janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: st.-catherine's-surgery
Title: Lack of service and support.
Rating: 2 out of 5
Visited: November 2022
For the last few years the sevice has gone down. I went into the surgery to check on my supposed annual Heart and diabeties checkup and was told they are catching up! there were  no patients in the waiting room, this is not unusual, usually it is lately 1-2, previously there would  be at least half a dozen. I dont know any of the doctors and was told last time I saw one he didn't even know the latest heart tablet I was on. and the surgery chemist reviewed and modified my medicines without a consoltaion with the doctor checking my condition.
GP surgery review: st.-catherine's-surgery
Title: Cancelled Appointment
Rating: 2 out of 5
Visited: October 2022
Having been invited to have a health check I contacted the surgery to make an appointment. After holding for more than 20mins got through and made the appointment. It was weeks ahead but felt the others needed to take priority as they were actually poorly. The day of the appointment I got a text message to say it was cancelled. No reason or apology given, just instructions to say contact us in 2wks for a new appointment. I’d taken a half days holiday to make the appointment.
I’ve just received another text from the surgery asking that I make an appointment for my flu jab so gave them a call. Couldn’t speak to anyone due to staff training. This isn’t the first time.
When checking their phone number on the website it states that they are still taking on new patients. Why, if they are unable to see existing ones in a timely fashion and to mutual convenience. 
I’m sure there must be elderly patients who just give up and are not seen because the contact/appointments system is one sided in favour of the doctors.
GP surgery review: st.-catherine's-surgery
Title: Lack of competence concerning maternity services
Rating: 1 out of 5
Visited: October 2022
New mum, recommend to contact Gp via Hv for help. Contacted 18/10, receptionist said I wasn’t registered there, I registered back in April and have records to prove this. Wanted to book for my new borns vaccines too, she said he wasn’t registered either, again I have letters to prove he is. She said she would register us and got a text giving a date and time for his appt afterwards. Following day got a second text changing the date and time, followed by another text saying to ignore it and go for the original date and time. Rang up a few days later to cancel the appt and rearrange, she once again stated we were not registered at the Gp, yet I have these texts as proof it’s from St Catherine’s and another letter received from the Gp saying about his vaccines. She was extremely unhelpful, didn’t seem bothered to help us, and only after I expressed I was registered there and extremely upset with the situation, did she say she’d register us again. Doubt she has, and it was the same receptionist I dealt with both times, the first time 18/10 and second time 26/10. Training needs revisiting for this receptionist before something bad happens due to her lack of professionalism and empathy.
GP surgery review: st.-catherine's-surgery
Title: How is anyone supposed to see a doctor
Rating: 2 out of 5
Visited: September 2022
I have just come out of hospital, had a blood test which hospital told me to do as I had sepsis and was very poorly. I called for my results and told the doctor wanted to see me, I asked the receptionist to make me an appointment. The next on was 11th October. Absolutely ridiculous 6 weeks wait. I was feeling very poorly again yesterday, call the doctors and told I needed to fill out a form which is sent by text, I filled it in and sent if off, never had a call back, just a text message the next day with an appointment which I never got till after the appointment time. I have been with St Catherine's Surgery for 52 years and it upsets me that you are not treated when needed. Very disappointed patient.
GP surgery review: st.-george's-surgery
Title: Taking on more patients ?
Rating: 3 out of 5
Visited: August 2023
Why, when current patients cannot get an appointment.
Information about taking on patients from NHS app.
GP surgery review: st.-george's-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: July 2023
Managed to see a doctor at short notice and i must say that the receptionist was very helpful and the doctor was very polite, professional, and very informative, not rushed at at any time during my consultation, thank you so much.
GP surgery review: st.-george's-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: June 2023
Having just moved back to Gloucestershire, I had a couple of issues that weren’t being addressed in Hampshire. Within 3 months of being here, GP’s and practitioners have been on the case and I have received 2 referrals for further investigations already. I feel confident that I am now with a practice that has amazing communication between all departments and the hospital and I have already recommended St George’s to 2 other people. Reception staff are friendly and helpful (which is not what I have experienced in the past with surgeries!) and do their very best to help.
