janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hazeldene-house-surgery
Title: Extreme professional
Rating: 5 out of 5
Visited: February 2022
I can’t speak highly enough of the staff and doctors at Hazeldene house. The reception staff are sensitive and professional when assessing needs via the appointment system. The care l have received from the doctors in the practice has been first class .We are lucky to have this practice in such a small village. Thank you to all at Hazeldene house.
GP surgery review: hazeldene-house-surgery
Title: 7 month - non diagnosis
Rating: 1 out of 5
Visited: January 2022
Following 2 telephone consultations, 1 blood test, 1 trial medication a two month wait for vial availability and now a 2 month wait for an external apointment, I have now been trying to get a diagnosis for a painful condition for 7 months.  How long must a patient suffer before a physical examination will take place?
GP surgery review: horsefair-practice
Title: Inefficiency at Horse fair practise
Rating: 1 out of 5
Visited: May 2022
Friday May 21st 2022 16:14
After sitting on hold for 45 minutes I decided to call in person to Sandy Lane Practise,  two ladies on reception ignored my presence and did not look up from there keyboards with neither an acknowledgement or a greeting, after 8-10 minutes the lady on the keyboard asked me if I wanted help????? Er yes ..I had letter from hospital that needed forwarding to my G.P. she could not tell me who the said G.P. is. I also was asked by a previous G.P. to embark on a new course of meds for my dangerously high blood sugar and return for consultation and follow up bloods ..reception typist told me to call o Monday morning and speak to bookings !!!! I find the service has nosed dived and patients are no longer a priority or treated with respect
Disgrace. Should my health deteriorate further I will hold you responsible .....are receptionists now unable to give appointments, have they had any customer service training , or told to use manners ? I think not ...very rude young lady on the reception desk this pm.
Shame on you Horse Fair Practise , I have been a patient for 30+ years and seen many changes ...the present state of your operation is embarrassing to say the least, inefficient and dangerous for really sick patients.
Take Heed You could give Telford and Wrekin a run for the money
Abysmal service all round .
GP surgery review: sandy-lane-surgery
Title: Great care and support
Rating: 5 out of 5
Visited: January 2023
A very positive experience with the surgery. Went for a test which I was dreading and the nurse was superb. She was professional and efficient but most of all kind and caring. She explained everything that would happen and gave me the time I needed to cope with the procedure. She did so with compassion and humour and I am so grateful for her skilled nursing. Thankyou
GP surgery review: sandy-lane-surgery
Title: Where are they?
Rating: 2 out of 5
Visited: December 2022
Opening hours confirmed as 8am to 8pm, on a Tuesday. Ring at 4pm, closed.
Promised prescription to be sent to pharmacy that has antibiotics we need, not done.
GP surgery review: bilbrook-medical-centre
Title: Fantastic introduction
Rating: 5 out of 5
Visited: June 2022
I am a new patient and I am so impressed with how the reception staff and Gp have dealt with my request. I was in need of a urgent prescription for pain relief which I take regularly and the staff went above and beyond to ensure my registration was processed as quickly as possible and I had a prescription for what I needed. A call back follow up was arranged with ease especially as I needed to change it. I had emails with communication so I knew what was happening and courteous staff. 
I have experience of being a practice nurse and I am so relieved and happy to be with a practice that cares. 

Thankyou
GP surgery review: claverley
Title: Outstanding service
Rating: 5 out of 5
Visited: September 2023
The surgery has improved beyond recognition. Staff are polite, attentive to individual needs, and efficient.
GP surgery review: claverley
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2023
Over the last 18 months I have seen significant improvements across all aspects of delivery. Including the professional, and importantly, the kindly, timely and helpful way staff deal with those needing help and advice.
The doctor(s), nurses and others who work at the sharp end of delivery are professional, caring, understanding and highly skilled within their specialism.
Well done and thank you.
GP surgery review: claverley
Title: Professional, organised and helpful
Rating: 5 out of 5
Visited: August 2023
Personally the surgery has been very positive and quick in supporting my health needs. As a member of the claverley village good neighbours' scheme I have found staff extremely helpful and efficient with a range of queries. Waiting seems to be a thing of the past as all appointments I have attended for myself and with others have been on time. Thank you.
