janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-practice-at-188
Title: They don't want to give face to face appointments
Rating: 1 out of 5
Visited: February 2023
My husband and I went to reception yesterday 6th of February at 19:00h asking a face to face appointment because I've had a throat infection since 6 months ago and got two phone appointments yet and have been getting worse last time. It was the answer of the woman who was at the desk, there aren't any appointments for today, nor tomorrow, nor after tomorrow also she told me to call tomorrow from 8:00h for having an appointment. It doesn't make sense because she told me there won't be any appointment next days. I couldn't understand how there weren't any appointment for today when only a patient was waiting the doctor there. I believe if I'd asked a private appointment paying I wouldn't have had any problem for getting it today or tomorrow. Finally, my husband called today 7th of February at 8:00h, he was waiting one hour to be attended. Somebody told him as the same as yesterday, there aren't face to face appointments. It's the only option to go to the hospital, it means to wait 5 hours there or more. I'll change to another Practice as soon as possible.
GP surgery review: the-practice-at-188
Title: Worst GP practice
Rating: 1 out of 5
Visited: February 2023
Everytime I call,  I wait 45 - 60 minutes in line to be told there are no appointments, today or for a routine appointment on a future date. Call back next day and same old story next day. Worst GP ever they should be closed down. Complete waste of NHS resources. What is the point of paying someone to answer the phone when they cannot offer appointments. The practice should be Closed down.
GP surgery review: the-practice-at-188
Title: Terrible practice, rude staff, never have appointments.
Rating: 1 out of 5
Visited: January 2023
This is genuinely the worst practice I’ve ever encountered. I’ve been with this practice for about 6 months since moving to the area. From day 1 it’s been consistently terrible for a number of reasons. 
1. They never have face to face appointments available. They constantly tell you to call the out of hours number. You call it and speak to a doctor who only refers you back to the GP because they can only do so much over the phone. This happens routinely and when I raise it they say that’s just how it is. I explained I’ve been trying for 6 months to see a doctor for the same issue and I’m just going around in circles and making no progress. I’m just fortunate that it’s not a life threatening condition because for many they simply wouldn’t be seen in time and could end up in a much worse position due to unnecessary delay. 
2. The staff are so rude and hostile. Even after waiting patiently for 45 mins or so to get through, they speak to you like you’re inconveniencing them by calling for an appointment and dismiss you by saying to call out of hours (and that’s even when I call at 8am sharp for an appointment). They hang up on you without saying bye. It’s honestly so bizarre how the staff behave.. if they hate what they do then don’t do it but taking it out on patients is so unnecessary and unprofessional. 
3. I’ve only managed to get a face to face appointment twice in 6 months (and I would call at 8am several times a week to try to get an appointment). I eventually got an appointment with a nurse because they refuse to let me see a doctor. The nurse was so rude, she was arguing with me and gaslighting me about my symptoms. After I left, my symptoms didn’t go obviously so I called again and eventually got another appointment with the same nurse unfortunately, and again it was so unpleasant I left and burst into tears. I also ended up going to the walk in emergency centre at the hospital because they wouldn’t help at all, but feel I shouldn’t have to resort to that because it’s a GP I needed not the hospital. 
4. They have messed up my medication in the past. I was prescribed the wrong amount of antibiotics and every time I called or went in to rectify it, they just send you in circles saying to call when I go in, then when I call they say to come in because they can’t deal with it on the phone. I ended up not being able to have the correct course amount so the treatment was unsuccessful. 
5. Finally, I feel that my mental health has really suffered since interacting with this practice. The combination of negative things above has made me increasingly anxious and depressed because I am going around in circles, can’t get help, I’m trying hard to be patient with them and am only met with hostility. This practice refused to even send me for a scan and only did so once an external doctor from the hospital sent them a letter directly telling them to do so. Despite this, it’s been over a month and I still haven’t been given an appointment for a scan.
