janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-courtyard-surgery
Title: Great Dr's&nurses terrible reception
Rating: 1 out of 5
Visited: March 2023
I've called enoumerous times to book an appointment for my baby due to a bad rash that now is worst and myself to check a lump in my breast and they don't have an appointment or the schedule is not open to book appointments.
Reception is not friendly either, when you visit the pratice even though you say good morning 3times they just ignore you and are rude.

I hope things change because the dr's and nurses are all very nice and friendly.
GP surgery review: the-courtyard-surgery
Title: This surgery is now a Joke
Rating: 2 out of 5
Visited: March 2023
I have seen the previous reviews and the generic reply. 
This surgery used to be fantastic. 
In the last fortnight both myself and my partner have been trying to get separate appointments. Mine for a headaches and vision issues and the other for my childs digestive problems. 
Neither of these I can get a diagnosis for because A) There are no bookable appointment or B) By the time the 08:00 40 minutes queue has gone down all the appointments are full.
The other option I have been given is to go to the emergency walk in at Crawley. 
How has it got to this state? 
Caveat: the staff and GPs (when I do get to see them, have always been excellent.)
GP surgery review: the-courtyard-surgery
Title: What is the point of having a GP you can never see?
Rating: 1 out of 5
Visited: March 2023
You cannot get appointments by calling or following their instructions of calling 111. You cannot get a non emergency appointment either, even if looking for one in over 5 weeks time. You wont be prescribed anything without being assessed? 

So what is the point? All you are told is to call back tomorrow, and the next day, and the next day.... Or, their favourite get out; go sit in Crawley 'urgent' treatment unit for 7 hours just to get a prescription. If you don't have a day of your life to spare for that, then its your problem and shame on you bad parents!
GP surgery review: the-courtyard-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: March 2023
Visited the surgery on the afternoon of 30 March 2023 with my wife for vaccinations with the nurse and other administrative issues.  I was standing in reception for some time and witnessed the two receptionists dealing with a number of patients with a range of issues.  I cannot speak highly enough of the way in which they dealt with all the matters not only politely but in a competent fashion.  Likewise, the nurse who gave both my wife and myself a number of vaccinations was very professional in the way she dealt with us.  All three displayed excellent personality skills.  I felt I had to write to thank them all for the services they provided as I have in the past been critical of the way previous receptionists have to say the least been unhelpful.
GP surgery review: the-courtyard-surgery
Title: Telephone GP Consultation
Rating: 4 out of 5
Visited: September 2022
Surprisingly satisfied with my telephone consultation this afternoon. Was told it'd be after 12. Was called at 1 pm! Before I've waited and waited and have even missed the call because I couldn't wait any longer, because it was in the middle of a working day and I had a meeting to go to! I am fearful today's good experience is the exception and not the norm. Next time who knows I might have to put my life on hold until I'm called. This isn't the fairest way to ''see'' patients. You hold all the control. The patient has to wait indoors and can't go anywhere until the GP calls. I wanted to go into the office today and meet colleagues but instead I had to work from home because I had no idea when the GP would call. If I had the option of a set appointment time, even if it was by telephone, I could have arranged it for the early morning and gone into the office afterwards. Why can't the patient choose a time to be called convenient to them like we did in the good ol days when we saw our GP face to face? I was lucky today but may not be next time.
GP surgery review: the-courtyard-surgery
Title: GPs are good if you can get to see them
Rating: 2 out of 5
Visited: August 2022
Though the GPs are good, it seems like reception is a brick wall. I had an urgent issue, related to cancer care, and was first told on the phone I couldn't book an urgent appointment because it wasn't an emergency but the receptionist would, "let the doctor know". No follow up so I called again next business day, saying it was urgent. Still no offer of an appointment and the same story - we'll let the doctor know. So, I went into the surgery. The receptionists had let the doctor know that day but no response. I asked if they still offered urgent appointments by calling in in the morning and they said that yes, they do. Well, you could've fooled me.
