janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: plains-view-surgery
Title: Superb Menopause Support
Rating: 5 out of 5
Visited: April 2022
If you are struggling with menopause issues, please don’t hesitate to contact this surgery. The support I have received has been absolutely wonderful. Within the space of a few weeks I have gone from feeling at one of the lowest points of my life to (after 5 long years) finally feeling like my old self again.

I want to give particular thanks to, the nurse who did my smear (and recognising I was struggling encouraged me to make a further appointment) the health care assistant who did my blood test (and empathised so kindly) and the nurse practitioner (whose kindness and expertise helped me choose the right HRT for me) Their combined efforts to support me when I was at such a low point, left me feeling like a warm blanket had been wrapped around my shoulders. 

To them, no doubt, this is just doing their job, all part of the service, to me though, reluctant to attend a GP surgery at the best of times, they have saved me from possibly many more years of utter misery. 

If you are trying to cope with the menopause but struggling with debilitating symptoms, please don’t leave it as long as I did to seek help. Make the phone call to this surgery today. You will not regret it!

Thank you all so much.
GP surgery review: plains-view-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: February 2022
I would like, yet again, to thank the staff of the Medical Centre, including doctors, receptionists and nurses who continue to give excellent care under the very trying circumstances of Covid. I have been very well looked after.
GP surgery review: plains-view-surgery
Title: Caring staff
Rating: 5 out of 5
Visited: January 2022
Very caring staff whom really do want to help and have the patients best interest in mind. 
Receptionists always make effort to squeeze you in and the GP’s are second to none. Very professional and very reassuring in a difficult time. 
Many thanks to you all.
GP surgery review: the-ivy-medical-group
Title: Very helpful
Rating: 5 out of 5
Visited: December 2023
I have always found the surgery staff to be very helpful. The staff are  willing to get back to you within the set time frame they give you re advice or an appointment. Today I rang the surgery (as I had symptoms of a sudden infection) and needed advice.
I was asked certain questions re this infection and advised I  would be contacted within 48hrs.
I  was actually contacted the same day, and told that antibiotics had been ordered for me and the prescription had been sent straight to the chemist for me.  I was able to collect these straight away and start treatment. I was also advised on follow up treatment as well. 
This was excellent service and I feel reassured by this. Thank you
GP surgery review: the-ivy-medical-group
Title: Great online service
Rating: 5 out of 5
Visited: September 2023
I asked for some antibiotics and explained my symptoms. I got a speedy response by text and an invitation to attend for an appointment. The choice of times was included.
Same day appointment and excellent service by everyone at the practice.
GP surgery review: the-ivy-medical-group
Title: Good practice
Rating: 4 out of 5
Visited: August 2023
Having filled the online form in which I found ok 
I was contacted within 1.5hrs with a face to face appointment which was a very good reponse
GP surgery review: the-ivy-medical-group
Title: Good practice
Rating: 5 out of 5
Visited: August 2023
Call yesterday to speak to a doctor got an appointment today. Very happy usually i have to wait two weeks
GP surgery review: the-ivy-medical-group
Title: New booking services
Rating: 4 out of 5
Visited: August 2023
Although not ideal seemed really easy to book an appointment through the new system. Received an email first thing and was easy to enter the desired time . So far so good
GP surgery review: the-ivy-medical-group
Title: Fast response
Rating: 5 out of 5
Visited: August 2023
Telephoned the surgery and described my problem to the receptionist. She quickly grasped my need for help and immediately completed a triage form. I received a message early the following morning to make a face to face appointment at the surgery the same day, at the surgery and time of my choice. This was easy to do on the form provided. Within a few seconds I received confirmation of the appointment. Superb service, thank you.
GP surgery review: the-ivy-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
My experience of being able to be seen to see a doctor or nurse since coming out of hospital has been positive. All staff were very accommodating and kind
GP surgery review: unity-surgery
Title: Excellent service and staff
Rating: 5 out of 5
Visited: April 2023
I became a patient at Unity Surgery over 18 years ago after moving into the area.  I have seen staff changes over this time but the one constant has been the senior GP.  He is the archetypal doctor, a confidant, a friend, reassuring and extremely professional with his treatment to me. Nothing is to much trouble for him. I have had a number of serious health issues during the past 18 years but he has diagnosed, treated, and referred me to the relevant services without failure. All the staff are polite, helpful and willing to go the extra mile. I would recommend this surgery to anyone without hesitation or reservation.
Shelagh Allen
GP surgery review: unity-surgery
Title: great caring practice
Rating: 5 out of 5
Visited: March 2023
i recently had a steroid injection into my knee for painful arthritis. the doctor made me fully aware of all the pros and cons of this proccedure. The doctor was extremely careful in preparation. I cannot fault the cheerful disposition and caring manner. The staff always do their best to give you an appointment. I feel very lucky to belong to this practice.
GP surgery review: unity-surgery
Title: My Superb Practice!
Rating: 5 out of 5
Visited: October 2022
Over several months last year I became increasingly aware of itchy areas on my body. Nothing I put on them eased the irritation. In spite of my reluctance to "bother the doctor" I rang the surgery, got an appt for that same day, saw a doctor & came away with a prescription.
Within a few hours I was easing my very itchy patches with the correct cream. I was thrilled, I had been treated speedily with discretion and sensitivity. 
Having been a patient at Unity for many years, I have always had appropriate care, either by phone or face to face. A surgery to be very proud of!
GP surgery review: unity-surgery
Title: Excellent Face to Face Care
Rating: 0 out of 5
Visited: August 2022
I've been a patient for 13 years at Unity and the reason I've stayed at this practice is because they deal with complex multiple health issues. 

