janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: knights-hill-surgery-suite-1
Title: Best in London
Rating: 5 out of 5
Visited: January 2024
I’ve lived in London for 12 years and moved over from Australia, I couldn’t believe how difficult it was to find/contact/register with new practices when I moved house.
Fortunately I moved to West Norwood five years ago and since easily registering with Knights Hill Surgery, i have never had a bad experience.
They are always friendly, call when they say they will, always run on time and are always able to get me in within a reasonable timeframe.
GP surgery review: knights-hill-surgery-suite-1
Title: Very caring and efficient
Rating: 5 out of 5
Visited: January 2024
I want to say a huge Thank You to the surgery. I called them on 3 January and was given an appointment the same afternoon because they knew I was really worried. The doctor I saw then organised for King’s Hospital to give me an Xray the following evening. I’m so grateful to everyone I dealt with for being so sensitive and caring and for helping me avoid a possibly lengthy, and therefore stressful, wait for an appointment.
GP surgery review: knights-hill-surgery-suite-1
Title: Repeat prescription request is a constant battle!
Rating: 2 out of 5
Visited: November 2023
Getting a repeat prescription from this surgery is an absolute nightmare!  If you email the surgery with prescription, they completely ignore the email and do not act on the request for days.
Then if you telephone them, they deny receiving the email.  If you complain about this to the GP, they will advise you to use the NHS app for requesting repeat prescription, but NHS App does not connect with the GP Surgery system.  You end up waiting for days often without medications or having to rely on over the counter medications at extra cost.   Doctors who work in the surgery are very good and professional and want to do the right thing!  But everything else around support services that are essential for the surgery to work well is inadequate and do not work.  Some staff in the reception are good, but then you have some bad apples, who are genuinely rude and do not want to serve patients.  It is a constant battle speaking to the surgery and getting a prescription from them.  They behave as if it is coming from their personal pockets! With regret I have to conclude that that this surgery is not fit for purpose and I would discourage and dissuade people from registering with this surgery.
GP surgery review: knights-hill-surgery-suite-1
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2023
I have had wonderful treatment at this practice. Helpful and knowledgeable reception staff, and all the GPs have been caring and given me time to discuss things without being rushed.
GP surgery review: knights-hill-surgery-suite-1
Title: Friendly, professional and clean environment
Rating: 5 out of 5
Visited: November 2023
I've recently attended Knights Hill Surgery twice, and on both occasions, everyone was friendly, courteous, and professional. The on-site paramedic and GP I saw were great. The practice is clean and tidy and the front desk staff are always very pleasant to engage with.

I've lived in the area for 6 years and highly rate this practise.
GP surgery review: knights-hill-surgery-suite-1
Title: Professional and friendly
Rating: 5 out of 5
Visited: October 2023
Recently joined and excellent first impression. Friendly and helpful reception. Kind and competent medical team. Thank you
GP surgery review: knights-hill-surgery-suite-1
Title: Love it my local GP
Rating: 5 out of 5
Visited: April 2023
Great service and help is there when you need it.i had medical promblem since i registered this surgery from 2003 to 2005, then re-registered 2007 till now, so still ihave great support and great help when i need it, and i would like to say doctors and nurses and all staff from knights hill surgery thank you very much for your help people like me.
GP surgery review: knights-hill-surgery-suite-1
Title: Efficient & friendly
Rating: 5 out of 5
Visited: March 2023
Super helpful friendly team at Knights Hill. Recently moved surgeries and they’re way more organised and personable compared to my old one - can always speak to someone with ease. Really impressed.
GP surgery review: knights-hill-surgery-suite-1
Title: Brilliant service.
Rating: 5 out of 5
Visited: January 2023
This is my new GP even though they are extremely busy at times specially holiday seasons like this one they are really good organisation from top to bottom.
The receptionists are great, the nurses and the Doctors are just brilliant.
I must say I have received much better care than my previous GP.
This Review is serving as small portion of my appreciation.

Thanks to all of you
GP surgery review: knights-hill-surgery-suite-1
Title: Exemplary service
Rating: 5 out of 5
Visited: June 2022
We have recently just registered at the practice and the service we received was so exceptional I didn't realise GP surgeries still operated to such a high standard.

