janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: peterloo-medical-centre
Title: The Surgery need to address problems.
Rating: 1 out of 5
Visited: March 2022
impossible to see a GP, Even asking asking for urgent appt. receptionist staff make it very unpleasant & difficult, i feel very sad & depressed when ever i have to contact this surgery, surely you should not have to feel this way on-top of feeling unwell.
GP surgery review: peterloo-medical-centre
Title: Awful service
Rating: 1 out of 5
Visited: February 2022
I have been trying to get an appointment for a week but they provide nothing. You spend an hour on hold for them to tell you there are none available. The staff are extremely unhelpful and just want to get you off the phone with no help asap.
GP surgery review: droylsden-rd-family-practice
Title: Bloods app
Rating: 5 out of 5
Visited: May 2022
Had my bloods done today at the health centre from the nurse mags, I was in and out in a few minutes very happy,
GP surgery review: droylsden-rd-family-practice
Title: This GP doesn’t care about you
Rating: 1 out of 5
Visited: May 2022
Worst GP I’ve ever used. They have you waiting for an absolute age on the phone, then hang up when you finally get through. Waited 35 mins on hold to get hung up on. 

They literally don’t care about the patients. Unorganised chaos.
GP surgery review: droylsden-rd-family-practice
Title: Professional staff and GP
Rating: 5 out of 5
Visited: May 2022
Had a telephone consult yesterday for my child and was asked to come in for a medical review the following day. Staff at reception very helpful booking in and also dealing with what I could tell a very difficult patient on the phone not allowing the staff to speak. Handled with professional and calmness well done! Even reception Staff and GP were fantastic when presented with a medical emergency in the form a baby struggling to breathe. Well done to all at the practice. 
Every time I have telephoned or emailed across repeat prescriptions these have all been dealt with very promptly. The staff are hard working and very helpful. Thanks Nadine
GP surgery review: droylsden-rd-family-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: April 2022
I had a telephone consultation with a clinician,I found them very professional and friendly, they asked a lot of questions and gave me great advice. I was a little worried but they put my mind at rest and had a lot of patience. I found this excellent service considering the pressure the surgery is under.
GP surgery review: droylsden-rd-family-practice
Title: Awful practice
Rating: 1 out of 5
Visited: March 2022
I’ve been trying for weeks to get an appointment, I have chronic illness and other illnesses and just get asked if the walk in can help. My blood pressure is very high and still can’t get a appointment. I was sixth in the queue this morning and was told there was no more appointments it’s ridiculous !!!
GP surgery review: delamere-medical-practice
Title: Poor appointment system
Rating: 2 out of 5
Visited: March 2023
Rang 8am on 17.3.23 to arrange telephone appointment with a doctor. Receptionist logged request for me as I had no access to the internet .Received a text which advised appointment would be on 24 March 23 ...one week later ! Rang back and explained needed to speak to to a doctor today as had symptoms a few days and not improving. Receptionist arranged telephone appointment for later that day. Received 2 texts ...one to say appointment between 3.30-4 and one to say at 4pm. I did not receive a telephone call. I know the NHS is struggling however this is not acceptable and symptoms are much worse today.
GP surgery review: delamere-medical-practice
Title: Cancellation of Appointment
Rating: 3 out of 5
Visited: March 2023
Very understanding of my reason for future non attendance due to work. Had my new appointment within 5 minutes
GP surgery review: delamere-medical-practice
Title: Caring and professional practice
Rating: 5 out of 5
Visited: March 2023
I was unsure if I needed to see a Dr or nurse face to face and on phoning the surgery I requested the callback option rather than wait in the queue. I received a callback and even though there were no on the day appointments left I was given a face to face appointment for the following day. My appointment was very thorough and I was very impressed that bloods were actually taken during my appointment. I was also placed in the system for a 2 week referral to a hospital for further tests
GP surgery review: delamere-medical-practice
Title: Very helpful receptionist
Rating: 4 out of 5
Visited: March 2023
I had a couple of queries that I put to the lady who dealt with them professionally, pleasantly and efficiently.
GP surgery review: delamere-medical-practice
Title: Outstanding doctors and nurses
Rating: 5 out of 5
Visited: February 2023
My minor surgery (albeit put back due to covid, not your fault!!!) Was done in a very professional, pain free and timely manner.
GP surgery review: delamere-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I was fortunate enough to get a same day appointment. The staff were both friendly and helpful and the doctor I saw, was welcoming, patient and knowledgeable.
GP surgery review: delamere-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
This practice is brilliant , receptionists are really helpful . Always managed to get an appointment in a timely manner & the practitioners are very professional. 
Thanks
GP surgery review: delamere-medical-practice
Title: Customer Service
Rating: 4 out of 5
Visited: December 2022
I have to say, after having four covid injections now the customer service for all of them has been brilliantly organised….on time, not lengthy queues. “Credit to all the people involved in organising these and doing them”.
GP surgery review: delamere-medical-practice
Title: Caring practice
Rating: 5 out of 5
Visited: November 2022
I have accompanied my elderly mother on her last 3 visits to see the same GP at The Delamere.  She was very patient, thorough and understanding and we appreciated the continuity of care.
GP surgery review: delamere-medical-practice
Title: Much Improved
Rating: 4 out of 5
Visited: November 2022
The surgery has improved. Ring back service is brilliant. Reception staff are helpful and pleasant. Medical staff are very good.
GP surgery review: limelight-health-and-wellbeing-hub
Title: Amazing help
Rating: 5 out of 5
Visited: May 2022
I am not sure the name, and that I'm sorry about, I believe it started with a B. Anyway she works in the front office and she is amazing. Everytime myself or my daughter calls she is exceptionally good. I really appreciate the kindness and consideration. She is the one who helped my daughter today when she called  thank you very much. 
Also the pharmacist are amazing. Always helpful and kind with all of my calls and issues. Thanks to you all
GP surgery review: limelight-health-and-wellbeing-hub
Title: Great Staff but silly appointment system.
Rating: 3 out of 5
Visited: April 2022
Once again the 'ring at 8am and try and get an appointment' has been revived. The practice needs to return to a booking system.