When I spoke to them in person, the receptionists were nice enough but still not all that helpful. It's just so frustrating and demoralizing to have to fight for your medical care when you're already under so much stress from a cancer diagnosis already. This is not good practice. When I read similar reviews online; the response is always "sorry, it's due to Covid". It's time to stop blaming Covid for everything under the sun and start making some changes.
GP surgery review: village-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: May 2023
Having experienced severe toothache over last weekend, I was able to be seen by my dentist on Mon 15th May.
I received first class advice as to the ways to rectify my problem and would have no hesitation in recommending this surgery.
GP surgery review: village-surgery
Title: Good practice
Rating: 5 out of 5
Visited: April 2023
I find the doctors to be very helpful, and always make time to see our daughter the same day if urgent. The staff are generally nice, and accommodate any urgent requests.
GP surgery review: village-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: January 2023
there are several issues wrong with this surgery:
- understaffed and for some reason still trying to get more patients
- no appointments for their current patients
- use paramedics to see you, which means the paramedic walks out frequently to check with gps!
- never get an appointment with senior gps.
- reception staff are rude and show no compassion 
- frequently sent to a&e, and staff says there are no drs in the surgery, especially, afternoons
- you may have your appointment cancelled if there are too busy.
I don't recommend this surgery
GP surgery review: village-surgery
Title: Poor practice
Rating: 1 out of 5
Visited: January 2023
I moved to the area and needed a new doctor, the reception staff seem to invent new policies and procedures at the drop of a hat. Doctors prescribe you anything to get you out the door without making sure its right for you, that's if you can get an appointment. Definitely not hidden disability friendly. When you complain they never bother to address it with you and just ignore you. I will be taking my complaint further as a result. Do yourself a favour and register elsewhere
GP surgery review: village-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: July 2022
Impossible to get an appointment with my own GP. Unknown to me the appointment I was given was for a paramedic and not a fully qualified doctor. Had to make another appointment as I was told I had too many ailments for the allocated time. Could not get an appointment for my GP at all. Was not even offered one. Have to wait a month. Middle aged with a family history of middle aged cancer so think I should be seeing my GP for consistent thorough checks. Have made it known to my GP and receptionist that I was misdiagnosed by a locum which caused pain and distress. Despite this I am still finding it impossible to see my GP. In fact it has become worse as my appointments are now with an unqualified member of staff.
GP surgery review: ball-tree-surgery
Title: Rubbish I'm afraid
Rating: 1 out of 5
Visited: May 2023
I have been at this surgery from many years. The service has got worse and worse and now is non existant. When I went to the practice a couple of weeks ago I was literally told I couldn't have an appointment at any time.
I had had a message from the Dr's to ring and make an appointment. I rang but couldn't get through so I went to the surgery but was told there were no appointments available! As I'm a teacher I can't ring from 8 am and could only ring at lunch but the surgery is closed then. If I ring after school there are no appointments. Maybe I should give up my job?
GP surgery review: ball-tree-surgery
Title: Not so good practice
Rating: 2 out of 5
Visited: April 2023
Covid in most cases has been resolved. 
In the high street, supermarkets everywhere things are back to normal with one exception our GP surgeries. 
Before Covid the Ball tree surgery had full waiting rooms, getting an appointment was easy so what do we get now,empty waiting rooms, more staff than patients and about as much chance of seeing a doctor as getting to see the pope .
Did Covid kill them all off.
You have to ring at 8am and what do you get, the phone just goes dead and then you try later and get the message no more appointment today try another day .
The system is broken.
GP surgery review: ball-tree-surgery
Title: A superior surgery to others in the area
Rating: 5 out of 5
Visited: February 2023
My family and I moved surgeries as we were never able to get appointments etc at another surgery( plus multiple issues) despite ongoing health issues and neurodiversity in our family. We moved across to Balltree and they were friendly, professional and instantly got a face-to-face appointment for my daughter who was poorly - she joined the day before and we had tried for 2 weeks at the other clinic. 

