janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hadleigh-boxford-group-practice
Title: Never had a bad experience
Rating: 5 out of 5
Visited: July 2023
Just wanted to say thank you to all the staff at Hadleigh Health Centre.  I don’t use your services very often, but when I have everyone I come into contact with, receptionists, nurses, care assistants and GP’s have been outstanding, pleasant and very helpful.  They give an excellent service 10/10
GP surgery review: hadleigh-boxford-group-practice
Title: Great service and swift
Rating: 5 out of 5
Visited: March 2023
Good gp tel review. Swift face to face appt with caring GP assessment and ECG and bloods with practice nurse . 
Referral for scan and contact from them within 48hrs 
Gp text for further F2F appt in April 
Thankyou all you know who you are . Swift efficient and caring
GP surgery review: hadleigh-boxford-group-practice
Title: Great e consultation
Rating: 5 out of 5
Visited: October 2022
Great service, good advice from one of the doctors who had a lovey manner. Really easy to use thank you all very much
GP surgery review: hadleigh-boxford-group-practice
Title: Superb Care & Service
Rating: 5 out of 5
Visited: July 2022
I cannot praise this practice highly enough!
The staff are all excellent, from the reception staff, the admin team through to the clinical staff - nothing is too much trouble. 
I have multiple issues & the care has been consistently outstanding, even throughout the pandemic.
To say 'thank you' seems inadequate - I am so lucky to live in Hadleigh & have this practice as my local health centre!
GP surgery review: hadleigh-boxford-group-practice
Title: Speedy and accurate referral
Rating: 5 out of 5
Visited: May 2022
I should like to pass on my thanks to the GP who saw me and for their speedy action in referring me to the Chest Clinic. I had a scan the following week and was seen by a Consultant. The investigation into the problem is being dealt with in a very timely manner. One can only wish for a GP who listens, deliberates and acts and my GP  certainly did that.
I always find all the staff at the practice to be courteous under sometimes difficlut circumstances.
Thank you.
GP surgery review: hadleigh-boxford-group-practice
Title: Simply THE BEST
Rating: 5 out of 5
Visited: January 2022
Having been a patient with this practice for a few years I am constantly surprised at how proffessional, empathic and  happily caring all the people are who work there. From the receptionists, nurses,  doctors, all the extra luxuries of the upstairs clinics everyone working together throughout this difficult and challenging time helping me to regain my good health. Also all the people behind the scenes that keep everything running smoothly and impeccably clean. The link between Ipswich Hospital, all the facilities offered and how fortunate we are to have the luxury of an excellent pharmacy next door. A huge big THANK YOU for looking after me and my health issues that have been quite challenging. Counting myself one of the luckiest people to be living in Hadleigh and still here!
GP surgery review: needham-market-country-practice
Title: Excellent and swift response
Rating: 5 out of 5
Visited: June 2023
I had not had reason to consult my GP for a long time and having sadly seen some negative reviews etc, I wondered, bearing in mind the understaffing that the practice needs to contend with, what my experience would be. Well, it was wonderful - I successfully accessed econsult on the 2nd time of trying, I received a text within a couple of hours to expect a call and then was phoned by my GP the same day. The GP took time to listen and explore treatment. All very impressive - especially given how busy they are! A big thank you!
GP surgery review: needham-market-country-practice
Title: My experiences of health anxiety and GP support
Rating: 0 out of 5
Visited: April 2023
My Nan passed away in October 2022 from aggressive brain tumours. In early 2023 I started experiencing high level anxiety, at the time it was not relating to anything specific, however, it then developed into health related anxiety - more specifically fears around cancer and tumours.  
I was incredibly scared, thought I was going to die and didn't know where to turn. I had been to the GP a couple of times prior and had been given support on how to manage it. However, I attended an out of hours GP Streaming service who provided me with more support.  
The next day I contacted the GP again as I was really struggling, the anxiety was debilitating. The GP called me and asked me a lot of questions and then asked if I could go in a see her later that day.  
