janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: high-street-surgery
Title: Not accepting Out fo Area patients
Rating: 1 out of 5
Visited: April 2023
Called reception as current GP practice is closing and need to move GP's. Despite what it says on the NHS Service finder site, this practice is not accepting out of area patients. Please at least update your listing. It's quite disappointing to be told one thing and then another.
GP surgery review: high-street-surgery
Title: Awful
Rating: 1 out of 5
Visited: January 2023
Rude receptionist and unhelpful. Tried to book cervical screening, but unfortunately the nurse only works one day. This makes to hard book appointments around work and childcare. Shame the is the nurse is lovely. I find it strange the doctor is still doing telephone appointments. 

Walk into to an another surgery better atmosphere business as normal, really different to the outdated surgery I am registered at. Moving my whole family.
GP surgery review: modern-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: August 2023
Each time I have phoned the surgery the ladies on reception are always polite, helpful and pleasant to speak to. As yet I havn't had a problem getting an appointment to see the doctor of my choice. The doctors, nurses and other staff are excellent. I have been a patient at the New Practice and the old one for all my Childhood and Adult years and can't praise it enough.
GP surgery review: st-edwards-medical-centre
Title: Staff need urgent retraining
Rating: 1 out of 5
Visited: November 2023
To be charitable I would say the reception staff and the prescription staff are not helpful and on occasions rude. Their job is to help not hinder patients. When mistakes are made by them to say sorry and correct them is not in their vocabulary. Dealing with vulnerable people needs understanding care!!
GP surgery review: st-edwards-medical-centre
Title: Disgraceful service
Rating: 1 out of 5
Visited: November 2023
Despite being no 2 in the queue on ringing, it took over an hour to get through. Trying to telephone for anything is a complete waste of time. Too many patients, not enough staff. Certainly not enough answering the phones
GP surgery review: st-edwards-medical-centre
Title: The Practice has got from Bad to Worst.
Rating: 3 out of 5
Visited: July 2023
I have been with the Surgery for just over 59 years. Whenever I phone the Surgery to try and get an Appointment to see a certain Doctor I rarely get an appointment. I phoned  yesterday to see if there would be an Appointment to see a certain Doctor  today but was told to phone today. I phoned at 8.00am today was no 4 on the phone, I waited 26 minutes for someone to answer the phone only to be told that there were not any appointments for him today and that there were not any yesterday when I phoned up. I was told that he would be in on Friday but I asked if I could book an appointment today to see him on Friday but was told no that I have to book an Emergency Appointment on Friday.I don't know what System they are now using but it has certainly got from Bad to Worst.
GP surgery review: st-edwards-medical-centre
Title: Doctor didn't ring!!
Rating: 1 out of 5
Visited: March 2023
Your location



St Edwards Medical Centre
The surgery left a message on my dad's phone at the end of January asking us to fix a phone appointment for dad with one of the doctors, to discuss a letter they'd received. We therefore arranged a telephone appointment for 1st March, with a guide time for the GP to ring around 3pm. My sister and I rearranged our plans so that we could be with dad at the allotted time.

At 3.50pm on 1st March my sister rang reception to ask when we might expect the call from the GP. She was told that the time given was only a guide, but that we were on the list of calls to be made. So we waited and waited... and were still waiting at 8pm when I left to get some shopping for dad. When I returned at 9pm, no call had come in.

My sister and I double checked the list of incoming calls on dad’s phone again yesterday (2 March) and there were none received on 1st March from the surgery. My sister phoned them again today (3 March) to ask what happened and was told that the GP had rung dad’s number at 6.50pm on 1st March. We know that wasn’t so as no incoming call from them was on the call log. Moreover I was still at dad’s at that time sitting next to the phone and can say hand on heart from my own memory that there was no such call.

Taking a charitable view of the situation, I would say that someone at the surgery is very much mistaken....

