janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: close-farm-surgery
Title: Excellent experience
Rating: 5 out of 5
Visited: September 2022
I rang the surgery on a Monday morning, expecting to wait a long time. However, the phone was answered promptly and courteously by Sarah. She was happy to share with me the GPs available that day, and gave me a phone appt for the same day; when I asked for a face to face appt, she changed it straight away without quibbling, still for the same day. When I arrived at the surgery I was seen on time. Dr Parker was extremely thorough, did not rush me, gave me a whole lot of resources to help me with my condition and spent about 20 mins with me. I am really impressed with the service I received, it could not have been bettered. Thank you Close Farm, keep up the good work!
GP surgery review: hanham-health
Title: Appalling
Rating: 1 out of 5
Visited: January 2024
45 Attempts to Get Through eventually Answered 9th in Queue 40 mins to Speak to Reception !  Unhelpful & Unprofessional 
In you need a Surgery Dont Register Here
GP surgery review: hanham-health
Title: Great service
Rating: 5 out of 5
Visited: November 2023
Both mum and dad who are early 80s caught a particular nasty bug, which resulted in them both being rushed to hospital with very serious illnesses. In the 5 days before being admitted I used Anima 4 times each time I was called back immediately after submitting the form, I spoke to a very helpful member of staff who  arranged a paramedic from Hanham to call on 2 occasions , the paramedic arrived very quickly and was amazing,  not only did she recognise immediately how ill mum was, she had an ambulance there within 30 mins. She also reassured me and explained what was happening. I had to contact anima again the next day as dad was showing exactly same symptoms as mum, again it was the same member of staff who called me and as you can probably imagine I was in a bit of a state , we called for the ambulance immediately which again arrived within 30 mins but it was  the member of staffs reassurance and clear instructions on what to do that helped me. I was very sceptical about anima in the beginning , but I think it is a brilliant system and it  works! I have used it for non urgent matters as well as this and have always been contacted within 48 hours. All I can say is I wished my surgery had this system and would like to end with a massive Thankyou to Hanham Health
GP surgery review: hanham-health
Title: Great service
Rating: 4 out of 5
Visited: November 2023
Just wanted to thank you, I completed a request on Anima at 10.30am this morning to request some antibiotics for cystitis as I am going on holiday tomorrow and by 4.00 pm they had been delivered. I know you get a lot of negative comments but I cannot fault your service today. Thank you so much.
GP surgery review: hanham-health
Title: Poor administration
Rating: 2 out of 5
Visited: September 2023
My review will reflect a lot of other reviews.  I am a carer for my 91 year old Mother in law.  I needed to make an appointment at the surgery for her to be seen by a gp.
I tried calling the practice over a period of 4 days.  I understand they can be busy but I called at all times of the day for 4 days the number just rings and rings or just doesn't ring at all.  If you are elderly or infirm this must be very stressful.  I decided to go to the practice on a working day.  I was greeted by 2 receptionist who gave me a piece of paper with a qr code on it telling me to book using this code.  Believe me I tried to use the code but its that that simple as you have to register to the NHS app.  I use the app for my own health care needs linked to my email address.  What I was told was I can't use the app for 2 gp practices. But if she was at my practice if i was at hanham health I could. Well i definitely don't want to swop to hanham health! 
Be warned if you need an appointment you may need to go to the practice in person to book one in as I had to.  
