janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: winyates-health-centre
Title: Efficient Practice
Rating: 5 out of 5
Visited: January 2024
The triage form, although online, is easy to complete and you know you will get a response that day. The triage team are efficient, quick to respond and make new appointments for you. The reception staff are friendly and welcoming. They follow up things  and in my experience get back to me if needed. The medical team are professional and caring. They communicate well and listen. On the times I have visited a nurse or Doctor I have not waited long and they are prepared and know why I am there. Being linked to a pharmacy is advantageous. I would recommend this practice.
GP surgery review: winyates-health-centre
Title: Amazing staff
Rating: 5 out of 5
Visited: December 2023
Had an issue with a change of medication prescription, 3 different member of staff went above and beyond to resolve it for me, rang me to to let me know it had been sorted out,  can't praise them highly enough for there kindness professionalism and helpfulness,  they saved me from a complete meltdown as the doctors and chemist shut for Christmas tomorrow and I didn't think it would get resolved
GP surgery review: winyates-health-centre
Title: impossible to get a appointment
Rating: 2 out of 5
Visited: November 2023
I have been trying to get a appointment for weeks. 
i have a problem that is getting worse and worse and i have been the pharmacy and they advise to go to my GP. 
i have a skin  abscess and its getting worse and worse and needs treatment but for 3 weeks i cant get an appointment.
it is now so sore and red. 
I have been told you cant book an appointment for stay a weeks times which is a joke. what if your GP requests it you must be able to. Somethings needs to be done .
Your making problems worse for people with this booking system.
GP surgery review: winyates-health-centre
Title: Pointless
Rating: 1 out of 5
Visited: November 2023
Spent 2 months trying to get a appointment, no joy just been to a and e who said my gp needs to see me.if I can't contact anyone how does that work. Now I'm on on stepping 3 of 11 writing a flipping review when I need medical attention
GP surgery review: winyates-health-centre
Title: Don’t Bother
Rating: 1 out of 5
Visited: August 2023
i’ve been out of my ADHD prescription for over a month now. i have tried to call numerous times to arrange this, however i have been told every time that they can’t help me, and to call at 8 in the morning. i work late nights and it is basically impossible for me to be awake at such a ridiculous time in the morning. i have been with this practice all my life, and since COVID the whole place has lost and positive opinion from anyone about the service they provide. everyone understands how difficult COVID was on the NHS however it has now been 3 years, and the service has not improved, if anything it has gotten worse over the last 3 years. something really needs to be done, the problems this health centre are causing the community are starting to have a massive impact on everyone, even though the NHS are meant to ‘help’ people. the staff are extremely rude also.
GP surgery review: winyates-health-centre
Title: Appointment issues
Rating: 4 out of 5
Visited: August 2023
I needed an urgent review but have with many others been on the phone at 08:30 and been in a que of 30+ in the past. 
I tried booking via the triage system online at 08:00 for the first time and received a text saying my request would be dealt with within 2 hours. 
I panicked and thought if it’s not dealt with within the 2 hours once again I’ll miss out on an appointment. 
I then also phoned at 08:30 and again, the que was +30. Whilst waiting and it was literally about 08:35 I received a text giving me a face to face appointment that day. 
Within the online request I’d stated my preferred practitioner as I have been treated by this GP for many years and was impressed that that’s who I’d been booked to see. 
Also, recently my daughter has received good care and has had referrals made for her very quickly which has resulted in her accessing the care from the appropriate service for her quickly. 
I have been with this practice for 43 years. Also I work within the NHS and have done so since 2003 so I have seen the changes and
Pressures from both sides and have had recent experience within a GP surgery. So I do understand the pressures. 
My advice would be if you are able to access the online booking system then I would recommend it and then for service users who don’t have access to internet services they will be more likely to get through sooner. 

Overall, can’t  complain
GP surgery review: winyates-health-centre
Title: Well,where do I start...
