janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: birkby-health-centre
Title: Great support and practice
Rating: 5 out of 5
Visited: February 2023
Yet again the office manager and staff gave helped with a referral urgently needed, and went above and beyond to make it happen. All staff from reception, office nurse and doctors are amazing.
GP surgery review: birkby-health-centre
Title: Newly registered and can’t complain
Rating: 5 out of 5
Visited: May 2022
Wish I had registered here sooner!
Variety of appointments and times offered 
Receptionist try to help and if they don’t know something they tell me they will call me back or ask me to wait which I don’t mind atleast I know they are trying 
The ladies drs at this practice are all so caring and nice
GP surgery review: birkby-health-centre
Title: Caring practice
Rating: 5 out of 5
Visited: April 2022
Receptionist are professional and polite 
I have seen a few different GPs here all very caring and understanding 
I can see that they are trying hard in this difficult pandemic 
Thank you for everything
GP surgery review: birkby-health-centre
Title: Worst practice
Rating: 1 out of 5
Visited: January 2022
This surgery doesn’t even have doctors working at the site. They have clinical practitioners doing the doctors work. The doctors are on call working from home so you cannot get an appointment with a proper doctor. Not to mention the rude receptionist and manager. Check Google reviews to see what it is really like.
GP surgery review: croft-medical-centre
Title: Inadequate appointment system
Rating: 1 out of 5
Visited: June 2023
Made appointment 2 weeks ago at GP request. I get there and I'm told its a phone appointment between 9:30 &1:30! How can blood pressure, weight, mood be assessed over the phone! Very disappointed as I can't take calls in work so making an appointment was a waste of time. Im told GPs make the face to face appointments after a phone call assessment. You get 10 minutes with GP for face to face appointment, instead you wait up to half a day on a call you might miss as you dont know when its coming...
GP surgery review: dr-handa-&-partner
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
During these testing times this surgery has not failed in looking after me as a patient and my children. Wether a phone appointment or a face to face i never have to wait long and the doctors go above and beyond to help me and any illness. Im grateful that this is my practice as i have heard nothing but negative comments from others about there practices so makes me extremely grateful that i have been lucky enough to be a patient at this surgery. Reception staff also do amazing with responding to e mails and referring me to the doctor when required.
GP surgery review: nook-surgery
Title: Cataract eye surgery
Rating: 5 out of 5
Visited: June 2022
Effective and efficient service from all concerned,very satisfied
The eye surgeon was very helpful both befor during and after the operation
GP surgery review: nook-surgery
Title: Extremely poor
Rating: 1 out of 5
Visited: March 2022
The level of GP service at Nook Surgery is extremely poor. 

Please note, I do not take issue with the Admin/Reception staff at Nook Surgery, who have been extremely helpful. 

I am due to have a procedure at University College London Hospitals (UCLH). A large and specialist teaching hospital in London. I need some standard pre-procedure tests before the procedure, which is the norm. UCLH asked that the tests be completed by my GP, with the results then e-mailed to UCLH. Which is common sense, for the tests to be completed locally to me. Meaning I wouldn’t have to travel to London for the tests, to then return to Huddersfield, to then have to go back to London for the procedure.

I was all booked in for the tests by Nook Surgery. I then suddenly received information from Nook Surgery stating the tests had been cancelled! When I enquired with the GP as to why I received a load of old rubbish in the form of excuses. With the main reason given that Nook Surgery did not have to complete the tests. And with the other reasons being given also falling well short, in my opinion. Such as the GP would have to act if the tests flagged up further issues and it being unclear as to where the test results were to be sent.

When I put the above to UCLH I was told that GPs in other geographical areas regularly provide test results. And so I fail to understand what the issue is with Nook Surgery. UCLH comes under the NHS, as does Nook Surgery. Both are NHS organisations. Further, the GP stated there could be issues with the General Medical Council if Nook Surgery complied with the UCLH request. In my opinion, as other GPs in other geographical areas assist UCLH, the Nook Surgery GP was being what could be described as economical with the truth.

