janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: spa-medical-practice
Title: Horrendous Practice and experience there
Rating: 1 out of 5
Visited: January 2023
I have never had so much stress in my life when I was registered here (I am now registered elsewhere due to the complete incompetence and awful reception staff) I am a carer for my extremely ill partner, who on many occasions needed urgent medication - emailed through by consultants to which never got done urgently - I ended up in tears at the desk many times - two of the GP's there were willing to leave my partner without any medication - a medication that he had been on daily for 3 years and withdrawal can be extremely dangerous - despite a letter from his consultant stating he needed them and he could not be without! I was made to feel like a drug dealer! I have worked in the NHS for 21 years and cannot believe how horrendous and stressed I was made to feel! I used to feel sick before calling up due to the reception staff, one of them always used to make a 'nasty' point of stating my name before I had told them who I was - I called up with a kidney infection, terribly ill at mid-day once and was told uncaringly to call 111 - I tried to reason with them that there were open until 6.30 - how can they justify that! They also ignored my very low oestrogen levels back in June 2022! Luckily my new GP surgery (who have been amazing and so supportive) realised this recently and have put me on HRT! I do not know how this surgery are still open for business! My new GP practice are totally amazing and it just goes to show that the issue was never me but them and their horrible attitude! I am a front of house GP receptionist and I pride myself on being the exact opposite of the reception team here - a couple of them used to make me feel physically ill by the lack of caring and total lack of empathy to my extremely difficult situation of being a carer for my partner. Please avoid at all costs!
GP surgery review: spa-medical-practice
Title: A smile costs nothing
Rating: 2 out of 5
Visited: July 2022
My first time at the Spa medical centre, and felt, that I was a burden at reception. I asked for an online form to be able to order my prescriptions on line, to be told harshly“ You can do all that on your smart phone”. So told reception, that I hadn’t got a smart phone. There was no politeness, no smiles. Please reception be a bit more friendly to your patients. We are human beings the same as you. The nurse that I had to see was lovely, friendly, and made me feel at ease. When ringing the reception to make an appointment, I was told to wear a mask, but no one on reception was wearing one. Are they immune to everyone else.
GP surgery review: abbottswood-medical-centre
Title: Fabulous, caring practice
Rating: 5 out of 5
Visited: August 2023
Very grateful for the outstanding care from Abbotswood. I have always been treated compassionately by all staff - receptionists, nursing, dispensing staff and GPs alike. The NHS is under great pressure but you are delivering a great service. Thankyou.
GP surgery review: abbottswood-medical-centre
Title: Vending machine
Rating: 3 out of 5
Visited: June 2023
I received a text message with the number to collect a quite urgent prescription on June 2nd. I went in to collect it on Saturday June 3rd, only to find that the machine wasn’t working!!!! Imagine my frustration and dismay if you will!! I now have to assume that it also won’t be working on Sunday June 4th, so will now have to wait until Monday June 5th!! There is little point in having this machine for patient and dispensary convenience, if it’s not going to work! At the very least a text message to inform one that it’s not working, so don’t bother travelling all the way into town pointlessly! Very disappointed!
GP surgery review: dr.-j-barrell-&-partners
Title: phone response rubbish
Rating: 2 out of 5
Visited: April 2023
over an hour trying to get through,, give you the option of callback but some of us have to work and can't sit around for an hour on the off chance we will be contacted..need to improve the call service as its very poor
GP surgery review: dr.-j-barrell-&-partners
Title: Great Practice
Rating: 5 out of 5
Visited: February 2023
I contacted Upton Surgery using the online facility a couple of times within a week, their response both times was very quick. I felt cared for by the manner in which they spoke and they listened, came up with a treatment plan which was explained thoroughly to me. The phone consultation was as long as it needed to be and wasn't in any way rushed.  
