janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: clifton-medical-practice
Title: Terrible
Rating: 1 out of 5
Visited: October 2023
I really have no words…. What do you need to do to be given an actual appointment? You get told to call at 8am, if you do you get cut off because the lines are too busy. You get told to log on to their website to book an appointment. After I pointed out that there are only physio appointments available on there, I get told to log on at 6am. This doesn’t work either, as I said, only physio appointments are shown. I require an appointment after having a clear X-ray result but continuing with a cough that I’ve had for a few years now. The doctor told me to go and see them if my X-ray was clear. I explained this to the receptionist and still I have no appointment offered. The fact that you cannot book an appointment in advance is an absolute joke! You would expect the 8am calls to be urgent, for people who have woken up ill but no, they want me to try an already clogged up line to book a routine appointment??? No common sense at this practice.
GP surgery review: clifton-medical-practice
Title: Poor practice
Rating: 2 out of 5
Visited: June 2022
Arrived at 7.30 to get an appointment   got one for 9.15 rather than go home and come back I went outside for 10 mins   came back in and waited  there was 1 in front of me she went in came out at 10 past 9     half an hour later I'm still waiting so returned to reception  only to be told that because I went out I should have booked back in so the doctor could be informed  no one said I had to book back in I think it's very poor system I had an appointment  and was there in plenty of time but it's now 10 oclock Nd I'm still waiting
GP surgery review: clifton-medical-practice
Title: Terrible experience
Rating: 1 out of 5
Visited: April 2022
I have tried consistently to see a GP but have been unsuccessful. I also found the receptionist hostile when I asked how may GPs were there to actually see people. I am concerned that people are not being seen and it seems screened out by admin/reception staff.
GP surgery review: clifton-medical-practice
Title: Terrible
Rating: 1 out of 5
Visited: March 2022
Given tablets from hospital and told need to speak to doctor before prescribed more.Had a letter from surgery also requesting to speak to me.Been trying for a week to be told its not urgent and only 1 doctor on ,even tho I have stated getting low on meds.Today I rang to inform them,started 27th in line! after trying to get in line for 20 mins,I have now ran out and still couldn't get a appointment.Most of the receptionist are nice but there is one that is rude and patronising.So I have no medication!
GP surgery review: meadows-health-centre-(larner)
Title: Horrible experience
Rating: 1 out of 5
Visited: September 2023
My daughter has been really ill for over a week with awful tummy bug that has ripped through the house. Took 3 tries on 3 days to get a telephone appointment and then the gp simply told her to go to a and e. Refused to assist with fit note. Refused to acknowledge whole house was down with a bug and surgery was open but insisted she present with 2 under 5s to a and e. This surgery is everything that is wrong with the NHS!
GP surgery review: rivergreen-medical-centre
Title: Disappointing
Rating: 1 out of 5
Visited: December 2023
I tried calling for so many times to the surgery so I can book an appointment, of course every time you have to call for at least 32 times so you can manage to get in the queue so they can tell you that aren't any appointment left for that day even if you tell them that you wake up and you can't hear with a ear to quote "please call tomorrow morning or go to emergency ".
Now I requested a referral letter is being a week still waiting.
GP surgery review: rivergreen-medical-centre
Title: Helpful staff
Rating: 4 out of 5
Visited: December 2023
Phoned up to make an appointment for my daughter, explained I had anxiety & depression the receptionist was helpful, friendly & very understanding, went out of her way to help. Managed to get an appointment that day. Was very grateful of her understanding & patience with me. Thank you again for your kindness.
