janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: aspen-medical-practice
Title: Practice team great, leadership and management is poor
Rating: 5 out of 5
Visited: December 2022
I have been a patient of Barnwood Road surgery, now Aspen Centre, for more than 40 years, I have always found reception friendly and helpful, doctors and nurses are professional wanting to look after your medical needs, and the premises are satisfactory. Parking at Aspen Centre is infinitely better than it was at Barnwood Practice.

So what upsets patients  - frankly, like this morning, it is the ‘front-door’ administration, which is slow and frustrating for:
1. The phone service 
2. Reception service. 

Let’s be clear though this not a criticism of the reception staff or the phone service staff. Thank you. They’re great, and face the ‘public anger and frustration furnace’ every minute and day they are working in the Aspen Centre.

The efficiency issues and poor response times at the Aspen Centre is the fault of Aspen Centre Leadership. If they act to implement focused improvements on the above two areas, patient feedback would improve significantly.

Today, and many other days in the recent 6 months, I gave up on using the phone service, and arrived at reception in person.  Reception had 16 people waiting, plus myself. All being served by one member of staff. Ludicrous.

The reception staff lady impressed with her politeness, communication, and diligence whilst dealing with a procession of patients with various queries and admin. 

After about 25 minutes a lady with the title ‘operation assistant’ was looking to assist people in the queue. By the time I was served by reception the queue was back up to 17 people. I took a picture of the queue as evidence; there are no identifiable faces to protect people’s privacy. 

My query was with the online repeat prescription service: the lady kindly helped me in 3 minutes, and I was away.  My online account needed to be linked to the practice using the ‘airmid’ application. All sorted in under 5 minutes, and prescription order now in.

Others in the queue had the same issue. A ‘white board’ could have been used by the Practice to explain the remediation process. No one would need to queue. 

Standing there I was observing the back office. Where was leadership and management? No where to be seen. 

The Practice Manager should be tactically aware, and on the ball. There should, administratively, be a surge team for the phones and reception, and of course a proper contingent of Human Resources to deal with demand.

The Practice Manager should be checking at the front desk what the customers issues to address them, and preempt similar, repeat, queries. Efficiency…

Leadership and management to is sadly pathetic. 

No blame on the front reception desk and phone staff. It’s not their fault. Leadership should support them properly with a more resource efficient team.

