janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: burnham-health-centre
Title: Helpful staff
Rating: 4 out of 5
Visited: August 2023
Bar one occasion, I've always had great care from Burnham Health centre. The staff are friendly and helpful. Reception staff are always polite.
GP surgery review: burnham-health-centre
Title: Great service
Rating: 3 out of 5
Visited: August 2023
I completed a form online for a telephone appointment about an eczema flare up. They phoned very promptly, and after checking that I could come on, invited me in to examine me in person. Very prompt service and helpful.
GP surgery review: burnham-health-centre
Title: The few occasions I have had to use the practice
Rating: 3 out of 5
Visited: August 2023
I have managed to circumnavigate the system. However it's far from perfect . Today was excellent using the new triage system. 2 weeks ago we were distraught that no one could help. Receptionist did not understand the situation and a great local chemist came to the rescue. If the practice improves significantly I would recommend. Currently no.
GP surgery review: burnham-health-centre
Title: Great service
Rating: 5 out of 5
Visited: August 2023
Got referred for a call back by NHS Ask First app. Doctor called me after an hour, and booked an appointment for me within half an hour. He saw me inmediately after arrival and provided excellent care. Overall, a most satisfactory experience.
GP surgery review: burnham-health-centre
Title: Can not fault the care given to me at this Doctor’s Surgery
Rating: 5 out of 5
Visited: August 2023
Rang first thing in the morning for a telephone appointment luckily managed to get one as sometimes it’s difficult online
The Doctor rang me at the allotted time given
He was excellent as always
GP surgery review: burnham-health-centre
Title: Great service
Rating: 5 out of 5
Visited: August 2023
Unable to get an appointment over the phone but used the app and provided my symptoms and got a call back with in an hour which was great as I was in so much pain and they sent a prescription directly to my chemist.
GP surgery review: burnham-health-centre
Title: Nurse team are wonderful
Rating: 5 out of 5
Visited: August 2023
Nurse was really lovely and put me at ease straight away! Great duty of care and comfort throughout whole appointment, it's my first appointment at this practise and already they have been amazing.
GP surgery review: burnham-health-centre
Title: Extremely helpful
Rating: 4 out of 5
Visited: August 2023
The doctor I spoke with listened to my concerns and helped put in place the steps that need to be taken to get to the bottom of my issue.
GP surgery review: burnham-health-centre
Title: Excellent care
Rating: 5 out of 5
Visited: August 2023
I was treated quickly effeciently by all members of the practice staff when I became I'll. I was correctly advised to go to A&E because my symptoms were of concern. This proved to be vital as I was quite seriously I'll.
GP surgery review: burnham-health-centre
Title: Great Phlebotomy Service
Rating: 1 out of 5
Visited: August 2023
Great Service from Phlebotomist Professional Friendly and Very Helpful .
Also with all the Phlebotomists i have had appointments with .
GP surgery review: iver-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: January 2024
Had blood test at 8.14 am was done on time an was able to get to school on time aswell. Staff was very friendly an profeesional
GP surgery review: iver-medical-centre
Title: Great practice great service
Rating: 5 out of 5
Visited: January 2024
I had to get an urgent appointment in which I was asked  to fill out a request on the new online form for appoinmemts. I had a reply via text message withi. 20 minutes with an appointment booked for that day. Thank you
GP surgery review: iver-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: January 2024
I phoned the surgery I waited till I was on queue no 1 and when it came to my turn the phone continued to ring I decided to drive to yhe surgery which was empty bar one person spoke to the receptionist 
Who dealt with my query straight away.
GP surgery review: iver-medical-centre
Title: Complete Mismanagement
Rating: 1 out of 5
Visited: January 2024
I followed their process to book an appointed for my elderly mother, I received two call, which rang twice and then they hang up before I could answer the call. Then I received a text message to book a slot for the appointment which I did. Later in the day when I called to ask when I was expecting to receive a call back, I was informed that the appointment was arranged face to face, when the text message I received was for a telephone appointment.
