janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: ht-practice
Title: Negligent doctors and receptionist
Rating: 1 out of 5
Visited: March 2022
I am absolutely disgusted with the treatment I have just received from Highlands surgery. I called at 8am this morning feeling extremely unwell and to book a doctors appointment as I thought I may have tonsillitis. I was told a doctor would call me back. It then got to 5pm I had not received a call. I called back to speak with a doctor and was told by the receptionist that they were too busy to let me know but the doctors advisor said ‘it sounds like a viral infection’. I have been sitting in pain for 9 hours and the receptionists excuse was ‘sorry I’m not an octopus’. They did not let me speak to a doctor to confirm whether I have a viral infection or something worse so I am no better off than when I called this morning. The bare minimum treatment would be to let me know any feedback given, and I didn’t even receive that.
GP surgery review: stamford-house
Title: Vasectomy
Rating: 5 out of 5
Visited: January 2024
I attended today for a vasectomy. Understandably a little nervous and unsure of what to expect despite reading a lot of reviews online. The doctor and nurses at this surgery were great and made me feel at ease. The initial scratch as the local anaesthetic is administered is as you would expect and not painful at all. Some discomfort throughout as you feel the tugging sensations. I'd describe the feeling as a dull ache throughout, similar to the feeling after being hit in the testicles but not as intense. Lots of information and advice given. From first being seen to leaving everything took around 20 minutes.
GP surgery review: stamford-house
Title: Great experience
Rating: 5 out of 5
Visited: January 2024
Really good experience from start to finish. 

I found the surgeon really personable and reassuring. 

I couldn't of asked for more.
GP surgery review: stamford-house
Title: Excellent service
Rating: 5 out of 5
Visited: January 2024
I was booked in for a vasectomy, the waiting time was short, the reception staff were friendly, the doctor was brilliant and explained everything in a lot of detail. The doctor and the nurses were friendly and kept everything light hearted were possible which I thought was great. The procedure was quick and virtually painless and the initial aftercare was explained well and thorough.
GP surgery review: stamford-house
Title: Brilliant staff
Rating: 5 out of 5
Visited: November 2023
Couldn't have asked for a better doctor/surgeon and his staff. Was made to feel really comfortable and everything went smoothly. Thank you so much
GP surgery review: stamford-house
Title: Friendly
Rating: 5 out of 5
Visited: October 2023
Went in to have a vasectomy. Staff were all very friendly and knowledgeable. Put my mind at ease. Would recommend this surgery for this procedure.
GP surgery review: stamford-house
Title: Good Practice
Rating: 5 out of 5
Visited: October 2023
Went in for a vasectomy. The staff were very polite and friendly and helped me feel at ease, they were also very informative about the whole thing so I knew what to expect and what risks were involved, as well as what to do if complications do arise during recovery.

The procedure itself was quick but quite uncomfortable and a bit painful, I needed a second injection to numb the area but after that it went great.
GP surgery review: stamford-house
Title: Great service
Rating: 5 out of 5
Visited: October 2023
Staff was friendly and re assuring, great team i would highly recommend and very happy with how professional and kind the doctors and team were about my procedure
GP surgery review: stamford-house
Title: Really great experience
Rating: 5 out of 5
Visited: October 2023
I came here for an uncomfortable procedure and the staff were amazing and made me feel at ease and proud of our NHS. The best people.
GP surgery review: stamford-house
Title: A lovely well managed practice
Rating: 5 out of 5
Visited: October 2023
Great service and great  staff ,arrived for a vasectomy nervous the ladies and Dr who took care of me were excellent .

Thankyou
GP surgery review: stamford-house
Title: Great Experience
Rating: 5 out of 5
Visited: October 2023
Scheduled in for a vasectomy with this surgery, not sure what to expect as not my usual. The doctor was approachable and friendly; he answered all my questions and put my mind at ease. The operation was, dare I say it, an enjoyable experience! The team were talkative and funny and more than happy to keep my mind occupied while they completed the operation. Local anaesthetic, only mild discomfort, a really good experience. I'd do it again but a vasectomy is usually something you only do once. I highly recommend this surgery if you're considering the snip.
