janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-medici-medical-practice
Title: Good practice
Rating: 4 out of 5
Visited: June 2022
I have read many bad reviews of this practise but I must say I have over 11 years experience found the staff at reception helpful and pleasent. I do agree the phoning in is sometimes a nightmare of 20 in a queue. But if you use the on line service it is faultless in my personal experience. The care I have received from the nursing staff there and the doctors is very good. I've always found them polite kind patient and helpful. From receptionest to nurses to doctors they are under so much pressure in whats a huge practice. Thankyou.
GP surgery review: the-medici-medical-practice
Title: Buzzer
Rating: 1 out of 5
Visited: March 2022
Buzzer still not working! Last time I visited a very polite and helpful 
receptionist told me to knock on the window for admission.
On a recent visit, a very officious and unpleasant receptionist told me
to not bang on the window but to call a telephone number. Does
everyone have a mobile phone?
GP surgery review: woodland-avenue-practice
Title: Unable to access services due to reception
Rating: 1 out of 5
Visited: December 2023
If by some miracle you are able to get to see a Dr they are good.  The problem is that the reception and admin team make it extremely hard to see or speak to a Dr.  I can understand they want to save the Dr's time and some people should visit other services like pharmacies etc for some things but this surgery behaves as if visiting the GP is the last resort for anything at all.

Agree with previous review that the phone line regularly cuts while waiting in the queue.

Overall
GP surgery review: woodland-avenue-practice
Title: Very bad service
Rating: 1 out of 5
Visited: December 2023
I called in to get booked in for appointments, this practise has the habit of cutting up phone calls, they just randomly hangup a phone call. Keeping in mind that the patient has been in the waiting list and has waited and for them to just cut the call, its time wasting to call this GP. Would recommend going to another GP and hoping they aint the same as this one.
GP surgery review: woodland-avenue-practice
Title: Very poor practice
Rating: 1 out of 5
Visited: November 2023
To call these people lazy would be an understatement.
I went today to the surgery at 8:00 am and joined the queue before the practice was open for business.
I was behind about 10 people.
When they opened the practice I waited until my turn came to speak to the receptionist just so she could tell me "Sorry there are no available appointments for today. Bye."
I looked at my watch and saw that the time was about 8:30 am.
Basically it is impossible to get an appointment at this practice.
You cannot get an appointment for the next day.
To get an appointment for the same day you need to go there at 6:00 am and wait two hours outside the practice, and even then you are not guaranteed an appointment.
I have been going to this practice for about 10 years and always came across as exceptionally lazy and work shy.
But this now is a new low.
GP surgery review: oakridge-park-medical-centre
Title: Thanks to all
Rating: 4 out of 5
Visited: September 2023
In view of on-going problems, I have needed to have contact with the practice quite a bit over the past 3 months.

I cannot praise all the staff enough.  The Receptionists have tried to help as much as possible.  The Practice Nurse and Advanced Nurse Practitioners have taken the time to explain things as have the GPS I have seen.

Of course there are problems with the time taken for a call to be answered and the wait for appointments but that seems to be the same wherever you go.  We should applaud when things go well. The steady stream of negative comments must be so disheartening for those trying to do a good job with limited resources.

Thankyou to all at Oakridge Park Medical Centre.
GP surgery review: oakridge-park-medical-centre
Title: Difficult times
Rating: 1 out of 5
Visited: September 2023
It is extremely difficult to get an appointment with this practice. They are very good at contacting a patient when they need to; for screenings etc., but when a patient needs to speak to them -  nothing. I will not attend any preventative screenings, until they respond to my needs. This practice has all forms of online communication disabled. The NHS is broken and this practice has died
GP surgery review: oakridge-park-medical-centre
Title: Waste of Time
Rating: 2 out of 5
Visited: March 2023
Had a review of my blood test results this morning (these are every 6 months). I had some concerns with the results but the health care person completely missed the point, recorded it incorrectly in my notes, didn't know what they were talking about, got quite annoyed with me and finished by saying: "are you blaming me for all your problems?" - seriously? Is that how nhs staff talk to patients now?

