janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: bewdley-medical-centre
Title: Brilliant Practice
Rating: 5 out of 5
Visited: August 2022
Have seen several doctors and nurses at Bewdley Medical Practice and I can't rate them highly enough.  I have always been dealt with with the utmost courtesy and respect and are so grateful for all the staff here.  Thank you
GP surgery review: bewdley-medical-centre
Title: Very very good
Rating: 5 out of 5
Visited: July 2022
Every time I deal with this MC they are absolutely brilliant. I have total confidence in them.

As an additional point I keep hearing horror stories about Worcester Royal Hospital but I have had nothing but first class service from them also.
GP surgery review: bewdley-medical-centre
Title: Wonderful practice
Rating: 5 out of 5
Visited: January 2022
I know so many people that moan and complain about various surgeries in the area. They complain that prescriptions take a week and they are on hold on the telephone for up to an hour. Let me tell you that Bewdley medical centre is so different. I order a prescription online and it's ready within 3 working days and I'm never left hanging on a call.

I would recommend Bewdley medical centre to anybody as all of the staff from doctors to admin staff are fantastic.

Thank you

Alexander Holden
GP surgery review: kidderminster-medical-centre
Title: 'Terrific Service!'
Rating: 5 out of 5
Visited: March 2023
From start.... 8am call, 9th in queue, telephone appointment 9 - 10am, face to face 11.20...... to finish. The whole experience was impressive and reassuring. A potentially serious problem was resolved with minimum fuss, great professionalism and care. The current staff are continuing the high level of care my wife I have experienced at this practice since childhood and we feel fortunate to be with them.
GP surgery review: kidderminster-medical-centre
Title: Fantastic practice nurse
Rating: 5 out of 5
Visited: March 2023
I have liaised with one of the practice nurses on a couple of occasions recently and then had a consultation with her. 
She is extremely polite, friendly and knowledgeable. 
She went above and beyond for me. Although she is a nurse, she has a “being human” nature to her which made me feel very at eased. 
She is a credit to the surgery and if / when I need advice again, I will be asking for her.
GP surgery review: kidderminster-medical-centre
Title: Wonderful care given today
Rating: 4 out of 5
Visited: March 2023
I nearly cried (happy and relieved tears), today, after my consultation. I felt listened to and the person that helped me went the extra mile to help me get on the right path to finally sorting out my ongoing problem. Very sympathetic ear, very good listener.
GP surgery review: kidderminster-medical-centre
Title: Great follow up diabetes clinic
Rating: 5 out of 5
Visited: February 2023
I’ve been under the diabetes clinic for some time and have found them to be so helpful and offer great advice and solutions to managing my diabetes. The nurses communicate clearly and understand how everyday life gets in the way. With their help I’ve been told my diabetes is close to being in remission if I continue to follow their advice. Great work from the team!
GP surgery review: kidderminster-medical-centre
Title: Brilliant
Rating: 5 out of 5
Visited: February 2023
I went with my 4 year old and both scared of needles the nurse talked us both through and was amazing my daughter was happy with 2 stickers and a certificate and no tears
GP surgery review: kidderminster-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: February 2023
Used their online request for a consultation at 8.10am. By 11am I had had a telephone consultation, face to face consultation, in house blood test plus results, prescription and a plan if there continued to be an issue. Couldn’t fault the speedy, thorough service.
GP surgery review: kidderminster-medical-centre
Title: Friendly and efficient
Rating: 5 out of 5
Visited: January 2023
The surgery pharmacist called me. Very pleasant lady who listened and sorted out my problem quickly and effectively
GP surgery review: kidderminster-medical-centre
Title: Great every time we’ve needed help
Rating: 5 out of 5
Visited: January 2023
As a parent to several children and with a disabled Mother this practise has always gone above and beyond for me and all of my family. They understand mothers intuition and make the right call every single time. I have always found the call navigators understanding and pass on all relevant information to be analysed by a clinician or GP. The call backs are on time and visits to the medical centre I find it clean and tidy and rarely running behind. I couldn’t wish to be at a better, more understanding practise. I know everyone will have their own experience but I can’t fault the help I receive which dates back to pre - children days at the old glades surgery too. I cannot be more grateful to the staff!
