janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: green-practice
Title: Rude and Unhelpful Reception Staff
Rating: 1 out of 5
Visited: July 2023
The reception staff are extremely rude, unkind, robotic and unhelpful. They behave as if they own the surgery. The call waiting time is almost 1hr every time I want to book an appointment. They are treat a patient as if they have made a huge mistake by falling sick. They don't have humanity and answer as if a robot is answering.

Please don't register here if you are looking for kind people when you are not well. This is the last thing a person needs from their GP.

This GP is a complete waste of tax payers money and they need to be investigated. Reception needs training on the basis etiquettes how to treat people.

I would not recommend this GP to any human.
GP surgery review: green-practice
Title: Horrible service
Rating: 1 out of 5
Visited: May 2023
I have just woken up with rashes all over my body and they refuse to give me an appointment as it is not 8am. They also do not let you book within 2 weeks of your previous appointment. As someone who has a lot of problems with health issues this is unacceptable. This practice is failing.
GP surgery review: green-practice
Title: Booking on call and reception service
Rating: 4 out of 5
Visited: March 2023
Reall reception service week,
Their staff, lack understanding and unhelpful,they do not know how to attitude with patients.
Today more than 2 hours I was on calling to make booking anappointment,  I couldn not do that, they putting me on waiting call for a while, then rejected my calling I repeated more than 5 times but same thing happened with me, finally I could not get  mybooking.

I hope change service and look aftering their service, unfortunately I see alots negative reviews.
GP surgery review: green-practice
Title: Poor advice
Rating: 2 out of 5
Visited: December 2022
Very disappointing appointment today. Daughter went with 5 year old granddaughter who has had a night time constant cough for over a month. While we were glad she didn't have chest infection was very disappointed in the gp's attitude,  that it was viral and almost said you just have to get on with it!! (I was under the impression everything viral was about 2 weeks not 5 and ongoing)Our family of 5 has had no sleep for almost 5 weeks and our daughter is shattered. In that surgery today there was no support. My daughter and her family are so let down. Won't be seeing that doctor again. There some really lovely doctors here but today wasn't one. Got to be a 1 star.
GP surgery review: green-practice
Title: Best Practice - Green
Rating: 5 out of 5
Visited: October 2022
I moved to this practice over a year ago.  The doctors, nurses, reception staff have been absolutely fantastic.  For the first time I feel that I have been cared for and being looked after.  I have had no problem being seen quickly - and getting the best care.  I never got this service at my old practice.   I wish to thank all of the team for doing a fantastic job, you are simply the best
 Thank you very much
GP surgery review: green-practice
Title: Poor service and lack of undertsanding
Rating: 2 out of 5
Visited: August 2022
The receptionist team lack empathy and dontlisten to the patients and lack the soft skills and patience to deal with enquiries. Medical team provide conflicting details. In this case it was obtaining sick notes for long term sick and then obtaining a fit note.
GP surgery review: green-practice
Title: Poor, unprofessional and la
Rating: 1 out of 5
Visited: May 2022
I am registered with this doctors and since being with them the care and professionalism is very poor. Since covid came about they seem not to want any interaction with patients, if you are not wearing a mask they simply won’t come near you. Having said that the patient care I received was borderline rude and dismissive, like I am wasting there time. My hospital doctors write to my surgery but nothing comes of it I have to chase them for updates and monitoring. As far as getting to see a doctor first you have to get past the receptionists and there full knowledge of a working human beings illness that they can simply diagnose and tell you what to do over the phone, but speak to them in person to be told sorry we have no medical knowledge to comment I’ll put you down on the list. 

Very poor attitude and aggressive reception. I find the doctors lacking in empathy and patient care. I find the whole surgery unprofessional, lacking and rude.
