janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: regis-medical-centre
Title: Getting an appointment through any means is impossible!
Rating: 1 out of 5
Visited: August 2023
I have been trying to make a doctors appointment for well over a month now and it is impossible! At 8.03am I managed to get the line to ring to then be the 80th(!!!!) in the queue. I logged into anima and they were no longer taking requests!! I just don't see how this is a service at all! I was under the impression government guidance said that this type of system for booking Dr's appointments was no longer acceptable and patients should be able to contact their surgery at any time to request an appointment. This system clearly does not work, is completely ineffective and doesn't take patient need into account at all. I see all of the other reviews stare the same yet nothing has been done to address this. If I could give no stars for the appointment system I would. I dread to think of how many people have had to leave symptoms unchecked too long because of this!
GP surgery review: regis-medical-centre
Title: Diabolical
Rating: 1 out of 5
Visited: August 2023
Can't get an appointment or advice on the Anima site that they want you to use. Can't get an appointment over the phone when you finally get through and after ringing 111 and being told that my daughter would be seen at Regis medical centre once we'd received a ring back, oh no we had to go all the way to West Brom. I don't drive and It's a 50 minute bus ride from where we live and 12 quid each way by taxi. Lol I suffer with stress and anxiety and am on meds for it and haven't had a review in well over a year just getting meds when I put in a request and gave up trying to get an appointment for myself for what I think is carpal tunnel syndrome because at 8 in the morning everyday for almost a month Anima site kept saying the surgery was at full capacity. I'm actually starting to think that there aren't actually any doctors working there anymore.
GP surgery review: high-street-surgery
Title: Great help & excellent service
Rating: 5 out of 5
Visited: February 2023
Needed a tetanus jab, and the receptionist was really helpful in checking my details and calling me back, also the nurse that was covering my normal one was really informative and gave me some imperative advise.
GP surgery review: high-street-surgery
Title: Great surgery
Rating: 5 out of 5
Visited: February 2023
Very helpful ready to listen to all your problems and help if possible and if there are any mistakes they are rectified immediately .
Haven't got a bad word to say about them  
Couldn't recommend enough
GP surgery review: high-street-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2023
Everyone is very efficient and always ready to help in any way they can. Would have no hesitation in recommending this practice to anyone.
GP surgery review: high-street-surgery
Title: Good doctors
Rating: 5 out of 5
Visited: February 2023
A very understanding staff. Always ready to listen and make you feel like a person not a number. Would recommend this surgery.
GP surgery review: high-street-surgery
Title: Don't bother
Rating: 1 out of 5
Visited: February 2023
Can't see doctor. Only have phone call but they only ring for seconds so, have missed a few so, then have to ring surgery and can wait up to 45minutes to answer to get another appointment which can take up to  2wks.
GP surgery review: high-street-surgery
Title: Best practice
Rating: 5 out of 5
Visited: February 2023
Been with this practice for many many years and have never been disappointed with the service, even through covid they did their very best, and it's always a very pleasant and personable service when you are there, and they will go out of their way to make sure they do everything they can to get your health problems sorted
GP surgery review: high-street-surgery
Title: Good Service - Nice Staff
Rating: 5 out of 5
Visited: January 2023
The reception girls are lovely, helpful and friendly. The GP is really good he takes the time to explain everything and gives time to listen and care. I see lots of negative things in the media about GP practices but this one is really good. I can get an apt when needed and I am prompted for my bloods which is good! They have a new system which allows to book directly in to a slot which is so easy. Cant fault the practice
GP surgery review: high-street-surgery
Title: Lovely little surgery .
Rating: 5 out of 5
Visited: November 2022
Great practice with helpful friendly staff..

My call was answered within 10 mins. I was asked for a brief description of my problem and was offered a telephone appointment that day. 

The Doctor decides who requires a face to face, which I think is more than fair and makes perfect sense. 

The GP rang in the allotted time frame and offered me a face to face appointment for later that day. I was given an examination and treated accordingly.

