janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: rushden-medical-centre
Title: Appalling Service
Rating: 1 out of 5
Visited: February 2022
What has happened to this surgery .tried to get a face to face appt to be told they can only make telephone appt couldn't even give a time for the telephone appt.and once the gp has spoken with you they will give you a face to face appt if they feel it is required . This has nothing to do with the pandemic this has to do with eharley Street the company running the surgery trying to make as much profit as they can . They are paid to provide a service which they are not doing . They are an absolute disgrace and should be reported to the ccg and the cqc . I feel sorry for the poor receptionists who have to tell patients there are no appts after sitting on the phone for an hour. One wonders how many patients this surgery actually sees each day.
I feel sorry for new people moving to the area who find this is the only surgery taking on new patients  but then again eharley Street need their profit margin .
GP surgery review: the-meadows-surgery
Title: Very poor practice
Rating: 1 out of 5
Visited: December 2022
Can't see a gp f2f ever and I ended up blue lighted to hospital as my Sat's fell to 91 due to a severe asthmatic chest infection. Was just given biotics and steroids over the phone without anyone listening to my chest..gp when asked which biotics I wanted which is not for me decide. Very poor practice
GP surgery review: the-meadows-surgery
Title: Confused
Rating: 2 out of 5
Visited: December 2022
I had appointment on 30th Dec for a stroke assessment. Had attended 2 weeks earlier for blood to be taken in readiness for my appointment.  On 29 Dec I fell injuring my ankle and was limping badly.   Doctor was very pleasant and asked when I had my stroke. Explained I'd never had one.  She couldn't understand why this appointment had been made.  She said let's forget that and look at your ankle. She examined it and said you need an X-ray. Then referred me to Nene Park for an MRI scan. I am still waiting for them to send me an appointment and I am struggling to get about.  What a waste of time for you and me taking blood for no reason at all.
GP surgery review: the-meadows-surgery
Title: Is the patient the Problem
Rating: 4 out of 5
Visited: December 2022
Pop Generally prompt  and efficient treatment following multiple visits after a difficult start trying to secure appointments for post operative care. This was only achieved after intervention by Corby Urgent Care Centre and a surgeon at Kettering General Hospital following a visit to A & E.
Also I am incensed by the text sent to tell me that if I am 3 minutes late I will risk losing my appointment slot. In all the appointments I have had recently I have always been on time. But I have had to wait for between 5 and 20 minutes to be called????
 Rules and regulations it seems count for more than patient care. Despite the difficult conditions faced by the NHS and GP practices which we all understand and make allowances for, this kind of unhelpful management directive undoes all the good sentiment towards your service to the British public.
GP surgery review: the-meadows-surgery
Title: Helpful assistance
Rating: 4 out of 5
Visited: December 2022
After 230 redials I finally managed to get a telephone appointment with a GP (actually it wasn't a GP). When I did get through I had to wait anout 10 mons for the phone to be answered. This appointment system is dire on so many levels. How would an elderly person ever get through? For someone feeling very unwell 8am may be too early. This needs changing urgently. 

The appointment was on the phone but the person I spoke to decided he wanted to see me and after an exam with a stethoscope decided.i had a chest infection and needed antibiotics. 

This has worked well and I feel much better so overall I am pleased with the service but please sort out the appointment booking system. How about ringing at anytime  the day before for next day appointments ? That way the switchboard won't be jammed.
GP surgery review: the-meadows-surgery
Title: Impossible to get appointment
Rating: 3 out of 5
Visited: October 2022
Can't get through in the mornings, can't get appointments. Needed a follow up since October but can't get appointment with the GP that was dealing with it! When calling about a child I specify which parent needs to be called (the one that isn't at work) and they always ring the wrong number! And then complain that they didn't answer! Most staff helpful and polite but one receptionist is abrupt, rude and argumentative.
GP surgery review: the-meadows-surgery
Title: Outstanding team
Rating: 3 out of 5
Visited: August 2022
Reception team outstanding, always go the extra mile to reassure and help.  Nursing team also brilliant, following up patients in various clinics they run.
Sadly this brilliant team is let down by very poor medical care.
