janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: maidstone-rd-chatham-surgery
Title: Doctor listened to me
Rating: 4 out of 5
Visited: June 2023
The doctor listened to me. Examined me. Careful with my problem, have me clear instructions and that I needed an X ray, then what happens after.
GP surgery review: thorndike-partnership
Title: No appointments possible
Rating: 1 out of 5
Visited: May 2022
In regards to the above practice, we have been members since February and we have found the two occasions where we needed a GP to be completely unreachable. 

Case 1 - I had a rash that I wanted to get checked out (for potential cancer screening as I have in the family) - The GP did not have any appointments for weeks. Weeks! 

Case 2 - I sprained my ankle and called the GP and was told no appointments for weeks and to try my luck with the A&E. For me this is a waste of A&E and I truly don't understand why we even have a GP. 

The question is.... what is the purpose of a GP if we can't call them for anything? 

We ended up having to purchase private insurance because we have 0 confidence that we will have any form of coverage or ever be able to see a GP at this practice no matter what the urgency or issue..
GP surgery review: thorndike-partnership
Title: Great service
Rating: 5 out of 5
Visited: May 2022
I am really impressed with the quality of the service and support I have received from this surgery, the doctor I spoke with was extremely helpful, supportive and patient, the receptionist was very helpful and supportive, quick response and treatment, very impressed
GP surgery review: thorndike-partnership
Title: Supportive Staff - Thankyou.
Rating: 5 out of 5
Visited: May 2022
All telephone consultations: The practice pharmacist was supportive and following two calls arranged for a medication review which occurred yesterday and the doctor was very supportive and understanding.
GP surgery review: thorndike-partnership
Title: Very good practice
Rating: 5 out of 5
Visited: May 2022
I was made to feel at ease all my questions were answered and my problem will be sorted with things that the doctor is putting in place
GP surgery review: thorndike-partnership
Title: Best receptionist by far
Rating: 4 out of 5
Visited: May 2022
I come into to the surgery today to be met with a very sparkly receptionist, I must say it makes a difference seeing someone that looks happy to help you even if I was
Coming in to moan about my prescription, I was reassured it would be done before Wednesday and low and behold I had a call from the receptionist to say it was with my pharmacy. The lady remained very happy to help me and I’m really impressed to be quiet honest as I’ve always been met with abrupt receptionist in the past.
GP surgery review: thorndike-partnership
Title: Helpful and friendly staff
Rating: 3 out of 5
Visited: April 2022
I came for an over 60 health check and was dealt with by efficient and friendly staff, from the receptionist to the nurse who carried out the check. Excellent service.
GP surgery review: thorndike-partnership
Title: Excellent support from GP and nursing staff
Rating: 5 out of 5
Visited: April 2022
Had a worsening chest infection which was recognised and treated immediately by GP when I attended today for blood test and ECG.  Nursing staff involved were also excellent and most helpful.  Felt very re-assured by the professional care and interest in my welfare shown by all staff. GP and nursing staff were a welcome breath of fresh air bearing in mind my condition.
GP surgery review: thorndike-partnership
Title: Good experience
Rating: 5 out of 5
Visited: April 2022
Had my first official appointment at my new surgery. My experience was good. The staff were all very friendly and have time for you which I didn't witness in my previous surgery. I would definitely recommend this practice.
GP surgery review: thorndike-partnership
Title: Caring staff
Rating: 5 out of 5
Visited: April 2022
While it's extremely difficult to get an appointment for a new health problem  eg infection,  feeling very poorly or unwell. I find that follow up checks for existing ailments is excellent.  Contacted by surgery to book up reviews etc. Any member of staff I have ever met there, are always extremely professional, helpful and friendly.  The receptionist etc are always so nice and do whatever they are able to help and advise you.
GP surgery review: thorndike-partnership
Title: Excellent Support from Reception
Rating: 4 out of 5
Visited: March 2022
Excellent support and help from a member of the Reception staff when I rang to check whether the surgery had received a prescription request for me from Medway Community Health. The Receptionist chased down the e-mail, passed it to a GP for authorising and ensured it then went to Bod Pharma. And rang me back to update  me. Couldn't have asked for better support.
