janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: woodhouse-medical-centre
Title: Appalling service today!
Rating: 1 out of 5
Visited: January 2023
Had an Appointment Wednesday evening for my 5yr old daughter. I was advised it was viral. I wasn’t happy with this outcome but took on board what the practitioner advised. To keep doing what I was and to ring ooh or bring her back the next morning if no better. Spoke with 111 ooh the next morning around 6:50am. I was advised my child needed to be assessed within 2hrs by a gp. 2hours passed and no call so I rang the surgery. The receptionist kindly added me to the on call gp list and apologised for the miss communication. I got a call back from the receptionist advising they were at full capacity and my child would not be seen. She offered me a hub appointment at 7:30pm. I declined this appointment as I said she had already been left from 5am the previous day she was poorly and needed assessment sooner rather than later. She listened to me and said she would again speak to the gp. After she came back to the phone she explained the gp advised if I couldn’t wait until 7:30 then to go to the walk in or sch. To say I was appalled is an understatement. Not for one moment do I blame the receptionist she was understanding and listened. I’m appalled at the fact I work in the NHS and at a GP surgery and I also have a Gp on call list for this exact reason. A child who is 5 with the symptoms she was showing and he turned her away… well after taking my child out of her home to sit in a walk in centre the waiting time was over 5 hours, I was not prepared to let my sick child wait this long when I had a Gp surgery that was open. I’m Thankful I actually work in this profession as my place of work saw my daughter as an immediate and necessary and examined my little girl. She has strep A!!! She’s been prescribed 10 days worth of antibiotics, this could have turned out as a significant event. The Gp who turned my child away should hang his head In shame. He really needs to re evaluate how he works. Simply listening to our mothers instincts isn’t even working these days I was practically begging for my child to be assessed. What more did he need when it stated in black and white on 111 referral she needed a gp assessment within a 2 hour time frame. I’ve been with this practice from being a child and this is the straw that’s broke the camels back and I will be registering my family elsewhere. If I can’t trust my own gp to assess and care for my child then there’s truly no hope for the rest of us.
GP surgery review: woodhouse-medical-centre
Title: Excellent
Rating: 5 out of 5
Visited: November 2022
Received excellent care from this practice, friendly welcoming staff and an easy to use system to request an appointment.
GP surgery review: woodhouse-medical-centre
Title: Incompetent Administration with little care
Rating: 1 out of 5
Visited: September 2022
Friday 2nd September our Father in law passed away whilst in a care home .Monday 5th September contacted the doctors about the medical form to register his death we were told it would be done and forwaded to the registrar by the end of the day.
We went ahead and made an appointment with the registar for the following day Tuesday 6th September at 12.45  to register the death .As we live in Rotherham it takes two buses to get to Sheffield and two to get back .The registrar was unable to process our application as she had no record from the doctors , as she  had other appointments we would have to rechedule  We phoned
 the doctors 2pm Tuesaday 6th September be told the form was all done and she would  send it now and it may take up to an hour to arrive .The undertakers also phoned and the surgery couldn't  confirm if it had been sent or not.!
GP surgery review: woodhouse-medical-centre
Title: Need to update their website
Rating: 3 out of 5
Visited: September 2022
On their website it says, to register to use system online all you need to do is call to the surgery and take a document with you to prove who you are. It gives a list of about 6 documents you can choose from. I choose to take an up-to-date bank statement, and a utility bill. They said this was no good. I explained it gave you achoice on their web page what you could choose from, and that this is the only 2 documents I could show, to prove who I was. I am after all a patient of theirs and have been for the past 35 years. So, what can I do. Not very helpful at all, was their receptionist. So, I rest my case. I have since rang 2 or 3 times but can still get no joy
GP surgery review: woodhouse-medical-centre
Title: Needs quick attentio
Rating: 3 out of 5
Visited: September 2022
only had the best treatment from doctors and receptionists have been very polite.but the way it is run for contacting doctors needs something doing quickly. Stop blaming covid, guidelines and abusive patients.its the practice managers that needs to get something sorted out.get back toa queueing system so that we know we've got a fighting chance. Have friends using all the other local medical centres and they are shocked at what we have to put up with. I don't agree with abusive behaviour but I can understand their frustrations. What worries me is that one of these patients who are trying to get through for weeks could have cancer and time is essence which I well know. Please listen to your patients your system isn't working and needs to be reviewed.
