janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: barlby-surgery
Title: Cancelled appointment without letting me know
Rating: 2 out of 5
Visited: September 2023
Was supposed to have a physio appointment this morning. Took half day off work for this only to arrive there and find out that they had cancelled my appointment without letting me know. Plus they wouldn’t rebook me and said I should call (even though I was physically there!) to rebook. Very unhelpful - both members of staff looked like they couldn’t care less tbh. Very disappointed.
GP surgery review: barlby-surgery
Title: Very Bad Admin - GPS are Very Good
Rating: 2 out of 5
Visited: May 2023
The reception and admin is extremley poor. I just got an text saying my appointment has been moved. It did not give me an option to see if it was suitable and did not tell me the time. Then i got another one saying my appointment with the physio has changed. None of this makes sense as i have 2 appointments ! Very poor. The app is a one way dicatatory messaging system that does not give you any way to contact them. When you call them it takes for ever.

I had a call from a pharmacist giving me advice about my foot ! The person had access to my medical records and i questioned if they are appropriate person to give me advice and they just completely ignored me ! It was obvious they did not read my complaint or records when they spoke to me and expected me to repeat everything on my record. I said if they are not a physio how are you able to make a diagnosis ? They just ignored me. For all i know could have just been a cleaner passing with nothing better to do and answer the phone !!!
GP surgery review: barlby-surgery
Title: receptionist is not helpful
Rating: 1 out of 5
Visited: May 2023
Helped my father to book appointment, and requested the GP to contact my father's number. GP called the wrong number, I tried to contact the receptionist, staff will ask the GP to contact my father in the afternoon. My father has not received any calls, I tried to contact the surgery again. I was told the GP will not contact the patient more than twice and I need to call them for the appointment next day. 1. Why they do not tell me on last phone conversation. Receptionist is unprofessional and not helpful. 2. It is not our fault of not answering the calls. The GP made mistake, why they cannot have special appointment to allow us to see the GP. Service from the surgery become worse and worse. 3. Even I contacted the GP at 8 o'clock, I will be late for my work. so hard to book an appointment. Not friendly for older patient, hard to book appointment for them, not accommend.
GP surgery review: barlby-surgery
Title: Good reception staff but GP's poor on patient care
Rating: 3 out of 5
Visited: April 2023
Attended this surgery due to blood test results coming back normal and no follow up was given even through I had experienced certain symptoms? Shocking behavior. I had mild obstructive sleep apnea untreated by GP's for 14 years because of this laziness to follow up with patients. How is this being allowed to happen? Even when in an appointment for a different reason, still no follow up. I now have moderate obstructive sleep apnea.  Two specific reception staff were very courteous and patient. Very well done to them.
GP surgery review: barlby-surgery
Title: Awful practice no care or support
Rating: 1 out of 5
Visited: April 2023
Lack of support, issued with a warning because I ended the call with them as I feel they don’t help me with mental health issues or back problems. I was told not to contact so often . Also I was never referred to a specialist to get proper treatment for my back and now they are refusing to give me medication and issued me a warning I wasn’t rude I didn’t swear I was not aggressive this is disappointing
GP surgery review: barlby-surgery
Title: staff disconnected call- 29/03/2023 1.48pm
Rating: 2 out of 5
Visited: March 2023
contacted surgery and was 1st in the queue. after waiting for more than 15 mins, someone picked up then disconnected the call immediately. contacted again and another 20 mins gone before it was picked up and disconnected again. A waste of time. Used work phone on all calls- now trying again for 3rd time and will now stop after 5 mins.
GP surgery review: barlby-surgery
Title: no continuity, wait up to 1hr to speak
Rating: 1 out of 5
Visited: March 2023
I was expecting to receive a call this morning from a social prescriber to give me support, but she hasn't called. I phoned the surgery, but as usual, had to wait 30 mins to get through - up to one hour is not uncommon. Then they asked my date of birth and put me on hold, but never returned to the call. The service is a nightmare.
