janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: eltham-medical-practice
Title: Excellent Dr
Rating: 5 out of 5
Visited: November 2022
I attended an appointment at the mole clinic and saw such an amazing Gp ( unfortunately, I had to edit my review as was not allowed to name him, which is a shame) - he was so kind, listened and took the time to answer all my other queries and questions ( I came with more than one!) He is absolutely amazing, this is what GP care is all about - Thankyou
GP surgery review: eltham-medical-practice
Title: Fibromyalgia msk
Rating: 3 out of 5
Visited: October 2022
I cannot express how much I'm in pain and fed up keep requesting passy place to refer me to my consultant at msk as they told me I'm on msk but my gp has to refer me and they happy to see ne so I've been asking for a month now yet still not had any referell made re my highest points of fibromyalgia. Please please I need a referell ASAP
GP surgery review: eltham-medical-practice
Title: Great receptionist
Rating: 5 out of 5
Visited: October 2022
Friendly, welcoming and helpful reception staff.  My husband is a cancer patient and every time I’ve popped in the ladies have pulled out all the stops to accommodate us.
GP surgery review: eltham-medical-practice
Title: Mole clinic excellent service
Rating: 4 out of 5
Visited: October 2022
I had to visit this clinic on several
Occasions this year. The doctor was reassuring and helpful. Whilst the outcome wasn’t the best senario without the persistence of this doctor my issue may have been overlooked. I even got a phone to see how my hospital appointment went. First class service shame about the wait for appointments - GPS have to realise that waiting two weeks for an appointment isn’t acceptable.
GP surgery review: eltham-medical-practice
Title: Rude and unhelpful receptionist
Rating: 2 out of 5
Visited: September 2022
Receptionist on the phone triaging for appointments was incredibly unhelpful, rude and made it clear she thought I was wasting her time. I feel really sorry for all the people who are in pain and distress who have to put up with this GP service because they have nowhere else to go when they are ill. Absolutely horrific. Made me feel even worse than I already am. She didn't want to help answer questions and in the end I had to resort to calling 111 instead of going via her and the GP to get the assistance i needed, where the service was more helpful.
GP surgery review: southborough-lane-surgery
Title: warning!!!!
Rating: 4 out of 5
Visited: February 2023
Had a very early appointment today with the asthma nurse! At 08.45 but she turned up at 0900. For the past week i have had trouble breathing with lots of phlegm making it even worse to breath. So, the nurse made her examination with the right questions…So far so good.  A prescription was typed out and she asked “what chemist” do i use. I did ask when it would be there to pick up..”later today”.  I was out by about 0920. later after lunch I did visit the local chemist..”no it’s not here yet come back later”. 
So i called back at 17.15 and still not there! So the surgery was still open, i went in and low and behold, they first could not find a record of my visit or any prescription but unknown to me the nurse made an appointment, to see a doctor 0800 the next day. So it was by luck i called back. Total incompetence and our laziness by this nurse. Fortunately my prescription was not for insulin!. I would suggest to all that visit…call back or wait at the surgery for your perscription . Fortunately im a pensioner with a bran!! This was just total laziness and lack of professional communication!  May I suggest when a prescription is typed on computer…”Press Send” There and then,it makes all  the difference !
GP surgery review: southborough-lane-surgery
Title: Make easy things, difficult
Rating: 2 out of 5
Visited: January 2023
I wrote an econsult to ask for some medication from GP as its not on my re fill scripts. My reply was.. I need to issue a written request. Post or go to the surgery to fill in a form. Why have econsult online if you still need to make requests in writing when postal services are striking. I wrote asking for medication for heavy bleeding.. so I need to now write a letter, post it and wait till its received then have the script filled? I can't drive, so I would then need to get a bus to go there and fill in a form on paper? I can fill in all the information needed online but that is not a written request? So u can either write a letter, bleed for longer while I wait for the reply or go to the surgery just to fill in another form. Life is hard enough without making it harder.
GP surgery review: southborough-lane-surgery
Title: Very disappointed
Rating: 1 out of 5
Visited: October 2022
I worked in the NHS in a professional role for 32 years so have a good understanding of the pressures and stress of staff workload. 
I saw a Practice Nurse (PN) and the PN was eating from a packet of crisp during the whole consultation. Very disappointing and very unprofessional in my opinion. I would suggest appropriate break times are scheduled for staff to eat crisp/snacks etc rather than eating during a consultation.
GP surgery review: southborough-lane-surgery
Title: Brilliant Service
Rating: 5 out of 5
Visited: August 2022
