janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: park-leys-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Rang the surgery at 8.30 this morning and found the receptionist staff very helpful who arranged a dressing change immediately if we could be there in 10 minutes which we were. The dressing was changed and the doctor went into the nurse while he was there to discuss another problem and this was resolved with a prescription. So well done to everyone concerned and we can't thank you enough for the way his recent problems have been dealt with by all the staff concerned. If the receptionist had not been so helpful on the original call nothing would have been dealt with as efficiently as it was
GP surgery review: park-leys-medical-practice
Title: Best Practice Ever
Rating: 5 out of 5
Visited: June 2022
Amazing practice that have things organised. You call and book a telephone appointment, doctor calls you back, 99/100 you get an appointment the same day. I’ve even called at 4pm and still got both appointments in one day. As they do not allow patients to book their own appointments, you don’t have weeks of waiting times. 
Every doctor I’ve seen have been professional, understanding and friendly. They have a clinical pharmacist to deal with medicine issues and a Nurse practitioner to deal with those minor issues. On site chemist as well. 
Can’t fault this great group.
GP surgery review: park-leys-medical-practice
Title: Amazing help
Rating: 5 out of 5
Visited: June 2022
My husband has just moved to this practice and it was the best thing he could have done. Blood results went to his old doctors but due to the help and dedication of the receptionist on duty the blood results were located and immediately dealt with by the doctor on call. He then arranged for further contact and my husband was then admitted to UHCW for emergency surgery. We are so grateful to them for their dedication and cannot thank them enough
GP surgery review: park-leys-medical-practice
Title: The best GP Practice I've ever had
Rating: 5 out of 5
Visited: April 2022
I cant believe anyone can leave any negative feedback on this practice, I'm 63 and the way I have been looked after is second to none even in these difficult times, it seams that most other people I have spoken too are getting neglected by there doctors, 10 out of 10 for park leys and all the staff there. For those who have left a low score on the reviews I think need to step back and consider things from all angles. Keep up the amazing work and I feel safe under your care.
GP surgery review: park-leys-medical-practice
Title: None better
Rating: 5 out of 5
Visited: March 2022
Care and service second to none. Cannot fault the practice. Have never had such a cooperative Drs. surgery. Compassionate caring understanding
GP surgery review: park-leys-medical-practice
Title: My first appointment
Rating: 5 out of 5
Visited: January 2022
I changed drs as could not get appointments let alone get through to them on the phone. So glad I did as I had a phone consultation with the dr first who then gave me an appointment within a couple of days. I was seen by a paramedic who has had alot of experience.  He was so polite and easy to talk to and also put my mind at ease and new what he was talking about.
GP surgery review: forrest-medical-centre
Title: Friendly & efficient practice
Rating: 5 out of 5
Visited: September 2023
Went in for flu jab & was offered covid jab as well. Very friendly & efficient staff. This has always been the case whenever I have needed to go to the Surgery.
GP surgery review: forrest-medical-centre
Title: Clockwork procedure
Rating: 4 out of 5
Visited: September 2023
Thank you to everyone concerned with today’s flu and Covid vaccinations.    Efficient and helpful was the order of the day and everything ran like clockwork.     Very pleased patient.
GP surgery review: forrest-medical-centre
Title: Accessible practice
Rating: 4 out of 5
Visited: September 2023
Staff are quite friendly, have time to explain things. Doctors are very helpful, even under extreme workload and pressure. 
Recent flu/covid jab was really efficient, I was dealt with extremely quickly.
GP surgery review: forrest-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
I visited the surgery on Tuesday 19th September. As I am new to the practice, it was my first visit to see a GP. The experience was totally different from my previous doctor's. The doctor was lovely and listened very carefully to me and I didn't feel rushed or that there was a time limit. She was very thorough and very kind. I am confident that I've found a practice with doctor's who are thorough and experienced.  I can't recommend them highly enough.
GP surgery review: forrest-medical-centre
Title: Well organised Practice.
