janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: helston-medical-centre
Title: Really rude receptionists
Rating: 2 out of 5
Visited: January 2023
I went in today to make an appointment for asthma nurse. The receptionist point blankly said I missed an appointment which I didn’t know I had. He said he doesn’t understand why I haven’t had phone service to receive texts when I told them  my situation they sighed and huffed, making me very uncomfortable, and persisted to say I missed an appointment, was talking to me in a very harsh tone, I told them I wasn’t currently living at home, and they persisted to say well you missed the Appointment, my mother yesterday had issues with this receptionist and was made to feel very stupid by them, we’re now considering switching practices because this receptionist keeps continuing to treat patients badly, when they’re not trained doctors themselves.
GP surgery review: st-keverne-health-centre
Title: Brilliant practice
Rating: 5 out of 5
Visited: May 2023
Dr's are brilliant, I really feel satisfied after a consultation that they will do the best they can as fast as they can for the patient.
Really thorough. Bless you all. Staff at reception also brilliant, you are all so patient with sometimes terrible rudeness and abuse. Thankyou all.!!
GP surgery review: launceston-medical-centre
Title: Increasing pain and unable to see my GP
Rating: 0 out of 5
Visited: December 2023
I had been suffering from pain in my Hip and leg so after nearly an hour on the phone lottery and finally getting an appointment in October and was seen by the surgery Physiotherapist who after a brief examination diagnosed sciatica and gave me details of a website for exercises after logging on I found exercises which I was unable to complete due to a failed Elbow surgery and Shoulder problems (which I'm already receiving physiotherapy at Launceston Hospital).  
Then a few weeks later, I was seen by A Doctor about my Heart complaint and again I mentioned my Hip Pain had Increased after an examination commented that my Bum muscles were tight, and referred me for physiotherapy. With the pain in my hip getting worse to the point of not being able to walk very far I again spent time in line on the phone for an appointment the receptionist was insistent that I had a callback appointment but after my persistence was finally given an in-person appointment in December with a different Doctor who prescribed me some very strong pain relief and x-rays which were done 2 days later.  
Today I was in town so I thought I would try and get a follow-up appointment. I went up to the receptionist to make the appointment once I had explained that I wanted to see the same Doctor for continuity of care and the receptionist said that there was an appointment in 45minutes but the other receptionist said that the appointment could not be issued, I explained that I wanted to be seen by the same Doctor I was told that I could not come into the surgery unless the Doctor requested it after a telephone consultation so I was given a telephone consultation for the first week of January. This will mean that the Doctor will not be able to examine me to see if I have more movement or less. I would have thought that once you are seen by a Doctor the follow-up would be an in-person one, as I have no decrease in pain and the painkillers are not that effective at reducing the pain for a sustained period.
GP surgery review: launceston-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: December 2023
What is going on with the NHS lately. You cannot speak with a doctor!! Firstly called the surgery, as I had a letter to speak to my doctor about blood test results, to which they said they had no appointments available. I then had to book in more bloods, due to part of my previous bloods being lost/unusable, clearly not handled properly! Was told to book an appointment to speak to a doctor then. Then to be told they still had no appointments!! So they then booked me in with Livi, after waiting 45 minutes for the doctor to call me, they cancel!! Absolutely ridiculous!!!
GP surgery review: launceston-medical-centre
Title: Absolutely rubbish
Rating: 1 out of 5
Visited: November 2023
I called at 830 for my 10 year old daughter and she is having chest pains, when I rang I got the option of a call back telling my my place in the cue will be held then il get a call back. I took this option then over an hour later I decided call give them another call ( went straight to number 1 in the cue) to then be told all appointments have been taken and now all she gets is a call from a duty doctor at some point today! Not impressed whatsoever
GP surgery review: launceston-medical-centre
Title: Outstanding pharmacy service
Rating: 5 out of 5
Visited: September 2023
Recently was switched to blister packs and cannot praise the blister pack pharmacist enough. Extremely helpful, managed my needs in a way that left me feeling heard and valued. Blister packs have changed my life and the service I’ve received from pharmacy is commendable.
