janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: weald-view-medical-practice---hawkhurst
Title: Excellent service
Rating: 5 out of 5
Visited: October 2022
My telephone call was answered very quickly by a friendly and helpful receptionist. She arranged a test for me and I was receiving treatment within 24 hours. I am a new patient and very pleased with the service.
GP surgery review: weald-view-medical-practice---hawkhurst
Title: Poor Medical Practice
Rating: 1 out of 5
Visited: September 2022
Referals not followed through from recommendation of Hospital Discharge.

GP did not provide handover of medical care during their abscence whilst admitting me into Hospital.

GP does not provide full descriptive information of symptoms to allow investigations by Hospital to assist with diagnosis and medical treatment to aid recovery.

Relys on the method of Pain Prescriptions  rather than avenues of Recovery Treatment for long-term injuries.

Medical Documents not collaborated or provided to Hospital Consultants in time of long awaited appointments.

Emails to Practice Manager seeking advice  for assistance with raised issues, replied defensively rather than objectively.

Locum GP have acted speedily with medical investigations and medical treatment rather than Practice based GP.
GP surgery review: yalding
Title: Excellent care
Rating: 5 out of 5
Visited: July 2023
I had an appointment for my regular smear test today. Louise the nurse was fantastic, she put me at ease and i felt she really cared about me. She explained everything perfectly and went over other things with me too. Really pleasant experience, I didn’t feel rushed which I have sometimes in the past. Really positive experience, thank you
GP surgery review: yalding
Title: Exactly what the NHS should be
Rating: 5 out of 5
Visited: April 2023
A great practice..friendly, professional and proactive.Very lucky to be on their books .I can't speak highly enough of them
GP surgery review: yalding
Title: Amazing staff
Rating: 5 out of 5
Visited: September 2022
My mum and i both have various health issues and every member of staff from doctors to reception staff couldn't be more helpful. I hear people saying they can never get an appointment with a doctor at other surgeries but that has literally never been a problem even once, someone is always available, even if it's just a quick phone call with the on call doctor. We are supremely grateful to everyone who works here
GP surgery review: yalding
Title: Slow and unreliable
Rating: 2 out of 5
Visited: September 2022
I have been a patient for over 10 years and have noticed a decline in the levels of care/service over since the practice joined a larger group with significant deterioration over the last 12 months. Unless you phone up on the day you can't get an appointment within 10-12 weeks with your named GP for continuation of care and correspondence from consultants or referral letters are always with 'the secretaries' when you phone up leading to consistent delays in medical treatment. I appreciate GPs are under pressure in terms of workloads especially in the South East given number of patients to GPs, but sharing my experiences with friends Yalding seems to be worse than a lot now when it was one of the best. It might help if they move to using appropriate technology rather than the postal system.
GP surgery review: yalding
Title: Good practice but medication now 5 working days
Rating: 4 out of 5
Visited: September 2022
Nurses and Doctors are great but when I started prescriptions were ready in 2 working days and now it is 5 day even though displays in waiting room say 3, and the dispensary opens late so I cannot pick up on the way to work and this has never been communicated to patients. I hear a lot of people running out of medication.
GP surgery review: yalding
Title: Brilliant practice
Rating: 5 out of 5
Visited: January 2022
The team at Yalding are amazing. How many surgeries in the midst of Covid have sent messages or called all patients testing positive to signpost support? In the early days of the pandemic they were also coordinating volunteers to deliver medicines and food parcels to the vulnerable. This is typical of the team going above and beyond for patients. All staff are polite, respectful and caring and I have always felt safe and listened to. My GP has also made accommodations to make it easier to access support when my mental health has made that difficult. She's an absolute star. I literally wouldn't be here without her support. I can't recommend the surgery highly enough.
GP surgery review: whitstable-medical-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: December 2023
I have been using the services of this Medical Practice for around 5yrs now and have nothing but praise for the way i have been treated  and kept informed all of all aspects of medical needs and advice.The staff in my experience from Reception to any and all medical practitioners that i have been treated by have all been first class.
GP surgery review: whitstable-medical-practice
Title: Getting through a maze
Rating: 5 out of 5
Visited: October 2023
I recently required a catheter — something I have no experience of. The support staff at Estuary View took time to find out what I needed to do in way of support and made sure I was in contact with the urology suite for back-up. I’ve been with this GP practice for 13 years and can say that they are consistently helpful.
GP surgery review: whitstable-medical-practice
Title: Prescription Repeats
Rating: 5 out of 5
Visited: August 2023
Wish to express grateful appreciation for all the prompt attention given to my prescription repeats, since living in Seasalter from September 2019. I submit them via the Patient Access web site and in no time duly approved by the team dealing with prescription repeats, have whizzed my request approved to my nominated pharmacy.

