janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: lion-health
Title: Dreadful very very difficult to get an appointment
Rating: 1 out of 5
Visited: November 2022
I feel that I have to chase and chase to get help and information about my medical conditions once I have had a scan at Russell Hall or if I have any blood tests again I have to telephone the surgery again and again and can't get through for ages I have been 93 in the que on the telephone.  I have been so poorly for a long time due to my Cancer and the side effects of the radiation treatment after all this time.
After a visit a few days ago to Russell Hall hospital I have now been told I have lymphoedema.  This is what has been causing the Cellulitis in both of my legs the swelling and the pain is unbelievable I feel that I have had very little help and care. I feel as though no one cares about me and I have been messed about so much concerning my diagnosis it is frustrating and frightening. The reception staff try to do their best but I am fed up of going round and round in circles I do not know what help I can get or where to go for these latest conditions or if there is any treatment to help me.  I need to speak to a doctor but again when will I be able to get an appointment.  Apparently I need some surgical stockings I have been given a form to fill in by the reception staff at Lion Health and told to measure my legs myself and take the form back before the GP can order them.  I need my legs to be measured by a professional it's so important to get this done correctly and I can not do it myself.  They won't help me I need blood tests which have been requested by the Doctor the appointment was cancelled weeks ago and I have not heard from the nurse to make a new one.  I really could do with some help I have been sent some meds and I don't know why or what they are for.
GP surgery review: lion-health
Title: Bad
Rating: 3 out of 5
Visited: November 2022
I have tried for 4 days to get appointment with GP still not able to get one. I had to 111 in the end as I could get an appointment /or call back. I was one day 102 in line and other 75 line really good. Just too big and not copping with level of people I work so getting thought is not great. Will be looking for a new GP where I can be seen. would not register with them.
GP surgery review: lion-health
Title: Feeling suicidal
Rating: 1 out of 5
Visited: October 2022
I currently have a medical problem and over
the last 3 weeks I have had a phone
appointment with a doctor, a face to face
appointment with a nurse and a face to face
appointment with a dermatologist but the
issue hasn't been resolved. The problem is so
bad now that I am suicidal. I phoned the
surgery for an appointment this morning and I was begging for help and told the receptionist I was suicidal but she was very abrupt and told me there were no appointments of any type left today and that I need to go to the walk in centre at the local hospital. I told her I have already been there recently and that they had just told me to go back to my GP. I cannot tell you how this has made me feel, she told me l'd already seen several medical professionals and there is nothing else they can do for me.
I'm already thinking of suicide and the lack of
compassion from this receptionist has
absolutely floored me. I have non Hodgkin's
lymphoma so I'm already anxious and the lack
of care and compassion shown to me this
morning has heightened the anxiety to a new
level.
I then went to the surgery itself and once again explained what I’ve said above. The lady said she’d get a doctor to phone me but would only address my mental health and not the issue causing it. I told her there would be no point because the root cause would still be there and that I have spoken with the Samaritans already. I find it beggars belief that in 2022 a suicidal person is brushed aside and shown no care whatsoever. The attitude given to me has only compounded the suicidal feelings - thank goodness the Samaritans are taking the time to speak with me.
GP surgery review: lion-health
Title: dreadful service
Rating: 1 out of 5
Visited: September 2022
Cannot get doctors appointments when you are ill. Telephone lines open and you are 72 in the queue. After 75 minute wait all appointments are taken.

I was acting for a 93 year old. Referred on 2 seperate by district nurses. Once told the surgery nurse would visit him and once told a doctor would visit him. On both occassions the surgery nurse phoned and said she did not do home visits dispite the patient being disabled and having no independent transport and being ill.
I tried to make appointments for a long term condition review, a covid booster, and a flu jab. I was told this required 3 seperate appointments despite the pharmacy on the premises insisting that the covid and flu must be given together.
I could list many more dissatisfactions in recent months but it is simpler to say has too many patients and cannot cope. I am actively searching for another surgery. Very angry and very dissatisfied.
GP surgery review: lion-health
Title: Excellent care, service and Understanding
Rating: 5 out of 5
Visited: September 2022
Lion Health and its staff have been my GP practise since it was originally at Worcester street. 
Often I hear from friends, family and colleagues that they are not happy with the service - however I can genuinely say that each part of the practise has always provided me with the best care. 

