janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-doctors-house
Title: Wonderful doctor
Rating: 5 out of 5
Visited: April 2022
My family and I have been with this practice for the last 17 years and we have never felt let down by the doctors. The care that has been provided to my family has always been amazing. Unfortunately, there are occasions where some of the receptionists do not sound like they are willing to help and are sometimes not willing to listen properly. It is difficult to get an appointment at times but this is understandable and once we manage to get an appointment we always receive the best care.
GP surgery review: the-hoxton-surgery
Title: Absolutely terrible - receptionists don't answer the phone
Rating: 1 out of 5
Visited: June 2022
My face-to-face appointment was cancelled 45 min before the appointment despite being scheduled a month before. I've been on hold for 30 min now and every time I finally get 'connected through' it just rings and rings and no one picks up. This surgery will not allow face-to-face appointments through the NHS app and I literally have no other choice but to call and stay on hold and never get through to a receptionist. I am desperately trying to change surgeries but there are none taking new patients in my area. The only time I spoke with a receptionist is when they called me to schedule a new patient appointment and yelled at me because I didn't pick up the phone the first time they called, when I was at work. I'm still shocked by how terrible this team is and I have called at least 10 times at different times of day, still yet to get through. I won't highly recommend staying far away from this surgery.
GP surgery review: the-hoxton-surgery
Title: Sore & sensitive throat
Rating: 0 out of 5
Visited: June 2022
Phone appointment, I was asking about why my throat feels sore and especially when I have cold things. Had an appointment time but dr called 20 minutes later and suggested 2 medicines they’d send me through text.Phone call felt very rushed I wanted to bring up another thing but they were saying goodbye already, I got the impression they had another appointment right after.
GP surgery review: the-lawson-practice
Title: Lack of facilities for baby
Rating: 0 out of 5
Visited: September 2023
Took long to check in for appt. Not very empathetic staffs. Baby needed a feed to calm down but the atmosphere in the room wasnt wlecoming. Also even to dress or undress baby no facilities such as bed soace to put baby down. Very inconvenient.
GP surgery review: the-lawson-practice
Title: A lovely experience.
Rating: 0 out of 5
Visited: September 2023
I feel so bad I don’t remember who I saw but I had a lovely experience. She was kind and calm told me about the smear and told me what 4 different results I could get and what each one meant or what would happen she explained it thoroughly and I popped on the bed.  
It was over in seconds. I felt as comfortable as I could be in those conditions aha but the nurse was lovely and calm and it was very quick  
Also a lovely girl on reception booked me in and told me what side to sit. I know sometimes reception staff get a lot of stick but I personally have never had a problem the girls or guys are always looking to help
GP surgery review: the-lawson-practice
Title: Regarding appointment
Rating: 0 out of 5
Visited: September 2023
Dear sir  
I try to make an appointment for my wife and that day I had an appointment and I talk with doctor and they said I have to speak with receptionist but I was ignored and the receptionist did not make a appointment for my wife.  
I don’t know how to use online and try to make an appointment for my wife and been waiting for appointments nearly 3 months.  
I did not find this receptionist helpful  
Kind regards
GP surgery review: the-lawson-practice
Title: Sleep issues in a child
Rating: 0 out of 5
Visited: September 2023
I feel like I wasn't really listened to at all. Despite telling them that this has been going on for years and that my child doesn't seem to get tired like us and I also noted that my child was on the waiting list for an autism assessment, the doctor prescribed a medicine that can be used for short term insomnia. The doctor didn’t tell me what medicine it was or the dangerous side effects. The medication turns out to be short supply and couldn’t get it at all after visiting 4 pharmacies and I just feel like the reason behind why my child doesn’t feel tired at normal times and is doing all nighters should have been looked at more.
GP surgery review: the-lawson-practice
Title: What would we do without nurses!
Rating: 0 out of 5
Visited: September 2023
Moving to London I was concerned I wouldn’t get the same personal care that I got in my small town.  
The nurses at the Lawson Practice have proved just how wrong I was, they have been so welcoming, kind and thoughtful. They are a true credit to the practice and what we all love about the NHS.  
Thanks for always taking such good care of me!
GP surgery review: the-lawson-practice
Title: The quick  response
Rating: 0 out of 5
Visited: September 2023
We'll  i phone  my Doctors  up and i was happy  with the quick  response  to see me and gave me a good check up i still have  my symptoms  but i feel reassured  that it will come right and if not just go back which is what you need to here
GP surgery review: the-lawson-practice
Title: Sad story of the decline of the lawson practice
Rating: 0 out of 5
Visited: August 2023
I have had ongoing issues for around 2 or 3 years now. Its sad to say the GP surgery I have attended since i was a baby has pushed me so far as to change practices.  
I feel if I stay with the Lawson practice and something is seriously wrong with me they would never diagnose it.  
I have called and attempted to get an appointment more than 10 times with no luck. I put this down to covid 19 and the pressures that have come with it.  
I finally received and attended appointment and I was shocked how terrible it was.  
I have had a terrible headache 3 times a day everyday for the last two weeks. I spoke to the GP and they advised me to drink water and get better sleep. The GP said I should google how to get better sleep! I am incredibly worried about this headaches and I feel I have no choice but to go into A&E if I am to get treated seriously.  
This is not the first time ive had lax practitioners. It got so bad I wrote a letter to the practice requesting a particular GP to be my doctor that was the only time I felt heard.  
