janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-kiltearn-medical-ctr.
Title: Unresponsive and inadequate
Rating: 1 out of 5
Visited: August 2023
I've been trying to access HRT from Kiltearn since January. When an item I've prescribed isn't available, it requires a new GP appointment, or a phone call with the practice pharmacist which either isn't possible (no appointments, try again next week, and the next, and the next or takes many days and even then the new prescription is also unavailable). I'm now out of my prescription entirely and cannot get an appointment to renew it, and the online 'patient access' says I cannot use repeat prescription services online. I have signed up for private HRT services after 6 months of heartache and hassles - so at least someone picks up the phone and speaks to me when I need more of my hormones.
GP surgery review: the-kiltearn-medical-ctr.
Title: Inappropriate response now no response
Rating: 2 out of 5
Visited: August 2023
I used e-consult because I was only requesting a new contraceptive prescription.  A family member had done this and had no issues.  Sadly it wasn't the same for me.  They messaged to say e-consult is not used for emergencies and that a clinician had not reviewed my request.  I then emailed saying it wasn't an emergency - I just wanted my prescription.  All I've had is silence.  There is no chance phoning as you never get through so this means I will have to go into the surgery (when they tell you not to) all because I was trying to be helpful.  I have looked on other local doctor's websites and they have easy forms to complete for the contraceptive pill - a few personal details, your height/weight, blood pressure, smoking status = done.  Perhaps Kiltearn should take a look around and not attempt to make things so difficult for their patients.
GP surgery review: the-kiltearn-medical-ctr.
Title: Phone & emails not answered, prescription not issued
Rating: 1 out of 5
Visited: July 2023
I’ve just joined this surgery but I wish I hadn’t. The phone is never answered, emails are not replied to, and my repeat prescription has not been fulfilled meaning I’m nearly out of medication. Very poor indeed.
GP surgery review: the-kiltearn-medical-ctr.
Title: Poor Service
Rating: 1 out of 5
Visited: March 2023
It took several days to get through, when I did I was offered an appointment 6 weeks in advance.  When I did attend for the appointment the wait was so long I had to return to work without being seen.  I can only get an hour off for doctor’s appointments and despite not being seen I was late back to work - very poor service
GP surgery review: the-surgery
Title: Truly awful!
Rating: 1 out of 5
Visited: April 2023
Steer clear of this practice, unless you want incorrect or missing prescriptions, emails that disappear, prescription request systems that don’t work, wrong information given, or general lack of communication. 
I have yet to see a Doctor at the surgery, but given my experience with the management of the practice, I hope I won’t ever have to! Only been with practice a year, but will be leaving as soon as possible. Now been without my medicines for nearly two weeks and have been sent a link to order (which should not expire within 28 days), but unsurprisingly had expired in two! Sorry, but other than very polite reception staff, I cannot say anything positive about Wrenbury Medical Centre.
GP surgery review: the-surgery
Title: Wonderful Practice
Rating: 5 out of 5
Visited: March 2022
This is an amazing Medical Centre. The staff, from reception to clinicians are all so caring and understanding and despite obvious pressures to the NHS they always have time to listen and care.
GP surgery review: tudor-surgery
Title: Receptionists
Rating: 3 out of 5
Visited: July 2023
Unfortunately old age has caught up with me this year and I have constantly been on the phone to the receptionists - I cannot thank them enough for their patience, kindness and understanding. It is very assuring to speak to someone who has the time to listen. Just hope all their good work is appreciated by the Drs. Thank you girls.
GP surgery review: tudor-surgery
Title: Great compassion
Rating: 5 out of 5
Visited: September 2022
I went to see Dr Malone due to feeling very unwell for a few weeks.
Dr Malone did all the tests needed to find out the cause.
Dr Malone spent time finding out what the cause was he didn’t rush the appointment and went above and beyond he was very compassionate about my situation which made me feel he cared and wanted to help me.
GP surgery review: tudor-surgery
Title: Times have changed for the worse.
Rating: 1 out of 5
Visited: July 2022
How times have changed.
I don't contact the surgery very often as I know how busy they are.
When you phone up to speak with a doctor who you have known for 14 years and they refuse to accept a phone appointment, only offering an appointment with a physio, things have got very bad.
Over 10 years ago I had, what I thought was a similar problems, (although I think that this one could be a lot worse) I got an appointment straight away. I only wanted a phone call this time.
There is just no decency in the medical practice anymore, what happened to the Hippocratic Oath?
As a result I will be leaving this practice in absolute disgust.
I hope nothing happens to me in the meantime.
Very poor.
GP surgery review: neston-surgery
Title: We've received nothing but an excellent service
Rating: 5 out of 5
Visited: December 2022
Having contacted Neston Surgery by telephone on the first day of them re-opening after the Christmas break, I was given a consultation that day.  A blood test was arranged for the following day and I was immediately referred to the Gynae Service at Arrowe Park, where I was seen less than 48 hours after my initial GP consultation.   My treatment culminated in major surgery. 

