janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: waltham-forest-comm-&-fam-hth-serv-ltd
Title: Seems designed to avoid you speaking to a Doctor
Rating: 1 out of 5
Visited: September 2022
Before Covid the practice was ok but since the pandemic it has become appalling. All their processes seem designed to avoid you speaking to or seeing a Doctor. Rang today and was told it would be 2 weeks before I could have a phone call to see a Doctor about a chest infection!! The Doctor will then decide if they need to see me or not. The reception staff are incredibly rude and unhelpful. The eConsult system is cumbersome and Doctors don't even follow-up in the timeframes that they say. Avoid at all costs.
GP surgery review: waltham-forest-comm-&-fam-hth-serv-ltd
Title: Disorganised practice
Rating: 1 out of 5
Visited: March 2022
I cannot make appointments to see a GP face to face. I have to fill in an online form to book a telephone appointment. When I did this for a health problem, I was sent an automated email telling me a  Dr would phone me on 21 March. I did not receive a telephone from a Dr on 21 March. When I called to ask why I had not received a telephone appointment, after waiting 30 minutes on the phone, a rude receptionist told me I was mistaken (even though I have an email stating otherwise!). I informed the telephone handler/receptionist that there must be a problem with the online booking system because I was sent a date for a telephone appointment that the surgery seemed to know nothing about. She was uninterested in reporting the fault to the practice manager and told that I would now receive a telephone on 30 March. She then slammed the phone down on me.
GP surgery review: waltham-forest-comm-&-fam-hth-serv-ltd
Title: Sent back/forth and not making progress
Rating: 0 out of 5
Visited: March 2022
I am a client of the Wood Street health centre and I am having a very hard time speaking to anyone on the phone and I have made 5/6 visits in person and still not making progress!  
I have filled out a form to be exempted from paying for my pills as I have an overactive thyroid. I have been sent texts saying they need proof that I have an overactive thyroid. My doctor has my tests results/letters from UCLH.  
Someone is meant to ringing me back and still awaiting a phone call. I have been sent back/forth and I haven't got the energy to carry on.
GP surgery review: dr-s-phillips-and-dr-m-patel-practice
Title: Disorganised
Rating: 1 out of 5
Visited: August 2023
This is the first time I ever leave a negative review. My 5 year old daughter was struggling with UTI symptoms so was seen by a doctor who took her urine sample which was negative on the spot but said to do further tests she needs to send it off. She told me to call back tomorrow to see the results so she can start taking antibiotics. I called every day for 10 days and every single time the receptionist said the samples sometimes take longer to come back. On the 10th day after being told the same I shouted saying can you investigate. Then she tells me there was no record of a sample and that I had to send it off myself?! Why couldn't all these receptionists who answered the calls every day check that? She still has all the symptoms I wish I just went to a&e.
GP surgery review: dr-s-phillips-and-dr-m-patel-practice
Title: Great GP
Rating: 5 out of 5
Visited: January 2023
I have used this practice twice in the last few months, once for myself and once for my daughter. Both times I called at 8am and was called back by a doctor before 8.30, what excellent service! Most recently I was offered a face to face appointment but I felt happy with the plan and prescription, but it’s great to have both options of telephone and face to face. 
I really appreciate the hard work of everyone at this practice, thank you!
GP surgery review: dr-s-phillips-and-dr-m-patel-practice
Title: Unhelpful staff
Rating: 1 out of 5
Visited: January 2023
i have been trying to get an appointment for my 15 years daughter for the blood test. 15-20 min calls been disconnected as all operators were busy. Later been trying option 5 (general enquires), when listening the music to another 20 min. And every day they are fully booked. The members of GP just say to try again next day. I don't understand - Is it a lottery to get an appointment? Very disappointed for the services.
