janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: church-walk-surgery
Title: Push people to A&E and online assistance lacking
Rating: 2 out of 5
Visited: August 2023
I called last week due to my baby having a serious cut that we couldn't get to stop bleeding. They referred me to A&E, where we had to wait for at least 3 hours to be seen. A&E told us that our GP was capable of taking care of our issue, but they did a good job of dressing the wound. I called the surgery today at 0804 (4 minutes after they opened) as I'm concerned that the wound isn't healing properly. I waited on hold for over 40 minutes to be told there were no more appointments and I could call back tomorrow or go to A&E again or out of hours urgent care somewhere else (these last 2 options were pushed as the preferred ones). Why can't they schedule any appointments except for day of (I'd been happy to book one for tomorrow) and why the constant push to get patients to go to A&E for non A&E problems? I understand that there's clearly a lot of people wanting appointments, but it seems a bit unfair to refuse to provide any kind of appointment and push patients to be A&E's problem unnecessarily. 

Additionally, I can't use their online tools for any kind of help as even when they're up, I can't send any kind of message to the GP or request an appointment. The sole purpose seems to be as a records portal, but my NHS records don't show up there. So either my account is messed up or the online system is pointless. With as short staffed as they appear to be (I waited on hold for 40 minutes to not get an appointment), having a robust online system could really help reduce the amount of calls they have and reduce unnecessary physical appointments. The GPs could set aside time periods to go through messages/requests and schedule appointments for those that need them and provide a call/email to those that don't really need one. I know other GPs are doing this, so it is completely feasible. Maybe then they wouldn't be pushing people to A&E that do need appointments but weren't lucky enough to be the first callers.
GP surgery review: church-walk-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2023
I joined the practice in November 2022.
I need regular treatment and the care I have received has been excellent.
The receptionists are always friendly and helpful.
All the nursing staff are lovely and it is clear they are very experienced.
The GP’s are very professional and really do care.
The pharmacy staff are efficient,  knowledgeable and helpful.
I can’t praise this practice enough.
GP surgery review: church-walk-surgery
Title: Amazing GP practice
Rating: 5 out of 5
Visited: February 2022
Over the passed 9 years my husband has had many & varied health problems. All contact with the Churchwalk surgery has been met with courtesy, empathy & professionalism. An example of this: Feb 2022, I rang the surgery as my husband unwell, the receptionist asked for a description of his symptoms & informed me the GP would ring once the morning surgery was finished. Three hours later he rang, decided a home visit was necessary & prescribed antibiotics. Five days later the GP revisited my husband & arranged for him to be admitted to hospital. 
So I cannot fault the care & attention my husband received from the amazing Churchwalk healthcare team.
GP surgery review: the-bassingham-surgery
Title: Pharmacy staff
Rating: 4 out of 5
Visited: August 2023
Once again I left the pharmacy upset by the attitude towards me regarding my repeat prescription,(15.08.23 at 09.10hrs) once again I struggle to see the boxes I'm supposed to tick because I don't carry my glasses with me when I cycle to the surgery, I explained this to the assistant behind the counter but she insisted I tick the boxes myself, I also explained to her that I had received a phone call from the pharmacy manager letting me know about a staff meeting she had with all the staff and assured me they would be more understanding and caring to peoples needs in the future. I'm afraid this hasn't happened, the assistant looked at me as if to say the manager hasn't phoned you and once again I was told to fill out the form because she's not doing it anymore, I couldn't see where to tick and after another explanation she said she would do it this time only and make sure I bring my glasses with me next time, The doctors, nurses and receptionist I give 9.5/10 the pharmacy staff or this one person 4/10, I will not go through this degrading performance again as I have signed upto an online pharmacy and will have my repeat prescription delivered to my house
GP surgery review: the-bassingham-surgery
Title: Pharmacy staff
Rating: 3 out of 5
Visited: July 2023
I usually have nothing but praise for the staff but this morning when I went to collect my repeat prescription the young assistant told me to tick the boxes for next months repeat, I didn't have my glasses with me so couldn't see the paperwork to tick the boxes, I explained this to the assistant who just said "well take it home and fill it in then bring it back" I found this to be most unhelpful, the assistants that normally give me the prescription are very helpful and tick the relevant boxes like they have for the past ten years with no problems but todays experience left me quite upset and I left the pharmacy without filling out any prescription forms so I will probably not get next months meds, I was polite at all times and explained about not being able to see the form properly but it made no difference, I feel very sorry to write a negative experience about an otherwise excellent surgery, pharmacy and reception so please accept my apologies for that
GP surgery review: the-bassingham-surgery
Title: Heartfelt thanks to the whole team
Rating: 0 out of 5
Visited: April 2023
I was referred to the breast clinic by my doctor who thought she felt something in the area of mastectomy I had over four years ago.  