GP surgery review: green-practice
Title: very unprofessional and poor customer service
Rating: 1 out of 5
Visited: March 2022
I had an appointment for a repeat blood test with this GP, which was very necessary to be done as quickly as possible, due to a meeting at work I get there just 10 min after timing, explained the reason and asked to please accept me to do the test. The reception lady speaks very rude to me and didn't understand my situation . The patient needs sympathy and understanding, but I didn't feel like I am even listened to. 
Finally, she didn't accept and said I need to book another appointment. 
Then for the next appointment I called a lot of times and waited for long hours then after several times somebody answered and said you have been removed from this GP due to not attending your appointments...! This is very unfair as I have discussed the reason, besides being in a situation that I need to do my blood test and follow medications....
Never recommend this GP
GP surgery review: green-practice
Title: Excellent service
Rating: 5 out of 5
Visited: March 2022
The receptionist being busy they attend the call and arrange for the appointment  on the very same day.The GP Doctor and the blood technicians, are very friendly and helpful.
GP surgery review: green-practice
Title: Great
Rating: 4 out of 5
Visited: March 2022
All staff are welcoming and helpful to patients they are polite and understand the patients need always ready to assist
GP surgery review: hounslow-family-practice
Title: Online
Rating: 5 out of 5
Visited: November 2023
In the beginning ask my GP felt like pushing to another system due to delays etc. after using the system it feels easier every time as response is quick and Dr's deal with problem quicker.
GP surgery review: hounslow-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
I recently registered at this GP clinic as it was recommended by a friend. I am extremely satisfied with the service, the doctor I consulted was excellent, attentive to my concerns, and provided me with valuable advice. The clinic offers an efficient online communication service. Many thanks to the medical and administrative staff for their support.
GP surgery review: hounslow-family-practice
Title: Great practice and brilliant gp
Rating: 5 out of 5
Visited: September 2023
Iv Allways had a brilliant experience with my surgery my gp is brilliant he is so experienced and the system they use in the surgery in amazing whenever I have a issue I go on the app and message and I Allways get a response on the same day sometimes within the hour recently I had went to the gp with my child nose bleed as he was getting a lot of them he called me had a chat prescribed a ointment for the nose and afforestation two days of using it he had no more nosebleeds . 
Iv had to go to him recently for myself he was brilliant the surgery called me spoke to me , saw me and even referred me within days . 
People normally say their surgeries don’t get back to them they can’t get appointments but it’s totally opposite experience for me I’m so grateful I have a practice as brilliant as this looking after me 
Ecspecialy when everyone is on point and know what they are doing .
I feel very safe with my practice 
Cant think of even one fault with the practice or staff .
GP surgery review: hounslow-family-practice
Title: Very accommodating and supportive team
Rating: 5 out of 5
Visited: August 2023
The staff and doctors are very helpful in addressing my queries and very responsive when it comes to urgent matters. They will also guide you on what you need to accomplish for them to be able to give you the best care needed.
GP surgery review: hounslow-family-practice
Title: Great prompt service via askmygp
Rating: 5 out of 5
Visited: August 2023
I left a message on askmygp and received a reply within 20 minutes. This is an excellent means to contact the practice without having to wait at the telephone
GP surgery review: hounslow-family-practice
Title: Great people!
Rating: 5 out of 5
Visited: July 2023
Yesterday l wrote in my "ask my gp" app two requests and l had a reply almost straight away.
The Lady in question was (Joyphilia), She was extremely kind and efficient wich now days it is something that lacks in many places. I was pleased to be attended this way and made me very satisfied to belong to this practice and would recommended very much . All doctors are Human wich is also lacking in many other places . One feels taken care of !
GP surgery review: hounslow-family-practice
Title: Prompt and Efficient Practice
Rating: 5 out of 5
Visited: July 2023
Entire team and the key Doctor of Hounslow family practice has been very efficient in dealing with my request and health issues at every stage. Their online Ask my GP service is quite effective reliable and fast to pick up my health concern and revert back to me within few hours with all the necessary consultation, medical advice, prescription......all from exactly my chosen doctor itself. Medical care and advice were offered to me effectively with different options after listening to every detail of my health issue and being considerate to ensure the treatments were aligned to suite my complex life style and different work pattern.
