janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-woodberry-practice
Title: Always Great Care........
Rating: 5 out of 5
Visited: June 2023
I've been registered with this practice for 29 years. 

From the time that I joined, until my most recent consultation yesterday, the level of compassion, good clinical care, engagement and professionalism has never faltered. 

Throughout COVID and with general practice going through it’s most challenging times, The Woodberry Team (from partners, salaried and locum doctors, nurses and admin team) have ensured that our health and that of our loved ones has remained their priority. The electronic appointment booking request was very straight forward and the receptionist was polite and efficient. The doctor I saw yesterday provided a F2F consultation that was nothing less than 10/10.
GP surgery review: the-woodberry-practice
Title: Outstanding practice.
Rating: 5 out of 5
Visited: November 2022
I have received first class attention and treatment from the Woodbery Practice since I discovered that I had Type 2 Diabetes more than five years ago. The treatment has come form the doctors, nurses and paramedics there.
GP surgery review: the-woodberry-practice
Title: Wonderful Healthcare Providers
Rating: 5 out of 5
Visited: September 2022
I am very fortunate in that I do not have to attend my GPs very often, but when I do, I am always so heartened by the level of care and efficiency I receive.  The admin team are kind, helpful and professional. The doctors really listen to you and are so attentive. Medication is always prescribed timely and test results are reviewed and filed promptly too. The nurse has provided such an amazing continuity of care over so many years, for so many patients and even generations.  A really modern, forward thinking practice who care about their patients - such a welcomed part of our community.
GP surgery review: the-woodberry-practice
Title: Poor service.
Rating: 1 out of 5
Visited: August 2022
Rang today, as NHS app says appointments can’t be booked, tried their online website, same thing, spoke to the woman on reception 26/08/22 16:31, explained I needed repeat prescription, was told it would be done at the end of the day, and will be available to collect at nearby pharmacy, checked all night via the app, nothing, as I expected, did have confidence as it’s happened before, it used to be a great place many years ago, I’ll be joining another nearby, been there my whole life.
GP surgery review: cockfosters-medical-ctre
Title: Receptionists unhelpful and rude
Rating: 2 out of 5
Visited: January 2024
I've been going to this practice for 15 years and I was rejected from being seen or making an emergency appointment when I was ill and needed an appointment, when I was calling at 8:30am on a Friday. The receptionists were rude to me and unhelpful, turning me away in an uncaring and unhelpful manner when they had the power to help me. They said go to a walk in centre in Finchley?!
GP surgery review: cockfosters-medical-ctre
Title: Becoming steadily worse
Rating: 1 out of 5
Visited: December 2023
This surgery was great when I joined about 8 years ago after moving into the area. Yes the building, was as it still is, in need of some tlc but the receptionists were efficient, cheerful and had a bit of empathy. There are still a couple who manage to show this especially one lady who answers the calls when you ring to make an a
appointment. She is a lady with a lovely voice and you are very lucky if you get her. Some of the others leave a lot to be desired. Also what’s happened to the prescription service. It used to be that you put your prescription in and it was ready in 48hrs now I have to chase it up by phone- if you can get through. One line rings and rings then cuts out. When you get through they say they have not received it !!!! Even though I put it in the prescription box myself. After you explain that they are extremely important heart medications they say that they will put it through as urgent and that hopefully it will get done today. I understand that this is the run up to Christmas so they are probably mega busy but this happens continuously. I’m alway chasing my prescriptions yet if you try to order too early you get told you are not due this item yet. So frustrating and in my case I’ve often gone without medication that is essential for me. Doctors ok but not brilliant . I would change gp but I’m not able to get around so trapped in Cockfosters. I would not recommend this practice.
GP surgery review: cockfosters-medical-ctre
Title: Very nice welcome to the practice
Rating: 5 out of 5
Visited: November 2023
From our first interaction with the reception staff, to the experienced and thorough Practice Nurse, and my first consultation with a doctor, we have felt welcomed and taken care of.  I was very anxious to swap my previous team upon our move to this area as I had total confidence in my NHS care.  Thank you Cockfosters Medical Practice.
GP surgery review: cockfosters-medical-ctre
Title: Top notch service
Rating: 5 out of 5
Visited: June 2023
This is a great medical practice. I registered 2 years ago following my move to the area and I certainly made a good choice. 

