janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: priory-surgery
Title: Unable to get through!
Rating: 2 out of 5
Visited: February 2023
The process to get in touch with this surgery is terrible if your case is not extremely urgent. Phone at this time, phone at this other time... the phone is always engaged. One time I got through and I was referred to contact them in a week's time from a specific time which is when the appointments are released. If you lose this specific window of time, then you are back again in the loop. 
Frustrating for those not needing urgent medical attention but some attention nevertheless.
GP surgery review: stockwood-medical-centre
Title: Bad practice
Rating: 1 out of 5
Visited: June 2023
Avoid this practice, took my son for an emergency appointment to wait 50 minutes and then be shouted at by the doctor and spoken too like rubbish. She didn’t listen and was extremely rude.
GP surgery review: stockwood-medical-centre
Title: No weekends
Rating: 2 out of 5
Visited: September 2022
No flu jabs on weekends 

But I still get a message saying support your local practice? 

Forced to go elsewhere as I shouldn’t have to take time off work for a jab 

Also unable to have nhs Covid jabs done for some reason? It Would of been nice to support my local practice turning up on a Saturday morning and have a Covid/ flu jab done at the same time like other practices
GP surgery review: stockwood-medical-centre
Title: absolute disgrace
Rating: 1 out of 5
Visited: May 2022
I have been a patient with this practice since birth and they have been gradually getting worse. Since COVID its been a joke.  I had blood tests and was told to make a follow up appointment. I assume I was sent the message as some sort of joke or test. I called and was told that the appointments that week had been embargoed and to call back Monday.  I called again today.  Phones put on 7 minutes late and then when I got through was told only booking two weeks in advance and can I call back Wednesday.  What an absolute joke.  Worst surgery ever
GP surgery review: stockwood-medical-centre
Title: great practice
Rating: 4 out of 5
Visited: April 2022
i have always found this practice to be very helpful, if you have an emergency they always get you in on the same day, no problem getting to see a DR.
GP surgery review: stockwood-medical-centre
Title: Fantastic practice -so grateful
Rating: 5 out of 5
Visited: February 2022
I always get the most fantastic care from this practice. Yes it can take a while to get through on the phone but I always get an appointment in the most appropriate way for my condition and all the doctors, nurses and paramedics are really good. I'm so sad at the abuse the receptionists get when they are under such pressure. We are so lucky to have a free health service that despite all the cuts still really gives best service. Thank you
GP surgery review: wells-road-surgery
Title: So impressed with Wells Rd surgery
Rating: 5 out of 5
Visited: June 2023
I recently moved to the area from another part of Bristol and I can't believe the difference in the level of care I receive at Wells Rd surgery. The receptionists are kind and patient, it's easy to get through on the phone, but even easier to submit e-consults. I normally hear back within a few hours. The GPs have been very attentive and I haven't had any issues getting an appointment or phone call. I didn't realise just how poor the treatment was at my old surgery until I moved. The only thing that would make it better would be automated repeat prescriptions, rather than having to request, but this really is a drop in the ocean. Thank you to all of the efforts of the staff, it really hasn't gone unnoticed.
GP surgery review: wells-road-surgery
Title: Great practice lovely staff
Rating: 5 out of 5
Visited: February 2023
I have always found it very easy to get an appointment. The staff are fantastic the doctors have made me feel so relaxed so friendly and personable couldn’t recommend this doctors enough!
GP surgery review: wells-road-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2023
I’m always amazed how much support there is for me and my family. It seems very patient centred care. I usually get things resolved quickly and easily. I would love online access to notes to help with things in secondary care. At the moment this is unavailable.
GP surgery review: wells-road-surgery
Title: Unprofessional
Rating: 1 out of 5
Visited: January 2023
I have found staff completely unprofessional with the exception of a few. Reception staff especially show a complete lack of compassion or respect for patients often being overheard to comment on patients in a derogatory manner making fun or passing judgements. It's a very small space / waiting area so you can hear staff / patients it lacks discretion, privacy and I've even heard staff gossip while they think your being put on hold.
GP surgery review: wells-road-surgery
Title: A compassionate, efficient Doctors' Practice
Rating: 5 out of 5
Visited: December 2022
I've been registered with this practice for many years. I have only been met with helpfulness and efficiency from the Reception Team. The nurses are awesome, kind and caring. I can only praise the GPs who have always made time for me be it a mental health issue or a physical one and they have been so supportive when my son has had health issues this year. Thank you for all the hardwork you do.
GP surgery review: wells-road-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: September 2022
I was so impressed with my treatment the other day that I thought I must write a review. I sent an online consultation request at 8.30am. I had suspected tonsillitis (which I have had many times before). The GP phoned me at 9.30am, discussed my symptoms and was so sympathetic. He said he would issue a prescription for antibiotics to be delivered to the chemist. I picked up my prescription from the chemist after lunch. Thank you for such an excellent service.
GP surgery review: air-balloon-surgery
Title: excellent service
Rating: 5 out of 5
Visited: December 2023
super service from our local practice ,very caring and efficient ,receptionists always polite and ready to help ,nurses and doctors all deserve a thanks,its been my doctors for 30 odd years and am very lucky they are there.
GP surgery review: air-balloon-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2023
I've had various contacts with the surgery  and have received amazing care from the team. The GPs I saw were very thorough in diagnosis and referral and I felt listened to. I also had a check in call on my discharge from hospital to make sure I was ok, which I appreciated. A nurse helped to explain things about wound care when I had a problem. The reception staff are always pleasant and helpful with queries, and gave advice and support when I was housebound. It is great to have a supportive practice. Thanks Air Balloon!
