janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: bugbrooke-medical-practice
Title: Please make the appointment calling time longer
Rating: 1 out of 5
Visited: May 2023
No matter how many times I call to book an appointment I am always waiting for 30 minutes to about an hour, and most of the time I don’t even get through. It is appalling and most of the time I end up walking in to book an appointment because it just gets so silly.
GP surgery review: bugbrooke-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
I think the practice is struggling due to sickness , but they are doing a great job . The new telephone system is much better , a wait but once through the service is A+ . Thank you bugbrooke amazing job
GP surgery review: bugbrooke-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Never had an issue about the service. One receptionist could be friendlier and more sympathetic. Often we dont need to see a doctor but advice and guidance is essential. If people who complain would not hide behind "Anonymous" any issue could be addressed. 

When you do get to see the doctors, they are very helpful, pharmacy staff friendly and helpful, nurses are great. I know people in pain can be difficult, but most of the staff are understanding. Perhaps if more patients were, getting through to the right person would be easier. 

Great practice, keep up the good work.
GP surgery review: bugbrooke-medical-practice
Title: Awful service
Rating: 1 out of 5
Visited: May 2022
I needed to speak to a clinical staff member about a non emergency matter. You can call at 10am and be on hold for an hour so I thought I'd try engage consult. It was just before 7am. It told me that this service is available between 7am and 9am, no problem I'll pop back on after 7am. 7.30 still not available and when you click on what time it is available, every slot says closed. I emailed to ask when it would be open and the email standard reply told me to try engage consult. What a click in the teeth because that's what I was trying to do!! Just awful awful service with an obviously very out of date website.
GP surgery review: bugbrooke-medical-practice
Title: What is happening
Rating: 1 out of 5
Visited: April 2022
I have always thought extremely highly of Bugbrooke surgery and would have recommended to anyone however that is not the case anymore!!…. No chance of getting an appointment if you actually manage to get through although car park is full they are not in the waiting room. Having been with Bugbrooke all my life I have now made the decision to change. I have several health issues going on but still can’t get an appointment!!.. I must say the nurses are great it’s the doctors that are the issue
GP surgery review: county-surgery
Title: Stock issue of vaccination
Rating: 3 out of 5
Visited: September 2023
I am worried about my newborn baby vaccination,I call 20th August this year for book an appointment,but they said vaccine is not available it may b come in stock,11 September 2023,today I call again,but they again said vaccines come in next week.I don't know what I do,or is it  effect of delay vaccine to my newborn health .
GP surgery review: county-surgery
Title: No compassion
Rating: 1 out of 5
Visited: June 2023
Receptionist was left on her own. When I arrived 4mins late had to wait for her for her to tell the person on the phone to hold while she books me in.. 5mins later.
The doctor then cancelled my appointment because I was 10mins late! Even though it was not my fault. Left me to call 111 to deal with the pain and big infection I have on my body! Very uncaring. I will be looking to change GP surgery.
GP surgery review: county-surgery
Title: Great practice and a great experience
Rating: 5 out of 5
Visited: September 2022
I telephoned for an appointment to see the GP and my call was answered without being placed into a queue.  I was told that I would receive a telephone call that same morning, which duly happened.  I received a text message and was asked to send a photo image and on completion of that request, was given a face to face appointment.
When I arrived at the surgery my wait was minimal and on seeing the GP, was duly advised and treated.
Whilst there I asked the GP if they preferred this new approach and was told that it allows them to see more patients on a daily basis.
Well it doesn’t get better than that, does it.
My experience was perfect and I cannot thank my GP enough for making the whole process so easy and convenient.
I have been with this practice since a child so have seen many changes over the years and have always recommended to my friends and colleagues.
I would like to say a big thank you
GP surgery review: park-ave-med-cnt-&-kings-heath-practice
Title: Shocking telephone service
Rating: 3 out of 5
Visited: June 2023
I keep receiving text messages re testing for medication level. I am not on any medication. Tried to contact them and after 28 minutes kept on you are caller number two on three occasions and being on the correct option put the phone down.
They state that they are accepting new patients. Please deal with existing ones first.