GP surgery review: west-end-medical-centre
Title: Very poor.
Rating: 1 out of 5
Visited: December 2023
I went to see my GP yesterday. I was prescribed something that was widely known by the pharmacies to have been out of stock for a while. I returned to the surgery to see what to do next, was told to visit the pharmacy to get them to fill out an "alternate medication request" form, which they promptly did, and reassured me that this was in stock. (No complaints towards the good service I received from Cohens.) Returned to the surgery and handed it in, only to be told I had to wait until 5pm the following day for it to be at the pharmacy! Went home still unwell before returning back today to collect the medication from the pharmacy. Pharmacy told me the prescription was not there, so I returned to the surgery, who told me that my request hadn't been looked at, and I needed to wait until 5pm tomorrow! I'm in work tomorrow so it's looking like I won't be able to get my medication until Monday, and I'll probably be all better by then. Absolutely appaling lack of care.
GP surgery review: west-end-medical-centre
Title: Waited waited waited.
Rating: 2 out of 5
Visited: November 2023
Arrived 9:20 am for 9:30 am appointment.
Waited waited waited until 10:00 am, but had to leave for another appointment for 10:30 am.
Ridiculous time to wait and they don’t let you know they are running late.
GP surgery review: west-end-medical-centre
Title: Appointments
Rating: 3 out of 5
Visited: October 2023
I tend not to phone for an appointment,as it takes ages to get through and gets cut off just after 2 minutes, after phoning until I got through,to then be told all appointments gone ,I now go and queue up ,and usually have managed to get appointments.But the last few times having queued and only a few in front of me ,being told no appointments left ,it wasn’t even 8.05am which is ridiculous.I once got told I couldn’t have 2 appointments,( on the same day )1 face to face for myself and a telephone appointment for my husband .To have 1regular Dr ,sometimes a locum and a nurse ,for a surgery with over 4,000 patients is a disgrace ,it seems to have gone worse after being took over .It needs 2 regular Drs working along side each other and 2/ 3 nurses like it used to have .
GP surgery review: west-end-medical-centre
Title: No regards to patients
Rating: 2 out of 5
Visited: August 2023
I brought my 81 years old mum for acute pain and swollen leg. As her career, I need to bring her to the clinic and back home, so I have to be there. I specifically asked to have an appointment anytime in the afternoon as I am working in the morning. The doctor asked if I could do 10:30 and I agreed, mentioning from 11 to 12h I would have to be out and was happy to be seen by any other doctor if the timing was not convenient. We arrived at 10:20, from 10:40 I I started to enquire. Until 10:52 the doctor was nowhere to be seen. The receptionist eventually informed us the doctor was still busy. I again requested an appointment later as I could not stay and the doctor was well aware of it, but they declined it, and we left without seeing anyone at 10:55. I understand the difficulty in keeping the time for doctors at times, but I found this situation appalling. The doctor specifically asked us to come for 10:30 knowing we would have to leave for 11h, but managed to miss our appointment while declining giving us any alternatives,  leaving my mum without the care she desperately needs. I specifically came out of work to bring my mum to them, and feel quite distressed with this experience. We really feel insignificant to them and I can’t understand these people. Was it because she is old and they don’t care for older patients? Was it because they just don’t have any consideration for people in general? I am certainly very concerned by their refusal to propose any alternative when they have missed our appointment, when every hour is important to bring my mum to a treatment. We will have to go to the A&E and feel let down by this clinic.