GP surgery review: launceston-medical-centre
Title: Absolute Joke.......
Rating: 1 out of 5
Visited: September 2023
Called to chase a prescription, after 1.06 mins got through the call centre options, to have option to book flu vaccine or talk to patient advisor. Selected patient advisor...'hello we are currently busy, goodbye!!. 1 hour been trying, what a joke, but not funny.
GP surgery review: launceston-medical-centre
Title: No medication
Rating: 3 out of 5
Visited: July 2023
On 31st July I requested on line some medication like I normally do.  It's still pending.  Today I ran out of one of the medications.  A couple of weeks ago I had to chase up on some antibiotics for and infection Which started on the Sunday, the antibiotics arrived on the Thursday.  The infection having taken hold.  I realize last week you were short staffed due to sickness, surely you must have a back up plan when this happens and staff can be called in.
GP surgery review: launceston-medical-centre
Title: Felt misled
Rating: 2 out of 5
Visited: July 2023
Turned out what I thought had been a doctors appt was actually with a practitioner who didn’t tell me their role or that they weren’t a Gp. This information should be made clear
GP surgery review: launceston-medical-centre
Title: Great care
Rating: 5 out of 5
Visited: November 2022
I would like to thank my husband’s GP for his support and care since we registered earlier this year. We have been very impressed by his thoroughness and professionalism provided to a new patient with multiple health issues.
GP surgery review: launceston-medical-centre
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: October 2022
I’ve just started dealing with this surgery now I’m caring for my elderly father-in-law but don’t understand why it’s so hard to book an appointment.  He had an ECG last week and we need to see a doctor to discuss the result, plus various other questions he has.  We called in last week and were told to call at 8:30 in the morning to book as they can’t book advance appointments so I dutifully called this morning and queued on the phone for ages to be told the receptionist can’t book appointments, only the doctor can.  I now have to wait in all day with him until that call comes as the receptionist couldn’t give me a time window for when that call might be.  I’ve taken a day off work to accompany my father in law today, now I’ll have to book off another day and lose much needed income.  I don’t understand how a surgery can operate like this.
GP surgery review: launceston-medical-centre
Title: Disappointing service
Rating: 1 out of 5
Visited: October 2022
Trying to get a Doctors appointment and being told I can’t see a GP in person due to the fact I have more then one complaint, fact is if you could get access to a GP you wouldn’t have more then one complaint also what about those like myself that several chronic conditions. I have also been having problems getting my scripts which has resulted in me being without some of my medication for three weeks, medication that I’m not meant to just stop taking. 
I used to work in a GP practice for 12 years so fully understand the pressures the staff are under but I also know it doesn’t take 3 weeks to do a script if there was a problem for whatever reason then someone should have contacted me. Someone needs to take a good look at this surgeries systems because clearly they’re not working and patients are suffering. I would not recommend this practice to anyone and would advice patients if possible to register else where.
GP surgery review: tamar-valley-health
Title: Helpful & Friendly service
Rating: 5 out of 5
Visited: June 2023
On Thursday 8th June , I visited to Callington Pharmacy to resolve a
Medication query . The young lady on the front desk who dealt with my query was so helpful , understanding and quickly resolved the query. 
Would you please pass on to her my thanks and appreciation for all  her help yesterday afternoon, she is a good ambassador for Tamar Valley Health.
GP surgery review: tamar-valley-health
Title: Prompt and effective Service
Rating: 4 out of 5
Visited: February 2023
The practice provided a prompt and effective service in helping me regain my hearing, due to blocked ears. I recommend they continue offering ear wax clearance procedures and hope they offer micro-vacuum, which I understand is being considered by the GP’s. Well done to all the staff in maintaining an effective NHS Service.
GP surgery review: tamar-valley-health
Title: Service from the Callington Pharmacy
Rating: 5 out of 5
Visited: February 2023
Would you please pass on my thanks and appreciation to the one of the ladies who were on duty today 22nd February. She dealt with my query relating to a Medication request in a most helpful and understanding manner. Her warmth of smile at the initial conversation portrayed an indication of Wanting To Help.

