janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: victoria-medical-centre-pms-practice
Title: Ridiculous Service
Rating: 1 out of 5
Visited: January 2024
Had a double appointment booked for 05/01/2024, never received any confirmation for it so had no proof. Went to my appointment 10 minutes early for the receptionist to tell me that she couldn't find my appointment and nothing was booked in for today. I have waited about 4/5 weeks for this appointment. All seems very strange that my booked appointment for today has been completely deleted from the system after leaving my first negative review of this poorly run practice. 

Please if you are seeking a Dr's Practice for yourself or your family, make your choices wisely and seek a different practice to this one.
GP surgery review: victoria-medical-centre-pms-practice
Title: Disappointing
Rating: 2 out of 5
Visited: January 2024
I have attended the practice today as a 'walk in'. Whilst I have no complaint as such regarding the acp I saw, I found the response and attitude of the triage/admin person to be unacceptable. 
Them -  one of the issues I had 'could not be sorted out today - you need to see a Doctor about that'. 
Me - you haven't got any appointments available until 29th Jan, that is why I have had to come today
Them - you need to make an appointment to see a Doctor
Me - yes I know, I have, can't get one until the 29th
As the issue I raised is/was, in my opinion (and not being allowed to specifically say what it is) potentially serious, I find the response entirely inappropriate.
I realise that the NHS is completely shot to pieces, but this is not good enough. What is more puzzling is that the practices' website is saying they are taking on new patients from several areas, when they are struggling to meet the needs of the patients they already have. Their website does not even allow you to download their complaint form.
The 'system' for queuing for walk in appointments is inadequate. As there is no numbering procedure, it is not always easy to determine what the order of the queue is. No doubt there has been many an argument at busy times when people think that someone has pushed in.
I have been treated by numerous competent and caring Doctors over the years at the practice, but I could not recommend the practice at this time, mainly due to the availability of Doctors and the attitude of a minority of the practice support staff.
GP surgery review: victoria-medical-centre-pms-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: November 2023
I can always rely on my practice, they're are so lovely,I can't thank them enough when you really need them, I went up to Barnsley Hospital as I can't walk,I need a new knee I can't put my foot on the floor,I asked for a xray they said I need to go to DR,we've got very ill people here,I was nearly crying,I called the surgery got a reply the next day,to send me for the xray urgently,I cannotThank them enough,the Dr and staff were lovely, Thank you again Victoria Medical for everything you do for me and my Husband.
GP surgery review: victoria-medical-centre-pms-practice
Title: Good practice
Rating: 5 out of 5
Visited: August 2023
Good doctors and reception staff and nurses,sometimes it takes a bit to get through at busy times of day but that's to be expected anywhere. I have never had a problem, great practice, very good doctors
GP surgery review: victoria-medical-centre-pms-practice
Title: Unhappy
Rating: 2 out of 5
Visited: June 2023
Called  at 8 am to speak to someone regarding a works medical. Couldn't speak to anyone so receptionist take details and was going to pass on to doctor, told to call back after lunch to see what doctor recommended. Called after my lunch at work and they picked phone up and put it down immediately. Tried to call again and they had then turned on answer phone saying to call back at 1.30.
GP surgery review: victoria-medical-centre-pms-practice
Title: Quite bad
Rating: 1 out of 5
Visited: May 2023
Usually cannot get an appointment, never answers the phone. The only way to get an appointment is to come early and just sit there waiting, then they don't have excuses for not having available appointments. The gp doctors aren't very helpful too.
GP surgery review: victoria-medical-centre-pms-practice
Title: Wanna make a mountain out of a molehill? This lot do!
Rating: 2 out of 5
Visited: May 2023
Things hadn't gone well on previous doctor's appointments. 

Finally saw a doctor and they did listen, they suggested I speak with the practice manager who is there to listen and make a difference.

I don't like to cause a fuss but after a few days I thought I would make the call, after all, any improvements can help us the customers and the staff. Win-win.

Here's my attempt to make contact.

