janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: dr-m-dakshina-murthi
Title: Rude receptionists bring down the practice
Rating: 2 out of 5
Visited: September 2022
Very rude receptionists and uncooperative with patients. On multiple occasions they have been quick to talk down and speak with authority they don’t have, and make it very difficult to book appointments.
GP surgery review: great-lever-one
Title: Very frustrating to deal with
Rating: 1 out of 5
Visited: December 2023
Requested a repeat prescription in the usual way over a week ago. Still no sign of it. I’ve chased it three times but I get a different excuse each time from a rude and belligerent receptionist. Getting even a basic service from them is like an endurance test.
GP surgery review: great-lever-one
Title: Rude reception staff and bad service
Rating: 1 out of 5
Visited: September 2023
I called on the morning of Monday 18th September 2023. Like usual practice I started calling after 8am and the line was busy which is also expected at this time and I kept trying. After 8:20am of constantly calling there were 3-4 occasions where I got through and the line rang out but no one answered. At exactly 8:30am the receptionist answered my call and when I asked for an appointment I was told there are no appointments available which was the case the week before as well and I had waited all weekend to call up on Monday morning for an appointment.

The issue is the way in which the receptionist spoke to me. Yes, I was annoyed because even when the line got through no one answered but the call was answered when there was no appointments available. I found that really strange. When questioning the receptionist she advised she was really busy at the front desk. When that usually is the case the receptionist still answers the phone and asks the person to hold.

I was disappointed because the call is answered when there are no appointments.

The receptionist was extremely rude and replied saying  “do you know how busy it is working as a receptionist, have you ever worked as a receptionist at the front desk”!! The receptionist in the end also said if I am not happy then go elsewhere and hung up.

My child’s first vaccinations were also delayed due to no one booking me in for them until I called myself and enquired about them after his birth in Feb 2022. The failure in doing so led him to not having one for a specific disease as it was too late to get it done.

Terrible service by a GP practice.
GP surgery review: lever-chambers-2
Title: Terrible Receptionist
Rating: 1 out of 5
Visited: March 2022
All the staff at reception are exceptionally rude.
They will never admit to their mistakes and their tone when talking to you is especially rude.  
Even simple requests like asking for items missed from a repeat prescription are made out to be a big deal and they advise that they are doing you a "favour" when actually it was missed in the first place.
They never listen to your request and immediately say "no" even before you have finished your sentence.
The rudest group of staff I have ever encountered.
GP surgery review: lever-chambers-2
Title: Not fit for purpose
Rating: 1 out of 5
Visited: March 2022
Lack of communication , receptionists who think they are qualified medical experts and rude to say the least talking about patients in their native tongue totally unprofessional not to mention important paper work such as test results sent to other drs within the practice calls not answered if these people worked in private healthcare they would not last 2 minutes
GP surgery review: olive-family-practice
Title: Pointless
Rating: 1 out of 5
Visited: July 2022
Impossible to get through to this surgery to get on the day or even within the week appointment.
Walking in not any better to book as reception says you need to ring for an appointment at 8am where lines are kept as “busy” until mid afternoon.
GP surgery review: orient-house-medical-centre
Title: Rude to People
Rating: 1 out of 5
Visited: December 2023
All the receptionist are very rude and disrespectful to the patients. Very bad service. Not listing to patients threatening to call police. Even you call 8:15 in the morning to get appointment saying all the doctor appointments are full today. Not willing to see any paitent. Worse medical centre in bolton
GP surgery review: orient-house-medical-centre
Title: Unwilling to see patients
Rating: 1 out of 5
Visited: April 2023
Don't want to see patients unless it's life threatening even then have to convince the receptionists and plead with them. Feel very unwanted every time I call and never get a appointment.  Seems as though they like to see minimal amount of patients and have no time for there patients. So many other GPS that's actually do there job correctly not like these lot .very useless
GP surgery review: bramhall-&-shaw-heath-medical-group
Title: Fast as lightning
Rating: 5 out of 5
Visited: October 2023
One morning at about 8.15 in October I filled out an online form requesting a GP appointment and within about 10 minutes I got a phone call booking me in for 10.10am face to face appointment that same morning. This is absolutely outstanding. The GP I saw was also very lovely introducing himself by his first name and putting me at ease straight away.
