janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hill-top-medical-centre
Title: It’s improved a lot
Rating: 4 out of 5
Visited: August 2023
Can actually get an appointment now :) 
Doctors are very friendly! Asking if you want face or over the phone appointment is Great too, also explained I needed the phone call around work which worked great too :)
GP surgery review: hill-top-medical-centre
Title: failure of service
Rating: 1 out of 5
Visited: May 2023
i received a call from the surgery wanting me to have a telephone call, with the doctor on the 19th may to discuss my health issues, i explained i would be in gibraltar then, they agreed to change it to today the 15th of may,no call received and when my wife enquired on the phone,they said they had no record of it and no appointments were available,phone in the morning.  we have two children with very varied special needs, and my job takes me all over the uk and abroad.
so we just can't make at least 500 calls on a morning, to be told,there are no appointments available, try again tomorrow.
they called me to make the appointment,not the other way around.
GP surgery review: hill-top-medical-centre
Title: In accessible service and rude staff -receptionist
Rating: 1 out of 5
Visited: April 2023
In total 258 calls this morning to get access and speak to a receptionist who was so rude and arrogant.  She wouldn't even allow me to explain to her that the boys were in school so any telephone call should be after 4pm when they are back home.

Communication access is a challenge with this GP, doesn't help if someone is in so much pain or vulnerable.  Receptionist staff have very poor listening skills and very impatient.  The practice needs to review their telephone booking system and retrain the receptionist in handling telephone services.
GP surgery review: hill-top-medical-centre
Title: Poor access to the practice
Rating: 1 out of 5
Visited: March 2023
As an NHS employee, I'm shocked and saddened by the poor access to services at this surgery. In order to make an appointment on Thursday (March 2nd) for a GP consultation, it took over 200 calls to get through to the practice. I started calling the surgery at 8 a.m. and didn't get through until 8:57 a.m. I have a real concern that someone who is elderly or vulnerable might not wait so long to get through to the practice and this is concerning in terms of patient safety. 

On a separate matter I tried to arrange a sick note for my wife by visiting the surgery in person on Monday February 27th, as her sick note was due to expire on March 4th. 

I wanted to ensure that there was sufficient time for practice staff to process the sick note. 

This was consistent with advice from practice staff previously who informed me that they would need advance notice to generate a sick note.   

I was told on Monday the 27th by a member of the reception staff that I would need to visit the practice the day  before the sick note was due to run out, not days before as I was previously told. 

