janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: fountain-practice
Title: Incredible communication and booking system
Rating: 5 out of 5
Visited: June 2023
I am very proud to be a member of the Fountain Medical Practice. Every time my family or I need to contact the doctors, it far out performs any other practice from family and friends. Instead of staying on the phone for ages at 8:30am, the online form is easy to fill in and the surgery will always get back to you in plenty of time. I feel very assured that if ever I need to contact a doctor or medical professional, I can get through to the team with ease and understanding. Thank you!
GP surgery review: fountain-practice
Title: Terrible / negligent
Rating: 1 out of 5
Visited: April 2023
The online booking form is usually  always closed and it’s impossible to get through by phone. GPs are still not seeing patients face to face and when booking online the  patient symptoms have to be stipulated which sometimes take several messages backwards and forwards to the receptionists who lack empathy. There is zero patient confidentially in this lengthy process.  Upon entering the surgery it’s empty, are the GPs prioritising private patients? Appointments are never offered face to face even when requested and a time is never stipulated for a
phone appointment - patients are expected to just to be on standby all day which is ridiculous. I think there is huge negligence concerns at this practice and the women’s health services such as menopause and smear testing needs to be improved significantly. It really is about time this surgery was properly investigated.
GP surgery review: fountain-practice
Title: Very Over Stressed
Rating: 2 out of 5
Visited: December 2022
Hopefully just my experience but would be useful to note other reviews.  Over the last couple of months difficult to make appointments with any doctor.  The online form is usually not available, neither is the telephone service.  The advise seem to be contact 111 or emergency service.  Neither is appropriate in my case.  I know there are some very ill people at the moment.  I just want advise about my medication.  Rang the hospital but didn't get anywhere.  Will try local pharmacist now.
Hope the usual splendid service will return to normal.
GP surgery review: fountain-practice
Title: Appointments still aren’t face to face
Rating: 2 out of 5
Visited: July 2022
The GPs are still reluctant to give face to face appointments, my child has a skin condition that keeps getting misdiagnosed however each time I make an appointment online requesting a face to face appointment I’m given a phone appointment with no allocation of an actual time. How can a skin complaint that’s getting worse be diagnosed over the phone and without seeing it? It’s also really horrible having to write down symptoms on line in order to make an appointment knowing reception staff are reading all about my medical concerns or symptoms.
GP surgery review: fountain-practice
Title: Reception and prescription help
Rating: 4 out of 5
Visited: May 2022
I would like to thank the lady on reception who helped me get my daughters prescription signed off. My daughter has type 1 diabetes and sometimes it’s stressful trying to get all the medication. People don’t realise how hard it is working in a GP surgery and how busy it is. I explained my situation and the lady on reception listened and made me feel calm. She sorted my medication issue and called me to let me know it had gone to the chemist. Thank you all for your hard work. People are always quick to comment on the negative and never the good!!!
GP surgery review: fountain-practice
Title: Great Practice
Rating: 5 out of 5
Visited: March 2022
Since lockdown appointments are online . It’s a well run , efficient service .  You don’t have to spend a half an hour in a queue first thing in the morning to get an appointment. You can send pictures of problem as well as a written description. You then get a phone call/ appointment/ prescription sent to chemist . You are given a time slot  . The whole process is so much better than pre pandemic. I have used this service about 4 times in the last year and on each occasion it has been extremely satisfactory.
GP surgery review: fountain-practice
Title: brillent sevice
Rating: 5 out of 5
Visited: January 2022
just to say a big thank you to all the staff and doctors at the practice for all your hard work at this very testing time for all of you my treatment has been first class regards of getting back to me and arranging things for me at the hospital  and the practice well done ,
the system you are using is working very well
GP surgery review: fountain-practice
Title: exhalant  practice
Rating: 5 out of 5
Visited: January 2022
well done every one at the practice the new system that is being used is very efficient and easy to adapt to thank you
GP surgery review: fountain-practice
Title: Amazing service
Rating: 5 out of 5
Visited: January 2022
Yesterday I sent a request to the surgery for a new prescription at 17.22 and then had a phone consultation with the doctor who sent my prescription to NIMA in Stoneleigh and I left the chemist a 17.45 having colected my antibiotics at 17.45. Is this a world record   Congratulations on your efficient system and service
GP surgery review: shadbolt-park-house-surg
Title: X-ray Done!
