janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: lifeboat-quay-medical-centre
Title: No appointments and very unhelpful Reception staff
Rating: 1 out of 5
Visited: May 2023
I need a face to face appointment as soon as possible
I am a medical professional with a genuine problem and rarely ask to see a GP
I tried to complete an online consultation but it was over capacity and closed at 9 in the morning.
I called to make an appointment, after 45 minutes on hold (even though I was only number 6 in the queue) I eventually got through to be told there were no face to face appointments available at all and I was offered a telephone consultation in 5 weeks time !! 
I explained that I could not wait that long and needed to be seen sooner and asked for a triage call to which the response was " your problem is not urgent and is only routine"  by a receptionist  with no medical knowledge who showed zero compassion and could not be bothered to help me.
In desperation I took a letter to reception and asked for it to be given to the duty doctor requesting a telephone consultation still waiting for a response 
Appalling that there are no face to face appointments and you can't get a phone consultation unless the receptionist deems you worthy, simply not enough doctors and should not be taking on more patients 
I will be looking for another practice and would not recommend this one at all
GP surgery review: lifeboat-quay-medical-centre
Title: Going downhill
Rating: 1 out of 5
Visited: April 2023
I ordered my medication on line as recommended by the practice. When collecting I found out that I was short by 2 medications. Called the practice and with option 5 I was put on hold and I was number 2 in queue and probably after 25 minutes I was number 1. I kept on hold for another 10 minutes when I realised that it is better I walk down to the clinic instead. After almost 40 minutes of holding on line I was disconnected. I went to the reception and enquired about my missing prescription which after some time was told by another young girl at the back office that they had missed them as it was done by some trainee. A very lame excuse from a professional who is in charge of medications for the patients. If a trainee is handling the prescriptions than is not she/he supervised? Anyway then I was told that a new prescription will be forwarded in the evening and I will get my missing medication on the following day which is a Saturday. But as a rule the prescriptions take at least 48 hours at the pharmacy to process so that makes it to following week before I get my medications. I was given an apology which I have to be satisfied with but how can I accept that when this was not the first time it has happened at this surgery. Moreover about my phone call I was told that phones are not manned during afternoon time so your staff think that we as patients are stupid who call on an open line and wait for 45 minutes without being attended to because the phone line is not manned. What is wrong with you people who act as the most unprofessional manner in the most responsible place??? I would definitely love you guys get treated in the same way as us. We are warned by your office that you will not tolerate abusive behaviour but if your staff come up aggressive behaviour and is right on your face than that is acceptable by you. I have been with this surgery for the last 23 years (Carlisle House before) but the standards are just going down and am very disappointed at this latter stage of my life when I am more dependent on the Surgery. Need to do some improvement at the office area now as I am not the only one who is complaining about the services given by you front desk staff.
GP surgery review: lifeboat-quay-medical-centre
Title: Don't waste ur time with them
Rating: 1 out of 5
Visited: March 2023
My son has been with this surgery about year and in that year he's tryed many time to get a face to face appointment with the dr about his mental health issues all he gets is a rude phone call from a Dr saying they will give him 5 days of sleeping tablets (joke) , he tryed again yesterday as he feels he can't go on like this and cried his heart out I was that worried he would do something silly to himself so I called and was told no appointment but someone would call him back , Dr did call back but yet again said he could have 5 days of sleeping tablets what the hell I put the phone down and got my son in the car and went to a different surgery round the corner from life boat medical we went in was greated but a lovely lady who spoke very softly to us I expected what was happening to my son and she said let's get you sorted young man we filled some papers work for him to sign up to this surgery , before we left he was given an appointment the next day to see a Dr, the lady on reception even called my son later on in the day to make sure he was OK,
GP surgery review: lifeboat-quay-medical-centre
Title: Rude and unprofessional
Rating: 1 out of 5
Visited: January 2023
This surgery has terrible patient service and communication. I experienced rude and impatient behaviour. Was accused of trying to fiddle the system but I explained I was actually trying to save them time by not coming in even though the doctor had asked me to come in. They didn’t listen. Very rude, talking over me, then refused to give their name. Not the first time I have had an issue with this surgery, and I have only been here six months!
