janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: gps-healthcare
Title: Re: parking at tanworth lane surgery
Rating: 3 out of 5
Visited: June 2023
Thank you for the reply about no availability on parking at Tanworth Lane Surgery. Have you counted how many parking spaces there are? When I went I looked in the surgery and the pharmacy, I saw 2 people! So your report you gave me does not stack up unless there was 2 dozen patients in with doctors! In these times post Covid you’re lucky to get an appointment let alone meet face to face with a doctor. The lack of parking spaces is a regular occurrence and needs sorting.
GP surgery review: gps-healthcare
Title: Cannot bury my father
Rating: 1 out of 5
Visited: May 2023
Awful experience trying to arrange my father’s death certificate. Constant prevaricating about which doctor was responsible for signing the required paperwork. Still waiting on a resolution two weeks after he has passed. Those involved have shown no compassion and are quick to blame others within their practice, rather than take the responsibility on to sort it themselves.
GP surgery review: gps-healthcare
Title: Great Practise
Rating: 5 out of 5
Visited: April 2023
I was able to get an appointment very quickly. The receptionist was polite and friendly on the phone and face to face. The medical professional I saw was informative and polite. I was very happy with my experience at the village surgery.
GP surgery review: gps-healthcare
Title: Acute services
Rating: 4 out of 5
Visited: April 2023
Was offered an appointment same day.  Appointment ran to time and issue dealt with.     Prescription issued but could not collect at pharmacy straight away as it needed to be reviewed by a GP first
GP surgery review: gps-healthcare
Title: Visited Village Sugery
Rating: 5 out of 5
Visited: April 2023
Fantastic service called this morning and got late evening appointment absolutely brilliant. Staff friendly, cant fault in any way. Such a refreshing change.
GP surgery review: gps-healthcare
Title: Procedures not followed
Rating: 3 out of 5
Visited: March 2023
I am still waiting for a referral to be sent for hip surgery at Birmingham Royal Orthopaedic but it still hasn't been done, I have now been waiting several months
GP surgery review: gps-healthcare
Title: Needs improvement.
Rating: 1 out of 5
Visited: March 2023
30-40 minute wait every time I phone. 
Extremely difficult to get a Doctors appointment. 
Mix up/mistake with blood tests.
Unable to get my online records despite several attempts. 
Staff always  lovely but overwhelmed/understaffed?
GP surgery review: harborne-medical-practice
Title: Inadequate and unresponsive
Rating: 1 out of 5
Visited: June 2023
I waited 40 mins on the phone for someone to take my call to try to make an appointment, but when the call was finally answered I was informed that appointments could not be made until 2:00 pm and I would have to try again in 10 minutes. Another 30 mins on the phone after 2:00 pm to be told that an appointment could be made, but in two weeks time - and not a face to face appointment, just a phone call. I asked to speak to the practice manager but they also failed to contact me. What a sorry, ineffective and potentially life threatening state of affairs. I need a change in my cardiac prescription but will need to go to our local emergency hospital department to avoid a potentially dangerous delay. This practice has accepted over 15000 patients and the accompanying uplift in practice income but has only employed 6 Doctors. This is reckless and greedy. Please sort this out.
GP surgery review: harborne-medical-practice
Title: Great patient care and service
Rating: 5 out of 5
Visited: June 2023
I had an appointment with Dr … a few days ago . I was so worried as I had on-going some skin irritation symptoms around my nose since January . He kindly listened to me. Then he explained about the test and treatment . He is a highly skilled and caring Doctor . Thank you so much 😊
GP surgery review: harborne-medical-practice
Title: Not as good as it was
Rating: 3 out of 5
Visited: May 2023
An hour on hold to get an appointment in three weeks time.When I have difficulty walking now,my wife is disabled MS and cannot walk ,I need help now not at the end of the month.
GP surgery review: harborne-medical-practice
Title: Quick response
Rating: 4 out of 5
Visited: April 2023
Was excellent service !
Quick appointment, I asked for referral to surgery was done quickly!