The GPs and other clinical staff from whom I’ve sought help are without exception professional, knowledgeable and kind. My health issues (I was diagnosed with stage 3 cancer 16 months ago) have been addressed promptly and carefully. 

The reception staff provide an outstanding service and, from my experience, are always patient, polite and friendly.

In short, I award Cockfosters Medical Centre not 5 gold stars but a whole galaxy of them!
GP surgery review: cockfosters-medical-ctre
Title: Need improvement
Rating: 1 out of 5
Visited: February 2023
I will not recommend this practice, to friends or family very unwelcoming receptionists, dry indelicate nurse lack of empathy for patients and small children. 
Always delays 30min. to 1h then you are inside for less then 5 min. 
For My little one was not even simple check up done like temperature or mouth, ears, chest checks straight I was told to go to pharmacy really? 
even virtual doctor will be more interested to do the basic check and ask how she was feeling, also they ask you to put on mask but the receptionist there don’t wear it?

 I couldn’t get appointment over the phone, called at 8:30 am. I was 24 on the queue by the time they pick up almost 9:00 am I was told sorry call tomorrow morning no more appointments available for today…

so I went in person to Gp to be told you need to phone as in the morning…

Definitely they need compulsory customers  service training!

 They don’t even acknowledge  you when you are waiting in front of them, (busy on the computer or phone), sorry improvement is needed soon as possible bed is broken in nurse room so she was struggling to take a swap disaster, next time will book this  elsewhere.
GP surgery review: cockfosters-medical-ctre
Title: Really good care this year
Rating: 5 out of 5
Visited: December 2022
Each time I have called for help I have been given a timely appointment and received excellent medical care this year. I cannot fault the practice and have been impressed at the care I have received in these challenging times for the NHS. I have also found the patches e consult facility very helpful and convenient to use. Thank you so much for looking after me and my family. You have made my life a lot easier this year sorting out prescriptions and seeing me for urgent appointments when I was unwell.
GP surgery review: cockfosters-medical-ctre
Title: Vile, rude, dirty
Rating: 1 out of 5
Visited: August 2022
The reception staff are extremely rude. It’s important to remember that people don’t go to the doctors for fun, it’s for a reason. The building is falling apart. The place is filthy and a health hazard to people. Reception staff should have training in being a decent human being and communication skills. Just overall appalling and such a shame that we don’t have a choice of a different surgery. They are taking advantage of us and not putting our hard earned tax money to good use. The building is falling apart.
GP surgery review: cockfosters-medical-ctre
Title: Horrible practice
Rating: 1 out of 5
Visited: July 2022
The doctor prescribed antibiotic and then they can not print the prescription. This happens anytime. You have to wait days to be able to take a prescription and at the time your condition can get worse. Avoid this practice.
GP surgery review: cockfosters-medical-ctre
Title: Awful doctors surgery
Rating: 1 out of 5
Visited: May 2022
This is the worse doctors I have ever been to. They give you phone call appointments and never call. I have been experiencing headaches for over one year every single day and when I go in to try get an appointment they say I have to ring them. I’ve rang me made requests over patches but still had no call back.
GP surgery review: cockfosters-medical-ctre
Title: Horrible mismanaged practice
Rating: 1 out of 5
Visited: March 2022
Requested life saving medicines on Monday. After four days of continuous chasing, the doctors were still apparently too busy to authorise the prescription. After persistent chasing was told that the GPs are busy in an internal meeting and will authorise medicines end of the day. The level of service is beyond abysmal. Highly recommend that you look for some other practice.
GP surgery review: eagle-house-surgery
Title: Unprofessional
Rating: 1 out of 5
Visited: November 2023
