janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: montague-medical-practice
Title: Amazing Physio Experience
Rating: 5 out of 5
Visited: October 2022
I have been suffering back pain for many years and at my previous practice was just given pills and sent away, moved to this practice and was offered a face to face apt by the reception team after giving a brief indication of my issues, which was brilliant. I could attend after work as they do extended hours or even a Saturday. The assessment and explanation of what was happening was brilliant, no pills offered just pure therapy and instant relief of my pain I was over the moon. He was polite and kept me well informed, made me a follow up apt that suited. Outstanding service from montague staff thank you 😊
GP surgery review: beech-tree-surgery
Title: difficult appointment system and web site
Rating: 1 out of 5
Visited: May 2022
search in line for Beechtree Surgery Selby and find 3 web site to choose from. Or ringing for an appointment and face a long queue or opt for ring back, which doesn't always happen. Use a text link which says a doctor will ring you back ring back in 1-4 days. Or try your NHS app and find the GP appointments choice is disconnected. Or try the web site given while waiting for ring back. Success, so fill in the form with your ailments. Doctor rings back while you are in the most unaccessible spot to talk to them. There really must be a better, simpler way!!!!
GP surgery review: beech-tree-surgery
Title: Impossible to get seen
Rating: 1 out of 5
Visited: March 2022
The practice have moved to online forms as the only way to contact them, but the website is awful. It takes your round in circles when trying to get the right form, it says 24/7 online booking but when you click the button it tells you it's offline until the surgery reopens on Monday, it tells you to download several different apps, only to find they don't have the features you were told they do. When you do get the correct app you need the codes from the surgery, but several emails to the email address on their voicemail later, I'm no closer to getting on. No clue how to get repeat prescriptions for my family now. 
Do not join this practice.
GP surgery review: beech-tree-surgery
Title: Uncaring, tells lies practice.
Rating: 1 out of 5
Visited: March 2022
Phoned for an appointment to speak to a doctor, was told I’d be sent an online form to fill in, the form didn’t have enough details on to exactly explain what was wrong. I filled it in as best I could, only to send it and it came back saying it won’t be sent to your GP, you need to phone 999 or go to A&E. So I phoned 999 to be told to phone 111 which I did and they told me they’d make me a phone appointment with my GP and I should be phoned within two hours, this was at 8.20, hadn’t received a call by 1pm so phoned the surgery to see if I was on the list, was told yes and I would receive a call anytime from phoning them at 1pm up to 6pm. The call never came. I am so upset with this treatment, how is this ok.
GP surgery review: beech-tree-surgery
Title: Brilliant
Rating: 5 out of 5
Visited: March 2022
Never had a problem getting in or being seen. Contacted them at 8.10am via online form and was seen by 9.10. The doctor was so gentle and caring with my daughter and thoroughly checked her over and gave advice. Thank you
GP surgery review: haxby-group-practice
Title: Impressed
Rating: 4 out of 5
Visited: December 2022
Filled in online form by 17.30 GP rang 17.49 was very attentive and helpful. Prescription done straightaway- just waiting for Pharmacy to let me know when it’s ready.
GP surgery review: haxby-group-practice
Title: Appointment
Rating: 2 out of 5
Visited: December 2022
Having gone into the surgery to make a appointment , told by the receptionist you cannot make appointments anymore you have to call at 8 am when doing so you are put in a call queue of number thirteen as I am currently in employment I find it rather difficult to call at eight in the morning and wait in a queue for a hour , this is not the first time I have had a problem with your surgery the one before I waited six weeks for a call back then I had to make the call myself . Sorry but this service is just not good enough .ps I was absolutely shocked when the receptionist told me to go to walk in or hospital knowing full well the hospitals are at breaking point .
GP surgery review: haxby-group-practice
Title: Very poor
Rating: 1 out of 5
Visited: November 2022
Suffering badly during menopause took years to get the courage up to ask for help, went to reception crying, asked for face to face, said 3 weeks time. Received a text 3 weeks later saying another 3 weeks. 8 weeks later got a phone appointment which was 3 hours late. Only good consolation is the Doctor was kind and understanding. I am leaving this sugery.
