janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: lewisham-medical-centre
Title: Well-run practice
Rating: 5 out of 5
Visited: January 2022
I switched to this practice during lockdown and I was completely amazed at the difference from my last surgery. The reception staff, nurses and doctors have been exemplary and I just can’t fault them at all. They are also efficient and organised and do what they say they’re going to. I am so pleased that I swapped and feel confident everyone here will look out for me and my family and do their best for us!
GP surgery review: the-lewisham-care-partnership
Title: I can not get a appointment
Rating: 1 out of 5
Visited: April 2022
I've been at this practice for over 20 years, and I'm sorry to say, its gone down hill. I haven't seen a doctor for nearly three years. I have a long term condition, yet I am unable to get a face to face appointment. Twice I had to pay for a private doctor for my eczema and my lump on my neck, because they offered face to face appointment. This is outrageous, why can't I get get a face to face appointment? Telephone appointment can not diagnose acute eczema nor examine the lump on my neck. Please improve
GP surgery review: belvedere-medical-centre
Title: Very bad service
Rating: 1 out of 5
Visited: November 2022
I expected one referral for physio department to more than 3 months and Belvedere Medical Centre they not do'it.I discovered that Belvedere Medical Centre they not referral me not even after 3 months.Disappointed!!The staff from the reception chatting and drink coffee and the phone ring and they not responding.Time to answer when I called is after 1 hour.Very poor services.
GP surgery review: belvedere-medical-centre
Title: Ridiculous problems with this Surgery!
Rating: 2 out of 5
Visited: October 2022
I have had great difficulties in attempting to make contact with my surgery in order to arrange a prescription review.  I spent one afternoon between 2-5pm on the telephone trying to get through to them. I waited an hour at a time then getting lost in the telephone system twice. I gave up and arranged my review through the MyGP app. However, I never received a review so I phoned the surgery several days later. Surprisingly, I managed to get through but was told this surgery does not use this app anymore. I exclaimed that I did not know this but was told everyone had been told (except me, it seemed!). A review was then arranged for 11 October when a lady spoke to me from the surgery pharmacy team. She went through my prescription list and I told her the Gabapentin prescribed by my consultant I now needed.  She said she would request it. This week I emailed Knightons and as usual my husband collected it. When it arrived home I discovered the Gabapentin was missing. I phoned Knightons and was told this item was requested but not on my prescription from the surgery. I was asked to ring them on Monday! Can someone please tell me why we have a prescription review?! How frustrating and time wasting!!
GP surgery review: belvedere-medical-centre
Title: Best consultation I've had with a doctor
Rating: 5 out of 5
Visited: August 2022
This was my first face to face consultation with a doctor at the practice.
I got 30 mins with the GP who was brilliant. I actually felt like I was listened to and he addressed all my concerns. He even phoned me when I got home to say he had spoken to colleagues and had decided I needed a further x ray. 
I'm new to this practice and if this is the service going forward, I'm very happy and impressed.
GP surgery review: belvedere-medical-centre
Title: terrible reception staff
Rating: 1 out of 5
Visited: June 2022
Been a patient at this surgery for many years and always had good service until today.
went on the askfirst app to book a urgent appointment none available, advised to call the surgery so i did.
After 25 minutes waiting and still no answer i made my way to the surgery hoping to make a appointment at the reception!!
when i got there the 2 receptionist continued there conversation about their social life’s, then 1 of them could be bothered to talk to me said no appointments available until the 16th 8 days away.
I was then advised to attend urgent care center or A&E.
If this is their idea of patient care god help us.
GP surgery review: belvedere-medical-centre
Title: Great surgery
Rating: 5 out of 5
Visited: March 2022
I have been a patient with this practice for many, many years and have had reason to use them intermittently. My health over the past year has been very testing so I have welcomed the response from the surgery in how I’ve been treated and indeed, the NHS in general.