I can only give praise to all of the surgery staff involved in my care. My husband has had a number of health issues since we joined Neston Surgery about 2 years ago and he has always received excellent care too.  

All GP surgeries are very busy these days so having to call repeatedly sometimes to speak to clerical staff who can help is commonplace.  I would highly recommend the e-consult service for the more 'tech-savvy'.
GP surgery review: neston-surgery
Title: Consistently difficult to contact
Rating: 1 out of 5
Visited: September 2022
Each time We try to contact the surgery we find ourselves in a lengthy queue. Yesterday I was 11th in the queue. I hung up because on the previous occasion when I needed a meds review I was 3rd in the queue and was still left hanging on for 17 minutes. We wanted to arrange a flu jab and having given up on your useless service, we phoned Boots. They answered right away but the first appointment was mid November which we fear is late for people in their mid 70s. This level of service is unacceptable and is consistent. It is almost impossible to contact you these days and it is bad enough for a routine matter when one id feeling OK. We dread to think how bad it would be if ill. Oh and our friends who are registered with a doctor nearby received a note that they were eligible for a covid booster got an appointment on the following day!! and were asked if they would like a flu jab as well. That is service - that is something you really do not seem to care about. We ahve been registered with you for almost 40 years and you used to be great. What a shame standards have fallen so far.
GP surgery review: neston-surgery
Title: Poor service
Rating: 1 out of 5
Visited: February 2022
I feel compelled to leave this review after several really poor experiences at this surgery. The reception staff are unhelpful and show little compassion, unbelievable when they are there to help people who are poorly. It’s quite hit & miss with the nursing staff, some are great but others make you feel you are an interruption to their day.
I think what is most telling about the surgery is their lack of response to the very small number of reviews  left on this site, it shows how little they care about how their patients feel. I acknowledge this reflects on the management, the actual Doctors I have dealt with have been fine.
GP surgery review: the-willaston-surgery
Title: New practice nurse is excellent
Rating: 5 out of 5
Visited: November 2022
The new practice nurse is totally professional and very pleasant to deal with. It's what the practice needs. Hope there is some continuity as this is the fourth I have seen over a few years.
GP surgery review: dr-rahil's-surgery
Title: Failed again.
Rating: 1 out of 5
Visited: June 2023
I have been registered as a patient since birth. After ringing for an apointment, I was told I could come into surgery today. All of a sudden I couldn't get an apointment because I lived at the wrong postcode (the receptionist suggested I lived at an adress at which I have never lived). Previously, my apointments have been cancelled and I have been told by the unqualified receptionists to "wring round", to find an apointment elswhere 
 Today I was told there was nothing they could do and to go elsewhere. I would not recommend this surgery to anyone, and have reason to believe it is being closed, clearly this is not surprising.
GP surgery review: dr-rahil's-surgery
Title: Excellent experience, professional and caring.
Rating: 5 out of 5
Visited: August 2022
Excellent, professional, friendly, caring, warm and patient staff (receptionists, nurses and doctors). Always listen and assist with any enquiries whether serious or routine.  I have been able to contact the pratice either by calling, online or in person at anytime (even during covid).  No long queues on the phone and can always get an appointment depending on my symptoms or requirements.  Overall I feel safe knowing I have this practice to help me to face life.  Thank you.
GP surgery review: haydock-medical-centre
Title: Lack of training of reception staff, avoid
Rating: 2 out of 5
Visited: November 2023
Arrived early for podiatry appointment today. Never been to this centre before, so asked reception where I go for the appointment. Advised to go upstairs, waited to be seen to for an hour (just thought they was running behind as a patient was in the room before me) until I spoke to a lovely nurse in one of the treatment rooms who advised reception had advised me wrong and I was the second person that day they had done this to. At no point did the receptionist ask to see my letter or whether the appointment was private or not. Serious lack of training after waiting weeks to have the procedure done I now have to rebook and wait even longer in pain!
GP surgery review: haydock-medical-centre
Title: Worst in the area
Rating: 1 out of 5
Visited: August 2023
My review doesn’t really lie with doctors because you only get to see one on a rare occasion. It is with the horrendous way the receptionists speak to you for trying to do the right thing. 

