janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: queen-square-medical-practice
Title: Was an excellent practice, but service has deteriorated
Rating: 2 out of 5
Visited: July 2023
I joined Queen Square several years ago after moving to Lancaster and always found it to be excellent, however, more recently I have found it impossible to get an appointment. As a disabled person with a long-term health condition, this is especially problematic. In addition, I found out recently that my named GP, who I had a good relationship with and who was very familiar with my medical history, had left the practice, however, I was not informed of this by Queen Square. This information was confirmed during a phone conversation when I called to check after reading something online. Only then was I told who my new named GP would be and this was someone I had never seen previously. As a result of my recent experiences with the practice, I have moved to another local practice with a better CQC rating. I hope Queen Square work out their appointment booking process and communication with patients, as I believe the remaining medical staff there are very good and they are being let down by both, as are their patients.
GP surgery review: queen-square-medical-practice
Title: Things aren't what they used to be
Rating: 2 out of 5
Visited: March 2023
I was once prevented from placing a highly positive review of this practice because it was my second positive review and was considered inappropriate. I regret to say that the service provided by the practice has deteriorated dramatically of late. Communication with the practice by 'phone can be time consuming and communications from the practice following hospital tests does not occur unless requested.  At age 82, having been with the practice for many years, I am saddened and a little frightened by the difficulty of obtaining care and medical support.
GP surgery review: queen-square-medical-practice
Title: Superb service
Rating: 5 out of 5
Visited: August 2022
I rang up this morning, got an appointment at lunchtime, and saw a doctor who really took time to understand the issue and was excellent. I moved to Queens Square from King Street 4 years ago - beat thing I ever did
GP surgery review: queen-square-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: June 2022
As a relatively new patient I have nothing but praise for the doctor dealing with my dysphoria. She has been kind, sensitive and helpful in making sure that I am receiving the necessary medication and being referred to a GIC. Thank you very much for your help and understanding x
GP surgery review: central-park-surgery
Title: Brilliant care from reception to GP
Rating: 5 out of 5
Visited: May 2023
These guys are lovely people, gentle and kind. 
I have had exceptional care over the last year and would 100% recommend.
The practice respects you as an individual and all the people I have come in to contact with there have been marvellous, often under difficult circumstances.
GP surgery review: central-park-surgery
Title: Bad doctor
Rating: 1 out of 5
Visited: January 2023
Only wanted to be reffered to a specialist for my back, neck and joint pains which i have for 4 months. Affecting work and gym training. Waited for appointment to see doctor for a month. Doctor made me feel like im wasting their time. Blood tests didnt show any obvious reason for my pain so doctor refused to investigate further. Said “ its just pain. It comes and goes” looking at me like i made all this up.
GP surgery review: central-park-surgery
Title: Amazing practice.
Rating: 5 out of 5
Visited: September 2022
I honestly can't fault the doctors, nurses, health care professionals and receptionists here. They have always been able to help me and get me appointments. The patient access is a great addition. Thank you for all your hard work. Best doctors I've ever had.
GP surgery review: central-park-surgery
Title: Unhelpful 'practice policy'.
Rating: 2 out of 5
Visited: August 2022
I am the sole carer for my mum 84yrs who has Alzhiemers.  Central Park is my mums practice, I go elswhere. I am single and work full-time. I find the 'practice policy' of having to call a separate number between specific times of day (9.30 till 2.30pm?) really unhelpful. I have my hands full with mums complex needs and these additional hoops to jump through create much frustration for me. I too work in the NHS and struggle to find time to have a break never mind make personal calls for my mums numerous prescriptions during the hours they stipulate. Surely, if you can answer the phone to me, you can accommodate my request? life is difficult enough! Perhaps you could provide an out of working hours prescription line to make this service user friendly???  I am seriously considering moving mum to another practice.
GP surgery review: central-park-surgery
Title: Good customer service by reception staff
Rating: 5 out of 5
Visited: March 2022
Newly arrived and registered GP by generated NHS no. Service.  Phoned to Clinic for procedures and staff picked up
call with timely manner.  
