janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: elm-house-surgery
Title: Fantastic doctors
Rating: 5 out of 5
Visited: January 2022
I have been with this surgery for two years during Covid having moved to the area in late 2019. What a fantastic group of Doctors. They respond to e-consultations quickly, calling me back in or booking me in for an in-person appointment. All doctors I have encountered have been polite, professional and caring. Such a contrast to my last practice. Thank you
GP surgery review: manor-road-surgery
Title: Couldn't care less
Rating: 2 out of 5
Visited: May 2023
Impossible to contact. Reception cannot take down messages accurately. Wrong prescriptions. Referrals to places that do not do the required procedures.
GP surgery review: manor-road-surgery
Title: Cold and dismissive GP
Rating: 1 out of 5
Visited: September 2022
I have been registered at this surgery for a number of years now and always been happy with the service from everyone, however, my recent appointment was the extreme opposite. I saw a different GP to my regular and now wish I had waited. The GP I saw was extremely rude, dismissive and hardly listened to what I had to say and just reeled off information as if they were reading a script. Whilst I was talking about why I had made the appointment, they were looking around the room, checked their mobile phone, at one point they started picking/cleaning their fingernails and looked completely disinterested the entire time. Going to the GP isn’t my favourite activity and not something I make a habit of but I will make an appointment when necessary and this was one of those times. I don’t expect to be treated like a small child and lavished with attention and a fluffy bedside manner but the GPs demeanour and attitude was extremely cold and uncaring. I left feeling like a hypochondriac, even though I had no reason to feel that way given the reasons behind making the appointment. I have a job where I have to deal with people on a daily basis and I know it can be trying but this was unacceptable. I will be registering with another GP. Shame on you!
GP surgery review: manor-road-surgery
Title: Welcoming new practice
Rating: 5 out of 5
Visited: May 2022
After moving into the area I have found this practice to be very welcoming & also thorough. As a clinically vulnerable person I was concerned about leaving my very good former GP practice, but I am happy to say that Manor surgery has taken great care to get to know me and work with my complex medical case with excellent care and understanding.

GPs provide such a crucial service, especially so in these challenging times. Thankyou so much.
GP surgery review: st-james'-practice
Title: e-consult service
Rating: 5 out of 5
Visited: May 2023
I used this for the first time today, I needed advice for a medical issue I have when travelling abroad. This was dealt with very effectively within 5 hours, I cannot praise this service enough and encourage other patients to use it - it was absolutely brilliant
GP surgery review: st-james'-practice
Title: Amazing GP practice
Rating: 5 out of 5
Visited: September 2022
All members of staff at the surgery from reception to GPS are so friendly and helpful.  At a tube when so many complain they can’t get a GP appt I feel blessed to have such an accessible and thorough surgery to rely on.  Literally cannot praise them enough.
GP surgery review: st-james'-practice
Title: Extremely reliable, accessible and friendly.
Rating: 5 out of 5
Visited: August 2022
Since moving from our previous GP from another borough several years ago (where we had an awful experience) we have been consistently very pleased with our experience at St James Practice. We wanted to say a huge thank you to our GP and all the admin team for doing a fantastic job throughout the pandemic and beyond.  You've always been extremely friendly and helpful and have responded quickly and efficiently to our health care needs as a family at some challenging and scary times over the years. Looking at the headlines we know that we are lucky to have had this experience from our local practice. So thank you, I hope this goes a little way to let you know it's worth the effort.
GP surgery review: blackheath-standard-pms
Title: Amazing team
Rating: 5 out of 5
Visited: February 2023
New to the area studying a short course at a local university - I was not registered with a local practice. After numerous attempts to temporarily register with local practices and hitting a brick wall - Blackheath standard practice reception staff knew that this was possible and were able to help me register as a temporary resident. 
I was able to see a GP the same day for the antibiotics I needed and avoided a potential A&E visit and potential admission to hospital thanks to the knowledge and skills of medical and administrative staff at this practice. 
I have already recommended the practice to work colleagues and i was extremely happy with the service received. Thank you all !
