janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: nexus-health-group
Title: Terrible practice
Rating: 1 out of 5
Visited: May 2022
Rude receptionists. Impossible to get an appointment - everyone has to phone at 8am meaning you’re on hold for ages, then they go ‘sorry appointments all gone try again tomorrow’

The doctors also ring you at random times, despite the fact that I’ve said many many times that I work in the NHS, please tell me what time you’re calling me so I can book it out or call me after 5pm as I am seeing patients and can’t answer my phone during certain times. They call once, randomly, when I can’t pick up, and then get annoyed and snooty with me. It’s a system that doesn’t work
GP surgery review: nexus-health-group
Title: Excellent practice, friendly and efficient.
Rating: 5 out of 5
Visited: February 2022
The service at this practice is excellent. The reception staff have been very helpful and friendly over the phone and in person. The nurses I have met, have a positive energy and enthusiasm and the doctor was lovely, thorough and explained everything. My flatmates use this GP too and I know they feel the same. All positive experiences from an all female household. Very happy with the care we get anytime we have queries and use their practice. Highly recommend.
GP surgery review: old-kent-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
I love my GP, I feel so greatful for what I get here!
I started coming old kent road surgery since I was first pregnant 3 years ago. Since then, I never feel disappointed. Doctors are well experienced, nurses are caring, receptionists are well organised! Thank you the team for always doing a wonderful job!
GP surgery review: old-kent-road-surgery
Title: Absolutely Useless
Rating: 2 out of 5
Visited: December 2023
Reception staff Useless, Like they don't want to be there!...They Lost my mums Urine sample which was taken in last week and told by reception to put it inside the plastic bag on the desk!...Today they said we have no Record of it.
GP surgery review: old-kent-road-surgery
Title: Great practice,  amazing front line staff.
Rating: 5 out of 5
Visited: September 2023
Never have a problem with this surgery.
Nothings perfect in life but the people that work here give it their best shot. My family for one are very grateful for all the care given over the years. I think sometimes people expect too much.
GP surgery review: old-kent-road-surgery
Title: Very attentive and caring GP
Rating: 5 out of 5
Visited: June 2023
My daughter has an ongoing acne problem and our GP has always been attentive and receptive to her needs and adjusted her treatment to suit her. We are very happy with the positive experience we have every time we need to see a doctor at the clinic.
GP surgery review: old-kent-road-surgery
Title: Worst staff and bad service
Rating: 1 out of 5
Visited: March 2023
For more than 2 months I have been trying to have a face to face appointment for my daughter Since he has been coughing for 2 months and all they do is recommend me to give her syrup, syrup and syrup And already in the last 2 weeks they have said that she should take amoxicillin Which was useless and then he was prescribed a spray Which also does nothing. So if you don't want your family member to receive the same treatment please avoid this place..
GP surgery review: old-kent-road-surgery
Title: Not a caring place
Rating: 2 out of 5
Visited: November 2022
It is practically impossible to see a doctor.
Perhaps the best way is to relate a recent experience to illustrate the point.
I suffer occasionally from mouth infections, and antibiotic prescriptions are what were needed in the past.
They tend to happen fairly rapidly, and after a night of increasing discomfort, in the morning I popped in the surgery.
All I wanted was for a prescription, two minutes of attention or even a phone call back.
Not that the surgery look crowded, with a couple of patients in an otherwise empty waiting room.
But, alas, could not even solicit any attention. 
The receptionist was clear, no possibility to see anyone or even pass a message, at best I could phone back at 1pm but, she made it clear there was slim to no chance of arranging anything (note that the surgery do not allow booking in advance and apparently one has to try their luck every day phoning in with the chance of finding a spot, if one have a telephone and manages to get through).
If I needed, anything, should I try the "111" service (that is generally acknowledged to be more or less useless.
What I found particularly distressful, for a surgery at least, was the lack of empathy.
Nobody asked my name, if I had any special need or if I could leave a message. Just, "you're on your own and don't bother us" attitude.
Great example of running a care service!!
GP surgery review: old-kent-road-surgery
Title: Worst practice ever!!!
Rating: 1 out of 5
Visited: July 2022
Highly unprofessional staff and appalling service!!!

