janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: west-hampstead-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
One of the few GPs still offering same day appointments. Understanding and compassionate GPs, helpful administrative staff, clean and welcoming practice. Doctors offer helpful advice and treatment courses and are keen to follow up on other issues. I trust this practice completely.
GP surgery review: west-hampstead-medical-centre
Title: Appointments
Rating: 3 out of 5
Visited: October 2022
I was asked to book an appointment with the mental health nurse for a review-which I did and requested it be a telephone appointment for medical reasons, during the week I get text messages from the surgery to remind me of the appointment, but on the day of the appointment, even after 90 minutes of waiting, the appointment doesn't happen. Why ask me to book an appointment, send me reminders and then have no appointment in the end.
GP surgery review: west-hampstead-medical-centre
Title: Helpful staff
Rating: 5 out of 5
Visited: October 2022
Had several visits to surgery. Each one was a good experience with caring receptionists and doctors. Having issues with delayed , urgent hospital appointments ,which the surgery have tried to help speed up , but so far have been unable to bring the appointments nearer .
GP surgery review: west-hampstead-medical-centre
Title: Flu Injection
Rating: 4 out of 5
Visited: October 2022
Booked an appointment. Was seen on time. In and out of the practice within 5 minutes. Person giving the injection was friendly.  Couldn't have expected better.
GP surgery review: west-hampstead-medical-centre
Title: Very organized and professional practice
Rating: 5 out of 5
Visited: October 2022
I have moved around quite a bit and this is by far the best practice I have been so far. Polite and professional staff, flexible appointment times, reminders through SMS, appointments typically run on time...in sum, it all just works as expected.
GP surgery review: west-hampstead-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: September 2022
Great practice very helpful and efficient. They are very knowledgable and keen on help both in face to face appointments and online consultation.
GP surgery review: west-hampstead-medical-centre
Title: Welcoming medical centre
Rating: 5 out of 5
Visited: September 2022
I recently joined this practice after moving to the area. I have had a couple of appointments and can honestly say all the staff I have met have provided an excellent service, everyone on reception, the GP’s I have met and the nurse.  Appointments for tests were made, results were followed up with a call and every member of the reception team has been so helpful. This is absolutely what a medical centre should be.
GP surgery review: west-hampstead-medical-centre
Title: Same-day appointments, friendly staff
Rating: 5 out of 5
Visited: September 2022
Joined the practice when I moved to the area. Process was easy and online, most convenient, nice staff, helpful doctors, and often same day appointments! Thank you very much for all help from small colds to specialist referrals!
GP surgery review: winchmore-hill-practice
Title: Good
Rating: 4 out of 5
Visited: September 2022
Urgent appointment sorted me out. Avoiding A and E visit and possibly hospital stay. GP listened    Thank you.
GP surgery review: winchmore-hill-practice
Title: Lack of information
Rating: 2 out of 5
Visited: September 2022
I have tried to contact the GP surgery to arrange appointments for my daughters for their Polio vaccination boosters after being invited to do so via a txt. I was told that I could have an appointment at a few specific times on Saturday 24th and 1st October (great that you are doing Saturdays!). Unfortunately I am unable to do those times and asked when the next available appointments were. I received an unhelpful response of 'there are none' and that was that, I had to ask a number of different times to find out how I could find out about other available times to be told that's it. The response was short, uninformed and worrying considering the current drive to get 1 to 9 year olds a booster vaccination for Polio.
GP surgery review: winchmore-hill-practice
Title: Fantastic Service
Rating: 5 out of 5
Visited: August 2022
Went into Winchmore Hill practice. Receptionist was wonderful , understanding and efficient. I had immediate appointment for face to face appointment with Doctor. The doctor was absolutely fantastic- she listened, examined me, gave advice, prescription and booked tests. Extremely professional , empathetic and knowledgable. This was a very very positive experience .
