janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: leiston-surgery
Title: A brilliant practice!
Rating: 5 out of 5
Visited: October 2023
It’s difficult to put into words how lucky the people of Leiston are to have access to such a caring, efficient NHS service. All the staff, including the non-medical members, go to great lengths to help when needed. They all deserve huge thanks.
GP surgery review: leiston-surgery
Title: Covid immunisation
Rating: 5 out of 5
Visited: October 2023
Just wanted to give credit to all of those who made the Covid immunisation process so easy and methodical.  The volunteers were very helpful, the one way system in and out was streamlined and the whole system really made it so quick and efficient, thank you very much
GP surgery review: leiston-surgery
Title: Efficient and Friendly Practice
Rating: 5 out of 5
Visited: October 2023
I attended for Covid/Flu vaccinations and as usual the clinic was well organised and the practioners were efficient and friendly
GP surgery review: leiston-surgery
Title: Excellent service.
Rating: 5 out of 5
Visited: October 2023
Flu and Covid jabs, superbly organised and administered by a friendly and professional team, for whom nothing is too much trouble.
GP surgery review: leiston-surgery
Title: Wonderful service
Rating: 5 out of 5
Visited: October 2023
Efficient vaccination procedure, could not improve. Always kind, efficient, helpful. We are so lucky to be patients there.
GP surgery review: leiston-surgery
Title: Good practice.
Rating: 5 out of 5
Visited: October 2023
Flu / COVID vaccinations was a seamless process.
Able to get telephone appointment and follow up face to face in a reasonable timescale.
GP surgery review: leiston-surgery
Title: Wonderful & cheerful organisation of flu&covid vaccinations
Rating: 5 out of 5
Visited: October 2023
Lots of volunteers at today’s vaccinations programme. Cars in and parked using a one-way process, rapid sign-in, and amazingly quick vaccine injections. Top marks for all.
GP surgery review: leiston-surgery
Title: Thank you…
Rating: 5 out of 5
Visited: October 2023
To all the staff and volunteers who gave up their Saturdays to run the excellent and very efficient vaccination programme.
GP surgery review: leiston-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
The best doctors surgery l have had very caring and helpful, they go that extra mile and recently have looked after my husband excellently
GP surgery review: saxmundham-health-centre
Title: Extremely helpful
Rating: 5 out of 5
Visited: December 2022
I have had several dealings with my surgery and have ‘always’ felt that I am valued as a patient. They have been very keen to facilitate any request if possible. My experience has always been one of friendliness by the staff.
GP surgery review: two-rivers-medical-centre
Title: Dreadful service on a home visit
Rating: 1 out of 5
Visited: July 2023
First home visit for my 30 year partner and next of kin.  The second 17 July was less than satisfactory.  During Jon's cancer 'journey' I have been his sole carer, with support from family and friends and the brilliant treatment from paramedics, oncology, nursing staff the list is never ending.  I have showered him, fed him and helped him with medication.  Jon will answer questions giving you what he thinks you want to hear.  Never let the truth spoil a good story.  And all have understood, we all know someone like that.  Obviously this very inexperienced GP needs some retraining - yes I know who the individual is.
I have lived Jon's cancer from the  start.
I started in the lounge with doctor and Jon.  When he was asked about how much water he had drunk in the morning he gave an answer he thought she wanted.  My response was that wasn't true at which point she told me I could tell my story later and I duly dismissed myself.  
Possibly her training with geriatic cancer patients and their carers (especially who know the patient) needs revisiting.
GP surgery review: two-rivers-medical-centre
Title: No help whatsoever
Rating: 1 out of 5
Visited: July 2023
The surgery's standards have dropped drastically over the last few months. Called for an appointment,  got given an appointment for minor injuries clinic. Turned up, was seen late. No idea or clue, herbal remedy advice given. The person that saw me said that, he would need to liaise with the doctor and the doctor will be in touch that day as he was not qualified. It's 6 days later, still not heard a thing. Complete waste of time, took the day off work- I'm self employed,  turned up early for appointment, still waiting for a doctor to call me and tell me what is going on. 
Needless to say I've registered at another doctors. 
