janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: deptford-surgery
Title: Incredible work from nurses and reception
Rating: 5 out of 5
Visited: January 2024
I have been constantly wowed by the helpfulness, kindness, knowledge and patience of everyone working at Deptford Surgery. I have had appointments with two nurses, both of whom went above and beyond to give great advice and make sure that every need and concern was addressed. At my previous surgery this was certainly not the case, and while this is understandable with an underfunded and overstretched NHS, everyone at Deptford Surgery somehow manages to commit so much time and consideration for each patient. I am so grateful to have found this practice and want to commend and thank everybody working there for your incredible work! ⭐⭐⭐⭐⭐
GP surgery review: deptford-surgery
Title: My experience as a new patient so far
Rating: 4 out of 5
Visited: September 2023
If I could give 10 out of 10, I would. I am extremely impressed with this practice organisation and management. As a dental care clinician myself and being surrounded by medics my whole life, I know how much GPs and their teams are under pressure, especially in the NHS. Despite this, this practice is trying its best in all aspects. The care is visible. As a new patient, I haven't been disappointed yet. Even if I do experience some disappointment later .. it is normal, like at any other place. But what I can see now is an incredible front desk/reception team and brilliant doctors whom are trying their best to accommodate and locate me to the right person and give me the best care possible. I have come across two GPs so far and both have been amazing. Thank you for your hard work and care. We appreciate what you do and how much stress and pressure you are under, but you are still trying your best to give us the care we need.
GP surgery review: deptford-surgery
Title: Great medical care
Rating: 3 out of 5
Visited: September 2023
I have to commend My doctor for the amazing service and care she has given every time I see or speak to her. In my opinion, she’s one of the best doctors I’ve ever had. I’m a new patient and she has effortlessly, reviewed and managed my medical concerns.

When I registered with the practice earlier this year, my first visit with one gp and a member of the admin team did not go well. Additionally, appointment availability isn’t the best. With that being said, the quality of the service once you get an appointment, is up there with the best I’ve experienced. I never feel rushed during consultations with my doctor, she thorough with great attention to detail. Highly recommend her as your gp. Many Other hospital staff and clinicians I see regularly have praised my Dr to me regarding the investigations and referrals for further care made by her.

Thank you Dr for ever thing you’ve done to help with my ongoing medical concerns. You deserve to be praised. Sorry I can’t name who you are in this platform. You deserve 10 stars 

Thanks so much.
GP surgery review: deptford-surgery
Title: Excellent practice.
Rating: 5 out of 5
Visited: July 2023
Excellent practice. I have always been able to get timely appointments and care - something I have never experienced with any other GP in London. Thank you!
GP surgery review: deptford-surgery
Title: I give up! I'm moving to another practice.
Rating: 1 out of 5
Visited: April 2023
Impossible to get an appointment anymore and over the last ten years I've been prescribed the wrong dose or medication for ongoing medical conditions three times.
GP surgery review: deptford-surgery
Title: Excellent! They do care about their patients
Rating: 5 out of 5
Visited: March 2023
All my health concerns have been taken seriously, been called by the doctor when the tests results spotted something not quite right! Very good doctors, friendly and accommodating team at the reception.
Absolutely happy about them.
GP surgery review: deptford-surgery
Title: Glad I moved to this new GP
Rating: 5 out of 5
Visited: March 2023
I recently transferred here from my old GP in the same area (due to bad experiences), even though I couldn’t get an in person appointment in the next couple of weeks, the paramedic had a phone consultation with me in the same morning as I called and sent all the info including photos to the dr, I received a diagnosis and picked up the prescription in the afternoon which seems to be working. So refreshing to have a good GP that can look after you efficiently when needed, compassionate and helpful receptionists, highly skilled doctor & paramedic and well organised general operational structure in the practice. I’m not surprised they have quite a lot of positive reviews online and they care to respond to reviews too, keep it up!

