janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: staunton-group-practice
Title: Morum House
Rating: 4 out of 5
Visited: November 2023
My experience with the Clinical Pharmacist was very thorough. He asked a lot of questions regarding my medications and my lifestyle before making any decisions on how to move forward. My consultation didn’t feel rushed or generic as they sometimes can with other medical practitioners.
GP surgery review: staunton-group-practice
Title: A positive experience
Rating: 4 out of 5
Visited: November 2023
Having been a patient at Staunton Group for 20 years I have seen how patient focussed communication and appointment systems have deteriorated markedly. The continued inability to provide precisely timed phone consultations shows great disrespect for patient's own time and commitments.

However, the care offered by practitioners has remained a high standard and today's appointment was no exception. The pharmacist undertaking my face-to-face medication review (for which a precise appointment time was possible), was professional and took great care to provide clear explanations throughout. He was good natured and approachable, a pleasure to deal with. He showed empathy and a holistic approach to my health.
GP surgery review: staunton-group-practice
Title: Excellent phone consultation
Rating: 4 out of 5
Visited: October 2023
Spoke with the clinical pharmist. Very professional, put you at your ease.Explained clearly,re blood test results.
And advised though Erle.
GP surgery review: staunton-group-practice
Title: Bad appointments
Rating: 2 out of 5
Visited: October 2023
Getting appointments are really bad and lengths are very long to book apppintments. Cant always see the same doctor
GP surgery review: west-green-road-surgery
Title: Good medical care undermined by chaotic reception practices
Rating: 4 out of 5
Visited: November 2023
Good quality medical care undermined by chaotic administrative practices. The reception staff claim there is a queuing system but also allow people to push to the front, which is clearly not compatible with having a queueing system and undermines any sense of fairness and order from the outset. 

Clarification is required.  Perhaps signs could be put up confirming that a queueing  system is in operation.
GP surgery review: west-green-road-surgery
Title: Dna infant under 1 when called 2 hours before
Rating: 1 out of 5
Visited: August 2023
Worst place they “Did Not Attend”everything when it relates to children under 1 who has had a fever throughout the night and we wanted to reschedule 2 hours before the appointment, they don’t care saying it’s company policy, the receptionists where rude and it is upsetting this practise is open with receptionist who have such rude behaviour below standard practise behaviour
GP surgery review: west-green-road-surgery
Title: Excellent GP
Rating: 5 out of 5
Visited: May 2023
On multiple occasions I've called West green surgery and they've sorted me out the same day. I called them earlier this month on a Sunday with a hearing issue, had a phone appointment by 4, face to face appointment at 5, prescription picked up same day. 

Would recommend to everyone in Haringay.
GP surgery review: west-green-road-surgery
Title: Dreadful practice
Rating: 1 out of 5
Visited: March 2023
I've had a deeply disappointing experience with this GP practice. Their chronic lack of availability for appointments is a major issue that has caused me undue stress and frustration. On the rare occasions when I have been able to book an appointment, I have found the doctors to be rushed and inattentive to my concerns. This lack of focus is concerning, especially when dealing with serious health issues that require thorough examination and attention.

Furthermore, the practice frequently assigns junior staff members who are not yet equipped to make independent medical decisions. While I appreciate the need to learn on the job, I have found this lack of expertise to be unsettling and has caused unnecessary delays in my treatment.

Overall, I do not feel that this GP practice provides adequate care for their patients. The inability to schedule appointments combined with rushed, inattentive doctors and inexperienced junior staff members is a recipe for disaster. I urge the practice to address these issues, as they are directly impacting the quality of care they provide. Until then, I cannot recommend this practice as a reliable source of healthcare.
