janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: woodlands-family-practice
Title: Excellent service
Rating: 5 out of 5
Visited: February 2022
Over social media etc there is a lot of negative comments about doctors but i have to say I think you they are amazing. I can't emphasise enough how supportive and caring they have been. The processes they have in place to protect patients and staff are effective and it is simple to speak to a gp when needed. Receptionists are kind and helpful and the nurses are lovely. 
I just wanted to say from the bottom of my heart thank you so much for everything you do and for taking such good care of me and my family. I couldn't recommend you high enough.
GP surgery review: springhead-health
Title: Improved practice
Rating: 5 out of 5
Visited: July 2023
Many months ago I gave a bad review of this practice but in my experience it seems to have improved dramatically. Being able to get an appointment to come in on the morning I made it on two occasions over the last fortnight has been a pleasant surprise. The callback idea was never workable this approach definitely is.
GP surgery review: springhead-health
Title: A great improvement
Rating: 4 out of 5
Visited: July 2023
I went today to have a blood test, while I was there I booked an injection and blood test for my husband, each member of staff I encountered was friendly and helpful. 
A definite improvement today.
GP surgery review: springhead-health
Title: Excellent vaccination service
Rating: 4 out of 5
Visited: June 2023
Just wanted to praise your two nurses who gave us pneumonia and shingles injections. They were both relaxed and professional which made the visit quite enjoyable, feeling we were being well looked after in a friendly atmosphere. We were also advised that a new scheme is being set up to invite patients for Covid boosters when they become eligible so we hope this works well for your lovely nurses and ourselves.
GP surgery review: springhead-health
Title: Excellent staff
Rating: 5 out of 5
Visited: May 2023
I have had reason for frequent visits to the surgery in recent months. I have nothing but praise for all the staff from the nurses, doctors and also receptionists. I have needed quite a lot of assistance and treatment and at all times have been treated with courtesy, care and respect and made to feel like nothing was too much trouble and I was not being a nuisance so a massive thanks to all
GP surgery review: springhead-health
Title: Atrocious
Rating: 1 out of 5
Visited: May 2023
After months of continual cock-ups with prescriptions with the automatic 'Batch' service I have come off of that before I blew a fuse. I ordered my repeat prescriptions online last Friday and got a reply stating they would be at my chemist in 3 days. They are still not there and I have run out. Care to tell me why?
GP surgery review: springhead-health
Title: Dreadful practice
Rating: 1 out of 5
Visited: February 2023
Absolutely shocking practice, prescription clerks are totally inapt. My husband and I have lots of medications and for the past 9 months there have been constant problems. I think it's disgusting how this surgery can play games with people's mental health and pain medications. I put a prescription in on 27/2/23 for my husband and its still not ready. This surgery needs a complete overhaul of their prescription clerks. Not impressed at all
GP surgery review: springhead-health
Title: Problem sorted
Rating: 4 out of 5
Visited: January 2023
Most of my repeat medications are on the Batch Repeat section of ordering my prescription.  Though one item is a Controlled Drug so up until now I have ordered via email to the Team at the Surgery.  Even though notes are on my records not to order a particular brand as it is not suitable to my skin, and I don't want waste my time and that of the Surgery sorting it, I sometimes receive the wrong medication and thus then takes time to sort.  Which is  both frustrating to myself and the team. This last time it happened I contacted a lady at the Surgery who spent a lot of time trying to get to the bottom of the occasional error at the Surgery end.  She then requested that the Controlled Drug be put on the repeat section of the app for me to be able to request whenever it is needed. If this lady hadn't been so helpful in getting it sorted it could have gone on and caused more issues.  This lady has been so helpful, she is a voice of calm whenever something goes wrong .  A lady who is a credit to the Surgery
GP surgery review: springhead-health
Title: A tale of 2 different Receptionists
Rating: 4 out of 5
Visited: January 2023
I had ordered my cd repeat at the beginning of the week.  When told it was sent to my Pharmacy I realised I had been given a medication that I could not use successfully.  I sent an email firstly then followed it with a call.  The receptionist was quite adamant that she could not look at my records to help with error, I do know these things can happen, but I just needed it sorted asap.  She suggested several ways of sorting it out, emailing the team (I had), leaving a message on button 1 (I did this after the call, but was worried they wouldn't get it in time) or to go down to the surgery to fill out a form!!!.  In the past other Receptionists have sorted it out!!  But not this person, Then I asked to be put through to a member of the management team.  I was told she could not do that, so I then asked for her to send them a message to contact me asap.  She said she could do that.  It was a very frustrating call, nothing was achieved apart from my bp getting higher.  After a couple of hours I thought I'd try again.  This time I spoke with a Receptionist who was so helpful.  Completely different to the earlier team member,  this lady even rang me back to say that the correct script had been signed off by the Doctor and sent to my nominated pharmacy.  What a very great team member.  Such a shame the first receptionist couldn't have been as helpful.
