janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: kingsway-health-centre
Title: Diabolical service !
Rating: 1 out of 5
Visited: September 2023
I went in nearly 2 weeks ago to ask for a medical summary, was asked to complete a request form, according to which it would take 7 days, 2 weeks on and it still hasn’t been done. Spoke to the practice today only to be fobbed off ! The medical secretary quite conveniently was in a meeting and not able to take my call, but she managed to pass a message via reception that the request would be ready at the end of the week. The practice goes from bad to worse, they don’t appear to have enough staff, and the ones they do have definitely need to be trained on customer service. Their are never any appointments, you are waiting in a cue for upto 40 - 50 mins at times, it seems to have become the norm to be caller no 35 +
GP surgery review: kingsway-health-centre
Title: practice
Rating: 1 out of 5
Visited: August 2023
what an aweful experience with this practice, been calling them since 8 am in the morning and waited for almost 2 hrs and still no responce again called this afternoon and waited for almost 40 mins and still no answer.
all I wanted was a cream that my brother who is pharmacist and a doctor recommended to get for my finger
The service is absolute rubbish .
GP surgery review: kingsway-health-centre
Title: Brilliant service
Rating: 5 out of 5
Visited: June 2023
I got there five minutes before my appointment and was seen more or less straight away, the lady who done my scan was really helpful, friendly, lovely and took time to tell me what was happening
GP surgery review: kingsway-health-centre
Title: Extremely competent practitioner
Rating: 5 out of 5
Visited: June 2023
The scanner was extremely reassuring, competent and empathetic towards me. She answered all questions that my husband and I had and we left feeling very happy and relieved in comparison to what we have felt from other scanners and visits in different surgeries. The surgery itself had no idea that I was booked for a scan and appeared very disorganised, however the lady who attended to me was very competent and would recommend the practice for the procedure I came for.
GP surgery review: kingsway-health-centre
Title: Fabulous service
Rating: 5 out of 5
Visited: June 2023
I was unavoidably delayed to my scan appointment, but rang to inform that I was 5 minutes away.  I waited a short while having been directed by a polite receptionist.  The young lady who conducted my scan was polite, friendly, very smiley and informative.  I couldn't have wanted a better experience.  Excellent facility, clean, tidy and bright.  Good parking too.
GP surgery review: kingsway-health-centre
Title: Bad behaviour staff
Rating: 1 out of 5
Visited: June 2023
Totally wrong information about this surgery I have bad experience for making a appointment last for days continue I’m calling 8 o’clock in the morning and 10 o’clock staff response me don’t have any appointment and specially staff have very bad behaviour with patients
GP surgery review: malzeard-road-practice
Title: No good
Rating: 1 out of 5
Visited: January 2024
Very bad experience, every time when you call they'll never pick up phone. They will never give you appointment either you have an emergency. Recently I have done the blood tests and received a message to book an appointment with the doctor but when I call they pick it after several tries and then after receptionist said there is no any appointment available.
GP surgery review: malzeard-road-practice
Title: caller number one in the queue for 30 minutes, no answer.
Rating: 1 out of 5
Visited: November 2023
I was waiting in queue for over half an hour, and I was caller number one from the start. However, no one answered the call. If I can't expect them to pick up the call, what's the point of them being there.
GP surgery review: malzeard-road-practice
Title: Rude receptionists
Rating: 1 out of 5
Visited: September 2023
Receptionists have so much attitude and are rude when you speak to them. Many occassions theyve said that my problems wernt issues for the dr to be speaking to me about it or saying ive already had an appointment that week so cant book another one, even though they were for 2 different reasons. They interrupt when im speaking and use harsh tones and unprofessional language and behaviour. Unwelcoming and rude. Not happy with the service at all from them. Definitely need new staff at reception because each time i call to try get my parents an appointment it always ends up with them starting an arguement with me. Would not recommend this surgery to anyone. Have moved myself and will be moving my parents to different surgery also.
