janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: swanpool-medical-centre
Title: pathetic place
Rating: 1 out of 5
Visited: April 2022
What is going on in this building, is everyone asleep. spend hours on end trying to get an answer on the phone. called in the afternoon as told it's quieter, number 15 in the queue and finally answered after 50 minutes!!!! As for calling in the mornings good luck with that.  Seems to be some new faces who are not the most pleasant, as if the place isn't bad enough. This place has really gone downhill in the last few years and only a handful of staff there that are worth their paycheck.
Open the doors and let the public see that you're alive for crying out loud cos at this rate none of the patients will be!!!
GP surgery review: swanpool-medical-centre
Title: Terrible
Rating: 1 out of 5
Visited: March 2022
You ring at 07:59 to be told surgery closed u then ring bang on 8am to be told caller 48 in the que, how can this be possible? Tried phoning 6 days to get an appointment to be told that there are non available. They then go on to tell you you need to ring at 8 to which I said I do every time. Terrible terrible surgery how this place as not been shut down I never no. It’s now worse than it’s ever been. I no what my problem is all I need is a prescription that would take 2 minutes to print off but no! They tell you they will add you to the cancellation list which is a waste of time because they never have any cancellations. The soon I’m out this surgery the better.
GP surgery review: swanpool-medical-centre
Title: Fantastic care
Rating: 5 out of 5
Visited: February 2022
After spending time in hospital i was discharged on a Saturday afternoon,my Doctor phoned me at home on  Sunday morning  with my new prescription details and words of total reassurance,he also gave me follow up appointments to the surgery,. I can not fault in any way at all this excellent service, I can not thank them enough for the care I received now or in the past and I've been with this practice since it opened,
GP surgery review: swanpool-medical-centre
Title: Worst surgery ever
Rating: 1 out of 5
Visited: February 2022
Here we go I phone at 8am for appointment get through at 815 no appointments left...
When will the surgery doors open why do we initially keep having to have a telephone consultation..
Is this the new normal?
We should not be havein telephone consultations now with all restrictions lifted.
Serious illness will go un detected has doctors can not give a proper assessment over the phone..
This is a major red flag itself.
Stop giving excuses saying you are seeing patients face to face has you are only seeing a small minority.
When everybody should be seen face to face.
The world needs to go back to normal not this new normal has its completely wrong.
GP surgery review: moss-grove-surgery
Title: Disappointing
Rating: 2 out of 5
Visited: August 2022
I booked an e-mail appointment.  Said I could only state One problem so I did but also mentioned a second worry to the doctor who gave me the necessary receptacle for sample to be processed.
I took it into the practice reception the same day.  Receptionist said samples had been collected but she asked a nurse if ok and the nurse said yes it would be put in fridge til next day collection. I did mention I was happy to do over and bring in the next day but the nurse assured me no need.   I hadn’t heard in a week so telephone doctors - spent ages getting through.  The receptionist said the sample had to be repeated! I asked why they hadn’t contacted me and told me. She said it was up to me?! I didn’t know it had to be repeated?!   I feel this practice doesn’t care and we are just ‘numbers’.   I work so haven’t managed to collect new receptacle yet and my husband has Parkinson’s so he isn’t able to help.
GP surgery review: moss-grove-surgery
Title: Very uncaring practice
Rating: 1 out of 5
Visited: April 2022
I visited the surgery today at 9.30 having spent an hour trying to phone. I was feeling awful and suffered breathing all night.my partner took me in her car . The receptionist told me I couldn’t see a doctor without going on line.as I’m not the best person On a computer , she explained how to do it and promptly said “ it’s no good trying though because the site is down.
Well the site has been down all day and they are still not answering the phone.
This is a terrible way to treat a 77 year old man.
Will I never get to see a doctor again.
GP surgery review: moss-grove-surgery
Title: Utter shambles
Rating: 1 out of 5
Visited: March 2022
I am registered with the Kinver surgery, seeing as all calls are directed to Kingswinford  this is where I am going to post. Before the pandemic I had a fantastic service from the team at Kinver, you called, made an appointment and if not urgent were seen within a few days, if urgent then possibly within hours. Since all calls go through Kingswinford it’s like pulling teeth, the phone lines are always busy, the website is an utter waste of time. If there’s too many requests it shuts down. I received fantastic care from South Staffordshire Health, now that the Kinver surgery has transferred to Dudley our services have declined. 

