janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: teldoc
Title: Terrible set up
Rating: 1 out of 5
Visited: November 2023
My partner and I just moved to the area and changed to Teldoc having been with gp surgeries before not part of this grouped structure.
It is absolutely awful. The rest of the reviews on here are 100% correct and the replies by the “patient lead” are straight copied and pasted, sometimes saying nothing is better. Why not use e-consult? Because I’d like to speak to my gp please rather than self diagnose through an online blog.
I’ve been trying to call relentlessly for days, I'm told there’s no appointments left if I call later in the day and to call at 8am but every time I call at 8am the call queue is at capacity and I get cut off.
You can try say that this is increased demand on patient care but that’s just using a publicised issue to mask what is a terribly set up and managed group of practices. All of our family members have no problem getting in to see their gp in a host of areas. 
This isn’t a demand in the uk problem - it’s Teldocs problem and whoever’s responsibility it is running it.  Shame on you.
GP surgery review: teldoc
Title: Teldoc just ignore patients
Rating: 1 out of 5
Visited: November 2023
Dropped off repeat prescription asking for my inhaler to be changed back to ventolin as it was changed to salbutamol without being told why, Salbutamol is not strong enough for myself i use 2xboxes in a month while the 2xboxes of ventolin last me 8 weeks, They disregarded my request and issued salbutamol!!! I pay for my prescriptions now I've had to order online from a pharmacy and at a cost of £24.89 due to running out of salbutamol not that Teldoc are bothered!! If it's not strong enough to control my asthma why prescribe it, I'm paying twice for medication that they should prescribe, It's disgusting when you ask your told it's due to costing that salbutamol is issued!!! What about the cost to my health prescribing medication that's not controlled and if I have an attack I'll be in hospital wasting A&Es time for the sake of them saving money while I'm paying over n over for medication that's not working. Tried to get an appointment for when I'm not at work and can't even get one to discuss the issue. They get paid to have on patients on their books yet do nothing for patients with long term health issues just change prescriptions and don't care about the out come!!!!
GP surgery review: teldoc
Title: Terrible gp practice
Rating: 1 out of 5
Visited: June 2023
At no point have I received any other response to my medical inquires, other than " go to the urgent care centre " who them do nothing and send me back to the gp.

Wholly inadequate is my considered opinion on Teldoc as a whole.

The reason why the NHS is stretched to capacity is the failure of gp's to provide care for the patients in their practice catchment area.

Their entire response is to push the responsibility to the already over capacity A&E dept's.

Absolutely disgusted in Teldoc medicle practice in Malinslee and as a whole.
GP surgery review: teldoc
Title: Chocolate teapot
Rating: 1 out of 5
Visited: March 2023
Prior to Teldoc bring the majority of GP surgerys under there control I and many others could speak to a receptionist and actually get appointments or speak to a doctor. 

Once Teldoc came into place, they have demolished a service which was very good previously and made it impossible to get any appointment or to even speak with a doctor. 

Unfortunately when calling for appointments they often tell me no appointments for the week ahead and need to try again next week or at 8am the next morning when the lines are often over capacity resulting in the call being cut off.
GP surgery review: teldoc
Title: Avoid at all costs
Rating: 1 out of 5
Visited: January 2022
Teldoc are by far the the worst GP Practice group I have ever used, I wouldn't wish them on my worst enemy. They no longer allow you to book appointments at reception (at any of their practices) and they have now removed online booking from patient access. The only way to make an appointment is by phone and whenever you call you get a message saying the queue call is at capacity and they disconnect you. I have spent many many hours trying to book appointments over the last few months and each time I have had to give up. I am at the point where I will just have to wait for one of my conditions to get bad enough for a visit to my local A&E. It seems criminal that they are allowed to do this and it will undoubtedly cost lives.
GP surgery review: dawley-medical-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: December 2023
Twice in the last few weeks I have contacted the practice in the afternoon. I was given the same day appointments both times. I had two face to face appointments. Great reception staff and excellent care given to me by the clinicians. Highly recommend.
GP surgery review: dawley-medical-practice
Title: Awful service
Rating: 1 out of 5
Visited: February 2023
I dropped a request from my optician for eyedrops to the gp 7 days ago.   It was to be added to my repeat prescription list. I included a note explaining that I was finding it hard to buy over the counter and the first bottle was running out.  Called after a week and after being on hold for 30 mins I was  told the request had not yet been actioned.  No indication of when it will be.  This is urgent as I am due to have eye surgery soon.