 Surgery staff were polite and competent and I was dealt with in timely manner.
GP surgery review: high-street-surgery
Title: Disgusting
Rating: 1 out of 5
Visited: October 2022
The way I was treated when I attending the surgery by the receptionist was absolutely disgusting!! They are rude, think they are the doctors and do not care for the patients one bit!!
I advice people away and am also looking at getting a new surgery...
Doctors good, receptionists a joke!!
GP surgery review: high-street-surgery
Title: Fantastic team
Rating: 5 out of 5
Visited: September 2022
Admin team are polite and happy to help with telephone enquires. Nurse and HCA are great and hard work. GP very thorough with his examinations and advice.
GP surgery review: harden-blakenall
Title: Welcoming Practice
Rating: 5 out of 5
Visited: December 2022
Receptionists very welcoming, nurses listen to patient, doctor always has time to discuss patients questions.
GP surgery review: harden-blakenall
Title: Finally listened to
Rating: 3 out of 5
Visited: November 2022
After having an ongoing issue with multiple doctors, today I spoke to a “Zarish  rodrigues” and what a lovely woman she was. Senitive topics weren’t uncomfortable and she gave me all that I needed. It was a pain to have to wait 2 days overdue when I was meant to have a consult but I’m glad it’s finally sorted. Thanks again doctor.
GP surgery review: harden-blakenall
Title: Great care and practice
Rating: 5 out of 5
Visited: November 2022
After struggling for an appointment due to my job commitments when I saw the practice nurse for a pill check I was treated excellently and then also referred for an appointment for another problem I was facing. I attended the practice for said problem after nurse booked me an appointment and was given outstanding treatment and now after weeks of problems I have been sorted and treated and honestly I am very grateful for the advanced nurse and practise nurse I saw. Excellent service honestly. Thank you!
GP surgery review: harden-blakenall
Title: Very professional and kind nurse
Rating: 5 out of 5
Visited: November 2022
The nurse who treated my mom's leg cut was very nice, kind and professional and gave good advice. My mom and I both commented how kind she was
GP surgery review: harden-blakenall
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
I am very pleased with the way I have been looked after by all the members of this practice who I have seen and through there help I am now getting my procedure next week what I have been waiting months for
GP surgery review: harden-blakenall
Title: Amazing HCA support
Rating: 5 out of 5
Visited: October 2022
Had treatment for my leg scars following cellulitis. The HCA gave great advice and support and made me feel confident in managing my condition. Despite being seen by 4 doctors and 5 nurses at various times during suffering with cellulitis, the HCA made me feel I was being listened to better, getting better clinical support and could trust in her obvious competence.
GP surgery review: harden-blakenall
Title: Excellent care
Rating: 5 out of 5
Visited: October 2022
I have had several dealings with the surgery over the previous 2 week, each time I have been treated with respect, dignity and have been fully cared for. A telephone consultation has been followed up with a face to face appointment where required and all calls have been returned when promised. The admin team have also gone over and above to help.
GP surgery review: harden-blakenall
Title: Amazing doctor!
Rating: 5 out of 5
Visited: October 2022
Finally got to the bottom of my child’s health, low folic acid so I am extremely grateful and happy that the doctor sent for bloods and now prescribing medication. Thank you
GP surgery review: harden-blakenall
Title: Excellent service !
Rating: 5 out of 5
Visited: October 2022
I attended a surgery appointment today and was delighted at the service I received !  The doctor was understanding and listened to what I had to say. The doctor was very polite and explained the possible options I could take. I introduced another small worry i had regarding a mole. The reaction was superb and I am happy to say the options were once again perfect. It’s good to get theses types of service when the NHS is under so much pressure.
GP surgery review: harden-blakenall
Title: Great Practice
Rating: 5 out of 5
Visited: September 2022
Phoned today for a face to face consultation and was offered one for 2pm.   Saw a doctor and was prescribed steroids and antibiotics and was told if no better in 2 weeks to go back.
