janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: west-bridgford-medical-centre
Title: Friendly and Efficient
Rating: 0 out of 5
Visited: October 2022
My GP recommended a 24 hr BP monitor with advice to ring West Bridgford Health Centre .

As I was visiting for my wife’s appointment , I asked at reception for an appointment ideally same day as I was going on holiday for 10 days. 

Not only did reception fit me in , my wait was 5 minutes to have the monitor fitted which I duly returned next day .

So refreshing to receive a warm welcome , but also a professional service from nursing and receptionist staff at West Bridgford Health Centre.

Thanks
GP surgery review: abbey-medical-group
Title: Helpful reception staff. Felt listened to in the end.
Rating: 4 out of 5
Visited: November 2023
I attended the practice for an X-ray review. I was told I had osteoporosis of the hands and wrists a still healing and moulding fracture to the left wrist and a soft tissue swelling to the right wrist, following a collapse onto my hands. I had previously had someone suggest increasing my dihydrocodeine usage and it had failed to control the pain. Unhappy to prescribe anything else other than NSAIDs ibuprofen (which being that I have a bleeding gut I didn’t think was the best idea and Naproxen (gives me headaches) the locum GP couldn’t offer me anything, so the reception team were very good in getting me in with one of the partners the sane afternoon. 

After describing my situation and other pains caused by my Ehlers
Danlos, Temperomandibular joint dysfunction syndrome, diaphragmatic hernia etc this GP did offer me stronger analgesia. Unfortunately, the acute breakthrough part of the prescription was not issued/sent to the pharmacy and so I only had the new slow release part and my old acute med has been discontinued. The new one is a very small amount of tablets so I question how easily I will be able to get them refilled and while I am very grateful I am rather itchy. 
I would really have faired better with the liquid morphine to take on top. Instead I was spoken to a little unhelpfully on the phone after much waiting in the cold outside in the dark on hold three times (once cut off) and told I would have to go back to the GP again tomorrow! Having just checked, the NHS app has no appointments. Plus I have a hospital appointment tomorrow pm already. 

I have previously been impressed by the care of my practice. I truly hope now I am really unwell and while facing cancer tests that I am not made to feel uncomfortable. 
 
