janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: olive-medical-centre
Title: Finally A Positive Memorable Experience
Rating: 3 out of 5
Visited: March 2023
Where can I start!! 

After over 30 years with the same practice I finally had a very good positive experience from start to finish.

Yes okay I may have had to hold for over 15-20 minutes before speaking to a receptionist but to actually hear an apology instantly made the hold time worth it, given the weather at the moment and every other person being ill I wasn't surprised for having to hold for a certain length of time but if the person answering your call was as nice as my experience on this occasion then it would be worth the hold time.
Not to say improvements can't be made to the hold time because no doubt there is room for improvement but the gradual changes I've seen so far are positive and long may it continue. 
I really like the introduction of the callback service for a doctors appointment when you call in the morning but that option wasn't available this morning (and I've only rang once before in the last few months when I came across this service), not sure if the callback service was a trial or is used on certain days when the inbound call capacity allows it to be active.. But I definitely think it's a positive rather than having to hold and not being able to get on with your day. 

Moving onto the face to face experience, no complaints to be honest and was directed the right way to wait for the doctor after having waited a minute to be acknowledged by a receptionist. 
The only feedback I would have is that the reception itself isn't inviting at all when you walk into the GP Practice, specially when that's the first thing you see when walking in. The very small opening doesn't always help the workers behind realise someone has walked into the reception specially when they're all sat down busy working and your not the tallest of people. I remember the old reception when there was a lot more room in the practice and that was much more inviting, not trying to say the reception needs to be bigger but could do with it being more inviting and welcoming for sure, there was been occasions where the queue of patients have ended up lining outside so a bit more space for patients walking in wouldn't go amiss. Maybe a change to consider in the near future along with the positives changes going on at the practice. 

The doctor was very thorough in the support they provided, to actually have a doctor who took the time out to go to length to explain things in detail and help me gain a better understanding of my diagnosis was a good experience, you'd think reading this it's a doctors job to do this but if I'm being as honest as I am then I have to say not all the doctors I've seen at this practice have been as helpful as who I saw today. There's always been a lack of consistency with the Actual doctors working at the practice which has always dampened my experiences in the past but I hope this is a change the practice consider and overcome in the future

