janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: don-valley-healthcare
Title: Excellent service!
Rating: 5 out of 5
Visited: March 2023
Had concerns this morning about a mole on my back which had partly turned black and was itching. I rang Bentley surgery and spoke to a care navigator within 5 minutes at 9.50am She arranged for me to see a GP at the Sprotbrough practice at 10.20am.
I saw the GP who looked at the mole and told me it wasn't a mole but nothing to worry about. He then described in detail what it actually was. He was very professional and caring, putting my mind at ease and his happy demeanour was a pleasure!
GP surgery review: don-valley-healthcare
Title: Talked down to me
Rating: 2 out of 5
Visited: February 2023
I’m a manual wheel chair user and the ramp for this surgery is very steep. Absolutely no help was offered to me with the doors or getting up the steep ramp The appointment was supposed to be to be measured and a blood test with a nurse. I was told I don’t do measurements. You need to see a nurse. She was a nurse! and then went on to tell me I was 3 minutes late. Had they helped me to access the building I’d have been on time. I had the blood test done and was told to book in at reception who were having a conversation about their personal lives and failed to notice I was there. They then proceeded to talk down to me which I really took offence to. It felt like it was too much trouble to help me and to leave I was not offered any help what do ever. I’m not happy at all. It’s happened to me before and I’ll not be going back to them. Not recommended at all.
GP surgery review: don-valley-healthcare
Title: Poor prescription service
Rating: 3 out of 5
Visited: February 2023
I've had my repeat prescription for around 20 years at 3 month at a time, I orderd it last Wednesday as normal to collect it sat 18th Feb to only then realise the 'prescription service' has now changed it to a 28 days prescription without any consultation with myself from anyone or in any way. 
I called the doctor at 8am this morning to redial 324 times, when I get to the surgery their phone isn't even ringing and its because the line is actually busy so there's 1 phone line for all surgery's.
Im now waiting for a call from the 'prescription service' to try and sort my repeat prescription which I was never consalted about the change
GP surgery review: don-valley-healthcare
Title: Responsive Practice
Rating: 5 out of 5
Visited: January 2023
Contacted the Practice with acute joint pain.  Received phone call from one of the Practice GPs after minimal delay and my problem was addressed over the phone.  Picked up the prescribed prescription the same day with good relief of my pain.  Excellent service.
GP surgery review: don-valley-healthcare
Title: Amazing Team
Rating: 5 out of 5
Visited: September 2022
Ongoing Issues with myself. The Medical staff are always on hand to help. Medical staff still care about their patients and have compassion these days its very rare to find your not being treated as just a number. Will always be grateful for the help I have received from each member of staff including reception/admin. Would 100 percent recommend and wouldn't go any where else.
GP surgery review: don-valley-healthcare
Title: No clear direction
Rating: 2 out of 5
Visited: August 2022
Having visited the practice this morning to see a nurse as required I was instructed to go down to reception to book an appointment immediately as she had concerns over certain aspects of my health.
I went to reception as instructed and I was asked what way the problem in front of four other people which I didn’t want to discuss as:
1. It is a private matter 
2. She is not qualified to discuss the matter

I repeatedly explained that I should see a GP as the nurse said it was a matter of importance but I was told that I could not book a forward appointment without disclosing my symptoms and she would have to consult with the nurse. I was instructed to sit down until she could get a minute to speak to her which I declined as the queue behind me was growing and I could be there quite a while as the nurse was on her next patient.

What I am trying to understand is that either the nurse isn’t qualified to instruct a receptionist to both an appointment or the receptionist out ranks the nurse and questions the validity of the nurses request..

Very very poor service.
GP surgery review: don-valley-healthcare
Title: Excellent service!
Rating: 5 out of 5
Visited: June 2022
My young daughter was unwell yesterday morning, called the Practice, had a call back with a lovely GP (not long after I initially called) and she was booked in that afternoon.  

