janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: sandringham-practice
Title: Excellent
Rating: 5 out of 5
Visited: January 2022
It was wonderful Easter event organised by the practice sandringham at Richmond road medical centre with paw patrol which is my children favourite character and they really enjoyed their lives together and the best event ever they have ever been to. Things like this should be done often and staffs members were so welcoming and friendly and very helpful.plus the gifts to the children was the tip of the iceberg and we all leave happily.
GP surgery review: the-dalston-practice
Title: Receptionist decide if you can have an appointment
Rating: 2 out of 5
Visited: August 2023
Receptionists (i.e. not clinical) decide whether you are able to have an appointment or not, after asking you what your issues are.  
If they feel that it is unimportant, they will ask you to call back after 1pm the following day.  
You phone up again and they ask you what the issue is, then they tell you to call back after 1pm next day.  
Rinse and repeat. 
Sadly, my health has got quite complicated because of this.  Also, they have a habit of losing paperwork.  
Doctors are great, they all seem to be locum.  Gone are the days where you would see your assigned doctor.
GP surgery review: the-dalston-practice
Title: Good practice
Rating: 5 out of 5
Visited: July 2023
I’ve attended the practice on a number of occasions for myself and children and been very happy. The reception and clinical staff have been very helpful. In particular my child was unwell and I was able to be seen as an emergency.
GP surgery review: the-dalston-practice
Title: Best Practice in Hackney
Rating: 5 out of 5
Visited: January 2023
I have been registered at this practice for over 6 years now and I have seen a number of different doctors and nurses throughout and all have demonstrated a very high level of knowledge and care towards myself and my wife. From the reception staff to the doctors and nurses, everyone has always been very friendly and attentive. The reception staff has always worked  with the highest professionalism and care. It is always very easy to get an appointment and ask for a repeat of my prescriptions. This practice is very good. The staff always call when myself and my wife are due for flu jab and other reviews. Extremely pleased with the care we are getting here.
GP surgery review: the-dalston-practice
Title: Very good practice
Rating: 5 out of 5
Visited: December 2022
very friendly staff and doctors. The receptionists are very helpful and polite. The doctors are very professional and competent. Would definitely recommend the practice.
GP surgery review: the-dalston-practice
Title: Easy to see a doctor
Rating: 5 out of 5
Visited: November 2022
I have to move area often because of my partner’s job so have changed GP practices a few times in the past 4 years. The last 2 places I was registered at I needed to call at exactly 8am to get help from the doctor, but at this practice the booking system is much better. Bookings can be made any time and I got an appointment to go to the practice to see a doctor straight away without going through a telephone process first. The doctors I have seen are very good with the right knowledge and deal with issues thoroughly. Excellent fast and to the point system.
GP surgery review: the-dalston-practice
Title: Really happy with the care
Rating: 5 out of 5
Visited: October 2022
I am really pleased with this practise. Because of my health situation I have needed several appointments recently, and it has been a very pleasant experience each time I have visited. I only needed to wait at most a day and a half to get an appointment with the doctor, and all 3 of the GP's I have seen have been amazing. The GP's talk through my problems and discuss how I am coping and I feel like they are giving me the best care possible. I want to thank the GP's and everyone else who has spoken to me there for doing an amazing job.
GP surgery review: the-dalston-practice
Title: Rubbish receptionists
Rating: 1 out of 5
Visited: September 2022
İ need to call around 4-5 times to book an appointment and once the phone starts ringing it rings for almost 20-25 minuts, i dont have any problem with the nurse or the doctors, but the people whos at the reception and the ones that answer the phone is no good at all, 0%.. need to be changed with the ones who like there jobs
GP surgery review: at-medics---the-loxford-practice
Title: Stop advertising Dr Iq when it isnt working
Rating: 2 out of 5
Visited: November 2023
the Practice should stop advertising Dr iq as an access tool because most if not all of its features do not work. For example it is impossible to get an appointment via Dr iq. The practice should instead improve access to appointments by making more appointments available and have a triage system in place to direct patients to the best service. It should also have all staff in the back office to lessen the queues at busy times. There should be a queue target of no more than three people in each queue waiting to be seen by reception. It should also advertise times during the day when it is less busy so people can targwet when they arrive for adviceor to make an appointment.
