janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: lion-health
Title: Dreadful Service
Rating: 1 out of 5
Visited: April 2022
It is almost impossible to even contact this practice let alone get an appointment. If the telephone is answered at all it is always a message saying 'all appointments are booked, call back tomorrow'. I have tried to use their online booking system which is only available for the 45 seconds after 08:00 in the morning before the appointments disappear. How do I possibly get any medical attention? Please help.
GP surgery review: lion-health
Title: This was once a great practice. Not so now!
Rating: 2 out of 5
Visited: April 2022
On April I tried to make an appointment as I had a referral from a medical at work, potentially stopping me working. Now it is 2 weeks later and still no contact from the practice. The reception marked it urgent. I have not seen a GP for more than 10 years. I will be moving practice as soon as practical.
GP surgery review: lion-health
Title: This Practice has no appointments to see a Doctor!
Rating: 1 out of 5
Visited: March 2022
If you want to see a GP, don't bother calling this practice, you will not be able to get through. When you call the appointment line, you will receive a message saying you are 93rd in the queue and if you wait patiently in line, you will eventually get through (after about an hour or more wait) to be told all appointments are now taken and you will be asked to call back tomorrow.  Many of my friends have tried calling this practice and we have all be unable to get an appointment with a Doctor. 
I have even tried the 'online' booking service and it doesn't work. If you visit the practice in person to try to get an appointment, there is a sign up advising you to call their appointment line, you will not be able to get an appointment by visiting the practice either!!
GP surgery review: lion-health
Title: Phone system awful
Rating: 1 out of 5
Visited: February 2022
I have phoned twice this month to try and get an appointment. I have been on hold for 1 hour 40 minutes to be told there are no more appointments today and I can’t book for a future appointment. I work Monday to Friday so can’t phone at 8am unless I take time off work. Suggestion is that it’s partly due to covid, it’s not, this has never improved. Many great doctors there but also some incompetent. I feel sorry for the receptionists who are the ones who have to front the shambles.
GP surgery review: black-country-family-practice
Title: Great nurses
Rating: 5 out of 5
Visited: January 2023
Pleasant nurse explained everything totally so it could be understood and explained she would ring when results come through
GP surgery review: black-country-family-practice
Title: Feeling angry
Rating: 2 out of 5
Visited: January 2023
If you can get to see a gp or nurse you get the best treatment. But...... 
Been trying to get an appointment for a week calling from 8am, but 3 times over the last week I've got to no12/14 in queue after nearly an Hours waiting for the phone to go dead. I have just got off phone again!! after 50 mins for once again to get to no12 and the phone goes dead. 

I am not going to bother no more !!!!!!!!!!
GP surgery review: black-country-family-practice
Title: Great nurse review
Rating: 5 out of 5
Visited: December 2022
Had a smear test with a lovely nurse who explained everything in detail & was very reassuring on 20/12/22 at 11am. Made me feel at ease- compliments to the nurse & the receptionist who was very welcoming.
GP surgery review: black-country-family-practice
Title: No appointments
Rating: 1 out of 5
Visited: December 2022
Rubbish phone system. Over hour and half left waiting to still not get an appointment, and still get told call back at 8 tomorrow.  Pre book appointments never seen to exist either.
GP surgery review: black-country-family-practice
Title: Great Practice
Rating: 5 out of 5
Visited: December 2022
From the first port of call the receptionists always efficient and can't do enough for you The Doctors and practitioner nurses are so professional and will try there best for you
GP surgery review: black-country-family-practice
Title: Great Practice
Rating: 5 out of 5
Visited: November 2022
Receptionist staff are really helpful and caring.

