janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: jubilee-healthcare
Title: Outstanding care for my elderly mother
Rating: 5 out of 5
Visited: September 2022
Jubilee health centre, coventry.

(I am unable to state personal information but I hope you can recognise yourselves and know that we are grateful to you). 

Thank you to the teams at Westminster Road and Station Avenue for the excellent care you have been providing for my 89 year old mother. Mum has been with your practice for 20 years and care has always been of a very high standard. Recently (since March 2022) Mum has needed to use your services more frequently (3 times per week) – we have met with both nurses and most frequently (Health care assistant).  Appointments at the surgery could have been a challenge to arrange, especially due to Mum’s adult children transporting her; sometimes we muddled up the location or time of the appointment – all staff were always kind and patient with us all, seeing Mum even if we were late due to our confusion. Mum does not suffer because of her childrens’ failings!

Mum’s needs are diverse and complex as with many elderly people; mind and body are rapidly failing. Nevertheless Mum’s Gp. Dr.,  and the nursing team listen carefully to Mum: they have taken time to “know her” as an individual, they never dismiss a concern she expresses, they assess and treat her with enormous respect and compassion, her dignity is always respected and she is always taken seriously. She is given time to organise and express herself, as are we who accompany her; this is exceptional given the time and economic pressures we know you are under. The GP has driven forward onward referrals which nurses and administration staff have followed up if things have gone quiet.

Mum is a “Coventry Kid” - she survived a bomb landing just outside her house in Earlsdon removing the house front (1941) and has continued to be a “survivor”, a “fighter”. She is an amazing woman and it is a joy and privilege to witness this NHS team enabling her to feel as comfortable as possible despite the crippling era of austerity and the toll of Covid 19.  

Thank you all – you are a credit to the NHS and Mum’s generation who helped build it. We are very, very grateful.
GP surgery review: jubilee-healthcare
Title: Excellent Telephone Consultation
Rating: 5 out of 5
Visited: March 2022
Would like to compliment the surgery generally and the Nurse Practitioner especially.

I rang as I thought I thought I may have a sinus infection.

The call was answered promptly and the receptionist could not have been more helpful to ensure that I was attended to by the correct clinician as quickly as possible. He put my issue for a telephone appointment with the Nurse Practitioner and explained his reasoning.

When the Nurse Practitioner called back she gave me the time to explain the issue and was very knowledgeable on her treatment plan. I had full confidence in her plan, she issued a script that was then sent electronically to my pharmacy.

I could not fault this service and highlights that I was able to access this service and be treated efficiently (and well) over the telephone. As i was at work this really helped me today.

My best wishes to all the staff at the practice as you are doing an excellent job.

