janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: brondesbury-medical-centre
Title: Excellent care
Rating: 4 out of 5
Visited: August 2023
I had a sebatious cyst removed at Brondesbury Medical Centre on 15th August 2023.The reception staff were very polite and helpful. The doctor and her staff were kind and informative. They explained to me about the procedure before hand. I experienced very little pain or discomfort afterwards. They advised me what to do if this was the case. They informed me that the stitches were self disintegrating. It wold not be necessary to book an appointment to have them removed. Everything is good now and healing well.
GP surgery review: brondesbury-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: June 2023
Had minor surgery this morning, both doctors were fantastic, made me feel at ease and explained everything so clearly to me.
GP surgery review: brondesbury-medical-centre
Title: Cruel & unethical procedure...
Rating: 2 out of 5
Visited: June 2023
Your surgery has achieved new heights in cruelty. You sent a text message to a 75 years old woman who lives alone, who had some tests, & have been waiting for the test results. Message said: You have a condition where regular checkups are advised. Pl book an app. with our Health Care Assistant! 
Is this your way of advising test results??? Why can you not simply say "Your tests results are received. Pl. contact ..."
Is this surgery a place to  help & try to comfort patients rather than worry & harm some vulnerable people until they can see a Health Care Assistant (What ever that means)? 
I guess the next stage will be to sent a text saying “surprise! you have an incurable disease, contact ... to make your departure plans? Kindness is free. I do hope that my complaint will lead you to improve the training your staff & teach them to be more considerate.
GP surgery review: brondesbury-medical-centre
Title: Great practice!!!
Rating: 5 out of 5
Visited: May 2023
Had a minor surgery this morning, and I was extremely happy with the service starting with the reception staff who were swift in booking me in, and follwed by the service provided by the Doctor Mr  r. a.  and nurse Ms  a.  , both were professional, friendly and the Dr explained every step of the procedure in detail and also the after care that I need to be aware of. Thank you all, as always It was a really good experience.
GP surgery review: brondesbury-medical-centre
Title: Absolutely the worst practice
Rating: 1 out of 5
Visited: November 2022
In this practice there is a lack of the basics necessary to work with patients. There is a big lack of care and sympathy towards who uses the practice. No one care, from the reception staff, absolutely without touch or understanding, to doctors ho have absolete method of communication. Its 3 weeks i m waiting to see a doctor to have my results, I was meant to go today. Unfortunately was late 10 min as I was coming from work, they cancelled my appointment, and they wouldnt help me. I told u could wait for any other doctors but they completely refused to find a solution, only one was to rebook for 2 weeks after. The receptionists are useless, rude and arrogant. 2 weeks ago my appointment was cancelled without even notification and today for 10 min late I have to wait again 2 weeks. How on the earth can this be allowed, how sick people can start treatment if this practice has this waiting list and the reception does the minimum just to bring home a salary without understanding the needs of the patients, where is the duty of care? This practice should be shut down as does nothing to improve the patients wellbeing. And some of the doctors could not recognise a cold even with a medicine book open..
GP surgery review: gower-street-practice
Title: So helpful, a huge relief to find this GP practice
Rating: 5 out of 5
Visited: November 2022
I recently moved to this GP practice. I can only say that I have found this GP practice totally helpful and supportive (they are so much better than the practice I transferred from).   The phone has been answered quickly each time I have called.   When I needed a prescription a GP sorted it within hours.   The staff are always helpful and polite. Another GP got me a hospital referral within weeks, I saw a specialist who diagnosed and prescribed and my health has improved already.  I had been trying to get help for that issue from my previous GP practice for 3 years.   Thank goodness for these people at Gower Street.
GP surgery review: gower-street-practice
Title: Good care
Rating: 5 out of 5
Visited: March 2022
Quick response times for my prescriptions, helpful team of staff, easy to get answers for my questions. Have been with the practice only short amount of time but they care about my health.
GP surgery review: gower-street-practice
Title: Very competent practice with excellent knowledge
Rating: 5 out of 5
Visited: March 2022
I have been attending for ten years, doctors are very knowledgeable dealing with  a very complex illness. The practice is professional, efficient and competent. Very good follow up for chronic illness, considering the pressure the NHS is under. Both face to face and telephone assessments, have been equally beneficial. Complex medications are well monitored, the prescription service is efficient. Also beneficial to have assessment by a pharmacist. I can’t think of one improvement that’s required, I’m very gracious for the good care.
GP surgery review: gower-street-practice
Title: Amazing help
Rating: 5 out of 5
Visited: February 2022
I couldn't wish for better admin staff. Ranging from registration to correcting my vaccination details, I felt that my issues were dealt with promptly, professionally and I was updated on every step necessary. If only medical administrators that the Gower Street Practice has were also present at the higher levels of NHS.
GP surgery review: gower-street-practice
Title: Awful practice - very difficult to get to see a GP
Rating: 1 out of 5
Visited: February 2022
This GP practice is providing a 1/10 level of service.