GP surgery review: the-practice-at-188
Title: Great Experience
Rating: 5 out of 5
Visited: January 2023
I called to make an appointment this afternoon and the phone was answered very quickly by a delightful, kind receptionist, who was exceptionally good, offering me either a telephone or face to face appointment. I opted for the former and was contacted within two hours, by a nurse. She was friendly, caring, professional and very helpful. I’m so fortunate to belong to such a wonderful practice.
GP surgery review: highbury-grange-medical-practice
Title: Impossible to book appointment to see a GP
Rating: 1 out of 5
Visited: December 2023
I have tried on numerous occasions to get an appointment with a GP at this practice but it is impossible. You can’t book on line; I am refused an appointment in person (several visits in last 2 weeks) and when you telephone  I am put in holding queue and when I reach the receptionist I am informed there are no appointments left. This has been going on for the last 10 + years with no improvement. This is an appalling service for a GP practice in 2023.
GP surgery review: highbury-grange-medical-practice
Title: Appalling
Rating: 1 out of 5
Visited: October 2023
Appalling ! crossing the limits ! impossible to get through ! I am told to call at 9 am: "you are number 15 in the call queue" then I am told to call at 3 : you are number 15 in the call queue so I get through at 3.46 pm and the receptionist tells me off because its 3.46 !!!!
unbelievable, this is really wasting my time and pushing all my red buttons with their stupid music on the waiting line for years
and then the receptionist hangs up the telephone on me ! twice !
Ive been calling six times since yesterday !!!!
GP surgery review: highbury-grange-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2023
An excellent practice, with excellent GPs, nurses and support staff. The reception staff are helpful and respectful at all times. The service provided by the GPs is exceptional.
GP surgery review: highbury-grange-medical-practice
Title: Appalling appointment system
Rating: 1 out of 5
Visited: April 2023
Knowing that the 8am rush is next to impossible, I called this afternoon and have spent the last 35 minutes going from number 13 in the queue to number 3. The practice does not offer online appointments as far as I can tell (nothing available through Patient Access). It is absolutely jaw-dropping that the Highbury Grange practice has been totally unable to update its appointment or reception system when other local surgeries which we've used for other family members have excellent and responsive patient-facing systems. Would strongly recommend not registering with this practice.
GP surgery review: highbury-grange-medical-practice
Title: Professional and caring
Rating: 5 out of 5
Visited: January 2023
Urgently needed a prescription-/very grateful to the receptionist who went out of his way to help. Professional and caring doctors. Recommended.
GP surgery review: highbury-grange-medical-practice
Title: Great surgery
Rating: 5 out of 5
Visited: December 2022
Thank you for the emergency appointment and to the doctor who referred me urgently and staff who chased up appointment
I’m so so grateful for all the support. I will be having an emergency operation this month
Thank you for looking after me
GP surgery review: highbury-grange-medical-practice
Title: Rubbish.
Rating: 1 out of 5
Visited: October 2022
I don’t understand why they can’t answer calls? They put me in the call queue and then as soon as i’m first in the queue they hang up. Has happened multiple times. Also didn’t phone me back about my blood test and I can’t even sort this because you refuse to answer calls.
GP surgery review: highbury-grange-medical-practice
Title: No advance appointments
Rating: 2 out of 5
Visited: April 2022
I don't understand why the online booking system exists if the practice doesn't allow you to use it for advance appointments?
Only phone request appointments are available for the same day, which are all gone soon after 9am. This is only an emergency service, not a general practice anymore.
GP surgery review: islington-central-medical-centre
Title: Great service
Rating: 4 out of 5
Visited: December 2023
it was nice to see my concerns listened to as my previous GP i left because they kept ignoring my symptoms.
changed to this Practise and immediately got my issue resolved.
I am happy with the care that I have received.
thank you to the amazing receptionists they handle themselves with professional even when patient are being aggressive they manage to diffuse the situation.