Sometimes I can't even get an appointment for myself or kids. They've also removed the number system when queueing on the phone, so now if they busy, the call is cut off. 
No help whatsoever.
GP surgery review: two-rivers-medical-centre
Title: Lovely receptionist
Rating: 4 out of 5
Visited: May 2023
I’ve just visited 2 Rivers medical practice at 18.20 on 31/5 to make an appointment & received really lovely & helpful service from the young lady on duty. I have to say that this has not always been my experience so wanted to feed this back as I was most appreciative of her calm, helpful & pleasant manner.
GP surgery review: two-rivers-medical-centre
Title: Fantastic person-centred service
Rating: 0 out of 5
Visited: March 2023
Really grateful for the support from the practice for my parents over the past few years, and specifically around my father's recent passing and care for my mother with her unstable heart condition. Given the current demands on Primary Care, Two Rivers have gone above and beyond to provide a supportive, patient-focused (and family-focused) service. Thank you.
GP surgery review: two-rivers-medical-centre
Title: Great Team Work Response
Rating: 5 out of 5
Visited: January 2023
Unexpectedly when out I Suddenly became giddy, anxious, unbalanced, and severely depressed and unable to cope I spoke to reception who organised a phone call within an hour, and on speaking to the nurse/doctor I was supported, calmed, reassured and diagnosed,  a prescription was organised for collection within  a couple of hours...just want to thank you all at 2 rivers, for your help and professional team work and empathy
GP surgery review: two-rivers-medical-centre
Title: Great doctor
Rating: 3 out of 5
Visited: November 2022
My visit with the doctor was very good the problem I have is that he said to make an appointment for a months time but when I tried to do this I was good by receptionist that they can't book in advance and I have to ring on the day to make the appointment. Hearing in mind that I had already rung the surgery and held on for almost an hour & half to make this appointment I think it's very bad that you can't then make an appointment as the doctor requested
GP surgery review: two-rivers-medical-centre
Title: Very helpful experience
Rating: 4 out of 5
Visited: September 2022
The first time I had seen a doctor for years, and I  was pleased to find was able to book an appointment by phone fairly easily and got one for the next day.
 I saw the GP at the arranged time and she was friendly, efficient and helpful. Very happy with the service.
GP surgery review: two-rivers-medical-centre
Title: Really poor service - passed around rather than helped
Rating: 1 out of 5
Visited: August 2022
I've been with this practice for 2 years now and have never seen or spoken to the same person more than once. It takes at least 30 mins to get through to reception (they have now removed the notification of what number you are in the queue whilst on hold as it is often more than 30 people). When you do get an appointment, you get referred to someone else, who then tells you they are unable to help and suggest that you call reception at 8am and start the process again. It's humiliating and embarrassing. I appreciate the NHS is under a lot of pressure at the moment, but the processes at this surgery are not working and it seems the only thing they are focused on is gatekeeping and restricting access to clinicians.
GP surgery review: two-rivers-medical-centre
Title: Great care given to my children
Rating: 5 out of 5
Visited: May 2022
I have recently needed to visit to surgery on two separate occasions for my 2 children. I have seen the same practitioner on both occasions who was very accommodating, helpful, calm and caring towards the children. I feel the care we received was outstanding from start to finish. Thank you
GP surgery review: two-rivers-medical-centre
Title: No review of medication change
Rating: 1 out of 5
Visited: March 2022
My husband had medication review over two weeks ago from a pharmacist – they reduced his medication and said they would check on him in two weeks – this hasn’t happened and when I called at the chemist today to collect his repeat prescription only one part was there as the reduced prescription hasn’t been added which means we now have nothing.
GP surgery review: burlington-road-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: January 2024
I’ve been seen by the nursing team for 18 months. They have done above and beyond to help with my issue. Trying every treatment on offer to them and getting advice from other specialists. They have supported me not only with my issue but also emotionally in what has been a relentless and painful time. Unfortunately I have to move on to another area of care now but am eternally grateful for everything the nursing team have done for me as well as the GP and reception staff who have assisted over the last 18 months.