GP surgery review: blackheath-standard-pms
Title: Dire customer service
Rating: 1 out of 5
Visited: September 2022
I have always found the doctors and nurses at this practice to be helpful.  The front desk in dealing with appointments is another matter.  It takes forever for anyone to answer the phone for an appointment.  On this occasion, needing vaccinations before overseas travel, I decided to walk to the surgery.  On arriving I was told I couldn't make an appointment in person and would have to go online.  I did so, and filled in a form requesting a nurse appointment.  I then received a message telling me I couldn't book an appointment and would have to call.  When I did so I was told I should have filled in a form with details of my travel on the website, but I could not see that when I visited the website.  I could also apparently have picked up such a form in the surgery, but nobody bothered to tell me that when I went in.  I asked the person on the phone to therefore e-mail me the necessary form, but she advised me she could not do so.  She was distinctly unapologetic for my wasted time and for the poor service in the surgery the previous day, simply saying 'it wasn't me you spoke to'.  I appreciate these sorts of jobs are busy and pressured, but this surgery really needs to improve its standards of service, which are disrespectful to patients
GP surgery review: blackheath-standard-pms
Title: Very helpful
Rating: 4 out of 5
Visited: August 2022
I have read poor reviews of this practice. However I have to report that I have had face to face appointments, which were deemed necessary, and friendly, helpful and efficient dealings with the reception staff. I find emailing the practice a useful way of communicating.
GP surgery review: blackheath-standard-pms
Title: Really caring and helpful
Rating: 5 out of 5
Visited: August 2022
I know the telephone system is different to get through on if you don’t start calling at 8. 
But We have had exceptional support 
My husband with cancer just out of hospital and my autistic son who became very poorly at the same.  The receptionist was helpful caring and supported us to get to see a dr arrange a double apt for a blood test as my has a phobia. The health care worker was again supportive and caring and skilfully took blood. When my husband presented unwell within a couple of weeks he was being seen at guys to receive chemo and then surgery. There follow up care was excellent
GP surgery review: blackheath-standard-pms
Title: Rubbish booking system
Rating: 1 out of 5
Visited: February 2022
Difficult to book an appoitment. First you have to spend eternity to get through to speak to an receptionist and then to get disappointed as they are unflexible with dates they can offer you. You need to be on the phone from 8 am straight to spend long minutes to get through only to be told that they can offer you an appoitment in 48 hours and if this doesn't suit you you need to call back again tomorrow or on another day as they can only offer appoitment in 48 hours system. Unhelpful, not practical and wasting our time. Do not become new patient here!
GP surgery review: blackheath-standard-pms
Title: Lovely staff
Rating: 5 out of 5
Visited: January 2022
I am suffering from long covid every time I speak to receptionists they are so helpful also when I have had to see practice nurses and Doctors or speak over the phone they are always understanding and helpful I have just spoke to receptionist who was very kind and polite
GP surgery review: fairfield-pms
Title: Great professionals
Rating: 5 out of 5
Visited: January 2023
I am glad that I can receive medical help in the Fairfield Practice. My family and I have always received the necessary care in this clinic.  All the doctors there are very attentive and professional.
GP surgery review: manor-brook-pms
Title: Excellent practice
Rating: 5 out of 5
Visited: August 2023
I have been a patient at Manor Brook for many years, and I feel extremely fortunate to attend such a practice. I recently visited the surgery with a painful ear problem and I was seen and treated on the same morning. As ever, the front desk staff were both helpful and courteous, while the doctor I consulted was sensitive, efficient and utterly professional. My wife and I would like to thank all the staff at Manor Brook for years of  truly outstanding care.
GP surgery review: manor-brook-pms
Title: Difficult
Rating: 1 out of 5
Visited: April 2023
They’re very difficult to contact, wait times on calls are very long and appointments are difficult to obtain. I’ve been waiting over a month for a simple referral to a specialist and they haven’t done anything about it so far. They’ve now told me I have to wait a further week before I can speak to the only person who can write the referral letter.
