janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hazelmere-medical-centre
Title: “Always short staffed”
Rating: 1 out of 5
Visited: August 2022
On Monday the 15th of August I tried calling numerous times to book an appointment but the phone was engaged for over an hour. Then when I got through I heard a phone message saying that all appointments for today are fully booked. This was around 9am. To be honest this message runs on a daily basis pretty much from 8/9am it sometimes is switched on from 8:01am. How is this even possible ??? When your GP opens from 8am? 

I was advised that’s it’s a first come first serve in regards to appointments. I was advised to come in and wait from 8am to get a appointment slot etc for the day

A few days prior to the 15th of august I visited the GP saying I need a emergency appointment. I was told nothing is available till 2 weeks down the line. I was then told to pop down or call from 8am and we can see if we can book you in. 

Today the 23rd of August, I arrived to your GP at 7:55am. I went to the door to only see a sign saying “walk-ins are from 8:30-am only”. So I left as I was not gonna wait around for 30 mins. (Your website says open from 8am daily)

I called at 7:59 and the answer phone message started of by saying all routine appointments for today are all taken. 

I then tried at 8am to see if it changes. Guess what, phone line was engaged. Your phone line was engaged from 8am till 10:25am.

I then drove to the GP and walked into see that there is no patients waiting in the waiting area. 

I asked the lady at the receptionist if there phone lines are working as it’s constantly engaged. She said they are and that they are short staffed and very busy. I have heard this many times at your GP ever since I moved to Blaby in 2017. I said I get the feeling your phone is off the hook? She said it ain’t. She said you should try calling emergency line. I said I have tried that and that’s engaged constantly too. 

Again there we’re no free appointments for me until next week Thursday…. Actually a phone call with my GP was the quickest appointee they could get. This is a joke. Your GP was empty and you had 2 receptionist working. The phones were not even ringing when I walked in. 

I’m confident your receptionist are taking the phones of the hook. This I find very shocking. 

All I have been trying to do is see my GP and arrange for him to refer me for more test following my continuous stomach pains which have been going on for months. 

The service provided at the Hazel Mere GP is shocking. If I had walked into a busy receptionist and cues then I would understand todays situation. To say that you are understaffed at reception and busy that’s why you can’t book me in is un acceptable. 

Like I said this is not the first time I’ve encountered these excuses. This is a normal thing said every day at Hazelmere GP. 

I want to know why this is the case and what will be done about my complaint and the poor service and excuses that I have constantly been given
GP surgery review: northfield-medical-centre
Title: Perfect Practice
Rating: 5 out of 5
Visited: June 2023
Recently I have needed to be seen twice as an emergency. I found  that from the medical team down to the receptionists they gave nothing but individualized  exemplary care.
Thank you from a appreciative patient
GP surgery review: northfield-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Thursday 11th May 10.00am Doctors appointment.
I had what I thought was a sickness bug, but after 5 days I gave in and went to the GP.
11.00am I was sat in Triage at Glenfield. I had a blood test and was admitted to ward 36. At 7.00pm.  I was told I was Nil by mouth.
Friday am I had a scan and Friday late afternoon I had my gallbladder out.  
I am still in shock.  I hadn’t been in any pain for a few days because I hadn’t eaten, and after the operation I still had relatively no real pain.
Saturday morning the surgeon came to say he didn’t believe that I hadn’t realised I was in trouble, as it was bad really bad, but all was ok and I could go home.   My new found friends in the ward were amazed how much favour I had received.
Big thank you to GP’s at Northfield whose diagnosis was spot on and the speed which followed was down to their expertise and diligence.
We feel so blessed to belong to Northfield Medical centre . Thank you
GP surgery review: northfield-medical-centre
Title: 5stars and more
Rating: 5 out of 5
Visited: May 2023
Called this morning for home visit as I had to call 111Saturday called at 10am they called me back at 10 15 to tell me doctor will be out between 12 and 2pm practice called me at 12 20 to tell me doctor is on way what can I say this was first class service and a very big thank you to all at this practice.
GP surgery review: northfield-medical-centre
Title: Genuinely caring practice
Rating: 5 out of 5
Visited: September 2022
I took my son to the pharmacy next door to the surgery to ask for some advice on a minor issue. The pharmacist gave me very vague advice which left me worried that there was something more seriously wrong than I first thought. I went straight round to the surgery and spoke to the receptionist there. She was extremely patient and listened as I told her what had happened. Seeing how worried I was she arranged for a doctor to see my son. Whilst I was waiting (we waited less than 5 minutes) the same receptionist came and asked me if I was ok. I cannot thank both the receptionist and the doctor enough - they were both so genuinely kind and calming towards both me and my son. I would like to add that my visit was on a Friday evening at 6pm which was half an hour before they were closing for a bank holiday weekend. I wasn’t made to feel rushed at anytime and feel very grateful to them both for the care they gave.
GP surgery review: northfield-medical-centre
Title: Impatient, cold and rude receptionist
Rating: 1 out of 5
Visited: August 2022
Patients are attending GP because they are not well. 
When a patient ask you some questions repeatedly, please be patient and explain nicely, wholeheartedly. If you cannot do it the job is not for you. Please don't upset patients.