I called for a doctors appointment  on my way home from work. The Receptionist was pleasant and helpful. The Doctor called me back the next day as promised. I saw him the same day. The doctor was very professional, personable and proactive. I was referred on to the Bromley breast surgery clinic who were also fantastic. I was seen within 12 days. Thank you for an amazing service.
GP surgery review: southborough-lane-surgery
Title: Don’t bother
Rating: 1 out of 5
Visited: June 2022
Completed econsult .
Responded quickly I was advised to make an appointment.
Tried for 2 days morning and afternoon.
Unable to get through … when finally getting through no telephone appointments left 
Give up … was for my mental health suffer with bipolar.
GP surgery review: southborough-lane-surgery
Title: Don’t rely on getting help!
Rating: 2 out of 5
Visited: February 2022
I cannot wait to leave this surgery. I have a nervous disposition every time I need to request meds, they seem to take a very long time to approve them, so you end up chasing and spending hours on the phone, only to be ignored. Really frustrating, and actually a detriment to my sanity.
GP surgery review: summercroft-surgery
Title: This practice is unable to cope with numbers of clients
Rating: 1 out of 5
Visited: July 2022
Phone call to reception, where I was very polite, questioning how long prescriptions are taking, hopefully it was a mistake but I was hung up on.  Previously had 2 phone appointments about the same problem which was never seen, photo taken. Nothing has been dealt with still in pain. Nothing is ever followed through, never speak to the same doctor
GP surgery review: summercroft-surgery
Title: so helpful
Rating: 5 out of 5
Visited: July 2022
rang the surgery with my problem, an appointment was given to me to see a doctor within 3 hours. So nice to see a doctor face to face.  I was treated   with great consideration, and given treatment thankyou  so very much
GP surgery review: summercroft-surgery
Title: Appalling and unsafe -Cannot get an appointment
Rating: 1 out of 5
Visited: April 2022
Basic fundamental of any GP practice must be the ability of a customer/patient to be provided with an appointment when they need one . This Surgery fails on that first fundamental. By 8.15am each day The Receptionists just tell you there are no appointments available that day to book and that you cannot pre book an appointment for another day so you should ring back tomorrow. This is unsafe practice in my view . No medically trained analysis at all of the seriousness of the medical issue just fobbed off . Appalling.
GP surgery review: summercroft-surgery
Title: I had hoped things had improved, but no.....
Rating: 1 out of 5
Visited: February 2022
Silly me!
After a very long wait on the telephone back in February, listening to announcements and stress inducing music, someone answered. I had to reveal in detail, my medical symptoms to an administrator, and beg..... Amasingly, on this occasion, I actually managed to be granted a call back by a duty doctor. I was referred for an urgent investigative scan. As a result a letter with fully detailed results, and a necessary further GP referral to a specialist team, was sent back to the GP by the hospital.
A month after this letter was received, I tried to get a GP appointment, but was blocked from GP access by administrators!
I need to know what action is being taken and the implications of this condition. Why has the letter which advised the GP to action an immediate referral, just been filed and ignored, with no action, until I chased it up a month later. This is so debilitating!
Do not blame this on Covid. It's the GP practice that's at fault!
....Update; managed to get the "administrators" to send a referral letter to the hospital consultant. But, no access to a GP!
...... Like blood from a stone .......
GP surgery review: summercroft-surgery
Title: Unable to get an appointment
Rating: 1 out of 5
Visited: January 2022
My husband has been trying to get an appointment to see a doctor with no luck. Every day he is told to 'ring back tomorrow at 8am' - he has now done this for the last 4 days but is always told there are no appointments left.
How are you supposed to actually get to see a doctor? 
On another point - he is always asked by the receptionist what is wrong with him - surely that is a matter between to him and his gp? Whatever happened to doctor/patient confidentiality??
We really don't know how to move forward with this. He just needs to see a doctor - is that too much to ask??
GP surgery review: summercroft-surgery
Title: Anonymous
Rating: 1 out of 5
Visited: January 2022
Looking at the terrible reviews of this practice and the bland evasive comments left by the Practice Manager in reply, I can see why every reviewer wants to remain anonymous, in case of retribution.
In the past in order to make a complaint, when driven to exasperation, I have tried to contact the Practice Manager by phone. It Is  Not Possible. Also I have tried by electronic mail, as she suggests in response to damming reviews. It Is Not Possible. This is because a  reply is sent by electronic mail telling you to make contact by phone as they are too busy to reply to electronic mail complaints!
I guess the GP Surgery would run much more efficiently, if it wasn't for the patients!
As you don't want to hear about the problems experienced by your patients, I guess I'll sign off as Anonymous.