It took me 82 calls one morning to book an appointment. 

I thought London GPS were bad.  This is much much worse
GP surgery review: dawley-medical-practice
Title: Worst practice ever encountered
Rating: 1 out of 5
Visited: January 2023
I can honestly say this practice is the worst I have ever encountered. Had an MRI back in Nov (it’s now Jan) and was told to expect 2 weeks for results. Still not heard. No one answers phones, won’t answer queries at the door (can’t even enter the building without being buzzed in), they tell you to call. Last time I tried to get an appointment for my daughter I ended up going to urgent care in A&E as was on hold for over an hour (and still no answer), tried to go to the practice to see if they could make appointment, was told I had to call. Poor guy in front of me had been trying to call for 4 hours and after finally giving up and going to the practice was told “you’ll just have to keep trying”. Due to moving around lots, I have been to many doctors practices over the years, but this one is by far the worst I have ever encountered. Avoid at all costs if you can!
GP surgery review: hollinswood-surgery
Title: Great staff
Rating: 5 out of 5
Visited: May 2023
I normally go to Priorslee surgery and it was so easy to book an appointment f2f considering that I work full-time. Receptionist very polite and I've been seen by an ANP which is a great professional *****
GP surgery review: wellington-medical-practice
Title: Felling let down
Rating: 1 out of 5
Visited: January 2024
The practice phone message waiting system message isnt empathetic or helpful and conveys a treatening, accusatory, unhelpfull tone to callers, this is the last thing thats appropriate for those seeking medical assistance.
GP surgery review: wellington-medical-practice
Title: Appaling Practice
Rating: 1 out of 5
Visited: January 2024
Requests to see a Dr has never been prompt or easy now the electronic system is time consuming, calls not answered and return call requests not returned and telephone staff unhelpful and obstructive.
GP surgery review: wellington-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
I had a problem so I spoke to my practice receptionist, soon after I had a call from the duty Doctor who listened to my symptoms .. I had to collect antibiotics from the chemist soon after. 
    A few days earlier my husband rang about a problem following surgery, he was seen by the duty doctor 30 minutes later. I think we are so lucky with our Medical Centre they do their very best for us.
GP surgery review: wellington-medical-practice
Title: Not fit for purpose
Rating: 1 out of 5
Visited: November 2023
Rang at 14.00 as asthma symptoms had worsened. Call handler put me hold to speak with a clinician. Response was the practice was at full capacity so advised to call NHS 111. I asked to speak to practice ma ager but was informed this was not possible. Appears that unless you are lucky to get a call answered in the morning you won't get a service. Out of capacity but still taking on new patients. This practice has been rated sub standard previously and urgently requires the relevant authority to review it
GP surgery review: wellington-medical-practice
Title: Would not recommend
Rating: 1 out of 5
Visited: November 2023
I'm not surprised this is the bottom of the list when it comes to GP surgery's in Telford, the service to begin with is shocking, there is no empathy or understanding from either front of house staff or anyone else for that matter, which for a medical practice you'd think would be their top priority.

Just to be able to see a GP there is a barrage of nonsense which includes several phone calls, then you have to speak to a pharmacist, then a clinician only to be be told my query is above their head and that I'd need to speak to a specialist... but they're the ones who told me to go to you? I know confusing right.
Funny part, they have a review next to the reception desk where it's almost green across the board for service, it's from 2018 can you please update it to reflect your current standards.