Rating: 3 out of 5
Visited: June 2023
I can't express how concerning it is, when we are taking our own blood pressure. We are not doctors. That's why we come to you. We come to you when we feel most vulnerable and often scared. To find we are fighting for appointments, having the reception decide weather its an emergency or not. Something needs to give. I use to love 
Our doctors. they use to listen i felt looked after. whats happening we're not in covid. I use to speak to my doctors about my anxiety now I get anxiety calling them as it's so stressful. before I ring I feel like like what's the point I can't get an appointment.  do I feel looked after and heard and cared for ? Do any of us.
GP surgery review: winyates-health-centre
Title: When will they accept it's gone wrong?
Rating: 1 out of 5
Visited: May 2023
Just like the majority of other reviewers, my experience of trying to get any appointments for anything other than bloodwork is impossible. The answer is always the same "the whole NHS is under extreme pressure". Yet when I have been to the surgery for B12 shots or bloodwork there are very few people around whether that be waiting patients or actual doctors. I only ever see nurses and the poor receptionists dealing with people. Years ago you would regularly see the doctors moving around but I cant remember the last time I actually saw one in the building! The website triage rarely works, the appointment book is permanently full and many of us have long term health issues being dealt with by just doling out medication without any real follow ups. Something has to change for the better. W.h.c used to have one of the better reputations, now it is the butt of the jokes all over social media.
GP surgery review: winyates-health-centre
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: May 2023
It is impossible to get any appointments for almost 3 years now. Every time I call exactly at 8:30 when the line opens, I'm 30+ in a queue. After holding for an hour, I am told there are no appointment regardless of what the issue I am calling about is. You can no loger book a routine appoitment either.  So you have to keep trying daily, praying for an appointment. Terrible service. I can't speak to GP at all.
GP surgery review: alton-street-surgery
Title: Highly recommend
Rating: 5 out of 5
Visited: June 2023
Without exception, every member of staff at this surgery, that I have seen or spoken to, are friendly, helpful and great at their job. Thankyou Alton Street Surgery.
GP surgery review: alton-street-surgery
Title: No time!
Rating: 1 out of 5
Visited: May 2023
3 times I've been told by the same GP she doesn't have time to explain my illnesses to me as she is too busy! Just keep getting prescribed medication, trial and error, but no explanations as there is no time, I understand they are completely overworked, but I need to know what's wrong with me! Another doctor just guessed and prescribed antibiotics for what turned out to be a spot! Everything is always dealt with paracetamol and guess work!
GP surgery review: alton-street-surgery
Title: Best practice
Rating: 5 out of 5
Visited: January 2023
Honestly, the best practice I have been registered at (and I’ve been registered with a few across different parts of the country). The reception team are keen to help and polite and the doctors I have seen are brilliant. Feel very fortunate to be registered here, especially with current demand. Thank you Alton Street Surgery.
GP surgery review: alton-street-surgery
Title: Good Servue
Rating: 4 out of 5
Visited: December 2022
Moving to the area in the last 18 months, I have had reason to call a few of times.

On all occasions I have had great service. I was always called back quickly by a Doctor and appointments made very quickly.
GP surgery review: alton-street-surgery
Title: Poor practice
Rating: 1 out of 5
Visited: December 2022
After more than 15 mins waiting for the phone to be answered . After a brief explation to be told ill stop you there we are fully booked. Are you sure you need us . Is just poor service tgen to be told im no more medically trained then you are so how would i know. Just poor service . Ive been at this practice my whole life and never had such poor service . Staff member needs to be retrained in there job .
GP surgery review: alton-street-surgery
Title: Jabs
Rating: 4 out of 5
Visited: November 2022
Attended the flu and covid vaccination clinic. Very quick, very efficient full marks. Oh and thank you to the clinician who had a kind word and a moment to laugh whilst it was done.
