janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: oakside-surgery
Title: Worse doctors
Rating: 2 out of 5
Visited: November 2022
Ask to speak to a doctor about my pregnancy symptoms,such as pain in one side of my belly and shoulders, was told couldn’t have a scan because they don’t know how many weeks I am and to just go and get bloods done. When ask for a phone call with a doctor I got sent a message that I couldn’t reply to. Told me if I had pain in one side to ring up and tell them even know I told them the first time I rang up. 
Phone back up and explain it all again to be told go get bloods done this week and next and then we can have a scan to see what’s going on. So I have to wait 2 weeks to see what’s going on.
GP surgery review: oakside-surgery
Title: Thank you
Rating: 5 out of 5
Visited: October 2022
Just to thank the staff for  caring and going above and beyond. They managed to help me out today with an appointment and then spent a lot of time talking with me to ensure I was okay and had everything I need to stay safe. 
As all GP surgeries they are up against it and doing their best everyday. I really appreciated your help and support today.
GP surgery review: southway-surgery
Title: Uncaring practice that blocks all access to GPs
Rating: 1 out of 5
Visited: September 2023
Appointments can only be secured by filling in a detailed online form with many sections. This is inappropriate for the elderly, those with learning difficulties and potentially those with mental health challenges. There are no reassurances about confidentiality. The form then generates a telephone appointment with any member of staff at the facility- you cannot make a selection or a request- you get what you are given- however inappropriate or unqualified that person might be. I consider this practice to be unsafe. Many ailments require an in person service with an expert. This is actively blocked. The phones are never answered.
GP surgery review: southway-surgery
Title: I was humiliated  over the phone
Rating: 1 out of 5
Visited: June 2023
I have never been more embarrassed  and been made to fell like more of a inconvenience then when talking to the receptionist at this surgery.
GP surgery review: southway-surgery
Title: Poor practice
Rating: 1 out of 5
Visited: May 2022
Southway Surgery has seriously deteriorated. It used to be excellent. It no longer is.

I suffer from anxiety issues and about a year ago my meds were changed when I was doing fine on the previous ones. The new meds were not working very well so about 6 months ago my dosage was increased. I was given a date for a follow up phone call to review how this was working. I took the day off. No one called. The new meds continue to function poorly, and seem to be causing bouts of depression as a side effect. Since many years ago I attempted to kill myself due to depression, this is potentially serious. After a particularly bad couple of days I called the surgery to explain that I was struggling with mental health issues. I was told that I would have to wait a month for a call back. When I pointed out that I never got the review call I waited in all day for, they said I would have to wait a month for that too. 

So I attempted to do an e consult the following morning instead. The email I got back informed me that I would recieve a response by 6.30pm of the following day. So I spent two days anxiously awaiting a phone call which was only worsening my mental health. At 2.30pm of the second day, feeling increasingly depressed and low, I contacted NHS111. They called me back almost immediately and spoke to me and sent an email to my surgery expressing the importance of them arranging for a doctor to call me within two hours. They didn't. I chased up my surgery on the phone, and got told they'd had computer issues and to call back the following morning. No doctor from the surgery has called to speak to me. An email from an NHS111 nurse expressing the importance of this appears to have been blatantly ignored. 

I also asked if I could go back onto my old meds, a few of which I still have left, pending a new prescription. Obviously the receptionist could not authorise that but I have to wait until tomorrow before a doctor can be bothered to find the time.

What is most unacceptable here, is that all this failure to get a problem addressed is actually worsening my condition, which fact the receptionist acknowledged. And far worse, the urgency the surgery was informed of by a qualified NHS111 nurse of a need to speak to me promptly was blatantly ignored.

