janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: tower-house-surgery
Title: Cannot get an appointment
Rating: 1 out of 5
Visited: December 2023
I have had a cold for 6 weeks and sinuses are painful, called  surgery, response from receptionist fully booked!!! Can’t even get a call back from doc or nurse 
Told to go pharmacy which I did  and meds not working, that’s why I called doc surgery always thought if you had cough for more than 3 weeks doc would see you 
Have been with this surgery 40 years thinking of going elsewhere,
GP surgery review: tower-house-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: July 2023
Easier now to make an appointment.
Everyone was polite and friendly and easy to talk to and all the appointments were on time.
GP surgery review: tower-house-surgery
Title: Trusted, caring practice
Rating: 5 out of 5
Visited: June 2023
I had cause to contact Tower House again for the first time in over a year and my experience continues to be excellent. Their telephone system
allows for a call back without losing your place in the queue, and I got to speak with a doctor with a couple of hours of speaking with the receptionist. The doctor had a lovely warm manner and made me feel much better just knowing I was in safe, caring hands. She made a series of recommendations on how to help me and I am confident in these. Really great service from a practice I have really learnt to trust.  Thank you
GP surgery review: tower-house-surgery
Title: Well done
Rating: 5 out of 5
Visited: April 2023
Complained of chest pain, had an ecg. Hospital next day, due for angiagram shortly.
No fuss or stress, calm and efficient throughout. Same for wycombe general.
Thank you for your dedication and professionalism. ♥️♥️
GP surgery review: tower-house-surgery
Title: never any appointments
Rating: 2 out of 5
Visited: April 2023
I have experienced unacceptable problems in being able to get phone consultations with Doctors for reviews as per their request.  My experience over the last 6 months has shown it is virtually impossible to get a physical appointment (non-emergency) and pot luck for phone consultations. In December 2022 I waited 4 weeks for a paramedic appointment as no Doctor appointments were available to be told I needed to see a Doctor.  Today I phoned for a second time as per receptionist's instruction having called 4 weeks ago as per the GP's request when there were no available appointments.  I was told once more that all phone appointments are now booked up to mid-May and I would need to call back again or request a same day appointment.  It appears that phone appointments are block released but no one is able to say when these are released meaning it is easy to find yourself in a  situation whereby no appointments are available time after time.  This is an increasingly untenable situation to be in.  
I am concerned at the advice to call for an on the day appointment as I do not need an emergency appointment and risk taking this from someone else - that is if you can get through which is impossible.  By the time you wait your turn all appointments are gone. 
I can see the surgery is still accepting patients however it seems unable to cope with demand.  As a patient I am unable to access services, even at the request of the GP so I have no idea what to do next.
GP surgery review: tower-house-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: March 2023
Both myself and my husband have always received excellent service from tower house. On this particular occasion the paramedic nurse went one step further. What was a serious concern to us reference our grandson was seen through and completed, care, skill and patience.
GP surgery review: tower-house-surgery
Title: Warm, family-friendly practice, safe pair of hands
Rating: 5 out of 5
Visited: March 2023
We've been with Tower House Surgery for a decade and it has been a largely positive experience. Obviously no place is perfect. Getting appointment is unfortunately a bit of a lottery ticket but this is not peculiar to Tower House. However, their doctors are positively wonderful, caring, and committed. Their asthma treatment management is world class.  Their doctors and of course the very cheerful nursing staff really care about their patients.
GP surgery review: tower-house-surgery
Title: Expedient referral
Rating: 5 out of 5
Visited: March 2023
I have had a flair up of Psoriasis and Psoriatic Arthritis in the past weeks. My visits to the surgery have been efficient and very fruitful. Each time I have seen the paramedic staff who were very empathetic and kind. My condition is frustrating and tiring which they understood and were able to give me appropriate creams and meds to help ease the symptoms for me. 
They have also referred me to Reumatology and Dermatology specialist and I am pleasantly surprised to have my first appointment within 3 weeks.
I really appreciate the care and attention to detail and to make me feel at ease and comfort. Thank you so much.
GP surgery review: tower-house-surgery
Title: Staff are supportive
Rating: 4 out of 5
Visited: March 2023
I was called by the surgery regarding a letter they had received from secondary care. Call was unexpected for me. I was busy at the time of the call and they agreed to call me later at a time that was more convenient.  The Pharmacist who called me to ask a question about the contents was really helpful and supportive. Considering she wasn't expecting the call to involve me not to be in a good way at the time of the call. She was patient and listened and without her call I don't think I would have called in to ask for what I needed. She helped remind me that I needed help and has put things in place to allow for me to be supported medically, so I can focus on what I need to right now.
GP surgery review: tower-house-surgery
Title: Amazing staff
Rating: 5 out of 5
Visited: March 2023
After passing on the knowledge to my doctor that I had a fear of needles they helped me out a great deal. My doctor made the blood test that I had done very very manageable to me, they were fast and precise and event went above and beyond in getting my results back to me very quickly. I couldn’t recommend the staff at Tower House enough!
GP surgery review: carrington-house-surgery
Title: Bad experience - not patient friendly
Rating: 1 out of 5
Visited: November 2023
Over last few weeks , unable to get appointments for my self and my child. Had to go to urgent  care. Appointments are all gone when you ring at 8.30. Then we needed travel vaccines and these specific ones are free on the NHS. I was told they haven’t got them and to get them from a local pharmacy. Where they are £35 , £38, £45 each. So for a family u are paying a huge amount. They are free on the NHS. Tetanus, Typhoid and Hepatitis A are all free travel vaccines. Why do we have to pay then. ? I have been working for the NHS for over 30 years and i am absolutely disgusted by this surgery, no appointments and no vaccines when you need them. I would rate them 2/10. When we registered in 2013 i would have given them 10/10. Over the years with change of staff/drs the service provided now is of a poor standard!
GP surgery review: carrington-house-surgery
Title: Don't use technology correctly
Rating: 1 out of 5
Visited: September 2023
The surgery don't help themselves. Yes, they are understaffed, but they don't make use of the technology they have. They post around 2 appointments a day on patient access and only turn on econsult for about 20 minutes. Why not leave econsult on 24hrs a day and process in the order received? 

