janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: gp-at-hand
Title: Basic services not adequate
Rating: 1 out of 5
Visited: April 2023
Due to my health problems and the side effects of my medication, I cannot make it to a face-to-face appointment on time. I tried to come to appointments around 5 times and they always sent me home! I was misdiagnosed at first, instead of thyroid problems with headaches on both sides and swollen lymph nodes and thyroid gland in my neck, they diagnosed me with tmj! Still, I had blurry vision, which she didn't ask about, but it was noted in the previous online appointment by which was this face to face appointment initiated. I noted the hoarse throat and a cough. As I often have brain fog, I don't remember everything, or just can't focus at the meeting, the doctor didn't ask me questions, that later in the consultation notes of this appointment, their answers were only assumed and then obviously wrong. It is better to leave the consultation notes blank, then just assume the answers. Due to this misdiagnosed appointment I had to travel across London around 5 times just to have this neck and eye exam.
I tried to come in the morning but due to my problems I can't simply make it. The next free slot was in the evening before 6pm at Canary Wharf. Since I was not well that day and it was rush hour, I was stuck in traffic. I arrived 13 to 15 minutes late. When I entered the clinic before 6pm, I saw the doctor leaving. I was flagged as a no-show just for a few minutes! I showed up to every meeting, just late!
The receptionist rebooked my appointment for Easter Saturday morning + blood tests. Again, due to my problems I was late. I note that the clinic was empty, but they are sending me home again!!! I had at least the blood test. But no examination of the neck, eyes!!! Just because the doctor can't be a little flexible with the time. While the local Gp would keep me waiting for a while in waiting room and see me as soon as possible the same day! It looks like we are here for them, instead they should be here for us!
Someone like me who has multiple health issues and have med's side effects can't get a proper face to face appointment and then I never seem to get a proper treatment!
I keep this GP at Hand because of the one doctor. The only doctor who copies the patient's notes into the NHS record of the online consultation so there is no room for the notes to be tampered with or taken or edited just like that to maintain their diagnosis, apart of one doctor only!
GP surgery review: gp-at-hand
Title: 11 day lead time...
Rating: 1 out of 5
Visited: January 2023
I have a requirement for pain management with controlled drugs, which can only be prescribed by 'my' GP as they have access to records. Currently the next slot to speak to a GP is in 11 days time.
GP surgery review: gp-at-hand
Title: Dangerously bad
Rating: 1 out of 5
Visited: November 2022
During the past 2 weeks I have been trying to see a doctor to get a repeat prescription; two appointments were cancelled by the doctor 10 minutes after they were supposed to happen; one was 'running late' then didn't call, though the app told me they had tried to - this is a lie. I phoned the helpline and after a 1 hour wait spoke to someone who arranged for my prescription to be sent to my pharmacy; when I collected it, the prescription was wrong. I've now wasted many hours of my time waiting for appointments that didn't happen, rebooking, phoning the helpline and going to pharmacies, and I still don't have the correct prescription. This service is so bad that it is a danger to its patients who rely on it.
GP surgery review: gp-at-hand
Title: Fantastic turnaround times and really professional service
Rating: 5 out of 5
Visited: September 2022
I've been using Gp Aat Hand since 2018 and just wanted to leave a review on really good service recently.

Was able to book in a GP appointment for just 2 days time, that appointment identified I needed to be seen in person which I was able to book for just 3 hours time later in their very nice new vitoria clinic, and then was able to book in for an ECG after that same day as well.

The quality of doctors throughout was also very good, all professional, efficient, reassuring and friendly.  Great experience
GP surgery review: gp-at-hand
Title: Great but some issues
Rating: 4 out of 5
Visited: June 2022
I’ve been with GP at Hand since 2018, it’s definitely more convenient than a traditional practice. You can get a GP appointment within a few days, or ANP/prescribing pharmacist appointment the same day or next. 

I had one instance where I needed a same day appointment and there were none, so I called 111 and they said a clinician should be in contact with me some time today, but no one called me. Luckily I found a cancelled appointment and booked that in, but had I not that would have been unsafe. 

