janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: richmond-surgery
Title: The ultimate in nursing.
Rating: 5 out of 5
Visited: March 2023
I had my regular appointment with the nurse and, as always, I was greeted with a friendly smile and asked how I was, she instantly makes me feel that I matter and I always leave feeling that bit better. It’s comforting to know there is someone who is the ultimate professional packed sympathy, empathy and genuine concern, she is the epitome of how nursing should be done and is a total asset to the surgery.
GP surgery review: richmond-surgery
Title: Rude Receptionists
Rating: 2 out of 5
Visited: February 2023
I've been with the surgery since I was a baby, no complaints about the doctors or care but the receptionists are so rude. Called today as I was enquiring about how to make a repeat prescription and the receptionist was so rude to me and didn't even let me explain why I was calling - she was so desperate to get the call over with she not only gave me miss information but actually presumed she knew why I was calling without letting me explain. Horrific way to treat a human being.
GP surgery review: richmond-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: February 2023
Thank you so much to Richmond Surgery for taking such good care of me and sending me for tests to make sure I was okay. Super grateful for their attention and I am so happy to know I have such a fantastic service at my doctor’s surgery
GP surgery review: richmond-surgery
Title: A big thank you!
Rating: 5 out of 5
Visited: January 2023
I would like to express my sincere gratitude to my gp and the whole team at Richmond Surgery for enabling me to get a fast cancer diagnosis.  
I made an emotional call to reception during the afternoon of Friday 6th January explaining my concerns and the receptionist dealt with me in a very professional manner and arranged for me to speak to my gp.  My gp then arranged for me to see them face to face the same afternoon for a consultation.  My gp was very thorough during the appointment and calmed by anxiety down. My gp arranged for blood and stool tests to happen very quickly.  The nurse who did my blood tests on the Monday was very friendly, professional and good at answering my questions.
Thank you to my gp for referring me to a consultant colorectoral surgeon based on my fit test result.
Thank you also to the secretary for processing my referrals quickly.
My colorectoral consultant has also commented on the sensible referral from my gp.
I am spending my weekend preparing for my surgery on Thursday and hoping for a positive outcome and good recovery.
Thank you, thank you, thank you!
GP surgery review: richmond-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
My G.P. phoned as requested and after explaining my symptoms, a blood test, an X-ray and a sample kit were arranged for the same day. I believe this is exceptional service and the patients of Richmond Surgery are very lucky to have such caring and efficient doctors and receptionists. I have been a patient for over forty years, even when there was a wooden building off Basingbourne Road. I am so grateful to my G.P. who has always been so efficient with any problems I have had, in one case his prompt action in arranging tests possibly saved my life.                                                                               
I cannot speak highly enough of Richmond Surgery, Fleet.
GP surgery review: richmond-surgery
Title: Fab Service
Rating: 5 out of 5
Visited: January 2023
On Jan 9th I called the surgery around 4pm to ask for result of some tests i had just before Christmas. The receptionist couldn't find any results but was so helpful trying to find out where they were. There was no record of my GP requesting these tests. 
She said she would send a note to my GP regarding this issue. At about 6/6.10pm she called me to explain the reason behind no available results.
Although I thanked her for calling me I would like to say how helpful she was throughout & to pass on huge thanks & appreciation to her.
GP surgery review: langley-health-centre
Title: Horrible extremely horrible
Rating: 1 out of 5
Visited: November 2022
They never answer the phone your told to phone to make appointments to see the doctor and also repeat prescription when you request online they dont do anything about it when you phone they dont answer the phone langley health centre is the worst GP practice in england
GP surgery review: langley-health-centre
Title: Extrememly terrible
Rating: 1 out of 5
Visited: November 2022
When you call you wait for 3 hours to be answered your told to call at 8 am for a doctors appointement you wait 3 hours to be answered only to be told there are no doctors availble and no appointments and a nurse will you call you back then no one calls back outragous absolutley usless surgey ots a struggle even to get repeat prescriptions worst surgery ever
GP surgery review: langley-health-centre
Title: Bad from start to finish
Rating: 1 out of 5
Visited: October 2022
I was told I would get a phone call at 10 it was an urgent phone call which was a follow up to spending the day in a an e the previous day didn't receive the call went down to surgery in person only to be told its now an afternoon consultation as doctor wanted to spend more time with me I explained not good enough need my tramadol asap as in a lot of pain asked as the waiting room was pretty empty why the doc couldn't see so I asked to see a manager who spent not even 2 mins with me saying nothing she could do no care of sympathy  so back home phone call from doc eventually who I must say was pretty understanding went to pick up prescription at 4.30 as told and apparently it hadn't been filled out properly more hassle yet again I suffer very  bad with my mental health and have been under new horizons mental health centre for many years I have had to call a emergency meeting with my care co coordinator as my mental health has taken a battering
GP surgery review: langley-health-centre
Title: Three great nurses
Rating: 5 out of 5
Visited: August 2022
I just wanted to say a big thank you to the three nurses I've seen lately. One of them is a nurse who looks after diabetic patients. I've been seeing her over last few years and I'm always impressed by her compassion, knoledge and commitment. She always motivates me to look better after myself and gives different strategies and advice. The two others I've met fairly recently. A mental health and a social care nurse have been very approachable and helpful. Three fantastic ladies.
