janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: guide-bridge-medical-practice
Title: Terrible care
Rating: 1 out of 5
Visited: November 2023
My husband has been sent for a lot of tests recently. We spoke to a doctor on the phone for the results, he was totally unprepared. No explanation of why he was sent for these tests, and no explanation of the results.  No explanation of the results of a scan. Phone call from hospital to attend for a procedure. This was a complete surprise as we hadn't been informed of the need for the procedure by our GP. Basically we have no idea of what is going on and nobody wants to tell us. I agree with other reviewers, this was a really good practice, now there is a total lack of care. I sent an email one week ago, this has not even been acknowledged let alone properly replied to.
GP surgery review: guide-bridge-medical-practice
Title: Horrendous service!
Rating: 1 out of 5
Visited: June 2023
I was supposedly given a list of regiment injections at certain periods apart! But! This surgery seems to think it can change the regime at will! I've just been for my so called appointment! But! Was notified the time wasn't what they'd written down for me! In fact they'd just changed it without notifying me! The receptionist said that we could change the dates to a different period!
So! What has happened to the regimented period of injections?
I told them to forget it! And walked out!
Disgusted!
GP surgery review: guide-bridge-medical-practice
Title: Shocking practice
Rating: 1 out of 5
Visited: April 2023
I was sent a txt by the surgery to make an appointment to discuss my lifelong care. So I rang up to make a appointment I was number 2 in the queue then went to number 1 after about 2 minutes then I was number 1 in the queue for over half a hour so I stayed on the phone and walked down to the surgery whilst still on hold when I arrived at the surgery there was no one at all in the waiting room and 3 receptionists sat there . I said why are you not answering the phones she replied (very rudely)we are extremely busy so I said I’m on hold to you right now and showed her my phone still on hold I was on hold for just over a hour at this point .   I said can I make an appointment please and she had the cheek to tell me ring back at 8 am we have no appointments.  So I just walked out laughing to myself what absolute joke this practice is it’s the worst one ever please don’t sign up here . I’m in the process of changing surgery’s now which is a shame because it use to be fantastic I think this surgery really needs looking into my higher up people.  As for my appointment I think I will just go one the nhs website and sort myself out.    If you want a genuine caring doctors that listen to you please avoid this surgery.
GP surgery review: guide-bridge-medical-practice
Title: Take forever to answer phones
Rating: 2 out of 5
Visited: April 2023
You're currently caller number 1 in the queue". Absolutely sick of hearing that for 20 minutes. Answer the phones and stop being lazy
GP surgery review: guide-bridge-medical-practice
Title: Appalling receptionist
Rating: 1 out of 5
Visited: January 2023
I witnessed a receptionist today deal with a very vulnerable mental health patient, she was rude, lacked empathy and dismissed him quickly from the surgery, complaining loudly in the process about her workload. I am appalled by her unprofessional and intimidating manner and working within the NHS myself I find it concerning that she is able to conduct herself in such a way.
GP surgery review: guide-bridge-medical-practice
Title: Very poor "care"
Rating: 1 out of 5
Visited: December 2022
My 17 week old daughter started with a cough/cold. After a couple of days she started wheezing and showing recession when breathing in. I rang the GP on one phone and 111 on another as I know from experience that the receptionist will just direct you to 111 any way. 5th in the queue for over 10 minutes at 1715 and 111 answered first. After the assessment they recommended an ambulance. The ambulance service rang me straight after and obviously explained how stretched they are. They then proceeded to do a live link video call to review her. As our GP practice was still open, they advised that they wanted her checking and they would ring the GP and send over the notes. They rang back 15 minutes later, very apologetic as they were on hold to get through to the GP. They advised the GP would phone me but said I should head over to them as it was nearly 1800 and they close at 1830. We got in the car and the GP rang. He went through exactly the same assessment stating that he had no notes. I questioned what the point was as she just needed someone to check her breathing and he could hear her crying, coughing and wheezing in the background. He then clearly stated that he couldn't see her until tomorrow even though he was ringing from the practice and I was outside! I asked what I should do if she gets worse and his statement was, "Well if you are worried you should go to A&E or the walk in." 5 hours in A&E and my daughter has bronchiolitis and will be visited by the community nursing team. I am disgusted by the lack of care from the GP and will be making a formal complaint. The hospital staff were under so much pressure and it is clearly not helped by GPs like this refusing to see patients, especially 17 week old babies.