As I had waited four weeks for the appointment I was very nervous of the outcome. Soon after arriving I was examined by a doctor, had a mammogram and an ultrasound scan then saw the same doctor again who reassured me to my enormous relief, that all was well. I cannot speak too highly of the treatment and care I received from every member of the breast team. Before I left, the doctor told me that if I had any concerns in the future I was to contact the Breast Clinic directly which of course would have saved me weeks of worrying had I known this was possible.  
Heartfelt thanks to the whole team for your care and sensitivity. Well Done !!
GP surgery review: the-bassingham-surgery
Title: Caring Practice
Rating: 5 out of 5
Visited: February 2023
GP and reception staff were really lovely and thoughtful when I recently attended.  The lady on reception was very kind and helpful and settled my nerves before seeing the GP who listened and cared about my opinion. I felt it was a two way conversation and am relieved that I now feel able to contact my GP without fear or judgement having never had to use the service before.
GP surgery review: the-bassingham-surgery
Title: Very good practice.....but ...
Rating: 5 out of 5
Visited: November 2022
Great team, great practice but for two things, the time waiting to get through to receptionist ( this morning 66 minutes 16 seconds ) and the the time to wait for a routine appointment. 5 weeks. I’m sorry but I don’t find either of these thing acceptable.
GP surgery review: the-bassingham-surgery
Title: Doctors receptionist
Rating: 3 out of 5
Visited: July 2022
After waiting 20 minutes to get through (at 3pm in the afternoon, so not the usual 8am rush) the receptionist took my details and then put the phone down on me. They have made no attempt to call me back so I guess its another 20 minute wait or drive the 10 miles to book an appointment face to face.
GP surgery review: washingborough-surgery
Title: Used to be good - not anymore
Rating: 2 out of 5
Visited: October 2022
Said they would phone back but sent a text instead asking me to phone back. Just spent an hour and a half trying to do so. Mostly can’t even get in the queue and when I did my position in the queue didn't change in 20 mins.
GP surgery review: abbeyview-surgery
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: September 2023
Throughout the day, I made a total of 13 calls to the surgery, but unfortunately, I couldn't even get into a waiting queue on the phone. I began to suspect that there might have been an issue with their phone system, so I decided to visit the surgery in person. Upon my arrival, the receptionist expressed her sincere apologies and acknowledged that it was indeed disgraceful that I couldn't get through, highlighting that this has sadly become a norm nowadays.

My ankle has been causing me a great deal of pain, making it extremely difficult for me to walk. However, I was disheartened to learn that the earliest available appointment with a doctor is not until the 15th of September, which is a whole 10 days away. This level of service is, in my opinion, completely unacceptable, and it pains me to think that the surgery is subjecting patients to such prolonged suffering. They should be deeply ashamed of allowing patients to endure such extended periods of pain without prompt attention.