GP surgery review: iver-medical-centre
Title: Great helpful practice
Rating: 5 out of 5
Visited: January 2024
GP are very helpful, staff members are really supportive, appointments are always on time with several reminders. The Iver Medical Centre is the best in area.
GP surgery review: the-allan-practice
Title: Great GP and practice
Rating: 5 out of 5
Visited: November 2022
Having had a few medical concerns lately, I want to thank the Allan Practice for their consistent support and service. My GP has been great, supportive and always helpful - I would recommend the practice to anyone in the area.
GP surgery review: the-allan-practice
Title: All ways there for us
Rating: 5 out of 5
Visited: November 2022
I made an appointment no problem I saw my normal Dr very good advice had flu and Covid vaccinations thanks Calcot medical centre.
GP surgery review: the-allan-practice
Title: Great service
Rating: 5 out of 5
Visited: November 2022
I have had several reasons to contact the surgery in recent months with various ailments and have been surprised and pleased to have such prompt assistance. Referrals to consultants have been received in good time. Supportive appointments with short waiting times.
GP surgery review: the-allan-practice
Title: The NHS at its best
Rating: 5 out of 5
Visited: November 2022
I’m not a regular user of The Allen practice but whenever I need a consultation or a referral I’m so pleased to be registered with you. Available, professional, listen, considerate, understand next steps and take action in a timely manner.
At anytime one could not expect more, during these times I can only thank you….you are a role model for “best practice “
GP surgery review: the-allan-practice
Title: Great Service
Rating: 5 out of 5
Visited: November 2022
Using the Patient Access on-line facility, I was able to book an appointment within one week. The Doctors advice was clear, concise and easily understood. We are fortunate to have such a good surgery in our area.
GP surgery review: the-allan-practice
Title: Great Practice
Rating: 5 out of 5
Visited: November 2022
I have been a patient for a couple of years now and cannot fault the service I have received at the Allan Practice. From speaking to the receptionists and to then having phone calls or face to face appointments with the doctors everyone has been friendly and welcoming and my concerns have been dealt with swiftly and followed up when needed.
GP surgery review: the-allan-practice
Title: empathetic and supportive
Rating: 5 out of 5
Visited: October 2022
A few recent interactions with regarding my elderly mother have been very good. Aside for prompt calls (many times ahead of scheduled times), the doctor has demonstrated great patience and empathy when dealing with my elderly mother and has gone out of his way to find short and long term solutions. 

A great start to the new practice. thank you!
GP surgery review: the-allan-practice
Title: Good practice
Rating: 3 out of 5
Visited: October 2022
This is a good practice and the doctors and nurses are very friendly and provide great health care. It’s always been easy for me to get a telephone appointment and they answer messages very quickly on the NHS App and Patient Access. However I would say that whenever I have spoken to secretaries that I have found them quite unhelpful and rude at times.
GP surgery review: the-allan-practice
Title: Caring and thorough
Rating: 5 out of 5
Visited: October 2022
I saw the doctor yesterday at very short notice. I phoned the surgery just after 9 am and was offered an appointment at 10.30. 
I was very anxious that I was developing a DVT.
My concern was immediately recognised by the secretary I spoke to on the phone which was excellent. 
The doctor was very thorough and she explained everything carefully. She measured my blood pressure and weight. She examined my lower leg very thoroughly and I was reassured by her diagnosis. 
At no time I feel she was rushing. 
She was very caring and empathetic in her response to how I was feeling.
GP surgery review: the-allan-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: October 2022
I have been a patient at this practice for many years and have always received the best possible support. I was recently in hospital and since being discharged have spoken to both my GP and the pharmacist about my medication. Both were very helpful and supportive which gave me a lot of confidence. I know I can contact the practice who will respond quickly which is most reassuring. I am very happy with the support I am receiving and the professionalism of the practices staff. First class well run practice in my experience which I’d have no hesitation recommending.
GP surgery review: newbury-street-practice
Title: Vaccination Process
Rating: 5 out of 5
Visited: November 2022
I went to King Alfred’s school today for my vaccinations, both flu and the latest covid - such an easy to use service - really friendly and quick. Thank you to all the doctors, nurses and volunteers from Newbury St Practice!!!
