janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-manor-practice
Title: Lack of patient care
Rating: 1 out of 5
Visited: June 2023
Called and waited an eternity one morning for an appointment for anxiety, was told a GP would call me back in the morning. I was working, but have my phone on me all day, though on silent. At the time of the call I was checking my emails, rang once, went to click to answer and they'd already put down. I immediately called the surgery back, to wait on hold for over 45 mins before I gave up. I never received a call back or any acknowledgement that I had DNA'd an appointment. For all they know I could of died.

Yesterday I requested a F2F via Accurx, which I received an sms from the surgery early afternoon to say I had an appointment at 17.20. I did not see the text as I was in training until around 16:50 of which I immediately called the surgery and again on hold for nearly 40 mins before I gave up.

Something seriously has to be done about the phones and GPs one ringing patients before hanging up and giving up. I'm not happy with the service I have received from the surgery so far and will be looking elsewhere
GP surgery review: the-manor-practice
Title: Good GPs , No appointments.
Rating: 2 out of 5
Visited: May 2023
I think I've sunmed it up really in the title. Can't arrange an advanced appointment so have to join the scramble at 8am for the 3 appointments a day available. Face to face appointments don't seem to exist anymore.
GP surgery review: the-manor-practice
Title: Worst practice
Rating: 1 out of 5
Visited: April 2023
Been with the practice for just over 6 months and not once have I been  able to get an appointment. I've called 3 times this week and today at 08:00 and finally got through after over 20 mins to be told there are no more appointments, call back tomorrow. Now 1 I thought the new NHS contracted stated that was no longer allowed and 2 qof is over for the year, you have no excuse to have no appointments every day. I can't wait until the public can see how many appointments a day you actually offer.. Also noticed you haven't replied to any of your reviews, can't wait for your next CQC inspection too.
GP surgery review: the-manor-practice
Title: Rude reception staff
Rating: 1 out of 5
Visited: December 2022
The service from the receptionists is disgusting. They have no appointment reminders in place. I have been trying for over a month to find out when my appointment was booked for due to no reminders in place - of course couldn’t get through! The receptionist goes on to tell me how bad it is that I’ve wasted an appointment in the most rudest manner. Need basic training in how to be polite. I hadn’t once moaned at the fact I’ve been trying to get through for over a month and haven’t been able to. All doctors at this practice are amazing but the process of going through the receptionists is disgusting. This was also a smear test so people encourage women to get a smear test but then get this. I wasn’t able to rebook because of how rude she was and the call got ended.
GP surgery review: fernley-medical-centre
Title: Greatest practice
Rating: 5 out of 5
Visited: February 2022
I am very happy with  this gp service all the time we need they give appointment even during the pandemic they help us  alot I highly recommend this Gp sargery and  even if we need emergency appointment  they try their level best to give the appointment for kids so i am so happy with the service even if we need any help they help us alot
GP surgery review: omnia-practice
Title: Bad service and long wait
Rating: 1 out of 5
Visited: October 2022
I had to take a day off from work today...in order to book an appointment for my husband and baby however the reception did not answer I was waiting for 2 hours and started ringing at the correct time which was 2...not happy with the service at all! The phone system needs to be approved!
GP surgery review: yardley-green-medical-centre
Title: Waste of time
Rating: 1 out of 5
Visited: May 2022
Can never get through on the phone and no web access.
Its so frustrating
Cant get appointment for anything
GP surgery review: the-swan-medical-centre
Title: Absolutely diabolical service
Rating: 1 out of 5
Visited: January 2023
booked a telephone appointment a few months ago for my husband  because that's all you can get now.
He waited for a call all day but nothing i phoned up the next day the receptionist informed me the doctors rang numerous times but no answer! How can this be he had no miss calls or no answer machine  messages.
Why cant doctors get back to normal?
 I work in a dental surgery we had 2 months off over lockdown then straight back to normal life working in patients mouths it baffles me.
