janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: two-rivers-medical-centre
Title: Thorough review
Rating: 4 out of 5
Visited: March 2022
I was very pleased with the appointment with my GP which was extremely thorough, personable and comprehensive. But is it possible to have a system whereby patients waiting for an appointment get a queue number which is then displayed like is performed at Argos and Ipswich Hospital. The patient's name is not then displayed on the TV screen in the waiting room potentially compromising patient confidentiality.
GP surgery review: two-rivers-medical-centre
Title: No help whatsoever
Rating: 2 out of 5
Visited: January 2022
I called for my daughter regarding a mole check and was offered an appointment at 9.50. When I explained that my daughter was at school and I wouldn’t have enough time to arrange it was told they have to offer appointments in time order so to call back in half hour. I had already been on the phone waiting for 25 minutes. Think it’s ridiculous that you can’t get a time that suits you, they really need to rethink there appointment system. 
Very disappointed.
GP surgery review: two-rivers-medical-centre
Title: Second to non
Rating: 5 out of 5
Visited: January 2022
My wife and I have been registered with the Surgery for 40 plus years, initially when in Woodbridge Road and currently at the Two Rivers Practice. 
Things have obviously progressed and moved on during that time apart from one thing , the standard of service and level of attention provided which has never fallen below 100%.
If it hadn't been for the routine follow ups and the GPs / Nursing Staff interest in my wellbeing I probably wouldn't be here today . Thank you so much.
GP surgery review: mayflower-medical-centre
Title: Practice Visit
Rating: 4 out of 5
Visited: October 2022
Very organised.  Didn't have to wait too long. There were enough staff to keep the queues moving for vaccination.
GP surgery review: mayflower-medical-centre
Title: Online bookings
Rating: 3 out of 5
Visited: October 2022
It is not possible to make an appointment via patient access.  Only flu vaccines.
This is now the 3rd time that I have a new Doctor, once at my request and twice they left.  

I have trouble with strangers, so it's getting harder each time to talk to whom-ever I have to see.  
The service is getting bad, with covid giving them an excuse to not deal with the public.
GP surgery review: mayflower-medical-centre
Title: Very Impressed with Service
Rating: 5 out of 5
Visited: October 2022
I am very impressed and grateful with the service we received for my daughter yesterday after calling late on in the day and being offered a last minute appointment to see her.
My partner then took our daughter to the appointment and has had nothing but good words to say about how he found the nurse with our daughter and made it a good experience for both parent and child!

Thank you.
GP surgery review: mayflower-medical-centre
Title: Make it up as they go along.
Rating: 1 out of 5
Visited: September 2022
Reading the review below mine made me laugh. I heard my Doctor had left the practice as a relative had her for an ongoing problem. Yet nobody has informed me she has left and i am aged 81 next month.  That wipes out we only have the capacity to notify patients over 65. What a useless place this is?  A disgrace to call it a medical centre. So will now await their excuse as to why i was not notified.
GP surgery review: mayflower-medical-centre
Title: Awful Practise
Rating: 1 out of 5
Visited: September 2022
I desperately struggle to see how this medical centre function the way they do.

Can you walk in to make an appointment?
Oh absolutely not! Please only phone in to contact us, this reception with 2 - 3 receptionists are clearly only here to look busy. So wait, you want me to exit the building to phone you and have the same conversation we could of had in person? Yes that's right. 

Well this seems backwards but lets give it a go, I proceed to call in 1 minute after leaving the building and am greeted by the very same receptionist but this time on the phone. I'm afraid all of our appointments are booked for today but please phone in the morning as this is the only time we are competent enough to actually make an appointment for you (but only if you're lucky enough to get an appointment with the countless people phoning in at the same time, often over 50 people in the queue), anytime after that then we can't help you I'm afraid as all our appointments will have been booked up; But not to worry! You can call again tomorrow morning for another lottery system of obtaining an appointment where only a few individuals are lucky enough to even be able to contact a doctor! 

