janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: quayside-medical-practice
Title: Poor practice
Rating: 2 out of 5
Visited: October 2023
Rang on Monday 16/10 to see if I could have pain relief tablets prescribed by the out of hours GP last month I put in a medication request as advised by the receptionist I did this on 17/10 then received a text saying I needed a review on 18/10
Tried ringing for to get medication for my hip pain whilst awaiting surgical replacement  hip rang for appointment at 8am on Wednesday but message said all appointments for today have gone 
Irang at 10-30am and got through at 11am and was told  that I could have an appointment on 15/11/23 to review my medication and told to ring out of hours number to get medication they prescribed last time as have no tablets left
I now have  phone appointment on Friday evening at 8-30pm so until then I will be in pain and not sleeping so frustrating.
GP surgery review: quayside-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: October 2023
I had an appointment scheduled. The practice recognised that their member of staff was going to be off and rescheduled my appointment sooner. It was for a cortisone injection and I was well informed about the process and aftercare. I was made to feel relaxed and comfortable.
GP surgery review: quayside-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: October 2023
I needed a review of my cancer pain medication - not only did I get seen quickly but the Doctor had made himself familiar with my issues beforehand and we quickly agreed on changes to my medication. First class service
GP surgery review: quayside-medical-practice
Title: Fabulous practice
Rating: 5 out of 5
Visited: September 2023
I have been a patient here a short while over a year since moving areas. This practice is outstanding, the caring nature of the doctors, nursing and reception staff speaks volumes to me. I have seen various doctors for both myself and my two sons and each time I have been met with kindness, support, professionalism and felt overall listened to and comfortable. I can see that the drs and nurses are so busy at this practice with huge demand on their time/ service but this does not affect their consultations with you and they go above and beyond at all times. You are always greeted with a smile. I just want to say thank you to you all all the drs I have seen for myself and my son you have treated us all with dignity, respect and kindness and that is why I am writing this review. It is reassuring to know I have a good and reliable GP practice that I can turn to for medical/ nursing care. 
Furthermore your reception staff are the window to the surgery and they have all been amazing on every occasion I have rang or visited the surgery: they work hard on every occasion and let’s face it do face the brunt of things when days are busy and frustrations set in! So a big thank you to all of them Carry on being amazing all of you!
GP surgery review: quayside-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: September 2023
Had an issue that’s been on my mind for a while , this looked at and and sorted. Also mentioned another issue while attending, and again resolved in no time at all .
GP surgery review: clarendon-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: December 2023
I have been registered at the Clarendon surgery from 2015, In my opinion, they are the best practice. Never had any issue, whenever rang, they always booked me or asked me to ring next day. I would recommend them, 100 percent.
Thank you all for your remarkable service. 
Kind regards.
GP surgery review: clarendon-medical-practice
Title: 30 minutes for nothing
Rating: 1 out of 5
Visited: October 2023
30 minutes on hold in excruciating pain for a receptionist to answer and tell me to call 111. I'm rarely ill but when I am I may as well not even have a gp.
GP surgery review: clarendon-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: October 2023
Since registering here 4 yearsd ago, I have received nothing but first class service from both the front of house team and the doxtors & nurses I have seen.  I generally get through pretty quickly and am usually offered a slot on the same day (didnt get this anywhere else).  They also have extra hours in the evening with some of the other local surgeries which is great if you re working.
I havent had any problems at all with them and would recommend to anyone.
GP surgery review: clarendon-medical-practice
Title: Shocking practice
Rating: 1 out of 5
Visited: March 2023
This surgery closes for 2 hours on weekdays for parties, yes, someone left their job and they had the leaving do in the middle of the weekday and closed the surgery- staff were all still there and we could see them eating cake etc
GP surgery review: clarendon-medical-practice
Title: poor practice
Rating: 2 out of 5
Visited: January 2023
trying to get the doctor to see you or ring you back is like trying to find a £250k lottery ticket win suffering with a shoulder injury since september trying to get in because still in excruciating pain with it and no chance to get any help with that bit of a joke
GP surgery review: clarendon-medical-practice
Title: Call out
Rating: 3 out of 5
Visited: December 2022
After I rang the surgery regards my partner who as very bad arthoristis  and has not been able to get out of bed for 2 days due to bad chest and unable to breathe properly, also not even being able get to the toilet aswell I asked for doctor to call me back due to my partner being ill with no food or drink for 2 days . You didn't reply to me but rang my partner explaining she was able bodied and was not coming out , if feel that bad to go to the hospital .if I could have got her down stairs I would have gone direct to hospital unfortunately due to fair up in joints I could not move her . With being on treatment for both forms of arthritis and suffering with bad chest I find this disgusting. You have a duty of care towards your patients which I feel you have let her down badly
GP surgery review: cornerstone-medical-practice
Title: Shocking service
Rating: 2 out of 5
Visited: February 2023
I recently called the practice to register my pregnancy. 

