janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: holderness-health
Title: Not great
Rating: 2 out of 5
Visited: June 2022
Went in to book an appointment and they said it would take over a month to get an appointment the only way you can is ring up in the morning and I can never seem to get through, cannot even get repeat prescriptions over the phone they say to use the online service but I have not been told about the online service
GP surgery review: holderness-health
Title: Great service
Rating: 5 out of 5
Visited: May 2022
Rang up at 8am spoke to a very friendly receptionist got a appointment at 10.30 there was a short wait then got to see doctor who sorted a urgent appointment at the eye hospital for me the same day at 2.30 what a great service you all deserve medals
GP surgery review: holderness-health
Title: Not fit for purpose
Rating: 1 out of 5
Visited: March 2022
Everyone knows that Holderness Health is badly failing the population it serves, and yet they appear unwilling or unable to do anything about it. Various social media platforms have long discussions about people's experiences. Just mention it in a cafe or pub locally and the stories are depressingly familiar. I have family who have been spoken to by staff ( GO and front facing staff) in a very poor manner.Holderness Health is a failing organisation and it needs reforming, it's shameful.
GP surgery review: drs-raut-and-thoufeeq
Title: Information on website
Rating: 3 out of 5
Visited: July 2022
You do not give any information about how you can be reached by public transport. Not all of us have a car or a bicycle and Taxies are very expensive.
Your requirement that we attend no more than one minute before an appointment is unachievable to those of us do not have transport.
GP surgery review: goodheart-surgery
Title: Disgraceful
Rating: 1 out of 5
Visited: June 2023
Husband has really high blood pressure, had 3 visits to docs, took 7 days worth of reads handed them in two weeks later I called because he had not heard anything to be told they could not find them, they found them and said he neeced to go in for medication, he went in (bearing in mind he is only home weekends) and they wanted blood, my husband is petrified of needles so he said no, nurse told him that is all he was in for, husband said no he was told medication, nurse said she is not allowed to prescrib it so he left, I called today to be told will not prescrib without blood texts,again told them he is petried of needles to be told he will not get medication then, really not even try to come up with a solution knowing he is at high risk of a stroke, you are just leaving himwith a ridiculously high blood pressure.
GP surgery review: goodheart-surgery
Title: Rude
Rating: 1 out of 5
Visited: May 2023
The receptionists  are on the hole extremely  rude and show no compassion  when dealing  with patients concerns. There answer to everything  is dial 111 when you dial 111 they say you should see your GP. The practice  has taken  on far to many patients  for it to manage and give the care that they need you can be waiting  weeks to see a nurse never mind a doctor.
GP surgery review: goodheart-surgery
Title: Cannot do enough for you
Rating: 5 out of 5
Visited: January 2023
The receptionist couldn’t have been more helpful, my wife had severe diarrhoea and she rang me back to let me know the  doctor was going to ring me today and he did so within the hour. Thank you
GP surgery review: goodheart-surgery
Title: Disappointing
Rating: 1 out of 5
Visited: December 2022
So frustrating, Reception Manager took details of child's illness told us to go to Walk in Centre, which we did and waited for 6 hours only to be told need to see own GP! The manager said that she would ring us back but didn't, and when we rang told to go to A&E or Walk in but this was inappropriate for illness. Checked with Pharmacist again advised to see GP but no appointments available.
I understand that there are pressures on the NHS but so sad that child cannot access healthcare when needed.
GP surgery review: goodheart-surgery
Title: Worst practice
Rating: 1 out of 5
Visited: December 2022
No chance to see the doctor at all. Only phone appointment... How doctor can diagnose over the phone??? Especially if you tell that need to see the doctor to check your lungs. I have been waiting all day for a phone call at the end doctor never rang.... Receptionist pass message from the doctor: if you need to see the doctor please call 111. How this system can work ???
