janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: lane-end-medical-group
Title: Great nurse, gentle bedside manner
Rating: 3 out of 5
Visited: October 2022
The nurse for my women's health appointment and my daughters' flu shots was kind, gentle, polite, helpful and explained everything very clearly. Great bedside manner too! Thank you for the great service.
GP surgery review: langstone-way-surgery
Title: Terrible service do not register
Rating: 1 out of 5
Visited: April 2023
You have to use an online service to book an appointment it is impossible over the phone. The online booking is full after 10 minutes. They will not respond to emails, they do not follow up on prescription changes by hospital consultants, they rarely do face to face appointments even when you ask for one. They don't follow up and check on you when the ambulance service has been called and recommended that medication been adjusted. They don't respond to comments made on repeat prescription webforms (even though there are no ways at all to communicate with the practice. The doctors themselves are embarrassed at the service that their practice provides
GP surgery review: langstone-way-surgery
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: January 2023
Today I finally was able to contact the surgery to get an appointment for my lasting running injury for which I have already paid hundreds of pounds in private physiotherapy (since it is impossible to get an appointment at this surgery). I submitted my request at 8.00am on the dot. I was so happy I was able to do this and started to think the system was actually working. Unfortunately, I then received a message saying that I did not get appointment today. So I have to submit a new request tomorrow. Tomorrow, at 8.00am I will be in the tube, going to work and same everyday from then on. So what do I do now? Why can't my enquiry been entered once and for all until I get an appointment? When I tried to text back the surgery to ask these questions, my message is not sent. This is truly unacceptable.
GP surgery review: langstone-way-surgery
Title: Cannot get an appointment or get through
Rating: 1 out of 5
Visited: January 2023
Langstone Way Surgery requires some active management to improve its service:

1. It is very difficult to get an appointment using the online system. If you do not fill in the form by around 8.05 each morning, then you can forget it. Clearly they lack capacity for the number of patients they have.

2. If you call, the telephone message is 3 minutes long. It refers to the eConsult system they retired a year ago. It asks people not to turn up if they have a temperature. It says you can get us to call you back and you do not lose your place in the queue, but this functionality does not exist.

3. Forget about speaking to a receptionist unless you are happy to wait nearly an hour. Even if you are the second person in the queue, expect to be on hold for at least 20-30 minutes.

4. Once you come for an appointment and check yourself in, do not be surprised if you are inexplicably not registered. Therefore do not be surprised if you end up not being able to see a GP on the day of your appointment.

5. If the service by Langstone Way Surgery was provided anywhere in the private sector, it would have gone bankrupt long ago.
GP surgery review: langstone-way-surgery
Title: Bad service
Rating: 2 out of 5
Visited: December 2022
The service they provide is quite bad. It is almost impossible to get an appointment for an adult; appointments are not available and the on-line service are 'temporarily paused' very early in the morning because they do not have capacity to deal with the real amount of request they get. This area needs more GP services; this one can't cope with the population they are supposed to attend.
The even make it worst internally; the GP that always prescribed my repeated blood test has retired, and they asked me to make an appointment with another GP in the practice (which is technically almost impossible) to start all the procedure again, when I have been prescribed the blood test in the past by another GP, and they have all my records. The NHS doesn't seem to realize how urgent another practice in the area is..
GP surgery review: langstone-way-surgery
Title: Don’t Blame The Staff
Rating: 5 out of 5
Visited: November 2022
I have read so many bad reviews of our brilliant world-class (free) NHS staff at Langstone Way. 
I have had only good experiences at Langstone Way, the receptionists are perfectly knowledgeable and helpful if you listen to them and follow their instructions. They are massively overstretched by COVID and staff shortages, work with them not against them please. 

