janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: cornishway-group-practice
Title: Once again, excellent care!
Rating: 5 out of 5
Visited: March 2023
Used online portal to book an appointment for pain yesterday. I received a phone call from a lovely receptionist within 15minutes, with an face to face appointment 40 minutes later. The Dr was thorough and after discussing my options, got me an appointment with the surgical assessment unit at Wythenshawe hospital. The result was I was back home after a few hours in my own bed recovering, after a ct scan, bloods and antibiotics for an infection in my kidney. A and E was experiencing long waits at the time and I considered myself so fortunate to have such skilled and responsive medical practice. It would've been a much different scenario at my previous GP practice. Feel so much better today, thank u Cornishway.
GP surgery review: cornishway-group-practice
Title: Avoid at all cost
Rating: 1 out of 5
Visited: February 2023
They will share your medical information with other practices when they can’t be bothered to book you with one of the staff in the practice.
Reception staff so so rude, especially the manager.
You will not see any of the gps registered there as they will just book you with random visiting ones who use the room but it’s ok because “they’re lovely”….
GP surgery review: cornishway-group-practice
Title: Exeptionally responsive
Rating: 5 out of 5
Visited: January 2022
My mother recently needed an admission to hospital. I live in Devon so I had to manage her care via phone calls. The reception staff were extraordinarily helpful, two people in particular were just fantastic and although I’m not permitted to name them I hope they read this and know who they are.
The GP I spoke to and the the GP who carried out a home visit, under extremely difficult circumstances, both provided an exemplary service. Prior to this incident I had thought my mother’s care from the Cornishway Group Practice was very good, but in truth it really has been exceptional. I have dealt, over the years, with doctors, nurses, medical secretaries and receptionists and have always had a positive experience. Very well done to all.
GP surgery review: peel-hall-medical-centre
Title: Highly irresponsible staff
Rating: 1 out of 5
Visited: April 2022
For repeat prescription in future I had to link my kids to my account for that I need access from GP.
I had gone to the surgery thrice for this small work but still didn’t get access.
First day receptionist said come with kids. 
Next day when I went with kids and id proofs the receptionist said I don’t know how to do it as I am not being trained how to link profiles. 
If staff is not trained, staff itself doesn’t know how to link profiles, she even don’t know how to provide access to see tests and reports, why it’s made compulsory to use NHS app for ordering repeat prescriptions.
The lady at the reception took my number and asked me to go as she will call me or text me once it’s done. 
But she didn’t call the whole day. 
It is very very hard to reach her from phone as it takes 40 minutes in the waiting line every time you call surgery. Still I did that then lady who picked up the call said wait for more time if receptionist has said she will call than she will call in some  time. But never happened. 

It is such a small thing which is wasting my so much time and energy. I had to take both my children from school to surgery to show up their face although they have been registered to the surgery from past many years.
GP surgery review: rk-medical-practice
Title: best practise in manchester
Rating: 5 out of 5
Visited: November 2022
This practise is very well run. we feel we have the best gp he doesnt rush you and listens. appointments are easy to get. the ladys includeing the pharmasit are very helpfull everyone goes the extra the mile to help and always very polite. Thank u everyone.
GP surgery review: the-maples-medical-centre
Title: Avoid students.
Rating: 2 out of 5
Visited: February 2022
They will forget to send prescriptions to pharmacy! Then call to receptionist which telling it's sending now but nothing been send. You need to waist a lot of time to go to pharmacy which telling not recieved and call again again until they will give you paper prescription! But need to wait again until you will get a prescription. My situation. I am waiting 2 days and still GP can't sorted!
GP surgery review: tregenna-group-practice
Title: Good
Rating: 4 out of 5
Visited: December 2023
Been today used online service to explain how I was feeling,  got a phone call back 40mins later to go in surgery,  seen promptly,
GP surgery review: abbey-road-surgery
Title: Inconsiderate.
Rating: 1 out of 5
Visited: June 2023
Having to get the bus with a broken ankle and arriving exactly 5 minutes past my appointment, i have been turned away and told to go to the hospital.
