janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-willows-medical-centre
Title: Commendable practice
Rating: 4 out of 5
Visited: October 2023
The Doctor is very welcoming interactive and gives listening ear. The environment is quite comforting as well. 
 Other hospital staff are very accommodating too.
GP surgery review: the-willows-medical-centre
Title: Friendly seevice
Rating: 4 out of 5
Visited: October 2023
The staffs were extemely helpful in connecting me with the doctor when I had informed them about my situation
GP surgery review: charnwood-medical-group
Title: Shocking!
Rating: 1 out of 5
Visited: September 2023
I had been trying for months prior to this to get a GP appointment to discuss my need for a referral without any luck or when I do get through told they are only taking emergency appointments.

After a trip to urgent care and then A&E earlier this week I was told to contact my GP to further discuss a referral and to book an appointment if the issues I went to A&E with persisted. Got through this morning after a long wait and was booked in for a telephone appointment for the morning which I have yet to receive into Friday afternoon. And not able to get through to reception to find out a time range for this appointment before I have to leave for work this evening.

I am very frustrated with this GP practice. I can never get an appointment and the one time I do manage, only after having had to go to A&E beforehand, I am still left for a lone period of time waiting and possibly having to cancel sessions at work (I work as a counsellor so cannot use my phone during sessions) to try and accommodate for my morning phone call having not taken place in the morning
GP surgery review: charnwood-medical-group
Title: Worst practice in the u.k ?
Rating: 5 out of 5
Visited: September 2023
Submitted online doctor call back request Monday a.m By 6.15 p.m on Tuesday heard nothing. Rang a number of times and receptionist said doctor had my request.
Even asked for a photograph of infected lump. I am 77 and do not have a smart phone.
When down this route as ringing at 8.00am will get you nowhere.
This practice is a disgrace.
GP surgery review: charnwood-medical-group
Title: Unable to get an appointment
Rating: 1 out of 5
Visited: August 2023
I was told to make a GP appointment if my symptoms worsened.
My symptoms got worse and I rang for an appointment.  Instead of booking an appointment the receptionist instructed me to use the online system and a GP would contact me the same day, they didn't.

