janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: bhf-lundwood-surgery
Title: Please answer the phone!!!!
Rating: 1 out of 5
Visited: December 2022
Today I have tried to ring doctors several times as I'm unwell. It has taken me 40 minutes to get through after the line either being engaged or cutting me off. It is the same every time I have to ring the surgery. And when I do finally get through there are no appointments left. Please employ more people to answer the phone then us patients wouldn't have to spend ages, trying to get through. It's not just myself that has this problem other people do too when they require an appointment. Something needs to be done about this.
GP surgery review: bhf-lundwood-surgery
Title: Very thorough and professional
Rating: 5 out of 5
Visited: August 2022
I had need to visit the surgery for an appointment, the Nurse Practioner was attentive professional and dealt with my medical needs swiftly
GP surgery review: bhf-lundwood-surgery
Title: Disabled Parking
Rating: 3 out of 5
Visited: June 2022
Every time i visit the surgery i cannot get a disabled parking space, there are 5 there taken by cars not displaying disabled badge, I have to walk further with osteoarthritis in both knees absolutely  ridiculous.
GP surgery review: bhf-lundwood-surgery
Title: Same old tricks
Rating: 1 out of 5
Visited: April 2022
After calling for over and over for 20 minutes without being answered and the ailment serious, I decided to call in to the surgery when passing.
Interesting to find that there were no patients at that time whatsoever. Not even a doctor. Of course I was very annoyed as this particular surgery has a history of not answering to patients.
I challenged the staff member as to why. "We could have been dealing with patients" was the response. I replied "were there any patients"? "sometimes there are" came the reply. 
Nervous smirking and scratching the  back of one's neck are often associated with displacing nervous energy when being economical with the truth.
A surgery with such a negative reputation would do well to resolve the issues. The same ones that have previously drawn the attention of the local MP.
I was also disappointed with the waiting time of two weeks for a pointless phone call then a hard push from the staff member  to call I Heart.
 Also interesting that last week I called dozens of times with no answer. My wife, who is not a patient called for me on her phone. Answered immediately. New patients are accepted! Deliberate? You decide.
We pay taxes to maintain our health not to provide jobs for people whose sole intention is to avoid the patient at all costs.
GP surgery review: bhf-lundwood-surgery
Title: Receptionist practice manager
Rating: 1 out of 5
Visited: April 2022
The lack of empathy respect and professionalism from BHF is dire, from the receptionist and in particular the practice manager is woeful. Under government guidelines all data is supposed to  have all medical information to be accurate and up date. Despite constant requests to have names on covid vaccination data held on the NHS data base made accurate the practice manager refused to do this. Surely under GDPR rules all data must be accurate
GP surgery review: bhf-lundwood-surgery
Title: Road to recovery?
Rating: 3 out of 5
Visited: March 2022
Some significant steps in the right direction from this surgery.
However, let's get the negatives out of the way before we break out the Chateau Cheval.

Replies to reviews: I often criticise the off-the-shelf responses that routinely defend staff without any consideration of the facts. It's time to stop, and start respecting the feedback of the patient. Of course, this doesn't mean staff aren't up to scratch but it doesn't mean it is true  just because you say it is.
Still on this thread, replies to reviews invariably do not directly address patients' posts. Instead they, in my opinion, are deliberately designed to misinterpret and employ straw man arguments to belittle the patient's posts. A good example is assuming a patient is calling at a busy time even when there is nothing whatsoever in the post to suggest that. Every response is bursting with assumptions in the favour of the defence. Just reply to exactly what your read.
I have tried to discuss matters on the phone before as suggested.
Unfortunately, just a recorded message, often no call back and definitely no improvements or feedback. These types of dismissive  methods serve only to raise the stakes.

Locked doors: Under the current post covid climate there is no good reason to disrespect patients by forcing them to wait outside. Sadly, BHF isn't unique amongst government bodies and associated institutions, advantaging themselves under the guise of virtually non-existent viral threats.