I was called from the Kingswinford surgery regarding a change in my medication, when I called back to talk to the person I was told that I couldn’t speak to them as they don’t speak over the phone regarding medication changes. I then spoke to our village pharmacy who were very helpful and intervened on my behalf. I was then called by the original caller and was asked why I didn’t call the surgery. When I informed them that I had and told them what was said they said they would have “a word with the receptionist”. 

I feel that moving us from SSHA to DHA was  just a money saving exercise and Kinver residents are paying the price.
GP surgery review: moss-grove-surgery
Title: Admin and Doctor Access gone down the drain
Rating: 2 out of 5
Visited: March 2022
Been registered with this surgery for 50 years the current system of internet and or telephone consultation and trying to make appointments with a GP is totally inept. Can’t get through in phone and website is closed if too many patients have requests. The Focus on customer/ patient service has disappeared and staff are rude ( maybe because they are fed up of complaints) patients are giving up trying to contact the surgery and this is leading to pressure on A&E services or the possibility that patients with genuine needs ignore them which could lead to major illness.
This surgery was one of the best but has degenerated to below average during the last two years. The managing partners need to get a grip and the patient panel if still in existence needs a kick up the backside as they are not doing their job.The practice of giving appointments at The Kinver surgery when registered with Kingswinford is ridiculous. If I wanted a doctor in Kinver I would have registered there. Get a grip!
GP surgery review: moss-grove-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: February 2022
wrote a message on their website at 8.30am
got a message back saying Dr will call me that morning. He called within the hour.
Had a phone call consultation
booked me for blood tests and scan - which i had within 2 weeks. follow up action taken - through another phone call.
very happy with service
GP surgery review: moss-grove-surgery
Title: Poor practice
Rating: 1 out of 5
Visited: February 2022
The actual doctors at this practice are very good indeed, however, the telephone access is terrible, usually taking 30 to 45 minutes to get through. When you do finally get through, getting an appointment to see a doctor is almost impossible. You can have the best doctors in the world, but if you can't get to see them, what is the point!?
GP surgery review: moss-grove-surgery
Title: Gold stan
Rating: 5 out of 5
Visited: January 2022
This practice is extremely dynamic and always provides excellent care. The receptionist are always helpful and friendly. The use of footfall provides great communication and good management. The doctors always go above and beyond. As a health professional myself I can be critical of any poor standards and have witnessed poor service delivered to patients but in 9 years of me being a patient at Moss Grove I have never found any faults. They have continued to provide an excellence service throughout the challenging pandemic and I am truly grateful and feel privileged to be a patient at this surgery. Thank you Moss Grove staff and keep safe
GP surgery review: moss-grove-surgery
Title: In despair
Rating: 1 out of 5
Visited: January 2022
For many weeks the facility within my Patient Access app that enables me to order repeat prescriptions has disappeared. I was assured that the situation would be rectified during a telephone conversation a long time ago. Nothing has happened. I cannot get through by telephone. I get the impression that it doesn't seem to matter.
I really am at my wits end.
GP surgery review: moss-grove-surgery
Title: Thank you.
Rating: 5 out of 5
Visited: January 2022
Fantastic service. Emailed and was seen same day and referred straight away. 
Could not fault the service at all.
GP surgery review: moss-grove-surgery
Title: Not the place it used to be
Rating: 2 out of 5
Visited: January 2022
About as much use as a chocolate fireguard.hate this new system , phone appointments. Doctors don't want to see their patients anymore.feel like the great unwashed and after a month still can't get the results of my blood test.
GP surgery review: tower-hill-partnership
Title: Wonderful nurse
Rating: 5 out of 5
Visited: February 2023