Kind Regards
GP surgery review: kensington-road-surgery
Title: Building poor but services great!
Rating: 4 out of 5
Visited: January 2024
It’s such a shame everywhere needs sprucing up because the healthcare at this place has improved no end over the past 6 months with all the new staff and Gp’s and the man on receprion is lovely and helpfull
GP surgery review: kensington-road-surgery
Title: Empathy and professionalism
Rating: 5 out of 5
Visited: January 2024
Practice has some new colleagues that have transformed the patient care. The new receptionists are excellent, efficient and very effective. The new nursing staff are very knowledgeable, supportive and empathetic to your needs. 
The practice as a whole has always been excellent, however the recent changes have been for the better and really making the experience more efficient and enjoyable.
GP surgery review: kensington-road-surgery
Title: Care and compassion
Rating: 4 out of 5
Visited: December 2023
Things have certainly improved at the practice since a certain Doctor has arrived.  Phone calls are answered quicker and the attitude of the reception staff is more positive and helpful. 
Just before Christmas we as a family lost a close member of our family and the care and compassion shown to us by several members of the team but especially to the Practice Director.  Thank you for being you.
GP surgery review: kensington-road-surgery
Title: Big improvements noticed
Rating: 4 out of 5
Visited: December 2023
I just wanted to say how much of an improvement I’ve seen within the practice. It’s so much easier to get through on the phone and the staff are always really lovely and helpful now. The new chap on the front desk is lovely and the Acp I’ve seen is just wonderful. I felt like she’d read up on me and had time for me when I saw her today. Great addition
GP surgery review: kensington-road-surgery
Title: Greatly improved and loved practice
Rating: 4 out of 5
Visited: October 2023
I joined the practice in 1976, and it has seen my self and my family through the joys and troubles of life. The last few years have been bumpy for the practice and it has saddened me to see it going through such a turbulent time. Last week I visited the practice and was heartened to see such a visible change. From the reception to the doctors surgery it felt better. Booking my appointment was easy the appointment was confirmed by text, the waiting area felt more organised. The new doctor was lovely and it was so reassuring to know he was a permanent member of the team. I’ve had more communication from the surgery booking my blood test review without me even contacting them. I feel reassured that the tide is changing and the practice will return to the friendly reliable service it always was. Kensington road surgery has always served its community  well because of its personal approach to its patients, it’s wonderful  to see it retaining that approach but embracing more efficient and effective methods of delivery. I look forward to future  developments and more improvements.
GP surgery review: kensington-road-surgery
Title: Appointment issue
Rating: 1 out of 5
Visited: August 2023
Despite ringing for the last 5 days and spending hours on the phone waiting to talk to a receptionist unable to book an appointment I call at 8.30 and by the time I get through all appointments have gone. Told to queue outside at 8.30 - great if you're well enough but I have mobility issues and can't do this! Have been with the practice a long time and have never known it as bad as this!
GP surgery review: kensington-road-surgery
Title: Poor service
Rating: 1 out of 5
Visited: July 2023
In the past 6 months we have experineces very poor service from the pratice. We have not been informed of test request from the hospital ( last week we have been notified of an test request on 25 may from children outpatience - 2 months late) not provided with appropriate container for the test, denied the possibility find alternative solutions.  The staff is not friendly and communication is poor
GP surgery review: kensington-road-surgery
Title: Not good
Rating: 1 out of 5
Visited: July 2023
Rang the surgery 2 days running, number 16 in the queue, get to the top of the queue no appointments. Told reception my urgent issue to be told nothing available go to the walk in centre. Tried to book a future appointment was told no we don’t book in advance. Really gone down hill disgraceful
GP surgery review: kensington-road-surgery
Title: Great members of staff
Rating: 5 out of 5
Visited: June 2023
The staff at Kensington Road surgery have helped me to resolve a problem with my medication. Thank you
GP surgery review: kensington-road-surgery
Title: Lovely practice
Rating: 5 out of 5
Visited: June 2023
Went to the surgery this week. Was amazed to find appointments available. Was seen by lovely Paramedic. Really happy with the service.
