janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: robin-lane-health-and-wellbeing-centre
Title: A friendly medical practice that always goes the extra mile
Rating: 5 out of 5
Visited: June 2023
I joined Robin Lane medical practice over 5 years ago and am so pleased that I did. The medical staff are welcoming, king, highly skilled and very supportive. I have had a few ups and downs since I retired in 2018 and the staff at Robin Lane have always been there for me. The practice is also constantly seeking new ways to support their patients. For example, Robin Lane was an early adopter of Systmonline and have recently engaged with the new PATCHs system . These are all designed to support patients that need to speak to or have a face-to-face appointment with either a GP, a nurse or both. And the systems are intuitive and work extremely well. The practice itself is light and airy and the staff are happy and well motivated. I know most of the staff by name and they are always welcoming. And the practice worked seamlessly through one of the arguably most challenging times in recent history, the Pandemic. I have nothing but praise for all of the staff at Robin Lane and am just so very grateful to them for all of their kind support for me over the recent years.
GP surgery review: robin-lane-health-and-wellbeing-centre
Title: Great Service
Rating: 5 out of 5
Visited: May 2023
I had to go twice in 2 weeks. Both times the phones were answered quickly and I had an appointment within the hour. Everyone I dealt with was professional and friendly. Keep up the good work!!
GP surgery review: robin-lane-health-and-wellbeing-centre
Title: Waiting call
Rating: 4 out of 5
Visited: February 2023
Takes too long for a phone call to be answered. I’ve been sat waiting for 40 minutes. Is it possible to add a message in the call that tells you what position you are in the waiting line
GP surgery review: robin-lane-health-and-wellbeing-centre
Title: Cannot get appointments
Rating: 1 out of 5
Visited: January 2023
I am shocked that this surgery is still accepting new patients. On several occasions over the past 3 years I have had to try several days in a row to get an appointment. The online appointments released at 7pm are always completely booked up within 60 seconds, and you have to phone at precisely 8am and wait on the phone for at least 20 minutes to be in with any luck of getting a same day appointment. On at least 3 occasions in the last 3 years I have been on hold for 45 minutes or more trying to make an appointment. Given I start work at 8am, it is quite embarrassing to have to take more flexi time multiple days in a row to make an appointment than I need for the appointment itself.

The only time I have been able to get an appointment without bother is when I am chased for an "annual mental health review" which I no longer attend as these have not once actually been about my mental health.

This has been worsened by the impact of Covid, and I appreciate that has been a difficult time for NHS staff, but it was an issue before it and nothing has been done to improve the service, while continuing to take on new patients which just worsens the problem.
GP surgery review: robin-lane-health-and-wellbeing-centre
Title: Extremely bad service
Rating: 1 out of 5
Visited: November 2022
Cannot book an appointment to see the doctor for nearly 2 years. Every time the same answer:  no appointment available, call back tomorrow or check online. You spend hours on the phone trying to get through and then you have one second at 7pm to get a slot...  Very disappointed.  Not recommended to anyone!
GP surgery review: robin-lane-health-and-wellbeing-centre
Title: Avoid
Rating: 1 out of 5
Visited: November 2022
Please avoid this practise. You will not be seen, your call will not be answered and if it is, they have no appointments or recommend you to ring back the next day which will - again, not be answered. I’ve personally had to wait a long length of time a few times now to get issues checked that may have been seriously harmful because it’s been too difficult and stressful to try arrange an appointment. Staff are incredibly blunt and rude. I wouldn’t recommend going here to anybody. When you’re poorly, most of the time you’re worried and need care but this place doesn’t cater to any of those things. I’m changing practises today and I suggest anyone else to do the same.
GP surgery review: robin-lane-health-and-wellbeing-centre
Title: Good Service
Rating: 4 out of 5
Visited: October 2022
Had great service this week. Got an appointment on the same day both times I have called this week with an eye problem.  Now have appointment for next day at hospital as need further treatment.  People always quick to criticise the NHS but I have been dealt with promptly so credit where credit is due.