This is the same problem that I couldn’t resolve with my old GP as it took them 3 weeks to have a phone consultation with me, then I was told they couldnt diagnose from my photos and will see me in another few weeks, no additional help offered inbetween either.
GP surgery review: deptford-surgery
Title: They look after me.
Rating: 5 out of 5
Visited: November 2022
They’re all doing a great job under the most incredible pressure. I have mental health issues and I’ve never felt anything except secure and supported by everyone at Deptford Surgery.

I’m very glad that I’m registered with them.
GP surgery review: deptford-surgery
Title: Great practice.
Rating: 5 out of 5
Visited: November 2022
The Doctor that attended to me and the Receptionist at the time of booking for the appointment were very helpful and compassionate. We need people like this in our society. Thank you for your time.
GP surgery review: grove-medical-centre
Title: amazing doctors and receptionists
Rating: 5 out of 5
Visited: August 2023
i dont normally like attending any surgery or hospital as im a weakling when it comes to the above. The doctors at this surgery are friendly, down to earth and put you at ease.. they also come with a witty sense of humor. they are thorough and respectful. the receptionists are the same also. its a brilliant surgery.
GP surgery review: grove-medical-centre
Title: Prescriptions
Rating: 1 out of 5
Visited: January 2023
This GP keeps rejecting prescriptions for no reason at all. I am diabetic and I keep missing my medication because they kept rejecting my request, I only request for my meds as per Patient Access app which the GP set up themselves. Why set up a date to request for prescriptions for patients only for them to reject it! It's beyond me! Obviously, patients' wellbeing is not their priority, I guess this GP wants their patients get worst not better.
GP surgery review: grove-medical-centre
Title: Outstanding Service
Rating: 5 out of 5
Visited: December 2022
The work ethic in this practice is amazing, receptionist are polite and welcoming,GPs are very welcoming, very attentive to the concerns shared by patients, keen to help resolve any concerns, and completing follow ups. Amazing service. Thank you.
GP surgery review: grove-medical-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: October 2022
As a mother of a small child being heard by my GP is of the utmost importance. The GPs always listen and give sound advice. We have been with the practice for over 5 years and all the doctors over the years have been fantastic. Thank you for everything you do.
GP surgery review: grove-medical-centre
Title: Highly qualified and excellent listeners
Rating: 5 out of 5
Visited: October 2022
The doctors at this practice differ from the norm by being very attentive to detail and taking the time to make you feel heard. The service has always been very particular and doctors have on their own accord looked for secondary opinion before providing advice or treatment. You can tell that the doctors have read up your file before an appointment which is rare and highly appreciated. They detail clearly the type of treatment available, with its benefits and disadvantages, tailored to your specific condition. They ask your opinion about each and take it into account before recommending the best path.
GP surgery review: grove-medical-centre
Title: Impossible to access a doctor
Rating: 1 out of 5
Visited: August 2022
The booking system is designed to prevent patients to access the practice and to be seen by a doctor.
They do not reply to emails and it is really impossible to get access to a doctor for a consultation or even a prescription.

They are doing great at being inaccessible and convince people to find an alternative practice.
Timings for even a phone consultations are in weeks.

I Understand they are busy, but sometimes answering the phone, or an email, it is just courtesy.
Showing some empathy and care to patients that call and try to be seen by a doctor when they are unwell would be hugely appreciated.
GP surgery review: grove-medical-centre
Title: Professional and Efficient GP
Rating: 5 out of 5
Visited: August 2022
This is a professionally run GP by far the Best Practice I've been to and is incomparable. Very friendly, welcoming, helpful and efficient!!! From the Reception staff, to Nurses and Doctors! Professional Medical people at it's finest!!!
GP surgery review: grove-medical-centre
Title: Very efficient service
Rating: 5 out of 5
Visited: February 2022
Very pleased with the service I received. The information for was insightful and the support was great.
GP surgery review: grove-medical-centre
Title: A joke
Rating: 1 out of 5
Visited: February 2022
I had a telephone appointment with one of the GP's at the surgery. I suffer from depression and anxiety since I was really young and have tried different medications. I asked to be referred to the psyquatrist and was told I don't meet the criteria, despite me telling her I have suicidal thoughts and the medication that I take is not really working. I was advised to either increase my med (which I have done before and didn't work) or join a community group where I could meet new people and garden or do other activities. I don't need to meet new people, I want to be able to move from bed in the mornings and manage to work. I will not be recommending this GP, which did not seem experienced at all and made me feel really hopeless.
GP surgery review: grove-medical-centre
Title: Doing their best to keep patients away
Rating: 1 out of 5
Visited: February 2022
You can’t phone up for an appointment. 