GP surgery review: claverley
Title: Poor
Rating: 1 out of 5
Visited: May 2023
Thought I had a appointing with a doctor to examine a lump on my testicle. Had the exam, he couldn't find the loop and appeared to be googling what to do. Turns out he was a pharmacist.  Referred me for an ultrasound at the local hospital. Being utterly unconvinced I saw a specialist privately, who found it, not cancer and no ultrasound required.
GP surgery review: claverley
Title: Fantastic practice
Rating: 5 out of 5
Visited: April 2023
I phoned at 10.15 this morning , phone answered immediately and got appointment for 11 o’clock and given antibiotics for nasty chest infection, brilliant service and people
GP surgery review: claverley
Title: Doctor on never ending holiday
Rating: 1 out of 5
Visited: February 2023
I went to the surgery and asked when the doctor that runs this practice will be available only to be told he is still on holiday and no one knows when he is coming back.
Little wonder so many people comment they cant get an appointment.
What is he getting paid for?
GP surgery review: claverley
Title: How do you ever get an appointment?
Rating: 1 out of 5
Visited: February 2023
After having the Flu and Covid in quick succession, I now have a chest infection I just cannot move.
I have tried to get an appointment but as usual no luck.
I am told to ring the next day at 2 o'clock to see if there is an available slot. 
So this puzzles me. If there are no slots available, how many times do I have to be told I cant have an appointment?
Furthermore, how man calls can be answered at 2 o'clock? If I call and got no answer because someone else is booking the emergency appointment, then I cant get an appointment!
I would question how many GPs you have on duty each day. Is that a question you are willing to answer?
Whatever the answer its clearly not enough any more.
When the previous doctor managed the surgery, you could always get a same day appointment, but then there was at least 3 GPs on duty every day.
Disgusting unhelpful uncaring service.
GP surgery review: claverley
Title: Extremely disgusted.
Rating: 1 out of 5
Visited: April 2022
My daughter visited who already suffers with depression anxiety and fibromyalgia. The appointment was originally made to discuss depression and anxiety but after making the appointment she developed a nasty chest infection. On seeing the GP she discussed her depression but when mentioned she now also had a bad chest infection was told he could only discuss one thing and if she still had the bad chest next week to ring up again. What a waste of time. So she’s got to wait for it to get even worse then ring to make another appointment probably to be told there’s no appointments for a fortnight instead of just dealing with it there and then and saving everyone’s time. She has enough to deal with anyway with other problems so to be sent away like that was absolutely disgusting.
GP surgery review: dale-medical-practice
Title: Exceptional service
Rating: 5 out of 5
Visited: October 2023
I am still in shock at the amazing service I received.  Beginning with the receptionist who connected me to the right person who could deal with my issues.  I got an appointment the next day with the physiotherapist.  This lady was amazing. She listened and sorted out appointments straight away.  E rays, health and well being, hospital and got in touch with gp for pain relief.  Many thanks.  I am a new patient having recently moved to the area.  I must also add that the practice is spotless.  My husband has also seen a GP and was very impressed with the service.  Many many thanks.
GP surgery review: featherstone
Title: Very angry
Rating: 3 out of 5
Visited: October 2022
I went to the health centre today  to collect a blood pressure monitor i was told to collect it at 11-o clock  onwards ,i called in at 11-20  i was still sitting there half an hour later . In my opinion this is very bad practice  and i for one will not tolerate this treatment .It seems to me they couldnt care less how long you sit there waiting that is very bad and should not be allowed .
GP surgery review: gravel-hill-surgery
Title: Usually good but deterating
Rating: 4 out of 5
Visited: July 2023
I was seen last week by an asthma nurse,
With an asthma flair up after a cold.GIven the ususal prednisolone tabs .8 to be taken per day for 7 days.after one day I had to reduce to 6 because of severe acid reflux.Then after 4 days of the reduced no of tabs and my asthma not improving I tel 
The surgery in the morning  to ask if for the remaining two days should I go back to 8 tabs a day.the receptionist said she would ask the nurse to ring me.
