janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: eastfield-house-surgery
Title: Awful service
Rating: 1 out of 5
Visited: May 2022
Eastfield House Surgery are becoming one of the worst GP surgeries in Newbury. They said to call at 8am and no one answer the phone until after 9am and when they answer there are no appointments for the day. I called several times with my little one crying , in pain and high temperature and no appointments. Finally had to call 111!!
They should prioritise small children. This is a shame.
GP surgery review: eastfield-house-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: March 2022
I highly recommend Eastfield House as the best surgery I have ever been patient with. They are kind, caring, supportive, and professionally dedicated to the well being of their patients they really are a credit to the NHS medical profession.
GP surgery review: strawberry-hill-medical-centre
Title: Impeccable Service
Rating: 5 out of 5
Visited: June 2022
My husband, daughter and I have used this practice since moving to the area in 2020. Our previous practice was nothing short of dangerous in our opinion. Strawberry Hill are fantastic!! We usually contact them through their e-consult form and always get a very helpful response very quickly. When phoning reception they are quick to pick up and delightfully polite to talk to, but also get the appropriate result to your query. Repeat prescriptions are an absolute breeze with them and we never have to chase. All in all we couldn’t be happier that Strawberry Hill is our local practice.
GP surgery review: strawberry-hill-medical-centre
Title: Fast, efficient response
Rating: 5 out of 5
Visited: May 2022
I've made two enquiries to this practice in the last few months. The first resulted in a phone appointment very quickly and was dealt with brilliantly. The second resulted in me being called for an in person appointment within two days of my enquiry. 

