janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: village-surgery
Title: support unavailable for emegency food bank /energy
Rating: 2 out of 5
Visited: October 2022
my daughter has a 14 month old son who contacted this surgery and explained how she has experienced difficulty with money resulting in all her energy gas and electric has  been turned off 
she  was told a care worker would get in touch for 3 days we have been calling and been hung on constantly shes going to ring you 
no  help still today 3 days later no support no call she is staying with myself in a one bedroom bungalow with my grandson 
appalled at the lack of concern for a baby and mothers welfare.
GP surgery review: village-surgery
Title: Phone appointment
Rating: 3 out of 5
Visited: February 2022
This was booked for 2pm today,I've heard nothing or not had a missed call.
This appointment took me 2 weeks to obtain for a prescription review.
Do I now wait or try yet again to try to obtain another appointment?
GP surgery review: broom-lane-medical-centre
Title: Vaccinations
Rating: 1 out of 5
Visited: January 2024
This was once a great surgery.
My wife and I are to travel to the Far East on holiday, we’ve been messed about by the surgery that have stated they do not carry out holiday vaccinations anymore.
We have had to pay £20 to a chemist for consultation as to what vaccines we require. They have told us we require 1 injection which we are eligible to have on the NHS. So we once again returned to this surgery that have repeatedly informed us they no longer have the staff to carry out this NHS service, this looks like we will now have to pay £37 each for the single injection.
My neighbour has had numerous holiday vaccines from the the Stag surgery all free of charge on the NHS???
The receptionists have not advised us on where we can go to have this vaccine, just the fact that the surgery no longer carry out this service due to staff issues.
I wonder if the new extension to the surgery has resulted in losing staff to pay for it?
I have found the service from the surgery has depleted considerably over the years. The only way to get the correct service from the NHS is to move surgery!
GP surgery review: broom-lane-medical-centre
Title: Outstanding Practice
Rating: 5 out of 5
Visited: December 2023
Each time I visit the practice with my children when they are unwell the doctors always go above and beyond! They show care and empathy towards my children and reassure myself ! I know that my children and their wellbeing is in great hands 
. I can’t thank the doctors enough for all they do!
GP surgery review: broom-lane-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2023
Friendly, caring, explained things thoroughly and listened! Gave feedback on tests I had recently undergone Made sure I understood what was required of me! Not my regular doctor,-who is excellent-but very pleasant, friendly experience!
GP surgery review: broom-lane-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: September 2023
Had a few issues with my health recently cannot praise all the staff at broom Valley enough dealt with promptly regarding  treatment and xrays feeling a lot better thanks alot brilliant
GP surgery review: broom-lane-medical-centre
Title: Embarrassment to the nhs
Rating: 1 out of 5
Visited: August 2023
Attended walk in centre Friday prescribed a tablet asked to ring the practice this morning to confirm the prescription was sent to my local chemist. As usual on hold 15 mins then held in a que got through to a ringing phone the phone rang for 8 mins no one answered eventually I put the phone down.  This practice is not a patch on what it used to be it’s a total shambles why have you made the place bigger when no one can be bothered to answer a phone the building should be demolished and build a car park that would be more use to the community
GP surgery review: broom-lane-medical-centre
Title: Disappointing visit
Rating: 4 out of 5
Visited: August 2023
It pains me to write this review as I have been a patient just about all my life and always praised all the staff who are working hard during a difficult time, but my appointment last week with one particular GP  made me feel like he couldn’t be bothered he never made eye contact took my BP said it’s high tore off a prescription signed it never told me what it was for or what it was said make an appointment for a ECG said I could go to work even though I told him I had been experiencing dizziness and light headed period but never bothered to ask me what I did for my job. Gave me a month supply of meds never said what to do after that .( do I just stop the tablets ).  I am very happy with the practice but I was so disappointed on this occasion. I would like to add all the other staff were polite and friendly.
