janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: claremont-medical-practice
Title: Excellent Care
Rating: 5 out of 5
Visited: February 2023
I have been dealing with practice for many years. My dealings from making appointments to medical treatment is all ways of the highest  level of service. Professional and always caring. Thank you everyone.
GP surgery review: claremont-medical-practice
Title: Comprehensive discussion following results
Rating: 5 out of 5
Visited: February 2023
Test results discussed, options explored and clarity about next steps.

Importance of having further appointments if I was at all concerned or symptoms changed.
GP surgery review: claremont-medical-practice
Title: Great Team
Rating: 5 out of 5
Visited: February 2023
The doctors and nurses at Claremont are both experienced professional and friendly 
I have remained with the Practice for that very reason and will continue to support them
Always friendly and even during these times of work overload I manage to speak to someone regarding any health issues 
Admin staff always supportive too
Well done Claremont
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: June 2022
Very good in an emergency situation , you get prompt appointments at the hospital . It does take several weeks to see a dr if it’s not urgent sadly but that’s the same as other Dr s I’m sure . Overstretched but when you do see a Dr they are very good .
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: not great
Rating: 1 out of 5
Visited: June 2022
i phoned this morning and every time i phone there only one doctor on and he is not very got with his patient he doesn't listen to them and he just ignore you when you have a problem i rather see a female due to mental health yet i Anit able to due to him being the only doctor which is wrong there should be more doctors then that i used to really like going to this doctors but it just going down hill
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Disappointing
Rating: 2 out of 5
Visited: May 2022
My partner phoned to ask if he could drop off a urine sample as he has had to wait 3 weeks for a blood test and his symptoms have become worse. The receptionist he spoke to told him it was fine to drop one off at their partner surgery nearer to where we live. I had to rearrange my workload to drop this off for him. On arrival to the surgery the receptionist refused to take the sample saying a request had to come from the Dr first. He now has to ring the surgery and request to speak with a Dr, who will probably tell him to drop a urine sample into the surgery! This process has been inconvenient and time wasting. Not good enough.
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Really efficient e-consult service
Rating: 5 out of 5
Visited: April 2022
I sent in an e-consult which allowed me to attach photos, and got a call back from a lovely Doctor and a prescription sent to the pharmacy within a day! Such a quick and efficient way to consult with the Doctor. Highly recommend this Surgery, Receptionists are always very helpful in navigating you to what's best for your specific problem. 
5 stars all round! Thank you.
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Average
Rating: 3 out of 5
Visited: March 2022
Pleased with my GP but not with the management and staff occasionally, straggled several times to get through the line and prescriptions ordered
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Great doctor , too long for appoitment
Rating: 4 out of 5
Visited: March 2022
I got a quick appoitment to see the GP and now i need to wait one month for blood tests and another appoitment :(
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Blood tests
Rating: 5 out of 5
Visited: March 2022
I registered my attendance using the electronic screen.  My wait was short and the nurse taking my blood was warm and friendly.  She advised that the results would come back in 2 days and if I didn't hear anything,  that the results would be normal.  4 vials were taken and as it turned out, I  got a call from my GP 4 days later adjusting my medication as my liver and kidneys are misbehaving. 
So, a quick,  easy visit with great service from the practice.
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Personally see a doctor, face to face..
Rating: 4 out of 5
Visited: March 2022
Be so super to go back to visiting the NHS surgeries, to have an appointment with real doctor, not just s voice, and having to also send off proof photos of certain ailments, eg...I have to see a dermatologist, waiting!
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Struggling Practice
Rating: 2 out of 5
Visited: March 2022
Phone system cuts you off  when busy inviting you to call again
When you eventually do get thru you are number 10 in the queue!!
If you visit in person always a  minimum 30/40 minute wait after your appointed time to see the Doctor
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Efficient and freindly
Rating: 5 out of 5
Visited: March 2022
I arrived early, checked in and seen within minutes. Excellent! The nurse who took my bloods was helpful and explained what the next steps were to be.
GP surgery review: the-hadleigh-practice
Title: Great flu clinic as ever
Rating: 4 out of 5
Visited: October 2022
The flu clinic is always well organised and swift. The volunteers are lovely, and all the administering staff are too. Slight admin error with my husband ending up in the wrong age clinic, but was swiftly sorted out and was able to get his done at the same time as me, and in the right clinic.
GP surgery review: the-hadleigh-practice
Title: Flu vaccination
Rating: 4 out of 5
Visited: October 2022
Mass vacination at Corfe Hills School. All ran very smoothly and well organised, unlike last year when they ran out of vaccinations and cancelled my appointment
GP surgery review: the-hadleigh-practice
Title: Flu Clinic
Rating: 5 out of 5
Visited: October 2022
REally efficient and speedy service - I arrived early and was out before my appointment time - brilliant!
GP surgery review: the-hadleigh-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Efficient and professional staff with a friendly welcome. We would highly recommend this practice and the health services they provide.
GP surgery review: the-hadleigh-practice
Title: Well organised Flu clinic
Rating: 4 out of 5
Visited: October 2022
Well organised. Good rapport with 'patient'. Asked appropriate questions. Good injection technique. Allowed time to ask questions.
Misleading information about venue in text messages.
GP surgery review: the-hadleigh-practice
Title: Very well organised
Rating: 5 out of 5
Visited: October 2022
Attended the flu clinic at Corfe Hills school on Saturday first October and everything was extremely well organised. My husband and I were in and out within a couple of minutes and all of the people in attendance were extremely helpful and courteous.
GP surgery review: the-hadleigh-practice
Title: Super efficient procedure
Rating: 5 out of 5
Visited: October 2022
My wife and I attended for a flu jab organised by the practice.

