janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: beechwood-surgery
Title: disgraceful
Rating: 1 out of 5
Visited: October 2022
I placed a repeat order for my HRT only for it to be cancelled- apparently i needed a review (although no notice of this was given). I was given an afternoon appointment (no time specified) for 4 weeks later!! As I needed the prescription I needed to go to the surgery where they gave me a bridging prescription. This cost me £9.35 for one month supply instead of usual three months. On day of my appointment I missed the first phone call as I was putting my Granddaughter down for her nap so made sure phone was beside me for when Dr rang again. Unfortunately when Dr did ring again the call would not connect for some reason. I rang surgery  immediately to try to explain what had happened but was ninth in queue. When I eventually did get through I was told I would have to make another appointment. I asked if it was possible for Dr to ring me at the end of her appointments as she obviously now had one less but was told this was impossible.I find this totally unacceptable, I know Drs are busy but so are the rest of us. We don't all have the luxury of sitting by our phones for hours waiting for them to call.
GP surgery review: beechwood-surgery
Title: Very good practice.
Rating: 5 out of 5
Visited: July 2022
I was offered an appointment very quickly. All the receptionists are very pleasant and helpful. The doctor had a very good manner and and I highly recommend. Many thanks!
GP surgery review: beechwood-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: March 2022
My husband and I have nothing but praise for this practice, the GP is very thorough with the diagnosis and advice. I would also like to thank the nurses and also the receptionists who do their very best to be helpful. Always greeted with cheerfulness too. I highly recommend. Thank you!
GP surgery review: beechwood-surgery
Title: Best practice in the area
Rating: 5 out of 5
Visited: February 2022
I recently changed practices to Beechwood Surgery. This was the best decision I could of made. The registration process was simple and quick. I had to see the dr about a problem I had which is due to medication. The dr was friendly, professional and really listened. My appointment was at the end of the day, my consultation lasted over half an hour. He took his time and made a very good plan to help me. The nurse is also extremely thorough and friendly and nothing is too much trouble. Recently my blood test was slightly abnormal and the next day they rang to say a referral had been done for me already. This practice is outstanding and the reception staff are always happy and friendly plus go out of their way to be helpful. My prescription is always done efficiently and never with any errors.I cannot say enough good things regarding this practice, they always go the extra mile. Thank you to all, it’s much appreciated.
GP surgery review: beechwood-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: February 2022
Not having visited the drs for many years I attended back in December with a sore shoulder but whilst there mentioned a couple of what I thought were minor health issues. The doctor listened carefully and arranged for all the appropriate blood tests and I then went back for a follow up appointment. Within a week of attending the first appointment I was diagnosed as having diabetes & hypertension and had a doctors appointment to feedback the results and implement a treatment plan and then I had a follow up with the nurse. The advice & education was excellent. I was even lent a BP monitor for the first month. Recently I have attended the surgery for an injection in my shoulder and the service again was superb. Hygiene standards were faultless and in less than a week my problem has been 90% resolved. I work as a Senior Nurse with one of the specialists ODNs and I can honestly say the standard of care provided at this practice is excellent. The doctor was very understanding and listened, the receptionists were excellent in arranging appointments and contacting me and both the nurse who took my bloods and the other one who did my diabetic appointment were faultless and very professional. Having not visited the surgery for a long time I was impressed by the standard of the waiting area with a lovely new floor and clean environment and they had an excellent system for managing Covid restrictions. The whole team were professional and caring and a credit to the NHS. Thank you.
GP surgery review: lockwood-gp-surgery
Title: Rude unhelpful staff
Rating: 1 out of 5
Visited: January 2024
I had barely started talking and the receptionist interrupted me and told me I had to go to the walk in centre. I couldn't see anyone.  I couldn't have a prescription.  Basically go away and do not bother us.
