janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-riverside-practice
Title: My annual check-up
Rating: 0 out of 5
Visited: July 2023
Went for annual check up. The nurse who I personally felt was wonderful. She explained everything and reassured me that I should relax as taking blood from me I a big task. My veins have collapsed due to chemotherapy. She is happy to have a conversation and ask the right questions to make me feel comfortable.
GP surgery review: the-riverside-practice
Title: Appointment error
Rating: 0 out of 5
Visited: July 2023
I was called and the phone was extremely muffled. I was told it’s fine if it’s muffled because I won’t be on the call for long but I couldn’t understand who was ringing me. I just remember being asked what my name was and if I had asthma which I replied no and then they were like goodbye.  
I redialed the number because I had no idea who/why I was being rung. The receptionist told me someone rang me from riverside practice and they got me confused with an asthma patient appointment. I have my first call appointment later this week but this isn’t a very good first impression of the riverside practice 😅
GP surgery review: the-riverside-practice
Title: I left the surgery feeling insecure
Rating: 0 out of 5
Visited: July 2023
I was met by the nurse who escorted me to room 4. They got my details up and then kept looking at the screen for some minutes. I tried a number of times to get them to book my upcoming appointment for a hormone injection. They appeared uninterested and unconcerned in regards to me as a person or patient. I also tried to ask if I had my PSA test through this blood test would it also register on the NHS computer and available to the oncologist treating me.  
I left the surgery feeling insecure and of no importance. The manner of my treatment, I felt, was off-handed bordering on casualness that I haven't experienced in a long time.
GP surgery review: the-riverside-practice
Title: Vaccine booster appointment
Rating: 0 out of 5
Visited: July 2023
Hi there,

I’ve booked an appointment to get the second dose of the Hep A vaccine over the phone. Upon arrival at the practice, the nurse realised that the vaccine had not been requested and therefore I turned up for no reason.
GP surgery review: the-riverside-practice
Title: Good care about my health and wellbeing
Rating: 0 out of 5
Visited: June 2023
I have been with this surgery for the last 23 years. I think with a good management the surgery is very receptive to its patients. I always felt welcome by reception, doctors and nurses often reminded of blood tests etc. This is very good for the patients wellbeing. I always hope they will alway maintain this standard towards the patients
GP surgery review: the-riverside-practice
Title: Politeness of staff
Rating: 0 out of 5
Visited: June 2023
All the staff from Riverside practise spoke to me with polite and help  , which made me comfortable as I nervousness around people.
GP surgery review: lower-clapton-group-practice
Title: My health & how I’ve been treated
Rating: 0 out of 5
Visited: June 2022
Wasn’t feeling well send a message on ask my gp & within an hour someone contacted me .  
I explained my concern to the gp , she listened attentively then explain what is happening, what she’s going to do & what I should next and if nothing changes I should get further help from the emergency team.  
With all of that being said she still reassured me I will be ok .  
I was really satisfied in the end & I will continue to give my best & honest reviews to this surgery.  
Lower clapton group practice is simply the best..
GP surgery review: lower-clapton-group-practice
Title: One couldn’t ask for better.
Rating: 5 out of 5
Visited: May 2022
The staff here are incredibly friendly and helpful. I’ve been a bothersome patient and I’m be even missed calls after requesting a call back. The staff were nothing but professional. I apologised because I know, what little time they have, is precious. Through, anxiety to brachial neuritis. All staff are amazing and so greatly appreciated. Thank you all so much.
GP surgery review: lower-clapton-group-practice
Title: Consistently good care
Rating: 5 out of 5
Visited: April 2022
I've been with this practice since 1985 and have been really impressed throughout the years.  In December last year I brought my mother to London from a care home which she hated and where her health deteriorated rapidly.   This practice took her on and has looked after her well until she died two days ago. She had multiple medical problems so sometimes I'd be contacting a doctor every few days.  But I was never made to feel that I was taking up their time and I always got a sympathetic response.  That was important because being a full-time carer takes its toll and you can become quite emotional if she's in distress or if someone is less than understanding.  The support I got was really needed and I very much appreciated it.  This morning I let the practice know that my mother had died through AskMyGP and within five minutes I had a lovely call from the surgery.   They've also just agreed to take on my husband who has a mobility disability and I'm so pleased.   
Thank you to all the staff who make it a place to be proud of.
GP surgery review: lower-clapton-group-practice
Title: Best Practice
Rating: 5 out of 5
Visited: April 2022
I have my family registered here for nearly 3 years after being transferred from another GP. They are quick to get back through askmygp online service and face to face if needed. I have heard so many people complain about other GP practices, but I am very happy and thankful with this practice. Thank you to all staff who work here!
