janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: west-lodge-surgery
Title: Caring and considerate practice
Rating: 5 out of 5
Visited: November 2022
I have been a patient at Calverley for many years and during this time I have always had the best of care. Always made to feel comfortable.
GP surgery review: west-lodge-surgery
Title: Excellent surgery
Rating: 5 out of 5
Visited: October 2022
As always caring professional and prompt service received the receptionist are always helpful and kind and caring. Even during the hardest times we have all gone through covid, and staff short ect!! Getting an appointment urgent has worked very well for us  I do time it with the TV clock have the number already logged in and press no 1 to save a few seconds and even then I'm in a queue but always get through by hanging in there I fully understand times have changed and gone are the days when we just rang to get an appointment but we and my family have been registered with Calverley since 1961 yes we are very old now lol. Always been highly satisfied at all times my belief if your nice with people, people are nice back well on most occasions. So it's a yes from m and 10 points too so thank you Calverley medical centre .
GP surgery review: chapelthorpe
Title: Caring and considerate
Rating: 5 out of 5
Visited: January 2023
I was nervous and stressed about 2 uncomfortable procedures. The nurse I saw ut me at ease and was so kind. A true professional fulfilling her vocation
GP surgery review: chapelthorpe
Title: Much appreciated care
Rating: 4 out of 5
Visited: January 2023
Your Review:  My husband has had hearing problems so I called the surgery on his behalf. I spoke to someone in reception who has to be commended on her telephone manner, patience and customer care skills. She very quickly made an appointment with a member of the nursing team and explained the expected route the treatment should take. We got an appointment with a member of the nursing staff  for the same day.  The nurse also showed such patience and care when dealing with the problem. She was cheerful, understanding of the difficulties relating to hearing loss and quickly decided she could deal with the problem there and then. At the end of the appointment she explained how to go ahead with a self help routine but made sure we understood what steps to take if there was any further trouble. We felt very reassured at the end of the appointment and really appreciated the way we had been treated throughout the whole process.
GP surgery review: chapelthorpe
Title: Time to care
Rating: 5 out of 5
Visited: December 2022
Having suffered severe acute pain for over two weeks, inability to sleep and fear that my pain would be too great for my prescribed medication I sent a plea for support and assistance to the surgery via Ask My GP.  I was offered an appointment later that day.  As I waited to see the doctor I feared my appointment may be a waste of time, that nothing more could be done.  The doctor invited me to sit down and asked about the history of my pain - not what had prompted my message that morning but rather 'Go back to the beginning and tell me what has been going on.'  He listened, real, obvious active listening.  He demonstrated on the skeleton hanging in his office the potential causes of my pain; he examined me and explained how things may progress.  In particular he described all the ways in which various medications work to relieve pain, how these can be layered to achieve the best possible relief. He mitigated the concern I had developed from reading, as one is instructed to do, all the patient information leaflets that came with each medicine, warning of addiction and risk of using for more than a few days.  He ensured I was aware of the purpose of each medicine and when was the optimum time to use it.  He offered me an additional medicine, not that I was 'required' to take but that I could have available in case I had another night when nothing seemed to have worked.  He gave me his time and attention for at least 20 minutes.  I left the surgery feeling reassured, that I would not be abandoned to struggle with uncontrollable pain.  Since then I have not had any incidents of awful pain, I have taken medication as advised, I have followed the exercises a physio recommended gently, but without feeling I was failing if I could not do each one energetically  several times a day; and I have benefited from two nights of sleep, not 8 hours straight, but good pain-free sleep and am feeling so much better for that.  I do not know what any GP has to do to justify, to managers and statisticians, spending at least twice an allotted  appointment time with one patient but I am extremely grateful that one GP at Chapelthorpe Medical Centre was willing to do so.  As a result I expect I may be able to self manage until I recover, I certainly feel equipped and empowered to do so.  The question I would like to pose to NHS England and everyone trying to run the NHS under pressure is Can a value be placed upon time to care?  Might investing 20 minutes in real caring actually achieve greater benefit that 10 lots of  2 minute uses of NHS online, 111, one line answers, and 'a prescription has been sent to the chemist'. I felt guilty for even having a face to face appointment, but I now do not doubt it represented real value.  Thank you.
