janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: south-lawn-medical-practice
Title: Poor service in the extreme
Rating: 1 out of 5
Visited: April 2023
Having seen a nurse over a week ago and being recommended for antibiotics I still do not have any medicine. 
My infection has resulted in pain and time off work which all could have bern avoided if I had my prescription issued to me. I am still waiting for with liilttle or no update.
GP surgery review: black-torrington-surgery
Title: Helpful practice
Rating: 5 out of 5
Visited: May 2022
We recently moved to the area and our son has very complex health needs so we were very worried about the transition to a new practice. Although we have not seen a Gp face to face we have had several communications via the phone. All of the staff have been very helpful. The initial phone consult took over an hour but we were not made to feel rushed and and all of our sons needs were addressed and plans put into action. The receptionists have all been very kind and helpful and the practice nurse has been very supportive. Thank you Blake House surgery.
GP surgery review: black-torrington-surgery
Title: Worst practice I've come across in 50 years
Rating: 5 out of 5
Visited: May 2022
Worst medical practice I've come across in 50 plus years.  So been a patient for one and a half years,  no visits to the surgery as nothing wrong. So when my back went,  they didn't respond for four days leaving me in agony. Then they wanted me to drive (impossible with that condition) to pick up a prescription. My partner could pick one up from a chemist in Okehampton but they can't do that as they don't do electronic prescriptions unlike every other practice around here.  In the interim I've seen (at my own cost) a private physio,  oesto and chiropractor. One other matter they wanted to know why I hadn't completed a review of their practice when todate they have never we've seen me.  So if you're thinking about moving to this practice. Don't. Go to Okehampton or Holsworthy
GP surgery review: chagford-health-centre
Title: Rushed and not attentive
Rating: 2 out of 5
Visited: June 2023
I'm really sad to say that since I've been attending the practice for the past 4+ years it's really gone downhill. The doctors rush through any analysis, don't listen to the varying issues or seem to take care in identifying conditions before rushing you off, even when the practice is quiet and there's no one waiting to be attended to. Newer doctors are particularly dismissive, really denting my trust in the analysis, as I have been prescribed the wrong medicine in the past.

I've spoken to other locals who have even changed practice to Moreton Hampstead (which I am also looking to do), due to the poor attentiveness of the doctors in Chagford, it truly is a shame and I feel like it should be addressed somehow.
GP surgery review: caen-medical-centre
Title: The staff have been informative and caring
Rating: 0 out of 5
Visited: September 2023
I had my first TIA in June 2023, it was a Saturday and I was driven to A&E at North Devon District Hospital Barnstaple.  
I was very quickly attended to given an ECG, scan, blood pressure check and blood test, and eventually released although the doctor in attendance wanted me to remain in hospital because as it was the weekend no stroke specialist was on duty. In due time I had an appointment to see the specialist who changed my medication. I had regained the small difference to my face very quickly.  
The 2nd TIA happened 4 months later whilst I was in Spain, the Spanish hospital all checks and gave me a letter for when I returned to the UK. My local Surgery referred me back to the hospital, the specialist was concerned that I’d had another stroke within 4 months and this time my speech was affected, following this I’ve had an MRI scan and today an ultra sound scan and was informed that my carotid artery is only 25% furred up so nothing to worry there.  
She was kind and informative and did her job extremely well. Throughout the time since I had the 1st TIA the staff at the hospital have been professional, informative and caring.
GP surgery review: caen-medical-centre
Title: Always helpful!
Rating: 5 out of 5
Visited: July 2023
Just to say how efficient the practise was yesterday. I needed urgent medication and this was organised and sent direct to Lloyd's Pharmacy so I could collect that afternoon. Thank you really appreciated their help.
GP surgery review: caen-medical-centre
Title: Very unhelpful receptionist
Rating: 1 out of 5
Visited: May 2022
Needed to speak to a Doctor told I need appointment nothing available for a week eventually after 3 calls Doctor phoned me and did what I asked no problem.  The rest of the country have had to get on with life post covid except for Caen Medical centre.  A & E you can walk in and treated in 35 mins!!! But you can't get an appointment to speak to a doctor for 7 days!!! Things need to change quickly
GP surgery review: caen-medical-centre
Title: Terrible
Rating: 1 out of 5
Visited: March 2022
Totally unhelpful and unwilling to assist with a simple request. You cannot book an appointment to see a doctor and you have to wait weeks for a doctor to call you. Just not good enough.
