janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: oddfellows-hall-&-st-clements
Title: My experience
Rating: 1 out of 5
Visited: January 2024
I was waiting fir a telephone  appointment, when the dr did call it was 1.5 half ring and when  i picked up the dr had hung up 
Dr need to understand  some people  dont have the phn glued to their hands  and it take more then 1 ring to pick  up
GP surgery review: oddfellows-hall-&-st-clements
Title: My experience
Rating: 4 out of 5
Visited: January 2024
I had COVID on 26 December tested negative but was so congested and felt awful. Couldn't get a phone appointment at my surgery Odfellows, the lovely lady on the phone booked me in at St Clements. I was prescribed antibiotics by the doctor on the phone. After 2 days I noticed a difference. I know how difficult it is at this time of the year and just want to say thank you for your help and consideration.
GP surgery review: oddfellows-hall-&-st-clements
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Doctor was very polite very professional very helpful he explained us everything he calmed us down were leaving very happy and satisfied
GP surgery review: oddfellows-hall-&-st-clements
Title: My experience
Rating: 5 out of 5
Visited: January 2024
From filling out the form I had a call the next day with an appointment. The receptionist was very polite and the doctor I saw listened, took on board my condition and prescribed antibiotics for me.
GP surgery review: oddfellows-hall-&-st-clements
Title: My experience
Rating: 5 out of 5
Visited: January 2024
I am only too happy to be a patient at Oddfellow GP Practice.
Whenever I visit, I always have an exceptional experience with Oddfellows GP Practice. Their prompt response to my eConsults has been invaluable, which shows their utmost commitment to patient care. The reception staff and clinicians are not only efficient but also incredibly caring. I, without a shred of hesitation recommend Oddfellows to everyone seeking a reliable and compassionate healthcare provider.
This is because Oddfellows GP Practice consistently goes above and beyond, providing a professional service that truly stands out. Their dedication to helping patients reflects an outstanding commitment to healthcare excellence. I'm grateful for the exceptional care and support they consistently provide.
GP surgery review: oddfellows-hall-&-st-clements
Title: My experience
Rating: 5 out of 5
Visited: January 2024
I was quite surprised to be number 2 in the queue @ just 8:06am when l called to book an appointment. I am hoping this is the norm and not just an exception as l rarely call to see a GP. No issues with the service i received on the day.
GP surgery review: oddfellows-hall-&-st-clements
Title: My experience
Rating: 2 out of 5
Visited: January 2024
Tried to do the e consultation wasnt very successful i manage to get a appointment in the end and felt like what i wanted which was a blood test form. Was given it. But was told it might be months before i get an appointment.
GP surgery review: oddfellows-hall-&-st-clements
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Phone call answered quickly, and I was given an appointment for the next day, as I felt very unwell. It was a bacterial chest infection
GP surgery review: stifford-clays-medical-centre
Title: Terrible customer service reception 06/10/2023 0900hrs
Rating: 1 out of 5
Visited: October 2023
The woman on the reception had such a poor attitude, very condescending tone and an overall disrespectful approach speaking over you repeating the same over and over.
I believe this a very deterring welcoming into any practice. The fact that a person like that is the first point of contact of the surgery is appalling and rather concerning specially for business.
GP surgery review: stifford-clays-medical-centre
Title: Excellent service as always
Rating: 5 out of 5
Visited: May 2023
Over the years stifford Clays health centre provided excellent care for both my grandparents whom I was main carer for both. 
They were amazing throughout my recent (and extremely difficult) pregnancy.
But this morning they really have topped exceptional. 
Called for an appointment on behalf of my husband at 0830, seen by a very nice GP at 0900 who was kind and thorough in his history taking and examination. We took his advice, collected the prescription and was back home by 0930!!!
Amazing!! Cannot thank this surgery enough; not only for today but several years of excellent care. 
Far too many complainers who have warped expectations of the NHS.
GP surgery review: stifford-clays-medical-centre
Title: Appointments
Rating: 4 out of 5
Visited: April 2023
Not a moan just a suggestion, why don’t you offer a call back system so people don’t have to wait in a queue, people often don’t bother to wait to get treatment because of the frustration of waiting on the phone!
GP surgery review: stifford-clays-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: December 2022
I have been quite a regular visitor over the last year and half after having a heart attack, and some other problems. My experience when contacting the surgery has been with kindness and helpfulness from all members of staff, doctors, nurses and receptionist. I am pleased to be with this surgery. Thank you all so much.
GP surgery review: stifford-clays-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: November 2022
The service this surgery has given in regards to my dad has been superb. The drs and nurse specifically have gone above and beyond and over their time to ensure my dad has received the medical help amd treatment, following it up with hospitals themselves.
I cannot thank them enough for what they have done and the position to which they have now helped my dad.
Unfortunately times have been hard on everyone and the receptionists can only do as much as the appointment system will allow them too.. baring in mind there are a handful of drs and thousands of patients it is common sense that you will not always get an appointment on the day. Rudeness for them is not necessary.
GP surgery review: stifford-clays-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
Everyone speaks bad of their doctors but i can honestly say ive always been treated and seen within a very quick time and always found the gp,s and staff brilliant  thankyou stifford clays medical centre
GP surgery review: thurrock-health-centre
Title: My experience
Rating: 1 out of 5
Visited: January 2024
I arrived with a fever of 40 and all he told me was to give him carpol! He didn't check the fever, the ears, nothing! very unhappy! I had to go to the emergency room and there they gave me antibiotics because I had a throat infection!
GP surgery review: thurrock-health-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The paramedic nurse who I saw at Thurrock health centre checked over my daughter thoroughly and was so attentive to my children by far one of the best people I have ever seen at the gp practice
GP surgery review: thurrock-health-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Receptionist helpful kind and professional.

