janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: elm-lodge-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: May 2023
What can I say about the doctors, nurses, receptionists and office staff? They are all extremely hard working, caring, compassionate. I am truly blown away by their dedication and professionalism. We as a family are so fortunate to have what must be, the best practice in London. A big, big thank you to all in Elm Lodge Surgery for your dedication!
GP surgery review: elm-lodge-surgery
Title: Highly Recommend
Rating: 5 out of 5
Visited: February 2023
I’ve been with this practice for 40+ years - though luckily seldom have need. I particularly value that when there is an urgent need , they are responsive, friendly and helpful. We are very fortunate to have Elm Lodge as our local surgery.
GP surgery review: elm-lodge-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
I rarely call the Gp but today I called Elm Lodge at lunch time today after being called to collect my 8 year old from school with earache. Talked to a kind and helpful receptionist (who even called me back when we got cut off) and by  4pm a GP had called me back and my daughter is now receiving treatment. Thank you - much appreciated.
GP surgery review: elm-lodge-surgery
Title: Not great
Rating: 1 out of 5
Visited: June 2022
Me and my partner have both had poor experience here. Very slow, letters and tests go missing. Am in process of moving to different surgery
GP surgery review: forest-hill-group-practice
Title: E consult
Rating: 1 out of 5
Visited: December 2023
Absolutely useless and pathetic this system by 2 minutes past 8am the e consult was closed and try again tomorrow!
I was told to choose a certain subject and subject not on the list!
This surgery has deteriorated drastically!
Needs to be longer for the e consults not 2 minutes and then a doctor rings you and diagnosis you over the phone and then you have to weeks for an appointment and then you get a text message saying a doctor will ring you on a certain date and don’t!
Absolutely useless practise and I’ve waited two hours on the phone!
GP surgery review: forest-hill-group-practice
Title: Doctors are great, getting an appointment nearly impossible!
Rating: 1 out of 5
Visited: August 2023
When you call the practice for an appointment, a message tells you to use eConsult, which starts at 8.00 am. I tried 4 days running, between 8.15 am and 9.30 am each time told capacity had been reached! So.. phoned again. It generally takes 45 minutes to an hour to be answered and available appointments can be weeks away. Management of the practice is really poor.
GP surgery review: forest-hill-group-practice
Title: Staff
Rating: 1 out of 5
Visited: August 2023
The staff do everything to put you off getting an appointment. They are not helpful, they have an attitude as if you are getting on their nerves. The receptionist ask  you questions as if they are trained doctors. 
When you call at 8am they take awhile to answer the phone, then they tell you that they don't have any appointment left for the day with the duty doctor, so they are going to refer you to the old Dulwich hospital. Then you make your way to hospital to be told they dont know why the surgery sent you there in the first place.  I want to know why forest hill group practice tell patients to call at 8am to get an on the day appointment but they never have any appointments. The staff are not helpful at all,  and a few of them are quite rude, they forget that we are sick people. I suffer from depression and everytime I have to phone the surgery I feel helpless
GP surgery review: forest-hill-group-practice
Title: Impossible to get appointments
Rating: 1 out of 5
Visited: July 2023
It is impossible to get to see a doctor at this clinic. The receptionist do everything possible to prevent you from seeing a doctor even when your prescription is running out, or you have had a head bleed. They seem to be wanting to do triage to see if it is urgent but they are not qualified to do this. Both the doctors and nurses are hardworking and kind, but as a clinic, it obviously has too many patients to cope with efficiently and effectively. I know the clinic gets paid per patient, but this is not fair if the patients are not getting the service they need. You only have to see the reviews to see how frustrated patients are, often unable to get even an econsul (all gone by 8.15 today). I have been a patient here for over 20 years and the clinic has become completely ineffective.
GP surgery review: forest-hill-group-practice
Title: Shambles
Rating: 1 out of 5
Visited: July 2023
I needed to have a blood test and had it done by the nurse before. Called up for an appointment and was told need to do it through e consult as a doctor needs to approve it. Last time the nurse just requested it. Reception couldn't help with e consult as nothing available. Managed to do it the next day and then got a message to say someone will contact me within 48 hrs only to receive another message with a phone appointment between 8.30 and 10.30 the following week. I requested a full blood test including hormone levels and ovarian cancer test. Was told as i didn't have a period for over a year it's no use doing a hormone test and ovarian cancer test is not conclusive. Totally different from what I had been told before as one of the doctors told me about the test in the first place. Did the blood test only to get a text message to say your sugar levels are high and I might be pre-diabetic. I mentioned that I am constantly tired, but nobody is interested to do any further checks. It's frustrating...as it seems nobody cares.
