janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: millfield-medical-group
Title: Dr fails to care
Rating: 1 out of 5
Visited: January 2023
During appointments in January, I was treated as an inconvenience on both occasions. On the first occasion the doctor started the appointment by saying the appointment should not have been booked in because they were on call. On the second occasion, they didn’t ask how I was doing, just launched into what they wished to discuss. 
I appreciate that doctors are busy and under pressure but it would be helpful to be treated as a human being. Would not recommend this practice.
GP surgery review: millfield-medical-group
Title: Prompt service
Rating: 5 out of 5
Visited: December 2022
I contacted the surgery and received a telephone consultation within 20 minutes. My problem was dealt with and prescription issued within 30 minutes. This is an exceptional practice in current climate of GP surgeries. Thankyou and keep up your good work.
GP surgery review: millfield-medical-group
Title: easy appointment
Rating: 5 out of 5
Visited: September 2022
phoned today at 16:10 asked for an appointment  ...  got one for 16:40 .. and were squeezed in for our flu jabs... 
Fantastic service ... after the covid fiasco...
GP surgery review: millfield-medical-group
Title: Terrible at identifying vulnerable patients
Rating: 1 out of 5
Visited: May 2022
Refuse to engage in communication when trying to submit a document i'm obligated to send. I'm on my 100th call now and still holding.
GP surgery review: pallion-family-practice
Title: Great GP attention let down by the rest of the NHS
Rating: 3 out of 5
Visited: January 2024
My elderly mother recently suffered a medical incident, leaving her physically frail, so that a visit to the surgery was impracticable.   After speaking to a doctor (not sure I can name them, having read the guidance notes before commenting) a home visit was arranged.   This took place promptly, and resulted in the doctor calling the hospital for an ambulance to take my mother to the hospital for a brain scan.   We were told the ambulance would probably arrive in the next hour.   Four hours later there is no sign of it.   A big thank you to the doctor for prompt and caring attention; regrettably, as so often, poor marks to the NHS overall.
GP surgery review: pallion-family-practice
Title: Follow-up comments
Rating: 3 out of 5
Visited: January 2024
I left a comment the other day regarding a house visit by a doctor at the surgery.   I was grateful and complimentary to the doctor concerned, but I fear I left an unduly and inaccurately negative impression about the other NHS staff with whom we have dealt in the later part of this process.   My criticism was intended to be of delays caused by systemic issues, that very much need to be dealt with, but no criticism of staff was intended - everyone we have dealt with at the hospital (porters, ambulance/paramedic, nurses etc) have been helpful and friendly and they are clearly doing their best within a system which I suspect is letting them down.
GP surgery review: pallion-family-practice
Title: Still waiting to access an appointment
Rating: 1 out of 5
Visited: September 2023
Joined the practice recently.  I've attempted 3 times, today the 4th time, to get an appointment.  Have been told twice "all our appointments for this week have gone" and also "there are no appointments left for today".  I've never had to join a bottleneck at 8.00 am to get an appointment before and never known a practice not offer appointments past that day or week.  

I'm sitting here after being on the phone for 26 minutes and am now down from caller number 28 to caller number 4 and the anxiety I'm feeling is beyond belief!
GP surgery review: pallion-family-practice
Title: Awful services
Rating: 1 out of 5
Visited: August 2023
Lots of bad experiences
I had skin problems and went there 5 times and everytime they just said it was eczema and to put steroids, I had this problem for 8 months! I then got an infection on both hands and had to go to the emergency room, the infection was so bad I couldn’t hold anything with my hands and just after this they referenced me to a dermatologist.


I wanted to get my vaccines updated on the system and I had to ring 3 times because each time they just forgot about it or there was a problem that they didn’t tell me about it until I rang.

Lastly I’m moving abroad and I asked if I needed any more vaccines and they said no just to find out a week before I need more but have to be from the private sector and while I have no problem paying for it they should have told me.
GP surgery review: pallion-family-practice
Title: Fantastic
Rating: 5 out of 5
Visited: June 2023
111 had informed me I had an appointment for my 5 year old daughter in urgent care. Unfortunately this didn't happen and i was advised to see if Pallion Health Centre was where it was booked. It wasn't, but they seen the 111 report and confirmed it was urgent care. 

