janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: aberfeldy-practice
Title: Excellent service
Rating: 5 out of 5
Visited: May 2022
I requested a repeat prescription online. The practice texted back immediately to say I was due a medication review and should contact them. I rang reception to ask about the review. A doctor called me back within 2 hours, discussed my health, asked me to come in for a blood test and organised my immediate medication needs in the meantime. I have an appointment for the test in a few days when it’s convenient for me. Brilliant service.
GP surgery review: aberfeldy-practice
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
I've been with the GP since 2016, this is one of the best GPs I've ever had. Staff are friendly and helpful, easy to book appointments with them especially since COVID when most consultations are done via phone call and usually I get an appointment within half an hour of making the request. Also easy to schedule tests with them. Couldn't recommend more. Sad I'm moving, wouldn't want to leave this GP
GP surgery review: aberfeldy-practice
Title: Terrible
Rating: 1 out of 5
Visited: April 2022
Left me with extreme back pain with a history of a slipped disc and degenerative discs. Their treatment advice was to ring back again in a few days if I’m still in pain. Due to a lack of treatment I can no longer carry out every day tasks you know like walking.
GP surgery review: gough-walk-practice
Title: Excellent caring staff
Rating: 5 out of 5
Visited: July 2023
Would just like to say thank you to staff at reception and my doctor for the advice yesterday and previous days. 
Have not long finished cancer treatment i.e radiotherapy, chemotherapy and brachytherapy all I can say is that it’s been very hard plus now I’m going through sudden onset menopause it really is not nice at all but I can say the reception staff each and every one of them and doctors have been amazing and I couldn’t thank them enough. 
If it wasn’t for the nurse noticing something during my smear in December and quickly sending me for a colposcopy I wouldn’t know where I would be today she is a godsend.
I would definitely recommend anyone to this practice as they are brilliant. 
Yes times are hard right now and I can see people have said it’s hard to get through on the phone but I can only imagine how busy they are. 
Keep up the good work guys on a scale of 1 -10 I would give you a 11 all day long.
GP surgery review: gough-walk-practice
Title: Waiting ages to get through
Rating: 4 out of 5
Visited: July 2023
I phoned on Monday to book an appointment, couldn’t get through. I rang on Tuesday at 8am waited 50mins then hung up. Went to the surgery on Wednesday I was given an app to book the appointment as all appointments had gone, I tried the app but it didn’t work. I rang on Thursday at 8am and waited 1hour 18mins before I got through, again too late as all appointments had gone. Tried the app but still not working. Went into the surgery on Friday and spoke to a receptionist, no appointments and I should use the app or go there at 8am, I asked for another app to be sent to my mobile as I don’t think the previous one worked, she did this but told me I should use the app 8am to book.
Whilst I understand the pressure the receptionists are under I do think that waiting so long on the phone to get through is really frustrating, maybe this should be looked into to see what can be done so people are not waiting so long to get through.
GP surgery review: gough-walk-practice
Title: Can not speak to a gp
Rating: 1 out of 5
Visited: June 2023
I can not make an in person or online appointment to speak to a gp.

I have had to call 111 to get any medical advice.

There is no point in me belonging to a gp practice whe I can not see a doctor.

Do not use this go practice, they are not fit for purpose.
GP surgery review: gough-walk-practice
Title: Doctor applications system
Rating: 1 out of 5
Visited: June 2023
Doctor appointment are very few, call the GP just at 8am for the appointment but get queue of 19, after long waiting about 60 minutes call received and informed me no more Doctor appointment available today and suggested to call next day again.
But question is how many patients serve per day?
