janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: west-derby-medical-centre
Title: Great receptionist
Rating: 4 out of 5
Visited: March 2023
I called this morning and spoke to a very friendly and super helpful receptionist (J). I got through on the phone quickly and a telephone appointment arranged. Hopefully I’ll get everything sorted in one call. Thank you
GP surgery review: dinas-lane-medical-centre
Title: Fabulous doctors
Rating: 5 out of 5
Visited: November 2022
Was seen by doctor after phone call couldn’t have been treated better if I was paying private excellent care everything explained to me.Treated with respect.I know people have problems with phone lines but same problem with doctors all over country in an emergency you will be seen that day as the case with me All staff need to be treated with respect reception staff are very helpful so We’ll done all members of staff.
GP surgery review: dinas-lane-medical-centre
Title: Very helpful and considerate pharmacist
Rating: 5 out of 5
Visited: June 2022
Had a hard time getting an appointment with the a doctor and was offered an appointment with the pharmacist. I was not expecting the pharmacist to be able to help. 

However the pharmacist I spoke to was amazing and was able to help me with with my depression and called me back in 2 weeks to see how I was.  He also managed to get me off some of me medication that I did not need. 

He was also very helpful to my mum and was able to explain to me what medicines are for and why she needs them.  

Excellent service and definitely not something I expected a pharmacist can do compared to the one in the pharmacy.
GP surgery review: dinas-lane-medical-centre
Title: So frustrated
Rating: 3 out of 5
Visited: May 2022
I rang at 8am and was told a gp would call me. When the call came through at 9.21 I pressed the wrong button and missed the call. I rang surgery at 9.22 and was told gp would ring back before 12.30. No call. So at 12.47 I rang the surgery and was told gp would ring before 4pm. Still no call.  I rang at 16.46 and was told gp was working till 18.30 and to expect a call before then. It's now 19.51 and I haven't had a call. Given up hope now and am disgusted that the surgery thinks that dealing with patients in this way is acceptable. I guess I'll have to start all over again tomorrow !!!!
GP surgery review: dinas-lane-medical-centre
Title: Great staff
Rating: 5 out of 5
Visited: April 2022
Made appointment for a problem doctor explained everything at each stage of examination referred to hospital doctor followed up with two phone calls  to me could not have received better treatment very caring doctor and staff
GP surgery review: dinas-lane-medical-centre
Title: Great doctors and staff
Rating: 5 out of 5
Visited: April 2022
Problem sorted very quickly refered to hospital follow up tests with phone call from doctor couldn’t have been treated if I had gone private. Problem with phone is something that is happening in practices all over the country and not a fault of gp or reception staff
GP surgery review: dinas-lane-medical-centre
Title: Can't get through then no appointments
Rating: 1 out of 5
Visited: March 2022
This doctors is a disgrace. They have a ridiculous system where you can only phone on day for an appointment.  The lines open at 8am and crash.  Today 242 calls made before I got through to be told they had no appointments left. 

This is not isolated.  Every single time you try to make an appointment this happens.  Avoid them at all costs worst doctors in Huyton
GP surgery review: dinas-lane-medical-centre
Title: Appalling
Rating: 1 out of 5
Visited: March 2022
- can never get through, on the phone when you do, no appointments left.
- receptionist are rude, my husband was asked in front of a queue of people why he needed to see the doctor, it was fora personal reason.
- not helpful I tried for three weeks a to get an appointment, after my husband found a lump in an area of concern. When I completed the online consultation it said contact your surgery for an urgent appointment. I did and despite saying I am really concerned my husband has cancer and we have been trying for weeks. They would not give him an appointment. She advised he call in at 8am the next day. I explained he couldn’t do that as he was working at that time but they would not budge.I explained he has people relying on him that he can’t let down . Also at 8am you don’t get an appointment you wait to be called anytime by doctor who decides if you need an appointment.
My husband did manage to take some time off, and queued up outside, and has been referred for further investigation but the service here is not good enough at all.
I have never know anything like it.
GP surgery review: dinas-lane-medical-centre
Title: Poor phone service
Rating: 1 out of 5
Visited: January 2022
Its a shame they don't allow you to upload photos. I have a phone history which shows my attempts at trying to get through to this surgery. Over an hour ringing only to be told when I finally did get through that there were no more places available. The phone was constantly disconnecting or engaged. When I did get through I was placed in a queue for a short period of time only to be disconnected when I reached first in line. 