GP surgery review: dr-s-phillips-and-dr-m-patel-practice
Title: Unhelpful and unreliable reception staff
Rating: 1 out of 5
Visited: September 2022
I called at 7.45 to get a telephone appt with GP for advice.  Phone service said all operators busy and call back, then disconnected me.  I called 10 times in a row.  At 8 am I went to surgery in person.  I could see staff inside.  At 8.15 the door was not unlocked yet, with a queue of people outside.  I rang the reception bell and asked if GP opened at 8 - receptionist said yes and I said, it's 8.15.  She then asked what I wanted ignoring my comment.  She told me they don't take in person appointments and I would have to call.  I then kept trying appt line and still getting disconnected.  I then called back and tried option '5' for general enquiries.  I was on hold for one hour.  Was I got through, I was told all appts were gone and that I had to call back next day.  I replied that I specifically stayed late this morning from work to make this appt.  The receptionist just kept repeating to call back next day.  There was no care or understanding.  I'm extremely frustrated and will be looking to change practices.  Do not register here if you are thinking about it!
GP surgery review: dr-s-phillips-and-dr-m-patel-practice
Title: Very Helpful receptionists & staff
Rating: 5 out of 5
Visited: August 2022
My brother is registered at this his local surgery .
 He has communicative problems so i always have to make appointments & enquiries on his behalf . 
Whenever i contact them they are so incredibly prompt helpful & understanding .
In these challenging times for the NHS & GP surgeries i think they do a very good & efficient service .
GP surgery review: higham-hill-medical-centre
Title: Great doctors but very bad receptionists
Rating: 1 out of 5
Visited: January 2024
It is extremely difficult to get an appointment even when you have a chronic disease and need medication and/or to see a doctor. 
One receptionist is very arrogante, rude and  disrespectful and usually disregards your need to see the doctor and refuses to book appointments. 
The only good thing is when you get an appointment the nurses and doctors are excellent.
GP surgery review: higham-hill-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2024
I moved to this practice from another local one and they been excellent. Lovely Drs and  staff ,my husband has moved here too. Highly recommended
GP surgery review: higham-hill-medical-centre
Title: Excellent surgery
Rating: 5 out of 5
Visited: December 2023
I moved to this doctors back in April due to my last one was not good. I have to say this doctors surgery is amazing On all levels, when calling up there no waiting time, the doctors are so professional and the receptionist’s are so friendly and they take time to listen. I would highly recommend this surgery, I’m so glad I moved doctors when I did, now I do not  worrying going to the doctors like I did previously.
GP surgery review: higham-hill-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Booking process very easy. Reception very kind and professional staff.
Doctor always on the schedule and very helpful.
GP surgery review: higham-hill-medical-centre
Title: Nice practice but there’s room for Improvement
Rating: 4 out of 5
Visited: August 2023
Time management is an issue, appointments often run over 20 minutes behind. With little to no explanation as to why there’s a delay. There are sanctions for patients who are more than 5 mins late this should apply to practitioners.
GP surgery review: higham-hill-medical-centre
Title: Very poor service received!
Rating: 1 out of 5
Visited: July 2023
I went to my scan appointment this afternoon. The receptionist told me to wait to be called however, I have not been called instead someone else been seen. There was another lady came and knocked on the door and said that she is early for her 3pm appointment. The scanner said that I was late for my appointment even though, I don’t. She asked me to wait until she finish scanning all the 5 patients. She is very rude and told me that she will not scan. I felt very insulted in front of others. I am very disappointed the way I treated at the appointment.
GP surgery review: higham-hill-medical-centre
Title: Denied necessary appointment
Rating: 2 out of 5
Visited: May 2023
The operator given the appointment is the problem not entirely the Medical Centre. Apart from getting appointment on time, the Doctors are excellent, perfect and easy to talk to
GP surgery review: higham-hill-medical-centre
Title: Denied to see the doctor
Rating: 1 out of 5
Visited: May 2023
I am exempt to wear a mask and got a saver asthma and I told them but they didn’t let me see the doctor and the doctor them self they didn’t want to see me as well how sad this world have become. I pay tax and NI and that’s how we get the service when we are not well
GP surgery review: higham-hill-medical-centre
Title: Some lovely staff
Rating: 4 out of 5
Visited: May 2023
Higham hill medical centre is a good practice overall and I will recommend them according to the service provided.  However the manager really needs to speak to the receptionists. Theres 1 receptionist that works there daily who is very very polite and I always hope she picks up my phone, the rest of the receptionist are clueless. One of them has no manners when talking, her tone of voice is always very rude and aggressive.

