janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-bowery-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: August 2022
I visited today for my baby's 8 week immunisations. The nurse was very reassuring and didn't make us feel rushed or uncomfortable. I didn't realise I hadn't booked in for my own post-partum check, but the practice was very accommodating and managed to squeeze me in! I am very happy with the service today. And I've been happy the previous times I've been to see the GP too. Another great thing about this practice is that you can actually get through on the phone of a morning, and you can actually get an appointment!!! The reception staff are mostly very pleasant too.
GP surgery review: the-bowery-medical-centre
Title: Great GP surgery
Rating: 5 out of 5
Visited: July 2022
Today I experienced a very professional and thorough service and everything was explained very well to me
GP surgery review: the-bowery-medical-centre
Title: Great Advice
Rating: 5 out of 5
Visited: March 2022
Had my smear examination today. The nurse was helpful, full of advice and I felt relaxed and at ease.
GP surgery review: the-bowery-medical-centre
Title: Caring practice
Rating: 4 out of 5
Visited: February 2022
Had to have smear test. The nurse was brilliant  she calmed my fears and was very professional, reassuring  and as such I was calmed of my fear.
GP surgery review: the-crossroads-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: January 2023
I cannot fault anything from the receptionist to the dr. I was treated with compassion and professionalism. The receptionist was very kind and the dr brilliant. He answered all my questions. I would certainly recommend this practice.
GP surgery review: the-spinney-medical-ctr.
Title: Great Practice
Rating: 5 out of 5
Visited: May 2023
I’ve been with this practice all of my life, but have dealt with several practices with other family members - I’ve never come across as one as good as the Spinney, in all aspects.
They are always thorough and fantastically reassuring.
GP surgery review: the-spinney-medical-ctr.
Title: Faultless
Rating: 5 out of 5
Visited: April 2023
I have been to many GP surgeries in my life and this is by far the best.
All the staff are friendly and helpful. Receptionists know how to speak to people and are very kind and patient. The Doctors listen properly and take the trouble to explain things properly. The nurses are lovely and great at what they do. If you want the best care in St Helens,this is the place for you!
GP surgery review: fulwood-green-medical-ctr
Title: Excellent reception service
Rating: 5 out of 5
Visited: November 2023
Unfailingly patient; helpful; empathetic, well informed; go the extra mile; caring. This service is always consisted high and was again demonstrated by this practice’s support staff when sorting out a problem with some medication issues linked to a local hospital
GP surgery review: fulwood-green-medical-ctr
Title: Better than most in Liverpool
Rating: 5 out of 5
Visited: February 2023
Fulwood Medical Centre has been our go-to practice for the past 3 years and I must say our experience has been pretty incredible. Of course they are not perfect but boy, they act so quickly when it matters! Unlike other practices, they worked incessantly during the pandemic and helped us with some very important medical issues.The doctors are always attentive and tend to reply pretty quickly. We have been in other practices in Liverpool and, in our experience, is by far the best. Thanks to all the staff as the receptionists are also attentive.
GP surgery review: gateacre-brow-surgery
Title: Awful
Rating: 1 out of 5
Visited: December 2023
Called up 8am and by a miracle was number 1 in the queue. Call was answered 25 mins later. Yet I was number 1. It has become apparent they are prioritising people who come into the surgery at 8am to get an appointment, yet it is not advertised anywhere that you can do this. They need to have one person manning the people in the surgery and one the phone. More than one on each is most definitely too much to ask. 

The phone menus says that you can come to the surgery between 9-11, yet you cannot, as I tried this last week, arrived at 9am to be told that there were no more appointments left, and was told they don’t do that anymore. Complete false advertising that hasn’t been removed still.

My husband was advised that his referral appointment last week was in the Royal Liverpool Hospital. They said they couldn’t print his letter for him but would write it all down. They wrote Royal Liverpool Hospital. He arrived and it wasn’t there, it was in the Royal Garston Hospital. He missed his appointment.

There is no privacy, shouting all over the reception “what’s up? Well what’s the matter?” it’s private. Have some decorum.

