janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-orchard-surgery
Title: No complaints - decent practice
Rating: 4 out of 5
Visited: July 2022
Just moved house but had been with surgery for many years. Have been well looked after on the whole but for many diverse reasons the practice is not what it was in the early years. Large turn over of doctors has not helped with continuity (used to be well known to my regular doctor which benefitted health wise). Appreciate things have changed drastically due recently to Covid and staff turnover seems to be fairly regular. The appointment system is now so difficult to access and to have a face to face consultation is nigh on impossible. However despite all the problems the doctors nurses and reception staff have always been efficient and courteous. If this review does not  seem ‘glowing’ it is mainly down to prevailing circumstances which have afflicted all surgeries I would suggest. Overall have been thankful for the care and attention afforded me and my family over the years so on that basis would recommend the surgery to any new patients.
GP surgery review: the-orchard-surgery
Title: Good communication
Rating: 4 out of 5
Visited: July 2022
I have never had a problem contacting my Doctor via econsult service, the return phone consultation normally occurs within 24 hours at which time a course of action is instigated ie blood test, urine test etc. or refersl to specialist treatment.
Regular visits are arranged on a 6 monthly cycle to check the condition of heart, kidney and liver functions.
I have availed myself of the “my gp” and “NHS” apps which provides me with emails and texts from the practice confirming the date and times of upcoming nurse appointments etc. These apps also provide access to all of my previous treatments and much more, such as allowing me to read my own blood pressure regularly and forward this information along with height and weight data to the practice, this information is posted on the app - all very reassuring and time savings all round.
On the down side the telephone lines are constantly engaged in the morning ‘rush hour’ and it is almost impossible to book an appointment this way unless you are prepared to listen irritating piped music and pre- recorded messages telling you how busy the lines are at the moment and where your position in the queue.
During my visits to the Orchards surgery, I have found all staff members polite and friendly, the environment is pleasant and always clean and tidy.
GP surgery review: the-orchard-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
Amazing GP. Receptionists, nurses and doctors are very good professionals.  Always helpful, explaining all the details and medical terms.
GP surgery review: the-orchard-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
Dr Was very courteous and polite 
He listen to my problems and acted on them, which makes me feel good
GP surgery review: the-orchard-surgery
Title: I had no idea my GP had a physiotherapist
Rating: 5 out of 5
Visited: March 2022
But now that I do I intend to take advantage. I don't get sick much but this service comes in handy as my knees hurt all the time.
GP surgery review: the-orchard-surgery
Title: Physiotherapy service
Rating: 5 out of 5
Visited: March 2022
Had a physio appointment today for shoulder muscle pain which has been keeping me awake for weeks
The Physio identified the problem(s) within a few minutes and soon had the trigger points released from my super spinnatus muscle and the muscle in my forearm
Relief was virtually instant!
Thank you so much!
GP surgery review: the-orchard-surgery
Title: Great Practice & Helpful
Rating: 5 out of 5
Visited: March 2022
We are so thankful for the exceptional care and support we have received, I felt strongly it was a positive experience in all the aspects. I highly recommend Orchard Surgery, it was overall a great experience we have received each time.
GP surgery review: the-orchard-surgery
Title: Great practice with amazing Doctors
Rating: 5 out of 5
Visited: February 2022
I have had an amazing experience all throughout from the doctors to the nurses I have come across. The doctor who I saw did thorough checks on me and made sure to have follow up calls too which I have never had before. I was also seen by the practice nurse and she was very kind and polite. My last appointment I was seen by the physiotherapist at the surgery. He sorted my back out just there within minutes. I cannot thank him enough for sorting my back issue out. I am very grateful to all of them. I have never had such an experience before to be honest.I would definately recommend the practice. My experience has been 100 percent exellent
GP surgery review: the-orchard-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
I would like to thank all the doctors, all the nurses and all the rest of the staff of "The Orchard Surgery" for the enormous work they have been doing for a long time with a very high level of professionalism.
All this in an oppressive pandemic period that afflicts all of us
All of us patients should understand this well

Consequently we should not always complain if we find the telephone line always a too long and slow line.
All the receptionist ladies work for us, only for us
I want to thank all of you once again,
Keep it up, you are on the right path
GP surgery review: the-orchard-surgery
Title: Nurse visit
Rating: 5 out of 5
Visited: January 2022
No delay went in on time. Nurse very helpful. Rebandage my finger and gave me another dressing.  Also booked another visit.
