janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: village-medical-group
Title: Superb practice
Rating: 5 out of 5
Visited: May 2023
Having read some of the reviews I find it hard to accept the negative comments.I have been a patient of this practice for over 40 years and have always had first class caring and efficient service from all the staff,doctors,nurses and receptionists.The medical team are all brilliant,they always have treated me with care,dignity and compassion.More often than not I am seen on the day I ask for an appointment and usually on time,no waiting 2 weeks here.I really cannot rate this practice high enough,to me they deserve to be rated 6 stars!
GP surgery review: village-medical-group
Title: Brilliant practice and service!
Rating: 5 out of 5
Visited: March 2023
I saw a GP at the Cramlington Hub who is also a Village Surgery GP. I was really struggling with a condition and my usual GP Surgery was not interested so as a last resort I made an appointment at the Hub. Wow. The GP I saw was brilliant! She listened to me at my own pace (no feeling of being rushed), gave advice and a prescription, and pointed me to online areas for further knowledge. Was treated like a human being and it was great to actually see a GP rather than having to have a telephone appointment which my current practice insists on. I’m definitely going to switch practices.
GP surgery review: village-medical-group
Title: Covid booster in poor environment
Rating: 1 out of 5
Visited: October 2022
None of the ‘healthcare professionals’ were wearing masks. The surgery sounded like a Tuberculosis ward. When asked- we don’t have too anymore! At least attempt to be a preventer rather than a vector!
GP surgery review: village-medical-group
Title: Covid jabs
Rating: 5 out of 5
Visited: September 2022
Attended today for our boosters for covid
What well run process in place 
In and out in 15 minutes 
Well done to the staff
GP surgery review: village-medical-group
Title: Impossible
Rating: 1 out of 5
Visited: March 2022
Absolutely shocked again I had a call from the hospital on 6th June they told me to get an appointment with my GP ASAP, I have tried 3 times a week since and still can't get appointment. I ring from 8.15am by the time I actually get through all the appointments are gone and it doesn't matter one bit when I tell the receptionist that the hospital have told me to do this. You still can't book any appointments online which is absolutely ridiculous considering covid is over. I am so upset that I can't see a GP and I'm in terrible pain. It's 2022 not the dark ages, I'm absolutely appalled that you follow all their instructions but you can't see a Dr. I'm seriously looking into finding another practice after this as this is 3  mornings this week I have been fobbed off being told all the appointments are gone at 8.30. The Village surgery HAS to be the worst Drs in Cramlington.
GP surgery review: blacketts-medical-practice
Title: Great team, from admin to clinicians.
Rating: 5 out of 5
Visited: November 2023
Been with this practice for ten years now and stayed with them despite this not being my closest surgery.

The admin staff go out of their way to help patients. You can tell they get busy but still keep a friendly and professional manner at all times.

Nurses are also kind and pleasant, making phlebotomy relatively stress-free even with anxious patients.

Physicians have been great to work with and can usually be seen within a week with some flexibility.
GP surgery review: blacketts-medical-practice
Title: Pleasant, caring, professional staff
Rating: 5 out of 5
Visited: January 2023
I had to choose a month for this review but in fact the review is for ongoing care and support for several long term conditions over the whole of 2023. Chronic illness is often forgotten or overlooked by society in general but Blacketts staff have helped me to feel cared for and supported this year. What a difference this has made - it’s been refreshing to have more holistic care. 
I hope this might become even more important to the practice. Self management is great, but when juggling several illnesses, and in the context of family, work and, well, life, it can be overwhelming and fearsome. The management of many drugs and many appointments, fragmented and often duplicated care, the lack of communication between specialists, and often a host of empty promises, can affect the quality of life of a whole family. Maybe it would even be financially better to keep us at home and coping! 