Doctor completed assessment with great care and completeness.  I was contacted each time results from external referrals were received and were discussed in great detail.
GP surgery review: black-country-family-practice
Title: Great practise
Rating: 5 out of 5
Visited: November 2022
I left swanpool to move to Neptune.. best thing I did. All receptionists are helpful and lovely :) would defo recommend people to move here. Thank you ladies
GP surgery review: black-country-family-practice
Title: Visit to the nurse
Rating: 4 out of 5
Visited: November 2022
The nurse made me feel very comfortable and at ease she was lovely and explained about what I went for in detail she was very helpful
GP surgery review: black-country-family-practice
Title: Great Nurse
Rating: 5 out of 5
Visited: November 2022
Thank you to the nurse who made me feel extra comfortable during my cervical screening
Very friendly, calming and we shared great birth stories
GP surgery review: black-country-family-practice
Title: Nice friendly practice
Rating: 4 out of 5
Visited: November 2022
Nice and friendly staff. Quick to sort out your needs, and explain to you the need to have things done.
Everything you need under one building.
GP surgery review: bellevue-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: June 2023
Excellent service this morning 
Call back with pharmacist within 2 hours, very helpful and friendly 
GP appointment arranged within 24 hours 
I am very happy with this level of service
GP surgery review: bellevue-medical-centre
Title: Great service
Rating: 4 out of 5
Visited: June 2023
Very amenable staff member. Very patient, clear and helpful. On top of subject. Inspires confidence.
GP surgery review: bellevue-medical-centre
Title: Very good practice
Rating: 4 out of 5
Visited: June 2023
Doctors and nurses very kind and very concerned patient sickness Booking for appointment within reasonable time
GP surgery review: bellevue-medical-centre
Title: Pharmacist
Rating: 5 out of 5
Visited: June 2023
Had to arrange my appointment for my meds review appointment was easy to make and the pharmacist goes the extra mile. I was feeling unwell and not been able to get an appointment the pharmacist was able to help and give advice very happy with the service.
GP surgery review: bellevue-medical-centre
Title: Excellent staff and med practice
Rating: 5 out of 5
Visited: June 2023
Excellent response from med staff. The response from med staff was great and response for call back from docs was great timing and prompt. Issue was sorted wotjin 3 hrs. Recommended ...
GP surgery review: bellevue-medical-centre
Title: Medication review
Rating: 4 out of 5
Visited: June 2023
Medication review . Excellent check of my meds and recommended an additional one. Pharmacist was very professional.
GP surgery review: bellevue-medical-centre
Title: unprofessional blunt staff
Rating: 1 out of 5
Visited: June 2023
I was referred by 111 to do a blood test, After calling Bellevue, I found today that I am "deducted" from gp because "I didnt use their service for a while". Being so surprised and affronted by the blunt receptionist, I referred to register again and wait for 5 working days! I recommend avoid their services.
GP surgery review: bellevue-medical-centre
Title: Very friendly
Rating: 5 out of 5
Visited: May 2023
The staff is very caring and friendly. Readiness in serving. Very soft to feel the pain of patients
GP surgery review: bellevue-medical-centre
Title: Great improvement
Rating: 4 out of 5
Visited: May 2023
It hasn't always been rosy with this centre in the past year or so but in the spirit of not being an eternal lamenter, turnaround time for calls has improved and great service most of the time.
GP surgery review: bellevue-medical-centre
Title: Good Practice
Rating: 4 out of 5
Visited: May 2023
I took my smear test in Bellevue clinic and the nurse is explaining about the reason of test very detail before doing the test.
GP surgery review: regis-medical-centre
Title: Unacceptable waiting times
Rating: 1 out of 5
Visited: November 2022
How long is this backlog going to go on with the new Anima system. When is it likely to be cleared, so all patients can use the surgery. Telephone waiting queues are over an hour.
GP surgery review: regis-medical-centre
Title: Programming error in Anima App
Rating: 3 out of 5
Visited: November 2022
When my relative tried to get an appointment through the Anima App at 8am he was directed to 111 / Walk In Centre because his medical problem was not suitable to be seen by GP. He had an ear infection and needed antibiotics. Please explain.
GP surgery review: regis-medical-centre
Title: As useful as an ashtray on a motorbike.
Rating: 1 out of 5
Visited: November 2022
Ordered prescription( new addition from stay in hospital)gave correct address it was sent to be dipenspent to a pharmacy 7miles away.thanks for a great service.spent over an hour on the phone for this.
GP surgery review: regis-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: October 2022
Changed to online service Anima and is now worse than ever unable to get a nurse appointment let alone a gp appointment. So distressing when you're ill and can't navigate the online system but can't get through to the surgery on the phone.
GP surgery review: regis-medical-centre
Title: Terrible practice-stay away
Rating: 1 out of 5
Visited: October 2022
The Practice was pretty poor before, it then switched to online which was okay if you have access to Internet and Internet literate. But atleast you could get an appointment. 

