janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: dewey-practice-(dr-christopher)
Title: Rudeness overload!!!
Rating: 1 out of 5
Visited: May 2023
Went for a face to face appointment this morning after at least two years of not consulting/seeing GP. I came for the assessment of my thyroid, discussing nicely with the doctor the situation, my medications and bloods. However I was extremely shocked and very upset the way he talked to me, he was rude and I feel humiliated especially when he said that I need to find another GP. He challenged me, I did not expect that at all. Instead of giving me health advise, he is not helping at all and gave me feeling of depression on that moment. I was registered with this GP for 13 years, though is wasn't perfect at all but I can say that previous doctor was good, he tries to listen and give you medical advise and interventions appropriately and well-mannered. But doctor today which I've only met for the first time humiliated, upset me terribly, and I feel depressed the way he treated me. I kept my composure and thanked him despite I've been shown an acceptable manner and did not ask for any interventions to investigate my thyroid since that I can feel a bump when touching it. 

I left the Surgery, however, I came back because I really feel heavy inside and upset, thinking that I do not deserved the way he treated me as a patient. 

I managed to change and registered to a new GP straight away this morning through the help of a another staff.

I am in NHS for 20 years and still part of it and been rendering care to patients professionally with tender loving care (TLC).
GP surgery review: dewey-practice-(dr-christopher)
Title: Impossible to appointment and prescriptions errors
Rating: 1 out of 5
Visited: January 2023
Called on 30 Jan for urgent appointment for my mother who suffers with asthma and bronchitis, first appointment 13 Feb! Mum has been coughing all night and out of breath. Was told to call Hub or go to walk in centre. This surgery is passing and increasing pressure and workloads to other areas of the NHS. Also they have made multiple mistakes with my mum's prescription over the past couple of years. The whole surgery needs investigating.
GP surgery review: dewey-practice-(dr-christopher)
Title: Disgusting practice
Rating: 1 out of 5
Visited: December 2022
They lie can’t get appointment for weeks have to chase up perscription weeks rude very few decent doctors been with this surgery since 2001 was the best surgery you could go to now it’s the worse thinking of changing not that I want to but can’t take the rudeness lies saying perscription done and there not it’s peoples lives there playing with since my doctor left it’s changed drastically wish there bring him back
GP surgery review: dewey-practice-(dr-christopher)
Title: Rubbish
Rating: 1 out of 5
Visited: June 2022
Awful surgery receptionist are useless doctor gave my son a cream which is no longer made !!! Trying to get through is a task within itself used to be really good when it was in Dewey road merging with another practice is the worse thing they could have done !!!
GP surgery review: dewey-practice-(dr-christopher)
Title: Worst practice
Rating: 1 out of 5
Visited: June 2022
I have been with this surgery for over a year and I have never been able to get an appointment.
I need an urgent referral for my 6 year old daughter who has suspected sleep apnea and struggles to breathe at night. For over a year I’ve been trying to get an appointment with the gp for my daughter. I call at 8am every morning but when it gets to my turn they say appointments are full.

I can’t even get a telephone consultation.

I have contact 111 and out of hours service but they all say that this is a matter for my GP because he needs to refer my daughter to a specialist.

I am very frustrated as this practice does not care about even children!

I have decided now to look for a new practice.
GP surgery review: dr-dp-shah's-practice
Title: What's going on with our doctors
Rating: 1 out of 5
Visited: March 2023
First time going doctors in over 4 years
Wow what a waste of time,
I'm in alot of pain with my shoulder and the doctor didn't even look at it just told me I should go private or go sit up a and e.
Told him I don't have the money to go private been paying my taxes for over 25 years and I'm here to see a doctor,
In the end he book me in for physio in 3 weeks time let's see how that goes
Don't even feel like a human, feel like something on bottom of his shoe 
2023 what has the world come to....