GP surgery review: chapelthorpe
Title: Fantastic
Rating: 5 out of 5
Visited: December 2022
I had my first smear test at the surgery after admittedly putting it off for a while, the nurse was super reassuring and talked me through everything. The procedure was very quick and painless, and I was made to feel comfortable throughout
GP surgery review: chapelthorpe
Title: A system imploding
Rating: 1 out of 5
Visited: November 2022
Amongst other concerns, already shared with the practice, I waited all day today for the Doctor to ring as arranged via an appointment they offered.  It’s now 22.05 and I’m still waiting. I was discharged from hospital only last week. I needed to talk to the GP about serious health issues diagnosed. I was offered an appointment and it didn’t happen. We even checked after lunch and were assured the GP would call me.
GP surgery review: chapelthorpe
Title: B12 Injection
Rating: 5 out of 5
Visited: October 2022
i have been having B12 injections for many years and the one i had on 11th of October 2022 was the best i have ever had i did not feel a thing it was very good and the staff were friendly and efficient
GP surgery review: chapelthorpe
Title: Brilliant experience and lovely nurses
Rating: 5 out of 5
Visited: October 2022
I had a great experience this morning. Uncomfortable procedure made very comfortable, easy and quick. Had a trainee nurse who did absolutely marvellous, one of best times I have had it done. Supervised by a very supportive and reassuring nurse. Offered flu jab whilst there avoiding the need for another appointment. Really pleased and grateful to theses two ladies. A credit to the surgery and profession :-) Sharon
GP surgery review: chapelthorpe
Title: Fantastic Service
Rating: 5 out of 5
Visited: September 2022
After outlining my health concerns online I received a telephone response from the GP and was seen the same day. I was listened to; given a range of tests; including blood test and chest X-ray which were followed up with another telephone call. The service was second to none both in terms of speed; being treated with respect and having my concerns thoroughly addressed. I could not have asked for more. Thank you
GP surgery review: chapelthorpe
Title: I no longer feel safe in their care
Rating: 1 out of 5
Visited: September 2022
This Surgery is a diasaster. When Trying to call after 11 - today I heard the receptionist pick and then hang up each tim after a 10 minute wait. Its impossible to get to speak to anyone. I was trying to expidite my emergency critical care medication which Im on for life after heart surgery 3 years ago, this is now week3 of trying. Ive still to see a doctor as this surgery has no delegated so much to nurses, pharmacists, receptionists, Ask My GP, it has become ridiculous and ineffective. It seems they are so short of Doctors its anything to palm off the workload to someone else. This would work fine if the handover between these subordinates was effectove but it isnt, Im desperate to leave as I dont feel safe.   I medntioned this in detaI to a Doctor during last years review which was conducted by a doctor on my assistance who told me they appreciated the feedback, it has sadly done no good.
GP surgery review: chapelthorpe
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
I used 'Ask My Gp' this morning and within minutes my phone rang.
It was the practice I had used to 'Ask My Gp'.
I said to the lady who had phoned me 'What an efficient service. i said 'That was fantastic to get a reply that fast !!!'.
Thank you.
GP surgery review: lupset-health-centre
Title: An update on my review dated 10th August
Rating: 3 out of 5
Visited: August 2022
I managed to get a face-to-face appointment on the 12th of August   Thank you to the member of staff who prescribed the anti-biotics I desperately needed.
GP surgery review: lupset-health-centre
Title: Ridiculous
Rating: 1 out of 5
Visited: August 2022
I understand that the practice is very busy etc&not saying the staff don’t work hard,but there needs to be changes in getting an appointment,every single time I try get an appointment it’s hell,I ring at bang on8am,to wait on hold for over an hour,one time was 1hour 47 mins,for them then to say no appointments,can’t make one for the next day and to try again from8am the next day, it is beyond stressful&upsetting for people,everyone I know who are registered at other practices have nothing like this problem so why is it still such a nightmare?this seriously needs changing as surely it’s not pleasant for reception staff etc having to deal with upset,anxious and angry patients. I have issues I haven’t even seen the doctor for now as I can’t deal with the issue of trying to get an appointment. Please change this system it is not working&hasn’t for a long time now.
