janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: blackfriars
Title: Always really helpful.
Rating: 5 out of 5
Visited: September 2022
I have been with this practice for many years and have several chronic illnesses, making my medical history more complicated. The GPs and staff in general have always been really helpful and always speak to me, even if it's through a telephone appointment, to try and help me with whatever issues I'm struggling with from my chronic conditions at the time. This has been invaluable to me (and I'm sure many others), and has given a lot of reassurance to me if I have a major change in my health and need access to care. The staff are friendly and professional, but approachable and make it easy to discuss any issues and it is easy to reorder prescriptions, particularly ones needed on a regular basis.
GP surgery review: blackfriars
Title: Used to be good
Rating: 2 out of 5
Visited: September 2022
The service used to be good, it’s gone down hill and it’s hard to get an appointment. Basic tasks such as repeats are hard to get because they limit the amount of “tickets” that can be raised during a day - so you have to be on the portal at 8am otherwise you can’t get one. Seem to struggle with admin, records, repeats, odd and strange notifications. Face to face appointments are basically impossible and help/responses are really inconsistent (multiple people I know are registered here) - will seek to leave the practice.
GP surgery review: mocha-parade-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: February 2023
Great medical practice excellent service doctors very understanding and all staff very friendly have used this doctors years well done to all and thanks
GP surgery review: mocha-parade-medical-practice
Title: amazing practice
Rating: 5 out of 5
Visited: August 2022
after being with this practice 37 years can not praise them enough- for the 1st - 35 years of my life I went to the practice only when I needed and to see the nurse on odd occasions, but for the last 2 years I needed the practice alot ! They have always been welcoming , attentive and caring, professional , if I have needed an appointment I never have to wait to long, and investigation or referral have been done efficiently, following covid precautions- and also chaised up the waiting for referral, prescription done fast and efficiently, no matter if its the wonderful reception staff, brilliant referral staff , excellent practice manager and our amazing doctor / nurse , I wouldn't want to go to another practice, thanks for the hard work especially during pandemic.
GP surgery review: newbury-green-medical-practice
Title: Caring staff
Rating: 5 out of 5
Visited: October 2022
Phoned in the morning. Excellent receptionist. Saw a young doctor face to face. Very professional and interested. Felt so much better as I was frightened. Also phoned me back as promised with clear information. I can only praise this practice. They do their best in challenging times.
GP surgery review: newbury-green-medical-practice
Title: great practice
Rating: 5 out of 5
Visited: September 2022
surgeries get a lot of bad press, but this does not apply to Newbury. we have been with this practice for many many years and have always found everybody very helpful. on my recent last  call receptionist listened to my problem & even managed to get me appointment with Doctor on same day & i managed to start my medication immediately.
GP surgery review: newbury-green-medical-practice
Title: Good care
Rating: 5 out of 5
Visited: August 2022
I had to have an ECG. Was really worried but received excellent care from a young nurse. She was very professional and explained everything. I also had another issue which she dealt with and luckily the GP got right back to me. Excellent
GP surgery review: newbury-green-medical-practice
Title: Morning calls
Rating: 1 out of 5
Visited: January 2022
The Doctor is going to phone me for a chest infection? This is impossible  you cannot determine a chest infection over the phone. I tell the rep its a joke, she tries to cancel my phone appointment and told me to go to a different surgery. What sort of professional behaviour is that? Find a new surgery? That's because she knows they have too many patients and she clearly cannot cope with her job. Bit like the word today really. Let's get rid of some of these patients, so she don't have to deal with them.
GP surgery review: garden-city-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
I must commend the receptionists at this practice. They are very efficient and only too willing to help. The young lady I spoke to today (20/06/2023) was exceptional, and very efficient.
The pharmacist was very helpful too when he called to advise me on some medication. I highly recommended this practice to anyone.