GP surgery review: dr-dp-shah's-practice
Title: Blood pressure readings
Rating: 2 out of 5
Visited: February 2023
I received a text from Parkview m Medical centre,  asking me to take my blood pressure at home and told to do it 3 x times and text the lowest reading to them.
 Firstly why only the lowest?? Is this to reach the GP target requirements in order for the surgery to receive full payment from the nhs because if you put in a higher result you may have the reading will not  be deemed as being  under the required range for the surgery to reach their targets and therefore not get full payment from the nhs
 This isn't right , what if my blood pressure comes up high??? In the text all it says is keep taking  your medication! Seems they are not interested if it's high and giving further advice, therefore this puts patients at risk of strokes and heart attacks , they are also presuming that patients have a home blood pressure monitor or that they can afford to buy one !
It's  a disgusting tickbox exercise, motivated by money with no care for the patients health at all.
 The CCG should be looking into this and I intend to write to them.. If your Blood pressure is high they should be dealing with this and managing  it, seems very dishonest to me.  They have a duty of care to all their patients and I'm very concerned that the surgery are sending out these texts to patients.  Surely if you have high blood pressure readings they should be recording these in your medical records for reference as to what treatment, medication doses etc should be given.  This is a loop hole asking for the lowest in order to get paid.
GP surgery review: dr-dp-shah's-practice
Title: Unprofessional GP
Rating: 1 out of 5
Visited: January 2023
I was advised to carry out a non fasting blood test and I collected the form from the Surgery. It clearly stated ' non fasting' confirming what stated by the GP on the phone. I went for the blood test after lunch and the nurse told me it was a fasting lipids test and that the result could be altered if I had food. I have to repeat the test. Very unprofessional GP
GP surgery review: dr-dp-shah's-practice
Title: Impossible to get any appointment
Rating: 1 out of 5
Visited: January 2023
This is the worst GP I have ever registered. This is absolutely impossible to get any appointment for any of our family member. We are 4 in our family. In last 6 months we couldn't get any appointment. When ever we call they do not receive the phone call. My 3 years old daughter is sick for last 4 weeks and she needs to be seen by a doctor as her cough is getting worse. This is not an emergency that we can take her to hospital emergency. She needs to be examined by the GP but this GP completely ignoring the duty of care and the responsibility they must show to their patients.
GP surgery review: dr-dp-shah's-practice
Title: Terrible appointment booking system
Rating: 2 out of 5
Visited: November 2022
Trying to book an appointment in advance means a 6 week wait. Only offer on the day book over the phone. Won't allow you to go to the surgery to book in person. I made 25 calls in a 20 minute period to be told none left and go to a walk in. Absolutely disgusting treatment of patients who genuinely need to see a gp.
GP surgery review: dr-dp-shah's-practice
Title: Impossible to get an emergency appointment
Rating: 1 out of 5
Visited: November 2022
Not happy at all with the service. I’ve been trying to book an emergency appointment for 3 days in a row, apparently the only option is to call at 8am. I do call at 8am on the dot, but the lines are either engaged or it rings until I get cut-off. Now, this is a very unfair telephone system, which does not allow the caller to stay in a queue in order of call. It cuts-off after 2-3 minutes and then have to call again. For 3 days, by the time I’ve managed to get through to them, around 8:10-8:15am, all the emergency same day appointments were gone. Symptoms are not considered for priority. They may end up seeing patients who might be able to wait for a routine appointment and not providing care to those who need it most. Does one need to hope to be lucky? I’m shocked they still do not offer an online consultation service for patient to send their query, so requests for appointment can be triaged and prioritised accordingly. 
The Practice should really consider revising and updating their appointment/booking system and telephone system urgently!
