janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: ascot-medical-centre
Title: Impossibile to be seen by a doctor
Rating: 1 out of 5
Visited: May 2022
In the past few years I tried many times, and failed, to get an appointment with a doctor at this surgery; even phone appointments seem rarer than hen’s teeth. Eventually gave up and let situations deteriorate so much they are now serious problems. Tried again to get an appointment recently, the only one I could have was at an Extended Hours clinic at a different surgery, run by a private health company. I haven’t seen a doctor at the practice in about four years, only nurses and phlebotomists - why?! Are there even any doctors on site anymore? I understand Covid has made things harder for medical practitioners but problems existed here before, they’ve just been exacerbated by the pandemic. Being ill and worried to death about your health is bad enough as it is without the added stress of feeling like you have to fight to receive help or be abandoned, I really wish the practice’s partners would remember this. Mental health and vulnerable patients in particular risk being neglected and completely forgotten, with the consequences this entails. Please keep this in mind next time you casually dismiss a patient’s desperate call for help with “Sorry, there aren’t any appointments available. Try again next week”.
GP surgery review: green-meadows-surgery
Title: Poor Follow Up
Rating: 1 out of 5
Visited: November 2023
My daughter was suffering from severe headaches and neck pain.  She submitted an e-consult on 23 November and was given an appointment to speak to a doctor on 6 November.  After the phone consultation on 6 November the GP made an appointment for her to attend UCC in Bracknell.  The UCC session was with a paramedic which was less than useful given that she was not given any indication of what the cause might be but was simply told to keep taking painkillers and if the situation did not improve then she should go back to her GP.  So my daughter was sent on a loop.  Her headaches have persisted and I submitted an E-consult again for her this afternoon requesting for the GP to request further investigations such as blood test or scans for my daughter but all she got in return was a notification of a phone appointment on 22 November, which is 12 days away!  This was a request for follow up for headaches - which is obviously urgent but we have been sent on a loop.  It begs the question of whether anyone actually read those e-Consults before issuing an appointment.
GP surgery review: green-meadows-surgery
Title: Great Practice Poor Receptionsit
Rating: 5 out of 5
Visited: November 2023
Recently visited the surgery, Doctors great but the receptionist was very abrupt and borderline Rude. I witnessed 2 patients being told in a very abrupt manner that there was no help available at the surgery at this time. One of them being a very elderly gentleman, who was clearly distressed.
GP surgery review: green-meadows-surgery
Title: Excellent meds. review
Rating: 5 out of 5
Visited: July 2023
:  I was sent a text to fill in an e consult form to trigger my annual medication review. I received an answer by e mail within 24 hours and a booked phone appointment about a month later.
The phone appointment took place on time and was very thorough. The clinician was well informed about my medical history and we had a very helpful telephone consultation about which medication I should be taking.
The whole process was efficient and reassuring and I am very satisfied with how she handled the conversation in a both friendly and professional fashion. Exemplary. Many thanks.
GP surgery review: green-meadows-surgery
Title: Huge improvement
Rating: 4 out of 5
Visited: April 2023
Have to say my recent experience with a recurring problem over past 6 weeks has been very positive - each time I have had to go through the e-consult process I have had a call back the same day and also seen the Doctor the same day who has been extremely thorough and helpful. Cannot thank Greenmeadows enough for support and care over a difficult patch. They have gone out of their way to be helpful and its such an improvement over past experiences there which have at times been frustrating. Good service.
GP surgery review: green-meadows-surgery
Title: Left without nedication
Rating: 2 out of 5
Visited: April 2023
I normally have a call for the last 6+ months for controlled medication. This was due today unfortunately I recieved no call after few phone calls discovered the person due to call me was on hoilday therefore I didn't get my 4 weekly medication.I am totally disgusted being treated this way as a patient!I finally got a out of hours phone call from a doctor to grt a emergency supply from Brants Bridge. But this is by no means acceptable! Therefore I am seriously considering changing my surgery!
