janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: daleham-gardens-health-centre
Title: Excellent care
Rating: 5 out of 5
Visited: June 2023
I have attended this surgery many years and found it to be most efficient and caring. Doctors are young, bright, and eager to aim for the best outcome for me. I feel very lucky to have Daleham as my local practice.
GP surgery review: daleham-gardens-health-centre
Title: Look elsewhere, there are better GPs
Rating: 1 out of 5
Visited: June 2023
Had a telephone appointment and described all my symptoms to the doctor and was told to arrange another appointment for an examination. When I turned up for the examination there were no notes on the system about my call or symptoms, so had to repeat myself again. I was seen 40 mins late and was told each appointment are 10mins so can only mention 1 medical issue for each appointment. Admin staff and Doctors do not seem bothered about how they speak and treat staff, really disappointing these people are doctors. Also there is always something wrong with their website, security issues or it is down so can't order a repeat prescription or do an econsult over the phone. Terrible place, wish it would change management, doctors and staff.
GP surgery review: daleham-gardens-health-centre
Title: Not satisfied
Rating: 2 out of 5
Visited: February 2023
We have been with this practice for a few years and recently I had the feeling that the availability of their GPs and nurses has really dropped. I had to go to another practice to have a smear test as they never had a nurse available. Usual to wait a week to have a phone call with the GP. Limited availability for immunization appointments for children etc. 
I also found that their admin staff was not able to give good recommendations (e.g. asking to go on the online platform when I had mentioned I was pregnant and the online platform cannot advise pregnant women etc.). 
When having appointments the staff was lovely.
GP surgery review: fortune-green-road-surgery
Title: Used to be a great practice
Rating: 3 out of 5
Visited: April 2023
This GP surgery used to be small with 2 GP’s and a very informal service. It has now amalgamated with several other surgeries and the whole service has deteriorated. When you call for an appointment you are lucky if you get one within 2 weeks. I recently had hip surgery and was trying to get an appointment to see the nurse to get the staples out of my hip within 10-14 days. It was 17 days before I got my appointment and 4 staples were embedded under the skin. My recent most serious incident was with my grandson. I took photos of his skin and sent them to the surgery. Got an email back telling me to make an appointment. I couldn’t even get an emergency appointment. So we went went to the Royal Free A&E and waited 5 and a half hours. Would have been longer had I not said I was leaving. Was given antibiotics but no tests. 2 days later I rushed him to UCH hospital where he was admitted with Eczema Herpeticum. A potentially life threatening condition. Sad as it is my GP surgery has now deteriorated beyond all measure. As a family we are very concerned about the future for us as I’m an older person and my grandchildren all have asthma and eczema. The people who answer the phone appear to untrained and it’s always a different person from some central surgery.
GP surgery review: gray's-inn-road-medical-centre
Title: Fortune Green Road Practice
Rating: 5 out of 5
Visited: August 2023
I have a series of repeating prescriptions which I update via Patient Access. The practice is usually extremely efficient at getting the order to my chemist as soon as I log it, which is a great help. 

The desk staff, doctors & nurse are all helpful and listen to whatever concern I have. There is almost always a wait of around 10–12 minutes after your given appointment time, but (as above), they do listen and discuss, so I don’t find this a major problem. You just have to factor in more time for the visit. It can take a while for phones to be answered but that’s hardly an unusual experience!

I requested the shingles jab as I have had chickenpox. Because of one condition, I had to have it in 2 stages & using the “dead” vaccine. They were able to organise these & schedule them at the necessary time spacing, which made it an easier experience for me. Overall, I would definitely recommend them as a practice.
