janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: newport-medical-group
Title: Lacking professionalism
Rating: 3 out of 5
Visited: October 2022
I contacted the surgery on the evening of 31.10.22 for a repeat prescription, life depending drugs that are due every 28 days. The previous order was issued on the 4.10.22 (I usually place an order when there are just 4 days worth remaining- a small surplus) I was told by a male receptionist that it was not due. He made himself clear 3 times. Once challenged to do the maths he fell silent for at least 5 minutes, he didn’t put me on hold as I could hear him breathing and also heard his colleagues discussing other patient information. After 5 minutes he told me that the request had been made. He made no effort to apologise to me for his error or for the fact that he had caused me distress. It was totally unnecessary, this further justifies all other comments made about the surgery. If he had apologised to me and made me aware that he lacked training in this particular area, I would have been sympathetic towards him. It appears that staff are just not adequately trained in dealing with patient queries/services. You have to monitor your new staff and improve your services.
GP surgery review: newport-medical-group
Title: Waited all day!
Rating: 2 out of 5
Visited: October 2022
Receptionists are not trained enough to read blood results over the phone, vital information and recommendations were not offered. The receptionists couldn’t read or make sense of the ranges and very reluctantly (after I had asked) arranged an telephone consultation with a nurse, for Monday 24th Oct (morning - she booked me into a specific time slot).
The night before I received a text to say that Sadia would contact me between 9am - 6:30pm. This was most frustrating, as I had made plans for the day and didn’t expect to be waiting around for a phone call, other than what had been scheduled/agreed with the receptionist. I changed my plans and ensured that I had access to a private room so that I could discuss my very personal concerns without others hearing. 
I waited all day to hear from the nurse, closer to 6pm I thought the surgery may have called to apologise and to re-arrange, but absolutely nothing. To add insult, I received a text asking me to rate how the appointment went. I shouldn’t be the one chasing the surgery for appointments that NHS staff aren’t able to commit to, it falls on the service provider to arrange an alternative.
Very disappointed in the lack of patient care & communication.
GP surgery review: newport-medical-group
Title: Unprofessional service provider
Rating: 1 out of 5
Visited: June 2022
Unable to get appointments for another day despite GP’s website advertising this service.
Never any on the day appointments despite calling at 8am - nothing available by the time the phone is answered.
Totally unprofessional receptionists that never greet with a smile (especially those recruited in recents months/years) they genuinely look unhappy in their work environment. Lacking empathy or patient care. Not good at problem solving or offering alternative solutions, in desperate need of customer/patient service skills/training  - clearly not taken seriously by management!
Always 7th in the telephone queue no matter what time of the day you call, or line gets disconnected regularly for reaching maximum capacity, not helpful when you have an illness or sick children to attend to.
Nothing available online (appointments)for weeks if not months. Too many patients on the books and not enough resources.
No online health concerns  form available via GP website despite being promoted by the NHS website, patients should be able to reach the surgery with their non emergency symptoms, especially if the phones aren’t answered in a timely manner & no appointments available for weeks.
Avoid offering face to face consultations with GP, patients mainly offered telephone calls with nurses. Take it or leave it attitude.
No festive decorations around Christmas, doesn’t give an inclusive feel, cost cutting at its greatest.
GP surgery review: great-bridge-health-centre
Title: Appointment system a complete failure
Rating: 1 out of 5
Visited: January 2023
I have tried all day yesterday to use online system but was full.   Tried ringing and stayed in queue system for over an hour and call was cut off.  I am trying to get a doctor to see my 92 year old father but to no avail.  It is an absolute joke why when was Mallings could get through straight away.  I cannot keep driving over which takes me an hour to go to reception and may I add never any patients waiting to be seen. My doctors I never have a problem can get through with five minutes.   Someone needs to sort this mess out its obviously not working.  Really angry
GP surgery review: great-bridge-health-centre
Title: Probably The Worst Practice in The Country
Rating: 1 out of 5
Visited: September 2022
All calls are answered by a central telephony team so it takes forever to speak to someone.  It’s not unusual to call and get an automated message saying you are number 70 in the queue.  Then when you do speak to someone all appointments have gone.

