janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: ashwell-medical-centre
Title: Best GP Practice!
Rating: 5 out of 5
Visited: January 2023
Ashwell is a very good GP practice, the staff at reception are very kind, polite and helpful at all times. The GP’s are extremely good they genuinely care about patients and want to help and come to a solution for the medical problems. I went in with my mum who doesn’t speak english and the lady doctor was very kind and helpful explaining everything to me and allowing me to interpret this to my mother so she knew what is being said. The diagnosis was done by the doctor she also spoke about how to prevent the problem from getting worse and also gave a link to my mobile to go home and read more about it so we understand the diagnosis. The surgery is very clean, neat and tidy. There is car parking space available and a pharmacy within the health centre which is very beneficial. I would definitely recommend this practice to family and friends. It is easy to get an appointment so long as you call on the day at 8am your able to be seen by the doctor the same day.
GP surgery review: ashwell-medical-centre
Title: Outstanding practice
Rating: 5 out of 5
Visited: October 2022
I was offered appointment on the same day and seen by a very professional doctor Dr Hussain.very happy the way he listened and Treated the illness with good medication.
We should consider ourselves very lucky to have doctors who treat us and look after us at aswell medical center.I am very happy with the service provided by the doctors today and everyday.please do not give any bad reviews,because our doctors and all NHS staff work very hard and provide the best services at all times.I feel very happy and blessed with the services we have at aswell medical center and all my extended family feels the same way.
GP surgery review: ashwell-medical-centre
Title: Excellent nurses
Rating: 5 out of 5
Visited: October 2022
I was offered an appointment very quickly and follow up appointment made without any problems. The surgery looks amazing, the nursing staff are very friendly, helpful and give excellent care. They go out of their way for patients. I have recommended this practice to family and friends who have also registered here. Very happy with the service.
GP surgery review: ashwell-medical-centre
Title: Rubbish practice
Rating: 1 out of 5
Visited: January 2022
Trying to get an appointment is a mission in itself,thought a repeat prescription would be easy enough!covid has given this practice more of an excuse to continue to put its patients last!luckily I have decided to change practice because I value my health!
GP surgery review: hollyns-health-&-wellbeing---clayton
Title: GP APPOINTMENT
Rating: 0 out of 5
Visited: October 2022
I was sent a letter in October 2022 to make apt for routine blood test - it took me 3 weeks to get through. I made the apt at the specified practice turned up at the correct time and was told it's at the other practice - so remade the apt - turned up 10 mins early - after waiting 15 mins past the allotted time I asked receptionist if I had been forgotten about - I was told ' oh they're running late - no apology nothing.  
I had somewhere else I needed to be so I left without making another apt - but what is really frustrating is when I check my medical records on line and it says I was a no show for the first apt and then the 2nd one the nurse came to call me and I walked out.  
This is not an accurate reflection of the events and then they send me another letter to make an apt for a routine blood test - I give up as I cant get through on the phone and they dont allow you to walk into the practice and make an apt. I work permanent nightshift so have a limited time window in which to call and make an apt - I know they cant cater to everyone's shift pattern but has common sense disappeared
GP surgery review: leylands-lane-medical-practice
Title: Refusing to answer calls
Rating: 3 out of 5
Visited: December 2023
The practice expects patients to call at 8am. Fine - but the phone isn't even playing the recorded message, just line dead? Website directs us to online e-consult which says to use Airmid app. I have that, but when I try to use the e-consult link it says the practice has disabled Patch5 or isn't subscribed. The Airmid app does have a means or messaging the practice which is also disabled. My prescriptions used to all be issued at the same time - someone has changed it so that they renew and need reviewing at different times! The Haworth Road practice was taken over by Leylands for this sort of behaviour and now it's just as bad if not worse at Leylands...  The answerphone message is way out of date with advice on calling 119 regarding Covid. Time for a major rethink, and for this practice to get with the century and enable the online and app features, so we can leave a telephone line for patients who aren't online or can't use an app. Really poor service.
