janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: chipping-norton-health-centre
Title: excellent service
Rating: 5 out of 5
Visited: November 2022
From entering a request on the website of the Chipping Norton Practice to seeing the doctor in the surgery was 3 hours. I got a call within 2 hours and went in that evening. My case was not urgent but the response was amazing. An X-ray was organized within the week. Happily no problems.
A week later (very unusual for me to need medical attention even once a year!) I did the same, a nurse rang within the hour, 5 minute chat and she arranged a prescription to be picked up later that morning. 
The receptionist was very friendly too. What more could I ask for!
GP surgery review: chipping-norton-health-centre
Title: Covid Booster
Rating: 5 out of 5
Visited: October 2022
I came on a Thursday evening as Charlbury Medical Centre only do the jabs in the day time no time for people that work. Your service was well organised and friendly thanks so much
GP surgery review: chipping-norton-health-centre
Title: Covid booster
Rating: 5 out of 5
Visited: October 2022
Booked my Booster with the surgery and must say the way the service was done was excellent and extremely well done 
Many thanks to all those involved 
Very helpful and friendly and efficient
GP surgery review: chipping-norton-health-centre
Title: impossible to contact
Rating: 2 out of 5
Visited: September 2022
Doctors and, especially, nurses seem terrific when you can get to them. But the surgery is nearly impossible to contact. I have an alarming symptom and I simply cannot get through.
GP surgery review: chipping-norton-health-centre
Title: Amazing Service!
Rating: 5 out of 5
Visited: June 2022
Over the past few weeks I have had to use the health centre a few times to speak to the doctors and received brilliant help and service. But today I received outstanding help and support. I had a blood test done last week and there was a problem at the lab so I received a text to ask me to call in to re book for another. I went in this morning to re book on my way out. I was greet with friendly staff at reception. Full of smiles and eager to assist.  I originally then booked in for this Pm but after explaining that the doctor wanted to call me a week after and so I might need to change that appointment too, I was told that the nurse might be able to fit me in now to get it done so it can be sent off this morning. I was then offer to sit for a few mins and then the nurse called me in. I thank everyone involved for this help and support. Thank you
GP surgery review: deddington-health-centre
Title: Practice Nurse appointment
Rating: 4 out of 5
Visited: November 2023
I understand that I cannot mention the name of the member of staff that has so impressed me today, but you can probably work out who I saw when I attended my appointment this morning. Here are my comments.

  I have had two occasions in the past week to see the practice nurse regarding an ongoing problem. I have to say that I have very rarely been so impressed by either a GP or in this case a practice nurse.