GP surgery review: malzeard-road-practice
Title: The Worse Practice in Bedfordshire
Rating: 1 out of 5
Visited: May 2023
Took me a month to get an appointment followed by my issues not been listened to.
Very unhelpful and do not put patients first.
I will register with a better surgery.
GP surgery review: malzeard-road-practice
Title: Disappointed
Rating: 2 out of 5
Visited: January 2023
Very rude receptionists sounds like they give u favor sitting there.
Long waiting time,always have to wait 30mins more than the appointment time.
very disappointed with the doctors they don't even care about patients.
GP surgery review: bedford-street-surgery
Title: First Visit
Rating: 5 out of 5
Visited: October 2023
Hi All
Had my first visit to the practice and have to say from the receptionists through to the doctor I was most impressed. Great polite and helpful service.
Thank you all
regards
Steve Angel-Jones
GP surgery review: bedford-street-surgery
Title: Gp practice 0 hospital 1
Rating: 3 out of 5
Visited: October 2023
I came into surgery today to ask for a nurse to dress a deepish cut to finger to be told none were available nor at the alternate surgery but go to a&e.
I went to a&e and waited for 3 hrs and took up hospital nurses time for something relatively simple. I was told by the nurse doing the dressing to go back to gp to have the applied special material dressing that must be removed after a max 3 days.
Returned to gp same afternoon to be told no nurse available until mid next week (7+ days) so yet another visit to a&e for something that should be sorted at lower level. No wonder hospitals are stretched.
For reference the additional questionare needs to be updated to include a not applicable box or  adding 'were you satisfied when visiting surgery' rather than just telephoning option
GP surgery review: bedford-street-surgery
Title: Terrible Service - go elsewhere
Rating: 1 out of 5
Visited: September 2023
After struggling for months to book an appt with them, I was immediately referred for blood test and instructed to come back to GP ASAP. I phoned reception after checking the online portal several times, and seeing no available appointments for 3 months. Rude receptionist just rattled off script about using the online portal and didn't even check availability for me. Said there was nothing she could do, with a bored and superior tone of voice. Explained that my test results showed an abnormal and concerning result, but she didn't care. It would go so much farther if they had staff who at least pretended to be sympathetic. I was left in tears without having any recourse and not knowing what to do. First my test was delayed because of lack of availability, now I'm not able to discuss with GP...I'm afraid that if something is majorly wrong all this time is wasted because their 'gatekeepers' just can't be bothered.
GP surgery review: bedford-street-surgery
Title: Poor office staff & communication
Rating: 2 out of 5
Visited: August 2023
Whenever I forward any paperwork to the office or phone the staff, nothing is done. It goes into a black hold. On the phone, they pretend not to hear. Paperwork - not received even when tracked. This time, I went privately for some tests and the results were forwarded for immediate action.... still nothing 5 days laters.
GP surgery review: bedford-street-surgery
Title: Won't see a 12 month old
Rating: 1 out of 5
Visited: March 2023
After redialing 351 times, finally got through.  Had no appointments and refused to see my 12 month old.  Told to try again tomorrow or go to the hospital.
GP surgery review: bedford-street-surgery
Title: Wonderful HCA
Rating: 4 out of 5
Visited: January 2023
I visited the surgery for a blood test. It’s worth saying I’m extremely nervous of blood tests after having a poor experience when I was younger. The HCA I saw was extremely friendly, kind and really did put me at ease. She was efficient and made the experience a very positive one. My appointment with her has made me feel much more confident for any future blood tests.
GP surgery review: bedford-street-surgery
Title: The worst receptionist service
Rating: 1 out of 5
Visited: December 2022
Impossible to get through usually 12th in the queue, by the time you get to the number 1 after an hour you get cut of or speak to a rude receptionist who terminates the call on you by telling you to call 111 service or go to A&E as they are not an emergency service. 

I rang today as my uncle who is housebound was bleeding with his bowels which is concerning, but he wasn’t unwell. Tried to call the surgery earlier in the week after waiting in the queue for hours and being answered by a rude receptionist saying we are not an emergency serivice there is no appointments and terminated the call. 

