janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: kelvingrove-medical-centre
Title: Worrying
Rating: 1 out of 5
Visited: August 2022
The receptionists have too much power. They are taking clinical decisions regarding controlled drugs. They are continually resistant to making an appointment to see a doctor and Will happily take clinical decisions with no medical training or knowledge of the patient. They give out details of results and offer their interpretation of the results which has turned out to be wrong in may case. I have asked to see their written procedures regarding telephone triage on a face-to-face meeting with the practice manager and a senior partner (Dr) but they were unable to produce them. Surely the point of having a GP practice is that you get to see the highly trained medical professional who wants to help sick people? Unfortunately the doctors do not know how hard it is to get to speak to, let alone see one of them. 

I shy away from contacting them for anything because it’s so hard to get to a doctor and it seems pointless to me to have an argument with a receptionist about a right I have to healthcare from a professional. 

I’d be more than happy to talk to any senior member of staff (medical or managerial) but getting to speak to them is not an easy task. 

The medical professionals are good and I have a good relationship with my Dr. It’s the receptionists who think they’re doctors that are the problem. I would strongly encourage the doctors at the practice to try and make an appointment. Maybe then they’ll see the issue.
GP surgery review: parkside-surgery
Title: Overworked and incompetent
Rating: 1 out of 5
Visited: September 2023
The phone lines are always busy making it impossible to get a same day appointment without using the app and even then it's hit or miss. The receptionists weren't logged into the PCs and the self-service point wouldn't let us register as here for the appointment. Other patients were heard grumbling when leaving the reception about poor service and seemingly unhappy about the service provided. They seem to be drowning in patients with ailments and unable to get them the care they need when they need it
GP surgery review: parkside-surgery
Title: Rude Receptionist
Rating: 2 out of 5
Visited: July 2023
Phoned to order prescription for my sons allergies to be told by the receptionist that I can buy them from the shop because the last time I ordered them was back in September. Well I was buying them from the shop since he ran out of tablets and nasal spray couple of months ago but they are not helping him, the reason I didn't order them was exactly for this reason, when I call she is usually very abrupt and rude making me feel like I'm begging for a prescription and telling me I can buy the medication from a supermarket as if I'm stupid, then telling me they don't have any appointments left for July so I need to phone every day until one becomes available. 
Since when could a receptionist pass on medical advice? and what could the receptionist possibly know about my sons medical needs?
GP surgery review: parkside-surgery
Title: Bad practice
Rating: 2 out of 5
Visited: May 2023
Saw a doctor 3weeks ago given antibiotics and go for chest xray.had really bad cough since November.told to go back after 1 week if cough still same tried for 2 weeks for appointment cannot get one was told to just fill a form out.totally ridiculous. No wonder people are dying....
GP surgery review: parkside-surgery
Title: Abysmal- Being Nice
Rating: 1 out of 5
Visited: January 2023
I moved to this practice in November, and they fobbed me off about my medication ever since. I am Autistic and have Adhd and have medication that is very important for my day-to-day life and they pushed me from pillar to post. I went in a number of times. One minute they've sent it to my pharmacy, the next I'm not even registered with them. After dealing with the shockingly poor customer service of the receptionists I have given up and moved, and now the practice I'm with has got to do their job and sort my medication. 

No customer service, No compassion. 
I would think twice before signing up as there are a number of decent surgeries in the area. Don't bother with this one, you won't get an appointment and will be spoken to like dirt. 