GP surgery review: woodhouse-medical-centre
Title: Helpfull proffesional practice.Great customer care
Rating: 5 out of 5
Visited: July 2022
All staff do all they can to help.I have always found reception staff patient,helpfull,and polite.Nursing,and care staff also amazing.The doctors are also proffesional,and have always treated myself,and my husband very well.I am very satisfied with the practice.
GP surgery review: woodhouse-medical-centre
Title: Atrocious
Rating: 1 out of 5
Visited: February 2022
‘Date you last visited’ 

No idea?!! If you can get through to them then you’re magic! I’ve had to go to the walk in centre, call 111 or A&E in the last 12 months or so because they have no appointments. What an absolute waste of medical emergency time and resources when you need to see your own GP or practitioner. All they say is call back at 8am! I’ve phoned for 3 days on the trot this week, over 200 phone calls and not got through! I’ve tried the online triage system and they reply with phone at 8am or go to walk in. What’s the point in having your own GP if they keep sending you to the walk in. Plus it’s an ongoing medical issue so you need to see your own doctor. Another issue is when you do get an appointment it’s a 5 hour slot and phone call only. Who has the time to sit around and wait when you have work, commitments and responsibilities etc? Remember the days when you got given a specific time for an appointment so you can plan around it? Those days have gone with this doctors! Absolute joke! All they use is the pandemic as an excuse but it’s been like it years just with the introduction of the online system which, unless you have an admin enquiry, is absolutely useless. Especially if you can’t wait in for 5 hours for your call back!
GP surgery review: university-health-service-health-centre
Title: Appointment cancelled twice, dismissive receptionist
Rating: 1 out of 5
Visited: April 2023
There have been some lovely receptionists in the past, but my most recent experience was very unpleasant. The receptionist was very condescending and dismissive to my situation. 

 I have had to rebook my appointment twice after 2 cancellations and will be waiting 2 months to attend actual appointment while being in pain on a daily basis, provided it doesn’t get cancelled again. The first time it was cancelled 3 weeks after I’d booked, when the appointment was 1 week away. I rebooked and waited 2 more weeks for the appointment, only to have it cancelled 1 hour prior to the appointment.
GP surgery review: deepcar-medical-centre
Title: Impossible to Book Appointments
Rating: 2 out of 5
Visited: February 2023
Absolutely ridiculous system at this GP, if you call for an appointment you get told you can only do so by phoning at 8.30am. There is no call waiting system so you have to just repeatedly call and hope you are lucky. I called 172 times on this occasion and when I did get through they said there were no appointments left and I had to try again tomorrow. Very impractical when you work/have children, I sat for 30min doing this. Also they do not open all day every day, have few appointments outside of work hours and close the phones for the staff to have lunch! All very archaic. 

There should be a waiting system on the phone to book an appointment, appointments should be staggered release (maybe in the afternoon some for the following morning could be released?) at least 2 days a week with evening appointments up to 8pm (a colleague says hers is open until 9pm every night!) And staff should stagger lunch so there is always someone able to answer the phone. Working people often can only phone at lunch, the fact it closes is ridiculous. 

If you actually get to see a doctor they do seem good doctors...but that is if!