All in all, dreadful service from a surgery that really must do better. Luckily for us, this wasn’t an emergency...
GP surgery review: st-edwards-medical-centre
Title: getting an appointment aghhh!!
Rating: 2 out of 5
Visited: December 2022
trying to book an appointment !! is there anybody at the surgery used to be you are number 26 in the queue.but now a voice just saying we are busy and cutting you off not good . re ring cut off re ring cut off dont use a land line when calling cost a fortune!!
GP surgery review: st-edwards-medical-centre
Title: Horrible practice exceptionally rude reception staff
Rating: 1 out of 5
Visited: July 2022
Reception is extremely rude, called them asking for blood results and they said they have not arrived however i know they have arrived and they refused to help, refused to pass on messages to someone who can help or pass on messages to their supervisor. they said it can take up to 6 weeks to arrive. This isnt some special blood tests i had taken its a standard blood test which i know take up to 2 weeks. 

they then proceeded to say im going to hang up now as i cant help you the whole time shouting and speaking over me and speaking in such a patronising and condescending tone. literally 0 respect or dignity in the reception staff
whole practice is a shambles 


was in there for an appointment the other day, they made me buy a mask to enter which was 5 pounds eventhough none of the staff were wearing masks themselves and walking around. Then one person was asking for a prescription at the reception and one of the staff started shouting at him and talking to him as if he was a child. 
how is this practice still up?

im a university student and im back home in london for Summer and everytime i've called they say my records have been deactivated because i have moved away. First of all they should not be deactivated in the first place as london is my permenant address, how would i get medical attention if im in london do i have to travel 4 hours just to get seen by a doctor? 
after talking for 20 minutes and explaining how im a university student they finally said "we'll leave a note for next time". they did not. every single time i've called over the past 2 months i've had to sit on call for close to an hour to get through to someone and then another 30 minutes talking to incompetent staff incapable of understanding or helping patients explaining the same thing i have explained 5 or 6 times before just to get seen by a doctor for 5 minutes. 

This place is awful and needs restaffing.
GP surgery review: st-edwards-medical-centre
Title: Shockingly poor and unprofessional reception staff
Rating: 1 out of 5
Visited: February 2022
It is impossible to get through to the practice (for any enquiry) expect wait times of 45 minutes on average.  When the call is answered expect incredibly rude and unprofessional reception staff to respond to any enquiries with a "couldn't care less" attitude.

You just cannot get to see a doctor regardless of complex medical conditions, don't waste your time dial 111 its far more efficient.

I've been a patient of this practice for over 30 years and have seen its decline.  Such a shame.
GP surgery review: st-edwards-medical-centre
Title: Answering phones
Rating: 2 out of 5
Visited: February 2022
Went into doctors surgery asked to make an appointment told you need to phone in. So on friday called to be told all appointments are gone called the next day number 20 in Q gave up. Called again today number 5 thought oh that's good,  it took your receptionists over an hour to answer my call and was then told no appointments and ring back after 2 or book a telephone appointment. Told reception I need to see a doctor as need blood pressure taken. This is a joke.
GP surgery review: st-edwards-medical-centre
Title: Vast improvement needed
Rating: 3 out of 5
Visited: February 2022
This review echoes much of what is said in other reviews and can be summarised as follows:

- Extremely bad telephone system.  Get put in a queue holding often for over an hour. Once took 3 days to get through to someone.
- When you finally get through to the number one spot, you might get cut off upon someone picking up. You cannot keep blaming a telephone system for your staff actively putting down the phone! This has been going on for well over a year now. 
- Reception staff are sometimes not helpful and it feels as if you are bothering them. 
- Upon call back, doctors do not seem to even look at your records before hand and ask you to explain everything from scratch.  Bring up patient records before you call.
- When you have a booked face to face appointment, you are never seen on time.  You are usually waiting at least 30mins. Once waited nearly 2 hours! But yet, there is an attitude to patients if they are 5 minutes late. 

The only thing which saves this surgery is one doctor who is excellent and is the only reason I have not left.

I have sent an email to the practice manager which was ignored and never responded to. That says it all really.

