janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-riverside-practice
Title: I have an ongoing problem with pins and needles in my hands
Rating: 0 out of 5
Visited: June 2023
I have an ongoing problem with pins and needles in my hands, partly my fault its not sorted, just learned to live with it, think it needs sorting as the condition hampers my enjoyment of learning to play guitar and riding my motorbike.  
I went to the doctors surgery for a blood pressure check up, which incidentally was fine, came out with a referral to a specialist to look into my pins and needles, referred to hospital for a blood test, my age dictates a look at my cholesterol, blood sugar levels, etc, think just keeping an eye in a preventative function.  
I have been going to the same doctors for 30 years, if they were no good i would have changed, same way I have had bank accounts by most high street banks.  
I have no complaints whatsoever, same goes for my experiences with NHS hospitals, I never have a problem, more often than not, I am pleasantly surprised at how quick, efficient and on it doctors and nurses within the NHS have been.
GP surgery review: the-riverside-practice
Title: Spots on my face
Rating: 0 out of 5
Visited: June 2023
Called the hp, spoke to my doctor and was given a medication that cleared the spots and made them go away
GP surgery review: the-riverside-practice
Title: Amazing experience from a wonderful nurse
Rating: 0 out of 5
Visited: March 2023
It was my 2nd smear test with the same nurse as 3 years ago.  
My first smear experience wasn’t bad but it was uncomfortable but I also believe as it was my first I wasn’t as relaxed and was quite stressed.  
Today was my 2nd and overall was a great experience. The nurse was lovely as always and knew I was nervous but made me feel very comfortable. The process was not painful at all and nurse spoke to me the entire time. I ensured I was calm and relaxed as possible and the nurse made this much easier too. She swabbed and I didn’t even realise until she had told me it was all done. Amazing experience from a wonderful nurse. Get your smear, ladies!  
Also the reception staff and GP’s are the greatest and friendliest at this practice and I have never had any complaints. Wonderful staff.
GP surgery review: the-riverside-practice
Title: You’ve made me feel comfortable
Rating: 0 out of 5
Visited: January 2023
I am a new patient to the practice and I just wanted to share how happy I am with the service and treatment. I have never felt this well looked after as a patient since moving to London 10 years ago. It’s so easy to get appointment, you’re never made to feel like a burden and the care and attention to detail shown by both doctors is wonderful. I really feel cared about and listened to. It’s hard to feel this way when you’re often one of thousands of patients on roll, but I do. Thank you very much. You’ve made me feel comfortable to seek help about things I haven’t previously been able to.
GP surgery review: the-riverside-practice
Title: Finding out I had been removed from the system
Rating: 0 out of 5
Visited: January 2023
I called to make an appointment, to find out that I wasn’t registered with this practice anymore. Apparently, NHS had sent a letter to me which had been rejected, meaning I was automatically removed.  
I have been and still are living at the same address for the last three years, with no issue with my post. No idea why they got the letter returned, as that’s never happened before. But why didn’t they call or email me to check before removing me from the system? Now I had to share proof of address and fill out a form with 61 questions to be able to arrange an appointment. Completely ridiculous system.  
The person who answered the phone at the practice did what they could to help, so this feedback is directed to the system which could have just added one simple step to sense check their info.
GP surgery review: the-riverside-practice
Title: Access to service
Rating: 0 out of 5
Visited: October 2022
Access has always been superb. Whether it's in-person contact within the surgery with the nurse or GP, 'virtual'/telephone consultation, or automated text messaging re Covid/flu jabs/new age-related tests.
GP surgery review: the-riverside-practice
Title: Listening and understanding
Rating: 0 out of 5
Visited: October 2022
Feeling comfortable with the doctor and nurse, taking their time, listening and understanding your problem
GP surgery review: the-riverside-practice
Title: Big disappointment
Rating: 1 out of 5
Visited: October 2022
Trying to be seen almost for a year now and I am tired of the useless discusions with the receptionists. 