Much more could be done to make the service more efficient than it is today. Whenever you visit the surgery it is empty of patients but full of admin staff sitting behind the desk having a chinwag. There is no urgency to greet you.

Please enable the technology to improve access to services. It is a waste of public funds buying a service you use for a tiny percentage of the time.
GP surgery review: carrington-house-surgery
Title: Feeling blessed
Rating: 5 out of 5
Visited: September 2023
I was so lucky to get a last minute cancellation today. I can't put into words how thankful I am. The gentleman I spoke to was very helpful, polite and professional,  so happy,I feel he may be new but he was amazing. Thank you so very much for your kindness and support, I am truly so thankful for the service you provide,  amazing surgery, bless you all xx
GP surgery review: carrington-house-surgery
Title: Physiotherapist appointment
Rating: 3 out of 5
Visited: June 2023
After being unable to get a phone appt with the GP I was offered an appt with the physiotherapist. I needed strong painkillers for an ongoing back problem. A really good experience and got a prescription for said painkillers. Probably could have been done over the phone which would have been better as the car journey made my back worse, so I've been up since 3.45am as sitting in the armchair is more comfortable than the bed. But that said the surgery staff are very helpful, I don't envy them their difficult job!
GP surgery review: carrington-house-surgery
Title: Good service
Rating: 4 out of 5
Visited: June 2023
I took medicine for pain but still I need some exercise .So I have been surgery.Staff are friendly and helpful.Very good explanation.
GP surgery review: carrington-house-surgery
Title: Appointment
Rating: 1 out of 5
Visited: June 2023
It’s the worst surgery every I am always unable to get appointments. I have been on the phone 8:30am on the dot and waited 45 minutes then they say no appointments left. My son had tonsillitis they keep giving him antibiotics but no referral or being able to diagnose. I feel really let down and their service is so appalling. I understand the pressure of NHS but this surgery is at the next level. Even if you check their review on google map it states exactly how their service is running and yet nothing has been done about it.
GP surgery review: carrington-house-surgery
Title: Improving practice
Rating: 4 out of 5
Visited: June 2023
The practice at last seems to be trying very,very slowly to get back to the first class surgery we knew for over 40 years until Covid. My experience this week (having not seen a doctor since before Lockdown) was excellent with both the doctor and the new in-house physio. There's still a way to go Carrington House, but the only way is up!
GP surgery review: carrington-house-surgery
Title: Gone downhill since covid
Rating: 1 out of 5
Visited: June 2023
This surgery was widely known and respected as being decent prior to covid. Since then it seems to be a struggle to get anything from them and the reputation has plummeted. Phone appointments always preferred over face to face and even then they are like gold dust. You call at 8.30am and if you are a minute late you have no chance of getting anything and have to try the daily lottery again the next day. Meanwhile you are kept on hold and told to use apps which never have appointments available on them. 
Often too immediately at 8.30 you are told there are no appointments for the day via a recorded message which is often a lie. 