Invariably I add a message of thanks, but felt I should drop in a more expressive e-mail.  

Additionally thank you for the early notice about the demise of our much loved pharmacies. It is such a loss to all in the community in Seasalter and Whitstable, affecting patients and medical staff alike. The workload during this unwelcome transition must have been very challenging, even overwhelming.
GP surgery review: whitstable-medical-practice
Title: Wonderful place
Rating: 5 out of 5
Visited: August 2023
I went last night with an overwhelming worry about part of a needle being left in my arm after it's withdrawal in QEQM....after a short wait I was seen by this lovely lady who listened to my story, she checked my arm and assured me there was nothing there...I can't tell you the relief it gave me, as a result I had a really deep sleep, first for ages....I'm sorry I didn't get your name but you are a Saint
 X
GP surgery review: whitstable-medical-practice
Title: Great Practise
Rating: 5 out of 5
Visited: August 2023
The situation from the minute I entered the main door was of politeness and courteous of which I was directed to use the screens to enter my details (assisted by a member of the staff) 
Later I was examined by a clinician who's name I have. Her understanding of my small leg problem was attended to in a most professional manner, and the end result I was assured was well diagnosed of which my thanks were given
There is no doubt in my mind "I'm  better"  Many thanks.
My previous visit at Estuary View (2022) was the very same treatment of a small heart situation, excellent. 
I shall be registering soon.
The entire building was beautifully clean and very efficiently run.
The view from my treatment room was outstanding.
GP surgery review: whitstable-medical-practice
Title: Outstanding care
Rating: 5 out of 5
Visited: July 2023
I was booked in for a hysteroscopy procedure and was extremely nervous. The staff went above and beyond to make me feel comfortable. I honestly cannot praise them enough. I have had procedures at private clinics before - this was by far a better experience!
GP surgery review: whitstable-medical-practice
Title: happy experience
Rating: 5 out of 5
Visited: June 2023
I saw the Doctor this morning after having been in pain all through the night, absolutely great, kind, compassionate, helpful, and above all thorough, I felt happier afterward. I have always had Great Service from this practice, good friendly staff all round.
GP surgery review: whitstable-medical-practice
Title: Fantastic service
Rating: 5 out of 5
Visited: June 2023
I saw this doctor a few weeks ago and have another check-up soon. I was very impressed by her caring, thoughtful and patient nature. She really is a credit to your team. Not only did she take the time to listen to my queries, she made me feel incredibly at ease and made it a pleasure to be at the doctors.
GP surgery review: whitstable-medical-practice
Title: Kind staff
Rating: 5 out of 5
Visited: May 2023
I came in this morning with a suspected broken foot and was immediately given a wheelchair. 
I was seen quickly and had an X-ray which confirmed a fracture.
The nurse I saw was really lovely and gave me pain killers. She also fitted me with a special boot.
This is a really friendly place and the staff are all smiling, despite being run off of their feet. 
Thanks for looking after me.
GP surgery review: whitstable-medical-practice
Title: Amazing Practice
Rating: 5 out of 5
Visited: May 2023
I visited last week for a small procedure. All the staff are so friendly and professional from the reception team through to Dr's and nurse . I was seen very quickly, hardly had time to warm the seat. My procedure was done on the same day as going to see the Dr, this saves everyone time and must save the NHS money too by doing everything on the same day. An amazing and efficient practice, if only Romney Marsh could have such a wonderful Dr's service and practice. Thank you all.
GP surgery review: heathcote-medical-centre
Title: Brilliant Practice!
Rating: 5 out of 5
Visited: December 2023
Brilliant GP (he called me yesterday and he called me again today)
Brilliant District Nurse (she visited me yesterday)
Brilliant reception ladies (always super kind and super caring)

In my opinion Heathcote is without doubt the finest GP practice that i have ever encountered.