6 hours passed and no call.When I rang again I was told she had no capacity in her clinic to spare the time to ring.! Was told to ring 111 .I am very disappointed  as I only wanted a 2 min call for that advice. 
Surely she could have spared 2 mins to advise, or was she ever given the message in the first place. the receptionist couldn't 
Be bothered to ring personally  he just messaged.I am always polite to these receptionists, but unfortunately some of them do not return the respect.
GP surgery review: gravel-hill-surgery
Title: A great experience
Rating: 5 out of 5
Visited: February 2023
Recently visited for my cervical smear test. The nurse was so friendly and made me feel so at ease for a sensitive appointment. I have only been registered at Gravel Hill for over a month due to a house change and I have been so impressed by all services. Super polite reception staff, caring and proactive doctors and nurses. I’m really so impressed with this service
GP surgery review: lakeside
Title: Excellent service and friendly staff
Rating: 5 out of 5
Visited: November 2023
Very efficient and friendly staff and nurse 
Appointment was on time 
Flu jab given and didn’t even feel the neddle go in
GP surgery review: lakeside
Title: Great doctor
Rating: 5 out of 5
Visited: January 2023
Fantastic service and reassurance when doing blood tests as its a big phobia of mine. The doctor I have had both times in the past 3 months has been superb and he's really settled me down and helped. Thank you.
GP surgery review: lakeside
Title: Amazing service
Rating: 5 out of 5
Visited: November 2022
I called up after 9am to get an appointment, and was offered one that day over the phone, this was then followed up with a face to face with a GP just half an hour later, he then followed up that with a text and 2 referrals.  incredible service, but this is typical of the service I have received over the last 30 plus years.  All of the staff are compassionate and empathetic and nothing is too much trouble.  I can not thank them all enough for their support.
GP surgery review: lakeside
Title: Amazing practice
Rating: 5 out of 5
Visited: October 2022
Amazing and friendly staff. It’s very easy to get an appointment. Special mention to the nurse as she has been extremely caring and so helpful.
GP surgery review: lakeside
Title: Doctors Brilliant Admin Staff Aweful
Rating: 3 out of 5
Visited: September 2022
I have experienced the good and the bad of the NHS. The Doctors at the surgery have been brilliant. The admin staff have been dreadful and will.say anything.just to get you off the phone. Everything that have told me will happen in the last 3 working days has not happened. There is no.logic or sense to anything they say and they behave live robots just reading scripts and not listening to a word the patients are saying. 
The final straw today I went I to the surgery to be told just go home the Doctor will call you in the next hour. Three hours later no call everyone has gone home.
Seems this is a mirror of the whole NHS, Doctors and nurses brilliant. Admin and management useless.
GP surgery review: russell-house-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: April 2023
We have a great GP, receptionists are understanding and helpful and the nurses are brilliant. Location of the surgery is so much better, disabled facilities and parking are great. 
Thank you to all the staff at Russell house Surgery
GP surgery review: birches-head-medical-ctr.
Title: Unhelpful staff
Rating: 3 out of 5
Visited: December 2022
I came into the surgery to book an app and was told that there was none available til next week which I said was fine, I said could it be after 4 because of work to which I was told it was not possible and would have to phone on the day. Why is it that patients with work commitments get penalised when it comes to making appt.
GP surgery review: norfolk-street-surgery
Title: Reception
Rating: 3 out of 5
Visited: July 2023
Fortunately I do not have to ring for GP often the odd occasion I have in the last 12 months I find reception. Staff quiet abrupt and not empathetic god help those who are feeling really poorly to have to contend with attitude as well as trying to get an appointment it’s very disappointing
GP surgery review: norfolk-street-surgery
Title: Couldn't fault it!
Rating: 5 out of 5
Visited: May 2023
Absolutely landed on my feet with these doctors, been a patient there for 4 years and every single time my issues (both mental and physical) have been taken very seriously and the staff have been polite and considerate, each time I have been fit in at late notice or have been able to get in the following day! Made my fella sign up here too!