GP surgery review: fordingbridge-surgery
Title: Great service
Rating: 5 out of 5
Visited: January 2022
I received excellent thorough attention with  appointments efficiently and timely arranged. My telephone call was answered quickly and return call from the doctor was almost immediate . Really first class service, Beyond what I expected really, thank you
GP surgery review: east-shore-partnership
Title: My experience
Rating: 4 out of 5
Visited: December 2023
I was able to book all what I wanted quite easily and pleased with the consultations. My only comment would be, I had my ear syringed and the practitioner said she would have liked to have seen me prior to the procedure. My appointment was made without being checked beforehand.
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: December 2023
Had my injection for pneumonia and the service was very quick. The nurse was helpful in describing the symptoms I might or might not have after the jab. I did not have any pain or discomfort while having the injection.
GP surgery review: east-shore-partnership
Title: My experience
Rating: 3 out of 5
Visited: December 2023
The fact I’m going to have sleepless nights and worry until after the new year about whether I will still be prescribed a medication issued to me by a t specialist consultant.
A receptionist phoned to say that my request for HRT that is on my repeat  prescription list was being restricted and I would have to see their clinic despite being prescribed it by a hospital consult a specialist in the field. The receptionist was understanding of my concerns however understandably did not have the information about why this was happening and therefore could not explain the reason. She did say she would get an emergency last supply as she understood that you can’t just suddenly stop something, which is credit to her however it has left me unnecessarily anxious and worried about my future health.
I would sooner have the person who is requesting the action to contact the patient to explain why you are putting different measures into place as at least you can explain why it is happening and what is going to happen rather than leave it to someone who doesn’t have the power or knowledge to answer my concerns leaving me concerned and anxious which is having a further detrimental effect on my health. Absolutely beside myself.
GP surgery review: east-shore-partnership
Title: My experience
Rating: 4 out of 5
Visited: November 2023
The Doctor took what time he could to have a conversation about my issue & initiated the next course of action I hoped for.
GP surgery review: east-shore-partnership
Title: My experience
Rating: 4 out of 5
Visited: November 2023
Following a recent spate of breathlessness I managed to get a examination on the Monday by a new doctor who told plenty of rest and to expect problems as I had just recently spent time in hospital ( 8 days ) and all was ok - on the Wednesday I attended the hospital for a 6 month checkup on my pass maker and within a hour I was back on the cardiac ward and am still here in QA  - - happy at all with that appointment
GP surgery review: east-shore-partnership
Title: My experience
Rating: 1 out of 5
Visited: November 2023
That it takes over a month to get a prescription. Told that I needed to see a nurse when I didn't. Surgery not sending over prescription in time.
GP surgery review: east-shore-partnership
Title: My experience
Rating: 1 out of 5
Visited: November 2023
I was called in for an appoitnment by the doctors for a 6month review so i didnt want to be there nor really know why i was there. I didnt get seen for 25minutes and the doctor had absolutely no clue how to interact with someone struggling with a mental illness. I have never felt so uncomfortable or awkward in a setting where youre meant to be honest and truthful so infact i wasnt just so i could leave. If i had this doctor when i first reached out for help for my anorexia, i would have left without getting help.
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: November 2023
It was good. I rang the surgery about my husband about his coughing .  Then i recieved a phone call back from olivia to see my husband at miday . He had a chest infection and needed antibiotics.  Within 2 hrs the persription was ready. What stood out for me was the way we was treated thk u.
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: November 2023
The doctor was kind and understanding. I expected to be passed over as time wasting, but he listened and treated me very well
GP surgery review: east-shore-partnership
Title: My experience
Rating: 1 out of 5
Visited: November 2023
I rang the surgery enquiring about steroid injections, the receptionist was very helpful and said she would leave a message for my Doctor to contact me back, 5 weeks later and still not heard from him. What's the point of having a Doctor when they can't be bothered to get back to you.
GP surgery review: blackthorn-health-centre
Title: Quick service
Rating: 5 out of 5
Visited: May 2023
Arrived for my shingles vaccination sign in with reception and went straight in. No waiting however parking was difficult.
GP surgery review: blackthorn-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
Receptionist made every effort to find an appointment which she did for 2 weeks time. She also advised me to do an econsult after which I was called by the doctor and offered treatment same day. Very satisfied.
GP surgery review: blackthorn-health-centre
Title: Very good practice
Rating: 5 out of 5
Visited: May 2023
The staff are very helpful and understanding as are the doctors I felt at ease whist waiting for my face to face with the doctor ,and the information.on different things the surgery does
GP surgery review: blackthorn-health-centre
Title: Practice staff are professional and helpful.
Rating: 5 out of 5
Visited: May 2023
My last visit two days ago was fine and all was sorted by the Gp Recommend it to anyone. Like all practices these days a normal appointment takes 2 to 3 weeks to arrange. Due to this occassionally have to attend the Urgent Minor Injuries Unit at the rhs.
