janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: banbury-cross-health-centre
Title: Absolutely shocking practice
Rating: 1 out of 5
Visited: March 2023
Rude doctors never get an appointment disgusting service, Absolutely shocking Extremely distressing, even trying to sit on the phone for hours to try and get an appointment
GP surgery review: banbury-cross-health-centre
Title: Really would like an advance appt
Rating: 1 out of 5
Visited: March 2023
I have been trying since March 2023 to get through to arrange a doctor’s appt to discuss perimenopausal symptoms. It’s not life threatening but it is drastically affecting my life. I am unable to obtain one as am forever on hold (during my own working hours) and also cannot take same day appts. This is because I am an NHS clinical lead myself and can’t just drop everything on the day. I’d love to have an appt booked and a chance to discuss my issues- it would certainly keep me functioning well in my job for my own patients. I’m acutely aware of the NHS pressures, I experience them myself but I’m in a rock and a hard place at the moment. 
I would appreciate a response on how I can book an appt without being on hold perpetually.
GP surgery review: banbury-cross-health-centre
Title: Very desperate
Rating: 1 out of 5
Visited: March 2023
I'm trying to obtain a reference from the GP surgery for obtaining my NMC pin number in my application I can see that it has been sent on last week I can't do anything without this reference because of this they are spoiling my future without this I can't do any further steps regarding upliftment of my career I called the receptionist several times they simply tackle me please do help me I am really helpless of this.
GP surgery review: banbury-cross-health-centre
Title: Lovely Ladies on Reception
Rating: 4 out of 5
Visited: March 2023
I called in last night as I tried the Call Centre during the day and quite honestly got the runaround, trying to book a HRT Review.

They advised me that as of 27th July 2023 HRT Reviews could be booked and did I want to book an appointment there and then. Well yes indeed I did. This was duly done. Both ladies were incredibly helpful and apologised for the run around I had had  on teh phones. I think it would however be good practice to let the poor folks in the Call Centre that HRT Review can be booked from 27th July 2023. 

Many thanks ladies for your help, very much appreciated.
GP surgery review: banbury-cross-health-centre
Title: Admin response was amazing
Rating: 4 out of 5
Visited: March 2023
I had a problem with an insurance form, this was an uninsured party form so got confusing. Admin staff absolutely pulled everything out and found it quite quickly ( filled under the uninsured person, which makes sense so they did right). What could have been incredibly stressful was resolved in under 2 hours without the need for me to hang around. I was also reminded to pop my car reg in so I don’t get a ticket. Thank you ! People don’t say it enough but admin staff did a brilliant job sorting this out.
GP surgery review: windrush-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: August 2023
I was listened to when phoning for appt. Receptionist was very polite, helpful and professional.  Gave me advice in a friendly manner
GP surgery review: windrush-medical-practice
Title: Excellent Staff
Rating: 5 out of 5
Visited: August 2023
I woke up with a problem I was very worried about. After phoning the practice I was given a 2.30 appointment. The doctor was kind, considerate and understanding. I was given a new prescription and an email was sent to my consultant in Oxford informing of my changed condition. An ECG was arranged for later that afternoon and was again treated with courtesy and care. An excellent medical practice.
GP surgery review: windrush-medical-practice
Title: Good practice
Rating: 4 out of 5
Visited: August 2023
Routine blood test & blood pressure  check with nurse. Must be be assessed it was holiday time I found space in car park & waiting room was almost empty!! Was seen on time & nurse was pleasant & friendly. The staff here are usually so.
GP surgery review: windrush-medical-practice
Title: Health Care At Its Best
Rating: 5 out of 5
Visited: August 2023
Been my HC for many years. Always extremely good care. This was a blood test. Professional, happy and caring. A great team at Witney.
GP surgery review: windrush-medical-practice
Title: Lovely  practice
Rating: 5 out of 5
Visited: August 2023
The staff at the practice are always helpful,polite and courteous. I spoke to doctor on the phone he was very understanding and said to ring  for appointment next day,as I couldn't make that evening. The doctor I saw for the examination was very good too. 