Woman behind desk made snide comments as i walked away. Utterly disgraceful.
GP surgery review: atkinson-health-centre
Title: poor service
Rating: 2 out of 5
Visited: November 2022
Awful service. Called to make an appointment and I was told I need to wait almost 2 weeks for a phone call with the GP!! Anyone who needs a GP appointment needs it ASAP not 2 weeks later!
GP surgery review: atkinson-health-centre
Title: Disgusting service and practice
Rating: 2 out of 5
Visited: June 2022
Can never get an appointment with the GP when you need an appointment. Receptionists think they are health experts and can tell if you need an appointment or not. Half the time you don’t want to discuss your actual health problem with someone who works in an admin role. And then they give you health advice which they are not trained to do like go to the pharmacy and buy this to treat this etc. had an appointment booked as a follow up from hospital last week for today 22/08/2022 to not receive the phone appointment. Called receptionist and she said oh looks like it hadn’t been booked in the system nothing we can do: try calling at 8am tomorrow morning and we can try get you an on the day telephone appointment. It’s disgusting.
GP surgery review: bridgegate-medical-centre
Title: This practice has gone to the dogs
Rating: 1 out of 5
Visited: December 2023
You'll be ok with this surgery as long as your not ill and need to see a doctor. You finally get a doctors phone call she tells you she doesn't have time these calls are for emergencies and your condition is something you've had a long time.  I never said it was! I just asked for an appointment fgs
GP surgery review: bridgegate-medical-centre
Title: Appointments
Rating: 1 out of 5
Visited: November 2023
Never any appointments even if you urgently need one. Call back tomorrow at 8 is the only response you will get. It took me 3 hours to pluck up the courage to ask for help only for them to reaffirm that no one cares.
GP surgery review: risedale-surgery
Title: Dispicable
Rating: 1 out of 5
Visited: May 2023
Very poorly managed gp surgery. I put in a complaint and the manager has not even got back to me for any apologies or explanation. This was 4 months ago. Went to see a nurse who told me to go to the chemist. Which I already had done. Passing the book instead of actually doing their job. I'm out of here!
GP surgery review: risedale-surgery
Title: Unfortunatel
Rating: 2 out of 5
Visited: April 2023
My wife. Was taken into a&e over a week and a half ago I got her in with a chest infection the main reason was she had underlying mental issues which I flag up in this surgery but you after get past the reception team my wife since then has been put on a end of life plan by the hospital so I have basically fallen to pieces so the ward sister noticed this and said would it help if I got in touch with your surgery I sat while she rang up  she on the phone for half an hour with the usual third in the cue  got through to the reception I'm here with the husband of patient on my ward he's in a bit of a state can he get some sort help please the receptionist replied he could come in and see our chemist or I could give him a appointment for may the ninth the ward sister said is that the best you can do i said thanks for trying but I new what the reply would be. Took the bull by the horns twelve a clock that and rang 111  and God bless them they got me some proper professional help the next day unluckily it has to go through this surgery. My wife is to late to come out of this surgery now bless her I should have changed her surgery when it moved from gloster Street. I myself will be coming out of there soon has I can
GP surgery review: risedale-surgery
Title: Shocking
Rating: 1 out of 5
Visited: January 2023
Unable to get an appointment no matter what you phone about  receptionist obviously have been told to turn everyone away as no matter what your issue( ie unable to breathe) doesn't warrant an appointment.
GP surgery review: risedale-surgery
Title: Great practice friendly staff
Rating: 5 out of 5
Visited: February 2022
Call answered quickly. Clinician phoned me back and assessed my  problem and prescribed treatment with 30 mins
GP surgery review: waterloo-house-surgery
Title: Suspected Strep
Rating: 5 out of 5
Visited: December 2022
Managed to get appointments for my husband, child and myself with suspected strep. Antibiotics given and follow up appointment for my son. Concerns were listened to and taken seriously. Thank you.
GP surgery review: bay-medical-group
Title: referrals
Rating: 3 out of 5
Visited: May 2023
I would like to know why doctors always refer patients to places they  cannot get to especially at stupid times.I got referred to garstang for dermatology and i live in morecambe,and sometimes my partner gets referred to westmorland when they can get the same treatment at lancaster or morecambe.Same for most patients especially the elderly.