Not so sure about Recommend to Friends and Family, need to see a lot more consistency first
GP surgery review: olive-medical-centre
Title: Great Customer Service
Rating: 5 out of 5
Visited: March 2023
jh you are a super star, thank you very much for your prompt response and a very caring friendly response. I'd like to add, the service from the support team has always been great. Keep up the good work & stay blessed. Oh ! Keep smiling.
GP surgery review: olive-medical-centre
Title: Massive improvement in over 20 years being with surgery
Rating: 3 out of 5
Visited: March 2023
Am so amazed at the improvement I felt like I called a new surgery. For them to call back instead of having us to wait in queue that would last hour or so and sometimes just cut off after holding on for so long. Wow great service well done and the Dr so lovely and polite so understanding kept it up the whole team thankyou so much we needed this
GP surgery review: olive-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
The Dr's are very helpful and assisted very well. Referred me right away. I could not praise them highly enough. 
I would definitely recommend this practise.
GP surgery review: olive-medical-centre
Title: Great gp
Rating: 5 out of 5
Visited: March 2023
Wow I attended my appointment the gp I saw was amazing . He listened to me , checked me propley made me feel comfortable and welcoming with a huge smile. I felt the gp made it easy for me to explain what problems I had what a fantastic gp . The outcome was brilliant. I was amazed this kind of doctor still exists.
GP surgery review: olive-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
Ph was great, very professional and efficient. He helped a lot. Reception staff were nice also. Good service from the practice.
GP surgery review: olive-medical-centre
Title: New prescription order line
Rating: 5 out of 5
Visited: March 2023
The practice have implemented a new orderline system on the same number. The person on the orderline was very nice and efficient. She dealt with enquiry quickly and ordered the medication urgently. Huge improvement.
GP surgery review: olive-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: March 2023
Got to see a doctor straight away, and problem dealt with quickly. Bloods done on the same day, and should get all my results by the end of the week. Thanks.
GP surgery review: olive-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: March 2023
Ordered my repeat prescription and receptionist was amazing. Very helpful and understanding. Yes will definitely recommend to friends and family.
GP surgery review: colne-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
The staff were very helpful and kind and always willing to help with any problems
They were also very attainable and on standby. They also dealt with things quickly and efficiently if any problems arose. I would definitely recommend the surgery to family and friends and give the practice 10 out of 10
GP surgery review: colne-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
Happy with service overall good and polite staff  we have received good service from the surgery and the Dr are very understanding
GP surgery review: colne-road-surgery
Title: Good practice
Rating: 4 out of 5
Visited: August 2022
Although some error made in the booking of my appointment, staff went above and beyond and so polite and helpful, with a very reassuring manner.
Thank you
GP surgery review: colne-road-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: August 2022
Used the online triage facility.
The practice got back to me the next day offering a face to face consultation. I declined as I felt my symptoms had improved, however I was told to contact the surgery should the symptoms persist. The next day I called in at the surgery as my symptoms had returned. Owing to a cancellation I was offered an immediate consultation with a gp.
GP surgery review: colne-road-surgery
Title: Minimum waiting time in surgery
Rating: 5 out of 5
Visited: July 2022
Only had to wait a minute before going in to see nurse, who was friendly and explain what she was doing and why,
GP surgery review: colne-road-surgery
Title: Superb service
Rating: 5 out of 5
Visited: June 2022
Extremely exellant services this is by far the most up to date family doctors around 
Alwas helpfull and care is above and beyond
GP surgery review: colne-road-surgery
Title: They don't help toddlers
Rating: 1 out of 5
Visited: June 2022
Absolutely disgraceful, my 3 year old sister had an appointment today and we made it there on time, but there was no receptionist there so I was waiting around 10min for the receptionist. After the receptionist turns up, they turn around and say the doctors left and put the blame on me saying I was late for my 3 years old sisters appointment. That's disgusting the fact they were not willing to help a 3 years old child and then put the blame on me when I was waiting there the whole time for my sister to be seen.
GP surgery review: colne-road-surgery
Title: Great practice nurses
Rating: 5 out of 5
Visited: May 2022
The nurse was efficient and friendly. Explained things clearly and recommended a treatment for a problem I didn't know I had
GP surgery review: colne-road-surgery
Title: Very accommodating
Rating: 3 out of 5
Visited: May 2022
Had an appointment with nurse for bloods and diabetic check , it was obvious at reception that the appointment wasn’t booked but the young girl must have asked the nurse to see me and although the nurse couldn’t do a full check she was great and squeezed me in for bloods and made other appointments for me
GP surgery review: colne-road-surgery
Title: Very helpfull
Rating: 5 out of 5
Visited: May 2022
The doctor was very caring and listened to what I said i felt cared for The staff are help full with getting you an appointment
GP surgery review: burscough-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Very quick and efficient practice good organisation and communication. Answering of phones and queries is excellent.
GP surgery review: burscough-family-practice
Title: Minor Surgery Experience
Rating: 4 out of 5
Visited: August 2022
There was little or no waiting time, reception staff friendly and medical staff informative and reassuring during the procedure with excellent aftercare advice
GP surgery review: burscough-family-practice
Title: Lovely little dr
Rating: 5 out of 5
Visited: May 2022
All staff went above and beyond to make me feel relaxed during a procedure . I had to return for a second time as procedure couldn’t be done on previous visit . I was very nervous the procedure wouldn’t be done again and the staff helped me to relax as much as possible . Thankfully the procedure went ahead
GP surgery review: burscough-family-practice
Title: Painless treatment
Rating: 5 out of 5
Visited: May 2022
Just been in for a lesion to be removed. Fantastic surgeon and nurse practitioner. Totally painless, quick procedure. No hesitation recommending this practice and staff.
GP surgery review: burscough-family-practice
Title: Very good
Rating: 5 out of 5
Visited: May 2022
I was seen quickly. The procedure was dealt with efficiently & explained well. The whole experience reduced anxiety & was conducted in a friendly & professional manner
GP surgery review: burscough-family-practice
Title: Great family planning
Rating: 5 out of 5
Visited: May 2022
From start to finish my experience with the two nurse’s was Excellent!
I was told everything that was going to happen before during and after. 
I would not hesitate to use this service again.
GP surgery review: burscough-family-practice
Title: Excellent service except wait
Rating: 5 out of 5
Visited: April 2022
My daughter and me both had minor surgery here our first appointment was 3pm with 2nd 3:20pm and we didn’t go in until 3:40pm however we were informed by the lovely receptionist there was a wait so this was ok. Once in the surgery the nurse and doctor were both amazing especially as my daughter is autistic and was quite apprehensive - an overall excellent experience thank you all th BFP.
GP surgery review: burscough-family-practice
Title: Quick service
Rating: 5 out of 5
Visited: March 2022
Far too many people moan about GP services these days but I cant fault this practice. 