GP surgery review: air-balloon-surgery
Title: Let's hear it for admin
Rating: 4 out of 5
Visited: November 2023
I am writing because I have always found the admin staff at Air Balloon Surgery helpful, supportive and professional.  Yesterday two members of staff, one in particular,  helped organise hospital transport for me - for the first time so I was a little in the dark as to process.  It demanded liaising a few times with transport and another hospital.  Thank you for your help
GP surgery review: air-balloon-surgery
Title: Friendly and responsive
Rating: 5 out of 5
Visited: July 2023
I’ve been so impressed with Air Balloon since I registered last year while pregnant. A year later my daughter and I have continued to receive timely and expert care. From the friendly reception staff to the caring doctors, I feel incredibly lucky to have such a supportive GP practice nearby.
GP surgery review: air-balloon-surgery
Title: Efficient, friendly and professional
Rating: 5 out of 5
Visited: June 2023
I rang the surgery today with a bout of tonsillitis. Reception picked up the phone within seconds and arranged for a GP to call me back. The GP called back within the hour and 15 minutes later I was in the surgery being checked over as a precaution. I am so impressed with how quickly I was seen. Less than an hour later, I am at home with antibiotics. What a brilliant GP surgery, I feel lucky to have it as my local as you hear so many bad reviews of others. Kind, thoughtful, friendly staff - thank you!
GP surgery review: air-balloon-surgery
Title: Awesome receptionist team
Rating: 5 out of 5
Visited: May 2023
I can't thank your team of receptionists enough ! they go above and beyond and have helped me no end in queries and follow ups ,phone calls back with updates and  I genuinely feel they care about patients and trying to help as much as possible,thanks all and keep up the good work
GP surgery review: air-balloon-surgery
Title: Couldn't fault their care for my very poorly 3yr old
Rating: 5 out of 5
Visited: January 2023
My 3 Yr old had gotten more and more poorly during the day ..I called late 5.30 on a Monday.I spoke to a Receptionist and explained and within 20mins the GP had called back and agreed with me that he had tonsillitis so she sent a prescription to a pharmacy that was still open and I went to collect it.From initial phone call to his first dose of antibiotics was exactly an hour.He is feeling much better now thank you and I'm extremely grateful to the Receptionists and Doctor.Thanks again
GP surgery review: air-balloon-surgery
Title: Amazing practice
Rating: 5 out of 5
Visited: December 2022
I look after my elderly fathers health, this practice is exemplary…. From receptionists to all of the wonderful drs, each and everyone of you have provided the very best care my father could wish for and for our family we applaud you.
GP surgery review: air-balloon-surgery
Title: Best practice in Bristol!
Rating: 5 out of 5
Visited: December 2022
Every member of the team at Air Balloon surgery deserves a medal but I’m particularly grateful to  one doctor in particular and her prompt diagnosis which sent me to blood tests and hospital consultancy. I have needed regular visits to the surgery for the last 4 years - it’s never difficult to get an appointment and all staff are friendly and professional 
Huge gratitude to all concerned. We are well cared for at Air Balloon so big thanks
GP surgery review: air-balloon-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: December 2022
Consistently great service from all the GPs, nurses and receptionists. In spite of the great deal of pressure the NHS is under, me and my family have always managed to get the medical care we need and we feel in very good hands! Thank you Air Balloon surgery!
GP surgery review: beechwood-medical-practice
Title: They don't care
Rating: 1 out of 5
Visited: August 2023
They've cancelled my appointment less than an hour before I was supposed to attend. Instead of calling me and giving me option to rearrange, they've send a text message to ring their reception. After waiting on the line for a long time and finally speaking to somebody, I was told there's no appointment for me for next 2 weeks!! And I couldn't even book it for then, I need to ring again apparently.
Also, this is not the first time this happened to me. I give up now and hope my problem just goes away, because I definitely won't get any help here.
GP surgery review: beechwood-medical-practice
Title: Awful Practice
Rating: 1 out of 5
Visited: January 2023
It is really difficult getting an appointment and the doctors are quite unhelpful and seem unskilled. The appointment system is awful, where you can get a same day appointment for a cold but when a newborn baby has feeding issues they are happy to leave you to wait four days. I am moving to a different doctor.
GP surgery review: beechwood-medical-practice
Title: Good luck getting an appointment
Rating: 1 out of 5
Visited: November 2022
I have been trying for months to get through on the phone.
I walked in to reception to book an appointment but they could offer me a time.
Cervical smears are important to have access to, even though I have received a letter to book a test, it has proven to be impossible to get through/ book an appointment. 
It has been over a month now and I haven’t yet managed to get through on the phone. 
I’m surprised it says on here “ accepting new patients” when they can’t seem to respond to existing patients. 
Disgusted in the surgery’s customer service. 
Are there any doctors working at the surgery?
GP surgery review: beechwood-medical-practice
Title: Amazing nurses; GP appointments hard to come by
Rating: 4 out of 5
Visited: August 2022
We are relatively new to the area and I registered with this practice based on a neighbour's recommendation. Overall, I have had a good experience so far.
The nurses in particular, are amazing. Following the birth of my baby I visited the practice a number of times and they were always empathic, compassionate and professional.
The only criticsm I have relates to non-urgent GP appointments. Saying that "we haven't got any more appointments for today or the future" is not an acceptable answer. My request was not urgent but it doesn't mean it's not important. I can't see why I can't be offered an appointment say in one month's time.
Additionally, your reception staff and patients would probably benefit from an online booking system.
Regardless of my frustrations with appointments, I'm still happy I chose your practice. Keep up the good work.
GP surgery review: fishponds-family-practice
Title: Great practice shame about Appointment system
Rating: 3 out of 5
Visited: November 2023
Been trying for the past week to make a request using Patch's only to find it "unavailable".  Turns out unavailable means "switched off", or at least that is what I was told by a care coordinator when I finally got through on the phone.