GP surgery review: robin-lane-health-and-wellbeing-centre
Title: Very poor
Rating: 1 out of 5
Visited: July 2022
Used to be best surgery around now it is the worst. Tried for five days to get an appointment.  Tried to book online at 7pm but never any appointments and got up early to try at 8am. Still no appointments  and still waiting for an answer on the telephone after nearly an hour.
Just not good enough, answers please
GP surgery review: robin-lane-health-and-wellbeing-centre
Title: Diabolical service
Rating: 1 out of 5
Visited: July 2022
I believe this 'surgery' is still asking for more patients. An absolute joke considering they cannot offer any care to the ones they have at the moment. Ten year old child refused an appointment and just told to go to the walk in centre at the other side of Leeds, or just wait for another 7 days and they can then see him. 

Absolutely disgusted and these 'GP's' are still hiding behind Covid. Will be moving surgeries this week.
GP surgery review: west-lodge-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: January 2024
All staff always helpful.  Can't do enough for you. GP is very supportive of enabling managing own health and nurses all really helpful as are receptionists
GP surgery review: west-lodge-surgery
Title: Very helpful
Rating: 5 out of 5
Visited: August 2023
I was really pleased to be put  in contact with the practice Pharmacy Technician. He listened  and understood the issue I had getting my prescriptions filled at the chemist. He resolved it for me and even spoke to the chemist to ensure they could provide the correct medication.   He was very polite and helpful.  A massive thank you to him for acknowledging my concern and resolving it.
GP surgery review: west-lodge-surgery
Title: Good helpful consultation
Rating: 5 out of 5
Visited: July 2023
Pharmacy sorted out my new prescription quickly and promptly. Friendly and helpful which was very much appreciated
GP surgery review: west-lodge-surgery
Title: Friendly & efficient practice
Rating: 5 out of 5
Visited: June 2023
The lady I saw was very helpful went above and beyond with the advice she gave me ,completely put me at ease , there was no rushing and gave me some very useful information .
GP surgery review: west-lodge-surgery
Title: Efficient personnel
Rating: 5 out of 5
Visited: May 2023
I found the doctor, nurse and reception staff very helpful and efficient. The information given to me was clear and the tests provided carried out by the nurse with a friendly manner
GP surgery review: west-lodge-surgery
Title: Great service
Rating: 5 out of 5
Visited: March 2023
The practice team are helpful and try to help and find ways to get appointments and solutions.
My recent appointment with a practice nurse was professional and kind, with routine screening done well
GP surgery review: west-lodge-surgery
Title: Convenient and friendly
Rating: 4 out of 5
Visited: March 2023
I was able to have a telephone consultation and can pop into the surgery to leave a blood pressure reading as they have a machine in the waiting room
GP surgery review: west-lodge-surgery
Title: Good experience and very helpful team
Rating: 5 out of 5
Visited: March 2023
GP was incredibly helpful and thorough and reception team kind, friendly and also very helpful. Thank you
GP surgery review: west-lodge-surgery
Title: Very caring
Rating: 5 out of 5
Visited: March 2023
During my appointment today the nurse was very caring and made every effort to ensure I was as comfortable as possible
GP surgery review: west-lodge-surgery
Title: Surprisingly speedy service
Rating: 5 out of 5
Visited: March 2023
Calling the surgery at 8am on a Monday, I expected to wait a long time and potentially not get an appointment. Within 5 minutes my call was answered by an extremely pleasant, empathic and helpful receptionist. I had an appointment for my son within the hour, where he received an extremely thorough assessment, I was clearly informed of the nurse practitioners decision and reasoning for treatment, and most of all my son felt comfortable and reassured throughout. Thank you Calverley surgery!
GP surgery review: chapelthorpe
Title: Brilliant
Rating: 5 out of 5
Visited: November 2023
A large and busy practice but which is very well organised and responsive. Probably a challenge every day but marvellous work. Congratulations to all concerned especially support staff!
GP surgery review: chapelthorpe
Title: Wonderful service
Rating: 5 out of 5
Visited: November 2023
Used Askmygp at 0830 with ongoing cough, I'm 71. Had phone call at 0930 asking me to attend the surgery that afternoon. I was seen at my appointment time. The Doctor asked me lots of questions, did many checks. Very comprehensive and a lovely manner. Collected antibiotics from pharmacy next door. Very impressed and grateful.
