janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: cestria-health-centre
Title: Brilliant Surgery
Rating: 5 out of 5
Visited: September 2022
Had appointment 01-09-2022 and what a pleasure, this may sound strange but from having an appointment made by Reception to seeing the practice nurse absolutely brilliant, highly professional and made to feel welcome and a relaxed, Seen Practice Nures who has the un-canny knack to make you feel right at home and within no time Blood pressure - bloods taken and feet Checked along with other tests, Absolute Diamond, Thank you Cestria medical center you provide a brilliant service, Thank you all
GP surgery review: cestria-health-centre
Title: Excellent Care
Rating: 5 out of 5
Visited: July 2022
I have received such caring and helpful support from this surgery. It means such a lot to have a doctors surgery that we can trust. Doctors and nurses have offered excellent care to my family and reception staff are always helpful. The system is under such a great strain and I am grateful to those working so hard despite this.
GP surgery review: cestria-health-centre
Title: No appointments available to make.
Rating: 2 out of 5
Visited: April 2022
I called 111 and I was advised that I needed to be seen immediately.

So I then called Cestria at 1130 and explained this to the receptionist. She  said that they were closing early today and that I would have to call back in the morning at 0830 to make an "emergency appointment" tomorrow. 

I asked if there was anything else I could do and she said, "no, not really". I asked if I would have to wait in a long telephone queue again and she said "well, we get through them fairly quickly in the morning, so you shouldn't have to wait too long".
GP surgery review: great-lumley-surgery
Title: Appalling attitude
Rating: 1 out of 5
Visited: November 2022
All other surgeries ask you to complete a form for travel vaccinations. I was told I have to visit a clinic and pay for a form. I am trying to book a late deal holiday and this is proving difficult and the surgery were not understanding or willing to let myself and partner complete a form. They said it’s unfortunate. 
I rang other local surgeries and a form is to be completed. Why is the procedure different and costly!?
GP surgery review: great-lumley-surgery
Title: Excellent
Rating: 5 out of 5
Visited: May 2022
Absolutely amazing service, never had any issues with appointments or treatment and even had brilliant follow-up after emergency surgery
GP surgery review: middle-chare-medical-group
Title: Excellent care
Rating: 5 out of 5
Visited: November 2023
Rang Thursday morning a little wait to get through on the telephone  got an appointment for the same morning saw a nurse practitioner who was excellent very thorough examination, very reassuring …excellent care ….Thank you
GP surgery review: middle-chare-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Contacted by this surgery immediately when Covid, flu and shingles vaccines were available to me. Many of my friends haven’t been contacted yet from their doctors and I appreciate this. Definitely on the ball, thank you.
GP surgery review: middle-chare-medical-group
Title: Very helpful receptionist
Rating: 5 out of 5
Visited: September 2022
I rang the surgery this morning no problem getting through on the telephone spoke to the most helpful receptionist I got an appointment I needed and was given advice on flu/covid vaccine.Thank you.
GP surgery review: middle-chare-medical-group
Title: Great Practice
Rating: 5 out of 5
Visited: June 2022
I’ve contacted the surgery a couple of times since registering. Each time reception have been very helpful and nurses/GPs have been great. Most recently I attended the middlechare practice with my newborn baby. Reception arranged for the duty gp to review her. We were seen very quickly and offered reassurance and advice. I also needed to breastfeed my baby while there and the gp offered me a quiet room so I could do this privately which I thought was nice. The only downside has been trying to get through on the telephone as the line is often busy (although this is not the staffs fault and more likely due to the increased demand on gp practice).
GP surgery review: claypath-&-university-medical-group
Title: Great local family practice
Rating: 5 out of 5
Visited: December 2023
Have been registered with this practice since we moved through to Durham in mid 2020. The clinicians and support staff have all been great in my experience. I rang for an appointment for my son today and was able to go in this afternoon saw a GP within 10 minutes of walking in the building, and had the prescription to collect at my preferred pharmacy by the time I had walked into town.  Whenever we have needed an appointment, they have been accommodating and helpful and either arrange a telephone appointment or a face to face appointment within a day or so. Great all round service from this practice.
GP surgery review: claypath-&-university-medical-group
Title: The Best Practice
Rating: 5 out of 5
Visited: October 2023
From the minute you walk through the door, reception,  nurses , physiotherapists and doctors , are so friendly helpful and easy to talk to . With great results. A Big Thank You All .
GP surgery review: claypath-&-university-medical-group
Title: Excellent practice - mostly
Rating: 5 out of 5
Visited: September 2023
The medical staff  at this practice - the GPs and nurses - are first-rate: you really couldn't ask for better. Some - though by no means all - of the reception staff are surly, unhelpful and discourteous, and the telephone answering/appointment booking service is absolutely dire. It is a pity that an otherwise exemplary practice should be let down by front office deficiencies.
GP surgery review: claypath-&-university-medical-group