GP surgery review: lockwood-gp-surgery
Title: Breakdown in communication
Rating: 4 out of 5
Visited: September 2023
On the morning of the 7th September my wife called the practice to cancel my appointment that afternoon due to illness. Later that day l received a text from the practice nurse saying that they were sorry that l missed the appointment. In future, please contact the practice so we can offer it to someone else. A definite breakdown in communication between the receptionist and the medical staff.
GP surgery review: lockwood-gp-surgery
Title: Obstructive, Rude
Rating: 1 out of 5
Visited: May 2023
I have a condition that has worsened during the last fortnight, I rang for an appointment with a doctor and was told I’d have to wait until mid June to see the doctor or the respiratory nurse. After insisting I needed to see someone a lot sooner than that (I’ve been told if I have worsening symptoms of this condition I must see someone to get it checked out ASAP) I was grudgingly given a nurses appointment for Wednesday. On Wednesday morning I received a text message telling me my appointment had been cancelled due to staff sickness, I rang again and after a lot of persuasion on my part and explaining to a rude receptionist what was wrong and why I was worried, I was offered a telephone appointment with a locum doctor. After repeating yet again what my problem was I was then told I could probably do with an X Ray, and was told to collect a yellow slip which I should present at the walk in centre on Whitegate Drive, which I did, the slip was marked urgent and both the locum doctor and radiologist confirmed the results would be at my doctors surgery on the following day and I would be contacted. At 4.45pm yesterday I rang the surgery up and they informed me the X Ray had not arrived, and anyway they were seen in a specific order and even if it had arrived it had to be seen by a doctor before he could contact me for a diagnosis and they had all gone home. By this point I felt frustrated that every time I rang I moved no further toward a diagnosis and the receptionist was brusque to the point of rude with her pointed replies to me. 
 So today (Friday) I rang again as instructed and was told yet again my X Ray results had still not appeared and there was ‘nothing they could do about it’ and ‘you know they are so busy with so many X Rays’. I was yet again at a loss as to know what to do, I did not want to go into the weekend with the worry of this hanging over me, and very much as a last resort I am now waiting again for a phone call from a locum, if there are no results then it will be onto another week with no answers.
I don’t need this email replying to, this is by no means the first time I have had to go on the phone with my dukes up ready for a battle, I haven’t seen a doctor for at least three years, I know they exist! I’ve seen a few on my trips to see various nurses, but it’s time to give up the fight and move to another surgery, the wheels will be in motion next week, as for my current predicament I’ll return to my usual fall back position at the walk in centre.
We are told we must not be rude or aggressive to receptionists, should we as patients not receive the same curtesy? Thank you for listening to my vent, good luck!!!
GP surgery review: queensway-medical-centre
Title: Excellent support for neurodivergent adult
Rating: 5 out of 5
Visited: August 2023
My son is 20 and autistic. I just wanted to leave a review to say how helpful the GP at Queensway was when we visited to discuss some issues the other day.
She had an in depth understanding of the issues he is facing and really helped us to know what steps to take moving forward. 
The GP made sure both his physical and mental health were discussed and arranged for further testing and gave excellent advice on how to take the next steps to support my son.
I would 100% recommend Queensway Medical Centre.
GP surgery review: queensway-medical-centre
Title: Blood test
Rating: 3 out of 5
Visited: January 2023
My husband was asked to contact the Surgery for a blood test, I did so on his behalf thinking I just needed to make an appointment with the Nurse for him.

I was given a piece of paper and advised to take it to a Walk in Centre, asking where this was I was told Whitegate Drive or Fleetwood?  I was also advised they needed his weight and blood pressure, I asked where I could take him for this and advised a Chemist or home, I do not own a pair of scales.

Please advise why the Nurse at Queensway cannot do these tests because my husband is disabled and could not possibly go on his own to these Centres?
GP surgery review: the-village-practice
Title: needs to embrace modern communications
Rating: 2 out of 5
Visited: July 2023
I hesitate to believe they have deliberately ignored what modern communications can do to help their practice but it is hard to know what to believe when you explore how a patient can communicate with the practice,
1 telephone: one published mumber filtered via a voice processing system . Choose a number and then queue while pay local call charges for sometimes what seems for ever. Unlucky you if its urgent but Oh yes. ring 999
2 appointments only available at 0830 or 1130 for same day only appointments.
