janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: springfield-surgery
Title: Springfield Surgery
Rating: 5 out of 5
Visited: February 2023
I have always admired the skill and effectiveness of the Practice. I think that they offer an outstanding level of care...I would rank them 6 out of 5 on a 0 -5 Likert scale !
GP surgery review: springfield-surgery
Title: Very responsive
Rating: 4 out of 5
Visited: August 2022
Thankyou so much for getting back to me about the information I had asked for. Very prompt and thorough response. So efficent and helpful.
GP surgery review: towcester-medical-centre
Title: Logging In.
Rating: 5 out of 5
Visited: March 2023
I have been using a computor at work and in private for over 30 years. I thought registration would be simple. When trying to register it was amazing how complicated and user unfriendly it is. There were questions about passphrase, ocd or practice id, account id or access id, registration letter and nhs login what on earth is going on? Not everyone works for nhs, why the jargon, how do you expect me to know about these without login on? I need some help logging on but the help is only available after I have logged on. There is no way of contacting a person to ask a simple question. As an example, I would like to have access to your services to book to see a doctor as it takes so long now to get an appiontment one might forget the date. I have been asked by a doctor to make an appiontment and when I phone to make one there arn't any slots, try phoning again at a later date. So I was told to wait until later and when I phoned later there were no slots, try again later. I am going to play the old person card. I am an old man of 67 who has just lost his wife and Son. I am not well and have very high blood pressure, I also have most of the symtoms of  pancreatitis and the recomendation from the web is to see your doctor right away. But how can I if I cannot get an appointment to see a doctor at all. Someone responsible should be ashamed of the processes we have now as they are dangerous and self serving. And just for good measure this review page has refused to accept my post as there are capital letters in it, so I have re-written it. Thank you sharing a morning in hell.
GP surgery review: towcester-medical-centre
Title: Fabulous response to suggestion
Rating: 5 out of 5
Visited: January 2023
Recently I noticed a fellow patient with mobility issues struggling to get out of a chair. I wrote a quick note suggesting that a couple of higher chairs with good arms to be placed in the waiting room would be helpful. I was thrilled when, less than a month later, I received a call telling me they have put two chairs in the waiting room to meet this need. Thank you for this prompt and kind response to my suggestion. Great service as always!
GP surgery review: abbey-house-medical-practice
Title: Unprofessional
Rating: 1 out of 5
Visited: October 2023
Used their on line messaging service and hand delivered letters to the Practice Manager.  All totally ignored without any response whatsoever.  I’d suggest you employ the services of a medium to contact this dysfunctional practice.
GP surgery review: abbey-house-medical-practice
Title: Lovely nurse
Rating: 5 out of 5
Visited: August 2023
We spoke to a nurse recently as we had left our travel vaccinations rather late and this particular nurse went above and beyond to help us.  There are six of us in our family so the vaccinations would have been extremely expensive at a pharmacy so thank you for the lovely nurse who has managed to fit us in and helped us get our vaccinations for peace of mind during our upcoming visit to Thailand. My anxiety is now a little less knowing we have been able to have the vaccinations.
GP surgery review: abbey-house-medical-practice
Title: Age 76 with copd and can not see a doctor
Rating: 1 out of 5
Visited: September 2022
Shocking treatment . My my is age 76 with COPD, she has a chest infection and can not get a face to face appointment . Rang at 8.15 this morning , now 7.15 and no call back. Already very weak as lost over 1 stone in weight , yet they tell me she is on the urgent list. I dread to see how long a bone urgent appointment would take . I really think that they need to sort this out. Debra Williams.
GP surgery review: abbey-house-medical-practice
Title: Receptionist rudeness
Rating: 1 out of 5
Visited: September 2022
The way my husband, who is recovering from a recent unexpected heart attack, was spoken to by the receptionist at Monksfield surgery on 15th September was disgraceful. He had a query about his medication that could have been sorted out quickly. Her attitude was uncaring, abrupt and dismissive - to the point of being rude and caused unnecessary stress to an already very stressful situation. The problem has not been solved as to date no response has been received to emails sent the same afternoon. My husband is worried and needs to have his medication queries sorted out quickly.