GP surgery review: langley-health-centre
Title: good personal experience at surgery
Rating: 5 out of 5
Visited: August 2022
excellent service at the surgery but the phone experience imo is unnecessarily frustrating e.g. reply text is too small to read even with the aid of spectacles,and the recorded message which comes up every few seconds stating that they are aware of my incoming call etc,is sooo annoying especially as sometimes the eventual time on the phone exceeds half an hour and still don't to actually speak to anyone
GP surgery review: langley-health-centre
Title: Unbelievably bad
Rating: 1 out of 5
Visited: January 2022
I found this practice. Totally unorganised. I’ve had long covid for 14 months and I still haven’t been, The only thing I received from them as a load of empty promises. It’s a nightmare to get through to book an appointment or anything else for that matter. The staff appear to be totally inadequate regarding organisation et cetera. I only call the  practice if I’m really desperate. That’s how bad it is. I have no faith in practice whatsoever. Something needs to be done.
GP surgery review: the-orchard-surgery
Title: Great practice
Rating: 4 out of 5
Visited: January 2023
I’m so pleased I could access physiotherapy at my surgery. The physiotherapist was excellent - very caring, good identification of the problem and helpful treatment. Just need to continue with exercises now.
GP surgery review: the-orchard-surgery
Title: Good experience
Rating: 5 out of 5
Visited: October 2022
The specialist was very good 
- had look at back issue and gave the root cause 
- texted over excercises to try for the next 6 weeks eradicate root cause 
- pain killers to be collected from chemist 
Recommend if no improvement to see physio 
Very efficient service
GP surgery review: the-orchard-surgery
Title: Busy but good practice
Rating: 4 out of 5
Visited: October 2022
Flu and Covid jabs appointments well organised. I haven't used other services lately. A little unhappy during lockdown due to being unable to see doctors face to face, even after restrictions were lifted...I am deaf and masks are very difficult for lipreading. We need more doctors and medical staff!
GP surgery review: the-orchard-surgery
Title: Friendly practice
Rating: 5 out of 5
Visited: October 2022
Have managed to get appointments when needed, maybe after some trying to get through on the phone. Staff have always been friendly and professional
GP surgery review: the-orchard-surgery
Title: Great experience
Rating: 5 out of 5
Visited: October 2022
I kept forgetting to call and book a smear test/finding time to get off work. I received a text on Wednesday sending me to a link to book on either Saturday and Sunday which was perfect. The nurse was very informative and made me feel very at ease and comfortable.
GP surgery review: the-orchard-surgery
Title: Good surgery
Rating: 5 out of 5
Visited: October 2022
Efficient friendly and fast clear areas for making sure all patients were able to socially distance. Online booking for appointment worked well.
GP surgery review: the-orchard-surgery
Title: Brilliant service from friendly staff
Rating: 5 out of 5
Visited: October 2022
Needed a flu jab, booked easily at reception
Came along and very well organised, in and out in five minutes!
Thank you for providing a friendly service in these busy and difficult times.
GP surgery review: the-orchard-surgery
Title: Well organised
Rating: 4 out of 5
Visited: October 2022
Had a flu jab today at the orchard surgery. Very pleased with how it was organised. Check in worked well and no delays for the appointment time. The nurse was thorough and helpful.
GP surgery review: the-orchard-surgery
Title: The Orchard Surgery
Rating: 5 out of 5
Visited: October 2022
Had gone for my Flu jab all very organised and also was a relief as could use weekend for getting my Flu jab. The nurse also was fast and polite
GP surgery review: the-orchard-surgery
Title: All as arranged!
Rating: 4 out of 5
Visited: October 2022
Flu jab appointment made (although long hold on phone)
Lots of availability, and at the nearby surgery.
Attended very slightly early, seen and jabbed straight away by friendly efficient staff
GP surgery review: claremont-holyport-surgery
Title: Lovely receptionist
Rating: 5 out of 5
Visited: January 2023
so I am so happy that I am a patient of this surgery. I went in for my appointment and was asked to hand in my blood pressure reading which I didn't know how to do the lovely new receptionist at Claremont, the lovely receptionist helped me do my blood pressure reading and sensibly dealt with a long cue. May I just say how much maturity she had whilst patients were shouting at her and the way the receptionist dealt with everything, a true star.
