janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: glebelands-practice
Title: Fantastic surgery
Rating: 5 out of 5
Visited: February 2022
I have been registered at glebelands for the past 10 years. I have always had a good experience along with my family. 
The doctors, nurses and staff are always so helpful and kind. I have always felt listened to and respected. They are efficient and reliable. Cannot fault them really. 
I do not usually recommend this surgery as I am too selfish and don’t want them to become overwhelmed with patients! 
Overall, brilliant surgery.
GP surgery review: glebelands-practice
Title: Can not recommend highly enough
Rating: 5 out of 5
Visited: February 2022
We have been with this practice for a number of years and have always been happy with the service but C19 has shown just how amazing they are. 

I can ALWAYS get an appointment when I’ve needed it. The admin staff are so helpful and friendly. The GPs make you feel like nothing is too much trouble  and always treat you with dignity and respect. 

Hearing the experience that friends and family have since C19 has made me realise just how lucky we are to be at Glebelands. They really do care about their patients and have a very efficient, very professional team.
GP surgery review: rydal
Title: Kind and professional
Rating: 5 out of 5
Visited: December 2023
Yesterday I was reviewed by the practice pharmacist . His advice was professional , kind and relevant and designed to improve my health. This is typical of the experience I have had with every doctor and nurse at the practice for the 26 years I have been at the practice. Very lucky to have them as my local practice.
GP surgery review: rydal
Title: Spoken to rudely by GP
Rating: 2 out of 5
Visited: August 2023
GP spoke abruptly informing me she was “very cross” that I had booked an appointment regarding my son’s medical condition to discuss medication to treat it. I explained it is prescription only medication and on speaking with the receptionist I had been informed this was the best way to proceed and a call back with the doctor was booked. I am a doctor myself and understand the pressures within the nhs, but it is inappropriate for anyone to be spoken to in the way I was. This could make many patients worried about calling their doctor to discuss their health, in case they are spoken to in this manner, and made to feel they are wasting their doctors time.
GP surgery review: rydal
Title: Slow and demeaning
Rating: 1 out of 5
Visited: May 2023
Patronising, dismissive. Demand the patient to do all the leg work and openly refuse advice. I have to lie each time to get through the online booking system that otherwise keeps on advising me to attend emergency (?). Unfortunately until the GP diagnoses me I cannot use any pharmacy services or a private provider.
GP surgery review: rydal
Title: Friendly service
Rating: 5 out of 5
Visited: May 2023
Never struggle to get an appointment. All staff is helpful and friendly. Everything is explained in detail. Drs call when they say they will. Appointments run on time.
GP surgery review: rydal
Title: Feedback
Rating: 4 out of 5
Visited: May 2023
I used the online econsult system to get a callback from my gp. This worked efficiently.
I received my gp callback and was then offered a face to face appointment.
GP surgery review: rydal
Title: Brilliant Receptionists
Rating: 5 out of 5
Visited: April 2023
Everyone is really helpful and lovely. Always willing to go the extra mile. The telephone triage service was great.
GP surgery review: rydal
Title: Rude/Bad
Rating: 1 out of 5
Visited: March 2023
I submitted a repeat prescription on the 28th Feb 2023. The Rydal GP practice mentions that all prescriptions will be processed in three working days. However, a week later and the Pharmacy still hadn't received the prescription. I then call the practice to be told off by a member of staff who rudely told me I had left my medication last minute and they require 10 days to process prescriptions. 10 days! If that is the case they should update their website.

In addition, I have not come across such unhelpful staff on reception ever. They act as a barrier to get your medication and talk with a doctor. What are we paying national insurance for if we can't get the medicine we pay for...
GP surgery review: rydal
Title: Great experience
Rating: 4 out of 5
Visited: March 2023
Had a appt with the lovely dr price last Friday. Would just like to thank her for her time and treatment. I can now use my thumb and am over joyed. Many thanks especially when she was dealing with a medical emergency.