When tests are needed such as a urine, stool test, the clinician sends the pot to your house, but when it’s a UTI, what’s the point of testing 3-5 days later once I’ve taken antibiotics and my symptoms have gone? Most recently my stool test was requested more than 2 weeks ago and I’m yet to receive it, I have contacted the support team and was told this would be dealt with urgently, but it’s been a few days and I haven’t received anything. 

I also had some paperwork that needed to be done as requested from my local council, but it’s been more than 2 weeks and I’ve not heard anything. 

Imaging is done at St Mary’s or Charing Cross which is convenient if you don’t live around there. Most referrals I’ve been able to get to my local hospital, but physiotherapy went to St Thomas’. 

I’m pregnant and I do sometimes wonder if I should switch back to a traditional practice for my child, but I’ll see how it goes. 

The referrals I understand, but if the admin side of things and test requests (not blood tests) were more organised more efficiently I’d be more inclined to stay. My husband has been put off and wants to leave, but the issue with traditional practices is the long waiting times on the phone and delayed routine appointments.
GP surgery review: gp-at-hand
Title: Fantastic service
Rating: 5 out of 5
Visited: June 2022
After moving home last year, I discovered there are only two GP 'groups' in my area. Both of which had no online offering, forcing patients to sit in phone queues of up to an hour as they were '47th in the queue' (yes, that happened to me!) 

So, I switched to GP At Hand. It's a different world! No more waiting on the phone to be told by a stressed-out receptionist to 'try again tomorrow' like it's some kind of gambling-game (ahh better luck next time!). 

Appointments are available within a day or two at a variety of times. I can choose my clinician. I can see them at a time that suits, rather than just during work hours. It's amazing, and begs the question - if GP At Hand can do it, why can't other surgeries...? GP At Hand prove it's possible to provide a great GP service on the NHS. It seems that all that needs to be done is for other surgeries to join the 21st century...

I really hope that the nay-sayers in the media etc. do not manage to spoil this superb offering which provides a lifeline to patients like me. I have long-term mental health issues and it has been awful trying to manage them with the standard GP service over the years. I only wish GP At Hand had been available sooner.

