janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: marden-medical-practice
Title: Disappointed
Rating: 3 out of 5
Visited: July 2023
Had to wait for 12 weeks to receive biopsy results.  So much unnecessary stress on my behalf. I had to chase  to get these results in the end. Asked for help at gps received nothing. Felt like I had been forgotten about. Surely it is in your duty to follow up on these matters. Feel very unhappy with lack of support. I have always received a very good service up until now. Surely, this is something that needs addressing. I called twice for results then asked gp to intervine 10 days ago. Still nothing.. Follow up procedure is extremely poor. I do believe the results had not been sent out in first place. Again forgotten about... Unacceptable on my behalf. This is why I wanted to leave feedback to let you know of my bad experience. I hope things can improve and this does not happen to anyone else. .
GP surgery review: marden-medical-practice
Title: Prescription problem
Rating: 2 out of 5
Visited: July 2023
I have asked a receptionist at least 3 times to ask the doctor to revert to my previous doubling up of my supply of  monthly tablets as prescribed recently. Each time they say yes we’ve done that for you. But when l go to the adjoining pharmacist only 1 month supply is there. Surely this can’t be difficult to achieve. Very frustrating.
GP surgery review: marden-medical-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: July 2023
Contacted the surgery today 09.00  24th July 2023 with an ongoing medication problem, had a call back by 11.00 spoke at length to the extremely  understanding doctor, picked up my blood test paperwork at12.30 and made an appointment to review the results excellent service and a big shoutout to the receptionist cheerful and helpful
GP surgery review: marden-medical-practice
Title: Great first appointment.
Rating: 5 out of 5
Visited: July 2023
Hi,
I am a new patient to Marden and had my first appointment this morning. 
Firstly the receptionist,  was a lovely caring and professional human being and not an uninterested robot. She dealt with my queries quickly and efficiently. 
Secondly the doctor I saw was lovely, caring, professional and knowledgeable. 
Thank you what a breath of fresh air this practice is after leaving my last one of 57 years.
GP surgery review: marden-medical-practice
Title: Friendly Professional service
Rating: 5 out of 5
Visited: June 2023
I just wanted to feedback and say how impressed we have been with Marden Medical Practice

We don’t often use the practice but when we have we have been so pleased about how the reception staff have answered our calls , looked up and smiled when we came in and offered choices of what appointment would be suitable .

When we have had contact with the clinical staff we have been treated with professionalism and respect . My husband was offered an appointment on a Saturday or Sunday recently . Also I used the contact form in the NHS App and got a call back within 12 hours . 

We are so pleased to be registered with this practice .

