janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: keston-medical-practice
Title: Excellent
Rating: 5 out of 5
Visited: February 2022
Further to my review 06/2021 , I would like to add,  I have never had any problems at keston medical practice  other than this one doctor, who actually had me sobbing leaving that appointment, with the way I was treated and spoken too, I totally refused to ever have another appointment with him,  but saying this , I still feel that Keston medical practice is an excellent surgery , doctors, nurses, reception staff  , are all very friendly, respectful, helpful, listen to you , especially through this pandemic,  they take time to listen to your concerns and reassure their patients,   everyone there are exceptional, I cannot fault this surgery in anyway other than that one doctor, This surgery is the best
GP surgery review: keston-medical-practice
Title: So difficult to get an appointment
Rating: 1 out of 5
Visited: February 2022
My son needed an appointment,  could never get through on the phone, so I went to the surgery to request an appointment.... the receptionist refused to help and told me to book through the website. I pointed out that they had sent a text on 6th January saying appointments could no longer be booked online, she advised they could through their website. Went on to website, answered their questions but still no option to book an appointment, just got an email confirming they had received the request and aim to respond in 24 hours. A doctor did call back within a couple of hours, but just confirmed his identity and gave an appointment for the following morning.... this could have been done by a receptionist?... arrived at Kenley surgery at scheduled time, where he was told the appointment was at Purley Hospital..... as Kenley is his surgery and where he has always been seen, they should have told him it would not be at that location.... Receptionists used to make appointments,  check us in, deal with prescription requests answer phones etc...  now we check ourselves in,  assess ourselves request appointments and prescriptions through their website and a doctor then makes the appointment. Is it really too much to expect them to answer the phone in a reasonable amount of time?.....It's no wonder Hospitals are overwhelmed as seeking medical help before you're seriously ill is so hard
GP surgery review: parkside-group-practice
Title: Excellent prompt treatment
Rating: 5 out of 5
Visited: February 2023
I was very impressed by the speed and efficiency of the practice in dealing with my problem. The GP I spoke to was professional and well informed and I had confidence in her treatment plan. Don’t believe everything you read in the papers about poor GP service! Thank you
GP surgery review: parkside-group-practice
Title: Reliable, prompt and friendly
Rating: 5 out of 5
Visited: October 2022
Even though it’s a really busy practice you can get an appointment when you need it and the doctors and reception staff are really helpful. They offer you either telephone or face to face which is great. You can feel how busy and stretched they are but they are always polite and practical so I find it all really efficient. My old surgery was painful to deal with so this is a welcome change for our family. Thanks to the Parkside team
GP surgery review: parkside-group-practice
Title: A really helpful Practice.
Rating: 5 out of 5
Visited: July 2022
This morning  I was in severe pain and visited the surgery - I was able to get an early appointment  to see the Duty Doctor in person.  The Doctor came into the surgery early and asked me in straight away so no waiting,  I was re-assured that I could increase my medication to help with the pain and a new prescription was sent to the local chemist to be picked up on my way home.
Overall a very pleasant experience - all staff were polite, helpful and caring. Thank You Parkside
GP surgery review: parkside-group-practice
Title: Kind and amazing staff - cannot fault them
Rating: 5 out of 5
Visited: June 2022
I am someone who tends to put off going to the GP, but every time I have contacted this practice it has been a positive experience. The reception staff are accommodating and patient, and the three doctors I have had appointments with have all been absolutely fantastic. I have been treated with respect, patience and kindness, despite the unbelievable pressure the NHS staff are no doubt under. The doctors give me time to express my worries, they pay attention to my symptoms, and take the time to be reassuring and allay fears. Thank you to everyone at Parkside for your work, warmth and being all round brilliant!