GP surgery review: manor-brook-pms
Title: Excellent service
Rating: 5 out of 5
Visited: February 2023
Needed to see a GP.
Went online at 11pm last night, found a 4pm appointment today.
Booked it. 
Was seen within 10mins of the time booked.
Friendly and engaged GP with sensible proposed next steps.
Very pleased and impressed that things can work like this despite all the current negativity.
GP surgery review: manor-brook-pms
Title: Fantastic medical centre
Rating: 5 out of 5
Visited: January 2023
I would like to personally thank everyone at a or Brook Medical Centre - the excellent care, observations over the past 2 years by all the staff, doctors, nurses, prescribing nurse and receptions t’s have been outstanding - I started off have a few chest infections, but their due diligence, care and professionalism meant that they made the correct referral at an early stage, for me to be diagnosed with early lung cancer, receive the best possible care, instantly, with surgery following swiftly - I have been totally supported throughout this process and all Healthcare Professionals outside of Manor Brook Medical Centre have praised their early detection.  You are all to be commended as being the best practice in the area and example to be followed and congratulated for - we are so lucky to have such a great Medical Centre in our community.  Thank you
GP surgery review: manor-brook-pms
Title: awful booking system
Rating: 1 out of 5
Visited: December 2022
Doctors are great professionals in this practice. However, it is impossible to get an appointment. The practice only offers appointments by phone, and waiting time is around 70 minutes to be told there is no appointment available. The system is unfair to people who work and can't take an hour's break to get an appointment. 
I was only able to get an appointment once in the 18 months I have been with them. Changing practice for this reason. Please consider before registering.
GP surgery review: manor-brook-pms
Title: Really excellent service
Rating: 5 out of 5
Visited: October 2022
I’ve been a patient here for a decade and the service has always been great. Other people I know who use it say the same. Very proactive around issues like Covid jabs and all the doctors are really thorough. It’s hard to get though on the phone in every surgery and that’s not the surgery’s fault. Use your vote to fix that.
GP surgery review: manor-brook-pms
Title: Used to be a good practice but now is terrible
Rating: 1 out of 5
Visited: September 2022
have been on hold for 71 mins at time of writing this to change a booked app.Why can appointments not be changed via My Gp app?? This wait time is totally unacceptable and frustrating.Recently a local paper investigated waiting times and i am tempted to bring Manorbrook's unacceptable waiting times of 71 mins to their attention!! It's not just Eltham Medical Practice that have big issues . And it is not the same at other practices like receptionist suggested . I know this for a fact due to my occupation
GP surgery review: manor-brook-pms
Title: Lovely, reassuring and efficient nurse - smear test
Rating: 4 out of 5
Visited: January 2022
The nurse who did my smear test was so empathetic, reassuring, gently did the procedure which can be really uncomfortable, educated me about my coil and generally was really lovely.
GP surgery review: vanbrugh-group-practice
Title: Good practice
Rating: 5 out of 5
Visited: December 2023
Pleasant staff and have always been seen relatively quickly. The online service works well - I don’t mind that may not be seen for a day or so as long as someone gives a call which normally they do
GP surgery review: vanbrugh-group-practice
Title: Not a good experience
Rating: 2 out of 5
Visited: November 2023
Just been left in tears from a telephone appointment with a doctor here who was brusque, not really listening. I was basically cut short in trying to explain my problem, told I had a different condition and then told to look it up online.
GP surgery review: vanbrugh-group-practice
Title: Can get an appointment or an e' consultation
Rating: 1 out of 5
Visited: October 2023
The practice has gone done hill so much in the last 4 years. It's unbelievable.
Can never get an appointment online or an e-consultation.
And A + E won't help because it's not an emergency in there eyes.
So what are patients supposed to do?
GP surgery review: vanbrugh-group-practice
Title: Attentive and quick solutions
Rating: 4 out of 5
Visited: October 2023
I had a good call from one of the daily call physicians there. She listened and asked thoughtful questions for a long term ailment I was experiencing and was obviously knowledgable on the subject. She then provided a prescription and a follow up appointment within the hour. She left me feeling like I have my health under control.
