janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: leatside-health-centre
Title: Fantastic attentive service
Rating: 5 out of 5
Visited: August 2022
The online service is fantastic, the Gp/ practice respond quickly . Treatment is discussed with you. 
GP and practice staff are really lovely . I am very grateful for the service
GP surgery review: carn-to-coast-health-centres
Title: A great practice
Rating: 5 out of 5
Visited: January 2024
When go into the practice the every on are very helpful the doctor s are so quick to get back to as I have had a bad Gough the response was so quick I got my ex Ray and my blood test and scan with in 3days
GP surgery review: carn-to-coast-health-centres
Title: Useless
Rating: 1 out of 5
Visited: November 2023
I expressed concerns about side effects from a new medication, and asked for advice on whether to stop taking it. I told them I was unable to get an appointment with the prescribing psychiatrist for over a week.
After giving heart rate data from before and after starting the medication over the phone, which showed an almost 50% increase in resting heart rate, I was told a GP would call me to advise.
I later received a text telling me an increase in heart rate is a common side effect and to go to A&E if I felt chest pain.
That information is listed on the NHS website, I was looking for specific advice given the amount my heart rate had increased by. Total waste of time and tax payer money.
GP surgery review: carn-to-coast-health-centres
Title: Anti patient
Rating: 1 out of 5
Visited: November 2023
In accordance with publicised advice I asked for a psa test as I am a 64 Yr old man. I had to do a lengthy online referral and then received a reply saying a gp would ring me 7 weeks hence. I know this a routine thing but 7 weeks? When the gp rang it was not at the time and date stated so I could easily have missed it. He then went to a lot of effort to talk me out of having a test but finally agreed. I also pointed out that 7 weeks was way too long even for a routine call and he just moaned at me that he was having to work on his birthday. Whilst he had eventually agreed to my having a psa test he then told me there were no appointments for blood tests at the surgery for a long time so I've had to do a 40 mile round trip to get one done. We have been with the surgery for 30 years and have watched it degenerate from a decent service to one of pretty hopeless ineptitude where the patient is considered last. My reasons for saying this are not just confined to the above.  We have also experienced wrong diagnosis, excessive waiting times and a failure to refer my wife in a timely manner for an urgently required examination.  Everything with this practice seems to put the patient last. Truly an awful surgery
GP surgery review: carn-to-coast-health-centres
Title: Appointment wait
Rating: 1 out of 5
Visited: November 2023
Have tried to make an appointment was told I would have to wait for 2 weeks! When I said I was struggling to work because of the pain I was in was told to go to minor injuries if I couldn't wait 2 weeks
On the website states, an appointment would be made for you in person or on the phone within 'a few days'
They were not interested in how much pain I am in
GP surgery review: carn-to-coast-health-centres
Title: Excellent  service
Rating: 4 out of 5
Visited: November 2023
I walked into my surgery requesting a blood testing device (diabetic)
The ladies who attended were excellent and understanding. 
One was ordered and I collected it. 
The service offered me was very good. 
Thank you. 
Sean Chatterton
GP surgery review: carn-to-coast-health-centres
Title: A very caring
Rating: 5 out of 5
Visited: November 2023
Over the past few weeks l have been worried about my wife's health from my first phone call to the surgery and the quick response l received was first class and over the past days l cannot thank the surgery enough for their help and caring.Thankyou to all Of those involved.
GP surgery review: carn-to-coast-health-centres
Title: Fantastic surgery
Rating: 5 out of 5
Visited: September 2023
I cannot express my gratitude enough for carn to coast. After a previous negative experience with my young daughter elsewhere, my daughter was left terrified of the doctors and would refuse to be anywhere near one. However, thanks to the many clinicians who have dealt with her and cared for her since, they have helped my terrified toddler turn into a happy and excited child who is now happy to see a doctor and gets excited  play or draw with them. I cannot thank everyone here enough for their patience, understanding and empathy towards us. It really hasn't gone unnoticed and I will always be extremely grateful to everyone for this and the amazing staff.