Started to ring to book an appointment at
 8.05 am and had the call back from GP by 8.25 am

Very quick very efficient well done Burscough Family Practice
GP surgery review: burscough-family-practice
Title: Great practice, very helpful and friendly nurses and doctors
Rating: 5 out of 5
Visited: February 2022
I had a cortisone injection in my thumb, all staff were extremely helpful and friendly as I don’t like needles very much, very professional and explained everything that was happening
GP surgery review: harambee-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: December 2023
Great village practice, helpful staff, easy to get an appointment and having the dispensary on site is kreally useful.
GP surgery review: harambee-surgery
Title: Always brilliant  and friendly at harambee surgery
Rating: 5 out of 5
Visited: December 2023
Always get an appointment and always friendly staff throughout. I highly  recommend  them. Brilliant  doctors surgery.
GP surgery review: harambee-surgery
Title: Thorough and Caring
Rating: 5 out of 5
Visited: December 2023
Very thankful for the team to be able to see our boy on the day we called. The reception staff were welcoming and offered our boy stickers to cheer him up. The Dr talked through what he was doing and why which put our son at ease. We agreed a plan for his treatment and we were able to get the prescription fulfilled quickly. Thank you so much for the speedy help.
GP surgery review: harambee-surgery
Title: Wonderful practice
Rating: 5 out of 5
Visited: December 2023
Very helpful staff. They care for all patients and I have found they have empathy with my problems wether my problems are small or big
GP surgery review: harambee-surgery
Title: Good Practice
Rating: 4 out of 5
Visited: December 2023
I feel that I receive proper treatment from all parts of the practice, polite and prompt service. Only comment concerning what seems like long waiting time for telephone appointments. Otherwise good.
GP surgery review: harambee-surgery
Title: Appointments
Rating: 4 out of 5
Visited: December 2023
Appointment seen on time. Had a phone follow up which was ok but I would have face to face appt. Next time
GP surgery review: harambee-surgery
Title: Brilliant Practice
Rating: 5 out of 5
Visited: December 2023
I’m really happy with my doctors practice. The staff here are really good and very helpful. I feel very well looked after and confident in this surgery.
GP surgery review: harambee-surgery
Title: Happy
Rating: 4 out of 5
Visited: December 2023
From personal experience I can say I have been looked after by both Doctor & nurses at the surgery. The office staff have always been polite & taken care of my appointments .
GP surgery review: harambee-surgery
Title: Bit dreary but great service
Rating: 4 out of 5
Visited: December 2023
My new doctor is very pleasant and appointments were on time. The waiting room is very soul-less and often empty? Staff are friendly and there’s always parking
GP surgery review: harambee-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: November 2023
Always friendly,helpful and approachable.  They always provide a very good service and have never struggled to get an appointment to speak to or see a nurse or a doctor
GP surgery review: the-downland-practice
Title: Great doctors and nurses
Rating: 5 out of 5
Visited: September 2023
flu and new Covid vaccine Sept 23 

