janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: warwick-road-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: January 2023
Timely treatment 
Understanding & informative 
Friendly and professional staff
Good communication pre appointment via text messages 
COVID secure. Nurse did wear face covering and excellent hand hygiene
GP surgery review: warwick-road-surgery
Title: Excellent service
Rating: 3 out of 5
Visited: January 2023
Managed to get an appointment at short notice.
Saw nurse at appointment time 
Very professional. Explained things in clear and concise way
GP surgery review: warwick-road-surgery
Title: Not great
Rating: 3 out of 5
Visited: January 2023
No doctors and no continuity with staff. Different nurse every time you come. But  nurse practitioners who are there and physio who is there on a Monday are all excellent. But you never be see a doctor. Reception staff very pleasant and helpful.
GP surgery review: warwick-road-surgery
Title: Excellent experience
Rating: 5 out of 5
Visited: January 2023
As always I find this surgery extremely good. The receptionists are always friendly, helpful and efficient. My appointment with a nurse practitioner was superb. I was listened to with sympathy and understanding.
GP surgery review: warwick-road-surgery
Title: Positive experience
Rating: 3 out of 5
Visited: December 2022
Very good experience with nurse at the practice. She was on time and very helpful also very proficient at taking blood sample.
GP surgery review: warwick-road-surgery
Title: Friendly and caring staff
Rating: 5 out of 5
Visited: December 2022
Lovely experience at this practice so far. All staff are really friendly, the nurses we seen are very kind and genuinely caring about your health and well-being. Explained all services the practice offers and ensured we knew how to access them. Follow up appointments made easily so they could ensure the best treatments for us.
GP surgery review: warwick-road-surgery
Title: Great Practice and very friendly Staff
Rating: 5 out of 5
Visited: December 2022
Highly recommended.
I have been worried about my problem. But I was explained very well,  which makes me calm.
Thank you so much for your help.
GP surgery review: warwick-road-surgery
Title: Great service.
Rating: 5 out of 5
Visited: December 2022
Reception staff pleasant and helpful both on the phone and in the surgery. I was able to book appointment easily. The practice nurse was very professional and caring. She explained everything she was doing and was very thorough. Overall a pleasant experience.
GP surgery review: warwick-road-surgery
Title: Helpful practice
Rating: 4 out of 5
Visited: December 2022
Reception are always helpful and always try to get you an appointment. The staff are professional and give expert advice
GP surgery review: castlegate-and-derwent-surgery
Title: Exceptional Practice, thank you
Rating: 5 out of 5
Visited: January 2022
As a former Practice Manager myself in various practices in the South of England, I have had my fair share of dealing with unhappy patients, so it is really great to see some very positive responses for this practice.  I moved up to this area, because of its people and of course the fells, following the death of my mum.  I work and live here and my experience of this practice, from receptionist, through process, to timely appointments... doctor care, follow up  and processing of prescriptions, the service is frankly, exemplary.  The thing is, to provide the volume of appointments and the type of response patients have come to expect requires a huge, huge effort and commitment from everyone - in Primary Care, there is not a single person goes in to work to make a patients life more difficult - on the contrary .   So, from someone who understands the challenges only too well - of trying to fit more patients in than there are appointments to offer - the fact that the measures as a result of Covid have been implemented so well as to provide appropriate care to everyone (which it does!), Thank you sincerely.
GP surgery review: whickham-cottage-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: January 2022
Attended practice for annual medical relating to long term conditions and received excellent attention .The medical was conducted in a thoroughly professional manner by a highly competent nurse. Feel lucky to be with this practice for the last 50 years.
GP surgery review: whickham-cottage-medical-centre
Title: great practice
Rating: 5 out of 5
Visited: January 2022
blood test no problem nurse very chatty put u at ease and blood pressure taken all as normal both wearing mask
GP surgery review: whickham-cottage-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
From the moment you walk through the door you are welcomed with a friendly smiling face. Nothing is too much trouble for any of the staff
GP surgery review: whickham-cottage-medical-centre
Title: Very professional nursing staff
Rating: 5 out of 5
Visited: January 2022
Nurse certainly knew her stuff. Very professional, friendly and considerate 
Explains the requirements clearly
GP surgery review: whickham-cottage-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
I have recently moved up to Whickham to live and found out that it would be beneficial to change my surgery from central Gateshead to the Whickham surgery which I can walk to.
