janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-gardens-surgery
Title: Avoid
Rating: 1 out of 5
Visited: May 2023
I usually get an annual diabetes eye check each year as I have diabetes. I hadn't received an appointment for this year. I phoned the service provider up. They booked an appointment for me. I asked why I didn't get the automatic referral as in previous years and they explained that that was down to this GP surgery who must have cancelled the automatic referral. I would ask why they would do that but it is typical of how they work.
GP surgery review: the-gardens-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: March 2023
Definitely do not recommend this practice. Reception are rude and unhelpful. They lack empathy and they seem to act like they are the gateway to the doctors.
GP surgery review: the-gardens-surgery
Title: Inaccessible doctors
Rating: 2 out of 5
Visited: February 2023
I had reason to seek medical attention three times recently.  The earliest telephone/online appointments available at this surgery are 12 to 14 days in advance.  If the matter is "urgent", then one is advised to ring at 8am the following day.  I did this and waited over 20 minutes online without success. I went into the surgery to ask advice and was told politely by a receptionist to ask a local pharmacist who would "give me something" for the problem.  I duly followed the advice.  However, the pharmacist said antibiotics were needed and referred me back to the doctor.  I asked to speak to the practice manager on all three occasions and was told she was unavailable.  I am sure staff are doing their best but this practice no longer seems to be coping with demand or listening to its patients' voices, particularly those who have neither a computer nor an expensive mobile phone.  
I note there is a "thumbs up" symbol on the practice website to click to indicate one's visit was a positive experience.  Understandably perhaps, there is no "thumbs down" option.
GP surgery review: the-gardens-surgery
Title: Good Practice
Rating: 4 out of 5
Visited: February 2023
When I have called at the reception always staff have been friendly.  My mum suffers from Alzheimers and the surgery has always been there for us.  We could not ask for a better surgery.
GP surgery review: the-gardens-surgery
Title: Impossible to see a doctor
Rating: 1 out of 5
Visited: August 2022
Doctors appointments are heavily policed by the reception team, who you speak to will dictate if you can secure a doctors appointment in the near future. If your situation is not deemed ‘urgent’ by the reception team the wait for a telephone appointment is 2 weeks. I’ve never seen a doctor in person at the surgery despite being a patient for 18 months.

There is a push to interact with the doctors via the app and E consult forms which pretty much eliminates any follow up interaction/conversation with the doctor.
GP surgery review: the-gardens-surgery
Title: Awful receptionists
Rating: 1 out of 5
Visited: May 2022
The receptionists there can make you feel crazy and like there is no hope. They are rude and not helpful. They have messed up with my repeated prescribed medication twice and a s result I didn't have my pills for days. When I called them one lady said with a blaze tone, but you have them now right? And she suggested that I call the pharmacy and not the gp so the problem will be the pharmacy's. Also, I needed an urgent appointment lots of times, very often the case is that they cancel it and you ave to wait for weeks until someone calls you. A disgrace.
GP surgery review: the-gardens-surgery
Title: Highly recommended
Rating: 5 out of 5
Visited: March 2022
Efficient care delivered with kindness - it's easy to contact the practice and to book appointments. My GP has gone above and beyond in my care, with the support of a well-organised admin team.
GP surgery review: the-gardens-surgery
Title: Fast, efficient and friendly.
Rating: 5 out of 5
Visited: February 2022
I needed a consultation for a problem which had a sudden onset. I ‘phoned the surgery and the call was answered immediately. I asked for a telephone consultation and this was arranged and within half an hour, I had spoken to the doctor and resolved the issue. The call was friendly, cheerful and professional; exactly what I would expect from a good surgery. 
I am very happy to commend this practice most highly
GP surgery review: the-lister-practice
Title: Terrible
Rating: 2 out of 5
Visited: March 2023
It is impossible to get an appointment online and even harder to get one face-to-face. They won’t allow in advance appointments with my preferred doctor, this has caused me a lot of stress seeing a new doctor every time. Many of the reception staff are rude and unhelpful. To be honest, I’ve never not had a chaotic experience with this GP and I dread having to contact them for anything.
GP surgery review: the-lister-practice
Title: Poor communication
Rating: 2 out of 5
Visited: January 2023
No one answering the phones for +35 mins. Slow response to Dr. iQ app request. Can't book an appointment via either, and no available appointments for 2 / 3 weeks when visiting in person. Frustrating.
GP surgery review: the-lister-practice
Title: Good practice.
Rating: 5 out of 5
Visited: September 2022
All the staff their good and very kind they w listen to you anything you call them they are really good.
GP surgery review: the-lister-practice
Title: Greatest practice
Rating: 5 out of 5
Visited: July 2022
Phoned regarding my b12injection and receptionist looked up when last one was taken and made a appointment with nurse next day as it was due to be done excellent job
GP surgery review: the-lister-practice
Title: Terrible appointment booking process
Rating: 2 out of 5
Visited: May 2022
The surgery only offers telephone consultations with very broad time ranges (e.g. 9am-12pm on a set date) rather than a specific time. As someone with a job which involves meetings which are difficult to reschedule I can not guarantee my availability for an entire morning on any day of the week. This approach to booking appointments is the opposite of patient centred and increases the likelihood of people missing appointments (and therefore wasting GPs' time).

