janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-grange-practice
Title: Great Practice
Rating: 5 out of 5
Visited: February 2022
This is a very good practice with amazing doctors the only problem is you have to ring up at 8am for a doctor to ring you back in the morning to discuss your problem and if you don't get through at 8Am then you have to wait till 1Pm in the afternoon for afternoon Appointments but except from that a brilliant practise
GP surgery review: borstal-village-surgery
Title: You can only book appointment on the day
Rating: 1 out of 5
Visited: July 2022
I have tried booking an appointment online, but it appears that you are no longer able to do this. I phoned the practice and was told you can only get an ‘on the day’ appointment. People have jobs they can’t just take of from with a couple of hours notice. Being unable to make an advance booking means not being able to see your doctor even thought you need to. I don’t understand this sudden change in booking policy but I strongly believe that it will prevent a lot of people from seeking a timely medical advice/help. Just to clarify, this was introduced post COVID pandemic.
GP surgery review: castle-medical-practice
Title: Anima - the new barrier to care
Rating: 2 out of 5
Visited: November 2023
Called 8am and sat through string of messages to be told 'couldn't  connect your call. Called again, same endless messages, then music for 10 minutes. Got through and told they don't give appointments and we all have to sign up for Anima App. Registered and tried to request an appointment. Condition not listed (despite being fairly common). It gave a message that Anima wasn't for urgent use, endless boxes to complete. Says reply can take up to 6 days. Great when you need antibiotics for an infection. My question... all new Medical it systems are required to complete a clinical risk assessment. Is there one for Anima? If so, can I see a copy. Gps need automation, but it needs to work and not just deflect or delay genuine requests. Nothing however will change. Gp services have gone to hell in a handbasket. I'm off to a&e.
GP surgery review: castle-medical-practice
Title: No permanent Doctor for more than a year
Rating: 1 out of 5
Visited: August 2023
I was told that I need to be moved to another practice as I do not live in their catchment area, I have been with this practice for over 10 Years???
Glad I have been forced to move as there has not been a regular Doctor at this practice for over a Year, different locum each time, 90 percent telephone, very poor. Spent most times in Medway A&E to get most diagnosis which is ridiculous.
GP surgery review: castle-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Fantastic practice put in a request to and then sent me a email next day telling me I had a face to face the following week the doctor was fantastic professional really helpful thank you (:
GP surgery review: castle-medical-practice
Title: Excellent care
Rating: 5 out of 5
Visited: June 2023
I was reviewed clinically by a competent and caring health care professional in my own home.He was thorough and explained everything he did negating the need to see a GP.
GP surgery review: castle-medical-practice
Title: Good practice
Rating: 3 out of 5
Visited: June 2023
Reception staff are unhelpful and rude therefore you have no chance getting any appointments to see your GP
GP once you have the chance to see are very professional and knowledgeable and helpful like the one I saw on 5/6/23
Thanks God.
GP surgery review: castle-medical-practice
Title: Not a great first experience
Rating: 1 out of 5
Visited: March 2023
I went to this GP to register with my husband as we are new to this community and the receptionist was abrupt and completely unhelpful. This wasn’t a great impression after we have been chasing various GPs in our community only to be told that they are all not taking new patients and this one is the only one that is actively accepting. The receptionist didn’t give us much information about what to expect from the practice and the processes they follow, but she did spend about 90% of her time speaking to us about how we will have a really hard time getting an appointment and that the practice is very oversubscribed. How am I supposed to feel like my health is in good hands when this is the first experience I get when registering?
GP surgery review: castle-medical-practice
Title: Phones not working
Rating: 3 out of 5
Visited: October 2022
I've tried for 3 days to get an appointment, and the phones aren't working they cut you off, I've tried calling them from various numbers with no luck.
GP surgery review: castle-medical-practice
Title: They hang up the phone
Rating: 1 out of 5
Visited: October 2022
I tried calling to book an appointment, waited for 34 minutes until someone answered. The receptionist was very rude and pretended she can not understand me due to my accent, as is not a British accent. Then she hung up the phone. I tried calling back twice, waited in the queue  and once it was my turn, it hung up again. 
