janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: valentine-health-partnership
Title: Joke of a practice
Rating: 1 out of 5
Visited: July 2023
If we are late we never get seen but yet they never keep to their times. I had a phone call appointment booked for 4.30 ive got things I need to get on with but its now closer to 5 and still no call. They don't help with problems they just want to keep upping medications that don't help rather then prescribing ones that will. I would advise everyone to stay away from this doctors and try find one that is decent and cares about helping you rather then just getting their money for patients they don't help.
GP surgery review: valentine-health-partnership
Title: It's ok
Rating: 5 out of 5
Visited: July 2023
I am fed up listening to the repeat statement s when phoning for an appointment. Also I am not shoure if I have registered with the practice the screen  looks complicated and infuriating
GP surgery review: valentine-health-partnership
Title: Lovely staff
Rating: 4 out of 5
Visited: July 2023
Holborn road walk in service is very efficient and reception staff are lovely x never busy x would recommend x
GP surgery review: valentine-health-partnership
Title: Appointments
Rating: 1 out of 5
Visited: July 2023
I waited 2 weeks for a telephone appointment one the day of the appointment only told get a text  message that my appointment has been cancelled. So disappointed 😞 i am disgusted
GP surgery review: valentine-health-partnership
Title: Great practice
Rating: 4 out of 5
Visited: July 2023
Always had a good experience, helpful staff and efficient service provided, clinical and non-clinical staff have been understanding and responsive. E-consultation service also proven effective and timely.
GP surgery review: valentine-health-partnership
Title: Great Practice
Rating: 5 out of 5
Visited: July 2023
I was surprised to have my call answered fairly quickly. The reception person was extremely polite and helpful.
Excellent service thank you
GP surgery review: valentine-health-partnership
Title: Efficient practice
Rating: 5 out of 5
Visited: July 2023
I have recently needed a GP appt, and was greeted by a lovely receptionist who booked my appt. I was then called by a doctor two hours later and had further follow ups booked. It was so efficient and professional
GP surgery review: ico-health-group
Title: invaluable and efficient support and service
Rating: 5 out of 5
Visited: June 2023
I’m a teacher. Being able to use WhatsApp means I’m able to access medical support whilst teaching. As my employer does not approve of gp appointments during teaching day which is 8am-4pm but till 5pm on Monday. I’ve been able to access the medical support/ medication needed to alleviate symptoms much quicker with WhatsApp rather than waiting for a gp face to face apt. It’s been invaluable and efficient support and service for me.
GP surgery review: ico-health-group
Title: I was promptly given an appointment for the next day
Rating: 4 out of 5
Visited: June 2023
Today I contacted the surgery on behalf of my mother who has an ongoing health problem. She needs to be seen swiftly to ensure she has the right medication and also to allay her fears. I was promptly given an appointment for the next day at a time of my convenience.
GP surgery review: ico-health-group
Title: Reception staff are extremely helpful and understanding
Rating: 3 out of 5
Visited: June 2023
Reception staff are extremely helpful and understanding getting gp appointments is very difficult especially if you work and can not use your phone during work hours. The care you receive is dependant on the gp you get as some are very helpful and others not as much.
The WhatsApp service has been good except for one experience
GP surgery review: ico-health-group
Title: It makes me happy to receive a quicker response
Rating: 4 out of 5
Visited: June 2023
It makes me happy to receive a quicker response from the medical center where I registered before. Although some of my problems were solved more quickly in my previous medical center, I feel better here.
GP surgery review: ico-health-group
Title: Every time I write a message, I get a quick response
Rating: 4 out of 5
Visited: June 2023
Every time I write a message, I get a quick response and help. I'm glad I don't have to call in the morning and wait about an hour to register with a doctor.