Abuse of staff should result in suspension, or cancellation, from the practice. I saw a chap today being abrupt with the operations assistant.
GP surgery review: aspen-medical-practice
Title: Absolute disgrace to the NHS
Rating: 1 out of 5
Visited: December 2022
Having been a patient here several years just about every encounter I've had with them has been awful. They are simply incompetent at everything. They can't sort a repeat perscription ever no matter the method you take. The doctors don't think any medical issue that isn't easy treateable is important or worth investing. They don't care how much pain or discomfort you are in their answer to everything is wait 2 years for a referral even if you have symptoms of cancer. They mess you around at every stage saying wait for this consultant to get back to us and then they don't. Infact it doesn't matter what situation if they say they will get back to you then guarantee they absolutely will not. They should be ashamed of themselves as this is the worst practice I've ever encountered. Every one I talk to agrees with me too. Getting an appointment is an absolute nightmare. So many people I talk to have PTSD from that waiting line. You can't even get an appointment or ereferral online anymore it's 2022! They took it away because they don't want us all to be able to access services without having to go through hell and high water first. Can't imagine the consequences of such a decision. Really despicable behavior. Don't register here you will regret it.
GP surgery review: aspen-medical-practice
Title: Worst Reception staff
Rating: 1 out of 5
Visited: December 2022
I rang 12  times on  the morning15 December 2022. to be transferred to the finance directorate each time receptonist answers and puts me on mute. I can here her talking about colleagues or what she ate for dinner last night. Other times she answers then hangs up the phone. very unprofessional - you need to monitor your reception staff.
GP surgery review: aspen-medical-practice
Title: Awful communication
Rating: 1 out of 5
Visited: November 2022
Registered new married name and for online services a month ago. Phoned up and nothing changed! Then told they’re changing their systems in November so won’t make changes how else it’ll all need reloading after anyway! Great communication. Also, I got some anxiety meds prescribed about two years ago, didn’t take them and so didn’t refill the prescription. However no one has called to check on me or tell me stopping medicine suddenly could be dangerous. Awful patient care. Same with my diagnosis of underactive thyroid. Told to make appointment for blood tests every 3 months “you’ll need to make the appointment as no one will chase you for it.” Great, thanks!!
GP surgery review: chipping-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2022
The flu and Covid vacation clinic today was very well organised 
And a very friendly atmosphere.with no waiting and the fire station is an ideal building for this.
GP surgery review: chipping-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2022
The Covid/flu vaccinations at Wotton Fire Station on Saturday were efficiently organised with appointments on time and no queues/no waiting. The friendly atmosphere made me feel relaxed. It was good to have an appointment so soon, so local and with staff I know and trust and who listen. Thank you for working on a Saturday. 
The same ethos runs throughout the surgery in its normal, everyday practice in my experience.
GP surgery review: chipping-surgery
Title: Autumn Covid-19 & Flue Jab
Rating: 5 out of 5
Visited: October 2022
Had our joint Covid-19 & Flue vaccine at the fire station (next to the surgery). As before it was very well organised with cheerful staff in attendance. Brilliant!!
GP surgery review: chipping-surgery
Title: Very well organised Flu and COVID Clinic
Rating: 5 out of 5
Visited: October 2022
Very well organised with minimal waiting times. All staff and volunteers were very helpful and sympathetic.
GP surgery review: chipping-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
I always find the staff helpful and supportive whether in person or on the phone. The medical students are professional and have the support of the doctors to refer to.
GP surgery review: chipping-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2022
Attended for covid and flu jabs. 
Efficient booking service confirmed by text. 
Attended and seen on time. 
Made to feel at home by medical and admin staff.
Jabs carried out without pain or fuss
Excellent service
GP surgery review: chipping-surgery
Title: Good service
Rating: 5 out of 5
Visited: October 2022
Efficient, effective, and friendly. Had flu and COVID jabs at the one time, makes it so much easier when you're working.
