janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: montpelier-health-centre
Title: Avoid
Rating: 1 out of 5
Visited: May 2023
This is possibly the worst GP practice I have ever been with. I can't get an appointment at all, which has caused quite significant distress. Not quite sure how it is so impossible to access basic healthcare?

Even with my repeat prescription that is on the system, it took around 5 days for it to be approved. This is way too slow for medication I needed immediately. At my previous practice I would get a text to alert me when my medication had arrived at the pharmacy, but this practice doesn't seem to do this. 

I have tried to use econsult, but haven't been able to book an appointment through it, as it is always closed. At my previous GP practice this was open until 5pm and I received a call back in the following 3/4 days for non-urgent appointments and a lot of my consultations were done over the phone. Not sure why this practice is unable to do this?

When I walked in to speak to reception about booking an appointment for a simple referral, they told me I have walk to the centre to queue from 8am to try and get one. This is unmanageable and quite frankly ridiculous if you have to go to work. Reception even told me that they understand how difficult it is to get an appointment. Completely shocking really, as it appears that nothing is done about it. This is a failing practice with clearly poor management and I will be looking for another one. One to avoid
GP surgery review: montpelier-health-centre
Title: More harm than good
Rating: 1 out of 5
Visited: April 2023
Dangerous. Avoid. Unclean. More an airport than a healthcare facility.
Words from the rude receptionist when I came in for an urgent appt with the "duty dr" at 5pm 03/04/2023. I have severe social anxiety and they (should) know this;

"Does anyone have an appointment right now?"
I raise my hand.
"You can use the check in thing"
I say "it says I'm too late" (because I was waiting in a queue for the reception)
"You're too late."

I'm autistic too. So I just wait and panic. 

21/04/2023: I have now finally recovered from the dangerous "treatment" I received after going to my "surgery". After I had to travel 2 hours to my hometown and go to their hospital. unbelievable. I don't have strong enough words to express it.
GP surgery review: montpelier-health-centre
Title: Avoid completely
Rating: 1 out of 5
Visited: April 2023
Wish I could say that my terrible experience with this practice was an isolated incident but it's been consistently awful over the past two years. I'm now at a point where I can't get book an appointment in person, over the phone or through econsult. Basically no way to actually use the service because they're so oversaturated. Have spent time crying in the car park because they're so useless - which is not what you need when you're in need of a medical attention
GP surgery review: montpelier-health-centre
Title: Terrible, avoid
Rating: 1 out of 5
Visited: April 2023
They make it extremely difficult to make an appointment. Despite having an online portal which they don't seem to use. Appointment times change dramatically. Three times now I've had phone appointments booked which they've rang earlier than, I'm talking by 2 hours which if you miss they deem you don't want it anymore.
Don't care for the health of the patients at all.
GP surgery review: the-wellspring-surgery
Title: Poor Reception Experience Every Time
Rating: 1 out of 5
Visited: June 2023
I have been going to Wellspring for a few years now and every time I speak with reception they have a rude manner of tone. You get the sense that they're angry that you're talking to them and don't want to speak to you. Last time I called I was greeted with silence and then just "Hi" as if I woke them up.

Looking at other reviews on here and Google, I am not the only one. Many complaining about a specific receptionist and I know exactly who they mean. Please take this on board and actually do something because this isn't just a one off, but every time and clearly nothing has been done.

