janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-waterfield-practice
Title: Not the best experience
Rating: 2 out of 5
Visited: November 2022
I have tried to book a follow up appointment after being referred for physio, after completing on line, call back phone consultation, instead just referred to a physiotherapist in Ascot, by text after 2 tries online, no call back. Which happened to be a total waste of time. I have tried calling the surgery and using the online appointment system but have not been successful in my endeavour as yet. I called at different times not for an emergency appointment and at so I thought at less busy times but still end up being in a queue of atleast 30. I do not have the  time to wait over an hour to be answered. 
All I wanted was to relay the fact physiotherapist cannot help and advised that I speak to Dr and make appointment 2nd week of trying now.
This used to be a good surgery but with other issues over past 6 months regarding prescription issues for existing complex health condition,  I feel its time to register elsewhere, There is only one Dr who is worth seeing but he only works couple days a week, trying to get an appointment is like trying to find Hen's teeth
I understand during covid there were alot of demands on health service in general but post covid surely a plan was implemented to cope, and I do not mean the glitchy online system which is not the best . Shame really. Looking for another surgery is unfortunately the only option, but most seem to be in the same boat.I have looked at reviews for this surgery and even those are awaiting responses. What more can I say.
GP surgery review: the-waterfield-practice
Title: overwhelmingly disappointed and disillusioned
Rating: 1 out of 5
Visited: November 2022
I have been a patient at Waterfield practice for 32 years and have always been pleased with the service.  During the last year I have been badly let down and believe my experience has been nothing less than shambolic. I had 2 telephone appointments during the last month. For the first I was called 4 and 1/4 hours late, the second : 2 hours earlier than appointment time. I missed the 2nd call because obviously I wasnt expecting it. When I finally got through to the Surgery, I was told I had missed the appointment and the Dr wouldnt ring again. I needed advice on stopping or continuing with meds and was told to ring 111. During the last month I have also been told to go to  A & E for routine issues where I was sent back to GP . I find the Surgery Reception staff apologetic and they try to be helpful, but following the whole"process" to get a face to face appointment seems to end in an ordeal every time.  In the last 2 months, I have had to pay for private appointments to get a face to face consultation where the clinicians have actually listened carefully to what I have said and done thorough examinations. I find it sad that the service seems to have degenerative to this degree
GP surgery review: the-waterfield-practice
Title: Cannot get the prescriptions my long term health depends on
Rating: 1 out of 5
Visited: June 2022
If I had had an issue once with getting my repeat prescriptions, I would let things lie, but this is a recurring issue. I struggle to get the medication I need to avoid surgery and serious health issues. Also the level of communication from the practice is very poor. My obvious option is to change practices.
GP surgery review: 240-wexham-road
Title: Absolutely useless
Rating: 1 out of 5
Visited: April 2023
I have called time and time again to book appointment for serious issues and all I have been given is sorry we have nothing call again In morning 8 o'clock. started calling at 7:59. Got connected by 8:02 and yet again answer given we are fully booked. Called to book emergency appointment for my 4 years old, kind lady on reception told me she can refer me to a local pharmacy, and pharmacy staff with a shocking clueless faces informing me you need to go see your gp. I almost begged to atleast squeeze me in for a phone consultation during whole day anytime. But nothing no response. Except sorry. 
And this isn't the first time this has happened, time and time again same thing.
GP surgery review: 240-wexham-road
Title: Worst experiences
Rating: 1 out of 5
Visited: January 2022
I called practice today. Instead of any treatment, patient was referred to pharmacist. Pharmacist looked situation and said it’s dr who prescribes. Pharmacist was even shocked to see that referred problem. This is not new, had many adventures
GP surgery review: crosby-house-surgery
Title: Worse practice in slough
Rating: 1 out of 5
Visited: October 2023
Receptionists are so rude, they have the worse attitude and they are so dismissive. I called due to a concern relating my daughter, the receptionist stated that my concern is not urgent and I do not need a doctors appointment or phone call. Whilst in the middle of asking her a question she then hangs up the phone on me. I am extremely disappointed that this behaviour from these receptionists has been an ongoing situation, this is not the first time that these receptionists are treating me like this each time I call them on any concerns or health issues. They have no professionalism and they seriously need to work on the way they speak to patients. This surgery has no place to stay open because clearly receptionists are the once running this place and they purposely try and be unhelpful each time there is any sort of concern or when you want to speak to a doctor.
