janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: chapelgreen-practice
Title: Don't want you!
Rating: 2 out of 5
Visited: February 2022
So I injured my ankle, I gave a couple weeks and no improvement, I used the Doctor link 'as preferred by the surgery' it recommends a GP appointment, then 24 hours later surgery messages no capacity go to walk in or A&E, or try another day! I try another day eventually get through, receptionist first response was we usually say go to A&E, I replied it is not an Emergency but does need a GP's opinion on it, eventually she gives in and arranges a phone call back. I get a call from another admin staff member apparently Duty Doctor says go to A&E for Xray! I proceeded to call A&E department and they said please do not come in as you will be waiting for a long time and we will only refer you back to a GP as not an Emergency! They tell me the correct procedure is GP to refer me for an Xray. Now on my 5th call I explain to Receptionist this and she reluctantly arranges a GP telephone review which was what I was after the 1st time! A GP calls me and then again tries to say go to A&E, and reiterated the A&E comments so she then accepts to refer me herself.
24 hours later I am able to call Radiology and arrange an Xray - 6 more days later - I wait the outcome.
This has not been the first time our practice has been happy to just fob you off elsewhere to lighten their load - if other areas of the NHS (Dentists -where you can't wear mask yourself when being treated), Vaccine centres, Blood giving sessions - all see you in person - why are GP's still avoiding us in person. We deserve better treatment than this - you can clearly see more from an in person visit - our body language, pain thresholds, more personal as can be anywhere when you get the call (like on school run etc) and as not a timed call hard to plan for. I am seriously considering changing my GP - even though my local one other people I know and talk too are seeing GP face to face by now!
My wife has a condition that needed medication reviewing regularly, it took her numerous phone calls to just get GP to authorise blood tests which had to be done twice, to then call again to sort out the prescription being altered! 
I applaud the NHS as a whole, but our local surgery is letting the service down and they need investigating!
GP surgery review: ecclesfield-group-pract
Title: Trying to get a future appointment
Rating: 3 out of 5
Visited: November 2023
I rang to book a GP appt … no rush, was prepared to wait a few week as my health query needed a GP advice. No appointment til Januar, which I said was ok.  Except there were no details to book into. So the option was to ring on the morning to get first available, which is alright if you don’t actually Work!
GP surgery review: ecclesfield-group-pract
Title: Great service
Rating: 5 out of 5
Visited: October 2023
I rang at 9 45am this morning not expecting any response, got through to the receptionist straight away, she asked the problem and said nurse would ring back later this afternoon, Doctor phoned me at lunchtime  and sent me a prescription to pharmacy in Mablethorpe where I was on holiday, I couldn't fault the service at all, I didn't know what to expect as I don't use the doctors very often as luckily I'm quite well ,thankyou all concerned for the exerlant service, hope this means things have now improved
GP surgery review: ecclesfield-group-pract
Title: Disappointed
Rating: 3 out of 5
Visited: May 2023
Phoned 3 times this morning started off at number 19 ,got down to number 2 only to be cut off each time, how do you get though to speak to someone, not happy with the service at all
GP surgery review: ecclesfield-group-pract
Title: Friendly but useless
Rating: 1 out of 5
Visited: October 2022
Their lunch break is from 12.30 - 2, so don't bother picking up any prescriptions or paperwork in your lunch hour. The wait for phone appointments seems to be really long. Over a month for vaccine appointments and the midwife cannot confirm when her surgeries will run. Lovely people dreadful service.
GP surgery review: ecclesfield-group-pract
Title: Don’t care
Rating: 1 out of 5
Visited: October 2022
Do not go with this practice.
One hour on hold to try and see a doctor.
Two weeks wait to get an appointment.
All disabled parking spots full of none disabled cars.
The receptionist thinking there a doctor and shooting out my problems, thought it was patient confidentiality laws.
Thirty minutes wait past appointments time to see doctor.
Doctor would only listen to one health problem as only got ten minutes appointments time.
Try to book another appointment with receptionist again shooting out for every one to hear whats wrong with me in waiting area.
Another two weeks to see doctor again.
I give up it would be easier doing master mind.