That appointment with the GP was life changing - she was incredible, listened to me, understood me and what I was going through and provided me with huge support to get better.  
The GP prescribed me some medication to calm me down and relax me and then worked with me on a weekly basis to support my anxiety and adjust my medication when needed.  
The GP remained in contact with me for over a month and provided me with continuous care (something which is so rare nowadays). I am now a few months out of the worst bout of anxiety I have ever experienced and I put so much of it down to how amazing my GP was.  
I am so incredibly grateful for what she did for me.
GP surgery review: needham-market-country-practice
Title: The NHS is open - but not in Needham market
Rating: 1 out of 5
Visited: March 2023
I find it saddening and frustrating that the message is constantly being pushed that “our nhs is open” . This does not seem to apply to Needham County practice who seem resilient at doing the opposite and keeping patients out . If you phone you get told to hang up unless it’s an emergency, if you try E consult as advised it’s always closed. I twice tried to ask for help at reception and although the reception staff were polite and nice the message was they were unable to help . This is not a short term problem and if it relates to staffing shortages surely they need a triage system that simply is just no phone 111 if you are worried. 111 is not suitable for everything- sometimes you just need to see or even speak to a doctor and even being able to schedule that in would be help. This must be the 7 or 8th time I have tried for the same reason.
GP surgery review: needham-market-country-practice
Title: A great practice but run off their feet!
Rating: 5 out of 5
Visited: November 2022
My wife who has Multiple Sclerosis was having symptoms which did not seem related, within two weeks she had a blood test, two weeks later a scan. The diagnosis was made, medication was provided all other things were eliminated thank goodness. The pharmacy are always helpful and I can’t thank them enough for the work they do, they always seem to be run off their feet. 
I can’t understand all the negativity you read on Neighbourhood web sites. I honestly believe if treat people (no matter who they are) the same way you would want to be treated then you can’t go wrong. I know it’s a pain having to wait in a call queue so if it’s a long one put the phone.  down and try a bit later, people seem to want everything now, they just can’t wait. If it’s urgent or serious then ring 111, take a ride to A&E or dial 999 I  review as I fine and I find them to be excellent.
GP surgery review: needham-market-country-practice
Title: Polite, thorough & understanding
Rating: 5 out of 5
Visited: August 2022
I moved to the area about two and half years ago. I couldn’t fault my previous practice. It’s not until now that I have felt the need to contact the centre. I totally understand the stress & pressures that the NHS has been under in those two and half years with some bad press. I simply expressed my thanks to all of the staff at Needham Market Medical Centre. 
As for the service that I received I could not fault it at all. It left me feeling confident in any future contact that I may have to undertake. The Reception staff, first point of contact, and in my opinion the most important point of contact were outstanding, polite & understanding. From there the service I have found has been excellent. Thank you for your service. Keep it up.
GP surgery review: needham-market-country-practice
Title: Fantastic Practice
Rating: 5 out of 5
Visited: June 2022
I have used this practice when my local Claydon practice closed without notice. They took us on straight away and I have used the practice for a variety of reasons over the last year. Each time, the staff have been caring and really well organised, making my treatments or advice quick to access. The staff have always been lovely and I always feel respected each time I call or visit. The online consultation service is also really good so that you don’t have to hang onto the phone line. The staff have always gotten to me quickly and I feel very lucky to be under this surgery. Would definitely recommend to anyone!
GP surgery review: needham-market-country-practice
Title: Satisfied Patient
Rating: 5 out of 5
Visited: March 2022
I moved to the area 2 years ago from Derbyshire, where we used an excellent doctors surgery. When l looked at the reviews for Needham Market practice l was concerned. Although l wasn’t overly impressed to start with, that soon changed. I have always found the reception team & nurses to be excellent, not always the case with the doctor, until recently. 
I would like to thank the reception team at the practice for being helpful & understanding in the recent months when l’ve needed help & advice. 
