janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-deepings-practice
Title: Had to go to UTC
Rating: 1 out of 5
Visited: July 2023
I knew I had a kidney infection and that I just needed a urine test to confirm and antibiotics. I did what I was meant to do and ring up at 8am in the morning to get an appointment for the same day, but by the time I got through they were all gone. I tried again the following day and the same thing happened. I completed the 111 online and they said I needed to contact the GP immediately. I did so at around 2pm to which I was told that there were no appointments left so I needed to ring back the next morning or go to UTC. I had to wait for 2 hours to see a GP in UTC because my own wouldn’t see me
GP surgery review: caskgate-street-surgery
Title: Terrible
Rating: 1 out of 5
Visited: May 2022
I found the doctors to be very rude and dismissive. Always had a problem with this practice and their snotty staff, unfortunately not much choice in Gtown so have to put up with it. I’d move surgery in a heartbeat though if it was possible.
GP surgery review: caskgate-street-surgery
Title: Good reliable surgery
Rating: 5 out of 5
Visited: May 2022
Whilst realising that surgeries are having a difficult time at the moment. My recent two contacts with the surgery have been great. The GP was very helpful and settled my worries. The annual review was conducted by the nurse very friendly, thorough and helpful . Well done everyone
GP surgery review: st-lukes-primary-care-centre
Title: poor management
Rating: 1 out of 5
Visited: June 2023
i have tried several times to contact the surgery by phone to book appointment for my wife most times i have been cut off but the times that i did get through i was waiting on the phone for 70 to 90 mins. and then it can take up to 2 hours for a return call. then they are only interested about the patients date of birth it appears that after a certain age they seem to appear to lose interest in treating the person and only see them with reluctance. the fasted way to get to see a member of staff is either call 111 or the 999 service St. Likes does not like this as they have to react to these services.
GP surgery review: st-lukes-primary-care-centre
Title: Impossible to get through to anyone
Rating: 1 out of 5
Visited: May 2023
We have been patients at StLukes for 18 years and luckily don’t need to attend very often. I’ve always found the team good when you can see them. The problem now is that it is impossible to get through to the practice if you need an appointment. We phone at 8 am and get the message that the queue is at capacity then get cut off, if you are lucky to get in the queue you then get cut off after waiting with a message saying appointments are gone. Other GP practices still answer their phones and just closing off all contact if appointments leaves patients with no way to communicate their issues. I really worry for frail or elderly people who must feel totally abandoned. a&E and 111 calls for the surgery must be sky high as you have no other option. I’ve been trying for weeks to get an appointment for my daughter but no luck. I did get a LIVi appointment through the app which was helpful but they said she needed face to face with a Gp within 2 weeks, they communicated this with the practice but 3 weeks later we still can’t not get in. I wish something could be done to improve things for local people who have no other options.  Duston needs another Gp Surgery as St Luke’s obviously cannot cope.
GP surgery review: st-lukes-primary-care-centre
Title: Automatic phone line
Rating: 1 out of 5
Visited: May 2023
Trying to make an appointment at this surgery is horrendous. I barely use the drs surgery and the only time I need it for are when my children are sick, and the call line is always full. I called non stop between 7.59 amd 8am on the dot and it was already full. They need a new system for people who actually need to see a gp and those who just need a phone appointment.
GP surgery review: st-lukes-primary-care-centre
Title: Booking system needs reviewing and improving
Rating: 1 out of 5
Visited: March 2023
I am attempting to help my niece see a GP, not because she is ill but to request a letter confirming her congenital condition for a bus pass. Also for him/ her to get a baseline of her health as a new patient.( she’s been a patient for 4+years and never seen anyone) 
I’ve sent an email, spoken to receptionist, called 6 times at the requested times and been cut off, now at last got through to be told appointments for future dates are not made at this time. The message at the 2pm call does not make that clear! 
No wonder the practice has poor satisfactory results. 
Very disappointing.
GP surgery review: st-lukes-primary-care-centre
Title: Not a good practice
Rating: 2 out of 5
Visited: February 2023
