janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: bridge-medical-centre
Title: no mental heslth support
Rating: 3 out of 5
Visited: February 2023
The surgery is quick to bombard me with e mails for invitations for flu jabs yet absolutely no follow up for mental health. I am absolutely desperate my mental health has deteriated badly Not only slightly. I'm am struggling to take care and look after myself properly as I am really overwhelmed A suggestion of colouring book and pencils? How is a colouring book and pencils alone going to help? I am exhausted because I am not being listened too and yet again being fobbed off. Mental health is just as important as physical health yet nothing gets done. I have lost all total hope and trust in this surgery I was promised that if ever I became unwell with my mental health by the mental health team I would receive immediate help and support. If my mental health is not important and that makes me a second class citizen to this surgery then neither is my physical health. I cannot be asked and be expected to keep up with my meds come in for the important flu jab blood pressure and blood tests when I am not being heard or being listened too and no support given. I am getting more unwell and I have totally lost all hope it is totally unacceptable the surgery  currently making me feel even more desperate and making things so much worse!!!
GP surgery review: bridge-medical-centre
Title: Well-being call
Rating: 4 out of 5
Visited: November 2022
This review refers to a particular occasion when I had a call from a care nurse who was asking about my well-being. I was not expecting the call, but it was fine. I was asked about my condition, after the first cycle of my treatment and also if I wanted any support. A polite and caring call it was.
GP surgery review: bridge-medical-centre
Title: Caring and efficient Surgery
Rating: 5 out of 5
Visited: November 2022
The GP who rang me was really professional, offered me sound advice and was empathetic. I have always found everyone at Bridge Medical Centre kind, caring and most helpful. A great Medical centre - thank you.
GP surgery review: bridge-medical-centre
Title: Reliable practice
Rating: 5 out of 5
Visited: September 2022
Extremely helpful doctors. Receptionist always polite and helpful. All round a great doctor's surgery. Thank you
GP surgery review: bridge-medical-centre
Title: Great Service, lovely staff, couldn't be happier 8-)
Rating: 5 out of 5
Visited: September 2022
I joined this surgery a couple of years ago after being fed up with shoddy treatment from another one.  

Since joining I feel every GP and staff member I have spoken to has truly listened to what I had to say and they have acted accordingly.

Admittedly with COVID things became a little more complicated and initially, I felt the e-consult was a brush-off.  However having used it three times now, I can see that it is actually a good system. 

The GP (or similar) reads what I have said, then I get a text message or telephone call depending on the situation.  This suits me fine as it saves a trip out to wait in the waiting room to be told what can be said in a text just as easily.  

The one time I had to see someone (my recent visit) I was in quickly and the person I saw, came across as polite, interested in what I had to say, and importantly wanted to ensure I get the appropriate care needed for the complaint I went in about.  

Even the receptionists have always been polite and don't think they know it all - as many I have come across over the years - I have absolutely zero complaints with this practice and am so glad I left the awful uncaring surgery I was with for too many years.

Finally, I just want to say a big thank you to everyone at the practice, and as soon as you're taking patients again I want to move the rest of my family to this practice so they actually get the care they need too.