Drum roll please!
Time to inject a little positivity.
I've had a lot of contact with BHF over the last couple of months. I'm pleased to say there's evidence of a step change in the care and handling of at least this patient. 

Reception staff for the most part have been on the ball. Prompt responses, respectful, professional and helpful.  Calls from medical and pharmacy professionals, mostly have been on time, unrushed and a can-do attitude. Just the tonic for, in my opinion, a previously ailing service.
Originally, I was set to going to jump out of the frying pan into the lukewarm soup of General Practice.  Those plans are now on hold, so, alliteratively, I'll linger a little  longer! Yay!
GP surgery review: burleigh-medical-centre
Title: Inadequate Booking System
Rating: 2 out of 5
Visited: December 2023
You are asked to make appointments for the same day, from 08:30, so you phone up at 08:30 and 08:31 and 08:32 only for the message to tell you the practice is closed... no phone queuing system is present.

At about 08:40 through to 09:00 you try to phone repeatedly to just get an engaged tone in reply - no phone queuing system is present.

At 09:02 you get through to the system and press option 1 to book appointments to be told there's now nothing left for the day and your option to see a GP at the practice is to try again tomorrow.

I don't see the point of this system other than to drive patients away from the practice.
GP surgery review: burleigh-medical-centre
Title: Hopefully leaving this practice
Rating: 1 out of 5
Visited: October 2023
Contacted the GP regarding this months prescription, I was informed that my 28 day prescription should last me 56 days and I "must" be taking too much - Which if that was thought about for a second, it doesn't make sense.

An honest mistake can happen, I can let that go but instead of double checking, thinking it through and then informing me of what I asked - It was assumed the computer would answer all the questions and I must be at fault, not the magic box in front of them.

When a simple enquiry turns into an overwhelmingly frustrating conversation, especially regarding your health, it's time to find somewhere else to for your care.
GP surgery review: burleigh-medical-centre
Title: I don't recommend this practice
Rating: 1 out of 5
Visited: April 2023
Tried calling over 141 times, no answer, line busy or " queue is now full please try again later" and when you actually get through keeps ringing for over 15min and no answer from they side, this is why a&e gets a lot of pressure, because health centres like this. This is so frustrating. This is been like this for years, but somehow is getting worse to get an appointment via call or face to face. They also mention "abuse to staff " they don't tolerate that but seriously how do they expect people to not get stressed/annoyed over this? This needs to change.
GP surgery review: burleigh-medical-centre
Title: worst ever practice
Rating: 1 out of 5
Visited: September 2022
just got a letter asking me to leave the practice,dont understand went to give blood treated people with respect(better than i got) then i get asked to leave i wish they would say why instead of acting all powerfull they rule the world attitude,why what have done,,iys there secret it seems
GP surgery review: burleigh-medical-centre
Title: Rude receptionist
Rating: 3 out of 5
Visited: August 2022
When I phoned the surgery regarding a prescription the receptionist spoke to me like I was a child.  I would appreciate that they speak to patients like they would like to be spoken to and not patronising please.  That is the first time I have been spoken to in that way and I did not like it.  Normally they are advising you about your illness,  but this time she told me she didn't have any information about me and I am not psychic so I would appreciate it if your receptionist next time could be a bit more polite and treat me like an adult and not a child.  Thank you Teresa Quinn
GP surgery review: burleigh-medical-centre
Title: I don't recommend this practice at all
Rating: 1 out of 5
Visited: April 2022
I have been with this practice for years since old building, when they changed it to this new building I thought things were gonna change, exactly the same, 8.30 am calls which line is usually busy and automatically hangs up, there's  a queue system but says its full. I strongly suggest they change this 8.30am to book any appointments, people are relying on a&e because of this, whenever I managed to get an appointment is always phone call, mental health matters but there's no much help there...
GP surgery review: burleigh-medical-centre
Title: Worst service ever
Rating: 1 out of 5
Visited: January 2022
Tried booking an appointment to see a doctor but when I told the receptionist it was personal when asked the reason why I wanted to see a doctor I was refused an appointment with a doctor and told I had to see someone else. I wasn’t told who until I asked, it was a clinical practitioner. I was told that I would receive a call but not told what time until I asked. I was then told sometime after 3. I asked for a more accurate appointment as I had another appointment later that afternoon. I was told if it’s not good enough I had to call back another day for a different appointment but still no definite time could be given. Service absolutely appalling
GP surgery review: dearne-valley-group-practice
Title: Absolutely jokers.
Rating: 1 out of 5
Visited: October 2023
Spent an hour on hold this morning to be told "we don't have any appointments, try again after 10" to then be given one an had it cancelled straight away.

