janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: croft-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Really helpful advice, in the future, if needed will be speaking to you about it. It would have been helpful if I had some leaflets to take with me, as I can't remember everything that was discussed.
GP surgery review: croft-medical-centre
Title: Fantastic service from doctor at the practice
Rating: 5 out of 5
Visited: January 2023
Brilliant service and follow up from the doctor and speedy referrals. Doctor was kind informative and explained things clearly.
GP surgery review: croft-medical-centre
Title: Swift service
Rating: 5 out of 5
Visited: December 2022
Following an health issue I recently had, my GP practice got me a same day face to face appointment. My GP was extremely informative and kind. She referred me to the hospital during my actual appointment.
The hospital contacted me the next working day and were equally efficient and sorted out my issue. 
I am very grateful to the NHS. Thank you
GP surgery review: croft-medical-centre
Title: Exceptional care
Rating: 5 out of 5
Visited: October 2022
From the receptionists to the doctors, the majority of the staff are extremely courteous, helpful and thorough. Customer care is very good and most of the doctors are prepared to give extra time and attention to provide the best outcome, with care and compassion throughout. We have been particularly impressed as a family by their prompt input in an acute situation, and also in preserving with different approaches for chronic conditions too. Grateful for the care we receive and can access reasonably readily.
GP surgery review: croft-medical-centre
Title: worst practice ever
Rating: 1 out of 5
Visited: October 2022
Staff informed me that I could not join unless I provided my NHS number.  It took months to sort out and then I had to wait weeks for an appointment.  I told the doctor about my problems only to be met with the answer "oh, I'm not really concerned about that", which is useless to me and doesn't help.  Staff are rude and overly assertive, for no good reason, almost aggresive.  I attended the surgery twice and it was empty but the receptionists were all sitting in the back having a conversation and left me standing at the desk.  They did blood tests, wanted to talk to me about the results today and have cancelled the phone call from a doctor - instead they want me to speak to their pharmacist.  This is not the NHS service that is expected of our taxes!
GP surgery review: warwick-gates-fam.hth.ctr
Title: Horrible experience, looking to find another surgery
Rating: 1 out of 5
Visited: February 2023
I moved back from university last year and the practice had lost all my medical notes so I ended up having to do a Subject Access Request to my old GP to inform my new GP of all the medications I have been on. I requested a repeat prescription and the surgery were not aware of a medication change, though they had stamped and documented a letter of notice as well as uploaded this letter onto my Patient access file. 
I recently began new a new medication and didn't realise the symptoms I was feeling were side-effects of this new medication. I ended up going to the surgery every couple of days because I was feeling so unwell and nothing was helping. The doctor did not inform me it was due to side effects and kept giving me other medications instead, only to tell me in the end that she didn't know what it was and asked me what it was! It's frustrating having a GP service that doesn't do their due diligence!
GP surgery review: warwick-gates-fam.hth.ctr
Title: Poor service through out the practice
Rating: 1 out of 5
Visited: February 2023
This practice provided me a "I dont Care" service. Receptionist's rude. They think they no best. Bombard you with txt messages for online questionnaire's when you should be having 1 to 1 about your illness. Surgery manager shy to speak to you if you want to provide feedback on poor service. 
Got my repeat prescription wrong and came out with excuses on trying out new medicines without any consultation with me.
When i rang to discuss they talk over you and back the clinicians. They should have refunded me as i have had to stop this medication due to other side effects. If only the prescription money came from their account.