GP surgery review: parkside-group-practice
Title: Excellent post-operative care
Rating: 5 out of 5
Visited: May 2022
I had surgery late in March and have needed to attend Parkside for regular packing and dressing changes.  The care I received has been excellent, with nurses showing great compassion and knowledge, giving me advice and confidence as my recovery has progressed.  They have also come in early and worked through lunch to fit me in, which is truly going above and beyond.  I attribute my speedy recovery to their care and attention.  I would also like to recognise the reception team who not only managed to fit me in for so many appointments but also called me to offer appointments when other patients had cancelled.  They also managed to book me in elsewhere at weekends for dressing changes, which was so helpful.  I have been registered at Parkside for almost 25 years now and the Practice continues to provide healthcare of the highest quality.
GP surgery review: parkside-group-practice
Title: Excellent care
Rating: 5 out of 5
Visited: January 2022
I have been a patient at the practice for 3 years and my mum was a patient for much longer until she recently passed away. She received personal and excellent care which improved the quality of her life. 
I too have received great care despite the twin burdens of Covid and general shortage of GP's. The GP's and nurses at the practice always take time to listen and treat you as an individual.
GP surgery review: parkside-group-practice
Title: Great Service
Rating: 5 out of 5
Visited: January 2022
After experiencing a sudden onset of premenopausal symptoms the surgery was able to clarify my medical history, arrange and ascertain appropriate tests and diagnose my suitability for HRT patches in under two weeks so that I it did not impact my work or caring responsibilities. Beyond Impressed.
GP surgery review: hampton-hill-medical-centre
Title: My Surgery
Rating: 5 out of 5
Visited: October 2023
Excellent, professional and friendly service.  I attended for giving a blood sample for a test. My arms do not present veins easily but the phlebotomist was very calm and found a good vein on my right hand.  It was relatively painless.
GP surgery review: hampton-hill-medical-centre
Title: Good Practice
Rating: 4 out of 5
Visited: October 2023
It’s good Practice but getting an appointment is a mission. By the time you get an appointment your illness is already cured.
GP surgery review: hampton-hill-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Seen on time consultation helpful reassuring and friendly.I was lucky enough to speak to a Dr and invited to come to surgery to be seen thank you
GP surgery review: hampton-hill-medical-centre
Title: Great Nurse
Rating: 5 out of 5
Visited: October 2023
Visited my home to carry out my annual review. Very friendly and professional. Must see a lot of people but remembered me,
GP surgery review: hampton-hill-medical-centre
Title: Gp practice
Rating: 4 out of 5
Visited: October 2023
I had a covid vaccination today. It was given in a room alongside another patient (literally 3ft apart) with the door left open so the waiting room could see what was being done and the other patient hearing questions and answers. I did not like this experience and felt very exposed,  it stifled the ability to ask any questions. It was like a conveyor belt and not the experience I had expected at my GP surgery. 
Yesterday I had a flu jab which took part in the same room by myself with the privacy of the door being shut.
GP surgery review: hampton-hill-medical-centre
Title: Great appointment
Rating: 4 out of 5
Visited: October 2023
I have regular appointments with this nurse which have been extremely helpful. She is great support
GP surgery review: hampton-hill-medical-centre
Title: Vaccination
Rating: 5 out of 5
Visited: October 2023
Seen on time and had my Covid-19 vaccination, which I was pleased to get.
Well organised as there were two people doing the vaccinations
GP surgery review: hampton-hill-medical-centre
Title: Outstanding practice
Rating: 5 out of 5
Visited: October 2023
The telephone call was exact; the doctor took time to listen and discuss matters so that I felt heard; there was no rush; I was treated as an intelligent and respected person which was wonderful. I finished the appointment feeling very positive and confident in everything the doctor was doing and going to do. I am very grateful for the consideration, advice and professionalism throughout the consultation.
GP surgery review: hampton-hill-medical-centre
Title: Welcoming
Rating: 4 out of 5
Visited: October 2023
It was my first time at the surgery. I found the receptionist very helpful. The doctor (nurse) was both welcoming and relaxed . Good experience.