GP surgery review: newbury-street-practice
Title: Practice Nurses
Rating: 4 out of 5
Visited: November 2022
I recently had a phone call with one of the nurses in the practice and I would like to say how kind and helpful she was, she really gave me a lot of time and came up with very helpful suggestions and a care plan.
GP surgery review: newbury-street-practice
Title: Very friendly service
Rating: 5 out of 5
Visited: November 2022
Spoke with very helpful receptionist, at 8.50 within an hour phone call from gp within 2 hours on way to have x ray.  Certainly cannot criticize that situation
GP surgery review: newbury-street-practice
Title: Terrible receptionists
Rating: 1 out of 5
Visited: November 2022
When you call a doctors surgery the patient is generally worried nervous and scared about something that may be wrong it takes a lot for them to call … that aside having surgery today and for the nurses at the hospital to request to have dressings changed the following after a surgery and the receptionists, to be so rude huffing and puffing not helping is disgraceful, mean and also for someone that has had quite a scary experience simply not needed. I understand how busy nhs services and are in awe of what hero’s they  are however being made to feel even worse than you need to unfair.
GP surgery review: newbury-street-practice
Title: Excellent telephone assistance
Rating: 5 out of 5
Visited: November 2022
I have been calling every Day off (so once a week) since June. Today was the first time I’ve spoken to a lady that has been very helpful and understanding. I asked her name ( can’t say due to t&c) she is a credit to your practice and team. Teach the rest off from her standards and attitude and the practice would go far.
GP surgery review: newbury-street-practice
Title: Great service via phone
Rating: 5 out of 5
Visited: November 2022
Good detailed conversation with Doctor, which was organised via very helpful lady covering doctors reception this morning. Dr has put my mind at rest and has organised an appointment for next week
GP surgery review: newbury-street-practice
Title: Great service
Rating: 5 out of 5
Visited: November 2022
I have been very fortunate to be able to get an appointment with a dietician and it completely changed my life. I though I knew about nutrition, triggers, fasting etc, but the talk we had went deeper than calories counting and learned so much! I am glad NHS is offering this type of service and educates rather than treat. Thank you for everything.
GP surgery review: newbury-street-practice
Title: Difficulty in communication with a GP
Rating: 2 out of 5
Visited: November 2022
At times, since Covid, it seems as if the practice is protecting itself from the public, putting up barriers to their writing or speaking to a GP. Other reviews have mentioned the problems patients routinely encounter, e.g. its taking three phone-calls and repeated explanations to get through to a GP; the totally inflexible Anima system, which only allows an enquiry on the days the assigned GP is working (whereas e-consult gave daily access). To these I would add the apparent reluctance of GPs to undertake face-to-face consultations. Remote diagnosis over the phone is surely not a safe method of treating illness.
After much frustration, I finally found a member of the Patient Co-Ordination team who was prepared to ensure emails containing important information for a GP actually reached them. The person had better remain nameless for fear of overwhelming him or her with messages from other disgruntled or desperate patients.
In conclusion, the decision of the practice to put its patients through hoops by only giving out appointments daily is clearly not effective and should be reconsidered. Most businesses run on at least a weekly diary.
A straw poll among local residents indicates that NSP is becoming, if not already, a byword for inefficiency and unfriendly to patients. A poor reputation is difficult to alter.
GP surgery review: newbury-street-practice
Title: Wonderful Healthcare Worker - Michelle Hunt
Rating: 5 out of 5
Visited: November 2022
Thank you so much for taking my bloods today. They have always been difficult to take. You go them first time which no-one ever has. Plus you really put me at ease. I really appreciated your help today. Patrick Kilgour xxx
GP surgery review: newbury-street-practice
Title: Great Listening Skills and Professionalism
Rating: 5 out of 5
Visited: October 2022
My Dr listened and evaluated my symptoms over a number of weeks and prescribed effective solutions for me to try. I really admire her patience in these difficult times when demands on the local health service is incredibly high. I have read some poor reviews about the practice recently and so wanted to express my thanks to the team there and highlight that not all feedback is negative.
