janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: staffa-health
Title: Flexible service, fantastic reception staff and GPs !
Rating: 5 out of 5
Visited: December 2023
Just want to leave positive feedback when it very much due ! The reception staff are amazing and understanding but at the same time set reasonable expectations with you. The online system works well for me and my family. The flexibility of texts or calls when I work and have 2 kids works fantastically. Plus if you need seeing they have always managed to see me the same day if the issue is serious or to do with the children. People always say that my GPs work so well compared to theirs. The GPs themself are all amazing and listen well and have time for you. Perceptions are sent fast and followed up if needed.

I would allow more time for parking or walk if possible as car park is quite tight.
GP surgery review: staffa-health
Title: face to face appointment
Rating: 2 out of 5
Visited: August 2023
I have requested several face to face appointments with this surgery by filling in the online form but instead they gave me a prescription for antibiotics of which did not work , then another prescription that did not work ,so i am still suffering. How can prescriptions be handed out when you cannot see your gp face to face,another example ,i waited 10 months for a hospital appointment ,only to be told gp has sent me to the wrong department. I have no faith in this surgery at all and i suffer in silence every single day
GP surgery review: staffa-health
Title: Continual poor services at Holmewood
Rating: 1 out of 5
Visited: August 2023
Quality of care at the Holmewood surgery has really gone downhill in the past 12 months (it wasn't exactly great to begin with).

Appointment wait times are ridiculous and it seems the senior partners only goal is to deliberatly reduce the quality of service to such a low standard that they can justify closing Holmewood like they did Pilsley.
I've even been told that there are several days that the surgery doesn't even have a GP on site! 

No wonder we have long wait times when you don't even staff the surgery properly. Reception staff seem instructed to try and divert everyone to Tibshelf but what management fail to ralise is that there isn't a direct route to Tibshelf surgery for almost 2 years and a taxi could be looking at around £30 round trip so those unable to drive are being discriminated against and are forced to wait weeks longer for an appointment at an understaffed surgery, which by the way has enough rooms for 3? GP's.

Staffa claim to care about their patients and community but how can that be true when you're routinely and consitently leaving vulnerable and eldery patients at risk by making the conscious decisons to not provide adequate staffing for whats seen as a small, rural surgery (yet the population of the village is rapidly rising due to new housing estates being constructed).
GP surgery review: staffa-health
Title: Difficult to see a doctor or even talk to one
Rating: 1 out of 5
Visited: May 2023
I am living with a couple of health conditions, that pre pandemic I would have been happily send by a GP at this surgery. I’m living with the pain of these conditions as it is impossible to get an appointment at this surgery, I’m sure this isn’t right. The last time I saw a doctor here I had conjunctivitis and had to wait nearly 6 weeks for an appointment, despite a GP being able to take more time to text me than it would have been to see me, their advise was to go to A&E!
There’s more and more houses being built in this surgeries catchment, they can’t cope now so who knows what they will be like in the future
GP surgery review: staffa-health
Title: Above and Beyond
Rating: 4 out of 5
Visited: May 2023
Really helpful team at Staffa, from the reception team to clinicians, have been a help to myself and my children over the past couple of years with various health issues, nothing is too much trouble, team members have gone above and beyond even considering the enormous pressures the service is under. Thank you.
GP surgery review: staffa-health
Title: Very poor service
Rating: 1 out of 5
Visited: April 2023
Phoned to get an appointment went in triage list has a message conversation with a dr who said I needed a routine appointment 
Eventually got through on the phone for an appointment 6weeks was what they could offer me then that was only a telephone appointment what a shambles
GP surgery review: staffa-health
Title: not  so good
Rating: 2 out of 5
Visited: February 2023
contacted the surgery about my medication spoke to a receptionist 
explained  to her  the situation she was very rude and said she would sort for me this time and put the phone down on me not waiting for me to finish  explaining  why i had rang the surgery about my medication there are posters in the surgery not to  be impolite  to staff so why should staff  be rude to their patients. been with this gp for sixty five years and never been spoken to like this.
