janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: kingsbridge-medical-centre
Title: Good medical care
Rating: 5 out of 5
Visited: November 2022
Once an appointment has been made the medical care is excellent, the Doctor did not rush us.
The biggest problem is getting an appointment either face to face or remotely.
GP surgery review: kingsbridge-medical-centre
Title: Very efficient
Rating: 3 out of 5
Visited: November 2022
Thorough consultation. Plenty of patient doctor. Interaction. Tests and procedure was very quick. Results back quickly.
GP surgery review: kingsbridge-medical-centre
Title: Covid/Flu jabs
Rating: 5 out of 5
Visited: October 2022
Easily booked via text, reminders/info via text, well-organised on the day. All the staff at Kingsbridge provided an excellent service for Covid/Flu jabs.
GP surgery review: kingsbridge-medical-centre
Title: Brilliant experience
Rating: 5 out of 5
Visited: October 2022
Well done. Appointment bang on time. In and out in no time for a blood test. Staff are always so friendly and welcoming.
The Doctors are very thorough and answered any questions you may have.
You never feel rushed and you are always listened to.
GP surgery review: kingsbridge-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
I always feel well looked after by this practice.  All staff from reception to GP and everyone in between are always helpful and do their best to help patients.
GP surgery review: kingsbridge-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
A great phone back appointment by my GP who is extremely considerate and shows empithy to the given situation. DR U  is a very thorough and professional person. Thankyou for your continued support.
GP surgery review: kingsbridge-medical-centre
Title: Warm and welcoming staff.
Rating: 5 out of 5
Visited: October 2022
The staff at the practice are warm and very helpful. I've yet to meet a doctor but the nursing staff and the ladies at the reception were very kind and quite helpful.
GP surgery review: kingsbridge-medical-centre
Title: A Very Good Pratice
Rating: 5 out of 5
Visited: September 2022
I was very grateful that I could be slotted in at very short notice, it meant I could get my problem treated and the medication cleared it up quickly. So I must thank the receptionist who helped sort out the appointment with the doctor so quickly.
GP surgery review: kingsbridge-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: September 2022
The phone waiting queue was shorter than normal and was answered quickly. I was offered an on the day phone appointment. The doctor was great and she even sent me some physio exercises onto my phone.
GP surgery review: north-beverley-medical-centre
Title: Swift response
Rating: 5 out of 5
Visited: December 2023
After calling 111 I was contacted within a few hours for a same day telephone consultation. This was followed by an in person appointment, again on the same day, and very helpful follow up.
GP surgery review: north-beverley-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: December 2023
Was listened to fully and had everything explained at each step of my treatment which lowered my anxiety. At the end of my appointment felt very relaxed and confident in my treatment.
GP surgery review: north-beverley-medical-centre
Title: Good experience
Rating: 5 out of 5
Visited: December 2023
Rang for a telephone appointment for sinusitis. Was told I'd be rang back the same or next day. No call so rang in later on the 'next' day and had a f2f appointment in 2 hrs. Doc was spot on. Thanks
GP surgery review: north-beverley-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
All I can say is this practice is second to none the staff are always very polite and listen to our ailments from receptionist to nurse practitioner to all the doctors thank you .
GP surgery review: north-beverley-medical-centre
Title: Good luck getting an appointment
Rating: 1 out of 5
Visited: June 2023
Rang up, after 20 minutes on hold, the lady who answered the phone was not compassionate and the service was cold.

Tried to book an appointment to be told there was none coming up (fair enough) but to then be told I can’t book one in advance outside of the “coming up” period is ridiculous as supposedly the appointments are released in blocks only and it’s management making these decisions. Last I checked Calendars go forward in time for an infinite period of time.

What is the point of a GP where you can’t get an appointment.
GP surgery review: north-beverley-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I have had dealings with both ANPs and doctors at this surgery. They are always kind, personable and professional. Thank you for your hard work.
GP surgery review: north-beverley-medical-centre
Title: Failing practice
Rating: 2 out of 5
Visited: December 2022
extreme difficulty in getting a Gp call back or appointment for an urgent review. hostile and a non medical trained receptionist making a decision on when  a patient can be seen. a receptionist who kept repeating ring 111, which I had already done and  was trying to explain I needed a call back from a gp re antibiotics for my husband who had pneumonia in both lungs. This was followed by you can have a call in 2 weeks......