GP surgery review: richmond-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: April 2022
I received a response to my recent e-Consult within 24 hours and treatment was received without the need for a visit to the surgery. 
GP surgeries are coping with increased workload, high patient expectation and expanding local population. I was very impressed with the service I received from all staff at Richmond Surgery.
GP surgery review: richmond-surgery
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
Excellent as always.  I’ve been with the practice for 24 years and on the few occasions I’ve needed to consult my doctor she has been very clear with her diagnoses whilst being compassionate.  Recently I contacted the surgery with COVID vaccination queries and also for advice in the event of getting COVID.  A member of staff was extremely helpful and addressed all my questions efficiently.  Many thanks to all Richmond Surgery staff.
GP surgery review: richmond-surgery
Title: Excellent consultation
Rating: 5 out of 5
Visited: January 2022
Last week I had a telephone consultation with a physician’s associate at the surgery.  What a friendly and knowledgeable guy.  He spent lots of time discussing my condition with me, answered all the questions I had and I didn’t ever feel rushed to finish the call.

I’ve not spoken to him before so I don’t know if he’s new to the team.  In my opinion he’s a great addition.
GP surgery review: richmond-surgery
Title: Fantastic experience from the nurses
Rating: 5 out of 5
Visited: January 2022
I cannot rate the nursing staff highly enough following my recent visit for my smear test.  They always put you at ease and make what could be an extremely uncomfortable procedure much less stressful!  Thank you so much!
GP surgery review: the-orchard-surgery
Title: Flu vaccine
Rating: 5 out of 5
Visited: October 2022
When I arrived the staff were very friendly and helpful with me advising me what to do. COVID protocols were very much present and staff highlighted this to me.
GP surgery review: the-orchard-surgery
Title: Fast & Efficient Flu Jab
Rating: 4 out of 5
Visited: October 2022
I arrived late on a Sunday for my annual flu jab, but the staff were understanding and helpful. 
I only waited s couple of minutes before being called for my appointment. 
The pharmacist who administered my jab was very helpful and knowledgeable. 
The procedure was fast and efficient. 
I was out within ten minutes. 
Excellent.
GP surgery review: the-orchard-surgery
Title: Helpful and good communication.
Rating: 5 out of 5
Visited: October 2022
We had real trouble getting hold of my daughter’s medicine due to a supply shortage. Surgery was helpful after we filled in a request and arranged a prescription to a different pharmacy that could supply some. This medicine hugely improves my daughter’s quality of life, so really grateful for the surgery’s response and help when they are so busy. Keeping us informed by text also very much appreciated. Thank you!
GP surgery review: the-orchard-surgery
Title: Excellent Team
Rating: 5 out of 5
Visited: October 2022
Visited the Surgery for my Flu jab and the reception team were very courteous and friendly and made one feel relaxed.
GP surgery review: the-orchard-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
This practice are very helpful and flexible . They have time to listen and you can even have a e consult .
GP surgery review: the-orchard-surgery
Title: Great care
Rating: 5 out of 5
Visited: October 2022
I was seen by a GP and MSK specialist within the same week. Both were very attentive and I felt listened to. They both took their time with me and were very thorough and explained everything very well
GP surgery review: the-orchard-surgery
Title: Efficient and friendly service
Rating: 5 out of 5
Visited: October 2022
Had help in a fast and efficient manner. Well done stuff will definitely encourage more people to work with you.
GP surgery review: the-orchard-surgery
Title: Flu jab
Rating: 4 out of 5
Visited: October 2022
Very easy to get in to have my flu jab on Sunday morning. Staff very welcoming and helpful. Took no time at all to book in and have the jab
GP surgery review: the-orchard-surgery
Title: Very good service and helpful
Rating: 4 out of 5
Visited: September 2022
Always helpful and get quick appointments. I have requested econsult and got a text that will contact me in a weeks time. Good communication. Also got quick blood test appointment and smear test appointments previously.