GP surgery review: caen-medical-centre
Title: Good service
Rating: 4 out of 5
Visited: February 2022
I sent an e-consult and was contacted the following day and an appointment was made for the same day.  Happy with the service.  I have dealt with the surgery many times on behalf of my elderly parents and found all of the staff helpful. Telephone queues are sometimes long but this is due to the current situation and lack of staff so you have to make allowances.  Overall service is good.
GP surgery review: combe-coastal-practice
Title: Breast lump care
Rating: 0 out of 5
Visited: January 2024
I found a lump on the Tuesday before Christmas. I talked to my GP about it and she made me an appointment first thing the next day. I was examined and indeed had a lump but she really put my mind at ease saying she didn’t believe it was a lump of concern, but would refer me anyway.  
Despite there being three bank holidays, I have just been seen at North Devon hospital two weeks after my GP referred me. The treatment there was wonderful; slick and well communicated. The staff were friendly, cheerful and upbeat and really put me at ease. Thankfully it’s a happy ending to my story as my mammogram and ultrasound were all clear.
GP surgery review: lynton-health-centre
Title: Fantastic service
Rating: 0 out of 5
Visited: May 2023
I wanted to pass on my thanks to my GP and the Breast Care specialists at NDDH. I rang my GP on Tuesday morning, had a face-to-face appointment on Tuesday afternoon, then was offered an appointment in the Breast Care Dept at NDDH on the Thursday. I was given a thorough, kind, compassionate and gentle treatment throughout and I left the clinic knowing that my lump was not something to worry about.  
I cannot fault either Lyn Healthcare in Lynton or the Breast Clinic at NDDH with the speed, kindness and professionalism. I think the whole set up is fantastic and I so appreciate it, so thank you very much to all.
GP surgery review: cranbrook-medical-practice
Title: Quitting smoking
Rating: 5 out of 5
Visited: September 2023
It's not easy to give up smoking after so many years of dependence, though the help and support the surgery offered has been a huge help and, as of today, I am now 4 month free of the habit.  Thank you Cranbrook Medical Team
GP surgery review: cranbrook-medical-practice
Title: Great Practice
Rating: 4 out of 5
Visited: January 2023
Have nothing but praise for the staff working at this surgery. They go above and beyond for their patients.
GP surgery review: cranbrook-medical-practice
Title: Never have any appointments
Rating: 1 out of 5
Visited: November 2022
I literally spam called this surgery for 30 minutes at the start of the day. About 30 minutes after the start, the line was finally not busy. They told me that everything was booked already.
GP surgery review: ide-lane-surgery
Title: Outstanding service
Rating: 5 out of 5
Visited: December 2022
At a time when healthcare challenges are at an all time high, I can’t fault the service offered by the ide lane surgery team. 
A quick eConsult and a same day response for my poorly child, saw him treated quickly, and effectively. Really can’t speak highly enough of this surgery every time I’ve needed medical help, always working beyond ideal capacity and giving 110%. Thank you!
GP surgery review: pinhoe-surgery
Title: Convenient weekend clinic
Rating: 5 out of 5
Visited: October 2023
Great to take my son to a weekend flu immunisation clinic . Greeted with a smile, efficiently run so we were straight in and out. Fantastic.
GP surgery review: pinhoe-surgery
Title: Quick and efficient
Rating: 4 out of 5
Visited: October 2023
took daughter for flu jab very efficient and quick process. staff all friendly and helpful ………………………..
GP surgery review: pinhoe-surgery
Title: Brilliant
Rating: 5 out of 5
Visited: October 2023
Today we had my sons first flu vaccine. The surgery was welcoming and we didn’t have to wait, we were greeted by a friendly lady who showed us into a room, where a lovely man talked us through the nasal spray and quickly administered it to our son, Offering him a sticker at the end. All very quick and smooth which is just what you want when you have a child, no waiting and no messing around. Very pleased
GP surgery review: pinhoe-surgery
Title: Very friendly team
Rating: 5 out of 5
Visited: October 2023
My young son attended for his flu vaccine and the staff were so friendly and made him feel at ease with bubbles and teddies and a little chocolate treat and some drawing activities. This helped greatly and didn’t go unnoticed.