GP surgery review: carn-to-coast-health-centres
Title: Unable to get drug review appointment in timely manner
Rating: 1 out of 5
Visited: April 2023
My dad saw a nurse as was very ill and they said not to worry it was just a virus. Six days later dad was in hospital feeling and getting worse. After a whole day in A&E including blood tests, identifying infection, an X-ray and a CT scan he was eventually sent home with steroids for 7 days. The discharge notes said he would need a drug review with GP before drugs run out (surgery confirmed they had notes when parents went to physically take notes in also following surgery accusing hospital of not sending notes previously). Unfortunately this surgery has made a telephone appointment for two days later that this resulting in a great deal of concern and stress for my parents. Surgery refused to address this when asked so parents sought advice from a pharmacist as they cannot trust this surgery.
GP surgery review: carn-to-coast-health-centres
Title: Not a very good clinical team
Rating: 2 out of 5
Visited: April 2023
The receptionists was lovely and really helpful. However, the clinical team aren’t. I had been x3 that month for the same thing but it was getting worse. Every time I went I was told it was “viral” and nothing to worry about. Was given numbing spray and left. Ended up going to MIU because I was unable to eat and was in pain and they referred me to ENT and both MIU and ENT said if I was given antibiotics the first time I went to the GP I wouldn't of been admitted to the Royal Cornwall Hospital. I understand that the GP’s and NHS are under pressure but it doesn’t give doctors a reason to blame it on a viral infection when it wasn’t.
GP surgery review: carn-to-coast-health-centres
Title: Cant see a GP
Rating: 1 out of 5
Visited: March 2023
Just the worst customer service I have ever had - A poor 7-page online appointment system that generates a short text message that you can't reply to, with little to no explanation of any course of action. One of the practice locations closed due to staff shortages but never reopened.  In trying to get an appointment with a GP  I've been told to use the GP walk-in Centre at the hospital...no reason just push me somewhere else! Hopeless!!
GP surgery review: praze-an-beeble-surgery
Title: one of the top ten in cornwall
Rating: 5 out of 5
Visited: May 2022
been at this practice for the best part of 20 years i had a cut on my head for a long time but did'ent heal up went to the pactice for my blood test and doctor told me i should get it checked out ,to days later got a phone call to say go to hospital this coming sunday two days later was in hospital for cancer on my head,
GP surgery review: atlantic-medical-group
Title: Great Practice
Rating: 5 out of 5
Visited: July 2023
Great Surgery, Polite, patient and helpful staff. Always willing to listen, help and advise. 
Nothing is too much trouble ...if you need help they will always do their best to accommodate you. Would definitely recommend.
GP surgery review: atlantic-medical-group
Title: Great out of hours service
Rating: 5 out of 5
Visited: July 2023
Seen at the new Saturday morning drop in session.
Waited a minimal time, seen early and quickly by a kind doctor who actually listened to my request. Excellent service, such a relief to be able to see someone and not have to rely on 111
GP surgery review: atlantic-medical-group
Title: Grateful
Rating: 5 out of 5
Visited: June 2023
Having had several dealings with this surgery or the past couple of months, I feel that we are extremely fortunate to have such a well run practice with excellent doctors, nurses, and health care assistants .Over the past couple of months  I have had telephone consultations and face to face appointments, all of which gave the same high level of care. Thank you very much to all the staff at Atlantic Medical Group for providing team work at the highest level.
GP surgery review: atlantic-medical-group
Title: Prompt out of hours consultation
Rating: 5 out of 5
Visited: June 2023
I was able to see a doctor on Saturday morning. After a brief phone consultation I was invited in and seen within 15 minutes. My problem was quickly diagnosed, treatment effected and a prescription issued. All very efficient.
GP surgery review: atlantic-medical-group
Title: Great Service
Rating: 5 out of 5
Visited: May 2023
From Reception Team to Clinicians 

All very helpful, and i felt very reassured when i left, 
Great Team
GP surgery review: atlantic-medical-group
Title: Horrible experience.
Rating: 1 out of 5
Visited: December 2022
I've been with this practice for years and have had non-stop medical gaslighting from numerous GP's. I have been denied referrals, medications and diagnosis', they have messed up prescriptions, referrals, sick notes, you name it. 
