janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: chevin-medical-practice
Title: Rude reception staff
Rating: 2 out of 5
Visited: March 2022
After listening to a gp tell me how I should respect the staff and not be rude ,I was treated with the most rude behaviour,I rang up as my mental health is suffering and I have been waiting over a year to get Cbt ,after waiting on hold ,the receptionist told me very abruptly to ring this number then slammed the phone down while I was still speaking ,My brain doesn’t work as fast as it should I have fibromyalgia ,I also have a son with autism if this had been him he would never ring again maybe some compassion for patients as well as staff ,this practice is know where near as good as it used to be .
GP surgery review: chevin-medical-practice
Title: Best practice around! lovely staff, very well organised
Rating: 5 out of 5
Visited: March 2022
My appointments have been first class at the Chevin Medical Practice. I feel very well looked after. The staff are friendly and make you feel comfortable even in appointments that aren’t comfortable. Thank you!
GP surgery review: chevin-medical-practice
Title: Poor means of contact
Rating: 2 out of 5
Visited: March 2022
I have tried to phone this surgery on numerous occasions at various times of the day.  The long winded answer machine eventually gives numerical options to press.  However once you press an option you're told they're currently overwhelmed with pressure and can't take your call.  The last call I made was just before I arrived for my appointment today.  Again the same answer message and everyone is too busy and overwhelmed to be able to answer the phone.  Yet when I went in to the surgery there were at least 5 staff chatting amongst themselves with cups of tea. I asked why nobody answered the phone and was told they were just so so busy.  I asked "really? " to which the receptionist closed the blinds to hide the overwhelmed staff. 
That said,  the nurse was very efficient,  timely and clear in her explanation of the procedures.  Her surgery was clean and tidy too. I feel she is let down by the admin staff.
GP surgery review: chevin-medical-practice
Title: Amazing
Rating: 5 out of 5
Visited: February 2022
We joined this practice following the recommendations from friends. Each and every time we have needed advice or treatment there has been help available- including through the first stages of the pandemic. 
The staff have been kind supportive and helpful. The medical staff have been the same.
Appointments have always been offered according to perceived need. 
When the NHS services are so stretched this practice has been excellent.
GP surgery review: chevin-medical-practice
Title: Extremely helpful receptionist
Rating: 5 out of 5
Visited: January 2022
Receptionist listened to the reason for my appointment and discussed the appointment options. She offered me a face to face appointment with the GP dealing with dermatology problems, explaining that it would be at least a couple of weeks away.  The service she was able to offer was way beyond my expectations and her manner was exemplary.
GP surgery review: chevin-medical-practice
Title: Thank You
Rating: 5 out of 5
Visited: January 2022
Thank you for making a routine visit so stress free and easy. The nurse I saw and receptionist who booked the appointment and on the day were all so professional, welcoming and helpful
GP surgery review: westgate-surgery
Title: Very caring practice
Rating: 5 out of 5
Visited: August 2022
Had my bloods taken. Really nice nurse who chatted and put me at ease. Showed she cared about me and my health! Didn’t feel rushed!
GP surgery review: westgate-surgery
Title: Thorough examination
Rating: 5 out of 5
Visited: August 2022
I received a prompt exam after a telephone appointment on the same day identified issues that needed an inspection in person.  The Doctor explained everything well and was very helpful.
GP surgery review: westgate-surgery
Title: Diabetic Review
Rating: 5 out of 5
Visited: August 2022
I attended my diabetic review and was asked if I would allow a student nurse to sit in which I did. The review went as I expected and my foot examination better than I expected. I was asked about my hopes expectations and Concerns and generally put at ease. Staff were polite and helpful and fully discussed my condition.  An appointment was made for 12 months time and I was reminded about a further booster for covid an a flu inoculation will be due September or October
GP surgery review: westgate-surgery
Title: Gone downhill, poor practice.
Rating: 2 out of 5
Visited: June 2022
Telephone consultation yesterday, man I spoke to absolutely brilliant.
However over the last few years GPs have left in droves, and impossible to get a face to face appt, if you're lucky enough to get past the receptionist.
GP surgery review: westgate-surgery
Title: Supportive and Informative
Rating: 5 out of 5
Visited: June 2022
Call back within hours of dropping off a sample. Patient service was excellent with informative and compassionate support from practitioner. Prescription send directly to the pharmacy. Excellent service
GP surgery review: westgate-surgery
Title: Prompt accessible service
Rating: 5 out of 5
Visited: May 2022
Always answer phone promptly. 
Can book ahead to see GP. Gp is specialist in Dermatology which meets my needs.
GP surgery review: westgate-surgery
Title: Remarkable.
Rating: 5 out of 5
Visited: May 2022
I've been a patient at Westgate surgery for many years, experiencing good medical care.
When the practice changed hands, a few years ago there was negative feedback in the town. They obviously responded to this and steady changes and improvements were made.