GP surgery review: the-wall-house-surgery
Title: Excellent practice and great service
Rating: 5 out of 5
Visited: February 2023
The practice has an easy way to ‘check in’ and easy to follow instructions. The doctor who saw my son was fantastic. Very friendly and explained what he was doing and why he was doing it. Could not ask for more and a credit to the NHS
GP surgery review: the-wall-house-surgery
Title: Offered fast appointment
Rating: 5 out of 5
Visited: February 2023
Lovely doctor saw our very unwell toddler and reassured us he was OK & fighting a nasty virus. Very supportive and so impressed with how quickly we were offered a same day appointment
GP surgery review: the-wall-house-surgery
Title: Good Practice
Rating: 5 out of 5
Visited: February 2023
I Was well looked after and the doctor I saw was very thorough and answered all my questions in a professional way 
Thank you
GP surgery review: the-wall-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
My appointment was 45 minutes late today, due to unexpected circumstances with patients before, but the Doctor I saw was still very patient and helpful
GP surgery review: the-wall-house-surgery
Title: Kind care
Rating: 5 out of 5
Visited: February 2023
I’m always treated with care and respect , they always answer any questions fully and kindly. I always manage to get my problem treated.
GP surgery review: the-wall-house-surgery
Title: Fantastic nurse!
Rating: 4 out of 5
Visited: February 2023
Great experience the nurse put me at ease and was really clear in her explanations. She demonstrated to me that although I feel my asthma is ok, I need to take my brown inhaler because of my lung swelling.
GP surgery review: the-wall-house-surgery
Title: Prompt attention
Rating: 5 out of 5
Visited: February 2023
I rang the surgery on Friday @ 1730. Explained my problem to a very efficient practitioner and  sent a photo as it was a skin issue. Within the hour I had a phone call back and an appointment Saturday @1530. The doctor I saw was pleasant & thoroughly explaining exactly what she thought the issue was. A prescription was issue and a follow up appointment booked. It was a first class service. Thank you
GP surgery review: the-wall-house-surgery
Title: Efficient service
Rating: 5 out of 5
Visited: February 2023
Easy to book online, appointment on time, very thorough and efficient. Added bonus of health check. Thanks very much
GP surgery review: the-wall-house-surgery
Title: Great GP Practice
Rating: 5 out of 5
Visited: February 2023
The Wall House surgery is just one of the best. Friendly competent staff and patient care is first class. All of the doctors are so professional, approachable and caring and leave me feeling very supported every time I have had a consultation.
GP surgery review: the-wall-house-surgery
Title: Great service.
Rating: 5 out of 5
Visited: February 2023
Nothing but a sense of wanting to help. Had a appointment with a respiratory nurse and she was friendly and professional in her approach to understand, diagnose and cure my condition.
GP surgery review: dorking-medical-practice
Title: Quick and easy
Rating: 5 out of 5
Visited: May 2022
I saw a nurse for a blood test. It was prompt and simple. I had a query about the result being passed quickly to the hospital where the MRI was taking place the same week and, after checking with the receptionist, they assured me that this would happen in good time
GP surgery review: dorking-medical-practice
Title: Prompt service and understanding
Rating: 5 out of 5
Visited: May 2022
The Doctor phoned and was very understanding about my condition and recommended and made the appointment to see the Physiotherapist while I was on the phone, to attend the Dorking surgery.
GP surgery review: dorking-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
Absolutely brilliant all staff polite and considerate caring and always do there best to help and go to great lengths to resolve your issues
GP surgery review: dorking-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: May 2022
I have always found this to be a very good practice for myself andmy family, with a team of friendly and efficient staff.
GP surgery review: dorking-medical-practice
Title: Excellent care
Rating: 5 out of 5
Visited: April 2022
I have had several appointments this month due to ongoing ear infections. I have seen the same doctor each time and he has been fantastic. He takes time to listen and has been understanding and supportive throughout. On top of this he has an easy going and friendly nature which makes you feel at ease. I have been very pleased with the excellent care he has given me.
