janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: south-street-surgery
Title: Exceptional Nurse
Rating: 5 out of 5
Visited: August 2023
I’ve been a patient at South Street for 16 years and always found the team competent and the care level brilliant, this evening’s appointment experience was another level, no waiting, in and out I felt seen, heard and respected. 
I had my smear with one of the Practice Nurses and I have to say she was truly exceptional. I have a difficult history which she completely understood and treated me with respect and compassion. She carried out the procedure in the most competent and gentle manner possible considering my trauma. This is always a difficult and usually very triggering process for me and this was by far the least least triggering one I have ever had done in any setting. Respect and sincere thanks to her, she is a true professional and a credit to the Surgery.
GP surgery review: south-street-surgery
Title: Disappointed
Rating: 1 out of 5
Visited: August 2023
I phoned for a doctor's appointment and received a three minute telephone consultation and a prescription for a five day course of antibiotics.  These  tablets did not assist with my symptoms at all.  I phoned and tried to make a face to face appointment, originally the receptionist tried to give me another telephone appointment.  I refused and explained my position.  Eventually I received a call offering me a face to face appointment one week later. I was told there was no other appointments and therefore, accepted the appointment I was given.
I felt too ill to wait a further week without any medication and made an appointment with a private doctor.  She gave me a longer course of different antibiotics and I started to show improvement the day before my GP appointment.  I kept my GP appointment as the private doctor felt I also had another medical issue that required attention.
The GP I saw made some negative remarks regarding me undertaking the private appointment even though I stated I could not wait a week for this appointment. Additionally, this GP gave me entirely incorrect information with regards to the x ray department at Herts and Essex Hospital.
I would like to add that I have been with this surgery for over 40 years and have only seen a decline in services, particularly with regards to the customer service of some receptionists, since the surgery chose to use the e consultancy and telephone appointment system.  Before this I was very happy with the surgery.  Other surgeries in the town, and over the country do not appear to use this method and the majority of my family and friends receive a lot better service with regards to being able to see a doctor face to face.
GP surgery review: south-street-surgery
Title: Unable to book to see the GP
Rating: 2 out of 5
Visited: July 2023
Called up the medical centre, waited on the phone line for until 8:45am approx, the centre opening time from 8am. There were 9 callers waiting in the phone line in front of me. By the time it reaches and able to speak with the receptionist, I can't book the GP appointment due to I didn't call at 8am in the morning on the same day. Well, if you do a quick maths 9 people in front of me and each take approx 5 mins with you on the call, of course will not be able to speak with you at 8am and that's wasted 45 mins waiting time. So I don't see why that is a case not able to book for the GP appointment. 

This centre is not helpful when you ever trying to get to see the GP, especially the same day booking. Considering today is Thursday they close later than usual days. It happened before that if you want to see the GP appointment can be make in a week time which usually that case.
GP surgery review: south-street-surgery
Title: Rude receptionist
Rating: 2 out of 5
Visited: April 2023
The reception apologised and said she weren’t having a go but it sure felt like it. Complaining to me I shouldn’t be phoning up for prescriptions because they are really busy and now I have created a lot of work for everyone else. They shouldn’t be putting that on patients. I explained I wasn’t aware my son’s medication was on repeat prescription. The surgery was closed over Easter so I couldn’t sort out medication. Didn’t think we would need medication. It is suppose to be reviewed after every prescription which is why I didn’t think it was on repeat prescription. Being a single parent to a child disabilities is hard enough without the surgery putting their problems into me.
GP surgery review: south-street-surgery
Title: Great practice but...
Rating: 5 out of 5
Visited: April 2023
Drive for a living so took time off work for phone consultation appointment. When no one had called...I proceeded to surgery where no explanation was forthcoming.  Was told a doctor would call me sometime today! Some appointment service. I asked if I could see a doctor and receptionist said she would call and let me know. Normally I have an excellent service from South Street surgery however today has been a bit below par.
