janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: keighley-road-surgery
Title: Not a good practice
Rating: 1 out of 5
Visited: May 2023
Thursday 8 May at 4.30 I tried to contact the surgery for 40 minutes to no avail. I think this is absolutely disgusting and unacceptable that you cannot speak to anyone even though it says it is open till 6.30. I was ringing to check up on a phone call I made the day before I got told I would get a phone call back to let me know when the doctors was going to ring but again I got nothing. Its about my mental health and other request that they totally got wrong and sent me to someone I didn't need to see so even when you get a doctor it shows they don't always listen I find this appalling I could go on for ever on other things about this surgery anything could happen to me or anyone else for that matter 
I can't see why when I request to see a doctor that I cannot do so
GP surgery review: keighley-road-surgery
Title: Appropriate care received. Thank you.
Rating: 4 out of 5
Visited: April 2023
Unfortunately I was unable to obtain an appointment yesterday afternoon as all appointments taken but I called this morning and after triage by a helpful receptionist was called back by a GP within the hour. Following close questioning regarding my condition a prescription was forwarded to my identified pharmacist and a sample specimen arranged for drop off at surgery. In summary I was pleased with the process, although the actual call signal from the GP did keep breaking up at times and so I am unsure who treated me. In summary  thank you very much for such a positive and helpful response during these difficult days for the NHS.
GP surgery review: keighley-road-surgery
Title: Poor practice
Rating: 1 out of 5
Visited: March 2023
Where to begin, you can only contact someone at this  surgery before 12am. Not ideal for people who work.  Routine medical appointments appear just a tick box exercise where the medical notes inputted do not reflect the consultation. Notes say I was advised on certain health issues and this was definitely not the case. I’m now left with mighty Google to understand my test results.
GP surgery review: keighley-road-surgery
Title: Excellent mental health nurse service
Rating: 5 out of 5
Visited: March 2023
I had four face to face and telephone appointments with the mental health nurse and I could not be happier with the service he provided. What an asset to the surgery he is and I feel so grateful that I went to the first appointment. For anyone struggling, call the surgery and get an appointment. Just talking helped immeasurably.
GP surgery review: keighley-road-surgery
Title: Terrible surgery
Rating: 1 out of 5
Visited: February 2023
It is an absolute joke trying to get through to this surgery. Phone lines are hardly open and if they are it takes ages to get through to speak to someone. Never have any appointments left and if you get put on triage you don’t get an appointment with a (doctor) you get one with a nurse, pharmacist or just a general prescriber. They diagnose every one over the phone and very rarely let you go to the surgery for an appointment to see someone.
GP surgery review: keighley-road-surgery
Title: Lack of care for the elderly
Rating: 1 out of 5
Visited: December 2022
I fail to see how a surgery that has so many patients can run on part-time Doctors alone. I have an elderly parent who has been waiting some 8 weeks for steroid injections that are due every 12 weeks and every time they call, all they say there is a long wating list. My parent is now house-bound due to not being able to walk and the surgery is made of this every time they are called but still nothing/no compassion. We have asked about the complaints procedure and all they ask is that a complaint is put in writing and post it to them (the patient is house bound so how can they post the letter) When asked for an email address , they state they do not have an email address for patients (is this because they'd then receive many more complaints to deal with). This surgery is now all about ticking boxes to get paid by the Health Authority i.e. get so many bloods due in a month, refer people to weight management to hit certain targets etc and if certain ailments fall outside these remits then it's tough luck...
GP surgery review: keighley-road-surgery
Title: Great service.
Rating: 4 out of 5
Visited: June 2022
Had to call at 8 a.m for advice re asthma and respiratory problem. Received a call back from GP  at 9 a.m and after detailed questioning was issued with medication which was sent to my named pharmacy and available for collection by 11 a.m.
I had been trying to manage my condition at home over the past week or so but realised that I needed Professional help and this was promptly received. Thank you.
GP surgery review: keighley-road-surgery
Title: Friendly and speedy service.
Rating: 5 out of 5
Visited: January 2022
Suffering hay fever induced asthma attack, got in touch with surgery for advice around 8 a.m. Was contacted by a GP and following comprehensive questioning was prescribed and advised to collect prescription later in the morning.Thank you.
GP surgery review: lister-lane-surgery
Title: Poor service
Rating: 1 out of 5
Visited: November 2022
Used online consult for a simple repeat prescription. Doctor prescribed wrong item & after contacting the surgery was told it would be sent back to the doctor & I'd have to wait another 72 hours before collecting the correct item even though it was there error in the first place.
GP surgery review: plane-trees-group-practice
Title: Fantastic Service
Rating: 5 out of 5
Visited: November 2023
Yet again Plane Trees have provided a service above my expectation.  I feel grateful that I have a surgery where you can make appointments and be seen face to face.  Regardless of what medical issue I have they have a service that can assist.  It’s a shame that some other practices in Calderdale don’t use Plane Trees as a bench mark for their own service.
GP surgery review: plane-trees-group-practice
Title: So Efficient and Caring
Rating: 5 out of 5
Visited: October 2023
Rang today at 8.05 and used the callback service for the first time as i was 20th inthe queue. I'd received a callback by 8.15am and was offered an appointment within two hours or the last appointment of the day to suit my working hours. The receptionist was really caring and very professional.You really do have a great team and we are lucky to be cared for by this practice.
