janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: pennine-drive-practice
Title: A consistently horrible experience.
Rating: 1 out of 5
Visited: March 2023
The benefit of going to Pennine Drive is you know what to expect every single time: lacklustre service and condescension.

They won't answer their phone lines, so Patches is always the best way to go. If there's a larger issue, you have to remain very stoic during a call with their secretaries. The last conversation I had included one of the lovely secretaries asking jarring questions about whether I had set up my prescription order, followed by short and curt answers. Before I got a chance to ask my next question, the secretary hung up without a goodbye. 

I very much like Pennine Drive because it gives you a very good idea of what medical service is like in a third world country, so I'd certainly recommend it as a character-building experience!
GP surgery review: pennine-drive-practice
Title: Very poor phone appointment experience
Rating: 1 out of 5
Visited: February 2023
Phoned during advertised hours, selected appointments queue and waited for 1hr 35mins. When answered I was told me to call back in the morning, as all phone consultations for that day were gone. They did not offer a phone appointment for the following day. Was advised to call back tomorrow at 8am or use online enquiry at midnight. 
The appointment line told me many times that my call was valued and to stay on the line. Surely a message saying phone appointments were full and to call back tomorrow at a specified time or to use the online service should have been used.  The psychological impact of waiting on a long hold for nothing is cruel. The wait was pointless and avoidable. This is not a patient-centred caring aspect of the service.
GP surgery review: pennine-drive-practice
Title: Worst surgu
Rating: 1 out of 5
Visited: February 2023
As I'm writing this I've been caller No 1 for 29 minutes just to change the physio appointment date, it's always the same with this surgery, absolute sham and they all have their excuses.
GP surgery review: pennine-drive-practice
Title: Dreadful
Rating: 1 out of 5
Visited: February 2023
Unprofessional and careless receptionists. Getting in touch with my GP practice is very distressing. 

Over the years, Pennine Drive receptionists have:
- provided incorrect test results  
(telling me the results were good when they were not)  
- insisted my medication was no longer necessary  
(I have a long term condition. Medication is for life)  
- been unreachable  
(being caller #1 for an hour and nobody picks up the phone. Regular occurrence)
- ignored communication 
(filed my Patchs requests without taking any action)
- been rude, arrogant, dismissive, etc.  
(not all receptionists)

Patchs was initially a godsend. No more calls to reception! Unfortunately, the tool is now unusable. The online service opens at midnight and often reaches capacity within a few hours (in the middle of the night). In addition, receptionists no longer accept appointment booking through Patchs. 

How are we supposed to get an appointment? Requests via Patchs are rejected. Calls are being ignored. 