GP surgery review: dorking-medical-practice
Title: Excellent immediate response
Rating: 5 out of 5
Visited: April 2022
I emailed a query first thing  in the morning I was contacted within hours given an appointment that day and referred immediately for  hospital services where  I was seen within 4 days of my initial GP visit
GP surgery review: dorking-medical-practice
Title: Great doctors, dislike the booking system
Rating: 3 out of 5
Visited: April 2022
I’ve been a patient for over 18 years. My usual doctors are fantastic and caring. 

Booking system feels unsympathetic though; I answered all questions and a flurry of questionnaires followed or I was given an delayed appointment so ended in the A&E. During latest visit two receptionists ignored me until an elderly couple joined the queue. 

I also wish there was more support on menopause as I’m getting more information from a FB support group than I do in the short period of time doctors are given to deal with such an overwhelming life change. I would not normally even contact the surgery unless I was desperate for help.
GP surgery review: dorking-medical-practice
Title: Outstanding practice
Rating: 5 out of 5
Visited: April 2022
I was seen as soon as I arrived even though it was earlier than the start time. Had a comprehensive discussion with the doctor about my needs, not at all rushed. The medication I needed was prescribed for the period I asked for at the pharmacy I chose. This was all especially noteworthy as the doctor had had to work all of Easter weekend and still gave me such excellent service.
GP surgery review: dorking-medical-practice
Title: Good phone call
Rating: 4 out of 5
Visited: April 2022
Had a pre-booked phone call with GP which dealt very satisfactorily with my health needs.  It was not rushed and there was time for all my questions to be answered.
GP surgery review: dorking-medical-practice
Title: Life Saver
Rating: 4 out of 5
Visited: April 2022
I registered with Dorking medical practice and I have to say for me personally it has been a lifesaver. Apart from my physical conditions my mental health has deteriorated. The medical practice have very quickly acted on both physical and mental health conditions.
It has left me more confident through this worst period of my life to date.
I was a firefighter for 25 years and now I’m the one being rescued.
Thank you.
GP surgery review: medwyn-surgery
Title: Brilliant practice, caring staff and incredibly helpful
Rating: 5 out of 5
Visited: February 2023
I feel very lucky to have had such positive experiences with this practice, I have recently had to call regarding extremely sensitive issues and have had every query met with an understanding that has soothed my worries and anxieties. The Doctors at this practice are extremely gracious and accommodating, I feel blessed to know that I am in such good hands if ever I need assistance regarding my health. I would recommend this practice to anyone in need of non-judgemental, genuinely caring communication. The outcome following my recent visit has resulted in a quicker diagnosis and the confidence that I needed.
GP surgery review: medwyn-surgery
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
Other than the phone system, which is dreadful, I can't fault the practice. Top marks ! The doctors are lovely as are the nurses. Most of the receptionist are also really great. Very helpful and friendly.
GP surgery review: medwyn-surgery
Title: The best practice
Rating: 5 out of 5
Visited: February 2023
I wish my doctors were closer to where I live but I would never change! Even though there is a different practice here. Medwyn Surgery has been the best experience for my health. The staff are kind, compassionate and understanding. They don’t treat you like a number but like a human being which is everything.
GP surgery review: medwyn-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: February 2023
All staff always smile and make you feel welcome and cared for. Also very efficient and professional. Really excellent in every way.
GP surgery review: medwyn-surgery
Title: Caring and professional
Rating: 5 out of 5
Visited: February 2023
I was rung with my blood test results - the doctor took care to explain and reassure me.  I couldn't ask for better service.
GP surgery review: medwyn-surgery
Title: Thorough check up
Rating: 5 out of 5
Visited: February 2023
Asthma review. Really thorough and didn’t feel rushed at all! Answered all of my questions and put my mind at ease!
GP surgery review: medwyn-surgery
Title: We are very fortunate
Rating: 5 out of 5
Visited: February 2023
My GP takes care of my health without even being asked. I appreciate this hugely. This a a most efficient and friendly practice with a very high level of patient care.