In my opinion the whole administration system at hanham health needs updating now as it has definitely got worse over the last year.
GP surgery review: hanham-health
Title: False information given
Rating: 1 out of 5
Visited: September 2023
I went into the surgery on 17th September and asked if a doctor would be able to complete and sign a medical screening document for me, and to my surprise was told yes. I said it was urgent and they said no bother, just mark it as such. Today 26/9 I was contacted for the first time to say that the doctors won't sign a medical screening form. So they have delayed something that is urgent by 7 days and I am no further forward. Terrible communication
GP surgery review: hanham-health
Title: Uncontactable Practice that fails to deliver even basic care
Rating: 1 out of 5
Visited: September 2023
My important meds were stopped without notice. I got a private prescription to keep me going until I could sort this out with the surgery.  A pharmacy review was booked for today  but no one has called.  Patients can't contact you!  My meds are about to run out again.  This should not be this complicated.
GP surgery review: hanham-health
Title: Anima
Rating: 2 out of 5
Visited: August 2023
Please tell me how is a patient who is unable to read, write with poor speech meant to use your new Anima system? I made an enquiry at the desk regarding this and receptionist told me to write to the practice.   I was told unable to make appointments from now on at front desk due to patient confidentiality.   Then how come 3 patients are ushered into a room together for flu/covid jabs, there they are asked (in front of other patients) to confirm their name, date of birth and whether they have allergies…. Confidentiality bunkum!
GP surgery review: hanham-health
Title: Very unprofessional
Rating: 1 out of 5
Visited: June 2023
Patient care coordinator very rude and abbressive.
When complaint escalated very condescending approach.
I think possible training issue.
The drs have been very good but being let down by poor support team.
GP surgery review: hanham-health
Title: GP Service excellent pharmacy very poor
Rating: 5 out of 5
Visited: June 2023
Hi I am having problems with my prescriptions again this time 10 days since ordered and still not delivered tried calling 3 times today  on emergency option 2 and waited over 20 minutes each time and no one answers so gave up hence my review . I have no issues with the GP service but this poorly run Pharmacy is bound to reflect badly on the surgery something needs to be done.
GP surgery review: hanham-health
Title: Caring Practice
Rating: 5 out of 5
Visited: June 2023
Having had to visit the practice more in the past 6 months ,my concerns and needs have been always been dealt with promptly and in a very caring way. Although seeing different Doctors I have always been made to feel important and not just another patient. All this much appreciated when everyone is very busy .
GP surgery review: kingswood-health-centre
Title: New On Line System
Rating: 1 out of 5
Visited: July 2023
Anyone else out there struggling with the new system for booking appointments?  I have been trying to use it for days - it is either not available at all or I cannot find a way through the many questions and options, most of which do not apply to me.  Today, I spent 39 minutes on the phone trying to sort out an appointment - I think I have a "pharmacy appointment" call booked for some time tomorrow.  Apparently I have to go through all of this again in order to get help with another concern as this system cannot deal with more than one issue at a time.  I have just tried to do this only to find out that the system as a whole is not available after 2.00pm today...  How is this helpful to patients?
GP surgery review: kingswood-health-centre
Title: Great Practice!
Rating: 5 out of 5
Visited: April 2023
I felt I had to write a review having read so many negative reviews from what appear to be people with no time to wait patiently while their problem is triaged, but apparently plenty of time to complain on the Internet afterwards.