GP surgery review: staffa-health
Title: Poor attitude and service
Rating: 3 out of 5
Visited: December 2022
The online enquiries form is a good idea. However, it is unavailable most of time so it seems pointless. When finally  got through on the phone, was told rudely that my question was not accurate online. This is just not on. There could be some respect for the patients.
GP surgery review: staffa-health
Title: It is not fit for purpose
Rating: 1 out of 5
Visited: September 2022
Refered  for Tetanus booster by Derby Hospital I arrived at Tibshelf on the given appointment time only to be told no vaccine  available (another wasted journey)
After another appointment was finally given the medication, but another appointment was needed to complete the course Arrived for that appointment only to be told no one available to administer it ( no one in the surgery could give me the medication Come on Staffa stop being a joke in this area
GP surgery review: staffa-health
Title: Poor customer service
Rating: 2 out of 5
Visited: August 2022
Came for an appointment this morning, in good time. Booked in with the online system which said I was booked in and to take a seat. Waited for my appointment. Got a message 7 minutes into my appointment time to say I had not attended. Spoke to the receptionist - told her I had checked in, had been waiting and then got that message. She went to speak to the member of staff and returned to say they could not fit me in as i was not booked in - there was no one else waiting. Worse still - This was an appointment for a smear, very off-putting that I couldn’t be fitted in to my appointment slot. No wonder people don’t attend for smear tests.
GP surgery review: the-village-surgery
Title: Above and beyond nurse
Rating: 5 out of 5
Visited: May 2023
Want to praise the nurse I’ve been to see today with my daughter, I went in anxious of my daughters 1 year booster injections, but she reassured me and distracted my little girl with videos whilst she got them done in no time, would like to thank her again.

In general the surgery other than having to call a few times for a same day appointment I have no complaints, staff are all polite and will help as best as they can.
GP surgery review: the-village-surgery
Title: Improving
Rating: 4 out of 5
Visited: July 2022
Contacted GP by Econsult, a GP rang me within a couple of hours. 
Gp ordered tests, a follow-up appointment and got in the following day to have my bloods done.
Rang again two days later,as l felt so ill. The receptionist was lovely and said a GP would call me back, a GP called me within the hour.
Really good service, prompt and understanding. A vast improvement in my expierence, they seem to be really trying to improve the service. Doing face to face appointments are better to, and makes a big difference. Keep up the good work. Thank you
GP surgery review: wingerworth-medical-centre
Title: Wonderful service
Rating: 5 out of 5
Visited: August 2023
I was very worried after bouts of pain from a condition I currently have and it caused me  lot of concern that there may be something else underlying. I phoned the surgery and was called back by my GP within the hour. We spoke on the phone and he set up a face to face appointment for the following afternoon. This service was excellent and it is typical of the care that my family and I have received over the years from the Wingerworth Medical Centre
GP surgery review: wingerworth-medical-centre
Title: Emergency advice to contact 111 service
Rating: 5 out of 5
Visited: May 2023
I was dubious about contacting the 111 service however, I was surprised to receive a appointment  within 30 minutes of making the call to the111 service.
The consultation I received from Dr ? was exceptional , drugs supplied and an appointment made to attend Chesterfield Royal Hospital the following day for follow up investigations.
A satisfied patient WMC, 111 Service and CRH.
GP surgery review: wingerworth-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: April 2023
Nothing is too much trouble. It's easy to get an appointment/response via the e-consult and telephone. The replies are speedy. The Reception staff are friendly and extremely helpful and all the GPs are amazing. I saw Dr Todd today with my 7 year old and she was wonderful. I have also been dealing with Dr Boffey with my joint issues and very happy. I feel myself and my family are in good hands being looked after by Wingerworth Medical Centre. Thank you
GP surgery review: wingerworth-medical-centre
Title: Great practice and staff
Rating: 5 out of 5
Visited: December 2022
Having moved to the area last year I am extremely happy with the service provided at this practice.
I've recently become a mum and needed to contact the practice on multiple occasions- I've had fast, timely responses using the e consult form, quick appointment allocation and quick treatment, all delivered with a friendly, professional and knowledgable demeanour.