I have found since I have registered the doctors and supporting staff have been excellent and always helpful and caring. 
I have been in to see the doctors on many occasions with no trouble getting an appointment even during the pandemic.
Service is 10 out of 10
Best thing I have done change practices.
GP surgery review: crawcrook-medical-centre
Title: Covid
Rating: 3 out of 5
Visited: October 2023
Thought saturdays Covid injections was very organised pity the ritual of trying to get through  to practice and getting appointments was the same
GP surgery review: crawcrook-medical-centre
Title: Covid and Flu Booster
Rating: 5 out of 5
Visited: October 2023
Efficient and friendly staff. I was offered my flu vaccine alongside Covid booster which meant I was able to cancel my appointment later in the week. Thank you.
GP surgery review: crawcrook-medical-centre
Title: Covid vacs
Rating: 5 out of 5
Visited: October 2023
Brilliantly organised. Friendly and helpful staff. Thank you for the high quality service.
GP surgery review: crawcrook-medical-centre
Title: Flu Jab Very Organised
Rating: 5 out of 5
Visited: October 2023
Ran on time, no messing about. Very professional, courteous and organised. Staff here are always friendly and helpful.
GP surgery review: crawcrook-medical-centre
Title: Great speedy service for the Covid and Flu jabs clinic
Rating: 4 out of 5
Visited: October 2023
Very friendly team delivering a very speedy efficient service. The speed from booking in to receding the injections was very quick. I the staff were very knowledgeable and answered ant queries I had.
GP surgery review: crawcrook-medical-centre
Title: Good experience
Rating: 5 out of 5
Visited: October 2023
Very well organised, with plenty of seats and paperwork. The staff were friendly and helpful, the whole process went very smoothly.
GP surgery review: crawcrook-medical-centre
Title: Good service
Rating: 4 out of 5
Visited: October 2023
Flu clinic was well organised and hardly any waiting time. Although no staff in reception, did checkin service and name came up on monitor and advised which room to go to
GP surgery review: crawcrook-medical-centre
Title: Very busy practice but hard working staff
Rating: 3 out of 5
Visited: October 2023
The staff were so busy. Appointments were obviously booked to capacity.  It was like  production line but they coped very well under the circumstances. All were very cheerful and friendly. Could not fault them.
GP surgery review: crawcrook-medical-centre
Title: Flu injection
Rating: 2 out of 5
Visited: October 2023
Great appointment, nurse was quick and injection was painless. No waiting around in waiting room. Checked in and was called almost immediately.
GP surgery review: crawcrook-medical-centre
Title: Booster clinic
Rating: 5 out of 5
Visited: October 2023
I attended the surgery to have both my COVID and Flu vaccines, the clinic was very busy however the staff on duty were very proffesional and reassuring. They deserve every praise.
GP surgery review: conisbrough-group-practice
Title: practise nurses
Rating: 4 out of 5
Visited: December 2023
Was treated with respect and was given appropriate information and was put at ease. The treatment I received was good for my condition and I was given advice for keeping my dressings and equipment in good order.
GP surgery review: conisbrough-group-practice
Title: Great treatment
Rating: 5 out of 5
Visited: December 2023
The doctor listened to my issues with empathy and has arranged ongoing tests which will hopefully get to the bottom of my condition
GP surgery review: conisbrough-group-practice
Title: Good practice
Rating: 5 out of 5
Visited: December 2023
Saw asthma nurse yesterday, who put me on triage list for today. 
Had telephone call 8:15am saw doctor 9:30am today. Thank you
GP surgery review: conisbrough-group-practice
Title: Lovely Doctor
Rating: 5 out of 5
Visited: December 2023
Just after Christmas my son needed to see a Doctor. He’s a little nervy and has had a lot of experience with doctors and hospitals just recently and not all good. But this experience was perfect. The Doctor spoke to my son, made him the focus and finished off with a certificate that was not too babyish to say he had been brave at the doctors. He also made me as Mum feel like we had made the right decision in getting him checked out!