Very disappointing doctor appointment system
GP surgery review: gough-walk-practice
Title: Difficult to get the support I need
Rating: 2 out of 5
Visited: May 2023
There don't seem to be any opportunities to have an in person GP appointment and there are very limited times that I can leave an e-consult - usually just 9-5 Monday to Friday and many of these days the e-consult is closed without a clear reason. Today, at 8.30am and every time I have checked since, it says that requests have reached their capacity, so I have been unable to fill in an e-consult form. I find phone calls very difficult and struggle to get me words across over the phone - I would much prefer an in person appointment or at least the option to write down what I need to say. As the GP calls back at any time and I can't predict this I'm often in work and so can't be open and communicate what I need to. When I called today, the phone call starts with extremely outdated Covid advice which should be changed.

During my phone calls with GPs I am often asked the same background questions every time. There doesn't seem to be any record of my symptoms or handover between appointments, and it can feel like starting from scratch every time. Have found a couple of receptionists and GPs that I've spoken to be more compassionate, but this has felt a little hit and miss and lacking in continuity which increases anxiety before calls as I don't know what to expect. On my most recent phone call with a GP I was given a slightly wrong prescription and contradicting instructions on how many to take each day. I've also had to frequently pay double for prescriptions as they have been written as the different doses of the same one medication that I take have been written up in two separate prescriptions.
GP surgery review: gough-walk-practice
Title: Immature call handler at 8am
Rating: 1 out of 5
Visited: March 2023
For some odd reason they have chosen to allocate quite possibly the rudest call handler at 8am. I am facing very serious health problems, I’ve called at 8am and this specific woman handles my calls and randomly hangs up- deliberately as she says “bye”. I’ve had to result to going to Urgent care as I’ve tried for the past 3 days to book an appointment and the same woman hangs up on me.
GP surgery review: gough-walk-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: March 2023
Your Review:  I know you can never get face to face appointments anymore, but I did a online consultation on Friday asking for a call before 3pm. They say you will be called within 2 working days, yet 7 days later I get a call at 16.30 when I am driving at work the Dr leaves me a message that he will call back later, which he never does, so I am now having to wait till Monday to call them again. No wonder A and E is overwhelmed. Disgraceful
GP surgery review: gough-walk-practice
Title: Going from Bad to worse
Rating: 1 out of 5
Visited: February 2023
It has become almost impossible to see a doctor, you have to fill in an online form in order to be triaged for a telephone consult with a doctor, so today I tried to do just that to find that they have temporarily disconnected that service and it will be open again on Monday . I’m in pain now and have no way of getting help, rang the practice to be told do an online request, told them that was impossible as they had turned off the service and they said “oh well, you will have to try again Monday !” This practice is failing patients on a daily basis and there excuses don’t solve anything. Receptionists tell patients to go to an already over crowded A& E for minor ailments. It’s about time it improved or the CQC put it into special measures
GP surgery review: gough-walk-practice
Title: Unable to see a DR
Rating: 1 out of 5
Visited: January 2023
I can not even log a request for GP advice via the app, unable to speak to someone, since the surgery is operating from the same building as All Saints Practice, they share the same building, receptionists and other resources so should have more GP's available not less.

So where has all the money gone that should be saved from two surgeries operating from the same building?

Seem's like financial mismanagement by whatever private company runs this surgery!
GP surgery review: gough-walk-practice
Title: Tear this surgery down!
Rating: 1 out of 5
Visited: January 2023
Going to try very hard to keep this clean and straight to the point, receptionists, get rid of the lot of them! Basic English and empathy is a mental challenge for them yet when they do answer the phone they have the belief that they have a right to know your medical history and issue, your a receptionist! Pipe down! The manager of the surgery, pfffft! The man has trouble managing to tuck in his cheap shirts let alone manage a surgery, swans around clueless about what’s really going on, do him a favour and get rid of him. Doctors can’t say much of as it’s the untrained circus that’s around them that need to get completely replaced, every time I call have to call this place the second a receptionist with a medical degree answers she immediately steps on my last nerve, no basic telephone manner, unable to understand or speak basic English and only good for one thing, nothing!!! Serves me right as I have been warned to not sign up as a patient at this surgery and clearly I thought I knew best till I met the receptionists from hell! They have absolutely no respect for patients and will not hesitate to belittle elderly patients who struggle to speak as this I have witnessed personally. Either tear this place down with the receptionists inside or once again get rid!!
