janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: vine-medical-group
Title: Responsive & efficient
Rating: 4 out of 5
Visited: January 2024
My appointment wasn’t an emergency so I was given a date to attend which was within a month of inital enquiry. The appointment was at the Stakes Lodge site, staff were friendly and systems easy to understand. I saw the doctor  only 10 mins later than appointment and I was very satisfied with the outcome.
GP surgery review: vine-medical-group
Title: Great practice
Rating: 4 out of 5
Visited: January 2024
Apart from waiting time, the appointment went smoothly. My GP did a few quick tests, told me what the most likely issue is, and was done in just a few minutes.
Fast, carefull, gentle.
GP surgery review: new-horizons-medical-partnership
Title: No longer satisfactory
Rating: 2 out of 5
Visited: September 2023
Trying to get an appointment to even speak to a doctor is like trying to get past security to the Royal family! Your advice every time you do get past the massive call que when you call there are no appointments left and to call back at 2pm. Call back at 2 same again. Your better off not even bothering calling the surgery and rather 111, always helpful, will get you a call back if needed from someone to discuss and if necessary a call or a appointment at a surgery.
GP surgery review: new-horizons-medical-partnership
Title: Abysmal.....and going downhill all the time
Rating: 1 out of 5
Visited: March 2023
It's been over 3 weeks now since I was advised to contact my GP for an appointment regarding a recent flare up of a pre existing health issue. 
Obviously phoning this practice isn't for the faint hearted so I thought, fine I'll just use e-consult; only to find that the practice isn't accepting online requests right now. According to the online message it will be possible to submit a request from 8am tomorrow which wouldn't be so bad, except tomorrow never comes. It's been saying that every day for the past 3 weeks! No explanation as to why this isn't available.
I have tried phoning, but it's basically a waste of time. At the beginning of the call, a message delivered by a very bored sounding male voice informs patients that callbacks are unavailable, which leaves you with no choice but to hold and hope that someone answers. My experience is that nobody does - the last time I tried I was informed that there were over 60 people ahead of me in the queue and when I finally gave up, nearly 35 minutes later, I was still hearing that there were over 60 people ahead of me. Which obviously makes me wonder whether there is anyone there at all.
I have no idea who these lucky people are who manage to get an appointment when they need one and have no issues but I am definitely not one of them.
GP surgery review: new-horizons-medical-partnership
Title: Needs serious improvement
Rating: 1 out of 5
Visited: March 2022
Still no face to face appointments.
Recorded messages saying no appointments being taken due to staff shortages, with no mention of when this might change.
Have tried to get virtual appointment, explaining on the request form that I was told by hospital consultant I needed to speak with my Doctor to get medication for mental health issue - the reply stated someone will be in contact within next 2 weeks!!
Absolutely shocking service.
GP surgery review: testvale-surgery
Title: Very caring.
Rating: 5 out of 5
Visited: May 2023
Severe bout of gout and unable to get to the  bathroom. Phoned reception and the receptionist who was very understanding and caring forwarded my request for a repeat prescription to the Doctor and was able to collect from the Pharmacy the following day.
GP surgery review: testvale-surgery
Title: Good Responsive Practice
Rating: 5 out of 5
Visited: January 2023
Well done to practice staff for your appropriate, timely and attentive care. I have not experienced any access issues in these last few ‘difficult’ years - doctors, nurses and admin staff have always been responsive and supportive.
