janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-saltscar-surgery
Title: Can highly recommend!
Rating: 5 out of 5
Visited: November 2022
Recently I have needed to contact the surgery several times. On each occasion the service has been excellent. I was most impressed by the care and the communication between the surgery staff. On one occasion the main GP dealing with my case was off and another GP advised with an urgent issue. He liaised with my GP to ensure a seamless service. All of the staff including receptionists, nurses and doctors have been professional and caring. I have recommended this surgery recently to friends and family.
GP surgery review: the-saltscar-surgery
Title: Excellent practice with sensible people
Rating: 5 out of 5
Visited: August 2022
I have MS and so im in regular contact with the surgery for various reasons. The staff are all great. Receptionists are pleasant and usually pretty helpful. Nurse practitioners are great and so are GP. They do their job well and are quick to address any issues. Everything is simple! Would like the online consultation back as it was easy way to get in contact but calling is easy enough and when needed i have always got a same day call back or appointment.
GP surgery review: zetland-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
It’s not very often I visit the practice, but the past couple of days I required immediate attention.
The whole team were more than accommodating, doctors, nurses, reception and the practice manager. All of whom proved that this practice is more than just bricks and mortar! 
I’m grateful to the staff that work here, displaying humanity despite the pressures of being extremely busy.
10/10
GP surgery review: zetland-medical-practice
Title: Failing. Utter contempt for Patients.
Rating: 1 out of 5
Visited: January 2023
Absolutely disgusting. 

The receptionists are the gate keepers, requiring that you have to give all the details your medical illnesses in the waiting room for all to hear. 

You call in the practice when you're walking past - they sit chatting in the back office and when the do come to the desk, they refuse to help as if you want to book an appointment you can only do it on the telephone. 

After listening to the practice Dr on the answer machine for around 3-4 minutes you then can speak to reception, but they disconnect your call and simply, don't answer. So my advice is keep calling till they answer the phone. If you have an emergency you have to ring between 8 and 8.30. 8.30 to 12 to book appointments but they refuse to give them out in reality and say you have to ring between 8 and 8.30. And if you have a general enquiry you can only ring between 2 - 4pm. 


The student rota still isn't available after waiting 3 weeks. It is my opinion they have absolutely no intention whatsoever to provide appointments. God knows how the students will ever learn. They'll never get to see a patient in the flesh! 

The cryo clinic was cancelled permanently. The well woman clinic isn't a thing anymore. 

On the answer machine you are invited to use e-consult but now I'm informed they "are overwhelmed with it and can't cope so they have shut it down and going to see how it goes", they are "just going to use the 8-8.30 appointment system" (which you can never get an appointment by ringing). Funny enough, when you do go in, it's always deserted. I can tell why. 

Absolutely shambolic. Disgusting. Failing attitudes. 

Again, busy working tax payers are penalised when they want to take care of their health. You would think that the Government would want a healthy workforce to keep paying taxes! 