I saw the nurse today for my cervical screening which I was dreading after a less than pleasant experience at a previous surgery. The nurse was incredibly patient and kind and made me feel so at ease I have no fear about returning in 3 years as long as I have her again.
GP surgery review: tower-hill-partnership
Title: Brilliant nurse for my smear test
Rating: 5 out of 5
Visited: February 2023
I am very happy with the nurse who did my smear test today, she was very calm and patience and made the whole experience alot easy. Thankyou so much for everything today:)
GP surgery review: tower-hill-partnership
Title: Getting appointment is impossible
Rating: 1 out of 5
Visited: February 2023
What do I have to do to get an appointment at this practice?? The online system is appalling no matter what time it’s full to capacity with in 1 second, calls are never answered having to wait prolong period of time on the phone. I have not been able to get an appointment for over a month know and my symptoms have got worse. I have given up with this practice all together and the excuse is unacceptable!!!!!
GP surgery review: tower-hill-partnership
Title: Very concerning
Rating: 2 out of 5
Visited: February 2023
Visited here recently to sign up as new client, had my medical check up where I informed the member of staff I was several weeks pregnant. Told I needed to go to reception to book two appointments. Waited in line for 10 mins to be told by receptionist the nurse had told me incorrect info and I can not book appointments ahead I have to ring up every day at 7am to get in. I explained I was pregnant for the receptionist to tell me they won’t really push it until 12 weeks. Also I explained how difficult it would be for me to get an appointment at short notice due to working so far away This is very concerning as it’s not a medical emergency. Seems very poor communication I have come away feeling very frustrated and slightly stressed .
GP surgery review: tower-hill-partnership
Title: Can’t get appointments
Rating: 1 out of 5
Visited: February 2023
This practice has gone down hill. The on line form does not work you log on early in morning at 7 and within 5 minutes it’s fully booked. The system is not working even logging into nhs app to book appointment and not available, phoning in no matter how early and you are left waiting in que for prolong period of time.
The online forms asks for personal details what ever happen to patient confidentiality????
Messages are sent back asking for more details some things can not be put in forms basically going backwards and forwards even then appointment is not given or is given weeks later. 
A diagnosis cannot be made reading a form
I have given up trying to book with this practise.
Need to have a better system in place may be open on weekends for those of us who work.
GP surgery review: tower-hill-partnership
Title: Bad to worse
Rating: 1 out of 5
Visited: February 2023
I was advised to speak to my doctor about getting an x Ray after a referral from my physio. Called reception as I do not need an emergency appointment and was told to book through the online system. Tried this just after 7am and all line's closed. I can understand this for an emergency appointment but for a future one??? I then tried to add a complaint online only to find that was closed also. 
Lost for words who holds these surgeries responsible service is abysmal.
GP surgery review: tower-hill-partnership
Title: No system for appointment or follow ups
Rating: 1 out of 5
Visited: February 2023
Had an appointment cancelled no alternative or doctor offered.  Ended up phoning 111 and using the out of hours service over the weekend who asked me to urgently follow up with my own GP practice the following day to get swobs done as only your GP practice can do them.  Filled in online form clearly stated guidance from 111 and out of ours service and reasons why. Couldn't get through via phone to book an appointment.  Rang at lunchtime to go over issue and explain I needed to get swobs done and I had completed a form for an appointment. No appointment given or contact regarding when this might be.  Still waiting.  Too late to have swobs as I needed to have swobs done within a time certain time period prior to taking antibiotics. This health issue will recurr again and I must try and get swobs done by the practice again.  This is impossible to do when you cannot get staff at the surgery to listen to you.

Very alarmed at procedures in place at this practice.

