janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: old-fire-station-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2023
Just wanted to say thank you to all the staff at the Old Fire Station Surgery. Everyone there really goes over and above to provide the best service and as a practice you fly the flag for the NHS. Some of the nicest GP receptionists I've ever met, the nurses are so down to earth and thorough and the GP's are kind and compassionate. Everything you need from a surgery, thank you.
GP surgery review: old-fire-station-surgery
Title: Confusing information and unable to get an appointment
Rating: 1 out of 5
Visited: August 2023
While reception staff are polite, getting an appointment has been beyond a challenge. Told son would be put on a waiting list for up to 6 weeks to see GP, when symptoms worsened was told only dealing with emergencies and signposted me to the healthier together app, which was vague but when I completed the info told me to phone GP for an appointment. So a constant circle of being on hold, told no appointments but still needing an appointment. I will be changing GPs.
GP surgery review: old-fire-station-surgery
Title: eConsult
Rating: 2 out of 5
Visited: August 2023
eConsult does not work in this practice. It opens at 8 am and closes if reaches full capacity. Nothing wrong with this, except that it opens at 8 am sharp and closes after less than one minute (in 30 seconds). This does happen every day. I understand that eConsult is part of a contractual service that a practice provides to their patients and it doesn’t look that this practice delivers it.
GP surgery review: old-fire-station-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
I have always found polite and helpful receptionists/practice team when I have contacted on the phone or face to face. My Doctor, in particular, has been efficient, extremely helpful and thorough with my particular health concerns. I was at a surgery previously who disregarded my condition because I was “too young” to have it. The GPs I have interacted with at Old Fire Station have completed investigations and referrals to help me get it under control. I have never struggled to get an appointment and find the Econsult a fantastic tool for any requirements myself or my Daughter have. Given the struggles Practices and the NHS face at the moment I am grateful to be registered at this surgery.
GP surgery review: old-fire-station-surgery
Title: Quick response, even when under staffed
Rating: 5 out of 5
Visited: April 2023
Initially was in a queue for 30mins, however once I got through, I explained what I was concerned about regarding my 9mth old. I was advised to fill out the self service form online. 
I completed the form, and within 4mins I received a phone call from a nurse who assigned me an appointment 40mins later. 

Saw the doctor and things were sorted writhing 10mins of being at the surgery.
GP surgery review: old-fire-station-surgery
Title: Excellent Surgery
Rating: 5 out of 5
Visited: February 2022
Firstly, I want to thank this surgery for the last two years and all their hard work. This surgery is the best, in my families experience. Everyone I have dealt with is always polite, friendly and professional. Yes sometimes I have had to queue to get through on the phone but that is totally understandable in the current circumstances.  When I do get through, my query is always dealt with in a pleasant manner. We’ll done Old Fire Station surgery. You are the best !
GP surgery review: old-fire-station-surgery
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
It has been a difficult two years for all GP surgeries but during that time whenever I’ve needed help or advice I’ve received it from the Old Fire Station Surgery. Although there is a long wait on the telephone it is a small price to pay to get help and advice. We’ll done! Every receptionist I’ve spoke to has been polite and helpful. I’m so glad to belong to this surgery.
GP surgery review: st.-peters-surgery
Title: Poor service
Rating: 2 out of 5
Visited: September 2023
Impossible to contact using phone or e-consult due to phone lines being busy and e-consult only being accessible up until about 9am and after that nothing being excepted just says try again tomorrow, seems they need a different way to order perscriptions except online if you have to have photo id( don't have any) to use there app or the nhs app.
GP surgery review: st.-peters-surgery
Title: No Appointments
Rating: 1 out of 5
Visited: September 2023
No longer doing HUB appointments 
No Saturday or Sunday appointments with GPS to replace HUB appointments.