At this point this GP has left the practice and I have no faith in care I will be receiving.
GP surgery review: the-lawson-practice
Title: Unprofessional service
Rating: 0 out of 5
Visited: August 2023
I went for an appointment and waited 30 min without being informed that the doctor is running late, when I saw the specialist they rushed me as soon as possible and told me they can’t answer all my questions as they were running out of time
GP surgery review: the-lawson-practice
Title: The service was impeccable
Rating: 0 out of 5
Visited: August 2023
The service was impeccable, didn't feel any pain and felt reassured. I was given free band aids and tips on how to heal the scar.
GP surgery review: the-lawson-practice
Title: Happy and pleased with the care I have received
Rating: 0 out of 5
Visited: August 2023
I had a lymphoma removed from the middle of my back in hospital about 40 years ago.  
About 30 years ago it grew into a harmless and bloody lump. No one was worried about it until recently it increased in size so that if it snagged on something it could burst. I was referred to the Lawson Clinic for minor surgery.  
As soon as I entered the care treatment room, a friendly GP introduced herself and we discussed how she intended to proceed and how the surgery would be completed. I felt happy to consent and for surgery to commence.  
After a painless local anaesthetic in my back, surgery started. I had no pain and we chatted. I was kept informed by what was happening. Stitches were inserted without pain. I was informed about wound care and dressing and left happy and pleased with the care I had received.
GP surgery review: the-neaman-practice
Title: Registration as a new patient
Rating: 0 out of 5
Visited: April 2023
I have sent email to register myself as new patient and I have to say that in 2-3 days I have been registered. The team has been very helpful and kind
GP surgery review: the-neaman-practice
Title: Warm and welcoming reception
Rating: 0 out of 5
Visited: March 2023
I attended my GP practice today, and received a really warm welcome. The reception staff, and admin staff, were very engaging, caring, kind, and put me at ease. I was there for a smear test and a little bit nervous, but they were so welcoming and engaging. It really helped me not be too anxious.  
I wanted to thank the reception staff for being so warm and welcoming!
GP surgery review: the-neaman-practice
Title: great receptionist
Rating: 4 out of 5
Visited: January 2023
spoke to a receptionist 09/01/23 on the phone about problems with my prescriptions and he couldn't have been more helpful and even rang me back. Really nice to speak to someone so helpful when i've been having so much trouble with my prescription.
GP surgery review: the-neaman-practice
Title: Nurse
Rating: 0 out of 5
Visited: November 2022
I had some blood tests to take and the nurse doing the blood work was brilliant! She was calm and professional and made me feel at ease. She drew the blood without any discomfort and made me relaxed as I was rather nervous.
GP surgery review: the-neaman-practice
Title: My COVID booster and flu jab
Rating: 0 out of 5
Visited: October 2022
My experience at the practice was a smooth one.  
Efficient admin and a really good job done by the nurse doing the jabbing.  
Good humour too :-)Thank you
GP surgery review: the-neaman-practice
Title: Just Amazing
Rating: 5 out of 5
Visited: September 2022
No Matter my query the practice always help me out. My family and I have a great relationship with the admin to team to the GP and the nurses. The best practice I have ever been at and I couldn't be happier
GP surgery review: the-neaman-practice
Title: Cervical smear test
Rating: 0 out of 5
Visited: August 2022
I booked my routine smear test. Reception team made it very easy and were really helpful, even when I had to change my appointment date at the last minute.  
Went for the smear, the nurse put me at ease, offered a chaperone, she was very gentle doing the smear, she communicated with me throughout, and there was no pain.  
Afterwards she checked with me that she had written my details down correctly and she gave very clear instructions regarding when to expect results and any further steps.  
Thank you very much.
GP surgery review: the-neaman-practice
Title: Good experience
Rating: 5 out of 5
Visited: August 2022
I am very happy with my experience last week. I wasn't well on the way to work so went straight to the practice. They were fully booked for 2 weeks but the receptionist spoke to on of the doctors and they squeezed me in. They were able to do blood tests the same day, Thank you!
GP surgery review: the-neaman-practice
Title: Worst practice I've ever seen in many cities/countries
Rating: 1 out of 5
Visited: April 2022
You can't book appointments in advance, only same-day appointments, AND that you have to do it before 8AM because that's when they "release" them. They get booked very soon so you are always competing with others. You can't on a Monday book an appointment for Friday, or the following week. Whoever came up with this idea should be put into jail and suffer for the rest of their lives. 
The receptionists in the morning are not friendly at all, it's not a pleasant experience to call reception. 
I've only had the chance to speak with one doctor, she was very nice, but everything else that surrounds her is disgusting sadly.
GP surgery review: the-neaman-practice
Title: Some difficult reception staff
Rating: 3 out of 5
Visited: March 2022
Great doctors and some great reception staff but……if the wrong person answers the phone you’re in trouble. 
Unhelpful is putting it politely. 
A little customer service training might help- a “how can we make this work” approach. 
As I said some of the reception staff are extremely helpful but one in particular sound as if they despise the patients, hate the job and doesn’t understand their role.
GP surgery review: custom-house-surgery
Title: Poor service, horrible staff
Rating: 1 out of 5
Visited: March 2022
The problem with this place is not because of Covid, they ae offering awful service before Covid too. Covid has made things worse here. 
1) No one picks up the call. If you are caller no 1, it will take minimum 10 mins to get some on call.
2) I gave blood my blood 2 weeks ago for Thyroid. No results so far. I cant get medication
3) Staff at front desk are rude, arrogant, and dont care what ever medical issue have. Nobody has coperate word in their dictionary.