GP surgery review: west-end-medical-centre
Title: Shocking service
Rating: 1 out of 5
Visited: July 2023
I’ve been with this practice 33 years and it’s at its worst ever. Fed up of ringing and the call getting cut off unanswered. I witnessed first hand this week why you can not get an appointment when calling up. The reason is the phone lines open at 8.15 but the doors open at 8am. People queuing up before 8am given the appointments. So if you work or you’re Ill you have no chance. This must be the only practice refusing to prescribe testing strips for type 2 diabetics. God knows why it’s not like they are paying for them. Recently had an appointment with the health care assistant who rocked up 20 minutes late for her first appointment of the day, then she didn’t want to take my blood pressure because I was only booked in for a blood test. I put a complaint in last year about false information being given to me by a receptionist. Jacob the practice manager took nearly six months to deal with it. I had to keep chasing a response. In the end the result was he’d spoke to the receptionist and she didn’t remember dealing with me. Not surprised really as it took him so long. His customer service skills are non existent and the practice should be ashamed of him. I’m Made to feel like I’m a pest asking for my health checks. Had enough so I’m off. This place has deteriorated so badly. None of the staff have any pride in the service they provide and neither should they as it’s diabolical
GP surgery review: west-end-medical-centre
Title: Dangerous and unhelpful
Rating: 1 out of 5
Visited: March 2023
This practice is by far the worst practice i have ever come across. The service you and your loved ones receive from there is absolutely useless. They dont send repeat prescriptions that are vital when needed (this is a constant problem) even the local chemist has had enough of them! The receptionists dont listen they are rude and talk over you. The occupational therapist there may aswell not exist, shes that bad! And getting in to see an actual doctor is so impossible you have more chance of getting blood from a stone! This place needs to be closed down immediately. They are huge liability and its sadly going to take a tragedy before something is done about them.
GP surgery review: west-end-medical-centre
Title: Shocking patienr service
Rating: 1 out of 5
Visited: November 2022
Telephoned regarding a missing prescription and flu clinic dates. Receptionist seemed to take issue with my questioning the delay in forwarding the prescription to the pharmacy. Their policy is 48 hours but this was 4 days after the initial request and it still had not been forwarded. 
On asking about flu clinics she the told me none had been arranged yet.   I simply asked if any were likely to be held before the end of the flu season. At this point she slammed the phone down. 
I can only conclude the this unprofessional and  ill mannered behaviour is her way of dealing with legitimate enquiries. 
This year I have spent in excess of £5,000 on private health care as a result of being unable to  even see a general practitioner ( 67 calls one morning and 53 the next) failing to achieve an appointment. 
I can only conclude this practice is failing its patients
GP surgery review: west-end-medical-centre
Title: Terrible
Rating: 1 out of 5
Visited: November 2022
There is one doctor and one nurse to see all these patients, you cannot get through no matter what time of the day and you cannot get an appointment to where I’ve had to ring 111 and go to A&E just to be seen. It’s never been a good surgery but it has massively gone downhill since the two other doctors retired.
GP surgery review: 3d-medical-centre
Title: Really good place
Rating: 5 out of 5
Visited: October 2023
Helped with my daughter  see doctor and nurse. Had my yearly appointment 
All good 
Would definitely recommend to others
GP surgery review: 3d-medical-centre
Title: Good Practice
Rating: 5 out of 5
Visited: October 2022
I attended on Monday to see the Practice Nurse, she made me feel at ease straight away as I was nervous about a personal test. The receptionists were well mannered and very polite. 
Thank you
GP surgery review: 3d-medical-centre
Title: Communication Hasn’t Been Great
Rating: 2 out of 5
Visited: October 2022
I’ve been with the practice a few times and it seems to be a disconnect with reception and the nurses.

My own appointment was rescheduled by front desk and the day of the appointment I received a ‘no show’ notice. When I called they said it was fine.

Then my son received a request to get his MMR shot and we booked in the appointment but when my husband attended the appointment they said he wasn’t due for the shot. 

It’s annoying and disappointing especially when you make arrangements to be work late or change your dates around only to not have the service you expect.
GP surgery review: 3d-medical-centre
Title: Staff really helpful
Rating: 5 out of 5
Visited: September 2022
Was really impressed with level of service, glad to see a member of staff return who has all local knowledge
GP surgery review: 3d-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: May 2022
Blood test appointments on time. Nurse was very good and efficiently carried out the blood test and blood pressure check.
Overall good service.