GP surgery review: green-meadows-surgery
Title: poorly run
Rating: 2 out of 5
Visited: January 2023
I have been trying to get not F2F consultation for my wife , only e consultation , whenever I put the diagnosis Fibromyalgia for medication review , will be directed to 111 
She is in pain and suffering
what else can she do ?
GP surgery review: green-meadows-surgery
Title: Issues resolved with care
Rating: 4 out of 5
Visited: January 2023
Having had a poor experience with getting test results and booking an appointment the assistant practice manager called and took real ownership of the problems.  

Everything was dealt with personally and credit where credit is due it is all sorted out now.  Issues happen, it is how they handled that makes me think this is a practice worthy of a good rating now.
GP surgery review: green-meadows-surgery
Title: Can we help you Greenmeadows?
Rating: 3 out of 5
Visited: December 2022
I know all GP surgeries are suffering from challenges and a lot may be due to shortage of GPs but patients are finding it difficult to access the care they need. We, the patients, can't see what is causing the difficulties.  We might not have spare GP's but within our community there are a lot of people with differing skills, some which may be prepared to help the Practice which plays such a critical role in our community.  Is there something the community can do to support Green Meadows or help in some way?  Is there Patients Representative we can reach out to to discuss?
GP surgery review: green-meadows-surgery
Title: Absolute Joke
Rating: 1 out of 5
Visited: December 2022
I find this surgery horrendous.  8 weeks ago I was suffering an acid stomach issue and could only get a call from them in two weeks and on the day of the call they decided I needed a face to face appointment.  The only day they could give me I was out of the Country so basically told tough luck.  I actually sat at the end of th phone and cried I was so fed up. Today I requested a prescription for beta blockers for anxiety and told I couldn't have them but not even offered an appointment or call.  Just told to fill in online and then you get told the doctors will contact you within 24 hours.  You know at this point you will be lucky if you get a call within two weeks which is pointless when you have run out of your medication.  For someone that suffers anxiety this lack of help just makes things worse and gives you more worry.  I cannot believe that this customer service is being allowed there are so many horrendous reviews of this surgery.
GP surgery review: green-meadows-surgery
Title: Really poor service
Rating: 1 out of 5
Visited: December 2022
I had some tests done back in September and after several months of chasing for some sort of news I have finally been told by Frimley that my GP needs to go over the results with me.  Why they have a results section on the app remains a mystery that only Sherlock knows the answer too. Greenmeadows have apparently looked at the results but decided not contacted me at all, so thank you for 4 months of worry and still no conclusion. 

I've now tried to book an appointment to see the GP to get my results and understand the practice has to use econsult for appointments, but it saying the service is not available after 1pm, which is not helpful when you go in at 1130am and still cannot book an appointment.  

Hands down worthy of a minus rating.
GP surgery review: kings-corner-surgery
Title: Impossible to make an appointment!
Rating: 1 out of 5
Visited: September 2023
Today I tried to make an appointment by phone as online booking is not available.  After listening to a very long recorded message, I choose the option to try to book a none urgent appointment.  I waited on hold and eventually I was told that they would send me a link so I could send them a photograph of the lump on the back of my neck.  I am not sure how I will manage to take the photo, or if the lump will even show up in a photo, but they said they need a photo to potentially refer me somewhere rather than having to see me themselves.   I was told to contact a different option to book an appointment for my other issue.  For this I waited on hold for a very long time and when someone finally answered they told me they couldn’t make me an appointment because that was the job of the first person I spoke to who had just referred me to them.  What a fiasco!  My husband tried last month to negotiate their online booking system and, after a lot of effort, he managed to book a telephone apt.   He kept his phone at his side all day on the day of his appointment but it didn’t ring.  He later received a message saying that they tried to call him twice and he hadn’t answered so that was that!  No appointment for him either.  In the end, he walked to the surgery in to try and sort something out.  He arrived there at 11 am on a weekday and was surprised to find there was not a single patient waiting or coming and going.  It’s possible the surgery was closed that day because it was a training day or,  judging by our experience, maybe very few patients are seen in person.   I am going to change to another surgery where I hope that it will be possible to book appointments without trying to negotiate all the barriers that have been erected at Kings Corner Surgery.  As a patient who has been happy at their surgery for 25 years, I am saddened and disappointed but I can’t risk neglecting my healthcare needs just because it’s so difficult, time consuming, frustrating and unsetting trying to make an appointment.