Efficient organization for these vaccines and vaccines were well delivered. The nurse explained what the side effects could be and how to deal with it. ( Happily I did not really have any of these side effects.)
GP surgery review: the-downland-practice
Title: Flu and covid vaccine
Rating: 5 out of 5
Visited: September 2023
Appointment on time.  Procedure easy and organised.  Easy to book up and make the appointment.  Plenty of parking
GP surgery review: the-downland-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Very efficient way of handling patients and helpful with any problems. The staff have a good knowledge of what is required when handling any issues that may arise.
GP surgery review: the-downland-practice
Title: Personable care
Rating: 5 out of 5
Visited: September 2023
Our concerns are listened to, and it feels like our feedback is considered and then valued. This makes all the difference particularly when it is concerning your child.
GP surgery review: the-downland-practice
Title: Staff and Dr's are great
Rating: 5 out of 5
Visited: September 2023
Whenever I see the Dr or speak to staff they are always happy and polite. I had my covid and flu jabs done on Saturday morning and there was very little waiting times. Just in and out. Dr and staff was very friendly and introduced themselves.
GP surgery review: the-downland-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Always able to get an appointment when I really need one. I feel listened to and that everyone is doing their best in the practice during very trying times within the NHS 
 I also feel that my doctor is interested and we work together to find the best way forward. 

