janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: alchester-medical-group
Title: Shocking
Rating: 1 out of 5
Visited: November 2022
Cannot walk in to make an appointment how ridiculous.
you either have to make an e-consult which 9/10 gets sent back as they changed it from doing it the night before you needed an appointment to doing on the day so you have to do it 3+ times instead of once which takes ages.
If you call in your In a que for at least half an hour then you could get cut off and start again.
We need to be able to get an appointment at the desk how on earth do the elderly get an appointment if they struggle to use the phone and can’t get online I’ll never know, a ridiculous system.
GP surgery review: alchester-medical-group
Title: Can't get an appointment
Rating: 1 out of 5
Visited: October 2022
I've had a hearing test today wherethe audiologist has told me to make an appointment with my GP in person. He's on holiday until the 24th October, I have no issue waiting the 7 days but I can't book an appointment until the day! I work one and a half hours away, how do I know whether I'll get an appointment let alone know whether I can make in time?? Apparently my employer has to be considerate?  I thought these surgeries serviced the community not the other way round? Who do we complain too?
GP surgery review: alchester-medical-group
Title: Wonderful service
Rating: 5 out of 5
Visited: July 2022
Every visit to this surgery leads to very good outcomes. For example: issues with my hand a week ago. Face to face appointment with GP resulted in an x-ray within 2 days.
GP surgery review: alchester-medical-group
Title: Appointments system  impossible to access
Rating: 1 out of 5
Visited: April 2022
It is extremely difficult for working people to use the appointment system - if you are in meetings most days before 11am then how on earth do you make an appointment?
If you're e-consult gets rejected due to appointments being full or your doctor not being in then you have to re-submit the whole thing. Why cannot it not be then put in a pile for the following day rather than the poor person having to fill in another form that takes between 20 and 30 mins? Or there could at least be a re-submit button.
The patient co-ordinator that I tried to talk to about this was extremely rude and curt and when I tried to explain the difficulties said "I wouldn't know I've never had to do one". How can such rude patient interaction be acceptable?
I am not somebody who often uses the surgery and would never waste medical time but on this occasion I really need some medical help and am left feeling stressed and upset which is not particularly helpful for the migraines that I am trying to avoid/get help with!
GP surgery review: alchester-medical-group
Title: Impossible to get an appointment or a call back
Rating: 1 out of 5
Visited: March 2022
The appointment system makes very difficult arranging an appointment for working people. Appointments are only given on the day for the same day and frequently after calling for very long time from the opening time of the practice it is yet not possible to book an appointment. It took a couple of weeks to get a call back from a GP considering assigned GP do not work every day.
GP surgery review: montgomery-house-surgery
Title: Thank you
Rating: 4 out of 5
Visited: January 2023
I found a small lump, which is always a concern. I contacted my doctor via the self assessment and the speed and diligent way that I was handled was absolutely fantastic. Bloods taken, scan done within a week. Thankfully nothing to be over concerned about, but my doctor was absolutely fantastic. Thank you
GP surgery review: montgomery-house-surgery
Title: Pitiful Practice
Rating: 1 out of 5
Visited: December 2022
Unable to book an appointment, if you call the surgery you get a recorded voicemail telling you to call back the next day or use the online 'e-consultation' process. When attempting to access the online booking system, it's constantly locked and 'fully booked'.
 As an Armed Forces Veteran, I've contacted Combat Stress with regards to a mental health issue and told to contact my GP, at this I simply laughed. Staff state it's due to 'staffing shortages', yet this has been the case since April 2020, a surgery that doesn't want to speak to their patients. No wonder everybody goes to A & E when they can't access routine medical care.
GP surgery review: montgomery-house-surgery
Title: Useless
Rating: 1 out of 5
Visited: December 2022
I can’t get though to anyone automated system on the phone tells you to go to e consult but can’t do that either. Trying to get result from MRI  I had back in oct. keep being told my GP with contact me but not herd anything and can’t get though them to chase.
GP surgery review: montgomery-house-surgery
Title: Terrible service
Rating: 1 out of 5
Visited: October 2022
Tried to get an appoint on 051022 @ 08.35 message said no appointments available ring back the next day which I did today @ 08.40 again message said no appointments,when are we ever going to get to speak to someone?after going through to 111 they said I needed to speak to a GP within the hour and that someone from the surgery would ring me ,I'm still waiting it's now 22.00.