I used the online service and when you ask questions they ignore you and are dismissive. They have absolutely no idea who they are dealing with, imagine speaking to a lonely elderly person the way they have spoken to me or someone with mental health issues or just someone feeling generally lonely? Do they forget that they are dealing with people who are poorly and quite possibly very vulnerable? 

I suggest they are all trained in how to treat people like decent human beings. They need to stop acting like security guards for the doctors and actually help and assist people. 

The saddest part of this is that once you get past ‘security’ at Haydock medical centre and see a GP (usually a locum but nonetheless it is someone) the treatment is ok. 

I got turned away with my 2 year old by the receptionists, I told them that she was covered in a rash when I phoned up and then I took her to the pharmacy who told me that she knew they had appt slots for that very evening, she told me to go in and not accept her being turned away to go to the walk in centre as she didn’t think it was appropriate to stress the child out so much, when I went in face to face I got an appt for an hour later. Although I must say that the doctor who actually saw her huffed and puffed about seeing her as she was busy. I’m sure everyone is busy at work sometimes. Efficiency was poor here as she knew it was a rash, talked to me about it over the phone and then moaned that she had to see her. It should have been in person from the off, it was like having two appts instead of one.

If you can see the receptionists face to face you are treated better than what you are over the phone and if you use the online service the phrase ‘keyboard warrior’ couldn’t be more applicable. They never leave their names on the replies either - this needs to change as somebody needs to take accountability for their writing. If you use the online service I would suggest asking for their name in the reply. 

The reputation of Haydock Medical Centre is horrific and this is spreading far and wide, to my knowledge nobody in Haydock wants to be in this surgery and nobody has a good word to say about it. Shame as it is a lovely new building but always empty of both patients and staff and all the receptionists hide in the back room and leave one on the desk so the queue is out of the door - it puts people off going so they probably do it on purpose.

If you are new to the area and are trying to find a local GP if they are taking patients do not join this surgery, it will cause you more stress than you can imagine.
GP surgery review: haydock-medical-centre
Title: A disgrace to the profession.
Rating: 1 out of 5
Visited: March 2023
Reception staff (or medical care navigators as they have now been titled) do not take down messages accurately and spend most of the call acting as a guard dog at the gate.  Any time I call I'm told they're short staffed, someone is off sick and they probably can't help.  The transfer to Modality Health Care was meant to ease these problems, but apart from a new sign on the building and a new online request service (The online service has changed from e-consult to patches,  but since it's launch neither I or any friends or family registered here have ever been able to access it.  It is always turned off by 8.15am) nothing has changed.  Arguably the service goes from bad to worse. 

