janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: 15-sefton-road
Title: Very poor service
Rating: 1 out of 5
Visited: May 2023
I have been trying to get an appointment with my Dr for over two weeks now I feel there is something terribly wrong with me. I am in terrible pain but the receptionist refuses to acknowledge my problem. I am 84 years young and all they say is you need to book an appointment online. I have had my sons help to write this as I doing use a computer.
GP surgery review: 15-sefton-road
Title: Some doctors are great, reception team not so much.
Rating: 3 out of 5
Visited: May 2022
Some of the doctors are great, listen to your concerns and explain the diagnosis. While others cut you off, don’t listen to your problem in full, and act like you are a waste of their time. Quite a few times now I have come out of the doctors and cried because I feel so unheard and worried, I am looking at changing doctors. The reception team also need training on customer service, they are rude, unhelpful and quite intimidating. They also think the glass is sound proof as well, as they don’t mind discussing/criticising patients for all to hear. They are dealing with sick and frightened people, who may not know everything they need to do correctly.
GP surgery review: 15-sefton-road
Title: Unhelpful
Rating: 2 out of 5
Visited: May 2022
After calling 52 times from 8am I finally got through to the surgery. When I asked for an appointment with my preferred GP I was told she'd left quite some time ago. So I asked for an appointment with another female GP if possible. I was then asked by the receptionist what I wanted to the see a doctor for. I told her I'd rather not discuss it with her. She then said she wouldn't be able to make an appointment with me unless she knew what I wanted to see a GP for. The receptionist! At this point I got very upset and started crying. Who wants to do that on the phone to the receptionist? I was then forced to tell her what I wanted to speak to the GP about. Only to then be told there were no appointments available. I was advised to call again the next morning. I stated I had been trying since 8am and the receptionist responded - "you and everybody else". I'm now sitting at home in tears and feeling 10 times worse than when I called. I've always found the GPs wonderful in this surgery but I find the receptionists to be quite rude and intrusive. I most feel like apologising for calling.
GP surgery review: bridge-road-medical-centre
Title: Amazing Support from all staff
Rating: 5 out of 5
Visited: November 2023
My gratitude for the care, compassion and support for my brother and I to all staff at the Bridge Road. Everyone listened to my concerns and helped get my brother the medical care he needed. Every complex ailment was addressed and referrals made to relevant services when needed. Due to my brothers failing health, I was listened to as my concerns increased. From calls to reception, e consult, visits with practice nurse and GP appointments I was given the attention needed to keep my brother well for longer than was expected with his complex health issues. Safeguarding concerns were addressed and despite my continuous appeals to The Ambulance Service to help admit my brother for the urgent hospital care he needed, the GPs all worked together to get my brother finally into hospital. Although my brother died from his incurable diagnosis in December 2023, without the valuable care he received as a patient of this GP practice and I as his carer and voice, I would have been on my knees struggling to keep him with me for as long as I did. This team have been amazing and dedicated to caring and listening with compassion for my brother and to me. Thank you all so much.
GP surgery review: bridge-road-medical-centre
Title: Bad Service
Rating: 1 out of 5
Visited: April 2023
I put in for my rescue pack on Monday 3rd April, today Thursday I phoned my chemist to be told nothing had come through , I rang my doctors about nine  , then waited for about 2 hours for call back , to be told was not put through , sorry but who ever was on duty should be held responsible , and be thankful nothing major has occurred , not that I know off any way
GP surgery review: bridge-road-medical-centre
Title: Terrible service, horrible reception staff
Rating: 1 out of 5
Visited: March 2023
Never get an appointment (have been trying for 3 weeks) You can’t make appointments for the future but call at 8am and sit in a ‘lottery’ phone queue where they never call back. If you are unlucky enough to get through to a ‘person’ you are given the worst attitude ever which is dangerous especially when dealing with those suffering from mental Illness. Completely unhelpful surgery. Avoid
GP surgery review: bridge-road-medical-centre
Title: Fantastic, caring Doctors and staff
Rating: 5 out of 5
Visited: January 2023
My mum is 87 years old. She is constantly ill and in and out of hospital.  She has various medical needs. She has ony been with Bridge Road for 12 months and the service received from all staff is outstanding. We have never stepped foot inside surgery as mum is mostly bedbound.  We have dealt with doctors over phone and in person at her home  they are so lovely, listen and talk to you. We have had no problem getting doctor or other medical services out as GP's act urgently, professionally and caringly. When phoning Medical Centre staff are so courteous and helpful, they go out of their way to help. I can't thank all staff here for the help, support and empathy they have shown me and my mum through all the difficult times we have had. A massive thank you to you all, keep up the great work.