GP surgery review: gray's-inn-road-medical-centre
Title: Administration is the downfall
Rating: 1 out of 5
Visited: March 2023
My personal GP is excellent however the telephonists / receptionists and practice management are diabolical and it gets worse by the year.  I arrived 20 minutes late for an appointment because I didn’t get the confirmation text message. I was told the doctor “refuses” to see me.  Upon enquiring why I didn’t get text confirmation message (as I was not the only patient here facing the same problem of being refused their appointment and neither receiving a text confirmation) I was threatened by the receptionist to leave else she would call the police. I did not act in any threatening manner so I welcomed her to report me to the police. She confirmed that the practice manager has called the police so I am patiently waiting here to speak to them when they arrive, to make sure that I do not get falsely reported as an abusive patient. The waiting room is completely empty, I am the only person here most of the time, however, still a GP is blocked from fulfilling my appointment.
GP surgery review: gray's-inn-road-medical-centre
Title: not bad
Rating: 3 out of 5
Visited: January 2023
I have been with the practice many years.
I went in january.
I am told my appointment will be in april.
I looked in waiting room empty.
I live near by.
GP surgery review: gray's-inn-road-medical-centre
Title: Consistently incompetent
Rating: 2 out of 5
Visited: April 2022
I have visited the practice a few times over the last few years and without fail there has been an admin issue, long waits for an appointment and incompetent staff. 

The most recent experience involved not being called or updated on test results that are abnormal and have been available at the clinic for 3 weeks. I had to call and chase. The NHS app didn’t have the results either. When organising the various tests the doctor did not explain what to do with the swabs and instead I had to ask the receptionist! For the bloods, the receptionist pointed me to a nearby hospital and said it was walk-in. It wasn’t and they weren’t happy with me for turning up. 

These problems predate Covid and some feel really avoidable.
GP surgery review: gray's-inn-road-medical-centre
Title: Everything works as it should
Rating: 4 out of 5
Visited: February 2022
They've got an online booking system that allows you to make an appointment. If that doesn't work, you can just book through the phone lines, though like other GPs, be prepared for a wait there.
The practice itself is stretched, but works.
GP surgery review: primrose-hill-surgery
Title: Worse practice ever
Rating: 1 out of 5
Visited: November 2023
The worst experience I have ever had in any GP practice. 
They never respond to emails. Their system to process your prescription is a disgrace and then they even reject your prescription that’s been ongoing for 5 years without even a phone call to explain.
You book a telephone appointment with the doctor who never actually dies call you despite calling numerous times to inform them the doctor never called. The doctor still never called and the matter was urgent.
I am disgusted by the whole experience and lack of heart or care or even communication.
GP surgery review: primrose-hill-surgery
Title: Rapid expert advice
Rating: 5 out of 5
Visited: May 2023
I raised an eConsult for a skin condition with Primrose Hill Surgery (which usefully allowed me to upload a photo), got a call back from a GP in just a couple of hours, and was invited to an in-peraon appointment a couple of hours after that- enabling same day examination of the skin lesion and decision making for next steps. Rapid, professional, expert service- my thanks indeed to the entire surgery team.
GP surgery review: primrose-hill-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: April 2023
From the senior receptionist and her team to the doctors I am extremely fortunate to be looked after so well by this practice … huge thanks to all … William
GP surgery review: primrose-hill-surgery
Title: Freak Practice
Rating: 1 out of 5
Visited: April 2023
GP told me I had a hostile behaviour and that I was rude when all I wanted was to get treated and listened to. Barely listened to me and told me he had 50 patients to see today. Dismissed my sore throat as if it was nothing and in my head and refused to extend my medication to 3 months even if I was going abroad. The worse part was when he threatened me to put me “off the list”. I didn’t know what that meant but it sounded bad. This practice definitely lacks duty of care. I left it worse and spent my morning crying.
GP surgery review: primrose-hill-surgery
Title: Highly recommended
Rating: 5 out of 5
Visited: March 2023
Super friendly and effective practice, staff welcoming and pleasant; very helpful and considerate. My each visit has been booked in advance and scheduled to meet my availability.
GP surgery review: primrose-hill-surgery
Title: GP telephone Appointment
Rating: 5 out of 5
Visited: March 2023
I joined the Surgery over 3 years ago and I only have praise for both the Receptionist, Nurses and the GP team who always have been courteous, attentive to one concerns, knowledgeable and highly professional. Although it is a very busy, they try their best to accommodate appointments slot as speedily as possible. My respect to the Surgery over how they managed the safety of their patients over Covid 19 pandemic even up to now.