Passed relevant documentation and new NHS no. Being generated by a week fulfilled their commitment.
Efficient & professional customer services by reception staff are fully recommended!
GP surgery review: central-park-surgery
Title: Very efficient
Rating: 5 out of 5
Visited: February 2022
Went for my blood on the Friday morning, on the following Monday had a phone call from the surgery saying some tablets that I needed from my blood test had been issued for me to collect.
I have to say ten out of ten to the surgery so very efficient thank you Central Park. X
GP surgery review: moss-side-medical-centre
Title: Not a great practice
Rating: 1 out of 5
Visited: June 2022
The receptionists are not helpful at all. Whenever you rang the surgery , they do not book an appointment, they say give us a call tomorrow at 8am. I called them at 8am and waited for one hour and 5 minutes, the receptionist said sorry can’t book you we are full now . It’s very frustrating and ridiculous. Not happy from their service at all, they do not care about the patients health at all and they do not take it seriously. My family is not happy from the service they provide too.
GP surgery review: sandy-lane-surgery
Title: Excellent response from the team
Rating: 5 out of 5
Visited: December 2022
A huge Thank You, to the person I spoke to on reception this morning, the person who processed my request and to the Dr for my new prescription.
The whole team really heard my concerns and the urgency of my situation. They processed my request so swiftly - I was in receipt of a new prescription within 3 hours of my initial request.  Their efficiency and patient care was very impressive. They definitely exceeded my expectations. Thanks again!
GP surgery review: sandy-lane-surgery
Title: really helpful
Rating: 5 out of 5
Visited: August 2022
There have been a lot of improvements recently when trying to make an appointment.  The phone message is shorter and the receptionists have been very helpful when advising about where to get help and if I need an appointment I have been able to get one rather than being told to ring back at 8.00.
GP surgery review: sandy-lane-surgery
Title: Reception team
Rating: 5 out of 5
Visited: April 2022
I have come to the surgery 4 times over the last couple of months, once for me, once for my daughter and twice for my partner. In all cases, the response from the staff on Reception has been excellent. They take the time to identify the problem, are efficient in their response, and in all cases the appropriate consultation was offered, and all issues resolved. In the face of sometimes hostile/upset/frustrated clients, all staff have been courteous and understanding.
GP surgery review: sandy-lane-surgery
Title: cant get app
Rating: 1 out of 5
Visited: April 2022
says taking on new patient on big sign outside, I've been with the practice 14yrs + never get a weekend or evening appointment or even a normal one.
GP surgery review: fernbank-surgery
Title: Very difficult to get routine appointments
Rating: 1 out of 5
Visited: November 2022
Having being registered at this Practice for 4 years I am finally giving up. I have never seen "my GP" don't even know who it is. Usually need a GP about twice per year, last 4 or 5 appointments have been with Out of Hours Doctors. Went in to Practice to make routine appointment and was told only urgent appointments available and they "release a handful of routine appointments each day to book". Was told to phone each day until a routine appointment becomes available. Crazy system that one cannot book a routine appointment when advised to do so for cancer screening.
GP surgery review: holland-house-surgery
Title: Stressed!
Rating: 2 out of 5
Visited: December 2023
After a call to book an appointment this a.m I as more stressed than I was before I rang! Rang at 8:00 on the dot, put on ring back, it was a hour later! 
Triaged by the receptionist! This can’t be right ! Trying to explain to a non medical person is very unsatisfactory! You are not triaged by someone who answers the phone if you go A&E!
Fobbed off with an appointment at another practice or one 10 days away! 
The appointment system need to be radically changed to one that caters for worried patients not for the convenience of the practice.
The alternative is to queue up in morning at 8, in the 21st century?
It gives one the feeling that you are inconveniencing them by trying to secure an appointment at all ! 
As an elderly lady said to me last time I visited the surgery , ‘It’s as thought they don’t care !”
