janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: downham-family-medical-practice
Title: Avoid
Rating: 1 out of 5
Visited: May 2023
I have lost count of the amount of bad experiences with the staff at this practice - more fool me for not moving practices sooner. The reception staff are on the whole incredibly rude and unhelpful. There needs to be more comprehensive training as I am told conflicting information, or worse no information, every time I speak with them. That is if I ever get through to them. I have spent hours on the phone trying to get through, mostly with it ringing out and no one answering. This has meant on occasion I have had to travel there just to book a simple appointment. Being spoken to in such an aggressive manner, being cut off when trying to ask questions, and generally treated as if they would rather never have to speak to a patient has left me extremely frustrated. I am thankful that my interactions are for minor things as I dread to think how stressful it would be if I were in more serious need. 
The doctors I have interacted with on the phone seem to be in a hurry to end calls and on one occasion the call was ended before I had a chance to ask some of the questions I had. When it is already so difficult to get an appointment, this is really terrible. I understand this is probably down to an unmanageable workload for the GPs, however the sense of being hurried off the phone or made to feel that what you are calling about is not important is not the kind of service I would expect. 
There are a number of nurses I have interacted with in person who have been wonderful - extremely polite and helpful, especially in answering questions I have struggled to get answers from either with the doctor or the reception staff. It is just a shame that they appear to be the exception at this practice.
GP surgery review: downham-family-medical-practice
Title: Excellent visit to the practice Nurse
Rating: 5 out of 5
Visited: August 2022
I have had lots of positive experiences with the practice staff however some days you just to speak to someone who is really interested in your whole wellbeing - my visit to see the practice nurse was really excellent.
GP surgery review: downham-family-medical-practice
Title: Dismissive doctors
Rating: 1 out of 5
Visited: July 2022
After finally getting an in person appointment I was met with a doctor who didn't listen to me and kept talking over me. He dismissed me with no medication or idea what was wrong with me. Went straight to the pharmacists told them my symptoms and they correctly diagnosed me and gave me some medication!
GP surgery review: downham-family-medical-practice
Title: Excellent and friendly
Rating: 5 out of 5
Visited: April 2022
Very satisfied, the staff from the receptionist’s to all the doctors and specialists are extremely helpful and always friendly.
GP surgery review: downham-family-medical-practice
Title: Terrible practice.
Rating: 1 out of 5
Visited: April 2022
I have been to a few GPs and this is easily the worst, when you finally get a call the GPs are very eager to rush you which means they only hear half of the issue.
You only get 1 chance at a call, if you miss it then that's it, it doesn't allow for human error. When you call reception and ask them to call you back they don't. Patient care doesn't exist at this place.
GP surgery review: ico-health-group
Title: WhatsApp service quick and efficient
Rating: 5 out of 5
Visited: November 2023
The WhatsApp service is quick, efficient and easy to use. I've found it really handy for booking appointments and would recommend it to others.
GP surgery review: ico-health-group
Title: ICO are transforming GP access
Rating: 5 out of 5
Visited: November 2023
At first I was very sceptical in using this technology however it is proving very useful and reliable for non urgent assessment due to prompt reply. I like the fact I can get help for issues regarding my children without having to take time out of school. Only issue is telephone consultations should be given a protected time slot making it easier to know when to be available.
ICO are transforming GP access for the local Lewisham/Downham community.
GP surgery review: ico-health-group
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Great practise with extremely friendly and experienced staff. The doctors at the surgery are very efficient, show empathy and make time to listen to my concerns. The new doctaly app is amazing! On several occasions my problems have been delt with on the sane day or next working day.
GP surgery review: ico-health-group
Title: Negative experience
Rating: 1 out of 5
Visited: October 2023
The response time is very slow and bad and also very confusing when you're picking the options and if you are not educated in using technology is difficult to understand.
