janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: lime-grove-medical-centre
Title: Easy Experience
Rating: 5 out of 5
Visited: February 2022
My husband and I had our PCR test in order to travel back to our home in Canada.  The service of registration was very simple and upon arrival at the clinic all our info was available to them. They simply verified our info, gave us the test vial and directed us to the back of the office where the Doctor was waiting for us.  The test was done and we were on our way.  Ten minutes and all was complete. We received the results same day in the afternoon.  I would recommend anyone to go there.  Very organized and pleasant people.
GP surgery review: peak-&-dales-medical-partnership
Title: Caring
Rating: 3 out of 5
Visited: August 2023
This morning I rang for an appointment. After waiting a good while I got through and asked to see a doctor. I was told there were no appointments today. Earliest would be Monday. At this point I hadn’t told the person on the phone anything about what was wrong with me. When I pointed this out she said ‘it doesn’t matter what’s wrong with you there’s still no appointments’ I reflected for a few seconds and ended the call. I’m sure that not everyone taking these calls is so dismissive and uncaring, but I suspect this lady talks to everyone like this each and every day. For all she knows I might be at deaths door, but I suspect she doesn’t care. She certainly gave that impression.
GP surgery review: peak-&-dales-medical-partnership
Title: Excellent Advanced Nurse Practitioner
Rating: 5 out of 5
Visited: June 2022
I had an urgent Saturday morning appointment. The ANP I saw was friendly, knowledgeable and reassuring. I received exactly the information and next steps I required. Many thanks!
GP surgery review: peak-&-dales-medical-partnership
Title: Flawed patient process
Rating: 3 out of 5
Visited: May 2022
Called repeatedly on a Tuesday until through to reception mid-afternoon. Told I'd receive a call back that day. Thursday morning still no call, so I will visit surgery in person later today, once it opens. The "system" is flawed. Must do better.
GP surgery review: the-surgery-clifton-road
Title: Phone calls are never answered
Rating: 1 out of 5
Visited: December 2023
I recently attended The Surgery in person to make an appointment to see a GP after my child was sent home from nursery with conjunctivitis. My wife called and I called to make the appointment over the phone and calls went unanswered all day. When I arrived to The Surgery to make the appointment in person, the entire waiting room was empty. Not a single patient. I made the appointment for the same afternoon and returned to another empty waiting room. 
My wife has tried to make appointments several times and no one answers any phone calls. It’s very frustrating to say the least. 
It’s easy to say you are under staffed but then put in a phone system or website that allows patients to book appointments. Or as a minimum, allow patients to leave messages and have someone call back. 
It seems to me that you are forcing patients to come to the clinic to make appointments face to face. I live twenty five minutes away and we moved to this surgery from another one due to deplorable service. On this particular occasion I drove from Derby to Ashbourne to Hatton and back to Ashbourne because I couldn’t get through on the phone. I imagine there are many patients who don’t have the luxury to drive to make an appointment in person. 
Please please read your reviews on Google. The negative reviews (and there are several) clearly demonstrate you have an issue with reception staff. 
You can’t blame Covid any more. If you are understaffed, hire more staff and train them properly and answer the phones, please.
GP surgery review: the-surgery-clifton-road
Title: Fantastic supportive staff
Rating: 5 out of 5
Visited: May 2023
The whole team are great yet the new woman on reception this month has been amazing. 
Couldn’t believe how knowledgeable she was about all the services of staff , she even talked about getting my dad some help by a social prescriber for his loneliness and booked me with a physio after explaining in depth why I didn’t need a gp appointment. 
She discussed all the new roles in the surgery and we even had a chat about the nhs plan long term for all the gp surgeries. 
No idea what she’s doing manning reception. Promote that woman!!!
GP surgery review: adam-house-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: October 2022
Amazing how quick I got an appointment to see a dr, I called at 8.00 and seen by 12.00 that day , from the  receptionist to the dr and nurse where all very helpful. Thank you
GP surgery review: adam-house-medical-centre
Title: Bad practice and awful service!
Rating: 1 out of 5
Visited: August 2022
Terrible excuse for a doctors practice!

