janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: pinhoe-surgery
Title: GP stands for Get rid of Patient
Rating: 1 out of 5
Visited: May 2022
I have to book an appointment weeks ahead and I applied no paid leave to attend the appointment, then they cancelled it without a reason or alternative date/time.  You book again and they cancel again.  They are always the winner by keep cancelling you.
If you try to call them, you'll have to call at least hundred times.  Finally, you'll have someone unhelpful and impolite to fool you away.

At last, if you go to A&E or die, they can be a real GP (Get rid of Patient).
GP surgery review: pinhoe-surgery
Title: Truly grateful!
Rating: 4 out of 5
Visited: April 2022
I must express my ardent appreciation of the Nurse Manager, who took time to carefully explain and provide guidance for my health concerns. 
Every question was answered in such a genuinely empathetic manner, leaving me completely reassured!
Thank you so much!
GP surgery review: pinhoe-surgery
Title: Non-NHS Services - Do not bother
Rating: 1 out of 5
Visited: March 2022
16th March - handed in a form to be complete by GP for a firearms certificate, this is a service listed on the practices website of provided Non-NHS Services, paid £80 for with receipt.

Currently it is the 5th of March and still no idea as to when it will be completed, they are quick to take payment for their "services" without seeming to actually provide one.
GP surgery review: beaumont-villa-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
I was feeling quite nervous before having my flu jab today but the nurse made me feel really comfortable and at ease.
GP surgery review: beaumont-villa-surgery
Title: Great
Rating: 3 out of 5
Visited: October 2023
I just had my flu jab. The practice was running right on time. The nurses were great and efficient with the usual lovely care and attention needed.
GP surgery review: beaumont-villa-surgery
Title: Very Patient-Centred Practice
Rating: 5 out of 5
Visited: October 2023
The flu clinic was extremely well organised with a number of staff directing patients through the various stages of the process from entry to exit. The clinician and administrative staff were very positive, polite and efficient. Thank you very much.
GP surgery review: beaumont-villa-surgery
Title: On time
Rating: 4 out of 5
Visited: October 2023
Didn’t wait for long. Nurse where lovely and very friendly. Happy with the service today. But i had other medical issues that wasn’t dealt with properly due to dr asking to just see a picture rather then send it. I referred my self over 4 times. Which i was just asked to send a picture and they prescribed medication based on pictures. This made my hand even worse
GP surgery review: beaumont-villa-surgery
Title: Brilliant service
Rating: 5 out of 5
Visited: October 2023
I attend the flu jab clinic today. The staff were super efficient and I was in and out in no time but did not feel rushed. Brilliant service yet again in challenging times.
GP surgery review: beaumont-villa-surgery
Title: Always friendly & helpful
Rating: 5 out of 5
Visited: October 2023
Had my flu jab today and I'm a needle whimp. The nurse was fantastic, funny and put me at ease. But then being a diabetic I have my bloods taken often and the staff are great.
GP surgery review: beaumont-villa-surgery
Title: Helpful staff
Rating: 4 out of 5
Visited: October 2023
I arrived 0n time and was seen right away.  Pleased with the service recieved. Found it easy to book on line and was pleased to have my flu jab painless and quick.  Would have liked to be able to have my covid jeb there too.
GP surgery review: beaumont-villa-surgery
Title: Friendly
Rating: 5 out of 5
Visited: October 2023
Friendly helpful staff who work under extreme pressure.  They are always extemely busy and always try to remain calm and helpful.  Thank you for what you all do.
GP surgery review: beaumont-villa-surgery
Title: Great flu jab experience
Rating: 4 out of 5
Visited: October 2023
Very efficiently-run flu jab service today. Staff were kind, relaxed and friendly. I was in and out in 5 minutes.
GP surgery review: beaumont-villa-surgery
Title: Efficient service
Rating: 5 out of 5
Visited: October 2023
I was seen early, there was no queue and I was in and out of the surgery in a few minutes. It was a very quick and efficient service.
GP surgery review: pathfields-medical-group
Title: Timely response, thorough and reassuring
Rating: 5 out of 5
Visited: November 2022
This surgery is part of the Pathfields Group and I have previously had mixed experiences within this group. 