GP surgery review: haxby-group-practice
Title: Poor practice
Rating: 1 out of 5
Visited: November 2022
Requested appointment for 12 year old child. Had obvious signs of infection and in a lot of pain. Explained all signs and symptoms to receptionist who said some would call me back. Received Txt Message to say my call had been reviewed and they would Aim to see my child within 8 weeks. Unhappy with this I contacted 111 and was reviewed by paediatrician at York hospital who prescribed a course of antibiotics for a localised infection. 
Very poor service, particularly for a child. Would not recommend to family or friends.
GP surgery review: haxby-group-practice
Title: 11 week waiting list to see a GP (November 2022)
Rating: 1 out of 5
Visited: November 2022
I am in a situation where I cannot come off antidepressants because if I cancel my prescription, it will take 11 weeks to be able to speak to a GP to get the precription reinstated. They offer you a nurse to speak to instead but a nurse has no understanding of my situation of being in a wheelchair- obviously I have serious physical problems.

Basically the lack of GPs is making patients such as myself have to take tablets without being able to come off them. I am facing a year as a zonked out zombie because there are no doctors.
GP surgery review: haxby-group-practice
Title: Doing their best under such extreme pressure
Rating: 4 out of 5
Visited: November 2022
Unfortunately l have many ongoing health issues which l try to manage myself or l ask a Pharmacist but at times l need more help . 
I don’t want to be the regular attender but l am. 
The online access  to a GP isn’t too bad it’s just when you are called by an unknown mobile number it is pot luck if l answer because it is often sales. It would be helpful if you knew the number that would be calling or an approximate time. 
I have also seen that l haven’t attended appointments which looks like l have wasted NHS time but l haven’t known l had these appointments. 
Ordering repeat prescriptions  can be time consuming as l seem to have to put a special request in each time.  
I think under the circumstances the practice tries very hard and usually does a good job. It’s the middle ground of care that is difficult, a lot of things are not urgent enough for A&E yet bothersome enough to want expert care and advice. 
We are very lucky to have this service but people also have to try to look after themselves so the service can function.
GP surgery review: haxby-group-practice
Title: Awful
Rating: 1 out of 5
Visited: November 2022
I was calling for a sick note to be told twice on the phone my doctors on leave and I can't get one. I've just called again and mentioned what was said before and the women on the phone said that's a lie any doctor can give me one and she doesn't know why I've been told that. Been waiting months for one for them to say that
GP surgery review: haxby-group-practice
Title: Poor patient access to care
Rating: 1 out of 5
Visited: September 2022
Unnecessarily difficult to get an appointment at this practice or even speak to a person!  I have been waiting for reception to answer the phone for over 2 hours to book my child's flu vaccination which had to be cancelled twice and was impossible to rearrange any other way.  

The online form is terrible if you need to book a routine screening or vaccination appointment, there is no option available so you end up adding incorrect information to the form and opening up many irrelevant sections of the form as a result.  Unnecessary waste of patient time.  The number of times I've completed the online form to then be shown a screen that online forms are not being accepted is ridiculous, another unnecessary waste of patient time.

If you have an online system then it should be open continuously.  If you have a phone system then it should be manned so that people aren't waiting for (literally) hours.  Routine appointments are not offered for months.  The service is not patient-friendly at all just now, a real shame since the people are actually really caring if you can get an appointment.
GP surgery review: haxby-group-practice
Title: Poor communication
Rating: 2 out of 5
Visited: September 2022
I am so frustrated with Haxby, don't know who to turn to, they are stressing me out whilst they should be helping me, cannot get a simple thing right like sending a prescription through, Ordered our meds for our upcoming 2 month holiday ordered in Sept and still haven't got them, it's now 7th Nov, this is just incompetency nothing else, there's no excuse for this, I'm seriously thinking about emailing the BMA to ask them why I have to go to a foreign country without my medication, fed up now
GP surgery review: haxby-group-practice
Title: Very poor practice
Rating: 1 out of 5
Visited: August 2022
Every time I try to make any form of comment I keep getting cut of half way though my experience so I’ll be very quick to state my grievance,urgent requests are all but ignored.urgent request for my tablets all but ignored although I’d run out of them,urgent request to speak to a doctor all but ignored.All this after returning from hospital with many questions to answer but an urgent request obviously means nothing!!!