If the receptionist deigns to pass your request for healthcare on to the duty doctor, they speak to you as though they are doing you a huge favour. The duty doctor will often respond to these requests through text message via the receptionist.  If the messages ask that you call at 8am the next day to make an appointment or speak to them the health condition;  you do this the next morning and are back in the same cycle.  As a result of this substandard communication multiple calls have to be made for a single request. No wonder there are long waits on the phone and staff feel they're busy.  Perhaps if they just organised care in the first place they'd have less phone calls?   

I'm receiving on-going hospital care for 2 separate but related health issues, and if I need to speak to the GP about care for these conditions I'm treated by reception staff as a time-wasting layabout, when eventually I speak with a (generally, locum) GP they've asked why I've waited so long to come, told me to call the reception and insist I speak to the GP on the same day - this falls on deaf ears back at the front desk. 

In addition to the administrative delays and errors, one GP in particular (employed, senior) cannot keep medical records accurately.  (for example my job is listed as a medical condition - I'm a practice manager elsewhere, so absolutely not a medical condition) 

My husband has a long term condition for which he receives injections in practice every 12 weeks.  These appointments are often cancelled or rearranged, and lead to his health deteriorating and unnecessary stress. 

I would change GPs, but registration at a different GP is not possible; as all other practices in the area are now not accepting patients from Haydock Medical Centre.  They've had so many new patients transfer from HMC their books are now full. Says it all really.
GP surgery review: haydock-medical-centre
Title: Great service
Rating: 4 out of 5
Visited: January 2023
Been struggling a lot with my allergies and dr breach has been amazing. Really listening to me so I just wanted to say a massive thank you to him because I feel like I can breathe again !! Also to the first doctor who sent me for the blood tests - you’re fab thank you!
GP surgery review: haydock-medical-centre
Title: Mental Health Nurse
Rating: 4 out of 5
Visited: December 2022
The Mental Health Nurse based at the practice is amazing. I’ve been seeing her now for a few years. She goes above & beyond, really caring person and I trust her. An asset to the surgery
GP surgery review: haydock-medical-centre
Title: Not great if you work full time
Rating: 2 out of 5
Visited: November 2022
Working full time and trying to get appointment at this practice is very difficult.  Phone appointments are all gone by the time you can- get to a phone and econsult is also closed.  I thought that econsult was for people who are not able to phone at 8:00 am yet you are also closing it down 15mins after opening and treating it as a daily appointment schedule ! Come on Haydock Medical centre, try to be more flexible for those of us who also work full time jobs !!
GP surgery review: haydock-medical-centre
Title: Hopeless Aftercare
Rating: 3 out of 5
Visited: July 2022
The staff are fantastic when you can actually get hold of them, but it’s impossible to get your medication adequately titrated if you are struggling without a review date. I have been left in limbo with calls and emails going unanswered for what is a very simple matter of increasing my dose to the next increment. I have supplied all the metrics required, yet have been left dangling on an inadequate dose that gives me withdrawal and exacerbates my binge eating disorder between doses. Patients should not be put on meds and then ignored when they reach out in desperation with a straightforward request.
GP surgery review: haydock-medical-centre
Title: ADHD Access = Hopeless
Rating: 1 out of 5
Visited: July 2022
Trying to get anyone to respond to you via email is impossible. Nobody answers the phone. My medication is wrong and its making my quality of life worse. Without a review, I can't be discharged to my GP, and I can't get hold of them to do a review! It's ridiculous the amount of patients this clinic has agreed to take on, without considering the amount of staff you'd need. It's absolutely shocking that patients are left abandoned after their initial appointment. If you guys were consistent and got it right first time, the queue of people who need to speak with you would go down - instead, by ignoring your patients to wheel out first appointments to new ones, you are just adding the patients you've contacted but barely interacted with back to the queue you're trying to clear!!
GP surgery review: haydock-medical-centre
Title: Appalling ADHD team