GP surgery review: guide-bridge-medical-practice
Title: Waiting time for appointment
Rating: 1 out of 5
Visited: December 2022
There are currently no telephone or routine appointments until the end of January. Despite being asked to make an appointment. As normal advised to contact 111 or go to the walk in or accident and emergency . Todays receptionist was lovely and obviously cannot give you an appointment due to systems restrictions and employer guidance. I am an extremely clinically vulnerable patient with probable pneumonia but told to attend elsewhere? What does it take to get to speak or see a Doctor? If I go to the walk in or accident and emergency, I could pick up something more than I go in with. At least the young lady receptionist today was lovely and should teach the other receptionists whose condescending, aggressive attitudes would do well to take note of.
GP surgery review: guide-bridge-medical-practice
Title: Lost Details
Rating: 1 out of 5
Visited: November 2022
I rang the surgery to ask about my repeat prescription not being sent electronically to the pharmacy like it usually is and was told that it had been printed off at the surgery and would need to be picked up. However, the lady I spoke to couldn’t find my prescription and I could hear other members of staff helping her find it. I will say the lady I spoke to was really helpful and understanding and went and spoke to the GP to either get it printed off or sent to the pharmacy urgently. I really do appreciate her help. But I’m now really worried that the paper prescription, with all my personal and confidential details on, is now missing somewhere in the surgery.
GP surgery review: guide-bridge-medical-practice
Title: Poor appointment booking system
Rating: 0 out of 5
Visited: November 2022
I haven't actually seen a GP here since 2018ish. I managed to have one telephone consultation with a GP, not really suitable; a telephone consultation doesn't offer the same engagement as an 'in-person' appointment. Of course, when covid was rife, telephone consultations, were an unavoidable consequence, but using covid (still) as a reason, not to revert back to the old appointment system, I feel is unacceptable.  
The ring at 8:00am tomorrow syndrome is the stock situation now which I find shockingly bad. I've had to visit the practice twice in the last few months, to see the nurse,and there wasn't one person waiting to be seen by any GPs. I asked the receptionist, there and then, if I could make an appointment to see my GP, and even though I was there, in-person, the answer was no and to ring back the following morning at 8:00am.
GP surgery review: market-street-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: September 2023
Very speedy response to an online consultation today which was very much appreciated and received treatment the same day. I've found all reception staff are very helpfull and do a fabulous job. Thankyou.
GP surgery review: market-street-medical-practice
Title: Impressed with service
Rating: 5 out of 5
Visited: August 2023
Did online consultation yesterday contacted with appointment for today , even changed it for me around my work time , lovely  doctor! Receptionist pleasant,  impressed how quick I was seen , thankyou
GP surgery review: market-street-medical-practice
Title: Disappointed with service,
Rating: 1 out of 5
Visited: March 2023
My family has been with this surgery for over 50 years! myself and my wife still registered here as close to home however whenever appointment needed we are told to ring at 8am but never any appointments left so just told to ring following day. We are not technical minded and don’t do much online so our only option is to keep ringing each day. Been trying for appointment for over 3 weeks but still nothing, was told to ring 111 and was told to go a&e and they would send ambulance !! My wife now has serious chest infection which could have been resolved with antibiotics had she seen a doctor! Myself, a diabetic and COPD patient not as seriously ill but still has chest infection but no appointment! I appreciate NHS are stretched but this is ridiculous we have no faith in the system anymore it’s appalling the service the surgery is offering and yet they say they are open to new patients...they cannot get to see all the patients they have on the books now! This has been the same now for at least 6 years and enough is enough now. Something needs to change and soon. I have just physically been into the surgery to book an aftercare appointment requested by A&E doctor for my wife and was offered one following day??? didn't need it until 2 weeks time but just proves they do have appointments! how many of these emergency times do they keep back and how many are not used up when we really need to be seen.
