janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-downland-practice
Title: Friendly doctor
Rating: 4 out of 5
Visited: December 2023
My visit was non urgent, but I still  got an appointment fairly quickly. The doctor I saw took time to listen, and was kind.
GP surgery review: the-downland-practice
Title: Excellent appointment
Rating: 5 out of 5
Visited: November 2023
Had a thorough review of my health issues. Very empathetic doctor who treated me with care and respect. Couldn’t ask for better.
GP surgery review: the-downland-practice
Title: Very good service
Rating: 5 out of 5
Visited: November 2023
Always helpful, efficient and friendly. I’ve been a patient for over 30 years and have always felt “looked after “.
GP surgery review: long-furlong-medical-centre
Title: unfriendly/ unsupportive medical secretary
Rating: 3 out of 5
Visited: November 2023
i had to make two phone calls to the surgery today.  i spoke to the same admin person every time.  The first time i was left feeling everything was too much trouble and difficult for the person to deal with.  But the person did leave a message for a health care professional i felt worse as the day went on and phoned one one one.  The outcome was that i was asked to phone the surgery once an assessment had been sent. I did so.  The first comment was: "I have already spoken to you once today". And the person added in "I have already sent the message".  She sounded fed up and reluctantly said the duty doctor would phone back later.  Complete lack of compassion and empathy.  Such a shame , most of the doctors at this surgery are so caring
GP surgery review: long-furlong-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: August 2023
Both the receptionist and the nurse who dealt with my care were great today. I was seen on the same day I called which I very appreciative for. Thank you
GP surgery review: long-furlong-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
I took my elderly Father to this surgery twice and on both occasions the receptionist’s were friendly and efficient and the Doctor was kind, knowledgeable and helpful. The communication is excellent.
I can’t fault it.
GP surgery review: long-furlong-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: October 2022
I have been at this gp surgery since I was born and now my children are patients here. My child recently had croup and we were seen for an emergency appointment after a referral via 111 and the gp we saw was so welcoming and supportive and administered the medication my child needed. I was very worried about my child and I felt at ease whilst we were seen. Thank you so much for all you do here!
GP surgery review: long-furlong-medical-centre
Title: Unbelievably Rude
Rating: 1 out of 5
Visited: September 2022
I have recently moved to Abingdon and on my very first call to get an appointment for my kids, we could not believe how unbelievably rude we were spoken to on the phone. My daughter have been coughing for about 1month now and I have use cough syrups bought from the nearby pharmacy; now that my son has also started I decided to call about. one of the things I was told: "I had no business calling about my son since he only just started coughing 2 days ago and you have a flu vaccine  appointment tomorrow". Is a flu appointment same as a doctor's appointment? We have never felt so insulted by anyone! How can you tell someone they have no business calling about their children health. 