They are not listening and rude. I do not need telephone conversations as my health issues need to be seen and proper examinated. I remember one telephone consultation that took a bit longer and it felt like I was the therapist for the whining doctor. At another telephone consultation the other doctor did not let me finish a sentense and later asked me to send over some pictures of the problem of my skin. I sent over pictures via the link I got but never heard back again. It is not acceptable the way it is been handled regargiding face to face appoinment, it feels like you have to beg or qualify for it to be seen by a doctor. This is not how health care should be and will withdraw from this practice for the sake of my health as this practice is a risk for my health.
GP surgery review: the-riverside-practice
Title: General communication
Rating: 0 out of 5
Visited: September 2022
I feel both neglected and not taken seriously.  
The state of no communication from the practice has left me uncertain, and with a feeling of being an inconvenience, by purely asking for the bare minimum of medical care.  
After asking for a blood test to be done concerning my hormonal issues around my period after cancer treatment, they agreed and sent me off for the blood tests. I never heard back about results from it, even after checking in via admin requests. Absolute radio silence.  
Now, nearly 1 1/2 months ago, I asked for a medical form for a self-referral to be filled out. After a week I followed up and have been told it is being processed and they will come back to me, followed by 3 weeks of silence yet again. I understand the workload can be high, but I followed up after this time to ask for more transparency and when I can expect my form to be filled out. Silence. Another 1 1/2 weeks later I decided to go via the appointment system and put in an admin request instead of simply emailing. And yet again, no answers.  
It would be easier to wait for this to be processed if I hadn't had experiences before where I have been blatantly ignored. Not to mention, someone else I know has had the same experience of trying to book an appointment online and has been met with silence.  
I am trying to be understanding of high workloads for NHS workers, but a drop of communication would definitely help me feel like I am actually receiving a service, instead of getting the feeling that I will be ignored until I take my medical issues somewhere else.
GP surgery review: maylands-healthcare
Title: Impossible to be seen
Rating: 1 out of 5
Visited: November 2022
I have phoned 147 time this morning to try and get an appointment for myself and a child fighting an infection who actually fainted while i was trying to get through, once the call connected, I sat on hold for a further 37 mins, just to be told there are no appointments. and to call the hub at 12pm! absolutely ridiculous trying to get an appointment.
GP surgery review: maylands-healthcare
Title: I regret the day when register there
Rating: 1 out of 5
Visited: November 2022
impossible to get an appointment they should not work for NHS , phone busy between 8 and half past 8 and after no more appointments for today , you get old until you get an appointment with them
GP surgery review: maylands-healthcare
Title: Great care and compassion
Rating: 4 out of 5
Visited: November 2022
I called the surgery back in November 2022, I got through the reception staff and completely broke down on the phone to them. They handled my situation with the upmost care and urgency and got me and appointment that same morning.
I have been under the care of the Doctor since November, I wouldn’t be here today if it wasn’t for the care I received and the correct mental health treatment.
A wonderful surgery with a great set of Drs
GP surgery review: maylands-healthcare
Title: Great practice
Rating: 2 out of 5
Visited: July 2022
The receptionist lady is really useless tbh, I told her that I’m deaf and I cannot talk on the phone and I told her about the NHS app but the app said I do not have access to it.. she told me just make a phone call I literally told her that I can’t coz I’m deaf! And the doctors, no offence, they just let me go and kept saying that I need to lose weight coz of my breast enlargement, I told them that I’ve been trying to lose weight since I was 14 but I can’t due to my breast enlargement, i can’t even lose weight, not gonna lie about it. Very bad review, they all need to have deaf awareness.
GP surgery review: maylands-healthcare
Title: Thankyou
Rating: 5 out of 5
Visited: May 2022
Thankyou to the Doctor who over the last couple of months has helped me enormously with my condition. Who has gone above and beyond, and most importantly has listened.
GP surgery review: maylands-healthcare
Title: Good Staff
Rating: 5 out of 5
Visited: April 2022
I visited the practice today to register my elderly mother as a temporary patient, I thought this would be an arduous task, in fact the receptionist was very polite & helpful, & alerted my situation to the Registration manager, who promptly came to discuss the process. The lady explained everything & the process was completed, i would like to say Thank you to all concerned, my mother is very ill & the compassion in the staff shone through. Well done.
