janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: aurora-medcare
Title: Disappointed!
Rating: 2 out of 5
Visited: February 2022
The receptionists are doing their best, so you should treat people how you expect to be treated yourself. They are following instructions provided by the GPs. This surgery must have taken on so many more patients with all the new housing in the last few years. I have, like so many others been held in the que only to be cut off when reaching number one. I have no clue who the GPs are now, I'm getting older and have worries and problems that I need help with. I rung last week and was told appointments available were at the end of March. Luckily I was only number 3 as I rung midday. Unlucky for me as I couldn't even get an appointment to see the nurse.  The anxiety and stress levels reach an high when your clock watching for 8am.  Times have changed and are changing often but the surgery hasn't done so with improvement. I can only imagine how it must be for the elderly and very sick trying to get through to appointments early morning.
GP surgery review: aurora-medcare
Title: gone downnill
Rating: 2 out of 5
Visited: February 2022
keep getting text messages and links, no one bothers to call you
or email fed up getting text andlinks on mobile which i have to pay charges. can no one pick up phone and discuss  with me i have delete mobile
GP surgery review: aurora-medcare
Title: poor communication
Rating: 1 out of 5
Visited: February 2022
had a text saying needed to change diet due to something picked up in blood test no one bothered to call me just a text and link no discussion as my right
GP surgery review: aurora-medcare
Title: Disgusted
Rating: 1 out of 5
Visited: January 2022
Useless exercise that’s what the doctor told, after I told them that my daughter of 6 year have had allergy reaction 2 times, she have been complaining of stomach pain and have sore on her mouth! All I asked was for them to book an allergy test or a blood test! I’m disgusted! 
There’s nothing they can do about it! 
My daughter never get sick and was my first time calling for her and this the response? 
Shame on you Thames view health centre! Will never use your service again
GP surgery review: barking-medical-group-practice
Title: Outstanding Receptionist Suffia
Rating: 4 out of 5
Visited: December 2022
Today I contacted practice for urgent assistance relating to my 89 year old Mother in Law prescription which was required urgently- Suffia, the Receptionist was supportive, professional and  arranged for a prescription to be authorised by the Dr as a matter of urgency today - she is always helpful and is an asset to the practice
GP surgery review: barking-medical-group-practice
Title: Very helpful practice
Rating: 5 out of 5
Visited: December 2022
First of all staff is very friendly 
Whatever or whenever  I ask something, They reply Kindly with big smile. That makes me so happy and comfortable Doctors are also friendly and very helpful.
GP surgery review: barking-medical-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
Caring environment 
Hard working nurses & doctors
Receptionist goes extra miles to help, with a big smile.
Waiting room clean
GP surgery review: barking-medical-group-practice
Title: General practice
Rating: 4 out of 5
Visited: December 2022
Generally quite a good service from doctors and reception staff, but booking an appointment to see the doctor can be trying at times. Why can't a patient pre-book an appointment in advance

If the appointment service can be improved it will be fantastic.
GP surgery review: barking-medical-group-practice
Title: Nurse is fantastic!!!
Rating: 5 out of 5
Visited: November 2022
I had one of the dreaded female checkups and she was amazing!!! A truly friendly, calming, confident nature about her and made me feel perfectly at ease and a thousand times better than I did with the anticipation of waiting to go in. A special people person, a rare gif
GP surgery review: barking-medical-group-practice
Title: Inadequate to serve patients
Rating: 1 out of 5
Visited: November 2022
This surgery is appalling and patients are really struggling. I do not know how some comments are giving 5 star to this surgery. After CQC given them inadequate, suddenly so many positive reviews which I am afraid does not match with the service this surgery is providing. Getting an appointment here is next to impossible . No empathy towards patients. My mum who was lucky enough to get the appointment after 4.5 weeks was told by GP that she needs to book another appointment for BP check with nurse as it is not GP job to take blood pressure - really! What a joke , appointment was booked for high bp and GP told her to book another appointment with nurses for BP check.