Receptionist, if your not going to acknowledge someone standing at the window, and are instead going to walk away with your lunch to put in the fridge, at least look up to the queue and say “I’ll be right back”.

Lower the radio. Some people are here with acute migraines. And you’ve got the music thumping.

Asked for a telephone consult, was told had to be face to face (hilariously ironic considering a few months ago you couldn’t get near the place) still waiting to be seen an hour after my appointment time. Had to arrange childcare and will now be very late. Ridiculous. 

The place needs a massive overhaul and a competent surgery manager. asap. 

Looking at these reviews they only respond to the good reviews.
GP surgery review: gateacre-brow-surgery
Title: good practice
Rating: 3 out of 5
Visited: October 2023
I attempted to contact the surgery via their call back system
I actually waited 6 hours and never got a call back
The system is a complete failure
Most popular answer is " the person you are trying to contact is busy" which is rather odd as it is an automated service
I find it hard to believe that I was 14th in the queue and still waited 6 hours
GP surgery review: gateacre-brow-surgery
Title: Great experience
Rating: 5 out of 5
Visited: October 2023
Saw the doctor on the same day. Doctor asked if I could remain until the end of Morning surgery to give more time. Rang the hospital on my behalf and pulled out all the stops.
GP surgery review: gateacre-brow-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2023
Excellent service from Gateacre Brow surgery, they really could not hav been more helpful, especially the 2 receptionists that I dealt with, thankyou girls, brilliant attention from GPS also
Well done !!!!
GP surgery review: gateacre-brow-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2023
From reception staff to doctors everybody is polite courteous and willing to help no matter what the problem may be
GP surgery review: gateacre-brow-surgery
Title: Well Done !!!
Rating: 5 out of 5
Visited: April 2023
I have received excellent attention from Gateacre Brow Surgery right down from  the GPs the nurses and receptionists, they  are always very efficient caring and helpful, they have now introduced a sit and wait, which means you get to see a GP on the day which is I’m sure what we all want,   Which is brillian, the team are making every effort to improve and completely overhaul there system to make the sure the patient gets the care and help that is needed. 
thank you for working extremely hard in these trying times
Well Done!!!
GP surgery review: gateacre-brow-surgery
Title: Very efficient practice
Rating: 5 out of 5
Visited: March 2023
I always receive good care and attention from the staff The receptionist s are very helpful dealing with my quieries .the Doctors take the time to listen and explain their diagnosis and which medication I would receive.The nurses are very efficient helpful and caring.
GP surgery review: gateacre-brow-surgery
Title: Terrible Practice, avoid
Rating: 1 out of 5
Visited: December 2022
I've been a patient at the practice for 44 years, it used to be well managed with good GPs. Over the past few years, the service has become diabolical. 

The appointment system doesn't work, it's disorganised, nobody seems to know what they're doing and communication between GPs, Nurses, Reception staff and patient is dire. A couple of the reception staff and nurses are rude and although you seem to be on hold for literally hours, nobody seems to be ansewering the phones when you're sat in the reception. My blood pressure is raised when I have it taken at the practice and I'm pretty certain that it's dealing with the staff here that raises it. When you eventually do get to see a GP (who very seldomly seem to be in), they're good but getting to see one shouldn't be this much of a stressful ordeal.  