GP surgery review: al-fal-medical-group
Title: Rather than a Doctor they should be a pharmacist reception
Rating: 1 out of 5
Visited: March 2023
I have tried to get appointments for different things every time I am told to go to the pharmacy and then out of hours. Is there really any point of having a GP then cause the amount of time your wasting to speak to the doctor to tell me to go to the Pharmacist they can see a patient is this the surgery or the government. If you have too many patients why are you still taking on patients.
GP surgery review: beehive-surgery
Title: Horrible Practice
Rating: 1 out of 5
Visited: February 2023
This doctors is the worse doctors I've ever delt with, they don't listen to what you have to say and can't rush you out the door quick enough. My mothers health is deteriorating and every time we try to get though to them they just send her off with Antibiotics and tell me I don't know what I'm taking about or I don't understand. I understand the NHS is stretched and over worked but I also think when you are face to face with a patient they should have your full attention in that appointment but yet all I hear is this is all we can do. That's even if she can get an appointment after ringing over 47 times. I find the people that work in this practice are very rude. I would personally avoid this practice at all cost.
GP surgery review: beehive-surgery
Title: Rude Behaviour
Rating: 1 out of 5
Visited: January 2023
It is the worst GP in bolton I experienced. They always ask if you need a appointment call us at 8am. When you call them they does not bother to pick it up.
And if you call them after 9 or 10am then they will said they just give appointments at 8am calls.
When I said to them, I think I should change my gp and they said directly yes you should change your gp. We are not here to listen your problems with us.
This is not for first time. They never arrange a appointment for you to any hospital.
I get my eye checkup appointment by get reffering lettre from optician but my gp did'nt arrange a appointment for hospital.
Mainly the lady on phone is too rude even when she pick up the call.
GP surgery review: bolton-general-practice
Title: Amazing practice
Rating: 5 out of 5
Visited: December 2023
Everyone in the surgery is very friendly the receptionist s are very conscientious. 
An amazing quality . The doctors I've  seen are second to none .
Very happy to be a patient here. Thank you
You do deserve your outstanding rating 
And thank you for your care  and attention.
GP surgery review: bolton-general-practice
Title: really great and caring practice
Rating: 5 out of 5
Visited: October 2023
I was dealt with quickly as always and in a professional and caring and friendly manner. I was alble rto check the results of a previous bllod test as well.
GP surgery review: bolton-general-practice
Title: Great nurse
Rating: 5 out of 5
Visited: October 2023
Had review, had flu injection 
Receptionist work very hard here with lots of challenges 
Really pleasant
GP surgery review: bolton-general-practice
Title: Good Experience
Rating: 5 out of 5
Visited: October 2023
Had a great experience here as a new patient, registered quickly and had a Health Check with a very pleasant chap. 
Receptionists were very helpful with the registering process.
GP surgery review: bolton-general-practice
Title: Bad practice
Rating: 1 out of 5
Visited: September 2023
The surgery makes a telephone appointment and does not give the time. I always miss my appointment because i do not sit with my phone 24/7. This practice has to change because it is unworkable leaving sick desperate patients without advise.
GP surgery review: bolton-general-practice
Title: 1 Star is too much
Rating: 1 out of 5
Visited: June 2023
Never any appointments, have to call at 8am on the day to be seen or go in practice at 8am as cant get on phones. Reception say Manager never there to speak to. Doctor good when I see him.
GP surgery review: bolton-general-practice
Title: Care and helpful practice
Rating: 5 out of 5
Visited: May 2023
Really appreciated the staffs in Bolton General Practice that made an extra effort in helping me to sort out an unusual registration problem. Their staffs are very kind and professional! Highly recommend!
GP surgery review: bolton-general-practice
Title: worse service
Rating: 1 out of 5
Visited: May 2023
I called them for appointment, the reception refuse give me appointment and advice me to call back next day to give an appointment, i was in pain, i was nearly cry I really needed to see a doctor, they dont have any sympathy, Im sorry for them, never go there again, will change my GP.
GP surgery review: bolton-general-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
Very lovely staff and doctors as well 
The first thing how can I get back myself and my condition. 
There was great work with the people.
