janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: wallington-family-practice
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: October 2023
I have been trying for 6 months to get an appointment. Unless you have ninja fingers it’s almost impossible. Very disappointing as I have been with this practice for many years, the last few years getting appointments have become more and more difficult. 

I suppose it is the same everywhere but it is unacceptable.
GP surgery review: wallington-family-practice
Title: Fantastic Doctors Surgery
Rating: 5 out of 5
Visited: August 2023
I joined in August after having many bad experiences at my previous practice. I called after 8 am for a appointment i explained the situation and was given a time however couldn't make it face to face till the afternoon. I recalled at 2pm and was given an appointment at 3pm. The doctor was absolutely lovely and so helpful. All the receptionists and admin team this week have been so polite and helpful. I have had to call numerous times due to my babies illness and every time I have felt listened to and haven't had to reexplain my situation. Everyone I have encountered have been amazing and can tell they put their patients first.
GP surgery review: wallington-family-practice
Title: Pain free procedure
Rating: 5 out of 5
Visited: February 2023
I had minor surgery to remove a cyst on my back, from the start of the procedure I felt well cared for and I was kept informed of progress throughout.

Like everyone, I felt apprehensive at the beginning, however at the end of the 30 minute minor op I left feeling very satisfied that the staff involved  not only cared about my well being. They were personable chatty and professional.
Thank you.
GP surgery review: wallington-family-practice
Title: Excellent  practice
Rating: 5 out of 5
Visited: February 2023
I have always  received  an excellent service from this gp practice,  the whole team provide a professional reassuring and hopeful healthcare service for myself and family.
GP surgery review: wallington-family-practice
Title: Very Efficient!
Rating: 5 out of 5
Visited: January 2023
Called at 2pm for a GP call back and was called by the Dr 10 minutes later. Very understanding and efficient. Anti-viral tablets prescribed and eye care instructions given in case of worsening symptoms. I collected the medication from my chosen pharmacy within 30 minutes! Thank you Wallington Family Practice!
GP surgery review: wallington-family-practice
Title: Hugely improvef online booking system
Rating: 5 out of 5
Visited: November 2022
The GP was thorough and clear with her advice and left me confident that my concerns were being addressed.  She was kind and patient.
The new online booking system was easy to use and allowed a choice of telephone and face to face appointments for the same day a significant improvement!
GP surgery review: wallington-family-practice
Title: Diphtheria jab
Rating: 3 out of 5
Visited: November 2022
En route to getting jab. Fingers crossed.
Excellent support from non clinical staff.
All well so far……………………….
GP surgery review: wallington-family-practice
Title: Lovely practice
Rating: 5 out of 5
Visited: November 2022
I have been with them my whole life and never had any problems always been amazing. Listen and help even notice thing I didn’t!
GP surgery review: wallington-family-practice
Title: Improvement
Rating: 4 out of 5
Visited: October 2022
I have spoken with two lady doctors recently and had one face-to-face appointment and it was a great experience. The doctors were engaged and helpful. I didn't feel rushed or like I was an inconvenience. Usually I always feel like they’re trying to just get me out the seat and gone. I managed to get an appointment the same day and was promptly called when required.
GP surgery review: earlsfield-surgery
Title: Quick, easy and efficient appointments
Rating: 5 out of 5
Visited: January 2023
Booked online the night before for the next day, appointment with a GP who quickly ascertained what needed to be done, and made arrangements, and kept me informed about the process.
GP surgery review: earlsfield-surgery
Title: Great practice with fantastic doctors !
Rating: 5 out of 5
Visited: November 2022
Excellent service starting from receptionist to doctors. The receptionists are welcoming and happy. 

You always get to see the doctors you want to see , all the doctors are great at speaking to patients in a calm manner. Doctors are keen to solve your issues as quickly as they can , if something needs following up , they will advise on what to do next even if this means you will be referred to a specialist. 
It's my family doctor and I would never leave here because of the amazing services.
GP surgery review: elborough-street-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: November 2023
Hi 

I wanted to say thank you to the those helped me earlier today.