GP surgery review: rydal
Title: excellent practice
Rating: 5 out of 5
Visited: March 2023
I have been with this practice since 2014. I have had nothing but excellent service, all the staff I have encountered have been helpful and encouraging. some of the other comments are appalling; I sometimes wonder what do people expect; in my experience (which is vast being 78!) I find people will treat you as   you treat them! Also as a retired state registered nurse  I notice excellence when I  see it
GP surgery review: rydal
Title: unable to contact online/phone line busy
Rating: 2 out of 5
Visited: February 2023
contacting the surgery over the last few years has been always difficult. I was told I can access patient access or e consult Rydal practice. Patient access hasn't got the option to contact the surgery. 
E consult has an option but when you answer questions, you are to call the surgery.
GP surgery review: southdene-surgery
Title: Getting worse
Rating: 1 out of 5
Visited: March 2023
While the GPs and nursing staff are generally good, this practice is becoming increasingly difficult. Some of the reception staff are unfriendly. Some of the arrangements for appointments are useless. It is getting almost impossible to find your way about the website to make an appointment - this must now be actually excluding a large number of people without digital access. Getting an appointment by phone takes a prohibitive amount of time - on my last attempt I was 20th in the queue. Concerns about long Covid were dismissed by some staff. Sadly, having been registered here for over 20 years, I would not recommend this practice.
GP surgery review: southdene-surgery
Title: Shocking and rude
Rating: 1 out of 5
Visited: May 2022
The reception team are miserable and avoid acknowledging customer presence as far as possible including not looking up and placing posters on the glass to block the view of customers. Unhelpful and rude
GP surgery review: the-broadway-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
Staff are friendly.   I  had an appointment with the nurse. She was efficient and made me feel at ease.  Lovely manner.
GP surgery review: the-broadway-surgery
Title: A little disorganised
Rating: 4 out of 5
Visited: January 2024
I had to wait 20 minutes beyond my appointment time before being called but I’m not complaining; it’s normal for this surgery which is obviously a busy one. 
I was unable to complete my appointment with the nurse however, being too young for the shingles vaccine and despite having been called-up for it by the surgery. The nurse was pleasant, apologetic and helpful but the waste of my time and hers could have been avoided.
GP surgery review: the-broadway-surgery
Title: Good and Not so Good
Rating: 4 out of 5
Visited: January 2024
My experience (yesterday) was great. The reception team did their best to help answer my queries and I have found recently the doctors are more pro active in their care. However lack of face to face appointments is worrying and the process to get an appointment can be very stressful to the point of giving up which can for some be a life changing problem.
GP surgery review: the-broadway-surgery
Title: Wasted trip to surgery
Rating: 3 out of 5
Visited: January 2024
I was sent a message, on 7th Nov 2023, to book a shingles vaccination.
I went to my appointment on 8th January 2024, only to be told that I was too young and could not have it til later in the year. When I asked why I'd been called, I was informed it was a technical error from the computer system and it was happening to lots of people!!!!!

I also asked the nurse hiw yo gsin access to my medical records on NHS app and was told the reception staff would be able to advise. However, the reception staff were unable to advise me how to do this!!
GP surgery review: the-broadway-surgery
Title: Good practice
Rating: 5 out of 5
Visited: January 2024
Friendly staff and efficient service. I was only a few minutes late going in to my appointment for a regular health check. The health check was thorough and made me feel comfortable with my life style.
GP surgery review: the-broadway-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
Kind and extremely helpful staff. Always put at ease and welcomed from the reception team. The doctors and nurses are excellent
GP surgery review: the-broadway-surgery
Title: Good practice
Rating: 4 out of 5
Visited: December 2023
The doctors are really friendly but the service overall can be slow and especially the process of getting an appointment.
GP surgery review: the-broadway-surgery
Title: Under stress but the personal are doing their best
Rating: 3 out of 5
Visited: December 2023
The system needs to be changed
However everyone in the practice
I meet is
Professional personal and friendly 
However haven’t met a doctor in years
I hope it is because they have patients who have more pressing concerns
GP surgery review: the-broadway-surgery
Title: Always been glad l am with the practice.