He  explained everything again. Both doctor's were  polite  and gave me time to ask about few things.  I understand that you are all very busy, and it was good to be able to see someone. I appreciate you all work very hard and so would like to say thank you.
GP surgery review: windrush-medical-practice
Title: Good service
Rating: 5 out of 5
Visited: August 2023
Always happy with the service received and the caring practices, however getting an appointment can sometimes be problematic
GP surgery review: windrush-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Lovely receptionist who listened got an appointment within hours. The doctor very nice but was a locum  and listened but didn’t really analyse she just read off my previous notes and prescribed what I had for a different previous condition which wasn’t the same.
GP surgery review: windrush-medical-practice
Title: Highly recommended
Rating: 5 out of 5
Visited: August 2023
Receptionists always very polite and helpful and things run smoothly. I use the on site pharmacy and find them all helpful.
GP surgery review: windrush-medical-practice
Title: Helpful and thorough
Rating: 5 out of 5
Visited: August 2023
Wonderful GP and team who will go out of their way to help with health issues.  If only the rest of the nhs was as good
GP surgery review: windrush-medical-practice
Title: Always been with them.
Rating: 5 out of 5
Visited: August 2023
No complaints at all. Receptionists are always pleasant and understanding if I make an appointment.
GP surgery review: burnham-health-centre
Title: Great Service
Rating: 5 out of 5
Visited: August 2023
I called in the morning, receptionist was very understanding and booked me a telephone call, I was called within the hour and asked to come in to see the doctor, I needed bloods the doctor booked straight in with the gpa again the gpa was very nice and reassured me as I was a little nervous. I didn’t even realise it had been done, two days later I had a call again with the Doctor for my results. 
What great service and a fantastic system.
GP surgery review: burnham-health-centre
Title: Dysfunctional appointments system puts people at risk
Rating: 1 out of 5
Visited: July 2023
The practice puts vulnerable patients in danger by making it impossible to get an appointment over the phone or app. If you can't physically get into the practice, or can't get in at very specific times, you will not get an appointment. The prescription system is also highly dysfunctional meaning as a vulnerable person you regularly go days without the medication you need.
GP surgery review: burnham-health-centre
Title: Quick Response and Consultation
Rating: 5 out of 5
Visited: July 2023
Contacted the surgery and arranged a call back for a phone appointment. The doctor called me back as scheduled and was able offer guidance and advice to treat my problem over the phone. I was very impressed with this service.
GP surgery review: burnham-health-centre
Title: Prescription Issuing Difficulties
Rating: 1 out of 5
Visited: May 2023
Not only is it impossible to obtain a doctor’s appointment at the surgery but it seems that delays in obtaining once prescription is now also becoming an issue.  We are only allowed to rebook medication 4 days before the reissue date.  Which is what I adhere too and diarise in order not to run out of repeat medication.  Once recorded it should only take 72 hours to reach the pharmacist.  However I have notice that recently that it takes the prescriptions to be signed a week and then it takes another two days for the pharmacy to make up the prescription which in total means a delay of 7 days to obtain once medication.   When I called the surgery today to enquire why my repeat prescription has not yet been sent to the pharmacy to process I was advised that it usually takes a week.  I disagree, in the past my medication was processed within two days but I noticed over the last year things have gone from bad to worse.  I was advised by the reception staff member that they will mark the prescription as urgent and get it sent to the pharmacy today however that it most probably would only be ready by Monday /Tuesday.  Therefore a delay of 7 days to receive my repeat prescriptions and running out of my medication didn’t seem to be of concern.   To sum up, one can’t get to see a doctor at this practise; one’s medication is delayed so I don’t see the function of this practise anymore.
GP surgery review: burnham-health-centre
Title: Awful appointment system
Rating: 2 out of 5
Visited: May 2023
I was informed that a limited number of appointments are available every day by booking online via the patient access app, and that these appointments would be available by logging in at 7.30am, 9.00am, and 13.30pm.
