janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hampton-hill-medical-centre
Title: It’s just so good
Rating: 5 out of 5
Visited: October 2023
Convenient, friendly, I always feel assured and listened to. Every doctor, nurse and administrator cares about me and nags me about my health in the best possible way.
GP surgery review: hampton-hill-medical-centre
Title: Great
Rating: 5 out of 5
Visited: October 2023
I have had helpful and timely responses when submitted a query online. 
Efficient and friendly service getting my flu vaccine today.
GP surgery review: hampton-hill-medical-centre
Title: Efficient place
Rating: 4 out of 5
Visited: October 2023
Overall great experience with the Hampton Hill Medical Centre. Efficient service. Clean and friendly doctors and nurses. Thanks
GP surgery review: hampton-hill-medical-centre
Title: Friendly bloodtaking!
Rating: 5 out of 5
Visited: October 2023
A scheduled blood test, with a great deal of patience from the practice member who had to search hard for my veins!
GP surgery review: hampton-hill-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Appointment was right on time, treatment clearly explained, and whole visit complete in under 10 minutes. Perfect.
GP surgery review: carshalton-fields-surgery
Title: Appointments
Rating: 3 out of 5
Visited: May 2023
I requested an appointment over their website. Quickly confirmed it will be an online consultation, someone will call me between 8:30am - 1pm likely from an anonymous number. Gone are the days when you could see a GP at an agreed time, now it is like waiting for my delivery to turn up. If I miss the call from the anonymous number likely will be told off for wasting ‘valuable’ NHS time as well. 

What shambles!
GP surgery review: carshalton-fields-surgery
Title: Lovely locum Doctor
Rating: 5 out of 5
Visited: April 2023
Surprised at ease of getting an appointment.
Grateful for the time and care taken by Doctor.
Friendly receptionist
GP surgery review: carshalton-fields-surgery
Title: Fantastic Service!!!
Rating: 5 out of 5
Visited: January 2023
The phones are answered really quickly, and the customer service and all-around kindness from the receptionists is very high!

The service from the nurses, pharmacists and doctors is absolutely fantastic, I always feel very safe and "heard." Because I ask so many questions, my sessions generally run over, and everyone that I see is always so understanding.

I was lucky enough to see one of the Doctors on Thursday 19th January 2023 and they were brilliant during my session and incredibly knowledgeable!

Thank you, Carshalton Fields Surgery!
GP surgery review: carshalton-fields-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: July 2022
The receptionists are amazing and always go the extra mile,really friendly and welcoming. I have never had a problem getting a call back or appointment. Thank you
GP surgery review: carshalton-fields-surgery
Title: No Response
Rating: 1 out of 5
Visited: April 2022
I emailed the surgery, as recommended in their telephone message for non-urgent cases, I got an automated response saying I would get a reply within 2 working days.

Nearly two weeks later, I had not had a reply so I phoned, it took over half-an-hour to get answered. I explained that I had emailed but there was no apology, they took the details and said it would be added to their triage system and someone would get in touch once a doctor had reviewed the request.
GP surgery review: park-road-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: April 2023
It’s great to have email contact with my Doctor, who listens and organises appointments , normally for the same week. All the staff are very helpful, efficient and friendly . I have friends at other local practices that have to wait for over a week for an appointment!
GP surgery review: park-road-medical-centre
Title: Exceptional practice
Rating: 5 out of 5
Visited: March 2023
I emailed my GP and received a reply and an appointment for the next morning almost immediately. Very efficient practice.
GP surgery review: park-road-medical-centre
Title: Exceptional patient care
Rating: 5 out of 5
Visited: March 2023
My GP practice is amazing.  Receptionists, nurses and doctors all deserve praise.  I love the way they have modernised the practice so you can communicate with the surgery via email, phone or face-to-face.  My recent communication was via email where I received a response within a short time and after a quick call to answer a few questions I was prescribed medication which was sent directly to the chemist.  Couldn’t have been better.
GP surgery review: park-road-medical-centre
Title: Excellent GP practice
Rating: 5 out of 5
Visited: February 2023
Very efficient service

Friendly helpful staff

Phones are always answered

A doctor always responds the same day, by phone, and, if necessary, an appointment is arranged.