GP surgery review: leylands-lane-medical-practice
Title: Phone line always found busy
Rating: 1 out of 5
Visited: August 2023
I was unable to get through as always getting a line busy tone between 8:00am to 9:30am. This is the time they say we should call to make an appointment.
GP surgery review: leylands-lane-medical-practice
Title: Positive feedback
Rating: 5 out of 5
Visited: July 2023
Received a GP telephone appointment at the expected time, the Doctor clearly explained in detail and listened to my questions. I did not feel pressured during the call.
GP surgery review: leylands-lane-medical-practice
Title: Polite and informative service
Rating: 5 out of 5
Visited: June 2023
The receptionist at Wrose Surgery was very polite and courteous. The Doctor who I saw was very informative and put me at ease she explained things to me along with changing my medication. I was told things should improve but if I was concerned to make another appointment
GP surgery review: leylands-lane-medical-practice
Title: Appalling service
Rating: 1 out of 5
Visited: May 2023
I called regarding numbness in my hands due to an ongoing condition. I missed the call due to being unwell. I called back and was first told by the receptionist i was going to get a call back from a clinician and not even an actual doctor. She then said she had made a mistake and because I missed the call initially they had marked it as complete. Poor patient care at this surgery
GP surgery review: leylands-lane-medical-practice
Title: Very poor service
Rating: 1 out of 5
Visited: May 2023
After 35 years using this practice I am having to move. In 2020 I was not seen due to covid but had ovarian cancer undiagnosed until I paid for a private scan. In 2022 I had kidney cancer diagnosed and removed . I have tried to contact the surgery for an appointment as have a urine infection. Been in to be told ring. Ring and told no appointments ring in am rang in am from 8.30 154 times couldn’t get through. Went to surgery all appointments gone you need to ring. Told them I had kidney cancer and it was important to get my urine checked. I’m 2 days now with this pain and no appointment frustrated to say the least
GP surgery review: leylands-lane-medical-practice
Title: Despair.
Rating: 1 out of 5
Visited: April 2023
I have been trying to get an appointment for two weeks now, no such luck!
I really do not understand these other reviews who say it is good practice.
I was on the website at 8am trying to get an online consultation, every day for two weeks. However, at usually 2 to five minutes past, you get the message 'Leylands Lane is unavailable for medication or admin queries'. I do not know what happened to the medical issues! There was nowhere to enter your details. Surely the slots could not have all gone at that time?
I then rang at 8.30am most of the mornings, just to get the really annoying message about Covid that lasts for about five minutes. Then a couple of other inane messages, then to be informed you are number 26 / 17 / 22 etc in the queue, it is so soul destroying! You just loose the will to live!
I did eventually get through towards the back end of the second week whilst I was walking on the Cinder path in Whitby, as we had a few days away. But this was only to try and make an appointment with the diabetic nurse who had left a message for me to call her, not a doctor's appointment.
Could not believe I was number 6 in the queue, so held on! I was told she was busy, however, about 5 minutes later, she called me back.
My appointment is in 4 weeks time!!! Absolutely appalling!
I am trying to manage my other medical issues on my own, which are proberly minimal compared to others, but I really feel for them not being able to get the help they require. No wonder A&E departments are filling up.
This surgery really needs to be overhauled and not be still spouting 'it's due to COVID'.
My family and friends in other districts of Bradford do not seem to be experiencing this shambles of a surgery at theirs! It used to be a pleasure going to Leylands even though you were poorly.
Please I beg you to sort it out and get back to normal.
GP surgery review: leylands-lane-medical-practice
Title: Excellent GP approach
Rating: 4 out of 5
Visited: March 2023
The GP dealing with my current situation has been forward thinking & has kept me up to date with feedback. Contact & feedback helped me cope.
