janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: dashwood-medical-centre
Title: They make it nearly impossible to get an appointment
Rating: 1 out of 5
Visited: January 2024
Their website says under the appointment sections to call this number between 08:00 and 18:30: However, that's not the complete story, once you get through to God, sorry the receptionist, you are told to ring back the next day at 8 am, whereby you join a queue for available places, as the surgery has upwards of 12,000 patients you have little to no chance of being in the first few lucky callers to get an appointment.  This setup appears to be detrimental to the patient, as no risk assessment of the patient's needs is undertaken, it's a simple lottery of the fastest callers first...

The website also has a link for online bookings! This is just false, following the link takes you to the NHS site which states this GP surgery doesn't accept online bookings.

It's no wonder A&E are under so much strain when it's almost impossible to get a GP's appointment...
GP surgery review: dashwood-medical-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: July 2023
I had a face to face appointment with the dr this morning. She spoke to me with feeling and empathy. She did not rush me when I was explaining my symptoms. I felt listened to and very relaxed.The dr was sympathetic and spoke to me with kindness and asked relevant questions to gauge a diagnosis. 
She referred me for a blood test and an X-ray. 
I went to the reception to book the blood test and the receptionist said there had been a cancellation and I could have it in 10mins. Fantastic!!
While I was waiting I went online to book my X-ray and got it for the same evening. 