GP surgery review: west-green-road-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: January 2023
Really happy with the care offered. Great bunch of people from reception to doctors and nurses. I have only been offered good care. They listened, accommodated my request and tried their best with me. Thank you
GP surgery review: west-green-road-surgery
Title: Inhumane
Rating: 1 out of 5
Visited: November 2022
I was refused access to briefly use toilet by the receptionist. I have severe IBS and as a result soiled myself. Fortunately a private dental clinic across the road medi park let me go. The toilets were empty and the surgery was not busy, i couldve walked in and used west green toilet without asking but I sought permission and waited till the receptionist finished with a patient. She explained to me they dont let non patients use the toilet even in emergencies. So why does a private  dental clinic across the road let me use their busy toilet but not you? Its a disgrace that you have the NHS  logo outside but wont let people use the toilet. If id gone to the dental clinic first I would not have had the accident but i assumed like most people would that a large nhs affiliated surgery would be more likely to let me use toilet. I was very polite, I even begged. I have never had this happen before at a medical establishment . Was She wrong? Is it that the policy? Why?
GP surgery review: west-green-road-surgery
Title: Outstanding service
Rating: 5 out of 5
Visited: November 2022
I was apprehensive in changing GPs as my last 3 experiences weren't the best. I had been trying to get HRT for the past 2 years and no GP would support me through menopause. I was desperate and didn't expect such a warm welcoming and understanding at all.
From reception to each doctor supporting me in the past 6 months, I can't thank them enough from all my heart as they have been amazing and went above and beyond to support me. My health and quality of life improved so much.
I truly feel cared for and that I matter. Thank you so much.
GP surgery review: west-green-road-surgery
Title: Terrible patient care
Rating: 1 out of 5
Visited: July 2022
Awful patient and customer care. Most people working at the reception have no respect for patients and no idea of the deontology of their job. Plus, if you do have chronic conditions that will take you to have to deal with them constantly, they do not get better but worst and worst, day by day.
Doctors are averagely kind, but most of them have no idea or practical experience of what the actual medical profession looks like.
GP surgery review: west-green-road-surgery
Title: Impossible to get same day appointments
Rating: 1 out of 5
Visited: May 2022
It was impossible for me to be seen by a doctor. I called first thing in the morning for three days and was always told that the same day face to face appointments had already gone (I literally called the moment the practice opens). Even a note sent from 111 saying that I should be seen by a doctor was not enough to grant me a same day in person appointment. Phone appointments cannot always substitute face to face ones: there are cases where a doctor needs to make examinations,not just chat with you. Plus, the receptionists can be rude.
GP surgery review: west-green-road-surgery
Title: Awful practice
Rating: 1 out of 5
Visited: April 2022
The receptionist staff are unhelpful and rude, and refuse to let you speak to management. They only let you book telephone consultations, which sometimes come and sometimes don't. I have never had a physical examination here for as long as I've been registered. Worst GP surgery I've ever had, sadly.
GP surgery review: grove-road-surgery
Title: kind practice
Rating: 4 out of 5
Visited: November 2022
My experience has been good. I have felt good with the attention.And more so I have several pathologies despite being young.I have many ideas to improve aspects of the center since a lot of Spanish speakers go there
GP surgery review: havergal-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
Lovely staff - excellent service. I called this morning and was able to get an appointment the same day. Spoke to my GP while I was driving to work and picked up my prescription from the Pharmacy near work.
GP surgery review: havergal-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: September 2022
Excellent practice, always able to get an appointment. Especially now on a weekend, it’s great as I work.
GP surgery review: js-medical-practice
Title: Strange phone appointment experience
Rating: 3 out of 5
Visited: November 2023
I thought that usually when you call to have a ‘Same day appointment’ basis question about your identification will be ask like DOB or names, even if it is for a following up appointment with a practitioner…but nope! Nothing…seems that the lady was already annoyed even that she probably just start working after only 20mn when the phone line opens.
Especially it seems that my concerns were annoying her that after finally having some sort of agreement…she just hanged up the phone without me even confirming about our discussion.

Need probably more patients service skills to be able to help in a better way. That was a first & pretty awkward phone conversation with someone who is supposed to be helpful. Bit disappointed here!
GP surgery review: js-medical-practice
Title: Great Receptionist
Rating: 4 out of 5
Visited: November 2023
I had an issue with my repeat prescription. It was sorted out wonderfully by a thoughtful determined Receptionist. He went beyond his duties and even called me the next day to see if it had been resolved to my satisfaction. He is a new addition to the Team who was extremely kind and competent. I hope he remains at the Surgery. It makes it worthwhile going in, if I encounter any further problems.
