janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: davenport-house-surgery
Title: Extremely hard to book, short tempered repetionists
Rating: 1 out of 5
Visited: March 2022
We are trying desperately hard to get a referal to a consultant for our son. We need an MRI quite urgently, which has been confirmed by a foreign, highly regarded osteopath. I was meant to be re-called yesterday, which didn't happen.. 
My wife chased this morning, and called 104 (not a typo) times, over 2 hours to get through to the automated queue on the phone. She eventually joined at number 11. When she finally got through to reception, they were extremely short tempered and brusk. We were promised a referal today, which obviously hasn't come. This practice is not workable for families where both parents work. It's so stressful trying to book a doctor or even speak to reception! When you do get through, i feel that the reception team are overly powerful in their role when seaking healthcare assistance. 

We will have to go private now as we simply cannot get through, nor spend the time to keep chasing this surgery and staff. I dread trying to get doctor assistance from this surgery.
GP surgery review: wrafton-house-surgery
Title: Very helpful
Rating: 5 out of 5
Visited: October 2023
I had a telephone consultation for my year asthma review.
The nurse was very helpful, she was a little concerned with my asthma and has prescribed me preventative asthma pumps and a spacer with seems to be helping in the short time I’ve been taking them. She was very informative and I felt like she actually cared about my health and not just reading a script. I was very happy with the service I received.
GP surgery review: wrafton-house-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: October 2023
It was my first time at this practice 
The doctor was wonderful and so were the receptionists.   From
The first phone call this morning to seeing the doctors.  A very calm experience
GP surgery review: wrafton-house-surgery
Title: Thourough
Rating: 4 out of 5
Visited: October 2023
I’ve been seeing a nurse/doctor who is addressing my blood pressure. Before my checks were sporadic, but this time around my nurse/doctor is thorough a consistent. 
Even calling to see how I’m getting on with home checks and medication. 10/10
GP surgery review: wrafton-house-surgery
Title: Reception ladies
Rating: 5 out of 5
Visited: October 2023
The ladies you have on reception are awesome helpful and understanding whenever I call they are professional and try their hardest to help please pass on my thanks ...
GP surgery review: wrafton-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
I had a face to face appointment with the GP on the same day I phoned. She was lovely. Very caring and listened to me. I didn’t have to wait too long before I was called either. Great service. Thanks Wrafton House
GP surgery review: wrafton-house-surgery
Title: Efficient service
Rating: 5 out of 5
Visited: October 2023
Booked appointment on line. Was seen and diagnosed promptly. Very efficient service from reception to doctors
GP surgery review: wrafton-house-surgery
Title: Helpful in difficult conditions
Rating: 4 out of 5
Visited: October 2023
Your Review:  Receptionist worked hard to get me an appointment and the GP called as planned. Unfortunately GP didn’t give correct dosing instructions for meds which resulted in having to ask for help from surgery. Very helpful receptionist then organised a phone call from a prescribing nurse. When she called she was brilliant. Really helpful, knowledgeable and able to sort out meds, advise and correct the prescription without fuss.
It does seem that the surgery staff are working very hard and are committed to their patients but have limited resources and heavy demands in them.
Really appreciated the time of the receptionists and skills of the nurse practitioner who sorted out my situation really positively. Thank you.
GP surgery review: wrafton-house-surgery
Title: Very good
Rating: 5 out of 5
Visited: September 2023
Dr  was really patient and caring and listened to my problems, receptionist was Very helpful. I went to wrafton house yesterday to see the nurse and was immediately given an appointment to see the doctor at northdown  road the following day .
GP surgery review: wrafton-house-surgery
Title: Very helpful
Rating: 5 out of 5
Visited: September 2023
Doctor very informative about my mums care package. Spent time to explain the procedure and what I should expect for future treatment.
GP surgery review: wrafton-house-surgery
Title: Booking appointment to see doctor
Rating: 1 out of 5
Visited: July 2023
I hate to say but this is the worse gp I have seen so far never answering phone  if they do and the is one specific lady answering the phone she rude and hangs down the phone In the middle of conversations how could she do that if she can't handle or deal with patients then she shouldn't be doing her job as gp receptionist or furthermore she should be working in the NHS at all.
 Once u manage to book the appointment and they give you the time to come in they are always late to see or speak yo the doctor and then once you in the room speaking yo the doctor he says i haven't got much time to spend on talking to you as j got others waiting. For me this experience is unacceptable and unbelievable how they treat their patients and then they wonder why do people change gp clinics. 
Please try to be at least professional at what you doing as no body did force you to work in NHS and be respectful to patients
GP surgery review: hanscombe-house-surgery
Title: An outstanding practice
Rating: 5 out of 5
Visited: November 2022
The team at handscombe house have always gone above and beyond when caring for myself and my family. And I can not fault the level of service that is offered from reception through to seeing the GP. For a practice that is clearly over subscribed they continue to offer excellent care. I want to thank everyone at the practice for making caring for my family easier.
GP surgery review: hanscombe-house-surgery
Title: An outstanding Practice for 37 years
Rating: 5 out of 5
Visited: August 2022
I believe when comparing the experiences of my family and friends around the country, my immediate family and I who are registered with this Surgery are truly blessed with the outstanding care and responsiveness of this Surgery  (Reception/Nurses/ Doctors) which appears to be quite unique in this current age. It is impossible to recognise the negative reviews I have read about this Surgery.
GP surgery review: hanscombe-house-surgery
Title: Rude receptionist staff
Rating: 1 out of 5
Visited: June 2022
I have been with this surgery since I was a child and after today I have decided that I am switching surgeries. The receptionist is rude and hung up the phone on me when I politely complained about how them closing the econsults early wasn't my fault usually closes at 2pm this was at 11:23am!!! and that I needed desperately to get ahold of a doctors note following a surgery I had had the week prior. her final words to me were "right i'll see what the doctor might say" and then a clunk followed by my phone disconnecting. 
I had been advised the day prior to phone if I was unable to submit an Econsult which is what I had done but this receptionist decided I shouldn't get to do one over the phone.

