janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: friern-barnet-medical-centre
Title: Impossible to make an appointment/online consultation
Rating: 1 out of 5
Visited: January 2022
I'm not sure what the ongoing issue is here.  I know covid 19 was a busy period and there is a shortage of GPs, but literally no one picks up the phone.  Currently, I've been caller no.2 for 28 minutes, that before I called earlier and was caller no.4 for about half an hour (what the receptionist is doing in this time in baffling).  There cannot just be one phone line/receptionist.  

The GPs when you finally ever get through are fine, but dealing with the receptionists at the surgery makes me want just live with my health condition in silence. 

I think there are a number of GPs at this surgery and it has potential, but numerous years (including pre-pandemic) has meant that the practice processes and management are clearly not working efficiently.
GP surgery review: the-village-surgery
Title: Friendly and helpful receptionist
Rating: 5 out of 5
Visited: March 2023
I have found the receptionist, Kit,  very helpful on the phone as well as in person at the reception desk.  When I was on the phone she made me feel relaxed and appreciated, which I liked, and she was sympathetic when she listened to my problem.  While I was in the waiting room, I noticed she displayed a very caring and friendly manner towards other patients.
GP surgery review: the-village-surgery
Title: Helpful and very quick response
Rating: 4 out of 5
Visited: March 2023
I called this morning to ask for an emergency repeat prescription for my son - the receptionist I spoke to was extremely helpful and I had a call back within a few hours confirming the doctor had approved the prescription and it had been sent to the pharmacy. Many thanks again for prompt and very helpful service - both receptionist and GP.
GP surgery review: the-village-surgery
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
I have had a great experience throughout my 30 years or so, always diligent and willing to go above and beyond, extremely helpful.
GP surgery review: the-village-surgery
Title: Great staff
Rating: 5 out of 5
Visited: March 2023
The reception staff were so helpful and really took an interest and done everything they could to help me out they were so polite and pleasent and it was just a nice experience they really seemed to care.  The Doctor i have never seen before and the pleasent expierence just continued polite concerned answered all my questions and concerns and is helping me to get to the bottom of my recent concern all round pleasent and great expierence thank you to everyone who was there.
GP surgery review: the-village-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2023
Very sensible in their approach to caring for their patients. The combination of econsult and phone calls works really well and I always feel that they will do an in person appointment in a reasonable time if they think it is needed. Great with my daughter as well.
GP surgery review: the-village-surgery
Title: Really conscientious care
Rating: 5 out of 5
Visited: January 2023
Doctors at this practice leave no stone unturned, they are quick to refer to specialist medical
Investigations, as well as following up progress
GP surgery review: the-village-surgery
Title: Exemplary GP care
Rating: 5 out of 5
Visited: January 2023
I have had recent on going treatment and support from an excellent GP at the practice. The fact I am now feeling so much better is testament to their compassionate approach and consistent expert advice and support. I am so thankful, as are my family,  especially at a time when the NHS is under such strain. 
The Village Surgery staff are always courteous, kind  and efficient when contacting them and I am extremely appreciative. Huge thanks for such a great GP and practice.
GP surgery review: the-village-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
My GP was exemplary- every effort has been taken to research and arrange tests alleviating my health concerns. 
The Doctors, Nurse and staff make this a great practice- thank you
GP surgery review: the-village-surgery
Title: Good practice
Rating: 4 out of 5
Visited: December 2022
Follow up call regarding new medication that I was unsure of taking but GP listened to my concerns, was empathic and reassured my concerns. I did not feel like I was wasting her time.
GP surgery review: the-village-surgery
Title: Staff of everyone
Rating: 4 out of 5
Visited: December 2022
Amazing experiences and I find help is incredible thank everyone for their help and support and please respect and support their hard work and dedication
GP surgery review: addington-medical-centre
Title: Fast and efficient service
Rating: 5 out of 5
Visited: January 2023
Filled in e- consult and had a face to face with 5 hours. This was followed by a speedy referral to an appropriate specialist service. GP also rang me the same day to let me know what was going on.
