janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: swiss-cottage-surgery
Title: Good doctors and nurses but awful receptionists
Rating: 3 out of 5
Visited: July 2022
We had an emergency rabies vaccine booked with the practice because my son had been bite by a cat while we were on holiday. The country where we were had given for free the vaccine as soon as it happened without any issue. I called the practice well in advance to make them aware of the situation. The nurse had insisted that we need to come on a specific date to get it done. One of the receptionist cancelled our appointment the day before late in the afternoon because the nurse was unwell and although I explained to her that they need to find an alternative because missing the appointment could be fatal to my son and I didnt have enough time to sort out the situation elsewhere, she did not listen and kept on repeating the same thing - no empathy and no knowledge of the emergency situation at all ! 
One of the doctors of the practice finally called me back and suggested an alternative ! 
The practice really needs to invest in training their receptionists to be more understanding and flexible in emergency situations instead of giving answers like robots ! This had generated lots of distress and worry on my side before receiving the doctor's call !!!!
GP surgery review: swiss-cottage-surgery
Title: Very welcoming.
Rating: 4 out of 5
Visited: June 2022
Have really only just joined and the reception people have usually been pleasant, informative and helpful, very. The issue, which may be my fault? I was told, on my phone call, (this policy may now be implemented since COVID and lock down ended),I now can only book an appointment online, but for the life of me I can't see an email address! At 64 I've come very late to computers but I know more than some! Yet I'm frustrated already and feel like the new kid on my first day at school and can't find my new classroom and worried I'll get in trouble! When I'm this stressed I usually can't see what may be right in front of my face!! Eeeeek!
GP surgery review: swiss-cottage-surgery
Title: Totally Recommended
Rating: 5 out of 5
Visited: May 2022
To be fair, I can't say anything but good things about this practice!
Every time I needed it, it solved problems (quickly!) and with a smile. 
I have been with the surgery for 7 years and had a great experience.
GP surgery review: swiss-cottage-surgery
Title: Great Doctors
Rating: 3 out of 5
Visited: February 2022
A [once] fantastic practice is sadly let down by rude, surly and unhelpful front-of-house staff - 'just go google it' is not a response one would expect from a GP practice. An obstructive (in-house) pharmacist causes unnecessary delays which exacerbate the dissatisfaction of the patient.
I went to the practice with and instruction/letter from NHSE informing me that I need to get a fourth dose of the Covid-vaccine, I really can’t express my disgust at the way I was treat by staff at the front desk.
Upon reflection, am I the only person who thinks the complaints procedure absolutely stinks? Unless you physically go to the practice to request a complaints form*  the process is as follows:
1.	Access the website**
2.	 Download the form (it defaults to .PDF unless you know to change the default)
3.	Download as a word file if you wish to fill it in in situ*** 
4.	Open the file on your computer – it might be located in your downloads folder if you haven’t changed your default settings  
5.	Fill in the .doc/.docx file and save it.
6.	Print the completed form****
7.	Post or walk your completed form to the practice
*Staff try very hard (and waste time) trying to talk you out of complaining. Then after 10 minutes of toing and froing a ‘manager’ is called. I’d estimate that there is approx. 50% chance of them resolving the problem.
**Assumption is that the patient has access and knowledge of how to “go to the website”. 
***the default download unless you know how to change it is .PDF which means that unless you have a PDF writer on your PC/Mac you need to print the form then complete it by hand.
**** why is there no way of emailing or uploading it (the form) to the practice? This really is not beyond the wit of man!!!

As I said in my opening statement, this is a brilliant practice with fantastic medical staff. Sadly it's great reputation is being eroded and ruined by unhelpful administrators.
GP surgery review: the-bloomsbury-surgery
Title: 'The Bloomsbury Surgery' doesn't care about patients!
Rating: 1 out of 5
Visited: September 2023
Suffering from medical condition and in significant pain, I have been attempting to get an appointment with this surgery for one year now. 

