janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: glebefields-surgery
Title: Brilliant Practice
Rating: 5 out of 5
Visited: July 2022
I went to see the doctor about pain in my toe nails, he examined my both toes and said I had ingrowing toe nails. Straight away booked me in to the nurses. With in 2 weeks I was in the surgery having my ingrowing toe nails removed. Nurses were brilliant no pain while undergoing surgery. Problem solved, could not ask for better treatment from all staff ,reception, doctor, nurses excellent. 
Same with bloods, and blood pressure could not ask for a better practice.
GP surgery review: horseley-heath-surgery
Title: Not answering calls in a timely manner
Rating: 2 out of 5
Visited: July 2023
Called today for results due to letter from hospital advising me to contact my GP to book an appointment.
No contact from GP had test 5/7/23 , therefore called GP was number 2 in queue has to wait 32 mins which I find unacceptable, disgraceful service.
GP surgery review: horseley-heath-surgery
Title: Great service
Rating: 5 out of 5
Visited: June 2023
My son rang the surgery at 8am and was given a face to face appointment for the morning of that day. Unfortunately, he fell asleep as he was feeling ill and missed the appointment. He rang and apologised for missing the appointment and they gave him a face to face appointment for that afternoon. Reassuring and brilliant service. Thank you.
GP surgery review: horseley-heath-surgery
Title: Reception bad
Rating: 1 out of 5
Visited: April 2023
You can't get through..2 hours waiting to be told tomorrow for doctor to speak to you..l was number 11 in qué
Few days ago number 1 in qué 30 min later l gave up..doctors are nice and good when l have had to see them..but you can't get in..
GP surgery review: horseley-heath-surgery
Title: Call time ridiculous
Rating: 1 out of 5
Visited: April 2022
Waited over 40 mins after being told caller number 5. Tried another phone and rang a different number on their web site which was answered near enough straight away only to be told by receptionist that number you couldn’t make appts on. Why? Hung up in disgust
GP surgery review: horseley-heath-surgery
Title: Excellent reception service
Rating: 5 out of 5
Visited: January 2022
I contacted reception today on behalf of one of your patients regarding a prescription issue. I was very impressed with the way the issue was dealt with. The matter was sorted quickly, efficiently without any hassle. On this occasion I didn’t have to wait very long to speak to a member of reception staff. However if I were a patient I wouldn’t mind waiting if issues can be resolved in this manner . It is all about empowering front line staff and this is what I felt came across . With the NHS looking to improve services and introducing levels of triaging this was a good example. I was listened to , data protection was maintained and the next action towards a resolution was explained clearly.
GP surgery review: horseley-heath-surgery
Title: Blip in process
Rating: 3 out of 5
Visited: January 2022
Excellent frontline reception received. Issue regarding a prescription auctioned. When patient presented at nominated pharmacy there was no medication ready for collection. Practitioners need to work together . Not sure where or how the blip occurred but patients are more interested in receiving the service rather than who is to blame. Is the process working - does it need reviewing ?
GP surgery review: the-spires-health-centre
Title: Worst customer service by receptionists
Rating: 1 out of 5
Visited: March 2023
Whenever we call them they reply rudely and most of the time wont give gp appointment even in emergency. I asked to give me and her behaviour was so rude and she said something and put the call off.
GP surgery review: the-spires-health-centre
Title: Brilliant surgery
Rating: 5 out of 5
Visited: March 2023
I don’t usually write reviews but after reading some of the comments on here I feel someone has to stick up for the hard working, professional and friendly staff at spires. I’ve been a patient for 4 years and even through the tough times through covid each and everyone of the staff, especially one of the older receptionist who is always willing to help, puts me at ease and if she promises to call back or reply to a question she will always do. The reception staff are always cheerful and pleasant under some very difficult circumstances which I have been witness to more than once. Doctors and the nurses have always treated me with respect and dignity. I don’t know how they all keep going through the stress. Keep up the good work all best practice around
GP surgery review: the-spires-health-centre
Title: Best Practice in Sandwell
Rating: 5 out of 5
Visited: March 2023
Reception staff are the most wonderful helpful people, a shame they’re out under so much pressure and stress from the public…

Always have an excellent experience, clean surgery, brilliant staff, well skilled doctors and nurses.
