janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: brownhill-surgery
Title: Bad practice
Rating: 1 out of 5
Visited: July 2023
Very bad practice from this GP practice and receptionist staff, always laughing in background when on the phone with those there when trying to talk about mental health issues.
Not fit for purpose as far as I'm concerned, Incompetent GP practice.
GP surgery review: brownhill-surgery
Title: Superb service
Rating: 5 out of 5
Visited: January 2023
Myself and my family have always received first rate care from this practice, over many years, and recently I experienced some sudden and worrying symptoms. The swift and caring way in which my concerns were handled was marvellous. I hope my thanks reach the particular doctor involved in this particular case - a referral was made for me on the same day and, as promised, I had an appointment within 2 weeks. But all the doctors, nurses and staff have always displayed this level of care and professionalism. I'm so grateful to you all, especially in these strained and pressured times. Thankyou once again.
GP surgery review: brownhill-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: July 2022
Friendly staff, receptionist always listen to you and try and help you.
Dr's and Nurses are wonderful and provide quality care. 
Highly recommend and praise this practice.   
Excellent care well done for maintaining quality of care.
GP surgery review: brownhill-surgery
Title: It’s next to impossible to make an appointment
Rating: 1 out of 5
Visited: February 2022
Brownhill Surgery needs to sort out its appointment booking service…. It is rank! It is not ‘fit for purpose’
Phone up - no answer.
The surgery has disabled the PatientAccess app they told me to use. They have disconnected the surgery from the service.
Try using the MyNHS app. No - you’ll log in but then be told the surgery hasn’t allowed online appointments to be made.
Walk into the reception to make an appointment. No you can’t you have to phone at 8am.
The surgery website says you can book online but you can’t. 
Good luck with phoning up at 8am :(
GP surgery review: hollins-grove-surgery
Title: Consistently good practice
Rating: 5 out of 5
Visited: December 2023
Posting this on behalf of my husband who visits monthly for injections. Receptionists and nurses are always extremely friendly, caring and helpful, and there is warm welcoming atmosphere. Only issue is that they no longer offer a blood testing service so have to get my husband to the health centre for bloods before his regular hospital appointment.
GP surgery review: hollins-grove-surgery
Title: Helpful friendly staff
Rating: 5 out of 5
Visited: October 2023
Got through straight away which is a bonus girl helpfull and understanding she got me an appointment which I couldn’t attend had bit of trouble getting back through to cancel but got through and girl is going to make me another appointment
GP surgery review: hollins-grove-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: October 2023
Just been today for my flu jab got in straight away very kind and never felt a thing. The staff are always welcoming and helpful and the reception staff are amazing, always listening and advising so helpful. Highly recommend this practice.
GP surgery review: hollins-grove-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Went in this morning to see the nurse, she was very helpful, very cheerful and answered questions what were asked in a very polite manner 
Thanks
GP surgery review: hollins-grove-surgery
Title: Prompt Appointment and Service
Rating: 5 out of 5
Visited: September 2023
Used the app to describe my symptoms and concerns and got a call and an appointment the next day, very good system. After examination the Doctor put my mind at rest. A Good Practice.
GP surgery review: hollins-grove-surgery
Title: Calf muscle
Rating: 5 out of 5
Visited: September 2023
Took approximately 15 minutes to get through to speak to someone however once I got through I got an appointment for the same day 
  Arrived early and was shown to the room downstairs as I would have struggled to get upstairs 
  Doctor who saw me was very professional and gave me a few probable issues 
   Now waiting for an ultrasound scan appointment
GP surgery review: hollins-grove-surgery
Title: New telephone system
Rating: 3 out of 5
Visited: September 2023
Much better telephone service now. The old system took ages to tell you when and what to do before you got to the ringtone. Then there was a long wait before someone answered ( up to 13 minutes!) If you are paying for this the bill is high! Today the call was answered straight away and I knew where I was in the queue. Much better!