If the manager is able to train receptionist to be polite, this will be not a good but great GP.
GP surgery review: higham-hill-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: April 2023
I experienced an excellent service from the highamhill medical centre from the time of appointment till meeting with GP.
GP attended me very efficiently with medication, instructions and information. I felt very friendly and comfortable about their services and their attention towards the patients was excellent . Thank you very much highamhill medical centre team and keep it up.
GP surgery review: queens-road-medical-centre
Title: Excellent doctors
Rating: 5 out of 5
Visited: January 2024
After dealing with the surgery especially the doctors I felt like all the advice and help provided to me was helpful. And my treatment has made a massive change to my day to day living. Thank you so much
GP surgery review: queens-road-medical-centre
Title: Friendly, coopeartive and great practice
Rating: 5 out of 5
Visited: July 2023
Excellent customer service. Pleasant staff dealing. Waiting time for call and response from doctor excellent
GP surgery review: queens-road-medical-centre
Title: Bad registration practice
Rating: 3 out of 5
Visited: January 2023
Dear customers, today 09/01/2023 i have tried to register to Queens Road Medical Center.I am old fashioned and prefer to do everything by my  self on place. When arrived on place in the medical center I have ask how to register with them. Them answer was that I can do that online. I tried to explain them that i want to do this there not online, but they was repeating the same things, and literally pushing me to do this online. They even thold me to asc some one to hlep me wit the registration. I have explayn that the proces is not mision inposible for me jus I whant to do it on the old fasion way. I get really disappointed of that I don't have a choice to do what I want on the way I want... They don't let me a right to do it!!! Where is your right to choose? the only way you have is not to be served or to do it in the only way they want!!! 
     I don't like to do appointments online, sometimes is easier but most of the time you don't know how to answer on the questions that the sistem asking, they are not exact, or missing at all, or if I know what hapeen wit my body why I need the GP practis I can register my self straite to the specialist!!!
    One more time i want to have my choice, if I want to do it there or online, the other way is not correct for me, my rights like a human are broken down!!!
GP surgery review: queens-road-medical-centre
Title: Disappointed
Rating: 1 out of 5
Visited: January 2023
My appointment was book @9, due to traffic I called surgery that i will be few minutes late so when I called I was in the queue on number 3, when I was on number 2 after few minutes call dropped then I called again, again I was on number 3 and when receptionist answered my call she said you are late she wasn’t listening to me, then I said to her You are not listening to me, I just want to advise can you please train the new receptionist how to talk to patients.
There is one more point I want to raise can you please please fix your phone lines because my husband called surgery to book an appointment for our daughter, he was in the queue number 4 when someone picked up the phone they couldn’t hear him but we could hear them and when I called for my self same happened so please fix your phone lines.
GP surgery review: queens-road-medical-centre
Title: not a great practice
Rating: 1 out of 5
Visited: November 2022
The problem with this practice is there is no continuity of care. There seems to be a pattern as the doctor's are always changing and the most experienced doctors always leave the practice including dr Ali and dr eslami. Seems like this surgery needs to try harder to keep these doctors
GP surgery review: queens-road-medical-centre
Title: Good doctors but doesn't feel safe
Rating: 4 out of 5
Visited: September 2022
I visited for a flu jab and am concerned that, with Covid cases rising again, not a single member of staff or any other patients were wearing masks. This is the most basic public health measure so it is disappointing the practice are not requiring them.
GP surgery review: queens-road-medical-centre
Title: Good doctors, terrible receptionists
Rating: 1 out of 5
Visited: July 2022
I have had numerous issues with the people working at the reception. They would either never pick up the phone/answer your emails or tell you to call/drop by the following day at 8 am. But when you do, they always have an excuse and they can never help you. I have had to use so much of my holiday entitlement at work for this, it became an issue for my employer. My consultations with the GPs have been excellent, but it is so hard to get the admin part done, even for small things.
