janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: east-barnet-health-centre
Title: Cannot book appointment
Rating: 1 out of 5
Visited: May 2023
Cannot book an appointment - have to call 8am exactly and most of the time still don’t get through. When you get through, there are no appointments for weeks, even if elderly and with existing conditions.
GP surgery review: east-barnet-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
The staff and doctors are so lovely - they are facing a very challenging time but they have always looked after us - we should give them more credit then we do
GP surgery review: east-barnet-health-centre
Title: Not good
Rating: 1 out of 5
Visited: April 2023
Absoutley awlful, I tried calling for an on the day appointment, dead on 8, to receive the message that all were already gone, regestered online to try and make an online appointment, none avaliable, i'm not quite sure what i'm meant to do, I really need to see the doctor. About a year ago I made an appointment for a phone consultation, never received that call either. Really disspointed.
GP surgery review: east-barnet-health-centre
Title: Can’t see gp
Rating: 1 out of 5
Visited: March 2023
My husband has been trying to book a routine appointment for weeks. I have tried to book an appointment at 8am. None available. They can’t possibly all hv been booked in 30 seconds. You can’t leave a message. NHs111 refer you back to your gp. No wonder A&E are so overwhelmed
GP surgery review: east-barnet-health-centre
Title: rubbish
Rating: 1 out of 5
Visited: February 2023
unable to book appointment online, unable to book appointment by phone, receptionist are the ones that decide if the matter is urgent or not, receptionist are rude.
GP surgery review: east-barnet-health-centre
Title: Wonderful practice
Rating: 5 out of 5
Visited: June 2022
The receptionist was very helpful when I phoned asking for a telephone consultation. I explained that I was concerned about a particular problem. 
I was able to speak to a doctor that afternoon and then offered a face to face appointment. I was treated with consideration and with professionalism at all times. The examination was extremely thorough and I left the surgery feeling confident and happy about the way forward with my treatment.
I cannot speak highly enough of this caring and efficient practice. I have been a patient here for many years, and I appreciate the hard work of all its staff, particularly during the pandemic.
GP surgery review: the-village-surgery
Title: Top Gp Surgery
Rating: 5 out of 5
Visited: December 2022
I had a telephone consultation with my GP on 14 Dec 2022. I had a really worrying persistent cough.
Upon speaking to my GP I was asked to visit the surgery in person. I was more than happy to this.
I was examined and got my situation sorted. My Gp wasn't rushed and was very professional. I was so pleased. After a few days I was feeling much better.
GP surgery review: the-village-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: December 2022
Just wanted to say a huge thank you to all the doctors, nurses and receptionists at the practice. You have all been so wonderful with my two children under the age of 2. Always thorough, helpful, kind and supportive. We are sad to be leaving you as we are moving away. Wish more practices were like this.
GP surgery review: the-village-surgery
Title: Great service
Rating: 5 out of 5
Visited: November 2022
Great help from the Doctor took her time and explained everything. Very reassuring and helpful. Everything from the doctor to examination and bloods went very quickly
GP surgery review: the-village-surgery
Title: Poor service.
Rating: 0 out of 5
Visited: October 2022
This is the second time I am writing about this surgery and only the second time I have had telephone contact with this surgery in years.  
I waited the usual month for my 10-minute telephone appointment to get results (which were all normal so could have simply been told to me by someone other than a doctor where maybe I didn’t have to wait a month).  
I was on the phone for 2mins 17 secs when the doctor when I felt rushed off the phone. I had another very small area of my health to discuss to be told by the Dr that there were lots of people waiting in the surgery and that I’d have to make another app to discuss it.  
I was absolutely fuming as I had waited all this time and only taken under 3 mins of their time. I pay NI each month, rarely even use the service and when I do this is the treatment I get. Other members of my familiar have experienced similar issues. I am utterly disgusted at how rude I felt the staff were. At this surgery I feel rushed past like I do not matter. I completely appreciate the health service is short staffed but that doesn’t mean individuals should be treated like this. This is our health and ultimately our lives.
GP surgery review: the-village-surgery
Title: Appalling service provided by uncaring doctors
Rating: 1 out of 5
Visited: September 2022
I had to wait 4 weeks for a 5-min telephone appointment with a rushed doctor who cut me off saying they're too busy to talk. Got sent for a blood test, then had to wait another 4 weeks to talk to another doctor about my blood test results. The last doctor I talked to today was again rushed and couldn't bother to listen about my symptoms, she said she was very busy, then told me to go to a Walk-in centre if I'm unwell, even though I'm disabled and suffering from chronic pain and limited mobility. It's an absolute disgrace! There's only one helpful and caring receptionist; the rest of the admin staff have an unhelpful, rude atitude.