Thanks every time I call the reception 
They answer all the questions 
In a professional way
GP surgery review: harborne-medical-practice
Title: Cannot book an appointment on the phone
Rating: 2 out of 5
Visited: April 2023
Very difficult to get through,I cannot understand why we cannot book an appointment for a time in the week which is mutually convenient.
The 8 am and 2 pm call is ridiculously busy.
GP surgery review: harborne-medical-practice
Title: Very satisfied with treatment
Rating: 5 out of 5
Visited: March 2023
I’ve always found Harborne Medical Practice to have hard working and helpful staff. Very happy with my treatment here. Reception staff do their best to help you and get things sorted. They have a hard job and and always impressed with the service.
GP surgery review: harborne-medical-practice
Title: Great service
Rating: 4 out of 5
Visited: March 2023
The receptionist I spoke to was outstanding and really helpful and understanding. Showed compassion and got me straight in for an appointment with a GP immediately. The GP who I saw was also brilliant, took time to talk to me and explain things and has gone the extra mile to chase things up for me. Really good service from both.
GP surgery review: harborne-medical-practice
Title: A very friendly and caring practice
Rating: 5 out of 5
Visited: March 2023
Members of staff in whatever capacity are helpful and caring as well as being efficient. I always leave the surgery feeling reassured.
GP surgery review: harborne-medical-practice
Title: Terrible practice!
Rating: 1 out of 5
Visited: February 2023
The waiting times are ridiculously horrendous here! I called at 8 am, waited an hour in the line only to be told to call back at 2pm. The same happened at 2pm too and when I mentioned I was concerned about my health, she only said all I could do was keep calling everyday at 8am and 2pm till someone answers! This is absolutely ridiculous and a total waste of people's time!! I am appalled at the complete lack of concern for a patient's health by the practice!
GP surgery review: harborne-medical-practice
Title: From Hero to Zero
Rating: 1 out of 5
Visited: January 2023
I couldn't get thru, so 111 told me to go to Accident and Emergency. Stress caused me to suffer aggressive psoriasis attack along with a severe outbreak of Dyshidrotic Eczema. The pain was unbearable, skin dropping off my hands. That visit was before new year. Still not heard anything and I still can't get thru. This practise used to be the best in Brum and I was pround to tell friends how good: same day phone and appointment. Now I would say: can't even get through on the phone. Shame.
GP surgery review: college-road-surgery
Title: Great Nursing Team
Rating: 5 out of 5
Visited: January 2022
Nervous autistic young man seen by nurse at 10.40am today. She was very creative in her approach. Good communication, excellent result achieved. She is a credit to the practice. Well done TH.
GP surgery review: lordswood-house-group-medical-practice
Title: Paramedic
Rating: 1 out of 5
Visited: June 2022
I had the unfortunate experience of having an extremely rude and uncaring paramedic from the surgery visit my grandmother. She did not gain consent or explain any procedure to my frail, confused elderly mother and was very rough and uncaring. She does not have the right attitude or nature to be in this profession and I suggest that if she is that unhappy and miserable in her job she should look for something else.
GP surgery review: lordswood-house-group-medical-practice
Title: Good Practice
Rating: 5 out of 5
Visited: May 2022
I have been a Patient with Lordswood Medical Practice (formerly Selcroft Medical Practice/ Surgery "before" the merger with Lordswood) for approximately 30 years. I have always experienced a good, efficient and satisfactory service. However, during the past few months, especially during the early part of this year, I understand that Lordswood experienced some issues, and struggled to cope, as a result of acquiring a huge number of patients, and which placed immense pressure on the employees/ support team, receptionists and Doctors as a whole. I was always mindful of this, by being understanding and patient, especially whenever I had to make contact to request an appointment with a Doctor. On those occasions, if there were no appointments available, the Receptionists always offered an alternative telephone appointment to discuss my medical condition with a Doctor, which I consider was fine. Whenever I have contacted Lordswood to request a repeat Prescription, the Receptionists were always helpful and efficient in organising this for me in a timely manner. The Receptionists have always been helpful, polite and efficient (both on the phone and in person at the Practice). The Doctors have always provided a good and satisfactory service and care also, providing an explanation of my medical condition, and offering advice and assistance. I think that Lordswood have coped quite well, and performed as best they can, under the circumstances especially during challenging and busy periods. Well done, and thank you.