GP surgery review: maylands-healthcare
Title: Worst practice
Rating: 1 out of 5
Visited: April 2022
Can't even get an appointment   told to ring @ 8am in the morning.  Which due to work commitments is impossible!!!! which was explained  Staff are very rude,  will be changing doctors ASAP
GP surgery review: maylands-healthcare
Title: Brilliant Care
Rating: 5 out of 5
Visited: March 2022
The GPs and all the staff at Maylands are always approachable and treat patients with the kindness that is needed when they have health concerns. The treatment we received recently was second to none,thank you.
GP surgery review: maylands-healthcare
Title: Useless
Rating: 2 out of 5
Visited: March 2022
The doctor didn't call me for my last telephone appointment. I phoned up and waited 45 minutes to talk to someone. I asked for a blood form which they said they would order for me. Just been down the surgery to pick up and this hasn't been done.
GP surgery review: queensbridge-group-practice
Title: Friendly and helpful
Rating: 5 out of 5
Visited: November 2022
Doctors here have always taken the time to understand what's going on with me and have been knowledgable and honest in their approach. I don't feel rushed, I feel looked after. Great GP
GP surgery review: queensbridge-group-practice
Title: Fab service
Rating: 5 out of 5
Visited: November 2022
They were able to register me quickly and was able to be seen by a doctor very quickly. No problems with my repeat prescriptions and staff are very lovely and kind
GP surgery review: queensbridge-group-practice
Title: Great female doctor and recep staff
Rating: 5 out of 5
Visited: November 2022
My usual doctor is so helpful and is so supportive and listens to my concerns and helps to get them sorted out alongside very helpful lovely bunch of girls at reception. Thank you.
GP surgery review: queensbridge-group-practice
Title: Great service
Rating: 5 out of 5
Visited: October 2022
The staff was very helpful and patient while helping me. The communication was very clear and there was no confusion at all. They helped sort out everything I needed very quickly with no problems
GP surgery review: queensbridge-group-practice
Title: Thank You
Rating: 5 out of 5
Visited: October 2022
Big thank you for all the help, everyone really nice and helpful. 
when i come for my prescription, they help me find which medication i need
GP surgery review: queensbridge-group-practice
Title: Excellent service
Rating: 5 out of 5
Visited: October 2022
The great reception team were able to register me and my family very quickly without any problems. I was also able to get an appointment quickly and see a doctor about a problem and was able to collect a prescription
GP surgery review: queensbridge-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Easy to get a consultation set up. Doctor was very helpful and supportive. Gave clear advice on options and was open to discussing why she recommended particular way forward.
GP surgery review: queensbridge-group-practice
Title: Helpful practice
Rating: 5 out of 5
Visited: October 2022
I was having problems previously at another surgery with getting an appointment however this surgery were very helpful and registered me quickly. Their booking line is easy to get through and I never have to wait too long for an appointment.
GP surgery review: queensbridge-group-practice
Title: Very pleased with service
Rating: 5 out of 5
Visited: August 2022
I was very happy with the response from the dr he helped me find solutions to my problems. I am very pleased with the service I received. Thank you
GP surgery review: queensbridge-group-practice
Title: Best practice
Rating: 5 out of 5
Visited: August 2022
This practice is amazing, brilliant help from the doctor and reception staff she got me and my daughter registered straight away on the same day and I got appts very quickly customer service is amazing. Thank you
GP surgery review: ilford-medical-centre
Title: Telephone
Rating: 3 out of 5
Visited: December 2022
I have young children and had to call over the festive period didn’t have emergency number so rang the surgery only to find that the surgery usual phone message when they are open kept calling but no emergency number in message as the usual message was still on as if they were open decided to stay on the line but nothing 
This is really bad 
Does the practice manager not check the phones this is disgraceful 
Managed to get the emergency number from another surgery phone line s maybe I will move my family to that surgery who can be bothered to put the right message. 