I appreciate that this may not happen again and it was right time right place.However, what a fantastic service, great staff, that are all trying their best in a difficult time. Well done.
GP surgery review: dashwood-medical-centre
Title: Wrong Information
Rating: 3 out of 5
Visited: January 2023
Please can the online information you provide be correct?  I needed to drop a form into the surgery, and I checked online to see if you were open.  It told me you were open until 8pm, so I have just been round.  Unfortunately you were closed, but it's only just after 7pm.
GP surgery review: dashwood-medical-centre
Title: Helpful staff
Rating: 3 out of 5
Visited: January 2023
Even though the wait times on the phone are long and appointments are not readily available when they are needed, the staff you do speak to and see are always patient, helpful and respectful. The staff have been able to signpost me as to where to seek help and who to contact. Following exploring further contact within the surgery I have felt supported and have begun to find a resolution to the issues I’m experiencing. The surgery is sadly understaffed and the staff who remain are navigating a complex and challenging time and staff at Dashwood are doing your best to navigate it.
GP surgery review: dashwood-medical-centre
Title: Just gets worse
Rating: 1 out of 5
Visited: December 2022
It took me 15 mins and 35 attempts to get into the queue. At which point I was 15th in line and sat in that queue for another 29 mins to actually speak to someone to find out that they have absolutely no spaces left.  I never call the docs it’s my absolute last resort because of this. They just seem to be getting worse each time. All I do online says ‘consult your doctor’ before doing anything… uuuurrrmmmm… what doctor is that??? Because I can’t get hold of one!
GP surgery review: dashwood-medical-centre
Title: This surgery just keeps getting worse
Rating: 1 out of 5
Visited: November 2022
First covid was the excuse which was believable for first year or so now it's just diabolical. You phone up either can't get in queue or you get in queue first thing only to be told no appointments. Then try to fill in econsult and yet still you can't get a face to face appointment or even a phonecall now unless you complain. Then they try to send you to urgent care. Basically putting all their problems on to the hospital. Disgusting and this an appointment needed for a child. Things need to change. The place is empty when we've actually been able to see a nurse. No one in there deserted apart from the receptionists
GP surgery review: dashwood-medical-centre
Title: Still can't get a GP appointment after trying for 5 days
Rating: 1 out of 5
Visited: November 2022
I called to ask for a GP appointment, after well over an hours wait in the telephone queuing system, I was told I could not be given an appointment over the phone and that I had to book one online.
I spent the next three days trying to book online, each time only to be met with the message that there are no available appointments to book online. Currently in the phone due again trying to speak to someone at the practice.
GP surgery review: dashwood-medical-centre
Title: Cannot get in touch with the surgery
Rating: 3 out of 5
Visited: October 2022
Just joint, they now I cannot use a phone due to my disabilities and my carer tried to phone but not wasting time not getting through at all for someone to answer. Dashwood has no email address on their website and I spent hours searching for an email address online and found two for Dashwood and around 10 for Louise Pilcher and all worked but got none reply. Practise manager left a message on mobile to phone back knowing I cannot phone. I emailed them to get an appointment. Are they not reading emails at all only phoning but what people like me have disabilities do? I put on the registering form email only. Do I get avoided due to my disabilities what I had before in another surgery. If Dashwood reads that can you email me so I can email back to you.
GP surgery review: dashwood-medical-centre
Title: inaccessible
Rating: 2 out of 5
Visited: September 2022
Called at 7:59 a.m Closed. Called at 8 a.m. -our receptionists are all busy and the queue is full.  It's easier to win the lotto than to make an appointment to see a doctor. Call later and - there are no more appointments for today.
GP surgery review: dashwood-medical-centre
Title: GP not calling or reviewing my sick note.
Rating: 0 out of 5
Visited: September 2022
I’ve had a sick note that ended on the 6th. I applied to have it extended, I was told it would be reviewed and resent to me. I missed a call from the doctor (I wasn’t told to expect one) and they left me a voicemail saying I’d have to rebook. I called and booked an appointment for today (the earliest available!) and got the date in writing from the reception team to expect a review, but again. I’ve heard nothing.  
I don’t know what to do. I have to go to a disciplinary meeting at work now because of this and it isn’t my fault.
GP surgery review: east-cliff-medical-practice
Title: Great Practice
Rating: 4 out of 5
Visited: August 2023
I find the receptionists very helpful while doing a difficult job. The call back system is a good idea. I saw one of the senior nurses who was able to diagnose and prescribe following a thorough examination and explanation of the condition.
GP surgery review: east-cliff-medical-practice
Title: Disappointed
Rating: 3 out of 5
Visited: May 2023
I find this surgery  has drop in standard  .  Some staff are rude . And you can not even get appointment when you are ill . Ringing is a nightmare  .so I just put up with how ill I can get . It no longer a family doctor senting letter to see if live where say you do .
Plus ask for your medical  record you have fill a form in .then they  don't read if you want paper copy ,or  sent  to your email  which I ask for was paper copy very let down . Let down I been at this surgery  for 39 year
GP surgery review: east-cliff-medical-practice
Title: The best Practice
Rating: 5 out of 5
Visited: April 2023
understanding, caring, feeling you have been listened to. professional in every way. Reception staff fantastic and such a clean surgery. The best surgery in Thanet. I feel safe knowing I am with such a caring practice.
GP surgery review: east-cliff-medical-practice
Title: Supportive services
Rating: 5 out of 5
Visited: March 2023
Thankyou to the lovely receptionist who ( Friday 17th March ) helped me with an urgent appointment and was seen quickly. Thankyou to the Doctor who saw to me also . Sorry did not get your names . 🙏
GP surgery review: east-cliff-medical-practice
Title: My mistake
Rating: 5 out of 5
Visited: January 2023
Having requested support by the NHS App the admin staff talking to  the GP and an 'emergency' appointment was made and the details sent to me. The mistake is I somehow read an old contact and got day, time, details, all wrong. I missed the  appointment they had all taken the trouble to arrange. But the practice resolved my error and the GP contacted me. There are many details  but I just need  to say a big thank you  to Admin and to the GP for really going above and beyond. Thank you.
GP surgery review: east-cliff-medical-practice
Title: Straight forward way to book an appointment.
Rating: 5 out of 5
Visited: January 2023
East Cliff surgery has a fantastic system in place for when you call to book in. Rather than waiting in a long queue on the phone, you can select to get a call back and not lose your place in the queue. It’s very efficient and doesn’t waste your time or your money whilst waiting on the call. Also the team are incredibly patient kind and compassionate. 