GP surgery review: leylands-lane-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
I always have a positive experience when visiting surgery. Staff is very friendly and helpful. I leave feeling better knowing I am treated so well.
GP surgery review: leylands-lane-medical-practice
Title: Provide care promptly
Rating: 4 out of 5
Visited: March 2023
Although I find the econsult service clunky and impersonal, once you get to speak to a practitioner  they are very sympathetic,  thorough and efficient. I have been able to access a wide variety of medical care without major delays.
GP surgery review: manor-medical-practice
Title: Absolute disgrace
Rating: 1 out of 5
Visited: March 2022
My wife has terminal cancer and only has a couple of months left.
Out of the blue she was sent a letter from the surgery telling she was not in their catchment area, despite the fact she has been their patient for over 20 years and she should find another Doctor. My wife was so upset about this,  she is terminally ill and this as knocked her for six. My wife and I feel like the surgery is abandoning her, at a time when she needs them most.
GP surgery review: horton-park-medical-practice
Title: rude receptionist
Rating: 2 out of 5
Visited: September 2023
I called today to get my partner an appointment as he had surgery from cancer 2 years ago and where he had the surgery has been getting infected alot and swollen,he is waiting to get surgery on it again as the area has died round it, but untill then hes in alot of pain. I explained this to her and her reply was well what do you expect the doctor to do about it in a cocky attitude, im absolutely fuming and i wish i could talk directly to my doctor instead of someone with a cocky attitude that think they know it all.
GP surgery review: horton-park-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: April 2023
Excellent practice. All of the staff are extremely helpful, from the reception staff to the clinical staff. The Advanced Nurse Practitioner has been so supportive and did everything in her power to help me. The reception staff are always friendly and helpful too.
GP surgery review: horton-park-medical-practice
Title: Can't get an appointment
Rating: 0 out of 5
Visited: December 2022
Rang to make an appointment to see someone on Wednesday, and then again on Thursday, and then again on Friday.  
Firstly, it was extremely difficult to get through, and on all occasions I was told no appointments are available. I asked if there are any appointments in the evenings or weekends (extended access service), and on all occasions I was told no appointments are available in the evening or weekends.  
So frustrating. So do I go to A&E?
GP surgery review: horton-park-medical-practice
Title: Amazing support
Rating: 0 out of 5
Visited: February 2022
I have a phobia of needles and the women who took care of me during my toe nail removal were amazing and supported me the entire way through, i couldn’t feel anything through the surgery and gave me the extra time at the end to get used to how I was feeling. They were amazing, so so grateful for them :)
GP surgery review: parklands-medical-practice
Title: Appointment s
Rating: 1 out of 5
Visited: July 2023
Had a phone call from these people telling me to make an appointment regards a blood test I had recently.  I asked them to make an appointment for me while I was on the phone to them . At the moment . They said they could not do that . I had to ring the surgery .why not make an appointment there and then  . .  Or ring me up to tell me to attend an appointment. .  I had a  major cancer operation in 2018 . . This phone call left me worried and anxious as  you can imagine . . . Ii then rand the surgery in the afternoon to make an appointment as they had requested. Ii was told then that I had to ring the following Monday . This would have left me worrying all over the weekend . . Why they could not make me the appointment that they told me to make is beyond understanding . . . I have been on that phone to parkland practice . One time for 2 hours 5 mins waiting to get an answer . .  Another time 1 hour 45 .  Both times I have ran out of patience ond not carried on with the call . .  I am still under the care of the oncology nurses . And still visiting  them on a six monthly appointment . . . Why couldn't the parklands staff ring me to tell me I have got an appointment with them .  Instead of ringing me to tell me to make an appointment . .  . On their web site. The tell you about their difficulties and struggles to see people .  And they fot tolerate bad manners and abuse . . Well what about treating you patient s the same way . .  We do not ring this surgery to ask or beg for attention. For no reason . Mostly we ring  because we are unwell and not in a mood to be treat like imbociles or scroungers looking for sympathy. . We need at the time help and respect . .  As it is I have been left wondering what is wrong with me after  they rang me to tell me I had to make an appointment with them to see a doctor ,regard my recent blood test at parkland surgery . Buttershaw lane . . And please remember. As poorly people , we also expect  the same respect and treatment as you expect from  patients. .  Because this surgery rating must be one of the lowest in Bradford . And that is not the patients fault . . So maybe you should overall your system to work , because it is not working at this time .  . You cannot expect people to wait on you phone for 1 to two hours at a time to make an appointment that you told us we needed . . .