Cannot get through in the first instance, unfortunately gp doesn't even bother to give you a call when a request is made for a scan or xray to give u feedback. 
My son went 3 times for having a scan request done hasn't even been done yet.
GP surgery review: st-lukes-primary-care-centre
Title: Thank you for helping me
Rating: 5 out of 5
Visited: January 2023
I'm a new patient and recently needed help with getting back onto medication for mental health. 
I had read negative reviews so I was a little anxious whether I would be heard but after I called asking for an appointment I was called back by the doctor within half an hour. My doctor really helped me feel listened to and prescribed for me immediately.
Thank you so much, especially with how I feel as of lately it couldn't have been handled any better.
Thank you again!
GP surgery review: st-lukes-primary-care-centre
Title: Great service
Rating: 5 out of 5
Visited: January 2023
Recently attended for routine nurse appointment very accommodating with appointment times and friendly staff despite all the pressure they are under!
GP surgery review: st-lukes-primary-care-centre
Title: Not fit for purpose
Rating: 1 out of 5
Visited: December 2022
Worried I might have a chest infection I tried calling to make an appointment, starting to ring a few minutes before 8am when the lines open, hanging up when message states surgery closed, ringing again until the lines opened. Only to hear that the call queue was full dead on 8am. This is normal so I gave up and went straight to 111 and answered all the questions and was told that they wanted me to see a doctor within the hour. I explained that I quite simply could not get through to the surgery for that to happen. I was told to just keep trying but that 111 would also send through a notification that I needed to be seen. I thought I would be clever and instead of choosing the option for appointments and reception, I chose 'admin'. A very pleasant lady heard me out and said that I would have to go through the usual route as she could not help further. She said that she could see appointments were available and to keep trying, missing the point that it was the call queue capacity that was the problem. Apparently a colleague of hers tried the line while we were talking and got through straight away and was in the queue. I tried again and the call queue was at full capacity. I tried again and the same. I tried again and got onto the queue in position 30. I held for 45 minutes and got to position 2 to then hear that there were no more appointments available. I gave up. 
Fortunately, I have a wonderful local pharmacist who advised me on what to take and said that he didn't think I had an infection. He was right. I know my symptoms were not serious and although I also know the NHS is on its knees, I am still shocked and horrified that this can be the experience for patients and vulnerable people who are in need of help for serious issues. How on earth do they get the attention they need?
A few weeks later I received a text message telling patients that they could no longer go directly to the surgery to make appointments. It goes from extremely bad to absurd. 
Furthermore I have just seen on this page that the practice is accepting new patients, even though the service it offers is not good enough for the patients it already has. 
The surgery is very large and in a modern, seemingly well-equipped building, but the service offered is not fit for purpose.
GP surgery review: st-lukes-primary-care-centre
Title: Terrible Service
Rating: 1 out of 5
Visited: December 2022
I have been trying to get an appointment for the past week. I actually attended the surgery this morning to see if I could get an appointment. I was in the queue with other patients. A member of staff came out and said we could not go in due to Covid, which I fully understand, and said we had to ring. I rang whilst I was in the queue at exactly 8am to be told that the queue had reached capacity and to try again later and it cut me off.  Whilst I fully appreciate that staffing levels are difficult at the moment, the fact that I cannot ring to get an appointment, I cannot book on-line, I cannot go personally to book an appointment, I think it is a disgusting service that is being offered to your patients. I am not a frequent attender and I actually attended in person must say that I need to see a GP. If your staffing levels are low, then perhaps you should look at employing other staff
GP surgery review: st-lukes-primary-care-centre
Title: The worst practice I’ve ever encountered
Rating: 1 out of 5
Visited: December 2022
For four weeks I’ve been trying to get an appointment! I’ve called every day at 8am and 2pm and each time I’m in a queue for over an hour that eventually gets cut off.  I’ve also tried via the app and no appointments are ever available.  I am getting worse and this surgery will be to blame if the condition is serious! 

