, helpful and very reassuring.  Very much appreciated. Thank you.
GP surgery review: patford-house-partnership
Title: Reasonable
Rating: 4 out of 5
Visited: November 2023
I appreciate the strains on the NHS today but when one has a stomach problem with a history of troubles I had expected the Dr to examine me, not take my word for the symptoms. Thank you
GP surgery review: patford-house-partnership
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
The GP who injected my leg was very careful and made sure I was comfortable and gave me good medical advice post injection.
GP surgery review: patford-house-partnership
Title: Caring individuals
Rating: 5 out of 5
Visited: November 2023
I visited for a routine medication review but mentioned other symptoms. An underlying issue was diagnosed & medication prescribed   Thank you
GP surgery review: patford-house-partnership
Title: Excellent doctor
Rating: 4 out of 5
Visited: November 2023
The doctor listened carefully, explained everything including options and I left, feeling that he understood my concerns and had proposed an appropriate course of action.
GP surgery review: patford-house-partnership
Title: Great Doctor
Rating: 4 out of 5
Visited: November 2023
The experience on the day with the GP was good, as it always is, however, the booking process was not!  The receptionist would not understand that this was an annual review follow up appointment - the original cancelled due to covid - so should have been a fairly quick appointment. Due to her not listening I waited weeks, had reminders and phonecalls to ensure my meds were not stopped!!  These people are letting the practice down!!
GP surgery review: patford-house-partnership
Title: Friendly & professional
Rating: 5 out of 5
Visited: November 2023
Friendly, professional service. Did not feel like I was being rushed in and out and had time for me to explain and for the doctor to listen. Thank you
GP surgery review: patford-house-partnership
Title: Efficient service
Rating: 4 out of 5
Visited: November 2023
Attended for a 6-8 week postnatal and baby check. Appointment was made for me well in advance which was very helpful. GP was on time, efficient and friendly. Very satisfied with the experience. Only issue was parking at Patford House Surgery.
GP surgery review: avon-valley-practice
Title: What has happened to this practice?
Rating: 2 out of 5
Visited: May 2022
Letters for referrals not sent after 2 weeks of waiting, phone calls not returned. Prescriptions taking 5 days- it never used to be like this. I’m speaking from somebody who hardly ever bothers the Dr but always in the past when I have been I’ve had excellent service!
GP surgery review: avon-valley-practice
Title: Great Practice
Rating: 5 out of 5
Visited: February 2022
1st Appointment at this practice was last week. Amazingly I was able to actually see a GP face to face.  They listened to my concerns and made a referral.  As I was leaving I mentioned in passing I had been experiencing some dizzy spells.  I was immediately given a hospital appointment for the next day, which I attended and was later given the all clear.  Amazingly fast, caring, attentive and altogether a great all round service.
GP surgery review: avon-valley-practice
Title: So grateful for excellent care
Rating: 5 out of 5
Visited: January 2022
I have recently had two very worrying illnesses and have been so grateful for the prompt and caring attitude from all staff to help me. I was offered a home visit as I could not get to the surgery. The follow up is excellent
GP surgery review: salisbury-medical-practice
Title: Terrible service overall
Rating: 1 out of 5
Visited: May 2023
Receptionists are rude, disrespectful and disorganised. How this place is still running is beyond me. Shameful example of an nhs GP
GP surgery review: salisbury-medical-practice
Title: How do you get an appointment
Rating: 1 out of 5
Visited: March 2023
I called to make an appointment and I am on hold for 30 mins to be told no appointments left. I asked to book
One for any day or the week after and the answer is no appointments and to call another day. This is not possible for people working full time. How many people are going undiagnosed of potentially serious conditions because of this surgery?
GP surgery review: salisbury-medical-practice
Title: Are they fit for purpose?
Rating: 1 out of 5
Visited: February 2023
No appointments available. Call back tomorrow after 10am. Hope to have some more released by then but can't promise anything".
My family has used this practice since it opened. It used to be very good. Now there is almost zero service. It's very sad and frustrating.
Question - what services are you offering? I note that you are still accepting new patient registrations. Why?
GP surgery review: salisbury-medical-practice
Title: Telephone Availability
Rating: 3 out of 5
Visited: November 2022
I waited 27 mins today on the telephone where I was number 15 in the queue, waiting to cancel an appointment.  I wonder how many people just wouldn't bother and an appointment would be wasted?  More options to do these simple administrative tasks online would be good, or more staff answering the phone please.
GP surgery review: salisbury-medical-practice
Title: Nothing is too much trouble
Rating: 5 out of 5
Visited: November 2022
I was reluctant to contact the surgery only because they are so thorough and considerate that I didn't want to add to their burden. They couldn't have made me feel more like my health was their prime concern.  I was contacted by an extremely pleasant Dr on the same day. He managed to allay anxieties and effectively diagnose and prescribe over the phone. What a service, I couldn't ask for more!
I honestly don't know how they manage to maintain service at this level and consider myself very lucky to be on their books. This isn't the NHS I recognise from media reports.
GP surgery review: salisbury-medical-practice
Title: Unable to help, when the practice caused the problem
Rating: 2 out of 5
Visited: November 2022
