janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: victoria-road-surgery
Title: Friendly, efficient and caring
Rating: 5 out of 5
Visited: September 2022
I have seen two GPs and an HCA and had various communication with administrative staff. Everyone is extremely kind and helpful and the practice is coping admirably under sustained pressure.
GP surgery review: victoria-road-surgery
Title: Fobbed off
Rating: 2 out of 5
Visited: July 2022
Really unhappy today as i called to ask for an alternative HRT patch as the one on the prescription in the pharmacy is out of stock. I am not sure if the receptionist is new but i was told i couldn't have an alternative prescription, that there were no doctors or pharmacists available and that the pharmacist should have suggested something. I would still need a new prescription even if they had! Not great really especially as i am struggling with the menopause! Avoid this surgery!
GP surgery review: victoria-road-surgery
Title: Poor service
Rating: 1 out of 5
Visited: July 2022
Over the last year they have improved their receptionist from rude, unwilling to help and often bullying staff but now it seems they gatekeep whether you can see a GP. It's such a shame as it's clear they are all doing their best but GPs seem to have no spaces, the receptionist tell you 'no' if they don't think your problem is serious enough. And even when you make it clear that it is, considering pain and that you're a vulnerable person they still fob you off. Would not recommend.
GP surgery review: victoria-road-surgery
Title: Exemplary care for difficult patient
Rating: 5 out of 5
Visited: June 2022
I've always had reasonable to excellent care at the practice. but recently, since my condition has deteriorated a little and with new conditions to treat I've felt very much better served.
I am aware I can be a difficult patient at times with my pain levels and brain fog causing a loss of awareness such that I can present as forceful or moody. Often my speech can be unclear and confusing too yet recently I've been treated exceptionally well. Today I had two fnd (nead) episodes in the surgery and everything swung into action. My partner says it felt like a well oiled wheel. I remember very little but he was greatly impressed. I came to laying on their couch with my partner sat beside me. I was given a cup of tea and 2 chocolate treats! Can't go wrong with a chocolate roll and a kitkat!
I'd like to thank everyone involved in my care today. I even had someone support my partner in escorting me to the car. Amazing! Thank you!
GP surgery review: billingshurst-surgery
Title: Outstanding
Rating: 5 out of 5
Visited: July 2023
I contacted the surgery today. The lady who I spoke to was was totally outstanding...and gave excellent customer service..I could not thank her enough we was seen by the doctor this afternoon who was so caring understanding and made my partner feel at total easy...nothing was to much bother.   
I cannot thank billinghurst surgery for the service we received today ..I know as a practice they are always there for us 
This surgery needs respect not insults..they are there to help you 
Treat them as you wish to be treated your self 
No need for rudeness   
They are doing a very hard job...
Be polite.  And stop moaning about them.
I thank you from the bottom of my heart 
Keep up the excellent work and a massive thank you
GP surgery review: billingshurst-surgery
Title: Poor practice
Rating: 1 out of 5
Visited: July 2023
It is very difficult to book an appointment, I haven't managed yet. The receptionist is borderline rude and you can only book appointments for the same day. You have to do that at 08:00 in the morning and join a long que. The system appears to discourage you from booking an appointment. As a result I will have to change to another practice. It is the worst run practice in my experience. Is this a hint to force you to go private?