For years it’s been like this and it’s only getting worse! Intervention is needed. Extend of recognise you’ve taken on too many people and put everyone’s lives at risk!
GP surgery review: brackley-medical-centre
Title: Appointments and long wait times
Rating: 2 out of 5
Visited: January 2023
No same day appointments and huge wait times, 3 hours, not enough seating for people waiting and not enough parking spaces for patients
GP surgery review: brackley-medical-centre
Title: Looks great ......... but a frustratingly poor service
Rating: 2 out of 5
Visited: October 2022
Had to go into the surgery to book an appointment as it is more or less impossible to speak to anyone on the telephone when you call.... on a number of occasions I've not even been able to get through to hear the recorded message.   It was the 26th September and the first appointment I was offered to see a Doctor was the 1st November!!

I want to be able to access my children's medical records online so that I can order repeat prescriptions without having to visit the practice.   I filled in the necessary forms and handed them in almost 2 months ago and still that hasn't been actioned.   I went into the practice to ask about this a few weeks ago and was told there was a backlog.   I emailed last week about it and have received no reply and have been in again today as it still has not been actioned.

Every year I have a battle to organise a flu jab for my teenage daughter who is receiving ongoing chemo treatment and is therefore required to have the injection ... the letter from the JR hospital says so....and every year that request is queried and I have to battle to get it sorted after being told 'we don't do that for children' etc etc.

I also don't understand why Brackley Medical Centre is not offering a Covid Booster service meaning that we are having to drive past that fabulous new facility and travel to Northampton to get that done.

I can only assume that this practice is now horrendously under staffed and unable to cope with the number of patients it now has registered.....and yet it is still accepting new patients I see.

I've been with this practice (Washington House Surgery) now since 1996 and the quality of service now does not compare with the standard of care that we used to get.
GP surgery review: brackley-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: September 2022
I’ve got a severe and complex back issue. The Brackley Medical Centre team are fantastic. They go above and beyond to help me with my complex health requirements in a friendly, supportive and efficient way. They have assisted me with accessing secondary care and various other things I have so urgently required. One female doctor has been particularly supportive, kind and knowledgeable. Sadly this review portal won’t allow me to name her. She knows who she is and I’m so appreciative.
GP surgery review: brackley-medical-centre
Title: Superb practice
Rating: 5 out of 5
Visited: September 2022
Yet again Brackley Medical Centre have shown themselves to be an outstanding practice. 
I have had cause to visit twice in two days, for very different things, and the professionalism and care shown to my children and I has been exemplary - from the doctors and nurses, to the compassionate Reception team. This really is an excellent practice.
We are so lucky to have access to support and services like this.
Thank you to all at Brackley Medical Centre for all you do for your patients.
GP surgery review: brackley-medical-centre
Title: Avoid
Rating: 1 out of 5
Visited: September 2022
Terrible.  Cant get a GP appt , no continuity of care from the urgent medical team, receptionists interpreting blood results and inefficient pharmacy staff.  Im having to use A and E inappropriately as I cant get any sort of service from the medical Centre. Im a health care professional myself and am shocked how the centre has declined over the years.
GP surgery review: brackley-medical-centre
Title: Don't answer phone, no face to face appointments.
Rating: 2 out of 5
Visited: September 2022
Almost impossible to get through on phone without 25 minute wait minimum and often you get to end of queue and phone just rings for another 10 minutes and no one answers!. Before the practice moved they used to do drop in surgeries almost every day so you could turn up without an appointment and be seen. Now its basically impossible to see a doctor face to face, no appointments on the online system to do that ever, also have to wait weeks for an appointment. Then the last time I saw the doctor they basically told me off for getting ill!
GP surgery review: brackley-medical-centre
Title: Fantastic treatment
Rating: 5 out of 5
Visited: August 2022
Had an accident at home and was seen by A member of the nursing staff and a GP. They were both fantastic and, despite a tricky procedure, sorted me out and saved a trip to Casualty. we moved to Brackley a year ago and have found Brackley Medical Centre a wonderful practice!
GP surgery review: brackley-medical-centre
Title: Outstanding practice
Rating: 5 out of 5
Visited: August 2022
I have been a patient at this amazing practice for two years and cannot praise them highly enough. 

