janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: heaton-moor-medical-group
Title: hanging on for 65 minutes then cut off
Rating: 2 out of 5
Visited: August 2023
I telephoned the meds depatment today and was no.10 in the queue, I waited 65 minutes and was number one when an automated voice came on and said the dept was only open from 10 am until 1 pm and to try later and then just cut me off! As it was only 12.50 they should have dealt with my call,think they just knocked off early. Then rang general enquiries (nice lady) no. 5 in queue waited about 20 mins, hopefully sorted but not impressed with meds prescription  renewal. Go in it would be quicker although I have mobility issues so not right for me.
GP surgery review: heaton-moor-medical-group
Title: Would take less time registering elsewhere
Rating: 1 out of 5
Visited: May 2023
Horrific, when calling you get appointments offered for 6 weeks time, nothing sooner.  So basically unless you plan ahead you won’t see a doctor at this place until long after you’re better or hospitalised.

Now they’re putting all efforts into merging; more patients you can’t and won’t be able to facilitate?!
GP surgery review: heaton-moor-medical-group
Title: Awful care
Rating: 1 out of 5
Visited: April 2023
Was left without antidepressants cold turkey for several weeks due to a "printing error" after my prescription was approved and supposedly ready to pick up. No one updated me or explained why it happened and there was a complete lack of communication as to what the issue was. Had to call multiple times to follow up and still haven't received my prescription. Absolutely shocking and negligent.
GP surgery review: heaton-moor-medical-group
Title: Shocking reception staff
Rating: 2 out of 5
Visited: January 2023
Rang up 8 am had the misfortune of speaking to a lady who was rude couldn't care less and obviously has no time for anybody. Her entire attitude was absolutely shocking and still couldn't even get a phone appointment its 8 in the morning no way can they be full
GP surgery review: heaton-moor-medical-group
Title: Always pleasant, competent and friendly
Rating: 5 out of 5
Visited: November 2022
I'm fortunate in that I haven't had the need to visit my GP surgery for a few years, but on all the occasions I have, without exception, the GP I've been assigned has been appropriately friendly, courteous, respectful, competent,  and so on.

I visited today because I was suspicious of a new mole/mark on my back though it turned out to be harmless.  The GP took the time to explain to me what it was; to always be vigilant and have new features checked by a doctor, and even texted me a pdf as I was interested in the details and I sometimes struggle to follow speech - especially when I'm unfamiliar with the words.

I was just struck by how frictionless the entire process was.  The Practice has always seemed competent in organisation - messages and call taking and so on. The reception staff and nurses have always seemed very good too.

I'm taking the time to write this because I'm aware of how much pressure our precious NHS is under and how things have been particularly uninspiring for all the hard-working NHS staff.

I'm very happy that we have such brilliant services and brilliant personnel that comprise it.

Thanks.  :)

--
On this specific occasion the GP actually came out of the nearby consultation room and called me in person - in the main waiting area.  In fact I think similar has happened before when I've visited.  One thing I personally find a little "awkward" when visiting is listening out for my name in the main waiting area.  Personally I prefer a visible clock, and I suppose I would benefit from visual alerts for my name.  I'm not deaf, but can find it difficult to pick apart competing sound sources, and am a little anxious in social settings (ASD).  But I suppose some people might be bothered by a clock (and no doubt have a mobile phone) and maybe there's privacy issues for visual name alerts, I don't know.  

I would like being able to make online appointments because of my social reticence - although to be fair it's never actually been an issue getting through to the reception staff who are always helpful and friendly.

