janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: dorking-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2022
Help with my specific problem and follow up was excellent. Communication with practice was very prompt. The doctor managing my problem contacted me directly several times.
GP surgery review: dorking-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
Very happy with our hillside surgery…..always helpful….. lovely receptionist’s and doctors. What more could you ask!
GP surgery review: dorking-medical-practice
Title: Prompt response
Rating: 5 out of 5
Visited: May 2022
Thank you to the rapid response to my care enquiry today and arranging referring me to Dorking Hospital consultant.
GP surgery review: dorking-medical-practice
Title: Can’t praise highly enough
Rating: 5 out of 5
Visited: May 2022
I couldn’t be happier with my visit. 
I got time to talk to the doctor & they (there was a second doctor sitting in), were very professional & caring. 
I’m very grateful for their time.
GP surgery review: dorking-medical-practice
Title: Very efficient and friendly service
Rating: 5 out of 5
Visited: May 2022
I text my problem online in the morning , and received a response with an appointment that afternoon . I saw a great doctor who was very easy to talk to and helpful . She made an appointment for me to see a consultant shortly . Great service , lovely people
GP surgery review: dorking-medical-practice
Title: Thank you
Rating: 5 out of 5
Visited: May 2022
I had a medical concern that was causing me great anxiety. I emailed at 8am and had a face to face appointment at 10.30 the same day. Practice staff pleasant and efficient.  Doctor was proactive and reassuring.  A wonderful service at a stressful time.
GP surgery review: dorking-medical-practice
Title: Wonderful GPs, nurses and clerical staff
Rating: 5 out of 5
Visited: May 2022
The doctors, nurses and clerical staff are always helpful, kind and considerate. Even during the pandemic they would get back to us when we left a message on the phone. Thank you all so much
GP surgery review: dorking-medical-practice
Title: The best practice I’ve dealt with
Rating: 5 out of 5
Visited: May 2022
I’ve been with the practice roughly 18 months and I can’t believe how well they perform vs other doctors I’ve dealt with. They always do their upmost to see me as quickly as possible and one doctor in particular is outstanding. He was not only professional and looked after me, but super reassuring and went the extra mile. I’m about to have a baby and feel relaxed in knowing we’re in safe hands for any issues that may crop up. Thank you team!
GP surgery review: dorking-medical-practice
Title: Very reliable and efficient practice
Rating: 5 out of 5
Visited: May 2022
I feel the Receptionists and the GPs take exceptional care of me, bearing in mind the challenges they've faced over the last couple of years and despite the additional precautions they've been obliged to take, I haven't noticed any decline in their excellent service.  They go the extra mile.
GP surgery review: dorking-medical-practice
Title: Kind and gentle treatment
Rating: 5 out of 5
Visited: May 2022
I came for a smear test this week. I was very nervous having had a traumatic induction of labour when having my baby last year. I didn't want another medic anywhere near my nether regions ever again. The nurse was really kind. She said if I needed her to stop at any point she would, she explained what she was doing at every stage, she was very gentle, and it was over very quickly. I definitely recommend this practice to anyone else who knows they need to go for a smear and who might be nervous or stressed about it.
GP surgery review: medwyn-surgery
Title: Outstanding Practice
Rating: 5 out of 5
Visited: February 2023
We have been registered with the Medwyn Practice for over 25 years and the service we have received over that time has been excellent.  But it continues to improve.  We are grateful to be registered with such a professional practice.
GP surgery review: medwyn-surgery
Title: Always get an appointment
Rating: 5 out of 5
Visited: February 2023
Very responsive and always able to get an appointment. Staff I have dealt with always professional and polite
GP surgery review: medwyn-surgery
Title: Superb service
Rating: 5 out of 5
Visited: February 2023
I used the online form to report an ear infection. I submitted the form at 14.15 on the Friday and received a phone call at 2.20 offering me an appointment that same day at 15.00. The person who saw me could not have been more friendly and helpful. Absolutely brilliant service
GP surgery review: medwyn-surgery
Title: Wonderful health centre
Rating: 5 out of 5
Visited: February 2023
Medwyn’s are an extremely efficient caring practice and every member of staff have always been very kind, informative and supportive. We feel calm and cared for.