Every single member of staff, the quality of facilities on site and their professionalism are all exceptional.

The practice has GPs, Advanced Nurse Practitioners, Pharmacists with a full pharmacy , Physios, an Urgent Care Unit, and is a community hospital (the only service we’ve not yet used!). 

The reception staff are helpful, compassionate and efficient and I have never waited more than a few hours for an appointment if it has been urgent, whether by phone or face to face.

This practice is an absolute credit to itself, the community it serves and the NHS.

I used to work at a GP practice and never anticipated experiencing anywhere better but this practice has set the bar so high, I intend on being a patient of theirs for many, many years to come.
GP surgery review: brackley-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
Recently ran into some difficulties relating to my pulse, after a telephone review I was seen the same day by a nurse and clinician. A diagnosis and plan were put into place that day.
This has now been resolved and I have further input and support.
Thank you.
GP surgery review: brackley-medical-centre
Title: Wonderful, friendly and efficient team
Rating: 5 out of 5
Visited: June 2022
I have recently moved to the area and registered with this Practice. I have been “blown away” on every occasion that I have either visited in person or spoken on the phone by the wonderful, warm and welcoming team, their consistent professionalism and cheerfulness is refreshing. Nothing has been a problem or seen as too much trouble. 

My new GP is amazing and was genuinely interested in me and my symptoms; I was not rushed and he listened and acted.  

This is all in stark context to the practice I was registered with in another County. They could learn a lesson from the Brackley Medical Centre for sure!
GP surgery review: springfield-surgery
Title: Great GP practice
Rating: 5 out of 5
Visited: April 2022
From the reception staff, dispensary staff ,  GPs and other health care professionals associated with springfield surgery I would like to thank you for your assistance in supporting me with my health concern. At every level the experience I received was higher than my expectations. Staff were professional, supportive and referrals to other services were quicker than I expected. Thank you
GP surgery review: springfield-surgery
Title: Great support
Rating: 5 out of 5
Visited: March 2022
This surgery provides excellent support for women's health issues including surgical menopause.  This review really covers from August 2021, and includes in particular treatment from March 2022 to Jan 2023. This includes the receptionist who helped me with seeing a named GP who was strong in women's health issues before my surgery. Then seeing my GP post surgery to start HRT, and then being referred to a specialist GP at the practice for further treatment.  The support has been amazing and I know I am extremely fortunate to have this level of care locally.
GP surgery review: higham-ferrers-surgery
Title: Slow. Inefficient. Incompetent.
Rating: 1 out of 5
Visited: January 2023
No point in ringing for apptment as they don't answer so now every morning there is a queue of about 10 people by 8am. They still won't give you an appntment - all you get is 'The doctor will ring you to discuss'.  When the phone rang 2 hours later I missed the call so rang back to be told I'd been crossed off and anyway there's no appntmnts left today (!!!) 'try again on Monday'. Something fundamentally wrong with this surgery. Utterly useless.
GP surgery review: higham-ferrers-surgery
Title: poor service
Rating: 1 out of 5
Visited: December 2022
been on the phone waiting for over 1 and half hours, was number 17 at 8am and am number 3 at 9.31 am ? can't understand why it takes so long to get answered, when I attended the surgery last week was abruptly told you have to call even though only want advise on what medication to take? internet service still not working and waiting room always empty? when will it ever improve?
GP surgery review: higham-ferrers-surgery
Title: The worst
Rating: 1 out of 5
Visited: November 2022
Terrible - no appointments for adults or children. Call at 8 am (school run time), attended in person to be added to a call list. No time given as to when to expect a call. As I work the call was missed, the message told me to ring back. The Dr would take the call and I have to start again tomorrow. Staff rude and argumentative. If you have a choice register elsewhere!!! Words are not enough for what a shambles this practice is!!
GP surgery review: higham-ferrers-surgery
Title: Very Poor
Rating: 1 out of 5
Visited: November 2022
long waiting times on telephone for appointments, to be told there's no appointments, when you finally get an appointment the waiting room is empty, website is broken and not working. been trying to transfer from this GP for a while but other local GP's only take new to the area. very disappointed as this has been our family doctors for generations.
GP surgery review: higham-ferrers-surgery
Title: Extremely poor
Rating: 1 out of 5
Visited: October 2022
Cannot get through to book or talk to surgery on phone.  I went to the surgery in person and asked for a routine 3 monthly jab which is due next week.   I was told that I would have to go back there on Monday as the diary has not been made up yet.

