janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hawes-lane-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: May 2023
Can't get an appointment for months. Eventually they give me one for two weeks time.  Appointment on day chased twice as should have been am but no one called.   Advised doctor changed to pm but I wasn't notified.   Advised will be calling soon.  No call I ring after an hour to be told the doctor has called me I've must have had no signal.   Absolute joke i had phone by my side all day with full signal whilst at work waiting for the call nothing received.   I advised I would provide my call logs to prove no call received.   Said left voicemail I have no voicemail.   Advised can rebook in for two weeks time I asked for it to be escalated to Manager she said she in meeting ill call you back.  Called back offered appointment for week and a half nothing they could do.  Advised go walk in or ring 111 Advised them if I do this they will refer me back to gp as they had done on previous visits.   So your supposed to suffer for longer because they ring the incorrect number.   I get this can happen someone rings the incorect number but why not try again and at least offer another earlier appointment.   Told to check online for availability appointments but there never is any.  Advised I've rung everyday before getting this one but never anything left despite calling as soon as they open.  So complaints process is speak to the manager but you can't get hold of them and no where to leave a review or contact on their website. 
Can't believe how bad this surgery has got.  Used to be able to get an appointment even calling on day but now no chance.   Just hope I get a call for the next one.
GP surgery review: hawes-lane-surgery
Title: Extremely bad  practice
Rating: 1 out of 5
Visited: March 2023
what a disgrace
 It is no wonder the nhs is in such a mess with Surgeries like these. It is impossible to receive a face to face gp consultation, they will only do pre booked zoom or phone consultations anything that is of a more urgent nature ie. chest infection such like they suggest and recommend either going to the local walk in centre or a&e. 'not good when you require antibiotics' . As for the the reception staff they are extremely Rude and Derogative towards many of the patients, they also been overheard discussing and ridiculing patients issues behind their backs, which is totally unprofessional. It Really needs to change drastically  and urgently or be closed down
GP surgery review: hawes-lane-surgery
Title: Poor care, Dr put phone down
Rating: 1 out of 5
Visited: December 2022
Been with the surgery for over 20 years now leaving !! Gone downhill to the point where you cannot get an appointment and when I finally did after being extremely ill in hospital the dr put the phone down on me waiting weeks for referrals to be sent receptionist (not all of them) was extremely rude to me and didn’t want to know to much bother for her she rolled her eyes at me worst drs ever
GP surgery review: hawes-lane-surgery
Title: Meh practice
Rating: 1 out of 5
Visited: July 2022
When calling they always greet you with their name and what are your concerns when booking an appointment is very difficult as you have to call at 8 30am and if you call a minute late you don't get an appointment as their all gone they give great advice and if you have an appointment they treat you with care and respect overall its a basic gp surgery but if I could move to a different one I would it's not the nhs staffs fault that there go surgery has so many patients wanting an appointment the day you call #savethenhs
GP surgery review: portway-family-practice
Title: A Caring Practice
Rating: 5 out of 5
Visited: August 2023
I have been able to have two consultations in two days. The doctor in attendance for both consultations was gently spoken and put me at ease to discuss sensitive issues.
He prescribed medication for each issue and also made arrangements to see a specialist.
GP surgery review: portway-family-practice
Title: Caring at its best.
Rating: 5 out of 5
Visited: March 2023
I can not believe how efficient and caring the staff are at this practice are. The systems they have in place are working beautifully due to people who are behind them. We have only recently moved to this practice and we are amazed at the level of care they offer. A huge thank you to all it means so much to know we're in your capable hands.
GP surgery review: portway-family-practice
Title: Caring people
Rating: 5 out of 5
Visited: March 2023
This surgery have the most caring, efficient staff. We have recently moved to Portway and I cannot believe how wonderful everyone has been. There are follow up phone calls with the most delightful staff who are friendly and professional. Thank you to everyone your systems only work so well because of the people behind them.