GP surgery review: dr-dp-shah's-practice
Title: Poor appointment system
Rating: 1 out of 5
Visited: November 2022
It is impossible to book a face to face appointment. I am experiencing serious health problems and called the Surgery many times with no availability in the medium term...and then I had to go private and pay for that. Being told they only release 12 appointment a day. Went there in person before 8 am and started calling to see if it rings to find out that it is impossible that at 8.30 they are all released and the line is always busy. Very bad service. Health service shouldn't be left on your lucky chances to get the line free....appalling
GP surgery review: dr-dp-shah's-practice
Title: Appalling appointment booking system
Rating: 2 out of 5
Visited: September 2022
Everyone has to call at 8am to fight for appointment, so you can never get through as the line is always engaged. They'll eventually pick up, after you've been on hold for half an hour, only to tell you that all the appointments are taken! At best, they may offer you an appointment a month later, by which time you most likely won't need it anymore!
GP surgery review: dr-km-alkaisy-practice
Title: Bad experience
Rating: 2 out of 5
Visited: January 2024
I attended with my mum for her routine blood pressure check my appointment was 16:40
And I waited till 17:30 without not being attended to and I have to reschedule the appointment for another day. I was so disappointed.
GP surgery review: dr-km-alkaisy-practice
Title: Great  practice
Rating: 5 out of 5
Visited: January 2024
Needed blood test. Appt was less than a week from request. I was seen on time by an extremely nice person (don't know his name) very pleasant and painless experience
GP surgery review: dr-km-alkaisy-practice
Title: Excellent service
Rating: 5 out of 5
Visited: January 2024
Have always been able to get appointments when I need them and at a time to suit my commitments. Feel really listened to, especially with my menopause symptoms and HRT requests. Reception staff are really helpful and patient (no-pun intended!) and do all they can to put people at ease
GP surgery review: dr-km-alkaisy-practice
Title: Excellent Gp practice
Rating: 5 out of 5
Visited: January 2024
I have been a patience with the practice over 15 years and it has amazing been with the practice  not just myself also with my family as well
GP surgery review: dr-km-alkaisy-practice
Title: Poor receptionists
Rating: 1 out of 5
Visited: December 2023
Twice I booked an appointment only to find out the appointment was booked for a different date and time to the one stated over the phone call. The receptionists really lack the basic skills to simply book accurate appointments.
GP surgery review: dr-km-alkaisy-practice
Title: Very good and friendly receptionist.
Rating: 5 out of 5
Visited: December 2023
Lovely receptionist  always does her best to help with any enquiry I have. Always tries to get us an appointment. I have forgotten her name. She was on reception Tuesday 19th at 4.20. She really knows customer service and how to deal with people.
GP surgery review: dr-km-alkaisy-practice
Title: Feeling ill
Rating: 5 out of 5
Visited: December 2023
I was glad that it wasn't a chest infection and the doctor was great in making me feel like I wasn't wasting his time
GP surgery review: dr-km-alkaisy-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: December 2023
I had a phone consultation and was told I would be referred for a scan. I following up 2 weeks later to find out there was no record of the consultation and no referral made. I am now waiting to have another consultation in which I will have to request for a referral to be made again.
GP surgery review: dr-km-alkaisy-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Well organised,kind receptionists they ask your needs in medication and everything is done by them for my next or incoming appointment
GP surgery review: dr-km-alkaisy-practice
Title: Amazing practice
Rating: 5 out of 5
Visited: December 2023
I have a patient at this practice for more than 20 years, is the best practice for me. 
The doctor is very precise and very good in diagnosing. 
A very attentive doctor
GP surgery review: dr-m-fateh's-practice
Title: Poor response from my GP surgery
Rating: 0 out of 5
Visited: December 2022
I’ve been waiting for a scan on my elbow for approximately 3 months. They got the results back and said the doctor would call me to discuss. No phone call was received so I called them today and was told it would be another month for the doctor to view the results and call me back…….. Pathetic.  
This is causing me distress as I can’t use my arm properly and is affecting my work and I am unable to attend the gym which in turn affects my mental health.
GP surgery review: dr-m-fateh's-practice
Title: worst service
Rating: 1 out of 5
Visited: September 2022
It's not a first time to be dissapointed of this GP practice. I've been withing to get in touch with a doctor just to comment my blood result for 4 weeks. This is absurd and disrespectful to customers.