Recent experience includes a completely wrong treatment plan for an infection and more recently a total lack of understanding of duty of care either to patients or to other colleagues working in the NHS.
Calling an ambulance for a prescription is not really a way forward and it was not advice that was followed.
Lovely practice it just needs a medical team that matches the high standard excellent care delivered by the rest of the team
GP surgery review: the-meadows-surgery
Title: Clear and professional follow up
Rating: 5 out of 5
Visited: June 2022
Preemptive measures taken to assist with health. Blood test booked in, results next day with phone follow up, clear communication on next course of action.
GP surgery review: the-meadows-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
My daughter needed urgent care and we were able to get an urgent appointment with a clinician the same day. The reception staff were helpful and caring the clinician took time to listen to my concerns. Thank you The Meadows Surgery.
GP surgery review: the-meadows-surgery
Title: Seen quickly
Rating: 4 out of 5
Visited: April 2022
Phoned in the morning, had a bit of a wait to get through but once I did, GP phoned me back and booked me in to see him same afternoon
GP surgery review: weavers-medical
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
Very thorough better than a lot of doctors l have seen there although she was a trainee I felt she was extremely good
GP surgery review: weavers-medical
Title: Warm welcoming great practice
Rating: 5 out of 5
Visited: February 2023
New to this practice and so glad I moved from my previous practice. So far I feel like I'm being taken seriously and informed. Every single person I've had contact with has given me a friendly welcoming attitude.
GP surgery review: weavers-medical
Title: Appointment
Rating: 4 out of 5
Visited: February 2023
Was feeling worse through the day. Decided to to try and get appointment late afternoon. Receptionist very helpful and managed for me to see gp who were both stars
GP surgery review: weavers-medical
Title: Visit
Rating: 5 out of 5
Visited: January 2023
Although I had to wait 20 minutes for the appointment,  the doctor was very helpful, pleasant and efficient.  I have no complaints whatsoever .
GP surgery review: weavers-medical
Title: Go appointment
Rating: 5 out of 5
Visited: January 2023
Very patient .considerate .. listened to my concerns and dealt with my concerns . I have been looked after and asked to have further blood test and be seen again appointment for 3 Feb for follow up ..
GP surgery review: weavers-medical
Title: Telephone consultation
Rating: 3 out of 5
Visited: January 2023
Nurse range promptly. Issue discussed and resolved promptly without need to attend surgery to deal with issues.
GP surgery review: weavers-medical
Title: Good doctor
Rating: 5 out of 5
Visited: December 2022
Talked to doctor about my treatment and she was very thorough and professional.
Ensured that she had all the details and provided very clear advise.
Had read my notes prior to the appointment,  which I found help as she had a good understanding of the situation
GP surgery review: weavers-medical
Title: Happy with the Practice
Rating: 5 out of 5
Visited: December 2022
I had an appointment with the GP to discuss symptoms I had experienced with stomach problems. We had a full discussion and talked particularly about how I could deal with the problems. I am very happy that I was listened to and I welcome the advice that I was given.
GP surgery review: weavers-medical
Title: Over and beyond
Rating: 5 out of 5
Visited: November 2022
My doctor was very thorough and referred me to a and e. When results were clear but symptoms continued she phoned to check on me and re-referred me till she was happy everything was being done to help me. And then phoned again to see how I got on and to explain what would happen next. Can’t ask for more.
GP surgery review: headlands-surgery
Title: Good Practice
Rating: 4 out of 5
Visited: December 2022
Ring back service works.
GP telephone consultations quite adequate for my needs and were on time.
Timely response to my letter requesting confirmation that my diet was on track and a helpful telephone conversation in reply.
GP surgery review: headlands-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: December 2022
The surgery messages to insure I keep up to date with vacancies and asthma clinics. I feel cared for and that they support me to care for myself and my health issues. All staff are friendly and professional.
GP surgery review: headlands-surgery
Title: Kind and Caring Nurses
Rating: 4 out of 5
Visited: December 2022
I have always found the Nurses at Headlands Surgery to be kind, caring and compassionate. Most recently they were fantastic with their support at a difficult time for me.