There are a few good doctors here if you are luckily enough to get to see them on the most part I don’t rate them at all now. There is a huge number of admin staff there who are on the most part quite rude and unhelpful. If you visit in person they take an age to greet you. Really feel like they don’t care about the community and simply don’t want to see people. Covid seems to have made people lazy but there seems to be very little incentive for anyone to do better as most people seem to accept that the service is poor.
GP surgery review: carrington-house-surgery
Title: An Improving practice
Rating: 5 out of 5
Visited: June 2023
As we are aware, there are staff shortages within the Uk's  National Health Service. 

That said, my experience with the surgery today was really positive. Staff were helpful and friendly. 

In the absence of a doctor's appointment, I was offered an on the day physio appointment. This is virtually unheard of. However, an amazing service to be offered as it eradicates waiting times after the doctor's referral. 

The first contact physio was most helpful offering advice on how to care for my back with exercise, medication and icing.  

I believe the first contact physiotherapist is also able to prescribe medication. However, since I mentioned that I had medication, this was not necessary. 

I left the surgery feeling a lot better as I was also offered a reset of my back which immediately made a difference. 

Additionally, I was offered a referral to an external physio for another problem I have.

Overall, the service offered to me today, was amazing.
GP surgery review: carrington-house-surgery
Title: Great doctor but the practice needs to improve
Rating: 3 out of 5
Visited: June 2023
The Doctor I saw today was very helpful and positive, he gave me the right medication and exercise. So I was very happy with the Doctor. 
Unfortunately the practice itself has gone down, it is impossible to get a same day appointment, it took three days to get an appointment. I have been with this surgery for many years and have seen a drastic change, appointments are impossible to get, even after having to wait an hour to get through, there are never enough doctors in the surgery and doctors never stay there long enough to know a patient. I feel that the duty of care of a patients has gone. So I would hope that an improvement is made. It used to be a very caring and good surgery and that has been lost.
GP surgery review: chiltern-house-med-centre
Title: No service
Rating: 0 out of 5
Visited: August 2023
I am furious! I telephoned for an appointment for my husband at 8:00am this morning and was told there was only one doctor working and there were no appointments available to call back at 2:00pm. I did this and started as being number 3 in the queue. When answered I was told all appointments had gone and to call back Monday. I asked how many doctors were on and again was told only one doctor.  
How, for a busy practice there can be only one doctor working in house? I asked to speak to the practice manager and what a surprise...not there!  
Explain to me why please?
GP surgery review: chiltern-house-med-centre
Title: Finally a great experience
Rating: 5 out of 5
Visited: March 2023
The GP, Advanced Nurse Practitioner and Receptionist today were all friendly, listened to me and gave me a choice of my treatment options. I was very worried about visiting the surgery and had the start of a panic attack in the waiting area, but I couldn’t have received better care. Thank you very much from a fellow Healthcare professional and Registered Nurse
GP surgery review: chiltern-house-med-centre
Title: Thank you
Rating: 5 out of 5
Visited: December 2022
Hello
Thank you all, especially for what you are doing for my husband.
For someone who would never even take a pill for a headache he has accepted that to stay alive and well, he must take the medication he has been asked to take.
Thank you all
GP surgery review: chiltern-house-med-centre
Title: Very good practice
Rating: 5 out of 5
Visited: November 2022
I have recently moved out of area and I am sad to be leaving this practice. I have always valued their service. All staff members have always treated me most courteously and in a caring way. The way the team handles flu vaccination is excellent. From my perspective, they coped admirably with Covid. The electronic communications I have had are simple and most useful. When I have needed them, the response was always prompt and appropriate. Thank you.