After waiting 25 minutes in a queue, the lady who answered the phone said (this is verbatim): "we don't need to see you, just register on the online thingy. Is there anything else?" 

To which I replied "yes can you tell me what the 'online thingy' is??"

The lady then "huffed" and told me to wait for her to find out the answer.

I was disappointed in the lack of empathy, disgusted by the lack of professionalism and honestly a bit shocked that a healthcare practitioner can act like this with seemingly no care.

This is my second pregnancy and I felt relatively comfortable trying to work out the next steps on my own, but if this was my first time, I would've been so confused.

I know the practice is understaffed, but if this is the calibre of person being employed now, I would rather wait longer to see someone.
GP surgery review: cornerstone-medical-practice
Title: Changing appointments without knowledge
Rating: 1 out of 5
Visited: January 2023
Already considering changing doctors surgery. As patients, we are expected to notify when we can't make an appointment but they can change appointments without your knowledge. Booked me in for an alternative appointment without letting me know or asking if I'm available... Meaning that if I hadn't done the alternative appointment, I'm the one who would have looked bad for not showing up to my appointment. The reason I needed to be seen was urgent.
GP surgery review: cornerstone-medical-practice
Title: An Excellent Practice
Rating: 5 out of 5
Visited: June 2022
I visited this practice for treatment of a UTI recently, and have been a patient there for ten years. I can't speak too highly of their standard of clinical excellence, patient-orientated care and accessibility. Judging by newspaper headlines, Langworthy Cornerstone practise is managing to buck all the trends, and continues to provide a very high level of care and commitment to community it serves. Well done to all the team.
GP surgery review: cornerstone-medical-practice
Title: All ways Wonderful.
Rating: 5 out of 5
Visited: May 2022
Just listening to the News calling Gp surgerys , well i have been going to the Corner stone for many years , never NOT  been able to get an appointment i want with the Doctor or Nurse always got one . Reception staff always very helpful and Polite . Credit to the whole team there and thank you . Mike Kiernan .
GP surgery review: langworthy-medical-practice
Title: Staff bend over backwards
Rating: 0 out of 5
Visited: March 2023
I would like to praise the staff at Langworthy medical centre they are fantastic and helpful every time I have phoned they bend over backwards for me.  
Love them all.
GP surgery review: langworthy-medical-practice
Title: A Great NHS practice.
Rating: 5 out of 5
Visited: November 2022
I find Doctors,Nurses, and everyone at this surgery extremely friendly and most helpful they certainly go the extra mile , the reception staff always where possibly try to get you an appointment and they do no perform miracles if no appointments are available they can't give out one , getting through on the phone can be slow but remember there are many other people in the same position so you have to be patient , The nurses do the clinics and taking blood are so understanding and kind it's a pleasure to attend Langworthy Medical practice it's got to be one one best practices, so be thankful that you are with a great practice.
GP surgery review: langworthy-medical-practice
Title: Awful service
Rating: 1 out of 5
Visited: September 2022
This is a factual review with an accurate description of events that have led me to form my opinion that this is a very poor Practice. 