GP surgery review: barking-medical-group-practice
Title: Worst GP surgery in the area
Rating: 1 out of 5
Visited: October 2022
I got an appointment after 4 weeks and GP was clearly not listening to me. GP was so loud and non stop talking .  I was literally in tears. 
Telephone lines are always busy, it took them 45 minutes to answer my call. 
I do not have courage to book another appointment in this surgery. Moving now to other surgery. Best of luck who are still enduring this surgery
GP surgery review: barking-medical-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
I had a great experience with the receptionist “S”, who handled the appointment made for my nephew with great care and was very helpful and quick in making another appointment. She’s always smiling and never seems to be in a rush to finish with you. We also had a great experience with the nurse who done my little nephews injection, he was scared but she made him laugh and comforted him and within seconds the injection was done. Overall, they both were amazing and took their time with the appointments/ with any inquiries I had :)
GP surgery review: barking-medical-group-practice
Title: Great receptionist
Rating: 5 out of 5
Visited: October 2022
I would like to say a massive thank you to the lovely receptionist who assisted me with my daughters appointments today.
She was so helpful and welcoming and went above and beyond.
Thank you so much.
GP surgery review: barking-medical-group-practice
Title: Commendable staff
Rating: 5 out of 5
Visited: October 2022
The professionalism and efficiency 
 l have experienced with the reception staff of this practice is well above and beyond my expectations.  Friendly approachable and absolutely competent.  They are an asset to the practice. As frontline staff their behaviour and attitude is fundamental to the overall impression of the practice and this team should be applauded wholeheartedly.
GP surgery review: barton-house-group-practice
Title: Swelling on the arm and pins and needles
Rating: 0 out of 5
Visited: July 2023
I had a painful small lump below my right elbow on Sunday. When I went to bed the lump was enlarged, red and hot. In the morning it was still large and hot and hot and I was getting pins and needles down my arm. I filled in the online form which said dial 111. I did not believe it was that serious since otherwise I was well.  
I called the surgery and they called back. A doctor called me late morning and I was given a 6pm appointment that day. I was given ibuprofen cream for the lump and told I probably had a trapped nerve. Three days later all is well
GP surgery review: barton-house-group-practice
Title: Friendly, empathetic and professional
Rating: 0 out of 5
Visited: July 2023
I like the online booking system, which is straight forward, but pleased there is a telephone option for those not comfortable with the internet.  
I waited about 20 minutes in the surgery. Perfectly acceptable. My GP was friendly, empathetic and professional as always. Very happy with the Practice.
GP surgery review: barton-house-group-practice
Title: Professionalism all round
Rating: 0 out of 5
Visited: July 2023
Each visit or contact with the practice, always met with the highest professionalism, not once have I witnessed any conduct below.  
Doctors do listen and explain each issue to me clearly, always ready to help, from receptionist to all other medical personnel in the practice. Great service all round
GP surgery review: barton-house-group-practice
Title: Getting an appointment
Rating: 0 out of 5
Visited: June 2023
Too many obstacles before we could get an appointment to see a doctor. No privacy as you have to be interviewed be desk staff, first on the phone.  
They promised to phone back with an appointment. 72 hours later there was still no phone call. There are too few face to face appointments. It makes me very anxious about phoning. Also having to wait very long before someone answers.  
Prescriptions ordered online are sometimes not sent through.  
The surgery has deteriorated over the past few months, in my view. I feel the only good thing is the staff and doctors. They are polite but obviously seem overworked.
GP surgery review: barton-house-group-practice
Title: Kind and friendly staff
Rating: 0 out of 5
Visited: June 2023
I am a patient at Barton House, and the doctors and staff have always been professional. I had a call from a very kind and a friendly staff member this afternoon who was helpful and organised an advice call for a doctor l'm comfortable with.
GP surgery review: barton-house-group-practice
Title: Prompt response
Rating: 0 out of 5
Visited: June 2023
Discovery of low heart rate led to an immediate ECG, GP consultation with a follow up ECG and GP appt. arranged for diabetes.