I am livid and definitely be getting out of there.
GP surgery review: long-furlong-medical-centre
Title: Excellent Care
Rating: 5 out of 5
Visited: June 2022
The care I have received from our family doctor regarding my high blood pressure has been fantastic. Caring, thorough, efficient and extremely helpful. I felt it was important to feedback something positive
GP surgery review: marcham-rd-family-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: November 2023
I have had two experiences recently with the Practice, one face to face and one online. Both these have  reinforced my opinion that what an excellent service is provided by staff, both medic and admin at this centre. Keep up the good work, you are appreciated
GP surgery review: marcham-rd-family-health-centre
Title: Extremely rude
Rating: 1 out of 5
Visited: November 2023
I phoned to register having checked I was in area and that the practice was accepting new patients. The office manager was so rude to me, despite me being quite distressed. She effectively told me to go elsewhere despite the fact I was in area. I feel really upset and let down. No way to treat people.
GP surgery review: marcham-rd-family-health-centre
Title: Very Busy Practice
Rating: 5 out of 5
Visited: October 2023
Despite being busy, having persevered with the engaged tone,the practice was able to take my request for a call back from my gp. The call came through after a short amount of time. After a chat about my condition I was offered an appointment. However at that stage I felt that it would be a waste of their valuable time and decided to wait until after the medication I was prescribed had finished. It was not necessary to contact the doctor again about my problem as it was resolved at that time. This seems to be a good use of valuable gp time. I felt that if it was really necessary to see the doctor I could. Very pleased.
GP surgery review: marcham-rd-family-health-centre
Title: Supportive and responsive practice
Rating: 5 out of 5
Visited: September 2023
Marcham Road have responded quickly and effectively to two health problems I've had over the last month or two. All the staff I've engaged with - receptionists, nurses and doctors - have reacted quickly to my phone calls and pointed me in the right direction, whether in the form of telephone consultations or face-to-face appointments, almost always on the same day. Probably more importantly, the advice and interventions I've received have been based on accurate diagnosis and effective treatment. This experience reflects the service I and my family have received from Marcham Road over the last 40+ years.
GP surgery review: marcham-rd-family-health-centre
Title: Great experience so far in the last 12 months.
Rating: 4 out of 5
Visited: July 2023
Myself and family have personal had good experiences here since we joined last year. It was the inky practise around that opted to take us in when we moved to the area. We usually get appointments within reasonable time and get same day call back appointments. Plus the staff are always nice to us on every visit. I hope this good experience continues.
GP surgery review: marcham-rd-family-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: July 2023
Friendly receptionists quickly dealt with my requests. A very helpful and informative chat with a doctor followed.
I attended for some routine screening and blood tests with a practice nurse who was welcoming, professional, accommodating and above all very gentle.
A very positive experience, thank you all!
GP surgery review: marcham-rd-family-health-centre
Title: Unhelpful and rude reception and admin team
Rating: 1 out of 5
Visited: February 2023
While the doctors are exceptional, they are let down by their rude and unhelpful reception and admin team. For the last 18 months I have had ongoing problems with this practice. The receptionist did not even update my records saying that I needed a call back from the nurse and when I called back after 24 hours to ask about the call, there was no record. They are obstructive, rude and unhelpful, making it often impossible to get an appointment. It appears that they are medically trained and have the right to decide whether I need to speak to a doctor or not, when they are simply admin staff. When I finally spoke to a doctor, they were really unhappy. It is still a problem.
GP surgery review: marcham-rd-family-health-centre
Title: Thank you
Rating: 5 out of 5
Visited: December 2022
Thank you so much for seeing my daughter at such short notice. She has just moved to the area and needed antibiotics urgently. Your staff were so kind and helpful. As a mum of a young women who has just moved to a new county miles away I was so worried. Your reception staff were excellent, they got her registered and a doctor called the same day. Brilliant service. Thank you
GP surgery review: marcham-rd-family-health-centre
Title: Rude and unhelpful - avoid!
Rating: 1 out of 5
Visited: November 2022
I truly cannot express how much I loathe this practice--solely based on the reception, pharmacy and admin teams. I've been with the practice for 15 years and while the doctors are generally good (and the midwives based there are amazing!), the admin team seem hellbent on making patient lives as difficult as possible. I've had repeated problems with prescription requests for required daily medication that has reached comic proportions now. Current example: At four months pregnant, the practice could not supply a required daily medication that I take due to having had cancer as a young person. Rather than let me know that they had supply issues, I had to come into the practice a week later to discover this... and all other local pharmacies were having the same supply issues. It happened to coincide with the Queen's funeral weekend and in the end, I was without my medication for six days and feeling wretched and worried as a result. 111 doctors insisted that I ask for a three-month prescription of this medication in the future given that I have now had supply issues with this medication four times since Brexit. Marcham Road refuses to prescribe more than one month at a time despite this ongoing supply debacle and request of 111 doctors because it is 'their policy'.

Funny enough, without me saying anything, a trainee midwife in Wantage asked where my GP practice was based and when I said 'Marcham Road', she literally shuttered and said, 'Ooh. They really aren't the nicest there, are they'? I laughed and told her that she made me feel so much better because it meant that it wasn't just me (which is obvious based on all the other reviews here anyway).

Adding insult to injury, making an appointment here is often difficult and I just cannot understand how this practice even remotely functions.

As my regular GP has retired, despite being in the middle of a pregnancy, I am now trying to switch practices as I can no longer stand the negativity and frequent problem-making attitude of the administration, pharmacy and reception teams.