GP surgery review: lordswood-house-group-medical-practice
Title: Can’t get through.
Rating: 2 out of 5
Visited: May 2022
Terrible can’t even get in the queue for phoning it’s full. What’s happened to this  surgery ..either it’s being mis managed or too many patients all of a sudden. Thinking of changing doctors could not get any worse.
GP surgery review: lordswood-house-group-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: May 2022
Thank you so much to Lordswood Surgery for your excellent service - from the Receptionist who took my call (admittedly I had to wait in a queue - but she was polite and apologised for the wait), The paramedic who completed a telephone consultation (which was by far more convenient for me than taking time off to come in to the surgery) and to the receptionist who helped me when I later needed to come in to the surgery. The paramedic was professional and very understanding - and was very thorough to ensure she made the correct diagnosis.
Overall, it was a great experience and I would recommend this surgery.
GP surgery review: lordswood-house-group-medical-practice
Title: Over and above
Rating: 4 out of 5
Visited: April 2022
I needed a repeat prescription for a medication that is currently not available/out of stock nationwide. I had sourced an online pharmacy for a substitute medication, and the Prescriptions desk was amazingly helpful, finding the correct info they and I needed for them to then send an electronic prescription directly to the pharmacy so they could dispense immediately, as well as taking the time to confirm the medication swap with the doctor and get the new prescription completed whilst I was there. Thank you.
GP surgery review: lordswood-house-group-medical-practice
Title: Needs monitoring
Rating: 1 out of 5
Visited: February 2022
This Practice urgently needs external inspection. It has coped worse and worse during the pandemic: first patients had online and phone access. Then online access stopped and it was phone only. Then it was phone only except Wed and Thurs afternoons - no phone access at all then! Now it's a text message - only contact if it's urgent. It's a big group of practices with a lot of staff, but something is going badly wrong. The pandemic is not responsible for the increased volume of phone calls, it's due to 3 practice-loads of patients all calling one number, because all other forms of access have been stopped or massively restricted - online access stopped ages ago, and walk in has been stopped again. (A very few appointments have been available online - maybe 10 for thousands of patients). Many, many patients are being left to fend for themselves or have to resort to overloading A and E. It is very worrying that this Practice has not managed to adjust throughout the pandemic and, as most patients are back at work as normal and businesses and services are fully opened again, this practice is going in the opposite direction. For the patients' sake it badly needs to improve - via external monitoring.
GP surgery review: lordswood-house-group-medical-practice
Title: Bad
Rating: 2 out of 5
Visited: February 2022
The service is really  bad when you call the doctors they will say they is no appointment  left and they will say to you to call them  back the next day when you do the  same thing happens and which is not good so I am sorry but I am not happy with the service
GP surgery review: lordswood-house-group-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: February 2022
Have sought appointment for our daughter a couple of times . The GPs promptly call back by telephone whenever I have requested an appointment.  The practice arranged a Face to Face appointment for my daughter at the earliest . Very helpful and friendly GPs .
GP surgery review: lordswood-house-group-medical-practice
Title: Great service today
Rating: 5 out of 5
Visited: February 2022
Got seen and collected prescription in under 40 minutes - really good service today, despite the evident pressure on the staff (both clinical and non-clinical).  Thank you.  Had expected it to be FAR more difficult than it was.
GP surgery review: hobs-moat-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
Following many years of great service at this practise I was very impressed with both doctors and staff during the period of COVID especially my most recent appointment  they were very caring, considerate and professional supporting me with various issues which thankfully have now been resolved.
