janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: st-andrews-medical-centre
Title: Can't actually get an appointment
Rating: 1 out of 5
Visited: June 2022
Never actually been. When filling online form told to go elsewhere, go to reception on a different occasion was told to go to non-emergency room at hospital (where I got in trouble for not going to the GP). Texted to make an appointment and then told to call back in a week and try and make one then....what??? Consistently heard other people having same experience.
GP surgery review: the-mosslands-medical-practice
Title: Wonderful service
Rating: 5 out of 5
Visited: November 2023
I attended on 9/11/23 because the Pharmacist was not happy with my breathing. I received a call some time later with an appointment for much later that day. My breathing became worse (I am asthmatic) and I returned to the Doctors and asked if I would be seen sooner at Eccles. The young lady seeing my increased distress arranged for a Doctor to see me immediately.  I received treatment via a nebuliser was cared for constantly. Checked by the Doctor again. In addition I had a chest infection. Left armed with all the necessary medication and able to breathe a little more easier. I couldn’t have had better treatment. Thank you
GP surgery review: the-mosslands-medical-practice
Title: Amazing doctors
Rating: 5 out of 5
Visited: November 2023
So I have really bad health anxiety that’s gone on years . Past 3 weeks I have had to visit the practise twice with the same issue a the doctor that dealt with me is by far the best doctor I have had ever. She was so patient and understanding and made sure she explained everything an why.she listened and really made me comfortable in an environment that freaks me out. She has gone the extra mile to reassure me about upcoming tests and also provided guidance on how to manage my symptoms. Really really happy.
GP surgery review: the-mosslands-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: November 2023
I visited the surgery on Monday morning and explained to the receptionist my reason to see a doctor. 
She completed the initial questionnaire and advised me that the case would be reviewed by a doctor and they would advise me of the outcome. 
An hour later I was given a same day appointment to see a doctor.
The whole experience was seamless and I was so thankful for the great service.
GP surgery review: the-mosslands-medical-practice
Title: Great service yesterday
Rating: 5 out of 5
Visited: November 2023
My husband helped me fill in the form due to eyesight problems. I got a same day appointment, very experienced doctor who did a thorough examination and fully explained current medical issues.i was very impressed
GP surgery review: the-mosslands-medical-practice
Title: Excellent Care
Rating: 5 out of 5
Visited: November 2023
I contacted the surgery this morning as I required a second opinion related to an issue with my ear.  The Dr was very quick in her response and sent a prescription over to the pharmacy straight away.
GP surgery review: the-mosslands-medical-practice
Title: Efficient,Friendly Service.
Rating: 5 out of 5
Visited: August 2023
I was pleased with the service provided by the Practice to myself on Wednesday,August 16th 2023. When I visited at 9:00am, one of the receptionists on duty, guided me through the online appointment process. I left the building to complete the application from my car. Within two hours I had a telephone call from a member of staff and a non-urgent appontment was made for me with a doctor whom I prefer at a suitable time for myself in the near future.
A friendly and efficient service - without a doubt. Thank you.
GP surgery review: the-mosslands-medical-practice
Title: Best practice in the district
Rating: 5 out of 5
Visited: July 2023
Staff are always kind patient and helpful The new booking system is so easy and great to use. Brilliant staff, nurses and doctors
GP surgery review: the-mosslands-medical-practice
Title: Efficient practice
Rating: 5 out of 5
Visited: July 2023
Sent a website request along with attached document from audiologist. Had reply within half an hour and appointment within two hours. I don’t think you can get better than that. The receptionist was very polite and efficient
GP surgery review: the-mosslands-medical-practice
Title: Great service as always
Rating: 5 out of 5
Visited: July 2023
Received great service from Mosslands. Receptionists are always empathetic and really efficient. Was worried I wouldn't be able to see a Dr but the new triage system all went very smoothly.