GP surgery review: primrose-hill-surgery
Title: good practice
Rating: 4 out of 5
Visited: March 2023
Doctors are very  busy in this surgery , but  having a pharmacist working there really takes the pressure of them.
The pharmacist is a very kind lady, always there to help almost immediately with a smile. 
My prescription is always ready in no time !!!
GP surgery review: primrose-hill-surgery
Title: Efficient & helpful
Rating: 5 out of 5
Visited: March 2023
I appreciated how responsive and helpful the new chap at the Primrose Hill Surgery was in dealing with my enquiry today.  
Great service, thank you!
GP surgery review: primrose-hill-surgery
Title: Great Primrose Hill Surgery
Rating: 5 out of 5
Visited: February 2023
When I get I’ll I get help same day Great Doctor who leads this surgery ,caring ,kind,professional,same Reception staff too always there to help . I’m pleased with my Surgery.
GP surgery review: angel-surgery
Title: Awful Receptionist
Rating: 1 out of 5
Visited: January 2024
Receptionist hung up on me when I requested help with the new online booking system as my specific mental health issues were not in amung the options I could request. I asked if she would help me go through the new process with me and she hung up on me. This is shocking, I sufffer with BPD and Manic Depression and not helping me could potentially lead to serious consequences for myself. You would think an NHS team would care  about people. Shocking
GP surgery review: angel-surgery
Title: Issues with repeat medication
Rating: 1 out of 5
Visited: January 2024
I am a patient with atherosclerosis, high blood pressure, cholesterol and diabetes, my repeat medication was due on 28th december 2023, I received a text from surgery on the dame day telling me that no medicine will be issues unless I do a blood test, I immediately booked a blood test but only for 3rd January as there was no appointments, I called the gp and let them know that I will need my medication as I am running out also the pharmacy send multiple urgent emails as I cant stop my medication at all, but nothing has been sent from gp and now its been 4 days i am without my medication.
GP surgery review: angel-surgery
Title: Very bad
Rating: 1 out of 5
Visited: August 2023
Very bad people on the reception You can’t talk with Dr always text to E consult they will call you and when is time for appointment no one call you
GP surgery review: angel-surgery
Title: I satisfy with the new system
Rating: 2 out of 5
Visited: July 2023
You are unable to see a Dr and had to wait for 24 hours when the problem is minor and can be solve with 2 hours. This system will let a lot of people go to a&e. meanwhile, the hospitals has a lot and trying to deal with major incidents
GP surgery review: angel-surgery
Title: The staff here are very rude
Rating: 1 out of 5
Visited: April 2023
The staff are extremely rude and constantly hang up on you when you are trying to talk to them on the phone!
GP surgery review: angel-surgery
Title: Great Practice, very helpful
Rating: 5 out of 5
Visited: October 2022
Very helpful staff, great doctors and a lot easier to get an appointment now very nice and very friendly
GP surgery review: angel-surgery
Title: Appalling Service
Rating: 1 out of 5
Visited: September 2022
Since the move from Dover House, this service has declined to now be unsafe in my opinion. I could provide a huge list of complaints and errors but will give two examples. I have numerous medical conditions and require monthly prescriptions which are almost always wrong. I get medical items through a company delivered but the Surgery needs to sign off the prescription, again they get it wrong, send it to the pharmacy instead of the company or not send it at all until I ring and remind them. Recently they referred me to Mind in Enfield as they noticed I had attended A and E a few times. I had cellulitis which returned three times and I was told to go to A and E and had to attend daily over a few weeks for IV antibiotics. The surgery never raised whether I wanted a referral for support and did this without my consent. Do not register with this surgery. I will say I recently saw a locum and it was the first time I felt listened to or respected.
GP surgery review: angel-surgery
Title: Bad practice
Rating: 1 out of 5
Visited: February 2022
2 months ago on December 2022 I had an appointment phone with a GP, he asked me 2 questions, I answered him then I was continuing to explain to him my problem he hangs up on my face.
