janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-new-surgery
Title: Awful
Rating: 1 out of 5
Visited: August 2023
Been waiting since May for them to complete my medical licence application sent to the from the Dvla. My license expired in June.  DVLA have sent them 2 reminders and I have called numerous times, most recently they then sent me a text after the phone call saying it would be another 8 weeks!  Rang back again as DVLA wrote to me yet again asking them to get a move on, asked to speak to the manager who was meant to call me back. Guess what? I'm still waiting!
GP surgery review: the-new-surgery
Title: Horrendous Receptionist
Rating: 1 out of 5
Visited: June 2023
There is one particular receptionist who works at this surgery who is very rude, shows no empathy and is very sarcastic and narcissistic over the phone.
I had an issue with my phone, so couldn’t ring to get an appointment. Despite going into the practice and telling them this, they told me I had to “find another phone or get yours fixed”.
That’s exactly what you want to hear when you’re already feeling under the weather, hence wanting the appointment. 

The staff here are what give the service in general a bad name. Their attitude towards patients is dreadful, I think they are forgetting that we are paying more and more in tax to help fund the NHS, yet receiving less of a service. 

This practice needs a reshuffle. Yes it needs a refurb, but if you had nicer reception staff who made the whole experience more streamlined and more pleasant, you wouldn’t be receiving 1 star reviews. 

Then they wonder why so many people flood A&E departments… I’ll leave it there.
GP surgery review: the-new-surgery
Title: No chance to getting an appointment
Rating: 1 out of 5
Visited: May 2023
As per receptionist request I called at exactly 9:30 this morning in order to book an appointment. There is no automatic line for when you call, if they’re on the phone already you have to try again.  There should be line system on the phones so it serves first come first served basis as apposed to chancing if you will be ringing at the exact right time. I called 130 times this morning for 40 minutes and still haven’t gotten through. If I could I would move practice as this is a joke. How can the NHS ask you to take a load of A&E by seeing your GP, when you can’t even speak the the receptionist.
GP surgery review: the-new-surgery
Title: Terrible Receptionists
Rating: 1 out of 5
Visited: March 2023
The receptionists continue to be the problem at this surgery. 8:30am you must ring to get an appointment, but you can't get through to anyone. Big queue, and for those of us who work, it's impossible to sit in a queue for an hour and a half. It took me 63 attempts to get through, for there to be no appointments. The online function, never has any appointments on it. The receptionists are cold, rude and unhelpful. Once you get to see a doctor (usually a nurse), they are helpful, but the standard of the facilities is exceptionally poor. They need some investment because the treatment rooms are old, tired, dark and cold. They also messed up my records and didn't record by cervical screen examination before covid, so I was sent a series of reminders. Went for the appointment and she said it was a mix up. Completely useless
GP surgery review: the-new-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
Great doctors would recommend to everyone alway solve my problems had only one problem with them but it was resolved
GP surgery review: the-new-surgery
Title: Disgusted
Rating: 1 out of 5
Visited: January 2023
I have been trying to contact you for the last hour to make an appointment and all I got was the engaged tone, I have not seen a doctor in over 2yrs, when I did finally get through I was in a waiting list only to be told that all the appointments have gone and to try again the following day, I have pulmonary embolism, copd, depression and anxiety issues, does it need for me to end up in hospital just to see a doctor, I hope for your case that I don't
GP surgery review: the-rossington-practice
Title: Poorly managed
Rating: 1 out of 5
Visited: September 2023
Rushed my mother to Doncaster Royal Infirmary as was unwell and suffers from COPD, doctor suspected heart failure and advised us to take her to GP for blood tests as waiting at A&E would take up to 7hrs. As it was early am we attempted to call the GP as it just opened.  It took several attempts to even get a dialling tone, then spent the whole of the journey from Doncaster to Rossington just ringing!  There was no queue just a constant dial tone no idea when or if would get an answer.  Arrived at the practice reception where there was no-one at the desk I continued to keep the call running, during the wait for a receptionist where we could hear laughing and joking in the back of the office, eventually a receptionist came where we handed the notes from the hospital clearly requesting a blood test was taken and the reasons, to be told no one available on the day and next appointment would be the following Tuesday 5 days later or we could go to the Keepmoat stadium!  I suggested we booked the appointment and that we would cancel if managed to sort in the meantime. I then drove my mother back to Doncaster during all this time clearly not well and increasingly distressed.  On arrival at the keepmoat we were advised that nothing was on file therefore no bloods could be taken.  I called Doncaster hospital who advised that the GP should have carried this out immediately and that they would ensure the system would be updated and having discussed with the doctor who my mother saw at the hospital, we were advised the Tuesday appointment would be fine unless there was a change in my mothers condition and to call an ambulance in these cases. Later that evening the GP called for a water sample but still wouldn’t do a simple blood test! 
