janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: danebridge-medical-centre
Title: disappointing
Rating: 2 out of 5
Visited: September 2023
I have for many years posted my repeat prescriptions. this has to be done monthly, I am not sure if this is national policy or local, the pharmacy at Danebridge didnt know.
for some reason my prescription in August never went through although it was posted in good time. I had to visit the surgery return at 6pm to wait for an emergency prescription, pass this to a chemist that evening and return the next evening for the medication. I missed 3 days of medication. The next prescription I put in early possibly only 15 days after I had the last one because I was visiting the surgery. The policy is not to process the prescription until at least 21days so it wasnt processed until some time later however when signed by the Dr it did not go to the pharmacy for dispensation . I phoned on friday 29th sept to ask why the pharmacy had not got it they said they would process it that day. I spoke to the pharmacy on Tues 3rd Oct they still had not got the prescription on the electronic system. I had to phone the surgery again today for them to do it. my local pharmacy does not even stock most of my medication they forward it on to another branch which all takes days.
My view would be that Danebridge should review their system they are processing , i was told, 600 a day. This must be quite a burden for the team but they need to establish what is best practice.
GP surgery review: danebridge-medical-centre
Title: Prompt Action
Rating: 5 out of 5
Visited: August 2023
After an appointment with an audiologist yesterday 9 Aug 2023, I was advised to contact my GP surgery asap as I was diagnosed with a middle ear infection probably requiring antibiotics. I contacted the surgery and within an hour a doctor had called me back and after a series of questions agreed to prescribe the oral antibiotics and even sent the prescription immediately electronically to my preferred pharmacy. The pharmacy contacted me this morning to say my prescription was available for collection. My whole experience was simply brilliant - well done Danebridge for such outstanding & prompt action.
GP surgery review: danebridge-medical-centre
Title: Impossible to get an appointment on the day
Rating: 1 out of 5
Visited: June 2023
Rang today from abroad to try and get an evening appointment today or tomorrow for a condition which has now lasted over 10 days and which a pharmacist said required antibiotics. Got through after 30 minutes in their phone queue. Informed that they dont do evening appointments and dont make appointments for the next day, we just have to ring again tomorrow and hope we get an appointment. Can’t even turn up in person to make an appointment ( which would at least enable some kind of triage to get rid of time wasters ).  At a loss to understand why getting an appointment is such a lottery.
GP surgery review: danebridge-medical-centre
Title: No appointments available
Rating: 1 out of 5
Visited: November 2022
I have been trying to get an appointment with a GP for a while now. It is a very frustrating and scary experience. For example, I phoned today at 5pm and to my amazement I got through only to be told that there were no same day or routine appointments available. Yesterday I made about 100 separate phone calls between 5pm and 5.30 pm because it was constantly engaged. When I got through at 5.35pm the receptionist told me all the appointments had gone and to try again tomorrow. I have to admit that I am currently self-medicating and monitoring my own blood pressure at home. However, the pharmacist team have told me that I need a medication review with a doctor. I will keep trying. Maybe one day I will get an appointment ?
GP surgery review: danebridge-medical-centre
Title: Superb nurse
Rating: 5 out of 5
Visited: November 2022
I just wished to pass on my thanks and compliments to the Practice Nurse I visited at Kingsmead MC this morning. I attended for an appointment and the nurse could not have approached the appointment in a more empathetic and kind manner. She put me at ease, was efficient and helpful and made the experience effortless. Thank you.
GP surgery review: danebridge-medical-centre
Title: Poor systems generating multiple calls
Rating: 1 out of 5
Visited: September 2022