GP surgery review: hobs-moat-medical-centre
Title: Massive Improvement
Rating: 4 out of 5
Visited: February 2023
I reviewed the surgery last year at a time when all patient reviews were very negative. The surgery has obviously undergone a transformation and my recent experiences have all been very positive; everything from answering the phone to the time taken to get an appointment.
GP surgery review: hobs-moat-medical-centre
Title: Great improvement
Rating: 4 out of 5
Visited: February 2023
My initial booking of the appointment was arranged quickly and easily.  I received a very good service today attending my appointment the receptionist was polite and quickly booked me in while sitting waiting I observed her to be polite to everyone.  The doctor was also polite and attended to my needs with a follow up appointment tomorrow.  All in all a very good service.
GP surgery review: hobs-moat-medical-centre
Title: Good and bad
Rating: 4 out of 5
Visited: February 2023
Waited what seemed like a lifetime for the call to be answered but friendly and helpful once answered. Appointment was 45minutes late but very friendly and approachable doctor when finally seen
GP surgery review: hobs-moat-medical-centre
Title: Much improved
Rating: 4 out of 5
Visited: January 2023
It’s no shock that since Covid getting a Doctors appointment has been extremely difficult. 
 We even looked into changing practices but found that they all had similar problems and issues. 
 You can only speak as you find and I’m sure there will be people who have had problems getting appointments etc, who may have a different perspective. However in recent months we have found the service has vastly improved. 
 Having recently been in poor health I have managed to get both phone and personal face to face appointments relatively easily as has my wife who I’m pleased to say has relatively good health. 
 
 The reception now seems to be running well with understanding and helpful staff who take time to listen and respond in a timely and professional manner. 
 Blood tests and repeat prescriptions don’t seem to be an issue anymore and we have always managed to get appointments when required. 
 
 I always get to see the same doctor who knows my history so the process of a face to face is an easier affair, friendly and efficient.
 
 The doctors are aware of the past issues faced by their patients and seem to be taking steps to address our collective concerns. 
 All in all a vast improvement. I hope this continues to be the case
 
 Personally I’m very happy with the level of care we receive
GP surgery review: hobs-moat-medical-centre
Title: Great Service
Rating: 5 out of 5
Visited: January 2023
I received a very good service recently, the follow up consultation  was thorough and the appointment was arranged quickly and easily.
GP surgery review: hobs-moat-medical-centre
Title: My GP is always there for me
Rating: 5 out of 5
Visited: January 2023
I honestly have nothing but praise for the GP I regularly see at Hobs Moat Medical Centre. He is without doubt the most kind, considerate and through GP I have ever seen. He understands me and helps me with my needs. It is quite difficult to get an appointment with him due to availability but other than that all is great.
GP surgery review: hobs-moat-medical-centre
Title: streamlined  service
Rating: 5 out of 5
Visited: October 2022
Called the practice after lunch for advice was told by the very helpful male receptionist that he would get the dr to phone me, an hour later the dr phoned discussed my issues and booked to see me the following morning 9am, I was seen promptly. Excellent, professional service from start to finish thank you
GP surgery review: hobs-moat-medical-centre
Title: Phone appointment from GP
Rating: 5 out of 5
Visited: September 2022
I couldn’t get through via phone so l left a message on my repeat prescription form via email and got a text at 9am saying GP would ring me. By 10.30am l had a call from a lovely GP who prescribed antibiotics after telling him my symptoms. Prescription was at chemist by 2.30pm. Brilliant service. Thank you x
GP surgery review: three-villages-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: July 2022
Send a request in this morning and seen that morning and referral made. Excellent efficient service thank you!
GP surgery review: three-villages-medical-practice
Title: Very good service
Rating: 5 out of 5
Visited: July 2022
I used the internet contact page so to get support for something that I knew was not immediately urgent (I hate doing that). No phoning in at 8, repeatedly dialling or waiting in a queue. Fantastic service with great clinical service on top of that. Much appreciated.
