janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: axbridge-surgery
Title: Swift service
Rating: 5 out of 5
Visited: October 2023
I went to the surgery on 04 October and was given an appointment that afternoon. The excellent doctor diagnosed a hydrocele. An appointment for an ultrasound scan arrived on 06 October. Absolutely brilliant.
GP surgery review: axbridge-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: August 2023
Visited Wedmore surgery as we were not sure how to book a face to face appointment and the receptionist was very helpful. She not only explained the process but also booked an appointment for me.
GP surgery review: axbridge-surgery
Title: Great patient service
Rating: 5 out of 5
Visited: August 2023
I am new to the area and although I have registered online it wasn’t obvious how to make an appointment. The receptionist was very helpful and explained the process and also booked the first available appointment for me.
GP surgery review: axbridge-surgery
Title: Excellent nurse treatment
Rating: 5 out of 5
Visited: August 2023
Excellent wound care, information and advice, understanding and expectation management.

All of the above given professionally and in a caring manner.
GP surgery review: axbridge-surgery
Title: Good Practice
Rating: 5 out of 5
Visited: June 2023
Prompt response (ie doctor or another medical practitioner called) for both myself and another member of my family within the last week after doing two separate e-consults. My husband had the same experience earlier in the year.
This triage system works well.
GP surgery review: axbridge-surgery
Title: Fantastic
Rating: 5 out of 5
Visited: April 2023
Very smooth and well organised spring booster clinic. Being a wheelchair user they were very helpful and assisted me through the surgery with ease. Nurses explained everything clearly and were sensitive to my needs- thank you
GP surgery review: axbridge-surgery
Title: Certificate of fitness
Rating: 4 out of 5
Visited: April 2023
We needed proof of our fitness to go on a hot-air balloon flight. At first, the practice appeared reluctant to provide this, asking for a proforma to complete. After providing a draft letter and paying the appropriate fees, we were told it could take more than 4 weeks to provide what we had requested. With only a week to go, we were concerned we may not get it in time. However, we did get the signed letters within 2 days - in the end, a great result.
GP surgery review: burnham-medical-centre
Title: Prompt reply
Rating: 4 out of 5
Visited: October 2023
I used ask my gp on Thursday, left message at 07.30, had a phone call at 09.15 offering me an appointment face to face at 10.15, fantastic prompt service
GP surgery review: burnham-medical-centre
Title: Disgusted patient
Rating: 1 out of 5
Visited: September 2023
Just come out of Southmead burns hospital unable to walk. District nurse visited and saw I was in extreme pain suggested asking for pain killers. After waiting 1 hour 10 mins for answer on phone was told couldn't help to ring again in morning. This is a doctors reply to an 85 Yr old in severe pain.
GP surgery review: burnham-medical-centre
Title: A lost practice
Rating: 1 out of 5
Visited: July 2023
The whole system is bad. Tried ringing, put into a queue (always 6th in line)and get cut off when down to second, so I make a special trip to speak to the receptionist. I'm told I have to use the website. I find the website, log in and request to see someone. Nobody could be bothered to give a response. Tried to get back on the site to ask again and can't get back in. I've had a problem which got worse, taken into hospital for a week been out for about 3 weeks, still not seen a GP and have had zero interest from the centre.
GP surgery review: burnham-medical-centre
Title: Excellent reception staff
Rating: 5 out of 5
Visited: July 2023
Yesterday, they were so patient and friendly and efficient on the phone, twice. Even though my query was far from straightforward. I also find it much easier using the Ask My GP service, far less fraught
GP surgery review: burnham-medical-centre
Title: Under pressure but trying hard
Rating: 4 out of 5
Visited: June 2023
I have had a need to use askmygp three times in the past two months.  Each time I have have a response in an acceptable time.  I put a request on 28th had a call back at 5:30 and saw a medic at 9:45 the next day.   Shame I cannot name him because he was attentive, compassionate and had a lovey manner about him.
The receptionists have been very helpful with our family when we have made enquires, even calling us back to update us.