All very efficiently managed with good parking control on arrival, very little queueing and most efficient injection process.

All 100% thank you.
GP surgery review: the-hadleigh-practice
Title: Great organisation
Rating: 5 out of 5
Visited: October 2022
I recently attended a flu clinic held at Corfe hills school.
It was very well organised and I was in and out within 5 minutes.
GP surgery review: the-hadleigh-practice
Title: Flu Vaccination
Rating: 5 out of 5
Visited: October 2022
Quick, well delivered and organised vaccination at an ideal location.  Need to sort out the confusing location in the text messages next time though.
GP surgery review: the-hadleigh-practice
Title: Flu clinic
Rating: 5 out of 5
Visited: October 2022
Today I attended the annual Flu Clinic from The Hadleigh Practice and it was very well organised, the queue seemed long, but I was in and out in 5 minutes! 
Excellent job Hadleigh Practice team :-)
GP surgery review: shore-medical
Title: awfull procedure .
Rating: 1 out of 5
Visited: April 2022
Our child is in a special school for children with special support needs.
the school is asking for a medical approval for my 8-year-old boy with sptraum autism to participate in developmental therapy with horses.
the secretary of parkstone tower practice simply asked us to give him a document and we will be contacted.
A week later, we receive a text message informing us that the document is ready and that we have to pay the sum of £50 payable cash or by credit card, whitout explanation.  
No doctor has seen our child for more than 2 years,
 And has not deemed it useful to consult our son, no one has informed us that the school's request will be invoiced to us.
We are shocked by this attitude.
GP surgery review: shore-medical
Title: Exceptional help
Rating: 5 out of 5
Visited: April 2022
Went today for something unrelated with a nurse, mentioned a new issue and the nurse got a doctor to see me who was so lovely and got me a referral to the hospital within a few hours. 
The doc was lovely and squeezed me in. Cannot recommend highly enough for an emergency
GP surgery review: shore-medical
Title: Diligent and caring
Rating: 5 out of 5
Visited: March 2022
GPs and all practice staff are so overworked and under-appreciated and it’s really unfair. 
I’d like to say that I am incredibly grateful for all that you do and for being there when I (and everyone else!) need you. 
I know that you’re splitting your time between so many people and tasks and I don’t know how you manage the pressure you’re under. 
But thank you because I’m not sure what we would do without you. 
I have the utmost respect for the team and each encounter I have had with a member of staff has been professional. I am so appreciative of the care you give to me and all your other patients.
Special mention to the GPs I have seen the last two times, who really are brilliant.
Thank you.
GP surgery review: aspen-medical-practice
Title: Great Communication
Rating: 5 out of 5
Visited: May 2022
I recently left my previous GP surgery due to them missing a severe illness that left me in A&E last year. Aspen have been nothing short of amazing, they have diagnosed me and treated me for high blood pressure as well as ensuring I am followed up with blood tests and examinations.

