janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: ossett-surgery
Title: Helpful doctors & staff.
Rating: 5 out of 5
Visited: February 2022
The telephone appointment service is very efficient.
I have recently needed to see a doctor which after using the ring back services was seen the same day.
Very friendly doctors & staff
GP surgery review: ossett-surgery
Title: Telephone appointment
Rating: 4 out of 5
Visited: February 2022
Thank you for the way the telephone appointment went this morning, the lady was polite and very helpful
GP surgery review: ossett-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: January 2022
Very well mannered staff and very helpful i have always regarded all the staff as very helpful and they have helped me out so much and im always able to talk to them as they listen and never judge as a nhs worker my self its some times very hard to find decent people to talk to specially with all this pandemic but i find all the staff special and angels
GP surgery review: ossett-surgery
Title: Good service
Rating: 4 out of 5
Visited: January 2022
Rang up at 8am and it did state no appointments availiable for today please ring back, thought that was strange as they open at 8am. However when I said I would like to speak to an advisor I was put through and made a same day appointment. Reception staff we informative and helpful. ANP was very approachable and professional. No complaints
GP surgery review: wilmslow-health-centre
Title: Fantastic
Rating: 5 out of 5
Visited: September 2022
Arrived for my flu jab at the set time,straight in to the room jab done right  away out to the car all within 5 minutes.You can’t fault the service given by all concerned well done.
GP surgery review: wilmslow-health-centre
Title: Good
Rating: 4 out of 5
Visited: September 2022
Delays to answer the telephone are unacceptable. I was waiting for 30 minutes before it was answered.
GP surgery review: wilmslow-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
My husband and I arrived for our flu jab at 10.30am. We were seen immediately and were out less than 5 minutes later. Excellent planning and organisation by the practice.
GP surgery review: wilmslow-health-centre
Title: In this instance very customer friendly.
Rating: 4 out of 5
Visited: September 2022
Flu injection “appointment “ but asked for and was given the Covid seasonal booster at the same time. This flexibility was very helpful, so thank you.
GP surgery review: wilmslow-health-centre
Title: Flu jabs
Rating: 5 out of 5
Visited: September 2022
Had a flu jab which was done with care and the organisation of this was carried out very efficiently very good
GP surgery review: wilmslow-health-centre
Title: Great service
Rating: 5 out of 5
Visited: September 2022
Helpful staff and the GP's are exceptional. The on line booking request system is easy to complete and the response is often very quick.
GP surgery review: wilmslow-health-centre
Title: Practice makes perfect!! (Get it!??)
Rating: 5 out of 5
Visited: September 2022
Very thorough admin wise with notifications of appointment. Welcoming team lovely! Personally, I went straight in for my flu jab. I was asked if I had had my covid Booster yet, and immediately  checked there were some available and arranged, and I was able to walk across the surgery to have this Booster as well! So efficient and  friendly I would recommend to anyone. Thank you
GP surgery review: wilmslow-health-centre
Title: Great Practice - worthy of praise
Rating: 5 out of 5
Visited: September 2022
This is a good friendly GP practice. Always attentive and prompt with replies to queries. Can’t really fault it in any way. Just full of praise for its conduct and organisation
GP surgery review: wilmslow-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Helpful and organized! The staff is kind and takes time to guide you. Also, whenever It was urgent to see a doctor, I had an appointment arranged the same day. Wilmslow Health centre is a great medical place and I highly recommend it!
GP surgery review: wilmslow-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: September 2022
Well organised, welcoming service for covid booster. Minimal waiting in we’ll spaced waiting area. Staff were friendly and helpful. The only suggestion is that disabled parking spaces and nearby uneven paving could be improved
GP surgery review: west-derby-medical-centre
Title: No appointments
Rating: 1 out of 5
Visited: May 2022
I have been on the phone trying to get an appointment. Finally get through to be told none left. Explained the problem to the receptionist to be told the best way to get an appointment is to queue up outside the surgery at 8 in the morning!!