GP surgery review: portway-family-practice
Title: excellent service
Rating: 5 out of 5
Visited: January 2023
Always getting the best service possible. Yes, they are busy and under the pressure- however, anytime I need a review, an appointment, or chat with pharmacist- I'm always getting what I need. They meet my needs, they provide an advice, always involve me in the decision. I feel well looked after, valued, listened to and I know they are always here to help. Thank you indeed- Doctor, pharmacist, receptionist, all the professionals I meet and who make this service possible
GP surgery review: portway-family-practice
Title: On phone treatment
Rating: 3 out of 5
Visited: October 2022
Last few weeks I am suffering from fungal problem, doctor prescribed antibiotic twice, today antibiotic ear spray but all the examination is done on phone, I am not sure why Doctor feel shy to see the problem in person. They call me and prescribe antibiotic.
GP surgery review: portway-family-practice
Title: Great service
Rating: 5 out of 5
Visited: September 2022
Recent attendance at Practice for routine procedure. Great professionalism from all.  Service second to none.
GP surgery review: portway-family-practice
Title: excellent service
Rating: 5 out of 5
Visited: January 2022
I'm extremely grateful to reception staff for being always professional, polite and going extra mile anytime I call. Being so busy those times, they always find a way to help. Thank you indeed. I'm so grateful to our doctors for calling back, for listening, for understanding and providing the best possible service. GP team are best you could wish- they are highly professional, able to provide information on level you could understand. They are supportive and respectful, very kind and amazingly knowledgeable. Even talking to my GP make things better. Thank you from all my heart.
GP surgery review: church-road-surgery
Title: Brilliant Practice
Rating: 5 out of 5
Visited: November 2023
Our whole family have been coming to Church Road for 10 years.  We have been treated with dignity and respect, and always had a positive experience here.  The staff from the front all the way through to the dentist have provided us with the highest levels of care.  We couldn't recommend them any higher.
GP surgery review: church-road-surgery
Title: Absolutely brilliant care and amazing admin staff
Rating: 5 out of 5
Visited: August 2023
Church Road surgery is one of the best primary care service in Midland, caring and compassionate clinicians. Receptionist are polite and would go out of their way to resolve your queries.
GP surgery review: church-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
We have been with this surgery for a while and our experiences have consistently been positive. We have always recieved care and advice promptly when required. Last week,our toddler developed a high temperature alongside chickenpox. Although the general advice for chickenpox is self-care, the GP at this practice asked us to go in for an appointment as they were concerned about the high temperature and wanted to carry out checks to ensure it was nothing to worry about. After doing this,I was given advice on medication,care and when to seek medical assistance/care again. Following this appointment,a few days later I was worried about my sons skin as it looked far worse than what my experience of chickenpox had been. I was able to send my concerns and pictures online and once again,they were quick to respond and prescribed antibiotics on the same day as it was a secondary bacterial infection. I would highly recommend this practice,all staff are polite and helpful which makes the whole experience good.
GP surgery review: church-road-surgery
Title: Fantastic surgery and staff
Rating: 5 out of 5
Visited: May 2022
I have always been able to get an appointment never have had to hold for long.
The staff are friendly in reception.

The practise nurse is in touch with me regularly and whenever I need she calls me back to discuss issues.

I have found the Drs to be very caring and understand my health requirements. My Dr at the surgery is one of the best Drs I have ever had. He takes his time, listens and understands. He has always made me feel relaxed and I know I am in good hands. I am a diabetic and generally require more attention. I feel I receive the right treatment and and I am cared for and feel valued as a patient.
GP surgery review: church-road-surgery
Title: Great Practise
Rating: 5 out of 5
Visited: May 2022
Despite the pressures of covid and government cutbacks each time I call to book an appointment the receptionists fit me in and doctors are professional and very caring compared to my last 2 general practices definitely a 5 star rating for this bunch.
GP surgery review: church-road-surgery
Title: Worst doctor in Birmingham
Rating: 1 out of 5
Visited: May 2022
the service from this doctors is terrible unable get an appontment over the phone and can't go into the surgury to get an appointment.
