janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-muswell-hill-practice
Title: Great at closing-out patients' queries
Rating: 5 out of 5
Visited: February 2022
Great response from the Reception team in getting my query about receiving the 4th booster jab sorted out. After an initial email, Reception team passed on my query to my GP, who clarified the referral process for me in a personal text message. This was followed-up by a phone call from Reception personnel, to ensure I had received the message and there were no outstanding queries. Couldn't have been better served by the whole practice. Many thanks to you all
GP surgery review: the-muswell-hill-practice
Title: Really helpful and efficient
Rating: 5 out of 5
Visited: February 2022
My request for a dexa scan was met with prompt arrangement of the scan appointment asnwell as prompt and thorough feedback on the results.  Excellent service all round. The practice is also great at making sure I am reminded to do all of the various regular checks I need .
GP surgery review: the-muswell-hill-practice
Title: Very supportive and caring consultations with the GP
Rating: 5 out of 5
Visited: February 2022
The doctor I saw today listened to my health concerns with genuine care and patience. She responded with very clear advice, knowledge and support. In these times of cuts and shortage of resources, I feel privileged and reassured to have a GP who has such a supportive and warm manner. Thank you.
GP surgery review: the-muswell-hill-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: January 2022
I cannot fault the quick thinking, professionalism, and all round care I recently received here. After a telephone appointment with a doctor, I was given a face to face appointment the next day for an examination. From that day onwards the upmost was done to ensure I was quickly referred to the nearest hospital with a Gynaecology Oncology dept that was able to see me the soonest. I was very stressed and anxious about surgery but the doctor was so supportive and caring I was able to feel reassured, calm and thoroughly supported, always able to return my calls and make follow up calls after my surgery while I was still under the care of the hospital, which I wholehearted appreciate. I would also like to extent my gratitude to the receptionist staff, who showed great caring and efficiency, especially one who's kind words came at just the right time. Thank you all so very much.
GP surgery review: the-muswell-hill-practice
Title: Care and professionalism
Rating: 5 out of 5
Visited: January 2022
After a hospital referral I was sent a letter with results from tests and the doctor very patiently and helpfully talked me through the consultant's letter, explaining unfamiliar medical terms and phrases, which I preferred not to google.  I write to praise her care and professionalism.  I received similar care from another doctor before Christmas. I'm grateful to them both.
GP surgery review: lawrence-house-surgery
Title: Friendly helpful doctors
Rating: 5 out of 5
Visited: March 2023
Really helpful advice given to me by a doctor. She presented all treatment options to me - both medical and holistic - and pointed me to lots of follow up resources. I also received a follow up text with website links.
GP surgery review: lawrence-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
I am always treated at the practice with best possible care throughout the entire team - I  feel this is most important much appreciated always
GP surgery review: lawrence-house-surgery
Title: Poor service
Rating: 1 out of 5
Visited: February 2023
I rang between 8-9am and was so surprised I got through. I booked an appointment for my 4 year old the only option given was 1510, I explained at the time this was going to be difficult. I have 2 young children to organise. I may be a bit late and was assured not to worry I would be seen. A note was left for the Doctor to explain.  I got there 10 min late and spent 3 minutes at reception trying to book in. I was told it was a Did Not Attend and the GP refused to see my young child. I had to rebook. I was then given a phone call. I thought they had changed their mind and was going to see my child. Instead it was their miscommunication they told me and will see me on the next appointment.  The lack of understanding or concern for the situation was upsetting. The GP was so flippant over the phone.  The GP should have seen my child. Who turns a child away when a urgent appointment  was made for that day? No compassion at all. As a patient I did all I could to communicate across my situation and get my child their. I am looking for a new GP the service and attitude of this practice given this experience disgusted me.
GP surgery review: lawrence-house-surgery
Title: A practice with a good team
Rating: 5 out of 5
Visited: January 2023
The doctor took my case on via a phone appointment. He requested that I send a photo of the lesion on my chest which sent him using SMS. His diagnosis required a referral to hospital, which was responded to by the hospital in approx. 2 weeks. The lesion was excised by department at the hospital, which was sent for biopsy. After 2 weeks the stitches were removed by one of the other doctors at the GP surgery. During this process I was put at ease by the doctor’s treatment and confidence. The biopsy result followed one week later. Overall, this was an excellent piece of diagnosis and analysis conducted by a good team both at the GP surgery and the hospital. As with earlier events in my health treatment, this GP surgery is built around a core/team of people who work for this community and present a good case for the NHS as a whole. My case was also supported by my use of phone and computer. Needless to say, this surgery is situated in a diverse community and the administrative aspect of the team is equally prepared to support the patients who arrive. This section of the team ensure, where they can, that I and other patients understand what is or will be happening next.
GP surgery review: lawrence-house-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: March 2022
I’ve been with this surgery for around 5 years and I find it to be very professionally run, easy to book appointments and very easy to use. 

