janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-pinn-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
The doctor was understanding and empathetic. I felt reassured by what the doctor said. The doctor listened to my concerns.
GP surgery review: the-pinn-medical-centre
Title: Great Practise.
Rating: 5 out of 5
Visited: September 2023
The Docter I met was really a nice person! When I enter the room She greeted me with a very pleasant smile!First she examine me by checking my blood pressure and weight.Then she explained why did she arrange an appointment for me.Because I have been a a diabetic patient for about five years without taking medicine as I didn't want to take! But then she explained me the consequences of avoid taking medicine for diabetes!But I didn't want to take medicine!!I asked her to give me another trial for the my HbA1Cin another three months time.But she said can't wait for another three months as it is too late for starting medicine.she spoke continuously to make up my mind! Finally I have to agree with her suggestion to start medicine. She was an Angel!Because of her dedication, I started the proper treatment for my life long illness. I am very grateful to her!
GP surgery review: the-pinn-medical-centre
Title: Good experience
Rating: 4 out of 5
Visited: September 2023
My visit to the Pinn Medical Centre was satisfactory in that I was seen by an efficient and kind Doctor who did a thorough examination and also put me at ease.   Blood tests and an ECG she recommended were able to be completed following the consultation which was really helpful.   The nurses I met were also very pleasant.
GP surgery review: the-pinn-medical-centre
Title: Prompt Action
Rating: 5 out of 5
Visited: September 2023
I logged onto Patches at 0800 and within 40 minutes had received an email detailing an in person appointment for that morning.  I was impressed with the speed of the appointment booking.  I was also seen promptly on arrival at the surgery.  My issue was dealt with and a referral made.  I left with my mind put at rest.  Overall I received excellent service today.
GP surgery review: the-pinn-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: September 2023
Exceptional service, from the reception staff to the doctors. 

Doctor was very thorough with her assessment, providing medication and advice on additional remedies to help with my infection. 

The experience I've had until now has been great and whenever I've needed to see a doctor, an appointment has been provided the same day via the patches app.