GP surgery review: rivergreen-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: August 2023
Asked to see a doctor as pregnant they booked me in with a practitioner complete mess she didn't know what I could have for a skin condition she had to write everything down to speak to a doctor as she didn't know then sent me away and I had to wait then she had to phone me to tell me what they said, due to the doctor not seeing it it was like guess work. If they didn't have any doctors appointments left they should have said but the receptionist should have known this would happen or might as only doctors know what pregant women can have. Awful it used to be one of the best doctors, now I would say it's the worst the receptionists are making decisions that they shouldn't be making.and it's causing unnecessary stress for patients. If they can't handle the patient load they should ask for help
GP surgery review: rivergreen-medical-centre
Title: High demand but with thorough and thoughtful staff
Rating: 4 out of 5
Visited: February 2023
We moved area so had to move doctors. We were very happy at our previous practice, though the 'kindness' of the service did vary according to which doctor you saw. 
 However, at Rivergreen, which unfortunately I have had to contact many times during the last 2 years, every appointment (face to face or phone calls) has been compassionate and thorough!
 Yes I agree with others that the appointment system is a massive challenge, however I always find a caring and helpful person on the end of the line....when and if I get through.  
The national 'system' is broken but in my experience the people working for the health system and our wellbeing, are trying as hard as they can to  serve us as faithfully as they can!   Thank you!
GP surgery review: rivergreen-medical-centre
Title: Registered NHS.  patient...’ a public outcry ‘.
Rating: 1 out of 5
Visited: December 2022
To  the ‘practice manager’ 
Visited surgery today, to be  told that with seven doctors at the practice and seeing 1000 patients per week, yes, 1000 patients per week, that there were no appointments available..told to phone at 8 o’clock in the morning.....which we know  does not work.....advised to go to eye casualty at A&E...something is drastically wrong and needs desperately to be resolved...to avert unnecessary pressure and stress on hospital resources and patients ..
GP surgery review: rivergreen-medical-centre
Title: Absolutely shocking booking system
Rating: 1 out of 5
Visited: November 2022
Do not sign up to this practice because you won't ever get an appointment! For 7 days I ring bang on 8am and I cant even get in a queue so I spend 15 mins hanging up and calling back constantly until I'm put in the queue come 8.20 all the appointments are gone and there's no other alternatives in getting an appt. It's absolutely disgusting when there could be people with a genuine serious problem that they need to be booked in for and can't because of the shocking booking system. You can't even book an appt for the next day or couple of days in the future because you have to ring on the day you want the appt. I don't want an appt 2 weeks in the future!!!
GP surgery review: rivergreen-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: May 2022
I am writing this review as the daughter of two elderly patients at this practice. Both have required hospital stays in the last 8 months and appointments, both emergency home visits and within practice, subsequent medication changes, blood tests etc etc. My dealings with all staff have been very positive, be that  face to face or by telephone. Yes, there can be a wait on the telephone but I put the call on speakerphone and carry on with other tasks. Also, there are only finite numbers of appointments and this is a general NHS problem. I feel that the staff do very well under difficult circumstances and increasing service pressures
GP surgery review: rivergreen-medical-centre
Title: Impossible to get an appointment!!!
Rating: 1 out of 5
Visited: March 2022
People have died because of thier appointment process and nobody being able to get through!!!! 
Here's my complaint to them: It's absolutely impossible to get an appointment at the minute, I understand things are busy but the process isn't working and totally not fair. I have tried for the past 10 days to get an appointment for my boy who has a problem with his legs. He's had x-rays and was asked to call to book him back in to discuss but I have had no luck getting him booked in at all. You ring bang on 8am, even before to try and make sure you the 1st as soon as it clicks on that you aren't closed you then can't even get in a queue to speak to anybody and kicks you off, then are constantly ringing for 15mins trying to get in the queue by the time you get in the queue wait another 30mins for someone to answer then there's no appointments.
After a week of trying every day, I received a letter saying I need to call as the doctor would like to discuss the x-rays (what an absolute joke, like I hadn't been trying for the whole week), but it did say I could book a pre-book 2 week appointment - fantastic I thought. I tried all day Monday 4th and you couldn't get down from queue position 8, tried again this morning obviously no appointments by the time I called and no pre bookable appointments, what a surprise.