GP surgery review: deepcar-medical-centre
Title: Communication and Attitude Issues
Rating: 2 out of 5
Visited: November 2022
Have been at this practice since I was born in 1964 it bears no resemblance to the caring helpful surgery it once was
I have two long term health conditions which are managed by Sheffield Teaching Hospitals very well but this Gp surgery does not read their letters look at the results reporting system and repeatedly ask me to have repeat blood tests which have already been taken at the hospital there is just no joined up service here now
The drs talk over you will just not let you tell them what has happened it is like they are not interested even though you might know more about your condition than them
I was recently told that I was lucky to have had several covid vaccines as I’m immunosupressed I would not consider myself to be lucky at all with a chronic condition
I am a health professional and I know more about the NHS than most, know what bloods I need when and do not appreciate being asked to have them repeated at this Gp because they cannot look on the hospital reporting system!
When you call for an appointment it is like you are asking for an hours consultation you barely get 5 mins on the telephone the receptionists want to know all your private business and it’s just not appropriate to ask patients the questions
Recently they lost blood pressure readings I was asked to take in and asked if I would do them all again I am speechless
Please stop talking and treating long standing patients or indeed anyone like cattle we deserve a bit of compassion and care
Listen to the patient please
Tick box exercises do not make for good care 
And perhaps open earlier and later so appointments can be accessed for shift workers
Please don’t just take repeat medications off the online system so they cannot be ordered as this can stop important medication being obtained in a timely manner
Thankyou in anticipation of change
GP surgery review: deepcar-medical-centre
Title: Let down once again
Rating: 2 out of 5
Visited: October 2022
My husband ordered two items on a repeat prescription Monday 24th left it while Friday to collect downstairs at the chemist only to be told that only one item had been sent down on the prescription, the item left off was the needles needed for his diabetic syringe another prescription was ordered for him to collect after 2pm that afternoon when he went to collect he was told the pharmacy had non in stock until Monday, fortunately the situation is not life threatening but it could have been.  It is not the fault of the chemist as they can only supply what is on the prescription, the fault is with whoever in the surgery makes it out, it is unacceptable and more care should be taken as this is not the first time this has happened.
GP surgery review: deepcar-medical-centre
Title: Utter garbage service.
Rating: 1 out of 5
Visited: October 2022
Informed by my doctor to go and have my blood pressure and bloods done.
Had these done, and was told again by the doctor to make a repeat appointment to have my bloods done again and blood pressure as it was high when i first visited.
Tried on two occasions now to get an appointment for this to be done, as per doctors request. 
No appointments for at least 2 weeks.
So what are people supposed to do then.
Get told to ring at 8 am and by 9 am after not being able to get through all appointments gone.
So i ask again what are you supposed to do. 
Tried to get another appointment for my husband aswel, told the same thing, no appointments.
He also has been told to make a repeat appointment, but you cant get one.
And its quite personal what he needs to see a doctor for.
But as usual the receptionists think they are all doctors and want to know what you need to see a doctor for.
Its personal, dont want to share my private problems with a receptionist thank you very much. If he wanted to discuss this with the receptionists he would make an appointment to see them rather than a doctor.
Best thing about it is, when you do get an appointment (on very rare occasions) there is no one waiting in the waiting room. 
So does this mean all appointments are phone appointments now adays.
Ridiculous. 
Receptionist we spoke to over the phone  very clever in tone and manner, told us thats upto you when we said we would be moving gp's.
Not interested at all.
Will be moving after this.
Goodbye.
GP surgery review: deepcar-medical-centre
Title: The best GP practice
Rating: 5 out of 5
Visited: January 2022
I've been a patient now for 10 year's and always had the most amazing.  The reception staff are always so pleasant,  helpful and knowledgeable and do all they can to help.  As for diagnosis,  I have never left the practice feeling unheard or unsure whether I'll receive great care.  I genuinely don't think there's a better surgery in the city. Thank you all
GP surgery review: deepcar-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
I and my son have always had top notch care from this practice,they get us an appointment in a timely manner ,prescriptions are ready on time,the receptionists are kind and understanding,the Doctors are friendly and approachable,I feel as though I sm listened to and am involved in decisions around myself and my sons care,I have been with this practice since 2005 and would not change it.
