janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: coseley-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: January 2023
Called the doctors was 5th in the queue.  After finally getting through I spoke to receptionist regarding medication order for my husband. I ordered on the new NHS app 2 items. When I checked only 1 item was approved I had to add a item that wasn't on the repeat prescription.  Because I'm not psychic I did not know if the second item was approved.  The receptionist tried her best to help me but said she didn't know herself how it works. My argument was,  do I have to phone everytime I order to see if the extra items are approved or just take pot luck that they are at the nominated chemist? Why can't the medication be put on the repeat? Seems simple to me. Then I can see and wouldn't have to bother wasting my time and their's.  I've had 3 messages from the surgery this morning and one says use nhs the other says use patient access . The mind boggles.  No wonder the practice only has 2 and half star rating. I rang a couple of weeks ago with a lumpy pimple in the corner of my eye. Was told to go to walk in centre.  I still have the pimple and its bigger ,but sit in urgent care with something so trivial.  Another time recently I was told to ring 111. What a utter waste of time. I give up.
GP surgery review: lower-gornal-medical-practice
Title: Awful practice!
Rating: 1 out of 5
Visited: June 2023
Had an appointment booked with a certain doctor! They never tang me!
Spoke to reception day after and they said they will put me back on the list!
Still no phone call!
3rd day spoke to reception again!
If I didn't show to an appointment I would have got a letter showing a no show but it's OK for Dr's not to stick to their telephone appointments!
GP surgery review: lower-gornal-medical-practice
Title: Complete was of time
Rating: 1 out of 5
Visited: December 2022
I have been phoning the Lower Gornal medical practice for four days running trying to get an appointment.I phone at 8.00am every morning I might get an answer before 8.35am only to be told all the appointments for that day have gone .It’s easier to get an audience with the Pope .Are there any doctors there at all how can all the appointments slots be filled in such a short time .The place is an absolute shambles and whoever’s in charge ought to be brought to task .This surgery is the talk of the village .What was wrong with the old system it worked well for years for the patients.Maybe the doctors got to comfortable during the covid lockdown
GP surgery review: lower-gornal-medical-practice
Title: Poor customer service
Rating: 1 out of 5
Visited: August 2022
On entering the waiting area for my appointment with the respiratory nurse I sat in a empty waiting room and the rude receptionist opened the glass shutter and told me I needed to put a face mask on I informed her I was exempt and infront of another patient standing at the desk she said you still have to put one on ! I was sat minding my own business and then she opened the shutter again and shouted what are you doing here anyway ? Have you even checked in ! I said yes I have an appointment with the respiratory nurse ! She said oh so your obviously early I said yes 8 minutes to be precise ! Absolutely disgusting customer service for someone who also suffers with anxiety ! I asked her if she had a problem with me because she was constantly being rude and making unecessary comments
GP surgery review: northway-medical-centre
Title: Still using covid as an excuse for phone appointments
Rating: 2 out of 5
Visited: March 2023
Contacted surgery for an appointment was given a triage call and told doctor would phone after 2mths still no better eventually got to see a doctor had blood tests then ended up at Russell's Hall hospital. This could have been sorted at the beginning.
GP surgery review: northway-medical-centre
Title: Outstanding practice
Rating: 5 out of 5
Visited: January 2023
I rang, the lady who answered the call listened and was very friendly, she advised a doctor would be calling me back same morning. My doctor and I can call him that now was just incredible, he took the time to review  my history, he listened, advised, encouraged was just the most supportive empathetic doctor you could ever wish for. I rate my doctor as 5* and I know I feel 100% safe in his care, just incredible he was and I cannot recommend more highly this medical practice. "Outstanding
GP surgery review: northway-medical-centre
Title: First class practice
Rating: 5 out of 5
Visited: December 2022
My husband and I have only been with Northway Medical Centre for a short time, and can't praise them highly enough. The doctors we have dealt with, the receptionists, and nurses are all absolutely amazing. True professionalism, caring, and friendly.  This is a medical practice they should all be proud of. Thankyou all so much.