GP surgery review: headlands-surgery
Title: Great Doctor
Rating: 5 out of 5
Visited: December 2022
Accompanied my daughter to GP consultation today. Excellent doctor who presented with a person centred approach. The Doctor was caring, kind, patient and sensitive. At no time did the consultation feel rushed or unimportant. All bases were covered in terms of determining an accurate diagnosis and all aspects of proposed treatments were explained and discussed with patient. Excellent experience.
GP surgery review: headlands-surgery
Title: Good practice staff
Rating: 5 out of 5
Visited: December 2022
Practice Nurse exceptionally good. Friendly but professional bedside manner.

Reception polite and helpful despite pressure.

GP’s, no complaints with the few appointments I’ve had.
GP surgery review: headlands-surgery
Title: Registered since 1974
Rating: 4 out of 5
Visited: November 2022
The tiresome covid recorded telephone message you have to endure when ringing from 8am before making your selection, is now becoming annoying &  unnecessary. When actually managing to get an appointment via telephone or face to face with a Doctor,  I have always been happy with the way I have been received & treated.
GP surgery review: headlands-surgery
Title: The nurse I saw was an amazing young lady
Rating: 5 out of 5
Visited: November 2022
She made me feel at ease explained everything and throughout made sure I was ok I would feel very comfortable visiting her again she was very knowledgeable within her job and answered any questions I asked with confidence and respect
GP surgery review: headlands-surgery
Title: Excellent
Rating: 5 out of 5
Visited: November 2022
Great surgery. Really pleasant staff and very professional. To be honest I've never had such a good experience at a surgery. I was very nervous at the start but at the end off my 2 appointments I did actually come out of the surgery with a smile.
GP surgery review: headlands-surgery
Title: Very helpful
Rating: 4 out of 5
Visited: November 2022
Quick response to call back and prompt attention as needed, communications good and patience good when answering questions
GP surgery review: headlands-surgery
Title: Great GP
Rating: 5 out of 5
Visited: November 2022
Wonderful lady GP I had the pleasure to see last Monday.
Very caring and attentive and 
diagnosed a condition that I was 
Completely unaware of. So my 
Greatfull thanks to a great GP.
GP surgery review: lakeside-healthcare
Title: Good Service
Rating: 5 out of 5
Visited: February 2023
Dr’s & Receptionists have been helpful & considerate with guiding me through  new health issues and processes for re-ordering medication. Thorough overview of health.
GP surgery review: lakeside-healthcare
Title: Great if seen by a doctor or nurse
Rating: 4 out of 5
Visited: February 2023
This GP is very great if you can manage to get through the receptionist to see a doctor or a nurse. The doctors and nurses do a fantastic job however the receptionist block this chance. It's near impossible to get an appointment to be seen by professionals. The receptionist will always advise you to go to argent care. The receptionist try everything possible to push people away. The receptionist needs work around their work because people are suffering and need to be seen.
GP surgery review: lakeside-healthcare
Title: Once I got appointment Dr was excellent
Rating: 3 out of 5
Visited: February 2023
I tried to get an appointment by telephone after waiting 45mins for the phone no appointment available was advised to do e consult the next day waited nearly a week to speak to Dr and as my problem was not urgent thus was acceptable Saw a lovely Female GP who listened to me without interruption and gave me time to explain the issues I had with my health she was empathetic and understood my problem and hopefully has given me a solution She was an example of how the health service should be run I must say some of her colleagues could learn from her practice
GP surgery review: lakeside-healthcare
Title: Wonderful staff
Rating: 5 out of 5
Visited: February 2023
I cannot fault the service and support I got from the nurse today.
Having struggled with having to start some medication after just a few questions and some compassion I felt I could really be honest with what had been going on.
I didn't feel rushed. The nurse spotted I could have a form of anxiety with regards to taking Medication, so took me through every step. Even though it probably made her late for other appointments. But we have an action plan and I came home and felt at ease taking my medication.
Yes the EConsult is good if you can wait a few days. The phone line is expensive to stay on hold for 1.5hrs but once you get passed that, the staff are amazing and for those in need, they have the time for you.
