janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: malvern-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: February 2023
i Have been going to this practice since the early eighties and have found it to be very welcoming and well organized by staff , Management and Doctors.I would and have recommended Malvern medical to many friends. I have to say that the front receptionist are very considerate, I was at the reception area today to ask if there were doctors taking on new patients and the receptionist let me know that there were new doctors taking on patients and that I could make an appointment for my partner as his doctor has retired. 
Thank you to each and every one of you working at this centre, you are all doing a marvellous job!!
GP surgery review: malvern-health-centre
Title: Poor
Rating: 1 out of 5
Visited: January 2023
I have been in chronic pain for over 5mths I get told one month it’s this then it’s something else and all I get told is more blood test’s which is every month and the same tests? Seen a GP twice out of 6telephone calls, 24/7 in in chronic pain I don’t want medication I need some help, got told I would be referred to physio to no avail then I get told to try some tablets that the GP didn’t send to the chemist and got told another blood test and I have to get in touch with them to arrange it as never got the link they said I would receive. Never have I came across GP’s with no concerns or empathy for their patients.
GP surgery review: new-court-surgery
Title: Kind, patient & thorough
Rating: 5 out of 5
Visited: June 2023
I am grateful to the GPs at Newcourt Surgery for their help during a recent period of ill health. They took my concerns seriously, were thorough in their investigations and were kind and patient throughout. The other members of the Newcourt team were equally patient and helpful with any enquiries that I made. My thanks to the whole team for your support during a stressful time.
GP surgery review: new-court-surgery
Title: Excellent Practice!
Rating: 5 out of 5
Visited: February 2023
I was very impressed with my appointment today (Thursday, 16th February). The receptionist was professional and courteous and I had no problem booking a telephone appointment for the same day.
The Doctor quickly put me at my ease, showed concern, patience, very good listening skills, guided the conversation to keep me on the right track, was pro-active and offered great advice.
I was very aware that I rabbited on and I am sure that I took up considerably more of the Doctor's time than I should have done! However, at no point did I feel hurried.
I did thank the Doctor at the end of our appointment, but I felt I needed to express my heartfelt thanks in writing.
I certainly felt a lot better after my appointment and am delighted that a follow up appointment has been arranged in three weeks time to review progress. I am extremely grateful.
As I have said before, I am very lucky to be a patient at such a great surgery as New Court – thank you!
GP surgery review: new-court-surgery
Title: Outstanding!
Rating: 5 out of 5
Visited: November 2022
We have never received such Outstanding nhs service as we have at this practice. All the staff, the receptionists and administrators,the nurses and the Doctors go above and beyond to ensure you are well looked after. They always manage to find a telephone appointment or visit and the follow up and referrals, if needed, are quick and efficient. They are pleasant and helpful and my husband( who is type 1 diabetic) has all his medication delivered to ensure his needs are met. One hears so much negativity about the NHS and yet we have nothing but gratitude and respect for this outstanding surgery. Well done, New Court Surgery!
GP surgery review: new-court-surgery
Title: Thanks NHS
Rating: 5 out of 5
Visited: October 2022
I am recovering from Prostate cancer and have several health issues 
and i have had extraordinary care from this practice from the people on reception all the through to the Doctors.
Thank you all so much.
GP surgery review: st-saviours-surgery
Title: Best practice
Rating: 5 out of 5
Visited: April 2023
I have been with this surgery for a few years now and am very happy with the care I have received. The clinicians are friendly, knowledgable and help you to make informed decisions. I’ve never had an issue booking appointments or getting prescriptions sorted. Receptionists are always polite, respectful and helpful. I’m really grateful, thank you for all you do.
GP surgery review: st-saviours-surgery
Title: Poor practice
Rating: 1 out of 5
Visited: September 2022
Asked to prove to the surgery that a heart attack took place! Didn’t look for electronic information about discharge from hospital. Couldn’t get a repeat prescription for more heart/blood pressure medication without seeing the doctor. Appointment sought but not for over two weeks. Ridiculous state of affairs!
GP surgery review: st-saviours-surgery
Title: wonderful pratice
Rating: 5 out of 5
Visited: March 2022
I have been with St Saviours Surgery 40 years. I always had really good experiencies with all my needs.  Staff always helpful from G Ps downwards. the best surgery i have ever been involved with. i also would like to thank the staff who gave their Sunday up to give the booster vacine to us yesterday the 24th of April. Thank you everyone.
GP surgery review: st-saviours-surgery
Title: Incompetent doctors surgery
Rating: 1 out of 5
Visited: January 2022
They left a 12 week old baby waiting 90minutes to be seen while in a quite a upset state. The receptionists were useless . Finally after seeing the doctors it's been 6 weeks and we're still waiting to be refured. The communication skills by all involved at the surgery are below standards. Will not be taking any of the family back there and will be looking for new doctors
GP surgery review: st-saviours-surgery
Title: Wonderful Practice!
Rating: 5 out of 5
Visited: January 2022