Rating: 1 out of 5
Visited: June 2022
Due to an admin error on their part, the ADHD assessment team unjustifiably dropped me from their service before ever once contacting me. I waited a year for this appointment after being referred and never once received a phone call, letter, or email from them. My GP told me they claim I did not respond to a text, which is why they dropped me. While it is wildly unprofessional to contact a new patient solely via text message, I certainly would have answered if I had received one - but they never texted me at all. I have called and emailed them to find out what happened and give them a chance to rectify their mistake before I make a formal complaint, but they have not returned my calls. This is absolutely shocking to me. I have never had my health treated so cavalierly by a medical team. Utterly heartbreaking and infuriating.
I do not like to leave poor reviews, as all humans make mistakes, but I feel they've left me with no choice. I just hope they realise what they've done and decide to do right by me.
GP surgery review: haydock-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: May 2022
Following ongoing stomach problems I consulted a doctor who arranged bloods and other tests diagnosing me with ongoing gastritis the practice has been thorough and efficient
GP surgery review: newton-medical-centre
Title: Appalling
Rating: 1 out of 5
Visited: November 2023
This practice clearly deal with a nothin my priscription was a week late last time and this was blamed on a power cut. Benefit of doubt given roll on two weeks and here we are in the same situation nearly a week late they have power so what seems to be the problem!! Im looking for another GP
GP surgery review: newton-medical-centre
Title: Times have changed
Rating: 2 out of 5
Visited: February 2023
Had a very disappointing experience this morning. Spent 1.5 hours on hold on the phone only to get cut off. I think the problem is that this surgery don't want any in person / phone contact with you. I used to get a response using the NHS app, but they seem to have disabled that now. Now they seem to want you to contact them via the patchs system through their website. Don't bother ringing unless you do so bang on 8am to get an in person appointment. Gone are the days when you knew who your GP was! Good luck to anybody who isn't computer literate as you'll need it. Perhaps this is just the world we live in now.
GP surgery review: newton-medical-centre
Title: Unless you're desperate,  avoid!
Rating: 1 out of 5
Visited: September 2022
I have been registered at this surgery for 7 plus years.  In that time it has gone from bad to worse. You are extremely lucky if your prescription is repeated correctly. The attitude of some staff is abysmal.  I am about to do what I should have done years ago,  and register somewhere else.  I recently lost my husband,  and when I've had to run around from pharmacy to doctors on numerous occasions yet again to try to get a correct repeat prescription, this was the final straw.  Not sorry to be leaving. I could go into far more detail,  but only writing this to try and help anyone make a better decision than I did.
GP surgery review: patterdale-lodge-med-ctre
Title: Medication review
Rating: 3 out of 5
Visited: June 2023
I had my medication review with the surgery pharmacist. She was really helpful with advice, and follow up. Her manner was caring, compassionate,thoughtful and reassuring. I was happy with my experience.
GP surgery review: patterdale-lodge-med-ctre
Title: Total professionalism but with a caring element too
Rating: 5 out of 5
Visited: February 2023
During Jan/Feb 23 my experience of seeing a Dr was nothing but exceptional, the time and attention that the Dr gave to me was just what I needed. I didn’t feel rushed, everything I said was noted and prompt decisions made. Given that the NHS are under such strain I couldn’t have asked for a better service. I take my hat off to those that help the likes of me, and do it with total professionalism but with a caring element too - thank you.
GP surgery review: patterdale-lodge-med-ctre
Title: very good service
Rating: 4 out of 5
Visited: February 2023
I have beena patient for a long time . To be honest the service , over the years has been a bit hit and miss . however the last few months the reception staff , doctors and nurses have been wonderful.
Thanks
GP surgery review: patterdale-lodge-med-ctre
Title: Great service
Rating: 4 out of 5
Visited: November 2022
Reception team went above and beyond while helping me sort my daughters appointment. They were also happy to help sort my issues at the same time. The nursing was amazing aswell making my daughter feel comfortable and relaxed for her vaccinations and flu nasal spray.