GP surgery review: akerman-medical-practice
Title: Amazing reception staff!
Rating: 5 out of 5
Visited: February 2022
I wish to express my sincere thanks to the reception duo “Blue Eyes & “Ponytail”for doing such an incredible job. 
Thank you both for showing such empathy and kindness towards myself and my sister this morning, you handled our situation so professionally, we are extremely grateful; and all delivered with a smile. 
Five Gold Stars 🌟🌟🌟🌟🌟
GP surgery review: akerman-medical-practice
Title: Awful front desk staff
Rating: 1 out of 5
Visited: February 2022
The admin and reception staff at this practice are unprofessional, incompetent and incredibly rude.  On several occasions the staff fail to follow up on simple admin tasks when they commit to do so.  The staff are consistently rude and dismissive on the phone.  They don’t listen.  They are abrupt and unwilling to work together with you to resolve an issue or respond to a simple query.  My experience with the GPs and nurses has been very positive.  But, sadly, the reception staff are the entry point and the experience has become unbearable and unduly time consuming for patients to manage.
GP surgery review: sidcup-medical-centre
Title: Unhelpful
Rating: 3 out of 5
Visited: July 2022
I have now had two appointments cancelled due to doctor not now being available. I appreciate anyone can go sick and the need to rebook an appointment, however it would have been more helpful if I had a phone call from an receptionist so an appointment could be rebooked straightaway without the need to go back on line to rebook. 
No-one picks up the phone at Sidcup Medical Centre. Message always says they are experiencing high call volumes and asks you to go via E Consult
GP surgery review: sidcup-medical-centre
Title: Thanet Road Reception are grumpy and rude
Rating: 3 out of 5
Visited: July 2022
I am writing on behalf of my elderly father who experienced a very rude receptionist at Thanet Rd surgery on arriving for his appointment a few weeks ago. My dad was nothing but polite and the receptionist snapped at him for merely trying to ask a normal question. So much so, that another patient who overheard also commented on this person’s aggressive response. This is not the first time this has happened. They can come across as rather grumpy and dismissive which is not professional and certainly not the attitude they should be displaying to patients. They also seem to really dislike anyone dropping in to ask perfectly normal questions and can appear rude, disrespectful and unhelpful. There have also been times whereby they have given inconsistent information, depending on who you speak to and when. They are supposed to be health professionals or at least representative of the NHS but I’m sad to say, these people really let it down. I must state that this is not applicable to all Thanet Rd receptionists and certainly not the doctors or nurses. I have only high praise for them. But this surgery seriously needs to reassess the bad attitude a few of these receptionists are giving out. It can cause more upset during an already worrisome time visiting the doctor.
GP surgery review: sidcup-medical-centre
Title: Terrible
Rating: 1 out of 5
Visited: July 2022
GP what GP? you cant get onto the econsult you cant get through on the phones when after multiple attempts you eventually speak to someone who tells you to do econsult which you advise is not working. Someone the calls you back offering appointments for 2 weeks away and that isnt even with the GP. 
You may well be seriously ill before they get around to answering the phone or giving you an appointment. I just wonder who they are actually seeing becaiuse every time I try to see someone they are "very busy
GP surgery review: sidcup-medical-centre
Title: Refused a doctor’s appointment for my 4 year old
Rating: 1 out of 5
Visited: July 2022
Did an e-consult for my daughter as she has chicken pox. Uploaded photos twice, had 4 phone calls from reception team asking questions that I’d already included in the e-consult. After 2 days of waiting to hear back, I was told that the doctor on duty had refused an appointment and suggested I read online, and head to the pharmacy or A&E (so I could pass on the virus to others!?). Spoke to the complaints manager, truly the most unprofessional person I have ever encountered; she was happy to dish out medical advice whilst not being trained medically, and confirmed no appointment would be given and eventually put the phone down. 
My daughter now had severe temperature still and has an infection on her skin. 
Even though I was clear that I had fully read a plethora of information online, yet I still had questions that I wanted to discuss with a doctor; had an appointment been provided my daughter’s suffering could have been avoided. 
I was told by a receptionist that even if an appointment was offered, the wait would be a few weeks as they are short staffed.
Absolutely despicable and I will be making a formal complaint with the clinical commissioning group.
GP surgery review: sidcup-medical-centre
Title: completely useless
Rating: 1 out of 5
Visited: June 2022
they don’t take appointments , they don’t take phone calls. if you want anything from them you have to fill out an online form- which isn’t suited for everyone. 