GP surgery review: the-village-surgery
Title: Great practice.
Rating: 4 out of 5
Visited: August 2022
I read about  (Polio) from gov, and i contact the GP to know more about that and when to take my son to get the vaccine, as the news advice all parents to  do because one of the area in risks and have some cases is Barnet  , the attendant that answered the phone quite rude and saying that she didn't know  what I was talking about ,because in the GP they didn't receive anything about (polio vaccine)  and more i was trying to talk to her about more she was getting angry and dropped the phone.  I found very disrespectful, i understand English is not my first language, but is not reason to be rude, the village surgery always is lovely with everyone ,but i don't know what that lady is doing there if she don't want help.
GP surgery review: the-village-surgery
Title: Great practice under immense pressure
Rating: 5 out of 5
Visited: July 2022
Considering the pressures that the NHS is under, The Village Surgery do their upmost to get you seen or called by a GP as soon as they possibly can. You do have a few weeks to wait sometimes but I am not the only person registered at this surgery. All the staff are helpful, polite and efficient, thank you all so very much.
GP surgery review: the-village-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2022
I have been at this practice for 32 years. The care and support my family and I have received over the years is excellent. The doctors and nurse are professional, but also friendly and empathetic. Even in these difficult times they have maintained very high standards. I have always found the reception staff very friendly and helpful too.
GP surgery review: longrove-surgery
Title: Great General Enquiry Staff
Rating: 5 out of 5
Visited: July 2023
I called the survey in distress the previous week and had a very friendly, calm and reassuring general enquiry staff look after me who immediately took the right action. As my issue continued I had cause to call back this week and was greeted by the same general enquiry staff who remembered the conversation and was amazing with me yet again. I then attended the surgery and both the evening receptionist and the GP were super helpful, competent and empathetic. Really made all the difference when already in so much pain. Thank you team, you got it right this time! Good work :)
GP surgery review: longrove-surgery
Title: Poor Service
Rating: 2 out of 5
Visited: June 2023
On the 11th June 2023 I requested a repeat prescription for my pain relief medication via the EMIS online service. I had left a note with the request to say that I was making the request a few days early as it takes a week for the pharmacist to order in the medication and process the prescription. I take a high dose of a controlled drug for severe pain. On 19th June I checked the EMIS service to see what had happened to my request. I found my prescription request hadn't been approved by a GP. On phoning the surgery the request was immediately approved.  Because of the amount of time it takes the pharmacist to order in and process the prescription it now means that I will be without any pain relief medication for a minimum of two days possibly longer. Leaving me in severe pain and suffering withdrawal symptoms because of the failure of the surgery to approve my prescription request within the 48 hours they claim they do it.
GP surgery review: longrove-surgery
Title: Prescription Help
Rating: 4 out of 5
Visited: June 2023
I phoned on 28th June 2023 regarding a prescription requested via the NHS App that looked to have remained 'requested' for a week. This was sorted quickly/efficiently by the lady dealing with myself by rejecting my request and then putting the request through by herself so that it was done that afternoon. Not sure if you'll know who it was but just wanted to say that this type of service of being polite, friendly and efficient makes the experience/life better. All too easy to moan so I'm making a concerted effort to praise as I doubt it's done enough.
GP surgery review: longrove-surgery
Title: Very helpful
Rating: 5 out of 5
Visited: June 2023
Great service recieved, the receptionist was very helpful and able to arrange my blood tests quickly at a time convenient for me
GP surgery review: longrove-surgery
Title: Poor patient care
Rating: 1 out of 5
Visited: May 2023
My daughter has been waiting for a referral to gynaecology for 3 months. I cannot get through to the surgery to follow this up.  This really poor service
GP surgery review: longrove-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
I recently had an appointment for an ongoing knee problem, the doctor was knowledgeable, professional and helpful, the follow up by the surgery was also excellent.
This was shortly followed by a general health check by the practice nurse who was efficient, caring and charming.
Overall I cannot fault the service I have received from Longrove
GP surgery review: longrove-surgery
Title: Good practice
Rating: 5 out of 5
Visited: May 2023
Reception staff were friendly and helpful and organised my next follow appointment , I was very great full.
GP surgery review: longrove-surgery
Title: Superbly helpful
Rating: 5 out of 5
Visited: May 2023
My Thyroid gland is currently unstable, and fluctuated from very high to very low in a month. The reception staff responded swiftly and the duty Doctor, realising urgency of advice needed from consultant, managed to get hold of a top Endocrinologist consultant on a Friday evening. He advised and meds prescription sorted for collection on Saturday morning. I was again impressed with the Longrove team, as without this swift response my thyroid levels would have dropped dangerously low.
