janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: mote
Title: Wonderful receptionists and Dr's
Rating: 5 out of 5
Visited: May 2022
I am on holiday in Greece and forgot my life saving medication. I called the Dr's surgery who emailed me the answers to the questions that the Dr in Greece asked due to my condition being very rare and I have now managed to get the medication I needed. The surgery does not get enough credit.
GP surgery review: wallis-avenue
Title: Just can't get through!
Rating: 2 out of 5
Visited: September 2023
I had a test undertaken on Friday and desperately needed the results today (Monday) I have severe symptoms and desperately need antibiotics. So i waited until the alloted time of 11am to call for test results. When I rang the first time I waited from 6th to first position in the queue. Then the phone rang for a further 25 minutes once I went past 1st position. No answer. So thinking maybe there may be a fault with their phone I hung up and rang again. The second time I was 4th in the queue then once I got past 1st position I waited 15 minutes. This time a total of 28 minutes. Again i gave up. In the end I drove to the surgery, which is very local. Thereweree three receptionist, not one on a phone and to my surprise, no phones ringing. They were clearly turned of or put to silence. I asked the receptionist if there was an issue with the phones and explained my experience, she said "Yeah, we are busy" But no phones ringing and no one was on a phone! Specific times to ring for several issues are fine, but at least attempt to answer. This is a constant issue with the practice. I was told that my test results were back and if there is anything wrong they will call, if not, we won't ring. But if I still wanted to call back later I was told I could. Yes a fact lot of good that would be if no one answers when patients call! Terribly unreliable service!
GP surgery review: wallis-avenue
Title: Extremely long wait time and no appointments!
Rating: 1 out of 5
Visited: May 2023
I spent 30 minutes on hold - being told I was fourth, third, second and then first in the queue. When the phone finally rang, it took a further 15 minutes for anyone to answer!! (Yes I waited that long to see if someone would eventually pick up). I finally got through to the practice to book a doctor's appointment to be told they didn't have any appointments and to phone back tomorrow at a specific time for more appointments to be released! The member of staff offered no apology for the ridiculous wait time and no apology for the fact they couldn't find me an appointment. What a waste of time!
GP surgery review: wallis-avenue
Title: Efficient
Rating: 4 out of 5
Visited: March 2023
Rang 8.30am took 15 mins to talk to reception and seen by the doctor at 9.30am. No long phone queue, saw an actual doctor. Much better than my last practice.
GP surgery review: wallis-avenue
Title: great practice
Rating: 5 out of 5
Visited: July 2022
Excellent customer service and most important you are always able to see a doctor when you need it.
GP surgery review: wallis-avenue
Title: Understanding staff
Rating: 5 out of 5
Visited: June 2022
My daughter had an appointment for a blood test this afternoon.  She had an appointment on Monday but was unable to do the test due to a fear of needles and do I had to rebook for today.  The nurse doing the blood test was reassuring to my daughter that there is nothing to worry about.  We were joined by another nurse to help reassure my daughter and whilst my daughter didnt have the test in the end they were both very understanding and empathetic for both me and my daughter.  A credit to the surgery.
GP surgery review: apex-medical-centre
Title: Great practice.
Rating: 5 out of 5
Visited: October 2023
Was able to give me full mobility in my shoulder after I broke it, I was sure this wasn’t possible however through a manipulation technique I feel brand new. Would highly recommend.
GP surgery review: apex-medical-centre
Title: Great practice
Rating: 4 out of 5
Visited: October 2023
Today I visited the apex surgery for a appointment with the physio and this is my second visit. I was very impressed with the physio he was happy and has made a great improvement to my injury in only two appointments. I was suffering with a lot of arthritic pain which the hospital specialist said there was nothing further he could do. Well done apex for providing this service.
GP surgery review: apex-medical-centre
Title: covid and flu jabs
Rating: 5 out of 5
Visited: October 2023
like clockwork, arrived on time, straight in, had the jabs and out again inside a couple of minutes.
fantastic service