What is the point of an automated system that is constantly unavailable?  Something is seriously wrong if the system becomes unavailable at 0830 having opened at 0800.
GP surgery review: fishponds-family-practice
Title: No drinking water available
Rating: 0 out of 5
Visited: September 2023
It does not make any sense to me that there is not a drop of drinking water available for the patients in the waiting room. When the first NHS advise for people with kidney problems, dehydrated by the heat and many other health related issues is simply to drink some water. Waiting too long without water was extremely difficult.  
I tried to ask a number of people how to find some water to drink, including a doctor who was going out to call a patient, but got no assistance.  
I got breathless and then was advised by patients to ask at the reception desk for water. With the queue going on for ever and me being disabled and can't stand up for too long until it's my turn, if I sit down I lose my turn.  
I felt like losing consciousness. After all that waiting, I found out that the text message I received from the practice for an appointment was sent by mistake and I had to go back home.  
I had to visit the bathroom, which was in a horrible state, the soap dispenser was broken and faulty, no toilet tissues were available and the floors were really dirty, even in the waiting room area.  
If the surgery is cutting on important and essential services, including the drinking water dispenser, that would mean we are to expect an extremely gloomy future, in my view.
GP surgery review: fishponds-family-practice
Title: New appointment system not user friendly.
Rating: 1 out of 5
Visited: August 2023
New appointment system is useless and dum.
If you don’t have email address and internet you are as useless as their appointment system. They wanna upgrade their system But they don’t wanna upgrade their services.
Maybe everybody Not ready for AI yet.
Please make upgrades. To make life easier, better, helpful and to save time. Not add unnecessary steps to waste even more time and suffering. 
Maybe give option to opt out. To those who can't or unable to use their new system. Due to their conditions resources available to them, Like no wifi, internet even modern mobile or laptop also unable to read and write. Make easier for them to get appointment without new system.
Be Positive
Love you All.
GP surgery review: fishponds-family-practice
Title: gps great , if you can successfully get an appt
Rating: 4 out of 5
Visited: June 2023
on rare occasion i am successful to get thru to a gp appointment, they are great, they listen, check what needs to be checked, provide advise and help with medical issue(s). 
it is just very difficult to get thru system of calling everyday to queue on phone & if staff willing to give you an appointment and if they don't put the phone down on me. 
i called 4 times yesterday, once i made thru the phone queue, the staff member took my details and then put the phone down on me!
GP surgery review: fishponds-family-practice
Title: after 4wks i still cant a gp appt
Rating: 2 out of 5
Visited: May 2023
after spending several hours being caller no 18+ every weekday morning to try to get a gp appt, for last 4 weeks, i still have no gp appt and therefore no medical help. 