They send out reminder notifications, the repeat prescription procedure is easy, they just do what a surgery should do and are friendly with it. We think they are brilliant and greatly appreciate them in the local community. The receptionists in particular are very upbeat and affable.
GP surgery review: ball-tree-surgery
Title: Poor practice
Rating: 1 out of 5
Visited: February 2023
It took me over 33 minutes and 6 rounds of the voicemail message holding on for this practice's General query department, to be told not to worry, the practice will get back to me later. I'll not get that part if my life back again! Appalled!
GP surgery review: ball-tree-surgery
Title: Busy practise, Great staff
Rating: 4 out of 5
Visited: January 2023
Ive Been with the practise a few years both before, during and in the aftermath of covid-19. I think its fair to say that covid has seriously disrupted the NHS which includes Balltree and I get the real feeling that its really trying to keep its head above the water with hundreds of calls and patients every day. It is a real issue trying to get an appointment you have to get in for bang on 8:00am and you'll be lucky to get through to reception by 8:30 (by which time there isn’t any appointments left) with all the failed calls and the hold system taking me out of the queue and sending me back to the main menu so that's probably my main complaint. However, once your through to reception ive found that they have tried their best to secure me an appointment with the limited resources at the moment which I appreciate and despite high demand and hundreds of calls each morning they are really polite and happy to help. The GP's are fantastic too and I must admit ive seen a few in the last couple years, they’ve listened to what ive had to say and given me referrals and examinations all acting professional but also friendly (which really helps me feel at ease). At my last appointment in January 2023 my GP contacted me after my appointment and added an additional referral and extra insight as they had been thinking more about my condition after my appointment which I was really impressed by given they see many people in a. day. overall a top effort thank you Balltree
GP surgery review: ball-tree-surgery
Title: No Answer
Rating: 1 out of 5
Visited: December 2022
25 minutes on hold, after all the appointment have been filled, and still no answer!
Covid is old news, why hasn’t the practice taken the necessary steps to ensure sufficient staffing levels.
So frustrating.
GP surgery review: ball-tree-surgery
Title: Extremely bad service
Rating: 1 out of 5
Visited: November 2022
Spent 2 days in my break ( not lunch! as they are closed ) trying to get through by phone to make a appointment in advance to see a GP.  Only to be told  in a sarcastic manner that you had to ring up on the day!! This is not always possible !!! Something needs to be done about appointment system, maning of phones and staff attitude.
GP surgery review: ball-tree-surgery
Title: Staff are helpful, if you can get an appointment.
Rating: 2 out of 5
Visited: August 2022
Doesn't accept digital appointments. Incredibly difficult to get one by calling. Staff are polite in person but totally unable to help. Unable to provide sufficient service.
GP surgery review: ball-tree-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: July 2022
Following a fall, I have received  5 follow up appointments for dressings from the superb nursing staff. I can't thank them enough for the care and treatment I have received.
GP surgery review: new-pond-row-surgery
Title: Disappointed
Rating: 2 out of 5
Visited: January 2024
Tried to book appointment for my baby 3 times. Once through online klinik, I received message back with gp suggestion and prescription for hypoallergenic formula. 2 times I tried book  appointment through 
phone, the recepcionist was very kind, I have been told gp will contact me later today, 
never happened. My baby reflux getting worst, he is on medication which seems not working. The observation supposed to be, but can't get through to GP. I'm very disappointed. 
disappointed
GP surgery review: new-pond-row-surgery
Title: Lovely Nurse
Rating: 4 out of 5
Visited: November 2023
I have regularly need to have blood tests for a particular condition. The nurse that I see has always been efficient and kind. Also I never get a bruise after which is a huge bonus. 
Thank you.