I've been seeking help for a chest infection since July and I get nothing but messed around by this practise.

They're absolutely ridiculous an don't seem to care to help at all for anyone.
GP surgery review: dearne-valley-group-practice
Title: Absolute joke
Rating: 1 out of 5
Visited: August 2023
Impossible to book an appointment. Waiting an hour on a call and still no answer. Practise staff is appalling and unresponsive.
GP surgery review: dearne-valley-group-practice
Title: awful service
Rating: 1 out of 5
Visited: June 2023
Absoliut joke.
Full time working person can't see doctors.
There is no vhance to get throught telephone.
taking day off to book same day appointment - and then comiing to them no appointments available or "Your problem not classified as urgent"
advising trying to come next day to get appoinent for a 3d day...
Today is Friday. receptionist quote
" next available open window for appointments will open on Monday 10 a. m. to get appointments for Tuesday".
not a first time like this.
been trying to see somebody for a long time.
no phone appointments, no face to face consultation.
GP surgery review: dr-mellor-&-partners
Title: Not Usable
Rating: 1 out of 5
Visited: November 2022
Staff are nice when you can reach them, but you can never get through. Waiting 30-40 minutes when calling is common.
They encourage online use, but they don't enable most of the features. You could message them rather than call, but they haven't enabled the feature and their appointments are rarely listed to enable you to book online.
Their opening hours are wrong on their own website. You have to use google to get the correct information and they don't tell anyone when flu jabs are available. They expect you to see the info on their noticeboard when passing through the surgery (the receptionist confirmed when I asked why eligible patients weren't notified).
The worst practice I've registered with in Barnsley. They need more people answering the phones or need to start letting patients do more online to reduce their workload. They shouldn't be failing to do both.
GP surgery review: dr-mellor-&-partners
Title: Can’t get an appointment
Rating: 2 out of 5
Visited: August 2022
Wonderful doctors but difficult to get an appointment. They only release new ones 12 o’clock Tuesday. They don’t answer phone so you go to surgery and queue. 12 people in front of me yesterday. Why not release just a few every day so this doesn’t happen
GP surgery review: dr-mellor-&-partners
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
All the expertise you require in a doctors surgery. Very friendly and caring never had any issues and I need to visit the surgery a lot. This is the same for either of there practices.
GP surgery review: dr-mellor-&-partners
Title: Appointment Nighmare
Rating: 2 out of 5
Visited: July 2022
The administration of this practice leaves a lot to be desired. It is the only practice I have ever come across that releases its appointments one day a week and at the same time. This of course causes mayhem. You cannot get through, and when you do the appointments are full. What a stupid system, and after pointing this out, they dont change it. If you have a problem in the following days, they say wait until the Tuesday, and then you cannot get through. I suggest the Manager needs to go on a Managers training course on how to Manage a practice, or at least visit a practice that works well and copy the system.
GP surgery review: goldthorpe-medical-centre-pms-practice
Title: Shocking service
Rating: 1 out of 5
Visited: May 2023
Rang constantly from 8:00 no answer had to do school run so could not go in person and tried again until 8:53 after 30 phone calls to be told no appointments for my mum who is 72 years old and having breathing problems due to chest infection and if she was that bad to take her to A&E where she would be stuck for 6 hours, Brilliant service not !!!!!!
GP surgery review: goldthorpe-medical-centre-pms-practice
Title: Poor service
Rating: 1 out of 5
Visited: January 2023
Phoned at 8am for a on the day appointment as I visited the surgery the day before to explain the pharmacy had sent me round to make an appointment, I was told there was no appointments and to be ring at 8am which i did the phone kept ringing and ringing 48calls I made to the surgery and noone answered. I phoned again later in the afternoon to see of there was any appointments available and explained how I had tried to phone this morning and noone answer the reply was just rude, I've been here all day and can only answer one call at a time. Yes I understand that but the phone was just ringing and ringing with no answer I was doing as a pharmacy I told me to do and seek GP advice but can't do so. I'm going to leave the surgery it isn't the 1st time this has happened
GP surgery review: grimethorpe-surgery
Title: Bad practice
Rating: 1 out of 5
Visited: January 2024