Thank you once again!
GP surgery review: the-pinn-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
My experience with the attention and understanding  by all of the receptionists is excellent both with patience and time given when needed. Recently seen Nurse Practitioners who have been able to see me very quickly in the absence of a doctor.  Very grateful to have such a caring practice in Pinner.
GP surgery review: the-pinn-medical-centre
Title: Good response
Rating: 4 out of 5
Visited: August 2023
I contacted the surgery via internet and was given an appointment that morning. GP was a good listener and has referred me. Also had a blood test straight away
GP surgery review: the-pinn-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
totally on time.
totally put my mind at ease.
listened to everything I had to say 
Made a new appointment to check that eveything is ok
GP surgery review: the-ridgeway-surgery
Title: Thank you so much
Rating: 5 out of 5
Visited: October 2023
Just wanted to thank the reception/call handling staff and both the doctors who helped me this week. I was in tremendous pain following a fall that left me with a fractured rib, and I was desperate for help. I had been diagnosed by a hospital visit and a CT scan, and although the treatment was  good and they did give me painkillers on discharge,my discomfort just got worse and worse .I had 2 telephone conversations with the doctors who called me back following my calls to reception and I got the pain relief I needed prescribed and collected on the same day. I am much more comfortable now and on the mend. Apologies for not remembering the doctor’s names,  they were both excellent but I was so distracted with my problem. Thank you again for helping me.
GP surgery review: the-ridgeway-surgery
Title: deserves a gold award
Rating: 5 out of 5
Visited: September 2023
I been with the practice since 2004. I just wanted to take the time to show my appreciation. In that time I have had the best care possible, and despite the horrendous period of covid, it did not change the dynamics of the Ridgeway team. I have always been treated with kindness and empathy.  The staff team is amazing  this includes receptionist, nurse, and GPs.  It is clear that they actually care.  Appointment are prompt information is passed on quickly.  It feels almost like they have been trained to be the best. In all my life my experience of being with a Gp practice. It is unusual  to find such efficiency, friendliness, the GP are knowledgeable and always want to help. I hardly  feel rushed at appointments, when I tell others of my experiences they find it rather strange,  due to their own experiences with their practice.  This is so say thank you for the patience and understanding over  the years.  My one request is despite the current state of the NHS  please never change, continue to employ a staff team that will not let down your reputation. After all as humans we all want to be treated kindly. Thank you.
GP surgery review: the-ridgeway-surgery
Title: Best Practice
Rating: 5 out of 5
Visited: August 2023
I have been with this practice for over 10 years and they are by far the best practice. Always available to help and very thorough. Wish other practices followed them.
GP surgery review: the-ridgeway-surgery
Title: reassuring experience
Rating: 4 out of 5
Visited: March 2023
good face to face time with a very pleasant medic who had time and patience to find out what was wrong, ask questions and do tests whilst explaining why in a conversational manner. So much better than a quick phone call. Luckily the receptionist recognised I needed to speak to someone that day and not in 3 weeks time
GP surgery review: the-ridgeway-surgery
Title: Getting appointments
Rating: 2 out of 5
Visited: February 2023
I called around 8.30 in the morning, as had recently a blood test.  My results have been received but non of the clinical staff have updated me with my results or changed my medication dose.
GP surgery review: the-ridgeway-surgery
Title: Ghost Practioners
Rating: 1 out of 5
Visited: December 2022
This surgery has gone downhill during covid and has stayed there. Nothing has improved since then. 
1) I called 111 with my symptoms who told me I should book a face-to-face appt. with my gp. When I called the surgery, they told me they don't have any appts. and directed me back to 111. 
2) My father needs a medical form filled out as a requirement for his job. They have been sitting on it for two weeks and have not done anything.
3) My mother has been unwell for almost a month now, and they keep fobbing her off to patchs where it keeps saying to come back at 6am & 1pm every day, and still no appts. available. 
It's like they run on skeleton staff. They have 14 general practioners listed on their website, but never have any appts. available.
GP surgery review: the-ridgeway-surgery
Title: A big thank you
Rating: 5 out of 5
Visited: October 2022
Thanks to reception and nurse team for helping me get a tetanus after standing on a nail. Great service!!
GP surgery review: the-ridgeway-surgery
Title: Impossible to get appointments or talk to a Gp
Rating: 1 out of 5
Visited: August 2022
Probably the worst experience we have had with a Gp service, this despite them having so many doctors. They only have same day appointments with Gp & if you dont call at 8 (and wait 15 mins), you will not get an appointment. If you try using the new Patchs system to book an appointment or contact them during day time, then its unavailable and you are asked to contact them after 6 am next morning, it defeats the purpose of online system if you still have to wake up in the morning to contact your Gp.

Will be trying another Gp very soon.
GP surgery review: the-ridgeway-surgery
Title: Caller number 7 then cut off
Rating: 1 out of 5
Visited: June 2022
My mother is completely bed-bound (surgery aware of this) and yet... 
In order for her to get a COVID booster we have been offered an appointment this Sunday or told that the roving team are very busy and they are unable to give an indication of when a vaccination can be given at home.  

Given that housebound patients are very vulnerable you would think they would have some policy regarding delivery.

Unfortunately their telephone system lets them down and there has been no update on the recorded message since lockdown.  

Something needs to be done about this surgery. They have a number of doctors but maybe they just cannot cope with the number of patients they have.
GP surgery review: the-ridgeway-surgery
Title: What is going on at this surgery?
Rating: 1 out of 5
Visited: June 2022
Before Covid - during Covid and now after Covid very difficult to make telephone contact.    

I can only presume that the practice is at breaking point and unable to offer an adequate service to the patients it looks after.

As a pharmacist said to me today, this has put her under a lot of pressure. She is unable to get through with medication queries and she is faced with patients who in turn are unable to get medical help from Ridgeway Surgery.  

