janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-westgate-practice
Title: Very efficient Covid and flu vaccination process
Rating: 5 out of 5
Visited: October 2023
My husband and I were invited to attend the practice for our Covid and flu vaccinations.  This is the first time we have been to the practice for these vaccinations, having previously had them at other vaccination centres/pharmacies.  The whole process was well organised, speedy and very efficient.  Special mention to the meeter and greeter volunteer outside, who did an excellent job. It was very impressive too that an in-car vaccination was available for those too immobile to walk into the building.
GP surgery review: the-westgate-practice
Title: Well organised.
Rating: 5 out of 5
Visited: October 2023
Efficient and well organised Covid vaccination today. Friendly staff and helpers on hand gave an excellent easy service even though it was on a Saturday. Thank you.
GP surgery review: the-westgate-practice
Title: good practice in the past
Rating: 2 out of 5
Visited: September 2023
extreemly difficult to get an appointment can't see the same doctor more than once so have to keep going over the same ground which takes up the time allotted came away extreemly frustrated
GP surgery review: the-westgate-practice
Title: Good Practice
Rating: 5 out of 5
Visited: September 2023
Made appointments for my COVID and Flu vaccines 
got the times I wanted for myself and husband we were in the practice less than 5 minutes
GP surgery review: the-westgate-practice
Title: Well organised and great team of people
Rating: 5 out of 5
Visited: September 2023
Reminders to your phone  makes it so much easier not to miss an appointment. The booking system works really well and staff although busy still courteous and big thank you to them.
GP surgery review: the-westgate-practice
Title: Fabulous practice
Rating: 5 out of 5
Visited: September 2023
Well organised, get a face to Face If needed but always get something , phone call, email , text whatever is appropriate and best fit for the condition
GP surgery review: the-westgate-practice
Title: Flu and Covid
Rating: 4 out of 5
Visited: September 2023
We did not have to queue and everyone was just so friendly. The nurses explained everything to us. And only took about ten minutes.  Thanks to all.
GP surgery review: the-westgate-practice
Title: Covid and flu jabs
Rating: 4 out of 5
Visited: September 2023
Contacted when these were due. Easy to book and reminder received. Very efficient on the day.
I only moved to Lichfield 12 months ago and fortunately have not yet needed to book a GP appointment!
GP surgery review: adderley-green-surgery
Title: Good GP's
Rating: 5 out of 5
Visited: December 2023
Very understanding GP, listened to what I said, didn't feel rushed at the appointment, medication risks explained, came away feeling very positive and and confident with medication and recommendations made
GP surgery review: adderley-green-surgery
Title: Good practice
Rating: 5 out of 5
Visited: November 2023
I moved to this surgery a while back and I can honestly say it’s been the best move all of the staff are helpful doctors listen to you and do there best to help I find the nursing team very good
GP surgery review: adderley-green-surgery
Title: Fab Customer Service
Rating: 4 out of 5
Visited: November 2023
I had to call the surgery to sort out a monthly prescription (at 5.30pm on an Monday) and I was expecting to hear frustration and an attempt to rush me off the phone… I was very wrong!
I experienced patience, helpfulness, and friendliness throughout the call, and my query was solved instantly! 
Lovely telephone manner & great customer service.
GP surgery review: adderley-green-surgery
Title: What a Hero!
Rating: 5 out of 5
Visited: November 2023
my gp was concerned about a health concern that had been ignored for 2 years at the hospital probably due to priority waiting lists. within 24 Hours I had a call for an ultrasound and an appointment with a consultant the next. day. I was called for a biopsy which I knew was going t be a problem with pain. However when the gynae doctors looked they could see large polyps and an enlarged Uterus. It then changed to surgery to remove the polyps and take a biopsy without any anaesthetic. I had 5 people around me and they did an excellent job. I am now anxious and in some pain waiting for the results. But my gp and hospital worked together like in the good old days. I am forever in debt to the gp. I just hope the results come back soon. thank you again doctor
GP surgery review: adderley-green-surgery
Title: Immediate Response whilst Surgery Was Closed
Rating: 5 out of 5
Visited: October 2023
I needed help with my eyes. I sent a photo across to the surgery which is done by reception sending a link. reception sent that to The GP. GP responded out of hours. Also extra staff have been employed and I have noticed that the phone queues are very low ( after the morning rush ) for the rest of the day. The most I have had to wait is
being call number 3. And it was answered in 6 minutes. Very impressed.
