janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: welling-medical-practice
Title: Not fit for purpose
Rating: 1 out of 5
Visited: February 2023
Shocking lack of care for patients.  I waited 12 days for the next available telephone consultation just to get a form for an ‘urgent’ x-ray.  The phone call didn’t come and when I called them I was told the doctor was off sick. When I eventually got the x-ray, it took 10 days for the phone call to give me the result.  This is just one example of the absolute shambles this surgery has become.  No wonder it’s rated the worst surgery in the whole of Bexley and Greenwich and is in the top 100 worst surgeries in the whole of London.
GP surgery review: welling-medical-practice
Title: Secretary
Rating: 3 out of 5
Visited: January 2023
The Secretary at the Danson Crescent branch was really helpful in getting a letter sent off to the hospital for me. The doctor was off sick so she accessed my records, amended the letter that was on file with the correct address and E Mailed it off to the hospital.
Thank you very much, great service
GP surgery review: welling-medical-practice
Title: Amazingly Helpful when urgent
Rating: 5 out of 5
Visited: December 2022
I needed a report for my wife which was very important and due in a few weeks time but the surgery went out of the way to produce it on the same day understanding the criticality of the report! Kudos to all involved and many thanks for your amazingly swift help! It was a good surprise!!!
GP surgery review: welling-medical-practice
Title: Terrific help
Rating: 5 out of 5
Visited: November 2022
The secretary has made every effort that she can to get me a hospital appointment and has stayed in touch by phone keeping me updated.
Just hope now the hospital comes through.
Well done great step forward.
GP surgery review: welling-medical-practice
Title: A definite improvement
Rating: 3 out of 5
Visited: October 2022
Welling Medical Practice have received a lot of bad reviews in the past, however over the last few months I have seen a marked improvement.  I called there earlier this week and they were very helpful and polite and a doctor called me back within a couple of hours.   We are all quick to criticise, but they are definitely trying to improve.  Keep up the good work...
GP surgery review: welling-medical-practice
Title: Good doctor, shame about receptionists
Rating: 3 out of 5
Visited: October 2022
Receptionists didn’t answer the phone when I called at 8am. For 18 minutes I was on hold. As they kept me on hold, I walked to the practice (whilst still on hold on my mobile) to find no one waiting to be seen at the reception desk and the receptionists gossiping about one of their colleagues - highly unprofessional (all whilst I was still on hold on my mobile phone in front of them!)
I said I needed to see someone and was instructed to take a seat for the walk-in clinic.
Whilst sitting there I witnessed the two receptionists be rude, unhelpful and try to give their version of medical assistance to patients (some of which was wrong). 

I was called in to see the GP, who was great. Very attentive, helpful and prescribed treatment for my problem.

Overall, the main and only issue I experienced with this GP Practice was the poor receptionists, they need serious training in professionalism and reminding that they are there to help the sick, therefore when ill people call the surgery they should not be sitting around chatting and ignoring potentially serious medical issues.
GP surgery review: welling-medical-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: September 2022
I have been very satisfied with my experience at the Welling Medical Practice,Avery Hill Rd particularly in the past couple of years. 
Unfortunately It has been necessary for me to require medical attention on a number of occasions and it has been immediately forthcoming.I have had extremely good service throughout the practice,from receptionists,nurses,prescription clerk and the Doctors.
I cannot praise them too highly.
GP surgery review: brockwell-park-surgery
Title: Let me down
Rating: 4 out of 5
Visited: June 2023
Being 16 weeks pregnant, I was experiencing severe pelvic girdle pain which stopped from being able to do simple things including walking. I had an appointment with an on-call GP, who didn’t want to refer me to a physio, saying this is completely normal and often happens in pregnancies and I should sort this out with my midwife. The GP was disinterested, patronising and rather inexperienced.

I then spoke to a friend physio who showed a serious concern for me having such severe pain so early in my pregnancy and immediately passed on links for self-referral to a women’s physio.