GP surgery review: oughtibridge-surgery
Title: Appalling appointment booking system
Rating: 1 out of 5
Visited: August 2023
My experience is similar to that of the patient who posted comments on 14 August.
A doctor at the practice has specified that I require a face to face appointment with a doctor.   When I rang reception to book, I was advised that the only bookable appointments are in October.  
I am required to ring the practice at 8.00am each morning until I am successful in booking an on the day appointment, should I wish to see any doctor before October. 
Trying to get an on the day appointment entails lengthy waits on the phone, sometimes being cut off, eventually getting through to reception to be told that the day's appointments are all booked.
I understand that earlier this year nhs England made contact with all General Practices and advised that;
- the 8.00 am appointment scramble must stop and patients must not be repeatedly told to ring back day after day at 8.00am to try and secure an appointment.
- all patients must be offered an appointment with or referral to a healthcare professional within 2 weeks of their initial approach.
Clearly, Oughtibridge Surgery sets its own rules about patient contact and ignores the stipulations of nhs England.
I am so concerned about this matter that I am considering raising complaints with my Member ofParliament (Miriam Cates), the Health Secretary and nhs England. 
I am also considering a move to another general practice.
GP surgery review: oughtibridge-surgery
Title: Trying to book an appointment
Rating: 0 out of 5
Visited: August 2023
At the start of August was told there were no appointments until mid September, but after a further look the receptionist said they were unable to book ANY appointment for me and my only choice was to call at 8:00am (when the line is always busy). The reason I was told they couldn’t book an appointment was because they didn't know when the Doctors want there holidays.  
If my blood pressure was high before it certainly is now.
GP surgery review: valley-medical-centre
Title: receptionists not doing as asked
Rating: 2 out of 5
Visited: June 2023
phoned a number of times before i got an answer asked to make an appointment with a doctor only for the receptoinist to take it appon herself not telling me, she booked me to see a nurse if i ask to see a doctor i exspect to see one and not have a receptionist think i dont need one who do they think they are.
GP surgery review: valley-medical-centre
Title: Some Receptionists Let This Practice Down
Rating: 2 out of 5
Visited: February 2023
There is one receptionist in particular who has an extremely bad attitude, she never gives her name on answering the phone. (You know the good receptionists they're the ones who are unafraid to give their names) If this particular receptionist did her job properly she would not be afraid to give her name out. This person seems to forget she is dealing with people who are sick & anxious. She has no customer care skills whatsoever, and does not deserve to be employed in her job. I'm sure the surgery manager must have had many complaints about her poor attitude. Either give her some customer care training, or remove her from her post and givethe post to someone who is caring & competent.
GP surgery review: valley-medical-centre
Title: Poor
Rating: 2 out of 5
Visited: February 2023
Called straight away at 830. It cut out twice as too many people queuing. Got through on third attempt. Spoke tp receptionist at 836am and all appointments gone for the day. Pointless
GP surgery review: crown-street-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: August 2022
I moved to this Gp surgery some years ago and i cannot praise the Doctors, Nurses and office staff enough for the excellent service they give.  Throughout the Covid pandemic i was able to speak to my GP and even visit on a Doctors appointment.  The Office staff will accommodate you at all levels and are the backbone of this surgery.  I hear people saying you cannot get an appointment with a GP but i have not found this at Crown St Surgery.  You can book online for that days appointment as the daily appointment are put online at 6.40am, you can then ring the surgery at 8am each day or look online for future appointments to book.  Would highly reccommend this surgery for your healthcare.
GP surgery review: crown-street-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
The surgery stuff and doctors are extremely professional, emphatic and caring. Unfortunately for my disability I have to visit quite often and I always been offered appointments with the most care and kindness. Even known how overloaded they are as a patient you wouldn’t notice. They are very apologetic if there any delays. I am highly satisfied by the care I get from this practice and I thank their hard work sincerely!
