janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-cross-keys-practice
Title: Drop in HRT and Contraception Clinics
Rating: 4 out of 5
Visited: October 2022
This is a fantastic new service offered by the practice. It was really well run by a friendly team and so convenient for patients.
GP surgery review: unity-health
Title: Rude receptionist
Rating: 4 out of 5
Visited: February 2023
One receptionist that is letting the surgery down. They are rude! Talks over the top of you, hangs up on you, belittles people and has zero manners. Even rude when visiting the surgery and is not helpful in anyway. I understand the job can be very stressful, but shouldn't be taking out stress on patients. Maybe a librarian would be a better suited job for this individual!
GP surgery review: loddon-vale-practice
Title: Great experience of Loddon Vale
Rating: 5 out of 5
Visited: October 2023
The practice was brilliant in helping get my son an appointment today at really short notice. 
At around 4pm we went into the surgery after seeing the pharmacist and being recommended that my son need to see a doctor as had infected fingers. I popped in to get some advice on the quickest way that we could get him an appointment and within minutes the receptionist has managed to get my son an appointment to see a doctor. It was amazing that my son was fit in so quickly and seen to get the antibiotics that he needed.
I would also like to thank the doctor who saw him. He was so friendly which straight away made my son relaxed and happy to show him the infected fingers.
Thanks for such a great service and for taking the time out of what I am sure was a busy day.
GP surgery review: loddon-vale-practice
Title: Excellent care provided
Rating: 5 out of 5
Visited: August 2023
I wanted to say thank you so much to the medical practitioner/paramedic who has been treating me.
I have been unwell with a chest infection for the whole of August but this medical practitioner took the time to arrange for tests to be undertaken and took me seriously so he could find out what the best antibiotics I needed to treat my infection so it will finally go away. I also was able to get effective pain relief when I was in pain from all the coughing I have been doing.
Before this I had to see an emergency Doctor whilst I was away in Bogner Regis and they did not take the time to try and find out what was wrong and instead just gave me any antibiotics which is why my infection didn’t clear up and I had been ill for so long.
I feel I have received really great care from Loddon Vale Practice and I’m very grateful.
GP surgery review: loddon-vale-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Recently we have had to bring my mum in for regular dressings on her legs. The nurses are all amazing, thoughtful, accommodating, caring & thorough. Thank you to all of them for their continued care.
GP surgery review: loddon-vale-practice
Title: Very happy
Rating: 5 out of 5
Visited: June 2023
I phoned the surgery at 8:30 needed appointment for my daughter who had woken up not feeling well.  I was concerned as she had a temperature and looked very blotchy most unlike her.  I wanted to bring her to the surgery not phone call, very professional receptionist said this was not a problem they would book her in that morning, I explained how worried I was, just over hour later saw great GP he reassured me and was back home.  Thank you Loddon Vale.
GP surgery review: loddon-vale-practice
Title: Amazing staff
Rating: 5 out of 5
Visited: June 2023
Having gone into the surgery with concerns regarding my 90 year old mum very late in the day the receptionist was incredibly compassionate, kind and really proactive to enable my mum to see a doctor which I feel prevented another possible hospital visit for her.
She is really appreciated and a total credit to the practice.
GP surgery review: loddon-vale-practice
Title: Poor appointment policy
Rating: 2 out of 5
Visited: April 2023
My Wife was told by a midwife that she must see her GP due to suspected mastitis. Wife calls the surgery to be told that she has to call at 8am the next day and that she must be bang on 8am as it is very important for her to get an appointment or she could become very unwell. 

So, the receptionist admitted it she needed to be seen but refused to book an appointment for the next day and essentially said tough luck if you don't manage to get one. What an absurd policy, even more so when referred by another NHS medical professional. 