 This is the second time I have had to rely on our of hours GP service through 111 who are brilliant because I have not been able to secure an appointment with the surgery.
GP surgery review: tower-hill-partnership
Title: Very happy with this Practice.
Rating: 5 out of 5
Visited: February 2023
I recently changed my GP surgery due to poor service. From my initial communication with Tower Hill the service I have received has been excellent. I have seen 2 nurses one for my initial consultation who was professional, polite and very friendly.  The second nurse was fantastic she showed empathy towards me going above and beyond to make me feel calm during taking bloods when she knew I was feeling anxious. She reassured me and even went to find a smaller needle.  All staff have been friendly and offered an excellent level of service. Well done to the whole team at Tower Hill and also a thank you to the pharmacist and his staff again offering a professional and friendly service. I am so pleased I made the move to Tower Hill.
GP surgery review: tower-hill-partnership
Title: Lovely nurse
Rating: 4 out of 5
Visited: January 2023
Had an appointment with the nurse today for cervical screening and as every woman will understand it is not the most dignified examination and rather embarrassing. As soon as I entered the room I was straight away put at ease by the lovely, warm, kind,bubbley nurse. She explained everything that was involved and what she would be doing , she chatted to me throughout which helped take my mind off the examination and before I knew it, it was all done ! Obviously it is very important to have this screening so having a nurse like this makes it much easier and less embarrassing.
GP surgery review: tower-hill-partnership
Title: Very helpful receptionist
Rating: 4 out of 5
Visited: January 2023
Rang and asked for appt. Receptionist brokered me in and advised I would best see practice nurse 1st (in view of my medical query). They explained that I may then need to see GP.
Both nurse and GP were very reassuring and took time to listen
GP surgery review: lion-health
Title: Amazing staff
Rating: 5 out of 5
Visited: March 2023
Amazing staff always kind and compassionate always go the extra mile to help very supportive with after care and gone the extra Mike when Russell Hall hospital left me in pain
GP surgery review: lion-health
Title: Brilliant Service
Rating: 5 out of 5
Visited: March 2023
Lion health and Dudley inter grated as a trust have really listened to patient feedback and updated the phone, appointment and NHS 111 links to this practice.

I have never had issues with Lion Health but always empathised with other patients that have struggled to get the GP help they needed, however not condoning some patients attitudes and approaches to there frustrations.

I just want to say an overall thank you and how impressed I am with the new phone triaging system, I was effectively spoken too and reassured within 5 minutes this afternoon and reassured that 111 had booked an appointment the following day for me.

I will always recommend this practice to friends and family as despite the issues that sometimes arise, everyone that works there is always in your best interest. 

As a member of the NHS myself, it’s a really difficult time now for so many staff, so I count myself lucky and proud to work for the NHS and frat for everything it does.

