janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-riverside-practice
Title: Very pleasant nurse
Rating: 0 out of 5
Visited: June 2022
Very pleasant nurse.  
Asked me questions about my self, health wise, face to face conversation. I had a longer wait to see the nurse for the first time.
GP surgery review: the-riverside-practice
Title: Everything is great at this practice
Rating: 0 out of 5
Visited: June 2022
I attended a visit @ Nurse for health check and was seen on time.  
The nurse explained everything that was going to be done. Very friendly. Had everything done and even made an appointment for more test.  
To me everything is great at this practice as I have been coming here from when it has been open.
GP surgery review: the-riverside-practice
Title: Keep up the good practice
Rating: 0 out of 5
Visited: April 2022
Over all I find the services provided to me to be excellent. The doctor, nurses and the receptionist are very helpful. Keep up the good practice.
GP surgery review: the-riverside-practice
Title: Great service
Rating: 5 out of 5
Visited: April 2022
Phoned the surgery at 8am asking for an appointment for my mother.  A GP called my mother about 8.20am and was she offered an appointment for 9am. We saw a locum GP who was very thorough and pleasant and were on our way home by 9.20am
GP surgery review: the-riverside-practice
Title: Very efficient service
Rating: 4 out of 5
Visited: February 2022
My partner and I have always been contacted well within 24 hours of submitting an online consultation, sometimes in under one hour. Friendly doctors who explain things clearly. Many thanks.
GP surgery review: the-riverside-practice
Title: The Worst
Rating: 1 out of 5
Visited: February 2022
Impossible to speak to or see a Doctor. Have had health issues and complaints for over 2 years and am not listened to. Am finally getting tests done but only receive vague text messages about my health that are cut and paste jobs clearly sent without looking at my file or considering multiple symptoms I have had (To get even these text messages with results you have to chase them regularly in hopes they may get back to you). There is no interaction and you are expected to be able to answer a call at their leisure without any timings given for when they may or may not call. You are made to feel like a problem annoying them in their busy day.  To summarise: Rude, unhelpful, lacks consideration for their patients.
GP surgery review: queensbridge-group-practice
Title: Really good
Rating: 5 out of 5
Visited: August 2022
The reception and admin staff are really good always help me out. The doctors have helped me out with my eyesight I just want to say a huge thank you.
GP surgery review: queensbridge-group-practice
Title: Brilliant!
Rating: 5 out of 5
Visited: August 2022
I've always had a good experience with the GPs here and reception staff are so friendly and go the extra mile.
GP surgery review: queensbridge-group-practice
Title: Incredible kindness
Rating: 5 out of 5
Visited: July 2022
I spoke to a senior partner at my GP surgery last year at a time when I was deeply upset about something that had happened to me. I cannot thank this GP enough for her deep kindness and compassion. She made such a difference to my day and when I was at my lowest ebb. Thank you for your humanity and for caring so much I’m so grateful and will never forget it.
GP surgery review: queensbridge-group-practice
Title: Good Surgery
Rating: 5 out of 5
Visited: July 2022
All the doctors and reception staff are very nice and helpful. I would highly recommend this practice. Thank you to all the staff who are always going the extra mile to be ever so kind. God bless you all
GP surgery review: queensbridge-group-practice
Title: Nice GP
Rating: 5 out of 5
Visited: July 2022
My dad always come here they always see my dad the doctor that saw my dad he said she was so kind and nice and there was a young girl that helped my dad with translation issues. Thank you.
GP surgery review: queensbridge-group-practice
Title: Happy with the service
Rating: 5 out of 5
Visited: July 2022
I joined this GP only this year and I have been taken back at how professional and nice everyone is so friendly and smiley I recently had my bloods taken was so quick and friendly. I am very happy with the service I am getting thank you.
GP surgery review: queensbridge-group-practice
Title: Happy with the service
Rating: 5 out of 5
Visited: July 2022
I am so happy with the service the nurse gave she is super friendly made my son laugh when he was poorly and very comfortable she is a fantastic assets to a great GP.
GP surgery review: queensbridge-group-practice
Title: Really helpful
Rating: 5 out of 5
Visited: July 2022
The reception team have always been really helpful to me, I don't know what I would have done without these kind people working at the GP and helping me and my daughter.
GP surgery review: queensbridge-group-practice
Title: lovely healthcare assistant
Rating: 5 out of 5
Visited: July 2022
I had my bloods taken by a lovely, caring healthcare assistant I suffer from anxiety and she kept me so relaxed. I would be happy to go back to her again. Thank you so much.