GP surgery review: springhead-health
Title: Over extended
Rating: 2 out of 5
Visited: December 2022
While the customer service reps on phone duty are doing their best to sort out issues and appts. with a sincere effort, it feels as if there is an issue with over-extending available time and too msny registered patients and, also, apprehensuon or avoidance in utilizing outside support, such as the orthopedic triage unit, when that referral might help a patient in need of more immediate assistance.  There also appears to be issues with the data base system as in conversation with phone assistance, appts. were missing from the on-line view, as was other data.  This includes presciption requests missing....in our case, 3 emails were sent but no visible recording of them, and a controlled drug that must be taken regularly was unavailable for 16 days, resulting in symptoms of withdrawal.   A final exampke of the overwhelmed business side was a need for BP medicine prior to an outpatient surgical procedure but an appt. unavailable for 10 days, a phone consult, and medication delayed.  Possibly the area we live within is experiencing issues due to the influx of immigrants fleeing countries of war but it seems as if this practice is overburdened with a high number of patiebts and the business management side seems in a strong need of the computer system reviewed for more real-time availability of current information and a need to review why the system is not operating in a closed loop flow within all areas of the practice.  We are actually afraid of ending up with life threatening health issues and not being able to assertively express  the issues enough to expedite help and for the overwhelmed team to respond to the needs.  In all areas of life, most people truly care but there has to be available tools and time and manpower hours to help.  It seems a universal concern. Have a blessed holiday season.
GP surgery review: springhead-health
Title: Excellent experience
Rating: 5 out of 5
Visited: November 2022
I recently visited the surgery on 2 occasions and I came away feeling so much more knowledgeable and with a better understanding regarding my issues. The experience has left me feeling in control and it has been such a positive experience. I could not have wished for any better healthcare than I received.
GP surgery review: gravesend-medical-centre
Title: Very poor
Rating: 1 out of 5
Visited: July 2022
I contacted e consult as my foot/leg very swollen! 28/07. 
My appointment via call was 08/07!
I have history of PE/Blood clots yet over a week for an appointment! Was told today, admin looked at my e consult not a gp!!!
Why are admin looking at e consult?
With my history, I should have seen or spoken to a gp before now! The paramedic I spoke to has got me in tomorrow to check for blood clot!!!!
Honestly, e consult should be done by a doctor not a receptionist!!! You are seriously playing with peoples lives!!!!
Disgraceful!!!
GP surgery review: gravesend-medical-centre
Title: Worst Doctor
Rating: 1 out of 5
Visited: May 2022
Today we had an appointment at Gravesend Medical Center for our son, and the doctor said that she doesn t have more than 10 min and she said if we need more time we need to visit a private clinic.
She didn t pay any attention to our son and we are very unhappy with such services.
For what reasons should we pay these services? 
It s not only us who complain about this clinic and the doctors from these clinic.
We would like an answer in written.

