janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: kingsway-surgery
Title: Current appointment booking does not work
Rating: 1 out of 5
Visited: April 2022
Tired to make a telephone call this morning after 14 attempts, eventually went to surgery to make an appointment and was only offered one that was unsuitable. They will not let you book for the next day you have to go back the next day at 12.00 to try to make an appointment. This would never happen when the old statuses to work well. 
The number of staff seam to always be busy chatting amongst themselves rather than concentrating on the patients. Very frustrating when you have been struggling with a cough and not getting a good night sleep for over 8 weeks now.
GP surgery review: the-trinity-medical-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: June 2023
I have had to access the GP surgery a few times for myself and my twins over the last couple of years and I can’t fault the service whatsoever. Each time I have received an appointment promptly whether that be via a telephone, face to face or via E consult. I have only ever received the highest level of care from all the staff - both administrative and clinical. The staff go above and beyond in my opinion and I really felt the need to write a review. Often people only seem to write a review when they have something negative to say but GP surgeries these days often don’t get enough credit. Couldn’t recommend the surgery enough.
GP surgery review: the-trinity-medical-practice
Title: Fantastic surgery
Rating: 5 out of 5
Visited: December 2022
Myself and my family have been patients here for about 4 years. From day one when I called to enquire for space they were great!! Pre covid was sit and wait for an appointment which always worked well. After covid with telephone appointments has also worked really well, with being called in if required to be seen. The staff have always been friendly and helpful. If there has been issues they have been dealt with and satisfied. We’ve always been kept informed which is the main thing, communication. As a family we love our GP surgery , they have gone above and beyond. Thank you to all staff there.
GP surgery review: the-trinity-medical-practice
Title: Efficient and sympathetic service
Rating: 5 out of 5
Visited: October 2022
Explained the pain in my arm to the receptionist. She arranged for a pharmacist phone call which happened on the same day. The pharmacist arranged for me to see my GP in person two days later.
I was examined, the problem diagnosed and a course of action/treatment agreed. I was extremely impressed and happy with the service I received.
GP surgery review: the-trinity-medical-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: July 2022
Both myself and my husband have underlying health issues, the level of care and treatment we have both received has been phenomenal.  The Drs are fantastic, very caring and genuinely concerned for us both.  All Drs, nurses and staff I have spoken to have been very polite, courteous and extremely efficient in sorting out tests, repeat prescriptions and general enquiries.  I would not hesitate in recommending this practice, my niece recommended it to me when we moved here and I am so thankful that she did, this practice is a breath of fresh air compared to my last practice.  Although there has been a pandemic the service has been first class, the Drs, nurses & staff work tirelessly.  Thank you all.
GP surgery review: the-trinity-medical-practice
Title: Its easier to contact Queen Elizabeth the first!
Rating: 1 out of 5
Visited: July 2022
I recieved their text asking me to call the surgery to book an appointment.  2 days of calling, no email or any other way of contacting them. 

So I'll not bother now with my appointment. 

Just another inept woeful GP surgery like we are all used to.
GP surgery review: the-trinity-medical-practice
Title: Appointment booking
Rating: 2 out of 5
Visited: July 2022
Having had really good things to say before the pandemic started about The Trinity Medical practice, I still can’t believe that we can’t book an appointment, having to call between 8 and 10 in the morning to hopefully getting through to get a phone appointment for that day out of how many other people that are trying to do the same,  what is going on
GP surgery review: the-trinity-medical-practice
Title: Great Practise
Rating: 5 out of 5
Visited: May 2022
I’ve never experienced such a helpful doctors surgery, they really do go above and beyond to help you. They will get you booked in for tests as soon as they can, makes referrals and will chase. Really lovely doctors too, and all staff, will stay with them for as long as possible.
GP surgery review: william-fisher-med.ctr.