GP surgery review: holland-house-surgery
Title: Dreadful
Rating: 1 out of 5
Visited: September 2023
I do not visit often apart from routine vaccinations etc, however, have recently been experiencing chest pain and various other symptoms that may or may not be associated and which are worrying me.   Go and see your GP the NHS website tells me …….. not a chance at Holland House, Lytham.  The receptionist took it upon herself to refuse to make an appointment for me (after nearly an hour trying to get through) and suggested I  go to the Walk In Centre. I rang the Walk in Centre who said they should not have said this. What an utter disgrace and complete shambles.  I will now seek to make a private appt after paying into this for 35 years.
GP surgery review: holland-house-surgery
Title: Absolute chaos
Rating: 1 out of 5
Visited: May 2023
Can't get an appointment theres'always some problem getting through ...its'a joke it really is ..this is true my health problems have build up as I cant get appointments it actually now gives me anxiety phoning them it truly does ...some of the staff have really bad attitudes on reception ....after my 3rd attempt this week in trying to get an appointment I've decided to go and try and register with another doctors ....holland house your appointment system is just not acceptable you should be ashamed of yourselves
GP surgery review: holland-house-surgery
Title: Absolutely appalling
Rating: 1 out of 5
Visited: October 2022
This practice has gone from bad to worse. If you are lucky enough to get through on the phone after 30-40 minutes on hold, you will probably be told that there are no appointments and the only appointments they do have are for medical emergencies only!? Is that not what A&E and the 999 is for!? You cannot book an appointment in advance and have to ring everyday when they release a handful of appointments. How are you meant to manage this if you work? The only response they offer is to go to a walk in centre which are under so much pressure because GP's are not seeing patients. Or, you could queue outside the practice from 8am to see if you are luckier that way.  Again, how are you meant to manage this when you work as you can be waiting there for hours. Or, how are the elderly meant to deal with this when they are not as mobile, maybe don't drive and in the middle of winter? Shame on you Holland House.
GP surgery review: holland-house-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: June 2022
Rude reception staff, who have no empathy and feel it appropriate to talk over you (and sometimes like to triage what they think you should do even though they are not qualified to make those clinical decisions). The common line is that if you need an appointment there aren’t any available (including out of hours bookable appts) and therefore you have to travel to the Walk in Centre (8 miles away) with a sick child. No accountability, never enough clinicians for the number of patients or admin staff to answer calls within 53 minutes. No ownership by the practice to act on genuine feedback or development services required for modern day healthcare service provision. 
Cannot ever get the online booking system to actually book an appointment at either surgery site (appointments not bookable, either that day or in the future). A far cry from the previous partners that ran the surgery.
GP surgery review: parcliffe-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: August 2023
Since moving to Parcliffe March 2023 we have experienced an exceptional friendly and helpful reception team and a Friendly Professional Medical Team , the Doctors are Friendly and comforting the level of care is second to none with urgent appointments when requested , the facilities for all your medical needs are in building this includes all Nursing Staff, when you are of a certain age it is reassuring to know you are in good hands, thank you. all at Parcliffe for your Care
GP surgery review: parcliffe-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Very positive experience on Thursday 20.07.2023. Treated with courtesy and understanding , very deaf and this was addressed sympathetically. Appointment easy to get and on time.Thank you.
GP surgery review: parcliffe-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: May 2023
I was very ill last week over bank holiday and rang practice as soon as open.  I was seen within an hour by doctor and had wonderful service.  Very caring and put my mind at ease as I was very worried as I live alone and over 80.  Now fully recovered thank you so much.
