janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: falmouth-health-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: August 2023
In the 1 year I have tried to use this practice I have had 4 different doctors . It keeps changing. Getting recovered from knee surgery I used the on call system to get an antibiotic. The useless physician that called me back 1 hour and 20 mins later . I requested an antibiotic due an infection. As I’m staying off my knee . This physician denied my request and saying she could not help me . Asking if my boyfriend or sister from another state to come bring me there all this needless running around to get an antibiotic for my infection. Was a very big waste of time calling them I wasted my time so ridiculous. I ended up getting my antibiotic from Dr on demand in 2 mins so I can treat infection while recovering from my surgery. It’s sad to say that a stranger Dr from who knows where was able to treat me . While the Dr of the moment could do nothing to treat me 
Super disappointed and now realizing that I need to find a new Dr . If a pcp couldn’t do a thing and was definitely ok with leaving an infection untreated while I just had a surgery. Unbelievable. What does the Dr of the moment use for anything. The physician would leave me with an infection while I recover. Don’t waste your time with this place . Horrible not worth the aggravation. The receptionist is awful and nasty as well
GP surgery review: falmouth-health-centre
Title: Staff pleasant, attentive and helpful
Rating: 0 out of 5
Visited: June 2023
😊Staff pleasant, attentive and helpful I did not have to wait long before seeing nurses or consultants.  
😒Falmouth Health Centre is functional, if a little bleak, and not the easiest of places to find. For patients from West Cornwall, it is too far to travel to Falmouth. Pre-assessments have been done at West Cornwall Hospital in the past and this is much more convenient for those of us who live in that area. Clinical appointments are limiting and stressful enough without having to worry about a long journey in heavy traffic.
GP surgery review: falmouth-health-centre
Title: Excellent service & super attitude
Rating: 0 out of 5
Visited: May 2023
Pre cataract surgery. Checklist completed on a question and answer process by a nurse. Followed by a check done on my eyes.  
Excellent service & super attitude to me the patient. I was made to feel very comfortable with a smile.  
Staff obviously comfortable in their surrounds, no stairs. Falmouth health centre light, windows pleasant, parking easy. Venue much better than the basement at the Tower Block in Treliske, hence happy staff & patient. Altogether a good experience.  
Thank you.
GP surgery review: falmouth-health-centre
Title: All in all a very positive experience.
Rating: 0 out of 5
Visited: May 2023
I arrived early for my appointment, and was seen after a short wait, but almost immediately after the previous patient left. The two delightful nurses carried out the assessment efficiently & cheerfully, while explaining everything in a manner I understood. I only waited a short time after they finished, before I was called by my doctor, who also briefed me of the next steps.  
All in all a very positive experience. I left feeling relieved at the progress of my treatment.  
The staff were great.  
The only improvement from my point of view would be availability of such treatment nearer home, as I had to travel 50 miles from North Cornwall for my appointment.
GP surgery review: falmouth-health-centre
Title: Friendly, efficient and quick
Rating: 0 out of 5
Visited: May 2023
My experience couldn't have been better. My appointment at Falmouth Health Centre was friendly, efficient and quick. No complaints at all.
GP surgery review: falmouth-health-centre
Title: Professional and excellent service
Rating: 5 out of 5
Visited: April 2023
I contacted the practice for an appointment not knowing if it would be a callback in the first instance but after describing my symptoms I was given a face to face appointment by the very helpful receptionist within 2 hours of my call.  The GP listened and guided by my symptoms decided to do blood tests etc immediately rather than waiting for a nurse appointment so that the results will be back within a few days.  I cannot fault the service I have been given so far and feel confident that if I require any ongoing treatment that this will be dealt with swiftly too.
GP surgery review: falmouth-health-centre
Title: Prompt effective care
Rating: 5 out of 5
Visited: January 2023
Thank you to such a professional team who dealt with my elder relative when they became unwell with a chest infection. From the receptionist  to the clinicians the care we received was amazing. We were also given a follow up appointment to check that all was well. Within two hours face to face assessment and antibiotics started. Many thanks for your hard work and dedication.
