janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: birtley-medical-group
Title: Terrible service
Rating: 1 out of 5
Visited: June 2023
I have been trying now for 3 months to make an appointment for menopausal symptoms. You are unable to make advance appointments all I want to do is to speak to someone about the awful symptoms I am experiencing that are affecting my health and all areas of my life. You have to call at 7am or fill out an econsult. I have done this most days and there are never any appointments left. It’s getting me down. How are people supposed to cope with this awful service that is on offer. It’s only a matter of time before something tragic happens.
GP surgery review: birtley-medical-group
Title: Keep up the good work you all do .
Rating: 5 out of 5
Visited: June 2023
Just wanted to say the support and help I’ve had from practice has been 1st class and after support and require of appointments has alway been food , great practice and great people.
GP surgery review: birtley-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
I have received excellent service from all the staff in the practice and have always received friendly and helpful treatment from the reception staff who have very stressful jobs. Highly recommended.
GP surgery review: birtley-medical-group
Title: Recorded Message
Rating: 1 out of 5
Visited: May 2023
I telephoned this practice today. I was horrified to hear the recorded message when I was connected. It is a very threatening message for ill people to hear when they are trying to obtain help. It is all about abuse to staff and the zero tolerance policy the practice operates. Whilst I am sure the staff do receive abuse from some patients, these patients have to be in the minority. It is unfair that all patients have to listen to what is in my opinion an abusive message to patients. There is nothing welcoming at all about the message and it is delivered in a quite threatening manner in my view. Respect works both ways. Staff should of course be treated with respect but so too should patients.
GP surgery review: birtley-medical-group
Title: Needs independent investigation and serious change
Rating: 1 out of 5
Visited: January 2023
Where to even start, birtley doctors is a failure to birtley and its residents. Having to ring up to -100 times a day to get an appointment to be told there’s none even when there is,  but they can’t book you one at all is a joke. 
Old and young people are being turned away from help daily. Phone staff arrogant and rude and the doctors aren’t much better. How it’s still going is beyond me. Needs serious attention by independent review and contracts revoked
GP surgery review: birtley-medical-group
Title: Poor service , unprofessional staff and manager
Rating: 1 out of 5
Visited: December 2022
Tried timing for appointment was to to do an  e -consult .
Following on I rang for 3hours trying to get to speak to someone , finally 88 try’s later I am able to get a ringing line which was answered by a receptionist who was curt rude and unhelpful , i passed my comments in to the manager who totally dismissed my concerns the lack of help , poor service and frustration of trying to access a service  but stated she would listen to the call , no apology was offered for this  rubbish service we are funding  , some not all of the receptionists need to be more pleasant and not make patients feel like they are an inconvience and need to stop acting like they are the doctors not reception staff ,?
GP surgery review: birtley-medical-group
Title: Blank....  response?
Rating: 2 out of 5
Visited: October 2022
I have called today to make an appointment after being told previously you have to ring on the day for appointments only and they are not given out In advance

I have called firstly at 8am this morning having eventually got through the automated and placed on a waiting list ... 55 minutes later I'm still waiting to speak to someone  to make an appointment.. this has been repeated 4 times today with the same response no answer, still on 
automated totalling several hours and I still cannot get through to make an appointment... I gave up at 3pm.. frustrated as you can imagine..... needless to say I cannot get into the surgery to see a doctor?

I work full time with   unsociable hours and have limited time to see a doctor,  I'm flabbergasted this is unacceptable and I will be changing my surgery immediately 