GP surgery review: kidderminster-medical-centre
Title: Wonderful service.
Rating: 5 out of 5
Visited: January 2023
Staff caring, thorough and professional. Diagnosed and treated without feeling that I was being a nuisance. Clear and easy to understand explanations given.
GP surgery review: kidderminster-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: November 2022
Both doctors and nurses have responded to phone calls and on line messages with timely advice and referral to a consultant. Everything clearly explained and followed up. I have full confidence in their work
GP surgery review: stourport-medical-centre
Title: Just brilliant!
Rating: 5 out of 5
Visited: August 2023
They are just brilliant, respond mega quickly, sensible approach, communication brilliant too. 10/10
GP surgery review: stourport-medical-centre
Title: Great teamwork and client care
Rating: 5 out of 5
Visited: July 2023
Used the triage service for the first twice before and after weekend, excellent response time and appointment secured on both occassions
GP surgery review: stourport-medical-centre
Title: Fantastic appointment
Rating: 5 out of 5
Visited: July 2023
An extremely caring and kind nurse performed my smear. Brilliant explanations and done very quickly without any discomfort. The best I've had and I very much hope to have the same nurse next time.
GP surgery review: stourport-medical-centre
Title: Wonderful practice
Rating: 5 out of 5
Visited: July 2023
Saw a lovely nurse yesterday afternoon.  Would like to thank her.  Don’t think I can mention her name though.  My appointment was 24 July at 3pm
GP surgery review: stourport-medical-centre
Title: Very good
Rating: 5 out of 5
Visited: July 2023
Very nice staff very polite and helpful nice clean practice easy parking equipped for all needs toilets very equipped bus stop out side
GP surgery review: stourport-medical-centre
Title: Good diabetic review
Rating: 4 out of 5
Visited: July 2023
My review with the HCA was very informative and had discussions that I had never had over the last 2 years since being diabetic. The HCA was very knowledgeable, caring and compassionate.
GP surgery review: stourport-medical-centre
Title: Very excellent practice!
Rating: 5 out of 5
Visited: July 2023
Communications with this practice and my registered GP are excellent. I am extremely pleased with the service that I and my family receive from this unique medical practice. We receive 5 star treatment. Thank you very much to everyone in the practice!
GP surgery review: stourport-medical-centre
Title: Brilliant practice
Rating: 5 out of 5
Visited: July 2023
Made me feel very comfortable 
Ammazing staff
Highly recommended 
Would definitely recommend too others 
Was very anxious about my appointment but was made too feel very relaxed about it
GP surgery review: stourport-medical-centre
Title: Sensitive and Supportive Service
Rating: 5 out of 5
Visited: July 2023
In the past ten years I have struggled with anxiety and depression. I was med-free for most of the past year, but I hit a very difficult patch last month. As usual, I wasn't entirely sure why I was feeling so low (it always takes a while for the penny to drop, for some reason). I eventually realised that I would need some help, so I contacted Stourport Medical Centre. It was the second time I have used the triage system (I used it a couple of months previously for back pain issues). On both occasions it has worked extremely well: I find typing my symptoms on the screen a much less stressful experience than waiting in a phone queue. I have always been dealt with very quickly, but on the second occasion it was quite remarkable - I received a call back within minutes. I was in some distress, but my call was handled with the utmost care and consideration. The situation was resolved quickly and kindly, and I was able to pick up a new prescription that same afternoon. I will always be grateful for the practical support and human kindness I received that day. I feel my experience benefited from two key factors: a well thought out system that enables service users to access the care they need with minimum hassle, plus the attentive and sensitive response from the practice nurse. Thank you for this, I am truly grateful.