Thank you to all the staff. Always very accommodating with appointments when required. The Doctors are all welcoming and caring especially towards my young son. They always make visiting the doctors a positive experience for him & take extra time to explain things to him whilst carrying out the examination. I am so grateful for this, it is such a wonderful example  for young children. We are all very thankful for the high level of care we have received as a family over the years. Particularly throughout the pandemic the practice has been outstanding.
GP surgery review: whiteacres-medical-centre
Title: New Patient
Rating: 5 out of 5
Visited: December 2023
After moving to Malvern this year I registered with the WhiteAcres Medical Centre and have nothing put praise for the efficient, considerate, polite and kind way I have been recieved in recent visits by all the staff I have come into contact with.
GP surgery review: whiteacres-medical-centre
Title: Can't get urgent appointments
Rating: 1 out of 5
Visited: November 2023
Called for an urgent appointment due to breathing issues, chest infection and asthma due to flu. Apparently is not urgent,  but fill out a non urgent triage form to be reviewed next working day. I understand why the triage system but why the receptionist doesn't see severe breathing difficulties with someone with a history of respiratory issues as urgent? Will have to see a&e for antibiotics which is a terrible waste of their time
GP surgery review: whiteacres-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2023
My husband and I find the service provided at Whiteacres Medical Centre excellent from receptionists to nurses to Gp’s.  We feel very reassured and safe to be in their hands.  Thank you
GP surgery review: whiteacres-medical-centre
Title: Amazing
Rating: 5 out of 5
Visited: October 2023
After a terrible experience from my old surgery - told to go private after not even examining the problem- this was place is an absolute breath of fresh air. 
I didn’t feel as though I was an annoyance to the surgery. The receptionists were pleasant and didn’t try and diagnose me themselves with an unwelcoming scowl.  The appointment booking is fantastic and quick and the Dr I saw made me feel listened to. I came out, feeling that for the first time since I moved to Malvern, that I was actually taken seriously and that I was worth the time. I feel that now I can book and appointment when I start to show symptoms of something, rather than waiting until it has gotten so bad that it affects my day to day in fear that I would be an annoyance to the surgery like I was made to feel previously. 
If you are looking for a surgery in Malvern I highly recommend this one.
GP surgery review: whiteacres-medical-centre
Title: The Most Wonderful Medical Practice
Rating: 5 out of 5
Visited: October 2023
Having just moved to the area, I registered with this Medical Practice. I am so pleased that I did & they accepted me as a patient. 
The whole team are wonderful from start to finish. 
The reception staff were extremely good & went above and beyond to assist me with my medical appointments. They gave me time to explain myself & did not interrupt or get annoyed with me, (this is something that was a regular event at my last practice).
The medical team I saw where thorough & again listened to all I had to say. Any points they were unsure of, then they got advise there & then. No waiting around. 
After my appointment I had to make a further appointment for a routine injection, at which the receptionist said, "We can do 2:40pm today" bearing in mind that the time was already 2:25pm. I just jumped at the chance.
The team are a credit to the Worcestershire NHS Trust. It's a breath of fresh air compared to my previous surgeries. 
A big Thank You to all the team at Whiteacers Medical Center.
GP surgery review: whiteacres-medical-centre
Title: Fantastic efficient service
Rating: 5 out of 5
Visited: October 2023
I don’t visit the doctors much at all. I went today to get my flu and COVID jabs. I could not have been a more welcoming and efficient service. Lovely people who made a chore an enjoyable experience. Thanks
GP surgery review: whiteacres-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: October 2023
On my recent visit to the surgery I was seen at the agreed time and the small procedure needed was completed correctly and without any delay. This was further confirmed when I came a few days later for the latest covid and flu jabs. The booking system works well.
GP surgery review: whiteacres-medical-centre
Title: Consistently high level of service
Rating: 5 out of 5
Visited: October 2023
I’m a fairly new patient at this practice having moved from a smaller, one GP practice. I’m really appreciative of the high level of professionalism from everyone I’ve met ranging from reception staff, practice manager, nurses and doctors. Everyone has made me feel welcome and well supported. I also like the online systems which so far have worked very well. Keep up the good work!
GP surgery review: whiteacres-medical-centre
Title: Very organised, friendly and competent
Rating: 5 out of 5
Visited: October 2023
From start to finish the service I received was first class and the Doctor was very thorough and gave a very good analysis of my options and advice, great team and practice
GP surgery review: whiteacres-medical-centre
Title: Flu/Covid injections
Rating: 5 out of 5
Visited: October 2023
The event was extremely well organised and efficient. Messages offering appointments were clear and links easy to use. Registration was confirmed quickly and reminders were sent. On the day there was a friendly welcome and a very short wait to be seen. I was welcomed by the doctor who introduced herself, took my name and time, proceeded with the injection and I was on my way home within minutes. I have nothing but praise for the treatment I received.
GP surgery review: chaddesley-surgery
Title: Early diagnosis
Rating: 5 out of 5
Visited: April 2023
After a routine blood test showed my iron levels a little low Gp decided to arrange a stool,test to make sure I want loosing blood .
I did the test and it did indeed come back positive for blood.

