janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-strand-medical-centre
Title: E-Consult Service
Rating: 5 out of 5
Visited: February 2022
I have used this service a few times now for non urgent medical advice through the NHS App. The response was an acknowledgment by text advising a doctor would contact me at some point throughout that same day. I received a call from the doctor a few hours later, discussed my problem and was sorted with medication ready to be picked up at my local pharmacy. I really recommend this service and so grateful for the quick response from the doctors and staff at this surgery. Thanks again.
GP surgery review: millcroft-medical-centre
Title: NHS is in a Mess
Rating: 1 out of 5
Visited: January 2023
after over 30 phone calls and constantly engaged . I filled in the online consultant form with my symptoms,. in all fairness the Millcroft texted me to say I need a face to face consultation and to ring the millcroft to arrange it lol hahahahaha  ...... !!!
GP surgery review: millcroft-medical-centre
Title: Needs more staff
Rating: 1 out of 5
Visited: December 2022
huge building which has very limited parking, reception desk with check in stations which are often not working, huge queues just to book in. It takes hundreds of calls to get through to make an appointment then the appointments are difficult to get around work commitments.

The staff can be dismissive, both over the phone and in person, i get they are working in less than ideal conditions as there never seems to be enough of them, to deal with the amount of people waiting.  Managed to get an appt and arrived at date and time discussed to be told the appointment had been booked for another weeks time. Had someone with additional needs attending the appt I was their carer, they couldn't cope with having to wait another week as they knew the date and time was correctly written down at our end and the mistake was not ours, asked to be slotted in as need was severely urgent to be told no appts available (at 10am) for the rest of the day. Advised to come back in a week when the appt had been incorrectly made for. Asked to speak with a Dr to be advised locum Dr would not see us, patient went into meltdown in reception, extremely distressed and openly discussing their problems loudly asking (begging) for someone to help them.  This was extremely frustrating and upsetting for patient myself as their carer and other people waiting hearing what was happening and wrong.  Again told nothing they could do and go to A&E if so bad!! (had already attended A&E days previously this appt should have been the follow up to get referral for consultant and meds) Again receptionist advised nothing they can do no one available and Dr locum refusing to see patient.  This (after 60+ minutes) was the advice, take paracetamol, or go to A&E or wait another week for the incorrect appointment date and time.

Ended up back in A&E as unsafe to leave patient without medical assistance, A&E shocked and disgusted at treatment of patient by Millcroft.

Patient went to incorrect appt a week later to be told they need referal to other agencies to help with needs and advised by Dr (looking on google) that they are not sure what is going on with patients health and unsure where to signpost them?!?  I could have accessed google myself from home!!

Dr very apologetic about treatment of patient but also kept forgetting what patient had said and mis quoting about what had happened the week previous. once we had discussed what happened the Dr had little time to discuss what was going on with patients health and also googling what the symptoms they have could be, then informed patient, there are lots of people waiting, must get on as they have lots to see and they will have a think and come back to us.  That was 5 weeks ago.  So far had one letter from a service saying they do not deal with patients age category and go back to Dr for further help!!!! - I'm not sure we have the time or patience for that, here's to another few hundred phone calls to try and get another appointment.
GP surgery review: millcroft-medical-centre
Title: Millcroft - Joke
Rating: 1 out of 5
Visited: December 2022
I have tried to call the practise all morning, 600 times. I have had enough attempting and failing because their line is closed down. I urgently need help, they keep ignoring my health issue and telling me to call back to make an appointment is just the biggest joke! Very unsuccessful practice, I hope somebody will do something with it otherwise a lot more people will die because of their fault.