GP surgery review: limbrick-wood-surgery
Title: Great support from all.
Rating: 5 out of 5
Visited: October 2023
Tha past few months have been very difficult for me. Whenever I have phoned, the reception staff have been very supportive and helpful, directing me to the right people. I have seen a couple of the new, trainee doctors who have been very thorough and super helpful. This has resulted in the discovery of a health issue that can now be dealt with.
I would most definitely recommend this surgery to people.
GP surgery review: woodside-medical-centre
Title: 'Poor communication system'
Rating: 1 out of 5
Visited: December 2023
I am a medical secretary working in a Hospital in the NHS. I had an urgent query regarding a patient and I had to wait in a queue with 30 people in. I waited for over an hour and was still 20 in the queue. I had to hung up as we do not have the time or luxury to wait in a queue for 2 to 3 hours and cannot block our phone lines in case other patients need us. This is unacceptable. We are so busy ourselves. Why should we wait for 2 hours just to get in touch with them. They need to do something about this. They should provide hospitals with an email address or alternative numbers.
GP surgery review: woodside-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: October 2023
Just phoned to book an appointment. Link sent to my phone immediately and once I’d booked the confirmation arrived promptly. Good choice of times and days. Thank you
GP surgery review: woodside-medical-centre
Title: Appointments
Rating: 3 out of 5
Visited: August 2023
How many times have booked an appointment for a simple injection - even arriving 10 minutes early - I am still left waiting only to be told that my injections have run out
Surely someone could have texted me to say they do not have a prescribed injection 
Very poor communication
GP surgery review: woodside-medical-centre
Title: Unhelpful
Rating: 2 out of 5
Visited: July 2023
I rang to request a blood form as advised by lipid clinic,  receptionist refused to ask GP for blood test as letter omitted to say one was needed, essentially saying I was making it up so would have to waste a GP appt to discuss. An appt wasn’t necessary but receptionist wasn’t even prepared to ask GP. Such a waste of everybody’s time for something so simple
GP surgery review: woodside-medical-centre
Title: Outstanding care
Rating: 5 out of 5
Visited: April 2023
In my opinion Woodside is an exceptional practice. I am lucky enough not to have to bother the Drs much, but in the last month I have outstanding care.I had a telephone call with a male dr who didn’t rush me and was sympathetic and caring. Then unfortunately I mislaid my meds and as I was going on holiday telephoned reception and was greeted with a very helpful receptionist called Mary, who was empathetic and helpful. The duty Dr kindly issued me a script all within 1 hour.I know how busy all the staff are and appreciated the care and kindness. 
Well done Woodside
GP surgery review: woodside-medical-centre
Title: I am personally happy with this Surgery
Rating: 4 out of 5
Visited: April 2023
I have had no bad issues with the surgery only good ones every Doctor i have seen has been professional and very nice the Reception people have been helpful as well, all in all my treatments have be good so thank you very much to the caring doctor's
GP surgery review: woodside-medical-centre
Title: Concerns over new receptionist
Rating: 1 out of 5
Visited: April 2023
Unfortunately, the new receptionist miscommunicated information and mislead me to think that I would receive a doctor’s call back; this happened even though I called again and asked for a confirmation as I was still waiting for doctor’s call. This happened even though the receptionist knew that my daughter was waiting in pain and will still have to wait for the next 24hrs for an appointment. It would be much appreciated if the receptionist are clear with how they communicate the information and mislead patients.
GP surgery review: woodside-medical-centre
Title: terrible
Rating: 1 out of 5
Visited: February 2023
been calling 8am all week just get a message to busy try later. finally got a call back at 11am to be told too later call again tomorrow . all i wont is to talk to a doctor about my son but cannot be done . no help from reception. ask to speak to a manger but no one there. zero interest in helping . cant get an appointment cannot book a call back . very poor service and no interest . when asked what i can told nothing can be done
GP surgery review: woodside-medical-centre
Title: A joke
Rating: 1 out of 5
Visited: February 2023
Getting an apportionment at Woodside medical centre is a joke took in an hour and half to get through and then said phone back tomorrow at 8

