janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-speedwell-practice
Title: Used to be good, i wish i could say the same
Rating: 1 out of 5
Visited: November 2022
I want to say how disappointed we are as a family. The speedwell practice was never like this before. I have been in this practice since 1999 .Right at this moment i am on phone for 24 min and it says no 1 in que since I called them and obviously no answer.
You can imagine the rest . At reception horrendous they don’t book you any appointments . I want to leave as soon as possible .It doesn’t allow me to post if I don’t put one star but they don’t deserve one star
GP surgery review: the-speedwell-practice
Title: flu vacinations
Rating: 5 out of 5
Visited: September 2022
Very well executed as usual. I can imagine this task is very difficult to organise , but every year they do it to perfection. My appointment was at 9.54 and was out of the surgery at 10.10
GP surgery review: torrington-park-group-practice
Title: Extremely danger
Rating: 1 out of 5
Visited: April 2023
I had an appointment with my GP at Torrington Practice Group where I was given medication and was told by GP to make sure I will come back in 30 days to see him and not take medication for more than 30days as it is highly addictive. What I have experienced after 30 days was shocking. I’ve called them to book an appointment, there was no option to book one, only the option I had was e-consultant link which was all the time unavailable. I had to repeat what my GP said when I’ve seen him last time, so I was told they will send a prescription to my nominated pharmacy where I can collect it. I couldn’t believe what she said, she was just about to give me medication I was taking last 30 days and which I’m  not allowed to take for more than 30days. These people are extremely danger and out of their mind !!! Then I was told somebody will call me to discuss this and book an appointment, but they never did. What I have experienced during the phone call was very bad and rude, she told me she spoke to the doctor, then again doctor what said about, while I was on hold and then at the very end of it she asked me who is my GP and if I have recently seen him. Seems receptionists have an instructions with how to get rid of you off the phone, they don’t care about your health or situation at all as my conversation with them has clearly confirmed this when I was on hold twice while she went to talk to a doctor and got back to me first with sending my prescription online, then with that somebody will call me back, which they never did, which means they never opened my file or look into it when at the end of the phone call she didn’t know the name of the doctor I have seen last time, what medication I was on ….etc
I suggest to be very careful with Torrington GP group as they can cause serious damage to your health by taking very unresponsible actions without looking into your file or having knowledge about your illnesses
GP surgery review: torrington-park-group-practice
Title: Great practice and wonderful Staff
Rating: 5 out of 5
Visited: March 2023
Great practice and wonderful reception and telephone staff.  Very polite, professional & extremely helpful.  Very impressed.  Also all the doctors are excellent and understanding. The phones are answered very promptly.  The only problem is parking. Very happy with their service.
GP surgery review: torrington-park-group-practice
Title: Poor office staff
Rating: 2 out of 5
Visited: March 2023
The e-consult system is an excuse to be rude and unhelpful.  Receptionists are obstructive,  unhelpful and make it impossible to get anything sorted or to get medical care. You get no information about your enquiries then when you ask for an update you are told to fill in another e-consult form.  They are using this system to make it impossible to get help.  I have filled in 5 e-cosult forms in the quest to get a prescription that was requested from my consultant neurologist and I have been blocked at every turn.  There needs to be a serious investigation into how this surgery is operating and the treatment of the patients by the office staff.  If by luck you get to see a doctor they are good so it is such a shame that the office staff are so abominably rude.
GP surgery review: torrington-park-group-practice
Title: „ no words for such a bad service „
Rating: 1 out of 5
Visited: December 2022
Gp constantly missleading informations, stuff is unprofesional rude, without any authorities giving wrong false test results over the phone! take ages when enquaries about anything! no any skills and behaviour of stuff is ridicules! Appoitment over the online form only  By 10pm appoitments full! Always short of stuff no chance to book anything! Menager is out of reach! Practice has no skills to deal with people with anxiety depression and panic disorder given more stress instead ! 80 yr old people are pushed to use online form as this is rule and for most is very dificult! Simple prescription cant be done over the phone needs to send email then u need to chase them up few days to get prescription!