I now have to travel to London to UCLH (which is costly), to then return to Huddersfield, to then go back to London for the procedure. Exactly what I wanted to avoid. And because the procedure is coming up very soon I was advised by UCLH that the tests may not now be completed in time if I went to my local hospital, Huddersfield Royal Infirmary. Hence the need for me to now attend UCLH for the tests.

Nook Surgery could have assisted. After all, I was already booked in for the tests. Instead, the GP was intentionally difficult and uncooperative. Intentionally undertaking what I’d describe as a foot dragging exercise. Nook Surgery could quite easily have liaised with UCLH staff, through secure NHS communication channels, in order for me to have the tests via my GP and for the results to be forwarded to UCLH.

Nook Surgery - extremely poor.
GP surgery review: nook-surgery
Title: Clinician - extremely poor
Rating: 1 out of 5
Visited: March 2022
The clinician at Nook Surgery is extremely poor. 

On 4 March 2022 I posted a review under ‘Oliver’ regarding Nook Surgery. I’ve since ascertained that it was actually the clinician at the Surgery who cancelled my already booked pre-procedure tests and who caused various issues for me. Due to and because of this I have re-written my review below. I do not take issue with the GPs, Admin/Reception staff (who have been extremely helpful), or anyone else who works at Nook Surgery. Only the clinician. 

I am due to have a procedure at University College London Hospitals (UCLH). A large and specialist teaching hospital in London. I need some standard pre-procedure tests before the procedure, which is the norm. UCLH asked that the tests be completed through my GP, with the test results then e-mailed to UCLH. Which is common sense, for the tests to be completed locally to me. Meaning I wouldn’t have to travel to London for the tests, to then return to Huddersfield, to then have to go back to London for the procedure.  I was all booked in for the tests by Nook Surgery. I then suddenly received information from Nook Surgery stating the tests had been cancelled! When I enquired with the clinician as to why I received a load of old rubbish in the form of excuses. With the main reason given that Nook Surgery did not have to complete the tests. And with the other reasons being given also falling well short, in my opinion. Such as the GP would have to act if the tests flagged up further issues and it being unclear as to where the test results were to be sent.  When I put the above to UCLH I was told that GPs in other geographical areas regularly provide test results. And so I fail to understand what the issue is with Nook Surgery. UCLH comes under the NHS, as does Nook Surgery. Both are NHS organisations. Further, the clinician stated there could be issues with the General Medical Council if Nook Surgery complied with the UCLH request. In my opinion, as other GPs in other geographical areas assist UCLH, the Nook Surgery clinician was being what could be described as economical with the truth.  I now have to travel to London to UCLH (which is costly), to then return to Huddersfield, to then go back to London for the procedure. Exactly what I wanted to avoid. And because the procedure is coming up very soon I was advised by UCLH that the tests may not now be completed in time if I went to my local hospital, Huddersfield Royal Infirmary. Hence the need for me to now attend UCLH for the tests.  Nook Surgery could have assisted. After all, I was already booked in for the tests. Instead, the clinician was intentionally difficult and uncooperative. Intentionally undertaking what I’d describe as a foot dragging exercise. The clinician could quite easily have liaised with UCLH staff, through secure NHS communication channels, in order for me to have the tests via my GP and for the results to be forwarded to UCLH.  Nook Surgery clinician - extremely poor.