I was convinced that I had booked an appointment for today for a blood test. I phoned the surgery to confirm the time and discovered there was no appointment. 

I must have sounded very confused on the phone but your staff managed to arrange  an appointment for just before 1 pm. I got my blood test and as usual the person carrying out the test was both patient and helpful

So I would like to express my thanks to those concerned and will try to be more organised in future ☺
GP surgery review: elborough-street-surgery
Title: Wonderful kind staff
Rating: 5 out of 5
Visited: September 2023
The staff here are always so lovely and kind, from reception to the doctors.
They have a wonderful online service and they get back to you promptly - no waiting for hours on the phone to get an appointment!
GP surgery review: elborough-street-surgery
Title: Amazing GP Practice
Rating: 5 out of 5
Visited: May 2023
I recently had to see an out of hours GP. Staff at the surgery contacted me, referred me for other tests, investigations etc as soon as the Practice reopened and followed up on the issue. They explained why additional investigations were required and patiently listened and answered all my questions. Without exception, the Doctors, Nurses, other healthcare staff and receptionists were always kind and considerate and took into account my needs and those of my family. I am very grateful and would highly recommend the GP Practice, Elborough Street Surgery in Southfields London.
GP surgery review: elborough-street-surgery
Title: Superb care
Rating: 5 out of 5
Visited: March 2023
I was simply bowled over with the efficiency of how I was dealt with - just brilliant.
 Using the online form and a quick chat with the most fantastic family GP.All done and sorted in what seemed like minutes. Bonus was- prescription was also done in a flash
GP surgery review: elborough-street-surgery
Title: Amazing practice
Rating: 5 out of 5
Visited: September 2022
I received amazing care for my sick child after a last minute call on a Friday evening! My LO was seen within a matter of minutes, medicine prescribed and the prescription was already at the pharmacy when I went to collect shortly thereafter. The front office staff as well as the doctors at this practice are second to none. They are kind and caring and have always given my family the best of care. I cannot praise them highly enough. Thank you for all you do!!
GP surgery review: elborough-street-surgery
Title: The best GP surgery ever!
Rating: 5 out of 5
Visited: March 2022
This surgery provides a superb service! The staff are super friendly, helpful, and answer the phones without lengthy wait times or aggressive attitudes.

You leave the surgery always feeling looked after by a team who listen and hear you.

