janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: newhall-surgery
Title: Friendly and professional
Rating: 5 out of 5
Visited: September 2022
Arrived slightly early for my appointment, received the treatment on time and was offered a BP check, which I accepted. All done in a friendly, yet professional manner.
GP surgery review: newhall-surgery
Title: Flu jab
Rating: 4 out of 5
Visited: September 2022
Found having my job done very easy and the staff very kind very well organised and even had chance of a blood pressure reading after the jab
GP surgery review: newhall-surgery
Title: Very helpful and friendly
Rating: 5 out of 5
Visited: September 2022
I've had a lot of good adive it's been so helpful in many ways always ready to help and give good information.
GP surgery review: swadlincote-surgery
Title: Excellent service as always
Rating: 5 out of 5
Visited: September 2023
Flu jab today, both my wife and myself in and out within a few minutes. two nurses carried out vaccinations quickly and with care
GP surgery review: swadlincote-surgery
Title: Quick & efficient
Rating: 4 out of 5
Visited: September 2023
Went for a flu vaccination. The clinic was well organised with very little queueing. Vaccination done quickly and efficiently by a very kind member of the practice team.
GP surgery review: swadlincote-surgery
Title: Pleasant Nurse
Rating: 3 out of 5
Visited: September 2023
I had my flu jab today and the nurse was really helpful and informative. She was pleasant and friendly and answered my questions which is a nice change, had time for someone. Well done
GP surgery review: swadlincote-surgery
Title: No Answer
Rating: 1 out of 5
Visited: June 2023
I contacted this medical practice in my capacity as a hospital pharmacist, so that I could confirm a patient's medication as they were on holiday. I waited on the phone for over 30 minutes, constantly being told that I was in position 2 in the queue, but there was no progress and I didn't have time to wait any longer. I struggle to believe that the people in the queue before me were on the phone for 30 minutes, which makes me suspect that the receptionists were not actually answering the phone at all. An option for healthcare professionals to speak to a receptionist without waiting would be helpful and I feel sympathy for the patients having to routinely wait this long to speak to someone.
GP surgery review: swadlincote-surgery
Title: Well pleased.
Rating: 5 out of 5
Visited: May 2023
I came in with a bad continuous cough, I saw the practice nurse who gave me a thorough examination and prescribed me a course of antibiotics. I was most pleased with the attention and care, my cough is all but gone. Thank you.
GP surgery review: swadlincote-surgery
Title: A Big Thank You
Rating: 5 out of 5
Visited: April 2023
My son came into the surgery for an appointment and afterwards he was waiting for his prescription at the chemists when he began to feel faint. He asked a lady next to him to get him some help and within seconds 3 lovely ladies came over with a wheelchair to help him. They wheeled him to privacy and a friendly doctor took him in and thoroughly checked him over. 
My son is 26 but was still frightened by the experience, he said how kind and reassuring everyone was so I just want to say a big thank you to the staff concerned and the lady who helped him, it’s very much appreciated.
GP surgery review: swadlincote-surgery
Title: Told lies.
Rating: 1 out of 5
Visited: March 2023
After having an emergency appointment this afternoon with a fantastic GP. The GP requested that I keep an already scheduled appointment for two weeks time. The GP herself said that the appointment is with myself so just keep it. Only ten minutes later I got home and received a text cancelling the follow up. On immediately calling the surgery I was told “Your appointment has been cancelled due to sickness.” I explained to the receptionist that I had only just had an appointment with the GP in question and she asked me to keep the appointment.  She was not sick ten minutes ago. The receptionist once again said it’s due to sickness, again I had to explain that I was with the GP only ten minutes ago who I have the follow up with. The GP insisted I keep the appointment with her. How can she be sick only ten minutes later and I get a text saying the appointment is cancelled. The receptionist informed me there and then that my appointment had been reinstated. I’m furious. This appointment was a for a very poorly little boy. Who needs medical help. Once again I can not praise the GP we saw enough. She was fantastic. To be lied to be reception staff is not acceptable.