Thanks to all the staff
GP surgery review: marden-medical-practice
Title: Dissapointed
Rating: 2 out of 5
Visited: February 2023
I have always rated this GP surgery since registered. However recently have been dissapointed in the attitude of the staff and the lack of appointments available. Was requested by surgery to contact for tests results had been waiting months for. Only to be told had to wait 2 weeks for telephone call to discuss results. Unfortunately I fell ill on the day and missed call, rang back asap. Told had to wait a week for new appointments to be placed on system. Then on contacting again, informed next appointment is actually not for another month for a call. This is ridiculous. Attitude of reception staff when trying to just get across how frustrating this was (remaining polite and calm) was poor. She just kept repeating this is a non-urgent appointment which is not helpful. I am in pain with the issue went for tests for and though this is classed as non-urgent I would still like to know if there is anything from results that could lead to appropriate treatment/ support. Surely I have a right to get my results and in a timely manner.
GP surgery review: marden-medical-practice
Title: great practice.
Rating: 5 out of 5
Visited: February 2023
i felt i was important to the staff and they listened to what i had to say.  it was a very welcoming practice warm and welcoming.
GP surgery review: marden-medical-practice
Title: Working people can't get an appointment
Rating: 1 out of 5
Visited: February 2023
As a working person it is impossible to get an appointment to see my GP. I've been told I can only ring up on a Thursday at 8:30, I explained I can't phone due to my job, they assured me that there would be appointments left when I finished work at 4pm. My partner rang up on my behalf at 10am the earliest he could as he is also working to be told all the appointments had gone so what I was told on the phone the night before was a blatant lie! They then told my partner to ring back next Thursday where we would have the exact same problem, I have now being trying to seek an appointment for two weeks and worry will I ever receive an appointment.
GP surgery review: marysville-medical-pract
Title: Great Care
Rating: 5 out of 5
Visited: December 2023
Phone up for an urgent on the appointment, as I had been unwell for a week, receptionist very helpful gave me a time, she then phone me back to say any earlier slot had become free would I like that, amazing service thank you.
Once at surgery fantastic care from all concerned. Thank you
GP surgery review: marysville-medical-pract
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
I recently had several medical problems that I was really worried about.  I can not get over how amazing the team were - the reception team made sure I was taken care of.  The Nurses were so Amy pathetic and kind.  The Doctor I saw was caring and sorted referrals out for me.  I feel really well taken care of Thank you so much.
GP surgery review: marysville-medical-pract
Title: Severely declined practice
Rating: 1 out of 5
Visited: October 2023
I have waited 6 weeks for an appointment after previous appointments with a locum at another practice have been unhelpful, doctor refused to recognise hormonal migraines and the migraine trust as an organisation, has prescribed me a drug that is likely to cause more harm than benefit. Waited weeks to see a female doctor and Practice Manager moved my appointment without letting me know, only way I can see a female doctor is to wait another 7 weeks. It's exasperating.
GP surgery review: marysville-medical-pract
Title: No longer the good practice it was
Rating: 2 out of 5
Visited: June 2023
Receptionists can be abrupt and do not listen carefully. It is impossible to get an appointment with a GP; you are only offered one with a nurse or paramedic. My recent experience resulted in my having 4 appointments with nurse/paramedic before a referral was made. Had I seen a GP I would have been referred earlier. The delay caused additional problems developing. This used to be an exceptional practice with good GPs and great service, this is no longer the case.
GP surgery review: marysville-medical-pract
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
Great GP Practice! I have been a patient at this Practice for a few years now and my experience has always been great. The staff are very friendly and the reception team always assist and signpost me to the care I need. I would recommend this Practice to all of my family and friends.
GP surgery review: mytton-oak-medical-pract.
Title: awful surgery
Rating: 1 out of 5
Visited: September 2023
After trying to call the GP over 10 times since 8am, it now has a message saying go to the walk in center at the hospital! This is disgraceful. My daughter is 7 years old and in need of medical attention, but not that serious to go the the hospital. Mytton oak you need to get your staff some more training on how to speak to patients in the correct manner, not in a rude way and then try to say that its the patient being frustrated.  It's not difficult to be pleasant and understanding.
GP surgery review: mytton-oak-medical-pract.
Title: Awful practice, can never get through
Rating: 1 out of 5
Visited: June 2023
Multiple times I have tried to call this surgery and every time I am met with the line being cut off as ‘queue is too long’. I work in a pharmacy and am always calling the local GP surgery’s, Mytton Oak is by far the worse one to ever get through to. And if you do manage to get through to speaking to a receptionist, you will never be offered an appointment in any short time frame. Something needs to drastically change with the surgery as it is a danger to the local community.
GP surgery review: mytton-oak-medical-pract.
Title: Wasn’t great but now awful
Rating: 1 out of 5
Visited: May 2023
Trying to get an appointment is like gold dust and that’s if you are able to wait on hold for nearly an hour.  Was told they didn’t have the capacity to give me the treatment I needed and it would be at least 2-3months on the waiting list but got given the telephone number of another practice to try to to see if they had space. Rang other practice and they said it would need to be through my GP.  Rang Mytton Oak again and have been given a stop gap prescription until they can see me but haven’t even spoken to a GP so how do they know that I’m even suitable for this medication, let alone the supply issues the local pharmacy are having with my current medication! 
Mytton Oak - you need to employ more permanent doctors to cope with your demand and stagger your lunches so that your reception is manned throughout the day like other businesses do - not everyone can make phone calls during work hours (especially those of us who work in emergency services) and need to use our lunch time to call; closing for lunch is ridiculous as is the difficulty in signing up for your online appointment system.
GP surgery review: mytton-oak-medical-pract.
Title: Surely one of the worst practices in the area
Rating: 1 out of 5
Visited: March 2023
I'm not a habitual complainer but things are now so bad at this practice that I believe they present a danger to patients. 

