janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: library-house-surgery
Title: Wonderful service
Rating: 5 out of 5
Visited: June 2022
I would like to express my thanks and gratitude to all staff at the surgery. The staff are always helpful, respectful, efficient, professional and empathetic.
There are no problems with follow up appointments or referrals and repeat prescriptions are attended to within 24hours.
I find GPs and nurses show genuine interest in my problem and I never feel an inconvenience to them. 
Thank you for your wonderful care, I feel privileged to be a client at this surgery.
GP surgery review: library-house-surgery
Title: Efficient and diligent
Rating: 5 out of 5
Visited: March 2022
Over the past few months I have had several medical complaints, each time after ringing the surgery within an hour a GP would contact me. They would follow up and provide me with reassurance and keep me in the loop. I never expect a speedy service based on pressures faced currently, however with the service and support i recieve you cannot tell the background pressure the surgery faces. Amazing team, amazing doctors, amazing and empathetic receptionists. Wish I could do more to show my gratitude.
GP surgery review: library-house-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2022
All the staff have been very helpful, caring and supportive. I have had to go on multiple occasions and every time they help.  I have seen over the past few years how they have tried different approaches to making appointments available. There are multiple ways to get help and variety of services they are able to provide Is great.  I am extremely grateful for all the support and care they provide.
GP surgery review: regent-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
Lovely doctors and nurses who do as much as they can for you. Been at this surgery all my life. Would not change
GP surgery review: the-chorley-surgery
Title: Pointless
Rating: 1 out of 5
Visited: November 2023
No matter what time I ring up, I absolutely cannot get an appointment (usually for my baby). 5 times they have sent me to A&E because it’s a two week wait for an appointment, even for a child under 1. When it’s not an accident or an emergency (Hence ringing the GP) yet it’s something that needs attention sooner rather than later. What is the point in having a GP if you cannot be seen and cannot get through at 8am to get a same day appointment. I haven’t experienced this with either of the previous GPs I have been with, just seems to be a lack of concern for their patients and if they can’t provide appointments for the amount of patients they have then why on earth are they taking on more, resulting in people being sent to A&E anyway? The receptionists are polite enough about it but it’s so infuriating when I haven’t experienced this with any other GP surgeries, something seriously wrong.
GP surgery review: clayton-brook-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2023
All the doctors, nurses and staff at Clayton Brook provide excellent service both at the practice and over the phone. Very helpful and easy to talk to. I have been very happy with my experience there and with the doctor's treatment.
GP surgery review: clayton-brook-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: January 2023
Cannot rate this practice highly enough. Telephoned this morning and got a face to face appointment for my daughter with a GP at 10am. Admin staff kind and helpful, both on the phone and in tbr surgery. 
GP was kind, caring, listened carefully to the issues and sent the necessary referral, whilst reassuring myself and my daughter.
Cannot recommend this surgery highly enough. I have always got an on-the-day appointment if needed and had great help from all staff
GP surgery review: clayton-brook-surgery
Title: Not inpressed
Rating: 3 out of 5
Visited: December 2022
I have been with this practise for over 30 years and never have I arrived for an appointment and been told I was put down as a no-show. And would have to wait for the nurse to fit me in.
I did not know I was to book in with the nurse as no one else who came in after me did. How many people go and sit in the surgery for anything other than a appointment.
GP surgery review: clayton-brook-surgery
Title: Quality practice
Rating: 5 out of 5
Visited: November 2022
I have been a patient at this practice for many years and would not have stayed had I not received excellent care.  
Recently I contacted the surgery to request an appointment and was given a telephone appointment.  I am happy with this system as when the need arises ( as in this case) the doctor advised that I attended the surgery for a double appointment.  The outcome of my visit was that I went for a chest x-ray and some blood tests.
The doctor also arranged for me to return a few days later to have my knees injected.  I  have had this treatment in the past but have always had to attend at the hospital.  An ever better aspect was the lack of pain during the procedure compared to the past.
 the result of my blood test showed a vitamin deficiency and medication was prescribed.  And the results of the x-ray also resulted in treatment being prescribed.  I was also called to the nurse to discuss the full results of the blood tests which routinely happens every twelve months.
