janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: modality-mid-sussex
Title: Brilliant service
Rating: 5 out of 5
Visited: November 2023
Needed to chase up a change in medications.
I have cancer so not straightforward.
The receptionist got to the bottom of it and resolved my difficulty seamlessly and kindly.
Tuesday evening 14th November.
GP surgery review: modality-mid-sussex
Title: Worst patient care ever
Rating: 1 out of 5
Visited: November 2023
My sis had migraine and neck pain leaving her unable to work and most days even get up had to fight for one appt still no better and can't get appt they don't seem to care practice not fit for purpose took her to A and E didn't even get seen by a doc lovely nurse who tried her best but said doc said just a headach am sure if he had actually seen her he would have realised not just a headache ! really not sure where we turn to next
GP surgery review: modality-mid-sussex
Title: Shambles
Rating: 1 out of 5
Visited: November 2023
08.29 14/11/23 phoned surgery hoping to arrange appointment. Based on previous attempts wasn’t too optimistic. Went on hold as expected. After 5-6 minutes automated message saying unable to connect please try again later. It’s now 08.35 tried phone line again( this is all Judges close surgery). Another message saying the surgery is closed, please try again after 08.30.!! Tried Ship Street surgery, now 08.37. Automated message saying no more appointments available for today. Stayed on hold to be told I was number 14 in the queue!! Words fail me.
GP surgery review: modality-mid-sussex
Title: One issue after another
Rating: 1 out of 5
Visited: November 2023
I have a number of issues with this surgery. It isn't with the rank and file team there. They mostly do their best to try to help. However, they are working within an under-funded, privately managed organisation within our state health service and has no service ethic whatsoever. The systems are geared up to layer on wasted time and to resist any interaction by the patient group for which the surgery exists. I could identify very helpful and worthy individuals but I cant because of the rules of this review system. It is incredibly frustrating!
GP surgery review: modality-mid-sussex
Title: Well said
Rating: 1 out of 5
Visited: October 2023
I dialed 999 one weekend for an issue the ambulance wouldnt come out but was told the practice would follow it up but nothing happened so I called them. This practice does everything possible to get you off of the phone and not give you an appointment
immediately after an appointment and at other times you get a questionnaires to rate the care or ask about your ethnicity etc. No one disputes the care its accessing it. Its clear Modality are only interested in numbers and metrics to show how good they are.
I also checked my record and it seems I have had a lot of consultations which is not true. Everytime they broadcast a text for something like a flu vacine it looks like its counted as a consultation, they are gaming the system !!"