I also received fantastic care from the Physician Assistant who treated me and Reception team who are always very efficient.
GP surgery review: east-cliff-medical-practice
Title: Fantastic service
Rating: 5 out of 5
Visited: January 2023
Called my surgery at opening and got a call back within 10 minutes to book a consultation with a nurse practitioner. I spoke to her 30 minutes later and a face-to-face appointment in the morning. She, and the receptionist, were extremely friendly, efficient and knowledgeable. Prescription filled and follow-up tests booked in before 11am the same day. NHS at its finest.
GP surgery review: east-cliff-medical-practice
Title: Positive experience
Rating: 4 out of 5
Visited: December 2022
The new call back system at the surgery worked well today. Much more efficient and I was able to get through to reception much quicker without multiple attempts to even get connected. 
My daughter was seen in surgery today. GP apologised for wait when calling/greeting us. The GP was very, kind, patient and thorough with my daughter. She put her at ease during the appointment. She quickly built a good rapport with both my daughter and myself. 
The person on reception that I spoke to after the appointment was also very helpful with information regarding booking further tests. 
Thank you to all!
GP surgery review: east-cliff-medical-practice
Title: Very Great Staff
Rating: 5 out of 5
Visited: December 2022
All the staff i’ve spoken to have been incredibly kind and understanding. I feel incredibly heard and not judged. The doctors actually listen and try to help.
GP surgery review: east-cliff-medical-practice
Title: appointments
Rating: 2 out of 5
Visited: November 2022
to get an appointment at this practice is like winning the lottery. 
tried 3 mornings by phone then went to surgery to be told I can 
not book an appointment for a later date. What do you do
GP surgery review: newington-road-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: November 2023
Attended today for the surgeries joint Covid walk in clinic, after numerous invites and communication from the surgery this was the day that worked best for me. On arrival there was a small queue which went down promptly then I was shown to the nurses room. I was greeted by the practice nurse who has been there years and her assistant both with friendly attitudes. I was given my flu and Covid vaccinations and even offered a pneumonia jab! I was in and out within minutes, it was such a smooth, positive and pleasant (minus the needles!) experience and I can’t thank the staff enough for giving up their Saturday to care for their patients, and doing so with a smile on their faces! Well done, keep up the hard work!
GP surgery review: newington-road-surgery
Title: Very unhappy mother
Rating: 1 out of 5
Visited: October 2023
Have been chasing up Newington surgery for getting forms sent out for my 7 year olds occupational and physiotherapy I have called multiple times to be told they will chase it up we are now six months down the line still no forms and with the current colder weather my 7 year old is stuck indoors missing a lot of school due to severe pain.
GP surgery review: newington-road-surgery
Title: Hard working Practice
Rating: 4 out of 5
Visited: October 2023
I am the pharmacist from Newington Pharmacy.

Over the recent years Newington Surgery has undergone a number of changes. In my experience as a close colleague I have seen the struggles they have been up against. I have also seen first hand how hard they have worked to overcome these struggles in order to cope and meet the demands from the NHS and public. It will almost never be possible to always meet these demands but I can vouch for them to say that they try their best and patients care is at the heart of everything they do.

