janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: ivel-medical-centre
Title: Seen as an inconvenience not a patient
Rating: 1 out of 5
Visited: May 2022
The healthcare professionals at this surgery are fantastic. However you won’t get to see them unless 111 book you an emergency appointment. Phone lines never work, on the rare occasion you get through after ringing 200 times the reception team are not very helpful and tell you to ring again the next day. I understand they are busy but they do lack compassion or even just a kind voice, robotic repeats of ring at 8am tomorrow.
GP surgery review: ivel-medical-centre
Title: Prompt & professional service
Rating: 5 out of 5
Visited: April 2022
Contacted surgery re needing antibiotics for UTI - call back from GP within 20mins caring & professional conversation. As a clinical advisor for NHS 111 I can truly appreciate the excellent service I’ve received. Unfortunately for the majority of the public that call 111 find their GP surgery unhelpful which puts unnecessary demands on other already stretched services . Thank you again for your care
GP surgery review: ivel-medical-centre
Title: Appalling practice
Rating: 1 out of 5
Visited: April 2022
I appreciate the staff are under pressure, but their immediate assumption and attitude that you are just causing problems rather than genuinely in need is wearing thin. Currently four days late on starting medication as they haven’t issued a prescription as promised. Terrible practice.
GP surgery review: ivel-medical-centre
Title: Woeful
Rating: 1 out of 5
Visited: March 2022
Impossible to get through in the mornings. Inexplicably the practice does not have a sufficient call management service in place. It can take anywhere between 20 - 180 attempts for the line to even connect, and this is no exaggeration. I appreciate the practice is busy but to not have such a basic service in place is unforgivable.
GP surgery review: ivel-medical-centre
Title: Cannot get an appointment
Rating: 1 out of 5
Visited: March 2022
It is painful getting an appointment at this practice. You cannot book an appointment online, told you need to phone on the day for an appointment - not useful for people who work away from home. Then when phoning it can take ages to get through and be put in the que for another wait before you can speak to someone.
GP surgery review: ivel-medical-centre
Title: Worst practice
Rating: 1 out of 5
Visited: February 2022
I understand how Covid has affected everything.,but there are other severe illnesses that affect our daily lives as well. I have recorded a record of 204 calls in 45 minutes to this surgery.  Once ive managed to get through i was told to call the next day. Very impolite staff. I called 111 to manage a call back from a GP.
Absolutely ridiculous.
GP surgery review: ivel-medical-centre
Title: Wonderful Practice Ha Ha
Rating: 1 out of 5
Visited: February 2022
After ringing in the morning to have a consultation regarding some feedback required from a health check. I was on the phone from 8.03 to 8.51 redialling until I got into the queue. At 9.05 I got through to the appointments. I required a consultation with a doctor relating to previous results ( happy to have a phone consultation) and was told that a doctor would ring between 9.0am and 18.00. I asked if some indication of when and was told not possible. I said it was very difficult as I was working and then said goodbye.  At 15.00 today waited 30 minutes to get to appointments to see if I was still on the list for a doctor and after being put on hold twice, was told that I had apparently been offered a morning slot and had hung up, which was not correct. I asked them to read me the notes re this call and was refused.  I asked to hear the tape of the conversation and was refused. I now have to wait until next week and do this all again to get an appointment. The receptionist refused to give my name to the Business Manager (who appears never to be in the surgery  or is at a meeting) or to email the Reception Supervisor (who was in a meeting) asking her to contact me today to discuss this. I have to put the complaint in writing and not email.  This practice used to be gold standard it should now be closed by the CQC as totally failing in care of its patients! It is so sad, it used to be excellent.
GP surgery review: ivel-medical-centre
Title: Never get an appointment
Rating: 1 out of 5
Visited: February 2022
Try to get my 3 year old an appointment because he has been moaning that's he body hurting  and getting marks over him and told after trying  to get through to them on the phone had to ring over 200 times from 8 am and at 8.45 am got to speek to them at told to call back tomorrow.
