janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: wateringbury
Title: Brilliant Drs surgery
Rating: 5 out of 5
Visited: August 2022
I have been with this surgery for 22 years and never faulted them. They are Brilliant.All drs an nurses are really lovely and caring, don’t have to wait in queue for ages like my friend do with their drs to get through by phone.  You are given choices to either book on line or phone , which is nice. I would very highly recommend. Well done wateringbury Drs and staff good all round team work.
GP surgery review: wateringbury
Title: Excellent
Rating: 5 out of 5
Visited: July 2022
First experience of surgery having recently moved to the area. Excellent service, from booking a non urgent appointment and the practice reception. Seen by a wonderful GP. Sat in front of me and looked me in the eye, only glanced at the PC to check my medication, I felt listened to and he took his time to explore my concerns and carry out an examination, I can only describe the appointment as exemplary. Thank you for such a wonderful and positive experience, you are all doing a marvellous job in difficult circumstances and I am very grateful.
GP surgery review: wateringbury
Title: Superb service always.
Rating: 5 out of 5
Visited: March 2022
This practice is absolutely brilliant. I have always managed to get an appointment on the same day for urgent care.

They picked up on my malignant melanoma during the covid lockdown and had me referred so that it was removed exactly 14 days after the initial suspicion.

More recently they have provided Ukrainian language NHS registration forms for our refugees so that these were ready in time for their arrival.

I am very fortunate to be in the catchment of this great team.
GP surgery review: wateringbury
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2022
Diabetic foot review.  Excellent, considerate and very friendly care from the 3 practice team members. Thoroughly nice people who were very pleasant and professional throughout.  Efficient but not rushed in anyway. I am so glad that I recently changed to this practice.
GP surgery review: wateringbury
Title: Great experience
Rating: 5 out of 5
Visited: January 2022
This is the first time using this practice since registering with them. The receptionist I spoke with was very friendly and understanding of my issues and advised me what I needed to do. She was very concerned about me and made sure I was offered help the same day if I thought I needed it. It wasn’t an emergency situation and so she advised me to call the following morning at 08.30, which I did. Luckily I spoke to the same lady and she then arranged for a GP to call me that morning, which he did. I then received an appointment that same afternoon and found everyone at the surgery extremely welcoming and friendly, yet professional. 
I would just like to say thank you to all the staff and to say carry on the great work that you all do under very stressful conditions.  
Thanks again
Mr Woodcock
GP surgery review: west-malling-group-practice
Title: Thank You
Rating: 5 out of 5
Visited: January 2024
Despite the pressures of existing NHS problems the personnel has always been most helpful, kind and caring. I feel every effort is being mde to meet the demands of patients and improve contact and service. Unfortunately I have recently needed considerable help/care for both my husband  and myself and hopefully now getting back on track. Thank you to everybody in the practice for endeavouring to imorove and keep up to date under such pressure.
GP surgery review: west-malling-group-practice
Title: Helpful receptionist
Rating: 4 out of 5
Visited: October 2023
Like many doctors surgeries it is challenging getting an appointment but I have to say that despite this structural problem the receptionist I spoke to on 17/10/23 was incredibly helpful during a very stressful situation for me and I'm very grateful.
GP surgery review: west-malling-group-practice
Title: Locum Doctor
Rating: 2 out of 5
Visited: September 2023
Generally I am very exasperated by the service you offer my family. 

I find the reception staff very officious. I find the booking system antiquated. 

However, I made an appointment today for my daughter. She was greeted by a very kind and patient doctor who went out of her way to discuss my daughters symptoms with her. Bea is 8. Taking the time to cover all bases my daughter left reassured.