If you are elderly or vulnerable, or do not work from home - I would suggest registering elsewhere.  From my experience you have a better chance of winning the lottery then you do at getting an appointment.
GP surgery review: dinas-lane-medical-centre
Title: Very disappointing
Rating: 1 out of 5
Visited: January 2022
Awful experience of this practice. Total lack of care, empathy, understanding and basic courtesy. Not sure some of the Reception staff are in the right jobs! No apologies, unable to clarify an email a clinician from 111 had sent as they were ‘too busy answering calls’ . I really hope that none of their families are treated the same way you treated my vulnerable , elderly mum, shame on you! Had to spend another couple of hours on to 111, blocking someone else from getting help when the matter could have and should been resolved quickly by the practice.
GP surgery review: hollies-medical-centre
Title: Positive experience
Rating: 5 out of 5
Visited: June 2023
Called up this morning and managed to get an appointment straight away. 
Dr very professional and approachable. 
P
GP surgery review: hollies-medical-centre
Title: Great patient service
Rating: 5 out of 5
Visited: June 2023
Gp was on time for my appointment. Professional for nature of my appointment  and medication and treatment plan given. My notes were also reviewed and sent for bloods also. Overall a very efficient service given and would recommend to others.
GP surgery review: hollies-medical-centre
Title: poor
Rating: 1 out of 5
Visited: March 2023
You are told you can't get an appointment or a phone consultation, you just have to phone at 8am. The lines are constantly engaged, and when you get through there are no appointments, there is no way to do anything on line in terms of outlining symptoms to get a prescription, all the staff say is go to A and E or the walk in centre. Dreadful.
GP surgery review: hollies-medical-centre
Title: inaccessible service
Rating: 2 out of 5
Visited: February 2023
The appointment system just does not work for people who work. I have phoned on a number of occasions at 8am during school holidays, to wait up to 45 mins to get through, to then be told no appointments left, and to call again tomorrow. 

As my issue is not urgent, I tried calling mid morning, hoping to get a telephone appointment, however was again told no appointments left, and to call again after the weekend. 

The problem is I have to be in work for 9am, but have to do the school run beforehand, leaving your appointment system inaccessible to myself. 

I honestly wish I had stayed with my previous GP and will be considering changing my GP practice again, as for the past year I have been going to the local walk-in centre to be seen.
GP surgery review: hollies-medical-centre
Title: Wonderful, professional practice
Rating: 5 out of 5
Visited: September 2022
Early September after 3 weeks of coughing advised by local pharmacist to see my GP.
Phoned Practice @ 8am the following day. Provided with a GP appointment for later that morning. GP diagnosed chest infection and prescribed antibiotics. From arriving at the practice & seeing the GP the support, assistance and care I received was exemplary. I was also advised to attend Garston Walk-in clinic for a chest x-Ray. 
I attended Garston the following day, arriving at 10.27 and left @ 10.36 having completed the chest X-ray.
Two weeks later and spoke to the Practice nurse-practioner to discuss x-Ray results and I was advised To undertake respiratory/ lung function tests and this was duly arranged. 

The process to ensure a complete and thorough review of my case was not only comforting but utterly professional. On 10th November I attended the Bluebell Centre in Huyton and underwent the prescribed Spirometry and FeNO testing. The results were excellent and once again demonstrated the complete care provided by the NHS in so many areas. 

Everyone I’ve dealt with at the Hollies Medical centre, Garston Health Centre and the Bluebell Pcrc have been utterly brilliant. 

