janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: st.-luke's-surgery
Title: Very poor experience
Rating: 1 out of 5
Visited: March 2023
Very uncaring team and lack understanding of autism and mental health. 
They insisted on repeated appointment for the same issue. I left one appointment with a list of 4 appointments in the same week at the practice with a doctor who was inexperienced and offered no useful advice or treatment and despite telling the doctor I would not be able to attend them all and would prefer just 1 they refused to cancel.
Then very rudely criticized by another member of staff because I wasn't able to attend despite trying to cancel .
The inexperienced doctor then decided they had enough of me as I have a complex disability and decided to move me on elsewhere. Very confusing and conflicting advice and impossible to understand. All reception staff went out of their way to make me feel stupid for being autistic and mocked and criticized me every time I got one of their 'rules' wrong (rules changed from week to week and different staff have different rules)

They are only interested in positive feedback and the practice management and lead doctor both refused to meet and discuss the issues so I think anyone with autism or caring for someone with autism or similar disability would be very safe at this surgery
GP surgery review: st.-luke's-surgery
Title: Outstanding Practice
Rating: 5 out of 5
Visited: March 2023
I called the practice on the off chance they could see my son after after finding out there was a 4hr wait at the walk in centre after an accident he had had that afternoon with his finger at school, the receptionist was very helpful and fitted him in with in the hour of me calling. The doctor was outstanding, kind and caring towards my son, dealt with his sore finger, cleaned it and dressed it while making him feel calm and relaxed. Many Thanks for all your help.
GP surgery review: st.-luke's-surgery
Title: Prompt thorough care
Rating: 5 out of 5
Visited: March 2023
In at least three occasions over the last 5 years my wife and I have had a need for emergency consultation, in one case leading to an urgent cancer referral. In every case we were dealt with speedily and given the consultation the next day other than a weekends.  The staff were courteous and caring and continue to be so.  Your service we have received is excellent.
GP surgery review: st.-luke's-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2023
The practice staff from receptionists to the nurses and Doctors are helpful, understanding and strive to do their best by the patient. I have always managed to get an appointment within a reasonable time frame, even during these times when the NHS is stretched. The practice itself is in a modern building and has a range of other facilities such as physiotherapists, a pharmacy and plentiful parking. The practice is well run and send helpful text messages with updates about the service. Thank you St Luke’s!
GP surgery review: st.-luke's-surgery
Title: Very bad
Rating: 1 out of 5
Visited: September 2022
I was scared, and I am scared now. NHS staff has left me without medication for over one month.
I filled out the online request and was told to present my passport at reception. Of course, it was not a British passport. However, despite my peculiarity, I was told by the receptionists to wait a good seven days before they could double-check my ticket. And this adds to another fourth day without medication. I can never tell this story to my family.
GP surgery review: st.-luke's-surgery
Title: Great practice and  came across this fantastic surgery.
Rating: 5 out of 5
Visited: April 2022
The best and most caring doctors I  have had in years, moved to are so needed new doctors. I had to leave other local doctors  in my new are due to appalling conditions,service, gps and was left anxious to change to here.  Was shocking  and felt worried if the same would happen. Not al all here, they are amazing .The reception are fantastic, friendly ,kind and helpful. All doctors I’ve encountered  are brilliant. Appointments straight away for urgent matters. Wonderful staff and clean and professional surgery. They text and follow up all  items that need to be looked at and referrals are done straight away.
I registered this year and has restored my faith in the wonderful gps and practices after lockdown. 
Thank you  again on here to all staff, doctors and nurses here.
GP surgery review: the-horsley-medical-practice
Title: Excellent practice and team
Rating: 5 out of 5
Visited: October 2023
Always find that engagement with reception staff when making an appointment is incredibly efficient and courteous. Doctors in practice are excellent and follow up is very reassuring .
GP surgery review: the-horsley-medical-practice
Title: Very bad experience
Rating: 1 out of 5
Visited: February 2023
The Reception staff is very rude and unprofessional. Just increases patient stress level. Not willing to listen but quick to respond. Same is their It staff who helps with registration.
GP surgery review: the-horsley-medical-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: January 2023
I am constantly surprised at how quick it is to get an appointment and how helpful the reception staff are.  I hear of friends experiences at other practices and am so incredibly thankful I am with East Horsley Medical Centre.  Its a great example of an NHS practice at its best.
GP surgery review: the-horsley-medical-practice
Title: Great appointment access
Rating: 4 out of 5
Visited: November 2022
I am consistently impressed at how quickly I am able to get an appointment at the surgery. This is no mean feat given the current demand! Thankyou x
GP surgery review: villages-medical-ctr
Title: Great Drs Practice
Rating: 5 out of 5
Visited: January 2023
Many people are quick to complain but not quick enough to compliment, so I wanted to put pen to paper.  I would like to say thank you to the wonderful service our Drs and Nurses offer at our practice.  Over the past few years there have been so many negative comments in the press, social media, and also from family that attend other practices, fortunately none of which my family or I have experienced.  