GP surgery review: billingshurst-surgery
Title: Difficulty in getting face-to-face appointment
Rating: 3 out of 5
Visited: July 2023
The nurse who performed my annual review was very pleasant. She quickly assessed that I had a reasonable brain, capable of understanding basic human physiology and treated me efficiently and with respect. I have no problem with her at all. The difficulty came when I tried to book a face to face appointment with my doctor, something he had agreed may be beneficial when last I spoke to him in October. I was told I should arrange an “e-consultation”, something I wanted to avoid as I prefer a more personal approach. When I tried to book at reception there were no appointments available. After expressing my surprise, the receptionist told me that my doctor was on annual leave (and goodness knows, he certainly deserves it!) I accepted that this was, of course, not a problem and asked whether I could make a face-to-face appointment for a date after his return. Apparently this was not possible and I was told to try again to make an “e-consultation” appointment in a week’s time. This is all fair enough, but does leave one feeling somewhat insignificant, which was a pity after my very positive experience with the nurse. Upon my return home, I decided to investigate the possibility of making the aforementioned “e-consultation”. To say that the experience was labyrinthine would be an understatement!  How on Earth in someone who is not computer-literate supposed to book an appointment?! I shall call into the surgery after my doctor’s vacation in the hope of achieving my goal and arranging a consultation
Although I acknowledge that this is not the surgery’s fault, why are some test results published for me to access immediately they are available, whilst others are concealed until what appears to be a random date and time?
Make booking an appointment easier. I have the greatest respect for the GPs and nurses at the practice and they have always treated me with the utmost care and consideration, but the apparent difficulty in accessing their services has put me off trying for an appointment in the past.
GP surgery review: billingshurst-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
The nurse who conducted the appointment explained carefully the proposed treatment and possible side effects of the prescribed medication. Nothing could have been done better.
GP surgery review: billingshurst-surgery
Title: Professionalism
Rating: 5 out of 5
Visited: February 2023
I would like to thank all members of the team for the Kindness and consideration that they have shown to my husband and me.
I have found them to be very understanding and compassionate even at times when they have been extremely busy.
GP surgery review: billingshurst-surgery
Title: Friendly service
Rating: 5 out of 5
Visited: November 2022
The staff are efficient and effective with a caring approach to treatment. Waiting times are acceptable
GP surgery review: billingshurst-surgery
Title: Kind, caring and thorough
Rating: 5 out of 5
Visited: October 2022
I cannot fault the care I  received  from  the staff I was in contact with this week. They have been kind, considerate and very thorough. Even though I appreciate that they work under immense pressure in difficult circumstances.  Thank you so much for helping me when I have been unwell. 
Bless you.
GP surgery review: billingshurst-surgery
Title: Really helpful
Rating: 4 out of 5
Visited: October 2022
They really helped with my 1 year old with a bad chest infection. Got seen on the same day we called and they booked him in to be checked again the next day
GP surgery review: billingshurst-surgery
Title: No GP face to face & Admin is a total shambles
Rating: 1 out of 5
Visited: August 2022
Been Waiting 30 minutes now at No 1 in the telephone Queue. Just rubbish they simply don’t answer. Forget about getting a GP face to face.
GP surgery review: billingshurst-surgery
Title: Very sad
Rating: 1 out of 5
Visited: July 2022
I have felt fragile in terms of being uncared for and sad being a member of this surgery for a number of reasons. One of the receptionists can be unnecessarily rude and in unspoken ways makes you feel like a time waster. You are made to phone at set times and stay in mad queues only to be told after 20-30 mins hanging on that 'all the appointments have gone' and to try again tomorrow. It's a robotic response which assumes that you haven't got a job and you can put yourself through this madness daily because somebody somewhere thought it was a rational system. I have had to make the choice between being late for work or having my children listen to what's wrong with me on speaker phone on the way to school. I have stood at reception a few times listening to desperate people at the counter trying to be heard and I have been saddened by their poor treatment. If the service is on its knees and under-funded that's sad, and I'm sorry; but, empathy and kindness in tone and body language is free, and the one thing most people have in common when interacting with this practice is a need to be cared for. There is room for improvement here.
GP surgery review: glebe-surgery
Title: Excellent General Practice
Rating: 5 out of 5
Visited: October 2023
I have recently joined the Glebe Surgery , and have been very impressed with the outstanding service that I have received from all of the reception, nursing and medical staff. Everyone involved has been polite, kind, sympathetic, efficient and very professional.
GP surgery review: glebe-surgery
Title: Awful practice
Rating: 1 out of 5
Visited: August 2023
Hardly know where to start, there is just so many things wrong with this dreadful practice! 