GP surgery review: bridge-road-medical-centre
Title: Absolute jokes
Rating: 1 out of 5
Visited: December 2022
Everytime I ring up for an appointment for me and my kids both are under 6, I get told to ring back the next day even though I've been on hold for 2 hours plus. Well today I ring up as I'm 20 weeks pregnant and I've been being sick blood I was crying on the phone to the receptionist and she didn't care! She told me to ring back tomorrow or go to the walking centre as they are extremely busy!! It's a joke what do you have to do to get an appointment with my GP! It's absolutely disgusting. I'm going to make an official complaint about this. Going to move doctors. When you ring your on hold for 2 hours plus to get absolutely nothing!
GP surgery review: bridge-road-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: August 2022
Telephone consultation was excellent. Whole process easy and straightforward. Receptionist and GP lovely.
GP surgery review: bridge-road-medical-centre
Title: Caring GP
Rating: 5 out of 5
Visited: July 2022
:  I took my elderly relative to see
her GP for a consultation. The GP was amazing - she was so caring. She took us step by step through the results and checked we understood at each opportunity, explaining in a way that was easy to understand .She was aware of how difficult a consultation this was for us both,but took the time to listen and hear our concerns, aswell as enquire sensitively about the impact it was having. 
Most importantly we left feeling confident in the plan outlined and reassured
GP surgery review: bridge-road-medical-centre
Title: Shambles
Rating: 1 out of 5
Visited: July 2022
Every time you try to make an appointment it is excuse after excuse it is virtually impossible to get an appointment I tried today after being told yesterday to call at 8 am for an appointment finally after a few hours got a call back saying no appointments were left and to visit the walk in centre absolutely ridiculous. They may as well close the surgery and put the staff in the walk in centre need looking at urgently
GP surgery review: bridge-road-medical-centre
Title: Friendly staff who genuinely care
Rating: 5 out of 5
Visited: June 2022
The staff behind reception are exceptional. They genuinely will go beyond necessary to ensure you are okay, and always follow up of other stuff is needed. They genuinely care, and ask about my children even when they aren’t with me. They will go beyond their duties with prescriptions and appointments for everyone. I couldn’t ask for a better surgery. Not to mention the doctors are brilliant.
GP surgery review: bridge-road-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: May 2022
My GP surgery is awsome.
They are always busy but do everything to help you at all times. I know how busy they are and I appreciate everything they do they go beyond just being receptionist or managers. Anything they can do to help is done. It's never a problem and they always always give u an appointment if possible or give u a call from my GP.i would like to give a special thanks to all the receptionist staff for all there help when I am poorly. I know they get verbally abused on the phone but people don't realise if they could give you an appointment they would in a heart beat. You are all amazing and I would like to thank you all again. All reception staff all GPS at Bridge Road medical Centre should be given a medal 🏅 for there hard work help and kindness to all they help. Thank you Sonya Felmingham
GP surgery review: ford-medical-practice
Title: Repeat prescription
Rating: 3 out of 5
Visited: September 2023
Why is it taking so long to get from doctors to chemist ordered 27th Aug Approved on 28th, no email to say its ready Christmas got it on 5th Sept.?
GP surgery review: ford-medical-practice
Title: Fantastic Practice with amazing staff!
Rating: 5 out of 5
Visited: July 2023
I've had lots if dealings during the past 2 years with the GP's, the practice staff and the nurses, and I can honestly say that they're all amazing!
They are always extremely professional and polite, and they always try their best to ensure that I am seen by the right person who can better help and support me with my complex medical conditions. 
