janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: stourport-medical-centre
Title: Great treatment for nervous patient
Rating: 5 out of 5
Visited: August 2023
I have a fear of having my bloods taken and my veins close up as soon as I’m a few minutes away from the needle going into my arm. As a result it’s always a painful and lengthy process while nurses try to find a suitable vein.
This time, upon my request my clinician went straight to my hand where the veins are more prominent and calmly distracted me whilst taking 3 phials of blood.
Even the sharp scratch wasn’t as bad and I couldn’t feel the blood draining out, which is another part of the process that usually makes me feel light headed. So a big thank you to the lady who treated me for her warm bedside manner and her professionalism!
GP surgery review: stourport-medical-centre
Title: Fantastic
Rating: 5 out of 5
Visited: August 2023
I came to the surgery today and had a smear .
The nurse was amazing, put me at ease . She talked through everything, and made sure I was completely comfortable.
Not a great thing to have, but made easier by her manner . Thankyou
GP surgery review: stourport-medical-centre
Title: Going out of her way
Rating: 5 out of 5
Visited: August 2023
After my mistake of forgetting to take the relevant forms for a blood test this HCA went out of her way to fit me in the next day for the tests required by the hospital within a few days. She saw me promptly and has an efficient but very friendly way of treating her patients which makes what could be an unpleasant experience into a bearable one.
GP surgery review: stourport-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: August 2023
Visited the Surgery today after speaking to a receptionist who sent me a link to ask for an appointment by completing a form online.
In less than an hour, I was offered a face to face with a GP.  
The doctor I saw was fantastic…I’ve seen him once before, he was kind, reassuring, thorough and can’t thank him enough.
Also saw a wonderful nurse too for an ECG.
As always, left the surgery feeling I had been listened to and un-rushed; sound advice too.
Thank you
GP surgery review: stourport-medical-centre
Title: Kind, friendly and professional
Rating: 5 out of 5
Visited: August 2023
The nurse that saw me was extremely kind and friendly. She helped me through my fear of needles, and the whole experience was pain free, I felt that at ease I thanked her for taking my bloods . Through the whole series of tests  she explained what she was doing and why and what the next steps would be. She truly is a credit to the NHS.
GP surgery review: stourport-medical-centre
Title: Impressed
Rating: 5 out of 5
Visited: August 2023
I have taken my Nan to several appointments at Stourport Medical Centre during Aug and I am impressed. I have interacted with 2 Drs a nurse and several staff on reception and all have been a pleasure to speak with. All staff have shown compassion, care and importantly the service is well organised. I am a patient at a surgery in Kidderminster and would happily transfer (if I could) to this surgery for the efficient service. I dread contacting my Drs, as it takes hours to get through and I've had appointments cancelled and mixed up. Thank you to the staff at Stourport for providing a pleasant, hassle free experience. The new centre also offers moderm pleasant surroundings.
GP surgery review: stourport-medical-centre
Title: Impressive practice
Rating: 5 out of 5
Visited: August 2023
I went in for a procedure that was performed efficiently and kindly by the nurse. My appointment was on time and she put me at ease, making the procedure painless and complete in just a couple of minutes. Very impressed with how professionally the staff at this practice work and how quickly I could arrange the appointment and be seen.
GP surgery review: stourport-medical-centre
Title: Lovely staff member
Rating: 5 out of 5
Visited: August 2023
Visited for a routine smear test, the nurse who took care of me was so unbelievably lovely and kind. She was extremely professional and made me feel very relaxed and comfortable. She was very accommodating and explained everything fully to me. I didn’t feel rushed or just a number. I feel like she went above and beyond, which is much appreciated during such an awkward appointment. :)
GP surgery review: the-church-street-practice
Title: Lovely doctor
Rating: 4 out of 5
Visited: February 2023
I came today 10/2/23 and saw the doctor in room 5 at 9am with my daughter. He’s was really nice and examined my daughter and explained everything in detail to me in a way I could understand. After being so worried the last few weeks, i now feel relieved and happy she’s been seen and he went through different things with me and what to look out for. Overall very happy with this doctor was a lovely man.
GP surgery review: the-church-street-practice
Title: Who do they see?
Rating: 1 out of 5
Visited: February 2023
I have tried to get an appointment to see any doctor about an urgent matter, but can't get an appointment until March for a phone call. 111 advised me to seek help immediately (ended up in hospital) with the same information that I gave on the online form to this practice. If I go online to check blood pressure results, the NHS website tells me to see a gp within 2 days, but I get a snarky texts reaponse or ignored when I try to get an earlier appointment. When they do call you for an appointment they don't give you chance to get to the phone before ringing off, and when you call back immediately you get attitude abiut missing the call. Its a disgrace
GP surgery review: the-church-street-practice
Title: Fabulous friendly service
Rating: 5 out of 5
Visited: January 2023
The staff at the surgery on the reception desk and on the telephone booking system went above and beyond to help me. Thank you so much.
GP surgery review: the-church-street-practice
Title: Extremely efficient
Rating: 5 out of 5
Visited: December 2022
Wanted advice on a Covid cough. Doctor gave suggestions on what to do in addition to cough medicine and to follow advice for one week. Any problems to contact again
GP surgery review: the-church-street-practice
Title: Very greatful
Rating: 5 out of 5
Visited: November 2022
Can I please take this opportunity to extend a sincere thank you to the surgery staff who provided me with terrific care and compassion (as usual) following a period of feeling unwell at home a fortnight ago.