A huge thank you to one member of the team - at a time when l was stressed out about my husband’s health, she was extremely caring & understanding. l had to phone in 3 times on the same morning due to the duty doctor cancelling or moving an appointment she had booked for me that day twice. She was as frustrated as l was about the appointment being moved, she ensured that l had an appointment to speak to a doctor on that day. The doctor who called me was a locum, who put my mind at ease by taking time to answer my questions - shame she isn’t a permanent doctor at the practice.
As my original doctor has retired l now have a new doctor. I’ve spoke to him on a couple of occasions & find him to be absolutely lovely, definitely a welcome breath of fresh air to the practice.
GP surgery review: needham-market-country-practice
Title: trying to get a GP repeat prescription
Rating: 1 out of 5
Visited: March 2022
tried to use e consult as instructed, not working says 'your practice is not currently accepting e-consult , although it is with the opening times, phone reception, put in queue for 15 mins only to be told I will have to wait until tomorrow when e-consult will be working again, tried again today by e-consult, still not working. This is the second time I have had cause to use this surgery, the fist time I was told to give urine samples to start with, for  possible prostate problem,if they were clear they would contact me and do further test, they never even got back to me with the test results.
GP surgery review: needham-market-country-practice
Title: caring and kind
Rating: 5 out of 5
Visited: January 2022
caring and kind service from the receptionist who answered the phone within 3 minutes all the way through to the Paramedic and GP I saw
GP surgery review: the-holbrook-and-shotley-practice
Title: Great doctor poor surgery
Rating: 2 out of 5
Visited: November 2023
I agree with most reviews. Holbrook surgery is becoming unfit for purpose. Don't think it's so much the surgeries fault as it's nationwide and that can only come from the government. They think they're taking some pressure off the NHS by not having appointment's like they used to. You have so many people phoning at 8am and 1pm it's just not possible to fit every one in. What tends to happen is most elderly people give up and that causes more problems for the NHS. I attended surgery today because they had problems phoning yesterday. The doctor was very efficient and great. Booking a simple blood test was told about 3 weeks at Holbrook or 1 week at shotley. The surgery only had 2 people in it and not a lot of activity. Is the problem short staffing and nearly everything has to go to shotley
GP surgery review: the-holbrook-and-shotley-practice
Title: Plunged into the dark ages!
Rating: 1 out of 5
Visited: May 2023
Shotley and Holbrook surgery seem to have left the modern world.  I feel so sorry for the staff who are trying to defend the indefensible.  This is a GP surgery that I’ve been a patient of for 30years, it was modern and forward thinking, online booking was easy, appointments were available, staff always helpful, the GPs consistent and excellent.  Concerns started when prescriptions kept going to the wrong location, despite always asking on the online booking for Holbrook, inevitably they went to Shotley.  Then I needed to see a doctor as a recent new HRT prescription was making me feel poorly.  I work full time, calling at 8am to sit in the phone for 20minutes then be told no appointments, call back at 1pm and for the same to happen… day 2 repeat, when asking why appointment couldn’t be made in the afternoon they just said no, call back at 1pm, I explained I was working and had a meeting so that wouldn’t be possible.  I asked if I could just get a different HRT prescription, but told no not without talking to GP.  I can’t use the online form to contact as doesn’t seem to work for this GP surgery from the NHS App.  I’ve recently seen over 30 comments in a local community Facebook comment about how poor the service at Holbrook and Shotley surgery is.  Covid cannot be an excuse for such poor service anymore, the approach does not live up to NHS values and certainly does not put patients first.  It also is so inefficient, staff are no doubt getting lots of frustrated and angry patients to deal with which is also unnecessary, it’s a surgery that is being very poorly run and I feel this needs to be investigated urgently.
GP surgery review: hardwicke-house-group-practice
Title: Excellent service
Rating: 5 out of 5
Visited: November 2023
Busy Monday morning, 60th in the telephone 
Queue. Persevered, and finally spoke to a very polite receptionist. No appts available but suggested a GP would ring back at some point.