There is no excuse for such continued bad service, which was present before the Corona virus. And it's a shame the bad reviews and emails are not even acted upon.  Patients lives and wellbeing are being affected by this. Stop the excuses and do better!
GP surgery review: st-edwards-medical-centre
Title: Didn't bother to call me
Rating: 1 out of 5
Visited: January 2022
Only taking telephone consultations at the moment so made one, they sent a text reminder 3 hours beforehand and then failed to call.

Seriously!
GP surgery review: the-upstairs-surgery
Title: Left in pain
Rating: 2 out of 5
Visited: December 2023
On receiving  my prescription of pain killers I have to order the next prescription  as I'm only given enough  for 1 week and I have to wait 3 - 5 working days. Twice now my prescription  has not been sent out today I rang the surgery  and was told doctor would definitely  send it across  wait just over an hour and collect. I did as I was asked no prescription  this has left me with nothing for 2 days that means no sleep and in pain couldn't ring the surgery as the timing  just over 1 hour means the surgery is now  shut.  How can a medical doctor do this to a person in severe pain it's inhumane.
GP surgery review: the-upstairs-surgery
Title: Awful practice
Rating: 1 out of 5
Visited: November 2023
I have tried numerous times to contact the surgery. I have had a bad ear ache called the surgery at 8 am and was told they had no appointments to call 111. I have tried to treat my ear myself. Which now resulted in my now having chest and throat infection. 
I rang the surgery this morning at 8am I was fifth in the queue I wanted an appointment to see a GP. When I rang I spoke with the receptionist who asked me a series of questions and said the GP will call me at 9.30. I’m so disappointed at how a GP can tell what I have without seeing me. 
I will try and look for a new GP
GP surgery review: the-upstairs-surgery
Title: Fantastic customer service
Rating: 5 out of 5
Visited: July 2023
Today's visit to the practice would have been the first visit in years, I was very happy to be offered an appointment,on arrival both receptionist delivered excellent customer service not only to myself also to others.
The Doctor who saw to me today was very attentive which made me feel much better when I left the surgery.
Everybody only has bad things to say about their doctors surgery ,today I am giving mine credit.
GP surgery review: the-upstairs-surgery
Title: Getting an appointment
Rating: 1 out of 5
Visited: December 2022
I am a family member for one of your patients who has consent to discuss their medical issues with you. I would like to learn how a patient is able to book an appointment when at 8am an answer machine explains all appointments are taken for the day & to call back the following day. This patient wasn’t in a fit state to attend in person at 8am. Your econsult service suggested to call The Surgery as risk of sepsis. The Hub or OOH service which you can call at midday was also fully booked. After attempting this for 2 days we attended A&E when the patient was admitted for 6 days. My own Surgery follows the triage booking service - do you have any plans to do this as all requests are based on clinical need by a GP or ANP. Thank you. I look forward to your response.
GP surgery review: the-upstairs-surgery
Title: No Appointments for Cancer Patients - Rude Staff
Rating: 2 out of 5
Visited: November 2022
We really like our GP, but getting to see him is a nightmare, even when you have a serious illness, such as cancer.  

The receptionists vary greatly.  There are times when they have been really helpful.  

Unfortunately it seems to depend greatly on who you get though.  Other reception staff will just tell you there are no appointments and hang up on you, which is very frustrating when you have been on hold for a very long time waiting to speak to them.  Nor is helpful in getting the treatment that you need.
GP surgery review: the-upstairs-surgery
Title: Extremely helpful
Rating: 5 out of 5
Visited: July 2022
I've been with this surgery for just shy of 5 years now and I don't think they receive the credit they deserve. Every time i've contacted them, they have been extremely helpful and gone above and beyond to help me and my family. I called today to book an appointment, aware that there may be no emergencies left, but the receptionist went above and beyond to give me local contacts and referred me to the pharmacist to make sure my problem is heard and dealt with. 