GP surgery review: chiltern-house-med-centre
Title: Rude receptionist
Rating: 2 out of 5
Visited: September 2022
This place needs to change its receptionist because the lady who currently works there is extremely rude and has attitude issues towards patients. Tried to explain to her that I changed my address and don’t want anything sent to my old one, but she refused to accept it even with me having my ID with me to show proof that I am the patient, and told me to bring paper proof of my address change what she did not tell me the last time I called in. Have also seen her treat other patients with a rude attitude also. I am glad I changed my GP and do not have to attend this practice anymore.
GP surgery review: chiltern-house-med-centre
Title: lovely doctors
Rating: 5 out of 5
Visited: September 2022
me and my family have been registered at this practice all our lives and we never want to change. they take good care of us. thank you
GP surgery review: chiltern-house-med-centre
Title: Nurse appointment
Rating: 5 out of 5
Visited: September 2022
I had an appointment with the nurse yesterday at Temple End. Despite my cerebral palsy and my difficulty keeping still, she managed to get my stitches out with no fuss at all.

Please pass on my thanks!
GP surgery review: chiltern-house-med-centre
Title: Appointment feedback
Rating: 5 out of 5
Visited: August 2022
My appointment was with the senior nurse practitioner. She is clearly very skilled at her work. She does this with an interpersonal care and respect that makes me feel like a person, not just a patient. She explained choices to me, why I needed a specific medication and how this could be obtained. I am very grateful for her support today and on all previous appointments over the last 18 months.
GP surgery review: chiltern-house-med-centre
Title: Rude receptionists and accompanying letters
Rating: 1 out of 5
Visited: August 2022
I am in receipt of two letters from you re appointments on the 4/8/22 and 8/8/22 the first appointment to see the  Hca I did attend but arrived a few minutes late as  I was unavoidably delayed. When I spoke to the receptionist apron arrival once she realised, I was late she treated me with great distaste! I apologised and explained I was unavoidably delayed. Then she told me that I would not be able to see the Hca and would have to rebook. so, I rebooked. the Chiltern medical centre has now wasted 2 hours of my time and cost me twice in travel costs! I have been made to wait in reception for up to 20 minutes for an appointment. So, it is ok for you to make me wait. The letters sent reprimanding me were rude and in the case of the first letter factually incorrect as I did attend the first appointment.  The second appointment I found myself becoming in danger of becoming delayed again so rather than you waste my time and money a second time decided not to attend. I have on the 10years registered with you only ever seen one doctor and I Paid! for that appointment!! It appears to me that the team at the Chiltern medical centre have forgotten We are the customers that they are paid to look after by us!! I have also noticed the large number of bad reviews about the Chmc on the internet mostly about the rude receptionists.
Stuart Wili
GP surgery review: chiltern-house-med-centre
Title: Prescription delays
Rating: 0 out of 5
Visited: August 2022
The chemist requested my husband's medication 10 days before it ran out. After 2 weeks of no response from the surgery, we called and, with no apology, were told the prescription would be issued that day. My husband had been without his meds for a whole week already.  
We had to go away. On our return, still no medication. We called our local chemist and were told no script had been issued for him. We tried again today and were told the script was on the pharmacist's system but had not been sent to the pharmacy!  
We have the pills now but, the GP wants a BP reading. He hasn't had any BP meds for 2 weeks. His BP will be well high!
GP surgery review: cressex-health-centre
Title: Terrible Practice
Rating: 1 out of 5
Visited: February 2023
Never have appointments, can't even book to get my recent small operation to have the dressing changed, I have to phone on the day I need the dressing changed and take pot luck.  Took 8 mins to answer the phone even though I was 'first' in the queue. 