GP surgery review: west-derby-medical-centre
Title: Dreadful  Service
Rating: 1 out of 5
Visited: May 2022
Within the last 4 weeks I have had to order repeat prescriptions which I have used the online service to do.
On both occasions I have got the chemist only to be told that one of the items  was not on the prescription. 
The surgery has been closed on both occasions  to try and chase this up.
It has taken me an hour on hold to speak to a receptionist  and on both occasions  I have been assured  that the item would be sent to the chemist,  which it hasn't. 
Have therefore had to try and contact the surgery again, which is an absolute  nightmare , only to be told that the prescription  has been printed off and therefore not sent to the chemist. 
I have had to finish work early to go and get the prescriptions 
Find that the level of service is exceptionally  poor, I thought the whole point of having an online service was so that you didn't need to ring the surgery, but feel that need to constantly  chase up simple things so that they are done correctly, there seems to be little regard for patients  at this surgery
GP surgery review: west-derby-medical-centre
Title: 110%
Rating: 5 out of 5
Visited: May 2022
superb medical centre. 
you receive exceptional treatment. what you need, not what you want. may i say a great big thank you to all in the centre for keeping me alive, with my medical conditions.
best wishes to you all.
GP surgery review: west-derby-medical-centre
Title: Awful appointment set up
Rating: 1 out of 5
Visited: May 2022
Rang off mobile phone at 8am, got through to 6th in the queue and it slowly worked down until I was next. However felt it was off when I was still next caller after 15 mins so attempted to call off my partners to phone and got through to 30th. That queue continued to go down to 20th in the queue (by this point on hold as next patient for 35 mins). Someone finally answered the initial call to say no appointments. Tried to explain how I’d been on hold at next caller but the other phone calling the same number was moving down the queue and receptionist was extremely rude and not one bit bothered! How is it possible to ring the same number and have 2 different call queues where one isn’t being answered! Gp surgery has majorly gone down hill in the last few years and now a bit of a joke!
GP surgery review: west-derby-medical-centre
Title: Accessing appointments with a GP
Rating: 2 out of 5
Visited: April 2022
I would like to draw attention to the patient appointment service at West Derby Medical Centre as it is impossible to get an appointment with a GP using either the telephone appointment service or if one goes into the Centre early in the morning.  All the appointments are gone in the first 7/8 minutes of the telephone service and the walk-in service being available.
I have been on the telephone for hours trying to get through, each time I ring I am put in a queue and hold on for hours waiting.  Sometimes the phone goes dead and I have to start all over again or sometimes I do not get through at all after hours on the phone or sometimes I have to re-ring a number of times - all to no avail as I don't get through. I know I am not the only patient to experience this.
This is very much not acceptable.
GP surgery review: west-derby-medical-centre
Title: no appointments, no doctors
Rating: 1 out of 5
Visited: April 2022
There are simply no appointments. You must rely on being the first four people in the queue which  means being there around 7am as after 4 appointments have been given, you will be told by the staff behind the desk that there are simply no other appointments for the day. They will also refuse to book you an appointment for the next day, claiming that they 'cannot access the schedule in advance'. You can queue whilst being on the phone at the same time for days on end. Only after managing to go on some unknown online booking system did we manage to get an appointment for our daughter. 
I have seen elderly people and heavily pregnant turned down at 8am after queueing for one hour.  
We have given up with our doctors and now have to use walk in centres if we require any medical treatment.
GP surgery review: west-derby-medical-centre
Title: Appointment system is appalling
Rating: 1 out of 5
Visited: March 2022
I,m fine with using a phone call/triage system but trying to get through to this practice is a nightmare. phone lines open at the time people are going to work or taking children to school. You wait for ages in a queue if you can even get through only to be told appointments have all gone and to ring back tomorrow. It's not possible to take every morning off in the vain hope you get through. They have e consult but they turn it off after a certain point so you can't use that either. 
Receptionists are rude and abrupt. I,m sure they get a lot of flak dealing with frustrated patients, but if they sorted the appointment system out this would reduce. People are worried and sick and anxious. There is no differentiation between an emergency appointment and being able to book an appointment for something routine which can wait.Everyone is fighting for the same day spots due to how you have to phone on the day.