GP surgery review: kings-corner-surgery
Title: Satisfied customer
Rating: 4 out of 5
Visited: June 2023
My first experience of the surgery back in 2021 was not good. I have to say that it was at the time of the Covid pandemic and so it was a difficult time for everyone particularly in the medical profession. However, I am pleased to say that recently things are much improved in all areas and this is most welcome. However, it would be nice to meet a GP in person, once in a while!
GP surgery review: kings-corner-surgery
Title: Just when you think they can't get worse.... they do
Rating: 1 out of 5
Visited: October 2022
if there is a worse run surgery I hope never to encounter it. Reception staff who seem to treat it as a personal challenge never to get you anywhere slowly; doctors you never get to see - its been 3 years since I was allowed to see one. A triage system which is broken and again seems designed to prevent you getting to see anyone - and isnt available over a weekend anyway! My latest encounter with them they couldnt find a blood test they sent me for, then spent 10 minutes trying to convince me I hadnt been to get one when I said I did. Then the receptionist thought it 'unlikely' in her experience I needed to see anyone despite the doctor on the phone from another practice telling me I should. Obviously a receptionist trumps a doctor - if there are any doctors at King Corner that is.....
GP surgery review: kings-corner-surgery
Title: Anybody there?
Rating: 1 out of 5
Visited: July 2022
Cannot get an appointment with a GP.
They like working from home.
Receptionist will send you to various hospitals or clinics depending on your symptons. Dont go there.
GP surgery review: kings-corner-surgery
Title: review by patient with parkinsons
Rating: 1 out of 5
Visited: May 2022
I visited the surgery 2 days ago and asked for my gp to ring me regaring my medicine. I also told the secretary that it was urgent as i did not have any medicine left. it is the 25th May and i have been scheduled for a call on the 1st June. Obviously there is little thought given to the patients comfort or care as without medication life for a parkinsons patient can be pretty awful.
GP surgery review: magnolia-house-surgery
Title: No care. No concern. No appt for 3 years!
Rating: 1 out of 5
Visited: November 2023
Filled in online form yesterday morning as could not get through on the phone in 35 minutes. Need help as in pain. Called and told a referral to a specialist takes 28 days.The business is not fit for purpose as with the NHS!
GP surgery review: magnolia-house-surgery
Title: Very good service
Rating: 5 out of 5
Visited: June 2023
Easily contacted practice on phone.
GP called back later for info and to arrange face to face appointment on same day.
Good consultation with problem diagnosed and necessary prescription sent to local pharmacy.
All very efficient.
GP surgery review: magnolia-house-surgery
Title: Sad decline!
Rating: 2 out of 5
Visited: April 2023
Such a shame! This doctors used to be at its finest. Great doctors and knowledgeable. However getting an appointment with the doctor who knows you and your symptoms is now out of the question. I think it’s  made so hard that you leave your symptoms and then you become so poorly you end up in A&E for  immediate attention because that’s the only way you can get to see someone. I just don’t understand why post Covid it still operates like this? If you phone to book an appointment you are told to go on line. And then when you do go on line you cannot request the doctor of your choice it’s triaged. It’s such a sad downfall for what was a very efficient doctors surgery who you trusted.
GP surgery review: magnolia-house-surgery
Title: Not sure why the high standards have fallen
Rating: 2 out of 5
Visited: January 2023
This was once a very good practice. Unfortunately post Covid the surgery has not resumed service as before. There is no way now to book an appointment. You must complete an assessment form online and then a doctor may call you during the next two days. Unfortunately if you are working, there is no way to know when the doctor will call and no number to call back if you miss the call. Not sure why this method has been used post covid as other surgeries such as the Lightwater Surgery are allowing appointment booking.