GP surgery review: vanbrugh-group-practice
Title: unhelpful, no manners reception staff
Rating: 3 out of 5
Visited: September 2023
First of all, to get through to reception, it's almost impossible. the waiting times, being held in a queue, it's ridiculous! and then, when i finally got through, the receptionist, who couldn't hear me properly, apparently (I say apparently, as i was making so many other calls and everyone heard me just fine, no issues there, so the problem might be actually with the Practice's phone lines!), after getting my details, simply hang up on me!!!! i find it very rude and unacceptable! i would at least expect her to call back, seeing that she managed to get my details! but no, i had to call again and been kept in a long queue again! and then again she had the same problem, couldn't hear me. managed to get my appointment booked in the end, but i kept telling her, whenever she could somehow hear me, to not hung up, but she was very annoyed and kind of rude. What they need is some training on how to even talk to patients. i myself work for NHS too, in one of the hospitals in the City and i never talk to ''my'' patients the way she was talking to me, and we get so many very angry patients...also, waiting times for an appointment, another ridiculous thing! i have to wait now 4 weeks for something that need to be addressed asap!!! totally unacceptable!!! you guys should train your staff. after all they are the face of the Practice!
GP surgery review: vanbrugh-group-practice
Title: GP that doesn't want to see patients
Rating: 1 out of 5
Visited: August 2023
Appointments are scarcely available. The prefer to do everything by phone citing COVID, which is frustrating given restrictions have been lifted. When you get an appointment, GP often starts very late, which is understandable, but when the patient is slightly late they cancel the appointment. Staff are unhelpful and unsympathetic.
GP surgery review: vanbrugh-group-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: August 2023
As always, the receptionists were immediately helpful. The doctor called two days later and a necessary blood test was booked to take place within the week. I’ve been with this practice now for over 40 years and despite the much written about decline of overall GP care I have only experienced excellent, prompt and caring treatment. Added to which the practice setting is modern, spacious and light-filled.
GP surgery review: vanbrugh-group-practice
Title: Great Practice all round
Rating: 5 out of 5
Visited: July 2023
I visited the surgery yesterday feeling quite unwell and the young doctor I saw couldn't have been more helpful or sympathetic. She asked all the right questions  and even phoned me at home later with an appointment for blood tests.  Excellent service. I've been with this practice for over 50 years.  Wonderful service from the moment you walk in.  Gold star for receptionists too!!
GP surgery review: vanbrugh-group-practice
Title: Great service
Rating: 5 out of 5
Visited: June 2023
I’ve only needed to contact the GP since having a baby 6 months ago. I’ve always been able to get an urgent appointment when needed and all the staff I’ve had contact with (nurses/doctors/receptionists) have been very helpful and kind. Today I received a call within 10 mins after requesting an urgent appointment. Great practice.
GP surgery review: vanbrugh-group-practice
Title: impossible
Rating: 1 out of 5
Visited: May 2023
Not only is it impossible to get an an appointment, when I spoke to the doctor who told me he would arrange a blood test , I had to call them and it  was not even on my records. I have had to book 2 private app, one of the turned out  out to be a basal cell carcinoma.!!!
GP surgery review: clapham-park-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Everyone I have ever dealt with at Clapham Park GP has been kind and approachable, from the reception team to the GP’s themselves
GP surgery review: clapham-park-group-practice
Title: Fantastic Service
Rating: 5 out of 5
Visited: August 2022
I recently saw one of the nurses in the practice on an emergency basis.  She has been absolutely fantastic, arranging further appointments, providing me with written guidance on what I need to do, comforting me when I was struggling.  She has the most fantastic way about her, she is sympathetic, caring and extremely kind.  I really can’t thank her enough.
