janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: beaches-medical-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: January 2023
My husband filled in an online request at 9.30am  for a telephone consultation because he was unwell and received a text message within 10 minutes for a face to face appointment at 13.00. Thank you for fast reply and being able to see him so quickly, fantastic service.
GP surgery review: beaches-medical-centre
Title: Shame on you.
Rating: 1 out of 5
Visited: January 2023
I was requested to arrange a medication review with a doctor, which I did last year. So today, the day of this review, the telephone rang and the first words spoken were "what can I do for you?". This is the second time we had spoken to this doctor, so knew exactly what to expect during the appointment. To cut a long story short, we do not ever want to have any dealings with her again. 
This surgery was once the best one in the area, but now it definitely isn't. But I suppose we have to blame it on 'Covid' and all the changes this has caused.
Although COVID is not the cause of doctors who are not prepared to listen. 
We are both getting older and absolutely dread having to speak to a doctor, and certainly leave my husband and I with the feeling of getting on God's escalator sooner rather than later.
Shame on you 'Beaches medical centre'.
GP surgery review: beaches-medical-centre
Title: Excelling under pressure
Rating: 5 out of 5
Visited: January 2023
Completely understand the pressures and constraints but my family and I always receive great care and advice. Best to visit in person if possible as the email option has been fully booked but genuine care and signposting offered. An overall excellent service.
GP surgery review: beaches-medical-centre
Title: Thankyou Beaches
Rating: 5 out of 5
Visited: December 2022
I have always received excellent treatment from this practice , however I would like to add that the service has become even more proactive , responsive and caring . I particularly appreciate all that has been and is being done to support me at this particular time Thank you to all staff at The Beaches .
GP surgery review: beaches-medical-centre
Title: Good care
Rating: 5 out of 5
Visited: October 2022
I received a phone consultation yesterday a doctor. He was kind and considerate. Listened to me and advised me what to do. Have been at this surgery many years and have always received kind and courteous treatment from all the staff. Thank you everyone.
GP surgery review: beaches-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: September 2022
This morning I had reason to contact The Beeches Practice for a review of my health and also to book an appointment for another health query. Throughout the whole process the staff at both Hipton and, I assume Gorleston were polite, efficient and caring in their assistance to me. Too often people criticise health care workers who work very hard, often for little reward. I would just like to redress the balance and say a big thankyou for your help today. Kind regards Mr Wayne Pimperton
GP surgery review: beaches-medical-centre
Title: Poor Communication
Rating: 3 out of 5
Visited: September 2022
after waiting a long time to get through, the receptionist seemed cross with me, I had 2 hospital appt's sunday 18th september both with medication , when I chased up both precrisptions, one sent the prescription by the computer. the other I posted via frontdoor of hopton.

Unfortunetly the receptionist Did not understand me and repeated several times. the receptionist stated A letter on the 8th sept, that I am alright and needed no help. However I did not receive my first appt until 18th Sept (gyne). so how could you have any information when I have not seen or spoken to the gyne dept.
2) (Dermatology) I posted my prescription through Hopton letterbox. I need these prescriptions now please.

Im am ringing gyne to see where  my prescription is, and sending a photocopy of the photocopy.
GP surgery review: beaches-medical-centre
Title: Most supportive doctor ever
Rating: 5 out of 5
Visited: September 2022
Saw Dr May today for my return to work plan. He has been the most supportive person I’ve ever met. He gave me time and listened to me. He made me realise I was being bullied and his recommendations has helped me enormously. He didn’t want to offer me drugs as part of recovery he just listened and gave me time to recover from a period of anxiety and depression. Today I beat the bully and I’ve been offered a new job. I’m moving on with my life after a dark period. Because of his advice I’ve regained my confidence and  was able to sit through a return to work meeting confident and assertive. I can not be more thankful that he was the doctor I got when I made the initial appointment. Thankyou
GP surgery review: beaches-medical-centre
Title: lack of contact
Rating: 1 out of 5
Visited: August 2022
it is almost impossible to get an appointment or to speak to some unless you want to wait for hours on the phone only to be hung up on. No appointments available to book online, cant get through on the phone. Its an absolute shambles of a system. Management should be held accountable.
