janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: atherley-house-surgery
Title: A friendly and well organised practice
Rating: 4 out of 5
Visited: October 2022
There seems to be a move towards making the practice more efficient in meeting people’s needs. After the pandemic there has been improved monitoring of routine appointments. The online repeat prescription system works very well, medical team and reception staff are helpful.
GP surgery review: atherley-house-surgery
Title: Professional and fast.
Rating: 4 out of 5
Visited: October 2022
I was extremely impressed with the speed and efficiency with which I was dealt. The surgery was immaculately clean, with hand sanitizers available at the point of entry. I feel very pleased to have such a well-run practice in my vicinity.
GP surgery review: the-shirley-health-partnership
Title: Really helpful telephone staff
Rating: 5 out of 5
Visited: December 2022
Thank you to the person who handled my call regarding an on going health issue for their kindness and understanding , it was greatly appreciated.
GP surgery review: the-shirley-health-partnership
Title: When you need to see a GP or Nurse
Rating: 5 out of 5
Visited: December 2022
I have always found it possible to see a GP or nurse if needs be, on the day in question by either using e consult or via the receptionists. Well done and keep it up.
On the other hand I find the administration associated with this practice to be some way short of what is required so please try to improve this.
GP surgery review: the-shirley-health-partnership
Title: Quick and easy
Rating: 5 out of 5
Visited: November 2022
Booked for flu jab. Despite being late for my appointment, is was greeted and directed to a desk. Logged in and given a paper, and immediately directed to to room to have my jab and sign posted to the exit. The whole excellent process was less than 5 mins. Well done on an exercise job.
GP surgery review: the-shirley-health-partnership
Title: Broken telephones
Rating: 1 out of 5
Visited: October 2022
Every time i phone this surgery, whether its am or pm, it takes an eternity for anyone to answer the phone. Very frustrating and unprofessional. The last two times I've just given up!
GP surgery review: the-shirley-health-partnership
Title: Amazing service
Rating: 4 out of 5
Visited: October 2022
I just want to say that I cannot fault the service I have had from this surgery over the last couple of days. 
I got a same day appointment yesterday to see a gp who was so understanding, helpful and took the time to listen to everything I had to say without making me feel rushed.
Also today, I requested a phone call from my gp (via econsult) as I had some concerns about something. I got a call back very quickly and the gp took the time to discuss the matter with me and answer any questions I had. 
Thank you so much to all the staff at this practice.
GP surgery review: the-shirley-health-partnership
Title: Great Receptionist Staff
Rating: 5 out of 5
Visited: August 2022
10 days ago I popped into the surgery to hand in a repeat prescription.  I was unsure how to do it and the receptionist was really helpful, took the prescription and dealt with it.

I am having issues with the pharmacy where I collect my prescritions.  I came into gp practice at 15.00 on 17/08/22 to enquire about the prescription.  The receptionist on duty was busy dealing with a gentleman.  She was polite and organised with him and also managed the queue well.  When she got to me she apologised for keeping me waiting and gave me her undivided attention.  She was able to clarify the status of my current prescription and gave me advice on how to resolve my issues with the pharmacy.   A great receptionist team is a valuable asset in all GP services.  Thank you
GP surgery review: the-shirley-health-partnership
Title: Terrible service
Rating: 1 out of 5
Visited: July 2022
Poor telephone answering, they say they have difficulty recruiting. This has been the same for years. I spent a whole day trying to make an appointment. All morning I was on a call answering service. When I went to the surgery I was told that they were fully booked for today and tomorrow. I have a pacemaker, and prostate cancer. Disgusting service.
It’s no wonder that hospitals are so busy!
GP surgery review: the-shirley-health-partnership
Title: Wonderful service
Rating: 5 out of 5
Visited: May 2022
A wonderful service from receptionists on the front desk right through to the practice nurses and GPs. My husband and I have nothing but praise for the ongoing service we receive. Thank you all.