Using your current system the practice discriminates against those working, those with communication problems especially those of us with mental health issues, those who are impoverished and can't afford the credit or waste of free minutes.
GP surgery review: limelight-health-and-wellbeing-hub
Title: Can't book appointments for future - not client centered
Rating: 1 out of 5
Visited: February 2022
I was told I'm not allowed to book an appointment in the future and can only call at 8am. When I told them I work as a nurse and therefore can't call at that time (as one of many reasons why one may not be able to ring at that time), I was asked if a family member can call for me.

This is unacceptable that appointments can't be booked in the future and is indicative of bad management, which isn't customer centered.

What needs to change - Provide the option to make future appointments, as a tax payer citizen would expect.
As of now - this service discriminates against people like myself and people who may not be able to wake up early.
GP surgery review: limelight-health-and-wellbeing-hub
Title: A good day
Rating: 3 out of 5
Visited: February 2022
Last week saw practitioner assistant and then the nurse. Have to day almost give an excellent service but just because of reception I give a good. Still no good morning, just a moment please and if I am not wrong one was on training. A big thank you to nurse starting soon a NHS calorie program
GP surgery review: limelight-health-and-wellbeing-hub
Title: Fully booked all the time
Rating: 1 out of 5
Visited: January 2022
I was in severe pain last week, I rang the surgery first thing in the morning, the recorded message said if you want us to call you back press 1,so I did, that was 8 o'clock, 5 to nine I got a call back but the receptionist said all appointments have been already booked and they are fully booked, I wasn't happy, so I said I  phoned early in the morning so I can see a doctor, she said that I should had try online, I told her that the online service as usual was off line, telephone lines are busy, how did you get fully booked ? Obviously she wasn't honest, because I did try online, but it said limelight hub is offline, I think there's a lack of doctors, I am now looking for alternative places.
GP surgery review: limelight-health-and-wellbeing-hub
Title: Shocking customer service, always at “full capacity”
Rating: 1 out of 5
Visited: January 2022
Whenever I try booking an appointment, I am very rudely told to ring back at 8am the following day. They are always fully booked and have no empathy whatsoever for the patients. As per 111’s instructions, I’m told to consult my go, but unfortunately this is impossible at limelight. Sometimes when I have left messages on ‘Ask my GP” I don’t get a response for days. I am strongly considering changing practices.
GP surgery review: northenden-group-practice
Title: Poor practice
Rating: 2 out of 5
Visited: January 2024
Trying to get an appointment is next to impossible when you work. but if you have plenty of time on your hands and can be on the phone at 08.00 or stand outside the surgery from 07.30.then you stand a chance. The system doesn't cater for the working people who struggle to get an appointment due to working
GP surgery review: northenden-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
A very informative discusion which hopefuly will improve my health! I am having difficulty in travelling so arrangements have been made to have blood tests to be done at Northenden doctors.
GP surgery review: northenden-group-practice
Title: Gatley surgery open again
Rating: 4 out of 5
Visited: December 2023
After filling in the online request to see GP I received a message to see a GP face to face that afternoon.
The last couple of times asked to see Dr I was offered a telephone appointment. I being about a week later!
So great to see Dr in person.
I was so pleased to see the Dr at my local surgery in Gatley and not having to go to Northenden, where parking is a nightmare.
GP surgery review: northenden-group-practice
Title: Well run practice
Rating: 5 out of 5
Visited: December 2023
This was just another blood test as follow up to my overall bloods, I was put on a new.medication and they wanted to know if it was working. The nurse who took my blood was very quick and efficient. I was very pleased
GP surgery review: northenden-group-practice
Title: Satisfactory practice
Rating: 5 out of 5
Visited: December 2023
Pleasant staff, had the appointment at the correct time and managed to make another appointment for my asthma yearly check up with thepractice nurse.
GP surgery review: northenden-group-practice
Title: Everyone does their best
Rating: 4 out of 5
Visited: December 2023
There are noticeable improvements. .  It’s clean & staff are always pleasant.  Being able to get appointments is a welcome improvement & using app has improved comms with the surgery.