GP surgery review: goodheart-surgery
Title: Great gp
Rating: 5 out of 5
Visited: November 2022
Saw my gp today he was very a observant focussed in great detail about what I was seeing him for I understood every word so overall I had a really good experience.
GP surgery review: goodheart-surgery
Title: Shocking surgery
Rating: 1 out of 5
Visited: September 2022
Shocking service can't get passed the receptionist can't get appointments due to work commitments no alternative dates don't care about patients
GP surgery review: james-alexander-family-practice
Title: Poor practice
Rating: 1 out of 5
Visited: January 2024
Rang at 4.15 today 8th of january.started ringing at 8.30 this morning message said I am 20 th in queue rang back at 4.15 message said I was 21st in the queue.before the merger James Alexander was looking after at least 8 thousand people so I was told by a clinician can not under stand why any surgery would offer to take on more patients.when can not professionally look after the ones they have got .and why is it so hard to see an actual GP .it was bad before the merger but a lot. Worse now . please try to answer why .
GP surgery review: james-alexander-family-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: November 2023
I was told to visit A&E after visiting a walk-centre for xray & bloods, waiting time 14hrs+. This practice arranged bloods within 5 days & appointment now received for my x-ray's. All staff at the practice were friendly and caring.
GP surgery review: james-alexander-family-practice
Title: Medication review
Rating: 2 out of 5
Visited: October 2023
The Practitioner asked me what I was there for, even though and had not asked for the appointment I had been summoned to attend. He did not introduce himself,,or his role I had to ask
GP surgery review: james-alexander-family-practice
Title: Prescription
Rating: 4 out of 5
Visited: September 2023
Thank you to the lady who sorted the prescription at 5pm on Friday night. So much appreciated. Thank you
GP surgery review: james-alexander-family-practice
Title: Amazing service
Rating: 5 out of 5
Visited: September 2023
Called this afternoon hoping to have an emergency appointment. Waited on hold for an hour but I didn’t mind as I needed to speak to someone and the hold music kept me Informed with how many people were in front of me. Spoke to a receptionist who was very friendly and put me straight through to speak to a clinician. The clinician assessed me over the phone and booked me in for an appointment the following day for blood tests. Absolutely amazing service from this surgery cannot fault them at all
GP surgery review: james-alexander-family-practice
Title: Truly Amazing Practice
Rating: 5 out of 5
Visited: September 2023
After changing surgery after Surgery looking for a GP practice that would care about me ,my severe disabilities after a full I had some years ago.
I have finally found a surgery that cares and are keen to help me.
I believe I have not only best surgery in Hull but at last safe and reashored that I am now being cared for by a full team of medical staff that care about my health.
The reception staff go out of their way to be helpful and friendly.  I am back to walking a few steps thanks to the nurse technician adjusting my medication within first week of joining the surgery. The amazing help has continued with every Doctor I have spoken to since. 
For me it's be very overwhelming the help and health care I have received. 
Thankyou so much.
GP surgery review: james-alexander-family-practice
Title: Phone call appointment 4 1/2hours late 🙈
Rating: 3 out of 5
Visited: May 2023
Took blood pressure readings in. Was given 9.40 for a phone appointment. It is now 10 past 2! Rang (caller number5) so had to hang up. Didn't want to miss call. Rang again caller number 3..I'll wait. You are still on the list! Guess my blood pressure a lot higher than the readings I took in! Whole day has been in limbo.
GP surgery review: james-alexander-family-practice
Title: Appalling
Rating: 1 out of 5
Visited: March 2023
Rang and asked for an appointment none available so asked for a call back explained my bowel movements had changed over last 3 months and was told I couldn't have a call as although it may seem urgent to me it isn't urgent. I am now having to go for a colonscopy. Also blood results came back yesterday and after 24 hours the still havent been checked. Some (not all) of the receptionist are not very helpful and their telephone manner leaves a lot to be desired. Always struggle to get an appointment is usually 2 -3 weeks in advance or you ring on the day and by 8.20 all appointments are gone.