In my experience appointments are available and the patient's needs taken into consideration.

Medical staff are helpful, efficient and reassuring.
GP surgery review: park-road-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: February 2023
Appointments available when needed. Kind, experienced and knowledgeable doctors always respond and resolve issues fully with urgency. Fantastic patient care and service.
GP surgery review: park-road-medical-centre
Title: Great care
Rating: 5 out of 5
Visited: February 2023
Recently I suffered very uncomfortable digestive problem. The practices doctor was fantastic, professional and very caring in assessing my condition and arranged appropriate tests and medication, which led to a prompt positive turnaround in my condition.
GP surgery review: park-road-medical-centre
Title: Really good GP practice
Rating: 5 out of 5
Visited: January 2023
Really good service from this GP practice. They are responsive, professional, caring and very effective. Can't recommend them highly enough.
GP surgery review: park-road-medical-centre
Title: Great Service
Rating: 5 out of 5
Visited: January 2023
Only a couple of emails back and forth to diagnose, the medication was delivered the day after and I didn’t have to leave my house.
Wonderful service and saved a lot of time and left space for other people to visit the surgery
GP surgery review: park-road-medical-centre
Title: Absolutely amazing care received
Rating: 5 out of 5
Visited: January 2023
I have been a patient for 4 years, and with no exception I always had the most amazing care regarding my health or any concerns. From the reception team to all the GPs and the practice manager, I couldn't be more grateful for all they've done for me. Thank you!
GP surgery review: wallington-family-practice
Title: Top class service
Rating: 5 out of 5
Visited: September 2022
Had a telephone appointment and everything required was put in place and executed in 2 days - first class service as always
GP surgery review: wallington-family-practice
Title: Great service
Rating: 5 out of 5
Visited: July 2022
Excellent service from the Pharmacist and the GP's. They took time to listen and hear what the patient had to say and did all they can to help provide medication and conducted a detailed review of medicines.
GP surgery review: wallington-family-practice
Title: Innovative, communicative practice
Rating: 5 out of 5
Visited: July 2022
Used the new on-line booking system for face to face appointment. Had a good choice times and doctors.
GP surgery review: wallington-family-practice
Title: Lovely Surgery
Rating: 5 out of 5
Visited: July 2022
I used the new online service to book a face to face appointment on the day with my GP. Very easy I had a choice of appointments. Everyone at the surgery is helpful and friendly.
GP surgery review: wallington-family-practice
Title: Thank you to Wallington Family Practice
Rating: 5 out of 5
Visited: July 2022
I have been registered with this practice for many years and have always been so grateful for the kindness, efficiency and dedication of all of the staff, receptionists , nurses, physiotherapists and doctors all included. In particular I would like to thank all the staff for their continued hard work and dedication during the Covid pandemic which contradicts the recent negative reports in the press about GP surgeries. We understand that the National Health Service is under great strain but we have had no problems obtaining an appointment with the appropriate health professional when necessary. The professional approach of the reception should not go unnoticed. Many thanks to you all at Wallington Family Practice.
GP surgery review: wallington-family-practice
Title: Telephone Consultation
Rating: 5 out of 5
Visited: June 2022
I rang for my father (89 years old) and was offered a telephone conversation with a GP. I was anxious as wanted a face-face. The GP rang at the time arranged. She was polite, listened for my father’s issues without time constraints. She immediately arranged for blood tests and sent me text with day care centres in Wallington as per our discussion. Our family has been with the practice for over 30 years and impressed with the care provided to us.
GP surgery review: wallington-family-practice
Title: Caring Practice
Rating: 5 out of 5
Visited: June 2022
I came away from my appointment at the COPD clinic greatly reassured. I was listened to carefully and with great empathy to all my anxieties and concerns about my symptoms. They were very professional in carrying out all the necessary checks,and, most importantly, from my point of view, they assured me that I would coontinue to be monitored. A follow up appointment was then arranged.
GP surgery review: wallington-family-practice
Title: Wonderful Care
Rating: 5 out of 5