I tried for 3 days at all times and no appointments were available, in fact I called the surgery at 8.10 each day and all the appointments were taken for the day.
This online appointment service is a nonsense and I believe is there just to impress / influence the Governing Body. This is a non service and should be removed as it it wasting patients time. 
Something should be done by the Governing Body.
GP surgery review: burnham-health-centre
Title: No appointments
Rating: 1 out of 5
Visited: May 2023
I need a referral for hospital xray. But told I can't get one unless I get appointment with my gp. This is impossible and to think they are taking on new patients is laughable. Not been able to get face to face appointment for year n a half absolute joke please sort it out unless you queue up at 7am u can't see a doctor. I've been diagnosed with cellilitus over phone to be told by a&e Dr it isn't and need a xray but I need referral by gp I could cry I'm in pain in both legs
GP surgery review: burnham-health-centre
Title: No appointments
Rating: 1 out of 5
Visited: April 2023
I had a basal carcinoma removed from my forehead and leg a week ago. I was told by the consultant if I felt I had an infection to see my GP. I took myself this afternoon when I finished work to the surgery to be  told no appointments and was unable to get an appointment for a doctor or nurse. All I needed was a prescription for antibiotics. My partner has some for chest infections that may occur with COPD so I’m now having to take his. I’m unable to go first thing  in the morning as i am self employed and have to start work early. Training to get through on the phone is a nightmare too!
GP surgery review: burnham-health-centre
Title: Worst patient experience
Rating: 1 out of 5
Visited: April 2023
This GP has gone from worse to worst in last year. It has become norm for them to not offer any appointments for severe patient condition. My daughter is suffering from stomach ache and missed couple of days of school. My wife went today in morning for appointment for my daughter. She was seventh in queue. She explained condition of my daughter but still was not offered any appointments. Although for less severe symptoms others were given. There is clear disparity in process and it seems there are clear favourites when it comes to providing the appointment. The reception staff’s behaviour is clearly not same with everyone and it seems they favour people they know or people with “same appearance and behaviour” . My wife asked for standard operating procedure for booking appointments but she was not given any response. In the meantime my daughter is suffering and we are also getting pushing as parents -
GP surgery review: burnham-health-centre
Title: Great Doctors, awful telephone system
Rating: 3 out of 5
Visited: April 2023
Like everyone else is saying. The telephone system is so so bad. How in 2023 is a telephone system this poor. If anything. Why don't you do callbacks even? I know the NHS are really under pressure which is something I'm aware of and that they're doing their best but in 2023 this is diabolical. I was at a old practice and never had phone line issues like this. This needs to be sorted out. Sorry to be harsh but it's 2023 not 2003. People need all the help that they need. What happens if something bad was to occur to someone and there's no answer or you denying the opportunity for an appointment. Very frustrated. Doctors are so good though. They're helpful, but the telephone lines and people behind them. Not helpful at all.
