janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: harborne-medical-practice
Title: Good surgery
Rating: 5 out of 5
Visited: June 2023
I spoke to my Dr today who was very understanding about my medical problem and has booked an appointment  for me to see a physiotherapist on Saturday, as I am in pain,
GP surgery review: harborne-medical-practice
Title: Good friendly Service
Rating: 4 out of 5
Visited: June 2023
Although a quick visit,  the receptionists and the Dr were courteous,  helpful as well as very approachable.  They listened to my issues and it felt reassuring that they were genuinely concerned about them and ensuring In/out on the right path so that my condition may improve
GP surgery review: sherwood-house-medical-practice
Title: Can't get an appointment. Time wasting system !! Appalling
Rating: 1 out of 5
Visited: December 2022
I rarely call to see a Dr, but I am appalled and dismayed at the awful service from Sherwood Medical Practice. Called several times to get an appointment, when I  eventually got through to the receptionist at 12.22pm today I was promptly told to call back at 1pm for an appointment this afternoon. I called at 2 minutes to 1 to get through the options and advised by pre recorded message that phone lines were at capacity and to call back later. I guess everyone was told to call back at 1pm!! Why????? This is ludicrous. They are quick to send me reminders and texts to get the covid/ flu jabs, but not interested in real health issues. No wonder so many people are dying from cancer and suicide. You need to sort yourselves out!!! I pay my national insurance. This is a basic service to be able to see a GP. What is going on?????????
GP surgery review: sherwood-house-medical-practice
Title: Reception staff ruin this practice.
Rating: 1 out of 5
Visited: December 2022
This practice is barely fit for purpose as a result of their reception. Do  not join it like I did. You will waist hours on hold and will then be met by abrupt staff who treat you with little regard. I simply do not understand why the reception staff can't speak to their patients in a more kind and friendly way. It's a pity the front line of this practice is what it is, as the two doctors I have seen here have been professional and warm. I intend to leave the practice in the new year.
GP surgery review: sherwood-house-medical-practice
Title: Horrendous service
Rating: 1 out of 5
Visited: November 2022
I have never in my life experienced such as unprofessional, rude and cretinous receptionist. One would think they have a medical degree themselves. When I mentioned problem with their phone line as an issue regularly occurred the receptionist answered me with: “You got through in the end, didn’t you?” As I mentioned earlier I have never experienced such a high volume of cretinism in one place.
GP surgery review: sherwood-house-medical-practice
Title: Receptionist
Rating: 2 out of 5
Visited: November 2022
As a patient facing role maybe at lest one of your employees should have further training in what is acceptable. I have never been so rudely spoken too and then to top it off shouted at saying I'm free to make a complaint. Disgusting service. people that come to a doctors surgery are there because they want/need help and require a bit of compassion. Will be masking a formal complaint
GP surgery review: sherwood-house-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: October 2022
We attended for flu vaccinations this morning, as usual this was extremely well organised.
We have been patients at the practice for many years and consider ourselves fortunate. We have always had helpful and courteous service.
Members of our family work in the NHS ( not at Sherwood House), so we know how difficult things have been and still are.
GP surgery review: sherwood-house-medical-practice
Title: Compassionate support
Rating: 4 out of 5
Visited: September 2022
I have always had good care from the GPs at Sherwood House Medical Practice, but recently, in particular, I have been wonderfully supported by them through a difficult period of bereavement. Their willingness to really listen, their understanding and compassion has been a huge support to me and has really helped me through this worst of times. I can't thank the GPs enough.
GP surgery review: sherwood-house-medical-practice
Title: Start treating patients as humans!
Rating: 1 out of 5
Visited: August 2022
Precisely 10 minutes late for an appointment and the nurse wouldn’t see me. They spent 1 minute lecturing me on wearing a mask but no prior notification was given that masks were still mandatory. Thus adding a minute to the 10 minutes. 

This surgery needs to start treating patients like human beings and not numbers or figures. I waited weeks for this appointments, an unacceptable length of wait in itself... also as a mother it’s not easy to get away from your children to attend appointments. Have some compassion!
GP surgery review: sherwood-house-medical-practice
Title: Great support from doctors and primary care team
Rating: 5 out of 5
Visited: June 2022
Coming to terms with my recent sight loss bereavement I found myself in a place of uncertainty, questioning my life and place in it. I spoke to my GP. The GP was so supportive helped me re discover the feeling that life is precious and can be wonderful. She referred me to the Health and Wellbeing Co ordinator who I saw for 3 weeks. It is satisfying that the GP practice can provide such a wonderful service alongside high quality doctors. I would encourage any patient in a similar situation to talk to their GP and use the wellbeing service if offered.  I commend the practice for all their help over the last few months.