The reception staff I spoke to were super helpful and kind. My health check was conducted by the most attentive Doctor, she was just wonderful. So very kind and compassionate. I was very moved and touched by her care and regard for my little boy.

It really was above and beyond service from start to finish. I would highly recommend this surgery and very much look forward to our ongoing relationship.
GP surgery review: north-wood-group-practice
Title: Brilliant Doctor, Brilliant NHS
Rating: 5 out of 5
Visited: November 2023
Visited the surgery today and I felt listened to and helped, everyone from the receptionist to the Doctor was very welcoming and the atmosphere was very calm.  It really makes a difference when you feel heard and helped with kindness
GP surgery review: north-wood-group-practice
Title: Good care.
Rating: 5 out of 5
Visited: February 2023
I visited Crown Dale today since it reopening, I cannot believe how the surgery has changed immensely, polite staff, caring nurse, caring doctor that listened. The receptionist was really polite.

I do hope it stays this way.
GP surgery review: north-wood-group-practice
Title: Good service
Rating: 4 out of 5
Visited: January 2023
Good choice of outpatient specialist GP for well being, Equality diversity inclusive and freedom of faith minded and inclusive of all citizens including EU and globally. Nursing and front desk highly professional as is individualistic GP service user centred choices and uphold confidentiality and privacy. Grazie
GP surgery review: north-wood-group-practice
Title: Good customer service
Rating: 5 out of 5
Visited: November 2022
I had an issue and spoke to a GP I do not think he fully understood my issue. My mum who was with me spoke with a receptionist who was able to further explain the issue to the doctor as due to what o was experiencing I could not vocalise the urgency for treatment. The receptionist was able to get further investigation work organised.

I and my mum are grateful
GP surgery review: north-wood-group-practice
Title: Wearing of masks to be clarified
Rating: 3 out of 5
Visited: July 2022
I came to pick up a form today. On the doors etc are posters stating masks must be worn.
I placed a mask on and entered. Of the 5 people in the queue, the 6 people seated and the two members of staff. I was the only person wearing a mask.
Why have posters up if this is not the case for staff and patients?
GP surgery review: north-wood-group-practice
Title: Unhelpful .
Rating: 3 out of 5
Visited: June 2022
Receptionists did not returned my call despite promising to do so ,after speaking to a G.P. Having spending 13 hours in A.E on 1st June, I wanted a repeat prescription for antibiotic, which I had run out of- the doctor at Kings advise me to continue taking -, and one for stronger analgesic as I am in pain. The receptionist who is not a doctor advice me to ring 111.  you can not refer everyone to 111 and A.E .What are G.P practices for .Being a qualify nurse with 36hrs experience, I only wanted a prescription, not a medical advise from a receptionist, who couldn't be bothered to returned my call.
GP surgery review: north-wood-group-practice
Title: Impossible to contact
Rating: 1 out of 5
Visited: March 2022
I am someone who hardly ever attends the GP for anything, unless I really must - I have been trying to book an appointment for the last two weeks and every time I call I am put on hold with an automated response that tells me I am “caller number 15 in the queue” (it does make you wonder how there are always 15 people waiting, no matter what time of day I try calling). After about 45mins to an hour of staying on hold eventually I can’t stay on the line any longer and decide to try calling another day. For people that find it difficult to seek support in the first place this can be extremely dangerous as it prevents appropriately getting help when it’s most needed, especially those with mental health difficulties where this manner of wait in itself can contribute to exacerbating anxiety for example, but importantly the difficultly and barriers in getting through to anyone is extremely harmful and can be potentially dangerous, if as as result help is not sought out with tragic consequences.
GP surgery review: north-wood-group-practice
Title: Keep up the good work…
Rating: 4 out of 5
Visited: March 2022
Being a monday morning, i knew it would be busy despite calling at 08:03 on 07.03.22. I was 34th in the queue and had to wait almost an hour to speak to a receptionist. 
Once through i spoke to one receptionist who I cannot name via this feedback system. (However I did mention her name to the duty doctor). Despite being a busy time of the week, and having been constantly taking calls back to back, she was excellent on the phone. Pleasant, receptive and able to give me the time needed to help my infant son. She also made sure i could get things working on the app before ending the call. 
I also work in the NHS and would be happy work alongside her. 