also after spending this many hours every weekday morning unsuccessfully to get a gp appt, i've used a lot of my strength & energy on this, when i am still back & forth to hospital with ongoing covid recovery and treatment, which has used up what little strength i have each day.

i really do not understand, why the practice only release a handful of appts for next few days, at a time and patients have to scramble to get one of these appointments. 

i really do not understand, why this gp practice only release a months worth of appointments at a time and especially as when these are released these are always gone, every month.

i really do not see how this system of releasing appts, allows for those of us, whom have physically limiting conditions, to access gp or any real help.
GP surgery review: fishponds-family-practice
Title: Appointments very difficult to obtain
Rating: 1 out of 5
Visited: April 2023
Too many callers in queue -  no appointments when eventually answered - no online appointments. Sorry they are so busy, I,m sure they are trying their best but they are being paid for us to be cared for and the general health of their patients must be deteriorating..
GP surgery review: fishponds-family-practice
Title: Absolutely awful service
Rating: 1 out of 5
Visited: September 2022
New phone system does not give option to speak to a person if you just have a query. Went to the reception desk in person and sign up saying no staff available so to ring them, but you can’t speak to a person as described above.
GP surgery review: fishponds-family-practice
Title: Good GPs
Rating: 4 out of 5
Visited: June 2022
The doctors have always been great when me, my daughter and husband have needed to see or speak to them. Great nurses and HCAs too.
GP surgery review: fishponds-family-practice
Title: No longer offering a good service
Rating: 2 out of 5
Visited: April 2022
This used to be such a good practice with online booking meaning you could always get an appointment within a short time.
Now you call and wait 45 minutes or more on the phone, get to number 1or 2 in the queue and then the line drops.
I have stood for ten minutes at reception waiting for someone to come out and I can clearly see they are not on the phone.
The doctors are great. It is let down by poor management and front desk staff.
GP surgery review: fishponds-family-practice
Title: receptionist play down caller's concern
Rating: 1 out of 5
Visited: February 2022
when call to try book an appointment, after the long wait in telephone queue, explained to the receptionist reason we called (our concern of the symptoms that we had), she directly assigned us an appointment to a practical nurse to call back the next day, which we believe is wrong. The receptionist might be a trained staff but should not be in a position to judge if a case merits a doctor or a nurse, she is NOT a medical personnel, a practical nurse is not trained to diagnosed illness and cannot prescribe treatment. If all doctors' time slot are full she can explained to us and find alternatives, but down playing someone's health concern is not right, this experience is a waste of time and resolve nothing.
GP surgery review: fireclay-health
Title: Electronic prescriptions too hit and miss
Rating: 2 out of 5
Visited: January 2024
So I want the choice to go back to paper scripts if I want to because a few times I've put in repeat prescriptions with my nominated pharmacy and they haven't been processed. With a paper script I can at least take it to another pharmacy if mine doesn't have it in stock.