A recent injury resulted in an infection yet (when they finally got around to actually answering the phone!) they were apparently still ‘too busy’ to see me, though they assured me a doctor would phone me back, they never did!
Having still heard nothing from a doctor the following day & with infection now raging, had to get someone to drive me to Minor Injuries at Horsham, where they were a bit shocked at the now state of the infection & I needed a 7 day course of powerful antibiotics! 
Had the doctors bothered to see me when I initially contacted them it probably would’ve only been a 3 day course! 
The whole place needs a good shake up, it is truly dreadful!
GP surgery review: glebe-surgery
Title: Great service
Rating: 5 out of 5
Visited: August 2023
Excellent reception service this morning can remember her name but go to the top of the class I’m running out of things to say
GP surgery review: glebe-surgery
Title: Brilliant Surgery
Rating: 5 out of 5
Visited: August 2023
The nurses have helped me recover from a scold on my foot. They are brilliant. I dread to think what would have happened if I hadn’t had their help to heal it. I healed quicker than first expected because of their amazing care and advice. I’m very grateful. I’ve used a few of the services available at the glebe and I’m very happy with the quality of care they provide. Thank you.
GP surgery review: glebe-surgery
Title: Wonderful Receptionist
Rating: 5 out of 5
Visited: January 2023
I rung up the practice for an appointment to speak to a doctor. Receptionist explained I would have to ring another day. I got upset as the slightest thing sets me off because I was going through a traumatic time in the family (grandson had just had a kidney transplant). This lady was so patient and kind. She rung me back just before she had finished her shift and explained that someone had cancelled so before she left she made sure I got that appointment as she was now off until Monday. I'm afraid I didn't catch this receptionist name but want to thank her so much for being so kind. I hope the practice manager can pass on my thanks and let her know how grateful I am.
GP surgery review: glebe-surgery
Title: A caring practice that will go out of its was to help you
Rating: 5 out of 5
Visited: December 2022
Seen s few doctors and nurses at this practice and they are so so caring and helpful. I would never ever go to another practice.
GP surgery review: glebe-surgery
Title: Cannot fault
Rating: 5 out of 5
Visited: December 2022
With all the negativity in the press etc about GP waiting times etc etc, as a family we have never received anything but great treatment by all the staff, nurses and doctors at The Glebe.
We are so lucky to have such a great practice on our doorstep and can’t thank The Glebe enough.
GP surgery review: henfield-medical-centre
Title: On a downhill trajectory
Rating: 2 out of 5
Visited: September 2023
The pharmacy here is becoming a real problem.  In recent months they have become more disorganised and lacking in customer focus.  They require 7 working days for prescriptions to be filled.  I left mine 8 to be on the safe side only to get there and find them closed.  No proactive notification provided to patients.
Went the following day (working day 9).  Had to queue for over 20 minutes whilst the one person dispensing tried to deal with the 5 people in front of me.  She spent ages looking for things, finding out why things weren't right, printing labels etc.  The admin seems a problem.  When I got my turn (9 working days and 20 odd queueing minutes after my request) I was told one item on my prescription and one on my partner's were missing.  No pre-notification.  No explanation.  I wasn't the only one being given this message.  When will they arrive we'd all asked.  Don't know we were all told.  "We'll order them and see what comes in"  was the stock answer.  Even with the stuff they did have, labels had to be printed and bags checked, whilst the queue grew.
Why can't they proactively communicate with customers - tell us when you're closed.  Tell us there's a supply problem.  Manage the supply problem (I was told I could come back next week for a printed prescription so I could shop around pharmacies to see if anyone had the drugs!).  Clearly they have an issue across a wide range of drugs and they are too understaffed or poorly managed to do anything about it.  The staff do seem to change frequently - is there an underlying problem here?
Sadly it's starting to become a failing service and it needs looking at.
GP surgery review: henfield-medical-centre
Title: Failing Patients at the door
Rating: 2 out of 5
Visited: May 2023
A GP surgery in absolute shambles, you can not get appointments, even for future dates. If you do manage to get through to a very unhelpful and avoidant reception team then good luck, because it’s unlikely you’ll receive anymore than a phone call and a whole sherrard before you ever get to see someone to address your problem.