On this occasion I phoned at 8am and then had a call back within 30mins offering a face to face appointment at Crownhill. Small surgery with friendly and efficient receptionist. I was seen by an excellent GP who was clinically thorough but also listened. I left with a treatment plan and way forward. Feeling unwell and living alone, I was much relieved. I would certainly recommend this surgery & staff.
GP surgery review: pathfields-medical-group
Title: Very Efficient
Rating: 5 out of 5
Visited: October 2022
A visit for my flu vaccination today ,was quick organised & all staff were very pleasant , the queue moved very quick also I was 10 mins early for my appointment thank you
GP surgery review: pathfields-medical-group
Title: Good practice
Rating: 5 out of 5
Visited: October 2022
Attended Crownhill surgery this afternoon for my annual flu jab the experience felt you at ease the staff were pleasant it felt very professional
GP surgery review: pathfields-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Very friendly staff made you feel welcome and super speedy service. There was also a one way system in place with all exterior doors open to the fresh air
GP surgery review: pathfields-medical-group
Title: Lovely practice
Rating: 5 out of 5
Visited: October 2022
All reception staff are polite always extremely efficient and friendly, If I need to see a Dr always dealt with it
GP surgery review: pathfields-medical-group
Title: Wonderful team
Rating: 5 out of 5
Visited: October 2022
I went and had my annual flu job at Crownhill Surgery/Pathfields. The team were very organised, friendly and helpful. They always are welcoming and have a smile on their face for patients. It was a bit hectic for people trying to park and arriving in cars, I walked. I can’t fault the practice or staff in anyway, it all went smoothly and didn’t hurt at all.
GP surgery review: pathfields-medical-group
Title: Efficient
Rating: 5 out of 5
Visited: October 2022
I would like to say how impressed I have been with all the staff .Doctors nurses and the receptionist .
All have seen myself and my daughter and I do feel cared for and that I matter. 
The asthma nurse was last year so informative and I learnt so much from her.
The nurse for my HRT has been interested in my treatment and has resumed me about the medication..I feel safe and relaxed .
The nurse who attended the clinic for my 15 year old daughter regarding periods was sensitive and treated my child with kindness and again was informative .
All the GPs seem friendly caring and concerned and they get the ball rolling for my on going treatment. 
The reception team are super friendly polite and approachable. Esp on the phone
I don't have to wait weeks and weeks to be seen or heard .
We have had several face to face surgery appointment  
It's a big turn around and we'll done .
I have noticed and feel secure as a patient
GP surgery review: pathfields-medical-group
Title: Great care taken at the practice.
Rating: 4 out of 5
Visited: October 2022
The receptionist was very welcoming and my appointment time was good that I didn't have to wait long to be seen to for my flu jab.
GP surgery review: pathfields-medical-group
Title: Flu vaccination
Rating: 3 out of 5
Visited: October 2022
Polite, friendly and professional, all anyone could want when having a flu vaccination .  All done quickly, which it was this easy to see a doctor,
GP surgery review: pathfields-medical-group
Title: Caring practice
Rating: 5 out of 5
Visited: October 2022
Had our Flu Jabs today having been reminded by our surgery to book, staff were Great as usual as well as organised, we were in and out in less then 5 minutes.
Keep up the good work guys, you are the Best…..
GP surgery review: friary-house-surgery
Title: From bad to worse
Rating: 1 out of 5
Visited: September 2023
Phoned surgery for appointment I was 5th in the queue after 1 hour was first, phone then rang for further 1/2 before being answered. Eventually got a phone consultation and was asked to send a photo of my sore throat ! I don't contact the surgery very often but the patient care is appalling . Another example was when I phoned with a troublesome knee and was told  I could have a phone consultation in a weeks time, so I had to go to A&E to be treated. I have now changed my surgery after over 70 years with this surgery because of the lack of care now.