3 Dont attempt to email. Their email is virtually im[possible to find and unlikely to attract a reply.
4 NHS App: wonderful for most parts of the NHS but not for the Village Practice who only allow it to be used for repeat prescriptions . 
It is a shame they dont seek advice on making efficient use of the tools they already have .An excellent phone system and voicemail system which appear to suffer from a lack of integration and efficient programming.Why have a Rolls and only use first gear?
GP surgery review: the-village-practice
Title: Amazing staff
Rating: 5 out of 5
Visited: January 2023
Covid has had a huge impact on staffing and demand! However, I know when I need the surgery they are there for us. Initially acute conditions are often now dealt with over the phone saving time and contact, streamlined so you get the right level of care. This time however, I needed a face to face and it was so lovely to be cared for despite feeling so poorly. From reception, to Advanced Nurse Practioner and my asthma nurse passing as I left, it was heartwarming to receive such kindness. Staff who know us, concerned and making time to smile and care. Going above and beyond. There have been so many staff leaving over 3 years. Those that remain, working harder than ever, with new staff, to be there for us, adapting to new ways of working and increasing caseloads. I am so very grateful to The Village Practice, thank you x
GP surgery review: the-village-practice
Title: Great practice and staff
Rating: 5 out of 5
Visited: January 2023
I called at 8:30am and was offered an appointment at 10:15. I was seen efficiently and very well looked after
GP surgery review: the-village-practice
Title: Thank you
Rating: 4 out of 5
Visited: November 2022
I just wanted to say a big thank you to the village practice for all your help.
I think we are all quick enough to shout out when things are bad.
So I think it’s nice to also shout out when you get the help needed.

I can’t thank you enough for the help received. Xxx
GP surgery review: the-village-practice
Title: Very caring practice
Rating: 5 out of 5
Visited: November 2022
I have been with this practice for many years and have always received excellent care. The receptionists and GPS are very caring and efficient whilst doing what must be challenging work at times
I couldn’t complain about a thing & feel very fortunate and grateful to receive such a good service, usually delivered with a smile and good humor.
GP surgery review: the-village-practice
Title: Absolutely fantastic practice
Rating: 5 out of 5
Visited: July 2022
We have had a number of medical issues since moving to the area recently and I can honestly say that treatment we’ve received from all the staff we have met has been brilliant and nothing is too much trouble.
I’d like to say thank you for everything you’ve done for us.
The doctors the nurses and the receptionists are all fantastic.
GP surgery review: the-village-practice
Title: Great practice NHS at its best
Rating: 5 out of 5
Visited: March 2022
I have been with the practice for many years , their professionalism and efficiency is outstanding, the reception staff are always very helpful and have a sense of humour , the Drs and nurses always give you their full care and attention and listen to what you are saying and ensure you fully understand what they are telling you . I know I am in safe hands .
GP surgery review: the-village-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: February 2022
I have been a patient in this practice for many years and feel in this time where gp practices a getting a bad name, that our practice has always been and remained during all covid restrictions accessible to their patients and particularly lately when I have see a few different doctors in the wider nhs for pain and felt I have not been listened to however a particular gp  at our practice first time I saw him has listened and actually given me a diagnosis and treatment which has given left me pain free for the first time in over a year, as a nurse myself I know how important it is to listen to your patients and I feel that this practice does just this so well done
GP surgery review: the-village-practice
Title: Excellent GP
Rating: 5 out of 5
Visited: January 2022
I have had several challenging health issues over Christmas and New Year. My contact with my GP Practice has been outstanding. All the reception staff are kind, professional and friendly. My GP has been amazing at every stage: listens carefully, explains things in a way I understand and has taken decisive action to refer me to specialist services in a speedy fashion. I feel he sees me as a whole human being - not just another patient on a list. The whole practice is outstanding in every respect.