The reception staff in question was quite rude when I went back to the surgery on March 2nd to arrange for the sick note. I was  asked  to wait while receptionist disappeared around the back for a few moments. I confirmed  the need for the sick note to be generated. I was then informed that this could be emailed directly to my wife. I confirmed  my wife's email address and at the time of writing this feedback (March 5th)  I can confirm that my wife has still not received the sick note via email.  Simply put this service is not good enough and I would like to understand what steps to practice are putting in place to address the issue of access.  Perhaps an online option could be considered as patients are not permitted to visit the surgery in person to book an appointment.
GP surgery review: hill-top-medical-centre
Title: gone to hell
Rating: 1 out of 5
Visited: March 2023
horrific surgery 514 calls later to be told no appointments asked to speak to manager only email joke told to ring 111 did this and low and behold i got an appointment am in middle of changing doctors this practice needs to close secatarys think they are above you
GP surgery review: hill-top-medical-centre
Title: Truly shocking ..
Rating: 1 out of 5
Visited: March 2023
Surgery definitely needs  a shake up by the Cqc, and Gp’s  lack of patient time & care,
Some of receptionist are rude.
New doctors there, are shocking.. defo gone down the pan… and as for trying to get a appointment.. 316 calls before 8.47 yet again no appointments ( 8th day of calling from 8am) and No pre booking appointments for 3 weeks. Also 3 times no no referral to further hospital investigations.. as they said they was going to do. 
Place needs closing down… poor patient care…
GP surgery review: hill-top-medical-centre
Title: Impossible to make an appointment
Rating: 1 out of 5
Visited: March 2023
I work nights so making a appointment is difficult from my side of things. I started to call when they opened at 8am it took over an hour and over 100 attempts to get through. Once through it then took another 15 minutes in the queue. By that point there are no appointments left with a doctor only a nurse. After they rang back on the telephone I was told I can only deal with one issue for myself. I could not talk to them about any other issue or my son. So they now want me to ring again for another issue and phone again for my son.
GP surgery review: hill-top-medical-centre
Title: Good team of Dr's and staff
Rating: 5 out of 5
Visited: February 2023
A good team of Dr's, nurses and staff. Very helpful and polite staff. Nurses and doctors are great. I found it hard to book appointment, but as a new patient was seen by nurse, who went through all my history and medication. When I saw GP, he was brilliant, ordered blood tests for me, explained medication and explained to me about my condition. Something my previous GP did not do.
GP surgery review: hill-top-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: February 2023
I'm sat here in absolute tear after the hell I've been threw trying to get a repeat prescription of my long term medication, I don't know what's going on at this doctors surgery, there just don't want to help you, and thats even if you can get threw
GP surgery review: great-barr-practice
Title: Social Prescriber is a brilliant professional!
Rating: 5 out of 5
Visited: February 2022
Whilst going through an extremely stressful episode, the support I received from my Social Prescriber has been invaluable. 
I want to say ‘Thank you’ for providing the high level of professionalism, empathy, understanding, consideration and care needed. She acted immediately after using her great listening, communication and interpersonal  skills. She showed devotion and an unwavering commitment. This helped to alleviate much of the stress that I was under, thus in turn, reduced the risk of me having another severe panic attack. The regular telephone calls and call back when I needed it, has been a great support. The level of professionalism is ‘second to none!’.
A big ‘Thank you’ to my excellent Social Prescriber.
From a very grateful patient.
GP surgery review: black-country-family-practice
Title: Very bad service
Rating: 2 out of 5
Visited: July 2023
I’ve been trying to get an appointment for serveral weeks being in long ques ringing from 8am
In the morning and been on call for about 2hours to no everyday there no appointment available. I was therefore told to get in contact with 111 which I did and was told a referral was sent over and I should ring back to be urgent priority to get seen to within maximum of three days. However soon as ringing back after waiting another two hours plus. I was told that referral isn’t of any benefit and I will have to do as everyone else and call again in the morning. Continuously going back and fourth to 111 and the gp nothing has been sorted. 111 has told me it’s
The surgery priority to have put me first with my situation. It’s their duty of call. I have had no luck which I will have to result into going back to 111 and finding another alternative. My experience was very bad no support or help from
The receptionist who advised me to use 111 and I did and going back to her she couldn’t suggest nothing netherless she wouldn’t pass it on to someone higher than her. Very disappointed in the service
GP surgery review: black-country-family-practice
Title: Frustrating phone lines
Rating: 3 out of 5
Visited: July 2023
I have to say up front that the doctors, nurses and customer facing staff are excellent, caring and compassionate. However, like many others commenting on here, they are let down by an awful phone system, which causes much frustration and anxiety when trying to book appointments or just ask a general query. A recent example is when I called the other day just to query a referral which was made 8 months ago. On calling I was advised that I was number 7 in the queue which I thought was reasonable. 55 minutes later I had finally reached number 1 where I remained for another 20 minutes!! At this point I had to hang up as I had an appointment to attend. Surely this can’t be acceptable. What has happened to the call back option which I have used previously, and seemed to work ok? I fully appreciate how busy you all are with how many people are contacting you, but there must be a better way of managing the phone lines. Are there enough staff available to man them? Do the different options offered when calling go to separate lines or are all calls queued on the same line? More than happy to discuss this further if necessary, but look forward to receiving whatever feedback you have. As stated earlier I have no issues with the great service you have kindly provided me with for over 20 years, and thank you all for your kind attentions. 
Regards,
Stephen
GP surgery review: black-country-family-practice
Title: Exceptional service today
Rating: 3 out of 5
Visited: July 2023
The GP I saw face to face today (31/7) called me in immediately upon my arrival (even though I was early). Friendly, welcoming, knowledgeable, no nonense quick consultation, explained plan, exudes confidence. Very happy patient.
GP surgery review: black-country-family-practice
Title: Shocking Bad (Avoid)
Rating: 1 out of 5
Visited: June 2023
Pratice is shocking bad, when trying to get a appointment or repeat meds etc, however once you get to see a actual doctor, they are great the doctors are very good and helpful and listen to concerns of patients, just had a med review, which went very well, I can’t recommend the doctor I spoke to enough, she was great  if only the rest of the Pratice followed by her example.
GP surgery review: black-country-family-practice
Title: Unable to make an appointment
Rating: 1 out of 5
Visited: June 2023
I need to make a non urgent appointment to see a GP, was told I need to ring at 8am.  This is impossible for me as I start work at 7am and can't disappear for 45 mins while I wait for the phone to be answered.  They have an online system but never put any appointments on it making it useless. 

