janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: lostock-hall-medical-ctr.
Title: excellent prompt service
Rating: 5 out of 5
Visited: March 2022
called for advice and was promptly provided with a telephone appointment and prescription.  the team at Lostock hall medical centre really take time to care and understand the wider consequences of missing work/school due to ill health and they do everything possible to help.
GP surgery review: new-longton-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: August 2022
I had an appointment with my GP today. They answered the phone after two rings and I was offered an appointment the same day. My husband and I have never had any problems getting an appointment or answering queries. All the staff are wonderful. When so many people are having trouble accessing GP services New Longton surgery are a shining beacon.
GP surgery review: st-fillan's-medical-ctre
Title: Fantastic service
Rating: 5 out of 5
Visited: January 2024
I submitted a form this morning with my symptoms, I was contacted within the hour and given choice of appointment and times that morning.  Got seen on time by Dr and all sorted - fantastic service, pleasant and friendly staff even though seemed very busy and waiting room full.  Happy with service received as don’t tend to need that often and often hear bad reports thank you again
GP surgery review: st-fillan's-medical-ctre
Title: Fantastic service same day and medicine.
Rating: 5 out of 5
Visited: November 2023
I filled in a form for doctors . received phone call to come in .I had been in hospital last year and getting concerned chesty cough not clearing iup.Saw doctor within 2 hours of ringing and had medicines delivered.What a excellent doctor's.I was fully checked.over.really pleased
GP surgery review: st-fillan's-medical-ctre
Title: Frustrating
Rating: 2 out of 5
Visited: October 2023
My wife was told by the practiceto attend the hospital for a blood test asap but at no point was told to take a form which we found out when we arrived at the hospital after waiting patiently in the cue ,spoke to the supervisor at the practice to be given what sounded like a insincere  sorry so that was a day off work and a 6.50 parking charge all to be repeated again tomorrow ,frustrated
GP surgery review: st-fillan's-medical-ctre
Title: Excellent care
Rating: 5 out of 5
Visited: September 2023
I rarely need to attend my GP and had been a bit anxious about ease of access should I need help. When I was unwell I completed an on line triage form. Was given an appointment the same morning. Collected and started the prescription by 11 am that day. completely recovered 3 days later. Thank you. It is a great relief to know I am supported by such an effective practice. Everybody I have met is so kind and helpful.
GP surgery review: st-fillan's-medical-ctre
Title: Great experience
Rating: 5 out of 5
Visited: July 2023
I am very pleased with the service I have experienced over the past couple of weeks from St Fillans. 
I haven’t been to the doctors for years so was quite apprehensive. 
Every single person I have had contact with have been so kind, helpful and efficient. 
The service I have received has been amazing.  
I wouldn’t hesitate in recommending St Fillans surgery to anybody
GP surgery review: st-fillan's-medical-ctre
Title: Has really gone downhill
Rating: 1 out of 5
Visited: July 2023
I’ve been with this practice for years, however in the last few years I never get see or speak to the same doctor. When you do get to see them they know nothing about your past history. 

There is a complete lack of communication throughout the practice, and what there is it’s all done through a messaging system. This, combined with arbitrary processes that distress their patients by forcing them to do everything online, making things very inaccessible for elderly or physically unwell patients. They seem to enjoy making you jump through hoops for a simple prescription or appointment. Then when you put in an online request it takes them ages to get back to you.