GP surgery review: the-spires-health-centre
Title: Shocking receptionist
Rating: 1 out of 5
Visited: March 2023
Called up this morning for an emergency appointment due to being told to call back first thing. The receptionist who took my call was disgustingly rude an real cold! No customer service skills what so ever she needs striking off I’m now leaving doctors due to this disgusting behaviour! Not the first time this has happened with this receptionist! Her exact words may I add was “what do you want me to do about it” absolutely vile! I will not be returning to this practice which is a shame because the doctors are lovely but losing patients because of reception staff isn’t right something needs to change! I see I’m not the only one who thinks this via recent reviews!
GP surgery review: the-spires-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
I have had to take my daughter to the spires recently on two seperate occasions. For the first visit we got through to a friendly receptionist who booked my daughter an emergency telephone appointment on the same day after an initial consultation over the phone we were asked to come in and we were given an appointment to see a doctor within the hour. The doctor was very thorough and prescribed treatment. The second time was an appointment with the nurse who as always was very friendly, helpful and informative. I have always been very pleased with our experience at the spires from reception to the doctors and nurses. I know many of my family and friends feel the same. Thankyou spires
GP surgery review: the-spires-health-centre
Title: Excellent,professional and friendly service.
Rating: 5 out of 5
Visited: November 2022
I have recently had cause to contact my practice. Staff are polite and professional. I managed to get a telephone consultation with my Doctor, as promised by receptionist on day in question, followed by a quick appointment in person.Consultation was thorough with pleasant, empathetic Doctor, and further action as agreed/discussed has been arranged quickly.Cannot fault practice for promptness.(Although consultation is at investigative stage, I am impressed so far). Was previously with another surgery, absolutely no comparison what so ever, I am a satisfied patient.
GP surgery review: the-spires-health-centre
Title: useless
Rating: 1 out of 5
Visited: August 2022
I went spires on the 22nd august to ask if i could make an appointment to find out what is happening about an operation on my fingers,i was told the next date would be on the 14th september,i asked him if he was joking as there was only 1 person in the waiting room,he completely ignored me so i just laughed at him and walked out,we have to find another practise.
GP surgery review: the-spires-health-centre
Title: Blood test
Rating: 1 out of 5
Visited: July 2022
Since covid spires health centre is no longer taking blood tests what a joke full time workers like myself have to go all the way to a hospital when it would be 5 mins at the doctors.
GP surgery review: the-spires-health-centre
Title: Rubbish service
Rating: 1 out of 5
Visited: January 2022
Rubbish patient service. Unfriendly receptionist who have a not so friendly voice tone. Very unwelcoming. Phone line is always busy as receptionist take phone off the base.
GP surgery review: the-victoria-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
I would like to say how helpful the staff are at the front of the reception area and thr GPS that work there. They take great care in making sure that patients are listened too
GP surgery review: the-victoria-surgery
Title: Locum GP
Rating: 1 out of 5
Visited: February 2023
The normal GP at this surgery has been generally rather good, however today I sat down with a Locum, who was unprofessional, unhelpful, and told me that to speak with the hospital instead. Absolutely useless. They couldn't have cared less.
GP surgery review: the-victoria-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: June 2022
Always receive the care and attention needed. The staff make you feel very comfortable and are always happy to help and are pleasant.
The Doctors are very thorough
Can’t fault the surgery at all
GP surgery review: the-victoria-surgery
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
The doctors and staff at this practice are highly recommended. My situation was very well understood and listened to. I was given great advice, appropriate medication and felt fully supported throughout my illness. Just wanted to show my appreciation and say a very big thank you.
