janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: holmwood-corner-surgery
Title: Baby fist immunisation
Rating: 1 out of 5
Visited: December 2023
After it took them nearly 1 month to register us (me and baby) as my husband is not registered even untill this day(2 months) we call to arrange our baby first immunisation.


They booked our baby first immunisation firstly on 4th December, then they canceled and rebooked on 13th December, then canceled again and finally booked as in for 4th December. Today we went there to find out that the vaccine can not be administered as it’s to early (we asked the receptionist each time if it’s not to early and they ensured us it is fine. They said that they even double checked with the Gp.)
We enformed them that we are planning to leave uk Wednesday 6th December and that we are going to buy tickets and they ensured us one more that everything is all tight.

Today we went there and it is not all right, they don’t have what to do, they do not have any other available dates in the following weeks and of course they will call us but nobody knows when to let us now what to do.

Basically we lost the money, we went there with the baby on raining day and they do not know what to do.

It is unacceptable that they make an appointment so early for a vaccine. How are the receptionists being trained? What are they there for? And why are they lying to us, telling that they double check with GP when is clear they didn’t (Or the GP might be incompetent as well).

Please run from this Surgery, they are non professional and do not care about you.
GP surgery review: holmwood-corner-surgery
Title: Fantastic access
Rating: 5 out of 5
Visited: December 2023
I am really blown away by how quick and easy it is to get to see my GP. Fantastic access. Thank you
GP surgery review: holmwood-corner-surgery
Title: Disappointing, visit today, given the runaround.
Rating: 3 out of 5
Visited: November 2023
I attended the surgery to make enquiries about a  hearing test and get blood results.
I was advised that no appointments can be made In the surgery, which is utterly ridiculous, given the fact that not everyone has Internet access or smart phones.
Attempted to make an online appointment only to find out this is only possible during surgery hours, and advised to try again  tomorrow.
What is the point in this method?

The receptionist told me that I had to contact the hospital for blood results, when i did i was then told by the hospital that G.P. needs to call them for results and then inform me
This is a total waste of time, confusing, exceptionally frustrating, as well as worrying for some patients
Surely there should be, an easier way to both, Get an appointment, and get blood / test results.
Please listen to your patients, and work out a better system .
GP surgery review: holmwood-corner-surgery
Title: Behaviour of Reception staff unhelpful
Rating: 1 out of 5
Visited: October 2023
I have attempted to contact the reception staff 3 times to arrange an appointment with no avail. Even after trying to use the Surgery portal the request gets closed. Its clear the reception staff have very little knowledge of the process and come across as very incompetent. They clearly have zero medical knowledge or understanding of the severity of a request unless you make a big fuss. to get something done.   The surgery needs to re-train its staff to ensure they are providing a reasonable service to patients
GP surgery review: holmwood-corner-surgery
Title: Holmwood Great practice
Rating: 5 out of 5
Visited: September 2023
Went to see a clinical pharmacist at the surgery. Advice and knowledge was given to me on taking HRT and with this has made me confident to move forward.Thank you for the support and time in such a thorough appointment.
GP surgery review: holmwood-corner-surgery
Title: Rude staff
Rating: 1 out of 5
Visited: August 2023
I can not believe how rude your staff are on the phone. The lady I unfortunately spoke to was so unprofessional, unhelpful and extremely rude.
GP surgery review: holmwood-corner-surgery
Title: Fast efficient appointment and care
Rating: 5 out of 5
Visited: July 2023
I recently sustained a serious knee injury from a fall; after being xrayed in A&E I struggled at home for a week before using the new econsult to ask for help from the GP. I was phoned with an appointment within 2 hours, and seen by lunchtime, very caring, efficient and professional GP, given stronger pain killers and referred to fracture clinic. 
The econsult worked well for this acute problem, the triage system picked up this was urgent and I was treated promptly. 
The staff are all fantastic and I recommend them highly.