GP surgery review: friary-house-surgery
Title: just waste of time
Rating: 1 out of 5
Visited: September 2023
so after around 6 months still not been able to get to see who l need to see to sort major problem, nothing ever gets done as they state would.  .latest no action on results of blood test they rang me about.  last doctor l actually saw told me just use 999, as its the only way to get anything done
GP surgery review: friary-house-surgery
Title: Slow  on repeat prescriptions twice
Rating: 4 out of 5
Visited: September 2023
Twice in the last 2 months I have always had to chase them up  cause I always ring the chemist a week before I run out but still a few days later I have them  but you shouldn't have to chase them if the chemist has ordered them for you
GP surgery review: friary-house-surgery
Title: Never answer the phone
Rating: 1 out of 5
Visited: August 2023
I have tried using klinik and they did not call me back. Tried calling surgery and on hold for 47 minutes and then phone just rings until 6pm then cuts you off. This surgery is becoming terrible at communication and even answering the phone especially since recent upgrade
GP surgery review: friary-house-surgery
Title: Unable to contact
Rating: 2 out of 5
Visited: August 2023
I have been trying for 3 weeks to contact the practice to arrange an appoint for my contraceptive update. I have tried phone and the online form and have not been able to get through and have received nothing back
GP surgery review: friary-house-surgery
Title: Very swift response
Rating: 5 out of 5
Visited: August 2023
Contacted GP on behalf of son at 0830: was able to share photos of medical issue and speak with nurse, appropriate medications prescribed by 0900. Very helpful and quick.
GP surgery review: friary-house-surgery
Title: Very hard to contact
Rating: 2 out of 5
Visited: January 2023
Having a great deal of problems getting my prescription renewed especially towards the weekend and also contacting them
GP surgery review: friary-house-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: November 2022
Used the online klinik for the first time and whist i found the actual process a bit cumbersome the system worked. My request was processed quickly and I received a call less than two hours after submitting the form. I was contacted by the physio who was the most appropriate person for my enquiry who gave me great advice and arranged an appointment to see her at the earliest opportunity. Friary house has been my family surgery for many years and I can honestly say that even with the changes to phone triage and now online facility it has always delivered a great service so many thanks to all the staff there. Especially now in such difficult times for Plymouth Gp’s and the NHS in general.
GP surgery review: friary-house-surgery
Title: Really good experience
Rating: 5 out of 5
Visited: August 2022
Went in for a blood test and the doctor rang me every time there was an update, the first being the same day, explaining everything in great detail. Feel much better and really well looked after.
GP surgery review: friary-house-surgery
Title: Superb practice
Rating: 5 out of 5
Visited: August 2022
Surgery found I had heart problems and blood pressure and in 10 day with phone call to derriford hospital they have sorted it out and arrange heart scan first class service
GP surgery review: leatside-surgery
Title: Amazing
Rating: 5 out of 5
Visited: February 2023
Great service from the doctors, nurses and receptionists over the years, a few years ago I nearly died from swine flu, the doctor saved my life. From 2009 I have never had a problem seeing a doctor on the same day and thankfully, I am here thanks to everyone at Leatside for everything they have done for me and my family
GP surgery review: leatside-surgery
Title: Awful awful practice
Rating: 1 out of 5
Visited: January 2023
Dreadfully long waiting times and when you do get through such rude unhelpful staff. Would not recommend at all!
GP surgery review: leatside-surgery
Title: Very polite and caring
Rating: 5 out of 5
Visited: December 2022
I had a gp appointment and it was very easy to log in,the doctor was very pleasant and explained everything in detail and clearly.
GP surgery review: leatside-surgery
Title: Great staff and excellent service and care
Rating: 5 out of 5
Visited: November 2022
I joined this surgery because my family have received such great care from it and speak highly of Leatside. Since I joined the service has been outstanding. They respond to requests promptly, take your concerns seriously and are very friendly. I have received excellent care since I joined the practice so a huge thanks to the whole team. 
As an example of the care revived, during my last appointment the nurse  remembered me and details of my condition and so she checked up on my asthma ( even though my appointment was for something else) gave me advice, and gave me a flu jab on the spot as I hadn’t been able to get one yet. She was clearly thoughtful and knowledgeable in her field but also made me feel totally relaxed.

