janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: maybury-surgery
Title: Highly Prompt and Efficient Practice
Rating: 5 out of 5
Visited: March 2023
my and my affiliation with the maybury
surgery is more than a decade now, and
I am witness of all the positive reforms
that took place since change of the 
management.
this surgery services, doctors and support staff are
highly prompt, efficient, friendly and
kind. 

there is no better go practise
then this in whole wide surrey
this gp place their patients at the heart of this first-class services and
provide them with immediate treatment in a blink of eye.
the gp offers highly professional services to loads of bame people in maybury. the increase in patient registration numbers and options for checkup are unbeatable. 

highly recommend it
GP surgery review: maybury-surgery
Title: Wasting appointments
Rating: 2 out of 5
Visited: March 2023
Appointment given and booked a week ahead, appointment never happened & no one answers the phones. Appointment was 5.30 on a Friday by 6pm no call so tried to call to see if running late but no one answers. 

This isn't the first time either!

Was a good practice when the actual GP was in the surgery but now, not so good.
GP surgery review: maybury-surgery
Title: Freaking awesome practice with best staff
Rating: 5 out of 5
Visited: February 2023
I never struggle to get appointment. their online appointment system is managed prompetly.

Staff is very kind, friendly and always go extra mile to deal with query. 

Recent addition of services are all up to date and your query is dealt on same day.

Highly recommend.
GP surgery review: maybury-surgery
Title: You never get to see the gp
Rating: 1 out of 5
Visited: November 2022
Attempted to make a appointment 3.5 hours later get a message to say use livi app as no appointments. Tried calling numerous times and phone lines say high number off calls and click off - went in to the surgery and got no issue with phone lines & they have no emergency appointments. I've been trying to get a clinically vulnerable child seen for 3 weeks and no joy!
GP surgery review: southview-medical-practice
Title: Great professional service
Rating: 5 out of 5
Visited: November 2023
Ever since I moved to Woking 5years ago I have always had great service and care, even during COVID when I was checked for bowl cancer they could not do enough for me. And even today a call regarding my medication that I was not expecting and again took time to listen to me. So a big thank you to the staff and doctors at Southview medical practice
GP surgery review: southview-medical-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: September 2023
The team at Westfield/Southview are brilliant. My youngest has some ongoing health complications and the doctors and reception team are always patient, allow me to talk through my concerns and really listen. This gives me such peace of mind I’m being listened to, they act accordingly and treat us as individuals. The doctors we’ve have contacted with have been brilliant and can’t thank them enough.
GP surgery review: southview-medical-practice
Title: great caring service
Rating: 5 out of 5
Visited: August 2023
my wife is having problems with her ears. i called the practice around 4pm on the 3rd and i had a call back giving us an appt at 5:15 pm.we saw the practice nurse who was excellent. we have been with the practice for over 10 years and we have excellent caring service from  from everyone-doctors nurses  pharmacists receptions thank you.
GP surgery review: southview-medical-practice
Title: Outstanding Service
Rating: 5 out of 5
Visited: July 2023
From the first point of contact with the surgery (caring, sympathetic office staff) to seeing a doctor my issue was dealt with professionally and timely. All team members are giving the best that they can.  Many thanks.
GP surgery review: southview-medical-practice
Title: Excellent
Rating: 5 out of 5
Visited: July 2023
Excellent consultation with nurse practitioner. Gave me time and was considerate and friendly. Dealt with a couple of issues for me. Thanks!
GP surgery review: southview-medical-practice
Title: Credit where credit is due
Rating: 5 out of 5
Visited: June 2023
I received a call from a compassionate GP Pharmacist. She was an excellent communicator, knowledgeable, positive and actually listened. She did not try to rush me off the phone like a box ticking exercise like some, answered all my questions/concerns and formed a plan with me to monitor my future medication dosage adjustments. Thank you again :-)
GP surgery review: southview-medical-practice
Title: Took time and care
Rating: 5 out of 5
Visited: June 2023
The GP went beyond his duty
Spent extra time with me on a sensitive matter. Professional examination and took time to contact for a hospital referral. Thank You
GP surgery review: southview-medical-practice
Title: Where is the care?
Rating: 1 out of 5
Visited: June 2023
All I wanted was a dressing changed after my hip replacement as it was very dirty and it was pulling on the staples - firstly I was told the doctor would refer this to district nurse, nothing!  Then a receptionist said nurse at the practice would do it then there was a message saying she was too busy so go to Woking Walk-in centre when I phoned them was told over hour and a half wait which is too difficult so soon after my op but was told there was no nurse there to do dressings that day anyway so I balanced on one crutch and took off the dressing myself in front of a mirror with great difficulty and hope that I have not introduced an infection by doing this - what is happening?  It 2023 for goodness sake not Victorian times!  I am so dissapointed with how things are now.
GP surgery review: southview-medical-practice
Title: Worst staff
Rating: 1 out of 5
Visited: June 2023
I book my appointments three time but without any reason they cancel my appointments when ask the receptionist attitude is so poor and don’t let you talk act like dictators bcz most of them very old and don’t have any patience or temperament to listen to you . Very bad surgery and worst staff in entire uk please don’t register your self with them you will highly regret
GP surgery review: southview-medical-practice
Title: Patient and helpful telephone appointment
Rating: 4 out of 5
Visited: May 2023
Caring pharmacist, listened and gave useful advice. Very impressed. It's been a while since I have seen a doctor in person at the practice, but the pharmacist was very helpful. The nurses are also superb.
GP surgery review: sunny-meed-surgery
Title: Brilliant
Rating: 5 out of 5
Visited: November 2023
This surgery is the best one in this area.
They are super efficient and extremely helpful.
Couldn’t wish for better, thank you
GP surgery review: sunny-meed-surgery
Title: Great experience at flu clinic
Rating: 5 out of 5
Visited: October 2023
I had my flu jab today and was also offered my covid jab. I wanted to praise the staff there who, at every level, from welcoming us in to seeing us out, were friendly, helpful and efficient. Thank you for the positive experience.
GP surgery review: sunny-meed-surgery
Title: Inadequate health services! Refusing to help!
Rating: 1 out of 5
Visited: October 2023
I have been suffering from excess ear mud causing me sharp pain in my right ear. I was advised by the GP to use Olive Oil drops for 2 weeks which have made it worse as the pain has increased and I have lost hearing completely in my right ear and not partially in my left!
I cannot work, I cannot drive as I feel I am dangerous on the road without hearing so cannot take my children to school.
I requested an appointment explaining the situation and was given one for 15 days from today - upon calling the surgery I was advised that they will do nothing as the advice from the GP was clear and was told the only thing I could do is to request another appointment. After doing so and requesting a call back to speak to the GP I received a single text message dismissing my request and advising they will not offer me help!

