janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-snaith-and-rawcliffe-medical-group
Title: Need more practices like this
Rating: 5 out of 5
Visited: June 2023
As someone who works to support vulnerable individuals in East and South Yorkshire I have more experience than I would like dealing with GP practices. It always reminds me to be greatful that my practice The Marshes Surgery provides such a professional and stress free service. I have never had a problem making contact or getting appointment. I have always received the support I have needed and I speak on behalf of myself and my family. Other practices could learn alot from the Marshes team. Keep up the good work. It is appreciated.
GP surgery review: the-snaith-and-rawcliffe-medical-group
Title: Brilliant
Rating: 5 out of 5
Visited: June 2023
I cannot praise the practice highly enough. Fantastic service and attention as always. We are so lucky to have The Marshes as our practice
GP surgery review: the-snaith-and-rawcliffe-medical-group
Title: Consistantly high standards and professionalism
Rating: 5 out of 5
Visited: June 2023
This practice is run extremely professionally, I can honestly say that I have never come across a member of staff who has not been anything but helpful and I always feel more then satisfied with response times and service provided. All the partners are genuinely caring people who do their upmost to help at all times. I always feel that things have been explained well to me, that I am given options and able to make decisions regarding my care. The opportunity to ask questions if I am unsure of something is always given and I never feel that appointments are rushed. For example if I want advice writing down for me then it can be sent to me via text message if required. My experience of the nursing staff has also only been excellent. The reception staff are always pleasant and helpful and knowledgable and I always feel that they have taken ownership of any query which I may have and signposted it correctly. Waiting times are low, same day appointments if necessary are available, even getting through on the telephone only usually involves a short wait. Technology is used for booking appointments, messages can be left for clinicians, and also received, photographs can be sent securely and viewed instantly. All in all this is an excellent practice, working under the same pressures as all others in primary care however somehow delivering first class service service whilst others are struggling. I cannot thank all staff at The Marshes enough for the care I and my family receive, they should be very proud of the teamwork which is provided resulting in such high patient satisfaction.
GP surgery review: filey-surgery
Title: Brilliant service
Rating: 5 out of 5
Visited: May 2023
Had a medical issue and was asked to attend surgery even though they were on a break. Within 20 mins I had seen a nurse and GP. Had a full medical and given the all clear. Superb staff and great service. Thank you.
GP surgery review: filey-surgery
Title: Great team
Rating: 5 out of 5
Visited: January 2022
Wonderful group of caring 
Professional people
Working to deliver a top
Service
Under extreme conditions
During pandemic
And all times
GP surgery review: hackness-road-surgery
Title: Bad service
Rating: 3 out of 5
Visited: May 2023
After calling for an appointment on Monday and been told my daughter was just viral to her going down hill two days later speaking to 111 and been told to be seen by my gp within a hour to be told by the receptionist that isn’t going to happen today three times may I add I ended up at a and e where my daughter had the onset of pneumonia. But this wasn’t just goig to happen in two days. I feel we weren’t seen correctly on Monday.
GP surgery review: scarborough-medical-group
Title: Patient despair at poor responses from my surgery
Rating: 1 out of 5
Visited: December 2023
For a patient, trying to contact Scarborough Medical Group often seems like banging ones head against a brick wall, for the following reasons.  (1) after completing registering as a new patient, I visited my nearest branch of SMG at least 2-3 times just to obtain a password for logging on to SystemOnline.  The admin staff apparently expected me to go to a more distant surgery to collect my password in person.  After finally consenting to send my password to the surgery where I had registered, I logged on using the password, only to find that the next day, the password no longer worked – someone (in admin?) had reset the password.  After contacting them again, they emailed me with a new password – which worked.  (2) Contacting the surgery by phone normally involves a 5-10 wait merely to speak to the operator.  The SystemOnline doesn’t let me email the surgery, though the SMG email pro forma does – but without any certainty it will reach my chosen surgery.  (3) After being told that one of my regular prescription medicines is no longer available, I visited the surgery to ask if a substitute was available (at the pharmacist’s suggestion).  But the receptionist on duty merely said: “It’s beyond our capacity”, and made no attempt to contact a GP on my behalf.  (4) I have tried to contact the Practice Manager no fewer than four times (by email twice, by phone, and by letter) but each time, I have received no response.  

I do not consider this is satisfactory.
GP surgery review: scarborough-medical-group
Title: Poor, still hiding behind the Pandemic rules.
Rating: 1 out of 5
Visited: November 2023
Been on the phone for well close to 65 minutes now just waiting or someone to pick up, after being told I was No 10 in the call queue.
The wait times are disgraceful, both for someone to answer the phone and for appointments if you are lucky enough to get to see a GP.
This place is still hiding behind the long gone Covid Pandemic and use it as an excuse for their incredibly poor service. How they are allowed to carry on working in this way is a joke.
