janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: ashfield-surgery
Title: Appalling service
Rating: 1 out of 5
Visited: December 2022
Ashfield surgery has drastically gone downhill since COVID. It is nearly impossible to make an appointment and they've removed the option to book appointments online and the call-back option so that you aren't waiting for an unacceptable amount of time on hold. It took me 1 hour and 40mins to get through to somone after phoning bang on 2pm, only to be told there are no appointments for two weeks.
GP surgery review: ashfield-surgery
Title: Terrible uncaring practice
Rating: 1 out of 5
Visited: December 2022
Terrible service and lies to patients, waiting times are appalling. Telling you they have done something over the phone only to be told by someone different they haven’t. No care for sick patients
GP surgery review: ashfield-surgery
Title: Quick service
Rating: 4 out of 5
Visited: September 2022
Rang at 08.29.58 got straight through. 4th in queue but answered almost immediately. Made appointment for the afternoon and rang off within 2 minutes.
Saw one of the registrar doctors who was very thorough and put me at ease.
Blood test appointment however couldn't be earlier than 13 days.
GP surgery review: ashfield-surgery
Title: Poor service
Rating: 1 out of 5
Visited: August 2022
Can never get a call back from a Dr as always full/busy.
Since Covid the service is diabolical.
Also the surgery is desperate for a face lift as really shabby and most ceiling lights do not work.
Poor very poor.
GP surgery review: ashfield-surgery
Title: Good efficient service
Rating: 5 out of 5
Visited: June 2022
On 2 occasions recently I have called to get an appointment, once on a morning at 8.30am and once on the afternoon at 2pm. On both occasions I only waited a few minutes to be answered by a friendly member of staff, I was given a callback appointment with a gp, who called me within 15min of me putting the phone down. I was offered face to face consultations on both occasions. I would like to take this opportunity to thank the reception staff and the gp. My husband and daughter have also needed to speak to a doctor over recent months and again they have received timely and efficient care.
GP surgery review: ashfield-surgery
Title: Are the Doctors really there???
Rating: 1 out of 5
Visited: May 2022
Is the real reason that you cannot get to see a Doctor in person at Ashfield Surgery is because they are not there but instead are doing their phone consultations from their homes. The excuse of COVID has been a convenient excuse for poor service for too long. With other surgeries doing face to face appointments, how long will Ashfield Surgery use COVID as an excuse??? Both my wife and son needed to see a Doctor in Person but were refused by reception.
GP surgery review: ashfield-surgery
Title: Frustrated and disappointed
Rating: 2 out of 5
Visited: March 2022
I have never criticised our precious NHS in my life.  I proudly worked in the NHS for years.  However, getting through to Ashfield is, as others have said, almost impossible.  I called today bang on 8.30am and bingo 3rd in the queue! Moved to 2nd in the queue at 8.45am, then to 1st at 9.15am to be answered at 9.38, only to be told that all the appointments had been given out for today! I explained there must be something wrong with their lines and explained my journey from 3rd in the queue to their answer.  I was told that two receptionists were taking the appointment calls, she herself had done 76!!??
Nearly always the same response from these front liners. Treated like someone who couldn't possibly understand something as complicated as their telephone appointments system and a reminder of their important busy and stressful job!  
Just a couple of months ago I left a message for a call back on their prescriptions line.  A couple of hours later I received three calls but there was no-one that I could hear on the line apart from a little background noise.  I called the prescriptions line again to ask had they given me the call back. Yes, she told me she had and went on to tell me that she had been trying other people waiting for her call back as well and hadn't managed to get through to anyone at all, couldn't understand why no-one was answering! She did thank me for letting her know, as nobody else had! Hopefully reported the problem.
I believe there is an issue at the practice.  Needs looking at for the sake of us all.  Systems, training, whatever.  No more excuses hey?
GP surgery review: ashfield-surgery
Title: Not happy at all
Rating: 1 out of 5
Visited: February 2022
I have been on Steroids since 2004 ,   Methotrexate  the same  and Beta Blockers since before that.  These are medications that should not be stopped suddenly .   Ordered my repeat prescription a week ago only to be told by the Pharmacist all my medication has been stopped. Had a blood test 5 weeks ago , so its not that.  Told i would be contacted 5 weeks ago to discuss results and review medication,  never been contacted .    Time to search for a new doctor and practice.