GP surgery review: lifeboat-quay-medical-centre
Title: Losing Confidence in Dr Surgery
Rating: 0 out of 5
Visited: October 2022
My last two (one for me, one for my child) e-consults have gone past the time they said they would get back to me, the last one I had to chase them for it. I have been on high dosage of anti depressants for the past 7 years but have not had a mental health check up in over 5 years, they just keep prescribing me the same amount every month.  
Am also on tablets for intercranal hypertension, was discharged from the eye clinic, in their letter they wanted my daily dosage reduced, this was 2 years ago, if not more, still haven’t been seen by my GP regarding this or even had a check up to see if I have any swelling behind my eyes or anything.  
I am really starting to lose confidence in this doctors surgery and really don’t feel that they are there for the patients. Whenever I try to make an appointment I get told to do an e-consult and then they don’t get back to me until after the time.
GP surgery review: lifeboat-quay-medical-centre
Title: Unsatisfactory standard of care
Rating: 1 out of 5
Visited: July 2022
This practice does not have enough doctors for the number of patients on its books.  When you finally get through to reception you are told there are no appointments for weeks in advance and, even then, it will be a phone interview rather than face to face.  I was informed I would be put on a waiting list for an appointment (as if my medical condition can be put on "hold" to suit the staffing schedule!)  7 days later and still no contact from the surgery. When I rang back I was told that only emergencies would be given a phone interview and I was actually asked by the receptionist to describe why I was desperate to talk to a doctor! Despite the fact that I was clearly distraught and on the verge of tears at the lack of response, care or level of professional responsibility for patients. I need a referral to a consultant for dementia and yet this apparently does not warrant a prompt response from the practice.  Disgraceful.
GP surgery review: lifeboat-quay-medical-centre
Title: Excellent surgery
Rating: 5 out of 5
Visited: May 2022
I had a blood test yesterday afternoon by your phlebotomist ,on the Thursday 26. May it was extremely professionally carried out and she was very helpful and also very pleasant,
GP surgery review: poole-town-surgery
Title: A lovely team at Poole Town Surgery
Rating: 5 out of 5
Visited: October 2023
I want to thank the staff at Poole Town Suegery. I needed to see a doctor urgently today and was feeling scared because of an unexpected medical development. The kind receptionist went out of her way to help me get a same-day appointment. The GP I saw took all appropriate steps, explained what would happen next, took bloods and made a referral. She was professional in her approach. I came out of the appointment feeling reassured. All staff and the doctor were incredibly kind.
GP surgery review: the-rosemary-health-ctr
Title: Fantastic practice
Rating: 5 out of 5
Visited: December 2022
We, as a family have been with this practice for many years.'They are caring,responsive and a friendly practice
Over this considerable time ,despite retirements etc the practice has not changed in their attitude to their patients .
Even with the present times of demand they are the same caring 
 practice as they always were
GP surgery review: the-rosemary-health-ctr
Title: Appointments
Rating: 4 out of 5
Visited: January 2022
Rang around 8am, 7th in queue, got through asked for an appointment with a specific  Dr tokd all his morning appointments had gone but to ring beck after 11 as he had a few appointments which would be released.   I rang back after 11 different Receptionist asked for appointment with the Dr I would have like to see, was very discourteous told 'You can't expect to ring on the day and make an appointment with the Doctor of your choice you can only do that by forward booking' so why did the first receptionist advise me to this
Very Rude and had a poor telephone manner
GP surgery review: canford-heath-group-pract
Title: Worst experience ever
Rating: 0 out of 5
Visited: January 2024
I had meniscus injury after skiing- tried conservative management at home. However, struggling to sleep because of the pain but physiotherapist who examined clinically not empathetic at all. Just asked me to take me pain relief. The reason why I book in to get referred to MSK team, get outpatient MRI knee and some pain relief like naproxen which requires prescription. He refused for me to be referred to MSK team neither even offer me any prescriptions for analgesia. I have done my own conservative management at home but clearly struggling that why I booked in. I  have wasted my time seeing a physiotherapist - who clearly doesn’t even know how to treat a patient with pain.  I am extremely disappointed with the service I got.