I am a patient of this practice and a carer to individuals who are also patients of this practice. It has been virtually impossible to speak to anyone at the practice - whether by phone, email or in person - since at least May 2022. This problem has gone on for so long that I believe patients are in danger.

On most days, regardless of the time of day, when I phone the practice I am met with a recorded message saying that the reception is too busy to take calls, and am then automatically cut off. At other times I make it onto the call queue but following a wait of one hour or more am then cut off.

The practice does not publish its email address, but I was able to get it from one of the receptionists on one occasion. Most emails are ignored; any replies are generic and simply give the phone number.

When I go into the practice in person, there is typically nobody at reception. The main practice office is directly behind the reception and would be openly visible if not for the large opaque screens which have been erected, presumably so that receptionists can minimise interaction with patients. This means that patients wishing to speak to a receptionist in person always have to shout for attention. These calls often go ignored.

On one occasion in January this year I was told by a member of staff at the practice that four of the five receptionists are on long-term sick leave and are not going to be replaced. I don't know whether this is true.

More recently, when I got through to a receptionist after waiting on hold for almost an hour, I was told that there was no point complaining about waiting times because 'every practice is as bad as we are'. 

The net result is that patients of this practice, including me and the people I care for, do not have reliable access to GP or practice services, even when in urgent need. I believe this is a dangerous situation.
GP surgery review: mytton-oak-medical-pract.
Title: Terribly organised
Rating: 1 out of 5
Visited: March 2023
I can only echo people's comments about how long it takes them to answer the phone (this bottleneck is due to no other way to contact them). Once through, the relevant person is almost always unavailable and you are asked to call back another day (cue another 60 minutes of queueing time I'll never get back). It's quicker to drive round and walk in. When you do finally get to speak to someone, errors abound and normally I end up going away without resolution, having been told to return another time. The Practice Manager needs to instigate new procedures to reduce the error rate and increase productivity and efficiency. It really is dire.
GP surgery review: mytton-oak-medical-pract.
Title: Awful practice in procedures & customer practice
Rating: 1 out of 5
Visited: February 2023
Trying to arrange a timely appointment with a doctor is extremely difficult. I have phoned from 8 am on each of the last three days to finally get an answer today at 12am - calls usually ring off saying number is unobtainable or we are busy ring back later. Today after getting through I was told next available appointment was the 3rd of April - six weeks away - really not good enough. Then told if I wanted an emergency appointment I'd need to phone back tomorrow at 8am.  The receptionist then put the phone down on me after saying I was having a go at them which I certainly wasn't - I just said that their system needed a review as from this weeks experience I doubted anyone would answer tomorrow - I wanted to ask how I booked on line - as their website says I need to contact them to arrange this facility but the line went dead... As may I if I have to wait 6 weeks!
GP surgery review: mytton-oak-medical-pract.
Title: great practice
Rating: 5 out of 5
Visited: October 2022
my appointment time and doctor was changed..therefore i was late.but the doctor in duty fitted me in.receptionist was stretched,but so helpful and kind.the powers that be need to be at the coalface for a week, sorry desk thank you from the bottom of my socks
GP surgery review: mytton-oak-medical-pract.
Title: Poor Service
Rating: 1 out of 5
Visited: July 2022