I have also been waiting for a referral for my back injury to come through I was told 3 to 4 weeks it has now been 3 months!! no phone calls from the Physio and when I enquired I was told they would contact me! this surgery has bad reviews for a reason! now i'm 24 i've made the best decision to switch to a surgery!
GP surgery review: hanscombe-house-surgery
Title: I cannot fault this practice
Rating: 5 out of 5
Visited: February 2022
From the administrative staff to the medical staff, this GP practice is exemplary. I don’t know what they’re doing to encourage such excellent service but whatever it is, they should teach to other practices. I’ve been with this surgery for a year now and have used their services far more than I’d have liked for all manner of issues and not once have I felt like an irritant. I can’t say a bad word about them. I have never experienced or heard of such great service. I wish I could show them just how grateful I am. Amy
GP surgery review: new-river-health
Title: Appalling service
Rating: 1 out of 5
Visited: January 2023
Is there anyone at New River Health?? I need an appointment, had issues with getting appointment via website. Tried phoning, on phone for 10 minutes after selecting option 1. All I got was music. Totally disgusting & I feel totally helpless & without a GP. Do they exist any more.
GP surgery review: new-river-health
Title: Helpful and prompt advice
Rating: 4 out of 5
Visited: January 2023
Phoned mid week to ask for apt ref unknown issues with breathing/heart palpitations/raised pulse and near collapse after exertion a couple of times .  Within a few days had seen a nurse at the surgery, seen an out of hours doctor and then a paramedic re another topic (skin rash).  Now I've had a blood test and awaiting cardio apt at local hospital.  Very reassuring.  As I'm someone who does not like to use the surgery unless I have to this did seem to be an easy process which I had been dreading before calling.
GP surgery review: new-river-health
Title: Wel done NHS
Rating: 5 out of 5
Visited: December 2022
When I contacted Castlegate Surgery after Christmas I received excellent and fast service with a quick referal to the Lister Hospital which resulted in a potentially worrying condition being sorted out within 9 days.
GP surgery review: new-river-health
Title: Great practice - been with them for almost 50 years
Rating: 5 out of 5
Visited: November 2022
My husband had one or two worrying health concerns and contacted the practice online. An e consultation was arranged and then blood tests were recommended. It was easy to book an appointment at Hertford within a couple of days. The results were available online but one was inconclusive, so a further test was arranged and that result was available within a couple of days. All within normal tolerances so the concerns were addressed efficiently with a comment to repeat the tests in twelve months time unless there is another concern or change before then.
GP surgery review: new-river-health
Title: Poor service
Rating: 3 out of 5
Visited: September 2022
Until now I hae received excellent service from the Ware surgery but I when I attended for my annual review, as requested,  I was not given a blood pressure check and the doctor seemed disinterested and just wanting to get rid of me.  The appointment was on time and I was out in 7 minutes told to make a telephone appointment for further discussions.  I have not bothered a doctor for 11 months and felt this was poor service.
GP surgery review: new-river-health
Title: unable to get medical care  when needed
Rating: 1 out of 5
Visited: January 2022
Urgently needed a course of anti biotics for supected urinary track infection following surgery on right urether. Oncology nurse had advised to contact surgery for a prescription. Phoned surgery on 11 July 2022 at three o'clock. After a thirty minutes wait on the line I was told no doctor available,  to phone again the next day.
No help suggested despite my explaining I am undergoing chemotherapy.
 On  Tuesday 12 July 2022  I called surgery  at 45 minutes past eleven,  when back home from ophtamology appointment at Welwyn Garden City hospital. Tape said "no appointments today"
This is only the most recent example  of my failure to receive medical support from my surgery. What is the point of being registered with a surgery if you are systematically refused medical care even when urgently needed. 
Last time I saw a doctor face to face was in September 2019.
This unacceptable.
GP surgery review: wallace-house
Title: Damaging to health
Rating: 1 out of 5
Visited: July 2023
I have attempted to contact a doctor a number of times and have always been pushed to online consult. Never have a doctor called me and I have been palmed off on clinicians who are not doctors and not competent in diagnosing or treating my health condition. When I ask to speak with a doctor I get told I’m wasting their time. and even if I want to leave the practice I no longer can just swap to another practice because I’m not satisfied with service.
GP surgery review: wallace-house
Title: Five star service
Rating: 5 out of 5
Visited: July 2023
Fully expected to wait over a month for my issues to be resolved… to my surprise I was fortunate to have all issues resolved in one day … So Greatfull
GP surgery review: wallace-house
Title: Excellent service
Rating: 5 out of 5
Visited: July 2023
In the past months I have noticed a marked improvement in the service Wallace House Surgery have been giving. Would highly recommend them.
GP surgery review: wallace-house
Title: Very thorough examination
Rating: 5 out of 5
Visited: July 2023
This is my first time with Wallace house, I have long covid and was misdiagnosed last year with lung and chest problems.

