janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: novum-health-partnership
Title: Unhelpful_NHS should check the services provided by this GP
Rating: 2 out of 5
Visited: October 2022
I recently had a health screening completed at a private GP. They forwarded the results of this screening to my registered GP practice and have received a message from this GP to give them a call to book a telephone appointment. I called them queueing from caller number 21. I waited for over an hour until I got to caller number 1 and then the call suddenly stopped for reasons I have no idea.

The service is terrible. I have moved into this area this year and moved to GP practice as well. So far I have never seen any GP in this practice and I don't think I have the appetite to do so.

I have not read any positive reviews for this GP. I think it's time for the NHS to holistically review this GP's practices/services.
GP surgery review: novum-health-partnership
Title: Horrible experience with receptionist
Rating: 3 out of 5
Visited: September 2022
As a receptionist myself , I am a firm believer in the phrase “it’s not what you say, it’s how you say it”. I spoke to a receptionist this morning  and her attitude and tone of voice was disgusting, we’ve all had bad days at work but never have I once had someone have to write a negative review about me. 

I felt as though I was being scolded/ barked at over a simple question, is that not the point of being a receptionist to answer any queries (within reason) that the public have. I will definitely be taking this further as this woman clearly hasn’t had any training or disciplinary action within novum health, but it’s time. 

The voice machine says “please respect our staff , as we won’t tolerate any disrespectful behaviour” what about respecting your patients?.

I really do think the doctors and some receptionist at this practice are lovely as I’ve been a patient for many years and recognise the voices of the receptionist who have also worked at novum health for years however this particular receptionist is simply horrible.
GP surgery review: novum-health-partnership
Title: Appalling standard of practice
Rating: 1 out of 5
Visited: August 2022
I received a WhatsApp message via Doctaly Assist yesterday indicating they would now be monitoring my "diabetes". I have never had a diagnosis of diabetes, nor have I had any communication from the practice about such a diagnosis. I queried this via the online messaging  system pointing out that I had never been given a diagnosis of "diabetes" and the response I received from the surgery today  was:
"We are using a tool called Doctaly which uses WhatsApp to monitor your Diabetes remotely. You will receive messages via WhatsApp, asking you questions about your condition and how you're feeling. Your responses will be reviewed by a clinician and if necessary, you will be contacted via chat, or phone. Please ensure that you have WhatsApp downloaded from the App Store and help us to help you by responding to our WhatsApp messages from Doctaly Assist"
How dismissive and unacceptable is this? Frankly as a medical professional and a medical educator of long-standing, I am lost for words. This demonstrates a very poor standard of practice and communication. Effectively, communication raising my concerns about having a serious medical diagnosis, that I had never been consulted about in the first place,  via the app Doctaly Assist, was overlooked completely. I cannot fathom the ineptitude.
GP surgery review: novum-health-partnership
Title: Booking an appointment
Rating: 1 out of 5
Visited: July 2022
Have being calling to book for appointment for 3 days now, so the phone keeps ringing for 1hr I was so patient on the phone yet no one is picking, I want to the clinic to the receptionist I meant said he can't book an appointment unless I make a call, so this is frustrating because I need my GP to refer me
GP surgery review: novum-health-partnership
Title: deeply unhelpful
Rating: 1 out of 5
Visited: July 2022
Impossible to get an appointment. I called up to get test results and the person on reception was incredibly rude insensitive and put the phone down. They said I was being rude when I was not this person barked and spoke all over me. Really unpleasant and I had to wait in again to get back through to them.
GP surgery review: novum-health-partnership
Title: Utterly useless reception
Rating: 1 out of 5
Visited: July 2022
Have been trying for 8 weeks to get this practice to reply to a request from my life insurers with a copy of my medical exams. Have called repeatedly and been told a different story each time. Just called again today and told 'maybe it will be a month, but I'm pretty sure it will be done'. Not able to reach the team dealing with this, so have to remain uninsured and hope I don't die.