Thank you for the chance to express my views.
GP surgery review: abbey-medical-group
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2023
The doctors listen and and treat you a person not just an illness. All the staff nurses and receptionists are helpful and cheerful. We are very lucky to have such a good surgery in Blidworth
GP surgery review: abbey-medical-group
Title: Always get what I need
Rating: 5 out of 5
Visited: December 2022
Due to a bad year health wise I have needed to contact the surgery on numerous occasions for a variety of issues, some more urgent than others. Yes sometimes it’s difficult to get through, and yes I’ve had to chase up results but I have found I have always got the treatment I needed which ultimately is what’s important.
GP surgery review: abbey-medical-group
Title: Absolutely horrendous service and tone from receptionists
Rating: 2 out of 5
Visited: June 2022
I just rang Ravenshead Surgery to request a telephone appointment, the lady who answered the call was unbelievably rude & wouldn’t even allow me to finish my sentence before interrupting me multiple times!!! She was short in tone and rushed me off the phone as happens every time you call (even if you’ve been on the phone for literally a minute). I am a type 1 diabetic, so medical matters can be a little more complicated for me. I’ve had it several times where I have been spoken down to or asked why things are of concern and have been shown no understanding whatsoever. They therefore should not be making these comments as receptionists and not medically trained staff because it comes across as highly rude and unhelpful. The staff need to adopt more of an empathetic approach because I just came away from that phone call frustrated and feeling even worse and to be honest it happens 9/10 with this surgery - It’s just horrific!!!!!!
GP surgery review: bilsthorpe-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: January 2024
I’m so impressed with Bilsthorpe surgery. Moved last year. The staff and doctors are all amazing. They are attentive and spend so much time discussing things with you. Can’t praise them enough
GP surgery review: bilsthorpe-surgery
Title: Always been excellent, but stretched to the max now
Rating: 3 out of 5
Visited: December 2023
I am currently having a few health issues and tbh my nurse and doctor have been amazing, however lately they are stretched to the max, this impacts time it takes to get appointments etc i get it ..but im now in the position im been waiting 4 days for a sick note to be signed, work are going bonkers and theres a lady on reception who really has no people skills,talks to you like your wasting her time and couldnt care less. I know your busy but 4 days to get a sick note signed really isnt acceptable, and whomever that reception lady is needs serious people skills training or find a role where shes not dealing with the public.
GP surgery review: bilsthorpe-surgery
Title: Used to be great
Rating: 2 out of 5
Visited: November 2023
This surgery used to be really good. Now the thing what's letting it down is the rude reception staff who think they are medically trained and won't let you see or even speak to a doctor. 
I phoned up a few days ago as I'm quite unwell and a member off staff told me they can see I'm on antibiotics and to ride it out as the doctor won't do anything for me? Absolutely disgrace, they shouldn't get to tell me what i what I need to do. I've then since completed my antibiotics and I'm even worse. I rang yesterday morning at 8am to be told I'm on a query list? And I've not heard anything back. I'm guessing I will have to go to out of hours surgery elsewhere because the reception staff won't let people through the door!! 
Also. When replying back to people you suggest contacting the surgery so they can sort it out yet the first point of Contact is the receptionists who are the problem?
This solves nothing as they don't care.
There is more to add to this but if I don't want to jeopardise my identity!
GP surgery review: bilsthorpe-surgery
Title: Repeat prescriptions so difficult
Rating: 1 out of 5
Visited: October 2023
Both my wife and I have repeat prescription orders. Recently the system has changed and when we put orders in well in advance they are not being actioned leaving us going 7 - 10 days without our medications. 
When we called the surgery today the receptionist informed us that the prescription had been sent to the pharmacy for collection. That was news to us and on telling her that she just laughed, how inappropriate and unprofessional. 
Wish things would improve as when we joined even in the middle of the pandemic things ran a lot smoother. 
We used to be able to request all our medications in one go but now for some reason each medication is scheduled at different availability times so we have weekly deliveries. Surely this is costly in postage for our online delivery service Well.
GP surgery review: bilsthorpe-surgery
Title: Poor online services
Rating: 3 out of 5
Visited: September 2023
Unable to book an appointment online. What's the point of an online service that is not available? Husband needs medication which the practice will not prescribe until a review is done. We work and the telephone line is always busy and waiting times are lengthy, and inefficient for working people.  So can't order the prescription and can't make an appointment online...poor service overall.
GP surgery review: bilsthorpe-surgery
Title: Great first impression
Rating: 5 out of 5
Visited: September 2023
I recently registered having moved to the area. The reception staff have been so helpful, friendly & excellent in terms of explaining the process, & on my return with the completed forms, through to my fist appointment today. The nurse/advanced care practitioner introduced herself & couldn’t have been nicer in terms of her genuine care & checking lots of details as a new patient, & taking the time to explain things at my appointment. The surgery is so clean & well laid out, with parking too! Thank you to everyone. Very good first impressions.