I was very Ill for 4 days. Rang to get some help, live alone and I was crying. Receptionist couldn’t care less no appointments go to 111. I did and they got Danebridge to call me within the hour. Rang to follow up once well and make routine app. I was 9th in the queue. You have to ring back after 5pm for routine. But not too long after 5pm or you won’t get one. I was at swimming with son at 5 and called. 25 calls before I could get beyond engaged time and for it to actually ring. Then 20th in queue all while in a changing cubicle 🙄 got in car and drove to docs… now 11th… asked if I hang up can I book at desk. Apparently you are not supposed to but she could sense my inner rage. App booked but now cancelled due to staff sickness .. the irony! Booked for a week later so we shall see. I really don’t think it has to be this difficult I feel so sorry for older people. Trish was brilliant and really helpful she needs cloning and some reception staff need to learn empathy …. She could have given me the same information in a different tone and it would have been fine. Not left a crying woman vomiting endlessly who lives alone to crack on!
GP surgery review: firdale-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2023
Saw the Dr Today as emergency he was very thorough , polite had no issues from completing the on line form to seeing the GP. I am very happy with the surgery. Thankyou
GP surgery review: firdale-medical-centre
Title: Appalling appointment system
Rating: 2 out of 5
Visited: May 2023
I can't really leave a review about the practice as I've only actually managed to get an appointment once with the GP in the last 2 years since registering with the practice. Looking at so many previous review ls about the same problem it seems unlikely the management are ever going to be proactive and look at ways to improve this. It's a shame it can't be run better as actually the staff seem nice, my one and only GP consultation was good and the nurse who I have seen a couple of times is brilliant!
GP surgery review: firdale-medical-centre
Title: Cannot Get Through
Rating: 1 out of 5
Visited: May 2023
This situation has just got to the point where we will have to change surgeries. The Doctors and nurses at Firdale are good, but it is more or less impossible to see them. Calling every few seconds at 8am for 45 minutes and still getting a busy tone, every day for a week is an absolute disgrace. My partner is seriously unwell and would not be able to do this herself. We still have not seen a doctor and have given up. The practice do not seem to care.
GP surgery review: firdale-medical-centre
Title: Excellent support
Rating: 5 out of 5
Visited: January 2023
I received excellent support in getting an appointment,  an empathetic consultation along with a quick referral.  Thank you again for your help.
GP surgery review: firdale-medical-centre
Title: Kept waiting for 3/4 hour
Rating: 2 out of 5
Visited: September 2022
In any other situation, you would receive an apology for being so late. Bear in mind, if the patient was this late they wouldn't be seen. Of course, towards the end of the day time has built up, but my appointment was at 9.50 and I still haven't been seen at 10.36! There was no approach from staff to explain or apologise. You cannot buy time and we should always respect other people's. But here they show no regard.
GP surgery review: firdale-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: August 2022
I have had excellent treatment. The reception staff were very helpful .The GP I saw was very attentive and understanding .I was referred for my scan and physiotherapy both were done within the week.I would be more than happy to recommend the practice to my family and friends.
GP surgery review: firdale-medical-centre
Title: Appointment system… an ongoing nightmare
Rating: 3 out of 5
Visited: January 2022
Reading other reviews on this site there’s not a lot left to add as people have described just how bad the appointment system is.  If you dial on the dot of 8 you will have to leave your phone on automatic redial for about 15 minutes, sometimes longer in order to book an appointment. 
Before the pandemic they had changed to a proper booking system which was much better, even if you had to wait a few days for appointment it could be booked at any time during the day. 
Something needs to be done, this ridiculous situation is letting patients down badly.
GP surgery review: middlewich-road-surgery
Title: Once again the nearly can do surgery has struck again..
Rating: 1 out of 5
Visited: October 2023
Asked for two prescriptions as going on holidays.. Cant do that, even though I requested it in the comments box... Rang today have to put in another request Didn't read comments box.. Last time i saw the doctor running 30 mins late as with the appointment before... Get a grip
GP surgery review: oakwood-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: August 2023
I was a bit reluctant to move to this surgery after being de registered at another local surgery from the result of moving house. However even in the current climate of the NHS I have always been able to get a face to face appointment when I have needed. Staff and drs are always friendly and professional and there is nothing I would be too embarrassed to say
