janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: st-stephens-gate-medical-partnership
Title: Fantastic practice
Rating: 5 out of 5
Visited: March 2023
I came in this morning for an appointment regarding a medical problem however I also wished to discuss something else the doctor told me there would be no time to discuss it and I would have to come another time. I got very upset and the doctor was fantastic she calmed me down and was able to get me in 2 hours later. When I came back she was incredibly supportive and really listened to me and gave good advice about how we could move forward. She showed fantastic empathy and made me feel so comfortable talking about things I don’t find easy. It was one of the first time I felt really listened to and felt like I was taken seriously. I left the appointment feeling so much better and like we had a good plan. Every single member of staff at this practice is fantastic and makes you feel so comfortable. I was so impressed with how she went above and beyond to help me and found me another appointment the same day as I was feeling so upset. I find going to the doctors wuite difficult but this is a fantastic surgery and every single member of staff is an absolute asset 

Thank you
GP surgery review: st-stephens-gate-medical-partnership
Title: Appalling patient care
Rating: 1 out of 5
Visited: February 2023
They lack communication between themselves and the patients, you have to wait a month or more just to be seen. God forbid you suffer with severe anxiety because they don’t know how to cater for your needs and you’ll get left for nearly 2 months without medication because the manager is that unprofessional hed rather argue with you instead of letting you speak to a doctor.
GP surgery review: st-stephens-gate-medical-partnership
Title: Excellent Experience
Rating: 5 out of 5
Visited: January 2023
I've visited this practice a couple of times and recently had my first cervical screening. During the whole experience I was made to feel so comfortable, was talked through the whole process, and was still made to feel like more than a number to get in and out. This practice is an asset to the community and I feel so lucky to have this service.
GP surgery review: st-stephens-gate-medical-partnership
Title: Amazing Nurses
Rating: 5 out of 5
Visited: December 2022
I recently had surgery and had to go to my GP everyday to get the dressing changed etc. Every nurse I saw during my time was incredibly kind and answered all my questions, no matter how silly! Just wanted to say thank you to all of them for being so wonderful during a difficult time
GP surgery review: st-stephens-gate-medical-partnership
Title: Good experience.
Rating: 4 out of 5
Visited: October 2022
I attended for my flu injection recently, and was pleased to be given covid vaccine at the same appointment.  Having arrived early, I was seen before my appointment time. Receptionist, efficient and attentive. The nurse giving the injections, was kind, informative, calm and patient. Thank-you!
GP surgery review: st-stephens-gate-medical-partnership
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Friendly receptionists, supportive nursing team and kind doctors. Have never been let down by this practice. I was quite unwell today and was looked after so well by the reception team, nurse triage and then doctor. So grateful to have this practice as my doctors.
GP surgery review: st-stephens-gate-medical-partnership
Title: Excellent Practice
Rating: 5 out of 5
Visited: June 2022
I had corrective YAG Laser Capsulotomy surgery on both eyes on 21/06/22.  From entering the building and being dealt with by various staff I can only say how impressed I was at the friendly, professional and very well organised Eye Clinic.  I would have no hesitation in recommending the Clinic to anyone needing a similar procedure.  It was also a very speedy appointment of approximately 30 minutes in total.
GP surgery review: taverham-partnership
Title: Constantly on hold
Rating: 2 out of 5
Visited: November 2023
I’ve been on the phone for 1 hour and 15 mins still no answer. I have given up I’ll phone again tomorrow to be on hold for god knows how long. Everytime we phone it’s a min of an hour call. If we even make the top 10 on the waiting. Constantly cut off
GP surgery review: taverham-partnership
Title: Appointment availability
Rating: 2 out of 5
Visited: November 2023
I asked the receptionist face to face for a GP appointment at some point in the next week or so. No privacy when asked to explain why. Then only offered triage. This is not a robust, supportive or a accommodating service.  it appears to be too much to expect to achieve a non emergency appointment with a GP and discuss with them only my reason for requesting an appointment. I cannot stuck on a phone for two hours in the hope of getting an appointment, this is unachievable, which is why I visited your reception.