GP surgery review: broom-lane-medical-centre
Title: Absolutely wonderful
Rating: 5 out of 5
Visited: August 2023
after having dealings with receptionists,nurse and the  doctors they have all been fantastic, Whatever I have queried they have taken their time to explain everything to me. Being a pensioner aged 82 I find this so very helpful
GP surgery review: broom-lane-medical-centre
Title: Shame, I thought this surgery was good at some point.
Rating: 1 out of 5
Visited: July 2023
It's impossible to get an appointment the service is non existent. They  don't contact you when they are supposed to. They only answer the phone when I think they are sick of hearing it ring only to be told there are no appointments until months away. I have been trying to get an appointment for months now. My health is deteriorating to a point now where I'm now going to move doctors.
GP surgery review: broom-lane-medical-centre
Title: Great experience
Rating: 5 out of 5
Visited: July 2023
I was seen by Dr Williams, she couldn't have been more approachable. She went out of her way to do everything for me and checked in on me a week later to see how I was doing. Hope to always see her.
GP surgery review: broom-lane-medical-centre
Title: Waste of time
Rating: 1 out of 5
Visited: June 2023
Just been on the phone 20 minutes on hold 10 mins in a queue got to speak to the receptionist to be told No appointments left what a joke why are you extending the building it needs to be smaller you can’t get to see anyone ,sell the building move to a phone box
GP surgery review: greenside-surgery
Title: Shocking service
Rating: 1 out of 5
Visited: May 2023
Had a blood test 5.5 weeks ago and if it wasn't for the air mid app I still wouldn't have any answers. Finally the day of my follow up appointment came, I sat waiting for 35 minutes. I went to speak with the receptionist who just kept insisting I would be next, however if I was 35 minutes my appointment would have been cancelled. I said the service wasn't good enough. She asked if I wanted to rearrange however there was no evening appointments available, I left the surgery still without seeing a dr or future appointment. Absolutely abysmal service! Will find alternative surgery asap.
GP surgery review: greenside-surgery
Title: Shocking practice
Rating: 1 out of 5
Visited: April 2023
Awful Practice, waited over 3 hours on the telephone to speak to a receptionist, waited over an hour as caller 1 in the queue. Disappointed, dissatisfied, disgraced. 
Shocking practice.
GP surgery review: greenside-surgery
Title: Poor practic
Rating: 2 out of 5
Visited: March 2023
Cannot get to see a GP at this practice, the good GPs have left.Have tried making an appointment as I have had sudden hearing loss in one ear, I have had several falls over the last few weeks as my left knee keeps giving way.Explained this to the receptionist who advised me to contact later in the week regarding appointments and to treat my ear with olive oil.Since when did receptionists become medical practitioners? This practice as lost its way and is letting down its patients.
GP surgery review: greenside-surgery
Title: Unsupportive practice0
Rating: 2 out of 5
Visited: January 2023
Feel I was not listened too, the GP I saw had never met before and seemed to know little about my health conditions.Had very little eye contact with her and she spent most of the time staring at her computer screen.How I miss The Gp's that really cared about their patients and you developed a relationship with them.Not a good experience at this Surgery. Would not recommend it !
GP surgery review: greenside-surgery
Title: Shocking appointments
Rating: 3 out of 5
Visited: October 2022
My Daughter has asked for an appointment to start the contraception pill and was told 4 weeks waiting list? So much for preventing unwanted pregnancies, I am shocked to say the least! All the sexual health lessons drilled into kids at school and advice from us (parents) is a waste of time! She is 18years old and trying to do the responsible thing and we are totally knocked back by this!
GP surgery review: greenside-surgery
Title: Drs don’t listen
Rating: 3 out of 5
Visited: August 2022
Doctor rang me while I was at work despite my asking receptionist for them to ring later. The doctor did not seem to have read my notes at all and was surprised when I told her that I need a hip replacement and needed painkillers till I could see the surgeon in October. She then reeled off all the down sides of taking painkillers long term, I am in constant pain but I feel that because I’ve had other health problems previously that they are not taking me seriously
GP surgery review: greenside-surgery
Title: Unsupportive practice
Rating: 2 out of 5
Visited: May 2022
Fell in my garden, and cut my right arm, contacted the surgery and asked if I could see a nurse as the wound needed a dressing.Was told this was not possible and advised to go to pharmacy or A&E.I informed the surgery that it would probably only require butterfly stitches and I was not prepared to sit in A&E for up.to 7 hours as they needed to deal with more urgent cases.I really feel this practice needs reviewing as they are not providing an adequate service .