GP surgery review: swadlincote-surgery
Title: Don,get satifaction
Rating: 2 out of 5
Visited: March 2023
I came to see a doctor at the surgery because I had lost a stone in weight when I went to see them they said I had not lost weight every one knows I have when they come to weigh me they put the wrong weight down so it looked like I had not lost weight  I went to see another  new doctor that came temporary and he said what do you want me to do about it
GP surgery review: swadlincote-surgery
Title: Shocking service!!
Rating: 3 out of 5
Visited: March 2023
You get told to ring your doctors for referrals they never answer the phone been on the phone today for and hour and 10 minutes was in position one for a long time noone could answer the phones it's a joke your a doctors for a reason!!! 

Even when you manage to get through they ask you a brief reason of why your calling tell you something different they ain't clinically trained to tell me what my problems are pr when I can speak to a doctor I live through the pain not them!!! They need better communication and some better staff to answer the phones it's an absolute joke!!!!
GP surgery review: swadlincote-surgery
Title: Caring and prompt
Rating: 5 out of 5
Visited: February 2023
Have had tests recently. The practice nurse helped me make a further appointment then the doctor made my next appointment from her desk. Never had to wait more than 10 mins from my appointment time unless an emergency occurred. Receptionists always courteous.
Dont phone early if you can help it. I got through in 2 calls at mid afternoon.
Only 1 gripe my friend had an appointment early in the day and their car would not start. They had no qhuick way of contacting the surgery from where they were. i.e. phone.
GP surgery review: woodville-surgery
Title: Terrible can’t get through then appalling advice
Rating: 1 out of 5
Visited: January 2024
You call the practice it tells you they are busy and disconnects the call. I am trying to get my prescription it hasn’t arrived at the pharmacy and I have no way of getting through. The same happened when I had an emergency after a car accident they wouldn’t answer tried for days then got told I would have to wait 6 weeks to see a GP. When I was finally seen they told me to self refer to a physio!!! Absolutely appalling no wonder a & e are chocca- they didn’t tell me about 111 or other out of hours options they just left me. I even complained to the practice manager who was too busy telling me I was wrong to actually give me the advice I needed (which was I could go to a walk in centre or self refer to the physio).

Left in pain for weeks and weeks now can’t get a basic prescription. I will have to take time away from work and turn up at the surgery as this is the only way to speak to someone.
GP surgery review: woodville-surgery
Title: Good service
Rating: 5 out of 5
Visited: April 2023
I was initially in a queue of 7 and had a little wait bit once I got through to the practice they were very helpful. I had an issue with my medication, the receptionist was friendly, helpful and dealt with my problem efficiently. She called back when she said she would and sorted my problem out in the one day. Excellent service, thank you.
GP surgery review: woodville-surgery
Title: Excellent Patient Experience
Rating: 5 out of 5
Visited: February 2023
In my 60+ years of being a patient at Woodville surgery I have always experienced a positive patient experience. During the pandemic up to present day I have on all but one occasion managed to see a nurse, doctor or speak to the pharmacist regarding my health. I also find the administration team extremely helpful, polite and efficient when dealing with my enquiries, wether talking to them on the telephone or communicating with them by email. Please keep up the good standards and thank you for your had work.
GP surgery review: woodville-surgery
Title: Frustrating
Rating: 2 out of 5
Visited: August 2022
Trying to book a ring back from a Doctor is ridiculous. Told to ring about medication review, next available slot is 3 weeks away. I only have 1 weeks supply left. Try ringing 1st thing in the morning, on hold for 30 minutes only to be told no more slots available, try again tomorrow.
