janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-lonsdale-medical-centre
Title: Efficient
Rating: 4 out of 5
Visited: October 2022
Bookings can be difficult, but the surgery practice is well organized and efficient. Great team of doctors and admin.
GP surgery review: the-lonsdale-medical-centre
Title: Efficient and proactive
Rating: 4 out of 5
Visited: October 2022
They notify me of vaccinations and various tests, make it easy to book and are efficient when it comes to service delivery
GP surgery review: the-lonsdale-medical-centre
Title: Great flu jab experience
Rating: 4 out of 5
Visited: October 2022
The nurse was efficient, quick and very friendly. The flu jab was painless. I would recommend the flu jab at Lonsdale clinic
GP surgery review: the-lonsdale-medical-centre
Title: Flu injection
Rating: 4 out of 5
Visited: October 2022
All went well according to plan . Arrived on time and receptionist acknowledged my presence by taken my name . Within several minutes the consultant/ doctor called my name. The  injection was a matter of seconds and I was out of there without difficulty..
GP surgery review: the-lonsdale-medical-centre
Title: Saturday appointments
Rating: 4 out of 5
Visited: October 2022
I was pleasantly surprised that Lonsdale Medical Centre offered vaccination appointments in Saturdays. Save trying to juggle appointments with work.
GP surgery review: the-lonsdale-medical-centre
Title: Super Medical Centre
Rating: 5 out of 5
Visited: October 2022
Just a few words, as per my appointment booked.
All went very well the staff Friendly, helpful and my reason for being there went easily, calming, informative and on time.
GP surgery review: the-lonsdale-medical-centre
Title: Working hard to maintain excellent care in challenging times
Rating: 5 out of 5
Visited: September 2022
I've been with Lonsdale for over 40 years and always had excellent care from the healthcare professionals. I've just had my annual review, which has been very thorough and efficient. In recent times, the much increased workload, and the national problems in recruiting and retaining capable staff, have put the admin systems under stress. But I'm very aware how hard the team are working to maintain a high standard of care and am grateful for their efforts
GP surgery review: hazeldene-medical-centre
Title: Appaling and unproffesional
Rating: 1 out of 5
Visited: January 2024
Hi, 

I had a transfer of care letter from the hospital dated November 2023, the letter has not been read nor has any action been taken till I sent an eConsult message. Despite my message and a call to the GP office, nothing happened, and after more than a week still no progress. Avoid this GP like the plague, they are incompetent, careless, and on top of that have arrogant attitudes. Asking me over the phone with a very condescending tone and I quote here " Do you want us to help you or do you want to go private?" It's appalling, and shameful for a public care provider to treat customers this way. 
Disgrace!!
GP surgery review: hazeldene-medical-centre
Title: Amazing receptionists
Rating: 5 out of 5
Visited: January 2024
The receptionist helped me booking a blood test but went further and checked if i needed anything else she also booked me a telephone call for a medication review as she could see i was due.
GP surgery review: hazeldene-medical-centre
Title: Fast booking service
Rating: 5 out of 5
Visited: January 2024
I was able to get an appointment at the practice near me with no hassle it was booked within minutes.
GP surgery review: the-wembley-practice
Title: Very poor service
Rating: 1 out of 5
Visited: February 2022
Waiting for almost 3 months just to get appointment for TfL medical form 
At the end they give me back the form saying sorry we have appointments after one month !!! 
So why you keep lying every week they say next week
GP surgery review: albany-practice
Title: Highly skilled practitioners
Rating: 5 out of 5
Visited: May 2023
The practice has always responded to my needs with thoroughness and care. I am very happy with my long experience with all the doctors and support staff.
GP surgery review: albany-practice
Title: Disappointing
Rating: 2 out of 5
Visited: May 2023
Rude receptionist had to speak to practice manager re her attitude .. this was due to me not stating why i wanted to be seen by a GP .. this is private and this question should never be asked as far as im concerned as its not the receptionist concern and they are not clinicians..  Because i wouldn’t  answer her re this she refused to answer any of my questions. The practice manager was very nice and reassured that this wont happen again but we will see.  Also advise me what we have been told for years by the receptionist that we can call any time of the day to make an appt and not just at 8am and 13pm.  I work for the NHS and not being able to get a face to face appt has a great knock on affect to the surrounding services such as the London Ambulance Service  and Accident & Emergency.. Albany Practice is not good at coming  back to you re tests and you are constantly chasing the doctor for referrals etc
GP surgery review: albany-practice
Title: great practice
Rating: 5 out of 5
Visited: April 2023
good practice speaking in punjabi aswell my mother and father understand punjabi only and doctors and staff are very helpful
GP surgery review: albany-practice
Title: Better communications, still weary of triage process
Rating: 3 out of 5
Visited: April 2023
I like the queuing message, and the women on reception and over the phone are helpful, plus it’s easy to make contact. 

