janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: whalebridge-practice
Title: Rude and Useless Receptionists
Rating: 1 out of 5
Visited: May 2023
Awful surgery. Receptionist are not consistent with the advice. One person tells you one thing then another tells you something else and then just says "oh well, I don't know who told you that but it's wrong" Well now that has affected my treatment. 
Another example... I needed an urgent appointment (Tuesday), nothing available but could offer me Saturday at Carfax. So I took it with gritted teeth. I turn up and they had booked it for the following Saturday. Luckily Carfax still saw me and left a message with Whalebridge to cancel the next Saturday appointment. Did they cancel it like asked to No. Instead they sent me a letter telling me if I miss another appointment I'll be off their register. Absolutely useless and extremely rude.
GP surgery review: whalebridge-practice
Title: Receptionists need basic training
Rating: 1 out of 5
Visited: April 2023
No option to give a rating of 0. The receptionists are patronising, rude and try to provoke arguments - when they don’t get an aggressive response they react as if they have for the benefit of their colleagues sat in the same room as them. One in particular has a habit of calling people ‘love’ and thinks it’s appropriate to burst into tears for no reason and then proceed to say she is unwell. If she is unwell, she should not be dealing with patients. Given all the posters saying they expect respect and will not tolerate rude or aggressive behaviour you’d think they’d learn to treat patients with the same courtesy. 

Only call this practice if you want to make yourself feel even worse. 

Until they start recording calls I fear this level of service will remain the same.
GP surgery review: whalebridge-practice
Title: Poor reception
Rating: 2 out of 5
Visited: March 2023
Receptionist are dismissive, it's shocking how they quickly dismiss and don't show any compassion towards the patients.  My kids were due for their vaccine, I was dismissed. I needed a prescription after I had emailed without any response I got dismissed. When you are working with the public and patients you need to be compassionate at times not be rude. Noone just decides to ring in the GP for fun.
GP surgery review: whalebridge-practice
Title: Helpful staff, nightmare for appointments
Rating: 3 out of 5
Visited: August 2022
When dealing with the staff on the detail, or in an appointment, they are very helpful.

However, appointment booking is a severe shortcoming at the moment, and both routine appointments and online booking haven't returned since the pandemic started, but have elsewhere. This means you have an hour every weekday to try to make an appointment. If you don't succeed, you need to try again tomorrow, for however many days it takes.
GP surgery review: whalebridge-practice
Title: Receptionist have made me move practice
Rating: 1 out of 5
Visited: February 2022
The receptionists are rude here, with no people skills, little knowledge of how prescription processes work and contradict themselves multiple times in one conversation. One older lady told me she didn't need to tell me her name - who says that unless they know they've said things they shouldn't? I wasn't asking for her bank details. 

I feel like crap every time I talk to one of their receptionists, I'm actually going to move to another surgery now. I'm utterly fed up.

Please please please make the calls recorded, the receptionists wouldn't say half the stuff they do if they knew they would be held accountable.
GP surgery review: walnut-tree-health-centre
Title: Disgusting Customer Care
Rating: 1 out of 5
Visited: March 2022
Have to wait 30 mins plus to get through to reception, when you get through no one gets back to you, so you have to phone again, explain again. At no point is there any accountability, apology, or more importantly any care to want to actually help you. The phone was put down on me by reception. I factual and polite only to be disconnected. Poor poor poor!
GP surgery review: walnut-tree-health-centre
Title: Online service
Rating: 1 out of 5
Visited: February 2022
I had severe ear pain last night and couldn’t sleep so wasn’t awake between 7 and 9am. Please make one of the online hours later in the day. 