GP surgery review: crosby-house-surgery
Title: practice !!!!!!!
Rating: 1 out of 5
Visited: May 2023
The trouble with 'Crosby House Surgery 'it is run by the receptionist for the receptionist ,patients don't matter .
I was contacted for a blood test to be done ,asked why it was late (as I should have them every 3 months )told in no uncertain terms if I didn't have the blood test ,the doctor will refuse any more perscription until I agree to have one ,that wasn't the problem of not agreeing just asked why is it 6 weeks late in contacting me for the test being having blood test on a regular basis for 35 years due to my condition .
             Just for the record been a patient for 70 years (and as a family over 8o years ) use to be a good practice  prior to the covid ,the receptionist then were very good easy to book appointments over the phone or in person ,  now not so sure seems they have more patients than they can handle  ,patients are farmed of to other practices then being seen at Crosby House due to the TRIAGE SET UP
GP surgery review: crosby-house-surgery
Title: This surgery is a disgusting waste of NHS money!
Rating: 1 out of 5
Visited: December 2022
i called in to get an appointment with the GP,
phone line opens at 8, i called in exactly @ 8
the standard recorded message runs for 30sec.
then i was into the queue @ 30
i was moved up the line and answered after 30 mins, @ 830

explained the problem
call handler is ready to give me a face to face appointment in a nearby surgery a walk in centre according to her,,,
she is refusing to give me a face to face in the surgery with my GP!!

This surgery is a disgusting waste of NHS money!
GP surgery review: crosby-house-surgery
Title: Rude staff
Rating: 0 out of 5
Visited: November 2022
Crosby house surgery. It took 3 months to get critical medicine that was on repeat. You can’t even make this stuff up.  
The receptionists are quick to try and triage you and send you off to other services when they are not medically trained but when you ask them a practical question about their surgery they don’t know the answer and say they are just the receptionist.  
I found the staff rude and the doctors incompetent - not sure what more I can say.
GP surgery review: crosby-house-surgery
Title: surly, rude, obnoxious receptionists
Rating: 1 out of 5
Visited: October 2022
40 minutes to get thru to make an appointment, finally get thru and rude obnoxious woman sighs and slams phone down when i ask a simple question. rude, surly, horrible arrogant attitude, im currently changing surgery, life is too short to put up with such ignorance and rudeness, Avoid!!
GP surgery review: crosby-house-surgery
Title: Appalling service
Rating: 1 out of 5
Visited: July 2022
I called a number of time after waiting on the phone fir over an hour they cut me off 
Appalling behaviour and service 
I would not recommend this surgery
GP surgery review: crosby-house-surgery
Title: Bad service
Rating: 1 out of 5
Visited: June 2022
Had no medication as I forgot to order repeat for the first time, one of the conditions of my Illness is memory fog. I have been spoken to very rudely by more than one receptionist trying to get my daily medication which I have already missed one day. Told call back later. Still sitting in DR tray waiting to be done . Now I have to get emergency medication from chemist for the weekend. This surgery has gone down hill and sorry Covid is not a good excuse for bad manners rudeness and lack of care. I have been at this surgery longer than any of the staff and Drs. Trying to get through to them on the phone is a joke and then you get cut off after waiting in a very long queue
GP surgery review: crosby-house-surgery
Title: Phone line gets cut off
Rating: 3 out of 5
Visited: May 2022
Tried calling the surgery 2 weeks ago to book an appointment, and was 16 in the queue. I waited around 45 minutes at least (!). When I was number 1 in the queue (finally) and the phone line starts ringing and you hear someone goes to answer, before they speak the phone line got cut off, whether this was intentional or not, I'm not sure. Rang immediately back and was pushed back to number 15 again...another 40 minutes waiting until your receptionist picked up. Again today, and although was only 5 in the queue, was cut off again as it reached number 1 just as someone goes to answer from the surgery. This is so frustrating and time wasting! Please can you resolve whatever might be causing this!
