janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: stockport-medical-group
Title: Can't get a GP appointment - where do I go for help?
Rating: 0 out of 5
Visited: September 2022
I have tried to make an appointment at Stockport Medical Group for the last week. Today I phoned at 8:03am put in a queue when I was rung back 20 minutes later I’m told list is full try again tomorrow or use link forwarded to me or use website.  
What a joke that was, both are suspended till 8am tomorrow and no way to contact them other than by phone, to be told these are the only ways to get an appointment try again tomorrow.  
As I work for the NHS Monday to Friday 7am-4pm I’m very frustrated with this ridiculous system and wonder how I’m going to see my GP to get help about my painful problem as we’re told not to use Emergency Department services for non urgent matters ,where do I go for help? Or are we expected to live with our problems?
GP surgery review: stockport-medical-group
Title: Struggling to get a GP appointment
Rating: 0 out of 5
Visited: May 2022
Really struggling to get a GP appointment, when are GPS going to go back to normal, as covid is largely over. I have to telephone at 8am which is difficult, as I am travelling to work. I was given a telephone appointment this afternoon, no one has called me and the appointment has now gone from patient access, I've tried phoning the GP no joy, no one is answering. Sick of it.
GP surgery review: cherry-medical-practice
Title: Delay in urgent test results
Rating: 0 out of 5
Visited: December 2023
Did some urgent tests here recently due to complications during pregnancy. Two days later and we hadn't even heard from the surgery.  
Since then my wife had to go to a walk-in centre twice as her condition got worse. They ran the tests and got the results immediately. Staff there were quite surprised that our GP had neither treated the tests as urgent nor referred her to a Gynaecologist immediately.  
Absolutely pathetic service by Cherry Medical Practice, total waste of tax payer's money, in my view! I will definitely be changing my GP surgery.
GP surgery review: cherry-medical-practice
Title: Utterly useless
Rating: 1 out of 5
Visited: December 2023
Did some urgent tests here on Thursday due to complications during pregnancy. It's Saturday night and I haven't even heard from this useless GP surgery. Since then I've had to go to a walking centre in Wigan twice as my condition got worse. They ran the test and got the results immediately. Staff their were quite surprised that my GP had neither treated the tests and urgent nor referred me to a Gynaecologist immediately. 

Absolutely pathetic service by Cherry Medical Practice. I will definitely be changing my GP surgery. Total waste of tax payer's money!
GP surgery review: cherry-medical-practice
Title: Brilliant practice takes your concerns seriously
Rating: 5 out of 5
Visited: April 2023
Brilliant practice gp takes your concerns seriously and acts in your best interests when you raise your concerns as a patient.
GP surgery review: dearden-avenue-medical-practice
Title: Bad Receptionist
Rating: 2 out of 5
Visited: January 2022
Dr are great at the surgery but the receptionist are rude and I think they need to be retrained on empathy and how to speak to patient. I sometimes scared to call and will only call on extremely emergency.
GP surgery review: ellenbrook-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2023
All staff were professional and friendly in addressing my health problem. Indeed my wife and I both find the practice to be outstanding in all our contacts, including medical reviews and specific issues.
GP surgery review: ellenbrook-medical-centre
Title: Can never see a doctor in person
Rating: 1 out of 5
Visited: September 2022
Since covid this surgery still want to do telephone appointments. None of my family have seen a GP in person for years now !! Even trying to make a telephone appointment is a nightmare. Appalling !
GP surgery review: the-gill-medical-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: August 2023
I can not praise this practice enough.  I've been with several practices over the years when living in other areas. Although I have rarely required appointments when I have the interactions with all staff have been great. From the reception staff , the nurses and GPs they are the warm, friendly and I never feel rushed , despite it obviously being a very busy practice. I've never been when the waiting area hasn't been busy with people in and out all the time. I've also witnessed professional behaviour from the reception staff after they have been first in line for barrage of abuse from patients who have attended demanding appointments or drunk
GP surgery review: the-gill-medical-practice
Title: Very helpful practice
Rating: 4 out of 5
Visited: July 2023
I visited this practice in July and my experience with the GP was second to none. The doctor was wholeheartedly supportive with my situation and helped me through a rocky three months. I cannot thank the doctor enough for her empathy and listening to my plight.