Face to face care has reduced since the pandemic and although telephone consultations work for straightforward discussions, I've always valued the interaction of a face-to-face consultation. 

As a patient, it makes a huge difference to me personally. Today was no exception. My health issues include nocturnal epilepsy, acute spondylosis, arthritis, migraines and a urinary tract issue. Medications need fine tuning, therefore the surgery communication and the discussions with my GP and their pharmacist have become increasingly important. 

I would strongly advocate that access to face-to-face appointments continue along with some telephone consultations as they are the best way to maintain my health and wellbeing and to keep me from deteriorating further. This is the best way for all patients. 

Seeing someone isn't just about listening, it is also about really ‘seeing’ the person before you to determine a diagnosis. 

Well done to my GP at Unity Surgery for your empathy and understanding. Your knowledge and experience is extensive. Other GP's both male and female, I’ve seen at the practice, also deliver excellent face-to-face care
GP surgery review: unity-surgery
Title: Excellent Face to Face Care
Rating: 0 out of 5
Visited: August 2022
I've been a patient for 13 years at Unity Surgery and the reason I've stayed at this practice is because they deal with complex multiple health issues.  
Face to face care has reduced since the pandemic and although telephone consultations work for straightforward discussions, I've always valued the interaction of a face-to-face consultation.  
As a patient, it makes a huge difference to me personally. Today was no exception. My health issues include nocturnal epilepsy, acute spondylosis, arthritis, migraines and a urinary tract issue. Medications need fine tuning, therefore the surgery communication and the discussions with my GP and their pharmacist have become increasingly important.  
I would strongly advocate that access to face-to-face appointments continue along with some telephone consultations as they are the best way to maintain my health and wellbeing and to keep me from deteriorating further. This is the best way for all patients.  
Seeing someone isn't just about listening, it is also about really ‘seeing’ the person before you to determine a diagnosis.  
Well done to my GP at Unity Surgery for your empathy and understanding. Your knowledge and experience is extensive. Other GP's, pharmacists, nurse practitioners and reception staff all work hard to maintain excellent care.
GP surgery review: westdale-lane-surgery
Title: Disappointing Experience
Rating: 1 out of 5
Visited: October 2023
Been with the practice my whole life, only for the practice to phone my wife whilst she’s recovering from a c-section in hospital that we are being dropped from the practice for being out of catchment. We moved house days ago (closer to the practice) but now have to find another GP and potentially another midwife at short notice with a newborn baby and recovering wife. Whilst I appreciate boundaries have to be in place, the annoyance comes at the timing (the pregnancy and midwifery care is on her record - do they not check this before phoning to give people bad news?) and the fact the address we have just moved from was also outside of the catchment…much further outside, but was told it would be OK due to myself being with the practice for such a long time.
GP surgery review: westdale-lane-surgery
Title: Prescription problems
Rating: 2 out of 5
Visited: August 2022