Within 15minutes a GP rang me back. I asked the GP if my husband could also be seen as well as we both felt unwell. After joking that the surgery policy wasn’t buy one get one free we were told to come to the surgery. Within half hour we were both seen by the GP who requested that we both attend hospital for further assessment.
We were diagnosed with viral pneumonia and are now back at home. 
People complain about waiting times and how difficult it is to see a GP , certainly not our experience today.
Thankyou for an excellent service .
GP surgery review: hardwicke-house-group-practice
Title: Pharmacy
Rating: 3 out of 5
Visited: August 2023
I normally order my repeat prescription items via the NHS app but they suddenly disappeared without warning. I rang the practice pharmacy (yesterday) and was told the last issue had run out (whatever that means) and she would send a request to the doctor for approval which would be done that day. As the items still do not appear on the app this morning I rang again and was told the prescription had been sent to my local pharmacy and would be automatically sent each month for three months, after which I would have to ring the pharmacy and ask all over again for it to be renewed. Apparently I should have received a message informing me of this change. I advised I had not received a message to which the reply was just “Oh” - no apology or concern. I requested be put back on the original system so I could simply order my medication via the NHS app and was told a message would be sent to request that. I asked if I could have confirmation that it had been done and was told that would take two weeks as the pharmacist was on holiday. I asked if anyone was covering this absence and was told, no as both the pharmacists were on holiday. I have no alternative but to be patient. I am not a shadowy, absent patient. I am seen regularly at the practice for diabetes monitoring so I do not see why this reinstatement of my original method of prescription request cannot be a simple administrative change performed promptly by one of the managers, instead of dragging it out and probably necessitating further requests if previous experience is anything to judge by. I have had to call pharmacy a few times on behalf of my partner about changes to his prescription items after recent surgery. The standard initial response is to advise that a message has been sent passing on the request. I have always had to chase this up, on one occasion the pharmacy manager intervened to chase up the request with the doctor and subsequently called my partner to explain that there gad been a mix-up with messages (not the first time this had been offered as an explanation for a delay in processing a prescription). It shouldn’t be a struggle to get necessary medication flowing smoothly. I am not impressed with the pharmacy or the somewhat bland and uncaring attitude of the staff who deal with telephone queries abd simply parrot the phrase that a message has been sent.
GP surgery review: hardwicke-house-group-practice
Title: Excellent treatment
Rating: 5 out of 5
Visited: October 2022
My husband has several health conditions and we changed from the surgery we had been with for 52 years. From the receptionists,pharmacists, nurses and the Doctors we have had the best care and found everyone to be helpful and emphatic. Cannot praise them enough. They do sometimes take a while to answer the phone but this is because they are busy and happens in most surgeries nowadays so we accept that but when they do they are helpful, sympathetic and ensure they do everything they can to help you. The doctors are kind and listen to you and never rush you out the door. All round a good experience.
GP surgery review: hardwicke-house-group-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: October 2022
I tired for 2 days to get an appointment , for an ongoing condition , I felt really unwell . Told to ring at 8 o'clock,  tried 15 times to call , got told sorry all receptionists are busy , we can't answer your call , and got cut off 15 times !! When I finally got through , I wa stold sorry no appointments left . This has happened so many times , when I said in a tearful voice , well what am I supposed to do , I need to see a doctor , I got accused of abusing the receptionist , I told her I'm not abusing you I am asking how I am supposed to see a doctor , she told me to get to the surgery at 8 o'clock the next morning , when I said I had to work that day,  she said " well you can't be that bad then " and cut me off! It is impossible to see a doctor at this surgery ! I have had to go to  Colchester hospital twice because I could not get an appointment at this surgery , both times the doctors at the hospital were absolutely livid when I said I cannot get through to the surgery let alone get an appointment , I am disgusted with my treatment , when my partner and I have been with this surgery for 10 years , and have hardly ever used it , because we try to deal with things rather than bother a doctor !
GP surgery review: hardwicke-house-group-practice
Title: Treatment
Rating: 5 out of 5
Visited: October 2022
I cannot fault the care and treatment that I received from this practice.