While in the waiting room my daughter had two pretty bad panic attacks, the lady on Reception was lovely and really helpful, offered water, let us wait outside and messaged the GP.  Once in to see the GP, she was so lovely, really calming, spoke to my daughter directly rather than to me, about her (which we both appreciated), she reassured my daughter and went on with the consultation.  She was very thorough.  Gave my daughter a prescription and offered to contact me next week to check in on her.

Excellent service.  I have been with The Nelson Practice since birth and have always had brilliant service, in my opinion this hasn't waivered at all since the merge as Don Valley Healthcare.
GP surgery review: don-valley-healthcare
Title: Difficult to interact with & poor service
Rating: 3 out of 5
Visited: May 2022
I'm not sure if these problems have only occurred since the surgery became part of Don Valley Health Care, but I have only used the surgery maybe 3 times since moving to the area 15 years ago. 

After queueing a few times and being disconnected, when I spoke to the Care Navigator who answered the phone, I was told I'd get a call back. One would assume that this means within a fairly short time frame, as no other info was given. I have since chased the call back to be told the actual process and the fact I'm on a waiting list for a consultation. Being on a waiting list is fine, this is the NHS after all, but being told this when i called first would have 
 at the very least saved one call back into the surgery.

The very act of interacting with the surgery is terrible. Their own site advise to sign up for the patient access system to allow online appointment bookings. Which doesn't work. There are constantly queues to call and speak to somebody. I'd hate to have to book an actual appointment.
GP surgery review: great-north-medical-group
Title: Appointments
Rating: 1 out of 5
Visited: February 2023
Can never get an appointment , staff don’t seem to care . If you are looking for a practice , please choose another . Would not recommend
GP surgery review: petersgate-medical-centre
Title: Nightmare with prescriptions
Rating: 3 out of 5
Visited: July 2022
Cannot order online even though they were usually sent through automatically and can't get through to the surgery yet they tell you not to attend the surgery unless requested to.
What am I supposed to do?
GP surgery review: scawsby-health-centre-practice
Title: Superb Surgery and Team
Rating: 5 out of 5
Visited: December 2023
Having joined Scawsby Health Centre in the last couple of years, it is clear that not all gp services are the same. The facilities and team at sch are outstanding, from being able to book appointments online, to chatting digitally it is all an absolute pleasure.

They embrace technology to make everything easier and provide the best possible care. I really have nothing but praise for the team.