The reception staff have been equally as helpful as the medical staff when I've had prescription queries.
I work for the NHS myself and know from my own experience that communication can often let services down but at Wingerworth medical centre I would say their communication skills are second to none
GP surgery review: wingerworth-medical-centre
Title: Wonderful Practice
Rating: 5 out of 5
Visited: November 2022
I cannot speak highly enough of this Practice & the smoothly efficient way it operates . I have seen the same Gp twice in last 10 days & he has not only done my blood tests ( unheard of in most other Practices !) but took time to explain all my results & treatment options . Very thorough &professional but also very friendly . A proper family Doctor . Thankyou .
GP surgery review: wingerworth-medical-centre
Title: Brilliant Practice!
Rating: 5 out of 5
Visited: September 2022
I have used this practice’s eConsult service twice recently and have been very impressed and satisfied with how my concerns have been responded to very quickly in getting the care I needed.
I also attended for my flu vaccine and was very impressed with the organisation from being invited to attend to the swift administration of the jab from lovely friendly staff.
GP surgery review: wingerworth-medical-centre
Title: First class service and care
Rating: 5 out of 5
Visited: June 2022
Throughout these difficult times Dr Chawla's practice continues to deliver excellent care. The GPs provide face to face consultations as needed, with great support from the nurses, and the reception/admin staff are friendly and helpful. I saw a GP today concerning a skin lesion and after completing a request for advice from the hospital, they offered to freeze a separate skin blemish which was on the list for minor surgery removal. So you could say I got 2 for the price of one! Minor surgery may not now be needed and I think this is a great example of resourcefulness, efficiency and excellent care. I am privileged to be registered with this practice and I wouldn't hesitate in recommending to anyone.
GP surgery review: wingerworth-medical-centre
Title: Thank you
Rating: 5 out of 5
Visited: March 2022
To all the doctors and staff who work at this surgery, I want to say thank you for the excellent care that you have provided to me and my family over the last 25 years. The standard of care and level of compassion has been nothing short of excellent. These last two years have been challenging, but you have once again provided your community with a safe effective service whilst adhering to the ever changing government guidelines. Thank you once again !
GP surgery review: wingerworth-medical-centre
Title: Fantastic practice & staff
Rating: 5 out of 5
Visited: March 2022
Wingerworth medical centre is excellent, the doctors & Nurses are all amazing, friendly & helpful, the receptionists are always really nice & friendly! Thank you for the care myself & my family receive, you all go above & beyond.
GP surgery review: gresleydale-healthcare-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: October 2023
Recently broke my ankle. I was struggling to manage at home with everyday tasks. Popped into surgery to ask for for referral to OT for shower seat and perching stool. 
Spoke to lovely receptionist who arranged for phone call to discuss needs and within two hours someone came to assess what I needed at home. 
A superb service 
Thankyou
GP surgery review: gresleydale-healthcare-centre
Title: Excellent care
Rating: 5 out of 5
Visited: June 2023
I have suffered sudden health issues since last year,  the care I have received from the gp and nurses have been fantastic. Despite issue’s getting through on the phone in the mornings I have spoken to the staff on the desks during the day and received prompt excellent care and promptly allocated appropriate appointments.
Lovely staff 
Thank you
GP surgery review: gresleydale-healthcare-centre
Title: All staff are excellent
Rating: 5 out of 5
Visited: June 2023
Drs, nurses and all other staff have been so good to both of us over the years. But even more so recently looking after my husband before he sadly  passed  away. I will be forever  grateful.
GP surgery review: gresleydale-healthcare-centre
Title: Really good practise
Rating: 5 out of 5
Visited: January 2023
I have always found all the staff to be extremely kind and helpful. Today, as an example, I rang at 8am after feeling extremely ill. I had to wait about 20 minutes but the receptionist was friendly and apologetic. I was seen at 8.50 and had the meds I needed by 9.10. I was so grateful and feel considerably better already. The hardest thing is getting through, but in the current climate I think this surgery tries extremely hard to accommodate their patient's needs. It's not perfect, but more a sign of recent times than a failing of the surgery or staff. I feel they care for my health and wellbeing as well as they are able to. They have never let me down when I've needed their help and always made sure they keep me informed about vaccinations/health checks etc I am eligible for. They make sure they support my changing health needs as I get older. Extremely satisfied, thank you.