Looks like it could turn into what would be a totally avoidable A&E visit. What an absolute farce.
GP surgery review: loddon-vale-practice
Title: Supportive staff at a difficult time.
Rating: 5 out of 5
Visited: September 2022
Having got cancer, multiple myeloma, and having moved from North Wales they were able to arrange my continued treatment at the Royal Berkshire Hospital in record time. Reception has always been helpful and friendly. Given  support help and advice. I use the nurses for my regular blood tests, excellent,always friendly and accommodating. Thank you
GP surgery review: loddon-vale-practice
Title: Helpful and prompt response
Rating: 5 out of 5
Visited: August 2022
Telephoned for an appointment phone was answered in 15 minutes by helpful receptionist who took some details and was referred for a phone call back made  within 2o minutes and appointment same morning with duty doctor who listened and was helpful gave advice.  Referred onto the hospital.  Always find all staff are polite.
GP surgery review: loddon-vale-practice
Title: Excellent service
Rating: 5 out of 5
Visited: August 2022
The service I have had from Loddon Vale Practice regarding a new prescription from RBH Neurology has been excellent. I did not expect such a fast response and because of their care I have been able to commence on my new treatment quicker than I thought I would. All I can say is a very big thank you to all the staff. Please keep up this excellent service.
GP surgery review: loddon-vale-practice
Title: Always helpful Receptionist and all medical staff
Rating: 5 out of 5
Visited: April 2022
Have always found the reception staff when phoning for appointments do their best to help and put you in contact with the right medical staff.   Drs and nurse practioners plus paramedic staff always helpful.
GP surgery review: twyford-surgery
Title: Always a surprise
Rating: 2 out of 5
Visited: March 2023
Just when you think the receptionists can't get any more rude, or any less helpful, they manage to astonish you.
The receptionists were so rude the last time I visited they made me cry.
GP surgery review: twyford-surgery
Title: Efficient practice.
Rating: 5 out of 5
Visited: November 2022
From the receiving a call from the surgery I had an appointment made to see a Nurse that day who was friendly and efficient. I then had a further appointment  within  two days to see another  nurse who carried pout further tests and arranged another appointment.
The surgery has always been efficient and helpful throughout my time with the practice since moving to Twyford in 2009.
GP surgery review: twyford-surgery
Title: Doctors appointment
Rating: 1 out of 5
Visited: August 2022
71 minutes on standard rate to get an appointment. It will be a lot cheaper to go to A&E in Reading and get seen sometime that day not 34 days as was mentioned for mine. The web site says "see" reception. But, no must call them for one. Also says they do video calls but,they do not do that either. Must only call as not allowed into reception without an appointment. Sorry to say our surgery now has gone so far down in my expectations.
GP surgery review: twyford-surgery
Title: Always disappointing
Rating: 1 out of 5
Visited: May 2022
The receptionists are rude and un helpful. Everything always seems like a battle and a fight to get any help or treatment. When you are poorly and vulnerable it is the worst feeling in the world having to deal with this practice where the staff have zero compassion. I feel sick when I have to call them because I know what a battle the conversation will be but I have no choice when I need help with various medical conditions, I shouldn't have to feel like that.
 I am looking into moving from this practice.
GP surgery review: twyford-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
My family always find this surgery very helpful. I actually prefer the phone service - followed by a visit only if required for consultation and tests. We always have been called by a doctor on the day requested, and follow up (prescriptions etc) has always taken place (when required) the same day.
Thank you to all the staff for such a good service under the current, often difficult circumstances.
GP surgery review: chatham-street-surgery
Title: Terrible phone service
Rating: 1 out of 5
Visited: January 2023
I have waited for 3 hours and 45 minutes, automated machine tells me I am number 1 since 2 hours! Appalling service especially if one is vulnerable and in need of urgent attention.
GP surgery review: chatham-street-surgery
Title: Very bad service
Rating: 1 out of 5
Visited: January 2023
It is practically impossible to reach anyone in the clinic. The website is extremely user unfirendly. Getting an appointment is next to impossible. If I call, I am kept waiting for a very long time. 
In the surgery, one hardly sees many patients but one is still kept waiting for an hour or longer. No one cares.
GP surgery review: chatham-street-surgery
Title: Great experience and practice
Rating: 5 out of 5
Visited: August 2022
First time in this clinic, and today I went to the clinic for blood taking.I was a bit worried before I attended today, since my vein is really difficult to locate causing a lot painful experience in other places.  Surprisingly, I never thought of the process being so fast and smooth. The phlebotist is so expereinced and skillful indeed. Welldone. Thanks very much
GP surgery review: chatham-street-surgery
Title: Experience  at Chaham Street Surgery
Rating: 4 out of 5
Visited: July 2022
I was very impressed on the 19th July 2022 I was telephoned by the surgery to enquire whether I was coping with the extreme heat and if I had any problems to not hesitate to contact them. Also I have been very satisfied with my last 3 appointments a little bit of a wait but nothing to extreme. Also I found the staff very helpful on reception. I have been with this surgery for a very long time and am satisfied they do their best especially under the difficult circumstances that we have all had to deal with in the last 2 years.