When calling the reception staff, you are told that no appointments can be scheduled in advance. You are advised to call in the morning to make an emergency appointment. That might work for acute problems or illness, but for chronic conditions or regular check-ups it is not acceptable to be off work with the potential of not even being seen on the day! Employers allow making appointments but ideally with advanced notice to facilitate cover of duties on the day.

When I enquired if I could have a call back by the speciality nurse in order to get the blood test form issued in order to be able to get the bloods taken at the closest hospital of my choice. I was told that a message will be left for the nurse and I shall call back at 4 pm the same day, which I did. When I called at 4 pm to enquire an update, I was told that the nurse was too busy and I shall call back in an hours time, which I also did. I was told that the nurse will call me back when he is available, most likely the next day. Two days later, still no call back. The worst part of it is, it was the specialist nurse's recommendation to have a follow up blood test within three months in order to check whether the actions taken to improve a certain marker yielded any positive results.   

Why are there no triggers on your system for check-ups, allowing patients to request them, have their tests and then schedule an appointment for review to discuss next steps and actions?

Other surgeries offer to book slots with a member of staff. They have an overview of the current conditions of their patients. They track the follow-up appointments electronically, send out notifications to their patients to remind them about an upcoming check-up.  

Patient care is all about build a a rapport, provision of a consistent and reliable service, because in 10 years I have never seen the same member of GP staff twice. There is no continuity of care.
GP surgery review: old-kent-road-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: January 2022
I have to complement the fantastic reception staff at this practise , i called up on the day and spoke to a receptionist who managed to get me an appointment on the day i requested and i was even offered a range of times Fantastic service well done thank you
GP surgery review: park-medical-centre
Title: Repeat Prescriptions late approvals
Rating: 2 out of 5
Visited: December 2023
For the past few years whenever I renewed my repeat prescriptions the approval time which they said is 2/3 working days has always been longer than that. I also have to ring multiple times to get approvals. The admin staff also don’t seem to care or be very helpful.
GP surgery review: park-medical-centre
Title: Does not take mental health seriously
Rating: 3 out of 5
Visited: June 2023
This practice initially prescribed medication for anxiety without seeing me or understanding the extent of the problem.  As time passed and that medication was not fit for purpose I requested a medication review.  It has now been 6 weeks with multiple attempts to get a new prescription and, after finally speaking to a mental health practitioner and explaining which medication hadn't worked, I received a text message saying that the same medication had now been prescribed again.  The GP did not call to discuss why they had chosen that medication despite my specifically saying it didn't work nor to explain how it counteracts with the other medication I am on. When I called to query this, 5 minutes after receiving the text message, I was told I could not speak to the Dr but they would call back when they could - that was 2 work days ago, and still, no call going into the weekend so I will now be 7 weeks without proper medication.
GP surgery review: park-medical-centre
Title: Excellent treatment as usual...
Rating: 5 out of 5
Visited: June 2022
I continue to be delighted with the care I recieve from Park Medical in Rotherhithe. I called this morning and the doctor called me back the same day and dealt with my issue very effectively. 
I would highly recommend this GP Practice.
GP surgery review: park-medical-centre
Title: Excellent patient care
Rating: 5 out of 5
Visited: May 2022
I saw the doctor about a number of issues all of which they resolved with great patience and understanding. I left the surgery feeling that I had had a chance to ask any questions that I wanted and with all the medicines and advice I needed to manage my medical conditions.
GP surgery review: park-medical-centre
Title: Very good practice
Rating: 4 out of 5
Visited: February 2022
There are excellent GPs in this practice, especially GP leads and there are a few very good GPs at this surgery. Generally they are very fast to get back to you especially since covid 19 and telephone appointments have been a great help to getting access to medical care a lot faster. Not everyone needs to visit gp surgery in person and this would be the future of NHS care in right direction considering the pressure of aging population in a Borough with many people overweight and generally higher ages and poorer means demand for the service tends to be higher than average but these guys work very hard! So show them some appreciation and remember it's free at the point of use.
GP surgery review: penrose-surgery
Title: Excellent  practice
Rating: 5 out of 5
Visited: October 2023
It was my first time visiting and I was amazed how they treated you with care , I arrived on time and my appoint given was just within the time I was given no long wait and assistance was great
GP surgery review: penrose-surgery
Title: Incredible team
Rating: 5 out of 5
Visited: May 2023
Everything is well handled, timely with paitent centred care at the heart of the practice. I've always had everything dealt with quickly.
GP surgery review: penrose-surgery
Title: Incredible admin and clinical staff
Rating: 5 out of 5
Visited: May 2023
Immaculate service. Good response times. Great admin and clinical staff. Paitent centred care. Timely referrals.
GP surgery review: penrose-surgery
Title: Delightful experience
Rating: 5 out of 5
Visited: March 2023
All too often we are confronted (not greeted) by Receptionists but not on this occasion.