GP surgery review: blackthorn-health-centre
Title: High Quality Care provided by the practice nurse
Rating: 5 out of 5
Visited: May 2023
My review appointment on 18 May 2023 commenced on time, the nurse was not only very professional but understanding
GP surgery review: blackthorn-health-centre
Title: Good local practice
Rating: 5 out of 5
Visited: May 2023
Nurses are very professional and caring, but as practice is very busy I rarely get to see doctor. Reception are also very busy so long phone answering times are not uncommon.
GP surgery review: blackthorn-health-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: May 2023
The Doctor was extremely helpful and has resolved my pain problems with sleeping after a total kneecap replacement. She was very helpful and friendly.
GP surgery review: blackthorn-health-centre
Title: NHS Health Check
Rating: 1 out of 5
Visited: May 2023
I received an SMS message from Blackthorn Health Centre to book a health check. The SMS message coincided with NHS ads about health checks for males in Hampshire (cannot believe this is a coincidence!)
When I called to book an appointment, I was told 'management' had decided to stop appointments, so there were none available.
I mentioned that the NHS ads mentioned that heath checks should be offered every 5 years from age 45. I have been with this surgery since 2004 (aged43) and have yet to have a health check - therefore not assesed / checked at 45, 50, 55 or 60.
As well as the lack of appointments, I also dislike the negative and overly long telephone message. The message seems geared to not providing services and is un-friendly in its content and delivery.
A poor customer experience in my opinion. Perhaps 'management' need reminding that the service is funded by clients taxes and is not 'free' and therefore in their gift to provide services as and when they like.
I accept the pressure the NHS is under, however this practise could at least soften its telephone messaging and at least try to give a better impression of providing a community health service.
GP surgery review: blackthorn-health-centre
Title: Great Diabetes Nurse
Rating: 5 out of 5
Visited: May 2023
Called back for a review after recently moving to the area from the Midlands. Had more information given to me than I have previously had. I’m more happy with the way forward dealing with my diabetes than I was. The nurse was friendly and professional throughout and made me feel comfortable with the information she gave me.
GP surgery review: blackthorn-health-centre
Title: Good practice
Rating: 5 out of 5
Visited: May 2023
I was seen shortly after my booked time, the Dr was extremely thorough as well as being personable. He made me feel at ease and explained what my problem was and what the options to deal with it were.
GP surgery review: portsdown-group-practice
Title: Frustrated
Rating: 2 out of 5
Visited: April 2023
Having experienced not being able to get on to e-consult for several days, I spoke to a receptionist who kindly emailed me a link. Using the link,  I have still struggled to get on line to complete the form as by 6.31pm it had stopped you completing a form due to meeting maximum numbers. 
The phone system has improved considerably but there needs to be a better system or the practice needs to increase the number of e-consults that they will accept each day.
The reason for e-consult was to reduce the need for an appointment. Now, your symptoms get worse due to not receiving medication quick enough.
Today, I got on at 6.30pm and got to the form, pressed back as I answered a question incorrectly and I lost the form. By 6.31pm it would not allow me to complete an e-consult until tomorrow.
It is the most frustrating system and I can understand why people go to the walk-in for minor ailments.
I feel extremely sorry for the older generation who don’t understand computers and will probably struggle or even not bother to contact their GP.
GP surgery review: portsdown-group-practice
Title: Absolutely shocking
Rating: 1 out of 5
Visited: March 2023
You can never get an appointment even when holding on phone at 8am then being cut off
Been trying for 3 weeks to get an appointment no additional help avaliable they just say sorry phone back tomorrow  I wonder how many people have died due to this shocking service
The reply will be standard and no good what so ever and they have just take  on 9000 patients from north harbour practice which closed 
I wonder if they get monies for the amount of patients on there books rather than patients seen
Please don't get ill you've  got zero chance to see a gp there
GP surgery review: portsdown-group-practice
Title: Amazing service today
Rating: 3 out of 5
Visited: March 2023
Got on the phones at 8am and chose to hold rather than select the new callback option. I was 22 in the queue. Was only on hold for 8 minutes and was kindly arranged a triage call. 30 odd minutes later, a GP called and prescribed some antibiotics for me. Really pleased with the service I received today.
GP surgery review: portsdown-group-practice
Title: terrible
Rating: 1 out of 5
Visited: January 2023
how can the nhs justify funding this practice.can never see a doctor or speak with one on the phone.thats if you can get through.
i tried to see a doctor a skin problem (dont know could be cancer)
my wife tried to see a Doctor in dec,a water infection could not see one.stop funding southdowns practice.just as well close it  .