GP surgery review: penryn-surgery
Title: Nothing to fault
Rating: 5 out of 5
Visited: September 2023
I have to have contact with the surgery on a regular basis due to a complex medical history and every encounter whether it be on the phone or in person with any member of staff from reception, admin, pharmacy, HCAs, paramedics, Nurses, GPs every time I have been dealt with by staff that are extremely kind, caring, professional, friendly and helpful. Nothing is ever too much trouble and staff go above and beyond to make sure every query is dealt there and then or phone you back the same day if they have to speak to other staff members. Every appointment the practitioner delivers a level of care that isn't just ordinary but extraordinary and I always come away feel better and know what the plan is going forward. Yes there can be a wait when phoning the surgery or when visiting the pharmacy but your staff have only got one pair of hands and they are doing the best they can in a very busy and demanding job. I would recommend penryn surgery to anyone
GP surgery review: penryn-surgery
Title: Care and kindness
Rating: 5 out of 5
Visited: May 2023
Thank you Penryn Surgery for taking care of me with such kindness in the past week. The GP I saw really gave me her time and attention, listened and showed empathy. I felt heard and understood. And the nurse I saw today was just so kind and caring, made me feel so much less alone and gave me hope that things will get better. Her kindness made me cry (in a good way).
GP surgery review: penryn-surgery
Title: Terrible GP
Rating: 1 out of 5
Visited: March 2023
Always offer telephone appointments but you have to wait all day for a call and then if you don't answer quickly enough then you lose your appointment, the Dr's never try to call back. Reception staff are very rude and dissmissive and the doctors don't seem to care. The surgery is particularly bad for younger people with mental health issues
GP surgery review: penryn-surgery
Title: Poor Poor Poor
Rating: 1 out of 5
Visited: March 2023
My daughter had struggled to get an appointment with this surgery. She is a student at Penryn and has filled in the online consultation twice now as well as calling 111 with a promise that someone in the surgery will get back to her and no one has. She is struggling with chest problems and has had a chronic cough for over 4 months as well as going to A&E for her condition and she cannot seek attention or anyone taking her seriously at this surgery. She got through today and had been given an appointment for 2 weeks time, this is not acceptable and needs attention now
GP surgery review: penryn-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: December 2022
How wonderful my experience of Penryn surgery has been today. This evening I was on the receiving end of a call from a fantastic doctor, he took the time to explain all aspects of his diagnosis in detail, pitched at a level that I fully understood. He had a solution for us that we were happy with and he made sure the prescription was sent to a location convenient for us. He had an excellent balance of professionalism, friendliness and empathy for our situation. I’m incredibly grateful for this response during what I’m sure is an incredibly busy time. Thank you so so much to you all for the hard work you do.
GP surgery review: penryn-surgery
Title: mixed experience of the practice
Rating: 4 out of 5
Visited: November 2022
the consultation I had with a paramedic at the Penryn Surgery was excellent.  The lack of face-to-face ability to speak with a receptionist as there was only one on duty and the e-consult system was very poor.  E-consult is a waste of time as a computer cannot triage in the same way as a real human being and I ended up having to speak to a human being which then wastes time and costs the NHS more.
GP surgery review: penryn-surgery
Title: The best in the area
Rating: 5 out of 5
Visited: June 2022
I'm another 'frequent flyer', and have attended this surgery since birth, some 50+ years now.

All the staff here are wonderful, and nothing is too much trouble for them. Had no trouble at all getting appointments (telephone or face 2 face) with same day callbacks when needed.