GP surgery review: crosby-house-surgery
Title: appointment stress
Rating: 3 out of 5
Visited: March 2022
I received a letter reminding me of smear test which I called straight away upon receipt to book, we are told how important these things are - I was told it was too soon and to call in a few weeks. Today I have tried 4 times to get through and was in the queue waiting all the way down from 13 in the queue. The first 2 times I just got cut off, the 3rd time after getting all the wat to 1st in queue the phone rang and rang, eventually picked up and then she cut it off. I have been trying to phone for an hour already. This is ridiculous. I have looked online, I can't book myself, I couldn't find anywhere to send you feedback except here. This is not the first time this has happened where I have got all the way to 1st in the queue only to be cut off. I am again 13th in the queue at the moment. If I get cut off again I will be coming into the surgery to book, against your preference or advise. By the time I get through I will have spent hours on the phone to you today. This is a precious day off for me and I have spent the majority of it trying to contact you for an important test.
GP surgery review: herschel-medical-centre
Title: Unfriendly
Rating: 1 out of 5
Visited: January 2024
Been with the GP for.over 15years, very unfriendly GP always rude will hang up the phone on you appointments never available even if you get one you have to be a doctor yourself as they want do amything to treat you
GP surgery review: herschel-medical-centre
Title: ANP experience
Rating: 2 out of 5
Visited: February 2023
Took my child  to see ANP  , the treatment/ service I got was shocking . Firstly, I ask for GP to see my child which I didn’t get appt for and instead appt was given with  ANP. 
Went there thinking there will be some help for my child but total hopeless. Very unprofessional, no introduction or interaction with my child , very poor history taking , don’t want to get to the bottom of the health issues my child is going through, just want to tick the box and job done . 
Forget about personalised care or patient centred care u will receive . I felt my concern of my child  was dismiss and said that there will be a follow up appointment.
 I am a nurse by profession and to receive such poor treatment from another nurse professional made me question about nursing ethics and  code that we adhere to. I won’t speak for the whole surgery . Perhaps I have not met other GP or APN or the professionals but what I experience from today’s Appointment was very disappointing. Never going to book appt with the ANP that we saw today and I  hope my child will get better or will see someone if needed  who actually does take their profession seriously and help out pt to get better.
GP surgery review: herschel-medical-centre
Title: Great job
Rating: 5 out of 5
Visited: February 2023
Green and blue and blue are my two favourites to be honest I think they look really nice on the outside and I like them a little bit better
GP surgery review: herschel-medical-centre
Title: Poor service
Rating: 2 out of 5
Visited: January 2023
I am sorry to say that the service offered by this practice is becoming worse and worse. I have been with the practice for many years and luckily I don’t need assistance very often because the service is very poor. I was involved in a traffic accident two days ago, didn’t go to Accident & Emergency because luckily I was not injured and didn’t feel pain when it happened. As it is often the case, some pain started the day after, tried to contact the surgery, was on the phone for almost an hour and was then told to go to Accident & Emergency. I told them that I did not think it was a responsible choice given the pressure our Accident & Emergency departments are under and the fact that I am not injured and I just need someone to check me over and possibly refer me to a physio, if anything. I was told to call back the following day, today. I first tried to book an appointment online and it says that there are no appointments available (I later found out from the receptionist that the service is not available, so I would say that if you do not offer appointments online, you should remove the option from your site. Pointless to have it there if not available, you only waste people’s time). So I called, the first time I got through the recorded message said my call could not even be put through to the appointment line and to try later. Then I tried again after few minutes, I was on the line for 45 minutes this time and there were no appointments at the end of the endless call. This was done in the morning by the way. I booked an appointment to see a nurse next week because that was the only option available, but I will try again tomorrow. In the meantime I submitted a request for an e-consultation in the hope that I would not have to spend another hour on the phone tomorrow (my employer will not be happy if I do this for the third time during working hours). I did and the message I received is that due to the high volume of e-consultations mine has been booked for Monday, almost a week after my accident and just one day before my appointment with the nurse. So it means I will have to try again tomorrow but this all seems pointless and useless.