DR called efficiently and very helpful even managed to get my prescription delivered locally very quickly. He understood my needs and dealt with my concerns professionally and productively. 

To be honest everytime I contact the surgery which is luckily only ever now and then at moment I am extremely impressed and satisfied with the help of the whole team. Thank you.
GP surgery review: thurrock-health-centre
Title: My experience
Rating: 1 out of 5
Visited: January 2024
GP wasn't interested in my concerns about child's condition. Didn't know what it was and refused to refer for scans or specialist. This means we will need to go private and pay money. Unbelievable
GP surgery review: thurrock-health-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The professional and friendly attitude of the phone answering staff member. Although I was stressed and anxious, managed to calm me with an even tone and empathetic response to my ever growing disbelief of the current wait for a phone appt with the doctor for abnormal blood test results.
GP surgery review: thurrock-health-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The receptionists were very friendly and helpful. The nurse was friendly and professional. I was seen promptly and efficiently, making the appointment quick and hassle free.
GP surgery review: thurrock-health-centre
Title: My experience
Rating: 3 out of 5
Visited: January 2024
After my appointment with the Locum Dr I asked the receptionist to print the xray form, she informed me that it wasn’t needed so I asked her to check if I had been referred for a chest xray, which she was unable to do as the Dr was still in my records.  I felt that she could have checked with Dr instead of being unhelpful and on the verge of rude.  I had just been told that I was having an urgent referral which had made me extremely anxious and upset.  A little compassion and helpfulness  from your receptionist regardless of the situation would have been wonderful.  I also received a letter and leaflet about my potential cancer referral which came as a shock.  Discussions with the Locum led me to think I was  potentially being referred for cancer investigations but this was not mentioned or confirmed and the first ‘Official’ notification was the letter.  