GP surgery review: winchmore-hill-practice
Title: A great Practice
Rating: 5 out of 5
Visited: August 2022
Wonderful and kind reception staff yesterday who sorted out my problem request so promptly and efficiently.
 I could not have asked for anything better. Thank you. You really took a load off my mind. A great Practice.
GP surgery review: winchmore-hill-practice
Title: Good Experience Today
Rating: 5 out of 5
Visited: August 2022
Immensely helped by telephone appointment call from Duty Doctor & practice nurse the following day couldn’t have been more helpful.
Relieving a pressing problem immediately. Very much appreciated in the circumstances.
GP surgery review: winchmore-hill-practice
Title: Pleased with treatment
Rating: 5 out of 5
Visited: August 2022
I had a skin condition on my foot for about three months  Seen the doctor who was very helpful He made an appointment for me to see the Nurse who extremely professional The problem was sorted within a week Very pleased
GP surgery review: winchmore-hill-practice
Title: Great kind service
Rating: 4 out of 5
Visited: July 2022
I regularly attend at this surgery with my 82 year old mum with many issues. I find the staff always attentive and kind. 
Always willing to listen and advise
GP surgery review: winchmore-hill-practice
Title: Amazing nurse for my son’s jabs
Rating: 5 out of 5
Visited: July 2022
The nurse was so warm and friendly to my son before his jabs. She knew exactly how I should hold him so he wouldn’t wriggle but also so it would be stress free for him. He didn’t cry at all and it was so quick and easy. Thank you!
GP surgery review: winchmore-hill-practice
Title: Efficient practatice
Rating: 5 out of 5
Visited: June 2022
I had an implant removal and the experience from the touch screen to check in to a 3 minute wait time upstairs was brilliant and so much more efficient than it has been in the past. The doctor was attentive, made me feel at ease and was very quick at the procedure too. Very informative about aftercare and overall an easy and efficient experience.
GP surgery review: winchmore-hill-practice
Title: Reformed & improved practice!!!
Rating: 5 out of 5
Visited: June 2022
I had a face to face follow up appointment today, with the same doctor as before. She was very efficient & treated me with care & dignity. She took her time to read my previous notes & time seemed to be no object, as long as she found what was best for me. I have another appointment, in two weeks, after blood tests, to follow up on my health & get blood test results.
What a change from previous, online, rushed appointments, by a different doctor each time.
I was extremely & pleasantly surprised.
I want to say a massive thank you, for treating me like a human being & taking time to care!!!
GP surgery review: dr-km-alkaisy-practice
Title: Good practise
Rating: 5 out of 5
Visited: December 2023
Very good service from the Dr, he is friendly and approachable and takes his time to explain things...
The receptionists are friendly and helpful too..  Thank you
GP surgery review: dr-km-alkaisy-practice
Title: Great Surgery
Rating: 5 out of 5
Visited: December 2023
I’ve always had a good service with this practice and always find the Drs are very good and seem to listen and find the solution to my problem
GP surgery review: dr-km-alkaisy-practice
Title: Friendly , helpful practise.
Rating: 5 out of 5
Visited: November 2023
Always find my visit to this practice is good. From the Dr to receptionists, phlebotomist and nurses...
I find them all friendly and helpful..
GP surgery review: dr-km-alkaisy-practice
Title: Great surgery
Rating: 5 out of 5
Visited: November 2023
Very service as always from both Doctor and reception team, whenever I’ve had an issues it’s resolved with fuss or drama all staff are always polite.
GP surgery review: dr-km-alkaisy-practice
Title: Easy to book a face to face appointment
Rating: 5 out of 5
Visited: November 2023
I was given reassurance about my symptoms. They were all very helpful and efficient. It was a very nice experience and I am very satisfied with this practice.