GP surgery review: new-pond-row-surgery
Title: Easy to access online service
Rating: 5 out of 5
Visited: August 2023
Great online service can log on 24/7 
Easy to use -drop down information 
Explains what will happen
Confirming email
Doctor followed up
GP surgery review: new-pond-row-surgery
Title: Terrible Service
Rating: 1 out of 5
Visited: July 2023
Tried to get through to enquiries to query a repeat prescription waited from 4.30pm to 5.45m and a recorded Voice said sorry cannot connect you and cut me off.terrible Service terrible surgery
GP surgery review: new-pond-row-surgery
Title: Excellent practice in all services
Rating: 5 out of 5
Visited: May 2023
The practice has been incredible in supporting me post-surgery. 
From the efficient and timely processing of Klinik submissions and excellent service form the team processing these requests, to the GPs who have been caring and proactive in following up on any concerns and required referrals and results, and recently the nurses who have been treating a subsequent injury. 
At what has been a sensitive time the service provided has been supportive and ensured that any concerns and issues were addressed quickly, appropriately, and compassionately. Thank you.
GP surgery review: new-pond-row-surgery
Title: Appointments
Rating: 4 out of 5
Visited: May 2023
I have been registered as a patient with New Pond Row for almost 20 years , always first class service , patient care being paramount .This morning I needed  to make  a telephone appointment to speak to the practice nurse . Usually a 2 minute call . Today after listening to a ridiculously long message I tried to log in on the internet to the new booking system . I am quite computer literate but gave up .
I phoned again and after listening to the message again , I selected option 1 and within 1 minute I had spoken to a receptionist and my request was sorted , easy . Why the need for change ? It is just change and in no way improvement , in fact the opposite . 
How long before somebody dies because they cannot get through to a doctor .
What is the next step ? Artificial Intelligence doctors ?
The General  Practitioner system was set up to help people without hospital care not to make them unable to see a doctor because the internet does not work or a form  did not arrive . Your voice message says a couple of times keep the phone lines clear for those that need help , if people got through to a receptionist without the delay of listening to recorded messages treatment could be provided quicker . The old system was not broken so why change it ? Somebody has to read an internet form , is this quicker or more efficient than speaking to the patient ? 
We know the answer to that .
Finally you have all the patients contacts , phone numbers , 
e mail addresses etc  . Contact us all to see if we want or agree with this new system and abide by our decisions , not doing so will prove that you already now the outcome . 
Get shot of it before some poor soul perishes because of it . 
Who will take the blame if that happens ?
Serve the patients not the internet  companies . Just another unnecessary expense .
GP surgery review: new-pond-row-surgery
Title: Unable to book appointment or repeat prescription
Rating: 1 out of 5
Visited: April 2023
As the previous reviewer pointed out, booking anything via the Klinik website is impossible! I can only assume this is down to New Pond Row Surgery, as Klinik clearly states "Online enquiries to New Pond Row Surgery are temporarily disabled" How can it be acceptable for a doctor's surgery to refuse patients access to services?
Further, on 25th February this year I wrote to this practice outlining concerns regarding my eyesight and diabetes. They have not had the courtesy to reply.
GP surgery review: new-pond-row-surgery
Title: Website redesign with Klinik is inoperable for patients
Rating: 4 out of 5
Visited: April 2023
Their website has changed to incorporate Klinik on online appointment booking service.  
* I tried to find how to acess my previous account - no sign of logging in!
* I need to make an urgent repeat prescription electronically - no simple way of doing so, or seeing what I have previously ordered!
There are plenty of descriptions on what the new system is supposer to be, but they just send the reader roung and round in circles and there is no way of actually doing anything.
New Pond Row Surgery used to be so good, but going electronic has destroyed their reputation overnight!  As a disabled person, this almost excludes patients like me!  We don't have any other GP option nearby!
GP surgery review: new-pond-row-surgery
Title: More technology , less care
Rating: 3 out of 5
Visited: March 2023
Having read your latest news letter I think that the use of more technology will just delay treatment and cause more confusion to patients , it could even cause patients to become even more seriously ill through delayed treatment . The system used when patients needing to see a doctor telephone and received a same day appointment works and works well .  If a patient does not have internet access they will still need to phone for a receptionist to fill out their form , more work for the reception and inevitably more confusion and less care for the less able and the elderly . Since the modernisation of the surgery treatment has declined and now will decline further . Technology is only as good as those who operate it . Maybe a survey of all your patients to see if they think it is a step forward or backward would be a sensible idea . Save money on this ridiculous system and use the money on patient care .