Rating: 5 out of 5
Visited: September 2023
Flu/Covid vaccination yesterday. Despite the large number of patients attending, throughput was smooth and well organised.
GP surgery review: forrest-medical-centre
Title: A good vaccination experience
Rating: 5 out of 5
Visited: September 2023
Attended the surgery for the flu & Covid jabs. Although there were several people waiting, the queue was handled well and moved quickly. The procedure was carried out without any discomfort and the staff were very friendly. Also a mention for the volunteers who supported the vaccination programme- they did a great job.
GP surgery review: forrest-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: August 2023
The doctor was very helpful with all my queries, it was all explained very thoroughly to me.Time and patience was apparent and I felt very grateful to be given great service and advice.
GP surgery review: forrest-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
During my visit was met with the utmost courtesy. The receptionist was very polite and the nurse was very nice and able to explain my condition in detail.
GP surgery review: forrest-medical-centre
Title: Extraordinary
Rating: 5 out of 5
Visited: July 2023
My wife recently had an X-ray commissioned by Forrest MedicalCentre.  If I here posted exactly how quickly the result was not only reviewed by the commissioning doctor , but then how soon thereafter the doctor texted my wife with the good news, readers would think it 'incredible'.........  i.e. 'difficult to believe', 'extraordinary'......
This is a seriously good, 5 star practice.
Jim Conry.
GP surgery review: forrest-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: May 2023
From the reception staff who go out of their way to help to the GP appointments, I can fault this practice. They have remained an accessible service throughout some extremely challenging times and put patient care before anything else. I listen to lots of other people grumbling about their experiences at other practices and I feel extremely lucky to come here. Thank you
GP surgery review: kensington-road-surgery
Title: Great staff
Rating: 5 out of 5
Visited: May 2023
I contacted the Kensington Road surgery this morning to ask for an appointment face to face with a doctor for my partner 
The receptionist was extremely understanding as I was so urgently in need of help.
They were able to fit my partner in later in the day. The doctor was a  ’ locum’ who was unknown to us 
However. We were were treated with sympathy and concern and within a short time we had been assured that help is there.
Thank you to all the staff 
We do appreciate your patience and help. I don’t want my name on this review as the matter is very personal
GP surgery review: kensington-road-surgery
Title: Prescription problem sorted
Rating: 4 out of 5
Visited: May 2023
Had a problem today with my medication getting all mixed up. Spoke to receprion and they managed to sort it. 
Left feeling satisfied.
GP surgery review: kensington-road-surgery
Title: Great care
Rating: 5 out of 5
Visited: May 2023
Although hard to get through on the phone once through you get lovely receptionists who do their best to help. Managed to get a call back and was called down to see the locum who was a lovely chap
Needs a bit of tlc in the rooms to be honest but it’s still great care
GP surgery review: kensington-road-surgery
Title: Appointment
Rating: 5 out of 5
Visited: March 2023
Waited this morning outside the practice and got a face to face apmt that was needed.
The practice have a new book on the day system the receptionist told me- seems to be working well
GP surgery review: kensington-road-surgery
Title: Impossible to get appointments
Rating: 1 out of 5
Visited: March 2023
This surgery used to be great, but now it's impossible to get an appointment. On the rare occasion we've managed to get an appointment, it's an over-the-phone appointment and they just direct you to urgent care or a&e.

Highly recommend avoiding this practice.
GP surgery review: kensington-road-surgery
Title: Trying their best
Rating: 4 out of 5
Visited: February 2023
Waited outside one morning to get an appointment. I know getting through on the phone can be difficult. Only two girls on the desk to manage the queue. But was able to book the appointment I needed. 
Still needs work but I can see an improvement and the docs are fabulous
GP surgery review: kensington-road-surgery
Title: Friendly but modus operandi may need attention.
Rating: 4 out of 5
Visited: February 2023
Visited surgery to book the annual medication review. 
Friendly and efficient receptionist.