This practice needs a serious review in terms of service and some help to get back on its feet. This can only benefit those who work there and its patients who are reliant on their care.
GP surgery review: cedar-brook-practice
Title: Impossible to book a routine appointments
Rating: 1 out of 5
Visited: July 2023
Since Covid the practice has gone downhills. It is impossible to make a routine check appointment. They have started online booking system and it never works. I didn’t see my doctors since last three years. All my health issues and my family health issues has been neglected by surgery. I am worried and concerned for the medical negligence.
GP surgery review: cedar-brook-practice
Title: So bad and getting worse.
Rating: 1 out of 5
Visited: June 2023
Once again, spent one hour on phone before being hung up on when number one in the queue.  I was only number three to start with!  So I jump in car and visit in person.  Receptionists at back not even answering calls.  Urgent medication request submitted through Patchs on 30/05/23 has been ignored and receptionist in question now gone home.  Virtually impossible to get to see a doctor or get an appointment.  I have literally had to phone an ambulance twice this year and paramedics have confirmed how difficult it is to get any response from this GP practice.  
This is really concerning as a patient or when family members need an appointment.  Advice from Receptionists: call at 9am, when reality is that call is not answered.
GP surgery review: cedar-brook-practice
Title: Disgraceful
Rating: 1 out of 5
Visited: May 2023
Today I visited this surgery as I was unable to get through on phone.
I requested a short phone call with one of the doctors.  I was informed there was nothing until mid June!!!
What an appalling state of affairs especially as when I opened up this site it stated it was taking on new patients!  I have been with this surgery for 45 years and now will seriously look for another one as this is totally unacceptable.
GP surgery review: cedar-brook-practice
Title: Apologies
Rating: 3 out of 5
Visited: May 2023
Two days ago I posted an angry review concerning not being able to get a appointment for a short call from a GP until mid June and yet they were taking new patients.    I have since  received a call from a member of staff who apologised for my experience and then explained the situation.  I now fully understand and I’m sorry for the angry review.  I wish to thank them for taking the time to do this.
GP surgery review: cedar-brook-practice
Title: Terrible Practice
Rating: 1 out of 5
Visited: March 2023
I have not often visited this practice but I have been in agony and in pain. I tried many times to call the surgery and cannot get to speak to anyone . I have hung on for an hour and every time I get to caller number 1 , I am cut off. 3 months in pain, not seen a doctor.
GP surgery review: cedar-brook-practice
Title: Poor
Rating: 1 out of 5
Visited: March 2023
Difficulty contacting the surgery or getting an appointment. However the nurses at thos practice are great. I spent and hour in the queue on the phone in the sane position and patches is always closed. Got to see a Dr today and there was no person centred practice. I felt as though the Dr was not listening and I left feeling worse. The practice has gone downhill. Very disappointed.
GP surgery review: cedar-brook-practice
Title: Responsible i kind doctors
Rating: 5 out of 5
Visited: February 2023
I'm writing from the perspective of a mother. Both of my kids are getting sick constantly since November 22. I had to go to A&E two times but majority of great support we got here, at The Cedar Brook. Of course there are many things that require improvements but all of the stuff at surgery are trying their very best to help their patients and to unjust to difficult times. So far I can't complain too much. I'm also registered there and I got some needed help too. Other family members, all of them with serious health problems, always get appointments and help there too. I just hope it can be easier to get blood tests and better access to women doctors.
GP surgery review: cedar-brook-practice
Title: Wasting my time
Rating: 2 out of 5
Visited: February 2023
I booked a blood test in person at the reception and was told the only available test was in a month's time due to the nurse calling in sick and appointments being pushed back. I went ahead and booked my blood test. 

On the day of the blood test I called to confirm whether it was a fasting or non-fasting blood test, I then arrived at the time of my appointment and was told that there was no appointment booked for me- I had taken time off work for this appointment. 