The doctors are perfectly competent, cheerful and helpful, the nurses too. They have always helped my requests fully and provided extra help and advice too.
GP surgery review: langstone-way-surgery
Title: Worst practice
Rating: 1 out of 5
Visited: November 2022
It used to be a good practice several years ago. But now you can't really see a doctor there. I tried to book an appointment several times through the Accurex system at 8 am in the morning and every time I received the answer that the appointments are no longer available due to unusually large volume of requests. It is obvious that there is nothing unusual. There are a lot of new developments nearby and many people joined the practice. The practice is only working 3 hours on Thursdays and they are closed at about 18:30 during weekdays. They usually advise you to call out of hours clinic but what is the point then to be registered with that practice if you can only see the doctor in the other clinic which is not close to you. I think that NHS has to do some investigation so that the practice stays open for full day on Thursdays and additional hours during the weekdays.
GP surgery review: langstone-way-surgery
Title: Impossible to get any appointment
Rating: 1 out of 5
Visited: October 2022
It is impossible to get any appointment with a doctor in this practice. They use an online form submission to get an appointment which after 10 minutes closes because all appointments are taken. Had to set my alarm to the specific times their system opens to submit and even after I submitted a form, I got a message that all appointments are taken and have to resubmit another one the next day. Honestly do not recommend this practice, if I need any medical advice I unfortunately have to go privately since I cannot access a GP.
GP surgery review: langstone-way-surgery
Title: not good practice
Rating: 1 out of 5
Visited: September 2022
this practice is really bad 
they tell me have to bring urine sample before 12pm and when i do that they say oh it's gone by 11am because we short of staff you need to do it again 
i tell them i need an appointment they say fill e-consult 
when i do i receive a text saying a Dr will contact me within two days but when i contact them they say no we sent you a message saying all the appointment are gone so you need to fill e-consult every day till i receive an appointment 
what is this new rules you are making 
when i tell her this what i receive she keeps on pushing me to ring 111 so i want see the GP 
i know NHS is under pressure but don't treat people like this by telling me i have to fill a form every day early in the morning ..why ? what type of software you have ???
i bring urine test before 12pm you tell me is gone
GP surgery review: langstone-way-surgery
Title: Bad practice
Rating: 1 out of 5
Visited: September 2022
They don’t give me appointments every time struggling online they even cancel plenty of times my appointments even they didn’t give me which doctor I want to see
GP surgery review: langstone-way-surgery
Title: Rude unprofessional uncaring receptionist, Unacceptable
Rating: 1 out of 5
Visited: June 2022
So many negative one star reviews but no improvement to their service- Shame on you!!!
Rude receptionist who doesn't care to help and has no empathy.
I've experienced months and months of shocking behaviour and terrible service. 
This Surgery has made it so hard to get an appointment with a doctor. 
All appointments has to be made through e-consult which most of the time is unavailable. 
No one answers the phone and if they do after a 30-50min wait you better not ask for an appointment as they will not help you and treat  you like a brainless unworthy person who doesn't know how to handle a website.
If you finally get a telephone consultation booked you're not even given a time slot for your appointment so make sure to stay glued to your phones as you don't want to miss that call- back to square one.
So much trouble for a doctor's appointment- Just unacceptable!!
GP surgery review: millway-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: March 2022
I needed to phone Millway yesterday, I got a phone back almost immediately and a really helpful receptionist. I was referred to a Doctor who phoned me within a short time and then attended a clinic that morning. So efficient and helpful. Thank you Millway Medical Practice.
GP surgery review: millway-medical-practice
Title: Absolutely amazing practice
Rating: 5 out of 5
Visited: February 2022
I am new with this GP. I called today about my daughter as i couldnt do an e-consult due to being fully booked. I waited about an hour on the phone, as i was 18th on the line. You would assume that after 17 calls dealing with, they’d be annoyed or even rude (like most GP receptionists do), oh my god, i’ve never experienced such curtesy, she was absolutely lovely. On top of that, she made me an urgent phone call appointment with the doctor for the afternoon.
The doctor ranged me within 15mins of hanging up, and within half an hour, she saw my daughter…amazing experience.
I feel bad i cant remember their names, but never mind that, whomever you meet in this GP, same result. I am so blessed to be with them. I wish other GPs take some examples from them. 