GP surgery review: ash-tree-house-surgery
Title: Amazing Practice
Rating: 5 out of 5
Visited: December 2023
My husband and I moved here and registered October 2023 From first registering here the service and help we have received has been amazing. Cannot fault the receptionist, nurses 
and Doctors. First class GP practice.
GP surgery review: ash-tree-house-surgery
Title: Can’t fault Ash Tree House
Rating: 5 out of 5
Visited: September 2023
Excellent treatment and service today saw nurse and doctor felt very reassured. Thank you very much for all your advice knowledge and help
GP surgery review: ash-tree-house-surgery
Title: Diabolical Service
Rating: 2 out of 5
Visited: December 2022
Rang the surgery, only me in the queue, still took over 9 minutes to answer.  I was then informed no triage available, I even said what the issue was, and was told to go to Whitegate Drive.  We did, waited nearly 4 hours, but did get seen.  I did tell them I had called our GP and even they said didnt get anywhere did you, waste of time ringing the GP.  This is not the first time this issue has arised.
GP surgery review: ash-tree-house-surgery
Title: Can't get a face to face appointment
Rating: 1 out of 5
Visited: July 2022
I have attempted to book a face to face appt with a named doctor, I have been trying for a month now and now we are in August. Every time I ring I get either the doctor is on holiday or there are no appointments available ring back in a week as appointments are released weekly. I ring back in a week all appointments have gone, which seems strange as I am normally one of the first 3 to call on a Monday morning. Do doctors still do face to face appointments as my named doctor only seems to do triage and phone appointments
GP surgery review: ash-tree-house-surgery
Title: Fantastic staff
Rating: 5 out of 5
Visited: February 2022
All Staff at Ashetree House Surgery are fantastic and extremely efficient. I phoned last year for a concern around a mole, I had a telephone appointment that day and an urgent face to face appointment the next day. The GP (I can’t mention names on here) was extremely friendly, thorough and explained h the bugs in an easy manner. I have then contacted them again for a lump I have found and staff will go out of their way to ensure you get the seen when you need. staff have been extremely empathetic and always reassuring. Very friendly, very professional from receptionists to the drs and I am extremely grateful of this, in particular through covid and when hearing stories of other GP surgeries. I would like to say a huge thanks and all the staff deserve huge recognition. Thank you!
GP surgery review: garstang-medical-practice
Title: Really good service
Rating: 5 out of 5
Visited: September 2023
Rang for an appointment short wait in a queue but was told what number in the queue. Spoke to very helpful and friendly receptionist got an appointment same day after work saw lovely ANP face to face got antibiotics and good explanation very thorough all sorted quickly and smoothly. Really great medical practice thank you.
GP surgery review: garstang-medical-practice
Title: Lovely receptionist
Rating: 5 out of 5
Visited: May 2023
I recently rang in a state of upset.
Explained to your receptionist that my anxiety was really bad. She was excellent, listened to me, even me crying.
She arranged an appointment the next day.
I unfortunately can't remember her name,
But need to say she was sympathetic and caring.
Thank you.
GP surgery review: garstang-medical-practice
Title: Questionable method
Rating: 2 out of 5
Visited: April 2023
I was placed on antidepressants and found them to be working with me and was placed on the next to top dose and i missed a check up appointment and then found out the hard way that rather then weaning me down and off them they cut my antidepressants off instantly which led to me suffering for weeks with the sweats, light-headedness, raised anxiety, wobbly on my feet, stomach issues and vomiting. I've read on the NHS website that under no circumstances are you supposed to just stop taking them so im just curious how a licensed GP can do that themselves with no repercussions knowing id have such withdrawal symptoms. I just personally think it's rather unprofessional and warn anyone at this GP who suffers from depression to seek proper help from another GP so you arent put at risk.
GP surgery review: garstang-medical-practice
Title: Indifference in keeping to a promised service
Rating: 3 out of 5
Visited: March 2023
Called, at the surgery's request, as I had recently registered as a patient in order to to discuss with one of the surgery's GP's the continuation of support I was receiving from the NHS which had been provided for the past 25 years.