GP surgery review: woodville-surgery
Title: Best in the Area As far as I'm concerned
Rating: 5 out of 5
Visited: July 2022
They were the only ones open a while back, every other surgery was shut due to staff shortages. They've got their issues, as has the whole of the NHS. I think they do fantastically well to keep patient and they always apologise to patients for the things that quite frankly aren't in their control!. I've had several GP surgeries, Newhall, Gresleydale, Osmaston. I've also dealt with many Burton surgeries on behalf of other patients and this is by far the best surgery I've ever dealt with. The receptionists are kind and helpful, even if they can't help they tell you that and listen to you without prejudice. The Dr's are all great and the nurse practitioners are especially fab as are the hcas. One nurse does let the team down, I have complained in the past about an incident involving not maintaining my dignity during a particular women's screening procedure, that was promptly dealt with by the Practice manager when I complained. Other than that they are a fantastic team and it's unfair to Blame them for central government cockups, nationwide underfunding and understaffing issues.
GP surgery review: woodville-surgery
Title: remarkable service
Rating: 5 out of 5
Visited: January 2022
on Jan.3rd.,2022 I had need to seek advice from Woodville Surgery,our medical advisers for over 50 years.
    Friends told me that it was extremely difficult to book an appointment owing to covid.
    I was surprised,therefore,when I rang the surgery at  8-30am I was informed by the receptionist that we could be seen at 10-45 am.the same day.
    The enthusiasm,good cheer and downright professionalism of the Woodville team was very uplifting.
     This enthusiasm seems to pervade the whole Woodville staff.
      We have always enjoyed good service over the half century in which we have been patients but the current team seem to have raised their standards to new ,higher levels.
      Could it be that working in a new,purpose built surgery have inspired them to new heights?
GP surgery review: colwall-surgery
Title: Awful experience
Rating: 1 out of 5
Visited: April 2023
Would not recommend. Issues lie with reception- main receptionist is very rude and unsympathetic. Complaints receive no reply- despite chasing. Very hard to get to see a Doctor. Nurses are lovely if you do get in there. Errors made with prescriptions. You have to fight hard to be seen and get you prescriptions. Worst experience of my life (and I've had 2 children). Raises my blood pressure every time I pick up the phone to them or attend. Have decided to change surgeries - despite having to travel further.
GP surgery review: colwall-surgery
Title: Not a great practice
Rating: 1 out of 5
Visited: January 2023
Bit of a miserable experience really. The trainee GP googled my symptoms in front of me, which was slightly disconcerting. Apart from that, it's mainly the receptionists who give this place a bad name, very argumentative and combative, but also badly organised. I simply needed to pick up a prescription, however, between half a dozen highly ambiguous, confusing and wrongly formatted texts (asking for text replies, when the sender doesn't support text replies?) (sending me text messages asking how I'm feeling, immediately after we have just spoke on the phone about how I'm feeling?) (asking me if I need antibiotics in a text message with no link, half a day after speaking to me on the phone to confirm my prescription and when I should pick it up?). It was just tiresome. I have spoken to a lot of people in the area who feel the same way about this place. They are generally very pleasant when you're at the surgery, it's mainly just the receptionists and the communications systems they're using.
GP surgery review: colwall-surgery
Title: Practice in the wrong place, to small, needs to move.!!!!!!
Rating: 1 out of 5
Visited: May 2022
The Colwall surgery, could move to the old primary school site, it is larger and extended there would be more parking extended building could accommodate more of the increasing number of Colwall residents and could be a health centre covering many needs for the local community.
Rather than loosing them to Ledbury, extended would be ideal.
A compromise facility for example,  Pharmacy, Physiotherapy, Dental Surgery.
Please consider this option and make the OLD survey HOUSING.
Regards James and Carol Smith Colwall Green.
GP surgery review: cradley-surgery
Title: Brilliant care and an efficient service.
Rating: 5 out of 5
Visited: August 2022
We recently moved to Cradley and I wanted to write and say what brilliant care we have received already, we can certainly see why the surgery is rated number 1 in Herefordshire! The receptionists are so polite and professional every time I've rang they have been helpful and listened well. We have had no difficulty being seen if needed - 2 example, my son woke feeling unwell saying the lights were hurting his eyes and didn't seem right and within an hour after ringing we had had an appointment and review. I also have just had a baby and c section and the hospital didn't give me adequate pain relief for home and at almost 5pm on a Friday I rang and they helped sort me out before the weekend which was amazing! Thank you so very much we are grateful and feel safe living in the catchment of such excellent care.