GP surgery review: woodstock-bower-group-practice
Title: No help No reply
Rating: 1 out of 5
Visited: March 2022
I am ill and suffering and need help  No reply to  second message sent was hoping to speak to a Gp but did not get the chance  who decides who can and cannot speak to a Gp .I explained my symptoms  and needed to be examined this was Not offered  looks like i will have to go to a and e again.
GP surgery review: barnsley-road-surgery
Title: Needs rountine appointment
Rating: 4 out of 5
Visited: January 2024
So I think you should run routine appointments again or something put into place as when you ring at 8.30 and don’t get through till gone 9 all appointments are taken it’s leaving you to have to find alternate ways to seek medical attention. I find myself going more to out of hours services then my own gp. I’d rather see our own gp that knows our family then seeing other doctors you don’t see again! So like I said I think something should be put in place weather you take 2 hours in the afternoon out of the day for routine appointments or look at hiring another doctor for the surgery then just having the 1 doctor working.
GP surgery review: barnsley-road-surgery
Title: Terrible service and extremely rude
Rating: 1 out of 5
Visited: December 2023
Managed to get an appointment with the doctor. The receptionist here are lovely. However the doctor who saw me was extremely rude. Absolutely no bedside manner at all. I'd rather stay ill than ever have to see her again.
GP surgery review: barnsley-road-surgery
Title: Appointments
Rating: 2 out of 5
Visited: July 2023
At this surgery they ask you to ring at 8.30am each day for an appointment, but when you do you are constantly cut off,so you keep trying only to be told there fully booked,how can that be when you are constantly on the phone for 15 mins,from 8.30,there should be a queuing system on there phone telling you how far in the queue you are when ringing, its ridiculous that you cant make an appointment for any other day, without having to ring on the same day only to be told there none available???
GP surgery review: barnsley-road-surgery
Title: very difficult to get an appointment
Rating: 1 out of 5
Visited: June 2023
i wake this morning very dizzy later on i manage to go to my GP and asked if i can get somebody to check my blood pressure as i have dizziness the receptionist told me you have book an appointment, we do not have any appointment this week.
that is really worried me a lot
GP surgery review: buchanan-road-surgery
Title: standard of service has been lowered
Rating: 1 out of 5
Visited: October 2023
I have been registered at this surgery all my life but since ownership has been changed to PCN Clover the standard of service has indeed got worse. 
A routine appointments is about 5/6 weeks in advance or you call on the day for the same day appointment. In principle this is a great idea but when it usually takes 40/50 mins to get through and then by the time they are full of capacity so advised to call again the next day. Would be okay to keep trying if I didn't work Monday to Friday. waited 6 weeks for a routine appointment for the clinician to change the appointment 2x without informing me.
unfortunately it time for me to find a new surgery and this is a shame as I used to have so much respect to this surgery. 
If someone is moving in around this surgery register at your own risk.
GP surgery review: norwood-medical-centre
Title: Fantastic Service
Rating: 5 out of 5
Visited: November 2023
Rang the surgery at 0850 hrs got an appointment and was seeing the doctor at 0940 hrs Fantastic service well done to all at norwood medical centre.
GP surgery review: shiregreen-medical-centre
Title: Best Doctors
Rating: 5 out of 5
Visited: March 2023
Over the past few years i have had to visit the practice a number of times and every time the GPs have been brilliant. Ive never had an issue getting an on the day appointment for myself or my daughter unlike my previous doctors where i had to wait weeks. I recently went about my mental health and i cant thank the lovely doctor enough for her help. She listened to me and has given me so much help.
