janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-elms-medical-centre
Title: Caring Practice
Rating: 5 out of 5
Visited: April 2023
The Practice are running extra appointments over the weekend and was asked if I could attend instead of one I had during the following week. I agreed and it ran smoothly, didn't have to wait . The Doctor took her time and we manged to talk about my retirement too. I would say a very satisfactory visit .
GP surgery review: the-elms-medical-centre
Title: Excellent medical care and good staff
Rating: 5 out of 5
Visited: March 2023
I have been with the Elms for decades now, and seen it go through many changes. The doctors and nurses I have seen have always been excellent and never once let me down. My current GP even chased me over the phone for a review to see how I was getting on. First class and thorough. Although there have been one or two instances of poor customer care from receptionist staff in the past, currently they appear to be professional and courteous. It may take time to get appointments/prescriptions, but this is the case in most places now and I am just grateful to have a practice I can trust.
GP surgery review: the-elms-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: March 2023
Can’t even send an email with information that’s been requested for 3 weeks awful telling me you have sent it when you clearly haven’t another member of staff told me you hadn’t even done it ! You also didn’t have my email address so how could you have sent me anything.
GP surgery review: the-elms-medical-centre
Title: Getting through on ‘phone not always easy
Rating: 2 out of 5
Visited: January 2023
On Monday 30 January 2023 when ‘phoning the surgery at 2 minutes past 4pm, I was sixth in line.   It took 56 minutes to get through.   However, I must stress that that when I did get through, the receptionist was the model of helpfulness and pleasantness, and I’ve never found anything different.

Since covid first appeared, we’ve been encouraged to make, wherever possible, remote contact with GP surgeries.    However, in the time it took me to get through, I could have walked to the surgery, which is 10 minutes away, made my enquiry, walked back home, and, in that time, I would have gone from being number 6 inline to number 3 inline.    This just encourages me always to go in person to make enquiries and book appointments.    In the end, my interest in seeing whether or not my wait would exceed one hour became more important than my query.

If there were exceptional reasons for the abnormal delay - eg training, mass illness… - then it would be helpful to have a temporary recorded message explaining the reason for longer-than-normal delays, even giving an approximate wait time.

Again, it must be noted that I have no complaints whatsoever at any time with any of the Reception (or medical) staff.    I feel confident that if the telephone service were made more efficient, satisfaction with the surgery would jump a notch or 2.
GP surgery review: the-elms-medical-centre
Title: Phone put down after waiting for over 40 minutes!
Rating: 1 out of 5
Visited: January 2023
Told to ring in the morning at 8am for same day appointments, only to wait for over 40minutes in line then when I get to number one they put the phone down, this is unexceptionable very irresponsible surgery. They really need to work on dealing with customer service it’s very basic.
GP surgery review: the-elms-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: December 2022
Always get seen to and have a good experience. 
Staff are friendly and pleasant and always try to accommodate where they can.
GP surgery review: hollins-grove-surgery
Title: What a lovely, welcoming practice
Rating: 5 out of 5
Visited: September 2022
Just changed from a doctors out of town to this lovely little practice. Was pleasantly surprised how welcoming it is here, staff are amazing as is the service. Thank you!
GP surgery review: olive-medical-centre
Title: Great and helpful practice
Rating: 4 out of 5
Visited: April 2023
After 20 years of being registered with this surgery I have noticed a very huge and better change . The receptionist were welcoming which made me feel they care for each and every patient. Very amazing change in phone call system very appreciated.  Keep doing for the better service.
GP surgery review: olive-medical-centre
Title: Service
Rating: 4 out of 5
Visited: April 2023
A much better service than before with a very professional and helpful receptionist who worked quickly and diligently to address and resolve the query. The receptionist was understanding and friendly and had a very positive attitude. 

