janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-cedars-medical-centre
Title: Okay practice
Rating: 4 out of 5
Visited: August 2023
There was a long queue but it didn’t take me long to get to the front the GP did my jab and I had a sore arm for the rest of the day but no other side effects
GP surgery review: the-cedars-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Very punctual and friendly staff which was very helpful. I had an appointment just for myself but my husband was able to join me as well.
GP surgery review: the-cedars-medical-centre
Title: Attitude Adjustment Needed
Rating: 3 out of 5
Visited: August 2023
Phoned today to change an appt which had been given to me for results of a scan but as I was attending the hospital on the same day therefore needed to change it. When I spoke to the receptionist she advised I needed to call at 8am the next day to change the appointment and I queried this as it was changing a date in the future and not the same day as I was phoning, she asked me to hold and then came back with another date which I accepted. I also asked why I had been put with a different doctor than the one who had been looking after me. I was told another doctor had reviewed my notes and was seeing me, then was told 'a doctor is a doctor' and I didn't appreciate her tone as it was short and dismissive. In this instance she does not know me or the issue, she does not know I prefer to see a woman doctor or the reason for that - so no, to her response, a doctor to the patient is the professional which they feel most comfortable with providing information concerning their health, which is why patients go to see particular doctors because they have built a professional relationship of trust and sometimes often can communicate with them better.
The response from the receptionist is surprising and disappointing, people visit the doctor and deserve not to be given flippant remarks in the tone it was given as in this case. Unfortunately it appears this lady needs a little bit more empathy and maybe take on an attitude adjustment to reflect if it was her on the other end of the phone needing assistance.
GP surgery review: the-cedars-medical-centre
Title: Helpful practice
Rating: 5 out of 5
Visited: August 2023
Very friendly and helpful couldn’t have gone better. Will be very helpful getting appointments with doctors and obtaining prescriptions .
GP surgery review: the-cedars-medical-centre
Title: Very helpful
Rating: 5 out of 5
Visited: August 2023
Informal and very friendly advice on how to access our records via the MyGP app. And it works! Both of us very pleased and grateful.
GP surgery review: the-cedars-medical-centre
Title: Very poor
Rating: 1 out of 5
Visited: July 2023
Having lost my voice after a throat operation, I went into the practice to try to get an appointment, I passed a note to the receptionist who read it and said there’s no appointments left ring tomorrow??? The following week I left Leighton Hospital with a canula still in my arm, not the end of the world, because that’s happened before, I called into the doctors again to try and get some help, the receptionist laughed at me and said “ you should of asked someone to take it out for you! I didn’t go into the practice to get the canula out- obviously- I went in for help to try and organise treatment at another hospital for my Hemacromatosis - wasn’t even allowed to finish asking my questions about another hospital, before I was laughed out of the place! You’re staff are on the whole, ok, but you have 2 receptionists who should be working in a warehouse somewhere, certainly not with Ill frightened patients . And yes, I can’t believe how bad the practice now is, compared to a few years ago.
GP surgery review: the-cedars-medical-centre
Title: We are fortunate to have this practice
Rating: 5 out of 5
Visited: May 2023
We are so fortunate to have this practice. From receptionists to phlebotomist to nurses to Doctors my experience has always been positive
GP surgery review: the-cedars-medical-centre
Title: Not very good
Rating: 2 out of 5
Visited: March 2023
Why is it at 8am in the morning you turn your phone’s off it says disconnected.
Then when I try to make an appointment in person the receptionist is very rude saying we have to site and wait to get an appointment. Maybe if you turn your phone’s on we could get one. And most people have jobs to go to and we have children to take to school. I have a sick Autistic child with headaches and earache I am going to have to go to a drop in centre instead of her doctors. I am really not happy
GP surgery review: the-cedars-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
Staff are always very pleasant and approachable. It is very easy to arrange an appointment and to obtain a repeat prescription.
GP surgery review: churchtown-medical-centre
Title: From mediocre to shocking!