 

I think it was Pau***e who dealt with me on Monday evening when I visited Penrose Street. 

 

What a delightfully welcoming and helpful lady.

 

Please pass on my gratitude to her for treating me with humour and efficiency and for renewing my faith in a group of gatekeepers who generally get a bad rap.
GP surgery review: penrose-surgery
Title: excellent health care provision.
Rating: 5 out of 5
Visited: March 2023
our family has registered with many different medical practices as we lived and worked in different area within the uk during the past many years, and as for penrose surgery, this is what we have to say:
the staff was pleasant, helpful, although obtaining a face-to-face appointment was not as easy as it used to be after the covid-19 pandemic. 
during the past few months, my wife suddenly become very ill with many different unknown symptoms, her conditions are still being diagnosed and tested to determine the actual cause.
It is therefore lately we have more reasons to interact with the Surgery and noticed that the staff was helpful and caring, the doctors were incredibly professional and informative. Each time they met, my wife received thorough examination, they shown genuine concerns and true commitments to help solving my wife’s health issues.
This morning was no exception; in fact one of the doctors has effectively saved my wife’s life.  
after thorough examination the doctor quickly booked an urgent appointment and timely referred my wife to the local hospital where she was found to have a stroke in the same afternoon. even the hospital staff remarked that my wife was lucky that the gp was able to spot this in well advance; they said this is the first time a gp was seen to be faster than a&e  in saving a patient from fatal consequences.
I am writing on behalf of my wife and my family to express our sincere gratitude to the doctors and the practice staff for the excellent level of care and service my wife and my family have received. 
 
forever grateful.
GP surgery review: penrose-surgery
Title: No phone reply, very very long wait email reply
Rating: 1 out of 5
Visited: July 2022
It's extremely difficult to get in touch with this practice. They don't reply at the phone! It take ages to have a reply via email. they will not give you any in person appointment and they try to solve everything via online quizzes and emails. They are not prepared and most of all they don't care about patients, they are always rude and reply in a non polite way. I feel extremely unsafe with this practice I cannot count on them at all.
GP surgery review: penrose-surgery
Title: Efficient, friendly and professional
Rating: 5 out of 5
Visited: July 2022
I recently went to the Maddock Way branch for an NHS health check.

Setting up the appointment was very easy. Having emailed the surgery, I got a call back the following day (a Saturday) offering me an appointment with the nurse, followed promptly by a confirmation text. I also got a reminder text the day before the appointment, which was very helpful.

I found the Maddock Way surgery itself bright, modern, cool, and very clean. I was able to easily check in on the screen and was called for my appointment right on time.

The nurse was unhurried, polite, and friendly. She made me feel comfortable and clearly explained the tests she would run and the follow up actions. She also advised on how I could book a GP appointment for a full range of blood tests as it's been some years since I last did that. 