GP surgery review: fordingbridge-surgery
Title: Lovely Nurse
Rating: 5 out of 5
Visited: June 2022
Visited on Wednesday for my first smear and was looked after by a lovely nurse (apparently I am not allowed to name her). I was nervous but her chatty and kind manor put me at ease. She was happy to answers all of my questions I felt like I was being listened to. Very positive experience :-)
GP surgery review: fordingbridge-surgery
Title: Good gp practice
Rating: 5 out of 5
Visited: June 2022
Service is very good at all levels whether its go or nurses only comment telephone system answering dreadful needs more staffing or updating
GP surgery review: fordingbridge-surgery
Title: Very efficient fast response to my emergency call
Rating: 5 out of 5
Visited: June 2022
I Was contacted within an hour by a doctor who requested I came in an hour later, I was seen by a very kind professional lady who made me feel at ease and helped me straight away by explaining everything to do with my condition and prescribe what was needed to help.
Well done everyone at Fordingbridge Doctor surgery!
GP surgery review: fordingbridge-surgery
Title: Great practice, staff and doctors
Rating: 5 out of 5
Visited: May 2022
Excellent surgery. Amazing Doctors and staff. Who go the extra mile every time! Have never failed me!
GP surgery review: fordingbridge-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: May 2022
As always excellent service from all staff, always polite and helpful! I had a question about a prescription which was dealt with as requested. I also needed a copy of latest letter from consultant which was printed off for me. And I booked my next blood test appointment with the nurse.
GP surgery review: fordingbridge-surgery
Title: Speedy Response
Rating: 5 out of 5
Visited: April 2022
I had been in considerable pain and phoned the practice and was quickly seen by a trainee GP. The follow up 2 appointments were also speedily arranged in conjunction with ultrasound at Salisbury Hospital and blood tests. Although this GP was a trainee she liaised very quickly with her mentor to diagnose and treat my medical issue. Her manner was reassuring and warm. So thank you to Fordingbridge practice I wish I could mention her name (S)!
GP surgery review: fordingbridge-surgery
Title: Spring booster
Rating: 5 out of 5
Visited: April 2022
We would like to thank the volunteers for their help and patience when we visited the practice for our spring booster.
Also, many thanks to the staff giving the vaccine,  who I understand stayed on to deal with a situation. They were still cheerful and caring. Much appreciated.
GP surgery review: fordingbridge-surgery
Title: Good service
Rating: 5 out of 5
Visited: March 2022
Had a good experience when we went to link our medical records very friendly and helpful would always recommend this practice
GP surgery review: fordingbridge-surgery
Title: Comforting  atmosphere
Rating: 5 out of 5
Visited: February 2022
Very helpful and reassuring, l came home feeling better for talking over about my complaint, having been given  the time to do so.
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: January 2024
I was given good examination and anti biotics they were delivered and now I am getting back to feeling better fhankyou dr
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Apart from a confusing receptionists the visit was very professional, with every question and concern addressed
Thank you
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: January 2024
I like the fact that the surgery uses digital healthcare if suited to the situation, this helps save my time and the healthcare team's time and also to reduce the spread of infections during the winter virus season.
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Receptionist was polite and helpful. She made arrangements for a doctor to call me. I received a prescription for the 
medication I needed.
GP surgery review: east-shore-partnership
Title: My experience
Rating: 2 out of 5
Visited: January 2024
I didn't feel I was taken seriously. Well, I wasn't, as I still have the issue with the pain over my hernia surgery repair which has a wire mesh.
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: December 2023
Very good response phoned first thing in morning, by 4 o clock i had my treatment in my had brilliant
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: December 2023
I feel the the surgery has improved so much in the last 6 months I can not fault the doctors nurses and even the receptionist have improved.
GP surgery review: east-shore-partnership
Title: My experience
Rating: 1 out of 5
Visited: December 2023
I have not had any experience with east shore recently so have no idea why I am being asked for feedback. It's impossible to see anyone.