GP surgery review: novum-health-partnership
Title: Poor service
Rating: 1 out of 5
Visited: March 2022
Trying to get an appointment at this surgery is ridiculous even if you phone early enough I was disconnected 4 times before being able to get connected seems like there is no real service
GP surgery review: novum-health-partnership
Title: Impossible to book an appointment
Rating: 1 out of 5
Visited: February 2022
This partnership / surgery have made it functionally impossible to make an appointment to see a GP. Despite having a large number of people on the books, the waiting room being near empty whenever I have managed to get an appointment, it’s impossible to book an advance appointment with the GP via the telephone or online app and takes a considerable effort (and time on hold) to get a same day appointment. I contact my consultant whenever I can to avoid having to deal with them.  Shame on you for leaving other parts of the NHS to pick up the pieces for you.
GP surgery review: country-park-practice
Title: Callback
Rating: 4 out of 5
Visited: November 2022
I had trouble phoning for an appointment but receptionist suggested the online form.  I used this and received a text message advising when I would get a call back.  This happened in the time slot so was very happy with this method.
GP surgery review: country-park-practice
Title: Great staff and practice
Rating: 4 out of 5
Visited: November 2022
I had a welcoming, informative, friendly consultation/appointment with the practice nurse. The nurse made me feel comfortable, didn’t rush me and answered all my questions. I left feeling more at ease than when I arrived. The issue I attended for was dealt with very sensitively and comfortably due to their expertise and kind demeanour. Thankyou.
GP surgery review: country-park-practice
Title: Immense difficulty getting appointments
Rating: 1 out of 5
Visited: November 2022
Took me over four weeks to be able to book an appointment. Problems with repeat prescriptions either being slow or refused.
GP surgery review: country-park-practice
Title: Helpful Appointment
Rating: 5 out of 5
Visited: November 2022
Saw the nurse for blood pressure check re repeat prescription.  Nurse was extremely helpful in giving information re online contact with practice and advice on other health issues!
GP surgery review: country-park-practice
Title: Amazing Doctors
Rating: 5 out of 5
Visited: October 2022
My doctor took her time to listen to all my issues and was really helpful and made me feel at ease. Arranged for my medication quickly.
GP surgery review: country-park-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Very friendly and professional doctors surgery. Appointments are readily available, all staff are attentive, knowledgeable and compassionate. Feel very looked after and listened to here.
GP surgery review: country-park-practice
Title: Personnel fine
Rating: 4 out of 5
Visited: October 2022
Once past the difficult and non user friendly telephone system, reception staff, doctors and nurses are excellent
GP surgery review: country-park-practice
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
Very friendly and helpful reception staff.
Doctor was very thorough and explained everything very clearly.
GP surgery review: country-park-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Annual flu jab. Well organised with stalls from local organisations to browse while waiting. Very friendly atmosphere. Flu jab itself painless and administered skillfully.
GP surgery review: country-park-practice
Title: Brilliant practice Flu jab time ,
Rating: 5 out of 5
Visited: October 2022
Flu jab time , the doctor was absolutely fantastic,  witty , compassionate and informative. 
A perfect service , thank you .
GP surgery review: hampton-hill-medical-centre
Title: Vaccinations always great!
Rating: 4 out of 5
Visited: October 2023
Fantastic service for vaccinations. Always in time and efficient. Not commenting on rest of practice when still very hard to get an appointment
GP surgery review: hampton-hill-medical-centre
Title: Caring practice
Rating: 5 out of 5
Visited: October 2023
I was very impressed by a following day appointment for an ECG and the doctor fitting me in to a very busy day to also examine me for Diverticulitis at the same time giving me the results and explanation to my ECG Much appreciated; and to put my mind at rest to go ahead to stop taking heart medication for 2 days pending a Colonoscopy. Also the lovely young ECG nurse who helped coordinate with the doctor,
GP surgery review: hampton-hill-medical-centre
Title: Very friendly staff
Rating: 5 out of 5
Visited: October 2023
Always clean and bright, staff always friendly and helpful. The practice referred me very quickly just recently when I had a medical problem and was very impressed how quickly I was dealt with
GP surgery review: hampton-hill-medical-centre
Title: Blood tests in house
Rating: 5 out of 5
Visited: October 2023
Thank goodness the blood tests can be done in surgery rather than having to travel to Ashford or somewhere else. Appointments scheduled rather than sit in line, etc. Definitely a well organised practise especially after Covid. Thanks again.