Whilst the staff at DRI and keepmoat were fantastic I feel the Rossington practices management was extremely poor, clearly explains how so many appointments are not cancelled and patients are left extremely frustrated with the whole process.  The staff were clearly not busy as they were laughing and joking in clear earshot of their patients which in our opinion was totally unprofessional.
GP surgery review: the-rossington-practice
Title: Great Practice
Rating: 5 out of 5
Visited: May 2023
Just wanted to say a huge thankyou. I see a lot of negative comments on general social media about Doctors surgeries, receptionists, appointments etc.

I think you all do a wonderful job, you have really looked after me recently (and on the whole always have) and have been thorough and patient.

I have sat in your waiting room and heard some of the calls the reception team have to tackle and they have my upmost respect. I always find the reception team friendly, helpful and kind.

It's not always easy to pluck up the courage for someone to attend as you can struggle to articulate the problem, worry about wasting valuable time, looking foolish if there isn't actually anything wrong.

The peace of mind you guys give, the understanding, rationality and the empathy shown is gratefully received, thank you

Thank you to everyone for all you do, in the adverse conditions you do it in
GP surgery review: the-rossington-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
I have lived in Rossington for nearly 3 years and i have never had a bad experience with The Rossington Practice. The ladies on reception and all the medical staff have always been so brilliant with me and my daughters (3 year old and a 1 year old) any time I call there is patience, understanding and such efficiency in getting me the help I need. Any nursing staff or GP I have seen have been so thorough and keen to get an answer to any of my issues. I really can't praise the surgery enough.
GP surgery review: the-rossington-practice
Title: Total Satisfaction
Rating: 5 out of 5
Visited: January 2022
Reception staff extremely friendly and helpful and I was able to get an appointment for a blood test within a few days.  Although not needing to see a doctor recently I still need to have an appointment for blood tests and have always found obtaining an appointment no problem and the nursing staff who deal with you also very friendly and helpful.
GP surgery review: the-tickhill-&-colliery-medical-practice
Title: Shortage of staff
Rating: 3 out of 5
Visited: July 2023
The only way of contacting the surgery is by phone, after 4 attempts to call the surgery and having to ring off because the queue was so long, I recieved a further letter requesting I made an appointment for Heart disease monitoring, so I called to find I was number 4 in queue, it was then 25 min before the phone was answered by the only receptionist on duty.
I am then told I have to see the only practice nurse who works only 3 days per week so I am given an appointment 8th August.
Question's
does the practice think that one person to answer the surgery phone is sufficient ?
Is one part time practice nurse sufficient for a customer base as large as Tickhill / Harworth ?
Why is the only methods of communication available  to customers, Phone and letter, wouldn't email communication save time, money, and patience and bring Tickhill surgery into the modern world ?
GP surgery review: the-tickhill-&-colliery-medical-practice
Title: Shocking
Rating: 1 out of 5
Visited: July 2023
Can someone tell me how to book an appointment with this practice and, further, how you can be number 1 in a telephone queue for 33 (thirty-three!) minutes? The last time I visited this practice I was asked why I hadn't been for a while ... I wonder why? Strange that 'they' can constantly contact me regarding various tests, vaccinations, et al ad nauseam and yet you have to 'fight' to make a simple appointment. I understand staffing, etc., but this is beyond ridiculous. Until I can find a new practice I will live with a herniated disc or, perhaps, bed block in A & E. Unsatisfied would be a bit of an understatement!