Thank you 

Brian Jones
GP surgery review: tamar-valley-health
Title: Outstanding Primary Care
Rating: 5 out of 5
Visited: November 2022
I was recently seen by a Dr on Monday 7th Nov and this GP is everything you would expect of a caring, professional and first-class doctor. She was attentive, caring, thorough and even followed up the next day with a telephone call. She is a great credit to the NHS and the Callington Surgery and I only wish that every experience with the NHS was at this high standard. Outstanding Quality Care...Thank You John
GP surgery review: tamar-valley-health
Title: Pharmacy staff go above and beyond
Rating: 5 out of 5
Visited: August 2022
Due to complete failure by our designated local pharmacy I had to go beg doctors pharmacy for help. The gentleman I spoke to was amazing and so helpful. He managed to help us and arrange it so my husband wouldn't run out of his medication by asking another towns pharmacy to deliver (I can't drive and am a carer so can't nip out without arranging cover).
I can not praise them enough, they were clearly extremely busy but he still helped us, (even though he didn't have too) I am as so greatful and I wish I had asked for his name so I could thank him properly on here.
An incredible person who has made the world of difference to this family today.
GP surgery review: tamar-valley-health
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
Over the last 33 years I have been in the care of the Tamar Valley health centre. I consider myself to be so fortunate to be cared for so well. 
Last Monday I visited and the receptionist , brought out of retirement, was fantastic. So helpful and efficient. Well done all.
GP surgery review: bottreaux-surgery
Title: Great staff
Rating: 5 out of 5
Visited: January 2023
The staff were great in helping  me arrange an emergency prescription as I was stuck 300 miles from home and was getting very anxious about it,so I would like to say thank you very much
GP surgery review: port-isaac-surgery
Title: Excellent nursing experience
Rating: 4 out of 5
Visited: March 2023
On 23/4 at approximately 2:00pm I visited  your Wadebridge practice to give a blood sample.
I don't know the young nurses name but only wish to say what a lovely professional young lady she was, happy, she obviously enjoyed her work. Not a mark on my arm no bruising where blood was removed. People are ready to complain but not praise when its due, I thought it only proper to give positive feedback for this young nurse, well done.
GP surgery review: port-isaac-surgery
Title: A chance to say well done
Rating: 5 out of 5
Visited: December 2022
Historically I've had a few reasons to call and question some of the service received from the practice however the care I have received from every single person (front desk through to doctors) with my recent illness that required hospitalisation has been nothing short of worldclass. I was able too stay in daily contact with the surgery and Dr's and when it was clear I wasn't getting better a swift and efficient referral was made for me to be hospitalised. This is the level of service I genuinely believe you strive to offer each and every time and I am so greatful to all of you for helping me at my time of need, you have all changed my opinion on the service and made me realise just how fantastic you all are. Thank you, thank you and thank you again. I shall not forget how well you have helped and treated me. I wish you all a merry Christmas and happy new year and can't commend you highly enough for your efforts in my care. Worldclass each and everyone of you.
GP surgery review: port-isaac-surgery
Title: Great surgery
Rating: 5 out of 5
Visited: November 2022
I went in yesterday to see the nurse for a blood test . I didn't have to wait long and the nurse was so lovely and friendly putting me at ease . She carried on talking to me while doing the test ,she knew i wasn't keen on needles and was done before i knew it . I want to give 5 star but wasn't sure where to put it
GP surgery review: port-isaac-surgery
Title: Great service
Rating: 5 out of 5
Visited: August 2022
Whilst on holiday I needed to contact a GP for a prescription for my baby. The receptionist and GP could not have been kinder or more helpful. I was very grateful for their help in a stressful situation.
GP surgery review: port-isaac-surgery
Title: Appointment system needs a complete overhaul
Rating: 3 out of 5
Visited: July 2022
Having left a glowing review when attending an appointment for my husband. I tried to make an appointment for myself as I had received a letter informing me of care for the over 75’s. I wish I could leave another glowing review but sadly quite the opposite! Absolutely impossible and far from satisfactory. Considering the age group it makes even more unacceptable but even a younger, more techie savy person would still fail miserably. Just appalling and so very disappointing and extremely concerning.
GP surgery review: port-isaac-surgery
Title: Very rude
Rating: 1 out of 5
Visited: May 2022
I visited the practice a week ago, with hindsight, perhaps I should have rung first but it was not easy to get through by phone and the online forms were a bit beyond me. As the surgery was only 10 mins walk from where we were staying, we called in. One of the reception team was extremely rude and really upset me. I wasn't really given the chance to explain I wanted a simple dressing which takes approximately 5 mins but was necessary to ensure infection had not set in and avoid sepsis etc. A most unprofessional and uncompassionate way to behave.
GP surgery review: port-isaac-surgery
Title: Access to GPs
Rating: 2 out of 5
Visited: February 2022
I'm sorry to say that it is becoming difficult to see a GP at this surgery.  The online appointments system is offputting and repetitive and I think acts as a barrier to people who do not like using the internet.  A simple phone call to the surgery would be much better. Then, there are more hoops to jump before one can actually see a GP; Generally, I prefer the see a GP not a para-medic. The system is designed to put up barriers between patients and doctors. This can't be a good thing.
GP surgery review: wadebridge-&-camel-estuary-practice
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: March 2023
I only joined the practice a few months ago and every time I try and book an appointment I am very frustrated. Today it took me an 30 minutes on hold (I tried twice yesterday but was told it I could not be connected due to a large volume of calls), only to be told there is no availability to book in advance. The alternative is to phone at 8.30 am and then be expected to take a call from the doctor within a 3 hour time gap that day. This is not always possible when you have work commitments. As a person with ADHD this makes an already stressful task even more stressful and results in me putting off seeing the doctor at all.
GP surgery review: wadebridge-&-camel-estuary-practice
Title: Great physio
Rating: 5 out of 5
Visited: July 2022
I had an appointment with physio and it was very good. I had everything explained in detail to me and exercises given which have worked perfectly. I now have no more pain in that area.
GP surgery review: wadebridge-&-camel-estuary-practice
Title: Lovely doctors, dispensary awful!
Rating: 2 out of 5
Visited: July 2022
The doctors are fab and I have never had an issue with any of them however the dispensary seriously needs a sorting out!! Never ever have my prescriptions ready on time, even if I come a week after they have said they will be ready they never are so end up having to wait a good 40 minutes for them to get it ready!! Horrendous! I only ever need one or two items per collection so nothing complex! They need a talking too or at least better time management!!!
GP surgery review: harris-memorial-surgery
Title: Not fit for purpose
Rating: 1 out of 5
Visited: March 2023
you can never get through on the phone.if you do it’s after waiting for up to an hour to then the phone is promptly put down on you so you have to start the process again .
messages are never passed onto drs and you have to chase them to get anything done .
there are never any appointments they just direct you to a&e.