GP surgery review: hampton-hill-medical-centre
Title: Disappointed
Rating: 2 out of 5
Visited: October 2023
Couldn’t get appointment until November 18th although I have blood cancer and no immunity and I very rarely ask to see a doctor.
GP surgery review: hampton-hill-medical-centre
Title: Good care by GP
Rating: 5 out of 5
Visited: October 2023
I have given a review already. Also I think it is insulting to your GPs to be routinely checked like this. 
My GP listened carefully and provided me with help and explanations. Also I was offered an X-ray within a week after the appointment which was pleasing rather than having to wait longer.
GP surgery review: hampton-hill-medical-centre
Title: Busy but good service once you are seen
Rating: 4 out of 5
Visited: October 2023
Auto check in machine was not working which resulted in long queue. Receptionist knew it was broken but didn’t want to turn it off or put a sign up. Just added to the confusion. 
Once seen by a nurse she was really nice and very efficient.
GP surgery review: hampton-hill-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: October 2023
Unfortunately I attended the practice on 12thOct 
for a doctors and blood test appointment and the check in machine did not alert the doctor I was there and was waiting 40 mins having twice alerted the receptionist. I waited 30 mins for the blood test but I realized the nurse was dealing with a lot of young babies, and my doctors appointment was an hour ahead so was not too worried. But in general I have been very pleased 
with the treatment I have received
GP surgery review: hampton-hill-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: October 2023
I only had a flu jab but it was very quick and efficient.  I would prefer to have had my Covid vaccination there but on this App I wasn’t given that option.
GP surgery review: hampton-hill-medical-centre
Title: Positive experience
Rating: 5 out of 5
Visited: October 2023
Very welcoming staff, smooth check-in process, clean and open waiting area. Very efficient management of appointments; almost always seen on or before time. Accessible with nearby parking and local pharmacy.
GP surgery review: college-green-medical-practice
Title: Super friendly service
Rating: 5 out of 5
Visited: August 2023
Needed same day consultation, with doctor who had previously identified my problem. Seen and sorted same morning, and action follow up plan put in place. Thank you
GP surgery review: college-green-medical-practice
Title: Very disappointed
Rating: 2 out of 5
Visited: August 2023
Ended up being seen by Dr 25 minutes late so not a great start. And it was a wasted appointment as in dr couldn't change my medication due to the wrong blood tests being carried out beforehand. Have now got to go back to have correct blood tests and then wait again before I get the right dose of medication. Not impressed at all
GP surgery review: college-green-medical-practice
Title: Yearly check up review
Rating: 5 out of 5
Visited: August 2023
My appointment  was at 3pm I was seen by 5 past 3 didn't wait long at all very friendly  and polite great service thankyou so much as I can be very anxious  and don't like waiting so this was great thankyou
GP surgery review: college-green-medical-practice
Title: Medical Letter and Ultrasound
Rating: 4 out of 5
Visited: August 2023
The Dr acknowledged a mistake in the wording of the letter and at the moment I don't need the ultrasound repeated. When this review asks about if you'd recommend family members etc.  I don't always think it's a good idea at any surgery for all family members to attend the same surgery.
GP surgery review: college-green-medical-practice
Title: All I could ask for
Rating: 5 out of 5
Visited: August 2023
Prompt time keeping and fully satisfactory explanation of my blood test results. I could not ask for more.
GP surgery review: college-green-medical-practice
Title: Excellent
Rating: 5 out of 5
Visited: August 2023
The practice has always provided brilliant service. Support is arranged and I spoke with a GP later the same day or within an acceptable time frame.