Whatever, the staff at Blacketts have certainly
made a difference to me this year for which I’m grateful. I hope it will continue.
GP surgery review: carmel-medical-practice
Title: Amazing admin/reception team
Rating: 5 out of 5
Visited: June 2023
I know it’s a very hard job to being a receptionist but I think your staff go above and beyond to help patients, I have done a couple of admin consults and have had a quick turnaround and staff have also been very helpful, thank you for all your help
GP surgery review: carmel-medical-practice
Title: Really Bad at Communication, Lack of Care
Rating: 1 out of 5
Visited: March 2023
This practice is really bad at communication, they don't respond to emails and it's almost impossible to get through on the phone without a very inconvenient long wait, the doctors don't consult with patients, instead leaving it to unqualified receptionists to convey medical information that they don't understand or comprehend. There's no follow up, and generally there's a complete lack of patient care.
GP surgery review: denmark-street-surgery
Title: Not accessible
Rating: 1 out of 5
Visited: December 2023
No services are provided for patients who are not able to call. In spite of highlighting accessibility issues no reasonable adjustments were made or offered by the practice.
GP surgery review: denmark-street-surgery
Title: Great reception staff
Rating: 5 out of 5
Visited: November 2023
They have had everlasting patience with me and quite frankly if I was dealing with me I would be sorely tempted to say something to the effect of ‘Go forth and multiply’.The diabetic nurse listened and acted accordingly and the nurses are great. But it’s the receptionist’s have my greatest admiration (and sympathy).One doctor I really do like.She will know who she is.
GP surgery review: denmark-street-surgery
Title: Great practice ..
Rating: 5 out of 5
Visited: September 2023
Had an excellent experience today with the practice. In these challenging times the surgery really is doing the best they can.
Thank you to all the staff !
GP surgery review: denmark-street-surgery
Title: Words fail me at the inadequacies of this practice
Rating: 2 out of 5
Visited: July 2023
Begged for blood sugar results for my diabetes. Must be Top Secret as the receptionist refused 3 times to tell me in the last 2 days. Diabetic nurse doesn’t listen at all. I don’t hear well and had to use phone outside on loudspeaker in desperation. Don’t go there. Wish I didn’t. Can’t even synchronise my prescription at Boots. What useless bunch.
GP surgery review: denmark-street-surgery
Title: Don't bother
Rating: 1 out of 5
Visited: July 2023
You can hardly ever get an appointment here, and when you do it's a telephone appointment, the Dr won't call you and then when you call the surgery for an update you are met with an uncaring receptionist, who blames you for not answering despite having your phone on full signal and not moving all afternoon while waiting for the call. After 16 attempts to get an appointment this has happened. This surgery is a joke
GP surgery review: denmark-street-surgery
Title: Go elsewhere this surgery is terrible
Rating: 1 out of 5
Visited: June 2023
I have been unable to get an appointment since before the pandemic and now I can't even get a repeat prescription for meds that have terrible side effects when stopped ,Its impossible to get through if you work, people who work can not ring at 8am and spend over a hour trying to get through only then to be told there's noting left call back tomorrow at 8am and do it all again or we can't do that you need to do it online however to do it online you need to register I have tryed many times to do this and its failed every time ,I'm at the point now where I have had to accept that I no longer have access to a gp this doctors surgery is terrible and does not serve the needs of the people in the community its a complete failure

Update went in at 8am to get a repeat prescription the receptionist was rude and hostile and I was told to fill out the form and put it in the box even I explained I ran out 4 days ago and the side effects are very bad when you stop suddenly but she was not interested in trying to help and rudely told me to put the form in the box this is why health care should never be privately run it took a week to get a repeat prescription