Thankfully the Doctors and Nurses have been great.
GP surgery review: the-wellspring-surgery
Title: Appointments
Rating: 1 out of 5
Visited: March 2023
I have tried for over a week to get an appointment just to talk to a doctor about a on going problem and medication I’m on. The online booking is a complete waste of time. Put in all the symptoms if they  are there, when you get to the end it says ring the surgery to make an appointment. I have in my telephone log chalked up 247 call to the surgery from 8am -8.30 and usual story , no appointments. I admit it’s not an urgent problem but it still needs to be sorted. I sincerely hope the people that manage to get an appointment turn up for them . If not the should pay a fee before they can make another. It’s not the receptionist fault but bad management and you should consider a public meeting and face your patients air out problems instead of excepting your inadequate. Everyone been brain washed into saying it’s due to covid. Covid is almost three years behind us and you found that blaming covid is a quick fix to nothing. Why are you asking us for feedback and asking if we would recommend family or friends to your surgery when you can’t cope with what you got, ridiculous. Please take on board what people are telling you. Hold a public meeting and don’t just leave your reception to talk the flack for your never ending incompetence of your appointment system.
GP surgery review: the-wellspring-surgery
Title: badly   managed
Rating: 1 out of 5
Visited: January 2023
the doctors are fine  most of them most of the time  its the reception side of it some are rude hard to get through on the phone and get an appointment  clearly in need of management overhaul.
GP surgery review: the-wellspring-surgery
Title: Brilliant accessibility
Rating: 5 out of 5
Visited: August 2022
I’m writing to say how impressed I’ve been with Wellspring recently. My children and I have needed several appointments recently and I’ve been able to speak to or see a doctor or practice nurse on the same day each time. The vast majority of receptionists are so polite and helpful and I’ve been so impressed. Over the past three years since my twins were born I’ve always been so impressed with the standard of care for them but it has been hard sometimes to get through to the surgery but this has improved so much. Really happy that this is my local surgery - thank you all.
GP surgery review: the-wellspring-surgery
Title: Friendly and efficient appointment
Rating: 5 out of 5
Visited: June 2022
Had appointment with Wellspring Nurse.   Carried out very efficiently and in a friendly/empathetic manner.  Results phoned to me within 48 hours. Great Service especially during these difficult times
GP surgery review: the-wellspring-surgery
Title: Great receptionist
Rating: 4 out of 5
Visited: February 2022
I have been a member of this surgery for around 17 years. 
The receptionist today was exceptional, so helpful and kind, and I would like to thank her for her compassion and patience. Thank you!
GP surgery review: the-wellspring-surgery
Title: Very helpful receptionist
Rating: 5 out of 5
Visited: January 2022
I just spoke to a receptionist about a couple of non-urgent but pressing issues and she was very helpful and knowledgable. She gave me expert advice on both things, and booked my an appointment with a physiotherapist without me needing to see a GP. I had been nervous about calling as I know they are extremely busy at the moment but I need not have been as she was very kind and gave me all the time I needed.
GP surgery review: the-wellspring-surgery
Title: Great nursing team
Rating: 5 out of 5
Visited: January 2022
Review:  I had my cervical smear today with one of your nurses. Her treatment was absolutely brilliant. She was friendly, warm, reassuring, gave me excellent info about how the screening process has changed since my last screen, what would happen depending on my result and when my next test would be due depending on my results.she completely put me at ease. I asked some questions about the HPV vaccination programme, how this was linked to changes and also what age my daughter will likely be offered the vaccine. She told me exactly what she was going to do before she did it, checked my consent at each stage in a really appropriate and natural way. She was so knowledgable, reassuring and professional. She told me I would get follow up texts about results and breast checking so again, I knew exactly what to expect. What an outstanding example of a nursing intervention. I am so grateful and hope the practice value what an excellent clinician they have in her. Thank you.
GP surgery review: birchwood-medical-practice
Title: Unhelpful
Rating: 1 out of 5
Visited: March 2023
Called them twice about my ear. First time I called a month back i had a feeling that my ears were blocked. A doctor called me and prescribed a nasal spray saying I need to call back after using the spray for 2 weeks. My symptoms have gone worse. Have nearly Lost all hearing in my right ear and now have pain. The receptionist first told me to do an online consultation. When the result of the online consultation was that the surgery needed to give me an urgent appointment, the same receptionist told me to call 111 as there are no appointments available. Didnt even think it was necessary to let the doctor(who told me to call back) know. thought the doctors should bd making these decisions not someone who talks to us like they are doing us an favour by answering the phone
GP surgery review: birchwood-medical-practice
Title: Friendly and caring team
Rating: 5 out of 5
Visited: August 2022
Despite the difficulty to get GP appointments nationwide, Birchwood’s team are always friendly and helpful. The introduction of the new E-consult service is great, especially if you don’t want to call up to get an appointment. Although this won’t minimise the appointment wait time, I found it easier and quicker to submit a form.