GP surgery review: barlby-surgery
Title: Fantastic Doctors
Rating: 2 out of 5
Visited: March 2023
The doctors are fantastic if you can ever get through to them, they never seem to pick up the phones and response via email is spotty. The Dr Iq app seems to work when it wants to, but in general it's almost impossible to book an appointment. They need to integrate a simple appt booking system into the dr iq app if they are going to push you to use it the whole time.
GP surgery review: barlby-surgery
Title: No answer!
Rating: 1 out of 5
Visited: February 2023
This surgery does not answer its phone. I called in one morning last week at 10am when the phone lines open and was first in the queue. I was still first in the queue an hour later. Whilst in the queue there is a voice repeating you can book an appointment using dr iq. The problem is you can’t book a face to face appointment using the app and when you book an online appointment they ask you to call the surgery. Appalling disrespect of the ill’s time.
GP surgery review: barlby-surgery
Title: Who's responsible??
Rating: 1 out of 5
Visited: November 2022
On the 11th Nov GP requested BP monitor to be fitted during my working days which start on 23rd Nov. I went to reception 2 days ago and were told it will be ready on 22nd Nov.
I went to reception yesterday to collect and were told the clinician who will setup the monitor on annual leave for 2 weeks. Later yesterday i got a call to come & pick the monitor today at 15:10.
unfortunately i got another call this morning to say "surgery unable to provide me today" . After back&forth through i got next Tue at 1730 to pick up which will be near to my rest/relaxing week... ie no point for monitoring !!!
My job role are "safety critical" and was advised by company doctor to monitor BP during shift time..... Now i will have to write to my company doctor saying "Barby surgery couldn't provide BP monitor due to clinician on leave".
GP surgery review: elgin-clinic
Title: Rude receptionist
Rating: 3 out of 5
Visited: March 2023
Spoke to one of the receptionist this morning made me feel uncomfortable, felt like I was bothering her that I rang to speak to a doctor and was speaking to me in a rude manner. Being front line worker myself I do not speak to NHS patients like that. I have never had an issue with the GP surgery staff but this time was not acceptable.
GP surgery review: elgin-clinic
Title: Best practice yet
Rating: 5 out of 5
Visited: February 2023
Recently moved away from their catchment area, and am seriously sad about it. It's not perfect, but it's the best practice I've been at so far. You can actually reach them, book appointments within 2 weeks, get proper referrals and good use of the online system for prescription requests (which are done quickly). It's a real shame they only allow catchment patients, as everything nearby is horrid. Thank you
GP surgery review: half-penny-steps-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
What a practice. Great doctors and great admin. I am extremely satisfied with all of my care here. Appointments availability is excellent. Answering calls so promptly
GP surgery review: half-penny-steps-health-centre
Title: Great Practtice, Great Doctors
Rating: 5 out of 5
Visited: November 2023
The doctor was extremely clear and understanding of my problems. He had a lot of knowledge which he communicated to me patiently to make sure I understood everything.
GP surgery review: half-penny-steps-health-centre
Title: Impressive
Rating: 5 out of 5
Visited: November 2023
Not used to this type of experience on the NHS. Seen very fast, problem identified straight away, staff friendly.
GP surgery review: half-penny-steps-health-centre
Title: Great treatment and great staff
Rating: 5 out of 5
Visited: November 2023
My experience is Great when I come to the practice because I’ve dealt with very quickly and looked after Well
GP surgery review: half-penny-steps-health-centre
Title: Blood work
Rating: 5 out of 5
Visited: May 2023
Blood work was completed on time and professional advice afterwards. No issues. Super fast and easy to access.5/5
GP surgery review: half-penny-steps-health-centre
Title: Blood Tests
Rating: 4 out of 5
Visited: October 2022
On October 24th I had a blood test with the nurse, I saw her exactly on time.  I have had many blood tests and they are always slightly painful, but on this occasion, I didn't even feel the needle going into my vein.  I received the results of the blood test the following day, and this was followed by a useful consultation with one of the surgery's doctors a few days later.  I was very impressed with the treatment I received from the HalfPenny Steps surgery.