Thank you, and keep up the terrific work!
GP surgery review: gp-at-hand
Title: Impossible to keep an appointment
Rating: 1 out of 5
Visited: May 2022
Initially I thought this was a great, convenient service and the first GP I spoke to was amazing. Unfortunately since then I've had GP appointments cancelled and rebooked with pharmacists without consulting me, and the appointments I have booked with pharmacists have not gone ahead. They were delayed by over half an hour, and on one occasion they rang 50 minutes late but the call only lasted 2 seconds. I did manage to answer one but it cut out straight away. The problem was not on my end - I asked a friend to call me to test it, and she had no trouble getting through. Honestly, I wouldn't be surprised if they only made the quick calls so the audit trail looked like they'd tried to get hold of me and couldn't.
GP surgery review: gp-at-hand
Title: Repeat prescription service
Rating: 2 out of 5
Visited: May 2022
On the whole this has been a good service, but when it doesn't work it is extremely frustrating. Today was my second attempt to speak to someone to have my HRT put back onto repeat prescription after being told by the ANP yesterday that she wasn't confident doing it because she's an A&E specialist and knows nothing about gynaecology. I waited for 40 minutes out of one of my precious days off  for the pharmacist to call me and then received an email saying I had missed their call and should let them know in future if i can't make an appointment. I am a nurse myself and understand that the NHS is under strain, but I feel furious at their dismissal of my wasted time and the fact that they have held me responsible for not being available. I feel helpless and frustrated that they don't care and i have no recourse. There seems to be no accountability from their side. It's impossible to speak to anyone. I have tried to get through to the customer services number and have been put in a queue for them to phone me back. So far i've been waiting for 90 minutes....
GP surgery review: the-lonsdale-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Great people through helpful we all know these are difficult times yet the doctors the staff are doing everything possible to help all
GP surgery review: the-lonsdale-medical-centre
Title: Thank You Lonsdale
Rating: 4 out of 5
Visited: September 2022
Despite the difficulties facing Lonsdale, I and my disabled partner have received wonderful care for over 40yrs. My partner has multiple health issues and has always been treated with great kindness: in fact he recently received a home visit from a delightful doctor. I would also like to mention the Over 75’s Helpline - the lady that answers is extremely professional and helpful at all times.
GP surgery review: the-lonsdale-medical-centre
Title: My nurse was just amazing
Rating: 4 out of 5
Visited: August 2022
I came for my 4th B12 shot and I don’t even have words how nice and welcoming my nurse was.
Shame I don’t remember her name. It was quick and painless. Thank you.
GP surgery review: the-lonsdale-medical-centre
Title: Flu jab
Rating: 5 out of 5
Visited: August 2022
Lonsdale Medical flu jab service was friendly and totally painless! Great communications, lots of available slots and the whole process was super efficient!
GP surgery review: the-lonsdale-medical-centre
Title: Excellent and accurate
Rating: 5 out of 5
Visited: July 2022
The doctor was very conscious.
He did his very best. He tried to help me to get the proper service.
GP surgery review: the-lonsdale-medical-centre
Title: I choose Lonsdale Medical Centre
Rating: 4 out of 5
Visited: June 2022
Although, in common with other GP practices, Lonsdale Medical Centre has been experiencing an extra high level of demand, coupled with staff recruitment issues, they continue to offer a good level of service.
At my recent appointment, I was relieved to see a GP I trust, who attended sensitively to my medical needs and made me feel safe.
GP surgery review: the-lonsdale-medical-centre
Title: Really Bad Experience
Rating: 1 out of 5
Visited: June 2022
recently moved to the area so had to switch medical practice and it is appalling. i have had an appointment with the same doctor twice who on both occasions was very dismissive of my chronic pain and offered very little solutions to help. completely lacking in any empathy and compassion, something I’ve never experienced at the old doctors practices I’ve been to previously. Nothing worse than feeling like your issues won’t be taken seriously by a medical professional.
GP surgery review: the-lonsdale-medical-centre
Title: Listening
Rating: 5 out of 5
Visited: May 2022
I like the way that the doctor considers all my concerns, reviews all my tests and shapes and overall plan
GP surgery review: the-lonsdale-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: May 2022
I am unable to make an online appointment for a telephone consultation.  The NHS app. states that this is because the practice has disabled the ability to access this feature.  I waited half an hour ion the phone to book fa GP telephone appointment.  Still no face to face appointments.  I have mentioned this inability to use the online system to 2 receptionists.  The first could see that this feature had been disabled and said she had fixed it.  Not true.  The second receptionist denied all knowledge.  I asked for the practice manager to sort this out and left my email.  That was 3 days ago.  No response.  This is a failing practice.  All the good doctors have left.  The practice is very badly run to the detriment of the patients.  I have no confidence at all in this practice.
GP surgery review: the-lonsdale-medical-centre
Title: Gone seriously down hill
Rating: 1 out of 5
Visited: May 2022
Unable to get through on phones for appointments, when you do get through and get one they call and cancel on day of appointment. Sent email 3 weeks ago still had no reply. Only contact them if you know you will be unwell 3 weeks in advance. Too many patients registered with no capacity to provide to the ones they had originally.
GP surgery review: albany-practice
Title: No continuity of care
Rating: 2 out of 5
Visited: January 2023
Each appointment or review is with a different person. There is **no** continuity of care. As a healthcare professional specialising in quality and outcomes I find this very worrying
GP surgery review: albany-practice
Title: Excellent service
Rating: 4 out of 5
Visited: January 2023
I have been receiving treatment for an eye condition at Moorfields Eye hospital since Aug 2021, which was when the surgery checked me for high blood pressure cholesterol & diabetes which can the cause of my eye condition. I emailed the surgery about getting these checked again and within 11 days the test were authorised, blood taken an analysised and I have the results. Very pleased
GP surgery review: albany-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Excellent service, felt comfortable and relaxed during appointments. Doctors and nurses listen to our health problems and give good advice, they take action immediately and respond well if further action needs to be taken
GP surgery review: albany-practice
Title: Local
Rating: 4 out of 5
Visited: January 2023
It was  confusing as to whether this was telephone or in person - usually  timed are in person and tephone are much vaguer  (usually am/pm

