janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: grovelands-medical-centre
Title: Appalling service
Rating: 1 out of 5
Visited: April 2023
I have been with this practise for 15+years, the service over the last few months  has been terrible. Receptionists not answering phones, no future appointments being available and being told to call on the day (8am). To call, be caller number 7, 11 minutes later all appointments have been taken and to call back at 3pm or the next day for it all happen again.  I am awaiting blood test results, which are only available between 12-2. Called 4 days in a row between this time to be on hold 30+ minutes and caller number 1/2/3 etc.  Would not recommend this practise and the service has severely deteriorated if you call it a service!!! I have been asked to get someone to call & wait on my behalf for an appointment as I’m working in between them times like no one else works ? Receptionist all saying different things?  just unbelievable service I use to rate this surgery but it seems they actually don’t care anymore
GP surgery review: grovelands-medical-centre
Title: Terrible Service
Rating: 1 out of 5
Visited: March 2023
I have been with this practise for 25+ years, the service over the last few months and years has been terrible. Receptionists not answering phones, no future appointments being available and being told to call on the day (8am). To call, be caller number 7, 11 minutes later all appointments have been taken and to call back at 3pm or the next day for it all happen again. 
I am awaiting blood test results, which are only available between 12-2. Called 4 days in a row between this time to be on hold 30+ minutes and caller number 1/2/3 etc. 
Would not recommend this practise and the service has severely deteriorated.
GP surgery review: grovelands-medical-centre
Title: Very kind helpful advanced nurse practitioner
Rating: 5 out of 5
Visited: February 2023
Recently retired NHS Scotland GP so full understanding of my medical conditions.  Needed referral to Gynaecology which the female advanced nurse practitioner did and as a result seen promptly by consultant on a Saturday. So thankful this was done promptly  Also have a benign joint disorder that gives pain but unable to take ibuprofen + related medicines due to indigestion side effects. As a former NHS doctor I Know these medicines cause kidney problems in over 60s so choose not to take.  NHS England website states I am entitled to free prescriptions and like everyone else I am watching every penny as a pensioner
GP surgery review: grovelands-medical-centre
Title: Bad service
Rating: 2 out of 5
Visited: January 2023
I had a blood test. Then I was asked to do another one. No explanation. It took a few day to get an appointment. I did the blood test. Then I got a text message, asking me to call. I did, I was told I would have to make another appointment, to see about my blood test. Nearest appointment was 3 weeks away. Went to daytime 30th January 2023. The doctor I was down to see, said I don't know why they have put you to see me. The doctor you have seen before, needs to see you. I said I have only seen that doctor once. It really gives you confidence. Why did the reception give me that appointment. Really bad. I have got so many things wrong. 10 years ago I was brought back to life, I wonder why some times
GP surgery review: grovelands-medical-centre
Title: Receptionist put the phone down on me
Rating: 1 out of 5
Visited: January 2023
I am totally appalled to have to say that I rang this afternoon to book an emergency appointment to see a doctor to be told only 10 appointments are available in total in the surgery!! When I asked to speak to someone about this, the receptionist slammed the phone down on me. This is extremely bad service. The receptionists should either train better or find another job not in the public sphere. Very ill people call for help daily only to be treated so disgracefully. It is a reflection of the entire management of the surgery. I would recommend that this be looked at urgently or does anyone actually care at Grovelands?? This surgery is lacking in basic courtesy to it's patients. Lack of follow up and seems completely unmanaged.
GP surgery review: grovelands-medical-centre
Title: Very helpful
Rating: 5 out of 5
Visited: October 2022
Adequate information given when asking the right question. 
Never applied to me to review a certain GP, however, reading some comments and reviews encouraged me to say that a busy clinic like this with wide variety of backgrounds providing an excellent service to the community. Well done.
GP surgery review: grovelands-medical-centre
Title: It used to be excellent, but...