Whoever is reading is my advise is to somewhere else, custom house is not worth it
GP surgery review: custom-house-surgery
Title: Shockingly bad
Rating: 1 out of 5
Visited: March 2022
I had a blood test and got a request that I need to go online to make a follow up on blood test. Not sure why the surgery cannot automatically send a follow up and you have to go online. I am 76 and not able to do this hence unable to get my follow up. My son was on holiday and only able to help after returning from holiday a couple of weeks later. When trying to book online the system is user friendly and once you finally manage to get to the send information you are unable to send. Staff at reception is also unhelpful. Rubbish!!!!!
GP surgery review: star-lane-medical-centre
Title: Excellent, person-centred practice
Rating: 5 out of 5
Visited: November 2022
I've been a patient at Star Lane Medical Centre (slmc) since 2018. I've been seen by the staff for minor ailments, vaccinations, screenings, pre-pregnancy, and during my pregnancy etc. This is the first time I wrote a detailed review for a medical centre. Because I strongly believe slmc is a truly exceptional service that deserves recognition! 

Here are my reviews of my overall interaction with them:
Booking and Appointment:
- Online form – I like slmc's new medical form, it’s user-friendly and I can quickly explain my symptoms with all the prompts provided by the software. I can complete the form in <10mins, which is a significant time-saving compared to having to speak to someone over the phone!
- Appointment slot – almost all of the time, I’m being given phone appointments within 3- 4 working days. However, they also offered an in-person appointment if they think you’ll be benefited from a physical examination. I do like that you can indicate your named Dr to see.
- Phone/receptionist – occasionally, I’ve to phone slmc to confirm my prescription/letter request etc. The waiting time varies between 5-20mins, but they have the option of you to “save your queue number” and receive a callback. It’s a great initiative. This could be improved by the call back not being hung up after only 2-3 dial tones.