GP surgery review: js-medical-practice
Title: Very awful
Rating: 1 out of 5
Visited: September 2023
I made a online registration for a new patient  for me and my family, i made it on 12.09.23 since today 17.10.23 i haven't heard back from them. I have call them few times to double check but they were explaining it is takin time even though they couldn't find my name in the applicants. They even ask me am i sure that i applied on the right clinic, and yes I'm sure. Please don't reply to this comment with generic email telling me how much you are sorry etc, doesn't worth it.
GP surgery review: js-medical-practice
Title: Warm, friendly and helpful lead receptionist
Rating: 4 out of 5
Visited: July 2023
I have been with the practice for over 29 years and wanted to thank the current lead receptionist for her warm and friendly way of dealing with patients. Interactions with members of staff can vary a great deal, with some
Of them coming across as cold and detached and so making the whole experience of booking an appointment a rather unpleasant one. Also, there needs to be an understanding that not every patient feels confident and comfortable discussing certain topics with a receptionist of the opposite sex, and also a lot younger. This should not be perceived as patients being a difficult.
GP surgery review: js-medical-practice
Title: Considerate and helpful
Rating: 5 out of 5
Visited: May 2023
Even though I had some confusion with the stime the lady on the reception went out of the way to get me the appointment whereas earlier I have seen people saying come tomorrow or we will let you know incase there is any slot. cherry on top doctor was really kind and ready to see me . I'm highly satisfied half your pain goes away once some treats you with kindness .
GP surgery review: js-medical-practice
Title: Friendly professional staff, quick response
Rating: 5 out of 5
Visited: May 2023
Have been with them for more than 8 years. Always helpful quickly response. With the new digital platform, I can send pic over and explains the case. saving the time to pop in for face to face appointments/ bring kids off the school. They responded so fast than I expected. Always provide great standard services and treatment. Thank you so much for all your hard work.
GP surgery review: js-medical-practice
Title: Amazing team and service
Rating: 5 out of 5
Visited: May 2023
I’ve unfortunately required services from the surgery a few times in the last two weeks and everyone has been amazing. From the person at reception to both doctors I spoke to, everyone has taken the time to listen to my request and needs, and made sure to offer the best solution for me.
GP surgery review: js-medical-practice
Title: Awesome Receptionist
Rating: 5 out of 5
Visited: April 2023
I had a wonderful experience mid morning at the GP surgery. This was due to a lovely Receptionist. She was friendly, approachable, efficient and kind. She was thorough in relaying what was happening to each patient in the waiting area, even apologising for the delay. She was like a breath of fresh air and it was obvious she was a peoples' person. One lady stated that in all the 12 years she had been registered at the Surgery, this was the first time she felt "valued as a patient."
We all agreed unanimously that she was an excellent representation of what we desired in a Receptionist. I truly hope she is not a one-off and has other colleagues with similar dispositions. She displayed the perfect, textbook version of great customer services. Kudos to the Surgery Managers, if this is the result of an in depth training course. Bravo
GP surgery review: js-medical-practice
Title: Going beyond and above duty
Rating: 5 out of 5
Visited: March 2023
I had a wonderful experience this evening.  I was contacted by a GP from this practice. She wanted to discuss the response letter from the hospital referral made on my behalf, a few weeks ago. She had promised to get back to me, but I didn't expect her to...... 
The Practice is quite busy, with thousands of patients. I didn't think she would have remembered  me. I felt overwhelmed and shocked to receive  her call. She kept her promise. I really appreciated the effort and care she took to reassure me. I felt happy and valued as a patient and realised that this is the best GP surgery for me. It was this little act of kindness that sealed the deal. Thank you Doctor for making my evening.
GP surgery review: js-medical-practice
Title: Quietly optimistic
Rating: 3 out of 5
Visited: December 2022
I contact the surgery and the member of staff I spoke to was extremely helpful, which was most refreshing.  When you are ill and must contact your surgery, it helps when the person you speak to listens to you and takes on board your situation and offers to follow matters up for you.  When you are ill you need and really appreciate this level of assistance.
