janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: alpine-house-surgery
Title: Outstanding practice
Rating: 5 out of 5
Visited: April 2022
I moved to the area a few years ago and was expecting a my child, therefore I had to change my practice to alpine surgery and was the best move I ever made. 
I want to say a huge Thankyou to all of the team weather you helped me with my pregnancy, answered my phone calls when I needed you the most or dealing with my mental health, you all need a medal!
You see and deal with thousands of patients everyday with all kinds of needs,  you would probably have listened to repeated needs but you never shown inpatient to any of my problems, you never tried to shorten my calls like we were a number. 
In December 2020 I went through such a hard time in my life along with many others and this is when I needed the practice the most. I can’t describe how you all were with me other than you saved my life… you gave me purpose to live. I have never experienced such great care in all my life. 
I call up today with another concern and I was remembered after talking and listening to me. 
Everyone in that practice deserves an applause and a massive well done not to mention that this all went on through the Covid pandemic. 
P.s my son can not wait to get his next jabs done by the nurses just so he can have a sticker and a chocolate (ssshhhhhhhhhhh) it’s all about the little things in life :) 

I really hope on Monday morning you start the week by gathering together in your briefing or whatever your usual routine is and this review gets read out to you all. We all dread that Monday morning and negative thoughts so I hope this starts your day with a smile. You are noticed just like you noticed me :)
GP surgery review: alpine-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
Would like to thank  all the staff on reception for all their help and kindness ,always ready to help .Many thanks .
GP surgery review: alpine-house-surgery
Title: Impressive practice team
Rating: 5 out of 5
Visited: January 2022
I am consistently impressed by the access & treatment that I receive from the team at Alpine House. The whole of the surgery team behave in a helpful, professional, & personble manner.
GP surgery review: st-peter's-med-centre-(mansingh-&-mehra)
Title: Wonderful service
Rating: 5 out of 5
Visited: January 2024
Your Review:  My mother was seen by a doctor in the ENT  clinic last year and was told if she needed to come back and see him that all she had to do was ring and make an appointment. Well this week we had to ring , and to my surprise I got through straight away , the receptionist couldn’t have been more helpful and explained that she would see if doctor would see my mum that morning and she would ring us back Sure enough she arranged for us to see the doctor an hour later. The Doctor and his assistant were lovely with us and was able to help my mum there and then
With all the negative press the NHS has I just wanted to show our appreciation for the treatment my mum received, it couldn’t have been better. Thank you
GP surgery review: lakeside-healthcare-stamford
Title: Good service
Rating: 4 out of 5
Visited: November 2023
I was awake with troubling Symonds during the early hours.  At 3 am I was able to book an appointment for later that day.  Dr I saw listened to me examined me and issued the relevant medication.  What more could I ask for.  In this instance their system worked very well.
GP surgery review: lakeside-healthcare-stamford
Title: Inadequate appointment information
Rating: 2 out of 5
Visited: October 2023
I made appointments in person at Lakeside surgery Stamford in August 2023 for 3 vaccinations (pneumonia, shingles and flu). My first appointment for 2 jabs on the same date and time went smoothly, however the first flu vaccination appointment I could get was made for October 28th 2023 and the time I was given by the receptionist was 14:15 (I double checked this at the time and it was confirmed so I duly added it to my phone calendar. When I arrived for my appointment the doors to the surgery were locked, I knocked and rang the bell, there was a person inside the surgery in an office typing and they looked up at me but then ignored me despite me knocking and ringing again and again!
This behaviour does not promote good client service and neither does it demonstrate improvement since Lakeside’s last inspection! I’m not impressed!!
GP surgery review: lakeside-healthcare-stamford
Title: Actually got a face to face
Rating: 3 out of 5
Visited: October 2023
When I eventually got through on the phone, the receptionist was very polite and very helpful in changing my appointment to a face to face. I haven’t been to the Drs for a while, but did not recognise any of them - I wonder if they were locums. My Dr was pleasant but was constantly typing up notes during my appointment. He didn’t even look up from his screen to say goodbye!