GP surgery review: hollins-grove-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: August 2023
Cannot thank the doctor enough she was so kind and understanding of my situation the staff overall are very helpful very good practice
GP surgery review: hollins-grove-surgery
Title: Good practice
Rating: 5 out of 5
Visited: August 2023
My family and I recently moved to darwen and made the switch to this new GP, great team from the friendly and professional receptionist to the Nurses and doctors. Excellent team.
GP surgery review: hollins-grove-surgery
Title: Fantastic Surgery
Rating: 5 out of 5
Visited: August 2023
I spoke to the Pharmasist at the surgery today and she was absolutely fantastic and supportive she went out of her way to reasure and help me. This is the same fir the Doctors nurses and office receptionists at this surgery they really do go out of their way to help. Highly recommended this surgery.
GP surgery review: olive-medical-centre
Title: Great service from Nurse
Rating: 3 out of 5
Visited: January 2024
Had a telephone appointment with the practice nurse tonight. She took the time to listen to me, offered great advice, she was very thorough, kind and polite. A very nice change, made to feel valued
GP surgery review: olive-medical-centre
Title: Shocking service
Rating: 1 out of 5
Visited: January 2024
Waited 50 mins to get through on the phone, then told someone will call me back to confirm an appointment time. After waiting the full day I called them back after 6pm (waited over 30mins). Was told the call back will now take place the following morning. 

Got a call the following morning with an appointment time to see a GP who ended up only being a clinician and wasn’t able to prescribe any medications until she consulted a GP, was told someone will call back to confirm. Waited till 4pm to get a call to say GP Will prescribe some steroids which will be with pharmacy in 30 mins. 

I went to collect over n hour later to be told nothing has come through.  I rang the surgery to check and was told it could take upto 48hrs for it to be processed. So I’ve been waiting now 2 days for some medication. What a poor service again. 

Nobody in the community has anything positive to say about this practice.. when will anything change, time to close them down!
GP surgery review: olive-medical-centre
Title: My Great GP Practice
Rating: 5 out of 5
Visited: December 2023
Great New Doctor…
One Of the Very Best- After Main Doctor  - Who Used To Own The Surgery…
Honestly Can’t Ask For A Much Better Doctor - Than The New Doctor…
No Appointment Time Delay.
No Sitting Around At All In The Waiting Area.
Takes Us In On Time - Straight Away.
Gives Us Plenty Of Good Advice.
Listens Carefully To Patients Meeds & Concerns.
And Takes Appropriate Action And Gives The Correct Medications As Well.
New Doctor - Gives Us An Appointment Straight Away.
Even Though We Don’t Have Or Arranged An Appointment Beforehand With Him - In All Emergencies Or Urgencies.
Top Man.Thank You…
GP surgery review: olive-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
They provide a friendly and excellent service. The staff know what they are doing and add to the experience.
GP surgery review: olive-medical-centre
Title: Improvement is astounding
Rating: 5 out of 5
Visited: October 2023
Review:  I've been with this practice for more than 10 years and the improvement in this last year is astounding. The receptionists are doing an excellent job and actually listen to you now and go the extra mile. One of the team rang me back 3 times to ensure my problem was sorted. Please please keep this up. It's really needed and you obviously have the potential to be a great practice
GP surgery review: olive-medical-centre
Title: Good experience
Rating: 4 out of 5
Visited: October 2023
I had a review appointment with the nurse, she was amazing, polite and attentive, she handled and listened to my concerns, I am grateful, thanks a lot
GP surgery review: olive-medical-centre
Title: Fantastic experience
Rating: 5 out of 5
Visited: October 2023
I visited yesterday for general check up. The nurse who took my vitals was amazing. She was understanding and very helpful. She knew what she was doing and recommended blood tests. The environment of surgery was welcoming and reception staff was wonderful.
GP surgery review: olive-medical-centre
Title: Really helpful staff
Rating: 4 out of 5
Visited: September 2023
I was discharged from hospital and needed some items for a kidney drain I came home with. I went back to the hospital and contacted the district nurses and going round in circles with not much help with what I needed.
I visited the surgery for help and the practice manager could see that I was in pain, struggling and not managed to get anywhere she went out of her way to phone and around and get me the answers I needed and sort out my problem. 
I have alot of health problems and it’s nice when staff go out of their way to help you.
