janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: bartlett-group-practice
Title: Worst practice I have ever been with.
Rating: 1 out of 5
Visited: May 2022
I moved to this practice during covid lockdown after I moved to this area. I have lived in South London (other places in the world) and in another area in Surrey before moving here. I can honestly say this is the poorest run doctor surgery I have ever belonged to. It advertisers on its website make an appointment,  however (even if you can get an e-consult as they are usually all gone early in tge morning) there are no such things as making future non-emergency appointments, unless I doctor who you have just spoken to on the phone (because very unlikely you may actually see one in person) has requested a follow up appointment with you. 
Gor me to take time out of my work morning (to be on  the phone for 45 minutes to an hour) to speak to a receptionist (who I have to say are really amazing at this doctors surgery) to request to speak to a doctor,  given a time slot to wait by the phone, and then wait for however long them to call back (I  may still be at work), for a non-emergency appointment is really really ridiculous.  I understand this had to work during covid lockdown time, but we aren't there anymore.  I have been with other surgeries with large amounts of patients also, so that unfortunately is nothing exceptional there, so that is a poor excuse to why they continue to practice thus way. More often than not, the doctor on the phone is rushed, I feel being made to hurry up. I have only had one great doctor experience (my last one and had to take the doctors call during a funeral for goodness sake).  He is an excellent doctor,  I felt really heard. However that has been the only time I have had that experience.  This is not a doctor surgery I would recommend.  Also the waiting area feels really icky. Not a place I actually want to visit. Clinical is a bit of an understament about the waiting area. It is left in the 1960"s and feels like it should belong in the Soviet union. 
Only join this practice if you are happy being treated like a number.
GP surgery review: bartlett-group-practice
Title: Patients are an inconvenience
Rating: 1 out of 5
Visited: May 2022
Saw a Nurse and was told that I needed to see a doctor in 2 weeks. I went to reception where I attempted to make an appointment in 2 weeks. I was told to phone in in 2 weeks and they would put me on the call list but to call early so that I would make it onto the list.
You would of thought that if a medical professional told you that you needed to see a doctor in 2 weeks then you needed to see a doctor in 2 weeks, not go through an additional and needless screening process.
This is a waste of time and NHS funding.
GP surgery review: park-road-group-practice
Title: Poor GP service
Rating: 2 out of 5
Visited: May 2022
I am just logging tickets with symptoms and GP sends a text with a brief response , I
GP should be seeing patient for a face2face diagnosis of condition but on multiple occasions the new norm for the GPs is to work from home electronically on tax payers money - very appalling service , I do not like it
GP surgery review: park-road-group-practice
Title: Very poor practice management
Rating: 1 out of 5
Visited: April 2022
Despite multiple requests this practice has failed to let me have a copy of my records.  The receptionist is rude and obstructive, and seems to think that patients have no reason to make such a request, and written correspondence is just ignored.
GP surgery review: park-road-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
I had reason to have a medical for a new job opportunity. The receptionist was helpful, polite and advised me that due to the surgery being extremely busy, the quickest way to get an appointment was to use e-consult. By using this facility I was able to outline my situation and requirements. I  received an SMS within 30 minutes requesting me to call the surgery. To cut a long story short, again the receptionist was excellent and helpful. Within minutes I was provided with a GP’s appointment plus a separate one for a blood sample to be taken ( for my medical) and as my work is overseas I was also provided with an appointment to see the Travel Nurse to get advice on anti-malaria preventive measures. I was impressed with the service provided but also with the assistance from the receptionists. I have been with the Park Road surgery for 10 years and always received good treatment.  All staff that I have met have been courteous, helpful and professional.