GP surgery review: magnolia-house-surgery
Title: Reassuring and Patient
Rating: 4 out of 5
Visited: November 2022
We were about to move house and I needed to look at options for our NHS GP. I called this practice. As we are a vulnerable family (post a transplant) I was nervous about just moving. The person I spoke to was kind, patient and reassuring. We discussed how to prioritise the needs around the transplant etc. I am comforted  by the engagement and experience.
GP surgery review: magnolia-house-surgery
Title: Exceptional Reception Staff
Rating: 4 out of 5
Visited: August 2022
As a recent new patient to the practice I felt compelled to write a review about the reception staff and Doctors.
As we are all aware in this new phase of Covid and Brexit the pressure on these people are I can only imagine at times quite high and where credit is due, I would like to praise the staff here for their professional and kind manner on the telephone in which they have dealt with my queries these past few months whilst I have been dealing with an injury which I sustained whilst abroad.
Although my stress levels at times have been taxed, due to my injury I am sure theirs have been too with numerous queries from hundreds of people on a daily basis.
Please do give praise where it is due and also for their patience and understanding, as they are only human, and no one is perfect!
GP surgery review: forest-health-group
Title: Blood draw experience
Rating: 2 out of 5
Visited: June 2023
I thought it would be a simple blood drawn as I have been doing this for numerous time in past year.  However, the nurse looks to me to be very inexperience.  The procedures she performed are just not alright to me. 

At first try she try it on my left arm. Unfortunately, the needle punch in in a wrong angle that it went too deep in and passed out through the blood vein on the other end. Therefore, no blood can be flown into the tube.  Obviously she didn't aware of that.  She excused on I haven’t drunk enough water.  She moved the needle point under my skin in different direction to look for the vein and still no blood.  So she decided to pull the needle back. As you can imagine, the needle did punch through the vein.  By the time she pull the needle back, the blood just gush out. Once she saw the blood, she has one second to put the needle back into the gushing hole.  Luckily she hesitated and come back to her sense and put away the needle, then pass me a cotton ball to ask me to press on the hole. Then she suggested to try on the right arm.  This time she got the right angle and did not punch too deep and everything went okay.  I have thought at the end this is going to be done right.  However, again she didn't prepare to have a cotton ball in hand before she pull the needle.  Once the needle pulled out, gush of blood coming out of the punch hole of cause. Then she put down the needle and fetch another cotton ball to ask me to press on the hole.  Beside the cotton ball, she had put a tape on it.  But she did so clumsy that it barely sticking on my arm, let along to hold the cotton in place.

To say my blood vein is very easy to spot, it is thick and bulge right under the skin.  Also, I don't know if this is a British things.  (been recently relocated to Britain). There is no disinfection on my skin before and after the blood drawn. A simple cotton ball is all that can offer. The left wound hole feels like burning the whole evening until i found some disinfection and put a band aid on it.

Yes, the blood was drawn, but all the steps she made was not up to a satisfactory standard.  And I left the clinic with a patch of bruise under my skin.
GP surgery review: forest-health-group
Title: Non helpful receptionist
Rating: 1 out of 5
Visited: February 2023
Have been covid positive for 23 days. Unable to get through on the phone so I decided to prepare myself and drive up there. Had a mask over face and nose and explained that I have chronic lung disease and have been testing positive for 23 days. The receptionist said "You have covid?" Yes 23 days now I replied. "Oh you cant come in here " she said "you will have to leave". I told her I cant get through on the phone as I am number 19 in the queue. It was the consultant who said I need to get hold of the doctor." There is nothing I can do about that "she said "You need to leave and phone through".  It would of been nice if she had just taken my details for the doctor to give me a call later in the day, but nothing there at all. I told her I wont bother.
GP surgery review: forest-health-group
Title: Very little Care
Rating: 2 out of 5
Visited: July 2022
Wouldn’t confirm my frail nans appointment time, I made the appointment and was taking her. Confirmed full name and date of birth, but for confidentiality they couldn’t tell me. Which was so frustrating.