GP surgery review: the-millwood-partnership
Title: awful service for 11 year old boy
Rating: 1 out of 5
Visited: January 2023
This system for trying to get an appointment is disguising. This practice does not serve its community. I have filled in a form to get an appointment for my son. I make it clear that i need an appointment after 4pm. i am given an appointment at 11.30, which I cannot attend. I am basically told tough luck, try again tomorrow. I have tried to phone tree times, each time I am cut off during conversation. I now have to try again tomorrow to get my son an appointment. I am a working parent that needs an appointment that fits around the working day, why is it so difficult to get. This surgery and the way it operates is utterly disguising.
GP surgery review: the-millwood-partnership
Title: Interaction
Rating: 1 out of 5
Visited: January 2023
Poor, I just want to speak to someone and not stand in front of the desk to be told go home and fill a form in. Your sitting there infront of me. Thanks for exasperation and even more anxiety.
GP surgery review: the-millwood-partnership
Title: Great nurses
Rating: 5 out of 5
Visited: January 2023
Such a lovely friendly environment, made me feel so confident my son was being well taken care of. Wish I could mention names because they were great!
GP surgery review: the-millwood-partnership
Title: Difficult to see a doctor Day upon day this happens.
Rating: 2 out of 5
Visited: January 2023
I am a pensioner and have found it extremely difficult to see a GP at this practice. When trying to use the website it is nearly always a case of the "practice is full, try again later". Day upon day this happens. Perhaps this is why A&E at the hospital is  always so busy.
GP surgery review: the-millwood-partnership
Title: Lovely nursing staff
Rating: 5 out of 5
Visited: November 2022
I had an operation to remove a tumour from my hand back in September, and need to have the dressing changed 3 times a week.

Rather than go all the way to Norwich for this, it is done at the local practice.

During my many visits, I have seen just about every nurse at some point or other, and they are all wonderful caring people. 

They answer any questions I have, and are happy to explain how the wound is progressing.

Ladies, you are all angels, and a credit to the surgery.
GP surgery review: the-millwood-partnership
Title: Practice
Rating: 5 out of 5
Visited: September 2022
Had an appt. for my 5th Covid on 24th Sept.-Was very pleased with the organised way it went. Was in and out in less than 10mins.
Thank you .
Anne Fackman
GP surgery review: the-millwood-partnership
Title: Appointment problems
Rating: 2 out of 5
Visited: August 2022
was advised by Doctor (Via Text)to speak to him if I need further advise. So far I have been told I filled in the wrong form,and there are no appointments available, So even after Doctors message you still cant get to talk to him.
GP surgery review: the-millwood-partnership
Title: Great Practice
Rating: 5 out of 5
Visited: July 2022
Always get appointments and have been supported fully with ongoing medical issues. GPs friendly and professional and accessable. Good all round service.
GP surgery review: the-millwood-partnership
Title: Problems getting an appointment.
Rating: 1 out of 5
Visited: May 2022
I have tried to get a Doctors appointment today and after hanging on the phone for 37 minutes and 46 seconds I was informed that I would have to get on the internet at 0800 and try and book an appointment, or phone at 0800 to try and get through and book an appointment if any would be left by the time you through. You can see why people are going to A&E and clogging the Hospitals up when you can not get a Doctors appointment. The last time I went to the Millwood Surgery, no body was in on the surgery waiting it was empty, and all you hear is that the Doctors are very busy. Well I can see that at all.
GP surgery review: the-millwood-partnership
Title: Unable to arrange an appointment
Rating: 1 out of 5
Visited: May 2022
Tried to arrange an appointment to see the nurse on an ongoing problem. Reception unhelpful, referred to website, very confusing. Filled form told wrong form, filled in different form as advised, next day email saying wrong form again. Checked website again and can find no other relative form. Tried to arrange by phone told in no uncertain terms to go to website, result fully booked try again next day. No wonder A&E are overwhelmed.