GP surgery review: holmwood-corner-surgery
Title: Caring and Good Doctors
Rating: 5 out of 5
Visited: July 2023
The doctors are caring, so are the nursing and administrative staff. They respond quickly to e consults and they care. They also provide appropriate treatment. You can go back to them when one medication is not working and they will suggest something better. Although they are limited by what a GP can do, they do their best. The more experienced Doctors are very good at what they do.
GP surgery review: holmwood-corner-surgery
Title: Advanced Clinical Practitioner 5* experience.
Rating: 5 out of 5
Visited: March 2023
I recently had the pleasure to be seen by the Practice Advanced Clinical Practitioner and I cannot speak more highly about her skill, manner, support, knowledge and patient centred approach. Right from the outset she listened intently and took a holistic approach to the issues I was experiencing.  Not only did she very quickly get to grips with my symptoms, she explained why certain aspects of my health were being impacted by my current illness.  I had been prescribed 1st line antibiotics by the General Practitioner I saw 4 days previously,  but as my symptoms worsened the Advanced Clinical Practitioner took a very strong line in tackling my illness which I am glad to say is under control and she followed up with me to help manage my other on-going conditions to improve my overall well-being and health. She is a credit to the practise and I would highly recommend her in terms of her clinical practise as well as her caring and supportive manner. Bravo 5*
GP surgery review: manor-drive-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Friendly good run practice.
I have been with the practice for several years and over the past couple of years the service has greatly improved.
GP surgery review: manor-drive-medical-centre
Title: Great efficient and caring practice
Rating: 5 out of 5
Visited: June 2023
I initially rang 111 the person I spoke said they would arrange an appt at my surgery .  I was phoned back 15 mins later and an appt was made for 12pm.   The doctor who saw me was very thorough she checked my ears, blood and oxygen levels all ok, as my heartbeat was slightly high an ECG was arranged immediately.   She was efficient and caring throughout with a very pleasant reassuring manner.  The Nurse who carried out the ECG was always very efficient and pleasant and explained the procedure to me.   I then waited and saw the doctor later who said she felt there was no cause for concern but to come back for a follow up appointment in a few weeks.

I was extremely impressed by my visit today and wish to thank the people concerned.
GP surgery review: manor-drive-medical-centre
Title: Great practice good nurse
Rating: 4 out of 5
Visited: February 2023
Ear irrigation ,the nurse was very patient and welcome. She was very patient and professional and took out the wax from my ear. I'm more likely to invite more people to go to manor drive medical centre.
GP surgery review: manor-drive-medical-centre
Title: Life savers
Rating: 5 out of 5
Visited: January 2023
Following a change in my symptoms the practice staff and doctor pulled out all the stops to provided an excellent service to enable an urgent appointment and tests to be carried out.  The doctor responded as soon as the results were available to him and telephoned me at home advising an immediate visit to A&E.  Following his advice I was admitted for overnight observation in A&E and then transferred to the cardiac unit at St Georges.  Treatment was then undertaken and a stent fitted and after a short stay I was discharged home.  The excellent service provided at the practice resulted in life saving treatment for which I am eternally grateful and cannot praise their diligence, kindness and help enough.
GP surgery review: manor-drive-medical-centre
Title: Addressing a concern
Rating: 5 out of 5
Visited: January 2023
During a consultation with my GP to discuss the result of a blood pressure test I mentioned my concern over becoming increasingly forgetful, and at what point this might indicate the onset of a more serious condition.  My GP asked me to book in for an investigation of the problem with the practice nurse.  This took place at the arranged time (no waiting!) 11 days later.  It was conducted with sympathy, understanding and a thoroughness which I found impressive and reassuring.   The verdict was that I had nothing to worry about, though there are steps I could take to help counter some of the (minor) failings I was reporting.   The session lasted for half-an-hour.  It was time well spent.
GP surgery review: manor-drive-medical-centre
Title: Excellent practise
Rating: 5 out of 5
Visited: January 2023
The receptionists  are always very helpful, and extremely efficient. The nurse who takes the blood tests is incredibly quick !! She calms you and is reassuring which is excellent. The Doctors are very professional,  and take time to listen to any worries about your health. The whole practise is well organised and is run with excellent staff.