*All the doctors are fine.*
GP surgery review: northfield-medical-centre
Title: Great Doctors surgery
Rating: 5 out of 5
Visited: July 2022
I have moved around the country quite a lot and have been registered with 6 doctors surgeries. 
Northfields is by far the best as the staff are so welcoming and they can’t do enough to help resolve my problems. 
I can always get an appointment when I need to see a doctor or healthcare staff.
GP surgery review: northfield-medical-centre
Title: A practice to be proud of.
Rating: 5 out of 5
Visited: July 2022
In recent times there has been reports of negative experience regarding the NHS and local practices with the inability to see a Doctor.
So far as Northfields Medical Centre is concerned and my own personal experience I can refute that entirely.
On no occasion have I had to wait to see either Doctor or Nurse when I needed them. I have found over many years that the practice is efficient, the staff always helpful and any ‘ Follow up ‘ treatment is excellent.
GP surgery review: the-masharani-practice
Title: Simply the best
Rating: 5 out of 5
Visited: October 2023
Great service and care shown by mashrani practise. Always appointments. Go above and beyond.great aftercare shown after my granddaughter was poorly by receiving a phone call early the next morning checking up on her.
GP surgery review: the-masharani-practice
Title: Caring Practice
Rating: 5 out of 5
Visited: July 2023
Appointments were made to fit in with our diaries. We  were checked in promptly and were seen by the Nurse at our appointment time. Injections were carried out efficiently. All Staff were polite and
displayed efficient and professional manner.
GP surgery review: the-masharani-practice
Title: Professional, caring practice
Rating: 5 out of 5
Visited: March 2023
The practice admin team and GP’s have supported me with professional and warm care through several conditions requiring investigation and subsequent treatment. The additional activities they all took on during covid show how important they are and help with the community.
GP surgery review: the-masharani-practice
Title: Excellent service
Rating: 5 out of 5
Visited: September 2022
I became a patient of this surgery at the beginning of the year.  I was dissatisfied with my previous surgery as it was very difficult to contact the surgery by telephone. I have found no problems contacting the Masharani practice at all.  Moreover I was invited for medical screening, biochemical blood and urine investigations within a few days of joining.  I have also received covid and 'flu vaccinations early in October. The practice pharmacist has also been particularly helpful whenever I have had contact with her.  Thank you very much for such a professional service.
GP surgery review: the-masharani-practice
Title: Wonderful Service
Rating: 5 out of 5
Visited: September 2022
We are very lucky to have such a wonderful GP practice.The staff on reception and the back office are always polite and willing to help, which they never fail to do , even though they are sometimes overwhelmed with calls.I have been with the GP practice for nearly 20 years along with my wife. My children have benefited from wonderful care from their birth to their teenage years whenever it was necessary.
The doctors and nurses work hard to provide the best care for the patient they can.
Whilst my friends and relatives debate how long they have to wait for appointments at other GP practices , I can’t say we have ever had such an issue.
Thank you to the Masharani GP practice for being there when we needed you , especially through the pandemic