Now it has switched to amina... Which is a disaster... Always unable to get an appointment.. The system can't cope... Or atleast this is what the reception staff tell you when you finally get through on the phone (average time 50min).

The system basically tells you to go pharmacy or a&e.

For things that are clearly not needed to be dealt with by the a&e. (chest injection, cough, uti... Etc)they direct you to a&e

Amina also advises you to go A&E as amina system you may not get a response for a few days.

And if you do get through to reception staff, they try to give medical advise and that they clearly are not capable of doing.

Try explaining tablet and medical interaction..... Its quite scary...
GP surgery review: regis-medical-centre
Title: Terrible Service
Rating: 1 out of 5
Visited: October 2022
Told I must switch to Aminah online services. Doesn't even work....states service is not available, have been trying to book an appointment for weeks. Cannot get through to the surgery. When I finally get put through, told there is a backlog with the online Aminah system!!! How is this my problem.....the surgery should not switch if they can't set up the system. Absolutely disappointed. Despite it being their backlog, refused to book me an appointment.

Terrible service!
GP surgery review: regis-medical-centre
Title: Rubbish at the moment
Rating: 1 out of 5
Visited: October 2022
My husband and I are stuck in Portugal after I had to have emergency surgery for a strangulated hernia the day before we were due to fly home. Our insurance have been trying to get my medical records since last week and have never experienced a system like it. They couldn't get through to the surgery and they emailed and got nowhere. After my husband spent 1hr 20mins in a queue on the phone it turns out that all admin now is through governance which is based at Sandwell Hospital. The insurance finally managed to get some medical notes but not all because apparently they have to set up an account to access them ( and pay a fee). Nothing can proceed until they get these notes and I'm not allowed to fly for 3 weeks. Until the notes are released we don't know if the claim will go through. I have been with this practice all my 70 yrs and my family before that and I have never known anything like it is now. It's completely laughable when you ring the surgery and listen to the recorded message saying due to the overwhelming success of the new Anima system there are no more appointments available. Regis medical center you need to rethink this system as it's not working for the majority of your patients.
GP surgery review: regis-medical-centre
Title: Non caring     disgraceful service
Rating: 1 out of 5
Visited: August 2022
Rang at 8 for apt, I explained I needed to accompany my mom as she wasn't well enough to walk over herself   no apt left.     You are unable to prebook for the following day   told you have to ring at 8 in the morning.   Told to go to walk in centre.  Last time my mom spent over night in wheelchair then admitted to a vulnerable ward.   Don't know how they have the nerve to call themselves a gp surgery.   Their procedures certainly don't seem to have the patients needs as priority   they are more  an answering service trying to deter and defect anyone that has the patience and tenacity to wait In the hour long queue.     If this was a business I would tell people to go elsewhere.
GP surgery review: regis-medical-centre
Title: Helpful
Rating: 4 out of 5
Visited: August 2022
No appointments left but needed prescription     paid a visit and Dr called within 1 hour and issued medication.  Great help when needed
GP surgery review: regis-medical-centre
Title: Attempting to make on-line appointment.
Rating: 1 out of 5
Visited: June 2022
Seems almost impossible to do this since lockdown. Ring at one minute past eight in the morning and your choice of doctor is extremely limited, to say the least.
On line booking before lockdown was extremely good but now. Oh and you can forget getting an across the counter receptionist appointment.
Someone tell me how to see a doctor. Where are all the doctor's and why are they not available.
GP surgery review: harden-blakenall
Title: Fantastic practice
Rating: 5 out of 5
Visited: June 2022