At the time of writing, every single rating for this practice is 1/5.
GP surgery review: pennine-drive-practice
Title: Can't even process my registration
Rating: 1 out of 5
Visited: January 2023
Rude unhelpful staff insisted they needed 2 weeks to process my registration but even after 2 weeks they were incapable of doing this or speaking in a polite helping manner. Absolutely useless in the wrong profession making patients more ill is my experience
GP surgery review: pennine-drive-practice
Title: worst practice
Rating: 1 out of 5
Visited: January 2023
At this practice is impossible to get an appoinment.. the receptionists are very rude and not helping with any query. If the doctor said to discuss once the prescription is finished (especially if the symptoms are the same or worse) how can you offer an appt in 2 months time? 
They should at least discuss with doctor to make sure the decision that a receptionist make is a good one. 
Honestly, all reviews are extremly bad and nobody does anyting to improve the service!?!?!? 
I am under the doctors care not the receptionist but obviously this doesn't matter. 
Not to mention all you get are telephone consultations...
This service is appalling..
GP surgery review: pennine-drive-practice
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: December 2022
Virtually impossible to get an appointment.
Made to wait for absolutely ages, reject to be told to call back tomorrow.
Complete disregard for health of patients.
If this was happening in the 19th century it would be hard to believe....
The only suggestion is to go the walk in clinic. But if you can't get there, and even if you could you have to wait for 6 hours.
They are fine for you to rot away at home, you are not even a statistic
GP surgery review: ravenscroft-medical-centre
Title: Great practice, very well organised and great physios
Rating: 5 out of 5
Visited: April 2023
Helpful, pleasant staff and excellent physiotherapy treatment by skilled professionals. It has really helped my shoulder. Very responsive when booking appointments and seeking help. All round, excellent! Also very convenient location as the municipal car park at the rear is free for the first hour.
GP surgery review: ravenscroft-medical-centre
Title: The greatest practice!
Rating: 5 out of 5
Visited: February 2023
Me and my husband have had a great experience at Ravenscroft! What makes this place special is the people who run it from the start till the end.Their services are unparalleled and they provide highest standard of services. The receptionist, nurse and of course the doctors are all outstanding. They have been so friendly, helpful and human throughout! It’s been a tough journey but I’m glad they have our backs. Just top class practice and people! So lucky to be part of their practice.
GP surgery review: ravenscroft-medical-centre
Title: Lovely surgery with excellent staff
Rating: 5 out of 5
Visited: October 2022
Saw a Dr this morning. Such a lovely doctor. She helped me so much in my consultation and even helped me with a referral done by another doctor. Felt very
unwell towards the end of the consult. The Dr took action immediately to make me feel better. She made sure I was comfortable and was hydrated. She was super lovely and caring. She really made me feel much better. So I didn’t delay her anymore we agreed I would move to another room and whilst she saw her next patient she asked the receptionists to look after me. The receptionists checked on me and made sure I was comfortable and allowed me to rest until I was feeling well enough to get up and go home. Overall what a lovely experience to have. I am so pleased I have found this surgery as I have had nothing but positive experiences from the start. Thank you all.
GP surgery review: ravenscroft-medical-centre
Title: This practice is a danger to our health!
Rating: 1 out of 5
Visited: July 2022
Avoid at all cost if you need medical care. I came in as a new patient, with a medical condition after being hospitalized. She didn’t listen to me, made in useful diagnosis that obviously had been ruled out at the hospital and that I had mentioned. Clearly didn’t listen to me, the most upsetting was her way of telling me “one issue per appointment” - so I wasn’t even able to tell her about my health background, mention my several symptoms. Basically came out of there almost crying. I also asked for a prescription and she told me that this medication doesn’t exist in the uk - which is simply not true!!!!!! I had to go find another practice to get my treatment. Waste of time and made me feel so beaten I stopped seeking help and am still struggling.
GP surgery review: ravenscroft-medical-centre
Title: Receptionists unhelpful and rude
Rating: 2 out of 5
Visited: January 2022
I have been a patient at this practice for 4 years.
The receptionists are mostly unhelpful and borderline rude. Feels as if they are too burnt out to care anymore, and make you feel as if your call is a nuisance to them. It makes you want to avoid them altogether (Online consultation is perfect for that!!)
Nurses and doctors are a lot more pleasant and professional, and if you manage to avoid the receptionists the overall experience is usually good.
I am a nurse and understand the pressures we are all under, recently but there is just no need to be so rude and unhelpful.
GP surgery review: st.-georges-medical-centre
Title: Very happy new patient
Rating: 5 out of 5
Visited: November 2022
The surgery staff have been helpful and efficient.  The online Patches system works well for communicating with GPs and the surgery appears to have adequate number of admin staff to deal efficiently with phone and in person enquiries.
GP surgery review: the-phoenix-practice
Title: Unhelpful receptionist
Rating: 1 out of 5
Visited: October 2023
I called the reception for a sick note as I had stomach bug and was really awful for me. I needed for my university and the receptionist said i need to pay £25 and will be ready in 3 weeks. I am womdering how your sicknotes policy works as other people that i know got one on the same day for however and whatever they needed to?  As soon as she heard i am mot working, her attitude became more rude, she asked me to pop in ( with diareea and voma) to fill up a request. Seriously????!!!!!  And with a baby i had to take care of home. 