GP surgery review: bolton-general-practice
Title: Great practice
Rating: 4 out of 5
Visited: October 2022
Good excellent service 
All the Doctors are welcoming 
All the medical centre staff are good 
Caring staff
GP surgery review: bolton-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: December 2023
I had a full set of bloods taken all done before I even knew the nurse had started, that’s a first. Full examination efficient and friendly
GP surgery review: bolton-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
Get in on the same day if need. Not weeks of waiting for an appointment. The doctor actually cares about your health doesn’t fob you off like many other NHS doctors practices
GP surgery review: bolton-medical-centre
Title: Haphazard practice
Rating: 1 out of 5
Visited: October 2023
An appointment with diabetes nurse was booked a month ahead when I went to the appointment was sent to a health check nurse which was not what the appointment was about 
When I told them they booked me an appointment again timewasted and delayed health care that really is not the way it should be not happy atall poor experience
GP surgery review: bolton-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: October 2023
OK practice 
Definitely  better than my last one
Still had to wait along time to see Dr.
 But once in they listen and  do there best to help
GP surgery review: bolton-medical-centre
Title: No problems with the practice
Rating: 4 out of 5
Visited: October 2023
Had flu vaccination, no waiting, arrived on time, left after 5 mins, helpful staff, no problems whatsoever, given information regarding side effects.
GP surgery review: bolton-medical-centre
Title: Not happy
Rating: 2 out of 5
Visited: September 2023
I attended the practice today(04/09/2023) for a 1020 appointment with the nurse at 1115 still waiting to see the nurse enquired what was the hold up was told by the receptionist that the nurse was dealing with a baby so l would have to wait at about 1130 the nurse came to the reception and informed the receptionist that her computer was not showing any patients waiting as she had been free for over an hour,l was not a happy patient
GP surgery review: bolton-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: September 2023
Since leaving the last surgery
I've learnt so much
The care as been amazing
So caring and informative I've learnt so much
Taking blood was amazing did not feel a thing   
They listen to you and really help thank you
GP surgery review: bolton-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: July 2023
Very polite and helpful receptionists. Very patient and respectful towards all patients. Such a pleasure being here. As a new patient we have been welcomed and had blood test for my son, and help to use the online facilities which makes it easy to book appointments.
GP surgery review: bolton-medical-centre
Title: Brilliant  Staff
Rating: 5 out of 5
Visited: July 2023
All the staff are lovely and very friendly and the  nurse  I  saw was very helpful and talked to me in a very  informative manner
GP surgery review: bolton-medical-centre
Title: A very much improved practice
Rating: 5 out of 5
Visited: July 2023
As always great service everything always explained. The Nurse me and my wife had an appointment with was very helpful explaining what she was doing and why.
GP surgery review: deane-clinic-1
Title: Total rubbish
Rating: 1 out of 5
Visited: January 2023
Changed practice.  3 weeks they still waiting for medical records. Can't get medication which is essential because they won't send records.
Can't see doctor when you need to and nurse that phones doesn't speak English.

I walked with my feet.
GP surgery review: deane-clinic-1
Title: Poor Customers Service and Lack of Concern
Rating: 2 out of 5
Visited: November 2022
I have brought my kid a number of times to see the GP for consultations. These were when I needed his attention most, and I was reluctantly told at the reception that the doctor cannot see my child and I should go back, take pictures of my child as a proof of his illness, and send the pictures attached to an email to the clinic. Then when the doctor has free time, he would attend to the email and respond via email. What I always did after this was look for a pharmacy elsewhere, walk in with my kids, have the pharmacist observe my kid, make prescriptions, and them I buy him the medicines prescribed.
Sometime in January 2023, I walked into the clinic to see my GP to discuss my health, and then have him write a medical letter concerning my health to my workplace. Even as I said it was urgent, I was told at the reception that I am not allowed to see the GP, that I would have to write my requests via email. Sadly, I went back home and wrote an email which was never replied for 2 weeks until I had to go again to the clinic. They apologised and said I should go back and they would respond this time. One week passed and I just gave it all up. Since then, I decided to live my life and manage my family without the GP, until I make out time to apply for a change of GP.