I honestly feel like I cannot tell my GPs what is going on as I know ill be gaslit. It's impossible to get an appointment and there is no online econsult which is horrible as someone with anxiety. 
Being chronically ill I rely on a good relationship with my GP but unfortunately, alverton constantly miss the mark. Please avoid this surgery. I'll be leaving.
GP surgery review: atlantic-medical-group
Title: Atlantic Medical Group ruining local health care
Rating: 1 out of 5
Visited: June 2022
Registered at Newlyn, live in Newlyn but sent 8 miles up the road to another surgery because it suited the Atlantic Medical Groups Business Model. The amalgamation of the practices means the patient gets a worse service. Full of admiration of the Front Line NHS staff but really really have a low opinion of the business/administration side of things.
GP surgery review: atlantic-medical-group
Title: Record keeping/communication issues
Rating: 1 out of 5
Visited: January 2022
On several occasions have found the wrong information on my records, 2 birth dates. There have been breakdowns in communications issues, I have been sent text messages that do not apply to me. On requesting repeat prescriptions certain life saving items have been withheld. I joined the PPG to raise these issues but was told in no uncertain terms that the issues I wanted to raise could not, would not, could never happen. And yet they had. So I was more or less called a liar. I think these issues are safety issues, but there seems to be no overall oversight of the administration. I no longer feel safe with this practice.
GP surgery review: marazion-surgery
Title: An amazing practice!
Rating: 5 out of 5
Visited: December 2023
The whole team at this surgery are brilliant. I have had to bring my daughter in twice over the last few months to see a doctor and both times they have been so efficient and caring, they go above and beyond. Thank you!
GP surgery review: marazion-surgery
Title: Prompt and professional service
Rating: 5 out of 5
Visited: November 2023
Staff are very professional and act quickly.  When you do not know what is wrong with you, but are aware that something definitely is, it is very reassuring that the surgery staff do their utmost to work quickly and positively.  Tests and appointments dealt with promptly and always with a smile;  staff are very courteous and professional.
GP surgery review: marazion-surgery
Title: Outstanding practice
Rating: 5 out of 5
Visited: November 2023
I have the pleasure of collaborating with Marazion Surgery in a professional capacity since 2018. 
From the reception team to the GPs, everyone has consistently demonstrated a high level of politeness and professionalism. The staff members are always willing to go the extra mile to ensure that my colleagues and I receive the necessary support. Phone calls and emails are answered promptly and the communication is outstanding. 
The organisation and execution of appointments and vaccinations have been commendable, and the practice nurses and GPs are delivering very person-centered healthcare. All matters are dealt with promptly, contributing to a seamless and efficient collaboration.
I am thankful for the dedication and excellence displayed by the Marazion Surgery team and appreciate the positive impact they have on our community.
GP surgery review: marazion-surgery
Title: Thank you Marazion team
Rating: 5 out of 5
Visited: October 2023
We had covid and flu jabs at the same time.  It was well organised with a constant flow of people going through.
All the staff were pulling together to make things happen.  There was a positive atmosphere and the staff were pleasant and friendly.  We feel lucky to have the vaccine.  Thank you.
GP surgery review: marazion-surgery
Title: Flu and COVID jabs
Rating: 5 out of 5
Visited: October 2023
Just had my combined flu & covid jabs for 2023. Very good and swift, friendly service. Well organised conveyor belt style. Took less than 5 mins from arrival to exit (via the back door!)
GP surgery review: marazion-surgery
Title: Very helpful receptionist
Rating: 5 out of 5
Visited: October 2023
I attended the surgery on 14th October at 10.30 for my flu and covid jabs. Whilst there I enquired about some test results I was waiting for. 
The receptionist was extremely helpful, friendly and professional and I left the surgery feeling that I had been really looked after.
GP surgery review: marazion-surgery
Title: Covid and Flu injections
Rating: 5 out of 5
Visited: October 2023
Both my husband and myself had our jabs this morning.  We were in and out in less that 10 minutes.  All the staff were very friendly and helpful.  Thank you
GP surgery review: marazion-surgery
Title: Excellent service.
