janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hollybrook-medical-centre
Title: No telephone line to call
Rating: 1 out of 5
Visited: February 2023
They should put a phone number that works and does the job, currently 99% of calls ends with a recorded answer to call later then ends the line. very difficult to speak to someone, then hardly can book an appointment. Doctors are nice there but hard to reach!
GP surgery review: hollybrook-medical-centre
Title: Staff attitude
Rating: 1 out of 5
Visited: February 2023
Not sure how so many reviews on here are 4-5 stars I’ve been with this practice for over 20 years and the service has never been so bad it seems like the we as the customers are a hassle for the staff when you finally get through my longest experience was 3 weeks I had my wife without very important medication for over 2 weeks resulting in her ongoing illness she has now been off work since oct last year and all you get is you will just have to wait I do appreciate that it’s a busy surgery but at some point you surely have to draw the line on taking on more patients it seems like it’s causing more problems for everyone I’ve had to leave my job early in some cases drive down from Glasgow and back just to actually talk to someone this situation is getting dangerous I can only imagine the patients who do not get seen what is the plan if there is one to  improve the situation my wife was drawn to tears when she had a physio call back spoken like she was worthless and with here also having mental health problems it took me a few days to stop here thinking she was doing something wrong
GP surgery review: hollybrook-medical-centre
Title: Excellent practice
Rating: 4 out of 5
Visited: February 2023
I was impressed with the excellent doctor-patient consultation this morning. The clinician was  welcoming and demonstrated and showed due attention to detail whilst carring out the examination proccess. I will definitely be asking to see the clinician again when possible.
Visited 22.02.2023.
GP surgery review: hollybrook-medical-centre
Title: Great Range of services
Rating: 4 out of 5
Visited: January 2023
I was very impressed to find out that we have a Physiotherapist @ Hollybrook & that I got an appointment within 2 days .  I also got an appointment for the Flu vaccination within 3 days & in the evening @ 7.10 pm. Both of these appointments were made at the same time when I went in after work to the surgery one evening .  The nurse who saw me was so lovely & a credit to the team @ Hollybrook. The Physio was very helpful. Many Thanks.
GP surgery review: hollybrook-medical-centre
Title: A good practice
Rating: 5 out of 5
Visited: January 2023
A well run practice, from reception to the dr,s and nurses. With the pressure they are under, they  had time to listen. A rare thing these days.
GP surgery review: mickleover-medical-centre
Title: Poor GP practice that uses poor locum GPs
Rating: 1 out of 5
Visited: March 2022
Rang for appointment on 10/3/22. Receptionist woman I spoke with was very pleasant and helpful and arranged for me to have get a GP phone me on Saturday 12/3/22. I was however concerned immediately when she said he was a locum GP as locum doctors tend not to be as good in all areas, in my experience. 
  The phone appointment was for 9.30am and I never received a call. I wasn’t surprised. The standard of care at Mickleover Medical Centre is poor and appointments are usually hard to get. I imagine this appointment was easy to book as the locum doctor is medically poor or unreliable and other patients didn’t want an appointment with him. On top of that locum GPs usually are not as good as the normal practice GPs. I’ll insist on a non-locum when I try to get a new appointment next week. Hopefully the doctor contacts me this time.
GP surgery review: mickleover-medical-centre
Title: Brilliant practice
Rating: 5 out of 5
Visited: March 2022
Can't fault the staff at this surgery, and that goes for the receptionists as well as the doctors and nurses. Very understanding and accommodating and doing a brilliant job despite the hardships faced over the past couple of years.
GP surgery review: mickleover-medical-centre
Title: poor patient care and communication
Rating: 2 out of 5
Visited: February 2022
Contacted  surgery using online form. Was emailed to say that a dr would carry out a telephone consult.  No phone call.  Received a text message to say referred elsewhere.  No alternative medication offered, no consult of any kind.
GP surgery review: mickleover-medical-centre
Title: Very Supportive
Rating: 5 out of 5
Visited: February 2022
I would just like to take the opportunity to thank the whole team for your continued dedication and support for me and my family recently and throughout the pandemic. Please be assured that you are all highly valued and very much high performing in the care you have provided both over the telephone and face to face; receptionists, nurse practitioners and gps.
GP surgery review: mickleover-medical-centre
Title: Quality of Service
Rating: 2 out of 5
Visited: January 2022
I have had better service from the doctors who have started more recently at the practice, (i.e., within the last couple of years), and locums, than from some of the more established G.P.s., and partners at the practice.