Title: Very bad service
Rating: 1 out of 5
Visited: May 2023
Do not use this surgery if you value your time and sanity. The management and administration of this Practice is inept. The medical staff are (mostly) great, especially the nursing staff. Dire administration and reception are the reason I would strongly recommend that nobody registers with this Practice. Telephone wait times are usually 30-35 minutes plus. And the 'agents', when they eventually answer, are dismissive, condescending, incompetent and bordering on rude. Even the desk reception staff are clueless and of little help in dealing with the ordinary tasks of a GP Surgery, i.e. delivering the correct medications when they say they have but they haven't.  My repeat prescriptions are seldom dealt with without having to ring them up 2 or 3 times (or more) to get mistakes and omissions corrected. Also, appointment reminders are not sent out when they should be, instructions to bring in a morning sample are not given when this is required, which means another journey to fetch it in. They can seldom give you an appointment when you do get through, because they have some problem with booking more than 5 days ahead due to 'lists not in yet'. They are an absurd anachronism of a surgery stuck in the 19th century. Very poor and not got any better over the 2 years I have been with them. I thought they might improve after previous conversations with the Practice Manager and the Deputy Practice Manager, but nothing has actually changed. I am so glad to be moving out of Durham. Here's hoping that my review will help some others choose a different GP Surgery.
GP surgery review: claypath-&-university-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
This is a very friendly and helpful practice. The medical staff go out of their way to help resolve your medical problems.
GP surgery review: claypath-&-university-medical-group
Title: Terrible service
Rating: 1 out of 5
Visited: June 2022
They are extremely unhelpful. My daughter has bad stomach cramps, she had been unwell all night. I called them, after almost an hour waiting (from 8.34 - 44 in the queue - to 9.24) i have been waiting to get an appointment. When I finally spoke to them, I was told there are no more appointments, to call tomorrow. this is an appalling service. The Lady was extremely rude to me.
GP surgery review: claypath-&-university-medical-group
Title: Fully staffed with psychic doctors
Rating: 2 out of 5
Visited: May 2022
Doctors never physically see you anymore, all done over the phone. Far from ideal. Regardless of the problem they either say its serious and you need A&E, or you get telephone call.
GP surgery review: claypath-&-university-medical-group
Title: Excellent service
Rating: 5 out of 5
Visited: April 2022
You can usually get a telephone conversation with a having doctor the same day and depending on the problem if they need to see you you get in very quickly for a face to face.
GP surgery review: claypath-&-university-medical-group
Title: Incompetent at best
Rating: 1 out of 5
Visited: March 2022
Completed a DVLA medical form without consultation and filled with non factual evidence. Was all based on personal opinion of one GP, not the one who filled the form in as i had never actually seen that GP.
The fact that it took them 4months to complete was a joke, bit like the care they apparently offer. But hey ho, i lost my licence and job, thanks very much. One place i would not recommend to the dead never mind the living.
GP surgery review: grangewood-surgery
Title: A very well managed practice
Rating: 5 out of 5
Visited: September 2022
From the reception staff,HCAs Nurse Practioners and Doctors can we say how professional, efficient and caring they all are.The service my wife and I have had for the past twenty years has been exceptional,it is a shining example of a well managed practice
GP surgery review: herrington-medical-centre
Title: Poor front line receptionists
Rating: 1 out of 5
Visited: October 2023
Your reception and phone lines are your first point if contact for your patients.  Some of the older ones still there have stinking attitudes acting like they are the doctors.  They seriously need a course in manners.. No patient should feel humiliated conversing with a receptionist with a god complex.  This surgery has really gone down hill over the years and I have been a patient there for 23.  Seriously thinking of moving
GP surgery review: herrington-medical-centre
Title: Lack of appointments, cancellations and concerns
Rating: 1 out of 5
Visited: April 2023
I have been with the practice for over 15 years and the service has become shocking, I have been trying for 3 weeks to get an appointment and when finally got one cancelled with no explanation and told to call up again on next working day. As a working person have to queue on a phone at 8.30 to be told by time you get through no appointments left, only can book econsult online which is no good and then only be able to book a week in advance is ridiculous. Diaries should be bookable at least two weeks in advance so people can get to see a doctor face to face. My clients wouldn’t accept having to call up everyday to arrange an appointment and in the modern day of online diaries it should be easy to show which doctors are working and available to book an appointment with. Reception do try but can’t tell you why cancelled or rearrange so what’s the point of a text message telling you to call and rebook only to be then told to call at 8.30 next working day and again wait in queue. Appointment bookings 100% need looking into
GP surgery review: herrington-medical-centre
Title: Poor service
Rating: 2 out of 5
Visited: December 2022