The trouble I've had getting a prescription for my epilepsy medication since before Christmas is ridiculous!

So I've left a message on patches and if I don't get a response I'll be at Lodgeside quicker than you can say Jack
GP surgery review: fireclay-health
Title: Consistently excellent year after year
Rating: 5 out of 5
Visited: December 2023
Won’t write too much as my previous review was lost when the page had an error , so my rave review was lost 
In short - year on year, before and after covid, the availability of doctors , nurses , test results , referrals etc have always been top drawer. The service provided by lodgeside and St George has always been excellent . It annoys me how much bad peas doctors surgeries get, you guys are exceptional
GP surgery review: fireclay-health
Title: Gone down hill since merger and covid
Rating: 1 out of 5
Visited: August 2023
Used to be great and could get appointments. 
Now you cant since merger with st george and covid.  
Terrible waits on the phone.
Joke to have a message on patient access app stating “due to covid we are limiting appointments…” 
Hullo-Covid as an excuse really?
No online appointments to be booked you have to join the 8am call us circus.
New Patch system replacing E consult said “taking no more referrals today”
Alway have an excuse handy why they cant give you an appointment.
Dont get ill after 8am as they wont have an appointment and wont have Econsultation working either but they will have a scripted excuse story to rad out to you
Hiding behind phone triage and use EConsultant instead of seeing patients.
Don't bother to come here find a better place to go
Pathetic
GP surgery review: fireclay-health
Title: Poor Poor Poor
Rating: 1 out of 5
Visited: August 2023
Long wait time on the phone and when they do answer its of little use.
Seem to employ numerous drs/nurses but always “no appointments available”
If they were paid by the NHS per the patients they actually see as opposed to the patients registered with them then more appointments may suddenly be available
Now during your endless wait they constantly tell you to use the online service.
Long gone is the desire to provide any kind of service to the their customers - its just rubbish and broken.
GP surgery review: fireclay-health
Title: Great service
Rating: 5 out of 5
Visited: June 2023
Completed an e-consultant at 16:00 on a Sunday, received a telephone call on Monday at 8.10 offering an app at 15.30 that same day leading to a much needed prescription. Great service
GP surgery review: fireclay-health
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Helpful staff, friendly and welcoming. Never had a bad experience here. Thanks to all the reception staff for being accommodating
GP surgery review: fireclay-health
Title: Confusion
Rating: 1 out of 5
Visited: June 2023
Trying to get results of a Echocardiogram from March phoned at least 3 times first you have a record of the others you havent. Plus was told they were back but not read then yesterday no they are not on the screen.

This is not the first time we have experience of conflicting messages. I just wish I could record what is said but in future I will write time date and conversation in our diary.
GP surgery review: fireclay-health
Title: Booking an appointment
Rating: 5 out of 5
Visited: January 2023
I called to book and appointment today and the staff member was so helpful and went to great lengths to help me. They put my mind at ease and left me feeling more positive about my situation and that I had made the right call. Thank you and keep up the good work.