Truly atrocious!
GP surgery review: sunny-meed-surgery
Title: Flu vaccination
Rating: 4 out of 5
Visited: October 2023
I received a text message to book my flu jab-really easy to do-and arrived approximately 5 minutes early-the car park was full but a lovely lady directed me to the church car park. There was a large queue but I only waited about 10 minutes-a very polite lady was monitoring the queue and jab was done quickly and without fuss-very well run clinic this weekend.
GP surgery review: sunny-meed-surgery
Title: No one answers phone
Rating: 1 out of 5
Visited: October 2023
Extremely poorly on three occasions each time on the phone on hold for over one hour. Was stuck on caller 8 level on all occasions. After no movement I hung up and was forced to go to hospital. Why have a GP practice where you can't get an appointment. I have been trying to get a health check for last 3 years no appointment slots. Why does NHS fund this surgery. Do you actually deal with patients???? As everyone I know can't even get through to even book an appointment.
GP surgery review: sunny-meed-surgery
Title: Closed for pre booked vaccination
Rating: 3 out of 5
Visited: October 2023
This morning, I turned up at the surgery as I had a flu and Covid vaccination booked only to find it closed. Myself, and one other person, who also had an appointment for a vaccine waited approximately 15 minutes and no one turned up. Tried ringing but just got the recorded message to say the surgery was closed.
GP surgery review: sunny-meed-surgery
Title: Nightmare
Rating: 2 out of 5
Visited: October 2023
Having had to park and walk over a mile away because parking not available on site waited over an hour to be seen standing the whole time in a slow moving queue. Having made an appointment seemed irrelevant as no checks on whether anyone had an appointment were done. Wish I had gone somewhere else as the whole experience was chaotic and disorganised
GP surgery review: sunny-meed-surgery
Title: Excellent service
Rating: 4 out of 5
Visited: October 2023
I and my disabled son attended for flu and covid jab. 
Slick professional service with extra time spent with my son.
Really good and kind.
GP surgery review: sunny-meed-surgery
Title: Excellent responsive practice
Rating: 5 out of 5
Visited: October 2023
As carer for my mother the practice is very responsive around concerns & have been very attentive to her needs. Lovely doctors & staff. Always very helpful. Thank you!
GP surgery review: sunny-meed-surgery
Title: They Don't Answer The Phone
Rating: 1 out of 5
Visited: October 2023
Not for the first time, I have had to go in to the surgery as it took so long on the phone. I attempted this morning to book an urgent appointment so phoned at 8am on the dot & was answered with "number 2 in the queue", down to the first caller within 5 minutes. 40 minutes later there was still no response so I went in to the surgery, only to be told they are short staffed, and the process now is to to submit an online form which will be looked at in the next 2 days. This is not the first time I have been left as the first caller for far longer than necessary (once for well over an hour); even on occasions when I have been told to call them rather than do the slow process of online forms.
GP surgery review: goldsworth-park-health-centre
Title: They will never attend you
Rating: 1 out of 5
Visited: November 2023
It is impossible to get an appointment.
They do not offer online appointments booking. They refuse to give you appointments in person. They refuse to give appointments over the phone if the call is later than 10am.
The only way to get an appointment is to call them 8.00 am every day for 2 weeks and only after 2 weeks they will think about giving you an appointment.
Very often you will get emails from them telling you that they are short on staff and they will be closed for certain days.