No care, no care, don’t carr
GP surgery review: ecclesfield-group-pract
Title: Don’t care
Rating: 1 out of 5
Visited: October 2022
Cannot reorder any of my medication.
I had a review but the same day when I went to re-order my medication I was told I could not have it as I needed a re-view.
On going into my doctors to try and sort things out the receptionist at the top of her voice told every one in the waiting area my confirmation medical problems. On saying forget it and walking out it was me that talked to the receptionist wrong.
I have now been told I can have the medication I need but still cannot order it on line. I give in. I’m dealing with the death of a parent and everything that needs doing and my caring doctors don’t care. Nothing new there.
GP surgery review: mill-road-surgery
Title: Excellent, caring practice
Rating: 5 out of 5
Visited: March 2023
I have used the practice for over 7 years and each time they have offered care and compassion. The receptionists are always helpful kind and friendly and I always get sorted quickly. The drs and nurses have always listened and taken great care with my care. I really appreciate the good service that is always offered and thank all the staff for their care.
GP surgery review: mill-road-surgery
Title: Responsive and Caring Service
Rating: 5 out of 5
Visited: February 2023
I never have any anxiety when required to access my GP service. Today was no exception. Attended local pharmacy to obtain treatment for 8 year old in order to release GP pressure. Wasn’t able to do so on this occasion. Called and spoke to engaging, helpful receptionists who sent me link to submit details for my son. GP called 40 mins later and prescription sent electronically to local pharmacy. Incredible, responsive, easy engagement throughout whole practice. Whatever your doing, you’re doing it right ! Amazing work and super grateful patients.
GP surgery review: mill-road-surgery
Title: A faultless, credit-worthy practice
Rating: 5 out of 5
Visited: January 2022
Having been with this practice for a little over two years, both my wife and I have never had any negative experiences whatsoever. Phone calls are always answered promptly and advice/queries dealt with in a polite, professional manner. My on-line repeat prescription requests are always on time and on the one occasion where I'd made a mistake, it was sorted immediately.  In every aspect, a complete contrast to the dealings with our previous practice.
GP surgery review: baslow-rd,-shoreham-st-&-york-rd-srgies
Title: Thinking of leaving this practise
Rating: 2 out of 5
Visited: December 2023
It seems like there are just support worker/ Nurses/ advanced practioners running this surgery. No Doctors. You ring up and very lucky if anybody answers thè phone. You have to listen to the boring message about covid! No doctors appointments but when u turn up to see nurse there is nobody else in the waiting room. I got mixed up with time of appoinment recently. I thought my appointment was 1230 but it was 12 20. I have a black mark now as classed às did not attend! I did attend but 10minutes late. I had a text saying can you cancel ur appointment next time as it can be offered to another patient! The most important thing here thouĝh is there are no doctors  visble at this surgery.
GP surgery review: baslow-rd,-shoreham-st-&-york-rd-srgies
Title: Reception
Rating: 3 out of 5
Visited: March 2023
I visited to make an appointment for a non serious matter. Was told "we don't have pre-bookables", then the receptionist stated "we are looking at April" which I said was fine. I was then asked if I'd tried the pharmacy, which I hadn't and is a good idea for the condition I have. The receptionist also asked if I would be ok going to an out of hours hub - again I am ok with this, an appointment was made and I thanked the receptionist for her help. 
But I did find the whole experience intimidating   sensed a lack of empathy from the receptionist and felt like I was an inconvenience. I only ever visit the surgery as a last resort. I am a "jellyfish" (a weak-willed spineless & gutless person) and am genuinely afraid of what kind of reception I will encounter when going there, so avoid visiting the surgery if at all possible. Also it is virtually impossible to get through on the phone.
GP surgery review: baslow-rd,-shoreham-st-&-york-rd-srgies
Title: Did not attend letter
Rating: 3 out of 5
Visited: February 2023
Had a phone call the morning of my appointment to tell me the nurse was off sick and therefore my appointment was rearranged for following week. Disappointed to later recieve text message stating I had failed to turn up for my appointment with a copy of a Did Not Attend letter attached. Please remove this letter from my file. I as do not want it on my record as a non attender, when my appointment was cancelled by yourself.