GP surgery review: millcroft-medical-centre
Title: What a joke
Rating: 1 out of 5
Visited: October 2022
I’ve was trying to get through for about a week when I eventually got through was told no appointments and to call back tomorrow at 8am, I work on a production line from 7am so I simply cannot leave the line for hours whilst trying to get through for an appointment, I’ve now had to go private as I simply cannot put off what I need help with, this practice has been like this since covid and they say they are looking into a better way but they are not as it’s been 3 years and nothing has been done to rectify the huge issue, I wish the care commission would make these practices accountable and start making them change because they won’t do it
GP surgery review: millcroft-medical-centre
Title: No answer
Rating: 1 out of 5
Visited: August 2022
No answer to phone calls to make appointments. No online service to book. Its 2022... add online booking!!!
GP surgery review: millcroft-medical-centre
Title: Waste of time and energy
Rating: 1 out of 5
Visited: May 2022
Have been with this surgery since July 2020. Never had a positive experience. I had to get in touch with them regarding myself or my small children.
Wanna-be-doctors receptionist wasting people’s time and always ending with ‘we will call you back’ that never happens. Asking one thing than after another attempt to call surgery which is impossible some days, Im being asked to do things differently..
When I sign up I got promised online access- there is nothing online about it. Staff cant make up their mind whether its Patients Access or NHS app, where most features are blocked and restricted.
Before moaning about covid or other excuses- other GP surgeries could treat people better and be more efficient so Milcroft has a lot to learn!
GP surgery review: millcroft-medical-centre
Title: Good medical service
Rating: 3 out of 5
Visited: March 2022
The GPs and nurses are actually really good and professional, the biggest problem is the telephone system doesn't seem to cope with the calls, it would be better if line capacity is increased even if the queue is long, it's more frustrating not being able to call than it it's to wait.
GP surgery review: civic-medical-centre
Title: Wonderful Practice
Rating: 5 out of 5
Visited: February 2022
I am extremely fortunate to be a member of this GP practice, I have a long term health condition and I feel that I am thoroughly supported by the GP’s and practice nurses with managing this. Reception staff have always been extremely kind .
GP surgery review: civic-medical-centre
Title: Fantastic Staff
Rating: 5 out of 5
Visited: February 2022
I cannot sing the praises of the Practice Manager enough who has been really supportive in sorting out an issue I have had with COVID records etc...This coupled with the consistently helpful and supportive staff who work on the reception (Always positive, efficient and polite). 
The GP's and Nursing staff have never let me down. Thanks all your doing a fantastic job during some very trying times. Keep up the great work!!!
GP surgery review: civic-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: January 2022
So disappointed in this surgery.  Nothing is ever chased up. You practically have to diagnose your self to the GP they then promise to send referrals, which never get sent! 4 times I chased up a referral. Reception staff clearly need more training.  2 x econsult not replied too! Always just told Oh yes I can see, you have sent a consult in, must of been missed' Not good enough.
GP surgery review: marine-lake-medical-practice
Title: Requests from carer of disabled patient ignored
Rating: 1 out of 5
Visited: August 2022
On two occasions I verbally informed Marine Lake Medical Practice that my sister who is deaf was unable to answer telephone calls to her mobile.  I, her carer, therefore instructed that my mobile number be added to the medical notes, her mobile number removed and that I should always be contacted.  Despite these requests the medical notes were not updated and GPs continued to ring my sister's mobile phone before sending text messages to say because she had failed to answer the call she would have to resubmit requests via E-Consult.  These errors led to my sister waiting for almost three weeks before she saw a GP face to face for severe back and leg pain resulting in sleepless nights and restricted mobility.  Disabled patients have enough to contend with and deserve a better service.
GP surgery review: marine-lake-medical-practice
Title: Poor Service
Rating: 1 out of 5
Visited: August 2022
The practice hasn't invested sufficiently in its administration or ability to handle older patients. Requiring them to use online only services alienates the older generations who need the service the most. This means that I travel 225 miles each way to help due to the poor support infrastructure. Not good enough really. The care shown by the doctors is great but due to this lack of care prior to getting this stage let's the entire practice and NHS down
GP surgery review: marine-lake-medical-practice
Title: No NHS App support
Rating: 2 out of 5
Visited: July 2022
This surgery has massive wait times on the phone and for appointments even when they have lots of GP's and Nurse practitioners. They do not support the NHS App electronic facilities fully which increases all of the above. When contacted they can be dismissive of the needs of the patient. I understand Covid put great strain on the NHS but this surgery seems to be using this as an excuse for very poor service. E.g. Prescription enquiries for 2 hours a day only on a network that takes an hour to get through, the inability to get the NHS App log on number and not being able to order repeat prescriptions on the App.