I’m an insomniac and rarely sleep before 3am
GP surgery review: walnut-tree-health-centre
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: January 2022
Despite having mental health problems that require attention it’s almost impossible to get an appointment. I’ve called at 8am and still get “sorry your call cannot be connected” other times I queue for 45 mins to be told no more appointment’s
GP surgery review: walnut-tree-health-centre
Title: Terrible Practice
Rating: 1 out of 5
Visited: January 2022
Terrible practice, you may as well not even try to see a doctor because you certainly won't get an appointment.  I really wish my vets took human patients, at least that way I'd have a chance of some form of healthcare.  They have abandoned the community they refuse to serve.  They have a new telephone system, which no longer lets you hold on, it just disconnects you with a 'your call cannot be connected' message.  At least previously you got to hang on for an hour while you worked your way through the queue only to be told at the end that no appointments were available.  Now you get nothing!
GP surgery review: king-street-surgery
Title: Thank you!
Rating: 5 out of 5
Visited: June 2022
Thank you to the female nurse that did my smear test today, having avoided them for nine years due to a previous bad experience she understood, put me at ease and talked me through the entire pain free procedure- a life saver quite literally!
GP surgery review: king-street-surgery
Title: Very helpful member of staff
Rating: 5 out of 5
Visited: June 2022
went to your Cater Street site on Tuesday 21st June in the afternoon to be greeted by a lovely young lady who not only took the time to listen to me but she dealt with my problem and managed to sort it out for me there and then. I did ask for her name but unfortunately I am not able to name her, so I would like to say Thank you to her for taking the time to help me and thank you to King Street for employing such a caring individual who goes the extra mile to help and after talking to some friends it turns out that they have also been helped by her,she is a credit to your surgery and should be acknowledged for it. It is such a shame that I am not able to mention her name but hopefully you will know who she is and give her the credit she deserves
GP surgery review: king-street-surgery
Title: Appalling GP surgery
Rating: 1 out of 5
Visited: May 2022
I have been at the surgery for almost a year and am shocked at the attitudes and conduct of both the medical and administrative staff. The phone line to book appointments is not fit for purpose. When you call at 8:30am you are often connected to the wrong surgery or business and not through to King Street Surgery. Today I held for 2 hours, I was 4th in the queue and then they terminated my call therefore yet again I could not book an appointment.  The online booking system only offers appointments too far in the future. The surgery clearly cannot cope with the number of patients they are signing up so should not be taking on patients without increasing staff and addressing their operational issues. On top of this they have had repeated issues in following basic prescription amendments from my Oncologist and a reluctance to refer to specialists when necessary. Worst GP practice I have ever been with.
GP surgery review: king-street-surgery
Title: frustrating
Rating: 4 out of 5
Visited: May 2022
24 5 22 i spent over 90 min on phone to make appointment for phone chat only to be told no more today. i know calls must be limtied, however is it not possible when all slots for the day have gone to say so on recorded message .D Ashman.
GP surgery review: king-street-surgery
Title: Poor
Rating: 1 out of 5
Visited: April 2022
It’s extremely disappointing service how on earth does one make an appointment 32 minutes on the phone and the a snappy we don’t have any appointments left 3 days in a row before I got an appointment this is really poor, how  do they expect the elderly to cope ,
They should get with it and also train the receptionist to not be aggressive they won’t tolerate it from patients so why should patients tolerate their rude manner
GP surgery review: king-street-surgery
Title: Amazing caring GP’s
Rating: 5 out of 5
Visited: April 2022
This practice is my elderly parents surgery.  Over the last 3 years I’ve had to use the frequently regarding both my parents I’ll health.  I have to say this is an amazing practice and I wish it was mine.  The Gp’s, reception, nurses and staff  go above and beyond to help in some very complicated situations.  Their repeat prescription line is so easy to use. Having a great surgery support me makes my life easier when caring for my parents. They take an interest and I feel they know my parents well both medically and personally. Keep up the good work!!!
GP surgery review: king-street-surgery
Title: Poor service.