GP surgery review: st.-george's-surgery
Title: Good Practice
Rating: 5 out of 5
Visited: May 2023
Just like to let you know how impressed I was by the “Hub” respiration clinic, which I attended last Sunday. The doctor I saw provided in depth information on my condition and there seemed to be no rush. I felt properly looked after and cared about. Overall, very impressed. Thank you.
GP surgery review: st.-george's-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
Saw GP 30 minutes after phone call requesting appointment. GP listened carefully then carried out checks. Discovered irregular pulse. Saw nurse for ECG immediately and then back for consultation with doctor.  Atrial fibrillation confirmed and medication prescribed and explained carefully. I had no idea I had this condition and only vigilant checks revealed it. All within 50 minutes of initial appointment.  Brilliant, empathetic doctor.  Follow up appointment given to monitor me. Cannot speak highly enough about this practice. Not the first time excellent service has been given to me. Thank you most sincerely.
GP surgery review: st.-george's-surgery
Title: Amazing!
Rating: 4 out of 5
Visited: April 2023
The Dr, surgery pharmacist and secretary were amazing and helpful in sorting out information I needed and getting medication that had been discontinued and needed something new urgently.
GP surgery review: st.-george's-surgery
Title: Very disappointing
Rating: 3 out of 5
Visited: March 2023
Rang today for a telephone appointment regarding my child. Receptionist was very curt and stand-off-ish. I was told a Doctor would call me by 6.30pm today. It’s now almost 8pm and still no phone call. Will now have to contact out of hours GP when I’ve already been waiting for hours.
GP surgery review: st.-george's-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: March 2023
Wonderful friendly staff and Doctors who genuinely care. Brilliant follow up service! Lovely nurses too! would highly recommend this practice. Thanks to all staff for looking after me so well, can't thank you all enough.
GP surgery review: st.-george's-surgery
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
I have been with the practice for many years now and have always found it very accessible. I have not had to wait weeks for treatment whether by phone or in person. The follow up on new medication or tests has always been thorough. The staff have always been helpful. I’m happy.
GP surgery review: st.-george's-surgery
Title: No appointments
Rating: 2 out of 5
Visited: February 2023
I have just got off the phone and am so disappointed , I asked for a simple appointment to see my Doctor about some severe allergic reactions I have been having , and was told its a routine matter which negates me from seeing a GP ! I complained and then was offered a telephone appointment for the 28th of February ??? .
GP surgery review: the-royal-well-surgery
Title: Terrible
Rating: 1 out of 5
Visited: August 2023
I saw an emergency doctor and he basically said ‘I don’t know’, I have had breathing problems for the past 2 months. He did not even seem bothered to test me any further. When I told him that I had covid 3 months ago and really struggled breathing he told me that when had it he was breathing fine. Made me feel as if he thought I was making it up. This is not the first time I was made to feel like I was not listened to. This is mainly the doctors when going to an emergency appointment.
GP surgery review: weston-house-practice
Title: Fantastic service
Rating: 5 out of 5
Visited: January 2024
I always receive the upmost care and support from all staff. Enquires are always dealt with promptly and level of care is as superior
GP surgery review: weston-house-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
Kind and thoughtful, professional receptionist who went above and beyond to help me and my family member on the morning I spoke to her on the phone. 
I would also like to say how professional and kind the Doctor's are as well at this practice.
