janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: westfield-road-surgery
Title: Best GP Surgery in Milton Keynes
Rating: 5 out of 5
Visited: July 2022
The team at Westfield Road Surgery provide a super service. Recently I had to seek help for my unwell child. I called up in the morning , the phone was promptly and politely answered by reception. I was provided a consultation with the doctor. He provided great care safely to my daughter. I can not wish for a better service. The whole team are very responsive to patients needs. They provide a very accessible effective appointment system, embracing modern ways of consulting patients. It is clearly a very well led & empathic surgery who have patient needs at the centre of their service. Continue your great work!
GP surgery review: brooklands-health-centre
Title: Frustrating Experience
Rating: 1 out of 5
Visited: January 2024
Today, I found myself in need of booking an appoimnet due a long illness and called GP surgery line ( No other method offer for appoiments). I was met with an exceptionally long wait time, exceeding 2 hours. While I understand that line can be busy, waiting for such an extended period without any indication of my position in the queue was both frustrating and disheartening.
After 2 hours waiting i disconected and went to Hospotal Urgent care. 

What aggravated the situation further was the lack of information provided during the wait. Not knowing how much longer I would have to wait or where I stood in the queue left me feeling helpless and undervalued as a customer. Efficient communication is crucial in such scenarios, and the absence of updates or estimated wait times only served to exacerbate my dissatisfaction.

Note: Callback offer after 30 min to 1 hour should be offer without loosing our position in the queue.
GP surgery review: brooklands-health-centre
Title: Exceeded my expectations
Rating: 5 out of 5
Visited: January 2024
My experience with the practice and the GP I saw was amazing and exceeded my expectations. First of all, I am so grateful the surgery is using the Patchs website for appointment requests instead of having to call the surgery and wait for hours. 24 hours after putting in my appointment request I had received a message that my appointment is scheduled for the next day. The GP I saw was an absolute angel! She was so caring and truly listened to me. I felt so grateful and well taken care of. I also had a blood test and ECG the same day. The HCA respected my privacy while I was preparing for the ECG. She too was caring and friendly. Overall I had a good experience and I’m happy I am under this surgery.
GP surgery review: brooklands-health-centre
Title: In absolute shambles!!!
Rating: 1 out of 5
Visited: December 2023
This surgery has gone down the hill since taken by the new “contractors”. I spent two hours on the phone to get through a receptionist. I then walked in wet weather with my one year old to make an appointment. I was told to come back later in the afternoon which is fine. I went back home only to receive a text 15 minutes later than appointment has been cancelled and contact the reception again. I got my baby in the pram again and walked up the town only to be told by the surgery manager to go see urgent care!!!

Such pathetic level of service, absence of basic empathy at an nhs surgery is truly shocking. The problem isn’t the GP but the people who are running this abhorrent surgery. Just close it permanently than putting patients through stress every day!!
GP surgery review: brooklands-health-centre
Title: Almost impossible to contact
Rating: 1 out of 5
Visited: December 2023
My wife attempted to get an appointment this morning following refferal from 111. She called at 8am (when they advise you to call), this has been a problem for me in the past when I've needed an appointment and not been able to call at this very specific time which is seemingly the only option if you need any type of appointment. She was on hold for well over an hour and had to cancel the call to continue working. 

The automated message when you call, specifically acknowledges the issue they face with their phone system and preempts your dissapointment in not being able to contact them by asking you to be kind to staff if you do get to speak to them.

I've had this experience multiple times on any occasion I've attempted to contact them, both at 8am and at other times.