It’s quite telling that as a pregnant woman I have to bypass my GP who are unwilling to treat severe pain. This experience was a real let down for me by the surgery.
GP surgery review: brockwell-park-surgery
Title: I am not sure
Rating: 3 out of 5
Visited: June 2023
i enquired a friendly receptionist in June if the practice is accepting new patients. she told me yes and gave me a form to complete. i returned on the 07/08 to check if i was  registered. the receptionist checked  and it’s no. she advised me to do it online. i explained,   have-tried numerous times but it kept saying  postcode is not valid. i completed another application form on 07/08/23 after she kindly checked my post code is in the catchment area. today i called the practice, i am told not registered with the practice. what happened to the application forms igave to the receptionists? why is sw2 2up not valid?
GP surgery review: brockwell-park-surgery
Title: Excellent GP Practice
Rating: 5 out of 5
Visited: May 2023
Out of all the GP surgeries I have been registered to over the years, this is by far the best of all. I feel well-cared for and listened to whenever I see a GP and the physiotherapist from this practice. They really take their time to ensure that the best care is provided. All the members of staff have been friendly and professional. Highly recommended.
GP surgery review: brockwell-park-surgery
Title: Poor receptionist
Rating: 1 out of 5
Visited: April 2023
I called to book and appointment with any doctor, because my Tonsils is swollen, just to be told a Dr will ring you back, Which I was happy to hear, I then realized the lady haven’t given a time when the Dr will ring, I called back, and her response was anytime during the day they will call you. Say What? Every GP I have ever been to give you a time slot when the Dr will call, I think this is poor service! As for me I’m in pain, and have to wait whenever the Dr calls type of behavior and keep your phone beside you, when you have things to do! Besides waiting all day for a call. I think I’ll be switching soon! Every year this GP is getting worst and worst, just scrap it and everyone needs to be re-hire
GP surgery review: brockwell-park-surgery
Title: Excellent care and service
Rating: 5 out of 5
Visited: February 2023
I have been with this practice for over a decade and have received consistently excellent care. The new online 'Ask a Doctor' service enabled me to ask a question very easily and I received a relatively prompt response. As my son's issue was not urgent, I was happy with the 2-3 week wait for an telephone appointment which was after school and hence perfect for us. The doctor was kind, compassionate and did not make us feel rushed. All times my son issue has been treated sensitively and with understanding. I would heartily recommend this surgery.
GP surgery review: brockwell-park-surgery
Title: Impossible to be seen - opaque processes
Rating: 1 out of 5
Visited: September 2022
I have been trying to get an appointment to see the Dr for weeks only to be told that in order to be seen face-to-face, we need a telephone consultation. The phone consultation is booked in for any time between 0800-1800, which means it is near impossible to pick up the call. The next available appointment is in a month so a chronic condition will only get worse or an acute condition needs to be seen by accident and emergency. Not sure why we pay taxes to the national health service if we can't access any services. Will be moving to a different surgery after this awful experience.
GP surgery review: brockwell-park-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
I had an appointment with one of the nurses. She clearly noticed that I was nervous, and she was extremely patient and took the time to reassure me and explain everything, even for a simple appointment, which I was very grateful for. I was also able to book the appointment really easily, and everyone at reception was friendly and efficient.
GP surgery review: brockwell-park-surgery
Title: Thank you to a great practice
Rating: 5 out of 5
Visited: July 2022
I have recently registered at the surgery and have been very impressed with how I have been treated by reception staff and doctors, who have been friendly and polite with quick responses to phone and on line enquiries. My adult son also had a very good experience in December. Thank you very much.
GP surgery review: brockwell-park-surgery
Title: Can't get telephone access
Rating: 2 out of 5
Visited: March 2022
I have terminal cancer which was diagnosed whilst abroad during the covid crisis. In over two and a half years I have not been able to talk to a human at Brockwell by telephone and being thus unable to see a GP near where I have been treated temporarily for cancer. All I want is to be treated like a human to help  me help myself. I would be happy with an email dialogue about my meds, my recent emergency  treatment in hospital, my Covid-19  vaccinations, the side effects from my current regime. I believe  the surgery should offer dying patients who are alone and struggling a short telephone  consultation or even an email communication.