Rating: 5 out of 5
Visited: December 2023
Today I had a GP  appointment  at 8.10am, 
Sent for X-ray at Epsom Hospital at 9am(I went straight there from the surgery.)
Home by 10am! 
Very impressed with that.
GP surgery review: shadbolt-park-house-surg
Title: Can't make an appointment  ( no doctors )
Rating: 1 out of 5
Visited: October 2023
Tried to make an appointment and was told to phone back at 8 am in a few days , because they have no doctors ...really poor.
So I guess I'll just stay in pain and hope they might be more help then .
GP surgery review: shadbolt-park-house-surg
Title: Poor service
Rating: 2 out of 5
Visited: May 2023
The service has really deteriorated since covid. The appointment system is appalling - why have they stopped the online booking?  If you have a mental issue, this is not the practice to go to. The bedside manner of the doctors leaves a lot to be desired. There is no list of doctors on the web so it would be helpful to know who they are and when they are on duty. The only time I have had a positive experience is when I have seen a trainee doctor face to face. They have been thorough and very caring which is how it should be.
GP surgery review: shadbolt-park-house-surg
Title: Pointless surgery
Rating: 1 out of 5
Visited: March 2023
Arranged an X-ray through the surgery for a swollen and painful hand. X-ray at hospital went well. After 3 weeks called the surgery for results. Waited 1 hour 20 minutes to be told by a surly receptionist that no appointments available to discuss, doctors on strike following week and nothing wrong on X-ray although hand still swollen and sore.
GP surgery review: shadbolt-park-house-surg
Title: Dr did not telephone me
Rating: 3 out of 5
Visited: March 2023
Waited in vain from 7.30 until 22.00 for the doctor to telephone me. Had call booked for two weeks.
GP surgery review: shadbolt-park-house-surg
Title: Always ready to help
Rating: 5 out of 5
Visited: January 2023
I have been a customer of this practice for a few years now. I must say that the whole experience is great. The receptionists are always ready to help and really care about you. The doctors are amazing too! They are so kind and helpful and really care. My family and I are very grateful to this great practice . Thank you
GP surgery review: shadbolt-park-house-surg
Title: Ridiculous getting access to a doctor
Rating: 1 out of 5
Visited: September 2022
Hey.....had a blood test where the nurse said the doctor would only contact me if there were any issues. I actually work so don't have access to a phone at all times so missed a call. Rang back however nobody available, so I'm now wondering what the issue is? Apparently my next contact will be a phone call sometime between 8am and 1am or 2pm and 5pm on Wednesday 21st. I range the surgery to see if we could pin in a specific window, however the helpful as ever staff said that was the only option. Again I am at work so not really able to sit there monitoring my phone all day.
GP surgery review: shadbolt-park-house-surg
Title: Unattended reception desk at 12.05 pm
Rating: 3 out of 5
Visited: May 2022
No receptionist on duty at 12.05 pm and for following 10 minutes until I left. No other patients waiting and according to website the surgery lunch period is from 1.0 pm to 2.0 pm. Previous visit to surgery recently receptionist was occupied chatting to other staff in next room.
GP surgery review: shadbolt-park-house-surg
Title: great gp surgery
Rating: 5 out of 5
Visited: May 2022
reception staff are very friendly and helpful, bunch of lovely ladies. 
The Doctor went out of his way to call me for a serious issue although there was not any appointments left. 
admin will also go above and beyond to help,
thank you Shadbolt Surgery
GP surgery review: shadbolt-park-house-surg
Title: Too hard to get an appointment
Rating: 1 out of 5
Visited: April 2022
I'd love to tell you what the medical care at this surgery is like, but at 8:45 all the days appointments have gone. This is the second day of trying.