No physio appointments after 4
Self referral physio appointment form online not working 
No routine appointments at all, no advice as to when routine appointments after 4pm will become available 
Econsult not working, even if econsult was working I suspect I would be advised face to face appointment would be needed, which there are none available 
I wouldn’t mind waiting 4-6 weeks for a face to face appointment if the appointment system had been built that far forward, but only built for two weeks 
All very disappointing,
GP surgery review: st.-peters-surgery
Title: Coming up short
Rating: 1 out of 5
Visited: July 2023
I have been on the phone for 20 minutes and still waiting the service is terrible it was the same in the morning I need to book a psa blood test as I have recently had my prostrate removed so I need to keep a eye on my psa blood count with not being able to get through it is a trying time for me so I don’t need to be worrying about being left on the phone waiting for the surgery to get round to answering the phone
GP surgery review: townhill-surgery
Title: Outstanding surgery
Rating: 5 out of 5
Visited: August 2023
Myself and my partner have been through an incredibly traumatic 4 years which I personally regard as 'my life's biggest test'.
Chartwell has been our GP surgery for over 20 years and the time has come for us to move on which will mean registering with a new practice.
The GP's, nurses, receptionist's and patient care coordinators at Chartwell have been a 'life' support during our difficult time. The care, compassion and support given by everyone at the surgery has been overwhelming.
Professional, friendly, respectful doesn't even begin to describe the service they give.
Wonderful.
GP surgery review: woolston-lodge-surgery
Title: Bad practice
Rating: 1 out of 5
Visited: July 2023
I have given my son the rights to talk to your practice and still your so called receptionist still won't talk to him it's funny that the doctors speak to him in the past I am 87 next birthday I'm in a lot of pain can't walk been home for two weeks and no one from your practice will help very very poor needs a sorting out starting from the top.
GP surgery review: woolston-lodge-surgery
Title: Total shambles
Rating: 1 out of 5
Visited: May 2023
After hanging on the phone for over 35minutes the person who answered didn't want to help what so ever, if anything they found it funny. The place is in shambles and something should be done as this is people's health we are talking about.
GP surgery review: woolston-lodge-surgery
Title: busy practice,but never had a problem
Rating: 4 out of 5
Visited: January 2023
been here for many years,doctors and nurses are lovely,reception staff always polite ,i can usually get a phone appointment if i need one,and if nessessary wil have a face to face ,my only concern is i do like to see the doctors i know and they know me ,but overall no complaints
GP surgery review: woolston-lodge-surgery
Title: Thank you
Rating: 4 out of 5
Visited: January 2023
I was quite worried when I transferred here after moving home as I didn't want to change surgeries, but so far I have only had good experiences here. I've always been spoken to kindly by receptionists and have never had an issue getting my regular medication sorted. But what really impressed me was a recent phone consultation I had with a GP who I only wish I was allowed to specifically name here. He spoke to me with such genuine respect and empathy about an issue that I have been trying to get investigated properly for years, and now thanks to him, I have finally been referred for further investigation. I honestly almost cried on the phone to him! So, thank you to all of you.
GP surgery review: woolston-lodge-surgery
Title: No response to online forms or query.
Rating: 2 out of 5
Visited: November 2022
I'd had an age related blood test and wanted to ask a question about the results.  The first online form request wasn't responded to, I had however had to go to the surgery to book a flu jab so raised the issue, a few days later a receptionist called to say 'all was well'!  And that was that.  A further request through an online form to receive an email answer to my question from a medical professional was ignored.  So I'm non the wiser regarding the issue.  How do you complain about a failed complaints procedure?
GP surgery review: woolston-lodge-surgery
Title: Awful surgery
Rating: 1 out of 5
Visited: October 2022
Cannot get past the gate keeper to even see a doctor.
This morning I was triaged by a receptionist. She decided I can wait 12 days to have an armpit lump examined. The examination will take place over the phone. Ridiculous arrangement - the receptionists are the least helpful I have ever endured but they hold all the power.
GP surgery review: woolston-lodge-surgery
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
I’ve never had an issue with this surgery I’ve had problems elsewhere. But they’ve always gone above and beyond for me. Whether that referral  or needing support within the practice. E-Consult always fast response and they do their best to provide me with practical advice and treatment. I would recommend this practice.