I don t know who she is, but all my respect for the other receptionists who really are helpful, prompt ( the young receptionists) and nice. But this one is extremely rude, such a shame for such a person the entire surgery have to get bad reviews. 
I got a private sick note from a private doctor who was able to understand and provide it in no time. Such a shame we contribute to healthcare system but have to go privately in order to solve our issues.
GP surgery review: the-phoenix-practice
Title: Dissappointing
Rating: 3 out of 5
Visited: February 2023
I called the GP for advice on my elderly father’s deteriorating health. One of the Dr eventually called back, however, the Dr was rude, impatient, lacking in empathy and compassion. Dr wasn’t helpful at all. I would have complained to the Practice Manager about this incident, however, the Practice Manager doesn’t acknowledge patient’s feedback or complaints by letter or Email even though it’s in the job description. Most of the staff members at this GP surgery are polite, efficient, hardworking and professional. However, I have come across a couple of staff who have been rude and unprofessional but even if you make a feedback or complaint it is hardly ever acknowledged or investigated, thus tarnishing the GP Surgery’s reputation, hence, the many negative reviews written about the practice.
GP surgery review: the-phoenix-practice
Title: Huge disappointment.
Rating: 1 out of 5
Visited: September 2022
More than 2 weeks ago I sent email asking to join my husband to the practice without proof of address, I was told he doesn’t need as we are married, all I need is copy of our marriage certificate and copy of his passport, I did mention that we got married only religiose marriage in Israel and not managed to fix his papers yet. 
I sent the documents and was told its not good enough, I asked to accept him as oversea emergency (I know its ok to do it, its even written on the practice website) I was told it’s not possible and everyone are the same … I was asked for proof of address which I did say at my 1st email that he doesn’t have it. 
Only after I sent proofs that it is by law to accept oversea visitor on emergency I got registration form, I sent back the registration form and never got a reply. 
I emailed and were bagging to the practice to see him as he needed to get pills that he is getting in Israel on regular base, I only needed prescription – never got any reply, I felt that I’m standing in front of wall, not a human being, more then 13 emails of begging – no comment. 
My husband is taking pills which known as medicine that he should not just stop taking. 
I ended up without the pill, 2 night my husband had panic attack, couldn’t sleep, crying … no help. 
111 suggested me to take him to emergency but the waiting time there was far 2 long. 
If I knew 2 weeks ago that I won’t, get any help from the practice I would have get it deliver to me from Israel, but I didn’t believe I will be treated like that. 
I can’t even think how people can be without even a bit of mercy, I do not wish to anyone to feel or to go through what my husband and I did.
GP surgery review: the-phoenix-practice
Title: Paediatric assessment for an EHCP
Rating: 0 out of 5
Visited: June 2022
I took my son to a paediatric assessment for his EHCP assessment. On the letter we received it said that only one parent and the child could attend , due to covid regulations. When I arrived the Paediatrician asked me about the issues we had been experiencing with our son, in regard to the EHCP referral. My son is 7 years old so I explained that I wasn't comfortable talking about him when he was there as he could understand everything I was saying, (I was concerned for my son's self-esteem and mental well being considering the nature of what I had to say). The paediatrician said that on this circumstance children were usually asked to sit in the corridor and the nurse would keep an eye on them. We managed to convince my son to do this - although I was uncomfortable about how it would make him feel. ( It turns out that the nurse was actually in a room with the door open and my son was sat outside on his own). I have no problem with the Dr. But I am astounded and shocked that this can be normal practice for the centre we were at.  
I did say that if I had know this would be the case then I would have insisted on bringing my husband so one of us could be with my son. I wasn't concerned for my son's safety but for his well being. We were there for an assessment of my son's needs, as I'm sure many people go to this centre for similar reasons. I find it particularly surprising that given the potential needs that children attending may have, that they find it appropriate to sit them in a corridor whilst they are talked about in another room. Many children would find this situation uncomfortable, but even more so children with additional needs like my son?! Please, please can this practice be reviewed for future patients, covid cannot be used as an excuse for this inappropriate treatment, surely a nurse siting with him and playing would be far more sensible in my opinion or at least allowing an extra adult to attend the appointment!
GP surgery review: the-phoenix-practice
Title: Unhelpful receptionist
Rating: 1 out of 5
Visited: June 2022
I ve been to complete some forms for my newborn as she needs to be seen as soon as possible. I wanted to do the registration there and then quick, but she turned me down i need to go home and do it online. Ok, no problem! I went on their website and there is No accesible forms to complete, just some downloadable ones which i can not fill in! I emailed them and they saying they won t give me any forms! I have to mention, there was someone when i went in who completed the forms there and then. I am happy to do them online as long as I have accesible format!  Outrageous service!
GP surgery review: the-phoenix-practice
Title: Rude Receptionist
Rating: 1 out of 5
Visited: February 2022
I had a misfortune of having to visit this GP surgery yesterday for my 8 week year old baby daughters Vaccination. Even though we had an Appointment at 2:15 PM no one came to open the door for 5 minutes , we had the pleasure of standing in the rain during all this time. And when they did we were told the surgery is still closed which was a total Lie as we had been invited for an appointment at that time. When we showed the appointment letter the receptionist pushed us out and banged the door on us. The receptionist was extremely rude and aggressive . The management seems to have lost control here as the receptionists standard has fallen through the floor reaching new depths. Can't recommend this service to any one.
GP surgery review: heathfielde-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: July 2023
The team at Heathfielde medical centre went above and beyond.