I dont understand how a GP surgery that is meant to help people can be the total opposite, it's like they're doing you a massive favour booking you an appointment and seeing you, do they not realise they deal with people who are ill, in chronic pain, have mental health issues and worse.
They are rude, don't listen and try to fob you off instead of actually trying to help, I just hope that their ineptitude doesn't hurt someone else.
GP surgery review: wellington-medical-practice
Title: Inappropriate triage
Rating: 3 out of 5
Visited: September 2023
I am writing on behalf of my mother who is 89 years old. She often has issues understanding the receptionist. I would like to suggest that the people doing triage slow down, speak clearer and/or louder to help. My mother requested a doctor's appointment, but the triage sent her elsewhere, though she wasn't entirely sure what/where. She could not understand the response. She said so at the time, but got exactly the same flood of words in the same voice, speed etc. So, she found herself with the physio. The physio said he couldn't help her! (unsurprising), but then he did not accompany her to reception to ensure the she got to see a duty doctor, which is what should have happened in this case, to recognise that the triage system had made a mistake. As a result reception were not made aware of the error in triage. At reception she was offered an appointment on the Monday only. She had open sores on her hands and has been suffering for some time. Should she have gone to A&E? She is tired of trying to be assertive at 89 and feels let down. I feel let down on her behalf. I can't always be there when she calls to help her and to make sure that she gets to see the appropriate person. Please can the triage system be improved so these sorts of situations do not arise.
GP surgery review: wellington-medical-practice
Title: Perhaps things are changing????????
Rating: 3 out of 5
Visited: May 2023
Yes: I had a very positive experience, so felt that this should be shared. I booked two appointments for my elderly parents on the same day 15 mins apart, with the help of a very pleasant lady over the phone. My parents attended their appointments , I then received a telephone call later that day from the practice asking how my father was , as they were concerned about him. Above and beyond my expectations.. Thankyou.
GP surgery review: wellington-medical-practice
Title: dreadful practice
Rating: 1 out of 5
Visited: April 2023
How wellington medical practice get away with there appalling service is beyond me never answer the phones never any appointments never any help or even try to help on the phone for hours trying to get an appointment never any no help with prescriptions given tablets that you have reactions to but can’t get an appointment to get them changed so left in pain there attitude is dreadful it should be in special measures how they’ve got away with this is beyond me and most of the patients at this practice
GP surgery review: wellington-medical-practice
Title: Brilliant
Rating: 5 out of 5
Visited: April 2023
I've been with this medical practice for a lot of years and from then till this day can't say brilliant they are.. OK so the phones are a bit dodgy but I've had no trouble with this the doctors are exceptional as are the clinicians.. The receptionists are very welcoming and helpful.. Keep up the good work. And thank you.
GP surgery review: wellington-medical-practice
Title: Poor Service
Rating: 1 out of 5
Visited: March 2023
Very poor practice can never get answer from the phones always in a queue for upto an hour and half  to be told there are no appointments left. As someone who works every day its frustrating.
GP surgery review: goldenhill-medical-centre
Title: Great experience yesterday
Rating: 5 out of 5
Visited: January 2022
I attended yesterday for my 4th covid injection it was an absolutely brilliant experience it was the best painless injection of them all given by healthcare assistant. So thankful for all the team who have been brilliant throughout the pandemic
GP surgery review: hartshill-medical-centre
Title: Very good Practice
Rating: 5 out of 5
Visited: January 2024
Excellent service, everything was very well explained, very clean practice.  The doctor and nurse were very confident and had  very good communication skills as the procedure was carried out.
GP surgery review: hartshill-medical-centre
Title: Wonderful experience
Rating: 5 out of 5
Visited: October 2023
Reception staff were very friendly and knowledgeable. All of the team go above and beyond for their patients. Despite the NHS pressures the practice always has appointments for the sick and prioritizes extremely well. The doctors and nurses are so experienced and deal excellently with patients of all ages. We are lucky to be patients there!
GP surgery review: hartshill-medical-centre
Title: Lovely surgery
Rating: 5 out of 5
Visited: October 2023
I had to go for an ECG and the lady was very professional calming and out me at ease .
The reception staff were polite and lovely too
GP surgery review: hartshill-medical-centre
Title: Great friendly practice
Rating: 5 out of 5
Visited: September 2023
The surgery had great communication, making an appointment was easy and all the staff were great to deal with.
GP surgery review: hartshill-medical-centre
Title: Excellent doctor and nurse.
Rating: 5 out of 5
Visited: September 2023
My experience at Hartshill medical centre was top notch. The doctor was very calm, friendly and informative.
GP surgery review: hartshill-medical-centre
Title: Excellent
Rating: 5 out of 5
Visited: August 2023
The doctor and nurse who took care of me during my vasectomy were fantastic. They made me feel at ease and made the whole procedure less stressful than I envisaged.