GP surgery review: apex-medical-centre
Title: Vaccination Experience
Rating: 4 out of 5
Visited: October 2023
Just had my Covid jab. Was booked to have Flu and Covid at the same time but had second thoughts. Asked nurse if I could just have the Covid and rebook for Flu the following week.   She was so pleasant and helpful. Didn't make me feel I was being awkward.  Rebooked at reception within a minute. My Vaccination appointment was on time. Lady ticking us off her list was friendly. Didn't feel the needle! No waiting. In and out. Felt lucky!
GP surgery review: apex-medical-centre
Title: Excellent efficiency
Rating: 5 out of 5
Visited: September 2023
Flu/covid clinic excellent, no queues,  met, greeted and directed,  super efficient, jabs done within minutes 😊
GP surgery review: apex-medical-centre
Title: Flu Clinic
Rating: 5 out of 5
Visited: September 2023
Booked and visited Flu Clinic, very friendly welcome.  Seen immediately and delivered in an organised and nice atmosphere, thanks everyone great service.
GP surgery review: apex-medical-centre
Title: Flu and COVID Jab
Rating: 4 out of 5
Visited: September 2023
First class service , no waiting , processed straight away. Quick and efficient, staff all on the ball. Parking always a problem, but even managed that today.
GP surgery review: apex-medical-centre
Title: Flu and Covid Vaccination
Rating: 5 out of 5
Visited: September 2023
Very efficiently run clinic
Professional vaccination staff. I had both vaccines and were given at the time arranged. 
I was advised of the clinics by sms and had no problem booking an appointment for vaccination.
GP surgery review: apex-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: September 2023
Came in for my Covid and flu vaccination. Was seen before my allotted appointment.  Very efficient and friendly nurse. Very impressed.
GP surgery review: apex-medical-centre
Title: Impossible to get anything you need done
Rating: 1 out of 5
Visited: August 2023
Impossible to get an appointment. 
Phoned today as I needed an emergency prescription. Told no doctors available to sign this off. How long does it to take to look at a screen and sign a piece of paper. It seems absolutely pointless for this organisation to exist as you are just constantly referred to NHS 111 or another clinical body. I have stopped bothering to even phone and now just automatically go to local walk in services. Not sure what a busy working person is to do if they need medical help in this day and age.
GP surgery review: court-view-surgery
Title: Excellent Doctors & kind, sympathetic staff
Rating: 5 out of 5
Visited: November 2023
My husband & I queued at 8.30 for a same day appointment - which we obtained.  The Doctors at Court View are so kind and hard working And very thorough. We have had excellent care and attention for over 30  years and have never had cause to complain.  We are only leaving because leaving the district and sadly have to say a fond farewell to all the office staff & clinical staff & Doctors. Thank you.
GP surgery review: court-view-surgery
Title: The most positive experience
Rating: 5 out of 5
Visited: October 2023
I saw the most wonderful nurse today for my smear test. She was so informative, talked me through the whole process. Probably the most positive GP experience I have ever had. The receptionist who booked my appointment was also helpful and efficient.
GP surgery review: court-view-surgery
Title: Great nurse
Rating: 5 out of 5
Visited: April 2023
Took my daughter to have her height and weight checked and the nurse was so good with her. she came out one very happy happy child and said she likes that lady thankyou for making her day and giving her a unicorn pencil and ruler and little note pad! she is over the moon so thankyou so much for going above and beyond
GP surgery review: court-view-surgery
Title: Terrible
Rating: 1 out of 5
Visited: December 2022
19.12.22 - hold on the line 1h8min. Hang up. Call back for another 30min answered.
Took no actions.
20.12.22 - hold oj the line 57min. Hung up.
Calling back again. Wasting of people time to call them. 
Back in summer doctor said she will call me back. 5months later still no call recieved.
GP surgery review: court-view-surgery
Title: Call Waiting
Rating: 2 out of 5
Visited: December 2022
My Doctor is superb, however wait times every time I call the practice can be 30mins to in excess of an hour then a sudden cut off. Every single time. I'm living with multiple issues because I can't even get through to a receptionist. I'm not even calling early, this is mid-morning, there is likely no queue. There is no excuse for this, even low staff. 