Rating: 4 out of 5
Visited: December 2023
Got an appointment for health check without ado, went on due date,  short wait, was seen, given paperwork for blood test.  Straightforward,  no problems.9
GP surgery review: the-broadway-surgery
Title: Terrible practice
Rating: 2 out of 5
Visited: December 2023
Call at 8am for a telephone consultation only then to be advised whether you eill get seen by a GP. The telephones never get answered. The receptionists are rude. When you're sick, you expect some kindness but they are extremely unprofessional. There used to be a fee GPs working here but it seems there is only 1 left This practice is managed badly and its impossible to see a GP unless you go via 111.
GP surgery review: the-elmhurst-practice
Title: Great gp practice
Rating: 4 out of 5
Visited: November 2023
It is extremely easy to get threw to the practice. The staff members are polite and helpful. 
Thank you.
GP surgery review: the-elmhurst-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: November 2023
This is the number one practice. Excellent servicd and staff. Everyone helpful and really good. Doctors are caring. Very good.
GP surgery review: the-elmhurst-practice
Title: Still the best GP practice I have ever experienced
Rating: 5 out of 5
Visited: August 2023
I have lived all over London and am still surprised by the fact that it has taken me so long to find this practice. The appointments system is efficient, the receptionists are helpful and subtle and the doctors thorough and honest in their assessments. All of the staff who I have had dealings with are pleasant and very efficient.  I cannot recommend this practice highly enough.
GP surgery review: the-elmhurst-practice
Title: Very satisfied
Rating: 4 out of 5
Visited: August 2023
I tried to communicate with the practice via econsult this morning however the severity of my symptoms referred me directly to the practice. The receptionist kindly gave me a telephone appointment today and the GP called back in the allocated time. She spent plenty of time answering my questions and dealing with my clinical needs. I now have the medication I need and feel very happy with prompt attention I received today. I have never had cause to complain about the Elmhurst Practice and have been registered for many years. Thank you for your continuing efforts at a difficult time for health services.
GP surgery review: the-elmhurst-practice
Title: Very very bad appointment experience
Rating: 5 out of 5
Visited: August 2023
I attended my appointment and the GP who attended to me was not compassionate, he was rushing so much that I could see his body language not welcoming at all and kept reminding me in a rushing manner that am sorry my visit is 10mins which I really understand. The way I felt I have never felt so terribly bad and sad. I love Elmhurst practice with all my heart, Elmhurst practice is like a family to me. Staffs and Doctors are the best and lovely, good communication, caring, compassionate, professional and kind, committed with their patient. I hope never to change to another practice because they are so so good , but today I have never felt so sad, anxious and rejected like how d appointment went, it was just rush rush rush and blank that I could see from Dr’ body language today, no compassion. It was not a good experience at  all, it was sad to see. Am not sure I even completed my 10mins, but if I did then it was not nice therapeutic 10mins and lacks compassion. This is the first time I have seen the doctor before which left me anxious and more depressed. I apologise that I had to write this  feedback because that is how I felt from my heart. Am so sorry but I had to write this feedback.
GP surgery review: the-elmhurst-practice
Title: Great, recent experience.
Rating: 5 out of 5
Visited: August 2023
I called in at the practice to make a non urgent appointment and was  pleasantly surprised to be offered an appointment the next day. The doctor I saw was new to me but very understanding and attentive to my condition so put me very much at ease. The outcome of the appointment was that I needed to see a more specialist doctor who also has clinics at The Elmhurst Practice. On referral, I booked on line for an appointment in two week’s time. Overall, a very efficient and trouble free experience.
GP surgery review: the-elmhurst-practice
Title: Really good practice
Rating: 5 out of 5
Visited: June 2023
I have been with this practice for nearly 28 years and I always get great service, understanding and help. This has meant that any issues have been investigated and actioned quickly resulting in less anxiety for me and hopefully less pressure on the NHS in general.
GP surgery review: the-elmhurst-practice
Title: Highly recommended
Rating: 5 out of 5
Visited: May 2023
I transferred to the Elmhurst Practice when I moved house.  I have a complex medical history and was anxious that they wouldn't be able to 'keep up' with ongoing changes to my medication and emails from various hospital consultants.
