janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: jalal-practice
Title: Worst Practice!!!!
Rating: 1 out of 5
Visited: May 2022
My dad had an appointment scheduled for 9am. We arrived at 8.45 am and were waiting, it came to 9am and no one yet came out to call for him so gave it some more time. At 9:05 is when his doctor arrived so thought we'll be seen soon so waited. I was getting really frustrated as it is now 9:15 and he still hasn't been called so I went and asked the receptionist when he'll be called and she said she'll notify the doctor and she'll call for him soon and so I waited and the doctor decided it was suitable for her to call him at 9:25! This is disgusting as his appointment was scheduled for 9am and not only did she turn up late she took a further 20 mins to see him. Now I'm trying to book his next appointment as they haven't contacted us to book his follow up so I'm having to chase myself, I have never been disgusted with such service. I keep getting cut off each time I get through to the receptionist, I have been calling since 8am bang on the dot so I can book his appointment. This is my 9th call now trying to get through. Please can someone resolve this as this is really unprofessional, rude and disgusting. I definitely think this practice needs some serious training and customer service skills.
GP surgery review: oldham-family-practice
Title: Fantastic
Rating: 5 out of 5
Visited: February 2023
As always a friendly and brilliant service from start to finish. Spoke with Receptionist who added me to the triage who arranged for me to speak with a Dr. 
The Dr listened to my explanation of my symptoms and prescribed antibiotics. 

Please keep up the excellent work that you all do.
GP surgery review: oldham-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Brilliant  everytime  thank you all for your care and being so good at what you do. I really appreciate  it and you are all so consistent  .
GP surgery review: oldham-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
During what has been a rather stressful experience for me I am very grateful for the exceptional help and understanding I have received from the receptionists at Oldham Family Practice
GP surgery review: oldham-family-practice
Title: Brilliant Practice
Rating: 5 out of 5
Visited: December 2022
This has been the best move ever coming to this practice, from the lovely receptionist's to the doctor's they are really efficient friendly and very caring thank you guys.
GP surgery review: oldham-family-practice
Title: Very good Practice
Rating: 5 out of 5
Visited: April 2022
10 out of 10 the reception staff and Practice Nurses do their upmost to cater for your needs. 
Whilst going for a routine blood test this morning at 8am I mentioned a symptom that was concerning me to the receptionist. A phone call from a Doctor was arranged the Doctor rang me at 10.30 and I am going to see him at 13.00 hours tomorrow how good is that.
GP surgery review: oldham-family-practice
Title: Great Staff
Rating: 5 out of 5
Visited: April 2022
First Class Service from all staff,
10x10,
The reception & Nurse, s are stars,
Nothing too much trouble
D,
GP surgery review: oldham-family-practice
Title: Helpful staff
Rating: 5 out of 5
Visited: March 2022
The reception staff at Oldham family practice have been very helpful, friendly and warm in their dealings with me, nothing is too much trouble despite how busy they are.
GP surgery review: oldham-family-practice
Title: Positive experience
Rating: 5 out of 5
Visited: March 2022
Regarding my visit to Dr.Zamman I found it to be a positive experience,with an unhurried and detailed examination and talk regarding my symptoms and the way forward.I felt relaxed and reassured throughout,and was reassured and advised throughout my examination.This was my first experience of this particular doctor I would not hesitate to visit her again
GP surgery review: oldham-family-practice
Title: Fantastic staff
Rating: 5 out of 5
Visited: February 2022
All of the practice staff are excellent, especially the reception staff. The doctors provide really good and thorough care.
GP surgery review: oldham-family-practice
Title: Exceptional service
Rating: 5 out of 5
Visited: February 2022
I once again  i leave a review about ofp. 
It's a great practice it as looked after me very well over the pandemic if the staff doctors nurses or administration staff felt I needed face to face consultation then that's what happened. 
Once again I thank everyone at the practice for all the help they have given me
GP surgery review: lees-medical-practice
Title: Informative consultation
Rating: 4 out of 5
Visited: February 2023
I was contacted to have a review of my medication. I must say I was very impressed with the thoroughness and information I was given during the consultation. Very helpful.
GP surgery review: lees-medical-practice
Title: Poor Service from Receptionist
Rating: 1 out of 5
Visited: September 2022
Managed to see a Dr for my son, was told he needed antibiotics and that they would be sent to the pharmacy. Went to the pharmacy who advised no prescription had been sent. Called the surgery who said the Dr we seen, can not provide meds and a senior Dr has to approve the medicine. Was told to give it 5 to 10 mins and a Dr will get them sent across. 
Called again, spoke to an extremely rude and unhelpful receptionist who lacks any professionalism when a patient is frustrated from waiting in a pharmacy for 50 minutes with a sick baby, to be told, "well the Drs gone home, I don't know what you want me to do"
The Dr should have made me aware she could not authorise a prescription and that there would be a delay. The 1st reception provided an explanation and some clarification. The 2nd receptionist needs customer service training immediately.
GP surgery review: lees-medical-practice
Title: Unhelpful and Unsympathetic Office Staff Member
Rating: 1 out of 5
Visited: August 2022
I needed to speak with the Doctor and requested a telephone appointment but was met by a very unhelpful lady on the telephone.
I understand that I could not get an appointment today but she refused to give me one for the following day saying I must phone in the morning. I explained that I have a chronic problem but this made no difference. I also found her attitude lacking empathy and got the feeling that she didn't want to be taking this call, I was also waiting a long time for the call to be answered
GP surgery review: lees-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
I am very happy with my GP service under the new management. Reception staff are considerate and understanding. They aim to facilitate access to the Doctor or nurse. They have been alert when I have made contact by phone or in person.