GP surgery review: ico-health-group
Title: Good service
Rating: 5 out of 5
Visited: October 2023
Started on Saturday they responded first thing monday morning with my queries  by 14.42pm all done appointment made repeat prescription sent as was not urgent  pleased
GP surgery review: ico-health-group
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Using the WhatsApp has certainly improved relationships with the practice. It has become extremely easier to contact a doctor and obtain an appointment for a consultation.
GP surgery review: ico-health-group
Title: Quick responses
Rating: 4 out of 5
Visited: October 2023
I was pleasantly surprised with the efficiency of the WhatsApp service I received today.
I was even offered an appointment for the same day!!
GP surgery review: ico-health-group
Title: some staaff very helpful
Rating: 4 out of 5
Visited: September 2023
can get an appointment when needed the new wattsapp is brilliant can report illness before surgery opens which means not sitting on phone for an hour waiting for someone to pick up and then say no appointments left
GP surgery review: ico-health-group
Title: Good response
Rating: 4 out of 5
Visited: September 2023
Good response using WhatsApp, only slight criticism is when booking a phone call appointment, was only told that it would be in the morning at some point, not a precise time.
GP surgery review: ico-health-group
Title: Staff are nice, WhatsApp service easy to use for some
Rating: 4 out of 5
Visited: September 2023
Can usually get an appointment with a named GP within a week, staff at Moorside are nice, but responses seem to vary between different doctors at the surgery. I find the WhatsApp service easier to use, but my parents find it hard which is why I have to use it on their behalf, which is not very empowering for them and can be burdensome for me having to go back and forth.
GP surgery review: novum-health-partnership
Title: New Chat Doc easy to use
Rating: 4 out of 5
Visited: January 2024
I’ve never used the chat doc service before but it was a lot better than i was expecting. It was easy to use and all of the questions allowed me to give the necessary information. I got a reply from the gp service very quickly after using it and i would definitely want to use it again.
GP surgery review: novum-health-partnership
Title: New Chat Doc easy to use
Rating: 4 out of 5
Visited: December 2023
So far I haven’t had any issue using the new chat doc service. I was at first quite apprehensive however it has been quite easy to use and I find I’m getting through for either a face to face appointment or even getting a call back much quicker than before.
GP surgery review: novum-health-partnership
Title: Always helpful and quick to respond
Rating: 4 out of 5
Visited: December 2023
Always helpful and quick to respond. Staff have gone out of their way to support the rocky transition from one GP and pharmacy to another ! ( I moved from Hilly Fields medical centre after I moved house ) It was a nightmare rescued by one outstanding individual at your reception desk !!
GP surgery review: novum-health-partnership
Title: New Chat Doc Service - Quick to respond
Rating: 4 out of 5
Visited: December 2023
To my surprise, I received a reply to my message very quickly. After I had a conversation with the doctor, he decided that I should be scheduled for a consultation.
GP surgery review: novum-health-partnership
Title: New Chat Doc Service is straightforward to use
Rating: 4 out of 5
Visited: December 2023
I find using the chatdoc service straightforward. It takes less than 5 min to answer the initial questions. A person from the practice has always got back to me on the same day, usually very quickly. I have been able to arrange the tests I needed for myself, my husband has been able to get a face to face appointment for within a few days, my daughter got the appointment she needed same day. I've been able to organise a first contact physio appointment without needing to have a GP appointment first. I prefer chatdoc to waiting on hold to speak to reception, but I do feel there should always be an option to speak to reception for others who may face barriers to using a smartphone. I am grateful for the care my family is receiving at the practice. Thanks
GP surgery review: novum-health-partnership
Title: New Chat Doc - easy to use
Rating: 3 out of 5
Visited: December 2023
The new Chat Doc was easy enough to use but I prefer the option to be able to go through actual people and make appointments.
GP surgery review: novum-health-partnership
Title: Incredibly easy to book appointments
Rating: 5 out of 5
Visited: November 2023
This makes it incredibly easier to book doctors appointments, it is a smoother process. I recommend this stays in place, allowing the phone lines to be available for elderly patients.