She was excellent, knowledgeable, and extremely helpful and she gets top marks from me.
GP surgery review: deddington-health-centre
Title: Usual Great Experience
Rating: 5 out of 5
Visited: September 2023
Recently I have twice been seen in Deddington Health Centre for routine checks and tests.  On both occasions my appointments were on time and I was treated with professionalism and courtesy by staff members, including the dispensary.  This continues to be  a great medical practice.
GP surgery review: deddington-health-centre
Title: Practice Nurses so kind and skilled
Rating: 5 out of 5
Visited: September 2023
I saw a very kind and experienced practice nurse who was incredibly helpful at enabling me to have a procedure that I was extremely anxious about. She was amazingly calm and gave me lots of time and was so warm and caring.  I felt respected and encouraged, and less anxious for next time!
GP surgery review: deddington-health-centre
Title: Above and beyond
Rating: 5 out of 5
Visited: September 2023
A new doctor at the practice called me after reviewing my notes and suggested a slight change in my medication and organised a blood test at a time when the results would be affected by the change. I’ve never met this doctor but she really has made a difference to my health and wellbeing.
GP surgery review: deddington-health-centre
Title: PPG
Rating: 4 out of 5
Visited: August 2023
I am trying to join the PPG group associated with this surgery. I initially indicated my interest on my enrolment form back in March but received no response or information. I have since called the surgery but the person I spoke to didn’t know what the PPG was. She did take my details and agreed to pass on my request but again have not received any response or information.
Today I tried through the website route which simply said to phone the surgery. As there was a queue I didn’t persist given that I had already tried that approach previously.
When I clicked on read the PPG minutes there was nothing there!
I was a member of the PPG at my previous surgery prior to moving to this area, hence my interest in joining.
GP surgery review: deddington-health-centre
Title: Does the receptionist decide my cancer treatment
Rating: 1 out of 5
Visited: July 2023
I last gave a reveiw here a few days ago. I have cancer and have been on immunnotherapy for the past seven months. Each time before I can receive my treatment I have to have a blood test, this blood test must be done on a certain day and before 9am on that day. I have always called about a week before to book this. I called as usual but was told no appiontments were avaivable, I explained that I cannot have my immunotherapy treatment without my blood test, this fell on deaf ears, the receptionist just implied I should had called earlier. she offered me one for the next Monday, I explianed that means I can't have my treatment. Why could I not be able to book a blood test a week in advance sometimes I talk to the oncologist before I book the blood test just in case they stop my cycles. Does the receptionist triage decide that my cancer treatment isn't important? If booking appointments for blood tests have changed why haven't paitents been informed by letter or email. The last I knew you couldn't book a blood test more than two weeks in advance. I could not book my blood test with the surgery and had to get Brodey clinic to do it.
GP surgery review: deddington-health-centre
Title: Poor service
Rating: 1 out of 5
Visited: July 2023
I have cancer and on immunotherapy. Back in May I had a problem with my breathing. The oncologist asked the GP to investigate. I waited 2 weeks to be contacted, then 5 weeks for a lung test. I had to chase up my results after not hearing for two weeks. Told I would have to see a doctor for a face to face appointment but not urgent. They said had to wait a week before I could make an appointment, forgot the next week but week after I was told that I had to call the following week as all appointments had gone and next appointments were for week commencing 4th September. If I don’t get in touch with them before the appointments go it will be even later. I said not to worry forget the matter, having cancer I could be dead by the time I saw the GP my own GP wanted me to see.
GP surgery review: deddington-health-centre
Title: Not informed about an abnormal test result
Rating: 1 out of 5
Visited: March 2023
My test results were made available to Deddington Health Centre on 8 March 2023. The Renal Profile said Abnormal, Contact Patient. I was not contacted by the health centre. I arranged a morning phone call appointment from the doctor on the morning of 22 March, between 8am and 1pm. I never received the phone call. I contacted the reception late morning of 22 March to inform them that I would not be available after 1pm. The instruction on my Renal Profile test result on 8 March instructed the Health Centre to contact me. It is now 22 March and I still haven't been contacted by The Centre.
GP surgery review: deddington-health-centre
