janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: lindfield-medical-centre
Title: Outrageous
Rating: 1 out of 5
Visited: November 2023
Beware. I am suffering from Covid 19. I had a positive test on 5 days ago. Have been very unwell and unsafe under Lindfield Surgery.
I phoned  Lindfield to be able to speak to a doctor about my condition because I have underlying asthma and often have chest infections and am 65 years old.  None of the receptionists have put me through to a doctor in 5 days. They do not appear to care.  I asked for anti virals knowing that my condition could become serious. Apparently only given to people who have cancer etc. I got worse had to phone 111  due to heart palpitations, an ambulance came around and tried to help. They were first class. The surgery keeps telling me to go to A and E Guess what I am too ill to drive and I live in the sticks. I have even done e consult but still I am being ignored, no doctors call. I have been told the doctors only work part time , there are not many doctors.   Does anyone actually care to find more doctors. Can't the doctors work more hours than part time, to save patients suffering unnecessarily. To top it all off, I now have yellow pus after coughing alongside Covid , but I'm not even worth a telephone call for a prescription for antibiotics.  I feel sorry for all the vulnerable people who are not being prioritized.  Old people, babies, people with Covid, heart problems and cancer
GP surgery review: lindfield-medical-centre
Title: Fast, efficient and kind
Rating: 5 out of 5
Visited: October 2023
I contacted the surgery by econsult and was offered a face to face appointment within 2 hours. I know how hard you are working to achieve this, thank you.
GP surgery review: lindfield-medical-centre
Title: Can’t get an appointment
Rating: 1 out of 5
Visited: August 2023
It has become almost impossible to get an appointment at this surgery and this feels like a real declining community service.
GP surgery review: lindfield-medical-centre
Title: Politeness of all in the practice
Rating: 5 out of 5
Visited: April 2023
I have been a patient in the care of this practice for over 5 years.  I have only ever had unfailing courtesy from the reception staff and the care of nurses and doctors has, at all times, been exemplary.
GP surgery review: lindfield-medical-centre
Title: Rude Reception Staff
Rating: 1 out of 5
Visited: October 2022
We booked an appointment over the phone for one of our children on a particular date in October. When we arrived for the appointment (with children in tow) reception staff informed us that it was this actually booked for this date in November. Regardless of whether this mix-up was their fault or ours, the member of staff was simply impolite and downright rude. They could not have cared less and simply wanted us out of the surgery. 

Unfortunately, after 3 years of living in Lindfield, this was not a suprise, and reflects the vast majority of conversations I've had with reception staff at this surgery.
GP surgery review: ouse-valley-practice
Title: Offhand, unhelpful, Stress-inducing
Rating: 1 out of 5
Visited: October 2023
I have had to phone to try to get appointments 3 times in the last few weeks. I can't get to see a doctor. The hub doctors appointment I did not get phoned and I was aging given a hub appointment but could not be guaranteed they would contact me. There is one receptionist who is curt almost to the point of rudeness, doesn't explain, orders you to state your symptoms and then says she has no appointments apart from hub and she does this begrudgingly. No friendliness, no empathy. Is she employed so that patients are too scared to phone or does she hate her job?
GP surgery review: ouse-valley-practice
Title: What happened to customer service?
Rating: 3 out of 5
Visited: October 2023
I called today to  book a blood test and a medication review. The receptionist was very offhand with me and simply said there's a waiting list and she needs to message a doctor to find out if I need a blood test. Surely it would be more efficient for the practice to offer blood tests before medication reviews, for those that have conditions that need monitoring, as a matter of course. Otherwise it could potentially mean three appointments when two would suffice.  
Also, what has happened to the online booking system, there are no appointments available months ahead.
GP surgery review: ouse-valley-practice
Title: what's happened to the appointments system
Rating: 3 out of 5
Visited: October 2023
I called today to make and appointment to see a doctor, and have been informed that I am on a "waiting list"

My query is - when and how will I be informed of my appointment, and if the time is not suitable, do I just go to the back of the list and have to wait again.

I realise everyone is under pressure in the NHS, but this is getting ridiculous. 