First time of using the online system and I am very impressed indeed. It was easy to navigate my way around the online form.  
Keep up the great work.  Thank you Upton Surgery.
GP surgery review: dr.-j-barrell-&-partners
Title: 1 hour phone queue
Rating: 2 out of 5
Visited: April 2022
I have waited to speak to a receptionist for over an hour, this is unacceptable. Please put more staff on reception
GP surgery review: pershore-medical-practice
Title: Well run practice - credit where credit is due
Rating: 5 out of 5
Visited: August 2023
Have been a patient for about 12 years and feel as though the experience has been, in footballing terms a game of two halves. These last few years my experience has been truly outstanding and the practice really does cater for a busy working professional. My perception is the infusion of new Doctors 'melded' together with older more venerable statespersons of the medical profession  has made a difference. The support staff are very worthy of a mention, as is the positive demeanour and approach by all staff. I have complained in the past but my perception of the practice could not be any more positive - thank you.
GP surgery review: pershore-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2023
I have been a patient at this practice for over 15 years. I am now 82 so my medical needs have increased. I have nothing but praise for all the staff.  During the Covid epidemic I used (and continue to use) the medication delivery service pharmacy 2 u I recently had my annual review and the pharmacist was extremely helpful and reassuring. I miss not having the same gp but understand how difficult this is. If I had to complain about anything it would be having to dodge the pigeon poo at the entrance and the sad state of the garden border on approach. My guess is the council are responsible for this and this is no reflection on the practice. We are going through chaotic times and the calm atmosphere at the practice gives me hope that we will get through this difficult period. Well done all of you. Never forget your patients value you all.
GP surgery review: pershore-medical-practice
Title: No appointment
Rating: 2 out of 5
Visited: July 2023
My husband booked a face to face doctor appointment over the phone with reception over 2 weeks ago.  Cancelled other commitments to attend the appointment. Turned up early for the appointment today to be told there was no appointment made and the specified doctor was not in today! 
He had a number of medical issues and test results to discuss.  An oversight by the receptionist or poor administration? 
So many issues with the practice and pharmacy these days.
GP surgery review: pershore-medical-practice
Title: Prescription
Rating: 1 out of 5
Visited: May 2023
3 year's an 3 split discs in bottom of back have picked my tablets up every 2 weeks on Friday cause Mrs put prescription in Friday just after dinner week before told to come back Monday im in horrendous pain without them ive tryed cutting down but is horrible pain without surely 10 steps and a signature would of prevented me going through a horrendous weekend ridiculous customer service thank you
GP surgery review: pershore-medical-practice
Title: Delayed Prescriptions
Rating: 2 out of 5
Visited: April 2023
Last month my prescription still had not been passed to the pharmacy even after 8 working days of calling it in. This month I have had to call twice to get my prescription sent through to the pharmacy, as the first time it just wasn’t done. Queues, and the processing system, at the practice pharmacy are also so long and delayed. Never an easy process just to to get your prescription fulfilled.
GP surgery review: pershore-medical-practice
Title: Great access, very helpful, diligent and professional staff
Rating: 5 out of 5
Visited: March 2023
I needed to have a review with a specific doctor and I was able to book this with ease via the friendly reception team. The day came and the doctor called and completed the consultation in a professional and friendly manner. Great service at a difficult time for the NHS, thank you.
GP surgery review: pershore-medical-practice
Title: Kind, caring and efficient
Rating: 5 out of 5
Visited: March 2023
We've lived here just over a year but with two small children we have had quite a number of interactions with GPs and Nurse practioners at Pershore Medical. Every interaction with staff, medical and on the reception team, has been excellent. Understandably there are sometimes waits on the telephone but we've really appreciated the call-back service at particularly busy times, which has really improved the issue. Staff have gone out of their way to be helpful and have always been kind, positive and happy in all of their interactions with us. We are very grateful to have such a great surgery - thank you!