GP surgery review: taverham-partnership
Title: Waste of an appointment
Rating: 5 out of 5
Visited: September 2023
Last week I wrote a review, waited for my email confirmation which did not come, so presume my review will not be published.  Yet another reason why I would not recommend this practice.
My review was about having a flu vaccination appointment.  Having been given the appointment by a nurse at the practice (not the one I eventually saw), I attending the appointment, I was told that I was not entitled to have it.  I told the nurse that I was because my husband was clinically vulnerable but the nurse was having none of it.  Kept quoting the NHS website, but obviously this person  had not read it because quite clearly it states on the website that I was.  Having taken my booking it was a compete waste of not only my time but the appointment time.  In an age where you cannot get an appointment easily to see anyone I was disgusted at the way I was treated.  "So whats wrong with your husband" was the derogatory mannered question. The nurse made me feel like I was lying to get a free flu vaccination.  Both my clinically vulnerable husband and I have been at the practice for 10 years.  My experience with the practice in that time has not been great.  I rarely see a doctor, and when I have they have made me feel as if I have wasted there time. So this was the last straw; thankfully I am in the catchment area for another surgery.  Hopefully they will treat me with a little more respect, and not make me feel I am doing something wrong.  I was entitled to the vaccination not just for me but to help to protect an immuno-compromised hard organ transplant patient;  something the goverment thinks I should do but not the Taverham Surgery.
GP surgery review: taverham-partnership
Title: Finally understood
Rating: 5 out of 5
Visited: July 2023
I came in for an appointment with an ANP today and she was absolutely incredible. She didn’t make me feel like I was wasting her time and was brilliant with talking to me to get to the bottom of my problems. I have never felt so listened to and understood, I wanted to say a massive thank you. Also praise to the whole surgery especially the reception team, I’ve been where you are and it’s one of the hardest jobs going, you are all great.
GP surgery review: taverham-partnership
Title: Difficult to contact
Rating: 2 out of 5
Visited: July 2023
Difficult to contact via the phone, I have visited the practice in person due to the difficulties in communicating.
GP surgery review: taverham-partnership
Title: Amazing staff and practice
Rating: 5 out of 5
Visited: June 2023
Can’t rate the surgery and staff enough. On my last 2 visits I have been fortunate enough to be able to see the same doctor and I have to say he was the best. He listened to me, didn’t make me feel like I needed to rush and explained so much to me. When having to book another appointment the receptionist was also very friendly and helpful.
GP surgery review: taverham-partnership
Title: Poor response
Rating: 4 out of 5
Visited: April 2023
This is the first time in all the years I’ve been with this doctors I’ve not been happy, had bad bruising on arm which as the day got on got worse, took several hours to contact me back and was told they were not concerned, my wife showed the pictures to a 2 pharmacist and they said I should go to A&E, she contacted the doctors back again said they were not concerned without even looking at it, my wife sent pictures of it and again said they were not concerned,I left it overnight in which got a lot worse so in the morning my wife called 111 and spoke to a paramedic and she told me to go straight to A&E 111 were very helpful so took their advice and the hospital were brilliant and gave me a diagnosis, I feel very let down by the doctors because if they had looked at it and diagnosed it I would not have to be worried about it and wouldn’t had to have to go to the hospital, well done A&E, I don’t like writing reports like this but I think the practice which includes the pharmacist should know.
