janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-manor-surgery
Title: Great appointment
Rating: 5 out of 5
Visited: January 2023
I contacted the surgery in the morning, was answered by a very pleasant receptionist who booked me in to attend a clinic that afternoon. What a great service.
I have attended the Manor Surgery for many years and have never had a poor experience. Excellent practice.
GP surgery review: the-manor-surgery
Title: Great experience with advice over phone
Rating: 5 out of 5
Visited: January 2023
I recently had a local infection/inflammation at my hand, and was extremely happy with the advice/treatment at the Manor Surgery. I called the reception (no waiting time!), told them about my issue, got a link by message to upload a picture of my hand, and within about 15 minutes a doctor called my, asked precise questions and devoted quite some of his time to discuss how to proceed, including my worries of taking antibiotics to quickly. I was really amazed by how quick this all went and by how much the doctor card about my issue at the phone. Thank you!
GP surgery review: the-manor-surgery
Title: Fantastic GP surgery
Rating: 5 out of 5
Visited: January 2023
I cannot praise this surgery highly enough. The receptionists have been kind and professional, I've always been offered an appointment on the same day and the doctors I've seen have been absolutely lovely. 
I feel listened to and that my concerns about my health have been validated. The treatment options have always been discussed with me fully and the doctors have been very knowledgeable. 
I feel very lucky to have found such a good GP surgery.
GP surgery review: the-manor-surgery
Title: Fantastic 1st class practice
Rating: 5 out of 5
Visited: January 2023
We’ve been with these wonderful people for 40 years and they are all brilliant and I’m not just referring to the medical staff, I also include the reception team, Boots pharmacy which is attached to the practice and the random medical support staff which are there occasionally in the week. There’s nothing they won’t do for you, they go above and beyond, always make you feel relaxed and at ease, everything is followed up and chased up with either texts, emails, phone calls or video calls until the problem/challenge is resolved. Can’t say thank you enough to these top notch people. Totally recommended.
GP surgery review: the-manor-surgery
Title: Kind, supportive and friendly
Rating: 5 out of 5
Visited: January 2023
I've been registered at Manor surgery for ages and have always been happy with the practice, but it wasn't until I had a baby that I started to appreciate what a special place it is. From emergency calls about post birth complications, to ongoing wound care and discussions about my mental health, everyone I've met at Manor has been so kind and so 'human'. I see the same friendly faces and they remember me and my baby - the time taken to check in with me and ask how I was doing in those first bleak months made such a huge difference and I'm so grateful. I feel like the doctor, nurses, pharmacy and reception staff I've seen have time for me and genuinely listen when I explain what's going on. I don't have a lot of local support and without everyone at Manor Surgery I don't know what I would have done.
A lovely, friendly practice with warm, kind people!
GP surgery review: riverside-health-centre
Title: When we really needed them they were there for us
Rating: 5 out of 5
Visited: December 2022
First day after christmas break we both needed urgent treatment for chest n sinus infection got through to surgery very quickly then a nurse practitioner called back within the hour then by 10am we had our medication cannot thank everyone enough
GP surgery review: riverside-health-centre
Title: Excellent care
Rating: 5 out of 5
Visited: October 2022
I was able to obtain both a telephone consultation and an "in person" consultation on the same day that I rang the practice. All the staff I spoke with were excellent.  The Doctor was extremely thorough and considerate and was careful to explain clearly what he proposed to do and why.  He ensured that I had every opportunity to ask questions and reassured me about my concerns.  He explained what the next steps would be and was patient and thoughtful throughout.  Overall, an excellent experience.
GP surgery review: riverside-health-centre
Title: Lack of response to my enquiry
Rating: 0 out of 5
Visited: August 2022
I visited Riverside Health Centre Retford Nottinghamshire to enquire when my health issues would be monitored regularly again as they were prior to the pandemic.  
A very nice receptionist told me that this was the remit of someone upstairs, they would pass it on & I would get a phone call.  
When that didn't happen I called again two weeks later to be told the same thing.  
Now five weeks later I have still heard nothing.  
Can you please advise me as to how I might get correspondence from Riverside Health Centre.
GP surgery review: riverside-health-centre
Title: Great Service
Rating: 5 out of 5
Visited: June 2022
Phone today with a query,the Advance Nurse Practitioner phone me back within 15mins and explained everything in detail,she was very knowledgeable and caring she contact me with updated information same day. Very impressed with the service, I would highly recommend 