GP surgery review: pinhoe-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: October 2023
Arrived for my son’s flu vaccine this morning 10 mins early - went straight into to see a doctor who explained everything clearly to me and any after effects to look out for and what to do if they happen. Instantly put at ease and back out the door within 5 mins. Absolutely could not fault this surgery.
GP surgery review: pinhoe-surgery
Title: Great children’s flu clinic
Rating: 5 out of 5
Visited: October 2023
The flu clinic has been great this year. Really made it child friendly. Cocomelon on the tv, colouring for the kids, nurses prepped with stickers. 
The whole thing ran smoothly and we didn’t wait to go in to have the jab, staff were friendly and welcoming.
GP surgery review: pinhoe-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
I came for the kids flu vaccination clinic held on a Saturday. It ran very smoothly , there was toys and colouring laid out and kids tv on which main it feel less scary for the children. We went straight in there was no waiting around and they even got a sticker and chocolate. Very good experience
GP surgery review: pinhoe-surgery
Title: Low stress experience
Rating: 5 out of 5
Visited: October 2023
Relaxed and friendly atmosphere for the children, but no guidance on aftercare with the injection (the first time he had this) and I was so focused on my Son I didn't think to ask at the time.  I feel this should have been something that the Doctor/Nurse should have gone through with me
GP surgery review: pinhoe-surgery
Title: Child flu vaccination clinic
Rating: 5 out of 5
Visited: October 2023
We attended this morning for the child flu vaccination clinic. The surgery had made a real effort to make it welcoming to children with cartoons and toys in the waiting area and cuddly toys in the clinic rooms. The staff really put my 2 year old at ease, and the stickers and chocolate button were very well received!
GP surgery review: pinhoe-surgery
Title: Preschool flu vaccine clinic - very good
Rating: 5 out of 5
Visited: October 2023
The toddler flu vaccine clinic is a great idea, it was fast and efficient and the team were very considerate and kind when our toddler was feeling very frightened about the experience
GP surgery review: topsham-surgery
Title: Poor service and communication
Rating: 1 out of 5
Visited: September 2023
When I signed up to this surgery I had to fill out a form and email it over. I couldn’t go in a full out a paper copy because I was extremely unwell. Three weeks later when I go to make an appt because of said illness, they claim to have lost my email and so I wasn’t registered although I had proof that I had sent it. I had to start the process and wait period all over again. Also good luck trying to get them to answer the phone.

After this it took them months to sort out a transfer of care and they actually ended up requesting that I did the legwork from my old GP and hospital to get it sorted from that end who informed me it doesn’t work that way and that it shouldn’t be my responsibility. 

I was booked in for a flu jab, turned up on time heavily pregnant, to a huge queue bending around the street in heavy rain. I inquired at reception as to the queue and my booked time, the receptionist of whom was extremely rude. She kept telling me the clinic wasn’t for me and was for people eligible for a free flu vaccine. When I trying to explain myself, and that I am eligible for multiple medical reasons she was exceptionally rude, wasn’t explaining the situation well and she was clearly frustrated at the whole situation. People in the queue had to speak up to her on my behalf because of her attitude. It ended up being understood that the queue was for a ‘clinic 1’ for over 65s and the next clinic was for my age group and they are probably not even going to do my clinic group today. I asked why I wasn’t informed it was going to be cancelled then, to which I got a snarky response about how I could see that they were busy. So I was told I could wait and see if I would be seen. When I explained that I was heavily pregnant and couldn’t stand up that long, and that I’m also extremely unwell, in the rain where I could actually end up catching the flu it was only then that she said I could sit down in the reception but still with no timeframe or guarantee I’d be seen. So I politely declined. I wish I’d booked and paid for a flu jab at Tesco now! 