I'm impressed with the speed and efficiency. The online booking/enquiry system is very straight forward. I would say it's a step up from the old system pre-Covid. I'm a very happy 'customer'.
GP surgery review: strawberry-hill-medical-centre
Title: Extremely poor
Rating: 1 out of 5
Visited: April 2022
Saw a GP who sent me straight to hospital, spent more than 8 hours at the hospital for tests and scans, advised by the hospital doctors it is an urgent matter and they've sent everything through to the GP and to contact them first thing in the morning.  Still awaiting for a call back after chasing GP five and a half hours later....filled out their forms etc and still nothing....
GP surgery review: strawberry-hill-medical-centre
Title: Really quick response, great service
Rating: 5 out of 5
Visited: April 2022
I contacted the surgery on Monday morning and used the online form which stated I would get a response in 2 days. Within 10 minutes I was called by a GP who completed an assessment and issued a prescription direct to my pharmacy which was ready to collect within a couple of hours. Much better than waiting on hold on the phone, trying to get booked in and travelling to the surgery for an appointment/ to collect the prescription then schlep to the pharmacy. I know the surgery gets a lot of flack, especially these days, but I was really impressed by the service and it was good to have my mind put at rest about my condition by a friendly and professional GP.
GP surgery review: strawberry-hill-medical-centre
Title: Excellent service
Rating: 4 out of 5
Visited: February 2022
My elderly mum registered as a temporary patient during her recent stay with me. Following my online query about her recent hospital stay a receptionist rang within hours to let me know that a doctor would ring the next morning. This doctor discussed her situation and then arranged blood tests and was very reassuring, offering help with repeat prescriptions /further blood tests as required. REally couldn't have asked for more.
GP surgery review: the-downland-practice
Title: Poor service
Rating: 2 out of 5
Visited: November 2023
Called for an appointment but as the receptionist did not consider the issue ‘medically urgent’ and my own GP was not working, I was refused an appointment and instructed to call again the following day. Perhaps a policy that also takes account of ability to work with a medical condition that requires treatment should be considered?
GP surgery review: the-downland-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Lucky to have such a good practice here in the village 
I have no complaints, I have never been unable to see a doctor when I have requested an appointment
GP surgery review: the-downland-practice
Title: Good practice
Rating: 5 out of 5
Visited: November 2023
Due to my concern that I had shingles I was seen on same day and had a second opinion immediately.. feel reassured I do not have shingles
GP surgery review: the-downland-practice
Title: Great staff
Rating: 5 out of 5
Visited: November 2023
I have recently seen the nurse and my doctor. They were both extremely professional and caring. Really pleased with this practice.
GP surgery review: the-downland-practice
Title: Always helpful
Rating: 5 out of 5
Visited: November 2023
My son has bad asthma and they always make room to see him when needed. They are so thorough with him and helped him lot’s especially last winter when he had a nasty chest infection for a few months. Grateful to have such a responsive surgery on my doorstop.
GP surgery review: the-downland-practice
Title: We are so lucky
Rating: 5 out of 5
Visited: November 2023
This practice is exceptional, I have been a patient for thirty years and every doctor has been unfailingly knowledgeable, kind, sympathetic, and professional. The other staff are all helpful and kind and the waiting area is clean and comfortable.  My current GP is everything you would want in a GP.
GP surgery review: the-downland-practice
Title: Faultless
Rating: 5 out of 5
Visited: October 2023
I cannot find anything adverse to say about this practice. I have always been treated with extreme courtesy and much patience. The care and follow ups have always been first class. The attached pharmacy is brilliant. It is extremely busy and the staff are always helpful and efficient. We are very fortunate in Chieveley to have such a practice!
GP surgery review: the-downland-practice
Title: Excellent professional service
Rating: 5 out of 5
Visited: October 2023
Felt I was listened to and my concerns addressed. Following consultation gp is writing to the consultant and will follow up with a phone consultation with his advice.
GP surgery review: the-downland-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
I always find the practice very helpful and understanding of any medical issues.  My husband’s life was definitely saved and extended when his heart problems were first discovered several years ago at the practice.  He is now 90.  I always manage to see a doctor very quickly when needed.
GP surgery review: marcham-rd-family-health-centre
Title: Dangerously bad. Avoid at all costs.
Rating: 1 out of 5
Visited: August 2022
I have been unlucky enough to be a patient at Marcham Road Health Centre for five months, from August 2022. When I moved to the area, I asked for a referral to the nearest Gastroenterology department so that my ongoing care for Crohn's could be transferred. The GP I spoke to at Marcham Road Health Centre said that if I wanted to be transferred, I would have to do it myself by speaking to my prior hospital and asking them to do so. This is not something that patients are asked to do, ever, and nobody outside this surgery that I spoke to had ever encountered such a request. However, everyone in Marcham Road Health Centre, from receptionists to GPs to the practice manager was adamant that they could not refer me, and I only managed to convince a GP at this practice to refer me in late December 2022.

I felt, and continue to feel, gaslit by this refusal. I have lived in five different regions of England and Scotland and been a member of countless GP practices, and Marcham Road Health Centre is the only one that has refused to refer me to a local Gastroenterology department.

The result is that I did not receive a referral for four months, during which time I had no gastrointestinal care, and my health has deteriorated during this period. At this moment, I am booked in to see a specialist in August – a year after I moved and asked to have my care transferred. I have test results that require clinical attention, but no clinician to assist me, and I cannot access resources such as the local IBD helpline. I do not blame the hospital for the lengthy wait, as they did not receive my referral until late December. All blame falls on Marcham Road Health Centre.

To compound matters, Marcham Road Health Centre and their in-house dispensary have managed to misplace each request for my repeat prescription I made during my time there. Every time I have requested my repeat prescription – something I do on a monthly basis – I have found myself forced into a position where I needed to run around Abingdon and Oxford in order to find somewhere that can fill my script on a short notice. 

The most recent time, I requested a repeat on 14 Dec 2022 via EMIS, which Marcham Road Health Centre's dispensary claimed not to have received. I then physically handed Marcham Road Health Centre's dispensary a copy of my repeat: when I came in to pick up the medication from the dispensary, they claimed once again to have not received the request, which is an unlikely claim given that I handed it in to them in person. I finally managed to get the last item on my repeat from a Boots in central Oxford on 2 Jan 2023, after having run out entirely.