The surgery is a credit to our local community and I couldn't recommend them highly enough.
GP surgery review: triangle-surgery
Title: Helpful staff, best practice I have had in London
Rating: 5 out of 5
Visited: April 2023
I have been using this practice for a year now, more so lately with an issue. Whenever I have needed an appointment I have been able to get one without waiting much on the phone and get connected to a GP within a few days. Same for the nurse as I have had to see more recently. The reception staff are also great, they were able to help me get nurse appointments when Triangle was closed at other nearby places and also help with the renewal of my medical exemption form and dealing with referrals over email has been really convenient for me. Everybody is also really friendly and they've been a pleasure to deal with.
Having used other GP practices around London and in another city, this is actually the best one I have used and I feel lucky to be registered with Triangle. Thanks a lot Triangle!
GP surgery review: triangle-surgery
Title: disgraceful
Rating: 5 out of 5
Visited: March 2023
my daughter has been waiting months for a hospital appointment and we have just foundout that she was never refered by triangle doctor. we only discovered this because she change surgeries. do yourself a big favour and avoid this place. Rude uncareing reception to top it all
GP surgery review: triangle-surgery
Title: Awful, avoid at all costs.
Rating: 1 out of 5
Visited: February 2023
Absolutely useless. Staff are rude and unhelpful. Worst surgery I have ever encountered. They do not care about their patients so I do not actually understand why these people have gotten a job in the healthcare industry. They should reconsider their jobs if they don't care about their patients which they obviously do not! Avoid this surgery at all costs.
GP surgery review: triangle-surgery
Title: Extremely poor reception
Rating: 1 out of 5
Visited: February 2023
I tried to get pain relief medication because I finished the supply provided by hospital following a c section. Reception staff did not explain how I go about doing this and gave different information. This was an urgent matter and I couldn't wait 48hrs and send an email given my physical pain post c section. I've had little interaction with the gp's at this surgery, reception staff are an extremely poor reflection of the gp surgery. I would reconsider joining the surgery solely based on the reception front door contact. Gp please consider pattern of reviews and feedback. Change is extremely necessary.
GP surgery review: triangle-surgery
Title: Poor administration service
Rating: 2 out of 5
Visited: December 2022
Waiting times to speak to a receptionist is over an hour. I got through and was put on hold and then not picked up again so had to call again. This is not the first time this length of wait has occurred. 
You are given a number in the queue and it seems to take about 20mins to answer each patient. Not sure why it takes so long. There is just no focus on improving patient support.  
The GPs are always very helpful when you get to see them.
GP surgery review: triangle-surgery
Title: Poor HRT knowledge
Rating: 1 out of 5
Visited: June 2022
If you want to be registered at a practice that is not patient centred and behind the times - this is the practice for you. As a fellow health professional I am disgusted at the way I was spoken to by Nurse Practitioner re skin complaint and previously by GP for menopause advice. Realised just how bad it was when I re-registered and have been treated finally. Need to look at their patient focus and updating staff. Thought long and hard about writing this review but I do not want anyone to suffer as I have. Shop around as many caring GPS in area
GP surgery review: triangle-surgery
Title: Worst practice
Rating: 1 out of 5
Visited: February 2022
Impossible to reach out by phone and waiting time is over 1 hr. The GP does not communicate clearly and their English unfortunately was not good. They do not know how to access blood test results on a portal where all GPs have access to. I am unable to find out my results - 10 days passed. They are extremely rude and unhelpful. Currently I am suffering from knee pain which is urgent and they offered me a phone consultation in 5 days just to tell me that they need to see me face to face in 10 days. If you can avoid here, please do so. My whole experience was unreasonable awful.
GP surgery review: wandsworth-medical-centre
Title: Still waiting
Rating: 1 out of 5
Visited: November 2023
Completed online form for medication, only 1 was prescribed. Phoned the surgery receptionist said she would bring this to doctors attention and doctor will contact me or send prescription to pharmacy. Check with pharmacy no prescription received. Phoned surgery spoke to another receptionist who repeated the rhetoric of the previous receptionist, and I'm still waiting.  This practice  has changed immensely in years  gone by it was possible to see a gp without  having to complete a longwinded form, personal experience  suggests this system is not an improvement in how things used to be.  Is it not common courtesy for someone to get back to you when you are told that they will? Would it not be advisable for someone to explain why you have not been prescribed the painkillers you requested several days ago? What would WMC suggest patients in need of painkillers do if they have requested them and followed it up with not 1 but 2 phone calls enquiring about them only to still be left waiting?  Clearly something going on here, however they appear to have forgotten to relay this to me the patient.
GP surgery review: wandsworth-medical-centre
Title: Contraceptive pill
Rating: 3 out of 5
Visited: November 2023
I saw someone left a complaint about problems accessing the contraceptive pill at this surgery - and I have too! I’ve been repeat prescribing the pill for about 2 years and didn’t have a problem when it was done with paper, always got my pills within about 2 working days. However, over 2 weeks ago I put in a request online, the GP didn’t receive anything. Tried again on the online form - still nothing! After going into the surgery they’ve now sent me something direct to fill in, which I’m hoping (nearly 3 weeks later) will mean I get the pills. If not, I’m about to have to buy them online which isn’t ideal but I’m about to run out. It’s really really poor to be unable to have access to easy contraception - there is clearly a fault with your online contraceptive pill form. Please fix it ASAP.
GP surgery review: wandsworth-medical-centre
Title: No care for contraception
Rating: 1 out of 5
Visited: September 2023
I am going travelling for 8 months tomorrow. When I was due for my contraceptive pill repeat prescription at the end of July/early Aug, I requested many times that I receive additional months worth of pills so that when I am travelling with my boyfriend I am protected; I have also been on this pill for over 8 years and I don’t really want to come off it for hormonal reasons. I had many issues with requesting repeat prescriptions on the online system. I had to go into the practice twice and show them that I was doing it correctly but it still never showed my request in the system. I then completed a paper form, adding my request for additional months, but when I collected it, I only received 3 months worth. The pharmacy told me to contact them 2 months before I go to request additional pills, which I did and they then contacted WMC. To achieve this, I had to fill out another form to answer a few GP questions which I did straight away. When I collected again - still not enough pills. I called the surgery again last week to get a request to send it to a different pharmacy as I was leaving London. When I went to see if they had arrived, they hadn’t. I am going away tomorrow with not enough pills to last me the trip. Absolutely abysmal that it’s so difficult to get contraception and having to waste so much time trying to get a simple request. I have never had issues at any previous doctors getting more than 3 months of pills. Will definitely tell all of my friends to avoid this practice. Surely you should be doing more to make contraception options accessible amongst young people?
GP surgery review: wandsworth-medical-centre
Title: Very rude lady on reception
Rating: 3 out of 5
Visited: March 2023
I’ve been going through a very difficult health scare and called in to get a timeline on when my tests are due. 