GP surgery review: queens-road-medical-centre
Title: Appointment service needs improving
Rating: 3 out of 5
Visited: May 2022
Urgent problems are not prioritised and appointments are not given to the patients that need them the most. The receptionists keep saying the afternoon appointments are for emergencies and if you need a follow up they won’t give you an appointment which is ridiculous because the surgery is not taking into consideration working people. Furthermore, now covid is easing, patients should be able to book routine appointments in advance as working people cannot get time off on the same day. Constantly going round in circles because the GP said to book an appointment in two weeks and only works at the practice one day a week. Everytime I call, even at 8.15am, I am told he is fully booked. Just not getting anywhere maybe doctors should be able to book follow up appointments themselves, as my follow up appointment was related to my breathing but this was not taken seriously by the receptionists at all.
GP surgery review: queens-road-medical-centre
Title: Good communication
Rating: 5 out of 5
Visited: April 2022
Since the new phone system the reception communication has improved. Booking appointments has become easier and the whole process has become more easy and swift
GP surgery review: queens-road-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
Generally get a quick response when asking for an appt, followed up regularly as a diabetic. Staff are polite and understanding. Gps pay attention and advise well.
GP surgery review: st-james-medical-practice-limited
Title: A very well run surgery
Rating: 5 out of 5
Visited: January 2024
I registered with this practice about 15 months ago. The few times my partner and I have needed medical attention since then this surgery has been excellent. They have a triage system you need to get used to; once we did, we have been offered a GP appointment within hours of making first contact, which is amazing! The doctors, receptionists, nurses have been very considerate, attentive and professional on all the occasions we've interacted with the centre. We have been very impressed. (The building looks drab, but it is due to be replaced).
GP surgery review: st-james-medical-practice-limited
Title: Great Practice
Rating: 5 out of 5
Visited: January 2024
I was advised by my physio to discuss certain issues with a GP. I completed an econsult, & was given a face to face the following week. The GP was friendly, listened to me, discussed the options & we agreed a management plan. I'm very happy with this practice
GP surgery review: st-james-medical-practice-limited
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
Baby check, Postnatal check, thank you doctor for our check and for your recomendacion, we receive the best attention and be treat with respect and yes I will recommend the St James practice.
GP surgery review: st-james-medical-practice-limited
Title: Really caring and helpful staff
Rating: 5 out of 5
Visited: January 2024
Used the new online consultancy link at 9am, was called back at about 9.30 and given an appointment for 10.30. A very helpful and reassuring consultation, also I have always found the reception staff very patient and understanding in the face of sometimes stressful situations.
GP surgery review: st-james-medical-practice-limited
Title: Good nurse
Rating: 5 out of 5
Visited: January 2024
Our nurse she due very quick the vaccin to mi baby,good advice ,to keep mi baby for15 min in waiting area,to see if my baby is ok after vaccin thank you very much, I didn't see at any GP to do that. Thank you St James.
GP surgery review: st-james-medical-practice-limited
Title: Fantastic practice
Rating: 5 out of 5
Visited: January 2024
St james practice has been extremely exallent all members of staff have always been very polite and very helpful and I can not fought them at all .
GP surgery review: st-james-medical-practice-limited
Title: Good practice
Rating: 5 out of 5
Visited: December 2023
Really good docters very friendly and helpful was seen on time docter only made the appointment today and was seen same day
GP surgery review: st-james-medical-practice-limited
Title: Prompt consultation
Rating: 4 out of 5
Visited: December 2023
I will give credit where it is due and I will refer only to the last three consultations as the previous one was not satisfactory. 
The last three doctors have been brilliant. Two of them saw me, carried out an examination and all three listened empathetically to my explanation and took appropriate action. So much so that it appears I am on the mend now.
