janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-vine-medical-centre
Title: Constant errors with monthly prescription orders
Rating: 2 out of 5
Visited: March 2022
For months I have been ordering my regular prescriptions, which I have been taking for many years, but there is ways something missing, I have emailed the surgery asking what is going on with no responce, my health is now suffering, and I feel totally let down, I have been with this surgery nearly 30 years, but the last couple of years or so I have seen a decline in service, I will not recommend this surgery at this time to others.
GP surgery review: snodland-medical-practice
Title: Excellent and very fast response
Rating: 5 out of 5
Visited: February 2022
Called into surgery.Receptionist took notes. I was triaged and called by GP within one hour. Given an in person appointment in 3 days. Similar response for a family member who was seen within 2 hours as vulnerable. Many thanks for the brilliant service when the practice is under so much pressure
GP surgery review: snodland-medical-practice
Title: Unbelievably terrible
Rating: 1 out of 5
Visited: January 2022
Drs who don’t even show any care or consideration even for the most sensitive of matters. Repeat prescriptions are lost or missed time and time again, every month it is a battle to get my medication before it runs out on the very last day despite submitting the request in plenty of time. Terribly disorganised and stressful. For someone who goes to this surgery with a serious mental health problem I can actually say that dealing with them can easily make me feel much worse rather than better. I will be changing Surgeries now I have reached the end of my patience with this appalling surgery.
GP surgery review: wateringbury
Title: The best practice I’ve ever been to
Rating: 5 out of 5
Visited: January 2022
I can’t praise this practice enough, they have given me confidence in the NHS again which I had lost at my previous practice, I’m sure every one will know which one it was.
They are kind, helpful and nothing is too much trouble.
GP surgery review: west-malling-group-practice
Title: Wonderful treatment
Rating: 5 out of 5
Visited: February 2023
I am a senior citizen and have had such great service from West Malling Group Practice that I feel I must give praise where praise is due. Since my accident last June I have been a "frequent flyer" and have received excellent care. All the receptionists are friendly and polite and helpful, even when they have to say sorry but........    The doctors and nurses are good listeners and very kind and reassuring. Obviously the back room staff must be very hard working too.
 I have had every test available and referrals to hospital departments where appropriate. I have family, friends and neighbours who are jealous of me! I know that not everyone is able to secure an appointment/triage call by queuing at 8 am or hanging on the phone for half an hour but at least this has always guaranteed me some help on the day and not all surgeries offer this. 
There is a lot of negative press about NHS surgeries so I think you should all be pleased with yourselves and carry on the good work.
Thank you.
GP surgery review: west-malling-group-practice
Title: Brilliant Experience
Rating: 5 out of 5
Visited: January 2023
I would like to shout from the rooftops about my recent experience with West Malling Group Practice. I went to the Dr with a concern and have been seen by a consultant and had an appointment with endoscopy within 6 weeks of me raising my initial concern. The speed of their actions have thankfully provided complete reassurance on this occasion and I am extremely grateful.
GP surgery review: west-malling-group-practice
Title: Great Reception.
Rating: 4 out of 5
Visited: January 2023
I would like to say how impressed I am by the helpful, willing and pleasant receptionist at the Kingshill surgery yesterday. Very much appreciated, thank you.
GP surgery review: west-malling-group-practice
Title: Quick Answer and Appointment
Rating: 4 out of 5
Visited: December 2022
Used call back facility and was able to get an appointment. Not the same day but the following day. Friendly service
GP surgery review: west-malling-group-practice
Title: Poor service
Rating: 1 out of 5
Visited: December 2022
I’ve heard nothing, but trouble. You can never get an appointment and the receptionist put the phone down on me and was quite rude
GP surgery review: west-malling-group-practice
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: November 2022
In queue to make an appointment for over half an hour. The call was disconnected when I got from no. 18 in the queue to no. 3. When I immediately called back, I was back to position no 1. Not impressed..