GP surgery review: montgomery-house-surgery
Title: Useless
Rating: 1 out of 5
Visited: August 2022
Absolutely useless can't ever get an appointment all appointments are gone five minutes after phone lines open can't make an appointment in person. Dispensery apparently always having staffing issues never open. How older people get any help from here is beyond me because I can't get anywhere e consultant what a joke sends you round and round would die of old age before any results from that unless you tell a lie that your symptoms are worse than they are if this place was a business it would be out of business would go elsewhere if I could what an absolute joke
GP surgery review: montgomery-house-surgery
Title: Terrible Practice
Rating: 1 out of 5
Visited: July 2022
terrible experience, I had a prolonged sore throat for nearly a month, I was repeatedly told by the practice that it wasn’t an emergency. It ended up turning into a quinsy, so then unfortunately I had to go in to a.e and spend nearly two days in hospital on a drip recovering from having the abscess in my throat drained. Only then for montgomery house to call me and tell me I should go to hospital to get my throat looked at once I had already been discharged.
GP surgery review: montgomery-house-surgery
Title: Trying To Get Help For My Elderly Dad
Rating: 3 out of 5
Visited: July 2022
My dad is 93 with limited mobility due to dizziness & falls, he cannot get to the surgery. I have been ringing trying to speak to someone at the surgery to ask if a district nurse can come and treat my dad's legs due to his varicose eczema having flared up badly.
I cannot get through and the surgery message is that all appointments are taken for the day.
I am not a patient at the surgery, so cannot complete an econsult form. I live in Cornwall so cannot just pop in to the surgery to speak to someone. I understand the pressure that doctors & nhs staff are experiencing, but really hope I get to speak to someone soon, before my dad's legs rot away!
GP surgery review: montgomery-house-surgery
Title: Caring
Rating: 5 out of 5
Visited: June 2022
Aware that telephone contact is difficult I filled out an e-consult form and within a day I had an appointment for the following day. I was given as long as I needed to explain my problem and throughout the doctor listened attentively. I was not rushed. I found that extremely reassuring and now have a treatment plan. Thank you!
GP surgery review: montgomery-house-surgery
Title: Reporting BP results
Rating: 5 out of 5
Visited: June 2022
Requested to submit home blood pressure readings.
Online form does not match hard copy paperwork given.  Twice as many readings on paperwork as online.  Also, heart rate not requested on paperwork, but is online.
Is one process better than the other for diagnosis?
GP surgery review: balmore-park-surgery
Title: Compassionate and expedient care
Rating: 5 out of 5
Visited: August 2022
Yesterday I called in a panic as my 3 month old scratched his eye, the receptionist was fantastic and the doctor called back within a few minutes and saw my boy ten minutes later. I can't praise the team more. Thank you
GP surgery review: balmore-park-surgery
Title: excellent
Rating: 5 out of 5
Visited: July 2022
Able to see the Doctor I wanted within reasonable time.  Happy with meeting. Got the tablets required next morning.
GP surgery review: balmore-park-surgery
Title: Poor communication causing numerous issues
Rating: 3 out of 5
Visited: July 2022
More often than not this surgery does not correctly issue prescriptions. They take an inordinate period of time to process them and then they are wrong OR when you get to the pharmacy, simply not there. You’re sent back to the surgery reception and the receptionist invariably treats you like a pariah! It’s happened so many times now that I plan in an afternoon just to collect a prescription — before that if there is a call required I have to factor in more time. It is highly inefficient and if a business were to act like this it would soon go under. Not good enough!
GP surgery review: balmore-park-surgery
Title: Rude, ignorant and abrupt
Rating: 1 out of 5
Visited: June 2022
It took 45 minutes to get through to book a blood test appointment, the receptionist that answered was very abrupt, rude, aggressive and quite frankly ignorant! When i answered her questions she would put me on hold with saying anything and then come back on the line with a very clipped response.  I eventually got a blood test appointment only to receive a "test" message informing me it was now cancelled and I would gave to contact the NHS and make an appointment direct with them!
Firstly This type of behaviour/ response from a member of staff dealing with the public/customers, because that is what we are. your paying customers, is absolutely atrocious, and in any other business would be totally unacceptable, in any way shape or form, it makes the patient feel worthless, humiliated and at the least, reluctant to try and make contact with the surgery. 