If the problem is a shortage of appointments, then perhaps the practice needs to take a long hard look at its fundamental structure and setup
GP surgery review: ouse-valley-practice
Title: Online Appointments
Rating: 3 out of 5
Visited: October 2023
Having not been able to get through I decided to complete the online appointment form.  This worked well and I was texted back the next day with an appointment time. 
However, the appointment was for that afternoon and I had to call the surgery to confirm. I tried 3 times and was on hold for over 30 mins each time, then having to drop the call as I was at work. Having already had to rearrange my work at short notice day I also had to make up time for the time I spent trying to confirm my appointment.
Surely and online appointments should have the ability for an online confirmation?
GP surgery review: ouse-valley-practice
Title: Lack of appointments
Rating: 1 out of 5
Visited: October 2023
I have been contacted by my midwife following a routine urine test to say that I have a UTI and to call my GP to get antibiotics. 
After waiting on hold for over half an hour I was simply told there are no more appointments today, phone back tomorrow. 
For context I am 37+5 weeks pregnant and have been in so much pain this week with cramping that I thought it was early labour! I asked the receptionist when I called if a GP can just do the prescription for me without seeing me as I’ve already had my urine tested and know what the issue is but was told no they need to see you. No advice given on alternative ways to be seen today. Terrible service! We’ll see if I manage to win the appointment lottery tomorrow and finally get to see someone, probably after waiting on the phone for another half an hour!
GP surgery review: ouse-valley-practice
Title: Your call is irrelevant to us
Rating: 1 out of 5
Visited: October 2023
Every time I phone the surgery I wait between 15 and 35 minutes before I can get through.  The repetitive tune loops around with a male voice saying how important the call is. But the endless wait clearly contradicts the message and after waitng so long to get through it just becomes an irritating joke! This has happened in the morning for an emergency appointment and at other times during the day.  I understand that both surgeries are busy and the NHS is stretched but surely there must be more than one person manning the phone lines.
GP surgery review: ouse-valley-practice
Title: Concerns for my daughter
Rating: 3 out of 5
Visited: October 2023
My adult Daughter has been experiencing breast pain for 3 weeks, as recommend she left it 3 weeks to see if pain had subsided, which it hadn’t so she tried to make a GP appointment, didn’t expect one straight away but hoped to get an appointment at least next week. Was advised to either go to the walk in centre or call 111, who directed her to make an appointment with her GP, basically going round in circles, considering it is breast awareness month, I consider this to not only be an unnecessary delay in what could be potentially breast cancer but extremely worrying that she’s feeling at a loss to know what to do, she works, has 3 children & should be able to see a GP at her local surgery, we know if she went to the walk in centre, she would be referred to her GP for further assessment, this is crazy, she needs to see a Doctor, not only for further investigations & opinion but to put her mind at rest, as her Mother I am worried & disgusted she is not being seen 
Regards
Sharon Harris
GP surgery review: ouse-valley-practice
Title: Needs improvement
Rating: 3 out of 5
Visited: July 2023
I have always thought once past reception  the doctors and nurses have been very professional and kind. My issue is the attitude of one receptionist. She needs training on empathy and compassion. I understand receptionists are doing their job but her manner is not acceptable when patients are already feeling anxious about their health. I work in the NHS I wouldn't talk to anyone the way she does.
GP surgery review: ouse-valley-practice
Title: Not to much to praise about
Rating: 2 out of 5
Visited: July 2023
As usual, a long wait on the telephone. And then they ask you to ring in after 8.30 the next day for an appointment. That's not Saturday or Sunday? That's Monday!
God give me strength. I want to see my doctor. Make an appointment. Hello!
GP surgery review: ouse-valley-practice
Title: Wait Times for Prescriptions/Phone calls
Rating: 2 out of 5
Visited: June 2023
I called and choose the option to speak to the dispensary as it was 12 days since I requested my medication and had not had a text to advise me it was ready for collection.  Waited for 45 minutes on hold before giving up and redialling, this time I choose option 1 for reception.  Got cut off twice, 3rd time lucky spoke to receptionist who advised that 'the dispensary are not answering the phone because they are busy'. Why have the option for them available then, or at least have a recorded message to advise of this to stop people waiting. 
I only wanted to know if my prescription was ready, I was told I would have to travel to the surgery to find out and that the receptionist could not walk the very short distance to the dispensary to enquire for me. 
I gave up and tried again the next day to be told the same thing, only this time much to my persistence the receptionist was really helpful and went and checked in the dispensary and confirmed it is ready to collect.
Why did I not get the usual text message to advise me of this? and why couldn't the first person that I spoke to be as helpful.
GP surgery review: furnace-green-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2023
An amazing staff from reception  nurses to the doctors.Friendly environment. Everyone are ready to help or to provide right information if necessary. I have been fortunated and blessed to be treated by one of the best doctor who saved my life!!Every time I was seen by this specific doctor I was welcomed, feeling comfortable and safe.Every time I receive right information, proper medication care by this excellent high skill doctor which I am grateful for paying attention to small details,going extra mile making sure that I am having support and medical care.