After nearly 18 months of waiting for some further examinations, the doctor was very thorough, has prescribed me beta blockers for my heart, he has also ordered a full set of bloods and an ECG this level of treatment I have been chasing with an old surgery for over a year.
GP surgery review: wallace-house
Title: Really difficult to deal with...
Rating: 1 out of 5
Visited: July 2023
Incredibly difficult to get in contact with. Sat on the phone for an hour waiting to talk to reception, they hung up on me. Can't submit an econsult within office hours (as surgery is 'not accepting econsult right now'), despite saying that this should be possible all over the website. Even getting a simple message to reception is seemingly impossible. I don't know why they make it so hard for patients to access their services?
GP surgery review: wallace-house
Title: frustrating, inefficient!
Rating: 1 out of 5
Visited: July 2023
Even the review doesn't work, I keep getting error messages after writing about my experience and then the whole page crashes when I try to submit and I have to start again!

Wednesday 26th. Return after a period away, with lump and pain. 
  Filled out the online form. "someone will contact you within 24 hours."
Thurs. No one contacts me
click "no one contacted me"
get message "someone will contact you by Friday"

friday - no one contacted me.

ring surgery, home phone battery dies after the length of time waiting.

use mobile. Get told after holding 45 minutes I can have an appointment Saturday 29th.  And I will have a text to confirm. (I've explained that Monday pm I'm flying to Australia, leaving afternoon).   

the text arrives confirming the appointment, but it's for Monday !! Start again holding in the queue, explain, finally get told I can have an appointment that evening in 20 minutes time.  Run to the surgery. 

See doctor who says I need an X ray but she can't authorise it, but I'll get a text later that day doing so when another doctor has authorised. 

no text.  Ring today, Monday 31st "the X ray will be authorised"
I explain for the 4th time that I'm leaving for the airport pm so would need to do X ray in the morning. 

No X ray authorisation follows. 

I am now leaving for an extended period in Aus with a lump, pain, need for X ray - but no X ray.

What's the point of seeing a doctor (was she?) who can't recommend an X ray and none of the other colleagues communicate with them ?

It's frustrating, inefficient and very upsetting, I feel abandoned and that the practice just doesn't care.

I remember when I could walk into the practice and see a doctor that I knew face to face.   Why should that only be available to the well - off?
GP surgery review: wallace-house
Title: Terrible doctors nurses and resptionist
Rating: 1 out of 5
Visited: June 2023
They have passed me round for 3 weeks to get eat wax removal , resption booked me in for what I didn’t even ask for told me they would do what I said but didn’t I’m also pregnant and the have caused so much stress I will be telling everyone I know not to go to this doctors and I will be changing mine !
GP surgery review: wallace-house
Title: Inhumane approach to a patient in pain
Rating: 3 out of 5
Visited: June 2023
Have bacterial stomatitis, no NHS dentist available in Hertford. The doctor won't prescribe me anything, won't even see me, saying that I have to go to the dentist to get an antibiotic. I'm in pain, the infection has spread, and now have a problem with my heart too.
GP surgery review: wallace-house
Title: Exceptional practice.
Rating: 5 out of 5
Visited: December 2022