Many thanks
GP surgery review: riverside-health-centre
Title: Thankyou Riverside
Rating: 5 out of 5
Visited: April 2022
I have been at the surgery now for many years, and seen a lot of changes over this time, unfortunately due to covid and people moving, retiring, leaving the practise, etc its had a tough time, as has the rest of the profession. But the level of patient care and professionalism emerging now is second to none in the area.
I've had help well above and beyond of what should be provided, after surgery hours consultations because of life changing medical decisions, genuine heartfelt care, and strong desire to help people, from really talented gp's and nurses
There have been times due to recruiting new staff where training is required that you sensed just a lack of knowledge sometimes on the front desk, but that now is so different and the reception teams are so helpful. Much better waiting times now on the phones too.
I think its an amazing surgery at Riverside and can't recommend it highly enough.
GP surgery review: riverside-health-centre
Title: Appalling Practice
Rating: 1 out of 5
Visited: February 2022
I have had a lengthy discussion with the practice manager about the inability to get an appointment and the unacceptable length of time you have to wait on the phone only to be told, no appointments call back tomorrow at 8.30. This practice is most certainly not patient friendly. I see in previous reviews the practise has answered saying it is because of covid- being short staffed-phones are extremely busy at the moment. They have been saying this to me since we joined them in September 2020. Nothing has changed except the wait time on the phone. I am leaving this practise and moving to another in the area who, by the way answered my call within a few minute. Prescriptions are often wrong and my 6 monthly blood test has always had part of the test missing.
GP surgery review: riverside-health-centre
Title: Excellent support from GP
Rating: 5 out of 5
Visited: February 2022
I have received excellent care and service from this very good GP practice. The Drs have been very helpful and very supportive. They are obviously under a lot of pressure and coping with many challenges. From me a big thank you.
GP surgery review: riverside-health-centre
Title: Getting an appointment
Rating: 0 out of 5
Visited: February 2022
I waited nearly 3 weeks for a GP telephone appointment following which I had a blood test. On requesting the result I was told the GP was satisfied and no further action. This didn't make sense to me as I still had/have the same issues. I was offered a telephone call from the GP but unfortunately this hasn't happened. I telephoned the surgery today to request an appointment with the GP I am registered with. However no prebooking appointments were available and I was advised to ring back at a later time. I don't contact GPs unnecessarily and I had already explored other possibilities ie Physiotherapy and in fact it was the Physiotherapist who said I needed to speak to a GP.  
How did I feel? Marginalised, depressed, angry and worried.
GP surgery review: riverside-health-centre
Title: Reassuring GP visit
Rating: 0 out of 5
Visited: January 2022
The receptionist was welcoming, listened and was very helpful and efficient. They arranged a prompt appointment. The GP was attentive, also very helpful and arranged prompt follow up tests and prescription. I felt listened to and reassured.
GP surgery review: riverside-health-centre
Title: Shocking
Rating: 1 out of 5
Visited: January 2022
What's happend? Used to be a good surgery that's why I moved to it, and now where do I start you can't get through on the phones I rung 3 times to cancel my appointment on Thursday and couldn't get through, having to go for weekly appointments I'm still waiting for a phone call so they can make an appointment next week. Medication is always wrong every week and the app well what's the point of it? It's blocked from most of its use you can't message anyone you can't make an appointment on It crazy good staff have recently left which speaks volumes.
GP surgery review: major-oak-medical-practice
Title: Dreadful service
Rating: 1 out of 5
Visited: November 2022
After visiting the surgery for a blood test as I was worried and had a health concern, I had a 'text' saying they had a message at the Surgery. The receptionist then told me the Nurse needed to discuss something in my blood results and booked me in for a telephone appointment 5 days later. Due to my work I had yo use holiday leave to book the afternoon off as I cannot use my phone at work.
The time of the appointment, 14:30, came and went.  I phoned up over 9 times, was cut off 13 times.  At 18:25 I had still not received a phone call so I phoned back to be told the nurse had gone home and she had rang me at 6 but I did not answer so she left an answer machine message!!
This was a total lie. Firstly I was sat with my phone since 14:30 with full signal and had No phone call.
And secondly I have No answer phone on my mobile device as Iturned it off 2 years ago!! 
Now 8th November and still nobody has had the decency to call leaving me worried sick about what is wrong.