GP surgery review: northway-medical-centre
Title: Improved staff on reception
Rating: 5 out of 5
Visited: March 2022
We recently had the need to speak to a doctor and the lady on reception was very helpful in getting me an appointment, although she said they were fully booked, but was able to kindly oblige. A nice change from the previous staff member we had rude experiences with. Well done Northway.
GP surgery review: northway-medical-centre
Title: Poor communication
Rating: 3 out of 5
Visited: March 2022
I called into the practice and advised had been de registered .As someone with a chronic illness I felt this could have been communicated to me, not to be given the information at time of trying to book an appointment .I feel this should never happen to anyone especially having a chronic condition. I was not offered care at the time but advised take yourself to A&E .I am appreciative of catchment areas and the importance of maintaining this however i feel good communication is vital. I have nothing but praise for the care givers I have had contact at the surgery.
GP surgery review: the-greens-health-centre
Title: Good service
Rating: 5 out of 5
Visited: June 2023
I moved into Dudley 20 months ago and registered at The Greens.
On the few occasions I have needed to contact the surgery, I have always had great customer service via the receptionist team and have either been given a telephone consultation or face  to face  appointment on the same day.
NHS does not always get praised, but I want to say well done to the team at The Greens for the great service I have received
GP surgery review: the-greens-health-centre
Title: Great support and great surgery
Rating: 5 out of 5
Visited: June 2023
Had a problem with a medication and within 10-15 minutes of getting through to the surgery an alternative medication was prescribed and sent via electronic prescription to my pharmacy. so grateful for the kindness and support shown to me.
GP surgery review: the-greens-health-centre
Title: Polite receptionist
Rating: 5 out of 5
Visited: April 2023
Myself and daughter came to the practice on 25th April morning for some information the staff was very polite and helpful. The atmosphere was really good & nice and welcoming. They did a great job with what I needed help with. Very greatful
GP surgery review: the-greens-health-centre
Title: Atrocious appointment system
Rating: 1 out of 5
Visited: April 2023
The appointment system is a complete nightmare and totally unfit for purpose. You have to phone at 8 am for appointments that day and you simply can't get through. There is no other way to make an appointment. When you do get through you're told there's no appointments left and to try again tomorrow for the whole cycle to start again. This system is not designed for people who have a job. If you use the online enquiry form you're supposed to hear back from the doctor within 2 days. This simply doesn't happen. It's totally unacceptable to treat patients this way. This surgery should be ashamed of itself. I would not recommend anybody to register at this surgery.
GP surgery review: the-greens-health-centre
Title: Phone lines
Rating: 1 out of 5
Visited: February 2023
I am now convinced that your receptionists don't even have the phones on the hook. An hour and well over 150 calls later lines are still busy. How is this possible?
GP surgery review: the-greens-health-centre
Title: Can't get appointment
Rating: 1 out of 5
Visited: February 2023
Spoke to doctor just under a month ago who put me on medication, tells me under no circumstances just stop the medication I need to ring and speak to a doctor before finishing. I have been calling since Thursday and cannot get through, line is either busy or surgery closed. Even if you get to next caller in line you then get hung up on, so tell me what I should do about my medication please!?
GP surgery review: the-greens-health-centre
Title: Dismay
Rating: 1 out of 5
Visited: November 2022
ex nurse high bp fear stroke cannot book by phone an appointment staff leave promises rarely fulfilled with a response bookings am it’s a mad tele rush, bookings for the day quickly taken, have to try again next day, it’s an absolute nightmare. This needs raising in government
GP surgery review: the-greens-health-centre
Title: Doctors don't look at blood tests
Rating: 1 out of 5
Visited: June 2022
I had a blood test at ladies walk on Monday (6th) so why is it when I ring the greens on Thursday the doctors have still not looked at my results, I tried to ask the receptionist a question and she hung up on me. Rang again on Friday, still not looked at results. Absolutely ridiculous! Would like to know what they're doing because they are still not seeing patients face to face!