GP surgery review: dr-m-fateh's-practice
Title: Very happy with this practice
Rating: 5 out of 5
Visited: May 2022
I cannot fault this practice they have been very responsive throughout covid. I was still able to see the nurse and GP. Today was just a BP check very quick service.
GP surgery review: dr-m-fateh's-practice
Title: Worse practice
Rating: 1 out of 5
Visited: May 2022
It took me a week to get a emergancy appointment. When I finally got one I was suppose to get antibiotics and they never got issued we are 4 days in and still not been signed off! The doctors have made no effort to even let me know or the receptionist made no effort to call back!
GP surgery review: dr-m-fateh's-practice
Title: Good practice
Rating: 5 out of 5
Visited: April 2022
I found this practice to be professional and competent.Their covid rules were good.The practice was clean and organised,face coverings were worn.The staff were on hand to help and they even supported you in life skills such as exercise,diet and meditation.They explained medication and took into consideration your age,lifestyle and ways they could improve your health.Maybe consultation could be longer and little more support about coping with 'covid.Especially as rules have been lifted.But my experience with this surgery was not one of incompetence they seemed incredibly genuine to all ages and in the reception they showed care to the elderly.
GP surgery review: heathway-medical-centre
Title: Quality Practice
Rating: 5 out of 5
Visited: June 2023
Such wonderful people very caring treat you with respect and care you are put at ease from  the moment you arrive so caring
GP surgery review: heathway-medical-centre
Title: Great receptionists
Rating: 5 out of 5
Visited: June 2023
The receptionists at the Heathway Medical Centre have always been extremely helpful and understanding, especially when assisting me in dealing with my dad's medical issues.
GP surgery review: heathway-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
Brilliant staff, really fast service and experienced  doctors. Easy place to park your car and suitable location of the surgery ! Recommend!
GP surgery review: heathway-medical-centre
Title: Great GP Practice
Rating: 5 out of 5
Visited: August 2022
Really fast response with the online consultation. Also the medical staff is really knowledgeable and helpful. I also needed to be seen F2F and they booked me really fast.
GP surgery review: heathway-medical-centre
Title: the GP doesn't let you ask questions
Rating: 1 out of 5
Visited: May 2022
Had a 2-minute conversation where I couldn't even finish talking. I had a second question I wanted to ask because I was in a lot of pain and was asked to book a separate appointment and wait a week to ask one question.
GP surgery review: heathway-medical-centre
Title: Worst practice
Rating: 1 out of 5
Visited: March 2022
No face to face appointments. Elderly cant hear over the phone but they do not care. They refusing to give face to face appointment. Every time new doctors. Cant event find information about they qualification. Loosing the results or not event calling when they have results. Ned to chase for the treatment or referrals
GP surgery review: hedgemans-medical-centre
Title: Asthma Review
Rating: 5 out of 5
Visited: September 2023
I had a great experience by a an attentive and helpful practitioner.  She gave me detailed explanations and answered all my questions during the review.
GP surgery review: hedgemans-medical-centre
Title: Caring Nurse & Doctor
Rating: 5 out of 5
Visited: August 2023
The Nurse and Doctor I saw managed to help with an undiagnosed condition which had been affecting me for years. They knew what to refer me to and managed to get me back on track. They care about patients and will also help. Receptionists get a bad wrap but receptionists here at Hedgemens are very kind and caring. Thank you.
GP surgery review: hedgemans-medical-centre
Title: Very professional manager
Rating: 5 out of 5
Visited: July 2023
I spoke with this new manager who was extremely courteous, professional, listened to my concerns. He was very polite and helpful, full of humour. Last time, when I asked to speak with the manager, the girls at reception said she was very busy and can not speak, very rude. This time it is a man whom I am sure must be equally busy but took time to speak with me. Anyways, I like this man manager.
GP surgery review: hedgemans-medical-centre
Title: Brilliant Dr
Rating: 4 out of 5
Visited: July 2023
Having seen the Dr today, i felt like I was listened to... and was given help and advice regarding medication. The Dr was extremely helpful and friendly, as a patient this goes a long way.