GP surgery review: bay-medical-group
Title: Disappointing service
Rating: 2 out of 5
Visited: December 2022
My 18 month old has been suffering badly with a rattling cough and cold and was advised by the doctor that she needs antibiotics due to her tonsils- whether this is the strep A that is going round it was not confirmed as so. The doctor told me they had ran out of liquid antibiotics and therefore would have to give her tablet form? Please tell me how you give a baby of 18 months old tablet antibiotic??? I have no doubt all the liquid antibiotic was probably handed out to a lot of older children more capable of taking tablets! We tried to give her the tablets crushed up with yoghurt (have you ever tasted powdered antibiotic, even as an adult it’s vile) however the baby refused and wasted four tablets as she wouldn’t take the medication with her food.
I rang back up days later and spoke to a receptionist who explained they still did not have any liquid form and told me to persevere with the tablets despite being told she would not take them. My 18 month old  is now off taking any medication that she normally does not bother about due to the nasty taste and texture of being forced solid tablet antibiotic crushed when I think this could have been avoided by handing out the antibiotics more age appropriately.
GP surgery review: bay-medical-group
Title: Rude and obnoxious
Rating: 2 out of 5
Visited: July 2022
We received a call from someone within the pharmacy team to discuss medication for our son, the member of staff was rude, abrupt and obnoxious for no reason at all other than to be arguementative. Next time you have a half day closing for staff training perhaps you can cover customer service with the pharmacy team.
GP surgery review: bay-medical-group
Title: Waiting time on the Phone
Rating: 1 out of 5
Visited: June 2022
This is an appaulling way to treat patients when you are unwell and need to stay on the phone for 30 mins plus to speak to someone!
I have never experienced anything like this, the service is a complete failure.
GP surgery review: bay-medical-group
Title: Waste of time
Rating: 1 out of 5
Visited: January 2022
Long waits for anyone to answer telephone even longer waits for urgent referrals from 111, and expect to watch at least 3 weeks for a telephone appointment. Face to face or video not options here.
Over subscribed and under staffed.
GP surgery review: bentham-road-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2023
Unfortunately I have had to visit my doctors over the last 4weeks with 4 separate appointment and never been refused an appointment on the same day I rang excellent receptionists doctors nurse practioners and nurses 5star service over all
GP surgery review: bentham-road-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
My father is a patient at the practice. Over the last six months he has been unwell with different issues. I have had to contact the practice several times for an appointment or advise. The reception staff are always very polite and helpful and I have always either been given a telephone consultation or a face to face appointment for that day. The clinical staff are very caring and professional and I feel this practice really care about patient care and well being.
GP surgery review: bentham-road-health-centre
Title: Useless
Rating: 2 out of 5
Visited: February 2023
Tried to contact today regards reveiw appointments letter,  impossible. Select 6 as required 4 cycles then disconnects. Absolutely nowhere to complain as its all designed to keep patients at arms length. Cant even find a complaints section for Cornerstone themselves.
GP surgery review: bentham-road-health-centre
Title: Exceptional staff
Rating: 5 out of 5
Visited: January 2023
I rang up the practice in a bit of a panicked state & needing an appointment. Not only did the wonderful receptionist go out of her way to give me an appointment for the next day but she also knew the follow up the doctor would want me to have! 

GP said he would need me to book to see the nurse for tests but the receptionist had already booked me an appointment for straight after the GP appointment! 
This was fantastic! Has saved me a lot of worry and stress!

It’s staff like these that are competent & have empathy that restore your faith in our gp practices!
GP surgery review: bentham-road-health-centre
Title: Incorrect Medical Records
Rating: 5 out of 5
Visited: October 2022
I went into the surgery today to get a list of my current medications plus my Significant Active Problems, a Summary Printout was printed and I was shocked that a current problem I am experiencing is in my past problems.
I need my information to be up to date.
If you are applying for anything medical this can cause a problem as clearly my records are not correct.
