janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: westgate-surgery
Title: Terrible service
Rating: 1 out of 5
Visited: August 2022
After not having slept at all for a week, they kept making out that it was not a big thing. My gp didn't want to do anything to help me at all.
Then the practice manager, or something, refused to listen to what I was saying. She just kept treating me like a child and kept interrupting me. She also gave me way too much information about hers and the gps personal lives, which I found completely unprofessional anyway, but then to actually use them as excuses was completely unacceptable.
GP surgery review: westgate-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: July 2022
I just want to say a big thank you, once again, to all the staff involved in my appointment this morning. What a fantastic team you all make. The receptionist completely took on board my health issue, and called me back within minutes, offering me an appointment with the Dr that morning. I am so impressed with this practice, and feel very lucky to be on your books, many thanks to my Dr, and all your team.
GP surgery review: westgate-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: May 2022
I rang the surgery this morning, was promptly called back by a very friendly receptionist, and told I could come to see my Dr at 9-40am. I am very grateful to you all, as my mind has instantly been put at ease. All the staff are very approachable and kind. Your service was nothing short of fantastic, many thanks.
GP surgery review: dartford-west-health-centre
Title: Very poor
Rating: 1 out of 5
Visited: December 2023
I enquired at the reception about travel vaccinations, the receptionist asked when I would be travelling and I told her in a months time, she just laughed and said your be lucky and you need 3 weeks to get it in your system, when I said it’s a month away she said the drs have much better things to do than that and I would need to go private. I do understand that the drs deal with a lot worse things and life threatning issues, but she almost made me feel it was unreasonable to ask and was more of a pleasure thing.  So if someone walks in and asks for contraception is that not a similar thing!!  Travel injections are important to not get unwell and bring infections back into the country.  I’ve paid my national insurance for years have been lucky enough to of  had good health, yet cannot get an appointment for this although it is available on the nhs.  No wonder people don’t bother with vaccinations, cos you can’t get through the rude receptionist’s
GP surgery review: dartford-west-health-centre
Title: In humane treatment
Rating: 1 out of 5
Visited: October 2023
Today is Tuesday and I was offered following choices -
1. If they have to give a triage appointment that will be for next Monday
2. I could go on econsult web site at 8 am tomorrow and enter details and the doctor will decide if they will see me or not or what to do next
3. I could go to Sidcup 24 hours gp,  where they will see me today.

My conclusion on Redwood Practice -

1. They claim they are inefficient by them saying a surgery some distance away can see me as walk in.  I recognise the orther surgery may be 24 hours operation, but this practice is open most of the hours.  How on earth they cannot accomodate someone for a few minutes triage?

2. If there is an opportunity for me to see a doctor if I go on at 8 am why not that oppotunity given to me when I called at 9:30 am?  Makes you wonder how their operations.

3. They are a disgrace to our nhs.  If they cannot see many patience better them transfering a large chunk of their customers to another surgery.  I wonder if they paid for enrollment not the number of patients they see on a daily basis.  If they are paid based on enrollment, this needs to change.

Worldclass nhs is tainted by these surgeries.

Update - Today is Wednesday -

I went on to econsult sharp at 8 am as I was directed and entered all the details.  I got a text at 10:55 am with a link to book appointment.

At this point I am watching phone, so I immediately clicked on the link and the link showed 3 appointments.

1 for Today Wednesday
1 for Tomorrow Thursday
1 for Friday

I clicked on the Wednesday and it will not allow me to take that.  Then I tried Thursday it will not allow me to take that.  It only allowed me to take Friday

This booking system treats you inhumanely.

I called the surgery and I was once again directed to Sidcup as they will see me immediately.

It is shameful this surgery is even allowed to operate.