GP surgery review: west-malling-group-practice
Title: Problems booking online
Rating: 3 out of 5
Visited: November 2022
Hi, I’ve been trying to book an appointment online for a persistent cough that is getting worse. Unfortunately, when trying to book yep ask you what type of appointment put the only option is blood test? If you leave it blank you can’t make the booking??
GP surgery review: west-malling-group-practice
Title: Great Experience
Rating: 5 out of 5
Visited: October 2022
Booked my appointment online through the app so got to choose both date and time of my choice which was so helpful as i work full time. 
I turned up for my appointment and was seen within 5 mins of arriving. 
I found the doctor to be both helpful, informative and understanding as we talked through various options on offer to me, she also texted me later that morning some information and websites to read up on, these were really helpful.
Whilst there I also asked her about another small matter that i was a bit concerned about and she said she would arrange for me to have a scan. 
Pembury hospital called me the very next day to book in my scan.
I have to say from my point of view, I've received a first class service from the surgery.
GP surgery review: west-malling-group-practice
Title: Excellent care
Rating: 5 out of 5
Visited: August 2022
I called the surgery on Monday 8th August regarding problems in my left breast. A GP called me back within an hour and asked me to attend the surgery that afternoon. The GP was excellent and referred me for an emergency appointment at the Maidstone Hospital breast clinic. I received notification of my hospital appointment in the same week and attended the appointment today. After a thorough investigation including mammogram and ultrasound I have been reassured by medical staff that there is nothing abnormal. I am very grateful to all of the NHS staff who made it possible for me to be seen and assessed so quickly.
GP surgery review: west-malling-group-practice
Title: Can’t book online
Rating: 2 out of 5
Visited: August 2022
Why can’t you book appointments online? If you try there are only 2 choices, smear test or blood test. I had an X-ray last week and the radiologist said I have a fracture, got a message from the GP to say the X-ray is now at the surgery so could I book a telephone appointment. Went to to GP in person to book and the next available one is 3 weeks away. I hope the call won’t just be to say it is fractured, then I will request a referral and have to wait again for that
GP surgery review: bethesda-medical-centre
Title: Over An Hour In The Phone Queue
Rating: 2 out of 5
Visited: May 2022
I have been with this surgery for many years and my experience every time gets worse. I had a text recently to invite me for a diabetic mot so I phoned the surgery (was 19th in the queue) and got through finally after 43 minutes. Receptionist told me there are no appointments available at all and to ring back Monday. Rang today, was 20th in the queue, got to 10th after 27 minutes then got cut off. Immediately redialled was 17th so another 39 minutes later finally got through and the excuse was holidays and sickness of staff! Earliest appointment offered is 7th June. I have various other issues which are new to me and quite serious to get sorted. I cannot physically sit in front of my doctor I have tried for months and all I get is the offer of a phone call. I have had to pay £500 for an MRI as the doctor’s won’t refer me via the NHS and I am no further forward with knowing when I may actually get seen by a human so that I can get my mobility issue sorted. It’s such a struggle to get anything from this surgery I have rang countless times over the last few months with promises of ‘specialist’ treatment and got nothing so far. I am at my wits end, you can understand why people lose their patience, it really is quite disgusting. I would like to be able to sit down and talk to a GP who takes a real interest in your issues and does something about it. They don’t care
GP surgery review: bethesda-medical-centre
Title: Poor service .
Rating: 1 out of 5
Visited: April 2022
Rang 17.05 hrs .1st in queue 50 mins later still no one took the call ......Do you stop providing a Telephone service after 5pm as I see  a few complaints of no one answering the phones...is it your Receptionist not bothering to answer or is it Management not bothering to ensure adequate staff coverage .either way I am sure this does not meet the contract you hold with the NHS.
Will be forwarding my concerns ..... DISGUSTING and is not Good Practise
GP surgery review: bethesda-medical-centre
Title: Helpful receptionist and GP
Rating: 5 out of 5
Visited: January 2022
I phoned Bethesda to make an appointment this morning and the receptionist was helpful, polite and professional. I was very impressed. A GP phoned me within a couple of hours and listened to me, asked the right questions and was very helpful. Overall it was a positive experience and made me feel valued as a patient.