GP surgery review: abbeyview-surgery
Title: Usless
Rating: 1 out of 5
Visited: May 2023
Called on the 09.05.2023 to get an appointment as I have a server and painful ear infection and need antibiotics.  Was 28th in the que.  Had a call back to say no appointments call tomorrow.  Tried to book online.  Available appointment - 12.06.2023!  Called, as directed to, at 8.00am on the 10.05.2023, was 4th in the que.  Then got cut off.  Re-dialed and the number and was blocked.  Finally got through at 8.10am.  28th in the que.  Had a call back 4 hours later to be told there are no appointments and to attend the hospital.  I work full-time and do not have time to sit in a hospital to be told what my local GP can tell me.  I live 35 minutes from my nearest hospital and 10 minutes from my GP.  Shocking service!
GP surgery review: abbeyview-surgery
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: February 2022
Telephone lines always busy when trying to get an appointment.
Only two doctors for the whole practice.
No follow up from previous test or hospital discharge letter
GP surgery review: bourne-galletly-practice-team
Title: Trusting considerate
Rating: 5 out of 5
Visited: December 2023
Can’t thank them enough for the support and help they have shown ,so helpful at all times .
Always ring you back when they say and coudnt have asked for a better surgery in my hour of need . Thankyou galletly !
GP surgery review: bourne-galletly-practice-team
Title: Unsatisfactory
Rating: 2 out of 5
Visited: August 2023
I booked a blood test several weeks ago to monitor an ongoing condition. There was a wait of several weeks so I agreed to return early from a holiday in order to get it done as soon as possible. The night before I got a text message telling me the appointment had been changed or cancelled but with no further explanation. I requested a doctor callback on the morning of the appointment to find out what was going on. I was told to ignore the message and that there had been an error. I went in at the appointed time, only for there to be the usual delay. When I was called in, I clarified why I was there, stating that I had seen a different nurse a month previously who had requested this test with a view to reviewing the results before prescribing further medication. I assumed the nurse had briefly read the patient notes and had noted the results of previous blood tests which clearly identified the issue. She took the blood and I said I'd check the results on the NHS app. Later that evening, the results came through. The only blood test that had been done was one that was not required. The test that I needed had not apparently been requested. I went in to the surgery the following day to query whether there had been a mistake at the hospital or if the test had been requested in the first place. The receptionist was unable to be any help at all and could only put a note on the system for a nurse to look into it next week. I explained that this was very frustrating as the appointment had been a waste of everyone's time, not to mention NHS resources. She suggested I book another blood test in over a fortnight's time as they were fully booked till then. I don't think this is acceptable. The mistake was made by the practice staff and there was no acknowledgement of the inconvenience of having to wait two weeks to travel into Bourne again to have another blood test, let alone the added wait to see if I should be taking medication to make me feel better. Rather than making it a priority to get another blood test booked in as soon as possible, the receptionist suggested I drive 30 minutes to the walk-in clinic at Stamford. Someone has just called from the practice to confirm that the wrong test had been done but again there was no explanation or apology, just an unhelpful statement that it was necessary to 'move forward'. I appreciate that we all make mistakes but at a time when it is so difficult to get an appointment in the first place, I find it worrying that basic errors are being made, placing further strain on staff and resources. A few weeks ago, my child's asthmas review meeting was cancelled the day before even though it had been booked over a month in advance. Again, I was given no explanation. One last point, in light of data protection, I object to my full address and birthday being displayed on the screen when I check in. The previous system was much better.
GP surgery review: bourne-galletly-practice-team
Title: Used to be brilliant
Rating: 2 out of 5
Visited: July 2023
What’s going on? Unable to book a telephone appointment or speak to anyone due to Black Alert. Whatever that is. Unbelievable. I just want a simple answer to simple question. Not a lengthy waiting phone call to 111. Just gone from bad to worse.
GP surgery review: bourne-galletly-practice-team
Title: Totally rubbish
Rating: 1 out of 5
Visited: July 2023
I ordered my repeat prescription for anxiety tablets as normal, the doctor declined it as I was overdue my review. They never told me it was declined, I live in a village and have to travel in to the doctors to collect so had a wasted journey, all of this has obvious affects on my condition. Booked an appointment for 9:50 am today through the app as speaking to someone on the phone is totally impossible. No one bothered calling.... checked the app and they had changed the appointment to 1:30pm and yet again had failed to tell me, by now my anxiety levels are getting extreme. As this time is inconvenient for me I will have to rebook yet again delaying receiving my medication which shouldn't  be just stopped, and of course making my situation worse. I have never been treated so badly by a doctors practice in my life.