I am coming around to the fact that private health insurance might be the way forward. Very sad for all. Many of us just can't afford to.
GP surgery review: hallgarth-surgery
Title: Abysmal
Rating: 1 out of 5
Visited: May 2022
When you call in to make an appointment you're told you'll get a call back, which rarely happens.
When you're in for an appointment and want to make a new one you get told off  at the reception very rudely
Hand in your face, told to wait before you can say good morning, then really talked down to as if you're a child
My family is going to find a new practice and unfortunately we have spoken to many people also disappointed with the service and just basic rights we want to have met from this surgery
GP surgery review: hallgarth-surgery
Title: Unbooked appointments
Rating: 1 out of 5
Visited: April 2022
Repeatedly being told that a face to face  appointment has been made by a nurse practitioner, via phone consultant. When turning up for the appointment, no record of it exists, and deny all knowledge it, or say that it was at an earlier time. 
No help is given to reschedule appointment, other than to ring back in the morning, to make a new one
GP surgery review: pease-way-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: November 2023
Im new to this practice and im so impressed and glad i chose this one .
The receptionists are very very helpful . The nurses are very friendly and efficient and the doctors have gone out of their way to help me during a very worrying time .
To many people nowadays are quick to leave bad reviews and dont leave good ones.   But when im very happy with somewhere i like to let them know  and im very happy with my treatment at peaseway.
GP surgery review: pease-way-medical-centre
Title: Sign of the times
Rating: 1 out of 5
Visited: November 2022
I have been with this practice since returning to Newton Aycliffe April 2021 I can not believe you can not see a doctor face to face , I am old school and do not want to discuss my personal problems with a receptionist and  the fact I have a hearing problem doesn’t help with phone consultations . I feel like I am left dangling with no one to turn to after my referral was cancelled from Darlington hospital ( lack of consultants !!  ) 
 what a joke our country is at the moment will things ever get back to normal. Somehow i don’t think so, I think the doctors like getting paid for doing nothing! Life has never been this easy for them it’s about time the government stepped in !
GP surgery review: ferryhill-and-chilton-medical-practice
Title: Might as well have the phones taken out...
Rating: 2 out of 5
Visited: November 2023
....for what good they are. Doesn't even go on hold just a message to that they are all busy and ring back later...which goes on and on and on. And all of this to contact them as they have asked you to do...might try semaphore next from the top of the garage.
GP surgery review: ferryhill-and-chilton-medical-practice
Title: Useless
Rating: 1 out of 5
Visited: November 2023
Tried numerous of times to get through on phone, both my children have been really poorly  once I got through I was told nobody could see my children and would have to go to the Ferryhill practice may I add in all the snow we had I had to take them on a bus it’s absolutely disgusting that I’ve had to take them out of the village to be seen too when there is a doctors here and quite frankly there’s never anybody in from now on I’ll be ringing 111 they seem to to help much better
GP surgery review: ferryhill-and-chilton-medical-practice
Title: Badly run call center
Rating: 1 out of 5
Visited: June 2023
Very poor service this last 6 months! I'm never ill, and rarely use the health care system, this last year I've had multiple issues arrive, however after being pushing for help this last 6 months I feel like I've been massively let down, not taken seriously, very rarely speak to the same person twice in a row and quite frankly feel ignored! I've never been out of work in my life, however due to this ongoing problem (which is still not sorted!) I'm now unemployed and unable to look for work due to the level of pain, I'm currently taking a lot of otc pain relief a day (for 4 months straight) told this to the Dr and was given codeine... dont fix the problem just mask it, despite all the leaflets and posters in the practice about not taking pain killers. The surgery is ran like a call centre with levels like a video game (level 1: security/reception, level 2: nurse, level 3: nurse practicioner and the final boss: an actual doctor!) I've had over 60 appointments/ events in the last 6 months and only been allowed in the surgery for assessment 2 times, every other appointment is on the phone! They tell you not to google symptoms but can diagnose over the phone! I feel very very disappointed in what this surgery has become and the sheer level of neglect and empathetic void. I know the health service is more of a sick service in the Uk but this isn't even sick care, it's no care! I've been using this surgery since birth, never a problem until now. And I don't think I'm the only one with this opinion either!
GP surgery review: ferryhill-and-chilton-medical-practice
Title: rude and abrupt
Rating: 1 out of 5
Visited: July 2022
After visiting the surgery on Monday about my problem I had, one nurse practitioner checked me over and told me to take ibuprofen with no explanation of what is going on. 
my problem seemed to be getting worse so made another appointment and was met with another nurse practitioner who should not be in this job, I went nice and polite and was met with the worst manners and attitude, why is she in this job for with the way she went on with me, I only wanted to know what was going on with me because it has never happened to me before.
I'm not saying all the staff are rude but some are and clearly should not be there.
GP surgery review: ferryhill-and-chilton-medical-practice
Title: Dire Service
Rating: 1 out of 5
Visited: April 2022
You have more chance of seeing the second coming than seeing a doctor at this surgery i am waiting  for results of blood tests xrays and got a text saying a doctor wanted to talk to me all i got was a phone call appointment a month after the text so i am living in serious pain waiting for a poxy phone call
GP surgery review: ferryhill-and-chilton-medical-practice
Title: Practice needs to be fully open again
Rating: 2 out of 5
Visited: March 2022
Far too much reliance on telephone triage!! This practice MUST open up again fully so that proper face to face appointments become the normal, no telephone calls. Hospitals and other practices are fully open so why not this one?? Many , many people of Ferryhill are complaining about this so why isn't it happening??
GP surgery review: st-andrew's-medical-practice
Title: Awful , rude, disrespectful,  unable to manage.
Rating: 1 out of 5
Visited: August 2023
Left without epilepsy medication because they said they couldn't contact my neurologist which is not my fault. 
Then they issued a weeks worth and sent it to a different chemist that doesn't deliver even though I'm a delivery patient. 
Appalling behaviour. A seizure should be treated as a medical emergency, and then I was asked because I don't leave the house, how I get shopping in. 
Obviously I order online, but how dare they ask that!! 
Made to feel absolutely insignificant and as someone who is going through deep trauma therapy I thought they would have been much kinder. 
I was very, very wrong. 
I asked to speak to the practice manager and she was on leave, asked to speak to a deputy and was told she hadn't for the day so basically the practice is unmanaged. 
Very unprofessional.
GP surgery review: st-andrew's-medical-practice
Title: Terrine practice
Rating: 1 out of 5
Visited: August 2023
I need to have a pessary replaced and the receptionist tried to give me a telephone appointment. This can only be done by 2 Doctors at the surgery but receptionist did not know who these were , I had to look them up myself while I waited. I was then told there was no appointments. I now might get an infection if the pessary is not changed.