GP surgery review: furnace-green-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: April 2023
I have been registered at this surgery literally since I was born! The support I receive from my medical team here from the receptionists, the nurses, the GP's and those that specialising certain areas such as physiotherapy has always been superb.
GP surgery review: furnace-green-surgery
Title: Really lovely doctors
Rating: 5 out of 5
Visited: March 2023
Everyone from reception staff to the doctors are fantastic caring and I always feel listened to really happy here
GP surgery review: furnace-green-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: February 2023
The GP that I see and talk to regularly is amazing he takes time to listen and understand your worries and addresses them in a professional and polite manner
GP surgery review: furnace-green-surgery
Title: Super service as usual
Rating: 5 out of 5
Visited: February 2023
Went regarding what turned out to be a minor problem. Was told I needed a blood test - within 30 minutes I was having it!
GP surgery review: furnace-green-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2022
Had my annual review with a Health Care Assistant and found her friendly, knowledgeable and through.
GP surgery review: furnace-green-surgery
Title: Prompt Interaction From Practice
Rating: 4 out of 5
Visited: November 2022
Support sought for parent, the practice interacted promptly and have set wheels in motion for support. Kindness and reassurance given to me.
GP surgery review: furnace-green-surgery
Title: Lovely practice
Rating: 1 out of 5
Visited: October 2022
I had left out I item on my last prescription and was running out of eye gel. The receptionist kindly put the prescription through for me. I'm so very grateful.  Thankyou.
GP surgery review: furnace-green-surgery
Title: Pleasant appointment help
Rating: 5 out of 5
Visited: September 2022
I had a really positive and helpful response to a complicated appointment query. I was treated with patience and consideration.
GP surgery review: furnace-green-surgery
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Through COVID and since I have always received an excellent service from this practice. You may have to wait a little longer for an appointment but that is now the norm across the country. Thank you to all the team.
GP surgery review: ifield-medical-practice
Title: Always Friendly and Helpful
Rating: 5 out of 5
Visited: January 2024
I have been with Ifield Medical Practice for 43 years and never had any problems. Staff both medical and Admin are always very helpful and polite. Doctors do actually care and are thorough.
Thank you for the great service and I am sure it will continue!
GP surgery review: ifield-medical-practice
Title: Econsultation
Rating: 5 out of 5
Visited: October 2023
I am really liking the new econsultation service during the mornings. I have used it twice now and you reply within an hour and help.  To save calling up is a lifesaver for someone at work. Great asset
GP surgery review: ifield-medical-practice
Title: Bubbly Flu clinic
Rating: 4 out of 5
Visited: September 2023
I brought my mother in for her flu clinic on Saturday and wanted to say how bubbly and friendly the practice was.  There were two very nice ladies on reception and bubbly nurses.  Lots of people were leaving smiling.  It was super efficient but done in a bubbly manner. Lovely to see rather than doom and gloom vaccine queues. Well done and thank you
GP surgery review: ifield-medical-practice
Title: Give me confidence
Rating: 5 out of 5
Visited: September 2023
I’ve been pleasantly pleased by the practice in this last year. I must admit I’m quite an anxious person when it comes to my health but when I come in they help me. I try not to be awkward but i am sure I may go on a bit, but they reassure me. The manager has been kind to me also and I don’t get made to feel silly. I’m confident they have my interests at heart. It’s friendly there.
GP surgery review: ifield-medical-practice
Title: Active staff
Rating: 5 out of 5
Visited: August 2023
I had a small issue with my mother in laws prescription last week and tried to get it sorted but it was complicated admittedly.  Was hard to explain. The reception lady said she would get someone to call me back to discuss it further.  No more than 4 minutes later the practice manager called me herself.  She listened and understood and said she would get a doctor to call me.  She said she would personally go and explain it to the doctor.  Another hour later and my prescription for my mum in law was at the chemist! Quite frankly I was stunned at how helpful everyone was. I wasn’t expecting priority services but I got it that day.  Thank you for going the extra mile this week.
GP surgery review: ifield-medical-practice
Title: Much better now
Rating: 5 out of 5
Visited: July 2023
I know the pandemic brought opinions of GPs to the front of our opinions however post pandemic I am pleased with the practice.  There's a few members of staff who greet me warmly. I feel acknowledged.  They can't work miracles sometimes and I understand.  I wish we could all have appointments when we want them but it's not feasible.  I asked the kind manager the other day how many patients now and she said over 10000.  I honestly thought about 5000.  Goes to show the demand.  She also answered all my little questions and didn't mind and then suggested I sign up for a new opinion group they are starting which I think I will. I like the nursing team and there is a lovely trainee lady doctor I met this week. She was good and  I felt I could really think what I was saying rather than a stopwatch appointment. Will try and see her again.
GP surgery review: ifield-medical-practice
Title: Very kind
Rating: 5 out of 5
Visited: July 2023
I like the patient newsletter each month, website good, the nurses acknowledge you when walking through the waiting room, reception ladies going the extra effort, a nice stand of respect for a previous Doctor who has sadly passed away offering patients the chance to voice their thanks.

