janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-deepings-practice
Title: Terrible service
Rating: 1 out of 5
Visited: December 2023
I have tried to get an appointment for my now 11 week old baby for several weeks with no luck. They have booked me an appointment for the 8th of January (3 weeks after the date I called) which I feel really isn’t good enough. We were advised to ring 111 or go to a walk in centre which we did. The walk in centre is only nurse led so they are not able to help and advised we can only see a GP. I think it is disgraceful that an 11 week old baby does not get priority and they are not able to offer an appointments sooner than 3 weeks. Meanwhile my son is in pain and constantly uncomfortable and my doctors won’t do anything!!
GP surgery review: the-deepings-practice
Title: Communication issues between administrators
Rating: 1 out of 5
Visited: November 2023
Recently been in hospital following serious illness and after discharge tried to obtain a Fit Note to hand to employer, this proved almost an impossible task for the surgery to do.  The one issued did not detail condition that was listed on hospital discharge letter and they seem incompetent to complete this request, I’m very surprised by the lack of empathy and support given when patients are trying to recover from serious illness and they almost are provoking in there response to cause issues for your employer by offering an inaccurate, sloppy detailed fit note just because they can’t be bothered!!   Very poor service to our community by this place !!
GP surgery review: the-deepings-practice
Title: Lovely staff, clean welcoming practice.
Rating: 5 out of 5
Visited: November 2023
Only gripe is time to get an appointment but I think that’s happening everywhere recently.