I honestly couldn't ask for a better GP's practice and recommend them often to others who don't receive the same level of treatment.
Thank you for all that you do!
GP surgery review: ford-medical-practice
Title: Fantastic practice!
Rating: 5 out of 5
Visited: June 2023
After a number of visits the past few months, the support of both my GP and the staff have been fantastic. 
Nothing is too much trouble, they always go above and beyond and they always ensure you see the correct clinician for your needs.
It's a tough job in rough times, and I would highly recommend this practice to anyone. 
Thank you to all of you!
GP surgery review: ford-medical-practice
Title: Thank you
Rating: 5 out of 5
Visited: October 2022
I would just like to thank the staff at Ford medical from the receptionist - nurses - and doctors you have done your self proud in these bad times it’s very hard with what is going on and the back lash you guys get I have been looked after very well with things going on and would just like to say thank you and I hope you start to get the extra help you guys need . And the manager should congratulate your receptionist for such good manners
GP surgery review: ford-medical-practice
Title: I feel suicidal because of these people!!! No care of duty
Rating: 1 out of 5
Visited: September 2022
I was told to go for a liver scan !!!! After the scan I received a msg to contact the surgery to make a appointment to discuss my results as I received this msg within hours of having the scan I was quite concerned after finally getting through to reception I was told I was going to get a callback by a doctor!! I then replied it says on the txt I need to book a face to face appointment and they had none available!!! what made the situation worse was I had to take my mother for an annual check up an hour later !!! When we arrived we were the only people there ! Was sat in the reception area for 40 mins the only action I seen was someone come in to post a prescription!!! The receptionist did tell me to ring at 8am in the morning to book a appointment! I am now on my third day of trying !! Hope the results from the scan are not serious because I haven’t a full nights sleep !!!!!! I’m so depressed I don’t now where to turn or who to go to for help !!!!!!!!
GP surgery review: glovers-lane-surgery
Title: Terrible doctors
Rating: 1 out of 5
Visited: August 2023
My 18 year old sister is depressed and had recently lost her dad which has made this worse to then be spoken down to by a doctor an told ‘are you wanting me to give you some magic pill that makes everything go away or are you expecting me to’ this is absolutely disgusting and not acceptable! But then changed his tone when she told him her dad had passed an give her an appointment, I understand they get this loads working as a doctor but seriously have some compassion
GP surgery review: glovers-lane-surgery
Title: Doctors individually good, admin staff shocking!
Rating: 0 out of 5
Visited: November 2022
These are the latest incidents covering past three weeks:  
Collected monthly prescription - wrong tablets. Went to surgery personally, offered a new prescription the following day, leaving me without medication for 24 hours. Next day (a Friday), I checked with the chemist, no script! Spent at least 45 mins trying to connect with surgery to be told doctor(s) had not yet signed. At 3/30-ish, I tried calling the surgery, I was no 3 in the queue, holding for 30 minutes, so walked 15/20 minutes to surgery, still connected - no 3 in the queue.  
Just as I was arriving, a receptionist answered (who had been extremely unhelpful this whole episode), and I informed them I was 2 minutes away. I arrived at the desk just as the receptionist walked back in, holding my prescription, newly signed. I explained how frustrated I felt, and they responded by going on the offensive and telling me not to raise my voice. I was left speechless, took my script and left.  
One week ago I took a bad fall flat on my face due to my neurological condition, and since this is a frequent occurrence, I limped home, nose bleeding, right eye swelling, in shock and waited to see if I had a black eye. I did later that evening, so I set my alarm for 7.58 a.m. in order to see a doctor by appointment, phoning the surgery on my landline and mobile. I waited for a call back, which came after 9 a.m.  
Explained to the triage nurse my situation, and after their reporting to the doctor, they reported back that the doctor had told me to go to A&E. I told the nurse that at my age, I could not physically cope and would take my chances. The nurse was concerned and tried to persuade me to go, but I was adamant I would not. Day by day the eye went darker and larger through a whole spectrum of colours, including a bright raspberry red! Finally, the bruising is fading but still very obvious.  