Medical report is super dificult to receive first need to go trough all sort of online signature receive pins txt emails and after two weeks if u lucky u get short copy of the report no any emergency appoitments avaible best to stey away!
GP surgery review: torrington-park-group-practice
Title: Atrocious with prescriptions
Rating: 5 out of 5
Visited: December 2022
Since 2014 I have struggled to get prescriptions for the correct medications, in the correct dosages, or even for a full month. I have made many complaints, and my emails are completely ignored. I have been left without medication for Bipolar disorder repeatedly, and they lie on their website saying a prescription takes 72 hours... I've not had a prescription sooner than 14 days in years. I've had all sorts of excuses for this, but it is their default to never accept responsibility. If they were decent people they would change their website so people are aware that even an incorrect prescription will take 14 days minimum. Nobody with bipolar should have to send emails literally begging for their prescription. If and when something terrible happens, I will be blamed for 'not being compliant' despite the fact I have no medication available to take on a regular basis. If you have any say or a better option do not register at this surgery, especially if you have a potentially life threatening need for regular, reliable prescriptions! I can now no longer work, and I can't see that changing anytime soon because I simply cannot depend on any medication being issued correctly or in time. Honestly just atrocious.  In September last year alone, I collected my prescription 3 times as they attempted to get it correct... I ended up with 24 and a half days worth of medication in total! These people are an absolute joke.
GP surgery review: torrington-park-group-practice
Title: Extremely rude reception
Rating: 1 out of 5
Visited: October 2022
Long phone queues minimum half an hour waiting time. 
They have absolutely no time for you, they are rude and do not seem to care about you. it is like this over 10 years.
They lost my file, I filled online form as requested they never call back.
Dreadful service from the admin/reception team. Doctors are 3 star
GP surgery review: torrington-park-group-practice
Title: Poor customer service from reception staff
Rating: 3 out of 5
Visited: May 2022
I can't believe how long you have to wait on the phone before they answer. I was on the phone for over half any hour one afternoon and I was only third in the queue. Another time, there was only one patient ahead of me and I had to wait 25mins. When they do answer, they have absolutely no time for you and do not seem to care that you've had to wait so long. This has been going on for several years and has nothing to do with the recent waiting lists since pandemic. I've been told they make you wait so that it deters people from calling. Sadly, I expect this is true... Truly dreadful service from the admin/reception team. Doctors are good though.
GP surgery review: torrington-park-group-practice
Title: Impressive attitude of reception staff
Rating: 4 out of 5
Visited: April 2022
While waiting for my appointment at Torrington Park Group Practice yesterday afternoon I was very impressed by the care and patience shown by the reception staff.  They have a difficult job to do and I was struck by how professional and friendly they were.
GP surgery review: torrington-park-group-practice
Title: Still waiting for call
Rating: 2 out of 5
Visited: February 2022
After filling in the online form as requested I was told see a doctor. I spoke to the receptionist who was good took all my details and said the duty GP would call me back. 5 days later still no call at a loss to know what to do next. After 17 years with this practise I am for the first time thinking of changing. The appointment system is a total mess. I want to cut them some slack due to covid and the loss of two excellent doctors to retirement but someone needs to get a grip before the reputation of a previously excellent practise is damaged.
GP surgery review: torrington-park-group-practice
Title: Helpful receptionist
Rating: 4 out of 5
Visited: January 2022
The receptionist I spoke with was friendly, professional and very helpful. 
The duty GP rang me promptly, listened and was understanding and supportive.
GP surgery review: wentworth-medical-practice.
Title: Good teamwork
Rating: 5 out of 5
Visited: January 2024
I had a meeting with the doctor and physiotherapist this morning. They demonstrated the Epley manoeuvre on me to help improve my vertigo condition. The meeting was mutually beneficial and the study is ongoing
GP surgery review: wentworth-medical-practice.
Title: Very helpful
Rating: 4 out of 5
Visited: January 2024
Reception were a great help in organising an urgent appointment and very patient in helping me to arrange on a call.