GP surgery review: sherwood-house-medical-practice
Title: Friendly and helpful staff
Rating: 5 out of 5
Visited: March 2022
Very pleased with their service. I can get appointment easily. When there was an emergency they made appointment with hospital for me in three days after and they followed up all the tests and scan.
GP surgery review: college-road-surgery
Title: Bad practice
Rating: 1 out of 5
Visited: January 2023
For days my wife and i have tried to make an appointment and after ringing for over half an hour to get through we are told there are no appointments left, we did the same for midday and the same again. How are you surposed to see a GP when you cannot even get through. This is disgusting how they got a good rating beats me as only about 120 people replied to the survey which could have been members of the people who work there.
GP surgery review: college-road-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: December 2022
Well what can I say, I have been with this Practice since I was born.  I had a Prescription review this morning with the Clinical Pharmacist (wish I could mention his name).  It has been a tough year for myself and my family having lost a Grandchild who was with the same Practice.  I had the best appointment this morning I cried a lot and I could feel him grieving with me and he told me it is okay to cry.  I was a little apprehensive when I was told my appointment would be with the Clinical Pharmacist as I normally see the Doctor, however, he was absolutely amazing.  The meeting was excellent I was not rushed, I wouldn't dare tell you how long it was for but, it certainly wasn't short.  I felt so comfortable and for once, my Blood Pressure was okay, my white coat syndrome did not kick in!  I also had an appointment on Friday, last week with one of the Nurses and Receptionist for my Covid Booster and Flu Vaccine given together.  Again, they were both really caring and considerate as I was nervous about having two Vaccine's at the same time and I am pleased to say they did not hurt at all and I had no side effects other than a little tenderness where the needles went in the next day, which soon disappeared. 
I left the Surgery at 11.25am today and walked out quickly, forgetting to make my appointment for 6 weeks later.  
At 2.45pm I had a text message from one of the Doctors with a link to a website which gave information regarding our discussions.  At 6.25pm I had a phone call from the Doctors Surgery giving me an appointment for the 6 week review as I did not see the Receptionist when leaving.
The reason I am posting this is, I feel so much better this evening after my review today and I always believe credit where it is due.
I want to say the biggest thank you to the Doctors, Professionals and all the staff including the domestics who keep the surgery spotless.
Merry Christmas everyone, keep up the good work.
GP surgery review: college-road-surgery
Title: Pointless
Rating: 1 out of 5
Visited: November 2022
Well what can I say other than an a absolute disgrace!
Almost impossible to get an appointment even if you call on the dot at the designated times by the time you get through (over 100 calls later) your told by unhelpful receptionist that there are no appointments left and to call 111.
I explained it was for my child yet it made no difference. 
Absolute waste of time as you can never get an appointment.
GP surgery review: college-road-surgery
Title: Good practice
Rating: 5 out of 5
Visited: October 2022
I have been with this surgery all my life, my son is also registered here.
I’ve never had a bad experience but today’s visit was so pleasant, my son( 2 year old) needed to see a GP, we seen a female Dr. She gained my sons attention straight away, calmly spoke to him, she asked his permission and explained what she needed to do and he allowed her, as a mother it was such a relief as he is not the best with strangers! Thank you!
GP surgery review: college-road-surgery
Title: Great staff, poor telephone system
Rating: 3 out of 5
Visited: July 2022
I have been with the surgery for over ten years and have always found the doctors/nurses to be pleasant, professional and quick to sort out any health issues.

Unfortunately the telephone system cannot handle the volume of calls at 8am or 12pm for appointments. Changes to the telephone system to allow for an unlimited (or at least higher) number of people in the queue would make for a more user-friendly and fair experience when trying to get appointments, rather than having to redial constantly and hope to be the next to get a place in the currently limited queue.
GP surgery review: college-road-surgery
Title: good practice
Rating: 4 out of 5
Visited: July 2022
i know i can not name the actual person i saw (wish i could) but what an absolutely lovely and reassuring lady she is, would recommend to anyone :-)
GP surgery review: college-road-surgery
Title: Continued excellent service from College Road Surgery
Rating: 5 out of 5
Visited: June 2022
Following on from my written request about my repeat prescriptions I was pleased to find all my requirements were available for collection.
As always the service we have received from all the staff at the surgery was of the highest order. In these days of people complaining about their Surgery or NHS it is satisfying to enjoy the benefits of College Road. The staff are always pleasant and have a positive, can do attitude. It is sad to think that some staff have felt it necessary to leave due to 'abuse'.
My wife and I look forward to our continued treatment and care from everybody at College Road.