GP surgery review: the-victoria-surgery
Title: Saved my life
Rating: 5 out of 5
Visited: January 2022
Couple of the general practitioners have helped me and my health in different ways. They took my concerns seriously and with their appropriate signposting I received the correct treatments and diagnosis from other specialists and departments.
GP surgery review: the-victoria-surgery
Title: Best Surgery in this area
Rating: 5 out of 5
Visited: January 2022
Phoned the surgery for my 85 year old mom on Wednesday and was given an appointment 2 days later which is excellent service. The staff and GP are very polite and professional, my mom is very lucky to be registered here
GP surgery review: warley-medical-centre
Title: No appointments
Rating: 2 out of 5
Visited: January 2024
I have been trying to contact a gp appointment for over a week now. Online system is like a game of fastest finger first or nothing at all.... Airmid uk doesn't have appointments either.
As for phoning......I dial in a few seconds before 8am to be told I'm 40th in the queue.....how does that work???? 
Going over to the practice in person is 
hopeless too.
I have been lucky not to need my gp for a few years, but when I do I can't get to see him/her.
GP surgery review: warley-medical-centre
Title: Superb practice!
Rating: 5 out of 5
Visited: October 2023
Always able to get an appointment at this surgery. Doctors/nurses are great, and always thorough. Reception staff are friendly and helpful too. 
My elderly parents have been looked after extremely well, home visits are offered as they are unable to attend surgery. Repeat prescriptions are done in record time. Advice given regarding home services, ie heart failure team, district nurses etc...
 The service this surgery provides is second to none. I wouldn't go anywhere else!!
GP surgery review: warley-medical-centre
Title: Amazing doctors and staff providing a first class service
Rating: 5 out of 5
Visited: August 2023
I would like to thank all the G.P. Partners and staff at Warley Medical Centre, for the help and continued support they have provided me over the past 2 years. They have been a pillar of support during what has been a very difficult time.

We take the NHS for granted and never think twice about the service Doctors provide. It's only when you really need their help that you begin to understand how instrumental their help and support is in our wellbeing. You have my deepest heartfelt gratitude.
GP surgery review: warley-medical-centre
Title: Disappointing
Rating: 2 out of 5
Visited: May 2023
The last two appointments that I have had I have been extremely disappointed, it is like the GPs do not listen to what you are saying, I have rang up on two different occasions and felt like when expressing my issues they have not been bothered to listen or to class me as an individual patient instead of a diagnosis. Each person should be treated in according what works best for them or offered help with symptoms etc however I kept getting told to lose weight even after I explained how I have changed my entire lifestyle nearly a year ago. My concerns were not heard neither we my symptoms dealt with, you can see why more and more people are choosing other primary care routes or private healthcare.
GP surgery review: warley-medical-centre
Title: staff
Rating: 1 out of 5
Visited: October 2022
It is impossible to see the Doctor of your ,own choice and i think all of the main Doctors are on an extended holiday. You get offered appointments with random Trainees and Locums and can never see the same Doctor twice. The nurse appointments are worse and they have 1 on maternity leave leaving a part time health care assistant and a new nurse who started earlier in the year (to replace another nurse that left not to cover maternity leave) covering the whole pratice. May i suggest less Locums and trainees and more nurses with the actual emloyed doctors actually seeing people.
GP surgery review: warley-medical-centre
Title: Great appointment system
Rating: 5 out of 5
Visited: July 2022
Booked an appointment at 9pm for the next day. Received my call and doctor asked me down for a face to face review. Great service.
GP surgery review: warley-medical-centre
Title: Appointments
Rating: 1 out of 5
Visited: July 2022
Phone system to make an appt is appalling. Start calling at 8am to be 49 in the queue. Eventually get through to be told to go to a walk in centre. GPs are actually lovely when you can get to speak/see one. There is no facility to book an appointment in the future and so you have to ring every morning at 8am. There is an online booking system which doesn’t always work and if you leave a message or please don’t call between these hours as I’m at work and cannot have my phone, these are ignored so you miss the call!! No wonder patients give up trying to see a doctor when you can’t even get past the booking system and receptionists who ask you your life story just say there is nothing they can do.