GP surgery review: paxton-green-group-practice
Title: Poor practice
Rating: 3 out of 5
Visited: December 2023
You can never through to make an appointment  you could be on hold for 40mins not fit for purpose
Patches to complex for oap's  to use.
GP surgery review: paxton-green-group-practice
Title: Getting worse
Rating: 2 out of 5
Visited: December 2023
It's such a shame. What was a great practice is being let down by the non clinical staff. I have been having issues and the are not being responsive to sorting. Very bad...
GP surgery review: paxton-green-group-practice
Title: Great nurse
Rating: 4 out of 5
Visited: November 2023
The nurse who l had my blood pressure review with was exceptional. She went up and above and was exceptional when l attended my appointments. She always make sure she gives me the information and care needed. She followed through with everything we discussed. She called me and sent all information she promised to send without me having to keep calling back to chase. She is always welcoming with a smile and takes her time to explain issues and always go the extra mile. Thank you very much for your kindness, patience and exceptional duty of care.
GP surgery review: paxton-green-group-practice
Title: Not impressed
Rating: 1 out of 5
Visited: November 2023
As a wheelchair user I was two minutes late for an appointment, only to be told rather bluntly it had been cancelled. Not at all happy. Should give more time to the disabled!!!!!
GP surgery review: paxton-green-group-practice
Title: Slipping
Rating: 2 out of 5
Visited: October 2023
I have been a patient for many years. Recently the standards of service are really slipping. Covid and flu jabs were only available on a Saturday when I cannot attend, and I have now been told they're not doing any more. Also, it's getting very difficult to get an appointment, particularly with the non GP services such as social prescriber, nurse, and physiotherapist. GP appointments are slightly easier, but there is little if no continuity. And finally, getting through on the telephone can be almost impossible. Shame really as this used to be a brilliant practice
GP surgery review: paxton-green-group-practice
Title: Fantastic nursing experience
Rating: 5 out of 5
Visited: August 2023
I would like to thank the nurse who has just completed my course of B12 injections.  Despite some administration confusion, she was calm, encouraging, efficient and professional throughout.  She glided through all small issues and it was very reassuring to know that I would be seeing her and that I would receive great care on each occasion.  I understand that I should not name her, but I trust that you can work out who she is from my name and details as she deserves praise for her patient care.  Thank you!
GP surgery review: paxton-green-group-practice
Title: Reassuring Practice
Rating: 5 out of 5
Visited: July 2023
Called by phone within the 8 to 10 am timeslot and rapidly moved down the waiting list to speak to a gp who thankfully gave me an emergency appointment within a couple of hours (the receptionist had previously informed me that an appointment would only be available in approximatley 10 days time!)  I have had two such 'emergency appointments' recently and it is reassuring to have such a system of consultancy.  I should also point out that the quality of speaking with receptionists has improved vastly when previously courtesy was lacking
GP surgery review: paxton-green-group-practice
Title: Lack of speed with regards to prescriptions
Rating: 1 out of 5
Visited: May 2023
Waited from 11th May until 2nd June for my mothers (who’s 84) pain killer prescription. It took several phone calls  and the pharmacy calling to make it happen. Whilst my mother was at home in pain.
GP surgery review: paxton-green-group-practice
Title: Reception Issues
Rating: 2 out of 5
Visited: May 2023
Reception can be very difficult to deal with. Receptions can get impatient when speaking to patients and end up not being helpful.
