janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: distington-surgery
Title: Awful patient service.
Rating: 3 out of 5
Visited: March 2023
Have been a patient here since birth registration (35yrs), never had an issue.
but now I have moved out of the practice are. They say they can not treat me nor give appointment's and I would be removed from the register. despite them accepting new patients and accepting out of area patients too. this surgery is more convenient as I pass it everyday to and from work as well as being half the distance from work.
GP surgery review: distington-surgery
Title: Awful
Rating: 1 out of 5
Visited: November 2022
I have been suffering with mental health for a while now, I used to go to the doctors all the time when I was younger as my parents knew that something wasn’t right. I got pushed away so many times due to it being a part of ‘growing up’ and eventually I’d grow out of it. I’m now 19 years old crying out for help through the surgery and can’t even get the help I need. I put an application in for a sick note on Monday 7th. They said they’d phone 2 days after the application to tell me it was ready to collect. However, still now on the 16th November I’m still waiting! My partner went it to see if it was ready to collect and the receptionist said that I’m on the waiting list for a phone call (Monday 14th). I waited all day for a phone call and never received one. I phoned all day on Tuesday 15th to see where about’s they had got to with regards of the phone call. No one answered and kept declining my calls up until 17:45pm. I was then told that they’d put me on the list for a phone call today (16th). I have been ignored all day and I know they were closed at 1pm for training.
GP surgery review: distington-surgery
Title: Pathetic GP and staff care
Rating: 1 out of 5
Visited: November 2022
Used the new online service to seek assistance for ongoing non-urgent issues. Received a call next working day at 18:19. No attempt to call again or leave a voicemail (apparently these cannot be left by a GP practice???). New phone number provided on the form but apparently Dr then sent a text message to my old number and considered it to be case closed (hopefully NHS are not being charged for this?). After no further contact the next morning I called the practice and waited the best part of 20 minutes on hold just to be palmed off to another service, with the main part of my query ignored entirely. I was told to call the following morning at 8am as I would need to speak to the Dr about this. No offer to resend text message to my new number, and as I had not spoken to the Dr, also no offer for them to call me back either. As I am now considered to reside outside of the practice catchment area (by less than a mile) I was also being removed from the patient list (conveniently having moved my prescriptions to an alternative pharmacy). When I stated that the whole situation was completely ridiculous I was advised by the person I spoke to they would check what they could do and call me back. I then received a call about an hour later from a rude and patronising member of staff who had no idea about my health concerns (or didn’t care - maybe both?), seeming more concerned about putting up resistance and justification for removing me from the practice list. I had to repeatedly explain what the other problems were I wish to discuss with a GP, to the point it was clear I wasn’t getting any help, and ended up getting so frustrated that I just put the phone down. 31 years within this practice and the level of care and concern from them is now so feeble that you may as well go straight to A&E!
GP surgery review: distington-surgery
Title: Impossible to book apt
Rating: 1 out of 5
Visited: October 2022
Surgery doesn’t allow you to book advance apts; you have to phone at 8am to book a call back that day, except everyone and their mum is trying to do the same so the phone line is constantly engaged and you’re more likely to be told, when you finally get through 30 mins later, that there are no apts left. Emergency apts cannot get through! No provision for people who cannot spend 30 mins each morning in the phone-scrum! No provision for people who work and cannot answer their phone during the day (unless it’s pre-booked and they can plan a break for this time)! If you miss the phone call you have to go through the same process the following day. The surgery should be ashamed of this so called service, it’s just medical gatekeeping. Shocking.
GP surgery review: fellview-healthcare
Title: negative attitude.
Rating: 1 out of 5
Visited: October 2023
went to Fell view surgery this morning to ask if  they  had the result of the X--ray  taken on the 18th of September. I was told by the receptionist I could not see a doctor or receive a phone call from a doctor for the whole of October. I was very upset as I have arthritis in my hips and in chronic pain. I telephoned  'choc' as I needed help and was not getting any from fell view . The ''choc'' doctor was able to tell from looking at the X-ray (he managed to fine in seconds)  My hips needed surgery as it was bone on bone. I was to go back to Fell view and get a letter of referral for an Orthopaedic consultant as soon as possible. On return to Fell view to asked for help on this matter , I was greeted with the same negative response!  You will get a phone call!!But when I do not know. I am 74 and would really like to carry on walking my dog, but to do that I will need a hip replacement  and the way I was treated at Fell view I most likely have to wait until I am housebound before I get any help from   this Health centre .