Our Nurses gave my son exceptional attention, treating him several times a week for several months after an operation.  My husband has had numerous appointments with Drs, again always willing to talk and if necessary see him, and myself have seen Drs and Nurses with no delay in getting an appointment, most of which was during Covid.  

I would like to thank them all for their hard work and dedication during difficult and normal times.
GP surgery review: villages-medical-ctr
Title: Exceptional practice
Rating: 5 out of 5
Visited: December 2022
This surgery has provided me with generally exceptional service.  Performance is both relative and absolute. Its absolute performance is really good. They have a friendly team of receptionists answering the phones in good time and generally very positive. All the nurses I have interacted with are knowledgeable and efficient and my GP Doctor Guard  does a really good job with a positive “can do” attitude. 
Throughout covid they continued to provide an excellent service and whenever we have had to take our littles nephews in they have been quick to see them and kind. The attitude of the surgery is pro active - inviting you for jabs, offering on site physio, and for example promoting the nhs health check. 
Its relative performance is truly exceptional. I have the misfortune of having to experience practices with elderly parents in two different local villages nearby where getting anyone to answer the phone or getting doctors or nursing appointments is virtually impossible.  Send Villages medical centre really excels in comparison.
GP surgery review: villages-medical-ctr
Title: Excellent staff and service
Rating: 5 out of 5
Visited: September 2022
I have needed to contact the Villages on several occasions this week.  I was able to access an online telephone consultation quite easily and the doctor called early which was very welcome.  The reception staff have been prompt in answering the phone and have dealt with my queries very efficiently and carefully.  All in all, I am very grateful to be a part of this Practice and feel very fortunate to have received such prompt care.
GP surgery review: villages-medical-ctr
Title: So lucky to have a great doctor surgery
Rating: 5 out of 5
Visited: May 2022
I feel we are exceptionally lucky to have such a good doctors practice with great doctors and staff.
GP surgery review: villages-medical-ctr
Title: Good service in difficult times.
Rating: 4 out of 5
Visited: January 2022
General practice is massively busy right now. Huge workload, backlog of care and shrinking, exhausted workforce. Phoned my practice - answered in a minute and have an appt for 1800 Friday for a blood test. Great service from a hard working committed practice and staff.
GP surgery review: birchwood-medical-practice
Title: Great practice
Rating: 1 out of 5
Visited: November 2023
Wonderful service. Everyone was very helpful from making appointment on phone, receptionist at surgery to the Doctor I saw. Great service.
GP surgery review: birchwood-medical-practice
Title: Strange Words
Rating: 5 out of 5
Visited: November 2023
In your recorded message concerning persons under the age of sixteen, I heard the word coriza or corrisal for the first time ( I don't know how to spell it)
No-one I have spoken to since, including two NHS medically trained staff and a mother of two youngsters, has ever heard of this word. Do please use understandable English in your recorded phone preamble - we not all medically trained
GP surgery review: birchwood-medical-practice
Title: Horrible experience
Rating: 1 out of 5
Visited: November 2023
I had an 8.30am appointment which would have been the first appointment of the day and yet I didn’t get called in for 25 minutes which just completely baffles me. How are they possibly running late when they haven’t seen anyone yet? 
Whilst I was waiting I was sat listening to an incredibly rude receptionist interrogating patients about why it was they needed an appointment, loudly so everyone could hear, then telling them that they shouldn’t be at the surgery booking as it’s all done online/over the phone. The worst part was her attitude, she was just awful to the patients and I fully understand some people can be rude to staff which is also completely unacceptable but when she starts off talking to them in a rude, aggressive and disrespectful manner then I don’t really know what she expects. She is in a customer facing role and yet she is the least friendly, understanding and sympathetic person I have come across especially as she is dealing with unwell people!! 
Not only that but it has become increasingly difficult to get an appointment, always being told it’s emergencies only but who can state what an emergency is as to one person it’s one thing and to another it’s completely different. One gentleman had been asked to come back by the doctor if he wasn’t better and when he ran out of antibiotics and the receptionist told him “that’s not an emergency” I was mortified by her lack of understanding for people. I know that everyone is under pressure these days but that doesn’t justify the service I experienced yesterday.
GP surgery review: birchwood-medical-practice
Title: Awful practice
Rating: 1 out of 5
Visited: October 2023
I have been registered with this practice for over a year and I have not been able to make an appointment yet! 
I have been asked by the practice to have blood tests done and yet I can’t get an appointment.