GP surgery review: the-tickhill-&-colliery-medical-practice
Title: Just lost for words so upsetting
Rating: 1 out of 5
Visited: January 2023
Tried for ages to get through to surgery because in pain. Told by rather flippant receptionist no appointments left so ring back each morning at 8am (can’t get through) or go and queue outside at 8am for an appointment later that day & return. I asked for prebookable appt next one is in 5 weeks. I told them I was in agony but no point. No direction or help at all just told to try again every morning until I got an appt. I work & said I need to try & go in the context of not having unnecessary sick time (plus driving to work, having to sit in an office ringing the surgery for ages & that’s if I get through at all, then get back in the car to drive the 16 miles back to the surgery if I’m lucky plus in pain). That was met with “well someone else can ring for you” I said I lived alone but clearly, they were not bothered one bit and just dismissive. No care, respect nor dignity at all. No wonder accident & emergency departments are reporting that they are full.
GP surgery review: the-tickhill-&-colliery-medical-practice
Title: Great care in hard times
Rating: 5 out of 5
Visited: January 2022
In these difficult times all parts of the nhs are stretched, I was due a follow up appointment which was booked for today, having still not received a call by tea time I assumed I had been forgotten. How wrong I was the practice had been very busy all day so my GP hadn’t had chance to call me and rang me this evening from home. Her thoughtfulness and caring made me feel so worthwhile and that I had received great care from a practice that cares about me and my extended family. They took time to listen to me and offer various options and advice. They have been so supportive over a difficult few months and as such we feel very grateful to them. They are doing their best in a difficult time and clearly care about their patients. Thank you
GP surgery review: west-end-clinic
Title: Really good practice
Rating: 5 out of 5
Visited: October 2023
First rate service provider. GP experience has been good, follow ups and referrals are carried out in a timely manner. Overall I have been highly impressed.
GP surgery review: burngreave-surgery
Title: The best GP practice I could ever imagine.
Rating: 5 out of 5
Visited: September 2022
Constantly shouting about Burngreave Surgery and try and give compliments to staff as often as I can. I’ve never had an issue getting an appointment, staff are all so friendly and they work efficiently. I feel so lucky to be part of this surgery.
GP surgery review: burngreave-surgery
Title: Above and beyond
Rating: 5 out of 5
Visited: March 2022
I am writing with regard to two GPs who have gone above and beyond what you would normally expect. Personally, one doctor (I wish I could name her) has helped me so much, has phoned me on numerous occasions to check on how I am doing and has always followed through with the appropriate action. Also, my mum recently had amazing care from another one of our doctors (again, I wish I could name her) which went beyond what we expected. Both doctors are a real asset to this surgery. Thank you so very much for the genuine and kind care we have received.
GP surgery review: firth-park-surgery
Title: Opening Times misleading
Rating: 3 out of 5
Visited: July 2023
States on website surgery opening times state open 8am to 10am but when you phone it states the surgery is closed how do you get an appointment  to see a doctor
GP surgery review: forge-health-group
Title: Disgraceful
Rating: 1 out of 5
Visited: July 2023
This surgery was one of the best pre covid, now I believe they’ve used covid as an excuse to become lazy with customer service and care. Most doctors are brilliant as are the nurses. The receptionist seem clueless and careless. Iv been on hold for 45 minutes just to be told they’re at full capacity, Iv had severe tonsillitis for a week that hasn’t cleared up, I can barely swallow but apparently this isn’t a medical emergency. Iv getting absolutely frustrated at the lack of empathy from a place that should have this at the heart.
GP surgery review: forge-health-group
Title: Terrible patient care
Rating: 1 out of 5
Visited: May 2023
I had an almost fatal heart attack in August '22. When the brilliant team at Cardio care in the Northern General discharged me into the care of this GP practice my heart sank because I suspected I wouldnt get any after care or monitoring and I didn't. 
