janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: ammonite-health-partnership
Title: Effective combo of online and face to face
Rating: 5 out of 5
Visited: October 2022
I just want to thank the team at Bridport Medical Centre and especially the Nurse Practitioner I met with today. 
(Not meant to name names, so I won't!)

I have concerns about some new intense joint pain. After using the E-Consult online process, I received a face to face appointment with a nurse practitioner for the following week.

I have just come from that appointment where I was able to discuss my symptoms and confirm that the first step is to have several blood tests to rule out (or in) various conditions.

I feel relieved and grateful that I have been able to begin to access information that will enable me to make informed choices about health care and lifestyle.

I want to let you know how much I appreciate you all. 

With all the pressures the NHS is experiencing, and the challenges of figuring out how to use the (limited) resources available, and to try to take advantage of the (potential) benefits of new technologies - while not losing the benefit of human to human interaction - it leaves me speechless.

Particularly as someone who is American by birth (and knows what it is like to not have health care because it's un-affordable), I value this more than I can express.

With warm wishes and gratitude
Robin S
GP surgery review: ammonite-health-partnership
Title: amazing service and care
Rating: 5 out of 5
Visited: September 2022
I had to contact the practice today to seek help for my elderly neighbour who, for reasons linked to too long a case history to mention here, had become unable to climb her stairs to access bedroom/bathroom. The receptionist who answered the phone - on what was clearly a very busy morning - could not have been more reassuring as she calmly took down all of the information she needed to progress my call. Within a couple of hours I had a call back from Bridport community hospital to say that someone would be making a home visit that afternoon. By the end of the day a bed and a comode had been delivered and put in place downstairs and a wonderfully kind and astute health visitor had sat with my neighbour and provided all kinds of advice as to what further care could be accessed. Thank you to everyone - we are all bowled over by the quality of the care and service that was provided today.
GP surgery review: ammonite-health-partnership
Title: Great Practice & staff!!
Rating: 5 out of 5
Visited: August 2022
Had a one off temporary phone consultation while on holiday and can honestly say what a great experience from point of contact to consult with a Gp. The staff were very helpful and made me feel very welcome and accommodating to prevent me going to sit in a local A&e. The whole experience makes you want to become a patient there instead of my own local Gp practice which are useless! My father had to use this practice a couple of years ago when we stayed down here also and the same time was also a very pleasant experience for him. Well done Bridport Medical and a massive thank you to all the staff involved. I will be sure to remember you in the future as we maybe moving to Bridport in the near future. People like this often do not get the recognition they need.
GP surgery review: westbourne-medical-centre
Title: Steroid injection in shoulder
Rating: 5 out of 5
Visited: June 2022
Excellent treatment for my shoulder injection today at WMC.  My procedure was fully explained to me and follow up advice given. Thank you
GP surgery review: westbourne-medical-centre
Title: Caring Efficient Friendly
Rating: 5 out of 5
Visited: March 2022
Had a small procedure, staff are lovely and put you at ease, so efficient! Before and after care from my Dr and the staff is perfect!
GP surgery review: westbourne-medical-centre
Title: Lucky to be a patient here.
Rating: 5 out of 5
Visited: February 2022
I am very happy to be a patient here. All the staff are so helpful and professional. I recently visited to have a joint steroid injection. This was quite painless and the whole procedure was clearly explained along the way. The GPs, nurses and receptionists are also very welcoming and professional.
GP surgery review: westbourne-medical-centre
Title: Exemplary treatment
Rating: 5 out of 5
Visited: January 2022
I moved here 6 months ago and have had several quite severe problems since arriving. The treatment I have received has been exemplary. I have been treated with respect and professionalism by everyone, from reception, GP, nurse etc. I'm extremely grateful to this practice.
GP surgery review: westbourne-medical-centre
Title: Efficient and Capable Throughout
Rating: 5 out of 5
Visited: January 2022
I had such a positive experience with this practice, in all aspects from admin to medical care.  My registration was quick and uncomplicated, any medical treatment or appointments were prompt and straightforward.  I know this doesn't happen everywhere.  Friendly, reliable, efficient and professionally reassuring at all times here!
GP surgery review: westbourne-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
While the new phone system feels like a massive struggle to get through, the triage team are exceptionally helpful and the Drs are very patient, caring, friendly and helpful especially with a worried mother and toddlers.
GP surgery review: lifeboat-quay-medical-centre
Title: Shocking Surgery
Rating: 1 out of 5
Visited: April 2022
My husband called for an appointment with a doctor over his medication after 20 mins wait was then informed to complete an econsult form to which he did and had a response from one of the Doctors informing him to contact reception for a face to face appointment he did this straight away to be greeted with no appointments available and to call back tomorrow after 2pm (Thursday 14th April) to which he did 45 mins on hold to then be told by a receptionist "oh the surgery manager has not places any appointments on the system , call back after Easter!! What is the point they tell you to use their online app... this doesn't let place a repeat prescription of medication you have to type it all out,  you can't book appointments like it shows it can. Stop advertising for new NHS applications when you can't look after the patients you already have, I have a 9 mth old baby registered with yourselves and will be looking for a new surgery for her as lifeboat Quay is unreliable. This isn't the 1st time this has happened its a regular occurrence and still blaming it on covid according to their message when on hold and read other reviews on here and Google.... shocking for a new surgery.
GP surgery review: lifeboat-quay-medical-centre
Title: Unacceptable waiting times
Rating: 1 out of 5
Visited: February 2022
Trying to get through to the surgery can be very difficult. There is no one answering phones even after an hour waiting on hold, need to request an urgent review for a house bound lady and there is no other way to reach the surgery expect for an email request which takes up to five days to respond to.
GP surgery review: the-hadleigh-practice
Title: Very Efficient Flu Clinic
Rating: 5 out of 5
Visited: October 2023
I went to the flu clinic this morning and it was exceptionally well run. I was in and out within 5 minutes. No waiting and lots of people giving directions. Well done!
GP surgery review: the-hadleigh-practice
Title: Outstanding surgery
Rating: 5 out of 5
Visited: October 2023
All the staff at Hadleigh House and Lodge have been outstanding. The reception staff have always lovely and welcoming. The continuity of care and responsive has been outstanding and really appreciated.
GP surgery review: the-hadleigh-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2023
Always found the flu clinic to be well organised.  System works well and everything appeared to run smoothly with minimum fuss from arrival to departure with marshals at entry and exit points.
GP surgery review: the-hadleigh-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: September 2023
The flu short roll out was flawless. A time was allocated to attend and  I was straight in and out. Very well done.
GP surgery review: the-hadleigh-practice
Title: Excellant practice
Rating: 5 out of 5
Visited: June 2023
This practice has been patient , kind and respectful each and every contact I have shared with them, always keen to reassure and promptly resolve or refer me appropropriately. Importantly they have time to listen .
GP surgery review: the-hadleigh-practice
Title: Best surgery around
Rating: 5 out of 5
Visited: December 2022
I feel so fortunate to be a patient at The Hadleigh Practice.