I understand the countrywide pressure on the NHS, but a surgery that is avoiding patients by sending them through a chaotic series of hoops before getting any help whatsoever is a surgery that is ultimately failing it’s patients and community. A real disappointment.
GP surgery review: steyning-health-centre
Title: Quite shocked at attitude
Rating: 1 out of 5
Visited: December 2023
I called early recently as had been struggling to inhale following influenza. I was called back late in the day and asked "can you be at the surgery in 15minutes"
As I was unwell in bed and live 20mins away I said I couldnt. 
The doctor replied " well I offered" and then hung up on me!!
To be honest I was shocked at such discourtesy and lack of understanding.
GP surgery review: steyning-health-centre
Title: Rude receptionist
Rating: 3 out of 5
Visited: November 2023
I phoned to get an appointment for my 13 year old son, who is struggling to walk. Firstly the receptionist didn't seem interested, and then when she said someone will call you back as I'm not booking appointments , we have no face to face appointments , I mean, it was 8.15 am! I wanted an appointment after 4pm for a minor! I said I won't have access to my phone after 10am, as I have to work, and we aren't allowed our phones. Her reply was we all have to work and I have children too. I'll put preferably before 10am, but cannot guarantee, then hung up the phone on me. 
Yes she put my back up, but that's because of her attitude early on in the call. Think she needs to learn some compassion and how to speak to patients on a phone. 
I call last night and was told they couldn't book in advance to call at 8am to galet an appointment  
Seems odd that whenever we call there is always 2 doctors off sick. In other words they cannot get the staff. Can never see the same Dr either. Something needs to be done.
GP surgery review: steyning-health-centre
Title: Difficult to make an appointment
Rating: 3 out of 5
Visited: November 2023
Very difficult to contact the practice, when calling on the telephone waiting for well over 10 minutes, sometimes getting cut off in the telephone queue. Then one is unable to make an appointment because they are only booking appointments on the day for emergencies and they have none left. They are not taking any future appointments, so if you have something more chronic, like suspected symptoms of cancer, a rash, inflammation, a hernia,  something like this that may be gradually causing silent damage, you end up leaving it for longer as you are really busy at 8am getting children ready for school, commuting, you simply do not have the time to hold for half an hour on the phone. This is not working for busy working people with families who need to see a doctor.
GP surgery review: steyning-health-centre
Title: Extremely poorly managed
Rating: 1 out of 5
Visited: December 2022
Current system is not patient friendly.  I have waited weeks for a telephone consult, Dr tries to ring mobile despite my notes saying to use landline (I live in a not spot).  Takes half an hour to get through on the phone to try and get this appointment I have waited 8 weeks for to happen.  Every time I have to contact the practice I have to allow half a day at home without making a noise so I can hear the phone! I need an appointment at an allotted time and date. There appears to be no way to make a complaint to the Practice Manager on line and no means of contact direct. I do not like to receive calls about personal health matters in a public space.  I give up!!!!
GP surgery review: steyning-health-centre
Title: Polite and efficient
Rating: 5 out of 5
Visited: December 2022
Called and spoke with receptionist on two occasions. Very polite and efficient. Got call back from doctor within the hour in both cases. Very thorough with complete explanation of everything we discussed. Just brilliant
GP surgery review: cathedral-medical-group
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
There is always a doctor on the phone or in person to help. The staff are very lovely at the practice and help you feel reassured. Very happy to be a part of this practice.
GP surgery review: cathedral-medical-group
Title: Impossible
Rating: 1 out of 5
Visited: November 2023
I have been registered with Cathedral for over 10 years. Every year the surgery continues to fail at dealing with any request professionally. Some receptionists are very helpful, however others are clueless.
Trying to get an appointment is impossible. Holding on the line for 45 minutes then once reaching position 1 getting cut off.