GP surgery review: bilsthorpe-surgery
Title: Made to feel uncomfortable.
Rating: 2 out of 5
Visited: July 2023
Was made to feel like a burden for asking for a GP appointment (this has happened twice now). Was told they could put me in for the following day 'at a push' after a doctor kept me waiting 40 minutes in the waiting room. (They also tried to suggest I was told it was sit and wait but I was not told this and told the receptionist I had to leave by a certain time and I was told that was fine- that receptionist was called and she confirmed she had told me it was an appointment time not a sit and wait). That doctor then sent me a rather blunt text message at 8pm suggesting I was offered several appointments and turned them all down- this is incorrect. Ended up registering elsewhere as I felt so uncomfortable with how I was being treated. They kept blaming being short staffed, I appreciate they are short staffed but so is everywhere else and as the patient, it isn't my fault that they are short staffed and unable to keep to appointment times. I also had to tell nearly every single person I spoke to what my medical problem was (surely 1 person is enough?).
GP surgery review: bilsthorpe-surgery
Title: Above and beyond.
Rating: 5 out of 5
Visited: December 2022
I’ve had to use the practice quite a bit lately and the reception staff have been amazing getting me an appointment, ringing me back with extra information ( which I wasn’t expecting ). The doctors / nurses took time and reassured me as well as chasing appointments with external services. Thank you to each and everyone of you for all your hard work. You are appreciated.
GP surgery review: bilsthorpe-surgery
Title: Above and beyond
Rating: 5 out of 5
Visited: October 2022
I wanted to express our great thanks and appreciation for your reception staff, nurse and assistant who went above and beyond to help my mum with her vaccine this morning, your flexibility in doing the jab in the car meant so much as she was really struggling with her mobility today. We cannot thank you enough and really appreciate what you did for us.
GP surgery review: hill-view-surgery
Title: Kindness, friendliness and Professional Ability
Rating: 5 out of 5
Visited: April 2023
From the lovely receptionists to the phlebotomists to the health care assistants- to the very Doctors themselves: "There is no lull in kindness, friendliness or courtesy- All give everything of themselves whether on a telephone or in person!
I was very scared on this last appointment and my Doctor didn't try to pass my concerns off- she allowed blood tests and other to allow for explanation to my concerns- good news or bad news- answers would be gotten.
Since joining the practice I have had some really pleasant interactions and though concerned right now- Know the professional ability of all will give me the assurances and any help that can be provided.
I rate this surgery Very Highly and would especially recommend it to those with newborns- i.e. Young parents as the kindness and compassion they all exude is absolutely top notch and genuine!
GP surgery review: hill-view-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2023
I was having difficulty with the internet, & trying to link with my wife on the NHS app.I was given an appointment,& within a few moments my problem was solved,this surgery & staff have taken care of us for 3 very difficult years.Nothing but praise for everyone.Thank you.
GP surgery review: hill-view-surgery
Title: Appalling !
Rating: 1 out of 5
Visited: November 2022
Waited for a telephone appointment.
Doctor had not read my notes, was asking me about why i had ask for the call.
Told her and she went over old results not the ones i ask for.
Then told me i had to make another appointment for a blood test , told her if she had read the notes she could have seen i already had an appointment.
Then she still had no idea what the problem was , i told her 3 times and then she kept saying i was shouting !
How do you make a doctor listen ?
Had absolutely no idea what i wanted and never even tried to help.
I told her 3 times what results i was supposed to be discussing…then she said they hadnt got the results !!!
The doctors had told me to make an appointment as they had the results which were abnormal, she said she hadnt got them.
Very detrimental to my health as now i have to make one again with someone else when i could have been starting treatment ‼️
Appalling .
GP surgery review: hill-view-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Usually visit Farnsfield surgery but this time attended rainworth due to available appointments. Great service and the doctor was excellent . Did not feel rushed and really pleased with the service.
GP surgery review: hill-view-surgery
Title: Exemplar
Rating: 5 out of 5
Visited: July 2022
Just had a diabetes review. On time and extremely pleasant and thorough. Thank you so much for your care and attention. Even used my used name and not my first name - very thoughtful. Thanks too to the receptionists - so welcoming.
GP surgery review: hill-view-surgery
Title: Excellent Care
Rating: 5 out of 5
Visited: February 2022
I am registered at Farnsfield but my recent care has been given by Hill View surgery staff. 
I have over the last couple of months had both a nurse and 2 doctor in person appointments plus a couple GP phone call appointments. On all occasions I have received excellent care and support. The fact that I have been able to engage with the same doctor has been extremely helpful. 
I have had prompt access to appointments and have been impressed by the receptionist team and role they have played in facilitating my care. 
Thank you to all the staff at Hill View!
GP surgery review: major-oak-medical-practice
Title: No contact
Rating: 2 out of 5
Visited: January 2024
Had a telephone appointment today 
And the doctor didn’t even ring me. 
I called the receptionist 3 times. 
Everytime they told me a different story that the gp does the telephone apts between face to face apts 
And can call until 8pm 
Despite my apt on my mobile app saying 0915. 