GP surgery review: adderley-green-surgery
Title: Super Fast Referral
Rating: 5 out of 5
Visited: October 2023
I had a quite serious problem. I was really worried. I saw the Doctor
and he got me to the hospital for a scan and appointment. It was really quick. Excellent service.
GP surgery review: adderley-green-surgery
Title: Very good
Rating: 4 out of 5
Visited: September 2023
My GP is very good and caring.  Explains my treatment options and gives good advice.  She is very friendly and concerned about my health.
GP surgery review: adderley-green-surgery
Title: great
Rating: 5 out of 5
Visited: August 2023
is a good surgery and makes you feel comfortable with how they help you. very supportive and booking an appointment is quite easy, normally is a quick appointment aswell
GP surgery review: adderley-green-surgery
Title: Good Service
Rating: 5 out of 5
Visited: August 2023
Whilst I have my own issues I would like to thank everybody who was in the surgery this week when my wife came in to see the Doctor. reception staff were warm and welcoming and one receptionist gave my wife a bottle of water that was personally hers as my wife had forgotten hers and struggles to talk with glued dentures. Both receptionists were very caring to to her as always. She also saw Doctor she had not seen in a while and had chance to talk about some issues and a plan was made. She is very fond of this Doctor. This is showing how important it is to treat reception staff and Doctors with respect and the two of them went above and beyond showing great kindness.Thank you to all
GP surgery review: adderley-green-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
I recently moved doctors due to moving house but I was extremely disappointed with my old surgery.
Adderley Green surgery have been so lovely to me since moving, all me.ners of staff treat me with respect.
They make sure that I am comfortable even for more sensitive appointments.  

The ability to be able to get an appropriate is amazing, the waiting time once in the surgery is incredible. I have never waited a long time to be called in
GP surgery review: dr-p-d-miles-and-dr-r-valasapalli
Title: Awful waiting times
Rating: 1 out of 5
Visited: November 2023
Left waiting over 45 mins passed the appointment time, with no explanation or even a “sorry for your wait” I know GP’s are busy but it’s crazy how they expect patients to just wait, we actually have lives and this happens time and time again at this GP surgery, whether it’s a GP appointment or a Nurse appointment, appointment times need to be adjusted instead of just booking multiple slots that constantly over run
GP surgery review: meir-park-&-weston-coyney-medical-pract
Title: Amazing practice
Rating: 5 out of 5
Visited: September 2023
Appointment with GP 11.30 Friday 29/09. Told to take urgent bloods. Surprised he phoned me 17.20 told me to immediately go royal stoke they would be expecting me. Just over 2 hours later in a private room in amra on drip. Discharged to virtual ward the following day. Even hospital staff commented how on the ball my gp was catching kidney failure so early. I should also mention how kind, caring, and patience all reception and practice nurses are. I am very happy with the health care provided. meir park lysander road is my main practice though meir primary is also professional. I really do hope meir park continue to provide such a personal service to the local community.
GP surgery review: meir-park-&-weston-coyney-medical-pract
Title: Life saving.
Rating: 5 out of 5
Visited: August 2023
My wife had chest pains but did not want to call 999. So we called the surgery the respons was call 999. Which we did. The ambulance came fairly promptly. My wife was take to surgery at1 30 in the morning. The advise probably save her life.
GP surgery review: meir-park-&-weston-coyney-medical-pract
Title: Bad practice.
Rating: 2 out of 5
Visited: April 2023
I told them a serious situation about pains in my organs. they told me i had an appointment booked on the 13/04/23 at 10:30. i turn up and she hasn’t even booked me in and wasted my time and said “she must of forgot”.