The call navigator was a real delight on the day and so kind, which made a real positive impact on me.

The doctor whom I had not previously known, was just phenomenal.
From her candour delivered during my duty call, right through to her face to face consultation, she was caring, respectful, courageous in her conversation with me and most importantly she promoted my autonomy. It’s those little factors, all compiled together that made my contact with the practice a wonderful experience, triggering this contact.
GP surgery review: the-church-street-practice
Title: Patient and kind
Rating: 5 out of 5
Visited: November 2022
My daughter had to have her hpv there because she has allergies and extremely needle phobic , the two nurses that dealt with her were patient, kind and understanding , spoke to her calmed her down and got it done . Extremely grateful to them both for being so compassionate. For my daughter kindness made a big difference to how she now views injections .
GP surgery review: the-church-street-practice
Title: Vaccination
Rating: 5 out of 5
Visited: November 2022
Short visit for double vaccination ( flu and COVID). On time and efficient 
Thank you for being efficient
Would suggest an SMS reminder day or two before in similar way to appointment system
Thank you
GP surgery review: the-church-street-practice
Title: Lovely staff
Rating: 4 out of 5
Visited: November 2022
Been using this GP since we moved to Kidderminster and we've never had any issues. The nurses and Doctors are lovely with my toddler and make her feel comfortable to be examined, have her injections or flu vaccine.
GP surgery review: the-church-street-practice
Title: Incompetence
Rating: 1 out of 5
Visited: October 2022
After almost 2 weeks of experiencing extreme abdominal pain and being passed from pillar to post i decided to go private all I requested from my gp was a referral email to my private hospital of choice , I have since called daily to get this pushed through and still this has not been done , I am still in extreme pain , cannot work and cannot move forward without this referral,  I am also in remission from bowel cancer and really concerned this maybe linked to my previous operation,  in my view this is total incompetence by so called professional health care team , if I preformed this poor in my job I would be sacked
GP surgery review: the-church-street-practice
Title: Ok getting wory
Rating: 2 out of 5
Visited: October 2022
It takes weeks to get a appointment
Have to phone at 8 in the morning even then no one picks up the phone my nephew who is only 6 weeks old couldn't get appointment even though they are meant to see babies under a year old
GP surgery review: charnwood-medical-group
Title: Very good practice given the current climate in the NHS
Rating: 4 out of 5
Visited: July 2022
I dreaded calling the GP because of all the stories I hear. However, I was in a position where I needed to. 