GP surgery review: the-swan-medical-centre
Title: Absolutely ridiculous
Rating: 1 out of 5
Visited: December 2022
I have been seriously poorly with a throat and chest infection the past 2 days iv called from 8am to only be told there's no appointments even though 111 told me to tell them i need antibiotics and the online service never works
GP surgery review: the-swan-medical-centre
Title: Can’t fault this Practice
Rating: 5 out of 5
Visited: November 2022
Used to have online service at 8 am received a phone call from the doctor early afternoon and saw him face to face the same afternoon. Very thorough and caring doctor. He went above and beyond the minimum necessary.
GP surgery review: the-swan-medical-centre
Title: Usless
Rating: 1 out of 5
Visited: October 2022
After trying for three days can't get an appointment.i need a doctor's note for work or I don't get paid.all the receptionist keeps saying is try again tomorrow try again tomorrow usless
GP surgery review: the-swan-medical-centre
Title: Excellent Physiotherapist
Rating: 4 out of 5
Visited: May 2022
Extremely knowledgeable & helpful Physiotherapist. My appointment was extremely useful & interesting. The Physio took time to explain my conditions & demonstrated the exercises to alleviate them.
GP surgery review: the-swan-medical-centre
Title: Online failure
Rating: 2 out of 5
Visited: January 2022
Not for the first time repeat prescription online request service not available. This despite receiving a text from the surgery three days ago requesting this service be used.
GP surgery review: college-green-medical-practice
Title: College Green Surgery
Rating: 5 out of 5
Visited: November 2023
As always, this surgery was very helpful in arranging an appointment. This was with a physiotherapist, who was very efficient and diagnosed my problem which is being treated with an exercise programme.
GP surgery review: college-green-medical-practice
Title: excellent practice
Rating: 5 out of 5
Visited: November 2023
we have been patients for 20+yrs old barn rd ,bunbury Rd. now  here   
always helpful no medical problem to big or small you can count on getting the best care available. *****
GP surgery review: college-green-medical-practice
Title: Frustrating service
Rating: 1 out of 5
Visited: November 2023
For a new super surgery it's difficult to see how this is better than my old GP's. You never get to see the same doctor more than once and often have to go over the same issues time and time again. I would go back to my old surgery in a heartbeat.
GP surgery review: college-green-medical-practice
Title: College Green - Fantastic Medical Practice
Rating: 5 out of 5
Visited: October 2023
3rdOct 23 and i’ve been to College Green to have minor surgery on my arm. The Dr and nurse were superb, friendly, professional, made me feel at ease and talked me all the way through the process. How lucky are we as patients of this practice to be able to access this service without attending a hospital. The practice is so fantastic we could not recommend them more. I have regular  meds that can be ordered either via an email, phone call or through the web site - then its sent direct to my local pharmacy. Thank you to all the doctors, nurses and staff for all they do.
GP surgery review: college-green-medical-practice
Title: My in house physio appointment
Rating: 5 out of 5
Visited: October 2023
Disappointing to say the least - having fallen and hurt my back and shoulder the physio told me that my shoulder could not be examined because it was not part of my back! She said hospital X-rays we’re unavailable but in fact they were on the system and showed a partially dislocated shoulder and fractured verterbra. I walk with a stick, wear a splint on my right leg and have a paralysed right arm after a stroke and was not reassured to be asked (curtly) “what side was your stroke on?”! I shall not be returning to see that physio having completely lost confidence after this dreadful experience.
This experience was so different from all the others I have experienced in this practice which have been excellent.
GP surgery review: college-green-medical-practice
Title: Efficient ,polite  practice
Rating: 5 out of 5
Visited: October 2023
I was in a lot of pain with a neck problem.I saw a doctor the same day,I was dealt with quickly and efficiently, with a back up appointment to have a consultation with a physiotherapist a few days later
GP surgery review: college-green-medical-practice
Title: Excellent reception staff
Rating: 5 out of 5
Visited: October 2023
I want to thank the receptionist who helped when I telephoned the practice. She was professional, helpful and kind.
She also sent an email which also helped
GP surgery review: college-green-medical-practice
Title: Calm medical staff
Rating: 5 out of 5
Visited: October 2023
I had a face to face appointment with a calm professional and compassionate doctor who made a significant and positive impact in my well being.
