janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-new-springwells-practice
Title: No appointments available until 7 days
Rating: 3 out of 5
Visited: February 2023
Early today, I rang reception to make an appointment at The New Springwells Surgery in Billingborough.
I am in pain and discomfort from my jaw.  It has been like this for a week and not getting better.
I had put off ringing as I hoped it would improve.
It is not a dental problem. 
My jaw will not close properly so difficult to eat as I cannot chew.
The pain has now spread to my ear.
I cannot have an appointment to see a doctor until 7 days.
I am in shock at how I was treated by the receptionist who was abrupt, unprofessional, uncaring and not qualified   She could offer no alternative. At various points of my call, she discussed my problem with another person. I am told to go to A&E, but this isn’t a emergency !
I am 77, how do I get to Grantham, Lincoln or Boston ?  At the moment my car is off the road.
A most unsatisfactory and very uncaring telephone conversation from the receptionist, who is making decisions that a doctor should be making.  
Pushing me into a hospital visit, is putting me in an already over crowded waiting room that is breaking at the seams and unable to cope.
Most unsatisfactory.
GP surgery review: the-new-springwells-practice
Title: Quick and efficient!
Rating: 5 out of 5
Visited: August 2022
I contacted my GP surgery as very unwell. I was reassured a nurse would call me back. An hour later a nurse practitioner called me back and discussed my situation. Her telephone assessment was thorough and she listened to me. She arranged appropriate treatment ready within the hour. 
I am so greatful for their timely service and highly recommend this practice to anyone in the area. Thank you springwells for being such a fantastic hardworking practice!
GP surgery review: the-new-springwells-practice
Title: Friendly, helpful staff
Rating: 5 out of 5
Visited: March 2022
Very helpful polite reception staff. Doctors and nursing staff professional, knowledgeable and friendly.
GP surgery review: brayford-medical-practice
Title: Pointless
Rating: 1 out of 5
Visited: December 2022
I ring doctors they tell me to go on econsult 
Go on econsult and it say you need to speak to a doctor right away as your issue is to severe for econsult,
Ring doctors they say ring back at 8 am 
Gey on phone for 8 am keep getting hung up on till 9-9.30 then get told I need to ring back tomorrow, absolutely  pointless them even being there,
GP surgery review: brayford-medical-practice
Title: Still waiting for test results
Rating: 0 out of 5
Visited: January 2022
Told by hospital to allow 'about a week' to receive results.  I personally left it for 2 weeks before contacting the surgery.  I know everyone is busy.  A month has now passed and I have still not been informed of any results.  You can never get an appointment anymore!  If I did have an appointment it would be, say 10 minutes.  Why can't that time be taken to look at my report?  Frustrating and worrying time for me.  I am being told nothing really. Still ongoing not hearing anything.  What is the problem?
GP surgery review: portland-medical-practice
Title: Great Medical Team, Appalling Receptionists
Rating: 3 out of 5
Visited: November 2023
Title is self explanatory, over the phone the receptionists are rude and condescending, amd in person I have heard them gossiping/giggling about patients conditions and appearance/clothing. Weird workplace culture. 

However, all of the medical staff have always been exemplary and warm.
GP surgery review: portland-medical-practice
Title: Incorrect Text Message
Rating: 0 out of 5
Visited: May 2023
Today I received a text from the Heart Of Lincoln medical group informing me there was a referral letter for me to read. When I opened it, it wasn’t for me at all, it was for another patient in the surgery group. I felt awful that I had just read someone else’s private information. I feel slightly annoyed that whomever sent this to me didn’t look to check it was the correct name and address attached to it, and I feel anxious my information could be sent to someone else now.
GP surgery review: portland-medical-practice
Title: Dying is less painful than using this surgery
Rating: 1 out of 5
Visited: November 2022
Missed test results, not sending complete records out, GPs forgetting to put vital medication on record, long queue times and inconsitent but generally veyr low quality of reception (booking appointments with people who can't cover the needed tasks such as certain injections or taking bloods).