GP surgery review: paxton-green-group-practice
Title: Amazingly well run practice
Rating: 5 out of 5
Visited: April 2023
I just wanted to give some positive feedback and thanks. I think the way this surgery manages appointments is just brilliant. Whilst you can book appointments in advance online, they also run a telephone advice line from 8-10am every day, which is answered directly by a doctor and is is absolutely amazing. I don’t know any other surgeries that do this and I can’t understand why. It means I can speak to a doctor and they can helpfully triage - often don’t need an appointment particularly if it is for me but if it is urgent and needs to be seen, or is for a child, they then schedule a time later that day. I am sure this saves a lot of time and wasted appointments as well as administration for reception. All the doctors and nurses at this surgery are amazing too - we could not ask for more. I hope you continue to manage appointments this way, and I think other surgeries could really benefit from adopting your model. Thank you so much to all your team.
GP surgery review: the-old-dairy-health-centre
Title: Very responsive
Rating: 5 out of 5
Visited: May 2023
I contacted the surgery online and was phoned back by a doctor before lunch on the same day. This is typical of my experience with the practice (although they don't guarantee this response rate), and so far I've found them very responsive with a high standard of care.
GP surgery review: the-old-dairy-health-centre
Title: Wonderful Staff
Rating: 5 out of 5
Visited: October 2022
I am forever grateful to my GP who has been extremely helpful in my diagnosis & moving forward with a plan to help me. She has kept communication open & she is easy to talk to. She is very empathetic & genuinely cares about her patients. This GP practice goes above with all help needed. I would fully recommend this surgery& would like to say thank you to all staff for all that you do.
GP surgery review: elmstead-medical-clinic
Title: Excellent Practice
Rating: 5 out of 5
Visited: June 2023
I have been liaising with this practice for several weeks now on behalf of a close relative, and I have been so impressed with the responsiveness of the clinical team in respect of understanding of clinical need and in this instance the specific needs of the individual patient. I have also been so impressed with the receptionist and administration team as they are hugely effective & efficient but have also perfected the art of talking to people in a calm  and sensitive way. Thank you to you all .
GP surgery review: eltham-medical-practice
Title: Understaffed and unable to provide basic services
Rating: 3 out of 5
Visited: November 2023
I had a surgery at Queen Elizabeth and they asked my dressings to be checked and changed by a nurse at my GP practice. 2 days in a row this practice has been unable to give be an appointment and has asked me to go to ugent care for it instead. They have 1 nurse to serve a vast region and high number of patients.  Extremely dissapointing.
GP surgery review: eltham-medical-practice
Title: Terrible place!
Rating: 2 out of 5
Visited: October 2023
Hard to get an appointment, once the appointment slots become available to book you have to wait about 6 weeks to actually see a Dr. 
Test results are sent via SMS with no offer of a follow up appointment, or even a call from the Dr to discuss treatment or further tests; the patient has to phone T H E M to T R Y to get an appointment.
The whole thing is a shambles!
Can’t wait to get a job with private healthcare!
GP surgery review: eltham-medical-practice
Title: Dangerous
Rating: 1 out of 5
Visited: September 2023
Life protecting medicine was removed without warning from my mother’s dosette box and I was sent a text asking to make a GP appt? My mother has dementia and therefore asking to do this is virtually impossible. We are paying a fortune on Carers for repeated trips to and from the pharmacy trying to get to the bottom of what an earth is going on. Then they want a phone consultation with a Gp again with carer present? This was despite a booked in medical review just a few days later??. The automation is chaotic, stressful time consuming and frustrating. And completely pointless for a frail lovely someone with dementia.