My medication was due for review in May 23 and the practice  pharmacy hasnt been in touch with me as we enter June. Everything to provide post cadiac infraction care has been done by me. Thank God I can read and am resourceful. This is a terrible surgery and defined by its management  inability and lack of compassionate care  I really couldnt recommend it to anyone.
GP surgery review: forge-health-group
Title: Can’t get appointment to see the doctor
Rating: 1 out of 5
Visited: September 2022
I had very bad experience with the gp because I can’t take appointment Through the phone or from the gp 
Even the receptionist didn’t give me the appointment and always said we are full of capacity and go to walking center or A&E 
It was good to connect with doctor through ask my gp but I don’t know why they stop it and can’t do it any more 
I hope they will do ask my gp again is useful for us .
GP surgery review: forge-health-group
Title: Can’t get appointment
Rating: 1 out of 5
Visited: August 2022
I have been trying to get a appointment/ telephone consultation  for the last 3 consecutive days . I start calling at 8.30am when the phone lines open and initially get disconnected as the phone lines are busy then when I do get through after the 23rd- 33rd attempt I am told the surgery  is at full capacity. In response to this I ask what am I suppose to do to ? the receptionists response to this  was to physically get to the surgery for 9am , or go to accident and emergency. I explained I have previously done this on the advice of the surgery and once I got to accident and emergency I was told it was I should have gone to my gp and shouldn’t have wasted the accident and emergency departments time . I feel disgusted at the way I have been treated , the surgery needs proper Management.
GP surgery review: forge-health-group
Title: Practice ok
Rating: 1 out of 5
Visited: March 2022
Almost impossible to get medical help after serious bladder cancer operation & colonoscopy after problems.
Practice phone keeps disconnecting me when I was seeking urgent help for medication so I struggled without necessary painkillers etc.
I had to almost beg Swift Pharmacy if they could help me which they did with just basic medication.
GP surgery review: forge-health-group
Title: Terrible service
Rating: 1 out of 5
Visited: March 2022
I am unable to get time off from working in my job to contact helpline to get prescription of my tablets between 08.30am and 09.30 . Have been given no other option to get the tablets and was told to get a friend to do it for me but have no one . Terrible service and made to feel like I am a nobody while receptionist seemed to enjoy offering no help while my condition now worsens due to receiving no help. Avoid this surgery at all costs
GP surgery review: forge-health-group
Title: No care inly money making
Rating: 1 out of 5
Visited: March 2022
My daughter been ill,can't speak with anyone. Taken to children hospital, bad infection with high temperature. 
My wife spoke with doctor last week,regarding swear itch,gave a priscription, not worked,phoned again,doctor made appointment 3 days time.she is really bad been to chemist, doctor cancel appointment again.
I am really ill,can't speak to anyone, doctors and nurses fully booked.
We get covid19, that doctors get ill,but surely management has other options, but if you can't  see patrons, then close down.since privatisation and merger,it's all about money.
No care.
GP surgery review: page-hall-medical-centre
Title: Worst practice ever
Rating: 1 out of 5
Visited: February 2022
In possible to get appointments staff rude docters taking the cheapest options it's not about care anymore but about how much money they can save the management at the surgery seriously needs to look at how it is run and change things before something serious happens it is only a matter of time
GP surgery review: southey-green-medical-ctr
Title: Absolute joke
Rating: 1 out of 5
Visited: August 2023
What a joke can never get an appointment. When you eventually do nothing gets sorted and you get the run around. Always late with repeated medications. Receptionists are the Most Arrogant and Rudest people You will ever come across. Got to be one or even the worst surgery in Sheffield. Would definitely not recommend.
GP surgery review: southey-green-medical-ctr
Title: Very poor practice
Rating: 1 out of 5
Visited: January 2022
The GP at this practice is not nice or kind, he overtalks me everytime I see him.  I have asked to be referred several times for several reasons and this has not been done, even though the GP said it would be done.  I have lost faith in the NHS due to the poor care given at this surgery (which pre-dates Covid).