However, the receptionist called her manager and got me an appointment and said I would be seen next, which is fantastic as my daughter is autistic and wouldn't sit for the 2 hours being offered by urgent care. 

When I saw the doctor he was amazing, caring and friendly and considerate to my daughters needs. 

Couldn't be more impressed with how they treated me and my daughter.
GP surgery review: pallion-family-practice
Title: Great practice and staff
Rating: 5 out of 5
Visited: March 2023
Rang at 11.30 for an appointment and was lucky to get one at 2.30pm that after.  Had to ring again 2 days later for a further appointment and was given one for the following morning.  The receptionist,  Dr and practice nurse could not have been any more helpful. I've been with this practice for over 50 years and cannot fault it at all.
GP surgery review: pallion-family-practice
Title: Ignore notifications given by patients
Rating: 2 out of 5
Visited: March 2023
In late 2022 I had travel injections administered by the surgery. I completed a form giving my dates of travel in 2023. I received a letter advising me that my bi-annual diabetes checks were due. Unfortunately the dates I was required to attend clashed with my holiday in March of 2023. One of the first things I receved via text message was a trivial form to complete from the GP surgery. The second was from them and so was the third. Each text costs me £1.35 but the surgery isn't paying the bill so why should they care?
In a separate incident one of the partners had also made a referral for me to a department at Sunderland hospital - a department I was ALREADY seeing for the same problem. This was supposedly after having consulted him on a certain day. That appointment had never taken place on that day.
GP surgery review: pallion-family-practice
Title: Same day appointment offered
Rating: 5 out of 5
Visited: March 2023
After only minutes on the 8am appointment line, my call was answered most courteously, politely and professionally. After listening to mine and my husband's requests, we were delighted to be offered same day appointments. We were actually being seen in appointments within hours of making the initial call. Absolutely incredible service. Considering the inevitable horror stories we all hear on the news etc, we could not have possibly asked for better patient service.
Well done and thank you Pallion Family Practice, a very impressive and caring service.
GP surgery review: pallion-family-practice
Title: Efficient and friendly Customer service Practice
Rating: 5 out of 5
Visited: March 2023
My wife and me telephoned the practice, needing 2 appointments.The receptionist/call handler was friendly and very helpful and gave us back to back appointments to see an advanced nurse practioner later that morning.The nurse practitioner was excellent and an agreed course of action was taken with us individually. We were both pleased and delighted how quickly and efficiently we were dealt with by Pallion Family Practice today.Excellent service in our local community in what are still difficult times.
GP surgery review: pallion-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
I had appointment for repeat bloods 2 days ago. That same day i am not feeling well due to shortness of breathe & chestpain and some other issues. Rang the receptionist at 8am if i could possibly get an appt same morning. The lady is very kind and accommodating gave me appt on same day.

I had my bloods taken and was seen by an experienced nurse practitioner who goes beyond his role ,  very professional and  arranged all investigations on same morning related to my issues and discusses follow up appointment in 2 weeks time.

True enough i came home,  rested . Received a call from my GP surgery / Nurse practitioner asking to contact them asap. To cut the story short my surgery has arranged for me a hospital visit for further investigations.

The services in my GP surgery including receptionist, Nurse practitioner, health care  is excellent , fast paced very professional & reliable. Even my own GP rang up later that day to follow up if i came for hospital appointment. That alone is enough for me to say - thank you so much for the outstanding services from Pallion Family practice whom  my whole family been attending for nearly 20 years in a row.