GP surgery review: olive-medical-centre
Title: Went the extra mile
Rating: 5 out of 5
Visited: August 2023
The Gentleman at reception and my Dr provided an excellent service in carrying out an urgent request. Both went the extra mile. 
They sympathised with my situation and acted promptly.
Many thanks.
GP surgery review: olive-medical-centre
Title: Very unprofessional
Rating: 1 out of 5
Visited: August 2023
I went to get my bloods done the doctor sent me to get my bloods however only checked for vitamin b rather than chr k for everything else. He then called me 4 days later to send me to get my bloods taken again how crazy is that a doctor doing things like that wow. They are not bothered
GP surgery review: primrose-bank-medical-centre
Title: Consistently poor
Rating: 1 out of 5
Visited: December 2023
Most recent event was Friday after 5 dr called my wife as prior to that we called to get an appointment for me my wife and my daughter. N they were refusing to do so. As my wife has already spoken to the doctor , the doctor called my wife back and after my wife explained our situation and that going to a&e was rather impossible for us. She then advised my wife to call Monday morning and get an appointment for her Self me and my daughter. But come Monday morning the same pushback of saying go to a&e. Even though I explained what the doctor said but still not willing to give an appt. I have asked receptionist to get practice manager to listen to that call to show I am not lying. Not had callback yet.

Previous many occasions where being pushed back to pharmacy aswell. Where we are patients at this surgery but constant pushbacks
GP surgery review: primrose-bank-medical-centre
Title: Worst practice
Rating: 1 out of 5
Visited: October 2023
After constantly ringing the practice I managed to book an appointment over the phone. Had a lengthy conversation with an Associate Practitioner who didn’t have a clue what he was doing. The phone accidentally cut off and he didn’t bother to ring back or call back to finish the appointment off. I now have to go through the lengthy process of trying to get another appointment which is difficult for a full time working individual. The Receptionist weren’t very helpful either when I rang back to see if I could continue my appointment.
GP surgery review: primrose-bank-medical-centre
Title: Too many issues to put in a review!
Rating: 1 out of 5
Visited: January 2023
Having worked at a gp surgery myself for 10 years i am not at all impressed with the service here. Ive had many issues in the past and today was refused a blood test i am due through a third party because the on the "computer screen im not due a blood test" utter nonsense, spoken to like im a child. Receptionist dont want to listen to what the caller has to say and just repeat the same sentance over and over, if i want a consultation from a receptionist  then the gp may aswell take a day off.
GP surgery review: primrose-bank-medical-centre
Title: Superb Service
Rating: 5 out of 5
Visited: August 2022
Reception brilliant, sorted my appointments out in a very fast and professional manner. 2 appointments one with the Dr and one with the Nurse for bloods and was all sorted within half an hour. Excellent!!
GP surgery review: primrose-bank-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: August 2022
The reception staff as well as the healthcare staff are brilliant. I always manage to get an appointment and they are all very helpful!
GP surgery review: primrose-bank-medical-centre
Title: Great Service
Rating: 5 out of 5
Visited: August 2022
Visited, Ewood Medical Centre,  this morning and have to say I had a very good experience from the service provided at this centre. From the doctor, dealing effectively with my ailment, to the nurse taking my bloods and the receptionist handling my visit and arranging my appointments in a most efficient and friendly manner.
GP surgery review: primrose-bank-medical-centre
Title: Outstanding Practice
Rating: 5 out of 5
Visited: July 2022
I was bit by a dog. The receptionist was efficient, professional and knowledgeable. She made an appointment for me with the practice nurse who also was efficient, professional and knowledgeable. The practice made my visit from ringing to make an appointment to receiving treatment, seedless. Outstanding treatment. Thank you.
GP surgery review: primrose-bank-medical-centre
Title: Great Pracrice
Rating: 5 out of 5
Visited: July 2022
Nurse was Fantastic, very welcoming and made sure I was at ease with everything, nothing was too much trouble. Brilliant Service.