GP surgery review: spring-street-surgery
Title: Opening hours..?!
Rating: 3 out of 5
Visited: December 2023
We’ve had mostly good experiences with this GP when we’ve gone in, but whenever I try to call for an emergency appointment first thing in the morning, it’s next to impossible. Their website say they open at 8, google says 8:30 and the nhs website says 8:15. I’ve been calling every minute since 8am on the dot and I just get messages that it’s closed. Last time I waited until 8:30 and when I spoke to someone I was told all appointments were gone and to call right away when they open next time.  They really need to fix the information they’re putting out there. What time does this place open?!
GP surgery review: spring-street-surgery
Title: Phone wait times
Rating: 3 out of 5
Visited: November 2023
I understand the demand this time of year is very high however I fail to understand how I can be number 2 in the que for 15minutes at 5.30pm at night... it seems that no matter what time it is there seems to be issues.
GP surgery review: spring-street-surgery
Title: Very Good Practice
Rating: 5 out of 5
Visited: July 2023
Friendly, polite, helpful, receptionists.
Exceptionally professional nurses.
Caring and efficient doctors.
Overall organisation is excellent.
GP surgery review: spring-street-surgery
Title: Excellent patient manner
Rating: 5 out of 5
Visited: June 2023
Saw locum GP for diagnosis and pain relief. His manner was calm and kind made me feel at ease and did not rush me.
GP surgery review: spring-street-surgery
Title: Dissatisfied
Rating: 4 out of 5
Visited: December 2022
I have requested my continued prescription through Rickeys last Tuesday!!. Not yet arrived as you need to confirm that's what they told me. I phoned you today 19 in queue!
GP surgery review: spring-street-surgery
Title: Not enough appointments
Rating: 1 out of 5
Visited: November 2022
Have been trying to make an appt to seek advice from GP about my health problem fordays and they never seem to have free appointments. Have been ringing from opening time and by the time they speak to me there are no appointments. Why is spring surgery accepting more patient if they can't respond to the demand? My physical help problem is affecting my mental health and it's only getting worse because no GP can see me. I also don't think it's an emergency in order for me to go into A&E, but might just have to. It's driving me insane
GP surgery review: spring-street-surgery
Title: Locating prescribed medication
Rating: 5 out of 5
Visited: November 2022
Staff at the practice have been most helpful this week, when my pharmacy was unable to supply essential prescription medications. Practice staff provided useful advice and within 24 hours the problem had been resolved.
GP surgery review: spring-street-surgery
Title: Wonderful practice
Rating: 5 out of 5
Visited: September 2022
So impressed with my new surgery, today I messaged for antibiotics for a chest infection. Had my medication within 5 hours and a check up call to see if I had my meds and did I need a phone consult.
This is how a GP practice should be run.
GP surgery review: spring-street-surgery
Title: Best surgery in the area
Rating: 5 out of 5
Visited: June 2022
My sister and I registered at this surgery more than seven years ago.  The GPs have always been approachable, helpful and efficient.  The Reception staff do everything they can to assist even when under extreme pressure.   The nurses are friendly and ready to offer advice but will refer you to a GP if necessary.  We have no complaints about the treatment we have received and would recommend this Practice to anyone wanting good medical care.
GP surgery review: st-stephens-house-surgery
Title: Wait a month for phone appointment, not called!
Rating: 1 out of 5
Visited: May 2023
Booked the earliest telephone appointment one month wait. Received 2 reminder text messages, but did Not get a call.
Very Frustrating
GP surgery review: st-stephens-house-surgery
Title: Frustrating
Rating: 1 out of 5
Visited: March 2023
Every time I call I am number 1 in the queue but wait for a long time to speak to someone. When I call for an appointment I am told there is a 3 week wait to just have a telephone appointment. The receptionists are lovely but I find the whole experience incredibly stressful. My problem is not urgent but is still worrying and I expect just a 5 minute telephone consultation with the week, not 3 weeks.