Update
Got a phone call from a doc he was hard to understand as he had a foreign accent and his English was not great he did not help me at all telling me he did not have time to talk as he had other calls and give the wrong advice what he said about coming off meds was not what it says on other doctors websites and the nhs website so save yourself some time and the tax payers some money and Google any problems you have this surgery is a joke its crazy but we now live In country without working doctors surgerys but this is what you get with private health care in charge I think the doctor I was talking to must get a commission for stopping patients from coming off meds they don't need or want telling me I need to stay on them for years which I know not to true
GP surgery review: denmark-street-surgery
Title: poor  practice
Rating: 1 out of 5
Visited: April 2023
trying to get a appointment again same result, just wait for over an hour. finally got through to be told the was no more slots available and to call back at half twelve. would be easier if it was to see the king of England.
GP surgery review: denmark-street-surgery
Title: Great GP Surgery
Rating: 5 out of 5
Visited: September 2022
Everyone in this place is really nice from the practice manager to the GP’s.  My GP is really helpful and understanding and listens to me everytime I see him.  Amazing job done by all. And reception staff are awesome too!
GP surgery review: denmark-street-surgery
Title: Failing surgery
Rating: 1 out of 5
Visited: August 2022
Been with this practice for nearly 50 years it used to be the best in Darlington. What has gone wrong? You cannot see a doctor!! I rarely need an appointment but recently have desperately needed help. Failed badly, just need peace of mind from a doctor sadly none! I think they want us all to go private but sadly can't afford it. What are all the doctors doing ? So sad.
GP surgery review: denmark-street-surgery
Title: Telephonist
Rating: 5 out of 5
Visited: July 2022
I appreciate you cant get appointments at the moment,so have rang and spoken to the telephonists.Every time I have rang they have been extremely helpful ,nothing has been a bother for them.We are quick to complain but not to compliment,So thank you ladies,it is always nice to recognise a familiat voice.I for one appreciate your service
GP surgery review: moorlands-surgery
Title: Repeat Prescriptions
Rating: 1 out of 5
Visited: November 2023
Why oh why is it that every month something goes wrong with repeat prescriptions?? 
Either Moorlands haven’t sent all my med requirements through to pharmacy, the medication has been ‘removed’ from repeat, therefore I have to order, but haven’t been notified of this change, or they haven’t informed me that my meds need to be reviewed, etc, etc.
It is always the patient that has to do the running around in order to rectify matters.
Moorlands are hopeless; their procedures need to be re-thought and improved. Now!
GP surgery review: moorlands-surgery
Title: Very inefficient
Rating: 1 out of 5
Visited: March 2023
During an appointment I asked GP to sign a local council form to confirm my parent (it was her appointment) had dementia.  GP ask me to take it to reception to be stamped. At reception form was passed between 3 members of staff before final one pronounced we get hundreds of these I’ll put in the pile.  When some polite questions by me I was told it will likely take 6 weeks.  The justification being the member of staff only does them on weekends.  Very poor inefficient service for vulnerable patients.
GP surgery review: moorlands-surgery
Title: Poor communication
Rating: 1 out of 5
Visited: November 2022
I had blood tests carried out with regards to cancer screening.  I have had no communication from the surgery with regards to the results. I then went onto my NHS app and found them there. the news was good. with these sort of test results there should be a telephone call to put the patient at ease, not make the patient worry more that they should.
GP surgery review: moorlands-surgery
Title: Wasted time
Rating: 2 out of 5
Visited: July 2022
I filled in an e consultation on July 1st but had not heard anything by July 8th.
I rang up and was told by the receptionist that I needed a face to face consultation.
At the consultation the doctor said that I needed a blood test. No examination, so why did I need to go to the surgery when I could have been told this over the phone. 
Waste of my time and fuel and waste of doctors time. Surgery not as good as it was.
GP surgery review: moorlands-surgery
Title: Horrendous
Rating: 1 out of 5
Visited: March 2022
It is a nightmare to get through to make an appointment. Most of the reception staff have an awful attitude when speaking to you, this is exception to a couple who are lovely. I never got a reply from the e-consult so then had to ring and then didn’t receive the call back from doctor - took a week from initially contacting to actually speak to a doctor. 