I can't think of anything else to complain about!  I'm very happy with the Practice.
GP surgery review: heaton-moor-medical-group
Title: Great NHS Service
Rating: 5 out of 5
Visited: July 2022
Never had a problem in getting an appointment, blood test, podiatry visit or medication review. Superb Practice I’d recommend to anyone. Lovely buildings and personable staff always willing to help. Friendly service. Thank you
GP surgery review: heaton-moor-medical-group
Title: Great customer service
Rating: 5 out of 5
Visited: May 2022
I visited today to deal with an insurance form. The person on reception that dealt with it was understanding and went out of their way to resolve the matter for me. Excellent service. Thank you
GP surgery review: heaton-moor-medical-group
Title: poor practice
Rating: 0 out of 5
Visited: April 2022
I attended for an ultrasound scan, anxious I may have cancer, the receptionist ask me to wait.  I waited 30 minutes then approached the receptionist who informed me I should have been waiting in the "blue area"which she never told me when I arrived.   I walked over to that area where the radiographer told me I was too late for my scan and would have to make another appointment, I told her what had happened and she informed me they were running behind and the same thing had happened to another patient earlier, and they were unable to do it.  How easy would it have been for the receptionist to direct me to the correct area to wait, I have never attended this practice before and wont be doing again.  In the mean time, it could be weeks before I get a scan which could affect the outcome for me, thankyou very much, not impressed at all.  I work for the NHS and would not treat my patients like this.
GP surgery review: heady-hill-surgery
Title: Lovely staff
Rating: 5 out of 5
Visited: November 2022
What a lovely surgery. Doctors brilliant. Reception always helpful.
Always pleasant. Nurse always welcoming. 
Give yourselves a good star.
GP surgery review: heywood-health
Title: Great service
Rating: 5 out of 5
Visited: July 2023
I found the practice to be clean and welcoming on arrival. The reception staff were friendly and efficient, taking the time to explain things. My visit was to see the nurse, who was very professional and courteous.  Overall, it was a positive experience.
GP surgery review: heywood-health
Title: disgusting
Rating: 1 out of 5
Visited: April 2022
I was suffering with severe abdominal  pains and was told to ring back in two weeks!  I was then told to book an out of hours.  When I rang the phoneix centre they said argyle street should have booked the appointment and they had loads left.  I then rang the out of hours and booked it myself!  They never rang me the next day and I was then rushed to hospital!
GP surgery review: hopwood-medical-centre
Title: Access to care
Rating: 2 out of 5
Visited: January 2024
We have been patients at the centre for many years, I have to say access to Gp  appointments are very difficult. You are told to ring at 8 am to book an appointment but only the lucky few (10, I believe ) get through ?. Gone is the great service we used to get, you just turned up and waited . At least you got to see a doctor, at least you felt cared for and that your health mattered. Not anymore, since Covid the care and service is not what we have come to expect.
GP surgery review: hopwood-medical-centre
Title: No appointments
Rating: 1 out of 5
Visited: July 2023
I have been asked by the GP to go in, unfortunately I had an appointment this Thursday but have to cancel, explained that this is an appointment that the GP asked me to attend, was told no pre-bookable appointments for 3 weeks and would need to call at 8am for an appointment, unfortunately as I said this is not convenient for me as work 12 hour shifts.  Since covid this surgery has gone down hill,  it seems that if need an appointment you can’t get one u less call at 8am and then it’s a matter of trying multiple times before getting contacted then a waiting game unless they cut you off you.  No wonder people go to A&E to see someone, which then makes there wait time go up because alot are GP problems
GP surgery review: hopwood-medical-centre
Title: Not one time was successfully reach GP
Rating: 1 out of 5
Visited: January 2023
My family members and me were got difference kind of illness, but not one time successfully to reach the doctor, such as no online booking, no one answer the call at 8am, if I was lucky to call as long as 40 mins, there was the nurse tell me to call again on the next day at 8am (can preview there will be no one answer the calls again)! I experienced at least 3 times while I was sick. That is hopeless!
GP surgery review: hopwood-medical-centre
Title: many years ago this was an excellent practice
Rating: 2 out of 5
Visited: November 2022
The receptionists don't listen and think they are medical practitioners themselves and don't listen to the patients and just fob patients off.You ask for an appointment at a certain time due to other commitments and you get one at an inappropriate time. Give patients a choice of a face to face consultation or a telephone consultation instead of telling them what they need, they might actually want to see a doctor. Take into consideration patients choice and experience.
GP surgery review: hopwood-medical-centre
Title: Can’t recommend enough
Rating: 5 out of 5