GP surgery review: haxby-group-practice
Title: Not good and unfriendly receptionists
Rating: 1 out of 5
Visited: March 2022
Since joining this surgery in 2017 (due to moving into the area) I have been constantly unhappy with the practice. The receptionists are unfriendly and unhelpful. All they do (whether you're there in person or on the phone) is to refer you to the online form. They did not even give me an appointment when I had come into the surgery in person with an ear infection, even though I had been sent by a pharmacist. The online form is not user friendly and if you enter a certain combination of answers you get a message telling you to contact 111 and you can't even continue with the process. I've tried to make an appointment in March 2022 using the online form and got a reply telling me that it would take up to 8 (!!!!) weeks for a reply. 8 weeks have passed and I am still waiting to hear from the surgery.
I would not recommend this surgery and it does not feel like they are patient oriented at all, especially the reception staff.
GP surgery review: haxby-group-practice
Title: Great service
Rating: 4 out of 5
Visited: January 2022
Had telephone app this morning, sorry I forget the doctors name ,was very caring and supportive, sorted my issue straight away, also said to contact the surgery if I had any problems ,I felt very reassured. Thank you
GP surgery review: haxby-group-practice
Title: The Forge Poppleton
Rating: 2 out of 5
Visited: January 2022
The practice is all shut down!!!!!!
Can you not send out texts to let the patients know that nobody is there, some of us have to travel miles to get there 
Please if you have time to send out your new opening times so your patients do not waste there time
GP surgery review: haxby-group-practice
Title: No Privacy
Rating: 1 out of 5
Visited: January 2022
It is incredibly hard to get a doctors assessment and many times I have been done over the phone. They phone at random times and because it was so hard to get in touch you simply have to talk to them when they ring.

On multiple occassions I have been on the bus and had to shout out all my personal and private medical problems in front of everyone on the bus (because of the background noise).

Also, if you want to be seen by a doctor you used to simply say...I need an appointment and if it was urgent or not. Now when you go to the reception you get medically assessed by the receptionist for level of urgency. This means every person they speak to at that desk has to say in front of the queue their private medical situation. They have a sign saying you can ask to go somewhere else but the situation is that every single person in the queue would have to ask for that.
GP surgery review: fusehill-medical-practice
Title: Friendly Practice
Rating: 5 out of 5
Visited: May 2022
Reception staff welcoming and friendly 
Dr was thorough in examination and listened attentively- able to discuss my concerns- didn’t feel hurried
GP surgery review: fusehill-medical-practice
Title: Things are not that stretched
Rating: 1 out of 5
Visited: May 2022
Average wait time to get through to receptionist is between 40 minutes to an hour. I’ve been sent to A&E via 111 to be put on a gp pathway just to make them give me a phone consultation simply to get antibiotics. 
Online prescription service is ridiculous- you fill it in, the doctor phones you back with no warning, then you have to call them back to try to speak to the doctor, which takes 40 mins to get through, simply to be told the doctor might ring you back. Still no prescription! This service has some good staff (all regular gps are long gone), but systems failures make access impossible.
GP surgery review: fusehill-medical-practice
Title: Very helpful staff
Rating: 5 out of 5
Visited: March 2022
Was very pleased with the phone consultation with gp and found they were very understanding. Answered all questions. Didn't feel rushed to finish phone call. Came down to surgery to sort out bloods and receptionist was very helpful and pleasant.
GP surgery review: fusehill-medical-practice
Title: Great Service
Rating: 5 out of 5
Visited: March 2022
Been seen today, asked if I had a positive experience of which I did, happy to share my experience.  Turned up was seen quite quickly ( waited around 5 minutes), seen by Health care, had my smear. Felt  a bit nervous but was really put at ease.  they do these procedures all day long and don't even bat an eye. I don't know why i was worried at all and should of gone sooner
GP surgery review: fusehill-medical-practice
Title: Difficult to contact
Rating: 2 out of 5
Visited: March 2022
Very difficult to contact by telephone. Response to online service slow and lacking in depth. Overall everything was of a minimal standard.
