janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: crawley-road-medical-centre
Title: Can't believe they are still allowed to practice
Rating: 1 out of 5
Visited: February 2023
Trying to get through regarding a mistake they had made with a repeat prescription on Friday evening and repeatedly hung up on without any words spoken. The phone was left to ring for over an hour.
GP surgery review: crawley-road-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
Today I had a very pleasant communication with a doctor at the practice as well as a manager. I received the attention I needed regarding prescriptions and very efficiently dealt with. I’m very grateful for the care and services from this medical practice. I am aware that the practice is currently working towards improving the service and I can see that this process is certainly happening.
GP surgery review: francis-road-medical-centre
Title: Worst practice in london
Rating: 1 out of 5
Visited: April 2023
The past 2 yrs that I lived in the same street as the practice, I have only received a phone consultation, had problems with my lungs and asked for face to face consultations was then sent to hospital as they didn’t have anyone that could see me. Had another Phone consultation which they never called. This place is a joke. Avoid this place at all cost. You only gonna waste your time.
GP surgery review: francis-road-medical-centre
Title: Poor
Rating: 1 out of 5
Visited: April 2023
Multiple issues getting repeat prescription approved within 48 hours or when i have requested it in advance due to travelling away, despite repeated requests with surgery and via pharmacy. Has taken over  week in the past. I have run out repeatedly, had to postpone going away to obtain prescription and have on several occasions had to use 101 out of hours gp to get my prescription.
GP surgery review: francis-road-medical-centre
Title: Very inefficient
Rating: 1 out of 5
Visited: April 2023
I scheduled a telephone appointment for midday and was eventually called at about 12.45. This is not a good level of service. 

This is not a general enquiry but a real review so I hope the surgery will not delete it.
GP surgery review: francis-road-medical-centre
Title: Good receptionist
Rating: 4 out of 5
Visited: November 2022
Been Registered with the surgery for quite some time I am very happy with the service I was given spoke to a young lady and man on reception very helpful and polite really took there time to help me
GP surgery review: francis-road-medical-centre
Title: Rubbish surgery
Rating: 1 out of 5
Visited: October 2022
This surgery was really good and since the new owner has taken over you can’t get appointments for anything, I had a bypass surgery in October and still no doctors have called me in as we can’t get face to face appointment and most doctors leave after few months
GP surgery review: francis-road-medical-centre
Title: Great response to my many e-consultations!
Rating: 5 out of 5
Visited: October 2022
I have had to sort out a number of relatively minor health issues this year and used e-consultation; on 2 I got a call the same day, the rest (about 4 consults) the next day or 48 hours at the latest. The various GPs have all listened, advised and sent immediately information that I the patient need to action. I work within the NHS and understand that whilst e-consultations have really become an embedded service since 2020, it has created a whole new level of how to respond to patient care at a time when services are so stretched for a variety of factors. The response time has been nothing less than very impressive; in my job role I have a relatively wide experience of patient experience using e-consultations and Francis Road definitely get an A star response
GP surgery review: francis-road-medical-centre
Title: Unhelpful practice
Rating: 1 out of 5
Visited: May 2022
Been contacting the surgery for the last 2 weeks for an urgent repeat prescription to be approved, eventually it got declined. Reception never passes message to GP, and very exhausting to try and get anything resolved as there’s never appointments
GP surgery review: francis-road-medical-centre
Title: Very helpful staffs
Rating: 5 out of 5
Visited: February 2022
From the appointment set up to my visit and further followup, Francis road medical centre has been outstanding. Thank you for help with my health screening.
GP surgery review: hampton-medical-centre
Title: Very efficient and friendly practice
Rating: 5 out of 5
Visited: November 2023
I have been with this practice for over 30 years. Whenever I attend, the staff are extremely helpful and polite and do their best to help me. I attended recently to discuss my diabetic medication and problems and feel very satisfied with how I was looked after and how my condition is being managed.
GP surgery review: hampton-medical-centre
Title: Efficient new telephone service - Always helpful!
Rating: 5 out of 5
Visited: November 2023
The Dr has always made time for last min appointments even when full if determined to be an emergency.