GP surgery review: testvale-surgery
Title: Whole system
Rating: 0 out of 5
Visited: May 2022
12 years ago I bent over & ended up with a bulging disk..by the time I got an x-ray, it was all clear. I had years of sciatica and on/off pain killers since no one knew why I was suffering. Today, 5 Years after a&e, I got a letter asking the gp to send me back to a specialist. 8 years ago, my big toe stopped working. I’ve been laughed at and missed off appointments. I finally got a cortisone injection in my toe & shoe inserts. I was told to just get on with it. A year ago, I started having problems with my knee. Ok, so I did some physio and it ended up worse, with muscle spasms. I went back to a&e and had an x-ray. I was told I have Arthritis. ok, so I got an mri scan and they found a torn meniscus as well. I went back to orthopedic choice after a phone call, because I had waited so long for my appointment and for the staff to read the physio notes. I finally got an appointment. The staff were ok but the letter to my gp was shocking - nothing really that we’d talked about so my doctor asked for a better letter. I was told I was too young to have arthritis by my gp and to just have painkillers. I was told the cortisone would take at least 3 weeks to work so to wait it out.  
Another letter was received but this was not a better letter at all. The staff contradict themselves and there was nothing of any arthritis in any letter. So I was just left again to get on with the pain have a pain killer.  
I find all of it to be a joke. The staff I have seen can’t seem to decided what’s wrong.
GP surgery review: forestside-medical-practice
Title: Extremely supportive and great practice
Rating: 5 out of 5
Visited: January 2024
Every time myself and my wife have contacted the practise. We have been treated with kindness and respect. By all the staff and doctors /nurses..We felt that they were there for us . Even though they are pushed to the limit . If you give respect you get it back thankyou
GP surgery review: forestside-medical-practice
Title: Broken!
Rating: 1 out of 5
Visited: June 2023
There is no longer the ability to have a phone consult – everything is being directed to the Urgent Care Centre, so this is discriminatory to those with mobility issues or who don’t/can’t drive plus what could take 5 mins over the phone to sort out then takes about 20 mins by car each way and often 20 mins waiting. Busses are not always an option and even if they were, I assume it would be a mare for anyone feeling poorly to have to get to the clinic this way. Taxis are expensive. We are in Marchwood and should be able to access GP and Nurse services in Marchwood. This is what was originally promised when Forest side took over the practice – Then we were directed further afield to Dibden and now it’s even further away in Hythe! Yet we have a perfectly functional GP building in Marchwood that should be functioning effectively for Marchwood residents! Forestside took on the Marchwood GP practice and therefor have a duty of Care to Marchwood residents.
I don’t understand why they can’t have one nurse practitioner fielding calls daily so those that don’t need to attend the urgent care clinic can be dealt with easily and effectively over the phone.
Now my experience of the Urgent Care centre is one of initially sitting in a waiting room where germs and illness can easily be spread as it’s a convey belt system of so much foot traffic and no space to be away from other people. The people working at the urgent care are also not concerned or interested in any other health issues that could be linked, they only want to deal with the one item that you have been sent there for, and this is a concern as linked conditions and or underlying causes will be going missed – their response is, go back and see your GP. 
So this is a Broken system where nothing is joined up and you are really only a number and definitely not a person. It’s fine if you need antibiotics or penicillin for a simple infection but everything is being thrown to the urgent care centre – it’s like sticking a band-aid on a gaping wound that needs stitches!
If a patient would like a telephone consult, it should be available with a nurse practitioner at the surgery or a duty doctor. 
If they need medical help it should be available within a reasonable distance and not have to travel over 5 miles to access it.
Lastly, they should be dealt with as an individual person at all times and not just a number in a queue
GP surgery review: forestside-medical-practice
Title: Horrendous Admin Staff
Rating: 1 out of 5
Visited: February 2023
I have yet to have the pleasure of meeting a doctor but the admin staff here are rude, obnoxious and unbelievably unhelpful. After moving to the area and registering in 2020 my first interaction was receiving a text message telling me to call the practice in order to book a Health MOT Check-Up. The response to my call? I don't know why you're calling us, we don't do those! Excuse me, you text me??!!?? Then in November 2022 my father suffered heart problems and eventually required a valve replacement surgery. His surgeon advised him that all of his children should be tested as it may be a hereditary condition. When I informed the surgery of this they flat out refused to do any testing at all. Meanwhile my two siblings, who are registered elsewhere, were offered the relevant blood tests immediately by their GPs. Absolutely disgusting service and all delivered with a condescending sneer from the reception staff.