We will always be grateful to you.
Thankyou.
GP surgery review: the-masharani-practice
Title: Not what it used to be
Rating: 1 out of 5
Visited: June 2022
Constant change in doctors so no continuity in care. Numerous issues with ordering medicines. You order and then they never find there way yo the chemist!
GP surgery review: the-wycliffe-medical-practice
Title: A vote of no confidence
Rating: 3 out of 5
Visited: April 2022
Feel very let down by the practice.
Very bad communications by office staff, who give test results without knowing how to explain properly. This really should be done by a GP on occasions,  where a GP is needed to put information across and explained with correct information so patient understands.
Leave out important information for follow up assessment, which is then blamed for short staffing problems,  when actually that information should have been given at same time as results (that weren’t given out properly).
Previously lost a health form that was handed in to them and hey presto after phone calls from us to insist that it was handed in at the desk, they found it after a good hunt and it was still left on the desk days later under a pile of paperwork not handed to appropriate dept. This was before covid btw!
Seriously now, this is a medical practice. It should be training and running this business properly.  If the office staff are struggling (as we’ve been told) then more staff should be employed.
So that is why we say no confidence
We as a family rarely need to visit the practice luckily, so statistics are pretty bad.
GP surgery review: al-waqas-medical-centre
Title: Worst service ever
Rating: 1 out of 5
Visited: June 2023
One of the worst surgery ever, called exactly 8am waited 45 min and then I was told there are no appointments. Similarly I called 2pm and I was on hold for 2 hours and then been told no appointment. I cannot believe what is going and why no one is taking any action against them.
GP surgery review: al-waqas-medical-centre
Title: Terrible service
Rating: 1 out of 5
Visited: December 2022
Took 2 hours on the phone to book an appointment, once appointment was booked, doctor was 20 minutes late to appointment and then told me that a prescription was sent to the chemist. However this was not the case and I've been trying to get this resolved with no help from the surgery and due to their mistakes, I have to wait 5 days before I can get my prescribed medication due to their utter incompetence. I will be deregistering immediately. Avoid if you want good service!
GP surgery review: dr-gandecha-&-partner
Title: Enthusiastic staff
Rating: 5 out of 5
Visited: November 2023
When I called the surgery in the morning and it was so quick to get the appointment to see the GP. Reception staff was very kind, empathetic and compassionate towards me.they were very helpful and bubbly. Staff was very attentive and sympathetic towards my concern.I am so grateful to be registered at this Surgery.Thank you is not enough for this wonderful service.
GP surgery review: dr-gandecha-&-partner
Title: Great experience
Rating: 4 out of 5
Visited: October 2023
Had a great experience at Dr Kapur Surgery. The doctors and the staff are extremely cooperative and understanding. All my  doubts and worries about health were  addressed so well.
GP surgery review: dr-gandecha-&-partner
Title: Extremely Happy With The Service
Rating: 5 out of 5
Visited: August 2023
The GP, Nurse and staff at the Surgery were more than helpful , courteous and informative.