The reception staff and doctors  are helpful, friendly and intelligent, and they work well together as a team. There are always appointments available, and they really do their best to look after their patients. 

A big thank you to Lawrence House Surgery.
GP surgery review: lawrence-house-surgery
Title: Unacceptable service
Rating: 2 out of 5
Visited: February 2022
I'm not happy with the appointment booking process the surgery has adopted or the quality of care they offer.  

In order to make an appointment you have to call at 8am and hope that you can get through.  You then have to waste time explaining your problem in detail to unqualified reception staff before being told that the doctor will call you back.  No time is given and no attempt is made to help schedule an actual appointment.  Instead, patients are expected to wait around for hours for a return call.  I'm also working and, like the doctor, am also extremely busy.  I can make time available for a scheduled appointment but can't simply block out my day waiting for the doctor to be bothered to call me.

When a doctor eventually did call she was unnecessarily surly and impatient leaving me feeling as if I was wasting her time.  I had to submit a sample for testing.  

The results came back and I was called by a receptionist who told me that a prescription was waiting to be picked up at my local pharmacy.  I was given no explanation of what the problem was, what the medicine was expected to do, etc.  To add insult to injury, the prescription was actually sent to a different pharmacy so my local pharmacist and I had to waste more time arranging for it to be moved so they could give me the medicine.  

I called back to arrange to speak to a doctor about the results and was once again told that I couldn't be given an appointment and would be expected to be available for hours waiting for a call.

All of this is totally unacceptable and inexcusable.  I hope surgery staff will reflect on this and adopt more patient-friendly working practices.
GP surgery review: lawrence-house-surgery
Title: Good, reliable and courteous
Rating: 5 out of 5
Visited: January 2022
Got a virtual appointment same day, which I’m happy with.  GP  asked if I could come in that same day. Was extremely thorough in his examination, very clear with explanations, and checked the diagnosis with a colleague. Very happy with this practice.
GP surgery review: lawrence-house-surgery
Title: Very good practice, all doctors are excellent
Rating: 5 out of 5
Visited: January 2022
The doctor I saw was very caring and treated me very professionally, and sorted  out my worries with new medication..
GP surgery review: lawrence-house-surgery
Title: good practice
Rating: 4 out of 5
Visited: January 2022
My surgery is good. great doctors that take time to listen to you. difficult trying to actually see a doctor  most appointments are over the phone at the moment since the pandemic
GP surgery review: the-alexandra-surgery
Title: Fantastic and Efficient Receptionist
Rating: 5 out of 5
Visited: April 2022
I speak to the same receptionist who has been at the surgery for a number of years now, she is so efficient, helpful and understanding, always ready to go out of her way to assist you even though she has competing demands. Each time I have phoned or visited she has gone out of her way to arrange appointments and to sort my prescriptions often checking if they have been sent across to the pharmacy. 
A great pleasure to come across a helpful, caring and understanding individual.
Everything would be so much better if there were more people like her.
GP surgery review: the-alexandra-surgery
Title: Great Surgery with the Best Nurse
Rating: 5 out of 5
Visited: February 2022
Alexandra Surgery is very efficiently run. All staff members are very friendly and professional. I had such a great experience seeing the nurse she is both lovely and highly skilled. I cannot thank her enough for putting me at ease. Highly recommended!
GP surgery review: james-wigg-practice
Title: Outstanding Practice
Rating: 5 out of 5
Visited: November 2023
A duty doctor just called me back faster than it took for me to ring for an appointment. 
My fears quelled, my concerns listened to then a sensible course of action suggested. 
Thank you again, Kentish Town Health Centre, James Wigg Practice.
GP surgery review: james-wigg-practice
Title: OK if easy condition- awful if not
Rating: 1 out of 5
Visited: November 2023
We'd love to know how the surgery looks at who's getting the appointments. Clear as day the happy patients have nothing complex. So they are very easy for a GP to deal with. Our experience is very very different. My dad has cancer and has needed a lot of encouragement to go to the GP who he is scared of. He's been refused appointments when he's tried. I had to make the appt. There were terrible barriers as he can't use a phone and that stops the appointment system dead in its tracks. He believes he doesn't get GP care because of his mental health condition. 
Difficult to argue that. Look at all the happy clappy reviews. Not a single one is about serious illness and not a single one is from someone very disabled or with bad mental health. Very tired of how some are treated differently and some get more
GP surgery review: james-wigg-practice
Title: Impossible to contact & get an appt
Rating: 2 out of 5
Visited: November 2023
In response to someone else stating what I'm about to, the GP communication team have written econsult is open 'most of the day'.
This is Mon morning 10 am and it's closed. Its closed most of the time. No amount of Pr changes that. Could the comms team be put to better use maybe doing admin support for essential tasks? Answering phones maybe. 