I called again was advised the same and advised to go to A&E or call 111 as this is not an emergency practice. 

There was no option to leave a message like we use under for advice from the nurse or paramedic. 

I called again on the third day again I was advised the same, when I requested to speak to a manager only was I given the option that someone will call me back. She told me she was not a clinical advisor and have been trained to provide this information.

I’m really not sure what is going on with this surgery but the attitude of staff and service has gone down the pan since management changed in 2021.
GP surgery review: parkside-medical-centre
Title: Slow and unhelpful
Rating: 1 out of 5
Visited: September 2023
Doctors unable to provide any appointments and unable to review test results. Been waiting over a week since they receieve them and not even looked at as yet.
Issue is now 6 month old and still not even investigated for a child. Not good enough.
GP surgery review: parkside-medical-centre
Title: Not a great practice
Rating: 1 out of 5
Visited: June 2023
I waited on the telephone for an hour, hoping to schedule an appointment. Unfortunately, due to my month-long illness, I had to visit the walk-in center instead. The difficulty in getting through to someone was frustrating, and when I finally did, I was directed to contact another number or return to the walk-in center. The quality of service has been quite disappointing.
GP surgery review: parkside-medical-centre
Title: Great practice!!!!!
Rating: 1 out of 5
Visited: May 2023
First caller in line but still waited 5mins before phone was picked up.
I will be 65 tomorrow.  Rang because l had conjunctivitis.  I was asked had l been to the pharmacy l said know l would prefer to see a doctor.   I was left holding. Receptionist returned and informed me that in the first instance l should see a pharmacist and if THEYsay l should see a doctor l should call back.   Do You Know How Difficult It Is To Get Through To This Surgery!!!
I have applied to change doctors l haven’t been able to see any at Parkside for over 4 years.
GP surgery review: parkside-medical-centre
Title: The worst practice ever
Rating: 1 out of 5
Visited: April 2023
It is almost impossible to call them because the line is always busy, don’t even dream about face to face appointment because they bother themselves only to text you,this week my son has head aches 3 days in a row and misses the school because of that and they told that they do not do investigations for head aches! Their services are useless!
GP surgery review: parkside-medical-centre
Title: Who is the bad guy?
Rating: 1 out of 5
Visited: July 2022
I placed a prescription and it came through in good time.  I went to collect but the pharmacy had run out.  With my father's funeral the next day, I needed the prescription almost as a life line for the next few days.  I called and Parkside said a prescription would be written and the out of hours prescription team would sign it so I could collect it that eve.  It came through earlier 
than expected so I went to collect it but parkside had written the wrong one out.  The pharmacy refused to give me what I needed.  I returned to parkside only to be told that I couldn't get my pills that day as the prescription team had gone home and nothing could be done.  Even though I was told that I could have it.  

It was this misinformation and the writing up of the wrong prescription, the refusal to prescribe the pills i needed that day that alongside the stress of my father's funeral made me snap.  I was angry and behaved in a way I was ashamed of.  I swore and shouted and 100% admit this was wrong.  But the staff did nothing.  No help.  No support (I sat in my car crying for 5 minutes afterwards).  They could clearly see I was desperate.  No compassion or sympathy.  
 
I have now been given a warning by the doctors.  No apology for their mistakes, no acceptance of responsibility for the wrong prescription, misinformation and total lack of support.  It was a fiasco the day before what i knew would be a very hard day.  They messed up on multiple points that day and are taking no responsibility.   

Like I said, I was at fault for my attitude and how I came across that afternoon but was driven to it by the total lack of support from the staff and the total lack of compassion for someone who had only just lost their dad.  They didnt care.