With the volume of other similar reports on this page, I cannot understand how direct interventional action hasn't yet been taken by any relevant authority to improve the service which at best is difficult to access and at worst is verging on pointless in its existence.
GP surgery review: brooklands-health-centre
Title: Horrible service and never able to book appointments
Rating: 1 out of 5
Visited: December 2023
Worst service I’ve ever received from a GP practice. You have to stay on the phone for hours to even get to the reception! Waking up at 8am with a newborn and for them to not even pick up the phone is absolutely pathetic. Was told to book a consultation through patches only to go online and the options were not even available. Always have a bad experience booking appointments and can’t wait to find a new GP practice!
GP surgery review: brooklands-health-centre
Title: Great pharmacist
Rating: 1 out of 5
Visited: December 2023
I do not recommend Brooklands Surgery however, the pharmacist who does medication reviews is excellent. He’s extremely thorough, attentive and courteous. He recognises that some questions are sensitive, calmly offers advice and suggestions and makes sure I’m aware of possible side effects with medicines.
GP surgery review: brooklands-health-centre
Title: Disappointing
Rating: 1 out of 5
Visited: November 2023
They don't answer the phone, even when calling outside of the busy morning hours!! I'm sure they have staff call in before closing so you aren't able to get through. Impossible to get test results for my son without driving there.
GP surgery review: brooklands-health-centre
Title: Worst practice.
Rating: 1 out of 5
Visited: November 2023
I cannot wait to be able to register with another Health Centre. 

Rude and unhelpful receptionists. 
You can spend hours on the phone trying to get an appointment to then get told to go online. The appointment was for a 6 months old baby.
GP surgery review: brooklands-health-centre
Title: Non Existent Medical Centre
Rating: 1 out of 5
Visited: November 2023
I have tried for 2 weeks to make an appointment with Brooklands. I called daily at 8am, but to no effect. I registered on their online portal and tried to book an appointment via that. You just get no response from the practice at all. 6 months ago when I was lucky enough to get through I was told that they can’t schedule me for tests due to the NHS having put a hold on all tests. I have now been forced to change practice to another within the catchment area as I can no longer wait and I have to see a doctor.

The situation is also not at that stage where I need to go to a walk in centre, but what if it was. 

The NHS needs to sort this out and get this practice working.
GP surgery review: brooklands-health-centre
Title: Blood test not reviewed since 4 days for a urgent condition
Rating: 1 out of 5
Visited: November 2023
My spouse has been getting a fever for the last three weeks and the doctor suggested an urgent blood test. It took 1 week to get the blood test done and the blood reports have been there with the GP for more than 4 days and they haven't reviewed it. I almost visit the GP every day and they are neither reviewing the Blood Report nor, giving us a copy. Every time I visit for the report they say my printer is not working. Its Pathetic
GP surgery review: kingfisher-surgery
Title: Great Practise
Rating: 5 out of 5
Visited: October 2023
I attended my flu/covid vaccination appointment with a swelling below my eye.  The nurse checking me in noticed and asked me if I had a doctors appointment as it was an infection.  Being a Saturday morning, I expressed my doubts that I would get a doctors appointment.  The nurse then raised a prescription for me to collect.
This is typical of the service that I can expect to receive from all members of staff working within the practise that I have presented a problem to.  They just get on and deal with it.  The receptionists are so capable and treat me as a person rather than an interruption to their other duties.
I have been with this surgery since it opened and consider myself lucky that I don't have to endure the difficulties that friends meet at our other NP surgery.
As a final declaration of how attentive the staff are, they also offered chocolate after the vaccinations.
GP surgery review: kingfisher-surgery
Title: Excellent experience
Rating: 5 out of 5
Visited: July 2023
My partner and myself recently changed to this practice. We have experienced 100% efficiency, courtesy and response from them, from reception through to GP, from the point of registration to today's initial appointment for my partner.. We couldn't be happier with our experience so far. Well done Kingfisher Surgery, you have restored our faith in GP practices.
GP surgery review: kingfisher-surgery
Title: Extremely happy with services
Rating: 5 out of 5
Visited: May 2023
team is always very helpful. best gp practice communication and care I have ever experienced. changed address but dont want to move surgery.
GP surgery review: newport-pagnell-med.ctr.
Title: Efficient and responsive practice
Rating: 5 out of 5
Visited: January 2024
I have had a number of medical issues over the last 12 months and I have used the online triage system , which has worked well for me . When required I have speedily escalated to a face to face appointment or blood test appointment . Much of my contact has not necessitated a face to face appointment and has been dealt with perfectly appropriately by telephone contact or text message
GP surgery review: newport-pagnell-med.ctr.
Title: By far the best practice
Rating: 5 out of 5
Visited: October 2023
I've been with this Medical Centre since 2020, and could not be happier with the way I've been treated. Of course it can take a while to get an appointment, but it's the same, if not worse, everywhere. On occasions I've needed urgent help, I've been assisted in good time, and with remarkable kindness and dignity. For routine appointments or issues, I've been listened to and given appropriate help. Their follow-up response time when I've called 111 has been great.