GP surgery review: longrove-surgery
Title: wonderful service and respect for elderly
Rating: 5 out of 5
Visited: April 2023
Don't know if this is the right site to leave a recommendation, but here goes.
Went today 22/04/2023 for a Covid booster, and was so impressed by the way all the staff treated my wife, myself, and the other people, who were mainly elderly.
I do not know if the staff were volunteers, or NHS, but they all, without exception, were all marvellous. So much respect and kindness.
Thank you to all concerned.
GP surgery review: longrove-surgery
Title: Helpful, non judgemental patient care
Rating: 5 out of 5
Visited: April 2023
Had my health review today with practice nurse. Reassuring but also  identifying possible future health issues. Practical non judgemental advice on managing my own health better and offered a 6 month review. Seen on time and in and out in 20 minutes.
GP surgery review: wentworth-medical-practice.
Title: Good caring practice
Rating: 5 out of 5
Visited: January 2024
Wentworth is a good caring local practice 
With kind and attentive doctors 
I would happily recommend this practice
GP surgery review: lane-end-medical-group
Title: Exceptional Practise and Care
Rating: 5 out of 5
Visited: October 2022
Doctors are efficient and caring, doing their utmost to resolve and treat any condition. They are sensitive to the needs of their patients taking all details on board. All the doctors are extremely thorough with their examinations and diagnosis. Most recently an ultrasound was reviewed and followed up within two hours of the hospital appointment. An outstanding service and surgery that we trust to take care of all our health needs. Thank you to all staff at Lane End, your hard work is appreciated.
GP surgery review: lane-end-medical-group
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2022
The Drs have nearly always been top class.
Reception was the weak point for a few years. The latest recruits however are welcoming, bright, friendly and kind making it an all round great practice at last.
GP surgery review: lane-end-medical-group
Title: Efficient practice
Rating: 5 out of 5
Visited: September 2022
The receptionist was very efficient and the GP was very helpful. She listened to me and suggested a plan and arranged for an appointment to review and discuss my concerns.
GP surgery review: lane-end-medical-group
Title: Careful practice
Rating: 5 out of 5
Visited: September 2022
The nurse was thorough with the questions. I asked questions and she was happy to answer. I asked about the frequency of using the eye drops. She is only allowed 10 minutes of consultation.
GP surgery review: lane-end-medical-group
Title: To consult medical advise
Rating: 4 out of 5
Visited: September 2022
Saw 
the  nurse who gave some advise and suggested further investigation and put in motion further consultation with an appropriate clinic
GP surgery review: lane-end-medical-group
Title: Very friendly caring practice
Rating: 5 out of 5
Visited: September 2022
These are my mum’s GPS. I find all the staff very caring polite and efficient at their job. The receptionists are always willing to help with any queries I may have. Then when you get to talk to the GPS, again they are the same. They will refer my mum to anywhere that may help her. As she is 85years old, her needs are varied and complicated. If I have a worry about a referral or need advice in a particular situation, they are always willing to help. I know they are very busy in this practice but I am very happy with the care they provide for my mum.
I have to ring 8:30am to get an appointment and sometimes even at that time, there are 10 people ahead of me( I am not sure how that happens) so I know they are a very busy practice but somehow they manage to deliver a great service. I would like to thank everyone working in the practice from both of us- my mum and myself for taking such good care of her.
GP surgery review: lane-end-medical-group
Title: Disasters practice
Rating: 1 out of 5
Visited: July 2022
I am over a year patient of this practice and trying to get an appointment with them and receptionist always sorry can’t give me appointment . I was in and out of the hospital this year bur can’t get an appointment with GP to see What is wrong with me!!! This is disasters practice place. This people don’t care about anyone. I need to change my Gp but I am living in their postcode area so you say what I need to do??????
GP surgery review: lane-end-medical-group
Title: Totally in efficient
Rating: 2 out of 5
Visited: January 2022
Great if you want a corona virus booster but if you are a patient of the practice it is unrecognisable!!
Can't go into make appointment. The only profession that is nearly impossible to visit. If you want to make an appointment you have to phone on the same day. Thats if you have alot of time on your hands to hang on. Is that what Doctors qualified for. Its hard to understand how the government has let them get away with it.
GP surgery review: lane-end-medical-group
Title: Really quick and efficient
Rating: 5 out of 5
Visited: January 2022
Very courteous and organised. Quick and thorough doctor chrck, jab was not too painful. Great staff
GP surgery review: langstone-way-surgery
Title: TERRIBLE: Reception team SHOCKING
Rating: 1 out of 5
Visited: April 2022
I have now experienced weeks of shocking behaviour from the reception team at this clinic, have not treated me with dignity or respect. 