GP surgery review: oakwood-medical-centre
Title: Receptionist
Rating: 1 out of 5
Visited: June 2023
I lined up in the morning for an appointment. I was 4th in the queue and was told that there were no appointments left. I then saw that the person waiting after me was offered an appointment.
GP surgery review: oakwood-medical-centre
Title: excellent service
Rating: 5 out of 5
Visited: March 2023
I cannot recommend this GP practice enough. My experience today, and on a busy Monday too,  meant I telephoned to ask for some advice and got a return call from the Gp within an hour and then a face to face appointment ½ an hour later, blood tests booked for tomorrow and a scan to be arranged. This is the NHS at its best. the reception staff are always helpful, the nurse team professional and the Dr's kind and thorough.  All of this during a very busy time with resources hard to come by. Well done to everyone.
GP surgery review: oakwood-medical-centre
Title: Telephone contact is just impossible
Rating: 1 out of 5
Visited: January 2023
I was asked by the practice to phone and make an appointment with the practice nurse. I tried phoning a various times of day but no rely. Left hanging on the phone for over an hour to then I received a voice mail saying the practice had exceeded it’s safe number of appointments for that day. That happened several times to me. Why give me the number if there’s now one there to answer. This system is not working . After trying for weeks to make my appointment by phone I then decided to visit the practice and speak to a receptionist directly ( face to face) Wel  that was a joke !! I was spoken to by an unhelpful woman who told me I couldn’t make and appointment. I showed her my letter from the practice asking me to make the appointment !!  She then said I needed to go for a blood test. I said I know that but don’t I need a form. She reluctantly printed off a form and almost threw it at me. Why did  she behaviour in this unhelpful manner? To end on a positive note……. all  the GP’s are excellent. It’s the appointment system and the receptionist (the one I spoke to)  that needs looking at and amending. Such a pity it used to be very good.
GP surgery review: oakwood-medical-centre
Title: Where have all the doctors gone.
Rating: 2 out of 5
Visited: November 2022
Have had a bad cold which has led to a chest infection. After two weeks of struggling finally went to the medical centre. Explained to the receptionist that I could probably use some anti biotics. Was told the doctor would either talk to by phone or send a prescription. Got a text telling me soldier on for another week. By this time the chest infection had got worse. Went on a Friday got an appointment for monday to see a nurse/practitioner. Finally got the antibiotics. But sat in an empty waiting room with any visitors being told there were no appointments that day. This used to be a really good surgery now it’s like a ghost town. Where is everybody.
GP surgery review: oakwood-medical-centre
Title: Fantastic Service
Rating: 5 out of 5
Visited: October 2022
I phoned at 9.10am this morning. By 11.32am   I had received a telephone call from the Doctor,  been into the surgery  to see him and was walking out of the chemist with a prescription. Truly fantastic service. many thanks to everyone involved.
GP surgery review: oakwood-medical-centre
Title: The worst practice
Rating: 1 out of 5
Visited: October 2022
Told an appointment was needed for a particular type of review but can't get an appointment. Receptionist couldn't have cared less and left it that as can't make a particular day can't have an appointment.This is typical of the sort of treatment that has become the norm.
Looking at all the negative reviews for this practice both here and on Google I think if they spent more time getting things right and teaching their staff to be pleasant instead of rude and know it all they could spend less time providing defensive replies to their negative feedback. They are obviously not bothered because nothing ever changes. Perhaps they need a new Manager and a course on customer care! Perhaps it needs patients to start complaining directly to the Primary Care Trust and then they might start to change their ways!
GP surgery review: oakwood-medical-centre
Title: What do you have to do to see a doctor?
Rating: 1 out of 5
Visited: April 2022
Got up early to get a factors appointment. I’ve had a lump on my back which has been there for a week. It could be nothing but it could be serious. Asked for a doctors appointment , explained the issue. Was told to go home and take a photo of the lump. Which the doctor would look at presumably if he or she could be bothered. I am still none the wiser about this lump and honestly don’t know what to do next.