GP surgery review: lupset-health-centre
Title: Two calls on hold 1 hour 20 in total, still no appointment
Rating: 1 out of 5
Visited: July 2022
My son has an eye infection, he’s 5. I called the doctors this morning, waited on hold 40 mins. Then the lady on reception said I would have to call back at 2 for an “emergency apt” so I called at 2 and by nearly 3pm the phone had still not been answered. Leaves you no choice but to attend a and e. this is such poor service, and it’s happened numerous times before. Covid is not an excuse as these issues pre date Covid. I am looking into moving surgeries. It’s completely unreasonable to expect people to do this just to get a poorly Child an appointment to see a doctor. Terrible terrible service.
GP surgery review: lupset-health-centre
Title: Utterly horrendous
Rating: 1 out of 5
Visited: June 2022
Gives me so much stress having to call for an appointment here,tried all week to get thru to be greeted with automated msg all
Appointments gone,eventually one day Get thru- after being on hold for 1 hour 43 mins, to be told no appointments available and none to be pre booked. I understand it’s busy I have worked in several practices, but this is unacceptable it is EVERY TIME, I came off the phone in tears I was that upset and angry. Please for Christ’s sake sort this out because it’s absolutely appalling!!!!!
GP surgery review: lupset-health-centre
Title: Appalling telephone receptionists
Rating: 1 out of 5
Visited: May 2022
Started to ring the surgery to book a blood test appointment at 9.30 this morning. Waited over 50mins to get through. When I finally got through the receptionist cut me off!! Immediately rang back and had to wait another 30mins. This has happened many times before and I do feel that something seriously needs to be done about the waiting times to get through on the phone. Not everyone has time to sit and wait in a queue for all this time when they are working. The receptionist staff have a really bad attitude and need training in customer service. Why am I always made to feel like a burden to book an appointment. The calls should be monitored by management to see how they are treating their patients. The only reason I am having all these blood tests in the first place is because for some unknown reason all my doctors records have been lost.This was only discovered when I asked one the nurses about a free flu jab due to my coeliac disease and was told it wasn't on my records!! I was diagnosed with this nearly 30 years ago and I am now having to prove all my conditions all over again. Unbelievable!
GP surgery review: lupset-health-centre
Title: Worst surgery ever
Rating: 1 out of 5
Visited: March 2022
I’ve finally got to see a doctor last week because of a chest infection, got antibiotics but run out , phoned today waiting on the phone for over 55 minutes then put on hold then rang again then put on hold then to be told no appointment call at 8am to go in a queue for the same time then to be told no appointments left , some people have to work and haven’t got time like people who don’t , I just can’t understand why there is no appointments for people who work , all appointments after 4 should be left for people who work , so basically if you don’t work you have a chance of a appointment if you work you don’t , so now I still have the chest infection which could get worse , I even took a screen shot of the length of time , I can’t even give this surgery a 1 ⭐️
GP surgery review: lupset-health-centre
Title: Disgusting customer service
Rating: 1 out of 5
Visited: January 2022
I contacted lupset health care centre about my 4 month old baby on 10/01/2022 who is lactose intolerant & she said she couldn't help me and told me to call again the following day at 8am. So on the 11/01/2022 at 8am I contacted the doctors & could not get threw. I then called again at 9 still couldn't get threw & then eventually got threw at 11:30am when I was basically called a liar and said there's no appointments left and ide have too wait till 2 for emergency appointments The girl on reception then told me she would get the manager too check the call logs which I was absolutely fine with because I did try too call on numerous occasions & then she returned to the call to say I never called cause there's no trace of my number. (She had my old number) I then gave her my new number & mins number I contacted on and she didn't even bother too check for the right numbers!! she told me to phone back at 2 Her tone & attitude was absolutely disgusting clearly she's not good with customer service because you don't treat and speak too people like she did. As I was upset I then called my mum and she went too the doctors too see if she could help get me a appointment quicker as my son needs his milk otherwise he would end up really poorly & she then carried on saying she was told too call at 8am she repeated this too my mum about 5 times again with a a bad manner! But as I said before I did call 3 times before I got threw and she was having none of it and didn't help me. I will be changing doctors as this is the 3rd time I have had reception staff talk too me in a bad manner & I have seen other people been treated the same! It's not acceptable especially in a work place like a doctors. It needs to be dealt with as she is lucky I haven't gone too the doctors myself! So rude! Thankyou!