E consult clearly works with quick appointments offered.
GP surgery review: thurrock-health-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Having had almost daily appointments over the last six weeks, i have recieved nothing but a friendly and professional service from reception to the nurses.
Iam pleased to have this opportunity to say thank you to you all ??
GP surgery review: thurrock-health-centre
Title: My experience
Rating: 2 out of 5
Visited: January 2024
The telephone consult was rushed. The nurse couldn’t wait to end the call. From her comments It was apparent she had not read my notes.
GP surgery review: thurrock-health-centre
Title: My experience
Rating: 1 out of 5
Visited: December 2023
Very poor communication, and understanding of the seriousness of the current situation, also no accountability or responsibility for resolving the issue in question.
GP surgery review: beacon-health-group-danbury-medical-ctr
Title: Worse practise
Rating: 1 out of 5
Visited: December 2023
Called to make an appointment for my child, and was told to do an e consult, was told a doctor will look over it but it can take upto 24/48 hours for someone to contact me.
I was told if my child gets worse to call nhs 111.
Sorry but if your child is sick and you require a doctor you should be able to see one not wait for a doctor to look through an e consult.
It’s absolutely disgusting my child has to wait to get medical attention when it is needed.
Back on the phone I go to try and get medical advice for a sick child. I shouldn’t have to call nhs 111 I should be able to rely on a doctors appointment, e consult is wrong shouldn’t be used to get an appointment for a child or anyone who is vulnerable
GP surgery review: beacon-health-group-danbury-medical-ctr
Title: In the Day appointment
Rating: 1 out of 5
Visited: December 2023
Hubby called the surgery at 8am - 10th in the queue (pretty good)
to be told by receptionist to fill in a e- consult. Receptionist called him back with an appointment for the 08/01/24. The point is he needed an on the day appointment. Doubled over with Rt sided shooting pain, advised to go to A&E then as no appts. Great use of our struggling A&E service
GP surgery review: beacon-health-group-danbury-medical-ctr
Title: Stupid, stupid econsult
Rating: 1 out of 5
Visited: October 2023
Econsult - an online form that you can only fill in during office hours. Filled it in asking for a referral and not a GP appointment as it will be a waste of time. I was asked to request a referral not a GP appt. Got a no reply email saying they will arrange a GP appointment. No way to message them. What a stupid, idiotic, badly designed, inefficient system. Shame on you.
GP surgery review: beacon-health-group-danbury-medical-ctr
Title: Disgusting service
Rating: 1 out of 5
Visited: August 2023
I have tried three days running starting my call at 7.59am hanging on or getting a call back every day I’m told there are no appointments left. They will not make appointments in person at the surgery and no longer allow appointment booking online they tell me there are not enough GPs and it says they are still taking on new patients hideous service people are dying, people are going too long before diagnosis something must be done
GP surgery review: beacon-health-group-danbury-medical-ctr
Title: Awful Experience
Rating: 1 out of 5
Visited: July 2023
It seems antagonistic every time you phone, simple requests are treated with contempt, Moulsham lodge use to be a great surgery with great doctors, now its just a shambles, when you get to actually see a doctor though they are very nice, its just the red tape you have to go through to speak to someone.
GP surgery review: beacon-health-group-danbury-medical-ctr
Title: Worst experience
Rating: 1 out of 5
Visited: May 2023
I’m a 39f with no health problems so when I’m December i got sciatica in my left leg I just though it was a trapped nerve and after a week it felt better but was never the same so after Christmas I called the surgery to see a doctor as the pain in my hip wouldn’t go, of course like the rest of the reviews I could not get an appointment and called throughout the month with no success so in February I spoke to receptionist and told them my problem only to be told very rudely with no compassion or empathy well nothing they can do keep trying, told them the pain is not going it’s getting worse the receptionist did not care at all. So I gave up it’s now may the pain is still in my hip and has now gone to my back as well. I been trying since February on and off to get an appointment with no success so called the receptionist today, to see if the receptionist could tell mehow else I can, I was the phone crying telling this receptionist that I’m getting scared now as all I know this could be cancer, I didn’t get a chance to ask the question as the receptionist was very rude, constantly over talking me, snapping at me telling to call at 8 tomorrow. I don’t write reviews but my experience has been awful, no one has the right no matter ur job title is, to treat people so poorly like there less than people