Everytime when you try to book an appoitmend receptionist said they will.phone you back its never happened ,  they never contact pensions with results or any information . Very bad practice and recepcionist are rude .
GP surgery review: grimethorpe-surgery
Title: Very Good Practice
Rating: 5 out of 5
Visited: April 2022
I was told to ring the surgery at 8am in order to book an appointment with a doctor. I had to ring - redial about 20 times and about 5 minutes before I got through. I was expecting this because of the high demand for appointments. I told the receptionist what I needed to see a doctor for and she was helpful and obviously suited to the job she made me a phone appointment for the same day. Later that day she called and said the doctor had decided that he should see me face to face in order to do an examination and be able to give a diagnosis. I went to the surgery at the same time as I should have had the telephone call and had only a few minutes to wait before the doctor came and called me in. Top Man. Very thorough very reassuring and candid. This was the first time that I had been to this surgery since I had registered with this practice after my previous GP had retired. I hope that I will get the same service should I need to go again.
GP surgery review: high-street-practice
Title: Don't bother
Rating: 1 out of 5
Visited: June 2023
This Gp practice seems to still be in the 70s/80s. I've had the Gp trying to discuss a point to myself about a pharmacist not wanting to release an item due to concerns on allergies and it was unprofessional of the Gp to try and convince me that the pharmacist was in the wrong (it's the pharmacy next to them), they should've had this discussion with the pharmacist not the patient.
They have a new person working on reception who is incredibly rude and made false accusations against myself saying I was shouting at them, when I actually was being stern due to the ongoing problem that's been going on for over a week and was still done wrong due to not documentation these correctly. I only raised my voice after this person accused me of swearing. They need training on what words are actually swear words. I believe this is not a one-off occurrence as I have heard other people who are patients at this Gp practice who have similar run-ins with this person. 
The Gp's believe that babies and young children do not have seizures due to high fevers, which is absolute nonsense. 
There is no queueing system for the phone line, so you have no choice but to continuously call until you finally get through and then most of the time you'll get put on hold.
Gp's are very old fashion and can be very condescending. Even stated some conditions to be and I quote "flavour of the month". One of the Gp's swore in front of my then toddler.
There are no female doctors. One of the nurses was also insensitive towards myself when I went in for my smear. Unfortunately it's very painful for me (probably due to having endometriosis) and the nurse made me feel like I was being dramatic.
One of the receptionists though is an absolute angel and so is the other nurse.
I can no longer deal with the issues that have been ongoing and as soon as I have everything sorted out, I will have to move Gp practices. I have too many health problems that I have to deal with to then also have to deal with this.
GP surgery review: hill-brow-surgery-pms-practice
Title: Not Fit For Purpose
Rating: 1 out of 5
Visited: December 2023
I've been trying to get an appointment here for 5 weeks, I've phoned, I've attempted to book an appointment online, and I've visited the surgery.
You can never get through on the phone lines, if you do you're either cut off or told there are no appointments available. If you request a phone back they either don't bother, or just leave you hanging on "for an operative" then cut you off. When visting personally you are told in an off hand manner that there are no appointments - what never?? Go online at 8am on Monday morning and  there are no available appointments!
Perhaps this practice follows the ethos of the well known ~ but fictional miser from the well known novel (I'm not allowed to mention either book title nor character here as it's seen as a breach of NHS rules on naming names of practice staff or patients (yes, honestly!!) ~ when he said "well let them die and reduce the surplus population"
This practice is not fit for purpose.
GP surgery review: hill-brow-surgery-pms-practice
Title: Terrible
Rating: 1 out of 5
Visited: December 2023
Cancelled appointment  1 hour before attending  by text after waiting  for several  weeks. This is the 3rd time this year .
Surgery  really isn't  fit for purpose .
GP surgery review: hill-brow-surgery-pms-practice
Title: Not Fit For Purpose
Rating: 2 out of 5
Visited: November 2023
For the second time this year Hill Brow Surgery  has cancelled my appointment , noting I have already had to wait several weeks to see a doctor. they proceed to place you firmly at the back of the queue again. 