Kind Regards
GP surgery review: gravesend-medical-centre
Title: Really good practice
Rating: 5 out of 5
Visited: March 2022
I have only been with this practice a short time as my GP in chalk practice merged with them,I have been extremely pleased with the service, very helpful receptionist & excellent GP’s Thank you
GP surgery review: gravesend-medical-centre
Title: Worst practise
Rating: 1 out of 5
Visited: February 2022
I cannot stress enough how awful this GP is, from the receptionist down to the actual practitioners. Booked an e console and there next availability was in a weeks time. Waited a whole week only to not even be called by the doctor, two days later called back for an update for the extremely rude and unprofessional receptionist to tell me that she apparently called and I didn’t answer, I 100% know she didn’t call as I was was my phone the whole day waiting for the call in fact. She says the the only thing she can do is book me in for the following week absolutely laughable. We continued back and forth and she ended up telling me to calm down, what a joke and cut the phone on me. Honestly they don’t care about there health and they really need to do better in terms of who they hire as there receptionist, a bunch of clowns if you ask me. Sit behind the desk as if they own the place. Defineltey DO NOT recommend.
GP surgery review: gravesend-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: February 2022
Absolute joke was told I would be phoned at 2 o’clock but they phoned me at 12:15 and I missed call then got text saying I had to ring back up to make another time to be called I explained to the receptionist that I was told I would be called at 2 o’clock not 12:15 that’s why I missed the call mind you this was at 1:45 when I called them back and receptionist said are you still available at 2 o’clock to take the call I said yes then didn’t receive a call so phoned back up at 4.30 and said is the doctor going to ring me back or not she said your down for getting a call back it will definitely be today then didn’t get called back again absolute waste of time meant to be there to help people but send people mad in the mean time
GP surgery review: gravesend-medical-centre
Title: First experience
Rating: 4 out of 5
Visited: February 2022
A couple of years ago my local practice merged with GMC, today was my first experience of a visit to GMC. 
The E Consult form was reasonably straightforward and the system worked well as my non urgent case was reviewed by a medic within 3 days when I was called back and given the option of an face to face appointment later in the week . I can see however how the E Consult might cause difficulties and anxieties to a patient with different needs, poorer internet access or visual or intellectual impairment and would encourage the practice to improve the efficiency of their phone lines to alleviate this.
Once at the surgery I was disappointed at the lack of face mask enforcement by both the reception staff and other patients. I found this difficult to comprehend in a health care setting during a pandemic. No windows open either in a busy stuffy waiting room.
Once called I was seen by a lovely bright young doctor who was quickly able to diagnose, advise and reassure successfully.
I think with a little tweaking of patient’s ease of first contact and a review of the reception desk and waiting area at this practice it could become one I could recommend highly.
GP surgery review: gravesend-medical-centre
Title: Money-grabbing with awful service
Rating: 1 out of 5
Visited: February 2022
My daughter needed a form filled in to confirm that she had had all her vaccinations, in order, ironically, to go to university to train to be a doctor. Gravesend Medical Centre charged her £50 for this! Another local doctor confirmed the cost would probably be nothing as it was a simple form... Service overall was appalling and one of the staff members on reception quite rude. My family and I will be leaving this practice as soon as possible
GP surgery review: gravesend-medical-centre
Title: Useless
Rating: 1 out of 5
Visited: January 2022
The practice has technically reopened but forces patients to complete a very long digital questionnaire before it will decode to see you or not. My 70 year old Mother phoned to ask for an appointment (she does not have access to the internet) but was told to go online anyway. I had to do it for her. The automated response said she would hear back within two days. She did not and is in considerable discomfort and pain, so we will have to try to get an appointment over the phone (although this practice regularly has a telephone queue of 70 plus so that will no doubt be extremely difficult). On their website this practice moans about abuse from patients - what on earth do they expect when they push patients away and make it virtually impossible to access their so-called services?
GP surgery review: gravesend-medical-centre
Title: woeful
Rating: 2 out of 5
Visited: January 2022
It was Monday morning and as directed I completed the lengthy e-consult triage form on-line. I waited with bated breath for an email which duly arrived saying that I would receive a call from a G.P(I have heard about these illusive god like people but have rarely been able to see one) before 18.30 on Tuesday. Tuesday came and went as did Wednesday, Thursday and Friday morning, still no call even after me ringing the surgery twice to be told I would definitely get a call. I had given up on Thursday evening because I was in a lot of pain so went to my local urgent treatment centre(obviously hospitals aren't as busy as Doctors surgeries!), I was treated by a very pleasant & efficient paramedic who sorted out my problem with ease. Thank you very much Gravesend Community Hospital. GMC Thanks for nothing.