GP surgery review: at-medics---the-loxford-practice
Title: worst practice ever
Rating: 1 out of 5
Visited: November 2023
I have been with a few gp practices in the last 20 years, but this one is the worst ever.

You'll wait at least 90 minutes to speak with reception, whatever the reason.

On the app, you'll never be able to book an appointment - as there's nothing available.

I also don't think is fair to charge (only cash payments) your clients for a form requested by a private medical insurance. I sent the form to the GP 6 weeks ago, after 2 weeks waiting, they emailed me asking to come in person at the reception to make the payment. When payment was done, I have been told that I'll have the form on the same day. It's been another 4 waiting weeks, while I was spending every week at least 90 minutes trying to chase the form. I still don't have the form, which is becoming so frustrating. Every time I call, a hear a different story. It's a nightmare!!!
GP surgery review: at-medics---the-loxford-practice
Title: Appointments are cancelled instead of rescheduling
Rating: 1 out of 5
Visited: November 2023
They canceled the baby's vaccine appointment in last minute and we are unable to book the appointment again
GP surgery review: at-medics---the-loxford-practice
Title: Loxford practice
Rating: 2 out of 5
Visited: July 2023
I was sent a message asking to have a blood pressure reading.I had an appointment a few weeks before and the clinician took my blood pressure but they told me there was no record of it how bad is that they don't even update your records when you have an appointment,so I have to go and have my blood pressure taken again they need to get there act together.
GP surgery review: at-medics---the-loxford-practice
Title: Loxford polyclinic
Rating: 1 out of 5
Visited: June 2023
I don’t understand this gp. You call to get to appointment and the admin act like there the doctor. You have to get very confrontational with just to see the doctor. There job is to book people to see the doctor not act like there a doctor otherwise we would waste our time calling or coming to the clinic. When people call for an appointment you should just take there details and book it’s not there job to give medication and medical advice.
GP surgery review: at-medics---the-loxford-practice
Title: Near impossible to get appointments
Rating: 1 out of 5
Visited: June 2023
The app is awful and there is an hour long wait on the phone at 8 in the morning to get appointments.
GP surgery review: at-medics---the-loxford-practice
Title: Awful practice, poor service , poor booking systems
Rating: 1 out of 5
Visited: May 2023
Awful spend ages trying to book a consultation on the app at 8am going through all the options and boxes that are clearly not read by anyone. Phone rings for split second then gets put down got no time to answer then get a voicemail saying missed appointment and need to book again another day call the surgery back to try and get call back need to wait as  20th in a que finally get through receptionist says it’s my fault I shouldve been by my phone the whole morning waiting as i knew i had an appointment, Says nothing they can do and says i might get a call back I might not now depends on the person. How is this an efficient system people work through illness and injury people have lives and jobs and kids how can you expect people to rush onto an app at 8 am then wait 5 hours for a phone call with no way of contacting back if missed
GP surgery review: at-medics---the-loxford-practice
Title: A special gratitude
Rating: 4 out of 5
Visited: May 2023
I have had several issues over a year now. I want to take this opportunity to thank all the staff at reception, manager and the team, doctors, nurses, pharmacist and hca. Thank you for your services and patience. Your kindness and professionalism. Thank you for finding the time to see me and guide me in the right direction. Thank you for all the abuse that you tolerate from your patients and take it on the chin and stoll carry on with your service at the desk. I have witnessed many abusive patients at reception and have witnessed, your understanding for such patient's frustration but you all have shown great respect and kindness. It's a special gratitude from me and my children, under your care. We are proud to be under your care and we also understand the load of work you all have on a daily basis. I also would like to thank you all on behalf of loxford community as a gesture of respect and honour for the whole team. You successfully gave us great service and I encourage to continue with the good work of serving the humanity.