I am a bit concerned that I have a lump in my stomach, yet I’ve been given a telephone appointment.  

While i have negative abdominal scans and the issue has been ongoing, I have recently lost my appetite and have been quickly losing weight.  I am certain that in-person testing is now required.  

On the telephone the Dr is likely to agree with me meaning the telephone appointment is a waste of time; I’d like to know what the over-the-phone triage criteria are. 

I’ll call again tomorrow to get face-to-face asap as, I’m afraid that I still do not wholly trust this practice.
GP surgery review: albany-practice
Title: Much improved practice
Rating: 4 out of 5
Visited: February 2023
Phones are answered quickly
Staff are visible and communicative on front desk
Just the problem of the length of time to get to talk to a GP let alone see one if necessary but this is a national issue probably
GP surgery review: albany-practice
Title: Very helpful
Rating: 5 out of 5
Visited: January 2023
I wanted clarification of test results and advice on next steps for my pneumonia recovery. The doctor was very helpful in explaining the test results and advising me on next steps in my recovery.
GP surgery review: albany-practice
Title: Not helped at all with my pain since August 2022
Rating: 1 out of 5
Visited: January 2023
I’ve been experiencing severe pain for few months now and they never bother to investigated it or look into it. They quick to give you medicine antibiotic so on rather then finding out what’s causing the pain. And when I get seen is like I can do better job than them. Speechless really of how careless they are.
GP surgery review: albany-practice
Title: Good communication
Rating: 4 out of 5
Visited: January 2023
Booked to see Nurse who was running late due to a complex case in the previous appointment, the nurse asked one of the receptionist to let me know she was running late and would be as soon as she could… makes a big difference when you are told why you are waiting and of course understandable. The Nurse was then really lovely and apologetic when I saw her and very professional
GP surgery review: albany-practice
Title: Good help and advice
Rating: 4 out of 5
Visited: January 2023
Reception staff good and efficient .
Doctor listened to me and gave good advice and organised next steps. The only problem was length of time until appointment
GP surgery review: westseven-gp
Title: Bad Experience
Rating: 2 out of 5
Visited: January 2023
Called the surgery to book my elder daughter’s appointment and was told her name and mine is no longer with the surgery as we do not come under the catchment area. It was a shock as I had not received any letters or phone calls advising me of that. What is strange that my partner and younger daughter are still on the records and somehowI and my elder one’s name is out. The receptionist was very incompetent of giving any valid reasons for this and I am very appalled with the non professional behaviour. I have been too my to this surgery for past 8 years and suddenly 2 members of the same household are not in the catchment and rest of the members are. Very strange. Won’t even let me speak to a doctor !
GP surgery review: westseven-gp
Title: very considerate care
Rating: 5 out of 5
Visited: December 2022
The GP that I see at this practice has been very thorough and considerate in treating what is a long term condition that can be quite difficult to manage. I have appreciated how responsive and also how helpful his advice and recommendations have been.
GP surgery review: westseven-gp
Title: great practice
Rating: 5 out of 5
Visited: June 2022
i for one love the online consultation. i appreciate some can't do it. i can now get an appointment, if needed, the next day. previously booked up for weeks. 
the receptionist was great to me, even after the person before me in the queue was rude to her. the doctor was great and found the solution to my health issue. everything worked perfectly for me and the appointment was slightly early too!
can't recommend more highly. 

please note no capitals anywhere as the slightest capital apparently contravenes nhs policy! maybe they just don't like complements.
GP surgery review: westseven-gp
Title: Brilliant service
Rating: 5 out of 5
Visited: April 2022
I cannot thank the doctors enough here, particularly our doctor who is so caring and goes above and beyond. Since joining the surgery 5 years ago the care has been exceptional. Having lived in London all my life I can safely say it would be hard to find a better doctor. We are beyond grateful to the team especially our doctor
GP surgery review: westseven-gp
Title: Poor access
Rating: 1 out of 5
Visited: March 2022
I have a family member who has now tried for 78 days to access an appointment at the surgery. Waiting on the phone in the morning- being 18th in the queue at 8am and then sitting on the line waiting only to be told no appointments left when they get to you is not acceptable. Even worse, having done this for a number of days then being told you can go somewhere else if you don’t like it. E consult does not enable a targeted query and is in a loop that takes you back to the page to speak to a pharmacist etc not helpful. I am very concerned for the health of my relative and the fact we cannot access an appointment. There are no contact details to speak to the practise manager and no meaningful way to get support suggests the surgery is not being run to the benefit of patients . Furthermore despite current patients not being able to get an appointment- the surgery is actively encouraging new patients to sign up. All unacceptable. I would like to speak to the practise manager and for this person to be be evident and available in surgery.
GP surgery review: park-medical-centre
Title: Fantastic GP Surgery
Rating: 5 out of 5
Visited: March 2022
It is really hard to find a GP practice that listens & genuinely cares. Park Medical Centre is the best GP surgery I have ever had. I suffer from several complicated disorders/illnesses. The admin staff always try to help and are patient. The doctors listen and genuinely care enough to try their best to help you. The nurses are all lovely and caring. I have been with this surgery for approximately 6 years now and I am so glad that I found them.
Absolutely fantastic GP Surgery! I honestly can't recommend them enough!
GP surgery review: park-medical-centre
Title: Increasingly hard to get an appointment or talk to a doctor
Rating: 2 out of 5
Visited: March 2022
I've used this surgery for over a decade but the service definitely seems to have declined. My young daughter had all the symptoms of a bladder infection, so after spending over 20 minutes trying to get through on the phone in the morning we were told to come in for a urine test. I was then told a doctor would call to confirm the results (which would enable us to get treatment). 8 hours later and there is still no sign of a call so my daughter will have had another day without treatment. 

