janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: priory-medical-centre
Title: Appointments problem
Rating: 3 out of 5
Visited: November 2022
All the staff and doctors are very nice but trying to book an appointment is a nightmare every time. No matter when you call you are in a long queue, and by the time your turn comes no slots are available. Today I called at 8.30 sharp but still was placed at a position 'over 30' in the queue. After 20 minutes of recorded messages when the turn came there was no appointment available. This happens all the time. They don't give any advance appointments either so it's very frustrating and time consuming. The other problem is that when you call you only get booked by the receptionist to be called by a doctor later which could be any time, so you are tied up indefinitely, and eventually when the call comes if you are in your workplace or a public place it's somtimes difficult to talk freely about medical issues. There is definitely a big gap between demand and supply here.
GP surgery review: priory-medical-centre
Title: Great practice
Rating: 4 out of 5
Visited: October 2022
Never ever had a problem with this surgery, as with anywhere there would be an occasional blip but soon rectified!!  Thank you for being there
GP surgery review: priory-medical-centre
Title: Superb Service
Rating: 5 out of 5
Visited: October 2022
Yet again superb, courteous efficient service. Thank you for offering such a wonderful facility. As always I feel I am in safe hands.
GP surgery review: priory-medical-centre
Title: A good experience
Rating: 4 out of 5
Visited: September 2022
I was pleasantly surprised at the ease of making an appointment. The automated system was impressive and worked well. The GP called me back very quickly and was able to see me within the hour, again somewhat surprising to me.

My appointment was very thorough and professional. A letter was dictated, there and then, to the hospital, and advice as to how to progress the matter with them [the hospital staff] given. Details as to how to follow up this GP visit was also given. This was appreciated as follow up requirements from the previous hospital visit had not transpired.

I left with instructions to make an appointment for blood tests, which was straightforward to do, but was a little surprised that the next available appointment for same was the best part of two weeks away.

Other than that I was impressed on the day, both with service and surroundings.
GP surgery review: priory-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: September 2022
We have always received excellent service from this practice. All the staff do their very best to help as much as possible in these very difficult times.
GP surgery review: priory-medical-centre
Title: Great patient dialogue and relationship
Rating: 5 out of 5
Visited: September 2022
Consultants reports sent on without any request from me. Doctors operate on first name terms. Referrals always done speedily.
GP surgery review: priory-medical-centre
Title: Very good people
Rating: 5 out of 5
Visited: September 2022
The reception and medical staff are always helpful and pleasant as well as being knowledgeable and easy to talk to
GP surgery review: priory-medical-centre
Title: Through explanation of test results
Rating: 5 out of 5
Visited: August 2022
Absolutely amazing, unhurried explanation of recent blood test results. What numbers mean and what is normal. Identification of what referrals need to be made based on the results and submitted whilst in the consultation room.
Left the surgery after a 40 min consultation totally reassured and cared for by one of the most knowledgeable GPs i have encountered.
So patient (excuse the pun), a good listener with a calming influence. Never feel hurried by him. Such an absolutely, amazing, natural asset to the NHS and the practice.
GP surgery review: priory-medical-centre
Title: Great response to E consultation
Rating: 5 out of 5
Visited: August 2022
Call back from GP timed as anticipated from text received following my email to   medical Practice. GP gave very helpful informative advice. I was then able to proceed with a medication plan after making further arrangements as suggested.
GP surgery review: croft-medical-centre
Title: Above and beyond
Rating: 5 out of 5
Visited: October 2022
I visited the surgery this morning about a urinary infection. This was seen to promptly and efficiently and some doctors would have then shown me to the door but this particular doctor could see that I had other medical problems too and spent a lot of her very precious time discussing them with me. I came away thinking that someone who really cared was ‘on my case’ and would seek to get me the medical help that I needed. Throughout the consultation she was kind, considerate and sympathetic. In these days of telephone appointments yes, my urinary infection would have been treated but seeing me in the consulting room she became aware of how much deterioration there had been to an ongoing medical problem. She was prepared to spend time going through my notes and setting me on the course to get further investigations underway. At no time was I made to feel that I had been allocated a time slot and my time was up: this doctor went above and beyond what was required of her in a busy practice.








nary
GP surgery review: croft-medical-centre
Title: We've had our ups and downs. But mainly ups 🌈
Rating: 5 out of 5
Visited: March 2022
To start I can be a bit troublesome and bother people too much..
But saying that once I'd explained key things that have led to my current situation.
The staff at croft really blossomed in my opinion.
They were always quick at service and the new call tech they've invested in saves bother in the morning when I'm stressing .
Some days the only person I speak to is a nurse or doctor for a few minutes and I've found that in the main the staff at croft ( both male and female ) all have very appropriate manners with clients. It's a nice thing when a member of a  branch of the NHS wishes you a happy birthday

They consider pros and cons of a medicine routine and adjust them fairly and with my welfare in mind ( yes- even when I grumble)

The staff on the front desk arsme good and often greet me by name as I have to attend croft frequently X 

Sydenham would be the loser if anything bad happened to Croft medical centre.