GP surgery review: three-villages-medical-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: July 2022
Sent email this am with symptoms, received call within the hr. Prescription being sent to my local pharmacy this pm.  Very friendly dr, this service is so good & our family are so relieved to belong to this practice. So good to have this online service not wasting dr time. Nothing but praise & grateful thanks.
GP surgery review: three-villages-medical-practice
Title: Terrible
Rating: 1 out of 5
Visited: June 2022
Emailed over a week ago, not a call or even a reply. Place needs closing down. Absllute joke. Nobody answers the phone, all online. Filled out forms which is comlleyely pointless. God knows how elderly people would cope.
GP surgery review: three-villages-medical-practice
Title: Excellent Service/ Surgery
Rating: 5 out of 5
Visited: May 2022
I moved to this practice a few months ago and I have had nothing but great service since. Their Footfall service is great and really easy to use and replies are very quick. Today I submitted an enquiry and received a reply in 30 minutes and had a call from the GP within less than an hour. Other GP's in the area should follow suit!
GP surgery review: three-villages-medical-practice
Title: Fantastic GP surgery!
Rating: 5 out of 5
Visited: May 2022
I recently moved in to the area and asked friends which GP surgery would be the best option for me.  The feedback pointed to Three Villages and I have to say that my entire experience from initial registration, though to booking appointments, attending the surgery, and pro-active contact from the staff has been absolutely outstanding and without doubt the best I have ever experienced.  
Well done and a big thank you to all of the staff, you are all wonderful and we are so lucky to be patients of this practice.
GP surgery review: three-villages-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
This is a great practice. You complete an online form and usually get a response within the hour. My daughter was ill today and they managed to book me an appointment within 2 hours. The doctors and reception staff have always been very professional, helpful and caring whenever we have needed them.
GP surgery review: three-villages-medical-practice
Title: home visit
Rating: 4 out of 5
Visited: April 2022
Today i had a home visit,I did not recognise the GP who attended.It would have been nice to see one of the partners. I explained the problem i had. He  said he would go back to surgery and discuss the problem with a colleague. Then as i know about my illness, He asked me about end of life care. This I had addressed with McMillan nurse 5 months ago. I found the questions unnecessary. and upsetting?
GP surgery review: three-villages-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
The doctors are brilliant, they keep check ups withyou via  phone calls, spend time listening to you, always there to help you, so glad I moved to this practice
GP surgery review: three-villages-medical-practice
Title: A practice that is easy to access
Rating: 5 out of 5
Visited: January 2022
We are able to access our practice via the internet rather than phoning with a query or for an appointment, in my experience a quick response is received from the surgery offering an appropriate solution (I have received both phone and face to face appointments). Patients who cannot use the internet can still phone the surgery with no long waiting times. I think this is an excellent system, it avoids a lot of time wasting and enables you to think carefully about your problem before writing it down rather than feeling pressurised when talking on the phone
GP surgery review: scott-arms-medical-centre
Title: Booking Appointment
Rating: 4 out of 5
Visited: June 2022
Reception staff did their best to get me a appointment as soon as possible. Dr Jemahl always takes the time to listen to me.
GP surgery review: scott-arms-medical-centre
Title: Notes not read
Rating: 3 out of 5
Visited: May 2022
Husband admitted to hospital early April visited surgery today asked if they had received notes from hospital was told there were 4 notes waited to be read that is 6 weeks after discharge from hospital.I think that is disgusting.
GP surgery review: scott-arms-medical-centre
Title: Serious issues at this practice
Rating: 1 out of 5
Visited: March 2022
Such a deterioration in this practice , poor information on referrals so that hospital rejects , no communication to patients when this happens , patient has to constantly chase booked telephone appointments regularly do not happen . Never a GP available always away
GP surgery review: swanpool-medical-centre
Title: Great and understanding doctor
Rating: 5 out of 5
Visited: April 2022
The doctor i spoke with was really helpfull and considerate and could relate with my issue he has really helped me and set me on the right path to getting better i really appreciate all pf the nhs and what all of you do your all heros