This would never have happened in earlier years.
GP surgery review: ashburton-surgery
Title: A very friendly,helpful,efficient practice.
Rating: 5 out of 5
Visited: December 2022
We saw rather a lot of this practice in 2022 but find all the staff consistently friendly,helpful and efficient including the district nurses. They are invariably cheery ,though obviously very busy and it is reassuring to have them.
GP surgery review: buckfastleigh-medical-centre
Title: Always helpful .
Rating: 5 out of 5
Visited: July 2022
Every visit and telephone consultation ,without exception ,has been outstanding as regards knowledge , thoughtful explanation , detailed evaluation and kindness . A valuable and much appreciated resource . Jean Harris Hendriks.
GP surgery review: catherine-house-surgery
Title: Very rude receptionist
Rating: 1 out of 5
Visited: May 2023
Met with the usual lack of common courtesy when I called. Very rude receptionist who makes it seem like you’re inconveniencing her by making an appointment. Really regret choosing this surgery.
GP surgery review: catherine-house-surgery
Title: Still rude! And unhelpful
Rating: 1 out of 5
Visited: May 2023
When calling the practice, you are still met with unhelpful and rude receptionists, not sure who they think they are, need customer service training
GP surgery review: catherine-house-surgery
Title: Rude
Rating: 2 out of 5
Visited: March 2023
Phoned with hope to speak to a doctor, and was met with a rude receptionist, with no bedside manner. Wait still continues 2 days later for a call. Not sure what has happened as this was once a wonderful doctors surgery.
GP surgery review: catherine-house-surgery
Title: Bad customer service
Rating: 1 out of 5
Visited: March 2023
Called to follow up needing a repeat prescription, as just changed doctors. She told me she’s going to leave me now as she has hundreds of calls coming in. And to be told a third time to wait for a call. There’s nice ways to talk to people. Disappointed
GP surgery review: catherine-house-surgery
Title: Pleasant clinical staff
Rating: 3 out of 5
Visited: October 2022
Pleasant clinicians.
Front of house staff appear overstretched,with minimal time for patient contact.Their emails and text messages are unclear
GP surgery review: leatside-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2023
Thank you to all teams at leatside surgery. Your kindness, patience and professionalism, I have always experienced every one being caring and helpful and at times needed a calm gentle approach within my personal situation. You’re all amazing, thank you.
GP surgery review: leatside-surgery
Title: Terribly organised
Rating: 1 out of 5
Visited: September 2023
Went in for a minor surgical procedure and was told it can’t be done as they didn’t have the right “equipment”. As a university student this was a huge inconvenience having paid and travelled all the way back for this appointment, to be told 10 minutes prior it can’t be done. Very poor organisation.
GP surgery review: leatside-surgery
Title: Outstanding service
Rating: 5 out of 5
Visited: August 2023
I want to thank the surgery for such a warm welcome yesterday, I can’t praise the receptionists, nurse practitioner and Doctors enough for their professionalism, care, reassurance and future planning for my conditions. 

Precious time was given for my complex case for which I am truly grateful and an immediate plan has been put in place providing much long awaited waited and longed for reassurance. I just can’t thank everyone enough. 

For the first time in a long while I feel listened to, respected and valued as a patient (with physical health needs) rather than being defined by my mental health.
GP surgery review: leatside-surgery
Title: So helpful
Rating: 5 out of 5
Visited: August 2023
My husband has been seriously ill over the past months and all at Leatside have been kind, helpful and most of all done their best to get him the help he needs. He may not have survived without their skills. Thank you so much.
GP surgery review: leatside-surgery
Title: Not listened too
Rating: 1 out of 5
Visited: July 2023
I'm struggling to get any doctors to listen to me and understand that I'm housebound and cant get to the surgery none of the doctors are understanding its a case of if your face fits you will get the help iv Always been treated different to anyone else who have mental health like at the present time I'm having panic attacks in the house which is stopping me do day to day but as usual  it's been ignore even though iv sent a e consult
GP surgery review: leatside-surgery
Title: Great practice.
Rating: 5 out of 5
Visited: July 2023
I had to wait a few weeks for the appointment because my problem was not urgent which was fine, and a blood test was planned while waiting. When I saw the doctor they were extremely thorough, empathic, covered everything. Excellent staff. Great premises, very accessible. Parking and pharmacy on site.
GP surgery review: leatside-surgery
Title: Fabulous (still)
Rating: 5 out of 5
Visited: July 2023
At my own request, I had a blood test to monitor my cholesterol (part of taking responsibility for my own health, which the surgery encourages). That was on Thursday 20 July at 08.50. The appointment was on time, the nurse was friendly, skilful and quick, and (as advised), I made a follow-up appointment for mid-August for the results, which were going to form part of an NHS check (weight, height, blood pressure, etc.)