GP surgery review: islington-central-medical-centre
Title: a great experience
Rating: 5 out of 5
Visited: October 2023
I called the surgery in the morning and was given a callback by the on call GP later the same day.  He answered my questions and gave me a F2F appointment the next working day.  After seeing him I came away with clear information about my concerns and a timely referral to a dermatologist.   A good experience and patient friendly manner.   Thank you.
GP surgery review: islington-central-medical-centre
Title: terrible service
Rating: 1 out of 5
Visited: October 2023
I have been trying to get my son vaccinations for going to India since September. He is 16. At first I rang and they said they had to speak to him so I had to wait until he was free. Then when he phoned they said they couldn't book him an appointment as we would speak to a nurse first. The only date they had was about 3 weeks in advance. Today between 10 and 11am. The nurse hasn't called. It is half term, I work in schools so that is why I could take the call as I am on half term holiday. Now I have waited nearly one hour to speak to reception. The queue started at 15 people - its now only at number 10 after one hour- that means on average I have another two hours to wait. What am I meant to do? Its going to be too late to get the vaccinations soon There is no-one to contact. What an awful service.
GP surgery review: islington-central-medical-centre
Title: Not as great as it used to be
Rating: 3 out of 5
Visited: August 2023
Telephoned the surgery after recieving a text to call them. I was number 2 in line and still it took 46 minutes to get through to someone.

The prior week I went into the surgery to book a same day appointment not aware that they no longer offer bookings onsite. The receptionist kindly booked an appointment for 11:10am as I was there already she said. I asked if I could wait and remained on site and was told yes. At 11:22am I approached the same reception to query the appointment as the time had passed and I wasn't called. She looked on the system and said she didn't understand what happened but would check. Other people were in line so she asked me to have a seat. She then attended to two people and although I made a point to sit in her line of vision, she seemed to have forgotten me eventhough she also passed by me twice. Another 30 minutes, I rejoined the reception line and was approached by another member of staff who had noticed I had been in the surgery for over 2 hours. This person seemed concerned and proceeded to help by asking another receptionist to check. Apparently, I was noted as not attended even though I never left the surgery, this was due to that I was never checked in by the first receptionist and same one who said she didn't know what happened and would check. This more helpful member of staff apologised and proceeded to check with the doctor to let him know and ask if I could be seen. The doctor saw me and I'm grateful. I was however upset that the first receptionist could not own her error and be honest and take the same actions as the member of staff who helped instead of being dishonest and then ignoring me. 

I've been with this surgery for nearly 20 years now but in recent times its become more challenging and confusing to deal with. Despite this it still has some familiar faces and GPs who offer great service.
GP surgery review: islington-central-medical-centre
Title: Blood Tests
Rating: 5 out of 5
Visited: June 2023
I had my bloods taken today - 27th June 2023 at 13:45 and the service received by the two members of staff there was amazing. I have a fear of needles and they were both so kind and gentle and spoke with reassurance. They were both lovely. Thank you.
GP surgery review: islington-central-medical-centre
Title: Staff speaking and acting rudely and beyond their knowledge
Rating: 2 out of 5
Visited: March 2023
I have tried to make an appointment by calling early at 8:00, after waiting for a long long time in a queue, to be told there isn't any available.
I have been waiting for a referral that a GP made 2 years ago. Waited for a long time (went to emergency department while waiting. They adviced to have an earlier referral). So called the Islington Central Medical, only to be told by another GP that I was not even referred because apparently the previous GP had sent a sms on my phone 2 years ago to complete a form that I did not even receive. Told all this to a receptionist, who said that I shouldn't have gone to emergency department, because people only go there when they break bones etc. When I told her that I need to be referred again, she said this time I have to wait 6 years for it, laughing in a sarcastic way. 
I was not able to reply from feeling awful.
GP surgery review: islington-central-medical-centre
Title: Used to be good
Rating: 2 out of 5
Visited: March 2023
The excuse of covid has changed the way doctors treat people, if asking “too much” even if it’s symptoms to do with the cause of the issue (all of 5 mins) you get cut off and any problem you have is hardly ever solved anymore. Cut off when on the phone and can never see them in person anymore, they don’t seem to care!