GP surgery review: james-alexander-family-practice
Title: Unsatisfactory practice
Rating: 1 out of 5
Visited: March 2023
Had a procedure to remove an area of skin cancer on 26/3/23 had stitches n the wound dressed was told to contact my gp 2 av a wound check on fri 31st March n stitches out on 6th April rang 27th to arrange appointments n was told no appointments until 11th April was told in an unhelpful manner to contact other medical centres as there was no1 qualified to check a wound or remove stitches . I think this is totally unprofessional to not av  some1 available wen u av ad an operation to do these simple procedures .
I also had a call of doctor on 23/3/23 to confirm that I was eligabl to go on hrt medication but would need a check up with a clinition n was told reception would ring with appointment  wen went in on 24th was told no appointments again n rang again on Mon 27th no appointments with ay1 until 12th April I just find the surgery a joke
GP surgery review: james-alexander-family-practice
Title: Excellent service provider
Rating: 5 out of 5
Visited: February 2023
I have been with the practice for 3 and a half years and have had wonderful service from every staff member I have encountered whether they were administrative, nursing, pharmacy or medical. I have always been seen or called in a timely manner. Prescriptions have been sent when they requested. Follow ups have been done on time. Even during the pandemic when lockdown and restrictions were in place, I cannot fault the practice and I am a staff nurse myself so I am fully aware of the challenges involved in working in healthcare. Keep up the good work. You all do an amazing job.
GP surgery review: laurbel-surgery
Title: Brilliant Doctor
Rating: 5 out of 5
Visited: June 2023
Recently rang for some advice and the Doctor called me the same day. Nothing ever seems too much trouble and the Doctor speaks in a very kind and caring way. The Doctor is also very skilled at explaining things in a way that you understand without being condescending. All of the staff are lovely and I would highly recommend this surgery.
GP surgery review: princes-medical-centre
Title: Depressing reception area
Rating: 3 out of 5
Visited: December 2023
Visited the surgery recently, since the takeover the reception area seems to have been stripped of all information, resources, advice etc. Nothing on tv screen  which could be used to share lots of useful information. Very unwelcoming and bland. Staff remain polite and professional but none seem very happy in their work.
GP surgery review: princes-medical-centre
Title: Poor New Management
Rating: 1 out of 5
Visited: October 2023
I have had reason to use this practice twice in the last month, Once for myself and once for my daughter. The level of service and care has been most disappointing. I have been with this centre for over 20 years and under the previous management have received exceptional treatment and level of care. Since being taken over last year the standards have dropped dramatically. I found the consultants condescending, rude and unhelpful. The doctor basically accused me of wasting his time and in my case there has been no follow up despite giving them a sample. I find this discourteous and unacceptable. What a shame this practice is being run so badly so quickly after change of ownership. Very poor.
GP surgery review: princes-medical-centre
Title: Good Practice
Rating: 5 out of 5
Visited: May 2023
I have just been using the app and it’s really helpful for me. I am over 85 and I thought that I would have had problems with the website but everything seems to have gone well.
GP surgery review: east-hull-family-practice
Title: Terrible appointment System
Rating: 2 out of 5
Visited: September 2023
Once again I’m totally frustrated and very upset after trying for 4 working days to get an appointment . As others do, I’ve constantly redialled the practice since 8 am, get through at 8.30 am only to be told yet again , no appointments  and call back in morning or physically queue / get someone else to queue for me at 8 am . This is not possible as 1- I’m not well enough to queue and 2- My relatives and friends are at work! I had major surgery 7 weeks ago and should be able to be seen for my concerns . This is what the hospital told me on discharge .I’m unable to go to Story Street as I can’t sit or stand for very long and this shouldn’t be the standard option . I know the reception staff are under pressure, but some compassion wouldn’t go amiss and there needs to be a better system in place . It’s absolutely appalling and causes unnecessary distress . I also anticipate the standard response to this will be to please call the reception team to discuss . Ha!! We can never get through!