GP surgery review: humbleyard-practice
Title: Rude Admin Staff, Part-Time GPs
Rating: 1 out of 5
Visited: June 2022
My husband was very ill and I tried to get through on the phone but never could. I then tried to book online, but the online form was only turned on for an hour each day! Sick People won't give up - if we need to be seen, there's no point trying to hide from letting them communicate! 
They claim to be over-subscribed, but they appear to be taking the funding without the extra investment! 
When you do get to speak to a GP, they are generally very good, but the admin/reception staff are terrible at handling the incoming enquiries.
GP surgery review: humbleyard-practice
Title: poor service and advice
Rating: 1 out of 5
Visited: March 2022
The reception staff were dismissive and rude, lacking the basic skills required of the job. the advice was poor and created to be easy  for them rather than appropriate for the patient. The service all round was poor and lacking in modern appreciation of patient needs and of humility, rather being arrogant and haughty then pleasant and willing to provide a service.  The time keeping is poor and the lack of adequate communication between staff and patient frustrating. The ability to be individually focused on a patient with individual needs is lacking throughout. If you can register with another practice in Mulbarton, Cringleford or Hethersett try to .
GP surgery review: humbleyard-practice
Title: Superb service received
Rating: 5 out of 5
Visited: February 2022
Filled in the online form, received a phone call within 2 hours offering me an appointment for that afternoon. 
Treated with kindness and compassion. Received reassurance following a thorough but speedy assessment. Thank you so much.
GP surgery review: humbleyard-practice
Title: Very helpful
Rating: 5 out of 5
Visited: January 2022
I went to the surgery today on the off chance I could have help with a suspected urinary infection. The receptionist was extremely helpful and I was able to see a Dr within 10 minutes. The Dr analysed my sample and prescribed treatment. I collected the prescription from The Hurn chemist. In spite of the pressures of the pandemic, my symptoms were taken seriously and I left very satisfied with my treatment. Thank you so much.
GP surgery review: bridge-road-surgery
Title: Contacting a doctor
Rating: 3 out of 5
Visited: April 2023
I have osteoarthritis in a knee and began gettinghand and shoulder pain plus waking from pain and having to wee soo was very tired. I am 75 so contacted via online form asking for GP appointment. Made mistake of ticking box agreeing to video call. Got reply saying doctor would call me! He rang and immediately dismissed my pain as "I was almost 100". He didn't listen said I could buy my own pessary for frequent weeing after not listening at all. He asked if I'd had children and when I said 2 breech, he asked they'd been vaginally. Eventually said refer for blood tests re rheumatoid markers but I had to ask if I had to book appointment. Went for test and told results in 3 days. 10 days later still waiting for his promised call to "discuss results".
So disappointed that recent dizziness and shivers I have suffered rather than try contact. Most disappointed.
GP surgery review: bridge-road-surgery
Title: Awful practice
Rating: 1 out of 5
Visited: February 2023
Can't get appointment on phone can't get an appointment online. Just says full today try again tomorrow. What's the point in an online request service that you literally have to fill in at 8 o'clock in the morning, would have thought an online request for an appointment should be able to be done at anytime and was for those that are unable to be on the phone at 8 o'clock in the morning!