GP surgery review: ico-health-group
Title: I love the idea of what’s up appointments
Rating: 4 out of 5
Visited: June 2023
I love the idea of what’s up appointments it is very easy and we get what we want without being on phone for ages
GP surgery review: ico-health-group
Title: I was able to book an appointment
Rating: 4 out of 5
Visited: June 2023
Having not realised there were more parts to the WhatsApp messages I previously failed. But a kind lady from the WhatsApp team showed me what to do. Once I got a signal outside, I was able to book an appointment after answering a few of the statements I booked an appointment with a Dr on the Monday evening. I used WhatsApp on Friday evening. So if it continues to be a good service, then this will save me trying to be on a phone for ages. As I don't work in an office, it's very difficult to be on hold when you have to be in a classroom.
GP surgery review: ico-health-group
Title: Grate service
Rating: 5 out of 5
Visited: June 2023
Love this so much easier then waiting on the phone  Especially when ur in cue on 99 ppl very  Manageable
GP surgery review: ico-health-group
Title: Fantastic
Rating: 5 out of 5
Visited: June 2023
Fantastic service always helpful get the job done very fast service I’m always happy to use this service
GP surgery review: ico-health-group
Title: Great Practice
Rating: 5 out of 5
Visited: June 2023
Efficient, caring and professional. Always responsive and has good experienced doctors. The receptionist are also helpful and understanding.
GP surgery review: novum-health-partnership
Title: I think the receptionist didn't know
Rating: 1 out of 5
Visited: May 2023
on the website here you can see that they accept patients from outside the area, you fill in online and when you arrive with the documents that you are not in the coverage area, I don't know what area they have, I am a 10-minute walk from them. very disappointing
GP surgery review: novum-health-partnership
Title: Great service across the practice
Rating: 5 out of 5
Visited: March 2023
I have been a patient at this practice for about four weeks. I have found every member of staff in reception, the clinical team and the GP's to be kind, helpful and interested in my welfare. The practice  has also been exceptionally proactive in helping me secure an appointment in one of the GP's specialist clinics. Thankyou!
GP surgery review: novum-health-partnership
Title: Unable to get an appointment
Rating: 2 out of 5
Visited: March 2023
Popped in last week to make an appointment. Told I could only do so by telephone at 08.00 or 13.00. The phone has now been ringing for over an hour.
GP surgery review: novum-health-partnership
Title: Nice receptionist
Rating: 3 out of 5
Visited: February 2023
Spoke to a lovely receptionist today , she was extremely helpful. Normally some of the receptionist can be quite rude, but this particular receptionist was lovely. I wish I could mention her name however the website permits me from doing so.
GP surgery review: novum-health-partnership
Title: I am feeling frustrated to make an appointment.
Rating: 1 out of 5
Visited: February 2023
I've been calling to make an appointment for 2 days, then the phone keeps ringing for 1 hour. I had a lot of patience on the phone, but no one answers, and when they do they say it's full and they don't have a family doctor's appointment anymore (my daughter was born 4 weeks ago and needs to be seen by a family doctor on the recommendation of the midwife) I went to the reception station and the receptionist said she needed to call to make an appointment. So this is frustrating because I need my doctor to examine me and my daughter. I am feeling frustrated and disappointed with the service at this clinic.
GP surgery review: novum-health-partnership
Title: Really bad service
Rating: 2 out of 5
Visited: February 2023
Whenever I call to book an appointment the phone just rings it’s absolutely absurd
No one picks up. I’ve tried switching phones still no answer the problem is not on my end health is important not being able to book an appointment is a serious issue
GP surgery review: novum-health-partnership
Title: Bad
Rating: 1 out of 5
Visited: February 2023
I am so fed up with the Rushey Green surgery. I have been calling to make an appointment for the past 4 years same answer the appointment is gone. My boy when has asthma attracts I called the hospital and then they contact the Gp. The staff answered like a bot. No sense
I am suffering with my leg and feet and I have a spot behind my leg and want to be sure it is not cancerous. I meant to do my smear test. Please can I have an appointment since 4 years
GP surgery review: novum-health-partnership
Title: Receptionists are Obstructive Gatekeepers
Rating: 2 out of 5
Visited: January 2023
I received a text message from a specific Doctor to schedule a phone appointment. I called the surgery and the receptionists refused to schedule an appointment unless I called when they release appointments.  They choose to interpret the message and that "schedule an appointment" meant I had to call with everyone else at 8:00 when all appointments are released and that they were not allowed schedule appointments. The receptionists read the message and decided my need was not urgent. I asked if she was clinically trained and if she was familiar with my medical history for her determine the status of my need. She conceded that she was just a receptionist. I need to see my Doctor at the Doctor's request but this receptionist blocked it.