Rating: 3 out of 5
Visited: September 2022
I have been a patient for about 12 years, and as I am 73 I have had to go to the surgery frequently. I have no complaints about the doctors, but having to wait on the phone for 10 or 20 minutes listening to terrible canned music over and over is bad enough, but the people now answering the phones are getting worse and worse. Sometimes they don't listen to what you're saying and will tell you, for instance, that it's impossible for the practice to do what you ask even after you tell them that they did so less than a week ago. All of this really magnifies the stress of a patient with serious problems. I suppose this is because of all the pressure on the NHS, and cannot say whether it is like this at other surgeries. As for recommendations, this is still an excellent practice once you are in the office, but some of the staff answering the phones make it as difficult as they can if you have anything unusual or urgent.
GP surgery review: grovelands-medical-centre
Title: Attentive GPs
Rating: 5 out of 5
Visited: August 2022
The GPs Ive seen have made me feel listened to. The receptionist try their best on the phones and the one at the desk was so excited when she was able to book the required appointments on the correct days they were needed for. Which shows me that they do care but often their hands are tied with the limited resources they have to start with. The practice manager is attentive when a problem arises.
GP surgery review: keats-surgery
Title: Horrible practice
Rating: 1 out of 5
Visited: May 2022
I have been calling to book an appointment  for my 12 months old which seem to be having  an issue  with his ear. The receptionist  advised that I should  go to the pharmacy  and  they will  just  give Me something.  I then thought  its a baby you are not  a doctor  why can't you  book him for a check up.  However  I went down to the pharmacy explaining the issue  pharmacist said he's a baby its not adviceable  to just  get him something for his ear. I called the surgery the following day  receptionist  said u need to call tomorrow at 8 to be placed  on for emergency I called the  following  day  she said emergency  is all filled so go onto the website and  full the e consultant form. Till now im yet to get a solution as my baby still keeps  sticking his finger in his ear.
GP surgery review: keats-surgery
Title: poor reception services
Rating: 2 out of 5
Visited: February 2022
Called them over 3 times to book an appointment for my pain. Appointment refused. I end up in hospital with emergency operation, after coming home called them again for follow up consultation which was set up from the A&E. GP surgery had to replace my bandages, appointment refused again. This happened on the 21 February 2022. On next day I called again, appointment was given for 28 of March 2022, what a joke!GP also had to give me more medication, but never happened. 
Very disappoint from the services. I can suggest this surgery to change the receptionist as they really do not know what to do, they cannot understand what is an emergency and what not.
GP surgery review: keats-surgery
Title: Full rubbish
Rating: 1 out of 5
Visited: January 2022
I called two times to book an appointment for the cut I have on my leg. The reception refuse to book the appointment and keep sending me to emergency department. Point less to attend at the emergency if I was there when the cut accur and from the emergency told me to contact my GP. So whom to contact??? GP surgery refused to see me or ?
GP surgery review: latymer-road-surgery
Title: Nonsense
Rating: 1 out of 5
Visited: December 2023
I have been with the surgery all my life and it’s just getting worse and worse. There is no higher management to talk to in regards to speaking about their doctors or locum doctors. It’s almost like the staff in this surgery do not care weather they deal with customer problems or not. No hierarchy at all. The “manager” is never in. 
It’s all over the place, no structure. Not happy at all. One doctor says something and then the receptionist says another!! Not a happy patient!
GP surgery review: latymer-road-surgery
Title: Poor service
Rating: 1 out of 5
Visited: March 2023
Received a text from GP to make an appointment as blood pressure too high, called several times last week and every day so far this week and can’t get through on the phone, each time I did get through after a long wait they had no appointments. This has happened before and I had to call 111 to get an appointment elsewhere. Very very poor service
GP surgery review: latymer-road-surgery
Title: Consistent poor service
Rating: 1 out of 5
Visited: September 2022
Usual poor service! Advised GP prescription will be at chemist, a week later still waiting, 3/4th time this has happened, I'd be ok if it was a one off but this error is synonymous with this practice, its frustrating repeatedly going through the same drama, and no explanation or contact to advice of any issues, Thankfully the receptionist was polite, apologetic and professional an improvement on previous experiences. I wish simple tasks weren't so complicated and stressful as a service user, and unnecessary time consuming, wasting my time making pointless journeys with no avail. These situations are detrimental to your health as you can't get the medication your GP prescribed and advised you need due to consistent surgery errors and delays.