GP surgery review: pinfold-medical
Title: Staff always helpful
Rating: 5 out of 5
Visited: November 2022
Staff always very helpful and polite. Always do what they can to get you the service that you require. With our thanks for all of your help.
GP surgery review: pinfold-medical
Title: Nurse practitioner
Rating: 4 out of 5
Visited: November 2022
She was amazing blood test and vaccine honestly didn’t feel a thing friendly happy fantastic lady couldn’t wish for a nicer more gentle person thankyou so much
GP surgery review: pinfold-medical
Title: Excellent care
Rating: 5 out of 5
Visited: October 2022
The doctors are especially the diabetic nurse are totally fantastic. The diabetic nurse has changed and saved my life for the better.
GP surgery review: pinfold-medical
Title: Very helpful practice
Rating: 5 out of 5
Visited: September 2022
The staff went out of their way to help us, and to make sure my mother has got the care she needs, I am very grateful for their caring understanding, a great GP practice.
GP surgery review: pinfold-medical
Title: Brilliant Service
Rating: 5 out of 5
Visited: August 2022
Not a visit but a telephone call, phoned on Wednesday 3rd August 22 ,for a continuation sick note ,phoned at 8am as they opened got almost straight through to a polite receptionist,by 9.14am the sick note was messaged too my phone,that I feel is exceptional service ,have never had anything but positive experiences with this surgery apart from occasionally getting through on the phone can be a little difficult but never excessively so
GP surgery review: pinfold-medical
Title: Medication request declined
Rating: 2 out of 5
Visited: August 2022
I requested my repeat pain medication 2 weeks early as I am flying abroad early hours Mon 5 Sept and I will be without Morphine patches the second week. Tried attending the practice and totally ignored. My pharmacy tried twice and sent a note. Advised to call during a time you knew you would not be open (Weds 31 August). Advised prescription was with GP this morning waiting to be signed (Fri 2 Sept) knowing you are closed pm. Very poor service and total lack of communication. I am 65 years old and would certainly not request anything I did not need. It is not acceptable to treat patients this way. I am exceptionally concerned you have no regard for my needs. I will be following this up with the practice manager on my return.
GP surgery review: pinfold-medical
Title: Awful
Rating: 2 out of 5
Visited: July 2022
Initially I had a great experience - rang late for phone consult had doc prescribe antibiotics but advised I needed to come and have a tetanus jab. I booked for this morning 9:20am - took time off work went in and was called to the room, the nurse then said they didn’t have any tetanus in stock but she’d go and ask the chemist - she did - no they didn’t have! I said couldn’t somebody have called me to tell me this so I didn’t waste my time and yours? She didn’t apologise just said she’d ring me at 4pm when I finish work to say if they’d got or make me an appointment for tomorrow if not. No call. So I went on my way home and had the rudest staff - nobody would help just kept saying they were closed and ‘what did I want them to do about it?’ I said she told me she was here til 5:30 so can I speak to her? ‘Not their problem’ was the response! Awful service from start to finish.
GP surgery review: pinfold-medical
Title: Excellent service
Rating: 5 out of 5
Visited: July 2022
The receptionist I spoke to today was very helpful, efficient and knowledgeable. She sorted my problem out very quickly and she was very polite and helpful.
GP surgery review: pinfold-medical
Title: PPG
Rating: 2 out of 5
Visited: June 2022
Practice advertises a patient participation group PPG but doesn't allow you to actually join. 
I have been trying to join for over a year now
GP surgery review: pinfold-medical
Title: Great attentive staff
Rating: 5 out of 5
Visited: May 2022
I have had a couple of face to face appointments in the last two weeks and I have to say all of the drs I saw were very kind , professional and they actually listened to me . I have managed to get appointments at short notice also . Reception staff have also been kind and helpful . All in all I would definitely recommend this practice to anyone needing to register with a GP .