The receptionists have always been polite and accommodating, the doctors helpful and professional. My main support over this difficult period however, is an extremely kind and supportive Nurse Practitioner who has been pro-active, promptly arranging tests and referrals determined to get to the bottom of the issues. I genuinely don’t know where I’d be without this level of care.
Now using AskFirst, I have found it easy to use.
I am glad I have remained with Belvedere Medical Centre and appreciate what they do, especially during the pandemic where under considerable pressure.
I thank them for all their hard work, they deserve the praise.
GP surgery review: belvedere-medical-centre
Title: Patients for over 25 Yr now never felt less confident !
Rating: 3 out of 5
Visited: March 2022
This new system (replacing econsult which worked for my family) just seems ridiculous! Unless you have the power to predict ill health in advance - literally no chance seeing a gp sadly during 1st week 
of illness. Appointments  over a week away sadly.  The system said the surgery should hold urgent appointments back for on the day if you meet the requirements following online consult?  Well I was told on ringing the surgery -they had NO such appointments. So I ended up dealing with 111. My condition got worse, rang the surgery again (as I am disabled so can only access online services when I have support) I explained situation to the receptionist who agreed to get me a call back. I was called back and told I needed to be seen! Exactly as I knew & had been trying to access! HOWEVER the only option was the on site paramedic who didn't even have an adult blood pressure cuff! He  advised me if I still felt ill the next day I may need to change the current antibiotics. Next day, I'm worse - I tried contacting surgery AGAIN online  to get a prescription change - totally useless as it wanted me to make another appointment over a week away!! In the end I went to Erith hospital where I was told I would face a 3hour plus wait - only to be triaged and taken IMMEDIATELY  through for treatment as my condition had worsened as I was well aware!! An hour  & a half later following prioritised treatment & observation I was allowed home with a new prescription too! Well done Erith hospital and good job I KNEW my condition was getting worse so to go for help as accessing Belvedere Medical Centre and a gp when needed was impossible sadly! Luckily I took a leap of faith well over a week before when I first started feeling unwell & booked one of these joke 'over a week ahead appointments ' as I now need  gp review according to the hospital next week. I thought we were supposed to try & leave hospital care for those with emergencies? Which had a gp been able to see me in that 1st week of getting ill i may not out of desperation (& emergency I) ended up a patient needing immediate hosp care! It's just not good enough Belvedere Medical Centre- and I'm so sad that after being with this practice for over 25 years I have NEVER KNOWN THINGS SO BAD!! People need to see or speak to a gp preferably in that first week of being ill - not over a week later etc and booking appointments that are only on offer for over a week away... This new system will cause many issues as far as I can see.  As a disabled patient I don't feel very safe currently with the care being offered.. It's not the gp themselves - it's just trying to access basic gp care that should be an option within the 1st week if serious - and saving patients from trauma & upset of them ending up at the hospital just to get the treatment they then require as the initial gp care wasn't accessible. Did this practice grow too big?? Because there weren't issues like this years ago that's all I can say...very concerning & sad
GP surgery review: belvedere-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: February 2022
25 years have been a patient with this practice, fortunately for many years not had to use them, then things begin to happen. In 2016 I attended with symptoms I had started with, chat with nurse practitioner, referral on 2 week wait for tests with cancer, sadly confirmed positive with bowel cancer,  operation, nearly Losing my life to septic shock this practice have got me through with fantastic care, support, appointments when needed, so so much compassion on all areas and nothing too much trouble, my continued health and well being was their total focus. Get through that then this year get symptoms again this doctors were relentless with tests and referrals to try to get answers, finally after a referral to a Specialist clinic at guys, I got answers, emergency admission to St. Thomas , iv antibiotic's for 8 days and then open heart surgery for mechanical aorta valve and 1 other to be replaced, again the after care once home from this surgery has been fantastic, regular blood tests, easy to make appointments via the new app, with only today over 400 being available, receptionists always friendly, polite and very knowledgeable with what to do, when I take my warfarin record book, straight away copy taken and put in pharmacy tray, and my tablets always actioned and at chemist within 24 hours, Belvedere medical centre it’s been a journey, but you are all fantastic, who knows what the future holds for me , but I am glad I am walking it with you beside me , shout out to nurse practitioners, such pleasant ladies and so professional , thank you .