My repeat prescription order was lost and was not ready to collect from my nominated pharmacy. I placed the order through the langworthy website and even have a screenshot of the confirmation to prove this. Despite this happening when i rang the practice I was told by a very blunt receptionist, so blunt I would say rude, that I should not be using this line and the pharmacy should chase the order. I asked if they could speed up the process and was told that there was a big backlog so there was nothing that they could do. 
This now leaves me for several days without crucial medication. 
I shall be looking to move practice as soon as possible as I will not accept such poor service.
GP surgery review: ordsall-health-surgery
Title: Great GP
Rating: 5 out of 5
Visited: September 2023
I have been with this surgery since I moved into the area 3 years ago, and every practice member I've ever dealt with have been great. Staff are professional and caring, admin requests and messages get responded to quickly, and I rarely have any trouble booking appointments.
GP surgery review: ordsall-health-surgery
Title: Such a kind practice
Rating: 5 out of 5
Visited: September 2022
Everyone here is such an asset to the NHS. All reception staff are lovely and so helpful, and the Drs and Nurses can’t do enough for you. The mental health and women’s health support is amazing and the support I have received was literally life changing. Best practice I’ve been to, would recommend to everyone in a heart beat. Even though they must be incredibly busy they do everything they can for you to be seen and feel cared for no matter what.
GP surgery review: orient-road-medical-practice
Title: Unhuman
Rating: 1 out of 5
Visited: October 2023
Today I took my wife 5 month pregnant for vaccination @ 9.05 am our appointment was at 8.40am. As it was raining continuously and due to road block we could not reach on time and at reception we were sent back. I can understand being on time is really important but can’t there be exceptions for pregnant women? I came to GP many times on time but was not attended on time due to other patients being examined or Dr may be busy attending patients, is it like we must wait for for staff and understand their situation but they won’t understand our situation. I was extremely disappointed with the way we were sent back. Please understand every pregnant women is not same. My wife cannot sit and travel for few minutes that’s her condition sending back for being 15min late for appointment is truly unhuman. Very sorry to say
GP surgery review: pendleton-medical-centre
Title: Helpful and informative practice
Rating: 5 out of 5
Visited: November 2022
My consultation at the practice was reassuring and helpful.
The GP described several causes of my illness and carried out a thorough examination. The proscribed suitable medicine worked as well. In addition, my misconception of the condition was explained in a rational logical manner. Felt reassured and would recommend the practice irrespective of the negative views currently popular within the media.
GP surgery review: sorrel-bank-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
From the reception staff to GPs the service is amazing, the staff are very friendly , understanding and patient , never have an issue when calling how professional the staff are I find find them really patient , surgery is very clean too , credit to the NHS , more GP surgeries should use this one as an example
GP surgery review: sorrel-bank-medical-practice
Title: Brilliant service
Rating: 5 out of 5
Visited: July 2023
I was recently in need of a GP appointment that had become pretty urgent, the reception member took some details about what the appointment was for and how long I had had the issue. The message was passed to the GP and I was contacted for an appointment on the same day. I had a non urgent issue that I made an appointment for while in the surgery and the wait for this was a week and a half, which I don't think is too bad at all, with all things considering. 