But... it's not possible! 

Even if I visit the surgery in person, they say the only way to make an appointment is via their e-booking system. The e-booking system is difficult to use. There is no follow up. 

Only 'appointment' I've been able to get, after trying four times, was a 5 minute long telephone call with a nurse! 

As for getting an appointment with any GP here, forget it! The distress The Bloomsbury Service have made me suffer over the last year nobody knows. Their staff couldn't care less. 

I agree with the other reviewers, this medical practice is not fit for purpose. 

Shame on you for treating vulnerable patients so appallingly!
GP surgery review: the-bloomsbury-surgery
Title: This GP practice provides terrible customer service
Rating: 1 out of 5
Visited: August 2023
Suffering from cancer and is significant pain, I have been attempting to get an appointment with this surgery for one year now.

But... it's not possible!

Even if I visit the surgery in person, they say the only way to make an appointment is via their e-booking system. 

The e-booking system is difficult to use.

There is no follow up.

Only 'appointment' I've been able to get, after trying four times, was a 5 minute long telephone call with a nurse!

As for getting an appointment with any GP here, forget it!

The distress The Bloomsbury Service have made me suffer over the last year nobody knows. 

Their staff couldn't care less.

I agree with the other reviewers, this medical practice is not fit for purpose. 

Shame on you for treating vulnerable patients so appallingly!
GP surgery review: the-bloomsbury-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: April 2023
Having filled in the online appointments document on the website, I was phoned by a GP within twenty minutes and invited into the practice the same day. Initially I saw the physicians associate who was kind, courteous and professional. She then called in a GP for a second opinion. She was reassuring, listened to my questions and gave me honest and easy to understand answers. A great practice and a credit to the NHS.
GP surgery review: the-bloomsbury-surgery
Title: Awful surgery - curt and callous receptionists and doctors
Rating: 1 out of 5
Visited: February 2023
I have yet to come across a GP surgery that is as inefficient, unreliable and disrespectful towards patients as The Bloomsbury Practice is.

Neither the receptionists nor the doctors care the slightest about patients. 

Receptionists are often huddled together in a corner and gossiping with each other. They ignore patients.

The doctors are mostly part-timers and regularly changing. More often than not they are on holiday.

This practice employs an incredibly inefficient online system to deter patients from contacting them by making it as time-consuming as possible for them to get in touch. 

The practice won't deal with matters over the phone and doesn't have any form of walk-in surgery option.

For that reason, you are usually left pulling your hair out trying to get your medical problem dealt with!

I have probably been inside 30 or 40 GP surgeries in my life, but none of them look as bedraggled and unwelcoming as this one. For instance, there are cardboard boxes always littering the place. The place is tatty, untidy and looks antiquated.
GP surgery review: the-bloomsbury-surgery
Title: Miserable and unhelpful receptionist
Rating: 1 out of 5
Visited: February 2023
The receptionists are terrible. Rude and dismissive. Very disrespectful and lacking in basic communication skills and basic manners.
GP surgery review: the-bloomsbury-surgery
Title: Nigh impossible to get to see a GP - always brush you off
Rating: 1 out of 5
Visited: January 2023
I am an elderly lady and have significant health problems. 

I have been trying to see my GP at this practice for three months now.

However, this GP practice makes it impossible to do so! 

The other reviewers here are saying the same thing.

First, they force to you complete their time-consuming Online Consultatation/eConsult forms. There is absolutely no other way to have your query dealt with or ask to see a GP.

This is several pages long and you have to enter all your details every time, such as your postal address etc. etc.

Then, when you complete the form, you have to wait a long time until you hear back.

Typically, you receive a one line SMS. 

This practice will usually find a reason to dismiss whichever health problem you have. They simply don't care.

There is no way to reply to the SMS, so you are stuck in no man's land.

I have wasted hours in the last few months completing these eConsult forms etc. 