GP surgery review: barton-house-group-practice
Title: Great practice with inefficient booking system
Rating: 0 out of 5
Visited: June 2023
It takes a long time to fill in the online form, it’s long winded and I can imagine confusing for some. Follow up requests seem to get lost. It’s reduced the quality of the practice in my opinion - which has previously always been excellent.
GP surgery review: barton-house-group-practice
Title: Really good experience as a patient
Rating: 0 out of 5
Visited: June 2023
I had a gynae problem and was examined by a GP after I made an online appointment 2 day prior.  
The doctor made me feel very comfortable and examined me thoroughly and referred me to a gynae clinic at Homerton Hospital.  
I had an appointment there within 2 days of the referral.
GP surgery review: barton-house-group-practice
Title: Difficulty in booking correct appointment
Rating: 0 out of 5
Visited: June 2023
It was extremely difficult to figure out how to book the appointment i wanted on your new online system. All i wanted to do is speak to someone about changing my contraceptive pill, which is surely an extremely basic and common request. After many attempts i eventually received a pop up message that pointed in the right direction and i found i had to book an appointment for a problem with my genitals, which isn't exactly how i would describe it....  
I selected the appointment type for a new medication and explained in the text box that i need a new pill due to extremely irregular bleeding.  
When i arrived at the appointment the nurse (who i am not complaining about) took my weight and blood pressure and quickly started prescribing my old pill. I explained that i wanted a new pill or to discuss options, upon which they let me know that they couldn't do that here and in fact i'd have to make a different appointment at an entirely different center i'd never heard of.  
How can a GP have no provision at all for the discussion of female reproductive health? And even if you really can't, why is it possible to make a booking? It was bad enough that it was hidden away under genital problems but then it turns out it was a giant waste of mine and that nurse's time. I could have got my same old pill prescribed from home.  
I had to miss my last cervical screening because my period occurred randomly on the day and i was instructed to only make a booking when i know i'm not on my period....even if i'm able to get a new appointment at this mysterious clinic with settling in time for the new contraceptive i may not be able to do this for many months, which worries me a lot.  
If everything has to be online now fair enough, but could you please just have a crystal clear info box or page for how to access and discuss contraceptive healthcare as it is really the only thing me and many people really require on a semi regular basis.
GP surgery review: barton-house-group-practice
Title: Not seeing GP face to face
Rating: 0 out of 5
Visited: June 2023
I have pain everywhere but now that the service is for a form to be completed, the GP can make the decision of not seeing you and just sending you medication. I was prescribed a medication that I can't take due to bad side effects, which then meant I had to complete the form again just to say this, then wait again.
GP surgery review: balfour-road-surgery
Title: Great GP with a very caring doctor and best support staff
Rating: 5 out of 5
Visited: February 2022
My family is very pleased with this GP service from the day we enrolled with this GP. It is easy to book appointments and the staff are polite and always try to provide the best possible service. We are especially thankful to one of the best and caring doctors that we have seen so far who has provided the best treatment, advise, referrals and diagnosis for whatever health problems that my family has faced in the recent years. Can't ask for more. We always felt so assured that the GP would provide the best service. Their service transformation during the pandemic period is appreciable.
Thanks,
Suja Sivadass
GP surgery review: balfour-road-surgery
Title: A very professional experience
Rating: 5 out of 5
Visited: February 2022
I had to visit this surgery recently due to very ill health.  The staff and doctors could see I was ill and were so helpful and caring!!
They did everything, including emergency referral to hospital and got me the treatment needed.
GP surgery review: balfour-road-surgery
Title: Great surgery
Rating: 5 out of 5
Visited: January 2022
Due to my illness, I have been unable to attend the surgery. 
All the staff, doctors and receptionists, have made sure I receive medicines at home and in a timely way. The Doctors review all my medication when needed. 

Thank you all.
GP surgery review: tollgate-medical-centre
Title: Totally ignored my situation
Rating: 1 out of 5
Visited: November 2022
My left ear infection and swollen has been troubling me for several months. I was diagnosed by the audiology clinic that my left ear totally lost hearing capability, and my right ear also lost part of hearing, but can equipped with hearing assistant. The audiology specially wrote to my GP suggesting my repeatedly ear infection needs to be referred to the ENT. But today my situation was just ignored and was told my left ear is OK, but right ear is going to have hearing assistant. The letter by audiology was just ignored with the reason she is not a doctor, and insist the rule can only be referred to the ENT after three visits to GP.