GP surgery review: bramhall-&-shaw-heath-medical-group
Title: A welcoming and friendly place
Rating: 5 out of 5
Visited: September 2023
I was very much encouraged today when my GP went over and above what I expected. Also, in the last 2 weeks I have been treated by three different nurses who also helped me a lot as well as the reception team. Thank you all very much.
GP surgery review: bramhall-&-shaw-heath-medical-group
Title: Good practice
Rating: 5 out of 5
Visited: July 2023
I went for treatment last week the doctor who I saw was very helpful and I am pleased with the way I was treated
Thank you
GP surgery review: bramhall-&-shaw-heath-medical-group
Title: Much improved booking service
Rating: 5 out of 5
Visited: July 2023
I've honestly been quite critical of communication with the practice previously due to the frustration of trying to get through for appointments. The new text based system is a million times better and hs made such a difference to getting treatment when my son was unwell recently and when I needed an x-ray. A very tangible difference that has made a very positive experience. Thank you!
GP surgery review: bramhall-&-shaw-heath-medical-group
Title: Great Practice - Just What the NHS Should Be
Rating: 4 out of 5
Visited: July 2023
The new on-line booking service was a very good experience (once I'd worked out how to do it!).  I was contacted on the same day by friendly and helpful Practice Staff to make 2 necessary appointments in good time.  Well done.  And the clinical staff have always been keen to assist, and they believe in the NHS.
GP surgery review: bramhall-&-shaw-heath-medical-group
Title: genuinely  caring professionals
Rating: 5 out of 5
Visited: May 2023
One of the doctors at this practice  is an exceptionally caring, warm and experienced GP. They  take time to understand who you are and what your worries are and  follows up on what they  say they will do - a very trusted and highly respected GP practice.
GP surgery review: bramhall-&-shaw-heath-medical-group
Title: Shocking systems and appointment service
Rating: 1 out of 5
Visited: April 2023
I am now on week 2 of trying to call to make a doctors appointment, and so far today 88 minutes of waiting to get through to somebody, starting with being 'over 30 people in the queue'. It's impossible when working a full time job to keep taking hours out of my day to wait and try and make the front of the queue.
When I finally get to see or speak to a doctor this practice is great and I would recommend the help I have received in the past, but I can't believe getting an appointment is this difficult. Tried to go into the practice in person and they wont let me make an appointment in person, get referred back to the phone line.
I understand the strains of the NHS, but none of my family or friends have this much trouble getting through to the receptionist to try and make an appointment, and many are at alternative local surgeries. I'm surprised it is deemed acceptable to not even be able to get through on the phone after hours of trying. 
A surgery shouldn't take on more patients than the systems can function for. It's such a shame because this practice used to be the best in the area and the staff are always helpful.
GP surgery review: bramhall-&-shaw-heath-medical-group
Title: Poor reception staff skills
Rating: 1 out of 5
Visited: March 2023
Terrible experience over time with this surgery. I wonder do the reception staff specifically at the bramhall surgery have much communication experience at all? I was asked how can I help? Then immediately the staff member just answered a call mid me trying to explain without warning. Then passed onto someone else who from the start was hostile and loud than someone else. Incompetent staff who give the wrong information and gate keep access to healthcare. Just a shocking experience.
GP surgery review: bramhall-&-shaw-heath-medical-group
Title: Excellent care
Rating: 5 out of 5
Visited: March 2023
This GP practice has looked after me and my family for several years and I have always been happy with the treatment from the medical staff.  I feel that we are listened to and the options for treatment have been explained well.  I do not understand the booking system and it is frustrating trying to get an appointment, I think this is a problem elsewhere too.  I don't understand what drives the booking system but there is massive potential to improve.