GP surgery review: park-road-group-practice
Title: Awful
Rating: 1 out of 5
Visited: March 2022
Been with the practice over 40 years on and off. Used to fantastic, awful since merged with heatherside and old dean. All care and consideration is gone. You have more chance of meeting the pope than getting to see a doctor now. Still in November 2022 has automated message saying very busy because of Covid. You then have to reveal intimate details to unqualified reception staff to get a phone call from a doctor. Then asking for photos and other information rather than an appointment. They should be ashamed of themselves, shocking practice. Would leave if they hadn't taken over all the practices in the town.
GP surgery review: park-road-group-practice
Title: Terrible service before and after the Pandemia
Rating: 1 out of 5
Visited: February 2022
I have been within the surgery for a couple of years, previously I was part of Heatherside Surgery who were fantastic.
Since moved to Park Road Surgery in Camberley, it has been a nightmare.
Receptionists are rude and unfriendly, they know more than the doctors and won't give you any appointments even if you mentioned is personal and don't want to discuss it on the phone.
There has to be some privacy especially when they are not prepare to some of the issues we need to discuss with the doctors.
Before the pandemic was exactly the same, but now with the excuse of Covid, they continue having the same attitude. The surgery is still responding as if we were in lockdown although the rules had been lifted by the government.
We are not calling because of Covid symptoms but others, so why do a receptionist has to decide if I can see a doctor or not?  I have been waiting for 2 years to discuss my situation and concerns that are not related to COVID and again, today I tried and the only response I got is that they'll send me a message to see when they can receive me. I work full time and have kids so I need to see availability and to wait for a text to tell me when they can see me is not good enough. The worst part is that when I questions if the appointment is not suitable, they told me to call them back to inform is not suitable.  So, what to have another text with a different date or time by text and if not the same process? What a waste of time.
This surgery is totally a disgrace, I pay my tax and I am entitle to receive a service. Any other surgery around UK is working as normal, so what makes them different!.. We all have suffered enough with Covid to continue suffering unnecessary delays on our own health to continue begging for a doctor to see us and only attend us by phone. Some symptoms have to be reviewed and checked face to face.  Please stop the excuse of Covid and move on as we have all done. We all are working as normal and commuting and expose to the same as you, but that doesn't excuse us to stop working or doing everything remotely or by phone.
This surgery needs major changes on the way they are operating
GP surgery review: upper-gordon-road-surgery
Title: Rude Reception staff
Rating: 1 out of 5
Visited: January 2022
Have had the most unpleasant experience here with very rude receptionists barking "What do you want" out of the speaker from behind the closed reception door. Would not recommend anyone to join who is in frail health - you will be intimidated even before you get to see a clinician,.
GP surgery review: clarence-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
Booking through the e-consult was easy and straightforward and the receptionists were extremely helpful when we needed to check details about our appointment. 
My daughter was made to feel very comfortable during her procedure, and both the GP and nurse were brilliant. A very positive experience, thank you to everyone at Clarence Medical!
GP surgery review: clarence-medical-centre
Title: Great doctor
Rating: 4 out of 5
Visited: August 2022
Been finding hard to get appointment and with different ways to communicate with the practice through e-consult. When seeing a doctor it was great relieve and couldn’t have asked for a better doctor . Thank you 🙏
GP surgery review: clarence-medical-centre
Title: Exemplary care
Rating: 5 out of 5
Visited: August 2022
I cannot praise the Clarence team enough. All are caring, considerate and give their all. I am always so well looked after. Thank you so much. Keep up the good work.
GP surgery review: clarence-medical-centre
Title: Good service
Rating: 5 out of 5
Visited: August 2022
I needed a procedure at the surgery.  Everything was explained to me and it was all carried out in a professional and friendly manner
GP surgery review: clarence-medical-centre
Title: Only few good GPs
Rating: 3 out of 5
Visited: June 2022
The practice has few amazing GPs who are great and actually doing the right thing for you. 
Majority of GPs at this practice are difficult, not listening and jumping in to very generalised assumptions. I'm sure the reason for the visit is to check the individual in front of you and ask the right questions.  I understand that we are all busy and jobs are demanding, however professionalism and compassion are very basic things to expect when you are unwell.