GP surgery review: pershore-medical-practice
Title: Pharmacy needs a complete overhaul
Rating: 1 out of 5
Visited: October 2022
I ordered my prescription giving the requested 5 working days notice (6 in fact) only to be told they are running behind and it wasn't ready.  I either had the option of sitting and waiting while they put it up for me, or call back between opening hours.   Guess what, their 'temporary' opening hours are now 8-5.30 - which just happens to coincide with a lot of office hours, so when am I supposed to collect my prescription?  Add to that they are closed on Wednesday for an hour for staff training and now a message has come through saying don't bother to go on 19th or 26th Oct as they are closed all day.  I thought a Dr's surgery was designed to help patients, not that the patients should have to fit their illness and prescription collection around the opening times of the pharmacy.
GP surgery review: pershore-medical-practice
Title: House visits
Rating: 2 out of 5
Visited: September 2022
Is it normal practice for your GP’s to abandon a house call because they cannot find a house and then return to the surgery without ringing the patient to ask where on the estate you live. There are twenty five houses on my estate all clearly numbered. All he had to do was ring me. He then asked the COPD nurse to ring me instead and she said “Sorry I can’t help you” The GP then rang me and said he couldn’t find my house and he got wet because it was raining so he returned to the surgery. I had to ring 111 and the paramedics said I need more antibiotics and steroids but as it is the weekend I have now got to wait until Monday to get them. The paramedics found my house immediately and were appalled at the service I received from your surgery.
GP surgery review: pershore-medical-practice
Title: Pharmacy and Reception
Rating: 4 out of 5
Visited: August 2022
I would like to thank the staff in the pharmacy at Pershore Medical Practice. I am always treated in a friendly and respectful way. I appreciate how hard you have all worked during the pandemic. I also think the receptionists have a very difficult job and I would like to say thank you to you all too. Also a big thank you to the people who deliver my medications.
GP surgery review: abbey-medical-practice
Title: Impossible to see a GP
Rating: 1 out of 5
Visited: April 2023
Used the online service to tell a GP about my mobility issues. GP sent a text message to me to request an appointment. Immediately called reception and was told I couldn't book an appointment on the phone as they were only accepting emergency appointments and the soonest available booking online was a 12 week wait... I have moved surgeries because of this
GP surgery review: abbey-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
I had a problem with the NHS app and went into see the reception. The lady that helped me was very helpful and professional. She even emailed me afterwards. I would recommend this doctors surgery as all the staff give 100% when you need it. Thank you
GP surgery review: bredon-hill-surgery
Title: Fabulous Practice
Rating: 5 out of 5
Visited: November 2022
We were staying locally on a family break and 2 of the children developed a nasty rash. We phoned Bredon Surgery as they were nearest and they couldn’t have been more helpful. Sent photos in, really detailed discussion with a GP and the prescriptions were ready to collect from the pharmacy within an hour. Really positive experience, very helpful and responsive staff. Thank you!
GP surgery review: merstow-green-medical-practice
Title: Sympathetic Receptionist
Rating: 5 out of 5
Visited: November 2023
Today I rang for help with a mental illness issue The lady on telephone was understanding helpful and extremely kind
GP surgery review: merstow-green-medical-practice
Title: Appointment Feedback
Rating: 5 out of 5
Visited: June 2023
Today I had an appointment with the Practice Nurse, which I was pre-emptively nervous for. However, in the care of Practice Nurse , she offered reassurance and was overall a kind and caring person. The appointment was made more comfortable by how she delivered the care!
Fantastic person!!
GP surgery review: merstow-green-medical-practice
Title: Compliments to the Surgery
Rating: 5 out of 5
Visited: January 2023
I wanted to send my compliments to the surgery as I have experienced very good patient care since recently joining. 

