janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-shaftesbury-medical-centre
Title: Great front Desk
Rating: 5 out of 5
Visited: November 2023
I was seeing as temporary patient as urgent basis while I was in area.The doctor saw me very briefly but was amazing.
When I walked into surgery reception I was navigated promptly by a very nice lady. Thank you so much for being there for me.
GP surgery review: the-shaftesbury-medical-centre
Title: One of the best practises in the area
Rating: 5 out of 5
Visited: July 2022
I went to the Shaftesbury medical  centre for a diabetic review. I was seen promptly , the nurse was very friendly and the examination was very thorough.The premises were very clean and well maintained.I was impressed with the quality of service.
GP surgery review: zain-medical-centre
Title: Very poor service
Rating: 1 out of 5
Visited: June 2023
Very poor service. They don’t care about the problem, for everything is just painkiller tablets not finding out the bottom of the health problem.
Not read the consultant's letters and follow the instructions to refer to the specialist. If the patient has many health problems give just more painkillers tablets. When requesting medications on "patches" receive different ones. Limitate or long time waiting for a face-to-face consultation.
GP surgery review: bacon-lane-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
My experience, it was great. I am very happy with my time there as the doctors were very helpful, the staff were also lovely. The appointments are very quick.
GP surgery review: bacon-lane-surgery
Title: Excellent patient care
Rating: 5 out of 5
Visited: October 2023
Very reassuring, knowledgable and had time for us. Helped us every step of the way.
Walk in for flu jab was quick and speedy! The practice always has time to help with any problems.
GP surgery review: bacon-lane-surgery
Title: Appalling
Rating: 2 out of 5
Visited: March 2023
Refused to discuss menopause issues despite me explaining my symptoms and asking for support   Claimed they don't deal with this.
GP surgery review: bacon-lane-surgery
Title: Great practice
Rating: 1 out of 5
Visited: February 2023
This surgery has been awful for the past 2 years. You never get an appointment, the receptionist are awful, they never process repeat prescriptions on time and instead blame the pharmacy have not sent it in. I had to show them proof from the pharmacy on the prescription being sent yet they would not apologies or admit their errors. Last month in January my daughter had a face to face appointment. She was examined by someone who did not even have a thermometer to hand or a torch to check his throat, shocking!
GP surgery review: bacon-lane-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2022
I am very pleased with the service this GP provides. The staff is very helpful and I received an answer to my requests quite quick. I very much appreciate their service.
GP surgery review: bacon-lane-surgery
Title: exemplary service
Rating: 5 out of 5
Visited: September 2022
An amazing Service, fantastic care given to me and my family by the senior partner - even though I did not have an appointment, he immediately fitted me in when he saw my state, and also saw my husband. So both us were seen when we had no appointments. And he spent time with us and ensured we were properly treated. Thank you so Much.
GP surgery review: bacon-lane-surgery
Title: Wonderful service at Bacon Lane surgery
Rating: 5 out of 5
Visited: September 2022
Have visited the surgery twice in the last couple of weeks & as usual the help & service I received from both doctor(s) & staff was exemplary. Been a patient there for several years now & seen different GP’s throughout that time but every time I get the same quality of service. The GP’s provide such excellent care & do everything possible to help. Similarly the other staff, nurses, reception staff etc. are all helpful, courteous & knowledgeable.
GP surgery review: bacon-lane-surgery
Title: Mental Health Service - Non Existant
Rating: 3 out of 5
Visited: August 2022
I've been with GP for my entire life with no serious issue. When finally need help it's been non existent. They supposedly refer you but never get call backs, four times this has happened. Happening once/twice is understandable but four times isn't.

If you want mental health help do not waste your time here, very disappointed and let down.
GP surgery review: bacon-lane-surgery
Title: doctors & clinicians are caring, listening.