Glad I chose to move. Waste of time.
GP surgery review: parkside-surgery
Title: Prompt service.
Rating: 5 out of 5
Visited: June 2022
My 2 week old had an thrush infection in her mouth. Phoned at 8 and offered a face to face appointment the same day. The doctor was lovely and gave treatment to all family members even though the appointment was only for my baby. Excellent surgery doing it’s best in difficult times.
GP surgery review: parkside-surgery
Title: Still waiting to get through!
Rating: 1 out of 5
Visited: March 2022
I couldn't put an accurate 'date of visit' as I'm still waiting to get through to the practice!. I've tried calling on and off (between work shifts) for 2 weeks. It is either engaged or there is a ridiculous amount of people in the queue that I don't have time to wait for. It never used to be like this at this practice, until recently I never had any trouble getting through or getting an appointment.
GP surgery review: ripley-medical-centre
Title: Trying to get a new fit/sick note
Rating: 2 out of 5
Visited: November 2023
Tried numerous times to get through to renew my fit note got through gone 4pm only to be told it will take a week  for it to be renewed cos they don't have time... OMG it would take 5 or 10 mins to complete it..only been at this surgery for a 3 wks or so but truly not impressed... so far...
GP surgery review: ripley-medical-centre
Title: Leaves a lot to be desired at the moment  think the
Rating: 1 out of 5
Visited: October 2023
Cannot get through on the phone they are not answering it does not matter what time you ring no one picks it up
GP surgery review: ripley-medical-centre
Title: Biopsy on my head
Rating: 1 out of 5
Visited: October 2023
Was referred back to Ripley medical  centre for dressing for my head was told that they have got no one available in the near future so I have got a open wound on my head which is bleeding constantly i have been told it could be cancer still waiting for results trying to treat it myself finding it difficult as i am 85
GP surgery review: somercotes-medical-centre
Title: Practice
Rating: 1 out of 5
Visited: March 2023
When I went in March about my issues the person I seen did not listen to me gave me two tablets to take been on them for five months now not had any contact from them to see if there helping me one of the tablets are very addictive pregabalin not had any blood test done when I last phoned there was a week waiting for a Dr to phone you plus the tablets am on are not doing anything for me
GP surgery review: somercotes-medical-centre
Title: Always wrlcoming
Rating: 5 out of 5
Visited: February 2023
I am very grateful for the very professional way this practice treated me on every visit. Contact is made regularly to monitor my condition. I have never had to complain about anything
GP surgery review: somercotes-medical-centre
Title: Putting risk to my health
Rating: 3 out of 5
Visited: January 2023
My last repeat prescription was withheld by the surgery as a result of bad management which meant the prescription was not received by my pharmacist on time which meant I was without tablets thus compromising my health.
GP surgery review: somercotes-medical-centre
Title: Beaureacratic Receptionists
Rating: 1 out of 5
Visited: August 2022
I received an invitation to attend a well person clinic and called to book. I was informed that I needed to have a blood test. No mention of this requirement was found in the invitation. I asked if they would post one to me as my working hours don't allow me to visit. This request was met with resistance but eventually she agreed. Some four weeks later, I had not received the form. I called again to ask if it had been sent and was told that it had been but to wait due to the postal strike. Another 6 weeks have passed and it has still not arrived.
This is shocking service from a surgery that should be supporting their patients, not making things more difficult. 
Thoroughly disappointed and disillusioned with them, trying to save the cost of a second class stamp. The surgery appears to be going downhill ad I am considering moving to another practice.
GP surgery review: somercotes-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2022
Great to have access to the Centre again with friendly, welcoming faces from the front desk to medical staff and our GPS. The GP I was introduced to was thoughtful, caring, and with good medical and professional skill able to diagnose relevant issues. Additionally, not as part of the planned session with the GP, a painful right Osteoarthritic  knee was discussed with a referral for a X-ray and painkillers from the Pharmacy. All round, a caring professional Practice able to deal with the increased numbers and lack of contact due to the Pandemic.
GP surgery review: appletree-medical-practice
Title: Bad at dealing with Sick Notes
Rating: 3 out of 5
Visited: November 2023
So I had surgery on the 20th of October and I’ve been trying to attain a sick note from the GP. This keeps being refused even though I am incapable of driving or walking currently. The reason I keep getting is it has to be the hospital as they gave me the original. 

From speaking to the hospital, this is not the case as they can only provide the initial as I’ve been discharged and do not require a follow up appointment. Even though the hospital have rang up the practice and requested them to provide me a sick note, this is still being refused. 

