janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: forrest-medical-centre
Title: Blood Test
Rating: 5 out of 5
Visited: February 2023
Very quick and painless,  carried out in a very professional and friendly way. In and out in no time. Thank you.
GP surgery review: forrest-medical-centre
Title: Very helpful
Rating: 5 out of 5
Visited: January 2023
I always had a very good experience with Forrest.  Appointments are easy to book and  readily available ( I have no preference for who will see me ) . Always been helpful, Receptionists, Doctors ,Nurses.
GP surgery review: forrest-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: January 2023
Had to phone after having paramedics out and was seen face to face next day. Doctor was very thorough in his examination and gave me appropriate treatment
GP surgery review: forrest-medical-centre
Title: Good Practice
Rating: 4 out of 5
Visited: December 2022
Average Response When You try and get Appointment Doctors Are Excellent And also NursesThey try and Do referrals  and Tests which needs Doing very Efficiently
GP surgery review: forrest-medical-centre
Title: Very quick flu injection
Rating: 5 out of 5
Visited: November 2022
As always greeted by friendly staff, then in and out after having flu injection in under 5 mins.  Very well organised. 
Thank you.
GP surgery review: forrest-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: November 2022
Always find the staff, both medical and admin, helpful and friendly.   Recent visit was no different with doctor assuring me that I could ask and discuss anything.
GP surgery review: kensington-road-surgery
Title: Improvements noted
Rating: 4 out of 5
Visited: December 2022
Since my last review ita fair to say there have been improvements  most notably the implementation of a phone system that is informative and works as it should. As ever the staff have remained helpful throughout this time.
GP surgery review: kensington-road-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: October 2022
I received excellent service today thanks to a reception who recognise that my problem is not wait until the next available for and a tornado tornado Who found time to fit me in to his busy schedule.