GP surgery review: st-stephens-house-surgery
Title: Exceptional reception team
Rating: 5 out of 5
Visited: December 2022
Over numerous encounters, I have found the reception/admin team to be extremely kind and helpful, always going above and beyond. They are highly professional and reliable and a real asset to the practice.
GP surgery review: st-stephens-house-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: August 2022
I recently moved to the area. I was so impressed with how proactive the surgery was in following up the previous care I had received and checking if I needed any onward referrals now I had moved. The dr I spoke with was kind, friendly and didn't make me feel rushed.
GP surgery review: st-stephens-house-surgery
Title: Great doctors when you can get to see them
Rating: 3 out of 5
Visited: June 2022
I'm leaving this review on behalf of a family member.  When they  can get to see a doctor the care is very good.  The doctors take time to assess the situation and prescribe or refer on accordingly.  However it is far too difficult, almost impossible to get to see a doctor in a timely manner.  My family member member has had situations where they have been told they would have to wait 3-4 weeks and only got an appointment when they said they would therefore go to A&E. 
Additionally when test results come back the doctors take too long to review them and revert back to the patient.
GP surgery review: st-stephens-house-surgery
Title: Rude receptionist
Rating: 2 out of 5
Visited: June 2022
As a cancer patient in remission I have found the doctors receptionist very rude and unhelpful so I am having trouble with a corn on the bottom of my foot I’ve never experienced one ever before I have done corn plasters ect was advised by the pharmacist to contact doctor to be referred to a podiatrist I have contacted GP and keep getting the same answers message as been sent  or can’t find anything to say I called keep saying call back in 2 days call back same thing not been sent call back 2 days been calling all week yesterday call back same thing so I told the receptionist I’ve been like this for a month now I am finding it very hard to walk on  and it is very painful all she said was she can send another message to the doctor call back in yes you guessed it 2 days so I told her that the surgery had gone down hill and don’t bother I went to A&E and there was a six hour waiting time I don’t think this is an A&E matter as they are more busy with real emergencies think the doctor should refer me as I’m on sick due to cancer but she tells me I have to go private when you can refer me on the nhs  not happy with your practice feel I have been  let down by you all
GP surgery review: stoneleigh-surgery
Title: As always happy to be a patient under their care
Rating: 5 out of 5
Visited: September 2023
Have recently been attending weekly to see the nurse who changes my dressing after an open wound injury. 

Was told if anything changed I needed to get it checked immediately. Rang at 8am & got an appointment for 9.40am that morning. 

My wound was infected , so antibiotics prescribed. 

As always I am very happy with the care I receive , which gives me confidence that I am being looked after. 

In fact the last three months , I have attended the practice so many times with one thing & another , not normal for me, but always feel I trust the staff looking after my well being.
GP surgery review: stoneleigh-surgery
Title: Lovely Practice
Rating: 5 out of 5
Visited: September 2023
The doctor was amazing, kind and friendly - very thorough and did not feel rushed. Sent me for X-rays same day and was genuinely concerned about my well-being. 
The receptionist was friendly and knowledgeable.
GP surgery review: stoneleigh-surgery
Title: Wonderful care
Rating: 5 out of 5
Visited: September 2023
I always feel listened to when I approach the surgery, and am treated with understanding and great care. As a result my condition has vastly improved. I have great confidence in all the staff, and this also adds to my well-being. Well done in these pressured times for the NHS.
GP surgery review: stoneleigh-surgery
Title: Good service
Rating: 4 out of 5
Visited: August 2023
I have had a number of appointments recently. GPs and other staff have been helpful and friendly. Referrals to specialists, and for tests, have been made where required.
GP surgery review: stoneleigh-surgery
Title: Very efficient Surgery - feel very lucky to have
Rating: 5 out of 5
Visited: July 2023
I called Monday morning and was given a face to face appointment at 9.30am that day. 
As usual received excellent care & attention , and felt listened to about my symptoms. After leaving the surgery, immediately picked up my prescription from the local chemist. What an amazing service. 
I feel very fortunate to be a patient at this GP practice , Doctors are very professional and receptionists are also very helpful. 