Very disappointed of the fact that I can not book an important appointment due to the fact that I have an accent.
GP surgery review: castle-medical-practice
Title: Amazing
Rating: 5 out of 5
Visited: August 2022
I was so impressed with the reception staff, who were extremely helpful and sympathetic to my needs.
And the doctor, who I unfortunately did not get the name of, was thorough in his examination and a very pleasant person who explained everything in detail. At no point did I feel rushed. I believe he correctly diagnosed my condition and has referred me to a specialist.
GP surgery review: castle-medical-practice
Title: Above and Beyond Every time
Rating: 5 out of 5
Visited: January 2022
I joined the practice last year after moving to Medway, I have received nothing bu amazing service, this could possibly be the best GP surgery in the country.  The reception and admin team, are super friendly and do everything they can to help.  I have been very ill recently and been in communication frequently and they have made every step easy and stress free, the GP's are knowledgable, caring and very quick with responses.  Thank you so much for all you do.
GP surgery review: city-way-surgery
Title: Cancelled phone appointment to discuss blood tests
Rating: 2 out of 5
Visited: December 2023
My partner has been diagnosed with many ailments,the latest being pulmonary fibrosis and an enlarged heart,she has been seeing a cardiologist whom is trying to manage her conditions with certain meds.These need to be followed up with regular blood tests to ensure dosages are correct. After having her blood taken in November she has waited weeks to get the results due to her phone appointments being cancelled and rearranged at least 7 times ,her latest appointment due tomorrow 28 th dec  has now been cancelled again and rebooked for 2nd Jan .very,very  Poor service .
GP surgery review: city-way-surgery
Title: Used to be a great practice
Rating: 1 out of 5
Visited: November 2023
Iv been trying for two days to get an appointment for my son I spent 2 and half hours after filling out an e consult for my son being told I need to speak to someone for his problem to be hung up on got asked to contact back 2 first in line again to be put over to recorded message about econsult which I can't as iv been sdvised to speak to doctors back in phone line waiting at number 10 this new e consult is clearly not working the cut backs to our NHS is joke were dose our national insurance go privatisation of NHS but we're still paying for a service no one can access that is working class back to hight mortality poor health care no contact with real people just computers who make decisions based on algorithm this surgery was so much better the way it was before such a let down
GP surgery review: city-way-surgery
Title: Good people, terrible practice
Rating: 1 out of 5
Visited: November 2023
I've used this surgery regularly for years, they've recently pushed to an online-only service that's grossly invasive and rules out anyone from treatment with illiteracy/poor digital skills. They'll tell you you can still speak to them on the phone, but it's almost impossible to get through this way - after minutes of menus if you're lucky enough to be able to ring without it saying call back later, you might get to use queuebuster. This often drop calls you after hours and you have to call again. They rarely answer the phones at all in the afternoon, I've waited in position 17 for hours multiple times now and have confirmed this when I decided to go to reception in person, beating my position on the phone and listening to it ring endlessly unanswered. I am mostly calling to chase up for things they said they'd do but haven't e.g. no letters, wrong letters, wrong tests, lost results, forgotten followups etc. There are some good doctors here let down by a pyramid of incompetence and a total disregard for patient experience. I would avoid if I could but frighteningly, my long term care is in their hands. I'd hate to be an older person trying to use this surgery - I've watched older relatives go without treatment because it is too stressful and difficult to actually get through to a human, and they feel utterly isolated by trying to get through at the very point they most need support.
GP surgery review: city-way-surgery
Title: eConsult
Rating: 5 out of 5
Visited: October 2023
This was a bold move from the practice and I must say, I am happy they made it. I have found it easier, more accessible and the system has been paying dividends. I was able to go the whole system whilst still being at work and not waiting on the phone. This mitigates the long queues and the need to leave th house. Triaging based on clinical need is the fairest way to operate and feel this is the way forward. 

