janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: prime-practice-partnership
Title: Consistently Bad Service
Rating: 1 out of 5
Visited: January 2022
So this is about asthma repeat prescription. First week of Jan, recep said she couldn’t find any inhaler prescription then after a while she saw it and then advised need to see a doctor. Jan 13, spoken to a doctor and was advised she was gonna give me extra 2 blue inhaler, brown inhaler and aero chamber for my child’s school. Jan 16 got 1 blue inhaler dated Jan 7. Jan 14, called up GP to follow up the doctor’s prescription and explained that I have received blue inhaler last Jan 7 but we have given it to the school, worried that the first one will be finished.  In the afternoon I received a text saying it was rejected because I just got a new one last Jan 7. So, recep apologised that it was his fault he didn’t put a note on that. When asked what happened to the doctor’s prescription the other week, he just said it is a local doctor and he doesn’t know why it is not ordered but can see the prescription. So when I try to repeat again my request he just keeps on talking and not letting me talk and told me he has listened and i just keep on repeating. Well, if he focused on what I am saying he could have done it correctly with my first call. I just felt like he is just apologising repeatedly and just wanted to end the call but not really listening and focusing on what i need. Same goes to the recep I have spoken on the first week, she just wants me to shut my mouth and even telling me at first to bring the box of the inhaler to the clinic but changed her advise when I told her really? my daughter is having a bad asthma now and i need to that.

I don’t really get it why the clinic doesn’t know why the doctor’s prescription wasn’t ordered. Why does it have to be this difficult asking for a repeat prescription for asthma? Why do I need to call the GP several times? I think the recep should learn how to listen more on our needs to get things right, saves both our time and effort. Plus having a local doctor at your gp is not an excuse for not knowing what happened with their prescription it seems like i have been told that she only came in that day so they can’t ask.
GP surgery review: prime-practice-partnership
Title: Unprofessional services
Rating: 1 out of 5
Visited: January 2022
I wanted to do two telephone consultations on the same support because it was recommended to me when I made the appointment but on the phone in the first phase he wanted to refuse me two consultations on the same support I said that this is how I was recommended from the Reception  he accepted on the condition that I fit in 10 minutes because I have so much at my disposal I tried to fit in the allotted time being put in a hurry during the whole consultation after a horrible marathon consultation he simply closed the phone in my nose without any way  of politeness.
GP surgery review: prime-practice-partnership
Title: Unprofessional and careless service
Rating: 3 out of 5
Visited: January 2022
Its impossible to get through to reception  . Always on the phone for at least 35 min before they answer no matter what time you call. Also I was referred for MRI by doctor on beginning of January but secretary for a month simply forgot to send that referral to hospital. Finally when after almost a month of wait it was send to wrong department in hospital  and rejected.  So now I need to wait 2 weeks for Telephone consultation  and again ask for referral to be made . You can not just forget to send referrals for important scams etc , you dealing with people health and 1 month is a long time and can make real difference  . Especially when doctor made referral same day of appointment, just secretary was late for a month with sending it and when finally was send it has been rejected.  Poor service . Long wait to get appointments , long wait to talk to someone from reception  . They didn't inform me about referral being rejected. If I didn't call hospital myself I wouldn't even know. I would just wait another 3 months and than I would have to start from the beginning like right now . Patients should be treated seriously and referral should be made ASAP. If secretary is not available you must find replacement who will do referral . You can't people wait for a month or 2 just to send referral because after that we have another queue to wait for appointment in hospital. Unbelievable...
GP surgery review: aurora-medcare
Title: Beautiful Nurse who generally done everything
Rating: 5 out of 5
Visited: January 2023
The nurse at Thems Veiw medical Centre is a lovely lady and she talked me through everything and explained it all I am very grateful for having her
GP surgery review: aurora-medcare
Title: So Helpful
Rating: 5 out of 5
Visited: January 2023
My Blood Pressure was found to be High.
Although there was only one Doctor at the time, several members of staff helped me to get Blood Tests arranged and to do a urine test bringing me cups of water to drink.The HP tested the urine sample,and the GP prescribed my medication.
 All this was done in a very busy Surgery.
     I am grateful for their patience,care and Teamwork.
GP surgery review: aurora-medcare
Title: shambolic new appointment system
Rating: 1 out of 5
Visited: January 2023
On the day appointments are gone within 10mins of opening the line, then you are asked to call back again the next day - this is a recurring nightmare because by the time you get through the next day, the appointments are gone, and the receptionists cannot or are unwilling to use their discretion even after explaining that you have been calling for several days to offer an appointment. 
Its a complete nonsense to have to call every day for over a week and not be able to book an appointment.
Why is there no option to self book digitally (routine) for those who are able - this will free up the receptionists time to be focused on urgent queries.