As an “improvement of the service they offer” you can no longer call the surgery to discuss prescription issues.  This has to be done online.  However their new online system doesn’t actually give you an option to ask for someone to contact you about your medication.

Finally, they have just introduced another “service improvement” whereby if you want to book an appointment, it has to be done online.  A process that took me over 15 minutes.

Their website does say if you are unable to complete the request online you can call the telephony team who will do it for you.

So I tried doing that, but the reality was far from what the website says.  When I called the telephonist just told me I had to do it online.

I would avoid this practice.  I’m lucky I am now registered with another practice, who are excellent.
GP surgery review: great-bridge-health-centre
Title: Poor service
Rating: 3 out of 5
Visited: May 2022
Now that the surgery has merged with two other surgeries and the calls are being answered by a telephony team it’s near impossible to get through to speak to anyone. When you do you’re told they have no appointments left and call back again 8am the next morning all for the same thing to happen again. I know so many people need to seek medical advice but I feel this has made it worse for patients to get an appointment to speak to a dr/nurse. I feel we should be able to book appointments online again and be able to see drs/nurses face to face again.
GP surgery review: great-bridge-health-centre
Title: Great Bridge practice
Rating: 1 out of 5
Visited: April 2022
After receiving medical advice with regards to extremely high blood pressure from a occupational health staff nurse to go and see a doctor straight away, because I was in a different area I called at Great Bridge Health Center to get my blood pressure rechecked, and I was turned away - if I wasn’t a patient they weren’t interested is exactly what I was told, and shut the door on me
GP surgery review: great-bridge-health-centre
Title: Try getting an appointment
Rating: 2 out of 5
Visited: January 2022
Not managed to get an appointment for 2 weeks now. Always call queue overloaded. Tried online, no appointments up to End of March 2022. Its 14th feb now.
GP surgery review: regis-medical-centre
Title: Ineffective and inefficient
Rating: 1 out of 5
Visited: January 2024
I can’t book via anima as it keeps trying to make set up a new account.  The surgery won’t approve a new account as I already have one!  Tried to call to resolve and book an appointment, even though I joined the queue before 8am all the slots for today had gone and can’t book for tomorrow.  I was then advised to go to the surgery to sort out my issues with anima.  Literally everywhere else in the world can sort out software issues via a call centre but yhp are unable.  This speaks very poorly about how yhp is operating as both a modern organisation and as a healthcare provider.  Given that appointments have gone before you get to speak to anyone one has to question whether they have too many patients or not enough gp’s.  This smacks of greed somewhere as I assume that the practice has funds allocated by how many patients are on the books???? Perhaps yhp can explain the funding mechanism in the response?
Addendum- I can’t have a review that includes words that are all in caps so not being able to us yhp’s acromyn or even gp in caps makes me appear ignorant.  Clearly I’m not and I find this very offensive.
GP surgery review: regis-medical-centre
Title: No communication
Rating: 1 out of 5
Visited: January 2024
I went on Anima on 8th January at 8am to submit a request. I received a text advising I would need a face to face apt. Rang the surgery at 13:00 to be told I would be called that day or the next. By 18:00 I called and my request had been forgotten. A staff member told me they would submit another request for 9th Jan. I received a message advising an apt had been made for Thursday 11th. This is not good enough, why is there no verbal communication from the surgery, why when I submit a request for an apt, am I expected to wait 4days to see a GP when I am in agony. Appointment system doesnt work, half way through submitting a request on Anima, it kicks you off if you aren't quick enough to be told all appointments are now gone for the day. Not everyone can access online services and this is penalising them.
