janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: dr-km-alkaisy-practice
Title: On the whole a good practice
Rating: 4 out of 5
Visited: October 2023
Nurse was lovely that saw me yesterday on the whole this is a good practice and the staff are helpful
GP surgery review: dr-km-alkaisy-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Good Doctors and very welcoming staff, always on time,  very informative practice,  good listening staffs and always easy to reach out for booking an appointment.
GP surgery review: dr-km-alkaisy-practice
Title: Very good practice
Rating: 5 out of 5
Visited: October 2023
Reception is always polite and friendly when you have an appointment your always seen on time everyone is helpful always get emails for my diabetic reviews they look after you so well can't fault them very happy to be at this practice
GP surgery review: omnes-healthcare-ltd
Title: Shame on their service
Rating: 1 out of 5
Visited: December 2022
I have been told to come at 8 to get an appointment. Two days in a raw I came and both occasions they said there isn’t any appointment Available. Clearly that’s a misinformation. Staff is not trained. They kept me on standby for 15 minutes. They just gone inside and outside that’s all. Finally come out saying to me try every day and one day I will get appointment. That’s ridicules how this is surgery can run like that. NHS England look at this. I will email further if I Dont get any reply here
GP surgery review: omnes-healthcare-ltd
Title: Good reception and management team
Rating: 5 out of 5
Visited: December 2022
Good customer service and reception team at Porters Avenue, I will recommend this gp surgery, They always have options to refer patients to alternative routes when there is no appointments available at GP surgery, They have also launched an app called ever green where you can do everything through the app.
Good reception and management team
GP surgery review: omnes-healthcare-ltd
Title: Organised and Really helpful Gp Surgery
Rating: 5 out of 5
Visited: December 2022
Organised reception team and really polite receptionist  always there to support me with appointments and my quires.
Gps are always nice and supportive
GP surgery review: omnes-healthcare-ltd
Title: Poor service
Rating: 1 out of 5
Visited: September 2022
I had an appointment but the doctor wouldn’t let me finish my concerns. The doctor was in a rush to get off the phone.
GP surgery review: omnes-healthcare-ltd
Title: Excellent reception staff
Rating: 1 out of 5
Visited: August 2022
The ladies at reception are the saving grace of this GP practice.
Always very helpful and friendly.
I would have left ages ago if it wasn't for them. Always manage to sort out my issues with their help. Thank you so much Reception Ladies!!!
GP surgery review: omnes-healthcare-ltd
Title: Good practice
Rating: 4 out of 5
Visited: May 2022
Child & Family has been good to me since I registered. I had one issue with my repeat Medication and the Manager dealt with it swiftly and effectively. The phones are finally being picked up and its good to hear staff that actually want to help you. The reason though I have given 4 stars instead of 5 is because I found out that Porters avenue is part of Child and family. When I used to live in Dagenham I was registered there and I can honestly advise to patients to please stay away. the management is terrible and the reception is even worse. I don't even want to start on how the doctors are just rude and dismissive. To found out Porters avenue is part of child and family really upset me. how is it possible for 2 surgeries to be combined as one but both treat you completely different. its horrific to say the least. This is the only reason its 4 stars or I would of given 5 stars. Thank you to the reception at child and family especially the doctors they have been Fantastic. Also the Manager who has dealt with any problem I have had Thank you all for a wonderful Service please don't change.
GP surgery review: omnes-healthcare-ltd
Title: Registration Process
Rating: 1 out of 5
Visited: May 2022
They phoned me to let me know they received my registration form and could I send them my identity documents which I did 13 days ago. I said I was feeling very unwell to go out so they said I could send my identity Documents by email. But havnt heard back from them in 13 days. I have severe asthma.
GP surgery review: omnes-healthcare-ltd
Title: Organised and helpful
Rating: 5 out of 5
Visited: May 2022
I have been registered at child and family for about 2-3 years now and I can honestly say I have had a good experience. my only concern is that They seem to always have a new doctor every month. other than that they have managed my healthcare very well.
GP surgery review: omnes-healthcare-ltd
Title: Absolutely Awful! Do not use them!
Rating: 1 out of 5
Visited: April 2022
Need to book a routine smear test which can only be made via telephone appointment. Day one phoned 7 times and used the call back feature....nothing let the phone just ring for 48 minutes no answer. Day 2 phoned 11 times used the call back feature each time. Got one call back but they were not bothered about getting through to me my phone rang twice and they hung up. Litteraly the time it took to get it out of my pocket and to my ear! Day 3 tried again13 call backs requested and nothing let the phone ring for 52 minutes and no answer! 
Still without an appointment for such an important test especially as I have had to previously gave treatment because of abnormal cells !
They are using Covid as an excuse for poor service but they were rubbish before, but now they are worse !!
Need to be either closed down or re staffed as those on reception are absolutely useless! Terrible service do not choose them if you can get in anywhere else even if it's a bit out of your way trust me it's worth it as you won't be able to get through to anyone to book an appointment!
There is no excuse for this awful practice
GP surgery review: aurora-medcare
Title: Worse practice
Rating: 1 out of 5
Visited: December 2022
I phoned the surgery at 8 a.m I was 24 in the que which is normal now when I got through there was no appointments left my son as had the flu for 8 days which now as gone to his chest and lungs he is also asthmatic they still couldn't see him this keeps happening and is getting worse we have phoned 111 and they said he needs to see his doctor.
GP surgery review: aurora-medcare
Title: Bad practice
Rating: 2 out of 5
Visited: December 2022
This practice never has appointments. I rang today regarding an appointment for my dad who's come from A&E and was told to follow up with GP. I rang at 8 couldn't get through. I kept trying and trying only to get a voicemail at 8:15 that all appointments are fully booked. I rang again at 9:30 to try speak to someone I was put in a queue,  once I reached number 1 got a message that the receptionist is on another call and I should call back later. There's only 1 member on the receptionist team who goes above and beyond. The days she's not there the whole practice is a shambles. I'm honestly so annoyed as this is not an isolated incident. It happens everyday. For someone with serious health issues it could be as if they are being neglected.
GP surgery review: aurora-medcare
Title: Awful practice - avoid at all costs
Rating: 1 out of 5
Visited: November 2022
I've had nothing but awful experiences with this practice. I've recently been diagnosed with long covid and have been trying to get help with this since April 2022. I first asked for a referral to a fatigue clinic, this took months of phone calls and chasing only for it to be done incorrectly 2 times.