Online appointment system works great for those who can work the internet out but we elderly can’t do this so only option we have is to ring up at 8am each day. Need to find a better solution and fast, no wonder A&E is so busy these days.
GP surgery review: market-street-medical-practice
Title: Small
Rating: 1 out of 5
Visited: November 2022
Good practice very friendly staff approachable and comforting Good practice very friendly staff approachable and comforting Good practice very friendly staff approachable and comforting
GP surgery review: market-street-medical-practice
Title: Still can make same day appointment
Rating: 4 out of 5
Visited: November 2022
If you can call them from 08:00, that you can still get the appointment for the morning time. Doctors are nice and they willing to provide professional advice for me or make referal to Tameside hospital
GP surgery review: market-street-medical-practice
Title: Very unprofessional
Rating: 1 out of 5
Visited: October 2022
I had a blood test done at this gp and few weeks later they didnt get back to me about my results so i called in and they said everything was fine. I joined a different gp later on and they looked at the same results and said my results weren’t normal. Going to this gp would be a waste of time. Dont bother.
GP surgery review: market-street-medical-practice
Title: Continual failure
Rating: 1 out of 5
Visited: September 2022
Ongoing revolving door of poor doctors, no consistency in care. Market street mess up my prescriptions with ongoing issues. Unable to do referrals properly so 3 different departments rejected referrals leaving to delay in treatment
GP surgery review: market-street-medical-practice
Title: Questions about the level of care
Rating: 0 out of 5
Visited: February 2022
I have been a patient of this practice for over two years I can honestly say that I have tried time and time again to resolve issues that should be easy to resolve if it felt like someone cared. The doctor who is supposedly looking after my diabetes care 2 years has never once asked to discuss my diabetes or give me an appointment.  
I have walked out of the doctor's office in disgust at the appalling attitude and lack of care. Over the years I have seen heaps of doctors some great some not too bad but this is on another level.  
I have lots of very serious medical problems. I've made official complaints twice, been so low at times that I have felt suicidal. When I last felt like this it was a Friday and when I called they just said to ring back on Monday... it raises questions about the care.  
Sad that with a bit of care and effort they could they could be good...but that is a long way off... my advice is to always leave feedback and complain when necessary. I'm glad it's not my karma I have to live with. Shame on them.
GP surgery review: medlock-vale-medical-practice
Title: Poor service from the admin side
Rating: 2 out of 5
Visited: September 2023
I send my email prescriptions in at the beginning of each month and by the end of the month I have to chase them up each time.  You also struggle to get an appointment, wait endlessly over an hour to be cut off, the office/admin side is very poor.  When you do get to see a doctor they are brilliant!  It is such a shame this side of the surgery lets itself down.  Need more staffing.
GP surgery review: medlock-vale-medical-practice
Title: Above and beyond service
Rating: 4 out of 5
Visited: June 2023
Today I called concerning a txt i had recd from the practice with a link attached which did not work, a very helpful member of the reception staff took this issue away and called me back with how to access the service i required via a different route, i feel this was above and beyond the service required and am very grateful for the kindness and care shown whilst i am having a difficult time, thank you
GP surgery review: medlock-vale-medical-practice
Title: No Appointments
Rating: 1 out of 5
Visited: February 2023
They never answer the phone I have waited over an hour for an answer and then the call cuts out. When I did get through I was told there not appointments I explained I needed an appointment for a prescription and was told to ring at 8am the next day as the appointment we’re available to book till the next day. This isn’t possible for me and when I told her this I was then told well ring at 12 pm on Thursday I work full time for an emergency service therefore it is not possible for me to ring a certain times of the day. I will now run out of my prescription and not be able to order any inhalers until this is sorted.