Like most GP practices and hospitals post pandemic, there is unprecedented demand in the face of tighter budget cuts and a recruitment crisis for GPs as their workload and working conditions become unbearable.

So I am personally happy to wait in line so that my problem may be triaged properly and sent to the most appropriate person in the practice.

The new online booking system is different and takes a little time to complete, but on all occasions that I have personally used it, I have had a call back within a few days and a satisfactory solution provided.

So I personally have been happy with the service provided to date and will be happy to patiently wait next time I have a problem while the practice does their best to make me an appointment with the most appropriate clinician.
GP surgery review: kingswood-health-centre
Title: Telephone system is broken
Rating: 2 out of 5
Visited: March 2023
I phoned at 8am on the dot to try to get an appointment.

The phone line returned a "line error" and also number not recognised. This was using two separate phones (one a landline the other a mobile).  And yes I had checked the number as it was pre-programmed.

I managed to get through at approx 8:20am and guess what? The appointments were gone.

Your system cannot handle the capacity and, from my workings out, can only queue 6 people before and engaged tone. Line errors is a serious technical oversight that should be addressed as it us deeply unprofessional.

I don't want a "we are training new staff"or capacity is low demand is high. I saw a review from December 22 with the same issue and still it remains. At least let more people queue: 6 is far too few.
GP surgery review: kingswood-health-centre
Title: Poor management
Rating: 2 out of 5
Visited: March 2023
All practice staff nurses, doctors and receptionists work extremely hard and do their utmost to help.  They are completely let down by the management and organisation.  These front line staff are listed on the web site.  Why is there no listing for the operational manager etc.  This in itself makes one think they realise that things aren't run well.
GP surgery review: kingswood-health-centre
Title: Communication
Rating: 3 out of 5
Visited: February 2023
I phoned the surgery on a Thursday and was fifth in the queue. I waited patiently until I got through but the phone rang and rang.
Waited 30 minutes and nobody answered. I understand how busy the practice is but would suggest that it is pointless, and a waste of time, putting someone in a queue if the staff is not available to answer the call. Would it not be more sensible to have an automated message to say that the practice is temporarily unable to answer telephone? The automated reply on the phone also suggested the use of 'on line consultation' in non urgent cases but when I tried this route I got a message that it was 'temporarily suspended'. All very annoying. Once able to make contact I find the services of the surgery to be very good.
GP surgery review: kingswood-health-centre
Title: disappointment
Rating: 3 out of 5
Visited: December 2022
I tried to phone surgery Thursday morning, phones were out of action, so I got someone to take me there as I am unable to drive due to recent back surgery. I explained to reception that I had something looking like a blister in my eye, first seen previous day. She told me that doctors at this practice do not see patients with eye problems and I should go to Bristol eye hospital or Yate minor injury unit. In my present state , the only way to get to eye hospital would involve a bus, a wheelchair and help of a friend so decided to go to Yate. I saw a clinician who was very surprised I had come there, she diagnosed a condition called "Turgia" which needs no treatment at the moment and said it would have been diagnosed by my doctor immediately and that is what should have happened. Yate is for minor injuries and I made it clear to everyone that it was not an injury. Thank goodness we didn't try the bus option as that would have probably meant several hours wait as well! I have been a patient at this practice for over 50 years and apart from one or two hiccups have never encountered this problem before . The clinician at Yate said "it's like a tennis match at times, with one department trying to bat the problem to another department"!
