janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: stanwell-road-surgery
Title: Worse Practice in Area
Rating: 1 out of 5
Visited: September 2023
This Practice is like a sinking ship, I am sure half the time its running with no doctors there, as you can never see a real-life doctor, and the only ones in my experience when i was lucky enough to get a phone call was either a trainee doctor who had to keep calling me back as he kept saying he needed to ask his colleague or the Pharmacist. I can't remember when I saw or spoke to a doctor there. I have since left this Surgery after the terrible unprofessional service,  and I cannot believe the 100% better service I am now getting in my new Doctors Surgery.
GP surgery review: stanwell-road-surgery
Title: Totally unhelpful
Rating: 1 out of 5
Visited: June 2023
I needed a blood test ordered by my cardiac consultant. You told me to make an appointment at Ashford hospital as you no longer undertake blood tests. After a struggle online I was given an appointment in five weeks time. This is totally unacceptable.
GP surgery review: stanwell-road-surgery
Title: Reception/ Appointment
Rating: 2 out of 5
Visited: April 2023
Your told to call at 08.00 for appointments, so you do that, i called dead on 08.00 and was on hold for 38 minutes then a message came on saying there are no appointments lest for today. How can this be when you have called at the time you were informed to call.
GP surgery review: stanwell-road-surgery
Title: This practice is slowly getting worse
Rating: 2 out of 5
Visited: June 2022
Seems to be slowly getting worse. This is a 
shame as I have been registered since the mid 1980s. 
Am not happy with my treatment, particularly by reception. Whilst I appreciate they are sometimes under the cosh they could at least be civil and polite.
Sympathise with them but politeness costs  nothing. 
Also, how do you message surgery?Going to your website clicking on message and be told page is switched off whether you are there or not!
GP surgery review: stanwell-road-surgery
Title: Very disappointed
Rating: 2 out of 5
Visited: March 2022
My husband aged 76 rang the surgery today 11/05/22 to make an appointment with a nurse for the 15/06/22 to have his hormone injection which is part of his ongoing treatment for prostate cancer and was told there were no available appointments with a nurse or doctor until the 29th of June my husband brings the preloaded syringe to the surgery so it will take about five or ten minutes  the receptionist told him to take it to the Walk-In Centre at Ashford and ask them, no doubt he will have to wait hours when it would take no more than ten minutes at the surgery he feels very let down by Stanwell Road Surgery.
GP surgery review: stanwell-road-surgery
Title: Couldn't care less.
Rating: 1 out of 5
Visited: March 2022
I waited by my phone all afternoon for a phone call from a receptionist, who promised she would call me back today. I shouldn't be surprised that I received no call because I have already visited the surgery three times and called twice to try and get my problem sorted but nobody seems to care at all. I give up now and just hope that there is nothing very wrong with me. I have been with this surgery for 44 years but I am now going to change to another one.
GP surgery review: stanwell-road-surgery
Title: This Surgery is in decline relative to Patients needs
Rating: 1 out of 5
Visited: March 2022
As a Patient for some 60 years I have until the past few years always been happy with the Surgery. I have over this period always been happy with ALL the G0’s! My criticism is how the Surgery  presently is so bogged down with Surgery requirements when seeking an Appointment I.e. Must e mail from 8 am for same day response, after 8.30 am you would not be accepted and be required to do the same 24 hours later, it goes on telephone Reception and an average waiting time is approx. 25-30 minutes with relative telephone charges, as a Pensioner I cannot afford it! The latest requirement of the Surgery is to Photograph any exterior Skin problems and forward it Online so this can be viewed prior to a “ Face to face” meeting with a Gp, how do they think 80 tear olds are in the main able to facilitate this request! I could go on but in conclusions I am seriously considering moving to an alternative Surgery for myself and my Wife. A very sad day on a personal note after all these years.