I've never had a bad experience like the rest of these comments suggest and have to praise this surgery for all their continued support and help.
GP surgery review: the-upstairs-surgery
Title: Great service
Rating: 5 out of 5
Visited: May 2022
Needed a prescription that I couldn’t from where my Perscription usually goes to. Called surgery spoke to a lovely lady called Lisa and it was sorted straight away
GP surgery review: the-upstairs-surgery
Title: Worst Surgery
Rating: 1 out of 5
Visited: April 2022
This surgery has gone bad from worst, its impossible to get through at 8am, when one get through appointments are gone even the phone consultation. Impossible to book routine appointments as they also seem to fill up quickly . They have a online consultation service which is also useless as one get a message up contact the surgery (can never get an appointment) I never leave reviews but fed up, no point complaining as nothing changes so will change GP
GP surgery review: north-street-medical-care
Title: Admin team
Rating: 5 out of 5
Visited: December 2023
I was contacted today(I did not get the persons name on the admin team)  she was very friendly & extremely helpful. Please thank her on my behalf When you discover who she was.
GP surgery review: north-street-medical-care
Title: I thought this was a good practice, however I was so wrong.
Rating: 3 out of 5
Visited: October 2023
I contacted the surgery because I am concerned I may have lung cancer  (as advised by the tv campaign). There were no appointments until the end of November.  I explained my concerns to the receptionist.  I was given an appointment. Thank you North Street. However I have just learnt my appointment is with a paramedic.  No doctor and therefore delay.     Honestly, I despair.
GP surgery review: north-street-medical-care
Title: no appointments
Rating: 2 out of 5
Visited: October 2023
was contacted by the surgery to get an appointment with one of the doctors at the surgery to discuss scan (in fact there are 2 scans to discuss) both relating to different issues.  phoned the surgery 9 waiting - to be told there are no appointments that she could give me as there are none available and they are waiting for the practice manager to release the appointments and they will contact me when these are available.   

are appointments being rationed now to string things out like the blood test procedures and referrals.   everything is taking longer with weeks in between appointments,  blood tests, results, and obtaining the results with the gp and actual treatment.