GP surgery review: burnham-health-centre
Title: Not a Great Practice
Rating: 1 out of 5
Visited: April 2023
I tried my best not to go to the gp for several months after making a complaint last year which was basically ignored in the first instance & when I did finally get a reply it was a very basic generic type reply. I have no confidence in the gp’s anymore & basically the admin & reception staff is so rude that it leaves one feeling anxious to attend & afterwards feeling harassed.  It doesn’t help to raise complaints as one is then victimised when attending gain & staff talk to you like you are a nuisance. I became unwell recently & had been self medication with over the counter medication as I have no confidence in the gp’s, sent to trainee gp’s & having to deal with the unsociable, uncooperative & bad-mannered reception staff leaves one upset & distressed afterwards.  I returned because I wasn’t getting better even after self medicating & as I have ongoing serious health issues I thought it best to make an appointment. I attended just to find that I wasn’t seeing a trainee gp’s but a nurse.  It is just appalling that one cannot see a gp’s. Patients that are feeling unwell or have ongoing health issues just don’t have the energy to deal with the confrontational attitudes that the bhc reception staff give out.  When I went up to reception to ask for the toilet coded I shouted out in a loud tone to step back & afford the patient talking around the other corner of the reception desk privacy, this startled me & once again made me question why I am still registered at these gp’s.  I then returned to reception desk after being seen by the nurse (who had to take the script to a gp’s to approve anyway) to fill in a prescription request for another item I had forgotten to ask for whilst I was in with the nurse.  When I got to the front reception desk I asked for a pen as one of the senior admin staff said loudly “on the table” & walked away.  There are no hellos, no pleasant interactions, just orders rudely communicated.  No matter how friendly one is to the reception staff stay rude & unfriendly.  I had to wait for the person who was using the pen & I must say that the way the staff member spoke to this poor person trying to register him & baby was appalling. I returned home again with no treatment & was advised to wait another few days to see if the problem will resolve itself. I don’t understand the triage system that the surgery is implementing to determine the urgency of the patients needs & or treatment as they do not treat emergent cases, this is what ane is for.  General practitioners (gp’s) treat all common medical conditions & refer patients to hospitals & other medical services for urgent & specialist treatment so I do not understand why common medical conditions need a triage system? One only has to read all the reviews over the last year to recognise the failings of bhc yet it seems no one cares or is doing anything about it.  On a positive note, the nurses are very good & always helpful at bhc & one of the last few positive points I can raise.
GP surgery review: the-allan-practice
Title: So helpful and efficient
Rating: 5 out of 5
Visited: October 2022
I phoned at 11.00 am asking for help with my mother’s infected eye. Mum is 87 and needs support. The Secretary helpfully sent me an email link for brief background and a picture. She also arranged a GP call for 4.30 that day. By 4.15 pm the GP had diagnosed and sent 2 prescriptions (sorting a separate issue too) to my home Boots. By 5.30 pm I had been able to start treatment. This was super-efficient and highly-personal professional care, countering all current comments about our inaccessible NHS.
GP surgery review: the-allan-practice
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
GPs always available by phone or in person even during the pandemic. Never a long wait.
Concerns always listened to with doctors consulting at higher level when necessary and ordering appropriate tests.
GP surgery review: the-allan-practice
Title: Amazing Practice
Rating: 5 out of 5
Visited: October 2022
I woukd like to thank my GP at this practice and his secretaries for all their support during my 5 months back ordeal. After a successful spinal decompression I am able to walk, work and enjoy life again ! Thank you NHS
GP surgery review: the-allan-practice
Title: Friendly helpful staff
Rating: 4 out of 5
Visited: October 2022
Have been coming to this GP practice for 12 years and have always received a fantastic service from the doctors, nurses and support staff. Cannot fault and would highly recommend to anyone!
GP surgery review: the-allan-practice
Title: An excellent Practice
Rating: 5 out of 5
Visited: October 2022
As a new patient I was feeling a little apprehensive before my appointment. I needn’t have worried as everyone was very friendly and reassuring. The doctor was thorough and made sure all my concerns were addressed. 
Similarly, the Practice Nurse was very kind as well as efficient. 
Thank you Allan Practice. You came highly recommended and have certainly not disappointed.
GP surgery review: the-allan-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: October 2022
The Allan Practice is simply brilliant. Being a first time Mum and going through a tricky pregnancy to having a newborn, they have been a huge support every step of the journey. My Dr has been absolutely incredible and the secretaries are always friendly and caring.  Thank you so much!
GP surgery review: the-allan-practice
Title: Great GP practice
Rating: 5 out of 5
Visited: October 2022
I attended the GP practice this morning do you have the flu injection and I found them to be both professional understanding and answered all my questions
GP surgery review: the-allan-practice
Title: Efficient
Rating: 4 out of 5
Visited: October 2022
The telephone call was quick but effective. My issue was resolved swiftly and the questions asked where very clear.