When I was finally seen by an external fatigue clinic they wrote to my GP to ask them to refer me to a long covid clinic. Again, the practice failed to do this and I had to chase on 4 separate occasions before they did anything with this. They only did something when I wrote a complaint to the surgery, before this, nothing.

I'm now chasing them for an extension to my sick note but it's impossible to get through to them on the phone and then when you do they are rude. They always tell you what you're doing is wrong and you should make an appointment or they can't find your details.

My condition makes doing things like this difficult and this practice only exacerbates my condition. I have to chase them to do things only for them to do it wrong. It's impossible to get an appointment. I'm often cut off when I get to the front of the call queue.

I've been told to use their 'e-consult' service which is where you can send a message directly to the doctor for things like sick notes and prescriptions but this is ignored too.

Unfortunately, I'm forced to use this practice as there are no alternatives I can reasonably travel to. If you have the choice, avoid them, you'll be better off for it.
GP surgery review: aurora-medcare
Title: Honest review- 10 years registered
Rating: 2 out of 5
Visited: November 2022
I've noticed a consistent downturn in this GP esp after it was merged and became Aurora. I will be honest and say the GP was good earlier on, there was a specific lady at reception who I always looked forward to speaking with, no matter how busy it got she would focus on you for the seconds on that call.
However, services have deteriorated. My last 3 engagements, and finally my call this morning have left a bad taste and led me to write this review. The lady I spoke with this morning was so impatient with me trying to request my preferred GP and maybe as punishment for my indecision, ended up telling me I couldn't get the appointment time she has said was available. 
Getting an appointment here is like. lucky draw, you have to call in at 8am on the day and even when I called at exactly 8am (no second later, I was already 16 on the queue, yet I was unable to get an appointment!