GP surgery review: forestside-medical-practice
Title: Very caring and professional practice
Rating: 5 out of 5
Visited: January 2023
My experience with Forestside Medical Practice has been a very happy and calming experience realising especially with the current problems with the NHS that I have got expert support locally for all my medical needs.
GP surgery review: forestside-medical-practice
Title: Unhelpful
Rating: 1 out of 5
Visited: December 2022
Tried to get a phone call back from a doctor to discuss a reaction about a new tablet i was given. But because i didnt want to discuss the reaction as it was quite personal, i was met with "you can go online and register it or i can book you an appointment for 2 weeks time". I am now going to go to A&E and waste valuable NHS time and money instead of a Doctor phoning me to discuss it. I believed that because it was personal i didnt have to discuss it with a receptionist? Please correct me if im wrong.
GP surgery review: forestside-medical-practice
Title: Fantastic Service & Advice
Rating: 5 out of 5
Visited: August 2022
I went for my bi-annual Diabetic Clinic with two concurrent appointments with first the Nurse, who was thorough and gave me advice and recommendation for issues I have with feet.
Then to the Doctor who was again thorough and gave advice and offered help in losing weight which is my only downfall.
That evening I realised I had misplaced my blood sugar monitor and emailed the surgery to ask for recommended monitor that I would purchase for myself. Next day, voicemail asking me to ring the surgery about the email. On answering, very quickly I might add, I was told not to buy one as the surgery have monitors that they give for free to registered diabetics.......what speed and service! Thank you to all involved.
GP surgery review: forestside-medical-practice
Title: Utterly useless
Rating: 1 out of 5
Visited: April 2022
I received an invitation via text message for an NHS health check so rang the surgery. I was held in a telephone queue for 20 minutes, surprising because it’s usually much longer, only to be told that this practice doesn’t do health checks. My advice, find a different practice this one is worse than useless.
GP surgery review: red-and-green-practice
Title: Great except for one asthma nurse
Rating: 4 out of 5
Visited: December 2023
I have had good experiences with red and green practice staff until this one asthma nurse was so rude, felt like didn't really want to be talking to you. Tone was awful. Unfriendly, questioned everything you said like you are making it up! So so ride and don't know why she is a nurse to be honest. She can't be bothered really. Felt horrible after!
GP surgery review: red-and-green-practice
Title: Terrible, worst 'service' imaginable.
Rating: 1 out of 5
Visited: October 2023
Made to feel completely embarrassed and treated with utter disdain by the 'appointment booking' staff. Officious, uncaring receptionist on the phone (when you do eventually get through). Why are the receptionists asking what the medical problem is? (This may be personal). Are they qualified medical staff able to make decisions and judgements? Regardless, no appointments available, ring back etc etc. 
Absolutely shocking, depressing quite frankly.
GP surgery review: red-and-green-practice
Title: Cannot make appointments
Rating: 1 out of 5
Visited: May 2023
You can only make an appointment with this surgery by phoning at 8am if you can't phone at that time forget it. If you do try and call be prepared to be on the phone for over an hour and be cut off. Check other reviews online lots of patients unhappy
GP surgery review: red-and-green-practice
Title: A wall of indifference
Rating: 1 out of 5
Visited: November 2022
On discharge from SGH , following an emergency admission for Pulmonary Embolism my wife had an extreme adverse reaction to one of her prescribed medications. I telephoned, explained that she was in some distress and asked for an urgent care appointment. I was told she could not have one as all the appointments for the morning had been filled. The system would not allow me to book an appointment for the afternoon so I was instructed to call later at 12.30 which I did. I was held at  number four in the queue for over twenty minutes at which point I made my way to the surgery and eventually booked an appointment there. At this point I was still number four in the telephone queue.
My wife saw a very pleasant practice nurse who prescribed antihistamines. These had little effect. Her condition worsened and my wife was readmitted to the SGH acute medical unit where she remained for three further nights.