GPs hardly ever see patients in person. 

They are usually terse and abrasive.

GPs don't see you in person even when they need to physically see something and ask you to send in photos.

When you jump through all the hoops to send in photos to them, you never hear from them again!

Then, after several days, you call receptionist to follow-up. After hanging on for 20 minutes you are told the GP has gone on 'annual leave' again. 

Round and round you go in circles forever.

I don't consider I have a GP anymore because there are so many obstacles put in your path to get anything done by this GP practice. 

Gower Street Practice has gone dramatically downhill.
GP surgery review: abbey-medical-centre
Title: Great service from Avni
Rating: 5 out of 5
Visited: June 2023
I sent a prescription request through 2 weeks ago which was lost within the system. Today I got hold of Avni when trying to find out what happened to my prescription. Avni handled the call so efficiently I was actually shocked. She called me back to keep me updated and got everything sorted out within one day. To get this kind of efficient service now days is very rare and I appreciate it. She took a situation that was irritating to begin with, and sorted it out within a few hours. Thank you
GP surgery review: abbey-medical-centre
Title: No contact is possible
Rating: 1 out of 5
Visited: June 2023
Impossible to see a GP, ever. Tried to get an appointment by going personally to the surgery. Treated as though I was begging for something. Didn't get an appointment. Was told to phone between 0800-0900 and I know all too well that means being put in a queue, then triaged out of the system and not being given an appointment. I have no confidence that this practice is even available to me. When you can't see a GP, then nothing else works.
GP surgery review: abbey-medical-centre
Title: Endless patience and understanding
Rating: 5 out of 5
Visited: May 2023
I had an unidentified virus from the beginning of May this year to mid-June.  I was treated with immense patience as it required repeated tests and investigations.  The understanding I received from the doctor - who I regret being unable to name - was remarkable by any standards, backed by the care of the staff as a whole.
Thank you
GP surgery review: abbey-medical-centre
Title: Impossible to make contact online
Rating: 3 out of 5
Visited: February 2023
On Wednesday, 1 February 2023 I tried logging on to the practice website to make an appointment. I discovered that in order to do this I had to go through a very complicated process to prove my identity. I did this with my passport and entering all the correct information, which included a requirement to record a video of myself; but then I received an email that said my photo ID had not been accepted so I gave up.
GP surgery review: abbey-medical-centre
Title: Wonderful attention to vulnerable patients
Rating: 5 out of 5
Visited: January 2023
With my mental health vulnerability, I am treated with great respect by my GPs, whom I have known for almost three decades. 
The administrators also go above and beyond in assisting me with my queries. I wish to express my thanks to all, and tell everyone theirs is a job very well done!
GP surgery review: abbey-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
I had experienced this practice these why I need 
Registration this  because I like service so kindly I requested to except my registration I helped
GP surgery review: abbey-medical-centre
Title: Professional, compassionate and efficient Practice
Rating: 5 out of 5
Visited: April 2022
This is a very professional, compassionate and efficient practice. Front line staff are warm, friendly and supportive. When I call they are always proactive and solution-orientated. Whilst much of the interaction can be done online, if necessary I can always reach the practice by telephone and I can always get an appointment. Reports and requests are always processed swiftly. Similarly, the various GPs I have met are compassionate, supportive and reliable. People treat you with dignity and respect. Having a good Medical Practice is important and it’s so reassuring to know that I am registered with a practice that i can have confidence in and trust.
GP surgery review: abbey-medical-centre
Title: Well run practice with caring staff
Rating: 5 out of 5
Visited: January 2022
I have recently moved into Camden, registered with Abbey Medical Centre since last summer. 
During the last 6 months my experience has been very good, they are efficient and helpful. Their patient care standard is far better than my previous GP. 
I would like to thank their doctors, nurses and receptionists for giving such high quality service.
GP surgery review: west-hampstead-medical-centre
Title: Outstanding medical centre
Rating: 5 out of 5
Visited: October 2023
After a series of unsatisfactory dealings with another local medical practice I joined West Hampstead Medical Centre as a patient 2 years ago. At a time when many practices are struggling, I have been very happy with this clinic's support of its patients. Specifically:
1.	Office administration is helpful and efficient, and even at peak times reception answers the telephone speedily;
2.	One can nearly always obtain a face-to-face appointment on the same day with the clinician of one’s choice;
3.	There is continuity of care with the same doctor;
4.	The Practice seems to have effective links with hospital consultants and concerns are rapidly answered by text message;
5.	This medical centre uses technology to streamline its services rather than seeking to hide behind it.