GP surgery review: at-medics---the-loxford-practice
Title: Unprofessional staff
Rating: 1 out of 5
Visited: May 2023
The latest “press 1 to be called back” means simply that you hang up and wait for a call that won’t come. I have high blood pressure and the medication is not working, still the practice manager rejected my appointment request because I had not attached pics of my swollen legs. Looking elsewhere now. Disgraceful system.
GP surgery review: at-medics---the-loxford-practice
Title: Loxford Polyclinic
Rating: 1 out of 5
Visited: March 2023
More shame for Loxford Polyclinic. I am very upset.
In almost in every day I contact the clinic to make an appointment and they can't do it, all the time the same answers,I'm tired of always hearing the same answers and I'm tired of wasting hours on the phone calling the Practice and not solving anything. I and my son we did test blood and I want to discuss with the doctor about the results, considering that I was not called by the Practice to tell me about the results, and there is more to say but I am tired. Disappointing !!!
GP surgery review: ilford-lane-surgery
Title: Poor communication and appointment booking system
Rating: 1 out of 5
Visited: January 2024
Getting appointments at the surgery are like winning a lottery. I have been holding at number 7 in the queue and then told there are no appointments left for the day. Despite being in excruciating pain the receptionist best advise was that I did have an e consultation booked with the doctor sometime this week. Doctors are goid but the front line reception staff is totally clueless.
GP surgery review: ilford-lane-surgery
Title: Highly Recommend
Rating: 5 out of 5
Visited: May 2023
Great surgery. Lovely staff. E-consultation service is great when you cant get through on the phones. Easy access. GPs provide a great standard of continuous care. Highly recommend.  Nurse is lovely and very professional
GP surgery review: ilford-lane-surgery
Title: Awful system
Rating: 1 out of 5
Visited: April 2023
I have been trying to get an appointment with my GP for my son. I have been calling since 9 in the morning and yet no answer. Please if you want to be seen by a gp or a nurse I will advise to go somewhere else.
GP surgery review: ilford-lane-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: February 2023
Lovely Doctors, Easy access to Gps. Prefer the phone system now as you get callback and not hold on for long period of time.
GP surgery review: ilford-lane-surgery
Title: Appointment system very poor
Rating: 2 out of 5
Visited: August 2022
I have tried several times to get appointment but any time I get through the queue after about an hour having got on the queue at the opening time will always be told no more appointment. This has happened about 4 times and I have still not got an appointment. One time I had to go to A and E where I was attended, cleared and advised to book an appointment to see my gp for referral but I have still not been able to have an appointment. This is really serious and something needs to be done about it.
GP surgery review: ilford-lane-surgery
Title: Poor at answering the phone
Rating: 2 out of 5
Visited: February 2022
Was 2 in the call queue waited 72 minutes I got upset and frustrated so I hung up, also this isn't the first time
GP surgery review: ilford-medical-centre
Title: Wonderful Service
Rating: 5 out of 5
Visited: January 2024
I was promptly attended to in an efficient an courteous manner by staff of the surgery.  All my concerns were adequately addressed and many other suggestions offered during my recent visit. I was made to feel at ease and all my questions answered in great detail.
GP surgery review: ilford-medical-centre
Title: Great experience
Rating: 5 out of 5
Visited: January 2024
Just had a travel vacation appointment with nurse. She gave me a good advice for my trip and explained everything in detail. 
Good experience…. Thanks
GP surgery review: ilford-medical-centre
Title: Wonderful and lovely Nurse
Rating: 4 out of 5
Visited: December 2023
I’ve had 2 appointments with the nurse so far, one with myself and one for my girls. Both time she was great, explained throughly and felt at ease with her being the nurse. Normally in the past, the nurses haven’t been great, and some have been rude. This nurse is friendly and I’m glad she’s a nurse at Ilford Medical centre , because without hesitation I can now attend appointments, without having to worry about being uncomfortable or having a rude nurse see to us.