GP surgery review: addington-medical-centre
Title: Responsive practice
Rating: 5 out of 5
Visited: May 2022
This is really an overview although I did see a partner in May. I called for an appointment a couple of days ago as a follow up after booking new blood tests. The receptionist was very professional and understanding . When offered a telephone interview I declined and there was no problem. I booked a face to face appointment at a time that was convenient. I mentioned to the receptionist that I have friends in Borough of Barnet who haven’t seen a General Practitioner for two years and who in that time have been followed up and had hospital appointments but  all felt very isolated from the GP surgery by only being offered remote appointments. I believe the Addington practice seem to be exceptional in maintaining face to face appointments as Department of Health and Social Care   support. Thank you and keep it going. It’s very much appreciated. ( ps I don’t know capital letters are not allowed I the review?)
GP surgery review: addington-medical-centre
Title: Inefficient practice
Rating: 2 out of 5
Visited: February 2022
Extremely difficult to access appointment, unhelpful, disinterested staff answering phone. Hospital consultant’s letter lost, I had to supply photocopy, letter read by GP who informed me that I had sufficient supply of my existing medication, although I was not requesting more, but completely missed the part of the letter where the hospital were requesting that I was started on a new heart medication.  Therefore when I requested this medication via my pharmacy the request was twice rejected by surgery.  I had a delay of over a month before I pointed out that the letter had not been read thoroughly and finally got the prescription.  This is not acceptable and could have had adverse, possible dangerous, effect to my health.
GP surgery review: addington-medical-centre
Title: Terrible practice and incompetent reception
Rating: 1 out of 5
Visited: January 2022
I have been with this surgery for years as it's the only one closest to me, and it's just got worse and worse. Doctors are unreliable, constantly contradict each other and apathetic to patients. Reception staff are incompetent - unable to sort questions properly, completely missed a referral letter I sent months ago until I chased it myself, then demanded I had to have a GP appointment for an unknown reason and couldn't tell me why! Utterly useless.
GP surgery review: cornwall-house-surgery
Title: Great doctors and staff
Rating: 5 out of 5
Visited: July 2022
I’m very pleased me and my family we all are registered at Cornwall House Surgery as each time we’ve needed medical assistance and medical advice the whole team at the surgery has been professional, helpful and kind to us.
GP surgery review: cornwall-house-surgery
Title: Elderly patients and other maters
Rating: 3 out of 5
Visited: July 2022
1. Website link to Cornwall house surgery does not resolve
2. Elderly patients are unable to call the surgery to make an appointment - the phone system is confusing and laborious
3. Out patient appointments made for elderly patients arranged at venues very difficult to get to - example, X-ray appointment at Enfield for 94 year old living in Finchley Central 
4. No continuity in GP appointments - different GP every time
5. no follow up appointments
6. No regard for elderly perhaps with no mobile or internet access
GP surgery review: cornwall-house-surgery
Title: Brilliant staff and a great practice
Rating: 5 out of 5
Visited: June 2022
I had a back problem and needed medication. I filled in the EConsult which was extremely easy and the practice came back to me within two hours. Brilliant service - but it always is with this surgery. I've been with them for over 20 years.
GP surgery review: longrove-surgery
Title: Brilliant Service
Rating: 5 out of 5
Visited: September 2023
Had a problem with my daughters skin, filled in an econsult in the evening, was contacted the following morning with an appointment for 11am! Great service and what a great idea econsult is! Thank you Longrove!
GP surgery review: longrove-surgery
Title: great practice
Rating: 5 out of 5
Visited: August 2023
Receptionist was very friendly and helped me with my appointment. Very efficient and good communication via text messages
GP surgery review: longrove-surgery
Title: Positive experience
Rating: 4 out of 5
Visited: August 2023
Called general enquiries this morning, got through in about 10 minutes.  Dealt with professionally, courteously and sympathetically - decided I needed a routine appointment and offered 1 in just under 2 weeks.