At first I thought was concerned whether I was going to get the help that I needed. My doubts were totally unnecessary. I never had a problem getting an appointment and the reception staff were also very helpful.
GP surgery review: the-gill-medical-practice
Title: Untrained admin and too many mistakes.
Rating: 2 out of 5
Visited: July 2023
I was told by email ...twice...that they can't send text reminders about appointments not based at their surgery but they did send one! I would like to now who reads the messages I send via their website. They nearly always send me the wrong information. Too many things go wrong at this surgery. If I could get my family members to leave this place and go somewhere else it would be a relief not to have to deal with them anymore. But my relatives feel that every doctors are like this and there is no point moving to a new one.
GP surgery review: the-gill-medical-practice
Title: best practise around
Rating: 5 out of 5
Visited: February 2023
lovely nurses, gps and reception staff. Have been very supportive during a long period of ill health. i feel listened too and been able to get emergency appointments when required
GP surgery review: the-gill-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: May 2022
Today is the latest of my appointments with the surgery and although it was only a telephone appointment, the service was as impeccable as ever. Myself and my wife (Who I always accompany on surgery visits) cannot be more thankful for the treatment we receive. As with all medical advice we receive, we take a positive approach and ensure we follow to the letter. 
We are thankful for all the hospital/specialist referrals we have had, which have always been timely and beneficial to our needs. During the Pandemic I needed to use the photo sharing option, which I found amazing, time saving and afforded the opportunity to get instant diagnosis. I also had surgery visits during this time and the PPE guidelines were followed to the letter, making everyone feel safe and ensuring their visit was worth the effort taken. 
We have been with the practice for 53 years as a couple and family and we can honestly say our treatment has been excellent. Technology has improved our experiences massively over the years and in conversation with friends etc. believe The Gill to be the best practice in the area. Albeit sometimes there are longer waits than usual for phone calls, due to heavy patient requests but when we do speak to reception, they are always polite, welcoming and efficient. 
Finally, just a big thank you from all our family and hope you are given the resources to continue and improve where needed?
GP surgery review: the-gill-medical-practice
Title: Fantastc Surgery
Rating: 5 out of 5
Visited: January 2022
I cannot praise Gill Medical Practice highly enough. The admin staff and doctors provide a fantastic service. Whenever I have phoned the practice the call is always answered promptly and the staff are very efficient and friendly. Appointments are made quickly and text messages sent to my phone. The doctors i see also are very caring and attentively listen to any problems that I may have and always put me at ease.
Results of blood tests have always been  conveyed within a week and any follow up appointments made within a short timescale.  
My Covid and booster vaccinations were arranged promptly and the whole process very effectively managed.
I would thorougly recommend Gill Medical Practice for anybody looking for a surgery with great staff, doctors and nurses.
GP surgery review: the-limes-medical-practice
Title: Superb Service
Rating: 5 out of 5
Visited: October 2022
I have moved house a number of times and seen plenty of GPs and this is by far the best practice I have been to. I joined in June this year and both myself and my toddler have had to seek treatment a number of times over the last few months and we have been able to get appointments no trouble. The reception staff, nurses and doctors are all super friendly, polite and helpful. Couldn’t recommend this practice more.
GP surgery review: the-limes-medical-practice
Title: Awful receptionists at practice
Rating: 1 out of 5
Visited: May 2022
If you are looking to visit a GP at this practice don't bother. Receptionists will ensure you don't get appointments here and lack any form of empathy and compassion for patients registered at this practice. I have tried on two occasions to get an appointment and been met with - sorry no more appointments, sorry we don't have GPS... please ring 111. Absolute disgraceful surgery.