Linda
GP surgery review: millway-medical-practice
Title: Absolute joke!
Rating: 1 out of 5
Visited: January 2022
I had my blood test and scan 3 weeks ago, I tried to get in touch through econsult several times it was unavailable, and when I called I would wait for an hour and all of a sudden my call drops off. How are patience meant to book appointment, get results. Its an absolute joke that after my test results was sent over I have not even bern contacted to speak to a doctor. High annoyed. I had to go into the surgery directly in the past and it didn't seem like the phone was ringing off the hook. If you can't contact them on econsult out of hours or during hours how are you suppose to get help.
GP surgery review: penshurst-gardens-surgery
Title: Asthma Review
Rating: 3 out of 5
Visited: May 2023
Appointment made and on time.

Advice given and follow up to be arranged.

Computer system may need sorting as 5 days later requested to make an appointment as "I hadn't been reviewed in the last two years".
GP surgery review: penshurst-gardens-surgery
Title: Supportive and Caring Practice
Rating: 5 out of 5
Visited: December 2022
I felt I must leave a review of my experience today which was very positive. I found the person I had an appointment with exceptionally supportive and genuinely caring.  They listened to me and gave me time to speak about my situation as a carer to my husband.  They suggested counselling and it is something I will think about. They told me that the surgery is there for me if I ever need.  When I left the surgery I actually felt ‘lighter’ and realised how it helped me ‘off-loading’ to someone.  I have a large family and big circle of friends, but after 6 years of being a carer I feel I don’t want to ‘burden’ them anymore with how I’m feeling… they also have to deal with their own feelings of ‘loosing’ a father, brother, uncle, friend.  Thank you to the person I saw at the surgery today… I felt not so alone.
GP surgery review: penshurst-gardens-surgery
Title: Amazing Service
Rating: 5 out of 5
Visited: December 2022
I had a medical problem that was worrying me and got an appointment to see a GP straight away. Very kind helpful receptionist. Instantly referred to outpatient appt, amazing fast through very impressive system. The outcome was nothing to worry about thank goodness. The whole experience was like being a private patient, so fast, so well organised and really impressive. NHS and Penshurst Garden Surgery well done and thank you, amazing service on all levels, very grateful!!!
GP surgery review: penshurst-gardens-surgery
Title: Well Organised and Efficient
Rating: 5 out of 5
Visited: October 2022
Excellent organisation and quick. Surgery operated a one system which worked well. Senior doctors on hand as well
GP surgery review: penshurst-gardens-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Went for my flu jab. Very friendly staff. The doctor who gave me my flu Jab was very professional &  friendly.  I have been with this practice for over 30 years. Thank you so much.
GP surgery review: penshurst-gardens-surgery
Title: Helpful practice
Rating: 4 out of 5
Visited: October 2022
Really helpful reception staff. 
The doctors are great but it’s frequently the receptionists who manage to facilitate requests and necessary contact with clinicians.
GP surgery review: penshurst-gardens-surgery
Title: Happy
Rating: 4 out of 5
Visited: October 2022
I phoned this morning Witt a health worry, I was called back the doctor this morning who has instantly recommended and instigated further treatment. I forgot to ask the doctor a question and straight away called there surgery back and very kindly the doctors receptionist asked her the question and then called me back to give me her answer. I couldn’t have asked for more efficient or nicer treatment.
GP surgery review: penshurst-gardens-surgery
Title: Helpful pleasant staff
Rating: 5 out of 5
Visited: October 2022
Had Covid and flu jab. Very quick efficient service. Staff were helpful and informative. No queuing
