janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: saxonbury-house-surgery
Title: First Class surgery
Rating: 5 out of 5
Visited: July 2022
I have been a patient at this surgery for over 15 years.  Everyone at the practice from the receptionists to the doctors are always courteous, friendly and extremely helpful.  The care I have received from the doctors is always good and they take the time to listen to you.  They are very caring.   I have never had a problem in booking an appointment.  If I have a problem with getting my medication from the pharmacy next door, the receptionists go that extra mile to rectify the issue and have even taken my prescription to the pharmacy themselves to ensure I got my medication quickly. I am glad I am a patient here as they put the patients needs first.
GP surgery review: saxonbury-house-surgery
Title: Exceptionally good
Rating: 5 out of 5
Visited: January 2022
I’ve been a patient for over 30 years. 
All aspects of the surgery services have never been higher despite the recent COVID challenges. Receptionists do their best in very difficult situations, nurses and doctors are unfailingly efficient and helpful and the back office staff are remarkably efficient and helpful.
GP surgery review: saxonbury-house-surgery
Title: Getting connected
Rating: 2 out of 5
Visited: January 2022
Had to surgery on behalf of my wife, 35 minute's to get through to receptionist,  need I say more. 
Only reason I have given 2 stars is the receptionist was extremely efficient.
GP surgery review: woodhill-surgery
Title: Quick appointments but no-nonsense doctors.
Rating: 3 out of 5
Visited: November 2023
It’s extremely quick and easy to get through to this surgery and you are usually offered an appointment on the same day. That’s incredible these days and something to be grateful for. We’ve seen two different doctors so far, however, and they’ve both been quite curt and abrupt. I suppose that’s a sign of the pressure they’re under nowadays but it does make one feel like a nuisance.
GP surgery review: woodhill-surgery
Title: Avoid if you need 3m prescriptions
Rating: 5 out of 5
Visited: July 2023
Having recently moved GP practices, this practice has a policy of not issuing prescriptions for 3 months like I was getting at my last GP Practice for a long term condition.  I tried to get a GP appointment about this matter but the receptionist refused to give me an apointment which is strange as they aren't medically qualified to decide this question.
GP surgery review: woodhill-surgery
Title: Exceptional caring service
Rating: 5 out of 5
Visited: September 2022
I would like to thank this practice for always being available and always attending to our health needs. This practice is a cornerstone of this community.
GP surgery review: woodhill-surgery
Title: Great Practice with Top Doctors and Staff
Rating: 5 out of 5
Visited: March 2022
If you need anything from a blood test or to speak to a Doctor everyone at the surgery is very kind and helpful. The doctors listen to what you have to say and act accordingly.
I have had several cancers and a heart attack and without the care of everyone at the surgery i would not be here.
The phone system could do with an update you have to wait and listen to a very long message,
GP surgery review: holbrook-surgery
Title: Friendly and helpful staff
Rating: 5 out of 5
Visited: October 2023
I have been a patient here for a while, i have seen a few changes recently but the staff are always trying to help to the best they can. The receptionist are friendly and try their best to help and fit me in if possible.
GP surgery review: holbrook-surgery
Title: Disappointing online prescription service
Rating: 1 out of 5
Visited: July 2023
I can't fault the surgery itself, it's a great practice. But 3 out the last 4 times I've requested a repeat prescription online they've got it wrong. Each time requesting 2 of an item and only receiving 1! Clearly stating on the form that 2 are needed but they never call or contact me to check or clarify. I wonder if they ever read them properly!
GP surgery review: holbrook-surgery
Title: "Was" an amazing pratice
Rating: 3 out of 5
Visited: July 2023
Have all the patients gotten worse or is the surgery going downhill? This was a leading light surgery in recent years and yet now seems very little different to any other surgery in West Sussex, what a shame, the waiting time to see a GP has gone from very good ie 1 to 2 days to now hardly ever getting an appointment within 5 to 7 days!! Reason??? Well as over 50% of the patients are greeted with a telephone call GP service since the aftermath of the Covid period you would feel the Gp's should be more efficient and faster but alas that's not the situation. What a shame , Maybe its time to review the opening hours and the practice time the surgery shuts for training and meetings like in business these should be outside normal working days.