GP surgery review: plane-trees-group-practice
Title: Excellent Group Practice
Rating: 5 out of 5
Visited: July 2023
Receptionist was able to make an appointment in the morning at a different surgery for one medical problem and arranged a telephone consultation in the afternoon.
Both issues resolved quickly and with utmost professionalism. 
Thank you
GP surgery review: plane-trees-group-practice
Title: Very Disappointed
Rating: 3 out of 5
Visited: March 2023
We have been a member of this practice since 1980. My husband before that since he was born. My husband has been ill since a stroke in 2021. Didn’t affect him at first but I did mention to the Doctor a few years before about his hand shaking. This was brushed aside as everyone suffers from that as they get older. My husband had a knee operation and this caused him to have problems walking so he went to see the physio and he asked how long he’d been having difficulty walking. He was then referred to see a (Doctor) who actually was a pharmacist and not a Doctor and referred to the hospital. We knew there would be a long wait because of covid etc this was in November 2022. Meanwhile because he needs so help I contacted Gateway on his behalf and asked if they could do anything for him. We both were in the meantime thinking that it could be Parkinson’s. The physio from gateway got intouch and came to see him last week and confirmed it looked as if it could be what we thought. They are now visiting him to help his balance and walking. In the meantime we got a letter from the hospital neurology department (this was after we had rung both the surgery and the hospital to see if an appointment was imminent) the letter referred him back to the Doctor as they didn’t want to see him. So again more phone calls to the Doctor who rang no info received from the hospital!!  Then yesterday they rang him from the surgery  to say that the Doctor would ring him today. The Doctor (pharmacist) rang to say he was being referred to another clinic because he is over 70 and too old for the neurology department to see him. It would appear when you get over 65 they don’t want to help you in anyway. Meanwhile my husband is sat here very upset at being fobbed off. With no medication given to help his condition. I suppose it will be another 4 months before we get any help. Thank you Plain Trees for your help not.
GP surgery review: plane-trees-group-practice
Title: Very efficient practice
Rating: 5 out of 5
Visited: October 2022
I've never received anything but an efficient service from this practice and feel lucky to be registered with them.
GP surgery review: plane-trees-group-practice
Title: Poor Appointments Process
Rating: 2 out of 5
Visited: August 2022
My Partner called the surgery this morning to get an appointment, and was told someone would contact him, during morning surgery. So initially so far so good. 
However, due to the nature of his job he missed the 2 phone calls from the Doctor. Now I understand there is a process in place, and the doctors can't spend all day chasing patients, but there should be some room for manoeuvre. When my partner rang back (with 2 mins of missing a call) he was rudely told by the receptionist to ring back tomorrow and refused any further discussion. He is now worried sick and doesn't know where to go. 
Like I say I know they are busy but for people who drive for a living or can't answer the phone on deman there should be some leniency. To be told by a receptionist in a rude tone that he is unable to seek medical attention is disgusting. They seem to have a power trip about having control over patients. If the same happens tomorrow then where does he go. Let's just hope it is nothing serious. The receptionist need some serious training, and a review of the system.
GP surgery review: plane-trees-group-practice
Title: Rude , Smug Receptionist
Rating: 1 out of 5
Visited: July 2022
After missing Dr,s call as not expected called to speak to the Dr , the receptionist refused as I’d had 2 calls. Feeling anxious and unwell I asked could I get an appointment she said no, I said I need  to speak to a Dr and she said we have no appointments. You could tell from her attitude she was so Smug and Self satisfied she had the power to refuse someone a request. Appalling
GP surgery review: plane-trees-group-practice
Title: Excellent service and wonderful staff
Rating: 5 out of 5
Visited: May 2022
We recently joined this practice and have been very impressed by the helpfulness of the reception staff, nothing is too much trouble.  The nurses and doctors are very kind, professional and will do everything they can to help.  We are more than satisfied with this practice and are so glad that we changed.
GP surgery review: plane-trees-group-practice
Title: Great practice - excellent service
Rating: 5 out of 5
Visited: January 2022
We have had nothing but excellent service from this practice. We never have to wait too long for the phone to be answered, someone always gets back to us. We’ve seen five different doctors between us and we have never felt rushed. Previous appointments elsewhere doctors have said your 5 minutes are up and you can only discuss one thing. Electronic communication is excellent, up-to-date and efficient. Medical reviews happen and reminders are sent. All the staff are very helpful and the doctors are very cheerful, which is incredible considering the Covid pandemic and all the adaptations that have had to be made for everyone’s safety. We are very lucky to have the practice on our doorstep and can’t thank you all in the NHS enough. A fantastic, free service which people should be thankful for.
GP surgery review: chevin-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
shingles jab,nurse was very helpful and friendly
On time and obviously knew her job. My husband went as well but did not require a jab as he had his when he was 70
GP surgery review: chevin-medical-practice
Title: Blood Tests taking over a month for results.
Rating: 1 out of 5
Visited: July 2023
So I had a rerun of blood tests recently, Although I was fortunate to find a calculation and for them to get me in the next week for the test. The results come back from the lab and I'm told I will have to wait a month to speak with a doctor regarding the results. 