Rating: 2 out of 5
Visited: January 2022
After receiving a text from a dr to ask me to book an appointment to discuss test results I was told you can no longer make appointments, I must phone every day. When I mentioned I booked one a few weeks ago the receptionist just said “that was then” how can COVID be blamed for not being able to book an appointment in a few days.   Really poor service and rude receptionist
GP surgery review: king-street-surgery
Title: Terrible
Rating: 1 out of 5
Visited: January 2022
Phoned to check my mum's sick note was ready. We'd already waited a week for it to be signed. My mum was admitted to hospital so I phoned to see if her sick note was done, I was told they couldn't tell me and my mum would have to phone. My mum was seriously ill in hospital and couldn't do it which I explained. I was then told to get power of attorney. The receptionist left me in tears, no compassion or help. Would not recommend this practice.
GP surgery review: king-street-surgery
Title: Poor Patient Service
Rating: 2 out of 5
Visited: January 2022
The lady who took my call was extremely short right from the beginning, she seemed in a bad mood and there was no common courtesy at all. For example I asked if I could make an apt to see the dr, she relied “no, I will book you a phone apt”. I accept that the GP’s are all maxed out and pushed really hard during the last two years, but if you have a policy of common courtesy that you expect from the public, you should show that and champion it yourselves to your patients.
Maybe she was having a bad day, but I guarantee most of the people calling are also having a bad day. I work in a hospital, I know that whatever I am feeling should be put aside for the benefit of patients and other staff. There was nothing at all to suggest she was caring, and the manner of her tone was really awful.
GP surgery review: king-street-surgery
Title: Miserable, rude reception staff
Rating: 3 out of 5
Visited: January 2022
Rang today to chase up a online consult from 4 days ago. Receptionist was rude, dismissive and totally miserable. I appreciate you're probably getting a lot of frustrated patients and experiencing high volumes of appointment requests, but as an A&E nurse myself (who is also under extreme pressures at work) I am never rude to my patients. Every doctor and nurse I have seen from this surgery over the years is fantastic. Your reception staff are doing them a disservice
GP surgery review: priory-gardens-surgery
Title: No response
Rating: 2 out of 5
Visited: May 2023
Been trying to get appointment to see doctor for over a year with no response as phone when told but all appointments gone try booking on line and surgery removed that service so when go into surgery told no appointments try phoning..staff don't really seem to care about patients..
GP surgery review: priory-gardens-surgery
Title: Never getting an appointment
Rating: 1 out of 5
Visited: May 2023
I have been with this surgery for many years and I cannot ever get an appointment nor have been ever seen by a doctor when I managed to get one for my child. I have been trying to get an appointment for myself after a couple of days of excruciating migraines and a blood vessel popping in my eye and after the second phone call I have been told I am not an emergency even though they didn’t even ask what my problem is and why am I calling. All they do nowadays is redirecting you to 111. Very disappointed
GP surgery review: priory-gardens-surgery
Title: Call back doesn’t work
Rating: 1 out of 5
Visited: May 2023
I called Priory Gsrdens at 8.28 this morning and took the option of callback. Now 20:19 and no call received. I have COPD and a nasty chest infection plus a fever. I have been in tears over the lack of service when I simply need a prescription for antibiotics. I’m sure they don’t want me turning up at their surgery early tomorrow with an infection but I feel I have no choice! The stress is overwhelming and I already felt sick
GP surgery review: priory-gardens-surgery
Title: Bad practice
Rating: 1 out of 5
Visited: April 2023
My wife tried 2 times today to make an appointment. 2nd time was told to try again on tuesday await of 5 days. She is suffering major back pain. Looks like only option is a&e.
GP surgery review: priory-gardens-surgery
Title: This Surgery needs to improve or be closed down.