GP surgery review: south-street-surgery
Title: Cannot book appointments for my child of 13 years
Rating: 1 out of 5
Visited: April 2023
I have been calling since this morning to get help for my child who is experiencing asthma symptoms - the receptionist refused to help me on the phone and I had to log it onto their online econsult system.After going through every option on their its a loop you can't actually book for your child on their  e consult if they are under 18 !!?? so I now have to phone again - am 28 th in the queue - am at work I can't sit on a phone for 5 hours to book an appointment.How is this allowed to still be going on in this day and age??
GP surgery review: south-street-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: March 2023
Had a medication review consultation today. The Doctor who called me was really great; polite, courteous, kind, compassionate and empathetic. She needed to ask some difficult questions but asked these gently and checked my permission first. I understand she is a trainee GP and she should be commended for her excellent manner and approach. Well done!

I have always been happy with the care I have received from South St over the years. I think they do an amazing job despite the challenges the NHS overall face at present, and I wanted to commend you all for such great responsiveness and service to your patients. 
Thank you.
GP surgery review: bridgewater-surgeries
Title: More than just a doctors practice
Rating: 5 out of 5
Visited: November 2023
I have been with the surgery for as long as I can remember and when they merged I was apprehensive about how care might change. I am beyond grateful for the consistent care I have received from the surgery. They coped incredibly throughout the pandemic and adapted their practice in order to care for their patients in the best way possible in the circumstances! Most recently they have continued to shine through the care provided to my partner in some really difficult circumstances when other services have failed us, it’s just so reassuring to know that Bridgewater will never let us down! Thank you isn’t enough for the gratitude I feel. The best surgery in the area by far!
GP surgery review: bridgewater-surgeries
Title: Fantastic & friendly service from receptionist
Rating: 5 out of 5
Visited: July 2023
I called yesterday morning & registered myself for a call back . I was delighted to receive a callback after just a short while . I did not take the name of the kind lady that called me but she called me at 09:53 & I would just to really sing her praises and highlight her kind & understanding deameanour. She took real time to understand my needs & I thank her and the practice for this . Kind regards
GP surgery review: bridgewater-surgeries
Title: Great patient care
Rating: 5 out of 5
Visited: June 2023
Extremely happy with my doctor surgery. I have requested a same day appointment twice this month and have been given one with no problem. The reception staff are always polite and caring and I feel that they listen. I also booked an appointment with my doctor and was seen in 2 weeks for a routine appointment which I understand due to demand. I am really pleased with the services provided as I have heard terrible things about other doctor surgeries in the local area and I feel mine is very well managed to be able to give appropriate treatment and same day appointments this is very reassuring if you are feeling very unwell. I know my doctor is available via telephone appointment if I need support and help and messages are sent via text from my doctor is a great way of communicating any on going treatment and results. I would definitely recommend Bridgewater Surgeries. I have been very happy there for 15 years and the service has got better over this time. Keeping up to the ongoing challenges and changes doctors surgeries have had to face especially in recent years.
GP surgery review: bridgewater-surgeries
Title: Great Practice
Rating: 5 out of 5
Visited: April 2023
Fantastic service all round, from filling in the online consult form, to the telephone call received booking an appointment and then seeing the doctor.
GP surgery review: bridgewater-surgeries
Title: Caring GP
Rating: 4 out of 5
Visited: April 2023
Once able to get an appointment my GP is very caring and thorough. She’s taken time to explain clearly what procedures need doing.
GP surgery review: bridgewater-surgeries
Title: Great Practice
Rating: 5 out of 5
Visited: March 2023
This Practice was recommended to me by a friend a year ago and I have no regrets leaving my former Practice near me.
The staff at the reception are efficient, courteous and polite. To see a GP is always within days and in emergency in an hour or so.
Thank you Bridgewater Surgery.
GP surgery review: bridgewater-surgeries
Title: Friendly and Efficient!
Rating: 5 out of 5
Visited: March 2023
I always put off booking appointments but it was so easy, I was seen to very quickly and the doctor was lovely, don't know what I was worried about. Bridgewater Surgeries provide such a great service and work hard to be there for us :) Thank you!