Visited: May 2022
The asthma care I receive from this practice is great. The asthma nurse is friendly, caring and instantly puts me at ease with their warmth and care for the patients. Time is taken to listen to what I have to say and explain what is happening next, all while treating me respectfully. The communication with the GP is swift to make sure I receive the appropriate treatment as quickly as possible. This practice is all the better for having this nurse on their team.
GP surgery review: wallington-family-practice
Title: Good Gp surgery
Rating: 5 out of 5
Visited: January 2022
My Gp was so understanding during the time I was feeling depressed due to work related stress. He called  me to chat to me and asked how I was feeling and how I was handling the whole work related issues. Very grateful and thank you.
GP surgery review: chatfield-medical-centre
Title: Great practice and quick service
Rating: 5 out of 5
Visited: January 2024
They really care and do their best to help. They also follow up and make sure that I’m satisfied. 
The Doctors there make you feel good, comfortable and in good hands.
GP surgery review: francis-grove-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: September 2022
After 17 years, our family is moving out of the area and therefore, sadly, leaving the care of Francis Grove Surgery. Over that time, our family has received excellent care from the medical staff and have found the reception team knowledgeable and helpful. They have set the bar at a high level, which we hope our new practice will be able to match.
GP surgery review: francis-grove-surgery
Title: Poor administration and lack of empathy
Rating: 1 out of 5
Visited: June 2022
In recent months I have noted a sharp deterioration in the administration of the practice. One receptionist is arrogant, lacks empathy, doesn’t listen and is obstinate. I have had two very poor experiences in June 2022 including the receptionist misdiagnosing my condition on the telephone including timespan of a growing lump at the back of my neck. She didn’t think it was an emergency and previously no one bothered to contact me about a medication prescribed abroad for HRT and its non-availability in the U.K. communication is very poor.
GP surgery review: francis-grove-surgery
Title: Great nurses
Rating: 5 out of 5
Visited: March 2022
I want to say thank you to a nurse I had an appointment with for cervical screening. I had ignored all my letters because my previous experience (different GP practice) was awful and I was pretty stressed. I'd probably had never gone back if the GP office hadn't proactively called me and scheduled the appointment over the phone. So I also say thank you to the admin/reception staff for that as well. The nurse I saw was very nice, very professional and the whole procedure was more comfortable, sympathetic and less painful than at my previous GP (no pain afterwards). I know I probably still made way more fuss than it's worth but she didn't make me feel awkward or bad about being panicky. I won't be ignoring the letters again. So THANK YOU for turning that around for me!!
GP surgery review: putneymead-group-medical-practice
Title: Hit and miss
Rating: 2 out of 5
Visited: May 2022
The doctors and nurses here have always be great, its just getting to see them thats the problem. The reception here are so rude, I've rarely had a good experience with them in the 7 years I've been at this practice. Having mental health problems I have found myself avoiding making appointments because of how hard it is to speak to the reception staff here.
GP surgery review: putneymead-group-medical-practice
Title: Used to be great
Rating: 2 out of 5
Visited: March 2022
Ever since COVID, it has become the slowest, least responsive practice ever. takes days to get a response and even then there is no rush at all. The reception staff can be quite unfriendly at times making me not want to call up, particularly as the online system is extremely unhelpful.
GP surgery review: putneymead-group-medical-practice
Title: Great experience with Nurse Lucia
Rating: 5 out of 5
Visited: January 2022
In a world where complaining is the norm, I'd like to thank Putneymead, and it's doctors and nurses, for sympathetic, professional care. I have been seen now by many nurses (for a three monthly injection) and all have treated me with dignity and kindness. Thank you.
GP surgery review: ashfield-surgery
Title: This surgery has become a joke
Rating: 1 out of 5
Visited: August 2023
There is never the option to book appointments online. I phone at 8.31 today and got the automated message that they were experiencing a high volume of calls. I was placed in the queue and called back two hours later by which point there were obviously no appointments!! I was told I could try again tomorrow, this was despite my emergency having a significant impact on my mental health. To top it off they have no routine appointments until September. Something seriously needs to be done, patients concerns are not being heard.