Rating: 4 out of 5
Visited: July 2022
I went onto your new triage system Friday 22/7/22 which replaced the eConsult one.( I believe it is now called "accurx"")
and find it a much better and simpler system  to use  ,less questions
 and easier to answer. (1 am aged 84 )Having  completed the form I  received an answer/text 
within minutes which said " Please ring the surgery and book an
appointment " Which I did, and was able to  book an appointment 
  for Monday 25th July , the next working day, with a Doctor of my 
choice.!!
GP surgery review: bacon-lane-surgery
Title: Very Bad
Rating: 1 out of 5
Visited: March 2022
Very bad GP Surgery and More bad Secretary They don’t want help patients.Have to be change staff.Secretary and general advise don’t give good service just want to say by,by no patience.
GP surgery review: honeypot-medical-centre
Title: Bad experience
Rating: 1 out of 5
Visited: July 2023
I have had a pain in my abdomen for several months. I requested an appointment with the GP for the interpretation of the ultrasound. I was directed to a nurse who specializes in abdominal pain, but when I got there I found out that she does not have this competence and must consult a Gp.Time list
GP surgery review: honeypot-medical-centre
Title: efficient, helpful and empathetic reception.
Rating: 5 out of 5
Visited: June 2023
My recent visit was for a simple blood test but as with all my visits the reception staff and nurse were so very helpful and kind.
I am a recent new patient of only a few months to this practice but the difference in demeanour is as chalk and cheese with my previous medical centre.
Honeypot never fails to be so very helpfull and I must emphasise as the front desk is always the first port of call for patients that impression is so very important and in my case never fails to surprise in how patient orientated that they are.
To have 3 receptionists most of the time does make a tremendous difference and the demeanour of the staff never varies from being responsive, helpful and kind.
It may appear that I am being over the top in my praise But when having experienced the very negative attitudes elsewhere it is as a breath of fresh air.
the facilities and the clear and obvious modern infrastructure including a lift, with everywhere spotless in every way, is as it should be but is lacking in other practices.
I must also emphasise that my wife and a fellow resident have also transferred to you and have nothing but praise for the difference in how they are treated by all staff and doctors.
thankyou so much Honeypot Medical Centre.
GP surgery review: honeypot-medical-centre
Title: Excellent GP partner!
Rating: 5 out of 5
Visited: June 2023
I had an urgent matter to discuss with one of the GP partners today. Not was he empathetic, caring and understanding, he also helped me as much as he could, to get my expensive medication prescribed. I can only thank him for his gesture, and true effort to help me to continue with my medication. I do wish more doctors were like him. He is a true example of a genuine caring doctor. Thank you so much Honeypot Medical Centre!
GP surgery review: honeypot-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: March 2023
I have just recently moved to this GP and have had a great experience! I never have to wait so long for them to pick up phone calls and they are always there to help me and advise me. An amazing practice and great staff.
GP surgery review: honeypot-medical-centre
Title: They are not serious
Rating: 1 out of 5
Visited: March 2023
I was supposed to have an appointment at 3:20, I arrived 3:15, and I had to wait until 4:00 before I left. Nobody attended to me. The receptionist send the doctor 3 messages with no response. When I asked to be rescheduled, they said that I will be after another 2 weeks. People die in 2 weeks!
Not serious at all!  And this is not the 1st incident. 
Ultimately I left with nothing.
GP surgery review: honeypot-medical-centre
Title: Rapid and effective response from GP
Rating: 0 out of 5
Visited: March 2023
Child unwell  
Gp contacted rapid response paediatric team at Northwick park and we were seen and discharged the same day with a clear plan in place.
GP surgery review: honeypot-medical-centre
Title: NHS App
Rating: 5 out of 5
Visited: February 2023
Following my previous post I was able to access my test results within 24 hours of submission via my NHS App. The PATCHs and NHS App combination enabled me to access the surgery and treatment easily and quickly. The App also shows my previous medical history - I had forgotten about a couple of items! It does take a little while to set up but definitely worth doing.