Called today and got an appointment for today. There was quite a wait on the phone lines this morning and when I got through there was no appointments left but after explaining my issues and what care I needed the receptionist couldn’t do enough to help me. She contacted the nurses and I was given an appointment for today without any issues whatsoever. I saw a nurse who I can only describe as amazing, she was suffering so bad with her hay fever today but it didn’t impact on how she treated me at all, she was so caring and gentle I couldn’t have asked to see anyone better. Made me feel so comfortable and kept checking I was ok whilst she dressed my wounds. I’ve never had an issues with any staff at this surgery and they will try their best to help you. 
Todays experience was 1st class.
GP surgery review: harden-blakenall
Title: Good Practice
Rating: 5 out of 5
Visited: June 2022
Dealt with this surgery since just after it opened. No problems, all the team helpful, kind and considerate, from first contact to speaking to a doctor, despite covid restrictions. New telephone system brilliant with call back when at front of queue. Same applies to prescription re ordering line much improved. Would recommend.
GP surgery review: harden-blakenall
Title: Something needs to change
Rating: 1 out of 5
Visited: June 2022
After using econsult because I couldn't get an appointment,  I had a message to go for blood tests. 
I haven't been to the surgery in 2 years .
My appointment was 9 am with a nurse. 
There were no other patients waiting which surprised me because when you call you can't get an appointment. 
I had my blood tests .
A week later I had a message to call to make an appointment for a gp phone appointment. I rang today Monday 
I was on the phone for One hour and fifty two minutes .
I was told I will get a phone call back on Thursday at any time , so not an appointment. 
This practise is really bad something needs sorting ether it closes or they start to make drastic changes
GP surgery review: harden-blakenall
Title: Diabolical service
Rating: 1 out of 5
Visited: June 2022
I had to take day off work just to get through on the phone. After 2 hours yesterday waiting to get through, the call cut off. I was advised at 8am this morning that a doctor would call be by 9.30. Still no call by 10.30 so I rang again... 2 hours in the queue for the line to cut me off AGAIN when I have waited from 28th in queue and got to 2nd. Not the 1st time either. What a disgrace!
GP surgery review: harden-blakenall
Title: Caring Practice
Rating: 5 out of 5
Visited: June 2022
Reception staff and the Nursing team are really caring and want to help you, I have luckily only seen the GP once this year and I was dealt with quickly and referred on while I waited, Excellent xx
GP surgery review: harden-blakenall
Title: Phone consultation
Rating: 3 out of 5
Visited: June 2022
A polite, pleasant  and informative consultation the doctor listened and offered advice on pain relief, booked X-rays and explained what may happen on results being obtained. Everything was clear and concise.
GP surgery review: harden-blakenall
Title: Hard to get an appointment or a phone appointment
Rating: 2 out of 5
Visited: May 2022
Went on e consult had. An e mail to say would get a call today up to 630pm had a tx message from the blakenall family practice at 130 pm to say they would call me next Tuesday instead of today that's another 5_days to wait! ?_ how do they run that practice .?
GP surgery review: harden-blakenall
Title: Awful
Rating: 1 out of 5
Visited: May 2022
Long wait on phones before someone answers 
Appointments difficult to get -face to face and telephone consultations 
Don’t get calls back even when given date from econsult 
Don’t return calls 
No disbetic nurse 
Hard to get regular check ups for those with long term illnesses 
Always seem to be understaffed 
Lack of empathy or compassion and very rude 
Unable to provide answers when faced with challenges about reporting insufficient practices
GP surgery review: harden-blakenall
Title: Friendly and helpful Clinical Staff
Rating: 4 out of 5
Visited: May 2022
I attended for my diabetes review I have Autism and find new situation challenging but the practice nurse put me at ease and was very honest but friendly, polite and kind. I really appreciate the time to say how proud I am with the clinical staff they are an excellent team. I feel that the practice more senior admin staff to supervise the more junior staff they tend not to answer the phone and some of the staff can be quite a uncaring, insensitive, and rude on occasions. I feel that the practice needs more appointments throughout the days to cater for unwell patients referred from 111.
GP surgery review: harden-blakenall
Title: Never any appointments
Rating: 1 out of 5
Visited: May 2022