Apart from that extremely happy
GP surgery review: the-deepings-practice
Title: cancelled appointments
Rating: 2 out of 5
Visited: November 2023
I have recently had 2 MSK appointments cancelled without being told and why.  I had one a few weeks ago where i waited in my house for hours and had no call, and was due to have one today from 12-2pm (3/11/23) and no call.  I rang up and was told they had cancelled the appointment for my daughter as she was 14, even though my doctor i saw this week told me to she had referred my daughter Sophie Hall for physio and that i should book the appointment.  Why did the MSK team not do the decent thing and let me know what was going on, not to just cancel it without any notice.  I have been waiting for the call for nothing to happen, so had to phone up and waste my time and the receptions time to resolve this.  The practice go on about patients missing appointments and not letting them know they are not coming so i wouldn't expect an employee at the practice to do the same and it appears you don't practice what you preach!. I am now left very frustrated and this issue is now going round in circles getting nowhere.  The receptionist was very helpful trying to sort it out today but this was not their issue to sort out.  An appointment was made but now have to wait another few weeks to have a call, and no doubt for no one to call me again!.  This is such a frustrating process and needs to be looked at.  Thanks Claire
GP surgery review: the-deepings-practice
Title: Excellent efficient practice
Rating: 5 out of 5
Visited: October 2023
I did wait a long time for an appointment, and had the first one cancelled resulting in a long wait againbut the treatment was carried out well
GP surgery review: the-deepings-practice
Title: Appointments
Rating: 4 out of 5
Visited: October 2023
The practice has always had online appointment system which was excellent never a problem to get an appointment. Now you have to phone and cannot get through it’s a nightmare. Please bring the online appointments back which worked for everyone.
Thank you
GP surgery review: the-deepings-practice
Title: What’s gone wrong?
Rating: 1 out of 5
Visited: October 2023
It seems this surgery just doesn’t like ill people and tries to dump them on 111 or a walk-in elsewhere. It can take the best part of an hour to just get through to reception, and then you simply get ‘there’s no appointments, someone may ring you in 14 days’. Even then the practise seems to think that patients don’t have work and that they can change timings on the day without offering any mechanism to check it convenient. Do they honestly believe that patients are happy to discuss illnesses whilst at work or in the supermarket
GP surgery review: caskgate-street-surgery
Title: Awful communication
Rating: 1 out of 5
Visited: December 2023
Patient access withdrawn with no notice at the beginning of December. No way of getting a prescription to the usual medication online delivery company. Can only get to local pharmacies. Told would  be back up & running from 18th December. Patient access says gp still not linked. Sent admin query to ask what is happening. Told need to visit surgery with photo id to gain access. After visiting you need to fill in the original form you did when registering with the practice & then it needs processing again. Each person needs to go in individually so couldn't sort husband's. He can't attend easily with work commitments. Why wasn't this communicated in the original message? Caskgate Street are an absolute shambles & their communication is appalling. They do not answer the phone...you are on hold for a good 30mins -1hour & may eventually get through. You can not get an appointment easily & it is easier to go to the local UTC to get help. Would not recommend this surgery at all.
GP surgery review: caskgate-street-surgery
Title: .....no notice
Rating: 2 out of 5
Visited: December 2023
Patient Access withdrawn with no notice whatsoever - I fill my prescriptions online and to be given some form of notice I would have thought would be a minimum - really poor. Can only conclude that no thought has gone in to this at all. I appreciate that they must be going through a lot of issues there as there are so few surgeries in Gainsborough and their staff to patient ratio must be pretty high - but surely someone should have seen this coming?
GP surgery review: caskgate-street-surgery
Title: Awful service
Rating: 1 out of 5
Visited: December 2023
I have been with the surgery for a matter of months, i suffer bipolar, so i need medication. I have had nothing but trouble getting repeat prescriptions or the lose the request. Needless to say i go with out for a few days which is not good at all, no matter which method i use they still manage to delay medication.
GP surgery review: caskgate-street-surgery
Title: Unacceptable
Rating: 1 out of 5
Visited: December 2023
Im asthmatic and think I have a chest infection. I’ve held off but can’t no more. I’m struggling for breath when I move. Makes me panic. I’ve rang 45 times today to be cut off immediately every single time. I don’t even have an inhaler as I put in a repeat for 2 inhalers each 1 for a different purpose and for whatever reason they didn’t send me my reliever. If I go to A&E I’m told it’s not an emergency see your GP, I’ve tried all day so do I now need to get to the point of pneumonia and an ambulance ? Like do they just turn phones off from a certain time or …. Like it’s every time you ring. Let’s face it we don’t ring doctors for a casual chat, it’s obviously something worrying / painful for the person ringing yet ypur faced with nothing but an end tone !! Loads of confidence. Hope I don’t have an asthma attack ! What has happened it was never like this year ago. Gutted. No faith no more.
GP surgery review: caskgate-street-surgery
Title: Trying to contact is a joke
Rating: 3 out of 5
Visited: July 2023
Get a text from the to call as they have a message for me  so i ring, engaged, try about 25 mins  and eventually it rings and i go onto the hold section for 35 minute, someone answers and it goes dead. now on hold again for god knows how long..  happens every time i ring. My advise is if you are in a cue and have had the courtisy to wait, if the phone goes dead they know the number ringing so  would be nice if they could call back to save the  person having to wait another 3o mins to an hour..
GP surgery review: caskgate-street-surgery
Title: Unacceptable
Rating: 1 out of 5
Visited: June 2023