In addition, the practice now uses the 'Dr IQ' app for booking consultations. However, the Dr IQ app is poorly designed, insisting on funnelling users down set paths around certain conditions. If your condition does not fit into one of those categories you are forced to answer a long series of (mostly irrelevant) questions before being able to actually say what you want an appointment for. When you get a response from the practice there is no way to respond to it. For example, I received a response to a request telling me an appointment had been booked for me in a week's time, with a potential time slot of 9am-12pm without being asked if I was available then (which I am not). In order to rectify this I had to call the practice up (spending a long time waiting for an answer). If the practice insists on using Dr IQ it needs to improve the app significantly so that, at a minimum, users can indicate when they are/aren't available so that appointments at times they cannot make aren't booked in without their knowledge.
GP surgery review: the-lister-practice
Title: rude and obstructive
Rating: 1 out of 5
Visited: February 2022
on repeated visits and 8am calls to this surgery it has been impossible to book an appointment — guess that’s not uncommon and maybe not such a big deal for me as I guess I’m healthy. what is uncommon is the staggeringly rude, obstructive team who deal with patients before they see medical staff. no matter how friendly I try to be, am always greeted with a withering ‘what do you want’ look and general unhelpfulness — for example, having to ask for all information, it’s never volunteered (what if you are the sort of person who doesn’t like to ask?). I also witness other patients in clear distress or pain being handled with similar contempt — how many of these end up in a&e because they can’t see their gp? this is not a volunteer service, it’s paid for through everyone’s taxes, so I don’t understand why patients should be treated as if they should apologise for wanting help. someone needs to do something about this
GP surgery review: the-lister-practice
Title: long waits, rude staff
Rating: 2 out of 5
Visited: January 2022
when calling the reception, I have waited up to 90 minutes for any answer without success - and regularly after 15 minutes of waiting I give up. 
relies on the DR-IQ app which is fine, but the online consultations mean that after a request is put through they can phone at any point in the day and just expect you to work your answer - they call once (reception says they will try again but this is a lie) and if you don't answer you are considered to be noncompliant and wasting their time. 
actively damaging to patients who should find the surgery a safe space to discuss key health issues
GP surgery review: the-lister-primary-care-centre
Title: Great practice reception team
Rating: 5 out of 5
Visited: March 2023
The practice reception team are always very helpful and considerate. On this occasion, they went above and beyond to help with resolving some missing medication for my elderly mother, incorrectly dispensed by a local chemist. The error was not the fault of the surgery, but they still went out of their way to help with sorting it out. Always very grateful for their compassionate help.
GP surgery review: the-lister-primary-care-centre
Title: Great Receptionist
Rating: 5 out of 5
Visited: February 2023
The receptionist  are very good they are dealing with angry patients everyday with an near to impossible system but are still able to be good to us. Their patience is amazing. I appreciate and repeat you guys. I'm patient at Dr Aru. And I love the practice manager.
GP surgery review: the-lordship-lane-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: September 2023
I would not hesitate to recommend this practice- friendly and competent staff from the get go at reception,  right through to considerate and excellent doctors and nurses. They always go the extra mile to help and never make you feel what you need is too little or too much. 