On Friday 21 July, just over 25 hours later, the surgery rang me. One aspect of the test was showing a borderline result. I was invited to make another appointment for 4 – 6 weeks’ time, just to check. ‘It’s absolutely nothing to worry about,’ she said.

I was overwhelmed by the quality of this service: the speed of returning the blood test results (turnaround must have been less than 24 hours), the scrutiny of those results by someone who understood them, the unsolicited phone call so quickly afterwards, the invitation to make another appointment, and the very friendly and reassuring voice. 

I think I am so, so fortunate to be a patient at this practice. And this was not a one-off, lucky moment: this is my absolutely consistent experience of all the staff and systems at Leatside. Fantastic!
GP surgery review: leatside-surgery
Title: Lost hope of any help really.
Rating: 1 out of 5
Visited: July 2023
Out of desperation,my partner contacted the surgery, to get me an appointment to try and discuss my chronic depression and a number of other issues leading from that, which have grown worse in the last couple of years.
 Apparently i didn't even qualify for a phone call from a doctor? I asked if I should at least email any of the GPS  at the surgery the next day for advice, whilst speaking to who phoned me.  To be told there's no point. They know what is going on already as a GP already filled them in? ( I'm not going to disclose their job role, as I know they were trying their best with what they were given. But this person as nice as they were, well, they were way out of their depth. With unfortunately meaningless comments that could have come from some cheesy motivational video. ) not sure what to do now. Feel more desperate than I did before.
GP surgery review: leatside-surgery
Title: Awful Experience
Rating: 2 out of 5
Visited: May 2023
I called the surgery at 15:30 on Monday 15th May 2023 to book an emergency appointment. I waited on the phone for 23 minutes to speak to a receptionist and as I got to caller number 2 they hung up on me. As this is something to be seen to urgently, i will now have to go to A&E and waste their time on something that is not life threatening yet.
GP surgery review: leatside-surgery
Title: nil action
Rating: 1 out of 5
Visited: February 2023
Hi, I went to spec savers on the2 Jan 2023, they referred me through the surgery to see a specialist,  I have contacted the surgery 3 times, 2 phone calls and personal visit, All I want to know has the referral been dealt with and how long is the waiting list,
Simple questions.
I was told 3 times that the secretary would reply,   when asked in what time period I was told a few days..........
Now a week later and no wiser.
I have been a customer of Clinton road surgery for about  40yrs and had great service. Things seem to have gone down hill since the merger.........Big mistake?