Rating: 1 out of 5
Visited: April 2023
This surgery has to be the busiest surgery in the history of surgeries. They are so busy they get nothing done. You never get an appointment, a call back, or telephone appointments when you need them. You can't even use the so called walk in clinics.  Once in a while, they reach out to you and pretend they are interested in seeing you and talking through an issue or ailment and then boom; you come in as arranged and there's no space for you, or the slot has been cancelled or you didn't read the directions properly. There's always something you didn't do right...and the punishment is always the same. You cant see the GP. They have constantly complained about being shortstaffed, having phone issues, needing new practice nurses, sick GP issues, COViD issues...always a story/excuse for why their performance is bottom barrel level. At this point, this is just a terrible surgery whose main business has to be something other than treating people. And I sincerely hope the NHS is not paying them fees on my behalf because they should not. And if there ever was a competition about the worst possible medical receptionists in the history of medical receptionists,  I would enter those in the priory gardens in a heartbeat. They are not working to make GP surgeries more efficient...these ones are just determined that no one comes in to see the GPs...period. I find that sickening how they literally play God over peoples lives just to make themselves feel important. And they are constantly in a foul temper. All day every day. 

Right now there are huge challenges facing the health sector...but even within that context Priory Gardens Surgery still stands out as one of the most inefficient and most inhumane establishments I have encountered in a while. And that is saying something.
GP surgery review: priory-gardens-surgery
Title: Refusal to follow NHS guidelines
Rating: 1 out of 5
Visited: March 2023
Called on several occasions trying to get help with my asthma, following my action plan I needed an urgent appointment. Reception staff were very rude, refused to listen or help (expect me to wait call back at 8am the next day, or wait until the following week to see if there was an appointment for the asthma clinic). Asked for the practice manager to call, who did but paramedics were with me. Asked for several calls back from her, which have not happened!
Had to call out paramedics as asthma attack deteriorated,  needing nebulisers and steroids to get back under some control. (This could have been prevented if an appointment had been given). Called the next day to book a follow-up appointment, which NHS guidelines state needs to be within 48 hours, told the only appointment was in 8 days.
GP surgery review: priory-gardens-surgery
Title: very bad practice
Rating: 1 out of 5
Visited: February 2023
I had a high temperature, cold, chest infection, throat infection, and my eye was burning  (infection). I visited GP first week as I was not able to eat or drink at all due to tonsillitis and fever. I did not give any antibiotics only advised to buy over the counter eye drops and spray, I was coughing every minute and cough turned in to greenish color. also GP advised to rest for 10 to 12 days which I definitely needed. next week was very little improvement in my condition I asked GP for sick note because I was still not well and even able to walk started feeling dizzy due to I was not able to eat or drink since one week and I lost 3 kg weight in one week. GP was taking too long to give me a sick note and I asked for another appointment. they did not give me an appointment and every time when I call for the sick note, different people answered in a different way one says it takes a couple of hours to get it another staff said it takes 2 days to get and another staff says it will take 5 working days to get it and when I request 3 days early one staff said its too early to get it you have to request before 1 day. They have made me so muddled about my sick note. No proper answer to it and you can understand when someone is really not well and have to call 5 times a day to GP for asking sick note. this GP and Staff did not really helpful while I was not well and due to all this, they gave me mental stress.  not recommended this GP anymore.
GP surgery review: priory-gardens-surgery
Title: Busiest GPs I know!!!
Rating: 1 out of 5
Visited: February 2023
I have a two month old son almost three months and every single time I ring up for an appointment the nurses are not available that's if I can get through at all. When I do get through I find myself being patronised and made to feel like my worries don't matter and as a first time mum this triggers a lot of anxiety. I rang to book his second set of immunisations which I was told I had to do at his 8 week ones, only to find the surgery have gotten rid of there wait in the queue and call back system. What person is able to wait over an hour on hold??? People have things to do and the system should have never been gotten rid of, it's ridiculous I don't know any doctor's surgery that doesn't have this system
GP surgery review: priory-gardens-surgery
Title: Awful practice
Rating: 1 out of 5
Visited: February 2023
I have an awful chest infection and require antibiotics, l have spent 8 days and a total of 6 hours on the phone trying to get an appointment to no avail, why is this surgery taking new patients on when they can't see the ones they have already got, disgusting service,
GP surgery review: priory-gardens-surgery
Title: Awful Practice
Rating: 1 out of 5
Visited: January 2023
My 14 year old is currently under camhs and has been given a working diagnosis of having asd, I have been trying to get her a face to face appointment with a gp for a minimum of 3 months, but just keep getting fobbed of by reception saying I need to call back at a certain time, which I do then to be told theres no appointments. Called 111, Crisis Teams etc to be told I need a GP. I've tried numerous times to use enconsult, the system either crashes or go to Urgent Care needed to contact gp immediatley?? We've been to a&e recently because of an injury, they have said I need to see a gp?? Priory has been my family doctors for over 30 years and it is impossible to get an appointment.
