janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: sidley-medical-practice
Title: Very poor service
Rating: 1 out of 5
Visited: February 2023
Me and family have been patients in this practice for about 10 years now and the overall service was good, but for the last 2 years has become dreadful, even unsafe being a health care professional myself I can see the decline. No GPS, no appointments Not able to get trough the Surgery for over 2 hours on hold, and I am start ringing from 08:00. I haven’t seen a GP for over a year, always over the phone, or Nurse practitioners. I understand if it’s a issue which can be resolved over the phone, but my child has a chest infection and I am asking for a gp consultation, the answer is you have to be triage by nurse. Or they prescribe antibiotics over the phone, No online appointments available, and if you are lucky to get a phone call back is too late for appointments and they tell you to ring again in the morning waiting over an hour. No blood results follow up, before they used to send you a letter or you will get a phone call. If they are not able to provide the service they are advertising they should close. 
We as a patients are left to seek private GP visits or alternatives, or attending A&E because no else will help, and no wonder A& E is packed with patients who should have been seen first in they GP practice.
GP surgery review: sidley-medical-practice
Title: Outstanding at being useless
Rating: 1 out of 5
Visited: October 2022
In 7 years of being at this practise I have watched the decline and have lost all faith in it. It’s impossible to get through, even when you do they don’t address the problem. No follow up. No help. No Doctors, apparently! The staff seem to be off sick more than the patients. They simply fob you off to get you of the phone.
Now moved to another surgery and the improvement is beyond amazing.
GP surgery review: sidley-medical-practice
Title: Takes too long
Rating: 3 out of 5
Visited: October 2022
Although the I find the Doctors at this practice very good, the length of time it take to authorise a repeat prescription is far too long, the web site states that the practice needs two day to complete authorisation, but in reality it is taking much much longer and with delays at the chemist as well there is serious risk I will run out before the medication is picked up.
GP surgery review: brighton-station-health-centre
Title: Excellent
Rating: 5 out of 5
Visited: January 2024
Staff were friendly and helpful, and the doctor was very attentive and caring. Got seen very quickly. Overall a great experience
GP surgery review: brighton-station-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2024
Staff very friendly and helpfull. The waiting was a bit longer but the doctor was very nice and friendly. Thank you
GP surgery review: brighton-station-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: January 2024
Staff were helpful and friendly, as well as being very efficient. 

Doctor was able to put my mond at rest and provided good advice for me to follow up.
GP surgery review: brighton-station-health-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: January 2024
Staff, polite, professional and knowledgeable. Seen in a timely fashion. Waiting area clean and bright.
GP surgery review: brighton-station-health-centre
Title: Caring Nurse
Rating: 5 out of 5
Visited: January 2024
I cut my thumb and went to the drop in to get it checked out because it wouldn’t stop bleeding. The Nurse was really friendly and she cleaned the wound and used some glue to stick the cut together. Instantly it stopped bleeding and she then dressed it. The Nurse was very friendly and knew her stuff.
GP surgery review: brighton-station-health-centre
Title: A warm welcome on a rainy day!
Rating: 5 out of 5
Visited: January 2024
I knocked the scab off a cancerous lesion on my arm. It needed dressing. The nurse was very friendly and reassuring. She dressed the wound with an easy competence. The clinic environment and reception area were very pleasant and left a very good impression.
GP surgery review: brighton-station-health-centre
Title: Kind staff
Rating: 5 out of 5
Visited: January 2024
Lady at desk was sweet and quick to see me.
Wait was long but not unbearable.
Doctor was kind and advised me very professionally.
GP surgery review: brighton-station-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: December 2023
Seen by a GP for in person booking. Very thorough and friendly. Quickly arranged blood tests and there will be quick follow up.
GP surgery review: brighton-station-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
On arrived the experience reminded us to how practices used be run you arrived and awaited your turn in the surgery everyone was friendly and helpful and my problem was sorted it was my first visit to this type of practice only wish there was more of them thank you
GP surgery review: brighton-station-health-centre
Title: Thorough and friendly doctor and staff
Rating: 5 out of 5
Visited: December 2023
I arrived 17.30 on a Thursday afternoon and waited about an hour and a half n never having attended this practice before. I was told it would likely be an hour, but these things are difficult to judge beforehand so didn't mind too much. The doctor was very friendly, and very thorough and informed me about preventative measures for the future. 
The only downside, and this has nothing to do with the practice, is that there are no pharmacies open late in Brington and Hove apart from two, the closest one being a 25 minute bus ride away. I was not feeling well enough for that at all. Wish there was a late pharmacy next to this late walk-in clinic.
GP surgery review: carden-surgery
Title: Excellent support and care
Rating: 4 out of 5
Visited: May 2023
I contacted the surgery about previous test results that I needed. The receptionist was so helpful when I called and went out of her way to look at my results, call me back rather than me needing to call them back, and promptly printed these out for me to collect. 