I was previously a patient at Manor Place Surgery and couldn't be happier to have joined this friendly and welcoming practice based on this initial experience.
GP surgery review: penrose-surgery
Title: Brilliant Practice
Rating: 5 out of 5
Visited: July 2022
We recently moved to Walworth and signed up with Penrose Surgery. Everything has worked out superbly. The staff at the front desk are friendly and helpful and have a good sense of humour to boot. Appointments are easy to organise and convenient. My appointments have started promptly and my time with the doctor never feels rushed. I also appreciate the proactive way they reach out to discuss test results. I am absolutely thrilled with the surgery. For the benefit of the staff on the desk, my only complaint is that the clock behind them is off (tongue firmly in cheek).
GP surgery review: penrose-surgery
Title: Time wasters
Rating: 1 out of 5
Visited: June 2022
Yet again appointment cancelled - this time I successfully recorded my arrival using their "check in" screen which confirmed which doctor I was seeing.  Eventually I asked how late the appointments were running to be told it had been cancelled.  The practice has lots of administrative staff but no administration.
GP surgery review: penrose-surgery
Title: Not good: impossible to see a doctor here
Rating: 1 out of 5
Visited: June 2022
I went to the surgery in person to try to book a face-to-face appointment with my GP. The person at the desk asked me for all the details of my ailments, loudly and in front of another patient and co-worker. I was asked many questions and I felt as though I had to prove myself worthy of seeing the doctor. I was told to return at 8am in the morning to book and appointment. I did so, only to be told that I was only allowed to have a phone appointment with a paramedic and I would have to wait over a month to get a phone appointment with the doctor. When I quizzed the desk person about getting a face-to-face appointment, I was told that only phone appointments were available.