I'm now in considerable pain, and still no contact from the GP.  The system is broken.
GP surgery review: charnwood-medical-group
Title: Shocking
Rating: 1 out of 5
Visited: May 2023
I have a child that has complex medical needs and cannot get an appointment at this surgery.  A senior partner has admitted that they have too many patients for the number of doctors they have. We end having to go to the local urgent care centre or A&E departments in Leicester or Nottingham because we cannot get an appointment at Rosebery.
GP surgery review: charnwood-medical-group
Title: Can't Get a Follow Up Appointment
Rating: 2 out of 5
Visited: March 2023
Following my latest Gastroenterologist appointment I need to review the ongoing symptoms and actions with my GP but can't get an appointment.  This is despite ringing at 8am every day for the last 4 working days.  This is starting to impact on my mental health.
GP surgery review: charnwood-medical-group
Title: Impossible to get and appointment & rude
Rating: 1 out of 5
Visited: February 2023
Been trying to get a future (2/3 days in advance) appointment since November for mental health concern as recommended by another mental health NHS service. Each time Iv called Iv been greeted by a rude receptionist that doesn’t even let you finish speaking or explaining what the appointments for or why it needs to be a future appointment due to work and not possible to do a same day appointment, for them to very rudely tell you it’s not something they do, you will have to call at 8am on the day and book an appointment, although when you do that bang on 8am all the appointments are gone?? How can they all be gone when Iv rang at 8am, been on hold less than a minute and yet all the appointments are gone? Not long been with the surgery after moving to the area recently and to be honest looking at moving surgery already! The place seems to be an absolute joke!
GP surgery review: charnwood-medical-group
Title: I cant get a follow up appointment to see gp after tests
Rating: 1 out of 5
Visited: February 2023
After having X-rays in Jan I couldn’t get blood tests till feb and now I’ve received a letter to make an appointment to see gp I can’t get one even though I ring every day I’m told it’s emergencies only and to ring back tomorrow it wouldn’t be so bad if I wasn’t in so much pain
GP surgery review: charnwood-medical-group
Title: Humanity.
Rating: 1 out of 5
Visited: January 2023
Visited Rosebury pharmacy to collect prescriptions for my partner with my 6 year old, had a little bit of a wait and my 6 year old needed to use the toilet. Went to use the toilets in the surgery whilst we waited and got barked at by the receptionist, apparently because we're not registered with the practice my child was denied use of the toilet. What had happened to people!! What happened to decent humanity and just being a genuine human being, absolutely disgusted......6 years old!!!! I used to be a patient here and I'm so glad that I'm not longer. Would they have refused and elderly person or disabled??? Appalled.
GP surgery review: charnwood-medical-group
Title: Fed up
Rating: 1 out of 5
Visited: November 2022
Third day in a row trying to get an appointment ,today got through dead on eight o clock for a recorded message saying all appointments gone! How the phone lines don't open till eight . This practice is getting worse by the day.
GP surgery review: charnwood-medical-group
Title: Awful
Rating: 1 out of 5
Visited: September 2022
Phoned at 8am, and was in a queue for 20minutes. I proceeded to request to be phoned back when my spot was available, that took 17 minutes. When I got the phonecall, I stated that all I needed was to speak to the doctor about my prescription as I am nearly out. I was told to ring back another morning as they were only on emergency appointments due to just giving out the last appointment.
GP surgery review: dishley-grange-medical-practice
Title: Telephone  Appointment
Rating: 3 out of 5
Visited: November 2023
Unable to get a  face to face appointment,  l was given a telephone appointment by the receptionist, unfortunately no time slot was given,  so l had to  wait by my cell phone because of poor reception, I waited by my phone all day from  8am until 6.30pm. But l did not get the phone call. Now l have to call the surgery for another appointment , not ideal has getting a appointment isn't straightforward. I don't enjoy writing this review but sometimes it is necessary to that this isnt acceptable and unprofessional
GP surgery review: dishley-grange-medical-practice
Title: I’m going elsewhere
Rating: 1 out of 5
Visited: May 2023
This surgery treats does everything possible to prevent patients accessing services. I had to go private to get HRT prescribed after being dismissed here. They prescribe bare minimum amounts meaning I run out of eye drops before I can reorder them online. I spend time every month chasing availability of meds. They regularly withhold your meds until they’ve reviewed them, then offer no option to arrange an appointment for this in advance. I have a full time job and other commitments I can’t always drop in order to make an appointment the same day. Other healthcare professionals locally consider it a notoriously poor surgery.
GP surgery review: dishley-grange-medical-practice
Title: Terrible experience
Rating: 1 out of 5
Visited: December 2022
Today it took 45 minutes to get through on the phone, which you can excuse with it being the first day after the festive break. However, this is common practice whatever time of year.
It is also virtually impossible to get an appointment at the village surgery, even for the elderly or vulnerable, or those who cannot get to the main practice in Loughborough.
Overall, the appointments are scarce and the general management at the practice appears poor
GP surgery review: dishley-grange-medical-practice
Title: Impossible to get an appointment
Rating: 2 out of 5
Visited: November 2022