GP surgery review: alton-street-surgery
Title: Unsatisfactory consultation
Rating: 2 out of 5
Visited: August 2022
Last week I finally, reluctantly called the surgery. When I finally did get to speak with a Doctor I felt that I was only half listened to. I was told to get myself to A&E and they will sort it. They did but sorted out the main problem, not what the Doctor said. I was asked by two Doctors had  I actually seen a Doctor and of course the answer was no. Their facial expressions were not what they said but what they didn't. I do not want to go into personal details here or name names but I found the whole thing felt like it was passing the buck. The reason I took over a week of symptons and gradually increasing pain before I finally felt driven is because I have felt for some time that the service is gradually getting worse when you really feel you need to speak to a Doctor, so why waste your time. I appreciate it is a busy surgery however I do feel it is now somehow lacking. It always used to be a good practice  but something needs to be looked at between the balance in telephone diagnosis and proper consultation. Joy Millman
GP surgery review: alton-street-surgery
Title: unhelpful service
Rating: 1 out of 5
Visited: April 2022
Disappointing service! Regardless many many phone calls i can not rich the surgery!  When i reached finally i told by reception gp going to call back next day regarding my test results!  And I received text that i need to get  a phone call appointment from gp because my test results not good ! Unhelpful service!
GP surgery review: fownhope-medical-centre
Title: great service
Rating: 5 out of 5
Visited: November 2023
This was a great experience, staff is friendly, approachable and caring. I put in an e-consult form and received a prompt response and advice. I then contacted the surgery again per advice received and again service received was prompt and patient-focused. I am sure the surgery must be under pressure but patients care remains at the heart of what they do. Thank you to all staff at Fownhope.
GP surgery review: fownhope-medical-centre
Title: Wonderful service
Rating: 5 out of 5
Visited: February 2023
I have been very grateful to this practice over the last few years. They are very well organised, responsive and efficient. Recently I was worried about a COVID infection and received a very helpful phone call very quickly. I also find that they follow up on test results and act quickly on them. I find that they offer a fantastic, friendly and helpful service even in these times of intense pressure. Thank you.
GP surgery review: fownhope-medical-centre
Title: Exemplary Service
Rating: 5 out of 5
Visited: October 2022
When your ill and worried you need a doctor's surgery that receives your concerns in a friendly, efficient, informed and responsive manner.
Fownhope has repeatedly scored 10 out of 10 on every count for me and my extended family which includes several very critical healthcare professionals.
For those leaving negative reviews I query your level of understanding and competency to do so and would suggest that you look elsewhere to pastures that I can assure you will be far less satisfactory.
Doctors and Staff at Fownhope keep doing what you are doing, you are at the top of your game.
GP surgery review: fownhope-medical-centre
Title: Dreadful
Rating: 1 out of 5
Visited: August 2022
20mins late for a short appointment.  I was one of the first of the day.  I simply do not have the time to waste
GP surgery review: fownhope-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
Got an appointment really quickly with a GP, for a health concern. GP made a referral on the same day to see a specialist. Staff are always friendly and really effective in their roles - and clearly are working really hard for their patients. It is noted and appreciated. Thank you.
GP surgery review: much-birch-surgery
Title: Friendly and efficient
Rating: 5 out of 5
Visited: September 2023
Like so much of the NHS, Much Birch Surgery has to contend with staff shortages. They do this with maximum dedication, friendliness and courtesy.
GP surgery review: much-birch-surgery
Title: Terrible
Rating: 1 out of 5
Visited: July 2023
30 day wait for a brief telephone appointment! I cannot imagine how this long a wait is necessary. It is a one minute call to get a repeat prescription approved. Thirty days.
GP surgery review: much-birch-surgery
Title: Inefficient, entitled staff
Rating: 1 out of 5
Visited: April 2023
Pharmacist is rude and prickly, a typical jobsworth individual. Their 'need' for five working days to fill out a repeat prescription would be hilarious if it weren't so depressing, inconvenient and absurd.Who's paying for whom?