It is now 19:57 in the evening and no doctor has rang me to review my blood results with me. Utterly disappointed
GP surgery review: major-oak-medical-practice
Title: Wonderful service
Rating: 4 out of 5
Visited: December 2023
Rang late in the day about my poorly grandaughter. Receptionist was kind, calm and very supportive. She explained there were no appointments but took the details and explained she would speak to the duty doctor and would call. Thankfully she was seen by a doctor. We are very grateful for all the support we were given, it made a big difference to an anxious family.
Thank you so much
GP surgery review: major-oak-medical-practice
Title: Excellent Doctors
Rating: 5 out of 5
Visited: August 2023
Supportive, patient, caring and always go the extra mile. Very lucky to have have this surgery and their staff. Never had a bad experience.
GP surgery review: major-oak-medical-practice
Title: Medication problems
Rating: 3 out of 5
Visited: August 2023
I order my medication electronically. Last time my medication was unavailable at all local pharmacies, but I wasn't aware of this at the time. I was told to phone round everywhere to see if I could get it. Then I was told by a local pharmacy that this medication is out of stock everywhere and I needed to get it changed to something else before I could get it. Eventually I got something else.
Then on Tues 22/08 when I tried to order again I ordered the replacement drug in case the original was still out of stock. 
On Fri it had still not been issued so I rang the surgery. I was told it was my responsibility to check if the original was in stock as nothing could be issued until I had done this. I was then given the wrong number for Tesco pharmacy, but eventually found it myself and was told it was in stock. I then rang the surgery back to request it as a matter of urgency as I was running low. It is now Sat afternoon and it has still not been sorted. This is very stressful as I am in pain and this keeps happening. I have complained directly to the surgery before and been promised these issues will be addressed, but as yet I remain unconvinced.
GP surgery review: major-oak-medical-practice
Title: Fight for medication....again
Rating: 2 out of 5
Visited: July 2023
Absolutely ridiculous when requesting medication, guidelines state giving 4 days to enable GP and chemist time to fulfill request yet here I am again risking being left with no pain relief over weekend!!
Request for regular pain relief 3 days ago and this has still not been looked at by GP.... unable to walk without this and now being told it can't be guaranteed to be ready for tomorrow.
What has happened to patient care.....I am sure I am not the only one who has to fight constantly to get care and medications.
Why should the chemist have to rush to complete the prescription for patients when gp takes so long to accept requests and send through.
All under pressure but patient care should be paramount!
GP surgery review: major-oak-medical-practice
Title: Expert and professional care
Rating: 5 out of 5
Visited: June 2023
Following a year of many different serious health problems I have received nothing but excellent care from this surgery and the senior partner particularly has given me expert care . His manner is both professional and caring .
GP surgery review: major-oak-medical-practice
Title: Very efficient
Rating: 5 out of 5
Visited: May 2023
I liked the fact that my medical issue did not take up the GP’s time and resolved by the local pharmacist on the same day and prescribed medication after a consultation, apparently this is a new procedure they are trialling, well done! Hopefully this will ease the pressures 