I have been in touch with the administration team via their Facebook page with queries about my recent appointment and they were swift to respond! can’t fault them :)
GP surgery review: birchwood-medical-practice
Title: Going round in circles
Rating: 1 out of 5
Visited: August 2022
Have been trying to get an answer about, and treatment to remove, a lump since 1st August, its now 16th Sept. 

At first was fobbed off and told to go to boots, if they couldn't deal with it they would refer me back to the gp. 

Given that the lump bleeds occasionally and had grown in the time I'd had it I felt a little too worried to accept this. I was reluctantly given an eConsult link by reception. Ghe eConsult gives a date the surgery should respond by (think its within 2 working days). At this deadline the surgery got in touch to say a gp would review my eConsult in about 2 weeks. After reviewing the gp attempted to call me and left an answer phone message saying I would need to come in. Called back to arrange this, no appointments available. Would have to call at 8am in the hope of getting one - despite their gp requesting to see me, why the patient needs to chase them down seems silly. Get this appointment sorted in the next few days.

On attending the appointment the gp took a very brief look, told me it was a skin tag and how to remove it. Followed the instructions, removed the portion that was above the skin. But there is a portion below the skin... Which I explained in the eConsult. I'm now back where I started august 1st with the lump growing back through the skin where it was previously removed. I trust that the gp is right in that its nothing too malignant but the lump is in a sensitive place, bleeds often, and its causing me a fair bit of worry and the whole process has become a farce.

Ive submitted a new eConsult as advised. This one was dismissed because I didnt send pictures (when the eConsult says don't send pictures of the area in question). Resubmitted the thing from the beginning, got the same 'gp will view this in 2 weeks'. Got a call from reception saying someone would call me tomorrow morning as the gp is closed for the queens funeral. Single missed called from a withheld number, no answerphone message, or follow up comms.

Guess I start the process again?

Honestly ridiculous.

My partner also rang yesterday as she eas advised by her arthritis contact at the hospital to check the chest discomfort she is experiencing isnt anything more untoward before she gets chance to attend the hospital appointment. She was promised a callback same day. No one called
GP surgery review: birchwood-medical-practice
Title: Very unhelpful staff
Rating: 2 out of 5
Visited: May 2022
The surgery have been very unhelpful the last couple of times I’ve needed their help. A rang a GP about a pretty worrying post-pregnancy condition and never heard back from them. I ended up paying to see a private specialist. 
The last receptionist I spoke with was really unhelpful with a fairly straightforward query. And most annoyingly, my 12 week old son missed having his vaccinations because the nurse didn’t know I had arrived despite me trying to check-in on arrival and waiting outside her room. Very poor service and unsupportive during a time when you really need it.
GP surgery review: nightingale-valley-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: January 2024
Nothing ever works. Today the self check in wasn't working neither was the qr code check in. One person on reception. Was 15 minutes late for my appointment despite arriving in plenty of time.
GP surgery review: nightingale-valley-practice
Title: Friendly and professional
Rating: 5 out of 5
Visited: January 2024
Having walked in without a booking, I was still seen quickly and received the friendly and professional attention and advice that I needed.
GP surgery review: nightingale-valley-practice
Title: Rapid response for an appointment
Rating: 5 out of 5
Visited: December 2023
After feeling very poorly over Christmas with what I thought may have been covid (it wasn't however), I applied for an appointment via the nhs app to try and see a doctor and was advised via that app that the response could take up to 5 days.

I was shocked however when I received a phone call less than 30 minutes later and offered a choice of appointment times from immediately (which wasn't convenient for me) or in 1 hour time which better suited me.