The staff took the time to listen and help, I know that I am not the only patient they have, but they made me feel like I was.
GP surgery review: sorrel-bank-medical-practice
Title: Awful
Rating: 1 out of 5
Visited: June 2023
Every time you ring to make an appointment you have to listen to an automated recording over a minute long and the phone then rings for ages before anyone answers and then you can’t get an appointment, sometimes you can wait up to a month to see a Dr.
The last time time I spoke with a Dr I wasn’t told it was a student and I feel that should have been made known to me before my appointment.
The reception staff are often rude and unhelpful and can’t seem to get you off the phone quick enough.
You never see the same Dr twice so you never build a relationship and if you request to see a particular Dr the waiting time is weeks.
The website says they are taking on new patients but I’m not sure how because they clearly don’t have the capacity to see the patients they already have and when you do manage to get an appointment, whoever seems to be in the waiting room also complains about not being seen on time and how they have also waited weeks to get the appointment, it’s just an awful practise and I am currently in the process of looking around and finding another Drs because Sorrel Bank is a joke and it’s getting worse.
GP surgery review: sorrel-bank-medical-practice
Title: Super practice
Rating: 5 out of 5
Visited: March 2023
Receptionist was very helpful and helped me with all my enquiries. 
The surgery dealt with my problems and was happy with their service
GP surgery review: sorrel-bank-medical-practice
Title: Consistent Quality of Service
Rating: 5 out of 5
Visited: November 2022
I have been with this same Practice for over 35 years. The Customer-facing (Reception) staff have always been polite, courteous and receptive to my enquiries and appointments requests. I am equally aware of the efficiency of the Back-Office Staff, with whom I have dealt with. In particular the Practice Manager who has always been open to feedback. Not forgetting the GPs either, who are equally receptive to Patient’ needs. Even when GPs may come and go there appears to be an ethos, standards and professionalism that permeates and remains in the Practice. And I would say that these latter comments would also apply to the often underrated and sometimes overlooked Admin Staff, too. Finally the Practice Nurses and Ancillary Staff should not be forgotten too. Working hand-in-glove with the GPs they are just as approachable as everyone else. Excepting for the GPs - who merit use of their surname as a sign of respect- virtually everyone else are known on a first-name basis. Making this an approachable and friendly - but still professional- Practice.
GP surgery review: sorrel-bank-medical-practice
Title: Lack of information
Rating: 2 out of 5
Visited: June 2022
Difficult to get appointments on the phone and face to face. No follow up on notes, I had to ring the surgery to chase up referrals which hadn't been made. When I rang to speak to a doctor to understand more about the diagnosis I found her unhelpful and felt like I was wasting her time.
GP surgery review: the-height-general-practice
Title: Not impressed
Rating: 1 out of 5
Visited: December 2023
So after testing positive for covid on the 19 September and with underlying health conditions & feeling extremely unwell I tried to get through most of the day, to request Covid meds as given previously given,due to my vulnerability, my last call was at 18.15 left holding on the phone they left me holding till the practice closed !!!! I then tried to request via Patches their preferred contact root this I got a message on Patches to say surgery now closed for staff training 20/04/2023 Great I sent the following message to the practice ( feeling very unwell)
I have tried to get through on the phone most of today and tried your preferred contact root Patches date April 23 etc
Aim not sure who your practice manger is ( someone needs a word ) but this message is 9 months out of date.
I’ve tested for covid 2 days ago and feeling worse breathing I need the Doctor to sort covid meds as per last infection.
Please advise u have received this message..
I will be changing GP in the New Year year Your Practice It is below standard and why r u sending me review messages when seen, latest today when u ring they don’t know what it’s about In the past I’ve given the practice great reviews on surveys your now a 1
Very Poor

I don’t think harsh, the following Day I had two calls / messages from  blank re my message to discuss my email ( too poorly to take) one 1 message please contact the surgery re your recent ECG ( had a ECG monitor on for 3 days a few days earlier) he just didn’t won’t a complaint, no contact since !! On Thursday 28th December I received a letter from my consultant via the MyMft copied to the The Height General Practice, copied and emailed to the practice to make sure a prescription was sent to the pharmacy asap No response and on checking with the Pharmacy lunchtime today 02/01/24 nothing sent via the doctors !!!!
It gets Worse on calling to check on the prescription 3 in the queue call back 5 in the Queue so on for over an hour tried from from home number disconnect me and the same on my mobile when with holding my number.
Gets worse I try patches again aim blocked, so go to NHS site I have an appointment on the 4 Jan with Amin No Call No Letter A Total Disgrace
And in the meantime aim getting worrying results from my consultant