From the Administrative staff, Nurses, Allied Health professionals and Doctors - I have always felt heard, treated and cared for.

As the general public and even more so since Covid 19 we want everything done faster than imaginable, but with a practise like Lion Health serving such a large constituency, the work must go both ways.

Yes it can be hard to get an appointment, Yes you have to wait along time on the phone and often start ringing before the phone lines are open - but what is the limit for your own health?

The staff at Lion Health are human, they work to the maximum capacity possible, they understand your frustration but often have a variety of guidelines in place to priorities specific patients and emergencies. 

I work for the NHS, I saw covid on a very low scale and it was horrifying, I have worked clinically and administratively and 99% of us want the very best for every patient we come into contact with. 

So next time you use your GP service or any other NHS service that we are beyond lucky to have, please remember to work with them as much as they work with you. Appointments come out at 8:00am - ring at 7:55, get in that queue and be kind to whoever helps you.

I don't have enough words of gratitude to this GP Practice, but will never stop saying thank you!
GP surgery review: lion-health
Title: Frustrating Contact Service
Rating: 1 out of 5
Visited: September 2022
Been trying to get through for two days phoned at 8am both days automatic vice saying all appointments filled line go's dead trying to make telephone contact both days after 2pm waited in a queue got to last 1 get cut off try again while in queue get to number 7 cut off again same thing both days
need antibiotics for bladder infection not well enough to get there by car at a complete loss as to what to do now I'm in my 70s what a discrace.
GP surgery review: hill-top-medical-centre
Title: Rude staff
Rating: 1 out of 5
Visited: January 2023
As everybody knows they tell you to call up at 8am for an appointment, however I'm pretty sure the phones aren't even turned on until 9am. I have myself walked into the doctors surgery after waiting for an hour on the phone, to see two receptionists sitting there not answering any calls with nobody in the surgery.. One of my worst experiences is trying to get an appointment for my child who had a serious ear infection at the time, in which they told me I would have to wait 1 month just for a telephone consultation and that I'm not allowed to walk into the surgery to ask for help and they will not book any kind of appointment unless its via telephone. She also made a very rude remark and said whilst I'm hear talking to you, I could be answering calls instead. Excuse me ??! As always, I end up calling 111 because the staff are not helpful -and they always manage to get me an appointment either to speak with a doctor the same day or to be seen at the hospital. Its shocking that illnesses are not taken seriously, which could easily be treated by your own doctor but instead is wasting hospital cares time when they could be dealing with more urgent matters!!
GP surgery review: hill-top-medical-centre
Title: Much improved
Rating: 4 out of 5
Visited: January 2023
Had long consultation with GP today.  Felt I was being listened to and understood. This was followed by new meds and very useful links via websites.
GP surgery review: hill-top-medical-centre
Title: Lost all faith in service
Rating: 1 out of 5
Visited: November 2022
GDPR is an increasing problem at hilltop medical centre.
My child has severe mental health issues and I was reprimanded by one of the doctors on the telephone for taking up a space on the call back service expressing she was already running behind and didn’t have time for my specific query I was at an all time low and was crying out for help but was made to feel worse than before I had picked up the phone.

No follow up review of medication was given as suggested after a 4 week period and no discussion was had on how to go about obtaining this.
I received no information about how or why I was prescribed medication.

Now my smear test is due and I don’t want to book it after losing all faith in the new owners.

I was unaware it has changed hands and after a very concerning special measures review by CQC I will be seeking a new GP surgery immediately.