GP surgery review: hartshill-medical-centre
Title: Friendly staff great experience
Rating: 5 out of 5
Visited: August 2023
The doctor was so nice and explained what was happening I felt relaxed and safe. Couldn't of had better service
GP surgery review: hartshill-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: August 2023
The doctors made it very easy and comfortable I was a little nervous about the procedure he very quickly made me feel at ease with the whole thing and was very professional at all times gave me clear after care instructions that were very helpful
GP surgery review: hartshill-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Was very happy with my experience at harts hill medical centre, all staff were very polite and helpful from the receptionist, nurses and the doctor who performed my procedure, everything was explained from first contact , throughout my procedure and after too. Also the place was totally spotless and very welcoming
GP surgery review: hartshill-medical-centre
Title: Amazing doctor
Rating: 5 out of 5
Visited: August 2023
The doctor I had was amazing. Kept me really calm and extremely well informed before and throughout my procedure. Truly amazing guy and his assistant was very nice and calming
GP surgery review: loomer-road-surgery
Title: Poor service again
Rating: 1 out of 5
Visited: January 2023
Been seen in hospital several times recently rang on 3/1/23 at 8.00am waited 2hrs on the phone to be told I couldn't be seen as clinics were full can't ever seem to get seen when I need to I'm ill now not in two days time when someone will supposedly ring me back I know my own body isn't right just feel like they can't be bothered and they wonder why a n e is all over the news
GP surgery review: loomer-road-surgery
Title: Friendly and helpful
Rating: 4 out of 5
Visited: December 2022
I find the staff and Dr's to very friendly helpful and approachable. Although if you ring at 8am or 1pm there are likely to be long queues due to that being peak appointment booking times and I feel like there should be more staff on at this busy time as sometimes you call at 8 or 1 and by the time you get through appointments are then unavailable. Other than that a great practice.
GP surgery review: loomer-road-surgery
Title: Bad patient interaction
Rating: 2 out of 5
Visited: November 2022
Tha queue is very long when booking appointments. Today I went for my appointment, forgot to check at reception  ( my fault as the digital login is off line) sat there for 45 minutes and when I went to ask about my appointment my spot was given to someone else. The receptionists saw me there sitting all that time, surely with a bit of common sense on their part they could have asked what I was doing there. Good customer practice is required. The did offer a late appointment which I could not attend. I have several medical issues and find the waiting and lack of general care frustrating. I realise these are difficult time but how long can you blame Covid for? Now I have to ring again in the morning and wait through another long queue. This is the first time I have complained , but something is clear amiss with the practice.
GP surgery review: loomer-road-surgery
Title: terrible practice
Rating: 1 out of 5
Visited: November 2022
Rang up on the emergency time for an appointment..yet again did not get one,,,someone rang me back who sounded very unprofessional..asking silly questions and was very rude and ignorent i asked can i have some antibiotics as i was in pain with my infection..they said someone will ring you back ..they did not just a txt message asking me travel miles out to another practice in which was terrible way to treat your patients,,..all i wanted was antibiotics in which they use to just send them across chemist for me...they are terrible and should not be allowed to run a surgeory
GP surgery review: loomer-road-surgery
Title: Excellent, prompt service.
Rating: 5 out of 5
Visited: September 2022
Time given to listen and fully understand my complex health issues. On line consultation forms easy to follow and thorough. Follow up carried out within time frame given.
GP surgery review: loomer-road-surgery
Title: Excellent Professionalism & Courtesy
Rating: 5 out of 5
Visited: May 2022
I rang today with a severe kidney infection and was shown excellent professionalism and courtesy by the Receptionist and GP.  The Doctor even rang me back to acquire further information about my symptoms.  This is what it should look like and I am grateful!
GP surgery review: loomer-road-surgery
Title: Bad practice
Rating: 2 out of 5
Visited: April 2022
Very bad service can't get a appointment .wait weeks for results while my health gets worse . Moving myself shortly very bad doctors. With no care for patients bad attitude at the desk over the phone
GP surgery review: loomer-road-surgery
Title: Poor system
Rating: 2 out of 5
Visited: March 2022
Desperately feel let down by this surgery when treating my 5yo! 
Hard to get any appointments especially in person and when given a call back option they didn't call.
GP surgery review: loomer-road-surgery
Title: Never get seen
Rating: 1 out of 5
Visited: March 2022
I’ve not seen a GP in three years ! 
The times I’ve rung are for my children because they need to be treated but even then they won’t see sick children. 
It’s wrong how we are made to wait for half an hr on the phone to told that they will ring us some time later on! 
How is this looking after sick patients and children. My son needs to be seen by a doctor not diagnosed over the phone ! How is this caring for your patients?? 
People wonder why  a+e are struggling ? They don’t have confidence in the gp so they go where they will be seen. 