GP surgery review: island-health
Title: From Great to Bad to Great to worse!
Rating: 2 out of 5
Visited: July 2023
What is this diabolical new appointment system, where one cannot pre-book appointments? I have tried to make an appointment for my toddler for almost 2 weeks; on the E-consult from 7:50 sharp for the 8am opening and by 08:10 on the phone - the same message - you have no appointments available. Whilst, I appreciate the constraints the practice experiences having been a patient for almost 20 years - and often, been compassionate and understanding when the service has fallen short of patient standards. I cannot simply reason with how this could be safe - when a mother cannot make an appointment for her 2 year old for almost 2 weeks? Appalling!
GP surgery review: island-health
Title: Wasted my time once again
Rating: 2 out of 5
Visited: June 2023
I had a blood test appointment and as always there was an issue.. The nurse was not able to see the request on the screen and she told me to talk to the doctor again to send a blood test request. It’s not the first time happening, I hardly book an appointment with the nurse then she tells she can’t see the request on her screen. I’m not sure if the doctor is not able to use the system or the nurse is not able to see what requested.. waste of time…
GP surgery review: island-health
Title: Swift response
Rating: 5 out of 5
Visited: June 2023
I submitted an online consultation on the morning. I was contacted within an hour and offered an appointment that afternoon
GP surgery review: island-health
Title: Amazing Service
Rating: 5 out of 5
Visited: June 2023
Saw GP yesterday afternoon- got a text through with an appointment with sdec tomorrow morning
Another Doctor called to check that I gad received an appointment 
Called GP surgery spoke to Receptionist who was super friendly and efficient
Very impressed!
GP surgery review: island-health
Title: Terrible service
Rating: 1 out of 5
Visited: June 2023
I can’t believe how bad GP surgeries have become and why is it so difficult to get an appointment? Online consultation system is so confusing also I couldn’t access it even first thing in the morning, I was on it at 8am and same message keeps popping up to try again the next day and on the phone the receptionist says maybe the capacity has reached for the day how is it that possible at 8am that’s when both the online and phone system opens. It’s all lies very disappointing and shocking how bad things have become since I last visited the surgery. I don’t often visit or call the GP didn’t realise it’s become like this. Receptionist on the phone are rude sound so miserable and unhelpful, I mean if your not happy go into another profession why ruin the mood of others. I’m very upset I’ve been with Island Health my whole life this is not how it used to be. I’m sure the management have changed and it’s terrible now!
GP surgery review: island-health
Title: Best GP in Tower Hamlets
Rating: 5 out of 5
Visited: May 2023
Despite all the challenges of a growing population and reduced funding, Island Health has been providing an excellent service to our local community in the Isle of Dogs. The doctors are always helpful, always considerate and reply to consultation requests in a timely manner. Our whole family is very lucky to be looked after such a fantastic group of clinicians. The specialist nurses are also very excellent. Thank you Island Health for all you’ve done for us over the last 20 years.
GP surgery review: island-health
Title: Real people!
Rating: 5 out of 5
Visited: May 2023
Something's changed....something good ..I've been feeding back about the impossible telephone service for some time...you've changed it ..it's great! Your new patient navigators are real people who ..so far..have put me through to the right services at the right time. I wait in a q still...but it's a lot less time. Thanks for changing this ...your staff are excellent...not perfect..nothing is...sometimes I need to re state and explain...but thank you very much. This decision has transformed my experience with you. Bravo to the decision makers who have obviously listened to patient feedback.. and acted. Almost make me want to resume my career in service improvement!