GP surgery review: islington-central-medical-centre
Title: NHS reception
Rating: 1 out of 5
Visited: March 2023
So awful service. I submitted my GP registration but they lost my GP registration papers after two weeks. I didn’t get any responses from GP after submitting application two weeks. I submitted again today, hopefully they don’t lost it again.
GP surgery review: islington-central-medical-centre
Title: unable to make an apt
Rating: 1 out of 5
Visited: October 2022
unable to make an apt. to see a Dr either on line or by phone, unable to make an apt for an e consult. Rude, unhelpful  reception staff, whose apologies about the poor service provision in so insincere that shes better off not making an apology. I guess Covid is the excuse for the change, in what used to be a very good service here to one where I cannot see a Dr. I have tried on and off for the past few weeks to get an apt to no avail. Even on line bookings are for an apt can only be made between 6.30 a. to 10.30 a.m. Why is this ? Why cant a receptionist just give me a non urgent apt when I call ? I dread to think how the elderly are treated when trying to make an apt .
If you are thinking of signing up at this GP think again
GP surgery review: islington-central-medical-centre
Title: Shockingly bad
Rating: 1 out of 5
Visited: October 2022
Islington Central Medical Center are terrible at patient service and admin. First, it is next to impossible to reach them. We just spent half an hour on the phone waiting on hold only to be hung up on when we reached the front of the queue. This happens routinely. Their online e-consult system is down often, as it is now and has been for days. When it does work and you do get a response to an e-consult submission, it often arrives after the 2-day window they promise. Second, they consistently fail to do the things they say they will do, like send prescriptions to pharmacies, send referrals or information on to specialists, book appointments, etc. Every time they fail to do something, you have to spend another hour on the phone waiting to reach them. Third, they provide no consistency in who provides you with care. Even for a single issue, you might see a different GP every time you reach out. Lastly, all of these issues have been clear for a long time, and they are getting worse not better.
GP surgery review: mildmay-medical-practice
Title: Inefficient appointments system
Rating: 2 out of 5
Visited: September 2023
I don’t think the appointments system works as well as some reviews suggest. My recent experience was that having waited two weeks for a personal appointment (unreasonable time?) it was cancelled on the day in favour of a telephone consultation that failed to materialise. I am now faced with the prospect of waiting two more weeks for a consultation. This is a totally unreasonable and unsatisfactory service which is caused by inefficiency.
GP surgery review: mildmay-medical-practice
Title: Meds Review
Rating: 5 out of 5
Visited: September 2023
After having a meds review I had questions to ask the Dr and the Pharmacist, they took the time to talk through my concerns. I have found this surgery to be really supportive. The Receptionists are helpful and will refer to others if necessary. The e consult service is quick and I have gone back and if need be booked appointments. I really cannot fault the service I have received. Its excellent!!!
GP surgery review: mildmay-medical-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: July 2023
Great service, if you feel you need to see a gp after a telephone triage the gp will give you an appointment same day.
I have been with this practice many years and can’t fault the practice.
GP surgery review: mildmay-medical-practice
Title: Absolutely wonderful kind practice
Rating: 5 out of 5
Visited: March 2023
From the brilliant adminstration and appointment team to the pharmacist, nurses and doctors, this practice is wonderful. You feel heard, cared for and supported. Thank you all.
GP surgery review: mildmay-medical-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: January 2023
The practice is very quick to respond and resolve medical concerns. E consult an excellent way to obtain a response without wasting time my time and adding pressure to the GP. I have found the Drs very helpful and will refer you on for further investigation. Reception staff are pleasant and helpful. 10 out of 10 overall!!!!! Really don't understand why people complain.