This is the first time I have needed a sick note and they have me feel throughout this experience that my health does not matter and that it is not an urgent reason to have a sick note after surgery.
GP surgery review: appletree-medical-practice
Title: Amazing service!
Rating: 5 out of 5
Visited: November 2023
I know there is such a lot of bad press surrounding GP surgeries at the moment but I honestly can't fault Appletree. I can get through on the phone and make appointments when necessary. I turned up today and was 5 mins early, had just sat down and was called straight in. I couldn't believe it. I was greeted with a smile and warm welcome from the doctor and the receptionist. Just want to say a big thankyou to the surgery and NHS in general.
GP surgery review: appletree-medical-practice
Title: Great experience
Rating: 5 out of 5
Visited: June 2023
I had my routine smear test and felt so well looked after. Very knowledgeable nurse who made me feel comfortable and was able to do the procedure quickly and effectively. Thank you!
GP surgery review: appletree-medical-practice
Title: Friendly, airy, safe practice
Rating: 5 out of 5
Visited: May 2023
Had my first "over 40" health check, the nurse was very friendly, explained everything brilliantly and I was very happy with the whole experience.
GP surgery review: appletree-medical-practice
Title: Lovely practice
Rating: 5 out of 5
Visited: May 2023
Recently moved to this practice and can honestly say they have been excellent from start to finish.  My son has a learning disability and the receptionist was kind, patient and friendly.  The doctor was also amazing with him….so pleased we have joined.
GP surgery review: appletree-medical-practice
Title: Pretty awful
Rating: 1 out of 5
Visited: April 2023
This practice keeps changing my doctor without my consent. When phoning for an appointment expect a lengthy pre-recorded message and general difficulty. Last time I was initially refused an appointment and - when I called again - given an appointment in three weeks time with a doctor that wasn’t my G.P. When trying to get help to get with a hospital referral I was told it’s not their job, I should chase it myself. It was hard to imagine how the service could get any worse but they manage to achieve it.
GP surgery review: appletree-medical-practice
Title: Wonderful service
Rating: 5 out of 5
Visited: February 2023
The practice have always provided kind, thoughtful and prompt service for myself and my family; an excellent practice with the highest standards of care
GP surgery review: appletree-medical-practice
Title: Totally satisfied
Rating: 5 out of 5
Visited: January 2023
Throughout many years as a patient of the Appletree practice I have always received excellent care and total satisfaction of the treatment received.
GP surgery review: appletree-medical-practice
Title: Fantastic family
Rating: 5 out of 5
Visited: January 2023
Really relaxed made me feel very comfortable and both nurses are really lovely , couldn't get better service even the receptionist was nice I am a new patient to this practice and I would be happy to send any of my family here
GP surgery review: appletree-medical-practice
Title: Very good clinical/ medical treatment
Rating: 5 out of 5
Visited: January 2023
I have had 2 recent consultations with a Registrar at the Appletree Medical practice Duffield Derbyshire. As I understand it a registrar is a fully qualified doctor who is undertaking training and clinical practice before then practicing as general practioner. The registrar I saw was excellent, a very good listener who took pains I thought to fully understand my medical concerns. They then undertook a thorough and sensitive physical examination before recommending appropriate treatments. 
I felt  I was treated with the utmost respect  during the whole consultation process each time I was seen by the registrar. 
My feelings on Appletree Medical practice with regards to my experiences are firstly that they are shown to be very good  by dint of the fact that they are given registrars to train in the first place. And secondly that by introducing registrars to the practice it is an extra benefit to patients by having additional newly qualified doctors available for clinical duties/ needs. And thirdly it is helping the Nation by providing fully trained clinically experienced and practised general practioners.
GP surgery review: arthur-medical-centre
Title: Disgusted
Rating: 1 out of 5
Visited: November 2023
How can a doctors surgery refuse medication due to needing a review, and yet when trying to get a review and ringing 195 times to be told ring at 8am. This surgery is a joke alot of the medication needed is medication that has been taken for years and is highly dangerous to stop.
Nobody can email complaints as the website say contact the practice manager by phone or letter. He's never available by phone surprise surprise and who sends letters nowadays. This practice needs to move into the 21st century and not stay in the 80s. It could also do with staff and management that's approachable.
GP surgery review: arthur-medical-centre
Title: Some services are inaccessible
Rating: 1 out of 5
Visited: October 2023
This practice isn't helpful for disabled people who can't get to have a simple blood test they told me that they don't have the funding for their trained nurses to be able to arrange to take blood for a patient in their own surgery. I am a disabled non-drive who can’t otherwise access the blood test services due to nowhere near enough for me to get to and the Swiftqueue service being unreliable and broken. The receptionist was very rude about it and didn’t fully listen to my issues.