Throughout my treatment everything was clearly explained to me, all my questions were answered and I felt my opinions mattered.
As always the reception staff were friendly and helpful.  When contacting the surgery I never ask to see a specific doctor as the quality of care is maintained by the whole team.
The team at this surgery have my trust, thanks and respect.
GP surgery review: clayton-brook-surgery
Title: Lifesavers!!!
Rating: 5 out of 5
Visited: February 2022
I had a medical problem which was attended to firstly by telephone by one of the doctors who asked me to attend the surgery. The surgery staff whilst very proficient kindly managed to get me in the see the doctor in person in the surgery the following day. She recommended I have a blood test. As the surgery's phlebotomist's clinic was on Mondays ie the day before she recommended I bring it to the attention of my renal consultant with whom I had an appointment later in the week. The long and short of it is it was cancelled so my usual Doctor from  Clayton Brook took it upon himself to ensure I visited Chorley Hospital.The bottom line is thanks to Clayton Brook Surgery, my life was probably saved. When I was discharged, the surgery also proactively arranged a follow up blood test at the surgery later this week, without my doctor yet even having seen the discharge letter from the hospital. Whether it be the office or the medical staff I know I'm in safe hands. Thank you all.
GP surgery review: station-surgery
Title: Terrible
Rating: 1 out of 5
Visited: September 2023
Took my Grandaughter who was 1 years old in to see clinical pharmacist and she gave me a prescription for her knowing I may not be able to get the cream. Tried 3 different pharmacy but no luck. 
Rang the surgery, was 2nd in queue for 26mins gave up and went in to surgery to be told they don't answer calls between 12 and 1pm but there was no message saying that while I was holding all that time.
The receptionist was going to sort the prescription out for me and call me back, that was at 1pm.
I had my phone glued to my hand so I didn't miss the call from 1pm to 5pm when I should of been having a relaxing afternoon in Manchester but she didn't call back at all. Spoilt my day!!
Receptionist's shouldn't tell patients that they are going to ring them back and then don't!!
GP surgery review: station-surgery
Title: Absolute disgrace
Rating: 1 out of 5
Visited: March 2023
Had emergency appointment Tuesday 14th March 2023 @4.45, wasn't asked if I wanted my prescription sending electronically to chemist was just sent, travelled to chemist olnly for it not to be sent, rang doctors 2 urgent messages apparently sent to the gp, no one phoned me back as promised, couldn't get through on phones as per usual, went chemist following day and its not 10.44am wed 15th march and still no prescription, had to waste time and petrol money travelling to the doctors and demanding not to leave till given my prescription
GP surgery review: station-surgery
Title: Impossible to get in
Rating: 1 out of 5
Visited: December 2022
Unfortunately it is near impossible to get in for someone who has to work full time, you need to ring at a minimum of 5 times to get through, only to be told there are no appointments available. The only other option would be to come into the practice at 8am to try get an appointment, which isn’t fair for someone who needs care. Only results in people having to use important hospital care unnecessarily.
GP surgery review: station-surgery
Title: appointments
Rating: 3 out of 5
Visited: October 2022
can't understand why i cannot book my appointment online there never seems to be any appointments released
GP surgery review: station-surgery
Title: A disappointing visit
Rating: 1 out of 5
Visited: June 2022
I have been considering writing this review for a while, since this appointment I have not wanted to go back to the doctors. I found the doctor unsympathetic and in other words incorrect, I simply sat there explaining to him how I was feeling and I got absolutely nothing back, if anything I felt worse for going and taking the time to try and get some help. I was made to feel that I was incorrect. Since this appointment I have seen a therapist and she also said how incorrect the information he provided to myself was. I know doctors work hard and have to see many patients however this doctor lacked empathy and people skills.