I have been on the books of this practise for 2yezrs now and have had lots of problems but the latest is beyond belief I went to have my ears checked at nurses as have a hearing g test at hospital which I've waited 6months they said my ears were clear even though I could hardly hear when went for test next day ears were blocked test cancelled will probably have to wait 6 months for another one cannot believe it still can't hear
GP surgery review: herrington-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
This a great medical practice, doctors always sit and listen to you instead of sitting typing or looking at their computer,  I have had excellent service from all departments at this practice and can easily say these are the best doctors we have ever had.
GP surgery review: herrington-medical-centre
Title: Could’ve ask for more!
Rating: 5 out of 5
Visited: October 2022
I have just registered with this practice and I was so impressed by the extremely helpful receptionist. I was having problems with my medication and she managed to arrange for me to speak to the GP and see the Nurse Practitioner that day. The nurse practitioner was very knowledgeable and extremely helpful. Couldn’t ask for more!
GP surgery review: herrington-medical-centre
Title: Excellent service, staff are lovely
Rating: 5 out of 5
Visited: September 2022
Can't rate this surgery high enough, reception staff were lovely and really helpful, the Dr I saw was excellent and explained everything, put my mind st rest, the nurse I saw for my blood test was so caring.
GP surgery review: herrington-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: August 2022
My recent interactions with all the GP in the medical centre have been second to none great response times friendly and helpful would recommend to to all family friends and work colleagues. Even in the difficult times we have all faced they continue to give great service to all
GP surgery review: hetton-group-practice
Title: disgusted
Rating: 1 out of 5
Visited: December 2023
My aunt was ill with a variety of complaints and I was very concerned. I persuaded her to complete an econsult as I had used them before and been very satisfied. Yes she got a reply next day saying the doctor needed to see her face to face and an appointment would be made for her. Firstly if the doctor thought she needed a face to face he should have phoned and explained and secondly an appointment should have been made for that day. When I went to see her she was still waiting for the appointment. I phoned the practice and explained to them. They said sorry but the next free appointment would be in five days time.... This is not good enough, The receptionist was no help just saying this is what the doctor said.
GP surgery review: hetton-group-practice
Title: No need for a casualty visit
Rating: 1 out of 5
Visited: July 2023
Nurse practitioner advised an elderly family member to attend casualty, even though it was clear the problem was shingles (we did actually say to practitioner that we thought it looked like shingles, but was advised they didn’t think it was). Doctor at casualty department couldn’t understand why we had been referred there, as soon as we walked into room he said it was shingles. He said a call should’ve been made to the eye infirmary as the shingles was in the eye region and causing blurred vision and there was no reason for him to be in casualty as GP could’ve administered medication and made an eye infirmary referral.
GP surgery review: hetton-group-practice
Title: Good practice
Rating: 5 out of 5
Visited: September 2022
Took my husband today re concerns about health. GP gave him a thorough examination and was extremely patient. Recommended treatment . Highly recommend. We always have had first class treatment at this surgery in the 50 years he's been attending
GP surgery review: hetton-group-practice
Title: 5* Treatment
Rating: 5 out of 5
Visited: August 2022
Rang on Thursday requesting a GP telephone call.  GP rang me back and after discussion advised an appt. the next day.  Attended for my appt. was struggling to walk, Receptionist got me a wheelchair without me having to ask. GP I saw was so thorough and really listened to me.  I needed bloods taking, on asking for a Phlebotomist appt. at Reception, I was told I could have it done there and then, saving me another trip, amazing service.  Well done HGP, you rock!
GP surgery review: kepier-medical-practice
Title: Excellent ProfessionalTreatment
Rating: 5 out of 5
Visited: November 2023
I have recently had appointments with a nurse for blood tests/health checks which resulted in appointments with two GPs as follow up treatment relating to my diagnosis and ongoing care. I can only say how reassured I am by the professional care/advice and empathy given to me by all three practitioners. A massive thank you to you all.
GP surgery review: kepier-medical-practice
Title: Fantastic service from appointment to seeing doctor
Rating: 5 out of 5
Visited: April 2023
From diagnosis to referral 1st class kept informed of all actions taken the service could not have been bettered if I had gone privately the Dr in my case kept me in the loop even calls at home can't say enough on how the experience was
GP surgery review: castlegate-and-derwent-surgery
Title: Appointment procedure
Rating: 5 out of 5
Visited: January 2024
I have an appointment today and this is displayed on the NHS app but not on the - my GP app which states I don’t have an appointment. It would be helpful if it did if I am to continue with this app.
Thanks
GP surgery review: castlegate-and-derwent-surgery
Title: Very grateful
Rating: 4 out of 5
Visited: December 2023
A hospital consultant asked the surgery to approve medication they had prescribed onto my repeat medication list. The surgery completed the process in days. I was both pleasantly surprised and very grateful.

