janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-charlbury-medical-centre
Title: Fast and efficent
Rating: 5 out of 5
Visited: January 2023
I rang for an appointment at 8.00am today (25.1.23) and was seen at 10.15, with follow up blood tests done an hour later. The service was fast, efficient and friendly. Thank you to the Doctors and Nurses of the Charlbury Medical Centre.
GP surgery review: burnham-health-centre
Title: New to practice but so far great experience
Rating: 5 out of 5
Visited: January 2024
We recently moved to the area so we’re new to practice but was straightforward to register and very responsive practice. Booked for a smear test and all went very smooth. Very pleased so far
GP surgery review: burnham-health-centre
Title: Caring professionals
Rating: 5 out of 5
Visited: January 2024
When you can get to see someone and I have to admit I have usually been able to then they treat you with care and compassion. I have no complaints.
GP surgery review: burnham-health-centre
Title: Happy Patient
Rating: 5 out of 5
Visited: January 2024
I have an infection on my leg , which was dealt with very quickly and efficiently with 
Smiles and professionalism
GP surgery review: burnham-health-centre
Title: Good practice
Rating: 4 out of 5
Visited: November 2023
It was easy to walkin and make an appointment.The staff was very helpful. And was made for the following week. It was to see a nurse, not a doctor..
GP surgery review: burnham-health-centre
Title: Good for blood test
Rating: 4 out of 5
Visited: November 2023
Have trouble getting an appointment had to wat for 3 weeks for bloods to be taken while there Dr booked another one for me to have in 2 days so I’m ok with this
GP surgery review: burnham-health-centre
Title: Excellent as always
Rating: 5 out of 5
Visited: November 2023
I'm  always treated with care and concern and I cannot fault how I am always dealt with. Also to thank reception for always being helpful.  Thank you.
GP surgery review: burnham-health-centre
Title: Good practice
Rating: 4 out of 5
Visited: November 2023
Although it is difficult to sometimes get an appointment, when we have been seen the doctors and nurses have been great.
GP surgery review: burnham-health-centre
Title: Fantastic Nurse
Rating: 5 out of 5
Visited: November 2023
The nurse I saw fur my travel injections was absolutely fantastic the most loveliest lady ever

Made me laugh, went through all vaccinations I needed what they protected me from, dos and donts on holiday