GP surgery review: canford-heath-group-pract
Title: Feeling ignored and unwanted
Rating: 1 out of 5
Visited: January 2022
I've been going through a lot in the last 10 years and I feel utterly alone and a burden. I have been with this surgery since I was born and I've not really had much to complain about until now. The 'old guard', so to speak, were utterly brilliant. Unfortunately, after a retirement, I have been assigned from GP to GP and all of them have never given me the care I need. What's worse is I have gone away with the distinct impression they would rather I didn't make an appointment. My concerns, questions and feeling of despair have been dismissed or ignored, like I'm some kind of crazed hypochondriac.  

The type of things that have been happening are major hospitalisations that should have killed me. I don't know why this is happening and I can't find an answer? Everyone seems too busy or it's to difficult to figure out. I'm not sure if this is the right opinion to have, but I don't care about finding out what's wrong with me anymore. I would change GPs, to try an find an answer, but what would that achieve? It's certainly not like the television shows. I don't feel like there's someone that cares or is interested in figuring out this puzzle. 

I will just continue trying to live as clean and healthily as possible, and hope that I get to watch my kids grow up. I'm fed up of eating tablet after tablet, and getting no answers or support.
GP surgery review: the-hadleigh-practice
Title: So lucky
Rating: 5 out of 5
Visited: October 2023
We are so lucky to be registered at the Hadleigh Practice. The flu clinic was so well organised; literally in and out in 5 minutes.
GP surgery review: the-hadleigh-practice
Title: Great experience
Rating: 5 out of 5
Visited: October 2023
Very friendly staff throughout, from greeting, through vaccination, to the goodbye!
Efficient.
On time.
Painless.
GP surgery review: the-hadleigh-practice
Title: Great organisation for flu jabs as usual
Rating: 4 out of 5
Visited: October 2023
Despite moving the flu jab sessions back to the surgery rather than the local school, the service was as well organised, quick and easy as usual. We didn't use the surgery car park but it didn't look as busy as we thought it might. Everyone was helpful and friendly as usual and despite arriving early, it wasn't a problem and we were in and out within minutes
GP surgery review: the-hadleigh-practice
Title: Efficient flu jabs
Rating: 5 out of 5
Visited: October 2023
My wife and I were in and out in virtually no time.  Painless injections too which was a bonus.  All very good!
GP surgery review: the-hadleigh-practice
Title: Flu vaccination
Rating: 5 out of 5
Visited: October 2023
Booking the flu vaccination was easy and convenient via text link. Flu clinic on a Saturday was well organised, quick and easy access.
GP surgery review: the-hadleigh-practice
Title: Organisation for flu jab
Rating: 5 out of 5
Visited: October 2023
Very well organised. All involved helpful and friendly.  Was in the surgery less than 2 minutes having the flu jab
GP surgery review: the-hadleigh-practice
Title: Well organised
Rating: 5 out of 5
Visited: October 2023
Went for a 'flu jab, whole process was well organised from making the booking to a short queue at the clinic.  Staff were friendly and efficient.
GP surgery review: the-hadleigh-practice
Title: Flu Clinic
Rating: 4 out of 5
Visited: October 2023
Attending the Flu clinic  - very well organised, ran very smoothly and everyone was processed very quickly.  All staff and volunteers were very friendly and helpful.  Only downside there were more cars than there were spaces in the car park which caused a little bit of a log jam!
GP surgery review: the-hadleigh-practice
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
Went for my Flu vaccination at Corfe Mullen surgery. Very efficient and great organisation. Staff directing so you knew where to go. Excellent.
GP surgery review: the-hadleigh-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
My husband and I attended Hadleigh Lodge for our flu jabs this morning. As usual the practice performed a well organised professional service.
