janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: swingbridge-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Very quick to respond on Askmygp, got an appt quickly and consultation was really thorough.  Reception staff were helpful and smiley
GP surgery review: swingbridge-surgery
Title: Poor practice
Rating: 2 out of 5
Visited: August 2023
Did ask my gp this morning and they’ve told me to go to the pharmacy I’ve not been well for over a week a few things wrong with me in absolute agony was palmed off to try the pharmacy couldn’t even reply as they closed my request. Wouldnt recommend this doctors to anyone.
GP surgery review: swingbridge-surgery
Title: Ask my GP app
Rating: 0 out of 5
Visited: June 2023
How can 21st century GP appointments be so fraught with problems? I get up at 7:00am or so just to try make an appointment and it's closed. I get a questionnaire from the GP, but it's 15 questions long and I follow the link and it's not there. I feel the the receptionists are way above there station and not at all helpful when I want a gp appt .  
I go on the app after 20 mins of constantly being engaged - it could be hrs on a Monday - and am told I have to go on the ask my gp app and request an appointment. I put phone down only to find the quota for day is full and not taking anymore requests for day. Feeling slightly miffed, as you would be, I ring back and after another 20 mins or hours to speak to the receptionist who also now appears annoyed at my annoyed tone. So,next morning, I try again and so it continues.  
We don't ring GP's for a "How's your day" chat, it's normally due to being unwell, in pain etc. When you do get through there are no appointments or advice to go to a&e which normally involves all day sitting there. This was the case twice due to osteoarthritis in my neck and trapped nerves, causing excruciating pain and 7 hrs in A&E waiting for pain medication.  
I've spent 3 weeks in bed since Xmas,5 days or so at a time wishing I was dead in bed rather than sitting in A&E for hours, writhing around in agony where no position is even slightly comfortable. This is due to the GP insisting I cannot see a doctor due to there being no appts for the day.  
I'm in my fifties and quite good on Internet but "Ask my Gp" is beyond me unless it's a simple repeat prescription. I'm almost scared to ring due to the here we go again attitude from the receptionists.
GP surgery review: swingbridge-surgery
Title: Very Disappointing
Rating: 1 out of 5
Visited: May 2023
This practice is just not fit for purpose. Having been in agony for 5 days with ear and neck pain I tried their 'online' booking system but kept being locked out so I arrived in person at the surgery when they opened the door at 8am this morning....receptionist  not at all helpful, in fact quite rude.  Apparently I still had to fill in the 10+  page questionnaire online before any appointment could be made.  When she looked online apparently there were 101 other patients that were in front of me so the chances of getting an appointment anytime soon were zero.  What happened to the days when you just rang up and booked an appointment?  Fortunately I rarely have the need to see a doctor (never have seen one since we moved to Grantham 3 years ago). I Ieft the surgery and in desperation
drove to Grantham A&E who were excellent, got seen and prescribed antibiotics for a nasty ear infection, within 1 hour.  I've nothing but praise for the hospital and its staff, shame the same can't be said for this practice.
GP surgery review: swingbridge-surgery
Title: An absolute shambles
Rating: 1 out of 5
Visited: March 2023
Everytime I have been for an appointment there has been an issue. Today the digital check in wasn't working, reception did not even seem interested when it was pointed out to them. 
I had booked an appointment through the joke online system only to realise when I was in with the doctor that I had actually been booked in as another patient! Not even an apology, the other patients records were on full display for me to read!!! 
I was asked to book a follow up appointment and when I asked about this at reception I was told it had to be done through the website! Why?? Of course when I got home this option was disabled online as it's only available for four hours in the morning.
This surgery appears to have a revolving door for the medical staff and the reception is pointless when it comes to face to face contact with the patients. In all my life I have never known such a mess of a surgery!
GP surgery review: swingbridge-surgery
Title: Abysmal
Rating: 1 out of 5
Visited: May 2022
If only the doctors ran the practice, it would be lovely. But the receptionists are rude, unhelpful and inept. Askmygp is the worst invention but combined with being run by the receptionists, what a joke. Even official complaints don't get you anywhere because the practice manager is too biased to listen. Everything is too much trouble for them, but especially poorly people!
GP surgery review: swingbridge-surgery
Title: Exceptional Service
Rating: 5 out of 5
Visited: April 2022
I don't understand the negative reviews here. I have been a patient since 2017 and have been well looked after. Since Covid-19 I have been using the AskMyGP service and the surgery has NEVER failed to help me or answer my query. Usually I get a reply within a couple of hours. I'm aware of the opening times for AskMyGP and so I stick to those. In fact I feel this service saves time for me as well as the service. Thank you.
GP surgery review: the-harrowby-lane-surgery
Title: Lack of empathy and care
Rating: 1 out of 5
Visited: August 2023
Rang 111 told ring GP practice rang GP practice it was before 16.30pm very ignorant receptionist answered told her 111 was send paperwork through never asked what the problem was just said you cannot see anyone today. Rang 111 back waited till 22:05pm for a ring back I had terrible pain and had to go to out of hours for 22:30pm. I don’t see why I should have had to suffer as I can’t remember the last time I got in touch with you for medical attention. I wonder could you just confirm the GP appointment hours also practioners hours of duty. I rang the surgery back after 16.30pm and was advised you had left the premises. ( all I needed was antibiotics). I would appreciate a reply to this e-mail at your earliest convenience.
GP surgery review: the-welby-practice
Title: Inadequate
Rating: 1 out of 5
Visited: July 2023
In my two years of dealing with this practice both myself and my husband have had nothing but negative experiences, from inability to get an appointment to misdiagnoses and simple dismissal we have finally decided to switch to a different surgery in the area. 