GP surgery review: brace-street-health-centre
Title: Always helpful
Rating: 5 out of 5
Visited: August 2022
I came to see the doctor a few days ago and I was very impressed with the treatment I got from the doctor he didn’t rush me at all spend time with me. The receptionist on that evening was very professional very respectful, helpful, kind, she help me with a very difficult query which I was very happy about the way the query was dealt with when I left The surgery . I rang in the morning and I’ve got an appointment on the same day I never have any problems getting appointments or getting through on the phone. I haven’t been to see the doctor for awhile when I came in it was a completely different Surgery very clean New flooring new walls absolutely beautiful. Nothing is too much for the surgery and I would definitely recommend everyone to join.
GP surgery review: brace-street-health-centre
Title: Pathetic
Rating: 1 out of 5
Visited: July 2022
Phones are always off i sympathise with patients like me who desperately need to see speak to someone can never get through especially in evening. Experience for me at the practice hasnt been good unfortunately, i have been a patient there for numerous amount of years and now i think its time to look for another surgery. Doors are closed when other surgery doors are open basically it is always closed mainly in evenings. Mostly in evenings there is no staff nobody there because of that reason i have had to go urgent care centre because my gp practice is closed on a weekday. When i have walked through the main building doors the other surgerys are open only this one is closed. Alot of other mutual friends are experiencing the same its not very good.
GP surgery review: brace-street-health-centre
Title: left me tearful
Rating: 1 out of 5
Visited: July 2022
I came in for a private letter and the way i was spoken to i cant explain they way i was spoken too such an unprofessional approach by the indiviual it left me in tears, embarassed and insulted. There was patients in the building and everybody could hear the way i was shouted at and spoken too i was very very upset with that.
I walked out of the building crying it was a unpleasant visit all i came was to pick up a letter that i requested for 
its not that i had it for free i paid money cash in hand. 
Left me feeling very sad.
GP surgery review: brace-street-health-centre
Title: Good commutation  and very good practice
Rating: 5 out of 5
Visited: July 2022
Had a talk with receptionist during a morning phone call on my concerns of my health matter, was asked to send a  photo and was told to wait for a phone call consultation with doctor during the day , spoke to doctor and doctor asked me to come to the surgery straight away for me to be accessed. Had a very good experience with my GP who examined and explained things to me and didn’t rush , receptionist on the desk during that evening was very friendly and pleasant on my appointment, no other patients in surgery as it was almost closing time, surgery clean and covid safe 
With GP, and myself using face masks , so my overall experience was excellent
GP surgery review: brace-street-health-centre
Title: Very upset with experience.
Rating: 1 out of 5
Visited: July 2022
Im sorry but i do think as a patient i have every right to bring this up. So i was ringing the surgery on behalf of my wife who is very ill i started ringing at 3:30 pm i have it all in my device and there was no answer approximately for one hour so I disconnected the call and made a trip to the surgery. On arrival the door was locked, lights were switched off I knocked the door and nobody came to the door, i stayed there for a ten mins and im actually very suprised to say this that i could see somebody hiding but did not acknowledge me. It made me very upset that i had to experience this. Will look for another practice now.
GP surgery review: brace-street-health-centre
Title: Life savers
Rating: 5 out of 5
Visited: July 2022
I would say that this is the best surgery in Walsall. I can say I have had the best experience possible. I had a mental break down and many family issues and this surgery saved my family and my life. The young girl at reception saved me from death. I rang the doctors and the young lady told me to come in straight away as she could tell I was not in the right mind set. The doctors was there for me helped me with my mental health referred me straight away got an appointment and was dealt with very quickly.
They have save my life and my family life as well. Thank you so much I’m here because of your surgery. The receptionist do not get the recognition that they deserve,they work so hard and you can see that,  they do the best job.
GP surgery review: brace-street-health-centre
Title: Exceptional surgery
Rating: 5 out of 5
Visited: July 2022
I have been registered at this practice since I was young. I am very happy with this surgery. I work and I get to see the doctor in the evenings and I am very happy. The reception are fantastic especially very understanding that I work and always accommodate my needs, never have a problem to get through on the phones. They always sort medication out without any hassle. The surgery looks very clean, I came a few days ago and the doors are always open and the receptionist is always welcoming. The doctors are so good have time for you and they never rush you.