GP surgery review: holbrook-surgery
Title: Brilliant service
Rating: 5 out of 5
Visited: March 2023
Walked into surgery reception this week with no appointment but potentially serious problem. Explained to receptionist. Within 15 minutes was with my registered doctor. Was given full examination. Serious issue ruled out. Was given appropriate medicine which I was taking at home within hours. I was deeply impressed with this excellent response giving the lie to much bad press GP surgeries have had lately. Thanks to all, especially my doctor whom I understand I shouldn't name in this feedback. You know who you are doc!
GP surgery review: holbrook-surgery
Title: Poor Communication
Rating: 2 out of 5
Visited: February 2023
Repeat medication I request, is sometimes not supplied and I am never told why. If I tell them that a particular medication is not available, they still order it and I am left having to find an alternative myself.
I need urgent treatment for a suspected cancer and they have been good at quickly organising scans, but they have got themselves very confused and have requested duplicates. Information about tests is not made available online and, in the absence of this and any communication from a GP, I believe I need an urgent biopsy, but no one seems to listen. I just don't feel that anyone is taking any real interest in my treatment and, because my treatment is being tossed between different GP's, who don't have time to read the full facts, a lot of confusion is arising and possible mistakes are being made. I feel completely left out of any discussions about my treatment and worried that my cancer might spread before treatment.
GP surgery review: holbrook-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: December 2022
I experienced excellent help from the staff on reception today-thank you. I was able to sort out my prescription quickly at another local pharmacy. As ever, doctor & reception staff helpful, courteous & accessible.
GP surgery review: holbrook-surgery
Title: Prompt action on worrying symptoms
Rating: 5 out of 5
Visited: June 2022
A suspected serious issue was sorted out with an immediate appointment, exam and hospital tests etc within 24 hours, medication was prescribed and is repeatable online.  

The new clinic building is a bit of an improvement on the portacabin Dr. ***** first worked from 30 years ago!!
GP surgery review: holbrook-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: March 2022
Fantastic experience on arrival I was feeling nervous but was soon put at ease as the staff,Nurses and consultant we’re lovely would definitely recommend this clinic
GP surgery review: holbrook-surgery
Title: Receptionists
Rating: 5 out of 5
Visited: February 2022
I just want to put a word in for the receptionists having seen a few unflattering reviews saying they are rude.
We have been patients from when the practice first opened and have found the ladies on reception to be extremely helpful & kind. One of them went above & beyond during covid to help us when the practice was under pressure and we were distressed.
Our experience has only ever been positive where the receptionists are concerned.
GP surgery review: orchard-surgery
Title: Cancelled Prescriptions
Rating: 2 out of 5
Visited: July 2023
Cancelled mtly prescription with Bots just like that or the doctors didn't do there job properly. The 2 prescriptions are Amitriptyline and Citalopram that I have been taking for years, not the tablets to just cancel.
When I contacted the surgery oi was told it was boots fault but when I went to boots I was told its happened to several patience from this practice and the same doctor. Sort yourselves out and start doing what your suppose to do please.
GP surgery review: orchard-surgery
Title: Brilliant Staff
Rating: 5 out of 5
Visited: December 2022
Wonderful staff, both on the front desk and in the treatment rooms. My daughter had to register as a temporary patient (she's away at college) and the Practice registered her within a day and provided appointments to see the Doctor within the week. Really, really impressed. Thanks.
GP surgery review: orchard-surgery
Title: Bad practice
Rating: 3 out of 5
Visited: October 2022
Attempted to contact the surgery and was on the phone for over an hour. 40 minutes of this was being 1st in the queue. I gave up and decided to visit the surgery in person as the enquiry was regarding medication for my wife. After a discussion with the receptionist l asked to see a manager and was seen by a female manager, who apologised asked for my mobile phone number so she could check out why l might have been held in a queue for so long and why there was a problem with my wife ordering her medication on line. She said she would arrange for my wife’s medication to be forwarded to the local chemist, which happened the following day. I was further informed that she would telephone me or my wife to offer an explanation as to what went wrong.