On the back of this a colonoscopy was arranged and 8 polyps found and removed awaiting test results but am told this is a very early stage of possible pre cancer.

This GP was so on the ball all,tests completed and polyps removed within a two week time scale.

This could have been a very different outcome if left.

Feeling very thankful 
Kenneth ling
GP surgery review: chaddesley-surgery
Title: Congratulations
Rating: 5 out of 5
Visited: October 2022
Last week we had a health crisis with my mom it was extremely challenging time.

We would not have got though without the outstanding support from all,the staff at this surgery.

I cannot put into words how grateful we are.

Very deserving reciepants of “Gp Surgery of the year “ Congratulations
GP surgery review: chaddesley-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: July 2022
My mom has Alzheimer’s and mobility problems as I was unable to get her to the surgery so asked if they do a home visit.

They came within half hour,we are extremely fortunate to such wonderful caring GP, sevice her in Chaddesley.

As a family we are so greatful to each and everyone at the surgery.
Thank you from the bottom of our hearts
GP surgery review: chaddesley-surgery
Title: Outstanding practice
Rating: 5 out of 5
Visited: March 2022
I was discharged from hospital. 

 Into the care of the practice. Unfortunately I found myself having to visit our male GP ,several times a week for  a number of weeks. 

 His care was outstanding  .Showing the greatest care ,support and compassion. 

 The receptionist was also extremely helpful and understanding
GP surgery review: chaddesley-surgery
Title: Always  a very good caring service
Rating: 5 out of 5
Visited: March 2022
Always feel very supported and valued by medical staff.
Having a dispensary in the village is such a valuable asset.the staff at dispensary always happy to help.
GP surgery review: corbett-medical-practice
Title: Dissatisfied
Rating: 3 out of 5
Visited: January 2024
I had some bloods taken, never have bruising or any problems before however today the person did the band so tight it was like a tourniquet I asked that it be loosened as it didn’t need to be so tight, I was told it did, the moment the needle was put in my blood spurted out and then as normal my blood came out very quick, I have been left with bad bruising, swelling and a lump under my skin which is painful to touch I also can’t straighten my arm properly and am getting pins and needles in my fingers. I will be popping back into the surgery during opening hours to see if anything can be done about this. 