After feeling so let down previously I am so content and confident in my GP surgery now. 

Thank you!
GP surgery review: aspen-medical-practice
Title: Very helpful
Rating: 5 out of 5
Visited: April 2022
Have been with this practice long before the join up. Ok, you had some teething problems but everyone took on board the changes that needed and had to take place and I am happy the way you have progressed. I cannot speak highly enough of all the doctors,nurses, receptionists and people behind the scenes who I have seen or who reply to messages,thank you. Yes it would be nice to always have a face to face consultation, but telephone calls have helped and with staff shortages this does give us contact for help. I am sure over the next months much more will be done to help not only us but also to help all the staff at the Aspen centre carry out a sometimes difficult person, we have to move forward and not reflect on how things use to be done! A very big thank you to each and everyone of you, please keep smiling.
GP surgery review: aspen-medical-practice
Title: very helpful receptionist
Rating: 5 out of 5
Visited: March 2022
Despite a very long wait for my call to be answered (sign of the times I guess) the receptionist went out of her way to be helpful to get me the answers I need. Thank you.
GP surgery review: aspen-medical-practice
Title: Brilliant warm understanding
Rating: 5 out of 5
Visited: March 2022
My father and myself were made to feel welcome. The member of the nursing team treated us with respect, warmth and understanding.
GP surgery review: aspen-medical-practice
Title: Abysmal service
Rating: 2 out of 5
Visited: February 2022
Today I had to wait 1hr 15min for a reply to my telephone call.  It was necessary to cancel my current appointment and change it for another time.  I must admit the receptionist on this occasion was very pleasant and helpful, however this length of wait is nothing short of disgusting. looking through reviews over the last year this has been a major topic, with plenty of promises to improve the service through recruitment and training. It remains an area in need of vast improvement. Receptionists are wasting their valuable time as receptionists, having to ask patients what is wrong with them, and then deciding with no clinical experience what doctor you will see, when you will see them....or even if you will see them at all.  I find it ironic that your information cannot be shared with your spouse for example, but you are expected to share all your ailments, private or not, with non clinical receptionists, also often with other patients waiting in the queue at the clinic ...what has happened to Data Protection appertaining to your medical record, and medical privacy?  Not sure what has happened to the Hippocratic Oath, seems to me to be null and void today unfortunately.
GP surgery review: aspen-medical-practice
Title: Incompetence-R-Us
Rating: 1 out of 5
Visited: January 2022
Ridiculous phone wait times - 45 minutes on hold to speak to the a person is typical.  No good if you work.

They then constantly put you on hold while they speak to someone. Advice that you get back is incompetent. The phone line staff seem to feel the need to do anything to fob you off from speaking to someone with any real medical knowledge.

Phone line staff are rude/dismissive (probably because they continually deal with fed up people to be fair as hold times are so long).

Local pharmacies groan (or say "Oh God") when you mention you're with the Aspen centre because they even hate dealing with them.