GP surgery review: east-hull-family-practice
Title: Not on the system
Rating: 2 out of 5
Visited: February 2023
I called today as I have been told I have cervical cancer and I am struggling with symptoms. I have been told I have been taken off the system and I have to ring someone else. I do this and I get the same receptionist. Now I have to wait and call them again. I need an appointment today I have been struggling for so long now and I don’t think it is fair I have to find out why I’m not on the system considering what I am and have gone through. I need a gp in general. Now when I sort this I will have to ring for an appointment and I can guarantee they will be none for me. I only want advice over the phone and a sick note for work as I have self certified for a week already and I am no better in pain or mental health wise
GP surgery review: east-hull-family-practice
Title: awful practice
Rating: 1 out of 5
Visited: January 2023
I have been ringing since 8 am this morning and still can't get throw and it is now 8.32 300 time I have rang. this is disgusting. you're supposed to be the GP surgery. I know at times that the line will be busy but not for 30 mins!!. this is awful wouldn't recommend this surgery to anyone. I have read the comments and it is alright saying that contact the GP surgery because you would like to discus this but that not the problem they wouldn't do anything more then likely be waiting in a queue for an hour. I am still on the phone now and they have just answered saying I ma 16 in the queue at this rate won't even get an appointment no wonder the NHS is over run if you can't get into your doctors as they don't pick up the phone.
GP surgery review: east-hull-family-practice
Title: Terrible!
Rating: 1 out of 5
Visited: September 2022
I've been trying to get my child the necessary referrals done but they can't be done until the GP receives a report from the assesment.
 This Report has been emailed over about 7 times now since 17th August! Yet I'm still being told it's not been received!
 The email is correct. Ive been in and out of the practice for the last week trying to sort this and I'm getting no where!
 The place who sent the report has been in contact to try and sort it and I was told yesterday afternoon by them that it was all sorted and the practice had finally received my child's report.....I go in this morning regarding sorting out his referrals and I'm told his report isn't on his file therefore I can't sort referrals! 
 I'm going round in circles, I'm extremely frustrated and I'm not happy atall! 
What is going on!
GP surgery review: east-hull-family-practice
Title: The worst!!!
Rating: 1 out of 5
Visited: May 2022
It is impossible to get an appointment. If you make a call between 8.00-8.30 you can try hundreds of times to make a call, the line is always busy, if you get through you are the 16th on the line, when finally you are the 1st after 50 mins sent on the phone your call is disconnected?! So you go through all this again and if some miracle happens and your call is finally answered, of course there is no appointment available until next week or you can try to call tomorrow again, no mention that the other side is not hearing you properly and they just cut you off, the reception is useless I don't understand what are they actually doing there, no help, no information provided, no answer or recommendation, absolutely ridiculous people.
If you have the opportunity to see a doctor or a nurse these all are useless and they have absolutely no knowledge.
Please run away from this place because it drives me crazy and if you can save your health condition avoiding this place forever!
If you want to make a complaint you can't find this information on the website to who to write a complaint to...
GP surgery review: east-hull-family-practice
Title: Beyond terrible
Rating: 1 out of 5
Visited: January 2022
Impossible to get an appointment. Can call several hundreds times between 08:00 and 08:30, only to be told (once you finally get through) that they are fully booked and to try again tomorrow.