GP surgery review: fellview-healthcare
Title: Poor service
Rating: 1 out of 5
Visited: September 2023
I've tried multiple times to get an appointment by rigging the Cleator Moor surgery; it has been a complete waste of time, you just get cut off. I'm thinking of changing my practice, but locally they all seem to have the same problem. Asking survey  questions on Dignity and respect, Involvement in Decisions, Providing accurate information are pointless when you never get to see or speak to anyone!!! Is this surgery the best of a poor bunch, I can't honestly say, but it feels like it.
GP surgery review: fellview-healthcare
Title: Awful system
Rating: 1 out of 5
Visited: May 2023
Rang up all this week to talk about anxiety and mental health. “Sorry nothing left today try again tomorrow” 
No wonder people don’t speak up. This surgery doesn’t class this as an ‘emergency’ so you have to suffer on your own. 
Wont even offer help from other services. 
Wont be ringing again.
GP surgery review: fellview-healthcare
Title: Terrible phone service!
Rating: 2 out of 5
Visited: September 2022
Tried multiple times to contact the the prescription line, was engaged everytime, I think I've called about 12 times, engaged tone and them automatically it hung up. I called whitehaven fellview to ask why I couldn't get through, to be told the prescription line is a hub based at beech House egremont. We'll as soon as I heard that it all made sense as beech house is well renowned fore being absolutely terrible with regards to receptionists being rude and no one answering phones. I called beech house reception to ask to the same thing, so to be told I should have been calling a different number, I said I've been calling the practice and selecting option 4 (which is the instructions for the prescription line). I called the number she gave me and it sent me straight through to where the other number had sent me! Engaged and then hung up. I ended up leaving a message which I didn't want to do as I needed to explain something about my prescription, but yet again, nothing shocks me with beech house I don't know how it's still going with the amount of complaints it gets.
GP surgery review: fellview-healthcare
Title: poor service
Rating: 1 out of 5
Visited: July 2022
Nobody to answer phones despite calling at different times of day over several weeks, not even an answer phone. No appointments when turn up in person & no call backs (this was for my ill 3y old). No use if your ill but not an emergency.
GP surgery review: fellview-healthcare
Title: waste of time
Rating: 1 out of 5
Visited: July 2022
Over the course of 2 weeks attempted almost daily to get appointments in person and over the phone with no luck. Resorted to 111 who couldn't even get through to the surgery and referred to a walk in centre in Keswick. After a 1h drive and few hour wait got the medication needed and health problem resolved. May as well not been registered with the practice.
GP surgery review: fellview-healthcare
Title: Hugh standard of patient care
Rating: 5 out of 5
Visited: July 2022
As an asthmatic I have needed several recent appointments 
Excellent care and attention from all staff who are all doing a difficult job at the moment 
During the last few weeks I experienced a fall and a badly cut arm 

Nurses there were superb in every respect 
Sadly only complaints appear here 
Thank you for everything 
Brian OKane
GP surgery review: fellview-healthcare
Title: Very professional approach to post operative problem
Rating: 3 out of 5
Visited: June 2022
1 Require appointment on specific date for clip removal - very courteous receptionist who made double booking as the procedure was likely to take longer than usual 10 minutes allowed.
2 Required additional appointment to have wound check at short notice. Receptionist spoke to practice nurse, then rang me back with an appointment the following day. At this appointment, the nurse involved the GP on duty, reflecting attention to problem.
Courteous professional care at both visits.