If you can't get this right what else are you getting wrong Major Oak??? Appalled.
GP surgery review: major-oak-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: October 2022
Two growths removed as causing problems when dressing.Extremely efficient operation done with kindness and humour.
I really appreciate the service being available at my local surgery.
GP surgery review: major-oak-medical-practice
Title: A smooth running practice 👌
Rating: 5 out of 5
Visited: October 2022
I can't give my thanks enough for the care and support given by the practise nurse and the doctor who followed the appointment up the next morning over the phone.
That's what I call an excellent service.
Well done Major Oak Medical Practice.
GP surgery review: major-oak-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Good practice.  All doctors/ nurses are very supportive.  Had minor surgery today for a mole removal and all went smoothly 
Both Doctor and nurse were very reassuring
GP surgery review: major-oak-medical-practice
Title: No communication
Rating: 1 out of 5
Visited: September 2022
My baby was referred by the gp (not sure who) to the peadetrician regarding his possible milk allergy. He had a response in September to say he should try normal formula for a trial period then if symptoms persists the peadtrician would happily accept the referral. I only found this out following my health visitor review today in February 2023. My son was referred to the dietician in September and have no heard anything regarding this since. So literally have to wing it with him. The young doctor is lovely and has time for all patients whereas other two Do not communicate to patients.
GP surgery review: major-oak-medical-practice
Title: Great practice
Rating: 4 out of 5
Visited: June 2022
I had to visit the surgery for a minor op.  The service and follow up has been second to none.  In my case I am highly satisfied.  Thank you
GP surgery review: major-oak-medical-practice
Title: Minor surgery
Rating: 5 out of 5
Visited: May 2022
I had a mole removed today.The appointment was fairly quick.The surgery was done quickly,professionally and with humour.The doctor and nurse could not have been better.Very grateful such a service is available at my local surgery.
GP surgery review: major-oak-medical-practice
Title: Excellent treatment
Rating: 5 out of 5
Visited: February 2022
My husband and I have both needed diagnosis and treatment recently. Doctors were incredibly efficient and supportive. Care was excellent. Reception was also very helpful and responsive. Can’t thank the practice enough.
GP surgery review: trentside-medical-group
Title: Great service
Rating: 5 out of 5
Visited: October 2022
Invited for a flu jab Saturday 8.30 in and out within 5 minutes extremely efficient service. In all the years  I have been registered at this practice , always received first class treatment
GP surgery review: trentside-medical-group
Title: Efficient, friendly and caring
Rating: 5 out of 5
Visited: October 2022
The reception and medical staff are very efficient, friendly and caring. My appointment went smoothly with no complications. My sincere thanks to all. Well done!
GP surgery review: trentside-medical-group
Title: Very Efficient
Rating: 4 out of 5
Visited: October 2022
Came for Flu jab & system they had in place was very efficient & organised - you had the ladies at reception booking you in then directing you to either flu jab area, or Covid area, had both done Approx waiting time was 10 mins - all staff very polite, friendly & professional.
GP surgery review: trentside-medical-group
Title: Covid vaccs
Rating: 5 out of 5
Visited: October 2022
Very efficient and professional covid staff. I noticed the care and consideration they gave to an elderly lady who needed a little extra help.
They were really pleasant and nice to me and my husband too and I hardly felt a thing, bonus.
I
GP surgery review: trentside-medical-group
Title: Terrible service ,trying to phone is abysmal
Rating: 1 out of 5
Visited: May 2022
Need my repeat prescription been the alloted time ,trying to ring to see if ready ,already had 1 wasted journey which with fuel prices cannot afford to do .
My sister is at a surgery in Stapleford which is far superior in everything.
GP surgery review: trentside-medical-group
Title: Very bad telephone service
Rating: 3 out of 5
Visited: February 2022
I have tried on numerous occasions to telephone requesting an
appointment with a nurse. I have phoned at 9am , 11am and 4pm on more than one occasion. On each occasion i have received a message saying that they are very busy and please try again later. How exactly is one supposed to get an appointment ???
GP surgery review: trentside-medical-group
Title: Disgraceful service
Rating: 2 out of 5
Visited: January 2022
They never ring you when they're supposed to,wont chase after medical results,apparently its not their job,constantly denying reciept of emails,even tho i've been sat next to nurse/doctor when they've sent things over.Just a complete and utter lack of care.
GP surgery review: donnington-medical-practice
Title: Not fit for purpose
Rating: 1 out of 5
Visited: December 2022
Been with the surgery nearly 3 years now. Watched it fall apart in lockdown and has never managed to return back to a working standard.

