janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: sandgate-road
Title: e-consult doesn't work
Rating: 1 out of 5
Visited: May 2023
Having had constant bad service from the useless phone system I tried to use the e- consult facility this morning.  I opened the page at exactly 8am but by the time I had tried to login via my
 NHS password the website informed me that all e-consults had been booked. I have no faith whatsoever in this system. 
I have no complaints about the doctors or nursing staff/advanced practitioners at this surgery but the process of gaining access to them is lamentable.  
The practice manager has told me via email that they are trying to refine the booking system but it is taking too long. The recorded messages are infuriating and too repetitive. 
To sum it up I am giving up today and putting up with my symptoms until I can face trying yet again to get through.
GP surgery review: sandgate-road
Title: How  did it all go wrong?
Rating: 1 out of 5
Visited: May 2023
I have been a patient here for 55 years, and for 50 years I could not speak highly enough of the quality service from doctors, nurses, and back-up staff.     However since Covid the place seems to have collapsed into a complete shambles.   Prior to Covid there was a practice manager who was always very helpful and available if there was any problem.

It is now a near impossibility to see a doctor, and the place now seems organised that it is difficult to even make contact with someone.   I have spent many hours on the end of a telephone without success, as have so many other patients reporting on this website.

Recently I wanted to contact my diabetic nurse to ask about test strips.   On phoning I think I was 19th in the queue, so I came across a little known email address for the surgery - it is so secretive that I could not see it on their website.   Using this address, I sent an email asking for the test strips, and for the email to be forwarded to the relevant nurse.    I got an anonymous response stating "Our procedures have changed and we are no longer able to accept emails requesting appointments or clinical advice.   Please contact the surgery by e-consultation or by telephone...".

I replied that as I was not seeking an appointment or clinical advice was my email forwarded to the diabetic nurse?   I did not get an answer, so I sent another email.   Still no response!

My feeling is that this once-great practice is now run entirely for the benefit of the staff.   The  main exception is the hard working nurses who were there in the worst time of Covid, unlike the doctors who seem to  disappear into near invisibility and have remained so.