GP surgery review: aurora-medcare
Title: Good Health Care services
Rating: 4 out of 5
Visited: January 2023
I visited the Health care Assistance today at Aurora Medicare Thames View for a routine blood pressure check. I experienced a good services. The Health care assistance answered all my questions and gave me a very good advice.
GP surgery review: aurora-medcare
Title: attention to detail
Rating: 4 out of 5
Visited: January 2023
The superlative service and support I received from the start to when I saw health care assistant in October was excellent. I felt I mattered. 
She was really good, empathetic listened to me and provided me with care which avoided the hospital visit. I had gastric bypass 10 years ago, never knew I have to be on vitamin b12 injections for rest of my life.I discussed my symptoms with her. She look back in my health record. She was very attentive and gave me peace of mind with advice about the importance of B12 injections. She also did one injection on same day ,provided the blood test. She went out to discuss with GP. 
I was there for my foot check. I only mentioned brain fog and she asked many questions ,look back in my records. 
She went out of her ways to offer help. 
I saw her again today. I hope she is not going leave this practice. 
I recommend Aurora Medcare ,the Healthcare Professionals do a fantastic job.   
I was very impressed.
GP surgery review: aurora-medcare
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I was seen by  yesterday for health check at King Edwards road.  The lady was armed with knowledge She was helpful answered all my questions. The reception and doctors are are always ever so kind and courteous . My experience was very good. I was seen on time. All in all I would also recommend Aurora Medcare.
GP surgery review: aurora-medcare
Title: Good practicr
Rating: 4 out of 5
Visited: January 2023
Had a blood pressure check yesterday and was made very welcome by the member of staff who explained her roll and what was about to happen. Good experience from a lovely friendly staff. Thank you
GP surgery review: aurora-medcare
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
After having High Blood Pressure problems recently I returned to the Surgery on 24 Jan for an ECG scan.
Thankfully the readings were Normal.
  My Systolic reading has gone down from  194 to 140 since 16 Jan 
  I am now only waiting for a Cardiac Scan and results from my Blood Tests 
The Nurse explained that we haven't yet found the reason for the High BP so I will need to continue taking 5mg Amlodipine and I will have my BP measured again in 2 week's time at the Surgery.
    Once again, I am very Grateful for the Help and Kindness I have received from everyone involved.
GP surgery review: aurora-medcare
Title: Fantastic  practice
Rating: 5 out of 5
Visited: December 2022
The staffs are always very helpful,  friendly and respectful  no time I call the practice and I feel very happy and over the moon going in and out half problem  Done
GP surgery review: aurora-medcare
Title: Great surgery
Rating: 5 out of 5
Visited: December 2022
I See a GP due to being really chesty with flu symptoms was given antibiotics and feeling better, the GP I was reviewed by was fantastic they was ill themselves as could hear it in their voice but they still get up and go to work to help their patients, thank you. I would defo recommend this practice to friends and family as all staff are great and the GPs go above and beyond.
GP surgery review: victoria-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2022
This practice offers excellent services. I have been registered with this practice for more than 12 years and I have never been disappointed with their services. The front office staff are friendly, helpful and always go ‘extra mile’ to offer help in any way they can. The doctors have good communication and listening skills. They listen to every detail of your needs and offer the best medical support. The surgery offers variety of services including the blood testing. Emergency appointments have become simpler and easier,  getting through the phone lines in the morning has been more simpler. The practice puts our needs first, any opinions and suggestions raised are taken into consideration. Thank you for the extra effort, enthusiasm and  great services from all the staff. Great team spirit!!
GP surgery review: victoria-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
I am in the practice from 9 years now. I am really thankful to the all doctors in there. Always give me the correct diagnosis. Last time when I called for my daughter the doctor call me,then invite me to fave to face exam her and he was so gentle with her, because it was hers first time to see a doctor
GP surgery review: victoria-medical-centre
Title: Poor Service Standards
Rating: 1 out of 5
Visited: March 2022
Unable to get an appointment.
Visited in person was told to call at 0830 in the morning next day.
Phone line purposely designed to be disconnected with answer there is no one take your call.
Visited in person at 0840 staff replied in a dry tone to keep calling for an appointment. 
Eventually connected at 1010 got answer that all appointments for the day are gone and call back the next working day.
Extremely poor service.
I always have to visit A&E for non-urgent matters, hence leave my work for the day.
GP surgery review: victoria-medical-centre
Title: Worst gp practice ever
Rating: 1 out of 5
Visited: March 2022
Rudest reception staff I have ever met. Have been told for the last 2 weeks to call at 8am which I have been and the phone is never answered. When you do get through eventually you’re told you haven’t called early enough and that there and no appointment left. When asked how I make a complaint I was told they don’t know how the complaints procedure works. There has been times In the past I have physically been to the gp surgery to book an appointment and they don’t open the door nor answer their phone whilst I am outside. Surgery honestly should just shut down.