regards Bob Morgan
GP surgery review: south-brent-health-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: January 2024
I called, spoke to a very friendly, helpful receptionist at 9.00, a link was sent to me to upload photographs, I spoke to a lovely GP, a prescription was sent to the pharmacy and sick note issued all by 10.15. A wonderful Practice, caring staff providing a fantastic service to its community
GP surgery review: south-brent-health-centre
Title: Friendly and professional.
Rating: 5 out of 5
Visited: December 2022
Efficient reception and good access to treatments, depending on level of medical urgency. I was seen at short notice today, and received referral for a hospital consultation within my appointment time, with advice on how to deal with the problem, before the hospital consultation can be arranged
GP surgery review: south-brent-health-centre
Title: disillusioned
Rating: 3 out of 5
Visited: August 2022
I don't feel that I have had a very good experience. I still don't know the results of a test, I made an appointment with a gp for a phone consultation to find out but nobody phoned and I was sat right next to my phone all afternoon and there was no missed calls either. On another occasion the receptionist was lovely but I found the GP a bit rude. I attended with a worsening health condition and was told to forget it and get on with my life. That kind of response just isn't helpful because of course you're not going to be able to forget it, without it being acknowledged and to then be given some reassurance or explanation of some kind at least. It left me feeling like I was wrong to make an appointment but it's not even that I have had many appointments, I have only seen that GP twice. What is it with gps and their bedside manner? I wont visit an nhs GP ever again, if I'm desperate for healthcare I will wait and save then see a private gp, you don't get that kind of thing when you pay.
GP surgery review: chillington-health-centre
Title: Good experience at Chillington Health Centre
Rating: 5 out of 5
Visited: September 2022
Rang at 8.30 am and was given an appointment with the Nurse Practitioner at 9.40 am. Everyone from receptionists, the Nurse Pracitioner, and the ladies in the dispensary were welcoming, professional and efficient. So refreshing when I know that the NHS is in crisis and everybody must be under a lot of pressure
GP surgery review: dartmouth-medical-practice
Title: Extremely good practice
Rating: 5 out of 5
Visited: July 2022
I changed to the practice 3yrs ago and having complex health issues it's really important to be listened to. I have always found receptionists and the GP's very pleasant, polite & understanding. All the GPs I have seen have been very thorough and professional. I have always been refered to the right specialists to put my mind at ease and help with ongoing health problems. I can't sing their praised enough and they have really helped me with my health issues. It's such a lovely friendly practice the receptionists can't do enough to help you. During the difficult times with covid they have also made it feel very safe to visit, they have a different door & room to see you in if there is chance you have covid, there are masks & hand sanitizer to use at door and seating is far enough apart to hopefully stop contact with the virus. So yes, brilliant practice, lovely receptionists and lovely doctors, what more to want. 10 out of 10 and I highly recommend and Thank-you to all that work their.
GP surgery review: dartmouth-medical-practice
Title: Amazing practice
Rating: 5 out of 5
Visited: January 2022
I received fantastic care and support from the team at the medical practice. The lady on reception was fantastic. The Dr was extremely thorough in his examination and didn’t hesitate to refer me for further investigation. I cannot fault anything about my experience, 10/10.
GP surgery review: modbury-health-centre
Title: Telephone Answering or not!
Rating: 3 out of 5
Visited: September 2022
I had need to phone the surgery to ask for a prescription of 3 day antibiotics.. I called at 1 minute to 8 told surgery was closed continued to call 37 times before I was put in a que no 13..29 minutes later.. This was constant over 40 mins, cost £21 on mobile and 45 minutes loss of earnings. The reply was the doctor will phone you back...(which she did). If I was more elderly or less persistent I would have given up. This is not a complaint about receptionist or doctor just the system.. Luckily i havnt had to visit the doctor in 5 years so Im not a drain on the service.. But now I'm reluctant to even try and get a prescription for a reoccurring urine infection and feel il just push health issues to the back of mind as I can't face going through that again, and the prospect of telephone consultations is just appalling.. I'm a great supporter of NHS and feel everyone is doing their best.. But come on We Need to be Able to see our Doctors... And the receptionist situation needs sorting.. Dreadful!! It is very frightening knowing we can't get access to our Doctor if needed, without running the gauntlet of receptionists...
GP surgery review: norton-brook-medical-centre
Title: Great Practice!
Rating: 5 out of 5
Visited: October 2023
Always found staff to be very friendly. I use the online service which saves me ringing for blood results etc. Thank you to GP’s & all staff for all your hard work particularly during COViD.
GP surgery review: norton-brook-medical-centre
Title: Poor practice!
Rating: 1 out of 5
Visited: August 2023
Phoned as my family member had collapsed due to light headedness and dizzy spells with fainting(happened more than once ) I was told  by the receptionist that no doctor could be seen face to face but a phone call appointment was not available for 4 weeks! If we needed to be seen I was told that if it happened again to call  for an ambulance( I’m sure somebody would need them more than my family member Don’t ever get ill as you never get seen at this practice ! Would my family member have to be at deaths door before the actual doctors would see them. Not impressed with the service. 
I think they need to re-think their booking system.
GP surgery review: norton-brook-medical-centre
Title: Waiting Times
Rating: 3 out of 5
Visited: May 2023
Waiting times are far toooo looong. Earliest appointment to see your own GP 30 days / 21 weekdays excluding bank holiday Monday. To see any GP, 14 days / 9 weekdays excluding bank holiday Monday (which I could not do as a dentist appointment 15 minutes earlier).  Next time available 19 days / 12 weekdays excluding bank holiday Monday.  How long as it been this bad, why is it this bad and when will it get better?
GP surgery review: norton-brook-medical-centre
Title: A service that will lead to a tragedy
Rating: 1 out of 5
Visited: April 2023
Our experience recently and over the last few months has been really bad, and indeed it’s what we often hear from others in Kingsbridge these days too. 