GP surgery review: heathfield-family-centre
Title: Excellent Service
Rating: 4 out of 5
Visited: July 2023
I had an appointment today. I was called in by nurse right in time.
She is very polite and helpful. All my tests and check ups done very efficiently. During my blood test at other places most of the time I end up with bruising on my arm but at this practice I have no bruising after blood test. Thanks for your good services.
GP surgery review: heathfield-family-centre
Title: Excellent experience today
Rating: 4 out of 5
Visited: January 2023
Today, I was due to have some blood tests and a flu jab. On arrival, the receptionist was respectful. The nurse saw me right on time. and helped me as I was feeling nervous she was kind, and understanding and completed all the tests calmly and amicably. The person was respectful, very knowledgeable, and quite polite. She took blood easily, and I am famous for being a hard bleeder (deep veins). I recommend this practice to anyone who is looking for a good surgery.
GP surgery review: heathfield-family-centre
Title: Lovely practise
Rating: 5 out of 5
Visited: December 2022
I have been going to this surgery since the past 7 years, and I have noticed the quality of care and professionalism has improved every year. its also nice seeing the same doctor and nurse, as I have built up a relationship with them, even with the receptionist and practise manager, this has helped my mental health immensely, as I feel like they understand and care about my history, and I feel like i can open up more about my condition as a result
GP surgery review: heathfield-family-centre
Title: Great practice and very professional
Rating: 5 out of 5
Visited: October 2022
Doctors and staff very understanding and very professional. Never had any issue and if I had its been dealt with it very professionaly.
GP surgery review: heathfield-family-centre
Title: First point of Contact and Supportive GP's
Rating: 5 out of 5
Visited: March 2022
First point of contact are the Admin staff who have the responsibility of handling a vast number of calls. Patients are nervous when calling in about conditions. All Admin staff are very helpful and have empathy when I have called whilst going off sick for 12 weeks. Please remember their roles. All GP's I have been speaking to have been helpful and thorough. Through my worry and distress I was referred for the necessary tests and was not ignored with my concerns.  I have been a patient for over 30 years and here I will remain. I found booking Appointments and call back from GP's were very good and on many occasions got through quickly. Alternative appointment was speedily arranged for me at the Newtown Medical Centre which I was grateful for. I cannot say I have anything negative to say compared to the reports from other surgery's.
GP surgery review: hockley-medical-practice
Title: Never get any appointment.
Rating: 1 out of 5
Visited: November 2023
Kindly improve this GP practice in any way possible. I have tried calling in the morning between 8 am to 8.30 multiple times but they never have any appointments left. The receptionist advised me to book appointment through the online system. I booked a telephone consultation with the GP through the online booking system but never recieved the phone call. When I checked back in the system it says that they tried to call me twice. Once at the decided time and once 55 minutes after. At that time my phone was in my hand, it had full coverage and full battery. But it never rang. Who ever is reading this if you have any power to change anything please do something.
GP surgery review: hockley-medical-practice
Title: Lovely nurse
Rating: 5 out of 5
Visited: July 2023
Such a kind, gentle, compassionate nurse, despite the very tight time constraints she was working under
GP surgery review: hockley-medical-practice
Title: Lack of care
Rating: 1 out of 5
Visited: April 2023
I'm trying to see a doctor days now, calling before 8, in order to get in a queue, but is not even possibly. I can't even get in que because of high volume of calls. After 45 min I'm in a que, but course no appointments by the time..
How is it poss4i can't even get in a que and I'm on automatic redial from 7:56?
Many times in a past took day off from work for nothing, couldn't get appointment.
They never call Back. Even when they say they will. Have to chase literally everything. Giving wrong information so many times, this practice is a joke.
GP surgery review: hockley-medical-practice
Title: Unable to get appointments
Rating: 1 out of 5
Visited: April 2023
I have been trying for a period of six weeks to get seen by a g.p and have not been successful.  I call the phone at 8am and by that time your asked to call back later as they are receiving high call volume.  When you do call back later you are unable to make an appointment and are advised to use the Birmingham Solihull NHS app. ( useless as they ask for you to upload your photo I.d but the the form fails to submit). Receptionists do not show  any empathy either. Its appalling that you can not be seen by a gp. And the prescription line is unrecognised too. This practice does not take humanity serious.