GP surgery review: medwyn-surgery
Title: Friendly practice
Rating: 5 out of 5
Visited: February 2023
I was pleased to see a Doctor in person. To be able to speak face to face. I do not like to speak to a doctor via face time or phone.
GP surgery review: medwyn-surgery
Title: Caring Practice
Rating: 5 out of 5
Visited: February 2023
My GP took my concerns about the side effects of my current medication. He listened to my concerns patiently and offered me guidance professionally. His duty of care and candour were exceptional.
GP surgery review: medwyn-surgery
Title: Quick and efficient
Rating: 5 out of 5
Visited: February 2023
A potential problem was identified from an e-mail message I sent and an appointment was organised that day to examine and identify the next steps to be taken
GP surgery review: medwyn-surgery
Title: Superb service
Rating: 5 out of 5
Visited: February 2023
I had to have blood tests and an ECG..was easy to get back to back appointments within a week, even though 2 different nurses were required. Tests were done on time, quickly and efficiently by very friendly nurses who were both brilliant at calming my nerves.
GP surgery review: medwyn-surgery
Title: Wonderful Practice
Rating: 5 out of 5
Visited: February 2023
A great practice and an excellent Dr. Only a short wait and a very useful asthma review with lots of good advice.
GP surgery review: medwyn-surgery
Title: So responsive and helpful
Rating: 5 out of 5
Visited: February 2023
I have found Medwyn to be such an efficient, friendly and responsive practice. I live with a long term condition and I have felt really supported and safe. Recently I enquired online about some follow up tests post discharge from hospital - within 24hrs I'd had a response, been able to book an appt and had the tests done. Brilliant. Thanks so much for everything that you do.
GP surgery review: studholme-medical-centre
Title: Lifesaving
Rating: 4 out of 5
Visited: October 2022
I think my life was saved today by the detailed examination and quick action to send me to A& E asop.
GP surgery review: studholme-medical-centre
Title: Good consultation
Rating: 5 out of 5
Visited: October 2022
The nurse was very professional explained why and what  she was doing,what the results were, and how to make mine better.
Greatly appreciated.
GP surgery review: studholme-medical-centre
Title: Very helpful.
Rating: 5 out of 5
Visited: October 2022
I had a telephone appt with the Pharmacist who was sympathetic to my problem and, very helpfully, arranged an immediate prescription. She also undertook to arrange a GP appt. Calmed my worries!
GP surgery review: studholme-medical-centre
Title: 5 year Health checkup
Rating: 5 out of 5
Visited: September 2022
Just so easy, in and out in 15 minutes  will be contacted if there are any problematic issues with the blood results
GP surgery review: studholme-medical-centre
Title: A very helpful practice
Rating: 5 out of 5
Visited: September 2022
I live in Northern Ireland but came to visit my son in Ashford. However I have stayed longer than expected which left me needing a prescription for my medication.
I tried NHS111 ,hospitals and a local GP. 3 days later I walked into Studholme Medical Centre in Ashford. All I can say is that they were absolutely brilliant. They put themselves out for me and got my medication. Thank you so much. Patricia Wilson
GP surgery review: studholme-medical-centre
Title: Very poor service
Rating: 1 out of 5
Visited: September 2022
More often than not repeat prescription has failed to reach designated chemist which then entails trip to surgery to sort out.
When trying to fill out form online for appointment often comes up "full capacity". Sorry that is not acceptable.!
GP's don't seem to be interested in what you have to say and almost impossible to see same GP twice..Have been with Studholme for 45 years it is now appalling surgery.If I could move doctors I would but suspect they are all the same.
Studholme needs to take a long hard look at themselves and ask themselves who they are there for ...patients or themselves...