GP surgery review: clarence-medical-centre
Title: Excellent care
Rating: 4 out of 5
Visited: May 2022
One of the Senior GPs has been supporting me through an extremely difficult time at home, which has had a serious impact on my own health. She has allowed me to book regular face-to-face appointments and having a doctor to offload to has not only made me feel supported and looked after but has also given me the reassurance that there is someone who understands the situation, should things escalate. 
I recently saw one of the newly-appointed, junior doctors as an emergency appointment for a flare-up of a chronic health condition and he was extremely thorough and very personable. A few weeks later, some of the symptoms returned and I completed an e-consult online. The doctor issued a prescription for me within hours and I was able to pick the medication up from my nominated pharmacy on the same day.
Earlier in the year, when I contracted COVID, I was called by the ‘Oximetry at Home’ service, who monitored my condition remotely for almost 2 weeks. At one point, there was some concern about my oxygen levels and they sent an emergency doctor out to check up on me. I had no idea that such a service existed locally but it really was first-class, with someone calling me almost every day until I tested negative again.
I have had my fair share of bad experiences with the NHS, and this practice, over the years but, with all the pressures on the service at the moment, I think Clarence Medical Centre should be applauded for the excellent care that they are now providing. Admittedly, it can be difficult to get through to the surgery at times, but I find that the receptionists do their best to get you what you need under, what must be, difficult circumstances for all the staff. Thank you to all involved.
GP surgery review: clarence-medical-centre
Title: Unable to get an appt.
Rating: 1 out of 5
Visited: May 2022
Obviously too busy to cope as trying to see a Dr here is impossible. Only Twice this year ( thankfully) I haven’t received so much as a call back and whist i must appreciate how busy a surgery must get, don’t have any expectations if you are looking to register or get anything back however basic your request for medical guidance may be. Disappointing.
GP surgery review: clarence-medical-centre
Title: Impossible to contact.
Rating: 2 out of 5
Visited: April 2022
Sadly this surgery has gone downhill fast.  Impossible to get through on the phone to and you cannot submit e consults via their website.  Next to useless as a result.
GP surgery review: clarence-medical-centre
Title: Great doctors shame reception let them down
Rating: 3 out of 5
Visited: March 2022
All the clinical & nurses staff are always brilliant, i cannot leave a bad reveiw the problem lies with reception and i think there needs to be a refresher training. I was in A&E and the doctor that saw me said i needed to see a gp to get prescribed on thyroid medication as soon as possible urgently. I called the surgery, explained the situation the receptionist had a very cold telephone manner and said i needed to wait for an appointment next week. I said can you please put me on triage list so doctor can decide and she reduced me to tears because the least she can do is let the doctor on call decide if its urgent or not. I then wrote an email so theres something in writing as i felt waiting till next week wasnt the right thing to do while im so unwell in A&E. and luckily that time my message was sent to doctor on call for triage who then decided. I got a call saying they wanted to see me asap to give me medication. Its a shame i had to go the extra mile to feel listened and reception shouldn't triage themselves.
GP surgery review: sheet-street-surgery
Title: Telephone Consultation
Rating: 5 out of 5
Visited: May 2023
Telephone consultation was easy to set-up, very convenient and just as effective as a face to face consultation.
GP surgery review: sheet-street-surgery
Title: Great service
Rating: 5 out of 5
Visited: April 2023
GP called me, discussed my ongoing health, gave me time to explain, not rushed.  I feel I am always listened to and treated with care, respect and compassion.
GP surgery review: sheet-street-surgery
Title: Great practise
Rating: 5 out of 5
Visited: April 2023
Receptionist are absolutely fantastic so helpful at all times a massive thank you very much for all your help when I ring .