Twice they have sent us to our seriously over-stretched hospital in the last 2 months.  One of the issues absolutely did not warrant a hospital visit and 7.5 hours in the A&E department, the doctor even said 'I have no idea why they have sent you here' and apologised for them!

They cancel booked phone appointments and don't tell you...I was also once forgotten in the waiting room when I went for a blood test and then they promptly lost my bloods.  They wouldn't have known this if I hadn't phoned for the results.

I could continue with my litany of issues with this surgery.  

Shoddy practice, awful.....
GP surgery review: cressex-health-centre
Title: Excellent and Wonderful GP Practice and Health Centre
Rating: 5 out of 5
Visited: September 2022
Excellent and Wonderful gp Practice and Health Centre

This is an Excellent gp Practice and Health Centre with wonderful and compassionate Doctors, Medical Staff, Admin and Reception Staff who are very competent and act and behave in a professional and helpful and courteous manner.

Cressex Health Centre has been providing exceptional patient care and support for myself and my family since  we moved to High Wycombe and joined Cressex Health Centre over 2 years ago.

We have always managed to book appointments and/or telephone consultations on the same day if we call early depending on our medical needs.  Previously in London we would have had to wait for 2 weeks or go to the nearest Accident and Emergency Department.

Repeat Medications ordered online or over the phone are processed quickly and efficiently without any delays.

We are very grateful for the the medical and admin staff at Cressex Health Centre.

Thank You.

Mohammed K
GP surgery review: cressex-health-centre
Title: Fast and effective care
Rating: 5 out of 5
Visited: May 2022
Our recent experience at this surgery was extremely good. Dealings with reception staff and the GP were both efficient and thorough. I requested an emergency appointment for my child at 8:30 am and we saw a doctor that same morning. She was very thorough and called to check symptoms with the on call paediatrician. My first experience with this surgery could not have been better.
GP surgery review: cressex-health-centre
Title: 4 year delay on referral
Rating: 1 out of 5
Visited: March 2022
What an awful experience and still ongoing waiting to be seen via a referral first initiated 4 years ago constantly told they a chasing up . 4 years later still in conversation ! What a complete let down
GP surgery review: riverside-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Very good and understanding 
Great nurse team 
Very polite 
Recently been very poorly
The care I was given was so good
Also the after care and follow up 
Was good
GP surgery review: riverside-surgery
Title: Best surgery
Rating: 5 out of 5
Visited: January 2023
I have been here for years the staff are lovely and the doctors are caring and understanding  it's the best practice in High Wycombe
GP surgery review: riverside-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Riverside Surgery will always have a clinician call you back on the same day which is an excellent service. We don't have to wait for days to see someone if needed and lots can be done over the phone which is the way forward. Our family think that truly if others don't like the way it is run then brilliant - move elsewhere because it will then free up more times for us. You won't find a better all round Surgery locally!
GP surgery review: stokenchurch-medical-ctre
Title: Website problems
Rating: 3 out of 5
Visited: June 2023
I have tried to order my repeat prescription online via the Medical Centre  website.  I have found it impossible.  I click the 'Repeat prescription' and am taken to a page with no mention of ordering prescriptions.  I have been round and round in circles until I finally gave up and decided to take the form to the surgery tomorrow.  I don't normally have computer problems but this is hopeless.  And now I've had to take still more time correcting my message because the initials of Stokenchurch Medical Centre and information technology are deemed words completely in capitals and therefore unacceptable.  This is just not well thought out.