GP surgery review: hampton-hill-medical-centre
Title: Efficient practice good at punctuality,
Rating: 5 out of 5
Visited: October 2023
Excellent practice. Punctual, friendly, efficient & effective. I’ve had reasons to attend the practice many times with cancer related issues & they have been very considerate
GP surgery review: chatfield-medical-centre
Title: A calming practice
Rating: 5 out of 5
Visited: January 2024
Both persons were friendly and talkative,no extracting words  like extractions in Dental practices where a certain amountof necessaryleverage may have to be applied . Well done.    Pat
GP surgery review: iridium-medical-practice,-richmond-pcc
Title: Total disgrace
Rating: 2 out of 5
Visited: January 2024
Spent a whole week calling on a daily basis requesting a call back and received nothing. When I did finally manage to speak to a manager that was a total waste of time. Feel sorry for anyone who is a patient at this surgery.
GP surgery review: college-green-medical-practice
Title: Good experience
Rating: 5 out of 5
Visited: August 2023
I was able to get an appointment when I wanted it and the process was efficient. The doctor was approachable and knowledgeable.
GP surgery review: college-green-medical-practice
Title: Always accessible
Rating: 5 out of 5
Visited: August 2023
It’s easy to consult the doctor here. The online triage works well and same day  appointment available when appropriate. Staff always professional and kind. I’m lucky to be registered here.
GP surgery review: college-green-medical-practice
Title: Great practice.
Rating: 5 out of 5
Visited: August 2023
College green practice was spotlessly clean reception was very friendly and helpful. The doctor was informative and a good listener I was very happy with my face to face ,great practice.
GP surgery review: college-green-medical-practice
Title: Helpful Staff
Rating: 4 out of 5
Visited: August 2023
Arrive 10 mins early for an apointment and was seen 30minutes late. However the Dr was attentive, friendly and listened,  constantly asking for feedback. This made me feel listened to.
I needed to book a further appointment to see a physio (a service that they have onsite). The receptionist was very helpful
GP surgery review: college-green-medical-practice
Title: At last
Rating: 5 out of 5
Visited: August 2023
After a long, long time being worried about health matters, I have joined this surgery and have received a rapid, thorough assessment and all of my medical problems. The professionalism and efficiency is such a relief.
I have complete faith the surgery.
GP surgery review: college-green-medical-practice
Title: New practice with lots of facilities
Rating: 5 out of 5
Visited: August 2023
Medical advice excellent as expected 
Confusion as to where to send prescription as I was away from home. Sorted by local Pharmacy
GP surgery review: college-green-medical-practice
Title: Terrible service
Rating: 1 out of 5
Visited: August 2023
Appointment booked for back pain, upon the appointment physio, whilst explaining my issue physio would but in constantly and correct me on what i was explaining. Also informed phyio of a clicking in back that triggers the pain and was told nothing to worry about without any kind of tests or understanding. Was then given the most basic physical examination, not in the areas i was complaining about. I informed the physio i am very active an have always been and carry out training twice a week and stretch every night and have done for a good few years. I was given a 12 week stretching programme. I questioned how this was going to help as i do this already and was told i have to complete the 12 weeks and if still there come back. During the appointment i had a student in the room and then a second joined mid visit with us witch is no problem at all but if they are being trained to treat patients this way there is a serious issue.
GP surgery review: college-green-medical-practice
Title: I don’t have any problems with this practice
Rating: 4 out of 5
Visited: August 2023
I am lucky I don’t have to go to the doctor very often, have had the occasional problem like turning up and the doctor or nurse doesn’t know why I am there even though they are the ones who made the appointment, which is a shame because some one might be desperate for an appointment
GP surgery review: college-green-medical-practice
Title: Good service
Rating: 5 out of 5
Visited: August 2023
Easy to book face to face appointment. Clear and helpful information and advice. Prompt appointment timings. Pleasant experience.
GP surgery review: hall-green-health
Title: Healthy Eating Showcase
Rating: 5 out of 5
Visited: August 2022
I was pleased to see the new healthy eating event taking place today so I attended.  I enjoyed the afternoon we were made welcome and the Dr kept good time between the speakers who were all interesting I picked up a few things.
I would have liked to have seen a bit more about adapting healthy choices for patients with other ailments, eg IBS but as a diabetic I was happy with that focus.
I would love to see more events like this with speakers from groups or organisations including NHS as the info is a trusted source I hope HGH will consider a few more in future.