Thank you for all your hard work and support!
GP surgery review: the-lordship-lane-surgery
Title: Absolutely poorly!!!!
Rating: 1 out of 5
Visited: April 2023
Absolutely no interest in helping patients… terrible service, absolutely poorly reception desk service, always waiting for what it should be done next day, it takes them years to sort out a problem! It should be closed down!!!!
GP surgery review: the-nunhead-surgery
Title: Fantastic practice!
Rating: 5 out of 5
Visited: October 2023
Extremely helpful receptionists, all so polite, courteous, friendly and so efficient, I've seen a Dr and nurse and they were exactly the same! Overall a brilliant practice, highly recommended
GP surgery review: the-nunhead-surgery
Title: friendly and efficient practice
Rating: 5 out of 5
Visited: June 2022
I booked a telephone consultation with a GP and was offered a time slot 3 working days later for a non urgent issue. The GP rang me when expected and was friendly and efficient, referring me by the end of our conversation for the investigation I needed at the hospital. I was reassured that I could contact them again in the interim should I have any concerns.
I have always had a very good level of care from this surgery and it's great to see that, despite the pressures GPs are under, this is still the case.
GP surgery review: the-nunhead-surgery
Title: Great experience
Rating: 5 out of 5
Visited: April 2022
I have had two appointements in the last month with two different GPs, who were both extremely thorough, as well as very kind and helpful, they explained everything thoroughly, and provided great guidance and reassurance, I am very happy about my experience at the surgery, from the reception staff to the GPs it has been great so far.
GP surgery review: the-three-zero-six-medical-centre
Title: Great service and communication
Rating: 5 out of 5
Visited: May 2023
I recently registered at the Practice and had great support from the reception staff in doing so. They were friendly, patient and very thorough - making sure I got booked in for a health MOT. I thought this was a great service given the NHS resources are stretched and I am genuinely fit and well. It gave me confidence in the professionalism and culture in the Practice. 
In addition, I required travel vaccines, so booked in with the nurse promptly. The nurse was fantastic! She made a lot of time to talk me through the risks with where I was travelling to, what vaccines and medicines she recommended and also what medicines would not be necessary. She was attentive, personable and left me feeling confident in my experience. I wish I could name her here so she could get the praise - so I will write to the surgery to let them know too! I'm grateful and relieved to have such a wonderful surgery in my neighbourhood. Thank you to the whole team at 306.
GP surgery review: the-three-zero-six-medical-centre
Title: Disrespectful receptionist
Rating: 1 out of 5
Visited: April 2023
Consistently bad care from one receptionist who is so genuinely unkind and rude, I felt compelled to leave a review. 
For people who are feeling vulnerable, who are seeking care in times of need, avoid this practice.
GP surgery review: the-three-zero-six-medical-centre
Title: Consistency terrible
Rating: 1 out of 5
Visited: February 2023
In the short period I have been registered with this GP practice I have had a consistently terrible experience. Their doctors have been rude and lacking in understanding, causing me to be seriously upset on more than one occasion. The practice lost my blood test and never gave me the results of the second attempt. Their phone staff have been unhelpful and at times rude. They only did one good thing which was to give me a swift hospital referral. This aside, I would strongly recommend not registering with this practice.
GP surgery review: the-three-zero-six-medical-centre
Title: Lovely practice nurse!
Rating: 5 out of 5
Visited: September 2022
Went in for my Smear test, which normally fills me with dread, and the wonderful nurse was incredibly reassuring and supportive, making changes for my comfort. When the service is stretched so thin it was movingly compassionate and helpful to be treated like a person. Thank you!
GP surgery review: the-three-zero-six-medical-centre
Title: A caring and friendly Practice
Rating: 5 out of 5
Visited: March 2022
We were recommended to 306 Medical Centre by one of our neighbours as the best Practice around the area. We can only further endorse that recommendation from our own experience.