GP surgery review: cradley-surgery
Title: Wonderful staff and service
Rating: 5 out of 5
Visited: March 2022
Wonderfully efficient call handling and staff, who acted promptly and kept me fully informed. It is also very convenient to have a dispensary onsite.
GP surgery review: cradley-surgery
Title: Excellent if you see the right GP
Rating: 5 out of 5
Visited: January 2022
Really disappointed with my appointment with one of the GP's who has no bedside manner and is quite curt. When one is feeling really down due to an ongoing health problem the last thing you need is a short appointment without being able to explain how you feel. There's not even a goodbye as you leave. No complaints about the other doctors, nurses, reception or pharmacy staff who are all very friendly.
GP surgery review: ledbury-health-partnership
Title: Shambles
Rating: 1 out of 5
Visited: September 2023
l have been having high blood pressure for six months with various calls to surgery and calls from pharmacists only to be told l need to see a GP face to face still waiting after 12 day, not acceptable rang today only to be told ring next day
GP surgery review: ledbury-health-partnership
Title: No service
Rating: 1 out of 5
Visited: May 2023
This practice is barely operating. They are so short staffed there is always a very long queue on the phone and the voicemail says they can only cope with urgent medical queries due to staffing. They do not respond to emails. They tell you they will write you a prescription but when you go to the pharmacy there is no prescription so you have to try and get back in touch with the practice. My husband was told by the hospital after his scam he would hear from the gp as he has fatty liver disease but 4 months later we are still waiting to hear. I've been seen by a nurse before who told me to book an appointment with the gp following her examination. When I tried to book the appointment the receptionist refused to give me anything other than a telephone appointment. The gp did call me but said it was a waste of time as she couldn't examine me over the phone. A waste of her time and mine.
This practice could improve with training for reception staff
All staff to do what they say they will do.
Simple customer service basics really.
GP surgery review: ledbury-health-partnership
Title: Terrible service
Rating: 1 out of 5
Visited: April 2023
spoke to doctor by phone he said I needed to be seen in person receptionist would ring later that day and book me an appointment this never happened I rang to find out why receptionist was extremely rude and told me I would have to go through the whole process again even though I had already spoken to a doctor I tried to explain this but she said she was putting the phone down on me disgusting way to treat vulnerable patients in pain
GP surgery review: ledbury-health-partnership
Title: Great Practice
Rating: 5 out of 5
Visited: November 2022
Over the last two weeks of November 22, I attended nd had contact with several different doctors of the Practice.  I received excellent care and attntion on all occaisions.
My first contact via telephone I was put on  aiting list, but called back shortly and received good advice etc.
I have no problems with this Practice and have no difficulty recommending this service to anyone.  Thank you for your care.
GP surgery review: ledbury-health-partnership
Title: Time and resources wasted by appointment system
Rating: 2 out of 5
Visited: October 2022
If I phone I join a long queue, so won't use a mobile for fear of being cut off.  At 8am today the queue was aready 19, and I waited an hour for an answer.  The "call-back" option may not get you a response for several hours and if you can't pick up immediately you lose your place and you can be instantly disconnected when you do.  So I find I have to drive to the surgery for 8am stand in reception and wait. If there is nobody at the front desk back-office staff in plain sight have ignored me for long periods. If reception can't give me an appointment, I'm told to phone again at 8am the next day.  If they can, it is likely to be well ahead, maybe weeks, often only for a phone consultation with no indication of time, a problem when I am not constantly available.  If I missed that call, I'd be back to square one again. If having spoken to the doctor he wants to see me, I'm back on the appointment merry-go-round again. Never mind how annoying this is for patients, I wonder how much practice time is squandered this way. Why can't we book initial non-urgent phone consultations online? A good algorithm could filter urgent from non-urgent.  A doctor could then decide if we need to be phoned or seen in person and pass us directly to a designated appointment secretary. Online booking works in the hospitality industry, so why can't it be used at Lhp?