GP surgery review: island-health
Title: Extremely disappointed
Rating: 1 out of 5
Visited: April 2023
After a month in which I had few  phone consultation concerning about my health, I was able to book a face to face visit today. On arrival I was waiting 10 min to speak with someone about my appointment only to be told it was past my appointment and the GP wouldn’t see me. I have to reschedule another appointment again tomorrow online, taking again time off work
GP surgery review: island-health
Title: Human touch
Rating: 5 out of 5
Visited: April 2023
Sadly, I have visited this practice 3/4 times in the last month and every single time the team has been extremely polite, warm and understanding. Today the doctor ran the process with me in such a way that made me feel safe. I strongly support these techniques.
GP surgery review: the-barkantine-practice
Title: Problems with repeat prescription
Rating: 1 out of 5
Visited: May 2023
A GP rejected repeat medications without any explanations leaving me without medication for several weeks. Booked a call consultation, but nobody called. Booked an admin request for my medication, and got a message the medication was issued. Requested via Patient Access application and again it was rejected by GP. Can you just learn how to interact efficiently between your own departments, please?  I am just sitting and don't really know what to do next or how to get my medication. Such a simple action and so much pain, this is just ridiculous.
GP surgery review: the-barkantine-practice
Title: Wrong mat b1
Rating: 1 out of 5
Visited: May 2023
They issued the wrong mat b1 certificate required for getting allowance from government because of which my maternity allowance claim was rejected. I wonder how can a practioner make such a mistake of putting the wrong details of doctor. The sign and the details of doctor number does not match. Seems like fraudulent certificate. 
They make the patient wait for more than half an hour while I was 36 weeks pregnant and did not wait for 5 min for me when I was late and cancelled my appointment.
GP surgery review: the-barkantine-practice
Title: Worst practice
Rating: 1 out of 5
Visited: April 2023
The worst GP I have ever met, the doctor doesn't want to do further treatment, give the prescription I could able buy from boots strict away.
The doctor are useless and appointment phone call never succeeded because they only call you 10 seconds.
Never call back, doctor’s suggestion is call 111, the most useless staff.
GP surgery review: the-barkantine-practice
Title: Operator busy
Rating: 4 out of 5
Visited: March 2023
Last 7 days I have been calling the patient advisor team every time I am having to wait behind 10-15 people. Taking upto 45-90 min. These waiting times are unacceptable. The practice should step up its capacity to provide a decent exceptional service quality.
GP surgery review: the-barkantine-practice
Title: The worst gp i have been in my life
Rating: 1 out of 5
Visited: March 2023
It’s absolutely horrible the staff are so rude and receptionist are absolutely clueless they dont know what they are doing, when you call you wait for over 1 hour and then they just cut the call on you , you wait for 4 weeks for an appointment just for them to check for 10 second and say have some antibiotics ( i have been told this for 3 years for the same problem) we have other patients to see , what am i then did i come here for fun
GP surgery review: the-barkantine-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: February 2023
I've been registered with this practice for about 15 years now (long before they moved into the current building). Since I suffer from several chronic health issues, I am something of a "frequent flyer".
Throughout that time, they have treated me extremely well. All of the staff have been professional, kind, compassionate and caring at all times.
I feel very fortunate that I have such an amazing practice on my doorstep.

I honestly can't recommend them enough.
GP surgery review: the-barkantine-practice
Title: Deterioration of services at this practice
Rating: 1 out of 5
Visited: February 2023
I am so disappointed with this practice - used to be OK service but has now got so bad I intend looking for another GP.  I recently had a serious accident and was refused a face to face appointment with GP and asked to return to A&E (who had told me to see my GP if symptoms persisted - A&E were visibly annoyed when I told them what had happed and who asked me to return).  What then followed was a catalogue of disarray including holding on the phone for 39 minutes to get through to Reception (on more than one occasion) to lost paperwork waiting signature.  I eventually resorted to emailing Practice Manager but even that was not responded to by the Manager more a series of text message instructions.  COVID restrictions can no longer be blamed for the awful service received here and I feel sorry for the front desk staff who have to deal with the many, many dissatisfied patients (and believe me I have spoken to a few whilst standing in the queue for ages).  This is the main surgery on the Isle of Dogs so is responsible for the care of thousands of patients - I suggest someone in authority takes a serious review of its service before something serious happens to someone less capable than myself.