Thank you
GP surgery review: lion-health
Title: Impossible to see a Doctor
Rating: 1 out of 5
Visited: March 2023
Phoned & told mo appointments. Call 111. It is impossible to get a doctors appointment. Absolutely impossible
GP surgery review: lion-health
Title: Cannot get an appointment
Rating: 1 out of 5
Visited: January 2023
I have been trying online to book an appointment but this service does not work on either the NHS login or the patient access site.  All other review say that telephone appointments are impossible to make so what am I supposed to do? Pay privately ?
GP surgery review: lion-health
Title: Appalling Service
Rating: 1 out of 5
Visited: January 2023
Appalling service. Cancel appointments without notification. New one made and they have now cancelled that and tried to fob me off elsewhere. I am deaf so cannot ring and am sick of them telling me to ring phone numbers - they are not disability friendly at all and are failing the Dda. I cannot make a complaint as that section of the website is currently not working - probably because they are getting so many! This used to be an excellent surgery but is not totally unfit for purpose.
GP surgery review: lion-health
Title: Need to pull their socks up!
Rating: 1 out of 5
Visited: January 2023
The last 3/4 repeat prescriptions I have had a problem every time! Either very slow in issuing to the chemist (in the same building) the last time because I'd previously had problems I asked at the desk, my consultant at the hospital had added a medication and it wasn't on my repeat form, so I wrote it on myself but checked with the desk that it was on my medication record and that the doctor would be able to issue the repeat with my other meds, they said yes that will be OK so I left the form in the box, guess what? It wasn't there! To my mind repeat prescriptions are straightforward they just need to be signed by a doctor and that shouldn't take more than 24/48 hours with modern technology but regularly takes much longer! There is room for improvement imo
GP surgery review: lion-health
Title: Very poor
Rating: 1 out of 5
Visited: January 2023
In January I tried to book an appointment because I was in such pain with an ear infection. As usual I was 176 in line and there were no appointments left. I went to my friends doctor in Ludlow where I was added temporarily to their surgery and seen within 20 minutes. They confirmed that my ear was badly infected and gave me a prescription.  Why o why is this not possible at lion health. It used to be such a lovely surgery when it was at Worcester street.
GP surgery review: lion-health
Title: Upsetting Experience
Rating: 1 out of 5
Visited: December 2022
I have had trouble getting appointments at lion health previously but always consoled myself with the knowledge that once you got to see a doctor they were lovely and kind. However I can no longer do that after my awful experience this morning . From the beginning the doctor appeared annoyed because I didn't hear my name over the tannoy ( even after the receptionist told him it wasn't working and I apologised, although what I was apologising for I have no idea as I couldn't have heard it ) . Once in his surgery he appeared in a rush ,exasperated with me when he asked me questions and I wanted to check dates before I answered him , resulting in me getting confused, upset and walking out in the end because of his rudeness. I have no doubt the advice he gave me is probably correct but I felt like an inconvenience not a patient . I realise the doctor's there must be under enormous pressure and i can sympathise but when your ill  you  just want someone to talk to who cares or at least gives you that impression.
GP surgery review: lion-health
Title: Poor service
Rating: 1 out of 5
Visited: December 2022
Having tried to book an appointment yet again to  see a doctor I was only offered a telephone consultation for next week, this is not the first time that this has happened, and why are they asking for more patients when they can’t see the patients they have got????????
GP surgery review: lion-health
Title: Great GP's, poor front end service
Rating: 2 out of 5
Visited: December 2022
I have always had a positive experience with any GP at this practice and my last consultation was no different.
The problem is getting through to the surgery and getting an appointment.  I do use online booking which is much easier but the appointments are limited and you have to be quick.
The telephone answer message which apologises for the delay due to sickness has been on the phone for at least 2 months.  This practice obviously needs more front end/admin staff to deal with the amount of patients and until this happens I do not feel anything will change.  I called on Monday 12th at 08.10 and there were 144 in the queue! I recently paid for a blood pressure test because the one I had at the practice hadn't been uploaded onto the system and i was advised the next appointment was nit available until 20th December!  I needed this check so the GP would release my prescription which I had already been waiting 2 weeks for.  Booked a fit note online as advised by reception staff last Wednesday and still still not recieved it so looks like yet another visit to the surgery to chase this as its pointless trying to phone. So sad as Worcester Street was an amazing surgery, I am seriously considering changing to another GP due to the repeated poor experience
GP surgery review: cape-hill-medical-centre
Title: Failed appointment
Rating: 2 out of 5
Visited: February 2022
On the beginning of February my wife request the prescription like she always does, it’s a strong medication so the GP booked one appointment for the 10-02-2022 between 2pm and 5pm. At 4:30pm I called the GP to confirm that the same appointment will be done on the same day, the person that I have spoked confirmed the same but the same will happen between 5pm and 6:30pm. So in the end the GP not even called to do the appointment.
That it’s disrespectful for the persons that need this services, and we can’t still not go to the GP.
The person wait hours to book appointments, we are always earing that the missed appointments are very expensive for the NHS and in the end the GP don’t even give a simple call to the person that needs the appointment.
Well done Cape Hill medical centre
GP surgery review: hill-top-medical-centre
Title: Great GP Surgery
Rating: 5 out of 5
Visited: September 2023
Went to the doctors this afternoon and booked myself in at reception at the screens weren’t working. The receptionist was helpful and friendly. 

During my actual appointment with the doctor I felt that he listened to my concerns and asked questions and examined me when necessary. He was polite and knowledgeable and professional at all times.