GP surgery review: studholme-medical-centre
Title: Useless unpleasant reception
Rating: 1 out of 5
Visited: August 2022
I’ve been trying to book appointment via online form as all of them requesting
And guess what : you can’t do it as full capacity of practice been reached!
So I tried to call 
After being 40 min on the phone I been told I need to book appointment and they can’t do it either as they go to the same form
So when I tried to ask what is best time to do it as morning 8:03 it’s full capacity, noon 12:15 full capacity, now 15:09 full capacity receptionist hang up the phone!
I really don’t understand what is my nhs contribution payments deductions going for!!!!
Definitely not recommended!!!
GP surgery review: studholme-medical-centre
Title: Doing their best
Rating: 3 out of 5
Visited: August 2022
Reception ladies although very busy have always done their best to help me.
Only problems ate when phone line abd form are full to capacity
GP surgery review: studholme-medical-centre
Title: Very poor service
Rating: 1 out of 5
Visited: August 2022
Call about medication I need to take every day.  Unluckily I got An extremely rude  receptionist.  Tried to explain my situation told me they would book me for Monday.  I asked what I’m supposed to do till then.  Asked to hold on whilst they moaned to fried about me and I could hear every word they said.
GP surgery review: studholme-medical-centre
Title: Helpful
Rating: 4 out of 5
Visited: August 2022
Been really helpful to me over the last few months. Haven't seen a gp but have phoned me on dates that they say they will.
GP surgery review: sunny-meed-surgery
Title: No appointment, no solution and no patient care
Rating: 1 out of 5
Visited: February 2022
I needed to make a same day/ urgent appointment. I tried to get through on the phone for 45 mins. I then walked to their Greenfield Surgery to try to book an appointment. I was told by the reception, I could only do this online. Having never done this before I asked how to go about it. I was told to go onto the Sunnymede website. There was no facility to book if you didn't have a patient access account. My husband logged into to his account - there was no facility to book a same day / emergency appointment. The earliest appointment was 2 weeks away. The end result - no appointment, no solution and no patient care.
GP surgery review: sunny-meed-surgery
Title: general incomprehension
Rating: 1 out of 5
Visited: February 2022
I have no idea what has happened to a once great general practice, but am having immense difficulty coping with it.  Recently I was given a telephone appointment to discuss a condition I do not have and medication I do not take.  After twice having tried to ring the surgery, only to have the call terminate after long waiting periods, I decided to wait for the call.  Received a message confirming the call and the next day a message confirming an appointment I had not made to go the surgery during the same hour I was expecting the phone call.  I tried ringing the surgery again, only to be cut off, yet again, after holding on for 18 minutes.  To say this is all extremely stressful is putting it far too mildly
GP surgery review: brighton-station-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Reception people very helpful and welcoming. I had a 2 hour wait but when I got to see the doctor he was very helpful. Listened to me and explained he thoughts. Didn’t feel rushed at all. Would use again and also recommend to others.
GP surgery review: brighton-station-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
While having tried my own surgery with no success, l used this practice as a walk in service. Welcoming reception staff although l knew l would have to wait but at least l would be seen, very good diagnosis and prescription provided. Will definitely use again.
GP surgery review: brighton-station-health-centre
Title: Really good practice
Rating: 5 out of 5
Visited: October 2023
Good service and didn’t wait long . Doctors do them job quicker but sure . Giving clear advice what to do next . It was really helpful for emergency service. If I did go A&E I would wait at least 5 hour . That is why I’m happy with the service .
GP surgery review: brighton-station-health-centre
Title: Great service given the pressure they're under
Rating: 5 out of 5
Visited: October 2023
I was a walk in patient today after a pharmacist told me I needed antibiotics and this was the closest practice to my workplace. The reception staff were professional and friendly, the waiting room was full, I was told it would be a 1.5 hour wait, but two emergency cases then came in so it was closer to 2 hours. The GP was kind, patient, good humoured and took their time to examine me before writing a prescription. Given the pressure the NHS is under, and the fact they deal with a lot of sick and vulnerable people, I cannot praise them enough.