Title: Ongoing high standards of quality of care
Rating: 5 out of 5
Visited: June 2022
I don't attend William Fisher Medical Centre that often, but when I do, I have always been treated friendly and efficiently by both reception and clinical staff. Unusually, this month I did need an urgent appointment with one of the clinicians and was able to speak to one of the receptionists at ca 08:07 who organised me a same day appointment. A friendly and professional advanced nurse practitioner called me the same morning and was able to solve my problem by providing me with a prescription sent to a chemist near my workplace. 

Based on my experiences over the last ten years with the practice would happily recommend them to friends and family.
GP surgery review: wyncroft-surgery
Title: Consistently Excellent Service
Rating: 5 out of 5
Visited: March 2022
We joined this surgery some time ago because, like many others who have transferred to Wyncroft Surgery, even though we live in Little Baddow, we were appalled by the poor quality of service at the local practice. We are continually delighted with the courtesy, efficiency and care given by ALL members of this excellent practice. 
Thank you so much.
GP surgery review: aryan-medical-centre
Title: Abysmal
Rating: 1 out of 5
Visited: June 2023
I attended what I thought was a doctors appointment only to see an advanced practitioner, who was great by the way, and she prescribed medication, after a month my symptoms had worsened so I made another appointment, no doctor available again only to see the same practitioner who wanted to book me for a CT scan but needed a registered GP to authorise that, I tried to see a GP the next day but none were available and was advisory call next week, today beamy first day off work a rang at 0830 and sat on hold as usual finally speaking to reception and no doctor available again. after two months with little poor quality sleep I’m considering changing practices but the other nearby surgery has very poor reviews too.  Are their any GPs left practicing or should I go and join the queue down at A&E
GP surgery review: aryan-medical-centre
Title: No Doctors
Rating: 1 out of 5
Visited: April 2022
There's not been a single doctor at this practice for months. I'm not talking about getting an appointment, there is literately no doctors. The only person you get to see is the nurse who then refers you to the GP at the hospital because they don't have their own.
GP surgery review: dr-sims-and-partners
Title: Not taking patients
Rating: 1 out of 5
Visited: July 2023
In spite of there website and this one advertising for new patients they are not don't bother to fill in any forms they are wasting our time
GP surgery review: dr-sims-and-partners
Title: Excellent medical centre
Rating: 5 out of 5
Visited: February 2023
Excellent medical centre been registered since 2006 never had a problem. Receptionists are for me very friendly and helpful so the people putting them down probably rude first. I've never had issues. The doctors have always taken Time to sort out any problems I've had latest being trapped nerve in shoulder, Showed physio to help ease the pain. For me very professional practice.
GP surgery review: dr-sims-and-partners
Title: Breath of fresh air
Rating: 5 out of 5
Visited: November 2022
I’ve moved from another surgery as could never get an apt. So far, my whole family have had no problems getting apts when needed, they have 3 emergency apt times for patients to call in through the day
The drs have time for you and the reception staff are helpful
So glad we moved as not all doctors are rubbish!
GP surgery review: felmores-medical-centre
Title: Poor Service
Rating: 1 out of 5
Visited: October 2023
Since Long Riding and Felmores joined the service is been getting worse. Can never get a face to face appointment and will prescribe steroids without even seen the patient. 
More recently booked an appointment for a blood test and was told it would be at Long Riding, when I got there I was told I was in the wrong place. I quickly made my way to Felmores and got there 3 min late, while talking with the receptionist received a message to say my appointment was cancelled (by then this was 4 min past the appointment time). This is not acceptable. 
It's ok to get the patient to wait but when the GP makes a mistake by sending you to the wrong place and you are late for 3 minutes your appointment just gets cancelled.
GP surgery review: felmores-medical-centre
Title: Decent but
Rating: 2 out of 5
Visited: June 2022
Still no visiting appointments.  Also no timed telephone appointments so easy to miss.   Difficult to follow up on things, a bit authoritarian and traditional.  And I really don’t like telling reception staff who book appointments what it’s all about. No continuity.