They are under extreme pressure and it won’t stop whilst all the house building is going on unless they can get more GPS
GP surgery review: burnham-medical-centre
Title: Disappointed
Rating: 2 out of 5
Visited: June 2023
I used ask my GP to order a prescription for my painful bowel disease I had a message to say it had been dealt with  The following day I called the pharmacy they said they had no prescription for me 
I called the surgery and 20 minutes later to be told it hasn't gone through and to call back at 5.30 if I hadn't had a message.
I called again but no reply so I gave up. Another night of pain and no prescription so I'll need to try all over again from work!!! So much for paying NI for over 40 years.
GP surgery review: burnham-medical-centre
Title: Day 3 still no action
Rating: 1 out of 5
Visited: June 2023
Hal way through day three, still no call back or contact from surgery. Spent 30 minutes in telephone queue yesterday pm and managed to move from position 30 in the queue right down to position 24 but then needed to do some work so eeded to hang up. Tried again today and am currently number 6 in queue despite waiting 20 minutes so far. When oh when will this ever get better?
GP surgery review: burnham-medical-centre
Title: No service
Rating: 1 out of 5
Visited: June 2023
Haven't been seen within 6+ days of raising an 'AskmyGP' request only to be told I'll be contacted. Shockingly abysmal service, although staff were polite and friendly on the phone, even though they couldn't help me.
GP surgery review: burnham-medical-centre
Title: waiting time
Rating: 2 out of 5
Visited: May 2023
I phoned for an appointment on May 26th and was told they had all arrangements had gone and to call again on May 30th which I did only to be told I would receive a call from the Doctor in a couple of days. Still waiting for a call today June 2nd.
GP surgery review: burnham-medical-centre
Title: Ask my gp if only  I could !
Rating: 1 out of 5
Visited: May 2023
I contacted ask my gp through surgery as could make it work on line, that was 29th May,  up to now no appointment ? I have rang x 2 and went to surgery  x2 regarding  this, last time today at Berrow , I have been down graded apparently to routine, in  needing to discuss  heart echocardiogram,  which gp has looked at and deemed it normal,  which is worrying  as was  informed  at time of echo,of problem and advised  my gp would follow up with me, and can clearly see on patient access that  I have 2 heart valve problems, and would really  like to discuss this as very worrying, what's happening with this practice?
GP surgery review: cheddar-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: April 2023
I was having an operation at Weston General and got an infection. I phoned the surgery at 11.20, had a call back at 1450 and had antibiotics delivered to my door at 1710.  Result, I was able to have my operation the following week. As I said excellent service.
Faultless!
GP surgery review: cheddar-medical-centre
Title: Brilliant
Rating: 5 out of 5
Visited: September 2022
After so long not seeing a doctor,today I felt listened to and given time thankyou for service in such tough times
GP surgery review: highbridge-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
I wanted to share a review of how great the staff on duty at Highbridge medical centre today. We were supporting a man with complex learning difficulties who unfortunately was incontinent in the waiting room. The reception staff & other practice staff really went out of their way to help us with him. Additionally it was absolutely wonderful to have a GP that was willing to do what was in the individuals best interests and get a full blood test even though it was a bit of a battle to do so. I am ever so grateful to everyone involved it really meant a lot
GP surgery review: highbridge-medical-centre
Title: Good Practice
Rating: 5 out of 5
Visited: October 2023
Have received excellent treatment over last 23 years. Also very supportive when my husband was very ill prior to his passing away in 2021. My medical treatment this week was dealt with quickly and efficiently. Thank you.
GP surgery review: highbridge-medical-centre
Title: Exceptional Support
Rating: 5 out of 5
Visited: August 2023
The practitioner went out of their way during my routing screening, to make it as comfortable and painless as possible. At the same time they also offered such kindness and support by listening to me during the procedure. It didn't just make an very uncomfortable procedure easy it also made my day so much brighter. Thank you very much
GP surgery review: highbridge-medical-centre
Title: Beyond grateful
Rating: 5 out of 5
Visited: July 2023
This is long overdue.  Over the past few years I have consistently received excellent care.  In the main, I have mostly attended with relatively minor matters and have been well cared for - which I considered pretty good considering the complexities caused by covid. However, more recently, I had a brush with cancer and was stunned by the amazing service. Everyone I came across - receptionists, nurses, medics and doctors - were sensitive, empathatic, efficient and on the ball. After my operation, out of the blue, one of the doctors rang to ask me how I was feeling!  They are a wonderful team that provide and excellent service - and I am beyond grateful.
GP surgery review: highbridge-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: June 2023
I was concerned about my mother in law and phoned the surgery,the following day a nurse came in and checked her health and wellbeing, I can't say enough about the brilliant service from highbridge medical centre, thank you all so much it was really appreciated and keep up the good work.
GP surgery review: highbridge-medical-centre
Title: I genuinely hope someone reads this.
Rating: 1 out of 5
Visited: May 2023
I am leaving this review due to the disappointment and frustration regarding the quality of service you provide at Highbridge medical centre. 