GP surgery review: baslow-rd,-shoreham-st-&-york-rd-srgies
Title: Wonderful service
Rating: 5 out of 5
Visited: May 2022
My mum has had some difficult health issues recently and the staff at this surgery have been very kind, supportive and caring. We would just like to say a huge thank you to all the staff involved in my mums care during this difficult and stressful time. We very much appreciate the service you offer. Sue Glover and Doris Coldwell
GP surgery review: meadowgreen-health-centre
Title: Less than helpful and infuriatingly poor service
Rating: 0 out of 5
Visited: June 2023
Booked an appointment to have blood test on Saturday morning because I am going away, on late afternoon Thursday I received a text message informing me, not asking me, that my appointment had changed to 11:45am with no question if this new time was suitable or even practical for my needs.  
When I rang the surgery to complain, I was rudely and obnoxiously informed we haven't done it, you will have to take it up with the Hub!  
I explained that I was going away and that it specifically had to be an early morning appointment due to my going away and was again bluntly informed it wasn't their doing and effectively not their problem.  
When I asked why if they booked the appointment they were not in control of rescheduling appointments, I was bluntly told because we're not!  
Less than helpful and infuriatingly poor service. If they can book the appointment, then why can they not at least call to check if a new time would be convenient? When challenged, I was simply told to complain to the practice manager.
GP surgery review: meadowgreen-health-centre
Title: GP emergency appointment
Rating: 5 out of 5
Visited: September 2022
Excellent service from a triage call to being seen by GP in fifteen minutes.  I was very concerned and left feeling reassured.  Thank you so much.  Keep doing what you are doing !!!
GP surgery review: meadowgreen-health-centre
Title: Poor telephone service
Rating: 2 out of 5
Visited: August 2022
I received several texts, asking me to contact the surgery. After the normal long wait, I spoke to a receptionist, who asked me the reason for my call. I said I did'nt know why you had made contact. I was then informed that you had a recent test result, regarding a fungal infection on my thumb nail. I then pointed out, that I was going to bring another sample in today, as you had previously told me you had no trace of receiving my original sample. This was strange, as your receptionist, wrote the label herself, and I put it in your basket. Your receptionist, told me I could have an appointment in about 3 weeks, but this was only a telephone conversation. When I said this was utterley pointless, as the doctor needed to see my nail, I was told not to shout, which I had'nt, just very frustrated at your service. I was then offered an actual doctors appointment, the day after the telephone conversation, would have been. Why was'nt I offered this in the first place.
GP surgery review: meadowgreen-health-centre
Title: Exceptional practice
Rating: 5 out of 5
Visited: August 2022
I've been with this practice for 14 years and care and treatment given has been consistently excellent. From Reception staff, nurses and doctors, all have been caring and compassionate . I cannot praise them enough! 
Thank you Meadow green practice. I am a very grateful patient.
GP surgery review: meadowgreen-health-centre
Title: Excellent team work delivering exceptional care
Rating: 5 out of 5
Visited: June 2022
Access to health care has been challenging over the pandemic.  The Meadowgreen Health Centre has delivered superb health care, adopting and changing to a different paradigm.

Strong team working has achieved a "GOOD" rating from the Care Quality Commission.
GP surgery review: meadowgreen-health-centre
Title: Excellent team work
Rating: 0 out of 5
Visited: May 2022
I was concerned by a medical issue. I called the surgery, after a wait of a few minutes I explained my concerns. The receptionist was caring and reassured me I would receive a call from the Doctor. Before the Doctor called the receptionist asked me to upload pictures of the issue.  
After speaking with the Doctor I was given an appointment in the next hour.  
This response is typical of a great team working to provide exceptional care. No wonder the Care Quality Commission inspection has awarded an overall GOOD rating, a well earned reward to the whole team providing excellent care.  
Everyone, including superb cleaners keeping the building spotless and comfortable, receptionists being respectful and caring, recognising critical symptoms and escalating to clinical practitioners, and Doctors diagnosing and providing reassurance.  
