janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: south-reading-&-shinfield-group-med-prac
Title: most unreliable surgery
Rating: 2 out of 5
Visited: January 2022
i was calling to book a appointment for 4 days . every time they answered call saying doctor will call us , then what they doing giving one ring then putting phone down before answer the call . it was nurse calling everyday not even doctor. this type of behavior not acceptable from doctor. we only call doctor when we really need help and medicine to prescribe for our illness . my wife suffering pain and other problem last 8/9 days but could not see doctor .
GP surgery review: university-medical-group
Title: Worst doctor's experience I have ever had
Rating: 1 out of 5
Visited: May 2023
The worst doctor's experience I have ever had. 
- Unfriendly and unapproachable from the beginning 
- Did not listen to what I told her regarding previous doctor’s opinions about my condition 
- Undermined and patronised me when I outlined the preventative methods I have taken for my ailment, which were all specialist recommended
- Prescribed me medication containing ingredients that I specifically said I couldn’t have (and that had previously made my condition worse)
- Appointment was rushed and I felt as though I was inconveniencing her for being there with the consultation only lasting 5 minutes and coming to no obvious solution or conclusion
Doctor’s have an obligation to ensure patients feel comfortable and heard and this doctor failed to do both. Whilst I understand people have off days (which I can only assume this must have been), it is no excuse to disregard a patient who has come to you for help. Deplorable behaviour.
GP surgery review: university-medical-group
Title: Rude receptionist
Rating: 2 out of 5
Visited: March 2023
I called on the advice of another doctor (who id spoken to via a video consultation) to book an appointment during the 8am scramble. 

The receptionist was frustrated because I had a bad connection (nothing I could do about that, certainly couldn’t call back and wait another 20 mins to get through) and generally spoke to me without kindness or empathy.

She made me feel a nuisance and questioned the legitimacy of my need for an appointment, even though I told her I had tonsillitis and she referred to it as ‘pain in your throat’

She made me feel so guilty for calling up that when the call ended I burst into tears. 

Nobody likes having to make an appointment, we’re constantly told the NHS is under strain. I was simply following the advice of another doctor.
GP surgery review: university-medical-group
Title: Caring practice, doing their absolute best
Rating: 5 out of 5
Visited: October 2022
I love my practice; I have a complicated set of health needs and need monthly blood tests and more appointments than your average bear! I've found if I set my alarm and get on the phone at 7.59/8.00am I can usually get seen the same day, or a telephone appointment. This is completely reasonable, given the huge demand for appointments. The online services - ordering repeat prescriptions, booking monthly blood tests - work like a charm, and the staff are always kind, warm and friendly. The way the vaccine clinics (for flu jabs, for example) are run is amazing - everyone shows up and works so hard. Cannot recommend this practice highly enough and have so much love for everyone who works there. Thank You!
GP surgery review: university-medical-group
Title: Great doctors but you can't get to see them
Rating: 1 out of 5
Visited: April 2022
I find the doctors at this practice(at least most of them) to be excellent. Problem is, since the practice merged with another surgery, it's impossible to get an appointment to see them. No chance of booking an appointment online, if you're lucky to get an appointment in the morning scramble it will only be a telephone call and that's if you're lucky. It's not because of COVID, this started a long time before then. Unfortunately there are not many alternative options in this area either.
GP surgery review: university-medical-group
Title: Outstanding Care
Rating: 5 out of 5
Visited: February 2022
I have been with this surgery for many years and have a complex set of health needs. I have received consistently outstanding, personalised, regular care from them for many years, and have always been treated with respect and compassion. My complex needs are always managed quickly and fastidiously. 

My allocated GP and the rest of the team have still delivered this consistently excellent care even throughout the pandemic. I cannot thank this surgery and all of the staff enough, or recommend it more highly, especially in relation to mental health issues. 

I wouldn’t be able to manage my life without the care I receive from here. Thank you so very much to all of the practice staff for all your hard work, especially during Covid times.
GP surgery review: university-medical-group
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
I went to booster clinic and all the staff were very pleasant and helpful, the booster was administered professionally and the doctor was very nice and ready to answer any questions I had, I arrived anxious and left relaxed
GP surgery review: university-medical-group
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2022
The overall service and provision of this practice is excellent, the staff are all cheerful and friendly and professional. 