Advised that they were waiting on the name of the new Clinical Pharmacist, took my details and said they would call me back.
Received text message that evening telling me there were no appointments and to contact the surgery again w/c 6th February.
Little surprised and disappointed that I was not offered just a telephone consultation with a doctor as I got the feeling that they were currently without a Clinical Pharmacist.
Let's see how things go next week.
GP surgery review: kensington-road-surgery
Title: Big improvement
Rating: 5 out of 5
Visited: February 2023
Whilst waiting at reception today( 23 feb) I was witness to another patient verbally abusing the poor receptionists who were doing there very best.  I don’t know how they are expected to out up with such behaviour and keep their cool. Luckily the manager came down and took the woman away.
The practice needs work but I can see they are trying to improve so well done
GP surgery review: kensington-road-surgery
Title: Individual Drs are excellent, but
Rating: 2 out of 5
Visited: February 2023
New locum I had tele call appt with was great. She said to make an in person appt if I was still ill on Friday (today) - which I tried to do. I am overdue a medicines review. I understand appt booking changes on Monday 6th but Joanna told me - after waiting on phone for 23 minutes - that I had to wait until Monday 

I've never complained about this surgery before, not feeling well & felt worse after interaction with reception,  sincere regards cm
GP surgery review: kensington-road-surgery
Title: Lovely friendly practice
Rating: 5 out of 5
Visited: January 2023
Such a lovely surgery and reception staff are very friendly! Rang up to book an appointment for myself. Happy with the service
GP surgery review: woodside-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: December 2022
My daughter had been poorly with sore throat, high temperature and flu symptoms. We noticed she had an unusual rash on her hands and although her fever had gone we still wanted to check with the GP what with all the nasty bugs going around at this time of year. My phone call to the surgery was answered quickly and the receptionist arranged for the GP to call me - they phoned within the hour and were very reassuring while asking the relevant questions. I was able to take some photos of the rash on my phone and send via a link. The GP phoned straight back, put my mind at rest and prescribed a mild steroid cream, which we were able to pick up the same day. I was really impressed with the speedy and efficient service, thank you Woodside!
GP surgery review: woodside-medical-centre
Title: Do not recommend
Rating: 1 out of 5
Visited: August 2022
This surgery is one I cannot get my head around. For starters it takes me 30+ attempts of ringing to even get through properly and put into a queue. Secondly, the staff are always rude and snotty whilst talking to them. You can never get appointments! I just rang to get my 2 children seen and they said “there’s no appointments today could it wait till tomorrow” I said that’s fine, thinking they’d book them in for tomorrow! But instead she said “ok then ring back tomorrow and see if you can get an appointment” excuse me what now?? Apparently, they do appointments by day now. So you’re telling me if there’s an appointment available for my children tomorrow instead of actually booking them in, I have to attempt to ring in the morning and hope and pray I’ll get through in time for my 4&3 year olds to get an appointment?! 
Never ever had experiences like this at any other doctors surgery. Only Woodside medical centre. Seems to be the one neglectful doctors I know! 
And sadly my children are now effected too. 
I honestly do not know how this surgery is not been shut down. Never heard anyone speak a good word about this place.
Something needs to be done and fast !! Because this isn’t on. Everyone should be able to get appointments/support from their gp surgery without the stress! 
There’s no excuses anymore of why they’re so rubbish and treat patients so poorly. There’s no excuse of covid anymore being the reason appointments are limited etc. 
This is not on!
GP surgery review: woodside-medical-centre
Title: Cannot book an appointment for a child
Rating: 1 out of 5
Visited: July 2022
I just tried booking an appointment for my child and they said I have to keep ringing every day until I get one. You cannot book an appointment. I just waited in the queue and was told there were no appointments and I have to do the same tomorrow. Absolutely awful. So stressful for a parent.