GP surgery review: the-barkantine-practice
Title: Womens health
Rating: 5 out of 5
Visited: February 2023
If you need any help with menopause speak with the Womens health doctor.  She has been brilliant.  I was put through many tests before I asked to speak with Womens Health.  All women over a certain age are entitled to HRT on the NHS whether their periods have stopped or not. I didnt know that. It would be great if the other doctors were aware of this too.
GP surgery review: the-barkantine-practice
Title: Best GP practice I've used
Rating: 5 out of 5
Visited: January 2023
The Womens Health doctor here has been so helpful and understanding.  I was given the required medication for peri-menopause.  I recommend anyone needing peri or menopause help to ask for the doctor who deals with Womens Health. 
Thank you!
GP surgery review: the-barkantine-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2022
I have always had excellent professional service from this practice. I feel cared for and have never had problems with the service provided. The advise I received at short notice during the weekend to go straight to A&E, was critical to my health and appreciate the quick response.
GP surgery review: city-square-medical-group
Title: Kind and efficient
Rating: 5 out of 5
Visited: January 2023
The practice is clean and friendly. Automatic on-screen check-in in the waiting room means you don‘t have to queue up for a receptionist. The physio is cheerful and kind, while at the same time making referrals and recommending exercises very efficiently. He communicates very well especially when explaining the causes of my symptoms. On leaving I felt much better than when I went in. The boost is psychological as well as physical.
GP surgery review: city-square-medical-group
Title: Effective and friendly practice
Rating: 5 out of 5
Visited: January 2023
The receptionists communicate well and are friendly and intelligent. The practitioners are very efficient at making sure you get referred to the correct part of the system (the NHS can be very confusing!) while being kind. They make me feel cared for and treat me as an active participant in improving my health.
GP surgery review: city-square-medical-group
Title: Lovely receptionist
Rating: 4 out of 5
Visited: December 2022
This is the only receptionist I'd praise at this practice, she's been at Varma's for many many years and also shifted with them to city square, always helpful, manages to give appointments, makes it easier to deal with!
GP surgery review: city-square-medical-group
Title: Poor service
Rating: 1 out of 5
Visited: December 2022
Busy, long time to answer the phone. Avoided giving me an appointment with a GP, fobbed me off with short term prescription, meaning I had to repeatedly get back in contact with them anyway. Acted like I was in the wrong for wanting to talk to a GP.
GP surgery review: city-square-medical-group
Title: Calling surgery
Rating: 1 out of 5
Visited: October 2022
Called GP surgery for appointment, was given access to "call back service".  I waited 40mins and no call back. So called them again and was in queue for 30 mins then I was cut off. So disappointing. Why is there no access to GP appointments online?
GP surgery review: city-square-medical-group
Title: unresponsive and unhelpful practice
Rating: 1 out of 5
Visited: August 2022
i had an appt for a blood test for which i was left on hold for almost 40 mins before i was able to book the appt  - when I got the results a few days later and I tried to query some of them, i again, couldn't get through on the phone.  I then emailed the surgery asking for the doctor to write an explanation.  I was told I had to make an appt.  as i was not able to get through, i tried the online appt option, i was given a ref no and was told, i would be contacted by 6.30pm on 25th.  that didn't happen. the next morning i got a text message with a comment from one of the doctors which did not tie in with the results I received.
GP surgery review: city-square-medical-group
Title: Horrific
Rating: 1 out of 5
Visited: July 2022
Absolutely awful! I had to go to the surgery last week (after repeated attempts to get an actual face to face appointment). Whilst there, I saw at least three people complaining to the reception staff for failing to do their jobs correctly. I have to make a follow-up appointment to book a blood test but can I get through? Of course not. Since merging, this surgery is dreadful, seriously thinking of going elsewhere, I can't believe how bad things have gotten!