I felt the relief valued.
GP surgery review: kensington-road-surgery
Title: Great reception team always helpful.
Rating: 5 out of 5
Visited: October 2022
The reception staff at Kensington Road Surgery are always polite, kind and helpful.  They cant always give me an appointment straight away like any practice but they make sure you are reassured.  They are a great team.
GP surgery review: kensington-road-surgery
Title: Very Good Practice. Staff go Beyond Helpful
Rating: 5 out of 5
Visited: September 2022
I visited the Kensington Road Practice today. I was warmly welcomed by the receptionist who directed me to the appropriate doctor for consultation. The doctor spent quality time with me and arranged for me to have the appropriate tests. I felt very satisfied with the diagnosis and I complement the staff for being so attentive.
GP surgery review: kensington-road-surgery
Title: Extremely poor doctor’s practice
Rating: 1 out of 5
Visited: August 2022
My very elderly mother is a patient at this practice. She is in her 90s and has a chronic condition. Over the last 2/3 years the care has been totally unacceptable. It takes at least an hour (this morning it took 1 hour 42 minutes) to order prescription items for her. To make an appointment is doubly  difficult because of the time it takes to get through and the length of time she has to wait for the appointment. Indeed a face to face appointment is impossible, never an option. In fact she hasn’t seen a doctor from her own practice in over 2 years even though she is in her 90s. That’s not to say she hasn’t seen a doctor, but only doctors  arranged by me through the 111 service. To clarify, she has had some telephone appointments but struggles to hear and so often doesn’t understand what has been said. Unfortunately, there seems to be no understanding at all of how particularly difficult this is for the very elderly. The result of this is that she puts off calling her GP surgery until she is quite ill.  Not a good situation for an elderly lady in her 90s with a chronic condition who is doing her best to live an independent life to be forced into.
There’s been a catalog of problem/incidents over the last few years related to her treatment. (Too many to list here.) The  most recent was about a month ago…She got a call out of the blue from a doctor(I think) to do a review of her medicine. ( I don’t remember this ever happening before.) However, the result of this call was to reduce the dose of one of the tablets she’s been taking for 25 years. She couldn’t explain to me why this was necessary but decided regardless to follow the GPs instructions and as a result, hasn’t slept a full night since. 
A month or so prior to this, a community nurse was sent out to her home who she wasn’t expecting. She explained this to the nurse who still insisted on seeing her which of course she agreed to. After examining her, the nurse realised herself that a mistake had been made. This reminded me of a previous incident regarding her last covid booster in which the surgery insisted she had already had it. We discovered this because my mum telephoned the surgery to enquire why there had been a delay in her receiving an injection (All her other elderly friends had long since had theirs.) The receptionist insisted that she had already had it suggesting she forgotten about it. Later, that afternoon when I intervened, the mistake was acknowledged. Unfortunately the events which followed compounded the error as  following a suggestion from the receptionist I took her to a pharmacy who refused to give her the injection because it was recorded on the  NHS system that she had already had it. It took a few more days of discussion and insisting with the surgery to sort it out before she got her booster. 
In summary, in our experience the Kensington Road surgery has many problems which need to be addressed and fall well short of an effective, caring and safe NHS GP practice.
GP surgery review: kensington-road-surgery
Title: Very good telephone consultation
Rating: 5 out of 5
Visited: August 2022
I had a telephone consultation with a doctor whom I didn’t know to discuss results of a blood test. It occurred within the time I was expecting and I was talked through all the results very clearly and was given suggestions as to how to remedy the out of “normal” results. For some, I had to collect forms from the surgery and these were ready for collection the next day. The receptionists were most kind and helpful.
GP surgery review: kensington-road-surgery
Title: Very experienced and caring
Rating: 5 out of 5
Visited: July 2022
The staff at Kensington Road surgery saved my life,!!!! Thank you so much to all of the staff at the surgery . On my recent visit to the surgery the receptionist recognised that I was very ill and I was immediately taken under their wing. They made me comfortable and called an ambulance. I arrived at UHCW and was immediately taken to surgery and had been operated on within the next hour. Well done to all of the staff at this GP surgery. They are Angels Also thank goodness for the wonderful NHS
GP surgery review: kensington-road-surgery
Title: Can't get hold of them
Rating: 1 out of 5
Visited: July 2022
I've had several health issues that I need to discuss with my GP. When I call, I'm in the telephone queue for a minimum 45min every single time. I've had to hang up after waiting an hour as I've got work to do! It's ridiculous and extremely frustrating. This summer I have also had two issues with prescriptions being sent late to the pharmacy, and two times where referral letters have been forgotten and not sent to the hospital which has delayed my treatment by months. I am leaving this GP for Broomfield!!