The Doctors themselves, on the rare occasion I've seen them I've had no issue with!
GP surgery review: aspen-medical-practice
Title: Frustrating
Rating: 2 out of 5
Visited: January 2022
On the last 2 occasions I've had to call I've been on hold for well-over an hour. When I asked if there was any other way I could contact them I was told its just how it is and if I really need them I will hold!! Not easy when you're at work. Overall I appreciate the reception are probably snowed under but the person trying to call them has a reason and needs to be listened to and not fobbed off! Sending me a link isn't going to help me in every situation
GP surgery review: aspen-medical-practice
Title: Go Elsewhere , appalling service
Rating: 1 out of 5
Visited: January 2022
Absolutely appalled,after waiting all weekend to do E consultation Monday, i had email saying to speak to a pharmacist .This surgery is a disgrace , not the courtesy for medical adviser to ring me.This isn’t the first awful experience I have had . I regret moving here as they don’t appear to have a duty of care . I will be moving back to my old surgery .
GP surgery review: weston-house-practice
Title: Wonderful service
Rating: 5 out of 5
Visited: January 2023
Staff are compassionate.  Have empathy. Great sense of humour and are very kind and understanding. Bravo! And Thankyou.
GP surgery review: weston-house-practice
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
I have numerous medical issues for many years, and have found the nurses, doctors, admin staff wonderful and will always go the additional mile for their patients. Covid caused issues, but I found that the staff went out of their way to be of service throughout the period. Many thanks.
GP surgery review: weston-house-practice
Title: Kind, considerate and caring with a side of humour
Rating: 5 out of 5
Visited: December 2022
I’ve needed the surgery more than normal of later for a variety of reasons. I have felt safe, cared for and most importantly, not judged or felt to be a nuisance. Everyone from the team on reception to those in the back office to the doctors and nurses go above and beyond. I personally can not thank them all enough for all the care and support. They’re also super funny too, today especially I had a right giggle with the receptionist and little did she know just how much I needed it. Sometimes just a call in to these wonderful people is medicine enough. Thank you all.
GP surgery review: weston-house-practice
Title: Good Experience
Rating: 4 out of 5
Visited: December 2022
Apart from a long wait to get through, once I spoke to someone I was dealt with quickly, efficiently and thoughtfully. After sending a message to the practice with accompanying pictures, I was phoned back by a wonderful locum who arranged tests. The following day I received a call regarding test results and confirmation scans were being arranged. A call to the practice to discuss this was dealt with by a lovely lady who dealt with my query and arranged other examinations for me. The practice seems to have many negative comments on line so I thought I should flag the positive experience  I had. The receptionists and doctors could not have done more.
GP surgery review: weston-house-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
Receptionists are super friendly and helpful, always quick to respond and easy to speak to. Dr’s and Nurses are brilliant too!
GP surgery review: weston-house-practice
Title: Not recommend
Rating: 1 out of 5
Visited: December 2022
Hi,
Don’t normally post my opinion, but feel I need to, hopefully for someone to have a look into and if possible improve.
My appointment was at 8.30 , so not be late I got there 10 mins early as to not waste any valuable time of the nurse as it’s difficult enough to get an appointment , only to find the doors leading into the heated reception room locked and so had to stay in a freezing corridor until the 8.30 after booking into reception and then waiting a further 15 mins before seeing the nurse, in which time visiting the gent’s toilet only to find there were no paper towels to dry your hands.
Can I suggest that the first appointment should not be until 8.40 and not 8.30 , this would also allow the receptionist time to ensure the facility is in good condition for the public
GP surgery review: weston-house-practice
Title: Helpful, friendly practice
Rating: 5 out of 5
Visited: November 2022
We have been impressed by the detail and quality of service from all staff in all departments . Admittedly the queuing times are sometimes long but when we reach the receptionist, she is always polite, friendly and never makes us feel we are wasting her time. The doctors have been outstanding in recognising symptoms and either treating us or putting us in touch with the appropriate specialists. We have appreciated the time taken by the doctors to explain some of the ‘why’s and ‘how’s’ when changing our medication or prescribing new treatments.