Thank you from a satisfied costumer/ patient.
GP surgery review: wearside-medical-practice---pallion
Title: Bad practice
Rating: 1 out of 5
Visited: June 2023
I asked for a telephone consultation which I received this morning by a very rude uncaring doctor. He actually made me cry by telling me that I should not waste NHS resources! I have a very bad eye infection and I don't think it's unreasonable to ask my GP for advice. I am now left feeling in fear of asking for any kind of help from my doctor.
GP surgery review: happy-house-surgery
Title: Fabulous Practice
Rating: 5 out of 5
Visited: September 2022
I am more than impressed with the service i have received over the last couple of days with Happy House Surgery.  They listened to me, I got an appointment which suited me made me feel at ease by telling me exactly what was going to happen next.  In 48 hours i have had 2 blood tests taken i got the results of one within 7hrs, spoke to the Dr, had an appointment with the Nurse and the healthcare.  Absolutely Amazing!!!! Thank you.
GP surgery review: happy-house-surgery
Title: Lacking Menopause knowledge
Rating: 2 out of 5
Visited: May 2022
I have been with this practice for many years and found it excellent until I began to go through the menopause. The knowledge of this subject is poor and I have had little to no assistance with my issues over at least a 5 year period.
GP surgery review: new-silksworth-medical-practice
Title: Fantastic caring staff
Rating: 5 out of 5
Visited: December 2023
The service I have received received from the surgery today ( reception staff and ANP) has been outstanding and I am very happy with my care. I also was in 2 weeks ago and again had fabulous service .
GP surgery review: new-silksworth-medical-practice
Title: Thank you
Rating: 5 out of 5
Visited: June 2023
I would like to thank you for your help and professionalism shown over my recent request for steroid medication.

Also, could you please pass on my thanks to the other admin/reception staff and clinicians as I always receive a great service. 

Well done to you and your team

Thank you,  you all do a fantastic job

Please forward this email onto your manager

Kind regards
GP surgery review: new-silksworth-medical-practice
Title: Excellent GP
Rating: 5 out of 5
Visited: June 2023
I have been a patient for many years, and over the years you have had some excellent GP's.   I just wanted to let you know that new GP, is worth his weight in gold.   Please do whatever it takes to keep him as he is an asset to the surgery and the NHS in general.  he is thorough, listens, remembers you when you go for follow up, he did his own bloods on me last time I was there instead of having to faff about making a separate appointment, no GP has ever don that.  It's brilliant.  The messaging system where he can text a message and it allows me to reply is brilliant to.
GP surgery review: new-silksworth-medical-practice
Title: Bad service
Rating: 1 out of 5
Visited: May 2023
After waiting over and hour to make an appointment for an unwell 3 year old I was told to call back the next day. After waiting in a queue at 08:00 am I was then told emergency appointments don’t exist now and a form needs completing. This is the third or fourth time I have called and received unhelpful, rude and unprofessional attitude from the receptionist. As I can see from reviews I am definitely not the only one to receive this service from the receptionist. This needs addressing before they lose another family from the practice as my family and I will certainly be leaving.
GP surgery review: new-silksworth-medical-practice
Title: Really
Rating: 1 out of 5
Visited: May 2023
Seen the consultant in may who wrote to this GP asking for a medicine to be added. Seen another consultant today in same department and asked if I had been taking the said medicine and it’s should have been prescribed a month ago by the GP. It hasn’t and it’s effecting my condition. It’s terrible service. I have a serious illness and things like this certainly do not help.
GP surgery review: new-silksworth-medical-practice
Title: Bad practice
Rating: 1 out of 5
Visited: April 2023
Certain receptionists are very rude and unhelpful and give you the wrong information and tell you to call other people just to get you off the phone. Wouldn’t recommend this practice purely because of the receptionists lack of help, however the times I have been able to beg the receptionists for an appointment and actually gotten one and seen a nurse or doctor they have been great.