It has always been bad but my last experience has been the worst ever!
GP surgery review: neasham-road-surgery
Title: Good practice
Rating: 5 out of 5
Visited: January 2024
All staff were friendly, polite and efficient. Only a few minutes wait beyond the appointment time which was very acceptable.
GP surgery review: neasham-road-surgery
Title: Friendly
Rating: 5 out of 5
Visited: January 2024
Everyone I had contact with were friendly, attentive and professional. Keep up the great work and thank you 💪🏻👍🏻
GP surgery review: neasham-road-surgery
Title: Great service
Rating: 5 out of 5
Visited: December 2023
Completed e consultation on line shortly after submitting surgery called me offering me an appointment a couple of hours later 
With a GP at the practice
GP surgery review: neasham-road-surgery
Title: Receptionists
Rating: 3 out of 5
Visited: June 2023
Shocked by there telephone manners.The way they speak sometimes is terrible.if you carnt speak in a polite manner maybe the job is wrong for you.
GP surgery review: neasham-road-surgery
Title: Emergency lost tooth
Rating: 5 out of 5
Visited: April 2023
Lost a tooth at the weekend and rand the emergency NHS number. Got in touch with Neasham after 30 calls to other dentists. Got seen the next day, mould taken and replacement tooth being made. Made to feel at ease with fantastic customer service and care. Best service I've experienced from a dentist in Darlington. Can't thank the team enough
GP surgery review: neasham-road-surgery
Title: Disappointing experience
Rating: 1 out of 5
Visited: March 2023
I'd like to share my dissatisfaction with this surgery. I was referred to an urologist after several appointments with a nurse practitioner (I couldn't get an appointment with my primary care physician).

Unfortunately, I waited on the waiting list for too long, until I became ill and had to miss work. I was now at the point where I couldn't control my bladder and needed to see a doctor. Although I raised this issue during my most recent appointment with a GP, they did not take any action to contact the hospital in order to move my appointment up.

I ended up seeing a private consultant as well as a private ultrasound and scan. I have to pay a fortune while my work contract only allows me 20 days off sick.

That means I'll either lose my job or go on statutory pay, which won't cover my private hospital bills.

This could have been avoided if the surgery had contacted the NHS hospital and requested to be seen by an urologist sooner.

I attempted to resolve this issue by contacting the practise manager. I expressed my concern and asked if they could change the last record on the system because it was inaccurate.
Unfortunately, despite her assurances, this was not completed. She also promised to contact the NHS hospital to see if they could move my appointment, but she never did.

Instead, she made some confidential information available on the system for my new surgery.

All of this would have an effect on my current health situation.