GP surgery review: manor-drive-medical-centre
Title: A super professional and efficiently run surgery
Rating: 5 out of 5
Visited: December 2022
Staff are incredibly polite, professional & helpful, it's always a pleasure speaking to them. Easy to get appointments when you need them. Doctors are good. Outstanding and other surgeries should take lessons from Manor Drive Medical.
GP surgery review: manor-drive-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
I recently had a sudden problem with my eye which caused me concern.  I went to the practice and was immediately given attention by the helpful receptionist who emailed a doctor and I was seen and reassured by him within 20 minutes.  
Unlike local friends at other surgeries, my husband and I have always found the doctors, Practice nurse and receptionists very approachable and willing to see patients face to face or respond quickly if a telephone conversation is appropriate.
GP surgery review: manor-drive-medical-centre
Title: Great practice nurses
Rating: 5 out of 5
Visited: November 2022
One of the practice nurses efficiently gave me an annual flu jab and cleared my ears of wax on a single visit. Good still to be hearing birds singing clearly on a Boxing Day walk!
GP surgery review: manor-drive-medical-centre
Title: Fantastic Phlebotomist Service
Rating: 5 out of 5
Visited: October 2022
I attended the practice today to have blood taken - in itself an enormous bonus as the practice service was quick, friendly and more accessible than getting to the hospital for me. In addition the phlebotomist was possibly the best I have ever encountered - I didn't feel the needle go in and before I could check it was all over and a plaster in place. Well done Manor Drive Medical Centre!
GP surgery review: roselawn
Title: Great service
Rating: 5 out of 5
Visited: August 2023
I waited a few minutes to get through but I was constantly told my position in the queue whilst waiting. The receptionist asked about symptoms and said she’d get the GP to call me that day between 230-4pm. The Gap rang at 235pm and was very helpful, knowledgeable and took my concerns about the symptoms very seriously. She immediately referred me for an in-house physio appt after making her diagnosis. I got back in touch with the GP’s receptionist and got an appt just 3 days later! Unbelievable service. Not been for the physio appt yet but I had to write in and thank the surgery for such amazing service. I’m sure they need the boost!
GP surgery review: roselawn
Title: Superb practice.
Rating: 5 out of 5
Visited: July 2023
All aspects of care discussed, after contacting a G.P. the Pharmacist returned my call within a short period of time. I do not believe there is a better surgery in London.
GP surgery review: roselawn
Title: great Doctor and great Health Care Asst
Rating: 5 out of 5
Visited: January 2023
My doctor is fantastic at this surgery and I appreciate everything she does to improve my health.
I would also like to say a special mention to the health care assistant who makes my visits a pleasure and is so caring.
GP surgery review: roselawn
Title: Decent if you can get hold of them
Rating: 1 out of 5
Visited: November 2022
If you call in the mornings you can get an appointment if you can actually make it through to the secretary. if you call any time after 12 I wish you good luck. I called them at 15:30 and waited in line for 35 mins just for someone to hang up the phone on me. When I called back I was at the back of the never-ending line. Very very annoying as you can't get appointments ahead of time and you have to call exactly at 08.30 am on the day to actually get hold of a real person. I will leave the line you have to wait to your imagination.
Their only working appointment type is by phone (you can't get a booking for doctors via NHS app or site) and they are basically available 30 mins a day for an appointment booking. Great service!
GP surgery review: roselawn
Title: A dependable practice
Rating: 5 out of 5
Visited: February 2022
I and family has been with Roselawn surgery since 1988-1989.Me and the family have had many accidents, injuries and illnesses , operations and  the doctors have helped us get the best treatment and cures. I find the doctors, staff and nurses are all well qualified, understanding and sympathetic. They are the  best NHS service providers. We feel we are very lucky to be with Roselawn surgery.