I'm just pleased it isn't a medical emergency, or it could be but I wouldn't know as I cannot get through to see a doctor.... unbelievable
GP surgery review: birtley-medical-group
Title: Refusal of repeat meds
Rating: 1 out of 5
Visited: September 2022
Refused repeat meds as I need a 'review'. I don't. The arrangement with the doctor was to have a blood test in three weeks time. A blood test now would be premature. The 'review' relates to other meds not those refused. No evidence of joined up thinking or even careful note-taking. I know what's going on. Do you?
GP surgery review: auckland-medical-group
Title: Excellent Surgery and Staff
Rating: 5 out of 5
Visited: September 2023
Extremely helpful and friendly staff who giving the circumstances of appointments been few and far between are trying their best :) my experience with GPS Nurse Practitioners Health Cares and Receptionists and everyone in between has been second to none friendly pleasant and always helpful thank you everyone
GP surgery review: auckland-medical-group
Title: Great Practice
Rating: 5 out of 5
Visited: May 2023
From going in very anxious the nurse practitioner was lovely and took my bloods very quickly and put me at ease, what a lovely lass.
GP surgery review: auckland-medical-group
Title: Great Service
Rating: 5 out of 5
Visited: January 2022
The phone was answered promptly. The staff member who answered the call was helpful and efficient and solved my problem quickly. Every time I have had contact with the surgery I have been satisfied.
GP surgery review: bishopgate-medical-centre
Title: Poor service
Rating: 2 out of 5
Visited: August 2022
Don’t usually complain but this is so frustrating. Have to ring at 8am to be placed in a queue to make an appointment. By the time you are answered there aren’t any appointments left. Offered a phone call back later and may or may not be seen. Can’t book appointments in advance. How are we meant to see a doctor here? Wanted to make an appointment for my elderly mother and was asked for her details twice. Really dissatisfied.
GP surgery review: bishopgate-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: April 2022
My father was able to get an appointment the same day with bloods and ECG done at the same visit. Everyone are so helpful : receptionists, nurse and the gp we saw . Everyone took time to listen, help despite being so busy. You are all doing an amazing job. Thanks a million
GP surgery review: railway-medical-group
Title: Brilliant practice
Rating: 5 out of 5
Visited: December 2023
Went to this practice this morning the doctor I seen was a breath of fresh air she listened to everything I had to say and what I was worried about.she really put my mind at ease.i always manage to get an appointment no problem online around 8 each morning if needed.thank you for making me feel comfortable and at ease as I suffer with anxiety
GP surgery review: railway-medical-group
Title: Appointment system not fit for purpose
Rating: 1 out of 5
Visited: October 2023
You can only book an appointment for the same day. And you need to call at 8 am
Its also entirely possible that having done this, then waited on hold for 30 minutes you still wont get an appointment. 
I gather you can go down to the surgery and make an appointment at the front desk. Not sure this is a particularly useful, especially if you are elderly or may have an highly contagious disease (For example Measles, Covid etc)
GP surgery review: railway-medical-group
Title: Great Doctors
Rating: 5 out of 5
Visited: October 2023
Everyone is well aware of the appointments across GP practices being in high demand, that's a problem across the country. However I have never had problems getting appointments here when I've genuinely needed one on the same day, or I advance. I have just had jaw surgery at the RVI and needed a follow up to get more codiene prescribed for the pain, as well as a sick note.

I was given the appointment on the same day. Everything was taken care of in no time at all at Railway and I cannot speak highly enough of the doctors at the practice. Over the years every single one I've seen have been excellent.

I'd like to shout out the doctors I seen today who was kind and compassionate. Girl on reception was also superb and nothing was too much trouble! The practice is also nipping clean and modern.