GP surgery review: yarm-medical-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: June 2022
Friendly helpful surgery. The Doctor was very thorough and immediately arranged for tests to done at North Tees Hospital, after receiving test results she discussed the results with me and has referred me for further treatment.  This has put my mine at rest.
GP surgery review: yarm-medical-practice
Title: Very poor initial contact service
Rating: 1 out of 5
Visited: May 2022
To get appointments at Yarm medical practice is causing problems to give stress and mental problems to many. You have to phone at 8am on a weekday morning only to be brainwashed with messages from a doctor, covid and behaviour information you then wait a few minutes only to be placed in a Que or cut off. In one word simply DISGUSTING
GP surgery review: yarm-medical-practice
Title: Terrible
Rating: 1 out of 5
Visited: May 2022
Having requested to speak to the practise manager on several occasions she will not take calls allow people to hold for her or give out an email address. Terrible trying to get an appointment when your genuinely ill. Even trying to get test results is a nightmare. From the other reviews I've read on here I'm not the only patient experiencing issues
GP surgery review: yarm-medical-practice
Title: impossible to get an appointment
Rating: 2 out of 5
Visited: April 2022
rang at 8am to ask for an appointment. Automated voice tells me the queue is full and to try at another time. I ring at 8.45, wait in a queue and finally am told there are no prebooked appointments available and to ring the next day at 8am. ring the next day at 8 and the queue is full. please ring later. Told I should ring at 8. The system does not work. What is one to do?
GP surgery review: yarm-medical-practice
Title: Severely let down service
Rating: 2 out of 5
Visited: March 2022
Appreciate I am out of catchment area and cannot get a home visit, I accepted that when I joined the surgery, but to be told now all community services have been withdrawn from me should I need them, I am disgusted with. Why not just say I need to register elsewhere! Feel I have been pushed out of this surgery it has certainly gone down hill big time since the take over!! Even the answer machine is rude to patients saying “any abuse to staff” but my husband got through eventually at 5.50pm only to be told for his problem he shouldn’t have rung so late in the day - in no uncertain terms! We had tried all day to get through. GP was rude to him same GP who leaves the answerphone message! Also told I need to take Vitamin B12 had to Google why and what dose no information given! Just a text from Yarm Medical Practice
GP surgery review: fusehill-medical-practice
Title: Online consultation
Rating: 4 out of 5
Visited: November 2022
Online consultation all worked well, I filled in the form, the doctor rang me he was very helpful and then the receptionist rang me to arrange an appointment and she was very friendly.
GP surgery review: fusehill-medical-practice
Title: Very efficient
Rating: 4 out of 5
Visited: November 2022
Pleased with reception staff and doctor. Hospital visit arranged quickly. I am therefore happy with the treatment received so far from this practice.
GP surgery review: fusehill-medical-practice
Title: Could be a great practice.
Rating: 4 out of 5
Visited: November 2022
After 15 minutes on phone, got an appointment with doctor later that day.
Excellent doctor, very thorough and covered my every query.
Great for parking and with a faster phone in response could be the number 1 practice in Carlisle.
GP surgery review: fusehill-medical-practice
Title: Excellent
Rating: 4 out of 5
Visited: October 2022
I moved to Fusehill from another practice in Carlisle. From the Reception staff, Nurses & GP’s, I can only praise them. Yes sometimes it’s difficult to get through on the phone, but they are doing their best.
GP surgery review: fusehill-medical-practice
Title: Caring Staff
Rating: 3 out of 5
Visited: October 2022
I have had reason to see the Doctor and nurses recently and have found them very caring and helpful,also the reception staff.