GP surgery review: northenden-group-practice
Title: Helpful
Rating: 5 out of 5
Visited: December 2023
The staff are helpful and understanding and do the best they can and there is a new system in place now which I find easy and get the help needed wether it a phone call or face to face
GP surgery review: northenden-group-practice
Title: Exceptional appointment
Rating: 5 out of 5
Visited: December 2023
Very pleased with blood test appt which was dealt with in a professional and friendly manner. Time was taken to explain to me the details of the various tests, and my questions were answered fully by a lovely person.
GP surgery review: northenden-group-practice
Title: My GP practice
Rating: 5 out of 5
Visited: December 2023
Appointment times kept. No waiting for long periods after your appointment time. Was within 5 mins. Staff polite and professional. Very pleased with the service I received.
GP surgery review: northenden-group-practice
Title: Phlebotomist was great
Rating: 4 out of 5
Visited: December 2023
Professional, efficient and knowledgeable, I found her to be excellent! Took no time at all and got bloods no problem
GP surgery review: hopwood-house-medical-practice
Title: Fantastic
Rating: 5 out of 5
Visited: January 2023
My experience was fantastic, i went in before my actual appointment time which was great, was in and out within 5 minutes. Staff are great,always go above and beyond to help the patients.
GP surgery review: hopwood-house-medical-practice
Title: Poor communication
Rating: 1 out of 5
Visited: October 2022
I was granted a “telephone consultation” with a doctor and waited over a week.
I then received a text stating my appointment would be for 10:30am. Closer to the time I received a second message confirming it and again 10:30am. I went to the gym and found I had a missed call from the doctors at 9:30am, I then had a message stating the doctor had rang twice…… not true I only had one missed call. I contacted the surgery and was told by the receptionist that a telephone call could be made anytime!!!!!!! So what’s the point of an appointment time????????? To add insult to injury I have Now received a message advising me I’ve missed an appointment!
Not impressed I’m thinking of moving practice.
GP surgery review: hopwood-house-medical-practice
Title: Impossible
Rating: 1 out of 5
Visited: September 2022
It's impossible to get a face to face appointment they just pass you onto icc, when you go into this surgery most of the time it's empty and still you can't get an appointment it's more about patient quantity and not quality
GP surgery review: hopwood-house-medical-practice
Title: Amazing staff
Rating: 5 out of 5
Visited: August 2022
Friendly helpful staff who are always there to support you and look after you. The pharmacy is  also brilliant and always help you with your medication or any questions you may have. Always get my medication delivered and it’s always on time and delivered by friendly people really appreciate everyone’s support at the practice over the years thank you to you all
GP surgery review: hopwood-house-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: August 2022
Called to get a phone consultation and within half an hour I was speaking to someone. Staff are friendly and knowledgeable and leave you feeling that you are in good hands. I don’t thing I have ever had long to wait for face to face appointments either.
GP surgery review: hopwood-house-medical-practice
Title: A practice that listens
Rating: 5 out of 5
Visited: August 2022
Hopwood house are always willing to listen to requests 
The staff do the very best possible to assist wherever possible 
The health service is under an enormous strain 
If all areas of the nhs  had staff like hopwood house the system would be much better .
James Taylor
GP surgery review: hopwood-house-medical-practice
Title: Very good staff
Rating: 5 out of 5
Visited: August 2022
After visiting the practice I found the reception staff were friendly and helpful,the doctors and practice nurses are always friendly and caring.
GP surgery review: hopwood-house-medical-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: July 2022
Really put me at ease when having my blood tests taken and booking my blood tests. The staff are all very professional and polite and always there to offer help and advice. Thank you.
GP surgery review: hopwood-house-medical-practice
Title: A great follow-up to earlier phone consultation
Rating: 5 out of 5
Visited: May 2022
Today I had an in-person consultation with the doctor as organised by the nurse practitioner.  The doctor was friendly and understanding, listening to my issues and making a referral and helpful suggestions.  I felt I had been listended to and that appropriate action was taken.