GP surgery review: ashfield-surgery
Title: Efficient and caring
Rating: 5 out of 5
Visited: February 2022
I'm currently undergoing CBT therapy for a long standing medical phobia. As part of my therapy, I needed to have a blood test so that I could test out the strategies and techniques I've been learning over the last 3 months. Although it isn't a standard reason to request a blood test, the practice manager listened to my request and made an appointment for me to speak to a GP. The GP was very understanding and an appointment with the HCA was made for the following week. The appointment went smoothly and thanks to the HCA's kindness, patience and efficiency, I was thrilled to have the blood test with minimal fuss (and no fainting!). A huge thanks to Ashfield Surgery as they, along with Birmingham Healthy Minds, have allowed me to finally conquer my 30 year old phobia.
GP surgery review: college-green-medical-practice
Title: Excellent experience, as per usual
Rating: 5 out of 5
Visited: October 2023
As normal, a very positive experience. Friendly staff, appointment on time, nurse put me at ease (I get very nervous in medical settings).
GP surgery review: college-green-medical-practice
Title: Physio appointment!
Rating: 5 out of 5
Visited: September 2023
Excellent, well qualified, experienced and caring physio!
Very clear advice and explanation of what is causing my back issues. I am sure that if I perform the exercises regularly I will at last find relief.
GP surgery review: college-green-medical-practice
Title: Great Practice - great physio session
Rating: 5 out of 5
Visited: September 2023
Always impressed with this place. Nice environment, friendly staff and good quality of care. 

Had a physio appointment yesterday, the physio is great. Left with a great exercise plan to get me back up and running.

Thank you
GP surgery review: college-green-medical-practice
Title: Brilliant practice, well managed
Rating: 5 out of 5
Visited: September 2023
Despite what you hear about other GP surgeries, College Green Medical Centre are fantastic for arranging appointments et cetera. Although I’m not a frequent flyer at the surgery. They are always very quick to fit me in. Should I need them.
GP surgery review: college-green-medical-practice
Title: Efficient, caring & professional practise.
Rating: 4 out of 5
Visited: August 2023
The staff at the centre are very professional, kind & empathetic. Though there are a lot of pressures on the NHS, the College Green practise are always patient, professional and kind. They personalise your issue and don't make you feel ' just a number'. Would strongly recommend the practise.
GP surgery review: college-green-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: August 2023
Polite, clear information,  attentive spotlessly clean practice  and recepion team very helpful and nursing staff very cheerful
GP surgery review: college-green-medical-practice
Title: Great surgery practice
Rating: 5 out of 5
Visited: August 2023
I have to visit my surgery several times a year and generally always have a positive experience. Wait times are usually short and each staff member are helpful and polite. The GP’s and nurses give me time to explain and listen and are usually up to speed with my circumstances ahead of the appointment.
GP surgery review: college-green-medical-practice
Title: UTI Nitrofurantion 100mg
Rating: 4 out of 5
Visited: August 2023
Continuation of UTI.  I took a sample down because of continuation of UTI symptoms and verified dipstick results.  The doctor was very helpful and I needed a few more antibiotics.  The only thing that is incorrect is that the doctor put that I have a sensitivity to Nitrofurantion. I don't have any great sensitivity to this antibiotic but as with all antibiotics you can develop diarrhea.  When I have a UTI I can sweat profusely through my face and head and get periods of hot flushes. I tend to sweat through my face and head anyway at times but also have stage 2 lipedema which is an inflammation of the fat cells.  So this is not due to the antibiotics.  Otherwise the doctor was very professional and thorough.
GP surgery review: college-green-medical-practice
Title: Service delivery
Rating: 5 out of 5
Visited: August 2023
The College Green Medical Practice is very efficient at looking at health reviews either from themselves or other parts of the NHS and activating response to improve peoples' health.  They are also very punctual.
GP surgery review: college-green-medical-practice
Title: Friendly, efficient service
Rating: 5 out of 5
Visited: August 2023
I attended the surgery for a GP check of a lump, and the following day I returned for some blood tests and routine cervical screening. 