The practice have lost part of my medical records which leaves me unable to work.  This could have been resolved by a simple blood test but they would not allow me to speak to a doctor for over a week and half - in the meantime I am unable to work as I cannot provide proof of all my vacinations.  They could not bend the rules on same day telephone consultations as this was not a medical emergency despite the fact that the practice has lost the information which has now not allowed me to work for the NHS.  Totally inflexible and uncaring about my financial circumstances which has been caused by them.  The poor person on the phone was forced to be 'patronising saying the understood my frustration but there was nothing they could do to help'.  Do not use this practice unless you can tick a box on a form.  There is no account for personal circumstances.  I have worked for the NHS for 22 years and am now not able to work due to their attitude to a problem they created.
GP surgery review: salisbury-medical-practice
Title: Efficient, Caring and professional GP
Rating: 5 out of 5
Visited: November 2022
It really is a fantastic GP, well organised and caring, they always get you the help you need. You feel fear from all the cuts to the NHS, I’ve witnessed first hand the ambulance shortage and it was terrifying. But this practice is a real port in the storm. They take care of long term conditions, short term illness and mental health with the same sense of urgency and care. You just feel like they have your back and will keep you safe as the country goes mental. Reception staff who a traditionally monsters at doctors are actually really nice, hear you out and treat you with dignity. I’d be proud to work there. Thank you.
GP surgery review: salisbury-medical-practice
Title: Caring treatment
Rating: 5 out of 5
Visited: November 2022
I had been suffering with joint pain for a while - after a consultation a few months ago I had booked in for the recommended treatment yesterday. The treatment was given promptly - seen on time for my appointment - caring staff - good advice. 
Have never had a problem getting an appointment here, even when the phone lines have been busy - sometimes just a bit of a wait for someone to answer but that’s to be expected. Staff always willing to listen and advise. Great practice.
GP surgery review: salisbury-medical-practice
Title: Many years of great service
Rating: 5 out of 5
Visited: November 2022
I have been a patient of Salisbury medical practice for forty years and it has never failed to serve myself and my family well. The telephone triage system is an ideal way of rapid GP contact for more urgent problems and has always resulted in either a prompt often same day face to face appointment or prescription sent to the pharmacy. The medical and administrative staff are always friendly and helpful. To quote an elderly relative that I took for a recent appointment ' I couldn't have a better GP, we are so fortunate ' .
GP surgery review: salisbury-medical-practice
Title: Efficient
Rating: 5 out of 5
Visited: October 2022
Had flu jab on 8th October. In and out in 5 mins. Brilliant service.
Please bring back online booking, using the phone is a nightmare .
GP surgery review: merchiston-surgery
Title: So poor its unreal (avoid this practice at all costs)!
Rating: 1 out of 5
Visited: April 2022
Moved into the area in March this year and signed up with Merchiston surgery, since then I've been unable to make an appointment with a GP or get access to my repeat prescriptions and every time I phone or attend the practice no one knows what's going on. I've even had to phone NHS 111 to get an appointment with a GP at this practice as when you ring, you get told all appointments are gone for today. Even when I managed to get some medication, I was told by the staff at the pharmacy that "they're not very good in there". I advise if you can avoid this practice at all costs. I now fully understand why they were in the Swindon advertiser with their service.
GP surgery review: merchiston-surgery
Title: Shambolic
Rating: 1 out of 5
Visited: March 2022
I feel so sorry for the receptionists and it is sad that there are articles about how they have been abused. Patient's must be constantly frustrated however- I was asked to call on a set day after playing tennis being sent to Moredon medical centre and the lovely Merchiston nurse trying to resolve my issue for me. I called on the set day- it took an hour to get through to be told there are no appointments. Surely this is not efficient for staff or patient's.
GP surgery review: merchiston-surgery
Title: Non existent service
Rating: 1 out of 5
Visited: February 2022
I needed to see my GP urgently today. Called at 8am , continually busy. Called at 9:30 explained symptoms to receptionist. All apps this morning gone. Told to call again at 12. Called then, got through at 12:08. All apps this pm had gone. Complained and was told that Surgery Manager would call me. Not heard anything. I am beyond angry, on top of my health concerns I have all the stress of this too.
GP surgery review: merchiston-surgery
Title: So disappointed
Rating: 1 out of 5
Visited: January 2022
After months of trying to see my GP and endless phone calls, to be given a appointment with a GP l have not seen, l cannot fault the GP he was very thorough. After discussing my symptoms he referred me as an emergency for tests at the hospital within two weeks. I had a phone call from the hospital the day after, l was seen a week after, a week after that l received a text message from the doctor who referred me to the hospital saying l had a medical condition and to phone the surgery to arrange an appointment. I phoned several times, eventually got through to be told all appointments had been taken,l asked if l could make an appointment with my GP No was the answer as my own GP was booked until the end of February. I was told to keep trying !!!!!! No l have not yet seen a GP and l have given up trying.
GP surgery review: merchiston-surgery
Title: Short Sighted!!
Rating: 1 out of 5
Visited: January 2022
I requested a letter of confirmation that I am well enough to partake in seated pilates (I have been doing this for years, however my wonderful instructor now has a new career) thus needing a confirmation letter for new instructor. 