GP surgery review: ashfield-surgery
Title: Distressing
Rating: 1 out of 5
Visited: August 2023
10 months ago I had two falls at home which resulted in my being bedridden. Since that time I have had little interaction with my GP,  as there are never any appointments to do so. As a result of this, I now have several health problems which are causing me concern. This came to a head when yesterday I needed antibiotics urgently but again there was no way to speak to my GP, (despite numerous phone calls, all replied to by a useless recorded message). It took me over four hours of web searches and phone calls to finally get a simple prescription sent to a local pharmacy, (something people don't need when lying flat in bed feeling ill). 
I am left feeling that nobody at the surgery ever follows up on cases like mine, even though it is obvious, from my personal experience, that this is urgently needed.  I do appreciate that doctors only have so much time but unfortunately I cannot schedule my health problems for a more convenient time to fit into their timetable!
GP surgery review: ashfield-surgery
Title: Don’t bother.
Rating: 1 out of 5
Visited: July 2023
Called the surgery. Was on hold for 55 minutes. Got cut off. Called again. Took 36 minutes for the call to be answered. Explained that I was in the car, driving home from the south east of England after working a series of 12 hour night shifts. Explained my symptoms, and was told a doctor would call back “today or tomorrow“. Was called an hour & a half later to be told that the only appointment available was at 11:45. I wouldn’t be back in time for that, so was offered an appointment the following day at 11am. Went to the appointment. No doctor, was a nurse. Couldn’t see an ear infection so was told it was vertigo type symptoms (yes, I know that!), was told I’d be prescribed stronger doseage travel sickness tablets than the ones I’d bought over the counter, was then prescribed the same dosage, was told I’d be given some exercises to help, then wasn’t given any. Don’t bother phoning the surgery, as you’ll struggle to get through. Don’t bother trying to see a doctor, as you’ll get to see one of “the team”. Don’t bother complaining, as you’ll be told that doctors time is limited, and other member of the team are qualified to help.
GP surgery review: ashfield-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: July 2023
I saw a doctor to discuss something I was extremely concerned and worried about. Although the outcome of my concern wasn't what I expected or wanted to hear, I cannot thank the doctor enough for her support as well as being non judgemental in her understanding. She was genuinely sensitive in her delivery around the questions I asked and was incredibly caring. This immediately put me at ease and allowed me to ask any questions I needed too as well as leaving the appointment with confidence in the information provided. Unfortunately I'm unable to put the Dr's name in this review as when I do, I keep being informed it won't be submitted!
GP surgery review: ashfield-surgery
Title: Poor practice
Rating: 1 out of 5
Visited: June 2023
While trying to get an appointment for just over 3 months i finally get one, then when i go to the appointment, i dont get to see an actual doctor, i am seen by the registra, having explained my symptoms the registra then tells me she will give me a prescription for said symptoms but she cant write the prescription because she is not a doctor and only doctors can sign them and ill have to come back later on to collect my prescription, is this some kind of joke, this practice is becoming an absolute joke, they are taking more patients on yet they cant help the ones that are already registered with the practrice, absolutely disgusting, the receptionists think that they are qualified doctors and ask you what your symptoms are, so where is the patient confidentiallty, absolute nightmare trying to make an appointment, since it got bigger it has got considerably worse and i feel for the older generations having to deal with this practice and the way they treat their patients.
GP surgery review: ashfield-surgery
Title: No appointments booked online
Rating: 2 out of 5
Visited: April 2023
Your GP Practice has no appointments that can be booked online. Not sure how many more times I can be bothered to try when this is the message I get on patient access every time. Tried mornings lunchtimes afternoons evenings - even in the middle of the night. Weekdays and weekends - its always the same. No way am I just happening to miss all the appointments coming for online booking - they just don't exist. In this day and age you'd think there'd be a better alternative than having to call up all the time. Very frustrated and disappointed.