She was so helpful, didn't make me feel like a nuisance and made the process really easy.

Thank you!
GP surgery review: carden-surgery
Title: Terrible opening hours and always running late
Rating: 2 out of 5
Visited: November 2022
The opening hours of this practice constantly change for the worse. Now closed on Saturday, closed Thursday afternoon, closed at lunch. Never do evening appointments or early morning.

Due to the opening hours you are forced to go during work or on your lunch break and nothing is ever running on time. I've always had to wait over 30 minutes to see the doctor, rendering booking an appointment pointless.
GP surgery review: montpelier-surgery
Title: Great practice with caring staff
Rating: 5 out of 5
Visited: February 2023
I’ve been with the practice for 3 years and my experience has been largely fantastic. Efficient, knowledgeable staff with a really caring nature.
Thank you!
GP surgery review: montpelier-surgery
Title: The best practice I have used
Rating: 5 out of 5
Visited: September 2022
I am about to move out of the area and am very sad to leave this GP practice. I am generally able to get an appointment on the same day if I ring early, the receptionists are helpful, and the doctors are all kind and professional. Just how a GP practice should be.
GP surgery review: seven-dials-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: August 2023
I telephoned at 08:00 hours this morning to book an appointment for both my wife and myself to see the doctor. The receptionist was polite and friendly. We were given an appointment at 11:00 hours for my wife and 11.10 hours for my wife. We attended the appointment as scheduled, the receptionist was pleasant and helpful. We were seen at the scheduled time and the doctor was welcoming and listened to our medical issues. We left the surgery happy.
GP surgery review: seven-dials-medical-centre
Title: Kind, considerate, friendly, efficient
Rating: 5 out of 5
Visited: March 2023
Every time I have to call for an appointment I almost always have opportunity too. I never have issues with it because they are considerate and have many options via online, telephone and in person. I am so grateful to all the hardworking staff in this surgery and really am grateful for their caring attitude even during the very busy and stressed times that are consistently being put on the nhs 
Thank you to you all
GP surgery review: seven-dials-medical-centre
Title: Unfriendly and Outdated Practices
Rating: 1 out of 5
Visited: March 2022
Rude and unhelpful communication because the team/staff member (they remain anonymous by email) responsible for new patient registration forms doesn't know how to read information on a clear PDF document and can only work from printed copies, like back in the 90's. Please update your practices and provide the staff with training on how to be polite and have basic manners when addressing patients.
GP surgery review: university-of-sussex-health-centre
Title: Efficient, professional and supportive.
Rating: 5 out of 5
Visited: December 2023
As I enter my fifth year at University, following on from a previous 5* review, I would like to reiterate my praise for the University of Sussex Health Centre.

The team of nurses and doctors are highly professional; highly experienced; friendly; efficient; caring; down to earth; completely fantastic.