every month for the past 2 years i’ve had to fill out this online form and LIE and say i’m suicidal/depressed so that i can get my medication. if i don’t, and i fill out the form just mentioning the fact i need medication- i get a text telling me to refill it and say ‘yes’ to low mood/depression (NOT TRUE) 


since 2020 this doctors surgery only offers ONE thing - the online form 
NO appointments
NO phone calls 

what do they even do? so so so useless i’ve never been so infuriated with nhs. reception are rude and unhelpful but we’ve all known that for years.
GP surgery review: sidcup-medical-centre
Title: Good service
Rating: 5 out of 5
Visited: April 2022
My wife and I attended the surgery for a consultation meeting with a Doctor. The doctor was very helpful with good listening skills. He respected our views and gave us the chance of making a positive decision.  We were pleased with the outcome of our meeting.
GP surgery review: sidcup-medical-centre
Title: Not good
Rating: 1 out of 5
Visited: February 2022
Did not resolve my problem at all unhelpful when requested a medical sick note so I could provide to my employer
GP surgery review: station-road-surgery
Title: Post-covid decline - what a shame
Rating: 1 out of 5
Visited: November 2022
A new website for the surgery, but unfortunately reduced services:

- no appointments offered later than 18:30 in the evening any longer;
- hardly any face to face appointments are available in general;
- the eConsult form used to be open after hours; now you cannot even complete an eConsult form after 18:30 or at the weekend so that the doctors can contact you the next day; 
- no essential vaccines offered for free on the NHS any longer;
- some of the reception staff used to be very polite, now they sound clueless on the phone. They cannot provide advice or properly prioritise access to the GPs even when an issue is urgent. It seems the communication between the patient, the GPs and the reception staff is fragmented and disjointed.
GP surgery review: station-road-surgery
Title: really need to update the phone system
Rating: 3 out of 5
Visited: October 2022
i have twice tried to book an appointment and only had a doctors call back and the treatment doesnt seem to be working. calling today at 8am i was number 2 in the queue which reasonably quickly changed to number one. since then i have sat on hold and still currently am on hold for 43 minutes. how can this be possible? this seems to be the case every time you call or you wait forever to be told no appointments. after being with the surgery all of my life 47 years im considering going elsewhere
GP surgery review: station-road-surgery
Title: Dismal Decline of Once-Functioning Practice
Rating: 1 out of 5
Visited: June 2022
Even taking the COVID situation into account, this surgery has suffered a very sharp decline in the past couple of years. As with many GPs’ surgeries, a face-to-face appointment is now the exception rather than the rule and allows professionals to adopt a very uncaring, inefficient attitude. The doctors who have been there years have swiftly adopted the remote, dispassionate and casual attitude of the new ones who have joined. Very difficult and protracted to contact anyone there and, when you can, it’s a “can’t do” attitude. What a contrast from the vibrant, helpful atmosphere that used to exist. If anyone thinks the new presentation is “modern”, they’re wrong. Just a depressing mess of non- communication and couldn’t-care-less.
GP surgery review: station-road-surgery
Title: Communication
Rating: 4 out of 5
Visited: April 2022
I received an email this morning stating that I need a blood test, I checked the opening times online and the surgery was open until 18:30 (Thursday 29/04/2022). I then walked up to the Surgery to fined it was closed. I then rang and got a message that it was closed for staff training but it did not say when it was reopening and there was no way of finding out when it was reopening. I have got to say I’ve found the service at this surgery to be very good but was let down on this occasion.
