janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: haydock-medical-centre
Title: Outstanding service
Rating: 5 out of 5
Visited: January 2022
Had an online appointment booked in the morning and took place 6 hours later.very caring doctor.was worried that my condition was worsening so phoned the following day and was given a face to face appointment the same day.the time the doctor spent with me was so reassuring.excellent and caring service through.a credit to the NHS.I hold Haydock medical centre in the highest regard and highly recommend them.
GP surgery review: patterdale-lodge-med-ctre
Title: Quality care
Rating: 5 out of 5
Visited: September 2022
I am fortunate not to need to access healthcare often but have always received quality care from this surgery when I have needed it.
A recent appointment with the nurse was conducted professionally yet friendly and I felt completely at ease. There were limited online appointments available but I booked one easily via this route.
The GP I have seen on previous occasions has always conveyed compassion, interest and understanding during appointments. You feel cared for, understood and in thoroughly capable hands, thank you.
Unfortunately I feel many negative opinions come from a lack of understanding of the way GP surgeries work and of the very difficult challenges the NHS are facing.
Thank you to all the staff at Patterdale Lodge, you are all doing a great job
GP surgery review: patterdale-lodge-med-ctre
Title: Efficient
Rating: 5 out of 5
Visited: September 2022
Invited in for arthritis review, booked online.  Reception friendly GP on time and very helpful.  Thank you
GP surgery review: patterdale-lodge-med-ctre
Title: Careing and Supportive GP
Rating: 4 out of 5
Visited: September 2022
I went to this practice to discuss a medical issue that was being made worse by circumstances.  I was made to feel at ease immediately where i could poor my heart out and get the help and support I need.  Very professional,  caring supportive visit.  What more could a patient want. Thankyou
GP surgery review: patterdale-lodge-med-ctre
Title: Good experience
Rating: 4 out of 5
Visited: July 2022
I have had a number of good experiences with the health care professionals at the surgery.  Struggle to get through on the phone though which can cause issues
GP surgery review: patterdale-lodge-med-ctre
Title: Utterly Shocking Practice
Rating: 1 out of 5
Visited: May 2022
Reception can sometimes put the phone down before I can get through. 
The Doctor that I spoke to today for the first time was shocking, made me feel even worse than I did before speaking to them. 
They were rude and not understanding at all. They kept interrupting me and even told me I was on medication that I don’t even take!
This is not the first time this has happened to me. The GP’s need to learn how to use the system properly for when they are  checking results and medication. 
This practice needs to take a good look of how they speak to and treat patients. 
I would not recommend this practice to anyone needing help and understanding. 
It’s beyond a joke. 
This experience has sealed the deal of me wanting to leave the practice for a long time. 
My only regret is I didn’t leave sooner.
GP surgery review: patterdale-lodge-med-ctre
Title: ABSOLUTE WORST OF THE WORST
Rating: 1 out of 5
Visited: March 2022
What can be said of a GP surgery where they wont let you book an appointment unless you can say your going to be ill in about four weeks, don't allow walk in patients. No compassion !, no care in the community !. This is the absolute worst practice I have ever had the misfortune to be in. They hid for two years behind Coronavirus now they have no excuse, but still refuse to see patients who are suffering. If you read this please take heed use this as a warning look elsewhere to find a GP.
GP surgery review: ellergreen-medical-centre
Title: Great doctors
Rating: 4 out of 5
Visited: September 2022
They definitely need to sort the appointment problem also e consult should be on a lot longer than it is. I have been with this doctors a long time 33 years to be precise I only like to see a select few of doctors as it makes me more comfortable as this hasn’t been an issue. Doctors are great 😊 they know me and we have a great rapport I feel comfortable with them. I suffer with PTSD and the doctors are so helpful when I am in distress. Thank you
GP surgery review: ellergreen-medical-centre
Title: Shocking
Rating: 1 out of 5
Visited: September 2022
Script says need bloods doing. Reception can't find anything relating. Appointments ring 0830 explained I can't because in work.and we aren't aloud phones in work. Told nothing they can do as Drs say it has to be done this way. So because I work I get penalised by not having access to appointments. Shocking practice although receptionist have improved a bit. Since the older ones have left.