GP surgery review: lower-clapton-group-practice
Title: The worst practice
Rating: 1 out of 5
Visited: March 2022
Iv explained that I have a issue keep getting fobbed off was told by the doctor she'll call me back been waiting and heard nothing also getting no response when ever I call up
GP surgery review: lower-clapton-group-practice
Title: Proficient and caring GP's
Rating: 5 out of 5
Visited: January 2022
I was sceptical regarding transferring my elderly mother to this practice, a few years ago because of the Google reviews. My mum is housebound, blind, has partial hearing, with several health issues and unfortunately does not take her prescribed medication and does not take well to home visits.

My very first impression, years ago, was at the reception desk. The receptionist obtained all of my Mother's details and listened to my concerns. Very helpful. My Mother's main GP is a recently qualified Doctor. She is an amazing GP, helpful, knowledgeable, practical, listens to my concerns, excellent communication and generally, it's been a good few years with The Lower Clapton practice and I have only positive things to write about the service. The Ask my GP, online service works for me. No complaints there. The GP's that call me, when my Mother's usual Doctor is not working on the day, are also brilliant. Again they listen and act appropriately. They support my mum where needed and that's all I can ask for. They don't cut corners and they don't make you feel that their financial yearly budget, is more important than their patients. Most important, they listen and are empathetic and not argumentative.

I am very impressed with this Practice and I think they should be recognised within the Borough for their hardwork and consistency.
It can only get better from here on.
GP surgery review: north-street-medical-care
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
I have used the e consult a few times. I have always got a response within 48hrs. Following this I have then been given either a telephone or face to face appointment. Have been with this practice for just over a year and so far cannot fault it.
GP surgery review: north-street-medical-care
Title: Bouncers for receptionists not humans
Rating: 1 out of 5
Visited: December 2022
Filled an EConsult since Thursday me and my whole family are all sick with what my son brought back from school with no signs of getting Better after a 4days, from fever to vomiting to flushed cheeks, body pain and chesty cough there is nothing we didnt have and all looking highly contagious.
I was told they would call me on Thursday but had no call.
There was no out hour’s appointment all gone despite hours on the line then getting hanged up on because they can’t hear you, tried calling 111 and I was lucky caller no157. 

No worries I called up this morning at 8pm i was put on the list again told I would get a call 9-2pm, at 1.15 I called up to ensure I was getting a call the receptionist told me I was put down for afternoon call back, I explained the situation and asked why it was moved and why I was told I was booked for the morning she became irate and accused me of been rude! I said I wasn’t I don't know why she found me asking a question rude, she said she just got in and that’s what’s on the system so I would get a call. She said you should try the walk in clinic.-it’s like a slap to the face.

Do you understand that I am calling my gp because I have a sick family, the people calling your impossible to get through phone line are in need of help, the least you can do is listen and talk to your patients with dignity you have no idea how your responses are impacting your patients mental well-being, it is never ok to talk down to people when they are already down especially working in the the sector that you have chosen to work in.  You should be ashamed of yourselves and get yourselves trained up on how to speak to people. 
Is this really what the actual gps are wanting to represent them your staff are acting like bouncers ushering people away it costs nothing to be nice.
GP surgery review: north-street-medical-care
Title: No appointments available and alternatives don’t work
Rating: 2 out of 5
Visited: November 2022
I called this morning as I was unwell and they told me that they do not have any available appoints at 9am! I was asked to call their out of office helpline at noon but no one picks up - someone sick can perhaps become worst. They gave me walk in clinics but they are far from my place and I live alone so who will take me there when the GP practice in Chadwell Heath is 5 mins walk from my
Residence.
GP surgery review: north-street-medical-care
Title: Worst GP Practice
Rating: 1 out of 5
Visited: September 2022
You can never get an appointment. Hold times on the phones can be over an hour, or are you are cut off and have to start ringing again. I would not recommend anyone to join this practice.
GP surgery review: north-street-medical-care
Title: Joke should not be allowed to represent the NHs
Rating: 1 out of 5
Visited: September 2022
I had a procedure 7 months ago, iv waited for the results from North street when I chased it up they told me they had not had the results back and I needed to chase up the hospital, the hospital confirmed they had sent the results to north street 2 weeks after the procedure 6 and half months ago, they then said they would send the results to them again, I chased up north street to be told they have the results and will have to wait another month before the doctor will call me with them, north street is a complete joke they have far too many patients and not enough staff to cope the service they offer is diabolical you cannot even call to get an appointment after holding for 40 mins they tell you the appointment book is closed and you need to call back again at the end of the month!! This surgery needs to be shut down or taken over by new management Iv been a patient here for over 20 years but now am desperately trying to find an alternative as I do not feel safe having them as my doctors anymore, there inefficient, inconsiderate and down right unorganised and should not represent the NHS i myself now feel the only way for me to get any kind of health service is to go private! why have a paid national insurance my whole life to be treated like this!