I do hope you can pass on my thanks to the doctor.
GP surgery review: west-malling-group-practice
Title: Great experience
Rating: 5 out of 5
Visited: August 2023
After so much negativity about west Malling Group Practice I just wanted to feedback about my experience today. I attended the surgery to make an appointment and made one for the same day no problem at all. Pleasant helpful reception staff. 
I saw the Dr who was so helpful attentive and listened to my concerns. Giving a diagnosis and treatment plan and gave me plenty of time . Thank you so much
GP surgery review: west-malling-group-practice
Title: Friendly and efficient help from receptionist and nurse.
Rating: 5 out of 5
Visited: August 2023
I had an unusual repeat prescription request which was dealt with in a very helpful manner. I then enquired about another matter and was able to see the nurse shortly afterwards. The nurse was also friendly and efficient and skillful.
GP surgery review: west-malling-group-practice
Title: Really good receptionist contact
Rating: 4 out of 5
Visited: August 2023
Both today and yesterday I called the surgery to try and make an appointment with a GP. I need a referral letter so that I can have an private X-ray on one knee. The Receptionist I spoke to had to double check with colleagues as she was new to the job, but she went out of her way to sort my neds out. I was very impressed with her customer service...well done!
GP surgery review: west-malling-group-practice
Title: Excellent care and attention - Thank you.
Rating: 5 out of 5
Visited: May 2023
A very caring doctor has seen me a few times over the last 2 months and has helped me on the road to feeling a lot better.  Thank you so much for your immediate understanding of my complex situation that you helped me with.  Don't know what I would have done without you.  Thanks!
GP surgery review: west-malling-group-practice
Title: Can’t fault the service
Rating: 4 out of 5
Visited: March 2023
I phoned this morning to try to get an appt for my husband. Wasn’t very hopeful of even getting through on the phone let alone getting an appt. How pleasantly surprised I was. I phoned on the dot of 8.15 and requested a call back which
I got and hubby was given an appt at 9am! I must admit luckily I don’t really have cause to use the surgery very often but when I do, I have always been satisfied with the service received. People are always quick to complain so I wanted to give them praise where it’s due
GP surgery review: west-malling-group-practice
Title: Great service
Rating: 5 out of 5
Visited: February 2023
Came up this morning with mum bit of a mix up but the young lady at reception was superb understanding and so helpful and the young lady we saw absolute star .
Just wanted to say thank you again we are all to quick to moan in this day and age but you all do a fantastic job superb.
GP surgery review: west-malling-group-practice
Title: Good experience
Rating: 4 out of 5
Visited: February 2023
I would like to thank West Malling Group Practice and the National Health Service for the service I recently received.  I saw a  GP on 3 February about some suspect patches on my skin which he assured me were nothing to worry about.  16 years ago I was given the same diagnosis to a changing mole which turned out to be malignant melanoma which spread to my lymph gland so I was still concerned so he said he'd refer me to a consultant. On Monday I received a dermatology appointment at Borough Green which I was unable to keep as I would be on holiday.  I phoned to rearrange and was lucky to get an appointment the following day due to a cancellation. The consultant confirmed the original diagnosis so I'm totally reassured that I have nothing to worry about.  Both the GP and consultant realised that I needed reassurance and I'm so grateful for their patience with me.  Less than 3 working days to achieve this with the current problems within the Health Service is very gratifying. Can I also recommend that patients make use of the blood pressure monitor in the waiting room at Kings Hill.  I did and was surprised to find that my reading was high but am being monitored now, again very speedy response.
GP surgery review: bethesda-medical-centre
Title: Unfriendly admin staff
Rating: 1 out of 5