GP surgery review: saffron-health-partnership
Title: Disappointed
Rating: 2 out of 5
Visited: May 2022
I used to be very complimentary about this GP practice but the experience hasn’t been great the past few times I have interacted with the reception team. My observation is that the service appears to be very hit and miss, as I know other people who have had more success than me and others with similar experiences. I also know how well this practice operated in the past so I’m sure (and hope) the current issues can be resolved.
So, my recent experience - I have found trying to get a non-emergency appointment painful, ‘call back tomorrow at 8am’ isn’t particularly helpful when I need to travel to work. 
Also to be told by the receptionist that I will need to call the hospital to chase my results which took place several weeks ago (referred by GP), wasn’t particularly helpful.
Following my recent calls with some of the receptionists I have been left feeling tense, stressed and disappointed - when I began each of the calls I wasn’t feeling this way.  
That said, on the occasions when I’ve managed to get an appointment and speak with a GP or nurse at the practice, they’ve always been very helpful and supportive.
Please bring back the online booking system, it is much better all round - it takes some of the pressure away from your receptionists who appear to be struggling to cope with the basics. They have my sympathy, I wish they had some for me as well.
GP surgery review: saffron-health-partnership
Title: First response physio
Rating: 4 out of 5
Visited: April 2022
I had an accident and damaged my knee.  I was referred to the Physio at Biggleswade and attended a first appointment within a few weeks with subsequent fortnightly appointments.  The advice really helped my recovery.  Most of the negative comments I hear about the practice relate to the very long waits to get through by phone sometimes 40 minutes to 1 hour or getting cut off etc.  the actual care when you eventually get through is good.  If the practice can do something about the appointment/telephone system it will significantly increase patient satisfaction.  It is so frustrating, especially for those working or the elderly to wait on the phone nearly 30 minutes or longer then be told they need to wait by the phone for a call back or go online to make an appointment, or worse, there are no appointments and the will have to go through it all again the next day.  The practice needs to consider not all patients are tech savvy or have access to the internet.  This is the experience that is being regularly talked about.  Also in the recent newsletter you refer to a lot of missed appointments, to be honest even if you try to ring on the day to say you can’t make the appointment the chances of getting through are not good.  As an example I left home 40 minutes before my appointment and there was a serious accident and road closure.  I tried to call the practice to say I would be late but after 40 minutes on the phone the call didn’t get answered and I was still number 15 or so in the queue.  As I say the care/advice I received from physio was excellent.
GP surgery review: saffron-health-partnership
Title: Appeciate being looked after so well
Rating: 5 out of 5
Visited: February 2022
Visited on Monday 21st Feb 2022 - persistent cough
Very well looked after
Response to my request for advice was swift
Various tests done and came away feeling much happier
Thank you to all concerned
GP surgery review: sandy-health-centre
Title: Awesome Surgery
Rating: 5 out of 5
Visited: May 2022
I registered with this practice in 2021 and, they are honestly the best GP Practice I have been  registered with, all the staff- clinical and admin go above and beyond to help and are also so helpful, professional and friendly  in a very challenging environment. I have never been disappointed and the care me and my family have received from them has been nothing short of outstanding. I would highly recommend them.
GP surgery review: sandy-health-centre
Title: Good practice
Rating: 5 out of 5
Visited: January 2022
I have always found the staff to be polite helpful and professional and considerate having to deal with a variety of medical issues ad appointments for both myself and my elderly mother in law.
The doctors again are always polite and helpful and given us peace of mind and referring us fur further investigations when necessary - a credit to their profession
GP surgery review: shefford-health-centre
Title: I don’t know what people are talking about
Rating: 5 out of 5
Visited: August 2022
I just wanted to put a positive review among the stream of negative.
I have type 1 diabetes and neuropathy of the foot, I had a fall and have a nasty gash in my toe. I didn’t want to bother A&E so I dressed it myself and called the GP practice the next day.