GP surgery review: ivel-medical-centre
Title: Phone line doesn't work
Rating: 1 out of 5
Visited: January 2022
After finally digging up the courage to call my GP about my declining mental health I was greeted by nothing but a broken phone line. They open at 8.00 and by 8.01 anyone calling gets told They have rang an incorrect number. At 5.01 when they close the number miraculously fixes itself so you can be told by a recorded message to call again tomorrow.
Their excuses about why people can't get through are pitiful. They just don't want t to talk to patients.
GP surgery review: larksfield-surgery-medical-partnership
Title: Shocking service
Rating: 1 out of 5
Visited: January 2024
Takes an hour or more to get through.
They then tell you to goto a website to chase up.
But tell you the wrong button to click.
The receptionists don't listen to you, probably a training issue along with being overworked.

I find this surgery shocking and I can't wait to move house to try another surgery which will be better, there's no way anywhere else could be worse.
GP surgery review: stopsley-village-practice
Title: Can’t get through no appointments
Rating: 1 out of 5
Visited: August 2022
Had surgery and no appointments all week for changing! I have Been on the call for 35 minutes at number two and now number one and no answer! I need help my surgery has no turned into an infection and no one to help!!!!
GP surgery review: stopsley-village-practice
Title: Neglecting older people and not  allowed to complain
Rating: 1 out of 5
Visited: June 2022
My 80 year old mother had a blood test cancelled that she had been waiting for for ages because the nurse was sick.  Whilst appreciative of staff  illness she now has to join the bottom if the list again and wait.  When she rang to speak to the practice manager apparently 'you are not allowed'.  Having been with this practice over 45 years this is disgraceful and ageist.  Reception staff should be more empathetic and compassionate, not disinterested and uncaring.
GP surgery review: stopsley-village-practice
Title: Unreliable and unfriendly
Rating: 1 out of 5
Visited: June 2022
Never able to speak to aDr, even called from NHS 111 service. Unhelpful staff, unrealistic call time for Dr to call back if you are lucky enough. Do not recommend at all.
GP surgery review: stopsley-village-practice
Title: Improvement
Rating: 3 out of 5
Visited: June 2022
I feel that since my last review it's been easier to get telephone appointments towards the end of the week .The doctors are doing a great job and they are Compassionate and listen to you and do not rush you during your consultation. Issues discussed are followed through. A shout out to the receptionist who was really helpful when I rang on 30th June and tried her best to get me an appointment with a nurse she was lovely. The receptionists are always polite and helpful.
GP surgery review: stopsley-village-practice
Title: Not Fit For Purpose
Rating: 1 out of 5
Visited: May 2022
Getting through to this surgery is impossible . There is no queueing system and i redialed 39 times still didn't get through. This surgery is outdated it cannot cope with the growing population of the area. 
Stopsley needs a bigger practice not this shambles that we have to put up with presently.
GP surgery review: stopsley-village-practice
Title: Doing their best under pressure
Rating: 3 out of 5
Visited: April 2022
Very difficult to get through, but the last few telephone appointments have been supportive & informative and resulted in prescriptions and a referral for my condition. Staff have all been very helpful and friendly.
GP surgery review: stopsley-village-practice
Title: Worst practice ever
Rating: 1 out of 5
Visited: April 2022
Not only does this surgery still not have any face to face meetings, they also make it impossible to book any appointments. The telephone que is beyond a joke and basically makes it impossible to make any sort of progress and when you do get through you're told to just call back again in the morning. The reception staff are unhelpful and just seem to not want to help whatsoever.