GP surgery review: new-silksworth-medical-practice
Title: Treat like an inconvenience
Rating: 1 out of 5
Visited: February 2023
Handed a medical questionnaire in 6 weeks ago (told I would get a phonecall when ready to pick up and that it would take approx 30 days). I have a new job lined up but can't start until they have received this form. No phonecall received and despite numerous visits and phonecalls to the surgery I still don't have the form (and so can't start my new job) 6 weeks later. Receptionists don't seem bothered and repeat "we'll chase it up" (they don't). They blame the alliance who runs the surgery but take no responsibility themselves and do absolutely nothing to help resolve any issues. No apologies offered, they seem annoyed that I dare to keep asking where the form is. Need customer service training the lot of them
GP surgery review: new-silksworth-medical-practice
Title: Really though…
Rating: 1 out of 5
Visited: February 2023
I’ve had type 1 diabetes for 38 years. I use an insulin pump. I require to have have back up insulin pens available at all times on my repeat prescription, Incase my pump fails.however I don’t need these on a regular basis, unlike the insulin vial, which I do need to order. I’ve explained this on numerous occasions so you will you as a practice stop removing one or both insulin pens from my prescription. Also still waiting for my prescription to be updated from latest hospital appointment. Can’t get through on telephone. Ever. I’m seriously ill and I can’t be bothered to chase things up what should have never been removed. It’s fine as informing my specialist nurse at next appointment maybe you will take notice if them.
GP surgery review: new-silksworth-medical-practice
Title: A big thank you
Rating: 5 out of 5
Visited: October 2022
Must say a big thank you to all the staff at this practice.    They are so helpful and so very friendly. Special thank you to you all for your exceptional care and kindness.   Thank you all very much.
GP surgery review: new-silksworth-medical-practice
Title: Amzing care
Rating: 5 out of 5
Visited: October 2022
Amazing care.  Receptionists always courteous and helpful. Appointment times and always to the appropriate doctor.  Couldn't have better care anywhere else and truly grateful for how well my husband and I have been looked after over the years.
GP surgery review: springwell-medical-group
Title: Fantastic practice
Rating: 5 out of 5
Visited: October 2023
From a very helpful receptionist, to a very caring Doctor. I was extremely concerned entering my appointment regarding a health issue. The Doctor instantly put me at ease with her friendly manner, this continued with a very thorough examination, constant explanation of what she was doing and why.  She put me at ease very quickly. Another fabulous Doctor to add to an already wonderful team at Springwell health centre.
GP surgery review: springwell-medical-group
Title: Great Experience
Rating: 5 out of 5
Visited: June 2022
Got a telephone appt which I was very grateful for. The new GP (locum) who spoke with was lovely, very understanding, lots of empathy. Having discovered my GP has retired I was sad and a loss to the MHS. This surgery have been fantastic when I’ve needed them. 
On a second appt dealt I with the receptionist, who again was really helpful and understanding. 
I have recommended this GP surgery to people and they are now new patients having moved from a different area and have been impressed. 
Keep up the great work.
GP surgery review: sunderland-gp-alliance-south-hylton-surg
Title: Appointment
Rating: 1 out of 5
Visited: October 2023
Trying to get an appointment is shocking, I have a long history or chest issues but cannot get any medication for my asthma as I cannot get past the receptionists whos attitudes stink. GP alliance is a joke
GP surgery review: sunderland-gp-alliance-south-hylton-surg
Title: Training practice - paramedic students
Rating: 5 out of 5
Visited: October 2023
We just wanted to pass on some feedback as Paramedic students with regards to the support of both GPs. We speak very highly of them both and the support that was offered to us whilst on placement. 