But can't I book an appointment for the future? 
Oh absolutely not, how ludicrous to assume you can make future appointments - what kind of medical practise would we be to allow such a thing?

The above is all accurate information of how this medical practise work on a day to day basis. I've raised numerous complaints but to no avail. I understand the pressures on the NHS, I do but the appointment system here is appalling and clearly doesn't work. 

All that this system of appointments does is put more pressure on the NHS as this forces individuals to contact the NHS for medical attention in ways other than the standard of calling your local medical practise. It places people in awful situations where they feel guilty for contacting 111 or attending an A&E in a hospital miles away.

I sincerely hope that the senior team see this review and also review the receptionist role and appointment system at Mayflower Medical Centre.
GP surgery review: mayflower-medical-centre
Title: Staff led practice
Rating: 1 out of 5
Visited: August 2022
Husband phoned to make an appointment and was asked for name of his GP. Then told by reception that he had been transferred to another GP and that as she was on maternity leave his request for appointment would have to be picked up by another GP in the practice. I was also moved. Reception didn't seem to appreciate that it would have been good practice to inform a patient of this change and at the very least give a brief explanation as to why this had happened. Quick to text about appointments but not to inform patients of changes in their health care provision. Another example of a staff led and not a patient led/patient focused service. When will they learn, that if patients feel they are central to the service then feedback might be more positive.
GP surgery review: mayflower-medical-centre
Title: Terrible Service
Rating: 1 out of 5
Visited: July 2022
Doctor didn’t want to listen just make judgements. I wasn’t even permitted to tell my symptoms. Awful left feeling worse than when I arrived.
GP surgery review: mayflower-medical-centre
Title: Anxiety and depression
Rating: 1 out of 5
Visited: July 2022
I rung my local doctors to see if I could get an appointment with my gp, however they were fully booked but accepted for another to ring me back. Later in the afternoon they rung me back and I explained the issues I was having and that those issues were playing on my anxiety and depression only then to be told by the gp what do you want us to do about it.
GP surgery review: mayflower-medical-centre
Title: Bad practice
Rating: 1 out of 5
Visited: May 2022
Tried to get child appointment. Number 49 in queue. One hour and fifty minutes later told no appointments left, try again tomorrow. Phone at 8.0am cannot take call, tried several time, by 8.45 reply was 45 in queue. Can’t stay on the phone today as waiting for another doctor to ring my husband back. How can anyone working spend this amount of time waiting and still not get appointment. The ring back service should be time slots. We all have things to do.
GP surgery review: mayflower-medical-centre
Title: Ridiculous inefficiency
Rating: 1 out of 5
Visited: April 2022
I rang for an appointment to see about a shoulder pain which has troubled me for some time. Waited 1hr 15m for the receptionist to answer, to be told that my doctor is not in until next week, and I should call again next Tuesday. Apparently appointments are only released a week in advance and there is no other way to deal with it. Absurd.
GP surgery review: oak-lodge-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
Managed to get the same day appointment, doctor was great to see again who listened as always and advised on next step to my issue/query
GP surgery review: oak-lodge-medical-centre
Title: Great doctor and staff
Rating: 4 out of 5
Visited: March 2023
The Doctor listens carefully with my concerns.
He always takes his time.
I'm greatful to have an amazing Doctors in the Practice and all staff.
GP surgery review: oak-lodge-medical-centre
Title: Do not register
Rating: 1 out of 5
Visited: February 2023
A previous doctor I spoke to a year back was most helpful.  Though my most recent experience when I am at what I feel an all time low, with no support and the Doctor I spoke to spoke to me like I am a child at School with a lecture, despite suffering from severe mental health issues 

I am hoping to move away from Hamilton in the future, and of course change GP
GP surgery review: oak-lodge-medical-centre
Title: Professional and Caring
Rating: 5 out of 5
Visited: February 2023
The Doctors and reception team are always helpful, professional and caring. 
Most days you can get same day appointments.
GP surgery review: oak-lodge-medical-centre
Title: Really helpful in my distress.
Rating: 5 out of 5
Visited: February 2023
Having called yesterday in extreme distress due to a reaction to a new medication and a flare of an extremely painful condition I was made to feel completely at ease.