Due to my son's problem with his legs and me having a baby recently I've been in the doctors quite a lot and there's never anybody in there and the doctors are all locums. Where are all the doctors and the appointments?
The service is shocking!!!
GP surgery review: bawtry-and-blyth-medical
Title: Amazing Care
Rating: 5 out of 5
Visited: November 2022
A lovely shop, with a very friendly and thoughtful team who made sure my daughter had everything she needed and was at ease getting her injection. A stand out pharmacy
GP surgery review: bawtry-and-blyth-medical
Title: Good access, great care.
Rating: 5 out of 5
Visited: September 2022
I have been with this surgery for 2 years and I have never struggled to get through to the reception team. The reception team are always helpful and caring. When attending appointments they have been on time and the doctors and nurses have been calm and professional.
GP surgery review: bawtry-and-blyth-medical
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2022
I recently registered with this practice having finally become utterly exasparated with my previous one. I am so glad I did. The staff  at Bawtry and Blyth are very helpful, friendly and approachable, and efficient, and a "can do" attitude seems to prevail. The online appointment booking system is user-friendly and actually seems to work. It is so welcome to be able to view the availability of time slots with each of the individual GPs and to be able to actually book a future appointment for non-urgent or non-acute conditions. The whole practice seems to be run very efficiently. I wish I hadn't waited so long to change - I should have done this years ago. I now have peace of mind in that on the rare occasion I need to seek medical attention, I will be able to do so with a minimum of fuss.
GP surgery review: larwood-surgery
Title: New Prescription ordering service is rubbish
Rating: 1 out of 5
Visited: November 2023
Why on earth change something that was not broken?.This push that push this button on your phone is ridiculous and when i did eventually get it sorted out after being with the Village Surgery for nearly 17 years i get a message "Your details cannot be confirmed" Get a life down there and sort this out as i need urgent repeat medication for my wife and noway i can do it.Looking at previous statements others have had this problem and i can assure you neither myself or my wife have had any communications from your surgery regarding this changeover so what you have answered to previous people is a lie
GP surgery review: larwood-surgery
Title: A farce when ordering a repeat prescription
Rating: 5 out of 5
Visited: November 2023
tried to order a repeat prescription and given and given five different numbers to press and no information about which button was for repeat prescriptions. Then i was asked for a pin number and had no idea of what they were talking about as i do not have a pin. I had to walk down to my local surgery to order my prescription. If this is progress leave it like it used to be or get someone that knows what they are doing when changing the software
GP surgery review: larwood-surgery
Title: Long call wait
Rating: 2 out of 5
Visited: November 2023
Please resource your phone lines adequately. I have phoned at various times throughout the day, over a number of years, and always end up in a lengthy queue holding for around 20 minutes at times and at times more. Today I got to number 5 in the queue, only to get cut off. Not a great service for the elderly or those who struggle financially. Not everyone has access to the internet or text facilities.
GP surgery review: larwood-surgery
Title: Thank you!
Rating: 5 out of 5
Visited: October 2023
I had an appointment with a GP from Larwood sergery at the GP hub at Bassetlaw Hospital on 12 October 2023. I was recovering from surgery to repair a an abdominal hernia and I had felt dreadful for several days. I had no discharge from my wound and therefore made the appointment assuming I had a viral illness.

The GP checked my ears and throat before confirming that my symptoms were consistent with a virus. However, he asked to look at my wound before I left the surgery. The GP immediately recognised that I had a serious wound infection and he informed me that I needed to be admitted to hospital for treatment. 

I was extremely reluctant to be admitted to hospital and questioned why I could not be prescribed antibiotics to take at home. The GP was kind but firm in explaining how important it was that I was treated in hospital. The GP immediately referred me to a surgeon. He brought my husband into the consulting room with my consent to explain my condition.

I had a CT scan which identified that I had a large abscess underneath my wound. I had also developed sepsis. I had emergency surgery to remove the abscess and had intravenous antibiotics to fight the infection during the 5 days I was in hospital.