I understand that the NHS is stretched but this is just not acceptable. I'm currently reading reviews for other surgeries so I can move elsewhere but I'm worried that I'll just be jumping from the frying pan, into the fire.
GP surgery review: gateacre-brow-surgery
Title: non-existing service or care
Rating: 1 out of 5
Visited: September 2022
3 hours on hold as a telephone queue gets from 11 callers to 2, then on 2 for half an hour until I hung p. decided to use the "Emergency appointment" button to at least get in touch. I am currently 40 minutes into waiting on that.
None of the blue highlighted "links" on their website work for either the Gateacre Brow or Hunts Cross surgeries, So it is fundamentally impossible to get in touch.
Service is non-existant, Care or any attention to a patients needs, wants, routine or emergency, do noit exist. The practice  might as well not exist.
GP surgery review: gateacre-brow-surgery
Title: Appalling service
Rating: 1 out of 5
Visited: April 2022
Advised to call at 8am to book appointment but very rarely is call answered. Often the phone cuts out due to time waiting for an answer, if you are ever lucky enough to get through guaranteed all appointments will be gone & you’ll be advised to try again at 8am the following day. It’s really not worth joining this practice. Gp’s are great if you manage to see one but the practice doesn’t really provide the service you would expect or you get from other practices.
GP surgery review: gateacre-medical-centre
Title: Rubbish
Rating: 1 out of 5
Visited: April 2023
Cannot get through on the phone. Waited on the phone over half an hour only to be cut off when I eventually got through! So frustrating. The call back system doesn't work. That also cuts you off. Have visited the practice and been told my issue would be resolved only for it not to be over a week of trying. It would be easier to get a letter from God. I only want some.medication but it's not happening. Absolutely rubbish
GP surgery review: gateacre-medical-centre
Title: Terrible
Rating: 2 out of 5
Visited: January 2023
My son has had blood tests for an ongoing issue. I was not informed of any abnormal results until I rang to enquire.  I ask to prebook a telephone appt to discuss them but this is not even an option. I finally get one 4 days later and ask if the dr can call between times as I am in work and unable to answer the phone. When this time was nearly up I call them to get a very rude reception whose response was well if it was urgent the dr would have rang and the dr has had emergencies. I then asked what will happen if I miss the call her reply... well what do you want him to do??? She then suggests that she can ask the dr to ring after 6.30 (when they shut) if I believe its urgent!! I do not know what the results are so how am I to know.
A better system needs to be in place for follow up results and people who work, school run etc as not every one can ring at 8.  Taking away the 1.30 call time for appts was a mistake also.
GP surgery review: gateacre-medical-centre
Title: Upsetting experience
Rating: 2 out of 5
Visited: September 2022
Waiting for biopsy results but can’t get through to surgery to make appointment. I am extremely upset and worried having to wait another day , if I can’t get through tomorrow then it means waiting all over the weekend till Monday. Wonder how they’d feel if it was them?
GP surgery review: gateacre-medical-centre
Title: Waste of time
Rating: 2 out of 5
Visited: March 2022
Received phone call saying Doctor wanted to discuss X-ray results with me, phone back after 1.30 took 20mins to get through only to be told Doctor will call you sometime today. Why didn’t receptionist not make appt at time of phoning me it was them that said Doctor needs to speak to me. Absolutely ridiculous procedure.
GP surgery review: grassendale-medical-centre
Title: An amazing practice
Rating: 5 out of 5
Visited: October 2023
Always impressed with the service from this practice, wether this be the nurse, GPS or response to online  requests. Over this past week I have been particularly unwell with what turned out to be pleurisy and i am so thankful I got an on the day appointment and was given treatment and great advice. I really am so thankful as had I not been seen this could have become very serious. Over the years the service has always been great too! Thank you so much!!
GP surgery review: grassendale-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
I honestly can't fault the Dr's , I have been with them since they were located in Garston Old Rd  i have  seen many Dr's come & go.Recently I  have received  only the best treatment.  I agree it's very hard to get an appointment but all surgeries are  the same. As for the  rude receptionist  I totally agree she was unbelievable! on the plus side i think she has since left, All the other receptionist's are brilliant, Not forgetting the nurses who are most helpful .Thank you 