Apologised for Typhoid not being there booked in me for Monday straight away 

Fantastic service
GP surgery review: burnham-health-centre
Title: Cheerful and timely
Rating: 4 out of 5
Visited: November 2023
Flu vaccine administered on time with a smile. Appropriate medical clearance took account of current treatments.
GP surgery review: burnham-health-centre
Title: Decent in these hard times
Rating: 4 out of 5
Visited: November 2023
Times are hard so it's very difficult sometimes to assess how much a gp surgery is delivering in terms of patient experience. The Burnham Health Centre seems above most and tries its hardest. I receive care and consideration here. The receptionists are kind and understanding. But I also do my part to understand their struggles also so I try my best to follow their rules and practices and make it easy for them. I think it's a fair balance and I would like to stay as I don't think I'll get any better care elsewhere.
GP surgery review: denham-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: August 2023
Attended  this practice since our move to Denham 1976
Of course there has been lots of changes. 
Overall,  doctors, nurses and staff have been great. They tried their best over the long Covid period. Speaking to people out of area, we seemed to do well compared to other surgeries
Managed to get an appointment without waiting weeks.
We say to you all, well done for doing your best, under difficult circumstances. We the patients are not perfect, likely worrying with a health issue, making us more tense than usual.
Speaking as we find.
A good practice. Lovely doctors and staff. Thank you all
GP surgery review: denham-medical-centre
Title: Fantastic
Rating: 5 out of 5
Visited: April 2023
Brought our elderly mum to the Surgery today and she received the best care.  The Doctor who saw was extremely attentive and had so much patience.  Our mum is very frail and slow these days and he didnt rush her atall.  When we got home she said cant wait to see him again. The Reception staff were all extremely friendly and efficient.  Great Surgery.
GP surgery review: denham-medical-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: February 2023
I was badly bitten by a cat at 10.30am. I rang the surgery for advice and was given an appointment for 11.20am to see the nurse. My wound was cleaned & dressed, I was given a tetanus booster and antibiotics. I am so impressed and grateful- I couldn’t ask for better service!
GP surgery review: denham-medical-centre
Title: They really don't listen
Rating: 1 out of 5
Visited: February 2023
I have had very bad experience with this practice, and unfortunately it is the only option in our catchment area.
The doctors do not listen, but depend on incomplete notes to diagnose issues. The notes are often inaccurate. There is a real reliability issue. 
I'm sure much of it is due to being overworked, but I'm fed up. I've been trying to get my health issues addressed for a year and a half. 
I've had long covid symptoms (more than one) for over 2 years. They explain them all away as something else and give me prescriptions. No referrals to specialists. No follow-ups recommended. No accurate notes kept. 
I know this is a symptom of the NHS being at a breaking point, so I can't really blame any individual. I would just like to be taken seriously.
GP surgery review: denham-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
The Surgery called me as the doctor wished to discuss the results of a recent MRI which he had received that day.  I was naturally apprehensive, but he immediately reassured me, explained my diagnosis, solutions and possible future recurrence.  He made no attempt to rush me, and patiently listened to my nervous, somewhat garrulous conversation.  Despite the current problems across the whole NHS, this practice somehow copes and gets it right.
GP surgery review: denham-medical-centre
Title: Absolutely disgraceful
Rating: 1 out of 5
Visited: December 2022
I called the surgery with regards to my 9 month old son to be told extremely rudely they don’t have no appointments, I explained what was wrong to be told to hold on a moment, after being put back onto hold for a further 15 minutes the receptionist comes back onto the phone as if she forgot she put me on hold. The only thing they could tell me was to ring 111 which I had done to which they were amazing especially after hearing my 9 month old in the background to which they advised me (after doing the assessment) to ring the surgery back and to have someone call back within the hour and I explained the situation I was told and they said it doesn’t matter they need to call you back so I won’t be taking my son to the hospital to waste time there in something the gp surgery should be able to do. They were extremely rude yet again wondering why they told me to call the surgery back, I refused to be spoken to with so much disrespect and I explained they obviously done this so I’m not wasting hospital time and my time! I ended up taking my son to A&E because the surgery is that shocking in refusing to even squeeze a child under 5 who is a baby in to see the doctor or even have a phone call! I am absolutely appalled by this behaviour and to be so disrespected! It needs to be sorted out as I have been fobbed off by either the receptionist or a doctor since becoming a mother! Everyone should be listened too understandably but a mother calling about their child should be taken more seriously and not fobbed off all the time! Extremely unhappy and disappointed especially being a patient at the surgery myself since the day I was born!