I got a call earlier than expected from the duty doctor today who was very understanding and was able to manage things remotely which helped us out massively. 

Overall, at a time when many things in life are instant, we have to take a step back and appreciate what kind of service we get from the NHS. There will be times when we have to wait and be patient, but i emplore anyone who is not at least content with the general service we get, to sample healthcare systems abroad (the USA for example). 

Keep up the good work, and thank you for helping to care for my young son!

Kind regards, 
D
GP surgery review: north-wood-group-practice
Title: Very helpful experience at a difficult time
Rating: 5 out of 5
Visited: March 2022
Feeling that something was 'not quite right' with my husband (72) for some time, but unsure what, I booked an appointment for him to see the Practice Nurse.  She listened carefully to both my and my husband's concerns and then quickly referred us to one of the GPs. During the telephone consultation the following week, the GP again listened carefully to our concerns, then booked a face-to-face appointment with her. Things then happened quickly, and we were referred to Kings College Hospital Neurology Department.  Following tests and scans, my husband's diagnosis was confirmed, and treatment started.  He is responding well and I know without a doubt that the quick response from the Surgery Nurse and GP, things could have been much worse for my husband.  We both cannot thank them enough for their kindness and their professional help. We have full confidence and trust in them.
GP surgery review: north-wood-group-practice
Title: Terrible attitude by certain Gp's
Rating: 1 out of 5
Visited: March 2022
Takes forever to get through to book an appointment and when the Doctor finally calls,they make you feel like your wasting their time. They need to go on a course on how to treat patients. No empathy. Why be a Doctor if you don't like helping people!
GP surgery review: burnt-ash-surgery
Title: Unacceptable
Rating: 1 out of 5
Visited: June 2023
Called in the afternoon and spoke to someone for 2 minutes on the phone as I asked for an emergency appointment, was asked if I wanted a phone all or in person appointment - chose for in person, was told to come down at 4:30 which I did and was told my name isn’t on the system for an appointment. Wasn’t given an apology or anything, just going home with my sick self
GP surgery review: burnt-ash-surgery
Title: Avoid
Rating: 1 out of 5
Visited: April 2023
I was with this surgery for many years. As a diabetic non existent reviews and when trying to book appointments 4 weeks wait! It took 5 weeks to be referred to hospital for abdominal issues - now had operation.
GP surgery review: burnt-ash-surgery
Title: Great practice, great team
Rating: 5 out of 5
Visited: July 2022
I am new in the area and joined Burntash surgery as it's nearest and also neighbours recommended. Past forty years I had lived in Bromley and Bexley area and had not so pleasant experiences with GP services and especially front staff members booking appointments. After joining Burntash surgery I was blown away by their frontline staff and their professional and friendly attitude which they show to all patients either on phone or in person. I am very pleased so far and May they continue with their golden services in similar way. Thanks you all.
GP surgery review: burnt-ash-surgery
Title: Good experience
Rating: 4 out of 5
Visited: July 2022
Reception staff and clinician kind and efficient.  Seen quickly.  thorough assessment .  Subsequent query dealt with promptly by a doctor.
GP surgery review: lee-road-surgery
Title: Great doctors and nurses
Rating: 5 out of 5
Visited: December 2023
Feels doctors and nurses are very knowledgeable. They are always welcoming and inviting. Reception was very helpful too. Manners were impecable.
GP surgery review: lee-road-surgery
Title: Efficient service
Rating: 5 out of 5
Visited: November 2023
Helpful and professional doctor who understood my problems,explained in simple terms the causes and came up with suitable treatment.
GP surgery review: lee-road-surgery
Title: Good practice.
Rating: 5 out of 5
Visited: September 2023
Helpful reception staff friendly &knowledgeable nurse.was also seen in a timely manner.Have always found this to be so when dealing with this practice.
GP surgery review: lee-road-surgery
Title: Best practice
Rating: 5 out of 5
Visited: August 2023
I have been with practice for 30 years 
I have always been treated with a smile at reception always ready to help and the doctors are so good I would not ever leave I would recommend  the practice to anyone