The first thing that was helpful was that even though the phone queue was long, your position would be held and reception would call you back.

Next I was given a call back by a GP who was helpful and prescribed antibiotics over the phone.  Ideally, it would have been good to have a time frame in which they would call but this was not possible. This made it difficult when trying to work and I was not unwell enough to be off sick. 

I needed a second appointment but when I rang at 8am on a Friday there were no appointments which was a concern. However, I went through to reception anyway and explained what the problem was and they made me an appointment on the Saturday morning with a nurse practitioner which I was very happy with because they are able to prescribe. 

On Saturday morning I had a call from a GP who said she was calling to see if she could help me over the phone instead. She listened to everything and prescribed what was needed. Clear advice was given for if symptoms did not improve.

I have heard people complaining that they can't get to see a GP and that reception staff are difficult/rude. My experience of this surgery is that the reception staff were polite and helpful. I didn't need to see the GP, the phone call was enough. I know that had I needed to physically see one, I would have been given a face-to-face appointment. Personally, a phone appointment is much easier than attending the surgery.

I'm sure not all surgeries are great but I think Charnwood Medical Group are doing well given the current climate in the NHS.
GP surgery review: charnwood-medical-group
Title: Discriminatory
Rating: 1 out of 5
Visited: March 2022
Couldn't enter the premises. Despite wearing a lanyard advertising my exemption, even though we are well past needing to do this, I was discriminated against and told to wear a mask or leave. Absolutely disgusting behaviour
GP surgery review: charnwood-medical-group
Title: Excellent care in spite of difficult times
Rating: 5 out of 5
Visited: March 2022
I have had to contact the practice a couple of times in recent months. It can take a while to get through but the receptionist is efficient. I don’t expect her to be chatty etc she clearly has a lot of calls to get through. On both occasions recently the doctor has called back and then invited me in for consultation. I have felt listened to and well cared for. I am grateful for the investigations and follow up that was quickly put in place.
GP surgery review: charnwood-medical-group
Title: So very helpful
Rating: 5 out of 5
Visited: February 2022
Having sustained a puncture wound on a building site I required a Tetanus vaccination which became very confusing as it had been identified that I had no antibodies at all.
Both the nurse and the doctor involved could not have been more helpful and their attention to detail when organising a trip to the LRI A&E on a Friday evening meant that I was seen within minutes and on my way home in no time at all. Thankyou so much to everybody involved for making the whole process as slick as possible.
GP surgery review: dishley-grange-medical-practice
Title: Poor service
Rating: 1 out of 5
Visited: March 2022
I still cant believe we are using covid as a excuse not to offer appointments unless i ring up at 8:30 in morning then still having to wait nearly 40 minute on the phone , this practice requires alot better team or management as they are slow and poor at helping the patience which isnt good
GP surgery review: dishley-grange-medical-practice
Title: Very helpful staff
Rating: 4 out of 5
Visited: March 2022
Although it was difficult initially to get an appointment, the kind receptionist was very helpful. She spoke to her manager who realised how serious my situation was and this was very useful in my hour of need. The nurses at this practice are particularly good too.
GP surgery review: dishley-grange-medical-practice
Title: Needs Special Measures
Rating: 1 out of 5
Visited: March 2022
No appts. Long phone queues. Blood test cancelled. Dr rang back on incorrect number, so missed phone appt. Can’t get another appt. It is appalling and needs to be addressed by the senior management. Annual diabetic check ignored.
GP surgery review: dishley-grange-medical-practice
Title: Responsive receptionist at practice
Rating: 5 out of 5
Visited: March 2022
I had a delay in receiving medication via the NHS app. Went into practice and explained circumstances to receptionist. He was very helpful and assured me the meds would be sorted within the day. I am pleased to say they were sorted out via the GP practice and pharmacy within a couple of hours. Very polite, courteous and efficient gentleman dealt with this on reception.
GP surgery review: dishley-grange-medical-practice
Title: Woeful experience. Almost impossible to contact.
Rating: 1 out of 5
Visited: February 2022
Currently I'm #1 in their phone queue. I've been number one for an hour. I've since used the 111 online service, they said to contact your GP. The practice seems to be in terminal decline. After 5 decades with them it's time to find a functioning service.
GP surgery review: dishley-grange-medical-practice