GP surgery review: longrove-surgery
Title: Very polite and helpful receptionist
Rating: 5 out of 5
Visited: August 2023
A very helpful and polite receptionist answered my call when I wanted to book an appointment. She explained everything clearly to me and kept me informed. It was a shame I didn't catch her name.
GP surgery review: longrove-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
I just want to thank the receptionist who took my call. She could tell I was unwell and if it wasn’t for her kind nature to persuade me to come to the surgery and get seen by a doctor, then I may well have not been here today. I had an appendicitis and a ruptured colon. It was her quick thinking that literally saved my life. Also all the doctors that I have seen in my recovery have been amazing. Cannot thank you all enough. Amazing practice!
GP surgery review: longrove-surgery
Title: V clear and helpful
Rating: 4 out of 5
Visited: July 2023
I've found the staff and medical professionals very helpful and clear in their communication. They need more investment so they can supply the NHS we all deserve.
GP surgery review: longrove-surgery
Title: Spot on.
Rating: 5 out of 5
Visited: July 2023
Having recently moved to the practice I have had a number of interrsctions with reception 
 support staff and doctors. They have been excellent without exception.
The most recent involved addressing a new issue before imminent travels.
I telephoned and was offered an sppointment within 30 minutes and after a short and understandable wait the doctor discussed my condition, offered a prognosis and provided an appropriate prescription.
This was consistent with all my experiences  at the practice.
Despite clearly being extremely busy and short staffed I have enjoyed patience and sttention from courteous staff who are rarely thanked.
They are all doing a difficult and essential job to the best of their ability and sre succeeding.
Well done all from an appreciative patient.
GP surgery review: longrove-surgery
Title: Great help today
Rating: 4 out of 5
Visited: July 2023
Leaving no names as ordered, the receptionist was so helpful to me today, that I’d just like to say ‘much appreciated’ and thank you.
GP surgery review: longrove-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
All lovely reception team great , helpful to me . Great help on telephone when I couldn’t get to practice! 
Great drs
All served me well
GP surgery review: longrove-surgery
Title: Much improved reception service
Rating: 4 out of 5
Visited: July 2023
I have noticed a marked improvement in the efficiency and demeanour of the reception staff at Longrove. Over the last few years I have experienced some awful issues - from not issuing my maternity paperwork properly, to calling my baby twice for the same immunisations, to refusing to prescribe an emergency inhaler. But recently I have noticed an improvement. The staff are cheerier, more open to helping and finding solutions, and the last few times I’ve interacted with them in person or on the phone, they have been proactively helpful. Today I got an urgent prescription filled over email, and they called me to say it was done - result! It makes such a difference - thank you,  please keep it up!
GP surgery review: squires-lane-medical-practice
Title: Horrible and useless practice.
Rating: 1 out of 5
Visited: September 2022
We tried to get appointment for our daughter the last 3 days in row and never got any appointment. We called several times, emailed, tried to book over the phone, done econsult. Useless no words can describe my disappointment and not being able to get a help when my child is sick and we need urgent attention. Think this kind of practice should be closed down, wasting government money and our tax money!
GP surgery review: squires-lane-medical-practice
Title: Denied seeing a doctor
Rating: 1 out of 5
Visited: June 2022
After completing different eConsult. The GP denies seeing the patient.
The  e consult are insufficient to explain the medical problem. The reception staff does not allow to speak to any doctor unless you Sen an e consult. 
How many eConsult are needed for a doctor to see a child.
GP surgery review: squires-lane-medical-practice
Title: Lost direction and purposes
Rating: 1 out of 5
Visited: June 2022
No chance to see a Dr', 
e-Console is very limited to explain the problem ending up not looked after by the correct person. 
Change of appointment process during working time (forgetting, patients have to work too to support the NHS). 
e-Console between 8 - 3pm only??