GP surgery review: weston-house-practice
Title: Swift treatment
Rating: 5 out of 5
Visited: December 2023
I phoned about a worrying skin blemish. I sent a phone picture, spoke to a doctor and was seen in person in 2 days. It was very efficient and everything was very well explained
GP surgery review: weston-house-practice
Title: Caring and efficient staff - Thank you
Rating: 5 out of 5
Visited: December 2023
Having explained my problem the staff member showed empathy and clarified how he was dealing with my issue and what I may need to do the next day (it was very late in the afternoon when I called). Next day another helpful staff member followed up with highlighting my request to the duty doctor and before long all was well. On top of this, instead of having to wait on the phone until it was my turn to speak to a receptionist I was able to request a call back without losing my place in the queue. I went from feeling rather anxious about the whole situation to being calm and thankful, So, excellent staff and telephone system leads to top marks.
GP surgery review: weston-house-practice
Title: Always helpful
Rating: 4 out of 5
Visited: December 2023
This GP surgery can be very helpful, never seem to have a problem and the call back service if there’s a queue of people on the line is great!
GP surgery review: weston-house-practice
Title: Amazing practice
Rating: 5 out of 5
Visited: December 2023
A lady took my call and for the first time in along time I felt like someone cared about my health concerns!
I was advised as to what to and was called back as promised with information that was of high importance to me.
This lady was someone I would thank in person if I ever met her, clearly takes pride in her job and is very good at it.
GP surgery review: weston-house-practice
Title: Very caring staff and GP's
Rating: 5 out of 5
Visited: December 2023
I have had a troubling time with multiple health issues including long Covid. The receptionists are just amazing, so caring and always show empathy, it must be stressful for them with the current crisis we are all experiencing. The GP's are very caring, they are mostly all new to me since my lovely GP left a while ago, but have been very helpful.
GP surgery review: weston-house-practice
Title: Fantastic reception and nurse
Rating: 5 out of 5
Visited: November 2023
I had a 10:45 am appointment practice did not call to cancel. The receptionist, managed to squeeze me in there and then absolutely fantastic people. Thank you very much
GP surgery review: weston-house-practice
Title: Efficient and caring
Rating: 4 out of 5
Visited: October 2023
The receptionist who took my call was kind and reassuring and booked me an appointment on the same day. The doctor was also kind and presented the information I needed to me very clearly.
Thank you for all your hard work.
GP surgery review: weston-house-practice
Title: Great practice, lovely receptionists
Rating: 5 out of 5
Visited: August 2023
Weston House have been really great to me for many years. The staff are always friendly and helpful and they will get you short notice appointments if it is urgent. I recently called having had a very tough week due to stress and anxiety called by work. It was difficult to make the call but they were just lovely throughout. The receptionist was amazing and so kind and the doctor called me within an hour. The nurses are all lovely too.
GP surgery review: beeches-green-surgery
Title: Very thorough
Rating: 5 out of 5
Visited: October 2022
My daughter and I were treated respectfully and the Dr did a very thorough examination and promised to look further into the issue, we felt like we were listened to
GP surgery review: beeches-green-surgery
Title: Extremely quick and helpful front of house team
Rating: 5 out of 5
Visited: May 2022
Today I rang with a query about obtaining a Covid travel pass. I was unable to obtain one via the NHS App because it turned out my passport name is different to that held on my NHS details at the surgery. I rang on what was clearly a typically busy morning but was offered excellent advice and did not feel that I was wasting their time even though I was not ringing about a medical issue.  Later I visited the surgery and was again dealt with swiftly and with care and left feeling reassured that my query would be dealt with quickly.  I cannot praise the staff I spoke to highly enough. I know they are under enormous pressure but they really did not make me feel anything other than well looked after. Thank you so much.
GP surgery review: beeches-green-surgery
Title: Amazing practice
Rating: 5 out of 5
Visited: April 2022
I called this morning for an emergency appointment for my daughter. The man who answered the call offered me an emergency slot without making me feel like a burden (like a lot of surgeries are at the moment).

Reception staff were lovely! Keep up the good work! We are so lucky to have the NHS we have! We need to not crush the spirits of the few we have left working within it! Thank you Beeches Green 
Awesome as always!!
GP surgery review: beeches-green-surgery
Title: Not good
Rating: 1 out of 5
Visited: January 2022
Receptionist very rude and  not polite, no empathy at all.