GP surgery review: jubilee-medical-centre
Title: Brilliant on going treatment
Rating: 5 out of 5
Visited: March 2023
The surgery has had a bad wrap over the years but I have had a great experience of late and have been really well looked after. I have contacted on a regular basis discussing my on going meds, good job!
GP surgery review: jubilee-medical-centre
Title: Confusion
Rating: 1 out of 5
Visited: December 2022
I am currently attending Darent Valley Hospital for an operation as a patient from the local Jubilee Medical Group.
It has become apparent to me that their computer systems are not connected.
I know this because yesterday the hospital informed me of the date of my operation (23/12/ 2022) and, today, Jubilee offered me a telephone consultation for that same date.
While their computer systems are not connected, Jubilee group should at least check my NHS records in order to avoid making unnecessary/conflicting appointments and save me the trouble of having to figure out which one to attend and which one to cancel.
I should hope that medical groups in this country are rated, not by the number of appointments offered, but by the actual consultations performed.
I tried to respond to Jubilee’s text message of the unnecessary consultation but replies to their email was blocked.
Incidentally, a previous review I posted did not appear in any reviews.
GP surgery review: jubilee-medical-centre
Title: Helpful receptionist.
Rating: 5 out of 5
Visited: August 2022
Recently joined this practice 
and visited the Longfield surgery as I was unable to order my medication online. The receptionist was very helpful and arranged for my prescription to be sent to my local chemist, and confirmed that I can now access my repeat prescriptions via the patient access site. Would be happy to recommend this practice.
GP surgery review: jubilee-medical-centre
Title: Speedy Service
Rating: 5 out of 5
Visited: June 2022
I visited the surgery this morning - the receptionist at NAG was incredibly helpful and initiated support for my mother. A doctor phoned within the hour and two lovely nurses visited during the afternoon. I would like to thank everyone involved for their kindness and professionalism.
GP surgery review: bower-mount-medical-practice
Title: Lost experienced Doctors
Rating: 3 out of 5
Visited: December 2022
They have lost some experienced Doctors. I genuinely have little faith in some of the New Doctors. This used to be a great Practice. Hopefully the new team will gel into a professional group. 
 Phones are better. But E-consult is no longer offered. 
 With a GP. Experience is everything. Things can only get better.
GP surgery review: bower-mount-medical-practice
Title: Impossible
Rating: 1 out of 5
Visited: December 2022
After 35 minutes waiting I was cut off . 
I then had to resort to going to the a@e nearby for help. 
This is the 3rd attempt in a month ! 
Totally unacceptable!!!
GP surgery review: bower-mount-medical-practice
Title: Very thorough GP and great practice
Rating: 5 out of 5
Visited: October 2022
I am always able to see a GP and the staff are very friendly. Today I saw a young female GP as I was concerned about my 5 month old. She was extremely thorough, did not rush, listened to me and called a paediatrician to check if we needed a follow up. She put my mind at rest and sent me information about my child’s illness. Feel incredibly lucky to have such a great GP surgery.
GP surgery review: bower-mount-medical-practice
Title: Great experience
Rating: 5 out of 5
Visited: July 2022
Had a great experience, phoned at 8:05 as an emergency got an appointment for 9:15 from the really helpful receptionist for that same day, saw the GP,  who was really attentive and was delightful throughout the appointment. Couldn’t ask for a better care. Everyone one lovely.
GP surgery review: the-vine-medical-centre
Title: Flu & Covid boosters today
Rating: 5 out of 5
Visited: October 2022
I wanted to thank all the staff & volunteers who made this morning's vaccines such an easy quick visit & very well organised. My husband and I are very grateful, we thought we would be queuing for a long time and were surprised to be dealt with so & efficiently.