GP surgery review: the-grange-medical-practice
Title: Shambolic service
Rating: 1 out of 5
Visited: January 2024
Child was poorly. Was referred to Asda pharmacy who confirmed she needed to see a doctor. Refused an appointment. Even the doctor at the walk in centre called them a joke. Appalling service always.
GP surgery review: the-grange-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: January 2024
Friendly staff, appointments on time. Results received quickly and able to access these online. Much improved waiting times for telephone calls too.
GP surgery review: the-grange-medical-practice
Title: Exemplary
Rating: 5 out of 5
Visited: January 2024
Swiftly seen at practice. Excellent care; full explanation, advice and follow-up next week. 
I must write some more words - so many thanks to all.
GP surgery review: the-grange-medical-practice
Title: Needs a bit of improvement!
Rating: 1 out of 5
Visited: December 2023
Really struggled to understand why patients were continued to be left to wait when their wasn't a queue!!
GP surgery review: the-grange-medical-practice
Title: Telephone appointmeny
Rating: 4 out of 5
Visited: December 2023
I was given a telephone appointment to discuss further treatment
Appointments were made after conversation all done with care taking into account my situation and with thoughtfulness and professionalism
GP surgery review: the-grange-medical-practice
Title: Excellent
Rating: 4 out of 5
Visited: December 2023
I had to contact the surgery with a problem with my nose and within 2 hours l had a prescription for antibiotics pavan sent me a prescription straightaway l have dealt with her before she is very professional and a lovely lady easy to talk to and very helpful
GP surgery review: the-grange-medical-practice
Title: PSA Blood Test
Rating: 4 out of 5
Visited: December 2023
I recently attended birkby grange practice to enquire about a psa blood test. Upon arriving at the reception desk I was interrupted by a lady putting posters up and she directed the reception staff to refer me primarily to a telephone consultation prior to arranging the blood test given that ‘there were cost implications of having such a test’. This annoyed me greatly as at 52 I was entitled to such a blood test as advertised repeatedly by the nhs from the age of 50. In terms of the ‘cost implications’ by having such a blood test to test for prostrate cancer it may actually save the nhs money further down the line not to mention potentially save my life. This was an extremely ill-advised comment by one of your staff and should be a flag for further training. The telephone consultation was duly completed and I attended a blood test over the Christmas period as directed by the answers to the questions posed. Perhaps the lady in question should have posed similar questions rather than refer me directly to a telephone consultation for a reason of cost implications. Such a PSA blood test for a condition which is one of the uk’s biggest killers in men should be a pre requisite for men of my age and as I confirmed with the consultant I was overdue such a test given my age. Thankfully all was ok with the blood test but this experience has left a bitter taste with the birkby grange.
GP surgery review: the-grange-medical-practice
Title: patchs response
Rating: 5 out of 5
Visited: December 2023
I have used patchs every time I have need to speak to someone or book an appointment. I have always had a quick response and my concerns have always been met and wherever possible at least a telephone appointment has been given to me. 