Having recently suffered a bad case of Covid, the nurses and doctor were very helpful in looking into my symptoms and organising check-in calls to ensure I was recovering. I felt listened to, I felt cared for, I felt in safe hands. My condition was investigated in fine detail and I felt comfortable in managing my illness from home in regular touch with the team.

In addition to the positive, personable experience provided by the staff, the Health Centre seems to lead the way in use of technology - integrations with the nhs app, electronic prescriptions, options to send photos/videos for review, telephone appointments etc. - it all makes life a lot easier.

In what I imagine to be an environment in the nhs of ever-increasing workloads and pressure, I would like to sing my praises for the people who work so hard to provide an excellent service to the local community.

I would highly recommend the Health Centre to any fellow students and colleagues here at the University of Sussex.
GP surgery review: university-of-sussex-health-centre
Title: The most helpful drs I have been to
Rating: 5 out of 5
Visited: November 2023
All of the nurses are lovely and everyone on reception does fantasticly considering the sheer number of call ins! This practice actually prioritises treatment unlike others I have been to and has been the friendliest gp surgery I’ve encountered!
GP surgery review: university-of-sussex-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
I have been registered with the Health Centre since 2019, when I enrolled at the University of Sussex.

In that time I have had many telephone appointments, and a couple of in-person appointments.

The reception team are quick and efficient, and although it takes a while on hold during peak hours (8.30am for example) the staff are quick and understanding once you get through.

All of the nurses who have been assigned to me, in addition to the Doctor I have spoken to before, have been understanding, efficient, and provided accurate diagnoses and treatments.

On the odd occasion where there has been an issue with a prescription, or something via an external provider, the centre have been most helpful.

The admin team have also been helpful in the provision of evidence of conditions as and when required by the University.