GP surgery review: squires-lane-medical-practice
Title: Utterly shocked
Rating: 1 out of 5
Visited: May 2022
I filled out two econsult to express my concern regarding the red bumps that appeared at the back of my throat. It started as one bump, then become three. I filled out another e consult to say my throat got worse. I was referred to see a pharmacist who had a telephone call with me and advised salt water rinses over the phone without an examination. I called the GP back to explained what happened and asked if someone can have a look at my throat as I am extremely concerned only to be told to follow the pharmacist advice. I am utterly shocked that they refused to examine my throat. I have now decided to go to the walking centre and hoping that someone would look at my throat.
GP surgery review: squires-lane-medical-practice
Title: Shambles of a GP practice
Rating: 1 out of 5
Visited: May 2022
I have been with this practice for over 2 years. Despite having covid, asthma and being pregnant it is impossible to see a GP and get any level of care from this practice. This is an admin centre in my opinion, not a GP surgery. Search elsewhere for a reliable and responsive GP.
GP surgery review: squires-lane-medical-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: January 2022
The online e-consult form is useless. Staff never call you back, instead you have to follow up chase. Reception staff are unfriendly and completely useless. Getting a repeat prescription is a complete nightmare and you’re passed from pillar to post. Absolutely dismal service and a terrible practice. Do not come here.
GP surgery review: the-old-court-house-surgery
Title: Thank you
Rating: 4 out of 5
Visited: March 2022
Me and my children’s experience with the gp surgery is great most of the time. I’m a mother of 10 week old baby and a preschooler and I always call the gp for advice when my children are unwell. Doctors and nurses were kind, very patient with me and knowledgeable always goes above and beyond their duties! Highly recommended surgery practice
GP surgery review: the-old-court-house-surgery
Title: Fantastic patient-centred care
Rating: 5 out of 5
Visited: February 2022
All of my experience with the surgery has been great, however, a recent appointment for a smear with one of the nurses went far beyond what I expected. As a rape survivor with ongoing PTSD, to say that I was dreading it would be an understatement. I was scared that I would be triggered as I have been during all previous intimate examinations since the rape and it seemed likely that I would have a panic attack. To my surprise, it went much better than I expected. The nurse I saw was so warm, friendly and kind which put me at ease as much as possible. She quickly established a good rapport and when I mentioned my history of sexual violence, she went out of her way to ensure that I wasn’t triggered and asked how she could make me more comfortable. Instead of the smear test being physically and psychologically triggering, it was empowering and reassuring. Thank you very much for the exemplary patient-centred care. In 8 years of suffering through various gynaecological appointments/examinations (aside from one at the My Body Back Clinic which is also fantastic), I have never experienced such a exemplary level of trauma-informed care. She is a star!
GP surgery review: the-old-court-house-surgery
Title: Repeat Prescriptions
Rating: 4 out of 5
Visited: February 2022
Today was my first time logging into the new website.    I needed to order my medication.    On the old website, all I had to do was log in using my email and password.    The list of all my medications would come up and I would tick the relevant box for the medication I wanted.    I now need to keep the boxes that the medication comes in so that I have all the relevant information until I next need to order my medicine.     This is much more confusing and whilst I am 71 I am computer literate.    If it flummoxed me, I would assume that other patients may also have the same problem.   The website is lovely but this section of the website is not a convenient as the section in the old website.   My opinion.
GP surgery review: the-old-court-house-surgery
Title: Bad Practice
Rating: 1 out of 5
Visited: October 2021
It’s worse Service I ever came in contact with No Duty of Care just a bunch of Receptionist who are not helpful in helping their patients you can’t make appointments at Reception you have to phone and you can wait up to for ever before they pickup and only to be told ring next week as all appointments are Full so you start over again
GP surgery review: the-speedwell-practice
Title: Well organised
Rating: 5 out of 5
Visited: September 2022
Went for my flu jab today. Joined a queue which moved at a slow but steady pace around the way one system. Everything was well organised and ran smoothly.
GP surgery review: the-speedwell-practice
Title: Exceptional service
Rating: 5 out of 5
Visited: September 2022
There are no words to express my gratitude for today's visit. The receptionist was thoughtful enough to mention I was seeing a female Dr (intimate issue), and my patient and empathetic Doctor saw me within 5 hours of my appointment request and solved my issue and anxiety. This is how every surgery should be...