GP surgery review: taverham-partnership
Title: A Surgery Full of "Faceless Doctors"
Rating: 2 out of 5
Visited: March 2023
Saw the Physician’s Associate, who's very amiable, but not the person to see if you want a decision made; apparently a discussion is held with a Dr at the end of the day & the conclusion relayed to one over the phone - Don't be fooled into thinking they're under the supervision of a Dr, simply because no one else was involved during the appointment! I kept away from the surgery for a fortnight, hoping my immune system would fight the "infection", it didn't work so now I'm in their hands. It amazes me that as all of us mortals go about our business, shopping in Tescos etc, mingling with the rest of humanity, all without the aid of masks, that Drs surgery treat everyone like a pariah. Even the receptionist, who's protected by mask & perspex screen, had trouble hearing some patients, including me. - I've kept this review anonymous simply because even a broken lifebuoy has to be better than no lifebuoy at all & I'm not looking for a backlash from the surgery!
GP surgery review: taverham-partnership
Title: Excellent experience with the Physician’s Associate
Rating: 4 out of 5
Visited: February 2023
I had an excellent experience with the Physician’s Associate at Taverham Surgery this week, when he treated my 6yo son. The Physician’s Associate was very friendly, personable and sensitive professional with my child. He was very skilled in communicating with my young child showing empathy and great emotional intelligence. He was exceptionally thorough in his assessment and diagnosis. He is a warm individual and very open to listening to the patients views and he seems to really value patient care. I was also seen by him in November 2022 and was very impressed with his clinical ability and patient care - he is a real asset to the Taverham team! Many thanks !
GP surgery review: taverham-partnership
Title: Dissapointing
Rating: 4 out of 5
Visited: December 2022
:  My child has come in contact at school with many children with scarlet fever. Had obvious almost all symptoms. I called to get an appointment  But doctor and receptionist dismissed it and I was told is Covid for sure and to call back after 5 days if he still has fever. 5 days of high fever without doing anything seems a bit much for a small child. When I told receptionist that child came in contact with scarlet fever I was just told they are aware of this being around. But how is that helping my child that they are aware? I am upset that I told receptionist my child had Covid before and it was nothing like this. I requested to be tested for Strep A but she said they do not test.  Please listen more to parents. I do not normally call for any little fever if I don’t feel I have to. Thank you
GP surgery review: the-lionwood-medical-practice
Title: Not good service
Rating: 2 out of 5
Visited: January 2024
Appointments are extremely difficult to make. Also, when I requested a letter from them stating my family and I are registered with them as proof of address for paperwork reasons, they first refused to do so. Then they said it would take a minimum of 28 days plus £££. I need the letter now and requested 10 days before now but they still stated it'd take them 28 days! Really can't understand why a simple letter will take a minimum of 28 days!!!
GP surgery review: the-lionwood-medical-practice
Title: Gone downhill and landad at appalling
Rating: 1 out of 5
Visited: June 2023
Tried to get an appointment for an infection for 4 days in a row last week, I emailed first and was ignored, always called in the morning, always told no appointments despite explaining the potentially very serious implications for myself.  Promised a call back the following Monday which was not done.

Don't make the mistake of registering here if you have a serious illness.
GP surgery review: the-lionwood-medical-practice
Title: Covid vaccine
Rating: 5 out of 5
Visited: May 2023
Went for my COVID vaccine today. This surgery has it worked out very well for giving vaccines. No hanging about very helpful
GP surgery review: the-lionwood-medical-practice
Title: Useless reception staff few good Doctors.
Rating: 1 out of 5
Visited: April 2023
My constant experience of this surgery and everyone I know who uses it is frustration at not being able to phone, forms being closed by 9am. Reception staff that seem to work in slow motion and take an hour to answer a simple question. How can a phone system be full so you're cut off, when in 4 hours I can't even get in the line on the phone. Only ever have I got anything done here by complaining or having a higher authority push them to do something. They don't call people with results from tests and ten minutes watching reception you'll see people come in asking where are my results over and over. Terrible. Saving grace is maybe 2 good Doctors and a few other medical professionals. 3/10
GP surgery review: the-lionwood-medical-practice
Title: Impossible to make an appointment
Rating: 1 out of 5
Visited: March 2023
Seems almost impossible to make an appointment through the internet or on the phone the staff themselves are very friendly and helpful but there seems to be a major problem with the Tech
GP surgery review: the-lionwood-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2023
Lionwood is excellently managed and goes "the extra mile"
The staff are friendly,  knowledgeable, supportive, reassuring, compassionate and provide excellent care throughout the practice. 