Then Covid hit hard.
The whole Westgate team were ready and their response was remarkable!
The best medical pratice in the area.
GP surgery review: westgate-surgery
Title: Efficient and user-friendly
Rating: 5 out of 5
Visited: May 2022
I was invited to attend a regular check-up for men of my age. I was seen on time by a very friendly and professional nurse. The examination was comprehensive. Nothing was rushed but no time was wasted. This was a very positive all-round experience.
GP surgery review: westgate-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2022
I have only ever experience great service from Westgate Surgery all the staff are excellent. GPs at this practice are patient and compassionate.
GP surgery review: oakwood-lane-medical-practice
Title: Reception Diagnosing My Problem
Rating: 1 out of 5
Visited: November 2022
On my ninth attempt to get on the call waiting list I eventually got into the call que, I then waited 35 minutes for a person to answer my call. (photographic evidence).

I asked for an appointment with a doctor, I was asked what my problem was, I gave details of my symptoms and the person on the call gave me a diagnosis and told me to see a physiotherapist and not a doctor.

The pain I have is the area of my kidney.

I am not satisfied with the call wait but more un-happy that the un-qualified person on reception is diagnosing my problem.

I had to insist on an appointment and eventually I was told a doctor would call me.

This is totally un-acceptable

If you go back to your feedback I am a very positive person and have left top positive feedback to services received from the nurse practioners, on more than one occasion but I was left shocked by this experience.
GP surgery review: oakwood-lane-medical-practice
Title: Texts need altering
Rating: 3 out of 5
Visited: October 2022
I have just recieved a text from you saying that i need to book another blood test in 8 weeks, fantastic great service. i then spend over 40 minutes on the phone to be answered by a very polite receptionist , no problems there, but then to be told form her that those appointments are not on the system yet and to call back in a few weeks. Why dont you just send them out when we can book them or say in the text to call in a few weeks.
GP surgery review: oakwood-lane-medical-practice
Title: finally sorted out by nurse
Rating: 4 out of 5
Visited: August 2022
I went to the surgery reception with a major hearing problem.  was told someone would ring me that day.  Apparently the GP tried to ring me twice because of my problem I didn't hear the phone.  I returned to the surgery & explained this to the receptionist, struggling to hear what they were saying to me . At first they kept repeating that they can't do face to face appointments and I was frustrated as I knew I wouldn't be able to do a phone appointment either.  Eventually they seemed to understand and spoke to the practice manager.  After a while they arranged an appointment for me to see the nurse.  They said no GP was available.  I was happy with this as it was better than nothing and my hearing is affecting my work.  I was able to see the nurse within a few days and she gave me advice about syringing my ears, then returning if that didn't work.  I appreciate the receptionists are not to blame for the current negative appointment systems, which is causing many people to go to walk-in centres.  However, phone appointments don't always work either.  I was also very appreciative of the very professional and polite pharmacy assistant who ensured I received the right treatment at the best price.  For anyone needing a GP appointment, remember if you can be seen by a nurse or the pharmacist, consider doing this instead.
GP surgery review: oakwood-lane-medical-practice
Title: poor service
Rating: 1 out of 5
Visited: July 2022
after unsuccessful attempts to get an appointment I decided to go to  walk in clinc, where I was told I could have an ear infection but my ear needed to be syringed first so I should go back to my gp. I walked in at the practice to be told by the receptionist that the surgery does not do this procedure. She said if I filled out the econsultant form that she forwarded to my phone, that once confirmed, I would receive a call back to advise me where to go to get it done . I filled in the form and the end result was ring the surgery ! I had to ring in my break to eventually get through only to be on hold for 15 mins with no one answering. I cannot continue to use the phone at work. I fell like I am going round in circles.
GP surgery review: oakwood-lane-medical-practice
Title: Disappointing service
Rating: 1 out of 5
Visited: June 2022
Not sure what’s going on at this surgery. Unable to get any appointments and unable to pass through the reception/ management. My wife had a foot infection and twice we were turned away by the reception. We ended up with pharmacists thrice, thrice with 111, once with a walk-in-centre. All we needed was one appointment with GP who would take the culture, detect the cause and prescribe the antibiotics. Getting this basic medical care was even impossible. This lack of care resulted in a four week nightmare as the infection spread all over the foot, she could not walk and had to use a stick for a while. Very disappointed. 