Both GPs welcomed us into their consultation rooms and no question or help required was too much trouble for them, even though they were both under extreme pressure themselves – they provided justification and explanation for answers to questions asked and encouraged learning from the students also. 

We would also like to add the welcomed help and support from Dr also. He always has time to answer any questions and does in such a way it develops learning. He also ensures that as a team we are all ok, regularly checking in on not only us but the extended team. He is a pleasure to work alongside and great asset to the team here at South Hylton.
GP surgery review: sunderland-gp-alliance-south-hylton-surg
Title: Good GPs but reception and appointment needs to improve
Rating: 2 out of 5
Visited: July 2023
The practice has gone down since covid -19. Appointment system keeps changing. Now you’ve to complete a form to get a call back but I’ve had issues with no phone call back. When I called the practice I was given an appointment for 4 weeks later. Appointment system needs to improve, it’ll be useful if you could use the nhs app to book appointments
GP surgery review: sunderland-gp-alliance-south-hylton-surg
Title: Fantastic experience
Rating: 5 out of 5
Visited: December 2022
I’m a new patient to the practice, after reading numerous reviews, I was concerned that I wouldn’t be seen today. I got an appointment with the Paramedic who is now working on site within 30 minutes of calling. I really can’t fault any part of my care today and thank you to the reception team for getting me in so quickly.
GP surgery review: sunderland-gp-alliance-south-hylton-surg
Title: Asset to our Practice
Rating: 5 out of 5
Visited: November 2022
I would like to say that I have seen the Paramedic today.  She is a lovely person, very understanding and has a high level of empathy for her patients.  I believe that she is an asset to our Practice and I hope that I can see her again should the need arise.  Thank you
GP surgery review: sunderland-gp-alliance-south-hylton-surg
Title: You saved a life today
Rating: 5 out of 5
Visited: October 2022
My dad collapsed with a cardiac arrest near the surgery.  The talent, care and professionalism from your team save my dad's life.  On scene treatment gave him a fighting chance.  You guys saved a life today!  You should all be very proud, you actions certainly saved his life.
GP surgery review: sunderland-gp-alliance-south-hylton-surg
Title: Veterans in Crisis Thank You
Rating: 5 out of 5
Visited: October 2022
Your surgery supported a homeless veteran with lots of issues.  Veterans in Crisis praised staff who were fantastic.   Just wanted to say thank you.
GP surgery review: sunderland-gp-alliance-south-hylton-surg
Title: Caring Practice
Rating: 5 out of 5
Visited: October 2022
There is a difference between doing a job and doing a job and caring and I can tell you all care.   What a fantastic team providing fantastic are.
GP surgery review: sunderland-gp-alliance-south-hylton-surg
Title: Amazing Staff
Rating: 5 out of 5
Visited: September 2022
I would like to comment on your lovely reception team.  Staff went above and beyond in supporting a poorly patient ensuring she got the care she needed. Credit to the organisation.  Amazing staff
GP surgery review: sunderland-gp-alliance-south-hylton-surg
Title: Compassion and care
Rating: 5 out of 5
Visited: September 2022
I would like to thank all doctors, nurses and staff for all the care that was shown to my late wife and myself.  The compassion, professionalism and caring attitude was evidence in the care of my late wife.  Thank you for providing me with such an exemplary service.
GP surgery review: the-broadway-medical-practice
Title: First class service
Rating: 5 out of 5
Visited: August 2023
I have only been a patient of this practice for a short while but I must say they provide a first class service.  Staff extremely polite.  Clinical care is timely and  exceptional.  Every query is responded to in a timely manner and nothing it ever too much.  You are all a credit to the NHS keep doing what you do well!
GP surgery review: the-broadway-medical-practice
Title: Silly appt booking
Rating: 3 out of 5
Visited: April 2023
How stupid is the appointment system. Fully booked to see a GP for 2 weeks and they can only book 2 weeks ahead! Ring us back next week. Practice should either get a new full month diary or a new computer that will allow appointment booking more than 2 weeks ahead. This is really basic stuff! It's just silly!!!
GP surgery review: the-broadway-medical-practice
Title: Exceptional service
Rating: 5 out of 5
Visited: April 2023
I had cause to visit the surgery yesterday feeling very unwell.  From the minute I stepped in the door the service was exceptional.  Staff polite,pleaaant professional and knowledgeable all the qualities you need for reassurance when you feel poorly.  Thank you to you all and continue doing what you do best x
GP surgery review: the-broadway-medical-practice
Title: Rubbish practice
Rating: 1 out of 5
Visited: March 2023
Cannot get an appointment, unless it's for an emergency. Eventually got an appointment but had to wait 2 weeks. Symptoms got worse in that time period, so I completed an online eConsult form to be assessed sooner. I rang the practice the next day as they hadn't sent a confirmation e-mail back to me. No-one had reviewed my eConsult form but I was offered a cancellation appointment for the next day. I got to my appointment 5 minutes early but then waited 40 minutes to be seen by the doctor. I am very disappointed & annoyed with this practice & will be looking to transfer to another one. Being a retired National Health Service professional who worked in Healthcare for over 20 years & who collaboratively worked the Clinical Commissioning Group, I would expect the practice to provide a better service.
GP surgery review: barnard-castle-surgery
Title: Excellent Covid/Flu clinic
Rating: 5 out of 5
Visited: September 2023
Thank you to all the staff and volunteers involved in running the Covid Booster Clinic on Saturday 23rd September 2023.
Excellent service.