Online service is only available 08:00-12:00 

You can’t even leave a message to talk about your condition unless you believe its urgent. 

How on earth are patients meant to know all the relevant red flags for a condition they don’t I know if they have? They would need to be a doctor with the appropriate knowledge and experience themselves.

Such a shame that general practice is in such a mess.
GP surgery review: kingfisher-medical-centre
Title: Terrible Experience At Kingfisher Medical Center
Rating: 1 out of 5
Visited: January 2024
My family had a terrible experience at Kingfisher Medical Centre.

We booked an appointment for a vaccination of our 1-year-old daughter at 7.30am, on 15 January 2024. Upon arrival at the clinic at 7.38am, the receptionist greeted us with the phrase: “It is 7.40am, and you won’t be seen”.

There was no one in the waiting room!

Following some persuasion from our side to at least check with the nurse, the receptionist reported that “she was on the phone” and repeat that “she would not see you today”.

We tried to explain the situation and kindly asked to accommodate, including due to the fact that the original vaccination is already delayed more than 2 months given that appointments are extremely hard to book (we had to wait for more than 20 days to book the latest one) and we had to find a slot when our daughter was not sick.

As a “compromise”, we had been offered a time slot for the same day, but which was not realistic for us to meet and told that the nurse might speak with us “in the next 30 mins if you wait, but the vaccination will not be done this morning”.

We were the first patients in the clinic that day, so it is unclear to us why did we have to wait 30 mins for the nurse.

Unwillingness to accommodate when the situation is about the health of 1-year-old baby is something that we will never be able to understand.

We don’t believe our delay was critical.

When we left the reception, there was still no one in the waiting room!

We could have easily been done with vaccination instead of trying to make the vaccination actually happen.

We will be looking for another GP.

We sincerely hope that Kingfisher will take our feedback into account an improve the way they are treating their tiniest patients.
GP surgery review: kingfisher-medical-centre
Title: Staff is amazing
Rating: 5 out of 5
Visited: July 2023
I had my first appointment at Kingfisher Medical Center today. Clinic is spacious and felt peaceful on a Friday afternoon. But what really made my day was the highly professional and kind staff, both at reception and the GP herself. Very happy and thankful for their help, I came out feeling very well looked after.
GP surgery review: kingfisher-medical-centre
Title: Pharmacy prescribing service can't come soon enough
Rating: 2 out of 5
Visited: June 2023
This practice used to be good and in fact I did leave a glowing review on this portal a couple of years back, but the recent experience (which is not the fault of staff, but rather management I think) prompted me to leave this one as it struck me just how wasteful and silly the process I was informed of was, given the crisis with appointment availability. 

My husband had a painful ear, which happened before and for which he used a very mild antibiotic spray in the past. We are talking earache, no fever, nothing else. He tried over the counter remedies which didn’t help, so contacted the practice online to ask for prescription of the spray he used before, which is in his notes, though through an old GP surgery. Incidentally, this same old (and much bigger and better rated) surgery also used to give a routine antibiotic prescription to another family member for urinary infection, after a chat with doctor on the phone, so clearly it is to do with doctor's decision. 