GP surgery review: woolston-lodge-surgery
Title: Lost and wrong prescriptions
Rating: 1 out of 5
Visited: September 2022
Everytime in last 6 months and I mean everytime, my repeat prescription request has been either lost or wrongly supplied. I have had to make various phone calls to chase delays i.e. lost even though put in their box myself. I have 2 types of ventolins and order bith ar same time and they never give me both . My wife today asked for 1 inhalor and got prescribed 4. My son has same problem. You try to get appointment and after 2 hours waiting told none avaliable. This use to be a good practice but has gone down hill fast
GP surgery review: woolston-lodge-surgery
Title: how hard is it to get a simple blood test!!!
Rating: 1 out of 5
Visited: July 2022
i been feeling unwell (possibly diabetes) i needed a blood test. receptionist said dr needs to speak to me first which is fine but then told i will need an appointment but they have none and i am to call back next week!! today is thursday and they want me to wait at least monday to even ask for an appointment (when ever that will be) and then wait again for a blood test and all the while i dont know what is wrong and these symptoms are impacting my life as i cannot do much as i feel so ill. why cant i speak to dr on phone today or tommorrow so they can start the forms so i can book blood test?
GP surgery review: woolston-lodge-surgery
Title: Nurses and Doctors ,and most staff are doing there best
Rating: 5 out of 5
Visited: April 2022
I agree it's hard to get through on the phone ,but they have a lot of patients,I find it better to go the surgery and book appointment,I think the nurses and doctors are doing a amazing job,
GP surgery review: sovereign-health-partnership
Title: Good surgery
Rating: 5 out of 5
Visited: November 2023
I was called into Jubilee surgery for an urgent assessment and given antibiotics, received a message from my doctor who had arranged a full blood test and a water test, I see a nurse who was extremely professional and very courteous, I received a follow up call from my doctor today who confirmed the test were all negative. I cannot speak highly enough of Jubilee surgery and all the doctors, nurses and receptionist, fantastic people.
GP surgery review: sovereign-health-partnership
Title: No help available
Rating: 2 out of 5
Visited: October 2023
We have been with this practice for over 40 years and have had excellent care in the past, but today I phoned in desperation as I am in severe pain in my right foot.
I had spent 3 hours 3 days previously at Urgent Medical Care at Gosport where I was eventually seen by a Nurse who gave me exercises.  This has made the pain worse. At 8.00 I phoned the surgery to be told there was a high number of calls and to try again later. When I eventually got through 15 mins later was red the triage list was full but if I needed to be seen to stay on the line. I was number 26 in the queue, 20 mins later I spoke to a receptionist who said it was impossible to give me an appointment today or indeed anytime in the future, by this time I was in tears. I begged just to speak to a doctor on the phone but that was impossible and I was told to go back to Medical Centre at Gosport,or phone again next week.
I was a Nurse in the NHS for 28 years and I cannot believe the depths to which the service to patients, especially patients in severe has sunk. 
I haven’t been seen or worried the Meon Practice for month and months and yet I am now left with no option but to try again and again next week and in the meantime overdose on analgesia.
GP surgery review: sovereign-health-partnership
Title: Awful service
Rating: 1 out of 5
Visited: October 2023
Absolutely abysmal. Have been trying to get something sorted for over a year. The surgery does not listen and I'm left in limbo. 
They refuse to acknowledge NHS guidelines and persist in trying to fob me off.
GP surgery review: sovereign-health-partnership
Title: Good experience
Rating: 4 out of 5
Visited: October 2023
This morning was a prompt, professional and reassuring experience. I was seen within 3 hours of requesting an appointment at the partner surgery
GP surgery review: sovereign-health-partnership
Title: Great care
Rating: 5 out of 5
Visited: October 2023
Had some concerns about my daughter. Called at 0800 and spoke to a very helpful member of staff, appointment made for after school that day, arrived early and seen almost immediately, prescription emailed straight to pharmacy. Thank you, great care and service from receptionist and Dr too.
GP surgery review: sovereign-health-partnership
Title: Timely intervention
Rating: 3 out of 5
Visited: October 2023
I phoned the surgery yesterday and eventually got through (25th on the list)
The lady to whom I spoke added me to the triage list and I was given an appointment for 3 hours later. 