I feel for the handful of kind receptionists trying to provide a good standard of care to patients, unfortunately when mapping the patients journey this standard isn’t met throughout the entire service and ultimately is what will lose them many life long patients.
GP surgery review: hill-top-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: August 2022
Cannot get an appointment. The answer the everything is phone at 8am. 100 in the queu. You might get a random call at a random time of the day back if you are lucky. Apparently there is no practice manager there or any manager. The building is empty. Doctors still working from home. Don't bother move if you can.
GP surgery review: black-country-family-practice
Title: Really helpful
Rating: 3 out of 5
Visited: June 2023
In the last two days I have had to contact the surgery for two different reasons and on both occasions the staff went out their way to solve my queries
GP surgery review: black-country-family-practice
Title: Excellent patient experience
Rating: 5 out of 5
Visited: June 2023
The nurse made me feel at ease and fully reassured. The care and compassion she delivered was outstanding whilst protecting my dignity throughout. Thank you.
GP surgery review: black-country-family-practice
Title: Good staff
Rating: 4 out of 5
Visited: June 2023
Today has been one of the better days ive had seeing a doctor usually they dont tend to listen but this lady doctor was amazing she made me feel at ease took time to listen to me and was prepared to do what it took to get the issue resolved.
GP surgery review: black-country-family-practice
Title: Awful Pratice, Shocking Management
Rating: 1 out of 5
Visited: June 2023
Seriously Shocking service, replying to customer reviews by saying sorry we are more busy, is not an acceptable answer, rude staff, no appointments. Needs closing down, and where is the Regulator when you need them.
GP surgery review: black-country-family-practice
Title: Complete and utter rubbish
Rating: 1 out of 5
Visited: June 2023
Can never get an appointment, reception staff are so rude and just keep referring to 111. A lot of management issues, I don’t know how this Pratice continues to run, failing the local community it’s supposed to serve, all funding should be withdrawn, think the CQC needs to come in and take over services urgently.
GP surgery review: black-country-family-practice
Title: Reception and phone staff
Rating: 4 out of 5
Visited: April 2023
Always really helpful and polite … friendly and have always helped when needed. Used call back and was better than waiting in a queue.
GP surgery review: black-country-family-practice
Title: Awful
Rating: 1 out of 5
Visited: April 2023
Telephone lines are always on a queue. 
Never any appointments. 
Emergency’s appointments never available and always advised to call 111 or go to walk in.
Letters and paperwork requested from hospitals takes forever delaying treatments.

The Dr’s are good - if you ever get to see one. But in the past 3 years I have only been able to get an appointment for my daughter under 4. I have not been seen for my health issues and have always had to go to walk-in or A&E after calling 111.