I really do not want to see this person again, but I don't see that I have a choice - there is only the one person for this service!

My issues are not resolved. It is always a total waste of my time. No wonder the NHS is on its knees! The problem is there is nowhere else to go! It's just incompetence everywhere you go these days. 

The practice has been going steadily downhill for some years now - all the original doctors have left and the management is clearly incapable - and I do not see it getting better - not in my lifetime anyway - being an old pensioner.

All this just adds to the stress of an already stressful modern society we live in.
GP surgery review: oakridge-park-medical-centre
Title: Appalling service.  Worst than its ever been
Rating: 1 out of 5
Visited: January 2023
How can this practice be taking on new patients when existing ones can't get an appointment!
This practice seriously needs to improve its appointment system.  No pre-bookable appointments available online or by telephone. 
In order to attempt to get an appointment you need to call the surgery at 8am for an on the day appointment.  This would work if you were able to get through!  I have been trying for a month now, re-dialing over a hundred times to get through.  If you are able to do that the queue is almost an hour long and at times 15-20 callers ahead of you.  This is a waste of time, as when you do get though all the appointments are taken. So like many others i try the same process over and over, putting up with my symptoms, hoping its nothing serious.  No wonder The A&E departments are so full all the time!
GP surgery review: oakridge-park-medical-centre
Title: Sarcastic
Rating: 2 out of 5
Visited: January 2023
After calling at 8AM i was pleased to only have one person ahead of me in the queue and my call would be answered in 4 minutes. 17 minutes later it is answered and i am told they have no doctors appointments only nurse practitioner and not until 2:40pm. I asked if they had anything earlier to be told in a sarcastic manner that if they had anything earlier she would have offered it to me. At this surgery you cannot pre book appointments (only the very rare ones released online) so why are doctors not available first thing in the morning.
GP surgery review: oakridge-park-medical-centre
Title: Impossible to get appointment
Rating: 1 out of 5
Visited: December 2022
I have received messages to book a health check with the nurse twice now but unfortunately cannot book these appointments online, when calling the surgery the wait for booking exceeds the time i have available to make the call, i cannot wait upwards of an hour just to book a nurses appointment, it would be really good if you could actually book an appointment and not keep receiving reminders to book an appointment when it is literally impossible to get through with a reasonable wait nor the ability to book online. Good thing i dont have any chronic health issues... oh wait I do... how can you have a duty of care when you don't care about answering the phones or make the care easily accessible.
GP surgery review: oakridge-park-medical-centre
Title: Terrible
Rating: 1 out of 5
Visited: October 2022
I waited yesterday to be called back off a doctor and and i wasnt because they ran out of time i rang like 135 times just to get threw it was rediculous service and judt for them to ring today a couple of times for the doctor to hang up everytime i answered they are useless tbh telling me i got missed off from yesterday but i was 14th call in the que
GP surgery review: oakridge-park-medical-centre
Title: Many thanks to Receptionist and GP
Rating: 4 out of 5
Visited: September 2022
The surgery contacted 2 days ago to arrange for me to speak to a GP in 2 weeks regarding the results of a recent ultrasound scan.  We are away then and, for various reasons, I needed the results as soon as possible.  I explained this to the receptionist who spoke with the GP.  A short while later the results were sent to me. 