GP surgery review: eltham-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: August 2023
I have had to deal with the surgery quite a bit lately and I have found it to be excellent. I have all of my e-consults answered promptly. Yes I do have to wait a few weeks for an appointment but that is due to high demand. If I need a same day appt I make sure I’m up and calling the practice at 8am to get one simple as that. The reception staff have always been lovely and helpful whenever I have had to speak with them and the doctors have always been great at dealing with my issues. I can’t fault them at all. I have been at this practice on and off since I was a child and never once had an issue with anyone there. Keep up the great work :)
GP surgery review: eltham-medical-practice
Title: Great Care
Rating: 5 out of 5
Visited: July 2023
My mother had been unwell. I was greeted by a very friendly receptionist who asked about my mother and suggested that with the info provided should be seen on the same day. An appointment with their ANP was made for 30 mins later. The ANP was fantastic. A very thorough history and examination was performed followed by and urgent ultrasound referral and blood analysis. Following the results of the ultrasound and bloods, not only was my mother referred for an urgent CT the ANP took the time to contact me to let me know of the findings. The whole process to date has been seamless. Thankfully looks like all is ok! Excellent service in my opinion
GP surgery review: eltham-medical-practice
Title: Horrible, useless reception-
Rating: 1 out of 5
Visited: July 2023
Void for any cost! Reception team is useless- they only make your life more difficult, make so many mistakes and honestly dont bother to help - every call with them is a proof of no common sense at all, they waste your time and NHS money and resources, making everything so complicated for no reason. The worst GP you can find - do jot join or you will literally need to stress a lot to get anything done. Reception team is acting like they are doctors and try to make a decisions for you for no reason- honestly a joke.
GP surgery review: eltham-medical-practice
Title: A shambolic surgery
Rating: 1 out of 5
Visited: June 2023
A hospital prescription was prescribe for our granddaughter by her consultant.  We were advised to take prescription to our own surgery and a doctor would prescribe for us to collect from our local chemist. 
Our granddaughters hospital appointment was on a Tuesday.  No prescription sent to local chemist for collection until the following Monday.  This was despite making constant telephone calls to the chemist and the surgery. Friday before medication was available for collection we were assured everything was with the doctor awaiting signature and would be sent electronically to the chemist that night….surprise, surprise this didn’t happen until we started chasing, again, on Monday morning.  The way In which the surgery operates is absolutely amateurish.  The left hand doesn’t know what the right hand is doing.  Lack or breakdown internally of communication. No empathy, especially after having made numerous phone calls in regards to the medication. Not fit for purpose.
GP surgery review: eltham-medical-practice
Title: Impressive service
Rating: 5 out of 5
Visited: May 2023
I rang the practice at 4pm in the afternoon to hopefully get an appointment. I was triaged by a very helpful woman and offered an appointment at 7.10pm that evening at Passy Place. The doctor I saw also offered me a follow up appointment in 3 days time for some minor surgery at Westmount Road.  This is first class service under any circumstances, so grateful for all the staff and Partners are doing to improve the service in these difficult times. My thanks to you all.
GP surgery review: eltham-medical-practice
Title: Problem sorted
Rating: 3 out of 5
Visited: March 2023
Please disregard my last review Dr called me at 8 pm I had no idea the Dr’s worked so late after surgery closed and thought i had been forgotten. Problem all sorted now and such a lovely Dr
GP surgery review: eltham-medical-practice
Title: Can never see a doctor
Rating: 1 out of 5
Visited: March 2023
When I am given an appointment it is never with a doctor. Not even with a nurse. I get to see someone who only goes by their first name.

My blood pressure is never taken. I am told to go and take it myself. Even though I am very elderly now.

I remember when I used to see a doctor face to face. He/she always took my blood pressure etc etc etc. And that was many years ago.
If I object in any way the receptionists tell me in a rather rude way that this is how it is today. 
I recently got a text to my mobile phone telling me that my flu jab was due. I went to Eltham Medical Practice and was informed by the receptionist that I could not have the flu jab there. But had to go to a surgery that I have never been to before. Two miles away in two months time. 
I could write a book of complaints about this excuse for a practice. 

Actually the word ' practice' sums it up.
Once upon a time I knew who my doctor was. Now if someone asks me who he/she is I can only answer Eltham Medical Practice.

Even though there is a big board on the wall in reception with over fifteen doctors names on it.
GP surgery review: eltham-palace-pms
Title: No got no better
Rating: 1 out of 5
Visited: November 2023
This place has got not better even though thay under special measures still can not get see GP and stills  all locums no new Full time GP thay are just in it for the money thay get for having so menny patients  and not the care of them