Although it is still difficult to get a ‘next day’ appointment, we have found that if we explain our circumstances, every effort is made to see us as soon as possible.
In conclusion, we are pleased with our medical practice and would recommend it without reservation.
GP surgery review: weston-house-practice
Title: Very competent telephone operator
Rating: 4 out of 5
Visited: November 2022
The receptionist who dealt with my call knew her role and was very efficient and did what she said she would do.
GP surgery review: weston-house-practice
Title: Such very kind people
Rating: 5 out of 5
Visited: November 2022
Doctor’s receptionists normally have a bad press (often justified).  I rarely have the need to call the doctors but have done so twice in the last couple of months for an appointment.  Both of the staff I have spoken to have been quite wonderful.  They are so very very busy and must speak to hundreds of callers a day. Yet on both instances I have been made to feel I was important.  Despite the call queue, I never felt rushed or hurried, they were both so very friendly and chatty and appropriately humorous and most of all they were helpful and so very kind to someone like me negotiating the newer, remote service based NHS fir the first time.  I finished the call knowing exactly what was going to happen and when.  How people who are so stretched and so very busy can make someone feel so valued and important is quite extraordinary.  Whatever these two ladies have - it should be bottled and sold.  The NHS funding crisis would be solved overnight!!  They are a credit to the surgery and the NHS and an example of how to communicate.   Amazing.
GP surgery review: axbridge-surgery
Title: Excellent
Rating: 5 out of 5
Visited: February 2022
I've got nothing but admiration for the coping strategies that the staff at Axbridge Surgery have. The staff are always unfailingly polite and cheerful - even during these stressful times of Covid where they must feel quite helpless with ever increasing waiting times for patients.
GP surgery review: diamond-health-group
Title: Nothing works
Rating: 2 out of 5
Visited: February 2022
It appears the info on the website about submitting online non urgent queries is out of date. It says you can submit a non urgent query over the weekend and it will be attended to during working hours. However, there was no option to do this. So 9.10am Monday morning, online consult is not up and running in any shape or form. So here I am having come to terms with never being able to get through on the phone, with receptionists being limited on what they can help with so therefore I'm trying to do online, and even thats not working. Essentially, I'm not sure Hendford Lodge actually want patients, hence the ridiculous overstretching of A and E because that is the only alternative
GP surgery review: diamond-health-group
Title: Waste of space
Rating: 1 out of 5
Visited: January 2022
Firstly I had a high blood sugar reading which the surgery had the result of on 29/12 and it took them 3 weeks to contact mI then was asked to make an appointment and had to call 16 times before the phone rang and then had to wait 27minutes before someone answered. the appointment I made was deferred twice and I arrived on time fror the 3rd. I was left in the waiting room for 15 mins. to be told I could not have the appointment as the nurse does not do dopplers.
They are quick to complain about patients not turning up but what about the time patients lose through situations like the above.
If they treat all of their patients like this no wonder they don't turn up for appointments.
I will be taking my complaint to a higher authority.
GP surgery review: diamond-health-group
Title: Totally inadequate service all round
Rating: 1 out of 5
Visited: January 2022
I tried booking an appointment online which for some unknown reason would let me. Then tried ringing only to be told I'm 1st in the queue still waiting 35 mins later, only for receptionist to answer thinking I was another patient and start discussing this patients medication, so I had to stop her only to be put on hold for another 5 minutes.  Finally get to discuss my problem,  with which I'm told the doctor will ring later that morning , that's at 11 15am, it's now  7 10pm and know Doctor has called, the whole system doesn't work .
GP surgery review: priory-gardens-surgery
Title: Fantastic experience
Rating: 5 out of 5
Visited: July 2022
Friendly environment, happy staff which reflects on patients (customers).like this morning I wads enquiring about my blood test result, with a very polite manner answering the phone and dealing my enquiries ,the lady made me feel very comfortable and at ease like she knew me for long time which take great skills to achieve this level of confidence and professionalism. Well done very proud 👏.