GP surgery review: woodside-medical-centre
Title: Difficulties
Rating: 2 out of 5
Visited: June 2022
I rang the surgery about X-ray results, and was told 'no action needed.' A week later, I received a telephone message saying I should speak with a GP about one of my X-rays. ( I've been walking around for about five weeks with a swollen painful thumb.) Now I can't get through on the telephone queue each day.
Tried last Friday , Monday, and Tuesday.
GP surgery review: woodside-medical-centre
Title: Rude staff
Rating: 1 out of 5
Visited: May 2022
They kept us waiting without explaining the reasons, and let people in before us. We had an appointment and arrived 10 minutes before time. When I asked when we are getting in, the nurses gathered like a gang along with the doctor shouting at me and treating me very bad. They showed unprofessional attitude. Very poor practice!!
GP surgery review: woodside-medical-centre
Title: Car park spaces
Rating: 4 out of 5
Visited: April 2022
Every time I go to the surgery, there are not enough space as I’ve found out, many cars take up the space from people who live in the flats this has to stop as they are there all the time, very disappointed
GP surgery review: woodside-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: February 2022
Over the past few years I’ve had several medical problems.
The help and advice I’ve had from the practice has been exceptional.
The receptionists have always been polite and helpful but it’s the care and attention from the doctors that has been of the highest standard. The doctor I’ve been seeing recently has been a fine example of this. Thank you. Ray Coles
GP surgery review: woodside-medical-centre
Title: Reception June
Rating: 5 out of 5
Visited: February 2022
Empathy professional and helps and takes onboard any issues she finished any request   She has made a real difference to the process of calling big massive improvement.
GP surgery review: phoenix-family-care
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Very good personal service. Excellent doctors that go above and beyond to follow up   Through these very difficult times they have been very flexible and accommodating
GP surgery review: phoenix-family-care
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
My thanks to the staff for the care received during recent visits to the nurses for treatment to a leg wound. Their expert care has improved the wound and to help the healing process they arranged for me to attend the Wound Clinic where experienced nurses gave good advice.
Thank you so much for the support received and your hard work is much appreciated.
GP surgery review: phoenix-family-care
Title: Rubbish
Rating: 1 out of 5
Visited: January 2023
2 days running phoned at 8 wait an hour or 1 hour and a half to get told there’s are no appointments. I had a stroke last February not seen a Dr since . Family care it’s a joke .
GP surgery review: phoenix-family-care
Title: Great service
Rating: 4 out of 5
Visited: December 2022
Over the past year, I have been received great service from the practice. I wish the online booking system for appointments would be brought back.
GP surgery review: phoenix-family-care
Title: Great attention by Doctor
Rating: 5 out of 5
Visited: November 2022
Having visited the doctor to tell him about several areas of pain in my body, he listened carefully and talked about the possibilities  of the cause. There was no rush to get rid of me.  I was sent for several X-rays and today he kindly telephoned me with the results and his plans of the next steps to be taken in order to relieve my pain.  Again, he was willing to listen to my feelings. I feel he will ensure that I get the help that I need and am very grateful for his support.
GP surgery review: phoenix-family-care
Title: Great team at Phoenix
Rating: 5 out of 5
Visited: November 2022
I just wanted the opportunity to say that I think all the staff at Phoenix Family Care do go the extra mile. Since August this year I have needed to go more often to the doctors and originally I felt really embarrassed about it but having had appointments with nurses and gps, I felt they all listened and I have always appreciated their time and advice. The receptionist staff are also great, was sat in the waiting room for a little while and they kept me up to date of when would be seen. Thank you so much all of you, for the hard work you do!
GP surgery review: phoenix-family-care
Title: Fab Practice
Rating: 5 out of 5
Visited: November 2022
Been with Phoenix all of my life, never had any issues, greats GPS, physicians, nurses and reception staff. No issues getting appointments always get one on the same day.