Karen
GP surgery review: grassendale-medical-centre
Title: An excellent Practice, with a staff working to capacity.
Rating: 5 out of 5
Visited: June 2023
An excellent service but difficult to get appointments in periods of high demand ( a common problem in the NHS ) with the doctors but as difficult if not more difficult with the nurses. If it has shortcomings for those with longterm issues it is the prescription service.
My meds are on a 12 week repeat cycle and to get it completed correctly can take several visits ( it took six last time ). My meds are not simple to manage ( I feel more like a quartermaster than a patient ) so I sympathise with the logistics of ordering of them, particularly with the current shortage and substitution of medicines. If you are on longterm medicines subject to change be prepared to keep a close eye on things.
GP surgery review: grassendale-medical-centre
Title: Excellent access
Rating: 4 out of 5
Visited: March 2023
Excellent access, I submitted an e-cons on the Monday and received a telephone appointment with a GP the next day. Issue dealt with easily and GP was helpful and efficient.
GP surgery review: grassendale-medical-centre
Title: Receptionist are extremely rude
Rating: 1 out of 5
Visited: September 2022
Do not bother phoning up and asking any questions as the receptionist are extremely rude. You are mid explaining the situation and they put you on hold. They come back off hold and sigh heavily down the phone. Really unprofessional. Was told I need to make time for the doctor which I did on my day off. Waited for a phone call as I put an econsult in the night before. No phone call to discuss anything. Told to repeat my bloods again for an issue that I have had on going for years. Such poor customer service. Extremely rude and unprofessional.
GP surgery review: grassendale-medical-centre
Title: Hard to get appointment
Rating: 2 out of 5
Visited: April 2022
I've been with the surgery for over 9 years and have seen the standards go down lately. It has become harder to get an appointment now, especially after covid. The only way to get any appointment is to start calling around eight in the morning and if you get through to somebody just after half eight, you are already late in getting the appointments. Most of the times I give up because either the phone is continuously engaged or nobody answers the call. Earlier, it was possible to get an appointment by calling anytime, if you want the appointment in the future but now they seem to have done away with that. They only give same day appointments. I believe if somebody wants a follow up with the doctor or the nurse about the results of tests, it will be impossible to get an appointment because that will not fall within the reasons you want same day appointment and the surgery does not offer future appointments. Whether this is because there is shortage of staff or wilful decision the surgery has taken, I don't know. The surgery needs to understand that there still are reasons where you do not need same day appointments but in the future and the surgery should still allow patients to do so.