Well done everyone and thank you!
GP surgery review: scawsby-health-centre-practice
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
I have never had a bad thing to say about this health centre, the reception team are so friendly and caring, the nurses are the same.
My only complaint is the screeching hold music, I have rang twice today whilst ill and the noise is horrendous. Please please please change it for something bearable.
GP surgery review: scawsby-health-centre-practice
Title: Shocking appointment systems
Rating: 1 out of 5
Visited: September 2022
Same day appointment must ring at 8am and I was first in queue no one answered until 8.42am goodness know how long people 20th in line had to wait.
GP surgery review: scawsby-health-centre-practice
Title: Made to feel very comfortable
Rating: 5 out of 5
Visited: June 2022
A few weeks ago i rang the practice to book in for smear, i didnt have to wait long before i spoke to a receptionist who was very helpful & booked me in for when i was available. Yesterday I attended for my smear & was seen by a lovely practice nurse & student nurse. They both made me feel very comfortable & everything was explained to me. Thank you. I highly recommend this practice to anyone moving into this area.
GP surgery review: scawsby-health-centre-practice
Title: Call centre
Rating: 1 out of 5
Visited: February 2022
Been trying to see a doctor face to face since February 2022, it's now November 2022 and still no joy, I'm not sure there is actually a doctor in the place  it seems to be nothing but a call centre,
GP surgery review: the-lakeside-practice
Title: Cannot get through for daughter lines constantly engaged
Rating: 2 out of 5
Visited: April 2022
Please will you call me back. I have been trying since 8am nearly 40minutes over 50 attempts . Daughter has awful ear ache pain
GP surgery review: the-ransome-practice
Title: Excellent receptionist assistance today
Rating: 5 out of 5
Visited: February 2023
23.2.23 after 6 hours waiting in A&E with my 82 yr old Dad we arrived home early hours at 2.30am. We opened the medication box to find 2 days worth of tablets missing. At 10.30am after spending 1&1/2 hours on hold trying to contact A&E I was asked if i wanted to bring them back in to resolve the matter but i didn't fancy a wait... So I rang the Bentley surgery and explained the situation to the receptionist, she sent a text message so we could upload some information and the Doctor sent the prescription to our designated Pharmacist for us to collect. Trudy was amazingly helpful so, a massive Thank You goes to you Trudy!
GP surgery review: the-ransome-practice
Title: Bad practice
Rating: 1 out of 5
Visited: February 2023
Called and called and called 6 days continously to speak to someone for appointment or telephone consultation re
On going condition been in agony for 6 days appointment yes 5 days time by then infection will spread more agony but I've to ring in morning blah blah ridiculous it is absolutely a telephone consultation on the 21st wot !!! It is shocking you ring 111 they make referral to ring gp ring walk in centre nope ri g your gp casualty too busy all thos time I'm still in agony
GP surgery review: the-ransome-practice
Title: Shocking
Rating: 1 out of 5
Visited: December 2022
I called for a face to face appointment which usually I get Tel consults but really needed a face to face I suffer mental health I was informed I can have a telephone consults with a nurse practitioner and it was fir over 2 weeks mental health I'm struggling Nd over 2 weeks awful absolutely awful and u hear folks getting face to face as soon as they ring up
GP surgery review: the-ransome-practice
Title: Rude arrogant receptionist
Rating: 1 out of 5
Visited: November 2022
Rang for emergency appointment was told it’d be 10 days away reception was so rude didn’t ask what was problem receptionist told I needed an emergency appointment and was told to go A&E (we are told not to attend A&E if it the GP can sort it) I told her this she then slammed the phone down after very rudely telling me to change my GP who I’ve had all my life but after this experience I will be once. Hope she is is rude to other patients and she gets the sack as if I spoke to someone the way she did I would definitely loose my job
GP surgery review: the-ransome-practice
Title: 5* Practice
Rating: 5 out of 5
Visited: November 2022
In times like this a GP practice can only work with what resources they have available to themselves. It isn’t easy to make something out of nothing and they can’t magic an appointment. So prior reviews, perhaps need to be more away of this. 

However I’ve found they are fantastically empathetic, genuine and incredibly person centred. Which you can’t ask for more than that. Everything possible is done to help, at all costs. And each situation is treated individually with care and attention. 

If your looking for a GP practice where you are not just a number in many. This is the one for you. With a fantastic Admin support team, and from the GP’s I’ve had involvement with. You will be well looked after. 