I also wanted to make an appointment to have repeat prescriptions for a condition that I have been diagnosed with at the hospital, but I have been unable to do so. I have therefore stopped taking the medication which is not ideal. My ALT reading is too high but I find myself just having to accept this. The receptionist was extremely unfriendly and just ask me to call back in the future. Unsure what to do but just accept that they dictate this. Just sad as I have never seen a GP there or asked for anything. I understand they are busy but I just don’t know where to go with this. I don’t blame anyone for this it’s just sad!
GP surgery review: birchwood-medical-practice
Title: Barriers when phoning, told to go to A&E!
Rating: 1 out of 5
Visited: December 2022
I was told to go to A&E although no emergency, and that the only appointments held at this practice are for young children, how about the rest of the community? The phone lines are constantly engaged and when you manage to get through, you are directed to do an E consultation, even if you've already done this previously, barriers put up constantly.  Why are people being told to go to A&E when they obviously should be seeing a GP.
GP surgery review: birchwood-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2022
I'm not normally one for reviews but I wanted to leave one for Birchwood who has dealt with my family for several years. They have always been efficient and friendly and seem to have a good system in place to sort out requests for appointments in a common sense way which is very timely considering the limited staff and budget that they have to run such a large practice. Listening daily to people complaining about their GP practice, I am so glad that I am with Birchwood and just wanted to publicly show some praise for the obvious hard work they must be putting in. Thank you
GP surgery review: birchwood-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: January 2022
Over the past couple of months I have had to book a few emergency calls/appointments for my 1 year old son. I would just like to say how great the service has been, the receptionist I have spoken to have always been so lovely and hard working. An appointment or message to the dr has always been arranged and my son has been reviewed. The drs we have seen or spoken to have been very through and attentive. I just want to say a big thank you to everyone and for all your hard work in these tough times!
GP surgery review: smallfield-surgery
Title: Merger has not gone well
Rating: 1 out of 5
Visited: November 2023
Due to the apparent mis-management of the recent merger, it seems no longer possible to book appointments online. The information supplied by SMS about changing the GP practice name online was wrong and bore no resemblance to the actual options. Their note to contact support and not them if there are problems is horrendous given that it is them who have created this mess. Does no one bother to do things properly anymore? This does not bode well for any treatments - I'll be going direct to the local hospital in future.
GP surgery review: smallfield-surgery
Title: Well done for messing up once again
Rating: 1 out of 5
Visited: August 2023
I do not know how many times you can mess up until you actually change.  Stop telling people that you are working under pressure because of shortage of staff.  If your staff are good, I do not need to write this review and yes you will be getting a complaint letter off me too.
Who ever in your team who does patient referrals should win a medal for the most rejected referrals.  This person managed to get my referral rejected 3 times because she did not filled in the Proforma form which was sent to her by the team she has been referring to on several times. Before you asked, I have spoken to the team who keep rejecting the referral.  Now my referral is for definite been rejected now.  Thank you for doing your job so well that you certainly does not care about the patient.  If you did care about the patient, you would have picked up the phone and call to ask why was the referral been rejected so many times.
GP surgery review: smallfield-surgery
Title: you don't get to see a GP
Rating: 1 out of 5
Visited: July 2022
Utterly disappointing experience. Having done an e consult and asked to attend the surgery I was given an appointment with a physician associate and not with a GP. They instilled absolutely no confidence in me, first not having been aware of the e-consult and second not asking questions about one of the key areas I had attended for. Smallfield surgery has some great GPs, what a shame they have gone down the route of physician associates. They are simply not the same as the GPs and should be avoided.
GP surgery review: smallfield-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: March 2022
I feel so fortunate to have such a fantastic service in Smallfield. I was able to use the e-consult system and get speedy advice and a prescription from a GP. Without this service I would have been ill for much longer as I wouldn't have taken time out from work to visit the GP. I think it is fabulous that there are so many ways of making contact and getting first rate medical advice. Thank you
GP surgery review: smallfield-surgery
Title: They are a fantastic practice
Rating: 5 out of 5
Visited: February 2022
I have been taking mum there at least once a week for over a year the team in particular the reception and nursing team are amazing always a smile and care very much about their patients. I have just called as I need to get a form signed by a doctor for mum and they said yes no problem just bring it down and we will sort it for her. What a massive difference they make to our community throughout these really tough times. Thank you Smallfield surgery.