The demeanour of the lady on the phone was appalling. Seemingly like I’ve intruded on her day she just conveyed the message of ‘how are we supposed to know’ and just appeared to want to get me off the phone. No empathy of the caller and actually hung up on me without a goodbye. Incredibly unfriendly and not someone who should ever be speaking with patients at times we’re just seeking clarity. 

Doctors have been fantastic. This woman (I could point her voice out) does not represent the practice well at all. I actually feel unhealthier just from talking to her. Fowl experience
GP surgery review: wandsworth-medical-centre
Title: Shambolic services
Rating: 1 out of 5
Visited: January 2023
Their clinicians are fantastic, but the management of the practice is below any standards. It is not possible to book an appointment. The practice opens its phone lines at 8:00 am. How is it possible, that when I ring spot on 8:00 am, I am already number over 30 in the queue? Then, I wait for over 45 minutes on the phone to be connected to the receptionist, just to find out, that all the appointments for the day are taken and no clinician is available. It is not possible to book an appointment in advance. So the receptionist advises calling next day again 8:00 am and face the same case scenario. Waiting for nearly an hour to be unable to book an appointment again. The practice do not offer enough of appointments via The GP app or via Patient Access portal. They are limited date and time wise. Someone should look into this shambolic services, that ones, before the pandemic, used to run smoothly, without any flow. I am aware of the NHS staff shortages and increased post-pandemic demands for appointments, but it should be possible to book an appointment in advance, that suit the patient, especially when it comes to booking an appointment for a child. This is why the A&Es are congested, because people with minor problem cannot get appointments at their practices.
GP surgery review: wandsworth-medical-centre
Title: Excellent GP Practice
Rating: 5 out of 5
Visited: July 2022
We as a family have been registered at Wandsworth Medical center since 2009 and want to say a very big thank you for looking after all of us ( mom and dad and brother and kids and partners )  The doctors are caring and always go that extra mile and just want to give them all praise to the reception staff who have a tough job on their hands but manage to carry on! I would highly recommend this surgery ! They are the best
There is not enough praise at the moment in the NHS, so here is a big clap for all at Wandsworth Medical center, you ALL are amazing and we are in awe of you all.  THANK YOU
GP surgery review: wandsworth-medical-centre
Title: Satisfied patient but communication needs improvement
Rating: 4 out of 5
Visited: June 2022
I have had good care and find appointments easy to secure on line and at 8am. My comment is that the website does not give a full picture of the available services (unlike the poster in the surgery); I was not aware that physiotherapy was available and spent £250 on private physio sessions following a relatively minor knee injury which did not warrant, in my view, a GP visit. When the injury took a turn for the worse I secured a same day appointment to see a GP and then a same day physio appointment - I couldn't have got better service anywhere. Communication is very poor.
GP surgery review: wandsworth-medical-centre
Title: Fantastic Practice with wonderful staff
Rating: 5 out of 5
Visited: February 2022
I have been going to this practice for over a year and have always been given the best care. The staff are very kind, patient and professional and I have always been seen very swiftly. 
I have recommended this practice to friends of mine in the area.
GP surgery review: begg-practice
Title: Excellent service can’t fault
Rating: 5 out of 5
Visited: April 2023
I have four children youngest 2 having learning difficulties i also have my own issues. Straight to point the GPs and reception I can’t fault there is sometimes a wait i agree but the care i have received is 100%. The GPs explain and support everything they even do print offs so i can read more on medical issue. We need to remember they are doing there best to provide for us the patient. We should praise them because without them who would help us.
GP surgery review: begg-practice
Title: Outstanding practice and service
Rating: 5 out of 5
Visited: January 2023
I have been with this GP just under a year, they have a great GPs and nurses which have been very helpful on every occasion. I find the form by text when you call for appointment partially useful and the staff on reception very friendly.
GP surgery review: begg-practice
Title: Worst practice among all my registered GPs
Rating: 1 out of 5
Visited: July 2022
Very inconsiderate staff and GPs. Twice they called me to their practice and upon reaching on time, they made me wait for like 45 mins. 