GP surgery review: novum-health-partnership
Title: I like the new Chat Doc Service
Rating: 4 out of 5
Visited: November 2023
I like the new chat doc service as I was finding that the old call up at 8am system made me disproportionately worried and anxious both in the run up to needing to make a call, whilst in the holding queue itself and when waiting for a doctor to call me back. It also meant I put off making the call due to work/child commitments.

In terms of arranging paperwork/ repeat prescriptions this has been a very welcome development for me.

I do have some reservations about using the service as it feels that I have less contact with the doctors than previously (and even less than pre-Covid with face to face appointments). The chat doc system makes it easier to ‘avoid’ speaking to or seeing a doctor. I feel that this may sometimes lead to doctors not having the opportunity to properly assess the patient’s condition and needs as they would with a call/face to face appointment.
GP surgery review: novum-health-partnership
Title: Quick response and Helpful
Rating: 5 out of 5
Visited: November 2023
I sent a message to the service before 8am and was sent a response telling me it was open from 8am to 6:30pm which was helpful. I resent the message after 8am and received a series of automated messages helping me to get where I need. Once Novum had the info I was told I would receive a response within 2 working hours, which I did (about an hour and a half) - I was offered an appointment in surgery the next day or a telephone consultation, as I could not make the surgery I chose telephone and was given a slot for the next day. The messaging took the stress out of waiting on line and also speaking to someone, so I was grateful to get a quick response and option. Thank you!
GP surgery review: novum-health-partnership
Title: Chat Doc is quick and fast
Rating: 4 out of 5
Visited: November 2023
Chat is faster than registering at the reception because it was never possible to call on time, and besides, now there is greater understanding among new doctors because the previous doctors were a failure and I immediately know whether I need an appointment, whether the doctor needs to order additional tests, or whether a simple prescription with medications will suffice so at the moment for me is a best way
GP surgery review: oakview-family-practice
Title: Fantastic local surgery
Rating: 5 out of 5
Visited: August 2022
I have just moved to the area and upon registering, received a text within a few days to confirm my registration. This also provided an invite link to book an appointment via an app. I was extremely glad of this efficient system when soon after I experienced an unexpected and urgent health complaint. I was able to very easily book an appointment for the following morning via the app, which the practice then kindly moved an hour forward for me after advice from 111. The doctor I saw was very thorough and attentive and, I felt, really took my concerns and feelings seriously and gave them the necessary time. The follow up communications have been prompt and reassuring. All of this has made me feel so grateful that I know I am in safe hands and getting the best care at this stressful moment. Thank you!
GP surgery review: oakview-family-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2022
This is the best gp practice I've been registered with.  I have not had any problems getting an appointment and it is even better now there are female GPS to see if you feel more comfortable with that for certain things. Receptionists are helpful and kind and all the GPS are lovely. Thanks for a great service.
GP surgery review: oakview-family-practice
Title: Brilliant Practice
Rating: 5 out of 5
Visited: May 2022
My experience, as has always been, was extremely good.  The doctors at this Practice are always willing to listen and they make you feel very welcome.  The receptionists are always very helpful and courteous.
GP surgery review: parkview-surgery
Title: Awful timing
Rating: 3 out of 5
Visited: January 2024
I’ve sat here for an hour and a half waiting around with a newborn baby people are coming in after me and getting seen before me when I ask reception how long she replied the doctor is going by last name order ! 
Very unprofessional
GP surgery review: parkview-surgery
Title: Bad practice
Rating: 1 out of 5
Visited: September 2023
Experience of this practice is one of concern with regards to people having to ask all day, call for medications to be approved.
Unacceptable practice behavior, 
Ongoing issue,
GP surgery review: parkview-surgery
Title: Great service
Rating: 5 out of 5
Visited: June 2023
I attended first time at this new practice. Very friendly and knowledgeble staff. 
I felt taken care of !
GP surgery review: parkview-surgery
Title: Great practice.