My partner has had worse experiences, he has been told to go to A and E on two occasions rather than give him an appointment. It seems that this is an easier and better option.

I am very disappointed in this surgery and am thinking if changing.
GP surgery review: st-andrew's-medical-practice
Title: Rude reception staff
Rating: 1 out of 5
Visited: August 2023
Asked to speak to the main manager,  was told she was on holiday, asked to speak to the deputy manager was told she had finished for the day. 
So is this practice left without management?? 
I feel this needs addressing ASAP.
GP surgery review: st-andrew's-medical-practice
Title: Refusing details
Rating: 1 out of 5
Visited: July 2023
3 times I've asked this practice for the details of their governing body, one had no idea! 
The others avoid giving these details at all costs!
GP surgery review: st-andrew's-medical-practice
Title: Poor Standards Of Care
Rating: 1 out of 5
Visited: July 2023
Needed something to stop my back that was in spasm after a epileptic seizure, told I would have to wait until the next day to be assessed by a paramedic from this surgery.
I've had this before, it's common for me being an epileptic, but never have I been told to wait the next til the next day.
Shocking they leave someone in such pain. 2023 and patients are being treated like this, no faith in the NHS
GP surgery review: st-andrew's-medical-practice
Title: They Don't Listen
Rating: 1 out of 5
Visited: July 2023
I have not been able to leave my house for over a year, and I've told various medical staff this at the practice. 
But now they insist I attend the surgery.
Where is the compassion and self centered care? 
Simple answer, there is none.
GP surgery review: st-andrew's-medical-practice
Title: Unnecessarily rude
Rating: 1 out of 5
Visited: June 2023
The staff who answer the phones here are most garrulous and argumentative.
I asked one to speak to their manager and they said "No" and put the phone down on me! 
Is this a GP practice or a side show comedy? 
You couldn't make this up.
GP surgery review: st-andrew's-medical-practice
Title: Awful treatment
Rating: 1 out of 5
Visited: June 2023
Treated most awfully on the telephone by staff. Ended up in tears, do they not understand mental health? 
Are they given up to date training? 
The mind boggles.
GP surgery review: st-andrew's-medical-practice
Title: Awful for mental health
Rating: 1 out of 5
Visited: May 2023
Awful for mental health care this practice, pushed from pillar to post and passed around.
Spoke to someone today who was happily going to leave me on another waiting list which can take a year,  yet I'm meant to be classed as 'urgent' absolute joke.
GP surgery review: st-andrew's-medical-practice
Title: Yet another disappointing experience here
Rating: 1 out of 5
Visited: April 2023
Appointment booked 10.00, still sat waiting at 10.30, student doc tells me he hadn't been notified I was waiting, five mins later he leaves the office to get advice and doesn't return until 10.55 after leaving me alone wondering what was happening, I have been with is practice for quite a while now and have never been seen on time but this was ridiculous.
GP surgery review: farnham-medical-ctr.
Title: Outstanding service
Rating: 5 out of 5
Visited: April 2023
My Grandmother was experiencing some shoulder pain likely due to some tendonitis. I completed an e-consult on her behalf and she was reviewed within 48 hours and had a steroid injection into her shoulder at the surgery which has helped significantly. Working in general practice myself I know how long sometimes patients can wait for such injections. I am extremely grateful for how quickly she was seen and she was able to have the treatment in the surgery. Given the enormous stress general practice is currently under I think this is a fantastic service. Keep up the good work Farnham Medical Group.
GP surgery review: farnham-medical-ctr.
Title: Very surprised
Rating: 3 out of 5
Visited: February 2023
My husband died 4 weeks ago and has been with this practice through his entire life. I am very surprised that no one from the practice got in touch and to offer any condolences, especially as my husband thought the world of the practice and its doctors. I am very saddened on his behalf at the indifference shown.
GP surgery review: farnham-medical-ctr.
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
I called with symptoms of a water infection. The  phone was answered promptly and the receptionist was very pleasant amd helpful and a telephone appointment was booked with the GP. The GP called  me quickly and after looking at my medical problems ( I am immunosurpressed) sent a prescription  to my chemist for me to collect. Overall an excellent service.
GP surgery review: farnham-medical-ctr.
Title: Too long await
Rating: 2 out of 5
Visited: September 2022
Called yesterday to book an appointment 
Told to call back today as this is when new appointments get released 