GP surgery review: the-mosslands-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Excellent response service. Very good communicating skills and excellent customer patient service . Very professional, very reassuring and helpful. Thank you
GP surgery review: fig-tree-medical-practice
Title: Great place
Rating: 5 out of 5
Visited: April 2023
It's been a long time I've needed to see a gp but honestly they have been fantastic the ladies on the desk are so helpful and always have helped me in emergency app to prescriptions to joining online such nice ladies the GPS are great to helped me alot and continues without the gp and receptionists I'd have been lost 
Thanku all for your care I'd recommend this practice to anyone I've been here since 1996 and I'm 50 now thanku everyone xx
GP surgery review: fig-tree-medical-practice
Title: Just the best
Rating: 5 out of 5
Visited: November 2022
This surgery is definitely right at the top of the Figtree. I am now 70 and never in all my years have I had such service from a surgery. I can always speak to someone for, initially advice and between us,  it decided whether an appointment is needed or not. On this last occasion it was and u saw a doctor within 2 days. The staff are friendly, polite and efficient and the doctors are caring and helpful. I would not go elsewhere, ever.
GP surgery review: kearsley-medical-centre
Title: Disappointed
Rating: 2 out of 5
Visited: July 2023
My daughter has been on medication since birth. We have never had a problem with getting prescriptions until the last couple of years.  They tell you it will be at the chemist but they have no knowledge of it. I have been in both the chemist and the health centre when many other people are having the same problems. Was told to get a review by the GP but someone else called me who could not make a decision so they would have to speak to the GP. Why not just get the GP to call me directly. Then after the member of staffing spoke to the GP they called me back and said I needed to have a GP review directly. The GP wants to send my daughter to a specialist but doesn't know which sort of specialist. To see a specialist will involve a long wait and I know we will be fobbed off by them. Please do not waste my time and have my daughter stressed out for no solution. Very disappointed and fed up.
GP surgery review: kearsley-medical-centre
Title: Great nurse
Rating: 5 out of 5
Visited: March 2023
I very rarely go to the doctors unless absolutely necessary as I really don't like going but the nurse I saw was brilliant. I managed to get an appointment for the Same day and had an ecg the following day. The nurse completely put me at ease and had all the time in the world to make sure I was happy.  Wouldn't hesitate to recommend . Thankyou
GP surgery review: kearsley-medical-centre
Title: A Medical Practice under pressure
Rating: 3 out of 5
Visited: December 2022
Coping with the ever present waiting  time be connected to the surgery by phone and frequently cut off after waiting and needing to redial again I tried the automatic booking system rather than wait for a receptionist.
After the preamble of ‘ advice” I was asked simply to enter my D.o.b. which I did choosing 6 digits ( ie day 2 digits, month 2 digits and year 2 digits ) 
It did not recognise my details although a member of this practice for 50 years ! 
I tried again using 8 digits (using 4 digits for the year ) .Again it did not recognise my details. This with a recently  acquired new telephone 
On ringing again to reach an assistant I was told she did not know what format the date of birth  should be entered and I asked her to find out while I waited.
The eventual answer was “ it  should be 6 digits”.
I was a little surprised she did not know her own system 
I eventually got an appt the long way around so I am not surprised the practice is always  busy with long waiting times for which they apologise as standard  in the preamble! 
Their system lets this practice down in my opinion.
GP surgery review: kearsley-medical-centre
Title: Poor Appts system
Rating: 3 out of 5
Visited: October 2022
After attempting to phone for an appt. at precisely 8:00 am and after the recorded preamble  I was told there were 7 people ahead of me. After being on hold for 15 minutes at which the number was down to 4, I was cut off !!
On redialling through the robotic preamble I was then informed there were now 10 people ahead of me !!! 
I suggest you make your surgery number  an 0800 number while you attempt to improve your admin of your Appointments system in order to save pensioners money being wasted. 
I got an appt eventually by going in person to the surgery as it proved quicker and more successful.
GP surgery review: kearsley-medical-centre
Title: Mixed Feelings
Rating: 3 out of 5
Visited: July 2022
I am beginning to feel that we need a larger Medical “Hub” (as suggested)  able to cope with the number of patients better than this practice seems capable of. 