GP surgery review: shiregreen-medical-centre
Title: Uninterested Dr
Rating: 2 out of 5
Visited: November 2022
I attended practice for a sick note as suffering from chest infection. Dr was coughing and not wearing a mask nor was I offered a mask. The Dr seemed totally uninterested in talking to me and I feel that he shouldn't be working there.
GP surgery review: clover-group-practice
Title: Shocking
Rating: 2 out of 5
Visited: May 2023
After ringing at 8 am this morning and finally getting an answer half an hour later to be told there was no telephone or face to face consultations because of the coronation which is on Saturday not today ,got a hub appointment miles away on middlewood road where I saw a practice nurse who was appalled at the reason for not seeing a doctor ,she assessed me and said she would write to my GP asking to refer me for an X-ray ,she was really nice but the system is an absolute shambles and then when going in the pharmacy to pick up a prescription ordered on Tuesday was told it now takes a week for them to process it and the surgery is still telling patients it’s 2/3 days and won’t alter it ,lots of annoyed people in the pharmacy waiting for prescriptions that hadn’t been completed ,it’s a joke
GP surgery review: clover-group-practice
Title: Disappointing
Rating: 1 out of 5
Visited: March 2023
I ring once and get told that my problem isn’t serious enough to get an appointment and that I can go to the a&e… but how do the receptionist know if my problem is serious or not?? I told them I felt a lump in my throat and wanted to get this checked out as it was worrying me… should I ring the doctors when it’s really serious and there’s nothing that can be done?. Today I rang and I advised I was having some problems with my breathing/chest for a few days, and was just told to go to the a&e or walk In centre.. why do you advise us to ring you if we have a concern if we will just get fobbed off? I asked for out of hours but apparently that was also booked.. I know they don’t always tell you the truth as previously I was told the same thing but when I kept insisting, I was given an appointment. So appointments are available they just decide who to give it to and who not depending on the seriousness. How do receptionists know if it’s serious? What if it’s something that has a possibility of becoming serious in the future? Do they take responsibility for this? Very very disappointed. What is the point of being registered with a surgery close by to home if you can’t get an appointment and have to travel further to get checked…? Something really needs to be looked into because I don’t know how receptionists can know by speaking on the phone if the problem is serious or not. I was having difficulty with breathing and it’ wasn’t something that the doctors couldn’t look into… Also being first in queue but having to have 5+ minutes for someone to decide to pick up the phone? How does this work. I have disconnected my call so many times because of this reason.
GP surgery review: clover-group-practice
Title: Leave your job if you want an appointment.
Rating: 1 out of 5
Visited: December 2022
When ever you ring at 8am the phone is either engaged forever or all appointments are booked for today, how is this possible, I went through this for 8 years every 3-6 months I had to ring and I only got an appointment this way once, I would have to call the surgery and explain and they (after a stressful conversation) would make me an appointment with a nurse. I now start work at 6am every day and am not able to call at 8am I have just rang to explain this and make an appointment but I’m told I can’t I have to ring at 8am, this is not possible so how do I see a doctor, I’m told to get someone else to ring for me and try to get an appointment that way but even if I could I can’t just leave work at such short notice. I just give in its now impossible for me to get an appointment.
GP surgery review: clover-group-practice
Title: Worse GP and staffing
Rating: 1 out of 5
Visited: November 2022
I am extremely unhappy about the appointment. I had to take time off work to make this call and waited for 30 minutes to get a call back,after all that wait the receptionist said there isn’t any appointments left, I tried to explain my situation and she said I can say whatever I want but they will not give me an appointment. My son is extremely in pain but unfortunately couldn’t see a doctor. 
Why doctors are asking for a pay rise when they could not see all the patients. 
I am a tax payer and we deserve to bw able to get an appointment at this rubbish GP.
I work hard to pay my bills and when I take time off work this affects me.
Can the GP manager do something about it?  Or I will only receive a message stating oh! I’m sorry that you have experience this, as I read from the other reviews and response
GP surgery review: clover-group-practice
Title: Call back
Rating: 1 out of 5
Visited: November 2022
What’s the point having a call back system!!
When someone call me back and say oh, there is no more appointment all  the appointments been taken. 