This is exactly what they are doing
GP surgery review: modality-mid-sussex
Title: Awful service
Rating: 1 out of 5
Visited: September 2023
Have regularly been let down by here; it's impossible to get an appointment, you have to push to have anything investigated, I could go on. 
Had 2 missed calls following an appointment that I had, as well as a voicemail (was on holiday not checking my phone), so I called back and was told they didn't know why the GP was calling me. Then was told that as I'm being investigated for cancer, they will put me on the urgent list and the GP will call me back by half 6 that day. Wasn't impressed with how this was said, not very reassuring and in fact did not receive any call! I had to wait until I could call them back to find out what they were trying to contact me about (I'm a dental nurse so calling back is next to impossible unless I book a day off work). I was left anxious and worrying about what it could be, not the mention the stress of all this back and forth. 
And recently, I have luckily had the all clear from all investigations but there has been no follow up appointment booked to arrange a discussion on what to do next (still have the symptoms that I booked my initial appointment about). So I will now have to try and book this myself which is always a stressful experience.
Absolute joke, if only I could give a rating of 0 for the lack of communication and care.
GP surgery review: modality-mid-sussex
Title: Spam Texts to Your Patients are not Consultations !
Rating: 1 out of 5
Visited: September 2023
I dialed 999 one weekend for an issue the ambulance wouldnt come out but was told the practice  would follow it up but nothing happened so I called them. This practice does everything possible to get you off of the phone and not give you an appointment
immediately after an appointment and at other times you get a questionnaires to rate the care or ask about your ethnicity etc. No one disputes the care its accessing it. Its clear Modality are only interested in numbers and metrics to show how good they are. 
I also checked my record and it seems I have had a lot of consultations which is not true. Everytime they broadcast a text for something like a flu vacine it looks like its counted as a consultation, they are gaming the system !!
GP surgery review: modality-mid-sussex
Title: Impossible to get an appointment. A complete shambles.
Rating: 1 out of 5
Visited: August 2023
The surgery is failing in its duty of care to their patients. It is impossible to get an appointment. Whether it by phone, face to face, or using their online triage, as they are closing it earlier than 12pm. 
When you do finally get through, you are constantly being told there’s no appointments, and to ring back another day for an appointment, but surprise surprise, every time you do, there are still not appointments, regardless of emergency or routine. 
The Complaints section on their Modality website has been taken down, so you cannot even make a complaint. 
Their email address on the NHS website does not work; the email bounces back saying unrecognised email address.
GP surgery review: modality-mid-sussex
Title: No appointments
Rating: 1 out of 5
Visited: August 2023
Required a prescription due to an on going infection and called 5 days consecutively at 8:30am and told no appointments - call another day !! Absolutely awful service. Cannot believe how such an excellent surgery can go down hill so fast.
GP surgery review: harbour-medical-practice
Title: Not a good practice
Rating: 1 out of 5
Visited: December 2023
My son called the surgery on 15 December 2023, and was met with a very rude receptionist who he has encountered once before. He was told by a GP from the surgery if he still didn't feel well after taking his course of medication he was told to call the surgery and ask to speak to the GP. This receptionist didn't even ask my sons name, what was the reason for calling the surgery,  she told my son to go to A&E, call 111, or call back tomorrow at 8.30. Where is the logic in that reply? Why do they employ people like this to take It upon themselves to decide when a person can or cannot see a Dr. My son had a nasty bacteria infection around the sac of his heart.
GP surgery review: harbour-medical-practice
Title: Lack of empathy
Rating: 3 out of 5
Visited: October 2023
This has happened to me twice. The first time I was feeling dizzy with headache and my husband brought me to see the doctor but I was turned back to go dial 999 if it was an emergency and I told them if I could just see the doctor at least for first aid. The person at the front desk declined and I had to call the emergency for what I could have seen the doctor for. It took me the whole day at the general hospital. 
The second time this happened, I had an appointment booked for a screening the next day which I knew I wouldn’t be able to meet up with due to me feeling feverish so I stopped by on my way from work to reschedule the appointment for a later date and since I was already in the hospital I decided to see the doctor because I was so unwell and it was obvious to those at the front desk. I asked if I could see the doctor and they asked with a concern look seeing the way I was feeling what was wrong with me. I told them I was feeling feverish and the person at the desk told me the doctors were only attending to emergencies that I should come back the next day. What other emergencies would you be attending to if not someone feeling unwell and dropped by the hospital. The reason I came by to reschedule was because my body couldn’t go out the next day and you  still told me to come back for an appointment the next day. I believe the watchword should be empathy, we don’t have to follow protocol every time if you see someone is truly in need of care. 
The doctors I believe might not know anything about this but the people at the front desk should treat patients with empathy  and kindness and not turn everyone back all the time just because they haven’t booked an appointment. This little act might save lives.
GP surgery review: harbour-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2023
Unable to download your satisfaction survey so, decided to comment here.
I attended a mass flu jab yesterday. There were many patients attending. My appointment was for 12.02. From reception to injection and leaving the building took less than 3 minutes.
Well done to all staff involved.



.
.
GP surgery review: harbour-medical-practice
Title: Good Service
Rating: 4 out of 5
Visited: May 2022
I had a follow up appointment today for a blood test. It was on time. The nurse was efficient and chatty and told me when to call for result. The receptionist also was very helpful when I was booking travel vaccination appointment.
GP surgery review: harbour-medical-practice
Title: Great ultrasound
Rating: 5 out of 5
Visited: April 2022
The nurse performing internal and external ultrasound was lovely - great bedside manner and very clear explanations.
GP surgery review: harbour-medical-practice
Title: Quick response
Rating: 5 out of 5
Visited: March 2022
I would like to thank the doctor who consulted me by phone on the morning of Monday 14 March. 