GP surgery review: north-street-medical-care
Title: Good experience
Rating: 5 out of 5
Visited: August 2022
I recently had to book a face-to-face appointment with a nurse and then have a follow-up phone appointment. I was very impressed with the way these were handled. The nurse with whom I spoke took time to understand and I felt that she had listened. The telephone appointment was informative and reassuring. Both were relatively easy to book, and whilst when I first phoned I was in a queue of 5 (the fact I knew my place in the queue was helpful), I only had to wait for 4 minutes.
GP surgery review: north-street-medical-care
Title: Absolutely horrible
Rating: 1 out of 5
Visited: June 2022
Thankfully managed to make an appointment however the doctor herself rushed the whole appointment. I mentioned a prescription I required, the only answer was speak to reception and she closed the door. Completely rude and waste of an appointment.
GP surgery review: north-street-medical-care
Title: Caring and supportive GP
Rating: 5 out of 5
Visited: May 2022
Attend practice with my elderly parents. Cannot fault excellent care and support they have both received from their GP, who has been brilliant, considering the chaotic performance of local hospital outpatient services and other NHS agencies. 
Admin and support team at the practice alway try their best to help, even under very difficult circumstances.
GP surgery review: north-street-medical-care
Title: Car park
Rating: 4 out of 5
Visited: February 2022
My husband visited your surgery this morning, to find the car park full and overflowing., he is 77 and not in great health and  he had to park a long way down the next street with a long walk back to the surgery, only to find that there was only one person in the waiting room. In the half an hour that he was waiting only two people came out from the doctors. What is going wrong? are random people parking there and taking up the spaces? What happens when disabled people want to park and have no spaces. Isn't it about time you had a numberplate system in the reception to make sure that only patients can use the car park. 

Also can you get the monotonous music thats played when you are on hold changed. I am sure that many people feel the same.
GP surgery review: haiderian-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: April 2023
Saw a  dr on the 31/3 at the Dorking way surgery he saw what the problem was and got me an appointment at the hsp for that day where I was seen and treated for a complaint that could have been serious if left. I have alway found the reception staff, drs and nurses there to be understanding and helpful we are very lucky to be under a surgery like this in this day and age xx
GP surgery review: haiderian-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
Spoke to a most helpful receptionist and given an appointment for the next day.
The Doctor dealt with my issue in a professional and caring manner. Referral letter sent to me within 30 minutes of my appointment. 
Excellent service. Thank you
GP surgery review: haiderian-medical-centre
Title: Caring doctor
Rating: 5 out of 5
Visited: March 2023
I have been with the Haderian practice for many years and continue to be very satisfied with the service provided. 
For my latest experience, my phone call was answered quickly and I was given a same day, face to face appointment, due to the seriousness of my condition. The doctor was calm and reassuring and took his time to listen to me and undertake a full examination. He made a follow up appointment while I was still with him and said I could call in the meantime if my condition worsened. 
I would definitely recommend this practice.
GP surgery review: haiderian-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
I always get a good response and appointment when needed many times the same day as i contact them and always extremely helpful and caring
GP surgery review: haiderian-medical-centre
Title: Excellent care, highly professional and very knowledgable
Rating: 5 out of 5
Visited: March 2023
I have been with the Haiderian medical centre almost my entire life (36 now) and have always experienced a fantastic level of service from their practices. My most recent appointments have been with the male doctor and have been incredible. He is professional, knowledgeable, helpful and genuinely cares about the issues you're having. I always leave my appointments with a sense of a relief from speaking to him. A true credit to the practice and medicine as a whole. Thank you.
GP surgery review: haiderian-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: March 2023
Very helpful and friendly receptionist(s) sometime a little bit of a challenge to make an appointment with my preferred GP but is well worth the wait. I have the utmost confidence in my GP with her knowledge and attitude towards me as a patient.
GP surgery review: haiderian-medical-centre
Title: Very Long Wait For GP Phone Consultation
Rating: 1 out of 5
Visited: January 2023
Phoned on 26th January 2023 explaining that I had severe pain and needed a re-prescription of medication. I was told the next available appointment to speak with the GP on the phone was mid February. That the GP would phone me in the morning of 13th February (no specific time given) and I would have to wait to take the call when they are available at any time in the morning. I was not given a precise time slot (other than the fact it would be in the morning).  As I am in severe pain I think this is totally unacceptable wait time. Noted a previous reviewer told wait times for GP appointments were not that long. This is false.
GP surgery review: haiderian-medical-centre
Title: Cannot fault this practice
Rating: 5 out of 5
Visited: November 2022
I have been with this practice for 36 years and i can say in no way have i had a bad experience.  They have been extremely kind and helpful and very thorough.  Brilliant practice.