They used to have a system where you could message a doctor and they would respond but all messaging systems on their site and the NHS site has been disabled.  

The only way I can see a doctor is going to a walk in centre but they have told me as its a non urgent problem they won't see me.

Don't join this practice unless you can wait on the phone at 8am for a chance at getting an appointment.
GP surgery review: black-country-family-practice
Title: Waiting time
Rating: 2 out of 5
Visited: June 2023
Mom 85 swelling around eyesGot a last minute appoinment hurrah! At doctors 9-45am , appointment 10.40am. After waiting ages 3 visits back to receptionist, eventually seen 11-15am .Doctor said she didn't know we were waiting!!
GP surgery review: black-country-family-practice
Title: Shocking Pratice
Rating: 1 out of 5
Visited: June 2023
Not seen a GP for 6 months even thought I’m high risk. The 8am flight for appts are ridiculous, reception staff should not be giving medical advice or making clinical decisions about care. Just get told to contact 111 for everything. Needs to be sorted, new management required, reception need to be re trained and given some customer service training about how to speak to patients.
GP surgery review: black-country-family-practice
Title: Very poor practice
Rating: 1 out of 5
Visited: June 2023
It took me 16 months to get an audiology referral. Went to receptionist a number of times to ask about it. A couple of times I was told it had been done when obviously the computer told them it hadn’t.
GP surgery review: black-country-family-practice
Title: Online services
Rating: 3 out of 5
Visited: June 2023
Asked by nurse to book blood tests.
Sandwell phlebotomy sent me a message to my system online account. System online refuse to take messages because Black country family practise has blocked messages to my account.???? Wasting time. Will things ever get back to something like normal.
GP surgery review: bellevue-medical-centre
Title: Very responsive
Rating: 5 out of 5
Visited: November 2023
I have had many health investigations being done this year to pinpoint the cause of my fatigue and in addition I am in a difficult relationship that can be abusive. Both these issues have affected my mental health, and the GP has been very responsive to all the issues and helped to prioritise what is important. I have always left the surgery feeling supported and that I have been heard and that I can get help.
GP surgery review: bellevue-medical-centre
Title: Very long wait
Rating: 2 out of 5
Visited: November 2023
I arrived on time for an appointment for a routine blood test, but it was over an hour before I was called in. 
The nurses I saw were lovely, I couldn't fault them - but nobody could explain the long wait
GP surgery review: bellevue-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Nice pleasant staff on this occasion, nurse that I saw was extremely pleasant and very kind. I have seen this nurse before and she understands the problems that I have and it's helpful for me to see familiar staff as I don't mix too well.
GP surgery review: bellevue-medical-centre
Title: Very good concern
Rating: 5 out of 5
Visited: October 2023
Phonecall earlier today went very well.
Supply problems with eye drops fixed with alternate drops. Why do you need me to fill in more words, when I completed the review in less the three hundred words. For future, I think everyone having to phone in at 8am is not a sensible move. But I think you may not be able to change this practice unless many others (even all) follow suit
GP surgery review: bellevue-medical-centre
Title: Phone conversation
Rating: 3 out of 5
Visited: October 2023
The doctor was very polite and helpful, I felt like she listened to me and understood my responses.I have felt recently that the practice in general has been lacking in a lot of ways, with the receptions beening unhelpful and rude as just one example.But todays phone call was very productive .
GP surgery review: bellevue-medical-centre
Title: Helpful and pleasant
Rating: 3 out of 5
Visited: October 2023
I had a routine blood test today and the support worker was helpful, courteous and pleasant. The reception staff sorted out my query re a medication review, also appreciated.