GP surgery review: the-harvey-practice
Title: Impossible to get through on phone
Rating: 3 out of 5
Visited: June 2023
I have tried to contact the surgery on several occasions over recent days. I can never get through. I am left on hold with some awful music playing and am told my call is very important which it obviously isn't. In the end I put the phone down as I do not have time to just sit on the phone waiting. The last time it was over 10 minutes on hold and still not answered.
GP surgery review: the-harvey-practice
Title: New systems are not effective
Rating: 2 out of 5
Visited: November 2022
All appointments are telephone calls with the doctor only making face to face appointments.
Blood tests are a 3-6 week wait time.
Results then have to be chased up often using e consult system, which results in you being given a phone call made for 3-5 weeks later.
Phone call appointments are based on a morning or afternoon surgery window resulting in you needing to keep the phone line free for about 4 hours. If you do miss call you get a text message with details and no call back. 
Its taken over 6 months to get results from tests for a condition and still no further forward in getting support. 
Surgery needs to start committing to small windows for phone calls.
Attempting to return a call if missed.
If the issue can be dealt with by email or text system then this should be done at the point of enquiry on the econsult system rather than needing to wait unnecessarily for a phone call.
GP surgery review: the-harvey-practice
Title: Good service to the community
Rating: 5 out of 5
Visited: October 2022
I’ve always had effective treatment from the practice with phone or face to face appointments being in sensible timescales. All staff are courteous and the facilities are clean and modern.
GP surgery review: bere-regis-surgery
Title: Great practice and brilliant staff
Rating: 5 out of 5
Visited: May 2023
I was recently unable to get the only drug that I don’t have horrible reactions to and the pharmacist took all the stress away from me by doing the sourcing of where I could get it locally. Thankyou for all your help with this and it’s much appreciated that you went above and beyond for me
GP surgery review: bere-regis-surgery
Title: No problems great team.
Rating: 5 out of 5
Visited: July 2022
Always polite and very respectful, the Doctors and nursing staff always listen to what the patient has to say. Over some 15 yrs as a patient at this practice, never one bad experience, thanks to all concerned so professional. They all go out of their way to accommodate their patients, the in house pharmacy is first class as is the staff who work in it. The nursing staff is of a very high standard and as are the Doctors also, this is a hard working team that are highly respected and much appreciated.
GP surgery review: corfe-castle-surgery
Title: First rate
Rating: 5 out of 5
Visited: November 2022
I registered as a temporary patient while in the area and was amazed, and gratified by the prompt attention what turned out to be a minor concern received. Truly an exemplary practice.
GP surgery review: corfe-castle-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: September 2022
I was visiting the area and needed medical assistance today.  I was amazed at the quick response from the reception team and saw the doctor in less than an hour later.  Diagnosed my problem and provided medication and hopefully I can soon enjoy my first visit to beautiful Dorsey.  Thank you medical team.
GP surgery review: corfe-castle-surgery
Title: Excellent Care
Rating: 5 out of 5
Visited: August 2022
I registered with Corfe Castle Surgery as a temporary patient when I became quite ill on holiday. The care and treatment I received was absolutely excellent; I am so grateful for the help that I received there.
GP surgery review: swanage-medical-practice
Title: Incompetent
Rating: 1 out of 5
Visited: April 2023
After my last review of having issues with blood test appointments yet again I have problems! I was supposed to be contacted by the surgery to book an appt for medically necessary regular blood tests and this is not being done in a timely manner. I was 2 weeks late with my last test due to not being contacted and this test I am 1 month overdue. I booked my own appt online in the end due to the appt booked for me being very late, to be rung this morning and told that I couldn’t have the appt as it was for blood pressure. I advised the receptionist that I specifically booked a blood Test appt and actually screenshot the page when I booked it to be basically called a liar. I would rather travel 2.5hrs to my previous doctors surgery than come to Swanage medical practice if I could.