I understand that it is not always possible to meet all requests from patients but the way queries are handled makes a very big difference and this particular receptionist was well equipped and had the courtesy that is required to handle patients’ queries. Thank you for a great experience in a long time and hope to see more of such work ethics.
GP surgery review: olive-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2023
The staff at reception are always happy and friendly upon greeting! The Practice is always clean and pleasant, with safety precautions to keep patients well-guarded . The GP’s are extremely proficient and professional, providing a top level of care and support for any problems - big or small. I would definitely recommend this outstanding Practice!
GP surgery review: olive-medical-centre
Title: Good doctor
Rating: 5 out of 5
Visited: March 2023
The doctor I saw was extremely friendly and helpful. He was great with my 22 month old and made her feel at ease whilst he did the routine checks.
GP surgery review: olive-medical-centre
Title: Satisfactory
Rating: 3 out of 5
Visited: March 2023
Improvement is needed when you go to the practice in person as you are just not acknowledged and could be standing there for ages.
They are peak times for when the phone lines are busy, and at less busy times you do get through quite quickly. It’s good that the prescription line is separate. 
I’m regard to my recent experience, I had waited ages for a booked call back and it wasn’t on time. So I had to book face to face. They was a lot of misunderstanding and the face to face appointment that was booked felt like an unnecessary one and felt like a wasted journey. 
Overall, it is a satisfactory practice with polite, friendly and patient staff.
GP surgery review: olive-medical-centre
Title: What has changed
Rating: 5 out of 5
Visited: March 2023
Hi, I have been with the practice for a long time but recently over the past months service has improved greatly, phones are getting answered quickly and politely..receptionists were very friendly too. Keep it up as all is improving for a much better service.
GP surgery review: olive-medical-centre
Title: Exceptional in all areas.
Rating: 5 out of 5
Visited: March 2023
It felt like I attended a new surgery which was catering for private patients.  There are no words to describe the huge turnaround from the previous staff.  The new team inc the GP were welcoming and enthusiastic. It was clear they wanted to help and felt like I was special to them.  My father was down and concerned about his health. However, upon leaving he was reassured and his mood had changed. This was down to the GP being so positive and supportive.  I can not recommend this practice anymore.  Absolutely amazing. Thank you to the whole team.
GP surgery review: olive-medical-centre
Title: Finally a system that works
Rating: 5 out of 5
Visited: March 2023
Previously I always struggled to get an appointment with the doctor, the system they had in place just wasn't working for me, since the new appointment system my children are seen faster than before, without the need to be frustrated with the surgery staff for no appointments available and being told to try again the next day, the delay in them answering the phone to start with.

The new system allows you to hang up but still remain in the queue and the member of staff calls you back when your 1st in the queue.
GP surgery review: olive-medical-centre
Title: Great Receptionist
Rating: 4 out of 5
Visited: March 2023
I had a problem with my mum being seen, but the people on behind the counter were helpful and sorted my problem. Thank you so much , much appreciated
GP surgery review: olive-medical-centre
Title: Helpful Reception staff
Rating: 4 out of 5
Visited: March 2023
The staff member went above and beyond what I expected to help my dad regarding his complex ailment; and listened to my concerns.
GP surgery review: colne-road-surgery
Title: Utterly Disgraceful
Rating: 1 out of 5
Visited: December 2022
Utterly disgusted by the disgraceful attitude of the receptionist. There is a way of speaking and dealing with patients. The appointment was made first thing in the morning after waiting for half an hour to get in queue. Appointment given for morning, time was given for 2 appointments, gave benefit of the doubt and waited an extra half an hour. When called to check why the doctor had not yet called, got told that the appointment has now been changed from morning to evening and window is now 3 hours long. I told the receptionist that my brother may need antibiotics and is in pain and is finding it difficult to eat and drink. The receptionist replied “well you can go to A&E”. I said that A&E is busy, especially since all the receptionists, not even doctors but the receptionists insist on finding excuses to push the patients to go to A&E to make their work easier. Whatever it may be but this is the impression people get by the way they speak.  The receptionist then said that “you can wait then”. My brother is truly in pain and it’s difficult to see this. When people call the doctors, there’s a need, no one wants to stay on call to book appointments they may not even be seen for. The receptionists here need to be sent on courses on how to deal with patients, although they are not medical staff, they are just as much representing these places, they need to be welcoming, understanding and respectful. They need to be empathetic and show some concern for another human. Otherwise do not do this job. These receptionists show pure unprofessionalism and are not competent for their roles. 

