janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: three-villages-medical-practice
Title: How health care should be done
Rating: 5 out of 5
Visited: October 2022
Consistently first class service, delivered by motivated, professional, compassionate staff, nurses and doctors. Without a shadow of doubt this is the best GP Practice in the United Kingdow. Very well done and thank you.
GP surgery review: steppingstones-medical-practice
Title: No appointments
Rating: 1 out of 5
Visited: June 2022
I am a young adult who suffers with my mental health. I have been trying to contact this surgery for over 3 weeks now to get help waiting almost 2 hours to get through each time to be told there are no appointments. The receptionists seem to have no interest and say try again tomorrow how many tomorrows do i have to wait?  I feel id have more of chance talking to the queen. I was told 'if its that urgent go to the urgent care centre' how are they supposed to help change my medication?
GP surgery review: steppingstones-medical-practice
Title: Very poor service
Rating: 1 out of 5
Visited: January 2022
unfortunately, very bad service the ladies at the reception do not answer the phone involved in the conversation I sat in the waiting room for 30 minutes and I was watching no one picked up the phone.Two weeks I tried to make an appointment with my child until I had to take the day off to have time to hold the phone to my ear for over an hour and when I was the first they disconnected me. When I made an appointment the lady in the reception said “ you can talk with doctor about one things you have to choose which one about your child breathless or about her allergies “ shocking! I have chosen spots because they come and go  terrible that people who work and pay taxes must be treated like this! We have to go privately because we haven’t got chance of visiting a doctor like my husband who has been ignored, now he must have surgery immediately, of course, privately £ 5000. Even today I tried to make an appointment for him but no appointments available to be honest I am not surprised.
GP surgery review: feldon-lane-practice
Title: Shocking
Rating: 1 out of 5
Visited: February 2022
I have always used Feldon Lane surgery and I am now 34. I honestly don’t know what I can positively say? They have a nice clock in the waiting room? 
Recently I have not been able to get through to the surgery on the phone following not going to A&E for an injury to my foot and consulting 111 advice. Regrettably I wished I had now gone to A&E as my injury would have been addressed rather than the uncaring farce that has followed. I have called numerous times to get through! No answer often on the phone for well over an hour before giving up. In the end I have managed to register to change doctors surgery, get it all sorted and book an appointment to see a Dr quicker that feldon Lane answering a phone call. Absolutely shocking
GP surgery review: feldon-lane-practice
Title: Not a great!
Rating: 1 out of 5
Visited: January 2022
I phoned to make an emergency appointment regarding my ears (I was in a lot of pain and discomfort and had some loss of hearing) I was told I couldn't make an appointment and would have to phone next day! So I called 111 for advice and having listened to me sent a emergency referral to my gp, which was completely disregarded and was told 111 shouldn't be making emergency referrals to them, later spoke to 111 and was told this was normal to refer straight to gp surgery. In the end I had to visit the emergency treatment centre at Russell's Hall, got the treatment I needed there. But the attitude from the receptionist was disgusting, and the, we're following protocol. When someone is ill and in severe pain and discomfort try looking beyond the protocol and try looking at the human being your talking too!!!