GP surgery review: west-derby-medical-centre
Title: Can never get an appointment
Rating: 1 out of 5
Visited: March 2022
The appointment system for this practice is a disgrace. I have been trying all morning to get through on the phone and get put on hold and then cut off. The appointment booking system is always unavailable and the online service to ask for help is closed. I have been send a letter from the GP telling me to book an appointment but I just cannot get through. I work from 7.45am so cannot "simply" turn up at the practice in the morning and queue, I need to be able to make an appointment over the phone. This isn't the first time I have experienced this problem at this practice. It happens every time I need to book an appointment. The last time I managed to get one, I had to take a day off work and still then, the appointments had "all gone" by 8am! Due to the shear stress of this situation I ended up in tears in the reception. I actually dread trying to get any sort of medical help now. I don't understand how it can be so bad, and for such a long period of time.
GP surgery review: west-derby-medical-centre
Title: Great care from doctors
Rating: 4 out of 5
Visited: March 2022
I realise there have been problems with appointments in the past but to be fair I feel I have to give credit to them.  Over the past two years The nurses have still kept up to date with my regular blood tests and when I have needed to speak to a doctor I have been given an appointment without problem. The doctors I have spoken to have gone through the details with me and have been happy to answer any questions I had. The reception staff on the phone have always been helpful and friendly.
GP surgery review: west-derby-medical-centre
Title: A disgrace
Rating: 1 out of 5
Visited: March 2022
Tried to get a appointment over a few days. Today i was number 15 once the lines opened waited 45 mins to be told they have none left how when i was number 15 but was told if its urgent i can have a phone consultation in 3 days time
Reception are a disgrace and need to learn how to talk to patients
GP surgery review: the-cedars-medical-centre
Title: Flu Jab
Rating: 5 out of 5
Visited: October 2022
My experience was very good. The process was well organised, speedy and efficiently carried out by all staff.
GP surgery review: the-cedars-medical-centre
Title: Very efficient
Rating: 5 out of 5
Visited: October 2022
Our visit to the surgery for mine and my husbands flu jab was excellent... It was all done very quickly and in a friendly manner. Thank you
GP surgery review: the-cedars-medical-centre
Title: caring practice
Rating: 5 out of 5
Visited: October 2022
Very friendly and caring staff. Always helpful. Would recommend that people seriously consider registering with this practice
GP surgery review: the-cedars-medical-centre
Title: First class Service. Very Professional
Rating: 5 out of 5
Visited: October 2022
Had my Flu Jab, Saturday 08th October 2022
First class from moment I entered the Facility
Well organised
Very Professional
In and out ~5 minutes. Including short queue
Well done Cedars
GP surgery review: the-cedars-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Attended the practice for a flu jab recently. Very well organised, lots of pleasant and helpful staff and volunteers on hand. No waiting.
GP surgery review: the-cedars-medical-centre
Title: Very efficient and friendly
Rating: 5 out of 5
Visited: October 2022
Very well organised.  Just straight in and out for flu jab.  Very friendly staff who had an excellent process in place
GP surgery review: the-cedars-medical-centre
Title: Well done TheCedars!
Rating: 5 out of 5
Visited: October 2022
Staff were friendly as always and the flu vaccinations were very well organised. In and out quickly all very efficient. 
Sometimes one has to ring a lot to get an appointment but staff are always very helpful and I always manage to get an appointment. 
Very happy with the practice.
GP surgery review: the-cedars-medical-centre
Title: Quick and organised for Flu jabs
Rating: 5 out of 5
Visited: October 2022
Early notification by text and online booking is as straightforward . In and out in under 5 minutes on the day
GP surgery review: the-cedars-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: October 2022
quick service for flu jab seemed to be run like a production line rather than a personal service considering this is an important issue getting flu jabs and covid boosters there seemed to be no personal touch given to  vulnerable people, and people of a certain age who are treated like cattle, staff didn’t even look at patients they asked name dob and address and no other chat this does not help.!!