GP surgery review: tollgate-medical-centre
Title: Fantastic Surgery
Rating: 5 out of 5
Visited: November 2022
I would like to thank the entire staff, from the receptionist to the most amazing doctors. I have been very unwell and the practice has delt with my needs with urgency, compassion and professionalism.
Thank you all.
Love Hayley
GP surgery review: tollgate-medical-centre
Title: Very Uncaring
Rating: 2 out of 5
Visited: November 2022
I’ve had an infection for a few days. I’ve tried otc treatments but they haven’t worked. The gp who phoned me was totally disinterested. She said to just go to the pharmacy.  Didn’t listen at all.   Okay so I will leave my infection (let it get totally out of control) and then go to a&e Nice one!
GP surgery review: tollgate-medical-centre
Title: Fabulous Nurses
Rating: 5 out of 5
Visited: September 2022
My lovely mum has had traumatic experiences with blood test & the insertion of canulas to the point were it creates within her anxiety & stress. The nurses at Tollgate Medical Centre have such a gentle, calming manner & more Importantly an air of competence in putting my mum at ease to the point we were smiling when we left. This has never happened. Also upon joining we had a relaxed conversation with a  nurse & she seemed to bring out all the worries & fears l had regarding my lovely mum's health concerns/issues. Thank you all.
GP surgery review: tollgate-medical-centre
Title: Supportive and understanding GP
Rating: 4 out of 5
Visited: September 2022
I’ve been a patient for many years at this practice. The majority of GPs I’ve seen have been supportive and understanding. I’ve experienced one such GP recently who has recently really listened to me and has been very kind. I really appreciate the support at a difficult time, thank you.
GP surgery review: tollgate-medical-centre
Title: Good GP care but reception/telephone staff are poor
Rating: 1 out of 5
Visited: August 2022
GP's are very good here, but It is so difficult to get past the reception – telephone staff who just seem ready for an argument with you.
Rude isn't the word one receptionist didn't even look up from her computer when I popped in to ask a question. Telephone staff don’t seem to want to help you. Been going to this practice for 25 years and never experienced attitude from the reception/telephone staff. The GP's in general are good, but I feel do not know what's going on front of house. I feel the stress affects one mental health and some urgent training is needed.
GP surgery review: tollgate-medical-centre
Title: The GP’s are excellent.
Rating: 5 out of 5
Visited: August 2022
Further to my review of the 3/8, I had a telephone appointment with one of the GP’s here which was excellent. I had never spoken/scene this GP before, but I was so impressed that he had read my medical history, he listened to me, understood me and wants, issues and needs. He gave great advice, so good. He had to check a few thinks but called me back quickly. I am very pleased. I guess the moral is bite your lip getting past the support staff as the GP’s are excellent.
GP surgery review: tollgate-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
The doctor provided a good and quick service I was concerned I was worried about my mobility issues and walking with a cane and having to travel 1 1/2 hour back to back, to work she provided me with the respite I needed, which is less stressful for me as walking causes great pain at present, so well done doctor for being sympathetic to my needs
GP surgery review: tollgate-medical-centre
Title: Wonderful staff
Rating: 5 out of 5
Visited: August 2022
I’ve been a patient here for 2.5 years and over this time all staff have been helpful and friendly. The doctors and nurses make you feel supported and heard. Thank you all for your amazing work and care. ❤️
GP surgery review: tollgate-medical-centre
Title: Exceptional healthcare
Rating: 5 out of 5
Visited: August 2022
Tollgate is an amazing GP surgery.  I am privileged to be a patient here.  The staff put the patient at the centre of their care and always provide an outstanding level of service. Thank you for all you do team!