GP surgery review: regis-medical-centre
Title: Terrible practise
Rating: 1 out of 5
Visited: December 2023
I rang 8am this morning number 20 in the queue,  the phone line disconnected at number 13 in the queue,  I rang back number 54 in the queue,  nearly 1 hour later Some answered,  I explained my adult son was unwell and maybe needed some antibiotics I was told no appointments left I asked to just be given a prescription told not without talking to a doctor and to take my son to the walk in center, no transport and hes unwell, this happens all the time with this surgery the NHS needs to investigate whats going on there
GP surgery review: regis-medical-centre
Title: pointless call centre
Rating: 1 out of 5
Visited: November 2023
On two occasions recently I have had to call, both have been pointless, why do they insist on keeping you in a que for 1 hour and 10 minutes to be told by the call handler to call back at 8.00am the following day, I have been trying to get through since 8.00am yesterday, neither of my calls were for appointments, why not save money and patients time by just playing a message from 10.00am daily  advising that you will need to call back or use Anima from 8.00am the following day. Secondly the home page of the  website currently displays the latest CQC inspection results as; 
Safe-Good, Effective-Requires Improvement, Caring-Good, Well Led-Good and Responsive-Requires Improvement. 
When you actually open the report, this is not the case, the report states; Safe-Requires improvement, Effective-Requires Improvement, Caring-Good, Well Led-Requires improvement and Responsive-Requires Improvement. 
This should be updated to reflect the actual report.
GP surgery review: regis-medical-centre
Title: No Appointments
Rating: 2 out of 5
Visited: November 2023
Used online service exactly 8:01, notice said no appointments try again tomorrow. What are they expecting that if you don't get an appointment you will go private. Not everyone can afford that luxury.
GP surgery review: regis-medical-centre
Title: Bad practice
Rating: 1 out of 5
Visited: November 2023
This Gp is a joke.Never give an appointment. At 8:01am,appointment gone online.
Was at the gp last week at 8am,there was so much queue, attended to only 6people and announced that slots finished for the day.

Pls something needs to be urgently done because it's ridiculous
GP surgery review: regis-medical-centre
Title: Absolutely disgraceful
Rating: 1 out of 5
Visited: November 2023
Anima system is a waste of time telephone is the same no appointments available all the time 60th in queue and then phone drops its a miracle to get through and if you get through appointments have all gone try 111 or anima what is the point of been registered here if you can't get anywhere
GP surgery review: regis-medical-centre
Title: Not the staffs fault
Rating: 1 out of 5
Visited: November 2023
This Anima is awful I have sat with the phone trying to get some one to give me a appointment but go on at 8 in the morning 8.10 surgery still saying closed. 8 12 surgery has reached its Capacity. I got told that patients queue outside the surgery  the staff have 12 minutes to book so many patients in. So it’s not rocket science to know why we are on the phone day after day and can’t still get a doctors appointment. Eeeerrr wonder why A&E is so busy and doctors surgeries  are empty. Surely this should be  reviewed didn’t we get a message saying this will make getting to see a doctor easier. I know it not the doctors or the staffs fault.  It’s the people who thought this would be a better system. But it ain’t working is it. I speak to people and they all on the same wave length as me and many many others. Please please can can somthing or someone get this sorted. I know people say they don’t like change. But I don’t mind change if it works.
GP surgery review: regis-medical-centre
Title: Appalling practice
Rating: 1 out of 5
Visited: October 2023
I had a bad fall been trying 2 weeks to see a doctor can't even get a call back even when requested by a clinician from 111 disgusting also very frightening what are we supposed to do if you go to the surgery it's empty .
GP surgery review: regis-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: October 2023
This practice has a completely dysfunctional appoinment system. They don't answer the phone for 45 minutes, then there are no appointments. There is no facility to book an appointment on a future date.
The online system won't accept an appointment, it suggested calling 999!
The place is a joke.