I attended the booster clinic this morning and the whole process was well-planned and smooth, and the whole team was on hand to assist, including the chief doctor. The jab was done professionally and competently and I felt reassured. Marvellous as ever.
GP surgery review: tilehurst-surgery-partnership
Title: Great asthma nurse
Rating: 5 out of 5
Visited: July 2023
Had a really helpful phone consultation with the asthma nurse earlier this week (annoyingly I can’t use her name in this review and am having to resubmit this without it). In January I was automatically switched to an inhaler I didn't get on with (NHS England cost saving drive, not a clinical decision). I persevered for 6 months but it didn't suit me at all. I mentioned in my asthma review form that I wanted to switch back to Fostair and a call with the asthma nurse was scheduled for me. Not only was the nurse receptive to switching back me back to Fostair, but she listened to what the issue was and suggested the Fostair dry powder inhaler that I think will work even better for me. Definitely an example of exceeding my expectations as I came away with even more than I'd hoped for. I wanted to review as I'm sure people are quick to complain when they're not happy, so I want to be quick to compliment when I am. Good asthma nurses are worth their weight in gold. Thank you.
GP surgery review: tilehurst-surgery-partnership
Title: Unable to get an appointment
Rating: 1 out of 5
Visited: April 2023
Despite having an online website with the ability to book appointments GP appointments are not included. When using the online form to attempt to book a GP appointment I get a canned response asking me to call.

When you call, you get told no appointments are available for that day. Okay? So can I book for tomorrow, or later in the week? Of course not. I get told to call back at 8am the following day where I can fight through the hoards of other people all given the same advise.

They have an online booking system. They have appointments every day. Just let people use the online booking system.

I literally am in the process of swapping GPs due to this embrassment after being registered here for >25 years. It is unacceptable to me that you can not get an appointment unless you can at 8am. If you work the nightshift, or are already working at 8am you're literally unable to use this GP. It's a disgrace that they have a functioning online booking system and yet do not allow appointment bookings - but anything that's paid for (blood samples, physiotherapy) has >40 appointment slots available instantly. I would have happily paid for GP appointments too, but that's not even an option.

To finish this I would say I have not once met my registered GP in >25 years, I am always given whomever is available (which begs the question why have a registered GP?) and they send me a text message survery asking for my ethnicity for their records. If they do not know my ethnicity after >25 years I do question what they are doing. I also add their website does not reflect their bank holiday opening hours, and in general is not kept up-to-date.
GP surgery review: tilehurst-surgery-partnership
Title: A Surgery That Cares
Rating: 5 out of 5
Visited: April 2023
I have received good care from the surgery. 
A medical result of mine was of mild concern. A GP kindly let me know her plan of action, then, the result of this action.
I feel very fortunate to be on the receiving end of this wonderful care with an organised and professional GP.
Thank you.
GP surgery review: tilehurst-surgery-partnership
Title: Unhelpful and unfriendly staff
Rating: 1 out of 5
Visited: August 2022
There is an overall unwillingness to help the patient in this surgery. Whether it was at the point of registration, where we were sent back for not having printed bank statements ( hello, 2022?) while my child had a 39.5 fever to being just overall unhelpful with simple tasks like linking a child profile to their parent  on NHS app ( yep, they couldn’t do that or tell me how to get around it). These topped up with unfriendliness and unkindness.
GP surgery review: western-elms-&-circuit-lane-surgeries
Title: Appallingly overcomputerised
Rating: 0 out of 5
Visited: January 2024
Although the staff are excellent, communications with the surgery can mean working through four separate online forms, all of which ask the same questions. Ditto asking for a appointment. This is new and may settle in, but at the moment it's truly appalling
GP surgery review: western-elms-&-circuit-lane-surgeries
Title: Confusion
Rating: 3 out of 5
Visited: November 2023
It has taken 2 .  5weeks to get an appointment  with a Dr . I received  text to confirm face to face  booked in on the machine  waited & waited  !! Then my phone rang it was the Dr  " what can I do for you  ?? . Couldn't believe  it thought she was running 35min late  !! I was seen  i do believe  the administration team  could  be better . 
It will be a good talking point but of course in medical situations  these errors are unprofessional.
GP surgery review: western-elms-&-circuit-lane-surgeries
Title: Very unhelpful
Rating: 1 out of 5
Visited: October 2023
I am 32 weeks pregnant and a teacher and have come into contact with a child who has mumps. I think I am fully vaccinated but rang the surgery to ask if they could access my vaccination record to confirm this. I was told this would have to be a phone appointment with a nurse which couldn’t happen for another 13 days. This could be putting myself and unborn child at risk for almost two more weeks. This is unacceptable and could potentially be dangerous.
GP surgery review: western-elms-&-circuit-lane-surgeries
Title: Poor service and communication
Rating: 3 out of 5
Visited: September 2023
Blood test results taken 1 month ago confirmed I was taking too much medication. I was advised by text that I would receive more information by telephone in 4 weeks time. 
Despite requesting more information at an earlier time, this was refused. The surgery were quite happy for me to continue taking too much medication. If I experience chest pain etc. then to contact local hospital or 111. This promotes poor use of our health care services and a neglect of my healthcare. As it is I am expected to take the call in the middle of my working day.
GP surgery review: western-elms-&-circuit-lane-surgeries
Title: Faultless practice!
Rating: 5 out of 5
Visited: July 2023
Yet another blooming ailment for me but yet another excellent response from the Western Elms/Circuit Lane team. I had to wait all of three-and-a-half minutes for my call to be answered this morning, the very polite and friendly receptionist took the essentials of my problem, I was called by a highly helpful and knowledgeable paramedic just over an hour later who discussed my symptoms in detail and told me exactly what I needed to do and what the surgery would organise for me and three hours later I had a phone call offering me dates for blood tests and a full med check. 