all this along side the fact the dispensing of medicines is also a nightmare.
receptionists are rude .
this practise needs looking into !
GP surgery review: harris-memorial-surgery
Title: Bad bad bad
Rating: 1 out of 5
Visited: November 2022
Absolutely disgraceful service, I cannot put into words how I've been treated by this Shambles of a non existent caring service, they'll tell you anything usually lies! To get you off the phone that's if they bother to pick it up, prescription's are a nightmare that's if you get them at all, now you've got doctors that don't no you haven't even met you and they start trying to save money off the back of your illness/illnesses.. and I'm not talking a cold I'm taking about serious illness, if that wasn't enough.. the stress you go through all because they want that pat on the back. Half of the staff are so rude you end up learning there doing it purposely because they've taken on way too many people services are so stretched and there attitudes are so short.
GP surgery review: harris-memorial-surgery
Title: A practice to have confidence in.
Rating: 5 out of 5
Visited: February 2022
Having recently, in the last three months, joined Harris memorial surgery May I say how happy I have been with the care received. We are all very quick to criticise but praise should never be neglected. The doctors, nursing staff and receptionists have all contributed to what I think is a very professional organisation, thank you so much for all you have done for me.
GP surgery review: harris-memorial-surgery
Title: Don’t phone before 8:01am
Rating: 1 out of 5
Visited: January 2022
If you phone either 7:59 or 8am you will be in a que that does not exist!!! Make sure it tells you what number you are in the que often , if it does not hang up and ring again !! Wasted 20 minutes of a call! My partner phoned in a few minutes after me as I’ve been but in a non existent question before if you phone early.
GP surgery review: harris-memorial-surgery
Title: Part 2 of review
Rating: 5 out of 5
Visited: January 2022
To continue my review I now wish to offer my thanks to the nursing staff and the receptionists. We all have bad days and bad experiences but fortunately this has not happened to me as far as the surgery is concerned. I want to say that the nurses and receptionists have performed their duties admirably, I have been treated exceptionally well, greeted with a smile every time and made to feel very welcome, I thank them all.
GP surgery review: leatside-health-centre
Title: Poor menopause care
Rating: 1 out of 5
Visited: July 2023
If you have complicated menopause problems, you will have to fight to receive care (even though you don't have the energy or mental strength to do so), you will have to pay for a private specialist, and they will not fulfil the recommendations by the specialist, even when that specialist is from the uk's leading menopause providers newsonhealth clinic!
GP surgery review: leatside-health-centre
Title: Great once you get past the receptionist
Rating: 1 out of 5
Visited: July 2023
.... the Dr I saw today was kind and empathetic. The nurses were too when I've seem them in the past.  Today's receptionist was rude and dismissive. Seemed annoyed that I'd dare to interrupt her chat with other staff.
GP surgery review: leatside-health-centre
Title: Incompetent Receptionists
Rating: 1 out of 5
Visited: December 2022
By one of the doctors own admission the receptionist staff at this practice are incompetent.  It also my experience as well as others, even though all reviews are anecdotal I truly believe the majority of patients at this surgery would agree with my review.  