I am surprised they are still open.
I am moving to a different GP that, at least, can give an appointment in the same call, or online.
GP surgery review: goldsworth-park-health-centre
Title: Incomplete response
Rating: 3 out of 5
Visited: August 2023
A few weeks ago I met with my GP because I had a worrying lump appear under my knee out of nothing. The GP wasn't sure what it was but it was hard so he decided to send me for an X-Ray. 2 weeks passed since my X-Ray so I called up to find out what the verdict is and the answer was, the scan came back normal and nothing else. I didn't go to the GP complaining i wanted a normal X-Ray result, it was about a lump on my knee! Why is there no next step, another scan, some sort of follow up to address the issue I came to them with in the first place. I only got, well if you have another issue you can call up to make an appointment. It's not another issue, its the same issue and you haven't solved it yet. I shouldn't have to take more time off work for this to meet the GP again when he already knows the issue, ridiculous!
GP surgery review: goldsworth-park-health-centre
Title: No service available at this surgery & long waite on phone
Rating: 1 out of 5
Visited: July 2023
Getting through the surgery is impossible without a long wait  every day. The longest I have been in queue for is 1hour and 20mins, but when the phone is finally answered, I get told to call back the next morning as appointments are not available to be booked. For the past month, I have been trying to book a routine appointment and it’s impossible. Why can’t I book appointments in the future like I used to be able to? Waiting for a new system, what kind of excuse is that you are putting patients' health at risk, been told with new system can only book in one day’s advance how will  patience get the time off work to see a gp next day just seems this surgery don’t care about it’s patients at all, even urgent appointments are unavailable and they tell you to go walk in honestly avoid this surge don’t waste your time registering with them because at the end when you need to see a gp they won’t offer you any appointments no matter how desperate or ill you are. Duty of care is just not being met by Goldsworth worth medical practice.
GP surgery review: goldsworth-park-health-centre
Title: Great Receptionists and GP
Rating: 5 out of 5
Visited: June 2022
I have always found the receptionists at Goldsworth Park and York House to be absolutely amazing. I have a long term condition and they have always been so supportive when I need an appointment or have a query. My GP is one in a million and over the past years has given me great advice and has listened to everything I have to say she is a fantastic support.
GP surgery review: heathcot-medical-practice
Title: Disappointed
Rating: 1 out of 5
Visited: October 2023
New appointments system is a disappointment. Basically they have gone for a triage system more or less similar to the one they had during the height of the covid era. I filled in the form then got directed to another form  which gives you options to book on various dates and/or times. But  you don't get the option to know which Doctor you can see. So basically the practice has become faceless and there is no opportunity for you to develop a relationship with a particular GP.  I have gone through a series of locums and GPs at this practice and frankly dislike this. I hanker for the old days that I saw one GP and one GP only. Very disappointed. Time to find an old fashioned GP that understands the point of technology - it is not to alienate patients in the manner which I feel the practice has begun to alienate me. The whole point of local GP practices is that we are involved in our own care and that we see the GP we want. This is not what is happening here. If this is the future then might as well close this place down and have a central hub of anonymous Drs and patients.
GP surgery review: heathcot-medical-practice
Title: Poor service
Rating: 1 out of 5
Visited: October 2023
The service I have received from this practice has been non existent. No doctor appts or nurse appt. I am just told to go to the walk-in. Absolutely pointless.
GP surgery review: heathcot-medical-practice
Title: Poor job
Rating: 1 out of 5
Visited: July 2023