GP surgery review: the-groves-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: January 2024
The new system to book appointments it’s awful. Impossible to get appointments on line, at the reception and by telephone. The telephone is answered after ages waiting without any positive result. Impossible to get appointments face to face. Used to be a good Surgery not anymore.
GP surgery review: the-groves-medical-centre
Title: Nice practice
Rating: 4 out of 5
Visited: December 2023
But…..it’s impossible to request a simple blood test on the rapid health questionnaire. I feel fine but have been asked by the GP to have a second blood test. As I am not unwell I can’t get beyond the questionnaire. Very frustrating!
GP surgery review: the-groves-medical-centre
Title: Rapid health e-form dangerous for patients
Rating: 1 out of 5
Visited: December 2023
We are all told to fill in the online form, which I do and it’s not easy. I also call at 8am as the online reply says email or call back in 48 hours (over a weekend that will be 4 days). I’m told they cannot give appointments on the phone now it’s all via the rapid health online questionnaire. The process, the time, the difficulty all makes sick patients want to give up or go to A&E neither of which is good for the NHS. Digital services do not work for all patients, there needs to be an exceptions process and the rapid health questionnaire is not well tested taking patients down tick box routes that don’t apply to them. Please please look at the questionnaire and the process. We all know the NHS is busy but driving patient’s to A&E in despair is not the answer, it might make your numbers look better but worse for patient and A&E resources.
GP surgery review: the-groves-medical-centre
Title: Terrible new appointment system
Rating: 1 out of 5
Visited: December 2023
I keep getting nurses not a doctor. A difficult system with no room for personal requests due to automation in all my 18 years with the practice only seen my doctor 2 or 3 times. Now only seen nurse. Feel the system is no patient based and no one seems to be able to be looked after properly. I have been I’ll for 3 weeks and feel like giving up trying to get an appointment.
GP surgery review: the-groves-medical-centre
Title: Helpful and informative practice
Rating: 5 out of 5
Visited: December 2023
Whenever i visit there they helped me. I found doctors are very polite and friendly. Easy to book appointment and visit.
GP surgery review: the-groves-medical-centre
Title: Ridiculous wait times
Rating: 1 out of 5
Visited: December 2023
I waited over an hour and twenty minutes for test results only to be told to have a phone consult three and a half weeks later. I get conflicting information between the gp who says my results are non-urgent and my NHS app which states it is urgent. The gp were no help in resolving this and so I am left worrying for three weeks.
GP surgery review: the-groves-medical-centre
Title: Excellent new service to get prompt appt.
Rating: 5 out of 5
Visited: November 2023
Very professional Gp. I Felt actively listened to .Caring kind and extremely efficient and knowledgeable.
GP surgery review: the-groves-medical-centre
Title: Admin understaffed
Rating: 2 out of 5
Visited: November 2023
On hold for just over an hour to book an appointment and the receptionist tells me they close in 9 minutes and booking an appointment takes 15 minutes. They need more hands on deck answering calls!
Online appointments available over a week in advance... not good enough! Admin staff also need telephone etiquette training. They are rude to people feeling unwell.
GP surgery review: the-groves-medical-centre
Title: Rapid health triage
Rating: 2 out of 5
Visited: November 2023
I have used the triage for a number of patients and different medical issues. The questions and answers algorythum forces instructions to go to A&E when you just need a GP appointment, it also provides appointments 6 to 12 weeks away when you need an emergency appointment. Calling the surgery at 8am and they have to do the triage get the same frustrating results and can’t over ride it to get an appointment. If you’re going to rely on this tool you also need override or exception process to book on the telephone using common sense and talking to patients. The new system is nit neurodiverse friendly or suitable for those with cognitive disabilities or mental health issues around stress/anxiety. Every firm takes 8-12 mins to complete this is too long and will frustrate people, causing some to give up, the answers being stored on medical records when the patient might tick an incorrect box is concerning when records flow to insurance evidence or occupational health abd may be inaccurate. Whilst the benefit to the surgery is clear, less resources, cost saving, the patients must be consider and an exception process outside of the questionnaire, with the phone is essential.