The final straw was contacting the surgery for severe morning sickness and being told ‘not our problem go to A&E’ - when following up with friends who were GPs they were appalled that a GP would send a pregnant woman to A&E to wait for hours rather than assessing for anti sickness medication on site. 

Ask my GP is a shambles, good luck getting through. Running a practice that only offers same day appointments is a joke, especially when you’re given the option of a short notice appointment or nothing, does this practice not understanding most people have jobs and need to give notice for time off, and travel. 

I don’t think either of us have seen the same doctor twice, and any time we’ve managed to get an appointment we’ve had to beg to be taken seriously. 

Reception come across as unhelpful, but honestly I think they can only offer as much help as the GPs are prepared to let them give. I can’t imagine they have an easy time dealing with so many unhappy patients a week. 

Overall review is 0/10 would not recommend to anyone, and from speaking to others in the area I can confirm it’s a 100% consensus.
GP surgery review: the-welby-practice
Title: Kind, caring efficient surgery
Rating: 5 out of 5
Visited: March 2023
I have nothing but praise for all grades of staff at this surgery, both Harlaxton and Bottesford.  I needed medication which was dealt with within a few hours with a response informing of action.
When I  ask for help the receptionists are always kind and responsive.  The Nurses and Doctors despite being under pressure always make ne feel they have time to listen and refer on if needed.