GP surgery review: ossett-surgery
Title: Good service most of the time
Rating: 5 out of 5
Visited: March 2023
My prescription was unavailable at the chemist due to short supplies, one call to the surgery and a replacement was issued.
Good service better than trying to get a doctors appointment by telephone at 8.00am.
GP surgery review: ossett-surgery
Title: Excellent
Rating: 5 out of 5
Visited: March 2023
Doctors and nurses and all the staff are superb.but the new system with repeat prescriptions maybe having teething problems as it taken me two weeks and two prescriptions to receive my medication
GP surgery review: ossett-surgery
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
As I have to have my blood pressure taken every day at the moment which makes me anxious, the Receptionists are truly wonderful staying with me as the machine takes the readings. Thank you ladies for your patience and understanding.
GP surgery review: ossett-surgery
Title: Quick resolution
Rating: 5 out of 5
Visited: March 2023
Polite and friendly staff member. Helpful at resolving a prescription issue. Prompt response. Got through on the phone quite quickly too.
GP surgery review: ossett-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: March 2023
All staff are professional,patient,kind and helpful but would especially like to thank the receptionists, whenever i call with a problem they are very prompt at sorting queries out and are so good at keeping you informed at every stage.
GP surgery review: ossett-surgery
Title: Great service
Rating: 5 out of 5
Visited: March 2023
Needed an appt change,the receptionist was polite respectful and very professional.The change of appt was done with no problem.
GP surgery review: ossett-surgery
Title: Wonderful Practice
Rating: 5 out of 5
Visited: January 2023
I always have a good experience when phoning the Practice and am always taken care of with whatever query I ask about. 
Staff on Reception and al Doctors are very professional and very empathetic and caring. 
Very appreciative and thankful for all the help and support I have received so far.
GP surgery review: ossett-surgery
Title: Excellent service
Rating: 4 out of 5
Visited: January 2023
The receptionist I spoke to on the telephone was very professional and helpful and rang me back within the time frame with an appointment couldn’t ask for better service
GP surgery review: ossett-surgery
Title: Another first rate service from the practice
Rating: 5 out of 5
Visited: December 2022
The receptionist who dealt with my query could not have been more helpful.most reassuring when you are in your eighties and not that computer savvy.Many thanks
GP surgery review: wetherby-surgery
Title: Overall satisfaction
Rating: 5 out of 5
Visited: April 2022
Reception always makes you feel welcome and deals with your situation promptly and efficiently. The nursing staff are always pleasant and courteous
GP surgery review: wetherby-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
All the staff and the doctors are always very pleasant and helpful.  I Never feel rushed and feel they are competent.
GP surgery review: wetherby-surgery
Title: Very helpful
Rating: 5 out of 5
Visited: April 2022
The staff were very helpful and polite, with no problems getting a urgent appointment that I needed
GP surgery review: wetherby-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: March 2022
Can not praise this surgery enough, even through tough times they have maintained 100% patient care, i for one am very glad to be a patient here!!! Thank You x
GP surgery review: wetherby-surgery
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
Lovley practice with friendly professional staff  who are always happy to help. The practice staff go out of there way to assist all the patients needs and will happlt get you the best care you need.