I wish them all the best for the future and have no doubt that they will continue to grow in strength and ability to cope under the immence pressure they are under. Keep up the great work!
GP surgery review: newington-road-surgery
Title: Trying to see doctor for literally... over a year
Rating: 1 out of 5
Visited: October 2023
I have now completely given up on trying to see a doctor... and completely lost faith. Have many issues that I've been trying for years to get resolved but, alas, it's impossible to get an appointment. This came to Head last week when I had a massive heart attack (something I strongly believe would not of happened had I been able to see a doctor at some point). 
After leaving hospital in Ashford I was told the medication I needed would be at pharmacy, sent from my GP. The hospital had already spoke to surgery staff and explained how important it was that the medication was received today. It was critical... this was to keep me alive basically... without I'm told I've no chance. 
Medication wasn't there an hour before pharmacy closed. It got to the point that the pharmacist physically had to go to the surgery and demand it herself... it wasn't even prepared. So without the assistance of the lovely pharmacist I would never have got the medication needed.  Despite the fact that the hospital had been onto the surgery all that day explaining how important it was that I received that medication that day. The worst part of this is that this was on a Friday... so without the intervention of the pharmacist I would of been without said medication for the weekend. In short, I would, in all probability, be dead now. 
I cannot believe that a pharmacist had to go and physically argue with the surgery staff to get the medication that I needed. 
I am so very grateful to the pharmacy staff. But I have completely lost faith in the surgery.  They are Just playing roulette with people's lives.
GP surgery review: newington-road-surgery
Title: Dreadful service
Rating: 1 out of 5
Visited: June 2023
Absolutely appalling. I was told I need blood test but told  be quicker to do at hospital so booked appointment took time off work went there only to find out doctors hadn't put it on system so had to ring surgery when got home get them to put it on now having to redo whole process again someone else could of had that slot . If that wasn't bad enough checked with receptionist my repeat prescription gone to pharmacy told me definitely had. It hadn't wasted 40 mins trying to sort it then took a further 2 days to get it sent by then on emergency tablets as couldn't wait any longer wasted
GP surgery review: newington-road-surgery
Title: Unsafe
Rating: 1 out of 5
Visited: April 2023
Virtually impossible to see a GP face to face. 
Telephone consultations do not always take place, even though they are booked. Left with known conditions untreated. Only plus side is the telephone lines which for months cut you off when speaking to reception or when you get to number 3 now seems to be fixed.
GP surgery review: newington-road-surgery
Title: Phone line
Rating: 2 out of 5
Visited: February 2023
I'm a carer for my partner,the wait on the phone is not acceptable,I was 8th in line 2 hours 20mins later I was 2nd but my call was cancelled at 12.58 because of lunchtime,so I went to the surgery to discuss this matter to be told there to busy to answer the phone,I was the only person in there and they have turned the ringer off on their phone,the receptionist was ignoring the phone saying she was busy,busy doing nothing,so if I was you I would just call 111 if you need a dr because the way things are at t Newington Road surgery things are bad and needs to improve
GP surgery review: newington-road-surgery
Title: Reception staff are the best I've ever dealt with
Rating: 0 out of 5
Visited: January 2023
I just want to say the reception staff are the best I've ever dealt with. Friendly helpful and cheerful. They make you feel comfortable
GP surgery review: newington-road-surgery
Title: Phone lines
Rating: 1 out of 5
Visited: January 2023
I get it might take longer to answer the phone, staff pressures increased demand etc. but why use a queueing system if it’s just a lie…

Called and started on position7…. 15 mins later position2 so then it just starts ringing 45 mins later it’s still ringing. Clearly I can’t have been position 2. Tried again started on 7th position10 mins later, position 2, the just rings for 20 mins. Just be truthful. And you will get a lot more understanding back
GP surgery review: newington-road-surgery
Title: trying to get an appointment
Rating: 1 out of 5
Visited: June 2022
have been trying to get appointment for last 2 weeks. twice got through at just after 8 ad twice got put on hold for over 10min only to then be told no appointments again today.really not good enough.
GP surgery review: summerhill-surgery
Title: Kind and caring
Rating: 5 out of 5
Visited: July 2023
I have called into this surgery twice this wk, first time my bp was high, I can not fault the treatment I got from the receptionist, she was so kind and caring, she said I was not allowed to leave until it had gone down. I had gone up about a rash on my leg she got me a e consultation. I then had a problem with my chemist they said I only ordered 4 things not 6 and again the receptionist text me the information to sort it. 
Receptionists get moaned at for doing there job, I have always had good treatment from all the staff at this surgery, I just wanted to say thank you because I have really felt poorly this wk and found how caring she was so thank you
GP surgery review: summerhill-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: April 2023
Can't get an appointment most of the time, finally managed to get a telephone consultation this week but the call never came. Feel as though I have no real access to the medical help that I need.
GP surgery review: summerhill-surgery
Title: Fantastic Receptionist Rude Doctors
Rating: 2 out of 5
Visited: March 2023
Receptionist was fantastic very polite and understanding about me not being able to answer the phone due to being at work at the time.