GP surgery review: college-green-medical-practice
Title: Fantastic service
Rating: 5 out of 5
Visited: August 2023
I came to the surgery today after feeling unwell for a few days to try and book an appointment. The receptionist was extremely helpful, understanding, patient and arranged for me to see a doctor immediately. The doctor was efficient, reassuring and I did not feel rushed or a nuisance - service well above my expectations. Thank you I feel very lucky to be a patient at this practice.
GP surgery review: college-green-medical-practice
Title: Well Covered Appointment
Rating: 4 out of 5
Visited: August 2023
The GP was very thorough and took time to look at hospital correspondence and looked at the lump in question and I was referred to the relevant department.
GP surgery review: college-green-medical-practice
Title: Extremely helpful
Rating: 5 out of 5
Visited: August 2023
Needed a new urgent prescription  for my granddaughter, a problem that has been around for months between the practice and hospital. The receptionist helped greatly and arranged a phone call later from the doctor, which was received approx 2 hours later.
GP surgery review: college-green-medical-practice
Title: Good service
Rating: 5 out of 5
Visited: August 2023
Had to have a emergency appointment didn’t have to wait on arrival very happy with my treatment doctor very pleasant manor
GP surgery review: hall-green-health
Title: Procrastinating and very unprofessional
Rating: 1 out of 5
Visited: March 2022
I had to submit a repeat prescription request four times for my asthma inhalers. They ignored it many time despite me speaking to the receptionist face to face and her confirming she will sort it out. Finally, they said I need a review appointment and when I turned to the appointment, they said I am late eventhough I was actually queuing inside the practice. Appointment screens do not work so you cannot even check in, online code is faulty. In the end, I left with another empty promise that she will ask the team to call me back to rebook.
GP surgery review: hall-green-health
Title: Best practice i have been to.
Rating: 5 out of 5
Visited: February 2022
I have been using this practice for the past year. I have used 2 others before this one and I can honestly say that this is the best one I have been to. I use the online system to book my appointments which works well for me as i work full time and don't have time to sit on the phone. I am surprised by the bad reviews as the reception staff are always pleasant to me. Even when i was late for an appointment and forgot my mask they wasn't rude like i have experienced in the past at other practices. I had surgery around Christmas time and they were very attentive with the after care and i felt that they really did go the extra mile for me. The nurses and Drs are fantastic. I have been about 3 times for other reasons and I always feel like I come out of my appointment understanding what is going on with my body and understanding the reason for any prescriptions or advice they have given to me. Very happy to have found a good practice so thank you Hall Green Health.
GP surgery review: hall-green-health
Title: Annoying
Rating: 2 out of 5
Visited: February 2022
I've tried asking simple questions on several occasions but you never get a straight answer, yesterday I asked if they could give me a " rough " idea of when I'm likely to get an appointment for a steroid injection. The response back was that " I'm on the waiting list for my injection and they'll be in touch soon " that's not what I asked, I  didn't want an exact date just a rough idea i:e 2/3/4 weeks or months or even " sorry we can't give you a time scale " response would have done. I don't think they read the questions properly as this isn't the first time this has happened.
GP surgery review: hillcrest-surgery
Title: Very caring
Rating: 5 out of 5
Visited: February 2022
When I ask for a call back, I always get it the same day.  The GP who calls back is very caring & understanding with time to listen to what I have to say.  If my problem can't be sorted over the phone, the GP does try to get me in as a face to face appointmet if needed.
GP surgery review: gps-healthcare
Title: Positive support for paramedics at the doctors
Rating: 5 out of 5
Visited: November 2022
I was given an appointment with the paramedic today. He took his time to assess and listen to me. I felt like he followed up with my health concerns effectively. I would be happy to be seen by a paramedic again. Thank you.
GP surgery review: gps-healthcare
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
I would just like to say what an excellent practice you are from the ladies that answer the telephones to the lovely Doctor I saw today what an amazing lady. I always receive such good service from you as a practice.
GP surgery review: gps-healthcare
Title: Quick help
Rating: 5 out of 5
Visited: September 2022
My daughter with temperature 3 days and I'm was struggle to keep down, to visit our GP was very helpful and hopefully we can get better soon. My daughter having throat infection.