My wife and I are so fed up with Sandgate Road surgery that we have now quit and registered with another local practice
GP surgery review: sandgate-road
Title: Awful practice
Rating: 1 out of 5
Visited: May 2023
Phoned at precisely 8.00a.m this morning.After 30 seconds was connected to option 1 only to be told that all appointments were gone for today. How can this be when you can't book advance appointments or book at the surgery.
Prior to covid this was an exceptional practice but now it is not fit for purpose. It appears you have to be dead to get any response
GP surgery review: sandgate-road
Title: Conflicting advice
Rating: 3 out of 5
Visited: April 2023
Wednesday I phone to leave message for GP, no...write a letter
Thursday...texted to say you can't write a letter!
I give up
GP surgery review: sandgate-road
Title: Unbelievable
Rating: 1 out of 5
Visited: March 2023
Rang dead at 8am.... By 8.02 after listening to waffle... It says all appointments are gone... And I am number 30 in the q. The service and appointment system here is disgusting. They don't listen and don't learn. Pre Covid this surgery was the best. Since Covid they use it as an excuse for no appointments. Absolutely ridiculous.... What do the Gps actually do?... They don't see anyone..,. Sadly, now one of the worst surgeries in Folkestone
GP surgery review: sandgate-road
Title: The service is very bad never met a doctor from here
Rating: 1 out of 5
Visited: March 2023
Never get thru on the phone - use 111 its the only way and have been to A&E many times and only once at sandgate
GP surgery review: sandgate-road
Title: Appointments
Rating: 2 out of 5
Visited: March 2023
This week I needed an appointment to see a doctor, telephoned at 8.05am I was number 34 in the queue, no chance of getting an appointment. When is the surgery going to allow patients to walk in and make an appointment with a receptionist? COVID is being used as an excuse!
GP surgery review: sandgate-road
Title: Impossible to book appointment
Rating: 1 out of 5
Visited: March 2023
I have tried for 2 weeks to book an appointment.  The online appointment & e consultation booking service is a farce. How can there be ‘no appointments remaining’ at 8am when it supposedly opens for bookings?  Day after day I’ve tried and nothing. On the occasion I phoned the surgery - half hour queue - it was suggested I pay to see a private doctor. This surgery is not fit for purpose.
GP surgery review: sandgate-road
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: February 2023
All appointments and e-consult appointments have gone within minutes of the telephone lines opening at 8am. No face to face appointments available at the surgery. Information on the website is not helpful. Too many recorded messages while you are trying to get an appointment. Not good for those with pay as you go phones.
GP surgery review: sandgate-road
Title: non-functioning as previous reviews say.
Rating: 1 out of 5
Visited: February 2023
No appointments of any kind. Same experience as everyone else says.  Eventually I was promised call-back after seeing a private Gp (did not want this but worried by symptoms) who emailed them I urgently needed seeing plus meds or else visit  a&e. They never called back. Then said they sent my prescription to Essex !!!! This practice is positively a danger to patients and needs to be closed down for safety.  Don't bother going here.
GP surgery review: the-new-surgery
Title: Very disappointed.
Rating: 3 out of 5
Visited: March 2023
After leaving a review a response was given asking me to email the practice. I did as requested and to date, over a week ago, no reply which is what I expected. I'm very disappointed but not surprised.
GP surgery review: the-new-surgery
Title: No use to anyone who works
Rating: 2 out of 5
Visited: February 2023
This practice is only good for people who don't work.
You can only book an econsult between 11-12. Why limit to such a short time? I cannot sit in an open plan office where i work and go through screen after screen of intimate questions. 
Once you submit your enquiry you get a message that you will get a call in 4 days time. I Checked the NHS app to see if the details had been uploaded and that told me the name of the doctor and appt time of 15:50. At 16:50 the doctor called but I had given up and gone to the loo so missed it. The doctor left a message asking me to call back. Which I did straight away, only to be told I was number 5 in the queue. By the time the queue had gone done it was nearly 17:30 and the phone went dead.
I phoned back the next day 78 times on redial and 13 mins in the queue to be told econsult appts don't give a time and I need to start the whole process again and be prepared to have my phone on me at all times on that day. Working people cannot always do this.
I have been trying to get my issues sorted since September but these delays and all the stress this causes are really making me feel much worse.
GP surgery review: the-new-surgery
Title: Good Experience
Rating: 5 out of 5
Visited: January 2023