GP surgery review: ledbury-health-partnership
Title: Utterly impossible to see anyone or get through on the phone
Rating: 1 out of 5
Visited: September 2022
Can't see a doctor, can't get through by phone, emails not answered, can't get repeat prescrciptions. Virtually impossible to get any medical attention at all.
GP surgery review: ledbury-health-partnership
Title: Worst practice ever encountered so far
Rating: 1 out of 5
Visited: September 2022
Having lived in over 7 counties and 10+ towns, my wife and I have a fair understanding of what a GP surgery should operate like and this isn't it. Getting to see a GP is virtually impossible and the best you can expect is maybe a phone consultation on the day that your allocated GP is at work as most, if not all, are part time so, you'd better hope that your illness coincides with when they're in. It takes an age to get through to reception and most times we give up - don't be surprised to hear that you're caller number 29 and will have a 30 min+ wait - hopeless! You can't book a date and time to see a GP like the majority of other practices so you'll need an hour spare to sit on the phone in a queue to speak to somebody first and then the call back will be on a particular day to suit them but with no time-slot given so, you might be at work and then have a call any time during that day when you're perhaps in the middle of a meeting or in an open office which is totally inconvenient. The service is totally inadequate, not fit for purpose by any means and needs improving. The town's population is growing with more new houses being built by the week meaning more patients and this level of service is no longer acceptable to the people of Ledbury. Improvements need to come fast and/or a new surgery built urgently that is run properly. If you are new to Ledbury and haven't moved far, our advice would be to stick with your current GP if you can and don't change to Ledbury Health Partnership. Speaking to others in the town, their experiences are much the same or worse so, this is not an isolated case. GP's need to see patients face to face more - hospital doctors do, dentists do and so do opticians - no more excuses - people need to be seen. If it's a matter of available time, then employ more doctors and/or work more hours if staff are on low part-time hours. During the middle of the worst stage of the Covid pandemic, our previous surgeries saw people more than this practice is now. If other surgeries can do a better job, why not this one?
GP surgery review: ledbury-health-partnership
Title: A bit neglected
Rating: 3 out of 5
Visited: August 2022
Sorry to waste your time.
I lost my wife 3+ years ago and from the inception of her illness witnessed the progressive decline in GP healthcare in Ledbury. It is no place to grow old now. 
I am very aware of your problems and try to keep out of your way, but NHS themselves constantly advise ‘consult your GP’. 
If only it was that simple.
At 82 I don’t expect to be fully fit and bear that in mind. A blood test now and again is all I ask for with some justification. That doesn’t take any GP time. Tests I have had thankfully have been negative , yet  I continue to have diabetic symptoms including chronic fatigue which is the hardest to live with. I live alone and strive to remain independent. Something reassuring could perhaps save the NHS money. 
Regards
R Yorke
GP surgery review: ledbury-health-partnership
Title: Dreadful Service
Rating: 1 out of 5
Visited: April 2022
I have been unable to see an actual GP for myself or my children for months. GP's only work select days and you are asked to make appointments only on days your GP is working as if illness respects GP's diaries. I have been told to go privately by the practice for one of my children which I can't afford. Prescriptions have been sent to the pharmacy without telling me while I wait for a call back to tell me whether we are getting a prescription which never comes. Or they don't get sent at all and I have to keep calling to see what is happening. The reception team add tasks to GP's lists which GP's don't always action and so you are left in limbo waiting for contact that may or ma not come. 
Medication is prescribed over the phone without ever seeing the patient. 
I don't trust the advice we are given anymore because we have ongoing issues that have yet to be seen by a GP or treated successfully. I feel like health conditions are left to get worse because the GP's will not see us so we end up going to minor injuries when infections get too bad or develop into more serious things. I just want trustworthy medical advice and treatment for my children but can't afford to go privately.