Rating: 4 out of 5
Visited: February 2023
I was registered with Parkview Surgery, Brownhills Road, in 2004 and have since been visiting this surgery. I can say  without exaggeration that am extremely happy with Doctors and the staff. They are always cooperative,  kind and helpful.  Arrangements  made to lookafter the patients are perfect. Sometimes defaults occurs but they immediately find the remedy.  I give 5 stars to this surgery.
GP surgery review: parkview-surgery
Title: Worse practice experiences
Rating: 1 out of 5
Visited: February 2023
I tried to have an appointment for my son, who is 3 days sick, with headache dizziness, he is 14 and unfortunately take a strong medication (depression/adhd) First of all the landline wasn’t working, after 30min waiting to be served the impolite receptionist said the appointments was gone, always they force you to have an appointment over the phone. The receptionist always says the doctor work from home, there is no point for a doctor work from home! He needs to see patients instead! Always when I need to see the doctor they refuse me an face to face appointment, she said can’t bring my son to GP because there was no doctor there! She said to take my son to hospital an emergency!!! 
Every service that you need the receptionists have arguments why, also never sort out our queries. I am extremely dissatisfied with this GP. I am sure there are many people that is dissatisfied with it too. Please report it to have a good service please.
GP surgery review: parkview-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: May 2022
Parkview Surgery, Brownhill Road is an excellent practice I can say based on my past and present experience with them. I have been visiting this surgery for the last 11 years and could never find any problem with my visiting the GP and getting the proper medical treatment .They take care of the seniors good and proper. The staff is very cooperative, listen to problems with great care and provide every possible help in getting their medical and physical problems solved. They have made all facilities available to get appointments online as well as  order the  medicines. They provided full care and made wonderful arrangements for patients during the Corona crisis. The environment within surgery is always found clean and peaceful.I would certainly give suggestions if some improvements are required and give presently 5 stars to Parkview Surgery, Brownhill Road, Catford, London.
GP surgery review: parkview-surgery
Title: Going downhill fast
Rating: 3 out of 5
Visited: February 2022
I joined this practice a year ago when I moved to Catford and initially it was great. I was impressed. I used to get through to reception quickly and be able to make an appointment easily. My experiences of the doctors and nurse have been impeccable. Fast forward to now, the telephone system has recently been changed and it's an utter nightmare. I'm first in the queue yet it rings for 20mins without anyone picking up. How does this make sense? It makes making a monthly routine appointment with the nurse very difficult. I am on anti-cancer medication so this is an unnecessary hurdle, not to mention disappointing, trying and tiring. Try somewere else.
GP surgery review: torridon-road-medical-practice
Title: Efficient service
Rating: 4 out of 5
Visited: March 2023
Thank you to receptionist who returned my call to the GP who saw me that afternoon. I was very happy with the service received and compassion shown by the GP who offered reassurance and treatment. Thanks again !!
GP surgery review: dmc-chadwick-road
Title: Receptionist
Rating: 5 out of 5
Visited: September 2023
I contacted surgery today around 12.45 and spoke to a receptionist who was very helpful,understanding and had good listening skills. Please inform receptionist of this comment
GP surgery review: dmc-chadwick-road
Title: Finally been listened to
Rating: 5 out of 5
Visited: September 2023
I moved to this surgery after poor experience at another. The GP I saw regarding some health issues could not understand why I hadn’t been referred to specialist before. The referral was made and now after some tests they have found some things other than iBS. Thank you for listening and acting on my symptoms and being concerned rather than blaming IBS and sending me on my way. I have no poor experience with anyone from this surgery whether it’s receptionist or GP. 

Thank you!
GP surgery review: dmc-chadwick-road
Title: Disjointed Service
Rating: 2 out of 5
Visited: May 2023
This practice has worsened over the years. Want to refer you more to another practice (Tessa Jowell Centre) than allow you to see them despite being long term registered with them. Receive texts for blood pressure, weight, height requests, but then do not act upon them.  Managed an on the day appointment finally for an illness and doctor was very polite and accommodating. Told me to book blood tests on the way out, but reception said they don't do them there. Have to go to Tessa Jowell Centre. A few days later they are calling and messaging me to book an appointment to do the blood tests with them.  Confusing and badly managed with no coordination and a desire to send you anywhere but there for your medical requirements.