There is just a constant dark cloud over this practice and I dread every time I have to interact with them. Shame--deep shame--on this practice. Truly.
GP surgery review: marcham-rd-family-health-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: October 2022
Yet again Marcham Rd great. Text message for Flu/Covid jab most welcome and despite huge numbers turning up well before the 0830 advertised start time, as always very well managed and efficient and amazingly quick. Thank you all for looking after us so well.
GP surgery review: malthouse-surgery
Title: Great service
Rating: 5 out of 5
Visited: October 2023
Swift, flexible, clear, and professional service from all sections - doctors, physio, jabs, administrative. Thank you Malthouse.
GP surgery review: malthouse-surgery
Title: Avoid
Rating: 1 out of 5
Visited: February 2023
If you're looking to see a GP you came to the wrong place - it's around a month to get a telephone conversation, then you may be fortunate to get an appointment . Blood tests you can get quickly but if the results don't show any problem you'll hear nothing - as with me, and you are left suffering the same symptoms that led you to consult them in the first instance. Sadly I understand this type of ' non service ' is typical of what you can expect from a GP. I'm left with the only option of requesting my records and seeing if I can resolve my issues myself online . Perhaps I should have taken the hint earlier , when calling Im always asked ' is it urgent ? ' I was rather hoping they were going to be advising me not the other way round
GP surgery review: malthouse-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: February 2023
From calling the surgery to seeing the Physio then the Dr the service was brilliant.  Receptionist very helpful and courteous. Physio knew her stuff and the Dr prompt in calling me back then seeing me on the same day. Would highly recommend this surgery.
GP surgery review: malthouse-surgery
Title: Fantastic GP Surgery
Rating: 5 out of 5
Visited: January 2023
Very responsive GP Sugery who were sensitive and supportive of what I had come to ask for.  GP colleague went above and beyond in helping me sort my issues on the phone.  Very friendly and sympathetic doctors. Even though I am not allowed to call them by name here, I really wish I could!!  In addition, when I came to my blood draw appointment 10 minutes early I was instantly called up, the nurse was extremely friendly and the blood draw was done 5 minutes later and I was finished.  I didn't have to wait around for hours like in so many situations in the NHS.  Highly recommended!!
GP surgery review: bourne-end-&-wooburn-green-medical-ctr
Title: Very poor practice
Rating: 1 out of 5
Visited: December 2023
Promised call backs don’t happen 
Never see same doctor and advice different every time 
D
Some GPs very dismissive and can’t wait to get you out of the door
Not a patient here thank god but very distraught relative is
GP surgery review: bourne-end-&-wooburn-green-medical-ctr
Title: Worst communication from  GP practice in the area
Rating: 1 out of 5
Visited: November 2023
Receptionists are extremely impatient and unhelpful over the phone when patients ring for appointments when unable to use the online appointment system. This practice needs to urgently provide receptionists with training on good communication especially active listening skills and unconscious bias training.
GP surgery review: bourne-end-&-wooburn-green-medical-ctr
Title: Great staff
Rating: 5 out of 5
Visited: October 2023
Since joining recently I am shocked at how simple it is to get an appointment, how wonderful staff are! Receptionist and Drs have been amazing!
GP surgery review: bourne-end-&-wooburn-green-medical-ctr
Title: Forgot to submit a referral
Rating: 3 out of 5
Visited: September 2023
I attended a GP appointment in September 2023, requesting an ADHD assessment through Right to Choose. This has been impacting negatively on my work and personal life for many years. I submitted a written letter in the addition to the necessary questionnaire, prior to seeing a GP in person. I was informed that the referral would be made. 3 months later, I requested an update from the GP. I received the following message: 'I've check with the secretary, and apologies - the referral wasn't made. Please could you fill in X survey and book a routine appointment'.

I am so disheartened, and feel extremely let down by the practise.
GP surgery review: bourne-end-&-wooburn-green-medical-ctr
Title: Great service
Rating: 5 out of 5
Visited: June 2023
I have been with the practice for 20 years. I switched here after the gp I was at wasn’t listening and I felt like I wasn’t getting anywhere, the same can’t be said here nothing is too much for them.  Recently using klinic forms I get contacted within an hour of putting the request in and normally get an appointment the same day or the following day. The care has been amazing. There was a time I was there frequently as we couldn’t figure out what was wrong but the doctors never gave up and kept and sending me for scans and tests until we found out what I had wrong which is something quite rare and could have been missed if they hadn’t kept pushing for answers for me. The follow ups and care I had after major surgery was outstanding and I never feel like I’m being fobbed off. The doctors I’ve seen all listen to what I have to say and make sure I have follow up appointments if needed. They are great at getting appointments round my work as due to my job it’s hard to get cover to leave and will do a phone consultation if they can. The reception team are great and very helpful when I’ve needed things done quickly and nothing seems like too much. They have shown great support and are quick to message and contact my surgeons and consultants at hospitals when I have issues that they need to see me about. The only slight issue is sometimes when I need to call the wait time can be long but that isn’t their fault it’s due to how many patients they have and how many are calling at the time. But the klinic forms help this and saves me the wait on the phone if it’s something I don’t need to speak to them about. The only other slight issue is klinic is closed when reached capacity which can be quite quick and again due to my job I can’t always get on when the form opens.
GP surgery review: bourne-end-&-wooburn-green-medical-ctr
Title: Brilliant service
Rating: 5 out of 5
Visited: May 2023
I requested an appointment online at 6.05 am and was contacted at 7.30 am with an appointment to see the GP at 9! All the staff were very efficient and pleasant. Cannot fault this service, well done.
GP surgery review: bourne-end-&-wooburn-green-medical-ctr
Title: Repeat Prescriptions
Rating: 3 out of 5
Visited: April 2023
Until recently the experience has always been good, but it has become increasingly difficult to reach anyone by phone.

I submitted a repeat prescription request, which used to be approved within 24 hours. This is for medication which is critical. Five days later, the prescription has still not been approved by the surgery. I called and gave up waiting after 50 minutes on hold. 