Visited: November 2023
After confirming over the phone that I was able to pick up one month emergency contraception pill with admin staff, I came in person to the reception to action this, and at first the receptionist said I wasn’t able to action this prescription, when a) it was confirmed over the phone and b) I’ve actioned this beforehand in the past. Then, I explain that due to no appointments for the rest of the month, my annual check was not until December, and I only have 1 week left of the pill, the receptionist then says that I have an appointment booked, yet it’s the 7th November and the check is not till the 13th December, how does this receptionist not compute that it’s simply more than 1 week between these dates? It’s basic maths, is that not required even for an entry level role? Overall, the experience which was meant to be very straightforward and standardised, was long winded and annoying due to incompetence of admin staff.
GP surgery review: bethesda-medical-centre
Title: Terrible communication
Rating: 1 out of 5
Visited: July 2023
Admin staff talk to me as if I’m beneath them and not worth their time of day. It comes across from nearly all staff that as a patient with additional needs I am seen as being difficult on purpose. There are two great Drs I’ve seen who genuinely have empathy and are sensitive to my needs but the rest of the staff have been awful. I don’t intend to make a complaint as doing this in the past about another issue has led to punitive care. There needs to be a way of patients being able to communicate with the practice manager where there are persistent issues. I’ve been trying to arrange a meeting for three years but this has been refused.
GP surgery review: bethesda-medical-centre
Title: Rude and uncaring
Rating: 1 out of 5
Visited: July 2023
Staff on reception are really rude , I get anxious about speaking to them as I don’t like conflict. I got issued the wrong prescription so was told to come in to speak to the prescription clerk, when I got there they told me the prescription clerk was upstairs, I’m disabled so couldn’t do the stairs, they eventually phoned and asked the prescription clerk to come down saying “yeah she’s apparently disabled so can’t do the stairs “ whilst laughing. She then said the clerk doesn’t have time to come down so you’ll have to phone up and get another appointment to ask for the right prescription. I decided just to go without the medication from now on as I always leave feeling worse than I was. Staff need to understand that we are human and understand the harm it causes being rude and dismissive to patients.
GP surgery review: bethesda-medical-centre
Title: Inaccessible, Unavailable, Unreachable!
Rating: 5 out of 5
Visited: July 2023
Weeks and weeks of calling and being cut off in the queue after hanging on for hours. Does not matter if you call at 1 second passed 08:30 or later in the day, the phone queue will be in double digits!
Patient Access service does not allow appointments to be booked on-line; constant message saying you have booked the maximum number of requests - although no booking requests have been made!?
You do get the odd text from them asking for you to arrange a routine review, but again, why bother, you will not get through (or at the best spend days trying!).
I've been informed by other unfortunates that are 'serviced' by Bethesda that the only way is to turn up at 8am (or 7am on a Friday) and queue to ask the receptionists for an appointment! But, be prepared to wait several weeks for your GP!
Not sure why I'm wasting any more time on this review, I doubt there will be any response! 
If you are reading this and the others below / above, which are in the same vein, please, please for the sake of your health consider finding another GP Practice, that is what I'm off to do.
GP surgery review: bethesda-medical-centre
Title: Sick joke
Rating: 1 out of 5
Visited: June 2023