GP surgery review: primrose-bank-medical-centre
Title: Brilliant staff
Rating: 5 out of 5
Visited: July 2022
Lovely reception staff, Doctor's always act straight away on any issues, face to face appointments are back. Only issue is telephone appointments have been 3-4 weeks wait.
GP surgery review: primrose-bank-medical-centre
Title: Fantastic patient care
Rating: 5 out of 5
Visited: July 2022
Had an appointment with the nurse, who was very efficient and professional. I didn’t even feel the needle whilst taking blood, that’s a first. 5 Star service
GP surgery review: shifa-surgery
Title: Disappointing with the behaviour of the reception staff
Rating: 2 out of 5
Visited: November 2023
I am extremely appalled to see such mean behaviour of the reception staff towards a patient who could be suffering from a serious illness. I beleive you should be showing compassion and at least have a listening ear for the patient who come to the reception because everyone comes to the doctor when in a dier need. I must say the reception staff should be trained to listen to the patients and help them at all times. I hope you would take action against this. Thanks
GP surgery review: shifa-surgery
Title: Negative turned into a positive
Rating: 5 out of 5
Visited: October 2023
Had an issue with getting a follow up appointment, spoke to manager who said she was going to do an audit and put some actions in place. Next time i visited the GP booked my follow-up without any questions asked so looks like thing worked after the actions put in place by the manager.
GP surgery review: shifa-surgery
Title: Responsive
Rating: 5 out of 5
Visited: July 2023
Excellent service from the receptionist who took my call - very reassuring and rang back to update me, booked me an appointment for the following morning. The GP was very thorough and discussed my symptoms with me. Gave me time and respect
GP surgery review: shifa-surgery
Title: Absolutely terrible
Rating: 1 out of 5
Visited: March 2023
Changes medication dosage on repeat prescription with no consultation, no examination and no medication review with the patient.
Hospital letters all state the dosage the patient should be having. 
No face to face appointments and a ridiculous wait for a phone back. Avoid!
GP surgery review: shifa-surgery
Title: No Sympathy - No Care
Rating: 1 out of 5
Visited: November 2022
Impossible to get through on the phone and once lucky engough to get phone appointment Doctor lives on another planet who doesn't care to read any note or history and even suggested on the phone what ever patient say it doesn't make any difference to them.
GP surgery review: family-practice
Title: Fali to book an appointment
Rating: 1 out of 5
Visited: March 2023
I contacted the GP at 8 am to get an appointment for my 3 year old with high fever for 5 days.
They mentioned that GP will contact you before 5
GP did not contact . I rang at 5 pm then said- your given phone number is wrong.
Then again tried next day. Samething happened. Never ring me on that day.
Totally disappointed
GP surgery review: family-practice
Title: Not taking bloods at the 'walk in' clinic
Rating: 0 out of 5
Visited: February 2023
I have been asked to have my bloods taken regularly and called in at Barabara Castle Health centre at 16.40 to be told they are no longer taking bloods!
I have started work early (in Preston)in order to get here in plenty of time.
My only choice now is to not have my bloods taken.
GP surgery review: family-practice
Title: Appalling receptionist
Rating: 0 out of 5
Visited: September 2022
The appalling service you are subjected to at the health centre by the receptionist is shocking. Due to the pandemic, patients are encouraged to call rather than just arrive at the branch, however your booking phone service doesn't allow for this to happen without lengthy delays. I can be calling for up to 45 minutes only to finally reach somebody to be told there are no more available appointments. After several unsuccessful attempts, I attended the branch and after speaking with the receptionist, he informed me that when calling, there are only hold positions for the first 9 people. Following this, the phone line cuts off!

Any receptionist is the face of a company, but if I am fortunate enough to be connected, the sound of the receptionist's voice causes me to panic as this particular individual is so rude and aggressive in their manner. This is extended to face to face interactions. They are simply disrespectful and lack people skills. 

Furthermore, there appears to be so many staff absences at your practice. I attended last week and yesterday where the nurse wasn't available due to sickness and the GP hadn't arrived yet! I just think this is exceptionally poor and would like to know what long term plan exists to rectify this. I shouldn't be subjected to aggression when I am attending a health practice.