I’m always hearing friends and family saying how difficult it is to speak to anyone or see anyone at their practice, and how they are often brushed off by staff / doctors.

By contrast, at The Hadleigh Practice you can get through to the helpful receptionists, get appointments within a reasonable time frame and the doctors and nurses are all thorough and caring.

I’ve spent a lot of time there due to having heart problems, open heart surgery and now have regular INR blood tests, and I always receive excellent care from the doctors and nurses.

Whilst in the waiting room I overhear the receptionists trying their very best to help everyone who calls in.

Thank you very much to all the staff at The Hadleigh Practice. 
My whole family appreciate you and your commitment.
GP surgery review: the-hadleigh-practice
Title: Flu Clinic
Rating: 4 out of 5
Visited: November 2022
Attended the early morning session for flu vaccine on Saturday November 5th was seen on time and everyone helpful and cheerful which makes for a pleasant experience.
GP surgery review: the-hadleigh-practice
Title: Always helpful
Rating: 5 out of 5
Visited: November 2022
I attended a local school where a mass flu jab had been arranged by the surgery.  The whole experience was excellent, very organised, we flowed through seamlessly and from the children who directed us to the staff who injected us, all were very happy, friendly and welcoming.  10 out of 20!
GP surgery review: the-hadleigh-practice
Title: flu clinic
Rating: 5 out of 5
Visited: November 2022
Very swift - lots of guides to show you the way into the hall, very short queue and jab swiftly administered. Everyone all bright and cheerful. Thank you all!
GP surgery review: the-hadleigh-practice
Title: Well organised flu jab
Rating: 5 out of 5
Visited: November 2022
Went for my annual flu jab run by the Hadleigh Practice at a local school. Arrived early as was expecting a queue but went straight in. Everyone was polite and cheerful even though it was a wet and miserable November day. Was surprised when my GP greeted me by my first name and did the jab.
GP surgery review: shore-medical
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
The surgery is always welcoming. When I have filled in a e consult form, they are always very quick to call and sort an appointment or the Drs are quick to try and help sort whatever the problem may be. We normally have to go for my child and I know we can trust the service. A very good practice.
GP surgery review: shore-medical
Title: Caring and professional
Rating: 5 out of 5
Visited: February 2023
A very positive experience at the practise. I found the practise welcoming, I was seen on time and the people were very professional and caring.
GP surgery review: shore-medical
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
I moved to this practice a few years ago and have nothing but praise for the staff I have seen there .. pleasant, polite and with a sense of humour which can make sensitive visits less stressful .. 