You ring when the phonelines open at 08:30, click through the automated system as quick as you can only to be told that the phonelines are already full and to try again later. 

Cue 117 re-dials and 30 minutes later and you finally get into position 10 in the queue. Give it another 5 minutes and you speak to your first human who tells you that all the days slots have gone and you will have to try again the next day, or you can always try 111.

Now to give them some credit, when my young daughter needed to see a docter they were great and got her in the same day, up until she turned 2 at which point she joined the masses in the health games scrapping for an appointment.

In the last year my family have had reason to seek appointments with the surgery approximately 6 times, achieveing an appointment with the surgery directly twice and through 111 another 3 times, giving up the final time. 

Of those 6 appointments, 2 were completely inadequate and resulted in hospital admissions for IV antibiotics following a rudimetnary appointment and resulting misdiagnosis over the phone. 

Another attempt at making an appointment ended up in us taking my 2 year old up to the hospital for emergecy treatment as the practice just turned their back and said they couldn't help us as they had nobody available.

For such a large, modern practice, serving such a large community, they seem to have a distinct lack of staff and capacity! It is ridiculous! 

The NHS asks us to triage the severity of our healthcare issues and then follow the appropriate pathway. But, over the last year, of the 6 times we have tried to use this practice we have ended up having to go to the hospital 50% of the time anyway, purely because this practice is not fit for purpose.