GP surgery review: stanwell-road-surgery
Title: Terrible Service
Rating: 1 out of 5
Visited: February 2022
I tried calling the practice , left hanging on for almost an hour even though i started at 5th in the queue, I ended up 2nd in the queue then back to third, so I hung up, tried again a few hours later the same thing, just left hanging on for ages even though I was 2nd in the queue. I tried getting online but its never available. I have been with this Surgery for over 20 years, and it has gone down hill. Seems impossible to get a doctors appt, and thats just a phone call.
I am about to leave this Surgery so sad it has got so bad.
GP surgery review: lingfield-surgery
Title: Not helpful frustration
Rating: 1 out of 5
Visited: December 2023
Cannot get an appointment. Get told to use the app which is dysfunctional. Phone calls to make appointment is only available at 8:30 am. If you cannot get that appointment. Rude receptio ist and no empathy for sick patients. Big sign in practice not to abuse receptionist but why are they allowed to sick patients. Totally unhelpful. Wish I could just be helped. I am a carer working 12 hour shifts on a zero hour contract and cannot even get help for myself. What a shame
GP surgery review: lingfield-surgery
Title: Rude receptionist
Rating: 2 out of 5
Visited: November 2023
When you go online it says you download the forms and take to the practice with your id - as I had to go to the pharmacy I thought I would take the paperwork and ID to save time. When I approached the desk I was asked “can I help you” with a heavy sigh. I asked to register and she asked if I even lived in the area!! Then told I had to do it online and they don’t accept the paper forms anymore. So A -  update the website to reflect this and stop wasting peoples time. B - employ receptionists with a caring attitude and not so huffy and rude! This was my rare day off, no doubt I have to come back again with ID. You charge people for wasting your time so with respect you wasted mine!!!
GP surgery review: lingfield-surgery
Title: Really caring
Rating: 4 out of 5
Visited: September 2023
My mum had a nasty accident abroad and came home following the instructions she had been given. After a few days I had concerns so called the practice & a doctor called back within a couple of hours, was so caring & kind to my mum, suggesting we go for some more X-rays, prescribing additional medication and generally calming her worries. As a direct result, we discovered she had a fractured hip & needed an operation. I am extremely grateful for the prompt & caring response from Lingfield Surgery and she is now recovering well. Thank you!
GP surgery review: lingfield-surgery
Title: Fantastic Improvements - would highly recommend
Rating: 5 out of 5
Visited: July 2023
The Lingfield Surgery has improved beyond recognition. Efficient, timely, professional, and most recently an upgraded website which is much more user friendly. Very happy with the service.
GP surgery review: lingfield-surgery
Title: Good experience
Rating: 4 out of 5
Visited: March 2023
Rang up this morning for an urgent appointment…after a bit of perseverance and a 10 minute wait i got through to a nice lady on reception who gave me an appointment for that afternoon. Met a lovely doctor who sorted my issue and concerns very quickly and professionally. All good
GP surgery review: lingfield-surgery
Title: Good practice
Rating: 5 out of 5
Visited: February 2023
I was very impressed with the service I received.  I emailed the practice yesterday, advised to ring at 8.30 this am for an appointment which I did. Saw a gp this afternoon at 4.30
 How efficient is that. ReLly really pleased
GP surgery review: lingfield-surgery
Title: Awful trying to get an appointment
Rating: 1 out of 5
Visited: February 2023
Tried for two weeks to book an on the day appointment, told everything booked and go to a walk in, also tried to book a pre bookable appointment only to be told these were all booked too!! No effort at all on the part of the receptionist to assist
GP surgery review: lingfield-surgery
Title: Can't even get an appointment for my son!
Rating: 1 out of 5
Visited: February 2023
Why is it not possible yo get a basic GP appointment. The system used to be amazing where you could choose an appointment online. They also had the livi Service that was awesome. 

I have tried on several occasions to get an appointment for my son and I just get a sorry we don't have any appointments! He is 8 and can't even see a GP!!!
GP surgery review: lingfield-surgery
Title: Unfit for purpose.