I do not appreciate my time being wasted and being seen as invaluable.
GP surgery review: cedar-brook-practice
Title: Poor call phone response
Rating: 4 out of 5
Visited: December 2022
Never had any problems at this practice until this year as luckily I've been relatively healthy.
No problem in getting initial 'phone' appointment as I was going past the surgery. Advised I needed blood tests. Blood test results via text. Called the surgery and was in the phone queue for over 1 hour position 8. Finally got through and advised the doctor will call on Friday afternoon appointment. I had my mobile on my desk all afternoon from 12:00pm - 5:30pm. I got a call from the surgery at 5:30pm and phone rang for 1 bell only didn't even get a chance to pickup the phone. Waited until next day to contact the surgery contacted via phone queuing (again 1 hour wait starting at position 7) and was told that I didn't answer the call. Now its on my records that I didn't answer. New appointment given and again waiting by the phone. The practice doesn't seem to have any compliant process on the website hence I'm reviewing here.
GP surgery review: cedar-brook-practice
Title: Horrible practice
Rating: 1 out of 5
Visited: November 2022
I’ve been trying to get a hold of a DR for days now. I’ve completed patches twice now. Called every morning for an appointment, no luck. Horrible.
GP surgery review: glendale-medical-centre
Title: Exceptionally good treatment
Rating: 5 out of 5
Visited: April 2023
I have always received excellent treatment and service.  Phoning reception last week an appointment was given 2 hours later, and then the Doctor gave me a thorough examination.  Tests were arranged and completed that morning.  Specialist appointments were arranged so that all was extremely efficient.  I await results and follow up.  Glendale Medical Centre deserves credit for the part it has played in keeping me fit and healthy and still cycling, playing golf and tennis at the age of 92.
GP surgery review: glendale-medical-centre
Title: Such a helpful & friendly practice.
Rating: 5 out of 5
Visited: March 2023
I felt I just had to write a positive review of Glendale Medical Centre, you hear so many bad things about doctors surgeries, but not mine. The receptionists are so very helpful & you can always get to speak to somebody on the phone & I’ve never had to wait for an appointment if I have needed one. If they say they will call you back, then they do, nothing is too much trouble. The Doctors are all very friendly & approachable & deal very efficiently with any problem I may have. I have been with this surgery for over 40 years & cannot praise them enough. Thank you very much. I do not need you very often, thank goodness, but when I do, you are always there xxx
GP surgery review: glendale-medical-centre
Title: Amazing care
Rating: 5 out of 5
Visited: February 2023
Both myself and my husband were seriously ill recently. the doctors, nurses and admin staff were amazing. Couldn't have ask for better treatment. Thank you.
GP surgery review: glendale-medical-centre
Title: Negligence
Rating: 1 out of 5
Visited: November 2022
I was pregnant and I was happy till I didn't start noticing some light brown spots that concerned me. I managed to take an appointment with the GP on the same day and that's great considering that I had to beg the receptionist to get their attention on my concerns and be seen by someone. It was the quickest chat I had in my life... nothing to worry about the doctor said! If you start bleeding then will prioritise your referral... and after 1 day I had a miscarriage! Next time I would rather Google the symptoms.
GP surgery review: glendale-medical-centre
Title: Poor service at reception
Rating: 1 out of 5
Visited: March 2022
I spend 35 min on the phone tried make appointment after this time lady finally pick up a phone ask where is a problem? I did not have a chance explain when she ask me to waiting for another couple minutes just to hung up the phone.
GP surgery review: hayes-medical-centre
Title: The Worst Medical Practice I've Ever Experienced
Rating: 1 out of 5
Visited: October 2023
I am writing to express my extreme disappointment with the care my pregnant wife received at Hayes Medical Centre.

On multiple occasions, we called the practice to request an emergency appointment due to early pregnancy complications. However, the receptionists were unhelpful, rude, and dismissive. They refused to offer us an appointment under pregnancy care or provide us with any information about when we might be able to see a doctor. We were on hold for hours at a time, only to be told that there were no appointments available.

After five days of constant trying to get an appointment, we were forced to go to the emergency room. We were seen by a doctor immediately and my wife was immediately referred to the Urgent Care unit to get treated. However, we were then sent a message from the GP practice telling us that we should not have gone to the emergency room and that we should have waited for our appointment.