Your doctor should be the guardian of your secrets and a safe place for you to express your concerns. What I didn't discover in this surgery.
GP surgery review: neasham-road-surgery
Title: Really poor practice
Rating: 1 out of 5
Visited: February 2023
Receptionist staff not helpful. Appointments are impossible to get, most requests are brushed off or triaged onto self referral services. Does not care about the patients at all.
GP surgery review: neasham-road-surgery
Title: Appointments
Rating: 2 out of 5
Visited: January 2023
After contacting 111 I was told to contact my gp. Rang for appointment at 8am I was 28th in the queue, 21 minutes later I was told there were no available appointments left. I decided to do an econsult (used this before), not this time the link took me to 111 online, several times, So guess I'm queueing again tomorrow.
GP surgery review: neasham-road-surgery
Title: Excellent practice and reception staff
Rating: 5 out of 5
Visited: December 2022
Over the last few weeks I’ve needed more than usual medical help for myself and my mam.  I’ve found the reception staff to be amazing!, helpful, professional and have gone above and beyond!!!! They’ve helped me in every way they can!!!  You can’t ask for a better team of staff on reception!!!!   I appreciate their help so much.  The doctors are always great and will help and if they can’t they can signpost you to where you can get help and refer you to the correct places.  Thank you to the whole surgery and a big thank you to all the reception staff for everything!!!!
GP surgery review: neasham-road-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: September 2022
I had to have a procedure that caused me some anxiety, the staff were brilliant and really put me at ease. Everyone I have met here whether in person or over the phone has been extremely pleasant, friendly and efficient. I would highly recommend this practice.
GP surgery review: orchard-court-surgery
Title: Good consultation
Rating: 5 out of 5
Visited: January 2024
I was very pleased with my latest  visit and consultation at Orchard Court surgery and was pleased with the outcome
GP surgery review: orchard-court-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2023
Phoned up at 8am on the morning and managed to get an urgent appointment for the same morning, staff member on the phone was very friendly. Straight in to see the GP, no long waits, the GP was excellent with my little boy, he was very child friendly and knowledgeable, diagnosed him very quickly and provided the relevant treatment, best gp practise in the area, never had any problems with them
GP surgery review: orchard-court-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: December 2023
I order medication and stoma supplies monthly via systemonline. Today I placed my order and it was issued within minutes.  With my previous practice, I would have to ring 5 days later to ask them to process it
GP surgery review: orchard-court-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: December 2023
Well sorted out as usual.well attended to and problem addressed book for next appointment. Fair result.
GP surgery review: orchard-court-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: December 2023
The reception staff are fantastic at Orchard Court surgery. If you have any problems at all, they will go above and beyond to help you in your problems and as far the doctor team are also great in everywhere. They will sit you down and explain everything to you.
GP surgery review: orchard-court-surgery
Title: Very understanding
Rating: 5 out of 5
Visited: October 2023
Phone for an appt for husband late morning,unfortunately all appts gone. Exained his symptoms and how worried I was. Given an emergency appt with no problems, receptionist v. understanding and professional and listened to my concerns.
GP surgery review: orchard-court-surgery
Title: Amazing practice
Rating: 5 out of 5
Visited: January 2023
Amazing practice, used to be with caramel medical practice but changed over. Orchard court have so far been the best doctors, feels much easier to get appointments, the receptionist's are so friendly and welcoming, the 2 doctors I've seen have been amazing, always giving you the time you need, weather that be 10-20minute appointments, you never feel like there pushing you out and extremely caring. Only minus is you may be waiting 30minutes to your appointment but the care they give you it's defiantly worth the wait. Would 100% recommend this surgery.
GP surgery review: orchard-court-surgery
Title: Good job
Rating: 5 out of 5
Visited: January 2023
Well attended to and seen on time. Problem resolved and further treatment advised. New appointment .
GP surgery review: orchard-court-surgery
Title: Excellent
Rating: 5 out of 5
Visited: November 2022
The surgery is outstanding from reception staff to nurse's and Dr's always get an appointment when I ring up also like the fact that you can request sick note on line so as not to take up valuable time from patients that need appointment keep up the excellent service
GP surgery review: orchard-court-surgery
Title: Flu clinic
Rating: 5 out of 5
Visited: October 2022
Brilliantly organised this morning (special Saturday clinic)
Thank you to all the staff who have come in outside their normal hours.
GP surgery review: parkgate-surgery
Title: Don’t answer calls
Rating: 2 out of 5
Visited: June 2023
Rang this practice for an appointment to go through the waiting period on the phone got to caller number 1 only to be ignored and left on the phone for approx 15 mins which no one answered I find this well and truly disappointing I thought our nhs doctors are there to help us not ignore us.
GP surgery review: parkgate-surgery
Title: Extremely Unhelpful
Rating: 1 out of 5
Visited: October 2022
Rang at 8am to get antibiotics only to be told one of those GP’s had phoned in sick so there was appointments and to try ringing the next day. It’s important for me to get the antibiotics due to my medical condition but was just told they couldn’t do anything and to ring 111! They receptionist was extremely rude as they are every time I ring!
GP surgery review: parkgate-surgery
Title: Poorest Communications via Reception
Rating: 1 out of 5
Visited: May 2022
I Wished to get test results for a test for cancer cancer so I rang after 2pm as requested on the telephone message. After 2 hours of waiting to have my call picked up I drove to the surgery at 4:46pm only to discover Reception closed and nobody available to speak to. If Reception HAD to close why did It not not change their telephone message to reflect this? This is more than 2 hours I’ve had of them telling me to hold on “for the next available agent”that I’m going to have to pay for. Never mind Reception asking people to be considerate and kind. ALL we ask for is a little consideration in return. Clearly, I’m going to have to wait until after 2pm tomorrow, through no fault of my own, to get these test results so that I can talk to my children about my diagnosis!!