GP surgery review: wetherby-surgery
Title: Responsive
Rating: 5 out of 5
Visited: March 2022
Was seen promptly when I had a medical problem  and started on medication. Follow up precise and timely. Staff all very professional and friendly.. all my family have found this to be the case.. signposted well by the reception staff,  so I was seeing the right healthcare professional
GP surgery review: wetherby-surgery
Title: First class practice
Rating: 5 out of 5
Visited: March 2022
Can’t speak highly enough of the expertise, warmth and attentiveness of the team, who exemplify the very best of the profession. From the reception team, nursing and GP’s, nothing is too much trouble, with appointments made quickly and smoothly.
Superb practice all round.
GP surgery review: wetherby-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: March 2022
Always found them friendly and proficient always answered  any question's  I had very quick at answering phones
GP surgery review: wetherby-surgery
Title: excellent practice and staff
Rating: 5 out of 5
Visited: March 2022
excellent experience from start to finish
reception are always friendly and profesional 
the nurses and doctors as well as the support staff do a truly great job under the current difficult cicumstances
Highly recommended could not praise them highly enough
GP surgery review: wetherby-surgery
Title: Fantastic service in times of crisis
Rating: 5 out of 5
Visited: March 2022
Absolutely blown away by the service I have received whilst suffering and recovering from Covid. 
Prompt efficient and most of all so caring.
GP surgery review: aire-valley-surgery
Title: Great practice and over all care
Rating: 5 out of 5
Visited: March 2023
The online system is so simple to use and I was called within an hour within an appointment time. 

The advanced nurse practitioner was brilliant. Very thorough with questioning to find the root of my problem and explaining the cause and solutions. I felt at ease and listened to. Thank you very much. 

Great service all round.
GP surgery review: aire-valley-surgery
Title: Very efficient
Rating: 5 out of 5
Visited: February 2023
Completed the online reception form at 8am for my 5 year old daughter, received a call at 8.50 offering a GP appt. GP appt at 9.30am and all done and dusted at 9.50am. 
Efficient and seemless.
GP surgery review: aire-valley-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: February 2023
We recently moved to the area and registered with the practice. The system was simple and straightforward and we immediately felt supported. I was called for a review appointment relating yo ling term health issues, and subsequent annual tests, as well as a telephone consultation. I cannot praise the practice more highly. Very very impressed! Thank you.
GP surgery review: aire-valley-surgery
Title: Superb response
Rating: 5 out of 5
Visited: February 2023
I made an online enquiry at 14:48 today and received a call from the surgery at 15:25 to ask if I could attend an appointment at 16:00.

By 16:15 I had been examined and diagnosed and a prescription was on its way to the pharmacy I use. The medication was in my hands by 16:35.

They say the NHS is closed for business and you can't get a GP appointment but this level of service is pretty much standard at Aire Valley!
GP surgery review: aire-valley-surgery
Title: Very good and quick service
Rating: 5 out of 5
Visited: February 2023
I had an appt reply within 3 hours of online request. Saw a PA within 2 days and he immediately sent me exercises and physio contact.
GP surgery review: aire-valley-surgery
Title: Great service and great staff
Rating: 5 out of 5
Visited: December 2022
I visited the surgery twice in December for separate non urgent issues concerning my two children. Although it's now taking longer to get a non urgent GP appointment, I have every confidence that the staff at Aire Valley have done a great job at triaging appointment requests. Each time we saw the GP she was thorough and took the time to explain different treatment options. I'm really grateful to have such a good a GP practice. Thank you Aire Valley.
GP surgery review: aire-valley-surgery
Title: Fantastic practice using excellent technology
Rating: 5 out of 5
Visited: December 2022
I feel very lucky to have you this surgery as our practice. The staff are excellent, including the doctors, nurses and administrative staff. They deliver top class service and nothing is too much trouble. In addition, we regularly make use of the online reception which is an invaluable resource. I know many people I speak to (who are registered with other surgeries) have to sit and wait in lengthy queues on the phone to get an appointment - not for us! Thank you Aire Valley Surgery!