GP surgery review: brace-street-health-centre
Title: happy with surgery
Rating: 5 out of 5
Visited: July 2022
Me and my family are newly registered at this practice I recommend this surgery to all patients. When I walk through the doors me and my family always have always been welcomed but with a big smiley receptionist and greeted very nice, they are  always helpful. The doctors are fabulous male and female. My family and I are very happy with surgery.  The receptionist always go out of there way to help my parents who cannot speak English which I find brilliant as you do not get that in much surgery’s it’s a family orientated surgery which we are very happy.
I understand that doctors are extremely  busy but whenever I phone I get  straight through on the phone lines they answered pretty quick, my previous doctors I would be on the phone for hours and you still on the phone trying to get through. Treatment is fantastic. I would recommend to everyone.
GP surgery review: brace-street-health-centre
Title: Great GP
Rating: 5 out of 5
Visited: July 2022
Kind, helpful, understanding, patient, good at listening, gave me good advice ,non judgemental, polite,
GP surgery review: brace-street-health-centre
Title: So unprofessional
Rating: 1 out of 5
Visited: June 2022
First of all i would like to know is the surgery closed in the evening? The phones are turned off you cant get through which is so frustrating you can literally try all evening and no answer! If the surgery is closed could you please update your website so all us patients are aware and then we wont bother ringing the surgery. I am not the one to complain but its not just me my whole family is experiencing the same problem which from a patients point of view is not acceptable. When we do come in all you witness is shouting, laughing, running around inbetween patients  the experience is like being in a Kindergarten than a Gp surgery.. the atmosphere is not professional at all... l hope somebody in the practice who is taking lead could please act upon this. 
So not pleased especially with the phones being turned off in evenings.
GP surgery review: forrester-street-medical-centre
Title: Poor practice
Rating: 1 out of 5
Visited: October 2022
No appointment available,Receptionist advice to call back 8am same problem the next morning no appointment. E consult are done but ignored,Receptionist more customer service lessons as they are very rude and jus cut you off
GP surgery review: forrester-street-medical-centre
Title: Good experience
Rating: 4 out of 5
Visited: October 2022
I had major surgery last year which came with complications. But managed to contact the GP surgery for an appointment whom referred me straight to the previous ward
(rather than waiting hours in a&e).
The surgery have been supportive post surgery and helped when it was needed.
GP surgery review: forrester-street-medical-centre
Title: Good Service
Rating: 4 out of 5
Visited: August 2022
I completed an online consultation for the first time and was impressed that it stated I would receive a response the next day before 6:30 pm true to the word I did receive a call from the GP at 2:30 pm unfortunately I was driving and missed the call , I rang the surgery and explained to the receptionist what had happened she spoke to the GP came back to me and explained that the GP would call me back one more time which he did .

Very satisfied with the service I received from both the GP and the receptionist.
GP surgery review: forrester-street-medical-centre
Title: Registered patient letter for my kids from this GP
Rating: 1 out of 5
Visited: August 2022
First of all they rip you off for £42 to write a 2 sentence confirmation that you are a registered patient there thats all, secondly they tell you the letter will be ready for 4-6 weeks, £42 and 6 weeks wait for 2 sentences , does not really add up. 

Last time i had a letter taken too long, they told me they will contact me but never did. The letter was sitting there for two weeks.

The staff are rude and unprofessional.
GP surgery review: forrester-street-medical-centre
Title: Excellent surgery
Rating: 5 out of 5
Visited: July 2022
Hello,everytime I order my medications and repeats they are always available everytime I see a nurse here at forrester street surgery they are very kind everytime I see my doctor or other doctors they understand me and give me prescriptions for my problems,I have total confidence in this surgery and the staff are amazing behind the counter reception desk,it's when the relationship between doctors pharmacists reception,nurses are good that you feel welcome and supported at this surgery,I give forrester street surgery 5/5 faultless everybody great there and always kind to me ,kind regards paul smithxx