GP surgery review: kensington-road-surgery
Title: Appalling service
Rating: 1 out of 5
Visited: June 2022
It has become the norm to wait 40 or 50 minutes to speak to a receptionist. This morning I waited a full 2 hours. My call was not answered and I ended the call.
GP surgery review: kensington-road-surgery
Title: It’s time to make positive changes
Rating: 2 out of 5
Visited: June 2022
In the last two years, the service provided by this surgery has seriously declined. I understand disruption has been caused by the Pandemic, something that the surgery frequently refers to (some would say ‘use as an excuse’) in responding to complaints and negative reviews. The vast majority of complaints relate to it being neigh on impossible to communicate with the surgery; which I agree is EXTREMELY frustrating and causes undue stress. But this is exasperated by the fact that there seems no light in the tunnel in terms of rectifying the problems - all they do (for TWO YEARS) is respond by saying the likes of ‘we’ve been extremely busy’ or using the Pandemic as an excuse. They can’t - shouldn’t - keep making such excuses. They should - must - get their act together; if they do not take such action, their reputation (and the confidence and appreciation of their patients) will be seriously damaged.
GP surgery review: phoenix-family-care
Title: Fantastic all round practice
Rating: 5 out of 5
Visited: October 2022
I have been a patient with pheonix family care since i was a teenager and think it has grown from strength to strength over the years,my gp is so caring and interested in my health issues its so reassuring every time i see my gp,from the reception staff to all the doctors i just thing you couldnt find a more committed caring team,thanks m d.
GP surgery review: phoenix-family-care
Title: Thank you to all staff
Rating: 4 out of 5
Visited: September 2022
My family and I feel very lucky to be patients at this surgery.  All the staff are wonderful and do the very best job they can in very difficult circumstances.  From the ladies on reception to the secretary, the nurses, advanced clinical practitioners and the doctors, thank you for your service.  You are valued and appreciated more than we could ever say.
We were very disappointed to hear one of the advanced clinical practitioners has left the surgery in the last couple of weeks.  She was outstanding on each occasion that my family saw her.  So skilled and capable.  Very special, kind, compassionate and extremely strong in her clinical assessments. Her next employers are very lucky to have her and we wish her well.  Thank you for all her support and care and to all the staff in the the surgery for all you do for us.
GP surgery review: phoenix-family-care
Title: Awful practice
Rating: 1 out of 5
Visited: September 2022
I have been contacted by the surgery to say I need to see a nurse to get my results. That was 6 weeks ago. I can not get an appointment, as they only have one doctor on. 
You phone at 8am , and you still  can not get appointment. By 8.10am, there are no more appointments for the day. They have already been taken. I feel I have no health care with this surgery. 
The surgery use to be run really well. Since the senior doctors have left, it has become a terrible surgery.
GP surgery review: phoenix-family-care
Title: Disappointing!
Rating: 1 out of 5
Visited: July 2022
Very disappointed with the quality of doctor's available at this surgery.
Whenever my toddler has been sick, we either had to call 111 or take him to the A&E because none of the Dr. Has been very helpful at this practice!
Whats the purpose of the GP if we have to go and waste our time at the hospital.
Even now when I am writing this post, my wife is at the A&E with our son waiting for 4 hours just because our GP is not able to correctly diagnose a problem.
I totally agree with the other reviews as well regarding the appointment system at this practice. The world is moving into a digital era and here we are, who have to call at 8am, explain the issue and then wait in silence to hear from the other side whether we will be given the appointment or not!
Absolutely disappointed and not recommended!
GP surgery review: phoenix-family-care
Title: Improved booking system
Rating: 5 out of 5
Visited: July 2022
I called the surgery to get an appointment. They now have a call back option which was very effective and I was able to see a GP very quickly the same day.
GP surgery review: phoenix-family-care
Title: Improved phone systems
Rating: 4 out of 5
Visited: May 2022
Called at 8am pressed option to request callback, Receptionist called me back and made me an face to face same day appointment. A huge improvement on the old phone system.
GP surgery review: phoenix-family-care
Title: Helpful
Rating: 5 out of 5
Visited: March 2022
Always helpful and see to our problems swiftly……and the telephone appointments are great as if needed a swift visit follows
GP surgery review: phoenix-family-care
Title: Extremely frustrating
Rating: 1 out of 5
Visited: March 2022
I am glad to hear the phone system is being replaced this week. Hopefully that will alleviate some of the massive issues they have at the moment with booking. I am absolutely stunned that some people find this surgery to be running smoothly. I can only imagine they have yet to try to book an appointment.