GP surgery review: belvedere-medical-centre
Title: Good experience
Rating: 4 out of 5
Visited: January 2022
I had an appointment with a physician trainee yesterday at the surgery, such a calming influence, good communicator and a good listener to my concerns. A breath of fresh air compared to previous bad experiences at the surgery.
GP surgery review: lakeside-medical
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
The staff are warm and cordial. I felt really comfortable. The gp that attended to me was jovial she made me feel so relaxed. Its also a very neat environment. I would recommend to anyone living in that area
GP surgery review: lakeside-medical
Title: An excellent start
Rating: 5 out of 5
Visited: January 2023
Having received dreadful service from another Bexley practice, or should I say total lack of service, I switched to Lakeside. A very welcome change at my initial consultation. The facilities are excellent, the receptionists friendly and the nurse that checked me over was professional, helpful and attentive. I look forward to far better things than I experienced elsewhere.
GP surgery review: lakeside-medical
Title: Amazing Practice
Rating: 5 out of 5
Visited: January 2023
My elderly father's health has deteriorated over the past few months and the practice have been fantastic. The receptionists, care co-ordinators and doctors are always helpful and supportive, which makes a very difficult time slightly easier. Thank you all so much for everything you do, it is very much appreciated
GP surgery review: lakeside-medical
Title: Corby urgent care - excellent service
Rating: 4 out of 5
Visited: January 2023
After being taken ill and with a weakened immune system and needed to see a dr ..no appointments at Brigstock no joy in getting through to lakeside headed for Urgent Care - triage nurse was excellent- gave me a bed away from waiting room to avoid further germs and was seen promptly and medication prescribed. With the current pandemic flu/Covid etc and how stretched NHS are and difficulty getting a drs appointment can’t praise the service enough at Urgent care Thankyou
GP surgery review: lakeside-medical
Title: excellent care
Rating: 5 out of 5
Visited: December 2022
excellent care and assistance regarding my leg ulcers and other health issues, mb, cl, mit, superb care provided and they all have gone above and beyond I can not fault the service at all and I hope this carries on as I have confidence in their care and support. I wish all the staff and doctors at the lakeside and other sites a great xmas break thank you very much vf
GP surgery review: lakeside-medical
Title: Great practice
Rating: 4 out of 5
Visited: December 2022
We have found that we have good regular access to our GP. The practice is supporting and innovative with its referrals to specialists and associated medical services such as psychology and pysiopherapy.
GP surgery review: lakeside-medical
Title: A lot to improve
Rating: 1 out of 5
Visited: November 2022
Visited this morning for a nasal flu vaccination for my daughter. Waited around 20 min after which when finally was seen we were told they run out of the vaccination the week before. Would have been good to tell us to cancel/ re-schedule the appointment not wasting my and nurse's time.
GP surgery review: lakeside-medical
Title: Good experience
Rating: 5 out of 5
Visited: October 2022
The doctor was very helpful and thorough and listened to my concerns the doctor went above and beyond to help me very impressed
GP surgery review: lakeside-medical
Title: Alround very good
Rating: 5 out of 5
Visited: October 2022
Good friendly responsive reception staff.
My doctor in particular very thorough and with an excellent interpersonal manner.
The whole practice very clean and with lots of in house facilities (eg nurse and blood tests).
GP surgery review: lakeside-medical
Title: Good practice
Rating: 5 out of 5
Visited: October 2022
I have always had good service and good doctoring during the many years I have been with Lakeside. I received quick attention recently with onward consultation to hospital. I would highly recommend this practice and rate the receptionists highly as well. Would never consider changing to any other.