GP surgery review: hetherington-at-the-pavilion
Title: Above and beyond service - faith in humanity restored
Rating: 5 out of 5
Visited: September 2022
After realising I had run out of my prescribed medication the night before (Sunday), I arrived at the surgery less than 20 minutes before it closed to see if I could somehow bypass the normal 48 hour turnaround time for the GP to sign off on my prescription. Despite it being totally my fault, the two ladies in the attached pharmacy did all they could to help me get my medication, when it would've been far easier (and justified) to tell me to come back in 48 hours. One of the ladies went and personally had the prescription signed off by the GP, and the other altered my account to automatically order my prescription every 2 months to ensure I never had to worry about making the same mistake again. Their acts of kindness restored my faith in humanity after a long, tiring Monday. Hopefully they read this and realise their hard work doesn't go unnoticed or unappreciated. Thank you.
GP surgery review: hetherington-group-practice
Title: Great Doctors
Rating: 5 out of 5
Visited: February 2023
The Doctors at this surgery I cannot fault, however the reception staff need some serious customer services training, they are rude, unhelpful and so very unsympathetic. 
Do they attend any training?
GP surgery review: hetherington-group-practice
Title: Their goal is to not see patients.
Rating: 1 out of 5
Visited: April 2022
I have registered with Hetherington in February and they consistently refuse to see me on my sons. They always have a justification. Today, they refused to care for my 9 day old son because he was not registered with them (9 days old!). I ended up at A&E for sniffles after calling 111. I have been there for almost 3 hours now, just because once again, the GP would not do their job.
GP surgery review: hetherington-group-practice
Title: GP appointments
Rating: 0 out of 5
Visited: March 2022
Very responsive practice to online consultations.  So easy now to get GP appointments, repeat prescriptions etc
GP surgery review: dysart-surgery
Title: Turned away for a Cancer Screening evening
Rating: 1 out of 5
Visited: November 2023
Received a text 5 days ago to come to this event and left work 2hrs early (from West London) to be back to Bromley for its 6:30pm start only to be turned away at the front door of the surgery.

Very badly organised and managed and obviously lost time out of work for the event with no sympathy to me and the fellow patients that were also left disappointed. Perhaps there is a better way to manage a service like this next time. They said to come back on another ocasion but what is to stop this from happening again!?
GP surgery review: dysart-surgery
Title: Caring staff
Rating: 5 out of 5
Visited: October 2023
I just wanted to say thank you to the wonderful person I spoke to earlier in the week. I’m sorry I didn’t take her name. Going through difficulties, I found it even hard to speak. She was so caring, understanding, patient and able to find a solution. 
The Dr rang me the following day and was also kind, helpful and understanding. 
This has made a very difficult situation a little bit better. 
This is not the first time I have experienced support from this surgery. 
I have now relocated and I hope my next surgery will be as kind and professional.
GP surgery review: dysart-surgery
Title: patient safety risk
Rating: 1 out of 5
Visited: September 2023
we have been waiting for antibiotics for four (4) days, I called the surgery on Friday to be to that the gp was busy and they would try to get them done that day, called again on Monday to be told in a very condescending manner that they would send a message to gp and that it would be 48 hours for the rx to be sent. I explained that we had been waiting for the rx for four (4) days and normally this surgery is efficient and had there been a change off staff as I person that I normally deal with was very understanding to the situation. I also explained that the patient would need to go to a &e if we do not receive them today, the receptionist was not concerned and never once  showed any empathy.
Shameful and no concern for the patient. Please train your receptionist to see the patient behind the prescription.
GP surgery review: dysart-surgery
Title: Disappointing
Rating: 3 out of 5
Visited: April 2023
I especially took time off work to attend the  morning appointment for my health check. When I arrived at the surgery I was told that the person I was supposed to have a health check with doesn't start early on that day. This is very disappointing, as I've had to take time off work for nothing.
GP surgery review: dysart-surgery
Title: Amazing Practice
Rating: 5 out of 5
Visited: March 2023
My first visit to Dysart today. GP was so effective and actively listened with empathy. I left feeling valued and hopeful. Reception/admin team are also very helpful. Altogether I’m so glad I’m now with this Practice - thank you !