GP surgery review: chapelthorpe
Title: Great service
Rating: 5 out of 5
Visited: October 2023
Rang Surgery to prebook 4 blood test appointments. The receptionist said she would ring me back in 10 mins, which she did. She then took my preferred dates and all was sorted in 5 mins. The receptionist was very helpful and pleasant, showing how good this medical practice is.
GP surgery review: chapelthorpe
Title: Thorough Doctor ..Took time …good explaining
Rating: 5 out of 5
Visited: October 2023
Convenient early appointment Very thorough Took time to explain options…Second time I’ve seen him Good to see same doctor every time Reception staff very helpful
GP surgery review: chapelthorpe
Title: Absolutely great practice and care
Rating: 5 out of 5
Visited: September 2023
Our experiences with this practice have been exceptionally supportive and understanding of a difficult year we have had and continues.  I cannot thank everyone in the practice for understanding our needs and your empathic approaches are outstanding !
GP surgery review: chapelthorpe
Title: Useless
Rating: 5 out of 5
Visited: September 2023
My husband tried to book a medicine review via telephone as he is unable to order anything online, firstly it took 10+ hours to get back to him, second it was a text reply by someone! Who had decided to give him one medication from his list  without a review leaving him still unable to order anything else online. This place is being run by incompetent people that have no clue what they are doing anymore
GP surgery review: chapelthorpe
Title: Superb service
Rating: 5 out of 5
Visited: August 2023
I contacted AskmyGp at 7.15am, was called at 910am offering a face to face appointment at 1040am later that morning. I was seen by an excellent GP who gave me a thorough examination and diagnosis. She prescribed medication electronically to my chosen Pharmacy. Her advice was spot on. This excellent service is typical of my interaction with the Practice. The whole team is caring and professional. Superb service.
GP surgery review: chapelthorpe
Title: Poor telephone service
Rating: 1 out of 5
Visited: August 2023
My husband rang today and he had to wait over 20 minutes for someone to answer the phone - so much for their new telephone system. The receptionist was very polite though which is the 1 star
GP surgery review: chapelthorpe
Title: Outstanding Service
Rating: 5 out of 5
Visited: August 2023
The team at Chapelthorpe are first class. If you require their services you are dealt with promptly, courteously and in a thoroughly professional manner. Ask My GP is a brilliant service followed up through email, phone call or personal consultation. Tests are executed efficiently and the results available online in a few days. They are then followed up by one of the team and appropriate action taken. Chapelthorpe demonstrate what GP service is all about and should be highly commended for providing an outstanding GP service. Thank you.
GP surgery review: chapelthorpe
Title: You matter to them
Rating: 5 out of 5
Visited: August 2023
I have a number of complex medical issues. I am never made to feel a nuisance. The receptionists are wonderful and always try to be helpful. They go the extra mile. The doctors I’ve seen there listen and are genuinely interested in you as a patient. There are limitations to what can be achieved in the NHS nowadays but this practice is well organised, well resourced and impressive in its support of patients. Thankyou.
GP surgery review: lupset-health-centre
Title: Not good
Rating: 2 out of 5
Visited: October 2023
Been trying to get an appointment for my daughter no appointments left all week. Then a doctor was going to phone me back on a waiting list. Got no call back & my daughter is ill
GP surgery review: lupset-health-centre
Title: They'll navigate your care but won't let you see a doctor
Rating: 2 out of 5
Visited: August 2023
Too many patients not enough doctors and an ahem... care navigator! Rang at 8am this morning. Number 50 in queue. Spoke to receptionist, who is also known as  patient care navigator at 8:52am, no appointments until Saturday afternoon when I'll have to travel to Ossett to see a GP. I live 10 minutes walk from the surgery and don't drive. Something is very badly wrong here and I really feel the surgery shouldn't be accepting new patients until they get it sorted.  They need to be able to manage their existing patients more effectively before accepting new ones.  It all feels pretty shambolic to me and what in the world are the qualifications of their patient care navigators?  Or, are they really  just  receptionists with another name or work experience students trying to learn about the NHS on minimum wage. I don't want a teenager to navigate their way down a care pathway for me. I could just ring 111 if I wanted that sort of experience. I realise they are an almost extinct species but I really would like to see a doctor before the start of the next century if it's at all possible to do so.