GP surgery review: much-birch-surgery
Title: Inefficient
Rating: 1 out of 5
Visited: January 2022
I order medication once a month giving the required 3 days notice. Have sometimes been criticised for ordering too soon and at other times , although giving adequate notice, my prescription has still not been ready.  As I live a considerable distance from the surgery I find the suggestion to come back later not acceptable.  Today, although having given adequate notice my prescription was again not ready and it was suggested I go to a chemist to collect my medication.  I am 81 and still driving otherwise I would have to forgo my medication.    It would be helpful if I was informed by message that the medication was ready so that I don't have yet another wasted journey.
GP surgery review: pendeen-surgery
Title: Holiday experience
Rating: 5 out of 5
Visited: October 2023
Staying away from home for a few days. Realised I needed an urgent prescription. Took a punt and called the local surgery. Extremely helpful receptionist. Friendly. Informed. Got me registered as temporary resident. Got confirmation text not long after. Doctor rang me within about 20 minutes. Agreed prescription. All sorted within the hour. Fab. Thanks to all
GP surgery review: pendeen-surgery
Title: The best care received in years
Rating: 5 out of 5
Visited: March 2022
We are new to the area and have also moved my elderly parents here too. Pendeen have been outstanding in the care that they have provided to all of the family. The proactive approach to getting to the bottom of the root causes is by far the best care received for years. Thank you to all the team.
GP surgery review: pendeen-surgery
Title: Impossible to get appointments for non urgent matters
Rating: 3 out of 5
Visited: January 2022
When phoning the surgery for the last 2 weeks you are told that there are only appointments for urgent matters. There is no direction to anywhere you can get help and it is impossible to know if some things are not urgent.
GP surgery review: the-surgery-kingstone
Title: Ruthless
Rating: 1 out of 5
Visited: December 2023
I am very much in need of a B12 injection dizziness light headed, it is due around now because I had to have it earlier last time they are refusing it before next Monday it only takes a minute, they are paid more for more patients but they are not spending the money on staff you have to wait ages. I was told to ring up this month when I last had an injection the lady said it was due this month, I am having to change doctors they have a terrible attitude this is an emergency and they are not treating it as such dreadful surgery.
GP surgery review: the-surgery-kingstone
Title: Uncaring
Rating: 1 out of 5
Visited: December 2023
They told me to ring for a B12 in December I feel the symptoms of lack of the vitamin they cannot fit me in. It only takes a minute.
GP surgery review: the-surgery-kingstone
Title: Excellent practice
Rating: 5 out of 5
Visited: August 2023
I would like to say a very big thank you to all at Kingstone for the way you deliver such a kind and caring service. An extra thanks to the dispensary team (you know why…..). Nothing is ever too much trouble.
GP surgery review: the-surgery-kingstone
Title: Top marks
Rating: 5 out of 5
Visited: May 2023
At all times on visits to the surgery I have been met with a friendly and efficient team of doctors and receptionists. We, as patients, must be grateful for the fact we have you here in the village. And an in- house dispensary as well! 
It's all good, thank you.
GP surgery review: the-surgery-kingstone
Title: I Cannot fault this surgery
Rating: 4 out of 5
Visited: June 2022
Considering they are short staffed at present due to COVID and annual leave, they have been very helpful and listened to my concerns regarding some blood test results and have retested me.  In general I have always found this surgery to look after myself and my husband very well.
GP surgery review: the-surgery-kingstone
Title: Poor response
Rating: 2 out of 5
Visited: January 2022
When ever you ring .it all but impossible to get an answer .have rung on numerous occasions and always the sane response.ring ring ring no answer !!!! Very very frustrating to say the least
GP surgery review: malvern-health-centre
Title: Excellent
Rating: 5 out of 5
Visited: September 2023
I have had several health issues this year, all have been dealt with with professional compassion and efficiency. I have used the online triage on several occasions and each time felt confident that the staff have directed appropriate treatment including F2F with a doctor where required. Reception and admin staff have been nothing but courteous and helpful when I have had to speak to them. Nurses and health assistants too. The appointments and checking in systems work well. I am an older person and wholeheartedly welcome remote reporting and consultation where appropriate to allow more efficient use of staff time. Thank you.