Receptionist was not welcoming and showed no care to my Nan who could not hear her.
Health care professional ( didn’t introduce herself so may have been a nurse) wearing bright acrylic nails with multiple rings, who once again did not show any care for my Nan who had reduced mobility in getting in to the room.
Surely you still need to care…. Just disappointing
GP surgery review: forest-health-group
Title: So attentive!
Rating: 3 out of 5
Visited: April 2022
Personal, interested and professional care from the doctor who will follow up concerns with other  departments as required. Couldn't speak more highly of our experience. 92 yr Dad and ?? daughter!  Thank you again.
GP surgery review: the-waterfield-practice
Title: Are there even any qualified permanent doctors here?
Rating: 1 out of 5
Visited: November 2023
My precious appointment was cancelled on the day I was due to go, by email, so I didn't see it. Went to my appointment to be told I must come back later to see a "non-medical/medical person", What on earth is that?
I saw a very pleasant trainee who kept to the 'script' by only being able to discuss 1 problem. 
  At 75 it is hardly surprising that I have more than 1 problem and appointments being as hard to find as hens' teeth, I was hoping to discuss more than 1 thing, not unreasonable.?
  Tried to discuss the problems with the practice manager but you have to apply to him to see if he will give you an appointment, such an arrogant sense of his own importance. Doesn't offer a service then??
  Signs everywhere saying they will not put up with abuse but they work so hard to deserve lots of it.
GP surgery review: the-waterfield-practice
Title: Can't even cancel an apt to release to someone else
Rating: 1 out of 5
Visited: November 2023
Had an apt and tried to call to cancel it maki g way for someone  else to take 
I was 12 in queue then it went up to 16 th so went on a call back and then heard nothing 
I tried to cancel and say I was not going but impossible to get through 
Terrible service
GP surgery review: the-waterfield-practice
Title: Absolutely horrendous practice
Rating: 1 out of 5
Visited: July 2023
I went on line and filled in the form for a GP to call me as was feeling very unwell. I did this on a Friday morning, by the following Wednesday getting worse. Want to the practice and asked what was going on and was told there was a note on the system regarding my call to say that I needed to be booked in to see a GP. The receptionist was looking confused and said the soonest appointment was the following Monday but didn’t know if this could be booked. I had recently had pneumonia and was worried that it was returning as I had exactly the same symptoms. The practice didn’t seem to care. I really have no idea what is happening with this Surgery but it really does need to up its game
GP surgery review: the-waterfield-practice
Title: Appalling
Rating: 1 out of 5
Visited: June 2023
Had to beg for appointment to continue in the process of care. Then given a telephone appointment but Dr never called despite multiple  calls to reception which as usual were fobbed off by reception
GP surgery review: the-waterfield-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: June 2023
Honestly a terrible practice, long wait times on phones, can't get prescription I need, it is incredibly dirty and dusty in some areas, Staff don't really seem to care. Would recommend looking elsewhere in the area.
GP surgery review: the-waterfield-practice
Title: Horrendous Practice - Best Avoided
Rating: 1 out of 5
Visited: May 2023
Without doubt the worst practice I have used on the NHS. They make it nigh on impossible to make a booking and force you to use the online portal to enter your problems where you will get a curt text response.
GP surgery review: the-waterfield-practice
Title: Unbelievable service
Rating: 1 out of 5
Visited: May 2023
Joined practice in January. Recently asked a gp for a sick certificate and still haven’t received it! now on 3rd day, called surgery and was left in a queue as number “1” still waited half an hour until someone answered, I explained that I’m still waiting for the sick certificate to be sent to me and a emergency prescription to be signed of and was told leave it with me I will see what I can do!! Not good enough never known such awful service, I told gp my mental health is on the brink and didn’t know what way to turn, I was told up your tablets and I will book you in with mental health team, received an appointment for June….. Don’t bother with this surgery you won’t get any help apart from getting stressed out