Calling for an appointment typically takes over an hour of waiting, then to be told there is none available for weeks! No empathy or understanding from receptionists  - sadly very condescending too. They really would benefit from updating their information to include how to book appointments and how to speak with patients. 

Will be looking to transfer to a different practice now as this one has become a joke!
GP surgery review: adam-house-medical-centre
Title: No Appointments
Rating: 1 out of 5
Visited: July 2022
First, whenever I call them, for any reason and at any time of the day, they say there are no appointments available. I called them yesterday afternoon to make an appointment and they said I must call in the morning, before 10am, to make the appointment. Then I called them at 8:10 and they said all booked!!!
This is not the first time, it almost happens all the time, and getting an appointment there is something nearly impossible. The service is too bad and they are not doing anything to the community.
GP surgery review: adam-house-medical-centre
Title: Terrible service
Rating: 1 out of 5
Visited: June 2022
I got told that the text message I received for my appointment was wrong. It stated 10h45, they said 12h00. I waited 40mins, they said I'd be the next patient, but then send another two people before me. I walked out and will never return.
GP surgery review: college-street-medical-practice
Title: Good service
Rating: 5 out of 5
Visited: March 2022
I have been very happy with the service I have received in the past 2 years, from doctors, nurses and receptionist. I was also offered a face to face appointment when it was considered necessary.  A much better service than many of my friends with different practices. So well done College street.
GP surgery review: eden-surgery
Title: Amazing Service
Rating: 5 out of 5
Visited: August 2023
Don't go to GP often but when I have had to contact them they have been amazing, didn't wait long to get through and sorted my problem out straight away. I'm so glad I moved to this area and have a brilliant doctors
GP surgery review: eden-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: May 2023
Phoned the surgery with non urgent but irritating physical issue and they were able to fit me in later that day.  Didn't wait long to be seen (5 mins) and as always, the doctor was great.  This is such a refreshing experience and a contrast to my partner's experience at another surgery where getting appointments mean waiting a long time over the phone, waiting at the surgery for over 30 minutes and availability limited.  Thank you Eden Surgery.
GP surgery review: littlewick-medical-centre
Title: Terrible - 0 stars
Rating: 1 out of 5
Visited: May 2023
Littlewick put so many unnecessary barriers in place to making an appointment; firstly there is an automated phone message trying it's very best to get you to hang up, then if you do manage to get through to someone, all of the appointments are always gone and they tell you to try again the next day. I can only assume this is so they can fudge stats and say they're seeing X amount of people the same day. 
Of course the receptionist needs to know all the details even though they already know there are no appointments left, it's so demeaning making patients jump through so many hoops just to try and get a bit of help.
They are constantly taking on new patients & covering other local surgeries, always raking in the contract income but never putting the patients first.
I've been registered here my whole life and can honestly say I've never had a positive experience, I dread phoning them. Would not recommend.
GP surgery review: littlewick-medical-centre
Title: Worst GP practice I've used poor management of bookings
Rating: 1 out of 5
Visited: May 2023
This practice is so poor, you have to wait each morning in a que only to be told there are no more appointments. They have no online booking system and you can not book other than on the day. They expect everyone to just call at 8am every morning on the off chance they have an appointment on that day. We have a issue that needs sorted as its getting very urgent now and have been trying for weeks to get an appointment. I am sure they will blame the fact they had a year off during COVID for being terrible, although even my barber survived it and has better management of clients and booking system than the NHS, this practice in particular is very poor, we will be looking to move to another practice.
