janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: st-heliers-medical-practice
Title: A GP practice with a Wow factor
Rating: 5 out of 5
Visited: December 2022
We registered with St Heliers in Oct 2022. Wow we are so pleased we did. Our experience includes super friendly staff, a customer friendly telephone system that works, but it’s when you  need to call the practice that you appreciate how effective the system is. I called at 11am, I was transferred to a senior Doctor who listened and determined a face to face consultation was required. I was given an appointment for 3.20pm the same day. The Doctor listened, recommended up to date medication and together we agreed an action plan. Wow I am so impressed, happy staff, excellent systems, so patient friendly. Thank you.
GP surgery review: st-heliers-medical-practice
Title: Brilliant care throughout
Rating: 5 out of 5
Visited: November 2022
Thus practice is outstanding. You are spoken to by a doctor and, if necessary, seen on the day you ring. Everyone is courteous and caring. You cannot wish fir a better service.  Thank you
GP surgery review: st-heliers-medical-practice
Title: Things have slipped
Rating: 2 out of 5
Visited: November 2022
Throughout the pandemic I couldn’t sing your praises enough. Never struggled getting a appointment, these were all very phone in the first instance then called in if needed. The voice message at the beginning of the call explained it didn’t matter what time during either session you rang you would be seen to. 

Now I have rang every day last week and every day this week trying and trying to get an appointment and I’m getting nowhere. You’re in a ridiculously long queue first thing in the morning by which point apparently all appointments are gone. 

Go back to the telephone triage and help system because this is dangerous and ineffective.
GP surgery review: st-heliers-medical-practice
Title: High praise for this surgery
Rating: 5 out of 5
Visited: July 2022
I have recently joined the practice as a patient and have been delighted with my experiences so far. From registration process through to sorting out medication and booking appointments, the process has been very straightforward. Staff are very friendly and   go the extra mile to be supportive. It is a difficult time for our health care system but this practice has shown me what is great about the NHS. Thank you everyone!
GP surgery review: st-heliers-medical-practice
Title: Great idea but needs tweaking
Rating: 4 out of 5
Visited: June 2022
I love the fact you have a telephone call rather than a face to face, then if required a visit to the doctors. Most of the time I only need to talk to a doctor as it's to do with mental health or its something I need assistance with, and a phone call is all that's needed. Save me time getting baby sitters and the doctors time as its a quick chat rather than a sit down meeting. The only thing I hate with a passion is the way you have to call reception to be but through to clinical support then get an appointment. This sometimes has taken me over an hour on hold, with a newborn and a 2 year old this can get very stressful. It's also very unneeded as I and many other people who are with the doctors either has patient access or the NHS app. Pre COVID you could book appointments online which was perfect. Now all I can book is a smear test. All the system needs to become a 5* from me and more than likely many other patients is access to book a telephone consultation via the apps available, because to be honest isn't that one of the reasons it was designed. I must say that every doctor I have seen during both my pregnancies and for just general health issues have been amazing, it's just the arrangement to how you get to speak to a doctor I have issues with.
GP surgery review: wychall-lane-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
In the last 11 months I had numerous visits to see the doctors and nursing staff at this practice. The care I got was outstanding from being able to get an appointment with the receptionist, the professionalism and right medical care needed on my journey too recovery I'm very greaful.
GP surgery review: wychall-lane-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: October 2023
Spoke to extremely helpful receptionist, sorted me out was not a problem,, saw a doctor 1hour later ,, the doctor was very professional, and easy to coumincate with excellent treatment plan ! I without any question recommend your surgery !
GP surgery review: wychall-lane-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: September 2023
my current treatment involves me having to see the nursing staff at the practice. I have always found them to be friendly and approachable, if I've had a question, and my appointed time has always been met. This is not a reflection on the practice, but I truly believe the medical staff of the uk are hugely undervalued by the government. it's all very well standing on doorsteps and applauding during covid, but to truly appreciate the valuable work that they do, is to pay them what they are worth. In conclusion, i have always been treated fairly at this practice, whether its medical or reception staff I am dealing with. keep it up!