I really appreciated her kind, considerate and very efficient approach

The staff at Leatside have all been great since o joined and I am very pleased with the surgery and very grateful. Many thanks
GP surgery review: leatside-surgery
Title: Unhelpful and hurried service
Rating: 1 out of 5
Visited: November 2022
I asked to speak to the duty doctor about test results and was passed onto a nurse practitioner. They were curt and appeared unhappy about the fact that I had questions that they couldn't answer. No help or advice was given and I had to phone the surgery again to book a call from a doctor. I understand that the system is at breaking point but not being listened to and then fobbed off because the answers to my questions aren't know isn't acceptable. I feel totally unsupported by a system that should be there to help people.
GP surgery review: leatside-surgery
Title: Great nursing team
Rating: 5 out of 5
Visited: October 2022
I just wanted to say how grateful I am to your superb team of nurses for their brilliant care of the hole in my leg.  I cannot praise them enough for their kindness and expertise.
GP surgery review: leatside-surgery
Title: Best practice
Rating: 5 out of 5
Visited: October 2022
I attended Leatside Surgery last Thursday  and I just wanted to say how lovely the reception team, nurses and doctors are. Everyone at the front desk is friendly and polite, nurses and doctors never make you feel rushed. The doctor I saw was very thorough and professional with a really pleasant and caring manner. 
A great big thank you to all of you. 
Kind regards 

Outlook for Android
GP surgery review: leatside-surgery
Title: Avoid
Rating: 1 out of 5
Visited: September 2022
I have now registered with another surgery due to the delays and lack of care from this surgery.
Had to chase for test results to be told ‘no news is good news’ then to find they in fact had lost my blood sample resulting in a 2 month delay in a follow up. And to top that it’s a 4 week wait to speak to a doctor for a follow up call to go over the results. 
I understand surgery’s are under huge pressure however how can another surgery down the road have no isssues?
GP surgery review: leatside-surgery
Title: Fantastic Service
Rating: 5 out of 5
Visited: June 2022
I had to call the surgery for a personal issue last week. The receptionist I spoke to was kind and thoughful. I was able to speak with an nurse practitioner that morning who was attentive really took the time to listen to me. I could not be more impressed.
GP surgery review: leatside-surgery
Title: Awful inexcusable receptionist "service"
Rating: 1 out of 5
Visited: June 2022
Last month he surgery "decided" to change my appointment from next week without even letting me know!!
I'm actually losing my mind over the way they do things, thinking patients have the crystal ball or something to know beforehand the fact that their doctors suddenly have to to go away on the date they gave you an appointment, and patients appointments changed  without patients knowledge and on top they texting you  accusing you of not attending?!!?!
I emailed them 6 times to explain they made a mistake!! I attached written proof from my own doctor's hands with my appointment dated for next week! Waited forever, almost 1 hour, on the phone to get through, only to be answered by an awful stubborn receptionist insisting my appointment was today!! This is utterly disgusting, Leatside Surgery!!
Then finally after waiting another 40 min, I finally got another receptionist that after begging her for credibility and to PLEASE check my emails with written proof, I got her to agree to message my doctor! She said he was going to be away next week, on my appointment!
I asked her why on earth no one notified me of the fact and suggested to me if I could come today instead? Not a single helpful ,or even less, apologetic reply! Where do they hire them from..??
I rest my case!
The only reason from which I'm still staying registered with them is my outstanding doctors service. He's a wonderful doctor who should be working in a surgery with equally wonderful staff and not that bunch of impolite wild inhuman creatures you have for receptionists!!!
Make your own conclusions.
The same receptionist did a very similar thing to me for second time, being extremely awkward and downright rude, even though I tried to rise a verbal complaint about her awful behaviour with her team leader in order for her not to repeat her despicable attitude, well, no complaint was rised, therefore she was utterly awful again for second time, and will continue to be so if the surgery doesn't take very drastic actions!! Now I'm trying to get out of the mess your uncaring, unkind and despicable "receptionist" (only by name) put me through, that's just great, not!!!
GP surgery review: peverell-park-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Easy to do online consultation. Doctor call on time. Bloods requested & appt organised at that time. Bloods done, 24 hour wait, doctor call back. So efficient, so friendly - great job
GP surgery review: peverell-park-surgery
Title: Efficient practice
Rating: 5 out of 5
Visited: November 2023
I attended a GP appointment at the insistence of the GP and was sent to hospital where I was found to have 2 serious infections of the blood. Her prompt action may have me prevented my getting sepsis!