GP surgery review: park-ave-med-cnt-&-kings-heath-practice
Title: Absolutely useless
Rating: 1 out of 5
Visited: March 2023
I've been with the surgery for years and lately the experience is below zero. Impossible to get appointment to see doctor and my son who have severe case of eczema is not even being seen by the doctor and is diagnosed with ringworm with prescribed cream which makes his condition a lot worse. Even after explaining this to the doctors or nurses they still tell you its ringworm and do not even listen to you. The reception staff is very rude and even if you talk very calmly and polite they shout at you over the phone.
GP surgery review: park-ave-med-cnt-&-kings-heath-practice
Title: Great Practice and moving with the times
Rating: 5 out of 5
Visited: October 2022
Great practice, website links to quick online contact with clinical team. Answer questions within 24hrs.
No need to wait on the phone to speak to someone and can respond by SMS much easier for the fast paced lifestyle for todays patient
GP surgery review: park-ave-med-cnt-&-kings-heath-practice
Title: Not great dealing with mental health
Rating: 2 out of 5
Visited: July 2022
I have seen a deterioration in my mental health and I have progressively being getting more depressed. I have reached out to the surgery to get advice on medication but all I was prescribed was something for anxiety by a pharmacist. I called again and was told I would get a callback and I didn’t. All I received was a text message to call the mental health hub. I had already spoken to the mental health hub to get advice and they said to speak to the gp who would be best to prescribe medication. A further call to the surgery to say I never got a callback and just a text and the receptionist said that I had been triaged by the doctors and I was expected to refer myself to the mental health hub. No call to explain this only a text. I asked to speak to a doctor and I had a oncall doctor prescribe medication to collect. Was informed there wasn’t any prescription put through. I called the doctors on the Monday who informed me that the prescription was waiting to be signed off by the doctor. By the late afternoon I went down expecting to collect my prescription and it still hadn’t arrived. A further 40 min wait to speak to the doctor surgery to be told that it was still awaiting sign off. My mental health didn’t seem to be of importance and the severity of not getting my prescription could have been detrimental if I didn’t have the family and friends support. Some other people who suffer with mental health may not be so lucky. A lot of work needs to be done in all doctors surgeries on how to deal and help people with mental health as it still seems to be a taboo. I left the pharmacist feeling let down and rejected by my doctors.Improvment is needed asap
GP surgery review: st-lukes-primary-care-centre
Title: Virtually impossible to make urgent appointments
Rating: 1 out of 5
Visited: November 2023
I've been registered at this doctor's practice for literally decades
It has never been so awful.

I'm not I'll very often but on the occasion when I'm feeling in need of an urgent appointment to see a doctor or nurse or even to get phone advice from someone, forget it!!
Phone lines are busy is all we get.
Day after day I've tried at 8am and 2pm to get through.
I call constantly for half an hour and all phone lines are always busy.
My wife tried and also failed.
The only option is to use the NHS emergency system.
Of course many others take the same route so expect several hours waiting.

Why did this practice take so many patients in when they can't look after the ones they already have?
Appalling service and a real concern as the population is ageing.

I wish I could find another practice to move to but they are all full.

What a state this has got to 
Why??
GP surgery review: st-lukes-primary-care-centre
Title: Understanding and respectful
Rating: 5 out of 5
Visited: November 2023
I attended for a blood test which is one of my biggest phobias. I tried really hard not to cause a fuss and just wanted to get it done. On a previous blood test at a different surgery I was left in a lot of pain and with a majorly bruised arm which worried me a lot.
With that in the back of my mind I turned up worried but just wanted to get it over with.
The nurse/doctor who took my blood in room E was beyond exceptional with me. She was very patient, understanding and told me how to be in order for it not to hurt and be done as quickly as possible. She didn't cause a fuss and did it within seconds of me being there which in hindsight was the best thing she could have done. I had a funny turn afterwards, probably because I worried so much about it and she gave me all the time and support I needed and gave me advice on future appointments. I felt so lucky that it was this doctor who took my blood because I've met some majorly impatient nurses before and was scared of this happening again.