Visited: August 2022
I recently joined this practice after being asked to find a new Gp due to a change of address
I joined this practice after reading some reviews and I have to say what an excellent choice I made 
Very accommodating professional team who have given me confidence that there are great practices out there
I can’t thank them enough 
I’ve been seen by a Dr and the consultation was thorough , I was referred very quickly for scans and physio within a week
Thankyou to you all at Hopwood Mc for the great service you are providing , you deserve the great reviews
GP surgery review: hopwood-medical-centre
Title: Brilliant Practice
Rating: 5 out of 5
Visited: March 2022
Prompt appointments, lovely caring staff, thorough medical care and aftercare. Very  impressive considering the negativity around Practice waiting times for appointments and the quality of care being provided. I would highly recommend this Practice!
GP surgery review: longford-street-medical-centre
Title: Would not recommend
Rating: 1 out of 5
Visited: December 2022
I have been suffering with menopause symptoms for over 12 months now, it came to a head when my emotions started going all over the place? I thought it would help if I couldtalkto somebody about it,  trying to get an appointment is like trying to get blood out of a stone you ring in the morning to wait 30min for someone to pick up just to be told there are no appointments left, this is ludicrous when you are working full time,  when explaining to the receptionist that you can't keep doing this you are then given the reply "well how do you expect to take a telephone appointment then" . As you can probably guess the main thing is it would be an appointment not just waiting for a receptionist to pick up.  I have never had a great experience with this surgery but since covid they now have more of an excuse to give a bad service,  maybe instead of spending money extending this surgery they should spend it improving the service.
GP surgery review: dr-ahmad-&-ptnrs
Title: Very good service
Rating: 5 out of 5
Visited: November 2022
Very rarely do you not get through on the phones, always helpful. Staff Inc medical staff are excellent
GP surgery review: dr-tun-&-partners
Title: Poor
Rating: 2 out of 5
Visited: December 2022
Only ever see the Doctors when I'm really bad which luckily for me is not often, when you try and ring through for an appointment told you have to fill in the Ask my GP then you only get a phone call. Twice now was in pain longer due to them getting it wrong when 1st time when a visit I'm sure would have got the correct diagnosis first time. And reception answer the phone but only will accept booking from Ask GP and then can only use it until 10am.  Bad service looking to move had enough
GP surgery review: dr-tun-&-partners
Title: Dont Even Bother. Just Call The Undertaker
Rating: 1 out of 5
Visited: April 2022
Completely Useless. Computers are always the Excuse for the failure. This is not a Failure due to the Pandemic although this is one of many regular excuses. It is merely a lack of Knowledge and Experience on the part of the Staff. Double and Treble Booking is Commonplace Too Many Patients registered with the surgery. But this is much the same everywhere. Two weeks to get appointment for a simple B12 Injection.Place is a Joke
GP surgery review: lower-ince-surgery
Title: Really bloody awful service calling   557741 and 481140, 111
Rating: 1 out of 5
Visited: February 2023
You can wait over an hour! just to be cutoff when you get to be number 1 in the que,  the phones are a joke that seem to want you on hold with the  taped messages that take for ever before you get put on hold all the time its  you who is paying for the call!?. just to get an appointment. Then when someone else made me one (by calling in to the surgery as they was going for one them selfs) it was made for the wrong surgery!!? that i would of found hard to get too ( no car),  so they made it a phone call instead. Well  my hart fell when the doc told me he would ask them  at the surgery to call me back the next day as he could not make me an appointment how mad is that!?! Well that call never came and i waited in all day.  So i am right back where i steated trying to get  though  on the phone. ... Its not too good when your under the weather and can't think straight, when all i want is an appointment to see a doctor,  it could  be me thats just unlucky  but am appalled in this  service "you are 7 in the que and have been for the last 20 mintuted its no joke" it puts you off ringing in the end "why bother"  they don't seem to be.
Wish i had a car or was in BUPA.
GP surgery review: pennygate-medical-centre
Title: Phone Lines
Rating: 2 out of 5
Visited: September 2023
I have been on hold for almost 15 mins then then line goes dead, how are people who work supposed to make contact with the surgery as the phones either don't work or you get cut off ??
this is my 4th time trying to get through to the surgery and i find it unacceptable
GP surgery review: pennygate-medical-centre
Title: poor service poor practice
Rating: 2 out of 5
Visited: May 2023
My daughter is on medication for depression and we have been to see a private consultant as the camhs service in Wigan is not fit for purpose.