GP surgery review: hockley-medical-practice
Title: Great Service
Rating: 5 out of 5
Visited: January 2023
I phoned recently and although I joined the phone queue when my turn came I was able to book a Dr appointment for the same day. The Dr that saw me was very thorough and referred me to a skin clinic, within a week I was given an appointment at the skin clinic. I’ve been to the surgery a few times over the past year or so and have always managed to be seen by a Dr when requested, I’ve also found the staff to be very helpful and friendly. All in all I’m am very happy with the service that the surgery provides.
GP surgery review: hockley-medical-practice
Title: Efficient & friendly service.
Rating: 5 out of 5
Visited: January 2023
Having moved from a Gloucester  GP to Hockley I was rather concerned that the practice might not be very efficient. However, my concerns were misplaced. It does take a while for the phone to be answered as it does at every practice but a same day appointment was offered and the receptionist and pharmacist are particularly helpful and proficient - not the case in my previous practice. The adjacent pharmacy is also very useful and again very friendly & helpful.
GP surgery review: hockley-medical-practice
Title: Impossible to contact
Rating: 1 out of 5
Visited: November 2022
I called and joined as 8 in the queue. I was on hold for 54 minutes, got to number 1 in the queue and the operator cut the line! This is typical of other recent experiences. It is ludicrous how long the hold queue takes and to be cut off and need to rejoin at the back makes me despair.
GP surgery review: hockley-medical-practice
Title: The worst GP centre
Rating: 1 out of 5
Visited: October 2022
the worst GP centre. The receptionist takes over an hour to answer a call, then says there are no appointments available today and to call tomorrow. After 2 days of calling, the GP gave me a cream for Egzoma that made my Eczema worse. I called again and said there was no appointment and I should call tomorrow.
this is really disgusting
GP surgery review: hockley-medical-practice
Title: unhelpful and difficult to reach
Rating: 1 out of 5
Visited: October 2022
I've called every day for 4 days to reach the practice, I've waited over an hour on hold on each day and call hasn't been answered. The website reviews all indicate this is standard, this apparently is not being addressed.
On day 4 when I go through (1 hour 5 minutes) the receptionist was rude and abrasive.
When I politely asked for my repeat prescription I was informed I need to see the doctor as I hadn't taken it for 2 months. I explained I had been on holiday and unable to get it and unable to get through. She responded "that isn't my problem" 
Asked to book with doctor to discuss and get my prescription and told to call back tomorrow. (its 11am as I write this so not sure why?)
As a side note I tried to contact the repeat prescription line but I have moved home in the last year (I did update my records with the doctors but they somehow decided to not save them) hence they are unable to help me , they were lovely but suggested I call my doctors to update my records...
Sadly I have to work during the day and hence spend over an hour on hold per day is somewhat difficult for me.
GP surgery review: hockley-medical-practice
Title: Horrendous!
Rating: 1 out of 5
Visited: September 2022
The lack of care has been literally beyond belief. 
This used to be a good caring practice, but it is now dysfunctional as an efficient or effective doctor's surgery. 
I was there on Saturday the 24th of September 2022 and was told I could have my flu jab as I am entitled to it. But now, the only days I can be seen are Saturdays!!! I leave Birmingham on the weekends, so how on earth is this looking after my needs?
I have been trying to get an appointment for "7 months", but trying to get through in the morning is impossible, and no matter how many times I tell them I work on phones and can't call for so long in the morning and when I say, please help me with this I am told, please phone in the morning!!!! Unbelievable. Previously they were accommodating and let me book an appointment a few weeks in advance, but not any more! 
I am now leaving this surgery as it disregards patient needs and does not care at all. Disgusted!