This is the 3rd of my recent reviews for Wallace House Surgery. My most important recent visit to Wallace House Surgery was on Friday 2nd December 2022, and this was arranged by another excellent doctor whom I had known for many years, and whom I was lucky enough to speak to on 1st December the previous day. The doctor listened to my problems, and she suggested that I should have a 'face to face' appointment with the duty doctor the following day. I had not seen this particular doctor for a couple of years or so, but I had a special rapport with her, especially as my beloved partner, who had passed away on 16th Septmber that year, spoke very highly of her. When I saw the doctor she examined me thoroughly; asked if I was worried about any other medical conditions, and allowed me to ask questions. The doctor was efficient, caring and very thorough. The doctor sent me for various tests and urgent blood tests so that I was able to drop into Hertford County Hospital pathology, without an appointment.
On 23rd December, the doctor who had examined me on 2nd December, telephoned me herself to give me the results of all my hospital tests, and she gave me advice on how to proceed forwards. Thank you so much to this particular doctor, and I wish that I was allowed to mention her name.
Thank you to all the doctors, and staff at Wallace House Surgery. I know most of the doctors, receptionists and staff at Wallace House by their names, and I appreciate all their expertise. I have always had a good experience at Wallace House Surgery since I joined the practice as a patient, many years ago. Finally a big 'thank you' to everyone at Wallace House for being so caring towards my beloved partner who passed away in Isabel Hospice on 16th September 2022. I appreciate everything that you did for him, and I always recommend Wallace House Surgery to everyone whom I know.                                  Thank you all,  and lots of good luck for 2023. 
Jill Chartell
GP surgery review: wallace-house
Title: Great service and quick responsive!
Rating: 5 out of 5
Visited: December 2022
Have experienced fantastic service.  Very quick responsive.  Always managed to get a face to face urgent appointment when children have been sick.   Call back service brilliant to avoid waiting in queue.   Very grateful for a great surgery - thank you!
GP surgery review: fairbrook-medical-centre
Title: Great practice nurse
Rating: 4 out of 5
Visited: March 2023
The practice nurse has proved herself extremely helpful many times.
I have had to see her for my children a few times and each time she has proved very helpful and thoughtful. 
The receptionists are also getting miles better with available appointments.
GP surgery review: fairbrook-medical-centre
Title: Brilliant service
Rating: 5 out of 5
Visited: January 2023
Everyone at the Fairbrook surgery is very helpful every time I need help. Recently one of the secretaries went extra mile to help me with my queries. This shouldn’t go unnoticed. Thank you very much for great service. Keep up with the good work you are all doing.
GP surgery review: fairbrook-medical-centre
Title: Appointments system
Rating: 2 out of 5
Visited: January 2023
I phoned to get an appointment for next week at 8.29 am as advised by the GP I saw regarding my high blood pressure. I was number 11 in the queue but by the time I got through at 8.32 all appointments had gone. The receptionist told me that they had been booked online through the app. I have the app so I attempted as advised to bring up appointments although I knew they had all been booked for today. However this isn’t possible on the app as the only appointments being offered online are for flu and Covid vaccinations. The advice was to phone the surgery. This means I am on some sort of merry go round where I am unable to get help with something as serious as high blood pressure. This situation is not helping my condition and makes me very vulnerable.
GP surgery review: fairbrook-medical-centre
Title: Something needs to change
Rating: 3 out of 5
Visited: December 2022
The medical staff are phonemonal. 