GP surgery review: the-surgery-chorley
Title: Absolutely shocking
Rating: 2 out of 5
Visited: June 2023
I recently requested a repeat prescription for hayfever medication which got rejected! I have suffered severe hayfever for around 20 years and in the past 4 years this has also affected my breathing requiring me to use an inhaler. I have spent almost 4 hours trying to contact the surgery to see where my prescription is up to only to be told it has been rejected as it can be bought otc. I asked for an appt with a doctor (the girl on the phone had a serious attitude and could probably do with learning some customer care skills) but there were no bookable appointments available. Anyway, after a couple of phone calls to different chemists, it was confirmed that you cannot buy my usual hayfever medication or blue inhalers otc as they can only be prescribed by a medical professional. I called the surgery back (which took another hour to get through), the girl was very helpful and somehow managed to find an appt for me 2 days later. I understand there are procedures etc to follow but I have an ongoing allergy which I have been prescribed medication for most of my life and I shouldn't be having so much trouble with this. Absolutely shocking service!
GP surgery review: the-surgery-chorley
Title: Use another GP
Rating: 1 out of 5
Visited: May 2023
I understand how GPs are under stress and there arnt enough of them. However why when you do get an appointment (finally after many many days trying as no routine ever avaliable) do the doctors seem uncaring, dismissive and unwilling to make a referral for anything. Your not taken seriously. Find another GP you can't get much worse than this place. Anyway after long conversations I was referred and did have a problem that needed treatment by a specialist.
GP surgery review: the-surgery-chorley
Title: On hold for 78 minutes
Rating: 3 out of 5
Visited: March 2023
I rang the surgery at exactly 08:00 this morning to receive an engaged tone. I repeated this a further 29 times and finally got connected at 08:05.  I proceeded to be on hold for 1 hour 10 minutes listening to the standard music (no idea where I was at in the queue) before getting through to the receptionist.  I was then told that all the appointments for the day had been allocated and there was no availability and to ring back at 8am on Monday. After explaining the situation the lady kindly managed to get me an appointment for the 14th April.  This is a long way off and given I desperately need to see a doctor I am going to have to go through the process again on Monday.
GP surgery review: the-surgery-chorley
Title: Worst practice I've ever been with
Rating: 1 out of 5
Visited: January 2023
It's Bank Holiday Monday after New year . 3 of us are ill . 2 kids and myself.  We ended up at urgent care . My boys both have tonsillitis and I have a water infection with possibility of kidney stone and/ or shingles.  We all had very high temperatures.  We didn't notice that the hospital doctor had prescribed my boys amoxicillin tablets..  went to our doctors to see if they could change the script to medicine as neither can swallow. Now on Wednesday and I have to call meds management team who aren't in till 3pm . That's after the snotty receptionist having a snipe about us not noticing the scripts said tablets. So my boys have to suffer in pain for however long it takes until we have their scripts sorted. Absolutely disgusting.  No doubt the onus will be put on us for not checking the scripts even tho all 3 of us are really ill . Hospital doctor also wants me to have a scan on kidneys but my own doctors will look at me like I'm lying as has happened in the past. If it wasn't for the fact that I'm awaiting biopsies being done I would have changed doctors ages ago !!!
GP surgery review: the-surgery-chorley
Title: No bookable routine appointments
Rating: 2 out of 5
Visited: January 2023
There is no service to book appointments other than emergency (on the day) appointments. My need is not an emergency and I do not want to lie and take an emergency appointment that others may need. I have to phone on the day the next time I can attend. Very frustrating for working people who will need to give advanced notice to employers and cannot therefore make appointments in advance for when I have leave. I also work in the NHS. This will mean I will have to take unnecessary time off work at my employers expense (the tax payers money) when a bookable appointment would have prevented this. This more than likely means I will not book an appointment for many weeks, until I next have leave. I have a lump, hopefully this will not be anything time dependent.