Rating: 1 out of 5
Visited: January 2023
After trying hard to get an appointment for weeks , I have been told that there is no appointments in the near future .(I'd be ok to be told in a few months!) 
Yet apparently they are still accepting new patients. Unbelievable. 
 We are told that catching cancer early is important, the nhs website is warning me to seek doctor treatment as soon as possible to get things checked.
Yet here I am unable to get even a conversation with a doctor . 
Only option is to go to hospital.  
Lingfield surgery is unfit for purpose.
GP surgery review: lingfield-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: December 2022
I have been with the practice over 20 years. They have always been poor but now you’re unable to even get an appointment. The phone is on constantly on divert and despite being at the practice and asking for a follow up appointment was rudely told I had to do that online, which is ridiculous when I was stood there. If you have no access to technology you have no chance of getting an appointment. It is bewildering that the continued dreadful service is allowed to go on. We are unable to change practice as we are out of catchment. We understand the challenges that Covid has bought but that is not an acceptable excuse for such dreadful service.
GP surgery review: oxted-health-centre
Title: First class class practice
Rating: 5 out of 5
Visited: August 2023
My family and I have been deeply fortunate to have the care of the doctor, nursing, midwifes and other staff for over 11 years. 
To provide constant first class service and support over this length of time is not easy, yet at every turn Oxted Health Centre have been there for us. 
There have been many deeply challenging moments in this time, yet they always deliver what is needed with such dedication and patient centred approach. 
Congratulations Oxted Health Centre - you're a first class practice.
GP surgery review: oxted-health-centre
Title: Non existent service
Rating: 1 out of 5
Visited: July 2023
I have been a patient of this practice for over 20 years and initially it was brilliant and the whole family were well looked after.  I now can't believe how bad it has become - todays experience just highlighted that.  My daughter is recovering at home from major surgery and we had run out of sterile strips to dress the wound,  and sterile wipes.  I visited the surgery to ask if the nurse could let me have a few and was told by the receptionist (who did refer the request) that my daughter would have to ask her own GP or visit the hospital. Her GP is an on line NHS GP. The surgery was done privately which alleviated the pressure on the NHS.  I am sure that East Surrey Hospital could well do without requests like this and it only needed a bit of common sense by Oxted Surgery.  If you are thinking about registering with a GP at this surgery I would suggest you consider your decision very carefully.  I have tried to make a complaint on the GP surgeries own web site but there does not appear to be a complaint form - I suspect because they would be inundated.
GP surgery review: oxted-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: June 2023
Comment reference number: 1581278



Your Review:  After speaking to a very helpful receptionist yesterday afternoon, as suggested I attended the surgery at 8am the next day to request an appointment. I was fortunate to get an appointment the very same morning at 9.15 with the Doctor I requested. My appointment with the doctor was on time and she was very thorough and advised me in clear detail regarding my concerns.
Over the last 12/18 months the help and great service from the receptionists and the Doctors, I have received has been excellent.
Many thanks
GP surgery review: oxted-health-centre
Title: Superb and friendly service
Rating: 5 out of 5
Visited: April 2023
I have been getting my monies worth from ohc since I moved here a few years ago.  It has been a busy time there, like anywhere I guess.  But my previous contact with the staff have on the whole been very pleasant.  I am not a demanding person and leave an online message most of the time for someone to get back as soon as they are able, and that works for me.  Today I got a response from a message given yesterday where I was assisted with 4 different issues spanning prescription and test results etc.  Even though I could hear the busy centre in the background and the stress of a busy person assisting me, the communication was very pleasant and everything was taken care of in one go.  So thank you very much ohc staff for the great services you provide.