Even during difficult lockdown situations, their service was amazing.
GP surgery review: stoneleigh-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: April 2023
This Doctors practice is run very professionally. The receptionists answer the phone in a timely manner and are always polite, friendly and helpful.  The two resident doctors are very knowledgable and always listen to what we have to say.  They take the time to explain things and answer all our questions.  We feel very lucky to have them and would recommend them to any one looking to register with a new GP. Thank you for looking after us.
GP surgery review: stoneleigh-surgery
Title: Excellent and efficient
Rating: 5 out of 5
Visited: March 2023
We wanted to thank all the staff and doctors at Stoneleigh Surgery for helping to get out little girl better last week. We really appreciated their expertise, patience and kindness. Thank you!
GP surgery review: stoneleigh-surgery
Title: Responsive Practice
Rating: 5 out of 5
Visited: September 2022
When I have had to contact my GP, everyone from Receptionist to Doctor have been professional, polite, and focused on delivering care in a timely manner. I have been so impressed with how the Practice have looked after me.
Can't recommend highly enough.
GP surgery review: stoneleigh-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2022
I recently joined this surgery and cannot praise them enough.  From the time I registered, the reception staff have been very helpful and the doctor had been both highly professional and caring in her approach.  Following tests she recommended, she telephoned me with the results immediately, with ongoing treatment in place.  Excellent in every respect.
GP surgery review: stoneleigh-surgery
Title: Great doctor, great practice
Rating: 5 out of 5
Visited: June 2022
The doctor I see is always excellent. Very knowledgeable, and will always refer to a specialist if she thinks it necessary. She is also friendly and approachable, explains the diagnosis and the treatment, and takes the time to answer our queries. Recommended
GP surgery review: dapdune-house-surgery
Title: Shocking reception team
Rating: 2 out of 5
Visited: December 2023
It is impossible to book an appointment over the phone with this surgery. The reception team simply do not pick up the phone. Have attempted several times and always have to resort to emailing or going to the surgery in-person.
GP surgery review: dapdune-house-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: November 2023
I had the need to contact the surgery on a Monday morning. From the helpful receptionist to the locum GP with whom I had a face to face appointment that morning, the treatment I received was excellent. I have been a patient here for over 50 years, and whilst there have been many changes, it remains an excellent practice.
GP surgery review: dapdune-house-surgery
Title: Let’s hope you’re not unwell
Rating: 1 out of 5
Visited: September 2023
Went through automated appointment line, over 2 weeks for a phone appointment, then went through reception which was about 2 days earlier. Explained that it’s a serious issue, but not an emergency to be going to the hospital, but still no change in date. Absolutely ridiculous, no wonder people misuse A&E when you have to wait over 2 weeks for an appointment, start booking in advance for just in case you fall sick.
GP surgery review: dapdune-house-surgery
Title: Fantastic, well organised surgery!
Rating: 5 out of 5
Visited: March 2023
Could not fault the excellent service I received from dapdune staff and or Gp!
Telephone appointment made,kept,  great advice, able to upload photographic evidence of condition to get a prescription very easily. Other repeat prescriptions ordered at the same time and sent through to pharmacy close by.
All medicines were available for collection 3 days later,  extremely pleased with the service I received,  totally recommend!
GP surgery review: dapdune-house-surgery
Title: Outstanding practice
Rating: 5 out of 5
Visited: December 2022
I have been a patient at this practice for over 40 years and have always had very good care. This last year I have had a number of contacts with the surgery and every one, from the understanding and caring reception staff to the professional expertise of the clinical staff I feel very fortunate. Very timely and thorough investigations, follow ups, explanations and referrals have minimised anxiety. To know this surgery has your back health wise is such a comfort and I am very grateful
GP surgery review: dapdune-house-surgery
Title: The best practice by far
Rating: 5 out of 5
Visited: November 2022
I always get great  support  from the reception  staff doctors and nurses,this surgery is by far the best around especially  when you hear about long waiting for appointments  at other practices