I've called reception a couple of times and they have been able to confirm the results are ready... but I've also been told I could be called up to 22:30. 

This isn't a great experience.
GP surgery review: the-stanmore-medical-centre
Title: Impossible to contact
Rating: 1 out of 5
Visited: April 2022
I have been trying for 30 minutes to call the surgery. Tried to book an appointment online, to no avail. how on earth do I contact my GP? Can not do it online or by phone?
GP surgery review: the-stanmore-medical-centre
Title: Receptionist and Doctors
Rating: 4 out of 5
Visited: March 2022
I would like to say thank you to lady from reception 01/03/22 . Very professional, polite service. I was impressed .
GP surgery review: the-stanmore-medical-centre
Title: Wrong appointment.
Rating: 1 out of 5
Visited: March 2022
Shambles service. Arrived for a smear test and then told a mix up as the receptionist had booked me in for a blood test instead. Booked on the specific day as had a day off. 
Was told I had to rebook. Wasn’t offered to be squeezed in or anything . 
How difficult to get an appointment right. 
Not happy.
GP surgery review: the-stanmore-medical-centre
Title: Very responsive practice
Rating: 5 out of 5
Visited: March 2022
I realised that I had gone away and forgotten one of my medications.
I sent an urgent message at 08:45 and received a text back at 11:20 the same morning to say that my medication had been sent to the pharmacy where I am staying.