GP surgery review: fellview-healthcare
Title: Poor customer service
Rating: 1 out of 5
Visited: May 2022
Rang several times before 8:30am for appt, constantly engaged. Tried again after 2:30 on several occasions, automated message in a queue. Called again it just rang and rang, 5min later still no answer. Tried again 4pm and got straight through to on hold music!? There is no consistent service and why on earth they offer EMIS patient access with no option to book appointments online is beyond me. You'd think we're still lived in the dark ages! Some of us work and having to take time out to call isn't always easy, particularly with the lack of response. Do you only employ 1 receptionist who does everything therefore not having time to answer the phone!? Online booking should be an option since EMIS had this facility built in. NO, don't use covid as an excuse!! It's here to stay, deal with it and get into the 21st century!! Let's hope, if I ever get an appointment, the GP's know what they doing!
GP surgery review: lowther-medical-centre
Title: Problems are serious with this surgery.
Rating: 1 out of 5
Visited: October 2023
I wrote a review a few months ago but considering the amount of time wasted trying to get through to this surgery I have to revisit again. I needed a fit note renewed early because the last fit note I got was supposed to be for a month but only covered two weeks & contacting this surgery is beyond ridiculous. The note was supposed to be sent out via e-mail but I had to call in the surgery to pick it up because they forgot to send it. Well done. 

I've called them several times this week where you are put in a que & have to wait for 15, 20, 30 mins or more only to finally get through to a ring tone & have nobody pick up the phone. I actually went down today to the surgery while I was still on the phone & finally connected to someone just as I got into reception so the system does work, but the phone had been ringing (passed the que phase) in the surgery for at least 10 minutes with nobody picking it up. I saw at least 4 people in the reception area so the "understaffed" excuse really doesn't wash. I was then told by someone on reception (some kid who really didn't seem to know what was happening) that I would get my fit note renewed but that I would have to contact them to pick it up when it's ready. How am I supposed to know when it's ready without contacting the surgery? I just get the distinct feeling he didn't actually know what to do & was fobbing me off & as I've explained, trying to contact the surgery is a joke. I don't hold out any hope of getting this note because I just don't want to waste any more time on the phone trying to contact a surgery that clearly doesn't care. Months after my initial review & things haven't improved what so ever.
GP surgery review: lowther-medical-centre
Title: Difficult to get appointments
Rating: 1 out of 5
Visited: July 2023
My husband got through at 8am and was told someone would ring him in the afternoon. He would have been around to receive the call but someone rang at 10.15 and he missed it.  If we had a GP appointment at 3pm and turned up at 10.15 demanding to be seen it wouldn’t happen, so why aren’t appointments stuck to the other way round?  Then he got a text saying he was not available to take the call.
GP surgery review: lowther-medical-centre
Title: Impossible to get anyone to answer the phone.
Rating: 1 out of 5
Visited: June 2023
Reception is really poor at responding to calls. How can you wait in a que for 15-20 mins, sometimes longer, to finally get through to a ringing tone & then have nobody answer? What is this? An exercise in how to throw money down a drain in telephone costs while you get nowhere? The system is broken beyond belief, not fit for purpose.
GP surgery review: lowther-medical-centre
Title: Absokute joke
Rating: 1 out of 5
Visited: April 2023
Waited on the phone 1 hr 8 mins to be told no appointments why no msg to say all appointments gone useless cznt cope since merging waste of space
GP surgery review: lowther-medical-centre
Title: Appointment system sucks
Rating: 1 out of 5
Visited: February 2023
Having been deleted from patient access without warning and being unable to get back on it ( tried for over a year ) and finding the other online appointment booking software bugged and unworkable ( reported to developer ) i am forced to use the awful telephone booking service. Its not the people there that suck but their inflexibility is not helping. Phone bookings need a rethink. Two hours in a queue and either my phone dies or i get cut off or there are no appointments left and no you cant have an appointment tomorrow you have to repeat the process, sometimes for days. It is very very inefficient for everyone involved. Please rethink it for everyones sanity. Of course there will be staff shortages when all your patients are exasperated and angry. This will not change until there are changes to the phone appointment booking system. Lots of patients just want a telephone consult with a GP for a few minutes, which will reduce your normal time consuming surgery appointments rapidly.