Started ringing Tuesday around 10.30am
Finally got thru' 4pm (a different discussion I'm sure!)

Ring ring,
Me, hello , could I make an appointment to speak with the practice manager.

Them, err what do you mean?

Me, repeat above, twice more 

Them, they are busy.

Me, I understand they are busy that's why I asked for an appointment time that's convenient for them and myself.

Them, you can't speak to them, they are busy.

Me, fully understand the practice manager may be busy that's why I rang to make an appointment to chat.

Them, well I can't 'cos they're busy.

Me, repeat again and again etc. 

Them, what do you need to talk to the practice manager about?

Me, I just need a simple adult conversation with the practice manager to highlight some problems I've had with their service and offer some improvements and changes that could be beneficial to all.

Them, I can't arrange an appointment, they are too busy. You will have to email in a complaint.

Me, I don't want to raise a complaint, it's not needed, I just want a short adult conversation to discuss the matter.

Them, you can't, they're too busy. You need to email a complaint which we may or may not respond to.

Me, so you want to escalate a simple chat into a full blown complaint in order to try and talk with the practice manager?

Them. Yes.

Me, so how do I raise a complaint about not wanting to log a complaint just to have a short adult conversation with the practice manager?  

Them...... Err err?

Me, thanks but no thanks. Good bye. 