GP surgery review: the-greens-health-centre
Title: Inconsistent
Rating: 2 out of 5
Visited: February 2022
I feel that the arrangements for making appointments are not patient centred. People who are working are not necessarily available to be on the end of a phone at 8am. Then when you do get through,  you enter an appointment lottery. The online booking system is equally hit and miss, plus only phone appointments are available. There also appears to be some training needs with certain receptionists in how they deal with the patients.
GP surgery review: the-ridgeway-surgery
Title: Excellent practice!
Rating: 5 out of 5
Visited: June 2023
l have only lived in Sedgley for 3 years, so am fairly new to this practice, and although 74, thankfully not needed to use it often, however, when l have, l'm amazed at how quickly you get through on the phone, and how soon you are offered an appointment. l know this isn't always the case at some surgeries. l have only had a phone chat with a doctor, she was brilliant. l'm lucky enough to not be on medication, so have a yearly health check with the nurse, yesterday being the one for this year. My last surgery didn't require a blood test before these checks, The Ridgeway do, which l think is essential. The nurses are always efficient, friendly and helpful, as was the one l saw yesterday, lt's obvious to me as a 'newcomer', that this surgery is one of the best. Thankyou to everyone there!
GP surgery review: the-ridgeway-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: March 2022
The service that this GP service offers is fantastic. Appointments always available and will always try to accommodate your needs.
GP surgery review: the-ridgeway-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: February 2022
Finally someone with compassion, patience and understanding after facing problems with medication not being available from chemist next door, I would absolutely recommend this surgery and staff are amazing thank you
GP surgery review: the-ridgeway-surgery
Title: great service
Rating: 5 out of 5
Visited: January 2022
had to ring on Friday  ,got a call back within 2 hours and sorted 2with nurse practioner , great service fron reception staff and Nurse
GP surgery review: woodsetton-medical-centre
Title: They just don't care
Rating: 1 out of 5
Visited: October 2023
Lost faith in this Dr Practice. Last Dr I saw about my mental health seemed dismissive and uninterested. Hardly engaged with me and I left feeling worse than when I went in. They were supposed to send me email with link for autism questionnaire to help see if I could find out if I'm on the spectrum...never received this. You never see the same Dr, I can't remember last time I saw an experienced compassionate Dr there. It's usually a paramedic or junior Dr and most of the time you just feel fobbed off, like you are a burden or wasting their time. I put off going usually and have decided it's best to look into switching practices. There seems to be a real disconnect between staff, Dr's and the patients/community they are there to support. It's hard to ask for help at the best of times but when you have no faith in your Dr to be there for you when you are at your lowest, well it leaves people feeling helpless. I've struggled with anxiety and depression for a number of years and I wish I had a more supportive community Dr that I could rely on. I wonder how many other people in the community feel the same?
GP surgery review: woodsetton-medical-centre
Title: Bad service
Rating: 1 out of 5
Visited: June 2023
The receptionist (not too sure what her name is) is so rude and dismissive. She doesn’t listen to what you’re saying, she just wants to rush you off the phone. I asked for advice for something I was given by my doctor and she told me to go to urgent care?? Clearly not listening to what I have to say. Her tone of voice is so rude, not welcoming at all. I’ve been with this surgery since 2016 and I can honestly say that they’re going downhill. Train your receptionist to be more empathetic, understanding and teach them about basic medical knowledge. No help what so ever!!
GP surgery review: woodsetton-medical-centre
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: April 2023
Spent 3 days ringing the number constantly over 200 redials to finally get onto the system then get put on hold for 45 minutes  to find out that all the appointments have gone(hardly a surprise).
On third day the reception said they would get the in-house pharmacist to ring me, I did explain that they wouldn't be able to but they insisted. I did receive a phone call back from them 6 hours later and they couldn't help me but promised me that they would get the reception to ring me back and organise an appointment with a doctor. That was a Friday afternoon so I wasn't hopeful and it is now Tuesday and I am still waiting and writing this as I dial for the 115 time trying in vain to make a non existent appointment.