I cannot thank the surgery enough for all their help in sorting this.  They may not always get it right but they certainly did so this time.  Thanks.
GP surgery review: oakridge-park-medical-centre
Title: Doctors that listen, helpful receptionists
Rating: 5 out of 5
Visited: August 2022
I have seen many doctors in my life, lived many places in uk. The doctors here actually look you in the eyes and listen to what you are saying. I have seen 3 GPs here now and they were all patient, didn't make assumptions or push me out with a prescription, but took time to understand symptoms and push forward with exploration and advice and follow up!!!. I have never felt so cared for as a patient by a GP. Likewise, several times receptionists have helped me when i have found myself in situations caused by my own bad planning without judgement. They have always done everything to find solutions in an efficient manner. I have never waited long for an appointment when i attend which is unheard of!
GP surgery review: oakridge-park-medical-centre
Title: unusual practices
Rating: 2 out of 5
Visited: July 2022
I am disappointed with the practice, they cancelled my prescription and then expect me to phone them at 8am which is difficult due to my health conditions and it's whether I'll get to speak to anyone or even get an appointment. It should be the case if the practice are responsible they should be the ones to rectify the issue not make the patient lives harder.
GP surgery review: purbeck-health-centre
Title: Horrendous
Rating: 1 out of 5
Visited: October 2023
After calling and calling and calling I finally got through to what can only be described as an uncaring unkind no compassion woman, I asked for an appointment to be told there is no treatment for my condition and that there were no appointments, this is coming from someone who is not medically trained but is trained enough to tell me there is no treatment for me. I called again the next day to and finally got an appointment to which I had to have further investigation at the hospital to which my diagnosis is now cause for a major operation. The receptionist at this surgery need to use there protected learning time to actually be trained for the job. They need to stop thinking they are above every patient at this practice. The practice manager should be ashamed of there employees, maybe a conversation on taking prebookings is in order waiting a couple of weeks for an appointment is better then calling daily only to be told to call again tomorrow at 8am.
GP surgery review: purbeck-health-centre
Title: Rude receptionists and doctors
Rating: 1 out of 5
Visited: August 2023
This doctors practice continues to disappoint. Most of the staff that answer the phones are extremely unhelpful and rude. The doctors are no better. I spoke to a make doctor on the phone who literally reduced me to tears I'm so upset with the way I have been treated. It's just not right. There is only one doctor a lady doctor who is actually helpful and nice. I will be leaving this surgery as I don't feel comfortable and I'm very upset with the way I have been spoken to. I would suggest to anyone who is looking for a surgery don't register at this one. 1/10
GP surgery review: purbeck-health-centre
Title: Hung up on me trying to get an appointment
Rating: 1 out of 5
Visited: July 2023
There's no queue system to call in so im literally pressing redial on my  phone after every engaged tone. When i finally get through and the phone rings, it rings and rings only for someone to pick up and hang up immediately. Not the first time this has happened when im trying to get an appointment either and if you call later they just tell you to call at 8 am tomorrow.
GP surgery review: purbeck-health-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: January 2023
I had the pleasure of seeing one of the nurses about my blood pressure, I was seen within a day of requesting an appointment.
At the consultation I was treated by a very friendly nurse who explained everything that I needed to know and put my mind at rest.
I've been a patient at this practice for over 20 years and I have never had any negative experiences.
Keep up the great work!
GP surgery review: purbeck-health-centre
Title: Docs
Rating: 3 out of 5
Visited: January 2023
Is very hard if impossible to see anyone face to face  with waiting weeks for appointments for blood tests then another week after the results are in for info and help esp frustrating when I know there is a problem from  results it causes stress and worry
GP surgery review: purbeck-health-centre
Title: First class practice the rece
Rating: 5 out of 5
Visited: January 2023
The reception Nurses and Doctors are experienced and caring
Dedicated to their patients 
A great team
GP surgery review: purbeck-health-centre
Title: Fantastic staff
Rating: 5 out of 5
Visited: January 2023
Purbeck health center is a very professional doctors, the staff are caring hard working and always have a smile for you, I can always get a appointment, I've never had to worry about seeing a doctor or nurse, wonderful staff always going above and beyond to help, thank you all for all your help.