The level of rudeness displayed by your staff is absolutely unacceptable. It is shocking that the very people who are supposed to assist and guide patients in their time of need exhibit such a lack of empathy and professionalism. Their dismissive and condescending attitude has left me feeling demeaned and disheartened.

Furthermore, the unhelpfulness of your receptionists and call handlers is beyond belief. I have never encountered individuals so unwilling to provide basic information or assist in any way. It is clear that the concept of patient care is utterly lost on them. Their inability to provide even the simplest guidance has resulted in a waste of my time and energy.

Equally problematic is the inconsistency and lack of coordination among your staff. I have received conflicting information from different individuals, leaving me totally confused and uncertain about the proper course of action.

In this age of advanced technology and connectivity, it is unacceptable that your clinic cannot manage its communication effectively. Waiting on hold for extended periods, only to be met with a curt response or nothing helpful, is a frustrating experience. 

It is evident that there is a dire need for retraining, better management, and a renewed commitment to patient care among your staff (Doctors and nurses excluded) 

It baffles me that on entering the clinic you are openly advertising for new patients when you clearly cannot look after the ones you have. Obviously this must be a financial incentive as otherwise you would have closed your books. 

I will not hesitate to share my negative experiences with friends, family, and the local community. I advise anyone looking to register to not bother registering here. 

CS
GP surgery review: highbridge-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: February 2023
Today 20/02/2023 at 8.30 , pressed call back and was called after about 30 minutes , so far so good , I explained about my wifes condition and that she really needed to talk to a Doctor . I was told that she would be called back , when I asked if that would be today I was told it could be up to 72 hours . Last week I visited the Centre and was told that things had improved and were now quicker . Previously my wife would have had a call back on the same day , how can that possibly be an improvement , I rate this as a very poor service and explains why A and E departments are flooded with patients , of course they are its not rocket science its because getting to talk to a Doctor is so difficult .
GP surgery review: highbridge-medical-centre
Title: Breath of fresh air
Rating: 3 out of 5
Visited: February 2023
I would like to thank the medical centre and the doctors and staff involved in my care recently. What an absolute difference you have achieved! I could not be more appreciative of the way things have changed.  From an early telephone call, immediate assistance and then a superb doctor who listened had a decent intelligent conversation with and did not undermine me in any shape or form.  Wonderful!  Thank you so much, you have no idea how much I am grateful for the change. 