You should absolutely be able to book an appointment in advance. It is completely unacceptable to me that I have to call every morning to try to get an appointment on the day for a non-urgent matter. I have called for three days straight at 8am - "line busy". When I did manage to get through once I was told there were no more appointments, call again tomorrow. I work and don't have time to call again and again every morning for a half hour straight. 

The receptionists, while on the surface polite, seem completely without compassion. When I had an urgent question for a doctor and just needed five mins on the phone (something the hospital and another health care professional told me I should be able to get in the unusual circumstance I was in) I was cooly told repeatedly to call the next day for an appointment. 

In the past, when I have eventually been able to get an appointment, it has been a phone call with a doctor from a different service. I have a chronic condition and speaking to random doctors one after another does not build trust. My care has suffered as a result. 

I have such a hard time seeing a health care professional at this surgery (let alone a doctor), that I am left wondering if they are even interested in providing me with care. 

When I have managed to see a health care professional in person at the surgery, they have been caring and professional.

I am planning to change my GP surgery and would not advice anyone to join this one.
GP surgery review: phoenix-family-care
Title: Very dissatisfied
Rating: 1 out of 5
Visited: February 2022
It is absolutely disappointing that you have to ring at 8am each morning to try and get an appointment even then you are not guaranteed to get an appointment. 
Receptionist wanting to know the reason for seeing a doctor is totally unacceptable, and then deciding on the your symptoms as to whether it warrants a phone call or face to face appointment, despite your protocols you cannot refuse to see a patient if they have had a negative PCR test, I am sure the staff would feel differently if it was their member of family. 
The surgery needs to appoint more doctors due to high demands if patients needing appointments , and ensure they have appointments available. 
Many people do not have time to constantly keep dialling at 8 am as we all need to get to work and keep trying for 35+ time to get through. 
To be told to go to the walk in centre is not the answer to seeing your own GP . 
I have been in the surgery many times and have seen it empty. Why ?
It would be interesting to see how many patients  are the doctors seeing on a daily basis , especially if you are limited to 10 minutes appointments and only to discuss one problem .
Where is the patients care ?
GP surgery review: phoenix-family-care
Title: Great Practice
Rating: 5 out of 5
Visited: February 2022
Everyone is very kind and caring at the practice .
I have always been very happy with the surgery at all times.
GP surgery review: priory-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: August 2022
I feel so fortunate at the age of 82 to receive such wonderful attention and treatment from the doctors and nurses at our fabulous  new modern practice.    The doctor who treated me today on a skin problem has obviously trained in this area of medicine to be so efficient. My thanks go out to these hard working men and women who devote such long hours looking after us all. Once again “thank you”
GP surgery review: priory-medical-centre
Title: Great practise
Rating: 5 out of 5
Visited: August 2022
Initially, using the NHS app to book a GP appointment was confusing as only blood test appointments were shown, when I checked the next day I was able to book a telephone call with a GP, at a time which was very convenient. The call was on-time and I was able to visit the surgery within 2hrs. Reception booked me in and I was told where to wait for the doctor. Appointment with the doctor was very thorough and also involved looking at my current health and also to rectify any missing information. I made further appointments with Reception and left after 20 mins. I'd say that this was a very positive experience, many thanks to all.
GP surgery review: priory-medical-centre
Title: increasingly difficult to make contact
Rating: 2 out of 5
Visited: August 2022
Contacting the practice has become a Kafka-esque pursuit of the unattainable.
The first stage is to listen yet again to a long message about not being abusive to the staff. Its effect is to put one on edge before eventually, having listened to several ill-described options, being put through to a person.
If you're lucky. Some of the options just lead to being told to 'submit an e-consult form' and the line going dead.
Suggesting to patients, many of whom are elderly, that they should use email is clearly discriminatory; and many others will not, because of the risk to data confidentiality, use such means for medical matters. 
When last I phoned seeking an appointment, it took eleven minutes to get to the stage where the receptionist acceded to my request – but only to the extent of saying that she would arrange for a doctor to phone me back at a later unspecified time.
When that call came, the doctor, within seconds, said that I must visit the practice. I did, later that day. Which was just why I had phoned an hour before.
Why cannot the practice accept that patients are themselves able to reach this conclusion, thus deterring all but the most persistent from getting either.
The system as it is operating is not only discriminatory, but has become an obstruction to proper health care. It is utterly producer-oriented, and takes little account of users' needs.
It urgently requires change, involving users in the design of processes which meet their needs as well as minimising unnecessary work.
The last straw is that one can only leave feedback by providing an email address – back round the loop.
I am providing an email address, but for this single purpose, and I expressly withhold permission for it being retained by the practice for any other puprose.
GP surgery review: priory-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: July 2022
I went to help someone talk about their illness. The doctor was absolutely amazing and I didn't really need to be there at all because she gave the person time to talk.
The reception team have also been very helpful when I was registering and making appointments etc.
The new modern building is clean and well designed.
GP surgery review: priory-medical-centre
Title: Cannot even get a prescription
Rating: 1 out of 5
Visited: May 2022
I ordered a repeat prescription on Saturday 14 May, went to collect it on 18 May only to find it not there.  Could not get into the surgery or ring up as it was closed for training.  Took me over an hour to get though this morning on the phone to get the prescription sent to Mellor's.
GP surgery review: spring-hill-medical-centre
Title: Excellent service
Rating: 4 out of 5
Visited: March 2022
Called to request diabetes blood test and shingles vaccination. The vaccination appointment was arranged on the spot and a blood test form waiting for collection the next morning. Much appreciated.
GP surgery review: spring-hill-medical-centre
Title: Credit where it's due
Rating: 3 out of 5
Visited: February 2022
Had to visit today as an emergency having been put off by past experiences.  I must admit that things are improving, albeit there is still some way to go.