Phone systems that cut one off before answering and that after being told “pm”to “ ring tomorrow am” 
Incorrect blood test results  in my case, 
Finally getting an appt. almost a month hence after listening to a robot requesting “patience with reception staff” and suggesting we could get a result from a chemist rather than asking to see a doctor ! 
Must try harder dear !
GP surgery review: kearsley-medical-centre
Title: Ignores your wishes
Rating: 1 out of 5
Visited: April 2022
Went down to reception to make an appointment, was told I had ring for one went home and tried to book an appointment over phone for a face to face, explaining to receptionist again I do not want a telephone consultation as I am hard of hearing, was told someone will ring me that evening.....just what part of face to face do they not understand?
GP surgery review: kearsley-medical-centre
Title: Phone switched off
Rating: 2 out of 5
Visited: March 2022
Need to speak to a doctor as it’s urgent, phones are not on still at 9.40 been trying since 8am when I finally get through will be told there is no doctor I can speak to or no appointments terrible service
GP surgery review: kearsley-medical-centre
Title: Good response to a phone call
Rating: 4 out of 5
Visited: January 2022
Rang early today (8am) to make a phone appt. 
I had a response very  soon afterwards  from a very friendly and finally very helpful doctor  once the situation was understood. 
Could not fault the service 
,
GP surgery review: stonehill-medical-centre
Title: Efficient, professional and highly skilled
Rating: 5 out of 5
Visited: June 2023
Had a first class experience yesterday; greeted by friendly reception staff, seen by doctor at appt time. Doctor had already read previous notes by the time we entered her room. She was very patient and listened to myself and my daughter. She provided several treatment options with a plan a, b and c. We left feeling more than satisfied with the care we’ve been given. I wouldn’t want to go to any other GP Practice. Would recommend.
GP surgery review: stonehill-medical-centre
Title: Awful practice!
Rating: 1 out of 5
Visited: April 2023
Left to deal with mental health issues alone. Was made to feel like a burden. 
Rang regarding my daughters eczema they were dismissive and rude. Then hung the phone up on me in the middle of trying to find an appointment
GP surgery review: stonehill-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: February 2023
Been calling every day for the last 4 days to order a prescription as the online service does not work. Each time the hold time is in excess of 30 mins, absolutely ridiculous. Wasted every lunch break at work trying to get through, does no one answer calls at this place?
GP surgery review: stonehill-medical-centre
Title: Awful receptionist
Rating: 1 out of 5
Visited: February 2023
I was told I would receive a call back from a Dr. Waited all day to not get one. The receptionist are very rude. Was waiting to be put through for over 30mins and remained in position 1 the whole time. Awful practice
GP surgery review: stonehill-medical-centre
Title: Hit and miss
Rating: 3 out of 5
Visited: December 2022
Recently I was given an appointment without me knowing and then I received a reminder for this appointment saying that it was face to face, however when I rang to confirm this appointment (as I didn’t book it), the receptionist told me that it was telephone and was abrupt with me saying well clearly you have booked the appointment otherwise you wouldn’t have gotten a reminder. I did an online consultation over 4 weeks ago which the receptionist said that this appointment was because of that online consultation that I did over 4 weeks ago. It is appalling that I had to wait over 4 weeks for an appointment that I needed urgently and each time I rang they said that the doctors are busy. I understand they are busy and under a lot of pressure but waiting over 4 weeks for an appointment is horrendous. 
Other times I’ve had no problems the communication has been impeccable and the service of care from the nurses and doctors is amazing.
GP surgery review: stonehill-medical-centre
Title: For God’s Sake
Rating: 2 out of 5
Visited: June 2022
I have had to see go to A and E so many times because all I get told is a call back. I am a little complex. I had to walk in today and I was told I would be called later today. I held on to my phone even now. They called an my phone rang once. I answered but they turned it off. This is my 3rd failed call. And I have been struggling for 4 months now. Please can someone call me. I need to see a GP.