GP surgery review: dr-km-alkaisy-practice
Title: Children need to be seen
Rating: 5 out of 5
Visited: November 2023
Tried doctors on Thursday. No appointment told to ring 111. 111 said as child,  needs to be seen but no face to face available call gp in morning. Called 8 on dot was told doctor not in so no appointments today. Called back and said this is not right she is only a child I have done everything I’ve been told to do and still no appointment. Reception came back and managed to get an appointment. Saw doctor he was great. It shouldn’t be this hard to get a child an appointment.
GP surgery review: dr-km-alkaisy-practice
Title: Good customer service
Rating: 5 out of 5
Visited: November 2023
I was genuinely pleased with the high level of professionalism exhibited by the Healthcare Assistant (HCA) who attended to me. Her demeanor was not only commendably professional but also remarkably lovely and approachable, creating a positive and comforting experience during my interaction with them
GP surgery review: dr-km-alkaisy-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Good attendance and job and will likely recommend the practice.
I came for semen analysis and the referral and results were timely.I am extremely satisfied
GP surgery review: dr-km-alkaisy-practice
Title: Forever waiting...
Rating: 1 out of 5
Visited: November 2023
I have been with this surgery for years and I must say I feel like the service is getting worse. As I write this, I have been on hold for over 20 minutes and this is after I hung up and called back where I was waiting for over 40 minutes. I am trying to return a phone call from them! I cannot believe the surgery is jam packed at 18:15 in the evening with the phones ringing off the hook that they cannot answer a phone call that has been ringing for close to an hour!
GP surgery review: dr-km-alkaisy-practice
Title: Quick and efficient
Rating: 5 out of 5
Visited: November 2023
Did not wait too long! Was great and felt the Gp was actually listening to me. My previous practice would not hear me most times like they knew me better than I know myself.
GP surgery review: hedgemans-medical-centre
Title: Helpful staff
Rating: 5 out of 5
Visited: April 2022
Such helpful staff who have really helped me with dealing with hospital appointments for my daughter and always go above and beyond to try and assist in any way they can.
Both doctors are friendly and easy to talk to and always help as much as possible.
Thankyou for all your hard work x
GP surgery review: hedgemans-medical-centre
Title: It's a great practice to register
Rating: 4 out of 5
Visited: March 2022
The practice has a good and experience staff, from reception to all members of staff. The nurses and the Dr. are exemption, they are always ready to help in any way to make you comfortable. They make you feel important and your wellbeing is their concern.
GP surgery review: halbutt-street-surgery
Title: Very inconvenient
Rating: 1 out of 5
Visited: April 2022
To book an appointment, you have to call at 8am. They have never mentioned this to any existing patients so i spent over 10 minutes on hold to just be told in under 30 seconds that i have to wait until tomorrow 8 am to book. Quite frustrating if i do say so myself.
GP surgery review: halbutt-street-surgery
Title: unhelpful
Rating: 3 out of 5
Visited: February 2022
Trying to get an appointment for my husband who is suffering with terrible stomach problems and needs testing for Diabetes but you cannot get an appointment. Just being told to call or back or look on line. Its important to us but not getting no where.
GP surgery review: halbutt-street-surgery
Title: Worst GP ever!
Rating: 1 out of 5
Visited: February 2022
Very awful service, you can’t get through your own GP for urgent matters. When trying to call, it takes around 3-5 days of constant calling every day to finally someone picking up and acting as if they (Reception) are the GP.
GP surgery review: halbutt-street-surgery
Title: The worse practice ever with rude staff
Rating: 1 out of 5
Visited: January 2022
Again cant get appointment for my 1 year old child get told by rude staff to ring out of hours or 111 this surgery is a complete shambles and the way they run it surely they should keep a certain amount of of appointments open for this sort of thing I think I need to find another surgery as this one of complete crap
GP surgery review: halbutt-street-surgery
Title: Appalling
Rating: 1 out of 5
Visited: January 2022
Unhelpful rude staff! Never any appointments after calling 400+ times. Always told to go to A&E instead or call 111. Constant problems getting a repeat prescription they always mess it up and blame the pharmacy or just don’t bother sending it over.  Certain staff members could do with some lessons in manners and patient care. What worries me most is all these shocking reviews and nothing changes. Does anybody ever do anything about it??  Do the GPS actually know how patients are being treated by some receptionists?