The receptionists at this practice are rude, abrasive and highly disrespectful towards patients. 

Their only priority is to chit-chat with each other and go on social media on their mobile phones. They find dealing with customers to be a nuisance.

Their main raison d’etre is to *stop* you from seeing a GP. The last several polite requests I’ve made over many months to see a GP, regarding different medical conditions, they have rejected me every single time! 

My recent letters sent from hospital specialists are *in the majority of cases* lost by this GP practice. I get the copies of the letters sent by the hospitals to my home address, so it is obvious it's the practice who are incompetent and 'lose' them.

I have had other GP practices in Bloomsbury, but this one is by far the worse. 

It looks like a dump and treats patients as though they are worthless nobodies.

I feel so distraught. I feel that I have no doctor any more. 

This surgery is not fit for purpose.
GP surgery review: the-bloomsbury-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: December 2022
I have to say that this practice is spectacular!
The reception staff are fabulous- always helpful and friendly! the GPs are brilliant and efficient. the practice nurse is lovely (I’ve seen her a few times!), I always have a great experience seeing her and feel listened to, she never rushes through anything and takes her time to explain things to me so I understand them well. The pharmacists are awesome; whenever I interact with them they explain things well and demonstrate good knowledge. The PAs are wonderful, such skilled professionals who are so good at what they do! I’m always able to get medical advice when submitting the online form, definitely saves time and resources for the NHS. The partners are amazing - they have a great medical and admin team and obviously look after them well as the staff seem very happy in their roles and seem well supported! Keep it up bloomsbury surgery!
GP surgery review: the-bloomsbury-surgery
Title: Good, but requires mild improvement
Rating: 2 out of 5
Visited: December 2022
My overall experience at The Bloomsbury Surgery has been adequate. I have received the help I needed and solutions to my most of my health issues, as well receiving it with care and patience from the medical staff. For this, thank you!
However, I do want to comment on the receptionist staff with whom I've felt uncomfortable and disrespected on several occasions. I have been shouted at, ignored, misinformed and purposefully misunderstood. I understand they have a difficult and stressful job, and on top of that, have to interact directly with many people during their day. But it is at no cost that someone is able to act correctly and respectfully while providing the correct information - especially in a GP practice, where people tend to feel more vulnerable and could be suffering secretly.
It is because of this that I am reaching out, to not let other patients be treated the same way, and let it affect their experience, of an overall great NHS GP practice.
GP surgery review: the-bloomsbury-surgery
Title: Terrible Reception
Rating: 2 out of 5
Visited: November 2022
Today I had possibly the worst case of “customer service” from the two receptionists on duty I have ever received.
I had received an email to tell me my prescription was at a local chemist - I went and it had not been sent at all. This is the third time the exact same type of situation has occurred. I am not in great health - thus the prescription- so going back to the doctors surgery again is a big effort physically for me. I explained the situation to the receptionist who was not empathetic at all and when I suggested that a replacement prescription be sent they waved their hand at me and said “that’s not how it works” - they didn’t follow this up with an explanation of what I should do or why it was not possible - I continued to question them as I needed the medication urgently and as I had received an email saying a prescription had been sent I was rather cross at the waste of my time. They were totally unsympathetic and offered no solutions or explanations and started to say repeatedly that no email had been sent. At this point their colleague who was eating dinner at reception joined the conversation and was equally as rude telling me I had a bad attitude. The reception manager then came to the desk and after looking at the computer told me no email had been sent and I was rude and to leave the surgery. A surgery I have been a patient at for 30 plus years. I returned home and retrieved the email and took it to the surgery proving I was totally in the right. The head receptionist apologised profusely for what had happened but their colleague sucked their teeth at me as I was leaving. Not a great end to an appalling case of customer care - or lack of it. Both receptionists were rude, non communicative and unhelpful. Both shouted and one began saying they “wasn’t having this and wants a letter sent to him” - me. The other was striding about and shouting at me. All I had wanted was to be listened to and helped. I was completely in the right and have an email from the head receptionist apologising. Had the two receptionists been more friendly and helpful the situation would not have escalated in the way it did. I no longer feel I can use the surgery as I do not feel welcome or safe in the space. They need training in manners And communication skills. Their service was appalling and totally uncalled for. I am so upset by this situation. I have never written a bad review in my life but feel that by making this public perhaps the “welcome” team will get the training they so obviously need.
GP surgery review: the-bloomsbury-surgery
Title: Disappointing GP
Rating: 1 out of 5
Visited: September 2022
For the past two years this GP has fallen apart. There are no consistent doctors who stay at the practice which as a patient you can not build any sort of relationship. In addition, you have to go through a very long online e-consultation form which can be answer up to 2 working days. When the doctor does respond back it’s from a phone call or a text message. There is no face to face communication what so ever. At times the doctors send out a web link from the internet which you can just access your self with information of the symptoms you are experiencing. The doctors who are at the GP are just newly qualified and how no experience towards the way they communicate with patience. There is always someone new at the receptionist and 90% of the time have no clue about things and give out wrong information. The practice as a whole has lost its value and trust from its patience’s who have been with this GP for years. I would not recommend this GP to anyone, it is so bad that I have now registered to a new GP.
GP surgery review: the-regents-park-practice
Title: exceptional, responsive and nuanced care
Rating: 5 out of 5
Visited: November 2023
Our daughter had taken ill with a persistent fever, productive cough, had stopped eating or urinating overnight