Title: Almost impossible to get an appointment
Rating: 1 out of 5
Visited: January 2022
It is almost impossible to get an appointment at this practice, even for emergencies. If you call at 0831 (reception opens at 0830), the phone queue is full, so you can't even request an appointment. If you call later, all appointments have gone. The only slots available seem to be those bookable online, released on Saturday for two weeks ahead. The lack of appointments have led to multiple visits to the Urgent Care centre and private GPs at additional cost to the NHS and me.
GP surgery review: dishley-grange-medical-practice
Title: Is Human Life worth anything anymore?
Rating: 1 out of 5
Visited: January 2022
A strong Title? I don't think so. I have been a patient at this Surgery since 1978, but over the last 4/5 years its services have been on a sharp decline. Now everything is put at the door of 'Coronavirus'. It's extremely difficult to get an appointment or even a phone call. I managed to get a phone appointment where the Doctor prescribed some medication. That evening I went to the Chemist to collect it, but they hadn't received the prescription. When I managed to get through to the Surgery, I was told that the Doctor had forgotten to sign the prescription so it delayed for another 24 hours.
The next day I had another phone appointment which ended up with a referral to a Hospital of my choice. I waited 8 weeks or so and rang that Hospital to see if they had received my referral. They hadn't. I rang the Surgery, only to find out that it hadn't been sent.
It finally did get sent, only to find out after another 8 weeks that the referral was sent to the wrong hospital. At each time when I rang the Surgery I requested to speak with the Practice Manager but to date she hasn't had the courtesy or time to call me. So, after waiting all these weeks and months I continue to suffer in pain every minute of the day because, from where I am sitting, there is a distinct lack of care and compassion or even understanding. They haven't even got the time to say sorry!
In the meantime I am still on the list of a Hospital that I never asked for which the Surgery was going to correct, but hasn't yet.
Is this what our National Health come down to, or is it just Dishley Grange that is giving the NHS a bad name?
GP surgery review: dishley-grange-medical-practice
Title: Poor Practice
Rating: 1 out of 5
Visited: January 2022
I’ve waited one hour on the telephone this morning (from 8.30 to 9.30) to request an appointment with the gp, only to be advised by an automated service,  that I was 24 th in the queue and that all the gp appointments had now gone for the day. This problem has been ongoing at this surgery for the last two years and certainly  not just because of covid. I feel deeply sorry for the reception team who must have constant abuse from patients, as the long wait on the telephone and lack of appointments is so frustrating . The system clearly needs urgently reviewing, as it’s just not working. How many bad reviews does the practice need before management take action? I’ve re registered today at a different surgery, within 30 minutes of re registering at the new practice I had received a call from the on all gp and a same day face to face appointment. Really good care is out there, it just needs good management to get it organised.
GP surgery review: heath-lane-surgery
Title: Test Results
Rating: 3 out of 5
Visited: May 2022
I have recently had X rays on painful joints and would make the following comments.
I don't like the system of obtaining the results over the phone from a receptionist as I does not give the patient the opportunity to ask questions. You have to wait 5 weeks for the next doctors appointment to seek clarification. No mention is made by the receptionist who wrote the test results that she ultimately read over the phone.
The system of telephone call appointments is put forward as means of managing the workload. However the number of telephone appointments which have been taken (for the same problem) that have then been followed by a face to face appointment seems to indicate that the system is not operating. As an example I called the practice for severe pains in my hips and knees and explained that I could hardly walk. I was advised to take paracetamol. I explained that I had already been taking them but with no effect so I then had to make another appointment weeks later to see a doctor face to face, ie two appointments instead of one.
I have been with this practice for nearly 40 years but I don't see any improvements in the system. The above is a specific case of how I see the practice not operating for the best for the patients but there have been similar instances in the operation of the practice that tell me that some of the systems fall short.
GP surgery review: heath-lane-surgery
Title: Ready to give wonderful care.
Rating: 5 out of 5
Visited: February 2022
I walked into the surgery with a finger injury to book a appointment to have it looked at.  I was amazed to be seen immediately and have the injury dressed.  In the week following I was seen twice more to have it redressed.