The receptionist are always very helpful & professional
GP surgery review: major-oak-medical-practice
Title: Ridiculous procedures
Rating: 2 out of 5
Visited: April 2023
Iv tried for several days now to get an appointment. Each time I ring at the told 8am the line is disconnected or busy. When I finally get through with over 40 tries in half an hr all the slots are booked. They refuse to do prebooked appointments to see the gp, I can't get booked in for the blood tests for some reason either. As a person who is at work at 8am Mon to Fri to take the time off to ring for 30mins on average to be told it was a waste of time is ridiculous. Who are they not providing precooked appointment options yet? I can not take a day off work on a random day in the hope I'll be seen that day at the gp only ro find I won't. This is not appropriate way of managing patients who are not Yet seriously ill.
GP surgery review: major-oak-medical-practice
Title: Patient neglect
Rating: 2 out of 5
Visited: December 2022
After being seen in a&e a week ago and prescribed pain relief for back disc injury and trapped nerve called for follow up on worsening pain and further pain relief yesterday to be told procedure is to see physio not gp despite fact they can't prescribe. 
Seen by physio today who was very understanding and issued sick note with follow up review appointment and sent urgent request for GP to sort pain management after explaining only having 2 prescribed pain killers left from hospital.
This was at 08.40 and having heard nothing by 17.00 called to be told by the poor receptionist that go had stipulated that nothing will be prescribed without seeing me....so why have the crazy procedure of seeing physio first ???.... appointment made for tomorrow despite me pointing out the fact I am left with no pain relief for over 24hrs and no GP clarification of this....waste of time on my behalf and the physio trying to help me!!
This surgery has some ridiculous procedures which are not favourable to patients and this is deemed neglectful to myself to be left with just paracetamol for a disc injury or take someone else medication which is hypocritical of me as a practioner myself. No faith in this surgery at all lately.
GP surgery review: major-oak-medical-practice
Title: excellent care
Rating: 5 out of 5
Visited: November 2022
really good care and support from Doctors, nurses and reception staff  over this very trying and distressing few weeks. Thank you so much
GP surgery review: middleton-lodge-practice
Title: no appointments
Rating: 1 out of 5
Visited: February 2023
I received a letter to book my smear test, so rang for a appointment only to be told quite abruptly they are fully booked and I need to ring back in 4 weeks when the new appointments are released! Ok so I understand they are busy, seems there isn’t enough Drs as there reputation is bad around here but I waited and rang back 4 weeks and 1 day later to be told no appointments again and to ring back in 4 weeks!
This isn’t good enough, smear tests are extremely important, I’m now 2 months late with it and still can’t get a appointment!
Shocking doesn’t seem to cover it.
I’m not going to bother again now and the whole idea of sending a letter out so you don’t forget seems pointless!
GP surgery review: middleton-lodge-practice
Title: Great service - lovely people
Rating: 5 out of 5
Visited: January 2023
I just want to acknowledge the fabulous experience I have had since becoming a patient at Middleton Lodge Medical Practice. Contacting the practice is easy. The repeat prescriptions team are fantastic. The vaccinations and blood test processes should be highlighted as an exemplar to others and the clinical and non-clinical staff are kind and friendly. Well done!
GP surgery review: middleton-lodge-practice
Title: Unhelpful staff
Rating: 2 out of 5
Visited: November 2022
I have vitamin B12 injections every 3 months, common sense tells me that when I have my injection I should be able to book the next one there and then. Sadly, common sense does not exist here.
 They won’t allow you to book that far in advance. You can only book 4 weeks in advance and even then it is a struggle to get an appointment. Partially my fault for working away Monday to Friday so I am only available first thing on a Monday or last thing on a Friday. When this is explained to people on the phone they neither care nor try to assist. Apparently they have separate appointments for blood taking and injections, but it’s the same person doing both. 
Is it really such an inconvenience to the practice to allow someone requiring regular appointments to book in advance?
GP surgery review: middleton-lodge-practice
Title: Bad practice
Rating: 1 out of 5
Visited: October 2022
I have been ringing for months to try get a appointment with a doctor but all I keep getting is we have no appointments available so please ring back in the morning at 8am but then when I ring back in the morning it's the same thing & has been for months. The staff who answer the phone are very ill mannered & never seen able to help or willing to help it's so shocking how a fantastic surgery has turned out so rubbish
GP surgery review: middleton-lodge-practice
Title: Fantastic service
Rating: 5 out of 5
Visited: May 2022
I have an ongoing condition and am under the hospital so therefore do not need GPS appointments very often. However my condition worsened considerably and I required an urgent gp appointment.  I rang the surgery at 9am and was answered by a very helpful receptionist who gave me an appointment for 10.15. The gp was extremely thorough and gave the time to explore my problems. She arranged blood tests and the next day rang me to discuss results and plan the next steps. What can I say? A fantastic service with a go I can trust. Well done middleton lodge staff