GP surgery review: parkside-medical-centre
Title: Impossible to get appointment
Rating: 1 out of 5
Visited: June 2022
It is impossible to get an appointment at this practice. You use to be able to go online to book a phone consultation anytime, but they have recently decided to only allow people to go online at certain times to try and book an appointment so now it's just as bad as trying to get face to face appointment. Impossible to get through at 8 am even. If you ring 5mins before by the time you get through all the appointment s are gone
GP surgery review: parkside-medical-centre
Title: Online Awful practice
Rating: 3 out of 5
Visited: February 2022
I was forced to go online to get an appointment. No appointments available dates only 2 weeks ahead. Tried to get an online consultation "We are not accepting as out of office hours" This was at 1.30pm. This is absolutely scandalous treatment for someone in great pain for 9 days having tried to manage the pain myself and now regressed back to how it was when it first started. How can you not have any emergency appointments.
GP surgery review: westcroft-health-centre
Title: Office not up to standard
Rating: 3 out of 5
Visited: May 2023
My experience with the office staff and the receptionists has been such that I'm sure they have reduced my life expectancy by several years. I think the team of doctors is good, some of the nurses are excellent, and I can't comprehend why the partners won't employ administrators to match their standards. Surely this should be  much easier than the other way round?
GP surgery review: westcroft-health-centre
Title: Worst Practise avoid at all cost
Rating: 1 out of 5
Visited: April 2023
Absolutely dreadful you can’t get appointments for anything. The one I finally did manage to get was because I rang 111 and they called the practise to see me asap. I’ve been off work with a chest infection. Self certified first 7 days was seen by a DR and diagnosed. After course of treatment wasn’t clear couldn’t get an appointment so went to urgent care on the clinics advice. Was put on second course of treatment. In this time I have also spoke to 2 online drs and 111. I need a sick note for work and they won’t give me one without a face to face appointment, that you can’t make because they are booked. I have been ringing the office every morning at 8 am as policy (after 500 attempts) I atill can’t get through! Why do they need to see me face to face if that busy??? The dr did see me just didn’t give me a sick nite at that point. Then they tell you to use their online services. I go online to get a sick note it says make an appointment. I go online to make an appointment and up to July 1st nothing available. I need a medical report for employer and have been told a minimum 28 days and that is after expressing it is extremely urgent and I will pay whatever fee to complete but will not have job without it. They don’t care about anyone. I am convinced they just have the phones set on engaged and don’t have appointments. We just ring for no reason. On Wednesday I even asked if I could at least book an appointment for Thursday or Friday, was told no they didn’t have any however ring first thing for emergency appointment. You ring at 8 and if you get through by 9:30 you are lucky. I have never in my life dealt with a clinic so u organised. The left hand doesn’t k ow what the right hand is doing. For my report I was told to ring the medical secretary direct…4 days of ringing them and I’m still waiting for someone to pick up the phone. The reception ain’t at the front had to go make sure they were all alive because no one answers the phone. 
Do not waste your time with this clinic, they take you on as a new patient and that is the last time you see them!!!!
GP surgery review: westcroft-health-centre
Title: An injection of customer service is needed
Rating: 1 out of 5
Visited: January 2023
An injection of customer service is needed at this surgery.
Whilst my experience with the GPs/Clinical team has been good, I am sure I'm not alone when I say you sense the "no can do" attitude from the admin & support team at this surgery before you have even made a request.
I tried calling 5 times and each time I spent between 28mins-43mins waiting for a someone to pick up the phone, which no-one did.
A visit to the surgery did little to improve my experience. When I politely asked if there was a medical secretary working that day the receptionist confirmed there was. When I explained that I couldn't get through on the phone the receptionist said I was "calling the wrong person because they don't deal with the matter I needed help with". How can she know this when no one answered the phone to hear what I needed help with!
This particular receptionist had a confrontational manner and was immediately defensive, probably because has to deal with this question all day everyday. 
It's alright saying you are now only accepting online enquiries but as a GP Practice, you have a duty to answer your phones which might make the support team feel less compelled to be so defensive and lead to better quality interactions with your customers. Definitely scope for improvement
GP surgery review: westcroft-health-centre
Title: Bad practise
Rating: 1 out of 5
Visited: December 2022
I have tried to make an appointment for my wife, but after waiting on the phone for 65 min before being able to talk to someone I was told that they don't have any appointments and I must try the next day. I think the reason for this is that none of the doctors there work a full week most work 3 and 4 days a week, this is not the first time this has happend.