GP surgery review: conisbrough-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Easy to use app phoned back in the hour doctor was lovely and very thorough sent me blood test straight away and has given me a plan
GP surgery review: conisbrough-group-practice
Title: Good practice
Rating: 5 out of 5
Visited: December 2023
My appointment went very well, the practitioner was very professional and friendly
My appointment was on time. No problems at all.
GP surgery review: conisbrough-group-practice
Title: Great Practice
Rating: 5 out of 5
Visited: December 2023
Every time I visit very professional staff and always receive excellent service staff always very courteous and helpful
GP surgery review: conisbrough-group-practice
Title: Satisfied patient
Rating: 4 out of 5
Visited: December 2023
Easy and quick access to triage. Prompt response from a health practitioner who dealt professionally with my query and was able to prescribe medication over the phone. I did have to contact surgery again as I wasn’t completely well but again was seen and treated quickly. I have always found that access to the surgery and speaking to a health professional has been a prompt and generally problem free.
GP surgery review: conisbrough-group-practice
Title: Review meeting
Rating: 4 out of 5
Visited: December 2023
Good staff communication
Information given was good
Easy to book appointment, via text message received from practice
GP surgery review: conisbrough-group-practice
Title: Efficient and thorough
Rating: 5 out of 5
Visited: December 2023
I was seen by a compassionate G P who instigated several tests to pinpoint the nature of my symptoms. The results of a swab were quickly dealt with as it became evident antibiotic needed to be changed. I was subsequently referred to two separate consultants who I have now seen. A very reassuring and efficient course of action following last three appointments with same GP. I couldn't have asked for more. Thankyou to all concerned.
GP surgery review: wincobank-medical-centre
Title: Average practice
Rating: 3 out of 5
Visited: March 2023
New to this GP surgery. I did manage to get an appointment however had to have a telephone appointment first before they decided to see me face to face. I find this hard as I have autism can tell tone of voice with people. 'The Gp I saw was over an hour late seeing me the first time and over 30 minutes the second time. She wasn't very forth coming and friendlyas a GP. So I have asked for a different doctor to see if I feel more comfortable with her however they made a telephone appointment not face to face .so have go though the process again to see them, So I need to change it again
GP surgery review: wincobank-medical-centre
Title: Above & beyond
Rating: 5 out of 5
Visited: February 2023
Excellent care and very helpful GP arranged physio blood tests & X-rays straight away & referral to the appropriate specialist
GP surgery review: wincobank-medical-centre
Title: Lovely Practice
Rating: 5 out of 5
Visited: February 2023
I have used this practice for many years & all the Doctors & nurse’s I have come into contact with have all been polite & caring. All staff have been polite with me & tried their best to help.
GP surgery review: wincobank-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: February 2023
I have no complaints at all.  Always been treated with care and respect whenever I've visited.
Admitted you can sometimes be waiting a while for the phone to be answered but that's obviously because the staff are busy!!
GP surgery review: wincobank-medical-centre
Title: Implant
Rating: 5 out of 5
Visited: February 2023
Really lovely dr, was a bit nervous & she made sure I was ok & made me feel at ease. Not good with needles or blood so I felt nervous. But I didn’t look and just talked to her as I felt I’d pass out if not.
GP surgery review: wincobank-medical-centre
Title: It's a GP,s surgery
Rating: 1 out of 5
Visited: February 2023
Nice and clean . Polite staff it's very open planned. 
Better than the Out Of Hours at the NGH 
Parking is free
GP surgery review: wincobank-medical-centre
Title: Friendly efficient.
Rating: 5 out of 5
Visited: February 2023
Good nurse bloods taken quickly minimal bruising, very thorough, really don’t need a minimum of characters in the review though.