This is a friendly Practice with a caring staff all across - the lead doctor, other doctors, nurses, and the reception and the admin staff. They are caring taking time to listen to the issues, proactive in asking the right questions to ensure the right treatment, and prompt in providing the services needed whether it be a specialist referral or an admin request.
GP surgery review: the-three-zero-six-medical-centre
Title: So pleased I joined this practice!
Rating: 5 out of 5
Visited: January 2022
I have had nothing but fantastic care at this medical centre. I have found all the staff incredibly kind and professional. The receptionists are friendly and helpful, the nurse is so professional and caring and the Doctors really thorough and kind. It has restored my faith after being at a very poor large practice in the area.
GP surgery review: beckett-house-practice
Title: Good for autistic people
Rating: 5 out of 5
Visited: October 2023
The receptionist is always polite and friendly no matter what. It is not a huge wait on the phone normally either.

Good for people with autism or anxiety. The doctor made me feel very safe and I felt very heard..I could tell she really wanted to hear me and she checked I understood and truly agreed or knew what I was agreeing to..for example she asked me to explain how I used my medication to her, she triple checked with me and asked me in a couple of ways to make sure I really got it. She gave me choices and made sure I was informed and it was incredibly good practice especially regarding informed consent. I got very stressed but she also handled that well. She is an excellent doctor for someone with autism and anxiety.

She also believed me about the side effects my meds has on me and explained why that was. She is one of very few doctors to do that (the other doctors who also listen work for your practice too). It's a good practice.

I felt she really thought about what she was prescribing and my medication..this is something Beckett house actually does very well. Beckett house stands out for not only reviewing meds but actually explaining how they work and helping someone make an Informed decision.
GP surgery review: beckett-house-practice
Title: Professional practice
Rating: 5 out of 5
Visited: March 2023
My GP sent me an online questionnaire on prostrate cancer. Followed instructions and my GP gave me a blood test form. I was amazed that on the day I did the test Tuesday 21s5 March at St. Thomas's, my GP called me up giving me a 12:30 appointment next day, Wednesday 22nd. Services have massively improved at Beckett House.
A very young locum doctor was a good  communicator. A good service.
GP surgery review: beckett-house-practice
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
Everyone I spoke to was very friendly, the appointment was professional and everything was done to make me feel comfortable with a rather uncomfortable issue I was having. Thank you all!
GP surgery review: beckett-house-practice
Title: I felt heard
Rating: 5 out of 5
Visited: March 2023
I've been dealing with my condition for a couple of years now and have seen many doctors. I have been to see two doctors at Beckett House Practice in the last few months for tests and to discuss treatment and both have been wonderful. They were empathetic, thorough, considerate, and above all they truly listened to me. It can be upsetting dealing with an ongoing condition, but I truly feel like the doctors cared and will help me get to the bottom of this. They've been very reassuring and I'm very grateful. Thank you.
GP surgery review: beckett-house-practice
Title: Awful
Rating: 1 out of 5
Visited: February 2023
I tried to book an appointment over the phone &  the receptionist insisted if I didn't tell her "the reason" for the appointment she wasn't going to book the appointment even though I kept telling her that it's personal & would like to discuss it with my doctor. She also tried booking an appointment with another practice & cancelled it the next day & also booked me another appointment over the phone, after waiting for a call for 4 hours no body contacted me.

Previously I had completed an online consultation form but they never got back to me. The receptionist make it very difficult to book an appointment. This is the first time dealing with rude receptionist, I have been with this GP since 2011 but their customer service is not what it used to be.

I asked the receptionist on how I could make a formal complaint or if the could escalate the call but they're really not interested in giving the best patient care that they could give & improve their customer service. I have left my details for the management to contact me.