This place is a sick joke. I filled in an e-consult form on behalf of my dad because we wanted to request long-term antibiotics for UTIs and were told he'd have to fill one in to get it seen to. He has collapsed several times, been taken to hospital in an ambulance and two hospital visits. Most recently he has been injured from collapsing and is in a lot of pain in his foot, ankle (which is swollen), knee, hip, back, shoulder, neck. To submit the e-consult form I had to pretend he doesn't have cancer or is not having cancer treatment, otherwise the form stops and you cannot proceed. So I filled in all his injuries, filling in his pain levels (8 and 9s, he is in so much pain that nothing else matters!), his collapsing, his UTIs causing hospitalisation. I submitted the form a week ago. I asked my parents if they've heard anything yet. Yes, my dad will have a phone call appointment sometime.... What is wrong with this place? You need to physically see your patients! How can you assess his injuries, his mental health, his deterioration from his cancer and ongoing horrendous pain!! He's my dad! He needs actual care and help at this super difficult time, he needs to see a GP!
GP surgery review: bethesda-medical-centre
Title: Upsetting experiences
Rating: 1 out of 5
Visited: June 2023
I struggle to access GP care due to previous traumatic experiences. I keep finding that staff are rude and speak harshly both over the phone and in person. When this happens I instantly panic and have to tell the person to stop as I need to leave. They then get worse and on three occassions have started actually shouting at me. I've never raised my voice or been rude and they know on my file I have panic attacks easily when attending medical care so I don't understand why they don't try and help me and instead just act like I'm being difficult. My PTSD is a disability and instead of being helped to access care I'm being almost blocked.
GP surgery review: bethesda-medical-centre
Title: poor phone service & repeat prescriptions
Rating: 1 out of 5
Visited: January 2023
I signed up for the new online repeat prescription service . I put my order in on the 7th January ,  I gave them 7 days before going to the pharmacy to collect , Only to be told they have nothing for me.  I was told by the pharmacy to contact the surgery . But to press 2 for prescription service . I waited till the process completed , The phone was ringing . No answer . Then a recorded voice came on telling me there was nobody to take the call  , I tried again 2 days later . same experience . I have sent them messages twice . Still no prescription . Bethesda used to be a great place , I am not sure what happened .
GP surgery review: bethesda-medical-centre
Title: Wouldn't recommend
Rating: 1 out of 5
Visited: August 2022
Long queues on the phone and a rude reception team. When I spoke to someone on the reception the lady wasn't very friendly, kept on interrupting me before I got to speak and was quick to get rid of me, felt like a burden.
GP surgery review: bethesda-medical-centre
Title: Helpful GP call
Rating: 4 out of 5
Visited: June 2022
I had a GP call back this morning. He was extremely thorough, kind and helpful. He immediately sent a prescription to the chemist who kindly delivered it for me within the hour. In these difficult times I call that great service. Thank you
GP surgery review: bethesda-medical-centre
Title: Poor Service
Rating: 2 out of 5
Visited: June 2022
My elderly mother had been feeling really poorly for 6 days gradually getting worse and was practically bed ridden. I attended the doctors to book a doctors appointment in person as you cannot ever get through on the phone, only a telephone appointment could be booked. The telephone appointment went ahead and they prescribed antibiotics as suspected an infection. Doctors requested a sample was brought in to send away and to ring back two days later, which was done yet no result and told to ring back 3 days later, same done and was told sample was in but doctors hadn't had a chance to look at it yet ring back in 2 days time making it a week since sample taken in. I do hope my mum doesn't have anything really bad.
GP surgery review: mocketts-wood-surgery
Title: Great practice been there for years
Rating: 5 out of 5
Visited: April 2023
For instance I had a colitis flare up and in half an hour of me contacting them I had the medicine very quick
GP surgery review: mocketts-wood-surgery
Title: A General Review
Rating: 4 out of 5
Visited: March 2022
Mocketts Wood continues to be one of the better medical practices in Thanet, with good nursing and doctors 