GP surgery review: penshurst-gardens-surgery
Title: Excellent organisation
Rating: 5 out of 5
Visited: October 2022
I attended the surgery this morning for my COVID and flu jabs. The set up was extremely well organised, friendly and efficient. I did not have to wait at all.
GP surgery review: penshurst-gardens-surgery
Title: Improved patient support
Rating: 4 out of 5
Visited: June 2022
I have had great difficulty getting appointments as the current system does not suit a single parent or a person with adhd & autism. In the past, calling the reception has been fruitless & I have not felt like the reception staff cared. But even in september 2021 when I had covid I was helped & most importantly listened to with respect. My distress was evident & I was helped to get back onto my meds. Also the technician who saw me offered me a blood test which was very helpful & supportive.
GP surgery review: pennine-drive-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: July 2022
Rude and argumentative receptionists, who feel free to disconnect calls. Extremely long holds ,I was caller no 2 for 48 minutes and caller no 1 for 18 minutes when I decided enough was enough.
GP surgery review: pennine-drive-practice
Title: uneducated and unprofessional receptionist staff
Rating: 1 out of 5
Visited: May 2022
totally disgrace practice should be called, 
shocking that we live in this time and age but still staff members of this practice dont know how to behave their self or respond to the problem of the patient with professionalism. called to get a repeat prescription for my young boy , he has severe asthma but the staff hangup the call on me. i dont know what else to say or how to deal with a people like this. Instead of being concerned about my boys health if, they end up throwing a tantrum on the phone. shocking!!! i will take this further.
GP surgery review: pennine-drive-practice
Title: Utterly dreadful
Rating: 1 out of 5
Visited: January 2022
The reception staff are rude, abrupt and totally unhelpful. Two GPs who were dealing with my mother have left the practice in fairly quick succession at the very time when my mother has been diagnosed with cancer.  Neither GP gave any warning of their abrupt departure, when we were still waiting for referrals and consultations. We have to constantly chase the surgery for importants forms and reports which the GP tells us have been left at Reception for collection. Basic record keeping is abysmal. I'm desperately trying to find a new practice to move my mother to. It is truly distressing to witness. I feel helpless. The whole family feels helpless. This practice needs external review and intervention. The Reception team need proper training. Or they need to hire a new team.  The current level of service is simply appalling and not acceptable.
GP surgery review: heathfielde-medical-centre
Title: No online appointment and rude service
Rating: 1 out of 5
Visited: April 2022
For me this is the worst surgery I've ever registered with. You cannot even make an appointment, you need to call either at 8am or 2pm to make an appointment. Your life and work schedule mean nothing to them. From the receptionists to nurses it is a bunch of unhappy, resentful, rude people. Avoid if you can. I wish NHS had proper oversight over these surgeries. It is a shame. We are [indirectly] paying a lot of money for this.
GP surgery review: heathfielde-medical-centre
Title: Very helpful reception
Rating: 5 out of 5
Visited: February 2022
I wanted to thank the practice for making a real effort to help me and my son. I have been trying to arrange the booster vaccination for my son but because the second vaccination had not been uploaded onto the system by the center where the vaccination was given it was proving very difficult. I spoke to the receptionist today and whilst also arranging for a colleague to send my son a text inviting him to have the booster also made an appointment on her own initiative at a local pharmacy for my son to receive the booster. He will be able to have the booster hopefully tomorrow.