I have the rare good day where I could travel to a clinic, although the nearest clinic is less than 3 mile away it is a 40 minuet bus ride and the bus service is only every two hours this is not good for someone with a chronic pain condition, chronic fatigue and anxiety so even if I were to feel well enough to travel it would make me ill trying to get to the clinic as I could be stuck in the area for a long time. My health changes rapidly on a daily basis, so even if I booked transport to go to a clinic further afield I might not be able to get to the clinic and with there being a wait list of a month on the Swiftqueue service for all clinics within a 15 mile radius it makes it much harder to get to and keep an appointment.

I feel the receptionist was very rude and has no understanding of how disabilities like mine affect people’s ability to access services such as a simple blood test, she was unwilling to find a solution my anxiety about my health as increased. I have told her to tear the blood test form up because if the surgery can’t make a provision for patients in my position, then I won’t be able to access a blood test ever, so there is just no point. Nort to mention I am terrified of needs, the thought of a blood test increases my anxiety as does the thought of how I am meant to access one I am comfortable with the staff at the surgery taking blood but due to availability at clinics I may have to deal with complete strangers each time I have a blood test.

I have more anxiety about blood tests because of this surgery.
GP surgery review: arthur-medical-centre
Title: Helpful
Rating: 5 out of 5
Visited: October 2023
A surgery that endeavours to help. Whether it is myself or my family I have always been seen when necessary and directed to help if they can’t facilitate relevant treatment or care. It is evident that this surgery is doing their best in a difficult climate.
GP surgery review: arthur-medical-centre
Title: A massive thank you
Rating: 5 out of 5
Visited: September 2023
From the moment I saw my practitioner/nurse regarding my mental health I felt supported and listened to and was offered great advice/help and sign posting, this same lady has seen me continually over the last few months. To have that consistency and such great support has really helped me and I am so grateful, thank you.
GP surgery review: arthur-medical-centre
Title: Listening
Rating: 5 out of 5
Visited: June 2023
A great example of listening, explaining and acting. That ssys it all.
Ààaaassssssssssssssssssssssssssssssssssssssssssddddddddddddddfdffffff
GP surgery review: arthur-medical-centre
Title: No appointments
Rating: 2 out of 5
Visited: March 2023
I work shifts, it is impossible to ever get an appointment. You are told to call back at 8am, which if you work is impossible. I have recently had an issue and need to be seen. However if you get chance to phone at 8am, your in the long que. Then no appointments. If there was a different doctors in the area I would change, but there is not. They used to be good, really good.
GP surgery review: arthur-medical-centre
Title: Brilliant doctors
Rating: 5 out of 5
Visited: December 2022
Feeling very rough with bad cough keeping me awake and short of breath   . Doctor got me straight in and even tho the chemist was closing she rang a prescription through for me to collect
GP surgery review: arthur-medical-centre
Title: Wonderful place
Rating: 5 out of 5
Visited: November 2022
Today I saw a doctor who I have not seen for years who I think is absolutely wonderful. She took time and addressed my issues. My legs have not improved by seeing her but I am much happier. Thank you doctor w.
GP surgery review: arthur-medical-centre
Title: Covid and flu home service
Rating: 4 out of 5
Visited: October 2022
Thanks to the nurse/vaccinator for giving me my flu and covid vaccine. The lady did a great job and it was nice it was a familiar face. Thanks to the practice for looking after housebound patients
GP surgery review: riversdale-surgery
Title: Friendly and helpful
Rating: 5 out of 5
Visited: November 2023