GP surgery review: stourport-medical-centre
Title: Caring and empathetic staff
Rating: 5 out of 5
Visited: June 2023
I had a routine cervical smear appointment with the nurse, she was amazing, very empathetic and understanding. Thank you
GP surgery review: the-church-street-practice
Title: Great Service
Rating: 5 out of 5
Visited: October 2022
Thanks to the several Doctors, the many Nurses and also the many Receptionists I have met on my twice-weekly visits to Church Street over the past months. I always feel I'm in safe, competent hands and very well looked after on my visits, which is a very nice feeling even when you're not feeling well. If an appointment needs to be changed I get a timely phone call to let me know. If I have a question (and I usually have questions), I get a helpful answer.
GP surgery review: the-church-street-practice
Title: Excellent service
Rating: 5 out of 5
Visited: September 2022
I am currently seeing a couple of nurses to treat the wound on my leg, they have done an amazing job since I've been coming to the practice. Always show me empathy, I would highly recommend them.
GP surgery review: the-church-street-practice
Title: Brilliant help re a Dermatology referral process.
Rating: 5 out of 5
Visited: September 2022
My GP had referred me appropriately to Dermatology at local Acute Hospital Trust. Following confused info and differing Out Patient appointment offers from that hospital, an amazing secretary at my GP surgery was able to sort the problem, and twice phoned me to confirm what would happen next. 
Hugely grateful, and this helped my peace of mind so much.
A brilliant GP practice in all aspects of its care.
GP surgery review: the-church-street-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
I am currently having treatment at Church Street Surgery and the Doctors, Nurses , Reception Staff are all ways Very Helpful - Kind- Understanding and very Reassuring, every Question you have is always answered with care , they all ways put me at ease . Thanks so much for looking after me .
GP surgery review: the-church-street-practice
Title: Helpful Receptionist
Rating: 5 out of 5
Visited: September 2022
Had to obtain asthma inhalers at short notice for my teenage son. The receptionist on duty was so helpful and understanding as I was a little stressed. Cannot fault the quick efficient service I received and collected the inhalers 3 hours later from Pharmacy within the practice. The Pharmacy staff were also extremely helpful and pleasant. Thank you all.
GP surgery review: the-church-street-practice
Title: COVID/flu boosters appointment
Rating: 5 out of 5
Visited: September 2022
A very good surgery to visit. Staff are always attentive and show understanding with people. Well done to all
GP surgery review: the-church-street-practice
Title: wonderful people
Rating: 5 out of 5
Visited: July 2022
the reception 'care navigators' are friendly, receptive and helpful [they're not gate keepers making access to medical staff difficult as I've experienced elsewhere and that was pre-covid], the nurses are caring and have helped me through a difficult time, the doctors I've seen have been fantastic and caring and understanding
GP surgery review: the-church-street-practice
Title: Fantastic practice.  Thank you all
Rating: 5 out of 5
Visited: July 2022
Our experience of Church Street surgery is fantastic.  The whole team (Doctors, reception, nursing and admin staff) are caring, respond quickly, listen and provide great care.  They are sympathetic as well as clear and helpful.  They tell you what they and we can do and what they and we cannot do.  I have been consistently impressed and grateful for the outstanding care we have received as a family from this practice.  They are a credit to the NHS.  The level of care and service and advice never ever dipped, even throughout the whole pandemic.  Thank you all so much.  We are incredibly appreciative and grateful for all your efforts, assistance, support, advice and care.  Keep up the great work!
GP surgery review: the-church-street-practice
Title: Very good caring practice
Rating: 5 out of 5
Visited: June 2022
So easy to get help! If not urgent, by using the website GP online facility, but able to get a same day phone call with a GP, or nurse, and an actual appointment when neede!
Very helpful reception staff. Very pleased with the kind care I get.