Regards Tony
GP surgery review: greenwich-peninsula
Title: Phone line
Rating: 3 out of 5
Visited: October 2022
I was under the impression the phone lines open at 8.00am. This is un true all you get is this line is busy. You would normally hear the recorded message stating where you are in a queue. I strongly believe the phone switch board?. Is not turned on till late than 8.00am. Only this morning I finally got the recorded message at 8.37am was in a queue of five. This got down to one and I was very rudely cut off. When I did get to speak to a receptionist and mentioned this. I never got a reply let alone an apology. I think the practice is slowly getting worse and would not be surprised if one day it closes.
GP surgery review: greenwich-peninsula
Title: Supportive and proactive
Rating: 5 out of 5
Visited: April 2022
The doctors here really listen, talks through your needs and ensure any follow up takes place. Definitely recommend.
GP surgery review: addington-road-surgery
Title: Very Poor practice
Rating: 1 out of 5
Visited: January 2023
Called at 2pm, was told to press 1 for a call back.
5:30 received a text message to say they had called me twice with no reply.
They had not called me. Then spent over 45 minutes on hold number 2 in the queue. Gave up. Hate having to use this surgery
GP surgery review: addington-road-surgery
Title: Caring service
Rating: 5 out of 5
Visited: January 2023
One of the reception staff at the surgery went out of their way to help me with a difficult situation. They listened when I was in a very distraught state and the care they provided after was above and beyond. I just want to say thank you as it made all the difference.
GP surgery review: addington-road-surgery
Title: Wouldn't even help to print a single blood form
Rating: 1 out of 5
Visited: December 2022
I visited Addington Road Surgery to have bloods taken and explained to the receptionist that as I had no access to a Printer I could not print off the form and if they could help. Unfortunately, the receptionist would not assist as I was not registered with them. Despite the tests being requested by Bromley GP Alliance and a copy of the form on my phone, the reception team referred me to my registered gp to get the form printed. Without a car and already suffering from severe medical conditions the entire journey took me 2 hours by foot to finally get my bloods taken. Its such a shame that the Addington Road Surgery reception team and the nurse could not help with simply printing 1 single piece of paper!!
GP surgery review: addington-road-surgery
Title: Quietist surgery but impossible to get an appointment
Rating: 2 out of 5
Visited: November 2022
On hold for 26 minutes being told I was second in the queue and unable to make an online appointment because he is younger than six months old.

Decided a better option was to take our six week old baby to the surgery.  Nobody was waiting in the waiting area but receptionist told us it was not possible to see a doctor.   

I asked what the options were and was told there is nothing that can be done if there are no appointments available.

Asked again what options were available to us for a sick six week old to be see by anybody.   I received a 'Computer says no' response again

It tool us refusing to accept 'there is nothing we can do' as an answer for the baby to be seen by a doctor within 20-30 minutes. 

Prime example of why hospitals are at capacity  - ignorance at the first point of NHS contact.
GP surgery review: addington-road-surgery
Title: Test Results
Rating: 2 out of 5
Visited: October 2022
I waited 56 minutes to get test results and got cut off!!!

I am at work and need my results - so frustrating....