The Dr called me back within 10 minutes and was really patient as I tried to talk through the pain and distress.  They helped me by sorting my new meds and set things in motion to further investigate why this was happening so severely.

I have never had a problem with this service and they also were a great service to my dad his entire life.

Their care and compassion to myself and family when distressed and unwell has been brilliant and I can't fault them.

Yes, sometimes reception staff can be a little snippy when they answer but I can only imagine the stress that they are under each day. 

All in all I appreciate how this service has dealt with my many health issues and I am thankful to them for their care.
GP surgery review: oak-lodge-medical-centre
Title: Very courteous and knowledgeable
Rating: 5 out of 5
Visited: February 2023
The doctor was thorough, answered my questions, and offered me a pneumonia vaccine, which I didn’t know existed. Above all, he took me seriously and acted accordingly.
GP surgery review: oak-lodge-medical-centre
Title: Exceedingly pleased today
Rating: 5 out of 5
Visited: February 2023
Got up early to get an appointment, could not log into my usual NHS site, but accessed it via Patient Access and within a couple of minutes, had obtained an appointment.  
Saw the GP, who asked numerous questions until she understood my history; cross-checked it with me, relayed her understanding back, whilst she made notes on her computer.  Arranged a hospital bone density check; changed my medication; notifying my pharmacy immediately.  Also asked me to suspend one medication, until she received the result of the hospital test. 
Advised me to keep a record of my blood pressure and a diary of all the Foods and drink I consume, and recommended changes to my Dairy diet. 
Finally made another appointment for me to see her in Two weeks time. 

I immediately went to my pharmacy, who had just received her notification of my change in medication, and collected it.  
All in all, a superb visit, better than expected.
GP surgery review: oak-lodge-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: February 2023
Oak Lodge medical Centre is a good place to go for medical treatment. 
Services at the reception was good.
Finally the Doctor I met was very patient, he listened to me and took care of me and prescribed my medication without wasting much time.
GP surgery review: oak-lodge-medical-centre
Title: Excellent practice.
Rating: 5 out of 5
Visited: February 2023
From the reception to the nurses and doctors very helpful and am assured they know their jobs. I always feel am in good hands.
GP surgery review: oak-lodge-medical-centre
Title: Worst GP Ever
Rating: 1 out of 5
Visited: February 2023
This GP is the worst experience I’ve ever dealt with - it’s impossible to get an appointment -they leave you in the queue for hours on end with no answer when calling - they’re incredibly rude and have absolutely no urgency, which is staggering giving their sector.
There’s not enough explicits in the world to describe this service.
GP surgery review: brunswick-park-medical-practice
Title: Wonderful doctor
Rating: 4 out of 5
Visited: March 2023
I have seen this amazing doctor on more than one occasion for different reasons. Never feel rushed, always feel listened to and  very grateful to have her at the practise. Thanks again.
GP surgery review: brunswick-park-medical-practice
Title: Really helpful and responsive
Rating: 5 out of 5
Visited: March 2023
My experience of this practice and the doctors has been excellent. The doctors have really listened and treated me as a partner in maintaining my health. I have been seen promptly and I am registered blind and the practice has taken my needs into account. A big thank you to everyone who works at Brunswick Park.
GP surgery review: brunswick-park-medical-practice
Title: Friendly and efficient Practice
Rating: 5 out of 5
Visited: March 2023
Our family health issues have been speedily and sympathetically dealt with by both face to face appointments and telephone follow ups.
We have been able to arrange preliminary appointments within a reasonable period of time using the telephone booking system as the on line system (which we do not mind using if a sufficient number of appponyments is released) was not available at that time.
GP surgery review: brunswick-park-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: March 2023
I have had to see the GP twice in a few months and each time have experienced an excellent service. I used econsult and was given a face to face appointment within a few days. The reception staff and the doctor took time and patience and I was extremely happy with the service.
GP surgery review: brunswick-park-medical-practice
Title: Never have appointments and I am alone in the NHS
Rating: 1 out of 5
Visited: March 2023
This is now my second experience where there is never an appointment at this surgery. And when I ask when will an appointment be available I get the answer you need to go to the NHS app, again which has no appointments available.