Called today a few times, last being over 30 mins wait. Call still not answered and no appointments booked. No idea of where I was in the queue 

How can anyone wait this long in a working day?! 

Need more telephone staff or they need to change the days the appointments become available to the start of the working week. Frustrating to say the least!
GP surgery review: farnham-medical-ctr.
Title: Telephone message
Rating: 2 out of 5
Visited: August 2022
Rang today @ 14:02, the message said closed for training between 14:30 - 17:30, unclear as to why phone not answered as was before 14:30.
GP surgery review: farnham-medical-ctr.
Title: Absolutely Terrible
Rating: 2 out of 5
Visited: May 2022
In previous years i have never been a one to go to the doctors and to be honest would avoid if at all possible. Since January 2021 i have had concerning ongoing health issues and trying to get an answer on the phone never mind an appointment is basically a waste of time. There no online booking appointments anymore and Telephone consultations are now just as hard to get. Even filling out an E-consult is pointless as no-one contacts you back within the time frame specified and when they do they defer you to someone else ( eg. physio telephone appointment ). The attitude and tone of some receptionists is another level. They are rude and they talk over you like they cant be bothered. My health problems are now impacting on my work life as well as my home life but what can i do? I cannot believe how bad this surgery has become.
GP surgery review: st-george-&-riverside-medical-practice
Title: Friendly, Efficient, competent!
Rating: 5 out of 5
Visited: June 2022
I have moved here recently and have had an amazing experience already. From the ease and efficiency of registration, friendly and competent staff, helpful reception staff arranging appointments around my schedule and just in general a really positive experience. I would recommend if your in the catchment area to join St George's.
GP surgery review: st-george-&-riverside-medical-practice
Title: Great nurses.
Rating: 5 out of 5
Visited: March 2022
In the last few weeks I've seen three different nurses and they have all been lovely. They explained everything to me and put me at ease.
The reception staff have always been helpful when I've had queries, too.
GP surgery review: trinity-medical-centre
Title: 100% service and care
Rating: 5 out of 5
Visited: January 2023
this practice has been excellent through the covid and flu situation.
they are doing a excellent service due to the circumstances we are all in i have always received the top quality service from all who work there, and the phone appointments are a great help. very grateful.
thankyou
GP surgery review: wawn-street-surgery
Title: A very pleasant Doctor
Rating: 5 out of 5
Visited: March 2023
I was so apprehensive about having an injection in my knee. The doctor was so good at making me feel at ease, we laughed as my wife had told me to exercise and the doctor laughingly she was right. I have never felt such at ease and relaxed, one very special doctor
GP surgery review: wawn-street-surgery
Title: Brilliant care and training
Rating: 5 out of 5
Visited: February 2022
So today I took my daughter for her 1year vaccinations and was very impressed with the lady who administered them after her jabs I gave her a small breastfeed to comfort her and the lady was so lovely and passed comment on how nice it was to see someone still breastfeeding and said well done, she probably didn’t realise but it’s comments like this that really help breastfeeding mothers continue to do what we do and I just wanted to say not sure if it was training or otherwise but I really do appreciate the support thankyou
GP surgery review: wenlock-road-surgery
Title: Prescriptions
Rating: 1 out of 5
Visited: August 2023
This is not the first time I've complained about this issue,  I received my last prescription on 3rd July, however I'm unable to get my next prescription till 11th August.  Share this review and let's get this surgery closed
GP surgery review: west-view-surgery
Title: Great surgery
Rating: 5 out of 5
Visited: November 2022
I have been a patient at this surgery for almost 4 years now. My experiences have always been very good. Friendly and professional admin staff, ( particularly the call handlers) excellent nurses and GP. 