Amazing Nurses I will say this for nurses alone 4-5 star but for everything else they are beyond appauling and I am currently looking at changing surgery because I am so concerned of how badly they have dealt with myself as a patient.
GP surgery review: dr-sinha-&-partners
Title: Bad practice
Rating: 1 out of 5
Visited: May 2023
GPs are not interested  in patients. They expect people to sort out their own problems. Phone apoitment was only 4 min and give no recomendation for your health.
GP surgery review: dr-sinha-&-partners
Title: Great pracitice
Rating: 5 out of 5
Visited: November 2022
Since joining the practice in March 2021 I have found that the receptionists are extremely helpful and polite. I also find that the
GP's are patient, thorough and don't  hesitate in referring where appropriate.
GP surgery review: dr-sinha-&-partners
Title: Poor response
Rating: 1 out of 5
Visited: March 2022
I have tried to get am appointment at this surgery a couple of times and the best they can do is phone you back and diagnose over the phone as they don't  seem to do face to face appointments. Last time I was told I would be referred but heard nothing I phoned a week later to be told my referral letter would take another few days. So waiting to weeks before they would even consider an appointment then told it would take a few weeks to get an appointment. Truly incompetent with no thought to the welfare of the patient. I'm sure the people who work there get seen but to them the rest of us can just wait till they decide we can be seen
GP surgery review: spilsby-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: September 2023
The team are caring and considerate to your needs and recently supported my partner once again who suffers with extreme anxiety. Arranging for the flu jab to be given at the surgery to avoid crowds at The Franklin Hall. 
So much negativity is being directed towards the NHS at the moment so it is reassuring that Spilsby Surgery is maintaining constant care, support and consideration.  Thank you.
GP surgery review: spilsby-surgery
Title: No issues, friendly and efficient
Rating: 5 out of 5
Visited: January 2023
I moved to this area over a year ago and registered with Spilsby, my nearest practice. I'm not a "regular" at the surgery but all interactions and visits here have been faultless.
Direct contact when needed either by phone or in person has been pleasant and efficient.
GP surgery review: spilsby-surgery
Title: Really poor and unacceptable level of care
Rating: 1 out of 5
Visited: January 2023
I was refused a doctor by the receptionist when I had a nasty chest infection and referred to the pharmacist. The referral wasn't made and so I had to call the pharmacist myself. She declared it wasn't a chest infection even though I had every symptom listed on the NHS website.
I insisted I was referred back for a call from the duty doctor and she agreed. However, the pharmacist failed to make the call and again I had to do their job and call the surgery myself. I did eventually get a call from the nurse who prescribed my antibiotics.
This whole process took me 5 hours when feeling extremely ill and struggling for breath. I've since transferred to another surgery as I just don't trust Spilsby to take care of my health.
GP surgery review: spilsby-surgery
Title: Good experience
Rating: 5 out of 5
Visited: October 2022
I contacted the surgery as I was having quite worrying symptoms but hadn't registered as we've just moved to the locality.  I was treated with care and courtesy by all the staff and saw a doctor the same day. I'd highly recommend Spilsby Syrgery.
GP surgery review: spilsby-surgery
Title: No help
Rating: 1 out of 5
Visited: June 2022
Dietitian referred me but still no prescription 1 month on really bad service rang several times told looking into it but still no prescription
GP surgery review: stickney-surgery
Title: Thankyou
Rating: 4 out of 5
Visited: November 2023
We would like to say a big Thankyou to receptionist , they are pleasant , helpful , friendly, very obliging , would like to say Thankyou to nurses who have supported me with inr and bloods and much more ,we just wish to show them our gratitude
GP surgery review: stickney-surgery
Title: Outstanding service
Rating: 5 out of 5
Visited: June 2023
I have just called to seek advice regardingmy aunty who had hurt herself falling.
One of the receptionist was so kind and helpful.
She shown me great kindness and warm and related to my needs.
What an outstanding service.
GP surgery review: stickney-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: March 2023
I just want to say a huge thank you for such wonderful, caring doctors and staff at this practice. We are so lucky to have such a wonderful surgery. In the past I have been with 3 different surgeries throughout my life and boy am I grateful to be with Stickney Surgery. I have always been dealt with care, understanding and professionalism. Well done to all.
GP surgery review: stickney-surgery
Title: excellent as always
Rating: 5 out of 5
Visited: February 2023
nurse syringed my husbands ears he has parkinsons and was feeling unwell she looked after him so well and was very kind,  excellent and no more shouting at each other. thank you