GP surgery review: beacon-health-group-danbury-medical-ctr
Title: Bad
Rating: 1 out of 5
Visited: April 2023
Had to go to A E as had bad chest pains and stomach pains with very high blood pressure have now been trying for 2 weeks to get face to face appointment the most one morning I tried was 171 times out in queue used ring back 58mins later only to be told try tomorrow tried following day nothing this will now be 3rd week I must say I did get a phone call doctor which he said do a blood pressure chart now completed form now saying if you don’t hear anything in next 2 weeks phone surgery and what???
GP surgery review: beacon-health-group-danbury-medical-ctr
Title: Absolutely awful
Rating: 1 out of 5
Visited: February 2023
After trying yet again to get a GP appointment, I’d be happy with a routine appointment, I was told after being on hold for 52 minutes from 8am that there were no on the day appointments and no routine appointments only telephone appointments for a weeks time! 
I’d like to know how qualified the receptionists are to be able to decide who gets a face to face appointment! 
I tried for 8 days in a row last October and couldn’t get anything. 
You couldn’t come across a less interested collection of individuals, the practice manager told me last year to go to a smaller practice in order to get an appointment!
GP surgery review: beacon-health-group-danbury-medical-ctr
Title: First Class
Rating: 5 out of 5
Visited: February 2023
The dedication by these doctors and staff is simply amazing. Over the many years I have been with Beacon Health I and my wife have had nothing but first class service. All to often in life people can be quick to complain but honestly the treatment and attention to detail we have had has been amazing. This particular practice gives outstanding service and I just wanted to give credit where credit is due. Thank you so much to all the doctors and nurses and staff working tirelessly to give their best to everyone.
GP surgery review: longfield-medical-centre
Title: Appreciation
Rating: 5 out of 5
Visited: October 2023
I've recently had surgery, and having had a home visit from the specialist nurse, I was advised I needed to see a G.P. that day. Unfortunately this was in the week when the changeover to booking appts online had been implemented. I hadn't used Patchs before and had a go, but under the influence of strong pain meds plus urgency I couldn't manage it. I was helped by the kindness of the receptionist I spoke to, who put my request through. Within a couple of hours I had seen a Doctor, who despite it being late afternoon on a Friday had me booked in at Broomfield for the following day, prescribed a medication as a precaution in case I did have a DVT, explained exactly what would be happening and genuinely put me at my ease.
I have always found the Longfield receptionists, dispensary and pharmacist staff polite, helpful and professional, and that they go the extra mile to help.  Thanks to all of you, I really appreciate the work you do, which underpins this medical centre, and makes such a difference when one is feeling decidedly ropey. Last but not least, a big thank you to the lovely volunteers who drop off my medication!
GP surgery review: longfield-medical-centre
Title: Impossible to get an appointment! Abysmal service!
Rating: 1 out of 5
Visited: October 2023
I moved to the area 7 months ago and I have been unable to obtain a single GP appointment since I moved ! You just have to call on the day and hope for the best, but by the time you get through every single appointment has gone- even the urgent ones! You cannot book any appointments in advance, the app never lets you in because again all the appointments are gone the second the app is opened up. Its absolutely ridiculous- god help anyone who has a terminal health issue which needs immediate support!! I have tried to call every single day for months on end and have got nowhere. Absolutely abysmal and something needs to change!!!
GP surgery review: longfield-medical-centre
Title: Fed up not getting appt, the system needs to change
Rating: 4 out of 5
Visited: July 2023
Yet again midnight online system to book appt, in brief says to write in reason for appt, as in my case' bi polar meds change ' & flashes up slot gone, within seconds the slot was gone, there were only 2 appts with same dr for tomorrow.
We all know you can call in at 8am & still be on phone well over 40mins later waiting to get to speak to a nice receptionist, then get right down to say number 3 in the queue then be cut off or told sorry no appts when you do get through.
Online site patchs is brilliant but you must make a 7am request,but least then you get a bit of time I think 15mins to state why you need a on day appt.