My nurse has been very informative in helping me manage my medical condition. I am very thankful for that. She has given me valuable information about my condition and resources to help me manage them.

Finally my Doctor has been very helpful. Especially when I visited with my sick daughter. I just want to add that I never take for granted the support I get from my Doctor and I truly appreciate it. From me and my family, thank you from the bottom of our hearts.
GP surgery review: lees-medical-practice
Title: Fabulous
Rating: 5 out of 5
Visited: July 2022
Fantastic doctors very understanding listens to you and helps you feel at ease very easy to talk to and very caring
GP surgery review: lees-medical-practice
Title: Greatly Improved
Rating: 5 out of 5
Visited: February 2022
I have been so pleased with the service me and my family have received at the surgery in recent months. I noticed for a while the staff didn't know what they were doing but this seems to have improved so much in the last few months. The changes in the surgery are great and the staff are so helpful and happy. I would recommend this doctors to anyone looking for one.
GP surgery review: lees-medical-practice
Title: Don’t care or be bothered receptionist
Rating: 1 out of 5
Visited: February 2022
I took time off work to see the nurse when I got there the very rude receptionist told me I should have check before I had set off and questioned why I wouldn’t have checked while in my work break I explained I didn’t have a break or use my phone while working I support people so it’s not the right thing to do she looked at me in disbelief. I ask for another appointment for something else while I was there after driving from Failsworth the receptionist could not grasp I didn’t want an emergency appointment I would wait and have a month later if I could just see a doctor. She insisted I have to call at 8am even while I was stood looking at her. I explained I would be working and can’t use my phone she just didn’t care and if looks could kill I would be dead. I have used this practice since I was born when it was in lees brook then lees road now lees and I have never felt so disgusted in the desk services. this young woman needs a lot of training in how to support and how to work with humans. I did ask to speak to the practice manager but I was told she was in a meeting I asked if she could call me and I did take you young very inexperienced receptionist. I’m not surprised this doctors has now got a bad reputation. After being a patient of the practice for 56 years I will now leave and register at a practice that has got good customer service.please train in empathy and listening 