GP surgery review: feldon-lane-practice
Title: Best to email to get an appointment
Rating: 4 out of 5
Visited: January 2022
Trying to call the surgery is not a good option got cut off twice after 20min wait.  Got an appointment after receiving my online request much better. Thank you
GP surgery review: clifton-lane-medical-centre
Title: Appointment
Rating: 1 out of 5
Visited: October 2022
Went to the surgery to try and book an appointment or possible see the nurse for five minutes regarding a reaction to the covid -19 booster. 16.41 not one person in the surgery,  options next appointment 17th October, call 111, go to the Walk in Centre or call at 8:00am tomorrow.  I don’t want take up an emergency appointment when someone else’s needs maybe great than mine.  Surely sense and reason needs to be applied to this surgery.
GP surgery review: clifton-lane-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: September 2022
It takes so long for reception staff to answer phone and when they do they are either rude or say ring back at 8am the following morning to get any sort of appointment.  The staff also make you feel like you have done something wrong when you ring instead of taking responsibility for their poor service. This surgery should be closed down I'm afraid as its not fit for purpose.
GP surgery review: clifton-lane-medical-centre
Title: Lovely service
Rating: 5 out of 5
Visited: July 2022
Happy with my GP service, I called to book an appointment and spoke to pleasant receptionist who when though few questions and offered me appointment today as I wanted to see somebody for my problem today. Thank you
GP surgery review: clifton-lane-medical-centre
Title: GP Appointment
Rating: 5 out of 5
Visited: July 2022
I had an appointment with my GP,  I was worried and concerned when I went to see my GP but my doctor was very help and he listened to me and explained me very nicely and I felt lot better when I came out of his room. We need couple of more doctors like him. God Bless and thank you
GP surgery review: clifton-lane-medical-centre
Title: Appointment
Rating: 5 out of 5
Visited: May 2022
I needed an appointment for my son rang this morning and I as given doctors appointment today. It's so good when you ring your gp surgery and gets an appointment same day. Thank you
GP surgery review: clifton-lane-medical-centre
Title: Appointment
Rating: 5 out of 5
Visited: April 2022
I rang to book an appointment and I was given appointment with Advanced nurse and she was brilliant. she was very polite and helpful. Listened and explained me properly. happy with the service. This saves time for GP's. Thank you
GP surgery review: clifton-lane-medical-centre
Title: Wonderful Doctor
Rating: 5 out of 5
Visited: February 2022
I recently visited my my surgery . The doctor which I had my appointment with was amazing . She immediately made me feel at ease . She explained everything to me in a clear manner . It’s rare to find a doctor that takes time listen  .I would highly recommend this surgery
GP surgery review: clifton-lane-medical-centre
Title: Lovely surgery
Rating: 5 out of 5
Visited: January 2022
Recently registered at the surgery and I found surgery staff is very helpful. Saw practice nurse she was lovely and explained thoroughly. Thank you
GP surgery review: scott-arms-medical-centre
Title: First visit, the jury is out.
Rating: 3 out of 5
Visited: May 2023
Had to wait 3 weeks for near heart chest pain. Friends insisted I visit A&E so I did. Nothing found. Pain continued so I kept the appointment. 

