janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: saxonbrook-medical-centre
Title: Amazing GP Surgery
Rating: 5 out of 5
Visited: May 2023
We have had to use the services of this surgery on a professional basis many times in the last year.
I cannot express how quickly the GPs and surgery respond and produce required paperwork - they put other local surgeries to shame!!
The GPs we have met have been such wonderful people and are very caring to their patients and families.
They are exactly how all surgeries should be!! 
Be proud all of you :)
GP surgery review: saxonbrook-medical-centre
Title: Efficient and helpful
Rating: 5 out of 5
Visited: April 2023
Many times, my medication was reviewed by a telephone call with a practitioner, who phoned me at an agreed time. Worked very well for me.
Also, after submitting  a request for repeat prescription, I receive a text message, confirming the request has been approved and passed on to the pharmacy.
Works like clockwork every time.
GP surgery review: saxonbrook-medical-centre
Title: Practice playing Russian Roulette with peoples health!
Rating: 5 out of 5
Visited: March 2023
The practice has introduced a new system where you have to make an appointment online. However, this isn't the problem. The problem is if you are not lucky enough to be able get into the booking system within about 10 minutes of it opening in the morning you have to wait and try all over again 24 hours later. If you call for help you don't get it. This is a rediculas system based on luck. Can this really be good for patients!!!
GP surgery review: saxonbrook-medical-centre
Title: Impossible to get appointments
Rating: 1 out of 5
Visited: January 2023
Cannot get repeat prescription renewed as it need to be reviewed by a doctor. Impossible to get any appointments as I’m being told to check in the morning between 08:30 and 08:40. Without fail, the screen just says "no appointments" and staff refuses to help over the phone.

Incredibly frustrating and I have no doubt dangerous for many who are trying to get appointments.
GP surgery review: chapel-street-surgery
Title: Very efficient practice
Rating: 5 out of 5
Visited: November 2022
Always friendly and efficient. 
Your hard work is very much appreciated.
Reception: Excellent 
Doctors: Excellent 
Nurses: Excellent
GP surgery review: chapel-street-surgery
Title: good luck ,
Rating: 1 out of 5
Visited: November 2022
Sadly over the last two years the surgery has been poor on answering the phones with long answerphone message which is tedious and not necessary, I have spoken and tried another surgery in Seaford who answered the phone within a few rings , I have found it hard to get an appointment and as an ex cancer patient the delays in referrals are   awful, I do not want to be seen by Brighton and it is my right to go to the previous consultants , still no blood tests and still no appointment for diagnosis ,
GP surgery review: chapel-street-surgery
Title: A Caring and Friendly Practice
Rating: 5 out of 5
Visited: October 2022
I don’t need to visit the surgery often , but needed to recently. After reading so many NHS horror stories , I was pleasantly surprised .

 I was greeted by a very friendly receptionist and took a seat on the few well spaced chairs . My appointment was on time and my  doctor was very caring and thorough . I felt I was safe and in very good hands . Then I had blood taken by a lovely warm nurse . 

Overall I feel grateful to have such a kind team taking such good care of me . A huge thank you .
GP surgery review: chapel-street-surgery
Title: Good luck getting passed the gatekeepers
Rating: 1 out of 5
Visited: March 2022
Very unfriendly reception staff. Once you have listened to the over 1 minute long message telling you to only proceed if it's an emergency, you then have to beg to get a doctors appointment. Always been like this, and nothing to do with Covid. It's the rudeness that is unacceptable. They are dealing with the sick and vulnerable, a little compassion would go a long way.
GP surgery review: havenshealth
Title: Excellent, professional & humain
Rating: 5 out of 5
Visited: November 2023
Dear Doctors,

I just wanted to thank you both and your staff for the prompt and efficient, professional way you dealt with my recent problem.
It was a great relief to know that my case was not serious.