I have had to come in 2 times recently and the lovely Manager helped me so much. She recognised me this week and came over to greet me and check on me again. Sat with me and listened to the update and was genuinely listening and remembered all the back story. A Nurse waved at us both as they passed - she is so jolly and makes you smile.

I wanted to write this hoping they see this
Thank you all
GP surgery review: ifield-medical-practice
Title: Disgraceful
Rating: 1 out of 5
Visited: May 2023
This surgery is a stain on the reputation of the NHS! Things need to be looked and they need to be looked at thoroughly I’ve had no end in trouble from this so called establishment about the care or lack of they provide my daughter and today is the straw that has broken the camels back. I will be transferring my daughter into the care of competent and trustworthy professionals now and we will not be returning to this surgery!
GP surgery review: ifield-medical-practice
Title: Brilliant service
Rating: 5 out of 5
Visited: January 2023
I visited the practice for an appointment today. I booked a series of appointments last week - the receptionist was friendly and treated me like a human. She seemed genuinely committed to helping me get the days and times I needed for these appointments. I was seen on time today and the appointment wasn't rushed - I was given all the time I needed to discuss everything. I really had a brilliant experience today, the practice was organised and efficient and every staff member seemed to genuinely care about their patients. A great practice in my eyes, with caring and knowledgeable staff who seem to communicate well.
GP surgery review: ifield-medical-practice
Title: Not impressed
Rating: 3 out of 5
Visited: December 2022
Trying to help the doctor I emailed and asked if I could have a prescription for a really bad chesty cough as I had the flu plus I had tested positive for COVID. I said I had a selected pharmacist and hoped I would receive a phone call or prescription as over the counter medicine wasn’t working. I received a rather terse reply
saying I need to make an appointment. I replied I can’t make an appointment as I had COVID and left the ball in their court.  Result no reply so never did get any help from the Practice.
I’ve been with the practice since 1977 and always been happy, it’s not the doctors or nurses can’t fault them it must be admin staff.
GP surgery review: pound-hill-medical-group
Title: Great service
Rating: 5 out of 5
Visited: October 2023
Rang first thing and was able to see nurse within 2 hours. Ruled out chest infection and gave good advice which put my mind at rest,very impressed with receptionist who was very kind. Could not as for more. Thank you very much.
GP surgery review: pound-hill-medical-group
Title: Not helpful reception staff
Rating: 2 out of 5
Visited: October 2023
Rang this morning as I have brought up brown/fresh blood phelm . Already booked an appointment on 22nd Dec as that was the only appointment available. This was for stomach pains. Under Royal Marsden for prostate cancer and they advised to see General practitioner. Not sure where it’s coming from chest or stomach. So they could only offer me an appointment a couple of days earlier than my booked appointment! Absolutely ridiculous! This practice has certainly gone downhill. My wife who has asthma and needed steroids also could get an appointment last Friday.
GP surgery review: pound-hill-medical-group
Title: No appts
Rating: 3 out of 5
Visited: March 2023
Its disappointing the only way you can make an appt is by calling at 8am on the day. I appreciate they are busy and was happy to be given one a few weeks later. They said there are no f2f and only telephone appt and have to call at 8am

I have a small lump on my testicle and ummed and arred about calling and I'm not overly worried about probably more worries about someone looking at it and feeling silly. 

However I cant call at 8am as I take my partner to work then have the school run or working myself so no doubt when I do call there will be no spots for the day left.

I have an opportunity to call next week at 8am so if I'm not umming or arring to much I'll call then. 

It's a shame there isnt a triage when you call in as opposed to having to  call back at 8. Hey ho. 

On the whole this surgery is very good but probably like anywhere you only get that good service once you have made a  appt. 

I will likely leave it as it is embarrassing and see  the little lump changes in which case I'll try again
GP surgery review: pound-hill-medical-group
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
Myself and my family have been patients since moving into the area 6 years ago. We cannot fault it, the process for getting appointments is great and whenever we have needed one we have always had one on the same day. The care is great, the practice is spotless and all the staff friendly and caring. Couldn't rate the practice enough
GP surgery review: pound-hill-medical-group
Title: Really great practice
Rating: 5 out of 5
Visited: December 2022
I have been registered with Pound Hill Surgery for a few years now and can only praise them for the level of service and care myself and my husband have received. During the pandemic I've was able to get help with unexpected health issues and this was always done quickly and efficiently. True, sometimes  it’s  hard to get an appointment but that’s no different to any local practice. Staff work hard and put up with a lot of rudeness from some patients but I have only ever heard them being polite and calm in response. The doctors have always called me back in good time, arranged referrals quickly and followed up on test results asap. People here are friendly and helpful. When I tell family and friends about the service this practice delivers they are often envious as so many people seem to have issues with other local practices. I do feel, however, that it helps to be friendly and open minded when speaking to staff; if they can’t help you it makes it is easier to reach a compromise rather than to keep demanding something that just isn’t possible.