You can’t blame covid now for seeing patients, put the ppe on and see your patients. 
This super surgery of all gps as one has made things worse. I’ve not seen a gp since.. as before I could see my doctor when I needed to.
GP surgery review: loomer-road-surgery
Title: Very poor Telephone accessability
Rating: 2 out of 5
Visited: March 2022
1)Often Very long queues and waiting times before contact is achieved.2) 25/3/2022 Call centre background noise was very high and not at all appropriate or condusive to detailed and important conversation - I have up on the call.The surgery and it's reception staff deserve better working conditions - they have a hard enough job being the first point of contact as it is !! No wonder callers can get verbally ahressive- it sounded like bedlam in there!.
GP surgery review: middleport-medical-centre
Title: Disappointing Doctor.
Rating: 3 out of 5
Visited: May 2023
I had an appointment  yesterday. That was 20 minutes late going in. Not a problem. I mentioned my issue and went on to say I also had... the Doctor bluntly said to me only one thing need to make another appointment!    I was in there no longer then 4 minutes and I found this Doctor to be extremely very rude.
Reception Staff and Nursing Staff amazing. This covering Doctor was very un polite and needs to learn some  manners.
GP surgery review: middleport-medical-centre
Title: Best practice
Rating: 5 out of 5
Visited: December 2022
I can't thank all the staff at middleport medical centre enough.i have just had major surgery and everyone has gone Above and beyond there duty to help me thank you all so much
GP surgery review: burntwood-health-&-wellbeing-centre
Title: Poor service/ poor communication/ neglect
Rating: 1 out of 5
Visited: June 2023
I received a letter from practice managers to advise I would receive a response regarding my complaint on the 30/6, I still have not received a response and I am still left untreated and without answers. This is a poor complaints procedure considering I made my complaint more than 2 months ago!

I have been left untreated after a cancelled operation for over a year. Burntwood Health And Wellbeing seem to not want to help patients let alone deal with existing health problems.

Poor service, Poor treatment, Poor communication and general neglect.
GP surgery review: burntwood-health-&-wellbeing-centre
Title: Good experience
Rating: 5 out of 5
Visited: April 2023
Easy to make an appointment, reception staff very helpful. Received excellent service form the GP and Practice Pharmacist. Both listened to what I had to say and were very understanding and caring.