Today 1/2/22 I called The surgery at 8:00am they gave me an appointment around 3:00pm, the doctor didn’t call me, I called again at 4:00pm, they said to me doctor will call you soon, I been waiting all day then at 6:00pm I went to the hospital as I was suffering from severe pain from my lower back to my knee.
More then that they don’t have a lady doctor and if your wife or sister got a women private problem a man who should check her which is bad.
GP surgery review: angel-surgery
Title: Absolutely wonderful practice
Rating: 5 out of 5
Visited: February 2022
Warm, welcoming, kind, friendly, supportive, caring, efficient. I felt like a person and not just a number. Knowing how much pressure health staff are under owing to dreadful circumstance that has heaped so much extra work on to them I feel touched by their empathy. My experience was so positive that I'm sure I have bored people, telling all and sundry about it. I loved the attention to detail in order to protect patients that was done without making areas clinically cold looking. The atmosphere wasn't daunting in any way and it really helped me to focus on trying my best to be as well as I can possibly be in spite of my condition . 100% On my scale of excellence. Thank you my Angel Lane Angels.
GP surgery review: boundary-house-surgery
Title: Disappointed
Rating: 1 out of 5
Visited: March 2022
I have been registered with this practice for several years.
As the years go by and different doctors joined the practice, my experience has been daunting and disappointing.
I feel worse after consultations with certain doctors at this practice.
I feel like I am not listened to and I feel like the consultations are rushed with certain doctors at this practice.
They ask how can they help and when you give your response, your answer is dismissed, there is no empathy and a lack of care.
It's even a struggle to get a referral made for your own health needs.
I see why some people do suffer in silence because you reach out for help from your GP and you get dismissed, they treat you like you are clueless.
GP surgery review: chalfont-road-surgery
Title: Bad customer service
Rating: 5 out of 5
Visited: January 2022
I have been trying to make appointments with the GP for blood test referral since April 2023.
At first ( in April), the customer service said their system
Is down and unable to book a routing appointment so I should call at 8 am
For a he same day appointments.  I called various time at 8 am ( because they don’t answer the call
Before 8am) but unable to get through after 45 min wait on the line.
I called today the receptionist told me that there is no appointment available and I have to call at 8 am tomorrow.  When I told her that I tried several times, she said  I am free to go
Elsewhere if I am not happy with their service.

I asked for her name, she said she doesn’t have to give me her name.  I asked to speak to a manager, she said there is no manager available I can speak.
Overall, she made me feel like I called to beg for the service.  
Outrageous that you called a GP because you are unwell but the receptionist make you feel worst about yourself.  Where are we going as a county, I wonder
GP surgery review: dr-me-silver's-practice
Title: the doctor who judges
Rating: 3 out of 5
Visited: October 2023
I just had a phone call from the doctor(i forgot his name) we was talking about my smear test and he asked me why i dont want to do it and i said because its my choice and suddenly he just said ok thank you and he hang the phone on my face. He was talking as if he was judging me for not doing smear test and for not getting any conceseption. Its all my choice nobody can judge me for my choices. Im not happy with this doctor. He called me at 10.57 on 23.10.2023
GP surgery review: east-enfield-practice
Title: Very happy with service
Rating: 5 out of 5
Visited: October 2023
I have been at this surgery for 26 and i feel my health is in good hands here. Obviously its down to us to look after ourselves too. Had an appointment with Dr Abedi today. She is always very professional, helpful and friendly as is Mr Dr Abedi. The receptionists are always really helpful, Sue is a gem with a mountain of knowledge too
GP surgery review: east-enfield-practice
Title: Professional kind respectful
Rating: 5 out of 5
Visited: April 2023
She was very professional and related all issues individually .. she always uses my name and talks me through the conditions one by one
GP surgery review: east-enfield-practice
Title: very good practice
Rating: 5 out of 5
Visited: March 2023
i run out of my medicines i phoned the surgery they processed it on the same day  receptionist was very polite i had blood test 2 days later dr called me about my results fast service very good surgery i would recommend to anybody who is new to the area i have been a patient over 10 years now