It truly is a place where body's and souls heal ☮️
GP surgery review: spring-hill-medical-centre
Title: No one in surgery
Rating: 1 out of 5
Visited: February 2023
As I was unable to get through to the doctors for the past two days I have had to do a painful journey and drive down there which has caused more distress to my area of pain. On entering the building, I was told that there was no appointments left, and this was 8:31 am, but nobody was sitting waiting to see any doctors. I’m only after a sicknote I’ve already been given one and I am under a consultant regarding my operation so I don’t see the hardship in giving me an extra sicknote. This is the only second sicknote that I have ever had from the surgery and been with them over 20 years I rang yesterday and was unable to get an appointment and was told to rain today so I rang 803 this morning. Eventually got cut off due to my reception as keep emailing them regarding to be above 13 Akio at that time in the morning is disgusting. Like I said when I got there I was told there was no appointments available for today again, but no one sit in there where I could of sat and waited to see somebody regarding my sicknote, but they wouldn’t allow it, don’t understand very frustrated and in a lot of pain and distress regarding my journey to, and from the doctors
GP surgery review: spring-hill-medical-centre
Title: Difficult to book an appointment
Rating: 1 out of 5
Visited: December 2022
Booking appointments at this GP is a horrible experience. You have to call at 8am to be in with a shot of an appointment. If you call in moment too late you won’t get through and you’ll have to keep calling until you do get through and by that time there are no appointments left. Only a few weeks ago I had to call over 70 times in the space of an hour just to get through and yesterday because I called a little later and was on hold for an hour just to be told there are no more appointments for the day. When I asked for an appointment to be made the day after the receptionist seemed genuinely confused as of booking an appointment for the next day was unheard of. 

Why in this day and age do you have to call up at exactly 8am just to be able to get an appointment instead of being able to book online. 

Absolutely awful GP and would not recommend anyone to have to go through this just to get medical care.
GP surgery review: spring-hill-medical-centre
Title: Efficient practice
Rating: 4 out of 5
Visited: October 2022
I couldn't source a specific prescription at local chemist, eventually, after hours of trudging round Nuneaton, I found a supply source which required an amendment to prescription by doctor. I called the practice at 11am Tuesday and by 12 noon I had received a call and text to confirm that prescription had been amended and electronically forwarded to the other chemist. This saved a journey to the doctor's and it was an immediate response to my request and I felt the need to Thank all staff involved for their assistance, efficiency and rapid response.
GP surgery review: spring-hill-medical-centre
Title: Wonderful staff
Rating: 5 out of 5
Visited: September 2022
I have found the staff at Spring Hill to be caring and helpful. When I recently rang at 8am for an appointment with a doctor, the receptionist was pleasant and professional and I was given a phone appointment that day. I also ended up having a second follow up phone appointment a couple of days later with a different doctor.  Both doctors were wonderful. They listened, were personable, showed understanding and empathy and gave realistic advice.  They left me feeling that I wasn’t alone in my journey with cancer and their encouragement made a real difference.
GP surgery review: spring-hill-medical-centre
Title: Helpful receptionists
Rating: 4 out of 5
Visited: July 2022
Since a diagnosis of cancer fourteen months ago, with various complications along the way, I have needed to phone the surgery a number of times. The different receptionists and practice manager have all treated me with kindness, understanding and compassion which has made a difficult journey with cancer so much easier. They went above and beyond to help me, ensure I had what I needed and sort out issues. When they said they would do something they always did it. 
This was much appreciated, especially at times when I was very poorly and had no strength of my own.
GP surgery review: spring-hill-medical-centre
Title: Appalling!
Rating: 1 out of 5
Visited: June 2022
Following a hospital appointment I was advised to make an appointment with the gp the following day - at 08.00am I telephoned the practice  & waited 45minutes for the call to be answered as caller number 30...a 2pm appointment was made for that same afternoon - so at 2pm you put life on hold and wait...by 5pm still no call from a doctor…absolutely appalling! Recalling when gp’s were providing appointments in person, if the patient arrived 10minutes late, no excuses, you were told you would not be seen, how any doctors can honestly justify patients are receiving a service by arranging appointments with patients and after 3 hours of waiting the patient has still not been contacted - I am sure excuses will be made, covid, covid etc…please move forward every other aspect of industry & business has had too. Doctors need to be seen to be actively seeing patients not operating in a virtual world of no person to person patient contact. To think just for a moment how many people will have been harmed or lost due to the appalling lack of duty of care shown to patients by gp’s is frightening - gp’s if you do care your action is required to change the broken service you happily now offer which at present only serves the best interests of gp’s not the patients who continue to suffer unseen - this is exactly the reason why a&e departments are overwhelmed, this system falls far short of best practice it is clear for all to see & as for having to discuss your private medical matters with receptionists is a disgrace, are we guaranteed these admin staff will not disclose your private information should they change jobs or know who… of course note they have not taken the hippocratic oath.
GP surgery review: spring-hill-medical-centre
Title: Very much improved services
Rating: 5 out of 5
Visited: May 2022
Communications from clinical and non clinical staff very much better - follow up treatments and referrals all excellent. Walk in/ or reception assistance very efficient. A change of Practice Manager has resulted in a great effort to improve services and on a personal basis we felt reassured by phone calls from Team members which resolved our medical issues. The Clinical Pharmacist is very helpful and a very useful addition to the team.
GP surgery review: spring-hill-medical-centre
Title: On the up
Rating: 5 out of 5
Visited: April 2022
I hardly ever contacted the surgery and even more so over the last few years due to the lack of empathy, understanding & compassion from certain receptionists when you eventually got through on the dreadful phone system. 
However, credit where credit is due the new “ring back” service is brilliant, you do get called back!!
I also want to mention (unfortunately the NHS won’t allow me to name) the receptionist I spoke to this morning, She has gone “above & beyond” to try to help me especially after a long bank holiday weekend and the other additional pressures receptionists deal with on a day to day basis!! I hope some of the new partners & receptionists ask you what your secret is and take a leaf out of your book for patient care, dignity and respect at a surgery their own families would be proud of and want to use.
GP surgery review: spring-hill-medical-centre
Title: Thank you
Rating: 4 out of 5
Visited: April 2022
Wanted to send a big thank you, as the surgery seems to get lots of negative reviews.The receptionist this morning was kind, supportive and helpful. The doctor that rang this afternoon was professional, caring and understanding.Took time to talk with me and arranged a plan of care. Thank you.
GP surgery review: spring-hill-medical-centre
Title: Much Improved
Rating: 4 out of 5
Visited: April 2022
Having recently returned to this surgery after two years away I am delighted at the improvement in the service and attitude of staff who are much more friendly and helpful that when I was registered here previously.  