GP surgery review: oak-vale-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: February 2023
I have been made very welcome every time I have gone they listen to me and when I call them I always get a very pleasant response from the staff
GP surgery review: oak-vale-medical-centre
Title: Awful Practice
Rating: 1 out of 5
Visited: February 2023
After trying many times to get an appointment, my husband had been informed to either attend practice at 8am to register a call back or failing that go to A&E or call 111!  Why is it so difficult to get an appointment!!  I would not recommend this practice to anyone!
GP surgery review: oak-vale-medical-centre
Title: Appalling service attitude all profit not patients
Rating: 1 out of 5
Visited: February 2023
I and my family have been at this practice for several years, this practice has an Incestuous drive for profit over genuine over patient care, I know many of the doctors do a good job but behind that, this practice is one of the top earning practices in the region for should I call the rewards from pharmaceutical representatives, so this mean any given opportunity to prescribe medication they will, I will  say taking such monies certainly puts a different spin of a persons genuine care for that patient, this information is available via uk government both my children have been given medication in the past 12 months that really should not have been given or a lot further checks and information should have been given to myself around potential effects but before it was what I would call thrown at my family with the attitude this will solve the problem, when I questioned this with the practice team I would what I describe as slapped down and questioned what do I really know above our practice, well I will say I know my children and both has suffered due to your practice not giving myself the Information needed for my children's best care, If you notice on all the negative reviews on different platforms very few are replied too but good or ok reviews are given a response, the amount of negative comments around the attitude towards patients concerns is shocking, I can certainly vouch for this in my dealing with the office staff, please do you homework when dealing with this practice, ask all the questions you need to make sure it is correct for you, again I will say it is only over the last few years I feel this practice has gone like this so I am sure some of the GPs still in this practice are great but when its about ill patients it should be care and empathy at every interaction not attitude and profit, this is my experience
GP surgery review: oak-vale-medical-centre
Title: Can't ever get appointment
Rating: 2 out of 5
Visited: November 2022
I have tried for over a week to get an appointment or even to get in touch via the website. Every day it days there are no appointments and no on line consultations. 
Its an appalling situation. I went into the practice weeks ago to give a form in and there were no patients there! How do i get in touch. 
I may add the phone lines are always engaged.
GP surgery review: oak-vale-medical-centre
Title: Continuing the great service
Rating: 5 out of 5
Visited: August 2022
I rang at 8.05 received call back at 9.06 and was sitting before the GP at 11.10 this surgery are really on top of their game, I didn’t feel hurried my ailments were discussed and I was examined all very professionally, brilliant service
GP surgery review: oak-vale-medical-centre
Title: Frustrating
Rating: 3 out of 5
Visited: June 2022
I have been a patient at oakvale for 31 years and they have always been very helpful.  I had a triage appointment by phone yesterday after an eight day wait and the doctor refused to discuss more than one issue with me, she said only one issue per phone call appointment, if you need to discuss anything else, make another appointment!!! So another eight day wait…if I need to discuss two things, do I make two appointments?  What a waste of time and money for the NHS, very disappointing and frustrating.
GP surgery review: oak-vale-medical-centre
Title: Lovely practise
Rating: 5 out of 5
Visited: June 2022
Receptionist very welcoming and informative I mentioned about a bite or sting on my leg I was worried about going into my system she spoke to the doctor who saw  me and gave me antibiotics. He was very helpful and explained why I should take antibiotics. He put my mind at ease. The practise is clean and the standard of hygiene is exceptional.
GP surgery review: oak-vale-medical-centre
Title: Frustrating
Rating: 1 out of 5
Visited: May 2022
I have damaged my knee and was waiting for a triage appointment  telephone call but it didn't happen you could of least of told me you weren't going to ring me another day in pain
GP surgery review: west-derby-medical-centre
Title: Doctor response
Rating: 1 out of 5
Visited: February 2023
Still waiting for a doctor to contact me for over a week and a half regarding my sos foot he’s in pain standing on it
GP surgery review: west-derby-medical-centre
Title: Can’t get an appointment
Rating: 1 out of 5
Visited: February 2023
Recent experience was appalling, after suffering with symptoms for several days, contacted 111 for advice - told to get a gp appointment asap. Tried ringing,  no luck, filled in an E consult Wednesday morning, told hear back by Thursday evening - no call. Chased up still nothing, finally had a call on Tuesday from a health practitioner (6days later) and although my symptoms had improved I was still experiencing pain. Told no gp appointments and if still in pain go to a walk in. Why was I made to wait a week to be told this? Ridiculous, I followed NHS advice and still could not get a gp appointment, no one has seen my face to face since 2019 - it’s appalling.