GP surgery review: wentworth-medical-practice.
Title: Medical Practice with excellent, well trained staff.
Rating: 5 out of 5
Visited: January 2024
Appointment provided at short notice to consult with Principal General Medical Practitioner who throughly advised and  put in place  medical procedures to help my wife and myself.  I am indebted and very grateful to him.
GP surgery review: wentworth-medical-practice.
Title: Good practice
Rating: 4 out of 5
Visited: January 2024
I was seen shortly after my scheduled appointment and the Dr was very friendly, kind and open to hear my concerns, sharing her advice and guidances to follow. Overall, very pleased with the care received and the practice overall.
GP surgery review: wentworth-medical-practice.
Title: Good Practice
Rating: 5 out of 5
Visited: January 2024
Good practice.
All staff are good.
Particularly helpful is Hips.
She is a delight to observe under pressure.
You are lucky to have her.
GP surgery review: wentworth-medical-practice.
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
Very helpful and very considerate .in all excellent service. Always there to help and staff in reception are excellent.
GP surgery review: wentworth-medical-practice.
Title: Lovely Practice
Rating: 5 out of 5
Visited: January 2024
The reception staff and Drs at this practice are very kind and helpful. You are always able to get an appointment and if it is urgent on the same day. 
Things are very hard for Drs practices as many have a large number of patients and things are generally stretched for the NHS. 
The front desk or telephones are first point of call and it saddens me that sometimes people can be rude when the staff are trying their best to help.
GP surgery review: wentworth-medical-practice.
Title: Efficient process
Rating: 4 out of 5
Visited: December 2023
After this gp surgery adopted online appointment booking system I feel it became easy to book and appointment and be seen by a gp. It takes a few minutes to fill the form and then within 15min I received a call for booking me in. The appointment itself was quick, I was able to checkin at reception myself using qr code and waiting time was minimal. The doctor listened to me carefully and clearly explained next steps.
GP surgery review: wentworth-medical-practice.
Title: Efficient Wentworth medical practice
Rating: 5 out of 5
Visited: December 2023
Answered quickly. 
Understood my concern and made a telephone appointment me to speak to a doctor. 
I appreciate that very much
GP surgery review: wentworth-medical-practice.
Title: Rude and incompetent reception staff
Rating: 2 out of 5
Visited: December 2023
It's now been 2 days I am trying to get some blood test results from them. First lady couldn't understand me on the phone (she seemed to struggle with her English) but said she would email them to me. They didn't arrive. Second time I called I was on hold for 30 minutes with no answer.
The third time I called I spoke to someone who said it is difficult for them to send them over email and texted the results to me (!). When I told her they are too small to be read on the phone screen she told me that perhaps I need glasses. When I told her that I have glasses, she told me to put them on. I brought to her attention that she needs to be polite and helpful with people but presumably she doesn't know how to do that. She is presumably also not aware that a laptop screen is bigger than a phone's one.
She also disputed that I'd previously been on hold for 30 minutes. The woman was rude, argumentative and unprofessional in every way. Of course, I have not received the blood test results.
When you call it says press 5 if you don't want to queue, however, when you are placed in the queue it says press 1 for a call-back. It was not possible to establish the correct process because the woman kept interrupting while I was trying to ask her. Listening is also not one of her skills.
Why are we paying for this? For people with zero skills to be rude to us and waste our time?
GP surgery review: woodlands-medical-practice
Title: First impressions Great Practice, Highly recommended!
Rating: 5 out of 5
Visited: November 2022
Fantastic surgery easy to register as a new patient. Receptionist extremely helpful with some questions I had and on a 2nd call assisted me with another task resetting Patient Access. Highly professional and straight to the point just what is needed in a busy medical environment. The welcome couldn't have been warmer! Seems to me a friendly local surgery. Very happy.