Despite the current climate of healthcare funding, I would recommend this centre as a professional and competent provider. Thank you for your continued help.
GP surgery review: university-of-sussex-health-centre
Title: Great experience with the Asthma Nurse
Rating: 5 out of 5
Visited: February 2023
Really knowledgeable specialist asthma nurse who has recommended a new inhaler which has massively helped to alleviate my symptoms. My asthma has never been so well controlled. Highly recommend this practice and all their lovely staff.
GP surgery review: saltdean-and-rottingdean-med-practice
Title: Diabolical service
Rating: 1 out of 5
Visited: November 2023
No response by phone. Attended in person, unable to get appointment for at least 2 weeks. Managed to get phone appointment 2 days time.
GP surgery review: saltdean-and-rottingdean-med-practice
Title: Lack of communication
Rating: 2 out of 5
Visited: June 2023
Having phoned  and made an appointment at their request I attended at the appropriate time,only to be told there was no record of said appointment ,as I am recovering from a stroke this was no mean feat
GP surgery review: saltdean-and-rottingdean-med-practice
Title: Swift and attentive experience
Rating: 5 out of 5
Visited: February 2023
I was overwhelmed by the excellent service I received from the practice today. I got a same day appt with a very nice G.P. He listened and understood my problem and responded with a full belt and braces approach. The receptionists were very sweet too. Excellent service in the toughest of times. Thank you.
GP surgery review: saltdean-and-rottingdean-med-practice
Title: So fortunate to have such a caring medical practice!
Rating: 5 out of 5
Visited: September 2022
I have used this medical practice for a number of years and have always been treated with kindness, consideration, and absolute professionalism by all the staff. Most recently, with regard to a particular health concern, I was phoned in the evening and invited in for a consultation by one of the practice doctors who, not only quickly assessed my condition and immediately arranged for an X-ray, but then communicated the outcome to me by text message as soon as it was available. I am extremely grateful for such outstanding service at a time when the workload on the medical staff is creating such heavy demands on them.
GP surgery review: saltdean-and-rottingdean-med-practice
Title: Confidence in Practice
Rating: 5 out of 5
Visited: August 2022
I have recently needed the services of the Practice and have been impressed by everyone working there.
Friendly and efficient at what must be a difficult time, thank you. It makes all the difference.
GP surgery review: saltdean-and-rottingdean-med-practice
Title: Friendly staff
Rating: 5 out of 5
Visited: June 2022
Visited the practice today and was very impressed. The receptionist was warm and welcoming. I had a consultation with the nurse. She was extremely professional and reassuring. They are each a true credit to this practice and I can’t thank them enough.
GP surgery review: saltdean-and-rottingdean-med-practice
Title: Telephone for surgery out of action
Rating: 3 out of 5
Visited: April 2022
How can I make an appointment with the surgery when their telephone number listed on their website is out of action.  Seems to be disconnected.
GP surgery review: saltdean-and-rottingdean-med-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: April 2022
All the various staff I have interacted over several visits have been incredibly flexible, supportive and helpful. Also one of the doctors correctly and rapidly diagnosed me with a condition that urgently needed treatment and which would have been easy to miss.
GP surgery review: saltdean-and-rottingdean-med-practice
Title: Went out of their way to help me
Rating: 5 out of 5
Visited: March 2022
I have always found this surgery to be incredibly flexible and helpful to me. Recently, they went out of their way to help me when I had an urgent problem with my covid pass. Thank you to the angel that helped me, and to A at reception who was so kind
GP surgery review: school-house-surgery
Title: Very poor service
Rating: 1 out of 5
Visited: May 2023
The service is terrible. I waited an hour on the phone today to chase up a repeat HRT prescription, and was told that I need a blood pressure test and appointment for each repeat prescription. I have not been told this before and have had repeat prescriptions of the HRT without this. The reception staff member I spoke to was unhelpful and replied 'well, I don't know' to my questions about this. I asked if every patient on HRT had monthly doctor appointments as this seemed unlikely, the reply 'I don't know'.  Patients risk being left without medication because of this poor communication. If I had known this I would have booked an appointment in advance.  The surgery also says it does not take blood pressure measurements, so it makes no sense that patients are required to have one for each new prescription if they can't get this!  I asked about how to get one and was told you can 'do them at home'. The information is utterly confusing and chaotic and as far as I can see, there is no way to clarify what patients should do.  Writing here as there's no contact information for the practice manager on the website.
GP surgery review: school-house-surgery
Title: The surgery appears to be in complete melt down.
Rating: 1 out of 5
Visited: September 2022
This is day 3 of being unable to contact the surgery. There is just a recording saying first there's new staff and ordering callers to be patient, then a threat to call the police if callers become impatient or "abusive" and then finally  we are told that the surgery is experiencing "staffing issues". Callers are told to call another day if their call is not "urgent" or to try 111 if it is. Then the surgery just hangs up. At least I'll just run out of medication and become ill. Other patients may be in far greater danger. The surgery has already been ruled inadequate by the cqc so I suppose there's no real surprise. There is absolutely no point raising any of this with the surgery itself as its staff are routinely defensive - to the point of becoming agressive themselves.
GP surgery review: school-house-surgery
Title: What is happening?
Rating: 2 out of 5
Visited: September 2022
Been trying for three days to contact this surgery. Message says they are having work force problems. No idea how I am going to get my prescription and consultation before this is issued. As a carer, I won't be able to get down to the surgery until next week which will be too late.
This surgery are obviously having major problems. Probably best looking for another practice as I can't see them lasting much longer. Talk about leaving patients in the lurch?
GP surgery review: school-house-surgery
Title: Left to perish
Rating: 1 out of 5
Visited: August 2022
Rang surgery 114 times today,made contact and then left on hold for more than 10 minutes.Gave up.What ever i have wrong will probably do for me.
GP surgery review: the-avenue-surgery
Title: Awful, shambles of a surgery
Rating: 1 out of 5
Visited: January 2024
Been at the surgery for many years and had my fill now, no appointments, not seen my GP since 2020? Cant sort blood forms, my prescriptions constantly not sent through.. absolutely sick of it. Phone up for appointments at 8 and get told to phone back numerous times a day.. was told theres nothing for 2 weeks now? Phone up for antibiotics and get told to phone back in a weeks time? Missing insulin told to wait a week, this is detrimental to my health and its a joke.