Incredible fast and responsive surgery.
I’ve always felt very safe and cared for.
Thank you so much for organising this so fast for me, saving me anxiety and potentially serious side effects from not taking this medication.
GP surgery review: the-pinn-medical-centre
Title: Efficient practice
Rating: 4 out of 5
Visited: August 2023
I put my request to see a Dr and was seen on that day which is very good,
as I had an ongoing problem and wanted advice about the medication I was taking.
GP surgery review: the-pinn-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: August 2023
I was treated extremely courteously and professionally. The doctor gave me the results of my recent X-rays at NPH and explained what they meant.
She also answered all the questions that I had asked her fully and ensured that I understood.
GP surgery review: the-pinn-medical-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: August 2023
Wanted a blood test, was offered an immediate doctor's appointment who checked me over and arranged a blood test to confirm the condition the following morning.
GP surgery review: the-pinn-medical-centre
Title: Prompt and efficient
Rating: 5 out of 5
Visited: August 2023
Saw my parent for an urgent appointment re pills for a painful condition and dealt with some other admin matters.
GP surgery review: the-pinn-medical-centre
Title: Nice practice, friendly staff
Rating: 4 out of 5
Visited: August 2023
This is a great practice and a friendly staff.  Decent facilities. Would recommend this practice to others
GP surgery review: the-pinn-medical-centre
Title: Very good experience, today
Rating: 3 out of 5
Visited: August 2023
My wife used Patches on my behalf. We were called with an appointment for the physio. I explained it was a skin issue. The receptionist contacted the Doctor and they made an immediate appointment within two hours. I saw the Doctor who referred me for blood tests and told me to book an appointment for when he returns from holiday. I was given the blood test twenty minutes after reporting to reception. PreCovid the service was very good. Since then it has been very poor.  Today was superb service. I hope and like to think it will continue in this way and will give the surgery the plaudits for achieving this. I’ll be open minded but it will be some time before I can recommend it again.
GP surgery review: the-pinn-medical-centre
Title: Good Practice
Rating: 4 out of 5
Visited: August 2023
Previously it has been difficult to get appointments but now you can always get a face to face appointment and the doctors are good
GP surgery review: the-pinn-medical-centre
Title: very good practice
Rating: 5 out of 5
Visited: August 2023
When I reported concern on my medical problem on Patch, Pinn Medical surgery quickly gave an appointment with Doctor who spent long time to discuss and find out my problem. Ask me to go through Blood test, Urine test and Faecal Immunochemical test strait away.
GP surgery review: the-pinn-medical-centre
Title: Delighted with the care
Rating: 5 out of 5
Visited: August 2023
Although standard appointments can be protracted, more urgent ones are arranged quickly. Care is empathetic and the doctors are approachable.
GP surgery review: the-pinn-medical-centre
Title: Helpful Practice
Rating: 5 out of 5
Visited: August 2023
Very impressed that I saw a doctor when I went to the Centre on Bank Holiday Monday. Unfortunately I had to make another appointment for today when the very nice receptionist filled in my Patchs request for me. It is greatly appreciated as I am not very competent on the computer.
GP surgery review: hounslow-family-practice
Title: Excellent service
Rating: 5 out of 5
Visited: December 2022
I would like to take this opportunity to say thank you to the Hounslow family practice for looking after me and my family , the service has always been outstanding , the app that the surgery uses is brilliant i Allways get a response on the same day .
Thank you to the whole team for a wonderful job they are doing 
And happy new year
GP surgery review: hounslow-family-practice
Title: Great Practice
Rating: 5 out of 5
Visited: July 2022
I recently moved to hounslow and registered with The hounslow family practice. The staff and doctors are very helpful and friendly
GP surgery review: hounslow-family-practice
Title: Good Practice
Rating: 5 out of 5
Visited: July 2022
The practice is great and the people working are very helpful and doctor is very friendly ,HCA are also very helpful as well nurse .
GP surgery review: barlby-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: February 2022
Lovely service from everybody at the GP, especially Mojid; he helped navigate how to use this DR IQ app they use
GP surgery review: connaught-square-practice
Title: Terrible Practice
Rating: 1 out of 5
Visited: April 2022
Awful experience. The econsult system is appalling, the doctors don’t reply or give enough information if they require more details from you. The reception staff are rude and think they are doctors giving out medical advice. It’a impossible to get an appointment. Absolute awful nhs service. I’m disappointed. I would not really recommend this surgery to anyone.
GP surgery review: connaught-square-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
The Connaught Square Practice is to be congratulated on its efficient and friendly service and particularly so in these difficult times
GP surgery review: connaught-square-practice
Title: Great practice
Rating: 4 out of 5
Visited: February 2022
I echo my overwhelming gratitude for the NHS in providing essential patient care ln the ongoing and challenging pandemic times. As a longstanding registered patient at the Connaught square practice, I also echo my gratitude for their continual efforts in providing all along such high standard patient care for me. Dpeserve five stars
GP surgery review: connaught-square-practice
Title: Very good practice
Rating: 5 out of 5
Visited: February 2022
I often hear people complaining on national radio and in general about their GP practice. 
All of the problems are NOT applicable to Connaught Sq Practice. 
Throughout the pandemic, before and after you are always there for us 7 days a week. 

My personal experience to date over the years has always been good on all levels.
GP surgery review: the-lilyville-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: April 2022
My mother needed an appointment as her problem went bad to worse over night. Called the surgery to find out all appointments are via e-consult. I was quickly sent a link to follow and submitted an eConsult - with in 30 minutes some one called - given in person appointment in the afternoon and started off the medication right away which I collected form the pharmacy. Can't thank enough. In my experience the staff at Lilyville has been brilliant.
GP surgery review: the-lilyville-surgery
Title: Worst practice - totally chaotic
Rating: 1 out of 5
Visited: March 2022
It is impossible to get an in person consultation. The e consult is the worst technology and you end up having to call the practice anyway which takes at least 30 min+ to get through to reception. Then you have to wait for a phone call and they decide then if you get to be seen by someone. It is disgraceful how they treat their patience on their books.
GP surgery review: the-lilyville-surgery
Title: Excellent Care
Rating: 5 out of 5
Visited: February 2022
I am writing on behalf of my partner who was recently seen by 2 different doctors for different problems. He would like to thank both of them for the excellent care and amazing attention he received  . He was immediately referred to A/E for a specific problem and thanks to the quick action of the doctor, the problem was resolved . 
If there was an award for excellence in patient care , both doctors deserve such an award
GP surgery review: the-lilyville-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
I made a request on patches and within two hours I had a return call and an appointment with arranged within 30 minutes. Staff are professional, helpful and do a great job
GP surgery review: the-lilyville-surgery
Title: Hopeless
Rating: 1 out of 5
Visited: January 2022
Very hard to speak or see a practitioner. Can't booke online, no econsultation yet and you can only book if you ring at 8.30 in the morning.

I received a rejection of an excemption for the booster jab (as I was seriously ill from the second vaccine) - I had been to a cardeologist. FOr some reaseon the Dr thinks it better for me to take a booster that will potentially make me ill again and cause heart palpitations, than to sign off on a booster? Ironic as a doctor!