Marcham Road Health Centre is by far the worst GP practice I've had the misfortune to register with, and I consider that they have been actively dangerous to me thus far. I am planning to leave before they can cause me any more damage.
GP surgery review: hightown-surgery
Title: Always Friendly
Rating: 5 out of 5
Visited: October 2023
Received both my Flu and Covid jabs today. A good system was in place to filter the patients manned by warm, friendly, reassuring volunteers and staff from start to finish. Again, as with most visits to this surgery, my experience was a positive and pleasant one. Well done.
GP surgery review: hightown-surgery
Title: Remarkable efficiency
Rating: 5 out of 5
Visited: October 2023
I had my covid and annual flu jabs today.  Very busy but superbly well organised and efficient, with friendly staff.
GP surgery review: hightown-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: October 2023
Speedy efficient and well run for the Covid/flu vaccinations; such a shame it is so hard to get a reasonable appointment time or actually see a doctor face to face where has it all gone so wrong at Hightown over the last 3-4 years?
GP surgery review: hightown-surgery
Title: The Best Surgery
Rating: 5 out of 5
Visited: October 2023
I am always listened to and shown kindness and respect , my  voice is heard .I  know I will always be seen face to face if required . All staff at  Hightown Surgery demonstrate empathy and understanding .
GP surgery review: hightown-surgery
Title: Very efficient
Rating: 5 out of 5
Visited: October 2023
Attended for Covid and flu vaccinations - straight in and out before actual appointment time.. All staff very friendly and efficient.
GP surgery review: hightown-surgery
Title: Covid and flu jabs
Rating: 5 out of 5
Visited: October 2023
We had our jabs on Saturday.
The staff were pleasant and courteous and extremely efficient.
This was a good experience and we are grateful to all involved.
GP surgery review: hightown-surgery
Title: Good doctors, not so good receptionists
Rating: 3 out of 5
Visited: October 2023
When trying to make an appointment, the phone lines are painfully slow. They are understandably very busy but the efficiency & speed of the reception team is seriously lacking. I have observed this at the front desk also. When you do manage to get through they are polite & nice enough but robotic, no use of discretion or common sense relating to patient-specific problems, just the same scripted answers. I have been trying to make an appointment for my young baby & there has been zero basic common sense used, even after I have described the issue. I have worked in healthcare reception & admin myself for many years & find their service & lack of knowledge quite baffling. Not sure if it's a lack of experience or confidence but the phones & triage service needs serious attention & is not fit for a practice of this size. It just isn't efficient or effective at all. On seeing a doctor, I was very pleased with the consultation & treatment and found the doctor to be professional & kind. One nurse is also absolutely lovely, the other is not great with babies which is unfortunate for someone administering childhood vaccinations.
GP surgery review: hightown-surgery
Title: Vaccine
Rating: 5 out of 5
Visited: October 2023
Extremely well run vaccine clinic volunteers and staff were very helpful kind and efficient! parking was also no problem
GP surgery review: hightown-surgery
Title: Great Practice
Rating: 4 out of 5
Visited: October 2023
The staff are always very helpful, efficient and approachable.  They help you feel relaxed in a clinical setting.
GP surgery review: hightown-surgery
Title: Brilliant Practice
Rating: 5 out of 5
Visited: October 2023
The staff were helpful, friendly and informative. A very good team. The organisation was superb and gave me confidence in their abilities.
GP surgery review: windrush-surgery
Title: Great service
Rating: 5 out of 5
Visited: October 2022
Well done Windrush Surgery 
Called today seen today followed up in 2 weeks 
All staff treated me with dignity and respect 
Thank you
GP surgery review: windrush-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
I got an appointment online for 2 days away, saw a very friendly and respectful GP and very polite and efficient nurse a day later for bloods. All round very professional.
GP surgery review: windrush-surgery
Title: Restricted access to doctors
Rating: 1 out of 5
Visited: April 2022
Very difficult to make an appointment to see doctor. Often on  Black Alert when no appointments are available or Red Alert when restrictions are in place and you can only phone for an appointment at 830 am or 130 pm. If you do not call during this window you have not opportunity of seeing a doctor.