The GP said he would deal with my request and I would be advised of the outcome which involved a postal request, up the line.
Three weeks has passed and no news has reached me.
 I know the NHS is in poor shape but this delay in dealing with an internal exchange of correspondence, to get what I need, hardly generates much in the way of confidence, in the system.
GP surgery review: garstang-medical-practice
Title: No Appointment available
Rating: 1 out of 5
Visited: November 2022
I called 8am in the morning for same day appointment. There was no appointment available till 6 days later. Not even a telephone appointment! I was only 2nd in the queue. I have to go to walk in GP as they suggested. In A&E I have been told only your GP can refer you to the hospital specialist they can’t. Few years ago Garstang medical practice even made a Medical Error on my Thyroid medicine. If I can treat myself with over the counter medicine I won’t bother to call them.
GP surgery review: garstang-medical-practice
Title: Amazing practice
Rating: 5 out of 5
Visited: August 2022
Everyone at this practice goes above and beyond, the receptionists have to deal with some very poorly people, but they always do it with a smile on their face. I have visited on numerous occasions since moving here in 2019 and the service I have received has been second to none from the doctors! The pharmacy staff are always helpful too. Thank you so much for always making my visits as pleasurable as they possibly can be when me or my family are in pain, you are all amazing (even when it comes to infected horse fly bites!)
GP surgery review: garstang-medical-practice
Title: Appointment
Rating: 3 out of 5
Visited: June 2022
Don't often visit the GP, however I've tried to book an appointment at reception and was told no chance there no appointments at all in the near future. None at all! I expected to wait a week or at the outside two, but to be told there are none at all I find quite worrying. I wouldn't ask to see a GP unless I thought it necessary.
GP surgery review: garstang-medical-practice
Title: Can’t get an appt here
Rating: 1 out of 5
Visited: May 2022
Literally beyond possible to get an appointment at this practise  - I rang this am at 8:02 am, was 11 th in the queue and when I got through all the appointments were “gone”
GP surgery review: great-eccleston-hlth-ctr
Title: Appalling receptionist
Rating: 1 out of 5
Visited: December 2023
I am appalled at the level of communication the receptionist have with patients!!!! The rudeness and arrogance is beyond anything I have ever experienced, I would not recommend this surgery to anyone, unfortunately this is the only one in the area which is a shame because even the doctors can’t diagnose a patient!!!!
GP surgery review: great-eccleston-hlth-ctr
Title: Just not good enough!
Rating: 1 out of 5
Visited: November 2023
The standard of care here is appalling and has declined over a number of years - no appointments with drs - no manners or caring attitudes in staff - reception staff shocking in their treatment of patients - something needs to change!
GP surgery review: great-eccleston-hlth-ctr
Title: Waste of time
Rating: 2 out of 5
Visited: November 2023
Impossible ro get an appointment..and do they care no they don't. Total waste of time trying to get past the receptionist. Why have a GP practice when you can't see or even speak with a GP. Any other buisness if run like this would be hauld over the coals and ordered to get their act together...poor standard of commitment to patient care.
GP surgery review: great-eccleston-hlth-ctr
Title: Difficulty in getting an appointment
Rating: 1 out of 5
Visited: September 2023
It is very difficult to get an appointment with a doctor and I could only get appointments with nurses. This was after spending a long time ringing up. Gives the impression that it’s not coping with demand.
GP surgery review: great-eccleston-hlth-ctr
Title: Unable to get appointments
Rating: 1 out of 5
Visited: September 2023
It has taken  two hours on the phone to get through in the morning. Having got through they have been unable to give me an appointment. They have told me all appointments have gone and to try again the following day. When I have tried again they have no appointments. The last time I rang  with ear ache they said to go to a call in centre or try again the following day. They have no appointments for two weeks and won’t book you in for two weeks time! I have been a patient for years without ever troubling this health centre. I only ring when in dire need , but it makes no difference. The receptionists are not apologetic .