I have been offered fast appointments when I needed one and those appointments have been on time .. thank you :-)
GP surgery review: shore-medical
Title: Fast appointment
Rating: 5 out of 5
Visited: January 2023
Having filled the online consultation form in I received a call within 30mins and an appointment within an hour
Whilst there are many and I am sure genuine reports of appointment delays this certainly wasn’t my experience 
Took time to listen and assess my needs
GP surgery review: shore-medical
Title: Long Term Condition
Rating: 3 out of 5
Visited: January 2023
Turned up in good time for appointment only to be told the appointment booked on linewas not confirmed so it appears to be my fault the ststem is useless and I should be able to speak tp a human. When I tried to ring earlier to confiirm there was a message not to ring unless absolutely necessary.Waste of time.
GP surgery review: shore-medical
Title: A wonderful practice
Rating: 5 out of 5
Visited: January 2023
Parkstone Tower Practice is a marvellous practice. The care I have received has been amazing over the years and especially since I was diagnosed with ovarian cancer in 2016. All the doctors I see are unfailingly kind and understanding. I feel that I am known as a person and my history etc is familiar to the GP I see or speak to. I use the Klinik online service which is simple to use and extremely useful. I always receive a very rapid response and I have never had to wait for a face-face appointment. I feel wrapped around with care. The reception staff are also wonderful. They are so kind and helpful, both on the telephone and in the practice. My husband had a recent TIA (mild) and the response from the GP was immediate. A phone call straight after we contacted 111 and a hospital appointment for all the tests next day. Amazing. A GP has texted me to follow up on a consultation to check on how I am doing or to pass on information. I know how busy GP surgeries are, so this level of care for patients is phenomenal. I have confidence going forward with my health issue because of my GPs.
GP surgery review: shore-medical
Title: I can’t fault the service
Rating: 5 out of 5
Visited: December 2022
I completed an online referral late on Friday afternoon and was seen by a doctor on the morning of the next day. Thank you for being open on a Saturday.
GP surgery review: shore-medical
Title: Great Practice
Rating: 5 out of 5
Visited: December 2022
I would first like to praise the Klinik system for enabling me to communicate my escalating asthma symptoms to my GP surgery . My Gp then acted upon information swiftly and I recieved a thorough consultation. I was reassured and very happy with the care I recieved thankyou Parkstone Tower Practice.
GP surgery review: shore-medical
Title: Efficient and friendly
Rating: 5 out of 5
Visited: November 2022
All my questions were answered and the receptionist and the GP were friendly and helpful. I felt that my problem had been dealt with fully but also quickly
GP surgery review: shore-medical
Title: Excellent staff
Rating: 5 out of 5
Visited: October 2022
Staff are very helpful and will always try to find the best possible way of helping you. They will recommend a variety of different ways to help you and let you decide which option is best for you
GP surgery review: royal-crescent-surgery
Title: Excellent practice!
Rating: 5 out of 5
Visited: May 2022
I have been at this practice for over 40 years and cannot fault the care I have received during this time. I have always been able to get routine appointments and if my need to speak to someone has been urgent, I have always been able to do so. The receptionists have now been trained to signpost patients which I am in favour of and feel that this system works as it can reduce the need for doctors appointments. I have found all staff to be respectful and caring and I never felt rushed when either attending an appointment or speaking to any healthcare professional. I cannot speak more highly of my surgery and it's staff - they are an asset to the NHS and deserve to be recognised for the service they provide.
GP surgery review: royal-crescent-surgery
Title: Very good Practice
Rating: 5 out of 5
Visited: March 2022
There is never any difficulty in making an appointment,  whether online or by telephoning. Appointments seem readily available, with a GP available to see you if necessary.  Otherwise,  telephone ones have worked well, especially during pandemic.
GP surgery review: aspen-medical-practice
Title: Ok practice
Rating: 3 out of 5
Visited: March 2023
I phoned up about my repeat prescription a I would be away when my medication ran out receptionist was very helpful and ordered it right away, been with Practice for 70 years starting with the London Road practice never had a problem
GP surgery review: aspen-medical-practice
Title: Bad service
Rating: 1 out of 5
Visited: March 2023
I have now tried twice to get an appointment to see a doctor over the last two months. The first occasion I was told there was a six week wait to see a doctor for a routine appointment which I made only to be sent a text message the week before to say that this clinic had been cancelled and would have to wait another four weeks for an appointment. I think this is unacceptable. Who is a receptionist to say it is a routine appointment. 
Yesterday I telephoned to see a doctor as I had a really bad UTI was passing a lot of blood and was feeling very unwell. I had to explain all this to a receptionist who is not medically trained and then had to fill out a text form she sent to me and was told I would have a telephone consultation. The doctor phoned about two hours later asked me three or four elementary questions and put up a prescription for me. I wanted to see a doctor which seems almost impossible to achieve. I have been a patient of the Heathville Road surgery for over 40 years and we never used to have this sort of problem. Since the covid pandemic it seems that all systems are broken yet I cannot see what has changed in the community to justify this sort of service. It is just an excuse for not supplying a workable practice. I cannot believe that the doctors have that many more patients I can only assume that since the merger of all the surgery’s at the Aspen centre they have reduced the number of staff and Doctors. Patients should not have to give there personal information to a receptionist and seeing a doctor is more difficult than trying to climb Everest.
GP surgery review: aspen-medical-practice
Title: Honestly appalling.
Rating: 1 out of 5
Visited: February 2023
I am not the sort to go out of my way to leave a bad review, as I know everyone has off days, or makes the odd mistake. But after today I'm just sick of it to be honest.