Interaction with GP/Nurses/Other staff: 

- GPs & Nurses – I’ve seen various GPs & nurses in the last 4 years. The doctors have been supporting me before and during pregnancy. They made you feel heard, and cared for and include you in the decision-making for your treatment. They won’t hesitate to advocate for you if they think you are being ‘forgotten’ by the hospitals/other services that they referred you to. I also accompanied my husband to regular post-surgery appointments from May-June 21. I’m impressed by the care, dignity and compassion shown by the nurses in this GP. One of the nurses who’s not just excellent in her work, but truly cares for her patient’s condition and recovery. 

- Admin/Reception staff – this has been kept to a minimum since the introduction of the online form. There are some exceptional admin staff who’ll go above and beyond for you. However, an improvement can be made in their approach behind the glass wall (e.g. volume when discussing patient’s conditions).

Overall, Despite NHS’s limited resources, I'm impressed by the team's efficiency and care! It’s not easy to balance both, but Star Lane GP has shown in the past 4 years they are worthy of 5* reviews. They should be given an “Oustanding” rating by CQC for their service! 

Thanks All 
Edwina & Chris
GP surgery review: star-lane-medical-centre
Title: Worst service
Rating: 1 out of 5
Visited: August 2022
They kept a slot so that you can choose when you're available, but they will make sure that they are giving you the appointment when you're not available. Don't care about the patient emergency, takes a week just to make a phone call.
GP surgery review: star-lane-medical-centre
Title: A medical centre per excellence
Rating: 5 out of 5
Visited: July 2022
My GPs and Nurses had been telling me that my diabetic quarterly and annual reviews had been getting worse since 2013 and that I needed to be on insulin which I refused. My gp referred me to the specialist diabetes staff at Starlane who called me for one to one consultation. The staff gave me the graph readings of my diabetes blood test readings over the years and warned me of the danger if I failed to follow the recommended instructions. Initially, the staff suggested that I put my self on insulin which I refused again. I told the staff to give me one month trial on her recommended medication. She was so much impressed by the improvement I achieved within that one month. The medication has now been reduced by the diabetes specialist staff but I am still in the monitoring process. I believe that in the long run I would be able to control the diabetes by the food that I eat. The diabetes staff is not only an expert in this field but also a genuine lover of people. I now feel better and  healthier. I will ask that the nhs should provide more funds to Starlane Medical Centre to be able to continue in their good work to the public. I am giving this review genuinely but anonymously by representing myself by my initials gtf.
GP surgery review: star-lane-medical-centre
Title: Great Diabetic specialist team
Rating: 5 out of 5
Visited: April 2022
Since I was diagnosed with diabetes type 2 in 2009, it has always been well managed until in recent years. In 2019, it gradually became worse and I reached a point of giving up on myself. It was not until beginning of 2022 when I gave in to seeing a specialist. This was the beginning of a beautiful journey. Through my GP, I was assigned to this wonderful and beautiful lady and I was to be seeing her from Star lane medical centre and I can tell you that this lady has done wonders and miracles in my journey and yet I have only been seeing her for 3 months. Our initial telephone consultation was on the 2nd of February 2022, followed by face to face on the 25th of February 2022 and then a telephone consultation on the 25th of March 2022. As I write this, she has already discharged me on the 29th April 2022 and, she said that her job is done as she did not only help me to reach my target but, but hit it and beyond. If you are this lady, I want you to know that I am glad you came into my life and I got to work with you on this  beautiful journey to better my health. So please people, if you are still doubting that you would not be able to bring your glucose levels down, and every time you get scared when your GP mentions a specialist,  this particular one knew what she was doing and she did it to the best of knowledge. If you are out there struggling with how to stabilise your glucose levels, please go for it. I did and I am glad I did and the credit goes to this special lady at Star Lane Medical centre.
GP surgery review: star-lane-medical-centre
Title: Horrendous service and communication
Rating: 1 out of 5
Visited: January 2022
On Friday 31st December 2021, after waiting for nearly 15 minutes to get through to reception about receiving a call from the doctor, when I finally got through, I was told the GP would call me at 10:45 on Sunday 2nd January 2022. 