GP surgery review: honeypot-medical-centre
Title: Excellent experience
Rating: 5 out of 5
Visited: January 2023
Used PAtchs e consult system and received prompt, appropriate and professional service. Patchs easier to use than previous e consult as allows patient ability to describe symptoms rather than tick boxes.
GP surgery review: honeypot-medical-centre
Title: What An Outstanding and Hardworking Practice
Rating: 5 out of 5
Visited: October 2022
Hats off to Honeypot Medical Centre on delivering an exceptional covid vaccination service on top of everything else they do. The teamwork of the staff, commitment and dedication they have to accomplish the essential services for us, incredible! They deserve recognition for all their hard work!
GP surgery review: honeypot-medical-centre
Title: Give care with Dignity and Respect
Rating: 5 out of 5
Visited: August 2022
This is a brilliant surgery.  The receptionist  are very friendly and helpful. They give eye contact and great with a smile. They would lower their voice if anything private was to be asked so other can’t over hear. After the new make over of this medical centre we hardly got to go in due to corona virus. It’s very open with large waiting room. It has automatic doors. It has automatic registration system so we don’t have to queue at the reception. It also has a big plus point for the life for first floor doctor’s room as I have Asthma and get breathless if I had to climb the stairs. 
I went in today for my blood test with my usual nurse with which I had no problem booking the appointment with. She is as always very Efficient she called my name at the time my appointment was booked so I didn’t have to wait longer. She is always very Friendly and helps me be at ease, calming my anxiety. She has always been taking blood sample for me and I never feel any pain, she is Brilliant. If I have any questions she would answer them, never rush me to go. I would like to Thank her for her Patience with me and being a Caring Nurse and such a Good Soul. 
I would also like to Thank the new telephone appointment booking service they have. The telephone staff are very friendly too they answer the phone by greeting  and saying their name which is very good. 
Last but not least I would like to Thank Doctor for Caring Concern Greeting  as was seen on my way out. 
Thank you all for being such a Caring Friendly team.  It makes such a difference to someone like me.  God bless you all. Keep up the good work Yes Recommend this surgery to all.
GP surgery review: mollison-way-surgery
Title: Empathetic Staff
Rating: 4 out of 5
Visited: December 2023
I am black and transgender. Most places I feel unwelcome. I felt welcome here by a specific meme we of staff when I went to get a blood test done. They were understanding of me and didn’t belittle me and I feel that most people around me do. I felt safe and human again.
GP surgery review: mollison-way-surgery
Title: Ridiculous staff
Rating: 1 out of 5
Visited: July 2023
It's very hard to book an appointment with your surgery. They give you appointment after 2 months and nobody send confirmation email or text to the patients. And they are calling to remind your appointment after time has gone and when you will reach there they will tell you thay you are too late and we will re schedule your appointment after you will die.
GP surgery review: mollison-way-surgery
Title: Terrible and dangerous
Rating: 1 out of 5
Visited: February 2023
They never answer the phone. It is absolutely impossible to book an appointment. They advertise the Dr iQ app but you cant book appointments via that either. They shouldn't be allowed to practice as they are putting patients at risk. It's an absolute joke of GP practice.
GP surgery review: mollison-way-surgery
Title: worst practice
Rating: 1 out of 5
Visited: February 2023
ow long does it take to answer call you start off with being in 7th position you go all the way down to caller number 1, but you are caller number 1 for half and hour 
I was on the phone trying to get appointment for my asthmatic son who can get really poorly 
I have tried dr iq but it doesn't work 
really disappointed with this surgeries phone service
GP surgery review: mollison-way-surgery
Title: Hours waiting in queues
Rating: 2 out of 5
Visited: January 2023
Clinical staff are great - zero complaints for the GPs and nurses. The wait times to rearrange/cancel an appointment are unbearable, number 15 in the queue for over 1 hour! There has to be an easier way to cancel/rearrange an appointment due to unforeseen circumstances. I have registered elsewhere. Shame reception/admin inefficiencies are to the detriment of a very good clinical team.