I was initially seen by a very pleasant Nurse Practitioner who decided after taking a history that I needed to see a Doctor.
After a wait of about 20 mins I was seen by a very kind and efficient Doctor, who decided I needed to go to QAH . I am still in hospital now as after numerous investigations and scans needed to be admitted. 
I am so grateful to have received such speedy help from the surgery and my thanks to all concerned !
GP surgery review: sovereign-health-partnership
Title: Quick response
Rating: 4 out of 5
Visited: October 2023
I contacted the surgery online requesting some help as my usual prescription drug was unavailable.  The surgery kept in touch with me via text message, they acted immediately, they actioned my request with compassion and my new prescription was with the pharmacy by the end of the day.
GP surgery review: sovereign-health-partnership
Title: Online Admin queries
Rating: 4 out of 5
Visited: September 2023
I recently registered with this practice and submitted a couple of Admin queries and my registration request online. Everything was dealt with in an extremely timely manner by Reception/Admin. 
I sincerely hope this sort of quick reaction to online queries can be rolled out/extended to online GP consultations which have worked extremely well in my previous GP practice.
GP surgery review: sovereign-health-partnership
Title: Above and beyond
Rating: 5 out of 5
Visited: September 2023
It seems my review didn't 'post' so I'm writing it again as it's the least I can do for the exceptional member of the reception staff who dealt with my query a week ago. Not only did she listen attentively and sensitively to my somewhat complicated question regarding my parents situation but then took the time to make further enquiries herself and let me know how it was progressing, even though it was the very end of her working day. She assured me that she would see it through and she did the following day. I felt totally confident that she was doing everything she could to help. She went above and beyond and I cannot say how grateful I am. In turbulent seas of trying to help aged and poorly parents at a distance she truly was a safe harbour. Thank you!
GP surgery review: sovereign-health-partnership
Title: Efficient, friendly help
Rating: 5 out of 5
Visited: September 2023
Once again I can’t thank the staff at Meon Practice enough for all their help. In particular the Pharmacy Team. Quick, efficient, knowledgeable, and above all very understanding, patient and so so helpful. Thank you so much!
GP surgery review: homewell.curlew-practice
Title: Great Mental Health Call
Rating: 4 out of 5
Visited: January 2024
My telephone consultation today had me feeling seen and heard, great advice, fantastic words of encouragement and a clear concise plan of action. 10/10
GP surgery review: homewell.curlew-practice
Title: Great surgery
Rating: 5 out of 5
Visited: December 2023
I had two injections to relieve my arthritis and I'm not too good with needles but they made me feel very relaxed and confident with their very professional attitude,I hardly felt any pain and came away feeling that I've been treated like a celebrity.
Highly recommend practice
GP surgery review: homewell.curlew-practice
Title: Good GP Practice
Rating: 5 out of 5
Visited: December 2023
Plenty if time with GP face to face to discuss concerns. Examination as thorough and a plan made going forward.

If there is ever a problem (rare) it's always sorted out within 24 hours.
GP surgery review: homewell.curlew-practice
Title: Fantastic caring practice
Rating: 5 out of 5
Visited: December 2023
I had an appointment face to face after a short wait for an ongoing issue kind caring team well done
GP surgery review: homewell.curlew-practice
Title: Cortisone clinic
Rating: 5 out of 5
Visited: November 2023
Warm,welcoming, highly professional with time for the patient. A very good experience, thank you. Surgery was well managed, with an air of calm and competent control,  the nursing team appeared happy, and displayed care for the most vulnerable patients.
GP surgery review: homewell.curlew-practice
Title: Amazing staff
Rating: 5 out of 5
Visited: November 2023
I went in for an appointment to have the coil changed by a GP with assistance from a nurse.
Both were friendly, chatty, and kept me informed through the whole process. I felt at ease and considering the procedure, I was fairly comfortable. It was done within 10 minutes. Both were incredibly lovely and I felt they were both passionate about what they do.
GP surgery review: homewell.curlew-practice
Title: All good
Rating: 5 out of 5
Visited: November 2023
I saw the doctor for a non urgent appointment. I felt that she knew her stuff and put my mind at ease. I did not feel rushed at all, and I felt that she was listening to all that I said.