GP surgery review: brighton-station-health-centre
Title: Excellent
Rating: 5 out of 5
Visited: October 2023
I needed a repeat prescription because my condition had not healed, but I had very little time. I was seen, assessed and prescribed for in less than 2 hours.
GP surgery review: brighton-station-health-centre
Title: Always helped me when needed
Rating: 5 out of 5
Visited: October 2023
I've used this service three times since I've lived in Brighton and couldn't get a GP appointment. I've always been seen fairly quickly, and got the care I needed
GP surgery review: brighton-station-health-centre
Title: It was alright
Rating: 4 out of 5
Visited: October 2023
It’s good for emergencies if you can’t go to your GP surgery on that day which is why I went there with my partner there supporting me. Generally it was alright, the only thing is that you have to wait to be seen (depending on day) as it’s a walk in practice so you may not be seen straight away so expect to wait. I waited for an hour to be seen for my injury on the day I went and when I got seen, it was a very short one minute appointment if I can even call it that with a doctor and then it was goodbye. It’s dependent on the injury of course but they do like to keep things moving which is good from the people waiting’s perspective as it means more people are seen and they’re trying to get through to as many people as possible. But from a personal perspective my appointment session was a little rushed and would’ve maybe liked them to have done few more checks on my injury before quickly saying the appointment was done and opening the door to imply that we had to leave quickly sort of thing which is fine for normal people but as someone with autism it was quite a lot to process with all my surroundings and everything like that so the whole situation felt a bit rushed. I do recommend people who are neurodivergent to go there it is okay (tolerable) but I wouldn’t of gone with without someone with me because I would’ve felt too nervous to go by myself as the vibe in general was a bit of a weird one as people are going in for general and for sexual check ups/walk in sessions so the atmosphere is unpredictable. When I got there I didn’t feel immediately welcome by staff they seemed a bit like they’d had enough of the day already. They weren’t rude but you could tell they were just trying to tolerate all the people there on that specific day and they’d seen it all sort of thing.
GP surgery review: brighton-station-health-centre
Title: Good experience overall
Rating: 5 out of 5
Visited: October 2023
Reception staff calm and friendly. Clinical staff friendly and helpful. The only problem was the two-hour wait, as other people have also mentioned. I am grateful to have been dealt with so well. Thanks!
GP surgery review: brighton-station-health-centre
Title: Excellent service ..Great GP
Rating: 5 out of 5
Visited: October 2023
Although the wait was a few hours I was very happy with the doctor and the fact that I was able to see them. I would recommend this clinic
GP surgery review: brighton-station-health-centre
Title: Great staff
Rating: 4 out of 5
Visited: October 2023
Considering the amount of patients crossing those doors everyday and the pressure the staff is under. The staff is very welcoming and the doctors take the time to listen to the patients. Great to also be seen by doctors that are used to babies and get them distracted whilst they are getting examined.
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 4 out of 5
Visited: January 2024
Receptionist made a note of my problem and assured my she would get a doctor to call, which they did, all be it, 4-5 hours later.
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 2 out of 5
Visited: January 2024
Poor no words can I express, doctor's! Where are they ? Lime tree is to busy, Dread becoming really ill, trying to get a blood test?!! A month in advance really really not good and I need every three months due to meds
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Dr rang a 2nd time, an hour later, as I hadn’t been able to answer the phone when she first rang as I was driving. 
Dr located a pharmacy near to where I was travelling to, to send the prescription, having checked their closing times for me. Receptionist answered call at 6pm when prescription hadn’t been received by the Brighton pharmacy and they were closing soon. She went and found a Dr who could approve and release the    prescription.
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Very professional but also put me at ease. At all times explained everything and kept me informed of the results.