I was on hold for about 30 minutes, but when I got through I spoke with a really helpful receptionist who got me a nurse appointment straight away. 
The nurse was amazing, she dressed my foot, reassured me and give me an appointment for a redress and check there and then for a few days later.
I can’t fault this surgery. I understand it’s difficult to get an appointment, but they are stretched by the GP shortage and with Shefford growing at an rapid rate they are doing their best with what they have.
I’ve honestly never had a problem getting an appointment when following the correct channels.
There are plenty of pre-bookable appointments if you can wait a few weeks (which lets be honest most can). 
I think people have an expectation that the NHS should drop everything and see them, but they have to triage and will offer first come first served appointments and if you’re an emergency they will fit you in, alternatively if you’re that I’ll, that is what A&E is for.
Thank you Shefford Health Centre, I for one am happy with the service you have provided.
GP surgery review: shefford-health-centre
Title: Awfull service
Rating: 1 out of 5
Visited: July 2022
When you finally get hold of reception staff you get told no appointments left for that day. If you need a pre booked appointment ring back at 10am so you wait all that time in a queue for nothing. The surgery has some staff on the desks that have no people skills whatsoever I find the younger reception staff friendly & helpful Others shouldn’t deal with public at all.
GP surgery review: shefford-health-centre
Title: Shut this place down and get a more efficient surgery
Rating: 1 out of 5
Visited: July 2022
This surgery is unbelievable the staff are rude arrogant and just absolute pigs! I have never come across a place like this working in an industry with communication and people skills I find it unbelievable how staff can talk to the general public in the way that they do there is never any appointments when I found a lump I was told put up and wait like everyone else call again in the morning use 111 is that really a place that you want to feel that they care for your health care needs?
GP surgery review: shefford-health-centre
Title: Great service once you get an appointment
Rating: 2 out of 5
Visited: May 2022
After getting through the phone obstacle course - 30 in the queue after 1 minute of the lines opening, the service is great.
However, communication lets this surgery down. Every month, I ask a question with my repeat prescription request. I have NEVER had a reply.
After trying to call the surgery in the evening about an urgent prescription, I was told to call a different number and they would be open for the next hour.  I called the other line, It was engaged for 20 minutes. I drove to the surgery to find it closed and the staff having a chat behind the desk.  I knocked on the door explaining there was a problem with their phones and was then miraculously able to ring through…Was this a genuine fault? I think not, especially as it has happened on more than 1 occasion.
GP surgery review: shefford-health-centre
Title: Shut it down
Rating: 1 out of 5
Visited: April 2022
I attempted to book an appointment by calling the booking line at 8am. The phone was answered at 8.03 and a recorded message informed that all appointments had now been taken. Now I can't be sure how many consultations can be provided in day but let's say thirty ( it should be many more than that). That means in three minutes all thirty were made. There is something seriously wrong with this practice. This is not a one off and occurs each and every time I try and get an appointment. I have given up and just as far as primary care is concerned there is none in Shefford. I am in my seventies and the service was infinitely better seventy years ago.
GP surgery review: shefford-health-centre
Title: Poor service
Rating: 1 out of 5
Visited: March 2022
From someone that works in general practice and has dine for many years this is a disgrace CQC would have a field day 
Takes 50 mins to get through late morning you can’t book online and admin office never follow through wish there was an
Alternative surgery
GP surgery review: shefford-health-centre
Title: No Appointments
Rating: 1 out of 5
Visited: March 2022
I had an appointment booked for 3 weeks to see a female for a check, morning of the appointment I get a phone call to tell me said particular nurse was sick … can I see someone else .. reply no appointments… can I make another appointment… reply she’s not gonna be back for a week!!! I explained the situation got told ring every day … explained you can’t get through just got told to try!!! No apology wasn’t prepared to make me another appointment.  I received a letter from the hospital 3 weeks ago I’m still waiting the doctors to give me the prescription!!!