GP surgery review: high-street-surgery
Title: Poor Phone Manner
Rating: 1 out of 5
Visited: June 2023
I have spoken with the GP surgery on a number of occasions recently and I am appalled at the receptionists phone manner when answering any query. This is from experience of phoning up for an "on the day" appointment and also phoning up at other times of the day as well. Today, the receptionist that answered my call for an "on the day" appointment, didn't let me finish my sentence before cutting me off to speak over me. this didn't just happen once but multiple times on the call, leading to me having to repeat myself and my reasoning for an appointment repeatedly, along with my other details. This is not an isolated experience recently. The service for this GP surgery has been declining greatly over the past year or so.
GP surgery review: high-street-surgery
Title: 3 weeks for an appointment is no joke
Rating: 1 out of 5
Visited: April 2023
No appointments for 3 weeks and no follow up appointments from a month ago. May as well not ring and save the stress. At least the 111 service was 100% there and listen to your problems.
GP surgery review: high-street-surgery
Title: Rubbish service
Rating: 3 out of 5
Visited: February 2023
30 minutes this morning to get an appt. No times given, can be anytime between 8 and 6 for phone call. Phone finally rings at 4.30 but after 2 rings hung up. Rang doctors to be told tough, you'll have to ring tomorrow now for another appt. Receptionist not bothered and rude. Time for change now and stop the telephone appts, esp with no time slot. Very disappointed
GP surgery review: high-street-surgery
Title: Shocking
Rating: 1 out of 5
Visited: October 2022
You can never get an appointment, I’ve try 3 times to order tablets that I can’t get in repeat at each time I’m told call back tomorrow, there’s no appointments. It’s a 5 min conversation!!!! I’m not let with no pain killer because of the staff that work there
GP surgery review: parkgate-medical-centre
Title: Appalling
Rating: 1 out of 5
Visited: July 2023
You cannot get hold of anyone by phone to ask for test results or help or to make an appointment. You phone and are no x in the queue and you can get to the front and it will ring for 30 minutes and more before cutting off and you have to start again. Leaves vulnerable elderly patients with no help or ability to get in touch. Tried calling 5 times last week and 4 so far this week. Different times of day and no difference. They just do not answer the phone.
GP surgery review: rawmarsh-health-centre
Title: Great GP
Rating: 5 out of 5
Visited: September 2023
I saw the main doctor  yesterday . I thought since Gp’s seem to always be getting a bad reputation I should just say thank you for being such an understanding, informative, sympathetic and advising Doctor. I went into surgery nervous and feeling anxious but was out at ease with the information and advice given along with reassurances I cannot thank the Dr enough.
GP surgery review: rawmarsh-health-centre
Title: Rawmarsh Health Centre
Rating: 2 out of 5
Visited: March 2023
The GP's are great but the receptionists are always rude and condescending. One of them told my daughter that she can't get her prescriptions from her GP after being discharged from the hospital- she was advised to 'Go back to where you got it from in the first place' meaning that she won't have her anti seizure medication in time for when this prescription runs out. It is also difficult to get simple appointments as the receptionists seem to think they can diagnose your ailments and tell you whether the GP will see you or not. The phone was ringing for 5 and a half minutes before anyone answered this morning and the receptionist was very dismissive and rude.
GP surgery review: rawmarsh-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
All Staff and doctors are helpful and professional. Reception staff do a great job even though they have to put up with abuse from some patients.
GP surgery review: shakespeare-road-surgery
Title: The worst practice in rotherham
Rating: 1 out of 5
Visited: May 2023
The staff are very rude and there is only the odd one or two that actually care. The receptionist thing so big of themselves and I always feel like it’s an argument than a normal conversation with them. Getting an appointment is very hard in a morning and have to beg for one and make your self feel worse by really explaining yourself and acctually feeling sorry for yourself by the end of it just to be told no appointment available. When you try to order a prescription the receptionist act like you are making them pay for it out of their own pocket.