GP surgery review: fusehill-medical-practice
Title: good service
Rating: 5 out of 5
Visited: March 2022
Thanks for a good visit today,  the staff were super helpful and came away with a 2nd appointment for a asthma review
GP surgery review: fusehill-medical-practice
Title: Left without essential meds, 3 times now.
Rating: 1 out of 5
Visited: February 2022
I've been with this surgery since its beginnings at its original site. From birth, in fact. The practice before it moved saw me through both my pregnancies, and the many needs one has for associated care while bringing up children, and attending to all the minor health issues that we all go through, individually and as a family.
I'm appalled now at what it's become. 
I have severe COPD and asthma, am housebound and completely reliant on the delivery of my repeat meds. Such meds as have rescued me after life-threatening spells in hospital. 
Today as has happened now on two previous occasions I have waited in vain, for one week so far, for my meds to arrive, only for the pharmacy to inform me that my prescription was not forwarded to them once again. The pharmacy are very good but it is out of their hands if the surgery does not respond. All they can do is try and put it through marked urgent, as currently I have zero doses, and I don't know how long before the prescription will be sent through, or if it even will.
Phoning the surgery itself, my god. A long unnecessary message, with details of five buttons to press. I pressed the one for repeat prescriptions but it was just a message that you can't order them over the phone.
Then, no music, just the ringing tone. Interspersed at intervals with 'staff are busy dealing with patients', please wait or call back later, but 'if you do end the call you will lose your place in the queue'.
I know from the previous incidents that it will take an inordinate amount of trying to get through before you can actually speak to someone.
I seriously want to leave this surgery, as it is obviously a threat to my continuing health. The uncertainty aggravates my anxiety, as I am also on anti-depressants, which monthly prescription I also await. 
I am anxious about changing surgeries because I don't want to complicate things and incur any more delay in getting a reliable supply of my monthly meds. Can I be certain that everything would go smoothly when the surgery are demonstrating that they can't even send a prescription through when requested? 
This surgery needs some kind of intervention. If they lack medical staff then surely the onus is on the manager to recruit some. 
It's just appalling. I have many words, but really no words.
[To the moderator/s: My 2nd attempt at a review. First was rejected 'as you have named members of staff' which I most certainly did not! Let's see how this one goes. I'm keeping a copy and won't give up trying to post. Failing that I will find other places to share my experience]
GP surgery review: fusehill-medical-practice
Title: Good service
Rating: 5 out of 5
Visited: February 2022
Thanks to the caring Doctor who listened to me and spent what seemed a lot of time with me 
Thanks to the receptionist on the front desk Who gave me a smile
GP surgery review: fusehill-medical-practice
Title: Good service
Rating: 5 out of 5
Visited: February 2022
The lady on reception asked for help from her manager for my issue with a hospital appointment 
They went the extra mile,  contacted the department and all was sorted 

Even sent me on my way with an appointment for my smear 
Very impressed
GP surgery review: warwick-road-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: December 2022
Find the staff friendly and helpful,appointment was on time.The practice was clean and tidy.nothing was too much trouble.
GP surgery review: warwick-road-surgery
Title: Very kind staff
Rating: 5 out of 5
Visited: December 2022
Everyone was very kind. The receptionist, doctors and nurses were very kind. The doctor listened and understood my concerns. I was seen the same day I called the practice.
GP surgery review: warwick-road-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2022
As always the person I saw gets 10 out of 10. they take time to listen and always act upon what I say, The best is always given by this person and no one could wish for more .
GP surgery review: warwick-road-surgery
Title: Great practice
Rating: 4 out of 5
Visited: December 2022
Reception staff are so helpful. The lady doctor I seen today was terrific she’s now putting in a letter to the hospital off things that were missed came out off the surgery today feeling hopeful went in thinking I had hit a brick wall.