GP surgery review: the-groves-medical-centre
Title: Awful experience
Rating: 1 out of 5
Visited: November 2023
Tried to book a GP appt with a particular GP. Horrendous amount of irrelevant questions asked on new Ai appt system. Still didn't get an appt. Patients will definitely suffer. God help anyone who is a patient at the Groves. Tomorrow switching to a new practice, anything better than this mess
GP surgery review: balham-park-surgery
Title: terrible care navigation and impossible appointments
Rating: 1 out of 5
Visited: December 2023
It's approaching impossible to get an appointment with the surgery despite having an acute medical problem that needs immediate care. I spoke with the care navigators twice and in both instances they ignored the details of my situation and told me I would have to wait 10 days for a telephone appointment - suggesting, in fact, that I should be grateful to have even this. It has been an appalling experience and the worst medical experience in memory. I am without any recourse as I am unable to speak with a Dr as we approach Christmas.
GP surgery review: balham-park-surgery
Title: Really impressed
Rating: 5 out of 5
Visited: August 2023
Moved to this surgery around a month ago due to my previous one closing. Was worried about my daughter who became unwell overnight so called the surgery for the first time. The receptionist was polite and efficient and said I would get a phone consultation within the next three hours! This was somewhat unexpected given at my old doctors it was very much hit or miss whether I could get on the day contact with a GP at all. Not only did a doctor call me within half an hour but they also arranged for me to have a face to face consultation straight away as she was concerned about the symptoms. Both the doctor on the phone consultation and the face to face consultation were really lovely and thorough and it has made me feel extremely reassured for any future health issues my family may have.
GP surgery review: balham-park-surgery
Title: New patient experience
Rating: 5 out of 5
Visited: July 2023
Moving from another local surgery due to its closure, I was worried as I'd been happy and with the previous one for 34 years. The service, attention to detail and swift response at Balham Park have been impressive. The staff is helpful, patient and friendly, and the locum GP assigned to me has outdone any expectations I had. I've seen him twice so far and I would like him to become my named doctor.
GP surgery review: balham-park-surgery
Title: Wonderful practice
Rating: 5 out of 5
Visited: June 2023
My doctor has always taken the greatest of care to find the best way forward for my health and treatment. Such kindness and patience are shared throughout the practice by all I have been involved with. Thank you all
GP surgery review: balham-park-surgery
Title: Impossible to book appointments
Rating: 2 out of 5
Visited: June 2023
This surgery has made it near on impossible to book appointments. Neither the patient access or nhs app will let you book a GP, and thier website sends you off for some horrific AI triage stuff that still doesn’t get you a booking. Thier website goes on to tell you to only call “if you really really can’t do it online” (just to frustrate you a little more…). Which you can’t. Why can’t I just book an appointment like anywhere else?
GP surgery review: balham-park-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
As a new patient I was amazed by the efficiency, courteousness and overall pleasantness of my first experience with reception staff, Health Care Assistants and doctors. I felt everyone was interested in helping and responding to questions.
GP surgery review: balham-park-surgery
Title: Rude Telephone Staff
Rating: 2 out of 5
Visited: May 2023
Telephone staff extremely rude, no patience or sympathy and sarcastic. Completely unnecessary, I asked for an urgent prescription and she was so unhelpful.
GP surgery review: balham-park-surgery
Title: Absolutely horrifying experience - Not sure is legal
Rating: 1 out of 5
Visited: May 2023
Me and my wife are registered in the practice. Today 25/05/2023 she woke up very dizzy not being able to stand. I called the practice for a medical emergency. The practice told me over the phone that they unilaterally de-registered my wife because of a letter they sent in 01/2023 which they did not have any response. I told her we never got any letter and that I was having a medical urgency. I even asked the lady at the phone to pass me to her manager which she told me she could not do because "management was in a meeting". Finally they told me to go to A&E or dial 111 and hung up. I was left speechless. The service our family got was damaging and not humane. Please be careful if you rely on this practice.