GP surgery review: hounslow-family-practice
Title: Great practice, the best!
Rating: 5 out of 5
Visited: July 2023
Since 2018 I have been registered with Hounslow Family Practice, they have always treated me very well and solved all my medical problems, whenever I have needed something they have provided it to me without problems, efficiently and quickly. Every time I put a request in Ask my GP, the doctor responds to me very quickly and efficiently. I am very pleased with the doctors and the reception staff. I highly recommend this practice.
GP surgery review: hounslow-family-practice
Title: Excellent customer care
Rating: 5 out of 5
Visited: June 2023
I had a blood test done and was immediately asked to contact gp after which I was referred to the hospital for further tests. I was asked to let them know if hospital doesn’t give me appointment within 3 days. I was very fortunate I got the appointment really quickly at hospital. All the team specially the doctors at the practice are very reliable professional and get things done really quickly. I suffer from asthma and thyroid and acidity problems. I have always been emailed or called in order to make an appointment so that things can be checked out regularly. All is really excellent at surgery and they are all well trained and well polite. I am fortunate that I am registered with a very good surgery and the entire team are pnenomenal
GP surgery review: hounslow-family-practice
Title: Great Practice
Rating: 5 out of 5
Visited: June 2023
Service from beginning to end good and meets my expectations. Thank you. Truly appreciate for the services received by the Reception staff, Administration staff, Practice nurse, GP and Pharmacist too.
GP surgery review: hounslow-medical-centre
Title: Reception Manager Rude and Unprofessional
Rating: 1 out of 5
Visited: November 2023
I left a message yesterday with a receptionist for the manager to call me. She was extremely heartless and rude. She is not medically qualified and I explained my cousin has end stage illnesses and needs support from the Dr and we would like to speak to him as urgent and to expedite. She said they dont do that and she did not understand the severity of the medical condition. I explained to her that she is not medically qualified to say this as she doesnt understand the severity. She did not care and was defensive and not caring at all so how can she be a reception manager? She needs to treat people with kindness listen and help not be awkward and unhelpful and cause more stress! She did not care at all very sad that people who are ill have to call Dr Surgeries to be treated in this manner and suffer
GP surgery review: hounslow-medical-centre
Title: Great experience
Rating: 4 out of 5
Visited: June 2023
I’ve had a few appointments with a GP here and I have been very happy with the care and service received. I felt listened to and that appropriate action was taken for my concerns. Very appreciative of this as working in the NHS I empathise with the huge pressures staff are under. Thank you.
GP surgery review: hounslow-medical-centre
Title: Patient's personal experience
Rating: 5 out of 5
Visited: March 2023
I attended hounslow medical centre, 2nd surgery, face to face on 7 march 2023 and phone consultation on 16 march 2023. GPs listened my medical history, asked me questions, answered to my questions and took appropriate actions of advising, prescribing and referring to hospital consultant.  I recommend this surgery and staff to all new-comers looking for medical help.
GP surgery review: kingfisher-practice
Title: Disappointing service
Rating: 1 out of 5
Visited: November 2023
I’ve been with this practice for nearly 30 years. I am disabled, and do not have a choice to register elsewhere, as this is closest to me. The front staff are extremely rude, unhelpful and very demoralising. I do find that doctors are very reluctant to help, and lack empathy and people skills. Everyone at the practice need to appreciate that us patients are in need of help and thus, we should be listened to more so.
The receptionists do need to be trained more so to be patient and respectful at all times.
GP surgery review: kingfisher-practice
Title: Un-helpful
Rating: 1 out of 5
Visited: August 2023
Not sure how they can be accepting new patients. It is impossible to book an appointment unless it is an urgency. I tried to follow up on tests and could not get anything on line. I called and the earliest they could offer was September. I mentioned I have surgery this week and will not be mobile. It made no difference. 