Rating: 1 out of 5
Visited: February 2022
Phoned at 8am for an appointment for my son. For the first 7 minutes of calling (48) times I was told by voice message the practice was closed today for staff training. On the 49th attempt as I was suspicious that this wasn’t the case, I eventually got through. I was told he would need a telephone consult first. At 2.30 he received a call from someone in London who asked his symptoms. It was decided he needed a face to face appointment and was told he would phone him straight back. After over a hour no one called back so I phoned the practice again. After being on hold for 30 minutes was offered an appointment 4 days later!!!! I explained that he needed to be seen today as stated by the person who triaged him over the phone and what had happened to all the appointments. The practice advertises as open 8am to 6.30 pm was repeatedly told no appointments available with no explanation as to why. I actually don’t think that they have more than one doctor there, as the receptionist said she would ask the doctor. Eventually was offered an appointment the next morning. Still not good enough. I had heard that all the regular doctors had left and I’m not surprised. Absolutely disgusting service. No wonder the other practice near me has had to close their books due to an increase of people wanting to join them.
GP surgery review: churchtown-medical-centre
Title: Let’s not blame covid
Rating: 1 out of 5
Visited: January 2022
Let’s not blame covid. The surgery lost a number of long standing doctors & didn’t tell anyone.

Instead it plodded on with locum doctors.

The management of the surgery itself is weak due to the management above being greedy. We all know these practices are essentially privatised but at least try & provide a level of service.

NHS is stretched to its limits & here is an example of how to do that through incompetence.

Takes 45-60 minutes to get your call answered. Imagine my shock when fed up I drive down to see the phone ringing & only one member of staff answering & 3 chatting. If you know te phones are busy 8-9 assign more staff - it’s not rocket science.

This is a model of how not to run a surgery
GP surgery review: roby-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: May 2023
I visited to sign up to the practice. Was interviewed by two nurses. They were friendly and welcoming. The practice staff also made me feel very welcome and relaxed. I was called into a Doctor's office. She was young and welcoming as well.Shevasked if I had any medical worries. I told her I had been sent to have my back checked and the results were sent to my last GP who said I had problems all down my spine and I should see a consultant. I told him we were planning to move to Liverpool He said he would hold to plan untill I had moved to a new GPs practice and he would arrange for them to do the plan. She then said she would contact the GP and do the arranging. She has done so and I have an appointment on the 8th of August.
GP surgery review: roby-medical-centre
Title: excellent service
Rating: 5 out of 5
Visited: May 2023
Saw doctor and nurse today for health check and appt with doctor very satisfied with the treatment I received from both. Its good to be with a practice that gives such an excellent service from reception, and medical staff. Thoroughly recommend this great practice
GP surgery review: roby-medical-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: May 2023
I have recently moved GP surgeries along with my 2 daughters to Roby medical Centre.  I phoned yesterday and was offered an appt today for my daughter, we was seen on time by a lovely practitioner (sorry i didnt catch her name), lovely bedside manner and put my daughter at ease, prescribed medication and offered really good advice too.  Was then told we would receive a call next week to see how my daughter is getting on and if medication is working ok.  I am so happy we moved practices and can't praise the staff in Roby Medical Centre enough.  Well Done x
GP surgery review: roby-medical-centre
Title: Fabulous Practice
Rating: 5 out of 5
Visited: April 2023
This practice is run very efficiently with friendly welcome staff. Always helpful and polite. Each time I have visited I feel listened to by all the practice staff and action is taken immediately to a very high standard. All questions answered and resolved on each visit with care and efficiency. Thank you.
GP surgery review: roby-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: April 2023
They listen to their patients. You can actually get to see a Doctor. The receptionist are so welcoming and friendly. Also when you phone, you are not kept waiting and are seen to straight away.
GP surgery review: roby-medical-centre
Title: Great practice
Rating: 4 out of 5
Visited: April 2023
The staff's of Roby Medical Centre was very helpful. 
They had checked all my records and help me  with my medication. 