I was checked over and advised that I had a viral infection and was prescribed the appropriate antibiotics as well as several test kits to check the other family members suffering similar symptoms in different stages of the illness.

My prescription was sent electronically to Boots in Avonmeads and was ready within 10 minutes of me letting them know I was picking up a prescription.

All in all, since the introduction of this app I feel the chances of seeing a doctor are greatly improved and the app saves on wasted phone calls where you would regularly be xNo in the Que.

Thanks from Paul
GP surgery review: nightingale-valley-practice
Title: Awful service
Rating: 1 out of 5
Visited: November 2023
Tried to book a routine GP appointment using on line system which was only available between 8 and 8:45am after this time there is a message saying capacity reached for the day. This would seem to defeat the object of the online booking system. When you phone reception they are really unhelpful and just advise you to use the online booking system.  (Unless you require a blood test).
GP surgery review: nightingale-valley-practice
Title: Medical staff are brilliant but you can't get to see them.
Rating: 1 out of 5
Visited: May 2023
I was told by a Dr to arrange blood tests after 6 weeks.I have called the practice but they are only taking emergency calls. I have gone on the Patient Access website but Brooklea do not offer online appointments.I clicked on 'Blood Tests' but all that gets you is the ability to buy a home kit from a Pharmacy. I clicked on a link that I had received previously from Brooklea but that link just says 'call 111'.
Preventative / diagnostic blood tests are a great idea but at Brooklea that's all they are - an idea.
GP surgery review: nightingale-valley-practice
Title: Booking system slow and inefficient
Rating: 2 out of 5
Visited: April 2023
I have made an appointment using the online booking system.
They say they will get back to you within 3 working days, they don't.
You then have to wait at least two weeks for an appointment.
The system is slow an inefficient.
GP surgery review: nightingale-valley-practice
Title: Efficient practice
Rating: 5 out of 5
Visited: December 2022
All problems dealt with, also checked blood pressure as I have a problem, very through examination.
GP surgery review: nightingale-valley-practice
Title: Great efficient service
Rating: 5 out of 5
Visited: November 2022
As a new patient l found the surgery very helpful, with friendly professional staff who got appointments moving very quickly. Cannot fault them at all as very busy.
GP surgery review: nightingale-valley-practice
Title: Friendly staff
Rating: 4 out of 5
Visited: June 2022
Friendly and helpful reception and the lovely Drs/Nurses I've met are so kind, empathetic, friendly and supportive. Never had a bad experience from the surgery in the last 11years! Thank you guys!
GP surgery review: nightingale-valley-practice
Title: Missing Meds
Rating: 2 out of 5
Visited: June 2022
Nearly every time now my meds are getting messed up always something missing(not issued) it's only been happening since you've had this meds management malarky it was always fine before but now between Nightingale and Jhoots I'm always having to phone chasing meds which is also a nightmare with either in a queue or not answering the phone, im soo stressed about it all the time and feel like giving up and not taking any meds any more as I see no point in getting myself in a state all the time, I have serious anxiety and major depressive disorder and this stress every time can't be good for my heart either i am soo soo down over it all :(
GP surgery review: priory-surgery
Title: Really unhelpful receptionist
Rating: 2 out of 5
Visited: November 2023
This morning (2/11/23) at 8.25, after holding for 25 mins, I spoke to a receptionist who gave me wrong information ie. I am over 65 and was told that for symptoms of Cystitis I had to bring a sample. When I said I didn’t think I had to she was really sharp, and said I could have a telephone appointment, which I had asked for, but she couldn’t give me a time. I don’t like complaining and I have always told people how amazing Priory Surgery is but this morning I was left feeling disappointed and as if I’d wasted everyone’s time.
GP surgery review: priory-surgery
Title: Friendly Family Practice
Rating: 5 out of 5
Visited: July 2023
I am always so pleased and reassured by the friendly healthcare team at the Priory! They are genuinely a really great team, who care about their patients! I would definitely recommend 🙂
GP surgery review: priory-surgery
Title: Great personal service
Rating: 5 out of 5
Visited: June 2023