GP surgery review: kingswood-health-centre
Title: Appalling service
Rating: 1 out of 5
Visited: May 2022
I have been a patient for over 30 years and slowly but surely the provision of health care has deteriorated. When you eventually have contact with a GP, the provision of health care is normally ok but getting an appointment (along with the IT system) is well below any reasonable level of service and can take several weeks.
GP surgery review: kingswood-health-centre
Title: mer
Rating: 2 out of 5
Visited: May 2022
very upset after having to call this practice 3 days in a row to then on the 3rd day be told again i was unable to have an appointment for something that was at the time serious. managed to get a doctor to  call back was unable to see the doctor until the Friday. people always wonder why the hospitals and A&E are over populated well this would be the answer, if you are unable to go to your doctors or even get a phone call then why not just go sit in A&E. Also all you hear is we are struggling because of the pandemic but so are the hospitals.
GP surgery review: kingswood-health-centre
Title: Empathetic practice
Rating: 5 out of 5
Visited: February 2022
I was delighted with the care I received from two GP's at this practice. At a time when I needed a listening ear and some reflective conversation, I got exactly that.
Thank you so much for your guidance and knowledge based recommendations and advice.
GP surgery review: fallodon-way-medical-centre
Title: Above and beyond
Rating: 5 out of 5
Visited: December 2023
Made a mistake on re ordering my medication - navigator kind and helpful.Prescription sent to chosen pharmacy and I had my tablets within 24 hours . 
I have always found compassion and top quality care from all the team - outstanding.
GP surgery review: fallodon-way-medical-centre
Title: What wonderful patient care
Rating: 5 out of 5
Visited: December 2023
I had a very positive experience of a mirena coil fitting with 2 fantastic members of your team. I was incredibly anxious about this procedure but such kindness and compassion was shown to me and enabled me to feel comfortable enough to continue. This is one of many positive experiences I have had at this practice. Huge thank you for all of your hard work.
GP surgery review: fallodon-way-medical-centre
Title: Very helpful nurses
Rating: 5 out of 5
Visited: November 2023
Recently I fell and cut my shin badly and after a hospital visit was asked to make appointments to see the practice nurse.
The nurses were so competent, helpful and encouraging, I felt I was in safe hands . I want to pass on my appreciation of their care. The wound healed quicker then was expected and I am sure that was due to the competent care I received. Thank you all
GP surgery review: fallodon-way-medical-centre
Title: impressive service
Rating: 5 out of 5
Visited: November 2023
I made an appointment  at 8:15 in the morning as I felt very unwell.
I was given the option of either seeing the advanced medical practioner the same day or have a phone consultation  with the doctor. 
I opted for the face to face with the practioner and what wonderful treatment!
She was so thorough and ended up speaking to the duty doctor who spent time talking to me and recommending    I went to the Same Day Emergency Care dept at Southmead Hospital.
What a great decision that was as I was diagnosed with pneumonia and given antibiotics.
Thank you so much to everyone at Fallodon Way; from the receptionist who initially took my call to the wonderful practitioner and doctor. This is the National Health Service at its best!
I am so very grateful to you all!
GP surgery review: fallodon-way-medical-centre
Title: Don't respond
Rating: 1 out of 5
Visited: July 2023
You're pushed to book everything through an online form, which is fine and expected, but they never respond to requests for telephone consultations or appointments within the timescales set. I've given up and am moving to a new surgery.
GP surgery review: fallodon-way-medical-centre
Title: Great help getting an out of stock drug
Rating: 4 out of 5
Visited: June 2023
After being let down by the pharmacist who hadn’t told me they couldn’t fill my prescription until I went in - took my prescription to another pharmacy who said they couldn’t get it and back to the GP