And finally, I rang the surgery to confirm an appointment that was booked for me on a Sunday and wanted to double check it was actually at the surgery as it was at a weekend. They confirmed that it was. So, to make matters worse, I battled 3 hours in pouring torrential rain and road closures on a Sunday for a drive that’s usually 15mins down the road to turn up and see the surgery was closed because it was in fact not at the surgery but at the hospital.

This surgery has poor service, is completely untrustworthy, with rude staff. A lot of local Facebook pages bemoan the service at it.
GP surgery review: topsham-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: April 2023
My husband and I have been patients here for many years.  We have experienced nothing but the best help, care and consideration whether doctors, nurses or admin staff.  True it's sometimes difficult to reach the surgery by phone and there is quite a number of trainees of registrars but that's because the doctors are attached to a teaching hospital.  Well done everyone an thanks for everything.
GP surgery review: topsham-surgery
Title: March 2023 and still not returned to a normal service
Rating: 1 out of 5
Visited: March 2023
Virtually no appointments available for the next month.  Only Doctors listed seem to be part-time and frequently changing names. As for the telephone, if this is answered in under 15 minutes it would be a miracle.  I note that the Surgery never responds to any reviews!!
As this seems to be regularly described as the worst Surgery in Exeter it is not surprising that they cannot defend their appalling service.  Please can we have second surgery in Topsham?
GP surgery review: topsham-surgery
Title: Virtually closed
Rating: 1 out of 5
Visited: March 2022
Topsham Surgery appears to be the only Surgery in the 
Exeter area that has no intention of returning to working! 
Everything is too much trouble. All they do is send out messages telling you not to contact them! The answerphone message (after you have held on for ages) begins with telling you not to leave a message if your query is about COVID but to contact 111.  So just what IS occupying the doctors as it is certainly not dealing with their patients!  All of my friends and colleagues tell me that their surgery is almost back to pre COVID days but not Topsham Surgery.  The people  of Topsham and surrounding area just want a Doctor’s surgery where Doctors are available occasionally!  Is there any hope?!
GP surgery review: westbank-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Fantastic treatment as always. Nurse managed to attend to a leg wound. So grateful I didn’t have to go to A &E. A big thank you to receptionist also getting a quick appt at Exminster. They know of my situation with my very poorly husband.
GP surgery review: westbank-practice
Title: Brilliant care
Rating: 5 out of 5
Visited: July 2023
Very quick response on telephone. Easy to book appointment. Excellent care from my GP as always. Never feel rushed and time taken to talk through any problems.
GP surgery review: westbank-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: August 2022
Last week I had a telephone consultation with the GP who has been helping me with my condition for a couple of years. He had a concern and within half an hour I was being thoroughly examined. We discussed the result of the examination and I was then referred to the the appropriate team who I am seeing on Tuesday. I think that the speed with which the was seen and assessed was remarkable. At this point practice every is outstay. The reception team are polite, knowledgeable and helpful, all with a great sense of humour. The nurses are all quite remarkable, warm and extremely good. The doctors that I see are true outset. I would like to say a big thank you to Everyone for such a fantastic practice.
GP surgery review: westbank-practice
Title: Wonderful practice working under pressure
Rating: 5 out of 5
Visited: March 2022
Over the last few years I have always received excellent care at Westbank and Starcross and have always been able to get a face to face appointment when needed. Our GP services are under severe pressure, but I have always been treated with kindness and compassion here. Thank you to all the staff who work under relentless pressure, I see you and I am grateful for everything you do.
GP surgery review: beaumont-villa-surgery
Title: nice practise
Rating: 5 out of 5
Visited: November 2023
not by main practice but very helpful  seen on time 
doctor explain everything  to me in detail   very clean and airy
GP surgery review: beaumont-villa-surgery
Title: Continuing Computer Systems Failure
Rating: 2 out of 5
Visited: November 2023
The Beaumont Villas Surgery, part of the Pathfields Medical Group in Plymouth remains closed due to an apparent "computer systems failure". No indication has been given on when they expect this busy, city centre GP surgery will reopen.  All of the staff have been moved to other locations but that isn't helping their disabled patients to receive a local service. Having now spent over £100 on taxis to reach their other locations in the last two weeks; I wish they'd update us on their frontdoor notices about when they'll be reopening?