I would not recommend SMG, and if I could get in elsewhere, I would have done so long ago.
GP surgery review: scarborough-medical-group
Title: Terrible communication
Rating: 1 out of 5
Visited: February 2023
This practice is a complete shambles. Terrible communication. Very difficult to get to a GP.  They send prescriptions for things you know nothing about and make referrals without telling the patient!
GP surgery review: fieldhouse-medical-group
Title: Awful
Rating: 1 out of 5
Visited: December 2023
I recieved a call back and the Dr wouldn't let me explain my problem just started shouting at me about appointments
GP surgery review: fieldhouse-medical-group
Title: Great service
Rating: 5 out of 5
Visited: November 2022
I went to see a Gp to day he listened to me and made me feel like a person not a number he was very thorough in his observations and made me feel that it was a problem that needed solving
GP surgery review: fieldhouse-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
I have been a patient here for many years. I cannot speak highly enough of everyone concerned. I have never waited more than 15 minutes to speak to someone. I have had lots of issues with skin injuries and I am always dealt with promptly and sympathetically
GP surgery review: littlefield-surgery
Title: Waste of time.
Rating: 1 out of 5
Visited: August 2023
Registered for the practice telling them specifically what I wanted to do. They booked an appointment for the following month, and then when I contacted them about a mental health assessment they went on to refer me to the completely wrong service (a talking therapies service who specifically told me over the phone that they can't do that). After waiting a month for my appointment and then sitting in the waiting room for over an hour I was told that they couldn't do what I wanted to do, followed by a condescending explanation that I should've been told it wasn't possible when I signed up over a month ago, which I wasn't.
GP surgery review: pelham-medical-group
Title: “ call back in the morning ,no action required “ practice
Rating: 1 out of 5
Visited: June 2023
Not fit for purpose . What more can you say.
Office staff reading from a script like they are selling time share. Not fit for purpose. 
Patient care need to be reviewed
GP surgery review: pelham-medical-group
Title: Incompetence
Rating: 1 out of 5
Visited: February 2023
There is only one dr there at the moment that is good and very helpful but unfortunately to get an appointment with him you must wait for weeks. The rest of the gp’s there they mistake your results, they treat you like you are not a person and even if they see you not well they will say you are just panicking. Some of the receptionist there are so rude and incompetent they give me wrong urine sample and then i had to go back and waste my time. This is the worst practice and receptionists! They dont care you sick , they will deny to do further tests or refer you to a scan.
GP surgery review: great-ayton-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2022
Good appointment procedures and helpful staff. Highly recommended - thank you. Keep up the good work.
GP surgery review: mayford-house-surgery
Title: Shockingly inefficient
Rating: 1 out of 5
Visited: February 2023
I had a number of bad experiences within the last month. Initially I was typing to get a routine procedure booked in. The receptionist booked in wrong procedure, so we had to re-schedule. When I came the next time, too short slot was booked in so we had to re-schedule again. I moved out of area but still work in Northallerton and I was told that I shoul change the practice. Not great for my sense of inclusion... Yesterday I called to ask for a sick note and was told to call today as my previous note didn't expire until midnight. Today I was there again for my procedure (finally) and asked the receptionist. I was told that the sick note will be sent to me, later than a doctor will call me neither of which happened. Now I am in trouble at work ... I simply cannot express how inefficient and detached from reality this practice is.
GP surgery review: mayford-house-surgery
Title: Good practice - with flaws
Rating: 4 out of 5
Visited: September 2022
The only criticism I have - and this applies to a lot of places - is that as an older person I am constantly having to put up with being called 'dear', or 'darling etc. I am not a child nor am I mentally challenged - I am just older than the person speaking to me.  Please stop your personnel from using this sort of language and ask them to be respectful!
GP surgery review: mowbray-house-surgery
Title: Reception desk dissatisfaction
Rating: 5 out of 5
Visited: September 2023
I was told to submit a photograph to a Nurse Practitioner via a message link.   The message failed to appear and on enquiring at the surgery this morning, I was told that the links were not working and to a shoulder shrug was further told that it was not. known when it would work.   When asked for advice as to how to proceed, a further shrug was followed by "make another appointment to see the clinician".   Not impressed by that level of rudeness.
GP surgery review: mowbray-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
I've been coming here since I moved to the area four years ago and have consistently found them to be excellent. Repeat prescriptions can be ordered online and picked up from the pharmacy at the surgery. Appointments can be booked online or on the phone and I have found them to be easy to access. For example I called today at 10am with a chest infection and I was seen at 2.15, antibiotics in hand before leaving. Staff on the desk, the GP's I have seen, and the nurse practitioners are all lovely.