Really heavily disappointed with the type of service and behaviour of the person who described herself as the supervisor when I asked to speak to someone senior she gave me an excuse to prevent me from speaking to someone more senior I have tried the last 3 days to get an appointment via phone and online today I waited 38 minutes only to be told there are no appointments and I should book online via patches which I have tried to do so also but I cannot reset my account and have been waiting for the reset email/s since Monday the staff are very short with there answers and behaviour which feels like they are trying to get rid of you as quickly as possible like it’s a production line I do not believe I was treated as a person and I definitely believe that the time or consideration was not taken given what I was trying to explain to them the funny thing is they can be rude and sarcastic towards me but there are several posters up about not abusing staff I wonder why that is so they can abuse me by being difficult sarcastic and abrupt without taking into account my situation and offering a textbook response I feel like I am talking to robots because there is no emotion or empathy displayed by a minority of staff or ruin the image for the majority of good staff that if your lucky you’ll get to deal with your query the service has massively deteriorated over the years I really don’t look forward to dealing with Eagle House because I know what to expect and that’s a lot of stress and headache when they should be looking after there patients and not fobbing them off
GP surgery review: eagle-house-surgery
Title: Needs training
Rating: 1 out of 5
Visited: August 2023
My son had a blood test last week and asked the receptionist if it was a fasting one he was told it was so fasted.This was not a fasting test as he had had no food or drink he was very dehydrated which made the blood test difficult to do. I mentioned this to the receptionist today as he has had to be re tested she was wearing a manager’s badge,her reply was sorry I wasn’t here surely as a manager she should be training the receptionists to check not give out miss information.
GP surgery review: eagle-house-surgery
Title: Fantastic gp surgery
Rating: 5 out of 5
Visited: June 2023
Was at eagle house today. As always the receptionists were helpful and friendly. Saw my doctor ( who I’m not allowed to name) and went through two on going problems with me. Never feel rushed when being dealt with. At the end of sorting me out was told they would call me on Friday to see how I am. First class care as always
GP surgery review: eagle-house-surgery
Title: Received patches appointment in 10 days.
Rating: 2 out of 5
Visited: June 2023
I manage to get through online patches eventually and receive an appointment in 10 days. This is just unreasonable time limit. This practice is getting worse year by year. They don’t care about patients, I don’t know how they run as GP practice.
GP surgery review: eagle-house-surgery
Title: Disgraceful surgery
Rating: 1 out of 5
Visited: May 2023
It’s been 4/5 weeks trying to get appointments but unfortunately can’t. Either patches or phone I called every day but always said no appointments. How come there Cqc Good  ?? Can’t believe it it’s should  be poor
GP surgery review: eagle-house-surgery
Title: Very unlikely service for Patient
Rating: 1 out of 5
Visited: March 2023
Customer service is very low and no respect the patient And not doing properly Services for pension.
GP surgery review: eagle-house-surgery
Title: Ridiculous appointment service
Rating: 1 out of 5
Visited: February 2023
Been trying to get an appointment for my husband, in order for him to get a repeat prescription for his blood pressure, results from prostrate test and follow up from a knee procedure. All appointments gone from 8.15am. Unable to book online. Tried calling, receptionist unable yo book an appointment.  How can a GP not be accessible? Receptionists advice "call 111". Absolutely ridiculous.  Please consider working people in your appointment system. Not sure how they expect us to sit on a phone, while on transit. My suggestion (and a feasible one) have a number of appointments that can be booked by the receptionist, online, or via the ridiculous patches system. So infuriating! Surely the GPs or Practice manager can sort something out before my husbands dies from neglect!?
GP surgery review: eagle-house-surgery
Title: Very caring and understanding
Rating: 5 out of 5
Visited: February 2023
Very nervous when I attended but my doctor put me at ease with reassurance. it went smoothly and I was kept informed of everything that was taking place. Very happy with the care and service
GP surgery review: eagle-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Booking the appointment was very easy - I used something called Patches for the first time-  and the medical staff were helpful and provided a great service
GP surgery review: eagle-house-surgery
Title: Extremely poor service and rude staff