Phoned at 8am to be told there are no emergency appointments and to go to a&e even though we are told to avoid going to a&e due to increased numbers) not even offered a telephone consultation!! This was query for a chest infection (negative Covid lft) and the need for query antibiotics. GP practices could do so much more to alleviate a&e and urgent care if they returned to the service provided pre Covid they have got used to not seeing patients and  seem to be avoiding patient contact.  When you ring during the day to speak to reception it can take up to an hour to get through to a receptionist. The service provided is not I feel fulfilling the GP/Patient contract.  Reading the reviews I note that the Practice Manager does not even respond to the reviews and it makes you wonder are they even read?  Please review/improve the practices you provide (or don’t provide) to bring the practice up to an acceptable standard as quite clearly you are a practice in crisis and failing in your duty to your patients.
GP surgery review: mytton-oak-medical-pract.
Title: Used to be brilliant
Rating: 3 out of 5
Visited: April 2022
The practice used to provide brilliant care but since covid it's near impossible to get advice or a consultation. Every phone call takes at best an hour to even speak to a receptionist often there's no option of getting an appointment or a phone call. I have two small children under 3 years old and I'm lucky that we don't require a lot of medical attention often - when I do it's because one of us is really in need. It's a very worrying standard of care available right now.
GP surgery review: mytton-oak-medical-pract.
Title: Helpful receptionists
Rating: 4 out of 5
Visited: January 2022
I have been registered with this practice for years and I have always found the receptionists to be kind and helpful whether face to face or by telephone.
GP surgery review: pontesbury-&-worthen-medical-practice
Title: Visitor to the area
Rating: 5 out of 5
Visited: July 2023
The practice was relatively  easy to contact and offered me an appointment  the same day. I was seen on time and the consultation  was very thorough.
Results of tests were communicated two days later with further advice.
Very good experience and very helpful staff .
GP surgery review: pontesbury-&-worthen-medical-practice
Title: Disappointing
Rating: 1 out of 5
Visited: May 2023
Rang for an appointment, the first opportunity to see a doctor was in four weeks time. This was improvement on the last two times I'd rang, with appointments in six and five weeks time. This practice is failing badly at delivering an efficient  service. I have no idea what their problem is, could it be a difficulty with recruiting more doctors? I wish there was an option of going to another practice, because this one is not fit for purpose.
GP surgery review: pontesbury-&-worthen-medical-practice
Title: 24 DAYS WAIT
Rating: 1 out of 5
Visited: March 2022
Needed some cream that has been prescribed for me in the past for a reoccurring problem,explained this to the very helpful receptionist who said she would pass it onto the doctors and hopefully my repeat prescription would be with Lunts in a couple of days at the latest.
Two days later got a call to say this would have to be dealt with by a doctor and the earliest call-back will be in 20 days,hope the rash doesn’t get any worse !!!!!!
GP surgery review: pontesbury-&-worthen-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: February 2022
My husband used the NHS app to order his repeat prescription for the first time this week. We were a bit unsure as to whether it would work, but it did, and the prescriptions were ready within 24 hours. Thank you very much.
GP surgery review: radbrook-green-surgery
Title: Great experience.
Rating: 5 out of 5
Visited: August 2023
I have recently moved to Shrewsbury from Telford, which has sadly merged several seperate once decent regional practices into one private enterprise named Teldoc.
I won't go into the reviews reflecting user experience which can be found on the NHS website, but can assure people that the service provided by Radbrook Green in what is admittedly now a severely challenged Nhs in general in the uk outshines that of Teldoc in every domain.
This review following around 5 very satisfyingly handled appointments. 
The appointment system is indeed as perfect as it can be given the current crisis within the NHS, the reception staff are excellent in terms of their politeness and triage and all the doctors and nursing staff I have dealt with so far have been extremely professional and helpful.
GP surgery review: radbrook-green-surgery
Title: Fast and friendly
Rating: 5 out of 5
Visited: January 2023
Called in yesterday to see if I could book an appointment. The wonderful receptionist got me a phone call first thing this morning after which I saw the clinician in person within two hours. Blood test taken and sent off: called back at 2pm with a scan booked at the hospital tomorrow afternoon. All this within 48 hours of walking in and all done with a smile! The NHS at its best.
GP surgery review: radbrook-green-surgery