Thus now meaning I will have to ring up tomorrow to speak to a GP as I need this for medical evidence.
Is there anyway this can be addressed?
I am aware of how Emis works as I have had GP land working experience’s.
It was a major problem. Probably still is.
Our record should be up to date at all times..
I  am not one to complain, but feel that this needs to be addressed.
Maybe you could discuss this at any meetings you have, so that the clinical & non clinical team aware.
This information is crucial and needs to be correct
Feedback would be appreciated 
Lisa Grogan
GP surgery review: bentham-road-health-centre
Title: Outstanding Patient Care & Reception Team
Rating: 5 out of 5
Visited: August 2022
I called the surgery today due to my 8 month old being unwell, spoke to a young man who I have spoken to on numerous occasions and has always been super professional but equally very helpful and understanding. He listened fully to my concerns and got straight on to a GP and managed to squeeze us in for a face to face appointment. Always has a smile on his face but mainly just always appears to have so much empathy and really listens to patients. Couldn’t be more grateful! 
Moved surgeries due to moving area around 3 years ago and Bentham road practice has been the most effective surgery I have visited.
GP surgery review: bentham-road-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: May 2022
Always a positive experience dealing with Bentham Rd practice ecen in difficult circumstances.  Kind, courteous reception staff who go above and beyond to assist, efficient staff on the prescription line and reasuring and compassionate clinical staff. We have had nothing but praise for the whole team. Thank you for all you do.
GP surgery review: pringle-street-surgery
Title: Great GP Practice
Rating: 5 out of 5
Visited: October 2023
I had a f2f consultation today with the Doctor and she was very polite and courteous towards me. Everything was explained very clearly and my health needs were met. Furthermore, the reception staff are very helpful in regards to booking appointments and ordering repeat prescriptions.
GP surgery review: pringle-street-surgery
Title: Kind, Compassionate and Caring
Rating: 5 out of 5
Visited: October 2023
From going in to going and getting bloods and other tests, to coming back to surgery all under 1 hour, this was phenomenal care. Love to see such focus and care of a patient.
GP surgery review: roman-road-health-centre
Title: Rude Doctor
Rating: 2 out of 5
Visited: October 2023
Rang for a telephone appointment. Dr rang me and from me answering the phone he was rude and arrogant all the way through the call. I am suffering and put off my face to face appointment with him due to the way he spoke and treat me over the phone. I am not the only person to think this, everyone i have spoken to about this surgery, the same doctors name is brought up. Not only is he a doctor, he is a partner at the surgery. Very unprofessional, avoid.
GP surgery review: roman-road-health-centre
Title: Great service
Rating: 5 out of 5
Visited: May 2022
The women I seen to take my bloods was lovely she helped when I thought I was having 5 tubes instead I had 2 very helpful
GP surgery review: st-georges-surgery
Title: Polite staff
Rating: 2 out of 5
Visited: April 2023
Have been advised to contact own GP practice by the an NHS consultation practitioner upon doing so after a 15-20 minutes wait on the phone got through to a nice polite staff member who advised there would be no appointments for over a month available at the moment and would be better ringing back at 8am and may be able to speak to a doctor then , I have been with this practice over 20 yrs now and it doesn't seem to be getting any better, seems like they need more staff.
GP surgery review: stepping-stone-practice
Title: First Rate experience
Rating: 5 out of 5
Visited: December 2023
My faith in the NHS is restored. My recent visits to the practice have been above all of my expectations.
Pleasant courteous, helpful  and efficient service on all my visits from "the front of house staff" Plus first rate treatment from the medical team.
GP surgery review: stepping-stone-practice
Title: Emergency
Rating: 5 out of 5
Visited: October 2023
Thank you to all the staff that assisted in helping my little boy that was chocking, the fast acting of the staff that where involved saved his life, we couldn’t be more greatful of this surgery and the staff
GP surgery review: the-cornerstone-practice
Title: Very poor service
Rating: 1 out of 5
Visited: July 2023
Booked appointment with the GP, after waiting for 35 minutes after the appointment time, was told by the GP that a double appointment is required and he is already running late so I cannot be seen on that day.