GP surgery review: parklands-medical-practice
Title: The elusive appointment
Rating: 2 out of 5
Visited: July 2023
My mother is 90 years old. The practice rang her on 13 July asking her to make an appointment to discuss some blood results .
My mother asked if they could make the appointment not but was told to ring at 8am the next day despite her age.
She started ringing at 8am and on 2 occasions was cut off when she was number 3 in the queue despite the practice previously saying this,does not happen.
She rang throughout the day and finally spoke to someone at 3pm, 7 hours after she started ringing only to be told she could not have an appointment but she may get one online!
As a 90 year old her internet skills are not excellent so I tried only to be advised there were none.
Surely anyone with an ounce of sense and compassion would deal with a 90 year old differently. My mother feels abandoned by this practice.
We are now in a position of being told there is,something wrong with the blood results but cannot get an appointment to find out why. A formal complaint may follow.
GP surgery review: parklands-medical-practice
Title: Terrible service
Rating: 1 out of 5
Visited: April 2023
You hold on a line for an ages.
GP job is to see a patient and have face to face conversation not a useless phone consultation or send a picture.
This isn't "pandemic" time.
I can't see our kids medical history online even if they are added to his account.
We can't see our history form previous medical practices as well.
When we have an appointment for us or kids in hospital, dentist etc. we can't say what illness was it and when.
I tried to book an appointment for my wife for her scan results and they said this is available Thursday only.
GP must explain patient test results every day not Thursday only.
This medical practice is the worst practice what we used.
GP surgery review: parklands-medical-practice
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: March 2023
Today I spent 43 minutes on the phone and was then cut off when I became number 2 in the queue. 
This happened yesterday as well. It is impossible to get through let alone get an appointment.  Covid restrictions finished a year ago yet this practice neither wants to see anyone or speak to anyone.
GP surgery review: parklands-medical-practice
Title: Receptionist
Rating: 3 out of 5
Visited: February 2023
2nd feb 2023 i went to chemist to pick prescription up one item missing so i went into surgery to explain they said it would be monday now then i got a missed call from the practice so i tried to return   i was 5th in queue and got down to 2nd in queue then phone constantly rung no one picked up so i drove to the practice with the phone still ringing i asked why no one answering phone they said didn't know what happened i explained returning call what was it about receptionist said it was to do with my dermatology appointment and said would print off the appointment for me  when she came back i said why have i got appointment  with dermatology she explained she was looking at wrong patient  data then said my prescription ready monday.  Please sort out your staffing issues if the staff can't be bothered to answer phone and look at wrong patient data lots of people without jobs . It makes the surgery look incompetent.
GP surgery review: parklands-medical-practice
Title: Not fit for purpose
Rating: 1 out of 5
Visited: January 2023
Been trying for 4days to get an appointment. Left for Upto 2 hours on phone . . ..  then either cut off or ran out of patience, no patience when you are ill .. I was a cancer patient and put back into their care once I had recovered . . They have given me one appointment after my release from hospital ..and never bothered again .  Totally ignored . . They  say they want more patients. They can't even look after the ones they have . . . Go to the surgery . It is always empty. I will be leaving these nonentities at the earliest I can . Enough is enough ..my wife's has a different surgery that is totally different . Where care is valued not ignored .