GP surgery review: burlington-road-surgery
Title: Good interaction and answered wuestions
Rating: 5 out of 5
Visited: November 2023
Appointment for injection I was not expecting but offered due to reaching a certain age. Easy to make appointment and administer of injection spot on time, professional and talked with ease, friendly courteous and answered questions I asked. Thank you and great service
GP surgery review: burlington-road-surgery
Title: New Telephone System
Rating: 3 out of 5
Visited: October 2023
I just want to say how impressed I am with your new telephone system. The call back facility means that contact with you is considerably less stressful than previously. Now, there is no need to spend a lot of time re-dialling before getting a ringing tone and then even more time waiting to get to the top of the queue.
Your operatives are as helpful and considerate as ever.
This new system certainly gets a 10 out of 10 from me.
Thank you.
GP surgery review: burlington-road-surgery
Title: Covid / flue jab
Rating: 4 out of 5
Visited: October 2023
Very quick and pain free. Husband was reluctant to have his jabs, nurse kindly went into car park and talked him into having them. Great service in my opinion.
GP surgery review: burlington-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
After my call a doctor phoned me back after about an hour, discussed my problem with me then booked me in for a face to face 3 hours later, which is a great service
Thanks to all the Burlington team.
GP surgery review: burlington-road-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
My whole experience from start to finish was excellent. I didn’t have to wait at all and the staff were well organised and helpful
GP surgery review: burlington-road-surgery
Title: Covid and Flu Vaccinations
Rating: 3 out of 5
Visited: October 2023
Very smooth throughout. Booking was easy. On attending the clinic there was minimal delay and the clinician dealt with both my wife and myself at the same time. Neither of us had any after effects other than the usual soreness in the arms for a few days.
GP surgery review: burlington-road-surgery
Title: Good Practice
Rating: 5 out of 5
Visited: October 2023
I attended the flu/covid vaccination clinic. It was very well organised and meaning the vaccinations were carried out quickly. Friendly staff helped lighten the visit.
GP surgery review: burlington-road-surgery
Title: Professional service
Rating: 4 out of 5
Visited: October 2023
Very professional service, quick and pain free for both COVID and flu injections. Would highly recommend this practice
GP surgery review: burlington-road-surgery
Title: Good practice
Rating: 4 out of 5
Visited: September 2023
Been at this surgery for years now , never had a problem , yes it is a busy place you can't always get through on the phone first time , the staff are always helpful and polite despite having to do a very stressful job
GP surgery review: hawthorn-drive-surgery
Title: Useless
Rating: 1 out of 5
Visited: July 2022
Never have I felt like a burden avoid these like the plague they don’t care about you and you have to get through the line of defense of supposed
Care navigators more like defenders of the doctors not allowing you to see them
GP surgery review: caradoc-surgery
Title: Terrible practice with rude receptionists
Rating: 1 out of 5
Visited: November 2023
tried calling for 2 hrs to be told that there are no appointments for my 2 year old grandson, who has been up all night with a badly swollen and red eye, and told to take him to Clacton to see if they will see him, absolutely disgusting attitude on the phone by the receptionist and not a care for patients well being, impossible to get appointments, I would expect better manners on the phone and not to be fobbed off when it's regarding a child!
GP surgery review: caradoc-surgery
Title: Lack of appointments
Rating: 2 out of 5
Visited: October 2023
After contacting the doctors office in regards to an infected insect bite was informed that they do not look at bites. The next day I spent over an hour from 8am( when they open) trying to get an appointment only to be told that there were none left. (The area is badly swollen and inflamed) The lady I spoke to was very helpful and sympathised with the situation.  She advised that I go to the walk in centre at clacton-on-sea. I understand that they are busy but the appointment system needs to be re addressed. I received a+ service at Clacton even though I felt foolish taking their time for a course of antibiotics.  I have had to take a day off work to get this ( easily sorted treatment).  Come on Caradoc start putting your patients 1st like you did before covid was an excuse.
GP surgery review: caradoc-surgery
Title: Good practice
Rating: 5 out of 5
Visited: September 2023
Usual trouble getting a appointment like all surgery but staff ok nurses and doctors ok they actually listen to you I have been going there for 2 years never had a problem
GP surgery review: caradoc-surgery
Title: Delightful visit
Rating: 5 out of 5
Visited: January 2023
My visit this am (16th Jan) went so smoothly. Quickly seen. Lovely, smiling face, to listen to my tale of woe. Very thorough check over.