To everyone in the Meadowgreen Health Centre Team, _well done and thank you_!
GP surgery review: meadowgreen-health-centre
Title: Excellent health care
Rating: 0 out of 5
Visited: May 2022
At Meadowgreen surgery I have always received the best of care by everyone from Receptionists/secretaries though to all clinicians. Courteous, caring and excellent at their jobs
GP surgery review: meadowgreen-health-centre
Title: Avoid if wanting continuity of care.
Rating: 1 out of 5
Visited: February 2022
Avoid if wanting continuity of care if you suffer from multiple chronic health conditions.
There's not one person or entity within the organisation who will keep an eye on individuals who suffers from multiple chronic problems, ie linking up consultant reports etc. It seems theres no preventive work going off, just reactionary.
Also just been informed theres no longer any mental health services going to be available for a while. I obviously asked the question why and was told by a receptionist and they didn't know and to call someone else. The problem with that is my mental health worker is based and works at the practice, it was nice of them to let is was ending. 
Obviously I will be searching for a new gp practice. I will add though the actuall appoint with a gp is really good its the continuity or lack of.
GP surgery review: meadowgreen-health-centre
Title: Telephone
Rating: 2 out of 5
Visited: January 2022
Called the surgery this morning, took 20 minutes to get through, this just encourages ill people to go to the surgery and make an apmnt face to face and spread any diseases
GP surgery review: woodseats-medical-centre
Title: Online service is a game changer
Rating: 0 out of 5
Visited: November 2023
I needed a prescription sent to an out of Sheffield pharmacy. Excellent service.  
Being able to use an online form to make requests with timely responses is a real game-changer.
GP surgery review: woodseats-medical-centre
Title: 27 min in the phone, no answer
Rating: 2 out of 5
Visited: September 2023
I have been waiting 27 min at the phone, after chasing to get medical care for 2 weeks,.... I am the 9th on the phone, they answered to other 8 people, still I wait for 5 minutes on top of the 8 people before me, and do not get any answer yet!!! How is this possible?!!! You really should not treat like this sick and ill people. And I find it deeply unethical how we are treated as patience's, more and more often.... Actually it become ls a constant!!!!
GP surgery review: woodseats-medical-centre
Title: Excellent medical centre
Rating: 5 out of 5
Visited: August 2023
The GPs, healthcare staff and receptionists are always empathetic, professional and provide excellent care given the constraints on their time. Any gaps can usually be filled by accessing records etc. online and by individuals taking some responsibility for their own health and well-being, leaving staff time to support those who aren’t able to do this.
GP surgery review: woodseats-medical-centre
Title: Charged to sit in the phone queue for over an hour
Rating: 0 out of 5
Visited: July 2023
I made 2 attempts to make an urgent appointment by phone, with epic waits in the queue of over an hour in total. Somehow those calls from a Sheffield landline to another Sheffield landline cost me £12.  
Patients should be warned how much it could cost them if they actually need to talk to this surgery.  
The surgery will tell you there is an online form contact option instead, but it is closed most of the time (even during hours the surgery itself is open) and I've recently been waiting over 5 days for them to reply within 24 hours that they promise.
GP surgery review: woodseats-medical-centre
Title: Caring GP
Rating: 0 out of 5
Visited: June 2023
All health services feel under pressure, and it feels nerve wracking going for an appointment and wondering if you will get the care you need. The GP was warm and interested- she really cared. She explained her treatment plan clearly, and she managed unexpected information carefully.
GP surgery review: woodseats-medical-centre
Title: Reception
Rating: 3 out of 5
Visited: March 2023
3 times my husband had to query his appointment. First they got they day and date wrong so he went to the surgery to correct it. Then it was meant to be a doctor ringing and he got a text message saying the appointment was at the surgery. Again he went down to query it and the receptionist said the text was wrong and it was a phone appointment on 4th April at 8.50. So today 3rd April he got yet another text message to confirm his appointment at the surgery at 8.45!!  I sent an email querying it again but got no answer so he tried ringing only to get a message that lines were closed for staff training. I can only think it must be reception training! I told him to leave it now and see if he gets a phone call in the morning. How many times has he got to query an appointment that your reception has made! A waste of his time and yours. Get your receptionist to send out the correct text messages.