Thank you
GP surgery review: castlegate-and-derwent-surgery
Title: Sound
Rating: 4 out of 5
Visited: December 2023
It was great to see the dr who listened and supported us. Also a telephone appointment where the Dr was very helpful and finally a physiotherapist appointment all in 24 hours. 
Thank you.
GP surgery review: castlegate-and-derwent-surgery
Title: Friendly and helpful
Rating: 5 out of 5
Visited: December 2023
Had a phone appointment, felt I was taken seriously, advice and diagnosis helpful, very friendly and understanding doctor
GP surgery review: castlegate-and-derwent-surgery
Title: Thank you
Rating: 5 out of 5
Visited: November 2023
Thank you to the lady in the pharmacy who asked if the nurse would be able to take blood from my husband after he was late. And thank you to the  nurse who was so kind to see him. You are the best of the nhs.
GP surgery review: castlegate-and-derwent-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Following a medical incident in the surgery I would like to thank doctors ,practice nurse and all other surgery staff who cared for my husband. The response was efficient, professional and extremely caring and we felt supported and reassured throughout.A big thank you for all you do in such demanding circumstances.
GP surgery review: castlegate-and-derwent-surgery
Title: Gout group session, learned a lot and shared.
Rating: 5 out of 5
Visited: July 2023
Group session on gout, well attended, lots of good information and sharing. Worthwhile and made a difference, thanks.
GP surgery review: castlegate-and-derwent-surgery
Title: Excellent service thanks
Rating: 4 out of 5
Visited: July 2023
Requested advice on line on a skin condition at 08.10 in the morning. Got a text at 08.25 saying the GP would be in contact that day. Had a phone consultation with the GP at 08.30. Collected my prescription from Allisons at 4pm. Couldn’t be better than that!
GP surgery review: castlegate-and-derwent-surgery
Title: Excellent Nurse Practitioner
Rating: 4 out of 5
Visited: July 2023
My child was seen by your ANP today-she was highly skilled, compassionate with excellent consultation skills! Got down to the problem and has really helped us today-Thank You so much!
GP surgery review: castlegate-and-derwent-surgery
Title: The extra mile
Rating: 5 out of 5
Visited: July 2023
While away from home, I had a recurrence of a problem that required antibiotics. A visit to a local minor injury drew a blank, and a local GP practice refused to see me. Our brilliant GP practice when contacted sorted out a prescription for me and as they didn’t use electronic prescriptions, arranged with the pharmacy near to where I was staying, to dispense the antibiotics and they would post a paper copy first thing the next day. Definitely going the extra mile! Thanks to the GP and prescription team.
GP surgery review: maryport-health-services
Title: Do not help
Rating: 1 out of 5
Visited: August 2023
Recently in July in an attempt to ensure that I am on the list for various NHS screenings I asked to be provided my details so that I can peruse that the information  is up to date and accurate. This has never been provided. Furthermore recently I received a letter from the DVLA revoking my license "after a medical review" and it cites that I am diabetic with insulin. I have never been prescribed with insulin. I contacted my GP asking if they could provide a letter confirming whether or not if they believe I am medically fit to drive. Again no reply. 