Talk about making a mountain out of a molehill?
GP surgery review: victoria-medical-centre-pms-practice
Title: The worst
Rating: 1 out of 5
Visited: January 2023
Staff are rude and nasty. No one listens or cares. They tell complete lies, give false information and do everything possible to make things as bad as they possibly can. And that's just the reception staff! If you can survive that to actually see a Dr, most are also rude, uncaring and don't listen or care. If you are given a prescription, it will more than likely be incorrect and will need changing at least 3 times before they might get it right.
GP surgery review: victoria-medical-centre-pms-practice
Title: Listening practice
Rating: 5 out of 5
Visited: January 2023
On arrival at Victoria medical Centre I was greeted by a professional and understanding receptionist. This Woman receptionist also gave reassurance and discretion to other patients even at a busy time . My consultation with the practitioner and her colleagues was positive experience I felt listened to and my opinions were valued. I was given a thorough examination and an explanation as to to what interventions and medication would be implemented for my recovery. I was also informed not to hesitate to come back if I had any problems! A good experience when I was feeling I’ll .
GP surgery review: walderslade-surgery
Title: Brilliant Reception Staff
Rating: 5 out of 5
Visited: May 2022
I have phoned the practice twice this month and on both occasions my queries were dealt with very efficiently and in a polite & friendly way by the receptionist.
 My first call was to book in a contraceptive depot. The receptionist was able to advise me the date it was required and booked me in at a acceptable date & time. I also enquired about a physio self referral and was booked in for the following working day. Great service! The physio was very thorough & informative too.
My second call was to ask about my COVID travel pass, i needed to change my surname as my passport was in my maiden name. The receptionist changed it straight away and wished me a good holiday! Really happy with the service
GP surgery review: walderslade-surgery
Title: Amazing GP
Rating: 5 out of 5
Visited: April 2022
The GP I spoke to today was amazing. They really listened to what I was saying and didn't dismiss my concerns as a symptom of my existing illnesses. They were compassionate and made me feel heard. 
They also booked me a follow up appointment with them so that I could discuss other concerns I had that we didn't have time for. This really helped me as I didn't want to have to try and re-explain everything to a new GP. 
The reception staff were also amazing and got me booked in quickly and easily.
GP surgery review: walderslade-surgery
Title: Caring and respectful nurse
Rating: 4 out of 5
Visited: March 2022
I attended today for a smear test, the nurse was fantastic, put me at ease and was very respectful towards me. A very easy experience for something that is avoided by so many
GP surgery review: wombwell-medical-centre-practice
Title: Good practice
Rating: 5 out of 5
Visited: July 2023
I’ve had two appointments the first one was with a health care assistant who carried out blood tests, blood pressure, weight and height. She was very friendly and efficient. My appointment was sent via a text to me. The appointment today was for the results of my annual check and was with the practice nurse. The appointment was again sent via text. I saw her on time and we discussed the findings of my tests. She was very approachable and efficient explaining the outcomes in a clear manner.
GP surgery review: wombwell-medical-centre-practice
Title: Great Practice
Rating: 5 out of 5
Visited: July 2023
All the staff are brilliant. Warm friendly feeling from going in to coming very clean and a relaxing place. Will recommend.
GP surgery review: wombwell-medical-centre-practice
Title: Practice Pharmacist
Rating: 5 out of 5
Visited: June 2023
Recently had side effects from one of my medications, my GP was on leave so was informed Pharmacist would contact me.
He called the next day, he was excellent, changed my medication, requested to review how i was doing with new meds in a week and called me back. All sorted now, really efficient and great service.
GP surgery review: wombwell-medical-centre-practice
Title: Not a good practice anymore
Rating: 1 out of 5
Visited: February 2023
I have been trying for 2 months to get a phone appointment - no joy -waiting ages on phone byou the time I get through all appointments gone. I've even phoned 111 and they've rung them on my behalf -still no joy
GP surgery review: wombwell-medical-centre-practice
Title: Good service
Rating: 4 out of 5
Visited: February 2023
I had a bad experience trying to get through so ended up calling down early morning to get my daughter an appointment.  
Pleasantly surprised she had bloods taken by a lovely lady that reassured my daughter . Her appointment afterwards was by the Nurse Practitioner  that took the time to explain to my daughter about her periods. She was very thorough and   I was so impressed . 
So if you can get an appointment service is very good .
GP surgery review: wombwell-medical-centre-practice
Title: Shocking practice
Rating: 1 out of 5
Visited: January 2023