By the way this isn’t the first times my friends said it happens regular during holiday seasons 
Get your act together even when your closed you can’t get it right
GP surgery review: ilford-medical-centre
Title: Admin systems are the worst
Rating: 2 out of 5
Visited: December 2022
Nothing ever gets done by the admin teams in this surgery.  You have to chase them multiple times.  I cannot recall a time when I have been satisfied with their response times.  Promises made to issue letters or prescriptions are never kept, their 'e-consult' system is a joke - you might as well call Santa and ask for a present.  I respect and appreciate all the doctors in the surgery.  They are caring and give you the time.  Just that they need to sack the entire office team and start again right from the top - The Surgery Manager!
GP surgery review: ilford-medical-centre
Title: Rude receptionist
Rating: 1 out of 5
Visited: August 2022
I am trying to book my son's flu appointment from the last 2 years but ilford medical center receptionists not allowing me to book appointment. Last year in winter before February 2021 I tried my best to book the flu appointment but everytime i called them the receptionists told me that they are going to call me back for confirm appointment but they never call me back. I tried manytimes but they never allowed me and now it's 2022 and I am getting ready to try again but again they are not helpful and receptionists are very rude on the phone. I called 1 month ago and the receptionists told me to call them back around September 2022. I waited and today at 10.00 am on  Tuesday, 2022 I called again but receptionists told me that why i am calling because they didn't start the vaccination yet and she said don't call us and we will contact you. What is that mean 1 month ago they were asking me to call them and now they are asking not to call them. They want me to waste 1 more year and they are speaking rudely on the phone. You can even check google reviews where everyone clearly not happy with receptionists bad behaviour..  my son is down syndrome and he is not getting any appointments and no treatment. They are keep misguiding the patients. Kindly take some action otherwise lot of patients are getting hurt by their rude and unprofessional services. Many thanks
GP surgery review: ilford-medical-centre
Title: Worse ever service
Rating: 1 out of 5
Visited: August 2022
Have I ever encountered such poor service, rude receptionist/ manager, or uneasy service than this? No, I haven't! 
After covid, they still do not receive in person. Furthermore, this practice doesn't even release appointments, unless you fight for it. If you highlight that you really need one, they become patronising, then rude and then they threaten to end the call, unless you do as they say of course... which most often is 'call later... but they don't tell you when. If you ask when they start getting upset because you 'insist' on it. So now that this awful ball is rolling and you are almost desperately trying to speak to your GP you are suddenly facing a dreadful reality - they hung up on you and they have no idea what your situation is. On top of all this, my personal experience is that I could not get any help with mental health issues. They issued an incorrect sick note and when I spoke to the manager asking for it to be amended she treated me with no respect and told me to do the request from the start and then she hung up on me. by the way I did put my request forward again and I still have no received a correct sick note nor did I receive a call back from my GP.
GP surgery review: ilford-medical-centre
Title: Dreadful and irresponsible service
Rating: 1 out of 5
Visited: July 2022
Receptionists are rude, abrupt and poorly trained for the job. I rarely get test results as they often go missing. Reception say they will call with follow up information but never do. Basic competency tests are definitely required for a role in a medical field. This is setting a dangerous precedent for patients.
GP surgery review: ilford-medical-centre
Title: Rude staff
Rating: 1 out of 5
Visited: March 2022
I'm not able to get an appointment via phone. Once when I got somebody on the phone he didn't let me finish my sentence but hang up. Finnaly when I went there to make an appointment while I was in pain the receptionist told me to call at a different time than it shows on the website. It's like they always change the working times depending on their mood. The receptionist was very rude. She had nothing to do and just didn't want to give me an appointment she didn't even ask me what problem I have. I see so many negativ comments for this GP, a lot of people are saying it's the worst GP and rude staff etc. but why are they allowed to practice?? You don't go to the GP because you have nothing better to do its because your are sick and you need help. And their behaviour is horrible.