GP surgery review: chatham-street-surgery
Title: Awful Reception Staff
Rating: 1 out of 5
Visited: July 2022
Your reception staff are so rude. They have no customer service skills. Choosing to sit there gossiping about their holidays and partners rather than attending to patients who are queuing / waiting to check in. Then when they do choose to address patients they do not apologise for the wait and then shout at you like you are deaf! I have not attended the surgery in several years and will not be again.
GP surgery review: chatham-street-surgery
Title: nothing but contempt for their patients
Rating: 1 out of 5
Visited: January 2022
I strongly discourage anyone signing up with this surgery: they are not interested in offering appointments and then being on time - you have to wait for several hours even though you were given an appointment. When you ask the reception they say you just have to wait because the doctor has other things to do now.
GP surgery review: chatham-street-surgery
Title: Time to close! Not fit to run as a surgery
Rating: 1 out of 5
Visited: January 2022
One GP in particular is the worst example of how to not care for your patients and make them feel insignificant. During consultation I was told I could have emailed my concerns! After being at this surgery for many years and having exceptional care from some of the old GP’s who have either retired or left the practice. It is no longer fit for purpose. You are locked out of the surgery and can only come in If you have an appointment. So in theory any queries have to be phoned in and you are in a queue for on occasions over an hour plus! You can only have a face to face according the the receptionist if the GP deems it necessary post a telephone consultation. I have no idea what this service is that they are offering armed with rude GPs and a limited number of receptionist that know what they are doing I would not recommend anyone joining this practise and fear there will be big catastrophe with patients health if there is no intervention with how this service is being run! I have so many experiences of awful care/service from them. Where they don’t do what they say they will do. Putting patient health at risk. Not appropriate to list here. But sufficient to drive me to write this after years of being with this surgery. They do not listen to hear! They are not fit to be called a surgery and need closing down.
GP surgery review: london-street-surgery
Title: Greatly improved practice now
Rating: 5 out of 5
Visited: October 2023
From speaking with friends and neighbours, we have the best experienced care and service than any other surgeries we're aware of. Usually able to talk to a doctor on the day of requesting. Had COVID booster and flu jabs efficiently arranged for both my wife and I last Saturday morning.The reception staff and telephone system now work in a much more customer friendly way - eg. more personable staff and no need to wait on the phone for an answer with the new call-back system. Well done to all in London Street Surgery.
GP surgery review: london-street-surgery
Title: It
Rating: 1 out of 5
Visited: September 2023
It is  not a surgery I will recommend in Reading. They never have  appointment after consistently calling for appointment for kids with special needs and also calling aT 8am each day. consistently being told they only have 1 dr on duty. Not sure they know what they are doing
GP surgery review: london-street-surgery
Title: useless and rude practice
Rating: 1 out of 5
Visited: April 2023
receptionist refused to give an appointment , refused to ask the doctor to call me and told me call the pharmacist instead  , despite being told that i am disabled and unable to walk she refused point  blank to listen or do anything and said i have to come down to the surgery . This is not the first time this has happened either with staff there
GP surgery review: london-street-surgery
Title: Extremely helpful and friendly reception staff
Rating: 5 out of 5
Visited: November 2022
The reception and admin staff are so friendly, they always go the extra mile and provide a caring and supportive service
GP surgery review: london-street-surgery
Title: Incompetent admin staff
Rating: 1 out of 5
Visited: May 2022
I’ve been deregistered without me knowing, when asking for explanation I was told I am rude and was asked to leave. Admin lady told me she sent me letters and called me due to my overdue COVID vaccinations (I’ve got my 3 dozes already) and this is why they deleted me from their records. I come and email them every 6 months for my repeat prescription so don’t quite understand how did that get missed? Earlier this month they sent me a message saying my cervical screening test is due, then messaged me saying it’s a mistake a minute later. The place is a mess, admin staff is unhelpful and shockingly doesn’t care about patients well-being. It’s a great shame that people like this work for NHS. 
Doctors and nurses were always nice and supportive- so thank you!
GP surgery review: london-street-surgery
Title: Helpful caring staff
Rating: 5 out of 5
Visited: May 2022
Receptionists go the extra mile to help with queries/appointments repeat prescriptions etc. 
Phone calls from Doctors/practice nurse during pandemic were helpful and safer than going to the surgery as I was classed as vulnerable.
GP surgery review: london-street-surgery
Title: Very helpful practice
Rating: 4 out of 5
Visited: March 2022
This is a small ,  busy GP ‘s surgery. Despite how busy they clearly are a patient, new to the area and who needed urgent help , was provided with an excellent service. Both GP’s and receptionists were helpful (particularly one receptionist who registers the new patients, unfortunately I don’t know her name).  Thank you all for helping this week, it was really appreciated.
GP surgery review: long-barn-lane-surgery
Title: Absolutely ludicrous approach to booking appointments
Rating: 3 out of 5
Visited: September 2022
Although I have been asked to provide a date of my last visit this is actually the date I last tried to make an appointment.