GP surgery review: hedgemans-medical-centre
Title: Practice nurse
Rating: 4 out of 5
Visited: July 2023
Very friendly put me very much at ease, extremely professional and just a lovely person explained everything that was going to happen
GP surgery review: hedgemans-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
My experience here was very good….the nurse who attended to me was very calm and explained my procedure step by step, generally I am very satisfied
GP surgery review: hedgemans-medical-centre
Title: It’s ok!
Rating: 3 out of 5
Visited: May 2023
The doctor I saw firstly told me to stop shouting at her (which I wasn’t). Then insisted that I do a fit test and have a colonoscopy which I said I would only have done under sedation but had nobody to bring me home afterwards!  She then said she didn’t know any hospital that would do it under sedation!  So unfortunately I left the surgery!

When I got home I emailed a request for a doctors letter to take with me to Corfu. To be honest they did respond pretty quickly. However today I went to pay for the letter and it cost me £60!  All for typing a letter!
GP surgery review: hedgemans-medical-centre
Title: accommodating and helpful practice
Rating: 5 out of 5
Visited: April 2023
never had a trouble getting an appointment and the helpful receptions have always offered me an alternative option to help me if I cannot see my own doctor. When I have seen my own Dr, she has always been informative regarding my diabetes and put me at ease if I am worried about it. I see the surgery has a physiotherapist there and a mental  health person as well as the 3 nurses - always found them all very helpful and no have complaints. The ways things are at the moment with the NHS, I am grateful to have a decent doctors I can call.
GP surgery review: hedgemans-medical-centre
Title: Poor people skills (reception)
Rating: 1 out of 5
Visited: January 2023
My 83 year mother is a patient here and had a fall near to the surgery on Friday, she managed to walk there just to get some help (her face was covered in blood as she hit her face) but they offered not even the most basic duty of care towards her! Not even a chair, water, tissue, nothing! All they said was that it isn’t a walk in and you need to go a&e. We appreciate that this is the case but as she had just fallen and in a bit of a daze you would of thought especially a doctors surgery to have an understanding attitude towards her, I’m sure she would of been looked after better had she walked into a shop! If it wasn’t for the kindness of two people walking her home I dread to think what would have happened!
If your staff can’t even offer a caring,  understanding and warmth attitude towards people in general then they’re not fit to work least of all in a gp’s surgery!!
GP surgery review: hedgemans-medical-centre
Title: declined in service
Rating: 2 out of 5
Visited: May 2022
I am disappointed in the service given to me. I found this surgery amazing when I was unwell. However, now I feel my health concerns are not being met and feel sad about it. I wrote an email to raise my concerns but was given the advice to leave so I am looking for another surgery. All I was requesting is a blood test appointment and instead of this being done I am being told to wait and I have been feeling not 100% for a while, and this has caused me to look elsewhere now.
GP surgery review: st-albans-surgery
Title: Waiting for ECG
Rating: 2 out of 5
Visited: October 2023
I went to the GP in July, with possible, Atrial Fibrillation and was informed that I would be referred for an urgent ECG. I still have not had the ECG and have been informed by the reception staff that the ECG request was sent as non urgent. I have contacted the surgery on several times, also my daughter has called when I am at work. To get further information or an appointment and have not been able to get either, except you have to wait. I would have thought the ECG would have been done by now, I understand that the surgery don't do the ECG but feel they could chase it up.
GP surgery review: st-albans-surgery
Title: The worse I have ever seen
Rating: 1 out of 5
Visited: May 2022
I moved to this area last year (2021) because I was pregnant I needed to move to a nearby GP. Ever since I registered with this GP I have never been able to book one single appointment with them, even after I had my baby up till this moment, no single appointment was booked for me or my baby even when we desperately needed it. They either tell you to call back or tell you the appointments are not released until the following month and even if you called the following month they find something else to tell you. What a shame!