GP surgery review: meir-park-&-weston-coyney-medical-pract
Title: Great service
Rating: 5 out of 5
Visited: April 2023
Helpful receptionist, appointment made and I was seen on time.
The nurse was friendly and patient, listening to my concerns and then reassuring that she / the practice could help me.
A second appointment was made and another nurse was just as kind and patient with me, I felt listened to and reassured and she took time explaining my options and medications. 
I then had a follow up phone call and a further appointment to check on my progress.
After feeling 'not quite myself' and previously having been told there was nothing medically that could be done, the service I received from these two nurses has had a huge impact and has seriously changed my daily life and I cannot thank them enough!
GP surgery review: meir-park-&-weston-coyney-medical-pract
Title: Great Doctor
Rating: 5 out of 5
Visited: March 2023
After feeling unwell with abdominal pain for nearly a week visited the Dr on 28th March at 11.20 at meir clinic...Dr did a thorough examination and organised for me to go straight to the hospital and straight to the SAU where following tests they discovered an absess within my stomach....i was treated in hospital for 10 days and believe the doctors swift action possibly saved my life....the NHS is on its knees but there when things are serious so thankyou....your assessment was spot on.
GP surgery review: meir-park-&-weston-coyney-medical-pract
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2022
Got sent straight to a and e for life saving procedure after a short visit to health clinic, then doctor, cannot thank these people at this practice enough.
GP surgery review: meir-park-&-weston-coyney-medical-pract
Title: Helpful Staff
Rating: 4 out of 5
Visited: August 2022
I needed some medication urgently & the receptionist dealt with my enquiry quickly & efficiently! She even followed it up with a courtesy phone call before she left for the day.
GP surgery review: meir-park-&-weston-coyney-medical-pract
Title: No organisation
Rating: 1 out of 5
Visited: July 2022
Was made an appointment for my son... She made me very aware of the location and wrote it down... Then the appointment was changed, same day and same location just a different time... We arrive to the appointment and booked in on the machine... Sat there for ages... Went to check that he was booked in and we were at the wrong location. I told her that many a time the receptionist made it clear of the location, both times... No apparently I'm wrong... Got to the other location and said I may not be able to see the doctor... I mentioned that it was the fault of the staff for the mix up so why can't I see the doctor...
GP surgery review: meir-park-&-weston-coyney-medical-pract
Title: Woman’s Health Clinic - Brilliant!!
Rating: 5 out of 5
Visited: July 2022
Please please keep this women’s health clinic going!! Brilliant appointment with two nurses. 
Up to date knowledge about body identical HRT…full discussion of the risks and benefits. 
They answered all of my questions clearly and were very positive about the benefits. 
Finally women can get the help they need from our surgery about menopause. 
Clear plan and follow up agreed regarding starting HRT. 
The two nurses were very knowledgeable and approachable and I didn’t feel pressured on time. 
Thank you
GP surgery review: meir-park-&-weston-coyney-medical-pract
Title: Very good and have helped me so much with my ailments
Rating: 5 out of 5
Visited: April 2022
With all my illness . The team are very helpful and show care. I have been seen within the day or a couple of days both doctors and nurses have shown care in My health. I have a number of ailments and all are being cared for and blood test kept up and reviews.There are two surgeries I can use, which is helpful. The ladies at the reception are helpful too. They do their upmost to help.
GP surgery review: trinity-medical-centre
Title: Best overall GP service
Rating: 5 out of 5
Visited: October 2023
I moved to Trinity Medical centre about 18 months ago. 
I was apprehensive about moving GP's having been with my previous one for many years. I have to say it's the best thing I ever did. 
The staff here are professional, friendly and efficient. They have recently upgraded their phone system which has helped improve the service even further. The reception team and secretaries are so helpful and friendly & they always deal with requests quickly & efficiently. 
I have seen one of the GP’s here on several occasions and they have been patient, understanding, compassionate, professional, thorough and efficient. 
I have not had any problems getting appointments whether it's with the nurse or GP. 