I also enquired about a referral letter I have been expecting from the since 30 August 22 after my optician hand delivered a letter to the doctor.  The receptionist agreed that it had been received by the surgery but nothing had been done about it.  5 weeks I've been waiting. She went to the admin office and collected the referral letter dated the today's date 6 Oct 22 and slammed it down on counter top.  I just stood there in disbelief at her attitude. She must have been upset by admin team and took her frustration out on me. I wish I could transfer to another surgery as this particular one has been nothing but a pain since I moved here in March. Extremely disappointing.
GP surgery review: higham-ferrers-surgery
Title: Prescription Problem
Rating: 3 out of 5
Visited: October 2022
My wife has stomach cancer and after chemo was finding it difficult to eat a letter was sent to the practice last Tuesday requesting a prescription for food supplements.Phoned the practice Wednesday closed training.Phoned Thursday someone found the letter and said they would get the doctor to sign a prescription and let us know we heard nothing,visited the chemist Saturday on the off chance it was there negative.Phoned Monday 13.30 prescription person at a meeting someone else was spoken to said they would sort heard nothing so anther phone call was made at 17.45 prescription person still not available some else said it would be put through but prescriptions take seven days to go through.
GP surgery review: higham-ferrers-surgery
Title: Disappointed
Rating: 3 out of 5
Visited: October 2022
Was on the phone 58 minutes and when I was number 1 at last I was cut of.(starting as number 11) this makes 9 minutes per phone call if only 1 receptionist. So I called again as number 7. After 38 minutes at last I was through to receptionist where I was told there are again no appointments left. This is 2 days in a row and nobody will give me back the 2 hours spent waiting. Also I called as I received a message from surgery on Friday to call them back and get appointment due to revaluation of my Blood pressure. Dear GP call me back as I had it. I do not have normally issues but this was ridiculous.
GP surgery review: higham-ferrers-surgery
Title: Couldnt of helped me more
Rating: 4 out of 5
Visited: October 2022
I rang the surgery late on friday to get the results of some test, it was the assistant practice manager that i spoke, after telling me that my results were no action required i went on to explain that my symptoms were still very bad i appreciated that it was late. The assistant mamager told me that she would speak with the GP and call me back monday, i thought yea right i would not hear from her and i would be calling back, but she did ring me on monday and sorted an appointment with GP. I couldnt believe how helpful she was and she did exactly what she said she was going to do which does not happen very often so thank you to her and keep up the hard work, i was so impressed. Well Done
GP surgery review: higham-ferrers-surgery
Title: Very well organised
Rating: 4 out of 5
Visited: September 2022
I received a text message at 9:30 this morning inviting me to attend a walk in flue immunisation clinic on the same day. I attend during my lunch hour with not much hope of being seen as I was expecting huge queues. I arrived, walked straight in where the receptionist took my name and date of birth, was pointed to the treatment rooms where I was asked a couple of additional questions and the injection was administered. I was in and out in less than 5 minutes. Well done, incredibly well organised.
GP surgery review: higham-ferrers-surgery
Title: Excelent experience today
Rating: 5 out of 5
Visited: September 2022
Walked in for my flu vaccination. Very organised and proffesional. I was in and out within 5-10 minuets. Very good.