GP surgery review: the-cedars-medical-centre
Title: Very efficient flu jab service
Rating: 5 out of 5
Visited: October 2022
My wife and I visited on Saturday for flu jab. Great service and friendly staff. An all round excellent performance.
GP surgery review: roby-medical-centre
Title: Thank you for being there
Rating: 5 out of 5
Visited: January 2023
I recently had to call the practice to book an appointment after not feeling well over Christmas. I don’t go to the practice often and thankfully I’m a well person.   Listening to the media made me believe it was going to be difficult to get an appointment and I was dreading it.  It couldn’t be easier I rang the phone was answered after a couple of minutes and I was asked if I wanted face to face or telephone, I asked for face to face and then was then given options for times the same day! I then needed a further appointment a week later and the same thing happened, this time I choice to have an appointment the next day. Amazing service each time and the staff are lovely. 
Just shows don’t believe the media trust your local practice and believe they are there to help you! 

The practice has changed a lot since the change in owners but it’s all for the positive!
GP surgery review: roby-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: January 2023
After a phone call re: my husband who was really feeling u well, he was given an appointment to see the doctor that same morning.  She was very concerned about his health and obtained a consultant appointment at local hospital that afternoon.
Follow up on him has been quick and efficient.
Also, I find that I always get a return can if I have a problem with anything, which is 
Wonderful, as are all the staff I have dealt with since they took over my existing practice.
GP surgery review: roby-medical-centre
Title: Excellent GP practice
Rating: 5 out of 5
Visited: January 2023
I’ve recently joined this practice after reading the reviews and it’s lived up to the reviews. The phone is answered quickly, I’ve had a medical and a doctors appointment and a welcome leaflet. Didn’t get all of that in the years I was with my previous practice. 
I was even offered a cup of tea because the doctor was running behind at a home visit, who knew doctors still did house calls! 
I would recommend this practice and would like to say credit where credit is due this practice is working hard and you can always get an appointment and a a service with a smile.
GP surgery review: roby-medical-centre
Title: Excellent practice
Rating: 4 out of 5
Visited: January 2023
Since the practice has changed hands, the improvement has been astronomical. It is very easy to get an appointment and staff are friendly and helpful.
GP surgery review: roby-medical-centre
Title: Fabulous practice
Rating: 5 out of 5
Visited: January 2023
I recently had to phone Roby Medical Centre for an appointment. I didn't have long to wait in the queuing system and was given an appointment with a specialist nurse that same morning. The whole experience from initial telephone conversation to consulation, a referral, another appointment with a GP a couple of days later were so professional but I also have to say personal which when you are feeling under the weather makes you feel better.  I had blood tests at 7.45am and had the results text to me before 7.00pm the same evening! Keep up the good work - we are so lucky to have you.
GP surgery review: roby-medical-centre
Title: Amazing practice!
Rating: 5 out of 5
Visited: January 2023
All the staff are so polite and helpful at getting you booked in at the practice. I was seen for my appointment on time if not earlier and I never felt as if I was being rushed at all and everything I asked was explained to me so well. Would 100% recommend this GP practice to anyone looking to register.
GP surgery review: roby-medical-centre
Title: A caring practice
Rating: 5 out of 5
Visited: January 2023
I joined this practice in May 2022 after being unable to get an appointment at my previous practice. 
Joining was really simple I got an appointment on the same day and a new patient health check. 
I’ve had several appointments recently some booked in advanced some needed on the day and I have always been seen in person by the doctor. 
The staff are very polite and professional, thank you for all your hard work and support. 
I would highly recommend this practice.
GP surgery review: roby-medical-centre
Title: Lovely Staff
Rating: 5 out of 5
Visited: November 2022
Great practice . Lovely Helpful Receptionists and Doctors. Thanks to you all. 
How great to have such a pleasant and professional Medical Centre.