GP surgery review: abbey-house-medical-practice
Title: Very poor service
Rating: 1 out of 5
Visited: August 2022
Extremely difficult to get a face to face appointment even when obviously necessary and urgent- required to have telephone appointment first but not given a time window . If phone call from Dr missed this has caused a significant  problem.
GP surgery review: abbey-house-medical-practice
Title: Double standards
Rating: 3 out of 5
Visited: February 2022
I work in a stressful job and for the first time I missed an appointment due to being in a meeting and not seeing the reminder. I realised 15 minutes later and called the practice. Having waited another five minutes I eventually spoke to someone who told me I'd been marked as 'did not attend'. I made another appointment but despite my apology I was still made to feel humiliated by being told "please make sure you attend this one".

It is worth pointing out that my last few visits to this surgery have resulted in delays of between 20 minutes and 45 minutes beyond the scheduled appointment time without any apology. And scheduled phone calls can be any time within a 4 hour window, which makes it very difficult to remain available. While I am aware doctors are under a high workload, there's a real double standard here - if you're asking people to accept that they may have to sit and wait way beyond their appointment time, then you should also cut them a bit of slack (as responsible adults) if they miss an appointment once in a blue moon.

I appreciate the stress that the healthcare system is under, but treating people like idiots while expecting them to be patient and understanding is not the way to gain sympathy and respect.
GP surgery review: danetre-medical-practice
Title: Always great service
Rating: 5 out of 5
Visited: June 2023
I have used Danetre for many years and think it’s a great practice. Never had a problem getting an appointment, doctors and nurses are all wonderful and work under incredible pressure and expectations of the NHS/government.
I alway find that if you treat people with kindness and respect you get the same back. I have never had an issue with any member of staff there. I smile at them they smile back. I speak nicely to them they speak nicely back. 
I always recommend Danetre if anyone is asking for a practice.
GP surgery review: danetre-medical-practice
Title: Terrible booking system
Rating: 3 out of 5
Visited: May 2023
The practice now uses Anima, which is an online booking/triage system. It's very long winded and complicated. I agree the old system of phoning at 8am and trying to get an appointment didn't work, but this is just the same. You still have to do it at 8am otherwise all the 'appointment requests' are closed!
GP surgery review: danetre-medical-practice
Title: Rude receptionists
Rating: 1 out of 5
Visited: April 2023
Took my daughter over an hour to get through,  and receptionist spoke to her like she was wasting her time.   Tried the new system, can only book covid jab or bloods, disgusting service !!!!
GP surgery review: danetre-medical-practice
Title: Very disappointed
Rating: 3 out of 5
Visited: November 2022
I was invited to have a covid vaccine through a text message because I am high risk, I booked a appointment 2 weeks before appointment, when arriving for appointment was told that I'm not eligible, very disappointed.  Why did I get message in first place and be able to book appointment, feeling very annoyed.
GP surgery review: harborough-field-surgery
Title: Repeated mistakes on prescriptions.
Rating: 2 out of 5
Visited: November 2023
I have had several mistakes made on both prescriptions and repeat prescriptions over the last year. 
  As an asthmatic I have to attend an annual clinic which is absolutely fine, but the method of informing me was changed from a written note to a text message without telling me so I missed it and my repeat prescription was cancelled. An appointment was made and it was reinstated. Annoying but it was ok. I had another text message last week saying my review was overdue and that I needed to make an appointment. I phoned to say I’d already had it, they agreed and told me to ignore it, they also said my repeat prescription would not be cancelled. I went in today to collect my medication…….. to find my repeat prescription had been cancelled.
   Also since one of my inhalers has been taken off of repeat I have to write it on the bottom of my repeat slip when it’s needed, this has been missed on several occasions.