GP surgery review: west-derby-medical-centre
Title: Waiting time
Rating: 3 out of 5
Visited: January 2023
Waited in a queue for over 20 minutes to retrieve a urine sample pot. Should consider making it easier possible putting them out for patients to collect themselves like the repeat prescriptions that’s much easier now.
GP surgery review: west-derby-medical-centre
Title: Absolute worst practice
Rating: 1 out of 5
Visited: December 2022
Cant ever get an appointment, cant ever get through on the phone always at least 30 mins on hold no matter what time you call.
They say book on the app however my app states you cannot book an appointment. I have spent every morning this week on the phone on hold to try and get an appointment and even called into the surgery to book at reception at 8am and no appointments available because they are using the app instead but me and many other patients are not able to book on the app therefore we are never able to book an appointment whatsoever! Absolutely disgusting service
GP surgery review: west-derby-medical-centre
Title: Econsult Service Terrible
Rating: 1 out of 5
Visited: December 2022
Filled in Econsult form as needed help for my teenage daughter suffering from terrible anxiety. Waited 48 hours and still no call. Tried to call to find out what was happening. On hold for over 30 minutes and still not managed to speak to someone.  Terrible service.
GP surgery review: west-derby-medical-centre
Title: Request not actioned
Rating: 2 out of 5
Visited: November 2022
GP prescribed medication that was not available at the pharmacy. My husband and son were sent in to the receptionist with a note from the pharmacist to request alternative medication. The receptionist took the request- this was about 4.20 pm and we were told to ring the surgery later to check that the GP had authorised the request. We were also told it was late opening until 8pm. I called at 6.15pm and was 6th in the queue, I got to number 3 at 6.30 pm and the phone line closed. I then drove to the practice and the receptionist checked the system and the new request was not there. She put the request on the system for me but was defensive when I questioned what we had been told earlier. Whilst I was there, I asked if an econsult I had submitted on Monday was being actioned because the reply had said I would hear something by 6.30 pm on Tuesday but hadn’t. Reluctantly she checked but said the practice doors should not be open now- in the sense that she was doing me a favour by doing this for me. I was told they were behind with econsult but there was no indication when I would hear. My husband had taken time off work in order for my son to see the doctor- he was there at 8.05 am on Monday morning to request an appointment and the only available appointment was at 4pm on Tuesday. The medication will not be picked up now until early evening on Wednesday as we both work full time. Whilst the  receptionist on shift at 6.30 pm did her job, I feel there is a lack of understanding of how frustrating this miscommunication / lack of action can be. My son has never attended the practice and as a family of 4 we are not routinely at the practice. Hence the econsult submitted. We understand staffing is stretched but I don't understand how something so simple can be so complicated and time consuming on our part.
GP surgery review: the-vallance-centre
Title: Excellent support
Rating: 5 out of 5
Visited: January 2024
I would like to compliment the practice GPs and reception staff at Vallance. I have spent a lot of hours trying to get support for my child with learning difficulties. I have felt listened to and supported by the staff at Vallance who have gone out of their way to provide any advice and information I've requested. Thankyou.
GP surgery review: spring-view-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: October 2022
The reception and doctor were very professional and friendly and my visit was helpful, and I would have no hesitation in recommending this practice to any friends or family.
GP surgery review: spring-view-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: September 2022
Staff are really friendly and caring and also very busy! But they tried to put you at ease when you’re a bit apprehensive about treatment!