GP surgery review: mowbray-house-surgery
Title: Well organised
Rating: 5 out of 5
Visited: October 2022
Went for both jabs today, queue's were very long but had both jabs and back in car in 15 minutes, very well organised
GP surgery review: mowbray-house-surgery
Title: Very Impressed
Rating: 5 out of 5
Visited: September 2022
I am new to the area and practice but have found a much higher standard of interest and care here than at my previous doctors` surgery. People have taken an interest and gone the extra mile. I am very grateful.
GP surgery review: mowbray-house-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: August 2022
One of my most problematic ailments looks like it's going to be sorted after many months of examinations and medication. Thanks to GPs and others involved
GP surgery review: mowbray-house-surgery
Title: Very good with the right DR
Rating: 4 out of 5
Visited: July 2022
One or two Dr's are amazing and I'd a good practice. One I had today suggested I should go back to dairy products after telling him I am intolerant but had problems with him before. Just because someone is a qualified GP they are still a person like you and me.
To here's a few with double barrel names who are amazing. Good luck
GP surgery review: mowbray-house-surgery
Title: Good practice
Rating: 4 out of 5
Visited: July 2022
Seen on time for vaccination. Friendly staff. Nurse explained everything about vaccination. Happy with the service.
GP surgery review: thirsk-doctors-surgery
Title: Outstanding Practice
Rating: 5 out of 5
Visited: June 2023
Thirsk Doctors’ Surgery is an outstanding medical centre with a very high standard of professional holistic care. Being in my “twilight years”or I would rather call it “afternoon teatime”, I’ve needed more maintenance and have been extremely well looked after. Nothing is too much trouble. From my initial first visit, 3 years ago, I have always received a warm welcome from the receptionists, nurses and doctors and received outstanding medical and nursing care. Thank you.
GP surgery review: thirsk-doctors-surgery
Title: Good people
Rating: 5 out of 5
Visited: April 2023
Have been helped by all at the surgery. Very kind and respectful.
Understood my need for help. Reception, Doctor and dispensary.
GP surgery review: thirsk-doctors-surgery
Title: Person centred approach
Rating: 5 out of 5
Visited: December 2022
Have always received supportive, empathetic and care that I felt involved in. 
My thoughts and needs were taken into account and have never been made to feel rushed or not fully listened to especially as have had some ongoing support needs.
GP surgery review: thirsk-doctors-surgery
Title: Amazing Service
Rating: 5 out of 5
Visited: June 2022
I took my dad for a health review as i was worried about his deteriating health.
We were given a 30 min appt as there was lots to discuss and we were there much longer.
Immediately we felt at ease as they took their time..showed empathy and really took their time with dad exolaining everything as they carried out numerous tests and put the wheels in motion for further investigations.
Their caring nature and tone of voice was amazing and they explained everything nice and simple so Dad would understand.
We werent rushed..they asked lots of questions and let Dad answer in his own time.
The bedside manner was outstanding!
Thank you
GP surgery review: thirsk-doctors-surgery
Title: Fabulous Doctors Surgery
Rating: 5 out of 5
Visited: May 2022
May 22 has seen all my family unwell and we have individually needed to speak with the Doctor. As usually we were  offered first class service, from our first port of call with the receptionist through to speaking with the Doctor.  We were called back most times within the hour from the Doctor whom not only prescribed medication but also offered to see us the same day if we so wished. I will also add that not all contact made to the surgery was first thing in the morning! 
Our surgery has currently gone through some major changes, which had proved difficult for all concerned,  but not once when I spoke with any staff member was I made to feel that my query was not important or I was in any way an inconvenience.
Thank you all your very much appreciated!
GP surgery review: thirsk-doctors-surgery
Title: Lovely team, friendly, helpful staff
Rating: 5 out of 5
Visited: May 2022
I just wanted to write in about my experience in the surgery on the 12th May 2022. I rang the doctors to try book an appointment the morning of the 12th May for a possible ear infection I'd had a while, the staff on the phone when talking to me were all very lovely and efficient, asking for my symptoms, and even occasionally putting me on hold to consult with other staff, I was then booked in for a telephone call the same day, they couldn't give an exact time but somewhere before 11am. I promptly received a phone call back with a Dr about 9.30 and was asked if I could make it in to the surgery for 10.30 as they felt it would be best to check me over in person. Grateful someone could see me so quick, I went in. I checked in, with a lovely chatty  on receptionist, I also had an NHS app question to do with a prescription, the  receptionist had a look for me and was also unsure but found another team member to come have a look at it for me. I sat down in the waiting area and the other team member came out and had a look at the app and explained what they thought it meant and thought I should check with dispensary. Again, the interaction was very friendly and helpful. While seated the receptionist came out and informed me my appointment was running a little late and explained the situation, it wasn't an issue for me and I just felt it was really nice to be kept in the loop. I then went in to see the Dr and they welcomed me in, asking me to explain my symptoms. The Dr had a look in both my ears, and found the issue. They promptly resolved my problem, but also explained to me what they had done, the cause, what had likely brought the symptoms on, and how better to care for my ears. Never use cotton buds in your ears! I was amazed by how efficient the Dr was, resolving my issue right there but also just how friendly they were, and also how patient they was with me, taking the time to talk through and explain everything to me. At the end of our appointment the Dr asked me if there was anything else I needed, it wasn't anything urgent but I did have a query about something else, but I was worried I might be eating into someone else's appointment. They assured me it was fine and again I really felt like they took the time to have a look and also explain what it could be and anything to look out for if I had any further concerns. I felt very at ease after seeing the Dr. I then went round to dispensary to query my NHS app issue. The staff there again were very efficient and they explained what had happened in a pleasant manner. I then left the surgery, feeling much better and reassured. Anyway, I just really wanted to write in my thanks to the team at the surgery. I know first hand you are often under a lot of pressure and I just wanted to let you know that your team are doing an amazing job and from start to finish my experience in the surgery was met with friendly, caring faces and pleasant interactions with staff. So thank you again.