,
GP surgery review: oakwood-medical-centre
Title: Very unhelpful reception staff, unpleasant and impatient
Rating: 1 out of 5
Visited: March 2022
I called recently to make an appointment, due to being in a bad place with my mental health. I was in tears when I was calling as it had taken me a while to work up the courage. I was met with "call back on Monday, we're full" when I mentioned it did not need to be 'today' I was told only appointments ON the day and was promptly hung up on. Thankfully I wasn't in a place where I would do harm to myself, but had that been someone who was - calling on a Friday with that response... not even 'here is a number you can call' I dread to think.
If I'm lucky enough to get through it will be to tell them I am leaving the surgery to find an alternative practice.
These are the kind of people on your front line who should be helping people, not turning them away. Suggest a recruitment run is in order.
GP surgery review: oakwood-medical-centre
Title: Can not get an appointment or decent service
Rating: 2 out of 5
Visited: January 2022
Rang for a telephone appointment regarding a awful migrane ongoing sufferer, this started on the Tuesday told I can have an appointment the following Tuesday, anyway symptoms got worse so rang again today friday, you can't have one today it is only for emergencies wait till Tuesday, rang 111 spoke to a nurse at leighton hospital you need to be seen for further tests asap come in to a&e ....

Thanks oakwood for appalling service my query wasn't even passed to a gp just a receptionist's opinion.
GP surgery review: the-weaverham-surgery
Title: Always easy to deal with
Rating: 5 out of 5
Visited: January 2024
On the occasions that I do need to use the surgery, I've always managed to get in pretty quickly. The staff are polite and informative, and help me get the care I need in good time. The building itself is kept clean and the wait times are never too long.
GP surgery review: the-weaverham-surgery
Title: Friendly professional and fast
Rating: 5 out of 5
Visited: December 2023
My visit to Weaverham surgery started with 2 very helpful  and. Friendly receptionists.  I was seen by a very thorough and approachable lady doctor who made me feel at ease and attended to the problem efficiently and quickly.Extremely impressed with the whole visit.
GP surgery review: the-weaverham-surgery
Title: Attentive and excellent care
Rating: 5 out of 5
Visited: December 2023
My thanks to the doctors and staff at Weaverham Surgery for the prompt attention and care I received in a sudden bout of illness last week. You were caring, recognised my urgent need, gave clear advice and followed up later in the day as promised. I was so reassured that I was in good hands and how to follow up if I needed to.  This is consistent with the care I’ve received since I moved to you two years ago. You are a great team. Thank you !
GP surgery review: the-weaverham-surgery
Title: Professional practice
Rating: 5 out of 5
Visited: December 2023
I always receive a warm and professional response to my request.  The Staff go the extra mile to help me.  The Reception Staff are approachable and warm when 
entering the building.  The Doctors are professional and caring.  I have been with this surgery for seventy years and would not leave them.  I feel the Staff both clinical and administrative are a credit to the NHS.  Thank you Weaverham Surgery for all your help 
Kind regards Sandra
GP surgery review: the-weaverham-surgery
Title: Primary health care at its best
Rating: 5 out of 5
Visited: June 2023
We've recently transferred our care to the Weaverham Surgery

