janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: penshurst-gardens-surgery
Title: Terrible Prescription Service
Rating: 1 out of 5
Visited: January 2022
Never referring or processing prescriptions on time. Regularly left without medicine and having to call 111 for emergency prescriptions on a regular basis. Always blaming the Pharmacy but when visiting the Pharmacy no prescriptions have been sent. Disgusting service and the practice shows no regard to welfare. Take responsibility for your patients!
GP surgery review: penshurst-gardens-surgery
Title: Unhelpful receptionist
Rating: 1 out of 5
Visited: January 2022
Receptionists at surgery are hopeless. 
You can never get through on the phone, waiting time approx 1 hour.
There are never appointments available. Appointments via e consult forms take about a week to obtain.
GP surgery review: penshurst-gardens-surgery
Title: Most impressed.
Rating: 5 out of 5
Visited: January 2022
I recently visited this practise and I must commend the way the surgery is being run. I do appreciate these are difficult times right now but under the circumstances everything was super efficient.    Well done .  May it continue.
Ralph Linden
GP surgery review: phgh-doctors
Title: Outstanding practice
Rating: 5 out of 5
Visited: February 2022
All NHS practices should strive to meet the amazing service that Temple Fortune Health Centre offers their patients.
Having been with the practice for nearly 28 years, their staff & doctors have always looked after our families & always supported us with the most gentle & incredible medical support.
Thank you so much to all
Julian Plax
GP surgery review: phgh-doctors
Title: Excellent
Rating: 5 out of 5
Visited: February 2022
On time and open to questions, friendly and informative. Surgery clean and well-organised. Many thanks.
GP surgery review: phgh-doctors
Title: Wonderful practice
Rating: 5 out of 5
Visited: February 2022
I’ve been a patient of Phgh For nearly 30 years
Since Covid I believe the practice has been exemplary not only in delivering the vaccine but the wonderful doctors and nurses have been there to support me throughout 
When I need to see a doctor they see me if not they have a wonderful system of calling you and prescribing or asking you to go in if necessary this is handled seamlessly and effectively this saves a lot of time and the surgery when you enter is not as busy I hope this service stays the same because I think it is working brilliantly 
I feel very privileged to be a member of the surgery
GP surgery review: phgh-doctors
Title: Great nurse
Rating: 5 out of 5
Visited: February 2022
Once again one of the practice nurses was brilliant. Quick, responsive diligent, analytical and with a human touch. It’s not often that you get immediate attention in the NHS. An appointment with the nurse in the afternoon, but she pre-empted  that when she squeezed in a call, on her own initiative,hours earlier than the alotted time, when she’d read the notes. Impressive.
GP surgery review: phgh-doctors
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
Efficient and caring service. Proactive and empathetic. I was extremely impressed by the advice I was given.
GP surgery review: phgh-doctors
Title: All round Impressive caring Practice
Rating: 5 out of 5
Visited: January 2022
Having been with my last practice South of the river for more than 4 decades I was really ambivalent about the change. However, the positive, professional attitude I have received from all the team at this practice have allayed any doubts.
GP surgery review: river-place-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
My experience starting from the reception onwards was excellent, appointment at the hospital happened quickly
GP surgery review: river-place-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: March 2022
Terrific care and attention to the issues and my problems were heard and dealt with, really terrific understanding
GP surgery review: st-peter's-street-medical-practice
Title: efficient and quick service
Rating: 5 out of 5
Visited: January 2024
I was seen for an acute problem on the same day and treated efficiently and well. I received adequate reassurance.  The doctor spoke very clearly.
GP surgery review: ampthill-practice
Title: Poor service
Rating: 1 out of 5
Visited: March 2022
wait 3 weeks for telephone consultation as your not allowing people to see a doctor. Then you could not even be bothered to honour the appointment.  What a disgrace had i not turned up id never hear  the end of it show how much you care about your patients
GP surgery review: ampthill-practice
Title: Dissapointed outcome
Rating: 1 out of 5
Visited: February 2022
Last night my son who is 14 was supposed to have a face to face with a doctor when he got home from school he had a migraine he has to be in the dark and wait for it to pass we had a face to face with a doctor so 45mins before I phoned the practice and was told don't worry the doctor will call you well instead of the doctor calling I got an abrupt text saying you.had a face to face this evening but failed to attend or cancel I was shocked because I had waited so long for a call back this is not a very good reflection on the receptionist who dealt with me im told there was only 2 receptionist on so when I go there on Thursday I would like an explanation as to why I was told utter rubbish about the doctor calling review written by 
Maggie
GP surgery review: kings-cross-surgery
Title: disgusting service, is the gp operating?