GP surgery review: college-green-medical-practice
Title: Everything I need in a GP Surgery
Rating: 5 out of 5
Visited: October 2023
I have always found the professionals to be thorough and polite. 
I have never experienced problems with appointments.
GP surgery review: college-green-medical-practice
Title: Staff are lovely
Rating: 5 out of 5
Visited: October 2023
I attended yesterday to see a physiotherapist,  who listened to my tale of woes,  after examination I now wait fir an x-ray appointment.
GP surgery review: st-heliers-medical-practice
Title: Thank you
Rating: 5 out of 5
Visited: June 2022
Just a quick note to say thanks. I very rarely contact the doctors but have unusually found myself needed to contact them twice recently. The service was quick, the doctor excellent as always. I wasn’t sure about a telephone consultation, particularly regarding a conversation about my mental health but actually it worked well for me. I know I can’t name individuals on here but I am thankful for the outstanding care I have received during my time at the practice. I visited today for cervical screening and the nurse was brilliant. Nobody likes going I’m sure but she was friendly, knowledgeable and put me at ease. Thank you!
GP surgery review: st-heliers-medical-practice
Title: Consistently reliable service
Rating: 5 out of 5
Visited: June 2022
The current appointment system works really well, more effectively than pre-COVID in my experience. Can always get a same day appointment even if ringing in the afternoon. Some things can be booked online. Some things can be sorted over the phone without the need for a visit, which is helpful. But if face to face care is needed it is always provided quickly. Great doctors, nurses and admin staff. Been at the practice for over 12 years and very happy with it. Thank you!
GP surgery review: st-heliers-medical-practice
Title: Amazing Practice
Rating: 5 out of 5
Visited: May 2022
I have had to call the Practice a number of times over the last few months and on each occasion the service has been exceptional. The reception staff are polite and helpful with queries and I have got to speak to a GP on each occasion. Well done to all, you are doing a fantastic job.
GP surgery review: st-heliers-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: May 2022
Having joined this practice a few months ago after not being satisfied with my previous surgery, the treatment and contact /support I have received has been fantastic. I have had more contact with a GP and a more in depth chat/tests than I have in a long time. 
Even with the telephone appointments it’s been very helpful and I am appreciative of the GP’s and reception staff I have spoken to on the 2 occasions that I have needed. Thank you. Highly recommend.
GP surgery review: st-heliers-medical-practice
Title: A splendid GPs' practice
Rating: 5 out of 5
Visited: January 2022
I called this morning (28th Jan) to book a medication review. The receptionist I spoke to first - after only a very short wait on hold - once they had established what I needed explained that someone from the prescriptions team would call me back "later in the day" to conduct the initial review. I know how busy you must all be so I was quite happy to wait for the call whenever it may be. I was very pleasantly surprised to hear my phone going only a few minutes later. The person I spoke to was both friendly and efficient - a tough balance to get right, but this was spot-on - and after taking me through the necessary questions was able to approve my medication there and then. This really is excellent service all round, and for us it's nothing out of the ordinary. There are always horror stories going around about people unable to get an appointment for weeks on end or never seeing the same GP twice. I have NEVER had an experience like this at St. Helier's, and feel really quite blessed to have such a wonderful practice on my doorstep. Everyone I've ever had dealings with - doctors, nurses, receptionists, the lot - has come up to the same high standard. Well done to all of you, and thank you for keeping going - and keeping us all going - through what must have been a horrendously difficult couple of years.
GP surgery review: st-heliers-medical-practice
Title: The Worst Practice I Have Ever Used
Rating: 1 out of 5
Visited: January 2022
I have lived all over the UK and this is by far the worst GP practice I've ever had to use, before it merged it was ok, now it's atrocious. During Covid the GP sent a text saying they wouldn't see anybody unless it was cancer related which is quite frankly appalling as other health conditions can also be life threatening, their rude and abrupt advice of 'well go to A&E then' is appalling given the strain A&E are under right now. This practice regularly lose my repeat prescription requests and stop my prescription without telling me causing me withdrawal effects which make undertaking my job dangerous and put me at risk of serious injury or losing my livelihood. GPs and Nurses when you see them are ok, but it's nearly impossible to get an appointment as phone lines are always jammed, you aren't allowed into reception without an appointment, and the online system doesn't work! This was the same before Covid.  