GP surgery review: oxted-health-centre
Title: Strange insistence on not providing information
Rating: 1 out of 5
Visited: January 2022
I booked an appointment for a routine blood test. This was difficult as I did not "have the form" from my specialist and it was suggested a GP appointment was necessary. After much persuasion a message was sent to the GP. On arriving in the room two days later, I was greeted by the nurse looking at her computer to check which tests to do and confirm my identity. As she took the blood (in an evident hurry) I asked which tests she was taking samples for. She said she did not know. I explained that it had been difficult to confirm an appointment for all the tests so could she please check on her computer (screen still open). She refused and said "I do not know which tests there are, I just do what I am told to." I was forced to leave not knowing whether to book further tests or not - until I get the results. These could compromise the value of a hard won, long awaited appointment with my specialist and delay any treatment required. I made it clear to both the receptionist and nurse that I simply wanted to avoid booking two appointments when time and cost could be saved at this busy time for the NHS. Also, as a vulnerable person, it removes the need for me to attend twice and risk exposure to Covid-19.
GP surgery review: ashley-medical-practice
Title: Warm and welcoming
Rating: 5 out of 5
Visited: March 2023
Kindness is uppermost here.  I am surprised at other reviews I have read here.  Patient care and understanding the issues of a sick individual are clearly appreciated and there is never a problem getting an appointment.  If you have missed the slots in the morning surgery, there is always another chance in the afternoon.  Reception staff are keen to listen and will make a note for afternoon staff to facilitate this process. Always listen to the explanation given if you have not managed to get through for 20 minutes and realise demand is high. Explain calmly why you need attention, so the ball is rolling in a positive direction.  The workers here do there best and they are human too.
GP surgery review: ashley-medical-practice
Title: Prompt replies
Rating: 5 out of 5
Visited: February 2023
The practice allows you to submit a request online and answers received by sms. I have contacted the practice several times in the last few months and received prompt replies on repeat prescriptions and other queries. I am very happy with their service. Using the Ask facility on their contact us page is what works for our family.
GP surgery review: ashley-medical-practice
Title: Disgraceful Customer Service
Rating: 1 out of 5
Visited: June 2022
I contacted the surgery today for assistance as I am new to the area. I also have a severe chest infection and Covid, I genuinely needed help. I was told to register with the practice of which I did. I called back in the afternoon only to receive the back end of the most rude practice manager. I told her I needed assistance and a doctors consult due to being so ill, I mentioned that I had completed my registration. She told me it was tough and that I had to wait the 5 days for the registration and that the practice would not assist then. I got told bluntly to go and sit in A & E, I will certainly not be visiting this practice ever and I certainly hope people see this and do not register with Ashley Medical Practice. You should be ashamed of how you treat patients.
GP surgery review: ashley-medical-practice
Title: Poor customer service
Rating: 1 out of 5
Visited: April 2022
Diabetic blood test taken on Drs advice as diabetes is out of control. Test taken 1 1/2 weeks ago. Receptionist said doctor will review the test in 2 weeks and decide whether to tell me the results. I need to speak to the doctor as I need referring to a diabetic nurse to review my medication. Receptionist said they have been busy for 6 months and as I am not the only patient, I will have to wait. She was however, very rude, uncaring  and officious. I have experienced similar type responses on many other occasion from this particular person, who has obviously had no training on customer relations.  I am actively seeking to change my GP now.
GP surgery review: dr-s-morcos
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Excellent service, when i had to have a biopsy. Very efficient and caring Dr. Quick appointment 
Thank you
GP surgery review: dr-s-morcos
Title: Excellent Professional Practice
Rating: 5 out of 5
Visited: July 2023
Called reception greeted by a lovely receptionist who pointed me in the direction of their website and was very informative to how I should follow a process of obtaining a form. Any other issues to call her direct. Thanking you.
GP surgery review: dr-s-morcos
Title: Minor Surgery
Rating: 5 out of 5
Visited: July 2023
I arrived at the surgery very nervous. Very helpful professional secretary. Dr and his assistant informative and very empathetic, reassured me.
Absolutely painless procedure.
No fuss or bother.
Thank you to a great team.