GP surgery review: homewell.curlew-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
I had a recent appointment at the surgery , the doctor arranged for an x-ray which I had the next day.I then received my results in 2 days. 
So I was very impressed.
GP surgery review: homewell.curlew-practice
Title: Doctors who care
Rating: 5 out of 5
Visited: November 2023
After having major surgery recently, I have had cause to contact my doctor to arrange additional medication, the doctor phoned me to check my condition and to ensure the medication was right for my symptoms. Whilst talking to the Doctor about medication, I mentioned a problem I’d been experiencing since leaving hospital, the Doctor immediately made a face to face appointment for me. At the appointment we discussed the best way forward to resolve my medical issue, the Doctor has also asked the nurse to ensure I’m added to next joint injection clinic. It is sometimes difficult to get through to see a Doctor but having a telephone consultation can sometimes work you, I think that sometimes the reception team don’t understand the issue a patient may have where an actual face to face appointment might be better for both patients and Doctors.
GP surgery review: homewell.curlew-practice
Title: Wasted my time again
Rating: 1 out of 5
Visited: November 2023
Went as the Dr want to see him and he couldn't remember why . I asked 1 question he couldn't answer. More questions than answers.  Still at least is was face to face and not send a photo to a nurse or health care assistant which is the standard request.  It is a real shame how a once great and caring GP to the un caring one it is now.
GP surgery review: vine-medical-group
Title: Diabetic review
Rating: 3 out of 5
Visited: January 2024
Seen by HCA at designated appointment time. Very efficient and friendly, thorough  and was as I expected.
GP surgery review: vine-medical-group
Title: Prompt service
Rating: 5 out of 5
Visited: January 2024
The telephonic query was one referring to my wife who is suffering from dementia.First taken at reception who took all relevant details and then promised that a Doctor would call back soon.
This duly happened and he spoke firstly to myself and then to my Wife.All queries answered and most impressed with the service as I know how busy you are.
Many thanks
John Robinson
GP surgery review: vine-medical-group
Title: Automated Nightmare
Rating: 3 out of 5
Visited: January 2024
Having to use a completely absurd algorithm based booking system to try and end with a result to get an appointment to see a physical Dr, 3 referrals to a pharmacy who all said i needed to see my Dr , but an inability to get an appointment, when recontacting the practice to follow Pharmacists guidance. without numerous calls and  a visit to a treatment centre who could have not bee more helpful  to get the practice instructed to see me. Who even denied receipt of the instruction sent the previous evening. Completely ridiculous
GP surgery review: vine-medical-group
Title: Still waiting over 24 hours
Rating: 2 out of 5
Visited: January 2024
Called into health centre yesterday for advice as my wife has cancer. Receptionist was polite and helpful and arranged for doctor to call us during afternoon surgery. Went back at 08:30 this morning as no phone call received and a different Receptionist said she would email the original Receptionist. What a joke. I would like to know what the doctor has to say not the Receptionist. It seems like we are discarded after having a fictitious 
appointment made. This service is diabolical.
GP surgery review: vine-medical-group
Title: Asthma review
Rating: 5 out of 5
Visited: January 2024
The nurse was approachable,  she listened to my concerns and gave good, valuable verbal advice as well as printed information to take home.
GP surgery review: vine-medical-group
Title: Safe, on time and reassuring
Rating: 5 out of 5
Visited: January 2024
Having come to an in person appointment (which was book within 24 hours of doing my Aviva form) for the first time in over 4 years I was immediately comfortable. I went into the appointment a few mins early and had fantastic service.
GP surgery review: vine-medical-group
Title: Good professionals
Rating: 5 out of 5
Visited: January 2024
Systematic and professionally managed. Though waiting times on phone are high but registering through anima app is helpful
GP surgery review: vine-medical-group
Title: Very friendly, pain free blood test
Rating: 5 out of 5
Visited: January 2024
I had a blood test, appointment was easy to book & the nurse was able to draw easily & pain-free which with my veins is not easy.