GP surgery review: fusehill-medical-practice
Title: Not the best
Rating: 3 out of 5
Visited: September 2022
Reception staff are good and polite the doctor's are good when you can get a face too face appointment. That's where the problem lies not everyone can explain what's wrong with them over the phone. So please try and get more face too face appointments if possible. Thank you.
GP surgery review: fusehill-medical-practice
Title: Amazing care
Rating: 5 out of 5
Visited: September 2022
I had no problems getting through to the surgery at 8am via telephone. Got an appointment with my practitioner promptly.

Great care from said Practitioner, and excellent service.
GP surgery review: fusehill-medical-practice
Title: Shocking!!
Rating: 1 out of 5
Visited: September 2022
Face to face appointment booked at 8am with Gp for 11 40am. Arrived 11 40am checked in with receptionist. Waited 30 mins rang bell at reception and asked if they had forgotten about me? Receptionist checked computer and said oh Dr has rang you!! I said my appointment was face to face!! She said she would tell Dr ! Saw Dr 12 15. Total Shambles!!!
GP surgery review: fusehill-medical-practice
Title: Improved practice
Rating: 4 out of 5
Visited: September 2022
Seem to be able to get through on the phone quicker. 
I’ve had no problem seeing doctor or nurse practitioner.
Reception staff are more helpful.
GP surgery review: fusehill-medical-practice
Title: Pleasant & efficient
Rating: 4 out of 5
Visited: September 2022
I have to say this practice is 100% better than 12-18 months ago.Receptionist pleasant & efficient. Also they now like you to see the same doctor if possible, which is a sensible idea imho. Dr also pleasant & helpful. 5 ⭐ service, I hope they continue like this.
GP surgery review: warwick-road-surgery
Title: Warwick Rd Practice
Rating: 5 out of 5
Visited: February 2023
Five star General practice experience.. friendly efficient and professional staff.  Would recommend without hesitation.
GP surgery review: warwick-road-surgery
Title: Quick appointment and nice staff
Rating: 5 out of 5
Visited: February 2023
Was a quick appointment and the staff were very nice and I was relaxed. My prescription was sent out immediately and I was able to collect it with in 30 minutes
GP surgery review: warwick-road-surgery
Title: Fabulous doctor
Rating: 5 out of 5
Visited: February 2023
The doctor listened and made time to understand what help I needed. The doctor made me feel at ease and was very friendly and understanding.
GP surgery review: warwick-road-surgery
Title: Very helpful
Rating: 5 out of 5
Visited: February 2023
Always easy for appointments and advice from GP, Nurse Practitioners, nurse, and reception etc. Quick to get test results back and repeat prescriptions
GP surgery review: warwick-road-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: February 2023
I was seen promptly, in fact a few minutes before my appointment time. The nurse practitioner I saw involved me in all decisions and was extremely knowledgeable and helpful.
GP surgery review: warwick-road-surgery
Title: Dreadful experience
Rating: 1 out of 5
Visited: January 2023
I am massively disappointed with this practice, I had been a patient for around a decade (now transferred elsewhere).
This is not the first time I have been upset leaving this surgery, the professionalism is lacking and certain individuals quite frankly ill-mannered. No compassion for patients you are just a number. 
Can quite happily say I will never return back to this surgery.
GP surgery review: warwick-road-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: January 2023
Receptionists very polite and helpful. Nurse very thorough and good. Saw doctor this morning. Extremely nice and helpful. Could not find fault with practice
GP surgery review: warwick-road-surgery
Title: Good practice
Rating: 5 out of 5
Visited: January 2023
Very professional and friendly experience. I can always get an appointment with who I need to. Feel like they get to know me not just my condition
GP surgery review: warwick-road-surgery
Title: Friendly, professional & helpful
Rating: 5 out of 5
Visited: January 2023
As always friendly and very helpful. Leaves you with a feeling of competence and aware of process, reducing any possible anxiety.
GP surgery review: warwick-road-surgery
Title: Really helpful
Rating: 5 out of 5
Visited: January 2023
We now have a pharmacist, who contacted me, listened to me and put things in motion, next a Locum GP contacted me, discussed blood results, and contacted the consultant, resulting in me getting started on medication again.