The current appointment system is too rigid and shows little empathy or understanding. The reception staff appear to be untrained in any skill other than politely adhering to a set routine regardless of urgency or need. There needs to be some flexibility built into this system other than being told I had the option to call 999 which at the time was inappropriate.
GP surgery review: red-and-green-practice
Title: Poorly led; indifference to patient service
Rating: 1 out of 5
Visited: September 2022
I write this appreciating that my experience is now the norm. The reaction of practice staff was not one of surprise but of resignation. I telephoned the practice to make an appointment with a GP ( necessary because I knew I needed a referral to a consultant) on 12 September. I was told to ring the following morning at 8:00 a.m. I rang at 8:00 the practice was closed; I rang six more times and it was engaged;  finally answered at 8:02 and I was 15th in the queue. My call was dealt with 45 minutes later; I got an appointment for 9:55. I cancelled a meeting; the appointment was 20 minutes late but more importantly was not with a GP. The next available GP appointment was in 7 days time ( why didn't they offer it the day before!). I subsequently rang a secretary who could not help but referred me to the Operations Manager.
GP surgery review: red-and-green-practice
Title: Doctors fine, practice awful
Rating: 1 out of 5
Visited: February 2022
This practice seems to have been in decline for 8 years or so, when you finally get an appointment most Doctors are pretty good, the nurse staff are always excellent. The problem is with the practice, terrible phone system, appointments hard to come by, often poor service when eventually get through on phone, it feels like the patients are just a nuisance to some staff. A full review of how this practice is run must be completed very soon, it is not at an adequate or acceptable standard.
GP surgery review: waterfront-and-solent-surgery
Title: Information
Rating: 4 out of 5
Visited: September 2023
Disappointed that a basic question about eligibility for the Autumn Covid booster could not be answered . Sadly no one in reception even had the correct information on the required age , it’s actually
65yrs and over plus vulnerable groups , not 70 & 75 yrs .   I was asking on behalf of a 67 yr old family member who is a temporary patient until moving to her permanent home locally .
GP surgery review: waterfront-and-solent-surgery
Title: Terrible!
Rating: 1 out of 5
Visited: July 2023
Both myself and my daughter needed emergency appointments but the receptionists decided that
We were unworthy of an appointment despite a hospital consultant telling my daughter she needed one!
GP surgery review: waterfront-and-solent-surgery
Title: Wonderful practice
Rating: 5 out of 5
Visited: August 2022
Thank you for seeing me today, the prompt and kind attention I received was truly lovely. The painkillers are working on my ribs already, giving me more relief. Bless you all for being so kind and helpful in these difficult times.
GP surgery review: waterfront-and-solent-surgery
Title: Fantastic Service
Rating: 5 out of 5
Visited: July 2022
Having just moved into the area I suddenly found I needed a consultation.  Thought I had registered earlier in the week but hadn't, reception was great, took forms in at 9 and had response by text at 9:30 asking for photos and then had doctors call by 10:00 and saw doctors at 11:30 :-) 
Thought this level of service disappeared ages ago, just so so grateful to all the practice staff for the superb service.
John C
GP surgery review: waterfront-and-solent-surgery
Title: Quick resolution
Rating: 5 out of 5
Visited: July 2022
I just thought that I would record my experience in registering and receiving consultation and treatment as there is considerable negative press in the media.

Yesterday I visited the practice at 10am to ask for an appointment. I was told to expect a call back to my mobile within 2 hours. I received a call after 1 hour and was then invited into the surgery in the afternoon for a face to face consultation as the issue could not be resolved over the phone. I attended the consultation in the afternoon, reviewed the issue and was provided with a prescription. 

Maybe I was lucky with timing, and being able to be flexible, but I am not sure how the service could be better.