I would like to express my gratitude to the clinical pharmacist who listened to my concerns patiently  and attentively and offered me knowledgeable advice that was greatly appreciated.
GP surgery review: the-lionwood-medical-practice
Title: Service has deteriorated
Rating: 2 out of 5
Visited: November 2022
I have been registered with this practice for over 10 years and it used to be excellent. Unfortunately, things have deteriorated significantly. It is now incredibly difficult to get an appointment either via phone or the website. The webform for submitting an enquiry or appointment request often closes by around 10am as they have reached capacity for the day. When you call you are in an endless queue to speak to a receptionist.  My partner has waited (so far) a week and a half to speak to a clinician about ongoing ear infections and constant ear pain. His hearing is affected. No one has followed this up despite repeated efforts to chase for a response. I tried to submit a complaint via the website but was told that I couldn't do so until 7.30 tomorrow morning as the form was closed. The team at the practice are helpful and friendly but sadly it seems that they are woefully understaffed.
GP surgery review: the-lionwood-medical-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: November 2022
The staff at Lionwood are wonderful; friendly, understanding and genuinely want to help their patients. The nurses and doctors are fantastic at dealing with nerves and are thorough and when it comes to investigating the problem. It’s easy to request appointments online and I’ve never had to wait long after arriving at the practice for an appointment. I cannot recommend this practice enough, I’m no longer anxious about going to the doctors. The staff are a real credit to the NHS.
GP surgery review: the-lionwood-medical-practice
Title: Pointless
Rating: 1 out of 5
Visited: October 2022
There is no point in being a patient. They say they are always at maximum capacity and tell you to go to walk in center. Yet the surgery is always empty. They love to keep going on about covid restrictions mean they can't see see you face to face, they use it to their advantage and use it as an excuse.
GP surgery review: the-lionwood-medical-practice
Title: Awful. Mistake after mistake after mistake
Rating: 1 out of 5
Visited: March 2022
Almost every time we order repeat prescriptions an error is made which ends up with huge amounts of wasted time. The receptionists are often rude, some are great, but not many. It usually takes 20-30 minutes waiting every time you phone as well.
GP surgery review: thorpewood-medical-group
Title: An excellent service
Rating: 5 out of 5
Visited: November 2023
I hadn't been taking my blood pressure medication for a while and decided to check in. I was seen within a few days, given another prescription and regularly asked back so that my progress could be monitored. This has included blood tests.

This has all been very reassuring and is a great service. Thank you.
GP surgery review: thorpewood-medical-group
Title: Consistently caring and professional
Rating: 4 out of 5
Visited: October 2023
I've been at this practice since 1989, and through many changes, many good GPs, and the general decline in NHS services, I've had consistently decent and careful treatment here, where my views and needs were nearly always valued ( the odd locum excepted); even when very stretched for staff.  I have a long term immune disorder, so I rely on GP and hospital services such as monthly blood tests.  Fantastic to have phlebotomy on site. Even during pandemic I was actively contacted if there were any concerns for my health. 1 star down, as phone queues are a pain, but a message sent via online services prompts a relevant response in good time. Repeat prescriptions have been lost in the past, but not recently. Overall, responsive and holistic care.
GP surgery review: thorpewood-medical-group
Title: Great Local Practice! Why the negative reviews?
Rating: 5 out of 5
Visited: July 2023
I’ve been a patient for over 20 years now and have always rated Thorpewood very highly!  The staff are always polite and helpful and are always willing to go the extra mile to help. I currently have Achilles tendinitis and the staff went above and beyond to assist me in getting regular face to face appointments with an NHS physiotherapist. These regular appointments have lead to a programme of strengthening exercises/stretches etc which will eventually lead to a full recovery. I would recommend this medical practice to friends and family.