Doctor however was Rude and very non understanding about me being at work at the time.
GP surgery review: summerhill-surgery
Title: Professional and accommodating receptionists.
Rating: 4 out of 5
Visited: July 2022
I must admit after the practice yesterday with my partner, I couldn't fault both receptionists on the front counter, they were friendly, efficient and very professional in their approach. Well Done both of you! Majority of medical practices at the moment don't have a very good name but I think you counter balance the good with the bad. x
GP surgery review: summerhill-surgery
Title: Very efficient
Rating: 5 out of 5
Visited: June 2022
I was able to see Doctor on the same day . Telephone booking was handled very efficiently in a professional and caring manner. This continued throughout my Doctors appointment.
I also had a prebooked telephone appointment with the surgery Pharmacist which was excellent. All points were explained and discussed concisely and in an unhurried way which I very much appreciated. Being able to review and discuss and get up to date with my health care has left me reassured of the good practice at Summerhill Surgery. My thanks to them.
GP surgery review: summerhill-surgery
Title: Terrible
Rating: 1 out of 5
Visited: May 2022
Can't get an appointment . Ringing constantly every morning only to be told all appointments have gone. For some years it has been hard to get an appointment but now it is impossible. Although I am registered with this surgery I feel that I don't actually have access to a doctor. The doctors themselves are good but of no help to me if I cant get hold of one.
GP surgery review: the-grange-practice
Title: Useless practice
Rating: 1 out of 5
Visited: May 2023
Phone to get a appointment I did not know about the new system they have in place so just received text messages asking for more details about what is wrong to get a text back to say I don't need to see anyone and that I will get over it myself considering I am worried as I have pain in my throat and I have just lost my mother to cancer of the thyroid that should of been pick up in the blood test she was having think CQC sound have a look at this practice
GP surgery review: the-grange-practice
Title: They care and you matter.
Rating: 5 out of 5
Visited: May 2023
The diabetes nurse at this clinic that helps with my care is expectational, she really cares and is so personable. She has really helped me and has made a real difference to my care.
GP surgery review: the-grange-practice
Title: Great Helpful Responce
Rating: 5 out of 5
Visited: March 2023
My knee, back and my designated pharmacy have had problems over the past year or so, but despite that i have found the clinical staff and doctors at the Grange Practice Ramsgate to be very helpful 5star. Of course we all want an appointment today and the phone to be answered in 2 mins but there you have it..so do10,000 plus other people. I get the frustration when your caller no 7 but expect that and stick with it. Oh knee and back sorted, advice from staff re Pharmacy now sorted ..Top Drawer for me
GP surgery review: the-grange-practice
Title: Highly recommend this practice!
Rating: 5 out of 5
Visited: February 2023
I have recently registered with The Grange practice and I am really impressed with the level of care I've received.

The reception team have always been extremely helpful each time I've needed to speak to them on the phone and in the surgery.

The Klinik system seems to be working really well, having always been contacted via phone or offered a face to face appointment within a few days of filling out the online form. 

 The clinical staff I've seen have been efficient and really listened to my problems and views. 

Thank you to everyone at The Grange Practice for all your hard work, as a patient I really appreciate being able to access a GP practice that feels genuinely accessible and strives for the best patient experience possible.
GP surgery review: the-grange-practice
Title: Great Medical Staff
Rating: 4 out of 5
Visited: November 2022
I went for an appointment early today to see the nurse, the second time I have seen her for a Blood Test and all I can say is Thank you so much for your great sense of humour, your radio on in the background and for knowing what you are doing. A great addition to the Practice and made me feel so at ease with everything that I am currently going through. 

The Duty Doctor on 4/11/22 was outstanding too, made me feel heard and understood. 

Outstanding support from the physio, doctors and nurses since I joined and finally getting some answers to an ongoing issue that has been happening for months.