The receptionists are extremely rude and unhelpful. 

This practice is not fit for purpose.
GP surgery review: windrush-surgery
Title: Trying to leave practice
Rating: 1 out of 5
Visited: March 2022
Have not been to the doctors for a few years. Went for a smear test and was shocked at the state of the surgery. It looks like a prison in reception. Bare grey walls, 8 chairs, 2 doctors and a nurse? No wonder it takes a month to see a doctor. No body there except one other person. Receptionist blunt and rude. Changing GP as soon as I can. Unfortunately there is currently a moratorium in place at the moment such that patients are unable to switch between practices. As soon as that ends I will be leaving and going elsewhere.
GP surgery review: banbury-cross-health-centre
Title: No communication
Rating: 2 out of 5
Visited: October 2023
I have not had any problems in the past but recently I am finding the help you receive when you require it is getting worse. Firstly I have Addison disease and this makes getting treatment more urgent at times I would have thought staff should have knowledge of this problem and why seeing a doctor can be more important . With My present medical complaint I have managed to see a physiotherapist twice and have been. Prescribed pain killers but my efforts to see  a doctor have got me no where   I was also sent to the Horton for an X-ray on the wrong part of my body! When you speak to receptionists they obviously have systems to follow but all I want to do is talk to  a doctor who can explain what is happening. My impression is the practice is too big and the system has broken down. I should not have to fill in a triage form and then wait 5 days for somebody to get back to me to make an Appointment. Basically that is a whole week with a medical problem which might not seem urgent but can be very dibilitating
GP surgery review: banbury-cross-health-centre
Title: Excellent service today 10th Oct 23
Rating: 5 out of 5
Visited: October 2023
Rang at 8.03 asked for callback called back at 9.15 appointment at 10.15. Arrived at 10.14 Called in by emergency clinician at 10.15,excellent very thorough examination and diagnosis and told not to worry excellent  care. 
Absolutely excellent service please let everyone know.
GP surgery review: banbury-cross-health-centre
Title: Won't answer phones , immpossible to contact.
Rating: 1 out of 5
Visited: October 2023
I have been trying to get a phone call answered since Oct 5th 2023.All it ever is is automated messages. Press the 0 and hope that oneday someone might answer.Up to now theres not one person who has got a clue or seems to know what they are doing
GP surgery review: banbury-cross-health-centre
Title: Frustrating that a simple issue cannot be resolved
Rating: 1 out of 5
Visited: September 2023
I have spent most of the day on a call waiting issue to get a link is more less impossible the link that was sent for recording blood pressure which I had to go out and buy a machine to get treatment does not work the whole system seems they want you  give up this is just to get the link has taken over all morning and still not resolved this issue should be so easy
GP surgery review: banbury-cross-health-centre
Title: Very polite staff.
Rating: 4 out of 5
Visited: September 2023
My experience was very Positive with the Doctor Being very helpful and able to answer all my questions.

