janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: oundle
Title: Good Sound Advice
Rating: 5 out of 5
Visited: January 2022
Following usual age related tests, one telephone call from GP with advice as to life style. One year on, much fitter, feeling much better, and a much better lifestyle. Moral to story: if you get advice; follow it!
GP surgery review: yaxley-group-practice
Title: Fantastic service
Rating: 5 out of 5
Visited: February 2023
Very impressive service thank you - couldn’t ask for better. Everyone friendly yet professional 
Feel very lucky to have such a great surgery 
Thank you
GP surgery review: yaxley-group-practice
Title: Never had a problem with this surgery
Rating: 5 out of 5
Visited: January 2023
Feel fortunate to be able to speak to a professional medic on the same day I call.    All staff are polite.   I hear such awful stories from others who are registered elswhere.  We even decided not to leave the area as we'd have to change GP!   Thank you YGPs
GP surgery review: yaxley-group-practice
Title: Outstanding
Rating: 5 out of 5
Visited: January 2023
I would never move from Yaxley as I wouldn’t want to leave this excellent practice..!!
Was recently poorly and had 3 appointments in one week, now that’s outstanding service..!!
Thank you to all
GP surgery review: yaxley-group-practice
Title: Fantastic GP Surgery
Rating: 5 out of 5
Visited: October 2022
The surgery is so well organised, the Drs and staff run a very well oiled machine.
During these difficult times that you hear about GP’s I can honestly say that this surgery is brilliant. Between a mixture of online interaction initially and then being triaged, invited to attend the surgery and treatment takes less than 24 hours without fail.
My sister is at another surgery where once the urgent appointments are filled they have told her they do not answer the phones! There is no other way of contacting that other surgery. In view, of how mentally desperate she has become due to that behaviour, I can only say that she is not receiving care from them at all.
Whereas, Lakeside is absolutely the most helpful and caring surgery I have known in my life. 
This surgery should be used as a role model for the whole country, they are as I said before - fantastic.
GP surgery review: yaxley-group-practice
Title: Awesome doctors surgery
Rating: 5 out of 5
Visited: April 2022
Yaxley lakeside health care is amazing . They truly try to help you and appointments are quick . The doctors and other staff are great .
GP surgery review: yaxley-group-practice
Title: poor telephone service
Rating: 3 out of 5
Visited: March 2022
on contacting the surgery by phone, you are greeted with a recording, lasting over 2 minutes, giving out of date information regarding covid restrictions. You are then subjected to being told that the system has changed, but this is the same system that has been in place for many, many years. Next comes the queueing system, where you may be subjected to another waiting period ( today it was 9 minutes) for a receptionist to be free.
Whilst I was in this queue, I had a private number call. Rather than loose my place in the queue, I ignored the call, only to find out later, that it was a return call from the doctor whose call I had missed in the first place.
There is an  issue when being called by the doctor, as there is no information that it is the surgery calling, just 'private number'.
It should come up with an indication that it is either the doctor or surgery calling.
GP surgery review: yaxley-group-practice
Title: Doctrin is very difficult to access
Rating: 5 out of 5
Visited: March 2022
Lakeside practice is very good. However, Doctrin is difficult to access, does not appear to be a downloadable app. It is difficult to find the login screen using a Web browser.  If we actually stumble across a login screen and manage to type in a query, the system does not acknowledge that we have input our problem and just leaves us in limbo. We are left wondering whether we have successfully left a message or not.
GP surgery review: yaxley-group-practice
Title: wonderful staff
Rating: 5 out of 5
Visited: January 2022
Although all the staff are wonderful and I have no complaints with any of them, I am very disappointed that engage consult has been replaced by Doctrin.  Engage consult was so simple and  easy to use on my laptop, but on trying to register for Doctrin I find I need a mobile phone (which I don't have) to access the NHS app, as without a mobile phone you cannot register. Tried to get help from the surgery but still find I need a mobile. So its back to the old fashioned phone call for me and my husband which ties up the phone lines.
GP surgery review: grove-medical-practice
Title: Working hours?