GP surgery review: waterfront-and-solent-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
I have received the very best of care from this practice since I moved to the area in 2018.   I have been really impressed how they have handled several issues I was experiencing in 2021 and recently in the first few months of 2022.   Despite Covid and being under extreme pressure I have always been able to get an appointment by telephone or in person with both my doctor of choice and the nurses.   I have been referred to hospital for tests which have been undertaken promptly.   I have also been able to get new medication and repeat medication promptly.   The staff are all friendly and do their best to help.   If I have to wait on the telephone a little while to get through, I am happy to do so as I understand they have such a high workload to deal with every day.
GP surgery review: waterfront-and-solent-surgery
Title: Use of call centre at Waterside Health Centre
Rating: 4 out of 5
Visited: March 2022
Now that all calls a put through to the call centre as opposed to the surgery, I have found them not knowing enough to handle queries...........  have had knowledge being lacking and would prefer to be able to talk direct to my surgery instead.  They know you and can assist.  Trouble being is that it is for all surgeries within the PCN
GP surgery review: chineham-medical-practice
Title: Long waits to get help
Rating: 2 out of 5
Visited: August 2023
No problems with the doctors or staff but waiting 3 weeks to get a blood test and 5/6 weeks to see a doctor is unacceptable.
The surgery is overloaded and cannot provide the service needed.
Even when the doctor sends a text to say you have problems with your blood results and send a text to say she wants to see you again. The receptionist state there are no appointments- So what does one do next I  ask???
GP surgery review: chineham-medical-practice
Title: Poor
Rating: 2 out of 5
Visited: July 2023
Face to face appointment.
Doctor clearly not read any previous notes regarding ongoing breast problem. Challenged as whether a lump had been previously found,which had been by  another doctor at the surgery and a doctor at the breast clinic but on this occasion doctor did not believe my or go through previous notes. Then I was gaslighted that it is chest pain. I have one breast abnormally larger than the other, inflammation on nipple and discharge and breast pain. I felt feverish and reported headaches. Was not listened to. Have no idea whether I continue using a cream a nurse prescribed a week before as she thought could be an infection. This doctor however dismissed an infection? All confusing and felt inappropriate and unsafe. No advice as to how I manage the ongoing symptoms and told by the doctor before I left a reffeto breast clinic would be made " to check nothing sinister" I have no idea if it is a urgent refferal or not . Was told " well given current situation could be afew weeks ". Let's hope my symptoms don't get worse as I will get no advice or support from this surgery if they did.
GP surgery review: chineham-medical-practice
Title: So poor
Rating: 2 out of 5
Visited: June 2023
Having waited 2 days to speak to a Doctor let alone see one I am feeling totally alone and let down. I feel so ill bt can't even speak to anyone 
This used to be The Best Surgery now its totally ineffective and useless. So sad
GP surgery review: chineham-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
I must congratulate the chineham practice. I'm 67 yr s and never experienced so much caring.politness. patience. They kept in contact with me through out .now on medication. Thank you  .I really appreciate your help.
GP surgery review: chineham-medical-practice
Title: Always helpful and responsive
Rating: 4 out of 5
Visited: January 2023
I have to say that after 17 years at this practice i have always had a positive experience , even though post covid it is difficult to get a face to face appointment , the e consult service works well and the Doctors call when promised  and give time to listen and talk through any symptoms you may have. The admin/ reception staff do a fine job in my opinion . Thank you
GP surgery review: chineham-medical-practice
Title: Good care given
Rating: 4 out of 5
Visited: November 2022
Even though it's hard to get appointments and the phone ques are long ,when you are really ill and need help this practice has always been there for me and looked after me so well , I would like to say a huge thank you to everyone at the surgery, it's not the first time you guys have looked after me when I have been unwell and admitted to hospital let's hope you won't be seeing me anytime soon x 
Thank you and take care of yourselves.
GP surgery review: chineham-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: July 2022
To all the doctors and staff at Chineham Medical Practice
Thank you for your all excellent help, attitude and assistant with our medical problems over the past months and during Covid-19.
You All Deserve Medals
Keep up the good work
From Elaine and Brian Tomkins