GP surgery review: bellevue-medical-centre
Title: Great experience
Rating: 5 out of 5
Visited: September 2023
I was given a time slot to receive a call from a doctor.
I received my call on the day and time slot and was very impressed with the help, given.
Thank you.
GP surgery review: bellevue-medical-centre
Title: Good experience
Rating: 5 out of 5
Visited: September 2023
The lead up to my situation was discussed in full, without "going on for hours and hours".
Situation fully dealt with.
I was treated courteously.
GP surgery review: bellevue-medical-centre
Title: Unbelievable service
Rating: 4 out of 5
Visited: September 2023
The pharmacist was so professional and I never expected such excellent service from my GP practice. She also made another call soon after to book me an appointment to have my bloods done after realising I needed to have them done to confirm the status for my blood.
GP surgery review: bellevue-medical-centre
Title: Professional service
Rating: 4 out of 5
Visited: September 2023
Went in for seasonal flu jab and as I was due a blood pressure check plus giving a blood sample I was asked if I wanted to do both as I was there I am nervous around needles as I rarely get it taken first time I was assured it would be this time as she was right ✅️all over before I knew
GP surgery review: regis-medical-centre
Title: Horrendous
Rating: 1 out of 5
Visited: July 2023
Trying to get an appointment is pointless, received a text to make an appointment called on hold for over an hour! to then be told it needs to go through this stupid Anima system, whilst waiting for the doctor to call regarding scan results I booked this on Anima, 3 x days ago that's how quick they respond! but receiving the text made absolutely no difference! no can't make the appointment have to wait for anima, this issue has been on going since January we are now nearly into August and still no further forward!
I really don't know why they changed the system to go backwards it was bad before but now its ridiculous!
A* to whoever brought this in!
GP surgery review: regis-medical-centre
Title: rubbish
Rating: 1 out of 5
Visited: July 2023
After being in alot of pain, I finally got an appointment to see a doctor, I was then referred for an MRI. Appointment came through within 2 weeks, however I'm still trying to get my results off GP. I went in surgery last week to speak to a doc, receptionist told me there wasn't any appointments, I explained I was waiting for results, she then proceeded to tell me results were abnormal but to be expected!!! There were other people in the queue who could hear everything,  so unprofessional, she shouldn't have told me that. I've been worried sick & been unable to get an appointment. Yesterday I went back to surgery & was told i was down for a call back today, I waited all day & no call back!!! Its a joke.
GP surgery review: regis-medical-centre
Title: Pointless
Rating: 1 out of 5
Visited: July 2023
All I can say is what an absolute joke been trying everyday fastest way your having a laugh another pointless medical site.
GP surgery review: regis-medical-centre
Title: Anima appointment request
Rating: 3 out of 5
Visited: June 2023
My GP practice has recently adopted the Anima appointment system. I feel this system is designed for the benefit of the practice and not for the patient. Already, this traffic light system is failing. Can you imagine a young mother with a screaming child, with say, an ear infection having to navigate this system and at the same time console the child?  An elderly patient unable to use the internet and wait over an hour for a telephone response, only to have to go through the Anima process with the receptionist?  I cannot stress how ill advised GP surgeries are to adopt this useless system. I’d also like to know who is paying for it, I’m guessing the tax payer, yet again; paying to set up a system that the tax payer has little benefit from.
GP surgery review: regis-medical-centre
Title: Never able to get an appointment
Rating: 1 out of 5
Visited: May 2023
Been trying to get a simple consultation appointment for over a week, anima is garbage, receptionists not that much better after you wait 45minutes plus to get through on the phone.