This used to be a great Practice where appointments were easily obtained, this is sadly not the case anymore.  It is almost impossible to book an appointment and I've been trying for weeks.  Online appointments are never listed, there are never any to choose from in the future.  If you call at 8:30, its impossible to get through and if you do, the appointments have all gone for the day, the automated recorded message then cuts you off.  How are you supposed to get an appointment - it is very frustrating.
GP surgery review: dishley-grange-medical-practice
Title: Awful practice
Rating: 1 out of 5
Visited: October 2022
I checked in, after an hour I asked at reception why I hadn’t been seen and it turns out the staff had forgotten about me, I’d lost my appointment and they were really unhelpful.
GP surgery review: dishley-grange-medical-practice
Title: Outstanding service
Rating: 5 out of 5
Visited: September 2022
I would like to compliment a member of staff who went above and beyond for me and my family last night. 
Last night (6th September) I was asked by a member of my family to collect an important prescription. The pharmacy did not have it. I called Dishley Grange 10mins before they were due to shut to enquire about it. She said it had been processed but waiting to be signed by the GP which wouldn’t be done until the following day. I explained these tablets were important and vital they were collected tonight. She went above and beyond and spoke to the GP who did it for me. She didn’t need to go the extra mile but she did and it was appreciated massively by myself and my family member.
GP surgery review: dishley-grange-medical-practice
Title: Gone down hill
Rating: 2 out of 5
Visited: September 2022
The surgery has changed and the service has gone completely down hill. Notes don't seem to be put on the system and information is not being passed on correctly. The fact that you can see your dentist, go out etc but are not able to see a doctor is disgraceful. The fact that you are not given a time for a telephone consultation is another error the surgery is making. If you could give appointments for face to face then why can't you do this for calls?
GP surgery review: dishley-grange-medical-practice
Title: Poor service
Rating: 1 out of 5
Visited: September 2022
Rang up at 8.30, 15 times on Thursday and Friday but no appointments, Then rang up the same this morning and was told I had a place in the cue and would get a call back, at 10am I recieved my call back for the lady to tell me there were no appointments left. I was told to go to the walk in centre for a chest infection and all I needed was antibiotics!! I spent 4 hrs at the walk in centre. What is the point in having a doctors surgery at least at the hospital you are guaranteed to be seen, even if it does use all your day up. Dishley Grange is a complete waste of time and so is the whole NHS
GP surgery review: dishley-grange-medical-practice
Title: No chance of getting an appointment
Rating: 1 out of 5
Visited: August 2022
I was sent a text message asking me to book a telephone appointment, to discuss the results of a recent blood test. I tried for 2 weeks. I only got through 3 times, the other times I was cut off. On each of the 3 times that I got through, I was told that there were no more appointments for that day. After trying to get an appointment for 2 weeks, I phoned the surgery in the afternoon & explained that I had been sent a text message, asking me to book an appointment, which I had tried, for 2 weeks, to do, but I could not get an appointment. I explained that, as it was only a telephone appointment, I was more than happy for them to book me an appointment, at any time during the day, as I would be available to take their call. I was told, abruptly, they didn't do that & I would have to keep trying to make the appointment myself. After this I gave up trying to get an appointment, which they wanted me to have, but were unwilling to actually provide. A few weeks later I received another text message about booking an appointment. Once again, I phoned them & explained the situation & once again I was told that they don't book appointments. They have now stopped me requesting my usual medication.
GP surgery review: dishley-grange-medical-practice
Title: Disappointed
Rating: 1 out of 5
Visited: May 2022
After ringing for 3 consecutive days in chronic pain and asking to speak to a doctor i was told to put it in an email. Is this where we are now, leave an email and still be ignored !!!! 
There is no NHS anymore
GP surgery review: field-street-surgery
Title: Thank you
Rating: 5 out of 5
Visited: March 2023
The team at Field Street are often working under huge pressure, as with most GP surgeries, and face ever increasing demands from their patients. Today,  as with plenty of other occasions, I was treated with care, friendliness, understanding and professionalism. 
Many are quick to condemn staff and surgeries when they don't get what they want,  or perhaps because they do not understand what it takes to work under such pressure. The Nurses and reception team will always try to help you if they can and I just wanted to record my thanks for them doing so. I and many others, appreciate them.
GP surgery review: spinney-hill-medical-centre
Title: Frustrating Reception Experience
Rating: 1 out of 5
Visited: November 2023
Waited 30 minutes as the first caller, received no response, and then got disconnected. Disappointing lack of attention at the hospital reception. Improvement needed for better patient service.
GP surgery review: spinney-hill-medical-centre
Title: Excellent Doctors registered here
Rating: 5 out of 5
Visited: June 2023
My mum has always received excellent care from the Doctors at this surgery. The reception staff are kind and always happy to help. Thankyou. It's new phone line  helps reduce the stress from trying to get an appointment when calling at 8am
GP surgery review: spinney-hill-medical-centre
Title: Great Advice
Rating: 4 out of 5
Visited: June 2022
I was first heard by the doctor who gave me practical advice to follow according to my condition 