Thank you I appreciate your commitment to health and well-being.
GP surgery review: the-welby-practice
Title: Dont Waste your time
Rating: 1 out of 5
Visited: February 2023
Doctor rang me this morning and i missed the call as i was at work. She asked me to call the surgery back to arrange a call. 45 minutes later at number 1 in the Que and still no answer. Will just go on thinking my bloods came back okay i guess :)
GP surgery review: the-welby-practice
Title: Terrible Practice
Rating: 1 out of 5
Visited: December 2022
No point using this practice if you actually want any help. Ask My GP is offline more often than it is offline. You ring up the practice and they say Ask My GP will be online the next day so to wait till then. And then to no surprise it is offline again in the next morning. I feel sorry for the amount of people that have had to battle to get an appointment with this GP even when they are ill.
GP surgery review: the-welby-practice
Title: Dreadful.
Rating: 1 out of 5
Visited: December 2022
Worst surgery going. Receptionist don't answer the phone, askmygp is offline 99% of the time and on the odd occasion they are online they close your request. Went in June and no better off now in December with the same issues which affect normal day to day life. I can't go to A&E as a family member who works there has already said I'll be admitted with all of my symptoms which, as a single parent, isn't an option. Really don't understand the point of this surgery even existing if I'm honest. They're not interested in helping anyone. The doctors contradict each other. Will be going elsewhere in the new year as I'm obviously not going to get any help staying with this joke of a practice. If you're thinking of registering here, do yourself a favour and go elsewhere.
GP surgery review: the-welby-practice
Title: Incompetent
Rating: 1 out of 5
Visited: June 2022
Had telephone message to make an appointment to have my legs measured for new compression socks. As my weight has not changed I do not need to be measured. (lymphodema nurse skegness hospital)
I rang and told the receptionist do not need measuring give the appointment to someone who is ill as I do not trust the welby practice as far as I could throw them headwind in a Gale.
Yes that is harsh but as I get 2 pairs of socks every 6 months and they are always the same I have had different sizes and to get black is like asking for the seventh wonder of the world. The lady in boots is brill she said today there is 4 parts to my sock and last time some parts was black and some beige on the same sock. I requested the prescription last friday had phone call monday saying beige got it sorted. Rang today (thursday) about being measured so a week and still no prescrition. There used to be 5 Doctors at the old practice now we lucky if there is 1. I do wonder if this will ever get sorted as it is the same every 6 months the only thing I would recommend is the Welby group emigrate
GP surgery review: the-welby-practice
Title: Very Difficult Administartion
Rating: 1 out of 5
Visited: February 2022
I have been getting regular threatening letters about cutting my prescriptions back (they have done it in the past), because I haven't succeeded in making an appointment to get blood sample.

This is purely down to a failure of the administration, where it takes over an hour to answer the phone, and the "Ask my GP" always shows "Offline" for the surgery, no matter when it was checked over past 4 months.