Yes the appointment system could be better and more available to book via the app, but then again many people abuse the service when they really dont need to be seen, or they don't turn up for appointments wasting them for people who genuinely want them. They should be charged for missing more than one!
GP surgery review: railway-medical-group
Title: Appalling service for booking appointments
Rating: 1 out of 5
Visited: October 2023
Managed to see a doctor who said I needed further appointments for various checks and to speak to receptionist on the way out.
Receptionist couldn't make any appointments and told me to ring and book - not so easy when I'm driving at 8 in the morning and can't be online or on phone. I don't understand why you can't book future appointments if the doctor has requested them.
Eventually managed to get through with available appointments 6 days after seeing the doctor to be told by Receptionist that I could only have the blood test and not the examination, I had to wait until the bloods results were back - even though they are unrelated and checking for different things. (Do I need to trust the receptionist more than the doctor?)
Which means I then have to try to book Again!! 
I was told that my bloods have to be taken in the morning as they need to 'spin them' after 4 weeks previously having bloods taken on a Friday afternoon.
GP surgery review: railway-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Excellent efficient service. The new appointment booking system offering call backs is an excellent service.
GP surgery review: railway-medical-group
Title: The Bedrock of the National Health Service
Rating: 5 out of 5
Visited: July 2023
All to often praise is bestowed on 'front line' NHS workers; nurses, the ambulance and A & E The reality is that Doctors surgeries are and often are omitted. Excellent Service. #Railway Medical rocks (man I'm being down with the kids there!!)
GP surgery review: railway-medical-group
Title: Appalling appointment system
Rating: 1 out of 5
Visited: July 2023
Never any appointments and ring back constantly , I’m fed up with lack of service and unhelpful responses .
GP surgery review: railway-medical-group
Title: Valuable annual memory and physical health review
Rating: 4 out of 5
Visited: July 2023
I found our annual review very useful. I felt we were listened to and received some very helpful information and further medical follow up. It was good that both my husband's and my own needs as his carer were addressed.
GP surgery review: railway-medical-group
Title: Excellent doctors
Rating: 5 out of 5
Visited: July 2023
It is very hard to get an appointment, but if you're really in desperate need of an appointment you just have to persist every day, when I did get an appointment the GP was really caring and couldn't be more helpful, extremely happy with the GP I saw
GP surgery review: railway-medical-group
Title: Great improvements
Rating: 5 out of 5
Visited: June 2023
My recent experiences have been very positive and pleasant. I’ve always found doctors and nurses excellent doing their best but everyone struggling with volume of demand looking worn out and sometimes reception staff obviously frustrated and looking unhappy and fed up. It was so nice to feel front of house staff seemingly happy in their work, very helpful and on top of their task, working as a team. This, despite  queue of patients - some unwell anxious, some with a bit of attitude.  
The feel good feeling seemed to be infectious and the atmosphere in waiting room patient and relaxed. I witnessed one receptionist being extremely helpful and patient with someone struggling to check in    On screen. Came out from behind desk and very patiently explained what to do. Result!  Pleasure to witness. Well done everyone.  Professional and support staff. Doing your best in very difficult circumstances with the huge demand.  Thank you.
GP surgery review: eaglescliffe-medical-practice
Title: Great practice teamwork
Rating: 5 out of 5
Visited: January 2024
My experience goes back to me receiving a letter asking me to make an appointment for specific routine bloods, when booking my appointment, the receptionist noticed that my other routine bloods would be due soon and she asked if I would like them all doing together ( well trained and observant). This saved coming and going taking up more appointments. On the day of my appointment, the nurse was very thorough, doing other basic observations and tests for a person of a certain age. She was so friendly and professional. However, after being unsuccessful in obtaining bloods due to my veins, not her skill! She kindly spoke to the phlebotomist who just after a short wait, did my bloods whilst I was there. I am so happy with the team at this practice, they are always so helpful, polite and professional. I know there have been and still are some stressful times for everyone, however the team have never shown anything but kindness and understanding. Your staff are all brilliant from the hub of reception to the clinical team. I thank you all.
GP surgery review: eaglescliffe-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Same day appointment. Referred for further investigation and all done so quickly. Thank you so much for your help and assistance.
GP surgery review: eaglescliffe-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
Reception staff friendly and empathetic, nurse practitioner very professional and helpful, all doctors I've came across have listened and resolved our issues.
I felt compelled to write a review today as I had taken my 1 year old to see a dr 3 months ago, today he called for an update on how my boy was doing which gave a lot of reassurance.
Thanks to all staff for looking after my family so well!
GP surgery review: eaglescliffe-medical-practice
Title: House bound patients
Rating: 0 out of 5
Visited: October 2022
My mother is house bound,due to mobility issues, anxiety,and does not have access to transport, so is unable to attend the GP surgery. She needed a medication review, and explained several times to several different people, that she was house bound and unable to attend the surgery. Subsequently her prescription was just stopped and she had dreadful withdrawal symptoms. We managed to get her prescription privately. I find it very concerning that a GP practice does not seem to understand about house bound patients and that they can not attend the surgery, and to just stop medication because a patient can not attend the surgery is unacceptable. There need to be procedures in place to make sure house bound patients get medication. It's just unacceptable and needs addressing.
GP surgery review: eaglescliffe-medical-practice
Title: Outstanding  Flu Jab Service
Rating: 5 out of 5
Visited: September 2022
Truly amazed & delighted at the efficiency how quickly I receives my flu jab. Was like on a conveyor belt in and out in seconds. I have said before I wish I'd left my previous ,epically centre ages ago and come to this one.
GP surgery review: eaglescliffe-medical-practice
Title: Outstanding practice
Rating: 5 out of 5
Visited: June 2022
Amazing service from a dedicated team of professionals friendly receptionists would recommend this practice
GP surgery review: eaglescliffe-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2022
Eaglescliffe Medical Practice is fantastic! We always receive a friendly, professional service. The admin and clinical team are both doing an excellent job in difficult circumstances.
GP surgery review: park-lane-surgery
Title: A perfect example of how to run a doctor's surgery
Rating: 5 out of 5
Visited: June 2022
Having been a patient here for many years, I can honestly say, compared to other local surgeries I've had past experience of - Parklane offer an excellent service.  They have friendly staff across the board and I always feel like I'm being given an excellent standard of care.  It is always easy to speak to a member of staff and also easy to get appointments.  I would suggest that this surgery is a benchmark that others in the area should aspire to.
GP surgery review: thornaby-&-barwick-medical-group
Title: Great Service
Rating: 5 out of 5
Visited: July 2023
Son was stung at work and came home today and his forearm was very red swollen and hot. Called surgery given appointment for an hour 45mins later. GP called texted son to send picture. Then called him prescription sent to chemist no need to attend appointment. Fantastic response and service.
GP surgery review: thornaby-&-barwick-medical-group
Title: Uncontactable
Rating: 3 out of 5
Visited: May 2023
Great doctors if you can get to see them. It's almost impossible to  telephone and making an appointment online is just as bad due to a change they have made in the system.  Awful system.
GP surgery review: thornaby-&-barwick-medical-group
Title: Caring practice
Rating: 5 out of 5
Visited: January 2023
Have found all Drs and staff to be caring and go over and beyond to take care of me. They listen to what you have to say. Both my husband and I will continue to use this practice. Thanks for your care and understanding.
GP surgery review: thornaby-&-barwick-medical-group
Title: Worst Medical practice ever
Rating: 1 out of 5
Visited: December 2022
Despite trying for 2 days to get an appointment, calling at 0830 and 1330 each day, attempting to book a phone appointment ( none available until Jan) trying e consult ( not available), doing blood pressure test and told a Dr will call me about it ( no call after 2 days) I still haven't been able to see a Dr. 