Sent from my iPhone
GP surgery review: highbridge-medical-centre
Title: Awful practice unfortunately
Rating: 1 out of 5
Visited: January 2023
Have had a quite a few disappointing times with the surgery since Iv moved to area . But Monday just gone had a telephone appointment (week of waiting )  had my phone on me all day no one rang !! I rang reception in afternoon giving them chance as maybe busy but reception said someone did call once but I said I 100% did not have anyone call and said what happens now she said I can't do nothing other than log it and if the doctor feels like it she will call back !!! Tried going through ask my gp next day but still have no response !! It's beginning to go beyond a joke now.
GP surgery review: highbridge-medical-centre
Title: Joke if it wasn't so stressful
Rating: 3 out of 5
Visited: January 2023
Told by pharmacy Highbridge has a 1 week turnaround for prescription, and asked to allow 1 week for pharmacy. ordered repeat, doctor rejected it. Almost out of my medication, to no fault of my own, but the new request is with the doctor and can take a week. 
Told to phone 111 if I run out. It is blood pressure medication, surely you would try to make it easier for your patients. You can't take that long to do something then reject a request when it is done to allow for 2 weeks. I was without medication before because of the time it takes.

Really, you can't even be bothered to authorise and send a script which you rejected. Now I have to wait and stress because you think you are beyond reproach!
Shame on you
GP surgery review: bruton-surgery
Title: Nothing but praise for this excellent surgery
Rating: 5 out of 5
Visited: September 2023
We have nothing but praise for Bruton surgery. We have never struggled to get an appointment - in fact their online triaging service is fantastic and we have always had a very quick response. We even had a wonderful GP from Bruton phone us while we were on holiday in rural France when our son was very unwell. They were so helpful and reassuring - as are all of the staff we've encountered. Thank you to all the team for all your hard work.
GP surgery review: bruton-surgery
Title: Poor system
Rating: 2 out of 5
Visited: April 2023
Since changing to symphony it has got worse the whole system is complicated and broken , you have to keep phoning in to make an app for bloods when the Doctor could book you into an app themselves , took a urine sample over , they wouldn’t even test it !!! Just handed out a perscriprion the following day !!!
GP surgery review: millbrook-surgery,-castle-cary
Title: Uncaring and barely competent
Rating: 1 out of 5
Visited: July 2023
Rarely able to speak to my gp. It can take days for them to do something as simple as repeat a prescription.
GP surgery review: millbrook-surgery,-castle-cary
Title: Great service
Rating: 5 out of 5
Visited: May 2023
I have contacted Millbrook Surgery with a problem through askmyGP, and they replied within half an hour offering me an appointment the same day. Once I arrived, the staff was attentive and the doctor was informative and professional. I am very grateful we have such great surgery near me.
GP surgery review: millbrook-surgery,-castle-cary
Title: Awful Service
Rating: 1 out of 5
Visited: April 2023
Every single day without disruption, you will be placed on a hold and after wasting much of your time, the call ends without being put through to a professional. This happens time and time after again and it appalls me to think if someone urgently needed their help they’d probably still dilly dally about and wouldn’t bother picking the phone up. Millbrook surgery needs new/more desk staff as the current situation is horrendous. Don’t even try bother using AskMyGP app either, it is an absolute shambles and unnecessary. What happened to speaking to someone directly over the phone? I’m sure the elderly haven’t got a clue how to work their way around the app.
GP surgery review: millbrook-surgery,-castle-cary
Title: My scan results are not being added to my NHS records
Rating: 0 out of 5
Visited: September 2022
After a visit to my GP, I was diagnosed with Stage 2c Malignant Melanoma in January 2022.  
I had surgery and later a CT scan, the results of which were uploaded to my NHS records within a couple of days. A fortnight ago, I had a second CT scan and a first MRI scan but my NHS records have still not been updated.  
I contacted Millbrook Surgery for their help in chasing these results but they said they would not help. I am left feeling shocked.
GP surgery review: millbrook-surgery,-castle-cary
Title: Feeling depressed
Rating: 0 out of 5
Visited: May 2022
I contacted my Doctor at the beginning of December 2021 as I had had a low mood for several months. They suggested I contacted Talking Therapies in Somerset. I contacted them straight away and got initial telephone appointment on 9th February. I waiting in all day for them to call and they did not. So I contacted them and a nice lady managed to arrange another appointment on 28th February - which they made. After about an hour discussing my feelings etc they told me that their service was unable to help and then sent me a letter which contained a list of charities that I could contact.  