GP surgery review: college-road-surgery
Title: Rude reception staff
Rating: 3 out of 5
Visited: March 2022
I went into the GP surgery recently in order to make an appointment. Outside there is a sign clearly stating that a mask is needed. I reached into my pocket to pop my mask on only to find that it was missing.  When I walked in I held my jacket over my mouth and stood back and was about to ask if they had a spare mask ready to explain that i must have literally just dropped mine. The receptionist huffed at me, reached for a mask and very rudely told me about the sign outside. I tried to explain what had happened but she just rudely spoke over me. Moreover she had her mask around her neck and was talking to me through the gap in the screen with no protection over her face.  The other receptionist was not wearing a mask at all and she too was leaning forward and speaking through the gap on the screen. One rule for your staff and another for the patients? 
I work as a nurse  and we happily hand out masks to people who have forgotten them without being rude.  This is not the first time that this receptionsit has been rude to me.
GP surgery review: college-road-surgery
Title: brilliant
Rating: 5 out of 5
Visited: March 2022
i have used various practices over the years and this is without a doubt the best .the staff are  friendly and very helpful . they always greet you with a smile and really try their best to sort you out .i have never had a problem they could not solve both at reception and in the doctors. highly recommend this practice.
GP surgery review: college-road-surgery
Title: Visit experiance
Rating: 4 out of 5
Visited: March 2022
Didn't have a appointment but went to surgery today suffering from anxiety .Receptionist was very kind and put me in a quiet room while she spoke to doc. doc was really attentive and listened to my fears and put my mind at ease and prescribed tablets for my anxiety.I felt so much better coming out than when I went in.Fantastic doctor,brilliant receptionist.Great teamwork from both of them.Thankyou.
GP surgery review: the-oaks-medical-centre
Title: Great staff esp reception
Rating: 5 out of 5
Visited: June 2022
Staff are always really kind and helpful, esp at reception which can be difficult as I can’t always explain myself, but they are very patient with me…..no pun intended!!!
GP surgery review: the-oaks-medical-centre
Title: A good medical centre
Rating: 5 out of 5
Visited: May 2022
Friendly and efficient service.  The Auto-check-in is very helpful whilst people are getting Covid-19 booster-shots.
GP surgery review: the-oaks-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
I had an appointment with a HCA this morning , after my appt , I asked if it would be possible to request a prescription for me as I was going away a couple of hours after my appt and unfortunately forgot to re- order my medication before my few days away .

She sent an email to my GP  and my prescription was processed and waiting at the pharmacy within approximately an hour or so 

Most impressed and very helpful staff
GP surgery review: the-oaks-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: February 2022
I need to say thank you to all the staff i have come in contact with at this practice. From the receptionists who are always so helpful to the nurses and Doctors.  The service i receive here is the equivalent to a private service. I ring at 8a.m and am seen/spoken to on the same day. Doctor's and nurse's are extremely thorough with care and empathy. 
Thank you Oaks 🙏
GP surgery review: the-oaks-medical-centre
Title: Worst practice
Rating: 1 out of 5
Visited: January 2022
At 8 am you call this surgery to book an appointment on 0121 389 2222 a person is giving a useless lecture for 5 minutes , we have to listen the lecture , there is no option to skip this , by the time you will be in queue 50 . Then you will be given an appointment saying someone will call you but there no time frame . They will call, that also one time call , if you miss the call then the next morning you need to hear the 5 mins lecture again .  sometimes no call , if you call them even in their working hours your call will be directed to badger clinic .
Heath care professional working in General hospitals are working really hard in this difficult time. 
This GP surgery people are draining money from the NHS system.
GP surgery review: wake-green-surgery
Title: Great GPs, and an improving appointment system
Rating: 3 out of 5
Visited: February 2022
I've found this practice quite frustrating to get an appointment with in recent years, which really put me off from seeking care unless I had to. It is still challenging to get through on the phone, especially for those of us who work full time, but the reception call-back system is an improvement. There can still be quite a delay to get an appointment with a GP, but I was able to get a same day appointment with the phlebotomist when I needed bloods done, which is great. The online services have improved recently which has made it much easier to deal with prescription issues and admin requests without necessarily needing to call. Finally, every GP I've had an appointment with has been really great, has listened well, and investigated things thoroughly - thank you.
GP surgery review: wake-green-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: February 2022
The practice has invested time, energy and finance into a new phone system, which is a fantastic addition. It has overcome the previous communication challenges and as a patient you can speak with the reception team without delay, who are friendly and efficient with the help and service they provide. The GP's I have consulted with are all fantastic and I would have no hesitation in recommending this practice.
GP surgery review: wake-green-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: January 2022
I have now had cataract surgery on my left eye and as with the operation on my right eye everything went superbly well.  The staff are lovely and the whole place is so clean and hygienic it is unbelievable.
GP surgery review: wake-green-surgery
Title: Very good experience
Rating: 3 out of 5
Visited: January 2022
I have been a patient at the surgery for 30+ years, my husband, mother and children also and as a family had experienced a brilliant service for many many years.