They ignore you on arrival, take hours to answer the phone ( I Am currently on hold and have been number 1 in the queue for 56 mins) and Do not seem to want to help. 

One receptionist took a call from her child on her personal mobile in the middle of speaking to me. 

One team member also openly critiqued her colleague to me. 

Having waited in the waiting room of the clinic I have also heard them complain about patients openly and approach every call and appointment with a no attitude. 

Today I was promised a call back by the end of the day, and despite how much I the impact on my mental health of not hearing from them, they did not call as they had promised.

The Drs at this clinic - although always late, are caring and supportive, but the behaviour of this reception team is an embarrassment to the nhs and has contributed to a significant impact on my mental health.
GP surgery review: langstone-way-surgery
Title: Don’t register here if you care about your health
Rating: 1 out of 5
Visited: March 2022
This practise is appalling and I really would not recommend for people to register here. You will wait over 8 days to speak to a doctor (despite the fact they claim it’s within 48hours). You will wait over two hours to speak to a receptionist who will not even try to help. Avoid.
GP surgery review: langstone-way-surgery
Title: Rude receptionist and error with appointment date
Rating: 1 out of 5
Visited: March 2022
I am very disappointed with the service at the surgery, First I had an appointment booked on Monday afternoon. I arrived 10 minutes early kto be told the nurse had left for the day ,and there was no record, of my appointment. I was re booked for today, and again my appointment was not recorded.  On calling the surgery today,after an hour ,I couldn’t get any response. I visited the surgery, the receptionist was incredibly rude ,and very unprofessional. She has now booked me for next week, after trying to fob me off ,with another appointment today.  I had just told her later today was no good for me. Over all the staff need to be more courteous and helpful rather than rude, and they seem very incompetent.
I seriously am thinking of going elsewhere ,where you great treated like a human being ,not something you got on the end of your shoe.
GP surgery review: langstone-way-surgery
Title: Terrible
Rating: 1 out of 5
Visited: March 2022
While I appreciate the surgery is very busy and am not complaining about my having to wait for 55 minutes for my call to be answered precisely because I understand that the staff at the surgery are busy, the utter contempt bordering on hatred, arrogance, rudeness with which some of the reception staff treat the patients is appalling. This is unacceptable and should not be tolerated.