I called them few mins ago and the lady on the phone couldn’t even address the situation but just said to me, “they will call you back. That’s all
GP surgery review: stonehill-medical-centre
Title: booking an appointment,
Rating: 2 out of 5
Visited: April 2022
had to go to the surgery to book an appointment, on line system does not work, good medical staff poor administrators
GP surgery review: stonehill-medical-centre
Title: Careless practice
Rating: 1 out of 5
Visited: February 2022
Booked a phone appointment for 2:50pm, got called up at 1:40pm while I was at work totally unable to pick up the call, result: my appointment was closed without even get any help from the doctor towards the concerning and painful situation just because he called over a hour before the appointed time.
GP surgery review: stonehill-medical-centre
Title: Exemplary service
Rating: 5 out of 5
Visited: February 2022
I contacted the surgery with very worrying symptoms suggestive of cancer. They responded kindly and swiftly. I had blood tests and was seen by a consultant within 1 week.
Great service from start to finish...I can't thank you enough!
GP surgery review: cottage-lane-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2023
All clinicians are great, listen to your concerns and are thorough with your medical problems and reviews. Dr Dow has been very caring following a recent bereavement within my family. All members of the reception team are lovely, very helpful and prompt with actioning your requests.
GP surgery review: howard-street-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: April 2022
Howard Medical Practice have a great team of reception staff. My prescription request by email was acknowledged and dealt with promptly. Our GP authorised the prescription and sent it to my local chemist the same day.  Many thanks
GP surgery review: lambgates-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Aftet triage earlier A excellent consultation today with the doctor. Await now for possible appointment with a hospital.
GP surgery review: lambgates-health-centre
Title: A good practice
Rating: 5 out of 5
Visited: October 2023
I am very grateful for the quick response to my call I did not gave to wait long for a return call and was given an appointment for that same afternoon.
GP surgery review: lambgates-health-centre
Title: Lovely practice
Rating: 5 out of 5
Visited: September 2023
Didn’t wait too long to be seen.  Bloods taken without any problems.  Nurse was very nice.  My blood pressure was taken also.
GP surgery review: lambgates-health-centre
Title: NHS at its best
Rating: 5 out of 5
Visited: September 2023
After seeing my GP I had an urgent referral to the Rhumitology department at Tameside. Within two hours of seeing my GP I had a phone call from Tameside offering a choice of appointments.
The consultant prescribed steroids and said she would try to speed the process due to me being in pain. I later phoned the Rhumitology department and spoke to the secretary. The secretary found my notes and arranged to email them to my GP for approval. I spoke to the lady on reception ant my local surgery and asked if she could help speed the process. She returned my call within the hour saying the prescription had been approved and sent to my local chemist.
Repeat prescriptions at my local chemist usually take 8/10 days but when I visited and explained the situation my prescription was made up while I waited.
The empathy, efficiency and professionalism that everyone demonstrated was outstanding. It was the NHS at so many levels at its best and I wish to say thank you.
GP surgery review: lambgates-health-centre
Title: Outstanding practice
Rating: 5 out of 5
Visited: August 2023
I have always had outstanding services from this practice. I have had many issues dealt with in a professional manner
GP surgery review: lambgates-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Always treated with respect and helpful doctor and staff. Feel like you really matter to them. The person I saw has followed my progress and helped me with any problems. Usually fairly easy to get appointments.
GP surgery review: lambgates-health-centre
Title: Not up to usual standard
Rating: 2 out of 5
Visited: July 2023
Disappointed. I have been a patient at Lambgates for over 25 years and have always been impressed with the staff and treatment, but unfortunately I am worried and feel very let down as a request for an urgent prescription was rejected. My medication needs to be carefully checked regularly as it can be dangerous to overdose, or not take enough. Also, the test strips requested have a use by date and the machine rejects out of date test strips, so need to be used within a limited time (within a few months). I do not waste the surgery's time and check my INR myself at home, every week and sometimes twice when keeping my INR within range. I purchased an expensive machine (with permission from Lambgates) so was upset and stressed when my prescription request was rejected, without any explanation! Occasionally there can be an error with the test, or my INR needs to be checked again a few days later. So I use extra strips. I need to request a prescription early to give the Pharmacy enough time to order them and have in stock. Its such a shame that a normally well run and efficient Health Centre has been let down by something like this.