GP surgery review: lakeside-healthcare
Title: Referals
Rating: 5 out of 5
Visited: January 2023
Very pleased with GP professionalism and care. Always had updates regarding result and further actions. Also was surprised of speed and how quick i was referred to specialists.
GP surgery review: lakeside-healthcare
Title: Treated with care
Rating: 5 out of 5
Visited: January 2023
I had a very positive experience with my dr he explained things fully and with no rush,I was happy with my treatment and was seen quickly
GP surgery review: lakeside-healthcare
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2023
I was quickly and had a fantastic dr talk to me and listen checked me over very thoroughly and made sure u understood what he had said gave me the opportunity to ask questions. Arranged blood test and other tests I am so please with the dr dealing with me. He is excellent. Best I’ve ever seen.
GP surgery review: lakeside-healthcare
Title: Great nurse lovely doctor
Rating: 4 out of 5
Visited: January 2023
Took time to deal with my problem gave excellent advice and help and very easy to understand as I struggle to take stuff in because of my age
GP surgery review: lakeside-healthcare
Title: Can't get hold of a doctor or nurse
Rating: 1 out of 5
Visited: January 2023
Utterly disgusted, I am over a year late for a blood test for graves disease and have been unable to get an appointment for that, my husband cannot get an appointment to get his blood pressure checked which he knows is high.  Today I can't even get through on the phone there is a message saying no appointments please call 111 if urgent.  Totally unacceptable and this complaint will be going further!
GP surgery review: great-oakley-medical-centre
Title: Excellent
Rating: 5 out of 5
Visited: May 2022
Having been with Great Oakley medical centre for many many years, nothing has change. All staff, from the front desk to the wonderful nurses and Gps you all should be so proud of the healthcare you provide…… an absolute credit to you all.
GP surgery review: great-oakley-medical-centre
Title: Wonderful
Rating: 5 out of 5
Visited: April 2022
I have used this surgery for a few years and am extremely happy with them. Always helpful and polite. Their procedures work really well and the GPs are brilliant.
Yesterday I requested an urgent prescription through the online request service and within 24 hours the medication is already waiting for collection at the pharmacy! 
So very grateful for all the hard work all surgery staff do, especially in such challenging times when so much pressure is on them. So much hard work goes unseen by patients and I for one am very thankful to them all.
GP surgery review: abbey-medical-practice
Title: Efficient practice
Rating: 5 out of 5
Visited: May 2023
Reception staff are always polite and friendly.  Very impressed with the availability of appointments. The nurses and doctors I have seen are empathatic and listen well.
GP surgery review: abbey-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: May 2023
Received a call back. Staff always friendly and helpful. The appointment service is much improved now, morning and afternoon availability. Doctors and nurses are good and thorough. Thank you.
GP surgery review: abbey-medical-practice
Title: Very impressed
Rating: 5 out of 5
Visited: April 2023
I just want to say how reassuring it was to have ongoing care from the same doctor throughout my recent involvement with the practice
GP surgery review: abbey-medical-practice
Title: Excellent service provider
Rating: 5 out of 5
Visited: April 2023
Rang for an appointment today,seen promptly,minimal wait.Polite professional GP, thorough history taking, examination,diagnosis and treatment provided.First class service on a day when the practice was likely under additional pressure from NHS strikes.Thank you.
GP surgery review: abbey-medical-practice
Title: Fabulous practice
Rating: 5 out of 5
Visited: April 2023
Receptionist was extremely helpful and friendly, as was the doctor I saw. I am so glad I chose to move to this practice!
GP surgery review: abbey-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: March 2023
I phoned yesterday and the person who answered the phone was exceptionally helpful and kind. She was able to get me an appointment through the 'Wellingborough Hub' (this was new to me) a system which worked perfectly. Thank you to everyone involved in this practice.
GP surgery review: abbey-medical-practice
Title: Always great service
Rating: 5 out of 5
Visited: January 2023
Receptionist was really helpful and looked at couple of options for me, very clear and explained best possible options. Then sent text to confirm. Anytime I’ve attended the surgery the doctors and all staff have been professional and very thorough. Thanks to all.