Thank you for everything that is done in this current climate and current crisis in housing.
GP surgery review: city-way-surgery
Title: general appointments system
Rating: 2 out of 5
Visited: October 2023
Recent appointments great service but why have you stop the doctor from making follow up appointments…and blood tests . Now standing in a que of 12 people and only one receptionist on duty
GP surgery review: city-way-surgery
Title: May go mad
Rating: 1 out of 5
Visited: October 2023
absolutely atrocious 
blood test done results discussed 
I need treatment as discussed
 e-consult booked waited all day thursday 12/10/2023 for pre arranged e-consult my appointment was pm full day wasted why when the surgery are berating patients for missing appointments which I do think is correct but it seems ok for the surgery team to mess people around by missing their
appointments it so sad could someone please get back to me I’m tired of being tired
GP surgery review: city-way-surgery
Title: E-consult system
Rating: 4 out of 5
Visited: October 2023
I had a few doubts learning that the surgery would eventually be going to E-consult only due to my health conditions, but I can say I am extremely happy with the service. I have always struggled with getting through on the phone lines so I believe this is the way forward. Thank you to all the staff for your continuous hard work.
GP surgery review: city-way-surgery
Title: Some excellent GP’s here
Rating: 4 out of 5
Visited: September 2023
I have seen 3 GP’s here who I always find to be kind and to listen and be thorough. My two kids had a very thorough asthma review with the nurse who made them feel comfortable and relaxed. I also recently had a flu jab on a specific flu jab day and it was all very efficient. 

Yes it’s very hard to get through on the phone but I think that is a reflection on how pressured the NHS are rather than the surgery. I tend to visit the surgery to arrange appointments and reception staff have always been helpful.
GP surgery review: city-way-surgery
Title: Long waits and unable to see a proper GP
Rating: 2 out of 5
Visited: September 2023
Long wait to see a medical practitioner. Over 50 minutes wait. On the day the unavailability to see a GP, given the patient had recently been admitted in hospital for sepsis. We had needed her seen to by a doctor as still some concerns with her health. Just really poor response times and delays.
GP surgery review: city-way-surgery
Title: Noisy waiting room
Rating: 3 out of 5
Visited: August 2023
Very noisy in waiting area, also no privacy when talking to receptionist as other patients are login in / registering car details.
GP surgery review: thorndike-partnership
Title: Horrible
Rating: 1 out of 5
Visited: November 2023
It is impossible to get help from this surgery, no appointment can't be made on desk, they said call 111 or wait until 9am to get an e consultation,  specifically one lady on the reception very rude and unhelpful , unfortunately don't know her name, this is just one of my cases. Another story is that they called me regarding my blood test and send me a leaflet to read and supposed to call me back again,  but they didn't,  Another story is my Blood pressure 24 h monitoring,  the doctor had to call me yesterday,  but didn't. Instead the nurse call me to prescribe me a tablets for high cholesterol,  I am wondering will I see a doctor for the next 10 years.
GP surgery review: thorndike-partnership
Title: Positive Experience
Rating: 4 out of 5
Visited: October 2023
Had an face to face appointment today, the Dr was do helpful and kind with me, i did ask about a few things and i now have bloods booked, a referral which has made me relax a little. I cannot fault the patience of the Dr as i fid bombard her with lots of questions. Fingers crossed this is the future service from the Thorndike.
GP surgery review: thorndike-partnership
Title: Good practice
Rating: 5 out of 5
Visited: September 2023
Supported by this GP surgery when needed for my diayalis and health needs iam grateful to everyone that keeps me safe and well
GP surgery review: thorndike-partnership
Title: Positive visit
Rating: 5 out of 5
Visited: July 2023
Following a telephone call to the surgery requesting an appointment, I was introduced to the E-consult process. The response to this was very quick and a face to face visit organised. I have now had a visit with an extremely informative and helpful G.P., with required changes to medication and further referrals being made.