Topics I would be interested in include mental health conditions how to live well, look after yourself, relaxation and exercise.
I’d be interested in a medication/Pharmacist talk, dealing with side effects, what the popular meds like statins actually do etc
Thank you for organising it.
GP surgery review: hall-green-health
Title: Excellent service
Rating: 4 out of 5
Visited: July 2022
Both my husband and myself came down with covid, I called Hall Green surgery for advice and the receptionist was absolutely amazing.  Ensured us we were doing all we could do, wrote down all our symptoms and went and spoke to the doctor to double check if we needed anything else.  I was blown away by the support. thank you
GP surgery review: hall-green-health
Title: Great team.
Rating: 5 out of 5
Visited: July 2022
Visited with my Mum recently and very pleased with the experience from booking to the appointment visit at Hall Green.
The receptionist was efficient, clear and listened  well.
The doctor was all of the above and extremely professional and knowledgeable.
The practice is calm and clean with a super team of people who work extremely hard for us.
Thank you
GP surgery review: hall-green-health
Title: Great phone consultation
Rating: 3 out of 5
Visited: June 2022
A GP  from the surgery rang me and I must say that he is the most able Doctor I have spoken to in a very long time. if not one of our regular GP's then get him on board I will certainly ask for him again. He aswered my questions clearly did not discount what I asked or said and came up with sensible replies, and spoke to me quietly and clearly, explaining why and what I needed to do. Will follow his advice and consult with the surgery after one week of trying his suggestions.
GP surgery review: hall-green-health
Title: Excellent
Rating: 5 out of 5
Visited: May 2022
Sent an email this Morning (13 June) requesting appointment. I had an email returned within the hour confirming someone will contact me. Within half an hour practice Doctor Rang. 15 minute conversation sorted my Medical problem.
Excellent service thank you
GP surgery review: hall-green-health
Title: Making It hard for patients to receive care
Rating: 1 out of 5
Visited: May 2022
The surgery has made it extremely difficult for patients to get appointments via phone and have stopped patients from getting appointments from coming to surgery.On the phone the entire process has become complicated to say the least, however, you continue to take makes patients in determent of existing patients and putting the care they require at jeopardy.Also you try to push patients to other places to receive care instead of their own GP.This not nice at all.Also you have also stopped booking appointments online after 5.30 making difficult for patients especially those working and does not allow any flexibility.The changes that have happened take away the care element that patients need when they require medical attention.This is indeed very disturbing
GP surgery review: hall-green-health
Title: Difficult to register and also get through the phone
Rating: 3 out of 5
Visited: April 2022
Moved to Birmingham with my wife and baby and she is pregnant and need a GP before she can get a midwife appointment. It almost 2 weeks since they ask us to register online and they just ignore all our application. I phone them almost everyday telling them my wife needs a GP to be able to register maternity service in Birmingham but they just ignore us anytime we call them with no meaningful explanation. Not a good sign of relocating to Birmingham as it is so easy to register for a GP services in London from my experience.
GP surgery review: hall-green-health
Title: Even more annoying
Rating: 2 out of 5
Visited: April 2022
I was down for a phone consultation to get my medication reviewed on the 23/4, I was working on the day in question but had my mobile on loud all day, only to find when I got home on the afternoon they'd rang the home phone for some reason and no one was home. They didn't even bother to ring my mobile, which has been the way they've mainly always contacted me & when question about it this morning I've been fobbed off with " Discuss it when I have my appointment next month " I will have something to say when that appointment comes around
GP surgery review: hall-green-health
Title: Disappointed Appointment booking service
Rating: 2 out of 5
Visited: April 2022
I phoned surgery and waited for good 2 hours. On my turn receptionist argue a lot. Her way of questioning showed that I am lying about my condition. After another 45 mins of question answer session she gave me appointment for next week. And said if I need day-to-day appointment I should call at 8:30. 
Considering my condition I called the surgery today after 1 hour my turn comes. I explained her everything that what is the reason. After consulting the duty doctor she said they can’t give me appointment today as my appointment is booked next week. I requested them I need it today I will cancel the following appointment. She rudely denied and put down the phone without listening.I am so disappointed that For them my health is so cheap that they don’t even bothered to listen and give me appointment on same day.