GP surgery review: bridgewater-surgeries
Title: Very helpful
Rating: 5 out of 5
Visited: March 2023
I am going through a really hard time. With the loss of my parents and my break up. The doctor and the receptionists ate very helpful and understanding. They have guided me. This helped me to get the correct support and help I needed
GP surgery review: bridgewater-surgeries
Title: As always a friendly & efficient experience
Rating: 5 out of 5
Visited: February 2023
Contacted surgery via online consult on Friday, spoke to a GP on Monday and had minor procedure on Thursday and whilst there made a same day appointment for another family member. I have to say that all through the pandemic times and since I cannot fault the surgery, performing fantastically despite all they have to contend with. Receptionists definitely don’t fit the stereotype either! Thank you!
GP surgery review: bridgewater-surgeries
Title: Frustrating
Rating: 2 out of 5
Visited: February 2023
The e-consult form one has to complete each time one wants to contact the surgery is incredibly frustrating. Very unhelpful when one contacts for anxiety and depression.
And of course, no idea when one will get a phone call. Very unhelpful for people like me who don't work from home and dont want to talk about their health in the office with colleagues around.
I have given up on ever getting another face to face appointment with my GP. 
The receptionists, nurses and GP (when I get to speak to one) are good though.
GP surgery review: garston-medical-centre
Title: Efficient and friendly staff
Rating: 5 out of 5
Visited: October 2023
I have been with this practice for most of my life. Over the years, there have been times when it definitely could have been better. Recently though, I have found them to be excellent. The reception staff are helpful, friendly and efficient. I have been able to get an urgent same day appointment for an acute issue & a same day call back appointment for another issue. The telephone appointment system is also greatly improved. It's a shame that they no longer offer the urgent walk-in & wait service in the morning but the Extended access facility is good. I recently had my flu jab at the surgery & it was very organised and highly efficient.
GP surgery review: garston-medical-centre
Title: Horrendous
Rating: 1 out of 5
Visited: June 2023
Today I phoned the practice wanting to speak to a GP as my husband has been in hospital and is still not himself. Firstly it's virtually impossible to get past the receptionist. Eventually I was offered a telephone consultation in 3 weeks!!
Completely unacceptable. This surgery needs to rethink it's policy asap.
GP surgery review: garston-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: February 2023
I started with this practice 6 years ago. They weren’t great then but have gotten worse and worse. 
Today I waited over an hour to speak to reception. When I did speak to them they were shockingly rude. There seemed to be an issue with the phone connection on their end, I could hear them perfectly but they apparently couldn’t hear me. This would have been annoying but fine if they weren’t talking rudely about me to other staff! As I said I could hear them but they seemed to think I couldn’t. Doctor wasn’t much better in politeness. 
No point complaining to the practice manager as they don’t get back to you. 
Will be moving practice ASAP! 
Do not register here if you are looking for a GP!!!!!
GP surgery review: garston-medical-centre
Title: Terrible booking system
Rating: 1 out of 5
Visited: December 2022
This surgery’s receptionists are dismissive and disinterested. The GP appointment booking system is obstructive and unfit for purpose.  If you are working, caring after children or in any way unable to stay on hold for hours on end forget seeing your gp, ever. To be told there are no appointments at all and you can’t have one unless you phone 8.30am on a specific weekday and be prepared to wait for hours for their ‘weekly appointments release’ is frankly absurd. The surgery’s website is misleading and a lot of the information is out of date. You can only use Covid as an excuse for incompetence so long- shape up or shut your practice. So disappointed.
GP surgery review: garston-medical-centre
Title: Good service
Rating: 4 out of 5
Visited: September 2022
I visited GMC yesterday and had my flu jab and again today to have my covid booster all arranged by text messages. Everything went like clockwork, very well organised. Staff were friendly and the doctor I saw was fantastic.