GP surgery review: lambgates-health-centre
Title: Problem sorted quickly
Rating: 4 out of 5
Visited: July 2023
I recently left a review regarding my disappointment regarding my prescription being rejected. The surgery quickly rectified the problem and I would like to thank the surgery for acting so quickly. It was rather upsetting as I have always been pleased with everyone there before. I understand how difficult things are with the NHS at present, and rules have to be obeyed, but I have never had this issue before. Thank you again for your immediate response. My trust in the surgery is now rectified.
GP surgery review: lambgates-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2023
Always receive a good experience at this practice,I've never been less than happy with the way my appointments have been dealt with
GP surgery review: lambgates-health-centre
Title: Good practice
Rating: 5 out of 5
Visited: July 2023
Quick appointment granted, very pleasant GP. Excellant manner and understanding. Would recommend the GP and practice.
GP surgery review: manor-house-surgery
Title: The best treatment at an excellent practice
Rating: 5 out of 5
Visited: December 2023
My doctor has gone to great lengths to investigate my illness through a variety of tests. She has interpreted these tests and explained to me everything I need to know. I have been given good advice and I feel positive about my future health. Our family feel very fortunate to have such a wonderful doctor.
GP surgery review: manor-house-surgery
Title: Wonderful service
Rating: 5 out of 5
Visited: March 2023
I’ve had great support from this practice, particularly in the last year as I moved up full time. I get same day responses to requests made via the app and phone calls, which is even better than some private services! All the doctors and nurses and other medical staff I have had contact with have been very caring. Thank you all!
GP surgery review: manor-house-surgery
Title: Wonderful practice.
Rating: 5 out of 5
Visited: January 2023
Absolutely par excellence service. I simply can’t fault this surgery at all; from the girls who work there to excellent doctors such as Dr David Royal. Professionalism personified.
GP surgery review: manor-house-surgery
Title: Excellent same day service
Rating: 5 out of 5
Visited: November 2022
I recently needed same day appointments for acute medical problems on two occasions. On both occasions I was given an appointment with a GP within 3 hours that day and assessed and treated appropriately. I am particularly impressed as I’m aware of the extreme pressure and demand general practice is under at the moment. Thank you.
GP surgery review: manor-house-surgery
Title: Very Resposive
Rating: 5 out of 5
Visited: November 2022
Recently required new medication due yo a change in condition. Advised by the team at the hospital at 11am, email sent through to the GPs. Text received from GP to say medication was prescribed and script sent to pharmacy. Picked up meds that evening from Pharmacy. Excellent support and team work between Salford Royal, Manor House staff and Tesco to get me the meds I needed on  Friday before the weekend! Thankyou
GP surgery review: manor-house-surgery
Title: Flu jab
Rating: 5 out of 5
Visited: October 2022
I attended the surgery for my annual flu jab,after receiving a text message to make an appointment. 
I attended as arranged and waited in a busy clinic for over half an hour. This is because the nurse was busy.
I am not complaining, merely suggesting that the surgery reverts back to having flu jab clinics as they did last year during covid. I received my jab within ten minutes of queueing and it was brilliant. It was very well organised and there was one nurse doing the vaccinations. 
I really like my doctors and staff at the surgery and as I say, this is not a complaint,just a suggestion.
GP surgery review: manor-house-surgery
Title: Awful
Rating: 1 out of 5
Visited: September 2022
Firstly they never have appointments regardless of how important the situation is. When you do finally get in they say it’s for the following week, phone appointments are always missed. Prescriptions are never sent to the chemist and the communication between them is non existent and I’m constantly chasing. Just awful
GP surgery review: manor-house-surgery
Title: Great if you are not ill
Rating: 1 out of 5
Visited: September 2022
Saw GP -never heard of my condition. Very worrying when your highly paid GP is Googling on their computer whilst you are sitting in the consulting room!