GP surgery review: medwyn-surgery
Title: Holistic care
Rating: 5 out of 5
Visited: February 2023
Having seen lovely nurse for general medical review, my gp face to face was organised in line with a pre booked bloods test and ecg , to cover all bases and left me feeling nurtured, valued as a patient and at all appointments that my health and well-being was and is a priority to the practice. My symptoms could have been explained away as exhaustion from battling with a demanding work role and balancing with complex caring for a family with many needs , but staff in the practice empowered me to ask for help . They didn’t make me feel like a failure for needing reassurance and bolstered my achievements against the odds of my own mental health history. Unlike my work environment ( teaching) I feel genuinely cared for by Medwyn practice and my recent visits have made me realise I’m not “ bothering them “ if I have health worries.
GP surgery review: medwyn-surgery
Title: Friendly & efficient
Rating: 5 out of 5
Visited: February 2023
Made my high cholesterol diagnosis via blood test ECG etc with the nurse plus doctor liaison very easy and reassuring
GP surgery review: medwyn-surgery
Title: Fantastic Surgery
Rating: 5 out of 5
Visited: February 2023
Initial contact is made by filling out a request online . Answers are alway prompt/timely according to request . Communication to offer the appropriate appointment by which ever means is always quick , I generally do not wait longer than a day to resolve my request. Staff always helpful and polite and give good explanations and reason for any delays. Doctors : professional, knowledgeable , empathetic and very approachable. I feel very privileged to be a patient if this surgery , especially when comparing the service I get compared to friend dotted around the area and further a field . Thank you to all at Medwyn
GP surgery review: studholme-medical-centre
Title: Great support!
Rating: 5 out of 5
Visited: July 2022
I would like to thank the pharmacist’s at the surgery for all their help regarding my medication & arranging blood test’s. Excellent support!
GP surgery review: studholme-medical-centre
Title: Credit where it’s due
Rating: 4 out of 5
Visited: June 2022
I had a very thorough telephone appointment with a doctor concerning a problem with my ear, which resulted in her asking me to attend a face to face appointment that same day, she examined me and prescribed medication, and arranged a follow up for 2 days later. The follow up was with a different doctor and was equally thorough and resulted in the doctor writing a letter for me to attend A&E great service.
GP surgery review: studholme-medical-centre
Title: Great Doctors
Rating: 2 out of 5
Visited: June 2022
Doctors and nurses very friendly, they was great with me and my not so recent daughter. rude receptionists and shocking booking system unable to book appointments for me or my child and for someone with very bad anxiety that does not like to talk on the phone nor would I like to go in to the doctors and speak to the receptionists. Much preferred the old way of being able to book appointments.
GP surgery review: studholme-medical-centre
Title: Above and beyond help
Rating: 5 out of 5
Visited: June 2022
The receptionists have helped me over the last few days, and have been able at short notice to get me a telephone consultation. This has been a great help as we are going on holiday in a day or so.
GP surgery review: studholme-medical-centre
Title: Great  practice
Rating: 5 out of 5
Visited: May 2022
My health has not been good over the last 6 years and during this time I have received all help, consideration, kindness and empathy from the staff here.  The receptionists are exceptional and go above and beyond their duties for me whenever I ring up.
GP surgery review: studholme-medical-centre
Title: Great Practice very helpful
Rating: 5 out of 5
Visited: May 2022
I submitted an online form and received a call the same evening asking me to attend the practice straight away. The Dr was really helpful and I came away happy with the outcome. Cannot fault the service I received at all.
GP surgery review: studholme-medical-centre
Title: Listen please
Rating: 3 out of 5
Visited: May 2022
First off, I would like to thank the practice staff for your work in getting medication for my wife who was released from hospital last week. Due to the delayed nature of her discharge from St Peters some of the meds she should have brought home were used in hospital while others were issued from ward stock so she had too little of some meds and too much of others. For one in particular she had only a four day supply so I endeavoured to get more via Studholme. My lack of understanding of the prescription process led to some difficulties which your staff overcame! However, although I was only asking for one medication you sent requests to Boots for all 6 on her list to be issued! This resulted in the issue of some expensive drugs of which we already had more than was required. I will, of course, return the excess medication to Boots, but I'm sure handling charges will have been incurred. I feel that if someone had actually listened to my request rather than making assumptions this situation could have been avoided.