The whole process was seamless and the integrated working of Practice, Knowsley Respiratory Service, Garston Walk-In demonstrates how well the NHS and its systems can operate. More importantly are the staff who undertake all these functions. They have been brilliant and I am so thankful for their hard work, diligence and care
GP surgery review: hollies-medical-centre
Title: An excellent practice
Rating: 5 out of 5
Visited: August 2022
Reception staff are patient, caring, understanding and supportive. 
I have only seen one GP, as I am fairly new to this practice, but she took the time to put me at my ease, she didn't make me feel rushed and listened and understood my concerns and showed great empathy. The NHS at it's very best. 
Thank you to all at The Hollies Medical Centre.
GP surgery review: hollies-medical-centre
Title: Exceptional staff
Rating: 5 out of 5
Visited: August 2022
Hi everyone I just wanted to come on because I know that hollies medical centre gets alot of flack. So heres a positive story.

A few weeks ago I had a psychotic episode which I don't remember much of but I was hiding by the fire exit thinking a man had come to get me just another patient. Wanted to lock the doors, stood in the corner etc. But the way staff treated me with respect and dignity and afterwards now I'm well again with no judgement. I just want to thank them

Having a doctors you've been with for 10+ years is amazing but having the staff on reception and the office too makes a difference. They are all aware of my history and medical background. They dint get upset if I get arsey sometimes when I'm unwell

I just think they and everyone deserve some kindness. They are trying their best like everyone else
GP surgery review: hollies-medical-centre
Title: Great help from the reception team.
Rating: 4 out of 5
Visited: August 2022
My mind was made at ease by a receptionist regarding a prescription l needed quickly.

This was my fault not realising I would run out of my medication over the coming weekend.

As l order online l was concerned it would not be filled in time.  Her information and advice helped me greatly.  

Thank you.
Christine  Crawley
GP surgery review: hollies-medical-centre
Title: Is there even a GP there?
Rating: 1 out of 5
Visited: February 2022
You can’t book appointments in advance you have to phone on the day and are told you can’t see a GP. This is no good for working people. All doctors appointments are gone in the first 15 minutes of the day. This is a recurring issue. Why they are accepting new patients I’ve no idea they can’t provide a service for the ones they have.
GP surgery review: sandringham-medical-centre
Title: Don’t know how this place hasn’t been closed down
Rating: 1 out of 5
Visited: March 2022
I’m amazed at how this surgery is still open, if any other service provider showed as little care and regard for their patients / clients, they wouldn’t last a crack. 
There isn’t a single person here who makes any sort of effort to actually assist patients, I’ve been fobbed off several times over the last 2 weeks and told to fill in an online form. That’a great, but is this form filed in the Junk mail folder? Because I’ve now sent 4 and have still not had a call back. 