I particularly commend the nurse practitioner I saw today,  who I’ve had a few appointments with in the last year. Her timing is always excellent, I’ve never been late to see her at all. Very efficient and approachable. Thank you!
GP surgery review: west-view-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2022
Great doctor and  best nurse the practice has ever had.  All  reception staff are very helpful  too. Would highly recommend this practice. Can't fault it at all.
GP surgery review: central-surgery
Title: efficient staff.
Rating: 4 out of 5
Visited: June 2023
I called in today to make a query. The receptionist was very helpful and friendly. She was nice to me and made me feel listened to.
GP surgery review: central-surgery
Title: Excellent Service
Rating: 3 out of 5
Visited: May 2023
I needed confirmation of information given to me by a nurse at a consultation.  I didn't want to take up an appointment, just reassurance that I was following the treatment correctly.  
The receptionist I spoke to was extremely helpful and got a message to the nurse.  
The nurse very quickly responded to me by text with a caring and clear message.  
Winners all round - my query was answered quickly, no wasted appointment. 
The receptionist was very polite, listened to my concerns and took time to find the correct way to get the information I wanted. 
NHS frontline staff are  often unjustifiably  maligned but this receptionist and nurse deserve praise for the way in which they represented the Practice today.
GP surgery review: central-surgery
Title: Faultless practice
Rating: 5 out of 5
Visited: February 2023
My last 3 telephone requests for medical help, have been dealt with within 4 hours. From the initial phonecall to having medication, via face to face appointments. The reception have given appointments the same day on all 3 occasions. Caring and wecoming advice given from all 3 doctors and nurses. Medication sent at once to on site chemist and avalable 5 mins later. Excellent service.
GP surgery review: central-surgery
Title: Why are there still no online services? Terrible service.
Rating: 1 out of 5
Visited: February 2023
It’s 2023 but you’d think it was 1973! This practice isn't fit for purpose. No one answers the phone and even if they do, it’s virtually impossible to get to see a gp. Even trying to answer an admin query is a farce since the online system isn't working. Ive had to resort to driving down to the surgery just to speak to someone. How is this serving the needs of the community? It’s not is it? It’s really not that hard to have an online system for queries and appointments. It doesn't feel like the practice has any plans to address this either. I suppose it suits if people can’t get through. Tough on those that remain ill, are in pain or deteriorate though. Shocking and unacceptable.