I needn't have worried.  This Practice is highly efficient.  Immediately after I signed up their Pharmacist called and went through my medication with me to make sure all was as it should be.  
If I call the Practice I am never waiting very long for the call to be picked up - and the receptionists are knowlegeable, friendly and do what they can to help. The doctors are proactive, kind and knowlegeable.
I have no hesitation in recommending the Practice.
GP surgery review: the-elmhurst-practice
Title: Very unhelpful reception staff
Rating: 1 out of 5
Visited: January 2022
I have been part of this surgery my entire life - over the past year I have found the reception staff to be rude and obstructive. When attempting to book simple appointments they have stopped me from getting the service I require and it feels that they are looking to catch me out - because of this simple tasks have become very difficult and I have not received treatment/medication I require. I have decided to move practice to one where I can receive adequate care. I have always had good experiences with the GPS once I have been able to get through, however getting to that point has taken me a long time which I feel unnecessary, and I have felt interrogated by the reception staff which as been inappropriate when all I want is a simple repeat prescription for contraception!
GP surgery review: the-evergreen-surgery
Title: Impossible to get an on the day appointment!
Rating: 2 out of 5
Visited: January 2024
I have been with this practice for 27 years and have always been able to get an appointment when ill, by phoning on the day. In October 2023 I was held in a phone queue for 20+ minutes and when it came to my turn, I was told that all the appointments had gone. Feeling very frustrated, I was advised that i could have gone on line from 07.50am, when all that day’s appointments could be booked. Unfortunately, poised to access the system today at 07.50, there were no face to face appointments shown, nor any phone consultations. Furthermore, the phone line queue was full, so I couldn’t access that. Not that there would have been any point….. doubtless by the time I got through, there would again be no appointments left! In October, I was given the number of the Loxford Clinic as an alternative. What is the point in having a local Practice, if you can never access it when you are ill? The staff and GPs are all wonderful, but my recent
experience has tarnished my view I’m afraid. Oh and they welcome new registrations- good luck with that….
GP surgery review: the-evergreen-surgery
Title: very good practice
Rating: 5 out of 5
Visited: July 2023
My Doctor was very kind and helpful, took his time, did not rush me. or state I only had five min utes.
GP surgery review: the-evergreen-surgery
Title: Rigid rules that do not match the NHS site
Rating: 2 out of 5
Visited: December 2022
Moved home to be closer as the crow flies and NHS site said this was a choice, but practice told me to find another surgery having been with them for over 10 years…very disappointed at 89 having to change doctors. 

My new address is one mile from the practice. 

My old address was 1.1 miles away.
GP surgery review: the-evergreen-surgery
Title: Very bad service
Rating: 1 out of 5
Visited: August 2022
I have had repeat prescription for over 24 years, in the last few year getting a repeat prescription is hell. I have gone many a months without medication because they have not prescribed them. They keep saying I am putting them in to early, rubbish 1 week before i run out is not to early. I have gone in and requested, I have rung up, I even put in an official complaint, which they didn't answer. Today I have been told I can put in a request 48 hours before I run out of medication. If they are under new management, well it is not working. I work, don't have time to be going back and forth to them for a repeat prescription I have taken for over 24 years. Evergreen you have let yourself down, I have spoken to several of your patients and they all say the same, shame on you.
GP surgery review: the-evergreen-surgery
Title: Bad Practice
Rating: 1 out of 5
Visited: August 2022
First called regarding me wanting to have an asthma test done as i don't have the diagnosis in this country but being told i couldn't get one.
Went there in person and getting the response that i can't and only if you have an asthma attack that i should call them and they will come back to me within 48hours. But i could be seriously hurt by that time
GP surgery review: the-evergreen-surgery
Title: Great GPS Awful Reception Staff
Rating: 5 out of 5
Visited: July 2022
Despite a medical plan devised by the hospital consultant when i required a repeat prescription for rescue pack I was met with a rude inquisitive nosey reception member of staff who pointed out my last prescription was on 1st July - true but not in anyway part of my rescue pack and totally unrelated. She then preceded to tell me I could not have the repeat antibiotics without seeing a gp and there being no appointments available.