I appreciate that general practice and all of their doctors and staff are under a great deal of pressure so I just wanted to say how happy I am with the very kind and considerate and efficient service I received today. Many thanks.
GP surgery review: heathfielde-medical-centre
Title: Good Service
Rating: 5 out of 5
Visited: February 2022
I have always found everyone very friendly and helpful.  At the moment I have been given telephone consultations which I find very usual and informative.
GP surgery review: heathfielde-medical-centre
Title: Impossible to Book a Timed Appointment!
Rating: 1 out of 5
Visited: February 2022
Frankly, it is close to impossible to book an appointment with Heathfielde Medical Centre, since when you try, you can only do so if you can call at 8.00am or 2.00pm sharp, otherwise you'll need to try again the next day. When you do get through, you're offered only a telephone 'appointment' which is vague since you're advised that a doctor will call you between 2pm and 6pm. How can that possibly work for people who have jobs? How can you ensure that you are available for 4 hours in case the doctor calls you anytime between then? Why are we still stuck on telephone appointments since the rest of the country has returned to work? I will be changing my GP practice ASAP.
GP surgery review: heathfielde-medical-centre
Title: Great practise
Rating: 5 out of 5
Visited: January 2022
I am amazed at the care and attention to detail that I have encountered once again.
I emailed the practise with my condition on Sunday evening and by Monday morning I had a reply with an appointment with the practise pharmacist who not only called me twice but then organised a call with the G.P who then called me in for an examination etc.
Amazing service and care.
Huge thanks to all.
GP surgery review: heathfielde-medical-centre
Title: Very unprofessional, lazy management staff
Rating: 1 out of 5
Visited: January 2022
I really don’t know which careless experience i should report about my children or myself. They don’t see people face to face but more frustrating is not attending calls. I was waiting outside to check why i am on number 3 on call waiting list and why they don’t deals with 3 people in 58 mints on call. The thing they just don’t attend and busy in own talking. They make patients more sick then their own health issue. Just worse administration and staff i swear in God. NHS please check their CCTV and call history that how they manage the phone calls, appointments and you will understand.
GP surgery review: phgh-doctors
Title: Excellent practice
Rating: 5 out of 5
Visited: August 2022
Called surgery this morning and seen a doctor before midday. Doctor was very attentive . After consultation, arranged for me to have blood test at the surgery.  I did not have to wait.I highly recommend phgh doctors
GP surgery review: phgh-doctors
Title: Fine practice
Rating: 5 out of 5
Visited: July 2022
We have been members of this practice for many years and find doctors, nurses and staff very helpful and responsive.
GP surgery review: phgh-doctors
Title: Great Practice
Rating: 5 out of 5
Visited: July 2022
Went in to a very clean practice, friendly and welcoming at front desk when signing in. My appt was with the nurse  , as always very caring and approachable. Always had great care from Phgh surgery.
GP surgery review: phgh-doctors
Title: Very Impressed with Superb Level of Care
Rating: 5 out of 5
Visited: June 2022
We called about a recurring medical issue.
We called and spoke to Reception who were very efficient and arranged a call back for us from the GP who inturn invited us to attend the Surgery for a face to face consultation that same morning.
The GP  was exceptional in the care and time she took to explain and discuss management and best treatment options .
She spoke very clearly and had simply the most wonderful bedside manner.
We are all very grateful for her help.
Thankyou team.
GP surgery review: phgh-doctors
Title: To avoid!
Rating: 1 out of 5
Visited: May 2022
I am outraged and upset. We spent 45! Min on the line waiting to speak to someone. When we finally got through they were unhelpful Unempathetic and robotic. I called as a worried parent and I was met with no care or will to help. Called another surgery which were nice and helped me in moments. Avoid!
GP surgery review: phgh-doctors
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
Really caring and efficient people, doctors, nurses and receptionists. They go the extra mile for their patient's physical and mental health.  No surgery could have done more for me and my partner. Covid made no difference to the treatment of unrelated illnesses. Cannot praise them highly enough
GP surgery review: phgh-doctors
Title: Such kind frontline staff
Rating: 5 out of 5
Visited: March 2022
I made a call to PHGH today in a very distressed state and was dealt with in the kindest and most empathetic way. The advice I was given was excellent and level of care and consideration given astounded me. I was so grateful for the kind voice at the other end of the phone. I wish all surgeries were like PHGH!
GP surgery review: phgh-doctors
Title: Helpful and efficient staff
Rating: 4 out of 5
Visited: March 2022
I was unable to get to a hospital appt today, so urgently phoned the surgery to ask about the possibility of being seen by a practice nurse. A nurse phoned me back immediately  and fitted me in her busy schedule. She sorted out the issue for me efficiently and effectively, for which I am extremely grateful. Overall,I am very satisfied with this practice.
GP surgery review: phgh-doctors
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
Once again I would like to praise this practice for its wonderful care 
the human touch that is shown to their patients  is beyond words
 I had a problem that was dealt with effectively efficiently  speedily and responsively  the wonderful Docter  frontline receptionist And Nurse all found time to help me in they’re busy schedule 
this practice should be an example to all surgeries 
thank you all so for Looking after me for nearly 30 years
Patricia cove