GP surgery review: castlegate-and-derwent-surgery
Title: Kindest receptionist
Rating: 5 out of 5
Visited: August 2022
Just spoken to receptionist, who was so kind, caring and helpful it was unbelievable. Given how busy they must be, I could not fault the service at all!
GP surgery review: castlegate-and-derwent-surgery
Title: A Listening Ear
Rating: 5 out of 5
Visited: August 2022
I have visited Castlegate surgery twice recently and had appointments with the Nurse regarding hrt....
I have heard worrying stories about ladies finding it difficult to be prescribed hrt but this was definitely not my experience...
I had done the research beforehand so knew what I wanted, and I was prepared to talk about how menopause was affecting my daily life....
The nurse asked questions....but more importantly listened.... didn't judge.....she shared some of her own experiences and spoke to me as an equal.....I felt that my opinions and comments were valued and I was given the hrt I wanted as we both decided that was the best one for me....
I felt so positive during and after my appointment which is something I hadn't felt for a while due to the impact menopause was having on me!! The nurse was very complimentary on the lifestyle changes I'd made (losing 30+kg....exercise/running regularly) and explained clearly how this was also improving my later years (my words..not hers!!)
My subsequent hrt review was similarly positive and am so grateful that my experience has been so good..
GP surgery review: castlegate-and-derwent-surgery
Title: Monday morning phone call.
Rating: 5 out of 5
Visited: July 2022
Rang the practice at 9 this morning hoping to get an appointment, either by phone or in person. Spoke to a very helpful receptionist, who gave me a nurse appointment for 3pm today. I did not expect to see anyone so am delighted. Great service. The service from the Castlegate Pharmacy and delivery team is also excellent. Thank you.
GP surgery review: castlegate-and-derwent-surgery
Title: Fab
Rating: 5 out of 5
Visited: May 2022
I have recently moved to your practice, I have visited once which was a very pleasant experience very helpful nurse in family planning who explained everything to me fully. Telephone consultation today after doing the patient online form, doctor was lovely and kind and really helpful explaining everything to me
GP surgery review: castlegate-and-derwent-surgery
Title: Excellent Experience
Rating: 5 out of 5
Visited: May 2022
The GP I saw was very polite and friendly and extremely thorough.  He put me at ease and explained everything carefully to me, including the need for follow-up tests.  The experience could not have been better handled.
GP surgery review: castlegate-and-derwent-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: May 2022
I am relatively new to the practice from the first time I requested a repeat prescription I started to get messages… urgently require blood test, make app with diabetic nurse for a review, heart review (These checks did not take place in my previous practice, no apps, no phone calls etc)
I was flabbergasted, honestly. 
I made an appointment right away with the diabetic nurse and whilst I was very nervous meeting new healthcare professionals after so long with the same practice, I was soon put totally at ease, very friendly, compassionate, extremely knowledgeable, thorough and so caring in the way she approached my needs and the lack of them in the past. She was wonderful.
We live in a world full of negativity and negative people that thrive on making a complaint. Instead of looking at exactly what is available to patients of this practice, I’m absolutely delighted that I decided to change, I didn’t find the decision easy at 65 having the same practitioner for so long but I would not hesitate to recommend Castlegate and Derwent surgery to anybody that is a bit doubtful the transformation in my care has never been better, thank you
GP surgery review: castlegate-and-derwent-surgery
Title: Efficient and friendly
Rating: 5 out of 5
Visited: April 2022
Admin team friendly and understanding. I had prompt telephone consultation followed by in person appointment on the same day with the GP.
GP surgery review: castlegate-and-derwent-surgery
Title: Combining efficiency and professionalism with friendliness
Rating: 5 out of 5
Visited: March 2022
Everyone at the surgery and pharmacy are so pleasant to deal with. Both in-person and on the phone care is taken to put one at ease while still working efficiently to listen and gather information.

I have been for follow-up visits with the Nurse, GP, Pharmacy and dealing with Reception; an equally pleasant and reassuring experience with everyone.