In the last 20 year's the NHS have provided perhaps thousands for my 'care'. Had I been given that money perhaps I could go to a private Doctor so that the issues that I ask to be addressed could be seen to.

They offer doctor appointments but since 2019 I have only been given nurse appointments who give the impression that I am wasting their time as the issues are out with their remit. Why are they not able to refer me to a GP is beyond me.
GP surgery review: maryport-health-services
Title: Do not engage with patients
Rating: 1 out of 5
Visited: July 2023
I am no longer with this practice.

Over a couple of years I have received, as I recall, two prescriptions for a skin condition. Of which one was a repeat due the tub leaking.

When I seen the nurse on the matter their response that I should use moisturiser. I replied I had done.

Another nurse stated they could not do anything.

When I phoned in I spoke to a receptionist who stated that they can not prescribe steroid cream again, the cream I was given was paraffin not a steroid.


No response.
GP surgery review: maryport-health-services
Title: Diabolical
Rating: 1 out of 5
Visited: January 2023
This is a terrible practice. It is not possible to see a GP. I think they are part-time and working from home. For a practice with around 10 GPs & the population of Maryport it is scandalous. You ring....long wait. Finally through to receptionist who decides whether you are to be granted an audience by telephone with a GP. You jump through several hoops as I think they would rather you see a nurse. The 'appointment' by telephone call involves waiting for your phone to ring for 4 hours, (anytime between 8 a.m. & noon). If you miss it, you have to go through the whole process again; there is no follow up. The website is very outdated, with a lack of care or thought for patients. Click on 'appointments' a sign comes up with 'all advance appointments suspended due to Covid pandemic.' This is March 2023. Self referral forms require you to purchase word or excel. I'm saddened that the inevable consequence of such poor service is that conditions perhaps easily treated initially will worsen, & that vulnerable & elderly people will really struggle to get the care they need.
GP surgery review: maryport-health-services
Title: Appointment? Good luck!
Rating: 1 out of 5
Visited: January 2022
It is  taking circa 12 mins to move up one place in the queue. as i joined at position 8 thats an hour and a half!!
Got to position 1 and waited over 20 more minutes....still no answer.
Feedback says my experience is not unusual.
Compare this to my own GP practice. I have never waited more than 10 mins for my call to be answered. Mostly the GP call back the same day, and often its within an hour. 
I was calling as a carer to speak to my service users GP. I simply cannot take nearly 2 hours to do this. As my service user struggles with the confusion of life, the real outcome is that they do not have a GP whom they can contact.