GP surgery review: marine-lake-medical-practice
Title: Good GPs, appalling admin
Rating: 1 out of 5
Visited: June 2022
The GPs at this practice are excellent - empathetic, considerate, caring. But the admin is dreadful and some of the admin staff rude. Some real thought needs to be given to how they can improve the patient experience because when comparing to what I hear of other surgeries, Marine Lake is falling very short.
GP surgery review: marine-lake-medical-practice
Title: Impossible to get help for my child
Rating: 1 out of 5
Visited: April 2022
My daughter is in pain with a UTI, a recurring issue for her.  E-consult does not accept submissions for UTI's for under 16s, so I tried to phone the surgery and was on hold for over 36 minutes (I checked the timer!)  I was told I was number 1 in the queue, and then it announced that my call could not be completed and to try again later, before cutting me off.  Absolutely disgusted with this, totally unacceptable - I will gladly wait patiently to be dealt with, but keeping people waiting and hanging on then cutting them off is a disgrace.
GP surgery review: marine-lake-medical-practice
Title: True Professionalism of The Team
Rating: 5 out of 5
Visited: February 2022
Having fallen ill abroad and spoken with Marine Lake Medical Practice from Barcelona on Monday, the Doctor told us she would wait for us as we travelled  from the airport straight to her Surgery. She examined my sick partner and a second GP confirmed that we must attend Arrowe Park Hospital immediately. By Tuesday my partner had undergone major surgery and is now in the ITU.. The empathy and Professionalism shown in such a stressful situation was second to none and I for one feel blessed and grateful to have Marine Medical Practice as my Surgery. We must remember it is not the bricks and mortar we sit in , it is the people within who genuinely care.  Sincere thanks again.
GP surgery review: marine-lake-medical-practice
Title: Poor service
Rating: 1 out of 5
Visited: February 2022
Wait days for a response from e-consult. Phone is permenantly engaged and a sign in reception saying, "don't come in without an appointment", how do you get an appointment?
Along with others on reviews I was told I had high blood pressure - then they do nothing about it! I was telephoned to bring in a urine sample for my review, followed by a text asking me to get a bp reading from the chemist. I returned the bp result, only to be told by the nurse doing the review she had lost it! She then took my bp!! Why couldnt she have done that in the first place, instead of sending me to the chemist? I was then told the urine sample should have been in before 12am, but I was told to bring it with me at the review, booked for the afternoon! Despite Covid, we could see a dentist, a private consultant within days, a private physio, and attend a hospital. The GPs' however still seem to have the shutters down and dont want to see anyone. When the surgery finally see you, it's chaos!
The left hand doesnt seem to know what the right hand is doing!
GP surgery review: oak-vale-medical-centre
Title: Unable to get through to the practice
Rating: 2 out of 5
Visited: March 2023
I work in the NHS and often hear from patients that they can't get hold of their GP practice. I find it very hard to ignore these comments when my own personal experience is exactly the same with this practice. I have often resorted to private prescriptions for minor ailments and have experienced delays in treatment due to the simple fact of not being able to get through to anybody. Lines are always busy and the e consult service very frequently at 9am in the morning asks you to log in the next day. I have no doubt the clinicians in the practice are likely to be great but if your patients can't access your service then there is a real problem to be addressed.
GP surgery review: oak-vale-medical-centre
Title: Lovely practice
Rating: 5 out of 5
Visited: March 2023
I’ve had two relatively minor concerns about my 4 month old daughter in the past few weeks and on both occasions, the doctors at Oak Vale have been really understanding, helpful and thorough. They’ve gone beyond expectation on both occasions and I’m very grateful to them for that.