Very very poor service.
GP surgery review: woodsetton-medical-centre
Title: Great GP experience...But.....
Rating: 4 out of 5
Visited: April 2023
I can not praise the help of the GP from this practice enough once you can get past the Reception staff ! Unfortunately my experience with 3 of the Reception staff has been mixed, with one particular extremely upsetting episode. We are currently going through end of life care and the lack of compassion, care and understanding has been far from acceptable from the Reception team. Investment of Customer Service training would really benefit this practice and I would hope reduce the number of times patients feel frustrated with the service access.
GP surgery review: woodsetton-medical-centre
Title: Very Good Practice
Rating: 4 out of 5
Visited: June 2022
My mother is a patient at this practice and has been for quite a few years. Recently she received advice and treatment from nurse and doctor who are both very efficient and reassuring.
GP surgery review: woodsetton-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: May 2022
You are very lucky if you could see doctor ,that is if you get past receptionist,I’ve had few problems and been to surgery and never seen anyone in there to see doctor they are only able to see nurse
GP surgery review: woodsetton-medical-centre
Title: Well Looked after
Rating: 5 out of 5
Visited: April 2022
The last nine months I had  two cancers appear separate times. The head doctor at Woodsetton Medical Centre  wasted no time and got things in motion very quickly with all the hospitals involved. 
Communication to myself from Woodsetton , excellent . Was kept updated and supported all the way.
Massive Thank You to all involved at this well organised medical centre.
GP surgery review: woodsetton-medical-centre
Title: Mortality Rates
Rating: 1 out of 5
Visited: March 2022
Because the doctors in this place have bunkered down behind layers of associates and support workers you are highly unlikely to see a doctor.
You receive a telephone call from someone you've never met and doesn't have a clue regarding your medical history. You have to explain yourself every time from scratch. This is dangerous. I can't accept that elderly patients can successfully redial quickly100+ times, listen to a message from a doctor (telling us to behave) be put on hold for 20 minutes and then explain their predicament to the awful receptionist in order to then stay by their phone all day waiting for a call back. And then to explain it all again.
The doctors here should hold their heads in shame for allowing this bunker mentality to exist and to be thriving in their practice.
You should open the doors, take down your offensive signage, remove the 0830 telephone booking system and see patients face to face.
If not the impact of your working practices will be, I'm sure, to see the early deaths of many elderly patients who either can't cope with your bunkered working practices or just give up trying. Watching early mortality rates over the next ten years in Woodsetton will be interesting.
Shame on you all for allowing this to happen in a publicly funded medical centre.
GP surgery review: woodsetton-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2022
I have been registered with Woodsetton medical centre since 2002. I have been regularly contacted for checks, yearly MOT, blood pressure check, flu jabs, weight loss classes and support. They have absolutely followed up with their promises and have never obstructed any need to check any issue with a hospital appointment, they listen to what you tell them. I cannot fault this practice over what is now two decades. They are easy to contact and answer the phone (unlike many practices) and are friendly and approachable. I highly recommend them.