GP surgery review: littlewick-medical-centre
Title: Impossible to book appointment
Rating: 1 out of 5
Visited: April 2023
The surgery refuses to book routine appointments (in this case to assess a lump that I'm concerned could be cancerous!!).  Stated they are seeing urgent cases only and referred me to their online service, which is switched off. Also tried to deter me from booking a smear test even though I have the invite letter.
GP surgery review: littlewick-medical-centre
Title: Poor practice.
Rating: 1 out of 5
Visited: March 2023
Obviously they don't take mental health seriously, took over 3 weeks to get an appointment, then I wasn't seen due to system failures...to be honest I can't be bothered to go through the hassle of trying to make another appointment because the stress would tip me over the edge and smash my phone having to listen to that music for 40 minutes only to be told to phone back at 8am tomorrow. I don't think the practice can cope with the amount of patients it's took on and also being a hub for other practices, it's all about the money. I will leave the practice and go to another one and then I'll probably be sent to littlewick quicker than if I tried to make an appointment.
GP surgery review: littlewick-medical-centre
Title: Brilliant surgery
Rating: 5 out of 5
Visited: March 2023
As a family we have had to use this surgery several times in the last 3 months, every time my query has been dealt with quickly and efficiently and have never had a problem getting an appointment. There is a bit of a wait on the phone sometimes but the queuing system advising of your place in the queue is helpful and I fully understand how stretched and pressured it must be. From myself and my family thank you for the fabulous job you do.
GP surgery review: littlewick-medical-centre
Title: It beggars belief
Rating: 1 out of 5
Visited: March 2023
I spent 20 minutes waiting to get through on the phone, only to be told they weren't taking routine appointments and ring back next week! This was after I was advised earlier in the week to call today.
GP surgery review: littlewick-medical-centre
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: February 2023
I rang the surgery to get an appointment to see the doctor about an ongoing condition because my medication was no longer working.  I was told to try an over the counter medication and even though I know it wasn't that I did it and I was no better. I rang again today and after being on hold for 80 minutes I was told that the appointments were for emergency only, and I had to ring another day for an on the day appointment , even though I had been in a lot of discomfort for 2 weeks. How can I ring for an appointment when it takes so long to get through even when you ring at 8 am and then all the appointments have gone. It's a joke.
GP surgery review: littlewick-medical-centre
Title: Phone queue
Rating: 5 out of 5
Visited: February 2023
What a brilliant  innovation to now give caller number in waiting queue when ringing the surgery.  Instead of clinging onto my phone while awaiting a response, hoping I don't miss response, I can now put phone on speaker and do something  else while waiting. A very simple but great idea. 
As ever...you all do a great job
GP surgery review: littlewick-medical-centre
Title: 1st Class
Rating: 4 out of 5
Visited: January 2023
I was referred to this practice by my local practice today [12.01.2023] as they were unable to give me an appointment.this is due to an ongoing problem. The practice nurse called me very promptly and gave 1st Class advice and a course of treatment. I am very pleased with the service that I received from this Practice and just wanted to extend my thanks to the practice nurse.
Many Thanks :-)
GP surgery review: littlewick-medical-centre
Title: Very helpful
Rating: 4 out of 5
Visited: June 2022
I rang to make an appointment. I waited a while to get through, but that is understandable. The receptionist was very helpful and did everything possible to arrange an appointment for an on going problem. Thank you
GP surgery review: old-station-surgery
Title: Mostly good practice
Rating: 4 out of 5
Visited: June 2023
I've been a patient with Old Station surgery for a few years and it's been mostly good experiences with this practice.