Rating: 1 out of 5
Visited: January 2023
have experienced poor service multiple times and have been on the Eagle House gp register for many many years you can never get an appointment to talk to your local gp when you ring at 8 o clock on the dot you are always in a cue and it’s like a lottery to whether you will get an appointment staff are short and abrupt never helpful and when questioned they always refer you to call at 8 in the morning or go on their website patches to book an appointment which is always full up even though you get on it at 8 in the morning there have been several times that I have submitted repeat prescriptions for my 10 month old boy who is diagnosed with downs syndrome as per their instructions in order for his prescribed milk to be ready on time (48hrs) before and it hasn’t been ready on time when I question them what are they going to do they tell me to go try other pharmacies to see if they have it in stock making me drive around several pharmacies so that my child with special needs has enough milk for his feeds. on many occasions the prescription nurse doesn’t even have the courtesy to tell you in advance that the prescription isn’t ready and leaving it till the day I go in to collect his prescription.  this surgery has been declining massively and failing its patients on a huge scale which makes me think how the care quality commission rates it as a good standard this shocks me to my core when I think back at the service and treatment I have recieved over the past few years tonight I’m sitting at home angry and frustrated because I cannot feed my son who is only a baby due to the poor service and procedures the surgery implements I have tried 4 different pharmacies to see if they keep the particular milk in stock which has to be specially ordered and is not something elgon pharmacy and surrounding pharmacies stock also they keep changing the repeat prescription to non repeat the reception manger kept apologising but this will not solve the fact that my son will go hungry tonight until they get the milk in stock I pray to God that he gets my son through this time until the milk arrives he suffers a lot already with his condition and it is heartbreaking for me and his mother to see our 10 month son go through this all because the surgery does not care I personally came into the surgery went to the reception desk and put the repeat prescription in because previously I’ve put it in the letter box and it’s gone missing and delayed his milk it’s happened so many times something has to change because this type of service and behaviour is putting not just my son but many other people at great risk every time I visit there is someone struggling who just needs help but they get told to call in the morning or book through patches a lot of these people with their condition do not have the patience to wait 30-40 minutes on the phone to get an appointment and alot of people can’t book online because there is never any spaces and the staff still fob off patient
GP surgery review: green-cedars-medical-centre
Title: Excellent Team Work.
Rating: 5 out of 5
Visited: January 2022
I am deeply grateful for the brilliant health care service I have received from the Surgery.Compassionate , caring and professionals. A health issue raised for my son on January.He was quickly reviewed and his case is being investigated. I trust the Team and I feel safe.
Thank you.
GP surgery review: highlands-practice
Title: Excellent Experience
Rating: 5 out of 5
Visited: January 2024
Today was the review of my previous appointment last friday when I was seen by one of the Nurses about my Bed Sore picked up recently in a Nottingham Hospital. In both appointments the Nurse in question was extremely efficient, effective and did it all with a smile and great personality. She explained everything about my issue and it has now been totally resolved at the second appointment.  This particular Nuse is to be highly recommended for her performance and is certainly an asset to the practice.
GP surgery review: highlands-practice
Title: Ridiculous policy
Rating: 1 out of 5
Visited: December 2023
This practice is an absolute joke, I have just called to make an appointment only to be told "we don't do that anymore", I have to call at 8am on the day that I want to attend and hope they have space!! I work for a living and am not allowed to carry my phone with me, and don't have access to landlines, what am I supposed to do?  I was happy to wait days or weeks as it's not an emergency but to be told that I cannot make an appointment for days or even weeks in the future is ridiculous, and thank you to the unhelpful staff member on the phone (when I eventually got through). Do yourself a favour and go elsewhere.