GP surgery review: stoneycroft-medical-centre
Title: Poor practice
Rating: 1 out of 5
Visited: February 2023
No longer able to ring at anytime to arrange a follow up appointment. Phoned at 5 pm to find appointments have been locked and asked asked to call back following day.  This is a new rule that has not been communicated to patients and is very restrictive for working parents. I do not have time to phone back tomorrow to sit in a phone que for twenty minutes from 8 o'clock because everyone will be ringing at this time as they have all been told to ring at 8. I have been with this practice for many years and this rule to have everyone ringing at 8 is ludicrous. I am now looking for a new gp practice to move to.
GP surgery review: stoneycroft-medical-centre
Title: Poor practice
Rating: 1 out of 5
Visited: November 2022
impossible to get a telephone triage, a member staff has no empathy and is very abrupt. I was at the surgery at 8 00 am 1/12/22 to make an appointment for my mental and physically ill brother and was told by a very rude receptionist no doctors triage till the following week, I explained my brother was referred by a mental health nurse to make this appointment to the surgery that day, the receptionist was quite abrupt and refused any further information. this is not acceptable behaviour from a receptionist. this surgery has lost its ability to care for its patients and need a nhs investigation. my brother is desperate to be seen by a gp and should not be treated in this manner.. ms shawcross - merritt.
GP surgery review: stoneycroft-medical-centre
Title: Shocking
Rating: 1 out of 5
Visited: November 2022
This surgery was once fantastic with amazing GP’s and is now awful. Trying to get an appointment in the first place is dreadful, I have waited over one hour on hold to get through on numerous occasions. I have to repeatedly press redial on my mobile (150+ times) to even get through. I feel like they are neglecting their older patients with only a house phone - how are they expected to stay on the line for this long?! I used to be able to book appointments online but this has now stopped. When I finally get through, and request to see either an individual GP or general GP, I get fobbed off - usually to someone who ends up needing to get me a doctors appointment. I am uncomfortable with the decisions the receptionists make, with extremely limited medical knowledge. The waiting time is ridiculous, you can be 5 minutes late to a 20 minute appointment and be turned away but yet are expected to wait 45 minutes to get in to see someone. I had an urgent bacterial infection and was told that there are no available appointments for the week and to ring back the following week - unfortunately I can’t schedule when I am going to be sick. They generally have no appointments on the day you ring up unless you’re one of the lucky few that manage to get through by 08.15….any time after that you have no chance of getting an appointment that day.
The only positive is, when you finally get an appointment with a doctor, they have always helped me out with any medical issues.
GP surgery review: stoneycroft-medical-centre
Title: What is happening to this surgery????
Rating: 1 out of 5
Visited: September 2022
9 times I tried to phone for an appointment. This was on the dot of 8am. All I got was the engaged signal. Eventually I got a ringing tone. Was told I was in a queue no number in the queue. I was on hold for 30 mins you can only listen to guitar music for so long before you put the phone down. Never once in the 30 mins did anyone come on the phone to say sorry for the delay. This isn't the first time this has happened. I wouldn't be surprised if one day this once brilliant surgery is closed down.
GP surgery review: stoneycroft-medical-centre
Title: 50 minutes on hold waiting in the phone queue
Rating: 1 out of 5
Visited: September 2022
Fifty minutes on hold this morning to eventually be told they did not have the results of my test 2nd September.  Upon ringing the hospital I was informed that the results were sent by courier on 5th September and to check back with GP. After another 30 minutes waiting on the phone I was told that they would look to see if the results were in a pile to be scanned on the system. An hour later I visited the surgery to find out what was happening to be told that the results had been found and would be scanned in that night, which I telephoned again for confirmation. If I’m lucky I’ll now have another 50 minutes on hold tomorrow to get a doctors appointment to find out how serious my results actually are. Really not good enough and Practice Manager never seems to be available to address such a poor service, and it’s not like there scanning in the correspondence by the looks of things!