GP surgery review: dr-nambisan-surgery
Title: Putting Patients First
Rating: 5 out of 5
Visited: February 2022
Making a huge leap of faith that we are now virtually over the Covid 19 Pandemic it would be remiss not to place on record my appreciation and thanks to all of the Staff at Chapel Street Surgery, Pelsall.  I feel they have worked diligently and safely throughout the Pandemic, restructuring processes to ensure the safety of patients and importantly, themselves. I personally experienced sensible questions from Reception Staff which ensured that treatments were directed appropriately to the Nurses, Practice Nurse or Doctor.  Social Media is often critical about the difficulties in trying to see a Doctor, not this Practice i’m pleased to say, if your need was to see the Doctor, then see her you did.  As we return to normal, whatever normal is, it is pleasing to see that the new processes still prioritise safety.  Thank you all, your efforts really are appreciated  may your workload ease.
GP surgery review: high-street-surgery
Title: Amazing practice friendly staff
Rating: 5 out of 5
Visited: September 2023
Always a pleasant and swift experience. Nothing is too much trouble. Staff are always so friendly. Well ran practice.
GP surgery review: high-street-surgery
Title: Regular appointment with Practice nurse
Rating: 5 out of 5
Visited: March 2023
Receptionists are friendly and helpful, practice nurse is friendly, helpful, welcoming and has time and wants to listen to any problems I have.
GP surgery review: high-street-surgery
Title: Very friendly and efficient
Rating: 5 out of 5
Visited: March 2023
I was at the surgery for an annual diabetic checkup but extra time was needed to explore other issues. I was in the office for 11/2 hours whilst tests were undertaken and  I was not made to feel rushed at all.
GP surgery review: high-street-surgery
Title: Good practice
Rating: 4 out of 5
Visited: March 2023
Went to have a blood test, they ran slightly behind but otherwise good and then it was done quickly once I was called through. Nice staff and very professional.
GP surgery review: high-street-surgery
Title: Well impressed
Rating: 5 out of 5
Visited: March 2023
Your Review:  Second time I’ve joined this practice first check-up very informative answered all my questions appointment to see paramedic made very quickly as I said well impressed that a surgery puts care above 
review’s
GP surgery review: high-street-surgery
Title: Just what the Doctor ordered
Rating: 5 out of 5
Visited: March 2023
A very pleasant visit for my first appointment at this practice. Reception staff were so prompt and helpful. I was called through quickly after checking in and was seen by the Surgery Nurse.
I have Mobility issues and I was helped with keeping my movement down to a minimum. All the procedures were explained clearly and fully. My questions were answered with concise replies, which helped me to understand what was being done and why. Reception staff were extremely helpful and pleasant when I had to book a Doctors appointment.
GP surgery review: high-street-surgery
Title: Quick appointment for annual MOT
Rating: 5 out of 5
Visited: March 2023
Visited practice for annual check could have had an appointment for blood test next day, attended on time and seem on time for quick easy process with friendly informative nurse
GP surgery review: high-street-surgery
Title: Thriving GP surgery
Rating: 5 out of 5
Visited: March 2023
I’ve been a patient of this practice for many years now and just recently they seem to have really upped their game. They have many new members of staff offering lots of different services. There is now a paramedic, another nurse and a physiotherapist. I can’t fault the staff they work very hard with limited resources, but they’re always friendly, chatty, smiley and willing to go the extra mile to help with any difficult queries that my come their way on a day-to-day basis. I know the media portrays the NHS in a bad light, but they always seem to be cheerful and try their upmost to be of assistance. The new phone lines are brilliant. It means calls are answered very quickly. There is even an option of a callback so no hanging around. And there is also a way now to book your own appointments through the self book link which is fantastic. Keep up the good work.
GP surgery review: high-street-surgery
Title: Disappointed
Rating: 3 out of 5
Visited: February 2023
Too many times, my nurse appointments have been cancelled on the day. As with most people, i work & have to schedule time off. The irony being, my husband was offered a nurse appointment the same day mine was cancelled. I appreciate staff can be off ill but, the surgery should have a plan b in place. I then received an email the following day asking for my experience of my appointment that never took place.
GP surgery review: high-street-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2023
Extremely happy with this practice. Was listened to and not rushed. My treatment was explained in detail. Would definitely recommend.