GP surgery review: mildmay-medical-practice
Title: Cannot fault this practice
Rating: 5 out of 5
Visited: March 2022
The Doctors respond in a timely manner they will talk through at length the symptoms you are experiencing. They are quick to prescribe or refer if need be. They were very supportive when I had covid and sent me for xrays and gave advice on wellbeing. The other staff like the nurses are super supportive and will gain the Doctors advice if required. I cannot fault the service, I like the online requests and obtaining a text or phone call which is an excellent efficient service than walking in and waiting to be seen. The Reception staff have always been helpful and assist where they can.
GP surgery review: roman-way-medical-centre
Title: Great GP
Rating: 5 out of 5
Visited: May 2023
They are very good, I've never had an issue. They are attentive and caring if you end up needing their help and support. They will go above and beyond to keep patients satisfied.
GP surgery review: roman-way-medical-centre
Title: Unprofessional
Rating: 1 out of 5
Visited: February 2022
You cannot get a Dr there, instead you are passed around from Dr to Dr as all the Drs are there Part time and dealing with your medical care is atrocious! The Drs all say different things you are left to feel like you are a burden. Not happy with the level of care or service there, actively looking for a new surgery!
GP surgery review: sobell-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: October 2023
Very friendly and helpful staff. Doctor are very understanding and knowlegeable. The booking is so easy and simple over the phone.
GP surgery review: sobell-medical-centre
Title: They serve the whole community
Rating: 5 out of 5
Visited: September 2023
Been with this practice a very long time my children have grown up using this practice they have always gone above and beyond when I have requested an appointment they have done the very best to squeeze me in I am extremely grateful for Sobel medical Centre.
GP surgery review: sobell-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Both doctors and reception were caring and attentive. No matter how trivial a reason you go in for they have always listened and taken pleasing action.
GP surgery review: sobell-medical-centre
Title: Efficient, kind practice
Rating: 5 out of 5
Visited: May 2023
I was able to book an appointment quickly and the GP who saw was able to easily assess my problem and refer me to the correct unit. I did not have to wait long in the waiting room and the experience was great.
GP surgery review: sobell-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
This is my GP for over 3 years and the doctor has always being helpful and you can see he really care for patients. My last appointment he really helped me with my toothache.
GP surgery review: sobell-medical-centre
Title: Incompetent
Rating: 2 out of 5
Visited: March 2023
Been constipated for the past year and had all sorts of doctors checking me out but still to no avail. Had several stools tests at my GP surgery and terrible service. 1st mistake last summer they gave me the wrong container to put it in so had to do again. Then 6 weeks ago in late February the sample wasn’t even tested as it wasn’t labelled properly. Wasn’t even told this. I’m had to ask the doctor this week for those results when he then told me what had happened. So a couple of days ago I repeated it yet again only now to be told it want labelled properly so was t tested again. This is after the doctor new what had happened last time and said it was labelled. 
Not sure where the blame lies but someone competent at the surgery was to check when samples are handed in to make sure this mistake isn’t repeated yet again. 
Now I’ll have to give another sample. When suffering from constipation this can sometimes be a difficult task never mind the obvious procedure of preparing a stool sample. 
Normally really pleased with my GP surgery but this matter I find incredibly frustrating. 
Do better Sobell Medical Centre!!
GP surgery review: the-mitchison-road-surgery
Title: Poor
Rating: 1 out of 5
Visited: November 2023
Used to be a great practise but since it was sold it no longer functions. Never see the same Dr twice, details are not passed on so referrals & treatments get delayed. Its impossible to get hold of anyone on the phone. if you do the receptionists are stroppy. I had a fantastic GP her for years but now no one seems to care. It just isn't working
GP surgery review: the-mitchison-road-surgery
Title: Seen quickly and with a smile
Rating: 5 out of 5
Visited: January 2023
I called up to have an appt with a Dr on Friday (13th of Jan) and I was called back 15 mins later and seen face to face later that day. I then needed a blood test and the nurse could see me there and then, the receptionists were lovely and very calm, the Dr was kind and listened to me and the nurse put my mind at ease and made me laugh! A really positive experience all around! Thank you all