I was not able to get an appointment at the surgery on the day I wanted but was offered alternatives of a telephone call from the doctor, being booked into an evening clinic at a different site or an appointment at Springhill in two days time - previously I would have just been told "no appointments, call tomorrow" so it was really refreshing to be given a choice and being involved in the decision of when I attended the appointment and what type if was.
 
Keep up the good work Springhill, you are doing a great job in difficult times.
GP surgery review: arbury-medical-centre
Title: really helpful
Rating: 5 out of 5
Visited: January 2023
I just wanted to thank the team that helped me (repeatedly!) regarding my niece & re-registering, her change of address & name etc.

It has been a very complicated & exciting time for us, finding out that she is expecting & the advice given about Badgers & the self referral system etc has made everything so much easier. 

Thank you so much, we felt cared for as a family, not just as a patient.
GP surgery review: arbury-medical-centre
Title: exemptional service
Rating: 4 out of 5
Visited: January 2023
I recently had major surgery which because of all my medical conditions there was a high risk I wouldn’t survive it but not having the operation I would have surely died from a perforated bowel the drs and nurses at the surgery throughout have been exemplary in their care compassion and understanding they have gone above and beyond in getting me the help I needed they have saved my life I know I have a long way to go but I know I could not be in safer hands they are a credit to the nhs the majority of the receptionists I have spoken to with the exception of one or two have been kind caring and helpful my only negative is the telephone system is a nightmare and trying to get an appointment can be mission impossible I think there should be a marker on the system where that vulnerable patients with several serious health conditions should be able to access an appointment more easily and not be grilled by the odd receptionist whose clearly not patient friendly but to all the drs nurses and receptionists who have looked after me I thank you for looking after me I thank you for doing your best but most of all I thank you for giving me life
GP surgery review: arbury-medical-centre
Title: Joke
Rating: 1 out of 5
Visited: November 2022
Took me over week to get phone appointment work nights asked me if want morning phone back been up since 7 o'clock day before now 1 o'clock and still havnt bothered to phone me up joke
GP surgery review: arbury-medical-centre
Title: Great initial contact
Rating: 5 out of 5
Visited: July 2022
Just phoned up for a new patient appointment, the lady I spoke to couldn't be more helpful, thank you.
GP surgery review: arbury-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: June 2022
I have been a patient at Arbury Medical Centre for 30 years and have always experienced professional and friendly care from all who work there. The reception staff, who are under immense pressure, are always polite and competent with any queries and the medical staff are always approachable and proficient in their work. I always feel cared for and confident I am receiving the best provision and support available from our phenomenal NHS.
GP surgery review: red-roofs-surgery
Title: Being rude
Rating: 1 out of 5
Visited: November 2022
My mum came to bring a form,that the doctor sent her,,because she knocked on the window,they was very rude to her about knocking the window,, I don’t people talking to my mum like she did, if you opened your doors to the public,everyone else’s is working so why are you lot not open yours doors,
GP surgery review: red-roofs-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: November 2022
Excellent service from the minor ops team who performed a pain free, scar free procedure to remove a facial lesion. Service was seamless starting with my appointment booked via the surgery portal through to my tissue sample results via text.
GP surgery review: red-roofs-surgery
Title: Rude Receptionists
Rating: 1 out of 5
Visited: September 2022
Getting through to this surgery is a nightmare first of all. 
Once you have an appointment it’s always a telephone one, even though I needed to supply a sample? 