10 out of 10 :)
GP surgery review: langley-corner-surgery
Title: Very good and understanding
Rating: 5 out of 5
Visited: August 2023
Went there to today and they are so helpful and put mind at ease been there ever since I moved to Crawley and would not go anywhere eles
GP surgery review: langley-corner-surgery
Title: Good practice
Rating: 5 out of 5
Visited: August 2023
Since the online booking process has been introduced it makes life so much easier, plus you can put alot of detail on the form as sometimes when you used to see a Dr you would forget to tell them some things. I've used the online booking process three times now and either had a telephone call from the Dr or an appointment on the same day. Very happy with the service and efficiency.
GP surgery review: langley-corner-surgery
Title: A toughtful and kind GP Practice
Rating: 5 out of 5
Visited: August 2023
I would like to say how excellent the GP service has been from Langley Corner Surgery. The home visits for my Mum have exemplified everything that is good about the NHS. The visiting doctors have been attentive, kind, empathetic and highly professional. I have nothing but goods things to say about them and the staff at Langley Corner Surgery. Thank you all.
GP surgery review: langley-corner-surgery
Title: Very supportive
Rating: 5 out of 5
Visited: August 2023
Using the appointment form is not always easy to do due to too many others doing so. But on a very positive note my surgery have been very supportive when I was found to have polymaligia rheumatica, organising blood tests, bone scans, rheumatologist and keeping in contact and monitoring my tapering of steroid medication
I am also aware if I have any problems I can contact them  for additional help
GP surgery review: langley-corner-surgery
Title: Terrible surgery
Rating: 1 out of 5
Visited: July 2023
I often get frustrated with this surgery's awful online form system of booking an appointment since introduction, but I did get to see a GP earlier this month for symptoms that are of great concern to me.  Understanding a time dependant process maybe necessary, the GP I saw initially made a follow up appointment in 2 weeks (today) to review my progress.  Imagine my surprise when I arrived at the surgery to be told that the GP who made the appointment was not even on duty.!  I said I would wait and would hope to see another GP now I was here, but I was told they were all fully booked for the rest of the day.  I asked if they could book me into the next available slot on any day, as the booking error was not down to me. but they would not help here either.  They said my only option was to fill out the online form at 8am the next morning and wait to see what happened..!!  This is really poor.  In general, this was once a good surgery, it seems now that every effort is made to deny access to a GP.  I'm not sure how filling in an online form helps the elderly, those probably most in need of prompt GP support and the least likely to have computer access..!!  They seem to spend an inordinate amount of time and effort on `training` at this surgery, I hope some of these many, many hours are spent on basics, like how to use the appointment booking system.!!
GP surgery review: langley-corner-surgery
Title: getting worse
Rating: 2 out of 5
Visited: May 2023
I have tried from last Friday and for 3 days this week to get an appointment, set my alarm for 0750 and sat at my computer waiting for 0800 to click over, to be informed  08:01am that all appointments for the day had been allocated! please please! explain to me how this happens in less than a minute of lines opening? when your website "states that lines are open at 0800am for online appointments" - Hopeless!!!!
GP surgery review: langley-corner-surgery
Title: Absolutely appalling.
Rating: 1 out of 5
Visited: February 2023
I have been trying to get a appointment for the last  4 days. I am on holiday and is the only time I can do this, as I am normally working at 8.  I am on anti-depressants and I need to see a doctor concerning this.  Talk about getting stressed just trying to make this appointment.  It shouldn't be this hard. All the appointments had gone by 8.03.  How?  I thought I was fast at typing but the people getting the appointments my be extraordinarily fast. Unless admin is deciding who gets the appointments after the initial surge at 8.  Is it then decided who is more important to get the appointment.  This Surgery used to be so good, but it's sad case of affairs that this Surgery is now so poor.
GP surgery review: langley-corner-surgery
Title: Awful Practice - Avoid!
Rating: 1 out of 5
Visited: January 2023
I have been unwell for 2 months, but repeatedly unable to speak to a GP. My only option has been to go to A&E for prescriptions.
I could have a serious illness, but they really don't care.
GP surgery review: langley-corner-surgery
Title: Used to be such a good surgery
Rating: 1 out of 5
Visited: January 2023
Langley Corner used to be a wonderful practice.Sadly these days it is not fit for purpose.