I have never had any problems previously giving blood and will ensure I see someone different next time hopefully my veins/capillaries will recover and there’s no lasting damage.
GP surgery review: corbett-medical-practice
Title: Generally, a good practice
Rating: 3 out of 5
Visited: November 2023
I finally got through, after two days of frustration waiting in queues. The receptionist, informed me, a doctor would phone me that morning. Phone rang, I dashed to pick it up, too late; it rang only 3/4 times. I immediately rang the practice, I was told, the doctor had tried to contact me several times. The doctor was now busy, and could not talk with me. I was requested to try again the following day. Somewhat exasperated, I decided not to pursue my request, to talk with a doctor. On this occasion, I was rather disappointed. Regards. John Griffiths
GP surgery review: corbett-medical-practice
Title: outdated advice and poorly managed
Rating: 1 out of 5
Visited: July 2023
The gp was aware I was trying to conceive. They were satisfied with my tsh hormone being slightly reduced yet still out of the optimal range and weren't aware of the latest guidance. This was only addressed when requested by the fertility clinic. gp was quite patronising/condescending and questioned the advice.
I understand they can't be experts but I do expect them to be aware of relevant updates to guidance (or look it up) on optimal levels of hormones in patients (especially when trying to conceive and knowing the important role of a thryoid in the process)
The process to get an appointment is unnecessarily complex. Staff on the phone often sound fed-up and very curt when speaking despite polite questions.
GP surgery review: corbett-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
After seeing Physio diagnosed with Frozen shoulder I was offered a swift appointment at your practice to have Cortisone injection the Physio was very professional answered questions explained everything then administered injection I was asked to wait to ensure I had no reaction Thankyou for being so attentive during my appointment follow up appointment was also given
GP surgery review: great-witley-surgery
Title: Rude staff - Generally unhelpful
Rating: 1 out of 5
Visited: July 2023
Having received a call from reception staff out of the blue I was surprised by how rude, confrontational and unhelpful they were. When asked questions they didn’t have answers to instead of offering help or assistance…or even to get back to me once they that the information their attitude was that it was someone else’s problem and to pass the buck.
GP surgery review: knightwick-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: August 2023
Easy to book an appointment, can always get through on the phone and reception always very helpful. Can usually get an appointment same day or soon after. Easy to park, very pleasant waiting room. Have recently seen doctor and two different nurses or other staff: all have been extremely supportive and positive. I would recommend this surgery to anybody and it is an example of the very best of NHS in my view. Thank you to all the staff there.
GP surgery review: ombersley-medical-centre
Title: Great practice but Pharmacy needs improvement
Rating: 5 out of 5
Visited: June 2023
I have been a patient with Ombersley Medical Centre for 6 years and always receive the best care and attention.
However I find the 72 hour prescription ordering time a bit excessive. I understand that this was necessary during the pandemic  but please, please, please can we go back to the 48 hours pre Covid order times. 
I used to work in a very busy GP surgery in Birmingham and we managed to do it in 48 hours.
This would greatly improve our patient experience.
GP surgery review: ombersley-medical-centre
Title: Very good experience
Rating: 5 out of 5
Visited: April 2023
I have had two very good experiences with this practice - in stark contrast to my parents' experience with their GP practice in the south-east of England. 

Last week my daughter had a frightening episode that caused us to call 111, who recommended a GP visit in the next three days. We received a callback from Ombersley within minutes and were able to see the GP within an hour, which was great as my daughter was frightened and in a lot of pain. They were wonderful.

On a previous non-urgent occasion we were again able to receive phone advice that morning and pick up a prescription later that day.

They are prompt, friendly and reassuring, and being able to get a same-day appointment is much better than many people's current experience on the NHS. 