GP surgery review: holland-park-surgery
Title: Professional and thorough
Rating: 5 out of 5
Visited: July 2023
I’ve been with this practice for many years and they’ve been extremely thorough in diagnosing illnesses and helping my children and I in very serious and concerning health situations. They also offered support with domestic violence concerns which I couldn’t be more grateful for. The staff at this practice have been very professional and I couldn’t recommend them more highly. Thank you for all the hard work you do.
GP surgery review: holland-park-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
Thank you to everyone at Holland Park Surgery for excellent health care when I had pneumonia, from which I am still recovering. Doctors, nurses, reception, rapid response nurses, everyone was so helpful in dealing with an illness which, although not fatal, is very unpleasant. As I live alone and am in my 70s it was so reassuring to know that professional care was there for me.  Thank you to everyone at this excellent practice.
GP surgery review: holland-park-surgery
Title: not great
Rating: 1 out of 5
Visited: March 2022
had a blood test ,phoned up for the results told something has shown up on test  have to have  telephone call with doctor to tell we what it is in 2 weeks time ,said could i get an answer on what has shown up on test this week because i have a week off work and it is more convenient for  me as not allowed to use phone at work they said no
GP surgery review: new-road-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: September 2022
I have recently joined this surgery. Each time I have contacted reception I have been treated with courtesy and my queries have been dealt with immediately. I was able to book a flu jab within days. I phoned for a f2f appointment and was offered an appointment the same day. A referral was made following that appointment and was in my NHS all within days. I am delighted with all contact I have had with surgery to date and a would recommend this surgery.
GP surgery review: new-road-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
Dr. Kaul & Partners is a very good gp practice and good availability of appointments and knowledgeable friendly staff.

A number of unfavourable reviews in the past appears to be for a large neighbouring practice with similar name which is no longer based in the health centre.
GP surgery review: parkside-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2022
Reception team are friendly polite and very helpful and the doctors go above and beyond to help you and if they say they will do something for you they do it straight away an excellent practice
GP surgery review: st-john's-medical-centre
Title: Practise getting worse
Rating: 1 out of 5
Visited: December 2023
I have an enlarged prostate taking medication & was getting pain in my groin & lower back which can be related to prostate, I sent request on St John’s medical centre website asking for either appointment or phone consultation. Next day receptionist phoned me and said doctor had got me an appointment for physio, what on earth has that got to do with an enlarged prostate symptoms.
GP surgery review: st-john's-medical-centre
Title: Wonderful practice
Rating: 5 out of 5
Visited: November 2023
The receptionist was very helpful to help me with a health issue, to help me to contact the right person who could help. The receptionists are most kind and always do all they can to help.
I just also wanted to praise all the staff working in this practice. I feel highly supported by a skilled and empathetic team where helping, in the best way they can, is at the heart of this practice. I cannot praise them enough and just to say a huge thank you.
GP surgery review: st-john's-medical-centre
Title: .bad receptionist
Rating: 3 out of 5
Visited: June 2023
I have a second degree  burn on my leg and was told by my doctor it needed  to be dressed  by the nurse for a couple of weeks  which was fine but when I tried to get an appointment  I was to I have to wait 7 days for an appointment  bearing  in mind I have diabetes  and recovering from cancer  it's just not on  I will do it my self this happened today 26.06.2023
GP surgery review: st-john's-medical-centre
Title: Practice
Rating: 4 out of 5
Visited: June 2023
The nurse I saw was polite and very helpful understanding and knowledgeable very experienced and professional which put me at ease
GP surgery review: st-john's-medical-centre
Title: Excellent telephone consultation
Rating: 5 out of 5
Visited: May 2023
An excellent telephone consultation concerning a problem with my blood pressure resulting in an almost immediate one to one consultation with a doctor and a modification to my prescriptive medication
If the practioner had not been so professional with his questioning I feel something would have been missed as I don’t give up information that easily!
Well done and keep up the good work