GP surgery review: peverell-park-surgery
Title: Superb Service
Rating: 5 out of 5
Visited: November 2023
Was seen promptly, referrals were amazing quick and all the time I was contacted to make sure my health was ok.
GP surgery review: peverell-park-surgery
Title: Wonderful practise
Rating: 5 out of 5
Visited: November 2023
My doctor acted in a very professional way and he was very pleasant, it is a wonderful doctors surgery, everyone in the surgery are very kind caring
GP surgery review: peverell-park-surgery
Title: This is an excellent practice.
Rating: 5 out of 5
Visited: November 2023
It has always been very good and I have said so to others who complain about theirs.  
When we have really needed their help, over a non life threatening matter, they have always been very responsive, quite often phoning back within the hour and getting us in if necessary. 
The doctors have always been very good and the other staff equally so. 
I sometimes find their web page a little complicated, particularly if you are not good at computers, there is lots of steering people to non face to face consultations, which I suppose is a post pandemic change, that for many is a good thing. There are days when you may feel unwell and don’t feel like going out in the cold and wet, maybe by bus, where a video or phone call is just what you want. However, it is important to keep face to face consultations going and they do here.  
The place is always clean and well looked after.  
A good practice by any standards.
GP surgery review: peverell-park-surgery
Title: Doctors excellent
Rating: 4 out of 5
Visited: October 2023
Good service from doctor - difficulty getting appointments thro reception, referred to hospital for diagnosis promptly
GP surgery review: peverell-park-surgery
Title: Friendly Practitioners
Rating: 5 out of 5
Visited: October 2023
I have had a phone consultation and appointment at the surgery and was treated with civility and given helpful advice.
GP surgery review: peverell-park-surgery
Title: no online consultations
Rating: 3 out of 5
Visited: October 2023
Trying all week to request an online consultation for my wife to obtain a referral to get hearing test, only to be told by system that it is unavailable due to staff shortages.  Surely the fact that is online means that this can be done as staff have freer time or out of hours.
This surgery seems to use any excuse to  not deal with patients either face to face or online and have their online system set up in such a way as to be next to useless, by disabling the appointments and leave a message for GP sections.  Now the online consultations is out of action and you cannot get a non urgent onsultation at all.   The problem may not be urgent, but that does not mean the patient does not get frustrated trying to do something online which could be dealt with by a face to face or telephone appointment by receptionists passing a message or putting an on screen in house message on GP screen.  Since the introduction of the system there is less and less ability to deal with your GP other than as a faceless entity. Next stage will be a docbot AI system leaving the GPs to work from home.
GP surgery review: peverell-park-surgery
Title: Fantastic support
Rating: 5 out of 5
Visited: October 2023
First occasion this month , being pregnant I had a big scare and needed to go up to derriford hospital but quickly discharged. But results from tests were sent to my GP who texted me and had my medication waiting at the local pharmacy for me to pick up. 
Second occasion my husband noticed a change in a mole on my back. Photo sent into surgery and within 4 days had an appointment at hospital to have growth checked. Appointment was only 3 days after this and has been checked my a consultant and I’ve been given the all clear. 
I cannot thank the team enough at Peverell for the amazing service and care they’ve given me during and before my pregnancy. Thank you
GP surgery review: peverell-park-surgery
Title: No help given
Rating: 1 out of 5
Visited: October 2023
I have a growth on my cervix so the doctor initially referred me to the hospital, only to be told there is a 64 week waiting list and I’m not a priority. Because I this I booked in for a smear test to give me peace of mind, only to be told during the appointment that I couldn’t have it done because it hasn’t been 3 years since my last one. I explained about the growth and still was refused any kind of help. If I were a man with a growth on my reproductive parts, I would have been seen immediately! Me and my husband have been trying for a baby for nearly two years and I’m so disgusted with the treatment I have received compared to him. He was given tests immediately with many reassuring phone calls, I had to pay for them privately because no one would help me on the NHS.