I find the receptionist staff polite helpful and caring. I have to re dial to get through and wait in a queue but that’s life these days for everything. I have been with the surgery for about 15 years and any time I have needed them they have been brilliant. I find the doctors really thorough and kind. Things are really difficult at the moment but I think you are doing a great job, thank you and you are appreciated !!
GP surgery review: the-new-surgery
Title: Disappointing
Rating: 2 out of 5
Visited: December 2022
I have found that some of my family members have diabetes and I have been advised to get a blood test to find out if I have diabetes too.
I emailed the surgery on 9th December explaining my case and requesting an appointment for a blood test. I received an automated reply saying 'Please note this mailbox is not constantly monitored therefore should your query be urgent please follow up with a telephone call to 01303 243516 to alert us'
Since I have been trying to call the surgery but without any success. :-(
GP surgery review: the-new-surgery
Title: Is this how the NHS is going
Rating: 1 out of 5
Visited: November 2022
I tried to phone at the very minute of the practice opening ie 8 .30 told it’s busyI then rang 15 or more times till 8.45 still busy , then at 8.50 rang and told 6 in line when eventually got through no appointments ring at 12 
So I go online still no appointments , I went for a blood test and guess what. An empty waiting room, what is going on ?
GP surgery review: the-new-surgery
Title: This time, a great experience!
Rating: 4 out of 5
Visited: June 2022
I left a review mid 2021 which was uncomplimentary, to say the least, at that time.  However, a year later and the experience is much better all round.  I called the surgery late morning yesterday.  Whilst there was a long wait to get through, when I did I was quickly given an appointment later that day for my elderly parent.  The appointment was on time, the reception staff and doctor were first class.  A really good, professional experience.  Such a change from last year.  Many thanks to all staff.
GP surgery review: the-new-surgery
Title: Total nightmare
Rating: 2 out of 5
Visited: May 2022
Been waiting 13
 days for a phone call did not recieve 604 calls morning and aftermoon 2hrz hanging on in a que.
GP surgery review: the-new-surgery
Title: Unacceptable practice
Rating: 1 out of 5
Visited: February 2022
My mum and I are registered with this practice and is so rare to get an appointment. Even in your critical condition they will be so rude n bluntly tell you there is no appointment. At one time we call them very early in the morning before they start only for us to be told no appointment. There are unprofessional and highly rude. A medical practice is there to work n give care to support the community they practice there. At times I say to myself what is the use to have a practice (a medical practice) and there is no use of it to the patient that needed them the most. I hope the Nhs will investigate this practice. My mum has a high blood pressure and need an appointment so bad only for them to refuse and are even rude to tell mum, she can change any time she want. I hope my review will be take seriously. Mum and I have decided to change and get a new practice than to be registered there and will not a appointment. Thank you.
GP surgery review: the-new-surgery
Title: Amazing and helpful staff
Rating: 5 out of 5
Visited: January 2022
Hi, I’ve just had a call with one of your healthcare practitioners, and what can I say! He was professional, calm, caring, thorough and a pleasure to speak too. Please send him this as well as the practice manager, I too work for the NHS and I believe we should compliment where necessary. Also on the matter of compliments, I think you’re an amazing GP surgery and your receptionists and all staff are always fantastic and kind, I’ve never had a problem when I need to call to speak to someone so thank you!
GP surgery review: the-new-surgery
Title: Not fit for purpose.
Rating: 1 out of 5
Visited: January 2022
There is no cohesion or communication at this practice. You are not seen as a patient but as a nuisance to be tolerated. That is if you can get an appointment in the first place. GP's do not even check your medical history before seeing you. They are not of a professional standard.
GP surgery review: the-wells-medical-practice
Title: lazy nightmare
Rating: 2 out of 5
Visited: May 2022
after several tries got through to GP ,when i asked for help with my problem and asked the relevant questions about it i been told i am being difficult and "rude?" wow ~thanx for the help when i need one
GP surgery review: the-wells-medical-practice
Title: Please just answer the phone
Rating: 2 out of 5
Visited: March 2022
I cannot say how good the staff are as I can never get through.  I am now at 30 minutes of mussak with no sign of progress
GP surgery review: the-wells-medical-practice
Title: Bureaucratic nonsense
Rating: 1 out of 5
Visited: February 2022
Can never get through to this practice on the phone (they use Covid as an excuse, but this has been true for years, when I actually caught Covid back in March 2020- before the disease really hit the UK, I called them at their opening time and had to redial 120 times to get through)