GP surgery review: norfolk-street-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: June 2022
Been a patient here for around 7 years now and always got treated promptly and professionally even at short notice. A great team of staff- receptionists, doctors and nurses. Can’t fault the service. Were even great during lockdown when I needed an appointment.
GP surgery review: prima-care-surgeries
Title: Amazing Practice
Rating: 5 out of 5
Visited: January 2022
I’d been in contact with 111 the night before as we the Public have been told to use.
Still no returned Drs call at 8am even though initial clinician had advised I needed to speak to a GP within an hour.
I explained to the receptionist and she advised it would be better having a Face to face consultation, which she booked.
The Receptionist was amazing and treated me with care and empathy as I was exhausted from the pain.
I saw the GP and again was outstanding listening to my concerns and advised on treatment and tests .
I can’t Thank this amazing Team enough.
I understand everyone is under pressure but I’m grateful I managed to get seen in my own practice.
Very tough and trying times for everyone at the moment.
Stay safe everyone 
I can’t thank you enough.
GP surgery review: belgrave-medical-centre
Title: Worst GP practice in the city
Rating: 1 out of 5
Visited: January 2024
It is nearly impossible to even get through to this practice, especially if, like me, you work.
Usually, after being told you are caller number 37, you eventually get down to caller number one, after this, the phone simply rings, no answer, no message.
I haven't seen a doctor for years, no issue with the nurse, but seeing my GP, would be nice, just occasionally.
I am in the process of leaving this practice as there really is an absence of care or even interest in the patients.
GP surgery review: belgrave-medical-centre
Title: Can’t fault it
Rating: 5 out of 5
Visited: December 2023
Never had a problem with this surgery , rang today got a face to face for my son on the same day - short wait on the phone line , pleasant reception and kind Dr who saw my son and printed out additional information for his condition.
GP surgery review: belgrave-medical-centre
Title: Not very good
Rating: 5 out of 5
Visited: October 2023
I have an implant for last 20 years +.contraceptive implant. It ran out June 2023.yoy have them in for 3 years then change. I also have a b12 deficiency which if un treated can get quite poorly. Needed tht at doing around the same time. Every 3 months unless needed more which sometimes in very low you need more. I'm 47 years old. I don't want no more children I've had 4 im too old now. I'm still waiting for both, even though I'm ringing all the time to get appointments, calling in to the doctors keep getting told no one there to do it. only recently joined this surgery but am looking to find another for my family. My health isn't great. This has effected my mental health quite drastically. To the point I'm under the Sutherland center & other agencys now. 
So for them reasons and others I haven't mentioned I would not recommend this surgery.
GP surgery review: belgrave-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: June 2023
It's nearly impossible to get an appointment, the hated call at 8am simply doesn't work. After 8am I am usually travelling to work so can't stay on the phone, after this I am at work and can't expect to stay on a personal call at the office. If you're lucky enough to get through, there will be no appointments, unless you are prepared to wait up to 7 weeks!...my daughter has a health concern which is worrying her. We have tried multiple times to get an appointment out of school hours, to no avail, when we did finally get an appointment after calling 111 and being directed to the out of hours doctor, the nurse was quite patronising and sent my daughter off without conducting any examination, as directed by an out of hours GP. My daughter now has to visit A&E as her condition has become a serious concern, which is completely unacceptable. Whilst I understand that everybody is busy, GP's surgeries are there to provide care to all patients at the point of need. This is a terrible practice, which does not provide basic access to health care for it's patients. I would urge anybody who may be considering registering with this practice to go elsewhere.
GP surgery review: belgrave-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
I have always experienced great service from the surgery. From receptionists, nurses and doctors.
Highly recommend
Thank you very much
GP surgery review: belgrave-medical-centre
Title: NHS free is a joke with this practice.
Rating: 1 out of 5
Visited: November 2022
Typical events last week.
1) need Ed an appointment to explain Hospital review.
Was given on for 5 weeks time.
2) Phoned for appointment, after about 15 minutes I was still number 4. Cut off waiting.
I phoned 5 minutes later, still number 4 in the queue, put phone down.
3) Phomed back using Receptionist 0 number. Number 3 in queue, this time I wen fairly quick to number 1. Phoned started to ring the extension, this is as far as it got held on for at least 10 with no reply. Then the  phone just cut off.