All our family here highly respect you and your practice and have held you in great esteem over the years and would like to wish you all well!
GP surgery review: havenshealth
Title: Great improvement
Rating: 4 out of 5
Visited: October 2023
The appointment process when you ring after 8am , with the keeping of one’s place in the queue and call back works so much better. I was also impressed today when I received a text confirming my referral, very soon after my appointment .
GP surgery review: havenshealth
Title: Great service
Rating: 4 out of 5
Visited: September 2023
I just wanted to give some feedback. We’ve been patients with you for over 15 years and always fed back on both positive and negative experiences.

I’ve had to contact the surgery a few times recently, both for myself and my daughter. The reception staff have been so helpful and kind. They have all been so lovely, especially one person but this process doesn’t even let me put an initial.

Also, we’ve seen a couple of the new doctors, and they have been so kind and helpful too. 

I expect the job is incredibly stressful at times so I wanted to say a big thank
GP surgery review: havenshealth
Title: Much Improved
Rating: 5 out of 5
Visited: June 2023
Wanted to share a positive post about Havens Health. Rang this morning and yes I did have to wait a while until answered but when it was answered the person who answered was polite and helpful. My query couldn't be dealt with over the so popped up there where the same person dealt very efficiently with my query. We were initially told that there were no appointments until Thurs but when we got there we were offered help from an online paramedic  👍👍. Whilst there thought I'd see about a couple of other things I'd been putting off and again another positive and all was dealt with amazingly compared to recent times. Seems all is heading in the right direction. If you've had not so good experiences in the past give them another chance, definitely improved recently 👌
GP surgery review: havenshealth
Title: Brilliant Service
Rating: 5 out of 5
Visited: March 2023
Consultation with Advanced Nurse Practitioner this morning, who was kind, compassionate and professional.  I really felt that I was listened to and my problem was understood.  Gentle and proficient physical examination and really helpful suggestions made.  Overall - yet again - an excellent service from all staff at Havens Health. Thank you.
GP surgery review: havenshealth
Title: Can’t Fault
Rating: 5 out of 5
Visited: March 2023
I’m so impressed that the GP I seen on Friday called today to check on my symptoms, as she was thinking about it over the weekend.. I don’t visit the Drs often but unfortunately I’ve  had to book 2 appointments in the last 4 months and I can honestly say that on both occasions the experiences I’ve had with this surgery has been fantastic, every member of staff here from the reception team to the  medical staff have been friendly polite efficient and very caring.
GP surgery review: havenshealth
Title: Amazing help from Reports and Clinical Support Team
Rating: 5 out of 5
Visited: February 2023
Really helpful staff at Havens Health Reports and Clinical Support Team, assisting me in getting a medical form signed by the GP.  Very professional and kind on the phone, listened and understood my questions and gave 'above and beyond' assistance.
GP surgery review: havenshealth
Title: Excellent Health Care
Rating: 5 out of 5
Visited: November 2022
I have used the services over the past few weeks. On all occasions the people on reception, nurses and doctors have all provided both professional and excellent service and care. The recent flu vaccination was very well managed. Thank you all very much.
GP surgery review: havenshealth
Title: Seen very quickly
Rating: 5 out of 5
Visited: November 2022
I was seen by the doctor on the day that I telephoned the surgery, very impressive.  The doctor was thorough, very helpful, and I did not feel rushed.  The receptionist should also be mentioned, she was very welcoming and kind. I feel extremely fortunate to be registered with such a good practice.
GP surgery review: havenshealth
Title: Comfortable with doctor
Rating: 5 out of 5
Visited: November 2022
I have been going to the surgery for a number of years now.
I have always asked for Dr Irma as I feel comfortable, at ease and find it easy to chat with her and she is a brilliant doctor. 
I had asked for Dr Irma but was told by reception I wasn't allowed to see her and was given another doctor.
I had my appt with Dr Syred, I had spoke with her in the past. 
I can honestly say that I felt at ease, comfortable and could talk openly about my symptoms. I did feel embarrassed but that's just normal. 
I was really pleased with how my appt went and so pleased I was listened to and everything was explained in easy terminology and I was given options.
GP surgery review: quayside-medical-practice
Title: Phone appointment didn’t occur
Rating: 2 out of 5
Visited: November 2022
I waited 2 weeks for the call from the GP and it never happened. Very upset. Feel like I’ve been pushed aside and my life doesn’t matter. Will now have to take time off work and go visit them in person to find out what is going on. I expect I’ll get told to book another appointment and I’ll have to wait another 2 weeks if I can get a slot. No booking slots available on the app. They are also accepting new patients yet dont care for the ones that they have already
GP surgery review: downlands-medical-centre
Title: Good service
Rating: 5 out of 5
Visited: August 2023
The receptionist dealt with my query, telephoned me back as promised and organised for my prescription to be collected from the chemist later the same day.
GP surgery review: downlands-medical-centre
Title: A Good Appointment
Rating: 5 out of 5
Visited: July 2023
Saw my doctor recently and I was very impressed. Doctor was a good listener and dealt with all my issues. I then received a call from receptionist within 2 days to confirm still on waiting list for general surgery and the average waiting time. Between doctor and receptionist I received excellent service.
GP surgery review: downlands-medical-centre
Title: Worst Practice
Rating: 1 out of 5
Visited: July 2023
The practice has far too many patients so good luck arranging any appointments. My wife was admitted to hospital and was told to follow up with her GP. For three days now I have been trying to get through to the surgery. I call at 8:30 when they open and I'm caller 43!