But that was it. In my experience when you go to the doctor they will either help sort you out or refer to to someone who can. However no referral was made. It looked like I would need to start the process again - possibly with similar wait times and possibly with the similar rejection. This experience certainly did not help me.It would have been better for me if they made some form or referral of at least a recommendation to whom I should contact given the information I gave them rather than me feeling I had to start again.I told the Doctor and bless them, they did make a referral for me to talk to someone.I realise that you have been very busy recently and do not want to criticise however I thought that I would share my thoughts.In my case I would have preferred it if you had given more considered guidance on what I should do next.
GP surgery review: queen-camel-medical-centre
Title: Never heard a bad word about them!
Rating: 5 out of 5
Visited: November 2022
A truely wonderful practice! Our children sadly have some health issues and the doctors and nurses have been kind and responsive. Theyve always responded amazingly quickly when contacted and been so lovely when we see them. We are so so grateful and feel so well looked after by them. Thankyou all at the surgery, youre worth your weight in gold!
GP surgery review: queen-camel-medical-centre
Title: Absolutely Outstanding
Rating: 5 out of 5
Visited: May 2022
Two different health questions in two days. Both times an appointment was given for that day and   both times the problem was dealt with with sensitivity, compassion and incredible enthusiasm even though it was at the end of the day. I know of people who will only move if they can stay in this surgery’s catchment area now.
GP surgery review: queen-camel-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2022
Very disappointed that having been with the practice for 10 years and moving just outside the area I was asked to move practice. I was always under the impression you could be with any practice but wouldn't be eligible for home visits.
GP surgery review: queen-camel-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2022
Such wonderful service, extremely kind, professional, efficient and great communication. Excellent service from all members of staff.
GP surgery review: wincanton-health-centre
Title: Fantastic nurses
Rating: 5 out of 5
Visited: October 2023
Went in today for my flu jab and they could not have been more helpful and sorted out some other issues I had. Great help. Thanks.
GP surgery review: wincanton-health-centre
Title: Waste of time
Rating: 1 out of 5
Visited: March 2023
If you call them for a appointment all they are interested in is getting you to use 'askmyGP' but you can only use it between certain times, if out of these times, it states on they're website  (If you need to speak to the practice about an issue after these times, please call the surgery.) I did and all they were interested in was me using  askmyGP, so I now have to wait until the next day and between the hours they say but even after that It still might take 2 days for them to contact me before I can get my pain, not looked at but to speak to someone over the phone,  What a joke.
GP surgery review: wincanton-health-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: March 2023
I have been dealing with various health professionals for over 1 year now with respect to an ongoing health condition (Long Covid). I moved to the Wincanton area in late 2022, and I am so relieved as  Wincanton Health Centre are the first nhs service to treat me kindly and take me seriously. I am so shocked to read negative reviews about Wincanton Health Centre as I have received nothing but fantastic quality of care since transferring to the practice.
GP surgery review: wincanton-health-centre
Title: Consistent and excellent service
Rating: 5 out of 5
Visited: December 2022
I have been with this surgery for nearly ten years and have always found the staff - clinical and reception - to be brilliant. I have experience of speaking to surgeries across the county on a daily basis and the wait times to speak to someone at Wincanton are amazing in comparison. They really have got this right, along with the responsiveness of clinicians when you are using the app. I’m readily offered face to face appointments. The surgery is clean and well organised. I feel lucky to be registered to this practice. Keep doing what you’re doing please!
GP surgery review: buttercross-health-centre
Title: Dismissed and did not feel heard
Rating: 1 out of 5
Visited: July 2023
I used my GP portal. Received a call back from a Dr. Explained my concerns that I have had for my health for the last couple of years. Explained I am very worried as it's been happening for so long. No appointment to be seen so they can maybe see if it's high blood pressure/heart problems. I'm not happy and there's nothing I can do. It's really upsetting when your that worried and your concerns are dismissed. How can you assess someone and say that it's not heart problem when you aren't checking or doing tests, not even blood pressure as your on a call. I do not have confidence in what I was told and I am now left worrying and can't contact the GP as I've already tried.