I went into the practice today to get a medical history form completed for a police application, they told me they aren't completing medical applications that aren't for the NHS and that I would have to go to a private GP.

I challenged this, saying that the private GP would need to contact them to get the information anyway, so why can't they just provide it direct to me.

They replied "It's because of Covid".

Absolute nonsense. Sooner this practice goes under the better.
GP surgery review: waterfield-house-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: May 2022
Your Review:  I have received consistently excellent care from my GP , who has taken a genuine and thoughtful interest in my well being , since my first appointment over a year ago . All staff have gone above and beyond my expectations , and I am immensely grateful for all the support .
GP surgery review: whitstable-medical-practice
Title: Exemplary service
Rating: 5 out of 5
Visited: May 2023
I am elderly, late 80’s, with extensive arthritis. The arthritis in my right shoulder hampered both my writing and my general day to day life. It was also painful, my normal activities were sorely curtailed. Through the persistence of my GP, following the deferment of several surgical appointments through my own ill heath I had the operation to replace my shoulder with a ball and socket joint. Physiotherapy followed this and after many carefully performed exercises I can use my right hand and arm. I am so happy with improved mobility. Thank you to the extensive team at Estuary View Medical Practice that made this possible.
GP surgery review: whitstable-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
I took my husband this morning and we were seen and treated so quickly..all of the staff are friendly and welcoming.
The Dr we saw was very thorough and caring..prescription given and lots of advice! Fantastic service well done !!
GP surgery review: whitstable-medical-practice
Title: Great A&E department
Rating: 5 out of 5
Visited: April 2023
When I had a problem with my hand, which swelled up to twice the size they were excellent. The showed great concern and professionalism. Thank you
GP surgery review: whitstable-medical-practice
Title: Wonderful minor injuries unit
Rating: 5 out of 5
Visited: March 2023
Found myself visiting this MIU twice recently, first with small child with chest infection and secondly regarding myself and something completely different. Both times received faultless, thorough and caring attention, even in the first instance on a very busy Sunday afternoon with a waiting room crammed with anxious parents with feverish children. I understand why we can't identify staff but wish I could thank some amazing nurses whose people skills matched their professional expertise.  There seemed to be such warmth and mutual respect between staff members too.  We are incredibly lucky to have these fantastic facilities and wonderful people to support us when we need them. Thank you Whitstable MIU.
GP surgery review: whitstable-medical-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: March 2023
We are very lucky to have this practise, so many great services with helpful and supportive staff who go out of their way to ensure patients are well looked after.
GP surgery review: whitstable-medical-practice
Title: Great - dermatology
Rating: 5 out of 5
Visited: February 2023
Cannot praise the dermatology department highly enough. It is the first time in years and years that i felt I was being listened to and not palmed off quickly with the same ineffective prescription. The approach from the doctor was nothing short of the best care available: Un-rushed, informative, caring, supportive and sympathetic. It felt like the best the NHS can offer; Probably, in fact, the best you could get from private healthcare also.
GP surgery review: whitstable-medical-practice
Title: Brilliant care from the whole practice
Rating: 5 out of 5
Visited: February 2023
I’ve got covid and have found it quite scary . I rang the surgery to request a telephone consultation with my GP and the whole experience from the initial telephone call has been faultless , indeed even better than I could have asked for. My GP suggested that my husband drove me to the surgery where I was examined inside our car in the car park . The reassurance that I was given was brilliant. I cannot thank them enough and feel very fortunate to be a patient at Estuary View
GP surgery review: whitstable-medical-practice
Title: Brilliant Service
Rating: 5 out of 5
Visited: February 2023
I attended the Medical Centre Walk in Clinic with a foot injury at 8am and  was so impressed with the care, attention and speed at which i was seen. Every member of staff from the Dr who saw me to the receptionists and Xray nurse were friendly, informative and helpful. A fine example of a service at its best!!. Thank you.
GP surgery review: whitstable-medical-practice
Title: Fantastic Practice
Rating: 5 out of 5
Visited: January 2023
Excellent caring service and the best treatment I have ever received. Always take the time to see you at short notice if needed. I am so impressed with it .
GP surgery review: heathcote-medical-centre
Title: Super helpful and caring
Rating: 5 out of 5
Visited: August 2022
I rang today about my daughter I had a few receptionist work together and help me within minutes and get my daughter the right treatment. Cannot thank this medical practice enough!
GP surgery review: heathcote-medical-centre
Title: Good Practice
Rating: 4 out of 5
Visited: August 2022
The Receptionist went over and beyond for me to get an urgent appointment with the doctor.  She was amazing and made me feel so relaxed when I spoke with her.  The doctor was really helpful to and needed confirmation of my treatment from 2 other consultants which she got instantly in my appointment and even confirmed in a text message.
GP surgery review: heathcote-medical-centre
Title: Stick to time
Rating: 5 out of 5
Visited: July 2022
Really happy with the service today and in the lead-up to my appointment. Fast and efficient service, and were even able to get me in to see the nurse rather than me having to return another day.
GP surgery review: heathcote-medical-centre
Title: Brilliant Practice (most of the time)
Rating: 5 out of 5
Visited: July 2022
I've previously left excellent reviews for Heathcote Medical Centre however today's consultation with the practice nurse fell some way short. Perhaps she was overworked or maybe she was just having a bad day - it happens) However during my 10 min consultation she(the nurse) appeared totally disinterested. On the plus side i was seen on time and if i'd needed extra time in the consult i'm sure that would've been granted. Btw, the two ladies working reception were excellent.
GP surgery review: heathcote-medical-centre
Title: Consultation with GP
Rating: 5 out of 5
Visited: June 2022
I attended the surgery today for an appointment and was really impressed. The doctor had taken time to read my notes and understood what the issues were but checked with me that was right. When the doctor examined me it was done in a sensitive and professional way and everything was explained very clearly to me and what the plan would be. The doctor was very kind, knowledgeable and treated me very professionally but at the same, with great empathy. I have a follow up call booked that was arranged to fit in with my work commitments. Great care all round! Thank you
GP surgery review: heathcote-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: May 2022
I booked an appt online to see a Nurse as I have a sore throat thinking tonsillitis this morning. Within 2 hours a Doctor phoned to discuss and decided they needed to see me in person. With 15 mins I was there and the ladies on the desk were so helpful. I then saw a delightful Doctor (initials AS) apologies I don’t remember how to spell her name. She was very kind, took her time, no rush to discuss and sorted throat issue. We often complain when things don’t work properly but when they do work great they should be thanked!
GP surgery review: heathcote-medical-centre
Title: Amazing assistance
Rating: 5 out of 5
Visited: May 2022
Got left stranded at Heathrow as the NHS Covid App failed to work on check in stating 24 hrs to approve due to a new phone.