I rarely visit GP's or hospitals. 

Surprisingly only two others waiting @ 10 am. Nice building, seemingly organised. 

A woman came in complaining about ongoing missing prescription drugs.

Only 10 min delay and concluded in 15. Nothing found. Nice GP seemed thoughrough. 

My worry was no post action I had confirmed BUPA and when I asked about continuing symptoms was told ring 999 if unwell!!.,, Not something you should say to a Legum Magister! 

I now plan to have my free BUPA Healthcheck that looks at heart issues. 

Ergo for me the jury is still out but will give them another visit.
GP surgery review: scott-arms-medical-centre
Title: Unable to make contact
Rating: 1 out of 5
Visited: May 2023
Called a number of times, unable to even get in a queue on the telephone never mind get an appointment. When i did get through all the appointments had gone and i was told to call back. My daughter has a recurring condition that requires a referral to the hospital and it can't happen without seeing a GP. It is so frustrating. I am a health professional and have continued to see my patients face to face. I am truly baffled as to why I cannot speak to someone. Considering moving GP practices after 45 years!
GP surgery review: scott-arms-medical-centre
Title: dismissivewith  lack of clarification
Rating: 3 out of 5
Visited: May 2023
had a telephone consultation on 24th may described symptoms and pains , was advised to book a blood test, with the tel no. given when appointment was being made I was asked was it fasting or non fasting blood test? I had not been advised by surgery so elected for fasting this appointment was made for 5th June 12days after initial consultation, results did not arrive at surgery until 15th June after chasing on several occasions, a telephone consultation re blood tests was arranged for Saturday 16th June. This consultation bore no relation to the initial consultation on 24thMay and indeed even the incorrect blood tests had been carried out. To state a lack of confidence in this practice is at best an understatement
GP surgery review: scott-arms-medical-centre
Title: Impressed
Rating: 4 out of 5
Visited: March 2023
Receptionist answered telephone immediately - 8.25am and offered another GP -to the one that I had requested- for a triage consultation. This was received about 12.25pm and I was asked to attend surgery for examination.      Extremely satisfied with friendly, professional dealings by doctor who also answered other questions necessary.  There was no feeling of being rushed and I came away feeling confident with my situation
GP surgery review: scott-arms-medical-centre
Title: Can’t get appointment for nearly two months
Rating: 1 out of 5
Visited: January 2023
Received letter from NHS inviting me to book my smear test. Rang surgery lots of times and can’t get through unless I wait for hours. Turned up in person to an entirely empty surgery to be told to ring up to book an appointment, not turn up. Told that I actually need to ring back on 1st March as no nurse appointments available until after then. Today is 7th January. When the surgery was at Pages Lane it was excellent, since the move it is awful.
GP surgery review: scott-arms-medical-centre
Title: Terrible approach to dealing with children!
Rating: 1 out of 5
Visited: December 2022
Called at 8.25am and waited 35mins in a queue of 17, finally got through at 9.15am for my 7yo son to get a possible triage appointment or face to face to be told that the only face to face was at 11.30am where by my son is at school! or a phone call triage appointment in 6 days! I advised that my son was 7yo and his condition was worsening by the day and the receptionist was rude and abrupt! stating "well im telling you this is all I have!" I asked if there anyway of a phone call appointment any sooner due to his age to be shut down!  I then stated that I would need to go the hospital as I cant let this deteriorate any further to which I was told "no the hospital wont see you for this!" so a problem that is three days in and rapidly getting worse now has to go on for a further 6 days prior to any hope of diagnosis! with no help nor compassion from local GP!
GP surgery review: scott-arms-medical-centre
Title: No phone call as promised
Rating: 1 out of 5
Visited: December 2022
Thought I'd won the lottery in being able to get a telephone appt when I called at 8am.   18:15 and still no call.  Checked my phone, no call from Dr or messages.  I carried my phone with me all day so.not to miss the call.  I called to see if I was still on the list.  Was No. 5 in the queue at 18:15 then at 18:26 I became 3 in the queue.  Message kept telling me that I would be dealt with.  Stayed on the line til 18:45 and still No. 3 in the queue.  Never got answered and gave up at 19:00.  Shocking.  What has happened to this surgery.  Genuinely used to be a fabulous.  Surgery but Just cannot rely on getting safe care anymore.  I've seen this same complaint about the surgery on Google reviews but didn't believe it happened until today.  Shocking!  Why are they happy to carry on in this fashion with so many negative complaints.  Something has gone very, very wrong
GP surgery review: scott-arms-medical-centre
Title: Frustrating lengthy delays with paperwork
Rating: 2 out of 5
Visited: November 2022
I've two medical reports waiting to be produced - one for private medical treatment (send to the practice in March) and life insurance (sent in September). 

Despite chasing on several occasions, where they confirm they have them, I've had responses along the lines of "I'll see what I can do", and "there's just a queue". Never a commitment to actually completing the requests.

Waiting three quarters of a year for a doctor to complete a form is ridiculous, and means I am unable to have treatment privately, potentially reducing burden on the NHS.

And the more recent request stops my new child from being protected by a life insurance policy.