Anyway, the surgery contacted my husband very quickly to say the doctor will call him, which we thought was a phone consultation, but as it happened, he was at work and missed the call. He was asked to call back upon which there was 20 min wait on the line, so he had to go back to work and then I called them on his behalf to explain he is unable to do so. A very helpful receptionist had a look at his notes and told me that they can advise me what the doctor will tell him, i.e., that he cannot get a prescription as the antibiotic spray was used outside of time frame acceptable (3 years?) and that he therefore must make an appointment to be seen first. Ok, no problem I thought although the idea was to help the surgery as it was just a prescription, so he thought best to ask for it rather than block yet another appointment that would be more needed by someone else. The receptionist then said that the next appointment was in two weeks’ time - upon which I spontaneously burst laughing, and asked her if this in effect meant that for a simple mild ear spray he used before, my husband would either have to pay about £80 to be seen in private to get the prescription in good time, or hope it does not get worse & his ear doesn’t fall off by the point he is seen by the surgery?! She then said, well if it is serious, he can always go to A &E. 

Now, I’d like to ask, what kind of process and logic is this? I know there will be platitudes about patient safety, etc etc, but it is just a prescription for something my husband already used. More interesting point to me however would be: 1. Why is this practice (and many, many  others) still saying they accept new patients when they cannot offer timely appointments? And is it because they get funding per patient anyway, whether people are seen or not? As I say, I do hope pharmacies start issuing prescriptions soon as it has been planned because frankly, this is ridiculous. Again, I do not blame the reception staff, they only do as instructed.
GP surgery review: kingfisher-medical-centre
Title: Really disappointing practice
Rating: 1 out of 5
Visited: June 2023
Really disappointing practice. Takes forever for the reception to pick up a call and then when they do the waiting time for appointments is good couple of weeks. Called them as I am 32 weeks pregnant and need a prescription for hay fever medication and was told that the next appointment is in 6 weeks! Additionally, there’s no emergency appointments and the only advice is to go to the A&E for a hay fever prescription which sounds simply ridiculous. It is simply not a helpful practice at all.
GP surgery review: kingfisher-medical-centre
Title: Wouldn't recommend
Rating: 2 out of 5
Visited: February 2023
I have had multiple occasions where it is extremely hard to book an appointment through this GP. End of last year I managed to get an appointment in the 2 weeks (after being severely dizzy for multiple days), and this February '23 the next available appointment (phone) is on Mid-March. The next available f2f appointment is towards end of March, meaning the queues are 1.5 months long? 