GP surgery review: thirsk-doctors-surgery
Title: Appointments
Rating: 4 out of 5
Visited: April 2022
The new policy for appointments is really substandard . The times for calling between 8 am and 10 am do not suit working people who may be travelling to work or indeed working  The appointment offered was in the Friaridge hospital which given that I actually live 5 mins away from the actual surgery is really inconvenient as the person for whom the appointment is being made does not drive . I called just around 10 am and was on hold for over 11 minutes being number 3 in the queue . I have called in the past and been number 25 in the queue and in that case would have been expected to wait for 77 minutes to make an appointment . I hung up after 15 minutes ! Seriously this system is not working for working people . No -one should be driving 20 miles to see a doctor when they live a 5 minute walk away from the practice . On Monday when I need to contact the practice affinity for an appointment , I will actually walk round because it’s quicker than calling !
GP surgery review: dr-ac-milner
Title: Outstanding practice
Rating: 5 out of 5
Visited: August 2022
Once again, I put pen to paper to remind everyone how great the Anlaby Surgery is. Right through the epidemic they were there for their patients, maybe a telephone call instead of face to face due to coronavirus but nevertheless it was contact with a medical professional. They are like all practices extremely busy but always find time to care. Their reception staff are efficient and smiling with a 'can do' attitude. How they cope with some of the customers is beyond me but cope they do. Both Doctors are great and explain conditions carefully and, in a manner, we can understand, and don't forget the nurses taking blood samples and caring for patients in their own way. Maybe whoever the Secretary of State for Health is going to be he or she would do well to take note of the Anlaby Surgery model. I will continue to provide them with chocolate biscuits on my visits. Biscuits are not a shining example for the nation's health, but it is a small reward for such a good service.
GP surgery review: dr-ac-milner
Title: Uncaring staff
Rating: 1 out of 5
Visited: May 2022
Speaking to the receptionist and male doctor at this practice has really put me back in my recovery. Doctor didn’t read my medical notes, asked me “what I wanted” (as if I’m a medical professional) and completely patronised and belittled me. Receptionist was rude and snappy and extremely unhelpful. Has made me question going to a doctor again for help as it was such a bad experience. This is not the first time I have seen the doctor and he has made me feel this way.
GP surgery review: dr-mitchell
Title: Fantastic reception & Exceptional Dr
Rating: 5 out of 5
Visited: June 2022
We got registered same day, had the doctor call us and then take an immediate look at one of our infant twins in the evening. Fantastic, amazing surgery. Gave me clarity as a parent, helped me cope up with my own anxiety ! Surreal experience honestly. I can trust them blindly with my kids- for they will prioritize, diagnose  & treat with utmost diligence. Don’t have enough words to thank them
GP surgery review: king-street-medical-centre
Title: Reception staff member amazing
Rating: 5 out of 5
Visited: January 2024
Called surgery regarding my daughter needing blood tests and a possible further prescription. Really friendly, helpful lady on reception answered all of my questions and confirmed them with a clinician also booked daughter in for bloods. Really stress free amazing service,  thank you so much.
GP surgery review: king-street-medical-centre
Title: Car park
Rating: 3 out of 5
Visited: September 2023
I had to pop into surgery as I couldn't hear anp over the telephone. She was giving me serious news. 
Today I received a parking fine in the gp surgery car park £100! I am discussed and wanted to warn other patients!
GP surgery review: king-street-medical-centre
Title: Praise as quickly as complain .
Rating: 5 out of 5
Visited: July 2022
Once again I can only praise staff involved with my appointment . The nurse involved was extremely /reassuringly knowledgeable & patient /thoroughly explaining issue & course of action . My only negative being they are ,understandably , moving onto an even greater role- well deserved ! Thank you & good luck .