Recently found they have an online tool for submitting a consultation-request form, but that always seems to be unavailable; saying to try again the following morning. 
Having worked a great deal in I.T., this is the only such system I've ever encountered which isn't available 24/7 - It's ridiculous.  

How is anyone who works full-time supposed to get an appointment? 

Leaving this surgery ASAP.
GP surgery review: east-hull-family-practice
Title: Great practice - wonderful staff (When you can get through!)
Rating: 4 out of 5
Visited: January 2022
I've been with this practice for 3 years now. I've always had a great experience with the staff, at all levels. The only issue is getting through the telephone queue system. 
I'm sometimes phoning 100-200 times in a morning, just to get into the telephone queue and by the time I get through to the receptionists, there are no appointments left, so I have to try again the next day...and the next...!
They have recently introduced an e-consult form, which seems to work well, they are supposed to answer your request within a limited time and so far, they have. Saying that, if they don't get back to you, you're supposed to phone them to follow it up.. which gives you the telephone queue problem again.  

They are a busy practice that serves a large community, there are niggles sure, but I've never had any issues with any of the staff and they've always done their best for me.
GP surgery review: kingston-health-(hull)
Title: Lovely Practice
Rating: 5 out of 5
Visited: August 2023
Helpful caring staff! I was in a desperate need for a doctor’s appointment for my 15 year old daughter as we were going on a holiday in couple of days, once I explained the situation to  the lady on a phone , she kindly got me an appointment the following day at Kingston Health Hull ( Wheeler street) , I was really grateful! 
Thank you!
GP surgery review: kingston-health-(hull)
Title: Caring practice
Rating: 5 out of 5
Visited: July 2023
I am not a regular attender, but when I need them, they are there and respond quickly. 
There are also the timely follow-ups that are promptly undertaken.
The advice that I have been given is accurate and clear. It enabled me to avoid developing a debilitating condition. Consequently, I didn't need 'other' services.
This is great proactive care.
GP surgery review: kingston-health-(hull)
Title: Exceptional reception
Rating: 4 out of 5
Visited: July 2023
The reception staff at this practice are amazing. They definitely go above and beyond, I've been struggling with depression and only recently started going to doctors about it but rather then just booking me an appointment they actually made me laugh and took there time to help me and gave me so much help they were truly fantastic
GP surgery review: kingston-health-(hull)
Title: Terrible Practise
Rating: 1 out of 5
Visited: December 2022
Called to try and get an appointment at 8am as this is the only way you can (no pre-booking) on more then one occasion to be told after 35 minutes waiting none for today go to walk in centre (twice). I was 24th in the queue so if you can’t pre-book does that mean the surgery is running less then 25 appointments a day? These places are inundating the emergency care sector due to poor practises and not been able to offer a stable surgery! Covid was the best excuse given to them on a plate to run a more sub standard surgery than they already were. This place needs closing down and starting from scratch. Staff are rude and not compassionate by any means, god forbid if you work and need an appointment. If you are looking for a new surgery, look elsewhere as you will not get the care you need from here! I have been a patient a long time with this surgery but will be looking elsewhere.
GP surgery review: kingston-health-(hull)
Title: No appointments
Rating: 2 out of 5
Visited: November 2022
Tried 3 times to make, an appointment. On 3rd occasion I was number 12 in queue. Not bad I thought. Told no appointment available. I asked how this could be, she said they didn't have many left. Still baffled as you cannot pre book an appointment. I was told Dr had booked their own. How do people manage to speak to a Dr to rebook. I was told to go to a walk in centre. I was too ill. I also needed a follow up with my GP after being in hospital. No, this wasn't happening either. I was told that I could have a video conference call with a random Dr, I agreed, they were to send a link to my phone. Received a call from the surgery an hour later to say link wasn't working, if they could sort it, I would get an appointment, if not, I wouldn't. I didnt! Absolute shambles!
GP surgery review: kingston-health-(hull)
Title: Good luck getting an appointment
Rating: 1 out of 5
Visited: October 2022
Called for appointment on opening time. Waited in the queue, got to number one in the queue, someone picked up and then immediately hung up. Called back and I was number 15 in the queue. 

I needed an appointment for my baby who had covid, was extremely weak and had a high temperature. I had already spoke to 111 who had left a message that I should be contacted within 6 hours based on her symptoms by my GP surgery. When I eventually got through I was told no appointments were available. 

Feeling highly stressed with lack of sleep and concern for my baby I managed to remain calm and politely insisted we be seen and that we couldn’t attend a walk-in Centre, as she advised, because all of us were Covid positive. 

The receptionist then found an appointment, somehow. 

This GP surgery is getting steadily worse. If they are unable to address the issues, whether that be GP staffing levels or some other problem, the least they need to do is explain this to us, the patients. 

Where is the communications strategy? Simply be up front with patients about the problems you are facing and how waiting lists and appointment availability is being tackled. Put it on your website or something. 

In the meantime, surely there’s a triage system? A baby with a high fever being looked after by two parents with Covid surely qualifies as a priority.