 The email appointment system simply doesn't work,reception staff give the impression they don't care,some actually smirk at you when you arrive and after 30 minutes sitting their they tell you(with the smirk)it's a telephone appointment.How you can have a telephone appointment with a non speaking person without capacity God only knows.This appointment had actually been obtained after a serious escalation resulting in no appointment until routine tests completed at hospital(organised by self),then an appointment with HCA for routine physical health check followed by Gp appointment 10 days later.
  Nearly a month to end with a receptionist who was so amused we had attended for a telephone appointment.
  End result is my loved one is now in full time residential care because it is unsafe for me to be full time carer when I can't support any physical health needs whilst a patient at this surgery.
 As an individual myself with long term enduring diagnosis and unable to book even annual review this surgery leaves me in despair.
 Reading the other reviews I'm not alone in my thoughts.
GP surgery review: langley-corner-surgery
Title: Unsupportive
Rating: 2 out of 5
Visited: January 2023
My wife is completing this as I am dyslexic. Following a recommendation  from a doctor in accident and emergency, I submitted my blood pressure readings to the surgery via email to be evaluated. After around 10 days (30/12/2022), I received a text asking me to call the surgery and make a telephone appointment. I did this on the 30th and was told that I had an appointment on Tuesday 3rd January at 4.30pm with a doctor. On the 3rd,no call came, so I phoned the surgery at around 5.10pm. The receptionist told me that there was no appointment made for 3rd with the doctor and in fact, my appoint was on Thursday with a nurse. When I came off the phone feeling extremely confused, my wife confirmed that I wasn't loosing my marbles and that the appointment had been booked for 3rd. She then asked me what time this new appointment was for. I then called the surgery back and was told it was at 2.40pm. 
The following day, my wife took a call from the surgery's dietician who wanted to make an appointment to see me as we had previously requested about 1 month ago. Whilst she was on the phone, my wife queried the rearranged appointment to discuss my blood pressure and she confirmed that it was on Thursday 5th at 2.40pm.
Thursday and by 3.25pm, there was no phone call, so I called the surgery. I began to get upset (and began to question my memory)  as they denied that a call from the nurse was booked. I passed the phone to my wife to deal with as I could no longer cope with being given the run around. The person my wife spoke to said that no appointment had been made. Eventually, after my wife referred to the text that had been sent to me on 30th December, she agreed to contact the pharmacist to get me an appointment as the doctor would not be available going forward to speak to me. I then received a call back informing me that I would be receiving a call from the pharmacist sometime next Tuesday (I hope).
If appointments need to be cancelled, please just call and let me know. It is not acceptable (especially for someone dyslexia who can get dates and times confused) to make and change appointments and then deny that the appointments had been made in the first place which is what you have done. Thank goodness that my wife was there when I made each call otherwise I would be questioning my own memory! I appreciate that the NHS is under enormous strain, but please treat your patients with respect and stop causing them needless distress and upset.
GP surgery review: leacroft-medical-practice
Title: Great Welcoming Practice
Rating: 5 out of 5
Visited: July 2022
I am pleased with the way Leacroft Practice handle my registration when I needed to provided some information on line. 
I suffer from Parkinsons on my right hand not able to use the computer.
I was told to come in and the receptionist took my details and all the information needed. I left feeling very relaxed.
GP surgery review: leacroft-medical-practice
Title: Wouldn’t say great practice it more than this word
Rating: 5 out of 5
Visited: June 2022
Unbelievable practice on top of the list as soon as visited seen by Dr. Got my life back unbelievable diagnoses thanks Dr better now due to your consultation thanks word is too small for you and practice 
Dilip Bakhai
GP surgery review: leacroft-medical-practice
Title: Bad experience
Rating: 1 out of 5
Visited: May 2022
As a thyroid patient has to wait a year for getting 1 st appointment. Tried to get appointment after visiting the practice also didn't helped. Has to get medicines from the home country. After 1 yr I was seen by the GP and my medications are issued after 11/2 yrs.
GP surgery review: ardingly-court-surgery
Title: Amazing staff
Rating: 5 out of 5
Visited: June 2023
I want to express my gratitude, to the reception staff at the practice, and to the nurses and doctors.