I do not understand people asserting the staff are rude or unhelpful, this could not be further from the truth - I accept if you're worried or in pain you may feel like they're not helping but one can only assume this is a very subjective opinion based on the moment. I had Covid & flu jabs last weekend, the nurse & assistant were exceptionally friendly and happy - this goes a long way to make a patient feel welcomed and cared for. And as for the reception staff, they are the nicest I've ever met (and I've met a lot over the years). Last week I popped in to change an appointment and had a bit of a breakdown, the receptionist immediately came from behind the desk and helped me to sit & calm down - I felt genuinely cared for.

Also the site is clean, tidy and a pleasure to visit - I have visited surgeries where you want to wipe your feet on the way out.

In short, best MC I've ever been to
GP surgery review: newport-pagnell-med.ctr.
Title: Efficient co-ordinated care
Rating: 4 out of 5
Visited: September 2023
I have experienced a number of medical issues in recent weeks and have found the practice to be extremely efficient and prompt in their response.  I felt my concerns were listened to and addressed.  I find telephone consultations quite difficult compared to face to face but I have really noticed a change in the quality of these type of  appointments at Newport Pagnell Health Centre.  The consultation was a true dialogue, rather than one-sided, and I felt able to voice my concerns.  A series of appointments included GP, nurse and paramedic input - my comments apply to all.
GP surgery review: newport-pagnell-med.ctr.
Title: Mixed Experience
Rating: 2 out of 5
Visited: August 2023
In some ways this surgery is great. The diabetic nurse is excellent and is very thorough and if I were just basing my review on her it would be top notch. 
Now to the bad bits. Trying to get through to the surgery takes over 20 minutes each time I have called. The online system where you can apparently book appointments is rubbish and unhelpful. Waste of time using the system. I’ve had one particular dr who wasn’t interested in what was causing my symptoms but would rather prescribe me painkiller than address the cause which she didn’t know and didn’t refer me anywhere.
Another appointment the dr did refer me for investigations and did say she would also put some of my meds on repeat but she hasn’t done this. I raised this with the online system and have a standard message from the surgery that I need to speak with a dr to get the meds on repeat. No offer of an appointment. No taking into account my message advising that rhe dr hadn’t done what she promised. So now I am going to have to waste more of my time actually trying to get through to explain to a receptionist.
I get the impression the surgery is understaffed but this shouldn’t mean getting rid of me as quickly as possible and not addressing any causes of my illness or errors they have made.
GP surgery review: newport-pagnell-med.ctr.
Title: Attentive, caring, responsive staff!
Rating: 5 out of 5
Visited: August 2023
:  I have a severe disability due to a freak accident caused by officers at Northamptonshire Police, and the GP and her colleagues have been more than understanding of the extremely unique, unprecedented circumstances of the injury that introduced me to her/them. She is graceful, knowledgeable, and attentive. I am so very grateful for her care and meticulousness
GP surgery review: newport-pagnell-med.ctr.
Title: Fantastic Occupational Thereapist
Rating: 5 out of 5
Visited: August 2023
The OT has been fantastic.  She called me personally and, despite my dismissals to the contrary, told me not to worry about taking up her time for something so 'trivial'.  She is working diligently to help me find replacement crutches for my 6'5 frame, for which I am so grateful.  God bless you and everyone there!
GP surgery review: newport-pagnell-med.ctr.
Title: Attentive Practice
Rating: 4 out of 5
Visited: August 2023
They were quick & attentive to deal with my Nan & I really appreciated the matter of urgency! Very helpful, kind & understanding!
GP surgery review: newport-pagnell-med.ctr.
Title: Worst practice ever
Rating: 1 out of 5
Visited: July 2023
I’m actually complaining on behalf of my 80 year old mother, who cannot get an appointment, has a heart condition and various other ailments.
Having also been with this practice it has to be one of the most unprofessional surgery’s I have come across.
Staff are rude unhelpful and the doctor’s aren’t much better .
Having read the reviews thinks have not improved!
GP surgery review: newport-pagnell-med.ctr.
Title: Superb in many ways
Rating: 5 out of 5
Visited: July 2023
Telephone was answered very quickly and my problems were dealt with in a sensitive and professional manner. It was a good experience that has eased my anxiety. Thank you .
GP surgery review: newport-pagnell-med.ctr.
Title: very poor
Rating: 1 out of 5
Visited: May 2023
I would stay away! very poor service and uncaring staff, Reception staff and secretaries are rude and do not get back to patients if they say they will, always having to chase for an answer
GP surgery review: houghton-regis-medical-centre
Title: This Houghton Regis Medical Centre
Rating: 1 out of 5
Visited: April 2022
Like many others have shared their reviews on Google, this practice needs to change their booking system. They have banned advance bookings because of Covid but that is clearly a lie, after 2 years. 