GP surgery review: mickleover-medical-centre
Title: Caring and very helpful
Rating: 5 out of 5
Visited: January 2022
I needed a sick note due to my mother passing away and having to look after my father who lives 150 miles away, I used the online system and it was efficient and quick. That afternoon I had a sick note, I had to phone the surgery to alter it slightly and the receptionist was so kind and sympathetic it made an awful time so much easier. The Doctor had tried to phone me but I was unavailable but I just wanted to thank the Doctor and the receptionist for being so helpful and understanding.
GP surgery review: buxton-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
Seen the doctor for my child today, he took his time and checked him thoroughly didn’t rush us and answered every question, and gave really good advice, was very reassuring
GP surgery review: buxton-medical-practice
Title: Model consultations
Rating: 5 out of 5
Visited: November 2022
After recently moving to Buxton, we have been most impressed and very grateful for the professional, respectful, knowledgeable, warm and helpful support our family have received at Buxton Medical Practice. Many thanks, I couldn’t have asked for anything more from the helpful reception staff to the doctors consultations.
GP surgery review: buxton-medical-practice
Title: Lovely practice
Rating: 5 out of 5
Visited: June 2022
I've been registered here for three and a half years. This is the best practice I've been registered too. My doctor goes above and beyond every time.
GP surgery review: buxton-medical-practice
Title: Positive results.
Rating: 5 out of 5
Visited: April 2022
I spoke to the Dr as a telephone appointment for my young son who is currently being referred for ADHD/ Autism diagnosis. Treatment was prescribed expeditiously and my concerns were dealt with effectively and efficiently. I felt reassured and listened to and I would highly recommend this surgery as it looks after its patients needs well and is empathetic towards parents of patients.
GP surgery review: buxton-medical-practice
Title: Listened to.
Rating: 5 out of 5
Visited: March 2022
On speaking to the nurse she quickly identified what my needs were in regards to prescription. I’m glad she listened with empathy and kindness. I felt listened to and she was more than happy to help me.
The treatment is starting to work and I’m feeling much better about the problem as the days go on.
GP surgery review: heartwood-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: September 2023
I've been extremely pleased with my experience, the recent flu clinic was really well organised and carried out efficiently. As  a GP Practice a medical condition that I've suffered with for 30+ years is now under control and managed exceptionally well by the surgery. I highly recommend
GP surgery review: heartwood-medical-practice
Title: In my experience…
Rating: 5 out of 5
Visited: September 2023
Wait time for an appointment is not good, but seems to be better than most practices. My husband with health issues is very well looked after, as it should be, so I don’t mind having to wait.
GP surgery review: heartwood-medical-practice
Title: Heartwood medical practice
Rating: 5 out of 5
Visited: September 2023
I found it clean and welcoming and the staff were very friendly and helpfull 
My appointment was on time so no sitting around waiting,  there was only a few people waiting but the parking was fully so had to park over the main road by the bus station..
GP surgery review: heartwood-medical-practice
Title: Very good practice
Rating: 5 out of 5
Visited: September 2023
I have been with the practice for many years now and I have never had any issues at all. The staff are friendly and helpful.
GP surgery review: heartwood-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2023
The staff were all very friendly and helpful and were very thorough with checks to ensure that the correct procedure was followed before giving the flu jabs. They were extremely patient and versatile to ensure that the waiting time was as short as possible
GP surgery review: heartwood-medical-practice
Title: Efficient practice
Rating: 5 out of 5
Visited: September 2023
Very slick operation. Communication impressive 
In and out in a matter of minutes. The staff are to be commended
GP surgery review: heartwood-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Everything well organised, directed to the vaccine team, no long queue, straight in, vaccinated and out,in just a few minutes
GP surgery review: heartwood-medical-practice
Title: Very happy
Rating: 5 out of 5
Visited: September 2023
Only went for my flu jab but it was a very smooth process, walked straight in and out again. Lovely nurses waiting for me, no waiting at all.
GP surgery review: heartwood-medical-practice
Title: Flu vaccine
Rating: 4 out of 5
Visited: September 2023
Attended Sat morning for flu vaccine along with many other people, it was extremely well organised, quick and easy, staff were very helpful & friendly, couldn’t fault them.
GP surgery review: heartwood-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
My experience was easy and the staff and volunteers were lovely. I was in and out in 5 minutes for my flu jab
GP surgery review: newhall-surgery
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Very pleased with the staff and doctors professionalism and dedication to patients with vaccination services and all aspects of health in the past 40 years.
GP surgery review: newhall-surgery
Title: The best surgery in our area by far
Rating: 5 out of 5
Visited: September 2022
Came for a flu jab. It was easy to log in and there was no waiting at all. The service I received was excellent.
GP surgery review: newhall-surgery
Title: Very grateful
Rating: 5 out of 5
Visited: September 2022
Been well looked after by this surgery for nearly 7 yrs. From the running of the surgery. Receptionists, Dr's, nurses and pharmacist. Myself and my husband have received great care and are still are. We cannot thank you enough. From the start, through covid. All the hard work giving vaccinations. Thank you, you are appreciated.