GP surgery review: malvern-health-centre
Title: Very professional practice
Rating: 5 out of 5
Visited: September 2023
Having a number of health issues at my very mature age, I can state that I have always received the most professional care at this practice. Yes I would like more convenience and speed and a personal doctor, however times change and demand increases. So I have learned that patents require patience when needing to use this practice and when my needs have been urgent, a couple of times this year, I have used 111 with great success and outcomes. Of course much can be improved in our NHS, however under all the circumstances, this practice is wonderful, all the more so because of the excellent doctors and staff. Sincere thanks!
GP surgery review: malvern-health-centre
Title: Awful
Rating: 1 out of 5
Visited: August 2023
The doctors seem to work more from home these days so impossible to get a appointment and when you do it’s only telephone consultation’s and as for the receptionist’s they are so short and makes you feel like you’re in the wrong for asking for help or advice. And upon waiting for a telephone call from the GP if you miss the call they don’t ring back, this happened to me and when I rang back saying I missed the call the receptionist said I had to book another appointment which took another 2 weeks. This is appalling service and I feel for the people that really do need help weather this is for mental health wellness or just feeling unwell, I can say my personal opinion is this triage system doesn’t work. And upon a rare occasion you do get a appointment personally I have had to cancel as I work full time and the GP surgery seem to think I can just leave my work to attend with minimal notice.
GP surgery review: malvern-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: June 2023
I want to express how brilliant Malvern Health Centre are. I have responsibility for my 93 year old mother & all the staff I have spoken to in the last 5 years have always been so considerate, efficient & provide exemplary care for her. Recently I had to contact them while I was away abroad & the online triage is a fantastic system & I was called by a GP twice while away to discuss the concern, and they went above & beyond to care for my mother’s needs. Nothing but praise for the Malvern Health Centre team.
GP surgery review: malvern-health-centre
Title: Absolutely appalling
Rating: 1 out of 5
Visited: May 2023
I have been Ill for 3mths seen by 1 GP in all this time my symptoms are far worse than they were I have told the receptionist I’m gravely concerned about how poorly I feel, got told 2 weeks for a blood test unless I done them myself as I’m a nurse which I had to do, got a telephone call from the receptionist to ask if I’m available in a weeks time to actually see a GP, this triage system is not working and get told to ring 111 all the time this is awful to leave people in pain and worried for there health and there mental health, what should it take to see a GP at this surgery? Plus I have Bipolar Disorder and my mental state is suffering. But they don’t care at all don’t see why they take an oath if they don’t want to be a GP
GP surgery review: malvern-health-centre
Title: Ridiculous Appointment System
Rating: 1 out of 5
Visited: March 2023
I used to find this practice very attentive but recently things have become ridiculously difficult. I tried to book an appointment today for any time over the next few weeks (not urgent but menopause has kicked in so I need advice and treatment to help me) I was told that appointments are only available daily at 8am - how is a parent supposed to sit in a long telephone queue each morning only to finally be put through to a receptionist whilst in the school playground to explain they’re menopausal?! Surely there should be a non urgent appointment system running alongside the daily appointments one?
GP surgery review: malvern-health-centre
Title: Poor
Rating: 1 out of 5
Visited: March 2023
The service in this practice is dreadful,I've got a kidney function problem only one kidney working,then a these last couple of weeks had abdominal pains ,2weeks ago had blood tests in which doctor did ,left me badly bruised upy arm ,now I'm I've been ringing 4days for results only to be kept being told doctor hasn't read results yet ,my blood tests were for a cancer check ,this practice is totally dreadful
GP surgery review: malvern-health-centre
Title: Not happy with treatment
Rating: 2 out of 5
Visited: March 2023
After waiting for a long time on the phone for an appointment, which was made for a telephone appointment they got wrong , receptionist are very rude,I've even sent an email last year about the treatment my partner got while he he had stage 3 Cancer only when I sent that email and complained they decided to do something this health centre is a joke