Surgery provided a text with letter showing Covid vaccinations and subsequently due to an over zealous Emirates manager another letter signed and stamped without query. Thank you saved my trip !
GP surgery review: heathcote-medical-centre
Title: Fantastic service from both the receptionist and GP
Rating: 5 out of 5
Visited: May 2022
Fantastic service from both the receptionist and GP.. I injured my back and had to go to A&E in Epsom on Monday 9th May in 2022. I was given only painkillers which did not help me throughout the night. I telephoned the GP the next morning and requested increased painkillers morphine as suggested by the hospital. The GP said he would like to see me before prescribing morphine. I cannot tell you what a fantastic and caring doctor he is, he examined me and discovered my back I was going through some sort of spasms he then prescribed the necessary medication to relieve the issue rather than painkillers to mask the issue he was very patient, understanding, caring and extremely helpful. Another great and caring person within the NHS. I believe so many times people are happy to provide negative feedback but will not take the opportunity to feedback when they’ve had such a fantastic experience I hope this will contribute to him in someway via his management chain.
GP surgery review: heathcote-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: May 2022
The Reception staff at Heathcote are amazing. They’re so helpful and kind. All The Doctors or Nurses I have seen as well are happy to listen and sort problems quickly. A great practice!
GP surgery review: heathcote-medical-centre
Title: Really Helpful
Rating: 5 out of 5
Visited: April 2022
Mine was a telephone call with a receptionist. My request a little involved and urgent and I was treated with kindness and my predicament resolved within an hour. I always receive the best of care from Heathcote and feel I’m in the best of hands. 
Thank you
GP surgery review: longcroft-clinic
Title: Fantastic Service.
Rating: 5 out of 5
Visited: June 2022
I am extremely lucky to be registered at the Longcroft Doctors Surgery for 27 years+. Luckily I am relatively healthy but today I had an emergency situation. I phoned the surgery this morning and explained my dilemma  to the friendly receptionist. I was offered an appointment at 14:00hrs this afternoon. Seen, listened to and treated by a great doctor, prescription sent to the Chemists in Banstead on line then and there, collected the prescription and was back where I belong by 15:00hrs.😀. I really appreciate the fact that during a stressful and difficult situation you were there for me. Thank you for all Team Longcroft. Wishing you well. JW.