Title: Some great members of staff at Deddington!
Rating: 5 out of 5
Visited: March 2023
Really helpful and kind.
The nurse I am currently seeing has been amazing with regards to my ‘monthly injections’. She put my mind at ease from day one. Very fortunate to have had her help.
GP surgery review: deddington-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2023
Everyone from front of house to doctors and nurse specialist are so helpful and accommodating . Phone message is clear on contacting surgery and is dealt with professionally and with care and consideration.   Always someone to help and reassure.
GP surgery review: 27-beaumont-street
Title: Amazing practice.
Rating: 5 out of 5
Visited: May 2023
I've been with this surgery for years, and they are absolutely fantastic.  All of the Doctor's have been caring, understanding and incredibly professional.
The reception and administrative staff are so friendly, and have often gone out of their way to help out in extenuating circumstances.  
Also, this is the only practice that I've been with in nearly fifty years, where you don't feel like you have to fight past the 'reception guard' just to get to a doctor.
Honestly, I cannot recommend this surgery enough.  Thank you all at 27, Northgate.
GP surgery review: 27-beaumont-street
Title: Fantastic lead nurse
Rating: 4 out of 5
Visited: March 2022
I have encountered the lead nurse several times now, including in the context of a cervical screening. It is very rare to encounter someone as highly professional, friendly, thorough, and efficient as this lead nurse. Even procedures that can be very uncomfortable and even traumatic don't have to be uncomfortable at all under their hands. This person is absolutely fantastic and probably deserves a big raise!
GP surgery review: jericho-health-centre
Title: Amazing care from the whole team
Rating: 5 out of 5
Visited: March 2023
I always receive amazing service from everyone in this surgery, from the reception staff to the nurses and the GPs. All the interaction have had have been positive.
GP surgery review: jericho-health-centre
Title: Kind, professional, and helpful
Rating: 5 out of 5
Visited: March 2023
I called after 4 on a Friday just to see if I could get an appointment the following week. I was encouraged to come and be seen right away. I had not expected that. The receptionists and staff were kind, and the physician was as well. The physician was thorough and careful, and made sure I understood the next steps. He was also reassuring, which was appreciated. Highly recommend this practice.
GP surgery review: jericho-health-centre
Title: Bureaucratic, inflexible and unhelpful
Rating: 1 out of 5
Visited: May 2022
Dealing with them is like dealing with a depersonalised phone customer service. Perfectly polite and formal on the phone, but very little on offer. Nothing can happen quickly, always need to chase them, very little flexibility, all one gets is a cold explanation of how busy they are and how everyone else is in the same position.
GP surgery review: jericho-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
I've been registered to this GP for over 10 years, and it's always been full of kind and knowledgeable doctors. They're busy but the care is great.
GP surgery review: king-edward-st-medical-practice
Title: Above and Beyond
Rating: 5 out of 5
Visited: August 2023
The doctor went above and beyond to sort the appropriate pain medication for me. Even going so far as ringing around pharmacies to ensure that I would be able to collect asap given the level of pain I am experiencing. She took time to go through my condition and pain options. She has even booked in a follow up telephone call for later this week to assess progress. I am continually impressed by level of care offered by this practice. They really excel at care and compassion for patients as well offering high quality professionalism in service delivery. They are a model of good practice.
GP surgery review: king-edward-st-medical-practice
Title: great and fast response
Rating: 5 out of 5
Visited: March 2023
After my blood test, i had a very quick response from the doctor who called me and offered me another visit on the same day.
GP surgery review: king-edward-st-medical-practice
Title: Excellent Personal Care
Rating: 5 out of 5
Visited: March 2022
I have never experienced such personalised and thorough care from a GP. Taking time to sort referral, take BP and bloods, reviewing my medication and suggesting appropriate modifications something that I have never had from previous GP practices. I came out feeling that I had had a full health MOT. From the very friendly and responsive reception team, practice nurses to the GPs this is clearly a practice who care about their patients. I am more than happy that by moving into the area I have signed up to such an excellent practice.
GP surgery review: observatory-medical-practice
Title: Outstanding Care From My GP
Rating: 5 out of 5
Visited: December 2023
My GP has always shown me the most incredible support, compassion, kindness and understanding. 