GP surgery review: parcliffe-medical-centre
Title: A waste of an hour
Rating: 2 out of 5
Visited: February 2023
Having had an appointment  made by the pharmacist to see the Dr about the arthritis in my hands which are painful and swollen. I arrived on time and waited 25minutes I then saw a junior associate who was very nice after listening to me  telling her the problem I have with them  and I did mention that the orthopaedic  specialist at Preston said that they do things now with hands and fingers. She then went off to get a second opinion  10 minutes later she came back to say that the Dr said nothing could be done with them a Dr who had not even seen me or my hands. She suggested anti inflammatory which I cannot take because of the medication I take, she then suggested I ring the specialist secretary to see if I could get him to do something. No wonder I do not go to my own Dr whoever that is it's never the same one I might as well do everything for my self if she had read my notes she would have known that I am not supposed to take ibuferin  and I do not think a Dr should be saying nothing can be done unless he has actually examined you and neither do I think I should have to ring a specialist. Do Drs want to work, I am afraid I just said it was a waste of time my coming and walked out which I know is not the answer but i did not want to say something i would later regret. Please do not ask me to ring the management  team as i have now said what I have to say but it was definitely  a waste of an hour of my life.
GP surgery review: parcliffe-medical-centre
Title: Rude receptionists!Every appointments a different doctor!
Rating: 1 out of 5
Visited: November 2022
no one seems to no what's going on, reception staff think there Docters and the way they speak to you is appalling. prescriptions always late then there's a big fuss when you call. i wish there was a negative star option! not worth 1 star.
GP surgery review: parcliffe-medical-centre
Title: its surgery's like this that give the NHS a bad name!
Rating: 1 out of 5
Visited: November 2022
Bad Experience all round. Took years for a referral, prescriptions never ready, when you do get an appointment its 1 problem anything else you need to book another appointment or a double! never see the same doctor twice anymore and the reception staff really need to pay care and attention as to the way they talk to people as they can be very rude on many occasions specially if you interrupt them on their mobiles witch they should not have while working., it's like they don't want to be there. I and everyone else expect better!
GP surgery review: parcliffe-medical-centre
Title: Nhs at its best
Rating: 5 out of 5
Visited: November 2022
Appointment same morning, saw the nurse practitioner, referred to local hospital and appointment by midday, receptionists, nurse practitioner, Gp all very professional and helpful, so glad I chose this practice when I moved here a year ago, thank you
GP surgery review: parcliffe-medical-centre
Title: Great Service
Rating: 5 out of 5
Visited: September 2022
Very well organised for the flu vaccinations.  In and out quickly and staff helpful in directing us through. 


Also visited for a regular blood test and nursing team are as ever professional and helpful at all times.  

If we need a appointment we find the receptionists helpful in trying to help us establish what it is we require and provide a suitable answer.  

Thanks for your help.
GP surgery review: parcliffe-medical-centre
Title: uncomfortable life
Rating: 1 out of 5
Visited: March 2022
For me I have had a very bad experience at this doctors and I feel entirely uncared for. I found it very difficult in many ways and I have had asthma for many years, and been through many other practices, all with a much better experience than this doctors. It feels like a huge effort is required to get the smallest thing done.
GP surgery review: parcliffe-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: March 2022
Following 111 advice of contact my gp within a few days (now a Friday afternoon) I rang the surgery. Spoke to a very helpful lady who listened,took details and said she would inform the on call gp and I would be contacted before the end of the day.  Within 15mins the surgery rang and I was given an emergency appointment that afternoon. That is service! I have never had a problem with this surgery. Would certainly recommend them.
GP surgery review: poplar-house-surgery
Title: bad experience for booking
Rating: 3 out of 5
Visited: September 2023
I had an appointment of ear syringing last Wednesday because I felt water in my ear, no pain. After checking my ears, the nurse told me that my ears were clear, my ears problem maybe caused by other part of my body. She recommended to make an appointment with GP.  Therefore, I went to Poplar House and made another appointment last Thursday morning, I told the staff my situation and needed to talk to the GP face to face. I was told GP would call me back that day.  But I requested to have an appointment with GP face to face. I was afraid I couldn't listen clearly on the phone.  I told the staff the appointment could be made the other day. Finally,  she made an appointment at the PCT surgery on Friday night.  I went to PCT surgery and found that the appointment was ear syringing again. I think the staff did not listen to my need and made the right appointment.  It's really waste my time.