No sample requested and given antibiotics that didn’t work. Had to make another appointment, told to give a sample (surprise!) told to be there by 5pm on a Friday which I did I was there at 4:30pm (this meant I had to leave work an hour early), to be told I was too late and needed to come back on Monday. 
I am in a lot of pain, the receptionist treated me like dirt, tutting at me, rolling her eyes, huffing when I asked if I could use the toilet to provide a sample, not really sure what she expected me to do if I couldn’t use a toilet! Then told me actually I am too late and then began to argue with me. After she had made me wait whilst she was talking to her colleagues about her holiday, so unprofessional and embarrassing! 
I am upset, frustrated and in a pain, why is a receptionist arguing with me, I asked her to pass on information to the doctor as I shouldn’t have been told to come by 5pm if it wasn’t true, it’s not fair, I left work early, travelled out of my way, and had been treated like dirt by her for absolutely no reason. 
The woman wouldn’t listen to me or empathise, I felt as though I was a criminal for being unwell. I can’t quite believe how rude she was to me, how she is still in a professional job I will never know. Absolutely appalling.
GP surgery review: red-roofs-surgery
Title: Terrible reception staff
Rating: 1 out of 5
Visited: July 2022
I tried for a week to get an appointment and was told it would be better to book a future appointment as it was not urgent I did. I waited 3 weeks and was given a time , so waited and waited no call came. I called the surgery and got through after 50 minutes, I told the receptionist and she shouted me down and said I had it wrong they don’t give a time for the appointment, I got upset , in tears and was told I cannot talk to you if you are like this and put the phone down!!!
GP surgery review: red-roofs-surgery
Title: Appalling service
Rating: 1 out of 5
Visited: July 2022
Trying to get through to Red Roofs to talk to someone is shocking!!! 45 minutes waiting time and that’s after calling over 20 times to an engaged number 

The service you are offering is not acceptable and it needs to change, people will put off calling and end up poorly or having to go to a&e which is not fair when GPS should be there as 1st point of call

Getting reception to also decide whether you get an appointment or not is also not acceptable that’s a decision a trained professional should be making
GP surgery review: red-roofs-surgery
Title: Would not bother
Rating: 1 out of 5
Visited: June 2022
I wouldn't bother registering with this surgery, they do not care at all. 
You'll constantly find yourself chasing for results, for prescriptions. 
I am currently in the process of moving surgeries as this one has been very detrimental to my mental health. I would write more informative sessions I've had with some of the 'doctors' but my last review got banned. All I'm saying is.. steer clear. Find another surgery.
GP surgery review: red-roofs-surgery
Title: Reception staff need greater training
Rating: 3 out of 5
Visited: April 2022
After having abdominal surgery three weeks ago I have been suffering symptoms of a water infection and feeling quite poorly.
In fairness to the doctor who I spoke with on the phone and was very professional and efficient I was asked to bring a water sample to the surgery to be sent to the hospital to be tested.
I promptly took a water sample down and was asked by reception staff to transfer to a different bottle which I did. The person in question had the test request forms to submit with the sample. I told this person that the bottle with the sample needed labelling with my details she said no, not necessary as forms were enclosed with the sample.
To cut a long story short still feeling poorly I rang the next day for any results only to be told the hospital had contacted the surgery in the morning to tell them the sample had been rejected due to no labelling. The surgery didn't even have the decency to let me know! As a result I had to ring 111 and subsequently spend 4 hours in A and E sitting very uncomfortably after abdominal surgery for 4 hours. I feel a lot worse for it today. Had the receptionist known what she was doing especially after I myself told her the sample needed labelling none of this would have happened. Absolutely diabolical.What does this surgery do on all its allocated training days on a Wednesday ? I suggest they start training so they know what they are doing and not endangering their patients health!!!! Diabolical!