I began to feel ill with suspected tonsillitis on the evening Friday 11 March and rang NHS111 at approximately 7 pm. I then waited until 4 am on Monday 14 March before a doctor was able to call me back. During this time the pain grew progressively worse and I began to feel extremely ill and very vulnerable, especially as I had covid as well. Although I was contacted several times during this period by different clinicians, nobody was able to prescribe any medication that would help and I was told that a doctor would ring but nobody knew when. I was shocked and saddened to discover that the NHS out of hours service is under so much pressure.

When I eventually spoke to the 111 doctor at 4 am on Monday 14 March he only prescribed strong painkillers, which would have to be collected later that morning. When asked, he booked me a telephone appointment with Harbour Medical Practice and I was contacted at around 10 am. Immediately the Harbour doctor suggested that I may well need a course of antibiotics, which he prescribed straight away.

Between taking daily doses one and two the pain in my throat began to lessen and now, after day four of five, I feel almost completely well.

I am extremely grateful for the quick assessment of the situation and medication that was effective so quickly and would like my appreciation to go on record and be passed on as appropriate.
GP surgery review: sovereign-practice
Title: Wonderful Doctors and staff
Rating: 5 out of 5
Visited: December 2023
I have had a nasty bout of illness this month and have been helped immensely by the surgery. The knowledgeable doctor prescribed meds which have helped me hugely and also took the time to reassure me which was much appreciated. A great surgery. Thank you for all you do.
GP surgery review: sovereign-practice
Title: Appointments
Rating: 1 out of 5
Visited: April 2023
I have phoned every weekday at 8:30am, (now into my third week) to the same result each time. Line engaged for an hour, then put in a queue for up to an hour and a half. Then told all appointments including telephone call back advice from a doctor have been filled for the day and to call back the next day at 8:30am. And so the carousel continues. It is no wonder A&E is so put on, when sick people have little chance of seeing their GPS.
GP surgery review: sovereign-practice
Title: Great health centre
Rating: 5 out of 5
Visited: April 2023
I have been with this practice for 4yrs now,I have only had 2 occasions I couldn't get an appt for a phone call.I have a wonderful lady Dr who takes care of me plus the staff and nurses are great too.
GP surgery review: sovereign-practice
Title: Not fit for purpose
Rating: 1 out of 5
Visited: December 2022
The service is in crisis. In the 9 months since I registered with Sovereign, it’s virtually impossible to get or they’re not arranging routine appointments.  Can’t book a GP appointment online…ever.  Have to phone up at 0800 to try and book a same day, but by 0805 the appointment book for the day is closed.  You can go in to the surgery and fill in a triage form but that excludes people who work, the disabled, carers, etc. it also doesn’t guarantee you will be seen.  The advice if you can’t get an appointment is to phone 111.  If it was a school, this group would be in special measures.  My advice is register with another surgery outside of this group if you ever want to see a GP.
GP surgery review: sovereign-practice
Title: Great new way to access a GP
Rating: 5 out of 5
Visited: June 2022
I have been with the surgery for over 10 years. Getting an appointment (as with any GP) isn't always easy but I was able to contact via the Engage system. I received a brilliant response from a doctor very quickly, which resolved my issue without the need for me to take up their time with an appointment.
GP surgery review: sovereign-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: June 2022
The practice has introduced an online method of contacting a doctor. 

I have used it three times since it was introduced and on each occasion I received a response from a doctor very quickly. And when the doctor suggested a face to face meeting this was arranged rapidly.

With  Boots the Chemist next door handling prescriptions the whole operation works exceptionally well in the modern climate.