GP surgery review: herschel-medical-centre
Title: very good surgery
Rating: 5 out of 5
Visited: January 2023
Although it takes a while to get through in the first instance once you have the service is very good, doctors/nurses/pharmacist always call back or have seen me if need be. I'm always made to feel comfortable with whoever I speak to or see. Been with these around 35 years and overall am very happy.
GP surgery review: herschel-medical-centre
Title: Not good at all
Rating: 1 out of 5
Visited: December 2022
Moved to the area and I’m trying to register with that practice since two months now! Only way to register is online. Filled out the form 3 times now and each time I got told they didn’t receive anything. Forwarded all the confirmation about previous attempts last time and got assured it’ll work this time but over 15 working days later nothing has happened again! Got told I won’t be able to come in since registration is only possible online. Ridiculous if you need medical help and no one helps you out.
GP surgery review: herschel-medical-centre
Title: Bad expirience
Rating: 1 out of 5
Visited: October 2022
I tray to call in exactly 8.00 they didnt pik up the pohne...1.30 min wayting to talk with somebody this medical center is a joke...no appoitmant..
GP surgery review: herschel-medical-centre
Title: Great practice
Rating: 4 out of 5
Visited: July 2022
I was seen promptly, lovely doctor/nurse. Felt like she was interested in what I had to say and arranged some after treatments that I have been waiting a while for.
GP surgery review: herschel-medical-centre
Title: Good service
Rating: 4 out of 5
Visited: July 2022
Once you actually get an appointment the service is good. The nurse that I saw was exceptional and the follow up with the doctor the next day very informative
GP surgery review: herschel-medical-centre
Title: Superb service
Rating: 5 out of 5
Visited: July 2022
Great efficient practise. The registration process was done very professionally and efficiently.  The teams I encountered  - medical secretary reception, nurses - were very friendly and caring. I felt in good capable hands.
GP surgery review: manor-park-medical-centre
Title: Cyst removal
Rating: 5 out of 5
Visited: November 2023
My doctor analysed how best to remove a cyst from my back and removed it with the support of a nurse. They were very professional and provided excellent aftercare as i needed to attend a few times. Can't thank them enough.
Highly recommended.
GP surgery review: manor-park-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: May 2023
Have been going to this practice for over 20 years and have never had an issue with getting an appointment and have always been treated well. Even during the pandemic they were offering a service when others weren't, will always recommend the practice to friends and family.
GP surgery review: manor-park-medical-centre
Title: amazing service
Rating: 5 out of 5
Visited: April 2023
Kind and friendly staff, who are very helpful and efficient. Overall an fast pace environment, allowing me to see my doctor quickly without long waiting times. highly recommended
GP surgery review: manor-park-medical-centre
Title: great gp surgery
Rating: 5 out of 5
Visited: March 2023
i am with surgery for long time. i don't have any issue since i am registered with this surgery. i know its long wait sometime but i can understand this very busy surgery and lots of patient with them.  specially they are busy in winter time because more people sick that time. otherwise its fine. i am very happy with them.
GP surgery review: manor-park-medical-centre
Title: Great practice, amazing
Rating: 5 out of 5
Visited: March 2023
Manor Park gp surgery is extremely helpful and the receptionists are always willing to help they are very nice and supportive
GP surgery review: manor-park-medical-centre
Title: Amazing surgery
Rating: 5 out of 5
Visited: March 2023
No problem with surgery. Very helpful they are doing sessions on Saturdays related to diabetics control and education it’s really helpful.