GP surgery review: bramhall-&-shaw-heath-medical-group
Title: Shocking appointment management
Rating: 1 out of 5
Visited: January 2023
I know the nhs is under severe pressure but even still the service here is shocking. The system seems crazy, only offer emerelgency appointments which means I have been directed to call at 8am and then 24th in the queue. There are no options for scheduled appointments. That seems crazy, clearly the staff are struggling to manage. I have empathy for them all as they will be trying there best. But what about working people, can the stay for an 1hr on the phone or an elderly person struggling to get an appointment? What about people having to make their condition sound worse so they can get an on day appointment (which seems to be the only option)? The management of the system really needs to be looked at, shocking!!! It's inefficient for everyone involved. People deserve better care!
GP surgery review: bramhall-health-centre
Title: Seem to regard patients as an inconvenience
Rating: 1 out of 5
Visited: December 2023
This practice advertises for new patients but provides an appalling service for existing ones.
They hide behind a technological wall of excess bureaucracy as if they don't actually want to waste time seeing patients.
Their web site does not even provide a clear, clickable link to book an appointment. Astonishingly "Book an appointment" includes everything under the sun except a Gp appointment.
If you are lucky enough to access the application form to beg for an appointment (it's open for a very brief window) chances are you will hear nothing for 2 days and then you will be told it's routine. Then, a week or two or more later, you will receive a link to available appointments, and if you're really lucky you will manage to click on one before anyone else does and finally be given an appointment.
Add to that the "Sign in here", "Key in the code we just sent you" and all the other nonsense they have "To protect confidentiality" and it becomes ever more farcical if it wasn't so serious.
I don't know who they have triaging these begging letters, but, in my experience, they clearly lack sufficient ability. The result of this is that people will eventually start exaggerating their condition in order to boost their chances of a rare appointment.
The scramble to get through on the phone at 8.00 am was infinitely better than this - at least for patients, but they clearly come last at Bramhall Health Centre. Try phoning now and you will enter a labrynth of cul de sacs all designed to keep you away from a living, helpful person.
GP surgery review: bramhall-health-centre
Title: Dreadful
Rating: 1 out of 5
Visited: October 2023
Asked for appointment on july 7 using new “system”- got one for a month (!)  later, when i would be on holiday- called a week later to cancel, and would receive another. It came, 28th of october, nearly 4 months (?!?)  later- went in, told i didnt have one despite it being on my phone- this practice is almost non-existent now, one doctor, impossible to get an appointment there now- i said  “f it,i will go private, my apologies but i have been struggling to breathe on certain days- awful place now.
GP surgery review: bramhall-health-centre
Title: Online Assessment Gatekeeping
Rating: 2 out of 5
Visited: September 2023
Unfortunately, you cannot phone to make an appointment anymore. You have to now fill out an online form for a doctor to remotely triage at some point before they determine you worthy of an appointment.
GP surgery review: bramhall-health-centre
Title: Poor
Rating: 1 out of 5
Visited: September 2023
In my opinion the practice is not geared up for patient care. Very difficult to get an appointment. If you have an ongoing condition there is little attention paid to review progress.
GP surgery review: bramhall-health-centre
Title: Innovative triage system
Rating: 5 out of 5
Visited: July 2023
I think the new booking system to see a GP by filling out a triage form is a great idea. Admittedly, when I first dialled, it was after the triage system had closed for the day but I submitted my form around 11 am the following day, had a call around midday and saw a doctor at 3.30 pm (I had actually been offered a 2.30 pm appointment but was not free at that time). When I went into the consulting room, the report I had gone to discuss was already up on the doctor’s screen so valuable time was saved and I was able to discuss it with her and another matter which I had also been able to highlight on the form which was also dealt with. This must have saved quite a bit of time and I felt I got more out of the appointment because of it. It also saved the amount of time you can sit waiting for the phone to be answered because of the volume of calls the receptionists are trying to deal with. Thank you.