The practice overall is outstanding but I'm disappointed by the lack of professionalism that I noticed during my visit yesterday afternoon. 

While waiting for my GP to call me in for my Consultation, I noticed a slightly sarcastic note stuck to the wall high above the check in screen. It read something along the lines of "Please can we kindly ask patients to use the wonderful check in screen thing" 

Apart from the fact that you can only see this sign once you're already sat down in the waiting area due to it being stuck so high up on the wall, I found the wording really unprofessional. 

I would advise rewording the sign and putting it at eye level and possibly put it in a free standing sign in front of the reception desk for more impact. 

I would have used the "Wonderful check in screen thing" if it wasn't for the fact I was over an hour early and your machine won't actually allow me to check in when your more then 30 minutes before your appointment.
GP surgery review: observatory-medical-practice
Title: Visit our he Doc
Rating: 5 out of 5
Visited: December 2023
From booking my appointment to seeing the Doctor it was first class, when you think of all the pressure the NHS is under they still care and treat you like a human, with care and dignity
GP surgery review: observatory-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
I feel very privileged to be part of a listening and compassionate practice who have dealt with any of my medical problems speedily and efficiently It is hard having mental problems but I feel it is a safe space to address my concerns and find all the staff both friendly and understandin
GP surgery review: observatory-medical-practice
Title: Very good service
Rating: 5 out of 5
Visited: July 2023
I’ve always had good treatment and advice here; really appreciate their care and although they are busy, it’s simple to use the NHS app to book an appointment.
GP surgery review: observatory-medical-practice
Title: Kindness and attention to detail
Rating: 5 out of 5
Visited: July 2023
Burnout is truly dreadful leaving me feeling. Exhausted and vulnerable.

The GPs showed kindness, consideration and were extremely helpful and supportive.
GP surgery review: observatory-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
The general practitioner was Competent professional friendly I would definitely recommend the Jericho health center. I feel they look after us
GP surgery review: observatory-medical-practice
Title: Unnecessary barriers to care
Rating: 2 out of 5
Visited: May 2023
I am a man of over 60 and wanted to arrange some routine blood tests appropriate for my age. My previous surgery had proactively contacted me for this reason.  However I'm now registered with Observatory Practice, and when I sent them an e-consult to ask for the same tests, they wanted instead to arrange a phone call with a doctor.  I arranged this, but they then cancelled it because of a staffing issue and asked me to go through the whole process again.
All a totally unnecessary waste of time!
GP surgery review: observatory-medical-practice
Title: Great practise
Rating: 5 out of 5
Visited: March 2023
Simply the best reception nurses and Dr caring in every way to both myself and my husband  Always try their best to get appointment polite and very efficient
GP surgery review: observatory-medical-practice
Title: Shocking experience
Rating: 1 out of 5
Visited: March 2023
I have never come across such rude, cruel and unprofessional receptionists in my life. Every interaction I have had with them has been upsetting and unproductive. They do their best to make you feel stupid and unwelcome. Something as simple as refilling a prescription becomes a battle. It seems as if university students in particular are targeted by the receptionists as no-one I know has had a positive experience with them. I would rather travel home than have one more interaction with these people.
GP surgery review: observatory-medical-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: February 2023
On several recent contacts with the practice, the receptionists were polite and very helpful, as were the two doctors who saw me at short notice and treated me.
GP surgery review: haddenham-medical-centre
Title: Caring Experience
Rating: 5 out of 5
Visited: March 2023
Having read some poor reviews, I would like to add a more positive review following my recent contact with the surgery.  Agreed, one needs patience when calling to request an appointment but I feel that the surgery's system works as it certainly did when I needed help.  On this occasion I dialled the surgery at 8 am but the number was engaged until 8.15 when I joined the queue to ask for a call from Doctor.  Having given the receptionist brief details of my problem Doctor called me back within an hour and I was given an appointment to visit the surgery that morning.  My problem was dealt with in a kind and compassionate manner and Doctor said she would call me in 7 days to follow up.  This she did this morning and we discussed the way forward for my treatment. 