GP surgery review: the-church-street-practice
Title: Wonderful staff
Rating: 5 out of 5
Visited: May 2022
Saw Dr for a smear test. They were calm confident and knowledgeable. They were able to put me at ease. The reception staff always helpful and nurses are great too
GP surgery review: the-billesdon-surgery
Title: Shocking
Rating: 2 out of 5
Visited: June 2022
Have to ring at 8am to try and get an appointment once through you’re told all 15 appointments are taken ring back tomorrow. Can’t get past the never ending questions by the receptionist who is the one that decides if you need a dr. Can’t get medication on line as they’ve been removed told they’ll be back on but I need to go back again to the surgery to get a code. I stood waiting 5 minutes to be spoken to but there were 4 members  of staff sat in front of computers   chatting and laughing. They have zero tolerance policy but they can be rude to you.  Don’t waste your time just go to chemist . Drs however are extremely good IF you can see one
GP surgery review: the-billesdon-surgery
Title: Very poor
Rating: 1 out of 5
Visited: February 2022
Currently, getting an appointment involves joining a phone queue at 8am (if you can get through at all), getting onto a list, and waiting in all morning for the GP to call back. If you don't get through fast enough, or can't wait in for a call, or miss the call - try again tomorrow. There's no other way to speak to the GP so if you're working at 8am on weekdays (like me) you're bang out of luck. Add to that the outdated, confusing and inaccurate website, and the legendary brusqueness of one of the GPs - a real Doc Martin - and you've got Billesdon Surgery. I'd like to move to another surgery but there's no other surgery covering my village. Very unhappy.
GP surgery review: oakmeadow-surgery-(ra-leach)
Title: Appointments
Rating: 1 out of 5
Visited: January 2024
spent an hour and 10 min in the queue for an appointment this morning to be told its now online only and to use the link sent ( Not had a link or any information about practice changes ) receptionist as is the norn here very unhelpful left without and appointment or access to an online service couldnt sit and wait the this surgery should be charged for the 111 calls required for lackof access to any form of health care
GP surgery review: market-harborough-med.ctr
Title: No Appointments
Rating: 2 out of 5
Visited: January 2024
It’s just impossible to see a doctor, this has to change or people will lose their lives. How do they get away with not seeing people face to face. I have never experienced anything like it. It causes anxiety when you have to ring as the receptionist will not give appointment. 111 is a waste of time. A & E is brimming with patients that should be seen in a surgery. I was too ill to stay there for hours on end. Why can’t the pharmacist prescribe to the ill. It’s now a case of go without and suffer.
GP surgery review: latham-house-medical-practice
Title: was good upto last week
Rating: 4 out of 5
Visited: June 2022
phoned 17th. june.  8.00 am. told receptionist problem. told would get call back and script at chemist. no call back. went in chemist , monday. no script. no call off doctor?. told no scripts were issued to us from 7th. june ! went to doctors. said last item was 7th. june ?????? what happened to my phone call on the 17th ??  said would phone us. no call ! phoned chemist. said would go to doctors to sort this mess out !. no call back off anyone.  hello...is there anybody there ........
GP surgery review: latham-house-medical-practice
Title: Bad very bad and dangerous
Rating: 1 out of 5
Visited: June 2022
As cancer patient and require regular blood tests for tsh level had blood test done but was informed that been labelled up wrong so few days later had another blood test and few days later was told yet again that been labelled up wrong now awaiting third blood test but they are absolute disgrace and no regard for patient health which is dangerous
GP surgery review: latham-house-medical-practice
Title: Prompt and efficient treatment
Rating: 5 out of 5
Visited: April 2022
I called in to the practice as I was experiencing symptons of a urine infection. I have had this before. I was dealt with promptly and was able to leave a sample with the receptionist and then had a phone call from one of the practice nurses later that afternoon with a prescription issued which I was able to collect from the pharmacy later in the afternoon. I  have heard so many bad stories about how difficult it is sometimes to get listened to and prompt treatment that I felt I had to pass on my good experience yesterday.