GP surgery review: ilford-medical-centre
Title: Very good service
Rating: 5 out of 5
Visited: November 2023
The doctor I saw today was very good and reassured me as I was worried about a few tests. 
Generally the service provided all round was very good,
GP surgery review: ilford-medical-centre
Title: Very unprofessional GP surgery ever !!!  Please stay away !
Rating: 1 out of 5
Visited: October 2023
Came to see the doc with excruciating pain in the body, needed some medication to relief pain, the Surgery delayed my appointment by 4 hours because I was late for few mins for by appointment. The delay was because the parking machine was faulty and I had to download the app to pay the parking fee, that took 10 mins. 

I don’t think this surgery is fit to be part of patient care / healthcare industry. 

Please stay away if you can.
GP surgery review: ilford-medical-centre
Title: Good practice targeting to Great practice
Rating: 4 out of 5
Visited: September 2023
I have seen this practice has a lot of improvements and getting more confidence from patients. Doctors are nice. Administration staff are also good. I think they were pressurised because of the overwhelming patients.
GP surgery review: ilford-medical-centre
Title: Latest visit
Rating: 3 out of 5
Visited: September 2023
Attended the practice for the annual vaccination. Although it was pretty efficient in that it was timely and orderly I felt that it lacked any sort of personal interaction. The overwhelming number of staff did not seem to be the surgery’s main staff.
GP surgery review: ilford-medical-centre
Title: Good doctor
Rating: 5 out of 5
Visited: September 2023
I have been unwell with various issues and the doctor took the time and trouble to listen to me and made a couple of referrals
GP surgery review: ilford-medical-centre
Title: Excellent service assured
Rating: 5 out of 5
Visited: September 2023
This practice offers the best care to its patient. The members of staff were very friendly and assisted me in every way   I am very satisfied with the doctors I have been dealing with.
The environment is quite conducive and relief ne of the visiting GP.
I have had other GP before, but the organisation and attention to detail given me  during consultation was quite assuring. I would not hesitate to recommend this practice to anybody yearning for a good service.
GP surgery review: ilford-medical-centre
Title: Fabulous service
Rating: 5 out of 5
Visited: September 2023
Been coming here for my covid jabs for a while. 
Great service from the receptionist to the doctors..Organised and you get treated like a human being
GP surgery review: mathukia's-surgery
Title: The worst.
Rating: 1 out of 5
Visited: July 2023
I pre-booked an appointment and did not get a call. I even went about emailing them on many occasions and have called them regarding my antidepressants needing to be put on repeat however they do not seem to care and do not take measures until I have taken the extreme such as complain to the NHS. Not sure how a surgery which is this bad is still running. This is not the first time I have dealt with an issue with them. This is probably the 5th time I am having an issue with them especially considering that they allowed me to go through withdrawal symptoms as they could not be organised enough to send through a prescription I requested on many occasions. This issue itself happened over 3 times and I will not be staying with them after this summer.
GP surgery review: mathukia's-surgery
Title: Brilliant and helpful staff
Rating: 5 out of 5
Visited: December 2022
I have always had brilliant experience with the surgery, staff is very friendly and helpful. Me and my family always had brilliant service. Every member of the surgery deserve the best appreciation for all the hard work they have and continue to put in to help their patients beyond and above the limits. I would like you say thank you so much for all the help and support you have given me and my family. I wish you all the very best a caring Surgery with best staff and best doctors. Thank you
GP surgery review: mathukia's-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Great staff and always very helpful. Doctors always take there time to listen to you. The practice does look after there patients
GP surgery review: mathukia's-surgery
Title: Great Practice and service
Rating: 5 out of 5
Visited: May 2022
Me and my family have been with this practice for 30 years now and We never have any issues with it. The receptionist staff members are really nice, friendly and are always willing to help where they can despite the busy nature. They are friendly over the phone and try to put my needs first. 
I am writing this because this surgery as a whole deserve the best words. Thank you so much for being there during these hard times. We really appriaciate your service.