GP surgery review: queensbridge-group-practice
Title: Great Team!
Rating: 5 out of 5
Visited: July 2022
Needed my covid pass for travelling for my children, spoke to a member of reception who was able to kindly sort out my children passes and give me access instantly! I was able to not stress over my weekend and I fly off on Monday! A big thank you to the team.
GP surgery review: stratford-health-centre
Title: Really efficient and friendly
Rating: 5 out of 5
Visited: September 2022
I just had my flu jab at Stratford Health Centre. Streamlined organisation meant everyone was seen quickly. Staff were really friendly and approachable. The doctor giving me my jab was really skilled, it didn't hurt at all.
GP surgery review: stratford-health-centre
Title: Flu Vaccine
Rating: 4 out of 5
Visited: September 2022
I have been asked by the surgery to review my experience of receiving the flu vaccine 15/09/22.:- I was very satisfied..it was done very quickly & efficient ly. Linda Gharu
GP surgery review: stratford-health-centre
Title: Great practice
Rating: 4 out of 5
Visited: September 2022
Went to the walk-in flu jab clinic before I’d even had a chance to sit down they  called me into my vaccination, No waiting and efficient service very pleasant person who vaccinated me
GP surgery review: stratford-health-centre
Title: Safe  considerate practice
Rating: 5 out of 5
Visited: September 2022
Have been with this practice for over 50 yrs. Although changing Dr has changed the practice from a small family run it now is a very large practice but I still find it very helpful. The practice offers many things other than just a Dr practice and a strong work ethic amongst the staff help to make it a great practice.
GP surgery review: stratford-health-centre
Title: Very good practice
Rating: 5 out of 5
Visited: September 2022
Walk in clinic for flu jab, well organised,  very quick. In general, can get appointments at this surgery. After hearing the issues other people have at other GP surgeries,  I feel we are very fortunate to have such a great service
GP surgery review: stratford-health-centre
Title: Good experience today.
Rating: 4 out of 5
Visited: September 2022
had to go in for Routine Flu Jab. This was very efficiently organised by Staff and those of us waiting were seen in a first come order . The jab was Gently administered I hate needles but the Nurse was kind and reassuring as were the staff present that day.
GP surgery review: stratford-health-centre
Title: Improved experience
Rating: 5 out of 5
Visited: September 2022
The surgery in recent times, after new leadership took over, has dramatically improved in most areas: customer care, friendliness, efficiency.
GP surgery review: stratford-health-centre
Title: Very timely and organised practice
Rating: 5 out of 5
Visited: September 2022
flu clinic worked a dream - very quick and easy process. The staff administered the jab nicely and it was good
GP surgery review: stratford-health-centre
Title: Chaotic
Rating: 3 out of 5
Visited: September 2022
After seven unnecessary invitations I attended,booked in then found no actual system for patients being seen in any proper order. Seats for only a fraction of people,mainly elderly.This was happening whilst patients for other than flu jab were also in waiting room. It had not been properly thought through or exercised.
GP surgery review: stratford-health-centre
Title: Good Practice
Rating: 4 out of 5
Visited: September 2022
I attended the surgery for my annual flue jab. Plenty of cheerful staff on hand to process the queue which moved swiftly - in & out in 5 minutes!
However, I did receive 7 texts over 7 days inviting me to have the flue jab: 3 with a check-in time span of 08.30 to 12.30, 3 of 08.30 to 18.00 &  further 1 of 08.30 to 12.30. I understand their enthusiasm to maximise take-up, but 7 texts seemed excessive.
GP surgery review: the-forest-practice
Title: Flu jab
Rating: 5 out of 5
Visited: September 2022
Excellent! Very quick and efficient. Thanks for your prompt and efficient attention. Much appreciated.
GP surgery review: the-forest-practice
Title: Great Forest practice
Rating: 5 out of 5
Visited: September 2022
It was very good, in and out in about ten minutes for my flu jab. Very efficient the way it went very good.
GP surgery review: the-forest-practice
Title: Good practice
Rating: 5 out of 5
Visited: September 2022
After recieving excessive text messages about the Flu jab and me having it 
It was just as fast as the texts ı kept recieving. Thank you Forest Practice ı have now opted out of recieving messages so ı will call the surgery more to book my appointments.
GP surgery review: the-forest-practice
Title: Flu injection clinic
Rating: 4 out of 5
Visited: September 2022
I arrived about 4.30 in the afternoon. I booked in at the reception and a lady was waiting to see the patients there for the flu jab. I was called in by the doctor almost immediately. The Dr asked if I wanted the left arm or right arm and I said the right arm please because I am left handed. The injection was done quickly. I started to leave the practice but felt a little wobbly so walked back and there was plenty of space in the waiting area so I sat down for a few minutes until I felt ok to leave. I was pleased I didn’t need to wait and found the whole process of receiving my flu injection very easy. The lady who had been seeing patients in gave me a leaflet about the NHS app and also a leaflet about social prescribing that looks very useful.