And I have always found the staff friendly and efficient.
GP surgery review: sovereign-practice
Title: Great Practice
Rating: 5 out of 5
Visited: June 2022
I was seen today by a very understanding,  caring, knowledgeable and supportive Gp.
I am unable to name the Gp I saw, which is a shame because he deserves the recognition (in my opinion).
I was offered a different medication after explaining my condition, of which he told me why he felt the new medication would help.
It is so nice that a Gp listens to a patient and offers help.
I am so appreciative that the Gp had time for me and although he is unable to cure me, he gave me the best help he could.
I wish everyone was as lucky as me to have seen a great Doc.
Thank you
GP surgery review: sovereign-practice
Title: 9:40
Rating: 5 out of 5
Visited: May 2022
Used online messaging system to consult with GP. Clear advice given in a concise, quick response considering GP shortages.
GP surgery review: stone-cross-surgery
Title: VeryPoor service
Rating: 1 out of 5
Visited: July 2023
C.o.p.d patient Review over the phone. Peak flow test? Spo2 reading? Lung examination? 
No , no longer important.  Question. Have you needed antibiotics in the past year. Answer,  Yes,  you should have let us know. Laughter. Unable to get through.  Unable to get appointments.  Antibiotics via 111. Thank god for them.
GP surgery review: stone-cross-surgery
Title: Hopeless
Rating: 1 out of 5
Visited: June 2023
Obtaining an appointment to see a Doctor in Stone Cross East Sussex, remains impossible. started phoning at 8:30 am, constantly engaged, all appointments gone by 8:45 if you can get through.

It is not the Surgery that is at fault, the constant development of housing in the area without infrastructure i.e. New Surgeries etc, will lead to years of suffering for all that seek a Doctors help!

To Town planners & NHS, please wake up.