I’m really sorry to have to write this review. My elderly mum has had serious pain in her back only to have a phone appointment with a nurse to be told it was nothing and given pain killers. Still in so much pain and unable to move properly missed an appoint to Wednesday by only 6 minutes was unable to see anyone. Still in a great deal of pain today. Is it so hard to get customer service right? Am elderly lady wi the a lot of difficulty in getting about. Usually you have to sit and wait when you have appointments even when you arrive before your appointment and always run a little over. Which we don’t mind. But come on people. Have a little respect.
GP surgery review: caskgate-street-surgery
Title: Prescription not issued
Rating: 2 out of 5
Visited: April 2023
8 year old needed antibiotics and text sent to say issued prescription but no prescription was actually sent to stated chemist (not my nominated chemist either) Closed for bank holidays so had to wait 4 days to actually get the prescription, for a child! Nurse only swabbed out of pressure from myself, tried to tell me it was a habit child had developed but was actually a bacterial infection.
GP surgery review: caskgate-street-surgery
Title: Not great practice
Rating: 2 out of 5
Visited: March 2023
I need sick note extension, i was 4 times and nothing! Every time gives me the wrong. . I want ask how long times i need more wait? and how many times  after my job i need to go GP and ask same. monday again I need ring to gp! Because my sick note finished 7 march but today is 17 march! I'am angry.
GP surgery review: caskgate-street-surgery
Title: Excellent care at short notice
Rating: 5 out of 5
Visited: March 2023
Late last Friday afternoon, 17th March, I notice fresh blood in my urine.
I contacted 111 for advice and they told me to contact the surgery at kirton in Lindsey. I explained my problem to a friendly receptionist who then referred me to the doctor on duty. By now it was 5.45pm. After explaining my problem again she said she would prepare medication for me. Within 20 minutes I had received some antibiotics. Excellent friendly and efficient service. Well done.
GP surgery review: caskgate-street-surgery
Title: Can't praise Practice enough
Rating: 5 out of 5
Visited: June 2022
It's a Monday morning very busy time after weekend and the surgery has been 10 out of 10 with response to a urgent medical problem well done
GP surgery review: cleveland-surgery
Title: practice manager
Rating: 3 out of 5
Visited: November 2023
Went to surgery on Thursday 16th october to see the practice manager, she was not in that day but was told by receptionist she would be in tomorrow, Friday 17th october. 
Friday 17th october, went ot reception to ask to see practice manager, she asked if it was about a complaint, I told her yes, took a seat and waited 55 mins still no sign of practice manager. Went back to reception after waiting 55 mins and ask receptionis if she would contact practice manager and let her know I cannot wait any longer, no call no message to say she would be a little longer before seeing me.  
I asked the receptionist if she would ask the practice manager to call me and give me a time when I can see her, 
I do not want a phone call appointment I would like a face to face talk.
Is it any wonder i cannot get an appointment to see a Doctor, when even the practice manger doesnt turn up.
GP surgery review: cleveland-surgery
Title: blood pressure
Rating: 3 out of 5
Visited: September 2023
Had my blood pressure monitored for 24 hours at vanessa drive, results very higt took me over to the surgery to be seen today as she was worried about my high blood pressure, and need an appointment today. just had a call back later to say its not urgent and can waite until tuesday 31st of october. tried to book an  aappointment for chest infection and knee problems to be told it has to be done by ask my GP i have no idea how this works, where is the point in having a rescponist if they cant book appointments for you. tried on system one to get an appointment no appointment avaliabe despite being urgent. Dissapointed.
GP surgery review: cleveland-surgery
Title: Poor practice
Rating: 2 out of 5
Visited: July 2023
For an entire working week I have tried to ask for help with pain medication.I have personally called and also made requests using Ask My GP. This is after the surgery received a letter from my consultant asking that I have a review and pain medication for nerve pain and suggested fibromyalgia. I have explained this impacts my daily life greatly and day to day movement brings pain as described in the letter from the consultant. I have been deferred,promised a call from the GP and given an appointment which will be a month from the surgery receiving the consultants letter.
I cannot get any relief from the pain from over the counter medication.I cannot understand why I would wait a month to then hopefully start getting relief for my condition.
GP surgery review: cleveland-surgery
Title: Very poor experience
Rating: 1 out of 5
Visited: October 2022
It is impossible to get an appointment here, even over the phone or to see a nurse. I would go further than not recommending this practice and actually advise people to avoid it entirely.
GP surgery review: cleveland-surgery
Title: Disappointing service
Rating: 3 out of 5
Visited: September 2022
I requested early issue of prescriptions as we were going on holiday, I spoke to receptionist in person and explained when we were going away and that they were due whilst we were away. Husband got his, I got a box of paracetamol, rang surgery they issued thyroxine, rang again and eventually got remaining items Friday afternoon. We were going away but due to illness had to cancel, my tablets would not have been ready before we went.
I had an echocardiogram on Monday and was assured the results would be with my doctor before the weekend, held in a queue for 40 minutes on the phone only to be told by the surgery they had not had time to match up the records, not good enough, it is distressing enough being told you have heart failure, and then not to get results does not help.
When I first became ill your service was swift and spot on, could not have ask for better treatment but since then follow up has been abysmal
GP surgery review: cleveland-surgery
Title: Stupid times to make a request. Don't even awnser the phone
Rating: 1 out of 5
Visited: May 2022
After waiting over the bank holiday. I have rang up to try get an appointment with the doctors. There not even answering. I rang to cancel an appointment a few months back. With that appointment. The correct people was never told I had canceled it. So got a message asking why I never turned up. Why ask to leave your details, if your canceling an appointment. If your not going to pass a simple message across. For today been trying since 7am this morning on ask my gp and phoning. Got nowhere with both of them. Worse service ever from a doctors. You may as well go straight to John copeland hospital or lincoln hospital. You will have to wait around. Still mostly get a lot of better service from them. Would love to know what there excuse/problem is for not answering