Was looked after by a doctor and nurse who were great 

Thank you
GP surgery review: heathfielde-medical-centre
Title: A Wonderful Practice
Rating: 5 out of 5
Visited: June 2023
This is an absolutely wonderful practice, from the reception staff to the doctors, everyone is so kind and caring. They are very responsive for appointments and feed back and always take concerns seriously. I can't speak highly enough of them. My sincere thanks to all the staff and doctors.
GP surgery review: heathfielde-medical-centre
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: March 2023
I have tried numerous times to book an appointment over the last two weeks. They just do not pick up the phone and there is no other way to get in touch. Appalling and frightening lack of service.
GP surgery review: heathfielde-medical-centre
Title: Appauling treatment
Rating: 1 out of 5
Visited: March 2023
I have asthma, and made an appointment to have an asthma check up with the nurse, as I was finding the condition was getting worse.  I duly went along at the appointed time, and checked in and then sat down to wait.  After 30 minutes, and being the only person in the waiting area, I asked the receptionist how much longer it would be as I had taken time away from work.  The receptionist advised he would send a note to the nurse, and within seconds of that I heard someone in a very loud voice saying "well that's just great, just great.  I need to be out of here by one and so don't have time for this!"  Now I can't be sure this was about me, but it was very coincidental.  I waited a further 10 minutes and then went back.  The receptionist looked very embarrassed and asked if I would like to make another appointment, which I declined.  I ended up going to a private GP who found my peak flow was deplorable, and I am now on a treatment plan.  I left Heathfielde surgery feeling very upset, and like I was an invisible nuisance.  What happened to the days when patients were treated like human beings, not numbers and inconveniences?
GP surgery review: heathfielde-medical-centre
Title: I would not recommend this practice at all
Rating: 1 out of 5
Visited: March 2023
I wonder why there is always just 1 GP on duty every time we ring them for appointments. It takes at least 45mins of wait time on phone to get through the line if you are ringing for an appointment. We have had a good experience with couple of GPs that work here but some are not interested in listening to what is ailing you. The best advice they can give is go to A&E if you are worried even if the patient is a young child. What is the point in being registered with a GP if you cant get an appointment or treated on time?
GP surgery review: heathfielde-medical-centre
Title: Impossible to get appointment
Rating: 1 out of 5
Visited: March 2023
It is essentially impossible to get seen at this surgery. I have been trying for nearly two weeks. They have no online booking and their 'call at 10, call at 2' booking system makes it almost impossible to get seen if you work during the week. Your options are basically book a 'routine appt' more than a month in advance - or (like me) sit back, worry about your condition and repeatedly waste time in phone queues that lead nowhere. Among the worst GP surgeries I've (tried) to use.
GP surgery review: heathfielde-medical-centre
Title: A third world service
Rating: 1 out of 5
Visited: January 2023
For the past few years, even prior to the pandemic, the service at Heathfielde Medical Centre is run by staff that enjoy seeing their patients being tormented by their lack of care and attention. It is as though they have been especially trained to add discomfort to the patients. God help us, I am sure in developing countries the care and professionalism is better than at Heathfielde's. They are always 'busy' and do not agree to see patients only by phone and still sometimes the doctor appointment forgets to phone and we are stupidly waiting for the call. Why have they not gone back to work normality as the rest of the country? It is just ridiculous.
GP surgery review: heathfielde-medical-centre
Title: Dire
Rating: 1 out of 5
Visited: January 2023
Impossible to get an appointment. No one answers the phone; no response to emails. Only offers appointments if booked on line in three weeks, and then only telephone consultations. Was an excellent practice until COVID; now most of the Drs have retired and it's run by locums and stroppy reception staff. Avoid; not fit for purpose.
GP surgery review: heathfielde-medical-centre
Title: This doctors surgery should be shut down
Rating: 1 out of 5
Visited: October 2022
The reception staff are not capable of having any customer service skills. You wait hours to get through to someone on the phone and the receptionists don’t care about you and are extremely rude. Even when you email them, the majority of the time you don’t get a response but even when you do, there is no name in the signature. Customer service starts with just even saying ‘hello my name is…’ and signing an email with kind regards and the persons name. They also don’t have an online system as advertised on their website.

