janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: yardley-wood-health-centre
Title: A nightmare to navigate through admin process
Rating: 1 out of 5
Visited: October 2022
I’ve been with this practice for a decade, not always been very happy with the services and the receptionists but you know, we all have our mood and I reckon they are not there to please us, they try their best, so most of the time I just sigh and move on and remain patient.

We however need to admit that it is a fierce battle and nightmare to get through the admin process and finally get to see a GP or a nurse or an HCA and get some care.
All appointments have to be booked on the day, at 08:00 exactly. If you go online at 07:59 it’s not open, if you try at 08:02 then you’re told all appointments are gone, come back tomorrow.
You may get through, fill the form and think phew I’m in as you receive a confirmation. Then later you receive another message saying sorry all our slots have been taken try again tomorrow, if urgent call 999. And it is reproached to the public to wrongly use the A&E services??? Our child had high temperature over two nights yet we patiently waited thinking seing the GP would be enough but no, impossible to get through. Apparently some people can get some routine appointments, but how do they manage to get that is a mystery for us.
The receptionists are all kind but not always very helpful due to the complicated admin process.
We do have a child with Special Needs, who has been discharged by the Children’s Hospital due to being over 16years old and referred back to the GP. There are lots of follow up to be done but so far we are left in limbo. We had a routine thyroid blood test requested by the community paediatrician to be done, took it to the surgery as we cannot walk in the children’s hospital like we used to. They make it all complicated, I was told they can’t do it without a formal request, “go online and fill the form”, which I did. I went down to the surgery to show the blood test form given by the paediatrician. My bad. I was told they can’t do it as it is from outside and was asked to take it to the paediatrician for him to do the blood test in his hospital or in his own service. (Erm..?) 
I patiently explained and the ladies told me to wait for the following morning and book an appointment online with the GP. 
And they were very serious!!! 
Can’t anyone in that surgery sit down and work out the ridiculousness of their admin process. 
Ok, I’ll ask for an appointment with a GP for my child to have a routine thyroid blood test that has been requested by another competent doctor. And how much of the precious time of a GP will that take, my child does not need to see a GP, that’s a slot that can be used for someone who may be in despair of seing a GP, yet I’ll request a slot with one while all I asked for is to see an HCA….. Utterly ridiculous. 
Online system is great and may save time, but believe me there’s nothing better than talking to a real human being if that human being has a bit of common sense and would not make automated replies, we are not even asking for them to walk the extra mile you know…..
GP surgery review: yardley-wood-health-centre
Title: Horrifying organisation
Rating: 1 out of 5
Visited: August 2022
I asked the practice to register me urgently, as requested by A&E due to having an urgent gynaecological problem and requiring an urgent outpatients referral. It took 4 weeks of calling and asking the admin to process my registration and referral, before they finally registered me and I then had to make another call to ask them to process the referral. As a GP receptionist myself, a registration takes a few minutes whether it’s urgent or not so four weeks was an absolute disgrace, and having to chase up multiple times was irritating. I then needed to arrange a mental health review, and a blood test to which I was told I had to call up on the day at 8:30am. I asked can you not book a routine appointment, and apparently this isn’t possible. So for an ongoing mental health issue, I have to schedule a date to call the GP at 8:30am to probably end up having a telephone triage appointment and being unable to properly review the issue in depth. I managed to book a blood test, three weeks in advance. I arrived to find the doors locked, and the other members of the queue told me that they won’t open until 2pm. I went and sat in my car, assuming my appointment was for the wrong time and returned at 2pm. I went to the desk, explained I arrived at 1:40pm for the doors to be locked. The receptionist snapped at me and told me that I wasn’t here at 1:40pm because she let the person in after me, Mr ‘X’ (she actually said his name which is confidentiality malpractice). Wholly unprofessional to simply tell me I wasn’t there at the correct time. Who is to know to wait at a locked door? She was very rude and made me feel quite uncomfortable, so I asked to rebook. I have now been rebooked for another four weeks time. The organisation of this practice is just ridiculous, god forbid I required an urgent appointment. This ends up in patients just clogging up A&E and urgent care because they can’t receive appropriate treatment from their GP, causing more damage to the NHS on the whole. As soon as possible I will be moving elsewhere, as the treatment from this practice is just laughable.