Blood test today.  HCA put on a torn plaster. I did not notice. When I got home I saw that blood had poured out  spilt all over my top and my shorts. Not very professional job.
GP surgery review: heathcot-medical-practice
Title: Poor appointments set up
Rating: 1 out of 5
Visited: July 2023
Popped in and asked for face to face appointment with my normal Dr. I prefer continuity and the relationship build up over many years. Also dealing with locums (i.e. contractors) and other Drs can be quite painful. Was told that the appointment could not be booked because the Dr is on holiday. I said I could wait for the Dr to come back but was told that was not possible. So I asked who was available and was told that they can't  give me an appointment because all slots taken for the next two weeks and they only book for face to face appointments in the next two weeks.  To be perfectly clear the receptionist (at Knaphill) was perfectly civil, polite and friendly. No problem with her. The issue poor management of face to appointments. They sent out a message some months ago saying that we would be be able to book appointments with the a specific Dr when we want. This is obviously not true. No such thing is done.
GP surgery review: heathcot-medical-practice
Title: Minor surgery clinic
Rating: 5 out of 5
Visited: June 2023
This clinic is a great initiative and I received excellent treatment. Far quicker and more efficient than having to wait for a hospital Thank you.
GP surgery review: heathcot-medical-practice
Title: Efficient & caring
Rating: 4 out of 5
Visited: June 2023
Procedure to remove a growth undertaken quickly, efficiently and with consideration. After care information and accessories provided.
GP surgery review: heathcot-medical-practice
Title: receptionist rude
Rating: 1 out of 5
Visited: June 2023
I visited the practice today receptionist at the yorkhouse surgery was really rude, when I asked her name her reply was non of your business. and  I have been a patient with this surgery for 20 years the doctors are amazing,
GP surgery review: heathcot-medical-practice
Title: Simply the best
Rating: 5 out of 5
Visited: June 2023
I was put at ease and the doctor and nurse were both very professional, explaining everything and not rushing me when I asked questions. The small procedure was pain free and everything was
checked and explained as they went along, which is so important.
Punctual appointment, clean room etc. One grateful patient!
GP surgery review: heathcot-medical-practice
Title: Good experience
Rating: 4 out of 5
Visited: May 2023
I recently contacted the practice for chest symptoms lasting 10 days. I completed a request for appointment online. Was triaged the same day and advised I needed to talk to a GP. They gave me  an appt at the Acute Illness GP hub at Woking Community Hospital for the next morning. Prescribed antibiotics and told to go back to GP if not clearing which I did. Face to face assessment in the Hub and follow up appt with GP by phone was excellent. It felt that new processes were in place and my experience was good.
GP surgery review: heathcot-medical-practice
Title: Minor surgery clinic
Rating: 5 out of 5
Visited: April 2023
I attended the minor surgery clinic. Before the procedure, the details of the op and the aftercare required were clearly explained. A follow up appointment was made at the time. It was a pain free procedure resulting in an excellent result. 
I was impressed by the treatment and the friendly professionalism of both the doctor and nurse.
GP surgery review: sheerwater-health-centre
Title: Great Doctors
Rating: 1 out of 5
Visited: January 2024
Brilliant doctors if you have the time to wait around. If you’re hoping to be seen at your appointment time, allow 40 minutes either side because they are never on time and it’s so infuriating.
GP surgery review: arlington-road-surgery
Title: Receptionists not helpful at all
Rating: 2 out of 5
Visited: March 2023
I called this week in order to arrange to discuss with a doctor. They told me for that I have to call at 8:30am in the morning. 
I did that and I was cut off in the morning as there were "high volume phone calls".
I explained to the receptionist what happened and she said it is nothing she can do. I asked her if I can book an appointment with a doctor and she said no. I asked her if I can discuss with a doctor and her answer was "there is no doctor at 11am in the morning, they are all gone".