My GP was prompt in referring me to WSH - where my treatment was superb.
But I would particularly like to thank the practice nurses who dealt with my leg injury. They were unfailingly skilful, caring, and cheerful despite the very obvious pressures they were under.
In total  the treatment I received could not have been better.
GP surgery review: hardwicke-house-group-practice
Title: Telephone appointments are still a nightmare
Rating: 2 out of 5
Visited: October 2022
Appointment system is awfull
Ring at 8am just to get told no appointments left today ring tomorrow.
The doctors do seem nice when you get to see them .
but the reception staff seem to think they are trained medical staff who can decide if you are ill enough to see a doctor and always ask why you want to see the doctor ..patient confidentiality is awfull .
Last time I had to speak to doctor via a phone call .
my Priscriptions always get lost on the way to the chemists.
Blood test appointments take 4 weeks to get from the nearby health centre.
Parking is awfull when busy round the back of the surgery.
Since covid this surgery has gone down a lot
GP surgery review: siam-surgery
Title: Good
Rating: 5 out of 5
Visited: May 2022
The staff are generally helpful, and will do the best the can to get you a oppointment to see someone.
The take care to make sure you have the individual care if you need it
GP surgery review: siam-surgery
Title: Ostracised for not wearing a face covering
Rating: 1 out of 5
Visited: March 2022
I was ostracised and made to sit outside the waiting area like a misbehaving dog for not wearing a face covering.
I was abruptly told to wear a mask before I entered (not asked or recommend to). The guidance to wear a face covering in a healthcare setting was officially withdrawn on the official government website 4 days ago yet I am still being challenged and questioned. I really can’t express how infuriated I am with the way I was made to feel.
GP surgery review: great-bentley-surgery
Title: Excellent and helpful.
Rating: 5 out of 5
Visited: November 2023
I love this practice. We literally haven’t ever had an issue! My son has some complex medical needs and we are always able to get an appointment for him same day. I have also been seen same day for other medical issues, and they have been always on the ball with any communication from the hospital. Thank you for being brilliant to all the staff. They treat me with respect, and listen to me during appointments.
GP surgery review: great-bentley-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2023
I am so impressed by this practice. Receptionists are friendly and helpful. The doctors I have seen are friendly, patient, and extremely thorough.
GP surgery review: great-bentley-surgery
Title: None Better for Service
Rating: 5 out of 5
Visited: June 2023
From the warm welcome at reception, timely appointments, professional and capable behavior by all staff, to follow-ups and feedback, there is none better than Great Bentley surgery.
As in most aspects of life, it comes down to the efforts of individuals and good systems, which make the difference. I have found that everyone at the practice, from reception to doctors and the nursing staff, all are well motivated, good at what they do and sincere.
It gives me great confidence that my health care is in such capable hands. Well done, and thank you.
GP surgery review: great-bentley-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
What an amazing service I attended my ultra sound appointment at 12 20 in colchester within 2 hours the surgery had contacted me with results Amazing Thank you so much
GP surgery review: great-bentley-surgery
Title: Great Practice
Rating: 4 out of 5
Visited: October 2022
Thank you to all receptionists who have gone above and beyond this week to help me one in particular not allowed to name but if I say 6.30 friday evening she will Know how much I appreciated her and the doctors help thank you kindness costs nothing and is always remembered so thank you.
GP surgery review: great-bentley-surgery
Title: Excellent service and practice
Rating: 5 out of 5
Visited: September 2022
Reception so polite and answered my call on a Monday morning within 1 minute or less. Triaged by nurse practitioner by phone call 10 mins later and offered an appointment within half an hour. Seen with 1 minute of arrival at surgery given excellent care from diagnosis to treatment and prescription sent to local pharmacy  for treatment . Pharmacy on the green efficient with dispensing medication .Excellent  service all round
GP surgery review: great-bentley-surgery
Title: Caring practice
Rating: 5 out of 5
Visited: August 2022
This surgery is excellent the receptionists are very helpful the doctors are brilliant I’m pleased I belong to this surgery