If I were able to book online then I would, however you can't you have to contact the practice via phone or in person. You can't book appointments on Doctor Link or other online services, and if I want to email the practice I'm advised to call instead. What am I supposed to do?!!
GP surgery review: court-view-surgery
Title: Terrible reception
Rating: 1 out of 5
Visited: September 2022
Takes forever to answer the phone, and then hangs up on you. I'd been holding for 20+ minutes and there was an issue there end with the phone. Mine had been working before and after the call
GP surgery review: court-view-surgery
Title: rude receptionist.
Rating: 3 out of 5
Visited: August 2022
My currently allocated gp is excellent. 
After my last consultation, s/he recommended that i see a practice-provided counsellor.
i researched the chronic viral illness that i currently live with and found that the type of counselling offered by this clinician is not recommended/effective for the illness i live with.  i have already had two lengthy treatments for my chronic low mood, and it was/has not, overall, improved. 
i attempted to contact this clinician to cancel the appointment but could not get through. the phone answering time was reported to be 60 minutes and i cannot afford to pay for this.
i drove to Court View Surgery, waited to speak to the person on reception,  explained that i wished to cancel and could not contact either the surgery or britton House where the counsellor was based.  The receptionist told me that "we haven't had many calls today, and we've answered them all".  i asked if s/he could let the counsellor know that i wouldn't be attending.  S/he said "That's not my job".  i was very upset by her (to me) rude reply and left the practice in tears.
The counsellor apt was for 90 minutes.  if i'm not going to attend, i consider it good manners to let them know.  i was unable to do so and was met by a rude dismissive attitude.
in the twenty+ years that I have been a patient at Court View Surgery i have never been treated in such an off-hand, unpleasant manner.  This person did not make any attempt to smile, was rude, unhelpful and dismissive.
i shan't bother returning.
GP surgery review: court-view-surgery
Title: Always excellent Service
Rating: 5 out of 5
Visited: July 2022
I have always had the best treatment here for many years only had to wait 2 weeks for scans GP's always polite and friendly and the nurses and staff are excellent .thank you everyone at Courtview Surgery .
GP surgery review: court-view-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
Hi got high blood pressure have been seeing nurse she was very caring and helpful as are the doctors and staff
GP surgery review: court-view-surgery
Title: They are awful
Rating: 1 out of 5
Visited: February 2022
They always tell me to go a&e when I have a common problem like going on contraception pill it’s ridiculous
GP surgery review: marlowe-park-medical-ctr.
Title: Medical staff are very good
Rating: 3 out of 5
Visited: April 2022
Can not fault the doctors and nurses who work at this practice. However, the administrative staff are persistently dismissive and rude. The Practice heavily recommends the eConsult service to request appointments or advice. Today administrative staff outsourced my eConsult request to an external GP hub (4 days after submitting it). The outsourced GP, again lovely and helpful, but they have created a prescription (which I requested in my eConsult) and I have to travel out of my area to collect it from the Hub. The practice admin staff need to consider this when outsourcing eConsults because not everyone is able to travel so freely.
GP surgery review: riverside-medical-practice
Title: Terrible
Rating: 1 out of 5
Visited: December 2023
A couple of days before xmas i tried for 2 days to get an appointment stating that i thought i had a kidney infection and was in agony with pain in my back i got nothing from the receptionist at cuxton or halling all i got was ring 111 i did say i wouldn't necessarily have to see anybody but i thought i might need antibiotics but still no response from either surgery eventualy i was so desperate i rang 111 they were disgusted by the treatment i had received and said they would send over a referral for me to see somebody they told me to ring the surgery back which i did they denied receiving anything from 111 and was quite rude i then phoned back 111 who got in touch with medway hospital who then rung me they did prescribe me some antibiotics and it did improve but the pain in my back has not totally gone the receptionist at both surgerys   
are totaly uncaring unless it is someone they know i have been in the surgery in cuxton and the receptionist has given out appointments for later on in the week but everytime i ring i am always told to ring back then when you eventually get through all the appointments have gone i dont know why you dont change the system to queuing up at the surgery first come first served as normal working patients have not got a hope in hell of getting an appointment i think this system is disgraceful no wonder the hospitals are stretched as everybody are so desperate they cant see their own gp so in desperation go to the hospital
GP surgery review: riverside-medical-practice
Title: Very helpful and efficient
Rating: 5 out of 5
Visited: November 2022
I joined the practice at the end of October this year and have been very pleased with how pleasant and helpful both the doctor and reception staff have been.
GP surgery review: riverside-medical-practice
Title: Superb Surgery
Rating: 5 out of 5
Visited: September 2022
Both my husband and I have been seen promptly face to face in the last two weeks by a doctor. This surgery through Covid has given the people of Halling a fantastic service and listening to the media we feel extremely lucky to be a patient of this practice.
GP surgery review: riverside-medical-practice
Title: Great Reception Staff
Rating: 5 out of 5
Visited: July 2022
Hello