GP surgery review: chipping-surgery
Title: Caring, personable practice
Rating: 5 out of 5
Visited: October 2022
Staff treat each patient as an individual whose needs come first. They are expert within their own field, but thoughtful with it.
GP surgery review: chipping-surgery
Title: Extremely Efficient
Rating: 5 out of 5
Visited: October 2022
I visited the Covid& flu vaccination clinic this morning. It was so efficient, no queue, and I was in and out within a few minutes. Painless & hassle free :-).
GP surgery review: chipping-surgery
Title: Excellent GP Practice
Rating: 5 out of 5
Visited: October 2022
Attended surgery this morning for a flu jab. As a nervous patient, the nursing staff put me at ease and made the experience almost "enjoyable". They also offered a pneumonia jab, a blood pressure check and a weight check. All as part of the service and without having to book a separate appointment. I have come away feeling reassured on all counts. Highly recommended! Thanks to you all.
GP surgery review: yorkleigh-surgery(ct)
Title: Always felt looked after
Rating: 5 out of 5
Visited: January 2024
Over the past two months I have had a blood test to check diabetes and cholesterol, and been checked for sun skin damaged. At both visits I was seen in a timely manner, and efficiently dealt with, receiving blood test results in a day, and a prescription for my skin damage straight away. Both practitioners being friendly too.
GP surgery review: the-leckhampton-surgery
Title: Hostile environment
Rating: 1 out of 5
Visited: August 2023
I find the Leckhampton Surgery to be a hostile environment since the pandemic. I find the constant text messages extremely offensive to receive. The surgery seems to view its patients with contempt, as an inconvenience. We receive repeated text messages asking us not to contact them and telling us how stretched they are. Personally, I have stayed away since Covid and many of my friends and family have felt driven to seek a private GP service, feeling so unwelcome at this surgery. Constantly they tell us they are too busy to see patients. Yet on the rare occasions when I have been there recently, e.g. for routine screenings, the place is empty. I have been the only person in the waiting room. This does not add up! They say they are too busy yet there are never any patients there. Please stop sending these text messages. I have no idea whether that lengthy phone message from one of the GPs is still there (because I have stopped phoning) but I have found this insulting. I think this GP surgery needs to remember that it is supposed to be there to provide a service to patients and not the other way around .
GP surgery review: the-leckhampton-surgery
Title: Urgent changes are required!
Rating: 1 out of 5
Visited: July 2023
This feedback is not about knowledge, experience and care of medical practitioners but about admin system. It is impossible task to book an appointment at surgery, especially when it comes to people with spacial needs. It feels as booking a ticket for concert with spending hours on the surgery website, refreshing pages and trying to book an appointment with very slim chance to succeed.  It is a Heath Care Service after all! This way of practice is inadequate and not safe! Everybody is aware there are issues with NHS system and appreciates it, however it should not include ignorance.
GP surgery review: the-leckhampton-surgery
Title: sadly lacking
Rating: 1 out of 5
Visited: July 2023
The GP service leaves you feeling abandoned and helpless.  After a stay in hospital the consultant said to keep in touch with GP and for any sick notes.  The receptionist was great and understanding.  The GP was blunt to the point of being frightening when i was feeling really unwell and Ieft me worried about having to speak to him again.  He sent a link which told me post op consultancy was the responsibility of the hospital not the GP service.  I have no follow up referral to consultant and now the GP doesn't want to help me either.
GP surgery review: the-leckhampton-surgery
Title: Practice in crisis
Rating: 1 out of 5
Visited: July 2023
It's now become impossible to actually see a doctor face to face. Unfortunately I work with dangerous power tools and can't stay up until the early hours to book my appointment as the receptionist adviced.
GP surgery review: the-leckhampton-surgery
Title: Not fit for purpose
Rating: 1 out of 5
Visited: June 2023
I am a reasonably elderly gent and very rarely ill, but when I am, I am used to being able to make an appointment (maybe 2 - 3 weeks hence) to see a doctor face-to-face, who knows my medical history and can who can explain his / her diagnosis and the reasons for proscribing the necessary treatment. 