GP surgery review: latymer-road-surgery
Title: A Shadow of Its Former Self
Rating: 2 out of 5
Visited: January 2022
I have been registered at this surgery for more than 40 years. They continuously send long since cancelled repeat prescriptions to the nominated pharmacy. Whenever they have denied a repeat prescription request, they didn't contact to inform me about it. 

Trying to arrange an appointment has been mission impossible in recent years. Before the introduction of the online request service, you had to either call early in the morning within a short time window, or stand outside in the rain or freezing cold waiting for the surgery to open.

Even with the online request, the option to make an appointment is disabled most of the time. Calls are answered by a robo-assistant that takes you round in circles. Yet the surgery still has time to routinely call or send texts about getting the latest jab.

I remember many years ago one of the long since retired doctors made a house call when a family member was ill. Today it's just a conveyor belt service, if you're lucky to be seen. Terrible.
GP surgery review: latymer-road-surgery
Title: Terrible Practice
Rating: 1 out of 5
Visited: January 2022
Unable to get an appointment, receptionist refused to make an appointment in the surgery and insisted that appointments need to be made over the phone. Received a text wanting to discuss results asking to make an appointment. Could not get an appointment, tried calling over several days and only got a useless automated system which doesn’t work. Ended up calling 111 to get an appointment which was easier. Disgusted with how this surgery operates.
GP surgery review: rainbow-practice
Title: unexpected appointment
Rating: 5 out of 5
Visited: December 2023
with it being Christmas week I was not sure if I could be seen by a GP  ' this year ' but went in to book { I live close } and they were able to slot me in ' that same day ' I have been with them 1,720 days - have seen the nurse loads of times { annual check up and blood test } but this was the first time I asked to see a Doctor - I have Trigeminal Neuralgia so was placed on medication and my local Hospital will be in touch over a MRI scan so it was a very unexpected appointment  - so top marks for the receptionists fixing up that appointment and the GP agreeing to see me  so quickly.
GP surgery review: rainbow-practice
Title: Excellent service
Rating: 4 out of 5
Visited: October 2022
I rang today as I needed an urgent medication. I had medical treatment overseas and needed medications as the clinic is abroad said they can only send it next week which would've been too late. I contacted rainbow practice to request medications although i wasn't sure they will be able to prescribe it. I emailed them the details and mentioned it was urgent. My request got sorted out within a few hours and the prescription had been sent to the pharmacy. I am so so grateful and thank you so much for the help from all the reception team and clinicians.
GP surgery review: the-ordnance-unity-centre-for-health
Title: Absolute Appalling Service
Rating: 1 out of 5
Visited: July 2023
Avoid this GP Practice. It’s the worst GP Practice I have ever had the misfortune to be exposed to. 

Avoid this GP Practice completely.  Receptionist are all rude. Practice manager even ruder. The entire staff is just simply disgusting. Medical care forget it. It would take me the rest of the year to write how incompetent, rude, unhelpful, unapproachable, fiesty and loud indiscreet, aggressive the entire staff are. 

As an NHS worker myself, I am totally disgusted by the way patients are treated at this GP Practice. My entire family have been traumatised by treatment by staff, at this GP Practice.