Above all, their reception staff is so buzy on call that they don't give a damn about the people waiting for their appointment.

Their availability is so much poor that you will get your appointment after a week or month. Never ever register yourself here. Disappointed to see that I'm paying so much tax for surgeries like this and not even getting proper treatment and availability.
GP surgery review: bolingbroke-medical-centre-(thmp)
Title: Such a good practice
Rating: 5 out of 5
Visited: February 2023
I have always received superb ,caring, efficient ,helpful, timely,service from the team at Bolingbroke medical centre. I can always book an appointment . My replete prescriptions are always processed efficiently and they act in a professional manner.
GP surgery review: chatfield-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: January 2024
This practice seems to have really improved over the last few years. Service is now excellent and the Doctors and Nurses very caring and understanding.
GP surgery review: chatfield-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2024
The dr was so informative and helpful about my medication.      Suggested I change to a new drug to lower cholesterol.     Much appreciated.
GP surgery review: chatfield-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: January 2024
As usual the nursi I saw was excellent.  Not only was she on time, but was very reassuring to me and after about 3 consultations every thing was sorted.
GP surgery review: chatfield-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: January 2024
The physio therapist I saw was very understanding, patient and knowledgeable which made me feel very relaxed.
GP surgery review: chatfield-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2024
Telephone consultation happened right on time. I was given the information I requested about blood tests. I was spoken to courteously throughout.
GP surgery review: chatfield-medical-centre
Title: Great and very efficient practice
Rating: 5 out of 5
Visited: January 2024
All my family over many years has been so well looked after and supported by all the doctors, nurses and staff at Chatfield Health Centre and we feel very fortunate and lucky  !
GP surgery review: chatfield-medical-centre
Title: Good doctor
Rating: 3 out of 5
Visited: January 2024
Caring and understanding of my condition and how we can go forward with pain management and made the necessary referral
GP surgery review: chatfield-medical-centre
Title: Good practice!
Rating: 4 out of 5
Visited: January 2024
I find it easy to communicate and get an appointment either by phone, online booking /referral request. I had to see the nurse, called at 3pm on a Friday and got an appointment early Monday. The GP that I've seen a few times is very patient.