GP surgery review: forest-hill-group-practice
Title: Impossible to access care
Rating: 1 out of 5
Visited: July 2023
I have been a patient at the practice for 10 years and every year it gets worse. I have a regular prescription and need to have a medication review to continue this, however the only way to do so is to submit an online consultation, yet I can not because the e-consult system is always switched off. I am now going to run out of my antidepressant medication and don’t know what to do. It’s awful.
GP surgery review: forest-hill-group-practice
Title: Rude Admin/Reception
Rating: 1 out of 5
Visited: May 2023
The admin/reception staff at this surgery are rude, awkward & unhelpful. 
You are a doctors surgery & I feel you need reminding of this.
We are patients. 
I fully understand you are busy. If you spent as much time helping patients and being helpful & polite you may not need a over bearing sign saying “We will not tolerate abuse to our staff”. Whenever I see these signs placed in prominent positions it normally means “Our staff are so awkward & provocative we encourage the abuse we get”.
I do not abuse or even raise my voice to staff personally, however I do understand patients frustrations at reception. A skilled receptionist can diffuse a situation quickly. Yours however are skilled at escalating it. Please remove these signs they would never stop a confrontation. Maybe the staff who feel the need to place these signs should take a long hard look at their attitude to patients. The hardest thing in any staff member to change is their attitude.
Over 30yrs I have been a patient here. This is the first time I have felt the need to write a review.
GP surgery review: forest-hill-group-practice
Title: My leg is much improved
Rating: 4 out of 5
Visited: May 2023
I want to thank the nurses for their excellent care. It has been a long slog (three years +) but no-one gave up on me and my leg has healed nicely. My mobility is much better so once again, thank you.
GP surgery review: forest-hill-group-practice
Title: I didn't think it could get worse, it did.
Rating: 1 out of 5
Visited: May 2023
I have been a patient for nearly 20 years. Usually, this practice are disorganised, but we are entering into a new phase of hyper aggressive staff who simply are not listening. I received an email to tell me I had to get my 10 yr old son to write a signed letter to the practice to confirm he wanted me to still have online access to his records. I was told by the receptionist this was a 'Legal Matter' and not their decision. After she directed me to the N H S website, we established it was 'guidance' issued by the General Medical Council and applies before their 13th birthday. I also explained our adopted son is covered by a care order, and therefore, we wouldn't need this (and it conforms this on the N H S website), but the receptionist still wouldn't listen and hung up on me. This is the latest in a long line of issues. The first being impossible to get appointments, but also, when I have made an appointment, failure to have the staff on site that day to carry out the tests that had been booked, and then unable to rebook appointments as they are full. What a shambles. A stain on the reputation of the nhs. Also, this n h s website won't let you write nhs in capitals. Why not?
GP surgery review: forest-hill-group-practice
Title: Great staff
Rating: 5 out of 5
Visited: April 2023
Have had nothing but good experiences from the staff and the conjoining day Lewis pharmacy. The staff go above and beyond to manage how they can with the resources they have. They deserve so much more funding than they currently receive. I have had many issues with conjoining services and today one of the staff on reception personally called my clinic to tell them they had sent the wrong document because I had been telling the clinic for a long time. Anytime I have an issue they listen and try their best to resolve it. I had an emergency the day before my first day of work and they managed to send it to a pharmacy near my place of work so I could access it and felt better on my first day. They work so hard and deserve more recognition.
GP surgery review: parkside-medical-centre
Title: Very happy with the practice
Rating: 4 out of 5
Visited: December 2023
Very professional doctor, with a team very helpful and friendly staff. Can't ask for more.  Thank you all
GP surgery review: parkside-medical-centre
Title: Great practice
Rating: 4 out of 5
Visited: December 2023
Staff was very helpful and give me good advice,I had a chance to check my blood pressure,weight and height myself which was great. Overall  the service was excellent.
GP surgery review: parkside-medical-centre
Title: Great Supportive Practice
Rating: 5 out of 5
Visited: December 2023
I have been a patient at Parkside for 15 years. In that time, I have had some ups and downs and i have had the best support getting back on track. The staff are not just receptionist/ practice managers they are more than that, they have been understanding, supportive and always at the end of the phone if you really need them. Covid was a difficult time for everyone, I had some issues that was delt with promptly and again supported with my stress.  Hospital appointments during covid was very difficult for a lot of people but my experience was very good, i got ever appointment in the right amount of time and there was a few. 