GP surgery review: spring-view-medical-centre
Title: Really helpful and approachable practice nurse
Rating: 5 out of 5
Visited: September 2022
Had a follow up appointment with the. Horse today. She is professional but also friendly and approachable and went above and beyond what the appointment was for.
GP surgery review: chorlton-family-practice
Title: Good doctor, disappointing administration
Rating: 3 out of 5
Visited: December 2023
There has been confusing appointments situations, where l asked for one 2 one appointment with doctor, given a slip of paper stating it was a telephone appointment, then it turned out to be face to face and patient was waiting telephone. This happened on 2 occasions.  If and when the patient gets to see the doctor he is very satisfied with the consultation. Getting through the reception though is a nightmare.
GP surgery review: the-downland-practice
Title: Good practice
Rating: 5 out of 5
Visited: November 2023
As with all practices at the moment waiting times for appointments can be lengthy.however treatment is brilliant...thakyou
GP surgery review: vine-medical-group
Title: Very efficient practice
Rating: 5 out of 5
Visited: January 2024
Lovely doctor, on time with appointment, very thorough and friendly. Knowledgeable and explained reason for tests required
GP surgery review: vine-medical-group
Title: Routine health check
Rating: 3 out of 5
Visited: January 2024
On this occasion from my invite by text, the booking, visit was very good. Friendly efficient health nurse and was on time.
GP surgery review: vine-medical-group
Title: Good service
Rating: 5 out of 5
Visited: January 2024
Literally popped into Forest End today (12/1/24) to enquire about letter I received re statins. Receptionist was very helpful and arranged for a telephone call with a Pharmacist in a few weeks time. Great service so far.
GP surgery review: vine-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Very friendly, caring and understanding staff and Dr actually listened and was sympathetic and put me at ease
GP surgery review: vine-medical-group
Title: A positive experience
Rating: 4 out of 5
Visited: December 2023
My practice informed me of the actions I needed to undertake to prepare for my visit.  The instructions were quite precise and making an appointment was not for a couple of weeks but I was not an urgent case.  The overall service, advice and continual health care has my confidence to remain at my current practice.
GP surgery review: vine-medical-group
Title: Good overall practice.
Rating: 3 out of 5
Visited: December 2023
I attended a diabetes review. The nurse was great and the review was completed in good time. I was able to ask questions related to my review and have a useful conversation. It helped that I had taken a number of blood pressure readings leading up to my appointment over a number of days and this proved useful. My blood test was carried out without problem as was examination of feet. An overall good experience. Thank you.
GP surgery review: vine-medical-group
Title: Process worked well
Rating: 4 out of 5
Visited: December 2023
Saw GP who asked for blood tests. Received appointment straight away. Blood tests back and put on my app. Would like someone to follow up results but fingers crossed that is next in the process
GP surgery review: vine-medical-group
Title: Lovely healthcare assistant
Rating: 4 out of 5
Visited: December 2023
Went for my routine pre diabetes blood test and had the most cheerful and lovely lady taking my blood. Happy to chat, gave some advice and even told me I was doing an amazing job as a mother after having a really bad couple of years with anxiety.  
Definitely felt as ease and need were met.
GP surgery review: chineham-medical-practice
Title: Awful Service, No Care or Compassion from staff.
Rating: 1 out of 5
Visited: January 2022
I've been a patient since we moved to the area in 2019. One of my biggest bug bears has been that you never get to see the same GP twice. You're assigned to one, but each time are passed around from pillar to post, having to reexplain your symptoms each time.

In Jan 2020, I was severely depressed, having rang the surgery to ask for an appointment (and briefly explaining the situation) they told me I'd have to wait a week for an appointment. After my counsellor urged me to go straight to the surgery and not to leave until I was seen - I told the receptionist I was feeling suicidal. She told me to go home and wait for a GP to call. That day will haunt me for a long time. I was called by a GP who on the day, was lovely and compassionate. I've never seen or spoken with her since.