GP surgery review: bourne-galletly-practice-team
Title: Surgery is good but dispensary is terrible
Rating: 4 out of 5
Visited: July 2023
I was nervous moving gp practice due to having a few medical problems & my old drs were very good I just moved away. I find the drs surgery really good & easy to get an appontment through the nhs app but calling through can be difficult. The dispensary within the surgery let them down massively, they are rude and I have never found them friendly or helpful. My partner sometimes picks my prescriptions up or they get delievered whilst I’m working to home and even the driver is rude to him and the dispensary staff are rude when he collects them. Makes him feel uncomfortable. Think they need more training or employee staff who want to be kind & helpful
GP surgery review: bourne-galletly-practice-team
Title: Can not get help needed
Rating: 2 out of 5
Visited: May 2023
I filled in an e-consult asked them not to ring as at work. I then get a call from a private number. Was not expecting call fro GP so did not answer. They then rang my home number and told my mum if I did not answer would have to do e-consult again. Patient confidentiality obviously not priority for the galletly. Also they do not understand when asked not to phone! Some of us work and can not answer whilst at work.
GP surgery review: bourne-galletly-practice-team
Title: Great Service
Rating: 5 out of 5
Visited: March 2023
Ordered a repeat prescription on line via NHS app on Thursday morning and collected Friday midday. 
Outstanding service.
GP surgery review: bourne-galletly-practice-team
Title: Professional with a smile
Rating: 4 out of 5
Visited: February 2023
Had a blood test today and was over an hour early. Just popped in and asked if it helped them to see me earlier, if not I'd go and come back. 20 mins later Terri saw me and swiftly took about 5 vials while we chatted. Top lady, top class treatment. Good old NHS!
GP surgery review: bourne-galletly-practice-team
Title: Very good practice!
Rating: 5 out of 5
Visited: February 2023
I have been with this surgery for 9 years 
and I have never felt let down once with the service they all give, they go above and beyond 
always to help in anyway they can.
The care my mother receives in her old age and the support they give me as a carer is amazing too.very efficient and always kind receptionists .
GP surgery review: bourne-galletly-practice-team
Title: What happened?
Rating: 1 out of 5
Visited: December 2022
This use to be a great surgery. You could always get to see a doctor, and they knew you and you medical history. Nowadays, you almost always have to see a nurse first. My last few times of visiting have been a complete waste of time. I reluctantly visited today as had been putting it off and have to say, this has been by far my worse experience to date. I had a telephone call back and explained my symptoms to the GP. I was booked in with a nurse, who quite frankly was extremely rude, and said she wasnt trained in my area of illness. I am better of looking on the internet and self diagnosing. I know the surgery is busy but this has been, yet again a complete waste of time.
GP surgery review: gosberton-medical-centre
Title: sets a good example
Rating: 5 out of 5
Visited: August 2023
Hello; we have been with Gosberton Medical Centre for a couple of years, and it has been very, very good. The doctors have been great here, but they were also great at our previous (very very bad) medical centre. The big difference is with the other staff and the way things are done.

The reception staff are effective, the dispensary is helpful and friendly, and the senior administration of the practice really care. 

Well, everybody cares about something, but unwise priorities can cause more harm than good, as we found at our previous practice, where they didn't seem to appreciate the Health Security Agency's advice of: "It is really important that doctors do not inappropriately limit medicines, as this may increase harm."

However, at Gosberton Medical Practice we have had no trouble with this, and we feel that it is a kind, wise, effective practice. We want to thank them for their care for our family, and here's hoping that the way they do things will become more widespread.