GP surgery review: hibaldstow-medical-practice
Title: Awful receptionist
Rating: 1 out of 5
Visited: September 2023
Phoned at 8.30 to get appointment  told they will phone me back then at 1.30pm told had to phone them after 2pm to make appointment  could not get through till 2.30pm and no appointments availability I will have phone again at 8.30am next day  what a joke I very rarely  go to gp only when I am really ill  this why I need appointment  disgraceful service
GP surgery review: hibaldstow-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: January 2022
I have always found staff helpful and friendly.  They have coped with Covid very well and I would say it is now easier to access their services via the website.  I nearly always get a phone call or response within 24hrs. which is excellent.
GP surgery review: the-glebe-practice
Title: Good service
Rating: 3 out of 5
Visited: January 2023
My 86 year old father in law was experiencing respiratory problems. Impossible to get through on the phone so he drove to the surgery and managed to get a same day appointment. I had some concerns so rang up to ask if I could speak with the doctor who was going to see him later that day. 
Negative- I was 7 th in the phone queue and had to wait 27 minutes for it to be answered.
Positive- the doctor did ring me back as requested and answered my questions. I accompanied my father in law to his appointment. I was very impressed as to how thorough the Gp was. She was so professional yet friendly at the same time. I am a practice nurse myself so am well aware of the stress and pressures surgeries are under. I would like to say how nice the young female doctor was ( sorry I didn’t get her name). We left feeling very reassured
GP surgery review: brook-medical-centre
Title: Awful!
Rating: 1 out of 5
Visited: July 2023
A GP at this surgery requested that I be contacted to make a face to face appointment. This never happened & only came to light this 'request' had been placed on my notes when I had been to see a Physiotherapist for an unrelated condition several months after & I asked for an update & if there had in fact been a 'request' put in for an ultra sound scan which we had discussed at a previous appointment. When, on that day, I questioned reception why I had not been contacted, a member of the staff told me several attempts had been made to contact me, this was a bare faced lie. I have no 'missed calls' no 'voice messages' no nothing from the Surgery regarding them trying to contact me. I was offered an appointment for 4pm that day which was not convenient for myself as I had other appointments at that time (3hrs notice for an appointment that should have taken place over 4mths ago) I was told to ring at 8am the following day which I did only to be told, when the phone was finally answered that no appointment available (again!) after a brief discussion (again!) with the same member of staff I was told to ring again at 2pm. This was again attempted but to no avail. A GP is requesting to see one of his patients & said patient cannot get an appointment! I have been a patient of this Surgery for 21yrs (much longer than any of the staff, Nurses & GP there at the moment!) & have witnessed first hand the changes made, the Staff used to be lovely, helpful & considerate, sadly this is not the case today. The care given by GPs' themselves was second to none (although there is only 1 resident male GP, no resident female GP anymore even though this is listed on the Surgery website) If I ever get my 'face to face' appointment with the GP who requested this in the 1st place I hope to report that that 'care' may be of the same standard as it used to be. Once this 'issue' is cleared up & hopefully sorted out, we, as a family, will be changing our Surgery.
GP surgery review: brook-medical-centre
Title: Impossible to see a doctor
Rating: 1 out of 5
Visited: March 2023
I am writing a review on behalf of my parents who are too upset and frustrated by this "medical" practice. My dad is in his late 80's and my mum in her mid to late 70's. In almost 6 years, my dad has been seen once by a dr at this place, and only because he forced the issue. He is on constant medication for epilepsy as well as having several other medical issues, and yet no reviews, follow ups or treatments is ever offered. My mum in the last few years has experienced numerous medical issues and still they refuse to treat or see her. Only the other day she called at 8am as they are told to do to as being the only way to get an appointment. At 8am she was told she was caller 12 in the queue. By 8:15 the automated message said all appointments were now gone for the day and to call back tomorrow!!!! Are you telling me they only have less than 12 appointments per day?!! Today she had to go in to provide a sample for a nurse. 3 hours later they call back and to quote"you have an infection, we are providing a prescription, good bye" and the phone was put down!! Wow!! Where is the care and attention?! The phone was put down before my mum could say or ask anything. Due to the nature of the issue and several other issues my mum is experiencing, she called back to make an appointment with a dr. To be told they only have 1 dr now and he is on annual leave!!!! This dr is on annual leave more than he's at work. So my mum asked to see a locum to be told they have 1 who works from home but there are no appointments this week!!!! Its Tuesday and there are zero appointments with a dr who only works from home. So no chance of physically seeing someone which has been the issue for years now. I understand during covid, but now?!! On the one occasion my mum did see a dr in the last few years despite numerous requests to do so, she went in with pain and swelling to her knee which had been like that for months (not days, months). The dr was wearing hospital scrubs (in a GP practice) and at no point did he even look at, or touch her knee!!! Needless to say she was told to ice it and see if it gets better. Its already been months so not sure how that will help. My parents are left feeling like they are too old and an inconvenience and that they don't matter. Great patient care. There are other negatives I could add, but I'm running out of characters to explain how bad they actually are. Time to find a new practice and someone who actually cares about the patient, wants to treat them and actually see them. Enough is enough!!!
GP surgery review: brook-medical-centre
Title: Uncontactable
Rating: 1 out of 5
Visited: December 2022
Please can you let me know your appointment capacity, after calling today at 8 my wife was allocated caller #29 and was on hold until 0939.