I also find it increasingly difficult to have continuity as on my last 3 visits, I have not managed to see the same clinician. Always someone new, some dismissive, some aloof. I have however not had an investigation or referral for the issue I have been going to the GP for. This is the same issue I called about this morning and unfortunately the lady who answered the call seemed to dismiss me.
Due to these recent experiences, while I note that this was once a great GP to use, I would not recommend this GP today.
I pay taxes and don't think I should be treated like I was seeking a freebie where I have contributed squarely.

Sadly will start to look for a new GP.
GP surgery review: aurora-medcare
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
I am staggered to have stumbled across poor reviews for the surgery.Recently I was seen by hca for my b12 injections  at King Edwards.
Regardless of how serious or not my need is, she  without fail deal with me in the most courteous, considerate and speedy manner. I have never known any Hca to be as efficient and caring as her.
GP surgery review: aurora-medcare
Title: The appointment process is very unhelpful
Rating: 1 out of 5
Visited: October 2022
Opens at 8am. Takes 7 minutes for the phone to connect. Then a bunch of automated messages saying "Your call cannot be dealt with right now" followed by the call ending.

Finally get through, wait on hold for 30 minutes to be told no appointment, face to face nor telephone and I need to try again tomorrow. What if it's the same situation tomorrow? What's the point? This is why the A&Es are inundated, because the primary care fails them.
GP surgery review: aurora-medcare
Title: Ignoring calls
Rating: 1 out of 5
Visited: September 2022
This is not about my visit to the go surgery but about calling in for blood test results around 6 times only for the receptionist to put the phone down by answering at first and then pretending she could not hear me. This is disappointing, people are calling in for test results etc. this needs to be investigated why the receptionist is deliberately pretending she cannot hear me whilst picking up my call.
GP surgery review: aurora-medcare
Title: Efficient doctors
Rating: 5 out of 5
Visited: July 2022
After many visits to the emergency Dr's in another area, I was able to contact our surgery on Monday morning to get an appointment for my little one who had high fever for the last 5 days. They've offered us a f2f appointment and at 10 am he was seen by one of the Doctors, she was kind and compassionate with my son, she checked him thoroughly and she prescribed a different treatment.
My son is getting better now, and this is because she was efficient, she actively listened to what I said to her and also listen to my little one.
I really appreciate your hard work, your dedication and kindness, it is rare these days.
Also, the reception staff deserves a medal for dealing daily with all the angerness, and demands from us, thank you as well!
GP surgery review: aurora-medcare
Title: Excellent Service
Rating: 5 out of 5
Visited: June 2022
I am a Prostate cancer patient. After my diagnosis my GP has taken extreme care of me in all respect. I could not be more grateful. I could not be more satisfied.
GP surgery review: aurora-medcare
Title: Cannot get an appointment for the next month or so
Rating: 2 out of 5
Visited: May 2022
I phoned and  walked in the practice, but no-one could manage to get me to see the nurse before the end of June. they offered me an appointment at the other clinic, but i refused, I signed up to this practice over 10 years ago, so i could just walk to my doctors, not get a bus. I don't understand why i must fight every morning from 8am to get to see a doctor or nurse, ( I've been calling for the passed 2 weeks) and still don't have an appointment, this is ridiculous - I would not recommend joining this doctors, as they do not have the staff - why join surgeries, and make the process of seeing a doctor so painful - this is the worse i have seen it in all my 10 years.   The system obviously doesn't work if your offering me an appointment so far away from todays date. there is no point apologizing, just make the changes which will make the difference - if the 2 surgery's joined together are too much separate them, as you obviously cant deal with the flow of patients. there are just not enough doctors for this to continue.
GP surgery review: laburnum-health-centre
Title: Masters of Menopause
Rating: 5 out of 5
Visited: July 2022
This Practice has treated me like royalty and I want to thank them for undertaking additional Menopause Training and helping women like me.
I was experiencing may minor health concerns which, individually, I would not have visited my GP to resolve.