Thank you to the receptionist and the Dr for helping with my concern, this is a friendly, efficient caring practice
GP surgery review: riversdale-surgery
Title: Really efficient on-line service
Rating: 4 out of 5
Visited: August 2023
I messaged the surgery in the morning with a prescription query. The doctor messaged me back mid afternoon to confirm my prescription had been reviewed and sent to the pharmacy. Saved unesessary appointment or time on the phone for all.
GP surgery review: riversdale-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Only moved to Belper and registered at this practice 5 months ago and I have to say that they are brilliant.  The receptionists are very helpful and the doctor I have seen was lovely and actually listened to me. I have found them efficient and unlike my last practice, doesn't waste time my time on unnecessary extra appointments. Fab, Thank you
GP surgery review: riversdale-surgery
Title: Very Unhelpful
Rating: 3 out of 5
Visited: March 2023
I have been contacting the surgery on behalf of somebody who does not speak English on a voluntary basis. They have nobody else to rely on to do this and I have my own commitments. A call with a translator was arranged and treatment was discussed for 2 separate issues. My friend attended her initial appointment but the treatment which was discussed on the phone was not again discussed at the appointment (my friend is unfamiliar with our GP customs that one doctor can be consulted for most ailments and therefore does get confused about what is being explained to her sometimes). On ringing again to query if a prescription had been supplied or if the query could be passed to the GP my friend had originally been speaking to, I was told no and the process would have to start from the beginning.
GP surgery review: riversdale-surgery
Title: Waiting times
Rating: 1 out of 5
Visited: March 2023
Why  do they never stick to appointment times? 
Waited over 45 mins with no updates from staff before walking out in disgust. 
Terrible customer service from supposedly a caring provider. Joke!!!
GP surgery review: riversdale-surgery
Title: Reception staff
Rating: 4 out of 5
Visited: January 2023
The reception team at Riversdale is very helpful and friendly.  They always go the extra mile and are very welcoming
GP surgery review: riversdale-surgery
Title: Telephone appointment
Rating: 1 out of 5
Visited: November 2022
After a pharmacist phonecall I was told to book a doctor appointment to review my regular prescriptions. I have been trying at 8am and 1.30pm for 4 weeks and have been unable to get past the automated message. How can all appointments have gone by 8.01am. It is not physically possible to book a whole days appointments in one minute. Why keep people waiting through the 5min automated message when if you know that all appointments have been taken you could relay that at the very start. As it is not possible to get a doctor appointment how can I get the medicines that I cannot do without reinstated.
GP surgery review: riversdale-surgery
Title: Getting worse not better
Rating: 1 out of 5
Visited: November 2022
Surgery has changed website. No online consulting now. Sent email with details for an appt, trying to be helpful by not phoning on a Monday when they are busy - asked to phone in, so that's what I did. The receptionist today was downright rude. They have implemented new website which was down all weekend. It's not the patients fault the only way now to communicate is by phone - they make you feel you are an inconvenience. I can imagine it's not an easy place to work but politeness costs nothing.
GP surgery review: riversdale-surgery
Title: Cannot follow notes from pharmacy
Rating: 3 out of 5
Visited: September 2022
I am going away for 6 weeks and require 2 months medication.
Placed repeat prescriptions in to pharmacy who placed a note with it asking for sufficient medication to cover the period.
On collection today there was only 1 months supply. 
I now have to hope the surgery get it right for my departure on the 14th 
A simple task but the surgery failed adding to my anxiety.