Rating: 5 out of 5
Visited: April 2023
My wife and I went for our Covid injections and we were dealt with quickly and efficiently.  Everything was explained to us and we had amply opportunity for questions.  At no time did we feel rushed.
GP surgery review: marazion-surgery
Title: Amazing practice
Rating: 5 out of 5
Visited: February 2023
The past 7 months have been incredibly scary and tough following 3 operations after being diagnosed with a high grade malignant tumour. During this time I have spent quite a lot of time either visiting the practice or having over the phone appointments and the amazing doctors, nurses, ladies on the desk, in the pharmacy, behind the scenes, all the staff have been just incredible. Nothing has been too much trouble and they have gone above and beyond with caring for me. Thank you all so much.
GP surgery review: marazion-surgery
Title: Waiting time with no concept of having a child
Rating: 3 out of 5
Visited: February 2023
I managed to get my 2 year old daughter an appointment, we waited in the waiting room for an hour before we were seen, no one came to us to apologise or explain why our app was late. I went to reception within 45 minutes and they said the doctor was running late. Must of been 15 people who came and went in that waiting room and we were the last ones to leave. The waiting room was empty, why couldn’t another doctor help our doctor by taking on some patients. When we finally saw the doctor, there was no apology and my 2 year old was far too tired to experience someone to examine her so had to leave.
 I’m sad to say this but really poor service and the doctor looked too tired to engage with my daughter to make her feel comfortable.
As I was leaving I had to hold my tears in
GP surgery review: stennack-surgery
Title: Lovely vaccination experience
Rating: 4 out of 5
Visited: September 2023
Me and my brother went into get our MMR vaccines. The lady and her trainee who provided the vaccines were lovely and made me feel comfortable despite my fear of needles. They also provided us with other vaccines that we needed, which stopped us from having to come in again at a later date. Both ladies were lovely and made the experience a pleasant one despite my fear of needles.
GP surgery review: stennack-surgery
Title: Bike Parking would make a difference
Rating: 4 out of 5
Visited: July 2023
Very happy with the overall service I received from staff. In advance of my visit I checked the website and Bike Parking was listed but on arrival there was nowhere to safely park and secure a bike on site, I had to go elsewhere in Town and come back. There was promotional material promoting healthy life styles, making positive changes and increasing exercise on site. Just a few simple bike hoops and an area for bikes would make a difference. As a community we need to help promote active travel and I think surgeries should help by just making basic facilities available for those trying to not use a car.
GP surgery review: stennack-surgery
Title: Friendly caring staff
Rating: 5 out of 5
Visited: March 2023
We had a wonderful experience of care whilst attending the MIU on a Friday evening with my son. The receptionist and the nurse practitioner we saw were warm, friendly and very caring and professional throughout and went the extra mile to look after my son. I am very grateful and would highly recommend and praise the care we received
GP surgery review: stennack-surgery
Title: Incredible practice
Rating: 5 out of 5
Visited: January 2023
As a community, we are so lucky to have this GP practice. I have had countless interactions with the Stennack Surgery over the years, mainly for family members and occasionally myself, and I am always impressed by the care they deliver. The receptionist are absolutely delightful and they never fail to be kind, understanding and super helpful. The clinical staff are wonderful in all these ways too and they respond to any needs diligently and swiftly.
I am not one for leaving reviews, but I really have to commend this Practice on their high standards and timely response to patients needs.
GP surgery review: stennack-surgery
Title: Excellent care provided
Rating: 5 out of 5
Visited: September 2022
I have had problems with my legs and saw a young doctor who was very thorough in his examination of me and very clear in his expalnations both of what my condition might be and what treatment he was first recommending.  I have nothing but praise for the way I was dealt with.
GP surgery review: stennack-surgery
Title: Amazing Service
Rating: 5 out of 5
Visited: March 2022
Fantastic service from this surgery.