GP surgery review: the-forest-practice
Title: Wonderful
Rating: 5 out of 5
Visited: September 2022
Even when you are feeling low, this practices staff lift you up. You get the help you need quickly and professionally. You leave feeling better before you have even collected your prescription. Doctors are great, reception staff are fantastic and the nurses are amazing. Nothing is to much trouble.
GP surgery review: the-forest-practice
Title: Very Efficient
Rating: 5 out of 5
Visited: September 2022
Strolled in registered at reception then straight into room. Rolled up my bvfwsleeve and Flu jab administered I was an out again in a couple of minutes. Easy!
GP surgery review: the-forest-practice
Title: Good visit but
Rating: 2 out of 5
Visited: September 2022
Fast and good service on the day but why eight reminders were sent is beyond me as well as being  a constant  nuisance.
GP surgery review: the-forest-practice
Title: efficient, professional, friendly
Rating: 5 out of 5
Visited: September 2022
receptionists extremely efficient and helpful.  Never had a problem getting appointment.  Had dealings after a fall last year and they arranged a bone density scan .   Get a review every year with practice nurse for blood pressure, diabetes check etc. and repeat prescriptions sent to chemist.  All in all an important asset to the community.
GP surgery review: the-forest-practice
Title: This has been my GP practice for 40 years
Rating: 4 out of 5
Visited: September 2022
I have always been looked after well, with only a few shortcomings occasionally. I attended the flu clinic on 14th September. The whole procedure of the vaccination took place quickly and efficiently.
GP surgery review: the-forest-practice
Title: Very good practice
Rating: 5 out of 5
Visited: September 2022
We were in and out in 5 minutes 
We were greated with a friendly hello and a smile, had our flu jab,and that was it.
GP surgery review: the-lawson-practice
Title: Good service
Rating: 0 out of 5
Visited: July 2023
Thank for you seeing me. I felt the appointment time was sufficient and the Doctor took her time to listen to me and explain what was needed. There was a lot of empathy. Thank you, I feel more reassured.
GP surgery review: the-lawson-practice
Title: Staff are kind & supportive
Rating: 0 out of 5
Visited: June 2023
Lawson Practice is my biological family, I don't see much of my blood relatives, too many painful memories! All LP staff are kind & supportive to me.  
I recently had an appointment, on arrival I checked in via the digital screen in Reception. Two patients were queuing. I politely said excuse me & explained what the screen was for: I added if I could do it anyone can, they were very happy & checked in using the digital screen!  
Having OCD takes me a while to prepare to leave home, I could be up for hours but still leave it to the last minute, causing more anxiety. Can we please have a Clock in Reception: Patients & Visitors can see on arrival, there are excellent large Digital Clocks which display time, date & temperature etc.  
I think large posters with brief instructions & images on how to check in on the mini screens will reduce the queues: may be!  
Thank you to all at Lawson Practice for taking excellent care of my Son & me x
GP surgery review: the-lawson-practice
Title: It feels like a tick list exercise
Rating: 0 out of 5
Visited: June 2023
The doctors are never available, they also keep rejecting my monthly medication which then cause me stress and have to go a long process to get my meds.  
Really not good, not sure how much they actually care about patient's experiences here. It feels more like a tick list exercise always!
GP surgery review: the-lawson-practice
Title: Feeling much better now
Rating: 0 out of 5
Visited: June 2023
I have been battling with high blood pressure and depression for quite long period linking with heart problems.  
I am feeling much better now due to the treatments I received from Lawson Practice.
GP surgery review: the-lawson-practice
Title: Practice clearly hit by cost cutting
Rating: 1 out of 5
Visited: May 2023
I had a great experience with 3 of the doctors there but not with another who I saw twice, both times terrible, on the second time he sent me away telling me I would be receiving a call about blood tests - was still sick and took myself to A&E and had emergency surgery a few days later. Reception seems, with notable exceptions, to be staffed by inexperienced, untrained - and probably poorly paid - staff. Prescription requests were frequently lost - last straw was when a request I had physically taken to the practice had almost certainly ended up in the bin.
GP surgery review: the-lawson-practice
Title: Terrible
Rating: 1 out of 5
Visited: May 2023
Impossible to get a GP appointment. 