There is no alternative Email, or sensible means of contact - so someone should be getting trained in how to manage a simple admin system to avoid this sort of wind up for people that are already being stressed, by the need to actually make an appointment in the first case.
GP surgery review: vine-street-surgery
Title: Poor service
Rating: 1 out of 5
Visited: February 2023
First I want to mention how lovely the nursing staff are. Their duty nurse in particular is lovely. But everything else has been awful since I joined. Sensitive issues by doctors have been scoffed at, their new online system fails at notifying you, so they just close your enquiry before you’ve had chance to even respond. Frustrating and infuriating when you’re unwell or vulnerable.
GP surgery review: vine-street-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: February 2023
The staff are wonderfully friendly and helpful. Ask My GP has really helped with access to physicians. Being able to carry on with my day rather than being glued to my phone waiting to find out if I need to attend for an appointment.
GP surgery review: vine-street-surgery
Title: Rude nurse
Rating: 1 out of 5
Visited: January 2022
The nurse practitioner was so rude to my daughter that she left the surgery in tears. If staff can’t treat patients in a caring and sympathetic manner then they are in the wrong job. It’s a shame because the doctors are wonderful here, this place is let down by one nurse .
GP surgery review: abbey-medical-practice
Title: Poor in every way
Rating: 1 out of 5
Visited: April 2023
I had a telephone consultation to review some test results. I was told I was being put on two new medications which I didn't have the chance to discuss and before I could raise a second point the consultation was ended.
When I phoned to arrange another appointment to address the matters not addressed in the first consultation I was given an appointment one month away, with no apology or explanation of the poor quality of the consultation or practicable option for an earlier appointment.
The doctor showed little concern or interest, just told me dispassionately his decisions.
If I can register elsewhere I will.
GP surgery review: abbey-medical-practice
Title: Terrible communication
Rating: 2 out of 5
Visited: April 2023
Arrived early for my appointment, machine didn't let me check in. Went to reception to explain, was told that the machine is designed for arrivals 15 mins early. They then proceeded to say, we'll let you off this once, then said that in the future to arrive at the preferred time. Asked for appointment details, told me to sit down. I thought I was all checked in and marked as arrived. 
Nope.  1 hour passes still hadn't been seen, I was waiting patiently. Went up to the reception to ask if anything is wrong and why I haven't been seen. They then proceeded to say, did you not check in? 
Excuse me!! I was under the impression that you checked me in. 
They looked over at me several times, didn't say a word to me about checking in, if they knew I was there and a mistake was made. They should've checked me in anyway, as they knew I was here. 
They then proceeded to say that I was marked down as 'not arrived' I was fuming, I had arrived. They could see I was present. 
I was then eventually seen but unfortunately it was 2 hours later!!!! 
Absolutely terrible. Zero communication, why are the reception there if they are not going to help?? 
Awful awful awful 
Changing doctors because of this terrible issues.
GP surgery review: abbey-medical-practice
Title: It’s gone down hill
Rating: 2 out of 5
Visited: November 2022
When I first joined abbey medical practice 4+ years ago, the service was excellent, nothing was to much trouble, reception staff was lovely, but my experience over this last year, I have found difficult. Getting appointments, ordering prescriptions, using ask my go. It’s all just become such hard work to get anything sorted. I can only give praise to the mental health nurse, who actually took not of my symptoms and how I was feeling and finally got to the bottom of my issue, which happened to be non mental health related. This past month I have found it extremely hard to get an appointment, order medication and actually get through to someone. Reception have become hostile or not wanting to help. It’s been hard to get hold of my repeat prescriptions. NHS app says it’s order and issued and when I go to collect from pharmacy nothing has been sent through this has happened on a number of occasions. I tried to get though on ask my GP because I have been waiting half an hour or more on the phone and they will not help. Moving the opening times of ask my gp to 9-12 was probably not the best type of service. This has lead me to move surgeries, the day I moved I contacted new surgery and my prescription was issued that day and collected with no trouble at all. I will be sad to leave as it once was a really good surgery. Such a shame
GP surgery review: abbey-medical-practice
Title: Bad experience
Rating: 3 out of 5
Visited: August 2022
Doctors or nurses not reading your notes before phone consultation. I had to tell them  what  my illness was  ever though they have copies from my consultant explaining every thing. Doesn't fill you with confidence.
GP surgery review: abbey-medical-practice
Title: Absolute shambles
Rating: 1 out of 5
Visited: April 2022
You are lucky to get through to the surgery recently, never mind get an appointment! Finally got through today and was told appointments are no longer given in the surgery, call backs by doctors are given! No time was given at when I could expect a call. The doctor called a couple of hours later, said I would need to be seen and possibly need referring for further tests. The next available appointment? TWO WEEKS away! God forbid anyone is seriously ill and being made to wait this long as this is where serious issues are being missed! No duty of care shown anymore, which is sad as this used to be a great surgery.
GP surgery review: abbey-medical-practice
Title: The No Service GP Practice
Rating: 1 out of 5
Visited: March 2022
I'd been asked to have some blood tests and further repeat tests due to the results. I was then informed the doctor needed to speak to me about the results, and the receptionist tried to sort an appointment, the first available one was in 28 days, but they couldn't give me a time the doctor will ring me, they could only pick an AM or PM slot and I'd just have to wait until the doctor rang.  I told them Unfortunately I can't do that as I work Mon - Fri 8-6 and have meetings already booked so need a dedicated slot, the response - I can try to suggest a slot, but they cannot guarantee the doctor will ring at that time, so what happens if I miss the call??  no answer

Whats the point of ringing to arrange an appointment to speak with the doctor when they can't give you an appointment? 

I asked if they did evening calls as at least I'm not at work, they said they would check with the doctor and get back to me, its been almost 2 weeks now and they still haven't rang me back, and when you do try to ring you are on the line for over an hour and no one answers the your call. 

So the doctor wants to talk to me about my blood results, but they can't give me an dedicated slot for the doctor to ring me and talk to me, they say they will ring you back and don't, and when you ring them to try and get an update they don't answer the phone when you ring (I've tried twice to day and been on hold for over an hour each time before giving up).