GP surgery review: the-ordnance-unity-centre-for-health
Title: Terrible practice
Rating: 1 out of 5
Visited: July 2023
Terrible practice, tried for over a month for an appointment which you can never get! Told to do and e consult which they never got back to me and I was provided with a reference, receptionist have no compassion and very argumentative and always try and talk over you. And when you finally get an appt which is suppose to be with a doctor and they book you with a nurse. Had an appt for 8:15 checked in no one informed me the nurse was running late until I went to reception 30 mins later to be told she's stuck in traffic and they don't know how long she will be thats not good practice if you are booking patients in for 8:15 make sure your there!!! always the same problem with morning appts! Practice has gone down hill i can't believe there still open with all these bad reviews
GP surgery review: the-ordnance-unity-centre-for-health
Title: Blood test reception
Rating: 1 out of 5
Visited: May 2023
I had to go for a blood test without eating or drinking, so I asked for earliest appointment, my appointment was 8:15 am. I arrived at 8:10 waited at reception, ignored so I called out my name and said I’m here for a blood test and went and waited in reception, At 8:30 am my name still hadn’t come up on the telly so I went back to reception as I heard somebody else booking in for bloods and thought I would lose my place, totally frustrating visit so unnecessary to cause me stress like that  when I already had to have three separate appointments because they didn’t listen to me on the phone When I was trying to tell them what bloods I needed to have. Lord forbid a patient knowing what they actually need. Stressful and frustrating
GP surgery review: the-ordnance-unity-centre-for-health
Title: The service is inadequate for Appointments
Rating: 2 out of 5
Visited: May 2023
Having trying to book an appointment two days in a row, to be told I need to phone from 8am. Thank you very much! I have done so, only to be told waiting for 45mins each time to be told no slots are available, please try next day?
You are told to book an eConsultation at 12 midnight online, who is going to do this at this time when your ill?

Even you are told by the receptionist you cannot come into the surgery at 8am and book the appointment as they too busy having a chat in between themselves instead of answering the phone calls!

The service is rubbish and inadequate and hopeless locum doctors, one says something different then the other.  If I could rate Zero I would.
GP surgery review: the-ordnance-unity-centre-for-health
Title: Rude and very unhelpful
Rating: 1 out of 5
Visited: April 2023
I checked in for my appointment waited over an hour only to be told I was marked on the system as not turned up. When I eventually saw the doctor she was rude, unhelpful and appeared to just want me to leave. There was no apology and no real advice on what I can do about my condition. I have a sleep disorder and want to come off the pills. I was prescribed further pills and basically told to get on with it. I wouldn’t recommend using the surgery.
GP surgery review: the-ordnance-unity-centre-for-health
Title: My down syndrome daughter and 9 year old grandson
Rating: 1 out of 5
Visited: December 2022
I am absolutely upset and angry. I have a down syndrome daughter who suffers from a very weak immune system.I had been trying to book an appointment for my daughter and grandson. I couldn't get an appointment so I had to take her to emergency. When I finally got one for the 15th of December it was canceled a few days before the appointment. I received a message from the gp to contact and make an appointment to see the doctor as an emergency however I again couldn't get one. I start ring the GP at 8.00 and is kept on hold by the time the phones are answered there are no appointments left. I am very unhappy and angry and don't know who to contact and how or what time to get an appointment.
GP surgery review: the-ordnance-unity-centre-for-health
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: November 2022
I have been trying for around 8 weeks now to get a face to face appointment. Nothing ever available to book online, and if you phone the surgery they tell you to call at 8am. But when you do, the lines are so busy you get the message 'you have dialled an incorrect number'. I need a face to face for an going condition that has already been seen by two GPs, and also a follow up from an ultra sound scan two months ago! Yet I cannot get an appointment! Appointments should be available to book online as well as over the phone. This surgery has a poor ratio of patients/GP's, clearly more GP's are needed to cope with demand.
GP surgery review: the-ordnance-unity-centre-for-health
Title: Bad GP Practice
Rating: 1 out of 5
Visited: November 2022
I feel let down by this GP Practice big time. Booking an appointment is impossible let alone seeing a GP face-to-face post Covid. It makes me wonder if this Practice should be kept open?
I rang the Practice and spoke to a receptionist to book an appointment. She said that she will send a link so I can book online.
The link arrived and there was no form to fill-in.
Being resourceful, I went on the NHS online app where I found the same booking link.  This was a relief because there was a form available. I completed the form and send.  I received a reply saying someone will contact me in the next 2 days. A day later on, I received a text message saying I have to call from 8 am.  So back to where I started from.