GP surgery review: bridge-road-surgery
Title: Don’t bother
Rating: 1 out of 5
Visited: November 2022
Spent the last 2 weeks trying to book an appointment online as advised by their recorded phone message only to be told none available at 8.00am so tried ringing and so far have been on hold for 1hr + expect them to say no appointments available. This is unexceptial service for a gps surgery. How many people have to die before something gets sorted
GP surgery review: bridge-road-surgery
Title: Poor Communication
Rating: 1 out of 5
Visited: November 2022
Having an ongoing condition I have tried to use the online booking process even after putting an explanation of not needing to see the doctor as I have had a number of years with a condition, my only request was for a medication change only to be advised to try to book online again the next day . So then decided to call surgery only to be left for over half an hour to be greeted by what I can only state as being the most inhuman person I have ever spoken to, stating that there are no appointments for today and to call back the following day , I must add that there was no apology for the 30 minute wait or even a hint of any help other than to try the next day. While my condition may not appear urgent to them visiting the toilet in excess of 10 times a day is not normal and knowing clearly what is required to help alleviate the symptoms is just a change in medication that you are familiar with and is just a 2 minute conversation with your GP , but no I have to take up more of my GPS valuable time and waste more of my valuable time attempting to book an appointment.Head of Surgery please help the staff fronting your surgery to be more human even if you cannot accommodate a same day response these staff represent the Surgery and as such should try to be human and not scripted bots otherwise you should probably consider dispensing with these staff and have an automated answerphone such as the banks use.
GP surgery review: bridge-road-surgery
Title: Horrendous
Rating: 1 out of 5
Visited: November 2022
I’ve had an ongoing problem for the last four weeks and still haven’t been able to book a face to face appointment. Today I finally managed be allowed one but was told it will have to be in the morning as the appointments for later in the day are reserved for on the day. As I work from 8am - 4.15 you can see the problem with this. Surly it would be better to have a selection of times that are pre-book!? Also this is the 2nd review on here. I would like to speak to the practice manager that reply’s to the reviews but there seems to be no contact details. Please leave them in the comments for people to contact you.
GP surgery review: bridge-road-surgery
Title: Shocking
Rating: 1 out of 5
Visited: October 2022
Oh my God, where do I start horrendous it took well I give up in the end 30 to 40 minutes to try and speak to somebody after I’d spoken to 111 today and they advised me to call my Doctors but you cannot get through and even when I’ve been speaking to the receptionist before they are so rude the way they speak it’s disgusting they don’t care there’s no compassion. They don’t apologise you waiting long when I have done before. I must say the doctors are absolutely lovely and amazing but the receptionists are shocking really let the surgery down!
GP surgery review: bridge-road-surgery
Title: Good practice
Rating: 4 out of 5
Visited: August 2022
Very calm polite helpful and very thorough when it came to the notes from the dr checked everything was ok and I was happy before dismissing me
GP surgery review: bridge-road-surgery
Title: Quick response
Rating: 5 out of 5
Visited: January 2022
Having contracted a chest infection, which can be more serious to me than most as I have copd, I asked for a consultation on the practice website. Within two hours I received a phone call and a diagnosis and was able to start taking the medicine that afternoon. I started feeling better by the next morning and now after a week am nearly recovered. I would like to thank all at the practice for their help on this occasion and for all the other times I've visited.
Thank you, Ivan Mia
GP surgery review: bridge-road-surgery
Title: Impossible to see a doctor
Rating: 1 out of 5
Visited: January 2022
When you phone for an appointment they tell you to use online service but if you go online anytime after it opens at 8am it's all fully booked. It's nearly impossible to get an appointment unless you are sat at your computer at the dot of 8am. So tough if you work and can't do that. So having reported my illness back in December and being told it was just a virus I waited but it did not get better sol I then spent 2 weeks trying to get an appointment. You are never able to see a doctor it's always a nurse who phones and when I eventually got through I was offered antibiotics without any examination at all. Subsequently the illness has returned and I am now once again playing the who can get online at 8am game. 2 days so far and no luck.
GP surgery review: rosedale-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
Well I have to say I've not had a bad experience yet in my  Opinion it's the best one I've been to since living in lowestoft when ever I've requested a same day appointment if regards to my babys they have called back quick with a appointment and also with regards to me they have been great
GP surgery review: rosedale-surgery
Title: Inconvenience
Rating: 1 out of 5
Visited: March 2022
Today I called for book appointment then I received call back and lady said me to collect prescription after 2 o clock then my husband went around 3 o clock in surgery then she said prescription is not send yet to pharmacy so you come back after 4 o clock then my husband went again around 5 o clock to pharmacy . Lady said they not get prescription yet then he again went at reception she said they said prescription already then he again went at pharmacy she checked and said no prescription yet . Finally my husband come back . Sorry to say but it is not good because now surgery off for two days and I'm suffering with pain because of piles . I can't sit on the bed because of pain but I have just 5 weeks baby and I'm giving breast feeding to my baby. Sorry to say but I received very bad service from Rosedale surgery
GP surgery review: rosedale-surgery
Title: Doctors and Nurses and Staff great.