They will ask to call at 8.05 or 12.30 to get an appointment, but when you call, you are already 30th in the queue. And no appointments are available. Every single day. Do not register here.
GP surgery review: toddington-medical-centre
Title: Superb practice.
Rating: 5 out of 5
Visited: December 2023
Superb practice. Doctors and all staff extremely helpful. Would thoroughly recommend this practice.
GP surgery review: toddington-medical-centre
Title: Excellent service!
Rating: 5 out of 5
Visited: June 2023
Excellent surgery. I am so impressed with the service I received last week and the quick response from GP’s . Tuesday morning I got a call and spoke to a Doctor, as I was so poorly with possible food poisoning and then today because I was still very ill I completed the e consult and a Doctor called back very quickly at 10am and I was tested and seen by 11am. Both times dealt with care, friendliness and compassion, couldn’t ask for a better service from the surgery! All the staff there have always been extremely helpful, efficient and understanding.
GP surgery review: toddington-medical-centre
Title: An outstanding practice
Rating: 5 out of 5
Visited: June 2023
I was referred to this practice by the pharmacist . The receptionist was really busy but listened carefully, explained the latest system all practices now follow nationally. The receptionist provided me with the appropriate material and was so patient when I decided to fill out the online form on my phone When I had some difficulties completing it the receptionist patiently endeavoured to find support The outcome was that I was triaged by a wonderful practitioner and I had the appropriate medication that day,  before the week end Thank you
GP surgery review: toddington-medical-centre
Title: Much improved system
Rating: 5 out of 5
Visited: June 2023
Have had occasion to contact the Centre in the last fortnight.
Used the new internet form and got super fast help. One doctor was in touch quickly and sorted my problem there and then, thoroughly.
Had different problem today, form filled, examined quickly and treatment given. What a difference, great improvement! I haven’t seen a doctor for a long time, but this system is superb! Thank you.
GP surgery review: toddington-medical-centre
Title: Was a great surgery but sadly no more.
Rating: 1 out of 5
Visited: June 2023
Been patient of this surgery for over 20 years & sadly it is not a patch on what it used to be.
The doctors can be very dismissive and often “talk over you” when you are trying to explain your symptoms.
They seem very impatient and keen to get you either off the phone or out the door. 
This is quite a worrying situation as not actively listening to your patients could result in key information being missed and potential harm being caused.
I do not feel listened to at all and now considering moving my Health care to another practice.
GP surgery review: toddington-medical-centre
Title: Some people don’t know how lucky they are
Rating: 5 out of 5
Visited: May 2023
I have been in a bad way for 20 years now but having toddington medical centre on my side has made my life so much easier, we are blessed in Toddington. I always receive courteous , helpful and empathetic . conversations with the staff and they go the extra mile to make my life easier. Getting results in time for Royal Marsden consultation is sometimes critical and I’m never let down. So grateful am I that I have been known to take in chocolates or flowers. Well done toddington medical centre
Thank you
GP surgery review: toddington-medical-centre
Title: Rude Receptionist
Rating: 1 out of 5
Visited: April 2023
I have found both face to face and phone interactions with one receptionist disappointing. On 3 occasions I have found the receptionist to be dismissive and lacking in empathy and basic people skills. As a front line representative for patients, this person should posses those 2 basic skills. Unfortunately, this current receptionist doesn't. My wife has experienced the same issue.
GP surgery review: toddington-medical-centre
Title: Refreshing change
Rating: 3 out of 5
Visited: March 2023
Refreshing surprise when I visited. Charming & helpful receptionist & kind caring & efficient nurse. I hear tell if I'm quiet & patient I may be lucky & spot the shy & elusive creature called a GP!
GP surgery review: toddington-medical-centre
Title: A model of how a practice should work
Rating: 5 out of 5
Visited: August 2022
I had a follow up appointment to investigate my condition after a course of antibiotics.