The staff in this practice do not have empathy. A patient wants to see a doctor because of an ailment.  The staff are there to facilitate not to put them off.
GP surgery review: the-ordnance-unity-centre-for-health
Title: This practise is terrible it is run very badly
Rating: 1 out of 5
Visited: October 2022
I called yesterday for an appointment for my 3 year old child at 8am got an appointment for 9:45 then got a text and a call from the doctors to say the doctor is sick and to re-arrange appointment for 3 in the afternoon however I'm at work that's not convenient for me I've already taken the morning off to attend the doctors the lady then after some time told me to come in today at 9:30. I go in at 9 to then be told the doctor has called in sick again it's an absolute joke none of these receptionist have no comman courtesy to call the patients and inform them the doctors sick. I then get told to wait for the head doctor for 30mins to then get called to reception and be informed he has booked my child in for a telephone consultation which is useless to me because I needed a doctor to check chest and ears to ensure it's not an infection so this head doctor could not be bothered to talk to me face to face had me waiting for him for no reason this surgery let's the NHS down there bad mannered and rude I will be registering myself and the family to another surgery!!!!
GP surgery review: the-ordnance-unity-centre-for-health
Title: Poor service
Rating: 1 out of 5
Visited: July 2022
This GP surgery is gradually getting worse. They give you a call back appointment but they do not fulfil it. They then my appointment to the following Monday when I need the help as soon as possible. I have been with them for over a decade and unfortunately they are getting worse. I will find another GP surgery.
GP surgery review: white-lodge-medical-practice
Title: a1  100% fantastic
Rating: 5 out of 5
Visited: October 2023
I had my COVID booster and flu jab last Saturday and the surgery was extremely busy and I only had to wait 10 minutes before I was seen the doctors attending to all of us are very professional and efficient they did every thing so well I do recommend the surgery to everyone.

Also the ladies at reception are so helpful and always have a smile for us and I think that helps us when we come in not feeling very well, it shows a professional approach and you know the ladies Will do all they can to help us.
GP surgery review: white-lodge-medical-practice
Title: Exceptional
Rating: 5 out of 5
Visited: September 2023
I was in there on Monday and had a query about my medication prescription the wonderful reception staff did everything they could to help me sort out the query. They are so professional and friendly and give 110 percent to help they are fantastic people.
GP surgery review: white-lodge-medical-practice
Title: efficient and helpful
Rating: 5 out of 5
Visited: September 2023
I was in the practice today with a query on the paperwork for a blood test within two minutes the query was resolved and with a smile they are always polite and helpful and I will always admire the professionalism of all the staff that work there.
GP surgery review: white-lodge-medical-practice
Title: Totally Pointless
Rating: 1 out of 5
Visited: June 2023
You cannot get appointments at this practice. Urgent or otherwise. Nothing is ever available. Got all the shop front with the new building but an empty practice that does not see patients unless you are willing to wait a month. Calling is now pointless as you get cut off if you choose options to book appointments or wait on hold at number 30 or something ridiculous from 8am to be told nothing available. I don’t see the point anymore and despite everything I believe in I am now forced to go private or find another GP.
GP surgery review: white-lodge-medical-practice
Title: Made my day
Rating: 5 out of 5
Visited: June 2023
I felt the doctor was very helpful and all I told her was taken in and thought about .my first thought when I met her was she is very young can she help me.
Since my fall last year I have been quite house bound.but now I feel things hopefully will get better
I will definitely see her again
GP surgery review: white-lodge-medical-practice
Title: Painful to book an appointment
Rating: 2 out of 5
Visited: May 2023
I am trying to book an appointment in past 2 weeks and it was unsuccessful. I have been asked to call either at 8:00 or 14:00 to book an emergency for same day or none emergency for week after same day. I also was refused to be booked in person at surgery.
Today I called at 14:01 and Machine said no appointments are available!! it looks like all the appointments was booked under 1 Minute!!
I have been with this surgery for 17 years and never had issue untill they have mooved to new building and it looks like the management system has changed