At 0939 she was told by the automated system that the capacity was reached and told to call Livi.

On starting Livi that system said it had reached capacity.

Does this mean that the surgery has less than 29 appointments available today ?

Further I have tried to contact the Surgery using the email addresses published on their webpage - these all return as not functioning.

Regards, David.
GP surgery review: bugbrooke-medical-practice
Title: Patient Access  - 'Removal' Poorly Handled
Rating: 3 out of 5
Visited: October 2023
We've been using Patient Access (EMIS) for many years. It must have been known by the Practice that the system would be axed on migration to a different platform, yet zero advanced warning was given.

I'm relatively computer literate and have finally managed to access the new system, which required about an hour of faffing about with passport scans, webcam video and a host of other data. This would be beyond the scope of many patients, whose first awareness would be the failed attempt to order repeat prescriptions or find blood test results. 

The impending removal of Patient Access should have been notified to all patients long before it was axed. The migration to a different platform was announced just in time but there was never a mention that we'd all lose our online access.

Poorly handled, Bugbrooke Medical Practice..
GP surgery review: bugbrooke-medical-practice
Title: Engage Consult
Rating: 3 out of 5
Visited: July 2023
Have been with the practice a number of years, usually very good service. My one issue is the use of the engage consult system. Why have a system in place to help shift workers and those who cannot call at 8/10am or 2/4pm whereby the response is always to call. Other practices respond with - the duty doctor (or other appropriate clinician) will call you…40 minutes I was on hold today, after submitting an engage consult yesterday - could’ve save me a lot of time had the response been more forward thinking. I understand we must take ownership for our health, but if you’re going to use online services as just a way of telling patients to call - seems like a waste of money.