Please make your staff take some sort of customer relations courses to help them appreciate the sort of negative effect they are having on sometimes, some very unwell people. Secondly try to address the blood service that you should be offering fit for purposes. It is creating lots of anxiety for the elderly and the already stressed sick people that are trying to contact you, not because they want to! But because they want to get better and not have to contact you. With the proposed government changes re applying for sicknotes to a nurse or your clinical pharmacist I can only envisage the phone calls getting worse at the surgery reception. The practice partners should be looking at ways to ensure, we the patients, are treated more like people than "nuisance cattle". Thirdly get more phlebotomists or staff that can take blood as the elderly cannot always travel distances. It appears that you take on to many patients than what you can cope with just because you get more money and then offer a bad service. If this where a company/ business that relied on returning customers,  that had a choice of where to go, I'm afraid you would go out of business through very bad experiences.
GP surgery review: balmore-park-surgery
Title: Blood test service is in disarray
Rating: 3 out of 5
Visited: May 2022
Morning
I had blood test today. Yesterday I received a text saying it is cancelled and not sure when we will be able to start again. I was asked to try RBH.

The next available date at RBH is June 8th 2022.

Please make your blood service fit for purposes. It is creating lots of anxiety for elderly.

Action needed now. This service issues should be no 1 agenda at the next partner's meeting.

Thanks
GP surgery review: balmore-park-surgery
Title: Suggestion for improving physiotherapy advice
Rating: 5 out of 5
Visited: May 2022
The physiotherapist filmed me, with my phone, while I was doing exercises under her guidance. This is an excellent way to remind patients what to do but it could be even better. I used my phone’s video editor to rotate the video so that it appears to be from my point of view. This makes it extremely easy to mimic the exercises, especially as it matters whether they are done right/left or clockwise/anti-clockwise. Rotating the video reduces the chance of doing the exercise the wrong way round. I suggest the physiotherapist advises patients to rotate the video in this way.
GP surgery review: balmore-park-surgery
Title: Cancel blood test appointment
Rating: 5 out of 5
Visited: May 2022
I had a blood test appointment for tomorrow (11/05).

Received a text at 10.30 to advise of my appointment via text.

Soon afterwards, received an another text to inform me that appointment cancelled. 

I rang reception to book an another appointment. Advised to go to RBH or next appointment is in June with surgery. 

The receptionist suggested she could send form to me which I can complete and make an appointment at RBH.

I suggested I hv no expertise to make appointment via Internet with RBH.

My husband came to assist. Asked why my wife is put at the back of queue given appointment was cancelled by surgery.

We requested accommodating an early appointment but receptionist not very helpful.

The next RBH appointment is now 10 days away.

I propose that where appointment cancel by surgery then they should accommodate patients and not asked to go at the back of the queue. Must have procedures where this happens.

Always found surgery to be helpful but not today.