Will be looking to leave as I feel the reception staff assume they have a medical capacity and think they can decide if your illness is worth their time, i’m disgusted
GP surgery review: the-avenue-surgery
Title: Advance nurse practitioner
Rating: 3 out of 5
Visited: January 2024
I had an appointment with the advance nurse practitioner and explained that I was sure that one of the medications I was prescribed was not agreeing with me.I had spoken to several doctors who were adamant that it wasn't a particular medication.She really listened and has finally changed it.After months of repeating myself I finally feel a lot better and appreciate someone finally listening and acting on my concerns
GP surgery review: the-avenue-surgery
Title: Was great before the caring GPs retired
Rating: 1 out of 5
Visited: November 2023
It’s too difficult to deal with this surgery. I work full time and trying to get an appointment (which I do less than once a year) has become impossible. Having to call numerous times to get though to try and make an appointment, only to be told all appointments for that morning are taken and to call back in the afternoon (to have the same experience and be bounced to the following day) is demoralising at best and exhausting at worst. 

I recently did manage to get an appointment, with a GP I’d never seen before, who told me that I’d have to make another appointment to tell him about something else as we’d run out of time. I was then given a prescription for medication That I said I don’t want or need and will now be noted on my medical record. This was a prescription given in isolation as we didn’t discuss all of my symptoms. This was the worst experience I have had with a GP that I can remember. 

As a consequence of being told there was no more time at the appointment, I am living with constant pain as don’t want to be considered a nuisance (again, I have visited this GP less than once a year for the past 20 years).  

I am sure it will please the practice to know that I will be looking for an alternative practice with better reviews and GPs that at least give the impression that they care.
GP surgery review: the-avenue-surgery
Title: The Final Straw
Rating: 1 out of 5
Visited: October 2023
I've been at this practice for the past 3 years and I have now decided to register with a surgery further away with much better reviews, and I encourage others to do the same, as it obviously cannot handle the number of patients it has.
I’ve consistently been let down by this service. I blamed it at first on the pandemic but it's becoming increasingly inexcusable for this surgery to fail its patients. This was the final straw.
Multiple times the surgery has dropped the ball on administrative tasks needed to allow me to access my medication and missed requests for regular blood tests. With unbelievable phone wait times and so few available appointments, I have wasted so many hours trying to get access to care.
Recently the surgery missed the yearly review of my prescription, something which I didn’t even know happened before because it had always been done on time (it was missed last year as well).  I called and was told that it would get done that morning. I called in the afternoon (knowing I couldn't trust that from experience) to be told that no task had even been made for the review to be done, no record of my request at all. I was assured it would be done as soon as possible and they wouldn't leave me without meds. Though no apology. Never an apology for these mistakes.
Called back the afternoon of the following day to be told that it hadn't been done, the doctor was out yesterday (why wasn't I told that?) and given no clear indication of when I could expect my medication.
Ordering my repeat prescription has become a source of distress every month, where it used to be completely worry free.
Because of what I take, I have a very small window to get a prescription and I am now here panicked on a Friday afternoon not knowing if I will be able to get what I need, facing a weekend of anxiety and potentially horrible withdrawal symptoms at the start of the week.
This surgery is clearly out of its depths. I have struggled through health issues alone because I cannot face the stress of dealing with this shambolic surgery. I am lucky to have recovered greatly from mental health issues but I don’t know if I would have gotten the medical help I needed if this had been my surgery when I was at my lowest point. The incompetence is a serious barrier to care and truly dangerous. 
There can’t be any further excuses, other surgeries do not have the terrible reviews this surgery does.