GP surgery review: st-ann's-road-surgery
Title: Terrible Admin, great doctors
Rating: 2 out of 5
Visited: November 2023
I have been with St Anns Road Surgery since 2010. And until this year have had no issues with them. But in the last year they have shown total disrespect to patients. The app they use is answered by Admin staff with no medical experience, who then refuse to respond to emails. I sent an email fao doctor but received a response from system telling me only prescription emails are accepted, not on the Web site. This practice has good doctorss,  but terrible admin. If the admin passed on messages to doctors it would be a help, but they don't. I am a copd Emphysema and hypertrophic cardiomyapathy heart patient, and need to be in contact with doctor. Admin appear to block questions for doctors most times. I am seriously considering changing surgeries. If I can find a good one in north London.
GP surgery review: st-ann's-road-surgery
Title: Confused Attendants
Rating: 1 out of 5
Visited: October 2023
terrible attendance.  I went there to make an appointment with a man at reception and when I went on the scheduled date, to my surprise, there was no appointment.  I had to stop working to go to the GP and not be attended to.  Confused attendants
GP surgery review: st-ann's-road-surgery
Title: Appointment
Rating: 5 out of 5
Visited: September 2023
I rang the surgery and got though and booked an appointment and saw the doctor the same day. St Ann's Surgery has always been a very good surgery.
GP surgery review: st-ann's-road-surgery
Title: Top surgery
Rating: 5 out of 5
Visited: August 2023
Want to St.Annes Surgery recently about a throat infection. The receptionist was very professional and I went to see the doctor and was prescribed some medicine which I took. My throat cleared up straight away and I would definitely recommend this surgery.
GP surgery review: st-ann's-road-surgery
Title: Much Better
Rating: 5 out of 5
Visited: August 2023
I have not been to the surgery for a while. I got an appointment recently. The staff were great. The doctor was great aswell.
GP surgery review: st-ann's-road-surgery
Title: Disgraceful service
Rating: 1 out of 5
Visited: August 2023
The difficulty in getting an appointment, or your phone call answered is appalling. The call back system doesn't work, as this week I was not called back on 2 ocassions. On one ocassion I was called back the following day. The option to get test results ask you to send an email, which I did but no one responded. I have called the surgery, was number 5 in the queue, and waited 90 minutes before the call was answered. I have emailed a complaint and have been ignored. The state of GP services really needs an overhaul, as like the patients I am sure the staff are frustrated and fed up to. I have no idea why I am paying national insurance as I rather spend it on private medical appointments. The only reason why I am still registered with the surgery is that every surgery is the same.
GP surgery review: st-ann's-road-surgery
Title: Top Surgery
Rating: 5 out of 5
Visited: June 2023
Have not been to the surgery for a while. Got a appointment this week and saw the doctor. He was very helpful and caring.
GP surgery review: st-ann's-road-surgery
Title: Avoid, terrible
Rating: 1 out of 5
Visited: June 2023
A surgery not fit for purpose. They expect you to call from 8am to get an appointment - you get in a 60-80 minute queue only to be told they 'don't book for the future' and you have to call back at 11:30am, only for it to happen again and now you’re in the queue again for another hour. It is a disgrace that a surgery as large as this is offering substandard care to patients, disregarding that many people are in work and cannot be sitting on hold for long periods and even if they did the answer is “there’s nothing we can do there’s so many patients we are working on, call back tomorrow and maybe you’ll get an appointment” I don’t understand is it first come gets the appointment or the health situation. There is no actual care at the GP service. I was arguing about the DrIQ app and the receptionist told me it’s only open at 8am so I should have submitted it there when you’re app is never available.  Absurd and negligent.
Avoid if you want actual care from an actual GP
GP surgery review: st-ann's-road-surgery
Title: Good surgery
Rating: 5 out of 5
Visited: June 2023
Have been coming to this surgery for quite a while. Last time was about two weeks ago. The Doctor was very understanding. He put my mind at ease by explaining everything to me clearly.