GP surgery review: highlands-practice
Title: Extenely poor
Rating: 2 out of 5
Visited: October 2023
Submitted 2 requests in 3 days for GP to contact me via Patches. I came off a 6 hour flight and developed breathing problems. No response. 
Today I called NHS 111 and visited Chase Farm urgent care. Sent to A and E immediately to investigate suspected pulmonary  embolism, which is potentially fatal. Great job Highlands Practice! 
Who vets Patches requests? Clearly this system doesn’t work or isn’t monitored by doctors. 
In addition, letters from private doctors/hospitals don’t seem to get to any of the GPs.
GP surgery review: highlands-practice
Title: Super helpful
Rating: 5 out of 5
Visited: July 2023
There was an error with my prescription and I was going away on holiday so really needed it. The receptionist was very listened, got it sorted out and then telephoned me at 6.15 before she went home to let me know it was now correct and with the pharmacy. She knew I was stressed about it and wanted to put my mind at rest- very kind.
GP surgery review: highlands-practice
Title: Rude receptionists
Rating: 1 out of 5
Visited: June 2023
The receptionist at this clinic is shocking rude, unhelpful and unkind. How do they work here for years and no one fired them. Both of them are terrible. What right do they have to ask me a personal question when I requested to see a female doctor? How rude and unprofessional they are! They need a serious training of how to keep confidential and customer service. NHS is not free, I pay tax on it every month!!!
GP surgery review: highlands-practice
Title: Great Social Proscriber
Rating: 4 out of 5
Visited: April 2023
I would like to thank the social prescribers for the help and support they have given. My husband was struck down with a terrible illness four years ago and it has been an horrendous time for us and our family. The social prescribers have been there in the community helping us all to cope with getting help and most of all to be there in time of need. This is a very important service for the well being of the community. Well done social prescribers for your wonderful commitment and dedication. Thank you so much.
GP surgery review: highlands-practice
Title: Great doctors but ........
Rating: 5 out of 5
Visited: March 2023
I have no issues with this practice, other than the endless problems that arise concerning repeat prescriptions.  
Time and time again both I and my partner wait, sometimes 7/8 days, for prescriptions to be 'signed off' by a doctor.  They're meant to take a couple of days!  Also, the medication printed on the prescription is not always the medication we have actually requested.  
Presumably the fault lies with whoever administers prescriptions.
For the safety of patients and the reputation of the practice, this problem really needs to be tackled.
GP surgery review: highlands-practice
Title: Kindest Nurses
Rating: 5 out of 5
Visited: January 2023
I've been a member of this GP throughout my life and the care has been generally very good. Today stood out - I had my first smear test and the nurse made me feel at ease the second I walked through the door. She talked me through every step and made the experience as comfortable as possible for me. 

The nurses have also been lovely for my travel and university vaccines. Highly recommend
GP surgery review: highlands-practice
Title: Amazingly fast and professional service
Rating: 5 out of 5
Visited: October 2022
Today I called the practice to make an appt for a cervical screening. To my surprise, they said they had an appointment within the hour! The nurse was exceedingly professional and kind and efficient - she made a slightly awkward procedure quick and painless. How lucky we are to have such a terrific practice in our community!
GP surgery review: highlands-practice
Title: Answer the telephone!
Rating: 3 out of 5
Visited: September 2022
Whilst driving today I received a telephone call from the practice. Just as soon as I answered the call, the line went dead. I duly returned the call and waited over 35 minutes for it to be answered having joined 'the queue' at position 10. When I eventually got through to the practice, the receptionist had no idea who had rung me and said she would get a doctor to call me later. This he did but it was only to ask why I had left a urine sample at the practice earlier in the day? My doctor had requested this sample during the consultation I had with him the previous day. This episode does not give me much confidence in this practice!