The interview was fine

There were some  difficulties communicating  simple requests to reception.
GP surgery review: albany-practice
Title: Good practice
Rating: 4 out of 5
Visited: January 2023
Good doctors just some time issues with the appointment or waiting time the rest all good and I do recommend it to friends
GP surgery review: albany-practice
Title: Very pleased
Rating: 4 out of 5
Visited: January 2023
I was extremely pleased and relieved when my most recent call for an appointment was no. 1 in the queue, answered promptly and made for within two hours. I arrived, registered and was seen immediately. I cannot remember the last time this happened. Very pleased with the consultation and the follow up action. Thank you.
GP surgery review: albany-practice
Title: Very good service
Rating: 5 out of 5
Visited: January 2023
I needed a vaccination at short notice after injuring myself. On phoning I was offered an appointment the next day. At the  appointment my wound dressing was changed also, and I was given a spare dressing, as well as getting the vaccination, and helpful advice. This very helpful prompt action got me through a very stressful situation.
GP surgery review: albany-practice
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
My husband and I have been patients at the Albany Practice for many years and have recently noticed a marked improvement in accessing the surgery. Telephone calls are answered swiftly and an appointment with a GP can be made within a two week period. Receptionist staff are courteous and helpful and the nurses pleasant and friendly.
Our GP, Dr Rahman, is caring and patient with a calm and reassuring manner.
Overall we have no complaints and great peace of mind that the Albany Practice us within our easy reach.
GP surgery review: albany-practice
Title: Practice
Rating: 3 out of 5
Visited: January 2023
After having bloods done in November 2022, not having a follow up until Jan 2023, to then have to hwve another blood test to then have to wait a further 2 weeks for a follow up woth my gp.. icant blame the surgery as such as only heaving 1 surgery for so many people doesn't help. I think they need to look at follow up calls in a different way
GP surgery review: albany-practice
Title: Unprofessional, rude and uncaring
Rating: 1 out of 5
Visited: December 2022
I'm fairly new to the practice and I have to say that this practice must be the worst I've ever experienced in all my 47 years on this planet. Pretty much received rubbish service every time I've had any contact with this place - face to face aswell as via telephone. The reception staff are rude and simply don't care about good customer service, not sure if it's the same person I seem to get stuck with every time I've called, one of the young girls is ok. The Dr I saw seemed fine, however, after my check up there has been zero follow up despite what he told me it could be. I don't feel these people should be employed by the nhs, clearly they don't have the right attitude. Also I had full blood count done and the health care assistant first off informed me the entire borough does not have the small injections so I have to have a big one and it might hurt, obviously this scared me immediately and then to my horror I had a bruise the size of my entire forearm which was not only painful but black and purple lasting about 1 month. Awful experience.
GP surgery review: the-pinn-medical-centre
Title: Very good use of online and in person
Rating: 5 out of 5
Visited: August 2023
I had contacted the Pinn with queries about a new treatment I had been prescribed. I used the online system to explain the questions I had and asked for a phone call or an in person appointment. Within a few hours I was offered an appointment a few days later with the doctor who had first suggested my new medication. He took time to talk me through my blood tests I had had recently and the proposed treatment. The appointment gave me confidence to start the treatment and I feel reassured that the Pinn will monitor my progress and be on hand if I experience any unexpected problems. Everyone in the building was great, thank you.
GP surgery review: the-pinn-medical-centre
Title: Prompt triage and apt
Rating: 5 out of 5
Visited: August 2023
Delighted to be reviewed through Patches and to get apt same day.  It was with a nurse practitioner who called in Dct for additional view.  Result was clear  advice and pain relief.