GP surgery review: bramhall-health-centre
Title: Not baby friendly
Rating: 3 out of 5
Visited: July 2023
Recently joined this practice after moving into the area. The main reason as I have a 7 month old and the health visiting team are based here. I find it shocking that there is no changing table for babies. I was told to change my 7 month old on the toilet floor. There is plenty of room in the disabled room for a fold down changing table. I had to push to flimsy chairs together to change my babies nappy who had opened his bowels. No one cleaned the chairs either after we had changed him on them. Please install a changing table for babies
GP surgery review: bramhall-health-centre
Title: Great online GP service
Rating: 5 out of 5
Visited: June 2023
I'm very impressed with your online consultation firm and process. Each time I've used it I've been contacted the same day by a GP and if needed had a call or F2F with the GP the same day. This is a very efficient way to get the help you need as long as you are tech savvy. Long may this service continue running as efficiently
GP surgery review: bramhall-health-centre
Title: Very helpful
Rating: 5 out of 5
Visited: May 2023
Called in yesterday to see district nurse but my name wasn't down for the appointment, the lady on reception was extremely helpful and not only sorted out the appointment but also set up 3 more appointments for me. Brilliant customer service, keep up the Brilliant work.
GP surgery review: bramhall-health-centre
Title: Much better practice
Rating: 5 out of 5
Visited: March 2023
Although not a regular patient, I have recently had a few appt with various nurses and telephone appt with doctor. I have found the patient/practitioner appointments very well organised. Prompt reminders, keeping to times allocated. Over the years have felt the surgery lacking of warmth, and feelings of being another number. Recent appts have been welcoming, friendly and reassuring. Long May this continue. Well done. Would like to see more of a one to one with a doctor rather than telephone appt.
GP surgery review: bramhall-health-centre
Title: given my diagnosis by text   .terrifying
Rating: 2 out of 5
Visited: February 2023
was given a life changing  diagnosis  by text . was advised by text make an appointment to see GP  . then told   no appointments available for three weeks . terrifying experience .
GP surgery review: cheadle-hulme-medical-group
Title: Caring practice
Rating: 5 out of 5
Visited: July 2023
I've been a patient with Cheadle Hulme Medical Group a while, but usually in good health, so haven't used the service much. Recently I've been suffering with reoccurring urine infections, which present suddenly, leaving me in pain, struggling at work. The service has been fantastic. Immediate access to telephone support, with fast access to antibiotics, alongside other diagnostics. The GPs I have spoken to, have listened, been supportive and understood the need to treat my symptoms quickly without delay to prevent further complications and unnecessary time off work. Thank you Cheadle Hulme Medical Group.
GP surgery review: cheadle-hulme-medical-group
Title: Unbelievable service
Rating: 5 out of 5
Visited: June 2023
Between phone call at 8.45am and 11.30 am I had a repeat blood test followed by appointment with Dr, then ECG and 2nd blood test then off for X-ray at Stepping Hill. Couldn’t ask for friendlier service .  Thank you all very much.
GP surgery review: cheadle-hulme-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
I have visited the GP for the first time in a long time last week. I got an appointment quickly, the reception staff were lovely, the doctor was fantastic and really helped me. I have also been referred to other services quickly and efficiently. I’ve had a really good experience so Thankyou. I know how hard it is to provide this in todays society.
GP surgery review: cheadle-hulme-medical-group
Title: Waiting for 2 hours to get through
Rating: 2 out of 5
Visited: March 2023
I am currently on hold on your telephone system and have been on hold for 2 hours - in that time I have moved from a starting position of 8 to position 3 - I have not moved from position 3 in over an hour.  This is terrible and something needs to be done to improve this service - this is not good customer service.
GP surgery review: cheadle-hulme-medical-group
Title: Great new service
Rating: 5 out of 5
Visited: January 2023
I know the practice has been working on making improvements to manage demand and volume of calls received by reception. The phone options have been improved and my waiting time was very quick. I have just spoken with the most lovely and helpful person, who also gave me some really useful advice . Really good service!