GP surgery review: purbeck-health-centre
Title: Would not register
Rating: 1 out of 5
Visited: December 2022
I have been with the surgery for over 10 years however it has like most surgeries become impossible to get an appointment. However the surgery it's self advises they only ever have 1 on call doctor in and you can only see him if after you have had a phone call with him he invites you in. A nurse appointment us not available unless they call you first. There is one receptionist who is extremely rude and does not want to talk to you on the phone. On average whether my self or my partner or my children need an appointment it takes around 120 calls at 8am and by 8.05 when I usually get through there is no phone call appointments left with said doctor. They also do not have any midwife care at this doctors you will be redirected elsewhere.
GP surgery review: purbeck-health-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: December 2022
We have been registered with the practice for many years and can't fault it.  The reception staff are always welcoming, friendly and helpful. The nurses and doctors have always been excellent and given us all the help we could have asked for. Highly recommend.
GP surgery review: purbeck-health-centre
Title: A big thankyou
Rating: 5 out of 5
Visited: December 2022
A big thankyou to  purbeck house especially to the nurses there. One in particular had  the knowledge to alert a doctor and takes swabs after I had come out of hospital.  This enabled the doctor to make a decision to put me back on a healing path. However over the past Month I have frequented the surgery quite often and seen all nurses who have all been amazing thankyou again
GP surgery review: the-stonedean-practice
Title: Getting worse and worse
Rating: 1 out of 5
Visited: July 2022
Pre-pandemic times: waiting time for an appointment was 3-4 weeks as a norm. Had a few minor issues with some GPs, e.g. basic blood tests haven't been done to identify the issue sooner, refusals to refer to specialists, but it's ok in the end.
Post-pandemic visits: staff, some nurses and even GPs just have no time for you and no manners either. On the last couple of appointments I got talked over, undermined by being told 'I am not the only one...' and brushed off without proper advice. Will be looking for an alternative practice very soon! Avoid.
GP surgery review: the-de-parys-group
Title: Terrible practice
Rating: 1 out of 5
Visited: December 2023
I joined the surgery many years ago and was staffed by very good doctors, but now this surgery really feels like a waste of taxpayer money. The reception staff are particularly rude as the surgery remains without a practice manager.
GP surgery review: the-de-parys-group
Title: Partners should hang their heads in shame
Rating: 1 out of 5
Visited: November 2023
Yet again on phone for over an hour waiting in queue.  Would help if said how many in queue as just feel no one answers phone!  Certainly when visit practices apart from De Parys as quiet as the grave.  Is it a call centre who does not answer?  Put phone down as rang at 11 after expected long delays so certainly something not right.  Utterly disgraceful!  And when you consider for unwell people a complete joke!
GP surgery review: the-de-parys-group
Title: Can't even speak to anyone.
Rating: 1 out of 5
Visited: September 2023
One would normally expect to be able to speak to someone at a GP surgery right? It might take a while to get through on the phone, but we understand that. What I didn't expect is what happened when may partner and I tried to call them... we navigated the menus and then were put on hold. About 53 minutes later the phone system hung up on us. That's right... even being patient and willing to wait isn't enough anymore, we just could not get through.
GP surgery review: the-de-parys-group
Title: Friendly helpful GP Practice
Rating: 5 out of 5
Visited: April 2023
Wrote an E-Consult. Had a text message the next day saying a GP would call me. I went into the Surgery to ask if I could be called at a certain time. The Receptionist was very helpful and friendly.
GP called me on the day in question, he was extremely helpful, professional and informative.
I was very happy with the outcome.
Thank you so much.
GP surgery review: the-de-parys-group
Title: Great telephone review
Rating: 5 out of 5
Visited: April 2023
Just had my copd review. The person who conducted it was pleasant, informative and empathetic. After the review I felt listened to, reassured and helped with a few queries I had. Thank you
GP surgery review: the-de-parys-group
Title: still waiting for my appointment
Rating: 2 out of 5
Visited: March 2023
i called on Wednesday at 8 for a doctors call. this did not happen till 5:45. then was told we would continue our appointment on Friday (today) at 8:30. well its 11:05 and I'm still waiting for the call. so the appointment I had booked is now 2 hours and 35 mins late. this is Ridiculous as I've been waiting by my phone all morning.
GP surgery review: the-de-parys-group
Title: Awful practice
Rating: 1 out of 5