GP surgery review: new-pond-row-surgery
Title: Actively malicious
Rating: 1 out of 5
Visited: February 2023
I honestly think the staff here are malicious. As though they are enjoying being able to help people and choosing not to. Every time I go in it's an uphill battle. They always act like you're inconveniencing them by needing help, and can't wait for you to go away.

I've been waiting 12 weeks for them to get a doctor to read 1 paragraph from my  endocrinologist and prescribe 2 medications. The doctor doesn't even need to see me, just tick two boxes and sign the prescription. Today I finally managed to get one half of the prescription filled.

I need regular blood tests and every time I get one I tell them they need to give me the results to pass on to my endocrinologist. They don't give me the results and when they do they often haven't tested what they were supposed to and have tested me for diabetes instead and say the reason they didn't give me the results is because they were 'normal', yet are unable to explain what 'normal' is, and it seems like they're just covering for their mistake in the most unconvincing way. I average 2-3 blood tests to get them to test what they're supposed to and then give me the results while they're still relevant.

Every time I need a repeat prescription for antidepressants, they promise me it's been filled, I go to the pharmacy, and they haven't heard from the surgery since the last time. Then I go back in to the surgery and am told 'Oh when we said it had been filled we meant we asked the doctor to look at the repeat prescription'. I feel bad for the nearby pharmacy as they seem simply resigned but not surprised by how consistently incompetent the staff here are.

I wish I could be kind as know the NHS is struggling but this place is unbelievable. The only way to get anything done seems to be to go in every day in person and nag them over and over.

If it was possible to give zero stars I would, I'm moving soon and I'll be so glad to leave this absolutely horrible place and its callous, unprofessional staff behind.
GP surgery review: the-orchard-surgery
Title: Good
Rating: 4 out of 5
Visited: December 2023
Very helpful and informative. Positive and friendly doctor and very timely .I would recommend this surgery to my family
GP surgery review: the-orchard-surgery
Title: Very Helpful
Rating: 4 out of 5
Visited: December 2023
The doctor telephoned me and was very helpful in deciding a course of action. He was respectful and polite.
GP surgery review: the-orchard-surgery
Title: Old man check up
Rating: 5 out of 5
Visited: November 2022
I had a great experience at this doctors for my old man checkup. Friendly and welcoming. Understood my needs, concerns and directed me to the  necessary help or information
GP surgery review: the-orchard-surgery
Title: Excellent Health Center
Rating: 5 out of 5
Visited: October 2022
I've been a patient at The Orchard Surgery in Lancing for over 12 years and have had nothing but excellent service from all the staff there. Even when very busy and under pressure all the staff have been very professional and very understanding. I'll say it has to be the best health centre I've had the privilege of using. Well done to the entire team and can't thank you enough for looking after me.
GP surgery review: the-orchard-surgery
Title: Feedback
Rating: 5 out of 5
Visited: July 2022
The Nurse who usually takes my blood is exceptionally good, I forget it has been done whereas when I last went to the hospital it hurt for 3 days. 
The Reception staff are always polite, helpful and cheerful and try to do what they can to help.
Considering the difficult circumstances people are working under I have been impressed with the service I have received"
GP surgery review: the-orchard-surgery
Title: Great service
Rating: 4 out of 5
Visited: June 2022
Had a blood test this morning. The nurse got it 1st time which never happens! Chatty even though it was early and clinic was running 10 mins late (which is more than acceptable to me). Thank you.
GP surgery review: the-orchard-surgery
Title: Smoothest blood test ever!
Rating: 4 out of 5
Visited: May 2022
I had a blood test at the surgery with the nurse on the 11th May. I've been blood doning for 3 decades and had a few blood tests - this nurse goes to the top of the leader board. I didn't even feel the needle go in! Fantastic!