GP surgery review: harborough-field-surgery
Title: Outstanding medical care
Rating: 5 out of 5
Visited: June 2023
I am not actually registered at this surgery, as I live in Bedfordshire but my parents are. My Dad has leg ulcers on both legs which need dressing in compression bandaging 3 times a week. The nurses are so caring about his physical health and also his overall well-being, given the treatment he undergoes. They go out of their way to attend to his needs. He never feels rushed and they always listen to his concerns. We are all very grateful that they joined this practice when they moved to Rushden 6 months ago. The ulcers have improved considerably as a result of the consistently high standard of care. Thank you Harborough Field.
GP surgery review: harborough-field-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Good surgery with friendly staff. Yes can be difficult getting an appointment but that's the same in every surgery nationwide. Recently saw nurse for spirometry and she was extremely patient and so caring and friendly!
GP surgery review: harborough-field-surgery
Title: Recent experience
Rating: 4 out of 5
Visited: November 2022
In the past I have been like a lot of people complaining about Getty appointment however I recently had to go to surgery very unwell, I knew phoning would be a waste of time, as soon as receptionist realised how poorly I was got me a wheelchair and straight into Dct
 Of course it may be a one off but I can't thank all the staff enough
GP surgery review: harborough-field-surgery
Title: Non empathetic staff
Rating: 1 out of 5
Visited: May 2022
The staff are rude and showed no empathy, telling me that I would have to wait 3days for my prescription after their mistake. I'am epileptic and without medication I cannot function properly.
GP surgery review: harborough-field-surgery
Title: Inclusive experience
Rating: 4 out of 5
Visited: January 2022
I attended my appointment on 11/01/22 at 1040am and saw 2 nurse practitioners (one was observing) in relation to my asthma. It was a refreshing experience whereby my views were taken on board and I felt included in the decision making around my treatment. I left feeling listened to and not judged. There are Drs who should shadow nurses at your surgery, so excellent practice could be observed and embedded if and where needed. Adam
GP surgery review: higham-ferrers-surgery
Title: Telephone number?  This is a nasty joke.
Rating: 1 out of 5
Visited: December 2023
That sympathetic response you (sometimes) get when you respond like this !!.  The joke is that the telephone number you are given is the same one as the one you try for appointments.  Sure, sure, you are answered eventually   ....  do try this if you like being told no one is available.
GP surgery review: higham-ferrers-surgery
Title: Left wanting
Rating: 2 out of 5
Visited: December 2023
I used the new Anima to get an appointment. I got one the next day (Tuesday)at the Hub at Harbour Fields.   Excellent service.  Was told I need to have an urgent chest Xray.  Was told if I hadn't heard from the Higham Ferrers surgery in 2 days, chase them up.    After two days I went to the H F Surgery and they found the referral request on my file but nobody had acted on it.     I went back the next day only to find that still nobody had taken any action.   The receptionist said she would take it up to Admin and I would get a call from a doctor.      True to her word, a doctor phoned me within the hour.   She told me to provide a sputum sample and that she had contacted the xray department for them to contact me.     I provided the sample straight away and waited for the call from Xray department.    Now, this was a Friday and I heard nothing so everything(being urgent) will have to wait until Monday.     We are now one week in.    I contacted the Xray department and they said that they had tried to contact me on Friday but were unable so to do.   I didn't have a missed call on my phone.      The Xray department then told me that they had sent out a letter giving me an appointment in 19 days.  I said that this was urgent to which the reply was that is the normal waiting time for urgent.    I was then asked if I would like to have an earlier appointment for which I said yes please.    I could go in that day.  At what time I enquired.   Anytime apart from lunch time.     I went straight away and found the only people there were the receptionist and radiographer .
This is an absolute joke.   If they had tried to contact me, I would have known.     It appears there are sections of the N H S are doing the least they can and don't have any thought for the patients
GP surgery review: higham-ferrers-surgery
Title: Absolutely Hopeless
Rating: 1 out of 5
Visited: October 2023
I have been trying to get treatment for a badly swollen left leg since July 2023.  I am still in severe pain, I keep telling these people this, but nobody seems to care.  They should be closed and reopened with people who are actually prepared to listen to peoples' problems.  Avoid them absolutely hopeless.