I handed the cost of my phone calls to the Doctors for the previous month, it came to £24+, this is the NHS free. Looked at previous months it was roughly the same.
As I live on the state pension this is a very expensive deduction most months.
My wife is now quite Ill on top of my many medical conditions. I will be trying to get her an appointment first thing tomorrow.
Added to trying this I have two hospital appointments late morning and a earring appointment in the afternoon, these were made with the phone being answered almost immediately.
GP surgery review: dunrobin-street-medical-centre
Title: Awful attitude
Rating: 1 out of 5
Visited: January 2022
Receptionists are condescending and rude, which makes you feel anxious to even call for an appointment. I've been with this practice for years and anything to do with mental health is handled appallingly, anything to do with physical health is handled atrociously. Avoid at all costs!
GP surgery review: glebedale-medical-practice
Title: Good Service As Always
Rating: 5 out of 5
Visited: June 2023
I emailed for an appointment for my elderly mother stating her problems. I has a reply and a date for an appointment within a couple of hours. Admin as always we're courteous and helpful.
GP surgery review: glebedale-medical-practice
Title: Thanks Merton Street Surgery
Rating: 4 out of 5
Visited: May 2023
I would like to thank the Nurse Practitioner for a very helpful appointment today. Your patient and professional approach was very welcome and I feel your advice will help me towards my recovery.
GP surgery review: glebedale-medical-practice
Title: Pleasantly surprised
Rating: 4 out of 5
Visited: April 2023
Spoke to a lovely helpful lady who has restored my faith in getting an appointment.
It says I can't mention names but she will know who she is so thank you very much, I am so grateful for your help.
GP surgery review: glebedale-medical-practice
Title: Lovely staff
Rating: 4 out of 5
Visited: April 2023
Receptionist was lovely and made sure that I got an appointment for my son, I couldn’t get through on the phone in the morning so emailed and she called me the same day which I wasn’t expecting so that was nice. Seemed that she genuinely cared that my son got seen to by a doctor :)
GP surgery review: glebedale-medical-practice
Title: Great GP experience
Rating: 5 out of 5
Visited: April 2023
I recently saw an amazing GP at the practice who really took her time to listen to my issues. She was so deligent and she didn't rush me or dismiss any of my concerns. She made me feel at complete ease and suggested I book in with her directly for a follow-up appointment in a fortnight's time, which I thought displayed a genuine interest in my care, and it gave me a sense of her willingness, support, and a certain continuity that I haven't felt in years. Thank you so much to the doctor in question.
GP surgery review: glebedale-medical-practice
Title: Email appointment service
Rating: 5 out of 5
Visited: April 2023
I used the email appointment service for the first time to book a hrt review. I sent the email on Tuesday evening, by Wednesday afternoon I had received a phone call and an appointment booked for later in the day. Can not fault this service and will definitely use it again to book non urgent appointments.
GP surgery review: glebedale-medical-practice
Title: Receptionist Staff
Rating: 5 out of 5
Visited: March 2023
I was recently attending for an appointment with my GP... While sitting waiting I was becoming very annoyed with other patients and the inappropriate comments they were using towards the reception staff. 
I feel that these girls go above and beyond to accommodate all patients in a respectful manner.
 Always  very pleasant helpful and respectful.
GP surgery review: glebedale-medical-practice
Title: Very helpful with empathy
Rating: 5 out of 5
Visited: March 2023
Was having problems with my prescriptions due  to the companies I was using for delivery so the surgery helped me to sort the issue and communicated well with me.
GP surgery review: glebedale-medical-practice
Title: Brilliant service
Rating: 5 out of 5
Visited: March 2023
Brilliant service . Emailed for an appointment, and received a call back the same day . Appointment booked for first thing the next morning . Thank you
GP surgery review: glebedale-medical-practice
Title: Helpful reception
Rating: 5 out of 5
Visited: March 2023
Supporting a young man where English is not his first language. The receptionist was patient, supportive and responsive to the patient's needs. Every attempt was made to ensure the patient was understood and his health needs were responded to appropriately. 
Keep doing an amazing job!