We have been with this practice for 10 months, and we have had problems with every repeat prescription. Twice they were sent to Essex, when we live in Nottinghamshire. You can put your prescriptions in on a Monday and on Friday you are ringing up because they haven’t been done , which is totally unacceptable, leaving people worried about getting their prescriptions over the weekend. They keep closing to have training but nothing gets any better.
GP surgery review: westdale-lane-surgery
Title: Many thanks
Rating: 5 out of 5
Visited: January 2022
Following surgery on my scalp to remove a carcinoma I have been attending this practice once or twice a week for some months for treatment and redressing by the nurses. They were friendly, efficient and knowledgeable; in addition they were gentle and kind. I could not have wished for better treatment, thank you!
GP surgery review: westdale-lane-surgery
Title: Are there any Drs working
Rating: 1 out of 5
Visited: January 2022
Rang for a telephone call from a Dr last week no call returned turned out the pharmacist rang but he had no idea what he was calling about and so the conversation was useless 
Rang again today no call back by 5.30, rang to be told Dr had passed it on to the pharmacist for tomorrow 
A lot of passing on , can never get a face to face call, a lot of room for things to get missed, wouldn’t it be lovely to actually see a Dr or talk to them, seems talking is now off bounds as well
GP surgery review: brierley-park-medical-centre
Title: Please reply to my previous message
Rating: 4 out of 5
Visited: July 2023
I sent a review on 21st July 2023 and l have not had a response from the practice. This is not good enough.
Also, the website is still down and has been like that for many, many weeks.
This means that patients cannot order repeated prescriptions, make appointments with medical staff, see your medical history/records and veiw any messages for you.
This is not acceptable!
GP surgery review: brierley-park-medical-centre
Title: October 2022 l gave the practice a 5 star rating  - however
Rating: 5 out of 5
Visited: July 2023
Their Website has been down, for a long time now. So, l cannot order repeat prescription on line!
I needed medication, so l contacted my pharmacy (Peak Pharmacy,Blue Belle Way), Friday 14th 2023. Prescription collected Monday 17th July 2023. However, on checking the medication on 18th July 2023, l found that one of the items had not been sent, they had included something else that I did not require yet.  Contacted the pharmacy and they told me to speak to the surgery. Phoned on 18th July 2023 the surgery prescription line and left urgent message to call me.
As they failed to call back l Phoned 19th July 2023 the surgery main switchboard and explained the problem. The receptionist said she would order the medication. Received on 20th July 2023 a text message from the surgery saying medication at the pharmacy. Phoned on 21st July 2023  and they confirmed they have the medication ready.
GP surgery review: brierley-park-medical-centre
Title: Diabolical service
Rating: 1 out of 5
Visited: July 2023
Completely unable to book an appointment for the following week as all blocked off for Emergency appointments only bookable on the day in a first come first served battle from 8am
Unable to even get a phone appointment with your names GP unless you can wait a few weeks !!
GP surgery review: brierley-park-medical-centre
Title: Fantastic practice .
Rating: 5 out of 5
Visited: July 2022
If you want to see a GP you can see one the same day. This is a wonderful service and l understand this is not the same, at every practice!!