GP surgery review: the-pinn-medical-centre
Title: Totally impersonal
Rating: 1 out of 5
Visited: August 2023
It feels as if the surgery has gone out of its way to avoid interacting with patients. The Patchs system is awful, unintuitive, and contradictory. It conflicts with the NHS app login, surgery reception are unable to help (allegedly) and the advice was to go on to Youtube to watch the instructional video. 
Sadly, I don't know when I'm going to be ill so it's hard to book an appointment in advance, if I can access the system. Its ridiculous that there's a booking frenzy when bookings open at 8am so chances are there are no spots available if you can get on.
GP surgery review: the-pinn-medical-centre
Title: Helpful and thorough
Rating: 5 out of 5
Visited: August 2023
Saw the GP today as suspected I had an ear/sinus infection starting. She checked everything and gave me suitable medication and I’m feeling better already.
GP surgery review: the-pinn-medical-centre
Title: Very good practise
Rating: 4 out of 5
Visited: August 2023
I made an appointment first thing this morning. I was pleasantly surprised and grateful that a GP could see me in the afternoon.
GP surgery review: the-pinn-medical-centre
Title: Accommodating my request
Rating: 4 out of 5
Visited: August 2023
Clearly a very busy and oversubscribed GP practice. However my last few interactions with them have been positive. I followed their process and was able to get appointments on the day for my kids. I arrived early and was seen on time. I didn't feel rushed and the last two GPs I saw very great with my kids. Thank you
GP surgery review: the-pinn-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: August 2023
Promt in replying and always request for senior doctors due to my ongoing health issues has always been fulfilled.
Patches is easy and efficient.
GP surgery review: the-pinn-medical-centre
Title: Efficient
Rating: 3 out of 5
Visited: August 2023
Filled in patches request and was able to see a gp the same day 
The dr was thorough and also referred me to a specialist 
No wait in the surgery and my prescription was ready the same day
GP surgery review: the-pinn-medical-centre
Title: Fast service
Rating: 5 out of 5
Visited: August 2023
I went through Patchs at 8:15 in the morning to book an appointment. By 11:15 I received an appointment for 85 minutes later and this was confirmed straightaway by a phone from Reception to check I had received it. I was seen by an extremely knowledgeable doctor who referred me straightaway to NPH for further investigation. An excellent service
GP surgery review: the-pinn-medical-centre
Title: Time for me.
Rating: 5 out of 5
Visited: August 2023
The Dr I saw took time and patience with me.  Demonstrating exercises to help me and giving me written notes on them.  I didn't feel rushed at all, he had time for me.
GP surgery review: victoria-medical-centre
Title: Difficulty with the service on multiple fronts
Rating: 1 out of 5
Visited: August 2022
The practice telephone system appears to work as ad-hoc.  When you can get through you are waiting a long time in a queue.  The line then cuts dead as you get close to the front.  Ring back and this repeats.  Head down to the surgery.  Only one receptionist with a long queue and they tell you to ring back on a Tuesday or a Thursday to get appointment.  You tell them you can’t get through.  They tell you to send an email.  You send an email and you get no response. Sometimes the surgery is little open but closed. They wont acknowledge they have a telecoms problem. In the lucky event you can get appointment, you can’t get an appointment with your regular doctor and the doctor tells you they have only 5 minutes.  The changes to the practice have not been properly consulted.  I am surprised none of this was picked up on the recent cqc.  In my view the practice has gone from best in the area to fairly average.
GP surgery review: victoria-medical-centre
Title: Good time keeping
Rating: 5 out of 5
Visited: July 2022
Good time keeping at the surgery unlike my old practice where doctors and nurses appointments can run extremely late and kept waiting,he the time keeping is good.
GP surgery review: victoria-medical-centre
Title: Friendly environment
Rating: 5 out of 5
Visited: June 2022
Very friendly environment at victoria medical centre and very welcoming front desk staff greeted me very warmly.