Can never get an appointment! Rang at 8am engaged for over an hour. Then rang for 10 mins to be told ring 111 no appointments . Told them I am having an heart valve replacement operation at the end of the month but got a chest infection lungs fill with fluid due to heart no working properly anyway . Was told no appointments ring 111??? Shocking service
GP surgery review: wombwell-medical-centre-practice
Title: Poor service
Rating: 3 out of 5
Visited: November 2022
After spending 30mins trying to get through I was told to ring I heart or 111 disgusting service why should I have to ring Ithought I was registered at their surgery
GP surgery review: wombwell-medical-centre-practice
Title: Local practice
Rating: 5 out of 5
Visited: October 2022
After eventually being able to make an appointment was very easy to book in and my appointment was not too long after its time.
Was extremely happy with the way the doctor listened to my concerns and his recommendations for treatment.
He explained things in a very easy to understand way and made my concerns about my Prostate problem seem a little less serious.
Excellent communication and care showed.
GP surgery review: wombwell-medical-centre-practice
Title: Good Care
Rating: 4 out of 5
Visited: August 2022
Everything regarding the procedure I was there for was explained to me thoroughly.
I was given time to discuss the queries I had and wasn't put under any pressure.
I am very grateful for the very good care I received.
GP surgery review: wombwell-medical-centre-practice
Title: Good service
Rating: 5 out of 5
Visited: July 2022
Receptionist was very helpful and polite. I had to speak to a nurse who thought I needed to be seen at the surgery and she got me in the same day. Happy with my consultation.
GP surgery review: woodland-drive-medical-centre
Title: Good medical centre
Rating: 4 out of 5
Visited: June 2022
Fairly easy to book an appointment with a nurse, not sure how easy it is for a doctors appointment. My recent appointments have been with a nurse. I have had no problems receiving repeat prescriptions.
Overall I am satisfied with the care I receive from this practice.
GP surgery review: woodland-drive-medical-centre
Title: A big thank you.
Rating: 5 out of 5
Visited: April 2022
A big thank you to the Receptionist and Doctor on duty last Thursday.
I rang up for an appointment and was asked if I could get in later that same day 
After asking me a few questions I was given a thorough examination.
I didn't feel rushed at all.
For the first time in months I'm feeling much more positive regarding my health and mental wellbeing.
The practice is always immaculate and staff friendly and helpful.
GP surgery review: clover-city-practice
Title: Records mishandling and painful registration process
Rating: 1 out of 5
Visited: February 2023
I put in my registration with the surgery in 2022. Around August/September. I didn’t know whether my registration had gone through. I leave super early for work so I didn’t have the time to go keep checking. Then in early February I had a day off and went to check the status of my registration. I was shocked to learn that my registration had not been completed because I needed to confirm whether I have a middle name. This is regardless of the lady who accepted my registration form having scrutinized my form, even making me fill in previous addresses in another country which I was subsequently asked to delete when I came back in February. At this time I was pretty ill and I have completely lost my voice. My form was retrieved (a different lady this time was attending to me) and there was a sticky note saying I was called in October last year to confirm whether I had a middle name. The middle name was included in this question and it was in my documents anyway which is why they knew it was the one - there was no need for the confirmation. The said say I was out of the country and not roaming, so obviously the call didn’t come through. The form was set aside. I did confirm when I went back that yes indeed I had a middle name and that was the name. I was made to delete previous address in the other country this time. Okayish until this point. Obviously I couldn’t book an appointment because I wasn’t registered. Asked how long till the registration is not completed. I was told call us next week on Monday. Which I did. After releasing my name and date of birth a few times, I was told my form could not be found. Basically my registration form, with my sensitive personal data, had been lost. Could I go to the surgery and fill another form? I was at the airport about to leave the country I said I was calling to close this loop but I can’t go. To which the answer was I should go register with a doctor in the country where I am going. Which is ridiculous because I live here. The fact that my form with my information could not be accounted for didn’t seem to be a big deal either. I should just go fill another form. Not even an offer to check more keenly was made. It was just like sorry I put your form in the drawer and it’s missing and this happens sometimes so just come fill another one. To say I am bummed is an understatement. And to run salt onto the wound being casually told to go register with a doctor where I am going (for holiday!).
GP surgery review: clover-city-practice
Title: Lovely staff trying their best
Rating: 4 out of 5
Visited: October 2022
First of all, it's important to clarify that I too have problems getting an appointment at 8am. However, it's important to realise some things before you blame people:

1. It's a busy area and it's always going to be busy.
2. The nhs is struggling everywhere, not just here.

I do think online appointments would help some people, but it would also mean that slots are booked a lot more in advance. 

Despite all this, the staff are really lovely. I've been stressed and unsure what to do, and surprisingly the people at reception have listened and really done their best to make things a bit better. This is not at all like my past experiences where receptionists would just tell me to make an appointment with a doctor and that's it. They're kind, they smile and they're human. Yes it can be a bit busy, but the staff are wonderful and I know I've chosen the right practice since it feels like everyone cares, all the way down to the people at the front desk.
GP surgery review: clover-city-practice
Title: Website of Clover City Practice
Rating: 3 out of 5
Visited: June 2022
I cannot find the website of your practice on the NHS. Please update your website link on the NHS.
Thank you
GP surgery review: clover-city-practice
Title: Receptionist and Doctors
Rating: 1 out of 5
Visited: March 2022
I have been with the practice 12 years now and I find that they are getting worse .. I don't have time to ring in a morning because I work when I called in the practice to try and get an appointment iv had to wait 3 weeks on both appointments I made ..then to top it of the doctor gave me medication with out doing a proper examination...I find the doctors are just as bad as the receptionist..I know that they are under alot of pressures..But peoples health come first ..Also iv been told to go back to my doctor and cannot get an appointment.. told me next available appointment is in 4 week .. Something needs to be done a better way of running it or get more sympathetic staff
GP surgery review: clover-city-practice
Title: Avoid at all costs
Rating: 1 out of 5
Visited: January 2022
Its basically impossible to get any form of appointment or repeat prescription as the staff basically never answer the phone and their website refuses to let you do anything. The GPs also refuse to do their job even if you hold their hand and explain them the NHS process they need to follow. The only competent people in the entire clinic are the nurses.
GP surgery review: devonshire-green-medical-centre
Title: Can’t book appointment
Rating: 2 out of 5
Visited: October 2023
Just tried to book an appointment by entering their website. It came up with “make an appointment online”. Clicked that and then it said “ Sorry, your practice does not currently have any appointment slots that can be booked online.“ How can you advertise that you can book an appointment online when you can’t even offer it? Please fix it!
GP surgery review: devonshire-green-medical-centre
Title: Excellent staff
Rating: 5 out of 5
Visited: July 2023
Was seen exactly on time, receptionist was friendly. The nurse was amazing, I was noticeably nervous at first and they were so reassuring and friendly, the whole experience was extremely positive so thank you!
GP surgery review: devonshire-green-medical-centre
Title: Horrible GP
Rating: 1 out of 5
Visited: March 2023
I have been with this GP for 20 years before finally moving to another area and thankfully moving GP's however my parents still have this GP and I often have to book appointments for them. The receptionist are often rude and rush you off the phone, there are never any appointment available. I called on the 2nd of March to book an appointment for my elderly dad on the Monday the 20th. I was told no appointment can be booked ahead and to call the Friday before. Which I then did, on Friday the 17th of March I rang from 8.28 onwards (they were closed at that time) but I kept ringing quickly so that I could be put in the queue when they would open. It got to 8.30 it rang and I got the message they were still closed and redialed straight after (could not have taken more then 1/2 seconds) and I got the message that they are experience a high volume of calls and to call again. It is absolutely infuriating and annoying. I called and called and cant seem tk get through even though i called at their open times of 8.30.
Not only are they hard to get a hold of and hard to make appointment, when I do speak to reception and I have done many many many times, they are often rude, rush you and belittling. When I have come to the GP they are very impatient and rude face to face also. The doctors aren't that bad but it is a nightmare getting to see the doctors in the first place. I am so glad this is not my GP anymore but it is frustrating that my elderly parents are unable to book an appointment. The receptionists love suggesting that they use the online service but my parents struggle with using any online services due to their age and language barriers. One of the worst GPs I've experienced honestly. If my parents could move GP's I would have moved them years ago.
GP surgery review: devonshire-green-medical-centre
Title: Great doctors
Rating: 2 out of 5
Visited: February 2023
Doctor was very thorough and kind , took her time didn't make me feel rushed. The receptionist however was very abrupt and rude when I was asking how to see my blood test results online , they said you have access to your medical record after going in circles trying to explain that I have access but can only see my medications and allergies she would print it out , I was trying to request access to my detailed coded recorded but couldn't get a word in edge ways and felt very pressured by her
GP surgery review: devonshire-green-medical-centre
Title: The attitude and lack of appointments?
Rating: 2 out of 5
Visited: June 2022
Very hard to get an appointment. 
No consideration for people who work between 8.30 and 10.30 and may not be able to absent themselves to stay on hold, as a teacher, I know I can't do that. 
Went in person and was looked at, answered to and treated like an idiot at the front desk, the person mocked me for using one "medical" term rather than another. In a moment you feel vulnerable and anxious that is unacceptable. 
I asked for the print outs of 2 exams I did and this was taken on as a "chore" with an "ugh" attitude. I was also told I needed a doctor appointment to "look" at these? What??? Can't I have my exams and share them with a private doctor? Look at them myself? Put them in a file? Really unbelievable...in my case I have a close family member who is an MD and wanted to share with them 
Without mentioning it was 11.00 am so I was told to call on monday morning for an appointment. 
I know work is hard and we all need to be compassionate but I find some of this unacceptable
GP surgery review: devonshire-green-medical-centre
Title: Great doctors
Rating: 5 out of 5
Visited: May 2022
I had a few issues recently and spoke to GPs on the phone.
I was impressed by the kindness, helpfulness and thoroughness of the doctors. 
A big big thank you for all your support