GP surgery review: east-enfield-practice
Title: Excellent
Rating: 5 out of 5
Visited: March 2023
Never had any problems…disappointment…friendly,professional…..efficient….never push you for time…always willingness to listen and help the patients….well done…
GP surgery review: east-enfield-practice
Title: Great Practice
Rating: 5 out of 5
Visited: March 2023
this Surgery amazing Reception staff was very helpful on  friday i called late for an emergency appointment i was booked with the clinical pharmacist he called me after an hour and sent a prescription to my pharmacy. i am so grateful. thank you thank you thank you
GP surgery review: east-enfield-practice
Title: Great Practice
Rating: 5 out of 5
Visited: March 2023
I have been a patient for many years would recommend this Practice to everybody. i am happy with my gp Nurse receptionist. i always got seen on the same day for an emergency and got my prescription on the same day. Thank you
GP surgery review: east-enfield-practice
Title: Excellent Practice and Service
Rating: 5 out of 5
Visited: February 2022
I have been with Brick lane for 8 plus years and have always been brilliant. Always going above and beyond and helping me. I always request a certain doctor as she is brilliant and always helps in every way for me and my little daughter. Very happy as always :-)
GP surgery review: east-enfield-practice
Title: Dr Abedi
Rating: 5 out of 5
Visited: January 2022
I can’t express how good Dr Abedi is, I suffer with bad depression,anxiety and ptsd and struggle a lot everyday, she is the first doctor that I find actually listens to me and actually cares. She is a credit to this doctors surgery and really does her job good.
GP surgery review: evergreen-primary-care-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: February 2023
I called the surgery on Friday morning , got an appointment for Friday after work . I had blood tests on Saturday and the same Dr I saw on Friday called me with the results on Monday . Honestly I was amazed . The GP was lovely , he took time to listen to me and put me at ease . In this day an age when everyone complains about not being able to get an appointment this surgery is great . Also the receptionists are lovely too . I truly feel that if I have any issues with my new medication   ( as instructed by the Dr ) I will be able to go back without feeling like I am a nuisance . Thank you so much .
GP surgery review: evergreen-primary-care-centre
Title: Receptionist
Rating: 5 out of 5
Visited: January 2023
I had a text to get a blood test. I was off yesterday so popped in to collect the paperwork to book a test. . The receptionist with glasses was absolutely excellent. not only was she polite and respectful but she went out of her way to try and get me in for a test straight away as she knew it was my only day off leaving reception to check if I could be fitted in. . I did do it immediately and left the centre within 5 minutes of entering. A really good result thanks to this lady and the lovely lady who did the test. Really nice and reassuring with a great manner. all in all a perfect experience. please pass on my sincere thanks to both.
Roger Allen
GP surgery review: evergreen-primary-care-centre
Title: Rude Members of Staff
Rating: 1 out of 5
Visited: May 2022
I went to the gp and the group of women working at the reception where instantly hostile. The receptionist that was "helping" me was so rude and and all the other ones in the background are just there giggling and making you feel uncomfortable. I didn't hear one of the things the receptionist said to me so I said "pardon can you repeat that?" and the others in the background all shaking their heads. No one was busy they were just all sat in a group bullying patients. Ridiculous, it was my first time visiting the practise & prior to this I called the day before. Equally as rude on the phone. 

I don't understand how you work for the people yet you have no people skills whatsoever.
GP surgery review: grovelands-medical-centre
Title: leaving this practice
Rating: 1 out of 5
Visited: January 2024
I will be looking for a new doctors as I've had nothing but bad treatment from this place they really need to sort this place out my daughter is a minor and still they are 30 minutes late calling us for our appointment this is just wrong and they need to sort it out
GP surgery review: grovelands-medical-centre
Title: Appointments
Rating: 2 out of 5
Visited: October 2023
This surgery is great unless you actually want to see a Doctor, it is nigh on impossible to get an appointment.