Rating: 1 out of 5
Visited: September 2022
We all know that it’s not a good time to be ill, if you’re an NHS patient and the same is true if you’re a patient at The Grove.  During the pandemic, it was very difficult to get a f2f appointment with a GP and it’s only marginally better now.
In the last year, I’ve been in the waiting room for, probably, 3 or 4 hours, in total.  Once for an hour and the others for 20 to 30 minutes each.  Whilst I’ve been there, I’ve been surprised that only around 5 patients have been called by a doctor or directed to the doctors’ waiting room upstairs.  Surely, a GP can see 4 or 5 patients per hour, so my experiences suggest to me that the 8 GPs at The Grove are working very short hours.
We all know that the NHS is going through a difficult time because of the huge number of people needing treatment and, judging by the Practice Manager’s responses to the many complaints, The Grove Medical Practice is also.
Wouldn’t it help if The Grove GPs were to work more hours?
GP surgery review: grove-medical-practice
Title: Frustration overload!
Rating: 1 out of 5
Visited: May 2022
Trying to book travel vaccines - after trying to phone for over 2 weeks, 48th in queue, 46th in queue etc etc etc  ( I can’t pop in as I work the hours they are open) and there being no online option like all other doctors seem to provide, I finally get to talk to someone who advised we need to collect forms to fill in, no online option. I get a family member to collect them and I make a special visit the next day to drop them off ( which made me late for work). All done I thought but then I don’t hear anything for a few days so back to the phone queue I go and finally i get through only to be told the nurse who does them is leaving, when I asked about a replacement I was told they haven’t interviewed for someone yet so can’t help me. Why wasn’t I told this when I phoned originally or even when I dropped the forms off, why wasn’t your website updated with this info??? It seems everything is a shambles!!! My partner is at the spinney surgery, so easy there, submitted the forms online and they called the next day to make his appointment - fab service! This is not the first time I have received sub standard service since the two surgeries joined together, needing to contact or visit the doctor can be stressful in normal circumstances but the current set up just adds to the stress levels so even though my doctor herself is fantastic, the experience with the surgery as a whole is now just horrendous so I think after 35 years unfortunately it is time to change doctors.
GP surgery review: grove-medical-practice
Title: Kind and friendly
Rating: 5 out of 5
Visited: March 2022
I wanted to write and say thank you to the pharmacist for my review. I did not feel rushed at all and he was very kind and patient and I felt really listened to. What a great new service from the surgery.
GP surgery review: grove-medical-practice
Title: Stressful experience
Rating: 2 out of 5
Visited: March 2022
I am in hospital three days a week on dialysis. The consultant there asks me to see my GP, but every time I try I am generally told that waiting time is around 40 minutes. For the last two months the repeat prescription has been minus an important item, anaesthetic ointment to help deaden the pain of dialysis injections. The form from the pharmacy claims that the item was delivered at the same time as the other items. Pharmacy tells me I have to contact GP. Last time I did this by walking to the surgery, despite mobility problems. Twice the receptionist told me that the doctor would be notified. Still nothing happened, and it took a call from the pharmacy before it was resolved. Now the same has happened again, and I am 17th on the waiting list for a call.
At 86 years old, coping with kidney failure and its many stressful symptoms, I find this extra stress difficult to bear, and feel quite unsafe. We moved to St. Ives in September last, and have not been seen by any doctor face to face.
GP surgery review: grove-medical-practice
Title: Not helpful
Rating: 1 out of 5
Visited: February 2022
I phoned the Grove Medical Practice today as I have received my late partners Post Mortem Report and the Coroner advised me that my GP would be able to go through the report with me to explain the content and medical terminology.  I was told that my GP would not do this for me.  I think this is disgraceful when someone is grieving for a lost one.
GP surgery review: grove-medical-practice
Title: It’s been so disappointing in recent times.
Rating: 1 out of 5
Visited: January 2022
We had thought that Cromwell Place Medical Practice was, probably, the best in St Ives.  Now that it is The Grove, we and many of our friends, think it’s, probably, the worst.
Despite a huge increase in admin staff, the service to patients has really deteriorated.