The management of this surgery really need to sit down, and think about making things easy for patients.
GP surgery review: oakwood-lane-medical-practice
Title: Poor services
Rating: 2 out of 5
Visited: April 2022
I suppose  to have 2 phone appointment, one about my 3 month daughter which was quiet important and one for myself. They told they will call anytime which was fine. I missed one call and then received a message that someone will call me back. Nobody tried to call me however I revived a message that they did and if I need anything I have to call to reception. I called to reception and just heard i need to rebook an appointment again. I asked which appointment and explained I had 2, however the lady just checked mine and told me thta somebody still will call to me, that what I understood. Nobody finally did. I supposed have 2 phone appointment however they just tried to call me once and nobody care.
GP surgery review: oakwood-lane-medical-practice
Title: Unable to print info
Rating: 1 out of 5
Visited: April 2022
Hi went into practice today 25/04/2022 to rearrange an appointment for physio due to unable to answer them earlier and was met with an unhelpful member of the reception team that wouldn't help me out by printing some back pain exercises that I needed to due no ink in my printer.

I have other thing to do today and it was just a waste of time both physio and reception staff.
GP surgery review: cleckheaton-group-practice
Title: Disappointed
Rating: 2 out of 5
Visited: September 2022
After speaking to someone on the phone, whose name i didn't catch, i went through my prescription and medication, which i need as a transplant patient and i thought they understood what i needed, you can imagine my disappointment after picking up my medication that there was, nothing that i needed and indeed run out of. This happens far too often after repeated attempts to sort it.
Mark R
GP surgery review: cleckheaton-group-practice
Title: Lovely reception staff
Rating: 3 out of 5
Visited: September 2022
Requested my hrt medication but I hadn’t received it a couple days later so I attended the surgery. Turns out the so called pharmacist didn’t know the alternate name for my specific medication so declined it an advised reception I needed to see a gp. The young tattooed receptionist was very helpful and efficient in sorting this for me. Even she knew that the medication I requested was what I usually take just a different brand name! She advised I would need to wait until the doctor has seen her patient before she could get me my priscription sorted and I was happy to wait. We need more helpful, smiley and bubbly people like this lady working in this gp practice. The reception team always try to help as much as they can with the limited resources they have. It feels like the medical staff don’t care or can’t be bothered any more
GP surgery review: cleckheaton-group-practice
Title: 5 minutes late
Rating: 1 out of 5
Visited: September 2022
I had an appointment for bloods taking at 08.20.  I work across the far side of Bradford and start at 07.00.  I sat in traffic for 45 minutes and on arrival was advised that because I was 5 minutes late, I couldn't be seen.  Explained all this to receptionist and also that I don't have hand free and useless trying to call as always goes to 'caller waiting system'.
She looked for other availabilty, but I explained that as before I work a long way away, so wouldn't be able to get back.
Asked how come, when I have had other appointment, it's OK for me to sit for any length of time when doctors running late, and this is OK for them?
Will be moving out of the area soon and can't wait - hopefully get a new practice with some staff and two way 'minimal' flexibility
GP surgery review: cleckheaton-group-practice
Title: Useless
Rating: 1 out of 5
Visited: September 2022