Well it’s been a week now since that conversation and we are still waiting on the call/explanation? 
Currently after being patients at Orchard Surgery for the past 30 years l can only say how disappointed we are at the service being offered and feel that customer satisfaction is not a consideration.
We understand that medication needs reviewing but when you have recently had a face to face review for your diabetes do you really need another review?
GP surgery review: orchard-surgery
Title: Amazing care from Horsham
Rating: 4 out of 5
Visited: October 2022
Firstly, Horsham has one of the highest numbers of patients per GP and all GP surgeries have struggled to keep up with demand the last few years, especially since the pandemic. Saying that, they do their level best. I was a vulnerable first-time parent and they honestly saved my life a couple of times - once with my deteriorating mental and emotional health of caring for my first baby during the pandemic with severe sciatica, then again when I couldn't sleep and was prescribed sleeping pills. I was called by the lead GP who told me to throw the sleeping pills away in the outside bin while he was on the phone to me, as they were heavily addictive if taken for more than 2 weeks (I'd taken doses within the recommendations when he called). It's been a very hard time for GPs and receptionists, especially in Horsham, and I wish other reviews left on here would be more understanding of the stress they must be under. Thank you Orchard surgery I owe you so much.
GP surgery review: orchard-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: April 2022
Have had to ring the practice a couple of times recently and have been met with politeness and professionalism from the receptionists. Needed a face to face appointment with a doctor yesterday and again the receptionist was very helpful, and the doctor I saw was fantastic.  I have been with this surgery since 1971 and would not dream of changing. My husband changed from another local surgery to Orchard Surgery and said it was the best thing he did. Thankyou to all of you at Orchard Surgery.
GP surgery review: park-surgery
Title: Hopeless
Rating: 1 out of 5
Visited: November 2023
Can't ever get hold of, waiting for diagnosis of swollen leg since 2019, nothing ever done. Then get abnormal reading for bowels and nothing done that was 2022
GP surgery review: park-surgery
Title: Appalling Service
Rating: 5 out of 5
Visited: November 2023
I've had pains in my wrist for a year. Last year I waited a month for a phone call from a doctor who then arranged for me to see a Physiotherapist 2 weeks later without seeing me. I now have issues with my knuckles seizing and locking and can't get an appointment for "several weeks" according to Reception. I can call at 8am but never get through or I can turn up at reception at 8am except driving is becoming increasingly difficult because I can't see anyone to find out why my hands are locking. This surgery is an absolute waste of time!
GP surgery review: park-surgery
Title: Never answer
Rating: 1 out of 5
Visited: August 2023
I spent over 2 hours trying to ring the doctors to sort my sick note out Nd was told they would ring me up to sort it, the doctora ring for about a second then hang up the phone on me Nd don't give me a chance to answer, Park surgery has gone down hill from what it use to be, staff in their don't give a toss about people needing help, now I have to wait another week for the pharmacist to go in to sort my sick note out
GP surgery review: park-surgery
Title: Calling surgery at 8 am
Rating: 1 out of 5
Visited: June 2023
Every time I call surgery at 8 am I am told I am over position 30 in the queue, this is absolutely disgusting and should be looked into.  I cant always be over position 30, and then after wating 45 minutes am told someone will call you back, by which time there are no appointments available for that day.
Even going into surgery the waiting room is empty.
GP surgery review: park-surgery
Title: Not good
Rating: 1 out of 5
Visited: June 2023
Park surgery use to be a good doctors but now its useless. Doctors dont want to know my wife is on morphene patches they keep coming off doctor  told her  to use super glue  to keep them on . Thats disgusting   they make appointments but they do not let you know untill you ring them to make an appointment. Park surgery has gone down hill we been with them fo 30 years.