GP surgery review: denham-medical-centre
Title: Worst medical service
Rating: 1 out of 5
Visited: October 2022
I had to give medical information to a Receptionist for triage and guess what only to find out a week later that they where suppose to refer me to a different service, while I’m comfortably waiting for medication that they said i would be able to collect from the pharmacy after 3days. I’m a Chronic patient now I don’t have medication when did receptionist start giving health advice, where did they get certified to triage patients. I was so mismanaged I’m actually disgusted by the service I received
GP surgery review: iver-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2024
Had my monthly bloods taken by the health care assistant. Very good experience she made me feel at ease. Kind and very professional.
GP surgery review: iver-medical-centre
Title: Diabetic nurse and receptionists
Rating: 4 out of 5
Visited: January 2024
When you do finally get to see someone, their patient handling and understand is top notch.
They actually listen.
Thank you.
I just wish we could sort out the appointment fiasco for us who struggle with online stuff.
GP surgery review: iver-medical-centre
Title: Amazing patient care
Rating: 5 out of 5
Visited: January 2024
After visiting the practice yesterday I needed to rebook a second appointment today and the lovely receptionist this morning around 8.30am could not of been more helpful, even offering to call back once the second lot of appointments were available as I was working and unable to call but desperately needed this appointment. The care given was above and beyond yet again! Such a wonderful practice with wonderful staff! Thank you
GP surgery review: iver-medical-centre
Title: Vast improvement
Rating: 4 out of 5
Visited: January 2024
This is the best consultation l have had for a long time. I would point that being very healthy visits to the surgery are infrequent. However today’s experience can only be described as ‘top dollar’. Well done with the surgery improvements.
GP surgery review: iver-medical-centre
Title: Good experience
Rating: 5 out of 5
Visited: January 2024
Had appointment with the Practice Nurse today. Made me feel at ease very gentle and extremely polite. The Reception team very helpful. All Round good experience .
GP surgery review: iver-medical-centre
Title: Very good and thorough examination
Rating: 5 out of 5
Visited: January 2024
I was able to describe my symptoms in full and I had a thorough examination. The doctor suggested further tests and explained to me what would happen, by whom and how the doctor would follow up with the results.
GP surgery review: iver-medical-centre
Title: Iver
Rating: 5 out of 5
Visited: December 2023
Nurses are very friendly & understanding & makes you feel comfortable & at ease the Nurse I see was so Luvly to me  ❤️
GP surgery review: iver-medical-centre
Title: Painless blood test
Rating: 5 out of 5
Visited: December 2023
I attended for routine blood tests yesterday afternoon.  I was seen by a lovely healthcare assistant who  put me at ease with her caring manner  and  took my blood efficiently and painlessly.  I am grateful for the service I received.
GP surgery review: iver-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Great practice with great stuff working there. Friendly but professional people doing great work. I have received great service and and support every time I have been there.
GP surgery review: iver-medical-centre
Title: Good news delivered with a smiling face
Rating: 4 out of 5
Visited: December 2023
Attendance for results of crucial blood test. Practice nurse delivered these with a real smile so I knew it was good news before she said a word
GP surgery review: southmead-surgery
Title: Fantastic surgery
Rating: 5 out of 5
Visited: September 2023
I have a needle phobia, but the lovely lady that saw me put me so at ease, I was able to have my flu jab with no drama whatsoever!
GP surgery review: southmead-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
Amazing caring doctors and staff . Reception staff extremely efficient and polite . 
Lucky to be a patient at this practice !
GP surgery review: donnington-medical-partnership
Title: reception kind.Hope bandage,letter Co. &diabetes pills?
Rating: 4 out of 5
Visited: November 2023
A little bit longer than i expect but is somehow understandable...I hope ill be contact sun today by my designated GP for my ba dage and diabetes condition and medication and obviously for my medical letter for leave from work..
GP surgery review: donnington-medical-partnership
Title: The best GP practice!
Rating: 5 out of 5
Visited: June 2023
This is the best GP practice ever! Our family of four feel extremely well looked after every time any of us has to go to an appointment. Thank you all!
GP surgery review: donnington-medical-partnership
Title: Concerning
Rating: 3 out of 5
Visited: November 2022
I have been with the practice a couple of years now, and generally I would say my experience has been a mixed bag given the very difficult circumstances of since March 2020 for all. 