GP surgery review: dr-s-morcos
Title: Fantastic  locum doctor
Rating: 4 out of 5
Visited: April 2023
Saw a locum doctor, was fantastic, she listened patiently and was thorough. Receptionist not friendly at all, made me feel very uncomfortable and was not treated with respect.
GP surgery review: dr-s-morcos
Title: Excellent support
Rating: 5 out of 5
Visited: December 2022
Went for an appointment with Dr Morcos listened patiently and I felt hopeful that o was getting the support I needed.
GP surgery review: dr-s-morcos
Title: telephone appointments only
Rating: 2 out of 5
Visited: December 2022
Extremely difficult to get an appointment and when I did for an ear infection I was diagnosed over the phone and given antibiotic ear drops, still have the infection ten days later and have been unable to get a follow up appointment. Why are doctors still not seeing patients face to face?
GP surgery review: the-red-practice-walton
Title: Awful customer service from reception
Rating: 1 out of 5
Visited: October 2023
Every time I have called the surgery, the receptionist has been extremely rude and it feels like we are disturbing them. I am in need of a blood test and a smear test but feel unable to book anything. Working for the health services as well, I remain disappointed with the service red practice has to offer which impacts on care as reluctant to call for my pending blood test and smear test. 

I am acutely aware that this can be a tricky role and receptionists deal with difficult situations but this has been an ongoing issue even though you are being super kind and polite to them. They undoubtedly contribute to health inaccessibility and inequality as well as the unsustainable situation our emergency care is as patients cannot access the care they need at this GP practice.
GP surgery review: the-red-practice-walton
Title: Prompt service
Rating: 5 out of 5
Visited: August 2023
Phoned at 11am. Pleasant receptionist. Doctor called back within an hour. Prescription sent to chemist and treatment started within 3 hours!!
GP surgery review: the-red-practice-walton
Title: Bad service
Rating: 1 out of 5
Visited: July 2023
We waited 30 hours for a prescription for my partner which the doctor said it would be in the chemist within an hour but wasn't signed until yesterday evening 25.07.2023 after the chemist had closed and its now the 26th July 2023 I had to ring the chemist twice first time wasn't in 5 minutes later it was in.
GP surgery review: the-red-practice-walton
Title: Impossible to contact
Rating: 1 out of 5
Visited: April 2023
Been trying for 2 weeks to get an appointment. On line early in the morning but it’s just impossible to get an appointment or leave a message. 
You’re in a queue then suddenly they’re fully booked.
What is the answer? 
I’m not going private but angry now. It’s not fair
GP surgery review: the-red-practice-walton
Title: Lovely Practice Nurse
Rating: 4 out of 5
Visited: April 2023
Just saw your delightful  nurse  for a smear test this morning. She was so helpful, explained everything clearly, and put me at ease. Thank you.
GP surgery review: the-red-practice-walton
Title: Great practice if you have internet
Rating: 4 out of 5
Visited: March 2023
My neighbour who is unwell has no internet or phone to book appointments and needs one urgently but went in today and told has to be done online, she doesnt have family either so what is she expected to do? I think very unfair
GP surgery review: the-red-practice-walton
Title: Great GP practice
Rating: 5 out of 5
Visited: December 2022
Huge thank you to the whole team working at Red Practice for your hard work and care. 
You have always provided excellent care to my family and did so again today with my daughter. 
There is so much negative press around GPs at the moment but I can only praise the whole practice. Thank you.
GP surgery review: the-red-practice-walton
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
In December, we have needed to consult  the Red Practice for several health issues. Without fail,we have had a timely response and either face to face or telephone consultation. The information on practice hours indicates how long the doctors work, and one phone call to our home was at 18.00 which proves how diligent the team are. We always feel we are listened to and treated as an individual. The doctor who saw my husband was not fully fit either but still working. 
The communication from Red Practice professionals and our local chemist is also very efficient. All our holiday medications are fulfilled efficiently as well.
We consider we are very fortunate to have Walton Health Centre and Red Practice for our primary care needs.
All the reception staff and nurses we have had contact with have been courteous and efficient.