GP surgery review: st-ann's-road-surgery
Title: Repeat prescription fiasco
Rating: 2 out of 5
Visited: March 2023
Two days ago I ordered a repeat prescription for Ibuprofen and Enalapril Maleate. Today I went to collect the order from my local pharmacy and was told that a number of patients had not received a repeat prescri[option and I was one of them. The pharmacy was not informed as to why repeat prescriptions were not being honoured and patients had no idea what was going on. Very kindly, the pharmacy provided me with some medication to help me while the medical centre got its act together. My medication is for high blood pressure, type two diabetes and kidney problems so it is imperative that I receive my medication. I have now been told that one GP at the practice has gone; but how can this be allowed to affect the service of repeat prescriptions? There are other GPs and qualified staff who can deal with repeat prescriptions and are part of the team.
GP surgery review: arcadian-gardens-surgery
Title: New Chat Doc is straightforward and easy
Rating: 5 out of 5
Visited: January 2024
It was a straight forward process with some questions that needed answering and I had a response very quickly which was fantastic. Thanks
GP surgery review: arcadian-gardens-surgery
Title: New Chat Doc Service - Positive
Rating: 3 out of 5
Visited: December 2023
With regard to the new chat doc service, my feedback is positive. After answering a few simple questions, I was put in touch with the reception. In little time, I was able to get the information I needed and to schedule an appointment. However, the appointment waiting list is worryingly long.
GP surgery review: arcadian-gardens-surgery
Title: New Chat Doc Service - effective
Rating: 4 out of 5
Visited: December 2023
I found the new chat doc service to work very well and be very effective in achieving what I was seeking.
GP surgery review: arcadian-gardens-surgery
Title: New Chat Doc is Efficient
Rating: 4 out of 5
Visited: December 2023
Chat Doc is more efficient than having to wait in the queue on the phone. However, I wish the options were a bit more clear so that when you want to book an appointment there is a clear option in the first menu.
GP surgery review: arcadian-gardens-surgery
Title: The team ever - in my opinion
Rating: 5 out of 5
Visited: November 2023
I've never seen a hard-working team like this - I feel like an individual - I greatly respect this team.
Fear of needles - no more ...
Great follow-up and super efficient during walk-in hours.
Great smiles - eye contact and listening - thank you, team!
Thanks, team Arcadian Gardens.
GP surgery review: arcadian-gardens-surgery
Title: Rushed appointments. Unable to voice concerns.
Rating: 2 out of 5
Visited: October 2023
Was booked an appointment to discuss complex needs since I am patient with complex medical issues. Was asked to leave after exactly 10 minutes, never had the chance to tell all my problems. Was then booked another appointment, a double one however I was again asked to leave after around 10 minutes. Again, I was forced to leave out a few of the other issues I wanted to discuss. The 1st appointment was booked after several weeks and they book me at the end of the day when the my are already tired. Nothing is worse than a dismissive attitude and when they open the door for you even. The two patients before had each spent 20 to 30 minutes. I have no answers for my heart/lung condition which still goes undiagnosed by doctors who patronise or mock me or send me to eat less salt or go to the gym. This has left me extremely disappointed and anxious because I keep getting the feeling that I simply cannot rely on doctors to listen and adequately treat me.
GP surgery review: arcadian-gardens-surgery
Title: Fantastic Personalised Service !
Rating: 5 out of 5
Visited: July 2023
Went for appt with Pedro (Nurse) this morning. Absolutely fantastic, knowledgeable nurse. His consultation involved me making the treatment choice! I was pushed for time (needed a blood test too ) as I had to go to work so the Blood Test was taken there & then by him ( I think he knew I'll never attend for ages , so he caught me ) Also reception lady this morning was amazing ! Friendly and smiley! !
GP surgery review: arcadian-gardens-surgery
Title: Wonderful practice
Rating: 5 out of 5
Visited: January 2023
I have been registered for almost a year in this practice and I always get the best possible advice as well as the treatment needed when me or my girlfriend get sick. I recommend this practice as it is quick and efficient and also provides a walk in  service.