Myself and my son give great thanks. 
Many people are quick to critique others but with such a difficult job, in difficult times. The staff they have are top class.
GP surgery review: the-ransome-practice
Title: lovely nurse
Rating: 4 out of 5
Visited: May 2022
I wanted to review my visit as I feel everyone is so quick to criticise but not praise.
I came for a smear - never a pleasant thought.
The nurse who I am not allowed to name on the feedback site was kind, caring, made me feel like she had all the time in the world. She ensured the dignity screen was in the right place, I had a seat to put my clothes and bag on, she even placed my feet in a position so I would feel less uncomfortable, then tissues for afterwards and overall made it a relaxed, non-threatening situation.
I know all of the above is her job but I think we forgot sometimes how nice it must be to receive some positive feedback after what we have all experienced in the last few years.
You are a lovely nurse - be proud
GP surgery review: barnburgh-surgery
Title: The best practice
Rating: 5 out of 5
Visited: December 2023
Since moving to this practice I am overwhelmed with how good this surgery is, after having a bad experience with my previous surgery.  I am always able to get an appointment when needed and have been offered help support and follow ups promptly.  All the staff deliver an outstanding service and make coming to the doctors a great experience.
GP surgery review: conisbrough-group-practice
Title: Helpful, caring practice
Rating: 5 out of 5
Visited: January 2024
Same day appointment via my request for help. GP responded really well to my concerns with advice and a referral for specialist attention. Day after contacted by Secretary at practice with an update and further advice. Could not have asked for anything more.
GP surgery review: conisbrough-group-practice
Title: Excellent communication
Rating: 5 out of 5
Visited: January 2024
Went online at 8am to submit a request for an appointment.Had a call back by 10am and was able to see a nurse by 2pm.The nurse put me at ease , she consulted a doctor and told me the procedure I needed to follow for the next week.All the staff were very helpful.
                               Thank you !
GP surgery review: conisbrough-group-practice
Title: Excellent service
Rating: 4 out of 5
Visited: January 2024
I arrived in time for my appointment which had been organised through the NHS app and a follow up call with a GP. The self service check in at the surgery was working and I did not wait more than a couple of minutes before being called in. I felt the GP listened, and read my notes and I appreciated the GP seeking advice from another source to get some information  to be able to use the system to make a referral for me. His pace of the consultation was very good ;calm , not rushed, focussed, I felt listened to and included. By the end of the day following this appointment I had received an appointment for a specific  appointment in a hospital. Overall this experience was very good.
GP surgery review: conisbrough-group-practice
Title: Extremely prompt service
Rating: 5 out of 5
Visited: January 2024
Was called within 15 minutes and seen within an hour and the nurse put my mind at complete ease. Could not have asked for a better and comfortable visit, especially with my symptom. Fab service.
GP surgery review: conisbrough-group-practice
Title: daughters Immunisation
Rating: 5 out of 5
Visited: January 2024
My daughter had her 3 year immunisations and they was absolutely amazing with her reassuring her and playing with her.
GP surgery review: conisbrough-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
I've used this doctor's surgery for years and my views have changed significantly and frequently throughout this time.  Over the recent few years all I have to say is how great it is! 

My recent visit was very positive - the doctor was friendly,  kind and helpful.  Getting an appointment via the app was easy too.

Thanks.
GP surgery review: conisbrough-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
Very please with how I have been treated. The nurses have seen are great always time for me & answer any questions. The Dr's have been very good. The receptionists are so patient & understanding.
GP surgery review: conisbrough-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
I went to doctors with hip pains,i was seen by a lovely lady,she examined me and requested blood tests and also referred me to another member of staff who specialises in this sort of thing. 
I was pleased with my consultation and would recommend this practice.
GP surgery review: conisbrough-group-practice
Title: Great service
Rating: 5 out of 5
Visited: January 2024
Popped in recently to see about health check up (not doctors appointment).  The receptionist was really helpful and tye two nurses I saw were excellent,  talking me through the tests and giving advice
GP surgery review: conisbrough-group-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: January 2024
Speedy response with friendly service from everyone involved .
In my opinion the surgery is efficient in every way.
GP surgery review: edlington-health-centre-practice
Title: 2 doctors but one doesn't do anything
Rating: 1 out of 5
Visited: August 2023
Can't get a appointment with the only female doctor at practice apparently she doesn't see patients and can only get a appointment with male in a months time. Don't use this practice.
GP surgery review: edlington-health-centre-practice
Title: What’s the point in a practice service
Rating: 1 out of 5
Visited: February 2023
This is not the first time this has happened where I’ve called to make an appointment with the surgery for my daughter and been refused without even asking the age of the child to begin with not to mention not asking the reason I’m calling for. Just to be told straight away at 4 minutes past 8am opening time that they only had two appointments available for today and they have already gone. This is the 3rd time we have been refused now and the two previous times resulted in her being admitted on iv’s! It’s simply not good enough and definitely not providing a service for anyone.
GP surgery review: mexborough-health-centre
Title: Appalling Practice
Rating: 1 out of 5
Visited: April 2023
Chasing up a prescription which has not gone to pharmacy from day before…on phone on hold nearly 2 hours decided to go down instead kept waiting another 30 mins only to be told Doctor off today and she might sign it off by Thursday. One receptionist manning phone and only one couple waiting in waiting room absolutely disgusted. 
Seriously need to get more staff and better doctors not just part time ones. This practice is continually getting worse.
GP surgery review: mexborough-health-centre
Title: Phone call issue
Rating: 3 out of 5
Visited: October 2022
On the line 48 minutes started at around 11.15 was number 5 in the queue ended up number 1 for over 20 minutes had no answer, so gave up.
Did it become lunch break during my wait I wonder?? I Tried at the same time from my husbands phone to be told number 3 in the queue,  this surley needs sorting!!
GP surgery review: mexborough-health-centre
Title: Misadvised by receptionist
Rating: 1 out of 5
Visited: October 2022
I was told my blood test results were normal & no further action needed.
2 weeks later, received a call from a gp stating they were actually severely high & further action was definitely needed.
Sent email complaint & a week later still awaiting a response.
Such a shame about the receptionists as the actual GP's are very good when you finally get a  appointment to see one.
Even before the above matter, some of the receptionist could do with some customer care training
GP surgery review: mexborough-health-centre
Title: Phone waiting
Rating: 1 out of 5
Visited: March 2022
Been on the phone 1 half hours from caller number 3,from caller number 1 been waiting 50 minutes still no one answered.Put the phone down really anoying no one answering.
GP surgery review: mexborough-health-centre
Title: Frustrating
Rating: 1 out of 5
Visited: February 2022
It would be easier to get an appointment with the queen!! I understand triage and I understand the pandemic, what I can’t understand is why I can’t see my doctor, get advise from my doctor or that a prescription can’t get to the chemist (100yards away) in the same day as promised!