Also not to forget if there is no appointments and it really really is an emergency I personaly can tell you Parkside will go out there way to get you seen that day or send you somewhere else to be seen. 
Thanks Parkside
GP surgery review: parkside-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: June 2023
This surgery continuously has an issue with appointments and patients getting access. My son is struggling with his mental health due to Oral Facial Granuloma but yet I cannot get an appointment to help him as the app always says no appointments available. I have been informed today that I should be checking the app just before or at 8:00am after trying to get an appointment for sons mental health for nearly two weeks. This practice gives out the wrong information time and time again which is unacceptable
GP surgery review: parkside-medical-centre
Title: Repeatedly bad experiences
Rating: 1 out of 5
Visited: April 2023
This is a GP showing multiple issues according to my experience:
- The machine in their hall provides wrong information so you are at risk of missing your appointments.
- The staff at reception makes you wait unreasonably due to their bad management of priorities when there is a queue and/or multiple people around.
- The protocol informed by the doctors do not always match the reality down the line when progressing so it requires to see them multiple times for the same matter.
GP surgery review: parkside-medical-centre
Title: Friendly and efficient
Rating: 5 out of 5
Visited: July 2022
The nurse who did my checkup was very friendly and reassuring, while also being proactive and informative when an issue was uncovered. So much better than my previous practice.
GP surgery review: parkside-medical-centre
Title: Absolutely terrible - avoid at all costs
Rating: 1 out of 5
Visited: March 2022
Apart from it being impossible to get through during the pandemic, since re-opening the practice has been terrible. Telephone staff are rude and dismissive, it is impossible to get a booking within 3 weeks, I managed to get a telephone consultation for week after getting in contact, the doctor never called and when I rang to ask the receptionist told me the doctor was calling me now...which never happened. Very mentally draining and stressful when you are unwell.
GP surgery review: parkside-medical-centre
Title: Fab service
Rating: 5 out of 5
Visited: January 2022
All staff were friendly and very helpful. 
Staff were patient and took their time to assist where I needed it.
GP surgery review: queens-road-surgery
Title: Impossible to speak to doctor for years now
Rating: 1 out of 5
Visited: November 2023
After calling on the dot of 8am when the practice opens, and waiting for over 20 mins for an answer, there were no appointments left with my doctor. Using the surgery's app is not reliable as the call back can be during work meetings and, in a recent incident, fell outside the timeframe they indicated to me. The surgery is over capacity and should either take on more staff or stop accepting new patients.
GP surgery review: queens-road-surgery
Title: appointment impossible! extremely dissapointed
Rating: 4 out of 5
Visited: September 2023
I have been waiting in the queue every morning on the phone throughout the week. finally today I got an appointment, as I am a thyroid patient, and after my latest blood tests, I received a message to discuss it with the doctor. I received a 10-second bad signal call from the doctor and after that, I kept calling back to confirm that she would call me but the reception staff was extremely rigid and said that the doctor had tried calling me thrice! I had no other unattended/ missed calls on my phone and I got back immediately after that unsuccessful call. Instead of saying that the doctor would try, or they could request the doctor to make one call throughout the day, the staff kept saying "no she won't call again because she had tried thrice and I should try again for an appointment "(which means waiting for days and staying on phone ques )1. if the doctor called me thrice it must have been within a span of 10 minutes as I called back immediately after that to talk to someone completely non-compassionate and understanding. 2. Thrice, with one no-signal call and no trace at all of any missed calls. 
----All my previous experiences with the staff and doctors here have been really amazing, people have been kind, caring, empathetic and compassionate - but this time its absolutely disappointing and frustrating.
GP surgery review: queens-road-surgery
Title: No clinics available
Rating: 1 out of 5
Visited: August 2023
The surgery advised that due to a shortage of staff there are no clinics available for future dates. It's therefore next to impossible for our family to access the health care we need, which probably puts this practice in breach of contract. I've reported this to the relevant authority. I wonder how this practice can be open to new NHS patients when they can't meet the needs of their current clients.
GP surgery review: queens-road-surgery
Title: Unbelievably poor
Rating: 1 out of 5
Visited: August 2023
Total failure to play a role in management of a serious long term condition. Never read 20+ letters from specialists / consultants and were unable to discuss them in consultations. Every time a different excuse that they were not received, could not be opened, etc. 

Waited over 2 years for referrals to be made, with no reasons provided for delays. On multiple occasions critical medications were removed from prescription list without any communication whatsoever. 