GP surgery review: wychall-lane-surgery
Title: None caring desk staff, impossible to get an appointment
Rating: 5 out of 5
Visited: September 2023
It's impossible to get an appointment at this surgery. You call the number bang on 8am, you either get put in a queue, or you can't through. If you do get put in a queue you wait and wait and wait, you get to number 1 and then the line just goes dead. 
You try going to reception but they refuse to book you appointments at reception and refer you to the phone line or their website via the VConsult option. You come home, you go to their website and vConsult says it's offline now (at 2pm pm Monday)
I''ve been trying to get an appointment now for 2 weeks without any luck.
GP surgery review: wychall-lane-surgery
Title: Great Doctor
Rating: 3 out of 5
Visited: July 2023
I was asked to attend the surgery this morning to discuss my COPD results. I spoke with a really professional young  Doctor , who explained my positive results, and how they arrived at the results they did . I also asked the Doctor another totally different question, to which he answered it without a problem. 
It is just a pity he won’t be at the surgery on a permanent basis. 
He was caring , very professional, prepared to listen and explain in detail, without trying to get you out of the door asap. Many thanks again to the Doctor concerned.
GP surgery review: wychall-lane-surgery
Title: Health Check with nurse
Rating: 5 out of 5
Visited: July 2023
Review:  I was invited to a health check with the practice nurse. She was so kind and caring. She explained everything she was doing and answered all my questions. I felt confident in her practice and I would have no issues in recommending her to anyone.
GP surgery review: wychall-lane-surgery
Title: Thank you for looking after my mother
Rating: 5 out of 5
Visited: May 2023
My mother became seriously unwell with sepsis +/- meningitis when we were abroad. I completed an online form asking for a GP review upon our return as was contacted the same day by a receptionist who had triaged the form and understood the importance of my mother’s condition. We were offered an appointment at the local hub but preferred to see a Gp at the surgery for continuity and expertise, and this was accommodated. My mother was assessed with respect and courtesy by the dr, and I was really pleased at how thorough they were, including arrangement of tests and follow up with them. We are both really grateful for the care my mother has received from Wychall Lane - thank you most kindly
GP surgery review: wychall-lane-surgery
Title: Incompetent
Rating: 1 out of 5
Visited: May 2023
I was told a referal had been made to the woman’s hospital and waiting patiently for an appointment recently found out the referal wasn’t done I feel very let down by these drs which I had been a patient for over 25 years thankfully I have now moved elsewhere and now having to wait another 6 months or more due to this surgeries incompetence
GP surgery review: wychall-lane-surgery
Title: Excellent practise
Rating: 5 out of 5
Visited: April 2023
I had an excellent consultation with the woman doctor. She listened and was very kind & knowledgeable. I felt very well looked after. My partner and I have been with this surgery for decades. All the staff from the receptionist, nurses to the doctors are amazing. They are empathetic, extremely helpful and reassuring. We feel very fortunate to have such a great practice. Unfortunately we realise they are under enormous pressure yet somehow they still deliver a wonderful standard of care. Thank you to all the staff for everything you have done for us. We are so grateful.
GP surgery review: wychall-lane-surgery
Title: Medication line
Rating: 5 out of 5
Visited: April 2023
The lady from the medication line is so caring and nice, no matter what I call for she is always there to help, when I call I have confidence that she will do anything within her power to help me, after losing faith in the practice, she makes me trust them again as I know there is help, she’s so accepting over the phone, and will explain everything to you in a way you will understand.
I want to thank her for all the help she has given me, and given me faith in getting help again
GP surgery review: hall-green-health
Title: Uncaring
Rating: 3 out of 5
Visited: November 2023
I had a heart by pass surgery. On discharge from hospital I was given a large amount of new medication (I am diabetic and on other medicines). On the 2nd day of my discharge, I requested a home visit by a professional,  to explain my meds to me. Some of the replies, I got are frankly stupid and disturbing from a GP practice :  a) bring your meds for a face to face at the surgery. Oh yh ? After a heart surgery  ? 