GP surgery review: yardley-wood-health-centre
Title: Caring GP
Rating: 5 out of 5
Visited: July 2022
I booked and appointment without any problem using the surgery website in the morning . I got a text message to say the GP would ring me up. The GP rang me up that same morning, the doctor dealt with several health issues over the phone and gave me a face to face appointment for that same morning. I got a text to tell me the time to be seen. The doctor was exceptional, during the consultation I was given another appointment for the following day for further investigation. I received the appointment time by text again not only once but twice the second as a reminder. I saw the paramedic the following day who was pleasant and caring. I was reassured and taken care by the team regarding all my health issues which have improved after the phone call and face to face visits and I feel better.

 Thank you to all the members of staff during these difficult times
GP surgery review: pearl-medical-centre
Title: Bad practice
Rating: 1 out of 5
Visited: January 2024
I went to see the doctor and waited 50 minutes to See the doctors which is not good happy with it and they should be hurry up
GP surgery review: pearl-medical-centre
Title: Genuine treatment
Rating: 5 out of 5
Visited: October 2023
Over many years the Pearl medical centre has successfully provided the support needed to maintain a healthy lifestyle. At all-time the staff have shown an encouraging combination of expertise and polite modesty.I have no hesitation in recommending the practice  to anyone seeking medical treatment.
GP surgery review: pearl-medical-centre
Title: Great practices
Rating: 4 out of 5
Visited: September 2023
It been very nice to find that the staff is doing the best they can to solve all my problems.  
I am satisfied with this practice
GP surgery review: pearl-medical-centre
Title: Friendly practice
Rating: 4 out of 5
Visited: September 2023
happy with the doctor  take time to talk with the patient and he explained very well for me to understand
GP surgery review: pearl-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: August 2023
The staff and GPs are most helpful, very good at involving their patients. I have always been able to get an appt. My GP is the most caring and helpful GP.
GP surgery review: pearl-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: May 2023
they're always so friendly and helpfull, they also make the doctors visit enjoyable. In here it is easy to find someone who speaks your language as there are different ethnicity, the best part is they are always ready to help.
GP surgery review: pearl-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
The staff are very friendly
Matters are resolved 
Most importantly complaints are dealt with in a very professional manner and outcomes are reached
GP surgery review: pearl-medical-centre
Title: Not fit for purpose
Rating: 1 out of 5
Visited: March 2022
2 years on and the phone line gives one minute of information stating by law don't visit the surgery due to covid. 
If you manage to get through the receptionist requires private and confidential information from you as to why you need an appointment then they advise no appointments. So with no medical experience are giving out appointments to those who they deem worthy.
GP surgery review: pearl-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
We have been a patients at this practice for many years and have always found the  reception and medical staff  to be polite, friendly and professional. We have never had a problem booking appointments with either practice nursing staff or Doctors
We are very satisfied with the service we get from Pearl medical centre, please keep up the good work. I have always received excellent service from this surgery, with all Doctors, Nurses and Reception Staff attentive and helpful.During the Pandemic there has mainly telephone consultations but I have been able to book face-to-face visits if I requested or if the Doctor thought it was needed.
I would recommend this Surgery to everyone.
GP surgery review: pearl-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: February 2022
Clinical and reception staff are helpful and polite. I've been with this practice since few years and never had any problem. Difficult to get an appointment but staff goes an extra mile to help patient get an appointment. highly recommended.
GP surgery review: saltley-and-fernbank-medical-practice
Title: Worst practice and appalling service.