I am sick of this surgery, every time I need an appointment I get questioned by a receptionist about why they should grant me the wish of speaking to the doctor. Recently had blood tests as I haven't been feeling well, didn't hear anything back so I called as I am still feeling unwell. Receptionist told me nothing has shown up in the blood tests so nothing further will be done, I said but I'm still not feeling well, she then said what do want me to do, I said well I'm still not feeling well so what can I do, huffing and puffing she said well do you want an appointment, she made me feel stupid so I hung up. I will be changing Dr surgery for both me and my son. Absolutely appalling!
GP surgery review: cleckheaton-group-practice
Title: Do not register here!
Rating: 1 out of 5
Visited: August 2022
Nothing about this practice is qny good. Rude staff; Obnoxious GPS, takes so long to get through on the phone. Will be registering elsewhere!!!
GP surgery review: cleckheaton-group-practice
Title: Excellent service
Rating: 5 out of 5
Visited: July 2022
Although getting an appointment can be a frustrating experience (something that seems to be the norm for most NHS practices these days), I have always found the management and administration of the practice to be excellent. Nothing is too much trouble, and things do get done. My experience of the doctors is also good. They are friendly and accessible, and highly professional in their approach. It must be very demoralising for all staff to receive the kind of criticism contained in some of the reviews on here.
GP surgery review: cleckheaton-group-practice
Title: Quantity no quality
Rating: 2 out of 5
Visited: June 2022
Can never get an appointment when u do the call u 6 hours before u ask to be contacted, I have been in trouble at work for the surgery ringing. Receptionists hang up on you and don’t want to help.
GP surgery review: cleckheaton-group-practice
Title: Nightmare
Rating: 1 out of 5
Visited: February 2022
Nearly impossible to get appointments, 40 mins of been 4th in the queue, to get through after 50 mins to be told I cant book my Smear test and will have to go on a waiting list for an appointment... 
Rude reception staff after nearly an hour of waiting in a queue is not acceptable... the doctors are OK if you ever actually manage to get through to one!!
This is a regular occurrence and not a one off...personally looking into moving to another local surgery
GP surgery review: maybush-medical-centre
Title: Lack of compassion
Rating: 3 out of 5
Visited: September 2023
I was contacted about my initial appointment at the surgery for my flu vaccination when I was pregnant in September 2023. I booked the appointment but did let the member of staff know that my baby was due 13th September and consequently I might have to cancel and rearrange. I was overdue by 8 days and accidentally missed my appointment on 23rd September (having given birth on 21st September) and received a phone call from the surgery to rearrange and inform me that I had missed the appointment. The member of staff I spoke to was offhand and rude and when I explained that I had only given birth 2 days ago, she disregarded this and was silent at the other end of the phone. I was clearly feeling very vulnerable having just given birth and felt this wasn’t taken into consideration at all. Especially when considering how emotionally fragile and hormonal new mothers are, I felt this showed a real lack of passion. Furthermore, my abrupt phone call was followed up by a text message that said I ‘must’ (in capital letters) let the surgery know if I could not attend appointments and that ‘repeated DNAs may result in removal’ from the GP’s list. I then further received a text message on Monday 2nd October which read in capital letters (again) ‘Please remember to cancel your appointment via the reminder link so that this can be given to someone else. That someone else may be you in the future. Please help us to help you and others.’ when a genuine mistake had been made. I felt that after the reception I received from the member of staff at the surgery, a further two text messages were unnecessary and abrupt. The irony is not lost on me that this review would not allow me to include words that were all in capital letters when this was how I received the messages from the practice. 