Trying to explain the situation I was met with argumentative nature which was stressful after all I was the patient and knew what plan had been devised by the consultant.
I then had waited over 24 hours for the prescription and subsequently was told by the practise manager it would be sent over to the pharmacy and offered an appointment i then had to wait for the gp to release the prescription causing a huge delay and impacting on my condition.
The GPS are extremely good but it is not the job of the reception staff to determine if  my medical condition warrants medication overriding the hospital consultant.
Appalling and unnecessary stressful situation that could and should have avoided when bringing this matter up with the practise manager she assured me the situation had been dealt with but my horror nothing still had been resolved.
The surgery gps are very good and thorough however except for the execption of one male member the rest of the reception staff are difficult obstructive and appear to think that they are themselves gps.
GP surgery review: the-shrubberies-medical-centre
Title: Fantastic doctors!
Rating: 5 out of 5
Visited: October 2023
I just wanted to write a review to share my positive experiences with this practice. Since I joined a couple of years ago I’ve had nothing but fantastic appointments with all doctors and nurses and I feel extremely lucky to belong to this surgery. 
Huge thank you to all for being extremely friendly, companionate and helpful. 
Louise R
GP surgery review: the-shrubberies-medical-centre
Title: Unbelievably good
Rating: 5 out of 5
Visited: October 2023
Attended with my partner struggling with his mental health, receptionists and doctors so respectful and patient.

Went above and beyond for not only him but me and checking in.  Absolutely faultless!
GP surgery review: the-shrubberies-medical-centre
Title: The very best practice ever.
Rating: 5 out of 5
Visited: August 2023
The service and care that I receive here is exemplary and second to none.   They look after me as if I was family. 
I cannot thank them enough.
GP surgery review: the-shrubberies-medical-centre
Title: A wonderful caring effective practice
Rating: 5 out of 5
Visited: April 2023
I feel so grateful to have Shrubberies as my medical centre. During the 10 years I have been a patient there, the staff have consistently and effectively cared for myself and my two children with compassion, attention to detail and expertise. I recently had a health scare and the compassionate, calm and swift manner in which the situation was dealt with meant that I felt completely looked after throughout the whole process.  Everyone there is so helpful and kind. I would highly recommend this medical centre to anyone.
GP surgery review: the-shrubberies-medical-centre
Title: Exceptional
Rating: 5 out of 5
Visited: March 2023
Receptionists are always so understanding and empathetic, they do their best to assist.  Attended with a 9 week old, everyone understanding - listened and attentive without being rushed
GP surgery review: the-shrubberies-medical-centre
Title: GP Surgery
Rating: 5 out of 5
Visited: March 2023
My family and I have been registered at The Shrubberies for over 27 years. The care, expertise and willingness to 'go the extra mile' in assuring patients receive the attention we deserve is paramount in their thinking.
GP surgery review: the-shrubberies-medical-centre
Title: Best GP but you need to get past the receptionists
Rating: 4 out of 5
Visited: March 2023
I use this practice because my GP is the best I’ve ever had. However to get an appointment with my GP I have to go through receptionists. They are extremely rude, seem to think they are doctors and determine whether you are ill enough over the phone. I’ve been told I’m not ill enough and do not warrant an appointment. I am someone who only goes to see a GP if I really need to. I think this practice seriously needs to think about how its receptionists treat people before someone becomes very ill due to them withholding appointments. I understand GP’s are very busy but I had to fight for my last appointment and I was nearly admitted to hospital by the GP I saw.
GP surgery review: the-shrubberies-medical-centre
Title: The Shrubberies
Rating: 5 out of 5
Visited: March 2023
I have been a patient of this practice for 30+ years and have always found the reception staff and the doctors pleasant, polite, and supportive. However, recently the reception staff have been specially empathetic and welcoming and enhance the nursing and medical experience. The doctors are as always, receptive and communicative