Rating: 1 out of 5
Visited: August 2023
I have been trying to book an appointment with the doctors for over a week. Every time I ring there’s no appointments. I rang at 8:30 on the dot this morning and was in position number 1..for 47 minutes before my call was disconnected. Not only can you not get an appointment but they can’t even get your repeat prescriptions right - I have a repeat prescription for the last 3 years and since the start of 2023 I have to ring the surgery every month to remind them to send my repeat prescription to my pharmacy as for some reason they can’t seem to process this simple task. Would not recommend at all. Absolutely awful service. Would not recommend even to my worst enemy.
GP surgery review: saltley-and-fernbank-medical-practice
Title: Poor! Disconnected Phone Call
Rating: 1 out of 5
Visited: August 2023
I have been waiting in the que on the phone since 8:30 and they just disconnected my call. I have raised this with the practice before, you are putting people at risk when we are not able to get in contact with you. If the doctors tell me to book an appointment to review medication before moving forward, and it takes weeks to get an appointment, that means I am without medication. That puts my health at risk
GP surgery review: saltley-and-fernbank-medical-practice
Title: Avoid registering here
Rating: 1 out of 5
Visited: August 2023
Had an appointment at fernbank and was told by these clueless receptionist it was at Saltley. Was not notified as I always attend fernbank for my appointments. As I was making my way to Saltley I was called to come back as the appointment was in fact at fernbank. Wasted 20minutes and was late for my appointment. The staff need to be trained on firstly how to speak to patients and secondly have the correct information. They also hang up the phone on you as soon as you get through to them. They don’t send appointment reminders anymore either. Poorest practices I have ever experienced.
GP surgery review: saltley-and-fernbank-medical-practice
Title: Terrible
Rating: 1 out of 5
Visited: July 2023
An awful practice, terrible service. Receptionist who nearly cost a life. Once through the GPs are great . Front line staff awful and favour those who can get to the practice at 8.30am to book appointments,  most can't. 4th worst in Birmingham.
GP surgery review: saltley-and-fernbank-medical-practice
Title: Worst practice
Rating: 1 out of 5
Visited: May 2023
This has to be the worst surgery In Alum Rock I have been trying to make an appointment for over two weeks now i have a gynaecology problem can’t share full details on here, I explained everything to the receptionist but I still didn’t get an appointment I have been ringing 111 and have been going to washwood heath well-being centre and I’m keep on being advised to see my GP!! How can I go to the GP when there are no appointments available or any support!!!!
GP surgery review: saltley-and-fernbank-medical-practice
Title: Bad service
Rating: 1 out of 5
Visited: March 2023
I phoned on 8.30am  was told position 17
I was waiting until 11.25 when someone answered  was then told all appointments had gone for that day to ring back next day at 8.30  . Why didn’t they tell me that in the beginning instead of keeping on the line for nearly 3 hours .You can not get appoint
moments at this surgery
GP surgery review: saltley-and-fernbank-medical-practice
Title: Poorly managed and failing patients
Rating: 1 out of 5
Visited: February 2023
This surgery hasn’t changed in over 10 years, they’re poorly managed taking on too many patients with not enough doctors and appointments. There’s always an excuse that gp’s are off sick, they never have emergency appointments. I called by 9:30 and all same day appointments had gone as well as all emergency appointments. It’s not good enough and they’re failing their patients needs. Senior staff can be rude, receptionists triage your symptoms which isn’t safe. This practice needs to be shut down or make some serious changes.
GP surgery review: saltley-and-fernbank-medical-practice
Title: Disgraceful
Rating: 1 out of 5
Visited: December 2022
Ringing surgery and was first in queue no answer left it ringing so got someone to drive me to the doctors and walked in and the phone was still ringing with 4 people sitting around. The government must accept responsibility, they allow familly and friends to control proceedings without any supervision or checks. The system is failing.
GP surgery review: saltley-and-fernbank-medical-practice
Title: Absolutely disgusted
Rating: 1 out of 5
Visited: August 2022
I had a telephone triage regarding my 6 months old baby, she was given an online prescription which was suppose to be fax to the chemist and sent out to me the same day It’s been 4 days I rang them surgery up twice, and was always advices to ring before 1 regarding the prescription. However, when I did ring before 1 Was always waiting in the queue for approximately 50 mins and had no one answer. It is the 4th day and I still have not received the prescription. I have rang the chemist up just in case however they have still not revived the prescription from the surgery. This is absolutely ridiculous. And my daughters health has worsen.