Thank you!
GP surgery review: ombersley-medical-centre
Title: Disorganised . Unempathic
Rating: 1 out of 5
Visited: April 2023
Moved surgeries . Due to house move . They changed my repeatt prescription without notice or consultation . They are denying me full access to my records via nhs app  with No reason despite repeated! Requests to resolve . Considering moving Back to old GP !
GP surgery review: ombersley-medical-centre
Title: Ok if you haven’t experienced better
Rating: 2 out of 5
Visited: October 2022
Ok if you haven’t experienced a better service.

Receptionists are unaware of the practices policies, unaware of where things are kept and give out incorrect information. 

A few of the GP’s are lovely but management aren’t helpful at all.

Very unorganised when asked for a sick bowl reception couldn’t find any.

Pharmacy is not open on weekends and doesn’t sell medication/goods. Prescription only Pharmacy.

Always somewhere to park however I feel this is a reflection of the above.
GP surgery review: salters-medical-practice
Title: Brilliant , fast professional practice
Rating: 5 out of 5
Visited: August 2023
I have unfortunately had several medical issues some serious.
Without exception the three doctors saw me very quickly, arranged appropriate medical care the same day.
I cannot speak more highly of the service doctors and nurses at Salters practice give.
Thank you for helping me to get well
GP surgery review: salters-medical-practice
Title: Excellant service and care
Rating: 5 out of 5
Visited: June 2022
Visited Salters for my daughter as she suffers from reoccurring ear infections. Got a face to face appointment that exact day with an ANP. My daughter was examined and given antibiotics and made a full recovery!
Never had any issues with this practice, they have always given my family a 5 star service
GP surgery review: spa-medical-practice
Title: Not acceptable!!
Rating: 1 out of 5
Visited: September 2023
Last week I attended a Drs appointment for a mole issue and unfortunately got a suspect cancer urgent 2 week referral. Upon not hearing anything back I contacted the medical receptionist to be told it’s only been sent today!! This is totally unacceptable. Whilst I appreciate there was a bank holiday it could of been sent last week or Tuesday . I work for the NHS and regularly see urgent referrals sent the same day. I truly hope they never have to be referred and anxiously wait daily for their appointment!!!! Not acceptable,they are playing with peoples emotions and potentially life!!
GP surgery review: spa-medical-practice
Title: Disappointing
Rating: 3 out of 5
Visited: August 2023
I was reluctant to leave a review has I have always received good service from Clinical staff and Chemist, but feel compelled to because anytime I visit the reception desk I have yet to come across a kind , welcoming receptionist. They are rude, aggressive and unapproachable.
GP surgery review: spa-medical-practice
Title: Once for 10 years
Rating: 1 out of 5
Visited: April 2023
The first time for the past 10 years I needed medical help and unfortunately I was really disappointed. Had  low back injury and the only advice I had is to take a paracetamol and a link with exercises are going to be sent on my phone to help myself. What? Paracetamol for low back injury, are you serious? No prescription for any medication(cream, homeopathic medicine), nothing. No even a sick note, that I can cover my absence from work, difficulties to book an emergency appointment. People that is a serious injury.
It caused literally immobility and such a reaction from a doctor(physiotherapist) is inappropriate. Shame!
GP surgery review: spa-medical-practice
Title: Amazing doctors and receptionists
Rating: 5 out of 5
Visited: February 2023
Absolutely excellent with each experience. Lately I’ve been calling for several reasons and each time I get a phone call appointment and then a face to face appointment with the GP. They respond to concerns really well, reassure you about your concerns and give you really good advice. I saw 3 different doctors this past few weeks and each one has given the best service.

At times we’re all complaining about NHS Spa medical centre honestly has really helped. Other people complaining about their experience in different cities has put things into perspective.

Thank you and keep
GP surgery review: spa-medical-practice
Title: Felt very welcoming
Rating: 5 out of 5
Visited: January 2023
Felt at ease staff very efficient and friendly perfect environment. 
Puts all your nerves at ease explain everything to you and make sure you understand everything you must do after returning home after surgery. They make sure that you understand that should you have any problems you can always ring them and speak to someone.