GP surgery review: claremont-holyport-surgery
Title: kind genuine receptionist
Rating: 5 out of 5
Visited: January 2023
Claremont receptionist are lovely especially one who has started, mature and sensible had an appointment and had a prescription query and dealt with it and helped me after I came from my appointment. Claremont you have a truly hardworking receptionist truly special. very bright and always ready to help. willing to apologise when things are wrong and works to find a solution, the receptionist is very helpful. doesn't let rude patients get to her and works hard when the practise gets busy. over ten years of being a patient at this practice have never saw such a efficient and lovely receptionist, Claremont knows who it is dont lose someone so amazing. has made a true impact on the surgery. Knows how to deal with utterly rude patients and thats what's a part of the job,
GP surgery review: claremont-holyport-surgery
Title: Excellent GP practice.
Rating: 5 out of 5
Visited: November 2022
I submit this review to resonate my experience at the GP practice having received excellent medical and nursing care to aid post-op mobility and promote recovery.
My experience also acknowledges the support and 'duty of care' from all the patient services within the GP practice including medical advice, prescriptions, Reception/telephone enquiries and referrals to other Health Care professionals in order to maintain my health and well-being.
GP surgery review: claremont-holyport-surgery
Title: Efficient and professional
Rating: 5 out of 5
Visited: October 2022
Good experience on wait time and the thorough consultation and next steps clearly explained to me. Full check of condition and now a referral which is promised inside 2 weeks
GP surgery review: claremont-holyport-surgery
Title: Effective e-consulting
Rating: 5 out of 5
Visited: October 2022
E-consulted for treatment for sinusitis based on my past medical history seeking antibiotics. Dealt with quickly  remotely and treatment is proving very effective. Thank you for confidence and skill to prescribe remotely, really appreciated
GP surgery review: claremont-holyport-surgery
Title: emergency appointment
Rating: 5 out of 5
Visited: September 2022
Today I made an emergency appointment to see a doctor, the doctor I saw today who I’ve seen before was fantastic and the service was agin to a very high standard. Also the receptionist that dealt with me on arrival I would like to add was outstanding which is why I felt I would like to leave a review. Taking into account we are still dealing with this awful pandemic, the service was the best I’ve received at the surgery. Thank you very much.
GP surgery review: claremont-holyport-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2022
A patient there for over 20 years.All staff kind and helpful . I have needed nursing treatment for many months on 2occasions and always felt treated with kindness and dignity. I have had type 2 diabetes for20years  and monitored by same nurse specialist with good continuity of care and easily approached.  I am sure there must be stresses and shortages but these are not apparent to me as a patient and it feels a happy practice which I am grateful to attend when necessary and I would recommend it .
GP surgery review: claremont-holyport-surgery
Title: Supportive practice
Rating: 5 out of 5
Visited: July 2022
Due to an ongoing health issue since the beginning of the year - I have contacted the practice regularly and have been treated with kindness and support and efforts to help me from all staff and doctors. Much appreciated
GP surgery review: rosemead-surgery
Title: Best Practice in England
Rating: 5 out of 5
Visited: October 2022
Called surgery at 8, Doctor called me at 8.30 and I got an appointment for 10. Very professional and polite, explaining everything. We are extremely lucky to have such a wonderful surgery staffed by the best. Long may it last. Thank you
GP surgery review: rosemead-surgery
Title: So impressed!
Rating: 5 out of 5
Visited: October 2022
With all the press reports about the difficulty in contacting a GP, I was initially annoyed at being diverted to econsult. But it was actually so much easier to write down my symptoms than to recite them face to face. But better, within six hours, I had received a phone call back, tests had been arranged, and a prescription made and communicated to the local pharmacy - and all essentially from the comfort of my own home. Particularly in the light of all the adverse press comment about the NHS - I am staggered by how efficient is Rosemead Surgery.
GP surgery review: rosemead-surgery
Title: Amazing Practice
Rating: 5 out of 5
Visited: September 2022
This surgery is by the far the best I have had. Amazing doctors who listen and care. Lovely to talk to. All appointments, phone consultations or face to face are handled with such care. Reception staff are welcoming, helpful and kind. Thank you to all the staff for your hard work. Could not recommend this surgery enough.
GP surgery review: rosemead-surgery
Title: Very good experience
Rating: 5 out of 5
Visited: August 2022
Lovely kind professional reception staff - can't recommend them highly enough. The doctor is great - patient centred, warm, kind and follows up patients.  Now, also  a super physician associate who was thorough and professional, and had a warm manner.   A big thank-you.  Perfect Surgery.