This is a glowing review because I am a very satisfied patient. So much so that my family have also joined the Practice.
GP surgery review: west-hampstead-medical-centre
Title: West Hampstead Medical Centre
Rating: 5 out of 5
Visited: June 2023
I have moved around a lot and other GP practices don't compare. My experience is always positive, the doctors listen and care about providing good quality care and the admin staff are amazing, always kind, helpful, organised and there is a sense of good leadership within the practice. Never have to wait or beg for a Drs appointment when unwell.
GP surgery review: west-hampstead-medical-centre
Title: Used to be a great practice
Rating: 2 out of 5
Visited: April 2023
The practice service has deteriorated over the last year. Getting an appointment is quite difficult - impossible - if you're working - good luck. Repeat prescription service is a mess - ran out of prescriptions thrice because the pharmacy and the surgery could not communicate!
GP surgery review: west-hampstead-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2023
I have only praise for the practice at 9 Solent Road and its doctors, nurses and other staff. They are polite, efficient and caring, and I have been able to see a doctor or speak to someone straight away.
GP surgery review: west-hampstead-medical-centre
Title: Excellent Medical Centre
Rating: 5 out of 5
Visited: December 2022
Another pleasant experience on 1st Dec 22 when I visited the surgery.Doctor was brilliant and as always I was very satisfied with my check ups and advise from the doctor.
Administration and reception staff are very courteous and accommodating. Indeed this is a great practice.
GP surgery review: west-hampstead-medical-centre
Title: Great Service
Rating: 5 out of 5
Visited: December 2022
Have never had any problems with this practice, have always had a great efficient service. The practice team are always lovely including the reception team.
GP surgery review: west-hampstead-medical-centre
Title: Empathic staff, clean & responsive practice
Rating: 5 out of 5
Visited: November 2022
Quick to respond to any needs or to refer me to specialised practicians. Nice & empathic staff - really feeling reassured after each visit.
GP surgery review: west-hampstead-medical-centre
Title: Kind and professional care
Rating: 5 out of 5
Visited: November 2022
When I experienced a period of severe abdominal pain, I phoned the practice and was offered an appointment the same day. The doctor I saw was very patient, gave me a thorough examination, performed a test in the surgery, ordered other hospital tests, and requested an abdominal ultrasound.