GP surgery review: lakeside-healthcare-stamford
Title: So thorough
Rating: 5 out of 5
Visited: October 2023
I recently moved into the area and wanted to check on tests undertaken at my previous practice. The doctor not only updated me on the result but reviewed my medication, took time to understand my health history and phoned me up later to suggest we undertake some precautionary test. I was immensely impressed by his thoroughness.
GP surgery review: lakeside-healthcare-stamford
Title: Terrible Practice
Rating: 1 out of 5
Visited: October 2023
I was waiting for my appointment for 45 minutes, I sat in the waiting room and nobody acknowledged me or told me about delays. I saw the Doctor who spent ages typing everything down and I just sat there as if I was secondary. He prescribed a medication and I asked for him to print it, he said he couldn’t as nothing is printed. I said I was in pain and needed it but he said it would go to the pharmacy in 12 hours. I asked him to try to send elsewhere but he said he couldn’t sign it as he is a locum. I just couldn’t believe it but walked away with nothing. He asked me to call him in a week. This surgery is impossible to make an appointment let alone ring the same doctor back. He said he would make an appointment to call me but then said,”oh I can’t there are no appointments.” The next day at my pharmacy more than 20 hours later the pharmacy did not have my prescription for me. The whole experience is stressful, impersonal and unhelpful when you’re at your worse.
GP surgery review: lakeside-healthcare-stamford
Title: Covid and flu vaccine appreciation
Rating: 3 out of 5
Visited: October 2023
I popped in for my Covid and flu vaccine after being invited to book it by text message and Internet.
It was a good experience from the welcomers on the door to the two ladies that gave me the two vaccinations.
Thanks.
In my experience, I didn't really need to wait the 15 minutes after the jabs before I could drive. So instead of driving off, I left the car in the hospital car park while I walked off to do my chores. On the Saturday there was plenty of parking but in the week, this would have taken up a parking place.
GP surgery review: lakeside-healthcare-stamford
Title: Great experience
Rating: 5 out of 5
Visited: October 2023
My wife and myself arrived at lakeside stamford for our covid and flue jabs although we were 25 mins early no fuss was made it was very professional through out guided through by very nice people and all done in minutes thanks to all concerned carry on the good work
GP surgery review: lakeside-healthcare-stamford
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
We know that Lakeside has been through challenging times and has had unfavourable reports however this time they deserve five stars.  I contacted Lakeside for COVID/Flu vaccinations and was No 1 in the queue and was immediately transferred.  We were given appointments for the following day and the whole process was very smooth.  Please relay our excellent experience to the practice.
GP surgery review: lakeside-healthcare-stamford
Title: Efficient vaccination service
Rating: 5 out of 5
Visited: October 2023
Well organised and 2 vaccinations performed.  Took less than 10 minutes for my wife and myself.  Well done.
GP surgery review: lakeside-healthcare-stamford
Title: Efficient vaccines
Rating: 4 out of 5
Visited: October 2023
No queuing and staff were ready and pleasant. I received the flu and Covid vaccines within ten minutes of arriving at surgery.
GP surgery review: the-deepings-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: March 2023
Having had a telephone conversation with the Doctor I was called to the surgery for a F2F consultation. The care that I received was exemplary. The Doctor has a kind and caring manner and was very thorough in her examination. She put my mind at rest and was able to treat me with what was necessary. Would recommend The Deepings practice to anyone as the service that I got from all staff from the beginning to end was brilliant!
GP surgery review: the-deepings-practice
Title: Speedy service
Rating: 5 out of 5
Visited: March 2023
I had been on our hospital list for 3 months with no sign of a date. I needed a minor op to remove a suspected cancerous lesion from my left cheek. 
  I contacted my local GP practice who obtained a slot within their surgery. I saw  a plastic surgeon who works within their practice at intervals. 
  Amazingly one more  week and the growth was history plus the op was a complete success. 
 
  Well done the Deepings Surgery. !!
GP surgery review: the-deepings-practice
Title: Awful practice. Avoid at all costs.