Rating: 2 out of 5
Visited: February 2022
Having had a HGV medical and failed on blood pressure, a private practitioner told me to visit doctor, on his request was seen the same afternoon to confirm B.P. was high, had to self test for a week and return the results which I did, filled in online form to see doctor-appointment 1 month away, saw doctor advise blood test to find out why, appointment 3 weeks away, all in all good people and staff, I'm aware they are under staffed but frustrated at the length of time it takes as I am looking to return to driving and without this, I cannot continue, unemployed now and this is not helping my B.P.
GP surgery review: elmham-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
Dr called me back in a timely fashion for a tel  consult and made appt to see me that afternoon. Was very thorough and caring.
GP surgery review: holt-medical-practice
Title: Wonderful service.
Rating: 5 out of 5
Visited: February 2022
Visited Melton surgery this evening and received the best possible care and advice.  Feeling much happier after the consultation.  A very big Thankyou to all involved.
GP surgery review: drayton-medical-practice
Title: Awful
Rating: 1 out of 5
Visited: December 2022
I have been trying to get a sicknote for over a week now for 1 day. The "receptionist" keeps telling my via their useless message service to call on the day to make an appointment. Nobody ever answers the phone! I said I work for the NHS is hospital theatres and especially now its difficult to make call let alone get an appointment for what should be a fairly simple process!!!! I have asked for the practice managers email address, yet surprisingly they do not want me to have it! Avoid at all costs.
GP surgery review: drayton-medical-practice
Title: Useless trying to get appt
Rating: 1 out of 5
Visited: November 2022
My wide needed a general appt with a doctor. Advised her normal Dr has no appts until Dec and to call in two days time when appts will be available or see if she could book online. Calling on thursday is not a convenient option and online doesnt list a routine appt selection so cannot do online either. What is she supposed to do?
GP surgery review: drayton-medical-practice
Title: Unbelievably poor phone service
Rating: 1 out of 5
Visited: June 2022
Over the past 3 years we have been part of this GP, we ring here and there for appointments and prescription and such, and every single time it takes half an hour sometimes even more for the phone to be answered. Today we waited another 30 minutes, someone finally answered, and while talking to them the line just went quiet and then they hung up on us. We expected they would ring back, but they didn't even bother. Now we have to ring back and wait another half an hour. It is ridiculous. Never seen anything like it elsewhere.
GP surgery review: drayton-medical-practice
Title: Awful telephone system, non existent front of house staff
Rating: 1 out of 5
Visited: June 2022
Absolutely a waste of time trying to get even a blood test at this practice. Phone calls are left unanswered, there is no email connection to the surgery, they don't seem to have any booking online except blood tests, if you can get one. When you go round to the actual surgery it's empty. Don't ever expect to see an actual doctor, if you're lucky you might pick up a lottery based appointment with a nurse practitioner. Absolutley dreadful now and must be leaving many like myself feeling like they are without a surgery now.
GP surgery review: drayton-medical-practice
Title: Appalling phone system
Rating: 3 out of 5
Visited: April 2022
While all the staff from GPs on down are brilliant, the current phone facility is appalling and it seems impossible to get through at any time of day. Advice to phone at 8.00 for a same day appointment is beyond ludicrous.
GP surgery review: east-norwich-medical-partnership
Title: Awful practice
Rating: 1 out of 5
Visited: January 2022
They do not take a temperature at the door
The people who are ment to cake calls have hid behind to book so have checkself in you can’t even see them
They never answer the phone anyway 
Very badly run