The Reception staff were extremely friendly and welcoming when we joined the Surgery. When I have contacted you to request a repeat prescription, reception staff have been very polite, friendly and helpful. I received a call back the same day and was informed of my registered doctors name. My doctor phoned me back and was both knowledgeable and helpful. 

I know it is a difficult time for the NHS as a whole currently and I feel it is important to highlight the exemplary care which staff continue to give. 

Thank you for all your hard work.
GP surgery review: merstow-green-medical-practice
Title: A few words of thanks
Rating: 5 out of 5
Visited: December 2022
A few words of thanks to you and the team at Merstow Green Medical Practice. 

It has been a very difficult fourteen months for me but with your support and time I have made it through. Thank you so very much for making it easier... that goes for the administration team also.
They are so lovely and brilliant at what they do. What a great team.

Wishing you and your family and everyone at Merstow Green Medical Practice a peaceful Christmas with health and best wishes for the new year. 

Thank you again.
GP surgery review: merstow-green-medical-practice
Title: Praise to the Surgery
Rating: 5 out of 5
Visited: December 2022
I took my 6 year old son to see the doctor this morning. I was unsure if my son had a gastrointestinal bug or something else. The doctor put my mind at rest, the doctor had such a lovely manner whilst carrying out the examination. The doctor also had a quick listen to my 10 week old baby who has a chesty cough. 

I felt like we had A* care- just brilliant!

Thank you! Merry Christmas everyone!
GP surgery review: merstow-green-medical-practice
Title: Few words of thanks
Rating: 5 out of 5
Visited: December 2022
A few words of thanks to you and the team at Merstow Green Medical Practice.
It has been a very difficult fourteen months for me but with your ongoing support and time I have made it through. Thank you so very much for making it easier!! That goes for the administration team also, They are so lovely and brilliant at what they do. 
What a great team. 

Wishing you and your family and everyone at Merstow Green a peaceful Christmas with health and best wishes for the New year. 