Next available appointment to see my named GP is in two week time. To make matters worse this is only a telephone appointment, and only a vague appointment time is given (09.00 to 12.00) 

There is no option to see an alternative GP sooner and you can not request a face to face appointment. 

The way in which booking an appointment,   changes constantly,  making the process extremely confusing. 

This creates additional pressure on other services such as NHS 111 and accident and emergency. 

Why has it become so hard to see a GP? The Lawson Practice used to be brilliant but is now terrible
GP surgery review: the-lawson-practice
Title: Terrible
Rating: 1 out of 5
Visited: March 2023
I called this morning to book either a telephone or 1:1 appointment. After being on the phone for nearly 40 minutes (no 8 in queue) I was asked a series of questions by the receptionist who said some would call me back; they did, another receptionist to offer a physio appt I said I did not need this and wanted to talk to a GP they said they would call back; they did to say that the physio appt was the only option (in 3 weeks time). I work in a busy school and understand that practices have had to change; however we have diverified to support the pupils and Parents needs often acting as social services and mental health support as well as education and have had to work hard to build partnerships but have never forgotten the core purpose of focus - Education. Why can't GP services do the same?
GP surgery review: the-lawson-practice
Title: Very positive  expérience
Rating: 5 out of 5
Visited: March 2023
The online request an appointment form was easy to fill in. I was contacted within 2 hours of submitting it and offered an appointment for the following week.  I was unable to do the date I was offered and was contacted again later that day with an alternative.The appointment was with the same doctor I had seen on a previous occasion which is important to me for the purposes of continuity and familiarity.
My GP called me at my appointment time and asked if I could attend in person, which I could. I was seen on time and my issues were dealt with in a professional friendly and efficient manner. I felt listened to and understood.  It was a very positive experience and after years of feeling dread at the prospect of going to the GP I feel my confidence has been restored .
GP surgery review: the-lawson-practice
Title: Repeat prescriptions and appointment system
Rating: 0 out of 5
Visited: February 2023
The system for requesting and repeat prescription has changed without warning or notice. The system for booking appointments has changed to frequently. Both are impossible to now use as the options on the econsult form do not cover repeat prescription and they have never been any choices for issues I wish to speak to my GP about.
GP surgery review: the-lawson-practice
Title: Person centred care after suffering with depression
Rating: 0 out of 5
Visited: February 2023
After a very difficult divorce process, I went to a sever depression. I was very lucky to be looked after by a Very professional team including my Dr and other service providers. Without their help and support, I would not be able to get my life on truck today. I would like them to know that all the help and support they offered me was tailored to my need and that I am grateful to them especially my Doctor. I am recovering and overcoming my health issues with a sound and focused plan given to me by my Doctor.  
Thank you all at the Lawson Practice for the help and support you proved to the patient.
GP surgery review: e12-health
Title: Awful practice
Rating: 1 out of 5
Visited: May 2023
I have fungal infection . I write a doctor letter they give me an appointment after more than one month!!! I write to doctor about other’s problems they take only 2min for talk!! How can you explain in 2 minutes about your allergy problems, your breathing problems!!! The worse practices I have ever seen in London.
GP surgery review: e12-health
Title: Excellent Care
Rating: 5 out of 5
Visited: May 2023
I have been with this practice for a year.  It is easy to get an appointment either face to face or by telephone. Every member of staff from reception, health care assistants, nurses and doctors have been very thorough and caring.  I had my annual review today and left feeling happy that I am with this practice.
GP surgery review: e12-health
Title: Good practice
Rating: 5 out of 5
Visited: April 2023
I have been with this practice for over 30 years and have always found doctors and staff polite, friendly and helpful.   The excellent receptionists always help me with the repeat prescriptions as I have trouble with online forms.  They are patient and always ready to help or explain something.  Of course you have to wait  on the telephone, it is a busy practice.  I am 85 and they are always patient and kind.
GP surgery review: e12-health
Title: Great Face to face
Rating: 4 out of 5
Visited: March 2023
It was a delight to see and talk with my GP today.  After 3 year of not being able to do so.
Can you bring back our Face to face practice
GP surgery review: e12-health
Title: Worst Practice (Receptionists and Appointment Duration)
Rating: 1 out of 5
Visited: February 2023
Harsh Receptionists who attends calls.