I have tried for 2 weeks straight at different times of day during core surgery hours and econsult been closed every single time.
The telephone lines have an hour wait . They cut off after 50 min - this problem gone on for years and years. When I went in told there were no planned appointments for the rest of the month.
"Try again next month "receptionist said.
I have symptoms that all the health promotion ads tell me to see a GP for. 
The comms team will now respond asking me to contact the comms team. 
When what I need is to see a GP.
GP surgery review: james-wigg-practice
Title: Poor attitudes of front desk reception
Rating: 2 out of 5
Visited: October 2023
There are several different receptionists but i think they all need proper training to be kind and listen to everyone because it's very important. Get it wrong and that person doesn't get an appointment and there could be a serious reason. Maybe they didn't want to explain their illness .

I was in a long 20 minute long queue and the receptionist was very angry but she should have asked for another receptionist to help and didn't. Several people had long winding problems. 
She drove one older patient to tears and turned her back on her instead of slowing down and listening. It was rude and ignorant. Older people often need more time.
I happen to think it is a manager problem because for some reason the receptionists won't get a manager when they are stuck It was upsetting and I think she went away sad .
GP surgery review: james-wigg-practice
Title: Chasing the GPs all the time - admin not good enough
Rating: 2 out of 5
Visited: October 2023
I despair at times. 
They can't sort out basic admin problems without loads of telephone calls and emails ( which get totally ignored).
This compromises care.
Same problem every single time : reports aren't on a system, referrals haven't been made, impossible to get through to the practice on the phone, so I waste their time and mine getting an urgent appointment to see a GP in person to sort out.
Ridiculous when GPs are all stating they don't have enough hours in the day to see patients. 
These communication problems are not acceptable.
GP surgery review: james-wigg-practice
Title: Obstructive
Rating: 2 out of 5
Visited: September 2023
Where to start? Be good if all here could take a step back so they see the effect systems and lack of training has on us as patients. Using other staff in place of Dr's isn't a good idea. 
Some changes have been made but still can't get an appt to see a GP without a fight. Some can't fight. No one should have to.
Take the kids to urgent care centre when should be seen at GP. Because of the delays and also you can't see down the phone so I don't understand why children are triaged in the first place. At hospital I know they see a doctor. This is an area we just can't trust the GP for anymore.
Seems like some have a very good experience. Wish it was us !
GP surgery review: james-wigg-practice
Title: Horrendous if serious mental health condition
Rating: 1 out of 5
Visited: September 2023
All the refusals to let patients see a GP and telling them to use a phone has had such a bad effect on me and my family members. 
I still can't make an appointment because you are still put on a list.
Terrible support and no awareness.
Very much a 2 tier system going on.
It feels horrific at times - I can't describe my experiences any differently-and contacting your GP practice should not be so traumatic.
I need to see my GP for physical health that is making my mental health worse.
It is impossible, whatever they say.
I tried for the last year. 
It's very very distressing to read how easy it is for some people to have a GP. 
If I try again it will make my mental health worse so I now can't.
I used to think this was poor training and unconscious bias.
Now I think everything in place is there to keep patients like me away and the staff attitudes reflect this.
GP surgery review: james-wigg-practice
Title: Consistently great
Rating: 5 out of 5
Visited: September 2023
My experience with the doctors is always a good one, I'll always get throight to a person on the phone to asses if I can be put in a list to speak with a doctor. I'll nearly always be spoken to that day or close to. This time they made sure I was able to get the treatment I needed tlqoth the knowledge it was about to be the weekend so an extra effort to help me.
I got to speak with my regular doctor who I have seen for many years and who kindly always checks on my and my family when I speak with her. That extra care a few seconds just to show more care is very appreciated.
GP surgery review: james-wigg-practice
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Overall efficient when reporting at reception.When I had my face to face with the Nurse she gave me a really comprehensive explanation as to my current medical situation.I felt that she listened to my responses & I went away feeling positive.
GP surgery review: james-wigg-practice
Title: So distressing and traumatic for very vulnerable patients
Rating: 1 out of 5
Visited: August 2023
We can't describe exactly what happened in the latest incident because the site rules don't allow. But we and vulnerable loved ones are genuinely too frightened to raise any complaint ,the stress alone on patients trying to sort out any serious problems is enough burden on us daily and is pretty terrifying in these circumstances . We tried to give feedback but were told a complaint had to be emailed instead. In the past when there was a practice manager you could talk to them and work out where things had gone wrong and this was a practical common sense approach that also kept relations good when situations went bad.
There isn't such a post anymore and we know this is the missing link in communication and believe would have stopped this horribly distressing deterioration in circumstances. 