GP surgery review: maylands-healthcare
Title: Good experience
Rating: 5 out of 5
Visited: February 2023
I completed EConsult on Monday morning , received text acknowledgement in the afternoon. Received call from practice on Tuesday with an appointment for next day (weds). GP was lovely and explained everything to me, my treatment plan was clear which really made me feel a lot better and optimistic about my recovery. Prescription mailed to pharmacy. I'm very happy.
GP surgery review: maylands-healthcare
Title: Never get an appointment
Rating: 1 out of 5
Visited: February 2023
The last 4 times I have needed to make an appointment to see a doctor I have had no success and had to resort to 111 or A&E or just not be treated, I ring at 8.00am as they tell you to do, when you finally get through at about 9.00am if your lucky you then get told to ring back tomorrow at 8.00am, you then get told to queue outside the surgery at 8.00am if you need an appointment which I cannot do as I start work at 8.00am (ironically for the NHS). Why can you only book a appointment for that day and not in advance later in the week can the reception staff not handle a diary for more than one day at a time. Then everyone wonders why A&E's are so busy, no wonder when you cannot get an appointment at your doctors surgery. I am already looking for another surgery that has compassion for their patients and can handle an appointment system that can cope with appointments for more than one day.
GP surgery review: maylands-healthcare
Title: Positive post
Rating: 3 out of 5
Visited: February 2023
E consult completed at 8am and call at 10am from surgery. Next available appointment booked with chosen GP. Extremely helpful receptionist who did her best to accommodate my needs. Very positive experience on this occasion. Surgery staff are working under very difficult circumstances of which they have no control.
GP surgery review: maylands-healthcare
Title: Wow factor
Rating: 5 out of 5
Visited: February 2023
I had cardio version Friday.Hospital sent report  explaining I had swallowing problems.Doctor reacted to hospital and called myself today ( Monday ) With all criticism doctors receive I realise how lucky I am for super efficient service
GP surgery review: maylands-healthcare
Title: Appointments
Rating: 3 out of 5
Visited: January 2023
I have been waiting on phone for over an hour to get through to surgery (despite calling at 8am) and for second day running eConsult is not accepting consultations either.  This is increasingly the experience when you try to book an appt and it is becoming almost impossible to speak to anyone.  This is worrying when you are the carer of an elderly relative.
GP surgery review: maylands-healthcare
Title: Bad experience
Rating: 1 out of 5
Visited: January 2023
Called the surgery and after three attempts totalling almost three hours was informed that had to call back following morning to get a home visit for 91 year old mother in law who is frail and housebound- or call 111, just wanted to get her reviewed due to pain and mobility issues.  Called following day only to find automated recording saying closed for training- beggars belief that an elderly woman cannot get a doctor to visit at home or arrange a nurse to do a blood test for her - she’s petrified of falling and ending up in hospital which would likely cause all sorts of issues given the state of things at the moment.  Don’t really know what the best thing to do is as I also work for nhs and cannot spend all morning on the phone when I’m working!! Wouldn’t mind but the receptionist went away to ask someone what to do but never informed me that they were closed following day and commented that she had, herself, had to wait 6 weeks for an appointment at her doctors - at least her surgery will give out appointments for future whereas this one is for on the day only. I even tried e-consult for previous week for husband and that wasn’t accepted on the day as it wasn’t at 8 am!!! He ended up in a&e for 10 hours a simple ear infection as No hub appointment available!! This would only have taken 5 mins with a gp .
GP surgery review: maylands-healthcare
Title: Appalling Administration System
Rating: 1 out of 5
Visited: January 2023
On many occaisions I have tried to get an appointment for either my wife who is 74 or myself who is 76 to no avail. On the phone at 08.00hrs when quite often for an hour, then either cut off before getting answerd or being told that all appointments have gone ! Informed to line up outside surgery for doors to open at 08.00hrs next day if I want to guarantee an appointment, which I did on two occaisions getting there at 07.00hrs age 76 in the freezing cold. Once having made an appointment the service by the Doctors is excellent.                                                                                               On Friday 6th January 2023 I put in a request for medical information for my wife for a Blue Badge application  and was told would take a week and half. I still have not received it and it is 25th. I have rang all times of the day to see if ready, each time on phone for nearly an hour, only to be told it was not done. Went to surgery today and again told not ready, as it was with the Doctor and may be ready next week! I am continually told on the phone that this is all due to "The Current Situation" may I ask what is the current situation ? This used to be an excellent health center until the pandemic but unfortunately since then it has become a shambles. I dispare for those elderly folk who have no one to care for them and wonder how they cope when they have no one to defend them . I suppose they have to stand out in the freezing cold to hopefully get an appointment. As I have previously stated I have no complaints at all with the service, dedication and attention the Doctors supply but Maylands Administration problems most definitely needs to be addressed urgently.