Yesterday, I attended at the surgery to enquire as to what drops I should get for my ear. Admin said I needed to speak with the doctor, so phone between 8 and 9 a.m. to see if I'm lucky with the appointment lottery. Each time I asked a question, the reply was the same - ring between 8 and 9 a.m.  
I'm desperate to find a new practice, but I must attend for a registration form. I'm stuck indoors in this weather, so when I can manage this, I will.  
I cannot believe what this country has become, and am glad I'm on my way out!
GP surgery review: litherland-practice
Title: Unbelievably incompident
Rating: 1 out of 5
Visited: July 2023
Sick to death of being given contradictory information told on Tuesday a form was just waiting to be signed today im told can take up to 6 weeks when I was told 3.received a phone call saying mum needs folic acid after a blood test that was done weeks ago
GP surgery review: litherland-practice
Title: Told to book bloods
Rating: 1 out of 5
Visited: June 2023
Was told by receptionist to phone surgery week after seeing doctor to book bloods, no appointment, given another number to phone, cannot get through, doctor has requested bloods (how do I do this) I have thyroid issues and need bloods doing it is a regular thing with this practice.  Tried several times on other number no success
GP surgery review: litherland-practice
Title: Unreachable
Rating: 1 out of 5
Visited: July 2022
No matter the time of day you call, or how many times you try, simply getting the opportunity to speak to the reception team is highly unlikely. 
So disappointed.
GP surgery review: litherland-practice
Title: Avoid no chance of getting an appointment
Rating: 1 out of 5
Visited: March 2022
Had consistent poor patient service over the past 10 years under various different GP companies who tendering for this practice. The 8am lottery for appointments is a sham. When you actually get to see a GP they are very nice but the general running of patient services and access to GP’s is very poor. Looking to move surgeries just had enough now as the last cancellation of my appointment out if the blue due to Dr sickness was the final straw.
GP surgery review: orrell-park-medical-centre
Title: Shocking
Rating: 2 out of 5
Visited: November 2023
It is ridiculous to have to call at 8am to make an appointment with the GP to get blood test results, only for the calls never to be answered. I called 100times today at 8am and the phone is busy!!!! Just to get your blood test results. Why this insane practise? NHS needs to scrap this crazy rule and have a better system.
GP surgery review: orrell-park-medical-centre
Title: Online Registration means nothing
Rating: 1 out of 5
Visited: September 2023
I was initially pleased to have such a new experience, completed all the online registration forms, had a phone call to confirm the details had been received and to bring in ID and proof of address.

Went into the practice with the items needed, only to be handed exactly the same forms to re-complete.

So far, poor experience and questioning if I wish to continue registering with this practice.
GP surgery review: orrell-park-medical-centre
Title: No idea if they are good as can’t get an appointment
Rating: 1 out of 5
Visited: June 2023
Have been trying to get an appointment for two months thankfully I’m not dying or anything! The system is ridiculous. I want to be able to book an appointment for a day in the future but no only that day if you call at 8am which you do day after day after day and no joy. How would this work for someone ill or struggling? Disgraceful. Might be an amazing doctors surgery! I’m looking for peri menopause help advice and possibly medication to help me navigate that and so am not unwell exactly. I cannot get near to getting an appointment at this place, thank God I’m not trying to get a lump checked out. Free up some non urgent appointments I would happily wait weeks into months. Already on month 2 of phoning on my days off… are there even doctors in the building?
GP surgery review: orrell-park-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: March 2023
Went on their website, I was well within their catchment area, went through the trouble of completing their online registration form, only to be told I’m outside their area. When I called and asked why I was outside the area when I’m only .8 miles away and within their area online, they told me “that’s just what we’ve been told”. They then suggested I try Aintree, which is actually farther away. When I pointed this out they said “if that’s what you say”. What a joke.
GP surgery review: orrell-park-medical-centre
Title: Doctors did not call me back
Rating: 1 out of 5
Visited: July 2022
I was waiting for a call from the doctor between 3pm and 4pm. Needless to say I didn't receive my call. I rang reception and they couldn't tell me what time I would get a call back. I waited and waited nil response. Terrible service.