GP surgery review: lee-road-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: August 2023
I always come away from my appointments feeling like I've had the most amazing service ever. Our GPS at Lee Road Surgery work so hard for us, we are so lucky to have such a great team. I have, unfortunately, come across several surgeries recently where the patient and their welfare get forgotten.
GP surgery review: lee-road-surgery
Title: Great Surgery all round
Rating: 5 out of 5
Visited: July 2023
My appointment was on time and the Dr I see was extremely kind, caring and very knowledgeable and I left the surgery with my mind at ease and happy with the treatment given out.
GP surgery review: lee-road-surgery
Title: Disappointing
Rating: 2 out of 5
Visited: April 2023
Practice seems overstretched. Reception "gate guards" but is inclined to cross-examine patients and creates impression that the patient is not genuinely in need of help. Recently I was grilled rather dismissively and got no call-back reply to my enquiry. Appointment wait times, currently of three weeks, are unhelpful with developing conditions and create"emergency appointments" out of routine requests that can't wait three weeks. Doctors attitudes are variable - between enthusiasm and indifference. I certainly agree with others who contrast the practice today with the same one about twenty years ago. It's a bruising and unpredictable experience today and lacks much of the warmth and kindness of the past.
GP surgery review: lee-road-surgery
Title: What has happened to this practice???
Rating: 1 out of 5
Visited: April 2023
There must be a new management or something like that, because it is unbelievable how this practice has changed, unfortunately to bad...
Rude and non polite receptionists, long waitings just to be phoned (never properly seen by a doctor), non sense refusal of repeated prescriptions...
After more than 6 years with them, I see myself looking for a new surgery now...
So my advice for anyone looking for a surgery in the area is to avoid this one, as at the moment, is not a good at all.
GP surgery review: lee-road-surgery
Title: excellent practice
Rating: 5 out of 5
Visited: March 2023
My problem of frequently recurring nosebleeds was reassuringly dealt with through examination or my nose and subsequent prescription of a recommended cream to be kept readily available at all times.
Although generally my appointments are by telephone, they are almost always given for the very near future. That, coupled with the advice given, consistently leaves me with true confidence in the Lee Road practice.
GP surgery review: lee-road-surgery
Title: Avoid, avoid,avoid
Rating: 1 out of 5
Visited: March 2023
It is a shame, as this surgery used to be great in the past, but my experiences lately have been appalling. From rude receptionists, leaving voice mails in your telephone for you to call them back, and when you call they have no clue why they were calling (it has happened several times), to calling for an emergency and only getting a telephone appointment 15 days later. Basically, you can be dying and they don’t care, and the way they speak to you on the phone shows it clearly.
GP surgery review: lewisham-medical-centre
Title: Professional and efficient - grateful to use this practice
Rating: 5 out of 5
Visited: January 2024
A professional and friendly team who always strive to resolve queries asap and offer flexibility in getting an appointment over the phone, in person, or through their pharmacists. I have used several GPs in London and my experience with Lewisham Medical Centre has been excellent, even with the huge pressures being faced across the NHS which are not the fault of individual practices, doctors or receptionists who are doing their best amid many challenges. I'm grateful to be registered at this GP!
GP surgery review: lewisham-medical-centre
Title: Appointments
Rating: 3 out of 5
Visited: January 2024
When your wound dressing appointment is cancelled by the surgery & you are told to rebook & are then told there are no appointments available what advice are u given ? Go to urgent care ...oh and possibly wait for hours. Honestly the last couple of months at this surgery has been soil destroying especially as I'm not able to get a definitive diagnosis...how I'm I supposed to get any kind.of appointment the system does not work
GP surgery review: lewisham-medical-centre
Title: Always helpful
Rating: 5 out of 5
Visited: October 2023
My GP took the time hear my concern and asked good questions to get more details. Although I thought a phone call might miss some things, we both spoke clearly and slowly so that the issues were understood. 
I was satisfied with the answers and sorted my issue. 