GP surgery review: the-limes-medical-practice
Title: Helpful staff
Rating: 5 out of 5
Visited: April 2022
I have had cause to contact the surgery a few times recently since having a new baby. Every time I have been in contact with the staff they have been really helpful and gone out of their way to make sure that an appointment is made or that I have information for the right service to contact.
GP surgery review: walkden-medical-centre
Title: Cant get appointment
Rating: 1 out of 5
Visited: October 2023
Mental health issues being ignored.ran out of my prescription two months ago and i was supposed to get a phone call for a review of my medication. Next time i have an episode and want help i will go to a&e instead. Atleast that way my mental health issues will be taken seriously.
GP surgery review: walkden-medical-centre
Title: Rude reception staff.
Rating: 2 out of 5
Visited: May 2023
Reception staff expect to be treated with respect, however they talk to patients as if they are an inconvenience. They have an attitude of over importance and superiority. I was waiting for a prescription for medication originally missed off a prescription and was made to wait an extraordinary amount of time whilst the receptionist on duty at 1700 hrs on Tuesday 8th May would rather talk on the phone than do there job. very rude staff.
GP surgery review: walkden-medical-centre
Title: Terrible receptionists and Experiences
Rating: 1 out of 5
Visited: March 2023
I have been going to this surgery for nearly 3 years since moving to the areas I can honestly say as someone who long term health issues its the worst surgery I've ever been to when it comes to receptionists and some of the communication from drs I can tell u five different horrible experiences I've had here because of rude abrupt unhelpful unkind receptionists who have got information wrong, made it very difficult to get medication I've needed for long term health issues and a double transplant I've had they make me feel anxious and emotional due to there non empathetic staff on reception and don't listen so I have repeat myself and go through alot of private and health issues with them , they refuse to help me with getting equipment and medication I've needed and honestly I've had to leave because they put my health at risk and made my time at this surgery terrible I have complained to the practice manager who is lovely but the receptionists are so unhelpful abrupt and rude
GP surgery review: walkden-medical-centre
Title: Nice Experience
Rating: 4 out of 5
Visited: February 2022
In the Clinic, I had a very pleasant and positive experience. Every member of the staff was courteous, helpful, and knowledgeable. The department was neat and tidy, and it wasn't overcrowded. I felt at ease asking questions and having a more in-depth discussion regarding my health issue. A fantastic group of people who are a credit to the NHS. Flu vaccine that is simple and rapid. Professional and approachable.
GP surgery review: alvanley-family-practice
Title: Lovely staff
Rating: 5 out of 5
Visited: October 2023
Called up to book my daughter in for flu back r short wait on the phone then got through to a friendly receptionist who was able to book me in the very same day which suited me great. Nurse was lovely and was really good with my daughter, only a short 5 minute wait for my appointment. Overall brilliant service.
GP surgery review: alvanley-family-practice
Title: Very efficient
Rating: 4 out of 5
Visited: October 2023
Mostly the Dr’s I have seen in the last 2yrs have been very good . With the exception of one who did nothing and delayed me getting treatment. I then saw another Dr who fast tracked me to see the right person at the hospital. I think the prescription system is excellent far better than it used to be. The staff are usually very respectful and kind so there is no need to worry about talking to someone. I am very pleased I changed to this Drs Surgery a few years ago and hopefully this will continue for the future
GP surgery review: alvanley-family-practice
Title: Best GP Practice Ever!
Rating: 5 out of 5
Visited: October 2023
Alvanley have been incredible since I moved to Stockport in 2019. Every interaction has been so effective, speaking to the reception is easy and I’ve never felt any judgement, all of the healthcare team are incredible and I’ve never had any issues at all. Genuinely an incredible team, a very well run practice, and we would highly recommend them. The flu jab clinic wasn’t quite a smooth this year as it has been in previous years but i was still in and out quickly and treated really well. Can’t thank the staff enough.