GP surgery review: newhall-surgery
Title: Friendly practice
Rating: 5 out of 5
Visited: September 2022
The surgery is always friendly and helpful.  I have never been kept waiting too long.  Their vaccination system is always run very efficiently
GP surgery review: newhall-surgery
Title: Very satisfied with my GP surgery
Rating: 5 out of 5
Visited: September 2022
I am very satisfied with service provided to me from my GP surgery. I find all the GP’s and the rest of their colleagues who work there very helpful and cooperative.
GP surgery review: newhall-surgery
Title: Good practice
Rating: 5 out of 5
Visited: September 2022
Never had any problems with app etc for me or my mother. Polite staff and always planned out efficiently when coming for covid and flu jabs. Staff helpful and pleasant.
GP surgery review: newhall-surgery
Title: Very helpful & informative
Rating: 5 out of 5
Visited: September 2022
Hi mistook my appointment date Newhall surgery took the time to contact me reminding me of my appointment then I was allowed to be a bit later for my appointment
GP surgery review: newhall-surgery
Title: Good practice
Rating: 5 out of 5
Visited: September 2022
Always taken care of , never no problem . Always well mannered . Mr rau always beyond to help you . Very satisfied .
GP surgery review: newhall-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: September 2022
Always welcoming, helpful & very polite staff. Come away feeling well looked after. My experience at the surgery has always been very good.
GP surgery review: newhall-surgery
Title: excellent Practice
Rating: 5 out of 5
Visited: September 2022
The receptionists seem to be able to judge how important your telephone call is and act accordingly, and always get a phone call back when scheduled. When visiting th practice I always feel safe and treated with respect.
GP surgery review: hereford-medical-group
Title: Terrible practice
Rating: 1 out of 5
Visited: February 2023
Since the merge of most of Herefords practices it’s been horrendous for the people of Hereford to book appointments. I filled out an online form for an appointment in March, after 10 days I finally get an appointment link which I booked for April. They’ve just cancelled and he can’t have one now till mid April. It seems it’s does not matter about children’s health anymore. It’s about 8 weeks in total from filling the form in till the appointment.. if they don’t cancel
It again!! Hmg is not working! Separate back to singular surgery’s again.
GP surgery review: hereford-medical-group
Title: Online Appointment
Rating: 5 out of 5
Visited: December 2022
I have used the online appointment service twice. I've been really impressed with the quick response and appointments offered.
I arrived early for my early morning appointment and I was seen early. Quick and efficient service, thank you.
Please may I request that a carpark monitor screen is available on the first floor. Those that may have a wait have to go downstairs to request more time & run the risk of missing their appointment if called whilst downstairs. 
I hope this supports your service further.
GP surgery review: hereford-medical-group
Title: Amazing staff at Station Medical Centre, Hereford
Rating: 5 out of 5
Visited: December 2022
Once reaching the practice by phone, l had an appointment booked the same day within a couple of hours.
On arriving at Station Medical Centre, the receptionists were very friendly and welcoming. The doctor l saw was also very friendly, empathetic and helpful. 
The reception staff really were amazing and looked after the people waiting for there appointments. There was one elderly gentleman on hes own in the waiting room, he had already been for he's appointment. A staff member checked on him and gave him the assistance he needed, helping him to he's lift home. I was blown away from the whole experience today.
GP surgery review: hereford-medical-group
Title: Outstandingly poor service
Rating: 1 out of 5
Visited: December 2022
Hereford  Medical Group the all singing all dancing new medical centre that Hereford so badly didn't need..Merging all the medical centres to become more efficient.. if only this had happened.... its impossible to get a phone appointment... so do we just turn up there and take pot luck... I have given up waiting for a referral from the Queen Elizabeth hospital back to my doctors for a physio appointment... I don't believe it will ever happen... I need to see a doctor today asthma is playing up think I have a chest infection but can't book in... so wish me luck as I take a drive down there n just won't leave till I'm seen
GP surgery review: hereford-medical-group
Title: Parking charges disgraceful
Rating: 3 out of 5
Visited: December 2022
I attended for a body xray tje service bu safe was great as I was very anxious about posse health complication following a double organ transplant.  Today I received a parking fine at no time when I arrived did I see it  clearly displayed I needed to register at reception nor was it mentioned.  I have been using health services and never apart from attending hospital had to register my parking at a gps.  As if I wasn't worried enough now face a £100 fine or so generous of them only £60 if I pay before 26. Dec.  As if I don't have enough to worry about.  I am throughly disgusted.  Why can't reception staff mention the parking this wS my first visit.  Completly upset and disappointed.