GP surgery review: the-surgery-chorley
Title: Cold, treatment of patients....zero compassion
Rating: 1 out of 5
Visited: March 2022
Oh, what an absolute joy it is when trying to get through to the Surgery, Chorley..either phone lines are down..no daily appts left after faffing around. Then being told no-one else has complained.err..ok..right..a.perfect way of handling sick patients.. people you have..not!..it seems you can be rude, dismissive to us but God forbid we dare to question why we are now left, again, with no appt..even though the patient is quite poorly with covid, can't attend anyway..but just a tiny snippet of help to see if someone could issue a prescription for another problem, as I am diabetic...I could go on but to be quite honest....I'm done..I give up...my email was printed off, apparently.where it is now, who knows.!!!!....lost in the 'ether ' of The Surgery lost emails.......I was given a Manchester telephone number to ring....to ask for help but can't help feeling hurt and frustrated by the robotic treatment I received today..it takes nothing to treat people with respect...especially when they are at their most vulnerable.
GP surgery review: the-surgery-chorley
Title: Absolutely pathetic
Rating: 1 out of 5
Visited: February 2022
Absolutely pathetic service, recommended OTC medication I specifically told them had made me ill the previous day.
Had an appointment for a different matter the same week. They rearranged the appointment which I then attended. Only to receive a phonecall whilst I was parking up outside the practice to inform me that it had been cancelled and I would have to reschedule. 
Told receptionist multiple times I cant attend during normal work hours to be told there are no appointments available as early morning or late night. 
Got home, went on the app and funnily enough there was an early morning appointment for the week after. Absolutely pathetic service
GP surgery review: whittle-surgery
Title: Forward moving ,Backward thinking !
Rating: 1 out of 5
Visited: March 2023
I was Previously registered at this surgery when it was located at its former dilapidated Preston Road site , getting an appointment was never an issue .Now in its newly located impressive state of the art building looking .(Not sure what it’s like on the inside  as I can never get in ), same reason as previous reviews !
Ring bang on 8am,’your in a queue of 30 seems to be the standard automated reply , please request call back and you will keep your place in the queue.Call back arrives 55 mins later to be told there are no appointments ring again tomorrow so on and on and on it goes 
Modern Britain what an absolute joke.
GP surgery review: whittle-surgery
Title: No appointments for children
Rating: 2 out of 5
Visited: March 2023
I’ll start by saying that the GP’s and Nurses are fantastic at this practice. 
But trying to get an appointment is a nightmare.
My daughter had a minor injury/pain that definitely did not warrant A&E (especially at the minute when the NHS is advising that only genuine life threatening emergencies are to attend A&E due to the junior doctors strikes). 
After over one hour on hold I was told there were no appointments for her. I explained that she was a child and should be offered a same day appointment. 
I spoke to the Practice manager and she was rude and put the phone down on me without saying goodbye. I was told she would call me back. 
Three hours later I got a call back and they then directed my daughter to A&E which was completely inappropriate and a waste and misuse of resources. 
I will be informing A&E that we were told to attend there by the GP as they refused to see her.
GP surgery review: whittle-surgery
Title: Appalling appointment system
Rating: 1 out of 5
Visited: August 2022
The first question of filling out this review, "when did you last visit this GP?". The answer, never. It is impossible to get an appointment at this surgery.
Today I was on the phone for 45 minutes, purely for them to answer and tell me that the only way to get an appointment is to ring at 8am. I have been told this before for emergency appointments, but to apply this to all appointments is absolutely ridiculous! Not to mention that they have also recently removed the option to ring at 2pm for an appointment. 
I am concerned about a lump. Cancer runs in my family on both sides so you can understand why I urgently want this to be checked out. However, even after explaining this to the receptionist I was still told the only way to get an appointment was to ring at 8am, like it is ever possible to get through to them at this time!
The complete failing of the appointment system really does make you question the care that this surgery would provide, should you manage to get an appointment.