GP surgery review: thorndike-partnership
Title: Amazing service
Rating: 5 out of 5
Visited: July 2023
I moved into this area in May. I can not say how amazing this surgery is. They have been super efficent , informative and helpful. As soon as there is any thing picked up you are treated quickly and I am so happy this surgery is mine. Wonderful practice.
GP surgery review: thorndike-partnership
Title: Difficult to get an appointment
Rating: 3 out of 5
Visited: July 2023
Until my latest experience I was very disappointed with the surgery and considered changing surgery. The reason was the extreme difficulty in getting an appointment. However, my latest experience was met with an excellent response.
GP surgery review: thorndike-partnership
Title: Diabetes
Rating: 4 out of 5
Visited: July 2023
Very knowledge doctor very friendly and easy to talk to.
The doctor listened to my problems with my diabetes and we talked about a plan of action and mediation
GP surgery review: thorndike-partnership
Title: So many errors.
Rating: 1 out of 5
Visited: June 2023
It's extremely difficult to get an appointment here. I have waited 45 mins on the phone to try. I have been told to come into the surgery for the appointment, only to arrive and be told it was a telephone appointment. I've booked a smear test and been given the wrong day after taking time off work, and I've ended up with 12 month's worth of medicine that I never ordered. Don't be ill here.
GP surgery review: thorndike-partnership
Title: Appalling Practise
Rating: 1 out of 5
Visited: June 2023
Do not try to book appointments as there are never any to be had!! 
Do not try to obtain test results as they do not review them or contact you to say they haven't reviewed them!
Do not ever fall ill - because they will not respond
Do not try to phone as you will receive the same answer after spending 50 minutes on the call to be told there are no appointments left, you will have to call at 8am tomorrow, bearing in mid you started this call at 8am to finally get through at 8:50am.
They send you an appointment for a test - you arrive for the test to be told it is cancelled until next week - but they have failed to inform you!
This is not a caring practise, you are not there priority, but they have achieved there targets of getting as many patients onto there list as possible - it really is shambolic!! 
I'm not even convinced there are any Dr's in the practise as when you visit the surgery for something as you can't get through on the phone the place is empty except for staff.
GP surgery review: thorndike-partnership
Title: Bookings system failures
Rating: 2 out of 5
Visited: June 2023
The systems in place for booking are not effective. It is not possible to give an accurate description of a health condition on the E-consult system. For example, often the form tells you you need to contact the surgery urgently when an urgent appt is not required and then the surgery might tell you you can’t get an appt at all. Also I have been confirmed a face to face appt only to turn up and find out it’s a phone appt. I have also been told two very different times for appts by different receptionists. The systems in place are contradictory and cause unnecessary confusion for patients and staff alike.
GP surgery review: amherst-medical-practice
Title: Great experience
Rating: 5 out of 5
Visited: July 2023
Ive always had such a great experience with this surgery. Friendly receptionists. Able to get same day appointment for my poorly child. Saw the nurse practitioner who was just amazing putting my daughters nerves and ease, and diagnosing so efficiently.
GP surgery review: amherst-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: January 2023
I would like to thank Dr F and staff for the care my husband received.
He was seen within hours on the 27th December.
Another phone appointment received the same day. He ordered an X-ray which was done within three days. 
He received the results the next day. Amazing
GP surgery review: amherst-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
I would like to say a massive thank you to the staff at Amherst who have been so accommodating to me and all of my children. I have been so impressed with their attentiveness and help in extremely busy times and under pressure. Thank you to the doctors nurses and support staff who do a brilliant job.
GP surgery review: amherst-medical-practice
Title: Incredible place
Rating: 5 out of 5
Visited: December 2022
This practice is simply amazing. I called the day after Christmas as my elderly father needed some advice and he had a same day appointment - even when the practice is running on light staffing, like between Christmas and New Year it still delivers the unbelievable service that it offers all year round. My heartfelt thanks to everyone there for being the medical practice that everyone may aspire to being but they actually achieve, day in day out.