GP surgery review: lowther-medical-centre
Title: Appalling - life is too short, go elsewhere.
Rating: 1 out of 5
Visited: October 2022
After spending two days and several hours, calling this surgery more than 200 times, only to get the 'engaged' ring tone, we were eventually put on the call waiting list. After 30 mins on the call waiting list, progressing through to 'caller 4', we were cut off. Having visited the surgery in complete frustration, we were told to phone again tomorrow. This is completely unacceptable - I can definitely understand why significant numbers of people opt to go straight to accident and emergency. This surgery needs a major shake up, new phone systems and new office staff!
GP surgery review: lowther-medical-centre
Title: Appointments
Rating: 2 out of 5
Visited: March 2022
Why is so hard to get appointments at doctors appointments,were as you can get a dentist appointment no bother plus you can be on the phone 30 mins at doctors dentist answers right away it's time you got back to normal every one else
GP surgery review: seascale-health-centre
Title: Great assessment and follow up
Rating: 5 out of 5
Visited: July 2023
I had an accident, resulting in a deep wound.  Although it was near the end of the working day and the initial contact was by phone, the receptionist recognised the seriousness of the situation and made an immediate appointment with the nurse.  Although she might have been capable of treating it, she recommended I go to A&E after replacing the skin flap (ouch) and loosely dressing the wound.  This was an excellent judgement as it required many stitches and x-rays to see if bones had been broken.

The follow up care, redressing and stitch removal,  was done with incredible attention to detail humour and skill.

Because of this, the wound has completely healed with minimal scarring.

Thanks for your care.
GP surgery review: westcroft-house-surgery
Title: fabulous well run practice
Rating: 5 out of 5
Visited: November 2023
nothing too much trouble.
excellent care & staff
I feel well looked after.  Everything explained to me
GP surgery review: westcroft-house-surgery
Title: Never appointments online
Rating: 2 out of 5
Visited: July 2022
When I first joined this practice u could always book in advance all be it  3 - 4 waiting Time 
Absolutely useless now. Never any booking available online.
I hope can now find a better pratice for my needs as a cancer patient.
GP surgery review: westcroft-house-surgery
Title: Fabulous surgery
Rating: 5 out of 5
Visited: June 2022
What a caring responsive friendly service.  Excellent practice.  Fabulous staff and excellent drs and nurses.
GP surgery review: cramlington-medical-group
Title: Practice consistently outstanding in every way
Rating: 5 out of 5
Visited: May 2023
Four generations of our family are registered with Cramlington Medical Group and each one, aged from 0-90 receive the same consistently outstanding care and respect. Access to appointments and advice is straightforward and very quick. Staff are, without exception, friendly, efficient and professional. All go above and beyond what might be expected, being in touch to check how things are going and demonstrating genuine care and concern. A number of our family members have have been through difficult health situations in recent months and I cannot overstate what a huge difference it has made to us all to have the support and care of this practice. Thank you all!
GP surgery review: elsdon-avenue-surgery
Title: No medication
Rating: 2 out of 5
Visited: September 2023
Twice in one month they have left me short on my medication Reason 1 your due a health check so would have been 5 days without medication but got it next day, Reason 2 (after I'd had my health check) your seeing a doctor in October, so 9 day's without medication, asked for a prescription to be sent to the chemist, on the 26th will do it will be ready this afternoon, went 11:20 on the 27th still nothing to collect
GP surgery review: forum-family-practice
Title: Best surgery
Rating: 5 out of 5
Visited: November 2023
This practise goes above and beyond, rang today to access system online straight forward even ordered my meds for me, what more can you ask
GP surgery review: forum-family-practice
Title: Wonderful Practice
Rating: 5 out of 5
Visited: May 2023
I have now been registered with Forum Family Practice for a little over two years.  I have lived all over the United Kingdom and experienced many different Doctors Surgeries.  I am happy to report that is is the best Practice I have had the pleasure of being a member of.  All the staff, from the Partners to the Receptionist have a lovely manner about them and are always happy to help.  A very friendly, approachable and efficient team.