Keep up the good work everyone @ Penryn Surgery
GP surgery review: penryn-surgery
Title: A breath of fresh air
Rating: 5 out of 5
Visited: February 2022
I moved surgeries as I was very much let down by my previous surgery and moved to Penryn.  What a difference this is the best surgery I’ve ever been to.  From when you first call you are greeted by friendly staff and when you walk in the atmosphere is very positive and professional.  Every single GP I have spoken to has actually listened to me properly and discussed my health with me.  In the past most GP’s have just told me what they think and not listened. My GP has taken me through having a melanoma among other medical issues including asthma and hypothyroidism. This diagnosis began with a phone call due to covid.  I sent in and image then she called me in for a face to face consultation and referred me swiftly whilst keeping me calm. In no way has moving appointments to phone calls as a first point of contact hindered my care in any way as the team at Penryn Surgery are so professional. I cannot speak highly enough of each team member I have met.
GP surgery review: penryn-surgery
Title: Efficient , caring and wonderful staff
Rating: 5 out of 5
Visited: January 2022
I have had reason to contact the surgery quite a few times since the New Year.  I have had phone conversations , face to face appointments when necessary with no difficulty. I am extremely grateful to all the staff for their care .
GP surgery review: trescobeas-surgery
Title: Poor Online System
Rating: 3 out of 5
Visited: November 2023
Whilst I can understand the need to triage calls and appointments, what I do not understand is the need to close the online system to allow further enquiries/requests after a certain time. The prescription service does not allow for historically repeated acute medications to be requested/to avoided wasted GP and my time requesting things that are known to be needed. There is no flexibility in the system and this excludes are large portion of people. I do not know why an general request cannot be made 24/7 online rather than simply current system which is that if you do not go online at correct time you cannot do anything until the following day; or sometimes it even closes early without warning. The triage system needs to be reconsidered as it is a very poor service at present. Overall the surgery is good as are staff including GPs, but access is a problem, as with all GPs due to pressures but particularly with this surgery.
GP surgery review: trescobeas-surgery
Title: Impossible to get an appointment !!!
Rating: 1 out of 5
Visited: February 2023
I have to say firstly that the reception staff are great, secondly the GP's are great. My main concern, I went through the on line appointment process and received a call back notification for 18 days time. That's right folks 18 days to see a GP, sorry but not good enough. It's such a shame, as mentioned above, the clinical staff and reception team are brilliant.
GP surgery review: trescobeas-surgery
Title: Appointment system seriously flawed
Rating: 3 out of 5
Visited: December 2022
Didn't have immediate access to laptop so phoned for help for my 8 yr old daughter who is currently crying with earache. Nope, can't help, appointments must be booked on line. Borrowed neighbours laptop. Online service is not working , " please call the surgery where our reception staff will help you". Not so much. Sadly not my first experience of abrupt to the point of being rude receptionists at this surgery which is a shame as the drs and nurses are excellent if you can get to see them. I appreciate the strain gp surgeries are under and no member of staff should be treated rudely but maybe some of them could have a little training in treating ill and worried people with the same compassion.
GP surgery review: trescobeas-surgery
Title: Great care given
Rating: 5 out of 5
Visited: November 2022
Short waiting time for appointment, pleasant staff, great care and attention given by knowledgeable doctor
GP surgery review: trescobeas-surgery
Title: not a great practise
Rating: 1 out of 5
Visited: October 2022
i am sorry to say ,i feel the new system is rubbish i cant get online very easy if at all so then i still have to ring in and no appointments left 
whats the point in that.
GP surgery review: trescobeas-surgery
Title: Lovely people
Rating: 5 out of 5
Visited: September 2022
I have just used the Klinic system and found it very easy, much quicker than waiting in line on the phone. However I’ve never had a problem with hanging on the phone either. 
The receptionist’s are always very helpful and I had an appointment on the same day as my request.
GP surgery review: trescobeas-surgery
Title: I’ve never had a bad experience at Trescobeas, ever!
Rating: 5 out of 5
Visited: September 2022
Change is never comfortable but, is inevitable. Booking appointments on line has to be the way forward, for most people.
I booked on line @ 8.30am, a receptionist called me @ 9.30 am and I saw the doctor @ 10.30am. Picked up my prescription next door  @ 10.45am. I have nothing but praise for these hard working individuals.