GP surgery review: abbey-medical-practice
Title: Could not be better
Rating: 5 out of 5
Visited: January 2023
I was called today with my test results and the lady on the phone could not be more helpful. When I visit the practice or when talking on the phone, the staff are always friendly and always do their best to help. I joined from another practice and the service you provide is remarkable. Thank you everybody at Abbey Medical Practice.
GP surgery review: abbey-medical-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: January 2023
After 5 weeks of persistent cough called the practice at 13.30. Same day appointment made 15.50. Saw Nurse Practitioner at 15.52. 
Prescribed antibiotics and collected from chemist16.12. Best service ever. All staff really helpful and positive. Well done
GP surgery review: abbey-medical-practice
Title: Ok Practice
Rating: 4 out of 5
Visited: December 2022
The receptionist are brilliant and really help full and friendly. I do feel sorry for them dealing with the general public whilst the GP’s hide in their office. The nurses are great as well and full of knowledge. I prefer to go to a nurse rather than the GP. The GP’s are very hit and miss. Although spoke to a female GP yesterday and she was brilliant. Took the time to listen and seemed to care.
GP surgery review: willowbrook-medical-practice
Title: Best surgery ive ever been under
Rating: 5 out of 5
Visited: March 2022
Nurses and doctors really personable. I get follow up calls  and check ups without requesting. With me tal health this really helps... they found issues that my docs previous paid no attention to. Really happy with this surgery
GP surgery review: willowbrook-medical-practice
Title: Unable to contact the surgary
Rating: 1 out of 5
Visited: January 2022
What is the point of the willow room practice 
There is no way to contact them
Hours on hold on the phone and then cut off every day
No email contact
No txt contact
Impossible to get an appointment
Leaving a&e the only way to get medical assistance
GP surgery review: bilborough-medical-centre
Title: Very empathetic team
Rating: 5 out of 5
Visited: January 2022
Having to visit the Dr's for whatever reason can be a worrying experience.  I have found the team, from receptionist to Dr extremely helpful and reassuring.  These are very stressful times for everyone and a little understanding from all of us will go a long way.  I have received excellent care from the surgery for which I am extremely grateful.
GP surgery review: bilborough-medical-centre
Title: Terribly rude receptionist
Rating: 1 out of 5
Visited: January 2022
Very rude receptionist made my daughter cry and have a panic attack today. We had tried for 10 mins to call to no avail first, then she had to wait in a queue. Then she was told she was too late for her appointment and would have to make a new appt. she was going about her panic attacks and was treated like this. Disgusting.
GP surgery review: whyburn-medical-practice
Title: Absolutely abysmal
Rating: 1 out of 5
Visited: August 2022
It feels like this is a practise waiting to die.

On hold for over an hour to try and make an appointment, no appointments available, impossible to make an online booking and only locum doctors.

Having been a patient here for over 40 years, it's time to move to a practise that can actually offer the services required.
GP surgery review: whyburn-medical-practice
Title: Wonderful practice
Rating: 5 out of 5
Visited: July 2022
I was there to have two steroid injections in my legs, the Doctor and his assistant nurse were outstanding, I am pain free in these areas and such a friendly pair, put me completely at ease. I left another Hucknall practice to come here and I'm very glad did. It isn't the first time I've had to visit as I am now a lady of a certain age, and everytime I am treated with respect and the staff go that extra mile. I couldn't recommend this practice any higher. It has everything you need on site and even room to park my mobility scooter. I'm a very picky person, expect the best, which is why I moved here and feel that at Whyburn am getting just that.
GP surgery review: whyburn-medical-practice
Title: Awful surgery
Rating: 1 out of 5
Visited: June 2022
I find myself waiting 2 hours and 20 mins just  to talk to a receptionist and have a 2 minute conversation to get a sick note. This is a regular occurrence, it's almost as if they have 1 receptionist or they just sit and watch the phone ring, no way does it take 40 mins when your next in the queue. Its practically impossible to see a doctor and I was told to just go to A&E instead of waiting for an appointment, way to put even more strain on hospitals. Don't use this surgery, it's utterly ridiculous and a waste of your time, I've never known anything so ridiculous. Makes me question why I even pay for national insurance if I can't get the help I need when I can't even walk. Ridiculous.