Rating: 1 out of 5
Visited: March 2023
This surgery don't know their bottom from their elbow. Everyone is completely inept. Not possible to book appointments....they block you at every step. Obstacles in the way to get repeat prescriptions which have severe medical implications. Records are inaccurate. Reviews are nonsensical and they can't tell the difference between a cardiac and a diabetic review. Told I haven't had a heart attack when I've had 2...because notes are wrong. Doctors always leaving so had 4 changes to my doctor in 18 months. Absolutely appalling practice. Avoid at all costs.
GP surgery review: the-deepings-practice
Title: Great service
Rating: 4 out of 5
Visited: February 2023
Left my “Blood pressure “ tablets in France , messaged the practice the day I returned, and within hours they had re issued me my prescription, fast and efficient service very happy customer/ patient 😀👍
GP surgery review: the-deepings-practice
Title: Excellent Appointment
Rating: 5 out of 5
Visited: February 2023
My planned appointment was cancelled on the morning due to staff sickness,  but I received a call from one of the new GP Registrars shortly after to discuss my issue. He invited me into the Surgery later the same day. He was really good, listened to my thoughts and gave me all the information and prescriptions I needed. A really positive experience, thank you.
GP surgery review: the-deepings-practice
Title: Appalling
Rating: 1 out of 5
Visited: February 2023
I went into the surgery today to try and make an appointment to see a doctor.I was told that there were no appointments available. When I stated that it was not urgent and asked if I could make an appointment within the next few weeks I was told that appointments could no longer be prebooked  as they are not sure what rotation doctors are on. This is dreadful organisation and management - surely practices should be aware of schedules and rotations. I stated that I would come back at 8am the following morning whereby I was told that there would a queue and still no guarantee of getting an appointment. I was also told that I would only receive a telephone appointment if there were any left. As I have to work I’m not sure how many mornings I can queue or stay in a long telephone queue just to try and speak to a doctor. I had heard of the anger and frustration that this process had caused members of the Deepings community and now having experienced such a poorly managed and badly run system I can fully appreciate the major cause for concern many people in the community have. Having rarely been to the surgery in the past few years I am shocked and saddened that what used to such an outstanding practice is now barely operating and is so chaotic.
GP surgery review: the-deepings-practice
Title: Dreadful practice
Rating: 1 out of 5
Visited: February 2023
I get a text telling me to ring reception for a doctor's appointment only to be told - after a long wait - that there isn't one. Can I speak to a doctor on the phone? No - that counts as an appointment. The suggestion that I ring at 8am is also a non starter as I have tried that before. I actually have a GP who I have never seen.
GP surgery review: the-deepings-practice
Title: No response from GP after completing on line form
Rating: 1 out of 5
Visited: January 2023
I completed an on line form requesting medication advice because I’d been prescribed eye drops for glaucoma at the hospital. The drops were hurting my eyes and I asked if there was an alternative. 
I received a text from reception to say the form had been passed to a GP and that was the last I heard about it. I phoned a week later to see what was happening and was passed to the dispensary and they told me to phone the hospital. I wonder why I had to chase my first contact up and why I didn’t get a call back from the GP or anyone else.
GP surgery review: the-deepings-practice
Title: Do not recommend this practice
Rating: 1 out of 5
Visited: January 2023
How do you ever get an appointment at this practice, have been down twice at 8am and by the time I’ve been seen all appointments are gone by 8.10am! It really worries me when I see lots of elderly patients waiting before 8am to try and make an appointment and still can’t get one. Called a surgery in Bourne to see if I could transfer but apparently due to the mass exodus of patients from the Deepings they have now closed their books! God help anyone who is really I’ll!
GP surgery review: the-deepings-practice
Title: Impossible to get help from a doctor
Rating: 1 out of 5
Visited: January 2023
Despite repeated attempts to use the online econsultation since the start of the month, the site keeps telling me access is restricted until a date a few days in the future. 