GP surgery review: northdown-surgery
Title: Worse it’s becoming
Rating: 1 out of 5
Visited: November 2022
I called the surgery on the 17/11/2022 at 10am and waited for a half an hour to try and book a pre bookable appointment to be told after getting through to call back Monday 21/11/2022 at 10am. I proceeded to call back on Monday the 21/11/22 at 10am and waited another half an hour to be told there was only a few issued and they are all gone I was then told to call back on Tuesday 22/11/22 got through after 15mins to be told they only do on the day. But I was then questioned by the receptionist why I want to see the doctor and I stated my care needed reviewing and she had the audacity to say you have a consultant appointment in January I told her I was aware of this and it’s the GP I need to see as they are responsible for my ultimate care. I work away and try to manage appointments on a Monday or Friday. I’m horrified to think that an untrained person now has the right to tell people if they can or cannot visit a GP very disappointed that I am led to write this!
GP surgery review: northdown-surgery
Title: Terrible Physiotherapist advice
Rating: 1 out of 5
Visited: September 2022
I was under the care of consultants who asked my GP to be referred to the physio at Northdown. The patient care I received was poor. I was told to not do any exercise contrary to what the consultant said. In general the lack of interest was appealing.
GP surgery review: northdown-surgery
Title: Unreliable practice
Rating: 3 out of 5
Visited: September 2022
My appointment was 30/9/22 at 11.10am which was booked by a receptionist who told me that by new rules that were in place I did not need to see a doctor and therefore she booked me in to see a nurse. This appointment was booked nearly a month ago and I am frustrated that upon going to the doctors I get called up to the receptionist only to be told that the nurse had told the receptionist that she couldn't see me about my HRT check! Why after this length of time this had not been spotted and an alternative appointment had been made really concerns me? As the endless amount of time is spent trying to get through to the doctors on the phone is astonishing! Also the fact that at the drop of a hat they pulled out a new appointment for me for Monday of the following week! I am upset that I was put in the position that I took out my frustration on the receptionist who is clearly not to blame! I am also feeling annoyed that because I had made time for this appointment and that the opportunity to have a break away from Saturday to Monday has now been ruined as I now need to make time for the appointment on Monday to make sure that I get my HRT that I need, so that I don't run out! At the surgery they had a trained nurse practitioner with regards to perimenopause, menopause and HRT. She was fantastic and seeing her on a monthly basis you knew you was being looked after and she cared! Sadly now that she has left the knowledge that anyone has at the surgery regarding perimenopause, menopause and HRT is zero, and the care and compassion is not there anymore! Believe me right now I feel that I would indeed love to transfer to another surgery if the opportunity arose, knowing that I would receive a better quality of service! This surgery staff certainly needs to be trained so that they can give the quality of care needed for menopausal ladies as it can be a very distressing time for us, I know that there has been opportunities for surgeries to receive free training for this. But they clearly don't put this as an important matter on the agenda!
GP surgery review: northdown-surgery
Title: tragic service
Rating: 1 out of 5
Visited: July 2022
I had an emergency appointment, lots of blood where it shouldn't be.
Dr was good, sent me for blood test and stool sample. submitted sample with wrong paperwork, (has 'Blood sciences on it, I assumed it was for blood test)
I discovered error and could not verify from pathology my sample was accepted. They told me they would tell my doctor or their receptionist. So I went back to my surgery and explained. I was told they were too busy to do that for me.
With the blood coming from there I was naturally worried and believed it should be investigated sooner rather than later. The only method of finding out was through the surgery, who were too busy to help.
So I am to believe receptionist are qualified to make this judgement?
We are asked to share info with them,why? I would have thought blood from my fundamental orifice was significant, as the public information films on TV would imply. To complain at the time just gets you thrown out, zero tolerance and all that.