GP surgery review: thorpewood-medical-group
Title: Very good practice
Rating: 4 out of 5
Visited: June 2023
The doctor I saw when I visited the surgery listened, explained clearly and in depth and was totally professional.
GP surgery review: thorpewood-medical-group
Title: Thank you
Rating: 5 out of 5
Visited: June 2023
I have been a patient at Thorpewood Medical Group for well over 15 years now. The Covid pandemic affected everyone deeply - from patients and their loved ones to all NHS staff. Lessons on all sides are being learned.
After working for the Ambulance service for over 14 years I am more than aware of the pressures involved in working in an ever-stretched and under-funded NHS.
Everyone feels it.
 The Lead Practitioner of Thorpewood has been my GP for a very long time now and has always been a thoroughly decent and good man. He is caring and compassionate, as well as being pragmatic and utterly professional. I've met with other GPs at the practice: for specific conditions, and I believe that all clinicians at Thorpewood would always want to aspire to the ethos embodied in the Lead Practitioner.  My experience with the many staff on reception has always been positive. When they are approached with patience, clarity and common courtesy this will be rewarded in kind.
Thank you.
GP surgery review: thorpewood-medical-group
Title: Friendly and efficient
Rating: 4 out of 5
Visited: June 2023
Appointment was on time and all staff were helpful and friendly 
The appointment was carried out in a relaxed but efficient manner
Overall a good experience
GP surgery review: thorpewood-medical-group
Title: Consistently awful service
Rating: 1 out of 5
Visited: March 2023
Unable to contact them by telephone as they repeatedly switch the lines off - even in the case of a child being unwell under the age of 6 months which is appalling. I refuse to rely on them for anything other than my children's immunisations (both nurses involved in this have always been fantastic) and repeat prescriptions. 

The receptionist is rude and unhelpful and no one is capable of even giving details of how to make a complaint. The service is so poor that I have to rely on the walk-in centre whenever my 18 month and 3 year old are unwell. As a result if my frustrations and the lack of contact, I've decided to register elsewhere - not ideal but I cannot rely on a GP surgery where they simply switch the phones off and cannot deal with even the most basic of requests.
GP surgery review: thorpewood-medical-group
Title: Great practice
Rating: 4 out of 5
Visited: February 2023
The whole team here are so helpful and friendly but the doctors stand out. Having seen three different ones over the past few months, I have nothing but praise for them. They take time to listen and answer any questions that one has. One never feels rushed and leaves feeling so reassured. The receptionists always greet one with a smile and hearing of others experiences I count myself lucky to be a patient of this practice.
GP surgery review: thorpewood-medical-group
Title: Outstanding Performance Overall
Rating: 4 out of 5
Visited: January 2023
After experiencing numerous problems recently I was seen by Dr Hampsheir who went out of his way to reassure me and arrange for me to have blood tests and scans promptly to rule out anything that might be considered to be serious. I was treated with efficiency and empathy and cannot fault the service that I received from him.
After a follow up appointment everything concerning my results was explained in an easy to understand manner regarding my ongoing treatments and further investigations which are yet to be conducted.
The receptionist that I spoke with to make further appointments was polite respectful and helpful explaining that she was understanding of my request .
The only criticism I feel that I must make is the difficulty in making an appointment in the first instance whether trying to navigate the online portal or getting through to the practice on the phone but once this has been overcome the service is second to none.
Everyone I have encountered at the practice seem to be doing the best that they can under extremely difficult circumstances and this is not something that I feel should go unmentioned.
To say that I have never encountered problems in my 30 plus years with the practice would be a lie but that is not reflective of the service at this point in time.
All surgeries are under pressure and come in for a lot of criticism for various reasons and I can only comment on my experiences and thank them for their service.