GP surgery review: woodlands-medical-practice
Title: Getting worse
Rating: 1 out of 5
Visited: September 2022
The situation at woodlands medical practice is getting worse. It’s impossible to get a face to face appointment. You are instructed to call at 8.00am to book for a telephone consultation . After an average of 45 minutes on hold you are told that appointments have either gone, or the doctors are not working today and you will have to speak to a locum. This seems to be a regular occurrence on Wednesdays
GP surgery review: lane-end-medical-group
Title: Best Practice ever
Rating: 5 out of 5
Visited: December 2023
My wife and I moved to Lane End Medical from our previous surgery after being there for over 40 years it had gone down so much this is the best move ever we cannot say how well Lane End Medical has looked after us from the reception managers and all the Doctors who have looked after our health concerns at all times we are so grateful Thank you
GP surgery review: lane-end-medical-group
Title: Amazing practice!
Rating: 5 out of 5
Visited: October 2023
I have to say a big thank you to Lane End - I have not had any issues getting an appointment (by telephone or Patient Access app).  
The staff are all very friendly from the receptionists to the medical team.  
I was seen promptly and given as much time as I needed to discuss my medical issue.  The Doctor was very professional and I came away feeling reassured.  
I would have no hesitation in recommending Lane End Medical Group to any of my family or friends.
GP surgery review: lane-end-medical-group
Title: Valued Staff
Rating: 5 out of 5
Visited: September 2023
The experience of today 22-09-2023 at my GP - The Lane End Medical Group was a very smooth one. I had to have injections for covid and flu jab. The Nurse gave me both of the injections very smoothly and swiftly working in a way where I felt no pain. I felt happy and thanking the nurse I left the surgery within no time. It was quick.
GP surgery review: lane-end-medical-group
Title: Brilliant Practice
Rating: 5 out of 5
Visited: September 2023
I have only been at this practice since October 2021  

They have been extremely professional and helpful from day 1 when they found I needed an operation to remove stones from my bladder followed by an operation to remove a tumour from my bowel. 

My previous practice had not found any of these problems although my symptoms were exactly the same.

I highly recommend this practice.
GP surgery review: lane-end-medical-group
Title: Excellent service
Rating: 5 out of 5
Visited: September 2023
The nurse who gave me my jabs was extremely efficient and caring. I left no visible indication that I had just had a vaccination.
GP surgery review: lane-end-medical-group
Title: Excellent Doctor
Rating: 5 out of 5
Visited: September 2023
A very attentive Dr. who listened to my concerns and explained things, putting my fears to rest. A very rare experience as usually doctors have no time to listen to patients concerns. The 40 minute wait was well worth it. Please continue the good work and thank you for your medical guidance & support.
GP surgery review: lane-end-medical-group
Title: Covid vaccinations
Rating: 5 out of 5
Visited: September 2023
Extremely quick organised professional wonderful surgery great staff.  I do like going there it has really been a good experience
GP surgery review: lane-end-medical-group
Title: Superb practice
Rating: 5 out of 5
Visited: June 2023
Always there for you with a prompt response from polite reception staff  to doctors.  Have never had a problem with the surgery.
GP surgery review: lane-end-medical-group
Title: Unflinching Good Practice
Rating: 5 out of 5
Visited: June 2023
This review is written in keeping with policy, which arguably could be described as a tad restrictive.

I was fortunate enough to secure an emergency pm appointment at the surgery in June of 2023. 
As a rather fit, young and allegedly good looking septuagenarian, I had been quite unwell with continuing gastric problems, increased visits to the toilet, overall weakness and general feeling of being out of sorts.
As I arrived at the Surgery on the day, I was met by the not surprising, overall ambience of orderliness, cleanliness, and an inexplicable and overwhelming sense of reassurance - not to talk of the professionalism exuded by staff at the counter.
The Surgery offers the technology and gadget for quickly registering and notifying the GP of one’s arrival, thereby allowing one not to line up - and immediately directing one to their station.
This gadget in the Surgery, always pleasantly, reminds me of the Tv series Star Trek - and the famous statement by Captain Kirk to his officer - ‘Beam me up Scotty’. 
The Surgery gadget, informs one to proceed up the stairs to the waiting room - although not quite beaming up in the same sense - no doubt the Surgery, will get there someday.