GP surgery review: warley-medical-centre
Title: Brilliant service
Rating: 5 out of 5
Visited: July 2022
Attended surgery due to a small issue, was treated very well and come away with the issue on the way to even resolved.
GP surgery review: warley-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: June 2022
After my recent appointment, the GP was really helpful with me, with the problem/issue, that I had.
GP surgery review: warley-medical-centre
Title: Appointment are impossible
Rating: 1 out of 5
Visited: May 2022
The centre has a online booking system which is fine, but the system don't make any sense whatsoever. They don't even give any explanation to how it works at all and also the websites look like an A level students made it.
And you can't call to get an appointment unless you do it at exactly 8am otherwise you be in que behind 60 odd people. And call after 9 am? No appointments are available. 
To top it off if you manage to book an online appointment the call time is basically random. I book a call for 2 pm and got a call at 11am which is just out of order. Also if you miss your call you won't be called back, 😉 book another one.
An otherwise good centre is bogged down by archaic and Esoteric booking system.
GP surgery review: bearwood-road-surgery
Title: So hard to get an appointment
Rating: 1 out of 5
Visited: January 2023
It’s so hard to get an appointment, can’t get to see the gp just wait for a call back which sometimes no call back at all, we just go to walk in centre instead but since we need a referral for other specialist it’s so hard to obtain one because it’s so hard to reach the GP
GP surgery review: dr-arora-rk
Title: Thank you Dr R K Arora you didn't have time for me.
Rating: 1 out of 5
Visited: August 2023
Severe pain woke me up at 4 am. I tried to get help from a doctor whenever possible. I called at 8:01 am to get an appointment and was 30th in the que. After 9 o'clock I was still thirtieth in the que and the connection was cut off. So I called 111. The ambulance took me to the hospital, I was examined and the treatment was implemented. I dread to think what would happen if I got an appointment to the GP. Thank you DR R K Arora for such ineffective medical care. On the other hand, how is it possible that the NHS pays colossal money for such poor patient service? It's wasted money.
GP surgery review: dr-arora-rk
Title: Very Unhelpful and nasty attitude
Rating: 1 out of 5
Visited: June 2023
Review:  Had a online consultation booked was then told I need a face to face appointment so I go up and try to book an appointment to be told they can’t do it I need to use the airmid which doesn’t work when I explained to the receptionist she just said you are not listening. Or you have to phone at 8 am which when you do you can never get through and when you manage to get through all the appointments have gone so what am I supposed to do. The receptionist I found was very condescending and they just shrugged their shoulders.
GP surgery review: dr-arora-rk
Title: Very poor experience with this practice
Rating: 1 out of 5
Visited: February 2023
Tried for over a week to get an appointment at this prwctice, without success. They prefer you to book appointments using the app but there are never any appointments available so you have to phone at 8am. I tried calling at 8am every morning for a week and despite being near the front of the queue, they said all appointments were taken. Reception staff were apologetic, but their only advice was to go to a&e instead.
GP surgery review: dr-arora-rk
Title: Bitterly disappointed
Rating: 1 out of 5
Visited: January 2023
Was wondering why there can't be evening availability to book online for appointments & medication reviews.  The current times are great if you don't work, but no good at all if you do. If you can't get a medical review to order your future medication,  what are you to do? Just not take them anymore. Could have very serious consequences.  Just saying.