Took my problems seriously even when the Out of Hours A&E Dr did not. I will forever be grateful for this as I would not be here to write this if the Dr didn’t give me an emergency referral.
GP surgery review: hampton-medical-centre
Title: Great doctors and staff
Rating: 5 out of 5
Visited: November 2023
Very helpful at reception and doctors are very caring and try there level best to help. Thank you very appreciative of your work. Keep it up.
GP surgery review: hampton-medical-centre
Title: Great care and service
Rating: 5 out of 5
Visited: October 2023
Have been a patient for many years, the care and attention the GP and staff give is fantastic. I had an operation recently and my appointment check up has been great and the dr spent time listening to my concerns. It is a great GP practice. I am very happy with this service
GP surgery review: hampton-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: October 2023
Each time I’ve visited I’ve had a great experience and left happy with the care and attention given to my baby.
GP surgery review: hampton-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: August 2023
The surgery has provided me with some great care during my pregnancy and continues to offer some good services to support the wellbeing of its patients. I would however, like to see more on the day appointments being available or the option to book an appointment for the next day or two. That would be great!
GP surgery review: lime-tree-surgery
Title: Great staff
Rating: 5 out of 5
Visited: July 2023
I have visited the tree clinic 3 times during the past few years for fitting and for some problems with my IUD. The experience is always fantastic, everyone is very nice and welcoming and the staff is always ready to answer questions. They went above and beyond when I needed to have my IUD refitted after a scan, trying to see me again as soon as possible within the hour.
GP surgery review: lime-tree-surgery
Title: Fantastic nurse ! Excellent surgery
Rating: 5 out of 5
Visited: January 2023
I had my cervical screening and all us women know how uncomfortable and nervous we can be about this so I am very grateful that the fantastic nurse was knowledgeable and efficient, she got on with it and we were done in no time. Thank you so much. I totally recommend this surgery the awesome reception staff as well for the ongoing efforts they do to make sure you get the help you need. And of course the wonderful doctors that have been supporting my family (the 5 of us) with our varying needs over the years.
GP surgery review: lime-tree-surgery
Title: Efficient and effective responsive service
Rating: 5 out of 5
Visited: August 2022
I had a telephone consultation on 19/8/22 to discuss some word finding difficulties I'd been experiencing over the previous week or so.  I was not too concerned as I'd been experiencing word finding difficulties along with fatigue, since April 2022 when I had covid.
The GP took a careful history and recommended that I present to the Emergency Department at the RLH.
I did so, and was admitted that night.
I spent a total of 3 weeks on various wards.
Unfortunately I was diagnosed with a multi focal glioblastoma multiforme, a brain cancer which cannot be cured, only managed and has a limited life expectancy.
However, I believe that prompt action and skilled clinical decision making undoubtedly contributed to prompt intervention from other clinical services.
This has enabled intervention from primary services, leading to me having maximum chances within a terminal diagnosis.
During my inpatient admission I received a number of follow up telephone consultations from the practice, and found this reassuring, in a highly stressful situation.
I have subsequently experienced empathy and skill in a face to face consultation and in clinically evaluating and considering prescription requests and other administration.
Thank you to the whole team, but especially the GP trainee whom I had the telephone consultation with.
The whole practice team has been helpful every time I have contacted them regarding requests such as repeat prescriptions.

I appreciate that I am in a horrible situation but prompt investigation of the problem and the skill of neurosurgical, medical and neuro-oncology teams - has contributed to the best possible outcome for me, in an inevitably distressing situation.
GP surgery review: lime-tree-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: July 2022
I had to visit Lime Tree Surgery daily for over a month due to surgery. Both nurses at the surgery were absolutely great. Always had time to listen to any concerns. The doctors are great. I have managed to have face to face appointments when needed.  The receptionists are always very helpful when visiting or phoning the surgery.
GP surgery review: lime-tree-surgery
Title: Fantastic Reception Team
Rating: 5 out of 5
Visited: June 2022
Lime Tree Surgery in Leytonstone, has an amazing Reception Team, who go over and above for all the patients that come in.