GP surgery review: stickney-surgery
Title: Very pleased with this practice
Rating: 5 out of 5
Visited: September 2022
I moved here in 2017 and my family has been well looked after. Doctors took the time and trouble to get a diagnosis of a rare but very painful condition.  They could have palmed me off with pain killers but they persevered and got me fixed.  My quality of life at home and at work, both physically and mentally is massively improved and for this I am eternally grateful.  I have found the Receptionists to be always friendly and helpful and great at reminders for reviews.
GP surgery review: stickney-surgery
Title: This is a very caring and kind practice.
Rating: 5 out of 5
Visited: September 2022
I have been to the practise only a few times since moving here in 2020. I find the staff and doctors very caring, understanding and really lovely people. It's a good feeling when being in there. I think it is the best surgery we have been to.
GP surgery review: stickney-surgery
Title: Excellent practice.
Rating: 5 out of 5
Visited: June 2022
Today I received a text message requesting me to complete a survey about the service I received from my recent visit to the Surgery.
I was unable to access the survey, so would like to comment here.  I visited the surgery for a routine blood test, as usual all was done in a most professional manner, the set up at the surgery is really good and I felt safe, the person that took my blood was kind, pleasant and most reassuring.  I feel that we in Sibsey and surrounding areas are lucky to have such an excellent practice.
GP surgery review: stickney-surgery
Title: Wonderful staff
Rating: 5 out of 5
Visited: April 2022
Whatever my reason for phoning or visiting this practice, I have been met with warm, friendly, supportive and kind staff, including the doctors, nurses and reception staff.
This is quite unlike my previous experience of a different local surgery.
Stickney has got it right; patients are made to feel valued and supported, services are speedy and efficient and nothing is too much trouble.
GP surgery review: stickney-surgery
Title: Dreadful service
Rating: 1 out of 5
Visited: February 2022
Do not offer appointments in a timely fashion.  Do not respond to e-consult.  Overall a dreadful service.
GP surgery review: branston-&-heighington-family-practice
Title: Can’t get an appointment
Rating: 1 out of 5
Visited: November 2023
My husband needed an urgent appointment following his operation being cancelled due to very high blood pressure. The hospital told him to make an urgent appointment with his gp. On the day of this- the 1st November he was told by the receptionist to ring the following day on the 2nd. He rang promptly at 8.00 am. However even though he was third in the calls, they would not offer him an appointment as they said they were fully booked. They told him to go to the urgent treatment centre. This is absolutely disgusting. I have already moved to a neighbouring GP at Washingborough and am urging my husband to do the same. Haven’t they heard of the locum service? When you can’t even get an on the day appointment with your gp when you’ve rung as instructed is appalling but unfortunately reflects this practice.
GP surgery review: branston-&-heighington-family-practice
Title: Poor service
Rating: 1 out of 5
Visited: October 2023
I tried to order my tablets on line but saw that two of them needed a review. I phoned and was given an appointment for a phone call two days later for a review. I was also told if I didn’t get the call to check later that day if my prescription’s had been updated. I checked at five and nothing had changed. I phoned the surgery and was told no appointment was showing but my medication had been sorted but not updated on the system and that a request for the medication I needed soon would be passed on to a Doctor. Three days and still not sorted and it’s Saturday tomorrow. I worry that the medication I should not miss will not be available then what will happen.
GP surgery review: branston-&-heighington-family-practice
Title: Absolutely Rubbish Care, either by phone or in person
Rating: 1 out of 5
Visited: March 2023
I had to go to the pharmacy today with a injury to my leg, im 85 years old, the pharmacist said I need antibiotics and to go to my gp to get the nurse or doctor to take a look or to get them to send him an email so he could organise the medication.
I drove to the Doctors, the surgery was completely empty and the receptionist told me they had no one in that could prescribe or authorise my antibiotics, this was mid morning.
They said I was to ring 111 or to take a trip up to A&E, my husband is very poorly and I'm not able to be away from home for any length of time, especially A&E because of catching a infection.
The doctor did ring back eventually and asked me which pharmacy I would like to pick it up from, I said the co op at Bracebridge Heath Lincoln, got there and they've sent them somewhere else.
They have no care of duty to elderly people, they never asked to see my leg, I feel really disappointed with this surgery and its not the first time either
GP surgery review: branston-&-heighington-family-practice
Title: Fantastic, caring and listening
Rating: 5 out of 5
Visited: March 2023
Hello