The same thing will properly happen again tomorrow, so gave up!!!!
GP surgery review: woodside-medical-centre
Title: incompetence
Rating: 2 out of 5
Visited: December 2022
my daughter had an appointment for the nasal flu vaccine for weeks, we received a reminder txt which was fine, my daughter went to the centre and was told that they hadn't got any flu vaccine to give her and what they did have was out of date and the Nurse hadn't turned up. when i rang to ask why all this had happened, i was told " all i can do is apologies"
this is a disgrace, call yourself a doctors, when you don't even know what you have available or what's in date, it doesn't instill confidence in the practice or the staff. I am absolutely fuming about this treatment. I asked had more been ordered and the answer was yes but it wont arrive until the new year now, what another joke.....it makes me wonder why we have practices, it takes you ages to get an appointment when you do actually need one and then when you do get one they don't have the medics to administer. what an absolute joke of a practice and the staff well what can i say.....i am at a loss for words...
this practice needs to be looked in to.....
GP surgery review: longford-primary-care-centre
Title: Cannot see the doctor
Rating: 1 out of 5
Visited: May 2022
Can never get to see or even speak to a doctor - constantly advised to go to the walk in centre ! Was due to have a call from the doctor after 3pm today - doctor called once at 14.22 and I missed the call as I'm working (cleared my diary from 3pm to be able to take the call I was told would be after 3pm).Been on hold now for 25 mins trying to get through and had to give up as I'm working and literally called back within 1 minute of the missed call - absolute joke and after approx 20 years at this surgery 100% looking to move as no where else can be as bad as this
GP surgery review: park-house
Title: excellent
Rating: 5 out of 5
Visited: April 2023
every time i have attended the practise the whole staff are excellent     helpfull and profesional and nothing is too much trouble this goes for the doctors and nurses
GP surgery review: park-house
Title: Awful Service
Rating: 1 out of 5
Visited: February 2023
I have been with this practise for over fifty years and it's means nothing. You are treated with contempt by a particular receptionist who is rude and  who thinks she's a doctor.! The others try their best. I have now left the surgery which is the best thing I have ever done. Iam now treated and listened to with respect. I would not recommend this practise if you have serious medical issues as you will be fobbed off like myself. Awful communication.
GP surgery review: phoenix-family-care
Title: Bad Experience
Rating: 1 out of 5
Visited: August 2023
I needed a prescription so badly. so I have been calling the GP and since morning, the receptionist kept telling me to call back. which I did until 5pm in the evening. On my last call with this receptionist, she was so rude, and eventually hanged me up. I had never felt so insulted by anyone like this. I decided not to call her again as she told me earlier that no text message will be sent to me unless I call to find out. So I called my midwife for the prescriptions.
GP surgery review: phoenix-family-care
Title: Excellent treatment
Rating: 5 out of 5
Visited: August 2023
Have always been treated well by all staff members over many years. Reception, Nurses and Doctors included. At times they helped at short notice, so I am grateful for the service I have received.
GP surgery review: phoenix-family-care
Title: Poor booking process and system
Rating: 1 out of 5
Visited: May 2023
Tried to book an appointment this morning; despite being sent a text by the practise yesterday. Called at 08.00, took 3 attempts to connect with system, once connected was 30th in the queue. Call answered at 08.35-no appointments left. Told to call again tomorrow. It is extremely frustrating and illogical to text me to tell me to book an appointment-if your staff have the time to compose and send a text it would make perfect sense to provide a provisional booking at the same time. We would all much less stressed and frustrated if this actually occurred.
GP surgery review: phoenix-family-care
Title: Very considerate
Rating: 5 out of 5
Visited: March 2023
I saw a doctor and a nurse.    Both were very kind and thorough and listened carefully. which was greatly appreciated.
GP surgery review: phoenix-family-care
Title: Car crash of a surgery
Rating: 1 out of 5
Visited: March 2023
Seems to be one rule for one and another rule for others. Practically impossible to get an appointment and impossible to see the same Dr for a follow up. The booking process seems to change every time you call up. If you don’t get cut off after 15 mins on hold that is. I’ve been told I need to discuss some test result with a Dr (worrying I know) but I can’t see that dr for at least 6 weeks. The place is a mess and I think everyone agrees after reading these reviews.
GP surgery review: phoenix-family-care
Title: Good Service
Rating: 4 out of 5
Visited: March 2023
Have thankfully had no need since the pandemic to see or contact the surgery but was recently invited by text message for health check and the whole process was smooth and efficient. Telephone answered within a very reasonable time & appointment given for the following week. Tests completed with results back within a week and follow up appointments timely & were also hassle free to obtain. Very pleased with the service I received.
GP surgery review: phoenix-family-care
Title: Dreadful
Rating: 1 out of 5
Visited: February 2023
Dr was ok but getting past the reception is a nightmare . Can’t they be sacked if I was this rude to people I would have fired . Some people are sick and may be having mental problems cos of not getting medication correct . They seem to want people just to go away or call back 8 the next day knowing full well that there are no appointments they seem to think it’s funny . They say they won’t tolerate rude behaviour but it’s ok for them to be rude to you . They even closed the hatch one one lady who was clearly distressed . Family care ! It’s a joke !
GP surgery review: phoenix-family-care
Title: Great healthcare assistant, nurses and GPs
Rating: 5 out of 5
Visited: January 2023
Great healthcare assistant, nurses and GPs. But GPs in general need a better appointment system, maybe like an online booking service. If you don’t call at 8am sharp you run out of appointment slots instantly.
GP surgery review: phoenix-family-care
Title: No consisting with rules
Rating: 2 out of 5
Visited: January 2023
This practice continue to ask patients to wear masks while waiting. I don’t have a problem with this at all. However the staff (largely receptionists who ask you to ensure you’re wearing a mask) are sitting at their desks without any face coverings. 