GP surgery review: amherst-medical-practice
Title: Superb surgery
Rating: 5 out of 5
Visited: October 2022
I’ve been a patient here for about 18 months, the staff have been nothing but brilliant. The receptionists are great, the doctor and various nurses I have seen are incredibly helpful. The econsult system works really well, I’ve always been able to speak to a Dr that day, and on the off chance a telephone appointment hasn’t been enough I’ve been seen within 24 hours.
GP surgery review: amherst-medical-practice
Title: Great head practice nurse
Rating: 5 out of 5
Visited: September 2022
i have visited the head nurse and she has been absolutely brilliant. on all occasions totally professional, efficient, compassionate, knowledgeable and very responsive. i cannot  commend her enough. she is the best nurse i have ever had treat me
GP surgery review: amherst-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: September 2022
Having moved from London where it was impossible to call the surgery, speak to anyone or make an appointment, I am so impressed with the service at Amherst Road. Via e consult and calling the practice, I was able to speak with a Doctor within a few hours, who sent a prescription to the local pharmacy to collect the next day. The reception staff are friendly and helpful to try to accommodate appointments later in the day to fit with my work hours.
GP surgery review: amherst-medical-practice
Title: It is a great practice
Rating: 5 out of 5
Visited: August 2022
I have been coming for 34 years. They have been consistently excellent. I recently had immensely speedy and thorough treatment for a number of medical conditions some of which were concerning but all of which were dealt with to a very high standard indeed. I am very grateful that such a professional practice is available and would like to thank them for all they are doing.
GP surgery review: amherst-medical-practice
Title: Outstanding practice and staff
Rating: 5 out of 5
Visited: February 2022
I feel I have struck gold with this practice. The service is amazing and has been for the 14 years I’ve been there. The doctors are knowledgeable without being condescending and listen sympathetically and genuinely do their very best to help. Have always got an appointment or a callback when needed and receptionists are just lovely. 90% of the time we see the same GP which is great for continuity. 
It has a real family doctor feel and Is a real beacon of excellence for GP services.
GP surgery review: borough-green-medical-practice
Title: Always an excellent service
Rating: 1 out of 5
Visited: January 2024
The reception staff and nurses are absolutely fabulous, and I consider myself lucky to be a patient here, but I would strongly advise against using their touchscreen login terminal as it did not log me in when I used it. I'm no stranger to computers and suspect the terminal itself needs replacing rather than a software fault.

I spent 15 minutes longer than needed in the waiting room, but was lucky enough to have a very pleasant chat with another patient
GP surgery review: borough-green-medical-practice
Title: Disturbing.
Rating: 1 out of 5
Visited: December 2023
Following an Eye Test, my Husband was issues with an urgent letter to see GP. High Blood Pressure & White Spots behind Eye. Symptoms could trigger Heart attack. The Practice was approached with letter re/urgent appointment. My Husband was informed no appointment were available until Mid Jan 2024. Husband forced to see Private GP. Now taking Statins, Blood pressure Meds . & had Blood works taken. Borough Green practice, uncaring, belligerent attitude. Disgraceful.
GP surgery review: borough-green-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: September 2023
I have visited the surgery for leg dressings for my mother, over the last few months, and the level of service from everyone involved has been absolutely first class. From the reception staff, all the Nurses, and a couple of Doctors, we have received excellent care  and attention. I realise that we have become “regulars” and hope that we are not seen as a burden to the practice, but it certainly doesn’t seem that way.
This Practice seems to show that everyone involved is very happy in their job, and everyone is greeted with a smile, and made to feel welcome. An absolute pleasure to deal with these people; thank you Borough Green Practice.
GP surgery review: borough-green-medical-practice
Title: Absolutely first class practice
Rating: 5 out of 5
Visited: July 2023
My experience of this practice over the last 18 months has been consistently superb. The doctors, nurses and office staff, particularly the receptionists, are just superb. You can talk to them, book appointments, see a doctor, get advice. Their communication, efficiency and care is truly first class. The NHS should be looking at what they are doing and replicating it across other GP practices.