GP surgery review: mollison-way-surgery
Title: This place is absolutely awful
Rating: 1 out of 5
Visited: October 2022
So when using the Dr iq app it always seems to say there are no more online consultations available today and that's even at 10am in the morning. 
My disabled mum had a telephone appointment and the doctor never called her. She had a very bad infection which they could not see her for so had to take her to urgent care. I have seen people go in there to complain that's things have not been taken care of even after a few months. 
The staff are great at giving excuses and don't seem to know what they are doing. 
Now it may not be totally their fault and occurs at other practices but it needs to be sorted as patients ultimately suffer!!!!
GP surgery review: mollison-way-surgery
Title: best practice
Rating: 5 out of 5
Visited: October 2022
I find the surgery very prompt in services Dr iQ app specially very efficient and swift in communicating with doctors and pharmacist and reception staff
GP surgery review: mollison-way-surgery
Title: excellent practice
Rating: 5 out of 5
Visited: October 2022
staff of this GP surgery is very friendly and helpful. I am getting good treatment from doctors and nurse.
GP surgery review: mollison-way-surgery
Title: great preactice
Rating: 5 out of 5
Visited: October 2022
Its very easy to use Dr iQ and doctor responds quickly. appointment are given on the same day and your issues are seen professionally.
GP surgery review: mollison-way-surgery
Title: regular good service
Rating: 5 out of 5
Visited: September 2022
I am getting regular good service from mollison way surgery and doctors and staff are very helpful and friendly.
GP surgery review: aspri-medical-centre
Title: Pathetic service
Rating: 1 out of 5
Visited: November 2022
Rude and pathetic receptionists. Extremely unhelpful. She booked a telephonic appointment for a future date and i did not get any call from the doctor. When i rang in the evening, i was told some mistake happened and my appointment is not present in the  system. I was then given an appointment after a month.
GP surgery review: the-circle-practice
Title: Pathetic service
Rating: 1 out of 5
Visited: November 2023
I am new to the area and have registered with them 3 months back. I was never able to reach out to them for appointments or anything. I also have a 1 year old baby for whom things can go urgent. They never pick up phone or disconnects and I have waited for hours and hours before I hang up the call but never got an appointment. There is just once when I got an appointment for 4 days later and when I reached at that time, they said there is no appointment booked for me. I had gone alone with baby walking for 35 minutes and this was the response even after taking prior appointment. Pathetic service.
GP surgery review: the-circle-practice
Title: Awful Practice
Rating: 1 out of 5
Visited: November 2023
I have moved homes and registered with this practice back at the beginning of 2023, only to find that every time I try to call to make an appointment I am told that I am not registered with them! This has happened to me 4 times now in the past year, I am 8.5 months pregnant and have been going back and forth with them on this since I changed practice, this is unacceptable especially in my current condition. My maternity recorder were sent to the practice and yet again they were rejected as I am apparently not registered, however I had a telephone consultation with a GP from that practice maternity related 2 months ago!
GP surgery review: the-circle-practice
Title: Appalling
Rating: 1 out of 5
Visited: June 2023
After 8am eg 11am if you have to call the GP for whatever reason their line is busy and gets disconnected. Been calling them for more than 2 hours unfortunately line busy. Do they keep their phones up so they don't have to answer calls?
GP surgery review: the-circle-practice
Title: Great doctors, but the most appalling telephone service
Rating: 1 out of 5
Visited: April 2023
Everything the other reviewers has posted is correct. You cannot make an appointment to see a doctor on future date. You can only call at 8.00am or 3.00pm for same day. With everyone trying to call at exactly 8.00 it is almost impossible to get through, so you sit on your phone doing re-dial after re-dial knowing full well that there are lots of other people doing the same thing. Today I got through after about 10 re-tries, and was then "2nd in the queue" for over 10 minutes. 