GP surgery review: victoria-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2022
I’ve been a patient at Victoria Medical Centre  for 25+ years. I’ve always found both the doctors and reception staff extremely friendly and polite. During my time as a patient I have had several health challenges but have always felt supported by everyone I encounter which is very reassuring.
GP surgery review: victoria-medical-centre
Title: Great surgery
Rating: 5 out of 5
Visited: February 2022
I’ve been a patient at Victoria Medical Centre surgery for +25yrs. Both the GP’s and reception staff are very polite and helpful. During my time as a patient I’ve always felt 100% supported through all my health concerns.
GP surgery review: victoria-medical-centre
Title: Caring practice staff
Rating: 5 out of 5
Visited: February 2022
I’ve never had any problems with the staff or doctors I have always found them to be professional and happy when dealing with my queries.
GP surgery review: victoria-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2022
Ive been apart of this practice for over 16 years now , staff and doctors are really friendly , i would recommend this practice to friends and family , ive never had any problems with this practice everyone there are so welcoming
GP surgery review: five-elms-medical-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: May 2022
Absolutely terrible GP, I have never seen or heard about something like this. They took all my family including 2 children aged 3 and 9 out from the system one month after we registered with them without giving us explanation.  When phoned to ask why they said we have changed the adress and we're not eligible anymore to be registered.  I have explained we have not moved the adress and we're still at same adress and they wouldn't even tell me where they have that information from. Nothing would change the fact will be taken out from the system.  Not able to get any appointments at any times anyways. All staff just loosing time around there and all they'll tell you is fully booked. Avoid this GP is absolutely terrible with incompetent staff. Even after we registered we have been called again to register because the system was not showing that we're registered..So many mistakes in a very short time. Will write to the Health Ministry to complain about this GP
GP surgery review: five-elms-medical-practice
Title: Service
Rating: 1 out of 5
Visited: February 2022
Where did I start lol. I had an appointment with a doctor for a condition that has now been diagnosed by a nurse who gave me my mammogram!! I have been in agony for years and not 1 doctor has shown any interest .I have at last seen a doctor who agreed with the nurse and am getting treatment. Trying to get an appointment by phone is ridiculous. I go in to do it. I really hope this centre can have a full overhaul and be better
GP surgery review: laburnum-health-centre
Title: Poor practice
Rating: 1 out of 5
Visited: February 2023
Went to the doctor about a shoulder injury, took 4 months to be refered to a specialist. I'm still waiting for a appointment from the specialist. Can not get through to the doctors to find out what's happening, just left to wait and suffer. Since then my condition has worsten, effecting my sleep and my daily activities, as well as my work. Can never get through to the gp to book an appointment, the specialist said when I contacted them that I have to wait. This is unreasonable and patient neglect on a high level.
GP surgery review: laburnum-health-centre
Title: Bad practice
Rating: 1 out of 5
Visited: January 2023
Tried to get an appointment and can never get through. They don't allow to make other appointments for a different day and make you fill out a form just to try and get an appointment.  If I'm super Ill why am I filling out a form just to get an appointment? No other surgeries do this!
GP surgery review: laburnum-health-centre
Title: Asthma education session
Rating: 5 out of 5
Visited: December 2022
Good information friendly professional atmosphere covering all aspects of subject.
GP surgery review: laburnum-health-centre
Title: Very helpful and Kind
Rating: 5 out of 5
Visited: December 2022
Everyone is very helpfull and kind. I needed advise on a case of mine and they kindly answered all my questions. It was good to feel they are working with me to get my case sorted and find the best solution for me.
GP surgery review: laburnum-health-centre
Title: Great practice minus the getting through
Rating: 4 out of 5
Visited: November 2022
Can’t fault the doctors but getting an appointment is ridiculous. Phone line engaged constantly finally get through and no appointments to ring back the next day. This does not help the working people that have to work long hours and only able to ring on lunch breaks to find surgery is closed for their own lunch break.
GP surgery review: laburnum-health-centre
Title: Absolutely unhelpful reception staff
Rating: 1 out of 5
Visited: November 2022
I received a text message last week from 'GPSurgery' saying my GP surgery inviting me for a free NHS health check and to book an appointment using the link. As the link expired, the information on the page advised me to contact the GP to book an appointment. The receptionist whom I spoke to was absolutely unhelpful and arrogant. Just didn't want to help, on my face told me that I am not even eligible for the health check and as to why the GP would send a msg to me when I am not eligible. She was extremely rude and shut the phone on my face saying there was no record at all showing that they have sent such a msg. The msg is clearly from 'GPSurgery'. The doctors at the surgery are really good and the reception staff on the other hand are extremely horrible, arrogant and very unhelpful.