Over the years, I have used the Aspen Centre because of its proximity to my house. They have steadily gotten worse and worse at literally everything. Getting through on the phone is an all day event. Going in doesn't help as there is always a single receptionist who is not the least bit interested in working at a reasonable pace. There are often several working in the back...what are they doing? Its certainly not answering the phones. 

At the weekend I missed a callback in regards to my daughter, but upon calling back I was 28th in the queue for over an hour. Today I went to pick up a repeat prescription and the pharmacy told me it hadn't even been sent or logged or anything. Granted, I put in the request on Sunday, assuming Monday would be day 1 of the 5 required but Friday afternoon and the lady on the prescriptions line talked to me like I was so stupid she couldn't believe she was wasting her time with me. Seems I've somehow lived my whole life not understanding how to count days? The weekend I put it in doesn't count but the one after does, obviously? Then it took her about 8 seconds to put it through- why treat me like I've ruined her life by calling?

While here, I want to say I have only ever had positive experiences with actual doctors and nurses over the years- it's the getting to see them in the first place that makes me feel like something someone has stepped in. If a doctor tells you to make an appointment, a receptionist will tell you not to. If you arrive with 10 minutes to spare but the sign in screens are broken (75% of the time) then you get berated for being late even though you've been in the queue right there for that whole time. 

Im a grown woman, I'm not sure why making a gp appointment should come hand in hand with being told off like a child? Or why when I've been on the same prescription for a decade it should be so difficult to obtain when the Aspen Centre can't be bothered. I know all the services are overrun and understaffed and underfunded. I have supported strikes and pay for my prescriptions and haven't gone to a&e for many years. But eventually patients are going to get so sick of being treated like dirt that they stop trying, and when those people truly need help, their misfortune will be on the hands of those who made them feel like useless wastes of space. And almost 100% of those terrible people are employed here.
GP surgery review: aspen-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: February 2023
Just want to thank the receptionist I spoke to today for sorting out an emergency prescription very professional and caring I didnt catch her name but thankyou x
GP surgery review: aspen-medical-practice
Title: Great nurse on duty
Rating: 5 out of 5
Visited: February 2023
My mother had to change a appointment, got it sorted within the hour.
Great attention from the nurses today, really helped mother.
GP surgery review: aspen-medical-practice
Title: Very poor
Rating: 1 out of 5
Visited: January 2023
After spending a week trying to get through to the surgery on the phone I gave up and decided to go to the practice to try and make an appointment to see a GP. What a mistake this was the queue was out the door and with only one person on reception the queue was moving slower than an iceberg. After 40 minutes I reached the front of the queue and asked for an appointment in the first week of March  which is what a GP had told me to do in a previous phone call, only to be told that they do not have a diary for March, which is very strange considering everything is done on there new system, which I am sure has a calendar function incorporated in it.  The receptionist then proceeded to cross examine me as to why I needed to see a doctor, when I told her that it was to discuss some tests that I had recently had she demanded to know what the tests were for, to which I explained to her that as she was not medically trained it really was non of her business. I also questioned why she was able to read my notes which as far as I. can remember are supposed to be confidential. This receptionist then disappeared in to the back office, next thing there was another receptionist behind the desk who told me that she was the senior receptionist, I told her that I needed to make an appointment as instructed by my GP she also started to question me stating that she needed this information so she could decide who I needed to see, I explained to her that she did not have to decide who I could see and that all she had to do was book an appointment. I really do think that something has gone very wrong when we have staff who are not medically trained telling patients who they can see and trying to overrule advise and instructions given by a trained doctor. In total It has taken over 2 hours of my time to get an appointment something that should really only take 5 minutes. I really do think that if the reception staff spent the same amount of energy helping patients and answering the phone as they do putting barriers up then the Aspen centre might actually achieve what it is there for which is to serve the tax paying public.