Had a message to call at 11am to make an appointment for my 1 year old test results. I called at 10:56 To be told we don't have any so try to call at 8 in the morning. When you do call at 8 in the morning you are on hold for 40-50 mins to be told we don't have any left try again in the morning. The surgeries appoint process is a joke you should be able to make appointments for when ever you need one. Looks like we will never know what's in the test results. As we will never get an appointment.
GP surgery review: saddlers-health-centre
Title: Good practice
Rating: 4 out of 5
Visited: June 2023
Very friendly and helpful. Put me at ease during blood tests and during a consultation with the doctor.
GP surgery review: saddlers-health-centre
Title: Great
Rating: 4 out of 5
Visited: May 2023
Took care of me when running late the doctor also got the nurse to do my blood test there and then didn’t have to wait to long
GP surgery review: saddlers-health-centre
Title: Good practice
Rating: 4 out of 5
Visited: May 2023
On Friday 26.5.23 I had a phone consultation for 9.50. I allowed 25 minutes then I had to take calls from work I work full time. I was most disappointed no call then I had a voice message from the doctor asking me to contact the surgery so I called them straight away whilst in the queue 6 minutes later whilst on hold to contact the surgery I get a further voice message I never stopped to listern to it I then spoke to the lovely lady on reception. And advised her what was said she replied they were having technical issues. I asked her to put on my notes I missed a call but it was after 25 minutes of the given slotted time. And I then asked her to put that aswell as know I have a further voice message. Alot if the frustration my end was the doctor should have left a voice message initially saying missed call will try again in 5 minutes that would have avoided me calling the surgery as advised and missing a follow up call which I was not advised if only to call the surgery. Just hope this feedback is recognised to make the service even more fruitful. As at the end of this I still have no follow up appointment and still do not know my results. The surgery is good but attention required to this process. Take care thank you for your hard work to all the team. Kindest regards Wendy
GP surgery review: saddlers-health-centre
Title: Professionalism
Rating: 4 out of 5
Visited: May 2023
Went along for a shingles jab …the reception staff put you at ease as soon as you arrive.. Also the nurse who administered the injection.. was very thorough…checked my prescriptions for reactions and had to find me one that was clear to take…she explained everything very clearly with a friendly disposition… she made a not so nice appointment into one that made me feel reassured and not hurried … it’s the second visit and I was impressed with this nurse ..and she cares about her patients…I do like my GP practice overall…
GP surgery review: saddlers-health-centre
Title: Good experience
Rating: 4 out of 5
Visited: May 2023
I went for shingles vaccination. Staff were friendly and helpful. Nurse was efficient and knowledgeable
GP surgery review: saddlers-health-centre
Title: efficient
Rating: 5 out of 5
Visited: May 2023
the staff are friendly and reliable and keep you informed about appointments and when we move to the new improved surgery it will be better and its still nearby
GP surgery review: saddlers-health-centre
Title: Great practice
Rating: 4 out of 5
Visited: May 2023
was with my litlle 3 year old son injection preschool excelent my son was not even cry and excelent nurse there thankyou
GP surgery review: saddlers-health-centre
Title: Amazing place
Rating: 5 out of 5
Visited: May 2023
Really  friendly  helpful  ...the people  on first  line like reception  Ana nurses  are amazing  glad  I am patient  of this Surgery
GP surgery review: saddlers-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Professional, fast, and reliable GP practice. The reception staff always welcome you and do their best to solve our queries ۔
GP surgery review: moseley-avenue-surgery
Title: Great service
Rating: 5 out of 5
Visited: April 2023
The doctor who attended me was professional and offered detailed information. Also explained the need for the next appointment.
GP surgery review: moseley-avenue-surgery
Title: Nurse appointment
Rating: 4 out of 5
Visited: April 2023
The service that i received from nurse is excellent. The nurse and the staff are friendly and ensure that i am properly informed about my health and care. I would have no qualms in recommending them to friendly and friends.
GP surgery review: moseley-avenue-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
Had a quick chat ,got to the point, explained everything about my blood thinning tablets and was very pleasent