Just call 111 and they will message the surgery and they have to give you an appointment.
GP surgery review: downlands-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Thanks you to all the staff, so helpful and efficient. Reception staff so helpful, sorting my query regarding my mother.
GP surgery review: downlands-medical-centre
Title: Outstanding care and knowledge
Rating: 5 out of 5
Visited: July 2023
I just wanted to say that the service I received was second to none. The staff were very knowledgeable and the care I received from reception to nursing staff has been brilliant. Thanks everyone
GP surgery review: downlands-medical-centre
Title: Always try their best
Rating: 5 out of 5
Visited: July 2023
I've been with Downlands all my life and I am 34. The staff are always trying their best to service their patients but unfortunately a lot of bad reviews are for reasons that they cannot control. They are simply too busy for the amount of people that they have to serve, and get seemly no help from the government in sorting out this problem. Their solution is to build more houses....

In spite of this the GPs are always friendly and the poor reception staff are always as helpful as they can be despite often not being able to do much because they have too many patients. The practise manager is always happy to discuss issues with the patients and they will always point you in the best direction for getting help.
GP surgery review: downlands-medical-centre
Title: A practice with issues in many areas
Rating: 1 out of 5
Visited: June 2023
I have some kind of ear infection and waited until it had been over a week before contacting the practice using the Engage Consult service.

Unlike other surgeries which have this service available 24x7, Downlands for some reason only have this available 0700-1000 Tuesday to Thursday and 9 times out of 10 the response comes from another surgery within the Primary Care Network.

The only available appointment option from Engage Consult was a phone appointment and from that call I was prescribed a course of antibiotics for the diagnosed ear infection. Bear in mind this was not a video call. I was told to contact again for an in person appointment if the symptoms did not clear or if they got worse.

I have now completed the course of antibiotics and the symptoms have not cleared so called up at 0830 on the dot to be told I was 45th in the queue. At 0930 the call was answered and I attempted to get an in person appointment as instructed but was told no appointments and to call again tomorrow at 0830. I expect the situation will be the same when I call tomorrow morning.

The practice at the beginning of May had over 10,000 patients registered and the website showing 6 GPs, one of which works part time roughly 0.5 Fte (Full Time Equivalence), the other 5 work 4 days in the practice which is 0.8 Fte. which is essentially 4.5 Fte GPs, this means there are roughly 2,200 patients per Fte GP. Despite this they are still registering new patients.

The service of late has got progressively worse and borders on non-existent for a large portion of that time.

Annual check ups for a chronic condition I have are not booked nor are the regular blood tests that should apparently take place.