GP surgery review: raydocs-newtown
Title: This Medical Centre needs to be shutdown
Rating: 1 out of 5
Visited: November 2023
Been trying for over a week just to get results for my xray I had in relation to a possible cancerous lump, they tell you to call at 8am but when you do all you get is line busy and by time you get through they tell you that there are no appointments left.

The receptionist are clueless and rude and need to quit the profession and not work with people because they have no customer service at all, let alone manners.

NHS needs to look into this medical centre because its had the same continue and reoccurring reviews from a considerable amount of patients and which could eventually result in something that could negatively affect someone health due to the poor service and incompetent reception staff.

0star- shut this place down or get rid of the receptionists.
GP surgery review: raydocs-newtown
Title: Poor communication
Rating: 1 out of 5
Visited: October 2023
Awaiting appointment with cmht I phoned to check if I had appointment they advised referred back to gp as discharged told by Newtown health centre gp that they wouldn't discuss said I had to wait till mental health practitioner appointment on 6/11/23 although I was advised gp would contact me? So appointment with Dr on 20/10/23 was a waste of time my meds incorrect on app keep telling them to no avail
GP surgery review: raydocs-newtown
Title: You can never get an appointment
Rating: 3 out of 5
Visited: March 2023
I have been calling at 8am for the past week for my son to get an appointment. I have even begged for an appointment any day they can offer but no they can't even do that.

What is the point of having a surgery where you cannot book an appointment no matter how many days you call up at 8am.
GP surgery review: raydocs-newtown
Title: A Shambles of service, should be closed down
Rating: 2 out of 5
Visited: September 2022
After phoning for 3 days at 8am to book a appointment while at work, waiting on the phone for over 30 mins each time, and being told they are all gone. went to walk in centre and on to hospital last night. Called again today for a doctors note. waited on phone for 20 mins to be told call tomorrow. Asked to talk to some one senior regarding  this situation and told callback will take 3 days which due to weekend means Tuesday next week. probably told tomorrow that all times gone again. NHS should stop paying these people, Doctors getting over £100k per year and you carn't see one
GP surgery review: soho-road-health-centre
Title: Rude Phlebotomist
Rating: 2 out of 5
Visited: December 2022
My mother had a blood test booked here but due to sudden police closures of surrounding roads, we were 15 minutes late for the appointment. I had called ahead to let the reception know we'd be late due to the closures. When we arrived I was berated by the female phlebotomist on duty who didn't even apologise when I explained the reason for our lateness. I was made to feel like a naughty child by someone who didn't even bother to understand the difficulty my mother and I faced in getting to the appointment.
GP surgery review: soho-road-health-centre
Title: Can’t get appointments/ useless reception
Rating: 1 out of 5
Visited: November 2022
So I have been trying to be seen by my doctor since February as I need b12 shots as I am severely deficient. I was unable to get any appointment as everytime I was told they had nothing for the next 2 weeks and to try then. Which I would get the same answer. Then I was told I needed blood tests to continue receiving these but it is very hard to get time off work. Now I have been calling for the past 4 weeks and have not even been able to get through. It will constantly ring and no one will answer. Sometimes even ringing for 40 minutes and then just cutting off. I don’t understand what is wrong with the reception team that they cannot answer any calls but they need to be replaced. All Google reviews say the same information and NHS are not even looking into this
GP surgery review: soho-road-health-centre
Title: Great practice/5*
Rating: 5 out of 5
Visited: May 2022
Staff is very helpful every time I am asking for an appointment. Doctors and nurses are great and deal with your medical problem in a very professional way. They always answer to your questions and makes you feel welcomed. Will recommend this Dr.👌
GP surgery review: soho-road-health-centre
Title: Extremely difficult and unreliable appointment
Rating: 1 out of 5
Visited: March 2022
It is very difficult to book an appointment   when extremely needed and when you succeed to get one, it is unreliable telephone call. You even end up being seen by unknown doctor or even a nurse to diagnose your illness. They do not reflect the greatness of our NHS. Therefore, I am deciding to promptly leave the surgery and advise others not to register with them.