When you see a GP, they are great. However considering the problems I've had with this paperwork, along with the general struggle to get appointments, and regular phone queues at 30-40 minutes, I do not recommend this surgery to new patients.
GP surgery review: scott-arms-medical-centre
Title: Appalling
Rating: 1 out of 5
Visited: July 2022
No matter what time of day constantly waiting in a queue for about 40mins -1hour makes you think there is only 1 operator. The impression given when calling and eventually get through that they would rather you were not seen face to face doesn’t give much faith if you are seriously ill. Even have to call up to get my blood test results they won’t call me with them !!!!!!
GP surgery review: scott-arms-medical-centre
Title: No continuity - mistakes being made
Rating: 2 out of 5
Visited: July 2022
I’m pregnant and visited the practice in July after I was asked to drop off a urine sample. On arrival the nurse tested my urine and said I had an infection, she would speak to the doctor and get back to me. I tried to chase this up and heard nothing. A month on my midwife called to say she had tested a sample I provided at my appointment last week and i had an infection, she has spent the last week trying to contact my GP as I need antibiotics. I have been unwell for over a month and my GP hasn’t done anything to help. This could have been resolved weeks ago but was missed. I rarely visited the GP in the past as I didn’t have any health issues, but now I’m pregnant and require support I’m being failed and things are being missed. There is no continuity of care and it is impossible to see a doctor in person since the practice moved and merged.
GP surgery review: swanpool-medical-centre
Title: Repeat prescription
Rating: 1 out of 5
Visited: February 2023
review on behalf of parent receiving palliative care.  called for a repeat prescription of one item however, after 3 days (not including weekend) haven't received item or notification of any delays.  called gp practice for update; advised that a prescription has been processed by doctor for every single medication/item on parents records and sent to swanpool pharmacy. this is a waste of money.  only one item was requested - either message hasn't been passed on correctly by reception staff or doctor is too busy to review with patient or myself.  the process has left parent in pain, frustrated and very upset.
GP surgery review: swanpool-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: February 2023
Booked me in for my pill review with a new nurse. Didn’t tell me that she can’t authorise prescriptions upon booking the appointment, appointment was on a Friday had to send prescription off to be authorised by receptionist who said to call back monday. Called back still hasn’t been authorised it could be another day or two, after that it could be another 48 hours until it reaches the pharmacy. Receptionist advised there’s nothing they can do and that I can’t get an emergency prescription so I’ve literally been left with no pill through no fault of my own. Shocking! Never had a good experience for years and this is the icing on the cake. Shouldn’t have a nurse who can’t authorise prescriptions, or should make you aware at the time of booking the appointment.
GP surgery review: swanpool-medical-centre
Title: Still closed
Rating: 1 out of 5
Visited: January 2023
I just don't understand why, when the rest of the country is open for business and back to near normal after covid, this practice insists on only letting people have telephone appointments unless a doctor says he needs to see you.
You can only book a telephone appointment if you are one of the lucky people that can use their phone at your place of work for personal calls (I can't), and if you can then you will be lucky to get through within an hour. You're always number 40 something in the queue and when you do get through there are no appointments left.
There must have been so many missed infections and illnesses over the past couple of years because a doctor can sometimes see things by looking at a patient that the patient can't tell him over the phone.
The government have tried encouraging gps to resume a normal service, but its time they insisted on this .
In fact gp's should only be paid for patients they see face to face not for phone calls because surgeries like this will always take advantage and do less work for what they earn.
GP surgery review: swanpool-medical-centre
Title: Shocking receptionists with no empathy
Rating: 1 out of 5
Visited: October 2022
Phoned a number of times to book an appointment to ask for help (most likely a referral) after witnessing a suicide.... and it's too much to ask for any empathy or assistance from the receptionists at this practice. Too busy gatekeeping to actually let a medical practitioner actually speak to you. 
Seems that it's not urgent enough for any how reaches out for help when they are struggling and all I can do is keep calling back, being put on hour for 50 minutes at a time for no actual help ever in the vain hope of maybe getting an appointment at some point before flashbacks or my me tal health fails. 
Avoid Swanpool Medical Centre like the plague! You'll probably be better off for not dealing with them at all.
GP surgery review: swanpool-medical-centre
Title: Very bad practice
Rating: 1 out of 5
Visited: October 2022