Reception staff are hit and miss - some really lovely, some very abrupt. Seems as if patient care and empathy aren’t really on the agenda here anymore. If you have any health conditions (which let’s face it, many people do when they visit the doctor) you’re probably better off finding an alternative practice - I will be doing!
GP surgery review: st-fillan's-medical-ctre
Title: Fast service
Rating: 5 out of 5
Visited: April 2023
After all bad reviews of GP practices generally, I was expecting a long delay for appointments.  However, after leaving two requests via the internet on St Fillans website on Monday, I received a GP appointment and a physio appointment for Thursday.  I was amazed at the efficiency of the service!  Well done St Fillans!
GP surgery review: st-fillan's-medical-ctre
Title: Brilliant response.
Rating: 5 out of 5
Visited: December 2022
I submitted an online triage form at 08:30 and received a call back at 09:30 inviting me to an appointment at 11:40 with a specialist practitioner.  Completely exceeded my expectations. Well done.
GP surgery review: st-fillan's-medical-ctre
Title: Triage system for getting an appointment is ineffective
Rating: 1 out of 5
Visited: September 2022
Today is Friday evening. After seeing the GP last Tuesday, my symptoms worsened. To see a GP, Patients have to fill in a form, which is then assessed for urgency. I completed this form on Wednesday morning. Despite clearly stating my concerns, which if were correct, could've been life threatening, it took 3 whole days and me chasing on a daily basis to get a phone call from a doctor which I missed.  It is completely unreasonable for this surgery to expect patients to be able to pick up a call, which may be made at anytime during 3 days. When I called back, I was eighth in the queue, eventually, I spoke to someone who told me the doctor could phone me at 4.30. I waited for the call, which did not happen, phoned the surgery at 5pm to see if it was actually going to be today or not, to be told all they could do was message the doctor. This really isn't good enough as this just means I could be waiting another goodness knows how many hours...I suggested the receptionist spoke to the doctor in-between patients to see if he planned on ringing me before close of business for the weekend or not, however, this was way above their pay grade (so to speak) and just wasn't an option according to them. The whole conversation was absolutely ridiculous that they couldn't do something as simple as find out if the doctor was going to ring me before close and if so when would it be before. There was a complete lack of understanding, respect and just all round decency. However, of course, by objecting to this ridiculous system, I was the one that was in the wrong. In sheer frustration, the call was ended, minutes later, the GP phoned me, spoke to me for a few minutes and asked me to go in straight away, which I did. Upon arrival, reception said I was late and the doctor may not see me! They said my appointment was 5pm, it was now 5.15pm! Seriously, anyone reading this would think I am making this up...I explained I had spoken on the phone to the doctor after 5pm and he had asked me to come in. The doctor did see me and advised me to go straight to A and E. Now, I can only let the reader draw their own conclusions to this whole unsatisfactory fiasco - Nil points.
GP surgery review: st-fillan's-medical-ctre
Title: Shocking levels of incompetence
Rating: 1 out of 5
Visited: August 2022
I request a repeat prescription from this surgery every month. In the last two years not a single one of these requests has been without either, a) some sort of mistake (medication missing) or b) ignored entirely.
I have been forced to submit my requests via email and in this time I haven't had a single reply confirmation or response to say that the request has been processed. It is total guess work, a complete lottery as to whether my prescription has been processed at all. Most recently I came to the pharmacy several days after submitting the email request to find it had been ignored, so i rang to complain / remind about the request. I came back a 2nd time some days later to find that there were items missing from the prescription. If this were a one off then i could forgive it, but it is literally every single time.