Thank you
GP surgery review: the-downland-practice
Title: 1st class practice
Rating: 5 out of 5
Visited: September 2023
Wonderful doctors, nurses, receptionist's and we are so lucky to have a brilliant pharmacy that means very little traveling and queues for medication
GP surgery review: the-downland-practice
Title: Great Practice
Rating: 5 out of 5
Visited: September 2023
Very helpful in getting an urgent appointment at short notice. I was seen quickly and efficiently. Helpful and supportive.
GP surgery review: the-downland-practice
Title: Prompt service
Rating: 5 out of 5
Visited: September 2023
Took up the offer of Covid and flu jabs done at the Downland Practice in Chieveley. Took a little over two minutes to do my husband and myself.
Professionally done
GP surgery review: the-downland-practice
Title: Treatment
Rating: 5 out of 5
Visited: September 2023
I have had nothing but great treatment and good advice from my Doctor. I have been given access to tests, but awaiting them unfortunately.
GP surgery review: hightown-surgery
Title: Covid and flu jab
Rating: 5 out of 5
Visited: November 2022
Excellent organisation, hardly any waiting time for flu and covid jabs. Staff friendly and helpful.
GP surgery review: hightown-surgery
Title: Efficient and friendly
Rating: 5 out of 5
Visited: November 2022
Came in for combined covid and flu jab recently. Organisation beforehand and on the day couldn’t have been more efficient and everyone was really friendly. Well done all.
GP surgery review: hightown-surgery
Title: Best practice
Rating: 5 out of 5
Visited: November 2022
I’m one of four sibling all over 65 living in 4 areas of the country and given their experiences of their local health care surgeries I can appreciate just how good our practice is. From receptionists, nurses doctors are all great. Many thanks for all your constant hard work
GP surgery review: hightown-surgery
Title: Very fast, very efficient
Rating: 5 out of 5
Visited: October 2022
I took my Dad for his Covid vaccine and was really impressed with how quick and efficient it was particularly as there were so many people in the queue getting their vaccines too. The staff were very polite and helpful. They were accommodating to my Dad, offering him a chair on several occasions.
GP surgery review: hightown-surgery
Title: Well Organised
Rating: 5 out of 5
Visited: October 2022
We visited our surgery for the latest round of Covid and Flu jabs. As usual, everything was extremely well organised and managed. Staff are very friendly and helpful. Booking was very easy, done online.
GP surgery review: hightown-surgery
Title: Well organised
Rating: 5 out of 5
Visited: October 2022
Purpose of visit was for covid vaccination for disabled wife and myself . Helpful and speedy and unstressed service was provided
GP surgery review: hightown-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
We visited the surgery for our Covid and Flu vaccines and were very impressed with the service and quickness
GP surgery review: hightown-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Had a Covid booster at the Surgery and it was organised very efficiently and professionally.  Previous Covid vaccinations at a different venue were also excellent.  Really grateful for the care and assistance that has always been available.
GP surgery review: hightown-surgery
Title: Super efficient
Rating: 5 out of 5
Visited: October 2022
My COVID and flu vaccine this morning was extremely well organised and efficient with helpful volunteers and staff. I was in and  out in 5 minutes, before my actual appointment time! Thank you for all your hard work.
GP surgery review: hightown-surgery
Title: Great practice
Rating: 4 out of 5
Visited: October 2022
Covid19 booster and flu. Very efficient service. In, processed and our within a couple of minutes. I had been reminded of my appointment by the surgery  two days beforehand.
GP surgery review: banbury-cross-health-centre
Title: Accessing a doctor part 2
Rating: 1 out of 5
Visited: April 2023
This is my second review as I wanted to update my first one. At 8 am I was in queue on the phone to see a doctor today,by 8.30 I was number 13 in the queue when I got cut off. Rang straightaway back and was told all appointments gone for the day. Stayed on the line as don’t really trust ringback as I have been missed before. 
So while still waiting at 9.30 I was cut off again. 
No idea this time what number in the queue I was. Rang straight back and now requesting call back as was my only option at this point  my physical condition is affecting mental health but have now been getting help with this. My concern today was lumps under my skin which the doctor had seen 7 weeks ago. I was ringing because after not been able to see a doctor before I had to resort to the nhs web site about these lumps. While they are apparently normal there is a possibility of them becoming a problem if they are fast growing. Mine are multiplying in huge numbers and original ones are now huge covering large areas of my arms and legs. I really need this checked again to ensure that there is still no problem with them as for me they are growing at an alarming rate. When will this surgery review there service for getting through to a doctor? I left a message on website last week and have received no acknowledgment of this or a reply. No idea what is happening here am very stressed.
GP surgery review: banbury-cross-health-centre
Title: Access to doctor
Rating: 1 out of 5
Visited: April 2023
Today I am trying to get help from a doctor, I rang at 8 and got in queue when I was number 13 in the queue I got cut off at 8.30 and are now back in the queue. I’ve no idea yet what number I am in the queue but just before I got cut of I heard that all of today’s appointments are now taken. I am shaking with anxiety at this as really needed to see a doctor today about some lumps on my body which are multiplying and growing rapidly at an alarming rate. So anxious that I can on here to write this instead of panicking but unfortunately I am having a panic attack and having to use my breathing exercises to remain calm. Please help.
GP surgery review: banbury-cross-health-centre
Title: Great experience
Rating: 4 out of 5
Visited: April 2023
I called today in response to a GP letter requesting I contact the surgery to make an appointment.
There was a call wait time, however, I was kept informed of the progress of my call and alternative options should I have limited time. 
On speaking with the receptionist I found her to be polite, super helpful and accommodating - she could not have been nicer. 
I rarely contact the surgery so had a couple of queries. At the end of the short call all actions were either completed or I was given details of how to get things sorted out - including sending me relevant links. 
Thank you so much for doing what I am acutely aware is a challenging job.
GP surgery review: banbury-cross-health-centre
Title: Very good doctors
Rating: 5 out of 5
Visited: April 2023
I was able to book a few days in advance with the doctor of my choice who I usually see so that is really helpful as the doctor knows me and knows my health issues. I have had very good care and the doctor is so thorough and always very helpful . The staff on reception are  friendly and helpful aswell .
GP surgery review: banbury-cross-health-centre
Title: Exceptional care
Rating: 5 out of 5
Visited: April 2023
I  cannot thank the two doctors enough that I saw last week and yesterday.The kindness, compassion and understanding that they have expressed to me was much appreciated.Also not forgetting the kindness and friendliness of the gentleman that took my blood test.Thank you.