Sent a letter from the council for  doctor to sign and stamp in 2019 phoned every week until lockdown which was over 12 months sent another letter in over a month ago to be told that they are looking at it phoned back following week to be told I’m in a queue Phoned back again said they would contact me when it was done I phoned again today they tried telling me that they have a backlog from Covid but this was 12 months before Covid and now they are saying that the person dealing with it has gone on annual leave how long does it take for a doctor to Sign and stamp a letter The doctors are great it’s just the person who is running the place and the staff  that they call. receptionist that are The problem
GP surgery review: swanpool-medical-centre
Title: No point in it being open
Rating: 2 out of 5
Visited: October 2022
You can never get through to the surgery .. And if you do they never have appointments… I called at 8am on the dot to be told by the automated voice, that it would take 88minutes to get through. This surgery is a shambles . Receptionist act like they’re doctors & need to stop asking people’s business! Wouldn’t recommend!!
GP surgery review: swanpool-medical-centre
Title: Good doctors
Rating: 4 out of 5
Visited: September 2022
went into the surgery at 8am, booked a phone consultation,  received the call before 10am, doctor was very helpful,  and asked me lots of questions to help situation
GP surgery review: swanpool-medical-centre
Title: Dangerous practice Avoid
Rating: 1 out of 5
Visited: September 2022
Avoid this practice like the plague!! My father is on end of life care and requires weekly blister packs. For the past two weeks the doctors have not signed his prescription on time and he has been left with no medication. The pharmacists have spoken to the surgery explaining how the prescription needs signing, yet they still haven’t signed it in time. I have requested to speak to the practice manager but conveniently ‘they were not available’. The surgery have refused to asked the doctor to sign the prescription as they have 48hours to do it, even though this means my dad does not have medication for Monday. We have rang the pharmacist for a prescription, but due to the medication he requires they can’t give us one. This is not the first time we have had issues, and it is down to the surgery’s lack of professionalism, duty of care and delay in opening the surgery post Covid (even though told to by the government) that my father is in the situation he is in now. Please Please avoid this practice, they are dangerous and should not be open, they are not safe.
GP surgery review: swanpool-medical-centre
Title: Very great practice
Rating: 5 out of 5
Visited: September 2022
Since being at these doctors ive add nothing but good things the doctor is very polite and understanding shes helping me with my mental health the progress is alot faster than my other doctors they are willing to help with anything they can help with and the young lady has made me feel comfetable has im a trans man and she didnt once put me down or say it was a faze like my old doctors did shes to the doctor i see i want to say a massive thank you for all your support many thanks from nathan
GP surgery review: swanpool-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Follow up to recent scan everything was explained followed by an examination my doctor was very good
GP surgery review: the-village-medical-centre
Title: unacceptable  appointment booking
Rating: 1 out of 5
Visited: February 2023
i have had a on going issue since June called to make an appointment 7.58 am practice closed
called again 4 times 7.59,8.00,08 01,802 phone answered in queue number 8 answered by receptionist  8.10 explained my ongoing issues  no appointments 
i question this the phone line as only been operating for 10minutes
as i was eight in the queue does this mean that only 7 appointments are being booked that day requested  appointment at future date only a phone call appointment available in 3 weeks considering my on going issues i am of the opinion this is totally unacceptable considering we are bombarded too seek treatment asap if we have any concerns with our health
GP surgery review: the-village-medical-centre
Title: Poor isn’t even the word
Rating: 1 out of 5
Visited: January 2023
Called today not for an appointment for today for the receptionist who couldn’t understand a word I was saying to say we don’t book appointments in advance no more you have to call at 8am every morning or come to surgery. How pathetic some people work so how can I call everyday this is a very bad practice how this is still a running surgery is behind me
GP surgery review: the-village-medical-centre
Title: Worrying
Rating: 2 out of 5
Visited: January 2023
Very worrying how " urgent" referals can still be left in the task bar by the drs for the secretaries to do over 3 weeks later.  My referal would of still been left there if I hadn't had rang up.  This is very worrying as my health is in your hands and an urgent referal is made urgent because of my deteriating health which has declined even more and my referal still not sent off.  This hasn't been the 1st time this has happened either.
GP surgery review: the-village-medical-centre
Title: complete joke of a surgery
Rating: 1 out of 5
Visited: October 2022
try to get an appointment yes in 3 weeks time try to see the nurse no chance complete joke of a service