Each of the people I interacted with (receptionist on telephone, receptionists in person, locum GP, HCA, nurse) was friendly, professional, efficient, listened to my concerns and questions. I would 100% recommend College Green.
GP surgery review: wychall-lane-surgery
Title: Impossible phone booking ststem
Rating: 1 out of 5
Visited: November 2022
Called this morning at 8.00 am - 19th in the queue.  As I did not have an hour to wait I gave up.  My partner tried calling for me 10 minutes later.  Phone response advised he was first in the queue, but he gave up after waiting 20 minutes with no response.  Unsure whether surgery is under resourced or just poorly run.  Time to take down banner saying taking new NHS patients and concentrate on the ones already on the books.
GP surgery review: wychall-lane-surgery
Title: Poor response time to answer calls
Rating: 2 out of 5
Visited: October 2022
Currently been waiting on the phone for nearly two hours to speak to some.  I’ve been number one in the queue for 45mins. I started calling around 3.10pm on a Wednesday afternoon. I decided not to call in the morning as I thought it would be busy!
GP surgery review: wychall-lane-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: October 2022
Phoned today at 8 am, number 18, waited 40 minutesThis was expected as a Monday morning . Doctor phoned me after 11, saw the doctor at 2.10 pm and now have my medicine. What excellent service, many thanks.
GP surgery review: wychall-lane-surgery
Title: Horribly long waiting times
Rating: 1 out of 5
Visited: October 2022
I have been on hold for over an hour. I have been first in the queue for over 45 minutes and the receptionist still hasn’t answered my call. This is absolutely unacceptable. How do you expect people to confidently call this GP when we can’t even get through? Appalling service and overall poor management.
GP surgery review: wychall-lane-surgery
Title: excellent service
Rating: 5 out of 5
Visited: September 2022
1st diabetic check today, very thorough and expertly done, the nurse explained  everything they was going to do, It sounded daunting at 1st but was made really easy
GP surgery review: wychall-lane-surgery
Title: Brilliant care
Rating: 5 out of 5
Visited: July 2022
Drs and lovely girls on desk were so helpful and very professional very kind to me and my husband we have been very poorly and couldn't have had better care so thank you all Dr burn you are outstanding 💞💞
GP surgery review: wychall-lane-surgery
Title: Friendly & Helpful Staff
Rating: 5 out of 5
Visited: February 2022
I would like to pass on my gratitude to the nurse  I saw at the surgery.  He saw me on Friday 11th February for a wound review and was not worried when I asked for my wife to be present.  He was extremely kind and compassionate.  My wound was such that he  was very concerned about it’s condition  and suggested that it would be beneficial for my treatment regime to be reviewed  by the District Nurses.  He said he would make contact with them as a matter of urgency.  I was amazed to receive a telephone call the following morning from the District Nurses team to arrange a visit.  They attended that same morning and I will now receive a visit three times a week to clean and dress my  wound and have a range of different dressings.etc delivered to my home. I believe that the nurse I saw only works on certain days of the week. However he is always kind and caring.  He is a very considerate person.  Nothing is too much trouble.  I was pleasantly surprised when I received  an unexpected call from the nurse who had thoughtfully taken the time to telephone and check how I was and to ask if I had had contact from the District Nurses.  We all know how busy our doctors surgery’s are, so my wife and I  want to pass on our thanks to all of the Doctors and Staff at this extremely busy surgery, and to highlight that this male nurse is a certainly a credit to your surgery.
GP surgery review: hall-green-health
Title: Multiple Appointments
Rating: 5 out of 5
Visited: December 2022
Today I visited HGH for three separate appointments with 10 mins in between.  The Receptionists were great, booking me in appropriately.
All appointments went smoothly and each messaged the next my progress.
The Clinician who advised and then administered injection for frozen shoulder has a lovely manner and explained everything well.
The HCA was spot on with my “difficult veins” she was marvellous and very friendly.
My INR appointment was great I felt well attended to.
HGH did their best today and I couldn’t fault them and best of all everyone so cheerful and interested- for a big Surgery they manage to make it personal across all their staff.