Contacted the surgery as I have an interesting lesion developing on one finger. I was asked to provide a photo ahead of a telephone appointment. This I was willing to do, but was unable to take a photo with sufficient detail to be of use so let the surgery know. Despite the fact that the doctor would be unable to see the lesion the practice still wanted to proceed with a telephone appointment first. Why they cannot see that in such circumstances this is a total waste of not just my time but also the doctor's time is beyond belief.

Telephone appointments may have some utility in some circumstances, but there are times when they are utterly pointless.
GP surgery review: long-barn-lane-surgery
Title: The Worst Practice ever
Rating: 1 out of 5
Visited: April 2022
This the worst GP I ever had. It get even worse after COVID. All the appointments through the phone. You can not schedule an appointment with doctor next day. You have to call early morning so the doctor will call whenever suitable for them without time arrangements. They never call to follow up any test or x-ray results.
GP surgery review: melrose-surgery
Title: Outstanding Melrose
Rating: 5 out of 5
Visited: September 2023
I attended Melrose surgery three times recently and would like to thank everyone involved there, particularly the doctors and the practice nurse for their enthusiasm and very caring natures which felt personalised towards me - quite remarkable!
The receptionists were friendly and efficient.
Thank you Melrose, you are outstanding.
GP surgery review: melrose-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: October 2022
Congratulations Melrose Surgery. I had occasion to visit this surgery twice last week. The first visit was with the Pharmacist, such a nice 
m an kind and caring. A great asset to the surgery. The second visit I saw a Dr.,  charm personified in the nicest possible way. Also very kind and caring and efficient. Both of the receptionists I saw were very nice. I was treated by everyone as a person and not a number. I have been with this surgery for most of my 91 years and have always been treated with the utmost respect.
GP surgery review: pembroke-surgery
Title: Good practice
Rating: 4 out of 5
Visited: October 2023
This surgery is very good. I've never had a problem getting an appointment to see a doctor or even to speak to one on the phone.
GP surgery review: pembroke-surgery
Title: Better to avoid
Rating: 1 out of 5
Visited: May 2023
Always busy, it is almost impossible to speak with a doctor even over the phone, it can take 1 month to schedule an appointment and then it will be a super quick call where there is no time to speak.
GP surgery review: russell-street-surgery
Title: Useless surgery,  can not follow simple instructions.
Rating: 1 out of 5
Visited: May 2023
Phoned Dr at Russell Street,  who told me to phone 111 which I did, 111 said I must get prescription within the hour, and 111 sent email regarding this to Russell Street. This was at 6pm the day before, so at 3pm the next day I went to nominated pharmacy to collect,  wrong, Russell Street had not done my prescription,  so 24hrs and I'm still waiting for them to respond.  In the meantime I am getting more ill.
GP surgery review: russell-street-surgery
Title: Un professional
Rating: 1 out of 5
Visited: May 2023
I have had bad experiences serval times with this surgery, it lacks in so many ways! Mainly the appointment service, have to wait endlessly and never get what we need. I have complained to management several times but nothings improves. They just blame the NHS. Some doctors are rude and completely useless sometimes, should only get paid once patients are satisfied, maybe we will see some improvements!
GP surgery review: russell-street-surgery
Title: Bad Receptionist
Rating: 2 out of 5
Visited: February 2023
Receptionists are rude. They lack compassion, empathy and show no willingness to help patients. As if they are doing a favour on patients.
GP surgery review: russell-street-surgery
Title: Love my GPs
Rating: 5 out of 5
Visited: February 2022
I am sorry to see the unhappy patients here. I too think reception could use some soft skills training, but overall I get what I need.... Thorough and compassionate care. My ailments have been resolved or referred timeously.
GP surgery review: south-reading-&-shinfield-group-med-prac
Title: A total joke
Rating: 1 out of 5
Visited: July 2023
This surgery is a joke, can never book an appointment even when it’s the go that has requested you book one.  It’s always that you have to call at 8 in the morning for an on the day appointment.  So people’s jobs do not allow that and using an emergency on the day appointment for a non emergency just seems wrong.