GP surgery review: dr-arora-rk
Title: No appointment
Rating: 1 out of 5
Visited: January 2023
I don't know what they do here. They advise you to use there online web page which takes to app to book appointments and no matter what time go on says no available appointments at all so can't book advance or anything.. himself and nurses are impossible to see then they wonder why A&E are full because it's easier to walk into there then get a GP appointment
GP surgery review: dr-arora-rk
Title: Booking an appointment
Rating: 1 out of 5
Visited: June 2022
I rung the surgery to book an appointment to see doctor as the online E consult booking was saying they were closed after four days of trying to get through on it only to be told on the phone that they shut that booking service online at 11am everyday once at full capacity so it’s open from 8-11am, so people like me who work 7:30 till 3:30 and don’t have there break till 1:30 and work in a school and who haven’t got time to ring can’t book an appointment or ever get to see a doctor it is ridiculous when I used to use it before and I could access it at any time of the day and having the lady say try it at 8 or ring back at 8 in the morning yeah I would if I could working people don’t have time to sit on the phone for hours
GP surgery review: dr-arora-rk
Title: Refused appointment for child with breathing difficulties
Rating: 1 out of 5
Visited: June 2022
On hold from 8am to 9.20 to be told there are no appointments and the best they can do is book something next week - for a 5 year old with breathing difficulties for the 4th time in 6 months.  Awful service, awful attitude, told to find a walk-in!  Yet again having to rely on 111 to obtain an appointment at the hospital and get the medication required to help my son breathe.  Apparently not over-subscribed or under-staffed, just unable to offer emergency appointments for children!
GP surgery review: linkway-medical-practice
Title: Super friendly reception staff
Rating: 5 out of 5
Visited: January 2024
I am neurodivergent and struggle with verbal communication. Because of this I am unable to book appointments over the phone - I understand this is the general way of booking gp appointments across uk nhs services - so I got the courage to go into the gp to request an appointment. I had written down what I wished to say and was nervous, but the woman on the reception was super understanding, she gave me the time and space to speak the little words I could stutter, without rushing me, and read what I had written. I felt truly listened to and gradually felt more comfortable. I was able to get an appointment and she even wrote it on a piece of paper so I wouldn't forget it. I cannot thank her enough, as she didn't have to take her time to hear me out but she did and she did it with so much care. I understand it is hard to get an appointment and that online methods of booking aren't accessible, but that is a nation wide issue. This is the only gp that has truly listened to my needs and accommodated me, so thank you.
GP surgery review: linkway-medical-practice
Title: Poor staff attitude
Rating: 2 out of 5
Visited: October 2023
Try to talk to the staff on prescription matters but the staff did not want to listen to my wife  properly and thought she did not know what she was talking about yet my wife worked in pharmacy for long time. Staff needs to be trained how to deal with patients on the phone instead mumbling on the background.
GP surgery review: linkway-medical-practice
Title: You cannot get an appointment
Rating: 1 out of 5
Visited: October 2023
It is totally and utterly impossible to get an appointment here.
If you phone as directed at 8.00, you are placed in a queue which when eventually reach the end of you are told there are no appointments available. I have also been told to log on at 12.00am the time online appointments are released , which I have done numerous times only to find there are no appointments available here either. Why on earth do they think 12.00am is an appropriate time to be asking patients to be logging on to try and get their appointments?
The last 4 times I have phoned I have been told to go to A and E or the walk in centre. So save yourself the stress and the time phone 111 and bypass this place altogether  altleast you get to see a doctor.
This is the worst doctors I have ever  experienced .
GP surgery review: linkway-medical-practice
Title: Super helpful & neurodivergent friendly!!!
Rating: 5 out of 5
Visited: July 2023
I have only recently joined this GP due to my old GP closing down. I struggle a lot with my mental health and am neurodivergent, so finding a good GP is hard for me. However, everyone was lovely when I went here last week. I had a mix up of whether I was supposed to have a telephone appointment or a face to face appointment. However, the reception staff were super helpful and very patient, they even helped me when I got lost. The doctor and nurse were both lovely too. They instantly made me feel at ease and actually listened to. Honestly I am so lucky to have found this GP practice.
GP surgery review: linkway-medical-practice
Title: No help
Rating: 1 out of 5
Visited: May 2023
When I need urgent help I need to call them at 8am. I tried to call them many times, but I couldn't speak with anyone. This is not the first time. Last time I called them for 3 days. Nothing. What can I do if I need help? Do I need to go to a private doctor?