I am a doctor in the hospital and calling my GP and receiving that answer it really worries me. 

Eventually they told me it is nothing they can do, keep trying and "goodbye", without letting me to say anything else.
GP surgery review: arlington-road-surgery
Title: Gone downhill
Rating: 1 out of 5
Visited: November 2022
After receiving a text about a repeat prescription I was told to phone for a telephone consultation . But phoning at 8.31am just as they open to be told on an answer machine they are at full capacity and to go to A&E or ring 111 is nonsense . No wonder the NHS is failing badly .This  is just about me getting my prescription. Absolutely terrible service and no wonder patients waste other resources they have no choice . This used to be a great surgery . What a terrible shame . Would not recommend to anyone
GP surgery review: arlington-road-surgery
Title: Very Good Practice
Rating: 5 out of 5
Visited: January 2022
The receptionists were very helpful and polite. The nurse doing the ECG and blood test was very pleasant and reassuring. This was my 1st visit to the practice.
GP surgery review: grove-road-surgery
Title: Shocking Customer Care, Impossible to See a GP
Rating: 1 out of 5
Visited: December 2022
I have had an ongoing painful condition for the past year. Early on I had a scan, but since then it has been impossible to speak to my GP. Today I called and was told that they are only seeing people for clinical emergencies - and then without even checking whether or not my case was an emergency, they put the phone down on me without a word of explanation. I could have been having a heart attack for all that the receptionist cared. I know that things are incredibly tough for GP practices at the moment, but the staff at Grove Road seem to have completely lost sight of why they are even there.
GP surgery review: grove-road-surgery
Title: Exceptional Service
Rating: 5 out of 5
Visited: December 2022
I cannot speak highly enough of he whole team at Grove Road , from the Reception staff, nurses, paramedic practitioner to the GPs, all are first class.  My recent experience with one of the locum doctors was so impressive.  I phoned in the morning and was offered an appointment that afternoon.  The doctor was very patient, extremely thorough, kind and understanding of my concerns.  The treatment prescribed was successful and the doctor even took the trouble to phone me a week later to enquire as to my progress.  Over the 18 years I have been a patient at the surgery I have never had anything but praise for everyone I have come into contact with.  Without exception they are approachable and friendly while always being professional.
GP surgery review: grove-road-surgery
Title: Worst Practice in Eastbourne
Rating: 1 out of 5
Visited: March 2022
Grove Road has gone downhill massively over the last few years, having been registered there for over 43 years, they now have just one Doctor, it is nearly impossible to get an appointment, and basically is now pointless being registered there. Such a shame as it used to be great
GP surgery review: park-practice
Title: amazing services
Rating: 5 out of 5
Visited: November 2023
Amazing staff, amazing service, really impressed with this doctors surgery! Wishing you all a very Merry Christmas & a Happy New Year
GP surgery review: park-practice
Title: Effecient Arrangements for Flu-jab
Rating: 5 out of 5
Visited: October 2023
I found that the recent "Flu-Jab Day" conducted at Park Practice was  efficiently operated, with a large number of friendly staff on duty - bravo !