It’s not possible to book a F2F appointment under any circumstances, even though, when the condition is described, it’s blindingly obvious that a doctor would not be able diagnose over the phone.
The new reception area is such that all those in the waiting room can hear all the details of each person’s problems - personal confidentiality??
The online booking is a joke.  Recently, I tried to book an appointment, telephone of course.  After several early mornings seeing “no sessions available”, I was eventually able to book for 4 weeks time.
It’s hard to understand what all the doctors are doing.  I was in the waiting room today from 10am - 11am, in that time, one patient entered for a doctor’s appointment (remember, I could hear all that was said at Reception).
However, I don’t blame the doctors for this very poor service.  They’ve all been great for all the 13 years that we’ve been patients at the practice.  I guess the the blame must lie with the relatively new management.  They need to think that their “customers” are the priority.
GP surgery review: spinney-surgery
Title: Challenging times
Rating: 5 out of 5
Visited: July 2022
I honestly can't fault the surgery. I'm aware of the huge pressures of staffing and accept that there will be a wait on the phone to get through. Yes, I had to wait quite some time to get through but anytime I have phoned I've always been seen or spoken to the same day and felt listened to. I think you're all doing great
GP surgery review: spinney-surgery
Title: Efficient Practice
Rating: 5 out of 5
Visited: June 2022
In the morning I thought that I may have a UTI and was concerned because I was going on holiday the following day. After deliberating for a few hours I contacted the surgery and they arranged an appointment the same day.  Test results showed that indeed  I had a urinary infection and I was prescribed antibiotics.  What excellent service and I can now go on holiday with the infection under control.
GP surgery review: maltings-surgery
Title: Immpossible
Rating: 1 out of 5
Visited: November 2022
Cannot get appointment to see doctor hang on phone for ages then told go on line for phone callback which could be in 2 weeks time please tell me what are the doctors doing?
GP surgery review: maltings-surgery
Title: Getting an appointment is impossible
Rating: 0 out of 5
Visited: November 2022
I have been trying to get an non-urgent appointment at the Maltings on and off for the last 3 months. I have tried calling at 8:00am on numerous occasions and get a recorded message saying the list is full for that day. I have spoken to receptionists on the phone, given a link to book which takes me to PatientAccess. There are no options for booking an appointment for my problem, in fact there are only 3 options Smear, Physio, and Flu Vaccination.  
I have gone in and asked how I get an appointment, and have been sent the same link. It is impossible to get an future dated face to face appointment. I have managed to get a phone appointment where the doctor has called me at a really inconvenient time.  
I have been a patient at the Maltings for 20 years and am completely at a loss as to what has happened. It seems they do not want any patients coming in for face to face appointments. The communication from the practice is non-existent and the website completely out of date as far as information about booking appointments.
GP surgery review: maltings-surgery
Title: Put me at ease
Rating: 5 out of 5
Visited: November 2022
I was referred by a clinic in Potters Bar to have the coil fitted. I was made to me relaxed and at ease. The whole process was easy and quick.
GP surgery review: maltings-surgery
Title: Flu and COVID booster appointments
Rating: 5 out of 5
Visited: October 2022
Well done for an efficient & easy to use booking service for both my flu and Covid booster. Both invites arrived way ahead of the NHS general reminders. Thank you.
GP surgery review: maltings-surgery
Title: Hopeless
Rating: 1 out of 5
Visited: October 2022
Walked in to book appointment only to be told have to phone at 8am or book on line.
With my job not possible to phone.
Long process to register for on line and then can’t make face to face appointment.
Completely useless service for those of us who can’t sit by a phone all day awaiting a possible call back.
Truly shocking state despite receptionist standing right next to the computer who could have taken seconds to make an appointment.
Need serious overhaul of how they conduct themselves.