GP surgery review: novum-health-partnership
Title: Having to leave another review
Rating: 1 out of 5
Visited: October 2022
I previously left a review regarding a receptionist about her tone / attitude when speaking to patients, and today I have yet again had another experience with her. I really think it’s time for a staff turnover, as this is simply disappointing from Rushey green group practice. I have been a patient for years and now dread having to call up and speak to receptionist just in case it’s the same one who constantly barks/scolds. 
Whenever I call up and hear her voice , I put the phone back down and call another day just to avoid speaking to her.
It’s as if she’s speaking at me and not to me. Nobody should be treated this way, talk less of those with mental health issues. I’m guessing this person speaks this way as she knows regardless of the negative reviews she will be kept on through the NHS being understaffed.
GP surgery review: country-park-practice
Title: Good GP surgery
Rating: 5 out of 5
Visited: December 2022
The online appointment system through the Website is a great idea. Easy to use. Doctor calls back within 2 days.
GP surgery review: addison-house---haque-practice
Title: Poor service
Rating: 1 out of 5
Visited: January 2024
On the 19th January 2024 I visited Addison House to make several appointments the first for my regular bimonthly B12 injection only as always having to argue the point that the records need updating updating as it every 2 months and not every 3 months and it had been that way for the last 5 years.
As my condition is deteriorating rapidly I need a face to face appointment and not a telephone call unless he can test my legs and feet down the telephone. Refused protocol demands that I must have a telephone appointment first
My medication review is due on the 26th January but the earliest date would be the 8th February by which time I would be out of my medications.
I should not have to argue with a receptionist for 30 minutes about a patients needs.
GP surgery review: oddfellows-hall-&-st-clements
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Excellent communication skills.
Pragmatic approach to interpretation and discussion of haematology results ref. pre-diabetes and appropriate diet.
Appreciate your support whilst practicing self-care in recovery (AA).
GP surgery review: oddfellows-hall-&-st-clements
Title: My experience
Rating: 4 out of 5
Visited: January 2024
Got my appointment on the day I phoned and the receptionist was very helpful with a question I had all round very good.
GP surgery review: oddfellows-hall-&-st-clements
Title: My experience
Rating: 5 out of 5
Visited: January 2024
I thought reception was very helpful and took an interest to go the extra mile where possible. Phlebotomy was an easy and simple process. The doctor was down to earth, polite and  educating.
GP surgery review: the-thorpe-bay-surgery
Title: Amazing surgery and medical staff
Rating: 5 out of 5
Visited: January 2024
I joined this surgery only recently and today had my new-patient consult. The nurse who conducted this couldn't be more friendly and helpful.  The whole practice is helpful and efficient.  I have the feeling if I was ill, when I was ill, I would be helped and seen to quickly. They have networks extending to another Shoebury practice, also Norton Place and Shaftesbury Avenue.  I think I have made the right decision to join this efficient GP's.  Renee Powell
GP surgery review: dr-me-silver's-practice
Title: Rude, unhelpful and patronising receptionists.
Rating: 1 out of 5
Visited: January 2024
I spoke to two receptionists, one on Tuesday 16th and one on Friday 19th. Both were rude and hostile, unwilling to help. The receptionist on Friday morning hung up on me and had no patience whilst facing apparent signal issues. They were also incredibly patronising and spoke to me as if I did not understand English. They also did not take the time to understand the situation to better aid me. I feel incredibly let down and now stuck as they were the only port of call for my issue.