Thanks
GP surgery review: lewisham-medical-centre
Title: Appointment
Rating: 1 out of 5
Visited: June 2023
I deeply regret registering here !!
I was there on time for my appointment 
I asked the receptionist I have appointment, she referred me to some device to check in! Why do you have reservations!! If you check in by yourself!!!
On that time I was 4 minute late on the device and asked to see receptionist, 
Then she told me that  you have to book another appointment available next weekend!!!
This is a joke!!
GP surgery review: lewisham-medical-centre
Title: Service is not good.
Rating: 2 out of 5
Visited: May 2023
whenever you call them for some illness or issues, you will get an availability of slot after a month or so. On top of this, they would always refer you to a&e. ever since I am in uk I never got appointment with the gp. It’s really very sad.
GP surgery review: lewisham-medical-centre
Title: An absolute joke of a service
Rating: 1 out of 5
Visited: March 2023
This establishment is an absolute joke they pretend like their busy yet have the audacity to load of work to other place clearly busier then them selves I'm sure that most of their appointments are just phone appointment because every time I'm inside of that GP there's always seats available you also have 10 rooms indicating there's 10 GPS what sort of institute of health acts like this simply shameless and unacceptable they need new management and they need to step up their game honestly this is a sick imitation of what health care should be.
GP surgery review: lewisham-medical-centre
Title: Ridiculous
Rating: 1 out of 5
Visited: March 2023
I called to book an appointment on 23 March and was offered one on 27 April. 
Yes, over 1 month later. This doesn't work. Sign up if you can actually wait so long for appointment or you can plan and prepare for when you're not feeling well and can book ahead.
GP surgery review: lewisham-medical-centre
Title: Can't get through
Rating: 2 out of 5
Visited: March 2023
Holding on the phone now for 45 minutes and still the music and the "sorry for inconvenience" goes round and round - just to get through to make an appointment that will no doubt be in several weeks time. I don't blame the individuals concerned and I'm sure they are doing their best but how bad does it have to get until you actually do something? You can't call this a 'slight delay' and it's not an 'inconvenience' - it's an absolute shambles.
GP surgery review: lewisham-medical-centre
Title: Embarrassing
Rating: 1 out of 5
Visited: December 2022
Embarrassing, a disgrace, unacceptable !
Been calling to obtain a quick chat with my doctor as have been in the A&E 3 times in a week with heart palpitations and not only the staff don't have a clue of what to say, although an emergency, they advised that someone will get in touch in 2 weeks. 
Very casually and without any care given. Why would they care? Its not them that they could potentially have a hearth attack in the middle of the street so why care?!
The one time I actually needed something from my GP in the 6 to 8 years I've been with them ... 
Their attitude?! Someone will call you in 2 weeks. So what if you might die!
GP surgery review: lewisham-medical-centre
Title: Please, please, please sort out your phones
Rating: 2 out of 5
Visited: October 2022
I have been with this practice for over 23 years and generally speaking am happy with it.  However, since the pandemic, it has become so difficult to make an appointment that I want to be looking at serious illness before I'm prepared to make that call and wait over 40 minutes to be answered - if at all. 

It's every time.  Every single time.  Today is an example.  I am now on hold and we're 7 minutes into the call.  Earlier this morning, I was over 11 minutes, then the line went dead.  I re-dialled, and after 19 minutes on hold the line went dead again. 

There is no update as to where I am in the queue.  The hold music is the worst one (everyone in the uk would know this one).  

I am told, now and then, that there might be a slight delay in answering the call, and they say the receptionist is triaging because of Coronavirus.  This is the same message used at the height of the pandemic. 

My daughter's cough has been getting worse over the past 6 weeks and I have been putting off calling the GP, and hoping it will improve.  I am not proud of this approach and today realised that the stress of calling the GP was stopping me getting her the tests and treatment she needs.  I've had enough, and need to put her first.

I am confident an appointment will be at least 3 weeks from today.  This has been the norm for any appointments with you, unless an emergency. 

Please sort it out.  I am now 12 minutes into the call and still on hold.  

You might have the best medical experts there, but what use are they if I cannot get through to book an appointment?

So far today, I have been on hold for nearly 45 minutes.