All of the staff (doctors, nurses and receptionist) are very professional.
GP surgery review: king's-medical-centre
Title: A Very Positive Experience.
Rating: 5 out of 5
Visited: October 2023
I contacted the surgery via their appointments web page and filled in the short triage questionnaire. This was quickly assessed by the surgery and I was requested to re-contact them to make an appointment. A little apprehensive about the online method to make appointments but once started, the procedure was quite straight forward. During this period I also spoke with reception staff on the phone and they were extremely friendly and helpful. At my visit to the surgery the appointment time was accurate and the GP was respective and informative of my ailment. It was felt that further investigation was required at the local A&E department where I was asked to attend later that day with a letter supplied by the GP. A&E organised a scan for me and a post scan  consultation. Following that visit, Kings Medical Centre quickly contacted me by txt to arrange a follow up appointment with the GP who from that meeting is currently monitoring my situation. What a great service I received from Kings Medical Centre.
GP surgery review: willowbrook-medical-practice
Title: 15 in the que!!!!!
Rating: 2 out of 5
Visited: January 2024
so im 15 in the que this morning took 11 minutes for the phone to be answered (usually your waiting 30 minutes if you are 15 in the que, upon the phone being answered its the deliberately put down as im about to say “hello” this has happened before in the past… absolutely disgusting! Not only to complain about this but the doctors also medically gaslight you and everything is down to “anxiety” they do not like referring you to specialists, i feel that not all but most gps are incompetent and lack care, you know when something is wrong with you but you are not listened to and wonder why people are dying due to lack of care! Joke of a practice!
GP surgery review: willowbrook-medical-practice
Title: Good service
Rating: 5 out of 5
Visited: July 2023
My hubby and I have always had excellent treatment from the doctors at Willowbrook both now and in the past. Recently we have had more contact with the pharmacist and again have been pleased with the service.
Phoning the surgery can be a nightmare (23rd in the queue first attempt and 7th at the second attempt) with a telephone appointment offered for 6 days later. I considered this too long to wait and advice given by the receptionist  was to ring 111 which I did. I was directed to Kings Mill Hospital and treated at Same Day Emergency Care. And..... a follow up call from a doctor at Willowbrook the next day to check if I was OK. All good reasons why we are patients at Willowbrook  Medical Practice.
GP surgery review: willowbrook-medical-practice
Title: Professional and friendly
Rating: 5 out of 5
Visited: July 2023
I was a patient at Willowbrook for many years and always found the staff and service to be friendly, efficient and helpful. I would recommend this Practice to others.
GP surgery review: willowbrook-medical-practice
Title: Great staff, gone well above and beyond!
Rating: 5 out of 5
Visited: June 2023
Went to see the physio about my shoulder issue. He knew straight away what the problem was. Gave me exercises to help relieve it and arranged further checks. Lovely lady at reception was very helpful to conclude the diagnosis through the physio. Both went above and beyond to help me. Very impressed!
GP surgery review: willowbrook-medical-practice
Title: Awful
Rating: 2 out of 5
Visited: June 2023
Been waiting 3 days for a call and the moment they call me I’m on the phone to them trying to get in touch and then turn around and say I need to call back tomorrow. Awful service & very disappointing that a Dr can’t answer the phone for 3 minutes of his time to extend a sick note. 