GP surgery review: saltley-and-fernbank-medical-practice
Title: Worst  practice  in the last  2 yrs
Rating: 2 out of 5
Visited: April 2022
Been trying  to get gp appointments  since January  been holding on for 2 hours  to be told no appointments each time been told to go to urgent  care who told me to go my gp  have ask for a prictice  manager  to call me that was 2 weeks ago nothing they don't  care about patient   something  should  be done to improve their for which they are paid for
GP surgery review: the-st.clements-surgery
Title: Bad customer service
Rating: 3 out of 5
Visited: July 2023
I was calling on Friday morning but was having no luck getting through the phone was just ringing out as I was in the area I decided to pop in the surgery. To my amazement there were 3 staff in the front reception area,otheir mobile phones while 1 staff was talking to a patient the other 2 staff were on theirmobile phones, I was not just shocked but utterly disgusted that they were so ingrossed into the phone that they didn't even notice me . So no wonder they were not answering the phone . I get the surgery's phone lines are often busy but this was just disgusting, I wonder how many other people were waiting on the phone for their call to be answered??. What sort of management is working at this place to allow for this to happen?? I have proof of this claim and will share if I have to , but you have cctv so please check on what your staff are doing, playing on your mobile phone while you have patients waiting is diabolical. People don't call the surgery unless needed we don't do it for the fun of it . We work too and can not hold half an hour on the phone all the time just because the staff are too bust on their mobile phones I am disgusted at what I saw and very disappointed with the surgery's services
GP surgery review: the-st.clements-surgery
Title: Always a bad experience
Rating: 1 out of 5
Visited: June 2023
Like anywhere these days, getting a appointment at the GP isn’t easy, esp when the receptionists are rude on the phone and  say if your more than 10 mins late you forfeit your appointment, that’s understandable, even though the waiting room is always empty, they say they are very busy. Usually at this practice I wait 20-30 mins to be seen by the doctor, so waiting an hour and half was definitely out of the ordinary. Then after they are getting ready to close up and notice me at 18:25 waiting on my 16:50 appointment, the receptionist decides it must be my fault and shouts across the room why didn’t I check in. I told her do not put this blame on me, I checked in with your colleague. The colleague then came over and apologise and passed the blame onto the doctors that they had forgotten to call me. 
After recently having surgery down below, sitting upright for so long had caused stitches to become undone and I left the surgery in more pain than I arrived. This surgery used to be very good but recently this hasn’t been the case.
GP surgery review: the-st.clements-surgery
Title: Absolutely Terrible
Rating: 1 out of 5
Visited: May 2023
This practice used to be good but the last few years it has gone so downhill it’s unreal. Recently had surgery and was told I need my dressing changed by a medical professional (doctor/nurse) at least every other day as I’m vulnerable and high risk. After being on hold for 45 mins, a receptionist with an unbothered tone tells me they can see me in 6 days as they are too busy. so I have to attempt to do it myself even though it’s in a position I can’t reach or see and don’t know if I’m doing it right
GP surgery review: the-st.clements-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2023
Been registered for 42 years, the past 5 years the surgery has really changed. It has moved with the times. Very happy with my Gp surgery. Highly recommended
GP surgery review: the-st.clements-surgery
Title: Awful practice
Rating: 3 out of 5
Visited: January 2023
It took me half an hour to get through to book an appointment when I finally got to see the doctors I had to wait for my prescription because it wasent signed by the senior Doctor.
GP surgery review: the-st.clements-surgery
Title: Great practice and managing is brilliant
Rating: 5 out of 5
Visited: December 2022
Very caring and efficient staff and drs have had issues before with making appointments but now it’s easily done
GP surgery review: the-st.clements-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
I have never had an issue with this surgery. The doctors are brilliant. Sometimes I may not get the doctor I want but I understand it’s not always possible. The atmosphere is kind and caring.