I had originally not wanted to bother the surgery for an appointment as I know these are difficult times in the NHS 
 After a few weeks when my condition was concerning , I decided to pop in just to ask if it was possible to see a doctor, the receptionist was very supportive and I offered me a face-to-face consultation later that day 

The doctor prescribed me some medication and said if it hasn’t cleared up in the week that I must come  back  . I called up on the 7th day as I had the problem had not improved , I called up and  was offered an appointment that day. 
The doctor that I saw put me on a fast track appointment to see a specialist at the hospital

 I want to say what wonderful patient support I was given . 
I would recommend anybody  if you have any worries at all to talk to the reception they are very supportive and always ready to help and reassure . If needed they will do that best to give you an appointment either a face-to-face  or a consultation on the phone.
GP surgery review: ardingly-court-surgery
Title: Outstanding active care
Rating: 5 out of 5
Visited: May 2023
This practice has super caring attentive GPs and subsidiary staff and services.

It feels remarkable, especially in the current climate of decline and degrading of our NHS, to experience such active and responsive support and care.
GP surgery review: ardingly-court-surgery
Title: Caring practitioner
Rating: 5 out of 5
Visited: January 2023
I was treated with great care and compassion. The GP listened and allowed me the time amd space to describe my issues. He then offered a referral and additional back up plan. I am extremely grateful
GP surgery review: ardingly-court-surgery
Title: Safety net
Rating: 5 out of 5
Visited: December 2022
I had developed what I thought were varicose veins in my right leg and had been experiencing pain. The Doctor saw me for a face-to-face appointment and undertook a thorough examination as well as asking a range of pertinent questions. He undertook this with great professionalism, patience and empathy. His consideration of possible underlying causes led him to personally phone the Royal Sussex County Hospital in order to arrange an urgent doppler scan of my leg.
I was phoned the next morning by the hospital and an appointment made for the following day. The scan was undertaken and to my surprise they discovered a DVT. In the following few hours the iv therapy department took blood samples, an ECG, BP and oxygen saturation tests. The excellent duty Doctor discussed my case at length and prescribed anticoagulants (giving me an initial tablet there and then, as the hospital pharmacy was closed by that time).
The hospital phoned me in the morning to check I had picked up the prescription (while I was waiting at the pharmacy) and gave me some valuable advice and information, as well as putting a follow up assessment appointment into place.
That evening I received a phone call from my Doctor who had not yet been updated by the hospital. He wanted to know if I was okay and what the outcome was, as well asking me to book another face-to-face appointment in two weeks for a review, and so that he could prescribe a 6-month, lower dose, course of anticoagulants as advised by the hospital.
My Doctor’s attention to detail resulted in the diagnosis of a clot in my leg, which could have led to a pulmonary embolism and a life-threatening situation. His actions, his follow up care and his approach were gold standard: I am extremely grateful to him, to the surgery reception staff, and to all involved at the hospital.
GP surgery review: ardingly-court-surgery
Title: Caring practice
Rating: 5 out of 5
Visited: October 2022
I always feel taken care of here. Appointments straightforward to make and any follow ups promptly dealt with. 
Friendly caring service in difficult times.
GP surgery review: ardingly-court-surgery
Title: Great service from Receptionist
Rating: 5 out of 5
Visited: October 2022
I was extra early for a flu vaccination. Without any fuss the receptionist arranged for me to see on the locus GP for my flu jab. This was a thoughtful response and I was truly grateful as feeling poorly from a chest infection but the receptionist was unaware of this but their kindness shone through! Thank you very much appreciated.
GP surgery review: ardingly-court-surgery
Title: Unconvinced by this practice
Rating: 2 out of 5
Visited: May 2022
Receptionists are nice when you visit the surgery but are not so helpful if you get through to them on the phone.

Appointments are practically impossible to come by and when they are; they are for a month in advance and tend to be by telephone! For instance, I rang on 8th July and was told the soonest in-person or telephone appointment was 2nd August.

In my experience, telephone appointments are not with the doctor named on your confirmation and if you miss their call, even if they've rung late, you won't hear back again.

Furthermore, there seems to be a lack of follow up. On one occasion I was asked to send photos of an issue but never received a call back to discuss this further.