GP surgery review: hall-green-health
Title: A Long Wait for an Appointment but a 5* service.
Rating: 5 out of 5
Visited: March 2022
I had an outstanding consultation at Hall Green Health today with one of the male Doctors. After being frustrated with a four week wait for my appointment I could not fault the service I received.
I attended with a list of 8 possible causes/concerns reflecting my symptoms and the Doctor initially 'sat back' and 'listened' to all my concerns. He then went through each concern individually with checks and examinations as appropriate. With an Xray and blood tests agreed I thanked him for his time, patience and most thorough approach & attention.
I still have reservations about waiting times for appointments at HGH but cannot fault the service!
I even complimented him on his unique hair style :)
GP surgery review: hillcrest-surgery
Title: Good practice
Rating: 4 out of 5
Visited: December 2022
Prompt to phone me back and deal with my problem 2hours later l was texed by chemist to collect my prescription over all very good service
GP surgery review: hillcrest-surgery
Title: Seen on time
Rating: 4 out of 5
Visited: November 2022
Appointment was seen on time. Doctor examined the problem and dealt with it very quickly and answered my questions clearly
GP surgery review: hillcrest-surgery
Title: Professional and friendly
Rating: 4 out of 5
Visited: November 2022
Smooth efficient service and reliable .

Everyone is friendly and they always explain procedures well .
GP surgery review: hillcrest-surgery
Title: Efficient service
Rating: 5 out of 5
Visited: November 2022
Called Friday morning for a telephone consultation got offered a face to face for the same day, receptionist was lovely doctor seen my daughter at her appointment time very lovely doctor
GP surgery review: hillcrest-surgery
Title: Professional Service
Rating: 4 out of 5
Visited: November 2022
I found making appointment and receiving advice and treatment very good.
Friendly and professional service .
GP surgery review: hillcrest-surgery
Title: Great practice
Rating: 4 out of 5
Visited: November 2022
It was easy to get an appointment and short wait time before the appointment. The appointment was also quick, the gp was very helpful
GP surgery review: hillcrest-surgery
Title: Needs improvement
Rating: 3 out of 5
Visited: November 2022
It's took 3 days to get to speak to GP about medication thank fully today's receptionist was really helpful to put on emergency list
GP surgery review: hillcrest-surgery
Title: Nurse Practitioner is excellent
Rating: 4 out of 5
Visited: June 2022
Your Review:  I have had several encounters with The nurse practitioner with my daughter and other family members and she is always brilliant, listening to our concerns and dealing with them effectively. She is an absolute credit to the profession.
GP surgery review: hillcrest-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
They are always very helpful and understanding.I have a disability.and they explain everything to me. They always have time for you
GP surgery review: hillcrest-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: March 2022
Always there to listen to what you want to say. Give more than one option. Refer you to the wright people that can help with your condition . Would find out helpful details.
GP surgery review: gps-healthcare
Title: GP practice
Rating: 4 out of 5
Visited: March 2023
Seen promptly and staff were very pleasant.  Parking is a big issue  fortunately my husband drove me but I wouldn't want to risk not being able to park  having driven myself
GP surgery review: gps-healthcare
Title: Appointment
Rating: 5 out of 5
Visited: February 2023
In these very difficult times, the NHS are doing an incredible job. Very friendly staff, Drs & Nurses & Paramedics that are kind and very helpful!
GP surgery review: gps-healthcare
Title: Prompt Service
Rating: 3 out of 5
Visited: February 2023
On this occasion I was seen quickly and prescribed treatment following a thorough examination. Perhaps seeing an Acute Paramedic is the way forward = time will tell .
GP surgery review: gps-healthcare
Title: Excellent response
Rating: 5 out of 5
Visited: January 2023
I was very pleased with the speed with which I was seen. From ringing for an appointment in the morning to seeing a member of the acute team in the afternoon to arranging my prescription at the pharmacy, everything was delta with efficiently. The member of the team was very clear in explaining what the problem was.