For some diagnosis, there should also be a pro-active and timely follow-up by the doctor.

All contact with this surgery (whether in person, by phone or online) is very long-winded and ineffectual. The on-line systems (NHS) are extremely poor, the appointment booking "system" extremely convoluted and getting prescribed treatment is shambolic.

I feel very strongly that timely, effective, and focused patient care should be the top priority for the NHS , and this practice does not provide it.
GP surgery review: the-leckhampton-surgery
Title: A practice that should be in special measures?
Rating: 1 out of 5
Visited: June 2023
Seems impossible to get an appointment ... online it is for Blood tests only.  Have been told appointments for GP become available from midnight!  Telephoning involves waiting in a queue for up to half an hour or more and a face-to-face appointment with a GP seems almost impossible to arrange.  Reported failure to update record of Covid booster injections ... have heard no more; Before Covid this seemed a good, if busy practice - what has happened?
GP surgery review: the-leckhampton-surgery
Title: Good Experience
Rating: 5 out of 5
Visited: June 2023
On time telephone appointment, followed by an immediate face to face consultation with a very friendly GP who gave good advice.
GP surgery review: the-leckhampton-surgery
Title: Empathetic Staff
Rating: 5 out of 5
Visited: June 2023
Spoke to doctor and had a blood test the same day, all the staff including receptionists were extremely professional, kind and attentive. I’m very impressed and grateful.
GP surgery review: the-leckhampton-surgery
Title: Thankyou
Rating: 4 out of 5
Visited: January 2023
Thankyou 
Dr, you saw me yesterday and was like a mirror reflecting back to me some health changes that I needed to make. I hope by reducing my drinking I will also loose some weight which will in turn help my hoslic health. Neil hubbard
GP surgery review: the-leckhampton-surgery
Title: Great advice
Rating: 5 out of 5
Visited: September 2022
I recently had a telephone review with a doctor about my son, and could not have asked for a better service. After phoning the practice to request a consultation, I had a call back within a couple of hours. The GP was incredibly knowledgeable and really helped me make an informed decision about my son’s healthcare. Thank you.
GP surgery review: hadwen-health
Title: Considerate team member
Rating: 4 out of 5
Visited: August 2022
I have just spoken with one of your colleagues and although I was unable to make an appointment (none available) they did ask if I was ok and if I had enough medication. This was very much appreciated, thank you.
GP surgery review: hadwen-health
Title: Great service
Rating: 4 out of 5
Visited: August 2022
Having spoken with the same colleague as last week I can only reiterate how thoughtful it was to be asked again if I was ok. In fact my interactions with all colleagues have always been excellent. Thank you.
GP surgery review: hadwen-health
Title: A professional, caring and delightful practice
Rating: 5 out of 5
Visited: June 2022
My wife and I are delighted with the service we have received from Glevum Pharmacy. Throughout the pandemic the staff in this Pharmacy have never been less than courteous, helpful, efficient, thoughtful and caring. We have marveled at the way in which the staff have responded to their greatly-increased workload with smiles and without complaint.  We have no hesitation in recommending the services of this Pharmacy to all. Thank you from two most grateful customers.
GP surgery review: hadwen-health
Title: Quick, easy, completely pain free cervical smear
Rating: 5 out of 5
Visited: May 2022
I had my cervical smear today by one of the lovely nurses. We all hate smear tests but my mom died of ovarian cancer and had cervical cancer twice so I am a big believer in the benefit of a smear. The lady who performed the smear was extremely professional and friendly. She made me feel relaxed and not at all embarrassed or apprehensive. It was the best smear I have ever had I felt nothing, not even discomfort and she was fast and efficient which was amazing. I was literally out in minutes and I really can't thank her enough for being so good! Ladies, we really must ensure everyone we know has their smear tests and so many ladies avoid them. Please please please get yours done :-) A few minutes may save your life.
GP surgery review: hadwen-health
Title: I really felt cared for.
Rating: 5 out of 5
Visited: March 2022
After a phone call to the surgery I received a very quick callback from a doctor, who then saw me within an hour.
He was thorough and caring, and I could not have expected better attention.
I later received two follow up phone calls from the doctor to see how I was, and give me further guidance. Outstanding attention.
GP surgery review: hadwen-health
Title: Smear experience
Rating: 5 out of 5
Visited: March 2022
I came in for my smear today (29.03.22) and was taken back by how lovely the nurse was. She knew I was nervous and really made me feel at ease, talking me through everything and not making the appointment feel rushed. I didn't quite catch her name (although I'm sure I'm not the only one who has put in a good word!). Thank you again!
GP surgery review: hadwen-health
Title: Outstanding Service
Rating: 5 out of 5
Visited: March 2022
Response from the surgery was immediate.
Doctor responded extremely quickly and then saw me within an hour.
Attention given was outstanding.
GP surgery review: rosebank-health
Title: Disappointment
Rating: 2 out of 5
Visited: November 2022
I did an econsult to request an appointment with the nurse for  a Pneumoccocal vaccination. I was told to ring the surgery. Rang the surgery and a message states if not urgent ring back next week.
Very disappointed with the service. I am concerned if I ring back next week will get the same message. Surely I can book an appointment even if it is weeks away? Not only can I not get an appointment , I cannot even speak to a receptionist now to ask for one.......
GP surgery review: rosebank-health
Title: Great Practice
Rating: 5 out of 5
Visited: September 2022
Called in with symptoms, triage straight away gave me instructions of what to do and treatment was prescribed on the same day. I also had communication to check in after.
I did not need to see a Doctor all the staff were really lovely and empathetic.
GP surgery review: rosebank-health
Title: An unappreciated but wonderful practice
Rating: 4 out of 5
Visited: August 2022
Ever since I have been a patient at Rosebank (since 2019) I've been really impressed with the e-consult system and the nurses/doctors who ring back about myself or my children are always so helpful. This extends to the reception staff too. 