I just wanted to drop a line to say what an amazing job the receptionists at Halling MC do!
They are all always so friendly and give you complete confidence, they all go above and beyond. They are sensitive and discreet when needed.  
Today particularly when there was an issue with my prescription they were so helpful and resolved the issue in minutes.

Thank you
GP surgery review: braeside-surgery
Title: Unhappy with service
Rating: 1 out of 5
Visited: July 2023
Very difficult to get appointments on the day. Have to queue up outside the door to get an emergency appointment, as phone line busy until all appointments gone. Very hard to get a face-to-face appointment. If you miss the call for a phone appointment, there is minimal chance of a call back, even if you phone the surgery to say you've had a missed call.

When you do get to speak to a GP, the GPs are very good. But the process of getting an appointment in the first place is very difficult.
GP surgery review: braeside-surgery
Title: Staff are the best and efficiency has improved dramatically
Rating: 5 out of 5
Visited: July 2022
Braeside did have a wobbly period for a while, but things have really improved since COVID and the team have done a great job turning it around.

I have to use Braeside a lot as I have several chronic conditions. I find the staff to be lovely people who are incredible helpful and often go above and beyond.

I have dealt with everybody including doctors, nurses, HCA's, pharmacists and reception staff, and I'm amazed by the effort they all put in.

You can get an appointment here incredibly easily and I have found you can get a prescription for a one off (like an infection for example) within hours of calling.

You can also book appointments online, and order prescriptions online.

I really love my GP practice and I think they do an amazing job!
GP surgery review: devon-road-surgery
Title: Phone System is a Joke
Rating: 2 out of 5
Visited: April 2023
I have been trying to call the practice for most of the day to chase up on a letter sent by my consultant. I even hand delivered a copy to make sure I had given them enough time to deal with request before the bank holiday as I need the certificate by first thing Tuesday morning. I have been on hold now for 15 mins and doubt they will pick up before I need to leave work! On the occasions that I have chosen to pop into the practice after work, several of the reception staff were larking about and not doing anything! Makes me wonder if the volume is turned down so that they can ignore the constant ringing.
GP surgery review: devon-road-surgery
Title: Prompt eConsult response
Rating: 4 out of 5
Visited: April 2023
I was not able to get a -bookable appointment via phone; when I expressed my medical symptoms via the eConsult, I wax given a prompt reply with a telephone appt.within 2 days; subsequently a face to face appointment.
GP surgery review: devon-road-surgery
Title: Rude and unhelpful
Rating: 1 out of 5
Visited: February 2023
I have been a patient at Devon Road for over 35 years, it used to be a very good practice but the last 2 years it has become completey unusable. The only way of successfully booking an appointment was via the myGP app but this has been stopped presumably because they were getting too much work from it...