B) we can only explain the meds over the phone.  Oh yes. Amazing response to a patient just after major surgery.  
C) sorry we can't do anything else, you can call 111. 
This practice believes that all its customers are quite clever, and all can understand a huge amount of medical info over the phone. Shocking assumptions !! Suppose the patient misunderstands the phone info ? (Education, language, cultural obstacles ??. Clearly, the practice has not included all these obstacles)
It is clear that the practice has no capacity to handle such major issues. Profit making from medical assistance, has eroded capacity to assist its patients.  
Useless staff training has made the practice response a danger to its patients. Obviously, training is needed to provide a more intelligent response (because they are dealing with persons who need medical assistance (i.e. not a retail store)
GP surgery review: hall-green-health
Title: worst experience
Rating: 1 out of 5
Visited: October 2023
one of the worst surgeries in england where doctors deal with appointments throught a text message instead of calling/seeing the patients absolutely apalling
the doctor literally took a month just to solve my one problem !
GP surgery review: hall-green-health
Title: Repeat prescription
Rating: 1 out of 5
Visited: September 2023
My husband handed in a repeat request on Monday. It was physically handed in and was from the back of ongoing scripts and in an envelope clearly marked with several methods of contacting us. This was not sent to the chemist by Friday of that week. Monday to Friday and still not sent. My husband has heart failure and is reliant on these drugs. Why, when you say 48-72 hours does it take more than five working days and it’s still not done? If we request early we are told it is too early so what is the answer???? Tell me!!!!!!
GP surgery review: hall-green-health
Title: Horrendous
Rating: 1 out of 5
Visited: August 2023
Can’t book a health review at surgery, they won’t give my inhalers until I have one.  Gp texted me to book an appointment regarding 3 year issue of migraines. Can’t book until I go online to 2 different websites that don’t allow you to book emergency appointments. Website says I need an emergency appointment. Surgery won’t allow to book at their site. Phones always engaged. 
They change their policies regular but don’t inform reception staff. No one here knows where to send patients so they send you wherever they want. 
I am waiting for 2 hours to have a blood test and yet I still have around 15 ppl ahead of me. 
This is just my experience today. 
Previous experiences include testing positive to coeliac disease and gp not telling me until a year later when I tested positive again. Lots and lots more negatives. Now time to change gp
GP surgery review: hall-green-health
Title: Just terrible
Rating: 1 out of 5
Visited: July 2023
Every single time… it’s a nightmare to call and when you do they say no appointments and call back…. This time on this rubbish new online thing… ‘doctor said you need to be seen face to face but….. no appointment for 2 to 3 weeks’ but wait for it… rather than book that I get ‘so please call back in a few weeks so we can book you in’…. Like there will be appointments then, I seriously worry about the well-being of our vulnerable and elderly but also those who aren’t yet but will be if they don’t address the medical issue they have. I seriously think this surgery has problems which will at some point cause deaths…. Staff are numb to poor service so all you get is ‘computer says no’… someone needs to intervene and press the stop/resets button and get stuck in as currently (and last few years) it’s been literally horrendous…. So sorry to write this… sure I’ll get a ‘please contact me to discuss’ but never want to hear….
GP surgery review: hall-green-health
Title: Great pain
Rating: 1 out of 5
Visited: June 2023
Amina is not working and I'm in severe pain so I can't get medical help. They don't reply to several emails. Help!
GP surgery review: hall-green-health
Title: Always excellent
Rating: 5 out of 5
Visited: June 2023
I cannot fault my GP practice Hall Green Health. All staff are polite and courteous.  Always call me back.  Appointments go to plan as you would expect.