My husband hadn’t been there for years I rang to get him an appointment and they had filled his details thinking he was dead. 
Currently on antidepressants I’ve had no reviews 
If you call after 8.10 there is no appointments 
They now have no female gps that specialise in womens issues 
You never get to see the same doctor
GP surgery review: shefford-health-centre
Title: Impossible to get decent medical care
Rating: 1 out of 5
Visited: February 2022
Absolutely impossible for a working person to get an appointment. You really do have to just go to Bedford hospital a+e, who were brilliant, when I was discharged they said the doctor would want to speak to me, it’s never happened
GP surgery review: leighton-road-surgery
Title: Poor online services and bookings
Rating: 2 out of 5
Visited: May 2023
I was in London before moving to Leighton Buzzard.Here everything is different. The online booking and consultation is just for name sake. I tried booking for consultations online but it always shows there is no available dates. If we are seeking for any blood test or other associated requests we just get a reply stating contact GP over phone for booking. The online services are meant to be for those who can't wait so long in queue. Requesting authorities to have a check on the online services. Its very distressing.
GP surgery review: leighton-road-surgery
Title: Never had a problem with them
Rating: 5 out of 5
Visited: March 2023
Me, my wife and my son have needed the GP in recent months, my son more often. Every time we've phoned to see or speak to a medical professional, they've always been very accomodating.
My recent visit, I was dead on my appointment time, the young lady doctor I spoke to was very thorough, and offered the options of further investigation or take a wait & see approach treating with basic pain relief. We agreed to the latter and thankfully that did the trick. But still good to know they we willing to take additional steps.
Not a bad word to say about them in my experience. I don't need them often but good to know I can rely on them
GP surgery review: leighton-road-surgery
Title: Thank you doctor
Rating: 5 out of 5
Visited: January 2023
I wanted to thank my doctor for helping me sort out my troublesome neck and shoulder problems 

I was very mistrusting of males at first but he was helped me in so many ways
GP surgery review: leighton-road-surgery
Title: Awful, poor practice.
Rating: 1 out of 5
Visited: August 2022
Staff are rude and poorly trained. No appointments available online, phoned in on Tuesday morning, waited 45 mins in call cue only to be told to try at the end of the week as appointments aren’t being released. Tried several times to no avail during 2 weeks, been without lifelong meds for 2 weeks. This practise desperately needs to be monitored and inspected. They are failing in providing their patients with the basic GP care. Would give them 0 stars however it’s not an option.
GP surgery review: leighton-road-surgery
Title: Was told to rush
Rating: 3 out of 5
Visited: May 2022
Went into the surgery today for the first time with severe abdominal pain. I was asked by the doctor if could I do a urine sample I was told to go back down the stairs to the front desk to get a test cup (I am in tremendous amount of pain) as I was leaving the room the Doctor told me to hurry up because he had other patients to see. I felt like my health was not important and I was wasting there time, I was explaining what is going on and was told I don’t look like I was in the much pain, I just said I’m trying to stay calm I left with no pain relief just put on antibiotics I feel like that I wasn’t worth the doctors time and my health just didn’t matter.