Let hope its nothing urgent or life threatening
GP surgery review: cliff-house-medical-practice
Title: very slow authorising repeat prescriptions
Rating: 3 out of 5
Visited: November 2023
I've been getting deliveries of repeat prescriptions for the last 7 years from Pharmacy2u and, almost every time, there is a delay by this medical practice of getting prescriptions authorised. On contacting the Cliff House they give no reason for the delay. And then, usually, after contacting them, the repeat prescription is authorised. Perhaps they need to review their prescription authorisation processing .....
GP surgery review: cliff-house-medical-practice
Title: Very friendly and professional.
Rating: 5 out of 5
Visited: August 2023
As soon as you walk into the surgery you see the receptionist which he was very friendly. The first impression you get is so important.
The nurse was lovely and made me feel relaxed.
Very good Doctors who listen to you, and all staff are lovely as well.
I also think the AskmyGP  is such a good service as well.
A lovely surgery would recommend .
GP surgery review: cliff-house-medical-practice
Title: Excellent experience
Rating: 5 out of 5
Visited: April 2023
I attended the surgery for a routine blood test.  Booking an appointment was easy, check in was efficient, the receptionist was extremely helpful when I had queries, the nurse carrying out the blood test was very competent and very 'human'.  I have been with this practice for many years and in my experience it has got much better.  I highly recommend it.
GP surgery review: cliff-house-medical-practice
Title: An excellent medcal practice
Rating: 5 out of 5
Visited: March 2023
A splendid caring and very helpful service, the doctors and nurses very kind and considerate with a most pleasant receptionist who deserves special praise - so busy yet so caring and considerate.  Unlike so many other practices it is relatively easy to get through on the telephone. I am so pleased with the service that has done everything to help me with  my medley of maladies.
GP surgery review: cliff-house-medical-practice
Title: Brilliant every time
Rating: 5 out of 5
Visited: November 2022
I've been with this surgery since moving to the area a few years ago. Every myself or a family member has needed the surgery they have been helpful, efficient and friendly. Possibly the best GP surgery I've been registered with.
GP surgery review: cliff-house-medical-practice
Title: On hold for 57 minutes
Rating: 2 out of 5
Visited: October 2022
I was on hold for 57 minutes to speak to someone about my mother's prescription... Not much else to say.
GP surgery review: cliff-house-medical-practice
Title: Very impressed
Rating: 5 out of 5
Visited: March 2022
The doctor I saw was very interested in what I had to say about my condition and gave me good advice
GP surgery review: glebe-park-surgery
Title: Practice has gone downhill
Rating: 1 out of 5
Visited: May 2023
Really unhappy with the service from this practice recently. You have to use ask my gp to for help which is usually fine, better even, however the practice only opens the service for approx 10 minutes when they are short staffed can only assume this is to boost practice stats e.g time taken to respond to a case however this has a massive negative impact on the patients attempting to get help.
GP surgery review: glebe-park-surgery
Title: Great practice, excellent service and doctors
Rating: 5 out of 5
Visited: March 2022
The system of ask my GP is great, quick response. Appointment is easy and quick if needed.I was with the surgery for 16 years . I have a lot of medical problems . The doctors looking after me, excellent care , very good treatment , referral to hospitals if needed. Investigation as blood is done at the surgery. I would like to thank the doctors for their care.
GP surgery review: glebe-park-surgery
Title: Annual Medical Review
Rating: 2 out of 5
Visited: February 2022
Even these seem to be via a phone call nowadays, how can you be assessed over the phone surely it needs to be face to face!
GP surgery review: minster-medical-practice
Title: Minster medical practice have amazing staff
Rating: 5 out of 5
Visited: June 2023
Minster is an amazing medical practice. In the face of troubling times for the NHS, minster medical practice staff prove the naysayers wrong. The receptionist I spoke to was helpful, kind and patient. She is a credit to the practice. All of the staff are fantastic and anyone would be lucky to be in their catchment area.