GP surgery review: ellergreen-medical-centre
Title: Always Get the help needed.
Rating: 5 out of 5
Visited: January 2022
I always get the help I need at this surgery whether it’s medical or admin. The staff are always helpful. 
I have been able to be seen or spoken to by a GP when needed right through the pandemic. 
They have been an amazing support after my dad had heart surgery. They have really looked after him right through his recovery. 
The unfair press surgery staff get is totally unacceptable from people who have no idea of the pressures they are under and how many patients are seen in 1 day. I personally can’t thank them enough for their hard work.
Great Medical team GPs , Nurses & HCA. Receptionist & Admin team that make sure You speak to the right person and deal with every other enquiry friendly & professionally even under extreme pressure.
GP surgery review: langbank-medical-centre
Title: Fantastic surgery
Rating: 5 out of 5
Visited: August 2022
Been at this surgery for many years. The reception staff are lovely and friendly, always have a smile on their faces. The doctors and nurses always take time to listen to you. I would highly recommend this surgery. Don’t believe the negative comments that you read. We have never had any problems.
GP surgery review: langbank-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2022
Can’t fault this practice. Staff are very friendly and go out of their way to help people. The clinical team take time to listen to you despite their busy workload. Would highly recommend this practice.
GP surgery review: danebridge-medical-centre
Title: Very busy
Rating: 2 out of 5
Visited: June 2022
After ringing this practice and informing the lady on the phone that I was in great pain and that I needed to talk Àny doctor about  my problems she  tried to make an appointment in the following week, very insensitive lady who wasn't interested in what I had to say .After nearly 2 years of trying to get my problem fixed I can't speak to a doctor when I'm in complete agony and feel so low. Anybody that has knee problems  I would advise not to bother at this practice.
GP surgery review: danebridge-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: June 2022
Review:  I called the surgery at 08.30am yesterday morning and by 09.30am my son was seen by a GP (and 15 minutes later in the pharmacy collecting his prescription!).
From the point of calling the surgery in the morning we were met with a friendly and approachable service. I was given the option of either a phone call first or straight to face to face appointment and agreed with the care navigator that a face to face appointment would be most appropriate. On arrival at the surgery we were met with a friendly smile and welcome from reception before being called in on time by the GP who had a lovely manner with my son and took a thorough history and examination before explaining the diagnosis and treatment to both me and my son. His prescription was sent electronically to one of the local chemists and we were able to go straight over and collect it- by 9.45 he was taking his first antibiotic! 
You really cannot ask for a better service than that! 
We are incredibly fortunate to have our NHS and the excellent front line of GP services. 
We know that GP services are in crisis and that the demand for appointments is surpassing the availability for appointments. This is not the fault of the surgery and any criticism that fellow patients have about not being able to get an appointment should certainly not be targeted at the surgery or it’s staff.
GP surgery review: danebridge-medical-centre
Title: Sadly ineffective
Rating: 2 out of 5
Visited: March 2022
I've not actually had an appointment for a while as I'm reluctant to actually call and request one, as I'm sure I'll be told "ring tomorrow " or someone will ring you back " 
But my main issue concerns the amount of time it takes to get a prescription.  I have a repeat prescription,  but it's only issued fortnightly.  It takes over a week from requesting to getting the notification.  If I order early , my request is denied , if i order on time I run out.  I have emailed to see what the best and most effective way to sort this problem out , In reply I was sent a text message that I couldn't reply to , stating that my prescription was sent to the pharmacy on the 14th , end of text no helpful solution ,no way to have a two way conversation ... I'd ordered it on the 8th ! I've asked the chemist if I can have it on auto repeat , I'm told that Danebridge prescriptions are patient lead , yet you won't let me lead my own prescription?? 
I'm in a lot of pain all of the time , what I'd give to have a real life conversation with a doctor . Or someone who won't state the obvious and actually help me . I'm seriously considering leaving but I get the distinct impression that you don't really care .