Janet
GP surgery review: royton-medical-centre
Title: Broken phone system
Rating: 1 out of 5
Visited: July 2022
When I call between 8:00 and 8:22 I am repeatedly hung up on before I can even reach a holding queue. At 8:23 I am able to get through and I am usually told there are no more appointments left. I questioned the fact id been unable to speak to anyone and was told it was a fault in their phone lines. If they receive a large number of calls then the calls are rejected. They are aware but nothing seems to be done. Fobbed off and told to ‘Use the NHS app’.
GP surgery review: royton-medical-centre
Title: top service
Rating: 5 out of 5
Visited: July 2022
Contacted last week concerning my annual review and bloods and an appointment was made for the following Monday at 13.10  when I arrrived  at 1300 the receptionist greeted me with a smile after she completed the telephone call she was  occupied with ,she very quickly ascertained who I was and what I had called for and kindly asked me to take a seat. I was called to my appointment at 1307and treated by a very professional practice nurse who treated me with repect and kindness, she took my bloods and I absolutely did not feel the needle at all, she completed all the necessary tasks and with a smile said thank you. I can only say well done for excellence in this instance.
GP surgery review: royton-medical-centre
Title: Unappealing practice
Rating: 1 out of 5
Visited: May 2022
They have moved recently and the practice surrounding looks worse then ever: overgrown bushes, weeds, massive grass, broken trees. Just a safety hazard waiting to happen.. Inside- dirty toilets,
GP surgery review: royton-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: April 2022
Shocked at these bad reviews as I have found the surgery very good, excellent in-fact,  and I had been at a dreadful surgery prior to this, so I feel qualified in my observations.

 My  G.P. has always been polite and listened to my concerns,  the staff are extremely polite and helpful, and it is very clean. 

It’s about time we had a decent G.P. Surgery in the area, like this practice. 
It is nice to go into surgery and not have to be intimidated by a lot of gossiping receptionist that are clearly unhappy and miserable at work, so they take it out on innocent staff, or they are so bored that they want to know the ins and outs of patients business, in order to gossip about something with each other. 

I have had bloods done, they were back in a very timely manner and my medication was issued, the same. The nurse doing the smears was lovely and I also had my results in a timely manner. 

I couldn’t be happier or more confident in being able to resolve my longstanding mental health issues at this surgery, than the prior surgery, that failed to observe my concerns, over a 13 year period. G.Ps were not even up to date with their own medical training requisites,  so failed in addressing any of mine and this was pre-Covid. 

My new G.P., Is very nice and takes the time to listen and provide relevant interventions or referrals. 