GP surgery review: cheadle-hulme-medical-group
Title: 1 hour 30 minute waiting with austistic child
Rating: 1 out of 5
Visited: January 2023
My wife booked emergency appointment for my autistic child.Receptionists always been very concerned and cooperative.But when it comes to waiting time with Doctors,receptionists can’t do much.It’s very hard situation for me today when u have 2 austistic child.Especially when one autistic child 3 years old is with me in car  and one autistic child is with mum at smithy waiting area.Appointment was at 10 am.Seen by the doctor at 11:30 am.1 hour 30 minutes waiting time.My 3 year old autistic goes to resource based nursery in Bredbury green at 11:45 which is 30 minutes away from home.Unfortunately we can’t go there.
How hard it’s been,when autistic child gets annoyed by waiting.
GP surgery review: cheadle-hulme-medical-group
Title: Process for providing test results needs review
Rating: 2 out of 5
Visited: December 2022
I contacted the surgery for test results. I was given a surprising, upsetting and worrying diagnosis over the phone by the receptionist. She was unable to answer my questions as she was not medically trained. She then said it would be fine for me to wait a week for a physio appointment to discuss the X-ray. I had to ask for a doctor to call me back. This is very poor and I believe only normal test results should be reported to patients by the receptionist.
GP surgery review: cheadle-hulme-medical-group
Title: Get appointment
Rating: 1 out of 5
Visited: December 2022
Not a prayer. Phone number incorrect. Try online? Need to be a brain surgeon. 
If you are not physically able to walk in to make an appointment you might as well go to A & E. 
Garbage.
GP surgery review: cheadle-hulme-medical-group
Title: Review follow up
Rating: 4 out of 5
Visited: December 2022
I was asked to email the practice so that a member of staff can contact me to discuss a review that I had left.
I emailed the address given but the email bounced back.
GP surgery review: cheadle-hulme-medical-group
Title: Thank you very much
Rating: 5 out of 5
Visited: December 2022
I have made a call this morning 8th Dec and I would like to share my sincere thanks for the lady in the reception she's patient and understanding as I worried much about my son.  Trillions thanks
GP surgery review: hulme-hall-medical-group
Title: Great experience
Rating: 5 out of 5
Visited: January 2024
I contacted the practice on line & received 2 early appointments. Attended the first & very happy with the consultation & advice given. The doctor also kindly covered my second appointment with a nurse so a further visit is no longer needed.
GP surgery review: hulme-hall-medical-group
Title: Excellent help
Rating: 5 out of 5
Visited: December 2023
I visited last week and saw a lady physio. She was welcoming, attentive, thorough, 
very knowledgable and gave great advice as to the way forward. I did tell her she was marvelous!
GP surgery review: hulme-hall-medical-group
Title: ECG
Rating: 5 out of 5
Visited: December 2023
Dear Sir I contacted the practise in December regarding heart murmurs and was advised that a 48hr ECG would be required. 
I was told that none would be available for a couple of Months within the NHS and was therefore advised to approach The Alex. 
I did so aware there would be a charge £250 approx was mentioned by the practise. 
I subsequently arranged and collected an ECG 14/12/23 and returned this 16/12/23.
I have just received a bill however for £513 which seems to me to be a ludicrous amount of money- surely the Health practise is aware of these fees and if not why not - patients who do not have Medical Insurance should be advised of these potential costs. 
I have not been advised of my results as yet so could these please be forwarded or would it be possible to speak to somebody about this general enquiry.
Many thanks
Dennis Clarke
GP surgery review: hulme-hall-medical-group
Title: Always first class
Rating: 5 out of 5
Visited: December 2023
Using the online system, my husband sent a health query this morning and received a phone call from a doctor this afternoon.  Use of the system in recent years has always resulted in a call or a text within a few hours at most, and, if necessary, a face to face appointment. 
We frequently hear friends and family ( and politicians) complaining about GP practices and the NHS generally. We are happy to be able to respond that our Practice is exemplary.  This includes all of the staff.
As for the NHS,  we have both had evening and weekend appointments in recent times, and been able to read the Specialist's report    soon after.
GP surgery review: hulme-hall-medical-group
Title: Excellent
Rating: 5 out of 5
Visited: December 2023
I asked to see a doctor as I'm suffering from really painful sciatica. I was given an appointment the same day and the doctor was thorough and helpful and prescribed me appropriate medication.