I had smear test today with the nurse.  I had been stressed to have this done but the nurse made me feel at ease and explained everything to me which made it very comfortable for me.  The nurse is very kind and patient.  Thank you.
GP surgery review: dr-gandecha-&-partner
Title: Great service
Rating: 5 out of 5
Visited: August 2023
Your service is very good and the responses and advice you give are very good too. In the future make sure you keep up this fine appointment and medicine service
GP surgery review: dr-gandecha-&-partner
Title: Amazing Practice
Rating: 5 out of 5
Visited: August 2023
I saw the Doctor for my personal reason and he was good listener and help me, supported me through out my consulting. Reception staff was very amazing, friendly and helpful and gave me the appointment.
GP surgery review: dr-gandecha-&-partner
Title: Excellent Practice
Rating: 5 out of 5
Visited: August 2023
I found the Doctor very compassionate and understanding, listened to my concerns. All my concerns were appropriately addressed and some concerns were dealt with immediately and others were referred for further tests. I was involved in all decisions made. I left the consultation room at lot of ease and satisfaction than when I entered the room. Big thank you to the Doctor. Much appreciated.
I also found all receptionist staff welcoming and respectful.
GP surgery review: dr-gandecha-&-partner
Title: Helpful staff
Rating: 4 out of 5
Visited: July 2023
She helped me a lot for my prescription and helped me fill in a form. She gave me lots of time and gave me lots of advice for my thyroid medicine.
GP surgery review: dr-gandecha-&-partner
Title: Great Practice
Rating: 5 out of 5
Visited: May 2023
Lovely staff always helpful. Thank you for always helping me and listening to me. I have multiple problems all staff always willing to help.
GP surgery review: dr-gandecha-&-partner
Title: Caring and helpful surgery
Rating: 5 out of 5
Visited: March 2023
I have been with this practice for now over 23 years. I have had very good experiences with my surgery staff and all the Doctors. They are polite, helpful and very friendly. Thank you for looking after us. Appreciate all your hard work.
GP surgery review: dr-gandecha-&-partner
Title: Great care Service
Rating: 5 out of 5
Visited: May 2022
I had consultation on 17/05/22 and was extremely satisfied as I was included in all decisions making. My concerns were professionally dealt with. I was listened to in calm and considerate manner by the the Doctor. I came out of the consultation very contended. A big thank you to the Doctor.
While on the subject, all the receptionist were jovial and helpful.
GP surgery review: dr-r-kapur-&-partners
Title: Good practice with great GP's
Rating: 5 out of 5
Visited: October 2023
I went to see my GP recently and they treated me with respect and patience.
Checked for all my medical concerns.
Requested I have blood tests done asap and arranged for the surgery reception to sms me times and dates.
I find all the staff of all skills and grades are fine with me.
I appreciate everything they do for me and my family.
God bless the NHS
GP surgery review: dr-r-kapur-&-partners
Title: Patient always comes first
Rating: 5 out of 5
Visited: September 2023
You are heard and understood with empathy. Support is given when needed. Never an appointment tht ends in disappointment.
GP surgery review: dr-r-kapur-&-partners
Title: Brillient Staff and Doctors
Rating: 5 out of 5
Visited: August 2023
Rang to book for doctors appointment at 8am 
seen doctor same day and fitted me in for blood test 
saved me lot of time as im working
GP surgery review: horizon-healthcare
Title: Unnessary rules
Rating: 1 out of 5
Visited: May 2022
on moday i pickup registration form receiptinist lady say complet and bring with ID and address proof .today wensday i visit with 7 form tow adult the rest was childrens between 4 to 12 the receptionst told me if your childrens not attend we be not able to register your family the time was 01:39 25/05/2022. i had all passprts ,birth certificat and NHs numbers the form was complet. uk governoment NHs policy anyone can register without ID but GPs have owen kingdome or receiptionist dont care our rights and health.