The Nurses I have seen have all been very good. Most of the doctors are responsive and caring. Sadly I believe the surgery has taken on too many patients and cannot cope with the demand. All staff over worked which has an impact on patient services and quality of care.
GP surgery review: cathedral-medical-group
Title: Distressing experience
Rating: 1 out of 5
Visited: October 2023
Contacted service for a same day urgent appointment. I was concerned that I needed an urgent check for a condition I was aware of. When they called me I was told to call an ambulance for a completely unrelated condition - it had no connection to my actual symptoms or the problem I described. I was not even allowed to question the nurse about it. I was left stressed and very confused. In their words 'we could see you but we are refusing - call an ambulance'. They implied I was wasting their time. The ambulance crew were not impressed when they arrived. Friday at 3.00pm was clearly a bad time to call.
GP surgery review: cathedral-medical-group
Title: unprofessional
Rating: 2 out of 5
Visited: June 2022
I have seen 2 male gps unprofessional manner 1 didn’t even get in the door he stood by the sink and just shouted forget about your pain just carry on with meditation didn’t ask anything.2nd one had meditation ready before I had even got to the room didn’t ask anything just sai changed your medication as I was almost pushed out of the room tried to tell him about the pain I had all over my body he again said changed your medication. been suffering for last 3 months some day’s struggle to get out of bed. but feel it will be waste of time trying to get another appointment probably end up seeing those male gps who have got no duty of care
GP surgery review: cathedral-medical-group
Title: My Experience
Rating: 5 out of 5
Visited: April 2022
I had three visits to Nurses to change leg dressings during a two week period. I could not fault the professional help l was given. I found them kind, understanding, considerate, efficient and extremely helpful with their recommendations. The Receptionist I also found to be efficient and helpful too. I needed information and they did not hesitate in finding it out for me. My experience was amazing!
GP surgery review: cathedral-medical-group
Title: Best help
Rating: 5 out of 5
Visited: April 2022
I had to have a house visit for my elderly mum.
Very thorough...kind..considerate ,,helpful...friendly,,explanation good ...pleasure to be dealt with so nicely...the reception team also are so nice and helpful
GP surgery review: langley-house-surgery
Title: Nothing is ever too much
Rating: 5 out of 5
Visited: January 2024
I wanted to come and leave a review of Langley House Surgery to praise their service, from me and my two sons who have received nothing but amazing care and support from everyone there, receptionists, GPs, dispensing staff, nurses and anyone else I may have missed! 
We have been with Langley House for coming up to 10 years and it is honestly such a pleasure to tell people that Langley House is our GP surgery. 
Whether it’s phone calls or face to face, everyone is so attentive and understanding. We are always listened to entirely and nothing is ever too much. 
Especially since the pandemic and the NHS has been struggling immensely, the service here has not changed one bit, despite longer hours and much much harder working conditions for all staff they still always have a smile on their faces and treat you like you really really matter. 
I could go on and on about how amazing everyone is at Langley House! 
All we can say is thank you 
From Sophie and family X
GP surgery review: langley-house-surgery
Title: Good Service
Rating: 5 out of 5
Visited: December 2023
I phoned on 27th December expecting a long wait as the surgery will have been shut for 4 days over weekend and Xmas, but my call was answered really promptly and I didn't need to speak to the doctor, as the receptionist was able to answer all my questiond
GP surgery review: langley-house-surgery
Title: Shingles
Rating: 5 out of 5
Visited: December 2023
I guessed I had developed shingles and phoned the surgery. It was a Monday morning, so lines were busy - I took the option to have them call me back. They called me back within 10 mins and asked me my symptoms and sent me a link asking for photos. This I did and within 2 hours the Doctor had called me and precribed anti-viral pills which I picked up from pharmacy later that day. Excellent service, cannot fault
GP surgery review: langley-house-surgery
Title: Reception staff rude on the phone
Rating: 3 out of 5
Visited: November 2023
I had a telephone call with one of the reception staff and unfortunately they were rude and abrupt. I felt I was being pushed off the call (I only had a simply enquiry anyway).