Thank you Heathcote Medical Centre
GP surgery review: heathcote-medical-centre
Title: Great care and service
Rating: 4 out of 5
Visited: August 2023
The diabetic care I receive from both Drs and nurses has been excellent. The receptionists are professional, friendly and extremely helpful.
GP surgery review: heathcote-medical-centre
Title: Worst system ever for booking an appointment
Rating: 1 out of 5
Visited: July 2023
The receptionist are not friendly, compassionate and helpful.
They designed to make it as difficult as possible until you give up to get an appointment.
GP surgery review: heathcote-medical-centre
Title: Hanged up the phone, always closed , busy
Rating: 1 out of 5
Visited: June 2023
I have been with the practice for over ten years. 
Throughout I have known all the reception staff to be rude. This is year I thought the practice was improving, however slowly have I realised this not to be the case. 
I work at East Surrey. Last Tuesday I drove to the site instead of phoning or going online. Everything is online but not online (never any slots to book) and I am at work 8.30am when the slots apparently open so I can only phone message or walk in post 2pm.

On arrival the doors were closed this was around 2pm and I buzzed the reception, another gentleman approached and he too called in dropping a letter. I was told abruptly they were closed. I understand lunch is 1-2pm. The gentleman explained in all of the 20 years he had been there he had never seen anything like it. 

I went home without resolve. 
The next day I was at work my symptoms worsened and I told my colleagues that I tried to see my GP but they were closed for no stated reason. They directed me to A&E Gp services. 
I saw an on duty GP within 45 minutes. 
I was observed with low oxygen levels and put on antibiotics.
On another case; 
I have since called today for a follow up appointment requested by a Dr at A&E for my daughter.

On the phone I was number 2 for 20 minutes. I got through eventually but again the receptionist didn't acknowledge my request just said try 8.30am tomorrow as they were closed I explained that the time is inconvenient for me and before I could get an answer she hung up the phone. 

...think this says it all.
GP surgery review: heathcote-medical-centre
Title: Efficient friendly service
Rating: 5 out of 5
Visited: December 2022
I think it’s important to praise where praise is due! People are too quick to give feedback on bad experiences and just carry on when they receive excellent experiences. I want to share the excellent service. The lady on reception was attentive, helpful, friendly and did all she could to assist me. I am extremely grateful. I believe in being respectful and understanding to the pressures people are under, in all jobs, and you will receive respect and understanding in return. Thank you Heathcote for your services. :) x
GP surgery review: heathcote-medical-centre
Title: Reliable practice
Rating: 4 out of 5
Visited: December 2022
I couldn't get through to normal pharmacy so receptionist transferred my prescription to Walton Pharmacy and requested urgent signing which was done immediately.
GP surgery review: heathcote-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: November 2022
As a family we have been with the practice for many years. All very positive for the first few years but has slowly declined. After a recent accident I tried to get my daughter an appointment with a GP as a follow up to an A&E visit, only to be given an appointment with the nurse (no disrespect meant but required a DR). I explained that she needed to see a DR but was refused, so they have left a 12 year old girl in pain and having to return to A&E to get the problem dealt with. This is not the first time we have had little to no care and will be leaving the practice as soon as possible.
GP surgery review: heathcote-medical-centre
Title: Lovely receptionists and great service
Rating: 5 out of 5
Visited: November 2022
I went this morning and saw a lovely young man . He was very informative and exceptionally helpful.
I would be happy to see him anytime.
Thank you
GP surgery review: heathcote-medical-centre
Title: Great help
Rating: 5 out of 5
Visited: October 2022
Today was superb. I advised the reception staff of my issue and they resolved in and then called me less that 10 min later to say it was done.