From the moment the team are together, they are very supportive, giving correct information and always pointing patients in the right direction. Always greeting everyone with a smile and always willing to help, we are currently going through cancer within the family, even though the team are always professional, the team always seems to have a flair about them that makes you think and feel positive about everything. 

Well done to Lime Tree Surgery for having an amazing team.
GP surgery review: lime-tree-surgery
Title: Amazing staff
Rating: 5 out of 5
Visited: January 2022
I came here to get an IUD for the first time. I had really worked myself up for it and was very very anxious. The doctor was absolutely lovely and made me feel at ease throughout. Her assistant was kind also and held my hand which helped calm my nerves. The procedure ended up being almost painless and I'm so happy with the outcome. Highly recommend this practice. Thank you
GP surgery review: the-allum-medical-centre
Title: unknowledge and not helping to patients
Rating: 1 out of 5
Visited: January 2024
On November 2022 I had a bad experience, over a months contacting every week because no one there cares to contact back after the couple of test they done, at the end the doctor said "no idea what can be the issue" and said that can send me to specialist but will take 3 to 4 month to see them... 
In a simple call to a doctor to another country and telling all, they proper diagnosticate all (was a simple kidney stone).

now again with another health issue, 3 weeks in pain on my shoulder, I went to get an appointment as I'm with ibuprofen and is hard to sleep properly, they book the call phone 12 (I went on 2/01/24), 10 days for someone who is already in paint with ibuprofen every 8h and still not sleeping well, and they said "if not, come before 8am and then we can get for same day" that is awful response, I get they can not get on the same day, but, or I go again following day really early or 10 days waiting?? that doesn't make any sense.
GP surgery review: the-allum-medical-centre
Title: Positive experience
Rating: 4 out of 5
Visited: December 2023
I am a new patient to this practice and was impressed with the care I received today. I arrived at 8am and was given a same day appointment. The doctor I saw was lovely and dealt with my case with compassion.
GP surgery review: the-allum-medical-centre
Title: Great team and service
Rating: 5 out of 5
Visited: December 2023
We recently registered at the Allum practise and I have been so impressed with the whole team to date - the reception team are very helpful, and I’ve had a great experience during two appointments with practise nurse, who saw both myself and my son. My 3-year-old son had immunisations and wasn’t upset at all - the nurse was calm and efficient and he was very settled in the appointment. I’ve had four appointment for either myself or my family to date, and all have ran promptly to time. Thank you Allum team!
GP surgery review: the-allum-medical-centre
Title: Poor service
Rating: 3 out of 5
Visited: December 2023
If you ring at eight o;clock, you have to sit on the phone for at least 2 hours, on occassions when you get to number 2 or 3 inline. They cut the phone and you waste an other hour or two. 
you have stopped toutine appointments after 8.00 why, you are not so special.
GP surgery review: the-allum-medical-centre
Title: Polite, prompt and efficient
Rating: 5 out of 5
Visited: November 2023
I needed to arrange for a check and this was done within the day, first by telephone and then by appointment. The staff and of course the doctor were all so friendly.
GP surgery review: the-allum-medical-centre
Title: Great travel vaccination experience
Rating: 5 out of 5
Visited: November 2023
Had to have two vaccinations for an upcoming travel trip, they explained through everything really well so I felt prepared for the trip. I have a needle phobia and so they built in extra time to my appointment and the chance to lie down during and after. The person doing it ensured I was comfortable and was really lovely.
GP surgery review: the-allum-medical-centre
Title: Mixed messages
Rating: 2 out of 5
Visited: October 2023
Your permanent phone answering message says you are experiencing high patient demand yet your lovely banner outside the practice is touting for new patients. I’m confused - it seems you have too many ‘demanding’ patients already, no?
GP surgery review: the-allum-medical-centre
Title: Amazing nurse support
Rating: 4 out of 5
Visited: October 2023
Had an appointment  this morning.  The clinician  was extremely  professional, reassuring.  She explained  everything very clearly  and made me feel  very relaxed during  a tricky procedure
GP surgery review: the-allum-medical-centre
Title: Inefficient and unhelpful
Rating: 1 out of 5
Visited: September 2023
I recently needed a repeat prescription which I requested via email. It didn’t come to the pharmacy so the pharmacy requested it. I got a txt 5 days later saying I need a review in order to get the repeat. At this point I’ve run out of the daily medication. I couldn’t get an appointment that fits around my work commitments for another 8 days. So I went to a private doctor and they told me I could use the NHS Emergency Supply online. That was very helpful. The Allum was not. I despair for the NHS.
GP surgery review: the-allum-medical-centre
Title: Not a good Practice
Rating: 1 out of 5
Visited: August 2023
I had a procedure done and in the report received from the hospital it stated that a follow-up is needed which The Allum Medical Centre ignored. I  find this centre is playing with peoples lives, not treating their patients with respect. Cannot get a face to face appointment everything is done by treearge phone calls.  Your diagnosis is given over the phone with a prescription to collect from the pharmacy. Looking for a new GP.
GP surgery review: the-ecclesbourne-practice
Title: 1 hour wait time on call
Rating: 1 out of 5
Visited: December 2023
Absolutely ridiculous! I had a call scheduled which I missed by a second. No call back. Reception closed from 12:30-2:30pm. Called back at 2:30pm no answer and been on hold for 1 hour in position one. When I walked into surgery, receptionist are sitting having a chat and no care in the world. Beyond ridicloius and disbelief.
GP surgery review: the-ecclesbourne-practice
Title: Needs to be closed after the next CQC inspection.
Rating: 1 out of 5
Visited: July 2023
We have been patients at this surgery for over 10years now.
However the surgery is no longer able to provide care for the patients.