GP surgery review: bermondsey-spa-medical-centre
Title: Bermondsey spa medical practice
Rating: 1 out of 5
Visited: January 2022
Bermondsey spa medical practice has to be the worst GP in the whole country, good luck trying to get an appointment to speak to a doctor or anything like this, I have just rung up for an appointment today 23/02/2022 and have been told I need to speak to a doctor regarding blood test results but no appointments until the 1st of April, I thought it was an April fool’s joke but its wasn’t looks like the joke is on me ☹…. This is the worst GP in the in the country.
GP surgery review: falmouth-road-group-practice
Title: Excellent medical staff
Rating: 5 out of 5
Visited: May 2022
I've been with Falmouth Road Surgery for about a year and have visited about five or six times. Although booking via Dr IQ can sometimes be a little clunky (e.g. when none of your reasons for needing a GP appointment align with the categories provided), I have always been able to get an appointment quickly. The appointments have always been on time and the waiting rooms have always been spotless. I have also found the medical staff incredibly caring and compassionate. In particular, I have seen the same GP a couple of times who is incredibly thorough and very understanding. Having had some poor experiences in the past in previous surgeries with GPs who do not listen, they were a breath of fresh air. I am very impressed by the professionalism of this surgery, especially considering that for the whole time I have been with them, they have also been dealing with the ongoing COVID-19 outbreak. I have moved a fair bit so have had my fair share of GPs and Falmouth Road is one of the best I've experienced.
GP surgery review: falmouth-road-group-practice
Title: Fantastic practice with lovely staff
Rating: 5 out of 5
Visited: May 2022
I have recently joined this practice and I am so glad that I did! All of the staff here are lovely and very helpful, both in-person and over the phone. I also received a response to my online consultation via the Dr IQ app extremely quickly, and couldn't be happier with the service I have received so far! Very caring practice, would highly recommend
GP surgery review: falmouth-road-group-practice
Title: Efficient, friendly, professional service from reception
Rating: 5 out of 5
Visited: March 2022
Staying with parents in Bristol needed to redirect a repeat prescription from pharmcay in SE1 to local pharmacy in Bristol.  The receiptionst who handled the request was friendly and professional, and a human being - not an automated push button response.  Two working days and I can collect it.
GP surgery review: falmouth-road-group-practice
Title: Very responsive
Rating: 4 out of 5
Visited: February 2022
I received very responsive help from a member of the Falmouth Rd surgery staff to reinstate my hospital appointment which had been cancelled incorrectly by the hospital.  I am very grateful as I know you are very busy
GP surgery review: falmouth-road-group-practice
Title: Poor practise don't answer phone or reply I would change gp
Rating: 1 out of 5
Visited: February 2022
I've been on the phone for 30 mins noone has answered I've downloaded the app but you can't request a face to fact appointment. The other day they said I had to call at 8 30. 30 mins later I'm still on hold. Ridiculous
GP surgery review: falmouth-road-group-practice
Title: Great Practice!
Rating: 5 out of 5
Visited: February 2022
I have been at this Surgery for many years, yes there have been changes over the years, but I can honestly say I could not have a nicer caring Doctor who will always take time to listen and explain. Also I will add the Reception staff are always very friendly and extra helpful, Couldn't ask for a better Surgery!
GP surgery review: falmouth-road-group-practice
Title: Terrible service
Rating: 2 out of 5
Visited: January 2022
Can't fault the doctors or nurses at all. However most of the reception/admin staff are incompetent. I received blood test results a couple of days ago and I can't get an appointment for another 3 weeks. I tried phoning for a same day appointment and the first person I spoke to cut me off, meaning I missed the time slot. 

When I first phoned them for my blood test results a couple of days before, the person on the other side of the phone asked me if I was someone else, which essentially meant I heard the name of another patient who also had test results that day...