GP surgery review: phoenix-family-care
Title: Good practise
Rating: 5 out of 5
Visited: November 2022
Staff went out of the way to help resolve addition problem not related to initial visit. Meant asking another member of staff to assist,which took less than 5 mins. Therefore time saved for myself and the surgery as no other appointment required
GP surgery review: phoenix-family-care
Title: Best GP practice
Rating: 5 out of 5
Visited: October 2022
From the reception staff through to all the medical staff, I have nothing but total praise for them. They go that extra mile, I've received phone calls from the GPs after I've been in hospital to see how I am, which I didn't get from my previous GP practice. They never rush you to get on to the next patient appointment and fully explain things in plain simple language. This is a modern practice but the medical staff treat you in the way old fashion family GPs treated you 40 or 50 years ago.

Moving to Phoenix Family Care from my former GPS practice was quite honestly the best decision I made. I was nervous about doing so but I've since realised I had no need to have worried at all.

Im in my late 80s and as I've got older my health has needed monitoring very closely and the level of care I receive is the best I've ever had in all my years.

Such a friendly group of people and I shall be terribly sad to leave the practice when I will be moving home in the near future.
GP surgery review: phoenix-family-care
Title: Very helpful and efficient
Rating: 4 out of 5
Visited: October 2022
My flu and COVID booster vaccinations was a well ordered experience. The reception was welcoming, the nurses polite, capable and informative and the whole process took very little time . I am grateful for all that the medical staff are doing to ensure our health and well being in these very challenging times.
GP surgery review: avonside-health-centre
Title: Abysmal Care
Rating: 1 out of 5
Visited: February 2023
My son has been with this practice for a number of years. The care has been nothing short of incompetent and as a result we have had to pay privately for an appointment with a specialist. Both myself and my son work for the NHS, so we understand the situation with budget constraints and lack of funding, however this treatment has been borderline abusive. The GPs he has seen have all dismissed him despite a childhood diagnosis of his condition. They refuse to make the relevant referral as, 'everyone thinks they have this condition and the majority of referrals are turned down.' 
Now when he requires a letter to take to the specialist, they are again being obstructive. 
We are not in a position to be paying for on going private care, but have had to fund the initial appointment and at least the next few follow up appointments because of the refusal of the GPs to actually do their job. This is so frustrating and it is only because my son has a supportive family that he is still alive. How many other young people do not survive because of incompetent GPs? I wouldn't recommend this surgery to anyone.
GP surgery review: avonside-health-centre
Title: Call handler let this surgery down
Rating: 2 out of 5
Visited: October 2022
The call handler put the telephone down on me after accusing me of being rude; I did not swear, I did not raise my voice and I did not use inappropriate language.  I did however push o find out what was happening regarding my 84 year old mothers health issues. After the call handler put the phone down on me I rang back to make a complaint - the same call handler took the 2nd call and asked me to tell her what the complaint was about!!! Serious training issues here. Then I went on web page but could not find any information about how to complain….
GP surgery review: avonside-health-centre
Title: Super friendly
Rating: 5 out of 5
Visited: March 2022
Cannot thank the staff enough for their patience and support. Very welcoming on arrival and throughout visit.
GP surgery review: avonside-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
I am very blessed to be a patient at Avonside Health Centre.  The service that I receive from every member of the staff team is professional, efficient, kind and particularly recently during difficult times, outstanding.
Thank God for our brilliant NHS.
GP surgery review: avonside-health-centre
Title: Feel cared for.
Rating: 5 out of 5
Visited: January 2022
All the staff are supportive and caring. Despite all the issues with Covid whenever I had needed to speak to a doctor they are there. The doctors asked me to go to the practice to have a face to face consultation
The receptionist try there best to sort any problems.
So from the bottom of my heart thank you for looking after me.
GP surgery review: priory-medical-centre
Title: Best practice I have been with
Rating: 5 out of 5
Visited: November 2022
I have never been refused appointment when phoned.All doctors I have seen are very professional, helpfull.
Receptionist are friendly,have helped me with other things.
My treatment at priory has been expectional 
Nothing negative to say