GP surgery review: warwick-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
I have only been a patient for about twelve months but I have always found receptionists and doctors to be very helpful and  guide you as to which department would offer the best help for you. They listen and advise and if an appointment with a doctor is needed then you are booked in to see one. I found it a very helpful friendly surgery
GP surgery review: warwick-road-surgery
Title: Good practice
Rating: 4 out of 5
Visited: November 2022
Went to see nurse for bloods. Saw her in time. She was very nice and thorough as always. Have never had a problem with our surgery even during lockdown. Have been patient there all my life
GP surgery review: warwick-road-surgery
Title: Amazing doctor
Rating: 2 out of 5
Visited: November 2022
I seen a doctor when I was in excruciating pain who was polite, well mannered, did an examination, treated me as an expert by experience and actively listened to me, came up with a plan of action & made referrals to hospital within the time scales he stated. Prescription was faxed to chemist.
Overall this was one of the best consultations I have ever had at my surgery face to face
GP surgery review: warwick-road-surgery
Title: Very good service
Rating: 4 out of 5
Visited: November 2022
My appointment was booked easily at a time convenient to me and I also received txt messages reminding me of date & time. At the surgery the staff are always helpful and polite and knowledgeable. The appointment itself was very professional and I didn’t feel I was rushed, also the healthcare individual I saw was easy to talk to and polite. Thanks
GP surgery review: warwick-road-surgery
Title: Good service, friendly professionals
Rating: 4 out of 5
Visited: October 2022
My visit today was excellent. Less than 5 minutes waiting, very friendly nurses and reception staff, and all was ready for my particular needs. I have previously complained about this surgery, so it’s only right that I acknowledge when service truly is fantastic. Well done.
GP surgery review: warwick-road-surgery
Title: Excellent service
Rating: 4 out of 5
Visited: October 2022
All the staff were very polite and welcoming. I did not have to wait very long and was actually seen before my appointment time. It was a professional and efficient experience
GP surgery review: crawcrook-medical-centre
Title: Good practice for Covid jab
Rating: 5 out of 5
Visited: October 2023
Went to Crawcrook surgery for my Covid jab. Check in went very smoothly, completely confirmation form & joined queue. Nurses were efficient and took about 15 minutes for the entire process.
GP surgery review: crawcrook-medical-centre
Title: Ease of use
Rating: 5 out of 5
Visited: October 2023
Had my flu jab efficient and staff pleasant 
The process was easy to book and on time
A vast improvement on previous visits
GP surgery review: crawcrook-medical-centre
Title: It doesn't hurt!
Rating: 5 out of 5
Visited: October 2023
I had an anti covid injection and despite being needle phobic it didn't hurt,thanks to the professionalism and friendliness of all concerned.
GP surgery review: crawcrook-medical-centre
Title: Efficient Flu Vaccination Service
Rating: 3 out of 5
Visited: October 2023
I was seen on time, explained what was going to happen and given my jab effectively and efficiently. Very happy with process.
GP surgery review: crawcrook-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
I attended the Covid Booster Clinic, it was very well organised with people at every point to assist you. The staff were all really friendly and helped you feel at ease.
GP surgery review: crawcrook-medical-centre
Title: ECG
Rating: 4 out of 5
Visited: October 2023
Complained about worsening heart condition and was invited for ECG and blood test. I received a warm welcome, only a few minutes late, and was treated efficiently and with respect. Referal to hospital cardiac services very soon afterwards.
GP surgery review: crawcrook-medical-centre
Title: COVID booster
Rating: 4 out of 5
Visited: October 2023
My daughter and I attended Crawcrook clinic on  7 Oct 2023 for our Covid and Flu vaccinations. Everything was amazing, friendly , efficient staff and the whole process was carried out in a well arranged manner. The surgery was quite busy but we were in and out within a few minutes. Thanks to all who took part in this extremely important clinic.
GP surgery review: crawcrook-medical-centre
Title: Efficient clinic
Rating: 5 out of 5
Visited: October 2023
I attended the medical centre for a Covid booster.  Process was very efficient considering the number of attendees.  Also got the flu vaccine during the same visit saving me another trip.  Very polite and professional staff.
GP surgery review: crawcrook-medical-centre
Title: Busy but well organised
Rating: 5 out of 5
Visited: October 2023
The clinic was very busy with people getting Covid & Flu jabs, it felt well organised & the queue went down quite quickly.