They should not be allowed to take new patients if they cannot see people in reasonable time.  If they are constantly directing people to go to a different surgery then why are they allowed to take in new patients.
GP surgery review: dartford-west-health-centre
Title: Long wait times on Reception / appointment phone lines
Rating: 2 out of 5
Visited: September 2023
I have been waiting on the telephone hold que to reception for 2.5hrs so far..... this is very disappointing as only position 11 when I joined. 
I haven been trying to get access to reception for an appointment for a while now and its disappointing. The online tools via nhs app are also always turned off, its very frustrating.
GP surgery review: dartford-west-health-centre
Title: Poor Receptionists
Rating: 2 out of 5
Visited: June 2023
Unfortunately I have had to visit the practice for treatment. Reception is poor in the extreme (whilst nurses and doctors are most helpful). Reception appear to value making a cup of tea more important than welcoming the patient. I have had wrong appointments made, left to wait whilst they make tea or chat, without any recognition of my presence. I’ve been with the practice for more than 40 yrs, unfortunately reception has become worse, they appear miss managed or unmanaged doing what is “comfortable” to their well being rather than the patient and service. Happy to discuss this in detail.
GP surgery review: dartford-west-health-centre
Title: Poor
Rating: 2 out of 5
Visited: May 2023
Very difficult to get an appointment as it is Econsult only. The GP barely reads the econsult and gives advice without reading it properly. I understand GPs are stretched but there is a real lack of patient care at the surgery. I have been a member since 2020 and the GPs have never seen me in person. They were quick to tell me I was getting fat after filling in a form though and ignored the fact that I had sprained my ankle badly and could barely walk.
GP surgery review: dartford-west-health-centre
Title: Poor practice
Rating: 2 out of 5
Visited: April 2023
I have been with this practice for over 40:years and it was a perfect one . However I have seen it slowly decline and everyone you talked to agrees. 
So much good this e consul is. This morning I was on the for over an hour and got to number 2 then got cut off. I rang again and same thing happened. 
It's a joke trying to get an appointment  if you manage to get through the receptionist. Some of them are not that polite and can get very abrupt. 
And I do not agree to discuss with my them the reasons why I need to see the Doctor as they are not medically trained. They always asked why you need to see a Dr.
 Can only hope that this practice will improve to provide a better service for the community.
GP surgery review: dartford-west-health-centre
Title: Unreliable practice
Rating: 1 out of 5
Visited: April 2023
After been on the phone queue for 50 minutes, they don’t answer the phone, if you go there in person they are always talking and not caring for the person. I saw that personally, they don’t pick up the phone. It is a disgrace, we pay taxes for a service that doesn’t work. If they are not fit for the job they should leave the position to somebody else that is careful.
GP surgery review: dartford-west-health-centre
Title: Poor administration / infant care
Rating: 2 out of 5
Visited: March 2023
There will infants missing routine care and immunisation because this practice does not book these in, parents must chase and beg for routine appointments. I was repeatedly turned away trying to book my sons 6 week check up (Apr 2022). When he developed a rash at 6 weeks I was then lectured by the receptionist  about the risk I put my son at not calling it in as an emergency. He eventually received his routine check up at 13weeks. There was no communication from the practice regarding his 12m immunisation and when I called the practice at 12m2wk I was given an appointment for after 13m. The receptionists refuted NHS advice that it should be administered between 12 and 13 months. I suggested to the receptionist that the information she had to inform her should be reviewed, however she repeatedly said she's not technical and the nurse will fix it if there is a problem (she didn't seem to appreciate the nurse can't reverse time if the optimal window is missed). I feel that this first receptionist was not listening to me as she appeared to be talking to her colleague (with '14 years' experience) I was passed to this colleague to whom I summarised my reason for frustration, she could not then repeat back me any of what I had said. She said 'I do not really know what you're upset about'. She suggested I need to be mindful of the backlog they are dealing with from the pandemic and told me how grateful she is for the NHS... Implying I am not?!? On that note the care of doctors and clinical staff working at Redwood is exceptional, I am sad to be considering leaving the good medical care because of poor administrative management and obnoxious reception services. I recommend calls be recorded for training purposes.
GP surgery review: dartford-west-health-centre
Title: A disgrace
Rating: 1 out of 5
Visited: March 2023
Despite being told I would be contacted  to confirm an appointment I have, again, been left without any contact from the practice. I was told on Monday I would be contacted later in the week to confirm an appointment for the following Monday. I hadn't heard anything by mid afternoon on the Friday so contacted the surgery to confirm. I was told I would be contacted later Friday to confirm.  Needless to say, I still haven't heard anything and it is Saturday morning. I have booked Monday off work but have no indication as to whether I will be seeing a doctor or not.  Not the first time this has happened.  My confidence in this practice is non existent and it is incredibly unnerving to feel you don't have access to a Doctor. 
Why it takes over an hour to answer the phone is inexplicable to me.  This practice is very poorly managed and I would certainly not recommend anyone tying to join.  
Very, very poor.
GP surgery review: dartford-west-health-centre
Title: Still unable to contact them despite trying for 5 days
Rating: 1 out of 5
Visited: February 2023
It is completely impossible to get through on the phone. I have tried repeatedly and been on hold for 90 mins plus. If you try to use e consult as an alternative, they tell not to and that you must ring, and even e consult is hard to use as they limit it every day and there are not enough slots! Now that they close reception at lunchtime I have no idea how a working person is supposed to get in touch. Why not allow contact online with a call back? Thsi wold be eaiser and less stressful for all concerned. I appreciate there may be staffing issues but why not put that on the recorded message ?
GP surgery review: horsman's-place-surgery
Title: Great service
Rating: 5 out of 5
Visited: January 2024
I was very pleased with the approach and overall my appointment went really well. Communication was good and I got so much help .
GP surgery review: horsman's-place-surgery
Title: Used to be great
Rating: 5 out of 5
Visited: November 2023
I had to have a smear test done today, and I can’t fault the nurse that did the procedure, she treated me how she would have liked to be treated and she talked me through everything that she was doing.