Norton Brook have made it almost impossible to get a face to face appointment, even for children when you are worried. It was understandable during Covid, but now when other surgeries have returned to face to face appointments, Norton Brook seem to have built ever bigger barriers to seeing your doctor.

At best this is going to mean many people are taking the wrong medicines first and being ill for longer than needed, at worst this is surely going to lead to serious conditions not being diagnosed early enough and we expect someone will pay for this “more efficient method of working” with their life. When on the phone, if we can’t say if something looks normal on our children, the diagnostic question is brushed away?! That surely can’t be right, why ask it in the first place if it’s not important? It’s something that would be part of the diagnostic process face to face.

On the plus side, the doctors there if you can get to see them eventually are really great, just unless you woke up with an extra arm growing out of the top of your head you won’t get an appointment (oh and even with your extra arm the receptionists wont make the appointment and will insist on a phone call with a doctor first, and that you text in a photo of your extra head arm!)

Hated writing this review, they are lovely doctors down there, but worse would be to not write it and then read in the Kingsbridge Gazette someone has died because they weren’t diagnosed with something because they couldn’t get an appointment to actually see their doctor.

Please bring back the Norton Brook service of 2019, it’s all we ask, they were amazing!
GP surgery review: norton-brook-medical-centre
Title: Rude, unhelpful and unprofessional receptionist
Rating: 1 out of 5
Visited: March 2023
I phoned today to try and get some help for my 83-year-old neighbour who is a lot of pain and finding it difficult to manage but was met with nothing but rudeness and unhelpfulness. Even though I had details which I couldn't have had unless given them by my neighbour, they said in a rude way they would not talk to me. They repeated that three times, even though I repeatedly said I did not want to talk about or discuss the situation in any way, merely ask for the surgery to work something out with my neighbour which clearly they were unwilling to do. A couple of decades ago people got the sack for being as rude as that to people on the phone and putting the phone down claiming they are abusive when it is no one but themselves being rude and abusive. Appalling! I would have hoped this health centre would have improved over the years with all the complaints about them, but clearly they have only become worse than ever.
GP surgery review: norton-brook-medical-centre
Title: Holiday care
Rating: 5 out of 5
Visited: August 2022
I was on holiday and developed a UTI.  I contacted the practice to find out what to do.  I was first advised to contact my own surgery, but they refused to help me. I explained that to your very polite receptionist and was eventually put in touch with a doctor for a telephone consultation.   He was kind, efficient, and thorough and checked my records on line.  He arranged for a prescription for me to pick up.  The treatment worked, and I was able to enjoy the rest of my holiday. Thank you.
GP surgery review: redfern-health-centre
Title: Best service experience
Rating: 5 out of 5
Visited: June 2023
The people of Salcombe are very lucky to have such an efficient practice in their town.From the off the reception staff are so pleasant  and helpful.Thank you for making  the transition from a different part of the country so easy and so different to my past experiences.
GP surgery review: axminster-medical-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: July 2022
My partner and I moved to Axminster in 2019. I work for the NHS. We just wanted to feedback what an excellent Practice that we are registered with. Every time we have needed help we have had a same day contact or have been seen if required. All the team there deserve praise for their professionalism and efficiency. Well done all. 👏