However they have yet to resume their previous walk in surgery on Monday and Friday between 9am and 1pm. 

Given a degree of cooperation with staff and patients regarding masks and Covid this could work very well indeed in reducing appointment work load

In addition the Surgery has a big garden where a tent could be pitched (Mocketts Wood have done this before) to reduce further any infection risk

I look forward to seeing a resumption of this service
GP surgery review: northdown-surgery
Title: Medication review
Rating: 1 out of 5
Visited: January 2024
So I done an econsult for my medication review, dr rang me 2 hours after my appointment time and it was obvious she hadn’t even read my notes as just put it down to anxiety and depression when I was out on those certain tablets for a different reason. Anyway said Dr wanted to re-refer me back to the Beacon to which I declined and said absolutely not as in the last year I’ve been passed from pillar to post going from the GP to the Beacon and so on the Beacon don’t care and it shows, but then neither does my GP any who I was told said Dr would book me in with one of the mental health nurses all well and good accept the mental health nurses only work once a week and if you’ve already seen one you have to see the same one which I’ve never heard of and think is just ridiculous. And that said Dr would speak to another Dr and come up with a plan on what to do and find out where else they can refer me to for help rang last Monday to find out what was happening as I hadn’t heard anything to be told by the receptionist oh yeh ill speak to said Dr which won’t be till the afternoon and see what she advises and ill give you a call back never received the call back and still a week later I haven’t heard nothing. The nhs is going to downhill especially for mental health once you have a specific diagnosis of bpd you get labelled and no one wants to help let alone do anything, I’ve also told multiple health care professionals that I think I could also be bipolar as I have traits of it and I just get laughed at for it so at this rate I think it’s time to go private as it’s the only way I’m going to get the help I need and want
GP surgery review: northdown-surgery
Title: Unorganised chaos
Rating: 1 out of 5
Visited: November 2023
I’ve been waiting for a Dr to fill in an ofsted form for three months, each time I call, email or visit the surgery I’m told it’s with the Dr. Three times now I’ve been told ‘the Dr is doing it today’ My family can’t continue to work without this form. My wife’s surgery took 7 days to complete and return the same form. I also had my DVLA forms lost and then take twice as long as the deadline given by the DVLA but when I chase both up I’ve been spoken to as if I’m a nuisance or not being patient. This is peoples lives that are being disrupted so when we call to enquire please at least have some compassion rather than act like we need telling off.
GP surgery review: northdown-surgery
Title: Phonecalls
Rating: 3 out of 5
Visited: November 2023
I rang the surgery this morning for a routine enquiry. I was 3rd in the queue. Oh not bad I thought. Won’t be long. 20 minutes later I hung up.
GP surgery review: northdown-surgery
Title: A review on my tablets
Rating: 0 out of 5
Visited: August 2023
I had some blood tests, then I had a text from the surgery to make an appointment. That was two weeks ago.  
I filled a form in online, they sent me a text saying someone would get in touch with me, nobody did.  
I went to see them and was told the doctor was having a day off, and they would leave them a message to phone me. Lo and behold, nothing.  
I phoned again, but the doctor had left. I was told I was not on the list to have a call and the next day the doctor had a day off, so they would leave a message for the doctor to say I am chasing it up.  
I am still waiting to see what happens.
GP surgery review: northdown-surgery
Title: Finally Sorted
Rating: 3 out of 5
Visited: July 2023
Finally spoke with a Dr today and after some confusion, my query anmd issue has been finally resolved. I missed some calls and to the Dr/Surgery they did call back.I do believe there needs to be alot of work carried out to get the surgery (and that’s not the building) back to what it used to be as I always thought it was amazing and still can be. So thank you Northdown Surgery for sorting finnsly
GP surgery review: northdown-surgery
Title: Terrible level of care and service
Rating: 5 out of 5
Visited: June 2023
I submitted a form on the 06/06/2023 and was told by reception at the time it takes a maximum of 4 weeks. I have now been chasing this form for 2 weeks and I am been given nothing but a run around. The form is to confirm that I have not been treated for certain issues so I can go private. This surgery is widening their catchment area but yet cannot deal with what patients it does have. I find anytime I am dealing with the surgery it is stressful. Can this Healthcare practitioner’s questionnaire please be filled out ASAP.
GP surgery review: northdown-surgery
Title: Unable to get an appointment
Rating: 1 out of 5
Visited: April 2023
Terrible serive and level of care!!

Received a message a week ago from the surgery to get an appointment regarding my results. Since then i've now rung them twice (30+ minute calls) "all appointments have gone" Been in the surgery 3 times was told "all the appointments have gone" and on the 3rd time, You cant come in to book an appointment you should do it on the phone, but was told to ring them after the bank holiday as they will have 1 and only 1 appointment available for the doctor i need to see. Phoned today, 17th in the queue, what a surpise all the appointments have gone. So i guess i give up now as im wasting my time trying and put my life in their hands.
GP surgery review: northdown-surgery
Title: Chronic pain not taken seriously and no apts!
Rating: 1 out of 5
Visited: January 2023
I saw the GP end of last year about chronic and severe lower back pain that has been getting gradually worse over the last couple of years. I asked for an xray as it does not feel muscular. Refered for physio, who said I should take up pilates!! I am not lazy or inactive and have been made to fele like this pain is my fault. The physio said it is probably due to damage from an old injury and if I had an xray or MRI it would probably just show more issues than expected and lead to further treatments. Isn't that the point? I am now finding it impossible to get an apt to see GP to ask again for an xray. Meanwhile i'm in a lot of pain, all of the time, and pilates is not going to help. I expect this pain to be taken seriously and be written off as back pain due to inactivity when it is clearly the other way around. I will try again to call through and get an apt but I am not hopeful that my back will ever be properly looked at or treated. This is not good enough.