On the day in question, I did not have to wait long, before being called by the doctor, whose name the review forbids me to disclose. The review also prohibits me to mention any identifying features or the Gp’s gender. Notwithstanding, the Gp could only have been one of two genders, namely Xy or Xx chromosome. I’m unable to disclose which.
In the Gp’s consulting room, I was met with nothing but complete professionalism, a reassuring display of knowledge of my medical issue and asking of questions. The Gp took my Bp, he listened with his stethoscope as I was asked to breathe in and out. He gently prodded by stomach as I explained the continuing burning sensation and pain I was experiencing in the stomach.
All in all, it was an unrivalled display of caring for the welfare of the patient.

The Gp offered me Omeprazole tablets, which as I pen this review has dramatically reduced the burning sensation in the stomach.
The Gp also put me forward for blood and poo tests, which are to be taken. The Gp enquired whether I had had my Shingles jab.
A thoroughly confident display of knowledge and reassuring narrative, was exhibited by the Gp.
I left the Surgery, confident, reassured and boosted in my knowledge, that as a young Septuagenarian, I could very easily add another 2 scores and 10 years, to attain that grand old age of about 120 years.
The Surgery has to be an exemplary manifestation, of all the goodness and wholesomeness that exudes from the Nhs.
The staff of Lane End Medical Group, should be congratulated and rewarded for their excellent work for humanity.
GP surgery review: lane-end-medical-group
Title: Great bedside manner of GP
Rating: 5 out of 5
Visited: June 2023
GP Gave excellent manner and was very attentive, polite and helpful. He prescribed medication that will hopefully help me feel better quickly. Thank you!
GP surgery review: langstone-way-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
I recently removed to this area. I have multiple serious diseases.  
I was registered promptly. Langstone Way Surgery ​is really working very well, well organized, polite and helpful
All my previous medical records were provided without delay and I got a text message about my treatment planning 
Everything was arranged without delay. I got first class service from Langstone Way Surgery​ doctors and receptionists.
​Many many thanks Langstone Way Surgery.
Nurhayat
GP surgery review: langstone-way-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
For two week's tried to get medication, which I cannot be with out, ar to call 111 last weekend, today  3rd November at to call surgery to get an appoinyment, wasn't able has fly booked, called neoulogy secretary, they called me back, said they would get consultant to call me which they did, and she would send an email to my Gp,called surgery around 3pm, to see if prescription was sent to pharmacy and also to check if they have recieved e-mail from neurology, was told no, so no prescription could be given yo me, called 111 tonight has I have only one medication left, so I'm left with out medication yonight has I need it in the morning, and a physician will check my notes and get back to me tomorrow morning,
GP surgery review: langstone-way-surgery
Title: Simply Unreachable
Rating: 1 out of 5
Visited: October 2023
Phone, online system, apps, none of these have allowed me to get in touch with the surgery let alone to make a booking. I appreciate volumes are up post covid, and the online system is being booked out early daily. But clearly this means you are significantly over subscribed, so I hope you are not taking on new patients. Having just returned from a trip overseas (Australia) where I was able to call (through to a receptionist) and get a next day GP appointment, I have serious concerns for the state of healthcare here. I don't have time to wait online for 5 minutes at 8am, and I can't sit on the phone for hours either, so have no choice but to look for another GP that is better resourced and less heavily subscribed.
GP surgery review: langstone-way-surgery
Title: Impossible to contact
Rating: 1 out of 5
Visited: October 2023
It is impossible to contact this surgery for any query. Making an appointment is near impossible. Phoning requires an extremely long waiting time. Recently I received a message as routine blood tests were due. I had to answer to print the forms before I went to collect them. I did this a couple of weeks after receiving the text. But it appears I lost ability to answer at this stage. So I suppose no blood test for me then since I cannot contact the surgery as they suppress any form of contact, and I don't have time to spend so much time on the phone. I feel this surgery is not fulfilling its duty. I am worried I will not be able to access care when I need so I will transfer to a different surgery.