Secondly, while I understand the doctors and other staff are operating under unprecedented pressure, not everyone who phones the surgery wants to make an appointment and a separate line for enquiries would serve both patients and staff well.
GP surgery review: studholme-medical-centre
Title: Good service
Rating: 5 out of 5
Visited: May 2022
I had very good service from the front desk & all the medical staff, thank you all.I found all the doctors to be very professional & the nurses who take the blood brilliant, all this in a very difficult time we are in at the moment.
GP surgery review: studholme-medical-centre
Title: Shocking service
Rating: 1 out of 5
Visited: April 2022
Contacted the surgery via online form to see a doctor and received a reply to go see a pharmacist, if I wanted to see a pharmacist I would go and see a pharmacist, I want to see a doctor that's why I contacted my GP. Further more on the advice of 111 I attempted to contact the surgery regarding my 8 month old son to be left sat on hold with no answer resulting in a trip to St Peters a&e, I was a patient at this surgery during my youth and can say that the receptionist service has taken a substantial downward spiral over the the last few years
GP surgery review: studholme-medical-centre
Title: Not happy
Rating: 2 out of 5
Visited: April 2022
Terrible admin , great GPs but constantly unable to speak to anyone or get a response online . I was asked to take blood tests which I did but to date I have yet to be given the results . This should be something I could request online but the webpage is such that if the surgery is not open it doesnt allow you to book anything. I would not recommend as exceptionally disorganised
GP surgery review: brighton-station-health-centre
Title: Very Helpful
Rating: 5 out of 5
Visited: October 2023
I had a very bad rash on my upper torso and contacted my own GP twice, they refused to see me face to face and prescribed some steroid cream which made no difference at all. I got to the walk in centre just as they opened at 8am and everyone was so helpful. I think it is so sad that our own GP cannot be borrowed to see us, but the staff at the walk on centre are so under pressure and they are willing to help. Thank you
GP surgery review: brighton-station-health-centre
Title: Great service in a good environment.
Rating: 5 out of 5
Visited: October 2023
I came back from a short break with a medical issue and was too late to get an appointment with my GP. I went to the walk in centre and despite a number of people in front of me I was seen by a doctor within an hour. She was very thorough and diagnosed my issue and gave me good  advice for treatment. A very good and efficient service from receptionists to doctors in a clean and calm environment.
GP surgery review: brighton-station-health-centre
Title: Walk-in review
Rating: 5 out of 5
Visited: October 2023
I have used the walk-in twice, once for my toddler son and once for myself. On both occasions the service was excellent. Not a long wait, and when I saw the doctor about a respiratory issue he was very helpful, showing good professional concern and didn't make me feel rushed.
GP surgery review: brighton-station-health-centre
Title: First class experience…
Rating: 5 out of 5
Visited: October 2023
Thank goodness for this practice. A relatively small medical problem treated with efficiency thus preventing a more serious condition. Very professional and respectful.
GP surgery review: brighton-station-health-centre
Title: Necessary facility
Rating: 5 out of 5
Visited: October 2023
I have had to use the walk in centre because I work when surgeries are open . I have been I’ll many times when surgeries are closed ( weekends & bank holidays ) Without these I would end up waiting in A & E for a prescription for antibiotics.
GP surgery review: brighton-station-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2023
On being poorly visiting my daughter I went to this practice I was treated with professional caring help by all members and a very big thank you to the doctor that made a professional diagnosis and treatment required.
GP surgery review: brighton-station-health-centre
Title: Good service
Rating: 5 out of 5
Visited: September 2023
The receptionist was very welcoming and helpful.
The waiting area was clean and comfortable.
Even though I had a wait, when I saw the dr, I didn’t feel rushed, that I was listened to and was  given good treatment
GP surgery review: brighton-station-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: September 2023
For an emergency this service is invaluable. In my case I needed an antibiotic before foreign travel which my GP practice was unable to give. The short wait was well worth it.