It’s a shame that the practice has gone severely down hill I just can’t get an appointment to see my own doctor, I’m lucky that I don’t go to the doctors that often.
GP surgery review: horsman's-place-surgery
Title: Great asthma Nurse
Rating: 5 out of 5
Visited: November 2023
Asthmas nurse was fantastic, reassuring me my dosage and usage are right and felt very confident and happy walking away. Lovely lady
GP surgery review: horsman's-place-surgery
Title: Saddened and disappointed
Rating: 2 out of 5
Visited: November 2023
I’m mystified about this surgery when you do get appointments every thing seems to work well for me 
But my previous comment on this system on 05/09 got a response on 7/11 asking me to contact an unnamed person which I attempted to whilst in the surgery and the receptionist said someone would be in touch 
Not yet 29/11
Other members of my close family have had very little luck getting what could be maybe serious problems sorted out ie the local hospital refer them back so they (the doctor)only  to be told by said doctor she couldn’t refer to any other hospital than our local hospital They have now had to go private at considerable cost 
It’s a very sad state of affairs when young people can’t get help unless family pays
This probably a complete waste of my time as I get the impression polite comment doesn’t actually achieve anything 
Small wonder some resort to insults 
Happy Days
GP surgery review: horsman's-place-surgery
Title: Great nurse
Rating: 5 out of 5
Visited: September 2023
I went to see my nurse at the surgery today to get my INR check and once again the nurse was professional and very understanding in her approach to my problems, my INR has always been a problem to keep to a even level but my nurse now has an understanding with my issues and with a few minor adjustments she always seems to get it back on track,I also mentioned a few other worries that I have with my health and again my nurse went above and beyond to answer my questions and put me at ease ( I wish I could name the nurse but am not allowed due to NHS policy) I personally think that when dealing with a patient with a few issues it is so reassuring when your nurse understands and listen’s, which mine does and I could not be happier with the treatment that I receive on every visit.
Keep up the good work and thank you.
GP surgery review: horsman's-place-surgery
Title: Disappointed
Rating: 3 out of 5
Visited: September 2023
We as family have been with this surgery for over fifty years and sadly recent experiences haven’t been great 
I’d booked an appointment early August and to my surprise got one for the next working day.From that several tests were needed When the test results arrived I tried to book a consultation (phone would be acceptable) and was told the earliest would be 1 day short of a calendar month away. 
My concern is that I had genuine reasons for my initial appointment and my problem is still persists 
Clearly it’s not life threatening but am I wrong to expect something slightly better 
I read all comments online from the surgery but no mention of when things might improve
GP surgery review: horsman's-place-surgery
Title: Fantastic advice
Rating: 5 out of 5
Visited: August 2023
Had a full and Frank conversation with the nurse yesterday about my options for a couple of issues I’m having. First class advice, as always, from someone who you know genuinely cares about her patients. Thank you!
GP surgery review: horsman's-place-surgery
Title: Deadfull
Rating: 1 out of 5
Visited: August 2023
Total non caring attitude .   No consideration if working and actually want to book ,  told call from 8 am next day fine if not working but can't afford to wait on there convenience and lose wages reception staff rude and unhelpfully.
GP surgery review: horsman's-place-surgery
Title: Condition Review
Rating: 5 out of 5
Visited: August 2023
Was very friendly and listened to my comments. She was able to provide a lot of advice on various aspects. Probably the best review that I have had over the last 13 years or so.
GP surgery review: horsman's-place-surgery
Title: Good experience
Rating: 4 out of 5
Visited: August 2023
I had minor surgery carried out by the doctor.
Both the doctor and the nurse in attendance, clearly explained what would happen and how to look after my wounds.
They were both caring and efficient.
GP surgery review: temple-hill-surgery
Title: Appalling service
Rating: 1 out of 5
Visited: January 2024
Called to book an appointment and receptionist very rude and unhelpful. Whoever answered the phone did not want to listen at all and instead was telling me to call the next day from 8am to book with a GP regardless if it was urgent or not.
How come that there is no difference on the booking system if you do not need an urgent appointment? This clearly needs to be reviewed. They rarely give appointments face to face with GP and when you finally manage to book a telephone one, no time given and doctors call very late. Do we have to sort our health problems privately? Shameful primary care.
GP surgery review: temple-hill-surgery
Title: Horrendous Procedures in place
Rating: 1 out of 5
Visited: July 2023
E consults are a good thing however setting a time limit of when they can be completed is not a good thing. Most people are at work between 9 and 5pm so have to take time out of work to complete these during their working day is difficult. I completed Anne consult for a repeat prescription and very quick reply stating I would have a telephone consult on Tuesday for my mum with dementia.  She would have run out so I called surgery. I was 14 in the queue which is one of those things. I got through only to be told you cannot request prescriptions over the phone via reception staff !  I was told to use the nhs app or ring another number.  I cannot use nhs app as I use it for my medications -My mum has dementia and cannot use internet and does not have internet! I repeated the number was told that was correct. I was given the wrong number! so I had  to ring the surgery again - again in a queue of 10 people!  I finally got through and was given correct number.  When I called I was told they were already at my nominated to chemist to collect.  All this had taken over an hour out of my working day. Luckily I have an understanding manager.  This is not the case for some people! However the prescriptions were not at the chemist like I was told they were.  I feel absolutely disillusioned with the fact that again I have to go through the whole sorry process tomorrow taking time out of my working day to try and get through to the surgery.  If you want patients to complete e consults there should be no time limit on when e consults can be submitted  because most of us are trying to hold down a job! People of a certain generation who do not have internet access or who have dementia should have the chance to request prescriptions via reception staff!
GP surgery review: temple-hill-surgery
Title: Very poor practice
Rating: 1 out of 5
Visited: May 2023
The Lady on reception was so rude ,she spoke over me, raised her voice and would not listen I was calling for an appointment for the  west kings down surgery 31/05/23 8am
And this is not the first time she has been rude
GP surgery review: temple-hill-surgery
Title: Bad medical care
Rating: 1 out of 5
Visited: April 2023
I am writing to express my disappointment and frustration with the service I received at your GP surgery regarding my recent attempt to book an emergency appointment for my back pain.