Thank you again.
GP surgery review: merstow-green-medical-practice
Title: Amazing Customer Service!
Rating: 5 out of 5
Visited: February 2022
I left a voicemail for dispensary regarding a query a short time later I had a call back from one of the team members and I must say she was extremely helpful, professional and polite when dealing with my questions over the phone. After we had hung up I thought back how brilliant the service was I rang straight back to say a massive Thank-you!
GP surgery review: riverside-surgery
Title: Flu vaccine
Rating: 5 out of 5
Visited: October 2023
Great service as ever today kind efficient.courteous..and they had to deal with an unruly rude man in reception....in the middle of everything.. you're all brilliant!!
GP surgery review: riverside-surgery
Title: Armed Forces Veteran Accredited GP Practice
Rating: 5 out of 5
Visited: February 2023
I am a veteran of 39 years service. Can you confirm that you are till an Armed Forces Veteran Accredited GP Practice and have a dedicated doctor? My wife call the surgery today to try and make  an appointment for myself but my doctor was not available. However, when my wife asked about the dedicated doctor for veterans they did not seem to know what she was talking about. On explaining what a "Veteran" was my wife was told by the Surgery staff that they had never heard of it!!
GP surgery review: riverside-surgery
Title: Patients are customers
Rating: 2 out of 5
Visited: April 2022
I received a letter advising to contact surgery to arrange a telephone consultation regarding blood results. Called and I'm 35th in a queue. After approximately 40 minutes the receptionist nonchalantly advises the GP is not doing calls today and I need to call next week Wednesday. I am a health professional and how a service could be run on the basis of such poor inconsiderate customer service is beyond me. I cannot imagine what the experiences of older adult customers must be like. I'm well aware of the pressures all aspects of the healthcare system, but a bit of creative thinking and empathy would lead to a better customer experience in many instances.
GP surgery review: riverside-surgery
Title: Non Private Call
Rating: 3 out of 5
Visited: April 2022
On a recent call to my Dr I could hear phones ringing and people talking in the background. As I was discussing a personal condition I thought it vet unprofessional that other people could obviously hear the conversation between myself and my Dr. I thought all discussions were private and confidential. I felt unable to discuss my condition in full and very embarrassed. I am thinking of switching practices.
GP surgery review: albany-house-surgery
Title: Oversubscribed practice with inadequate GP staffing
Rating: 1 out of 5
Visited: August 2023
I have been with this surgery for many years now but I am planning to move to another surgery as it is too difficult to get an appointment with a doctor. I do not need to see a doctor often, but every time I try to make an appointment the entire experience is incredibly difficult and upsetting. The surgery will only allow same day appointments to be made. This is only possible in my experience by calling exactly when the phone lines open then waiting in a queue. There is already a queue when the lines open and often I am hold for a lengthy period, only to be told all appointments are gone for the day, which means the whole process must be repeated the next day. The surgery also pressures patients to see the nurse rather than a doctor, but this somewhat defeats the purpose of a GP surgery. I have complained in writing and on the phone but to no avail. I feel that my family is not safe registered with this practice as it is unable to offer ready access to medical care. I now have private online cover as a backup and will move to another surgery for face to face appointments. Clearly the surgery has taken on too many patients and failed to recruit an adequate number of doctors to provide a basic service. It is frankly appalling.
GP surgery review: albany-house-surgery
Title: Great service
Rating: 5 out of 5
Visited: August 2023
I contacted the surgery this morning and the receptionist was so helpful and efficient.  Told me exactly what I needed to do.  Then phoned me back an hour or so later after having spoken to a doctor and sorted out medication etc for me.  So thank you for your help. 
I’ve got to admit inf been with this surgery since 1986 and they have always been good to me and my family.
GP surgery review: albany-house-surgery
Title: Appointments Impossible
Rating: 1 out of 5
Visited: December 2022
2 hours on hold. 2 weeks attempting to get appointment. None available. Call back everyday to be told the same thing. Went down and tried to book over the counter. Told to go home and phone again. This used to be a great practice but due to lack of drs and increased population togerher with lack of funding the surgery is now failing to provide adequate care. Something desperately needs to be done to improve this once brilliant practice.
GP surgery review: albany-house-surgery
Title: Poor response from reception
Rating: 0 out of 5
Visited: October 2022
This morning I phoned the surgery at 08:30 on the dot for an emergency appointment. I went straight to no .30 in the queue, by 09:10 I finally got through to reception.  
I asked if I could have an appointment for ASAP to be told that all routine appointments were now gone. I expressed that I have been on hold since the lines first opened and that this was not okay.  
They then informed me there were only two people working - I understand this would be stressful however this really is not the fault nor should it be a problem for the patient calling.  
I understand the call was recorded so I would appreciate if this particular call could be listened to please as I feel disgusted at the way I was spoken to. The receptionist seemed to snap at me in an aggressive way and I was asked not speak to like that.  
I'm still unsure as to how I've spoken? I asked but apparently it was 'my tone', this is quite ironic considering the tone which was used to speak to me.  
I would like to say above anything else for the reception team to be mindful that they are the first point of call for the patient who could be going through something traumatic, in extreme cases they could be that last voice to push someone over the edge into a dark place mentally.  
It took every ounce of my strength to call this morning- I did not want to as felt I would not get an appointment or would be fobbed off but family pushed me to still try; It appears I was right.  
After this exchange of words I was asked if it was an emergency - should this not have been asked right away after me saying that I needed an appointment ASAP?  
The staff member asked me what my symptoms were and following this asked me some questions to which I replied. They then told me to go to A&E; I know my own body and do not want to go to A&E. I wanted to speak to a medical professional at my GP surgery, not have medical advice from anyone else.  
I replied that I want to speak to a doctor. They then asked me if I'm refusing to go to the hospital; I feel they could surely sense my heightened emotions and therefore there was no need to push or antagonise when I had already stated I do not need the hospital.  
I am not happy with how my call was triaged to the GP as the questions asked of me were not why I was calling- this then resulted in me not having an appointment.  
I understand staff are stretched and that times are stressful however nobody deserves to be spoken to in such a patronising and rude manner for simply requesting an appointment which they should be entitled to.  
This call actually resulted in an anxiety attack which I feel could have been avoided on top of my original reason for calling.