GP surgery review: the-willows-practice
Title: Quick service
Rating: 5 out of 5
Visited: September 2023
Had my flu jab today and was called and seen by the Dr before my original time. Quick and prompt service
GP surgery review: the-willows-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
I have been registered here for 9 years and I have always felt well taken care of and listened to. Every care plan/treatment that’s been recommended I have found suits me the most and my concerns. The care I receive is always the best. I have always felt very highly of the willows and their GPS and staff. Thank you for always making me feel taken care of.
GP surgery review: the-willows-practice
Title: Greatly improved Practice
Rating: 5 out of 5
Visited: September 2023
Most pleasant and efficient visit today.,received both flu and covid jabs . The doctor and her assistant were very helpful
GP surgery review: the-willows-practice
Title: Lovely staff
Rating: 5 out of 5
Visited: September 2023
They never fail to get the job done and invite you in for appointments to help you sooner. They do their best to make sure you are seen as soon as you walk through the door and the reception are very welcoming
GP surgery review: the-willows-practice
Title: Excellent service and quick response
Rating: 5 out of 5
Visited: August 2023
I recently had the opportunity to experience the outstanding service provided by The Willows Medical Practise to me .From start to finish, the team has exceeded my expectations in terms of their responsiveness and efficiency.
One of the key aspects that stood out to me was the quick response I received when contacting the GP surgery over the phone. Whether I was scheduling an appointment, asking for medical advice, or seeking clarification on a health concern, the staff at The Willows Medical Practice were extremely prompt and attentive. There were no long hold times or frustrating queues – my calls were answered swiftly, and I never felt rushed during our conversations.
Moreover, the absence of queues, both in person and over the phone, was truly remarkable. It's often a challenge to find a GP surgery where waiting times are kept to a minimum, but I was pleasantly surprised by the efficient system. Not only did this save me valuable time, but it also demonstrated their commitment to prioritizing their patients' needs.
GP surgery review: the-willows-practice
Title: Great practice really caring
Rating: 5 out of 5
Visited: August 2023
I called yesterday, got through quickly and the receptionist was very helpful in getting me a telephone consultation. 

The doctor took their time to understand my problem - I didn’t feel rushed. The advice knowledge and action plans was really helpful, the doctor even made a follow up appointment for the following week so I wouldn’t have stress about anything
GP surgery review: the-willows-practice
Title: Excellent doctors
Rating: 5 out of 5
Visited: August 2023
There are some excellent doctors at the Willows Practice who are great with me and my children.  Even during COVID, I had concerns about my children and they still saw them to give me peace of mind.
GP surgery review: the-willows-practice
Title: Efficient service
Rating: 5 out of 5
Visited: August 2023
The service is very efficient, the staff are friendly and helpful.  I received an e appointment the next day which is excellent. 
I also had a health check which was very professional. I didn't have to follow up for my results, the surgery called me themselves.
GP surgery review: the-willows-practice
Title: Fantastic surgery
Rating: 5 out of 5
Visited: August 2023
The staff go above and beyond to help. Very friendly and professional. Easier to get appointments with the new phone system.
GP surgery review: the-willows-practice
Title: Great Customer Care
Rating: 4 out of 5
Visited: August 2023
I was pleased with professionalism and efficiency and care that I received  from seeing the doctor today with excruciating pain on my right knee. Thank you for seeing me.
GP surgery review: the-riverside-practice
Title: Being treated for recurring pneumonia
Rating: 0 out of 5
Visited: July 2022
I had pneumonia twice in 6 moths. The first time I was put in acute care, where I was treated w knowledge and care and dignity, and cured. 

On the second pneumonia, I was in touch w my doctor and we caught it early. We treated it successfully w antibiotics but extreme fatigue continued. 

When I then called w concern about possible lung cancer, my doctor saw me right away. He booked me in for a CT scan that I had in less than a week. On the day of the scan the doctor got my results in around three hours, and called me straightaway to tell me the good news there was no cancer. He noted several other things that appeared in the scan, which we will follow up on soon.

I received wonderful care, and on the fastest possible timescale. 

It could not have been better. It was a great experience. 

I am so lucky to get this first class care for free!