If face masks are still required this should apply to everyone. And particularly those instructing others to wear theirs.
GP surgery review: phoenix-family-care
Title: Excellent service
Rating: 4 out of 5
Visited: January 2023
I phoned fir an appointment with the nurse and explained my issue. The following morning  I received a call from reception saying that a doctors appt was more appropriate. Saw the doctor on the same day and she was kind, non judgemental and supportive . I felt very confident in her approach. First class service
GP surgery review: stoke-aldermoor-med-ctre
Title: Painful experience.
Rating: 3 out of 5
Visited: October 2023
On Friday 27/10/23 I was asked to attend the surgery at 13:40. That journey alone is enough to cause me discomfort. The Doctor made arrangements for me to attend M I U at Coventry University Hospital. I was asked to return a C P A P machine at the same time, which entailed a trip back home first (which foolishly I did). The Doctors know I struggle with access to & from my property & in & out of taxies.
All in all I was out for about 8 hours & exhausted. During Friday night I was woken up about 4 times with severe pains & cramps in my legs. 1 time my right knee had almost locked in place (very painful) my left knee was throbbing & painful & my ankles are still very swollen & aching more than usual.
I have been invited to return to the surgery on Monday 31st for a shingles vaccination, which, due the above, I won't be accepting.
Whilst I agree with most of the previous reviews & comments, I totally disagree with being asked to leave a review.
Why?
A: Doctors have our physical, mental & (literally) our lives in their hands. No-one (except for possibly me) is going to give a bad review. That is gross manipulation of the facts & that (in my opinion) shouldn't be happening.
That being said, except for the above, everyone at the surgery, looks after you very well (& for that I would give them 5*). A certain Doctor's attitude on the telephone (on the other hand) leaves a lot to be desired
GP surgery review: stoke-aldermoor-med-ctre
Title: Excellent service
Rating: 4 out of 5
Visited: August 2023
I was feeling pretty poorly on 22nd. I phoned the medical centre at 8.30 and was given a telephone consultation. The doctor decided he needed to see me in person and asked me to come to surgery at twelve o’clock. I was diagnosed, within four hours of requesting help. Exemplary service
GP surgery review: stoke-aldermoor-med-ctre
Title: very positive experience
Rating: 5 out of 5
Visited: August 2022
My experience with the surgery and doctor was extremely positive. I was made to feel comfortable and I felt the my concerns were listened to and resolved with a lot of consideration. Highly recommended!
GP surgery review: stoke-aldermoor-med-ctre
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
All the staff are very helpful and the Doctor's  provide an excellent and understanding approach to you concerns.
GP surgery review: stoke-aldermoor-med-ctre
Title: very good  practice
Rating: 5 out of 5
Visited: August 2022
Dr Aggarwal has been a very helpful doctor, he goes the extra mile to resolve any health issues I may have. He has been my doctor for a number of years, he has been a professional, caring and friendly doctor. I would him recommend him to anyone who was looking for a good doctor.
GP surgery review: stoke-aldermoor-med-ctre
Title: One of the Most caring GP Doctors
Rating: 5 out of 5
Visited: August 2022
Dr Aggarwal is amazing! He walks the extra mile to provide his patients with treatment and care. Very few Doctors can match upto his extensive clinical knowledge and acumen. He matches this with a personal care, calls patients to ensure their welfare and follows up their onward referrals to the hospital meticulously. He is very well respected by the Consultants in the hospital and they value his input and referrals.
Despite all his achievements he constantly updates his encyclopaedic knowledge constantly making sure his patients receive Top Notch care.
He truly is an inspiration for all the younger generation of aspiring Doctors
GP surgery review: stoke-aldermoor-med-ctre
Title: Caring GP
Rating: 5 out of 5
Visited: July 2022
Dr Aggarwal is a knowledgeable and very caring doctor. He is always working in the best interest of his patients. He has a kind personality and will go beyond the call of duty to help his patients. My family is very lucky to have him looking after us.