Chineham surgery treat you like an inconvenience, they have more patients than they could ever possibly be able to manage. The surgery is in desperate need of expansion, more staff or both. Whilst I appreciate we've been through the last 24 months, it can't be ignored that the surgery was dismal before the pandemic hit. It's simply gone from bad to worse. 

It's a shame, when I lived in Reading there was so much choice in terms of GP surgeries. Here, this is all we have.
GP surgery review: whitewater-health
Title: Impossible to see a doctor
Rating: 1 out of 5
Visited: November 2022
I have been trying for weeks to get an appointment at Whitewater surgery. You can’t go online and nobody answers the phone. It is a total shambles. I require ongoing medication and have yet to be able to see a doctor to get a repeat prescription.
GP surgery review: whitewater-health
Title: Where have all the doctors in Hook gone!
Rating: 1 out of 5
Visited: August 2022
I called to arrange an appointment, they only book appointments for the day you call and there were no appointments left for the day. The call handler informed me of the doctor I needed to see and said there were appointments for the next day and I was to call back the next day to book an appointment. I called in excess of 20 times to join the call queue. Once I got to the front of the queue I was informed that there were no more appointments for the doctor I was informed by the surgery to arrange the appointment with. When I asked for an appointment with any doctor I was informed that there were no appointments left and this was only 8:25am. I was offered an appointment at a different surgery in a different village. 
I hope I am the only one who has had trouble in booking an appointment in Hook as the village is growing and winter is coming
GP surgery review: whitewater-health
Title: Whitewater Health Hook Hampshire
Rating: 1 out of 5
Visited: August 2022
When you get to speak to them the staff are very nice and helpful but there is always a 3 week delay for a dr appointments. Every time you call you are always more than the 10th person in the que. They are clearly very understaffed. The voicemail whilst you are waiting invokes anger as it asks you not to insult their staff and how busy they are. Patients are not calling for entertainment, they are sick and being asked to access online is infuriating. They should amend their voicemail as it defensive and they are clearly wondering why everyone is so unreasonable.  The voicemail asks you to go online but neither my medical history nor medication is on there to request repeats.
GP surgery review: whitewater-health
Title: Above & beyond
Rating: 5 out of 5
Visited: July 2022
Every member of staff at Hartley wintney have been amazing….. they have been so helpful and kind when dealing with aspects of my complex health condition. I wish people could remember to be polite given there is such a shortage of doctors in this extremely challenging time
Thank you to you all
GP surgery review: whitewater-health
Title: Awful service
Rating: 1 out of 5
Visited: January 2022
After going to RBH on 02/12/23 with knee problems I went to the surgery on the Monday to get a gp appointment only to be told it will be a telephone consultation on the 14th. First thing I noticed is that they Are still hiding behind all the covid nonsense and have a big screen up at the reception. 3 weeks to wait to talk to someone.? Disgusting attitude
GP surgery review: friarsgate-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Really excellent, my doctor took time to listen and discuss my health with me, without any sense of feeling rushed.  He also took time to send a follow-up text message with a link to a useful resource.
Many thanks
GP surgery review: friarsgate-practice
Title: Professional practice
Rating: 5 out of 5
Visited: July 2023
I have been a patient with Friarsgate for nearly forty years and I can honestly say the exemplary service has always been consistently caring and professional. 
I have often spoken to friends and colleagues in other areas of the country and quickly realised they are unable to see a doctor at short notice and sadly have become  completely disillusioned .
We are so fortunate to have our wonderful and super efficient Friarsgate Practice in Winchester. 
Thank you .
GP surgery review: friarsgate-practice
Title: Prompt and helpful advice following e-consultation
Rating: 5 out of 5
Visited: June 2023
I submitted an e-consultation at 1051hrs today and promptly had a text telling me a clinician would be in touch this morning. At 1243hrs I had a call from a GP.
I received advice and suggested treatment. Thank you to the whole team - very much appreciate your efficient process and care I have received.
GP surgery review: friarsgate-practice
Title: Fantastic Friarsgate
Rating: 5 out of 5
Visited: June 2023
A really well run practice staffed by caring and highly professional people. I wish all organisations were as good as this one.