Also I did not have to wait to see the doctor 

The only downside was the Doncaster Road surgery has no lift and I had a hip replacement last year 

The staff at reception were also very helpful 

A big thank you to all at Doncaster Road surgery Leicester
GP surgery review: spinney-hill-medical-centre
Title: Great Practice Manager
Rating: 5 out of 5
Visited: June 2022
I am writing a review to express my delight at the change in personnel and service at this practice. My family and I have been registered with this surgery for over 30 years. Admittedly, there have been occasions when I have called in for an appointment and not receiving one and the frustrations relating to this. However, it is a commonly known and complex issue in primary care with regards to access. I had the pleasure of speaking to the new Practice Manager in passing at the practice, she was accommodating and took time to ask me and my mother about our experiences and was keen to take on board suggestions. The new telephone system that has been drafted in has made a massive improvement to overall satisfaction and has made it easier to get through to a receptionist. The reception staff are most of the time helpful and friendly and make me and my family feel at ease. The access and options to speak to different clinicians is also a fantastic addition. I was offered an appointment with a Physiotherapist for back pain and the advice and support offered was second to none. She also wrote me out a sicknote! I don’t usually write reviews due to the time and effort however I felt morally obliged to thank the practice for all their hard work during these difficult times. Hats off to the Practice Manager, doctors and all staff. Kudos!
GP surgery review: spinney-hill-medical-centre
Title: Brilliant Service
Rating: 5 out of 5
Visited: June 2022
Me and my family have been registered with this surgery for a long time. 

Things have been difficult with healthcare given the current circumstances with NHS, I only realised when taking a family member outside of Leicester to their GP appointment (again outside of Leicester) how brilliant this surgery is in comparison.

The GP's and most of the staff are very welcoming, very conscious of anxieties that come with visiting for personal health issues. Everything is always explained to me really well so I never leave feeling that I don't understand. 