GP surgery review: garden-city-medical-centre
Title: Very good practice indeed
Rating: 5 out of 5
Visited: May 2023
My husband and I moved to this practice a short time ago we are so impressed with the service provided by all the team - the GPS, the Practice Nurses, the Pharmacist particularly and all the Reception staff.  The Reception staff give the first impression, with no waiting, smiling welcolmes and efficient dealing with requests.  The GPS have been brilliant, dealing with my health problems so promptly and the Practice Pharmacist has personally smoothed out my medication needs (which caused such anxiety) so everything now syncs seamlessly every month!  This is NHS Prime Care at its best. Thankyou so much.
GP surgery review: garden-city-medical-centre
Title: Hopeless web site for repeat prescriptions
Rating: 1 out of 5
Visited: January 2023
The old system was simple and effective. The new system is clunky and most of all it doesn’t work so now I will have to call the surgery, at a specific time to order a prescription I was able to order in the past without troubling the hard pressed receptionist 
Not, not at all impressed with the current operator . I suggest they get a professional in to redesign their web site, or go back to the old one
GP surgery review: garden-city-medical-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: October 2022
Recently changed to this surgery from a different local surgery.  The difference in being able to get an appointment etc within a timely period  compared to my last surgery has vastly improved.  Very lucky to have a surgery like this, very accommodating to patient needs, who understands you.  Staff are very friendly and professional.  Did witness a demanding patient when I came in and the staff handled the situation very well
GP surgery review: garden-city-medical-centre
Title: Health in their Hands
Rating: 5 out of 5
Visited: September 2022
One of the best medical centres I’ve ever attended.
Everybody, Receptionists Nurses and Doctors alike, gives you the reassurance that you’re in good hands.

The staff are always polite and attentive , ready to help you with whatever problem you might have.
Nothing is too much trouble. 
10/10 every time!
GP surgery review: garden-city-medical-centre
Title: Helpful
Rating: 5 out of 5
Visited: September 2022
Staff very helpful and understanding. Great service, can be seen face to face. Can sometimes be difficult to get through on the phone in busy times but our requests are always dealt with in a timely manner
GP surgery review: garden-city-medical-centre
Title: Happy with practice
Rating: 5 out of 5
Visited: August 2022
We are really happy at Garden City. I know they are under pressure but they do try and do what they can to help. You can pre book appointments and also ring on the day . Very helpful and efficient
GP surgery review: huntley-mount-medical-centre
Title: Confused??
Rating: 1 out of 5
Visited: September 2022
Find it hard to understand why this surgery door is so locked??? I don't think the staff in here realise how much this is affecting their patients? to have to stand outside in all weathers and tell your private business through a crack in the door, is disgusting, yet seminars and training with groups off people can go ahead. Also the long winded telephone message about being in a pandemic, and a National Emergency it is not the case? And no other Doctors in the area have this message or their door locked. I have been intouch with NHS England about this and they are not interested either so where do i go from here??? Talk about patient care??? unbelievable.
GP surgery review: knowsley-medical-centre
Title: Good Practice
Rating: 5 out of 5
Visited: April 2022
Came in for a blood test today to have my thyroxine tested and just wanted to say about your nurse that she is a great and caring nurse who has always offered helpful advise and suggestions
GP surgery review: peel-gps
Title: Shocking treatment
Rating: 1 out of 5
Visited: October 2023
The surgery texted my mother who has Alzheimers, on my mobile asking her to make an appointment for repeat blood tests a few days after an annual health check. As next of kin and main carer with power of attorney for health affairs I phoned to enquire what the concern was. An unhelpful and dismissive receptionist refused to give me any information saying my mum hadnt consented. She said this is the law. Awful attitude.
GP surgery review: peel-gps
Title: Horrendous treatment
Rating: 1 out of 5
Visited: July 2023
My husband came for his appointment for 11-20 this morning bookin wasn’t working so we went to the reception to book in, at 11-30 I went to the reception to see if the nurse was running late, only to be told we weren’t booked in, said she would notify the nurse, another patient came in and was  to go and she the nurse before us, by this time my husband walked out never to return, if this is the treatment you receive it’s really unacceptable. Very disappointed with the service we received.