GP surgery review: hall-green-health
Title: Incorrect information
Rating: 3 out of 5
Visited: May 2023
Arrived for appointment early. Booked in on screen which stated ‘waiting area 3’ downstairs. Appointment was 9am, I checked with reception at 9.15am as appointment was late only to be informed that GP had been calling for us in location 4 which was upstairs
GP surgery review: hall-green-health
Title: Well organised
Rating: 5 out of 5
Visited: May 2023
Just wanted to say that I’ve consistently been having really good experiences with Hall Green Health since using the Anima service to request an appointment.  At first I found it quite onerous to fill it all in but it’s clear the more detail you give the quicker they can either offer you an appointment or point you in the right direction
GP surgery review: hall-green-health
Title: Fabulous service new Anima request appointment system
Rating: 5 out of 5
Visited: April 2023
HGH have proved again what an exceptional Surgery they are.
The staff and Doctors work well as a co ordinated team to get an appointment for you stress free.
Today I used the new Anima appointment request online service, I completed it with ease and appreciated the prompt at each stage for relevant information.
15 mins after submitting it I received a phone call to offer me a GP appointment in approx 1.5hrs time, F2F and followed up with a text confirmation.
I was impressed at the speed and also at the appointment offered so quickly - mine was for a painful accidental injury whilst not a medical emergency or anything exciting it was a concern for me and to get this response was impressive.
I visit regularly and notice the improvements HGH are continuing to make, eg the health booths for BP etc and today I was pleased to see 2 receptionists and 1 staff walking around for queries - I was concerned I might have been waiting in wrong area.
The Security man is helpful and reassuring it feels like “normal” again at long last which gives me confidence for future plans.
Well done Hall Green Health, you are all appreciated.
GP surgery review: northbrook-health-centre
Title: Great Response
Rating: 4 out of 5
Visited: January 2024
A big thank you to the surgery team (Booking receptionist, Manager & Doctor) for their professional, prompt and reassuring phone call/advice when it was needed.
GP surgery review: northbrook-health-centre
Title: Not as good as it can be
Rating: 2 out of 5
Visited: December 2023
Certain GPs are constantly running behind & nit just 5/10 minutes often 20-30 mins.
Some GP's are often unfriendly, rude & fob you off without doing asking any relevant questions then prescribe anti bionics telling you to come back in a week if no better any worse.
I checked in for my sons appointment today, 20.mins after appointment I went to check that the machine had booked us in.
Whilst waiting foe the receptionist to finish on the call my husband forwarded me a text he'd received stating 'appointment cancelled due to us being a nos show'.
Managed to get in to see GP but was rushed in/put without any close inspection of the area for concern. GP was quite abrupt like we were being a inconvenience.
Awful experience & no confidence in the treatment received so will be going for a second opinion.
GP surgery review: northbrook-health-centre
Title: Can’t get appointments
Rating: 1 out of 5
Visited: October 2023
Online booking opens at 8:30. Despite being online at that time, there were no appointments by 8:31. You try to ring and after half an hr get an automated message saying no appointments. 
I don’t have understand why they can’t allow “future bookings”, not everything is urgent as has to be booked for the same day.
GP surgery review: northbrook-health-centre
Title: unable to make appt
Rating: 2 out of 5
Visited: July 2023
unable to make an appt on line or by phone, spoke to helpful receptionist who suggested I could visit to newly opened Urgent Minor illnesses Unit at Solihull Hospital. Thought this a fantastic service, examined by Doctor who said I need a referral to ENT Fast Pathway service to be seen within 2 weeks, and he wrote to GP the same day as he could not do the referral himself, only via GP. Called into surgery to check they had received letter. only to be told I need to make a GP appt. What is the point?? I could be dead by then.
GP surgery review: northbrook-health-centre
Title: Dreadful Availability
Rating: 1 out of 5
Visited: April 2023
This practice opens its diary at 8:30 on a weekday for appointments taken for that day only.  No one answers the phone, you go into a queue and are later told there are no appointments available.  You are also told you can book an appointment online but I have unable to see how this can be done.  This practice is effectively closed to its patients and should be declared non-compliant and reopened under new management.