So what exactly do I need to do to be seen at this shambles of a doctors, as they clearly don't care or are seriously mismanaged. 

I guess tomorrow i will be there at 0830 in the queue, while on the phone to them and using my laptop to try and get an econsult.

Sort your practice out so people can actually be seen!
GP surgery review: yarm-medical-practice
Title: Question about appointments
Rating: 2 out of 5
Visited: October 2023
Ive tried 21  times to ring this morning to no avail. I then came into the surgery for an appointment but none available. My question what is the best way make an appointment without standing in the the cold and rain taking  into consideration my age. This is a genuine enquiry with no criticism of the sstaff.
GP surgery review: yarm-medical-practice
Title: Efficient care
Rating: 5 out of 5
Visited: September 2023
Same day appointment worked really well. Seen within 11/2 hours.
Given thoughtful care and further care as needed. Thankyou
GP surgery review: yarm-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Very pleased with the interest shown to me,the answers given to my questions,& the Doctor’s general manner
GP surgery review: yarm-medical-practice
Title: A Fantastic Practice
Rating: 5 out of 5
Visited: August 2023
Every time I have visited or phoned the practice the reception team have been absolutely fantastic. They always greet you with a welcoming tone or smile and despite the increasing pressures within the NHS nothing is too much trouble. 
On the occasions I have had treatment from either a doctor or nurse again the level of care and professionalism is second to none. 
I am very fortunate to have such a great practice on my doorstep. Keep up the fantastic work.
GP surgery review: yarm-medical-practice
Title: 3 weeks to get through - to be told ring back at 8am
Rating: 1 out of 5
Visited: August 2023
I am very concerned by the current 
 appointments system. If you speak to a receptionist on an afternoon you are told to ring back at 8am. At 8am you are told the queue is full and ring back later. I have rang over a 3 week period at varying times of the day and got this message. I Finally spoke to a lovely receptionist late one afternoon to be told no routine appointments,  but best to come in person at 8am and queue to try and get an appointment. She did advise that there were some late night appointments in a different area in a week - my last experience of this was poor. Luckily my issue is not urgent, however this must be so frustrating for anyone with a more urgent issue or anyone with limited transport. I have never known the problem to be so bad and really worry for timely access/outcomes for people with potentially serious conditions or vulnerable patients. Reviews are saying demand is outweighing capacity - so should the catchment area be reduced for example to reduce demand. When you do get through,, reception and clinical staff are all lovely and I feel it is a shame that they must have to deal with many frustrated patients - when they are working so hard. There are plenty of nearby practices that do not seem to have the same issues - it would be good to model what they do surely. I’ve used this surgery all of my life and have only experienced these issues the past couple of years - which appear to be getting worse. It’s very sad and I hope they find a positive solution soon.
GP surgery review: yarm-medical-practice
Title: Disappointed
Rating: 3 out of 5
Visited: August 2023
Receptionists usually very friendly and helpful and nurses and drs always have been compassionate. However after ringing recently for an appointment for my 4 month old baby due to reflux and explaining she was in pain was told that the next appointment available is a week away with no care or consideration that a week is a long time for a 4 month old to be in pain.
GP surgery review: yarm-medical-practice
Title: Great consultation
Rating: 4 out of 5
Visited: July 2023
Caring and very thorough. Wasn’t hurried and felt she was very knowledgeable. Would happily see her again.
GP surgery review: yarm-medical-practice
Title: Positive experience
Rating: 4 out of 5
Visited: July 2023
Although I had to queue outside surgery waiting for it to open, once I got to reception I was able to get a same day appointment with gp. 
I waited ten minutes from walking in surgery to seeing the gp and had positive experiences with the receptionist and the gp.
GP surgery review: yarm-medical-practice
Title: Outstanding service
Rating: 5 out of 5
Visited: July 2023
After my consultation the Doctor arranged for me to have an MRI. This took place 6 days later and in less than 24hours the doctor rang me with the results and discussed the next course of action. I have also had a follow up call to confirm that there has been no further deterioration in my well being. The level of attention gives me every confidence in my problem being resolved.