GP surgery review: higham-ferrers-surgery
Title: Two rings
Rating: 1 out of 5
Visited: August 2023
Have infected  insect bite behind ear ,made an appointment, got call from drs 2 rings and cut off, rang drs straight back  got to make another  appointment 8am tomorrow  start all over again ,or  go to corby no car and full time carer for wife not easy ,have not seen a Dr  face to face for years ,even though they changed my medication  and stopped my anxiety  and depression  tablets ,question when was the last anybody see a Dr at this surgery,
GP surgery review: higham-ferrers-surgery
Title: Mainly Incompident
Rating: 1 out of 5
Visited: July 2023
I know there are a lot of stories about surgery only offering same daya appointments but last time did get an appointment which is almost impossible, ring back tomorrow all appointments taken, did finally get an appointment and seems to be have a blood test, then you have to chase them for the results only to be told no appointments ring back tomorrow when all you want to know is the results they asked you to have tested,they have now closed down the online form to contact them and ring the number which is the same number you can't get through to, my wife often phones and it will be 1-2 hours on hold only to be told no appointments ring back tomorrow, even if you walk into the surgery you get the same, you rarely get to see the same GP and get a different story from each, ask about the previous appointment and seems nobody has put any notes on the system so each time have to start from scratch, and typically if they don't know go for a blood test, I think just to get rid of you, we are in the process of moving GP for my wife and son, even then the receptionist at the new proposed GP asked where moving from and she said oooh I understand not a good experience is it
GP surgery review: higham-ferrers-surgery
Title: Credit where it due.
Rating: 3 out of 5
Visited: June 2023
Called in surgery Monday morning at 0835, and asked if any appointments still available. Receptionist said yes and what was my problem. I told her and she said would a ten past four appointment be OK, to see an actual doctor at the surgery. Must admit I was a bit taken aback after my previous "excursions". All went well and got referral. This is how surgery should run and let's hope this continues.
GP surgery review: higham-ferrers-surgery
Title: no duty of care shown
Rating: 3 out of 5
Visited: April 2023
Due to a knee injury i have had to have an x ray , which was done on 12/4/2023.  The hospital said the Doctor would contact me will the results. As i had heard nothing by the 20/04/2023 i rang the surgury and was number one in the queue . I hung on for 35 minutes but did ni get through. So  iwent into the surgury on the 21/4/2023 to see if the results had come back . I was advised by yhe receptionist that they had and i had to be referred to a DR. I  was advised to ring at 8.00 monday morning which as you aware it is impossible to get through . I would have thought that if i needed refering to a Dr as i assume i may have a problem then you would have contacted me to discuss ,but unfortunalty i was told you dont do this .
GP surgery review: higham-ferrers-surgery
Title: Totally unacceptable
Rating: 1 out of 5
Visited: April 2023
Dispite having a fairly serious Blood problem along with a terrible Skin issue, I have only managed to see a doctor once, phone system and trying to book a face to face or even A telephone cll back form a doctor is impossible. I have queued up at 8am with other people outside the surgery trying to get a face to face with a doctor onlt to be told no appointments left today, i even witnessed ayoung frmale being turned away who's Inhaler had run out and was coughing and clealrey in distress only to be told sorry no more appointments left for today. Every single person on these queues say exactly the same, that this surgery seems to have it's own rules which do not seem to include the patients. Should be shutdown and reoened with people that actually care and who are sympathetic and wantto serve the local community. Absolute farce the NHS really need to look into what is going on with this surgery, or close it and stop wasting good money on a totally in humanie and cold place.