GP surgery review: garston-medical-centre
Title: Long waits, and can't get an in person appointment
Rating: 1 out of 5
Visited: August 2022
have to wait over an hour to speak to a doctor, can't book an appointment and unable to get a face to face appointment. Covid protocols have been scrapped but this surgery still has them in place. Would be nice to have the option to see a doctor and not have to wait so long for to speak to a doctor.
GP surgery review: garston-medical-centre
Title: Excellent upgrade of telephone appointments
Rating: 5 out of 5
Visited: March 2022
Ringing to speak to a doctor has improved beyond reconigiton, instead of having to constantly keep ringing in the hope of getting through. All you do now is ring and you are put into a queue and told your position which then counts down until you speak to the Doctor.
GP surgery review: garston-medical-centre
Title: Great friendly practice
Rating: 5 out of 5
Visited: March 2022
Doctors are always kind & considerate & very grateful for their service.Have always listened & never feel rushed.
GP surgery review: garston-medical-centre
Title: A caring professional practice
Rating: 5 out of 5
Visited: February 2022
Despite the ongoing challenges the whole team from the receptionists to the GPS have remained accessible and aware of their patients needs. Whilst we are not back to “normal” the level of care offered has remained very high
GP surgery review: garston-medical-centre
Title: Fantastic, caring and organised practice
Rating: 5 out of 5
Visited: February 2022
Have been registered at Garston Medical Centre for a number of years. The receptionists are polite, knowledgable and caring (both on the telephone and face-to-face). The service I have received from the GPs has been first class - I find them very attentive and extremely good at listening. The practice seems to have particular focus on continuous service improvement and listens to their patients- for example, the telephony system was previous sometimes difficult to connect to switchboard - however recently the system has been upgraded where you are now held in a queuing system, rather than get an engaged tone.
GP surgery review: dolphin-house-surgery
Title: Poor Experience
Rating: 2 out of 5
Visited: January 2024
Dolphin House Surgery I’ve noticed has gone downhill massively over the recent years. Attended today with my fiancé to treat her anxiety and to get a fit note for universal credit and after being seen 10 minutes late, we was seen for 2 minutes (no exaggeration). They asked 2-3 questions about her anxiety from when she was a child! Not now? They have no understanding of her condition to date at all because they never asked. No time frame from when they would “digitally” send one over to universal credit. I expressed we needed a physical copy too however we have to “wait until it’s ready”. The doctor was running late and therefore seemed as though they were shoving us out and had no time for us. Disgusting considering they don’t know how she is feeling and have no understanding of her condition to date, only from years ago… Also seems an absolute nightmare to even get an appointment! I rang approximately 3 times at separate dates to get her an appointment and their reply was “it’s not urgent enough”, “book via the online booking system”. 
It’s almost impossible to get an appointment via phone call and online. Terrible service now a days.
GP surgery review: dolphin-house-surgery
Title: Terrific service
Rating: 5 out of 5
Visited: December 2023
I rang the surgery on Friday 1 December and was offered an appointment that day.  I actually attended on the following Monday and was referred to hospital which took place on Thursday 7 December.  This was not an urgent matter but the response all round was really impressive.  Top drawer service.
GP surgery review: dolphin-house-surgery
Title: Quick impressive service
Rating: 5 out of 5
Visited: October 2023
Was mentally preparing myself being waiting on the phone for ages.... But No, phone was answered immediately, 1st in que, Boom!, booked in for blood pressure in 2 days time, all the admin done, thank you very much, fantastic service and super friendly!
GP surgery review: dolphin-house-surgery
Title: Excellent Surgery & Staff
Rating: 5 out of 5
Visited: October 2023
I have always found the Dolphin House team to be fantastic. Always friendly and helpful when you call in. The doctors are all lovely and very understanding. The surgery itself is clean and welcoming, with plenty of parking out the front.
GP surgery review: dolphin-house-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2023
I asked for copies of A&E copies from a hospital near Center Parcs after telephoning the hospital personally. I rang Dolphin House as the quickest way would be for Dolphin House to follow us which they did. Within 24 hours I was picking the copies up from Dolphin House surgery.
They are all lovely staff. Well done to you all. Thank you.