The last few doctors I spoke to treated me as if I am below them , not trying to understand my perspective at all. I use private insurance but unfortunately still need a gp referral, and given how difficult it is to get a appointment makes issues pile up. I am looking to change practice
GP surgery review: kingfisher-practice
Title: Great Care
Rating: 5 out of 5
Visited: March 2023
I can not praise the staff at Kingfisher enough from the receptionist who was super helpful and the Doctor who really took the time to really listen to me and address all my health issues.  I would never want to register any where else, thank you.
GP surgery review: redwood-practice
Title: Listened to and valued
Rating: 5 out of 5
Visited: December 2022
Today I called the reception feeling awful with morning sickness and had just had a private GP consultation through a work service. The private GP did not listen to me or empathise with my situation and gave me the wrong advice completly. After this I rang up Redwood practice and explained the situation feeling at a loss. The receptionish was understanding and kind and made me an appointment the same morning. The doctor who called listened to how I was feeling, the effect this was having on my daily life and functionality. She gave me the options and made me feel valued. I would like to thank the practice for this efficient and kind treatment I recieved today.
GP surgery review: redwood-practice
Title: Excellent Practise
Rating: 5 out of 5
Visited: August 2022
Kind, caring, effective and knowledgeable. 
Consistently great treatment from Redwood.   I would recommend the practise to anyone.
GP surgery review: the-practice-heart-of-hounslow
Title: Absolutely horrendous practice
Rating: 1 out of 5
Visited: December 2023
This has to be by far the worst GP practice in England. The amount of times a person needs to call to get an appointment is ridiculous. The wait times on the phones can easily exceed 1 hour and at times only for the call to be dropped when you are 'caller number 1'. I would never recommend this practice to anyone. I tried to make a telephone appointment and it took me 3 days to make one after a number of attempts and wasting time on hold only to get a call back. I wasn't able to accept the call in time literally missed it by a ring. I rang the GP surgery right back only to be 'caller number 8' and being on hold for 40 mins with the call dropping. Is it too much to expect the doctor to call back 1 more time? If this was an elderly person who managed to get an appointment but missed the call would they not care to try 1 more time? This is absolutely poor service and even poorer care for patients. When I rang the GP this morning again for the 4th day in a row the reception simply said we don't have any appointments. I requested that a message be sent to the doctor who rang me yesterday and I also told her my whole dilemma of trying to get this appointment and my time invested only to be simply told 'no can't send a message you have to make a whole new appointment.' I would appreciate an action be taken with this practice as this is not fair.
GP surgery review: the-practice-heart-of-hounslow
Title: Great Staff at the reception
Rating: 4 out of 5
Visited: September 2023
I must say that this visit to the practice was unbelievably good based on my past experiences.
When you call the reception staff answers the calls immediately, makes every effort to understand you and book appointments with doctors. The doctor forgot to add a test in the blood test and when I spoke to the receptionist, she arranged to speak to the doctors and got that test added on the list of other test. The staff treats you with respect and dignity.
Thank you for taking previous feedback on board and making the practice more approachable.
Great staff at the reception desk.
GP surgery review: the-practice-heart-of-hounslow
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
I am very happy with the practice,Doctors, health profetionals,Farmacist,receptionists and admin team ,all the staff. I really feel I am in a safe hands and getting excellent service from all. Thank you all .
GP surgery review: the-practice-heart-of-hounslow
Title: Great Service.
Rating: 5 out of 5
Visited: August 2023
I have nothing but praise for this Practise. The Staff are very helpful and friendly. I would highly recommend this Practise to anyone thinking of joining. I am full of praise for what they do here.
GP surgery review: the-practice-heart-of-hounslow
Title: Most helpful & friendly
Rating: 5 out of 5
Visited: August 2023
Staff understanding is great.
Speed to get me to roots of problems is fantastic.
To reach medic advise is very good.
Warm welcome at reception is best.