I do not believe that a new medical centre merging the practice with the nearby one will make much difference to this as we will still have a hugely oversubscribed combined practice.
GP surgery review: downlands-medical-centre
Title: Terrible service too many patients
Rating: 1 out of 5
Visited: May 2023
It is impossible to get through for an appointment, I called at 8.29 and was caller 25 in the que.  There are too many patients and there seems to be no limit on how many they take on.  You can only book via phone, you used to be able call in the morning for morning appointments and afternoon for afternoon appointments but they have stopped this which means you have no hope now of seeing anyone.  If you do manage to get an appointment it's always a different doctor so they don't actually know you, you are just a number out of thousands!! You will hold for an hour to be told there are no appointments left, why not have a cut off eg if there are only 25 appointments and I'm caller no. 26 divert me to a msg to say its not worth holding!! When I have managed to get through I get asked if it is an urgent doctors appointment??? What is considered an urgent doctors appointment? If you want to book in advance we are talking 6-8 weeks.
Don't know what has changed since covid but I always thought this was a great surgery but since they shut their doors during that time something changed. There should be a limit on patients or no one is getting use of their doctors!!!
GP surgery review: downlands-medical-centre
Title: Impossible to see a doctor
Rating: 2 out of 5
Visited: January 2023
I’ve not seen a doctor in over 4 years - despite trying to. I now have an ear infection/ deafness and tried calling 111. They put through a referral to Downlands, but Downlands said they can’t accept the referral as they don’t have the capacity. So my deafness will now go without proper treatment. I’m now going to have to cancel my endoscopy referral to the hospital as I’m not having that done with so much pain in my ear!! I want to deal with one thing at a time! The nurses and doctors are very good/helpful, but how can a GP surgery have so many patients that local residents like me can never get to see a doctor!
GP surgery review: downlands-medical-centre
Title: overall good doctors
Rating: 5 out of 5
Visited: November 2022
yes, the phone lines like any practice are bad, but no one i know has a doctor that's any better. So as annoying as it is it's not a problem just here. 

The staff are always very helpful and do as much as they can to try and sort out what you need. The doctors have always been very helpful and listen to what the issue is and what you want to do about it, the best way for you. 

i have been registered with Quintin's doctors before and i would 100% use downlands every time over them.
GP surgery review: manor-park-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: December 2023
Rang at 8 number one in queue 40 minutes later still first in the queue how is this even possible.  Absolutely ridiculous
GP surgery review: manor-park-medical-centre
Title: Atrocious
Rating: 1 out of 5
Visited: September 2023
I think I’ve now been asked to attend this surgery six times, on account I complained of hearing loss and pain in my ears.

I’ve had multiple personnel examine my ears, giving varying opinions.  I’ve had them syringed twice—the first time didn’t work and I was asked to return.  I was then told that both eardrums were perforated and that they oughtn’t to have syringed my ears.  I was told to return to see whether my ears had healed in six weeks.  Unfortunately, I couldn’t get to the appointment.  They accordingly made another for me for today.  I arrived just minutes late only for the receptionist to tell me my slot had gone.  I said, well, if the next person took my slot, surely I can go in on his. Oh, no, she said.  It seems they immediately strike you out.  And this although I generally arrive ahead of time and have been made to wait 30 or 40 minutes.

At this point I don’t even care.  They’ve been messing me around with my ears for months now.  Now they won’t even carry out their duty of care to check them.  I just don’t care if there’s a problem with my ears.  If something really bad happens on account of all this I’ll just go to A and E.  Perhaps they will care.  Just horrendous.
GP surgery review: manor-park-medical-centre
Title: Great receptionists
Rating: 5 out of 5
Visited: August 2023
I ask the receptionist this morning August 2 2023 if the appointment made for me was downstairs as I’m in a wheelchair and have been for twenty years and was told it was upstairs .my appointment should have been the day before downstairs and was cancelled and remade by someone else .so the receptionist was brilliant and managed to fit me in downstairs .the time of my appointment was 11-50Am ,I would like to leave her name but don’t think this review allowed that must any one wanting to know just ask .she was under a lot of pressure and management I don’t think wanted too know.can’t thank her enough she is brillant as are all the receptionist there at Parker drive surgery thankyou all 
Christine x
GP surgery review: manor-park-medical-centre
Title: Great practice with friendly staff
Rating: 5 out of 5
Visited: July 2023
My husband and i registered with Manor Park practice in 2022. When we went into the surgery to register we were greeted by the most helpful, welcoming member of staff on reception and since then all the staff at Manor Park have been brilliant. They have treated me as a human despite how busy they are and will do everything they can to help. The reception staff are always polite and always acknowledge you when you arrive at the reception - unlike a previous surgery I was registered with who would ignore you.