Awful
GP surgery review: cleveleys-group-practice
Title: Incredible service today 5*
Rating: 5 out of 5
Visited: March 2023
My daughter (17) saw a doctor today. She’s waited a couple of weeks for the appointment but it was definitely worth the wait for a reassuring, thorough and unhurried appointment. She said afterwards, “I’ve never had an appointment like that before. He explained everything and now I understand everything. I wanted to cry when I left the appointment as it was a huge weight lifted off my shoulders. He was so kind and I had a really long appointment. If I need another appointment I’m definitely asking for him.”
GP surgery review: cleveleys-group-practice
Title: Do doctors really know about dementia??
Rating: 1 out of 5
Visited: March 2023
My mum has had dementia for 2 years never had a problem with her tablets before but the last 4 months she's started spitting them out ,throwing them at me ,this month I ordered them few days early on the Tues,they never came so Friday I phoned up again. she had, had her last 1 the night before.ladie on the phone was lovely she told me that they was not due till the Monday but could get them from the Saturday, well my chemist isn't open weekends and it would mean my mum going without her tablets for 3 nights 6 tablets, now some of you will know that if a person with dementia doesn't have they tablets it's not good ,my mum has been getting really bad anyway ,I look after her 24 hours aday ,I've just split up with my boyfriend of 6 years  and I've not slept in my own bed in a year ,I'm with her 24 hours aday ,6 tablets could mean ,is she going to punch me today or is she going to cry all day ,doctors should live with dementia for 7 days 24 day just to see what carers go through, rant over thankyou receptionist was really nice x
GP surgery review: cleveleys-group-practice
Title: How do you get to see a GP
Rating: 1 out of 5
Visited: March 2023
Tried several morning's at 8.00 am it's either a permanent engaged tone, a recorded message telling you to ring back later or if you actually get through you are thirteenth in the queue. If you don't give up and then  actually speak to someone,   there are never any appointments available and no you can't book one for a later date. Advised as usual to go to the walk in centre, treated there and told if there is no improvement see your GP. Good luck with that. More chance of winning the lottery and yet the website states they are accepting new patients. Why, when they can't treat the ones they have already got?
GP surgery review: cleveleys-group-practice
Title: Once great and now so poor.
Rating: 2 out of 5
Visited: February 2023
Firstly I'd like to say that it actually saddens me to be writing this review, but things have deteriorated.  Now they are at a point where they are unacceptable and unmanageable.

The level of care currently is completely erratic.  Now there are good things, and some of the staff are lovely, but its now at the point where almost every interaction with them is a nightmare and common sense has often gone out of the window.

Its now impossible to get through on the phone.  Just don't bother, go in in person.  This possibly wont help though.

There is a good chance the person on reception simply will not listen to you, and you are turned away.
Sometimes you are told to call back - to sit in the queue again. 
Sometimes you are told someone will call you back - but they don't.
Sometimes during a Doctor appt they will advise someone will be in touch to arrange another appointment (Blood test or similar) - they don't.
You might receive a voicemail or a text message asking you to call back sometimes, but they don't supply a name, or number, and its back to the queue again. 

I have sat in reception at 8am, hearing the phones ringing, and the staff are just chatting to each other behind the desk and doing nothing! I've seen it more than once.

Some of the reception staff are very nice and polite, but I have also been treated rudely and ignored as has my wife.  Its always the same persons causing the issues and we have been turned down more than once when needing urgent/emergency care.

The place is now so busy (but in not resolving some easy issues first time, they cause a lot of repeat work for themselves). 
Some of the staff are very good, some terrible.  I know they are busy, but recently my issues have built up and built up and then never actually get resolved. 
I also sometimes feel like I'm not listened to.  

You find the most popular GP's are completely impossible to get appointments with, whilst those that might have an appointment free, tend to be that way for a reason.  If you have a complex medical condition, forget it, you can't ever manage to discuss all your issues (despite how the GP may try) and asking reception for a double appointment will get you a refusal.

If you book an appointment online.  Its telephone only.  I've previously travelled to the practice as I'm unable to contact them on the phone, to ask them to change the appointment to one in person.  While I am stood in reception the GP has called (an hour early), and I miss the call due to speaking to reception staff. I explain this while there, and get told there is nothing they can do, I've missed my appointment. This seems to be an issue with reception staff again.  But you can't call patients at random times and expect them to be there.  We have jobs.