 However, this has changed and we have had both good and bad experiences in recent years. Like many GP practices, NHS changes and funding have brought about a huge decline in service.
In the main, I have generally been able to access a service when needed, due to extreme patience and many hours holding on on the phone. The triage service whereby a Doctor calls you back after giving details to the receptionist works reasonably but any form of or need for continuity is lacking and there are many locum GP's so we have lost the relationships we had with the partner doctors over the years. This I feel has led to a great loss on behalf of Doctors as they no longer 'know' their patients. Follow up on tests results and feedback is generally inconsistent.
However, I have recently had the experience of an outstanding service from both the receptionist and two of the GP's who I experienced to be extremely diligent when I had a medical emergency away from home and was difficult to contact. Perseverance in ringing me 5 times due to poor signal and finally speaking and arranging a face to face appointment was so reassuring in the face of being quite unwell.
The face to face appointment was thorough and empathetic and got to the bottom of my pain and illness and medication was prescribed, which was reassuring as I was extremely anxious.
Further problems with medication were resolved speedily and the response of the receptionist and doctor were prompt.
It is I think easy to write a review when we have a bad experience, because our expectations of a good experience are how things should be as patients of the NHS, but in the current circumstances with such serious pressure on everyone in the NHS it doesn't hurt to share when things go well even if this doesn't happen as often as it really should do.
GP surgery review: yardley-wood-health-centre
Title: Registering is an absolute pain
Rating: 2 out of 5
Visited: July 2022
Temporarily switched practices for uni and had to reregister with this practice. Their website offers a 'Temporary Registration'. Upon calling, seems that there is no such thing. Sent off the new patient registration forms, was told to call back. Called back, was told to submit an admin form that doesn't exist. Called back about it, was told I actually needed to call after 2pm to put in an admin request (To be fair, I had called fairly close to closing time so this was perfectly understandable). Called back at stated time, told I needed to call back after 9:30am because that's when the admin person is in. I just wanted to see a GP about my wrist pain and instead I'm just being led around for a whole week just trying to register myself.
GP surgery review: yardley-wood-health-centre
Title: Disgraceful trying to book an appointment
Rating: 1 out of 5
Visited: May 2022
I phoned reception on 3rd May 2022 to book an appointment took 45 mins to answer my call to be told appointments can only be made online. I  tried to book online 4th May 2022 no appointments available I phoned reception which they answered within 2 mins this time to be told I need to book online at 8am the problem I have is I've worked nights for the last 12 years and there's no way I can wake up at 8am after working a 12hr shift its disgraceful....
GP surgery review: yardley-wood-health-centre
Title: Unempathetic, brusque reception staff.
Rating: 2 out of 5
Visited: May 2022
While the online appointment booking system is a real improvement over the old 'telephone lottery' system, I have a criticism and constructive feedback for reception staff dealing with the public. Certain members of the team are brusque bordering on rude. My wife and I are articulate and considerate but have experienced this several times and to date have not left a review. Typical behaviour comprises cutting across while I'm explaining the reason for the call, a tinge of sarcasm in the answers and the constant reminders implied that the staff are so busy (a while ago one team members spent more time angrily telling me how the staff are abused instead of trying to help me). It feels as though as the patient, we are very low on the priority list. When a patient is bending over backwards to be polite try to match that behaviour, above all remember that patients generally are calling or visiting  because they are worried, unwell and in need of help. Try to show some empathy, it is not your job to make patients feel as though they are interrupting your important and busy day. On the basis that I never post in surveys or on social media anything I would not happily say to the person's face, please feel free to contact me.
Of course not  all  reception staff demonstrate this behaviour, some are very friendly and helpful, perhaps you could coach those that aren't, you probably know who they are.
GP surgery review: yardley-wood-health-centre
Title: Great practice once upon a time
Rating: 1 out of 5
Visited: May 2022
Eighty plus year old with severe sciatica pain. Spent more than three hours on phone over several days. Twice explained strong painkiller compatible with Methotrexate was needed. Appointments cannot made on phone only online at eight am, but all appointments booked within minutes.
 Requested online one extra month of medication for both as on holiday, when next prescription is due. Reply: "you are on automatic prescription"(which occurs while we are away, as stated in request. This indicates failure to read or understand request.)
GP surgery review: yardley-wood-health-centre
Title: Excellent communication and efficiency
Rating: 5 out of 5
Visited: April 2022
After speaking to various members of staff I have nothing but praise for all the team at this Practice. They dealt with my issue promptly and sensitively. Thank you to all and keep up the wonderful work.
GP surgery review: pearl-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
I have always found the Pearl Medical Practice to be excellent. Been with them for many years, have always found the doctors and staff to be really good and helpful.