GP surgery review: stoneycroft-medical-centre
Title: bad practice
Rating: 1 out of 5
Visited: September 2022
been trying to get through on phone, no answer.had to call into practice.was told no appointments and if i want appointment have to que up outside of a morn with all the other sick people, but there be a big que and to try e consult.e consult can only be book after 12 midnight until 8.i booked in e consult and says gp will phone by 18.30 next day.waited by phone for 2 days and no gp phoned   thanks very much
GP surgery review: stoneycroft-medical-centre
Title: Shocking practice
Rating: 1 out of 5
Visited: August 2022
Why is it that a doctors surgery won't allow you to book appointments over the phone and wants you to go to the surgery to book one? And says on the website can book over the phone.
Receptionist seems to be in a mood whenever I call as well.
Also went today to pick up a doctors note and the door is locked and a note saying to press the bell on the intercom, was there for over 5 minutes with no answer. Tried calling when I got home an no answer, meant to be open till 6:30.
Really need to sort this surgery out, been going down hill for the past few years and ive been with this this practice for over 30 years!!!
GP surgery review: stoneycroft-medical-centre
Title: Absolutely Diabolical
Rating: 1 out of 5
Visited: August 2022
was told by a doctor to ring straight away if having breathing problems. When I rang was told by a woman who eventually answered the phone after half hour the doctors will not see patients any more was told to ring 111or 999, I asked would a doctor ring me back as I couldn't breathe and was told they won't do that either don't see the point in this being here but now the place is locked up and has been for a few days so it appears it is now closed down nice of them to let patients know .its a sad ending for what used to be a great family doctors.
GP surgery review: stoneycroft-medical-centre
Title: appalling since the takeover
Rating: 1 out of 5
Visited: July 2022
I will leave a list
1 Unable to get an appointment
2 Unable to get appropriate dose of heart tablets since increased by acute 6 weeks ago
3 Receptionists not trained refused to let me speak to practice manager said there isn't one but she appears to be replying to comments
4 Require a sicknote as undergone procedure hoping to go back to work but no help to resolve obviously on the GPs direction
5 was an amazing family GP so disappointing 
6 Cant discuss more than one symptom 
7 Shocking surgery
GP surgery review: stoneycroft-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: July 2022
Can't get through, waiting is over an hour and never any appointments.
Surgery has gone down a lot, and it used to be a good one
GP surgery review: west-derby-medical-centre
Title: Disgrace to the nhs
Rating: 1 out of 5
Visited: April 2023
I have recently began suffering with severe headaches, racing resting heartbeat of over 120, and blood pressure of 171/118.

This doctors refused to give me an appointment. Told me to call back next weekend “hopefully get one each day of calling. Fingers crossed!” 

This doctors surgery has now left me with no GP and no choice but to pursue private treatment to help me diagnose the issues that are going on at the moment.

If it turns out I have something that would have benefitted from being diagnosed and treated earlier, I will hold this practice responsible in its failings in its duty of care towards me as a patient.
GP surgery review: west-derby-medical-centre
Title: Cheap, Lazy and reckless
Rating: 1 out of 5
Visited: April 2023
I saw the GP who asked me to go straight to hospital and provided a sealed letter of the consultation just undertaken to be passed on. When the letter was opened the printer ink on the letter was so faint it was illegible. How can a practice share a letter with other medical professionals, containing a patient's medical information, so unprofessionally? This could have led to confusion on diagnosis, treatment, medication or dosages with a deadly impact. I am alarmed clinicians at this practice can be so cheap that they can't afford to change the printer cartridge or too lazy to bother to do it. I would have been too embarrassed to do as this clinician has. An appalling example of care.
GP surgery review: west-derby-medical-centre
Title: Doctor home visit.
Rating: 4 out of 5
Visited: March 2023
After suffering acute pain for a while made contact with the surgery and asked for a home visit as I am on oxygen 24/7. Doctor rang me at home and  organized an out of hours Practitioner..  Doctor arrived quickly and with a very pleasant and a most professional manner gave me a complete examination diagnosed problem ......Thank You.