Each interaction with reception and some other staff over recent time has resulted in frustration and annoyance.  There are multiple examples over the years and currently ongoing which wont fit here.  Some of them serious.
GP surgery review: cleveleys-group-practice
Title: After a bad experience, it was turned upside down.
Rating: 4 out of 5
Visited: October 2022
I never usually visit the doctors but recently I had to after becoming poorly. The experience when I visited was great, the nurses were very caring and friendly. I was advised by the nurse who saw me to call her on Monday if I had any concerns and to await my bloods. I called on Monday hoping to speak to her but unfortunately whoever answered the phone made me feel really unwelcomed, sad and left me feeling disheartened. I told her exactly what the nurse said to me and I was just told no bloods are in, to call back the following day and if I had any concerns to go to the walk in centre. This left me feeling anxious to call back the following the day. Plucking up the courage, I called back and I spoke to the loveliest team member whose name I did get and will happily tell who it was if required. I just wanted to come on here to tell you that this young lady was so bright, friendly and very nurturing on the phone and I wish whoever I spoke to the day before, would be like her. Thank you so much for helping me, she took all my information, spoke to the nurse whom I asked to speak to and called me back within 20 minutes. You left me feeling emotional in a good way after the phone call because you treated me with so much respect and I hope if I call the practice again, you answer the phone because there should be more people like that. Thank you again for your help, you need to be acknowledged for your kindness and level of professionalism.
GP surgery review: cleveleys-group-practice
Title: Telephone system repeat prescriptions
Rating: 2 out of 5
Visited: June 2022
what is the point in having a system, whereby you can speak to someone about your prescriptions, when nobody answers the phone during the allotted time slots of 10am -12pm and  2pm - 4:30pm.