Honestly I cannot recommend that people run as far from this practice as possible, everyone who works there should be sacked and start from scratch.
GP surgery review: cumberland-house-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: June 2022
My wife was I’ll on 23/06/2022 I had problems trying to get through on the internet so I phoned reception. I explained what had happened and they sorted everything out for me and about ten minutes later I received a phone call from a doctor.The doctor arranged for another doctor to pay us a visit as my wife could not make it to the surgery. The doctor arrived about forty five minutes later was very pleasant did a thorough examination and explained the problem and left a prescription. We would like to thank this practice for excellent service once again it could not have been quicker if we had been private.
Thank You Very Much.
GP surgery review: cumberland-house-surgery
Title: Unprofessional practice
Rating: 1 out of 5
Visited: June 2022
My baby who was born extremely premature and spent 4 months in hospital came home on different medication which he needs every day. This GP practice is in charge of issuing prescription. Every time I have to re order my child’s medication it is just a nightmare. I sent email request following gp rules and they just ignored it, after speaking which pharmacy who said they haven’t received any prescription I had to spend 1.5 hours to get hold on Gp reception  who said they haven’t received any request from me (I have proof of email that’s been sent). It is not the first time when they just ignore prescription request or will only prescribe 2 out of 3 medication without giving explanation why they have missed on of the medication. I don’t understand why I have to spend 2 hours every other week on phone with this practice if they don’t know how to prescribe medication to child. It’s very unprofessional as my child cannot live without these medication and because of GP practice negligence I have to spent hours on phone to get them sorted. I have sent email with request of medication giving all information why it’s been ignored? Why from 3 item request practice is prescribing only 2 and missing out one? Why they are prescribing medication which are needed to use every day only to last 20 days or 6 days not months worth supply? It’s special medication which requires days to get delivered to pharmacy and because of incompetence of this practice my child can stay without requiring medication and I can stay without nerves by dealing with these issues every month! I have child with special medical needs but I have to spend hours on phone by calling every month as they just ignore emails or do prescription wrong. It’s been numerous times.
GP surgery review: cumberland-house-surgery
Title: "Front of house" issues
Rating: 3 out of 5
Visited: June 2022
I attended today to drop off a sample for my Mum who is currently end of life & I am caring for her. 
I made a very minor mistake with information (my brain is fried) 
My mistake made the person who was supposedly helping me swap eyes with their colleague as if 'I was an idiot'.
It was very blatant & not hidden.
I don't attend very often myself but on my last visit a couple of months ago I witnessed a very similar incident which made the patient distressed.
A case of the wrong people being in the caring profession here I'm afraid & hearing very similar stories via health professionals currently visiting my Mum. 
I would like to add that the majority of staff here are lovely.
GP surgery review: cumberland-house-surgery
Title: Problems with the on line booking system
Rating: 1 out of 5
Visited: May 2022
Spent 15 minutes filling in all the required fields. Tried to send. Message came back oops there is a problem, re-send!!!
Rang the surgery and tried to explain problem, interrupted by receptionist and told to resend. Explained that the problem was not at my end. All she said was that I would have to resend. Not at all helpful.
It appears that this new system is not fit for purpose and until faults are rectified the old system of ringing up and speaking to a competent person should be re-implemented.
GP surgery review: cumberland-house-surgery
Title: Inept Service
Rating: 2 out of 5
Visited: April 2022
I injured my foot and after 2 weeks it had not healed and I could not walk. I telephoned  Cumberland House and the answerphone said use the online Klinik form. I entered all the details of the injury and later received a series of text messages from Cumberland House. One message asked for a photo of my foot. Eventually a text message told me to visit a pharmacy in a supermarket. When I did so they had no idea why I had been sent there and said all they could do was sell painkillers to me. I therefore searched online for a walk in health centre and found one in Stoke which X rayed my foot and booked me in as a patient of a fracture clinic in a Stoke hospital. When I asked Cumberland House for an explanation, since it was obvious the foot needed examination and X ray, they told me that the doctor in question had sent me to the supermarket in error
GP surgery review: cumberland-house-surgery
Title: Excellent Care
Rating: 5 out of 5
Visited: March 2022
I would just like to congratulate and thank all of your staff who have recently dealt with a health issue that I have.