Alternatively they suggest ringing the out of hours service that after ringing exactly at 6.30 and holding the line for 20-30 mins there are no appointments.

I feel like I go around and around and the surgery won’t help. And the NHS is so big where do I turn to for help and to make a complaint?

The system is so broken and it doesn’t even know it.
GP surgery review: brunswick-park-medical-practice
Title: Very Supportive
Rating: 5 out of 5
Visited: February 2023
The GP has been a great strength to me during my initial cancer treatment (which has been successful), providing much support and referrals, such as Dietitian and Physio services.
GP surgery review: brunswick-park-medical-practice
Title: Extremely helpful
Rating: 5 out of 5
Visited: January 2023
I’ve had a recurring health issue, and the surgery admin staff, I’ve been extremely efficient, kind and helpful.
This is a wonderful practice and I am really, grateful to be a patient there.
GP surgery review: brunswick-park-medical-practice
Title: Fantastic service
Rating: 5 out of 5
Visited: November 2022
I required a medical form completed urgently and the reception staff went above and beyond the normal service to help me. They communicated well with me and were patient with my check in calls.
GP surgery review: brunswick-park-medical-practice
Title: Thank you
Rating: 5 out of 5
Visited: November 2022
Many thanks to the Doctor for the consultation yesterday and setting out a plan of action. Prior to the consultation, I spent a few hours noting down the symptoms, using the nhs website for guidance, and to discover what the Doctor might ask me. I think it's important for us as patients to do our best in being descriptive, accurate and get straight to the point, especially given time limitations.
Just like to add I'm very grateful to the doctors and reception staff for their care and support over the years.
GP surgery review: brunswick-park-medical-practice
Title: Great patient care
Rating: 5 out of 5
Visited: November 2022
Really improved patient care at this surgery from the way receptionists engage with me and the way the Doctors listen and provide a way forward. 
The swiftness in dealing with E consults is also good and I always get a response and in most cases a phone call from the GP within 24 hrs of submitting an E consult form. I never feel we rushed over the phone and am confident that when I need to see the Dr they always call me in.
The surgery itself is always clean and the blood pressure/height/weight machine is excellent - doing all these important readings whilst waiting means no time is wasted during the appointment with the Dr.

This practice has improved greatly over the last 18 months and I’m very grateful to be a patient at this surgery!