GP surgery review: woodseats-medical-centre
Title: Incompetent and a unhelpful
Rating: 1 out of 5
Visited: March 2023
Receptionists have repeatedly shown incompetence and a general lack of assistance. On numerous occasions when trying to sort out important medication, even after promising to fulfil a task they have failed to do so. I have no faith in them or the practice. What has happened to helpful receptionists and getting to see a GP ?
GP surgery review: woodseats-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: November 2022
I have always had a positive experience at Woodseats Medical Centre. The support I had at my most recent appointment was outstanding. The individual went above and beyond and I really appreciate it.
GP surgery review: woodseats-medical-centre
Title: Late appointments, no doctors when needed
Rating: 4 out of 5
Visited: August 2022
I would like to say that repeatedly you have to wait long terms to get your consultations scheduled and done because doctors have no availability. So there are no doctors available! Also meanwhile scheduling an appointment you have very long waiting periods at the phone, like 20 min plus! A lot for just one scheduling process! I am very upset about these things.
GP surgery review: woodseats-medical-centre
Title: Great service and lovely staff
Rating: 5 out of 5
Visited: April 2022
I joined this surgery very recently as I couldn't get through on the phone to my previous surgery and Woodseats were well recommended. I've been very impressed with Woodseats Medical Centre. I phoned about a medical issue, my call was triaged and I was promptly given an appointment with a doctor as it was deemed necessary. The staff at the surgery were friendly, understanding and very helpful. So glad I have changed surgeries!
GP surgery review: carterknowle-&-dore-medical-practice
Title: Rude Doctor
Rating: 2 out of 5
Visited: February 2023
When visiting the GP with a family member this particular GP implied I was more bothered myself than the family member. Felt like I wasnt heard and didnt get the help I wanted in the form of antibiotics
GP surgery review: falkland-house-surgery
Title: Brilliant!!
Rating: 5 out of 5
Visited: May 2023
I’ve been with Falkland House for a fair few years now, and I’ve always said how impressed I am with their service and professionalism. 
Yesterday reaffirmed my praise! 
I called in the morning and got in the queue to speak to reception, it didn’t take too long even though I was 17th in line. Arrange a call back with my Dr, who called within a couple hours. 
After discussing my pain, I was booked in for a walk in service X-Ray the same day and booked in for physio for Friday. 
I just think the whole team runs the surgery incredible well and others should take a lead from their book. 
I can’t recommend this place highly enough! Sometimes you just need to give credit where credits due!
GP surgery review: falkland-house-surgery
Title: Excellent GP Surgery
Rating: 0 out of 5
Visited: February 2022
I have had to contact Falkland House Surgery on several occasions regarding my son's ongoing care. They are always excellent and try to really help me manage his appointments, blood tests and taking over his long term medication from an initial private consultation due to long waiting times on the NHS.  
They always try their best to get us seen if urgent and the reception staff are great and asking appropriate questions to allocate if urgently needed. They are always polite and friendly despite working I know under immense pressure at the moment, nothing is too much trouble for them.
GP surgery review: hollies-medical-centre
Title: Prompt appointment  and nice staff
Rating: 5 out of 5
Visited: January 2024
Prompt appointment - arrived slightly early and seen straight away by efficient friendly nursing staff
GP surgery review: hollies-medical-centre
Title: Excellent care
Rating: 5 out of 5
Visited: January 2024
The doctor was really thorough, listened well and communicated clearly. I felt supported and understood. 
The set up in the practice is efficient and easy to use.  I particularly like being able to write down symptoms etc - I can check I haven’t omitted anything.  
I like that prescriptions are sent straight to the pharmacy. The pharmacy staff are very knowledgeable and helpful too.
GP surgery review: hollies-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: January 2024
I have been using this practice for over 30 years now. The doctors always listen well and ask my opinion about my ongoing care. I feel well supported. 
The set up in the practice is efficient and easy to use. I particularly like being able to use an online system to book appointments. 
I like that prescriptions are sent straight to my local pharmacy.