My concern is. The GP is open from 8:30 or 9am up to 6pm and probably there are doctors and nurses hopefully more than two!! But probably more. What do the doctors and nurses do when they can only see 10-20 patients a day, what do they do with the rest of their time?? And why the receptionist have control over the booking’s. I’m certainly sure that the receptionist have family members and friends and they get to take all the appointments, where we have to struggle to get one appointment.
My second concern is, why this GP don’t accommodate for people who work from 8am to 4pm. Time is tough for everyone and as you know it is difficult to take time off work. Can you let me know. 
Hopefully, I can get a reasonable response.
GP surgery review: clover-group-practice
Title: Extremely Rude Receptionist
Rating: 1 out of 5
Visited: September 2022
There is an extremely rude receptionist at this GP surgery. She makes me feel uncomfortable and anxious and for this reason I don’t feel I can call the GP for help. I feel that I need to leave the GP and move to a different one so that I do not have to speak with this particular receptionist, but the GPs I have tried to register for are unable to accept me as I’m not in the catchment area.  I know that there are lots of other people in the community who also feel the same about this particular receptionist but they are not confident enough/do not know how to make a complaint. I can understand being a receptionist must be a stressful job, but I do not think it is fair for her to take this out on myself and others affecting patient care. I would also suggest that you look at this GP’s reviews online as there is one thing in common with all the reviews - rude receptionists.
GP surgery review: clover-group-practice
Title: Rung for sick child and was just cut off
Rating: 1 out of 5
Visited: July 2022
Rung at 1 second past 8 and could not get through. Finally joined a queue minutes later after retrying several times. Finally joined queue as sometimes they don’t ring you back or claim they have when they haven’t. Waited 30 mins in queue got to number 1 and then I was cut off! Not first time this has happened! Rung back and requested a ring back this time. Management know about phone issues but fail to remedy. In the meantime my child remains sick without medical attention. Will write another review if anyone bothers to get back to me. Staff try their best under difficult conditions but managenevt are nowhere to be seen. This surgery is woefully over subscribed and under resourced. If I could register my family eisewhere I could but it’s not possible, everywhere is full. You can’t even make a formal complaint to anyone at the surgery because they always say no manager is available and if you ask to speak to one no one rings you back. Hopefully someone at NHS picks up on these messages and takes positive action because people are not being heard. Amen
GP surgery review: clover-group-practice
Title: Letters from GP
Rating: 3 out of 5
Visited: May 2022
My 4 year old daughter recently had blood tests done. I recieved a letter saying the GP would like to discuss the results and for me to contact the surgery (Tinsley Highgate).
I called after 10am this morning expecting the lines to be less busy. Initially I was no.17 in the queue so I decided to call back later.
Called again at around 1040 and I was no.7 in the queue. After almost 30 mins I was finally able to talk to the receptionist who informed me the earliest date to discuss the results would be an appointment on the 30th of May, alternatively call back in thr morning at 8am and go through the whole lottery if I will win the jackpot and get an appointment on the day to talk to the GP!!!!
Well my frustration at this has forced me to write this review at how absurd the whole system you have actually is.
If it is urgent that the GP wishes to discuss any issue then an appointment time should be made available in a reasonable manner. I don't see any point in waiting 3 weeks for that. If the issues are not urgent the GP could have written his/her views in the very letter sent asking me to call, thus saving the planet a sheet of paper and your business a stamp..more importantly it would save the GP's valuable time and mine too. I'm also a professional with a busy schedule.
In future you may wish to inform your GP's to put in a letter any non urgent issues then if the patient/parent wishes to discuss further they can call to arrange an appointment.
Let's put your antiquated system in a museum and take a different approach to avoid raising one's blood pressure, further contributing to the woes of the NHS.

Best Regards 

Mazher Nazir
GP surgery review: clover-group-practice
Title: Worst practice with horrible phone services
Rating: 1 out of 5
Visited: May 2022
After waiting over an hour in the online phone queue, the receptionist tells me there is no appointments left and go to another hub? Ridiculous of them.