GP surgery review: danebridge-medical-centre
Title: Not able to get an appointment or telephone consultation
Rating: 1 out of 5
Visited: February 2022
I’m 82 years old and simply cannot get an appointment to speak with or see a GP.
I have a number of issues I need to speak about and feel so vulnerable and scared there is no help or advice available.
GP surgery review: danebridge-medical-centre
Title: Great service during these times
Rating: 5 out of 5
Visited: February 2022
Rang at 8:40 today and spoke with a friendly receptionist, I was told that a GP would ring between 10 and 11, today. GP rang at 10:55, symptoms discussed, diagnosis made and prescription issued to local chemist. 
That’s truly excellent service during a pandemic 😃😃
Thank you.
GP surgery review: the-weaverham-surgery
Title: Excellent Practice Superb Frontline Staff
Rating: 5 out of 5
Visited: December 2022
Always been treated with dignity and respect by frontline staff.The girls go the extra mile in order to ensure that I receive the right advice in reference to my requirements.Given the extreme challenges the GP surgeries are facing I can only speak for myself that I have total faith in my Medical Team m Weaverham Surgery. A sincere thankyou to all for doing your absolute best in caring for me.
GP surgery review: the-weaverham-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: November 2022
I have attended an appointment this morning and the service I received was excellent, very thorough and efficient.
GP surgery review: the-weaverham-surgery
Title: Very effficent
Rating: 5 out of 5
Visited: August 2022
Rang up at 8 with post covid chest infection by 9 had spoken to a lovely doctor and a prescription had been sent the chemist
GP surgery review: the-weaverham-surgery
Title: Really efficient
Rating: 5 out of 5
Visited: June 2022
Very impressed with how quickly my little boys problems were dealt with today. I was worried we wouldn’t be seen or would have a big wait but we were seen straight away and I am so grateful, thank you!
GP surgery review: the-weaverham-surgery
Title: Quick service with E-Consult
Rating: 4 out of 5
Visited: January 2022
Sent an e-consult- got an quick reply with prescription sent the same day! So convenient - not everything requires face to face appointment!
GP surgery review: the-weaverham-surgery
Title: Gp phone call
Rating: 4 out of 5
Visited: January 2022
I appreciated the GP listening to my concerns,that even after being assessed at hospital my cardiac condition showed no improvement and I felt apprehensive waiting 18 weeks for routine follow up.She agreed to expedite my referral.
I did have a problem that has required further investigation.
GP surgery review: great-sutton-medical-centre
Title: Appointment system needs Improving
Rating: 2 out of 5
Visited: May 2023
I had a problem which did not require urgent treatment, but did not want to use the 8am phone dash to make an appointment, which I think should be left for those who urgently require a GP apptmt.  E consult wasn’t working… or at least at 8am every day for a week, wouldn’t allow me to make a consultation.  So I ended using up 111, which led to a pharmacists consultation, then an out of hours apptmt, which eventually led to a GP consultation.  To my mind, this wasted the time of the pharmacist, the out of hours GP, and, of course, my time.  All of this took 2 months, from beginning to end.

Surely there should be a process of making an appointment, in advance with the practice.  

Once you get to see a member of the medical staff, I have no problems with the surgery…… it is just the time it takes for this to happen.
GP surgery review: great-sutton-medical-centre
Title: Had great service
Rating: 5 out of 5
Visited: April 2023
Despite several issues publicised with the practice, I personally have had great care. From the HCA who is the foot soldier of the surgery and unsung hero of the practice up to the GP. My only negative comment is the difficulties of getting appointments with the same Gp and No continuity with consultations.   Receptionist do not always have empathy but this is improving. 
Overall the practice seems to have overall improved.?
GP surgery review: great-sutton-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: April 2023
I have been trying for 3 days to submit an e-consult.
Each occasion the information page says that it is nor possible to submit today. E-consult can be submitted from 8 am Monday to Friday, yet I can’t submit today Friday 21st April at 8:20 am. Pathetic.