Time to just close up and call it a day Regis Medical Centre, the only reliable part of your surgery is the pharmacy.

Been trying to get an appointment for a week and told no or no on the app for availability. Shocking service, good thing I'm not genuinely I'll I guess else I'd probs die before I got an appointment.
GP surgery review: regis-medical-centre
Title: Anima system
Rating: 1 out of 5
Visited: May 2023
Whoever decided to use the anima system obviously didn’t think about the old people that they deal with who have no access to computer or mobile phone. I have an account with my husband as a dependent because he doesn’t use computer or mobile phone. I can get an appointment but unable to get his medication. I have been told to either get an account in his name or use the pharmacy.  They system before was very good but this is just ridiculous.
GP surgery review: regis-medical-centre
Title: Awful service
Rating: 1 out of 5
Visited: May 2023
Put a request in for my daughter to see someone and they booked phone call and then phoned a number I haven’t had in 3 years and even though I’d updated the number they hadn’t changed it so now that’s my fault and my daughter can’t get her call back and have to wait till Monday or go to a walk in clinic not the first time they have done this to my family they are terrible with people
GP surgery review: regis-medical-centre
Title: Anima Health
Rating: 1 out of 5
Visited: April 2023
Went online at 8.00 to request a review of my medication and no availability what a joke. Anima Health was supposed to make it easier to get an appointment/ring back but in fact it's the opposite. There's a notice on the door as you go in telling you to register with Anima Health and that it's much more efficient which is rubbish. Whoever thought it was a good idea to join Anima Health needs sacking as it's causing so much stress to a lot of people. The old system wasn't perfect but at least most times you could get a ring back from a doctor even if it was one from a different surgery. To the powers that be at the group of surgeries don't just read these reviews take the time to speak to your patients and you will realise how bad this new system is.
GP surgery review: regis-medical-centre
Title: Poor practice.
Rating: 1 out of 5
Visited: April 2023
Poor service, poor staff, you can get to the practice at 8am, go on the Anima Booking website at 8am, or call the surgery at 8am and you will always be to told there is no appointments. You can call them it will either be cut off or they will pick up after 2 hours, leaving your problem unresolved. It should be a crime to call this a GP, Patients are not taken seriously, appalling services and no duty of care, if I could I would give 0 stars
GP surgery review: high-street-surgery
Title: Excellent Team
Rating: 5 out of 5
Visited: August 2022
The surgery is really good. They offer advance and on the day appointments workers slots and appointments that suit me before work and after work. Doctor explains everything really well and clearly and dosent ever just want to give medication he offers a holistic approach which I appreciate. The admin team are friendly the nurses are both nice when they have done my blood tests. I can’t fault the practice. They regularly update Facebook and texts for flus ect are helpful reminders. 
The building in which the surgery in is also good lots of parking and clean.
GP surgery review: high-street-surgery
Title: Excellecent practice/ Great staff
Rating: 5 out of 5
Visited: August 2022
The staff and GP go above and beyond for your needs.
no long wait for an appointment to be seen.  i was given a telephone call and then a face to face appointment on the same day
GP surgery review: high-street-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: June 2022
The practice is very well organised and a lovely place to be. It was easy to get an appointment and I like the fact I can see one GP who knows me. I am new to the area and think this practice is great, compared to my last practice.
GP surgery review: harden-blakenall
Title: Brilliant
Rating: 5 out of 5
Visited: September 2022
I normally get the same lady when I call up and she’s brilliant always very polite and very helpful I do see the same 2 doctors and there brilliant I had a stand in doctor last phone consultation and he was also brilliant and was very helpful all the nurses are lovey my experience with this gp practice is amazing I can’t fault the doctors and nurses there doing a brilliant job Thankyou for looking after me