Trying to make a complaint or speak to someone about the issues is impossible and the practice is failing the community by allowing standards to fall.
GP surgery review: black-country-family-practice
Title: I am troubled
Rating: 1 out of 5
Visited: April 2023
Appointments for the doctor have become problematic now there are no appointments she must have waited hours in line on the phone and in the end they say there are no appointments I am outraged and troubled I am sorry
GP surgery review: black-country-family-practice
Title: Attrocious service
Rating: 1 out of 5
Visited: April 2023
Called and 8:05 and pressed 1 to be in the que. Got a call back at 10:03 which I missed due to being at work and not being able to answer right away. Called back immediately: 'You are caller number 1 in the que''. So far I have been caller number 1 for 1 hour and 20 minutes.
I have been trying to book an appointment to get a referral for over a week now. The appointments are always gone by the time the phone is answered, or they call back once my turn in the que comes. Been advised to go on NHS app to book the night before - nothing. Regardless of when you log on, there are no appointments on there ever.
It's a shame that local GP surgeries are not taking patients, otherwise I would have left ages ago.
GP surgery review: black-country-family-practice
Title: Great Practice
Rating: 5 out of 5
Visited: April 2023
After not feeling well for a while I did the dreaded call to the doctors I was number 21 in qué took 8 mins which wasn't bad at all. I didn't expect to get an appointment but I spoke to a lovely lady who made me relax as I felt quite upset and up tight she was lovely. I got a telephone appointment that day. I spoke to a lovely doctor who went through all kinds of things at the end of the call I felt like I was getting somewhere to finally start feeling better. This morning I had a txt message saying book a telephone appointment. So I called again and was 6th in qué didn't take long this time I had a lovely lady again not sure if she was the same as the first but both were so nice and friendly we were even laughing on phone this morning. She sorted me out with an appointment within the next 2 weeks. I very rarely go to the doctors I'm a strong believer in not taking up appointments because I have just sneezed. But my experience was very very good from start to finish and in between. Thankyou so much Paula x sorry if there are spelling mistakes ect
GP surgery review: bellevue-medical-centre
Title: Professional Services
Rating: 1 out of 5
Visited: September 2023
The nurse carried out the blood test has been very professional in terms of skill and attitude. My blood tissues are very narrow  but she was able to complete the blood extraction work successfully in the first attempt (same for my last blood test with the same nurse) whilst from my past experiences, it normally took multiple trials. Besides, she is very friendly and proactively offered to perform the flu jab for me so as to save me from separate visit.   Very pleasant and thankful experience!
GP surgery review: bellevue-medical-centre
Title: Great Service
Rating: 5 out of 5
Visited: September 2023
I accompanied with my husband who had an appointment with the GP. The nurse who served my husband is very friendly and proactively offered to perform the flu jab for me so as to save me from separate visit in considering I’m an elderly over 80, even though I didn’t make an appointment.   The process was painlessly completed under her professional hands.  Very pleasant and thankful experience!
GP surgery review: bellevue-medical-centre
Title: Great Nursing staff
Rating: 4 out of 5
Visited: August 2023
Every single time I see a Nurse they're always so friendly and make you feel comfortable! I had some bloods redone today and the nurse took her time out to be lovely to my curious 6yr old. She was so patient, so friendly and did her job so well. Thankyou.
GP surgery review: bellevue-medical-centre
Title: Helpful GP
Rating: 4 out of 5
Visited: August 2023
The GP was helpful and listened to my concerns. I now have next steps for my treatment and feel better knowing I will be given care soon
GP surgery review: bellevue-medical-centre
Title: Swift service when appointment possible
Rating: 4 out of 5
Visited: August 2023
For a blood test following a text from the surgery as part of a screening and awareness campaign the first available appointment was two weeks later.  Good reminder by text the day before.  The appointment was a few minutes late and the procedure was extremely smooth.  They also agreed to do a quick further blood pressure test at my request which was appreciated.
GP surgery review: bellevue-medical-centre
Title: Bad practice
Rating: 1 out of 5
Visited: August 2023
They never give u appointments when u call them. The receptionists are rude. The doctors don’t take you seriously when u see them about ongoing problems. I’m thinking about Changing Gp to be honest.
GP surgery review: bellevue-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: August 2023
My visit involved a particular test I was about to have conducted on me for the first time. I was naturally extremely nervous about it. My BP was too high as well as a result. But the nurse who took care of the procedure was incredible. She calmed me till my BP came back to normal. Spoke to me in great detail of the test and then during carrying it out, eased me so well into it, it was done in no time. She acknowledged my fear and nervousness and then comforted me through it. Couldn't have been a better experience.
GP surgery review: bellevue-medical-centre
Title: Great practice & really helpful staff
Rating: 5 out of 5