GP surgery review: trescobeas-surgery
Title: Very poor accessibility,phone system impractical,frustrating
Rating: 2 out of 5
Visited: August 2022
Trying to get a prescription to treat a very uncomfortable bronchitis attack. Going around in circles, keep getting cut off when in the waiting list. So far this morning have had to listen to the same answer phone message, from 2 different drs, 7 times. Unable to speak to anyone. Too busy, so no messages being taken. 111 were helpful, said dr would ring me at 9. Didnt happen. Tried again, this time 111 said it would be a 3 hour slot starting at 9 am! Didnt happen! I have been with this surgery all my life, and have never felt less cared about.I hate to have to write this kind of review. The Drs themselves are wonderful, but the system is a brick wall!
GP surgery review: trescobeas-surgery
Title: Disgraceful
Rating: 1 out of 5
Visited: August 2022
Been trying to get seen now for over a week,after finally getting through was told you can now only book online,tried to explain that I don’t have internet access and was told to not be ridiculous everybody has!!
Why are we being treated like this,effectively everyone else in the country has to carry on with coronavirus,we have to go shopping take the kids to school,etc etc,but the surgery has decided to shut up shop,are you telling me that the same doctors and staff aren’t doing the same things we are, no doubt maskless as are we.
Please start treating your patients with care and dignity as was your pledge when you took up this profession.
GP surgery review: trescobeas-surgery
Title: Excellent
Rating: 4 out of 5
Visited: August 2022
I used the Klinic contact system for the first time: very good, allowed me to explain symptoms, background etc and to say what days of the week wouldn't suit me for an appointment.
The actual appointment was face to face, only three days later, on time, the doctor was thorough, polite, interested, engaged.  What more could anybody ask for?
GP surgery review: westover-surgery
Title: Extremely poor services
Rating: 1 out of 5
Visited: March 2023
Disappointing having to go to the GP to feel like there is genuinely no care over any issues. Time and time again for myself and my family we are made to feel like we are rushed in and out or not even properly cared too. You go to the GP for some reassurance and check ups to make sure you are okay as that’s the first place you go, having to ask multiple times to check more thoroughly or actually explain what it could be instead of reading what things “could” be from google.
GP surgery review: westover-surgery
Title: Very helpful and professional
Rating: 5 out of 5
Visited: August 2022
I signed on as a temporary resident and found the reception staff friendly and helpful, the doctor telephoned a short while after as promised and organised a prescription to be collected at the chemist of my choice. 
Knowing what the NHS staff have been through in the pandemic I think it’s out of order for anyone to complain about this surgery, patients should show respect  to the staff. To be polite does not cost anything. Thank you Westover surgery.
GP surgery review: westover-surgery
Title: Great sympathetic and understanding team
Rating: 5 out of 5
Visited: August 2022
Short notice appointment via phone with GP.
After which a face to face was arranged within the hour.
The interview / examination was precise and clear and the Dr was direct in what was to follow.
Every thing he agreed with me happened in an incredible small timescale and even the person text with results made me feel important and valued.
I struggle to reconcile with people who have bad experiences. All mine have been positive and the Dr and practice are really great.
I will not be changing that is for sure.
I know I cannot name an individual Dr but  my experience is they are all great
GP surgery review: helston-medical-centre
Title: Amazing Treatment
Rating: 5 out of 5
Visited: August 2023
I did at eConsult at 8am this morning, by 10.30 I had been seen by the Nurse Practitioner and a prescription for the appropriate treatment.  I have a long term health condition, and the care I receive is exemplary.  Many thanks to you all.
GP surgery review: helston-medical-centre
Title: What do doctors do all day
Rating: 1 out of 5
Visited: August 2023
Not been to doctors for 12 to 15 years tried to get to see one all I got was a phone call now can they tell what's wrong on a phone call will go to a and e now. Time to go back to before covid
GP surgery review: helston-medical-centre
Title: Just getting worse
Rating: 1 out of 5
Visited: August 2023
Really rude abrupt receptionists. I always am made to feel uncomfortable and stupid by the reception team who seem to know more about my medication than I do myself. doctors are really lovely, just the reception team are a let down. I have been debating swapping and I definitely will be now.