GP surgery review: gps-healthcare
Title: Poor service
Rating: 1 out of 5
Visited: July 2022
I authorised a company called Medserve to have a copy of my medical records to progress a renewal of my shotgun licence.  It has been 7 weeks now and despite asking them to send the records, this has not been done.  I am now concerned that my licence will expire before the renewal date.  I have been told that poorly patients take precedence over this simple request.
GP surgery review: gps-healthcare
Title: The Care Was Thorough, Comprehensive and Kind.
Rating: 5 out of 5
Visited: May 2022
I’ve experienced ongoing headaches and after two telephone appointments with other GPs, spoke by phone to a doctor at Tanworth Lane Surgery about 6 weeks ago. He suggested trying increased medication and various techniques. Unfortunately I still have symptoms, however, what has impressed me so much about this episode is that the GP recommended a timely review. 
I wasn’t simply left to get on with it-there was a clearly explained plan of action.
He also outlined what I should expect and he explained possible causes and solutions.
The follow up review happened in person yesterday-as improvement has been limited.
The appointment was arranged quickly and I was seen promptly.
The GP was really easy to talk to and made me feel at ease and supported. 
He carried out various tests and when I asked questions and explained symptoms, he gave thorough explanations, in plain English and was kind and reassuring.
Although I had a lot of information to share, he listened attentively, didn’t make me feel rushed and gave clear signposting for next steps.
He explained why he was doing certain tests and asked a lot of questions. 
I also valued being consulted about how I wanted the treatment plan to progress-this was really appreciated.
I’ve been regularly treated by the NHS with a chronic condition over the past 35 years and have worked in the public sector, dealing with customer service for as many years; I do notice when I receive excellent service and also recognise when things could be better.
I really wanted to highlight my recent contact with this GP at Tanworth Lane Surgery as being a positive and reassuring experience, where I was treated professionally, with kindness and understanding.
The support staff and receptionists demonstrate similar high standards and I feel extremely fortunate to be a patient of this hard working, effective practice. 
I hope the ‘team on the ground’ have sight of this as it’s an opportunity for me to say ‘Thank You’.
GP surgery review: gps-healthcare
Title: Really lovely doctor
Rating: 5 out of 5
Visited: May 2022
I came into the surgery for a bad ear and something else, and the doctor I spoke to was so kind. She took her time asking me questions and explaining everything in detail about a referral she was making for me. I didn’t feel rushed or uncomfortable at any point. I know you get a lot of negativity and I felt it was important to send this feedback you because you were really lovely and it was very much appreciated. Thank you!
GP surgery review: gps-healthcare
Title: Great consultation
Rating: 5 out of 5
Visited: May 2022
Had a face to face appointment at this surgery today- I felt heard and understood, was not rushed in any way. This was at the end of the day, and staff and doctor were still friendly, helpful and patient (no pun intended!). The doctor explained clearly what was going on and my options for treatment. Really pleased, would recommend.
GP surgery review: gps-healthcare
Title: Struggling to see all patients
Rating: 2 out of 5
Visited: April 2022
I said ‘unlikely’ that I’d refer friends to the practice, simply because I want to get in first! We find it extremely difficult to get an appointment to see a GP. My wife regularly holds on for more than 20 min at 8am in the morning, just to be told there are no more appointments. We are then forced to call 111 or use the A&E neither of which should be used if an in person appointment is desirable.
GP surgery review: gps-healthcare
Title: Booking System is Frustrating
Rating: 1 out of 5
Visited: April 2022
After spending 58 minutes on hold to be told you have to call on the day to make a booking is really poor (call made at 08.30hrs 07.04.220. The system needs setting up to advise patients that the allocation has been taken for the day and should they wish to hold for other concerns they have the option.
Having called the practise two days on run and being unable to get an appointment is truly disappointing. Its very rare that I require treatment but when I do need it why are there so many barriers in the way?!!
I think the receptionists are great and have such a challenging job to deal with the public, I hope that you look after there mental health & wellbeing because the job cant be easy. Looking forward to the bill from the private consultant.