GP surgery review: the-cornerstone-practice
Title: Disgusting and huge lack of attention
Rating: 1 out of 5
Visited: February 2023
My 5 week old son had been given an eye swab to check for an infection. We were told of no phone call then there is no eye infection. We then go to hospital to find out that they had lost the test. We then go to another hospital to find out that in fact the results were never lost and the tests came back that he has a mild eye infection. This is 3 weeks after the test. Now we are seeing a private prescription as we have no trust in the corner stone practice. 

He was brought in again regarding spots on his skin, when performing the routine tests we had to wait 10 minutes for an ear thermometer as there is only one for the whole practice. Why?. 

We were told there were no appointments available for a 5 week old baby and instead phoned 111 to get an appointment. Why, when there was no one in the waiting room?  

When my son needed a nappy change we were refused to have it put in a waste bin and told to take it with us. Why? 

I cannot express enough that what mentioned above is very important and a clear lack of care and attention. 

I do not seek answer. I seek a drastic change in how this practice is run. This is not a crisis from Covid. This is a lack of well trained staff.
GP surgery review: the-cornerstone-practice
Title: Appointments and physical appointments
Rating: 1 out of 5
Visited: October 2022
Rung this morning took 40 minutes to get through. Told I would have to wait till Monday to get a phone consultation off the doctor. It is to do with my medication for anxiety, which is not working. Receptionist was not very helpful
GP surgery review: the-cornerstone-practice
Title: poor practice
Rating: 1 out of 5
Visited: March 2022
my insurance company has been waiting almost 3 months for my late wifes medical record from this practice and still hasnt recieved them 02/05/22. I first got told thet the dr had been on the sick but I think that they have more than 1 dr there
GP surgery review: william-hopwood-street-surgery
Title: Dr Iftikar best doctor ever!
Rating: 5 out of 5
Visited: November 2022
I attended the gp practice today and met Dr Iftikar. I was amazed at his level of professionalism and how courteous he was. 5 star experience. 
Ak.
GP surgery review: william-hopwood-street-surgery
Title: Avoid at all costs
Rating: 1 out of 5
Visited: May 2022
I've been a patient here for a long time but never in my time have I known the standards to drop it is in the gutter. Lets start with the unhelpful receptionist. Thr other one is ok. This one god help us, not only does she realise how hard it is to get through you have to ring like 50 times then when you do get through she is rude to you as well as patronising. What is the practice manager doing. Prescriptions no longer on time and appointments are not being booked. I booked an appointment online which wasn't honoured only to be later advised we don't offer online anymore well how about removing that option to stop confusion and having a better more improved process of booking so sick patients do not require 50 or so calls to speak to someone. Let's not pretend you've  see no improvement. Avoid at all costs.
GP surgery review: william-hopwood-street-surgery
Title: If 0 stars were possible this doctor's surgery would get 0
Rating: 1 out of 5
Visited: May 2022
If 0 stars were possible this doctor's surgery would get 0. Worst doctors in town. You have to ring about 300 plus calls to get through to the receptionist who have alot of attitude when dealing with your call. This is just one section of the problem the doctor is even worse when talking to the doctor about an issue regarding your health you are interrupted by the doctor who will not even listen to your full symptoms and then turn around and say i have another appoitment book can you hurry up. The worst perfessional doctor ever.
GP surgery review: blakewater-healthcare
Title: Impossible to book an appointment
Rating: 1 out of 5
Visited: November 2022
As a typical male I avoid troubling the doctors, however after visiting the chemist they advised a visit to the doctors. On calling the surgery I was told I could only have a telephone consultancy and it would be in two weeks. Two weeks later I speak with the doctor and was told to book an appointment to see him in 7 days. I've called the surgery for the last three days at 8am and all appointments have gone and I can't book for the following day. Shocking service, all I want is to see a doctor.
GP surgery review: blakewater-healthcare
Title: Felt didn’t listen to me
Rating: 2 out of 5
Visited: October 2022
Visited Doctor following stroke for a consultation. Felt he gave huge weight to hospital notes and didn’t listen to or examine me.