As a result of this terrible customer service experience, I've decided to change to another local GP.

Doctors are not the issue, some of the reception stuff are the main reason for my dissatisfaction.
GP surgery review: beckett-house-practice
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
I would highly recommend this GP practice. They are very supportive and responsive, and I feel very cared for. Great GP practice.
GP surgery review: beckett-house-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2022
I have been with this practice for 11 years and they are excellent and attentive to patient needs. It’s easy to get an emergency appt, they are quick with referrals and respond to emails.
GP surgery review: beckett-house-practice
Title: Awful
Rating: 1 out of 5
Visited: October 2022
I've had a repeat prescription for 4 years now and this practice has never got it right. I've had to go down in person, mere days post operation to beg for the right thing to be sent to the right pharmacy. I've spoken to the manager, I've tried to talk to reception, I've even broken down on a doctor. So far the advice has been "go elsewhere". Absolutely shocking place.
GP surgery review: beckett-house-practice
Title: Fantastic Practice
Rating: 5 out of 5
Visited: June 2022
All the Drs , Nurses and Reception staff are amazing. The Drs are incredibly attentive , and off unconditional positive regard as well as a professional disposition. The nurses are also just as professional. The reception team are fabulous, whenever I have called I am treated with the upmost respect and a friendly approachable tone . I have been a patient at Beckett  house for nearly 10 years , and I will never change practice.
GP surgery review: beckett-house-practice
Title: Great customer service
Rating: 5 out of 5
Visited: March 2022
All the staff treats patients with care. They are quick to assist and support looking after the patients. They take the time to listen and assist very promptly.
I would recommend anyone to join the practice.
GP surgery review: binfield-road-surgery
Title: Coffe morning
Rating: 5 out of 5
Visited: January 2024
I find the coffee morning to be very pleasant meetings in which they provide you with a lot of information and important communication for the day...it should be noted that it is made up of very healthy and pleasant people. Thank you very much for everything and I hope to continue being part of the team. ....thank you
GP surgery review: binfield-road-surgery
Title: Wonderful GP
Rating: 5 out of 5
Visited: November 2023
I recently had my 6 week check after the birth of my daughter. The experience was really positive. My daughter was checked at the same appointment and I left the appointment reassured due to the doctor's brilliant manner.
GP surgery review: binfield-road-surgery
Title: Welcoming practice
Rating: 5 out of 5
Visited: August 2023
I had a great experience with my DR in this surgery. They made me feel comfortable and explained every step of the process for my Smear test to help me feel less scared.
GP surgery review: binfield-road-surgery
Title: Fantastic service and compassion
Rating: 5 out of 5
Visited: July 2023
After struggling a bit to organise a review of my medication I phoned the surgery. My interaction was entirely typical of the surgery. I left the call with an appointment with a pharmacist to review the medication at a time that fits around my day job. The person I spoke to was very knowledgeable, extremely polite and helpful. I could not applaud or recommend the surgery more highly!
GP surgery review: binfield-road-surgery
Title: Brilliant experience of birth control care
Rating: 5 out of 5
Visited: July 2023
The doctor could not have been more compassionate, informative or understanding when it came to choosing my birth control. She fitted a coil for me with minimal pain and discomfort and I have had no negative experiences since, which I attribute largely to her expertise. I felt supported and informed throughout the process and am grateful for the quality of her care. Likewise the administrative staff were friendly and helpful when booking appointments.
GP surgery review: binfield-road-surgery
Title: Best doctors surgery
Rating: 5 out of 5
Visited: June 2023
My mother was booked in for a Covid injection this morning by a lovely nurse.

I would just like to say on each occasion this nurse has been fantastic!
Her gentle approach with mum is always comforting! Mum feels completely relaxed and this is most appreciated!

The injection is done effortlessly, with mum never feeling a thing! it’s a sign of a dedicated and experienced nurse.

We are blessed to have someone like her working in the surgery and for the NHS. 

Thank you again. 
Marj