After a review on the 11th April a letter was sent to Pennygate to increase my daughters medication gradually over the next 2 months. We called in earlier this week (2nd May) to ask if anything had been received as the medication was running low. Nothing received can you please contact your consultant. Consultant sends a copy of the letter / email to Pennygate and copied my daughter, who 2 days later goes to check that it has been processed.
Oh no its sat here and its been here since 11th April.
why has it not been urgently processed as we were told it would be earlier this week? Why was it not mentioned that it was just sat there when we went in earlier this week? What on earth are they doing in a medical profession, if they have no concept of patient care
I dont know what has happened with the practice but the service has gone down hill massively. You cant get through on the phones, unless you are lucky you cant do anything on the App and we wonder why A&E is rammed
GP surgery review: pennygate-medical-centre
Title: Unhelpful
Rating: 2 out of 5
Visited: April 2023
Tried my gp this morning to no avail tried ringing there phone as been taken off the hook which I find diabolical for a gp surgery what are people ment too do when you go to A&E its wronge they tell you go to your GP then they don't even answer the phone and switch my gp off after half an hour find the hole system ridiculous  i will be writing a formal complaint to the NHS
GP surgery review: pennygate-medical-centre
Title: No way to contact
Rating: 1 out of 5
Visited: January 2023
It is impossible to access the surgery. The phone lines are only open half the times they say they will be. When they are, you wait 20 minutes to be instantly hung up by rude receptionists. When you want an appointment with a particular doctor, it's never possible. Half the doctors are rude and uncaring. The other half don't seem interested in treating patients at all. There's not even a reliable online service. It's open for 30 mins per day and sometimes not even at the quoted time. This entire surgery is a disgrace. Avoid if you can because not a single member of staff cares. They'd rather be on break.
GP surgery review: pennygate-medical-centre
Title: Unable to get help
Rating: 1 out of 5
Visited: December 2022
This surgery has gone horrendous. They are actively stopping patients from be able to access the support. They have limited the use of ask my gp to 30 minutes in a morning and have removed the option to wait on hold when calling. They advice using alternative services such as 111, gp alliance or a & e which is just an inappropriate use of these services and has resulted in diverting demand to more urgent services unnecessarily, which are now unable to help as they are at capacity. This needs to be resolved quickly! People who need help are being left to bounce around services with no help being offered!
GP surgery review: pennygate-medical-centre
Title: Unresponsive
Rating: 1 out of 5
Visited: September 2022
Weeks to get any appointment, face to face a month or so. Telephone appointment given a 3 hour window and they do not ring back in that time period or let you know why. Hit and miss service surely face to face was easier. Telephone may be OK but then if you need to see a doctor after Telephone call is that not another delay? Come on guys gone from a brilliant service before covid to one of frustration. I call in to make an appointment as other methods virtually impossible and everytime I go to surgery someone is complaining about something.
GP surgery review: pennygate-medical-centre
Title: Prompt caring response
Rating: 5 out of 5
Visited: July 2022
I received a prompt (same day) telephone response to an email message. The doctor I spoke to was very kind and helpful and he called me back after he had visited my mum. I felt we had received a good service.
GP surgery review: pennygate-medical-centre
Title: Never open, never answer the phones
Rating: 1 out of 5
Visited: June 2022
This surgery is beyond ridiculous, they're phones are on for 2 hours in a morning, in this time it's near impossible to get through. When you get through they tell you to use the online service, when using the online service its also only open 2 hours, very complicated, and takes them 4 days to get back to you. Honestly the worst surgery I've ever encountered
GP surgery review: pennygate-medical-centre
Title: No Complaints
Rating: 5 out of 5
Visited: March 2022
Have had several problems in the past couple of years, have used AskmyGP or ,on one occasion as an emergency via reception, and have had excellent service and treatment. Have had telephone consults and face to face, plus been referred to Hospital..I know that times have been difficult recently but I have no complaints whatsoever ..All Staff have been brilliant and the Drs who I have seen ( never seen before) or spoken to have given me expert treatment and advice
GP surgery review: rivington-way-surgery
Title: Not to good
Rating: 1 out of 5
Visited: June 2023
Today 19/6/2023 i just wanted to renew my presciption but i could not get through on the phone!? it was always engaged 825961 or 557744 i could not get on line either.
GP surgery review: rivington-way-surgery
Title: Given wrong information again and again.
Rating: 1 out of 5
Visited: October 2022
I was contacted by the surgery via text a month after seeing the Gpto refer to physio. I had waited a month prior for the Gp appointment, so now 2 months on altogether. 