GP surgery review: hereford-medical-group
Title: How does one get an appointment?
Rating: 1 out of 5
Visited: November 2022
Have been trying to get an appointment now for a month since October 7th. After an ambulance visit, I was told to get an appointment with my Doctor. Have been trying ever since. I have been told again today; "No appointments. Ring back again. Sorry. That is the system" I have kept a record of the time each call takes. Today was £30 mins 51 seconds. This means I must have a minimum 0f 30 mins available to phone every day. The system just doesn't work! I am 90 years old, live on my own, and have no transport. I need to call "Wheels" the charity, to book a lift. The drivers are volunteers and since Covid "Wheels" have fewer able to choose from. This means they may not be able to offer a driver for that day or time and I will then have to go back to phoning the surgery again for another appointment and go through the whole system again! I doubt whether I will live that long! Has anyone got anu sugestions?
GP surgery review: hereford-medical-group
Title: Fantastic service
Rating: 5 out of 5
Visited: November 2022
Called in to get an appointment for my daughter. Was seen an hour and a half later. Receptionists were very helpful. The appointment was very thorough. Great service. Thank you.
GP surgery review: hereford-medical-group
Title: Great if you don't want to see or speak to a doctor
Rating: 1 out of 5
Visited: October 2022
The appointment system is broken and has been since all the practices merged together. It is almost impossible to see a doctor - even when the doctor has told you to make an appointment! 
You cannot get past the receptionists who tell you to ring back when it is convenient and that they will have appointments available "sometime." The trouble is that you can be waiting to speak to someone for 30 minutes or more each time only to be told to call back again.
Many times the phone lines are too busy for you even to get into the queue and when you do get in it there are always 30 plus people ahead of you.
They will tell you to use the online form - when you do it tells you to ring for an appointment and you are caught in a vicious circle.
I would never recommend them and am thinking of changing to another practice.
GP surgery review: hereford-medical-group
Title: Laughable phone appointment system
Rating: 1 out of 5
Visited: October 2022
I had been advised during a phone consultation by a doctor, not one of this practice, that I needed to be physically examined.  I phoned, and the recorded message told me that I could ask for a ring back or use the nhs app.  No option for call back - could make a flu appt. on the app.  Dial again - number 7 on the queue - wait and explain I want a appt.  Reply hold the line.  Receptionist wants details of my condition and I am not happy sharing my problem with a non-medical professional but do.  Reply hold the line.  Someone else comes on the line - explain again.  Reply hold the line.  Original receptionist comes back - I will get someone to ring you.  Register that I am concerned that I have been told by a doctor what to do and am not being allowed an appointment. 40 minutes on the phone no appointment.  About 3 hours later I have a phone call.  The caller says I am phoning to make me an appointment.  Great!   Then told all today's appointment slots are filled so that I will have to phone tomorrow.   What fun - now back in the lottery to try and get the phone answered and get an appointment if there is one free.  If I need an appointment, why can't you make one?   Talking to acquaintance's, at least 3 others have had a similar experience - being told that there are no appointments available and to call back again.

Not making appointments in this way is just unacceptable.  If someone has jumped through all the hoops necessary for you to make a decision that they should have a face to face appointment, then you should make one.  Postponing doing so just means more people trying to get an answer to their phone call the next day with consequent increased delays and will drive more people to the hospital where they know that eventually someone will treat them
GP surgery review: hereford-medical-group
Title: Love the place
Rating: 5 out of 5
Visited: October 2022
Rang up for an appointment was 19 in the queue got through in approx 10 mins was seeing the doctor an hour later
GP surgery review: winyates-health-centre
Title: Awful Practise - Left Without Medication
Rating: 1 out of 5
Visited: March 2023
It used to be a fantastic surgery but has seriously decreased over the years.
As I can't do things at precisely 8 am or 8.30 am, I've been without medication for 2 weeks. I've tried talking rationally to them but the receptionists and nurses really do not care about real life and I feel they have no empathy at all for their patients.
If you can get to see a doctor (even about a life-long, life-threatening illness) they are fantastic.
With an overstretched A&E department in Redditch I will end up having to go there as an emergency at some point. I know that and sadly so does Winyates Health Centre, but they have actually said to that "it is up to me".
GP surgery review: winyates-health-centre
Title: Ridiculous
Rating: 1 out of 5
Visited: February 2023
This place is beyond words. No systems in place, constantly fobbed off with pathetic excuses. I've debelitating health issues which were ignored. GPS and whole service here have become so lazy since COVID. Wouldn't surprise me if this place gets sued
GP surgery review: winyates-health-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: February 2023
I am so glad I changed to winyates surgery. They have been amazing for me with their different services, and now as a first time mom the care myself and my newborn have received has been incredible.