GP surgery review: westcroft-health-centre
Title: Great service and care
Rating: 5 out of 5
Visited: November 2022
Once again I’ve experienced exceptional service from westcroft health centre staff.
I desperately needed a medication as I’d run out and not realised. 
I rang the surgery and spoke to a staff member, who reassured me that she would try her best to organise my prescription and that she would email a doctor to explain the importance of this.
This is the second time that this staff member  has gone over and above to help me and was also understanding and empathetic to my medical situation. 
 I thank her and all the team for the help and support they offer.
GP surgery review: westcroft-health-centre
Title: Excellent service, prompt appointments
Rating: 5 out of 5
Visited: November 2022
I have needed to have several appointments recently. On all occasions I have phoned at 8.00 and have got through to the receptionist within 5 minutes. I have then been able to get an appointment the same day.
I am very pleased with the service I have received, including seeing the trainee doctor. 
When I have arrived for my appointment the waiting room has been pleasant, not overcrowded, and the waiting time has been minimal, sometimes straight away.
The reception staff are friendly and efficient.
This is all a huge improvement on how the practice used to be run and the practice manager should be praised. Huge thanks!
GP surgery review: westcroft-health-centre
Title: Going over and above
Rating: 5 out of 5
Visited: October 2022
The help and support I have received from Westcroft Health Centre has been amazing. After becoming ill in August and having to have different medications, questions answered and various appointments, the team including doctors and admin have gone over and above to help me and I’m extremely grateful for this.
GP surgery review: westcroft-health-centre
Title: Great practice
Rating: 4 out of 5
Visited: June 2022
Had a small medical procedure at the minor surgery clinic, really impressed. Went for stitch removal yesterday, very professional
GP surgery review: westcroft-health-centre
Title: Unprofession practice
Rating: 1 out of 5
Visited: February 2022
The people in the general Secretary’s office are very lazy and unprofessional. I submitted an occupational health check paper work to be filled out last year in September. It took about 2 good months before they had finished it and I couldn't go for it at that time. I found time and went in for it later on and they said that they have thrown my documents away because I took way too long before coming for it. It was very weird to hear because how do you just throw people’s health documentation away without notifying the other party? I contacted the medical secretary's office because I wanted them to forward my vaccination record to me but these people never pick up. I called reception and I was informed that they were on “break”.  I guess they stay on break the whole day because they have never picked up for days
GP surgery review: westfield-road-surgery
Title: telephone appointment
Rating: 5 out of 5
Visited: May 2023
Results of a scan and treatment needed.  Completely explanatory and
not rushed.  Pleasant discussion.  Felt reassured and cared for.
GP surgery review: westfield-road-surgery
Title: So caring
Rating: 5 out of 5
Visited: March 2023
Never met such a bunch of caring doctors. They never make me feel like I shouldn't be there and always have time to listen to my worries
GP surgery review: westfield-road-surgery
Title: Fantastic Doctors
Rating: 5 out of 5
Visited: January 2023
Westfield Road Surgery is absolutely fantastic. The doctors are caring, compassionate and always take the time to listen to your worries or concerns.
GP surgery review: westfield-road-surgery
Title: Amazing Practice
Rating: 5 out of 5
Visited: January 2023
Westfield Road Surgery I applaud you, you have been professional, caring and empathetic, going above and beyond in providing care for my Mum. Receptionist often have a bad reputation, I cannot say this about this practice. Dr V Cantaboo, Eileen, Mandy are amazing.  I can’t remember other names, but my thanks to you all for providing exceptional care
GP surgery review: westfield-road-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: August 2022
Very friendly and efficient. All my family are more than happy with the GP's situated at this practice, they are very professional and deliver a great service.