I am actually staggered – although very grateful – that with the load there is on GPs and their support staff these days that our surgery is able to offer such a first-class service – one that nevertheless I have experienced from the surgery many times over recent years – but I am also saddened that as I know there are many patients from the surgery who have all had similar excellent experiences that it is generally only people who feel the need to complain who give feedback. It would be really good to see a few more positive reports from patients who have received the great service that I have, to show the Western Elms/Circuit Lane staff – medical and administrative – how much we appreciate them being there for us!
GP surgery review: western-elms-&-circuit-lane-surgeries
Title: Poor service
Rating: 1 out of 5
Visited: July 2023
Called into surgery on Monday 24th due to concerns with a mole on my back. The surgery waiting room was empty but told no slots available and told to call in morning. Tried to contact surgery in morning couldn't get through. Tried a bit later to then find I'm 14th in queue hung up as couldn't wait that long as at work. Difficult to call from work as unable to use phone in certain areas. Still haven't got appointment and concerns about the mole on my back. Totally disappointed with service
GP surgery review: western-elms-&-circuit-lane-surgeries
Title: OMG, I have no words...
Rating: 1 out of 5
Visited: May 2023
You have a better chance of winning 6 in the National Lottery than booking a doctor's appointment at this clinic.... And if you're lucky enough to get a face to face appointment, they'll send you across town to a clinic at the Circuit Lane. If I would like to explore England, I'd book an appointment at some surgery near Snowdonia! Nevertheless, I am lucky and managed to book an appointment! Of course they sent me to Circuit Lane - and I don't have a car, so I'll have a one hour journey to my destination. Also I have to wait over a month for the mole to be seen, a bit long in my opinion, isn't it? I have already been to this clinic about two weeks ago regarding exactly the same issue!!!!!! I was sent to a triage nurse who (there were 2 nurses at the time of my visit), and now is the best, they told me straight up that she didn't know anything about moles and someone would contact me to book another appointment! What a wasting of tax  payers money, resources and patients time!!!!!!

I have been to several GP surgeries in Reading but Western Elms is the worst of them....

NHS, please sort this mess out!
GP surgery review: western-elms-&-circuit-lane-surgeries
Title: Excellent practice!
Rating: 5 out of 5
Visited: April 2023
I have just had a telephone consultation with a doctor at the surgery and bearing in mind that seemingly most people only give feedback to complain I thought I would say how helpful, thorough and caring the doctor was … as always. I have nothing but praise and thanks for the attentions I receive from Circuit Lane/Western Elms.
GP surgery review: western-elms-&-circuit-lane-surgeries
Title: Caring as always
Rating: 5 out of 5
Visited: March 2023
I felt it was once more time for me to express my gratitude to the medical and the administrative staff at Circuit Lane Surgery. There is so much bad press these days about GP surgeries and I find ‘my’ surgery so caring, responsive, competent and proactive. As the years go by, these factors become ever more important to one’s day-to-day well-being, having the comfort of knowing that if I do present with health issues they will be promptly and properly attended to.

Well done guys, and thank you!
GP surgery review: western-elms-&-circuit-lane-surgeries
Title: Terrible practice
Rating: 1 out of 5
Visited: March 2023
Over the last few years the level of care and service from this practice has steadily declined.
It's almost impossible to arrange an appointment unless it's an emergency, there's no continuity of care for follow up appointments. Today I've had a phone appointment booked,  the gp did call but as soon as I answered they hung up and then I received a text saying that I missed my phone appointment!!. I called back to wait on hold for ages to be told that the gp would call me again. 5 minutes before closing I called again to be told the GP had left for the day and my only option was to go through the same process tomorrow. 

This is 4 months after my initial contact for the same issue which is still unresolved, there have been errors at every point. Appointments booked incorrectly, blood tests have been either lost or missed and had to be repeated, phone appointments haven't been completed, medication hasn't been reviewed and no one seems able to resolve any of the issues. 

Separately specialised referrals haven't been carried out and GP's have on occasion been rude and insensitive.

The receptionists do their best in an impossible situation and all of the nursing staff have been professional. 

I will be moving surgery.
GP surgery review: bampton-surgery
Title: Fantastic team
Rating: 5 out of 5
Visited: May 2023
I have a number of medical issues. I moved to this surgery in August 22, from London. They are on the ball. Very quick to process referrals, and as equally quick to get the results to you. Most recently at 7pm on a Friday by text… also confirming further action to be taken. (Non life threatening).