GP surgery review: half-penny-steps-health-centre
Title: Unable to access online services
Rating: 1 out of 5
Visited: July 2022
I have never been able to access Patchs system to take advantage of advertised benefits. Iit will not accept my email address.  There is no email contact for Halfpenny steps Health Centre.  Computer knowledge is required that I do not have. Tests and blood tests results are not followed up.
GP surgery review: shirland-medical
Title: Fantastic Drs Practice
Rating: 5 out of 5
Visited: September 2023
Lovely Doctors surgery with fantastic doctors and nurses. Never a long wait for appointments and always helpful when you call. Highly recommended!
GP surgery review: shirland-medical
Title: Very good practice
Rating: 5 out of 5
Visited: April 2023
I was impressed with how the doctor went into detail, doublechecked what medicine I was taking didn’t feel like I was being rushed only actually sounded like he genuinely invested in my health
GP surgery review: shirland-medical
Title: Great service/practice
Rating: 5 out of 5
Visited: March 2023
My doctor is 100% professional, caring and understanding, takes time to listen and advise on any problem, the  reception team at the  health centre are also great.
GP surgery review: shirland-medical
Title: Speedy action
Rating: 5 out of 5
Visited: February 2023
The practice has been monitoring my husband for a potential condition given family history. Changes were picked up quickly and the team leapt into action. My husband had a succession of examinations, scans and appointments over the busy Christmas period and was given a date for an operation soon after that. He has since had the op and the co-ordinated follow up is continuing in the same efficient manner. We are so grateful for the care and prompt attention shown to us throughout this experience so far. Thank you!
GP surgery review: shirland-medical
Title: Excellent appointment
Rating: 5 out of 5
Visited: February 2023
I had a fantastic and productive appointment this morning. The practitioner was very friendly and had reassuring answers to all of my questions. I have been coming to this practice for over 50 years and I am continually impressed. Thank you!
GP surgery review: shirland-medical
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I am a new patient and so far the experience with the practice has been great.  Very clean premises, the staff is respectful and nice and doctors listen to you carefully and take their time to visit you. I would highly recommend this practice
GP surgery review: shirland-medical
Title: The best practice!!!!
Rating: 5 out of 5
Visited: January 2023
I’ve been going to this practice since I was child and the staff and service are nothing short of amazing and professional. Even with restructures to the organisation, and the epidemic, the new doctors and nurses are a credit and shown great resilience. Thank you all for your continued service, patience and overall kind nature.
GP surgery review: shirland-medical
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I’ve been going to this practice for 15 years and my experience is very positive. All staff and doctors provide excellent service, receptionist are very pleasant, helpful, and the doctors are efficient, they take time to assess properly and listen to you. And I like the functionality of the new premises, very clean and spacious. Although there is a bit of waiting time before you can see a doctor. But it’s worth the wait and I think it’s pretty normal.
“It’s a friendly and well organised practice”
GP surgery review: shirland-medical
Title: Excellent and friendly practice
Rating: 5 out of 5
Visited: December 2022
A very friendly and excellently run practice. Receptionists and all staff very helpful and know me personally.  Most consultations by phone with a wait for the call, but anything at all urgent gets dealt with immediately.  The doctor I see knows me well, and when something potentially worrying happened he saw me the next morning and got me in for a hospital checkup the next working day. I feel very lucky to be with this practice.
GP surgery review: shirland-medical
Title: A good practice.
Rating: 5 out of 5
Visited: December 2022
My GP Practice at Shirland Medical is excellent. They are very kind and helpful. They listen to you as well, and are very good with emergency and same day appointments. I am very happy to be with Shirland Medical. Thank you.
GP surgery review: brompton-medical-centre
Title: Great phone support
Rating: 5 out of 5
Visited: May 2022
The doctor was truly listening and giving guidance on different issues.  Very sound advice overall.