GP surgery review: whittle-surgery
Title: appointments
Rating: 3 out of 5
Visited: July 2022
appointment service not fit for purpose, not even able to get a telephone appointment .how am i supposed to book to off work, can't afford to keep ringing everyday on the off chance they have an appointment .why can't we book in advance? seems to be a recurring problem,
GP surgery review: darwen-healthcare
Title: outstanding practice
Rating: 5 out of 5
Visited: December 2022
I had a fibromyalgia flare up and was in a lot of pain, i used the e-consult facility on the MyGP app to request advice, I was phoned back by a clinician within an hour for assessment and was invited to attend clinic for a face to face assessment later the same day.
Always an outstanding service, I have never struggled to get an appointment and the app makes it extremely easy and quick, the staff are helpful and clinicians are all brilliant.
GP surgery review: darwen-healthcare
Title: They put the patient first
Rating: 5 out of 5
Visited: September 2022
Both times I've needed help from the GP since registering everyone has been so helpful and gone the extra mile. The doctors and nurses always take concerns seriously and listen to what you tell them. The reception staff were so helpful when some paperwork I needed hadn't been signed by a doctor - despite being really busy they went and sorted the problem there and then for me which I really appreciated.
GP surgery review: darwen-healthlink
Title: forever waiting
Rating: 3 out of 5
Visited: September 2023
shocking automated phone system, they phoned me and didnt leave a message (I'm not ill, waiting on results and haven't been in to see them for 5 years) so no idea what they wanted.
Nearly put the phone down with all the waffle before picking an option, did put it down after waiting 10 mins and still being 3rd in a queue.
Maybe they'll call back, maybe they won't who knows lol
GP surgery review: darwen-healthlink
Title: Diabolical service
Rating: 1 out of 5
Visited: April 2023
Diabolical service, not sure what's happened in the past 12 months but the Practice has gone majorly downhill. Been at the surgery since birth (over 30 years) and never had a problem until the past 12months. Ordered a prescription at the start of April and I still don't have the correct prescription, same medication I have been on for years, why is it so complicated! Definitely looking at moving surgery!
GP surgery review: spring-fenisco-healthlink
Title: Spring-Fenisco Healthlink
Rating: 5 out of 5
Visited: January 2024
Extremely efficient + patient orientated. Call or message surgery - 2 surgeries available to attend. Messaged and within half hour call back and appointment organised sane day.
GP surgery review: spring-fenisco-healthlink
Title: Exceptional service
Rating: 5 out of 5
Visited: April 2023
Myself and close family members have needed medical assistance recently.
We have all been given speedy personal service with positive outcomes.
The experience we have had, has given us renewed faith in the gp service.

When making initial contact with the receptionists, they listen, are caring and helpful. The Gps are skillfull and act swiftly, and follow up their actions.

We are aware of pressures and demands on the NHS and gp surgeries. These people are doing an amazing job.

Complaints seem easy to make, but I would like to compliment the staff and Gps at this surgery.

Thank you.
GP surgery review: the-mount-view-practice
Title: Over-reliance on tech and horrendous telephone waiting times
Rating: 3 out of 5
Visited: June 2023
How many times have we tried to book an appointment via the online portal, only to find that it is either unavailable or, as just now, having spent 20 minutes filling in the required details, the system then tells me it's closing down until tomorrow? 

Technology should be a servant and not a master. Unwell people need human contact and not a "one-size fits all" inhuman approach!

Waiting times on the phone are a nightmare, regardless of the time of day or the nature of the call. Having one person on reception trying to deal with calls and face to face enquiries simply doesn't work!
GP surgery review: the-mount-view-practice
Title: No show doctor/personne;
Rating: 1 out of 5
Visited: April 2022
When a person has checked in for an appointment it is surely up to the doctor/nurse to come out into the waiting room and call the patient. You should not wait 45 minutes before going back to reception to be told you had been called over a screen and did not respond. Who is aware that is the system for one person when other doctors/medical staff are coming out and calling people's names without reception explaining this.
GP surgery review: haverthwaite-surgery
Title: Perfect from reception to nurses and Doctors
Rating: 5 out of 5
Visited: August 2022
Very good they listen and they don't rush people through. Explain exactly what's wrong and do their very best for you .