GP surgery review: st-james-medical-practice-limited
Title: Worst service
Rating: 1 out of 5
Visited: November 2023
I had an appointment at 10:00 an I didn't get see until 11:05 then when went get my prescription it took another hour. There 3 off us waiting for prescription for almost an hour. And all the staff were just talking out the back.
GP surgery review: st-james-medical-practice-limited
Title: Good GP
Rating: 4 out of 5
Visited: November 2023
I was happy with the Gp today he took the time out to listen and explain 

That's what i like in GP and that what I got today
GP surgery review: aldersbrook-medical-centre
Title: Great family GP
Rating: 5 out of 5
Visited: November 2023
Aldersbrook medical showed again they are a patient centred GP practice focused on continuity of care. Treating both myself and my daughter with care and kindness. The front desk staff are always friendly and helpful booking follow ups as well. Thank you
GP surgery review: aldersbrook-medical-centre
Title: Excellent service
Rating: 4 out of 5
Visited: April 2023
Very good service from the ladies on the reception desk, I have be there several times to asked them to arrange transportation for my 96 year old Mum to go for her hospital appointments, they are always polite and helpful to me. And I would like to say a big thank you to Samila for the help she gives to me and my Mum thank you so much. 😁
GP surgery review: aldersbrook-medical-centre
Title: Great Service
Rating: 4 out of 5
Visited: December 2022
Had an excellent consultation with one of the GPS, he was thorough, listened, attentive, and made me feel well looked after. He proposed a follow up, and indeed followed up with me.

Excellent service.
GP surgery review: aldersbrook-medical-centre
Title: Flu jab walk in service
Rating: 4 out of 5
Visited: September 2022
Had my flu jab today. The walk in service was very well organised. I was in and out in a few minutes. Also had a blood pressure check. Thankyou so much.
GP surgery review: aldersbrook-medical-centre
Title: High levels of continuity of care and professionalism.
Rating: 5 out of 5
Visited: May 2022
Aldersbrook Medical Practice cared for me during an uncertainty period of illness. My concerns were listened to and acted upon quickly. I felt genuinely cared for by the team and received a continuity of care that was very beneficial during a period of multiple referrals. The practice and the reception team followed up and initiated contact when new information came in with a high level of professionalism. A lovely local surgery, thank you Aldersbrook.
GP surgery review: clayhall-clinic
Title: Hard Work
Rating: 1 out of 5
Visited: June 2023
Hard work to get the simplest prescription. 

Best to go private for everything and not bother.

Every time I try to get an emergency holiday pack for my partner who has been very ill it creates an issue which being in my 70s I can do without.

And there is a letter on file from her private consultant confirming the need for the prescription.
GP surgery review: clayhall-clinic
Title: Good friendly practice
Rating: 4 out of 5
Visited: December 2022
Wanted to give credit to the nurse filling in today. I have had the pleasure of having the same nurse before. For a treatment which is not so pleasant, each time she has been very sweet and made my usual unnerving experiences bareable. She is a huge asset to the practice and with her warmness and professionalism I hope she gets the recognition she deserves. Thank you.
GP surgery review: clayhall-clinic
Title: Excellent for covid booster vacation
Rating: 5 out of 5
Visited: September 2022
Straight in and out and pain free. Well organised and friendly. Vacation performed by a doctor. Easy to park in the road nearby . I would definitely use this surgery again
GP surgery review: clayhall-clinic
Title: 0 consideration for your patients, appalling  service
Rating: 1 out of 5
Visited: February 2022
please note that for those of us(your patients) that working it is basically impossible to book an appointment, I need to understand why we can't pre-book appointments, not sure if management of Clayhall Group do understand that we do not sit at home to try to get an appointment on the day if needed, we are working(we have a job like you do). Could I ask you to review you appointment procedure, this is not what you getting paid for! Roading Lane Surgery was differnt before being taken over by Clayhall, you should be ashamed of the services that you currently are providing(actually not providing any sort of service, it is more of a russian Rulette-if you are lucky you might get an appointment if not then perhaps call another day and another day until you either give up or end up in A&E )