I received 3 missed calls from the GP at 08:47, 08:47 and 08:52. This is not the time that was stated on Friday. This is not the first time Star Lane have decided to call me out of the time that was stated.

On the voicemail, the doctor said I would now have to book it online AGAIN! What is the point of stating a time for an appointment if the GP will completely ignore it over and over again. This is ridiculous service.

It's diabolical that you cannot book appointment via the phone. Even if you do, it takes at least 2 days for the GP to get back to you. Furthermore, even if you state the time, they'll disregard it anyway.

With the Bank Holiday being on Monday, that means I won't be able contact them until Tuesday. It will take them 2 days get back to me, taking me to the end of the week.

I have had this medical problem since the end of August and Star Lane have refused to take me seriously and keep putting seeing me in person. The last time I had this issue I stated the fault with having an online form if it keeps being ignored, unsurprisingly, Star Lane didn't take notice.

Star Lane's service needs to improve greatly, their horrendous communication and service will put people continuously at risk! Please avoid them if you value your health.
GP surgery review: spring-hill-practice
Title: Great practice & Amazing people
Rating: 5 out of 5
Visited: February 2022
I recommended a few family members & friends to this practice due to the Doctors, Nurses and Admin staff who are helpful and supportive. 

Amazing people!
GP surgery review: stamford-hill-group-practice
Title: Appointment availability atrocious.
Rating: 2 out of 5
Visited: October 2022
Drs here are good. But app system is absolutely rubbish.  

None available to book through automated, online or by telephone. I’ve been online at 8 am to try and get an app, always just says “non available”. You can’t book through automated system as it comes up with pretty much the same message as above. And by the time you try and get through by phone, after waiting for a long time, all the apps have been taken. 

I’ve tried, on numerous occasions, on consecutive days and at different times, all options to try and book an app, I have the same problem and it’s proving impossible! 

Because of this I’m actually thinking of changing practice, which is such a shame. As I mentioned earlier, the Drs themselves are very good.  

Can i also suggest that you make it possible to advance book apps (up to two weeks ahead) in addition to the next day ones. This would be really useful for people who don’t need one straight away.
GP surgery review: stamford-hill-group-practice
Title: Frustrating experiences
Rating: 0 out of 5
Visited: October 2022
Difficult to book appointments, long ques due to appointments being offered on the day only. Often queue number 38-39 roughly 1 hr, sometimes the call gets disconnected.  
Had to go the practice 3 times to collect 1 form which the GP was supposed to leave for me. Old school practice no online appointment booking.  
Doctors I have seen are okay, as well as the paramedic.  
Receptionists- some of them nice, some of them rude.  
After my previous GP practice, this one is a big disappointment.
GP surgery review: stamford-hill-group-practice
Title: Surgery Just Not Functioning
Rating: 1 out of 5
Visited: July 2022
Impossible to get an appointment. You just need to call 20 times and say a bunch of lies to make it sound worse in order to possibly get a doctor to call you back and to decide over the phone.