I would particularly like to praise thr GP who i saw  who was the most patient, empathetic GP I have seen in a long while. I have anxiety and when I had the need to see him about another matter, he was so reassuring. He spent time, listening to how I was feeling without sitting looking at a computer screen and arranged everything that I needed to help with my condition. I left the surgery feeling much less anxious as he had addressed my worries and put my mind at rest.

I would thoroughly recommend this surgery as it has a great team.
GP surgery review: manor-park-medical-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: June 2023
Always treated politely and with respect. All the staff do a fantastic job, nothing is too much trouble for them.  Everything is explained clearly.
GP surgery review: manor-park-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: June 2023
All the staff in Manorpark medical centre is well experienced and they know what to do. I had appointment with doctor she was very helpful and very kind. I was sitting in waiting area and observing how busy is the surgery but still providing excellent service to the patients. Doctors and nurses are coming out and taking there patients by calling there names. I want to say big thanks to receptionists who are working really hard. Reception team are taking calls non-stop and always try to help patients. Front desk staff very observed and looking after their patients very well. I saw one patient was coughing one of the receptionists came out ask her if she ok needs water or any other help. I was surprised to see that surgery have wheel chair facilities for elderly patients who cant walk properly. In the end i only want to say wish you guys all very good luck and be safe and thank you for looking after us.
GP surgery review: manor-park-medical-centre
Title: The Computer sess No Attitude
Rating: 1 out of 5
Visited: March 2023
I understand that doctors surgeries are busier than in the past, when did common decency, empathy, and care within the community get replaced with answering services and the Computer says no attitude.
If you are lucky enough to get onto the answerphone waiting system, having called at 8.30 am on the dot, you had better hope that you are not caller no 20 or above in the queue as you will have little to no joy in even getting a telephone appointment. Ring back tomorrow at 8.30, the most common sentence spoken. Having called at 8.30 am on the dot this morning, as instructed by my doctor last week (having got through on the third day of trying) l was caller number 22. After having waited on hold for up to 40 minutes last week l decided to take the callback option received a callback at 9.50am. I was advised to call 111. So l did, however l was greeted with all of the qualities missing from my own doctors surgery. I was assessed and told that l would be called back, which l was in under 10 minutes. I spoke to a very caring doctor, explained that l was coughing up blood and contents of my stomach and was tod that they would contact mygp immediately so that l could be seen ASAP. My GPS receptionist called back at 15.10pm, some five hours later. Did l get to speak to my doctor, No, l was advised to call back at 8.30 am tomorrow morning to book an appointment. How can this be the standard of GP care in this day and age. No wonder Hospital waiting rooms are overloaded with sick people spreading virus's.
Shame on you Manor Park Surgery
GP surgery review: manor-park-medical-centre
Title: Humanity lacking here
Rating: 1 out of 5
Visited: January 2023
I would put negative stars if possible. I rang today starting from 8:25 (I know it's an 8:30 start). Managed to speak to a receptionist at about 9:15.
What happened to compassion??? This lady seemed already stressed from the get go. I tried to explain my situation about my daughter but she seemed to have am antra which she kept repeating to me... Ring 8:30, no doctor to see you, ring 8:30, no doctor to see you... She did not even stop to listen to me, just kept on talking over me. Did I say talking, shrieking over me... I know I cannot talk about my daughter's struggles on this forum but for someone who should show some compassion at the end of the line, I found she had increased my stress levels just talking to her.