I cannot fault the service here. It is simply the best overall GP experience I have ever received. I would highly recommend them to anyone.   
Many thanks to all the staff for their wonderful service.
GP surgery review: trinity-medical-centre
Title: An example of how a doctors practice should be run
Rating: 5 out of 5
Visited: September 2023
The staff and medical practitioners at Trinity are fantastic!  They have their processes and appointments accessible and I always find their approach to be first class.  They are an example of how a modern doctors practice should run.  The care and support they offer is great and I would recommend them to friends and family.  It really goes to show that with a bit of thought and putting the patient at the heart of their thinking delivers success!  Keep doing what you are doing guys.  Thank you
GP surgery review: trinity-medical-centre
Title: New Telephone System Is A Game Changer
Rating: 4 out of 5
Visited: July 2023
Having suffered from not being able to get through for and appointment for years what a pleasant surprise to get an appointment via the new phone system, not only do you know your position in the queue but also the ability to have the surgery call you back is a complete game changer. Congratulations in installing this system which takes the strain out of contacting your GP.
GP surgery review: trinity-medical-centre
Title: Wonderful Service
Rating: 5 out of 5
Visited: June 2023
my wife and I moved from spain back to the uk and needed to register with a local gp practice.  blythe bridge ticked the boxes.  we registered online prior to leaving spain and within a couple of hours had a text message to call and make appointments for a 1st assessment with a nurse.  when we saw her, she took bloods, made appointments for each of us to see one of the gp's, and did a full assessment of our health.  The gp's could not have been kinder, and arranged all the necessary referrals for ongoing care to be transferred to the stoke university hospital. people knock the nhs every day with complaints about delays and poor service, but my wife and I could not have been more pleased with the level of service we have received.  well done to trinity medical centre, long may it continue.
GP surgery review: trinity-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
This is a great practice, the doctors are very thorough and friendly. I never have a problem getting an appointment or getting through on the phones. GPs are getting a lot of stick at the minute so I thought I’d write something positive for a change.
GP surgery review: trinity-medical-centre
Title: Disappointing experience
Rating: 3 out of 5
Visited: April 2022
Just returned from an appointment which I was asked to make.  It  turned out to be a review of a previous reason for my attendance at the surgery.  The whole experience, for me, was a situation finding    work for the member of  staff but time consuming and  having little benefit for myself.  Apparently, I am going to have a repeat performance in 6 months time!
GP surgery review: trinity-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: March 2022
I have only just registered with this practice after moving from the GP I had been with for 20 years. I was naturally apprehensive but I have to say how impressed I am with the service so far. 
The reception staff were patient and helpful and processed my application & paperwork the same day I dropped it off! This was then followed by a thorough health check with one of the nurses. 
The nurses and doctors are wonderful - they have taken the time to listen & discuss my concerns and to help arrange appointments. 
The doctor was extremely pro-active, friendly, helpful and was more than happy to answer questions. 
What impressed me the most was how thorough they were - i was just going to get a repeat prescription but when i described my symptoms the doctor wanted to follow that up with an examination, a face to face discussion and a referral to check out my symptoms. 
I have only been with the practice 1 week and I am so glad i have moved - I have had more positive action & support here than at my previous GP’s. 
Thank you so much to all the staff for the professional and efficient service you have provided me with already!!!
GP surgery review: trinity-medical-centre
Title: Shambolic
Rating: 1 out of 5
Visited: February 2022
Surgery sent a text message telling me not to forget my  'appointment with a doctor' which I had not made!  Rearranging my timetable, I duly turned up to find it should have been a telephone call and it was changed to face to face (only sensible action?). Turned out to be a meeting with a young nurse following something I reported as requested on a prescription slip.  What a waste of time it turned out to be - a negative effect on my mental health and confirmation of the reason for my lack of confidence in NHS employees.
GP surgery review: willow-bank-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
I had the contraceptive implant fitted today for the first time and the practitioner made me feel at ease and comfortable.