This is unacceptable. We feel that our concerns have not been taken seriously and that we have been put at risk by being denied an appointment for a pregnant patient.

This is not the first time we have had this experience with Hayes Medical Centre. In the past, we have had difficulty getting appointments for routine care, and the receptionists have always been rude and unhelpful.

It is clear that Hayes Medical Centre has a problem with its operations management and its reception staff. The practice does not prioritize pregnant patients, and it does not provide adequate care for its patients in general.

I urge you to avoid Hayes Medical Centre. If you are pregnant, or if you simply value your health and well-being, please find a different practice.
GP surgery review: hayes-medical-centre
Title: Very professional and helpful
Rating: 5 out of 5
Visited: May 2023
I  am very satisfied with the service i get there. Never had any problems with them and the staff always tries to be helpful and understanding. Highly recommend this GP cause the team is really professional
GP surgery review: hayes-medical-centre
Title: Highly recommend
Rating: 5 out of 5
Visited: February 2023
I am with this practice already 4 years and I am  very happy to have chosen them. Nice and polite team, professional doctors. Also for my baby whenever I needed I got quick assistance and check up. Thanks for your hard job
GP surgery review: hayes-medical-centre
Title: Awful Service
Rating: 1 out of 5
Visited: November 2022
I called to book a GP appointment and was put with a nurse who told me she couldn't help me and to call back. I called back to book another GP appointment and was given a same day appointment as I have a serious issue which needs checked. The receptionist called me 20 minutes before the appointment time to advise not to attend as they had given my appointment to someone else with a higher priority. I am unwell and I also needed to see a Doctor. I was then told to call back to book another appointment. This service is appalling!
GP surgery review: hayes-medical-centre
Title: Not a good practice
Rating: 1 out of 5
Visited: November 2022
I always have a problem getting my meditation from here, I have been tacking these meds on a regular basis and I try and order them before as I know what they are like, they say you still have a weeks worth. Then when you order them two days before which they recommend, you never get them on time or they come out with never received email or they blame the pharmacy that they are taking too long.  When you call the pharmacy they say they have not had the prescription from the doctor.  In this place is always the same I have made loads of complaints but never get a response back from them it’s such a joke.  Sometimes your waiting for one hour just to get in touch with them when you want an appointment it’s always one or two weeks wait.  Then the place forces you to leave a good rating as they say they need to bring there ratings up as they was very low.   This has happened a lot someone would think that they would sort out these issues and learn from them.
GP surgery review: hayes-medical-centre
Title: Terrible Service
Rating: 1 out of 5
Visited: October 2022
This is an honest review - this gp practice is simply awful, you have to wait over an hour just to get through to reception. When I finally got through I wanted to book an emergency appt and they told me a Doctor will call between 10am - 1pm but no one called me at all! I have called again to wait another hour on the phone such terrible service. I’m in pain & agony and already went to A&E but was advised it would be best to see my own GP in case I need a specific referral that only the GP can do. In the time I’ve been registered with this GP I’ve not once been able to speak or see a doctor at all and honestly it’s so upsetting. I’m looking for alternatives GPs as honest to God….Hayes Medical Centre is terrible!
GP surgery review: hayes-medical-centre
Title: Caring and helpful staff
Rating: 5 out of 5
Visited: May 2022
Always courteous and informed staff. Often seen difficult patients there but not a problem for your staff
GP surgery review: hayes-medical-centre
Title: Very Helpful
Rating: 5 out of 5
Visited: May 2022
There was a mix up with a blood test appointment and a new appointment was given in a relatively short period of time
GP surgery review: hayes-medical-centre
Title: Great customer service by telephone receptionist
Rating: 4 out of 5
Visited: May 2022
I was very happy with this receptionist as she was very polite. Secondly she listened to what I had to say and didn’t just shut me down. I liked the fact she was polite but also quick and efficient. Great service by this lady! You need more like them!