Otherwise, the surgery has good staff and doctors, and that is the only reason stopping me to leave the surgery. Who knows what would be my experience if I move to another surgery?
GP surgery review: grassendale-medical-centre
Title: Fabulous service
Rating: 5 out of 5
Visited: March 2022
I have only needed to contact the surgery about 3 times during the pandemic,  the last time being today. Each time I have had contact (e-consult) I have had a very swift and wonderful response from one of the GP's. Despite working under strange and difficult circumstances I must say I am more than happy with surgery. Thanks for all your continued hard work
GP surgery review: hillfoot-health
Title: Prompt service via Patchs
Rating: 5 out of 5
Visited: January 2024
Contacted and reply on same day saw a GP the next day in this current day that's good
Good communication
Receptionist who rang me was polite and helpful
GP surgery review: hillfoot-health
Title: Excellent Service
Rating: 5 out of 5
Visited: February 2023
I recently needed an appointment for my 2 year old quite urgently. The reception staff were helpful and booked an appointment for him the same morning. The doctor we saw was very approachable and professional. He had an excellent manner with our toddler. I have always had excellent service from the surgery and our recent experience was another example. Thank you Hillfoot Health!
GP surgery review: mather-avenue-surgery
Title: Friendly and efficient practice
Rating: 5 out of 5
Visited: September 2023
Really polite and friendly receptionist, he helped me arrange a review for my son who was unwell this morning. The GP was fantastic, I have consulted with her before and always find her very knowledgeable and understanding. Thank you.
GP surgery review: mather-avenue-surgery
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Always have a very positive experience when dealing with the practice from making Dr and Nurse appointments to ordering prescriptions and admin support. The Receptionist I spoke to recently was very efficient, helpful and friendly and the Practice Nurse looking after my parents was excellent as usual.
GP surgery review: mather-avenue-surgery
Title: Efficient GP diagnosis
Rating: 4 out of 5
Visited: December 2022
In January this year, I received a diagnosis for an extremely painful condition I developed, Trigeminal Neuralgia. Later, I joined the Trigeminal Neuralgia association and was shocked to hear that most members had not been diagnosed for years! I feel very lucky that the doctor I saw diagnosed me within a day! This meant I started the required medication straight away. Follow up appointments ensured I saw a consultant Neurologist at the hospital within 6 months,  and brain scan a week later. I am regularly monitored with blood tests and a change of medication to reduce side effects. I am so grateful for the efficiency of the doctor who diagnosed me. I received another phone consultation this morning with the doctor who diagnosed me and thanked them for their expediency.
GP surgery review: mather-avenue-surgery
Title: Poor administration
Rating: 2 out of 5
Visited: November 2022
After 3 weeks of illness and a downturn in breathing capacity and confined to bed, my wife contacted the practice to say I would not be able to keep the next days appointment but I needed to be seen. The receptionist said cancel that appointment and make another one. My wife said I need to be seen, she said phone 111. She said they won’t come out, the receptionist said you’ll have to phone for an ambulance. I am not at the stage where I need an ambulance. In the end after prevarication the receptionist confessed that their doctors do not do home visits. After more than 40 satisfactory years with this practice it’s hard  to criticise. They still have some good doctors and(some) nice receptionists ( not the ones who treat you like the enemy).  However the idea that you cannot get a home visit seems unthinkable.
GP surgery review: mather-avenue-surgery
Title: Good GP Service
Rating: 5 out of 5
Visited: September 2022
Straight forward - appointment, urgent blood tests and referral.  All within a couple of weeks.  Couldn't have asked for a better service.  Many thanks.
GP surgery review: mather-avenue-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: May 2022
I have struggled with a painful knee for so long & finally decided to make contact with my GP practice..I was offered an appointment with  the Physiotherapist within 2 weeks.. he was brilliant , so thourough , kind , gave me great advice & recommended a steroid injection, he said the GP would contact me ... I couldn't believe it when the same evening I got a text message from the GP with an appointment for this in 8 days time ! Honestly, you wouldn't even expect that level of service from Private health care. Amazing NHS care I'd say . Thank you.
GP surgery review: mather-avenue-surgery
Title: Bad service
Rating: 1 out of 5
Visited: May 2022
I asked for a morning phone call due to work restraints. Only to be told doctor was running over. It takes at least three days to get a reply to an e consult, then you can’t have your phonecall at the requested time. Terrible service, it’s like GP’s are a protected species and patients don’t matter at all.
GP surgery review: mather-avenue-surgery
Title: Hard to speak with a GP
Rating: 0 out of 5
Visited: April 2022
It is very hard to speak with a GP or get any advice  
E consults are only available 8-12pm from Monday to Friday so they are no good for working parents, teachers etc). The E consults are also often completely turned off.  
I waited 8 days to speak to a GP after submitting an E-consult for my young sick child. I had to go to the walk in.
GP surgery review: mather-avenue-surgery
Title: Positive experience of e Consult
Rating: 5 out of 5
Visited: February 2022
I know that not everyone likes using e consult but my experience is really positive and I much prefer it to the previous system. Completing the consultation on line helps me to focus on symptoms and whats important. This means than when I had a face to face consultation today it seemed that the time could be used very efficiently and everything I needed to discuss was covered fully. 
I do think the econsult algorithm its self needs some work. Often it seems to lead you into irrelevent areas or be a bit repetative in its questions. Also I dont really understand the reasons that it has to be done only between 8 am and 12 noon. The process of doing it can I think actually be helpful as it makes you reflect upon your problem so why not let patients complete it at a time when theyre not distracted by work or family commitments. Just explain that it wont be read until GP opening hours.
GP surgery review: speke-hc---dr-singh-&-dr-bicha
Title: Very poor
Rating: 1 out of 5
Visited: May 2023
After being on hold for 7 minutes, the phone goes dead. I'm sure the reception is busy but to keep you on hold and then disconnect you is very a poor service.
How do you contact your GP these days!
GP surgery review: speke-hc---dr-singh-&-dr-bicha
Title: awful
Rating: 1 out of 5
Visited: July 2022
some of the reception staff are awful on the phone when they answer with there bad attitudes and as for 2 out of the 4 DRs i honestly don’t understand how they still even have a job beyond disgusting with no intentions of helping paitents who really need it