Five week wait for a face to face appointment after my supposed appointment got cancelled as the Dr caught covid and was working from home.
Shoddy bad experience all round.
GP surgery review: frithwood-surgery
Title: Excellent team of GPs
Rating: 5 out of 5
Visited: November 2023
Thanks to the excellent staff at Frithwood Surgery - I feel so grateful to be under their care. Last month I had a nasty case of cellulitis. My GP immediately did some tests, diagnosed the problem, and prescribed antibiotics. A few days later, a nurse phoned to check how I was getting on. The condition did not seem to completely clear up, and so I phoned the surgery again. My GP was not in, but another GP referred me to see an ophthalmologist and have a CT scan the very same day. I was really impressed by the professionalism and care of the GPs at Frithwood Surgery. I felt
well looked-after.
GP surgery review: frithwood-surgery
Title: Awful practice
Rating: 1 out of 5
Visited: October 2022
Since covid this surgery has really been sub par. According to data you are still only operating 67% of appointments actually see a GP. How long can this carry on. It’s easier to go to A and E than try and get through on the telephone.
GP surgery review: frithwood-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: July 2022
I've been with the Practice for many years and have always been looked after very well.  When you speak to the Receptionists and give clear concise information they are able to direct to the appropriate Doctor/Nurse and appointments have been easy to get.
 I've had a few health problems since last November and the Doctors always ring when they say they will.  I've been treated for an ongoing ankle ulcer and the Nurse I see looks after me superbly, and if she thinks the Doctor needs to take a look there is always one available, even if I have to wait a few minutes whilst they finish treating another patient.

The appointments are usually on time.  And the Pharmacy staff efficient and friendly, with prescriptions ready on time.

Finally the Surgery is always, and has always been, very clean and tidy.

I'd happily recommend the Surgery and Staff to anyone.
GP surgery review: frithwood-surgery
Title: terrible
Rating: 2 out of 5
Visited: July 2022
This GP surgery has been getting progressively worse over the last 2 years. Understandably covid has been as issue but that does not excuse some behaviours and actions. I had been waiting a month for my appointment today, and felt optimistic that some issues i had been facing would be solved. However i was proven wrong. The doctor was 20 minutes late seeing me, and when he did finally see me i was barely given a chance to speak and rushed out within 5 minutes. I felt deflated and let down. I didn’t feel as though my problems had been solved and am now going to have to wait another month for an appointment. Feeling let down and disappointed.
GP surgery review: minchinhampton-surgery
Title: Requires improvement
Rating: 3 out of 5
Visited: April 2023
I received a "Spring" newsletter by SMS. There was nothing useful in it. Why are they spending time producing this rubbish when apparently surgeries are so stretched.
It took 6 weeks!!! last summer to get a phone consultation about the drugs I was taking post shingles. Just disgusting.
GP surgery review: minchinhampton-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
Staff and doctors very helpful and caring.  I you can't see your dedicated doctor you will be able to attend another one.  Emergency are always dealt with either by appointment, or telephone call.  If necessary then will be advised to go to hospital
GP surgery review: minchinhampton-surgery
Title: Friendly & Efficient Service
Rating: 5 out of 5
Visited: July 2022
Phoned in for a routine medication review, was booked in for an appointment two days later, can't complain about that. Thanks
GP surgery review: minchinhampton-surgery
Title: Very helpful
Rating: 5 out of 5
Visited: February 2022
I just wanted to say how kind and attentive both the receptionist and doctor I spoke to this morning were. I rang for an emergency appointment and had a telephone call  after explaining to the receptionist my problem within about 15mins  from a doctor who then advised me to come to the surgery. I was seen within 30minutes of the call and received excellent attention and advice from him. It makes me so grateful to have such a pleasant and thorough service from Minchinhampton surgery. Thank you 😊
GP surgery review: rowcroft-medical-centre
Title: Great experience
Rating: 4 out of 5
Visited: April 2022
Phoned practice for advice at 8am. Friendly reception staff who listened to the issue.  Telephone consultation with GP who listened and took time to ensure I was happy with management. Advice and plan all completed by 9.15! Great service. Thank you all.