After all the hospital procedures were done, the doctor had the admin staff contact me to make an appointment to review the results. Although the original pain had largely abated, and the tests had not shown up any major problems, I was still experiencing some symptoms. So the doctor ordered some further tests, one of which revealed a possible cause for concern. As a result I have been referred to gastroenterology.

My medical problem is as yet unresolved. But for the kindness, thoroughness and professionalism with which I have been treated, I give the doctor 11 out of 10.
GP surgery review: west-hampstead-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
The staff at WHMC is always very friendly, very helpful and usually easy to reach. Our son (8 months now) has been ill quite a bit and it was possible to come to the practice the same day.
GP surgery review: abernethy-house-surgery
Title: Poor experience
Rating: 1 out of 5
Visited: September 2023
Tried to do econsult form unsuccessful. Called surgery & was told to complete econsult form! I explained that I couldn’t & she replied that because it’s full up??!! Then why ask me to complete it. Then she tried to fob me off with dealing with a pharmacist when all I want is to speak to my doctor. Surgery has really gone downhill.
GP surgery review: abernethy-house-surgery
Title: Can’t get ever get an appointment
Rating: 1 out of 5
Visited: May 2023
On the rare occasion I need to see a doctor I am never able to get an appointment and end up being offered one two weeks later over the telephone. Unable to complete E consult forms as they are all booked by 9am sometimes earlier. Although whenever I’ve been in the surgery it is dead . Just useless
GP surgery review: abernethy-house-surgery
Title: Can't even do an econsult now
Rating: 2 out of 5
Visited: January 2023
Needed a GP appointment. Blocked on website at 10.30 am today to even fill in an econsult. Reception and website say you have to wait until 06.30 tomorrow. Things go from very bad to even worse these days. When you are feeling unwell you dont need all this just to try to get an appointment.
GP surgery review: abernethy-house-surgery
Title: Can't get appointment
Rating: 1 out of 5
Visited: January 2023
Econsult was unavailable, told I had to do it at 6.30am before they close it down. Receptionist extremely unhelpful and rude. Finally submitted an econsult a week ago but no response (they say they respond in 24-48 hrs). 111 and urgent care say to see GP, GP says to call 111. Absolutely ridiculous. What are we paying taxes for if we are getting no health care?!
GP surgery review: abernethy-house-surgery
Title: Abernethy House Surgery is good.
Rating: 4 out of 5
Visited: October 2022
Abernethy House is a good and reliable GP surgery.  Most of the staff are brilliant and reliable GP surgery.  They provide excellent care.  I recommend this surgery.
GP surgery review: abernethy-house-surgery
Title: Superb Practice
Rating: 5 out of 5
Visited: August 2022
Can not speak highly enough of all services at this practice.  GP/Nurse/Reception all so helpful.  Was seen by practice nurse on the same day as contacting the surgery.  Excellent.  So fortunate to be registered here.  Thank you all.
GP surgery review: town-surgery
Title: Good practice
Rating: 4 out of 5
Visited: November 2023
GP was patient to explain and conduct further follow up to figure out my health issue. The receptionist could remember my concern at the phone call in am and quickly responded to my need when I visited the clinic in pm.
GP surgery review: town-surgery
Title: Wonderful service.
Rating: 5 out of 5
Visited: November 2023
I was seeing promptly by the Dr. and received a kind and companionate consultation.   Excellent service. 
I am very fortunate to have this surgery as my local GP.
GP surgery review: town-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: November 2023
I was very happy with the care and attention I received. A very good practice. I felt all hope was lost in regards to my mental health and this practice worked tirelessly to see that my needs and requirements were met and also keep a close eye on me moving forward.
GP surgery review: town-surgery
Title: Extremely satisfied
Rating: 5 out of 5
Visited: November 2023
They are Always very efficient and helpful. They have a great service. It’s never a struggle booking appointments. My concerns are always looked into thoroughly.
GP surgery review: town-surgery
Title: Great care
Rating: 5 out of 5
Visited: November 2023