Thanks & Best regards
GP surgery review: balmore-park-surgery
Title: Rude and obnoxious receptionist
Rating: 1 out of 5
Visited: March 2022
Visited at short notice to get a piece of paper signed at my GP - recently moved away temporarily and so had limited time frame. Receptionist was rude, not wearing a mask (even though it mentions you must while in the surgery), unhelpful and utterly not good at her job. She asked to see my private medical form (as if she would know what to do) and then proceeded to not know what to do with it before saying there was nothing she could do. Told me off for being too quiet and frankly embarrassed me in front of the other patients in the clinic who now know my personal business.
GP surgery review: balmore-park-surgery
Title: Rude and arrogant reception staff
Rating: 5 out of 5
Visited: March 2022
On 7th March I had a blood clinic appointment at 8:00am.
ASIs customary I arrived a few minutes before 8:00 to allow for checking in etc. The door was locked so I rang the bell. I was then met by an aggressive, rude and arrogant member of the reception staff who said the surgery does not open until 8:00 so why did I ring the bell? 
As it is normal practice to arrive a few minutes early so as not to be late for the appointment I was angered by this persons rude attitude! 
May I suggest that in future you do not make appointments for 8:00 and that you instruct your reception staff to not be so arrogant and rude!
GP surgery review: balmore-park-surgery
Title: Weakness of Balmore Park Surgery
Rating: 2 out of 5
Visited: January 2022
Hello. I have been a patient from Balmore Park Surgery for 3 years and 2 months. It is my fourth GP during that period without being notified. Lastly, I have been attended for anxiety and panic attack so it is not really a good moment for a change as I need stability in the follow up. Each time, I have to explain my situation because doctors do not know me. I am disappointed.
GP surgery review: whitehill-surgery
Title: Supportive and thorough staff
Rating: 5 out of 5
Visited: July 2022
Amazing reception staff, especially considering the current situation in NHS recruitment situation. Good secretarial staff, who process referrals efficiently.  GP's and Nurses work well to support patients, aided by efficient paramedic, pharmacist and physiotherapy professionals.  Much improved service recently despite covid pressures. Well done everyone!
GP surgery review: whitehill-surgery
Title: Helpful staff
Rating: 5 out of 5
Visited: July 2022
All the staff have been really helpful when I called - reception and GP and I know how pressured everyone is at the moment. Thank you
GP surgery review: whitehill-surgery
Title: Urgent Prescription raised quickly
Rating: 4 out of 5
Visited: July 2022
I was on holiday with my daughter in Newquay.  She developed Shingles which she has had 3 times previously so we knew she had 72 hours to start taking Anti Virals.  I rang Whitehill and got the automated message saying no call back appointments available so I rang 111 who gave me the number for Newquay Health Centre.  The receptionist I spoke to there was very unhelpful and said they couldn't help, I had to speak to our own GP so I rang Whitehill again, managed to speak to the receptionist there and she was so nice and helpful.  Firstly she said there were no appointments but when I explained that my daughter had 72 hours to take the anti virals otherwise it wouldnt be affective, she added me onto the on duty doctor call back list.  Within 1 minute I received a text asking for a picture of the rash which I sent.  5 minutes after that I received a message from Dr Turner asking for the Name and postcode of the Pharmacy in Newquay we would like the prescription sent to.  I provided this information and a minute later received a text saying the prescription had been sent.  I cannot praise  Whitehill enough for sorting this out quickly.
GP surgery review: whitehill-surgery
Title: No complaints
Rating: 4 out of 5
Visited: July 2022
The surgery gets a lot of bad reviews which can be off putting but I’ve been with the surgery for 7 years now and I can’t fault them. Even through the pandemic I always managed to get an appointment and even seen face to face. Yes sometimes you do need to try ringing through a couple days in a row but all surgeries are oversubscribed so I think this is pretty much the norm now.
GP surgery review: whitehill-surgery
Title: Uk,s worst sergery
Rating: 1 out of 5
Visited: June 2022
When u ring for appointment 
They cut you off.its been 4 month i cant make appointment. My wife is pregnant now about one month they even dont have midwife she suffring tommy pain .yesterday i present personally in sergery the staff is very rood they dont bother .says ring 111 they also busy .very bad experience. Uk,s worst sergery
GP surgery review: whitehill-surgery
Title: Prescription
Rating: 2 out of 5
Visited: June 2022
If you need a prescription then DONT go to whitehill surgery it takes a week + to send prescription 1/2 mile to pharmacy.just had email saying they are short staffed because of covis so will take less patience well there’s a surprise
GP surgery review: whitehill-surgery
Title: Great service - in trying times
Rating: 4 out of 5
Visited: May 2022