I am only leaving this review here, as it seems to best way to give feedback to the surgery. Please review your process for approving prescriptions. With prescriptions also taking longer once they reach the pharmacy, we are now looking at upwards of two weeks to get prescriptions filled.
GP surgery review: bourne-end-&-wooburn-green-medical-ctr
Title: Thank you!
Rating: 4 out of 5
Visited: February 2023
On Friday 17th February I rang the practice for an appointment for my husband. We were seen by Doctor at 4 pm and at 4.15 an ambulance was called. Dealt with efficiently and sympathetically by the Doctor. He was seen in the new Emergency Unit at Wexham Park Hospital (fast track) and the whole experience there was also good over four nights, even the food. Thank you NHS.
GP surgery review: bourne-end-&-wooburn-green-medical-ctr
Title: Excellent Experience
Rating: 5 out of 5
Visited: February 2023
Appointment obtained same day via Klinik.  Saw Doctor straight away.  Problems handled quickly appointment made for physio in two weeks time.  Five star service.
GP surgery review: bourne-end-&-wooburn-green-medical-ctr
Title: Used to be a great surgery before the merger
Rating: 1 out of 5
Visited: January 2023
Insurance company needed a referral from a GP for a procedure which could not have been down without a long delay on NHS.  It took 5 weeks for a non urgent appointment with GP, and the surgery now say 4-6 weeks to fill out the insurance form and a charge of £36. This, because the NHS is unable to treat me in a reasonable time frame. It seems they still have the power to inflict a long delay on me even if I pay private insurance.
GP surgery review: cherrymead-surgery
Title: Very unhelpful
Rating: 1 out of 5
Visited: September 2023
NHS says I am in your catchment area but when I went to the surgery to collect registration forms I was told no.. They produced a little map book - and were not very pleasant. I was very disturbed by their attitude and end result. I used to work in a doctors surgery.
GP surgery review: cherrymead-surgery
Title: Hardworking Dedicated Staff
Rating: 5 out of 5
Visited: September 2023
I know there are issues getting appointments, but I can’t blame the surgery for this. The staff are dedicated and empathetic and are doing an extremely good job under the most challenging of circumstances. They may not always get it right, but it is obvious they care.
GP surgery review: cherrymead-surgery
Title: Issues with appointment app
Rating: 3 out of 5
Visited: June 2023
This surgery is brilliant if you are able to get an appointment. They used to have an excellent app for requesting appointments on line but have recently changed it to the Ask app which quite frankly is rubbish this app sends you round and round in circles. I'm now convinced this is a sneaky way of putting patients off from getting in touch with the surgery. Phoning the surgery is not a viable option since it doesn't matter how early you phone up you're still 96 in the queue or greeted with an automated voice informing you that there are no available appointments for that day.
GP surgery review: cherrymead-surgery
Title: Good...if you can get an appointment!
Rating: 2 out of 5
Visited: February 2022
When I have been fortunate enough to be seen by the clinical staff at cherrymead, they have been good.  But getting an appointment is hard work unless you state that it's an emergency. Which isn't isn't always, sometimes an appointment is needed to discuss something, in which case you have to call back the next day, only to be told that there are no emergency appointments left that say either, so you explain again that it's not an emergency, and get asked to call back the next day for an appointment, which you do, only to be told the same thing again (and this regardless of how early you call, today I called at 08:07am and was already 20th in the queue)....so what are we supposed to do?? 
I fully appreciate how stretched the NHS is, I too am a nurse in the NHS, but this system is no longer working and needs a shake up...your community needs you to work smarter, not harder. Please.
GP surgery review: highfield-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: September 2023
Highfield Surgery, Hazlemere is a very pleasant surgery. I had to call for an appointment recently on a Monday morning and dreaded the long wait on the phone. Was pleasantly surprised to be answered as soon as the recorded message was completed. Got an appointment the same morning! Would highly recommend this practice.
GP surgery review: highfield-surgery
Title: Outstanding practice
Rating: 5 out of 5
Visited: June 2022
Of late, I've had to use the service of Highfield Surgery a few times, for my uncle. What an outstanding service they provide. I'm so impressed. Thought my own surgery was good, but these guys have taken it to another level. The online service is fab and the speedy response you gain from the team after is great!. They have made a difficult time easier.
GP surgery review: millbarn-medical-centre
Title: Brilliant practice
Rating: 5 out of 5
Visited: July 2023
Have been a patient here for over two years. The ability to request an appointment online avoids the need to ‘keep ringing from 8am’, and I have always had a call back the same day I request an appointment. Appointments are also almost same day too. Doctors remember you and are polite and friendly. Receptionists are also so helpful and friendly. Best experience of a GP surgery I’ve had and grateful both me and my son are registered here!
GP surgery review: millbarn-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2023
My private health insurers were being very bureaucratic and I needed an urgent referral so that I could keep appointment with consultant. 
The receptionist was very helpful and I got the referral within the hour. Amazing treatment.