Rating: 1 out of 5
Visited: February 2022
book a lot of times but unsuccessful. The first time, they said no stock for one, and let me book next week. The second time, they said the nurse was ill for two weeks and told me to book another time.
The third time, they said the nurse is on annual leave until the 21st.they said they can only apologize. 
Every time, let me call the GP  again and again so they can book me in as soon as possible, but I can't  got through.every time.they said to left a voicemail but there was no one.
Please, inform me if you do not operate. ok? please do not cheat the patient and it is dangerous for the patient to delay all the time.
GP surgery review: kings-cross-surgery
Title: Rude, unprofessional, non-existent
Rating: 1 out of 5
Visited: January 2022
Rule and impolite reception staff. All the time chatting and bickering with each other while I stood there waiting for their attention.
I can never get an appointment on the same day. They just don't care if you're sick or hurting. They will just tell you to call back next day morning because apparently 'all the slots are (always) booked'.
Since this GP is non-existent, most of the time I have to go to NHS 111 hotline directly or emergency services, which is not the best way to rely on if you're not feeling well.

Generally very horrible service and to think of a health service provider is just absolutely horrendous, don't waste your time with them.
GP surgery review: kings-cross-surgery
Title: Incompetent
Rating: 1 out of 5
Visited: January 2022
I had suffered with a trapped nerve for about 3 months. I couldn't get an NHS appointment so I decided to go private. I needed to get a referral, but my GP wouldn't give me one. They are very unhelpful, and I would definitely not recommend them.
GP surgery review: kings-cross-surgery
Title: fab
Rating: 5 out of 5
Visited: December 2019
doctors are helpful 
staff are professional 
nurse is caring
ive felt welcome from the beginning and i must say they have never made me feel uncomfortable.
Thank You
GP surgery review: primrose-hill-surgery
Title: Sad to leave a great practice
Rating: 5 out of 5
Visited: July 2022
I have been a patient of PHP for a number of years and am very sorry to have to leave as I’m moving outside of the catchment area. I will struggle to find another practice as good as PHP, I’m sure.

Sincerely

Jim Gottlieb
GP surgery review: primrose-hill-surgery
Title: Responsive and Helpful
Rating: 5 out of 5
Visited: February 2022
On Friday I discovered my prescription medication had run out. I contacted the surgery by email to ask for urgent help with a repeat prescription as the extra box I thought was in my bathroom cabinet had, in fact, been used leaving me with no medication heading into the weekend. Within minutes I received a response advising me that my repeat prescription had been completed and sent to the pharmacy next door and that it would be ready for collection the same day.

Not only that, they checked I had had a flu vaccination, and reminded me to make an appointment for a smear test.  Absolutely brilliant service, thank you so much!
GP surgery review: primrose-hill-surgery
Title: Prompt, efficient care.
Rating: 5 out of 5
Visited: February 2022
I  have recently been diagnosed with a chronic illness and had an acute episode. I filled in the online form and was telephoned by a GP really quickly -within 2 hours. I then had an appointment the same day. Excellent and reassuring.
GP surgery review: primrose-hill-surgery
Title: Very friendly
Rating: 4 out of 5
Visited: February 2022
Helpful and accessible with nice reception team. Not to hard to get through to doctors by phone. Easy to get to .
GP surgery review: primrose-hill-surgery
Title: They Care
Rating: 5 out of 5
Visited: February 2022
This practice takes the correct amount of time to look at the details of any complaint I’ve had. The response time, either via phone call, appointments and text reminders work efficiently and accurately. The people who are part of the practice give me the sense that they really care about me and answer my requests in a most timely way.