In my lifetime I have been a patient of around 10 different practices, and by far St Helier's is the absolute worst - and before any shirty comments are made about 'get what you are given, it's the NHS' - I am a higher rate tax payer who pays a lot more into the NHS than I take out - if there were any other practices accepting in the area I would not use this one, but I have no choice.
GP surgery review: wychall-lane-surgery
Title: Have always been treated brilliantly
Rating: 5 out of 5
Visited: March 2023
I am a GP and know how hard access for patients is in the current NHS climate of persistent Tory degradation. I also know how hard it is to be a patient! I have always had excellent online service, medication repeats, telephone and face to face appointments. All the GPs at the practice are great, but the one GP I choose to see is always exceptional and I could not have done without them when I was really unwell a couple of years ago. Thank you to everyone from reception and admin, to nursing and doctors.
GP surgery review: wychall-lane-surgery
Title: Excellent service when you can get an appointment
Rating: 5 out of 5
Visited: February 2023
Had pre-booked telephone consultation this morning, two hours earlier than anticipated. I always find I get an excellent result from any of the many first-class doctors and/or practice nurse consultations I have had over the past decade or so, either face-to-face or on the telephone. 
However, I can sympathise with earlier comments about the difficulty in getting a telephone appointment as, in the past, I too have waited over 45 mins for the phone to be answered. I presume it's a symptom of the pressure the NHS and this excellent local GP practice are under.
GP surgery review: wychall-lane-surgery
Title: Excellent practice,Excellent Professional Nurse.
Rating: 5 out of 5
Visited: February 2023
I arrived, receptionist was friendly helped and explained showed me how to use the new machine to take blood pressure,weight,height, the nurse welcomed me, I was not rushed, showed genuine interest in my health, went through all my results with me in a way I understood, answered any questions I needed to ask,it was so so reassuring when you go in the surgery door worried about your health and then your local nurse goes above and beyond and you have all these tests done and checks done at your local surgery and your nurse gives you all the results and a 12monthly check then I leave the room feel so reassured and pleased and much better in myself. A very big Thank you to All the Doctors and Nurses and Receptionists for the past 12 months for looking after my health.
GP surgery review: wychall-lane-surgery
Title: 4th time of asking
Rating: 1 out of 5
Visited: February 2023
I phoned the surgery at 0800 today , got through at 0820, asked for an appointment or phone consultation to be told all appointments for today had gone, this after I had rang the last 4 days, I was told people queue at the reception to book appointments and that is why there were none left. I am 71yrs of age and recovering from a fractured hip and femur ,and they expect me to queue at the reception for an appointment. So I was offered an appointment at a nearby surgery for Saturday at 0900. This surgery used to be fantastic and Doctors would go to all lengths to help , however with 11 Doctors at the practice, no one seems bothered about patients these days. I’m not a complainer but felt so strongly about this , I felt I had to give my thoughts on todays fiasco.
GP surgery review: wychall-lane-surgery
Title: Awful phone service
Rating: 1 out of 5
Visited: February 2023
I'm cut off 50% of the time. I call at 8am and are 2 in line and get cut off when I become 1. The reception staff can be curt and rude. So even if I do get through I don't get the help I want
GP surgery review: wychall-lane-surgery
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: January 2023
You have to phone at 8 am or 2 pm to get an appointment. You are kept on hold for ages & can very rarely then an appointment. Really disappointing. You are made to feel like you are causing a fuss by asking to see a doctor.
GP surgery review: wychall-lane-surgery
Title: Really friendly and helpful practice
Rating: 5 out of 5
Visited: December 2022
I have been helping my dad recently with various issues as he speaks limited English.  The reception staff have been extremely helpful and friendly.  The one doctor we have seen so far spent a lot of time going through my dad's conditions and she was excellent!  I haven't had to book an appointment urgently, so can't comment on that aspect of the surgery that others seem to have trouble with.  From my experience, I would really recommend the surgery.