Calling puts you in a queue, and whilst the call back service is useful its not very convenient when you are called back over an hour later - I appreciate you are busy but we have jobs and lives and need to get on as well
Both my wife and I have had an illness for over 2 weeks and neither of us have been able to get anything other than an awkward conversation with a receptionist who is clearly getting  used to people complaining until today
I'm being told to wait 2 weeks for a medication review, and the over 40 check that the surgery text me and asked me to arrange cannot be booked as there are none on the system
Since covid, this surgery has been terrible to deal with, unless its a service where the practice can make some money. I've been sent requests for asthma clinics, weightloss programmes and several other things, yet when I present with a still undiagnosed pain in the abdomen I just get passed back and fore over the phone until I give up and put up with the discomfort
GP surgery review: higham-ferrers-surgery
Title: Very professional the system worked well
Rating: 5 out of 5
Visited: September 2022
I went in twice, for the Covid booster & flu jab. It was well run, staff were very polite and the line moved quickly. It was a well run team, in my opinion
GP surgery review: higham-ferrers-surgery
Title: An ok practice
Rating: 4 out of 5
Visited: September 2022
Practice is ok, phone system needs updating as you keep getting cut off. Also need a better way to get a review rather than having to go through the rigmarole, of phoning first thing, and being told after getting cut off at least three times that they have no one free
Needs a brand new system and your staff need to be a bit better when talking to an older patient
GP surgery review: higham-ferrers-surgery
Title: Flu vaccine
Rating: 3 out of 5
Visited: September 2022
Had a message to invite me for a flu vaccine on the same day, no need to book just turn up. The surgery was very organised, no queues, went to reception booked in then through to get my vacation, very quick and efficient.
GP surgery review: higham-ferrers-surgery
Title: Exceeded expectations
Rating: 5 out of 5
Visited: September 2022
Very impressed with arrangements for our flu vaccinations - worked extremely well and everyone friendly and efficient.
GP surgery review: higham-ferrers-surgery
Title: Could be improved.
Rating: 3 out of 5
Visited: September 2022
Great service today, Covid injection done and flu jab given at the same visit. I feel very sorry for the receptionists who are constantly slated. They can only work within the parameters they are given and have to follow whatever it is the GP’s say. If there only 2 receptionists then there are only so many telephone calls they can answer and people in front of them to deal with. What I am unhappy with ( and other practices can manage this) is that it is not possible to make an appointment in advance. I start work at 7.45 am and cannot be on the telephone or in the queue, and most of the time I do not need an appointment immediately and would be happy to wait! I would like some response from the practice as to why this cannot be reinstated. I realise that people ‘forget’ their appointments and waste NHS time, but surely the GP’s waste time ringing people who do not answer ( because they had no idea what time to expect a call)
GP surgery review: higham-ferrers-surgery
Title: Superb
Rating: 5 out of 5
Visited: September 2022
Text message received today advising of walk in ‘fly vaccine’ clinic for over 50s
I arrived at 3.45pm - checked in by receptionist - told where to queue - called into room by nurse - vaccine administered and back out to car park by 3.47pm
Absolutely fantastic service / long it may continue 
Thankyou
GP surgery review: higham-ferrers-surgery
Title: Excellent experience
Rating: 5 out of 5
Visited: September 2022
Called in to walk-in flu jab clinic after receiving a notification text. No queuing, prompt processing by receptionist, straight through to nurse for my injection. Whole process took minutes, an excellent experience and service.
GP surgery review: higham-ferrers-surgery
Title: Efficient flu vaccination
Rating: 3 out of 5
Visited: September 2022
A text was sent out during the morning offering a walk-in influenza vaccination. Having turned up at the surgery, the process was quick and efficient and I was out in no time.
GP surgery review: higham-ferrers-surgery
Title: Very efficient with vaccinations
Rating: 3 out of 5
Visited: September 2022
I’ve had to resort to getting my partner to go to the surgery and queue as I can never get an appointment when I phone - my neighbour has the same issue - but when I do get an appointment the doctor is very helpful. It would be so much easier if they reinstated online booking.

They have been very efficient with the Covid vaccinations and did the flu one at the same time today, avoiding the need for another trip and time away from work.
GP surgery review: higham-ferrers-surgery
Title: Well organised!
Rating: 4 out of 5
Visited: September 2022
I had Covid booster yesterday (22/9) and flu jab today. Both were very well organised and quick. Very happy with service. 