My experience in the surgery is on an ascending curve of satisfaction. The building alterations were initially as always in re-furbishing a nuisance. Now the changes have been made and are installed, it’s a nice place to visit a doctor or nurse.
During this Covid phase, they have always treated me with respect, mouth coverings, hand sanitising facilities are prominently on display and the whole process is exercised calmly and with purpose.
I’m very pleased to be privileged to be a patient under the care of the doctors who work here.
GP surgery review: primrose-hill-surgery
Title: Truly Excellent Practice - Great Team!
Rating: 5 out of 5
Visited: February 2022
I have found  All the staff at Primrose Hill Surgery from the reception team to every Doctor who works there to be very good.   I have been so impressed how they have risen to the extreme challenges placed on all GP Practices during Covid and long lockdowns.   They have been very busy but they have always responded to calls and emails promptly and been extremely attentive, understanding and offering very good medical care and advice. They work so well as a great team and I feel very lucky to be looked after so well by them.
GP surgery review: primrose-hill-surgery
Title: Very good remote support - and in surgery
Rating: 4 out of 5
Visited: February 2022
Where possible, I endeavour to pursue my health concerns / needs by email, telephone, e-consult etc.  As much as possible limiting surgery visit.  It works!  I think the trick is to be as clear & thorough as possible in one’s own communication, the surgery is then able to respond & action appropriately.  It’s time effective & beyond for everyone. 
 When I have needed to go into the surgery during the past 18mths, it has all been excellent - from reception to nurses to doctors.  
THANK YOU Primrose Hill Surgery!  I enjoy the collaborative approach, using the various communication options available.
GP surgery review: white-lodge-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2022
I have had a series of tests and follow up treatments over the last 3 months and have felt very well cared for
GP surgery review: white-lodge-medical-practice
Title: NHS at its best!
Rating: 5 out of 5
Visited: September 2022
Very impressed with White Lodge this morning (first time I have used it).
Appointment the same day, polite, efficient receptionist and a charming, helpful GP who quickly referred me on for further investigation. 
Really excellent service!
GP surgery review: white-lodge-medical-practice
Title: Really unhelpful surgery
Rating: 1 out of 5
Visited: July 2022
Firstly when you finally get through, it’s all appointments have gone, ring back
What does duty dr do? I thought emergency’s on the day?
No appointments to book even 2 weeks in advance???
An urgent urine test was turned down & told to make an appointment (but you cannot get through) patient was very unwell with urine infection but told to call 111??? This is unacceptable. You are meant to help the patients? 
Please improve by being more accessible.
GP surgery review: white-lodge-medical-practice
Title: Wonderful service
Rating: 1 out of 5
Visited: July 2022
Wonderful service from phoning the receptionist to welcome when arriving and speaking to GP. The doctor took time to listen to mum and took time to explain everything.
GP surgery review: white-lodge-medical-practice
Title: Not great
Rating: 1 out of 5
Visited: May 2022
Went to the doctors after having a bloody test wasn’t interested with what I had to say ask her about something else as well said I can’t talk about other things you have got 5mins just told me to change my diet get vitamin D tablets and goodbye so on Saturday I will go to the urgent medical centre and I mite see a doctor this surgery has gone down in my estimate to many young doctors that haven’t a clue about bedside manner they haven’t the time now to listern to patients it’s Disgusting.
GP surgery review: white-lodge-medical-practice
Title: Fantastic reception admin staff
Rating: 5 out of 5
Visited: May 2022
As always welcomed by lovely reception/admin staff who are always very efficient and helpful. Been a patient here with my children for many years now and would highly recommend this practice. Practice always very clean .
GP surgery review: white-lodge-medical-practice
Title: Speedy response
Rating: 5 out of 5
Visited: April 2022
Emailed the practice recently as there were some spelling mistakes in both mine and my son's names. We got a response from the practice the next day with the requirements. Took copies of passports yesterday afternoon. I received a call from the practice from a polite young lady that all is done! Cannot believe how quickly the change was done. Thank you
GP surgery review: white-lodge-medical-practice
Title: Great service as always
Rating: 5 out of 5
Visited: March 2022
Rang 111 as unable to get GP appt. 111 service very good and quick. GP rang me within 4 hours to speak to me. Medication prescribed.  I’m very happy within this surgery and have never had any complaints.