Today, I tried calling the surgery early in the morning, but to my dismay, the line was down. When I finally got through to a member of staff, I explained my situation and requested an emergency appointment, but was told that there were no appointments available.

Despite my persistence, the staff member remained unhelpful and unaccommodating. She simply suggested that I call the NHS helpline, 111, and request that they book me in for an appointment. However, when I called 111, they informed me that the surgery does not have this option, leaving me in a state of utter helplessness.

As a patient, I am extremely disappointed with the level of service I received from your GP surgery. It is unacceptable that I was unable to book an emergency appointment when I needed it the most. I believe that every patient deserves prompt and efficient medical care, and it is disheartening to see that this was not provided in my case.

I hope that you take my complaint seriously and take the necessary steps to ensure that this kind of situation does not occur in the future. I look forward to your prompt response and a satisfactory resolution to this matter.
GP surgery review: temple-hill-surgery
Title: Blood test fail
Rating: 2 out of 5
Visited: February 2023
I was booked in for a fasting blood test this Saturday by the surgery. I arrived and was informed that the test could not go ahead because the HCA it's booked with cannot "print the forms." This is really poor delivery of service. I have not eaten since yesterday dinner and it's almost 12pm now.
The NHS is paying money to these businesses (GP surgery's) to provide services. They need to be accountable to the public who pay taxes to fund services that should remain 'in house' as obviously, paying agency staff  including GPs isn't improving things for the public.
GP surgery review: temple-hill-surgery
Title: How have you lost my records?
Rating: 1 out of 5
Visited: February 2023
How could you lose my records?  I spoke to a GP this morning.  They were supposed to explain about a letter they received from the hospital.  I am sorry for shouting at the doctor,  They were telling me about my medication and how well I was doing.  About blood tests and offering to do more.  This wasn't what I was to talk about.  Eventually I was shouting they had got the wrong letter. They had the right one. The doctor had the back page only. The front page hadn't been scanned.  A request was put on my file for a receptionist to get another letter from the hospital and scan it into my file. The doctor is going to make an appointment for me to explain the information on the letter.  They are on holiday for 3 weeks but would talk to me when they get back.  I have been to A&E with my medical condition.  The doctors have made decisions from my incomplete medical information on the computer.  How did this mistake happen? How much more of my records haven't made it into my file? How will I know?  This is me being calm over 4 hours after talking to the doctor. I couldn't write what I thought straight away.  I can't write in capitals either.  I don't want sorry.  You don't mean it.  What are you going to do to make sure my records are up to date?  How are you going to make sure this never happens again?