I would like to compliment the reception staff as well.  They are always helpful and pleasant.
GP surgery review: hopwood-house-medical-practice
Title: Good Service.
Rating: 4 out of 5
Visited: May 2022
Once I explained that my painful elbow couldnt be seen in a telephone Consultation I was seen the same morning and had an Xray the following day without a wait.The Advanced nurse practitioner was kind and approachable.I always get my regular prescription from the pharmacy in good time after requesting it via the app.
GP surgery review: jalal-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I have to highly praise the practice, they have been great all round, from the communication at the first phone call to my actual appointment with the doctor. I have nothing but praise for them.
GP surgery review: jalal-practice
Title: Disgusted
Rating: 2 out of 5
Visited: January 2023
I arrived today for an appointment with the GP ,that the practice had arranged ,only to be told it had been cancelled,receptionist said they’d tried to ring me but I had not answered ,bearing in mind my landline has an answer phone and I have been off work ill for last few days ,also no missed calls on my mobile ,which is always by my side ,I have just gone through breast cancer surgery so not impressed as I had to get a taxi ,costing me £4.30 to get there. 
Also there was no problem when the practice rang me to make the review appointment initially on my mobile
GP surgery review: jalal-practice
Title: Medication order
Rating: 1 out of 5
Visited: January 2023
What is happening to this surgery? Due to certain circumstances i had to order 3 months subscription for my husband. I ordered it via the nhs app and wrote a detailed note to the gp. Result , only 1 months supply.
Called the surgery, the receptionist ordered further 2 months, result another month supply.
Again called the aurgery, ordered for the third time , result, again missing medication. 
Tomorow would be my fourth time calling the surgery. Lets see what happens.
Whenever we reach the surgery , have to wait long time for the appointments. I have not seen the main gps since pre covid. 
My family has literally given up in trying to get an appointment at the surgery.
GP surgery review: jalal-practice
Title: No appointment
Rating: 1 out of 5
Visited: November 2022
After a couple of months trying to get a smear test from the nurse I am still unable to get one that is convenient for me as I work 9 to 5pm in Manchester. So today I tried again as I have a day off work next Monday, however yet again nothing for Monday. I was offered 8th in the evening.  I thought ok evening might be ok depending on the time. I was told 2 appointments one 3.20 the other 4.20 or something.  I thought to myself that isn't evening that's afternoon.  
Could someone tell me why the nurses when they have them can't do late evenings and where else can I book a routine smear test as obviously I don't want to miss it.
I await your reply.
GP surgery review: jalal-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
I just cannot fault this practice or the doctors and staff. They have been brilliant with me and helping every step of the way whilst trying to find a diagnosis. I cannot thank the doctors enough.
GP surgery review: jalal-practice
Title: Poor Practice
Rating: 2 out of 5
Visited: November 2022
They rang to make appointment for tests.then rang next day to add another test.then rang next day add another test then rang next day to cancel.then next day another call.i rang back they said never called me.
GP surgery review: jalal-practice
Title: on line service
Rating: 3 out of 5
Visited: October 2022
Trying to order my repeat prescription using online service on the website but the site has been down apparantly for maintenance since Thursday 20th October, it is now 14.41 on Sunday, 23rd October
GP surgery review: jalal-practice
Title: Incompetent
Rating: 1 out of 5
Visited: October 2022
I asked for an appointment on the  03 Oct 2022 but after 1 hour waiting was told there were no appointments.
Went to hospital and was diagnosed with Cellulitis and given antibiotics. These antibiotics did not clear so made another appointment having waited 1 hour 30 mins to get through to be told only a nurse appointment available.
 Given another 5 days antibiotics .The nurse was a bit off hand at the beginning .These have not shifted it so made an appointment with the practice after another massive wait.