Decisive, caring, conclusion. This visit alone aided my recovery enormously. My grateful thanks.
GP surgery review: caradoc-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
My husband has been having some ongoing health problems the Doctors at the Surgery are doing everything they can to help him to resolve his ongoing issues we cannot thank them enough.
Also the Receptionists and Nurses are always helpful,friendly and reassuring.
We have always managed to get call backs and if necessary face to face visits on the day of our call even during the height of the COVID problems.
We are very happy and grateful to have Caradoc as our Surgery
GP surgery review: caradoc-surgery
Title: Wonderful practice
Rating: 5 out of 5
Visited: September 2022
Gad an accident hurting my shin badly they had no hesitation in getting me in to be seen and found I had an infection 
The staff are wonderful cheerful and very helpful never had this with our last surgery so impressed thank you
GP surgery review: caradoc-surgery
Title: Wonder practic
Rating: 5 out of 5
Visited: July 2022
You can always see a Dr if needed I saw a Dr yesterday who was amazing caring and so helpful cannot praise this surgery enough after all the problem we endured at our old one so different caring polite helpful just wonderful all of the staff
GP surgery review: caradoc-surgery
Title: Indifferent service
Rating: 2 out of 5
Visited: June 2022
I attended in person as per their instructions for an appointment. I was told it was a Telephone Appointment. Despite showing their instructions information not related to anything "Medical" was placed on a personal medical record which was misleading. No appointment was met. The administration arm of Caradoc needs caution.
GP surgery review: caradoc-surgery
Title: Great service
Rating: 5 out of 5
Visited: May 2022
After a visit to the Caradoc practice today. I have once again received top notch service. Keep up the wonderful speedy service.
GP surgery review: clacton-community-practices
Title: Still awaiting access code
Rating: 0 out of 5
Visited: November 2023
Over a month now since the information was launch - everyone can have access to read their GP notes, test results, treatments and medication online.  
Asked the practice for the code, and still being told no.
GP surgery review: clacton-community-practices
Title: Rude doctor
Rating: 1 out of 5
Visited: June 2023
I have had two appointments with the same male doctor one face to face who examined me made me feel like I was wasting his time reluctantly sent me for a X-ray because I had asked but insisted it would be a waste of time as nothing would show up on it I had the X-ray and surprise osteoarthritis 
My next encounter with same doctor was over the phone after seeing nurse and explaining some day to day symptoms she said I should see doctor for help as it sounded like menopause problems anyway he took the phone consultation with me I started to explain some symptoms he interrupted cut me dead and said yes it’s 
the menopause end of conversation no suggestion of any help made me feel like I was again wasting his time definitely felt like I shouldn’t bother him again just put up and shut up with my pain.
This surgery needs to stop these phone consultations and just give patients there face to face appointments back they are cutting corners and being payed for it not fair.
GP surgery review: clacton-community-practices
Title: Great Service
Rating: 5 out of 5
Visited: November 2022
Attended my yearly review been a year since last attended the practice and found that all the staff to be very professional and caring a credit to the practice
GP surgery review: clacton-community-practices
Title: Good
Rating: 5 out of 5
Visited: October 2022
I’m not happy with the fact that the blood pressure check is in the waiting area, it’s not private enough, rather embarrassing in fact although the staff were excellent, very seldom I have  anything to complain about this this surgery.
GP surgery review: clacton-community-practices
Title: Ok practice
Rating: 3 out of 5
Visited: October 2022
Staff and always nice and are helpful, but I felt uncomfortable with using the blood pressure machine in the waiting room, it’s not private and is very embarrassing
GP surgery review: ranworth-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
Excellent appointment as usual. Caring and informative session with treatment provided.  My doctor knew my record and explained very clearly the details of the problem.  Nothing was hurried and my nervousness was greatly reduced.