GP surgery review: alvanley-family-practice
Title: Efficient
Rating: 4 out of 5
Visited: October 2023
Lots of people at surgery for vaccines but didn’t have to wait long. On screen booking system with someone to assist if needed
GP surgery review: alvanley-family-practice
Title: Flu / covid jabs
Rating: 4 out of 5
Visited: October 2023
Attended for protective jabs on Monday 16th Oct. Booked in 15 mins. early and was told all was running on time. The volunteers seemed to be causing some confusion and appeared to let people in without appointment. Resulted in being 10 minutes late. Jabs were done quickly and all was good in the end.
GP surgery review: alvanley-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Very good and helpful staff,very professional and friendly,curtious understanding and always willing to listen to you.
GP surgery review: alvanley-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Always good service at Alvanley been with them all my life under different doctors never any issues I wouldn't go anywhere else
GP surgery review: alvanley-family-practice
Title: Efficient Service
Rating: 4 out of 5
Visited: October 2023
Recently attended appointment for a flu jab. The queue was well organised with helpers to check in for me and direct me. I had very little waiting time and the jab was administered efficiently and I was able to book a further jab for Covid there and then.
GP surgery review: alvanley-family-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2023
Excellent practice very helpful staff always manage to get appointments and always thoughtful and care towards patients
GP surgery review: alvanley-family-practice
Title: Fantastic Practice
Rating: 5 out of 5
Visited: October 2023
Good experience for my flu jab. Very well organised and I was in and out within 5 minutes. Couldn't have asked for better. Thank you.
GP surgery review: archwood-medical-practice
Title: Helpful staff
Rating: 4 out of 5
Visited: April 2023
Staff very patient and helpful in showing a couple of novices how to set up and access the practice online
GP surgery review: archwood-medical-practice
Title: Nothing too much trouble
Rating: 5 out of 5
Visited: April 2023
I had a bit of an issue with a prescription as the pharmacy I went to no longer had the ointment in stock. With work I didn’t have time to be driving all over for it so called the practice. The lovely receptionist I spoke to went above and beyond calling some other pharmacies managing to locate one which had a cream instead of an ointment. She asked the doctor to amend the prescription and it was all sorted within less than an hour of my initial call to the practice. To me this was above and beyond what was required and I was extremely grateful.
GP surgery review: archwood-medical-practice
Title: Great listening skills
Rating: 5 out of 5
Visited: August 2022
Great listening skills of my doctor. Empathic ,informative. Left me feeling positive of the outcome of my enquiry.
GP surgery review: archwood-medical-practice
Title: Amazing practice
Rating: 5 out of 5
Visited: July 2022
Saw a wonderful lady GP this morning who was extremely compassionate towards my situation.
Just wanted to thank her and all the amazing staff for being so caring.
GP surgery review: archwood-medical-practice
Title: In short, great service, great care, great surgery.
Rating: 5 out of 5
Visited: June 2022
I had an immediate health concern of a personal nature that required a fairly urgent appointment on a Monday morning. Sure enough, after calling at 8.00am I was given an appointment at 9.20am. The Doctor who saw me was professional, kind and good humoured about the matter, and after examining me, was able to describe my condition in detail, and reassure me that there was nothing to be overly worried about.

In short, I received great service, and great care, from a great surgery.
GP surgery review: archwood-medical-practice
Title: Lovely Doctors Practice
Rating: 5 out of 5
Visited: June 2022
I changed to Archwood about 3yrs ago. Great practice, the Doctors always help with any issues/illness myself or my son have. The Reception staff are helpful and caring too. I would recommend this practice if you live in the area. Keep up the good work. Thank you.
GP surgery review: archwood-medical-practice
Title: Great practice!
Rating: 5 out of 5
Visited: May 2022
So easy to make appointments online and you send it and the day after they book you in for that day or the next. Nothing is ever too much trouble for the doctors and they care and listen. I have never ever had an issue waiting longer than 2 days for an appointment and I am young and in good health. I always get one so quickly. The receptionists are also really helpful and have sorted so much for me over the phone quickly and effectively. 