In the meantime, please do not be ill!!
GP surgery review: stone-cross-surgery
Title: unable to get an appointment
Rating: 1 out of 5
Visited: June 2023
If you call at 8.30am you get put in a queue. All appointments are gone by 8.50am.
Receptionists are under pressure as they can't give out appointments.
For 2 weeks unable to get an appointment as its emergencies only.
The 999 service should be for emergencies and GP surgeries should provide the proper service we all pay for
GP surgery review: stone-cross-surgery
Title: great practice
Rating: 5 out of 5
Visited: May 2023
very good caring  receptionists to say they are so busy .I would recommend this surgery .the doctors are trying their best
GP surgery review: stone-cross-surgery
Title: Poor
Rating: 1 out of 5
Visited: April 2023
I have been trying for a week to get hold of this place but can never get through to make an appointment between the times given 
I've also tried to ring after going in to get my asthma spray on repeat as I was told to but couldn't get through 
I went to the surgery today today and it was closed no message sent to say this
Now my other surgery was supposed to be rubbish but we was let known of closer and we were also reminded to book health checks
GP surgery review: stone-cross-surgery
Title: Difficult getting an appointment
Rating: 2 out of 5
Visited: April 2023
Even if you do phone at 8:30 it is engaged and when you do get through you are in a queue, usually 20+ callers waiting. By 9am all appointments are gone and you are told to phone the next day to try again. Nothing available to book online either. Still only booking telephone triage and difficult to get face to face appointments. The staff are overstretched with too many patients. It is stressful being a patient at this surgery.
GP surgery review: stone-cross-surgery
Title: Shambles
Rating: 1 out of 5
Visited: February 2023
I was ordered an endoscopy which hadn't been sent through 3 months later I rang and they had to send it
Today I had an email saying I'm not on their system for repeat meds to be told i wasn't permanent well I've been with them for 2 years now and am also waiting for biopsy results don't no there they are 
This use to be a good surgery all I've had is agro along with my husband who also got told he wasn't on their system it needs a good shake up
GP surgery review: stone-cross-surgery
Title: Outstanding practice
Rating: 5 out of 5
Visited: January 2022
I have been registered at this practice for over a year now. Each and every interaction I have had with all staff here has been outstanding! Never have I had a practice like it!Despite being overwhelmingly busy the staff , nurses and doctors make time for you and listen to your needs. They are very focused on giving the right treatment to their patients. I am extremely impressed and cannot recommend this practice highly enough! Thank you all for all you do!
GP surgery review: brighton-health-and-wellbeing-centre
Title: Child-focussed Consultation
Rating: 5 out of 5
Visited: October 2023
Took my five year-old granddaughter for  consultation with Advanced Clinical Practitioner.
Could not have been more impressed by the compassionate, personable and professional manner of the practitioner.
She was unhurried (at least on the surface) - allowed ample opportunity for discussion. 
She was well-informed and reassuring.
She was absolutely magnificent in her demeanour and understanding with a small child.
She was an enormous credit to the Practice.
Great consultation.
GP surgery review: brighton-health-and-wellbeing-centre
Title: Terrible service
Rating: 1 out of 5
Visited: October 2023
I joined the Brunswick branch because it's around the corner from my home, I don't drive, and I have two small children. I have repeatedly been sent to the other branches for vaccinations for the kids. This means taking a chunk of time out of my day to schlep miles from my home on public transport with two kids, or my partner having to take time off work to drive us. When I've questioned this or asked for an appointment at the surgery where we are registered I have been dismissed or treated as unreasonable. Being told 'its only 20 minutes on the bus' is frankly condescending. I've also been lectured on the benefits of veganism by a GP while trying to get help for my baby's reflux  The final straw today was receiving a text which booked my daughter in for her flu vaccine in another part of town without checking with me that the date was convenient. The service here is appalling, fortunately we will be moving soon and I will be looking for a new doctor operating from a single location.
GP surgery review: brighton-health-and-wellbeing-centre
Title: Well done the NHS
Rating: 5 out of 5
Visited: August 2023
I really can't express the immense appreciation I have for the incredible care and support I have received from the NHS.   Everyone from reception staff through to my consultants have been absolutely been spot on.  I know there may be some who do not feel that they are getting a five star service, but considering the immense pressure that everyone is under at this time, I find it amazing that we still receive free service and support.  Well done all at the NHS
GP surgery review: brighton-health-and-wellbeing-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Thank you for your ongoing service and support. I really do appreciate the care and kindness of all the staff who are continuously assisting in my recovery.  I cannot express how delighted I am with my personal care.
GP surgery review: brighton-health-and-wellbeing-centre
Title: Terrible klinik access and accurx systems
Rating: 1 out of 5
Visited: July 2023
Hi, I am not happy with patients being forced to fulfil klinik access form and the way outsourced consultant communicates via text/portal . It is awful, time consuming and I had bad experience when I could not reply to the consultant online via accrurx because she has closed "reply" button. You must abolish it immediately and revert back how it was- phone and in-person bookings and stop wasting taxpayers' money on it services like this. I can't get a prescription and will have to wait few days , I cant book an appointment for 3-4 weeks. Before covid times it was much easier to use gp surgery. I think they are just lazy and don't want to see patients, that's why they have created all this hassle.
GP surgery review: brighton-health-and-wellbeing-centre
Title: Terrible
Rating: 1 out of 5
Visited: July 2023
This is a terrible practice. I have been trying to get a repeat prescription for 5 days. My request is being ignored. I have filled in the correct form, left messages with their prescription team and spoken to 2 receptionists - still no prescription. The GPs when you are lucky enough to speak to them are useless and sometimes rude. I have been feeling really ill for months, I’ve had a couple of tests, but there is no follow up.
GP surgery review: brighton-health-and-wellbeing-centre
Title: Poor practice
Rating: 2 out of 5
Visited: May 2023
After seeing one doctor at the surgery who had recommended a course of action, further to having x rays and blood tests. When I booked a follow up appointment I was contacted by phone by a nurse who offered her opinion on my xrays when I pointed out to her that there was more than one issue to be dealt with she said she would make an appointment for me to see a doctor. Instead I received a text informing me the doctor  I had seen originally had left and that I would need to book another appointment. Which means I have to start the process all over again and go through the practices triage system which in itself is an ordeal. There is no way this practice offers continuity of care and it would seem to me and a lot of other patients they do there upmost to ensure you dont get to see a doctor.