In addition, the appointment booking system is a joke.  Receptionists insist that everyone has to call at 8am on the day of the appointment, even if patients have difficulty using the phone.  Appointments are gone by 8.15am everyday.  There are no advanced appointments at all, no regular appointments, only the mad scramble at 8am. When I booked an emergency appointment, I was told off for doing so (by the GP) even though it was an emergency.
I am very unhappy with the experience here.
GP surgery review: upwell-street-surgery
Title: Disappointing practice
Rating: 2 out of 5
Visited: May 2022
careless in general and not professional . This practice needs serious training in everything.. unfortunately some doctors only know how to just say ,” take paracetamol “ instead of taking matters seriously or at least referring the patient to a specialist .
GP surgery review: wincobank-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: October 2023
Immediate emergency appointment for chest pains. Blood test and xrays on same day, ecg following week. Test results within a week. Brilliant..
GP surgery review: wincobank-medical-centre
Title: Working hard in difficult circumstances
Rating: 4 out of 5
Visited: October 2023
I have always received good advice and treatment when required. The staff are always civil. It is a comfortable environment.
GP surgery review: wincobank-medical-centre
Title: Seamless from appointment to consultation.
Rating: 5 out of 5
Visited: August 2023
Everything you would expect from a great Medical Centre, from reception staff, phone handling,Doctors consultation, Nurses accommodated answers to other queries regarding advice and timescales of annual check up’s along with travel vaccinations. I found all staff to be pleasant, accommodating and had an emphatic ear to all my queries.
GP surgery review: wincobank-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
Great caring doctors who always have time and patience to listen . Receptionists are always polite and patient and also understanding .
GP surgery review: wincobank-medical-centre
Title: Great doctors
Rating: 4 out of 5
Visited: April 2023
It’s a great practice, however the waiting times are sometimes off, not all the time just some of the time I don’t really mind personally but others do. I would recommended it because I personally like the practice it’s very professional and welcoming however it could do with a splash of colour so it’s not as daunting for younger children.
GP surgery review: wincobank-medical-centre
Title: Good service
Rating: 4 out of 5
Visited: March 2023
Was able to get an appointment easily,after phoning first thing in the morning
 Was seen within 10 minutes of my appt time, and correct advice was given to me by the Dr ( advised to go to A&E)
GP surgery review: wincobank-medical-centre
Title: Good service
Rating: 4 out of 5
Visited: March 2023
Thorough follow up consultation with diabetes nurse - feel very well looked after and cared for.  Also checked that other recommended appointments had been made.
GP surgery review: wincobank-medical-centre
Title: Standard GP for an app but the gp’s are great
Rating: 4 out of 5
Visited: March 2023
My last appointment was a pre booked appointment so no messing about and I was in and out but trying to book an appointment less than about 10 days in advance is just not possible and you get told to call on the day. If you’re not hitting dial at 7.59.30 then constantly pressing redial you have no chance of a same day appointment. I have called the doctors at 8.01 before and pressed redial 30/40 times and then when finally got through all appointments are gone and been told to call again tomorrow. Only prebookable appointments are around 2/3 weeks in advance. All that aside wich I know is the case for most GP these days when you eventually get to see a doctor I can confirm the ones at this practise are really good and are quick to get you the nessisary tests done. They don’t just fob you off they actually investigate the issues.
GP surgery review: wincobank-medical-centre
Title: Physiotherapy Appointment
Rating: 4 out of 5
Visited: March 2023
I was happy with the appointment the Physio took a look at the problem I had and listen to me and decided to send me to the hospital for them to take a look. She informed me that I may have to wait for them to contact me and she sent me some exercises I could do in the meanwhile. All in all I was happy.
GP surgery review: wincobank-medical-centre
Title: Great Dr’s terrible booking system
Rating: 3 out of 5
Visited: March 2023
I have no issue with the staff at the practice and tbh they are all lovely people however there are never any appointments or your 38 in the que at 08:00 when they open, everyday for 2 weeks I have called and not been less than 20 in all that time. The new call system is worse than the one they had before at least you could get an appointment then.