GP surgery review: maltings-surgery
Title: Dangerously reckless blind-eye turning storing up disaster
Rating: 1 out of 5
Visited: October 2022
The only way to book an appointment here is to call on the dot of 8am, wait on hold for anything up to an hour to speak to a receptionist, who will then triage you. This means you cannot achieve anything else meaningful at an absolutely key time of day for readying children for school or commuting to work. Of course, in dire emergencies you would cancel everything and sit by the phone at 07:59, but this is not the way to funnel those who wish to make non-urgent appointments. There is no online booking available online (though they will tell you there is, it displays a "not now" alert outside of the 8am-10am window). And if in your frustration, you decide to actually waste your life and walk to the doctors to deal in person, the receptionist will send you away and say "Sorry, I don't make the rules" despite having access at her left hand to a computer system which could book you an appointment. NHS oversight please urgently clamp down on this surgery's processes. Either they are intentionally creating a dangerous situation or totally cool about running the practice into the ground until everyone registers elsewhere and it has to close. I do not understand the logic behind the system. I have waited years for it to get called out for this and now I will reluctantly re-register my family to a further afield surgery in order to have access to a less ruthless, upsetting, draconian regime. It needs a wake-up call.
GP surgery review: maltings-surgery
Title: Like storming Fort Knox
Rating: 2 out of 5
Visited: October 2022
I was told last Friday to contact the surgery Monday 8 am to arrange a phone review of new medication later this week. When I rang at 8 am, the recording said the assessment list was full and to ring the next day! I held anyway for 30minutes ,then was told by the same receptionist from Friday that, the phone review could not be booked on the phone!!! I needed to do it online. She sent me a link which I tried to use. It took me another 45 minutes to find some kind of option where I could type in just what I was trying to contact the surgery for. I am relatively ok with online stuff, but may  I point out that very many people over a certain age are not. I also am not very well at the moment and all this fuffing around was exhausting! I have been with the Maltings for 20 off years and was very happy with it. These days it is awful on various levels. Especially getting through and getting something sorted. I don't know when I last saw a doctor there.
GP surgery review: maltings-surgery
Title: Struggle to get any focused attention and care
Rating: 2 out of 5
Visited: September 2022
I have been with the surgery for 6+ years and steadily the service has gotten worse.  There is no empathy in the first to the post triage system which opens first thing in the morning, after suffering migraines for years I had an escalation, effecting my work, I called first thing when they opened, held for 30mins to be told no more appointments and maybe try booking online (system did not work), I called back next day and held and was told I was not an emergency - explained it is effecting my job now, was told to get medications over the counter in a very dismissive and ignorant tone-she did not check my records even though I explained and its clear that I am already on reactive prescription drugs. I have to continue to suffer and struggle through work for another week (I do not call the doctor lightly) and all I wanted was to be referred to private. There should be an online way  you can request and receive (in a timely way) referals onto private as GPs are a bottleneck. I am now considering moving to another doctors surgery.
GP surgery review: maltings-surgery
Title: Great response to an acute problem
Rating: 5 out of 5
Visited: September 2022
Once I had been triaged, I was given several options for an appointment (at different Practices) and was seen the same day.  My appt was on time and the Dr was excellent and professional throughout.
GP surgery review: maltings-surgery
Title: Room to improve efficiency
Rating: 3 out of 5
Visited: September 2022
Had my appointment with a nurse cancelled twice on the date - both due to good reason that they could cancel way ahead to free up my slot for the others. Knowing the NHS long wait, I hope they can take feedback on board to preview booking and cancel / reschedule asap to free up slots for others in need.
GP surgery review: rothschild-house-group
Title: Great care
Rating: 5 out of 5
Visited: August 2023
Always helpful and thorough treatment. Easy to book appointments,all staff helpful. Doctor recently helped both children with multiple issues,really appreciate the care.
GP surgery review: rothschild-house-group
Title: Great Nurse
Rating: 4 out of 5
Visited: July 2023
Yesterday I had an appointment with a great nurse at Chapel Street Surgery. I was very nervous due to a previous bad experience. I cannot praise the nurse who I saw highly enough. She was kind, considerate and put me at my ease with a big smile to welcome me. She was the perfect nurse in all ways and I want her to know what a big positive experience she made my appointment.