GP surgery review: brompton-medical-centre
Title: Absolute Rubbish
Rating: 1 out of 5
Visited: April 2022
Terrible practice. The most incompetent staff and service provided. I’ve never had an appointment or prescription booked or filled in a timely manor and it has costed me countless hours chasing them for any needs.
GP surgery review: earls-court-medical-centre
Title: Worst practice - No answer
Rating: 1 out of 5
Visited: August 2023
I have tried to contact the surgery many times without success. The last one was today at 9:10 Am. I have no Gp assigned to my name and the policy about having same-day appointments is very annoying. Well I called and you didn't answer. I have also tried to get an online consultation and they close the case if they reached capacity and you have to do it all over again. Such a poor and bad practice. You must show respect to people.
GP surgery review: earls-court-medical-centre
Title: Gone down hill rapidly
Rating: 1 out of 5
Visited: March 2023
Staff are rude no one has any patient including the doctors ! Can't talk to anyone without waiting days for an appointment. Wanna change my surgery even after being here for over 30 years.
GP surgery review: earls-court-medical-centre
Title: Extremely bad
Rating: 1 out of 5
Visited: November 2022
I was wanting one hour on the phone .then decided to go at the gp center once there while still on the phone I asked the lady in the desk about an appointment she said they can't give me an appointment and I don't understand why I can't get my own results which I consider it personal why the doctor doesn't share the result with me as far as concern that mynbody my blood my results
GP surgery review: earls-court-medical-centre
Title: Bizzare behaviour - Fake appointment
Rating: 1 out of 5
Visited: October 2022
I recently registered with this surgery having read all the good reviews. However, I have been faced with totally bizarre behaviour by people at the reception when I have called them or approached them in person.
Today I went there in response to a text I received for an appointment and when I got there I was told the appointment was cancelled. Since I had not booked the appointment in the first place I enquired what it was for and was told it was my leg problems which I don't have! So asked how this is possible but the person at the desk had no answer. I asked to speak to the person who the appointment was with but was told they are too busy, i asked to speak to a doctor but told they are too busy, I asked for the practice manager but told this person works only one day a week and was not there...in the end I just gave up and returned......
GP surgery review: earls-court-medical-centre
Title: Terrible Practice
Rating: 1 out of 5
Visited: May 2022
This Practice is so terribly managed! Calls are not picked up, if they do a wait of 30 minutes is normal, emails are never replied to. Unprofessional, unhelpful and unfriendly reception staff and the nurse and nursing assistant very unhelpful. Very very difficult to get an appointment with Doctors and Nurses.
GP surgery review: earls-court-medical-centre
Title: terrible service
Rating: 1 out of 5
Visited: April 2022
I am housebound and my meds have been stopped by the local pharmacy as the practice has stopped sending community nurses to do blood tests. I've tried to get a telephone consult for weeks and am told I may have to wait weeks for an emergency phone consult. Tried emailing but the email bounced. I will have to go without meds and that is not acceptable. The staff are mostly dismissive and the females are rude, the male is well mannered though.. Most unhappy.
GP surgery review: earls-court-medical-centre
Title: very unpolite and rude receptionist !!!
Rating: 1 out of 5
Visited: April 2022
Unfortunately they have a very unpolite, unfriendly and unprofessional receptionist.
The little experience I had with doctors and nurses at the practise is not bad but dealing with the administration is useless and time consuming!
I tried to get a doctor to see my son same day but apparently no appointment available and I should call tomorrow to check if possible!!! Is this a service from a GP???
Considering changing GP practice
GP surgery review: earls-court-medical-centre
Title: Absent doctors
Rating: 1 out of 5
Visited: March 2022
Hi there,
I am really sorry but this centre must be closed as the service they offered are awful.
When the doctor is present it doesn’t helps at all.
I am waiting for a consultation since March 2021 is a year now that they keep playing with my injury, without telling me what happening or a physio to follow.
Incompetent doctors is the most appropriate word to define Earl’s Court Medical centre.