The doctor was genuinely concerned for my well-being and was methodical and thorough in his diagnosis. He asked all the right questions and actually listened to my answers. This was by far the best GP I have encountered, I could not thank him enough.
The screening process to get me an emergency appointment worked seamlessly, receptionist was professional in her approach.
Overall an excellent experience and a model for patient care as far as I am concerned.
GP surgery review: toddington-medical-centre
Title: Personalised patient care
Rating: 5 out of 5
Visited: June 2022
I have always received great care from this GP practice. This was especially shown today where I was given exceptional, genuine and holistic care.
GP surgery review: wheatfield-surgery
Title: Lack of Communication
Rating: 2 out of 5
Visited: October 2023
Subject … Amended Review as requested

Subject: We are unable to publish your review 0303920

Comment reference number: 1682574

I have been a patient with Wheatfield Surgery  for many years but am really not happy at the moment. I ordered my repeat prescription on 19/10/23 but it wasn’t  issued  on the same day like it usually was.  A medication review had been done but the GP didn’t speak to me about it. I was upset about this as despite me signing a disclaimer form to continue receiving my Zapain painkillers for the pain in my knees it had been written  on my online record to only prescribe 1 month of these tablets! I told the GP on my last telephone appointment after my knee x-ray that I needed these painkillers as  paracetamol doesn’t work when the pain is bad and I’m unable to take Ibuprofen because of my other tablets. The GP is aware that I only take these painkillers when the pain is bad Im only prescribed a weeks supply each month not enough to become addicted to them!  I visited the surgery on 20/10/23 to try and find out why this had happened and was told to call the surgery and speak to a colleague on option 2, I did this but the person was unable to help me and said I  needed to speak to the GP.  I called the surgery again and pressed option 1 to request an appointment but there was none available. The colleague that answered the call this time was helpful and told me that they would speak to the GP about my situation, I also spoke to this person about some routine blood tests that were due in September but I didn’t get a reminder as I usually did I was told that they could be arranged for me and I would get a callback later to confirm this. Someone eventually called me back late afternoon on Friday 20/10/23 and confirmed that they had spoken to the GP and the GP wanted to speak to me.  This person arranged to give me a call back on Monday 23/10/23 regarding the appointment for the blood tests. I didn’t get a call back so checked my online record in the afternoon to see if there was an appointment and was surprised to see there was but it had been postponed! I then visited the surgery again to ask what had happened and one of the receptionists rebooked the appointment for the blood tests!   I was told to give the surgery a call on Wednesday morning 25/10/23 at 08.30am to try and get an appointment to speak to the GP which I did, I wasn’t happy as I was waiting in a queue for nearly an hour only to be told there was nothing entered on the system that the GP wanted to speak to me!  I don’t feel that this is a good practice to treat patients like this I am nearly 72 years old and don’t need this stress. I was eventually given an appointment to speak to the GP for the end of November in 4 weeks time it’s ridiculous when it’s the GP that requested to speak to me.  It seems to me that the communication at this surgery is very poor.