GP surgery review: the-practice-heart-of-hounslow
Title: Great service
Rating: 5 out of 5
Visited: July 2023
She was really kind, and friendly. Excellent service. She explained everything well, and gave us a date for the next appointment.
GP surgery review: the-practice-heart-of-hounslow
Title: Very Caring GP
Rating: 5 out of 5
Visited: July 2023
GP was very efficient with my treatment and medication requirements.
He continually shows care and consideration. Thank you for being so caring. It is much appreciated.
GP surgery review: the-practice-heart-of-hounslow
Title: Sympathetic receptionist
Rating: 3 out of 5
Visited: June 2023
The receptionist I spoke to went above and beyond to get me an urgent telephone call with a doctor (that wasn't in 2 weeks time). She remained calm and listened as I cried down the phone and found it in her own personal kindness to go out of her way to help get me a phone appointment. I must admit not all phone calls are with the friendliest of receptionists, and some make your life miserable, but this one today reminded me there are enough kind people out there. I hope the universe repays her with kindness.
GP surgery review: the-practice-heart-of-hounslow
Title: Phones Taken Off The Hook
Rating: 1 out of 5
Visited: April 2023
If you need to call the practice then forget it! They never answer and when you reach the front of the phone queue, the phone line drops. I’ve called the surgery while I was in reception and no one has picked up even though no receptionist was on the phone.  If you are old  or invalid and cannot get to the  surgery to deal with matters in person than don’t bother registering here.
GP surgery review: the-practice-heart-of-hounslow
Title: Great Practice
Rating: 5 out of 5
Visited: April 2023
I've been a patient with this surgery for a couple of years now but it's only been this last year that I've needed them regularly. Every time I've received advice or treatment they've been brilliant, professional and caring also they're receptionist's are polite too. The only small negative I would mention is getting through on the phone is hard work but I think that's due to the amount of patients they have on their books because they are a very very competent practice.
GP surgery review: willow-practice
Title: A very caring environment
Rating: 5 out of 5
Visited: June 2023
I was given an emergency appointment which ment I was given an appointment on the same afternoonl that I requested it. I had difficulty breathing and was monitored in the surgery while I waited for an ambulance. Two doctors were in attendance and a nurse. During the time that I waited there was very heavy rain and parts of the surgery was flooded. The attention paid to me was not affected by the flooding. I only learnt that areas of the practice had been flooded when I was being taken out of the room I had occupied and saw that the corridor floor and waiting area was very wet and people were cleaning up with mops and mop bucket. I believe the date was 12th June 2023.
GP surgery review: willow-practice
Title: Concerns
Rating: 3 out of 5
Visited: August 2022
I recently attended this practice and was concerned to see an advertisement for a private aesthetic clinic.
I feel that this is totally inappropriate for a doctors surgery, particularly as there could be patients who are young and vulnerable with body image issues.
GP surgery review: willow-practice
Title: Great Practice
Rating: 5 out of 5
Visited: August 2022
I am given to understand that the General Practices and I would be be that I too happy that I too would be getting good service.
GP surgery review: willow-practice
Title: everything has a bad day
Rating: 3 out of 5
Visited: May 2022
practice texted me . the subject was important enough that when I rang to be  informed that a gp call would be next Tuesday.  ( 6 days ) I explained that would too long given the subject.  to be told then it would be emergency which can only be arranged first thing the morning you needed to talk to a gp well   I wasn't impressed.  that simply didn't work . I felt the receptionist heels dig in as the power behind the systems the system like it or lump it prevailed.  so after a passing sadly sarcastic shot across the bows I cut the conversation
GP surgery review: willow-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
I am a diabetes patient for 5 years now. Even as a live-in carer I could live anywhere else, I stay here just for the lovely and professional team from this practice. Real support for me. I have no words enough to thank you. God bless you all!
GP surgery review: willow-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
I am a diabetes patient for 5 years now. Even  I could live anywhere else, I stay here just for the lovely and professional team from this practice. Real support for me. I have no words enough to thank you. God bless you all!