GP surgery review: rothschild-house-group
Title: Excellent service from nursing staff
Rating: 5 out of 5
Visited: July 2023
Following a fall in a car park I badly grazed an elbow and was concerned it might not be healing properly. I called Patient Services for a nurse appointment at 8:40, opted for a call-back, which came at 9:00 from a helpful staff member and a nurse appointment made for me at 1:45pm. The Nurse was reassuring about my healing progress, but cleaned and redressed my wound to make sure it continued healing and provided advice about future care, including a spare dressing. Very impressed and happy with whole experience.
GP surgery review: rothschild-house-group
Title: Excellent practice!
Rating: 5 out of 5
Visited: June 2023
I am able to get the help I need promptly when I need it an have my questions answered. My GP is knowledgeable, helpful and friendly
GP surgery review: rothschild-house-group
Title: Failure of triage by photographic evidence
Rating: 3 out of 5
Visited: June 2023
Requested to see nurse regarding post operation query/assurance.
Photo evidence sent for assessment.
Told to return to hospital in Harrow as surgical drain required. Spent several hours waiting with concern after this diagnosis.
Endured over two hours round trip in car ( I had knee replacement). Only to be told everything was normal and no treatment was required.
This system is obviously not fit for purpose in all occasions.
Maybe you could review and amended.
Barry Simmons
GP surgery review: rothschild-house-group
Title: Great service by the team
Rating: 5 out of 5
Visited: June 2023
My son filled in an econsult form at 515pm.

By 530pm the same day, he received a telephone call from the doctor asking him to come straight in for an appointment.

Great service, very efficient and so effortless!
GP surgery review: rothschild-house-group
Title: Brilliant practice
Rating: 5 out of 5
Visited: June 2023
Every member of staff including the doctors are extremely pleasant and easy to communicate with. I would recommend this surgery to anyone. Nothing is ever too much for them to help you with anything. They deserve recognition
GP surgery review: rothschild-house-group
Title: Quick & Efficient Service
Rating: 5 out of 5
Visited: May 2023
My blood test with the nurse was undertaken in a friendly environment. The nurse was efficient and experienced. I didn’t have to wait long either. First class.
GP surgery review: rothschild-house-group
Title: Efficient and caring
Rating: 5 out of 5
Visited: May 2023
I unfortunately suffered an allergic reaction a few days prior to my wedding day and Rothschild House went above and beyond at the last minute to help. I was triaged and seen very quickly, the Doctor I saw was sympathetic and understanding, most importantly prescribing me the medication I required to resolve the problem, which dispensary fulfilled quickly.
GP surgery review: attenborough-surgery
Title: So disappointing
Rating: 1 out of 5
Visited: April 2022
I have gave birth in April 2022 and came 3 rd time today to do immunisation with new born. I find is so inconsiderate to wait atleat 20 to 30 mins wait for immunisation where baby Is crying. Can understand if it's happens once but it's third time same situation where I had to wait with my LO crying in my hand. I can see nurse going up and down in corridor without any patient as I am only one in waiting area. I didn't complain last  time but today was extremely uncomfortable. I hope something will get done about it
GP surgery review: attenborough-surgery
Title: Frustrating
Rating: 1 out of 5
Visited: April 2022
I am afraid to wait 2 hrs to get through to a receptionist to try and make an appointment is just not good enough.  I was number 30 in the queue for 40 mins!
GP surgery review: attenborough-surgery
Title: If you can get through to them theryre fine
Rating: 2 out of 5
Visited: January 2022
The amount of time you will spend on hold if this is your surgery is crazy. The online appointment forms are also so well hid that getting in to the surgery is an achievement in itself.
GP surgery review: cuffley-and-goffs-oak-medical-practice
Title: Friendly Environment
Rating: 5 out of 5
Visited: August 2022
The doctors, nurses, receptionists at this practice are very kind, patient and listened to my problems. They were very helpful and my doctor got me the emergency treatment I needed straight away whuch i am truly grateful for.
GP surgery review: cuffley-and-goffs-oak-medical-practice
Title: Brilliant surgery
Rating: 5 out of 5
Visited: July 2022
This is “The Best” surgery
Everyone doctors, nurses, receptionists
Are all very helpful, friendly , and kind they all work very hard through these difficult times, we have never had cause to complain
About anything we are very satisfied with the service