Always get a generic response from the receptionist every single time. Just a slow office with lack of communication between the receptionists and doctors
GP surgery review: willowbrook-medical-practice
Title: Dreadful service
Rating: 1 out of 5
Visited: June 2023
This practice used to be so good. Now they don’t care about their patients. Rude reception staff, dirty waiting areas, try and get a face to face doctors appointment, good luck!!
GP surgery review: willowbrook-medical-practice
Title: Rubbish Response to Patients
Rating: 1 out of 5
Visited: April 2023
Attempted to contact my GP in respect of making an appointment from 8.30am onwards . Took 75 calls, just to get into the appointment que! When in the appointment que, hanging on for 45 mins and counting just to speak to someone! . All this for a telephone appointment in 4 weeks time ! Absolutely rubbish , you can crawl into a corner 7 die for all they seem to care !
GP surgery review: willowbrook-medical-practice
Title: Appointment cancelled without my knowledge
Rating: 1 out of 5
Visited: March 2023
I turned up for my appointment on time to find it had been cancelled and there was an earlier appointment where they recorded a no show. No apology or anything for messing me about. Concerned as they put me down as a no show for an appointment I didn’t even know about.
GP surgery review: willowbrook-medical-practice
Title: Awful
Rating: 1 out of 5
Visited: February 2023
Been trying for a week to get my anti depressants,continually told the line is busy .....call back,don't even get in a que anymore...thanks for making me unwell!!!!
GP surgery review: willowbrook-medical-practice
Title: Rude receptionist!
Rating: 1 out of 5
Visited: February 2023
I would not recommended this surgery. The reception staff are very snappy and rude, you are treated like an inconvenience. I called for my repeat prescription over the phone, the receptionist was extremely rude and snapped that I had rung the wrong line (my mistake). She very quickly changed her tone and offered to sort it for me to which I thanked her and agreed. I then popped into the Pharmacy 2 days later and it hadn’t even been requested! I would say this was done deliberately. Doctors are great here (if and when you can get an appointment) however reception staff are awful. They claim it’s the patients that are the issue but I have been on the receiving end of their bad attitude and seen them do it to many others too in the waiting room and it’s completely uncalled for. I would recommend people choose a better practice with kinder staff.
GP surgery review: ashfield-house-(annesley)
Title: Rude receptionist
Rating: 1 out of 5
Visited: April 2023
Every time I call the surgery for the people I support the same receptionist is extremely rude and unprofessional. She has zero people skills and when referring to the people I support she is negative and not willing to help. When I have previously visited the surgery with the people I am supporting whilst waiting at the reception I have heard her discussing her previous nights out. All the doctors at the surgery do help however I feel she let's the whole staff team down and personally I would be embarrassed having her working on the reception.
GP surgery review: ashfield-house-(annesley)
Title: Great Surgery, but now so not easy to get an appointment
Rating: 4 out of 5
Visited: March 2023
The Staff have been excellent at Ashfield House Surgery and I cannot rate them highly enough. Also, historically, you could usually see a doctor there on the day you rang which was great. However recently I wasn’t able to get an appointment for my daughter having tried on 2 consecutive days. We ended up spending a morning at the walk-in centre instead. I wonder if they’re currently struggling with demand?
GP surgery review: ashfield-house-(annesley)
Title: Nice practice/staff when actually get an appointment
Rating: 2 out of 5
Visited: October 2022
A really frustrating system is in place for making appointments... ring at 8:30am for available appointments in the morning. Nothing normally left by the time you get through (on average half an hour waiting time). Then try again at midday for any afternoon appointments. Nothing left, something urgent, then go to the walk in centre... awful really. Doesn't seem to matter whether it's babies or elderly or other more vulnerable people in society.

Will be changing GP surgeries after my experience which is a shame as when you actually get an appointment, everything is great.
GP surgery review: ashfield-house-(annesley)
Title: Poor childcare and service
Rating: 1 out of 5
Visited: October 2022
Had very few interactions so far (luckily) but all times that have rushed my daughter (3) out of the surgery as fast as possible and haven’t given her the time of day at all! Currently trying to get a flu vaccine appointment for her and they just keep fobbing us off and won’t let us book an appointment! Really hoping we never need them for anything serious as I wouldn’t trust them to take the time to help!
GP surgery review: ashfield-house-(annesley)
Title: Lovely Doctors & Staff
Rating: 5 out of 5
Visited: September 2022
Ashfield House is a lovely doctors surgery. The Doctors, Nurse Practitioner, Nurses & Staff always have time for you. I have been visiting along with my husband & 3 children for many years and never had any issues at all.   We see both the Dr and the Nurse practitioner. They are always very helpful and will go out of their way to make sure they address and resolve the problem.  I wouldn't go anywhere else. Keep up the excellent work.
GP surgery review: ashfield-house-(annesley)
Title: Great doctors
Rating: 5 out of 5
Visited: June 2022
I went to see a lady doctor that noticed I had a mole on my leg that she referred to the hospital straight away and I was told that if she didn’t of noticed it that it would of been life threatening so she has saved my life I just want to thank her so much my amazing angle as well as a doctor thank you again