GP surgery review: wincobank-medical-centre
Title: Winko surgery
Rating: 5 out of 5
Visited: February 2023
All went well  Good examination also included having a trainee present who was fully included in the examination
GP surgery review: wincobank-medical-centre
Title: Very happy with my surgery
Rating: 5 out of 5
Visited: February 2023
I have been a patient at this practice for over 50 years and whilst the doctors have changed over the years, the practice always seems to retain the same ethos of care and professionalism. Even through the recent pandemic I feel they have worked really hard to maintain a good level of care.
GP surgery review: sloan-medical-centre
Title: Covid Vaccination
Rating: 5 out of 5
Visited: October 2023
Had an appointment on a Saturday morning. Went straight into a room without any waiting. 
Was back out in less than 5 minutes. 
Great service, thank you.
GP surgery review: sloan-medical-centre
Title: Good
Rating: 3 out of 5
Visited: October 2023
Very good for vaccinations but long wait to contact by phone also fairly quick to see doctor or nurse
GP surgery review: sloan-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Organised and we’ll run practice. Doctors and staff helpful and polite. Sometimes difficult to book an ‘in the day appointment’ as this is a busy practice.
GP surgery review: sloan-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
The practice provides all facilities,  The receptionists , health care providers  are welcoming , professional and helpful .
GP surgery review: sloan-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Attended for my COVID vaccine. All organised very well. In and out within 10 minutes. Great service. Thank you
GP surgery review: sloan-medical-centre
Title: Covid clinic- great
Rating: 5 out of 5
Visited: October 2023
I attended the gp practice for my covid vaccine on Saturday 14/10/2023. It was extremely well organised and I didn't even feel it! Also asked if I could have my flu vaccine at the same time which was no problem and off I went!
GP surgery review: sloan-medical-centre
Title: Really good service
Rating: 5 out of 5
Visited: October 2023
Went for covid booster, in and out within 5 minutes. Brilliant!!!! 
Never have a problem getting appointment when needed, glad I go to this GP practice, wouldn't change for the world.
GP surgery review: sloan-medical-centre
Title: Efficient service
Rating: 5 out of 5
Visited: October 2023
Online invite was great, online booking was straightforward, reminders were very helpful & the nurse was helpful and friendly, great service all round.
GP surgery review: sloan-medical-centre
Title: Always helpful
Rating: 5 out of 5
Visited: October 2023
I went for my covid booster, met at the door, asked my name and then sent through straight away, after a few more details were checked on the computer, vaccine administered, and done in about 10 minutes
GP surgery review: sloan-medical-centre
Title: Great GP practice
Rating: 5 out of 5
Visited: October 2023
Went for COVID inoculation and was in and back out in a couple of minutes. Really pleasant staff too.
GP surgery review: hollies-medical-centre
Title: No complaints wotsoeva!
Rating: 5 out of 5
Visited: October 2023
I have had complex mental health issues over the last few years. These have resulted in serious personal and workplace issues. The practice have stuck with me and helped me through to an agreeable conclusion. I'm now feeling fine and am grateful to every member of the team.
GP surgery review: hollies-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: October 2023
Had a recent medication review with a member of the pharmacy tea. She was helpful, friendly and patient...she answer all of my questions....actively listened and made constructive suggestions and proposed alternatives. Felt very empowered and in control of my own heath...many thanks ...
GP surgery review: hollies-medical-centre
Title: Great experience
Rating: 5 out of 5
Visited: October 2023
The telephone review I had was taken by a very capable lady who went through the questions with a positive and friendly approach which put me at ease.
GP surgery review: hollies-medical-centre
Title: Flu jab and Covid booster jab.
Rating: 5 out of 5
Visited: October 2023
Quick efficient and delivered with a smile. The practice nurse was very competent and answered my questions about other concerns too.
GP surgery review: hollies-medical-centre
Title: Meds review
Rating: 4 out of 5
Visited: October 2023
I had a phone call medicine review. This was done by phone call, I was sent a text beforehand to let me know what time they would call, this was very helpful. The review was great, quick and efficient. I felt listened to and was able to discuss adjusting my mental health meds, which is important, to give a patient ability to adjust as they need. Lovely lady, very kind. Overall a great service.