GP surgery review: oak-tree-medical-centre
Title: awful
Rating: 1 out of 5
Visited: November 2022
awful service, totally unhelpful 
the receptionist won't give my test results because they don't understand them and ask that I speak with doctors, so I've asked to set up an appointment/ phone call with the doctors and they say do it online as we cannot make appointment. Then what is the point of receptionists 
 I go online to get appointment and am asked to wait 3-4 days and some one will get back to me however no one does so I call again and am asked to repeat the same cycle again now its been a month and i still haven't got my results or even a phone call from doctors 
its totally unacceptable and unorganised and disgusting
GP surgery review: oak-tree-medical-centre
Title: Unacceptable service
Rating: 1 out of 5
Visited: June 2022
Rang 14 times from 08:00 till 09:00 receptionist not answering calls and going to divert after 40 seconds each time, started taking calls at 09:00 after appointments have finished stated no appointments left, cannot get an appointment for love or money told to ring next day and same thing happens - it is totally unacceptable and still left needing antibiotics and cannot get an appointment to get a prescription, no care for people at all that really need medication.
GP surgery review: oak-tree-medical-centre
Title: They don't care
Rating: 1 out of 5
Visited: April 2022
Have a repeat prescription every 2 months. Went to pick up my medication from the chemist, but it was not there. When I checked my patient record, it was down as needing a review. I phoned the surgery and explained the situation, the receptionist told me that I didn't need to speak to the GP their pharmacist/clinician would phone me back and do the review over the phone. I waited and waited but no call. Phoned the following week to be told that there was no record of my call. Explained that I need my medication as it included blood thinners and epilepsy tablets and was told that I would receive a call. Once again I didn't and had to phone yet again, and was again told there was no record of my call again, but someone would phone me back. I asked the receptionist how did I know someone would call me back as I had been told that on 2 previous occasions and no one had.  I told her this was ridiculous and wanted to know when I would receive a call and why I am still waiting for a call over 3 weeks later as I now have no medication.  The local chemist knows the surgery well, if haven't received your prescription from the surgery,  the first thing they ask is "Are you a patient of Oak Tree Medical Centre" not what's the name of your GP.  The surgery doesn't care.  I would also like to know who got such a high rating in their latest review because that rating is a joke.
GP surgery review: oak-tree-medical-centre
Title: WORST Medical Practice EVER
Rating: 1 out of 5
Visited: February 2022
Unhelpful rude receptionist. Inadequate GP s with no real concern for patient care. Failed to issue prescription repeatedly for 3 months , making me more unwell. 
Totally unfit for for purpose .
GP surgery review: oak-tree-medical-centre
Title: From bad to worse
Rating: 1 out of 5
Visited: January 2022
I don’t understand how this practice is still open. The staff as well as clinical staff are not helpful. They talk to you as if everything is your fault. 
Every time I call I’m waiting around 1.5-2hours. 
Receptionist aren’t even doing anything and talk as if they own the place. 
Every time I’ve filled in online triage. No one calls and they consult via text messages and they never get back to you in time. The form says within a certain time and yet there is no contact for over a week. No duty of care.
GP surgery review: carpenters-practice
Title: hopeless practice
Rating: 1 out of 5
Visited: January 2022
Can't get access to my GP, my GP is different every single time, every single GP is clueless and can't help at all and my medical issues has been going on unaddressed and unresolved for years. It is frustratingly depressing.

Practice uses Dr. IQ app which is utterly useless and it never works. It is only good to prevent me to get in contact with my GP

Admin staff is somewhat ok but chronically understaffed. They will reply to messages or answer phones but can't really help much when whole infrastructure around them is defective.

Sad thing is i am stuck with this practice unless i relocate somewhere else outside of their reach.
GP surgery review: carpenters-practice
Title: Improving Practice
Rating: 4 out of 5
Visited: January 2022
Joined this practice a few months ago, its very close to my house. The Surgery is caring, i was even offered a review i wasnt aware of, it was like a full MOT check. slight improvement would be to open Dr IQ to children as well as adults.