That being said, the times when you manage to book an appointment, the doctors are lovely. However, they are clearly having too many patients registered with them, as only getting through to the reception can take many attempts over the course of days.
GP surgery review: kingfisher-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: December 2022
I do not know what happened with this surgery!!!! ??? When it was Mornington surgery, you can have appointment even the same day. Now, when 2 surgery became one, it is terrible. They do not have appointment at all. Need to call in the morning 40 ar 50 times until reception will answer you. You can die, but there is no appointments. Their advice , call 111. After when you call 111, they will return you for your surgery . You can wait phone call from surgery a few days. They do not care.When you tell them that you need antibiotics, reception advice you to wait for 2 days. They do not listen . I have a big infection of the leg. It was a battle to speak with Dr and have a prescription. Even my husband call them. It is shameful what is became. I hope that CQC can check them. Surgery like this need to be Named and Shamed. I will not reccomend them.
GP surgery review: kingfisher-medical-centre
Title: Unhealthy Service
Rating: 1 out of 5
Visited: December 2022
I have been with this Surgery since 2019 and in the beginning the services were great and I could not complain.  Appointments to see a doctor and phone call to book one was excellent to say the least. However,  since their merge with another Surgery, its been hell trying to get an appointment. Staffs no longer pick the phone calls  you could be trying to get someone to pick your call for over 40 mins without luck some days, and when you eventually get someone to pick the call, they don't have an appointment for weeks to see the doctor or to get a doctor's telephone appointment.  Its really sad because sometimes myself and my children will suffer in agony with our symptom which will go on to get worse without proper or adequate medication. They also don't have proper follow up for blood test results, scan or xray result that needs a medical follow up. Sometimes when I call up for a follow up advice on medication after being referred to the main hospital by one of their Doctors, they would not find their own correspondence to me via post on their system. Its really sad because I have been going through pain for a condition that they should have started me on a medication for weeks now and they have not. I have been going through pain, waiting for them to get me seen by a doctor. I have now decided to change from this practice because I don't feel like my health condition can get the necessary support from them.
GP surgery review: kingfisher-medical-centre
Title: Great staff but bad service/management
Rating: 3 out of 5
Visited: September 2022
I've been using this GP for the last 3 years and until the merge with Mornington Surgery I could only say good things about it. After the merge, only 1 out of 8 phone calls are answered,  I've been waiting for a recurrent prescription for 3 weeks, after 3 requests. Still no answer. I can't complain about the staff (receptionists + nurses/doctors) but everything that relates to the service itself is a pain.
GP surgery review: kingfisher-medical-centre
Title: Excellent practice!
Rating: 5 out of 5
Visited: March 2022
I had an amazing experience at Kingfisher. The nurse was very sweet and accommodating and she patiently explained everything and answered all of my questions! The receptionist was very nice and helpful too. Thank you!
GP surgery review: new-cross-centre-(hurley-group)
Title: Shambles
Rating: 1 out of 5
Visited: May 2023
It has become increasingly difficult to contact this surgery via telephone for anything as simple as collecting a form. I was on the phone at 08:48 and waited till 10:50 when the phone was cut off without an answer. This was two hours wasted for nothing. I think this surgery must do better than that. An equitable way must be found to make sure patients can communicate with the surgery. This is unacceptable and must stop immediately.
GP surgery review: new-cross-centre-(hurley-group)
Title: Receptionist is a disgrace
Rating: 1 out of 5
Visited: February 2023
They keep making mistakes with not issuing scripts after being asked repeatedly, back and fore between Chemist and Surgery and all the receptionist says is come back tomorrow! and then tells me she is sick of me and to find another practice!! how can these people get away with it????
GP surgery review: new-cross-centre-(hurley-group)
Title: Fabulous care
Rating: 5 out of 5
Visited: August 2022
Attended for a blood test. Due to grandsons parents having a problem I needed to provide emergency childcare and bring him with me. Support workers communication was second to none and partly as a result of this, when grandson had to be admitted to hospital shortly afterwards he was amazingly calm having his own blood tests despite being distressed having a cannula for  iv antibiotics.  The support workers experience shone through and I wanted to make sure the surgery is aware . I am equally very satisfied with the GPS professional support at a time where I have needed this and the staff on reception who do an amazing job . Thank You.
GP surgery review: new-cross-centre-(hurley-group)
Title: Poor Service Long waiting times
Rating: 1 out of 5
Visited: July 2022
They took 5 days to call back from my concerns regarding spots I weren’t sure about, when I called to find out what’s going on with the diagnosis they told me they need more images. If I hadn’t called it would have been ignored and not followed up. I sent further images and had to wait another 4 days before they called to say I should bring my 2 year old in for them to examine it. I got given a appointment that day and attended the practice 20 minutes before the appointment but still had to wait 2 hours after my appointment time for the doctors. Staff at this practice are very oblivious to their patients and rather rude with their communication, it seems there’s only 1 doctors but they are overwhelmed with patients and lack competence to have a system to provide the necessary service of care when operating as service providers.
GP surgery review: new-cross-centre-(hurley-group)
Title: Awful
Rating: 1 out of 5
Visited: June 2022
I was given the wrong strength medication, luckily I knew it was the wrong strength or it could have been dangerous.
Also, I was asked to make a doctors face to face appt as I have bad earache but you have to phone up on the day. This means taking a day off work to phone up when you probably won't get an appt for that day anyway! They would not let me make an advance appt so I could take time of work and when I questioned this put the phone down in me. Now I have no choice but to go to A&E