GP surgery review: ashfield-surgery
Title: Terrible service
Rating: 1 out of 5
Visited: April 2023
Spent an  hour and a half waiting for my call to be answered surprise surprise no appointments. Phoned 111 who took all my details and passed them to the surgery with the message I should be contacted within 2 hours no call so phoned the surgery another hour and half only to be told phone back after 2 which I did only to be told no appointments and to phone 111 I told the receptionist that I'd already done that she repeatedly talked over me saying there are no appointments so you just go round in circles. I wouldn't have bothered phoning at all but I was in extreme pain. So now I have to spend the whole weekend in pain with no hope of getting an appointment anytime soon. Why is this surgery still not seeing patients they can't blame covid forever
GP surgery review: ashfield-surgery
Title: Superb communication and care
Rating: 5 out of 5
Visited: March 2023
My family and I have used Ashfield Surgery for many, many years now. They have always been fantastic but last week they went above and beyond. My daughter who has an autoimmune disease was very poorly last week which resulted in numerous phone calls and appointments.
All staff were absolutely fantastic! So kind and genuinely caring. Nothing was too much trouble.
Thanks so much to a fabulous team.
GP surgery review: ashfield-surgery
Title: Great team, terrible appointment system
Rating: 2 out of 5
Visited: March 2023
I've been with this surgery since its inception and the team have always been great. The introduction of online appointment booking was fantastic for people like me who, with a full-time job and anxiety, really need to be able to plan in advance for routine review appointments. Cut to covid-19 in March 2020 and this service was completely suspended. Understandable at the time, but I have rarely been able to book an appointment online since. This is incredibly stressful, as I'm often working or travelling when the appointment lines open and appointments are all taken by 10am. More than once, I've run out of antidepressants and contraceptives because I just haven't been able to secure an appointment in time. The Practice Manager assured me 2 years ago that they would be making more appointments available online, but these haven't materialised. All in all, very disappointed that the administration is letting down a really brilliant team of reception, secretarial, and medical staff.
GP surgery review: ashfield-surgery
Title: Need a bigger surgery
Rating: 3 out of 5
Visited: March 2023
Find it extremely hard to book an appointment with the surgery no complaints about staff there just doing there job the present surgery isn't large enough to cope with appointments and yhere building new houses around here its going to get worse
GP surgery review: the-hawthorns-surgery
Title: Difficult to get GP appointment
Rating: 2 out of 5
Visited: February 2022
Getting GP appointment is very difficult, Appointments are not released by GP, telephone calls to reception takes about half an hr to get through. Very poor service.
GP surgery review: the-hawthorns-surgery
Title: Impossible to get an appointment.
Rating: 1 out of 5
Visited: February 2022
I have found it impossible to get a GP appointment. No appointments available to book on line. You have to call at 8am. You then wait up to a hour. When the receptionist finally answers, says all appointments have gone, call again tomorrow at 8am. 
For working people calling repeatedly at 8am and waiting up to a hour is just not an option. Therefore I am left with NO NHS GP service. I will have to get medical services via the ER or find a private doctor. 
I would like help addressing disease before its very severe.
GP surgery review: the-manor-practice
Title: Appalling Service
Rating: 1 out of 5
Visited: June 2023
I urgently needed an appointment for my daughter who has a foot infection and , as always, there are no appointment. Usual conversation, "sorry call back tomorrow". I explained that my daughters foot was very red but it made no difference at all!
GP surgery review: the-manor-practice
Title: Receptionists non existent
Rating: 1 out of 5
Visited: June 2023
Been on the phone all morning just trying to speak to somebody about booking my smear test and as usual simply can’t get through. Absolute waste of time, doctors are amazing but since covid the receptionists just do not care. Never have any appointments but when you go into the surgery it’s a ghost town with nobody there. At this point I wish the government would just scrap the NHS cause the service is appalling