GP surgery review: omnes-healthcare-ltd
Title: Patients friendly practice
Rating: 5 out of 5
Visited: August 2023
Every time I needed an appointment I’m seen within a reasonable time frame, depending on the nature of the appointment, friendly staff, have a passion for great service.
GP surgery review: omnes-healthcare-ltd
Title: Excellent Care
Rating: 5 out of 5
Visited: June 2023
My husband and I had to change doctors due to lack of care received after having a stroke.  
This practice came highly recommended by a neighbour and we signed up. In the short time we've been with this practice we have been thoroughly looked after. We have both been treated with the utmost respect from reception to doctor to nurse to pharmacist.  What a breath of fresh air. Nothing is too much trouble. Questions answered, advice given and always with a smile and friendly manner. Wish we had changed sooner.  Highly recommend. Thank you!
GP surgery review: omnes-healthcare-ltd
Title: Excellent staff
Rating: 5 out of 5
Visited: June 2023
Have been with porters ave for a few months now, after very bad treatment at previous surgery. The staff are all friendly and helpful. They advised that a spot on my nose needed to be see by doctor . This was done and turned out to be cancer, which is being dealt with. All the staff are alway ready and willing to help. I highly recommend this health centre
GP surgery review: omnes-healthcare-ltd
Title: Good but Inconsistency showing
Rating: 4 out of 5
Visited: June 2023
I have been registered at Porters Avenue for Quite some time now. my parents and whole family are registered there. Service has been average but was used to it so I accepted the average bare minimum service. I have had housing issues and the council moved my family to Barking temporarily. we still went Porters avenue as we have been there a few years and want to see the same doctors. Due to my mothers health it has been an issue to go Porters avenue so we have been informed we can use the surgery in Barking called children and family which is part of Porters avenue. I cannot believe the fantastic level of care, the great service, fantastic doctors, management immediately rectifying your problem and the wonderful reception service we receive. Now I want to know one thing why is this the opposite at Porters avenue GP??? The reception team are rude and never seem to know what to do. The doctors always rush you and the care is rather poor. I have made complaints Via email and requested call backs from management but get told they are "Busy". If both places are part of each other why Am I getting treated better at another practice than the other??? Both places should be getting the same training. I am no expert in GP surgeries but something is really not right here and porters Avenue are putting people at serious risks with the poor Quality of care. I am mainly Leaving this review because I will eventually be moving Back to Dagenham and Dont want to continue at Porters avenue if they continue like this. Especially if their Partner surgery is nothing Like this. Whatever training or management is in Barking needs to to go to Porters avenue and give the same training. Another example is the management side Of things. the 2 times I requested a call from the Manager in Barking he contacted me the same day and another time the next day. In porters avenue when I requested a call I dont get one or get told the same "they are in a meeting" or "Busy" I do understand the surgery is busy but again I have to ask why can one manager call and solve my issue and the other cannot give me a simple call back??? If I go Asda I expect the same experience at all the Asdas not complete opposite experiences. The same applies here both Surgeries should be giving the same quality of respect and care. Porters avenue needs to be inspected before it gets worse if that is even possible.
GP surgery review: omnes-healthcare-ltd
Title: Rarely answer phone, cannot make appointments by phone now
Rating: 1 out of 5
Visited: March 2023
After using call back, I was told I cannot make appointments by phone as it is not done this way anymore and that I Must use the askmyGP service, then they said they were sending me a link. 
They attempted to end the call but I explained I do not have a smart phone so this would not work as it does not have internet.
After persisting I was told that they would fill out a form for me and I waited on hold for quite some time while they did this. I was then told I could not phone up everyday and do this.