Dismissive and patronising — consistently psychologise symptoms despite mountains of diagnostic evidence from specialists with detailed knowledge of conditions (see above). This is an outlook that belongs in the 19th century and not 2023. 

All in all, a huge negative impact on me personally and on spouse / carer.
GP surgery review: queens-road-surgery
Title: Bad experiance
Rating: 1 out of 5
Visited: April 2023
I been with this gp for 4-5 years , apparently they called and i couldn’t answer as i was in work. They dropped me out without re calling or giving me notice by leaving me a voicemail . Not even confirming my details. I used to love this gp and I always got treatment ilas i expected , but now it it’s shame that without further notice they dropped me off.
GP surgery review: queens-road-surgery
Title: Massive improvements
Rating: 4 out of 5
Visited: March 2023
I left a negative review a few months ago due to several bad experiences with this surgery, I received a call from the manager who was so lovely and listened to my complaints. Since then I have seen amazing improvements: particularly how the reception staff communicate with patients. They are far more friendly now and seem a lot more caring. The issue with appointments being difficult to get due to ocer subscription is something that can’t be helped, however the call back system
In place worked to my surprise and I was able to be seen on the same day when I called at 8am. The care I got was thorough, and I’m just really really grateful for the whole experience. I feel I’ve been listened to as a patient and cared for very well. I just wanted to say thank you for this.
GP surgery review: queens-road-surgery
Title: Totally useless - harassment to patients
Rating: 1 out of 5
Visited: February 2023
Getting an appointment in this place is nightmare. Even if i call dot at 8 am all appointments are booked out. Then if you insist they will give a phone appointment. If you ask them how many appointments can you give - they will never tell you. What are they sitting there for? Who are they serving? Useless surgery
GP surgery review: queens-road-surgery
Title: Not fit for purpose
Rating: 1 out of 5
Visited: January 2023
Saw a GP who rushed me through the appointment, wouldn’t let me explain all my symptoms or even bothered to properly check me over.
Decided I had an infection, when I got the antibotics turns out I can’t have them as it counter acts my other long term issues. Do these GPS even bother to read your medical notes? Or even care about their patients?
GP surgery review: queens-road-surgery
Title: They should close it down
Rating: 1 out of 5
Visited: December 2022
I have been with this surgery for 2 years now and I don’t even know the name of a single gp. First of all the receptionists are so rude and on the edge of being plain nasty. They have never ever made me feel like I’m anything but a nuisance, especially on the occasions I’ve gone into the surgery physically because I can’t get through to anyone on the phone. The DrIQ app they force you to use doesn’t work, and doesn’t have options for all illnesses. I’ve had to enter my problems as “skin rash” in order to get an appointment when they’ve been to do with feminine health (painful ovaries or anything else). I was seriously ill with a withdrawal issue and was left completely alone at the start of this year. Since then I’ve reached out 3 times and been so unable to get through that I’ve paid for a private gp. The most recent case was for scarlet fever.
I don’t have much money, but I do have a credit card luckily, and as sad as it is to say that could actually be life saving one day.
I was I’ll over the weekend and called 111 who made a referral to my gp for Monday. At this point I had a rash for a week and a high fever of 39.6 for 3 days, the gp surgery wouldn’t answer the phone as usual, so I had to go in physically only to be told that a doctor will call me later on in the day. I asked when and the receptionist said anywhere from 2-5pm. I asked what would happen if they called at 5 and I needed a swab, she said I would have to come back tomorrow and was so rude and miserable and acting like I was an absolute pest for needing help. I couldn’t wait another day without antibiotics, and I told her and she told me to go to A and E if I was so worried, so I paid to see a private Gp on the day (adding to my credit card debt). The private doctor was so lovely, said I had scarlet fever and gave me antibiotics straight away. Two days later my fever is gone and I’m on the mend. 
The queens road surgery gp didn’t call me until 4:50pm - right at the end of the day.

I just think it’s so bad that the GPs refuse to see you in person even if you get a 111 referral.

I hate to think of the people older and more fragile than myself and those who don’t have credit cards.
GP surgery review: queens-road-surgery
Title: Don’t bother
Rating: 1 out of 5
Visited: November 2022
You have to call at 8am on the dot otherwise there are not appointments left and when you do call 9/10 times they won’t answer anyway.
GP surgery review: st-giles-surgery
Title: Excellent throughout.
Rating: 5 out of 5
Visited: December 2022
From the reception team through to the doctors and other medical professionals treating patients I couldn’t be more delighted with this practice. They listen well, support wherever possible and often go the extra mile. Excellent.