GP surgery review: parklands-medical-practice
Title: Terrible service
Rating: 2 out of 5
Visited: January 2023
I have now been on the phone for 40 minutes and still it’s just ringing.. this is the 3rd time I’ve tried today. I am ringing for a disabled person who’s tried ringing himself 2 times and he ended up using all his phone credit .. he places a medication request in last week and still has not  received it .. This surgery is really going down hill.. I have been coming to this doctors since I was 8 years old (52) years in total. And have never had the amount trouble getting through on the phone
GP surgery review: parklands-medical-practice
Title: Rude staff
Rating: 1 out of 5
Visited: October 2022
I went to register my new born baby. Nobody knew the protocol. One person told me I just needed to show the birth certificate, the other told me I need to fill out a full registration form. I took it home and completed it (baring in mind I had to bring my baby out which is a struggle as I’m a new mum) when I brought it back the third lady said I didn’t need to fill one out and would just shred it. Whilst I was speaking to the receptionist at the front I heard the receptionist in the back say ‘oh god not another one’. I am totally disgusted. The staff need training on how things work so patients arnt getting conflicting messages. It costs nothing to be nice and i will refuse to deal with that particular receptionist if I encounter her again
GP surgery review: parklands-medical-practice
Title: bad service now on hold again
Rating: 2 out of 5
Visited: October 2022
on phone two hours got from 24 to 2 then cut off this has happened before now on hold again 14  service  a shambles sorry cant plan when unwell
GP surgery review: parklands-medical-practice
Title: Needs changes
Rating: 1 out of 5
Visited: August 2022
I joined this surgery about 6 years ago due to moving house. They lost prescriptions, medication ect and I can't say I've had a good experience since the beginning. I recently fell down the stairs. I did an e-consult and explained the pain I was in as I'd injured my coccyx bone. A doctor didn't even contact me themselves and automatically booked me an appointment to physio. I rang the practice and explained I needed painkillers for the pain and was told if that's what the doctor said then that's what needed to happen. Due to the lack of support, I had to attend a&e. The doctor there agreed I should not have been referred to physio as the back problem was from a fall not a long term issue and that they should have prescribed pain killers. Fast forward 2 weeks, I'm still in pain and I can feel the bone moving. I am quite scared about it as it is my spine. I filled in another e-consult on Sunday 29th August and was told a doctor would be in touch by Wednesday 31st at 6:30pm. I rang the practice at 5:15pm on Wednesday to be told my econsult was still being processed and I wasn't on any list for a telephone appointment. I asked her if she  could speak to a doctor and ask them why my case wasn't looked at yet. She said she couldn't because all doctors had gone home.  Whoever is in charge of this practice needs to review it. Its impossible to get a face to face appointment with your doctor, you need to book a day off work for an appointment as you aren't given a time and they need ro reviiew their e-consult system as its obviously not up to standards. This isn't the first time this has happened to me and I've gone a week before waiting for a doctor to contact me. It's not good enough and this practice is adding to the problem a&e and dealing with.
GP surgery review: the-ridge-medical-pract.
Title: A disgrace
Rating: 1 out of 5
Visited: October 2023
Impossible to make an appointment, very unprofessional staff. The security guard very rude and aggressive. An absolute disgrace of a doctor surgery. Can’t get through the phone lines or book an online appointment trying for weeks . Finally go down and met with incompetent staff.
GP surgery review: the-ridge-medical-pract.
Title: Dreadful unintelligible phone message.
Rating: 5 out of 5
Visited: October 2023
Received a message from The Ridge which was left on my answering machine. The message was totally incomprehensible. The caller made no attempt to speak clearly. Consequently you had to write to me.
GP surgery review: the-ridge-medical-pract.
Title: Appalling telephone system
Rating: 1 out of 5
Visited: September 2023
On hold today for 36 minutes from 4:25pm listening to a countdown of my position in the queue from number 22 to number 1 - then absolutely nothing - the line went totally dead….!!
Appalling in this day and age to treat medical callers in this manner!!