GP surgery review: higham-ferrers-surgery
Title: Do Not Register With This Practice
Rating: 1 out of 5
Visited: March 2023
I got sick at Christmas just a regular cold, but after 2 months the coughing kept getting worse not better. Tried everything over the counter, nothing helped. Call the surgery, told no appointments, call back tomorrow at 8am. Call back at 8am, sit on hold for 2 hours, they finally answer, no appointments. Can’t make an appointment for tomorrow, or next week, or next month, only same day. I go in the next Monday, I am 3rd person in line. Receptionist comes out when they open, tells everyone there is a computer problem, so go home and they will call. I wait all day, no call. I have to miss work to wait, since I am not allowed phone calls at work. Go in the next day, first person in line, in line from 7am. They open, no appointments, how the heck is that possible when they only do same day appointments. Finally told I can see the nurse. I figure sure. Nurse sees me and misdiagnoses what I have, because she wouldn’t listen to what I was telling her. Ended up in A&E a week later. I have been registered with this surgery for 6 years and have never been seen by the doctor. I’m beginning to doubt he exists. Fair warning once you register here no other surgery in the area will let you register regardless of the what the NHS website says.
GP surgery review: higham-ferrers-surgery
Title: Very very poor
Rating: 1 out of 5
Visited: March 2023
Cnt fault the receptionist. 
But pity I cnt say the same for the doctors 
had cause to ask for a repeat prescription for pain relief. Only to be told I did not need them .trying to work out how this doctor can make this assumption. having never ever met me .maybe he's a mind reader .and he knows the amount of pain iam in. Who knows. 
Very very disappointed. 
Wish I had not registered at this practice. 

As I said reception staff and nurses are absolutely brilliant. Xx
GP surgery review: marshalls-road-surgery
Title: Super Surgery!
Rating: 5 out of 5
Visited: January 2024
I’ve been at this surgery for a while now and have needed it more than ever recently. The receptionists, nurses and not forgetting the doctor, are all very caring, considerate and professional. It is also a small surgery so there is mire of a personal feel to the surgery. If you’re new to the area or looking at changing your doctor, you do have a choice, choose Marshalls Road Surgery.
GP surgery review: marshalls-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Great service from GP and all staff, seen on the day. Very helpful and kind.  Warm and welcoming atmosphere. Thankyou
GP surgery review: marshalls-road-surgery
Title: Worst pratice
Rating: 1 out of 5
Visited: August 2023
I told them that i have to do blood test bcoz i m getting body pain for continous 3 weeks lady told me to that doc will contact you for that but still i m waiting for doctors call
GP surgery review: marshalls-road-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: August 2023
Being new to the area and deciding to choose Marshall’s Rd surgery over the other option in town which didn’t have great reviews, I couldn’t be more happier with the service I’ve received already as a new patient. Within a week of joining I’d been sent for blood tests and a small problem was detected, the doctor called next day to discuss the results and a follow up test was scheduled. 
Everyone at the surgery is very friendly & the reception staff are amazing and very helpful. This is a breath of fresh air compared to my last surgery before I moved here.
GP surgery review: marshalls-road-surgery
Title: Great Practice Nurse
Rating: 4 out of 5
Visited: June 2023
I recently had an appointment with the practice nurse at Marshals Road Surgery, Raunds. I was feeling quite apprehensive and nervous however she was so kind and supportive which helped put me at ease. I really appreciated her caring nature and feel confident in talking to her with any concerns.
GP surgery review: marshalls-road-surgery
Title: Amazing care
Rating: 5 out of 5
Visited: November 2022
Reception staff are so helpful always going above and beyond,never making you feel you shouldnt call the doctors. The doctor is very keen to get to the root cause and offers amazing support and care. I'm so grateful to be a patient at this practice. With all the back log of work due to covid and other changes I feel thee doctor and staff at this practice doesn't put that upon your stress or worries. Nor do they let it effect your vist.100%  one happy patient!
GP surgery review: marshalls-road-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: November 2022
Extremely friendly & professional practice, never an issue to be able to arrange an appointment with the doctor with very little wait times. Feel very lucky to have such an accessible GP  supported with friendly & approachable nurse & receptionists. Lovely & reassuring to have the continuity of seeing the same people.