Seeing a GP is impossible. There are no appointments available.

We are told to call at 8.30am for same day and emergency appointments but after staying on the line for 10/15 minutes we are told by the receptionist that there are no appointments available and no telephone consultations available.
The CQC report from Nov 2022 reports that this surgery is inadequate and will be re-assessed in 6 months -the time for another inspection is here and the surgery needs to be closed.

Very disappointed in this surgery and will now be changing to a surgery that serves its purpose.
GP surgery review: the-ecclesbourne-practice
Title: Awful surgery, and even worse patient care
Rating: 1 out of 5
Visited: June 2023
I had an appointment scheduled for 11:25 am, but the nurse saw me for my annual asthma health check at 12:00 pm. The appointment began as usual, with the nurse checking my blood pressure and weight. When it came to weighing me, I asked whether I should remove my shoes and personal bag, but the nurse told me not to, which struck me as odd as these items could affect my weight.

Throughout the check, the nurse apologised frequently for not being able to find certain items, such as the disposable part for the peak flow test. I gave the nurse the benefit of the doubt and told them not to worry.

As someone who has had asthma for their whole life, I was disappointed that the check was not up to standard. Firstly, the nurse had difficulty navigating the system because they were new to this surgery. They asked me several times whether I smoke or drink, and it took around 5 minutes for the nurse to find the non-smoking option. The nurse searched for an asthma check for adults on Google and asked me some questions from the quiz, possibly because they couldn't find the normal questions in the system. Despite my patience, the series of questions regarding exercise, emotion, and more, that I am asked every year during my annual asthma check were not asked.

The nurse wrote down my weight and blood pressure on the back of an envelope and said they would put it on the system later and that they will remember to do this. 

During my "asthma check," another nurse came in to discuss not being able to find a vein on someone, which was disruptive, considering I had already been waiting 35 minutes for my unsatisfactory appointment.