Thank you to the amazing Doctors!!
GP surgery review: east-barnet-health-centre
Title: Good admin staff and prompt appointments
Rating: 5 out of 5
Visited: October 2023
I had a same day appointment could not make the morning. What was an offered a late night appointment which suited me perfectly. The admin staff took my medical history from moving over to the United Kingdom from Ireland and insured that I was able to get all of my medical history sorted
GP surgery review: east-barnet-health-centre
Title: Great Staff!
Rating: 5 out of 5
Visited: October 2023
Excellent service, extremely helpful, the receptionist who helped me with my concern’s called me back as promised and was seen out of hours face to face appointment same day!
Can’t fault the staff at East Barnet Heath Centre. 
Thank you very much!
GP surgery review: east-barnet-health-centre
Title: Good service
Rating: 4 out of 5
Visited: October 2023
The staff were friendly and helpful and it is good to have an out of hours service close to my home where I can get access to a GP
GP surgery review: east-barnet-health-centre
Title: Face to Face with Doctor
Rating: 5 out of 5
Visited: September 2023
Booked my doctor‘s appointment at 8 am, saw the doctor later in the morning had plenty of time in the consultation very professional service.
GP surgery review: east-barnet-health-centre
Title: Good
Rating: 5 out of 5
Visited: September 2023
I was not sure when I moved to the area and registered how it would be. But got appointments for my sons quickly and when asked for referrals they provided that as well.
GP surgery review: east-barnet-health-centre
Title: Unable to book appointment
Rating: 1 out of 5
Visited: September 2023
Receptionist rude, not helpful at all they don't care, called every day to book to see GP, and explained  to the receptionist the issue. They are like robots, poor service,worst surgery in barnet
GP surgery review: east-barnet-health-centre
Title: Used to be a great practice
Rating: 2 out of 5
Visited: September 2023
Pre covid this was an excellent surgery. Sadly now it is extremely difficult to obtain an appointment. Online appointment booking and e consultations hardly ever turned on . Such a shame as receptionists and gps have always been pleasant. I don’t understand why Gp service never returned to pre covid ways as everywhere else has. 
Was first in line for appointment but yet I had to hold for 20 minutes then when we did get an appointment it was 50 minutes later than appointment should have been.
GP surgery review: east-barnet-health-centre
Title: Excellent staff
Rating: 5 out of 5
Visited: September 2023
Staff and GP were excellent. Was seen on my appointment time and was not rushed whilst talking to the GP. 
Helpful and kind
GP surgery review: east-barnet-health-centre
Title: Helpful
Rating: 5 out of 5
Visited: August 2023
Receptionist and doctor both helpful and fitted me in for an afternoon appointment even though it was late in the day when I called.
GP surgery review: east-barnet-health-centre
Title: Poor practice
Rating: 1 out of 5
Visited: July 2023
How is it that within a few seconds past 8am all appaointments have gone? In the past you could see the doctor on the day or at worse the next. When the previous lead doctor left, the place went downhill.
GP surgery review: friern-barnet-medical-centre
Title: No appointments
Rating: 2 out of 5
Visited: October 2022
I called just after 5pm needed to speak to doctor , had to wait for nearly 20 minutes on phone until receptionist spoke to me ,  told I can’t speak to dr on that time , I asked to book for next day told can’t book for next day I have to call early in the morning to book , I asked to be booked any appointment at any time , told there is only 2 week appointments but they are all fully booked for all doctors and can’t book after 2 week . At the end I was not booked any appointment with any doctor .
GP surgery review: friern-barnet-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: June 2022
Moved to the area in January, assigned this GP practice & while the one single occasion I’ve miraculously managed to speak to a GP the GP himself was good but everything else about the service at this practice is atrocious. It needs a radical rethink in patient experience. It’s nigh on impossible to get an appointment here to speak to a GP, even at their request. No one answers the phone, the e-consultation options send you on a half hour waste of time questionnaire that doesn’t even reflect what it is you want to see GP about. Patient Access tells me that I can’t get an online appointment at the practice and the phone line actively encourages me you to get an online appointment so basically you’re sent in an endless circle chasing an elusive appointment that no one will respond to. I work full time and I do not have time to spend all day trying to get a 10 minute GP appointment that he had requested. It’s a joke. No one gave me my blood test results and I went to ask for them and it was the receptionist  who told me I had high cholesterol and then no follow up, no medical advice, no advice at all. I was just told that and left. This practice needs to close down and patients transferred to a better practice.
GP surgery review: friern-barnet-medical-centre
Title: The government must close it - Useless!
Rating: 1 out of 5
Visited: May 2022
Because of the Disrespectful,  lack of professionalism , rude  Receptionist... I never had the chance to meet any doctor in this practice. They never answer the phone at any time and if you ever decide to attend in person to book an appointment, they show no sympathy and they are the worse to deal with. I was shocked how  NHS employ such people!!! I am asthmatic and I need follow up... they never book me an appointment or answered any of my calls. I heard from he neighbours when i moved to the area that they are the worse to deal with and they were right . Never came across something like that !!!!! Useless