 tried these time slots numerous times  - phone rings and then you are either cut-off or placed back on to leaving messages
GP surgery review: cleveleys-group-practice
Title: New patient
Rating: 5 out of 5
Visited: June 2022
Rang on Monday - thought I’d have to wait weeks or only get telephone appt 
Saw doctor on Friday and had blood tests
Excellent service
Couldn’t believe how quick and efficient 
everything was 
10/10
GP surgery review: cleveleys-group-practice
Title: Uninterested service
Rating: 1 out of 5
Visited: May 2022
I know things are tough at present but a 2-3 week wait just for telephone consultation with doctor or nurse! Have yet to see a doctor and have been registered here for a year. Reception staff friendly and practice nurses friendly too. Was actually told it was probably better to go to a local walk in centre rather than wait 2 weeks for a phone consult by receptionist. Very little faith in this practice regarding communication and their knowledge of an individuals medical history. Probably better to research medical practices in area and make a better choice.
GP surgery review: cleveleys-group-practice
Title: New patient but no signage to show me where to go
Rating: 3 out of 5
Visited: February 2022
Had an appointment at 2.45 yesterday. Arrived and used the screen in reception to log in which told me Treatment Red and take a seat. This was my first visit to surgery other than handing in my registration forms. Where was treatment room red. No signs displayed in reception and staff on reception busy with a line of patients. My name came up on screen telling me where to go. Was it to left or right of reception, no idea. Went right as I saw a nurse leave reception area but by the time I had got through the door she was gone. Hoping someone would hear I said loudly where is Treatment Red, lucky for me that same nurse heard and directed me down the corridor to that room. The practice either needs to give new patients a plan of the building or provide better signage.
GP surgery review: the-crescent-surgery
Title: needs improving
Rating: 2 out of 5
Visited: May 2023
no one on reception.  no staff could not be bother to cover reception
waited over 10 mins to get some attention
GP surgery review: the-thornton-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: October 2022
Helpful , Caring , Compassionate and Reassuring most of the time . Probably the Best Practice my Husband and I have ever registered with . Outstanding ! However , likely Not the practice’s fault but Today’s Autumn Covid Booster at the practice was Very Poorly Organised . Whilst we understand things can go wrong with i.t. glitches etc . It was Very Poor judgement to leave “ Extremely Vulnerable “ and Elderly people queuing out in the Cold when there is a long corridor in the Warmth inside .
GP surgery review: the-thornton-practice
Title: Great practice nothing is too much trouble
Rating: 5 out of 5
Visited: June 2022
I have never had to wait long for reception to answer my call, they have always been very helpful and accommodating In giving me an appointment. The Doctors I have seen are always professional but caring also, explain everything In a language I understand. I would give a 5 star review
GP surgery review: the-thornton-practice
Title: Excellent Practice and Staff
Rating: 5 out of 5
Visited: February 2022
I have never had anything but great things to say about this surgery. They go above and beyond for their patients. The secretarial team especially are extremely helpful and informative. The Dr's and PA's are a great asset to the practice. Every GP practice is different but i must say this is one of the best I have been at. We give receptionist's such a hard time saying we cannot get through to a GP as they do not let you book in but they are only trying to direct us to the correct person/place for the care we need. This in turn helps the NHS and we are lucky we have such a thing as the NHS in this country which is accessible to everyone.
GP surgery review: bentham-medical-practice
Title: Efficient and caring practice
Rating: 5 out of 5
Visited: April 2022
A frequent visitor unfortunately but the practice is without doubt, the best I have encountered. The admin staff are polite and helpful whist the medical team are excellent, compassionate and professional.
GP surgery review: lunesdale-surgery
Title: Excellent care and attention
Rating: 5 out of 5
Visited: August 2022
As a visitor to the area I needed an appointment today- my own doctor had recommended I see someone today.
From the initial contact at reception through seeing the nurse practitioner to the pharmacist I received exceptional care and advice.
The best service I have ever received from a surgery in the nhs.
Many thanks everyone.
GP surgery review: beechwood-surgery
Title: Always very helpful and poilte
Rating: 5 out of 5
Visited: October 2023
Visited today formy double jabs. So we'll organised  in and out in a matter of minutes.  Nurses and receptionists very helpful.  I always get superb service  always helpful and polite. Thank you.
GP surgery review: beechwood-surgery
Title: Amazing surgery
Rating: 5 out of 5
Visited: August 2023
This GP service is fantastic. I’ve always been made to feel so comfortable. My GP takes time to listen and discuss things with me and I never feel rushed. 
My doctor goes above and beyond to make sure I get the advice/treatment needed.
The nurses at this surgery are friendly and welcoming as are the receptionist.
Highly recommend this surgery
GP surgery review: beechwood-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: July 2023
I contacted the surgery with a problem and was offered an appointment the same morning, the receptionist was very polite and helpful.
At my appointment the GP was very thorough and patient, he took time to explain possible causes,  explained treatment plan and arranged for an x Ray to be taken. 
Overall a very positive experience where I felt I had been listened to
GP surgery review: beechwood-surgery
Title: Appalling treatment
Rating: 1 out of 5
Visited: March 2023
I took my 82 year old father, who is normally very independent to this practice. he was suffering with a sudden onset of confusion. GP asked me "What would I like him to do"? regarding this. I had to ask him to dip a urine sample to rule out potential infection. I also had to ask him to listen to his chest. Upon doing this, he referred my Dad for chest x-ray, however he sent us to the wrong department in order for this to be carried out. It had been made aware to NHS staff that a particular department were not performing x-rays, however we were still sent there. Consequently this caused a delay in treatment and it was my Dad's specialist at Preston who arranged the chest xray there and my Dad is currently in hospital with pneumonia with a poor prognosis. Consequently I will be moving him from this surgery. The general attitude was that it was too much trouble. I will say the members of staff who were incredibly helpful, were a locum GP and the receptionist.
GP surgery review: beechwood-surgery
Title: Good surgery
Rating: 5 out of 5
Visited: November 2022
I have left a review in the past about how good the doctors are. One in particular has really looked after my husbands health. All the nurses are lovely with a nice manner. The receptionist are all fabulous and go out of their way to be helpful. 
I have now been introduced to a person who deals with patients medications, they spoke to me on the phone and I found them very helpful and efficient. Thank you to all the team.