When I eventually attended the flu vaccination appointment on Saturday 7th October, the members of staff administering the vaccinations informed me that I was not eligible for the vaccination as I had already delivered. Luckily, a member of staff made the decision to administer the vaccination and make an exception for me. This was very frustrating when I had been made to feel guilty for missing my appointment.
GP surgery review: maybush-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: September 2023
Called back the same day as promised and arranged an appointment with a GP the same day. No complaints.
GP surgery review: maybush-medical-centre
Title: Frustrating
Rating: 3 out of 5
Visited: September 2023
Contact is very infuriating! Trying to get past the initial answer of the call, yet I am told initially I could be struck off if impolite!
GP surgery review: maybush-medical-centre
Title: Lovely nurses so polite
Rating: 5 out of 5
Visited: September 2023
The nurses here who gave me my winter flu jab are so polite and very friendly. Made me feel relaxed and were very welcoming.
GP surgery review: maybush-medical-centre
Title: Best practice in Wakefield
Rating: 5 out of 5
Visited: September 2023
Had my flu jab today very friendly and efficient staff was in and out in about 90 seconds brilliant surgery.
GP surgery review: maybush-medical-centre
Title: OK
Rating: 4 out of 5
Visited: September 2023
They are trying hard to improve services and are using electronic resources to assist with this.  They have recruited new staff but they are still unknown, it does sometimes concern me that I don't get the same doctor and have to repeat my history.
GP surgery review: maybush-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
This is a fantastic surgery, managed to fit me in straight away for important blood test, otherwise i would have had to sit for 2 hours at Pontefract Hospital for one. They have always gone above and beyond and referred me to 3 specialists.
GP surgery review: maybush-medical-centre
Title: Great practice
Rating: 4 out of 5
Visited: September 2023
Attended for my flu jab and as usual the whole operation was carried out pleasantly and efficiently and I was out again in a matter of minutes.
GP surgery review: maybush-medical-centre
Title: Very efficient practice
Rating: 5 out of 5
Visited: September 2023
Attended for flu vaccination almost no waiting time vaccinator very pleasant and professional obviously very well organised the environment was calm and reassuring inspiring confidence
GP surgery review: maybush-medical-centre
Title: Visit
Rating: 5 out of 5
Visited: September 2023
Attended flu jab clinic -very efficient . No complaints.
However trying to book an appointment with GP is virtually impossible
GP surgery review: todmorden-group-practice
Title: Very poor
Rating: 1 out of 5
Visited: March 2022
I received a text message telling me my cervical screening was overdue. This was incorrect, so I phoned the GP and was told that they didn't actually have my medical records, they hadn't received them from my previous GP. I told them the date my next cervical smear was due and only after the call did I start thinking ... I registered with this GP practice in November 2020, about a year and a half ago, and they still don't have my records? And no one's bothered to chase them? And this GP just sends out random text messages telling you cancer screenings are overdue, when they actually have no idea when your screening is due, and don't seem to care all that much. When is something going to be done about this awful GP practice? Avoid if at all possible. I am going to move to the practice upstairs if possible.
GP surgery review: todmorden-group-practice
Title: Shockingly Poor
Rating: 1 out of 5
Visited: February 2022
I've never felt moved to complain about NHS services, until I moved to Todmorden from Manchester. 
The reception staff at this practice are in urgent need of training on the most basic aspects of interaction with the public. They have been rude and hostile in every conversation I have had with them and I literally dread having to contact them. 
Services are also poor, you can wait for weeks and weeks for follow up appointments that are simply not picked up. I have had to take time off work just to try and get an appointment. I have been reduced to tears on more than one occasion by reception staff when trying to complete the most simple and basic requests. I was literally gas lighted by a member of staff last week and accused of being a liar when I reached out for support in getting urgent medicines. 
I'm actually glad to see that the majority of reviews are making the same points, because i started to think it was just me that had a problem. I, like others, genuinely think that my condition has worsened as a result of being in the 'care' of this practice and have now decided to leave. I moved from a very busy GP practice in Manchester before moving to Todmorden just over a year ago and the comparison between the two surgeries is shocking, they just don't compare.