GP surgery review: gresleydale-healthcare-centre
Title: OK but could be better
Rating: 3 out of 5
Visited: November 2022
1) I was misdiagnosed on one occassion, which suddenly became very urgent to them 24 hours later.
2) It takes them over 20 minutes to answer the telephone, and when you sitting in reception, there are two receptionists who are not answering the telephones.
3) They do not have an email address so it is impossible to send them documents and keep a record of any communication.
4) They do not nominate a GP to you, so you end up seeing different doctors whose only knowledge about you is a cursory glance at your health record.
GP surgery review: gresleydale-healthcare-centre
Title: Long wait times to get through
Rating: 1 out of 5
Visited: October 2022
Takes over 20 minutes to get through everytime I call - that's if you can get through at al. Today I started as 8 in the queue, at 1 in the queue I was stuck there for 15 minutes, still holding now - 32mins and counting...
GP surgery review: gresleydale-healthcare-centre
Title: Left with bad legs for years
Rating: 3 out of 5
Visited: April 2022
Today I went to doctors on an emergence appointment for my legs that were itchy and red last night again today they have blisters on them red hot and still itchy I have had this complaint for years and years in lockdown I was treated with photos when my legs flared to be given same cream and hydrocortisones cream on other occasions I was given antibiotics I was also sent  to a consultant at Swadlincote clinic who wanted to give me elasticated stockings because for years I have not been able to put on socks or shoes I declined them . Today I was seen by a nurse who said I was on wrong cream and needed  other cream and something to wash with . I thought I was going mad my daughter had to keep taking me for appointments as no one was dealing with my problem. Thank you to this nurse
GP surgery review: gresleydale-healthcare-centre
Title: Frustrated
Rating: 3 out of 5
Visited: February 2022
First health care professional I saw made a referral to dermatologist but put no notes and did not contact me with the results. Several weeks letter when situation worsened had another dermatologist referral but been unable to get the results. Had 2 phone appointments booked, 1st one phoned 6.59pm after surgery and I answered but she hung up. She marked on the records that 2 calls made, untrue and I got  a text saying book another. She had also put no notes on when I
rang the surgery. 2nd phone appointment made for the morning, sat in waiting but no call. The call came late afternoon but I couldn't answer quick enough. Again no call back and notes say tried again which is untrue. It is a waste of time  keep forcing me down the phone appointment route so now I'll have to wait for a face to face with her as lack of notes mean no one else knows what is going on. Thoroughly frustrated
GP surgery review: heartwood-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Easy to book my vaccination online and they had a fast and efficient system to get patients through.
GP surgery review: heartwood-medical-practice
Title: Friendly practice
Rating: 4 out of 5
Visited: September 2023
Straight in and out for my recent flu jab, friendly knowledgeable staff with a smile.
Easy to book my appointment, greeted with a smile
GP surgery review: heartwood-medical-practice
Title: Great Efficiently Run Practice
Rating: 5 out of 5
Visited: September 2023
I can't praise this practice enough, today's flu jab clinic was really well organised and ran amazingly efficiently. All members of staff were friendly and welcoming, and knew exactly what their role was. There was a non stop stream of patients but I was in and out in less than 10 minutes. And not only today have I experienced exceptional service, communication, access to appointments and repeat prescriptions are always easy, and test results are returned in a very timely manner. We'll done Heartwood, I'm so pleased that I'm registered with such a forward thinking practice.
GP surgery review: heartwood-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Today helped with flu vaccine clinic. Friendly professional staff. Clinic went really well with minimum holdups and well organised. Patients were very pleased and complementary on the service and staff engagement
GP surgery review: heartwood-medical-practice
Title: Flu Jab
Rating: 4 out of 5
Visited: September 2023
Arrived for my flu jab 10 mins early, one person ahead of me in the "queue". In and out in minutes. Staff courteous and efficient.