GP surgery review: park-surgery
Title: Unfortunate Experience
Rating: 3 out of 5
Visited: April 2023
Although most of the doctors I have spoken to have been kind and helpful, the last one I saw I found to be patronising and didn't seem to understand my problem and I left the surgery feeling infinitely worse than when I arrived.
GP surgery review: park-surgery
Title: Terrible service and attitude to patients
Rating: 1 out of 5
Visited: February 2023
Phone system is inadequate and loops resulting in patients being unable to contact them. 
No communication when they change your registered GP.  The phone back system is inconvenient when your working as no time can be given.

I have sympathy for the workload, but admo 
 inefficiency are adding to that unnecessarily.
GP surgery review: park-surgery
Title: Impossible to speak to my GP
Rating: 1 out of 5
Visited: January 2023
Since having a fall and going to A&E just before Christmas, where it was found that i had broken several bones, i have been trying to contact my GP, without success. The surgery telephone number goes into a loop and won’t allow me to speak to anyone or leave a message and the online contact methods - systmonline and nhs app state that messaging services and appointments to this surgery are not available.
GP surgery review: park-surgery
Title: admin problems
Rating: 2 out of 5
Visited: September 2022
I sent 3 emails in the last month and have not had any response at all which I find very bad why have park admin. Over the last 2 years park surgery has been from bad to worse nobody seems to be bothered. Also your communication system needs to be sorted out all this rubbish with " over the phone consultation "  this cannot work not only the doctors nurses as well.
GP surgery review: park-surgery
Title: Thank you
Rating: 5 out of 5
Visited: August 2022
Thank you to the amazing reception staff and the amazing doctors at this surgery for all the help kindness and follow up calls to me as main carer.
GP surgery review: riverside-surgery
Title: Ignoring babies again
Rating: 1 out of 5
Visited: October 2023
Called today at 8.01am, got cut of when I was number 6 in call que. When redialed was called  later and told they all booked up and I can take my 1 and half years old who has high temperature and been vomiting all night to crawley hospital or call 111. This is not first time this happens. Receptionist said she understand but I don't think she cared one bit, as she wouldn't even acknowledge that the line got cut off and couldn't end the call fast enough.
GP surgery review: riverside-surgery
Title: Excellent experience.
Rating: 5 out of 5
Visited: June 2023
From start to finish my visit to Riverside exceeded my expectations. Very modern surgery, helpful staff and brilliant clinicians. Thank you all so much.
GP surgery review: riverside-surgery
Title: Not a good experience...
Rating: 3 out of 5
Visited: October 2022
Recently (20/10) we had some a family issue in our family - food poison. I called the surgery at 8:oo am and at 08:10 I've been told that they are busy all day, can't take anymore pacients and we need to go to a&e. Travelling with our condition wasn't a best solution so we called 111 because our Gp couldn't do anything to assist us.
Today 21st of Oct I called for my little man which was very poorly, vomiting and coughing a lot. I called around 10:30 and I've been told that I supposed to call at 8am and the triage list is closed and I need to go to see the a&e.

So even if I'm calling at 8am or a bit latter the triage list is already full. No idea when will be a good time to call and be placed on this list.

Is not the first time when I experience this kind of issues but sometimes is enough.
GP surgery review: riverside-surgery
Title: Good Service
Rating: 5 out of 5
Visited: May 2022
I would like to commend this Practice for the recent investment made to bring the Surgery very up-to-date.  From the moment you walk in you feel it is clinically safe and ready to suit the demands of the 21st Century.  The nurse practitioners are very supportive to the doctors and when an appointment has been needed, we have always been able to see an appropriate clinician, and safety netting is in place if the problem needs to be checked with a doctor.
Fully support the new triage system that has been introduced, and after an ongoing acute ear problem, I experienced excellent service by one of the Partners. Seen, waited and microsuctioned all within an hour by the Triage Doctor. 
Doctors, Nurses and Receptionists are all extremely professional, friendly and supportive.