GP surgery review: rosemead-surgery
Title: Brilliant practice with caring staff
Rating: 5 out of 5
Visited: May 2022
My experience on this and previous occasions has been absolutely wonderful.  I’ve used the eConsult options and have had callbacks within a couple of hours.  These have then been followed up with any necessary visits to the surgery etc.
The doctors and other staff have been brilliant, caring and efficient.
Would highly recommend this practice as they provide exceptional service.
GP surgery review: farnham-road-practice
Title: Unobtainable
Rating: 2 out of 5
Visited: July 2022
I receive a request to arrange a health check, the spend varying amounts of time over various days phonong to make an appointment.
Lost count of how many times after waiting varying lengths of time, up to 15mins on occasions, only for the phone to be answered and then put down ending the call.
E-mailed them with similar information provided here and three days later havent heard anything back.
My wife who works in the NHS is now investigating alternate surgeries.

This ia a massive practice within Slough and clearly have hoovered up as many patients and introduced as many services as they deem suitable to reap the financial benefits the NHS offer them, but what good if there working people with commitments cant even contact them to make an appointment or have their complaint heard.

Avoid, for the sake of your physical health and mental health if of an anxious persuasion.
GP surgery review: farnham-road-practice
Title: Still wating for Ultrasound with correct specialist
Rating: 1 out of 5
Visited: June 2022
I am fast loosing trust in NHS healthcare and I work in that field.
1. GP forgot to request meds, also failed to refer me to the right radiologist. So I had to retrace and wake the GP up.
2. Radiologsts appointments were complete waste because GP failed to let radiology know what they were supposed to be examining and why.  The Ultrasounds will have to be rebooked with another GP and a clear note made as to why they are referring me.
GP surgery review: farnham-road-practice
Title: Good Service
Rating: 5 out of 5
Visited: March 2022
I have had very good service when calling the practice. they are polite and helpful and the doctors are kind and sympathetic.
GP surgery review: farnham-road-practice
Title: Excellent practice, caring and attentive staff
Rating: 5 out of 5
Visited: February 2022
I've only moved to the area 6 months ago but have had several health issues these last few months. Whether an econsult or phoning in, from admin staff to Dr's everyone has been so helpful, kind and attentive. I get quick responses and follow ups and I know I'm in good hands.
GP surgery review: bartlett-group-practice
Title: Difficult to get hold of someone
Rating: 2 out of 5
Visited: December 2022
Since December I had an infection and tried get an appointment to be seen. Often the phone was cut off, call back never worked. Finally in January I ended up with a receptionist on the phone. I explained to her about my symptoms and that they had gotten much worse over time and were debilitating by now. She then offered me an appointment for 4 weeks later. At that point I broke down crying as I couldn't wait that long and told her so. She then said that if I felt it was urgent I should call 111, but that to her opinion it wasn't. I could hear the eye roll, her tone was unprofessional and upset me even more. 
I subsequently phoned 111 and they concluded that based on my symptoms it was urgent, so they arranged for me to see the GP the next day who then ended up giving medication, which unfortunately only temporarily did the trick, likely because I had been walking around with the infection for so long, so I'm back again trying to get hold of someone. Not sure how long it'll take now.
GP surgery review: bartlett-group-practice
Title: Bad experience!
Rating: 2 out of 5
Visited: October 2022
Myself&mother have been trying to book an doctors appointment for over 2 weeks now for my 72 year old grandad, who is now struggling to walk due to not seeking medical attention from his doctors! Every time we select the “call back” options, we never get a call back. Or if we stay on the line, we get cut off because of too many people on the line. Then if we try again later like they recommend on the line, they can’t take no more appointment! 

Tried doing an online consultation but can’t finish that properly as my grandads symptoms are so severe - we got told to call the practice! 

Very poor in my eyes!
GP surgery review: bartlett-group-practice
Title: Admin nightmare
Rating: 1 out of 5
Visited: September 2022
Rang to speak to a GP and pressed for a callback as long waiting time. Nobody called me but after 2.5hrs I received a text saying surgery had tried to call me ( I hadn’t received a missed call and it’s the second time this has happened and after checking yet again, they do have my correct mobile number. ) 
Message read that if I called back I would be a priority so I called and waited for 6 minutes in a queue as caller no. 1. 
When I got through and explained I was informed there was no record of them texting me at all to say to call back. They had also reached capacity that day so if I wanted to speak to a GP could I call the surgery tomorrow ??!?! I was pretty upset by then but I did not say this to the receptionist as it is not their fault. It’s the system and it’s not effective. 
Since then I have had an appointment and was promised an email explaining some exercises to improve my condition. 5 days later I still have not received a thing. 
This morning I received a mobile text to remind me of an appointment that I should attend next week for a blood test that is actually for my husband. Nothing to do with me. He has his own contact number.  I feel as though this is a merry go round of errors that is so disappointing. I used to love my GP surgery but now I dread phoning.