I know your job is demanding but I think you cope exceptionally well some more than others but all great
GP surgery review: sheet-street-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: February 2023
My phone call was dealt with efficiently by receptionist.  Appointment made within minutes. Nurse was excellent,  she then confirmed with a doctor who checked my injury  quickly and efficiently . Could not have wished for better. Extremely grateful
GP surgery review: sheet-street-surgery
Title: Highly Recommended!
Rating: 5 out of 5
Visited: February 2023
Really professional, very kind and friendly. Definitely better than some of the other surgeries in the Windsor area.
GP surgery review: sheet-street-surgery
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
Always accommodating and helpful
Excellent doctors and  reception staff. Always try to offer solution or alternative appointments. Website very easy to use
GP surgery review: sheet-street-surgery
Title: Great Services
Rating: 5 out of 5
Visited: January 2023
Received an unexpected call from my GP today following my return to work after surgery several weeks ago and our conversation last week about my phased return.
Couldn’t have asked for better service from my GP surgery, so thanks to you all!
GP surgery review: sheet-street-surgery
Title: Great practise
Rating: 5 out of 5
Visited: January 2023
Thanks to the GP being so thorough  they identified I was pre diabetic. I was put on the NHS prevention programme really quickly and they also talked through potential causes. I was contacted a few months later for a follow up blood test which was done really easily at the surgery. Great practise from the receptionists, nurses to the GPs. Thanks to them being so efficient I made positive changes in my life and feel much better and healthier.
GP surgery review: sheet-street-surgery
Title: Life saving care
Rating: 5 out of 5
Visited: January 2023
I attended surgery suffering shortness of breath. I was sent for a chest X-ray and also a blood test and ECG. On seeing the results of the ECG an ambulance was called and I was sent to Wexham Park. A CT scan revealed two large blood clots, one on each lung.
GP surgery review: sheet-street-surgery
Title: Excellent Patient Engagement, Consultation & Treatment
Rating: 5 out of 5
Visited: December 2022
Feedback associated with my recent experience of the surgery and doctor - specifically a series of blood tests (initial, results, further tests and investigation, etc.). My experience from getting access, making appointments has been great, without issue and without challenge; all extremely easy and timely in nature. The best part of the overall experience and the real focus of the feedback here is associated with the superb engagement, dialogue, consultation and appointment (s) experience with the Doctor and nursing team at the surgery. Time taken to understand concerns, issue; prompt results and time taken to explain in detail generic as well as specific results. Absolutely no issue or question raised in booking additional tests to provide further analysis into specific areas. Recommendations made in terms of treatment and steps that I myself could take to address and improve certain elements needing focus. This was all done in a consultative fashion which at no point did I feel that I was being talked at or told. Highly engaged and more of a conversation, dialogue and consultation. The Doctor was also pleased to listen to the reading I had myself done to understand results and we openly discussed my thoughts and actions and steps I had taken. I felt that the Doctor saw this as positive and not negative. We actively discussed my reading and investigation and agreed on a number of them in addition to his diagnosis and "prescription". This helped actively develop next steps and focus. Really and very much appreciated and very much a part of me feeling that I was being looked after at an individual level. Never have I felt rushed, that my treatment didn't matter and never felt like just a number or just another patient. I have also received follow-up calls from the nursing staff and have received follow-up dialogue around results and treatment without the need to chase of being left in a position of wondering. My overall experience has been excellent and it has been exactly what I had hoped for. Great work, great service and excellent patient care. Thanks Sheet Street Surgery and the whole staff from reception, through to nursing and doctors.
GP surgery review: charlton-hill-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: August 2022
All the staff at the surgery were kind and extremely helpful. At a point when I needed urgent treatment the whole team pulled together to provide a seamless system from start to finish. There was no such consideration as time. I needed urgent treatment and that was all that counted.
GP surgery review: charlton-hill-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: August 2022
When we moved we had the the good fortune to live in the post code that led us to Charlton Hill surgery. We have always been treated with staff, medical and admin,in a positive and welcoming way. Over the nine years people have moved on
but the ethos of the surgery has remained the same. Have nothing but praise for this practice.