It is virtually impossible to get through on the phone and when you eventually do they put the phone down before you've even had a chance to open your mouth! This has happened 3 times over the last 2 days and many times in the past until I found the myGP app.

Whoever is "working" the phones needs to be replaced immediately, sitting in a queue for over 30 minutes just to be hung up in is infuriating. I drove to the surgery to book in person and the shutters were all still down at 8:50...it should be open for patients at 8:30am no later.

You look on their website for help and they are advertising for new patients! Ha what a complete waste of people's time that will be when they can't even service the patients they already have! 

3 other family members have had the same issues with this surgery and many friends in the village also.

Yet again I am going to have to pay for a private appointment because the service I am already paying for is non functional. I dread to think how people with speech problems are getting on with these receptionists.

I am choosing to remain anonymous in this review because my neighbour made a constructive and politely worked complaint via their Facebook page a couple years ago and he was kicked off their patient list.
GP surgery review: the-cedars-surgery
Title: Surgery simply does not pick up the phone
Rating: 3 out of 5
Visited: December 2022
I have had recurring experience of the surgery simply choosing not to pick up the phone. On more than one occasion, I have waited for a very long time after reaching number one in the call queue. It appears from other reviews that this is a common problem. Furthermore, when you get through, the triaging by reception has been problematic as reception tries to send you to a nurse even though a doctor has suggested coming to see a doctor for the next appointment, because of the nature of the review required. The doctors are great, but working through reception is less than satisfactory.
GP surgery review: the-cedars-surgery
Title: Felt very cared for
Rating: 5 out of 5
Visited: October 2022
I was in excruciating pain and called for an urgent appointment. Within 3 hours I'd seen a doctor face to face, my prescription was at a pharmacy within six hours of my first call, I was booked for blood tests within 48 hours, I got blood test results texted to me within 24 hours and a follow up appointment made to discuss results within a week if my first contact witha doctor. I felt extremely well cared for and was dealt with with compassion and care by great staff right through from receptionists to nurses and doctors. A great experience when I was feeling very poorly.
GP surgery review: the-cedars-surgery
Title: Act on letters
Rating: 2 out of 5
Visited: September 2022
If you get a letter from another NHS service asking you to do something - please do it. In all the time I have been with this surgery - 15 years - I have always had to chase letters.  For example, from a consultant asking for a referral to be made, or for drugs to be prescribed.  The latest experience was this September.  Letters just get ignored and filed.
I'm with it enough to chase you up, ask you to dig out the letter and do what is requested.  Then follow up again if you don't.  What happens to the more vulnerable patients?  You are letting people down badly, and all you need to do is read and use some common sense.
GP surgery review: the-cedars-surgery
Title: Pick up your phone!!!
Rating: 1 out of 5
Visited: June 2022
I received a letter in the post to book a screening test, but have been unable to get through on the phone. I called at 3:30PM today (20/06/22), with 4 others ahead of me. After a while, the phone starting ringing (I got to the top of the queue, yay, I thought!). The phone was ringing for over 30mins with no one picking up, in the end I hung up at just after 4PM - when is the closing time? No idea what to do. How do we get the service we deserve in Swanley? I would desperately like to move surgery, but the alternatives are just as bad going by the reviews.
GP surgery review: the-cedars-surgery
Title: Urgent registration of a death now day 3
Rating: 1 out of 5
Visited: February 2022
To keep within the current laws of registering a death within 5 days tried to call to get assistance with a code but after waiting an hour twice the phone call was dropped. 
When it is deemed that we failed to register I will guide the powers that be to this review to show we have tried to keep within the law 
Please add an email address to your contact page as without being able to contact we cannot get the numbers required so we can lay dad to rest
GP surgery review: the-cedars-surgery
Title: WTF is going on here
Rating: 1 out of 5
Visited: February 2022
Phone appointments that don't exist, don't return calls, wrong dosage prescribed, turn up for appointment made by them to tell no nurse and can't tell what for - I am extremely saddened and confused with present state of affairs at this practice.  I believe care commission should investigate.