The staff are usually really kind and supportive, especially the doctor's and nurses. Reception staff are always lovely and helpful in every way., though a few doctors and nurses I've encountered were judging and not so understanding of my complex situation and were a bit mean. I was feeling unwell one time and stood by the door and a nurse asked me to move because I was in the "way" - not understanding at all.

But overall it's been a positive experience for me and my sisters and we wouldn't want to go anywhere else for our health needs.

But I do think some of the doctors and nurses need to be a bit more sympathetic.

Would recommend to others though to use this surgery.
GP surgery review: old-station-surgery
Title: Best Doctor's Surgery
Rating: 5 out of 5
Visited: March 2023
I want to thank all of the staff at Old Station Surgery for their caring and professional service they offer. All the staff are brilliant from the doctor's to the nurses and receptionist.

They have been looking after my little sister now for a few years and despite her health and mental difficulties they have always been understanding, patient and supportive, which we are all extremely grateful for.

I would and always will highly recommend this practice. It is the best in the area and we will always go to Old Station Surgery when we need help with our health.

Big thank you to you all for everything you do!
GP surgery review: old-station-surgery
Title: Help and care beyond any expectation.
Rating: 5 out of 5
Visited: January 2023
Both the wife and I have been patients for many years with long standing health issues, we have always been looked after so well we would never leave this area because of this.
To say I had a bad year in 2022 is an understatement, many heart attacks in and out of hospital for months.
When I finally came out of hospital I was under Old Station. This is when the service ramped up to a level I couldn't believe no matter what I needed it was done and in the most compassionate way I could imagine, care and dedication that I thought not possible.
I came out of hospital in June 2022 and I'm still seeing a Doctor every 3 weeks for various tests to get me fully on the mend.
Nothing is too much trouble my Doctor has phoned and written to the hospital for extra tests and chased them up vigorously. He has even telephoned me between appointments changing my medication to help fix another issue I have. I feel so well looked after and above all in very safe hands, as I am doing what I'm told things are working out nicely for me but I can say with all honesty I do not think my Doctor or anyone else at Old Station could do any more to help me I am blown away by how much they care it makes me feel like I'm getting a private very expensive treatment and these poor guys are under the most pressure they have ever had.

I have witnessed other patients being nasty beyond belief and they just keep their cool but the most amazing thing is when the next patient is being seen the clock is reset and a big smile and they help as much as they can.
I am more grateful to these incredible people than any words can say so I hope you understand why I say the things I do.
GP surgery review: old-station-surgery
Title: Poor practice
Rating: 1 out of 5
Visited: November 2022
In attempting to get my mum’s prescription filled this week (she’s in hospital and has cancer), I met with utter incompetence from the staff at this practice. One receptionist and a member of the meds team told me that this would be no problem and to collect the next day. When I returned the day after, a different set of staff members discovered that they had a policy not to provide prescriptions for any of their patients who were hospitalised. Better training needed to ensure that all of your staff know your policies, and a willingness to own up to the mistakes you made, rather than blaming the patients.
GP surgery review: old-station-surgery
Title: Appalling service
Rating: 1 out of 5
Visited: November 2022
I have tried the Online Triage for 2 weeks now and everytime it's unavailable, tried ringing always engaged, which is not surprising as I've been infromed they only have 1 receptionist answering! Still not got an appointment and I'm a terminal cancer patient.
GP surgery review: old-station-surgery
Title: Care like no other
Rating: 5 out of 5
Visited: August 2022
I have had open heart surgery and wound up with a nasty infection in my leg. As people moan about the NHS my experience has been the opposite, I couldn't have asked or hoped for more, every member of the team including the pharmacy helped me well beyond the expectations.

The Doctor whom I would love to name has simply been the most caring and dedicated Doctor I have ever known, I've been seen weekly with an open appointment if something changes, there is nothing left to chance, I feel so blessed to be in this practice whom ever is in charge is doing an amazing job in truly terrible times.