I would go for a zero or negative star if an option exists.

I recently made an online request on 02-02-2023 for a doctor appointment to discuss on the medication I have been using as my retest for a treatment is due.

Even after a week I didn't receive any response. I called up GP reception and explained my situation, she keeps on saying that GP has sent a link to you to book an appointment, but I didn't receive any. I was asking for a resolution that it should not happen in future, she wasn't able to help me. Later I asked to book appointment on my behalf and I was shocked to hear that she's suggesting a date after 20 days.I requested and asked I have made a request on 2nd Feb could you please give an appointment early. She was rude and was just saying to opt for the date she proposed or go to urgent care.

I don't understand for a follow up consultation to get the tests prescribed, how on earth we can approach Urgent care?

Really rude and senseless.
GP surgery review: e12-health
Title: Helpful manager
Rating: 4 out of 5
Visited: February 2023
Every time I have wanted to speak to the manager I have found them very helpful. I also find that reception try their best to help with my queries, for which I am grateful. 

I do think the wait for appointments is long though. If the practise can reduce the waiting time for routine appointments from a month to two weeks then I think the Gp experience would be much better.
GP surgery review: e12-health
Title: Have to wait a week and a half for an appointment
Rating: 1 out of 5
Visited: February 2023
Last week I emailed the GP requesting an appointment with some symptoms. Received an automated response to the affect of needs to be treated now we have no appointments call 111. Then arranged follow up appointment for 9 days after saying hello we’ve managed to reschedule you appointment for two days later (as if I had requested it) when I called explained this, lovely receptionist said a GP was off sick so needed to be rescheduled. I asked to speak to the manager who later called me back - that was good. Because of how long I had been waiting for an appointment said a Dr would call by 6 and cancel my original delayed appointment. However, Dr didn’t call so will have to call again and see if I can get my original appointment. Although reception are great, the last Dr I spoke to was dismissive or my symptoms and couldn’t get me off the phone quick enough. Therefore, I am in process of joining a new GP practice. I’ve only been with this one for 6 months. I hardly need to see the GP so not a problem. Also why can’t I be seen face to face? I work in NHS and see all my patients!
GP surgery review: e12-health
Title: Practice you can rely on.
Rating: 5 out of 5
Visited: January 2023
No matter whatever the medical problem, my surgery has always been at arm’s length. They may not be able to help me straight away but always had ways to make you feel they care, key is to be a realist and not expect surgery to do miracles and see you right away, I haven’t been disappointed for number of years I’ve been with them. I do agree online forms can be daunting for non technical population but they always just a phone call away to guide. Keep up the fabulous service. Thank you