GP surgery review: great-sutton-medical-centre
Title: Poor communicat
Rating: 2 out of 5
Visited: April 2023
I tried to book an appointment on Thursday April 6th .Firstly I was told the number was not recognised and then that the line was busy Eventually I spoke to someone who said a doctor would phone me Twice I got a call but after 1 ring I was cut off  I checked my phone and its OK. I phoned the surgery and was told to try again on Tuesday .I needed to see a doctor as a follow up to a hospital visit  to review my meds So I now have to suffer pain in the meantime



.
GP surgery review: great-sutton-medical-centre
Title: Bad
Rating: 1 out of 5
Visited: March 2023
..had a meeting 3 weeks ago and was told if I still had a problem to contact them a week later have been trying for the last fortnight, rang them at 8 , 172 times and when I did get through was told no appointments and to try again. Tomorrow...or phone 111...slowly losing the will to live with this surgery  service is worse than bad...
GP surgery review: great-sutton-medical-centre
Title: Great doctors but.....
Rating: 1 out of 5
Visited: February 2023
I have an ongoing chronic disease. Rang surgery 40 times before I got through. Spoje to a less than sympathetic "health customer service rep" who had no understanding about what I rang about. 20 minutes after 8 and nothing (not even a call back) available.
GP surgery review: great-sutton-medical-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: January 2023
Massive thanks to the member of staff who in their own time delivered a prescription to my Dad and sat with him whilst he took the first dose, thank you so much
GP surgery review: great-sutton-medical-centre
Title: Blood sample
Rating: 3 out of 5
Visited: November 2022
I was requested by my consultant from the Pancreatic Unit at the Liverpool University Hospital to have a ca19.9 taken to monitor my chronic pancreatitis from the surgery, they would not take my bloods but told me to go to Stanley Lane Clinic where the last time the pancreatic department told me they never received results. Why not only now is it very difficult to see a doctor, but they also will not do bloods, why have we got surgeries?
GP surgery review: great-sutton-medical-centre
Title: Poor Service
Rating: 1 out of 5
Visited: July 2022
Have rung on 5 consecutive days trying to get an appointment.  Ring at 8am and it is engaged.  When eventually got through, i'm told there are no appointments and to ring the next day.  This went on all week.  This is absolutely not on.  Horrendous Receptionists who don't care and just kept saying "ring back tomorrow".    Worst Doctor's practice in Cheshire.
GP surgery review: great-sutton-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
I had an operation in April and developed a few problems afterwards. I contacted the surgery for some guidance at 3pm on a Friday afternoon.  The receptionist was extremely helpful and said she would get the doctor to call me. The doctor did call and was equally as helpful and I was in the surgery by 4pm less than an hour later.
The nurse was very thorough and professional whilst also suggesting antibiotics and a follow up appointment the following Monday.
Due to everyone's prompt action I was saved from a nasty infection and I am still attending a wound clinic who have also been fantastic.
I have since received a call from the nurse checking everything is OK.
I have also called and spoke to different receptionists since for guidance and have found them very helpful.
Overall a very positive experience 😊
GP surgery review: princeway-surgeries
Title: Wonderful care
Rating: 5 out of 5
Visited: November 2022
My wife had had vascular dementia for 8 years. Since 2020 she was effectively housebound. As she became more unwell, the care from the GPs was outstanding.  As she came to her last day, she was visited by a GP and a nurse who were gentle, caring and very supportive. I could not have asked for better care. 
I have found the phone system so much better with  ring-back, and always found the receptionists helpful and responsive.
GP surgery review: princeway-surgeries
Title: Urgent prescription management
Rating: 5 out of 5
Visited: July 2022
I needed a prescription at short notice. I asked for a GP call-back to discuss this. GP called after surgery, they were understanding and generous in their helping me in my situation. I then received a call from the dispensary to establish what was best for me in terms of collection. My experience was completely positive, prompt, caring and supportive.
GP surgery review: princeway-surgeries
Title: Generally a very good practice.
Rating: 4 out of 5
Visited: June 2022
I have been a patient here for over 28 years. As you would expect, there are always the odd hiccup and that can sometimes be frustrating. Certainly one area of improvement always springs to mind, but to be fair, I would rate this as a very good practice and would recommend it to anybody. It is certainly safe and as responsive as it can be given the resources.