However, about 8 weeks ago I got a chest infection/cold, gave it a while to clear, but after all this time still have a hacking cough, get light headed when coughing, have a constant headache with my stomach muscle in pain due to coughing - but I have only been offered a phone consultation and told face to face appointments are not possible at this time. 

I understand and appreciate these are trying times, but failing to see sick people seems to be missing the point of becoming a doctor - or am I missing something? 

I appreciate there are people out there with very serious conditions that take priority, rightly so, but a phone consultation will not tell them anything I do not already know.
GP surgery review: donnington-medical-partnership
Title: Phone Consultation Time Slots
Rating: 2 out of 5
Visited: September 2022
I managed to book a telephone appointment using the NHS App.
Booked a time slot of 09.00. Waited till 10.30 and rang the surgery to see if there was a problem. Only to be told by receptionist that it could be anytime between 9 and 13.00. Why not state this when booking the appointment. Just say its either a morning or afternoon appointment!
GP surgery review: donnington-medical-partnership
Title: Excellent GP practice
Rating: 5 out of 5
Visited: September 2022
I've been with this practice for nearly 10 years, along with my kids. I am really happy with them. 

The doctors listen to me, share their expertise, make me feel involved and give me choices about my care.

The nurses are friendly and professional, and put us at ease, even with scary things like jabs for the kids.

Reception are always very kind, explain things clearly, give useful options for appointment times, and don’t make me feel rushed.
GP surgery review: donnington-medical-partnership
Title: Awful receptionist
Rating: 1 out of 5
Visited: June 2022
Rang to ask for an appointment for my mother who is 82 and has dementia and could only have a telephone appointment in 4 weeks time to assess if we needed to see a doctor I’m so upset by the way we have been dismissed by the surgery
GP surgery review: donnington-medical-partnership
Title: Excellent service
Rating: 5 out of 5
Visited: May 2022
I saw my GP and was referred to a hospital appointment the same day. I was treated with great courtesy and warmth. Thank you
GP surgery review: hollow-way-medical-centre
Title: Poor practice
Rating: 1 out of 5
Visited: August 2023
Rang on 2 occations in afternoon told I was third in queue each time it took over 30 minutes just gave up. Re-rang now in call back responded in 17 mins ?
GP surgery review: hollow-way-medical-centre
Title: Brilliant practice
Rating: 5 out of 5
Visited: February 2022
The doctors, nurses, receptionist and all the staff at this practice are awesome.
I have never been disappointed with any of their services.
They have eased the pain and suffering of thousands and I for one cannot thank them enough.
As with the services of this practice and the NHS, the people that they serve would be at a loss. So a massive thank you to Holloway  Medical Centre and the NHS, and long may the services continue.
GP surgery review: temple-cowley-health-centre
Title: Very poor and unprofessional administration
Rating: 1 out of 5
Visited: June 2023
Getting one appointment was enough to put me off ever trying again. Reception staff are very unprofessional, blaming Doctors in front of patients and being highly rude over the phone (which is ironic considering the warning that staff won't accept any abuse).

I waited almost an hour for my appointment and when I queried at reception found out that it was cancelled and they had forgotten about me. Then waited a further 30 minutes for an alternative Doctor, who was dismissive and flippant about my issue. What a waste of time and such poor, unprofessional administration. I would dread to have a serious illness and need to be looked after by this surgery. Thank goodness this surgery is not accepting new patients - please, please do something to improve it.
GP surgery review: temple-cowley-health-centre
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: March 2023
Impossible to get an appointment. Recently moved to the area, had a pe 6 months ago and was put on medication for life. I can't get an appointment and cant get a repeat perscription even though I was told i'll be on this medication for life. Tried to book though the website, no way of doing it. Tried calling and all they say is only contact us if it's an emergency, we are really busy.

The medicine review on the website is also pointless. Filled it out and had 0 response. 

I don't think they should be accepting new patients, they clearly cannot function properly as is.
GP surgery review: temple-cowley-health-centre
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: August 2022
I have been a patient with this practice for many years and have never known it in such a shambles. I have attempted to make an appointment twice in the last two years and had no luck on either occasion. I forwarded a photo on the first occasion and never heard back and the second, most recent attempt was even worse!! An automated message basically told me the surgery was experiencing a high level of calls and advised me to contact 111.
Obtaining an appointment online was equally frustrating.
I am thankful that my 95 year old mother is a patient at another (extremely well run) surgery and just hope that I never need an appointment for something really serious.
Such a shame that this once extremely professional and caring practice has deteriorated so badly.
GP surgery review: temple-cowley-health-centre
Title: Hugely oversubscribed and impossible to contact
Rating: 1 out of 5
Visited: May 2022
I have been at this practice all my life and have never experienced it this poor and overworked - a very significant change needs to be made by management.