GP surgery review: dmc-chadwick-road
Title: Waste of time
Rating: 1 out of 5
Visited: April 2023
They do not will follow up on any test, you will have to chase and chase to get anything done. You are more likely to be diagnosed  by the receptionist than speak to a doctor and that’s if they have one there. You have to keep on top of them and make your own record of things going on as they won’t know.
GP surgery review: dmc-chadwick-road
Title: Great receptionist
Rating: 5 out of 5
Visited: September 2022
The receptionist who has helped me with my medication repeats has gone above and beyond to get it sorted out.thank you for being so helpful,kind and understanding
GP surgery review: dmc-chadwick-road
Title: Decent in person care; hopeless at handling prescriptions.
Rating: 2 out of 5
Visited: June 2022
Rarely had a problem getting an appointment and in person care has always been decent. But recent prescriptions are another matter. Neither my wife nor I have managed to have a prescription filled correctly on the first go this calendar year, including recurring prescriptions. From incorrect dosages and errors that mean scripts can't be processed, to simply the wrong medicine entirely (thankfully spotted by the pharmacist!) this recent issue seems to be getting worse. At each occasion the prescription has required chasing by either us or the pharmacist. This has led to multi - day delays on more than one occasion. It is a shame because this used to be a decent surgery; we will look to change GP in the near future.
GP surgery review: dr-rs-durston's-practice
Title: Glorified Call Centre
Rating: 1 out of 5
Visited: October 2023
I hurt my back and was in agonising pain.  My husband phoned the surgery about 9am and requested a call back from a doctor as I needed strong pain relief for the back spasms.  The receptionist said there were no call back appointments available, but that she could make an appointment for a call back the following day.  My husband replied that I needed help sooner than that and that we would ring 111.  Receptionist replied - 'that's a good idea and if they deem it necessary for you to have a call back today, they will let us know and we will fit you in'!!!!!!!  We called 111, who assessed me and sent an ambulance! The ambulance crew were lovely and said that they would take me to hospital if I wanted them to, but alternatively, they could ring the GP and request they ring me that day.  I accepted this alternative as all I needed was pain relief.  The GP surgery eventually phoned me back about 4 hours later.  The call lasted a total of 51 seconds and the person I spoke to (not sure if he was actually a GP), sent a prescription to my Chemist.  We have been registered with this Practice for over 50 years - when they were actually proper family doctors.  They are now a glorified call centre and I have absolutely no confidence in them and will be actively seeking a new Practice.
GP surgery review: dr-rs-durston's-practice
Title: Dreadful service ruined my holiday
Rating: 1 out of 5
Visited: January 2023
I requested my repeat prescription more than a week before my holiday. They failed to do this. They sent nothing of my prescription by the night before my holiday early next morning. I telephoned but was given no help at all. She said I had to phone the next day between 8and 10 to discuss prescriptions. I explained that I had requested them over a week before with a letter explaining how I was going away and when. She was like a machine. Refusing to help. Saying if I had an emergency to hang up and call 999. As though she was reading out their answering service. My holiday is ruined. I have several serious illnesses and conditions that my medicine is essential. It is ridiculous that you can only phone for 2 hours of the day. She could have got my essential medicines signed for or called my pharmacist. They do not care an iota for the well-being or health or mental health of any of their patients.
GP surgery review: elm-lodge-surgery
Title: Outstanding practice
Rating: 5 out of 5
Visited: January 2024
Cannot recommend Elm Lodge highly enough.  First rate GP surgery. From reception staff, practice nurses to the doctors.
Can always get an appointment.  Friendly and caring.  I'm so glad we switched to them several years ago.
Highly recommend.