I think this surgery does really well and does it's best to accommodate to patient needs.
GP surgery review: spinney-hill-medical-centre
Title: Excellent nurse
Rating: 5 out of 5
Visited: June 2022
Had appointment for smear and blood test. Nurse was very professional and put me at ease. 
She is very caring.
GP surgery review: spinney-hill-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: May 2022
Very welcoming GP with knowledge and expertise. He was able to diagnose my medical concern & provide the appropriate medication. Excellent service.
GP surgery review: spinney-hill-medical-centre
Title: Booking appointments
Rating: 2 out of 5
Visited: April 2022
Having called the surgery after being advised by the optition that something needed following up urgently for a child, was repeatedly told (politely, I must admit) that there were no appointments available. This happened over a number of days after having waited at least 25 minutes on the phone to speak to someone. The only advice given is to call at 8am the next day but after having done that for a few days, I don't know if calling another day will make a difference. At least offer the next available appointment instead of stating that nothing is available for the day or the foreseeable. I understand that people are just doing their job and the receptionist was very apologetic but that does not help my child and we often end up at an alternative surgery rather than our own which is disappointing. Also when trying to book online, page keeps on crashing or not loading so unable to book appointments that way either. Overall, not the best experience, and can't even comment on doctor's service because it has been a while since we actually saw one from this surgery!
GP surgery review: spinney-hill-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2022
Extremely happy with the service .
The GP and staff at the centre were more than helpful , courteous and informative.
  Cannot rate this practice highly enough . 
The GP took time to explain all necessary issues and medical diagnosis .
GP surgery review: desford-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: May 2022
The Desford Medical Centre provides villagers with an excellent service. The staff and doctors go 'over and above' to care for their patients and have all worked and still work extremely hard throughout the pandemic putting others first before themselves. I have visited several surgeries and this one is by far the best I have ever been to and the staff have been extremely supportive through some difficult times.
GP surgery review: heath-lane-surgery
Title: Sometimes lacking
Rating: 3 out of 5
Visited: September 2023
The arrangements for the mass vaccination of COVID and flu on 16th September 23 was appalling. The queues went all the way through the surgery an out round the car park. The waiting time on our feet was about 30 minutes. You should not expect pensioners to stand queueing all that time. The whole arrangement was unsatisfactory. The only thing in our favour was the weather. Please do better next time.
GP surgery review: heath-lane-surgery
Title: Difficult to get an appointment
Rating: 2 out of 5
Visited: May 2023
It’s extremely difficult to get through to the surgery, 30 minutes on hold for a cervical screening appointment to be told the next appointment they have free is in 3 weeks time, its frustrating trying to get a doctors appointment to work around my working hours due to me starting work before the doctors open and finish once the doctors close so trying to get doctors appointments for my days off or a break in the working day is impossible even if I do it a week in advance, it’s hard to know if they will have availability or not every time I’ve been in the surgery has been empty which is strange but 3 weeks for a cervical screening is ridiculous I hope they sort this out.
GP surgery review: heath-lane-surgery
Title: Empathy and support shown
Rating: 5 out of 5
Visited: March 2023
We recently had travel vaccinations with the nurse. Having a lifelong fear of injections I found the nurse to be incredibly supportive and empathetic. She listened to me when I explained how I needed her to handle me and my fear and she was great, did exactly what I needed without making me feel silly. 
This was a 5 star appointment
GP surgery review: heath-lane-surgery
Title: Unable to order my child's prescription
Rating: 3 out of 5
Visited: February 2023
My daughter has just turned 13. Her electronic prescription ordering account is linked to mine as she is a minor, to enable me to order her vital asthma medication. I have logged onto my account tonight and her details have been completely removed from my account, it has been unlinked so to speak from mine. Why??? I am now no longer able to order her medication for her. Why was I not informed that the practice were going to do this? How on earth do I now order her repeat prescriptions? If you are going to do this sort of thing, at least tell people so they can make other arrangements to get their children's medicines.
GP surgery review: heath-lane-surgery
Title: Very poor telephone service
Rating: 3 out of 5
Visited: January 2023
It is virtually impossible to reach this surgery by phone.  On numerous occasions I have been kept on hold for up to 20 minutes before giving up.  How on earth do they expect patients to contact them?  They give no email address and even if they did there are instructions on their website not to, and there is no facility or option to leave an online message.  The only sure way to speak to them is to go to reception in person which is extremely difficult when you have mobility issues.  When you do manage to get through the road blocks put in front of you, their patient care is usually good.
GP surgery review: heath-lane-surgery
Title: Receptionist
Rating: 5 out of 5
Visited: December 2022
Went to surgery to make a appointment to speak to Doctor at the Doctors request via a letter from him in November as I have just come out of hospital with Renal Failure, only to be told that I have to wait until January 5th for a call, (not that this request was of any importance) so booked this date
I then had to ring to speak to a diabetes nurse as I have been put on a cocktail of drugs which had sent my  blood sugars through the roof,only to be told I would have to wait 4 days for the next telephone appointment, I said to the receptionist I could be dead by then, to which she replied, if you are dead by then, I suggest you go to the LRI, to which I replied, it would be a bit difficult if I am dead. Fortunately the Diabetes nurse who is looking after me did ring, thank you for that. I cannot believe how rude some of these practice receptionists are, they need to be taught better people skills and given better training. Maybe if they were to check each case individually and not tar everyone with the same brush things would improve.  I was absolutely disgusted. The majority of Doctors at this surgery are brilliant 3 in particular but some of the receptionist leave a lot to be desired and really do need better traing with dealing with patients.
GP surgery review: heath-lane-surgery
Title: Covid/flu jabs
Rating: 5 out of 5
Visited: October 2022
Well organised covid /flu jab clinic at Heath Lane Surgery by all involved. 
Thank you for a fast, efficient and friendly experience.