GP surgery review: peel-gps
Title: Completely dismissed
Rating: 1 out of 5
Visited: April 2023
I know multiple people who have this practice as their only local GP option, and they have been forced to go there every few months for mental health problems only to be completely ignored, dismissed, and lied to even on simple matters. Anything that would require the practitioners to do any work is swept aside, even if it's just filling out a form.
GP surgery review: peel-gps
Title: Cannot get hold of anyone
Rating: 1 out of 5
Visited: November 2022
Phone won’t connect and I’ve tried it on 3 different phones, sent an email as I’m in agony and need an appointment and just received an auto reply saying they will contact me within 48hrs!
GP surgery review: peel-gps
Title: Horrible practice
Rating: 1 out of 5
Visited: March 2022
went for blood tests today, saw my HCA chatting with the receptionist about mothers day for 8 minutes before she called me in. After blood tests I asked her about my B12 jab, she claimed she did'nt have time to give me the jab as she is soo busy and I need to make another appointment wasting my time and taking up essential appointments. Instead of gossiping she could have taken me through to the room and given me the jab which would have taken her 30 seconds. This practice has gone downhill in service and attitude.
GP surgery review: radcliffe-medical-practice
Title: Lost appointments
Rating: 1 out of 5
Visited: June 2023
Lost appointments, abrupt admin staff, not interested in your issues. Cannot even email the practice manager as they have not updated the system.  Transferred to this practice from Bury, this has been hard work trying to sort out my existing medications and I have had to chase everything up. Avoid.
GP surgery review: radcliffe-medical-practice
Title: Extremely Unhelpful
Rating: 1 out of 5
Visited: March 2023
The receptionists at the practice are extremely unhelpful. Take forever to answer the phone and when they do answer, they really avoid trying to help you.  I’ve had multiple unpleasant experiences and I have now left this practise and moved elsewhere.
GP surgery review: radcliffe-medical-practice
Title: Ask my GP Redbank surgery
Rating: 0 out of 5
Visited: May 2022
Ask my GP service at Redbank group practice Radcliffe in my opinion is hopeless.  
It meant be 24hr service. They shut it down before 9am saying currently unavailable for new requests. Reached capacity.  
Ask my GP Is a waste of time as does not provide service it should
GP surgery review: ramsbottom-medical-practice
Title: Appalling
Rating: 1 out of 5
Visited: November 2023
As carer for my disabled adult child, I continue to be extremely appalled at the level of service at this practice. Ever since they registered here, there have been ongoing issues. Ranging from problems with medication, lack of compassion, poor bedside manners, booked phone consultations not happening until days after, inability to access gp appointments and being continually told to go to hospital ‘if it’s that bad’! 
I am very concerned that vulnerable patients are being put in high risk situations, as a result of the lack of patient care at this practice. 
I am well aware of the strains that the NHS is under at present and, as a child of someone who worked in the NHS for many years, have nothing but admiration for those who strive to do their best in difficult circumstances. Unfortunately, the issues at this surgery have been going on pre pandemic, and have quite simply deteriorated since.
When can we expect this surgery to offer the service it purports to offer the community it serves?
GP surgery review: ramsbottom-medical-practice
Title: No empathy
Rating: 3 out of 5
Visited: November 2023
After calling the surgery in great pain to ask when my pain relief prescription would be ready, i was told " i should know when im going to run out" and i would have to wait as the doctors have been in a meeting. There was no "sorry your in pain, i will see what I can do" i was shocked at the uncaring attitude of the receptionist. This left me angry frustrated and still in a lot of pain. As this pain relief is not on repeat prescription i have to go through this every 30 days. Having a full time job, family and Fibromyalgia this is becoming a great inconvenience. Please please either put this on repeat so I can order myself ontime or employ more sympathetic caring staff in your practice. This individual made my situation so much worse with her attitude. Please please can you take thus seriously. No wonder people are abusive with argumentative nhs staff. Please listen to customers . I am still in pain, still no prescription so i willcontact again today, hopefully someone different wll answer.