GP surgery review: country-park-practice
Title: Great
Rating: 5 out of 5
Visited: December 2022
I had an appointment with the phlebotomist at this practice. I was seen on time by the nurse. She was lovely, very friendly and caring, asking me if I was frightened of needles.
GP surgery review: country-park-practice
Title: Not a good practice
Rating: 1 out of 5
Visited: December 2022
Its hard to get appointments. No one picks up the phone and not helpful. We had to wait 3 days for an appointment and ended in emergency
GP surgery review: country-park-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: December 2022
I have been a patient of Country Park Practice for many years. I find the Operations Manager and the team in reception to be very helpful, polite and caring.  Our doctor is always patient, compassionate and caring, and will do the best for you, being sensitive to our needs and providing relief from worries. Thanks you very much to the whole team for looking after us.
GP surgery review: country-park-practice
Title: Great Practice but concerns  .
Rating: 4 out of 5
Visited: December 2022
I've been with this practice for years & always recommend it . I am however concerned that getting an appointment to see a doctor in person takes perseverance & can be frustrating. The Nurse Practitioner was excellent when I saw her some months ago because I wasn't able to get a doctors appointment. 
Today 9/12/22 the lady I saw who was monitoring my BP was excellent.
GP surgery review: country-park-practice
Title: Lovely GP Surgery
Rating: 5 out of 5
Visited: December 2022
I recently moved to this practice, having been registered elsewhere in Croydon for many years, and have had a great experience so far. I find that the online triage system is so useful as you can get a consultation within a few days for problems that aren't urgent and you don't have to queue up on the phone or in person at 8am. The doctors I have spoken to have been empathetic and caring during the consultations and I have always left feeling positive about the advice and treatment I have been given. I would like to thank all the practice staff for making this such a great surgery.
GP surgery review: country-park-practice
Title: Attentive and polite
Rating: 4 out of 5
Visited: December 2022
I'm happy they have given me good service,  although I've only been there a few 3 weeks now.
I am quite new to the practice and already being asked to submit a review,  I wouldn't have too much knowledge/ experience at this gp but the receptionist are very helpful
GP surgery review: country-park-practice
Title: Recent experience
Rating: 4 out of 5
Visited: November 2022
Recent experience very good. Doctor and staff were extremely helpful as I was dealt with quickly and on time. I also got a repeat appointment, for week later.
GP surgery review: country-park-practice
Title: Telephone or Face-to-Face
Rating: 5 out of 5
Visited: November 2022
I had an appointment for 15:45 and was thinking it was for a telephone consultation when at 15:45 realised it was for face-to-face! On phoning the receptionist, explaining my mistake, she contacted the GP who agreed to see me when I arrived later. Both doctor and receptionist were excellent and very understanding.
GP surgery review: the-haling-park-partnership
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
We moved to this area recently & signed on with our GP practice. We've been so pleased with everything about it. The doctors, nurses, receptionists have all been so friendly, knowledgable & kind. The doctors and receptionists are the best part of this surgery. Always ready to help. The surgery is always clean & tidy. Getting to book an appointment via the telephone and also with patient access  has been easy, telephone or face to face appointments, being available. This is the best Gp surgery we have been registered with. Thank you so much everyone.
GP surgery review: grafton-medical-partners
Title: Great Service as always.
Rating: 5 out of 5
Visited: April 2022
I have been registered with the surgery since I moved to London 6 years ago. 
I have not visited much but when I do need to visit the staff along with clinicians are always helpful and friendly. 
Thank you for always putting patients first !!
GP surgery review: grafton-medical-partners
Title: Great service!