Often people are very quick to slate our NHS service but I for one am extremely grateful that we have such a remarkable
service. ALL of your staff from my initial contact to the two doctors  have been polite, professional and have put my mind at ease and responded to my concerns extremely quickly. I would like you to pass on my gratefulness and thanks and assure them that patients do recognise what a challenging and demanding job it can be, and that we do appreciate it when our concerns are dealt with as quickly and professionally as mine has been.
GP surgery review: cumberland-house-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: February 2022
I was examined by a very caring GP on the day I phoned for an appointment, she arranged a blood test, scans and colonoscopy all very quickly and appointments with specialists for results, couldn't ask for better service
GP surgery review: cumberland-house-surgery
Title: Efficient Practice Team
Rating: 5 out of 5
Visited: January 2022
I requested a recovery letter from the practice team. It was dealt with very efficiently. The GP and the secretaries were very helpful and pleasant. They helped take some of the stress out of dealing with post Covid issues.
GP surgery review: cumberland-house-surgery
Title: Always long wait, doctors unhelpful
Rating: 2 out of 5
Visited: January 2022
Today I waited over an hour for my appointment and kept being told that i was next after the patient that was in there, and have waited this long before. I also have spoken to a doctor and said i think my symptoms may be related to my already diagnosed ADHD, and she said ‘well i don’t know anything about that so I’ll look into it and get back to you’, 3 months later i haven’t heard anything back.
GP surgery review: haydock-medical-centre
Title: Incompetent GP surgery
Rating: 1 out of 5
Visited: May 2022
I have been with this surgery for 31 years and when it was located at Station Road I never had any reason to make a compliant. Since all the money that has been spent on the move to Woodside Road it has become a shambles.
You can’t get an appointment queuing at the surgery at 8am when it opens nor by phone call, always waiting over 30 minutes before an answer. You can’t make an appointment beyond the day you phone or call round.I was asked by a doctor to make an appointment at the surgery only to be told by the receptionist that there were non available. These problems continued for days and I only got a telephone appointment after continuously complaining. I even asked to speak to the practice manager to make an official complain only to be told I could phone on a certain date and time which was 24 hours later. The NHS should be ashamed of themselves allowing a surgery to be run the way Haydock Medical Centre is run. Shame on you.
GP surgery review: haydock-medical-centre
Title: Shocking 'service'
Rating: 1 out of 5
Visited: April 2022
This morning I have tried again unsuccessfully to book a none emergency appointment with my GP. Apparently you are am unable to book a forward appointment to see a doctor. You would have to ring at 8 am along with emergency appointments on the off chance that someone may answer the phone in time for you to be lucky enough to get an appointment on the day .I also attempted to do an online consultation but it appears as soon as daily appointments are booked on the telephone this option is also withdrawn. I am unable to book a day off work on the off chance I may get an appointment. I was advised if this was not suitable I should go  to the walk in centre .Again probably taking an appointment more suited to an emergency patient. Since this practice has opened it has become increasingly more difficult to see a GP. Luckily I am in relatively good health but I would hate to be in a position where I had to rely on the service from this practice.
GP surgery review: haydock-medical-centre
Title: Appointments
Rating: 2 out of 5
Visited: April 2022
Tried to book doctors appointment today and I have had to go on a waiting list. Unable to reach them by phone and online service unavailable again. Had to drive to practice yet again
GP surgery review: haydock-medical-centre
Title: Answer the Damn Phone!
Rating: 2 out of 5
Visited: April 2022
The ADHD service take an average of 16 calls before you get through to anyone and that's only if you call in the early afternoon! Good luck getting hold of them any other time! I've also been deliberately hung up on by the service several times before without even having the chance to say a word! Shocking!
GP surgery review: haydock-medical-centre
Title: Impossible to review medication
Rating: 2 out of 5
Visited: March 2022
My husband has tried unsuccessfully to review his medication and blood test results with this surgery. This was advised by the GP. Contact is made with the receptionist who says they will message the GP. A text is then received to advise to do an e Consult or ring on the day. E consults are now only available during surgery opening times and even then availability is switched off on a regular basis. How do patients get a telephone consultation when they are working during surgery hours and have limited time to wait in an endless queue to be told no appointments available. What happened to being able to pre book even a few weeks ahead? This surgery has seriously gone down hill in providing an appointment service to enable patients to discuss their medical conditions and request a review. St Helens CCG will be informed of the short comings of this practice.
GP surgery review: haydock-medical-centre
Title: Diabetes Nurse superb!!!
Rating: 4 out of 5
Visited: February 2022
I haven't been to the doctors surgery in a good while... 14th February i had my first appointment  with a new diabetes  nurse who is now monitoring my condition. This nurse is such a lovely, kind, caring empathetic person. She knows her stuff and is very caring and reassuring. I feel at ease and less anxious about my health issue and how to manage it after my 1st appointment with her.