GP surgery review: medlock-vale-medical-practice
Title: Shocking doctors and getting worse
Rating: 1 out of 5
Visited: February 2023
On the phone over 1 hour and was only 5th in the queue 
It’s 1pm in the afternoon, clearly this surgery needs more staff
GP surgery review: medlock-vale-medical-practice
Title: Very poor
Rating: 1 out of 5
Visited: January 2023
I have rang this practice daily for a good few days I can get through at 8 am but 22 in a queue everytime I ring , is the phone set at 22 I was left ringing for 1 hour 2 minutes and then it hung up on me . 
My husband rang he’s on pay as you go  he was 16 in a queue same happened to him cost him £7:50 they need some sort of system that tells you as soon as appointments are taken there’s no more for that day instead of you hanging on till your 1 in the queue to be hung up on or told no more appointments left it’s a disgrace pay your national insurance for 40 years and can’t get to see a Doctor shouldn’t be in this job if they can’t even be bothered to speak to you
GP surgery review: medlock-vale-medical-practice
Title: Dont bother
Rating: 1 out of 5
Visited: January 2023
The reception staff seem to be trained to be as awkward and condescending as possible. They certainly don't care about their patients and trying to get them to book a GP appointment seems an impossible task.
GP surgery review: medlock-vale-medical-practice
Title: Shocking
Rating: 1 out of 5
Visited: May 2022
My partner is 85 and has trying to SEE or speak to a doctor for weeks he has been to the surgery at 7.45 in the morning with no success, he has rung at 2mins to 8am only to be told he is no.20 in the que, he waited 1and half hours only to be told no appointments left and to call again tomorrow, his daughter came from 30miles away and took him to A/E at 8pm in the morning, this is absoulutly shocking.
GP surgery review: medlock-vale-medical-practice
Title: Is this the worse?
Rating: 2 out of 5
Visited: April 2022
Just another complaint about the telephone service at this practice. I appreciate there are demands on the service, so if there are get more staff to at least answer the phones. Today 28 April rang in response to a letter from said practice to make a "routine" phone appointment with one of the GPs. Started the call at 13.27, position 9 in the queue, not too bad seeing it's been double figures in the past, at 15.13 finally get answered, 106 minutes later. That's just under 12 minutes a waiting place on the list. My call lasted 3 minutes, maybe I was fortunate it was only to make a "routine" appointment and I sympathise with those whose calls take longer, but 106 minutes, hopefully not at a premium rate is a bit much. Will anyone in the practice take note of just another brassed off customer/client/patient and review the complaints on here, unlikely.
GP surgery review: medlock-vale-medical-practice
Title: Good receptionist
Rating: 3 out of 5
Visited: April 2022
Tried phoning for a telephone consultation. After many attempts I got through. The receptionist was very nice and understanding. Got me a phone call with the doctor Same morning. Only downfall is the amount of times you have to try to get through.
GP surgery review: medlock-vale-medical-practice
Title: Very poor practice
Rating: 1 out of 5
Visited: February 2022
Rang this surgery 70 minutes ago to make an appointment was. 9 in the queue now 2 .How ridiculous is that!!!@10p per minute.?
They are an absolute joke and the joke is on us.
GP surgery review: millgate-healthcare-partnership
Title: It’s just hard work
Rating: 2 out of 5
Visited: August 2023
I don’t contact the Doctors very often.
However I had to get up at a certain time to fill in a form for an appointment in relation to a knee injury/problem
I didn’t get a call from a clinician that would have taken two minutes. Instead I get a text saying they have made an appointment for me in a different town when I’m not in the country.
As A result I tried to ring the surgery without success but did get a recorded message telling me the call was being recorded and what I should do if I had life threatening conditions.
Due to this I actually visited the surgery and was met with what appeared to be sustain and can’t be bothered attitude.
I believe a phone call would have taken no more than 2-3 mins and instead it took form filling, phone calls, visits to the surgery and appointment over a month away.Dealing with this practice is very frustrating and hard work.
Unacceptable.
GP surgery review: millgate-healthcare-partnership
Title: Terrible, terrible service. Steer clear.