My employer invited me to attend 4 x weekly group sessions  regarding Menopause Awareness and I was shocked to find how many symptoms there were and how many related to my own health concerns - I was not insane!

I was also saddened to hear how my Colleagues were struggling to get their GP to understand that they did not want Anxiety Medication nor Anti Depressants they wanted HRT. I believe that Menopause is covered in approximately a half day session for GP Training and this explains why GPs are taking additional training to help women.

I expected a battle so, to be understood, I listed all the symptoms, graded them 0-10 on how they affected my life, I took them list to an Appointment with the Nurse Practioner who was so lovely and understanding and explained that I did not feel the severity necessitated HRT just yet but wanted advice so I could be better prepared. I received the advice and was given an open invitation to return.

A short while later I had a Telephone Consultation where I received a great deal of information and was referred to the GP for a Prescription.

I had a Telephone Appointment with a Female GP who explained her recommendation which I agreed to try.

A month later I had a Follow Up with a Male GP who, surprisingly, was just a lovely and knowledgeable as the Nurse and Female GP. 

We agreed to continue with thos option with an open invitation to discuss at anytime.

Sadly I have suffered some uncommon skin irritation from the adhesive on the patches recently but after a Telephone Consultation with another Male GP we are looking to find something more suitable.

I cannot thank this Practice enough for their dedication to helping women with Menopause and for the care they have provided to me in this matter and many other instances.