It went as quickly and painless as it possibly could have and I could not have asked for more support from anyone. I left very positive and feeling much better about how to handle having blood taken if i have to go through this again in the future. Thank you, its genuinely had a massive impact and means a lot.
GP surgery review: st-lukes-primary-care-centre
Title: Good  Doctors but you can't get an appointment
Rating: 3 out of 5
Visited: October 2023
I tried for 3 days to call the doctors for an appointment I called 18 times one of those days but you can't get to speak to anyone. You don't even get in a queue now they just say try again and Cut you off. I had to call 111 in the end and they arranged for a doctor to call me. Its also no good going in because they don't help.
When / if you do get an appointment the doctors are lovely.
GP surgery review: st-lukes-primary-care-centre
Title: Perfect GP Review
Rating: 5 out of 5
Visited: September 2023
Following a 6 week review after a total knee replcacement operation on my right knee, I had a discussion with one of the St Lukes's Surgery GPs.
I made this appointment as I needed urgent advice regarding new medication and the process for referral for another operation on my right knee.
The GP I spoke to was incredibly supportive and professional. The GP obviously had read my current notes regarding my situation as the GP was aware of current care and was very informative regarding next steps.
My entire experience was outstanding.
Thank you.
GP surgery review: st-lukes-primary-care-centre
Title: care is  great ,appointment system is terrible.
Rating: 3 out of 5
Visited: September 2023
rang at 8 am, lines full.
rang at 8-30am, no. 37 in queue but cut off when at no. 17, 
Told to ring at 2.00pm but all appointments gone when I rang then.
   How does this happen ?
 The medical care has always been good but how does one get an appointment.
GP surgery review: st-lukes-primary-care-centre
Title: Excellent Clinician Treatment
Rating: 5 out of 5
Visited: August 2023
Following a full knee replacement operation, I experienced excessive bleeding from a small wound which required immediate treatment.
Called St Luke's Surgery and was able to see a clinician quickly.
The treatment and care received was outstanding, professional and empathetic.
Thank you
GP surgery review: st-lukes-primary-care-centre
Title: Highly under rated surgery.
Rating: 5 out of 5
Visited: August 2023
Due to health I am here regularly and always find everyone accomodating and helpful. The area keeps growing and the GPs are expected to just cope. I think this is a fantastic surgery and wish people would look past the nationwide frustration with getting an appointment and look at the actual care given.
GP surgery review: st-lukes-primary-care-centre
Title: Great doctors, very poor receptionists!!
Rating: 1 out of 5
Visited: June 2023
Last week I was feeling extremely sick and was asked to provide a stool sample to Dr. Did one at home and was too sick to go back so my mum dropped it off in the afternoon. The receptionist asked if my name was on it and accepted it.
Today I call to ask if the results are back and I'm told they never received the sample. They told me that anything given after 1pm is taken and disposed of. They never said anything about that to my mum when she dropped it off and they accepted it willingly! They've said I should just do another one for them. I told them I would but that whatever I had is probably out of my system now and it was extremely important to know what it was because I'm in early stages of pregnancy and we needed to know if it was something I could pass onto the baby.
Absolutely fuming with the receptionists there!!!
GP surgery review: st-lukes-primary-care-centre
Title: Been let down big time
Rating: 1 out of 5
Visited: June 2023
My Elderly mother was miss diagnosed by nurse was told she had been given antibiotics but in fact they was to stop itching 
Then months later was given antibiotics which she should not have been given with medication she already on 
She been poorly all weekend 
Gets call from surgery to say stop tablets they wrong ones 
She should not have been given in first place 
So if you are a patient check your medication
GP surgery review: st-lukes-primary-care-centre
Title: terrible
Rating: 1 out of 5
Visited: June 2023
cannot get an appointment... can't even speak to a human being! All appointments get taken while you  hold (number 34!) and then you're automatically cut off. 
It's a disgrace!
GP surgery review: the-crescent-medical-ctr.
Title: great practice
Rating: 5 out of 5
Visited: August 2023
I have been with this practice for many years.  Receptionists are always polite, GP always listens, never feel rushed and explains things well.  Practice nurse is lovely.