The covid booster at Christmas was also perfectly run by the nurses and other staff. I have been at other practices locally which are diabolical in service so thank you!
GP surgery review: archwood-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: April 2022
I have been a patient at Archwood for approximately 10 years. In that time I have always found it to be extremely good. The reception staff are invariably friendly, helpful and efficient. The doctors, nurses and other clinicians are always thorough and professional. I wish that I had transferred to Archwood sooner than I did.
GP surgery review: archwood-medical-practice
Title: Consistently thoughtful and caring
Rating: 5 out of 5
Visited: January 2022
I have been under the care of this team for over 20 years and they are consistently considerate, kind and well organised. From the receptionists to clinical staff, the humanity of the team is very clear. I am always treated with respect and to the best of their ability, the doctors always give me time to explain my needs. I have an on-going health condition which is hard to manage and I am always treated with patience and my concerns are never minimised. One of the things that the doctors and nurses do that I particularly like is that each doctor or nurse walks to the waiting area to invite their patient to the consulting room which I think typifies the patient centred, human face of their ethos. It makes you feel cared for as you are escorted by a friendly practitioner welcoming you in. I have also thought that it is good for the health care professionals as they get to move out from their desks regularly, stretch their legs, see other colleagues and the world outside of the four walls of their consulting room. It sounds such a small gesture but it makes me feel safe and important and helps me to trust them to take care of me because they are, in small ways, taking care of themselves. I have had to have numerous referrals in the past 5 or so years and all have been undertaken diligently with timely and appropriate follow up. I feel really pleased that Archwood is the medical practice that I attend, I can speak to a doctor easily if I follow their protocol, and knowing that there are always on the day appointments available first thing in the morning for an emergency makes me feel secure in my access to care. Even when an emergency happened later in the day, a nurse found a space for my daughter to be seen. I think that the practice's approach to the pandemic was sensible and clear and again, I felt respected whenever I had to access a doctor by phone. This is a well organised, warm and friendly practice that have been helping me get better from the worst aspects of my condition, and looking after the health of my three children as they have grown into adulthood.
GP surgery review: bredbury-medical-centre
Title: Great customer service
Rating: 5 out of 5
Visited: June 2023
Needed repeat medication early due to holiday. During call to the centre, link for reason for request sent. That afternoon I received email from chosen pharmacy that the practice had authorised request. Quick, efficient and great customer service.
GP surgery review: bredbury-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: July 2022
The nurses at Bredbury medical centre are always fabulous, they genuinely care about your situation and are always so thorough in treating/explaining everything. 
The reception staff are very helpful!
GP surgery review: bredbury-medical-centre
Title: Great practise
Rating: 5 out of 5
Visited: February 2022
Reception staff, nurses and doctors I’ve seen have been very caring and helpful when I’ve visited recently.
GP surgery review: chadsfield-medical-practice
Title: Excellent help
Rating: 5 out of 5
Visited: December 2023
My husband needed an emergency prescription this morning and staff went above and beyond to make it happen. We are always so pleased with our treatment. Thankyou.
GP surgery review: chadsfield-medical-practice
Title: No appointments
Rating: 1 out of 5
Visited: December 2023
I've tried to prebook commuter appointments with no success, but today was the worst ever I phoned at 8:30 and was unable to even speak to anyone just received an automated statements saying no more appointments for today, just referred me to 111 who were the ones who told me to call the GP it's now more than 3 years since I managed to see a Dr at this practice, only seem to offer appointments that increase their payments such as covid, flu and presumably shingles inoculations.
GP surgery review: chadsfield-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: June 2023
I rang the GP’s this morning. By 9am I’d had a telephone consultation with a GP and a prescription was on the way to the pharmacy. Thank you!
GP surgery review: chadsfield-medical-practice
Title: Best practice in the world
Rating: 5 out of 5
Visited: September 2022
Doctors and all staff care and look after you . Feel safe in there hands . When you walk through the  door it' aways a warm and caring place to be .