GP surgery review: the-speedwell-practice
Title: Why have you stopped ear micro suction ?
Rating: 4 out of 5
Visited: July 2022
Overall I have been with the speedwell practice for many years, there have been some great Doctors over the years some no more. Seems I only know a few now and see a different new doctor every time.

I suffer with my ears and learnt you now stop doing ear suctioning? I’m very sad about this and I have been suffering for over a month with deafness. a lot of my medications keep being rejected too why with no explanation? I give praise throughout lockdown whilst other people complained about their Go’s the speedwell was really on point throughout lockdown… it’s now I see change for the worse?
GP surgery review: the-speedwell-practice
Title: poor service
Rating: 1 out of 5
Visited: June 2022
You can’t see the doctor but they give you a phone call from the doctor you need to wait more than a week, on the day of the phone call doctors never ring you on time , always late and you need to be fast enough to answer your phone , its impossible
GP surgery review: the-speedwell-practice
Title: Consistently fantastic and compassionate
Rating: 5 out of 5
Visited: June 2022
We have been with this practice for over 20 years and feel extremely fortunate! Even through Covid, the Practice stayed open (unlike some others) and services were accessible and superb. The staff REALLY care, understand how anxious patients can be, and work to alleviate that as much as possible. Thank you all!
GP surgery review: the-speedwell-practice
Title: Poor service and never seen
Rating: 1 out of 5
Visited: January 2022
Called a few times over the past year. The receptionist is extremely rude and not helpful whatsoever. The wait times are excessive, over 30mins easily and then just cut off. The doctors will never see you in person, they may arrange a call back and that is it. Why anyone would stay with this practice is a mystery, can’t believe they are allowed to be called one.
GP surgery review: lane-end-medical-group
Title: Well run practice
Rating: 5 out of 5
Visited: June 2023
Levels of care and regular health checks are excellent.
From front of house through to the doctors they are very professional and caring.
GP surgery review: lane-end-medical-group
Title: No complaints
Rating: 5 out of 5
Visited: May 2023
Given a face to face appointment after triage by receptionist--GP thought problem was a nerve transmission issue--suggested a referral for further tests.
Dr was very pleasant & explained issues clearly.
Referral has since been made & a text sent to confirm.
Very pleased to with surgery & cannot fault standard of care.
GP surgery review: lane-end-medical-group
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
Highly professional, doctors and caring staff. I have always had good experience whenever I approach this practice, and I always been treated professionally with care
GP surgery review: lane-end-medical-group
Title: Grea Doctor
Rating: 5 out of 5
Visited: May 2023
The GP fill with me very quickly and they are really helpful the doctors ar amizing and they are soo helpful
GP surgery review: lane-end-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
I have been with this practice for over 50 years and they are still always available to speak to a GP even in this current situation I had a call from a GP a senior GP I may add this morning after going on to book today
GP surgery review: lane-end-medical-group
Title: Poor appointment system
Rating: 1 out of 5
Visited: January 2023
I find it unbelievable that this surgery had 5 star rating. Used to be really good, but now its impossible to get an appointment, you have to literally cry and beg over the phone. 6 months its taken me to see a GP and even then they never followed up on the referral they were meant to make. After 20 years with this surgery its time to leave.
GP surgery review: lane-end-medical-group
Title: Truthful and supportive
Rating: 5 out of 5
Visited: November 2022
Accompanied my parent who was struggling to understand his own diagnosis and medical assessment. The doctor was truthful and patient with us. After reviewing the history, he gave advice for a way forward in a clear way that we needed. Thank you
GP surgery review: lane-end-medical-group
Title: Very caring medical and support staff
Rating: 5 out of 5
Visited: November 2022
Doctor reviewed very quickly the photos I had sent him and immediately set up a face to face session the next working day. He took care to answer all my concerns.
GP surgery review: lane-end-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Phone for advice on male breast cancel. I was phone by clinici within  2 mins. He answered my concerns, laid out facts and answered all my queries highest of standards