I called the surgery first thing and was offered a queue buster call back, which was great as it meant I didn't have to hold on for a long time. 
I got my call back and a telephone appt was arranged for the same day. After the call my GP wanted to see me and booked an appt to see me the same day. They diagnosed my issue and gave me reassurance, and I picked my meds up by 5pm that day. 
Great service in difficult times
GP surgery review: whitehill-surgery
Title: Appointments
Rating: 1 out of 5
Visited: April 2022
Getting an appointment is extremely difficult. You have to wait in a phone queues for hours. It's the same experience every time there has been no improvement to the length of time you are left waiting.
GP surgery review: whitehill-surgery
Title: Awful…
Rating: 1 out of 5
Visited: April 2022
Telephone service cuts you off or you wait for most of the day if your lucky to get on their system- booking a doctors appointment-results in A nurse or paramedic or someone not a doctor calling you back and I don’t think they are trained as the process is slow and so frustrating. The experience benefits no one as staff complain it’s busy but they have been busy for years now avoiding responding rather then providing a service.
GP surgery review: whitehill-surgery
Title: A shambles
Rating: 2 out of 5
Visited: April 2022
No review of my 92 year old father and his medication for a long time. Recent falls identified he was in heart failure and not on right medications despite previous heart surgery and strokes.
Took a letter into surgery from consultant with request to write appropriate medication prescription asap to discover 6 days later they have no letter or information on this so cannot help. 
I hand delivered this letter to the receptionist and had a conversation with her about getting it done quickly.
On hold several times today when trying to get through to the surgery and used ring back facility- guess what no ring back(sigh!)
Very disappointed and bracing myself for a day on the phone tomorrow trying to sort this out.
GP surgery review: poplar-grove-practice
Title: Awful
Rating: 1 out of 5
Visited: May 2023
This surgery has got to be the worst surgery in Aylesbury. There is no care, no help, nothing is ever actioned, no appointments, you just end up having to ring 111, so the strain this joke of a surgery is putting on the NHS emergency services by not running efficiently is huge. Everywhere else has sorted it out, so your partners really need to sit down and work out what they are going to do to improve. It’s always a ghost town in the surgery, far too many staff wandering around and chatting to have any type of strain.
GP surgery review: poplar-grove-practice
Title: Very Helpful Health Check
Rating: 5 out of 5
Visited: May 2023
Back in May I had an NHS Health Check at the surgery as I'm now nearly 60.  The nurse was lovely and the information was presented in a clear and informative way.  This meant that I could take action to improve my health going forward.  I'm very pleased that I attended.
GP surgery review: poplar-grove-practice
Title: Can never get an appointment
Rating: 1 out of 5
Visited: April 2023
You will never get an appointment , they boast on the voicemail of having 22,000 patients but they're clearly oversubscribed and you end up using 111. Quite often you will be cut off when trying to contact as well
GP surgery review: poplar-grove-practice
Title: Great service
Rating: 5 out of 5
Visited: March 2023
I moved to this practice after years of being let down at my previous surgery. The registration was easy and prompt. I needed help with my repeat prescriptions and this was arranged promptly also.  I then needed an appointment for a health concern and was seen the same day. During the appointment for the first time in many years I felt my overall health mattered and not only was my initial health concern dealt with but also an ongoing issue I have had for 40 years. Also further advice was offered in regards to future health. I have also been offered a specialist follow up and a text to confirm this has been booked. I feel seen by a doctor for the first time in a long time. Thank you Poplar Grove for such a welcome. Receptionist was also very friendly. Very happy with the service I've received.
GP surgery review: poplar-grove-practice
Title: Wonderful nursing staff
Rating: 4 out of 5
Visited: February 2023
The nurse I saw today for blood tests was the most caring and compassionate nurse I’ve had the pleasure of meeting with. She really invested in me as a person as well as a patient. Thank you for your warmth and professionalism! :)
GP surgery review: poplar-grove-practice
Title: Poor seevice
Rating: 1 out of 5
Visited: February 2023
I am trying to get an appointment for the last one week and always asked to call at 8 am. When I do that the automated message says I cannot be connected. I have a new lump in my neck and scared of cancer. The person whom I spoke had no idea or insight that this is important. I also asked if they can pass on the message to my GP but they refused to do so. Asked me to call 111. This is something not for 111. My issue needs a 2 week wait appointment as I am worried about cancer, why should I waste a precious 111 service. Anyways highly disappointed in their service.