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 4 out of 5
Visited: January 2024
When eventualy  saw nurse was great but a very long wait due to long term staff member sickness and clearly workload not monitored or for me not adequately. Could inpact on more serious patients
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 1 out of 5
Visited: January 2024
Appointment was over 1 hour late.
Reception seemed aware that it would be this case because of the doctor working but failed to tell me on booking/arrival. 
Appointment itself was incredibly long with doctor seeking to have very little clue and/or confidence in his skills or ability to do the job. Concerned over ability to practice
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 3 out of 5
Visited: January 2024
I got a phone appointment same day which was good and the doctor very helpful, however with a phone call the doctor cannot see or examine you.
The process for booking a face to face appointment is ridiculous. If you want to make an appointment your told to call between 8- 12 if you want to make an appointment for a specific day, which for those that work is important,  your told the doctors haven’t put in what days they will be in the surgery. The receptionist should have a monthly rota so they know when the doctors will be in the surgery.
I rarely go to the doctors but as I approach 60 I am more concerned that some ailments may be more serious than I may think and visits to a pharmacy to self medicate may not be in my best interests as I get older.
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Once I got an app with dr I received a thorough check up. The dr listened to my problem and I felt reassured with her advice!
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
I used the econsult facility to make contact with the surgery, and the issue that I had raised was dealt with immediately within just a few hours
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Not having to wait ages for an appointment. Symptoms picked up efficiently and treatment given promptly with clear plan if further treatment is required. Everything a patient can realistically ask for!
GP surgery review: modality-mid-sussex
Title: Absolutely dreadful service
Rating: 1 out of 5
Visited: October 2022
I have been trying to contact the surgery for 2 days to get blood test results, you hang on and on and are never answered or are cut off. The GPs have sold us out to Modality who do not care about the welfare of their patients, they are a business. It causes untold upset when people are unwell and need advise but there is no-one to turn to. It is a disgrace to send people to the walk in centre where they have to wait for approximately 4 hours. They are putting extra pressure on hospitals who are already struggling.
GP surgery review: modality-mid-sussex
Title: Phone up to 45 mins than not to get to talk to any one
Rating: 1 out of 5
Visited: October 2022
For 2 days I have been on the Phone to Crawley Down doctors and been on hold for over 40mins on both days and have given up I have called in and told and I can only book over the phone at 8:30 in the morning to be told that there is10 persons in front of me.
GP surgery review: modality-mid-sussex
Title: Disappointing service
Rating: 1 out of 5
Visited: September 2022
I saw the duty doctor at this practice on Wednesday 7 September. Explained my symptoms and was told probably virus or something..to call back if no improvement..Got worse so called surgery ...no appointments ..would have to call 111. Did so, was questioned,111 doctor rang, questioned again and told 111 doctor would call to see me. Phone call from 111 doctor....probably virus...keep up the fluids!!! He would not come to see me.
Fortunately things did improve a little over the weekend but still no energy or appetite. By early Wednesday 14 September...l was back in the same place as I was a week ago. I asked my partner to make an appointment for me. He actually went to the surgery at 8.15 a.m. and was told there were no appointments available... a message would be sent to duty doctor, who would hopefully find time to ring me, which in all fairness he did and subsequently saw me. 
Whilst I was in the surgery waiting to be seen, I saw at least two people called in by doctors at the practice..... please explain how and why those appointments were allocated even though there were none available at 8.30..that morning.
GP surgery review: modality-mid-sussex
Title: No appointments available
Rating: 1 out of 5
Visited: September 2022
I spend on average 30-40mins on the phone trying to get an appointment. There are none left, I can't even get a push doctor appointment as they have run out or this an issue. Maybe try again on Monday is the reply. If I ever try to rebook, they say you can only book a couple of weeks ahead and there are no appointments. For a full time worker it is near on impossible to get an appointment at this surgery or online - it's totally broken. Receptionist is struggling to keep up and it's over subscribed with patients and massively short staffed. Not current able to function as a GP surgery