Excellent super helpful and quick when I needed it.
GP surgery review: heathcote-medical-centre
Title: Efficient practice with kind, professional staff
Rating: 5 out of 5
Visited: September 2022
After virtually no contact with Heathcote Medical Centre for several years, I have recently needed to have a lot of dealings with GPs, nursing and reception staff. Without exception, they have been helpful, kind, professional and efficient and I cannot praise them highly enough. The pressures on all medical and related staff are huge at the moment, but this practice has helped me at every stage of my diagnosis and treatment and for that, I am truly grateful.
GP surgery review: longcroft-clinic
Title: Impossible to see a GP
Rating: 1 out of 5
Visited: November 2023
I have had 4 appointments cancelled with this surgery, with no explanation other than‘unforeseen circumstances’. I am not sure what is necessary to see a doctor. I have been in pain for a year and have had no tests or advice. Frustrating and hopeless.
GP surgery review: longcroft-clinic
Title: Great Service
Rating: 5 out of 5
Visited: July 2023
From my perspective Longcroft Clinic has improved a huge amount. The appointments I have had recently were all on time and carried out by friendly and professional people. Whatever has changed keep it up.
GP surgery review: longcroft-clinic
Title: Excellent reception
Rating: 5 out of 5
Visited: July 2023
I went into the surgery today to get an appointment for my wife. 
I could see that they very busy (the surgery was full) the receptionist 
went out of her way to help me due to the slots being full but the receptionist managed to get my wife an appointment with the nurse later in the afternoon.
I really really thank them for trying all the means possible and finally getting an appointment.
Excellent receptionist and well done the Longcroft.
Thank you.
GP surgery review: longcroft-clinic
Title: What a improvement
Rating: 5 out of 5
Visited: June 2023
Longcroft was poor..the receptionist were rude, discussed patients outloud and some of the Dr's were the same. Patients were just an inconvenience.
In the last 6 months there has been a huge improvements.
Receptionist are polite and do what they can to help.
Dr's and Nurses smile and great you and are interested in you.
A welcome change..long may it continue
GP surgery review: longcroft-clinic
Title: Thank you Longcroft Clinic
Rating: 4 out of 5
Visited: January 2023
My mum In law is new to the practice and was asked to provide blood pressure readings. The lovely receptionist assisted my relative taking the reading and alerted the nurse when the reading was high. She was then seen promptly by the nurse and referred on to the nurse practitioner who persuaded my reluctant mum in law that she needed to go to A & E.  Everyone was really kind and caring and all worked together. Thank you Longcroft Clinic for all your help.
GP surgery review: longcroft-clinic
Title: Professional practice
Rating: 5 out of 5
Visited: December 2022
I went in person to book my appointment with a kind and efficient receptionist.  The doctor was  sympathetic and instilled confidence. Blood tests were booked and a prescription issued immediately which was waiting for me at the chemist. The ensuing blood tests were taken easily by a kind nurse.