The team are great - reception, nurses and doctors alike are approachable and helpful.

Thank you to them all.
GP surgery review: broadshires-health-centre
Title: Kind and caring
Rating: 5 out of 5
Visited: June 2023
Staff all always kind and caring regardless of the strain that they are under and the abuse that they take is horrendous. 
They are apologetic and empathise with you. 
The nurses are always happy and extremely supportive. 
They dealt with my Mothers end of care so quickly and made her last unexpected few months with care and dignity.
GP surgery review: broadshires-health-centre
Title: Perfect care
Rating: 5 out of 5
Visited: June 2023
I am not a member of this practice however, my mum fell over and would not call the doc's, I found out a week later, I saw a photo of her and called the practice to ask if they could get to see her, I was told that would not be possible because she needs to call so, I sent the photo in and they made contact within a very short time, she was in the next day and found to have a fractured wrist, she also had two broken teeth. This practice has been outstanding in their duty of care in this situation and I can't thank them enough, I am miles away and this was my only form of contact so, the full 5 stars goes to all the staff that were involved in this horrid situation. Thank you all for looking after my mum and keep up the good. work
GP surgery review: broadshires-health-centre
Title: Needs staff urgently
Rating: 1 out of 5
Visited: June 2023
Need an appointment for suspicious mole, ntokd mo appointment for 2 months and to try and call in 5 days for on the day call. Virtually no doctors left, the town has more than doubled over the years, no increase in doctors just a sever decrease
GP surgery review: broadshires-health-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: January 2023
Unfortunately after many years with the practice I’ve had nothing but very bad experiences. It is impossible to get an appointment regardless of whether it’s an emergency or routine. Patients keep being advised to keep trying to phone at 8 am to hopefully get an appointment. Due to everyone calling at that time it is impossible to get through to the practice, can’t even get on hold. Not everyone has time to be sitting by the phone at 8 am every day due to work commitments. My condition still remains untreated due to not being able to be seen.
GP surgery review: broadshires-health-centre
Title: extremely bad service
Rating: 1 out of 5
Visited: January 2023
Impossible get the appointment. I am trying every day to call many times but the line is busy all the time. Also not possible get appointment face to face. I went there i have been to to call them for appointment so i am keep trying.  I tried 119 times today until now from 8am. My son needs the treatment but we can not see the doctor!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
GP surgery review: broadshires-health-centre
Title: Excellent Service as always
Rating: 5 out of 5
Visited: April 2022
As usual there was a delay getting through, due to call volume, but I kept trying and once through service was excellent. Receptionist ensured I had an appointment with the doctor I wanted as early as possible. Once I visited the doctor I was given plenty of time to go through my issue and allow the doctor to carry out checks and tests. I was referred to specialists but due to the wait outside the practice I asked for a referral letter for my PMI and this was sent promptly and allowed me to get in and see the specialist within a week instead of 6 weeks.
I then needed to by put on medication which the practice got raised quickly and sent to the pharmacy there and they provided it that day. Also they went out of the way to ensure I was aware of the pre-paid system which would reduce my overall costs.

All in all an excellent service for a "business" under continued high pressures. Very well done and thank you.
GP surgery review: broadshires-health-centre
Title: Exemplar Service, Great Surgery
Rating: 5 out of 5
Visited: April 2022
I appreciate that there can be delays in getting an appointment as reviewed by others, but what practice doesn't have those problems.  Personally I cannot recommend highly enough Broadshires practice, that includes the reception/admin staff, nurses doctors all of them.  I have been with them for nearly 4 years now and they have been attentive, proactive, sympathetic and kind even at the most difficult times in my medical history. They have listened, support and leaned into referral departments to speed things along when required.  Regardless what others feel, I am extremely happy with the service they provide, and felt it was important to leave positive feedback.
GP surgery review: broadshires-health-centre
Title: Impossible to get an appointment.
Rating: 1 out of 5
Visited: February 2022
I called to try and book an appointment with my GP and after the automated message was left waiting on the phone twice at different times for 20min with no answer... 
I decided to visit the surgery in person as I was concerned that my symptoms were getting worse and it is leaving me in pain and discomfort.
On asking the receptionist if I could book an appointment I was told if it wasn't an emergency I should call back later in the week (something about a new system) and I "MIGHT" be able to get an appointment in 6-7 weeks. 
I explained my difficulty in getting though on the main number previously and was told to just keep trying. The receptionist actually held up crossed fingers.
I've since spoken to my private medical provider who are eager to help me but I would need a referral from my GP.
I'm now stuck with a worsening condition with no access to my GP due to unhelpful reception staff.
While I understand the surgery is busy and under pressure the treatment I received from the reception staff was not only unprofessional but bordering on negligent.