GP surgery review: felmores-medical-centre
Title: Bad practice!
Rating: 1 out of 5
Visited: May 2022
I tried to make an appointment and I was told that I am not registered with them in the system,last times they see me in the system..  I had to call again to stand in line and then I was told that probably someone made a mistake in my date of birth and that I should go and fill it out again the registration form and the excuse: "we don't have any more appointments today" I stood in line twice... very very rude staff!!!
GP surgery review: matching-green-surgery
Title: Unhelpful staff
Rating: 1 out of 5
Visited: August 2023
Doctors are lovely and helpful but front desk staff are not so. Re training would be advisable but it's probably been done before, great doctors if you can get past the 'imaginary' doctors guarding them
GP surgery review: balfour-medical-centre
Title: Receptionist Practices Need Overhaul
Rating: 1 out of 5
Visited: April 2023
The receptionists never answer the phones but you can’t get an appointment any other way apart from econsult. Every time I’ve been in the surgery they do not answer phones, it’s not that the line is busy, it’s that they aren’t doing their job. If you can only make an appointment by calling the phone lines need to be open all day. Ineffective administration is poorly impacting patients health and it needs to change. I’ve been calling for over a week for a telephone appointment. Doesn’t matter what time of the day, I’m not successful. It shouldn’t be impossible to get an appointment. If it’s something serious it won’t be picked up in time.
GP surgery review: balfour-medical-centre
Title: Very bad receptionist
Rating: 3 out of 5
Visited: March 2023
Getting an appointment in the morning is almost impossible to see a doctor because you will be on the phone for over thirty minutes only for someone to pick up the phone and practically tell you to be sensible and go to A and E.
I called the surgery on the 23rd of March to see the doctor and I was told the she will call me back later in the day even though I told the receptionist that it was an emergency. I later spoke to the doctor who agreed with me it was an emergency and she promised to send an order out for me to have an ultrasound and do some blood test. When I was picking the form for the blood test, I was told the request for my ultrasound has been sent and I should receive a call asap.
I called on the 28th of march to follow. Up on the result 0f my test and to notify the surgery that nobody has called me pertaining to the ultra sound. I spoke to a receptionist who was blatantly rude and told me that I should have used my common sense to go to accident and emergency. I tried to explain to her that I felt it would be a waste of NHS resources and time since I have started dealing with my G.P. But she does not want to hear any of it and before I could say anything, she dropped the phone on me. I went to the surgery straight away and she still told me that my face that she thinks I was been stupid nd that was why she dropped the call.
A gentleman later came to attend to me nd who in 2minutes was able to explain to me and apologize.
The receptionist does not have any empathy and does not have a quality of a care giver and does not understand what it is like been in pain or when you are afraid for your life or scared of any symptoms deteriorating.
I think the receptionists employ for a surgery should understand this is not picking the inquiry phone of an insurance or a mobile telephone company. Patients need to be spoken to with empathy and given reassurance that everything will be fine and not shout them down and insist they must listen to you even though they are trying to explain their condition to you.

Thanks and God bless.
GP surgery review: balfour-medical-centre
Title: Bad practice
Rating: 2 out of 5
Visited: January 2023
Been with the surgery for more that 15 years with good Doctors and patients care. But lately I think the receptionists have been changed is now very difficult to get any appointment either pre booked or on the day.
You can be on call for 30 mins from 8:00am and at the end the call can be dropped at the other end or be told that no more appointment. I have been on this for more than 3 weeks now. Despite that my appointment supposed to be for a followed up treatment.
I think the new receptionists are so lazy to pick calls or schedule appointments for patients.
Despite telling them your situation they have no empathy or compassion they can sometimes be rude or careless about the situation. They do direct me to e consult for a follow up appointment. This shows how incompetent they are.
I think they need to be given good orientation of how to deal with patients.
Doctors at the practice do have good relationships with the patients but these new receptionists are making patients to give the surgery a very bad review.
They do not understand that a follow up treatment is important.