GP surgery review: laburnum-health-centre
Title: Excellent practice
Rating: 4 out of 5
Visited: November 2022
There is 1 particular GP that in my opinion deserves to be recognised for his outstanding work and support in his work and his commitment to the NHS. I have personally received ongoing support and advice that has really helped and made me feel better physically and mentally.He goes above and beyond to give me advice and support on the issue of the health and wellbeing of myself in a way that is very positive and helpful to me.I have myself personally told him about his excellent practice however I would like to acknowledge him on here. Ty Dr (not sure if I’m allowed to mention your name) .
GP surgery review: laburnum-health-centre
Title: Very friendly practice
Rating: 5 out of 5
Visited: October 2022
While visiting the practice I passed out 
But I can say the staff were fantastic in my recovery. My blood pressure dropped very low and all the staff made sure I was ok
I am so grateful to all of them
GP surgery review: laburnum-health-centre
Title: Worse practice
Rating: 1 out of 5
Visited: October 2022
That’s the worse GP which I know . I was there at 8:30am with my daughter 2 years old , which has a cough and temperature for 2 weeks and one of receptionist send me home and said that we have to call them at 8:45 to book an appointment, they don’t book appointment face to face !!! How you can be NHS like this ?? Apart I was calling them yesterday evening , and they said to come today at 8:30, we were but that receptionist sent us home !!! That’s not good at all!!! I will change this sheet of GP.
GP surgery review: laburnum-health-centre
Title: Never any booking
Rating: 1 out of 5
Visited: August 2022
I’ve been trying to book an appointment face to face for a week and still nothing ? It’s always busy and fully booked I called over 100 times from 8.40 to 9am for them to tell me it’s fully booked. I need to get checked I’ve been sick for over a month I keep getting referred to different practices I’m so tired. the A&E is rubbish and so are the GP. I think once you die that’s when they will care
GP surgery review: the-oval-practice
Title: Great practice highly recommend
Rating: 5 out of 5
Visited: April 2022
One of the best practices around. The practice is very quick and efficient. So easy to get an appointment and all the staff are friendly and willing to help
GP surgery review: the-oval-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
I am approaching 80, and this practice has always looked after all my health issues. Very responsive and efficient. Highly recommended.
GP surgery review: tulasi-medical-centre
Title: Not acceptable
Rating: 1 out of 5
Visited: April 2023
After being told to call back in the morning I was in a queue being number 50! 1 hour and 40 minutes later told no more appointments available for today!! How is this acceptable? Why cant we go back to booking online? Even an appointment booked for however long in the future is better than no appointment at all.  I was not offered an alternative Receptionists are very matter of fact there is no empathy or offer of a suggestion on what to do next I get the impression they are smirking I have been with this surgery since a small child and am seriously deciding what to do for the best, I just want to be able to at least book an appointment it isnt much to ask from a GP is it?
GP surgery review: tulasi-medical-centre
Title: New Management Same Issues
Rating: 1 out of 5
Visited: April 2023
So you can't pre book anymore, not helpful when at 8am you're working ,  more chance of a lottery win to be honest, I have rung and gone through the queue only for it to ring and ring and then ring a bit more without answer, if you do get through and get an appointment how are you meant to get there drop everything and leave work, absolutely no help for working people or those with children, do they expect you to take a day off in hope more than expectation every time.
Only got one by moaning by email and then had to go all the way to Dagenham for it.
Had routine bloods done, got a text saying book an appointment for somebody to call, 10 day wait for that too
GP surgery review: tulasi-medical-centre
Title: No appointments at all , not even online or apps
Rating: 1 out of 5
Visited: April 2023
Dear sir madam 

I just let you know that , its impossible to get appointments from my gp tulasi medical centre Dagenham,they don't pick up phone at all and they even used to have online appointments booking now they put restriction only 8am to 9am online booking and Website crash, I do have apps but on apps they even not allow to book appointments at all so short story I can't get appointments at all in any case ,

Please help us 

Best regards
GP surgery review: tulasi-medical-centre
Title: E consult service
Rating: 4 out of 5
Visited: March 2023
It was excellent time when Tulasi introduced e consult service since it is very difficult to get an appointment on phone starting 8  , then we used to fill in e consult form and used to get appointment or call in 48 to 60 hours, now since it is stopped, patients are feeling great difficulty in getting appointment from GP . My humble request to management is to start again for convenience of patients e consult service. It is pity I can see how comments are coming for tulasi, it is only that patients are upset to get medical advise .Who has spare time today to waste time in hospital emergency or out of hours GP . Please make either on line bookings for GP through Ap or e consult must be started again to facilitate tulasi patients 
I hope my request will reach tulasi management to consider my humble request in the wider interest of patients. I have no comments of staff taking calls, they are all wonderful and helpful, but it is beyond their powers to go out of management policies