I know of other surgeries where patients are waiting over 3 weeks just for a telephone consultation.  Being seen within 5 minutes of arriving at the surgery, at 6pm at night, I thought was wonderful care.  Thank you.
GP surgery review: pinfold-medical-practice
Title: Nurse
Rating: 5 out of 5
Visited: August 2022
I saw a lovely nurse at this practice for my blood pressure check up what can I truly say about her kind caring understanding loving and made me feel welcome I told her I don’t like being called sir or mr jones it’s just scott would highly recommend her but can’t post her name but I can’t wait to see this lovely nurse again
GP surgery review: pinfold-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: August 2022
Everyone we have have had dealings with at Pinfold Medical Practice has been very helpful and have given me excellent advice and support.
GP surgery review: pinfold-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: July 2022
Have had a worrying spot on my face & have seen GP today who's referred me to hospital. She was very thorough & reassuring & gave me lots of advice
GP surgery review: woodbrook-medical-centre
Title: Caring and Optimistic
Rating: 4 out of 5
Visited: September 2022
Although I could only secure a telephone appointment with a GP after trying to get through on the phone from 8am until 1015am the doctor phoned me promptly and took time to listen to my symptoms and prescribed medication which she explained to me.  I was very happy with the consultation.  The doctor was very reassuring and polite.  Thank you
GP surgery review: woodbrook-medical-centre
Title: Caring practice
Rating: 5 out of 5
Visited: August 2022
I received excellent care on my recent visit. My concerns were listened to and acted on quickly and effectively.
The Team are friendly and professional.
GP surgery review: woodbrook-medical-centre
Title: Great and quick support and care
Rating: 5 out of 5
Visited: May 2022
Great practice, always seen quickly.
Concerns are taken seriously and help, support and guidance given
GP surgery review: woodbrook-medical-centre
Title: Efficient
Rating: 5 out of 5
Visited: March 2022
The nurses have been seeing me for several weeks and are friendly and caring doing their best to keep me comfortable using their ingenuity for dressings that suit me. 
The only difficulty I find is The length of time it takes to get through on the phone in the morning should I need an appointment on occasions I have tried 25 times to get through, if lucky enough to have an answer there is no appointment left or time for a phone call
I have no complaint about the staff.
GP surgery review: woodbrook-medical-centre
Title: Caring practitioner
Rating: 5 out of 5
Visited: March 2022
I've had to call a number of times in the last month due to covid symptoms and post viral fatigue. From the moment the phone is picked up I've felt listened too and reassured. I've been at the practice for many years and always found it to be excellent.
GP surgery review: woodbrook-medical-centre
Title: Very caring practice
Rating: 5 out of 5
Visited: March 2022
Always well looked after, the reception, nurses and doctors are lovely. The phone system leaves a lot to be desired
GP surgery review: woodbrook-medical-centre
Title: Friendly Nurse
Rating: 4 out of 5
Visited: February 2022
Nurse was friendly and competent. Reception staff were good. Booking procedure was efficient. Phone was answered promptly.
GP surgery review: woodbrook-medical-centre
Title: Prescription
Rating: 5 out of 5
Visited: February 2022
I recently lost my medication and have had some personal issues that have made it a lot harder for me to attend the surgery. I expressed my concerns to the reception team, who managed to arrange for a new prescription to be sent to my pharmacy the same day. They were all extremely understanding of my situation and supported me through this stressful time. Couldn't ask for a better gp practice. Well done girls, keep going!