GP surgery review: poplar-house-surgery
Title: Excellent service
Rating: 4 out of 5
Visited: February 2023
The whole experience was very professional and helpful. I was offered advice and reassurance. I was very pleased with everything.
GP surgery review: poplar-house-surgery
Title: Quick service
Rating: 5 out of 5
Visited: September 2022
I called late in the day - short wait on the phone and was answered by a very helpful receptionist. My request for an appointment and prescription were sorted immediately. Excellent friendly service.
GP surgery review: ulverston-health-centre-(murray)
Title: Great if you know
Rating: 5 out of 5
Visited: October 2023
A lot of people think getting an appointment is difficult but you can make appointments through their website and via NHS app. 
The care given to me by Nurses and GP's here over the years has been mostly brilliant. 
Have patience with the reception team, they're doing their job and it's not all their fault. 

I have been visiting this practice for years and although I now live outside of the catchment area, I believe it's worth staying with them for the care they provide.
GP surgery review: burscough-family-practice
Title: Pleasant experience
Rating: 5 out of 5
Visited: January 2024
After being welcomed at the Family Practice desk, I was asked to
sit in the waiting area.where I filled in a form which the receptionist
had given me. After about fifteen minutes my name was called, and
I was taken through to the minor surgery department. The Dr
welcomed me and I gave him the form which I had signed There
were also two nurses in the room
The Dr checked I was ok, I was then asked to lie down, I was given
a small painless injection, and within seconds the surgery was over.
A dressing was put on the small wound, I left feeling very happy.

..
GP surgery review: burscough-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
I received a phone call to come in on the 13th January because there was a cancellation.I went had my miner surgery everything was explained what they were going to do.Went smoothly everything was fine and well organised.
GP surgery review: burscough-family-practice
Title: Minor surgery
Rating: 5 out of 5
Visited: January 2024
Doctor and nurses were welcoming, asked relevant questions and put me at ease.  They were efficient and skilled in completing my surgery. Thank you.
GP surgery review: burscough-family-practice
Title: Great experience
Rating: 5 out of 5
Visited: December 2023
Visited the minor surgery clinic and the doctor and his assistants made the experience so comfortable with the relaxed manor they showed. All of them were so bright and upbeat you couldn’t be worried.
GP surgery review: burscough-family-practice
Title: Very happy
Rating: 5 out of 5
Visited: December 2023
Very happy. Great staff at the clinic and my procedure was over and done with very quickly. Would recommend this practice to anyone. 
Thank you.
GP surgery review: burscough-family-practice
Title: Superb
Rating: 5 out of 5
Visited: November 2023
Both the nurse and the Doctor kept me at ease and explained everything to be before the procedure. Was early for my appointment and was accommodated, ended up in and out before my appointment time. Thanks so much !
GP surgery review: burscough-family-practice
Title: Good practice
Rating: 5 out of 5
Visited: November 2023
1st time that I have visited the health centre and really impressed with the friendliness and efficiency of the staff.
GP surgery review: burscough-family-practice
Title: Great service
Rating: 5 out of 5
Visited: November 2023
Saw a GP and was booked in for minor treatment within 3 weeks. Very quick appointment, great service
GP surgery review: burscough-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Always make you feel at easy. All staff are lovely and personable. Wide range of services including minor ops which I was there for and really speedy service
GP surgery review: burscough-family-practice
Title: Excellent service
Rating: 5 out of 5
Visited: September 2023
I was seen on time, treated quickly with very friendly staff. This was a minor operation carried out very efficiently with the procedure explained fully
GP surgery review: lathom-house-surgery
Title: Great service in trying times
Rating: 5 out of 5
Visited: February 2023
Telephone consultation same day, prescription sent to local pharmacy and referrals made as promised. Great service from all at Lathom House including helpful reception staff.