I was informed verbally that it is no longer Merchiston's policy to provide such a letter regardless of paying for it or not. 

In one fell sweep by denying the letter (no reason not to) in turn what Merchiston have done is deny my exercise, which will aid strength, muscles,  cardio and general health and well being- Congratulations- do not lay the blame with me if I end up needing NHS services in the future because of this narrow mindedness. How ridiculous of me to want to stay as healthy as possible!!!
GP surgery review: merchiston-surgery
Title: Very good GP Practice
Rating: 5 out of 5
Visited: January 2022
I always receive very good service from this surgery even though they are overwhelmed with work.  The doctor I happened to see explained that they wouldn't finish work that day before 10.00pm.  However despite these pressures, the care you receive is always excellent and very thorough.  Thank you to everyone at Merchiston - you are much appreciated
GP surgery review: greenway-community-practice
Title: Excellent
Rating: 5 out of 5
Visited: March 2023
Very much impressed as this was my first interaction with the GP and the practice. Everyone is very helpful and sympathetic and easily approachable. Much better than my previous GP practice.
GP surgery review: greenway-community-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2023
Excellent practice, excellent staff,  very professional. I like the changes they have made lately by adding extra professional staff eg; physiotherapist. I was seen in a couple of days instead of waiting for 6months to see someone at the hospital .
GP surgery review: greenway-community-practice
Title: Caring practice
Rating: 5 out of 5
Visited: February 2023
Staff always show concern about my welfare and the way l am feeling. I always feel at ease for what ever my visit is for
GP surgery review: greenway-community-practice
Title: Awful. Don’t bother with them
Rating: 1 out of 5
Visited: February 2023
Absolutely terrible and gone down hill big time! Was meant to have a telephone consultation about an ear infection at 12:00pm. That came and went. Waited till 3pm onwards and nothing.

I rang the GP practice and told them I was due a phone call today at 12pm and still had nothing. The receptionist informed me I’m due for a phone call as I’m still on the list. 

Now providing this and the fact the GP shuts at 6:30 on a Tuesday evening, I’m not impressed with this let alone as I’ve had no phone call at all! 

Absolutely disgusted with this practice and the GP who I see as well. I will not be in contact with them again as I will be using a private practice from now on and at this rate.
GP surgery review: greenway-community-practice
Title: Very good practice
Rating: 5 out of 5
Visited: February 2023
Always friendly and helpful, a+ for taking blood first time!!, not been with surgery long but my first impressions are very good.