Unfortunately I ran out of my repeat prescription medication. So the next morning I called the surgery to explain and asked for advice on what to do. The receptionist on the phone was so rude to me, and stated ‘if you had put the request in 72 hours in advance this wouldn’t happen’ and that I needed to ‘make the request in writing’. I explained that I did put it in writing and also did it 72 hours in advance. I also told the receptionist that I have issues every time when getting my repeat medication, even when I allow 2 weeks. She said they will try to get it done today, so I simply asked ‘what should I do if it is not, as based on previous experience the surgery hasn’t previously got my medication to me on time’. She responded ‘stop being so pessimistic’. I explained again to her that I was just going based on previous experience and not wanting to leave it until the end of the day as can’t miss another day without my medication. She said ‘the sooner I get off the phone from you the better’. I was speechless! And said to her that good customer service and manners doesn’t cost a thing and hung up.

My medication was for anxiety (as she knew). So telling someone who has anxiety to stop being pessimistic is disgusting. And also she was shouting at me on the phone for simply asking for advice. There was no need for her attitude, she could have said ‘in the mean time you can get an emergency supply from a pharmacy’ or even said ‘don’t worry I understand the importance’ but there was absolutely nothing.

So once again I emailed the request confirming the pharmacy to send it to and their response was that ‘it’s been completed’ and the following ‘and I believe we have delivered good ''customer service'' as you asked for.’ Again this is so passive aggressive and actually disgusting to get from someone who works in healthcare setting.

As predicted my medication didn’t arrive on time at my pharmacy. Luckily the pharmacy were amazing and managed to give me an emergency supply.

I’ve never once experienced good service or helpful advice from the surgery. 

Looking at other peoples reviews and the low score the surgery has on the nhs website and CQC, also acts as evidence on the low standards to expect at this surgery. Even their responses to peoples reviews doesn’t show any compassion.

Good customer service costs nothing, but can be massively detrimental to someone’s health.
GP surgery review: heathfielde-medical-centre
Title: Badly organised
Rating: 1 out of 5
Visited: September 2022
There are only telephone appointments 
And not ways appropriate for some problems .
It would be nice to see a Dr