Every member of staff  was efficient and made me feel valued.
GP surgery review: longcroft-clinic
Title: Long delay
Rating: 2 out of 5
Visited: December 2022
I had an appointment with a nurse for removal of one stitch for a biopsy. I waited for 45 minutes and for most of that time the reception was empty. It took 2 to 3 minutes for the stitch to be removed.  No antiseptic wipe was used before the stitch was removed, no reason or apology was given for the long delay which was totally disproportionate  to the length of time taken to remove one stitch painfully.
GP surgery review: longcroft-clinic
Title: Dereliction of duties
Rating: 2 out of 5
Visited: November 2022
I phoned the practice at 08.30 for the on call GP to phone me regarding my mother. I stated to call on my mobile. The landline was phoned when i was out. I re phoned at 16.00 to reiterate i required to talk to the GP. No GP phoned me.
Mum required antibiotics and steroids for a chest infection. I have the same and live with her.
The next morning mum's condition worsened and 111 was phoned resulting in mum going to hospital to lay on a trolley for 10 hours to be discharged with , guess what, antibiotics and steroids.
How much does an ambulance, hospital admission for 10 hours cost? Not to mention mum's,93, unpleasant and uncomfortable experience physically and mentally.
All could have been avoided with a GP phone call .
GP surgery review: longcroft-clinic
Title: Very Satisfied
Rating: 5 out of 5
Visited: October 2022
I went to the practice on Monday expecting to be faced with delays in seeing a doctor and generally an unhelpful attitude. This was not the case I was dealt with in an efficient, helpful manner and came away with various wheels in motion to satisfy my needs.
I thought it necessary to write this as the Clinic is probably under severe resource constraints and regular criticism can be unhelpful and demoralising.
GP surgery review: longcroft-clinic
Title: Fantastic care and dedication
Rating: 5 out of 5
Visited: October 2022
Over the last year or so, while going through some health problems, I have been very impressed by the care from a particular young doctor who always goes out of their way to make sure I am OK, phone me when I need to discuss something and make suggestions to improve my care.  I am grateful for this dedication.
GP surgery review: nork-clinic
Title: Good experience
Rating: 5 out of 5
Visited: January 2024
I rang this morning dead on 8.30, the call was answered in about 30 seconds, arrangements were made for a doctor to ring which she did about 9.30, an appointment was made for 11.30. Couldn’t believe how easy it was after reading some reviews on this site.
GP surgery review: nork-clinic
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
I have received excellent pre and post op care from doctors, staff and especially the nurses at the practice over the last couple of months, I cannot praise them highly enough
I have been a patient here for over 20 years and they have dealt with every problem I have had proficiently even during the pandemic and for that I am very grateful
GP surgery review: nork-clinic
Title: exceptional service
Rating: 5 out of 5
Visited: February 2023
My  83 year old Mother who lives in Maidstone is visiting this week and has taken ill with a virus. I phoned this morning at 8.30am was asked to complete a temporary registration and got a return call by 9.30am confirming that a doctor would call this morning. Doctor called 11am to discuss symptoms and spoke to my mother even asked if we required a paramedic. We picked up a prescription 30 minutes latter. Thank you.
GP surgery review: nork-clinic
Title: A very caring G.P. Practice.
Rating: 5 out of 5
Visited: February 2023
Following a recent health issue, I feel I would like to leave this Review to show my gratitude for the very conscientious, friendly care which I received from the whole team at Nork Clinic.  Knowing how stretched our NHS is, it was very reassuring to be assessed promptly and to receive the correct treatment,
The receptionists, being the first port of call, are always very helpful and caring and this is exactly what a patient needs.
Thank you to everyone who helped in my recovery.
GP surgery review: nork-clinic
Title: Shocking service
Rating: 1 out of 5
Visited: January 2023
Tried to get a doctors appointment urgent for our daughter on Wednesday 04/01 - nearest slot was Sunday 08/01. she also needed some blood tests and the next available date was Wednesday 11th Jan - a repeat prescription was handed in on 28/12/2022 and when I went to pick it up on 05/01 it wasn’t at the chemists - on visiting the surgery to ask why  I was told the doctor would like to talk to her about the prescription! - Inundersatnd why but why had no-one called her yet? Bear in mind we were phoning to make an appointment and we’re delayed by 4 days yet the doctor wanted to see my daughter - due to the infection we thought she had and confirmed by a private doctor we are now at Sunday08 Jan when she has had blood tests got a new prescription and had three days of tablets all before what would have been her first appointment at Nork  clinic today Sunday the 8th. She would have been very poorly had we not gone private at a considerable cost that is not finished yet due to the follow up appointment to discuss yes discuss the blood test results as my daughter has deficiency in certain areas and a proper reading explained to the patient may help them change their diet as an example as opposed to hearing ‘ your results are ok’ - I know about the pressures and I empathise but this whole sequence of events is very sad and I am losing faith with Nork clinic wherw I have been a patient for nearly 30 years - finally I was going to fill in a form to ask what injections are required for a family trip to Thailand in April but your form is not available at weekends !?