GP surgery review: heartwood-medical-practice
Title: Flu vaccination
Rating: 4 out of 5
Visited: September 2023
From walking in the door of the clinic until walking out 3 minutes later, everything was very organised.  Everyone was very helpful and friendly. It was almost a pleasure being there, other than the needle in my arm, which I hardly felt.  Thank you Heartwood.
GP surgery review: heartwood-medical-practice
Title: Friendly practice
Rating: 4 out of 5
Visited: September 2023
Very efficient and easy to get my flu jab on Saturday,  arrived earlier than my appointment time but no problem as there was a queue which moved quickly.
GP surgery review: heartwood-medical-practice
Title: Very efficient
Rating: 5 out of 5
Visited: September 2023
Went to the flu clinic for my jab today. Straight in and out, no hanging around at all. Staff were friendly.
GP surgery review: heartwood-medical-practice
Title: Efficient experience e
Rating: 5 out of 5
Visited: September 2023
Easy and quick to receive a flu vaccination. The signage was good and the advice was clear. The social distancing worked well with a one way system in operation.
GP surgery review: heartwood-medical-practice
Title: Great  practice
Rating: 5 out of 5
Visited: September 2023
Very efficient today. I had my flue jab today.  The nurse was great. Explained everything.  I didn't have to wait to long at all
GP surgery review: newhall-surgery
Title: Fantastic Caring Practice
Rating: 5 out of 5
Visited: December 2023
Newhall Surgery go above and beyond for their patients. The GPs are kind, caring and have patient care at the heart of all they do. The reception staff are friendly, helpful and always try to support wherever they can with a smile on their face. 

I would 100% recommend this GP Surgery to anyone and will always stay loyal to this practice.
GP surgery review: newhall-surgery
Title: So helpful
Rating: 5 out of 5
Visited: September 2023
Twice I have contacted Newhall Surgery to help when other health providers and not been able to help or not known how to help. On both occasions I have got straight through on the telephone to a practice manager who has known exactly what to do and has provided additional support so very quickly. I only wish all GP surgeries were such helpful, knowledgeable, efficient problem solvers
GP surgery review: newhall-surgery
Title: Professional and caring practice
Rating: 5 out of 5
Visited: April 2023
Recently contacted the surgey for help. Initially spoke to the reception staff who advised a telephone consultation with the doctor . He rang me within a few hours and recommended that I should attend the surgery to discuss my problem. This was arranged and Doctor listened and then explained what he thought the problem was but decided to arrange for x rays which was arranged within a matter of days. The doctor at the practice that I saw was absolutely amazing. Very thorough and very caring. Totally recommend this practice as my experience was absolutely brilliant from beginning to where I am now .
GP surgery review: newhall-surgery
Title: Worst practice in Swadlincote? Yes!
Rating: 1 out of 5
Visited: March 2023
Google reviews give a really good insight to the quality of this practice.

1. Trying to get through on the phone is near impossible no matter what time of day you call.
2. You might get lucky with a good receptionist, but from my experience that's an extremely rare occurrence.
3. Appointments - well you can guess how hard these are to obtain.

Today I've been on hold twice for over 40 minutes (30.03.2023) and neither call was answered.
GP surgery review: newhall-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I found all the staff extremely helpful I requested to see someone that day and after a short conversation I was able to have a face to face appointment at 10am and my problem was very quickly sorted out
GP surgery review: newhall-surgery
Title: Good doctors
Rating: 4 out of 5
Visited: December 2022
Appointment was running late but it was extremely busy. My nurse was kind and gave me all the information I needed about my appointment and more on another issue. She was very professional. I never really have any issues getting an appointment when I need one.
GP surgery review: newhall-surgery
Title: Professional
Rating: 5 out of 5
Visited: November 2022
The doctor I saw was very professional and also caring. Any questions asked were answered pleasantly and with understanding of my concerns.