Rang the surgery who were really helpful and said the dispensing pharmacist would see what they could do. Twenty minutes later a text to say they had found a source of stock and sent a prescription to the chemist.

Great service thanks - might seem small but was important to me
GP surgery review: fallodon-way-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: May 2023
Another very helpful, caring appointment with a GP today. My experience with this practice has been consistently first-class.
GP surgery review: fallodon-way-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
We couldn't be happier with this practice and its doctor and staff. 
They are kind and efficient. 
I would highly recommend this place to my friends
GP surgery review: fallodon-way-medical-centre
Title: Caring gp
Rating: 2 out of 5
Visited: April 2023
A caring gp has been helping me recently. Unfortunately I believe he is a locum gp. His advice and empathy has been greatly appreciated.
GP surgery review: greenway-community-practice
Title: Great experience.
Rating: 5 out of 5
Visited: January 2024
On arrival the receptionist was welcoming  and friendly, I saw the doctor on time and even had my blood taken without an appointment. 
Thanks for a great service. Chris w
GP surgery review: greenway-community-practice
Title: Entirely Satisfied
Rating: 5 out of 5
Visited: January 2024
All processes were on time and entirely satisfactory. There was no time pressure and the Dr. was fully engaged and attentive.
GP surgery review: greenway-community-practice
Title: Well organised practice.
Rating: 5 out of 5
Visited: November 2023
Due to sickness with staff my “bloods” were re-organised at short notice. Very well performed at 12.40pm but still caught the midday transfer and Warfarin Dept at Southmead rang me at 3.45pm with results.
GP surgery review: greenway-community-practice
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
Really pleased by professional and friendly approach of staff in this GP. I am healthcare professional myself and usually I am not easily impressed, but I have to admit - I was impressed today. Thank you.
GP surgery review: greenway-community-practice
Title: Super friendly and efficient vaccine clinic
Rating: 5 out of 5
Visited: September 2023
Greenway are always a fantastic practice but just got back from their vaccine clinic and was struck by how well organised and efficient it was, without losing the friendly, welcoming atmosphere. Thanks!
GP surgery review: greenway-community-practice
Title: Excellent service
Rating: 5 out of 5
Visited: August 2023
This practice is the best in Bristol. I have always been treated with respect and care. By the doctors and nurses and now physiotherapist. Absolutely amazing practice, great job everyone
GP surgery review: greenway-community-practice
Title: Efficient, fast, friendly!
Rating: 5 out of 5
Visited: August 2023
Brilliant experience. Parking easy, waiting room clean and calm, reception staff friendly and helpful, nurse efficient and professional.
GP surgery review: greenway-community-practice
Title: Very good practice
Rating: 5 out of 5
Visited: August 2023
Friendly extremely efficient though 
Dealt with my problem and gave further help booking further appointments with physio etc.
GP surgery review: greenway-community-practice
Title: Truly outstanding patient service
Rating: 5 out of 5
Visited: July 2023
I had cause to request an appointment with my GP from the practice receptionist, I would assume some triage was employed as I was given an appointment within2 working days. Subject to examination I was then given an appointment for a chest x ray again within 2 working days. I consider this to be first class patient care and would take this opportunity of thanking all care professionals at this practice for the outstanding care and professionalism shown to my family over the many years of association. The sincerest thanks for a very difficult job exceedingly well done. Thank you.
GP surgery review: greenway-community-practice
Title: Excellent practice.
Rating: 5 out of 5
Visited: July 2023
Very good service. The staff are always very polite and waiting time is very acceptable. The surgery is always tidy.
GP surgery review: monks-park-surgery
Title: Great service
Rating: 5 out of 5
Visited: June 2023
My husband rang the surgery at 8.30am for a telephone appointment. He only had to wait a couple of minutes. Appointment booked for 9.30am . Great service. Thank you
GP surgery review: monks-park-surgery
Title: Not Good
Rating: 1 out of 5
Visited: May 2023
Been on the phone for nearly half-hour after the opening time for my son who has developed a worrying skin condition just to get told there are no appointments and the doctor can't phone me either no advice no nothing this surgery is a disgrace avoid at all costs
GP surgery review: monks-park-surgery
Title: Wonderful Outside Care
Rating: 5 out of 5
Visited: February 2023
My late Brother was 92 and had no children or nearby relatives to look after him but he was determined to live his remaining time in his own home. This meant three care visits a day and various health checks and treatments which was difficult for me to organise as I live 100 miles away. However, the Monks Park senior social prescriber was on hand to help with invaluable advice and guidance and generally keep an eye on my Brother which, because of distance, I was unable to do. Even at the end, when he was in hospital and then his final resting care home under the local practice, they still popped in to see him so that he would have a visitor. Thank you so much. What would he or I done without you.
GP surgery review: monks-park-surgery
Title: Disappointed
Rating: 5 out of 5
Visited: November 2022
Prescribed ear drops but after pointing out and saying a known allergy is on my medical records why I was issued a prescription containing known allergy? It burnt my ears. Why wasn’t it flagged up? Not happy about this
GP surgery review: monks-park-surgery
Title: Such kind and efficient service
Rating: 5 out of 5
Visited: October 2022
I came over  automatically to this Practice from Helios and at first was going to change as it is a fair drive to get there.  But i am staying!  The reasons?  The Receptionists are so nice  and friendly, it makes a world of difference to have smiley, friendly receptionists to talk to, and the GPs i have seen have been attentive, caring, pro active and very approachable.  Thank you for running such an excellent practice.
GP surgery review: monks-park-surgery
Title: Disgusting
Rating: 1 out of 5
Visited: October 2022
I called for help as I am really unwell with I think a chest infection and I am asthmatic.
I told the doctor I was unable to drive because I was feeling dizzy. The response was ‘can you get a taxi’ in this climate I'm to get a taxi? Because I said no she wouldn’t help me. I am really struggling where I feel so unwell and no one will help me. I am disgusted.
GP surgery review: monks-park-surgery
Title: Superb service from this GP.
Rating: 5 out of 5
Visited: August 2022
I can wholeheartedly recommend this great practise. It’s like the hood old days ! I was with Helios, Stoke Bishop and moved here when they closed.  I was very dubious to begin with and it’s a good twenty minute drive.  It is worth every minute and plenty more.  Appointments always available.  I feel cared for and safe with a complicated medical history.  The reception team, nurses and doctors all really try their best and are incredibly pleasant .  The extra mile !