I suffered serious and deep cut to my hand while passing through St Ives with my work. With some urgency I required treatment to the wound and was treated with utmost care, professionalism, speed and consideration from all the staff I encountered. It was a slick and efficient service I received and I was treated with genuine care. The staff put me at ease and they were very friendly, just the sort of service and reassurance you need when you are hundreds of miles from home and I am truly very grateful.
GP surgery review: st-austell-health-group
Title: Unsatisfactory
Rating: 3 out of 5
Visited: December 2023
Results of bone density scan communicated to me by my GP only by text message (no reply system) giving me no opportunity to ask any questions. Also discovered I had never been given results of a previous scan 5 years ago, to which this was a follow up. I am therefore unable to see what changes have occurred, if any. I should have been offered the chance to speak to a GP. I should also be offered the results of my original scan. I'm unable to find these on the practice online system. I'm reduced to asking chat gpt to explain the jargon and stats in my recent results. It is very difficult to contact my real GP as the phone system is generally completely clogged and I get cut off. This has caused me significant anxiety.
GP surgery review: st-austell-health-group
Title: cant book an appointment
Rating: 1 out of 5
Visited: September 2023
Well I have just spent a lovely 30 mins of my time trying to book an appointment online, apparently with what i put on the online forms i have to be booked into see the phyiotheropists service , this is without a consultation from a dr, its not an ongoing ailment, its new.I am getting sick and tired of not being able to walk in or call for an appointment, i cannot remember when the last time I was offered a face to face appointment. St Austell has to be one of the worst practices here in cornwall.
GP surgery review: st-austell-health-group
Title: Takes too long to approve repeat prescriptions!
Rating: 2 out of 5
Visited: April 2023
For some reason the gp has been taking longer and longer to approve my essential monthly repeat prescriptions. You can only put in a request after 21 days, you only get 28 days supply and the gp takes up to 9 days! to approve the same meds needed every month. by the time the chemists who seem to be just as slow get the meds i have been over a week without anything! terrible
GP surgery review: st-austell-health-group
Title: Fantastic service
Rating: 5 out of 5
Visited: November 2022
Within five days, starting 28 Nov 2022 I had three telephone conversations with the reception team, one call back from my GP, an appointment with another doctor, and some tests run by a nurse.  In every case I was treated with respect, kindness, efficiency and patience.  I wish to compliment every single person I dealt with, especially in these very difficult times.  Thank you all for the great work you are doing.
GP surgery review: st-austell-health-group
Title: Risking people’s health
Rating: 1 out of 5
Visited: October 2022
I wish I could change to another Drs surgery but sadly the only way to do this is moving house! Engaged tone all day & then 46 mins to be told no appointments available. The new online contact service does not give relevant options. 
How can it be so difficult to get medical care?
GP surgery review: st-austell-health-group
Title: Extremely disappointing and unprofessional
Rating: 1 out of 5
Visited: September 2022
I fully appreciate how stretched and understaffed the NHS are at the moment.  However, this post comes after a myriad of issues, telephone calls, online forms and emails.  I have been trying to get help with my skin for years, I have found the online system not fit for my purpose, as I'm sure it may help some people but no someone like me who works all week.  I am unable to have my phone on loud whilst at work.  As the call can come at any time over a period five days, rarely do I manage to pick up the call.  Unfortunately, on several occasions of requesting a call via the online system, no call came over the five day period.  The difficulty is when you have any degree of complexity, having to reiterate the situation, symptoms (which can change) can amounting to different diagnosis or treatments.  I today was spoken so crassly and unprofessionally by a GP I was initially taken back.  Then decided it was something I could ignore.  I usually place abruptness or sharpness as someone having a bad day.  This was not just a bad, this GP had a dispicable attitude, which unfortunately means I've had to raise a complaint.  They were rude, insulting towards my profession and even when I burst into tears they did not seen interested.
GP surgery review: st-austell-health-group
Title: Exceptional care provided by nurses.
Rating: 5 out of 5
Visited: July 2022
I have my leg wound cleaned and dressed twice weekly. The nurses are very helpful in explaining what they are doing and although the pain is quite bad at times they all do their best to cause as little pain as possible. All the nurses offer exceptional care whilst carrying out their duties.