Complete and utter unprofessional and unhelpful surgery
GP surgery review: south-reading-&-shinfield-group-med-prac
Title: Terrible experience
Rating: 1 out of 5
Visited: January 2023
This review covers the combined Shinfield / South reading practice.
Getting an appointment at this surgery is always an excercise in frustration. Getting through on the phone is near impossible and you can guarantee that by the time you do get through, there will be no appointments left for the day.
You are unable to book appointments for future dates, so the only option is to give up and call again the next day. 
I was pleased to see that this practice was moving to allowing appointment bookings online, but unfortunatley, it seems to be a lie.
In the practice, there are posters advertising this service. If you phone up, you'll get a recorded message telling you that you can book online, but it's just not true. If I go to my online account it says 'you have no upcoming appointments', but when I try and book one, it says 'You have reached the maximum number of upcoming booked appointments at your GP practice.'

The only way that I can get an appointment is to walk down to the practice in person in the morning and talk to the receptionist directly.

The appointment will almost always be a phone appointment, which is fine in many cases. However, I won't be given a time, or even a window. This means that I must be available to take a call for the whole day until it comes through. In a meeting, on the toilet or otherwise unable to get to the phone? Tough luck, you missed your chance and need to book again.

Once I'd spoken with the GP, I needed to go back to the surgery to pick up a form. Luckily, I work from home, so this wasn't a big deal.

However, when I got there, the receptionist was unable to print the form due to computer issues. After 20-30 minutes of trying different things, she had to leave the front desk to go to a separate office and ask someone else to print it out. 

I'm grateful for that receptionist's perseverance and I have a lot of sympathy for both GPs and receptionists who are often overworked and overwhelemed, but the service provided by these practices is simply not good enough.
GP surgery review: south-reading-&-shinfield-group-med-prac
Title: Receptionists are rude
Rating: 1 out of 5
Visited: December 2022
During call with Receptionist,  I kept on coughing,  and she reprimanded me for coughing over the call , stating my coughing is causing ache in her ear.  Tried explaining that I am putting my phone away while coughing but she wouldn't listen.
They lack basic manners. I can name the receptionist here, but naming and shaming won't solve the issue. They need to be given training how to work under stress without losing basic human manners.