GP surgery review: leighton-road-surgery
Title: Appalling service
Rating: 1 out of 5
Visited: March 2022
My wife suffers very badly from postman’s heel and having been in severe pain for months was eventually given an appointment for 06/04/22 for a steroid injection to ease the pain, on the day before the appointment I telephoned the surgery to check the time and was informed the appointment had been cancelled and no reason was given for this but they would put her on the waiting list but no timescales could be given. I was told I should have received notification of the cancellation which I can assure you never happened. So my wife remains in constant pain due to this surgeries uncaring attitude. This is not the first time either myself or my wife have been badly let down by this surgery how it ever improved its rating from inadequate to needs improvement remains a mystery. During Covid I did consider changing to a better rated surgery but felt the time was not right, however as restrictions are now lifting the time appears right  and I will be seeking alternative better rated surgeries within my area
GP surgery review: leighton-road-surgery
Title: Really poor
Rating: 1 out of 5
Visited: January 2022
needed a review on how i am on my prescription so had too wait 2 weeks for an appointment. My phone appointment was at 9am and no one had called me. After a very busy day, I called to ask why no one had called. Apparently, someone did call however i never recieved it. As I need to get back on the prescription asap, i asked if there was any chance i could be squeezed in today or any other prescription i could use in the mean time. That couldn’t happen and now I am booked in once again next week. I am going to be off my medication for now 3/4 weeks, which is really really poor. I am extremely disappointed
GP surgery review: oakridge-park-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: May 2022
I have been attending the health center numerous times over the past 3 years, with ongoing health issues, I can only praise all the staff, from receptionists to nurses, and the occasional GP,  for giving me excellent care and support. Long may it continue.
GP surgery review: oakridge-park-medical-centre
Title: Awful service!  Waste of time
Rating: 1 out of 5
Visited: April 2022
Absolutely livid!!!
Had a nurse appt, who then advised I need to see a dr.  Then had to wait over two weeks for an appt.  
Tried asking for one sooner but no luck.

Had my appt today, arranged childcare as it’s school half term.  Sat in reception for 20 mins before being told my appt was meant to be a phone call and receptionist apologised as admitted I was never told as it was a blip with their system.  (Not sure why, it would be a phone appt when I was told I would need to see a dr for my symptoms.)

Anyway… after another 5 minutes I get sent away saying the dr will call me later in the week and I wouldn’t have an appt at all today!!!!

Now apparently I’ve just got to wait for another telephone appt when they will probably tell me I need to come in to be assessed! 

Nightmare unorganised surgery!

I feel sorry for the reception staff, who are nice, but unfortunately get the brunt of annoyed patients. The receptionist have a very tough job as have to deliver all the bad news.
GP surgery review: oakridge-park-medical-centre
Title: Great reception staff
Rating: 5 out of 5
Visited: April 2022
I just want to leave a nice review. We all seem to be too critical these days. I have had nothing but good service whenever I have spoken to any of the reception staff. They’re always smiling and polite and will actually go out of their way to help. Thank you.
GP surgery review: oakridge-park-medical-centre
Title: Amazing Service Thank You
Rating: 5 out of 5
Visited: March 2022
I visited Oakridge Park Medical Centre for the first time today. I needed to register with a new doctor because I have recently moved house I also have run out of regular necessary medication. The receptionist I saw was very pleasant and very helpful and expedited my registration very quickly. She arranged a phone call with a paramedic who talked through the meds I required. A prescription has been issued and sent to the local pharmacy ready for me to collect this afternoon. Thank you for your kindness and your efficiency.
GP surgery review: purbeck-health-centre
Title: Not adequate
Rating: 1 out of 5
Visited: November 2022
If you call at 8:00 am you will not get through, they then say they have no appointments left by 8:30 when you finally get hold of someone. Receptionist are rude and not empathic as I was told to just persevere when I could not get any call. They tell you to go to the walking in center.
GP surgery review: purbeck-health-centre
Title: Awful
Rating: 1 out of 5
Visited: October 2022
Had a heart attack on 6th September and was blue lighted to John Radcliffe in Oxford, ambulance service brilliant as were the Cardiac team. Came out on 9th was told what my rehabilitation would be, as of to 20th October no response from practice it was my wife's nurse who sorted out my medication. Heard nothing from practice I am disgusted and will be moving surgery. Been with these for 50 years rubbish.
GP surgery review: purbeck-health-centre
Title: No Appointments
Rating: 1 out of 5
Visited: September 2022
Tried to make an appointment only to be told at 8 22am that all appointments are gone, even the phone calls. Explained cannot work without speaking to doctor at least  then told just keep calling everyday at 8am but all appointments will be gone by 8 05, so what's the point. Unable to get appointment at all in this place.