GP surgery review: swanage-medical-practice
Title: Very rapid response
Rating: 5 out of 5
Visited: August 2022
I realised I didn’t have enough medication to cover an extended trip abroad, departing in a few hours. The situation was complicated by my prescription being drawn up abroad. The receptionist, clinical adviser, prescribing doctor and pharmacist sorted it all within 3 hours and I was able to travel with a full load of meds. Great service! Thanks!
GP surgery review: the-wellbridge-practice
Title: Great GP Doctors
Rating: 1 out of 5
Visited: May 2023
Great interaction with the actual doctor with no problems. Receiving inappropriate attitude from reception for needing an appointment unacceptable. Repeat medication was prescribed for 6 months, I believe I've spent more time without the medication than with it due to not being able to attend the 'in house' pharmacy due to work commitments and not being able to afford time off work to attend the day time only pharmacy which is also closed at the we(ekend. I tried organising a third party pharmacy to obtain and deliver my medication 'pharmacy 2 u' recommended to my partner who is with a different GP surgery, by her GP Doctor) it seems my doctor will not sign my prescription for a third party pharmacy after several requests by Pharmacy  2 u. This 'ties me in to only being able to use the wellbridge pharmacy.
gp interaction was totally let down by the inability to obtain medication for anxiety, causing further exasperated anxiety. Just the thought of any communication with this surgery causes me extreme panic.
GP surgery review: the-wellbridge-practice
Title: Fantastic practice and staff
Rating: 5 out of 5
Visited: September 2022
My dad sadly passed away recently but I want to say a huge thank you to everyone in the practice. Receptions staff going above and beyond, the caring dedication of the doctors and the district nursing team. Everyone supported my dad, myself and my sister as we tried to make his last few weeks as comfortable and the best we could. Achieving his wish to be with us until the end. Even then a very kind GP came at the very end of his day to do what we needed him to do and more. He knows who that is and we thank you again. My sister and I just wanted to let you know we will always be grateful for everything you did. Thank you , keep doing what you do, you are an amazing group of people and a fantastic team.
GP surgery review: the-wellbridge-practice
Title: Responsive and caring
Rating: 5 out of 5
Visited: August 2022
The receptionist and GP devoted additional time in their busy day to see me with an issue that couldnt be left overnight. Its not easy for people to have to change a schedule and process, but they did with a smile and professionalism - thank you
GP surgery review: the-wellbridge-practice
Title: Really helped me recently, great service all round
Rating: 5 out of 5
Visited: July 2022
Thank you so much to all your team for helping me recently after a difficult time. Your reception and nursing staff have been particularly helpful and accommodating. Thank you for the job you do, really appreciate it.
GP surgery review: the-wellbridge-practice
Title: Kind, thoughtful and professional service from the nurses
Rating: 5 out of 5
Visited: June 2022
I suffered a severe laceration to my leg which required regular dressings over an 8 week period. All three nurses that I saw were exceptional in their duties. They were kind, considerate and professional in all that they did whilst also having a welcomed sense of humour. I cannot praise and thank them enough.
GP surgery review: the-wellbridge-practice
Title: Unsatisfactory
Rating: 1 out of 5
Visited: April 2022
Couldn't get medication which had supposedly been put through to the dispensary but hadn't. Unable to book an appointment and unable to do e-consultancy. Basically very bad for a doctors surgery, no wonder hospitals are over run with patients. Ailments don't go away because you cannot contact a doctor.
GP surgery review: wareham-surgery
Title: Felt listened to
Rating: 5 out of 5
Visited: July 2023
Really cannot praise this practice enough I actually felt listened to and supported , didn’t feel rushed and nurse was extremely empathetic and knowledgeable , came home feeling so much relief that she understood how I was feeling and helped me … cannot fault the surgery reception staff where polite , kind and efficient
GP surgery review: wareham-surgery
Title: Prompt and efficient service
Rating: 5 out of 5
Visited: April 2023
Thank you to the receptionist who was so helpful when we contacted the surgery following a fall my mother had 
sustained. It was late but she her response and the steps she took on our behalf to deal with our concerns was reassuring and so appreciated.