GP surgery review: white-lodge-medical-practice
Title: Great lady dealing with prescription queries on 08/02/2022
Rating: 5 out of 5
Visited: February 2022
After my partner put in an emergency request for pain killers as he ran out Sunday.  I’ve made many calls on his behalf today trying to get prescription for him he’s been bed ridden last couple days and so depressed.  I called every couple hours and was dealt with adequately and politely, but when I called at 2pm approx I spoke to this lovely lady who really empathised with me and I felt she really did care about my partner not just doing her job.  She informed me that his prescription had been passed to a doctor who was at a meeting til 3, she then said she’d check for me every so often and even called to let us know that the prescription had been passed on to chemist.  Thank you to you, for caring for my chris and taking time to call us, I can imagine how busy you must be.  Thank you 🙏 What a credit you are to the surgery!
GP surgery review: eagle-house-surgery
Title: Brilliant Doctors but Unhelpful Receptionist
Rating: 4 out of 5
Visited: February 2022
I called for a appointment with the Doctor, Receptionist was uncaring and showed no compassion towards my medical Problem. Receptionist do not know how to triage calls properly and should not be making any decisions if a patient needs to book appointment or not as they do not seem to have the experience to do so. The Receptionist need more training or maybe someone with more experience on the front desk that can triage the calls properly. The one star is given only for the receptionist. The Doctors are Fantastic.
GP surgery review: eagle-house-surgery
Title: very reassuring
Rating: 5 out of 5
Visited: February 2022
Extremely worried about something during a routine check-up with the nurse. She went out of her way to get a Doctor for me, who saw me and attended to me without an appointment. Thank you both to the Nurse and Dr . You’re both amazing
GP surgery review: queenswood-medical-practice
Title: Excellent experience
Rating: 5 out of 5
Visited: January 2022
I have only been with the practice for about 18 months or so, but I have found everyone extremely helpful, courteous and sympathetic.
GP surgery review: queenswood-medical-practice
Title: Not helpful
Rating: 1 out of 5
Visited: January 2022
I was very very ill and forced myself in the condition I was to go to the GP and they said you need to do an ONLINE consultation.!!!
And when I did the result literally stated I will seek medical advise myself!
What the heck?!!
And if it’s very severe call 111
Never ever going there again.
GP surgery review: queenswood-medical-practice
Title: Great care
Rating: 5 out of 5
Visited: January 2022
Despite the current immense pressures, a GP from the practice texted me late on a Friday evening to give me advice when I was worried and really needed it. Thank you so much.
GP surgery review: queenswood-medical-practice
Title: Good e-consult
Rating: 5 out of 5
Visited: January 2022
I filled in the e-consult form and got a reply in 24hrs. Saw a doctor who specialised in my medical condition very quickly. Great treatment.
GP surgery review: queenswood-medical-practice
Title: Going above and beyond
Rating: 4 out of 5
Visited: January 2022
We had an issue with being unregistered and needed help right away. The receptionist I spoke with understood we needed help asap and helped me without me having to fill out the forms again. It was greatly appreciated.
GP surgery review: queenswood-medical-practice
Title: Quick response
Rating: 5 out of 5
Visited: January 2022
Online consultation led to face to face appointment the following day.  Felt I was listened to and very effectively treated.
GP surgery review: staunton-group-practice
Title: Disgrace - Avoid
Rating: 1 out of 5
Visited: April 2022
Disgrace, I don't think they answer their phones at all. I am waiting for 1 hour online as number one in the queue and nobody answers my call. Avoid this place as a plague. If one is not quite sick yet they will definitely get very sick by the time they leave this practice.
GP surgery review: staunton-group-practice
Title: Disgrace
Rating: 1 out of 5
Visited: March 2022
Within the last week, my same day appointments has been cancelled twice. Calling back to rearrange is a waste of time as appointments are already booked by the time I get through. The 2nd time round, I asked to speak to a manager and was told by one of the reception staff to hang up the phone and call again because they had other phone calls to take. Reception don’t seem to know what they are doing and give out different information. I called another number to try and get an evening appointment at another branch, only to be told that I have to go through my own GP practice to get an appointment, yet none of the reception staff mentioned this at all.