It’s absolutely Disgraceful
GP surgery review: the-height-general-practice
Title: Shocking attitude from the reception staff and doctors
Rating: 1 out of 5
Visited: November 2023
Reception staff are judgemental, unprofessional and unsupportive. They behave most of the time like patients get in their way and take patronising tone when they're unclear on patients' needs, lecturing them on what they consider appropriate terminology. Doctors give incomplete advice on how to take the medication they prescribe, make inappropriate comments or deliver message about a patient's health insensitively and give incorrect advice on care management (e.g. how test results would be communicated). 
They all disregard mental health needs of patients and are unapathetic.
GP surgery review: the-height-general-practice
Title: Left feeling as if I wasn't believed, left in pain
Rating: 1 out of 5
Visited: April 2022
Rang up in the morning extremely hard to get through,told my symptoms and was told to go in and leave sample, they told me doctor would call me back before mid day. They didn't and after calling back many times and being told by reception "well its Monday its busy"(I don't get to choose when I get ill and poor excuse) I was finally contacted at nearly 6pm that evening, there are two doctors one who is lovely to speak to and I feel heard and another who is rude and almost confrontational and I felt even though they had my results and could see my complex medical history didn't believe me or the amount of pain I was facing, when I mentioned my pain and requested something to at least ease it  I was told that the pain would ease once the tablets they prescribed started to work on the problem, guess what it didn't was left in agony for over a week!! I think without seeing me (as  STILL this doctors don't see patients in person) how could they possibly know what or how this issue was affecting me. This I ridiculous and not the first time this year this same doctor has spoken to me and I felt not believed me, my symptoms or in fact a word I have said to them again dispite my medical history and notes which they can see on screen. Ludicrous this doctor I feel does not care at all and I am currently seeking a new doctor one which I will not have to feel anxious believes me.
GP surgery review: the-height-general-practice
Title: Excellent care
Rating: 5 out of 5
Visited: January 2022
Great practice. Since moving to this practice over three years ago I've always found it to be a massive improvement to my last practice. The staff are always helpful and I've seen three different doctors while there and they have all been very supportive. The phone lines are often busy but I always get a quick response on their online system. Recently I had a problem which I rang to request a face to face appointment for first thing in the morning and was seen the same day. Unfortunately the problem felt worse the next day and after calling the practice again, the doctor arranged for me to be admitted straight away, calling a registrar at the hospital with all of the details. I was then seen at hospital and home by the end of the day thanks to the quick action of the staff and doctor at this practice.
GP surgery review: the-willows-medical-practice
Title: Fantastic team and amazing service
Rating: 5 out of 5
Visited: November 2023
I was referred to the Willows to have a pilar cyst removed and couldnt be happier with the outcome.
I was seen very close to my appointment time, so minimal wait.
The clinician explained the procedure to me, made sure I was comfortable at every point and talked me through what she was doing. It was very quick and easy, and I even got a chocolate for being brave.
Highly recommend anyone waiting for minor surgery in Salford to ask for a referral to this practice. After 12 years of having this cyst drain, rupture and refill, I'm finally rid of it for good, thanks to the team at the Willows. You are amazing thank you so much.
GP surgery review: milnrow-village-practice
Title: Outstanding practice
Rating: 5 out of 5
Visited: November 2023
Milnrow village practice never ceases to amaze me, the professionalism runs throughout the surgery, from cleaners to receptionists, nurses and doctors, I honestly can’t fault it! I feel confident in my treatment every time I go, Everytime I need an appointment I get one straight away, my concerns are always addressed, my only problem is why I never moved to milnrow village practice sooner. Sterling effort from all involved. Highly recommended, the best practice I’ve ever been to. :-)