I have never struggled to get an appointment for myself or my family and both admin and clinical team provide an excellent service. Thank you for all your hard work and looking after us. 

I have been a patient here for over 13 years and would never go anywhere else.
GP surgery review: the-grange-medical-practice
Title: Bad practice
Rating: 1 out of 5
Visited: December 2023
Not very good advice from receptionist. I have already spoken to a manager who was going to listen to my phone calls. I still have not had a response?
GP surgery review: the-grange-medical-practice
Title: Good visit
Rating: 4 out of 5
Visited: December 2023
When i booked that appointment i asked the receptionist about a phone call assessment with a doctor as all i needed was antibiotics for a uti i was told i would have to see a doctor in case they needed a urine sample,when i saw the doctor she said we could have done this over the phone .
However on the day i was very impressed booked in took minutes had a wait of about 10mins saw the doctor she all ready had my symptoms from when i booked the appointment gave me some antibiotics then on my way . Really good experience and i would recommend this surgery on this visit
GP surgery review: the-lindley-group-pract.
Title: Fantastic Practice
Rating: 5 out of 5
Visited: January 2024
Within 26 hours I was able to telephone a helpful receptionist, get an appointment the same day with a wonderful and considerate GP then give blood to a caring nurse for tests.  48 hours after my initial call I have started receiving feedback regarding treatment.  I was anxious about visiting the doctor but the staff I dealt with put me at ease - I won’t hesitate, if I have concerns, in future.
GP surgery review: the-lindley-group-pract.
Title: Terrible Practice
Rating: 1 out of 5
Visited: November 2023
It takes almost always at least 45 mins to get through and when you do, the reception staff cut you off whenever they feel like it and this has happened to me on many occasions.  Trying to get a repeat prescription takes 2 days for a review only for them to tell you, you need to fill out a form on "Patchs" which is an electronic system and even that's turned off at 5pm!!! Does the electronic system need to rest? Is it tired? Its almost impossible to get an appointment. If you get an appointment, then the doctors are good but I'd advise to stay clear of this place.
GP surgery review: the-lindley-group-pract.
Title: Health issues never solved
Rating: 1 out of 5
Visited: October 2023
Bounced from service to service because your under a specialist dr's will not touch you. Staff are unhelpfull and rude. Theres no patient care
GP surgery review: the-lindley-group-pract.
Title: Quick response
Rating: 5 out of 5
Visited: August 2023
I used the Patches system to request a referral from my GP in the morning.  By the afternoon I had received 2 emails, 1 to confirm receipt of the request and the second with my copy of the referral letter. These were followed up the next day to check that I had received the referral. Well done on an efficient service.
GP surgery review: the-lindley-group-pract.
Title: Improving practice
Rating: 3 out of 5
Visited: July 2023
Don't get me wrong, I have criticised this practice when things have not been good.  But I have to say the last two appointments I have had have been 100%. The phone system which has been trying to say the least seems to gave improved,  I have got through and received an appointment. The doctor I saw on both occasions was really goog. I hope this improvement continues.
GP surgery review: the-lindley-group-pract.
Title: Wasted day
Rating: 1 out of 5
Visited: January 2023
Used e consult service said I’d get a response as I’ve come to expect from this shoddy gp practice…no text no phone call after waiting in all day suppose I’ll have to try and ring and get a crystal ball diagnosis
GP surgery review: the-lindley-group-pract.
Title: Diabolical service
Rating: 1 out of 5
Visited: August 2022
Went to see the locum dr with my daughter. I just required a ref to a paediatrician. It was evident from the start they the dr was out of her depth. Unaware of the condition I was explaining and tried to fob me off. Absolutely disgusted with the complete lack of basic understanding. I know the nhs is broken but expect that surgeries check the competency of the locums they book. Also I and my daughter wore as mask as requested by the surgery but the locum did not! Unbelievable! 
Will now need to see another dr. Wasting my time and theirs.
GP surgery review: the-lindley-group-pract.
Title: Excellent service
Rating: 5 out of 5
Visited: August 2022
Recently I was ill with a ‘flu type virus. I couldn’t speak due to laryngitis therefore my husband contacted the surgery on my behalf. He had a telephone consultation with one of the doctors who was extremely helpful and thanks to her I am now much better. We have been with this practice for many years and have always found all the staff professional, courteous and caring. Many thanks for all their care.
GP surgery review: the-lindley-group-pract.
Title: Lovely practice, friendly staff
Rating: 5 out of 5
Visited: August 2022
I've been a patient a long time and despite the challenges the NHS have seen this practice has been really lovely with me and my family. Caring staff, a range of options to book appointments and prescriptions.
GP surgery review: the-lindley-group-pract.
Title: Cannot get appointments
Rating: 1 out of 5
Visited: May 2022
Last year, 'after patient feedback' they changed their phone system.  It is still virtually impossible to get an appointment. I've called at 8am for 3 days at least 30 times each day and either can't get through or enter a queue that I simply haven't got the time to wait - I have to go to work. 
The online booking system NEVER has any appointments.