GP surgery review: northdown-surgery
Title: Need to re-train receptionist
Rating: 1 out of 5
Visited: May 2022
One receptionist was dismissive and condescending. Practice manager needs to give extra training to this particular staff not to raise their voice and treat us like we’re beneath her. It was not even our fault that the appointment was messed up.
GP surgery review: northdown-surgery
Title: Having to review again
Rating: 1 out of 5
Visited: May 2022
Unfortunately I am reviewing this practice again because the practice manager is also not helping my issue. On the 08th of April a letter was sent from the out of hours doctor advising the Surgery to refer me to the orthopaedic clinic so I called on the 21st of April and a receptionist said the GP was on holidays and she would put a not on my file. So I called back Friday 06th of may and I was told I’m not a priority bearing in mind I cannot carry out my daily activities I’m in dire pain daily and a receptionist is dealing with my care. Apperantly the GP won’t be in until Thursday the 12th of May. I’ve an MRI scan report they also need to discuss and I really don’t know where to turn the lack of care for their patients is beyond me I will be contacting my MP next if this is not sorted I shouldn’t have to wait this long with lack of response snd a receptionist triaging this is not what I signed up for in this surgery.
GP surgery review: northdown-surgery
Title: Poor appointment system
Rating: 2 out of 5
Visited: April 2022
Tried to book an appointment as requested by my doctor and told to contact surgery after 10 am went to surgery today at 12.30 to be told no appointment available even when I asked an appointment in two weeks time , was told at reception I had to book appointments at 10am yet on you website it says AFTER 10am and also told this by staff on the 4th April when I had a consultation with a doctor , have a dairy to complete and and consult with a particular Doctor now can't do this .
GP surgery review: northdown-surgery
Title: Glad to be a patient of such a great practice.
Rating: 5 out of 5
Visited: March 2022
Had unfortunately needed to visit Northdown Surgery on numerous occasions over the last few months. I was treated with courtesy and understanding by all the receptionists that I spoke to who did everything required of them and more to assist me. The doctor and nurses that dealt with my problems were really great. Thank you everyone.
GP surgery review: northdown-surgery
Title: Awful
Rating: 1 out of 5
Visited: February 2022
I try to minimize contact with the surgery in these hard days but the lowest standards I would hold them to are never reached. To book an appointment is difficult, or a telephone consultation, and whatever you ask for on the phone if you can get through at all seems to be impossible. My son was dropped from their list when he was sent to serve in Afganistan! He is with a better surgery now, there's a moral here.
GP surgery review: northdown-surgery
Title: Terrible and unhelpful
Rating: 1 out of 5
Visited: January 2022
I used to really rate this practice until lately. I have an issue with my neck and it’s not going away it’s worse it’s getting. I’ve had little support from my own practice. I wanted to see my GP on the 01/04/22 but was told I had to wait and go to the hospital. The hospital on the Saturday had very little interest in dealing with my issue. I  can’t sleep properly and the pain is impossible to live with. I was seen by a nurse tie weeks previously and sent for an ultrasound and again the person carry out the ultrasound had very little interest. This issue affecting my whole life at the moment  I have had this since December. I’ve done the right thing saw a physio and they advised me I needed to go and see my doctor. I am at my wits end where and what I do next.
GP surgery review: the-limes-medical-centre
Title: Really good practice
Rating: 5 out of 5
Visited: January 2023
I don’t really understand the poor reviews for this surgery. I’ve been registered for over 10 years and have always had great care. The E consult service is fantastic, I can add in my symptoms in my own time and then they call me back to discuss. The communication and service has always been great. It’s a very busy surgery with a great deal of people to deal
With and I think they are doing fantastically.
GP surgery review: the-limes-medical-centre
Title: Shocking Incompetence & Lies !!!!