GP surgery review: princeway-surgeries
Title: Disrespectful reception
Rating: 1 out of 5
Visited: March 2022
A kind note.
Who ever is the practice manager in this place I would strongly urge you to train your reception staff and in particular train them in simple manners and respect for vulnerable clients.

I'm writing on behalf of my relative who was treated with such utter disdain I was very close to coming in an confronting this bully.
Ps this is aimed at the more mature receptionist who should know better.
I'm sure she will be at the stage of the elderly soon.

To add insult to injury my relative was turned away from her appointment because the nurse didn't show up for her shift and no one advised on this. 
My elderly relative had to walk back home.

The next time this happens I will be making a formal complaint.
GP surgery review: bridge-road-medical-centre
Title: Luck of the drawer
Rating: 1 out of 5
Visited: April 2022
Request to see a doctor was told no emergency appointments left! Advise to go to walk in centre.I have work colleague who is a patient at the same doctors with similar symptoms and called the same day and around the same time, she was told a doctor would phone her back with a consultation different receptionist different outcome.This is totally wrong and unfair.
GP surgery review: bridge-road-medical-centre
Title: No  Telephone Appointments
Rating: 1 out of 5
Visited: February 2022
I have tried ringing numerous times always long queues ive been 20th or 15th in queue and I don't have the luxury if being able to wait on the phone that long .
Today I was 3rd when I spoke to a receptionist asking for a telephone appointment all were gone today which I expected But  when I asked for a future appointment I was told you have to ring on the day. 
I tried to say I wasn't able and that I'd already been trying for weeks but no.
I was so bad as there is no compromise at this surgery.
 I put phone down I was so mad at not being listened to.
GP surgery review: bridge-road-medical-centre
Title: Disappointed
Rating: 3 out of 5
Visited: January 2022
I left an eConsult service and never received a reply or phone call. I also clicked on the email received when sent as had link if not heard back. Again I never heard anything.
GP surgery review: bridge-road-medical-centre
Title: Poor compassion and service
Rating: 2 out of 5
Visited: January 2022
I have recently had a fall sustaining injuries to my face and hands. I thought that they may be okay but after a few days they had got worse. I phoned my surgery the gp phoned back mid afternoon and with no compassion stated that I should go to either A and E or walk in centre. When I went to walk in they asked what my gp had done, seemed surprised that he hadn’t done more. They said that I may have fractures or breaks and will need an X-ray. Went to the surgery the next day for a referral and had to go back again mid day to ask where the referral was, still not done, phoned again later, still not done “may be done tomorrow”. I know some gp’s are busy but I had told them I was in pain, 60 years of age and not getting better so to be informed, with no compassion, that “We’re busy, go to A and E or the walk in” isn’t helpful.
GP surgery review: merepark-medical-centre
Title: Amazing Organisation
Rating: 5 out of 5
Visited: September 2023
Went for my annual flu booster. The Saturday special clinic is staffed by amazing people, including Practice staff and volunteers. Such an efficient service!
GP surgery review: merepark-medical-centre
Title: Amazing doctors
Rating: 4 out of 5
Visited: April 2023
The doctors are amazing very caring and patient and give you as much time as needed. The only issue is that you have to get passed the rude and unhelpful reception staff in order to get an appointment.
GP surgery review: merepark-medical-centre
Title: Very caring practice
Rating: 5 out of 5
Visited: February 2023
From the very first request for an appointment by telephone through to the actual appointment, each person was very helpful and caring towards my situation with a persistent and most painful ear infection. I was seen by a doctor at 11am on a Saturday morning.
GP surgery review: merepark-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: February 2023
Rang at 08.15, seen at 12.30 diagnosed, prescription in pocket, home for lunch before 1.00 o’clock. Feeling better already
GP surgery review: merepark-medical-centre
Title: Brilliant care
Rating: 5 out of 5
Visited: February 2023
I saw a lovely doctor today, who is always extremely caring, friendly and kind. She makes you feel totally at ease and doesn’t rush you. It’s a shame you can’t name names, but her and a couple of other doctors at Merepark that I have seen over the years have all been brilliant, thorough and professional.