We know from many others the problems we have are shared by many.
Our mother has always had very serious mental health problems. Our father more recently has developed really worrying symptoms. Neither of them use a phone because they can't. We aren't registered here but other family are so a very long experience with James Wigg. Our parents have been registered here so long.
Our mother's mental health deteriorated to the point she urgently needs a mental health assessment to keep her safe but the GPs want her to be able to phone an untrained unqualified receptionist to explain her problems then be triaged on the phone by unknown clinicians to see if she deserves an actual GP appointment. This has gone on for months, we didn't wait until it was urgent. The GP knows full well nowadays family can't ask the mental health Trust ( who they're not under) for an assessment and that the crisis line tells everyone who calls to see their GP.
We've been told the GP can't speak to us but she doesn't have capacity or insight and now sees the GP as hostile/ suspicious. This is so basic for GPs and it is their job but they insisted on telephone triage systems . 
Why didn't they think of what to do for all the patients who are excluded or is this done to exclude and trying to lower the workload? It has been in place long enough to know there is very serious exclusion of certain groups.
Can't get an appointment for our father for very similar reasons & we just see a predictable trajectory of appalling care and unmanageable distress coming down the line . 
This GP practice is required by contract to home visit when a patient is too ill to see a GP in the surgery or by telephone. Her GP used to. Now 2 vulnerable at risk people in the household with poor to very poor mental health - one whose at very serious risk -and this practice fails to. 
All this also means neither of them get any physical health care. Our father urgently needs investigation to rule out anything physical that explains his deterioration but is unlikely that's ever going to happen when telephone triage is the only way patients allowed to communicate. 
Long post because what else can we do anymore
GP surgery review: archway-medical-centre
Title: Bad experience
Rating: 3 out of 5
Visited: December 2022
Since December 2022 1st week I had an appointment in the evening and with my GP. I also like to see the same Dr as it make it easy for me to discuss my health matter. I  called for a follow up appointment due to some test I recently done and was told no apponitment is issued any more I have to called on the day for same day appointment. I have been trying at 8am and when it get to my turn no appointment available.From December to now. My last experience was this morning 20.01.2023 . I called at 7.53am line closed and you cannot hold on the phone. At exactly 8.00am I called shocking I was 14th in the queue how did that happened. By the time the receptionist got to me no appointment not only my Dr but to any Dr. I was told to called emergency Dr or111. How does that help the flow of patient have at the hospital as GP has to see patient in order to reduce on  the hospital. This system of yours is totally absurd and not working in the favour of patient. A GP practice becomes as a family DR and they know you and your health history. If an appointment was given to me as before I would already been seen by my Dr because its already been four weeks there is no common sense in thois system. Its in the fabvour of the surgery not patients. I have been with this surgery since 1983. Technology suppose to make it easy but sorry to say back in time was more easy, efficient and no stress when it comes to see your GP
GP surgery review: archway-medical-centre
Title: Totally inefficient, badly run
Rating: 1 out of 5
Visited: October 2022
I have wasted countless phone calls to get the most basic prescription renewed and have still not succeeded. This is such a waste of my time, and the practice's time. The latest advice I have been given is to start all over again with Virtually, when I have been following a treatment for 6 weeks already (which I'm now having to interrupt because of their incompetence)
GP surgery review: archway-medical-centre
Title: Ghost Practice
Rating: 1 out of 5
Visited: September 2022
Impossible to get an appointment, the doctor is never available.  even when they claimed that you need to call at 8 am sharp. still no way you can get an appointment for the day or any day.  apparently, they have 5 spots available only! 5... how?? for a whole day. Disgraceful.
GP surgery review: archway-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: June 2022
I requested a repeat prescription of my contraceptive medication I have been on for 8 years. I was declined this medication on my app, I was not informed why. I called the surgery repeatedly although being number 1 in the queue each time, my calls remained unanswered until 5:45pm three days later after approximately 12 calls. I never got to speak to a nurse who relayed to the receptionist that they would not be able to offer a repeat prescription as they didn't have a recent bloody pressure and weight taken from me. I explained how important it was to have my contraception, the fact I'd had to have an abortion several years earlier and the impact on my health both mental and physical on me coming off and on contraceptive medicine. I explained I was happy to come in for an appointment to take the required details, but needed to continue my medication without  break. This was,I was informed, absolutely not possible. I was told I had left it too late to request. However I have never in 20 years of using the nhs to supply my contraceptive medication been deined this, as a minimum I expect fair warning and notice of the requirements I need to meet to obtain medication, which I would have met if given opportunity. This arbitrary policing of female bodies. I still do not have my contraception.
GP surgery review: archway-medical-centre
Title: Excellent service
Rating: 0 out of 5
Visited: March 2022
They treat me very respectfully
Everything was clear and staff is very friendly, my appointment was in time and result came on time as well.