GP surgery review: dolphin-house-surgery
Title: Not great
Rating: 1 out of 5
Visited: May 2023
I handed In a form on 19/05/23 I told the girl at reception I would pick it up on my next appointment which was  22/05/23, when I went too pick the form up, the other girl at reception couldn’t find it, a private form with personal information just vanished. No help whatsoever. The form could bee anywhere and staff couldn’t care less. Not professional at all, and don’t care for their Patti a private and personal information
GP surgery review: dolphin-house-surgery
Title: Medication review
Rating: 5 out of 5
Visited: February 2023
My HRT medication was reviewed by a nurse via telephone consultation.  It was easy to make an appointment and the nurse phoned me as arranged.  She listened to my symptoms and concerns and after consultation with a GP together, we made a plan for my medication.  The nurse was absolutely amazing, she made me feel human again.
GP surgery review: dolphin-house-surgery
Title: A good experience
Rating: 5 out of 5
Visited: February 2023
I have always found this practice to be very efficient in getting an appointment and treating me and my family with good care. I particularly wanted to highlight how lovely and understanding their secretarial team were when dealing with a recent issue. It made me feel very reassured as a patient to know they were supportive of me.
GP surgery review: dolphin-house-surgery
Title: Fantastic practice and amazing staff
Rating: 5 out of 5
Visited: December 2022
I am so lucky to be registered at this surgery.
I called today and the receptionist taking my call was so kind, helpful and empathetic. I genuinely felt she cared and wanted to help.  Got called back by GP within an hour and was seen later in the morning.  The GP was brilliant and thorough and now have medication to help me get better.  I was so impressed when the surgery is very overwhelmed and busy just before Christmas at the fantastic service I received. Could not fault them. Thank you Dolphin House.
GP surgery review: dolphin-house-surgery
Title: Brilliant Practice
Rating: 5 out of 5
Visited: November 2022
This is one of the most efficient, helpful Doctor’s surgeries I’ve ever known.
I live with a complex health condition and the people here make it easy for me to drop tests, speak with a doctor, get prescriptions etc.  The efficiency and the systems (such as using E-Consult) make life much easier than it has been with other practices.  Even the size of the waiting room is helpful when you’re immune suppressed and don’t want to be too close to other patients.
GP surgery review: puckeridge-&-standon-surgery
Title: not good
Rating: 2 out of 5
Visited: November 2023
i have been told i am wasting his time as i was asking a question about my test results i feel when you get to a certain age they are not interested in you, why is it when you go into the surgery there is only 1 or 2 doctors there, why have all the new rooms when they are not being used. i am thinking of going to a private doctor. very unhappy with the way they treat people
GP surgery review: puckeridge-&-standon-surgery
Title: Brilliant service
Rating: 5 out of 5
Visited: October 2023
Rang early in the day - waited only a couple of minutes to speak to a receptionist. Extremely polite and efficient, booked me in for an evening call with a GP who was also polite and efficient. Sorted my private referral out straight away having been let down my the NHS system.  People need to think before you write anything negative, these people are under extreme pressure and are at bursting point largely due to time wasters and an inefficient NHS service.
GP surgery review: puckeridge-&-standon-surgery
Title: Shocking service
Rating: 2 out of 5
Visited: December 2022
We’ve lived in Puckeridge since Aug 2020 and have never been able to get an appointment. I have to take Thyroxine and a Statin so should be monitored 6 monthly, but have never been seen by the GP. Have however received a text message some time ago asking me if I was happy with the dose I take. 
I now need to arrange an appointment and blood test as not feeling as well as I should, but it is absolutely impossible to get through to the surgery. When I drop my repeat prescription in, there’s always several admin staff around in the office, so why do they not answer the phones. I’ve been trying to get through since 8.30 this morning, could hold on at that time, after 9.00 am I rang again and have been in a queue ever since. What on earth do the staff and GPs do all day in this surgery. Next stepitake will to be contacting the General Medical Council to ask why this surgery seems to have no regard for its patients.