2:why parents no have rights to register childrens??

3: also the nhs say childrens under 13 not able to register themself its mean parents must do if so then why childrens need to be attend?
Regards
Mr.Wakil
GP surgery review: narborough-road-surgery
Title: Great and friendly service
Rating: 5 out of 5
Visited: November 2023
The receptionists are friendly and welcoming. The booking system is fast without complications. I am happy with this gpsurgery as I am over 10 years patient !
GP surgery review: narborough-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
we are registered with this practice from last 2-3 years. all staff and doctors are very kind and help full. I strongly recommend this GP practice to my friends and their families.
GP surgery review: narborough-road-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: July 2023
We are registered with this practice from last 2 years. All staff and doctors are very helpful and kind. we always get appointments on time when require. we Never had any issue or problem with surgery staff or doctor. I strongly recommends this surgery to my friends.
GP surgery review: st-peter's-med-centre-(mansingh-&-mehra)
Title: Bad phone call services
Rating: 2 out of 5
Visited: November 2022
I am writing on behalf of my 78year old Dad. The appointment booking of this GP practice over the phone is very very difficult to get through as the line keeps getting disconnected or shows busy during appointment booking slots either am or pm. One have to constantly keep trying every 10seconds that could end up trying 40 or 60 times to be lucky enough to get through. If one gets through under 10 attempts it's like hitting a jackpot. I have a suggestion why can't this GP introduce a phone line waiting system that lets one know the numbering while waiting over the phone line like other GPs have got in place. Also, we have to book an appointment to hear our test results and after lots of struggle as mentioned above if we get through the line and get an appointment we get told the dr will call anytime during the day without giving any particular time slot indication. So one has to stick their eyes over the phone doesn't matter if one is driving or in the loo or at work or in meetings etc. If the call gets missed as one is not aware of when the dr will call they don't give it a try after 5minutes. Patients have to go through a phone booking procedure again the next day if we can get through. They think patients or anyone acting on behalf of patients are free and have all this time to waste for themselves and no one would like to intentionally miss Dr's calls.
I recently have the experience of missing dr's call while I was in toilet and call back soon but was told I have to book another appointment and its been 3 days now and I am struggling to get an appointment on phone so we don't know what test reesults are. This is very frustrating and reception staffs are adamant they can't fix this phone system and we have no other option but to keep trying their line. This system can be improved if the Practice manager wants and keep to invest some money to give better experience to patients. I am sure all patients of this GP are going through the same. Look forward to get this resolved. Thank You.
GP surgery review: the-surgery-@-aylestone
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2023
Attended with my elderly mother this afternoon. She was treated so well by the clinician, patient, reassuring and not rushed.
The reception staff are without exception, helpful, friendly and go the extra mile.
I have found it easy to get an appointment and all of the clinicians and nurses are professional, incredibly caring and so patient.
I am very happy to be registered with this practice, and would highly recommend it to anyone.  Massive thanks for all care received over the years.
GP surgery review: the-surgery-@-aylestone
Title: Nurse very personable!!
Rating: 5 out of 5
Visited: November 2023
Extremely difficult system to get gp appointment but nurse is very good, thi ks outside the box! Went in for a health check
GP surgery review: the-surgery-@-aylestone
Title: Great staff
Rating: 4 out of 5
Visited: November 2023
Polite , always willing to listen does take a while to get an appointment ,easy to talk to ,this phonecall business is not easy. Will it ever get back to normal.
GP surgery review: the-surgery-@-aylestone
Title: Good practice
Rating: 5 out of 5
Visited: October 2023
My appointment was on time . The practitioner explained the procedure and administered the prescribed medication in a professional manner
GP surgery review: the-surgery-@-aylestone
Title: Great service
Rating: 5 out of 5
Visited: October 2023
Every time I need the services of the surgery I get considerate service this morning I had the flue jab quick prompt service with due care and attention and that’s all you need to feel you matter
GP surgery review: the-surgery-@-aylestone
Title: Well Organised
Rating: 5 out of 5
Visited: October 2023
The appointment for my recent Flu jab was easy to arrange and was given at the appointment time without waiting.
Very friendly staff.
GP surgery review: the-surgery-@-aylestone
Title: Quick and efficient
Rating: 5 out of 5
Visited: October 2023
I came here on 7th October for my prearranged flu jab. The Receptionist was friendly and polite. I had a short wait before I was called through to receive my jab from my Doctor which was quickly and efficiently done and I was outside after a total of only 10 minutes from my arrival.
GP surgery review: the-surgery-@-aylestone
Title: Reception .
Rating: 5 out of 5
Visited: October 2023
Phone reception today was very professional kind and understands sorted 2 issues I had very well spoken and helpfull and polite .well done reception team .
GP surgery review: the-surgery-@-aylestone
Title: Efficient Practice
Rating: 4 out of 5
Visited: October 2023
Went for Flu jab the procedure was carried out on time and I was treated with respect and pleasantness by all the staff I encountered
GP surgery review: the-surgery-@-aylestone
Title: Good surgery
Rating: 4 out of 5
Visited: September 2023
Speedy and pain free flu jab. No queuing issues speedy and efficient...always friendly and approachable, knowledgeable and honest...
GP surgery review: birstall-medical-centre
Title: Aweful
Rating: 1 out of 5
Visited: January 2024
They sent my repeat prescription to a different chemist even tho I asked for a certain chemist and I had issues with them releasing it so I could get it from another chemist
GP surgery review: birstall-medical-centre
Title: Issues with repeat prescription
Rating: 1 out of 5
Visited: August 2023
I’ve had to order my repeat prescription in 2 orders and the 1st order isn’t being sorted as I need to re order my asthma medicines.