It would be nice for the receptionist to pick up some manners and customer service skills. I’m assuming that people who call the doctors are ill or need advise - what these people DONT need is attitude!! Maybe I could suggest using a little empathy, understanding and patience - qualities the receptionist at this health centre does not have.

Frustrating
GP surgery review: mexborough-health-centre
Title: Appauling service
Rating: 1 out of 5
Visited: January 2022
One of the receptionist's is nothing but rude every time I ring she acts like she's a doctor and constantly refuses appointments  something needs sorting.
GP surgery review: the-mayflower-medical-practice
Title: Frustrating appointment system
Rating: 3 out of 5
Visited: October 2022
Good front of house staff (administrators) and Doctors ok when an appointment can be made. However, the appointment system can test the patience of a Saint. Want an appointment, ring at 0800 and so does everyone in the locality. No differentiation of urgent or non urgent. Miss the day’s schedule call again tomorrow. 
Alternately book on line but a full calendar is not available and no published advice on when the next dates would become available for those with non urgent but worrying conditions.
I must admit I do not have a ready answer because I don’t know all the facts and competing priorities but surely, with all our smart systems, it is not beyond the “wit of man” (sorry ladies but man in this sense includes everyone) to design an appointment system that looks after the customer (patient) and not the shopkeeper (Doctor)
GP surgery review: the-nayar-practice
Title: Great service
Rating: 5 out of 5
Visited: June 2023
I am very satisfied with the service at Nayar Practice. I have no troubles booking quick appointments and the availability is brilliant compared to other practices. The staff genuinely cares about the patients and always give their best despite the issues with the NHS.
I highly recommend this practice for anyone in Edlington area.
GP surgery review: the-nayar-practice
Title: Absolute Joke
Rating: 1 out of 5
Visited: March 2023
Rang at 8.05
8 in queue 
90 mins later now no 2
Why does it take so long to answer the 7 calls before me
Obviously the system is not working or the staff aren't 
Appalling service
GP surgery review: the-nayar-practice
Title: Not a very good experience
Rating: 1 out of 5
Visited: November 2022
Not a good experience with this practice at all.
 Main receptionist is rude and has an attitude and isn't helpful.
Asked for a complaints form, Receptionist refused to give me one with out me detaining why I needed it. Can't complain are report problems as the receptionists refuses to hand over the forms.
Leanthy 1 to 2 hour wait to get threw to the sergery to book at appointment.
Once you do get threw, it's a 45 minute wait to check in, then the receptionist accuses you of being late.
It's just all round gone a little down hill.
I think it may be time to change my GP practice, as when I have to ring the receptionist it gives me anexity with the attitude they I receive.
Overall the doctors and nurses are lovely people and very good at there jobs.