the receptionist was exceedingly sympathetic and kindly and arranged for a doctor to return a call later that afternoon

the doctor saw our daughter in person and examined her thoroughly and supplied a letter for ED noting the reasons for referral

given pressures that the practice is undoubtedly under I felt the professionalism and due diligence to be unparalleled and unfailingly supportive

additionally daughter has had some prolonged digestive issues and an appointment was also rendered recently and a proper plan of care worked up

thankyou additionally to the practice nurse whose care and informative approach when explaining the immunisation schedule was sincerely appreciated also

this is a remarkable practice and a godsend if you are the parent of a young child
GP surgery review: the-regents-park-practice
Title: Emergency appointment
Rating: 1 out of 5
Visited: July 2023
Came to to practice reception at 9am on 12 July 2023 to get an emergency appointment as got stye in the left eye, lupm is growing inside the empevope, extremelly painful, left side of the face swollen.Been told GP will call between 9am -1pm. Received a voicemail at 12.07 saying please call us back.

And then ... Apparently phone lines went down, couldn't been heard properly, Benn hanged up 3 times, called back 7 times... 
Finally got through at 15.31 and guess what... There is no emergency appointments for today.

Such a dreadful terrible appalling*service*......

Once again huge disappointment
GP surgery review: the-regents-park-practice
Title: Thank you for ten years of amazing service.
Rating: 5 out of 5
Visited: April 2023
Having been unfortunate in suffering from a number of long-term health issues, I have used the Regent's Park Practice regularly over the past ten years, and, without exception, every member of staff has always been absolutely amazing. Thank you for your help.
GP surgery review: the-regents-park-practice
Title: Fantastic staff
Rating: 5 out of 5
Visited: October 2022
I'd like to thank each and everyone at this lovely surgery always so helpful..nothing is too much for them. I have witnessed some unnecessary behaviour towards the reception team and feel the need to say thank you all for your support you deserve a medal. The deputy manager is exceptional helpful too always looking for options to help patients out. GPS all lovely.  Nurse fantastic .
GP surgery review: the-regents-park-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: October 2022
1) I visited my GP surgery for a medical treatment and consultation in October 2022.

2) It was outstanding service due to the medical knowledge and skills of my GP.