GP surgery review: roby-medical-centre
Title: Great, Caring Practice
Rating: 5 out of 5
Visited: November 2022
I feel as if I have stepped back in time and found a surgery who actually listens and acts on your problems! From the people who take your calls right up to the doctors, nurses and practice manager. They are all so welcoming and whatever service they can offer to get your problems sorted. I really have been so impressed! To be honest I was thinking at the start of 2022 of changing to a surgery closer to home however now I know I would follow them happily to keep the level of care I feel we are now receiving.
 It was a difficult start for them due to unforseen circumstances but they have tried and managed to keep their patients as informed as possible about what they are doing and what they are aiming for in the near future. Again I really am impressed with their care and honest. Well done to all.
GP surgery review: roby-medical-centre
Title: Excellent service and care.
Rating: 5 out of 5
Visited: October 2022
I have recently joined Roby Medical Centre, on the recommendation of a friend.  I am absolutely delighted with the care and attention I have ( quickly ) received. I secured a face to face appointment and long overdue relevant health checks. The  practice can be well recommended. A thank you to all the staff  -they have all been extremely  pleasant and very professional. An efficient and very caring practice.
GP surgery review: fir-park-medical-centre
Title: Friendly and Helpful
Rating: 5 out of 5
Visited: August 2022
I telephoned 3 days on the run, got a triage call on day 3, was called within the hour and sat in front of a GP the same day. Excellent service from a busy but very caring surgery. Friendly and helpful staff on arrival.
GP surgery review: fir-park-medical-centre
Title: Brilliant Service
Rating: 5 out of 5
Visited: July 2022
The last couple of years have been very challenging as my now 3 year old son seems to be susceptible to viruses and I’m often like most parents struggling and worried when their child spikes a temperature. Every time I call the surgery I’m never turned away and I always get an appointment. I have been given an excellent service by my GP practice even during these very difficult couple of years. The staff are all so lovely and friendly from receptionists to GP’s. Just thank you for being there.
GP surgery review: fir-park-medical-centre
Title: Awful!
Rating: 1 out of 5
Visited: May 2022
You cant get through on the phone in the mornings so booking an appointment on the day is impossible! We Can’t book online as the system won’t allow us to. You can e book but we have been waiting 3 weeks with no response! Some reception  staff  are rude and very unhelpful!
GP surgery review: fir-park-medical-centre
Title: Very unorganised and impossible to get through
Rating: 1 out of 5
Visited: March 2022
I have been calling at 8am, like the receptionist told me, for the past 4 days in a row to check to see where my ADHD referral had gone, since I had requested it over 2 years prior, and the number is, and has been since they moved, engaged until nearly 9am. When I finally got through, I was in queue position 10, and then when finally making it to the receptionist I am told there are no appointments left and that I will need a re-referral for my ADHD as it was ‘so long ago’. I regularly rang the surgery to double check that my referral had been sent, and when asking the ADHD centre I was referred to, they had a record of my referral but I was told that the GP surgery was required to fill in a form to send back, which they did not. I have been a patient here since I was born but the service in the past 6 months has been worse than when the pandemic occurred and people need to be informed of just how unorganised this surgery is to book an appointment; for regular prescriptions; and for online consultations.
GP surgery review: fir-park-medical-centre
Title: Shingles Vaccination
Rating: 5 out of 5
Visited: March 2022
I was seen very quickly and the nurse was friendly and reassuring. I did not receive a reminder of the appointment as usually happens but this may have been due to computer problems.
GP surgery review: fir-park-medical-centre
Title: Very disappointing
Rating: 1 out of 5
Visited: March 2022
After waiting two weeks for medication that should have been on repeat prescription I was promised a call at 4.30.  By 5.45 I was chasing my call,and told I was on the list,and would definatly recieve a call. No call As expected,and it is now 7.30 the reception staff have gone home now and I have not been called. A nice new surgery,that in this instance has failed to look after one of its patients.
GP surgery review: bolton-medical-centre
Title: Good communication
Rating: 4 out of 5
Visited: March 2022
Offered me the best solution and managed to get an appointment booked. Good communication and managed to help with my query