On their own website it says-

Appointments
To request an appointment
-Use the Evergreen Life app. We will respond within normal working hours. We are open Monday to Friday, 8am to 6.30pm
-Use the askmyGP service. We will respond within normal working hours. We are open Monday to Friday, 8am to 6.30pm
-Phone us Monday to Friday, 8am to 6.30pm
-Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8am to 6.30pm

I cannot be expected to sign up to a third party organisation to make an appointment.
The recorded message on their number when you call says about using the app so others without an internet connection can get through, presumably to make an appointment by phone.
Why am I told I Cannot make an appointment by phone when I clearly should be able to.
GP surgery review: omnes-healthcare-ltd
Title: poor service
Rating: 1 out of 5
Visited: March 2023
Only needed to come in to have a blood test done. They cancelled on the day just a few hours before the appointment. I had to take time of work for this appointment, so it was a complete waste of time.
How difficult is it to organise yourself and make a schedule that you can actually stick to?
GP surgery review: omnes-healthcare-ltd
Title: Really Improved
Rating: 5 out of 5
Visited: February 2023
I left a 1 star review over a year ago regarding the child and family practice service, receptionist, appointments and phones. I am not sure what management has done in the last 6 months but this has really improved. The reception desk has some new faces who are helpful and dedicated to patient care. the phones are being picked up in a timely manner which is good for people like me that work 12 hour shifts. I called last week and yesterday Morning, within 2 minutes someone picked my call I had to make sure that I had called the right number I was that shocked how quick I got an answer. The doctors are fantastic and the appointment system seems to be working to the benefit of the patients. I do hope this continues as it was only right for me to give an updated review if patient complaints are actually being heard and something is being done about it.
GP surgery review: omnes-healthcare-ltd
Title: Terrible practice
Rating: 1 out of 5
Visited: February 2023
I have tried 3 times to call this morning for appointment and yet again no answer now I have left this feedback maybe someone would call me back as requested by email
GP surgery review: omnes-healthcare-ltd
Title: Great reception team
Rating: 5 out of 5
Visited: January 2023
Lovely reception team always so helpful and polite they are always willing to help me with any problems I have lovely lovely well done porters Avenue
GP surgery review: omnes-healthcare-ltd
Title: Terrible Surgery, Rude Staff.
Rating: 1 out of 5
Visited: January 2023
Wanted to make an appointment for my son who is 28months old, he has had a severe eczema flare up condition he has had since he was a baby, I also needed to find out referal details that was done over a year ago as hospital has not contacted me yet. The lady on the phone was very rude and abrupt, even the way she answered the phone was unprofessional, she said there is no appointments I have to choose a different option for an appointment, she was continuously speaking over me when I then went to ask about referral, to then I said why are you being so rude, her response was ‘what’s your problem, you don’t know what’s going on here, I can’t hear you from my ear peace. At this point I was so shocked and disgusting to the way she was talking and the tone she was speaking in, baring in mind I had my phone on loudspeaker whilst feeding my son lunch, I then added my mother into the call so she could hear the way the lady was talking, and she was also very disgusted. I also asked for lady’s name numerous times which she replied ‘what do you want my name for, over again, to then she disconnected the call. I called back spoke to another lady who was so polite and professional who said they will print my referral I can pick this up from surgery and booked my son an apppointment which I appreciate. I do not appreciate the way some of these staff members speak and action need to be taken.
GP surgery review: prime-practice-partnership
Title: very bad customer service from the reception people!
Rating: 1 out of 5
Visited: February 2022
Whether its face to face or by phone, receptionists seems to rush every conversation. lack pf empathy and customer service skills! They dont seem to show any willingness to listen at all!!!!You have to wait long on the qeue and once you get to them, they just rush and just jumps into the conversation without even listening further, rude staff and not happy at all with what they are doing!!! very bad service!!!