More often that not the staff appear to have no training or no concern about being professional and courteous on the phone. It's been like this for years. Today as a case in point they answered the phone "Hello".  I gave my name when they asked for it, and the response was "and how am I to identify you without knowing your date of birth?".

We are a family of 4 so have had many interactions with Circle Practice over 15 years. The doctors, with one exception, have been good and in some cases truly outstanding. The counter service, depending on who you meet, can often come across as sullen and uncaring. 

But the worst thing about the practice is the telephone service and this ridiculous system whereby you  cannot schedule an appointment for specific date/time but force all your customers to call you at exactly the same time to compete for a limited number of same day slots.
GP surgery review: the-circle-practice
Title: No appointments
Rating: 1 out of 5
Visited: January 2023
To get seen by a doctor you have to call at 8am for a morning appointment and is there are no slots you have to call at 3 pm for afternoon appointments. 

There are never any slots available and the stress it causes to want to see a doctor at the circle practice. I'm full time working and you have to dedicate a month to keep calling morning and afternoon to find a slot for a doctor. This is not on and is not helpful for those who need to be seen to urgently. It is really upsetting as I hardly need to see a doctor and when I do, I just can't get an appointment. 

Other clinics have online consultation or you can book online and have a stress free service. 
Im going to have a child very soon and this is not the stress you need when you need a doc if the child is unwell ect. I am going to move doc surgery as this place is ignorant and does not care about its patients. 

Covid is over now so why are things not going back to normal. Why can't patient pre book appointments. 

We pay our tax and not getting the service we require. I'm so frustrated with this practice and system . And things are not changing!
GP surgery review: the-circle-practice
Title: Dreadful
Rating: 1 out of 5
Visited: December 2022
Have not seen a Doctor, since before COVID, tried ringing today, constantly engaged for 25 minutes, asked receptionist for appointment for a lady doctor in January, got the appointment, but it’s a telephone call, the Doctor when speaking to me in January, will advise me if I need to go to the Surgery, what a joke, no wonder the NHS is so bad. Why does the receptionist want to know what’s wrong with you?
GP surgery review: the-circle-practice
Title: Administratively abysmal
Rating: 1 out of 5
Visited: November 2022
I have been an adult user of NHS services for 38 years, so I have been registered during that time with a wide range of different GP. In terms of administrative and patient service competence, thgis practice is the worst I have ever encountered, by a very long way indeed. Today I was waiting for 32 minutes on the phone before anyone even answered. The minimum phone waiting time I have ever known is 9 minutes. They get prescriptions wrong, and it's a nightmare getting through to the right people to speak to, to rectify this. When you finally get the care, it's excellent, but it's such a nightmarish struggle to get to that point, that seems somewhat academic. These service levels are simply completely unacceptable.
GP surgery review: the-circle-practice
Title: No call back and reject appointments
Rating: 1 out of 5
Visited: November 2022
when I put a appointment, every time they sending a message saying ' we tried to call you...' , but no call record exist in the phone. The receptionists are very rude and unprofessional when communicating.
GP surgery review: the-circle-practice
Title: Impossible to get the phone answered
Rating: 1 out of 5
Visited: October 2022
My 92 year old housebound mother has tried for the last 4 days to ring through to get an appointment. Today I tried on her behalf, and I was '2nd in the queue' for 45 minutes. I eventually got through, but my mother has got distraught as she feels so vulnerable without being able to access her GP when she needs it. She doesn't have internet access and so is dependent on a receptionist answering her call.
GP surgery review: the-circle-practice
Title: Great GP's, appalling access, frustrated patients
Rating: 2 out of 5
Visited: October 2022
I find it virtually impossible to get through to the practice.  All I get is the engaged signal,not even the queuing sytem is working, despite the time when I call. This goes for both the appointments number and the office number.  Other practices, equally busy, have much better systems in place.  The Circle Practice needs to do an urgent review of theirs.