They have always been good - today they were better
GP surgery review: hall-green-health
Title: reception staff
Rating: 1 out of 5
Visited: November 2022
Reception staff are absolutely diabolical. Don’t matter if the appointment is for a child or adult they speak to you like absolute dirt. The communication between the receptionist and patients are ridiculous. 
The only good part of this doctors is the people who do the bloods.
GP surgery review: hall-green-health
Title: Great service from HGH
Rating: 5 out of 5
Visited: October 2022
A huge thank you to HGH for the very well organised Covid booster clinics. Thank you so much to the lovely doctor who gave my husband and I our vaccinations. She was very patient kind and was very thorough in checking details and clearly explained the possible side effects. Thank you to all the staff who work so hard to give patients such a good experience.
GP surgery review: hall-green-health
Title: Awful Service
Rating: 1 out of 5
Visited: October 2022
On hold for an appointment for 1 hour 40 minutes to be cut off when you get to caller number 12. Called another option in the hope somebody would get the Practice Manager to call me back. A further 15 minutes whilst the lady went to see if this could be arranged to come back with I would receive a call. 2 days later still no call back. Therefore, no appointment to date neither is the Practice Manager is not concerned enough either to call me back is appalling. I totally understand the pressures on the NHS however, the shear frustration of waiting that long when you never go the doctors because of the above then to totally being ignored I find highly unprofessional. I cannot imagine that I am the only patient who has experienced these issues at this Practice either. No staff member seems to be interested or feel that the wait time to just get through is extortionate.
GP surgery review: hall-green-health
Title: Professional, empathetic and well organised health care.
Rating: 5 out of 5
Visited: October 2022
Visited with my mother to receive our flu and covid jabs.
A clean and calm environment.Professional and informed staff.
Caring staff who are always looking for ways to help and support you.
Well organised system.
Thank you,every one of you,Hall Green Health doctors, nurses,booking/receptionists & other staff we are lucky to have you.Take care.
GP surgery review: hall-green-health
Title: Shocking
Rating: 1 out of 5
Visited: October 2022
When you call it's a 2 hour hold, then you get to number one and they cut you off.
Very rude receptionist when you finally get through.
Then you get told that you do need an appointment but we can't give you one, try again in 2-3 weeks.
GP surgery review: hall-green-health
Title: Grateful to staff
Rating: 5 out of 5
Visited: August 2022
I have seen 2 GPs for different ailments one at very short notice and have to say the whole experience of using HGH was excellent the online enquiry form is great and I used the call back feature which is really good!  The receptionist quickly realised I needed an appointment and she sought advice from a Doctor in a sympathetic manner very reassuring she was calm.
The GPs are brilliant they listened well they explained things while you would expect them to be “good” they were both kind, approachable with an appropriate friendly manner.
Considering they are busy they had an air of calm and attention I was not made to feel bad for being there.
Their poster says something like “putting patients first” - they really do deliver and I hope they know they are appreciated!
GP surgery review: hall-green-health
Title: Caring team
Rating: 5 out of 5
Visited: August 2022
Rang to book an appointment for my mother.
The receptionist listened carefully and dealt with the enquiry  efficiently and professionally.He explained procedures and alternatives clearly.
Your reception team do their best to make difficult situations better.
Thank you all.
GP surgery review: hall-green-health
Title: Poor service
Rating: 1 out of 5
Visited: August 2022
Ever since the cameras left in the 2019 from GP behind closed doors this practice has been going downhill. The phone service is not fit for purpose and any feedback regarding complaints is ignored. If you come into the practice to make an appointment it is impossible and if you voice concerns about not being able to get an appointment to the receptionists you are asked to leave with no help. The practice is like a ghost town with no patients inside as they insist on doing everything over the phone and the patient car park is now used by the staff.
GP surgery review: hall-green-health
Title: Outstanding Support
Rating: 5 out of 5
Visited: August 2022
I would like to thank my Doctor and her team for the consistent support I have received during my current illness. They truly have been phenomenal.
GP surgery review: hillcrest-surgery
Title: Effectively dealt with and the appointment was on time.
Rating: 4 out of 5
Visited: August 2023
Was seen on time, doctor was pleasant and polite , at times though telephone communication is very long winded and time consuming, would like to see this improved.