I wanted to email to say how fantastic our GP has been for me and my family. I have a terminal tumour and my daughter has cerebral palsy. The GP has been outstanding with giving us time and input to manage this really difficult illness. She has been fantastic at listening and being clear about difficult issues to consider.

I really believe she has been one of the most caring and supportive medical professional I have known.
GP surgery review: branston-&-heighington-family-practice
Title: Very poor practice
Rating: 1 out of 5
Visited: November 2022
I an long term medication of three different items. Which they keep cancelling  my Azithromycin or Erythromycin. one I take over the winter months. This due to me having a Bone Marrow Transplant. very annoying.Had to cancel my Flu jab due chest infection. Tired to rebook to be told we not doing them for under 62 year old .I am 62 years of age and classed as vulnerable. Have to not alot of care.Real problem getting this sorted out. Now thinking of changing Doctors surgery.
GP surgery review: branston-&-heighington-family-practice
Title: Great service
Rating: 5 out of 5
Visited: September 2022
Since moving to Branston 2 years ago I've not had to use the surgery until developing a heart condition in may 2022. Since then I've had to have frequent blood tests and medication reviews/adjustments. All of the staff have been pleasant and helpful. I can't fault the service I have received.
GP surgery review: branston-&-heighington-family-practice
Title: Great care and lovely people
Rating: 5 out of 5
Visited: March 2022
From regular care, to more serious issues, and making sure you get your Covid boosters - this practice will have your back throughout.  Lovely people on reception - and throughout.  The SPNs are terrific and we are so well looked after.  Strongly recommend.
GP surgery review: branston-&-heighington-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
I would highly recommend this practice, the staff are efficient, caring and so helpful.  They are always friendly and helpful.  I work in the NHS and know how hard it is for General Practice and please can I request you are kind to us all especially General Practice and the amazing support staff who only follow what they have been asked to do.  Again please be kind they are only human after all.  Keep up the good work everyone at Branston & Heighington Family Practice.  You are all our NHS stars and from one NHS member of staff to another thank you for hard work.
GP surgery review: brant-road-&-springcliffe-surgery
Title: Bad Practice
Rating: 1 out of 5
Visited: March 2023
Unable to get an appointment, app switched off at 9 am everyday. Unable to call , they never pick up phone. 
I am a shiftworker we are not catered for. 
Receptionist are short tempered and very abrasive  and unhelpfull.

Reception is cordoned off like a building site, they often keep you waiting at the window as they chat and ignore the ringing phone.

Truly unprofessional.
GP surgery review: brant-road-&-springcliffe-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: November 2022
I have always received professional and excellent service - get response from ask my gp couple hours tops - I love this service as stress free and you have time to detail what's wrong and time to think - the staff and doctors are always really pleasant and polite and listen to you and your concerns and i feel so happy that I am with this practice which is so much better than my last one - cant imagine how anyone could have any complaints
GP surgery review: brant-road-&-springcliffe-surgery
Title: Excellent
Rating: 5 out of 5
Visited: November 2022
Myself and my support worker had a limited time to have an appointment, this surgery was able to fit me in straight away and sorted out my problem very quickly
GP surgery review: brant-road-&-springcliffe-surgery
Title: Mental Health and Chronic pain
Rating: 1 out of 5
Visited: October 2022
I recently contacted the practice as my mental health was really bad and I was felling suicidal.  I was also in extreme discomfort due to to pain.  I had to go through ask my gp and eventually a dr rang me and this wasn’t the dr who I asked for.  He had absolutely no understanding of my mental health issues.  All he wanted to do was prescribe medication which I am unable to take due to the side effects it causes.  I told him this but he was very patronising in his manner saying that that was the drug which was recommended for one of my conditions.  He didn’t seem to take onboard that I am unable to take this kind of medication due to the side effects they cause and my sensitivity to these drugs.
I asked to try cbd oil and acupuncture and he said he could do a prescription for cbd oil as they can’t prescribe it and said acupuncture wasn’t available on the nhs in this area.  I further asked for a full mental assessment again this was refused.

I asked him to increase the strength of my pain patches or prescribe something else to help the extreme pain I was in and again he point blank refused to up my pain killing medication or prescribe anything else.

I then asked for a referral to a rheumatologist to have one of my medical conditions reviewed and again this was point blank refused.  He said that rheumatologist’s didn’t deal with this condition.  I challenged him over this as I know the condition is dealt with by rheumatologist’s and he said only initially and then they have nothing further to do with it as it’s not curable and you just have to live with it.  

Also I’m supposed to have routine blood tests done every six months.  It’s over a year since these were done and again they are refusing to do them as they say the hospital can do them.

This practice is absolutely useless.  You can’t get appointments to see the drs and the dr which I had to deal with spoke to me very patronisingly and had no comprehension of anything I was telling him.  The practice should be shut down.

I would not recommend anyone joining this practice.  Go somewhere else if at all possible
GP surgery review: brant-road-&-springcliffe-surgery
Title: Good practice for area
Rating: 4 out of 5
Visited: March 2022
Doctors & nursing staff seem ok, not amazing and certainly not as good as it used to be with the nurse practitioners. AskMyGP is a great service and ideal for those with busy lives & always at work, but you have to get in quick otherwise the shut the service when requests are full mid morning. Anyway not a bad practice, I think all surgeries are the same now.
GP surgery review: brant-road-&-springcliffe-surgery
Title: Going downhill
Rating: 2 out of 5
Visited: January 2022
Sadly this practice isn’t what it once was, I’ve been a registered patient for around 10 years and since covid especially I’ve seen it go downhill. The Askmygp tool is good, but it means now that they can diagnose you from a computer, rather than physically looking at you. The worst bit now is the online service is normally only available till around 11am if your lucky, which means if you suddenly become ill after this time you have to wait till the service reopens. Don’t bother calling up, they won’t help you. 20mins on hold the other day & finally got an answer to say sorry we don’t do phone calls anymore. It’s a diar service; I’m looking elsewhere!!