GP surgery review: wayside-medical-practice
Title: Telephone call from doctor
Rating: 5 out of 5
Visited: January 2022
Just had my first telephone call from the doctor.  I didn't feel rushed, the doctor was very supportive and listened.. I am so pleased that I have picked this surgery.. keep up the great work.. thank you
GP surgery review: wayside-medical-practice
Title: Friendly and professional
Rating: 5 out of 5
Visited: January 2022
To the manager.  Just want to say a credit to your team. I registered at your practice and the level of service, helpful and putting me at rest was excellent.  Am so pleased I have chosen your practice. Thank you 😊
GP surgery review: the-integrated-care-partnership
Title: Very caring doctor
Rating: 5 out of 5
Visited: November 2023
We were able to get a same day appointment for my baby and the GP was very thorough and patient and provided us with a lot of information and reassurance - thank you.
GP surgery review: the-integrated-care-partnership
Title: Outstanding support
Rating: 5 out of 5
Visited: August 2023
Contacted surgery for follow up from A&E attendance as soon as I mentioned cardiac condition I was given an appointment for today. The GP I met with listened to what I said, provided support & reassurance for my concerns but most importantly he explained everything that A&E had not.  I over-run my time but still showed concern for which I was grateful and didn't 'rush me out' of the appointment. Thank you!!
GP surgery review: the-integrated-care-partnership
Title: Abrasive receptionists
Rating: 2 out of 5
Visited: August 2023
I have held off for years writing this as the doctors themselves are absolutely excellent but sadly some of the receptionists are abrupt and downright rude. Not acceptable customer service at all, especially when the majority of patients contacting the service are feeling unwell and vulnerable.
GP surgery review: the-integrated-care-partnership
Title: Excellent service
Rating: 5 out of 5
Visited: June 2023
I had cause to contact the GP about a small funding application I was making that needed their input. The call I received from the GP, was both on time and very understanding. In addition, the follow-up made by the GP was extremely efficient and the matter was dealt with, within a day of my contacting them. Outstanding. Thank you for the help.
GP surgery review: the-integrated-care-partnership
Title: Grateful thanks
Rating: 5 out of 5
Visited: February 2023
My elderly husband is, as many men are reluctant to visit his GP. However, this week it was obvious he needed help beyond paracetamol! I contacted the Old Cottage, explained I was speaking on his behalf and the call handler was patient, understanding and on a bad day for staffing found an appointment for him at Stoneleigh. The GP who saw him was kind, professional and entirely empathetic with his situation.  I truly am very grateful to her, (as are our family) and as is my husband, who is cautiously well on his way to recovery. 

In these days of negative comments about the NHS filling the airwaves and social media I would like to contribute our thanks and 100% satisfaction for the care given.  

Marvelous!
GP surgery review: the-integrated-care-partnership
Title: Fantastic fast and effective response to urgent problem
Rating: 5 out of 5
Visited: January 2023
My 79-year old mother and 85-year old mother are both patients at this practice. Over the Christmas period I noticed a marked decline in their general health and ability to care for themselves. They were no longer able to travel to the GP surgery and I live 150 miles away. So, I called reception first thing on the New Year bank holiday and after explaining the problem to the receptionist, within minutes one of the GPs phoned me back to discuss my concerns. He then organised a home visit by a paramedic from the practice two days later. The paramedic did an excellent job in assessing my parents and putting them at ease, in taking blood and urine samples and making a provisional diagnosis of UTI in both of them. The GP immediately wrote up antibiotics, which were started within a few hours of the home visit. The paramedic recognised the problems my parents were having with self care and the activities of daily living and contacted social services that afternoon to arrange an urgent visit and assessment the following morning. That afternoon the paramedic phoned me and that evening the GP phoned me to give me updates and discuss my parents' problems. I cannot speak highly enough of the professional and timely response provided by this practice!
GP surgery review: the-integrated-care-partnership
Title: Caring and efficient surgery
Rating: 5 out of 5
Visited: January 2023
I want to share my experience today of my GP surgery which is a very positive one.
I called at 8.00am as needed an emergency appointment today. I was number 29 in the phone queue but given an appointment at my surgery for 11.00 with my own GP. The call handler did ask what my emergency was so I explained and a note in the surgery explains that they will ask your symptoms in order to direct patients to the right source of help.
I was called in to see the Dr 25 minutes after my appointment time, but the surgery waiting room was more full with patients than it normally is. She immediately prescribed the antibiotics I needed for my UTI and as usual was professional but friendly enough to put me at ease.
It is good that we now need to wear masks in the surgery, but 2 patients weren’t wearing them.  However masks aren’t expected to be worn in my local chemist, but perhaps chemists need to follow suit? 
However also on the surgery board was a note to say that about 237 people had missed their appointments last month alone! Some of these may have had valid reasons but shame on those who just didn’t bother to turn up when someone else could have had their appointments. It’s people like them that are a hinderance to our NHS. This is what I have shared on my Facebook as I was so impressed with the care and attention I received today at my surgery (Fitznells Manor).