GP surgery review: northbrook-health-centre
Title: poor practice
Rating: 2 out of 5
Visited: April 2023
Impossible to get a doctors appointment, but you can get a flu jab anytime. Phone at 08:30( when the lines open) and get answered 45minutes later to be told no appointments.
GP surgery review: northbrook-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: February 2023
I have recently joined the practice and have been impressed with the excellent patient care shown. I needed to book a fasting blood test rang the surgery and a delightful receptionist called back, the test was booked and carried out by a very professional, welcoming phlebotomist within a week of contacting the surgery. I am so pleased to be a patient at this practice.
GP surgery review: northbrook-health-centre
Title: great practice
Rating: 5 out of 5
Visited: January 2023
i had taken my last tablet of sertraline and was getting very anxious as i had run out,i needn't have worried as some were delivered the very next day thank you for your amazing service to all staff at northbrook i am extremely grateful xx
GP surgery review: northbrook-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I rang on Tuesday and got a same day appointment to see a doctor. She arranged blood tests and ECG on Thursday with a practice nurse, and requested a chest X-ray. Wednesday I had a call from the hospital for an X-ray on Sunday. I had a text Friday morning re my blood test results! I have been with this practice for nearly 60 years and all the doctors, pharmacists and other staff have been very helpful and get things done in a timely fashion.
GP surgery review: northbrook-health-centre
Title: good practice, but unhelpful receptionist
Rating: 3 out of 5
Visited: October 2022
I rang to ask when I might be having my Covid/flu jabs as other much younger people were having theirs and I had heard nothing.  I had previously been told I could have mine in October.  After half an hour's wait on the phone line I was told the surgery had no Covid vaccines available and did not know when they might have any.  They told me if I wanted one I would have to go into Birmingham, even though I live in Solihull. ( I think my chances of catching Covid would be greatly increased by having to get on a bus and travel miles into Birmingham!)  The earliest date I could have my flu jab was two weeks away, while the cases of flu are rapidly increasing.  The receptionist's attitude seemed uncaring to me.  In desperation I went into another local surgery to ask if they had any vaccinations available.  Their receptionist, on the other hand, couldn't have been more helpful and pleasant.  They were amazed that I had been told to go to Birmingham.  Although they could not offer me a vaccination, they suggested I could get one the next day at Solihull's Mell Square walk-in centre.  The receptionist even rang them on my behalf to check the times!  So I will have both jabs together, and have only one day to wait.  Why couldn't Northbrook's receptionist simply have told me that?  I could have been spared hours of stress and misery.  If they didn't know about it, they should have.  A very unimpressive way of dealing with elderly patients.  As a result, I shall be changing to a new practice.  Perhaps some further training is required in this department as I have often found certain receptionists bossy and unhelpful, although others have been good.  But this was the last straw, and I feel trust has been lost.
GP surgery review: swanswell-medical-centre
Title: Amazing service
Rating: 5 out of 5
Visited: November 2023
I booked 2 appointments and was seen on the same day.  Receptionists were extremely helpful and the GP was very kind and considerate and listened to me and put together a plan.  Cannot fault the service I received. Thank you.
GP surgery review: swanswell-medical-centre
Title: Bordering on negligent
Rating: 1 out of 5
Visited: April 2023
I called up for an appointment for my 3 week old baby having only seen a midwife and feeling fobbed off by them and still concerned. The GP did not offer a face to face appointment, simply a phone consultation. Fobbed me off again. I was seen by a senior midwife the day after and the baby was taken to A&E by ambulance. It is policy in the NHS for GPs to see infants this young face to face and I know now to demand more for my child. Appalling service. 

I can’t even book in her jabs or 6 week check as they need a “secretary” to look at paperwork and contact parents. It’s very poor and means we are waiting around and are expected to be able to drop everything when the secretary can be bothered to do their jobs. 

It shouldn’t be this hard to get basic levels of care for a newborn baby.