GP surgery review: the-crescent-medical-ctr.
Title: Awful practice
Rating: 1 out of 5
Visited: March 2023
I got told to ignore my missing periods unless I go a year with no periods which would be considered premature menopause, practice was extremely reluctant to do anything about the missing periods and was impatient and condescending on the phone. 

Did not end up having a blood test as the person doing it was extremely impatient and dismissive. Will not be coming here again. 

They are also extremely insensitive and impatient when it comes to mental health.
GP surgery review: the-crescent-medical-ctr.
Title: Responsive and good practise
Rating: 4 out of 5
Visited: September 2022
I have a great experience at this practise, being with them over 7 years, always getting service at the same day. Doctors are responsive and kind, always listen you carefully and taking quick action to provide the medical help you need.
Reception ladies are lovely, very polite and friendly.
GP surgery review: the-crescent-medical-ctr.
Title: An ok surgery!
Rating: 4 out of 5
Visited: January 2022
I have a terrible needle phobia and the nurse was very sympathetic but why don’t they have numbing cream like at the hospital. My anxiety levels were through the roof!!!
GP surgery review: brackley-medical-centre
Title: Helpful and Kind
Rating: 5 out of 5
Visited: December 2023
Telephone consultation 13.15 hrs 29 Dec 23. My doctor clearly explained my condition  and good advice was given. I feel very confident and reassured. During our conversation and in light of same I was advised to have blood tests done. Since I am due to be overseas for a couple of months I straight away went to the medical centre where as always the reception team were wonderfully helpful and cheerful!  I’m certain that the nurse who saw me, at a moments notice, interrupted her well earned lunch break and how kind it was of her to do that for me! This medical practice has always been outstanding in every way, we are lucky to have you! Thank you!!
GP surgery review: brackley-medical-centre
Title: What a great experience!
Rating: 5 out of 5
Visited: December 2023
I visited the medical center today and what a great experience.  Every time I call I manage to speak to a human within 1-2 minutes.  My first appointment was today and was spot on time.  Greeted by a cheerful lady on reception and seen by a lovely nurse - thank you.  So glad I moved from Banbury Cross!
GP surgery review: brackley-medical-centre
Title: great practice
Rating: 5 out of 5
Visited: December 2023
nhs has broken but we`re so lucky to have bmc 
Walk in clinic is an excellent service
Receptionists are 5* and always manage a smile
Well Done
GP surgery review: brackley-medical-centre
Title: Amazing all round!
Rating: 5 out of 5
Visited: November 2023
The reception staff, admin team, nurses and GP's are all amazing. They continue to provide a great service under a growing patient database, along with the stresses and strains of every day life. They are understanding, professional, dedicated and hardworking. I have spent lots of time there lately and I feel welcome and looked after. Nothing is too much trouble. I feel blessed to have such a wonderful team on my doorstep. Biggest thanks to everyone.
GP surgery review: brackley-medical-centre
Title: Exceptional care and understanding
Rating: 5 out of 5
Visited: November 2023
Urgent care team were incredibly compassionate and understanding of my daughters mental health needs. We were able to wait in the car and they took the time to really listen.
GP surgery review: brackley-medical-centre
Title: Lack of care to the patients
Rating: 1 out of 5
Visited: September 2023
My son who's 17 months now has had since February this year 7 ear infections, been trying to get an appointment to be seen by a specialist, my referral has been put on hold on july and he's on a waiting list for 9 months. When I asked if it's possible to be seen earlier than that, i was told to go to private if i want to be seen earlier. The same thing was suggested to me when i wanted to ask for a blood test for him, go private. Why I'm being sent to go private, when I'm paying taxes as well? I've received no compassion, no empathy, no care at all. Just coldness and indifference.