There has been a Noticeable improvement Recently at this Practice which i hope continues into the Future.
GP surgery review: banbury-cross-health-centre
Title: Urgent Review Of Processes Needed
Rating: 1 out of 5
Visited: September 2023
This health centre needs a serious review of its processes in dealing with patients and their needs. I have always had good care from Doctors at the practice, when I have finally gotten to see or speak to one, but the processes in place for booking appointments and getting to speak to a doctor needs serious review. In my opinion, these processes that are currently in place are dangerous. My mum died two years ago of a heart attack. She called her Health centre (not this one) the morning before she died because she was not feeling herself. Within hours, she had died of a heart attack age 64. I truly believe some of the processes in place by Banbury Cross health Centre, put patients at similar risk. They are not dealing patient concerns as effectively as they need to and they are not prioritising things of great need. I called this morning as I had been in hospital on Friday with chest pain. I had to argue with the receptionist in order to get an appointment today on the same day I called. Within 30 minutes of me receiving my appointment, the appointment was cancelled via text message. At 8:30 am I called back again. I was then put in a queue and told someone would call me back. It is now after 10 am and I have not received a call back. Surely based on my mum's experience, anyone can see why this is putting patient safety at risk. I would ask that these processes are reviewed urgently.
GP surgery review: banbury-cross-health-centre
Title: Fabulous practice
Rating: 5 out of 5
Visited: August 2023
As a new patient, having just moved to Banbury, I have experienced fabulous service from everyone I have met or spoken to at the practice. The reception staff have always been polite, very helpful and friendly. The Dr I saw was very empathetic, supportive and informative and really help me to understand the implications and pain control of my slipped disc. The Dr gave me real confidence in the support I can expect moving forwards. Aren’t we so lucky to have a wonderful NHS. Thank you.
GP surgery review: banbury-cross-health-centre
Title: Much improved Practise
Rating: 5 out of 5
Visited: August 2023
Thankyou Doctors very much for your help
May I just say there are some brilliant Doctors in this practise and it is much improved
Thanks again for your understanding and great advice
GP surgery review: banbury-cross-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: July 2023
Receptionist was helpful and very polite.   Nurse was very efficient and helped me. Can't thank you guys enough.
GP surgery review: banbury-cross-health-centre
Title: Great service
Rating: 5 out of 5
Visited: July 2023
I would like to feedback to a specific ANP who was excellent in my appt, I want to let her know the outcome of my recent appt with audiology. Is it possible for someone to call or email me please? My appointment was excellent with her and she was very thorough, which made my audiology appointment go well too thank you Di
GP surgery review: alchester-medical-group
Title: Swift and reassuring
Rating: 5 out of 5
Visited: April 2023
Following a recent health issue, I was contacted by nurse practitioner who quickly put me at ease and guided me accurately. They then requested to see me the same day and spent time listening to my concerns and checking me over. Added to this, they then requested to see me the following day to ensure my medication was working and that my situation wasn’t becoming worse. I felt really reassured by this and then was checked over by a doctor who confirmed the same views. Both members of staff were really reassuring and professional. They were quick to act and made the whole process a lot smoother.
GP surgery review: alchester-medical-group
Title: Impossible to get info to GP
Rating: 1 out of 5
Visited: February 2023
Trying to send info to the GP. The admin team  rejected an email  
I Explained difficult to do econsult as I work between 9 and 4.30 weekdays but managed to get away from work to do this.  Took 20 mins  and had to  go through lot of irrelevant questions because I was trying to send info to the GP
Then received a reject as my GP wasn’t actually working that day. Can’t resubmit later 
I emailed the admin staff to ask if they could forward the message w details on but they declined again
There is no post box to put a letter through if you wish to drop a note off out of work time
Can’t help but feel they are trying to make it deliberately difficult to access GPs
GP surgery review: alchester-medical-group
Title: Thank you Alchester and 111
Rating: 5 out of 5
Visited: January 2023
Just want to say a huge thank you to both 111 service and Alchester Medical Practice.
I had to make an emergency call to 111 after horrific pain and bleeding in my ear, quite worrying. I spoke to a few clinical staff and a doctor from The Horton, Banbury. Difficult to talk or hear too, I’ve lost my voice due to cold virus. Called first thing and saw a doctor who prescribed medication so thank you all. I know difficult times but lots of us appreciate what you do
GP surgery review: alchester-medical-group
Title: Appalling GP practice
Rating: 1 out of 5
Visited: December 2022
Felt unwell for three weeks with stomach issues. Am lucky enough to have access to a private GP (via video) through work and hoped I wouldn't have to trouble my doctor (I seldom need to go). My heart sunk when they told me I would have to speak to my own GP, as my symptoms were more serious and need to be checked in person. Made to feel like I shouldn't be asking for an appointment when I called (17 people in the queue in front of me. The patient triage was just horrible. Good luck trying to get an appointment if you are elderly or have a sick child. As yet, I've not received a call from a GP so it looks like 'll have to call 111. I hope my issues are not serious as I will raise a formal complaint. I have every sympathy for the NHS, but there's got be a better way of looking after people.