Patients can rarely ring up the surgery as they are so busy/understaffed and getting an appointment takes over 1 month. They are closed daily which makes it almost impossible to contact reception with so many patients in the community. Doctors have missed multiple phone appointments and at times both doctors and receptionists have been extremely dismissive even for simple issues, it seems because they have so many people to see.

The poor service puts me off contacting the practice if I have a problem, which can be an extremely dangerous risk to take for some patients. All of the staff seem hugely overworked and frankly I would not recommend this practice to anybody.
GP surgery review: the-leys-health-centre
Title: Love staff
Rating: 5 out of 5
Visited: April 2023
I went in for an appointment today to have a coil removed. The nurse who saw me was lovely. Mad emergency feel at ease, was chatty but not overly so. Listened to my concerns/previous experience. She was then efficient and professional during the procedure and gave me time afterwards. Although I know time is critical during these appointments I never felt rushed or like a bother. Thank you
GP surgery review: the-leys-health-centre
Title: Pointless
Rating: 1 out of 5
Visited: March 2023
I keep trying to get help with feeling suicidal and very depressed but as soon as you put that in they tell you to ring the Samaritans and end the consultation. 
I’m giving up now as they clearly do not care. 
I’ve been helping diagnose the public with cancer for the last 10 years in my job with the nhs and I can’t get a doctors appointment for myself or indeed any help whatsoever ever. So I’m giving up now.
GP surgery review: the-leys-health-centre
Title: Makes you wonder
Rating: 3 out of 5
Visited: March 2023
Having been with this practice nigh on 35 years, it really is distressing to experience the changes. Medical care, when given is good. Administration on the whole is good. What really irks me is the inability to actually “see” a doctor. On two occasions, at their request, I’ve had to ring to make an appointment so that a doctor, never the same one, can discuss something with me on the phone and this appointment is some weeks in the future! Gone is the beloved family doctor, who knows you, your family and your medical history. I personally find phone consultation very difficult, I wear hearing aids, have extreme tinnitus and sometimes have to ask doctors to repeat which is embarrassing for me and probably infuriating for the doctor. Invariably once the call is over I think of something I should have asked. Where is the humanity and empathy that GP doctors once had? My “review” is going to be with a doctor I’ve not met, yes they can read my medical history, but they don’t know me. They can talk to me on the phone they won’t know if all is really well, unlike doctors I’ve had in the past. In my opinion it is the lack of face to face which is filling our Accident and Emergency Departments.
GP surgery review: the-leys-health-centre
Title: Maybe
Rating: 1 out of 5
Visited: October 2022
Why have they changed the repeat Prescriptions online, l do not have an phone only a basic one with no app and now find it harder to order, as it is easier before and now l am having to come into the surgery to order my prescriptions, which with the weather going to be bad my electric-wheel  will not always work to get out and it is impossible to phone as l cannot hear properly on the phone
GP surgery review: chalgrove-&-watlington-surgeries
Title: Fantastic Surgery
Rating: 5 out of 5
Visited: January 2023
I cannot recommend this surgery highly enough - all the staff are so helpful and friendly from the reception and admin/secretarial teams to the HCAs, nurses and doctors. I have visited a lot in the last year with my 90 year old mum and all the doctors have been incredibly kind to her and have really gone the extra mile to make her feel comfortable and supported in her health journey including 2 last minute home visits when she was really poorly. It’s the little touches like remembering she needs to get well so she can get back to going shopping and eating tea and cake that make all the difference! The HCA team really take their time trying to get blood out of her tricky to bleed veins and they always succeed with minimum discomfort to my mum whilst asking about her day to take her mind off it. The nurses are always kind and do their utmost not to hurt her when she has her injections. Receptionists are polite and courteous and go out of their way to help with queries. Calls are usually answered quickly and professionally and when I have to wait I just know they’re super busy but they still go out of their way to help when they answer. I have had no problems booking appointments for either my mum or myself and the secretaries even emailed me directly a couple of referral letters so I wouldn’t have to wait for the post. All held together no doubt my an amazing practice manager. Well done to all of you for providing such a first class service in what are very difficult times for primary care.