Bear in mind, this review has been written after years of dealing with and tolerating ongoing unprofessional behaviour. But when we ask for help and then are out off, it’s heartbreaking because whilst it may be making someone’s job easier on that day, someone may be missing out on appointments that could potentially benefit and missing those could potentially delay diagnoses or make something worse. This is utterly disgusting and changes in management and reception staff seem to be needed.
GP surgery review: colne-road-surgery
Title: Meeting patient needs
Rating: 1 out of 5
Visited: December 2022
I am unable to get an appointment for a 6 year old who has dermatitis around her eyes. Initially it was just a patch on her eye lid, since then it’s spread to both eyes both upper and lower. The receptionist Said I quote “ we ve had a meeting and we’ve been told we can’t give out appointments for things like that , you have to go to the pharmacist” 

I have been to x2 pharmacist who said she needs to be seen by a doctor. 

Initially back in the summer the doctor prescribed her fucidin, the issue has not resolved but worsened, hence the pharmacists have said it’s best to been seen by the GP, but can I get past the receptionist ! No what do i do ?

I know you can’t give me an appointment and pharmacist advice is see your GP.
GP surgery review: colne-road-surgery
Title: Fabulous practice
Rating: 5 out of 5
Visited: October 2022
Contacted surgery by email promptly received a response and was dealt with in a very professional manner over the phone, nothing was too much trouble. 
Thank you
GP surgery review: colne-road-surgery
Title: Good Service
Rating: 4 out of 5
Visited: October 2022
Been this surgery for blood test, the front desk staff was very helpful and polite. The nurse was cheerful and explained me about all my tests going today.
GP surgery review: colne-road-surgery
Title: Wasted my time
Rating: 1 out of 5
Visited: October 2022
I had an appointment booked after a long wait of 3 years for the spirospirometry test. I was told the machine was broken and they couldn't book me in. When it finally got fixed they said it was cancelled due to covid. when I eventually got an appointment I showed up and found out they had booked me in for a blood test. Wasted my time from work which was unpaid. Now I'm still waiting for an appointment.
GP surgery review: colne-road-surgery
Title: Trying with help
Rating: 4 out of 5
Visited: August 2022
I had an unfortunate experience with the GP on duty and came away disheartened because I interpreted what he said as meaning that as I was 86 years old no self respecting surgeon would take a calculated risk of that type of treatment at all because I was too much of  a hazard.  I came home very disturbed that there was a distinct possibility of being ignored, put on the scrap heap as it were, and not offered useful help or treatment.  I spoke with one of my sons and family members regarding the matter.  They said quite forcefully that I should be offered every available opportunity to seek and receive relief and cure if possible for my problem.  It was suggested that I should inform the surgery asap.  I did this.  I was offered an appointment with another Dr in the practice and accepted.  My conversation with him, whilst not immediately offering a solution told me all efforts would be made on my behalf to help in a positive manner.  I was very much encouraged by his manner and words to help me.  
I am now in the position of awaiting developments hopefully in the next 2 weeks as he said.
GP surgery review: colne-road-surgery
Title: Good practice
Rating: 4 out of 5
Visited: August 2022
My appointment was not an urgent one, but was made because I have a chronic pain and swelling in my hand. I was satisfied with the appointment I was given. The Doctor was pleasant and professional and dealt with three of the individual health concerns that I went to see about. I got I X-ray and blood test done the same day at Burnley General. (The Hospital questioned why the surgery had not obtained the Blood sample) I was happy with the service I had recieved on the day.
GP surgery review: colne-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
Service was good and the nurse and receptionist were really nice. Usually takes a lot of time to book an appointment but this time booked me in quickly which made the experience better
GP surgery review: colne-road-surgery
Title: Good GP surgery
Rating: 5 out of 5
Visited: August 2022
I booked an appointment and only had a couple of days to wait to see a doctor. Doctor was very helpful with my issue.
GP surgery review: colne-road-surgery