GP surgery review: crawcrook-medical-centre
Title: Jabs
Rating: 5 out of 5
Visited: October 2023
Attended with my partner at the correct time was asked to complete a short questionnaire then joined a small queue. Found the experience friendly efficient and fast completed in less than 10 minutes
GP surgery review: conisbrough-group-practice
Title: Good practice
Rating: 5 out of 5
Visited: December 2023
I have had 3 recent consultations via 2 Doctors & a Nurse and have been very happy with the service and quick access. The reception staff are also very pleasant and polite.
GP surgery review: conisbrough-group-practice
Title: Efficient
Rating: 4 out of 5
Visited: December 2023
When I phoned to make my appointment the reception was cheerful,polite and helpful.I have always found that if you respect others they respect you.I arrived early for my appointment and was seen early.I have noticed when I need to make an appointment people automatically think you have your own transportation I don't and have to rely on bus times which can be early or late.Sometimes being late for an appointment cannot be avoided
GP surgery review: conisbrough-group-practice
Title: Helpful
Rating: 5 out of 5
Visited: December 2023
I struggle with my mental health and had to visit the practice to see a Doctor. He was very helpful and reassuring. I had my medication adjusted and he explained why. I left feeling hopeful I will start to feel better in a few weeks.
GP surgery review: conisbrough-group-practice
Title: Bordering on excellent
Rating: 5 out of 5
Visited: December 2023
Two faults.
You never seem to see the same thing doctor twice.
No privacy in reception, people in queue can hear everything, needs some sort of screen.
GP surgery review: conisbrough-group-practice
Title: Felt I had wasted doctors time
Rating: 3 out of 5
Visited: December 2023
Called for advice on Monday. Was told to book triage online.
Called by practice explained I think I was spiked at York Christmas market, as I collapses and was having some kind of seizure. 
Advised to see doctor to be checked out.
Doctor stated he had no knowledge of illegal substances and their affects. The surgery couldn't do blood tests. Advised I contact 'Aspire' to see if they could help confirm whether I had been spiked. Checked my blood pressure and that was it. 
Apparently blood pressure.slightly high, so need to back Monday for it rechecking. 
Seems to have been a waste of everyones time.
GP surgery review: conisbrough-group-practice
Title: Poor experience
Rating: 1 out of 5
Visited: December 2023
Went to see a doctor at 8.30 am on the 7/12/2023 about an ongoing stomach problem and was promised  a call back the same day after she had consulted another doctor.
It is now after hours on the 11/12/2023 and I have still not had a call.
This is the second time that this has happened to me over the past few months
GP surgery review: conisbrough-group-practice
Title: Good service
Rating: 5 out of 5
Visited: December 2023
Booked online had to wait a week for appointment but that's the normal these days, appointment was for 10:30am but was called in about 20 minutes early, Had a good talk with doctor about my symptoms blood pressure was taken and was dealt with in a very professional manner. First visit for about six years.
GP surgery review: conisbrough-group-practice
Title: On time appointment
Rating: 5 out of 5
Visited: December 2023
I arrived at the practice a few minutes early and after a little confusion with the booking in computer (which probably says more about me than the computer!) I was called in for my appointment. My appointment was on time and was conducted in a very business like manor.
GP surgery review: conisbrough-group-practice
Title: A Quick Jab
Rating: 4 out of 5
Visited: December 2023
A Quick jab, on time. The flu jab delivery in my shoulder muscle didn’t hurt when it was done, but the next day it did.
GP surgery review: conisbrough-group-practice
Title: Greate pratice
Rating: 5 out of 5
Visited: December 2023
My experiences with this medical clinic are, as always, positive.Very nice staff and doctors.I am satisfied.
GP surgery review: wincobank-medical-centre
Title: Dreadful.
Rating: 1 out of 5
Visited: February 2023
I had a sore on my back that was infected. I told the receptionist this
 I said I needed antibiotics. She gave me an appointment 10 weeks in the future. If I had waited that long I would have ended up in hospital. I rang 111 they got me in the same day and I got antibiotic
Cream.