GP surgery review: manor-park-medical-centre
Title: Always helpful
Rating: 5 out of 5
Visited: February 2023
I am so happy with all staff in surgery no problem at all. They are all helpful. Diabetic sessions was best to motivate diabetics people. Sometimes we need motivation.
GP surgery review: manor-park-medical-centre
Title: Glad I'm with manor park surgery
Rating: 5 out of 5
Visited: February 2023
I went for my usual 6 month blood test and was upset to find out I was pre diabetic, thought I would have to go on medication. I was so glad to find out that this manor park practice believes in reversing the illness. I was given information and was listed for some Evening classes that I got to choose the dates I also attended the surgery weekend talks held by the main Dr this was so informative. It actually has changed my whole approach to good I'm so happy.  The talks were about real patients and true results.
The programme that was suggested to the patients has actually helped me to lose weight gradually and in a healthy fun way .
Thank you manor park surgery
GP surgery review: manor-park-medical-centre
Title: Best surgery
Rating: 5 out of 5
Visited: January 2023
All staff and doctors are very helpful. They are trying very hard in this hard time.I am very happier the service provide to my son. Really appreciated.
GP surgery review: manor-park-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: January 2023
I had appointment with physio he is very good and helpful. He sorted my shoulder problem. Doctors and staff really helpful. Staff treated very nicely and solve our problems I don’t have any issue since I registered this surgery.
GP surgery review: shreeji-medical-centre
Title: Poor approach
Rating: 1 out of 5
Visited: April 2022
Raised concerns regarding how we was dealt with. Senior GP called back and was happy with response and did not indicate i no longer wanted to be with GP. 

Letter sent to me to explain i will be removed from systems. 

Honestly don't know why i got this treatment.
GP surgery review: shreeji-medical-centre
Title: Great doctors
Rating: 4 out of 5
Visited: February 2022
The doctors and nurses listens to us, gives good check-up and speaks in a good manner when recommending us certain things. They understand many issues and problems too, and take it very seriously. The receptionist is also polite too, and  I am happy to be part of this surgery, and would also recommend everyone to come there.
GP surgery review: shreeji-medical-centre
Title: Good practice
Rating: 3 out of 5
Visited: February 2022
Always polite and punctual with follow up phone calls etc. Been with the practice many years and have no complaints.
GP surgery review: alexander-house-surgery
Title: Overall excellent
Rating: 5 out of 5
Visited: May 2023
Things have been a bit wobbly at the practice recently but that’s understandable. Considering the challenges they’ve been facing they have maintained great care. One of the doctors in particular (my doctor) is pretty amazing and has always been supportive, patient, caring and understanding. My one very valid concern is the need to do everything online, this is a very big problem I feel. Not only can very sensitive health information been shared in a way that is not always secure but not everyone can access the internet or find it easy to do things like e-consults. I understand why there’s an emphasis on doing it this way but I strongly feel that it should be as easy to make an appointment over the phone as it is to do this. Please go back to accepting requests over the phone. Overall an amazing practice with many fantastic, caring and committed staff. But please management change the set up for patients not wanting to do things online.
GP surgery review: alexander-house-surgery
Title: Always helpful
Rating: 5 out of 5
Visited: March 2022
I have never had an issue with this gp, I have been registered with them since I moved to the area from London and was also pregnant. For both myself and my newborn I have always been seen quickly, e-consults responded to rapidly, concerns always addressed and staff are always friendly. I cannot fault them and they are by far better than my previous gp in London
GP surgery review: giffard-drive-surgery
Title: Very poor practice
Rating: 1 out of 5
Visited: January 2024
Trying to get a face to face appointment first available 24th Jan 2024 it’s a joke 
To have to wait nearly a month to see a GP actually not a joke it’s verging on criminal 
No wander A&E departments are run off their feet 
I only want to discuss my Medication face to face without being fobbed off by a receptionist
GP surgery review: giffard-drive-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2023
Very pleased with my experience at the surgery.
The GP made an appointment the next day at FPH.
My issue has now been identified and I'm now undergoing
treatment that will resolve my medical issue.