Not sending samples off.  Loosing results.  

Having to retake samples, doubling the time it should have taken. 

Upon calling for my 3 year old daughter who had a rash starting, dry cough and a temperature I was rudely cut off before even finishing my sentence. So I couldn't even get the symptoms out of my mouth before the unprofessional and rude receptionist told me "Sorry no available slots if you think its bad take her to hospital"... Wouldn't it have been at least courteous to listen to the symptoms.  

It says no available slots to register.  I would be surprised if that's still the case I can't be the only one trying to switch practices.  The only kind of practise the receptionists have at this surgery is malpractice.

On the upside I think the doctors are good.  But what use is a good doctor if the receptionists looses results, doesn't send tests off and won't listen to the serious symptoms of a 3 year old girl.

I'm utterly disgusted and embarrassed for them.
GP surgery review: leatside-health-centre
Title: No way to contact surgery
Rating: 1 out of 5
Visited: September 2022
I find it impossible as someone who works full time, to make appointments for routine screens or just to get hold of this surgery in general. The phone system is continually full and they ask you not to phone but to use the online system. I would much prefer to use the online system as this is easier if I'm working. But the surgery close the online system from 3pm each day and it stays closed until opening the following day. It's also closed at the weekend. What's the point of an online system you can't use out of hours. After finally finding a time in my working day where I was able to complete the online form, 5 days later I still haven't had a reply so I still haven't been able to make my appointment for my screening that I need. I have since tried ringing but after waiting 15 minutes and still being told I was 12 in the queue I was unable to stay on the phone any longer (I was at work).
 Their phone system tells you if it's not urgent there's a delay of 4 weeks for them to be able to accept routine requests, which again, is not helpful if a patient is unsure how serious something could be.
 This is completely unacceptable, patients cannot ask questions, request medications or make appointments. Requests are not followed up, results are not sent out so you have to go through the painful process of trying to contact the surgery for your results all over again. This surgery is not meeting the needs of it's patients.