I had a chance to live in various areas of London, nowhere in London have surgery reception staff have been so terrible to their patients. Had any of the reception staff behaved like this in private practice, they would be fired the same day.

I am shocked the management of the surgery are so indifferent to the patients' complaints and do very little to improve the reputation of the surgery. Shame on you.
GP surgery review: langstone-way-surgery
Title: Reception staff is very rude
Rating: 1 out of 5
Visited: February 2022
Staff at the reception is very very rude and they always behave as they are talking to animals not to patients
GP surgery review: langstone-way-surgery
Title: Sub-standard medical & health care
Rating: 0 out of 5
Visited: January 2022
I have been a previously loyal and extremely grateful patient at Langstone Way Surgery for nearly twenty years, but the service has deteriorated so much so that I am now looking to change practice.  
My last (telephone, of course) appointment, was supposed to be a follow-up one, having had a cursory conversation last week (after months of waiting), with yet another, different GP - who had obviously still not read the background of my request.  
I felt that the doctor treated me like just another “administrative issue” they had to tick off - informing me that I was one of thirty or forty patients they see each day and that they were squeezing me in before their rounds.  
In the middle of trying to articulate my health worries, I was interrupted to say that someone had now been on the 'phone for eleven minutes and so we would have to book another appointment next week.  
Why? Essentially as far as I could understand, to regurgitate to yet another (possibly different) GP.  
I feel this is sub-standard medical & health care from a crop of possibly new doctors / locums at this practice who I find to be dismissive, patronising, with extremely poor and impersonal bedside manner.  
Very sad
GP surgery review: penshurst-gardens-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
On time experienced staff and friendly , taking care of patients and cooperative  , clean surgery and polite employees plus educated knowledgeable doctors
GP surgery review: penshurst-gardens-surgery
Title: can never get though to book app
Rating: 1 out of 5
Visited: February 2022
I have been asked to make a face to face appointment for a BP check. have tried the practice at various times always end up waiting in a call queue which never moves. the time it did move it took 20 minutes to move one place up. obviously the place is understaffed 
my wife has also been trying o get an appointment to ahve her contraceptive implant removed. after finally getting through to the nurse after several attempts was told she will be called back by the doctor. its been 3 days now and no call back.

the GP website is just a distraction never any appointments available
GP surgery review: penshurst-gardens-surgery
Title: Impossible and irresponsible
Rating: 1 out of 5
Visited: February 2022
They dont listen to you, they dont take your health conditions seriously and your health issues will be exacerbated by the irresponsible behaviour at this surgery. All the medical staff clearly have no knowledge to do with my health condition and whoever is involved with prescriptions, GPs, a pharmacist? whoever they may be (they dont tell you anything although it's your OWN health condition) deflect this by behaving holier than thou when you're made to call 5 times a day, every two weeks to tell them they still haven't issued your prescription and you. are. suffering. Other unrelated recent experiences I've had here include: 
1. Surgery sending my prescription to a northern region of England, where I have never been in my life. 
2. Arrange face to face appointment with a GP, discuss your health concern, GP announces they will prescribe medication to help with ailment. The appointment happened at the start of January and never have I received said prescription, not at my nominated pharmacy, not my address, not directly handed to me. Despite me having to inform 2 members of staff of this, clearly they thought it was unimportant.
3. GP telling me to go private as NHS won't help me with my condition. Not that it could take a long time or anything like this, I was simply told that they DONT help (Wrong information).