GP surgery review: hollies-medical-centre
Title: Well Pleased
Rating: 4 out of 5
Visited: October 2023
Very satisfied with the service received by both the practice nurse and doctor I have seen recently to discuss my medical review and possible blood sugar problems along with a couple of other things of recent concern. Given time to discuss everything and all dealt with very efficiently in a pleasant and helpful manner. 
Grateful thanks
GP surgery review: hollies-medical-centre
Title: Great Service
Rating: 4 out of 5
Visited: October 2023
I was very impressed with the professionalism of the GP. She listened to what I had to say. I was very appreciative of the treatment which she gave me and of her patience. Thank you very much.
GP surgery review: hollies-medical-centre
Title: Very efficient service
Rating: 5 out of 5
Visited: October 2023
This medical practice is very efficient and helpful. I have always been happy with the care given to me. They are excellent at arranging appointments and always keep me informed.
GP surgery review: hollies-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: October 2023
I attended the practice for a shingles jab. The appointment was on time the practice nurse was thorough in her questioning to ensure the right version of the vaccine was given . She explained possible side effects well and the injection was painless. Couldn’t have asked for more.
GP surgery review: hollies-medical-centre
Title: Wonderful experience
Rating: 5 out of 5
Visited: October 2023
A physician associate who had read my notes, recollected a previous meeting and was personable and personally supportive and helpful, working to allay concerns and setting up tests to explore possible causes of a vague but concerning (to me anyway) symptom. Although I had to wait a month for the appointment, which caused anxiety, the appointment was well worth waiting for from the quality of patient care I received.
GP surgery review: swallownest-health-centre
Title: Cannot fault them
Rating: 4 out of 5
Visited: July 2022
Always hear bad complaints about the surgery so thought I’d leave a review. I’ve been with the surgery around three years now and never had a problem trying to get to see a gp or nurse. 
This week I rang as my daughter was ill and was seen by a gp within 30 minutes who then referred us straight to the hospital so I didn’t need to go and wait in a&e with my poorly baby. Brilliant doctor, got my baby the medical attention she needed.
GP surgery review: swallownest-health-centre
Title: Unfit practice
Rating: 1 out of 5
Visited: July 2022
Refuse to give you life saving medication! I needed a blue asthma spray, someone changed my repeat prescription from monthly to 3 monthly without my knowledge, I struggled to breath for nearly 2 months as they point blank refused! I nearly had an Asthma attack, I pay for my prescriptions I shouldn’t be refused my medication when I need it! I’m moving practices because they lie to you, say you’ve got an appointment with a GP and book you in with a nurse instead and when you go to reception to ask for a GP appointment they tell you there’s none and to ring 8 am Monday I’ve been doing that for 5 days and still no appointments
GP surgery review: swallownest-health-centre
Title: Poor service to book a non urgent but essential appointment
Rating: 1 out of 5
Visited: July 2022
Dear Practice Manager and GP Senior Partner,

I have read your latest CQC report from 2021 and as of July 2022 I do not see any improvement regarding booking of appointments in July 22. I appreciate the constraints of Covid but these are now largely passed. Why should a patient who requires a follow up or non urgent appointment queue at 8am in the morning on the telephone with those who require an urgent appointment and find they are cut off because the queue has reached its maximum of 15 callers. Equally a release of only 2 weeks appointments is ridiculous. You advise using the app but this makes the assumption that all your patients are happy with this form of communication system. I tried this yesterday  and no appointments available .Personally this is ageist in my view and needs to be acknowledged as not appropriate to all even someone who is 64.
Before the pandemic I would have highly rated the practice management but no longer but I have no choice to go elsewhere so I am stuck. 
Eventually I have got an appointment after two calls at 8am on two days and trying on the app and then coming into the practice this morning and finding the receptionist can book an appointment for next week to review my skin condition. Interestingly there was only two people in the waiting room at 9am this morning. Please explain what is happening.

Thanks, Sarah
GP surgery review: swallownest-health-centre
Title: Great receptionist
Rating: 5 out of 5
Visited: June 2022
I just want to applaud the receptionist who dealt with my call today, she was everything I needed her to be, kind, understanding and efficient. She gave me comfort and advice about my brother and I felt listened to
Thankyou