They need to call them to order
They claimed to be fully booked but when you get to the surgery you can hardly see up to 3 people at any time and the doors to the doctors offices are opened with no patient in the room.
I think the surgery is not effective and efficient as a result of the incompetent receptionists
GP surgery review: dell-medical-centre
Title: Best Practice in Grays
Rating: 5 out of 5
Visited: March 2023
The front office staff are always warm and welcoming, though they might be under pressure, but you would never know it. They take time to offer help and give alternatives if appointments are not available on the day.

The Doctors and Nurses are informative and take time to actually listen to you, so that they can fully access your needs to give you the right course of treatment.

The surgery waiting room though small, is always clean and tidy.
GP surgery review: dell-medical-centre
Title: Hard to get an appointment
Rating: 3 out of 5
Visited: March 2023
In my case I'm available for appointment only on Friday, and I cannot book an appointment in advance. Called Friday 9am, staying on the line for about 30min and not getting an appointment is quite disappointing. And I predict that it will be the same next Friday.
GP surgery review: dell-medical-centre
Title: Appointments system
Rating: 2 out of 5
Visited: December 2022
You can get appointment just calling 9am only, but after call waiting 35min, they say, they don't have free slots for appointments, Try to call tomorrow 9am....
GP surgery review: dr-abela-t-practice
Title: Doctors are great receptionist are awful
Rating: 2 out of 5
Visited: December 2023
After waiting in a cue for 45mins this morning to try and get my daughter an emergency appointment. I get a call back from the doctor to come down at 3:30pm after waiting at the bus stop the bus arrives 20mins late I stand in the rain with my unwell child for 20 mins finally we get to the doctors 15mins later then the appointment time due to the bus being late my 3 year old daughter is wet and crying she’s not well after all I am then told by the rude receptionist she won’t be seen as we are over 10 minutes late I have a moan and ask can you speak with the doctor to see if the doctor will see her I’ve waited over half hour when had an appointment before so I no the doctors can run over ! to be told we aren’t allowed to ask ! The way they speak is disgusting to people and rude ! i now don’t want to return to that doctors and I’m looking for another 1. I understand it’s over populated and can be frustrating but I to have sat in the surgery and listened to all the gossiping behind the glass while the phones are continuously ringing!!! It’s disgusting what’s a real shame is the actual doctors are all helpful and nice shame can’t say the same for the reseptionist and now have to attend another surgery
GP surgery review: dr-abela-t-practice
Title: Great GP surgery
Rating: 5 out of 5
Visited: November 2023
Amazing experience always. I have always had a very prompt response from the team. Never had to wait too long for an appointment or prescription. Hands down, I will definitely recommend using their services.
GP surgery review: dr-abela-t-practice
Title: Phone Service problems
Rating: 2 out of 5
Visited: November 2023
The waiting time on the telephone to book an appointment can be quite long , which is just a fact of life. But when you get down to number one in the queue you do expect that you will be heard soon.

Unfortunately on two recent occasions I have reached number one in the queue (today in took 11 minutes to get to that position) and then I hear the phone connect and I get cut off.

Si i ended up having to drive to the surgery to make the appointment (which being with the diabetic nurse cannot be booked on-line)
GP surgery review: dr-abela-t-practice
Title: Poor service
Rating: 1 out of 5
Visited: March 2023
If I have to call my gp, I have to wait about an hour each time until someone is answering me . 2 days ago I called GP Abela & partners ( chafford hundred ) . I requested to be called back by a specific doctor and called after few hours a different doctor . I explained I feel more comfortable to discuss with the doctor I know already and said ok . After never called back the doctor I requested or receptionist…. Completely ignore !!! Like I don’t have what to do with my free time
GP surgery review: kadim-primecare-medical-centre
Title: Awful !