Rating: 4 out of 5
Visited: March 2022
I have recently joined the clinic and have had one of the doctors provide me and my partner with fertility advice. The doctor has been absolutely brilliant - he has been kind, understanding and very thorough. Extremely grateful to the doctor for providing such an excellent service
GP surgery review: grafton-medical-partners
Title: Worse receptionists
Rating: 1 out of 5
Visited: March 2022
I went to the surgery to change prescription to alternative medicine as mine was not in stock. I waited for 2 weeks to be approved, I called the surgery few times but they are not attending calls, I was on wait for 50 mins no one attend. Doctors are very good and provide good service but the receptionist they talk to each other not attending people while standing to be served. I’m having very difficult experience with them! It was not like this before. I think they need more experience staff.
GP surgery review: grafton-medical-partners
Title: Really great practice
Rating: 5 out of 5
Visited: February 2022
I am bit health avoidant so don’t often seek treatment but after feeling unwell last year I have had one in person and two phone appointments and have been so impressed. Docs so patient and through and really reassuring. Also great preventative advice and gentle non judgemental lifestyle suggestions. Follow up with txt links really works well for me and makes sure I do it. Their vaccine management last year was brilliant as well.
GP surgery review: grafton-medical-partners
Title: Excellent Practice
Rating: 5 out of 5
Visited: February 2022
I am writing to express my gratitude to the surgery for not only being excellent during the vaccine rollout, but helping me to complete a complicated medical certificate relating to a travel insurance claim.  The administrator and doctor were extremely helpful and processed the medical certificate promptly.  In general, I have always found the surgery doctors extremely professional and dealt with any medical problems in a sympathetic and efficient way.  The nurses and administration staff have always been helpful and kind. Enormous thanks and keep up the good work!
GP surgery review: grafton-medical-partners
Title: Rude reception
Rating: 1 out of 5
Visited: January 2022
after waiting for an appointment for 3 weeks, they cancelled it without giving any other options. When I went there, while I have been in pain, they denied to offer me an immediate appointment with a doctor. No painkillers, no advice, not an appropriate appointment.  The reception was making fun of me instead of offering proper care.
GP surgery review: keston-medical-practice
Title: Impossible to get appointments
Rating: 1 out of 5
Visited: June 2022
It’s virtually impossible to get an appointment. The telephone lines are blocked with over 25 callers even if you call early in the morning. By the time you get through all appointments are gone. You have to go into the surgery in person to activate online booking (in todays day and age this is incredible!) and after doing so after a few months my online booking facility was cancelled and asked to come in again. I won’t recommend this surgery for any working parents as it’s impossible to get the help you need quickly. The management really need to get this situation under control. They are putting patient’s health at risk by making it so difficult to obtain a GP appointment. Get more staff (telephone operators and doctors/nurses) and upgrade your online booking system so we can use NHS app to book appointments without requesting patients to go into the surgery from time to time with our passport!
GP surgery review: keston-medical-practice
Title: Awful telephone manner
Rating: 3 out of 5
Visited: May 2022
In telephone conversations, it is customary to not talk over somebody mid-sentence.  Interrupting is something we are taught as children to be rude, so perhaps a refresher in manners required with certain members of the reception team.

In addition , condescension is communicated through vocal tonality, another area which I feel could do with some focus in terms of providing a level patient care.

Very rarely do I come off the phone as infuriated as this member of staff left me.  

The best way I can describe this experience is "Computer says no..."  "Am I bovvered
GP surgery review: keston-medical-practice
Title: Moderate
Rating: 2 out of 5
Visited: April 2022
Why is it so hard to make appointments by phone at 8am in morning there's aways 20 peopale in front an you need to wait half a hour on the phone and then the appointments have all gone.it's the same when you try and use the patiet access app or the NHS app when thay say no appointments.evon when it's 8am by 815am no appointments then you have to conplain to the reception to get a phone back by doctors the next day if your lucky then thay say its a very bessy time.try to phone back another day.its seems that theres not a enough doctors to deal with the demand for appointments.you can't even walk in to make appointments as it's the same.why can't the government help are over work doctors.its seems to be at bracking point how long can this go on for. I no many people how have left Keston medical practice because of this.and iam thinking of going to a different doctors if this keep on. The government need to help are lovely doctors and nurses.iam hopping this well change..from R.L