GP surgery review: helston-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: July 2023
Prompt response to e-consult with a phone appointment, followed up with a face to face appointment a few weeks later . Felt my concern was taken seriously and reassured if a further appointment was required it wasn’t an issue . GP practices are getting a lot of negative press , this practice has exceeded my expectations . Thank you
GP surgery review: helston-medical-centre
Title: Excellent in all respects
Rating: 5 out of 5
Visited: March 2023
I have nothing but praise for Helston Medical Centre, all the staff right across the board. We have been registered here since October 2022. In that time I have had a number of issues requiring attention, all of which have been dealt with in good time, with politeness and friendliness and understanding. The reception staff have always been friendly and helpful,  as have all the medical/clinical staff. Yes, there may be a telephone queue, but that's the same everywhere and I have never found it particularly troublesome, far better here than my previous location to be honest.
Receptionists have always been keen to help me get an appointment or whatever, and these were not life-threatening issues. I have had dealings with 5 of the practice doctors so far, 2 of them out of hours, always polite, friendly, understanding and helpful. 
One particular issue was obtaining help with referral for surgery at my previous location despite having moved. The Helston MC staff made sure that all happened very smoothly - very efficient and cooperative.
I find the online consultation system very useful. It's simple to use, you don't have to queue on the phone, and it's dealt with in 48 hours at the very most, often much sooner. It's worked really well for me.
I am so pleased to be registered with this great practice.
GP surgery review: helston-medical-centre
Title: Went above and beyond-thoroughly examined and cared for.
Rating: 5 out of 5
Visited: March 2023
The Nurse Practitioner that I saw today was outstanding, not only in the medical care she provided but also in her professionalism and manner.
My thorough consultation included the following;
- Blood pressure check
- Oxygen levels check
- Body temperature taken
- Checked neck glands
- Examined throat
- Listened to chest
- Gave me a drink of water for coughing fit
- Listened to my concerns 
- Personally took my prescription through to the pharmacy so I could sit in the warm waiting room rather than cue up in the cold
- Told me she will ring me in a couple of days to check on my progress.

Please pass on my sincerest thanks to this NP and incredible person - her work today really made a difference and was simply above and beyond!
GP surgery review: helston-medical-centre
Title: Terrible Practice
Rating: 1 out of 5
Visited: March 2023
Someone with chronic depression, reaching out for help from their GP and being told they will have a phone consultation (the phone consultation is not the problem), in 2 weeks! 
Not even sure I'll be here in 2 weeks! 

I hope that others in the future who need help get it.
GP surgery review: helston-medical-centre
Title: Rude and sarcastic receptionist
Rating: 1 out of 5
Visited: February 2023
I rang on 17th Feb 2023 at 14:08 to ask about my blood test results. The receptionist just said they were all okay. When I asked for more detail she was huffy and curt in her manner. She eventually, when I asked for specifics, quickly reeled off the results, when I asked her to explain what the Serum Ferritin stood for she just replied "I don't know, I'm not a doctor" in a really derogatory manner.  Why is it the case that when we (your customers) provide blood for said blood tests.... why should we be the ones to call up to chase the results?? The doctor should review blood tests and make a short call to explain the results - unless the customer has agreed that a call is not needed. I feel this is basic care and your receptionist made me feel that I was wasting her time, and would be wasting the doctors time. This is not how we should be treated or made to feel. (Not all your receptionists are rude, so please review calls and train those that are needing customer service training - You would like us to be polite to you, so please be polite to use).
GP surgery review: helston-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: January 2023
We moved to Helston at the end of last year and have had nothing but helpful and courteous service from Helston Medical Centre. In our experience they make every effort to call or see you if there is a problem and both the medical staff and receptionists are so friendly and helpful. A vast improvement on our previous practice.