Rating: 1 out of 5
Visited: December 2022
The Doctor and one particular receptionist make you feel like you are an inconvenience to them. Every time I order a prescription something goes wrong. I’ve had stuff that I didn’t order, things I’ve ordered not been prescribed and prescriptions not done at all ! When I have been at work from 6 a.m I have better things to do than run between pharmacy and surgery because something is wrong again ! They never explain anything and when a procedure has been changed you are just expected to know ! You can never get an answer on the phone (particularly p.m) and today when I got held in a queue I drove down to the Surgery (still holding on with my mobile) only to find reception locked up and unattended ! So beware - you are hanging on for nothing.
You can’t get a face to face appointment and I was recently offered a telephone appointment for three weeks time !
Absolutely terrible place and I shall be leaving as soon as I can
GP surgery review: milton-road-surgery
Title: My experience
Rating: 4 out of 5
Visited: January 2024
Whenever I call I always hope to speak the friendliest receptionist at Grays surgery, she tops all receptionists I know as she is always helpful and I cannot fault her in anyway she has a friendly attitude. There should be more of her as patients’ experience with GP practices will be whole lot better.
GP surgery review: milton-road-surgery
Title: My experience
Rating: 4 out of 5
Visited: January 2024
My appointment was put back by half an hour as patient came in late she was seen after the other patient came out and  the one in front of me came in late which made me late was not very happy
GP surgery review: milton-road-surgery
Title: My experience
Rating: 2 out of 5
Visited: January 2024
I was kept waiting for over half an hour for my appointment with the nurse. When I finally got to her she had obviously been eating and had no idea who I was and what I was there for. She then called me by the name of the baby due after me. I was then informed by her that I couldn’t have my smear as I was too early. The reason I was called for my smear too soon was due to a text message from yourselves telling me I was due. I have now been told that because I don’t have the letter from Cervical Screening ( I must of thrown it away by accident) I have to wait for a reminder letter which I will get after 18 weeks. This will then make me overdue. This is all completely unacceptable as I fail to see why I can’t then make an appointment nearer the time I am due (April). Why is the letter so important when I wasn’t told I needed it when I came to my appointment?? Surely there is a record of the letter somewhere on the system? Ultimately this whole sorry saga is based on a mistake made at the surgery but to my detriment.
GP surgery review: milton-road-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Was given an appointment straight away when I described my symptoms - The GP I then had the appointment with was thorough & had a lovely bed side manner
GP surgery review: milton-road-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
I got an appointment on the same day that I phoned. This was unexpected but it is what customers want.
GP surgery review: milton-road-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
I found  start and  questions  straight  forward and felt comfy to answer. And  I  was quite  happy  to  answer. And  think all okay. Thank you.  GB.
GP surgery review: milton-road-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The doctor I saw with my daughter was very attentive and had a lovely manner. She explained every thing in detail to both myself and my daughter and was very reassuring.
GP surgery review: milton-road-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
From the Admin who booked my appointment and the Doctor who attended to my daughter. Excellent Service overall .?
GP surgery review: milton-road-surgery
Title: My experience
Rating: 4 out of 5
Visited: December 2023
Quick to get appointment.  Very pleasant Nurse Practitioner, good examination and prescribed medication helped me get better
GP surgery review: milton-road-surgery
Title: My experience
Rating: 4 out of 5
Visited: December 2023
The receptionist at Grays Surgery was pleasant and extremely helpful. She had a prescription issued for me within an hour, after me finding out from Milton Road a letter, the the Urology Department at RNOH expressing a prescription be raised for me, had been overlooked by them.
GP surgery review: oddfellows-hall-&-st-clements
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Saw a couple of members of staff in a couple of days, very polite and helpful and very good at their jobs. Felt I had recieved the best possible care
GP surgery review: oddfellows-hall-&-st-clements
Title: My experience
Rating: 2 out of 5
Visited: January 2024
I waited 55mins for my turn at surgery. And there was no doc at that time.  Nurse had treated me instead of doc.  Nurse was so nice. I was dizzey have a vertigo. She treated me well. But question is where is the Doctor?