The whole surgery needs to listen. Look at the number of complaint reviews. 
Previous staff who built this practice and now retired left this place with very high standards - How we miss their sympathetic and professional understanding for then their patient needs. They need to listen to patient feedback like they use to rather than fob them of the phone as quick as possible.
We patients also work and not being able to contact the surgery between 1pm to 2pm is a real disappointment. Sometimes its difficult to call from work due to privacy and being around other people. Hoping things will improve at this place as it seems a lot of investment has been made for patient care.
GP surgery review: warwick-gates-fam.hth.ctr
Title: Terrible Practice
Rating: 1 out of 5
Visited: January 2023
This practice makes things difficult from the minute you make your first phone call; prolonged queuing to get through, impatient, rude receptionists who are often judgemental and bossy, followed by always running late. They have no respect for patients & never apologise for keeping me waiting, often way past my appointment time. When you do get to see the nurse/ doctor, they rush you in & out and do not give chance to ask any questions.  When mistakes are made with prescriptions, they blame the pharmacy. No empathy or kindness. Receptionists need a lot of training, especially in courtesy, manners and politeness.
GP surgery review: warwick-gates-fam.hth.ctr
Title: Above and beyond
Rating: 5 out of 5
Visited: August 2022
Since having my two daughters (first in 2018 and second earlier this year in Feb 22) I have always been so thoroughly impressed (and grateful!) for the level of care, professionalism and dedication shown by all staff at this practice. 
The reception staff are incredibly helpful and accommodating, and even the dreaded 8am phone calls for an appointment are never too stressful, the queues are tackled quickly and appointments made available.  The nurses and doctors go above and beyond to support us. Whatever our visits are for, we are made to feel listened to and well cared for. I am grateful that my family are cared for under this practice. A huge thanks to all at Warwick Gates Family Health Centre for all your hard work
GP surgery review: warwick-gates-fam.hth.ctr
Title: Professional and extremely friendly receptionist staff
Rating: 5 out of 5
Visited: March 2022
After a very long period where seeing a doctor was a challenge due to Covid. Getting an appointment this week, seeing the nurse/doctor and getting the help I need was superb. More importantly- the receptionist staff are the best. So pleasant to talk to, kind and friendly. Well done WGFHC Team!
GP surgery review: whitnash-medical-centre
Title: Worst Receptionists ever met
Rating: 2 out of 5
Visited: July 2023
It is always a battle with these appalling reception staff. They are rude, dismissive and impatient. When you ask for a doctors appointment they ask numerous personal questions why. Then decide "in their judgement " you can go to the chemist instead. The chemist then says no, you need the doctor. They are more interested in their own conversations than helping people & make you feel like a time waster. Manners & courtesy here are long gone, replaced by patronising arrogance. When you do insist, and see the doctors,  they are lovely and so helpful.  The staff need urgent training,  starting with manners
GP surgery review: whitnash-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: April 2023
Called for an appointment at 8.30, Dr called back and treatment advised by 8.35. 
Super friendly receptionist and lovely doctor
GP surgery review: whitnash-medical-centre
Title: Big Thank You
Rating: 4 out of 5
Visited: March 2023
We need to change our medical practice as a result of a house move. This has worried me greatly due to the nature of my health issues. Thank you to the friendly gentleman on reception today who has been helpful, informative and reassuring. We hope to join this practice soon.
GP surgery review: whitnash-medical-centre
Title: Amazing practice!
Rating: 5 out of 5
Visited: October 2022
I don’t often get the time to do things like this as a busy mum of two small people but I really want to pass on my feedback, thanks and praise for the practice today!