Having heard of the difficulties experienced by friends at other surgeries,  I believe that Haddenham are doing a good job under the circumstances.
GP surgery review: haddenham-medical-centre
Title: Terrible Patient Care
Rating: 1 out of 5
Visited: December 2022
After holding for what seemed like an eternity just after 8am I was informed that all appointments had been taken and to call back at 1.30. Not sure how this is possible when people are working?! This was for a phone appt - not even face to face. The receptionist said I could go to A & E if it was urgent. Sound advice indeed. If and when you do get to see a doctor most of them are very good. However it’s pot luck and be prepared to spend hours holding on the phone and to potentially be fobbed off. There either needs to be another surgery in Haddenham or this one needs a major overhaul. I imagine the most concerning factor for most patients is not getting an early diagnosis. Surely this would save the NHS a fortune.
GP surgery review: haddenham-medical-centre
Title: Getting an appointment😬
Rating: 2 out of 5
Visited: September 2022
Phoned up to get an appointment today, I know from experience that you have to have a phone consultation first so wasn’t expecting to get an appointment straight away. I waited 28 minutes with excruciating music blasting my ear drums to be told that I would have to try again tomorrow as all of the phone consultations were already booked. I have two serious life threatening conditions one of which was initially misdiagnosed by the surgery over the phone. In the last two years I have only had one face to face appointment with a Locum who misdiagnosed yet again. My specialist nurse has told me to seek an appointment as soon as possible to put this right. How am I supposed to do that?
GP surgery review: haddenham-medical-centre
Title: Hopeless
Rating: 1 out of 5
Visited: March 2022
I have been a patient here for 8 years. In that time the ability to see a Doctor has extended to the point where I just don't bother to try. I have seen my assigned Doctor 1 time in 8 years! Ring up and after a 25+ minute wait to get through you'll be lucky to get appointment within 3 weeks! No wonder A+E is overrun. The receptionists are gate keepers who seem not to want you to actually see a Doctor. I raised some concerns today about waiting times and the receptionist said that there 'was no point in having the conversation' and when I said (in answer to her excuse that they were busy) that they were  always busy she then put the phone down on me! I am off to register with another Doctors.
GP surgery review: haddenham-medical-centre
Title: Failure to respond to patient request to speak/see a doctor
Rating: 2 out of 5
Visited: February 2022
After waiting patiently on the telephone for 45 minutes at midday, moving from 10th in the queue, to be told when finally speaking with someone that the surgery is in fact closed, the appointments were all taken by 1030 in the morning and that you could ring back in an hour, is not the helpful service expected of a caring GP practice. 
If the surgery is closed - a recorded message could be sufficient and save people time, which might also reduce stress and make urgent cases seek alternative assistance. 
If only the system to access to medical advice from your own GP was clearer!
GP surgery review: the-cross-keys-practice
Title: Superb practice
Rating: 5 out of 5
Visited: December 2023
This practice has been amazing! Staff, GP’s and nurses are brilliant and nothing is too much trouble considering they are working under immense pressure. Able to either get a telephone/face to face appointment within a reasonable time span if not urgent. You’re all doing a great job and I have no complaints. Thank you so much
GP surgery review: the-cross-keys-practice
Title: Very long wait
Rating: 2 out of 5
Visited: November 2023
whilst feeling very unwell, I had to wait for over 45 minutes for my appointment having arrived on time.
GP surgery review: the-cross-keys-practice
Title: Shocking service
Rating: 1 out of 5
Visited: November 2023
Absolutely disgusted with this practice and the rude staff on reception! 
Nothing against the gp’s, when you finally get An appointment with them they are great.
But the admin staff and receptionist are the most ignorant people . They make you feel guilty for wanting to at least speak with a gp.
Phone system is a joke , absolute shocking service .
GP surgery review: the-cross-keys-practice
Title: It's great when you have the rare opportunity to be seen
Rating: 1 out of 5
Visited: September 2023
The staff are friendly and the practice is clean and conviently located but none of that matters because its essentially impossible to get an appointment. Appointments are only made on the day, phone lines are clogged form 8am when the lines open and you will pretty much guaranteed be asked to call 111 instead. Massive shame that we can't rely on our community health care providers.
GP surgery review: the-cross-keys-practice
Title: Poor Service
Rating: 1 out of 5
Visited: September 2023
Can never get an appointment, u have to phone at 8am, 30th in the queue, all appointments gone by the time u do get through. Suppose to have a ring back facility which clearly doesn't work, u dont get a ring back, reception far from helpful. Prebookable appointments are for three weeks time. No care anymore for patients.
GP surgery review: the-cross-keys-practice
Title: Absolutely awful service
Rating: 1 out of 5
Visited: May 2023
Impossible to get an appointment, no matter how many times one calls. Appointments cannot be booked in advance. Negligent on care, follow up appointments never followed on (!). Very sad, considering that pre-pandemic they were really good with patients. Also, most of their best doctors sadly left....