I am still quite poorly. I have an open wound in my abdomen and this requires ongoing treatment. However, I am alive and I believe that this is because of the diligence of the GP I saw that evening. He was thorough in examining me and was quick to spot that I was very poorly. He made sure that I had access to the treatment I needed immediately.

I am sure that I was not the easiest patient to treat that evening but the GP was very professional in his approach. He also took time to reassure both me and my husband.

I am very grateful to the GP and would recommend Larwood surgery to anyone.
GP surgery review: larwood-surgery
Title: Extremely difficult to get urgent appointments
Rating: 2 out of 5
Visited: September 2023
Wanting to talk to a nurse/ Gp regarding acute pain following surgery and no one can help. Not even for a phone call . Next available appt in 12 days time ! Absolutely disgusting that a GP surgery cannot help when you most need it . It’s no wonder 111 and A&E are over stretched ! This is completely unacceptable. Not happy .
GP surgery review: larwood-surgery
Title: A GP who listened
Rating: 5 out of 5
Visited: August 2023
Recently I have had mixed experiences at the surgery but I have just had my 8 week postnatal check and I had a really excellent experience. I found that the doctor came across as very competent and knowledgeable, but also extremely supportive, reassuring and personable. They had time to listen to me (over half a hour) they gave helpful advice and was very thorough. With the postpartum period being such a vulnerable and anxiety provoking time they really did make all the difference. I felt safe that I could talk openly and not only was my baby’s wellbeing was prioritised, mine was too. Thank you very much. I appreciate these are challenging and busy times in the NHS and so I appreciate the excellent care even more so than ever. They were the best GP I have ever seen.
GP surgery review: larwood-surgery
Title: Not fit for purpose.
Rating: 1 out of 5
Visited: August 2023
Lack of communication between medical Staff. Physiotherapist was supposedly refering me to GP for a hand injection. He failed to send the referral through, thus delaying my treatment. Today I used the online system to make an appointment regarding aspirate issue. I received a text with a traige appointment for nine days time . No specific time given, not good enough . I moved to Larwood 2 years ago but am going back to my previous GP. Practice who have now updated thier booking system. Larwood needs to follow suit. ASAP.
GP surgery review: larwood-surgery
Title: disappointing
Rating: 2 out of 5
Visited: August 2023
i think the last time i had to phone the surgery was over a year ago for my blood pressure check it was then straight forward, i have tried by phone over the last few days at first 18th in the Q then later on 15th but no more appointments , i tried the online booking but it seems that is down so it looks like i will have to visit the surgery to make an appointment, its not very good is it ?.
GP surgery review: larwood-surgery
Title: Poor can't believe how it is now to how it was
Rating: 1 out of 5
Visited: July 2023
This is the 3rd day of trying to get a call back from a doctor !!! The receptionist called my son back and said he must have an issue with his phone as the doctor can't get through cuts off , so please explain how she had managed to? Obviously calling incorrect number , so everyday told to call back when asked if you could call him , it was no it doesn't work like that you will have to call again tomorrow , he has accute sinusitus and what we think is an ear infection  as is off balance and bunged up , at 2.30 this morning he fell over going to the loo never known this practise so bad , used to be so good , what on earth has happened ---- please don't blame covid !!!!!