I am a retired nurse and have worked with GP surgeries and other health care professionals for more than 30 years and feel qualified to say: .....

Staff at the Weaverham surgery are consistently caring and professional.

The telephone system is the best I've ever encountered; it's informative, brief, and clear about the options available.

The practice website is well constructed and user friendly with links to key information for patients.

Staff are sensitive to individual needs and all interactions are non-judgmental and patient focused with easy access to the surgery and appointments.

In my experience, there is consistently a quick turnaround from 1st contact with the receptionist to a conversation/appointment with the most appropriate clinical member of the team.

I am always treated with dignity and respect, from initial contact - to an appointment with a clinician.

Recently, within one hour of talking to the receptionist, I was called by the doctor, referred to two other professionals for further investigations, with a clear assessment plan resulting in "feeling safe in their hands".

This is primary health care at its best.
GP surgery review: the-weaverham-surgery
Title: awful service
Rating: 1 out of 5
Visited: May 2023
Ring up told no appointments available and to try again on certain day as Dr needs to review.  Spent 15 minutes waiting in queue on telephone and when you do get someone to answer offered appointment two weeks in future. Need Drs note for DWP as long term sick with mental health problems. Told to ring back again, asked to speak to practice manager but told doesnt take calls!  Service from this surgery is getting worse and your treated appalling. Its not what someone needs that is struggling with mental health and just adds to their anxiety even more.
GP surgery review: the-weaverham-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: April 2023
i phoned the surgery at 08:00 a.m. and although I was in a queue, I did not have to wait long.I described my problem to the receptionist who explained that one of the Doctors would phone me back. At 08:15 a.m. the Doctor phoned as promised and after my conversation with her, she very kindly provided a solution for treatment of my symptoms.
This is what I would describe as exceptional service from start to finish.
GP surgery review: the-weaverham-surgery
Title: Caring GP
Rating: 4 out of 5
Visited: March 2023
I recently had to see a GP due to an acute problem. I was given a face to face appointment on the same day. The GP was very caring, listening carefully to all of my symptoms. She was very efficient, promptly referring me on for further investigations. I was very grateful for her considerate care.
GP surgery review: the-weaverham-surgery
Title: Amazing care
Rating: 5 out of 5
Visited: February 2023
Having been diagnosed with Cancer the practice have been outstanding. I had a call when diagnosed to check I was okay, knew my pathway , had my appointments. This call meant so much during those first few days to feel supported.  Throughout the last few months the team have ensured that I had my medication and GP follow up appointments and requests acted upon swiftly and with great care during a very stressful time. 
Being treated with care and compassion is hugely important. When experiencing the trauma of a cancer diagnosis and knowing that someone is there and willing to help, especially knowing how busy they are, is reassuring .
We moved as a family to the practice last year and found the whole team incredibly helpful.
It just remains to say thank you.
GP surgery review: the-weaverham-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
I contacted the surgery on Tuesday 24th January who were very helpful. I spoke to a doctor on Friday morning 27th , over the phone the doctor asked me to go to the surgery, I was given a full examination, I found the doctor to be very professional and very caring. The doctor arranged a blood test urine test and an appointment at the hospital. Since then I have a hospital appointment at Leighton for 7th February. I am extremely happy with the service I have received, I think I was dealt in a very efficient way.
GP surgery review: watling-street-surgery
Title: Doctors let down by the admin arrangements
Rating: 2 out of 5
Visited: October 2023
Expect to be seen on time by a doctor who will do their best to help.  
But also expect the car park spaces to be too narrow to get out with ease and the receptionists to pry into your medical condition and talk about you behind your back.  The pharmacy counter seems to always be closed.  If you need a blood test you will have to make a further appointment for another day at Northwich Infirmary and then make a third appointment to hear the results.
GP surgery review: watling-street-surgery
Title: Impossible to get an appointment
Rating: 2 out of 5
Visited: September 2023
It’s a constant battle to get an appointment. I received a call to book an appointment with the doctor following an scan and phone the surgery. I phoned the surgery only to be told to do a book on the day the day after. I explained with my job (also medical) that I would be seeing clients for appointments between 8-9am each day and struggle to call. There was no exception and I therefore cannot have my results unless I luck out and get through in breaks between consults. This is a terrible, obstructive system and impossible for working people.
GP surgery review: watling-street-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: February 2023
I want to say how extremely pleased I am about my experience with this practice today.   I phoned for an appointment for my dad who was having breathing difficulties.  I was given an appointment but when asked what it was for this appointment was changed to see someone more appropriate.  I brought him for his appointment, he was seen on time, thoroughly examined and was given antibiotics.  By the time we arrived at the pharmacy on the way home the prescription was ready.  First class and friendly service by every one concerned.