GP surgery review: hillcrest-surgery
Title: Good Experience
Rating: 5 out of 5
Visited: August 2023
I was treated in a professional, friendly and polite manner and every part of the testing procedure was explained to me
GP surgery review: hillcrest-surgery
Title: Poor care for mental health
Rating: 1 out of 5
Visited: July 2023
I wanted to discuss my current struggles with my mental health, and I feel like they took no consideration to the seriousness. Was given two number and told to call them (which I already had). Makes me unwilling to get help and contact them in the future as there was no outcome/change.
GP surgery review: hillcrest-surgery
Title: Great service
Rating: 5 out of 5
Visited: July 2023
I was greeted by friendly receptionist and the clinician I saw was really nice and friendly. I was seen before my appointment time
GP surgery review: hillcrest-surgery
Title: Efficient fast service
Rating: 4 out of 5
Visited: July 2023
The service provided by all the staff at the surgery was very fast and efficient. The telephone lines were busy but the receptionist booked me a telephone call with the GP. The GP called me not long after this and arranged a face to face appointment the same day after my consultation the doctor listened to my problems and done me a referral and provided me with a prescription. I felt comfortable and listened too
GP surgery review: hillcrest-surgery
Title: Hopeless
Rating: 3 out of 5
Visited: July 2023
I’m amazed that while the surgery serves a large area and has a list of medical staff there are rarely any appointments no more face to face and definitely no connection between doctors and patients shocking
GP surgery review: hillcrest-surgery
Title: Good practice
Rating: 5 out of 5
Visited: July 2023
I appreciate the GP professional attention and expertise. The appointment was timely and precise. We were done within minutes and he assured me that a further action or referral will be given to my son who has a knee injury. He assured us a physiotherapist will see him soon to assess the knee injury and take it up from there
GP surgery review: hillcrest-surgery
Title: Shoulder pain
Rating: 5 out of 5
Visited: April 2023
I had trouble lifting my left arm, gp examined me was very knowledgeable regarding my situation gave medication put in a referral which I will now wait to hear back from, overall good experience from hillcrest surgery as always.
GP surgery review: hillcrest-surgery
Title: Need Improving
Rating: 1 out of 5
Visited: February 2023
The staff on reception need training. 
Nothing but stress when dealing with this GP. 
I would not reccommend this practice
GP surgery review: hillcrest-surgery
Title: Terrible
Rating: 1 out of 5
Visited: February 2023
After 324 calls from 7:30 this month I resorted to 111, with in 3 mins I was speaking to the operator and with in the hr I had a telephone consultation from the gp, not sure if the receptionist didn’t turn up for work but could not get though what’s so ever, on the odd occasion I needed the gp prior it has been the same case often days to get through 

The airmed app doesn’t allow to book appointments either only basic prescriptions 

If I could I would leave the practice for an alternative one
GP surgery review: gps-healthcare
Title: Superb care service
Rating: 5 out of 5
Visited: July 2023
I took my son to village surgery for an emergency appointment yesterday afternoon. Both reception and the paramedic we saw were so welcoming, and we were seen so quickly. The paramedic was thorough, extremely friendly, attentive to what we said and extremely helpful.
You were fantastic. Well done Village surgery.
GP surgery review: gps-healthcare
Title: Brilliant service
Rating: 5 out of 5
Visited: June 2023
We were offered an appointment the same day, at Village surgery. When we arrived we were seen straight away, the staff were caring, understanding and explained everything clearly. Without this service being avaliable we could have been waiting several days to get an appointment and my daughters infection would have been worse.
GP surgery review: gps-healthcare
Title: Parking
Rating: 3 out of 5
Visited: June 2023
I have just visited Tanworth lane to drop off my prescription. The car park was yet again completely full and cars left everywhere even on double yellow lines! There were another 4 cars looking for spaces so I came out and parked on the road. This as happened several times before and I asked at reception “where are all these cars from as the waiting room was empty” I was told I have no idea perhaps they have gone shopping!! This is ridiculous there’s no shops close by. I feel sorry for the people who have walking difficulties and something needs to be done!