GP surgery review: latham-house-medical-practice
Title: Amazing care given
Rating: 5 out of 5
Visited: April 2022
Hi  I would just like say a big thankyou to all staff GP Nurses and Receptionists can’t fault you all  for amazing care and understanding throughout my on going care
Many Thanks
GP surgery review: latham-house-medical-practice
Title: A total shambles
Rating: 1 out of 5
Visited: January 2022
This practice has been a nightmare for years but nothing is ever done about it. One practice for nearly 30000 patients and you are not allowed to go anywhere else. You can’t choose who to register with and are only allowed to see your designated GP unless it’s an emergency, yet other areas in the same situation seem to cope. Melton deserves better.
Now, with the excuse of the Easter weekend approaching I was informed it was a five week wait just for a phone call, and six weeks to actually see a GP.
We are fed up of excuses and a shambolic service. It’s a shame as the nurses do a fantastic job, they took the flack during lockdowns along with the pharmacists, who are basically doing the job the GPs are paid for.
GP surgery review: latham-house-medical-practice
Title: Excellent Service
Rating: 4 out of 5
Visited: January 2022
I cannot fault my service at Latham House today from both  Reception to the Nurses who were efficient, informative and speedy I was really impressed
GP surgery review: the-jubilee-medical-practice
Title: Amazing practice
Rating: 5 out of 5
Visited: February 2022
I want to say a HUGE thank you to all the staff at jubilee . Through out the pandemic they have remained a true professional constant. 
When ever I see a Gp or nurse practitioner they are all so kind , caring, supportive and listen. They all make me feel safe which is so incredibly important. 
The reception team always are so cheery and helpful, nothing is to much trouble. 
They all go above and beyond and should be recognised for this. 
This is by fair the best practice I have ever been to. 
Once again my family and I greatly appreciate each and every one of you. 
Thank you for keeping us safe and well. 
Sarah Ruck
GP surgery review: the-jubilee-medical-practice
Title: Amazing Nurse
Rating: 5 out of 5
Visited: January 2022
The lovely nurse with the curly hair is wonderful! Always has a smile and a positive attitude. She removed my implant today and I was really nervous but she made me feel extremely comfortable and had a good laugh whilst doing so to take my mind of the procedure. She also done my daughter’s vaccine jabs recently and was brilliant was done quickly to avoid little one having a meltdown. Absolutely lovely woman! She deserves to be recognised for her amazing work.
GP surgery review: the-jubilee-medical-practice
Title: Excellent treatment
Rating: 5 out of 5
Visited: January 2022
I recently attended a number of times as a consequence of dog bites. The care and treatment given to me by the practice nurses seemed exemplary, the calmly informative attitude much appreciated. I can’t imagine better treatment.
GP surgery review: the-jubilee-medical-practice
Title: Management and organisation needs looking at
Rating: 2 out of 5
Visited: January 2022
Although I have been happy with the service I have received from this practice in terms of GP and nurse interaction, I have to say my experience with the administrative and organisational side is poor. The website is messy and very difficult to use even for an IT-literate person, and if you have children you can't book appointments or repeat prescriptions online. In this day and age that is unacceptable I feel, especially during a pandemic when the phone lines are usually very busy. I have waited over 30 minutes on hold on the phone on numerous occasions for what have been usually relatively minor things such as repeat prescription requests. On more than one occasion I have been cut off completely, which is highly frustrating. I understand we are living in difficult times, but I think there are several relatively easy improvements that could be made to this practice just by sorting out the organisation and IT. I fear it will put many people off making an appointment at all, especially the elderly and vulnerable who may have no hope in navigating the confusing website and booking systems.
GP surgery review: the-glenfield-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2023
I have only been a patient at Glenfield Surgery for a couple of months, and they are a lot better than my previous doctors. 
They are beyond helpful, and you can get an appointment near enough straight away. The nurses and doctors are so helpful.
GP surgery review: the-glenfield-surgery
Title: Excellent Support
Rating: 5 out of 5
Visited: February 2023
Our day to day living is dictated by my mobility and my husbands dementia. The surgery we are registered with, reception. practitioners. pharmacy and admin have bent over backwards to meet our needs due to our inability to attend the practice. Highly satisfied.