I wanted to say thank you because it feels like all practice staff are so unappreciated by the community for the work they do. 


We have had a great experience with all staff and just want to say thank you for all you do.
GP surgery review: rosebank-health
Title: Great positive vibe
Rating: 5 out of 5
Visited: May 2022
Thank you to the team for a great experience yesterday when I attended with my daughter for her first covid vaccination. She was nervous and dislikes loud noises/crowds. It was busy but I mentioned to a staff member my concerns. We were taken straight to a room, discussed all the necessary pre-injection questions then the jab happened! Quick, slick and no time for my daughter to react. The presentation of a basket of sweets helped to alleviate any impending tears and we left after our 15mins of waiting post injection (a quiet area was found for us) with smiles all round.
Great team, great atmosphere!
Thanks all 🌈
GP surgery review: rosebank-health
Title: Thankful
Rating: 5 out of 5
Visited: April 2022
I Cannot praise staff at this amalgamated surgery enough. Five star care and support every time . The front reception staff are most efficient caring and attentive . I live in the Midlands so I am always using their e-consult , text and phone service relating to my mothers care and needs  in Gloucester .The staff and doctors are always  prompt and attentive, each time I need to use  their services for my mothers needs as she’s the patient .I’m always feeling heard valued and very reassured for the care of my mother Again staff  are  competent and amazing at what they do .I feel so grateful thankful and blessed to have this resource, especially during these stressful times.Thank you so much, for your invaluable support and care for my mother, and the long distance. communication with me   .To all associated with both  surgeries from a very grateful and thankful  patient and daughter .
Mrs V. Aswat Humphries. West Midlands.
GP surgery review: rosebank-health
Title: Poor Customer Interface
Rating: 3 out of 5
Visited: January 2022
When I called I got an automated response with a list of reasons why they didn't want to talk to me; "We are busy due to COVID", "Go to our WEB Site" and "Give us your number and we will call you".  Then I was on hold for 37 minutes.  If you get through and you want a doctor to call you, you are told you can't arrange it over the phone you have to go to their awful WEB site and complete an "econsult" which is a pain with page after page of questions.  Which by the way is only available between 9am and 4pm!!! It's on some server it could run 24/7, useless!
Seems like this system is setup to make their lives easier at the inconvenience of their patients.
The doctors and staff are great but this interface is terrible. 
I hope they take this review seriously and make some improvements for the sake of their patients.
GP surgery review: weston-house-practice
Title: Helpful staff
Rating: 5 out of 5
Visited: June 2023
The person I spoke to today on the appointments line was so helpful and definitely went the extra mile to help me. Thank you. I would also like to say how lovely the GPs are at this practice. I’ve always felt I have had the right treatment or advice over the past 20 years. Thank you.
GP surgery review: weston-house-practice
Title: The Most Lovely & Helpful People
Rating: 5 out of 5
Visited: June 2023
The reception team are so helpful, understanding and kind. They go the extra mile and really do make you feel listened to and cared about. Every doctor I have seen has been brilliant. Good at listening, compassionate and work hard to get you well. I cannot recommend this wonderful team highly enough. This survey is the NHS at its absolute best.
GP surgery review: weston-house-practice
Title: Amazing staff
Rating: 5 out of 5
Visited: May 2023
I phoned the surgery this morning and spoken to the most amazing receptionist. Nothing was too much. I managed to get done everything I needed and more which has been a huge help. I can’t thank her enough. She went through absolutely everything and was fantastic at explaining certain steps. 
Also I would like to add that I am very pleased to hear my GP returned as she too is also amazing.
GP surgery review: weston-house-practice
Title: Caring receptionist
Rating: 4 out of 5
Visited: May 2023
I called to book a telephone appointment on Tuesday evening unfortunately there were none available. I felt I was at crisis point and was panicking but the extremely caring and understanding receptionist helped calm me and explained how I could get an appointment the next day. Luckily for me I got the same receptionist first thing the next morning and she has arranged for me to talk to the GP, have a NHS Health Check and discuss an on going condition in a future appointment. I am really greatful for the care shown.