Overall, I left the appointment feeling annoyed that I wasn't given the thorough check I should receive. I was surprised at the lack of training given to the new nurse, considering their difficulty navigating the system. This is not a criticism of the nurse, but rather an observation about the surgery's responsibility to assist new hires in becoming familiar with the software.

This surgery is becoming progressively worse by the minute with GPs who don't listen, extremely late appointments, receptionists who overstep their boundaries, nurses who are unfamiliar with the software, and nurses who interrupt appointments.

I wonder when the surgery will be reformed.
GP surgery review: the-ecclesbourne-practice
Title: On the contrary
Rating: 4 out of 5
Visited: May 2023
Have been with the practice for a very long time. Wish we could get back to booking face to face appointments on line. Think it's good that our doctors are part of the training for future GPs. Frustrating when by 0831 you find you are 9th in the queue but am very impressed when, during the day, you do get through--- you are dealt with professionally and very efficiently
GP surgery review: the-ecclesbourne-practice
Title: Terrible service
Rating: 1 out of 5
Visited: March 2023
I called the surgery at 0830 on behalf of my elderly mother who was in pain and distress.  Was told that her name would be added to the list for the GP to call her back that fat.  No call received.

Called the following morning, explaining that the GP had not called, only to be told that her name was not on the list for call back the previous day.  This time we did receive a call back.

This is not the first time this has happened, or the call back has been very late at night (when elderly people might not pick up the phone).

The management need to address the quality of reception staffing.
GP surgery review: the-ecclesbourne-practice
Title: Awful practice
Rating: 3 out of 5
Visited: February 2023
actually impossible to get through to them when you call at their allocated time for appointments. i waited on the phone for 15 minutes and they just hung up therefore i lost my place in the queue and when i tried to call back the queue wasn’t taking anymore appointments so i couldn’t ring back at all. previously, i have gone to the surgery for an early appointment and i have witnessed with my own eyes the receptionists not caring if the phone is ringing and are all just sat in their back room laughing and chatting and drinking tea etc. absolutely awful receptionists who have no concept and awareness that people are calling for serious medical matters. i have had the doctor call me back for an appointment at 11:45pm at night. i waited since 8:30am for a call back and i was called back at 11:45pm. it is beyond unprofessional and the worst doctors surgery i have ever come across in waltham forest. they seriously need new receptionists and to change their ways. awful practice.
GP surgery review: the-ecclesbourne-practice
Title: Poor service
Rating: 3 out of 5
Visited: January 2023
Called several times at 08.30 only to be cut off after holding for up to 25 mins. When I did get through at exactly 08.30 I was offered a call back. By 17.00 and not had a Dr call I called surgery to be told I was not on list. I was in pain but told to try again tomorrow. I called the federation number and saw a GP at another venue that evening..The reception staff are decidedly 'off' I resent having to tell in detail my medical problem to an untrained receptionist giving the attitude that jts her decision as to my seeing a medical professional. I fully understand the current complications. I have now left Ecclesbourne after 40 + years.
GP surgery review: the-ecclesbourne-practice
Title: Clinical pharmacist
Rating: 4 out of 5
Visited: September 2022
the clinical pharmacist was extremely helpful and knowledgeable and left me feeling reassured following my consultation with her, where she gave me a full snd detailed explanation of my condition and it’s causes and recommended treatment. Thank you.
GP surgery review: the-ecclesbourne-practice
Title: Almost impossible to contact
Rating: 1 out of 5
Visited: February 2022
Time and time again my experience with this GP practice is very frustrating. The only way to contact the GP is to phone at 8:30am every morning. However, my usual experience is to spend up to half an hour trying to call, being told that I am in a queue, and then the phone going onto a dialling tone and ringing indefinitely. Getting through to speak to a receptionist usually takes two or three ten-minute waits and feels like a lottery. This is not compatible with having a full time job! Call at any other time and you are told that there are no (telephone) GP appointments available. The receptionists are very polite when (and if) they answer the phone, but it is not an effective way of rationing care.