GP surgery review: brackley-medical-centre
Title: Great experience
Rating: 5 out of 5
Visited: July 2023
Quickly dealt with.  Referral and scans arranged within 24 hours.  Blood tests organised on same day as first appointment.  Altogether faultless
GP surgery review: brackley-medical-centre
Title: Walk in experience
Rating: 5 out of 5
Visited: June 2023
I feel credit needs to be given to the prompt actions taken upon a recent visit to the walk in centre. The expertise and knowledge of the nurse enabled a swift response to get me to Hospital and the necessary treatment to be given. Also upon a subsequent visit I received the same level of care. A huge thank you to the team for the outstanding care and service for all that you do.
GP surgery review: brackley-medical-centre
Title: Extremely supportive & helpful
Rating: 5 out of 5
Visited: May 2023
My first time using the repeat prescription service, and I had completely missed the request timeline and my medication was running out. On realizing I  visited the Health Centre and the lady on reception did everything she could as quickly as possible to ensure that I was able to get my prescription fulfilled to ensure no interruption. 
She was very considerate and supportive, providing reassurance as she supported me through the process, and even when the computer system temporarily stopped working she found a workaround with a smile. Thank you!
GP surgery review: brackley-medical-centre
Title: Super experience
Rating: 5 out of 5
Visited: May 2023
I was dealt with very professionally and sympatheticly. The advice and help I received was excellent and very reassuring.
GP surgery review: springfield-surgery
Title: Very good attentive service
Rating: 5 out of 5
Visited: October 2023
This practice manages its appointments very well.  You can usually be seen in a very fair timescale.  The doctors , nurses and non-clinical staff are good.  The clinicians always explain and discuss issues and treatments fully and carefully.  I am very pleased to be a patient.
GP surgery review: springfield-surgery
Title: Amazing nurse
Rating: 5 out of 5
Visited: September 2023
Me and my partner were extremely impressed with the service that was provided by the nurse performing the smear test. She was very welcoming and made the situation feel calm and supportive. This was thoroughly appreciated and we thank her for this tremendously. I hope she is aware of the fantastic job she is doing. Thank you!
GP surgery review: springfield-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: August 2023
I phoned yesterday in a panic about some severe side-effects from the medication I had recently started. The lovely lady on reception took me very seriously and passed me into the phone called triage system. I didn’t expect a phone call for many hours as she did explain that the surgery was very busy but within 15 minutes, I had a doctor phoning me, I am so incredibly pleased and grateful for their support, their empathy and their speed…. I was having a very bad day with my medical issue , the understanding and kindness of the receptionist and the advice from the doctor who helped me with my medication was absolutely outstanding… thank you as always Springfield surgery… your always there when I need you
GP surgery review: springfield-surgery
Title: Fantastic service as always
Rating: 5 out of 5
Visited: July 2023
I called Friday morning as had a cough for over 3 weeks, I had visited in mid June but it was still lingering around. I received a call back from a GP within an hour or so, I was working and offered an appointment for Saturday morning! Visited, I was listened to prescribed antibiotics and has my prescription by 12. Springfield staff reception, nurses and drs always go above and beyond. Highly recommend them to everyone. Thank you again!
GP surgery review: springfield-surgery
Title: Wonderful Surgery
Rating: 5 out of 5
Visited: May 2023
Contacted surgery today with regard to ordering current HRT medication that required my GP’s authorisation. Lovely, polite and helpful receptionist advised to message her via Patient Access, which I did, and received a telephone call the same afternoon, where my GP was as supportive as ever. Both my son and I have received fantastic healthcare since moving to this surgery two years ago. Thank you, all at Springfield Surgery.
GP surgery review: springfield-surgery
Title: Thank You
Rating: 5 out of 5
Visited: April 2023
Excellent service following a fall at home causing a deep cut which was bleeding profusely
Was seen immediately by a practice nurse and by a doctor without of course an appointment 
Thank you to the team
GP surgery review: springfield-surgery
Title: Consistently good surgery
Rating: 5 out of 5
Visited: April 2023
Very good system.   Always helpful and appointment availability for urgent requests always met.  Just wanted to say thank you
GP surgery review: springfield-surgery
Title: Wonderful staff
Rating: 5 out of 5
Visited: March 2023
I can't praise Springfield Surgery highly enough.  The doctors, nurses and admin staff are wonderful.  I have been registered in many different medical practices over the years but this one has to be the best.