It wouldn't be an issue as my requiremet isn't life threatening and I don't mind an appointment in the next 2 weeks.  They just don't allow appointments to be made  a few days (or even weeks) in the future.
I am going to change practice as this situation is unacceptable.
GP surgery review: the-lindley-village-surg.
Title: extreme wait time
Rating: 1 out of 5
Visited: March 2023
AsI type this review i have been on the phone in the queue for 1 1/2 hours.. still waiting. Was third in the queue when i called, now number 1 however even as number 1 in the queue I have been waiting 35 minutes. Ridiculous. 
work as a carer and trying to arrange something for a service user who is unable to do it themselves. Already late for other service users .. more staff required and a dedicated line for other professionals to contact .
GP surgery review: the-lindley-village-surg.
Title: unprofessional,rude,and ignorant
Rating: 1 out of 5
Visited: May 2022
You could be standing at the window for more than 5 minuets before anyone even acknowledges you. When you do get a reaction the mannerisms are rude like you are interrupting there day. The staff that used to work on this reception were fantastic unfortunately that is not the case now They give you phone appointment dates and tell you to have your phone to hand to accept the call when no call comes they insist that you the patient was never given this phone appointment they get away with this because when arranging a phone appointment they never send a confirmation text .When you ask a question there response is abrupt and rude in a doctors surgery this is outrageous as the people attending or calling are suffering an illness even mental illness a polite friendly response is what's required and understanding if they feel that this is above them then maybe it is time to find a more appropriate job
GP surgery review: woodhouse-hill-surgery
Title: Friendly and helpful
Rating: 5 out of 5
Visited: October 2023
No matter how busy our surgery is, the doctors and staff always deliver excellent service.  they are very helpful and reassuring
GP surgery review: woodhouse-hill-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: October 2023
I took my Daughter for an appointment and yhe Doctor was extremely professional. She was reassuring and made my daughter feel safe and that everything would be OK. I would recommend her to anyone. Excellent service.
GP surgery review: woodhouse-hill-surgery
Title: Very professional service
Rating: 5 out of 5
Visited: August 2023
Really professional service. Easy to access medical care. Highly recommend. Staff are very helpful. Made me feel at ease the whole time l.
GP surgery review: woodhouse-hill-surgery
Title: Bad treatment
Rating: 1 out of 5
Visited: July 2023
My son is 7 month old and I have been taking him to the gp from when he was 2 weeks old. Today I went to the gp because he has an infection that is coming back and each time we just get antibiotics. I asked the doctor what's causing the infection and he told me " how would i know that". This doctor doesn't know what he is doing he can only guess so I highly recommend looking for another gp.
GP surgery review: woodhouse-hill-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: June 2023
Always excellent , fantastic staff throughout the practice , I feel very well looked after always professional
GP surgery review: woodhouse-hill-surgery
Title: It’s okay
Rating: 3 out of 5
Visited: May 2023
Struggling with mental health and have to wait 4 days to see a doctor and a month to see a mental health practitioner. The doctors themself are good, but the mental health side is failing. But I guess that’s everywhere
GP surgery review: woodhouse-hill-surgery
Title: Very helpful
Rating: 5 out of 5
Visited: May 2023
I have been with the surgery for nearly 15 years and I all have witnessed is that they always try to improve on their standards. 
Their receptionist staff is exemplary! The lady in hijaab is so caring. Luckily she has dealt with my queries few times and always did her best to guide and help me with the issues. A great shout to the receptionist staff at the Woodhouse Hill surgery. Many thanks - Aman
GP surgery review: woodhouse-hill-surgery
Title: Helpful practice
Rating: 5 out of 5
Visited: May 2023
The service was very helpful and gave out a lot of useful information, and made my concerns feel heard. They have offered many different options as to where to further find support as well as offering to see them again if my problems are persistent and I feel need to speak to them again which was very kind.
GP surgery review: woodhouse-hill-surgery
Title: Excellent Caring Practice
Rating: 5 out of 5
Visited: April 2023
Woodhouse Hill Surgery continues to provide an excellent caring service to patients.  Particularly the reception and telephone staff continue to offer a comprehensive sign posting service.  There are both male and female staff offering help and guidance ensuring that patients needs are directed to the correct place. I appreciate this signposting as it has clearly aided my getting the right help when needed.  Due to anonymity rules I can say only that all these members of staff are caring good people and that their service is vital. This G.P. practice is striving towards excellence and is doing a great job.
GP surgery review: woodhouse-hill-surgery
Title: Good practice
Rating: 4 out of 5
Visited: April 2023
I felt comfortable with my gp experience and i hope to continue .iam waiting for my blood test appointments and physio follow up.
My muscleo skeletan physiciam review was awesome. 
The way you arranged was good and hospitality also
GP surgery review: highfield-surgery
Title: Friendly efficient practice
Rating: 5 out of 5
Visited: April 2022
Newly registered and was a smooth process woth friendly receptionists. Easy to request medications online and got a GP appointment that was convenient with no hassle when I rang. GP was lovely and listened to my concerns. Pleased to be registered here.