Rating: 1 out of 5
Visited: July 2023
Recently had a back problem, spent 9 hours in A and E, told to ask my GP for additional pain relief to what I had. I rang 6 times over the next two days, even made an appt with 111 to get a telephone appt. Only received text messages. Point blank refused to prescribe any additional pain meds, ( via text) I was unable to get out of bed. Not once has a GP rang me but they managed a repeat prescription and sicknote without even speaking to me. Surely Employers wouldn't be happy with this? I have made a complaint and am still awaiting the outcome. I have changed GP's but cannot start until the 24/ 7. Millgate's response was to lock my online account and I have to call in the surgery to get it unlocked so I am working off fingers crossed I don't get any worse. A disgraceful way to conduct business. I should have read the reviews and taken heed, trying to speak with a GP here is like trying to speak with a celebrity. 
Do not sign on at this surgery if you expect to speak with a GP either by phone or face to face. I have been with them for less than a year and this is the first time I have needed a doctor, I have seen the nurses and they are very pleasant but if you need a GP go to your nearest casualty or walk in centre.
GP surgery review: millgate-healthcare-partnership
Title: Great service
Rating: 5 out of 5
Visited: July 2023
A couple of weeks ago I had to put in a repeat prescription and the normal maximum turnaround is 48 hours. As I have to live in two places, I had to go back to Bury on Day 2 of the turnaround so I  went into the Ann Street site to see if it was ready. It hadn't been done yet owing to the fact that it was still within the 48 hour turnaround period and the surgery clearly had a lot of prescriptions to deal with which I felt was fair enough. However, this practice exceeded my expectations once again. When I explained to the receptionist that I had called in on my way to Bury, not only did they find my repeat prescription request, they asked the person who normally does prescriptions to ask if there was anything they could do. I was astounded as the person concerned came to the reception window and said if I could wait a few minutes, they would get the Duty Doctor to sign it off. This meant I got my medication before I went back to Bury, This was, yet again, an example of the excellent service from this practice.
GP surgery review: millgate-healthcare-partnership
Title: Excellent service
Rating: 5 out of 5
Visited: July 2023
I needed an urgent prescription tbe other week and as it was a Thursday, I knew the surgery would be open until 8pm. I rang about 6.15pm. It didn't take long to get through and the receptionist was very helpful and understanding when I explained my predicament. The Duty Doctor rang me back within 5 minutes and I picked up my prescription at 7.30pm, and was then able to get my much-needed medication from a lat-night chemist. Once again, I find myself very impressed by the service I received. Thanks, once again, Millgate Health Partnership for exceeding my expectations.
GP surgery review: millgate-healthcare-partnership
Title: Feel safe in the hands of this medical practice
Rating: 5 out of 5
Visited: June 2023
I felt one of my prescription medications wasn't working as well as it used to so I raised this in the comments section of the repeat prescription request section of the NHS app. A few days later I received a text message with an appointment to see a GP in one weeks time. The GP discussed my symptoms with me, gave me some options & together we decided on my treatment going forward. Sorted!!! Thank you Millgate.
GP surgery review: millgate-healthcare-partnership
Title: really annoying!
Rating: 3 out of 5
Visited: May 2023
Fed up being bombarded with e mails re a online medication review.
filled it in 3rd May, had a e mail reply to that effect, and then another 8 e mails to complete the review! Wonder how many more I am going to get?
Makes you wonder why does this medical practice not know what medication I am on anyway? don't they look at my medical records?
GP surgery review: millgate-healthcare-partnership
Title: Below poor.
Rating: 1 out of 5
Visited: May 2023
Surgery left a message for my father on 18th May. Ring Surgery, I am his carer he is 84. I have tried three times now and held on 15mins on each occasion. This isn't a one off, it is all the time. Wants a decent manager.
GP surgery review: millgate-healthcare-partnership
Title: impossible to contact
Rating: 1 out of 5
Visited: April 2023
Want to book a PSA test,  information says use NHS app that says unavailable, go back to direct contact that directs to a third party then says unavailable can't even book my statind prescription. Need to move to a better practice before this one kills me.