Great Practice and provides a very much needed  service in the area. 
Thank you
GP surgery review: royton-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: March 2022
Just trying to get an appointment is terrible, rude admin staff who put the phone down on you. Told to go online to book appointment absolutely nothing available and I was online at 630pm on the dot as advised. Don’t even bother trying to ring up at 8am you’ve no chance of getting in. I’ve been with this practice 2  years and I’ve never seen my GP it’s all in the phone. I’m in agony and get through to get my painkiller dose increased, what happened to the Hypocratic oath! Has to be the worst practice I’ve ever been with. When I have been there in the building there is no one waiting surely if there are full of people waiting then it should be rammed. 
Complete joke and if I can I’m moving.
GP surgery review: royton-medical-centre
Title: Avoid like the plague
Rating: 1 out of 5
Visited: February 2022
Had insomnia for quite some time now work is more and more difficult each day , I struggle yet can't get an appointment they say call back 8 every morning and for 2 weeks now I get a moody woman who just says no Appointment today try again Tomorrow absolute joke I'll have collapsed or worse before I get an appointment. And they have the cheek to advertise for new patients when they can't even care for the ones they have
GP surgery review: royton-medical-centre
Title: Where’s the manager
Rating: 1 out of 5
Visited: February 2022
I’ve been trying to speak to the manager for 2 weeks now. I’ve emailed, left my number- no response. Too busy to speak to patients? No bothered?
GP surgery review: royton-medical-centre
Title: No practice no doctors
Rating: 1 out of 5
Visited: January 2022
Absolutely disgusting empty surgery but waited 20 minutes appointment was made 6months ago no doctor on site had to wait another 15 minutes until the doctor came in his has to be the worst practice in Oldham.when you phone them your cut off for 30 minutes then when you do get through the patient advicer decides what is best for you enough is enough everyone please get your local MP involved everyone has been told return to work except GPs why no wonder A&E is over worked Royton Medical Centre get a grip give us our surgery back .
GP surgery review: quayside-medical-practice
Title: Worst practice
Rating: 1 out of 5
Visited: July 2023
I've tried unsuccessfully for 3 weeks now ringing every day at 9 am for an appointment to be told there are none left even though a doctor has asked me to make this appointment, I am always late getting my prescription because they overlook them and if I try to complain in a formal manner I'm told they will not accept it. It's a practice that has gone downhill massively in the last 5 yrs and has the worst reputation of all practices.
GP surgery review: quayside-medical-practice
Title: Superb Service
Rating: 5 out of 5
Visited: March 2023
Having had two lots of treatment for separate medical issues this year, one of which required a referral, on both occasions all aspects of the service from start to finish have been first class. From helpful and friendly receptionists to highly professional doctors. 
Thank you so much.
GP surgery review: quayside-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: March 2023
The doctor was very understanding and took his time to listen to me. He looked into my condition as it’s not a common condition. He arranged for me to have an emergency consultation with a specialist. He also arranged for me to get some help with the mental health issues that my condition is causing. He was very caring and always knew who I was when I saw him. I wasn’t treated like just another patient as part of his day. I can’t thank him enough.
GP surgery review: quayside-medical-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: February 2023
Terrible practice the passed couple of years struggle to get an agent on the phone and today when I finally got through I asked if there was a chance of getting to speak to a doctor as I’m having bowel issues and the agent isn’t a medically trained practitioner so I didn’t want to share this information with them. But as soon as I mentioned having a doctor call me the agent just said no sorry that would be a routine appointment you’ll have to call back on monday. So I have to call back now on Monday at 9 while working knowing I’m going to struggle to get through on the phone and probably told they’re all booked anyways. Staff need to have retraining on human interactions couldn’t ask for more awkward phones call too
GP surgery review: quayside-medical-practice
Title: Great Experience
Rating: 5 out of 5
Visited: February 2023
Every four weeks for the last two years I have attended this practice. Each appointment I have been treated in a professional, kind and friendly manner which has made my journey as pleasant as can be.
GP surgery review: quayside-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Rang up with in an hour of closing for my little boy, got an appointment straight away, was seen within 5 minutes. Doctor was lovely and checked my little boy well.
GP surgery review: quayside-medical-practice
Title: Good Practice
Rating: 5 out of 5
Visited: January 2023
The practice has the patients welfare at heart. The doctors and staff I have had dealings with have been professional, friendly and efficient.
GP surgery review: quayside-medical-practice
Title: noone wants to help
Rating: 1 out of 5
Visited: January 2023
Lucky enough to get through to this practice at 9am this morning, (usually im holding for at least 40 minutes after 10 minutes of trying to get past the engaged tone) the message came on to say there was no routine appointments left at 9am! When I got through I was told I dont meet the criteria for an emergency appointment.  offered a possible antibiotic when noone has seen me and feel today how I always feel after ringing this practice,  stressed!!!!  There has to be a better way - or they just have too many patients to cope with.  Its really not good enough!
GP surgery review: quayside-medical-practice
Title: Great care
Rating: 5 out of 5
Visited: December 2022
Just wanted to leave a positive review regarding this practice treatment of my elderly father. I have always been able to get an appointment on the day. The reception staff are extremely kind in finding suitable time slots. His GP has been so thorough in his approach to investigating the issues . The GP referred my father to same day emergency clinic . I expected a long wait. However the service was so efficient and effective. It gave his GP a swift greater understanding of my fathers issues and therefore informed his prescribing. I’ve heard lots of complaints about this practice. However I have dealt with them for some time now on behalf of my father and I have never once had cause to complain. Thank you Quayside.
GP surgery review: quayside-medical-practice
Title: Terrible Practice
Rating: 1 out of 5
Visited: December 2022
Have been a with this practice for over 36years. It is very hard to get an appointment and I have been ringing every day sometimes over 50 tims between 9am -10am to try and get through.
This practice has taken a nose dive when it comes to care and assistance.
GP surgery review: stonefield-street-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: June 2022
I Have been a patient at this practice for over 30 years, I have always been treated with the greatest respect and compassion .
I would definitely recommend this practice to any newcomers to Milnrow.
GP surgery review: fairfax-group-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: August 2022
It’s just amazing, fantastic staff, brilliant doctors and incredibly easy to get an appointment anytime...they could not be more caring, I truly can’t praise them enough ..it’s perfect
GP surgery review: fairfax-group-practice
Title: Ridiculous appointment system
Rating: 1 out of 5
Visited: June 2022
Patients should be able to pre-book a certain percentage of appointments for up to a couple of weeks in advance for ongoing and less urgent issues.The rest can be opened up each morning for same day appointments for emergency issues. This is how we do it in the Surgery where I work and generally patients get seen in a more timely fashion.
Your system has patients competing with each other every morning for appointments regardless of the urgency of their need to see a Dr.
Having people needing emergency appointments competing with those who could wait a day or so is ineffective. 
Making 200 redials and spending 75 mins on the phone to be fobbed off with an appointment with an HCP that cannot help as it is ‘ the quickest way to get dealt with and referred on to the appropriate place’ is a waste of that HCP’s time. That appointment could be used for someone who really needs it. I had to accept it or go through the whole charade on another day, which now makes me complicit in wasting that HCP’s time too!
GP surgery review: fairfax-group-practice
Title: Poor admin workers
Rating: 1 out of 5
Visited: June 2022
I went to see about a prescription that the doctor had sent to the chemist and it was the wrong mg. II was refused entry and tod to ring up which i had to do putside ofctge door and whilst I was talking the admin worker put the phone down on me.