Title: Check up
Rating: 4 out of 5
Visited: August 2022
Very friendly healthcare worker
Running well on time
Not much waiting even though I was there early hoping to be in and out quickly
GP surgery review: st.-mary's-health-centre
Title: Very Caring and diligent
Rating: 5 out of 5
Visited: January 2024
All tests are followed u & acted ion quickly. Great helpful staff , Doctors & Nurses. Have chosen this practice after disappointing service prior to this. I was with them years ago
GP surgery review: st.-mary's-health-centre
Title: Empathy and desire to help
Rating: 5 out of 5
Visited: January 2024
Been having problems and had a scan 7 weeks prior on NHS and still no results received, Dr knew where to go on hospital system and found them, which has now discounted many possible causes. Still some way to go but empathy towards the situation has helped. Thank you
GP surgery review: the-clayton-medical-ctr.
Title: Imposabile to get an apointment .
Rating: 1 out of 5
Visited: January 2024
Iv u dont ring b4 8 . You are never going to get a
Apointmeant . And iv u dont disclose your personsl privet reson to a untrained receptionist
They will tell you all have gone far the full day .its like playing the lottery . Most ov staff are unhelpfull . But few will help and understand . The doctors are gud . Just cant get to see then i suffer mental health problems . The rude receptionist said well phone mental healt team !! . So please read this . They thinck they are doctors  i have a complant against then .
GP surgery review: burscough-family-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2023
Went in for minor surgery - whole experience was excellent. Explained exactly what would happen, surgery pain free and the after care informative
GP surgery review: burscough-family-practice
Title: Wonderful Practice
Rating: 5 out of 5
Visited: March 2023
I had a small procedure. This was done on site at Burscough Family Practice. Faultless. Thank you again
GP surgery review: burscough-family-practice
Title: Put at ease
Rating: 5 out of 5
Visited: February 2023
When I went into the surgery, the Dr immediately made me feel comfortable he chatted away to me  before I realised the operation was done. Minimal fuss and no discomfort . Great experience
GP surgery review: burscough-family-practice
Title: Great experience
Rating: 5 out of 5
Visited: February 2023
I had minor surgery on my back, doctor and nurse very friendly, explained the procedure simply, all went well, I would recommend this practice.
GP surgery review: burscough-family-practice
Title: Great care!
Rating: 5 out of 5
Visited: January 2023
It was a quick procedure, the doctor was very good at explaining everything and the nurse great at helping you feel safe and at ease.
GP surgery review: burscough-family-practice
Title: Good experience
Rating: 5 out of 5
Visited: January 2023
Minor surgery ! Good all round experience kept informed at all stages of the procedure and would be happy being referred here in the future .
GP surgery review: burscough-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Great service , very friendly and helpful , super professional  put me at ease . Informative , explained everything as we went along
GP surgery review: burscough-family-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: December 2022
Had minor surgery to remove a 'Cherry' on the nape of my neck, and the removal was painless and carried out by an outstanding team. Quick and sympathetic to me asking me all along how I was feeling. Cant thank them or the NHS in general. Thank you.
GP surgery review: burscough-family-practice
Title: First class professional service.Excellent.
Rating: 5 out of 5
Visited: November 2022
Very professional and friendly Doctor,Nurse and Receptionist. Was seen on time. Really happy to be a patient of the practice.
GP surgery review: burscough-family-practice
Title: Wealth of expertise
Rating: 5 out of 5
Visited: November 2022
Have had experiences of medical checks saving me going to specialists and therefore saving time and money
GP surgery review: harambee-surgery
Title: Local practice
Rating: 4 out of 5
Visited: December 2023
Always used to be an excellent practice but since Corvid very difficult to see the same doctor if you can see one at all
GP surgery review: harambee-surgery
Title: Really good experience
Rating: 5 out of 5
Visited: December 2023
On time nurse very kind and confident no problems she also booked my next appointment on the whole a good experience 
I have been with this practice for many years and have always been very satisfied
GP surgery review: harambee-surgery