GP surgery review: lupset-health-centre
Title: New hone system terrible
Rating: 2 out of 5
Visited: June 2023
You ring through & get a long winded narrative about no appointments left, mid afternoon I would be very surprised if there was any left, being a patient for several years. This part of the service cannot be cut short or avoided, you have to wait for a full minute for him to finish explaining the obvious, then phone line seems to go dead for a few seconds before being put through to the surgery.  The old system was bad but easier to navigate and less lengthy due to being able to skip what you didn't need.
GP surgery review: lupset-health-centre
Title: Brilliant care for a very nervous patient!
Rating: 5 out of 5
Visited: March 2023
Had a text to attend my diabetes review and the worry started there!
I booked my appointment and attended...moved very slowly along the corridor to waylay the inevitable, but, I need not have worried at all.
I was made to feel comfortable, not a bother about my issues with needles and more importantly I feel, was listened to regarding my fears and found the nurse found the best place to complete the job as quickly as possible, checking that I was o.k every few seconds!
The results are in, and a nurse practitioner has just called to let me know that my numbers are down, so it was well worth attending my review!
GP surgery review: lupset-health-centre
Title: Catastrophic
Rating: 1 out of 5
Visited: January 2023
Every morning while ringing my own GP atleast 30 times to get through. When clicking option 2 all other appointments, it does not work, I get cut straight off the phone line, when managing to get through to the phone line a second time I clicked option 1 home visits and emergency which myself at a GP unless ringing 999 I have tried getting through for 2 week this to me is intact now a GP emergency I need to see a doctor! When clicked on emergency to then be put through to a reception staff finally for then a rude women answering the phone not allowing me to explain my situation for her to assess if it’s an emergency just spoke over me and said we need to keep this line clear for emergencies, when I could eventually get a word in to reply to this lady, I tried to explain I need an appointment and the phone lines on option 2 keep cutting me off and unable to get through for a while now… I rudely got told to just keep trying, not one slight bit on interest of why I am calling the emergency line, and very blunt and rude! I work for the NHS myself and would not dream of treating a patient this way!
GP surgery review: lupset-health-centre
Title: Great service
Rating: 5 out of 5
Visited: December 2022
After an error by both my wife and I in reading the date on the printed appointment date and time, unfortunately I went in a week early for a (time sensitive) blood test, albeit at the right time!
The receptionist was absolutely brilliant, saying there was an appointment cancellation for later in the day if I could attend, then had me wait a few minutes, and then asked me to go through as I would be seen immediately. 
The nurse was also professional and helpful even though they were  busy and the surgery full.
Thank you all for your help today, as I see the complaints, but feel the good service also needs to be recognised.
GP surgery review: lupset-health-centre
Title: Dreadful service
Rating: 1 out of 5
Visited: November 2022
The doctors in this practice should be examining the terms of their registration with the General Medical Council because they are definitely not adhering to it. 
The service here is unprofessional, lazy, frightening and ineffectual.
The surgery is letting patients down everyday.
I think just reading through other people’s reviews says it all. 
I’m not sure why blood tests are ordered then not examined properly, mistakes are being made regularly. 
There is a complete lack of interest by any doctor.
GP surgery review: lupset-health-centre
Title: Phone system totally unfit for purpose.
Rating: 1 out of 5
Visited: November 2022
I rang this morning, second time this week. When I finally got through I pressed for appointments it rang engaged then cut me off, this happened about 5 times before I got the recorded message telling me I was 50 in que. I held on a while but the que was going down so slow I gave up after 48 minutes & still 11th in que. This surgery really does need bringing up to standard. We have been patients with this practice for over 30 years and watched it deteriorate over the years, such a shame as most of the staff are good, some not so. Judging by the fact the surgery has not responded to any comments on here since March they know they are failing patients.