GP surgery review: gosberton-medical-centre
Title: Put here after my GP in Spalding closed
Rating: 1 out of 5
Visited: March 2023
Rather disappointedly I have had no contact from this surgery since being transferred over from Spalding GP. This would have been very useful as didn't know they use a different electronic version so am no longer able to access my medical records or order repeat prescriptions online like I could with my previous 2 surgeries. The good thing is this surgery also has a Dispensary. So a week and a half before my repeat was due I rang them to order what I need for my pain management. Was told by the lady that it would take a couple of days to get the items in. So expected to hear that they had arrived. So this Thursday as I had to go into Boston for work commitments I thought I would drop in as my prescription should be ready. How wrong I was.... On speaking to the lady behind the counter I found that sure enough I had a script signed by the doctor... but no items. Why does this surgery have a dispensary that can't dispense medicines. so I had to collect just the scripts and then speak to the lady on the reception about how I access my medical records. To be told I need to apply via the paperwork she gave me. I did ask why there had been no communication from them to tell us what was needed to be done following moving over from my previous surgery. I was told that I should have received a letter from my former GP. Which I had, but only to be told I had been reassigned to Gosberton GP Surgery and Nothing more. I find this extremely poor as in Business no-one would accept that poor excuse. So when I got home I actually read the scripts to find one of them was way under the amount it should be. Not helpful at all, so this morning have had to go in to ask why I haven't been issued enough medication for a month. I was told that the doctor would be in touch tomorrow, when I will be working (inconvenient) on a market stall and have had to pay for just 6 days medication at a different dispensary. so far my opinion of Gosberton GP Surgery is that they are totally inept. I do hope this changes soon. I will be contacting Health Watch and the CCG with a complaint as this service is way below what I expect from any NHS Doctors Surgery.
GP surgery review: holbeach-medical-centre
Title: great service and team
Rating: 5 out of 5
Visited: June 2023
My husband was discharged from hospital having a stroke after 5 months.
The paper work given was very confusing, medication etc. I contacted the Holbeach medical centre, within 24 hours they had sorted all issues out, nurses to call, prescription's  and follow up appointments. A great team.
GP surgery review: holbeach-medical-centre
Title: Excellent Surgery.
Rating: 5 out of 5
Visited: September 2022
I received a very odd letter, telling me to book an appointment at another Surgery I was unable too. Admin took an interest and found that the letter was generated by a computer, they reassured me that I would not miss my appointment. This computer could not see my position on a waiting list, so sent a letter to remind me. 
Thank you admin, you did a sterling job. Very reassuring thank you.
GP surgery review: littlebury-medical-centre
Title: Outstanding practice
Rating: 5 out of 5
Visited: October 2023
I have had an amazing experience being advised and listened to about going on hrt . I was made to feel extremely comfortable and was shown extreme empathy and felt like I was really looked after at each review I have  very pleased with the outcome thankyou so much
GP surgery review: littlebury-medical-centre
Title: Awful phone manner
Rating: 1 out of 5
Visited: March 2023
The person on the phone was really rude, after asking for help they sighed, and following that they decided to hang up on me while I was in the middle of the question.

Awful service, considering I was only on the phone for 3 minutes.
GP surgery review: littlebury-medical-centre
Title: Brilliant Service
Rating: 5 out of 5
Visited: May 2022
I have had two small opps in the surgery 
I cannot stress how pleased I am with the Doctor nurse and results ☺ They have been so caring, I think they are the best 
Surgery I have attended.
GP surgery review: long-sutton-medical-ctr.
Title: Great, Professional, and Personable Receptionist
Rating: 4 out of 5
Visited: July 2022
Went in this morning and was met with a lovely greeting from the receptionist on duty. Very helpful, courteous and personable.
I did see a huge amount of prescriptions that she needed to process aswell as dealing with a lengthy line of patients. Perhaps someone (part time) to process the repeat prescriptions would eliviate the pressure. Just a thought..... Apart from this, excellent service.  Thank you.  Nick How