I came to the surgery with a chest infection, the doctor went through my symptoms, checked my chest and examined what was happening to me. Everything was explained very well, so I could understand.
GP surgery review: town-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
Always excellent and helpful service. Doctors and nurses listen and provide excellent support. The office staff are all very friendly and helpful.
GP surgery review: town-surgery
Title: Very responsive and provide a good service
Rating: 5 out of 5
Visited: October 2023
Clinicians and support staff are always very helpful and accommodating and very engaging. It feels like a very family friendly practice but modern and use technology that actually works for individuals. You feel like a person rather than just being a patient or NHS number.
GP surgery review: town-surgery
Title: Genuinely care
Rating: 5 out of 5
Visited: August 2023
With how busy everyone who works in healthcare is I'm always so blown away by the sincerity and compassion shown by Drs at this surgery. Every interaction I have had, I have felt listened to, and taken seriously and in response treatment has always been thorough, professional but also really compassionate and caring; one of the Drs in particular always seems to remember my previous ailments, makes an effort to ask me and gives space for me to answer. Thank you.
GP surgery review: town-surgery
Title: Efficient service
Rating: 5 out of 5
Visited: May 2022
I saw a Physicians associate today, plus the Practice Nurse for bloods and she even squeezed me in for an overdue smear. Though booking was slightly bumpy (previous booked app missed by GP), i was very happy with the service today. The clinical team are no nonsense, friendly and very supportive. Great surgery in a busy part of Enfield Town.
GP surgery review: winchmore-hill-practice
Title: Efficient practice
Rating: 5 out of 5
Visited: September 2023
I phoned this afternoon and got an appointment with a GP at 5pm this evening. I was seen early by a lovely doctor who was really helpful and offered me my flu jab at the same time. It was a really nice experience.
GP surgery review: winchmore-hill-practice
Title: Simply amazing
Rating: 5 out of 5
Visited: June 2023
I cannot praise enough this surgery and the doctor.everyone from the reception to the senior dicroois is so empathetic and understanding.NHS is so lucky to have this surgery
GP surgery review: winchmore-hill-practice
Title: Lovely nursing staff
Rating: 5 out of 5
Visited: May 2023
The nurse made me feel very comfortable and answered all my questions with warmth and understanding. She put me at ease before the procedure and was careful and patient throughout. I would not hesitate to recommend the nurses at this practice.
GP surgery review: winchmore-hill-practice
Title: Greatly improving practice
Rating: 4 out of 5
Visited: February 2023
Much improved telephone and appointment booking system.Getting follow up appointment with the same doctor.
GP surgery review: winchmore-hill-practice
Title: Very good treatment
Rating: 4 out of 5
Visited: January 2023
The health practitioner listened, was friendly and reassuring. I felt I was listened to and came away with ways of addressing my ailment.
GP surgery review: winchmore-hill-practice
Title: Great nurse practice
Rating: 5 out of 5
Visited: November 2022
I was dealt with sensitivity and care. The smear test was swift and painless. Nice to have a chat too. A very pleasant and positive experience. Thank you
GP surgery review: winchmore-hill-practice
Title: Service
Rating: 3 out of 5
Visited: October 2022
I phoned from between  8am , last call14: 20 , listened to the recorded message and then got cut off . Why , just not good enough .
GP surgery review: winchmore-hill-practice
Title: Great staff
Rating: 5 out of 5
Visited: October 2022
I spoke to a member of the practice today regarding an enquiry re cancellation of my appointment with a Consultant. The staff member was very very helpful and professional.
GP surgery review: winchmore-hill-practice
Title: Fantastic nurse!
Rating: 5 out of 5
Visited: September 2022
Such a lovely nurse making the experience of booster injections so easy for the little ones!! Thank you for being so fun and kind !
GP surgery review: dewey-practice-(dr-christopher)
Title: Was a great practice
Rating: 1 out of 5
Visited: June 2023
This practice has no Doctor since he went on sabbatical two years ago and now is not coming back. His patients have been sent to other clinics well out of the local area including me who is 75 years of age. I had been with the surgery for about forty years. So unfair.