GP surgery review: beaumont-villa-surgery
Title: Prescription query
Rating: 2 out of 5
Visited: November 2023
Requested repeat prescription Monday 7am through NHS app. Thursday called surgery as still not approved and explained i was running out of tablets and also one was for a painkiller.. Will be done that day. Friday, today, still not approved. Rang surgery at 8am and I am 1st in queue. Still on hold now and its 8.56am.
GP surgery review: beaumont-villa-surgery
Title: Medication
Rating: 1 out of 5
Visited: November 2023
Every month this year my medication not been sent to pharmacy, pharmacy order give me dates and nothing I then come doctor for them to do whilst there my medication has been the same for years full repeat this year every month nothing in Jan due operation so can't chase or go in so it needs to be sorted it's disgusting that they have changed, been in position 2 for 30 minutes and nothing
GP surgery review: beaumont-villa-surgery
Title: Basically a good practice
Rating: 4 out of 5
Visited: October 2023
Busy inner city practice. Buildings are rather old, tired and impractical and getting through on phone can be a problem. Phone back facility is a big improvement. Then you'll usually find all staff and doctors are pretty good, friendly and efficient. But almost all GP surgeries struggle these days and I think Beaumont Villa does pretty well in difficult circumstances. It's also good that being part of a larger group of surgeries you may be offered a same day  appointment at another surgery. Good if you can travel easily.
GP surgery review: beaumont-villa-surgery
Title: Flu clinics
Rating: 5 out of 5
Visited: October 2023
Fantastic experience! Previously we’ve had to wait for long periods of time before being seen. This year we were given a range of suitable appointment times. When we arrived we were checked in immediately by a very friendly receptionist, then shown straight into the treatment room again by very friendly practitioners and before we knew we were done and out the door. Thank you for such a well thought through experience.
GP surgery review: beaumont-villa-surgery
Title: Excellent
Rating: 5 out of 5
Visited: October 2023
Had my flu jab. Everything was set up excellent compared to previous years. Very organised. Everyone was very friendly and they were well organised.
GP surgery review: beaumont-villa-surgery
Title: great practice
Rating: 5 out of 5
Visited: October 2023
the vaccination was organized, people from the reception ,the ones assisting and giving the flu vaccine were helpful, nice and knows what they are doing. going to beaumont villa surgery is not stressful.
GP surgery review: beaumont-villa-surgery
Title: Really good practice
Rating: 5 out of 5
Visited: October 2023
Thank you to the ‘flu vaccination ‘ team today . You were incredibly welcoming and reassuring . I wasn’t nervous but if someone was I feel they would have been very supportive . Thank you again .
GP surgery review: beaumont-villa-surgery
Title: Very good
Rating: 4 out of 5
Visited: October 2023
We were in and out very quickly. All the staff were very pleasant. A job well done. There were a line of people waiting for their turn but it went down very quickly. It was well organised.
GP surgery review: pathfields-medical-group
Title: Getting worse
Rating: 1 out of 5
Visited: December 2023
Extremely long call wait times just to speak to someone (45mins or longer in my experience).  forced to listen to a political opinion by a doctor whilst waiting which has been on their phone hold system for over a year. Appears to be little regard for the equality act 2010.  The elderly and the most vulnerable, those less able to use internet technology have no choice but to wait extremely long call wait times and then hope that the receptionist shows pity on them when they plead for an appointment.   A traumatic experience just to get to speak to a human.  The need to constantly reorder medication and chase because the Pharmacist doesn't receive the prescription.  Being told to make sure you reorder only to have to go through a the same old long winded process to chase if you don't have internet.  Managing to get an appointment but not at your local surgery, having to get yourself over to a different surgery miles a way whilst in pain.  That's just my experience for one year, don't get me started on the previous year
GP surgery review: pathfields-medical-group
Title: not happy
Rating: 4 out of 5
Visited: December 2023
had to order sabutamol inhalers before christmas ordered them on 18 dec got refused it happens all the time not good enough been to practice 3 times 29 dec went up again and they finally ordered them disgustin