Title: Brilliant service
Rating: 5 out of 5
Visited: December 2022
I needed advice and help with a minor complaint.  Got a face-to-face appointment with a physician associate that same day and she was totally brilliant.  Got me a consultant referral, a prescription and copious advice on how to deal with this.  And with a smile and a reassuring manner which works wonders by itself.  This GP practice is simply the best!
GP surgery review: radbrook-green-surgery
Title: Very impressed
Rating: 5 out of 5
Visited: May 2022
I rang for a telephone appointment, and the doctor asked me to go for a face to face appointment. This was only 2 days later. I was so impressed with the kindness and efficiency of the surgery.
I had also phoned to see if I could have a shingles vaccination and I was given an appointment for 2 days later. This was all extremely efficient and all the staff were friendly.
It takes a while before your call is answered, but if you phone around lunchtime, you get through quicker.
GP surgery review: radbrook-green-surgery
Title: Supurb modern service
Rating: 5 out of 5
Visited: March 2022
They keep in touch via text/email for appointments and items that crop up from time to time. very professional, plenty of car space and good wheelchair access and short waiting times for appointments .
GP surgery review: riverside-med.practice
Title: Great receptionist
Rating: 4 out of 5
Visited: December 2023
Reception always  very busy(too short staffed)
So a little difficult  to sort  queries  out ..   but there's  a guy  there that always goes out of his way to help and solve the issue  your are worried about. 
Lots of common sense. 
Well done to him.
GP surgery review: riverside-med.practice
Title: Sorry to see the service standards go so low.
Rating: 1 out of 5
Visited: August 2023
I joined the practice in 1983 and found everything to be great. 
Unfortunately over the last couple of years things have gone so bad it's near impossible to talk to anyone and if you do they are dismissive to the point of rudeness. I went on there new triage system and got back the text reply I expected, saying you will be contacted within two days but that was six weeks ago. Apparently the system had crashed. 
I tried to "Have my say" on the complaint section of the system but surprise surprise that part has been turned off. I wonder why?
Well fellow patients good luck for the future as I'm now moving on to pastures new. This is now the NHS. (No help service).
GP surgery review: riverside-med.practice
Title: Unacceptable service
Rating: 1 out of 5
Visited: May 2023
My last two attempts at making a face to face appointment started with a long wait on the phone from "you are 9th in the queue".  When answered I was told they "don't have any appointments to book at the moment". This has happened twice. I went online and was able to book a telephone appointment for April 6 but on April 5 I received a text postponing the appointment until 2 May. On 2 May I received another text postponing the appointment until 28 May. I called the surgery to change this as I can't make that date to be told, again after hanging on for 20 minutes, that there are no appointments at the moment.
GP surgery review: riverside-med.practice
Title: Dreadful Practice
Rating: 1 out of 5
Visited: April 2023
Phones are off most of the time, messages are not passed on to the GP, Information taken down incorrectly by those who eventually answer the phone. I am fed up of being told we don't  deal with that. My mother had a bad accident and I am nursing her at home. She is bed bound and needs 24 hour nursing. I am unable to leave her on her own. I requested a form from the doctor that was supposed to travel on the transport with her to the fracture clinic in the morning. I asked for this form last week and explained I could not pick it up and please could they post it to her. When I checked today I was told that the doctor hadn't filled the form in so another doctor had to finish it off, but it was in the reception waiting to be collected by myself. What use is that, she needs the form in the morning, or she can not travel, there is a complete lack of communication. How are we expected to put our lives in the hands of these so called GP's  when they cant carry out the simplest of tasks. I was told there aren't any doctors available, and to book a phone appointment takes 3 or more weeks. There answer is to phone 111 so they are just passing the buck which is not helping patients like my Mum. There is a practice manager there so manager your practice in an effective way before lives are lost.