GP surgery review: wychall-lane-surgery
Title: Trying to make an appointment
Rating: 2 out of 5
Visited: November 2022
A new system has been introduced, for appointments to be made on the day, this morning I spent 31.00 minutes on the phone starting at number 6 when I finally reached number 1, the voice recording said “your call can no longer be completed , please try again later” I was then cut off! 
Feeling disappointed and frustrated, it’s  not clear how you access your GP with this poor system.
GP surgery review: wychall-lane-surgery
Title: Excellent service for my neighbour
Rating: 5 out of 5
Visited: November 2022
My elderly neighbour rang this morning feeling unwell, but I had to get to a meeting in the city centre.  I tried ringing and would have been number 6 on the waiting list so I went into the surgery and asked reception staff to arrange for a doctor to ring my neighbour and to visit later in the day.  This worked wonderfully well, and my neighbour was very grateful for the speedy attention – as was I!  Thanks to you all!
GP surgery review: wychall-lane-surgery
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: November 2022
I've been poorly for the last week, so 8am pronto I call the Surgery. I am to have gotten position 5 in the queue. 
At 8:10 moved to position 4, at 8:11 the call got cut off!! This has happened many many many times before. The surgery claims that this is a fault with the telephone system that is being looked but it has been like this for many many months.

Anyway, I immediately call back but got given position 32 in the queue, held on for another 20 mins.  Only managed to move to position 22
So I just gave up! I've not had any success calling for an appointment over the telephone for many many months now.
I would highly recommend people to not join this surgery.
GP surgery review: hall-green-health
Title: New appointments system
Rating: 3 out of 5
Visited: March 2023
I rang for an appointment at 8.30 on 8th February. When they phoned me back l was told there were no more appointments but l could have one if l agreed to be filmed for the Doctor's Behind Closed Doors or l could go to somewhere in Greet.   When l said l could not get there they found me an appointment at Shirley Road.  The Doctor l saw there prescribed a weeks antibiotics and told me if it didn't clear up to come back and ask for another appointment.  I tried to book one through the new Anima system, filled in pages of irrelevant questions, and the plan they sent back was to go Katie Road - wherever that is.   I am a patient at Hall Green Health, have been ever since they opened, and l want to be seen there.   I have Never had any problem getting an appointment at Hall Green Health before.  Why on earth have you started this new useless system?
GP surgery review: hall-green-health
Title: Anima is useless
Rating: 1 out of 5
Visited: March 2023
I have the same mobile number for myself and my mother but the system does not accept this.  Totally useless. I can't even book urgent medical appointments and I waste hours and no one can help me.
GP surgery review: hall-green-health
Title: Really poor communication/care
Rating: 1 out of 5
Visited: March 2023
I booked an appointment on anima. I haven't been to this practice in a while. So i assumed anima would text me before. I didn't get a text which is fine and I came on the dot. I tried signing in multiple times with no help. I then went to reception who informed me that I'd missed the appointment even if I was a min late? This would be completely fine if I was told at all which I wasn't. There were no signs saying that don't come even a minute late or you'll not be seen. This was really upsetting as I had waited and traveled for no reason. I wouldn't of been that upset tbh but the lack if care from reception really upset me. She acted as if I was stupid or dumb enough to come even a few minutes late and seemed frustrated with me even though I'd barely spoken to her. Quite upset and just wanted to review so I can help others and maybe get a few things to change? There needs to be more communication. Either way I'm now moving to a different practice others have recommended but wish the best for anyone going to HGH :)
GP surgery review: hall-green-health
Title: GP visit
Rating: 5 out of 5
Visited: March 2023
I went with my daughter today to see the GP, I think he is new to the surgery, I must say that we were both impressed by the GP and his fast response to our concerns, everything was sorted and other appointments made while we were there for other tests. This GP did more for us in 20 minutes then all the other visits put together, we need more of this sort of GP asap.