Title: Really good practice
Rating: 5 out of 5
Visited: December 2023
From reception to the doctors and nurses have always had good service and felt listen to and gave been offered a face or telephone appointment and if had any queries or questions they have done their best to help me
GP surgery review: harambee-surgery
Title: Lack of interest in patient care
Rating: 2 out of 5
Visited: December 2023
It must be at least 5 years since I went to my doctors (I know how much they are under pressure). So bitterly disappointed to have to write this review.
I booked an appointment after it was recommended by the nurse (who was very nice and caring) Once there I was given a rushed appointment. And I mean really rushed, less than 5 minutes and I’m being generous. The  doctor never listened to what my concerns were or what I was asking or saying. Just checked my chest, said there was no infection and dismissed me even though I had complained of chest pains and had issues the nurse had pointed out that needed reviewing by the doctor.
Poor service and a total lack you empathy and patient care.
 Even though I know they are under extreme pressure, would recommend just going straight to hospital, you’ll get better care!
GP surgery review: harambee-surgery
Title: Excellent GP Practice
Rating: 5 out of 5
Visited: December 2023
An excellent all round service. Always able to get an appointment and treatment. I would highly recommend this GP Surgery.
GP surgery review: harambee-surgery
Title: Great first visit
Rating: 5 out of 5
Visited: December 2023
I saw the sister and she was extremely kind, gentle and friendly. Excellent first visit to the practice.
GP surgery review: harambee-surgery
Title: Brilliant as always
Rating: 5 out of 5
Visited: December 2023
I had several appointments over a couple of weeks and each time I was treated with the utmost respect. The doctor explained everything clearly and was extremely personable. 
I have never had a bad experience here. The receptionists  and pharmacy staff are cheerful, discreet and efficient and the nurses are so caring and approachable. 
Five stars plus!
GP surgery review: harambee-surgery
Title: Great
Rating: 5 out of 5
Visited: December 2023
Staff friendly and helpful doctors are amazing, it's great having a chemist on site as well so you don't have to go Colne.
GP surgery review: harambee-surgery
Title: Wonderful service from the NHS
Rating: 5 out of 5
Visited: December 2023
Visited the GP with what I thought was a sensitive issue and was dealt with quickly and efficiently thank you. Within half an hour I had received a referral and a speedy specialist appointment. The N H S receives a lot of criticism but they are always there for my family thank you.
GP surgery review: harambee-surgery
Title: Very person centred
Rating: 5 out of 5
Visited: December 2023
Reception staff are always helpful, appointments are made and available within a week usually. 
GP and Nurses professional and caring
GP surgery review: manor-primary-care
Title: Kind, caring and supportive.
Rating: 5 out of 5
Visited: July 2022
I felt listened to, seen and validated. I felt so much more positive when I left my appointment. Run by a group of caring, kind and supportive people.
GP surgery review: the-downland-practice
Title: Efficient
Rating: 5 out of 5
Visited: October 2023
My hUsband and I had both flu and covid boosters on a Saturday. Very slick and friendly service. Well organised. In and out within 5 minutes.
GP surgery review: the-downland-practice
Title: Efficient service
Rating: 5 out of 5
Visited: October 2023
I was seen quickly and sent to the awestruck Berkshire hospital on the same day and results the next day. Excellent
GP surgery review: the-downland-practice
Title: Good practice
Rating: 5 out of 5
Visited: October 2023
Always helpful when they answer the phone and direct you to your own doctor or another if that’s not possible. Our own doctor is new to the practice but has to be the most holistic practitioner I’ve ever met. Highly recommend and always grateful to the practice for operating in spite of all the difficulties the NHS seems to face these days.
GP surgery review: the-downland-practice
Title: Good practice
Rating: 5 out of 5
Visited: October 2023
Dr on time. Warm welcome. Good outcome. Always makes you feel as if you matter which is excellent.Further more she is a great proactive Doctor
GP surgery review: the-downland-practice
Title: Injections
Rating: 5 out of 5
Visited: October 2023
Had our covid and flu jabs-very well organised and very pleasant people we arrived few minutes early but were spoken too and joined the queue which went very quickly