My child really isn’t well at the moment so I rang at 8:30am this morning to get an appointment for them. The doctor called me back less than 30mins later and we went in to see them less than an hour after my initial call…what amazing service! I am so grateful to all involved, especially the doctor we saw who was just brilliant with us today (and on Friday of last week when I spoke to them too!).

As a swft nhs worker myself I am acutely aware of the strains on the service at present but any such issues really weren’t evident at all this morning in the reception staffs’ and the doctor’s speedy approach to the situation! 

Anyway, I just wanted to highlight how impressed I am with the surgery in general and with the specific doctor’s efforts this morning!

Thanks to all at Whitnash Medical Centre, we’ll always be ever so grateful to you guys, particularly as everyone’s been extra helpful since my child was diagnosed with a serious, life-changing condition 3 months ago.

I always recommend Whitnash to friends and family and will passionately continue to do so!

Thanks again!
GP surgery review: chancery-lane-surgery
Title: Fantastic Friendly Service
Rating: 5 out of 5
Visited: August 2023
I have recently joined this practice and they are the most friendliest GP surgery I have had the pleasure in interacting with. The reception staff work very hard and proficiently and follow up every single inquiry. They will be moving to a new building soon which is well deserved. GP's are also very nice. I highly recommend this great practice.
GP surgery review: chancery-lane-surgery
Title: Outraged
Rating: 1 out of 5
Visited: August 2023
Trying to call for my test results after a nervous few days waiting only to have the phone picked up and then clearly put straight back down every single time while the receptionists can be heard laughing and joking I'm the brief seconds the phone is connected. Absolutely disgusting behaviour when you're dealing with a public that don't want to need to contact you but obviously have a need to. 

Never experienced anything like it in my life, should be ashamed.
GP surgery review: chancery-lane-surgery
Title: Bricks come before patients
Rating: 1 out of 5
Visited: July 2023
Have been registered and loved this practice for many many years which used to had caring doctors, nurses, managers and reception staff who used to listen but it now seems that moving into a new glitzy all singing dancing promise of everything for the future it is going backwards.

Was told yesterday that they are no longer offering blood tests and having already been embarrassed having recommended this surgery to family members who have moved into the area was informed they were told by a very rude receptionist that they no longer are taking new patients and the list is closed.

Enjoy your new shiny new expensive building; my family and I will be moving to the smaller family focused local surgery which has managed to expand whilst keeping the focus on patient care.  

As a family we have always been happy at Chancery Lane but given the service we have received over the last two or three years we will not be moving to the new Hartshill building but will register with the lovely friendly smaller practice who seem to understand what is important to patients like blood tests, so much for bringing care closer to home - Chancery Lane look back and reflect, you are not representing, and have not for the last few years what the NHS was set up for.
GP surgery review: chancery-lane-surgery
Title: Not recommendable
Rating: 1 out of 5
Visited: July 2023
While the staff are kind and do their best to facilitate life to patients, I cannot say the same of the doctor.

Let me expand:
- The staff would send forms via email so that patients won’t need to waste time to physically go to the surgery. But the doctor will tell you to move your butt and go because they don’t have time to send stuff via email (hello 2023).

-unless you keep a diary of your tests, calls and symptoms, and you do your own chasing to ensure your referrals are made in a timely manner and your consultations, your conditions will remain undiagnosed or untreated.
I took a test for ADHD 5 or 6 months ago, and only because I asked about it, I was advised to write how I feel so that the doctor can present my referral (basically I took the test for nothing because the doctor did nothing for months, until I asked 2 days ago).

- the same happened with my ultrasound. The doctor forgot to request my ultrasound and finally did it at my 3rd complaint when after months of having the same conversation about abdominal pain, I still hadn’t received the appointment letter.

My husband is supposed to have blood tests every 3 months, but we have to go and ask.

Unless you’re up for chasing the doctor, double checking that your referrals are done and you enjoy wasting time in commute just to get a form you could easily get via email, do not register with them.