GP surgery review: oak-tree-medical-centre
Title: Totally unconcern
Rating: 1 out of 5
Visited: November 2023
So disappointed with this place, some of the doctors/nurses are kind but very hard to get there, to receive appointment, they only know to say “we don’t have any appointment today” in the morning at 9 o’clock, day by day… until you don’t go there at the practice, shout, exagerate, beg for help, attention…  at the phone you don’t solve nothing!
So dissatisfied!
GP surgery review: oak-tree-medical-centre
Title: Awful service
Rating: 1 out of 5
Visited: October 2023
I am a vulnerable patient and as such I am told to take the flu jab every winter. I booked an appointment online. One hour passes and I am still waiting. When I go to complain to the receptionist about this, she tells me I can only continue waiting, and that by talking to her, I am holding up the queue, despite her two colleagues being free. Was spoken to very rudely on top of the awful service.
GP surgery review: oak-tree-medical-centre
Title: Excellent practice nurse
Rating: 5 out of 5
Visited: August 2023
I would just to thank the nurse that deals with my health issues. Over the years that l have attended the practice I have found her to be helpful and supportive. She always takes time to listen, and more importantly, she would always explain how to use my meditation, how they work, and the effects on my health, dietary advice etc. Much appreciated.
GP surgery review: oak-tree-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: July 2023
I have been here for more than 10 years and since then all of the doctors i have met have  been kind and polite. I have never had a problem with this practice. I have had a doctor called dr henry as hes been my main doctor for a long time and has been giving me the right treatment  for me to feel good. My children have came here and have has no complain
GP surgery review: oak-tree-medical-centre
Title: Caring Practice
Rating: 5 out of 5
Visited: June 2023
Was seen by my preferred doctor who has always provided fantastic care and timely follow up.
He combines experience and willingness to listen and discuss, he is an excellent doctor.
I seldom have to wait more than a few minutes when I arrive for my appointment.
Support staff are helpful
GP surgery review: oak-tree-medical-centre
Title: Wonderful asthma clinic
Rating: 5 out of 5
Visited: June 2023
There is a healing angel to be found in Oak Tree’s Asthma Clinic. This person is the personification of all that is great about the NHS. She is most attentive and listens carefully. Her diagnosis is highly professional and easily understandable.
She is a woman who instills utmost confidence.
Thank you, healing angel.
GP surgery review: oak-tree-medical-centre
Title: 'The Good Doctor'
Rating: 5 out of 5
Visited: June 2023
I normally see the same (a.s) doctor, who is 'the good doctor', as my doc is always in tune of my needs regards to my well being, health condition & issues. My doc, understands my sufferings & has a very high degree of empathy, whether it is my repeat prescription/s, health issues and/or none health issues e.g., admin concerns of mine, such as request for report etc, for which my doc takes a pragmatic approach at best of times, with logical thinking within reason/s; with conclusive clinical resolution/s.
GP surgery review: oak-tree-medical-centre
Title: Good service great attitude
Rating: 5 out of 5
Visited: June 2023
I’m impressed how fast and good attitude this GP has. I have received a prompt and professional answers and actions from doctor!
GP surgery review: oak-tree-medical-centre
Title: Smear test
Rating: 4 out of 5
Visited: June 2023
Although we all know the importance of smear test, I've had smear test done here before, and the practice nurse was great very comforting, made me feel relax and explain everything and asked question and answered any question. 
However this time it was different practice nurse and its most concerning for me as she never asked me question and went straight into do my smear. This for me has raised alarm bells becuase it's not the 1st this practicenurse  hasn't explained anything even with my children vaccine she never thought it was necessary to ask question, or explain side effect 
I've never had problem with reception team or GP or the other team member; always understanding and listen to my concerns, it's  just with this particular practice nurse.  Because she is not following basic nursing standards and someone from practice needs to look into it.
GP surgery review: oak-tree-medical-centre
Title: Very Good & Helpful care
Rating: 5 out of 5
Visited: June 2023
The Doctor was  extremely professional, caring, understanding and listened to my concerns. He took time to help me with my health issues.
Completely satisfied with Doctor and the support staff.