Rating: 1 out of 5
Visited: December 2022
Knowing it takes 3 working days to complete a repeat prescription I gave the surgery a whole week just to make sure it was completed in time so that I wouldn't run out of tablets over the Christmas period, After a trip to the pharmacy to collect my prescription only to be told they hadn't received anything from the surgery I contacted the surgery and was told by the receptionist they would look into it and would call me straight back. An hour later with no return call I rang the surgery back (assuming i'd been forgotten) and was told by different receptionist that the prescription had been processed and was just waiting for the doctor to sign it at which point it would be sent straight to the pharmacy and was assured by the receptionist not to be concerned and that the pharmacy would be open on Christmas eve and she had put a note on to say that i needed the prescription today (friday 22nd). 
After going back to the pharmacy for the second time this morning to collect my prescription I was again informed that they had received nothing from the surgery which is now closed until after Christmas !!!!
The sheer level of incompetence of this surgery is nothing short of shocking not to mention the blatant lies from the rude unhelpful reception staff.
GP surgery review: the-limes-medical-centre
Title: Absolutely diabolical
Rating: 1 out of 5
Visited: December 2022
Tried to get my 10 month old a appointment for 4 days calling at exactly 8am on hold for 40 minutes to be told as usual no appointments available. They told me to phone 111 for a triage appointment which I done and was on hold for nearly a hour before I even got through to 111. Finally get through to 111 and can only book a phone consultation with a gp currently waiting for the call back that’s even if they do call back as the other day the never called back. I think it’s totally unacceptable to not be able to get a appointment especially for a child. The staff are at their wits end and depending on who you speak to just point blank rude and unhelpful and in the past have even just hung the phone up. Hope you have better luck than I have. This surgery has got worse and worse over the past few years I have never known it to be so bad and seriously needs some over hauling. I wish we had walk in centres near so I wouldn’t even have to bother with a gp
GP surgery review: the-limes-medical-centre
Title: How is this place still open!?
Rating: 1 out of 5
Visited: September 2022
This is not the first time I have left a review about this surgery and I’m sure it won’t be the last. This place is a joke. Phone at 8 in the morning to be waiting in the que for over an hour and then told there are no appointments and to make an EConsult, which I did and then have to wait two weeks more just for a telephone appointment to be told which can be any time between 8-6. Do they not think people work? The receptionists are rude and not helpful at all and just fob you off with “call back at 8 in the morning” this place is the worst surgery in Thanet. Stay clear
GP surgery review: the-limes-medical-centre
Title: Rude and unhelpful
Rating: 1 out of 5
Visited: September 2022
Is there any point in even writing a review for this place? Look at all the terrible reviews of this place, has anything been put in place or changed from all these bad reviews? No. Even when you go into the surgery where “apparently” no appointments are available, the place is a ghost town with two patients waiting to be seen!! So much for under pressure. This is just a lame excuse now. Sort it out Limes Surgery!!
GP surgery review: the-limes-medical-centre
Title: Incredibly poor access to medical care
Rating: 1 out of 5
Visited: August 2022
Obtaining an appointment at this surgery is almost impossible even for a child of 16 months and even if they are really not well. If you do manage to get a telephone appointment, you need to wait for a call back that day at any time and if you miss that call for any reason, there are is no prospect of being helped even if the doctor is still available. You are simply directed to 111 (who usually take more than 12 hours to come back even if the situation is fairly serious), the walk in centre 30 minutes away where wait times are in excess of two hours, or a and e where you could be waiting all night. Our medical system and GP surgeries are broken - you are left to resolve medical issues by yourself while trying to work and take care of a young child. There is no-one to help and when you speak to reception they have no resolution aside from "call at 8am again tomorrow" so that you can be subjected to the same ineffectual process again. You can't send your child back to nursery as you are not sure they are well enough but you still have to work. I am really not sure how people are supposed to cope and empathy for your situation is completely lacking from all those involved. The approach is simply "computer says no". So disappointing that this is all we can expect in a country with such advanced medical care. Even typing this review is pointless, as it is unlikely to be read and nothing will change. We are all completely powerless.