where will it all end
GP surgery review: north-street-medical-care
Title: Poor practice
Rating: 1 out of 5
Visited: August 2023
My consultant has requested the GP refer me to a surgeon. They referred me to the wrong hospital and refuse to do another referal I have spoken to the reception about this they are unhelpful no alternative but to go private what I can't afford. Do not understand why the practice can't do what the consultant asked. The hospital who had the referal rang and told me the GP made the error it is like they are deliberately delaying treatment.
GP surgery review: north-street-medical-care
Title: Informative Visit
Rating: 4 out of 5
Visited: July 2023
I saw the pharmacist to discuss my medication that I am currently on who was extremely helpful and informative. It was a very successful experience, as all my concerns were addressed and answered.
GP surgery review: north-street-medical-care
Title: Poor
Rating: 3 out of 5
Visited: June 2023
I foned fri 2nd june to get access to my medical records but the person i spoke to said they cant let me have them was told theydont give them out to patients any more i dont believe this and i know i have a right to have a copy of my medical records
GP surgery review: north-street-medical-care
Title: Terrible Service
Rating: 1 out of 5
Visited: May 2023
Trying to get an appointment at this surgery is like getting blood out of a stone. 
I done everything they tell you to do - “call at 8am, use EConsult, use NHS App”. 
8am call - wouldn’t even allow to to remain on Hold - cut me off saying there was too many people in the queue
EConsult/NHS App - the first time I booked an appointment via this method, I promptly got a call back to tell me they were cancelling the appointment as my issue was not an emergency and I should call back the following day to book an appointment. Obviously the issue was not life or death otherwise I would have attended UrgentCare or called 999. The second time I attempted to book an appointment online - the only appointment I could get was a telephone consultation for 4 weeks away.
I have recently had a text from the surgery to ask me to book an appointment with the GP to discuss recent blood test - so I called and was given a telephone appointment for 4 weeks time. Absolutely terrible - so it will have taken over 8 weeks in total from start to finish - and I still wouldn’t have physically seen a human being.
How this surgery runs a service is beyond me - they talk about patients cancelling their appointments - which have wasted GP and Nurses time - however this is probably due to the patient resolving their issues by going private, being admitted to hospital or attending UrgentCare (ultimately wasting hospital time). It takes so long to get through to the receptionist (on a good day you’re looking at 20 minutes), that the patient who wants to cancel haven’t been able to get through. 
Don’t even get me started about the opening hours. They don’t support patients who work. If you work long hours, or 9-5 and don’t work in the area (for travel times), then forget about making an appointment. 
Do yourself a favour and register elsewhere. Most of the reviews on here are the same - terrible. So please - register elsewhere - this surgery doesn’t care. They register more patients than they can provide a service for - purely for financial reasons it seems.
GP surgery review: north-street-medical-care
Title: RudeStaff
Rating: 1 out of 5
Visited: April 2023
I just call to practice to find out how my nephew will get NHS number who been register with you and haven't received his NHS number yet but to answer that simple question receptionist was so rude ,didn't give me her  name and hang my call.
its really rude .
GP surgery review: north-street-medical-care
Title: Bad service
Rating: 1 out of 5
Visited: March 2023
I have been trying to contact them from last week. Today i could reach them.ask for the appointment. They said u shoul call us tomorrow from 8. I explained i have been calling them for 1 week and after 1 week i have chace to reach them. They have sent a form. I filled and sent back. I have received phone call from them. I m told they r going to send the link and i need to get appointment online. I have tried to get appointment online but page directed me to private consultation. I don't want private consultation i want to see my gp. I shouldn't be too dificult to get appointment
GP surgery review: north-street-medical-care
Title: Extremely good practice.
Rating: 5 out of 5
Visited: February 2023
Having had a few problems when I signed in with this practice in April 2022, I have found all staff doctors, pharmacists receptionist's have gone above and beyond with their help and advice.i cannot recommend this practice enough.
GP surgery review: the-new-medical-centre
Title: unprofessional
Rating: 1 out of 5
Visited: September 2023
Gave Dr feedback in a calm and unthreatening manner, expressed that I felt that the Dr had let herself down in her duty of care to me as i had been given incorrect results twice and dr admitted reading someone elses notes by accident and then dr shrugged her shoulders at me when I expressed that i was really struggling with my health and would like some support. I then received a warning letter from practice manager without the practice manager investigating or following up why I had been given this feedback - which again shows a complete lack of duty of care. I could explain the full appointment but would need more space than this allows. It really was a waste of valuable NHS resources - I have never complained about an NHS service before but this really was a dreadful service.
GP surgery review: the-new-medical-centre
Title: Refused to book me in.
Rating: 1 out of 5
Visited: June 2023
Refused to let me see a GP as I'm registered in Nottingham even though the NHS website states: "You can receive emergency treatment from a GP surgery for up to 14 days – for example, if you fall ill while on holiday."
GP surgery review: the-new-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
I am so pleased of having the best experience at the surgery. The ladies at the reception were absolutely brilliant. They were very polite, cheerful and willing to go that extra mile. The other patients seemed very happy too and said that the new management has made so much of improvements and it is somewhat the best surgery in Romford. I would agree the same too. The doctor whom I visited is simply cherry on the top. Well done new medical centre.
GP surgery review: the-new-medical-centre
Title: Where are the GP’s?
Rating: 1 out of 5
Visited: July 2022
I called for an appointment with the GP on 14Jul2022 and was given an appt for 19Jul2022 (very surprised that I got offered a date so soon, but I wasn’t complaining).

I did not receive a telephone call on 19jul2022 but a text message to say the appt was canceled, I’ll be contacted by the surgery to reschedule. On 20Jul2022 I called and spoke to the receptionist who informed me that the dr i had an appt with on 19jul2022 did not come in to work on that day. I then asked to schedule an appt for the next available GP and was told there are no GP’s. 

I found this unbelievable, and explained that an appt 2 weeks or a month later whenever it was,  I was happy to accept. 

I was again told that there are no GPs and she, the receptionist couldn’t tell me when next a GP would be in. 

How could a surgery be operating with no GPs? What happens to care of all the registered patients? You might as well close if you can’t provide the service.