3) It was a great experience to have a face to face appointment with my GP.
GP surgery review: belsize-priory-medical-practice-(group)
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
I was very impressed with the level of care and treatment at my new Practice.  I assumed all London GP practices were the same, so was not expecting the professionalism, level of care and genuine interest in my health when I joined Belsize Priory Medical Practice. My GP actually knows me and even knows my name.  In my last Practice for about the last 5 years, I never saw the same Doctor twice so it's very comforting to actually know who my GP is and to see her and build up the patient/doctor relationship. I am astonished at how quickly I can get through on the telephone and no longer have to wait for an eternity to speak to someone. I have been recommending this Practice to all my firends who live in this area.
GP surgery review: cholmley-gardens-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Manage to get the appointment and see doctors quickly and on time. I was given enough time to explain my sickness, and the doctor was very understanding as well as directed me to the right treatment.
I am very happy with the service I receive whenever I need medical treatment.
GP surgery review: cholmley-gardens-surgery
Title: Poor telephone service.
Rating: 3 out of 5
Visited: June 2023
I received a t/c from one of the practice GP's last week regarding my recent blood test results. The voicemail message requested that although it was non urgent I call at my convenience to book an appointment to discuss the results.
I did call promptly back but I was informed, by a receptionist, that as it was non urgent I call back the following week as appointments would be released then.
I have just called back and I have been told by the same person on reception that I should call back tomorrow at 8am?!
I have never had this issue in the past when booking appointments. Only with this person!
This female had a very distinctive accent.
I have also noticed lately that the previously excellent reception service has seriously deteriorated.
So can you confirm whether this is the new policy that all appointments can only be booked by calling at 8am?
GP surgery review: cholmley-gardens-surgery
Title: Great Practices
Rating: 5 out of 5
Visited: May 2023
The doctors go above and beyond to help and are really thorough and thoughtful. I have only had positive experiences here.
GP surgery review: cholmley-gardens-surgery
Title: Consistently good practice
Rating: 5 out of 5
Visited: May 2023
After a telephone consultation my husband was seen the same day for a physical examination.
Throughout the years we have been with the practice we have always received professional and efficient care from doctors, other care staff and the admin staff
GP surgery review: cholmley-gardens-surgery
Title: Respect runs both ways
Rating: 1 out of 5
Visited: November 2022
As I turned up for my shingles vaccination, the receptionist called my mobile phone to cancel my appointment as the nurse had only just then checked and found that no vaccination was available. 

No apology, of course. I had booked weeks before and received the usual reminders.  

I felt that was thoughtless and disrespectful, as though my time was less important than theirs.
GP surgery review: cholmley-gardens-surgery
Title: Great 5 star practice
Rating: 5 out of 5
Visited: November 2022
I rang the practice on 21/11/22 to arrange a flu vaccination.I was offered an appointment the next morning at 10.30 am. I attended expecting a swift vaccination perhaps by a pharmacist. I was surprised and delighted to be seen by a GP and had an mot and basic health checks followed by my my flu jab. I was also offered a panel of blood tests and was offered an appointment on 24/11/22.
I attended and had the blood tests without incident. I was told I would be phoned with the results but to phone if I had not herad in 5 days. I was phoned by a practice GP at 8.15 am on 28/11/22 and my results were discussed with me. All in all it was a first class service performed extremely efficiently and I commend all practice staff. This is very much in contrast to some of the negative coverage of primary care in the media over the past year.
GP surgery review: daleham-gardens-health-centre
Title: Really bad practice with lazy and rude GPs
Rating: 1 out of 5
Visited: August 2023
Any resemblance of a quality of care is non existent, our family got no appointments in person for the past 2 years. Unqualified call center personnel takes notes and only offers a call back from the doctor, never a physical appointment. When finally a call back happens, the doctors are rude and not caring if you are not just about to die. They tick boxes that their online consultation represented an appointment - in our case several times it took precisely 2.5 mins. If one complains, the answer is  “go private and NHS is in crisis”. These are the GPs that work 9 to  5 and clearly not overworked not to care. Why are they paid by NHS?