GP surgery review: ramsbottom-medical-practice
Title: Poor service
Rating: 1 out of 5
Visited: July 2023
It is impossible to book an appointment over the phone, you have to use askmygp, which goes off-line 3 minutes after 8am. The instruction is to be by your phone and check emails for a response. I wait all day for a call or email. At 16:55 - almost 9 hours after my message - I received an email that says I may need to go to A&E for an assessment. No one took the time to speak to me, or even to write a coherent email explaining why I might need to go to A&E and what I should expect to happen when I got there. What is the point of a GP service if they cannot communicate to patients and only tell them to use an already overstretched alternative NHS service, such as A&E?
GP surgery review: ramsbottom-medical-practice
Title: Unfit for purpose
Rating: 1 out of 5
Visited: February 2023
Spent 20 minutes trying to get through to be told no appointments left for today call back again at 2pm or 4pm for appointments at another surgery. This nonsense system of calling at 8am simply doesn't work!
GP surgery review: ramsbottom-medical-practice
Title: Terrible.
Rating: 1 out of 5
Visited: February 2023
It’s been going downhill for sometime the staff are clueless and rude, the doctors don’t call you on the day they should and leave you to chase up your phone consultation, then don’t even bother to call you for a second day, it’s hard to feel compassion for them when they clearly don’t care about the wellbeing of others, I hope in the not to distant future they sack everybody there and get people in that actually know how to do the job they get so handsomely rewarded for.
GP surgery review: ramsbottom-medical-practice
Title: Poor Poor Practice
Rating: 1 out of 5
Visited: January 2023
I have travelled and lived around the country over many years and been registered at a large number of GP practices. I can honestly say that my experience with Ramsbottom Medical Practice is by far and away the worst I have ever had

Impossible to get an appointment, even harder to speak to the practice manager always off site allegedly or not working today, staff dismissive of you as a patient at a time of need 

As a fantastic supporter of the NHS, its staff  and all that it does, I have now been forced to seek private medical care as getting to see a GP at this practice is one of the most difficult things I've encountered for a long, long time. And that's a sad reflection on the Practice and the way its treats its patients

I fully understand the current pressures on the NHS and GP Surgeries, but this is being used as a smokescreen for poor performance
GP surgery review: ramsbottom-medical-practice
Title: Excellent patient care
Rating: 4 out of 5
Visited: November 2022
I just wanted to leave a review for a positive experience I had at the surgery. I did have to be very quick on ask my gp in order to submit my request but the care I received was excellent. The practice is clearly under immense pressure but the GP who I saw was so lovely and reassuring and didn’t actually have a break so I was able to be seen. Reception staff also very helpful. Thank you.
GP surgery review: ramsbottom-medical-practice
Title: Impossible
Rating: 1 out of 5
Visited: November 2022
Ask my GP .... logged on at 08.00 started to write my symptons was cut off at 08.03 This is everyday this week...What is the point of Ask my GP ? What is the point of this  Surgery?  been trying to get appt for over 3 weeks... all to no avail...