Previously, I’ve tried doing the online form for a callback within 24 hours but that never happened either.
GP surgery review: staunton-group-practice
Title: Awful practice
Rating: 1 out of 5
Visited: March 2022
I called earlier to speak to the GP about my mums MRI results. Called at 5:54pm I was second in the queue, this was hopeful as I know they close at 6:30. At around 6.00pm I was first in the queue I waited and waited and even thought let me wait beyond 6:30pm. No one answered I was just left waiting ! I hung up at about 6:45pm, what a disgrace I work for public service and even if our shift is over we would always clear the calls that are waiting.
GP surgery review: js-medical-practice
Title: Terrible Receptionist Service
Rating: 2 out of 5
Visited: February 2022
This review is a stark difference from my previous ones. It seems as if all of the friendly, kind, competent Receptionists have left the Surgery. We now have only the surly, condescending, patronizing and rude ones. When I asked a simple question of whether they had received a letter from the Hospital, the response was, "you have to make an appointment at 8am, I am not a Doctor."
I realize there are rude patients out there and their job is difficult, but this is unacceptable behaviour. My request to speak to the Practice Manager was denied. A GP consultation appointment was made for the 28th February without informing me, I  discovered it when I went online to order a repeat prescription. The two events mentioned above happened on different days and involved two different Receptionists. I feel further training may be necessary and should include deescalation techniques and conflict resolution.
GP surgery review: js-medical-practice
Title: Only one great receptionist who has empathy towards patients
Rating: 5 out of 5
Visited: February 2022
An extremely professional receptionist who handled my call was super efficient and went out of her way to help me and managed to have the doctor to call me to get a prescription which I was able collect this evening!! Well done. I am so happy with her service. 

Though when I came there yesterday (22/02/22) around 3pm there was another receptionist just by her mannerisms she didn’t seem to bother or care and kept shrugging her shoulders say I can’t do this or that. I was in such in pain that day and she didn’t seem to care. 

 It’s a shame that there are receptionists that behave like this as this surgery is one of the best I’ve have been with.
GP surgery review: js-medical-practice
Title: very efficient at sorting complex loose ends
Rating: 5 out of 5
Visited: February 2022
Rang surgery this morning to report hospital visit. They already had the details and swung into action, arranging blood test with their own phlebotomy and getting a prescription issued promptly. All staff friendly, very helpful and efficient. We'll done!
GP surgery review: js-medical-practice
Title: For Lead Receptionist & Receptionist Administrator
Rating: 4 out of 5
Visited: January 2022
This is especially for the lead receptionist at the Js Medical Practice. What an incredible and fully competent person. She is absolutely fantastic at her job. She has a great rapport on the phone and knows how to communicate with care, compassion and professionalism. She does her job incredibly well and treats the patients with kindness & respect. She is a role model for all other receptionists alongside another superstar who is the receptionist administrator.  It is a great relief to know that at least these people keep the standards where they should be.
GP surgery review: js-medical-practice
Title: Unknown
Rating: 1 out of 5
Visited: January 2022
Hello I have the same problem with appointments on the phone for my daughter. Even today after ONE hour waiting they told me that they don't have appointments for today and I have to call back tomorrow. She has never been seen by any doctor since we had choose that practice , becouse is across the street and is more easy for me to make appointment and to go on time. It was NEVER possible to have a normal appointment even when I asked the receptionist a couple of times the doctor just to check my daughter's chests in October 2021. Anyway after all the trying to get appointment 4 or 5 times. I decided to go to NMS Hospital and they found infection in my daughter's throat. So I am extremely unhappy with that practice. I consider to change it very soon.
GP surgery review: bounds-green-group-practice
Title: Email
Rating: 3 out of 5
Visited: July 2022
Trying to send an email - as they requested unable to find the email address. 
To get the email address I have to call - wait about 10/20min. 
Please have the contact details on your website.