My recommendation to the doctor: if you feel you have too many patients to give them the service they deserve, either you take on more doctors or cut down your patients.
GP surgery review: chancery-lane-surgery
Title: Extremely Recommend
Rating: 5 out of 5
Visited: July 2023
highly recommend this lovely practice, very friendly and extremely helpful reception staff, if ever the appointments are fully booked i am always offered a future appointment or very good advise. The GP's always seem to go the extra mile and always follow up if needed. I am really looking forward too the future of the new building.
GP surgery review: chancery-lane-surgery
Title: Repeat Prescription
Rating: 5 out of 5
Visited: June 2023
Visited reception to ask about repeat prescription to treat back pain/inflammation for tablets last prescribed Nov 2000. Request taken for referal to GP and duly authorised. Appreciated acceptance of request without need to book appointment to check/discuss etc.  Thanks to receptionist/GP.
GP surgery review: chancery-lane-surgery
Title: No problems
Rating: 5 out of 5
Visited: June 2023
The date above is random.  My comments relate to the whole time I've been a patient at this surgery. 
I joined Chancery Lane Practice about 2 yrs ago. So far, I can say I have received great assistance when I've asked for it.  The receptionists are always polite and friendly when I telephone or visit the clinic, as have the other staff when I've seen them or spoken to then on the telephone, eventhough they were very busy.  Thankfully, I haven't needed to see a GP yet, but hopefully when I do need to, that will also be a good experience. Thank you.
GP surgery review: chancery-lane-surgery
Title: Friendly practice. With a forward looking approach.
Rating: 5 out of 5
Visited: June 2023
Friendly practice with staff that will go out of the way to help.
Gp's are helpful, and try to sort your issues, with Physio, Mental Health, Blood Scientist, Paramedics, Care Coordinator and Clinical Pharmacist at there disposal.  With new building in the process,  patients will have a better opportunity to get the help we deserve, all under one roof.
GP surgery review: chancery-lane-surgery
Title: Nothing is too much trouble
Rating: 5 out of 5
Visited: December 2022
I moved to Chancery Lane earlier this year from another local surgery which I had a bad experience with, I was very ill at the time but the Drs, Nurses and Reception Staff here are always really friendly and helpful and never make you feel as though you are too much trouble. I have personally never had too much of an issue getting through on the phone and have always been able to get an appointment when I needed one.
GP surgery review: chancery-lane-surgery
Title: Very Poor Service
Rating: 2 out of 5
Visited: October 2022
We have a newborn (now 6 months old) who has never seen his GP, despite having an awful cough and chest. The Doctors at this surgery refuse to have face to face appointments - how can you safely diagnose a 6 month old over the phone at that vulnerable stage in their life? Only a matter of time until something unthinkable happens.

Not to mention myself - I had a private Doctor telephone appointment via a work insurance policy I have (literally within 5 mins of requesting one), they advised based on photos of my mouth condition that I need an urgent face to face appointment this week as it could be something very serious. So I phone the surgery, the GP will not see me face to face, however asks for photos. Promises to get back to me in 2 days (!) however fails to do so. Phone call back to surgery who advise they will chase up GP - 1 day later still nothing.

Our 3 year old also has a terrible chest and GP wont see.

Only option to ring 111 or turn up at a&e.
GP surgery review: spring-hill-medical-centre
Title: Excellent Staff
Rating: 5 out of 5
Visited: August 2023
I personally have had excellent experiences at this surgery. While it would be nice to pre-book appointments, my daughter and I have never struggled to be seen when needed. The doctors are very attentive and sympathetic, and the nurses always excel and are very kind. 

It's a clean and pleasant space, with good services; iapt, pharmacist, dietician, etc., and very conveniently located.

I want to particularly thank the reception and admin team, as I know it is a thankless job. I've witnessed them being yelled at or mistreated, and it's why it's important to me to thank them. They always go above and beyond, and always are very informative and friendly, and I appreciate how professional they are, even when things are difficult.