Why cant Longfields go back to booking at reception or at least book appts a week or so ahead for non urgent gp appts ?.

 I have bi polar & I wheened myself off meds due to altered bad visions both auditory & visual & I cant get a appt to get a different medication. I had a call from gp couple months back re a different issue, really nice sounding gp , whom at end of discussing that health issue then said "by the way, are you still taking your medication" to which I replied "my bi polar medication? yes I am, its ok but still issues" and that was it. 
He was nice, chatty & friendly but he didnt tell me that was a 'mh review' yet I understand I saw on records that it was classified as one. 
Surely a 'mh'review should be a bit more than what seemed a afterthought question tagged onto the end of phone appt for a completely different health issue.

My visions have got way worse & quite scary at times to me only, not to others & being off the meds hasnt helped with manic phases, though the scary visions arent quite so bad as when I was on that particular med. I'm much better off that medication, but I need new meds.
I cant even get a medication review appt where the nice pharmacist may be able to help me get a new medication. I am on the list for meds review but no idea when that will be.
I have had approx 6.5hrs sleep in over 60hrs, I'm so tired but brain wont stop thinking. I need a gp appt for a different bi polar med soon, even I realise that now 

I would like say though that when you do see a GP, that they are usually very nice & helpful, the receptionists are always nice with me & friendly too, the nurses there are really nice ladies, it's a shame some of the drs that I have really liked & got on with have left but guess that happens in all jobs, bit of a shame that I have never yet in 8yrs been able to get an appt with dr sally dowler as she is whom I am registered with there & I hear she is so very nice & patient too. 
Maybe one day I will get to see her but at moment I'd settle for a appt with the Longfields window cleaner if he/she could get me onto a new bi polar medication !

I know I chose without drs knowledge to wean off my olanzipine but I was so unwell with other health issues in march/april that I thought just get yourself off it.
Appts system needs reviewing and I am not the only patient who thinks this.
GP surgery review: longfield-medical-centre
Title: Terrible
Rating: 2 out of 5
Visited: July 2023
I have been with this practice for years but recent problems are too much on my mental health and illnesses, I have experienced doctors putting patient informed on system online for months when this is not true not following up with potential diagnosis,being lied to by receptionist about booking appointments for a nurse, repeat medication appointments not being followed up either,but thanks to dispensary was eventually resolved, this is all very upsetting for my mental health and illnesses, and why do we have to go online to book anything at midnight?or ring at 8 am for potentially hours of waiting utterly ridiculous and depressing why would any one want to celebrate 75 years of nhs when it’s a complete shambles for so many
GP surgery review: longfield-medical-centre
Title: Great service today
Rating: 4 out of 5
Visited: July 2023
I have been a patient at this surgery for around 5 years but today I was really impressed with the service I received. I have a telephone appointment which was the most thorough one I’ve ever had. The doctor went above and beyond and I was really pleasantly surprised. 
I haven’t ever really had a “bad” experience. 
Like most surgeries it can be tricky to get through but I have found that providing you call at 8am you’re likely to get an appointment, whether it be face to face or via the telephone.
GP surgery review: longfield-medical-centre
Title: Amazing service
Rating: 5 out of 5
Visited: June 2023
I am impressed with their service.I phoned up in the morning then only had to wait 10 minutes.The receptionist was easy to communicate with then booked me in for 30 minutes after.The Doctor was very efficient and friendly and it being my first doctor appointment alone was reassuring. The prescription was given out in seconds. Thank you to the staff !
GP surgery review: longfield-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
I use patches for my appointments and I always get a face to face appointment on the day. Brilliant communication through patches and friendly faces who make me and my daughter feel looked after, even when I feel I am worrying over something little I feel reassured and listened to especially by the nurses.

Thank you for all you do!