GP surgery review: willow-bank-surgery
Title: Great practice
Rating: 4 out of 5
Visited: December 2023
Everyone is so welcoming and nice they are also very helpful and give the advice that is needed for the situation at hand
GP surgery review: willow-bank-surgery
Title: good doctor but long waiting time
Rating: 4 out of 5
Visited: December 2023
good experience with the doctor, but waited 20 minutes extra and not seen at the appointment time and is not good if you have plans for the rest of the day
GP surgery review: willow-bank-surgery
Title: Very thoughtful and thorough
Rating: 5 out of 5
Visited: December 2023
Professional and friendly, empathetic and thorough, very clean and spacious surgery and car parking
GP surgery review: willow-bank-surgery
Title: Underused asset
Rating: 2 out of 5
Visited: November 2023
I’m disappointed that there does not appear to be a regular GP based at the Longton Health Centre since the previous doctor left. This centre is a multi million pound facility that should be providing a similar service to that given by the previous Willow Bank surgery that was nearby. Meir Health Centre is a long way from Longton meaning that the practice is not providing an accessible service in the town for those people who do not drive. I realise that there is a national shortage of GPs at the moment, but that does not mean that one of your doctors cannot be based there. Other than this, I am very satisfied with the practice and its staff.
GP surgery review: willow-bank-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: November 2023
Good practice, lovely, thorough doctors. Just need to be a little quicker when calling for an appointment
GP surgery review: willow-bank-surgery
Title: Caring
Rating: 4 out of 5
Visited: November 2023
Saw a nurse for my diabetic review. She was very professional but also friendly and understanding. I didn’t feel rushed and she gave the opportunity to ask questions.
GP surgery review: willow-bank-surgery
Title: Really Great People
Rating: 5 out of 5
Visited: October 2023
Very professional here. I am notified about everything by text message about my possible health needs. They run specific " Afternoon Open days " for patients with important specific needs.
I attended one  of these and I found the Staff running it were well informed and I was able to ask questions in general specific to my
worries and needs along with other people in the same situation. They try very hard.
GP surgery review: willow-bank-surgery
Title: Great practise
Rating: 5 out of 5
Visited: September 2023
Been to the health clinic and I was seen by a very nice doctor, she was very helpful and explained everything she was doing. Didn't have to wait long to be seen, will recommend to family and friends
GP surgery review: willow-bank-surgery
Title: Outstanding consultation
Rating: 5 out of 5
Visited: September 2023
Your Review:  I had a consultation today with a nurse.  During the consultation she was very caring, understanding as well as showed compassion. She listened to my issues, explained things clearly, reassured me and made my whole experience comfortable. Having had bad experiences in the past I have not always felt comfortable visting my GP.  The nurse was such a lovely lady and she should not only be thanked but praised for her excellent care.
GP surgery review: crown-medical-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: November 2023
My visit to gp today was excellent, gp was though, professional, friendly and went above and beyond to help with my problem, my condition. I literally could not of asked for any better service 
Thank you so much
GP surgery review: crown-medical-practice
Title: Nurses are worth their weight in gold
Rating: 1 out of 5
Visited: October 2023
Saw out of hours GP a week an a half ago when I realised self medicating was not making me better. Poor service, bad communication and told to take pain relief and fluids, as if I wasn't already. After trying to get appointment today with own GP I saw the ANP nurse and she was an angel. Being a nurse myself, I am capable of taking my own observtions and describing my symptoms effectively. The practice nurse listened to what I had to say which turned into a two way conversation, with her asking lots of questions to get the whole picture. I was examined, my treatment was explained and I finally felt like I might get better. I was so happy at that moment I began to cry. If I didn't have an infection I would have hugged that nurse. Thank you for your time, understanding, compassion and professionalism. If I could give you an award you would truly deserve it.
GP surgery review: crown-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Called after 4pm on a Thursday and was able to get an appointment for the next day.
The nurse was kind, compassionate and honest. The appointment was not rushed and I felt listened too. A follow up appointment was booked there and then which has provided a great deal of reassurance.