GP surgery review: forum-family-practice
Title: Just Beyond Compare
Rating: 5 out of 5
Visited: April 2023
I've only been with this practice for a couple of years however each time I have an interaction with them, they are just perfect! The service I've received has been impeccable and it has made me realise that my previous practice was absolutely rubbish! They clearly look after their patients, their staff are lovely - I spoke to Ben this morning who couldn't have been more helpful if he'd tried but to be honest that is generally my experience with this practice anyway.  As soon as we registered we got a call to get our first Covid jabs, literally just days after registering which felt like we we had won the lottery. I was working on the national vacc team myself so knew how stretched the services were. The vaccine process was seamless.  All of my other interactions with GPs, nurses and admin staff have been excellent, and I'm so pleased I chose Forum Family practice as my GP practice. I've worked with Primary Care for over 20 years and I am extremely impressed with the service they offer. Thank you all for what you do, and keep doing exactly what you're doing. We all appreciate it.
GP surgery review: forum-family-practice
Title: How to run a great medical practice
Rating: 5 out of 5
Visited: April 2023
i have seen or spoken to members of this practice over the last few months and it is like stepping back in time with regard to the respect, care, and attention that is given to there patients they actually listen to what is being said and realy care that you are getting 100% of what they have available which in my opinion is exceptional, some thing i havent seen or come into contact with for a lot of years, everyone who is involved in the running of this practice from top to bottom should be proud of what you have created well done.
GP surgery review: forum-family-practice
Title: Excellent GPs
Rating: 5 out of 5
Visited: March 2023
Seen by a trainee (and then Gp)- his manner was excellent and he was very thorough. Hopefully he decides to stay in general practice !
GP surgery review: forum-family-practice
Title: OUTSTANDING SERVICE
Rating: 5 out of 5
Visited: February 2022
I cannot fault the surgery both online questions answered and ease of calling to get appointment. Clue is in the title - its a "family" ethos in every way.
GP surgery review: forum-family-practice
Title: Horrible service
Rating: 2 out of 5
Visited: February 2022
I have been trying to see (yes, physically see) a GP at this practice but it’s impossible. I keep getting fobbed off by the triage person saying the surgery is “at capacity” (whatever that means), and to go to the chemist for advice. I explain I’ve already been there and I’ve been advised to see a GP, and I get told to go back to the chemist! So frustrating!  Pre-covid, this was a great practice. I can understand the difficulties of lockdown but we are not in lockdown anymore. The admin staff there are fantastic but their hands are tied due to lack of appointments.
GP surgery review: village-medical-group
Title: Useless service
Rating: 1 out of 5
Visited: January 2024
Tried to contact for an appointment at 8.15 through to 8.22 , just got a load of rubbish on a recorded message then got told couldn't complete call, then went in at 8.23 to be told no appointments left , absolutely ridiculous, these GP's need to get better than this , I'll probably end up in A & E later just to put them under more pressure because a doctor in my GP surgery could give me 2 or 3 mins
GP surgery review: village-medical-group
Title: Online foams
Rating: 2 out of 5
Visited: January 2024
Trying to get a midwife appointment it's hard as everything has to be filled out on line why can't they just take some information from you and fill a foam out for you its not hard to answer a few questions am absolutely foaming if this site doesn't work the morra morning I won't be happy I need to see a midwife be4 am 10 weeks pregnant
GP surgery review: village-medical-group
Title: No problem contacting practice
Rating: 5 out of 5
Visited: December 2023
Courteous and friendly admin staff. Clinical team efficient and professional. GP only seen once but good assessment and plan going forward seems good option. No issues at all with surgery
GP surgery review: village-medical-group
Title: Prescriptions
Rating: 2 out of 5
Visited: November 2023
Not necessarily about the GPS, but the receptionists haven’t sent through my prescription multiple times which has left me without it for weeks at a time. The receptionists tell me they will “send it through” and I wait a few days to be told it’s ready, when in fact the pharmacy have not received the order. Once is fair enough, but four times is ridiculous.