All the staff at priory from booking to GP to nurse were all friendly, informative and extremely helpful.
GP surgery review: priory-surgery
Title: Yet another distressing experience
Rating: 1 out of 5
Visited: June 2023
I was justifiably anxious about attempting to make a GP appointment as advised by 3 separate health professionals. My visit to the surgery this morning was as usual: long queue at reception, rude and disengaged staff, and no chance of an appointment. The dementia sufferer in front of me in the queue was reduced to tears by the attitude of staff! I was uncomfortable at being expected to share details of my ailments in such a public arena in full hearing of the entire queue, and left with no appointment, as anticipated. The perpetual circus  of attempting to obtain care from this practice is having a negative impact on my already parlous state of health.
GP surgery review: priory-surgery
Title: Rude receptionist
Rating: 1 out of 5
Visited: April 2023
I've been a patient here for a number of years and I don't think I have ever felt so belittled by the receptionist here as much as I did today. I had surgery last week and visited the doctor as I suspected an infection (doctor was lovely couldn't fault him at all). The doctor said to get an appointment with a nurse to clean and redress my other wounds. Which I did only to get told they didn't have an appointment untill 3rd May and that I would need to go to the south bristol urgent care centre to be seen today or tomorrow (as per doctors request). I explained that
am unable to drive only to be told 'well you can get the bus then.' I literally left the practice in tears after that rude comment.
GP surgery review: priory-surgery
Title: Drs great! Receptionists the Worst
Rating: 1 out of 5
Visited: April 2023
The reception staff at this surgery are some of the most rude unsympathetic individuals I have ever had the misfortune of dealing with. I don’t think they recognise the impact that their uncaring attitude has on the poor individual who is on the end of the line, which I may add they have been ringing for god knows how long!! A online appointment booking system that never seems available! So maybe a bit of empathy and understanding when us patients are a little frustrated, feeling unwell, worried and in pain, wouldn’t go a miss! Instead of somebody with a cold tone who then takes sheer delight in informing you there are no appointments and that you have to go through the same rigmarole of doing it all over again the next day! I work in an NHS clinic myself and there are times when you take calls from unsatisfied patients but no one should be made to feel undervalued or demoralised. Zero tolerance does not mean I can talk to you how I want with no reprisal. It works both ways!!  The doctors at this practice are very nice, understand caring professionals, sadly it’s what you have to go through to see or speak to them that is the problem. I regrettably will be seeking to join a different practice.
GP surgery review: priory-surgery
Title: Unbelievable
Rating: 2 out of 5
Visited: March 2023
Mothers medication changed which could affect her kidneys,heart etc. Asked by doctor to return in 2 weeks.  Tried to make appointment by phone and in person only to be told to call at 8am Thursday 30th March, on doing so told no appointments and to try again the following Thursday,which should of been when the Doctor asked to see her.
Really not good enough as the same issue will probably arise again.
My Mother is 89 years old and worries and stresses over everything.
What ever system is being used for appointments I feel definitely needs changing. Surely when a Doctor specifies a time frame for follow up appointments and tests this should be adhered to.
I find the whole process utterly ridiculous.
Frustrated daughter who is only trying to look after her mother as well as my own family and husband and also hold a job down.
GP surgery review: priory-surgery
Title: Rude Staff
Rating: 1 out of 5
Visited: March 2023
Staff answering the phone are super miserable and speak to service user's with an annoying tone as if the procedures were so clear that asking questions means you are of course dumb.
Extremely rude. Also every time I call they hung up without a proper professional manner. Customer Service is Extremely poor!!
GP surgery review: priory-surgery
Title: Never any improvement
Rating: 1 out of 5
Visited: February 2023
Like the previous anonymous reviewer, I was asked to return to a GP 'in a month'. Despite hours trying, by phone and in person (have yet to succeed in ever accessing online booking), I failed for the 2nd time to secure an appointment in the required time frame. The systems at this practice are in need of life support.