I want to thank each and everyone absolutely everyone has helped me more than I thought was possible.
GP surgery review: old-station-surgery
Title: feedback to text message recieved
Rating: 2 out of 5
Visited: April 2022
your text ask how you could improve the service offered. For a start, you could employ more receptionist so we dont have to spend almost an hour on hold on the phone, then only to be told there are no appointments available! As for the "on line triage " system every time Ive tried to use this, all I get is "This service is not available!" before the pandemic you ran a good service, now its probably easier to meet the queen than to actually see a doctor face to face.  Sad to say, the Old station service is extremely poor!
GP surgery review: the-aitune-medical-practice
Title: Improved greatly
Rating: 4 out of 5
Visited: June 2022
The Reception staff now in post are friendly and helpful (this wasn't always the case). The GPs are very knowledgeable and thorough in the appointments. Their website is a good way of contacting the surgery with queries & follow ups as getting through on the phone is still problematic, as is getting a non-urgent appointment in less than 5 weeks. Hopefully this will improve and they will also start to do more initial face to face appointments as we get back to normal. All in all a good surgery.
GP surgery review: the-golden-brook-practice
Title: Fabulous Practice
Rating: 5 out of 5
Visited: August 2023
Thank you to the receptionist today. I was called by the hospital with an appointment which meant I needed to start on a certain medication ASAP. I called the practice to explain I was going on holiday tonight! The receptionist said she would do what she could, and she did! Three hours later my prescription was at the chemist. I have always found all the staff at this surgery professional, friendly, welcoming and helpful. Thank you again
GP surgery review: the-golden-brook-practice
Title: Nothing but great service
Rating: 5 out of 5
Visited: February 2023
Whenever I have had to ring or come to the surgery over the past few years I've had nothing but wonderful service from everyone, the GP's the nursing team and the lovely polite receptionists (in particularly the last one M*****a) who take the calls. It's a wonderful job you all do and I know very demanding in these tough times. I just want to say thank you for all you've done for me and continue to do for everyone.
GP surgery review: the-golden-brook-practice
Title: Poor performance
Rating: 2 out of 5
Visited: May 2022
My 84 year old father has been on a repeat prescription for over 5 years tried to pickup twice in the last month but pharmacy unable to help as doctor not authorised tried to contact doctor whilst at pharmacy but call not answering went to surgery and was promised a call not heard anything 12 hours later dad still got no medication very poor service let’s hope it’s not terminal
GP surgery review: the-golden-brook-practice
Title: Poor service
Rating: 2 out of 5
Visited: January 2022
Gone down hill rapidly over Last 12 months. Recently received text saying pharmacist would ring at 09.15 to discuss medication. No call by 10.25. Rang surgery,machine said I was 67th in queue, press 8 for call back. Pharmacist Rang at 2.15, 5 hours late. He said I was not told 9.15, despite I had text still on phone. The call back I had requested at 10.25 was received at 5.25pm. Yesterday I needed to change surgery appointment due to hospital appointment clashing. Rang surgery,told I was number 8 in queue, requested call back, it never came. It is almost impossible now to get continuity with same doctor. They seem to work on only some days a week, you have to ring at 08.00 to get appointment,but even then it is impossible to get through. Used to think this surgery was good,actually wrote a long thank you letter to them some time ago,but things have really gone down hill. Another thing. Whilst having chemo treatment I had to have blood tests at the surgery prior to chemo. These were always on a Monday. I had 14 tests, all on a Monday. Earlier this year when I Rang for test I was told,not on a Monday,never done them on Mondays, despite I had always had Mondays. Last two tests have had to be on a Tuesday, but results have not been received at the hospital in time for my consultation.
GP surgery review: the-moir-medical-centre
Title: Very grateful
Rating: 5 out of 5
Visited: July 2022
I'd like to thank all the staff at Moir Clinic, particularly the receptionists who attended me and the GP who attended my partner, who while suffering from cancer had a stroke and the clinic was my first port of call. From the first phone call I was handled with professionalism and compassion and my partner taken care of. I'm particularly grateful for the paperwork request I had that was seemingly impossible to overcome and staff bent backwards to deliver. Thank you so much, you definitely helped lessen my grief and my partner's misfortune.
GP surgery review: west-hallam-medical-ctr
Title: Impossible
Rating: 1 out of 5
Visited: December 2022
I called after having a severe period and bleeding constantly for over a month. I was told I could only receive a call in another months’ time but they couldn’t give me a time - I missed the call when it finally came by 30 seconds and when called straight back I was given another date in a weeks’ time. No call ever came. I ended up in A&E who said I needed to go back to the GP who can’t even be bothered to call when I have been bleeding for 8 weeks. Incredibly distressing practice to deal with in mine and my whole family’s experience over the years, and seems to be getting worse. I feel for the pressure they are under but what are people supposed to do?!