GP surgery review: seaforth-village-surgery
Title: Extremely poor
Rating: 1 out of 5
Visited: July 2022
Can never get through. No appointments. No GPs reception lack training understanding and empathy  advised to go pharmacy with medical issue and then told to go elsewhere  e consults not responded to also told one lost and no GP to answer a further e consult
GP surgery review: seaforth-village-surgery
Title: Worst gp practice in sefton
Rating: 1 out of 5
Visited: May 2022
Can never get through to the Dr's.
Never any appointments when you need one.
Told to go elsewhere. Other Dr's are not seeing face2face appointments but this one is stuck on telephone triage.
Have been into the surgery and one member of staff was stuffing her face on the desk and ignored me until she was finished. Absolutely appalling.
GP surgery review: seaforth-village-surgery
Title: Can't get appointments
Rating: 1 out of 5
Visited: April 2022
Terrible service. Line always engaged for hours, can't get appointments. Try e-consult and made an appointment for over a week later, then on the day they phoned to say the doctor was sick. Made another e-consult appointment and currently being ignored. I desperately need a blood test and I can't get one.
GP surgery review: seaforth-village-surgery
Title: Terrible
Rating: 1 out of 5
Visited: March 2022
Not fit for purpose. If you do ever manage to get through at 8am there is never any appointments anyway. I was told by receptionist I was the second person to ring at 08.05am (after calling at 8am and the line engaged for over a week) and she still didn’t have an appointment for me until ten days later and that was with a nurse not a doctor. She also took twenty minutes to find this appointment for me. Everything is geared to getting you to give up trying to get one. She firstly advised me to return to the chemist, then maybe try ringing again at 8am, then just kept informing me there were no appointments, clearly waiting for me to accept this out of politeness and hang up.
GP surgery review: seaforth-village-surgery
Title: Awful
Rating: 1 out of 5
Visited: February 2022
Awful surgery, receptionist of a morning is really unfriendly and huffs and puffs when you're on the phone. Was told a doctor would ring me back and nobody did. Rang again late afternoon to be told they will send the doctor a message. Absolute awful service.
GP surgery review: ashfields-primary-care-centre
Title: Compassionate and understanding
Rating: 5 out of 5
Visited: October 2023
I cannot fault the care we received from Ashfields yesterday. The receptionist (or I think what’s now known as a care navigator) went out of her way to ensure I could make an urgent appointment for my husband and the doctor was extremely understanding and gave him a lot of her time even though I’m sure it was outside her normal working hours. In my opinion they went above and beyond what might be expected and I am extremely grateful.
GP surgery review: ashfields-primary-care-centre
Title: Awful receptionist
Rating: 4 out of 5
Visited: August 2023
Trying to book an appointment to see if a wound is infected. I was told wait for a week, ring 111 or go to Leighton hospital 5 miles away. I suggested a nurse may help but to no avail. Fortunately I asked for a supervisor who offered a nurse. Perhaps the receptionist needs to be informed its not an emergency now but an infected wound can be one if left untreated. I was gobsmacked. It's a shame as the doctors are wonderful.
GP surgery review: ashfields-primary-care-centre
Title: Amazing service
Rating: 5 out of 5
Visited: February 2023
Had an issue with a chemist not being able to fill a prescription, called the team who had it re-routed to another chemist who could fill the following day.  The issue was resolved in under 10 mins.  Very helpful and super friendly team.  Amazing support, thank you.
GP surgery review: ashfields-primary-care-centre
Title: Glad we found you
Rating: 5 out of 5
Visited: January 2023
Thank heavens we moved to your catchment area! After years of practices with poor care and management (one even actually putting me back into hospital) Ashfields is like a ray of sunshine. This busy practice always has time and a smile for you. Their internal systems lead to joined up communications whoever you go to see. Staff are extremely friendly and helpful. We both have chronic conditions and became very poorly with a long term flu just after we moved but the practice looked after us. The range of services provided are easily accessible and the premises themselves welcoming. You are all doing a great job. Thank you so much