GP surgery review: larwood-surgery
Title: What on earth has happened
Rating: 1 out of 5
Visited: May 2023
Really upset writing this review   after ten years of being with Westwood then larwood  I no longer have faith and confidence in this practice  and so will start looking for a new surgery  next week been trying all week to get a phone call from diabetic nurse  unsuccessful now left with an anxious weekend  i know the surgery is under great pressure  but if u can't offer the basic care  what's  the point in being open  very very sad and disappointed
GP surgery review: meden-medical-services
Title: Unhelpful but staff sounded very stressed
Rating: 1 out of 5
Visited: March 2023
Medical Medical Services are seriously lacking in all aspects of customer care and in my opinion this can only be a result of bad management poor administration and  total lack of supervisory care. As I am not getting anywhere with my GP practice who  sadly give the impression over the phone that they just couldn't; care less I have taken the following steps to ensure my health is protected and I get the medical help and support I require. I have registered for a well know on line Virtual GP service and whilst I have to pay it is worth it knowing I am being treated as a patient and human being and  actually cared about. I have also taken steps to register with a new practice enough is enough in the interests of my own medical health and well being I am no longer prepared to tolerate a poor and unacceptable standard of service from my GPs surgery In defence of the lady I spoke to this morning at Meden Medical Services this morning she sounded very very stressed up in her voice  and no doubt is in risk of call centre burn out having to take so many calls and try and defend the lack of patient support and help on offer. Over the years I have seen so many excellent Doctors come to the practice and then leave and I seriously feel this needs to be questioned and their reasons for leaving. My comments are based on my own personal experience as a patient
GP surgery review: oakwood-surgery
Title: waiting on the phone
Rating: 3 out of 5
Visited: December 2023
Further to my report of 19th Dec I can see that I am not the only person to be frustrated when trying to get an appointment. Since people are left on the phone for such a long time only to be refused any communication perhaps an expert in communications could work out a system where the caller is advised that no appointments are available before they reach  eg 25 or 55minutes
GP surgery review: oakwood-surgery
Title: almost impossible to make an appointment see a doctor
Rating: 2 out of 5
Visited: December 2023
I waited 20 minutes on the phone on the 18th after being told to ring back later  10 times only to be told "no appts available"I tried again the following day at 8.30 and was told to ring back later then that I was 25th in line. On reaching the receptionist I was told there were no appts available.I wonder why the practice is accepting new patients when the existing patients cannot see a doctor
GP surgery review: oakwood-surgery
Title: Poor practice
Rating: 1 out of 5
Visited: June 2023
I had my bloods done over a month ago. They tell you to call up for results on option 3 however for the past 2 weeks when calling this line it will ring the first few seconds then cut you off then after that I have called and it has just cut me off. I then proceeded to call the surgery on option 1 waited a whole hour for them to tell me someone will call me. Why when they said you have to call up for results. The receptionist spoke over me every time I was speaking didn’t let me explain my frustration or anything like that. Even with appointments they say you can’t be 10 minutes late however they call you for your appointment 10 mins late even 20 minutes late. Very poor practices within the workplace it’s not somewhere I would recommend anybody to register with to be honest. Also when booking an appointment it is all online and you have to give a description of the reason for the call now some people are not willing to do this as the receptionists and others in the practice can also see this which I do not think is very confidential at all. Overall the surgery has very poor practices!
GP surgery review: oakwood-surgery
Title: Appointment
Rating: 1 out of 5
Visited: May 2023
Im really starting to get annoyed with this surgery. Ive been trying to get an appointment that i need. Every time i ring or do systems online i cant get one . I would like to see a female doctor at some point. Its not really on . Im not happy at all
GP surgery review: oakwood-surgery
Title: Awful GP, can never be seen
Rating: 1 out of 5
Visited: April 2023
Getting to see anyone at this GP is nearly impossible! Tried phoning several times every morning consistently for days and days, if you are lucky enough to make it through the "we are too busy to take your call message" you are 20+  in que and all appointments are gone by time you get through. Limited bookings in advance which are like the daily appointments- non existent .
GP surgery review: oakwood-surgery
Title: fabulous reception staff and Gp's
Rating: 5 out of 5
Visited: October 2022
I was just looking to check the opening times for my surgery and stumbled across the reviews, I have used this surgery for many years and not once have I ever had a problem, they are helpful caring and considerate, through covid they excelled! Appointments are some times a little challenging but they always figure it out...thank you I appreciate all you do to help... keep up the good work