At the Gp appointment I asked the Gp if there was a form to fill in for physio as this had been my experience pre Covid-19. (I was seeing the physio but covid put a stop to it). The Gp said no, the surgery would refer me, nothing for me to fill in. 

I then got a text message last week on Thursday, informing me to book in with the physio at the surgery. I attended the surgery and the receptionist didn’t know what to do at all. A previous employee who was near the desk at the time told the receptionist how to put an action for the physio to give me a call when they would be in on a Tuesday. I think there’s a training issue here if someone who no longer works for the practice had to advise the receptionist! 

Today, the following Monday, I received a text message to fill in a self referral for physio. I thought this strange as I was told I would get a call on the Tuesday. I attended the surgery again. I was told the physio on a Tuesday won’t be in for a few weeks. I was given a form and told I could book an appointment online at the web address on the form. This turned out to be wholly incorrect. The form is a self referral form. There was no website to book in, as I was told. It was simply an email address to send the referral form into. So I have filled in the form and handed in at the physio post box. This is something I could have done a month ago when I asked the Gp if there was a form to fill in. This has obviously made my wait even longer than it needed to be.

I had experienced problems with the Gp back in July / August when asking for a referral to adult Adhd assessment under the Nhs right to choose. I was told it’s just depression and I’d be waiting 3 years to see someone. The Gp on the phone had never met me and was very dismissive. I asked agin for the assessment under the right to choose and I asked was there a form to fill in to send to psychiatry Uk. As I had seen this on their website. I was told there was no form and would receive something through the post.  I then waited a few weeks and phoned the surgery as I heard nothing. It took several weeks for the referral to be completed. However, my request for the right to choose was totally ignored and the referral was sent over to the Adhd team at Claire House. The wait will be around 3 months longer than if I was referred under the right to choose as I had requested. 

Last year I was in mental health crisis and the Gp would not see me, giving me new extra medication over the telephone and with no follow up ever since. I begged for a face to face appointment at the time. I was just sent a text message to refer myself for counselling. I overall feel that the level of service at the practice has really gone downhill. feel I will be looking to change surgery. Too many barriers to book appt. Not able to phone 8am
GP surgery review: rivington-way-surgery
Title: Helpful and friendly
Rating: 5 out of 5
Visited: September 2022
The girls on reception are always really helpfull and kind, the doctors are great and don't normally have to wait ages for an appointment.
GP surgery review: rivington-way-surgery
Title: Re receptionist
Rating: 1 out of 5
Visited: August 2022
I was told I’d have a call on 6 th oct from doctor waited three weeks and because the receptionist didn’t make a note I’m not getting my call this has caused my anxiety and depression to go through the roof
GP surgery review: rivington-way-surgery
Title: Good service
Rating: 4 out of 5
Visited: August 2022
Receptionists are pleasant and efficient.  Was told the GP would call me within the next half an hour, but he called me within minutes.  Very impressed.