Visited: August 2023
Thank you very much. Always available to support me and answer any queries I have. Everything is very good.
GP surgery review: bellevue-medical-centre
Title: Good and competent practice
Rating: 4 out of 5
Visited: August 2023
The Nurse who attended to me was lovely, patient and listened to everything I told her and also explained everything that was done in details.
Good practice and patient was put first.
GP surgery review: bellevue-medical-centre
Title: Reliable service
Rating: 5 out of 5
Visited: August 2023
Had my usual medication review with pharmacist always polite and friendly and offers advice and talks to you
About any issues etc it’s so much better have a clinical pharmacist on hand when chasing up prescriptions or reviews.
GP surgery review: regis-medical-centre
Title: What can I say ****
Rating: 1 out of 5
Visited: April 2023
Never can get an appointment when you need one
Prescription times are atrocious.. always put in 7-9 before date ... Never ready ... This time I was told it was too early ... No it wasn't ... And by the time I'd told them and they agreed to put in they were a week late so causing a lack of medicine for patient... Why aren't these members of staff being held to account for their mistakes 
It's not good enough
Anima system is completely rubbish ... It needs to be put back to what it was where you could go on and book your own appointments and send messages to surgery 
Please sort this out
GP surgery review: regis-medical-centre
Title: terrible
Rating: 1 out of 5
Visited: April 2023
can not get an appointment via the App, l have told by three doctors over two months that l need a blood test to check my levels but no appointment. i can't get to speak to anyone and can't get on to the App. Rubbish
GP surgery review: regis-medical-centre
Title: Utterly atrocious service
Rating: 1 out of 5
Visited: March 2023
As I am writing this my wife has now been on the phone for over an 90 minutes trying to speak to someone to get pain relief as she is undergoing cancer treatment. She has been number 2 in the queue for over 25 minutes! We have been with this practice for over 28 years and this practice has got worse over the years to the point where we are going to change practices. It has been going downhill for years but the introduction of the new anima app has been a total disaster. They know it's not working but persist with it. I pity the older people who need an appointment. I have been in the waiting room where they have actually recommend you go to A & E.
If you are thinking of joining this practice - avoid!
GP surgery review: regis-medical-centre
Title: can not get appointment or call back
Rating: 1 out of 5
Visited: March 2023
I tried to get an appointment on Anima at 8am but was full. Went to surgery on day off at 8am and was full. Told to go a&e.They gave me a letter for Dr to refer me for a scan. Handed letter on 13/3/23 and did not get call back till 23/3/23 11days later. I work full time and start at 7am. I am still waiting for scan and still in pain. I find this disgusting and there is no duty of care. I am now in contact with my local mp
GP surgery review: regis-medical-centre
Title: Complaint for Regis Medical Centre
Rating: 1 out of 5
Visited: March 2023
It is next to impossible to get an appointment at this practice. The online Anima system is completely useless and they don't even let you book appointments over the phone or in person anymore. I am lucky, o can use technology, but there are tons of people out there who can't. All I want is an appointment to talk to someone about my mental health, I'm depressed a lot of the time and I want to discuss getting an assessment for autism for myself. Please for God's sake change the booking system!!!!!!!!! People out there need help and you're only giving them one way to try and get it. I'm fuming about the whole situation and I bet a lot of other people are, I've seen people's accounts of their experiences and how they've changed doctors, I may have to think about doing that myself. Vulnerable people out there need to see a doctor and they simply can't. R

Rant over
GP surgery review: regis-medical-centre
Title: Rubbish services
Rating: 1 out of 5
Visited: February 2023
Reaction are useless ordered perceptions the other week went to collect  just over a week later for they lazy receptionist to not print it off so was not ready to collect from. Pharmacy. Went today to collect my sons that I ordered over  week ago to e told that I had ordered to early  and that they would print it and get it sorted today. For me to the  check the perception I had at home to find out that They had changed the date on thwre computer date to what I had on the last perception they gave me.
GP surgery review: regis-medical-centre
Title: Rubbish
Rating: 2 out of 5
Visited: February 2023
I ordered my medication on 19th Feb and when I received it one item was missing. I thought that I must have forgot to order it so went online to order it only to discover that I had in fact already done so. It said status, undetermined. I rang the surgery this morning to find out what the problem was to be told that I needed a review even though I had recently had a COPD check and the medication required was discussed and agreed that I should carry on with it. I didn't even get a text message requesting I make an appointment for a review. The person I spoke to couldn't put a request in due to the criteria of this new stupid Anima Health system. I have got to go online at 8 in the morning to put in a request for a ring back which will be a waste of time as even at 8 there won't be any appointments available. I will run out of my tablets before the end of the week.