Usual problem with phone system but when I did get through receptionist seemed to want to help which was a shock in itself, and put me in for a call with the doctor who when calling back asked me to attend later this afternoon and is now referring me to the hospital.  

Perhaps if I had not had such bad experiences in the past I would have tried to see the doctor sooner and perhaps would not need to have to go to the hospital, who knows?

Whilst I still would not recommend this practice I acknowledge that there seems to have been a number of improvements since my last contact with them in June 2021 and feel it is important to acknowledge the slow progress being made to encourage the more positive staff morale which seems to be evolving.
GP surgery review: spring-hill-medical-centre
Title: Glimmer of hope
Rating: 4 out of 5
Visited: January 2022
This surgery has been declining for several years but I am not sure what has happened recently but there is a glimmer of hope that is is on the road to recovery.  Not sure what has changed but my last two experiences in December and January have been much more positive with staff actually listening and trying to help instead of just fobbing you off, there seems a totally different atmosphere about the place so please Springhill, whatever it is you have changed, keep doing it.
GP surgery review: spring-hill-medical-centre
Title: 3rd world
Rating: 1 out of 5
Visited: January 2022
Phoned at 8am ,30th in queue, a 20 minute wait ,only to be told no available appointments to see a doctor today, not fit for purpose
GP surgery review: central-surgery
Title: Impossible to get appointments
Rating: 2 out of 5
Visited: April 2023
I called the surgery at exactly 8:30 this morning and was unable to get through, I continued called and at6 8:39 got through and was told I am 49th in the queue. After 2 hours of being on hold I get to number 2 and then they hang up on me. Due to being at work I wasn't able to call back until 11 I was then 26th in the queue, I proceeded to wait another hour to get hung up on again. Finally I tried again and was 24th, I waited another hour and finally got through, by this point it was half 1. I was told there were no appointments until 28th April (over 2 weeks away), I explained that I am unable to walk due to the pain I am in and was recommended to go to the pharmacy in the meantime. They then said you should try calling earlier in the day next time which I replied I had been calling all day and kept getting hung up on to which they laughed. This is not the first experience I have had like this.
GP surgery review: central-surgery
Title: Awful service - can never get an appointment
Rating: 1 out of 5
Visited: April 2023
Another occasion of spending 1.5 hours in a queue to be told no appointments when I have something urgent I need to see them about today. The website states on day appointments are always available. It’s ridiculous. Told me to call 111. They wonder why people go to an and e about non emergency matters - it’s because they can’t get an appointment.
GP surgery review: central-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: April 2023
Excellent service provided. Listened to the patient with kindness and care. Extremely happy with the Surgery.