With that being said, the interior of the practice looks to be well kept and hygienic. Additionally, the nurse is very friendly and was efficient when taking my bloods!
GP surgery review: ardingly-court-surgery
Title: Frustrating!
Rating: 3 out of 5
Visited: April 2022
Whenever I have seen any person face to face / clinically everyone has been friendly thorough and efficient. 

However the system to actually get to see any Dr has nearly driven me to distraction.
 I have never had to wait less than 20 mins on the phone just to get through to a receptionist.  When I finally get through usually there are no appointments available. 
I thought this must all be due to C19 but as friends/ family at other surgeries in Brighton don't seem to be experiencing similar issues I think it's the system that may need changing at this particular practice.
GP surgery review: ardingly-court-surgery
Title: Thorough and caring Nurse
Rating: 3 out of 5
Visited: April 2022
Despite increased pressure due to Covid at the surgery the Nurse I saw took her time and Patiently answered my many questions.
A very positive visit.
GP surgery review: ardingly-court-surgery
Title: Very kind staff
Rating: 4 out of 5
Visited: April 2022
I called concerned amd the receptionist & GP who later called me were both so kind. I received a text from the GP the following day checking I had heard about my scan & seeing how I was feeling. Given the current pressure that general practice is under I was really touched by the time & compassion shown by the staff - thank you, it made a big difference to how I felt at such a scary time.
GP surgery review: modality-mid-sussex
Title: Phones and lengthy introductions - a suggestion
Rating: 2 out of 5
Visited: August 2023
One element of this surgery's "service" that draw critisism is phoning in, whether for appointments or anything else. Upon calling you first encounter a lengthy message that is of biblical proportion when it doesn't need to be. The bulk of the message is a warning to those potentially calling to ask for an appointment only and as a result those looking for other services have to endure an irrelavant message at their cost in both time and call charges. The message in question needs to be switched to "Option 1" "Appointments" only. By doing this simple thing it could - possibly - pull some of the naysayers back on side.
GP surgery review: modality-mid-sussex
Title: Patient care??
Rating: 1 out of 5
Visited: August 2023
I have been trying for a blood test since 8/8/23. On the 8th I was told to phone again next week as The Diary was not open for September .I phoned on 14th and was told again the diary was still not open so contact us after Wednesday.I phoned on Thursday 17th and lo and behold was told to phone next week.The sample is required on about 12/9 and is part of an ongoing regime,which requires a test every 8 weeks.Why do I very often have trouble getting an appointment.I have suggested flagging the dates,but have been told that this is not possible.Why? I was under the impression that from July,according to the pamphlet,the system would be more patient friendly. I will keep trying and hope that eventually the magic book will be open.
GP surgery review: modality-mid-sussex
Title: Unacceptable
Rating: 1 out of 5
Visited: July 2023
Having called the surgery twice this week to try and book a routine appointment, on both occasions i missed out as the small amount of non urgent appointments had gone. I was advised to go into the surgery and try booking the appointment face-to-face but I was again unsuccessful. I asked how I could complain and was directed to the complaints section on the website but this resulted in an error message. 
I appreciate the NHS are struggling and are understaffed but before I moved to this area I was part of a surgery that operated amazingly and where you could always get an appointment. I fail to understand how Crawley Down Health Centre can't do the same. The appointment booking system is shocking and needs urgent review. I, like many others, could have an underlying condition or something wrong but I can't get an appointment to be seen. Its frustrating and unacceptable
GP surgery review: modality-mid-sussex
Title: These problems need sorting
Rating: 2 out of 5
Visited: July 2023
Sadly over the last few weeks I have lost even more confidence in this surgery. You can't get an appointment however when I go up there there isn't a person to be see?? Reception isn't always manned which gives the impression they are either short staffed or don't want to face the patients. I had 2 hospital letters sent to them, one in April and one in May and when I submitted my prescription request in May they still hadn't updated my dose adjustments. The website has the wrong opening hours on it, surely you can't get this wrong. This surgery needs to wind back a few years when things were so much more efficient. Please don't worry about responding with excuses, use your time on improving this practise and take on board all the negative reviews!