GP surgery review: falmouth-road-group-practice
Title: Very difficult to book appoitments
Rating: 2 out of 5
Visited: January 2022
The staff are polite and sympathetic and the doctors are good. However, the service refuses to allow people to book appointments in advance. That means you can only book an appointment on the day of. E.g. you can only book an appointment by phoning up at 8am and seeking a same day appointment. This is of course impossible, and what happens is that you call at 8am, hold for half an hour, and are told that there are no more appointments available for today.
I think the reader can understand why this makes the service unusable for anyone who has, for example, a job, children or other scheduling sensitive responsibilities.
The practice also has a DrIQ app through which you can allegedly book appointments, but as everyone knows, the app does not work
GP surgery review: chelsfield-surgery
Title: Don't call back when they say they will
Rating: 2 out of 5
Visited: May 2022
After taking advice from the local pharmacist, I was told that I needed to see a GP, I tried calling the surgery but couldn't get through so used the eConsult facility via NHS log in at 12.45 on the 9th May. I completed all the relevant information and was sent an email confirming that this had been sent to the surgery and that I would be either called, text or emailed by 6.30pm on the 10th May.  I kept my phone by me the entire time and by 7.25pm on the 10th May, had still not received a call back.  So frustrating when you follow all the guidance (try treating things yourself with OTC products first, then visiting pharmacy for advice, using eConsult etc) and yet are still unable to get medical attention.
GP surgery review: green-street-green-med-ct
Title: Cannot make an appt or see a doctor
Rating: 1 out of 5
Visited: November 2022
I have been unable to get an appt for several years, you can only phone between 8-9am when most people are travelling to work and no online appts.  Obviously everyone is trying between these times so even after a long wait on the phone you are unsuccessful.I had cancer and thought I had found something suspicious and after 30mins trying to get through I was told there were no appts, I should ring tomorrow and try then. When I said this was not good enough I was told 'we are all in the same boat' and when I said that was not good enough she said she would mention it to the duty doctor. No phone call back. You are not permitted to go into the surgery unless invited and as you cannot see or speak to a doctor it means they are effectively closed. They used to be good and had afternoon appts but apparently they have no plans to do this again after covid as they are happy with the system now.
GP surgery review: green-street-green-med-ct
Title: Shambles - Useless Booking System
Rating: 1 out of 5
Visited: October 2022
Avoid If You Can.
It is impossible to get an appointment / get hold of the practice via the phone or the online system. No wonder NHS is on it's knees.
in summary: a call is answered by a machine which looks like you will get through however after giving you 2 minutes of useless information they just tell you that your call cannot be answered and tell you to call back another time. 
Guess what - another time it is the same experience. 
e-consult is always offline and if sometimes you might be able to fill in the lengthy forms, they do not read anything you wrote and ask you exactly the same questions not to mention they take days to get back to you and rarely get back within the timeline they promise.
GP surgery review: green-street-green-med-ct
Title: Appalling Surgery
Rating: 1 out of 5
Visited: October 2022
This practice service has fallen in the gutter! They used to be very good, but now they're not helpful at all. You can never get a same day appointment. I started calling at 7:59am last week, as you have to call from 8am, and was number 10 in the queue. Had to wait an hour to be told there were not more appointments that day! Had to go to the UCC to be seen after work, a non life-threatening but still urgent. Tried the e-consult system, also useless as you can get an appointment for non-urgent things for the next day, but no time is given for the appointment. I called reception to check and they can't see the system. The e-consult Dr called when I was in the office, could barely speak with the man, and he was frustrated I couldn't talk, but not my fault they don't tell people what time they're calling to prepare accordingly. Surgery and e-consult doctors are rubbish! They show no consideration or care for patients' privacy or dignity.
GP surgery review: green-street-green-med-ct
Title: Avoid this practice
Rating: 1 out of 5
Visited: August 2022
Awful phone system, takes at least 30 mins to get through every time, receptionists aim to stop you getting appointments, one doctor in particular has a curious bedside manner, very unhelpful. Wouldn't recommend this practice at all. Try somewhere else.