GP surgery review: family-practice
Title: Car parking beware
Rating: 0 out of 5
Visited: April 2022
I went for a eye appointment and parked in the carpark underneath Barbara castle health center, I put my registration in the machine and it came back saying no fee payable. I was 31 minutes and have now received a parking fine. If the machine had said there was a fee to pay when I put my registration in I would have paid. Beware as there is something clearly wrong, not impressed at all.
GP surgery review: limefield-surgery
Title: Terrible practise
Rating: 1 out of 5
Visited: January 2024
Had so many problems with this practise and had so many run ins with the doctor. Since then I've received a number of prescriptions for my pain and skin peeling off from the hospital yet the doctor has printed paper prescriptions knowing I can't leave my home to get them. Upon ringing to explain this I'm told I still have to collect so I'm now left without them until at least next week when I can get a taxi
GP surgery review: little-harwood-health-centre
Title: Rude reception staff!
Rating: 2 out of 5
Visited: March 2023
I’ve just called the practice to book an appointment and as I have a stammer it takes me a while to get my words out, I informed the receptionist of my stammer which she ignored she then went on to say “I can’t help you if I can’t understand what you’re saying”. This has also happened before it’s now put me off calling the practice when I really need an appointment because of the rude uneducated staff!
GP surgery review: little-harwood-health-centre
Title: Very poor reception service
Rating: 1 out of 5
Visited: May 2022
Called in to the surgery a couple of weeks ago to obtain a Diabetic diary. Of all the staff in reception nobody knew what I was talking about after about 15 mins a young gent said I think this is what you want and handed me an  A4 sheet of paper for blood pressure monitoring for 7 days. I suggest some training for staff is required! Can you also please explain why it is now extremley hard to log in and order repeat prescriptions when your web site attempts to get me to sign up to Lloyds online Pharmacy! This is not good for the local chemist who stand to lose a lot of money.
GP surgery review: redlam-surgery
Title: Very poor
Rating: 1 out of 5
Visited: March 2023
covid has now finished but they hide behind telephone calls and won’t see patients it seems. All the doctors seem to do is call back and fob you off. I feel they need to realise that the Doctors are there to see patients?
GP surgery review: redlam-surgery
Title: Atrocious Practice
Rating: 1 out of 5
Visited: August 2022
Dismal, unprofessional and dismissive Surgery. Attitude issues filtering from the senior practice partner to the reception staff. Have subsequently left. The difference between my new surgery and Redlam is vast. Dealing with poorly patients with contempt and disdain is absolutely disgraceful. This surgery should be investigated and closed…or overhauled, from the top to the bottom.
GP surgery review: witton-medical-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: August 2022
We have been with this practice for 34 years.
Our GP is excellent. The Receptionists are friendly & helpful. The medicine manager is brilliant.
The practice nurse is fab.
This is a small practice that really knows its patients unlike the bigger practices that don't have the personal aspect. 
The corona virus has changed how the practice operates it's appointment  system , however the staff and doctors within this practice are doing the best that they can to continue to provide the best service they can despite staff shortages and working long hours with less resources.  I would highly recommend  this practice.
GP surgery review: witton-medical-centre
Title: Really good service
Rating: 5 out of 5
Visited: April 2022
Had a poorly baby rang at 8am was answered almost straight away
Rang by GP and appointment given for 10am great teamwork everyone you are doing a fab job in difficult circumstances 
Thank you
GP surgery review: witton-medical-centre
Title: An absolute 5 star practice
Rating: 5 out of 5
Visited: March 2022
I’m so overwhelmed with the care and service provided by the whole team at Witton Medical Centre. They have always listened and remained abreast of the difficult times the NHS has suffered. I have never been let down and i really wanted to leave this review and feedback. May you remain in the service of others and be the light for those who belong to your family of patients. Thank you from the bottom of my heart.
GP surgery review: bloomfield-medical-centre
Title: Best practice I’ve been to
Rating: 5 out of 5
Visited: November 2022
The staff were brilliant, the receptionist, the doctor the pharmacist all were kind, caring very polite and extremely professional. I would recommend this surgery to anyone.