GP surgery review: riverside-surgery
Title: Helpful, efficient and friendly
Rating: 5 out of 5
Visited: April 2022
We have not been with the surgery for long but on all my contacts with them for myself or my children the admin and healthcare team have been friendly, approachable, caring and professional. Also I have found the medical treatment to be thorough and doctors and nurses seem genuinely interested and eager to help. I think they are doing an excellent job and we are extremely happy with the care we have received. Thank you.
GP surgery review: riverside-surgery
Title: Fantastic doctors
Rating: 5 out of 5
Visited: March 2022
Couldn't be happier. I have had my health issues over last few years and am always happy and relaxed when I leave that I have been given top class help and advice. Have kept me alive. Many thanks
GP surgery review: rudgwick-medical-centre
Title: Appalling
Rating: 1 out of 5
Visited: July 2023
Must be the worst practice in the uk. Rude reception staff who take responsibility or offer any sort of help. Always short staffed. Cancels appointment same day then blames your mobile phone.
GP surgery review: rudgwick-medical-centre
Title: Used to be great
Rating: 3 out of 5
Visited: June 2022
This surgery used to be great until one of the doctors left and it started going down hill and been using covid as a escape route 
I feel they have wanted it this way for a while but it's now easier for them to do it 
Where has all the patient privacy gone 
I can understand the phone lines being busy but come on
GP surgery review: rudgwick-medical-centre
Title: Poor Service for Chronic Condition
Rating: 2 out of 5
Visited: May 2022
Have been with this surgery for over 40 years.  Has been fantastic until the last few years when quality of service has been steadily getting worse. Despite a chronic condition (resulting in some specialist care at a hospital) I have not seen a GP at the surgery for over 2 years despite requests and concerns about medication.  Last request for an appointment  just resulted in a text message saying to reduce my pill dosage.  Not even a discussion over the phone.  I am looking at options to move to a different surgery.
GP surgery review: the-courtyard-surgery
Title: Superb care today
Rating: 5 out of 5
Visited: October 2023
I had reason to contact the surgery today. I was in severe pain and immobile at home. The receptionist S* was compassionate kind and helpful. She called me back to keep me updated on getting me help and this was very reassuring. I was lucky and got seen and prescriptions sorted. On the 3 occasions over the last 2 years I have had to use the surgeries service I have received skilled supportive professional care. In these times of staff shortage and troubled times in the NHS I am very very grateful for being under the care of courtyard surgery. Thank you
GP surgery review: the-courtyard-surgery
Title: Very calming atmosphere
Rating: 5 out of 5
Visited: August 2023
I had an appointment yesterday as I had a prescription problem which was causing me distress. I was seen by an extremely caring doctor who listened to me and did not rush me. She made me feel very at ease.  My problem was solved and I came away feeling very relieved and completely satisfied with my appointment. The surgery has a very calming atmosphere.
GP surgery review: the-courtyard-surgery
Title: Great doctor
Rating: 5 out of 5
Visited: July 2023
The doctor was brilliant, very quick, methodical, understanding and we managed to discuss a great deal and be assessed well. I felt I was being listened too and checked over without being rushed. She was kind and considerate and I came away feeling very assured.
Admittedly it did take nearly 40 mins on the phone to make the appointment but I always find the staff very helpful and I understand they are short staffed and doing what they can in difficult times.
GP surgery review: the-courtyard-surgery
Title: Exceedingly poor
Rating: 1 out of 5
Visited: May 2023
for the last 5 days now I have suffered with an eye problem. I have called the gp 3 days in a row one of these days was later than the 8am that is recommended.  on the third day of phoning them at 8:10am I was quite far back in the queue 20th perhaps. my call was answered by a receptionist, I asked appointment on the day which there wasn't, it's not the point that there wasn't an appointment it's the point that I've spent the last 20 minutes in the queue from 10 minutes of them being open all appointments are gone for the day.. 
I was offered nothing else by the receptionist besides parming me off so the 111 service. which I then told them that was the first place I called rather than phone my gp which is round the corner. the receptionist did say that I should go to a&e in crawley which unfortunately I do not drive and do not have the money to get to crawley so what are my options to get my eye sorted out. The uk  health services is in an absolute mess including this gp