GP surgery review: health-and-wellbeing-centre,-earls-court
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
I’ve been using this practice for the last year and unusually for me I’ve had a to visit several times during that time. The process for getting an appointment is very easy and it’s almost always possible to get one on the same day. The reception and clinical staff are incredibly professional and very friendly and the appointments always run time.  I’d recommend using this practice without reservation.
GP surgery review: health-and-wellbeing-centre,-earls-court
Title: Always delayed
Rating: 2 out of 5
Visited: November 2023
Constantly my Appointments at this practice are delayed, 20min to more, today one hour waiting because the Dr (or pharmacist) wasn’t there for my appoint 10am, I asked for help with the receptionist, apparently they missed my file information I had a conversation with the Manager and also I’m not feeling well for 3 weeks and they gave me Amoxicillin to try. 11:30am the advise to arrange another call appointment to check my request for health check. Not a good solution at all, I don’t change my GP because apparently this one is not that busy comparing with the another ones in the area. I’ll go directly to the hospital to check if I don’t get better.
GP surgery review: health-and-wellbeing-centre,-earls-court
Title: Kind & Professional
Rating: 5 out of 5
Visited: September 2023
Today I had an ECG scheduled. The nurse welcomed me warmly and made me comfortable with friendly conversation while preparing for and running the test.
GP surgery review: health-and-wellbeing-centre,-earls-court
Title: I have been ignored
Rating: 1 out of 5
Visited: September 2023
Luckily, I don't usually get sick, but for once I have a problem, I have been completely ignored. I went to make an appointment and they said they would call me back in half an hour to give me an appointment time. After two hours, as they didn't call me, I called and they said they would call me back within the next hour. But they didn't do that either. It is impossible to get an appointment there.
GP surgery review: health-and-wellbeing-centre,-earls-court
Title: Appaling customer service
Rating: 1 out of 5
Visited: May 2023
Every time I need to get in touch with the surgery I need to wait for 30-45 min for someone to pick up the phone even if I'm allegedly the first in the queue. The receptionist has just put the phone down on me today without wanting to hear what I'm calling about. It's a disgrace. I'm calling regarding an elderly lady with Alzheimer’s and nobody can even be bothered to answer the phone.
GP surgery review: health-and-wellbeing-centre,-earls-court
Title: Poor show from a receptionist
Rating: 2 out of 5
Visited: March 2023
I tried to change a simple appointment but it was impossible. I had to explain myself over and over and ended up having to email the position. Some of the staff are great and helpful while others are completely hopeless. Left me feeling stressed and I am unwell as it is.
GP surgery review: health-and-wellbeing-centre,-earls-court
Title: Lack of competence
Rating: 1 out of 5
Visited: February 2023
I just left gp with tears!!!My blood pressure was 150/102. 
The dr who saw me from beginning was very sharp,,did not show the slightest willingness to help,.At first said<<sorry I can't help, this is NHS<<It just so happens that I  have been working for  the  NHS for 20 years!!Very unhelpful,unpleasant and incompetent , with little commitment to work an individual approach to the needs of a sick ,suffering patient.
GP surgery review: health-and-wellbeing-centre,-earls-court
Title: Excellent practice and lovely staff
Rating: 5 out of 5
Visited: November 2022
Every time I’ve visited the all the staff and have been fantastic and gone out of there way to help and be caring.
GP surgery review: health-and-wellbeing-centre,-earls-court
Title: Over and above
Rating: 5 out of 5
Visited: August 2022
Staff members went out of their way to both accommodate me and provide detailed care specific to my issues
GP surgery review: health-and-wellbeing-centre,-earls-court
Title: Excellent service!!
Rating: 5 out of 5
Visited: July 2022
I had a pleasant conversation over the phone with Earls Court Health and Wellbeing Centre’s Administrator. She was very helpful and very pleasant on the phone. She was very knowledgeable about referrals. She explained everything I need to know about my referrals. Kudos to her! Thank you very much!