GP surgery review: the-vine-medical-centre
Title: Amazing support
Rating: 5 out of 5
Visited: July 2022
A quick review to thank the Dr and reception team for their support to my son with learning disabilities. The team went out of their way to support and help him.
GP surgery review: the-vine-medical-centre
Title: The BEST practice
Rating: 5 out of 5
Visited: June 2022
All the staff without exception are really caring and helpful
I think as a community we are very lucky to have them all there
Thank you very much everyone
GP surgery review: the-vine-medical-centre
Title: Not sure what's going on...
Rating: 2 out of 5
Visited: June 2022
The last 2 times I have called regarding seeking medical advice, I have been advised "we are only taking urgent/emergency patients". This is a GP practice and not A&E? 

On one of my calls, I was told to pick up certain 'over the counter' meducations frm the pharmacy next door. I could not be offered an appointment till I had tried that for a couple of weeks.

 When I visited the pharmacy, I was advised that I could not purchase said medication without a prescription?!

Please advise, what on earth is a patient supposed to do if they can't get an appointment or the medication they have been advised to buy??
GP surgery review: the-vine-medical-centre
Title: Methods of ordering  repeat prescriptions is a mess
Rating: 3 out of 5
Visited: May 2022
I think you know iordering prescriptions is a mess and you doing your best but this is my experience today. I use the NHS App. I reset my password. I wade down the navigation and it says i have no repeat prescriptions. I use MyGP I get in using the same password, but this time it sends a code to my phone I click on several useless stages and get to my repeat prescription to find that it says rejected againsted 3 of the 4 medications. So next I go to the Vine Medical Centre Website navigate to repeat prescriptions where I have a choice of 4 options I choose the one I think I have used before. Yes its the right one because last month I chose the option to send an image of my paper prescription only to get an email from the surgery the next day to say that they cant use input from that and could I type in the list of medications. So there are methods which know what I want but dont work and the method that does works that makes me type them in. I put in quantity of 28  for 3 of them and 30 for the other. It used to let me say max because I have a stable prescrition and so 3 months would make more sense. I would save me time and 2 visits to the pharmacy, it would save the surgery 2 lots of processing and the cost of doing that, but of course the pharmacy makes more money by having 3 sales rather than 1 and I do not know why the surgery is in cahoots with this rip off.  There was a time when you could order in the morning and pick up the paper prescription that afternnoon - now because of a huge increase in housing and the government not training enough staff it can take up to 7 working days. When I get into the Medi-pharmacy I am expecting that I will then have to go through the "game" of "We cant find any record of that". If I didnt suffer from anxiety from many sources at age 76 then this alone would induce the condition. It is a mess. Combined with an attitude of we mustprotect our doctors from patient seeing them in person I dispare. When I get into the Vine itself the reception desk is variable from absolutely wonderful to down right obstructive. The doctors and clinical staff are universally excellent.
GP surgery review: the-vine-medical-centre
Title: A feeling of Care
Rating: 5 out of 5
Visited: March 2022
I have always found ALL of the staff, caring, thoughtful and treat you as an individual person. They really care about your wellbeing and are always prepared to listen to any concerns you might have and offer very sound advice when able.
GP surgery review: the-vine-medical-centre
Title: E-consult
Rating: 1 out of 5
Visited: March 2022
I’ll tried many times to use E-consult, electronic message replied about the Date and time the GP will contact me, I’ve been waiting for then, nobody contact me. The following day  I called the reception I’ll gave my situation because I’m suffering from 3 weeks backpain without improvement in any pain reliever and the pain radiating on my lower limb, they said the GP will ring my number, I’ve been waiting the whole day, same thing nobody contact me. E-consult and reception are not reliable, kindly please improve your service give attention for every patients condition. Continues 3 weeks back pain with pain radiating at lower limbs and without improvement in pain reliever need a attention and assesment like request for Radiological services like MRI/XRAY or even a physiotherapist appointment. Please give a fair service. Until now I’m to waiting to my GP to see me or call. Because I’m still having a severe back pain.