Thanks
GP surgery review: roby-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: March 2023
Good all round staff Receptionists polite and respectful .Medical team all good at what they do .Very good all round practice
GP surgery review: roby-medical-centre
Title: What a fantastic Turnaround
Rating: 5 out of 5
Visited: March 2023
Since this practice has been taken over, it has improved tremendously. All the staff are really happy to help and do whatever they can for you. You are all amazing. Thank you so much
GP surgery review: roby-medical-centre
Title: Lovely experience
Rating: 5 out of 5
Visited: March 2023
Very good doctor, kind, caring, patient. Did not rush me and gave me a full experience.
I would recommend the practice.
GP surgery review: roby-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
The Roby Medical practice under extreme difficulties have been excellent informing patients regularly on their ongoing problems I would also like to praise the medical staff for their care and professional way they carry out their duties
GP surgery review: fir-park-medical-centre
Title: Telephone system sadly not fit for purpose
Rating: 2 out of 5
Visited: January 2023
I'd like to start by saying the once you can get through to a clinician at the practice then the treatment & help you receive is excellent.  Unfortunately reaching this point is as hard as finding a unicorn in the woods!  Rarely unwell but recently finding myself in need of GP services I have found that the stress of knowing I have to contact the GP surgery at 8am makes me feel worse.  Today, after 203 phone calls, (which weren't on redial just intermittent ringing), I've given up and will try again tomorrow.  I don't want to complain without making a suggestion, so would it be possible to have a call-back system on the phone?  Patients can then keep their place in a queue whilst being able to do other things.  We are thinking of leaving the practice because of this inability to get through and that is such a shame.
GP surgery review: fir-park-medical-centre
Title: Brick wall
Rating: 1 out of 5
Visited: January 2023
Whilst whenever I get to meet a member of the team I  always feel as though I have been treated in the nicest way and feel reassured. However the process of getting an appointment or to speak to a member of the medical team feels like your banging your head against a brick wall.
GP surgery review: fir-park-medical-centre
Title: Awful GP Surgery
Rating: 1 out of 5
Visited: January 2023
Ineffective GP Surgery. It is clear that the Surgery is very poorly run. It lacks the pragmatic approach required to provide a good patient service.
GP surgery review: fir-park-medical-centre
Title: Good experience
Rating: 4 out of 5
Visited: January 2023
The nurse who helped us with our holiday vaccinations was pleasant, polite and cheerful.
We have visited various nurses over the past few weeks and the experiences have been positive. Thank you
GP surgery review: fir-park-medical-centre
Title: lovely staff
Rating: 5 out of 5
Visited: December 2022
the staff in the practice made me feel really welcome and assisted me when needed, lovely clean building
GP surgery review: fir-park-medical-centre
Title: Nurse review
Rating: 4 out of 5
Visited: December 2022
My appointment this morning was Asthma review. The appointment was for 8:30 and was on time. The nurse was very pleasant, efficient and professional. She asked clear questions and gave good clear advice. What more could I want
GP surgery review: fir-park-medical-centre
Title: Good
Rating: 4 out of 5
Visited: December 2022
Very good service, it was on time and very helpful, no issues during my visit, would recommend to friends and family.
GP surgery review: fir-park-medical-centre
Title: Amazing doctors and staff
Rating: 5 out of 5
Visited: December 2022
I have never had a bad experience with any gp or staff member at this surgery. Phoned at 8am had phone triage at 8.40am and app at 10.45. GPS always take the time and never rush you.
GP surgery review: fir-park-medical-centre
Title: Amazing service
Rating: 5 out of 5
Visited: December 2022
June made me feel extremely comfortable and explained everything in detail to me which made me feel relaxed. She was really lovely
GP surgery review: fir-park-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: December 2022
Had an appointment with practice nurse was seen on time and very satisfied with the outcome. Nurse put me at ease and was very informative. Thank you.
GP surgery review: ashton-medical-group
Title: Some of the staff are so rude
Rating: 1 out of 5
Visited: October 2022
I needed an appointment for my husband had to do it online a nice receptionist told me how to do it, then i got an e mail saying I had done it incorrect. phoned the practice to see if it had registered and was informed it hadnt I asked if she could help me to do it over the phone and the response was "No you done it once do it again" so rude, It use to be a excellent practice now you cant get an appointment for love nor money amd please dont send me your scripted apology just get yourselves sorted,
GP surgery review: ashton-medical-group
Title: So difficult to see or speak to a Doctor
Rating: 1 out of 5
Visited: August 2022
I rang and was told I could not get an appointment and could either ring at 8am the next day or fill in the email on the site. As there are usually loads of people before you when you ring I decided to email.