This is simply an unacceptable policy. My ailments required physical examination and a phone appointment was simply a waste of time. It should be possible to see the GP quicker, in person, and without the sense that one is trying to steal gold from a dragon. The doctor-patient relationship is an important one, and it cannot even begin, let alone be fostered, in this labyrinth of mismanagement.
GP surgery review: silverlock-medical-centre
Title: Unprofessional and rude, shouts at you
Rating: 1 out of 5
Visited: May 2023
Very rude repeatedly, removed me from practice without notice and without giving me my prescription, which the Hospital Doctor prescribed. Left without medicine, no reply to emails about my medicine.
GP surgery review: silverlock-medical-centre
Title: No support
Rating: 1 out of 5
Visited: April 2023
I called to have support about Mental Health, not a emergency, but I was looking for advise how ta have support for my husband, and on the call the operator did not give me the chance to explain the situation and said: ''Call tomorrow from 8am to booking appointment with doctor.'' I wondered if it was my husband on the call, him in the current situation being treated this way, he probably wouldn't return the call the next day. Mental health is something very serious and my first impression is that this is not something important for the Silverlock team.
GP surgery review: silverlock-medical-centre
Title: Not able to see any doctor or get any help
Rating: 2 out of 5
Visited: April 2023
I have experienced a very heavy chesty cough with chest pain and short breath, phoned the practise on Thursday and Friday at 8am and both times I was told I couldn't see a doctor as they were fully booked...how is it possible?? Practise open at 8am and they take booking for the day only...
Only thing I was told was to call 111 which doesn't help for a quick diagnosis.
I was really seek and it is unacceptable that you are not able to see or speak with a doctor...this would never happen in another country!
GP surgery review: silverlock-medical-centre
Title: Dismayed and disappointed
Rating: 2 out of 5
Visited: January 2023
On Monday at 7.45 am I made on online request via Dr1Q for a doctor to ring me as I was suffering severe back pain( I already suffer with chronic arthritis), by 4 pm I hadn’t had a call so I phoned to be told I was on the list for a call , it didn’t happen. This morning ,Tuesday, I phoned at 8.15 to be told that the best thing was for the receptionist to book me again for a call today and that I could expect a call this afternoon . No call and then at 5pm I noticed a message had been left to say that as I had a face to face call booked for today then they would cancel the telephone consultation. I phoned immediately as I had not been told about this face to face appointment and anyway as I’d told them each time I’d spoken to them I can’t walk with the pain so wouldn’t have been able to attend anyway. There was no explanation for them not telling me about the face to face appointment that they had booked although from the receptionists reaction it was obvious that they had forgotten to let me know . This surgery has gone downhill fast since they became part of the American private healthcare company.
GP surgery review: silverlock-medical-centre
Title: Terrible service and unacceptable behaviour
Rating: 1 out of 5
Visited: January 2023
I had a booked appointment at this surgery with gp who would need to see me in person. First I was waiting more than I should although I went from work to be on time. No apology from staff or any update why we wait so long and than when I went to ask I’ve been told that GP didn’t showed up! And they are figuring out what to do. 
Than when replacement dr see me she didn’t had idea what to do and on all that mess I’ve been told that they gonna call me today! 
Basically I’m gonna go forward with formal complaint! This is unacceptable and as far as they concerned I can just die because of lack of care and this half professional behaviour. In my entire life I didn’t had this kind of experience anywhere!
GP surgery review: silverlock-medical-centre
Title: it is impossible to book an appointment
Rating: 1 out of 5
Visited: December 2022
I called several times to book appointments because my kids were unwell. Nothing serious but the nursery suggested them to be visited to the GP. The answer was always the same, no free slots if not in 3 weeks time and the suggestion is to go to A&E
Then you go to A&E and the doctors tell you that the GP should have seen you because A&E is just for emergencies
I am very disappointed!
GP surgery review: silverlock-medical-centre
Title: The most horrendous practice I have ever experienced
Rating: 1 out of 5
Visited: September 2022
“Rant warning”
So apparently my fibromyalgia and extreme fatigue (a completely shattered nervous system due to severe trauma) is no longer “active” at my Gp practice because I haven’t had an appointment in ages … their words not mine. I have physiotherapy, see a neuro consultant at st Thomas, acupuncture, Ayurveda and CBT. Am on a waiting list for an in patient 3 week course of specialist treatments at st Thomas. Have spent weeks in bed unable to cook, bathe or go to work. Have never been given an appointment from the practice. They have years of letters and reports about my health and I cannot for the life of me get them to see me. Now I need a signature from the GP and they say I have to pay …£30. Have I mentioned my wages have been decreased due to a tax rise for the NHS ?! I said I won’t pay, please give me my letter and my neuropsychiatrist will sign it for free … nope … got a call today, we will book you an appointment to come see the doctor but you have to pay the £30 … I said, no thank you. Give me my letter without being signed. They say, they have signed the letter and won’t give it back … this is mind blowing, insulting ans outrageous.
GP surgery review: silverlock-medical-centre
Title: Great blood test experience
Rating: 5 out of 5
Visited: September 2022
Thank you to the lovely nurse who did my blood test this morning. Very experienced and reassuring and made it all stress-free (I am usually very anxious for blood tests!).
GP surgery review: silverlock-medical-centre
Title: Great practice
Rating: 4 out of 5
Visited: September 2022
I have had good experience for using this service. Therefore, I want to recommend other people. And I hope to develop this service.
GP surgery review: silverlock-medical-centre
Title: This as to be the worst Doctors surgery
Rating: 1 out of 5
Visited: July 2022
1- Can never get an appointment 
2- One Month for a telephone appointment 
3- Can never get your prescription right
4- transfer you to a locum Doctors who don’t know anything about you and then have to ring Doctors again for another telephone appointment 

Absolute shambles in there
4-
GP surgery review: the-new-mill-street-surgery
Title: A bad experience
Rating: 4 out of 5
Visited: August 2023
For the 1st time at New Mill Street surgery have I had a poor experience where I felt patronised and not heard nor listened to. Any healthcare provider's education begins with communication skills. I have always felt lucky to be a patient at this practice until today.
GP surgery review: the-new-mill-street-surgery
Title: Fantastic practice and care
Rating: 5 out of 5
Visited: April 2023
I'm incredibly impressed by the new team of GP's here, the new attitude is amazing. In my last few appointments, the time taken by the team to understand my medical issues, reassure me and spend time to resolve the issues was wonderful. I really cannot speak highly enough about my last few visits.