To cancel once is frustrating,  to cancel twice isn't acceptable,  the practice  simply isn't fit for purpose with regards to  administrating appointment s.
GP surgery review: hill-brow-surgery-pms-practice
Title: Brilliant Service, thank you!
Rating: 5 out of 5
Visited: October 2023
I just want to say how impressed I was with the service I received at my appointment with on 5.10.23. My concerns were listened to, taken seriously and through checks were made at my appointment. Other tests/follow up appointments required were booked at convenient times to suit my working pattern. The only thing I needed to wait for was a referral appointment with the hospital. The Doctor could clearly see how upset I was having to discuss my symptoms and she treated me in a very caring compassionate manner. I don’t visit the practice that often but I have to say I received the same excellent treatment when I attended last time with another Doctor. Thank you to you both for your professionalism, knowledge and kindness, you are a credit to the practice and profession.
GP surgery review: hill-brow-surgery-pms-practice
Title: Highly satisfied
Rating: 5 out of 5
Visited: August 2023
After getting through at 8.00am and being 7th in the clue my call was answered by a very respectful friendly receptionist. I was asked the reason for my call so that the Doctor would have some clue as to the issue and told I would get a call back during the day. The call came at about 2.30pm . The Doctor listened to my query which concerned my medication and went out of his way to explain in great depth the reasoning  behind  why I was on certain medication. He then listened to my concerns and together we came to an agreement that pleased me with the knowledge that in a month the situation would be assessed.  Throughout the phone call I never felt rushed but did feel listened to. Although I would much prefer a face to face consultation I appreciate that the NHS and GP situation has changed greatly but was extremely pleased with the service I was given.
GP surgery review: hill-brow-surgery-pms-practice
Title: Disgusting service
Rating: 1 out of 5
Visited: June 2023
Absolutely appalling levels of patient 'customer' service demonstrated by the reception team, who are apparently 'trained' to advise patients of the options available to them. It's a shame they haven't been trained to demonstrate good manners, the ability to allow somebody to finish speaking before responding, and overall professionalism when dealing with people who may be suffering a great deal due to poor health. It's unsurprising people avoid going to their GP when you have to battle through the terriers to book an appointment. The Practice Manager(s) should hold staff accountable, as the vast majority of negative reviews demonstrate the need for action at this surgery.
GP surgery review: hill-brow-surgery-pms-practice
Title: Appalling  service
Rating: 1 out of 5
Visited: June 2023
After reading reviews I thought people must be exaggerating about how difficult it is to get an appointment but not one bit of it the system has to be used to to be believed. If you have the time and patience to get through to the receptionist (lots of calls and lots of waiting) then you are interrogated by the receptionist who is under the impression they are a doctor and ask   questions which are none of there business and then make the decision if you may see a doctor I was told I was not a priority and could see a doctor in 4 weeks time
This is appalling don’t often ask to see a doctor but when I do I expect a diagnosis by a doctor and not the receptionist 
I have asked for a meeting with the practice manager I wait to see if this is easier than seeing a doctor