I do believe that, had I paid privately, I would not have received any better quality of care.
GP surgery review: barking-medical-group-practice
Title: they were there when I needed them most ...( many a times..)
Rating: 5 out of 5
Visited: February 2023
I went to BMG Practice at Upney lane today with a very heavy burden in my head about a very serious condition I thought I might be suffering from. I had no appointments just decided walk in, on my only day off. After talking to me , Lady at the reception offered me a cancellation of an appointment and I was seen by a doctor within minutes ,who listened and then thoroughly examined and explained to me of the issue. I walked out of the Barking Medical Group Practice with all burdens were eased and with answers to my issues. I Felt I was blessed by the actions of the staff at BMG Practice @Upney Lane. very grateful. Thank you..
GP surgery review: barking-medical-group-practice
Title: Very helpful
Rating: 5 out of 5
Visited: January 2023
On this occasion I had the need for an important Doctors letter. This was swiftly arrange for me.
Thank you.
GP surgery review: barking-medical-group-practice
Title: Amazing nurse
Rating: 5 out of 5
Visited: January 2023
Made me feel really welcome and comfortable with my cervical screening. Laughed through the whole appointment didn’t even realise she finished the scan
GP surgery review: barking-medical-group-practice
Title: can never get an appointment
Rating: 2 out of 5
Visited: January 2023
I managed to get an appointment for my 5 year old via 111 as I can never seem to get through on the phone at this surgery despite calling before opening and pressing the automated service to go through to the emergency appointment line and waiting in a queue. 
The doctor was very good and pleasant. I do not have any issues with the doctors at this surgery as they have always been very good when you get to see them but there never seems to be any appointments available even when calling for an emergency. When I call and lucky to get through I get told to call back in the afternoon which I do, nothing. It seems now I have to resort to calling 111 just to speak with a doctor on the phone or go to a walk in clinic which is just outrageous
GP surgery review: barking-medical-group-practice
Title: Very helpful staff
Rating: 4 out of 5
Visited: January 2023
Came in to the Gp wanting to find out if my prescription for antibiotics can be picked up earlier the staff member was very helpful she called the doctor to ask if it’s possible as my symptoms had gotten worse the doctor said yes as I was on my way to pharmacy the staff member called to let me know that the prescription has changed to a different antibiotics due to the change of symptoms it was so quick and efficient especially as I was feeling very unwell I was desperate to feel better and she made it happen could not have asked for a better service
GP surgery review: barking-medical-group-practice
Title: Appalling surgery with no appointments
Rating: 1 out of 5
Visited: January 2023
I complained month ago as my child ended up in A&E as they were not able to accommodate my child. I received a message to contact surgery with reference number and they will look into the matter as they always provide appointments for under 5 same day stating they provided this much number of appointments during that week. 
I was told by receptionists that GP will contact me to go through my concerns . It is over 20 days now and no call from surgery. I called on Friday at around 10.30 am again for emergency appointment for my under 1 year old child , again there was no appointment . So which data doctor was talking about that they do provide emergency appointments to under 5 years old. At one hand if you are providing emergency appointments, on other hand you are not providing routine appointments. Waiting time is over 5 weeks now. This surgery should be closed by health authorities as it is risk to the patients . Please do not ask me to contact you again to raise my grievances as you don’t bother to call back patients.
GP surgery review: barking-medical-group-practice
Title: Swift action
Rating: 4 out of 5
Visited: January 2023
I was on hold to get through for a long time however this was directly after New Year. My query was addressed with immediate action by the very polite and helpful receptionist.
GP surgery review: barking-medical-group-practice
Title: Very poor service. Worst surgery
Rating: 1 out of 5
Visited: January 2023
Despite the many attempts to book an appointment by phone for my eldery 78 years old dad who is a longstanding patient of 15 years, it has been impossible to get an appointment for him after a wait time of up to 1.5 hours. Meanwhile his many small ailments have become more serious and he has been left without a GP service. The telephone booking system used by this practice is dehumanising and unfair. I would not recommend this practice.
GP surgery review: barking-medical-group-practice
Title: Helpful
Rating: 4 out of 5
Visited: January 2023
I've been having trouble getting medication added to my repeat prescription. So when using the Nhs app. I have been  leaving messages. In the appropriate message box. Asking for the item's to be added. Do you think they were added No! Any body would think I was asking for crack cocain. Or the messages just ain't read. And bothered with. Anyway I popped into the surgery spoke to. Two lovely  members of staff.  Who were both very helpful. Fingers crossed problem solved. Watch this space.
GP surgery review: barking-medical-group-practice
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
The practice has always looked after me with my needs. The visit in January 2023 was great as always. HCA has always looked after me and kept me updated on my health issues
GP surgery review: barton-house-group-practice
Title: Professional and sympathetic response
Rating: 0 out of 5
Visited: August 2023
I filled in a request to see a GP online and was rung that evening with a date for a telephone appointment. The GP rang me early in the day and asked careful questions. After that he invited me for a face to face at the surgery that morning.  
I got a thorough health check which was hugely reassuring. I especially appreciated being seen so quickly in person. My health condition has caused me a lot of anxiety and the fast, professional and sympathetic response really helped me cope with that. Results of the tests havent all come through yet, but the process has been excellent and helped me manage the stress of being unwell much better.
GP surgery review: barton-house-group-practice
Title: Great service
Rating: 0 out of 5
Visited: August 2023
I had a leg injury that was dealt with within a matter of days by the physio at the practice. Great service to be able to self refer and not have to bother the GP. Also it was easier for me to go the practice rather than St Leonards which has happened in the past.
GP surgery review: barton-house-group-practice
Title: Feeling looked after
Rating: 0 out of 5
Visited: July 2023
I have had a pain in the back of my head and behind my right eye for almost 2 weeks with intermittent kaleidoscope vision. As this was not getting any better I decided to visit my GP.  
The doctor gave me a thorough examination and all looked ok. However, as I am in my sixties and have never had migraines before, it was decided I should go for an MRI to make sure there had not been a small bleed in my brain and to check for anything unusual. The doctor referred me to the Homerton Hospital, gave me the printout with all my details on to hand in at the hospital, and I am waiting for an appointment.  
I felt very looked after by the doctor.