GP surgery review: rowcroft-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: March 2022
I joined your practice within the last 12 months after years of poor service at my previous one. You have been a revelation. In covid times I had an appointment within 3 days of request, and face to face. You then asked me for a 'well man' check up, which my previous practice had not done in years, and a nurse rang me tonight at 7pm with the results just 2 working days later. What more could I ask. Thank you very much indeed. You have renewed my faith in GP surgeries. All the best to you all. Nick Speed
GP surgery review: rowcroft-medical-centre
Title: Great GP practice
Rating: 5 out of 5
Visited: February 2022
Recently moved to the area from stroud and couldn't be happier that we chose Rowcroft as our family GP practice. From the receptionists to the doctors and nurses, they've all been excellent and so much better than the service we used to recieve in London. They always offer appointments and they are the first surgery in 15 years to find a solution for an ailment that previously had been ignored.
GP surgery review: rowcroft-medical-centre
Title: Great friendly practice
Rating: 5 out of 5
Visited: January 2022
Phoned this morning for a routine smear and the lovely lady that answered the phone kindly offered me an appointment for the same day and we had a lovely bit of banter about how this gives me less time to worry about it, good New Years treat etc! She didn’t seemed stressed or overrun (although I’m sure she was). Arrived at the practice at given time of 1:40 and waited less than 5 minutes to be seen. The nurse was amazing, very calm and easy to talk to, explained everything and answered my questions. The routine was seamless, I’ve never had such a relaxed appointment as this. Thank you to the nurse (apologies I can’t remember her name, it was the 1:40pm appointment in Wednesday 5th January) and all at Rowcroft who are doing an amazing job in these unpredictable times.
GP surgery review: mythe-medical-practice
Title: Chaotic and apparently uncaring
Rating: 2 out of 5
Visited: October 2023
Made an appointment to see my GP, then to be seen by a locum.  My GP uncaring and utterly not understanding of my personal concerns, and unwilling to even try and help. I have no trust or condifence with this Practice.
GP surgery review: mythe-medical-practice
Title: Excellent Doctors
Rating: 5 out of 5
Visited: June 2023
After 24 years I have absolutely no complaints against the Doctors. They’ve always been first class to all our family. 
My issue is the new systems. I was told when I tried to book an appointment I had to tell the receptionist my symptoms or if not I would just get a link.
To a certain extent I understand this question, but I shouldn’t have to give all the details. I said I had a breast problem. That should have been enough, but no, this non-medical stranger wanted more details or I was getting a link. After getting more information, when I saw the doctor she said there was nothing on the screen and why was I there?
Like any woman when you have breast issues you’re naturally worried. You don’t need a receptionist knowing all your details. 
I did ask for a female doctor and I thought with my brief information  that I gave she would have realised why. I know they say they want to direct you to the right doctor when given information, but surely asking to see a female doctor about a breast issue should have been sufficient information. That is of course if they are as qualified as they’re made out to be.
GP surgery review: mythe-medical-practice
Title: Unprofessional
Rating: 3 out of 5
Visited: June 2023
My 86 yr old mother who has Alzheimer’s and slightly deaf was asked her date of birth which she didn’t hear straight away so nurse was a bit short and said it again 
She was given a blood test which I thought was taken without much care and arm bled quite a lot afterwards and now has massive bruise
After giving a urine sample to the nurse we then followed her down the corridor to go out the door when she promptly said to someone inside a room it’s…p (the derogatory word for urine) whilst coming away with us in ear shot 
I wasn’t impressed and don’t know if my mother heard it or not but I did and was disgusted on how unprofessional she acted 
I have taken the name of the nurse and will make sure my mothers appointment aren’t with her as the other nurses are more kind and patient