GP surgery review: portsdown-group-practice
Title: Your recent appointment
Rating: 5 out of 5
Visited: January 2023
I'm really lucky to have  a good gp practice  for emergency appointments  and always  get a fantastic service for vit b jabs and covid and flu but really et it's hard but when seen or speak to doctors I cant fault the service I get
GP surgery review: portsdown-group-practice
Title: Poor customer service
Rating: 1 out of 5
Visited: January 2023
Every time I ask to see a dr the receptionist says full I phone at the correct times  I also have mental health they are very uncaring the worse practice I have ever been to I’ve never seen a dr in the two years I have been living here absolute disgusting service to the point I have had to change doctors
GP surgery review: portsdown-group-practice
Title: Fit note
Rating: 3 out of 5
Visited: January 2023
Tried to do e consult but yet again can't access. On website at 6-30 and again it says tomorrow... It always shows this when I'm trying to book appointment or even ask for my sick note to be updated.
GP surgery review: portsdown-group-practice
Title: Shocking
Rating: 1 out of 5
Visited: December 2022
Absolutely shocking. I needed Mental Health help and have been trying since September with a diagnosed condition. I have been promised two emergency telephone appointments by receptionists who brushed off my illness and insisted sending me links with telephone numbers would be sufficient, I insisted I needed to speak to a GP, and on both occasions the telephone appointments never happened. I am now currently un medicated, without a mental health team and unable to speak to a doctor? Will be changing surgeries ASAP, I am greatly concerned for anyone else in my position who needs the same help.
GP surgery review: portsdown-group-practice
Title: Impossible to reach
Rating: 1 out of 5
Visited: December 2022
I have tried contacting Portsdown Group Practice in North End on numerous occasions.  E Consult just doesn't work and phoning is stressful.  You have to call when they open their bookings at 8 which is not always possible if you are doing the school run and driving in the car. It's very restrictive.  If you actually get through you get told all appointments are gone and try again tomorrow or call 111.  People need to be able to reach their GP and this surgery is broken.  I was forced to move here when my old practice closed and I am so unhappy that I am even considering moving house to an area with a better surgery.  I would advise staying well away from this surgery.
GP surgery review: portsdown-group-practice
Title: Your recent appointment
Rating: 4 out of 5
Visited: November 2022
There was a work experience student present. He showed no interest in the proceedings and this could be considered detrimental to the patient's privacy.
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: August 2023
I couldn’t believe I got an appointment as really thought I would have had a tel call . had  a face to face with a NP . I cannot fault from start to finish in my appointment. NP was really helpful and reassuring. I tell all my friends family KIRKLANDS surgery is the best in Portsmouth never do I hear any bad feed back .
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: August 2023
I was so happy that your lovely receptionist telephoned me this morning to make arrangements for my phisio appointment
GP surgery review: kirklands-surgery
Title: My experience
Rating: 2 out of 5
Visited: August 2023
That I telephoned the surgery at 8:30am  with lower back pain for an emergency appointment and was given a phone call from a physio!
Doctor prescribed pain killers (thank you) but did not want to examine me.
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: August 2023
Everything, I simply cannot fault the appointment in any way. I was made to feel that I was important as a patient and I was treated as someone special. Not only that but, I also felt that I was a friend and that is important for anyone who suffers anxiety. Fortunately I don’t but, I was very happy.
GP surgery review: kirklands-surgery
Title: My experience
Rating: 2 out of 5
Visited: August 2023
Had a call from reception to say I needed a telephone appointment today and I said I was busy at 1.40 for hearing appointment unsure for how long and was told it would be later . I missed a morning call as couldn’t hear phone and phoned reception and was told still on list . I was busy at 2 having hearing sorted as I’d said I would be so missed 2nd call now no appointment until 29th and recorded as missing appointment today .
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: August 2023
Kind, courteous, professional always able to talk to someone with my concerns, queries. Nothing ever seems too much trouble
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: August 2023
Everything! As always fantastic service, been with Kirklands all my life, as have my children, always felt listened to and very cared for. 
Please don’t ever amalgamate with other surgeries, stay as good as you are and thank you.
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: August 2023
Friendly practitioner who explained every step of the procedure, putting me at ease. The appointment was on time. She gave me clear expectations about the reult timeline.
GP surgery review: kirklands-surgery
Title: GP demonstrated lack of compassion/disinterested
Rating: 3 out of 5
Visited: June 2023
When we see our GP, it’s not always an easy decision. It took me sometime to find the courage to ask for help and book an appointment. Sadly, the GP said about 10 words, lacked compassion and sent me off with a form to complete and return which was unusable because half the print was missing due to printer problems which the GP highlighted instead of finding another printer! Now I need to find a printer. I actually said to them, you haven’t said much and they just gave me a blank look and seemed disinterested. Really sad if this is what we have to expect and feel theres a need for a shake up with core training in compassion. Unusual for me to write a review like this but really shocked.