GP surgery review: lion-health
Title: Brilliant Health Care
Rating: 5 out of 5
Visited: December 2023
Attended surgery feeling very unwell saw a paramedic who was very thorough and helpful had developed a chest infection so was given antibiotics also blood pressure high so monitor at home arranged a blood test then a another appointment was made to see a healthcare professional who I saw twice who was so kind and lovely who checked my blood test results and did a ecg another appointment will be made for me to see a doctor to go over results so from first call to a helpful member of staff on reception everyone were wonderful so thank you all
GP surgery review: lion-health
Title: Professionalism and Dedication of Clinicians at Lion Health
Rating: 5 out of 5
Visited: December 2023
Having attended Lion Health Surgery as part of my diabetic annual review I found the quality of care quite empathetic and humanely attended to patient needs and patient-focused as all aspects of care were tailored to address my medical conditions. The knowledge of the clinician involved is quite infectious and much applauded. Physiological markers obtained via blood test were well explained and effortlessly articulated with an action plan and management of the condition was put in place to reduce harm. The clinician provided a much-needed in-depth explanation and detailed assessment of the status quo of my diabetes. Apart from a meticulous approach and level of practical experience shared with patient and professionalism a testament to the calibre of the medical staff at Lion Health, which demonstrate excellent quality care. Thank you Diabetic Team at Lion Health
GP surgery review: lion-health
Title: Massive improvement with phone lines
Rating: 4 out of 5
Visited: November 2023
I called Lion health at 8am on Monday expecting a long queue, instead message said “your call will be answered in 4 minutes then 3 minutes “ then a Receptionist answered. After a brief explanation I was given an appointment to see a Doctor at lunchtime.
Many thanks for endeavouring to upgrade your appointment system. It worked brilliantly.
GP surgery review: lion-health
Title: A great experience during an emergency
Rating: 5 out of 5
Visited: November 2023
On the 22nd Nov I rang the surgery at 5.15pm (didnt catch the ladies name) but was told by her that I would get a call back from a GP. She showed great concern to my condition, which great difficulty in breathing. The GP rang me at 5.30pm. She spoke to me but I was unable to communicate with her due to my difficulty in breathing. I was asked if I could make my way to the surgery and that she would be waiting for me. I arrived at the surgery, and was seen within 3 minutes and given a thorough examination and treatment. I was put onto a nebuliser straight away. The doctor was kind enough to take my prescription to the surgery pharmacy and she brought the medicine back to me. The nurse was extremely concerned and polite and the doctor remained attentive throughout my visit. I cannot praise all the staff enough for the brilliant service I received. Usually I am the first one to complain if I have a problem with the surgery but this experience is 100%. I would like to thank all the staff, from receptionist to the doctor, nurse and pharmacist. In fact what was even more amazing was the fact that another doctor rang me 2 days later to ask how I was feeling. That is absolutely marvellous and again I cant thank the staff enough. Merry Christmas to all the wonderful staff. Peter Williams
GP surgery review: lion-health
Title: Great staff in all areas
Rating: 4 out of 5
Visited: October 2023
Attended for my jabs today and also to register to access online services. Everyone was pleasant and helpful.
Unfortunately, when I tried at home to access these services, it appears that the practice is not registered (as my practice? or with NHS?) which seems odd. I am quite unable to overcome this obstacle and would be most grateful if one of your team could perhaps see where the problem is and let me know how to overcome it. You do not appear to have an email address, otherwise, I'd have messaged you directly. Thank you.
GP surgery review: lion-health
Title: Timely and effective
Rating: 5 out of 5
Visited: October 2023
Following advice from a member of the reception team I dropped in a sample at surgery at 8.30am. By 1.00pm I was collecting antibiotics after receiving communication from a clinician. I can’t tell you how welcome this was but I’m so very grateful to lion Health. Particularly those working on reception who do so under very busy and what must be stressful circumstances.
GP surgery review: lion-health
Title: Appointment? Good luck
Rating: 1 out of 5
Visited: October 2023
If you need to see a GP I’d try another surgery. Tried first day of the week at 07:30 and the 3 available online appointments went before 07:31.
08:00 I had to wait 45mins and I was 79 in the queue, I have been higher in the past to be told by reception to try again at 19:00. So I did this and the same happened as the morning there were 3 available appointments but before I could click on 1 they had also disappeared in under 30 seconds. I did this for 3 days straight with the same happening everyday. Day 4 I was online at 07.29 ready to hit anything that vaguely said appointment. Luckily I hit the phone call from GP button and got to eventually speak to a GP. I have never had any issues with the care I have received but getting to see a GP is virtually impossible at this practice. My last GP practice at least you could see a GP within a day or 2 after speaking to reception, which I was forced to leave because of moving out of the catchment area.