I filled in where they ask you to put when you are available in the next 2 days on the phone and they rang me twice when I had put I was unavailable. What's the point of asking you if they take no notice.
GP surgery review: ashton-medical-group
Title: I received a reminder for renewal of medication exemption
Rating: 5 out of 5
Visited: February 2022
I have been with this practice for 30 years and I have found all gp's and nurses,as well as reception staff to be exellent in their care, they have always been able to answer queries on my medication, helped me with ordering and reordering my medication and getting me appointments or a phone call during the past 2 years or more during this pandemic. I think all of them deserve to not only be thanked for their work, but to be paid  a wage in comparison to what they actually do, so I can only thank them myself.
GP surgery review: stamford-house
Title: Vasectomy
Rating: 5 out of 5
Visited: February 2023
I was initially quite worried about the procedure. The staff made me feel at ease as soon as I arrived, the doctor explained everything to me and simplified it to make it easier to digest. The two nurses who were present were fantastic, I can not speak highly enough about the staff, true professionals who made the whole process a breeze. All in all I was in there about 30 minutes and really shouldn’t have worried, there was no need to, I was in safe hands the moment I walked in. Hats off to the doctor and two nurses you were all fantastic. Communication before hand was second to none aswell. 
Thankyou
GP surgery review: stamford-house
Title: Very professional
Rating: 5 out of 5
Visited: February 2023
Really informative and helpful. Described everything thoroughly and put me at ease during the procedure.
GP surgery review: stamford-house
Title: Vasectomy
Rating: 5 out of 5
Visited: December 2022
I was nervous and stressed about all this and I can't tell you how much the staff made me feel at ease, distracted me and we're just generally lovely people.
Recovery time now but plenty of instructions for after care.
Thanks so much
GP surgery review: stamford-house
Title: Great practice and staff
Rating: 5 out of 5
Visited: December 2022
The doctor was very informative about my vasectomy procedure and the operation took about 20 mins, the nurses were fantastic and very reassuring and a big thank you to the nurse who helped me with my breathing, the receptionist were very pleasant  too. Great job Stamford house surgery.
GP surgery review: stamford-house
Title: Great pratice
Rating: 5 out of 5
Visited: November 2022
I was booked in for a minor procedure for which I was feeling a little nervous. All of the staff were lovely and really put me at ease. Thank you to the team.
GP surgery review: stamford-house
Title: Great staff
Rating: 5 out of 5
Visited: November 2022
All the staff were very friendly and made you feel at ease. 
I would highly recommend this practice to anyone.
GP surgery review: stamford-house
Title: Brilliant team
Rating: 5 out of 5
Visited: October 2022
Had my surgery here and I was so scared to the point I was gonna be sick but the nurses did a brilliant job of keeping me calm and the doctor was amazing, very gentle and listened and got the job done ASAP
GP surgery review: stamford-house
Title: Vasectomy
Rating: 5 out of 5
Visited: October 2022
As you’d expect I was quite nervous and tense about the procedure. The Doctor was very informative and put me at ease. The nurses did a fantastic job in assisting both the procedure and keeping myself calm. Would highly recommend here to all my friends thinking about having a vasectomy.
GP surgery review: stamford-house
Title: Vasectomy 🫣
Rating: 5 out of 5
Visited: September 2022
Attended Today For A Vasectomy Absolutely Bricking It, Both Nurses Kept Me As Ease, We Had A Great Laugh At My Expense. Highly Recommend Surgery! Thank You!
GP surgery review: stamford-house
Title: Extremely Professional
Rating: 5 out of 5
Visited: July 2022
Just had a vasectomy and obviously was nervous going in but the surgeon and staff was amazing, very professional and put me at ease.