GP surgery review: ranworth-surgery
Title: Amazed
Rating: 1 out of 5
Visited: August 2023
Received an appointment after experiencing blood pressure symptoms, unable to explain symptoms due to time limit, prescribed vertigo medication without blood pressure being taken. Appointment lasted approximately 5 minutes.
GP surgery review: ranworth-surgery
Title: Phone appointment
Rating: 2 out of 5
Visited: June 2023
Phoned to see someone
Just after nine waited an hour could hardly breathe was told by an abrupt receptionist no appointments  can't be seen I have only one lung
I then rang 111 and was told to go to hospital where I was admitted
Just a little bit of politeness would have been nice
GP surgery review: ranworth-surgery
Title: Can't get through to make apointment
Rating: 1 out of 5
Visited: December 2022
Been calling the surgery for half an hour an all I get I'd, "all lines are busy, try again later" website says Ranworth surgery are open from 8:00 am, been calling since then! Nothing. Not even a call back service. Absolutely terrible.
GP surgery review: ranworth-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2022
Put prescription into surgery and by the afternoon on the same day I got a text from chemist to say ready to collect. Excellent first class service. 
Thank you
GP surgery review: ranworth-surgery
Title: Very caring
Rating: 5 out of 5
Visited: July 2022
I saw a nurse for swabs in July and they were absolutely fantastic. They made me feel so comfortable and at ease, and explained everything that would happen next so I left with no questions or doubt. My results came back really quickly. I’d love to thank the nurse I saw for making an uncomfortable appointment much more bearable. Thank you!!
GP surgery review: ranworth-surgery
Title: Telephone Wait
Rating: 2 out of 5
Visited: April 2022
The length of time waiting on the phone to get through to Reception or for Test Results is absolutely ridiculous. I have been in the surgery myself and seen staff ignoring the phone to finish their conversations with each other which is so unprofessional. For example, i have been on hold to the surgery for 34 minutes (being told i am number 4 in the queue the whole time!) just for test results. And i am still not through as they let it ring for so long. Something must be done about the telephone times.
GP surgery review: ranworth-surgery
Title: Phone call about prescription
Rating: 2 out of 5
Visited: February 2022
Was on hold for over hour in phone queue system when finally got to front of queue was o  hold a further 20 mins waiting for someone to answer after which I finally gave up and went into surgery to sort out my prescription for me
GP surgery review: ranworth-surgery
Title: Awful contact system and poor service
Rating: 1 out of 5
Visited: January 2022
After making they made a mistake on the prescription and and ordered  glucogel instead of injection needles into the chemists. Tried to call to sort the error and was told by automated system we were 15th in the queue, we were then on hold for over 2hrs and when we reached number one in the queue and they then hung up on us. The messaging system on the website they encourage you to use makes you tick a disclaimer that the matter isn’t urgent and they will reply in  two working days
GP surgery review: bildeston-health-centre
Title: Absolutely exemplary practice
Rating: 5 out of 5
Visited: August 2022
Just felt it important to record what a brilliant job the entire clinical, dispensary, reception, admin and support team do for their patients.  this was especially true during the COVID pandemic, and continues today in the face of some extreme primary care challenges.
Brilliant job!
GP surgery review: constable-country-rural-medical-practice
Title: Caring Doctor and nurses
Rating: 5 out of 5
Visited: January 2023
I contacted the surgery this morning and was given an appointment to see the doctor.During the appointment the doctor arranged an emergency ECG there and then .Brilliant service thank you all.
GP surgery review: constable-country-rural-medical-practice
Title: Good Clinician
Rating: 4 out of 5
Visited: July 2022
I would like to belatedly thank the Clinician who at the end of July promptly diagnosed my shingles and quickly arranged for antiviral tablets to be prescribed.  However I was not pleased that the Pharmacist at the Doctors Pharmacy two days previously looked at my rash and said it was nothing to worry about.  He should have suggested that I make an appointment with the GP that day!
GP surgery review: hadleigh-boxford-group-practice
Title: Exemplary service
Rating: 5 out of 5
Visited: December 2023
Phoned on Friday 15th December, got an appointment at East Bergholt the following morning. Phoned the practice Monday morning for an X-ray appointment, got referral to Sudbury medical Centre and had an X-ray the same afternoon. What could be better!