GP surgery review: ramsbottom-medical-practice
Title: Exasperated
Rating: 1 out of 5
Visited: October 2022
I care for both my parents who are both 86 years old. My dad has dementia and my mum various issues, one of which is a heart condition. I have been trying to book an appointment for my mum for over a month with absolutely no success whatsoever. My gp is nearly always down, or unavailable and trying to get through at 8am each morning is nearly always impossible. If and when you do get through there are never any appointments available. Why they no longer have pre-bookable appointments is beyond me??? I was told to ring 111 and maybe I could get an appointment that way, I was under the impression this was for urgent cases, maybe I'm wrong? My mums health issues are definitely getting worse and I'm at the end of my tether with the practice who certainly have no care and compassion for the patients they are supposed to serve. A number of the staff are lovely and I understand their hands are tied with all the rules and constraints they are under, but there is no need for the rudeness and sheer lack of compassion from some of the staff. I feel I have no other option than to change practices and hope for a better outcome. Get your act together managers, and an nvq in customer care is advisable for your Reception staff
GP surgery review: ramsbottom-medical-practice
Title: Disgusting
Rating: 1 out of 5
Visited: August 2022
Absolutely shocking - staff rude, just sit there twiddling their hair at the desk, if not doing that then they are nowhere to be seen, just sat gossiping in the back. Can’t make an appointment for over 2 years and then when you eventually do, and you turn up, they turn you away and refuse to see you. I’m sure they wouldn’t care if you lay dead on the floor. No compassion or care for the community, no apology when an error was made, instead they just get all defensive and raise their voice. One particular staff member who I would love to name had a disgusting attitude. No privacy, spoken to in a rude and abrupt manner with no consideration of the fact people are there as they are unwell. Very patronising and looking down their noses at you. Quick to make comments about people who are unwell not wearing any face masks, yet when you ask for one when first entering the building they say there is none. Rang and spoke to the practice manager who again was very patronising, gave the worlds most careless apology after not even listening to what happened, and wasn’t interested in hearing it. I won’t bother putting in a written complaint as advised, as I can see from your other reviews online that you manipulate everything anyway. Heard awful things about this surgery in the past but didn’t believe it until I saw it for myself. Staff need some training and time to reflect on how they are speaking to people that come to this clinic for help.
GP surgery review: ribblesdale-medical-practice
Title: Not good.
Rating: 2 out of 5
Visited: March 2023
The nurses are great, but I'm still waiting for a referral the Doctor allegedly requested for me in November. Six or seven months is a long time to wait. I've told the surgery numerous times and still nothing.
Now waiting for a second appointment referral for a different issue and wondering if this is going to happen again.

Also, I would still advise wearing a mask. The elevators are often full with sick people as is the waiting areas and stairs. And all suggested safety measures are basically ignored.

Their AskMyGp app is a joke. Supposed to be available for only one hour (but never is) and on Friday it's available for One Minute.
GP surgery review: rock-healthcare-limited
Title: Terrible receptionist
Rating: 1 out of 5
Visited: January 2024
Had 2 different appointments booked with nurses at Bury branch, receptionist was told this upon arrival and still managed to not book us in for 2nd appointment, meaning we sat there for 25mins waiting.  When asked about delay receptionist tried to blame me for her error. Having to now attend the radcliffe branch for said appointment   Extremely inconvenient and a terrible experience. Also messed up plans that were made for the rest of the evening !
GP surgery review: rock-healthcare-limited
Title: Not the best in town!
Rating: 2 out of 5
Visited: December 2023
Today, the 1st of December I had an appointment at 10 past 1, when arrived on my mobility scooter the receptionist didn’t even bother to stand up to hear each other.. she was only sitting behind her desk and the glass window and was not helpful at any point!
GP surgery review: rock-healthcare-limited
Title: Avoid
Rating: 1 out of 5
Visited: October 2023
MyGP only accessible for 2 hours a day.  Left a request and it wasn't looked at for 3 days.  Then spent hours trying to get through on the phone.  Not sure what's happened at this practice because it used to be good.  I'd avoid joining.
GP surgery review: rock-healthcare-limited
Title: Poor practice
Rating: 1 out of 5
Visited: October 2023
Had appointment for smear test booked for months.  Today received call cancelling.  Can't have appointment on days I'm off work.  Nurse doesn't work Fridays. No appointments before work.  Offered appointment at the end of the day which I refused as need a bath before attending.   Absolutely no use to working people.
GP surgery review: rock-healthcare-limited
Title: Excellent first meeting
Rating: 5 out of 5
Visited: September 2023
Made me feel relaxed and listened to me. My blood reading was higher than I hoped but I realised I could not this time avoid medication
 She was very sensitive to my feelings.
GP surgery review: rock-healthcare-limited
Title: Great service
Rating: 3 out of 5
Visited: September 2023
Went today, seen a lady there who was exceptional in her service, friendly professional and very clear wish I could remember her name to say thankyou