Again could only see the nurse.
Unfortunately due to public transport problems I arrived 10 mins late. Was told they would not see me so I told them i was not happy.There was no relenting in there insistence they would not see me.Tried other areas of health with no joy .
Cant believe they would not see me as the nurse in my previous appointment only came out to call me in  6 mins after my due appointment time so it obviously doed not work both ways. 
Also I have previusly waited up to 25 minutes to see the doctor pre covid and have never seen him or her since .I never moaned about having to wait.
This practice is incompetent in how it is run .Another example of incompetence is that I am on the vulnerable list to have covid and flu vaccines but have never been called in for any at all. To cap everything off earlier in the year they asked my by text to take my own blood pressure when I would have thought that was there job.How can they ask me to do that but not ask me to come in for jabs. 
The receptionists are arrogant,incompetent and out of touch with what the oatient requires or wants. This practice needs to be seriously looked at by the authorities.
GP surgery review: jalal-practice
Title: Terrible process
Rating: 1 out of 5
Visited: September 2022
I have been trying since 8 am to get an appointment. You open at 8 am but it's 10 am now and no one has answered the phone.

Between 8 am and 9 am the calls were disconnected and from 9 am till now I am still waiting for someone to answer.

Is this a joke?

How can someone being in 2nd in the queue end up 4th in the queue? Can you explain this? This has happened to me.

I hardly call doctor's but when I do I can't even get through. When you eventually answer the obvious response is expected. "We don't have any appointments left" 

This is absolute shambles. I'm considering changing my doctor. This whole process is absolutely terrible.