Visited: February 2023
I’ve been sent the same letter and blood test form three times I had my test in January doesn’t anyone at this surgery check their system instead of wasting time and money repeating themselves
GP surgery review: the-de-parys-group
Title: Fabulous Care
Rating: 5 out of 5
Visited: February 2023
Every time I have seen a clinician they have been thorough, kind and competent. 
Yes, the phone lines are busy and it's hard to get through but the team are all really helpful and the call back function works well. 
A wonderful team of super humans who are all overworked but still want to do their best for you 
Thank you.
GP surgery review: the-de-parys-group
Title: Brilliant practice
Rating: 5 out of 5
Visited: November 2022
I have been with De Parys Avenue all my life, it has been a little harder to get an appointment since they became De Parys Group but it has also given availability at other clinics so it is beneficial.
I have always been able to get a telephone or face to face appointment when needed and the GPs have always been help.
But the real stars are the receptionists, they are so polite, helpful and professional. Despite probably having some really horrible patients call up, they always remain so kind over the phone. I am proud to be part of this service, but hopefully one day there will be more funding to meet the demand. Thanks for everything De Parys!
GP surgery review: the-de-parys-group
Title: Terrible Phone System
Rating: 2 out of 5
Visited: October 2022
Called up exactly at 8am (when lines open), on hold for 45mins, only to be told that all of today's appointments are now gone!! Can that many people have been in front of me in the queue? Why does it let you stay on the line if there are already too many people in the queue? My daughter is disabled, and it makes no difference - no provision for appointments for the vulnerable. The system is terrible and no doubt the staff get to bear the brunt of it.
GP surgery review: castle-medical-group-practice
Title: phone appointment
Rating: 1 out of 5
Visited: August 2023
Usually I miss phone appointments as they are hardly happening when scheduled.
I agreed a phone appointment at 10h20 and I book time off work not to miss it. I received the call for the appointment at 9h40 and I missed it as the phone was in a different room. I called back and I queued for 20 mins to speak with someone telling me that, despite the time that was confirmed into the NHS website, the time is just for the purpose of allocating the slot. The call can happen any time during the day. However when I asked if that is valid even for the face to face visit and if basically I can then show up anytime during that day. I was told that it doesn't work in that way. I think this fact is self commenting itself.....
GP surgery review: castle-medical-group-practice
Title: Red Tape
Rating: 1 out of 5
Visited: August 2023
I tried to get an appointment after suffering from chronic digestive problems for 2 weeks. I got so desperate I went to the hospital. I was advised to get a blood test, I booked one and had to wait over a week then turned up this morning and they refused to do it! 🤬
GP surgery review: castle-medical-group-practice
Title: Awful practice
Rating: 1 out of 5
Visited: July 2023
After trying to get through to the surgery 100 times before we finally got in the queue they said that there were no appointments left to be scheduled by them and to contact 111 as they could get one which we did, so after contacting 111 and speaking to a nurse there we were advised that a doctor from the surgery would call within 2 hours, and if they hadn’t called we were to call them to see why we hadn’t received a call. After 2 1/2 hours we called the surgery to see why we hadn’t had a call, and after being on hold for 30 minutes we finally spoke to someone who said that they had not been contacted by 111 which I don’t believe (and 111 confirmed my suspicions when I called them back) and that a doctor wouldn’t be calling as they had no appointments scheduled and none left.
GP surgery review: castle-medical-group-practice
Title: Below standard
Rating: 2 out of 5
Visited: April 2023
usually when you ask for an appointment it is never available and several times I have been advised to go to the walk-in center. Today experience was with the phone receptionist. Usually I order medicine via a third party app on the mobile, the request goes to doctor that approves it and then within 48 hours I receive my medicines. Recently I was prescribed other medicines and they were not on the list of the app and in the app there was a note to contact the GP to add them to the list. I did it and the first receptionist had no clue about that process. A clear lack of training. The second one had a little more knowledge but when I asked her to pass the request to add them to my GP as she can't add them to the list I was told she can't pass messages to GP, if I need them to call them and that's it. I was sorted after a 20 mins call. Unfortunately all this is not new to me as it is within the very low service standards I experience many times with this practice.