Awesome
GP surgery review: bolton-medical-centre
Title: Practice
Rating: 2 out of 5
Visited: August 2022
I was seen today promtly and on time i was treated faily and examed thougherly and was asked questines and given explanations all the way and was even given the oportunity to ask questions myself all in all the staff were friendly and knowligable.
GP surgery review: bolton-medical-centre
Title: Lovely practice
Rating: 3 out of 5
Visited: July 2022
Despite a very early appointment the nurse was extremely helpful and professional throughout the appointment
GP surgery review: bolton-medical-centre
Title: Bloods with nurse and doctor appointment
Rating: 4 out of 5
Visited: June 2022
Consultation with doctor regarding referral for my daughter was thorough and very reassuring as she is only 13 felt comfortable discussing things with the doctor had bloods by the nurse who was also lovely and reassuring no numbing cream needed for the first time very professional 
Regards Mrs Kathryn Newton
GP surgery review: bolton-medical-centre
Title: great nurses
Rating: 5 out of 5
Visited: June 2022
was lovely to get in an out so quickly, donna an another nurse sorted me out in no time thankyou for the care an understanding my needs today
GP surgery review: bolton-medical-centre
Title: Great staff
Rating: 5 out of 5
Visited: June 2022
Welcoming staff and quite quick service. Had a blood test and it was done in 5 to 10 minutes. I would recommend to anyone from relatives or friends.
GP surgery review: bolton-medical-centre
Title: Doctors could do better with patient’s
Rating: 3 out of 5
Visited: May 2022
Nurses and the receptionist are wonderful. They so nice to you. So welcoming I don’t stress out because I know they trying they best to help you out.  But regards the doctors unfortunately I can’t say the same. I feel like I didn’t get the help I need. I’ve been with this GP for 4 years. I don’t get many health issues, but when I started to get some health problems and I’ve been in to be seen I felt very uncomfortable, like very cold towards you. I’ve seen 4 different doctors in all this time and only 1 of them made me feel like they listen to what I have to say about what’s going on with me and they seen like they care and understand. Witch is very disappointing for me every time I try to book an appointment with doctors and I have to go in gives me anxiety and I think and I hope they will help me this time. Like I’ve said you getting a very cold vibe and they just trying to get rid of you. Next patient!!!!
GP surgery review: bolton-medical-centre
Title: Good service
Rating: 4 out of 5
Visited: May 2022
Attended to see nurse who was very nice she escalated my condition so i got to see the doctor who was also very good and explained everything to me. Was then passed back to the nurse who saw me again in her busy schedule for an ecg. Many thanks for the support from BMC
GP surgery review: bolton-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
Nice doctors and lovely staff and a nice and clean practice no matter where you go 
There very helpful and understand too
GP surgery review: bolton-medical-centre
Title: Appointments never available
Rating: 1 out of 5
Visited: May 2022
On this occasion i couldn't fault the service received.  The appointment was booked by the nursing department a week ago.
The examination was thorough.
Unfortunately the same isn't true of the practice Manager,  which I'm still waiting to speak to 6 years on. The GP side of the medical center is a little snowed under and have to fight the reception staff for a face to face appointment. Previously I've been told "your free to change surgery
GP surgery review: bolton-medical-centre
Title: Great nurse
Rating: 3 out of 5
Visited: May 2022
The nurse was lovely and approachable.
She listened to my concerns.
If I was to se her again, I wouldn’t worry as she was understandable.
GP surgery review: hulme-hall-medical-group
Title: Caring GPs.
Rating: 5 out of 5
Visited: October 2023
Doctors I have seen/spoken with have been very caring and compassionate. Very quick to respond to requests and always involve me with making decisions. Very happy with the surgery.
GP surgery review: hulme-hall-medical-group
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
Moved to the area 2 years ago. This is a great practice with great use of Information Technology. The staff are really helpful and I have seen Nurse Practitioners and  doctors. They are always excellent.
GP surgery review: hulme-hall-medical-group
Title: Not the service it was
Rating: 3 out of 5
Visited: September 2023
I am disappointed that the system of ordering repeat prescriptions online has not been available for some time. Some good news about the re-instatement of this facility would be welcome.