GP surgery review: the-st.clements-surgery
Title: Awful
Rating: 1 out of 5
Visited: November 2022
I hardly makes appointment but when you ring them to make appointment for yourself and kids then you have to ring 200 times to make appointment then they ask you , swap over which one is priority to see as they don’t have any appointments left so you telling me by 8:15 in the morning all the appointments are gone. Then lady asked me to ring hun number so you telling me having a register Gp doesn’t mean anything. So we should have only hub number to book. This surgery use to be good but now it’s awful specially with people who book the appointments on reception. Since when doctor is going to decide does he require to see you or not by telephone call Although you should be seen by doctor. Booking an appointment means I required to be seen by doctor. People who have jobs don’t want to stay home by sickness
GP surgery review: the-st.clements-surgery
Title: awful
Rating: 1 out of 5
Visited: July 2022
ive pulled my back, I cant sit down or stand still - only walking round in circles helps - tried calling 3 times - finally hung on for over 20 mins listening to the message over and over again.
to be told by the receptionist that they are about to go on lunch (noon) and to try again after 3pm!!!  that's some lunch break -
their website say open all day till 6pm - no mention of 3 hour lunch breaks
she then said go A&E - I'm sure the doctors and nurses will be over the moon with that suggestion!  Because the hospitals have nothing better to do.
Don't worry I will suffer the pain like last time - which ended up with NHS online sending an ambulance to my home, with me being pumped full of morphine and oxygen - which all could have been avoided if i had got to see my GP!!!
GP surgery review: dr-sn-clay-and-partners
Title: appalling customer service
Rating: 1 out of 5
Visited: July 2023
Registered as soon as I moved in to the area cuz I'm on prescribed meds. Couldn't get to the doctors for medical review, even tho I've been first in a queue, apparently they always fully booked for the day. Most of practices use mobile apps, but although I asked for details to register to one, they just ignored me, ladies at the reception just don't care or don't know what they supposed to do.
GP surgery review: dr-sn-clay-and-partners
Title: Poor Communication
Rating: 2 out of 5
Visited: March 2023
Doctor sending medication to wrong pharmacy. Receptionist giving me a token prescription just for surgery pharmacy to say it can’t be used. Had to come home without very much needed medication. Very upsetting. Not the first time I’ve had difficulty collecting medication from there either.
GP surgery review: dr-sn-clay-and-partners
Title: Quick and efficient
Rating: 5 out of 5
Visited: March 2023
I did my cervical screening test here and the nurse was very quick and efficient with her task. The Poplars' atmosphere was very pleasant as well.
GP surgery review: dr-sn-clay-and-partners
Title: Love The Poplars
Rating: 5 out of 5
Visited: September 2022
Every time I have to ring the doctor I get anxious, remembering what an ordeal it used to be at my previous surgery. It's a completely different experience here. The receptionists are fabulous, speak to you like you're a human being, and put themselves out to help. The doctors I've spoken to are absolutely amazing. They're really lovely and seem to actually care about their patients. It's a long time since I've had anything good to say about my old surgery. I'd never go back now. I love the Poplars!
GP surgery review: dr-sn-clay-and-partners
Title: Poplars surgery
Rating: 5 out of 5
Visited: August 2022
I rarely leave reviews but I have to commend the receptionists and the doctors for their amazing service this year.

After a tough few years on the NHS I cannot praise them enough. I've had a few visits and phone calls to the surgery in the last few months and the receptionists have been an absolute pleasure. They're always so helpful and cheerful and they've made some stressful times for me very pleasant.
GP surgery review: dr-sn-clay-and-partners
Title: Good visit
Rating: 5 out of 5
Visited: June 2022
I wanted to express my thanks for the kind treatment I received today at the practice. I attended for a blood test 3.20 on 24 June 2022 - done with care and kindness (and I didn't feel a thing, though couldn't look). Also the receptionist that looked after me following the blood test was kind and helpful in making and appointment. Everything about my visit was good; I felt 'looked after'.