GP surgery review: charlton-hill-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
Our 13 month old daughter was feeling unwell with a temperature, cough and heavy breathing. She had these symptoms for three days before we called the surgery. On the day we called, the surgery squeezed in an appointment to see our daughter, produced an initial diagnosis and informed us of the next steps. All the staff we very helpful and supportive. Much appreciated.
GP surgery review: charlton-hill-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: August 2022
So glad that when we moved to this area that Charlton Hill surgery was able to accept us patients. We have always been very happy with all aspects of our care. The receptionists have always been helpful and accommodating as have the doctors and nurses. What more can you ask for when you have a medical problem?
Understandably getting to speaking to someone on the phone can take time and getting appointments at this moment in time for non urgent matters isn’t the same as before covid . But that applies to all surgeries who are all operating under the same conditions.
GP surgery review: charlton-hill-surgery
Title: Efficient
Rating: 5 out of 5
Visited: May 2022
My Mother is a patient and is 90 , I deal with all her communication with the surgery, but I live in Shropshire. When I call for help whether it’s for medication, help or guidance the reception team are so kind, efficient and always so supportive, their kindness towards me and my Mother is amazing. I always feel assured that my Mum is in fantastic hands. Living that far from Mum is hard, but her Surgery is brilliant.
GP surgery review: charlton-hill-surgery
Title: There when you need them
Rating: 5 out of 5
Visited: April 2022
I appreciate how difficult it has been for the NHS during the pandemic, and I can understand that you might currently have to wait a couple weeks for an appointment to see a doctor. However, when you really need an appointment for something that is potentially critical, I found that Charlton Hill will do all they can to see you, or get a doctor to call you the same day. I cannot fault Charlton Hill. All the staff there are amazing. 
The NHS is a fantastic organisation and we should all praise the front-line staff for the relentless care they have delivered during the pandemic. They really do care about their patients' health and wellbeing. Thank you.
GP surgery review: charlton-hill-surgery
Title: Very disappointed
Rating: 0 out of 5
Visited: March 2022
I hardly ever use the surgery or see a GP, however I am very disappointed as when I had to call into the surgery today to speak to a GP, mine was not available. I found the doctor not particularly helpful and quite dismissive. I was quite surprised at how brisk their attitude was. Very disappointed!  
But fortunately having called back to reception, thank goodness for a fab receptionist, she was great.
GP surgery review: charlton-hill-surgery
Title: First class Practice.
Rating: 5 out of 5
Visited: January 2022
I am extremely appreciative of this Practice. Having lived Overseas for 24 years prior to moving to Andover, I can only say that Charlton Hill matches the best I found in Europe. I feel safe as one of their patients and am hugely glad I chose this Practice.
GP surgery review: fordingbridge-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: March 2023
Easily completed anima, which was reviewed with a phone call that afternoon, I was asked to attend the surgery within half an hour of the phone call, saw a wonderful GP who diagnosed and prescribed what I needed, excellent friendly staff and professional service.
GP surgery review: fordingbridge-surgery
Title: Poor appointment system
Rating: 2 out of 5
Visited: March 2023
Wanted to speak to my G.P. Filled out the form on a Monday a G.P. rang on Friday (not my G.P.) The doctor asked me what I wanted to do!  Wasn’t entirely satisfied with outcome.  Phoned practice to request appointment with my G.P. on the same day.  Was told that a Dr will phone on Monday to talk to me to confirm if I can see my own G.P.  What a farce.  This practice my be good at some things  but Mental Heath care is not one of them.  My own G.P. is great when I can get to see her.  Perhaps the practice has taken on too many patients and is unable to cope with demand.
GP surgery review: fordingbridge-surgery
Title: Very good surgery
Rating: 4 out of 5
Visited: March 2023
I have regular blood tests and the surgery are very punctual with the booked times. The nurse is friendly and efficient. Overall good experience.