GP surgery review: the-allan-practice
Title: Great doctor and practise
Rating: 5 out of 5
Visited: October 2022
The surgery saw me last minute as I had an urgent condition. The doctor was an extremely nice, approachable doctor who saw me and gave me treatment for my issues. The doctor was very knowledgable and made me feel comfortable and confident in his diagnosis
GP surgery review: newbury-street-practice
Title: do not go here! rude staff
Rating: 1 out of 5
Visited: October 2022
Ever since i’ve registered with this GP since moving to the area, it’s nothing but grief! Every time i’m questioned by receptionist weather really need an appointment, not that I will get a face to face one! the reception staff are always rude and very unfriendly. Always a que to get an appointment, then when you get through there’s none left or they state it’s not an emergency. spoke to them today stating my asthma is bad, was told this is not an emergency, stated can you not hear how wheezy I am!!! explained i already put a repeat prescription in which still has not been sorted out!! there useless, rude unprofessional bunch of staff members. would not recommend using this GP! As a result will have to go to A&E waste my time and hospitals time due to my GP not getting my repeat prescription done, and stating breathing was not an emergency. absolute sh*t show. 

Every single time it’s a battle with the reception staff; they send many letters and text asking you to arrange appointments, but then can never get through to do so. and when you do get through the undelightful staff members your quizzed by are in not empathetic have no sympathy for clients.
GP surgery review: newbury-street-practice
Title: Not Fit for Purpose
Rating: 1 out of 5
Visited: September 2022
What a waste of time this Surgery is now! Barely functions as a GP Practice anymore. Phoned today for an appointment' only to be told that you can only book an appointment on the day and can't book future appointments, and you can only book on the day if the GP is actually in surgery which is not that often.
GP surgery review: newbury-street-practice
Title: Can it get any worse ?
Rating: 1 out of 5
Visited: September 2022
A GP practice where you can't get a consultation - not even an online or telephone consultation. Wonder why they exist! Won't allow making advance bookings even if you call the practice. Even if you try to call them at 8.30 in the morning, there is already a long queue apparently and they call back, if you are lucky, in the afternoon and bookings are taken only for the same day. How is someone working full-time get an appointment? 
I tried booking an appointment via Anima but it says it is down for maintenance ...and I can't put in any request because the assigned GP is away and I can't even do an admin request because the GP is away... On the page, they advise to use Patient Access but the GP appointment booking option is not available there.

Face-to-face appointments have become an impossibility post-covid but is a phone consultation too much of an ask too???
GP surgery review: newbury-street-practice
Title: This practice is a joke
Rating: 1 out of 5
Visited: July 2022
Had an appointment booked for 5 weeks, text message last week saying it had been cancelled, booked another appointment to turn up after taken time of work to be told that it had been cancelled again. There was only two people in the waiting room. Receptionist said they had text me that morning which they had not. Why is it so difficult to pick up the phone to speak to somebody. Make sure your patient gets the message it takes no longer.
GP surgery review: newbury-street-practice
Title: Excellent service
Rating: 5 out of 5
Visited: June 2022
GP very polite, considerate, compassionate & competent.
I am very happy to recommend this practice, which I have been with for almost 50 years.
GP surgery review: newbury-street-practice
Title: Completely impossible to interact
Rating: 1 out of 5
Visited: May 2022
After being told by my GP I  need an appointment with the pharmacy group I tried ANIMA. This is impossible to make an appointment and no othet option for message for pharmacy team. I then tried twice and left two messages on telephone and no response. Contacted reception and they just re direct you to ANIMA, which I explained didn't work for this, so they said to hang up, redial and press 6 - which I had already done, twice. Totally impossible situation, I assume just to make you give up and stop bothering them. I still don't have the required appointment.
GP surgery review: the-orchard-surgery
Title: Great Practice to go to
Rating: 5 out of 5
Visited: September 2022
Staff are polite, Doctors are caring, take time to understand issues. Oractice offers car parking, receive reminders for vaccination/appts. Overall super!
GP surgery review: the-orchard-surgery
Title: Good practice
Rating: 4 out of 5
Visited: September 2022
Very difficult to get an appointment but when you eventually get through the staff are polite and help with telephone consultations. Always send reminders for vaccinations when required.