If you can register elsewhere then I strongly advise you do, we will be moving practice as soon as we can get in somewhere else.
GP surgery review: donnington-medical-practice
Title: Rubbish
Rating: 1 out of 5
Visited: July 2022
Have tried 4 times in the last 4 days to get an appointment.  Was waiting for over an hour to get in the queue so knew there would be none left. Eventually on the 4th day got through within 15 minutes only to be told nothing left and offered a phone appointment 6 days from now with another practice.  Staff are friendly and helpful, but why do they only release appointments on a daily basis is a mystery   surely future appointments could be issued for non urgent or ongoing care. Would change but all practices in our area are the same.
GP surgery review: linden-hall-surgery
Title: Impossible to get a telephone consultation
Rating: 4 out of 5
Visited: December 2022
I rang this morning on the dot of 8.00am. The recorded message advised me that the ‘surgery was receiving a high number of calls’ and it was not possible to add me to the queue.
I have a very personal problem which may need seeing by a doctor.
There has to be a solution to this provided in the near future -please.
GP surgery review: linden-hall-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: March 2022
The process of having telephone appointments works so well her both an emergency and pre-planned basis right now. Even a severe holdup for the Dr today was no issue - a text and phone call explained the delay and I was able to carry on working so no time loss for me at all. 
So much better this way for things that just don’t need face to face contact.
GP surgery review: market-drayton-medical-practice
Title: More available appointments needed
Rating: 1 out of 5
Visited: May 2022
On each of the 4 days I tried to get an appointment - waited on average 45 mins in a call queue each time, then told all appointments have gone try again in the afternoon. Same again - all appointments have gone. What are we supposed to do! Eventually got a tel call booked for the nurse to call me later. Guess what? no one called me .  A week later I did get a GP tel call.  Is this cuts by the NHS or poor management of the centre ?
GP surgery review: market-drayton-medical-practice
Title: Elderly patience waiting outside is freezing weather.
Rating: 1 out of 5
Visited: March 2022
I am 82 years of age, had an appointment today. Waited over half an hour outside is the freezing cold on a bench, luckily no rain. I think your putting elderly patience at unnecessary risk in these winter months.
GP surgery review: market-drayton-medical-practice
Title: Flu jab
Rating: 2 out of 5
Visited: February 2022
Taken months to get an appointment for flu jab due to work commitments and covid, left hanging outside in the cold by blue door for 3/4 hour and nothing still not jabbed, when is this place going to open,
GP surgery review: market-drayton-medical-practice
Title: Appointments or lack of.
Rating: 3 out of 5
Visited: January 2022
I have today been on the phone for 90 minutes to try and get an appointment for a controlled prescription, which requires speaking to a Doctor. I was told, by the Receptionist, that there were no more appointments this morning and to call this afternoon at 1400. You can imagine the frustration! Why doesn’t the practice update their pre recorded message to say that “no more Doctors appointments are available this morning and to call back in the afternoon.” (They must surely be aware all appointments have been taken up!) Thus, avoiding people being charged for a wasted phone call and their lives being put on hold with no satisfactory outcome. It’s no wonder GP’s and their practices are getting such bad reviews.
GP surgery review: marden-medical-practice
Title: Outstanding
Rating: 5 out of 5
Visited: January 2023
Very pleasant, very helpful and very kind from all the staff. 
Practice is clean and tidy and doctors I have spoken to so far have listened and advised on medication for Diabetes type 2 and due to my sensitivity I needed to change my medication and they call back when they need to. Definitely recommend to friends and family.
Thank you all for all your help so far.
Many Thanks 
Jayne Derbyshire
GP surgery review: marden-medical-practice
Title: Outstanding
Rating: 5 out of 5
Visited: November 2022
I have only recently registered at the practice and so far I'm very impressed with the service we have received so far. Our situation is complex but the doctors and the admin staff have been so patient, helpful and extremely understanding. We are most grateful.
GP surgery review: marden-medical-practice
Title: Caring and Supportive
Rating: 5 out of 5
Visited: October 2022
I have an ongoing long term medical condition and need regular appointments/treatments at Marden as well as hospitals in Shrewsbury and London. This has taken its toll on me but with the help and support of several members of the team at Marden I feel I am being cared for extremely well and their dedication and customer service is exceptional. I am not able to name any persons in particular due to the rules of this site but they know who they are and I thank them dearly.
GP surgery review: marden-medical-practice
Title: Fantastic Practice
Rating: 5 out of 5
Visited: June 2022
Nothing is too much trouble for the Practice and it’s staff. Every time Myself or partner have contacted them either by email or phone We have always been made to feel that we are not just a number. 

Recently I’ve had to see a doctor and nurse and both times I’ve had no trouble at all getting appointments. 

When they schedule a call to you it’s always on time and very convenient. 

Great practice, fantastic staff , Doctors that put you at ease & all doing a great job . 

Thank you
GP surgery review: marden-medical-practice
Title: Lovely close team - always polite, efficient and helpful
Rating: 5 out of 5
Visited: March 2022
We have had to have a lot of contact with the surgery over the past year due to a range of complex health issues and always feel supported and cared for by both the GPs and the lovely  adminstration team.  Everyone is efficient, and always keep us updated in relation to the progress of various processes we have had to engage with.  This would have been very difficult without the support, respect and kindness shown to us.  We feel in very safe hands and are so grateful for reliable staff that go the extra mile.  Thank you so much and please keep up the excellent standards of care and compassion you are so proud of delivering.