Both for over 50s
GP surgery review: weavers-medical
Title: Understading
Rating: 5 out of 5
Visited: May 2022
Not sure what to expect as it was my first time at this practice. From the receptionist to the nurses on duty, each one was friendly and well accomplished in their tasks. Information was easy to understand.thankyou.
GP surgery review: weavers-medical
Title: Confident and trusting
Rating: 5 out of 5
Visited: February 2022
Positive experience at Weavers Medical. The doctor was genuinely caring, trusting and empathetic. I felt very confident in him and he was very thorough in his consultation and follow up plan making me feel listened to and reassured. This doctor was understanding, patient and I feel very lucky to have had him as my Doctor today.
GP surgery review: lakeside-healthcare
Title: Great GP
Rating: 5 out of 5
Visited: November 2022
I found this GP to be caring, concerned, and made me feel valued . The decisions made were all in my best interest and I was grateful for all the support given
GP surgery review: lakeside-healthcare
Title: Good communication
Rating: 4 out of 5
Visited: November 2022
The Dr who has been looking after me recently has went above and beyond sorting me out still trying to get stable but with this Dr's  help I'm confident I will get there. High blood pressure. He has called a few times checking up on medication and reading regular. Thank you.
GP surgery review: lakeside-healthcare
Title: Excellent service
Rating: 4 out of 5
Visited: November 2022
A doctor reviewed my routine blood tests, identified several health issues and rang me. During our conversation he referred me to specialist teams and followed up with a phone call to me the following week confirming actions and outcomes. Excellent service provided.
GP surgery review: lakeside-healthcare
Title: Brilliant Doctor
Rating: 4 out of 5
Visited: November 2022
I felt they really took the time to listen to my symptoms and were very thorough with their assessment and the follow up tests they have arranged for me.
GP surgery review: lakeside-healthcare
Title: Great service and info from doctor
Rating: 5 out of 5
Visited: November 2022
Did take 2 weeks to get appointment but overall 6 weeks due to not knowing doctors can make appointments via a call consolation, was treated brilliantly by the doctor he gave great and informative information and has referred me but insisted that I follow up if what he says doesn't happen, I would like to see the old pre covid way of being able to book in to see a GP please
GP surgery review: lakeside-healthcare
Title: Professional service
Rating: 5 out of 5
Visited: November 2022
I had time & the GP listened to me & arranged  sympathetic & appropriate management. Much appreciated.
GP surgery review: lakeside-healthcare
Title: Appointments
Rating: 1 out of 5
Visited: November 2022
Called to the practice at 7.59am and was already in the queue of more than 60s. How is that possible? Finally got through and no appointments left, asked for next day or even next face-to-face appointments, the receptionist said no face-to-face appointments left. If your symptoms get worsen, go to see urgent care. We've been there 4 times, and they all say to see GP for a treatment plan. To get GP appointment is something impossible, the receptionist tried to play like she can't hear me, or couldn't find the patient in the system. After multiple tries the receptionist offered only telephone appointment saying no any face-to -face appointments available. Telephone appointment has not been accepted, and I insisted to look for first face-to-face appointment, which was found later on same week. It's very frustrating the receptionist make a decision if you need to see a doctor or not, knowing your symptoms better than yourself. She was talking to me unprofessional, and completely not acceptable and trying to hide the appointments.
GP surgery review: lakeside-healthcare
Title: A very good practice
Rating: 4 out of 5
Visited: November 2022
I had my annual prescription review at the Forrestgate practice and it was a very good experience. I was seen quickly and the Doctor was very helpful. I felt I wasn’t rushed and he answered my questions.
GP surgery review: lakeside-healthcare
Title: Great Practice
Rating: 5 out of 5
Visited: November 2022
I've found Lakeside to be great. My husband arranged for a phone appointment as his surgery wound wasn't as good as it should be. He was asked to send a picture of it, which he did and received a phone call literally 5 minutes later, answered a few questions and was prescribed antibiotics there and then. A prescription was sent straight to a chemist and he had the tablets in his hands within an hour. Much easier than having a face to face appointment and it meant more people could be seen who needed to be. We found it very efficient.