However, similar to other commenters, the receptionists and trying to get an appointment are not positive experiences.

It is impossible to get an appointment on the day .  With an unwell child you are faced with no other option but to go to a walk in (yesterday the wait was 5 hours . The majority of people waiting clearly had been unable to get GP appointments . So increased demand for Gps is clearly a problem across the country).

 Your other option is to see a private GP, which yes we felt we had to do faced with an unwell child, the looming weekend and feeling in dispair with no where else adequate to go to in reality. 

I understand that there is a clear national shortage of GPs, that Fairbrook has employed other medical staff to help and that there is a lack of GP surgeries in Borehamwood proportionally to the ongoing increase in Borehamwoods population.

But we are living in the 21st century. Being unble to see a Gp when poorly is really not good enough regardless of whatever the reasons behind these barriers are. There is no justification.  Something needs to be done and quickly.  

Will we be faced with the only option to go privately?
GP surgery review: fairbrook-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: November 2022
All the Doctors are very caring and understanding. They send you for blood tests and scans if they think it is necessary and find them very thorough . Also I find the receptionists very helpful.
GP surgery review: fairbrook-medical-centre
Title: Badly organised
Rating: 1 out of 5
Visited: November 2022
I was sent a text from the surgery to make an appointment. After ringing at the correct times for a week I decided to into the surgery. The person in front of me was also complaining about not being able to get an appointment.
 I was told they known its busy keep trying.  I was promised a call from the management two weeks ago, yes still waiting. Sort yourselves out.
GP surgery review: fairbrook-medical-centre
Title: Caring Practice
Rating: 5 out of 5
Visited: October 2022
My personal experience of Fairbrook Medical Centre has always been really positive. The reception staff always friendly and I can have a giggle with them even when they are busy. They try their hardest to help with appointments if and when needed especially now as our family are going through very tough health issues. Nurses always willing to listen when needed. Thank you Fairbrook you are all stars.
GP surgery review: fairbrook-medical-centre
Title: Blood pressure
Rating: 5 out of 5
Visited: October 2022
Great service , I had problems with my mobile phone cutting out but the nhs person persisted over 8 calls to get through and serve my requests