GP surgery review: lupset-health-centre
Title: Can't even get through!
Rating: 1 out of 5
Visited: October 2022
I have been trying for 3 weeks to get an appointment. I am calling every day from 8am onwards only to be met with the engaged tone constantly! 
It's so frustrating! I have even completed the online consultation twice in this time to see if I can get help. Aside from the email acknowledgement I've heard nothing back from anyone! During the latest online consultation I got the red banner, stating this needs urgent attention, of course it does. But can I get through? Not a chance.
An absolute joke, my colleagues at work are all getting face to face appointments with their GPS in busier areas..so what gives here?
GP surgery review: lupset-health-centre
Title: Absolute joke of a practice
Rating: 1 out of 5
Visited: August 2022
I called to book an appointment bang on 8 am. waited 45 minutes to be told the usual "no appointments left try ringing at 2pm" Rang bang on 2pm to hear a voicemail telling me "no appointments left try ringing at 8am" Is there any wonder A&E departments are clogged up with patients who can't even get a triage appointment, let alone a face to face. This is just a complete merry go round and unacceptable in my view. Fellow patients I have spoken to feel the same frustration but are reluctant to leave a negative review in case they are struck off, which again is unacceptable.
GP surgery review: middlestown
Title: Appalling
Rating: 1 out of 5
Visited: April 2023
Had a number of concerns regarding this practice.
Reception staff unhelpful, not just the once, I have let the issues not bother me, but this is happening too often. I attended an appointment which was booked and text sent to confirm arrived at the surgery and told the appointment was not booked. The receptionist was very unhelpful. Made me feel like i was stupid even though I had proof of the appointment.
Had a rescheduled appointment, when attended for the injection, the nurse has not used a plaster and got home from work and my white shirt was covered in blood. My latest query is still ongoing, I am waiting for the practice manager to call me regarding my daughters routine appointment, and no medication is available which i understand is not entirely the doctors/ surgeries fault but as the Doctor herself advised nobody wants to take responsibility. This has been on going for 3 three weeks even though my daughter is under the care of this surgery. They don't want to know and keep passing the book and not taking responsibility. I cannot fault dispensary staff who are going out of there way to try and resolve the issue.
GP surgery review: middlestown
Title: Rude doctor
Rating: 3 out of 5
Visited: March 2023
I spoke to a male doctor about my daughter having tonsillitis for the 3rd time in a matter of months. Causing her pain, fatigue etc. Now it's getting her down...doctor refused to see her to make sure she hasn't got anything else besides the tonsillitis. So many horror stories of GPs misdiagnosing patients and patients having to go to AandE. Yet we are told not to go to AandE because of the strain. Doctors need to open fully up to see patients and help themselves of this overload and see patients like they used to!! But the doctor I spoke to was extremely rude and arrogant. More or less asking me to diagnose my daughter. I will be complaining!
GP surgery review: orchard-croft
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Have been a patient for years and never had any issues getting an appointment, with the reception staff, nurses or doctors. Everyone is welcoming. Yes the systems have changed. Yes it’s not the same as it used to be. But in my opinion the changes are for the better. Loving the triage system as many time you need to speak to a doctor but don’t actually need to see them. 
Getting a little fed up of seeing negative comments on social media so it’s time those of us who appreciate the team to fight back and sing their praises!!
GP surgery review: orchard-croft
Title: Worse practice ever
Rating: 1 out of 5
Visited: August 2023
Worse GP service ring put in a queue saying on call back  liste never rung back. Tried again a day later put on call back list never called. Called in surgery as useles trying to get hold of someone, got told send a photo of nasty hot rash on leg which we did no doctor rang back nothing or even a face to face appt  So now having to go to A and E and waste their time and spend hrs there waiting to be seen when the GP surgery could have done this and prescribed antibotics. No wonder the A & E hospitals waiting times are so long. 
This surgery has gone downhill.
GP surgery review: orchard-croft
Title: Can't get an appointment
Rating: 1 out of 5
Visited: February 2023
Rung up about walking problems and I hot asked to send a picture, then the doctor rung back and prescribed me antibiotics. How do they know a picture doesn't show everything,