I could see the seminar worker on the phone to me it's shocking practice and people who think they have a little bit to much power and are very rude.
GP surgery review: fairfax-group-practice
Title: Great medical staff, dreadful adminstration
Rating: 1 out of 5
Visited: April 2022
After speaking with a podiatrist and being told I need oral Terbinafine prescribing by my GP, I phoned up reception and asked how to deal with this. After being hung up on and dialing back (and having to sit on hold again), I was eventually added to the list for that day's appointments.
Of course, the GP rang me while I was in a work call and couldn't answer. He did leave a very nice voicemail asking me to call back as he was there all afternoon.
I called back as quickly as I could and spoke to reception, who added a note asking him to phone me back again. He never did.
I called back again at 6pm to enquire what was going on, and was told that the doctor had called back and a voicemail had been left, which was not the case. I was then told that I would have to start the process again the following day, and the receptionist got very rude and threatened to terminate the call when I was simply to trying to ask how to complain.
I really don't understand why they got rid of AskMyGP. It was far more effective for this sort of issue, where a full diagnosis doesn't need to be performed but you still need to speak to a doctor. And in this day and age when you don't get a concrete appointment slot, being able to reply to a message when it's convenient is far more effecient for everybody involved than attempting to play phone tag via an uninterested receptionist.
The doctors and nurses are mostly fantastic, but the administration of the place is a bad joke.
GP surgery review: fairfax-group-practice
Title: impossible to get an appointment
Rating: 1 out of 5
Visited: March 2022
Ask My GP no longer available. Start ringing surgery at 8am - can't get through then no appointments available. Doctors good when you can get to see them - only been twice in 3 years. Very concerning - no wonder A & E finding it difficult to cope. Been a patient here for more than 30 years and horrified at the deterioration in the last 4 years. I repeat - good doctors - but what's the point if one can never get to see them!!