Thank you to all involved at the surgery.
GP surgery review: spring-hill-medical-centre
Title: Friendly and efficient
Rating: 5 out of 5
Visited: July 2023
Very thoughtful and kind in approach.Listened and explained how to resolve issue.Very personable and professional.I brought up how people are rude when in practice. Which isn’t deserved and is unacceptable .Please respect your local practice and gp.
GP surgery review: spring-hill-medical-centre
Title: Very poor service.
Rating: 1 out of 5
Visited: June 2023
Referral sent from another health care service to make a hospital follow-up appointment. 6 weeks later on contacting Springhill to ask about how long it would be. Informed the Referral was lost and it was up to me to get another one. Shocking service.
GP surgery review: spring-hill-medical-centre
Title: All the team at springhilk
Rating: 4 out of 5
Visited: June 2023
All the team that helped during my recent illness.they were first class.the only difficulty that could be to make improvements with the tlephone answering systems especially when in comes to booking surgery appointments.
GP surgery review: spring-hill-medical-centre
Title: Very poor communication
Rating: 1 out of 5
Visited: June 2023
This practice would benefit greatly from training in communication skills and patient centred care.
Staff are making wrong and potentially dangerous decisions regarding patient care. Particularly where clinical reasoning should be involved in the decision making. To make things worse communication is very poor. Interrupting whilst a patient is trying to explain, not listening and showing no empathy what so ever. Also failing to escilate a complaint appropriately or seek advice from appropriate professionals to make clinically informed decisions. Very poor experience from this practice
GP surgery review: spring-hill-medical-centre
Title: Satisfied Patient
Rating: 5 out of 5
Visited: May 2023
Dealt with reception today, no need to go further. Both my wife and I fully appreciate the services of our local practice.
GP surgery review: spring-hill-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: May 2023
Given the vast amount of pressure that GP and primary care services are under at present I’ve never been let down by Spring Hill. If they cannot give me an appointment they can signpost me elsewhere. 
They have been wonderful with my children and the doctors we have seen are always generous with their time and care. 
Having worked in the profession myself, I can fully appreciate how hard they’re all working in such unpredictable times. Ever growing population in and around the area and therefore an increase in demand for services leaves people without the appointments they need, but I believe Spring Hill do their utmost to cater for this with what they have available. I do wish I could book non emergency appointments in advance but who’s to say what’s emergency and what’s not. This leaves me with aliments that I do not feel are worthy of emergency appointments being left untreated and I’d imagine this isn’t solely down to Spring Hill but NHS wide. 

Nonetheless all in all a great surgery with lovely doctors and supportive staff
GP surgery review: spring-hill-medical-centre
Title: Terrible practice avoid at all costs
Rating: 1 out of 5
Visited: April 2023
You can never get an appointment even when ringing at 8am in the morning. When  Ringing at 8am you are normally caller number 50 in the queue then when you do eventually get through it’s either they’ve got no appointments left or you wait all day for a phone call back and if you miss the call that’s it youve missed it. It’s never face to face appointments anymore.
GP surgery review: spring-hill-medical-centre
Title: Great Service from Nurse
Rating: 4 out of 5
Visited: March 2023
I have just had a health check with the nurse at this practice and the service received was fantastic.  The nurse was thorough and extremely helpful and reassuring and I am very pleased with the care received.  Thank you!
GP surgery review: spring-hill-medical-centre
Title: Helpful
Rating: 4 out of 5
Visited: February 2023
Called in because I had concern on a health issue. The staff were helpful and managed to get me help. The Doctor was also understanding and have me reassurance.
GP surgery review: station-street-surgery
Title: Terrible and dismissive
Rating: 1 out of 5
Visited: January 2024
Constantly messing my family around since we've been signed up to this practice. Initially sent me a letter to book a smear test, which I did, to be told when I was sat there waiting that I wasn't due yet and needed to come back in 6 months. They sent me the letter! Have been various problems with medication in the time we've been here, not being sent, being refused etc. Partner suffers bad mental health currently and has not been listened to and sent out the door with no hope for a solution at all. Not even referred to iapt therapy to get him onto some sort of waiting list. I suffer with chronic facial pain and migraines and was given a medication I informed them didn't work. Low and behold I'm left in permanent pain thanks to this surgery, and my partner is no better either. 

Receptionists are rude, dismissive and insensitive and couldn't give a hoot what your problem is or what medication you need, because obviously your withdrawal effects aren't effecting them so why should they care?

Told me to submit change of address online. This isn't an option and we haven't been told how to even do this. Waiting for a referral for my 10 year old daughter who has a lump on her neck and upon checking what's happening they just shrug their shoulders at you - nobody cares!

Absolutely do not recommend this surgery. Avoid like the plague unless you want to be ignored, belittled and borderline laughed at for what they clearly see as "pathetic" medical problems.