This is horrendous either there's follow up actions that  are needed or they're saying there's nothing to be concerned with however to hold the patient in suspense is just cruel. 

My wife also had a blood test recently, to which they said they didn't get it to the lab ontime and have sent her to redo the blood tests at the hospital. 

I've never had as much trouble with quality of care as I have had at this practice.
GP surgery review: chevin-medical-practice
Title: Ninety Nine percent Great
Rating: 5 out of 5
Visited: May 2023
This practice have served me for 23 years. 
If they can’t get you in they send you to Otley!
There is genuinely only one problem with this surgery and that is the car parking!!
Too many new houses being built and no bigger practice!

Modern surgeries are very complex to operate and the answer machine is a pain to listen to…. 
You can always have a favourite Doctor 
though don’t expect to meet with them again unless you can wait a month!

Now I would love to know why you have to wait a month.  Do Doctors only work part time.  Is it just a hobby for them, sometimes?

I have found Reception to be fantastic and I’ve used them sadly, hundreds of times.   

I wish to say “ Thankyou” to the reception team especially for always looking after me.
GP surgery review: chevin-medical-practice
Title: Lovely staff and great care
Rating: 5 out of 5
Visited: January 2023
I am always greeted kindly by the receptionists and the GPs have also shown me great empathy and care.  Thank you so much, everyone.
GP surgery review: chevin-medical-practice
Title: Wonderful caring staff
Rating: 5 out of 5
Visited: November 2022
I would like to thank all the staff at this practice for the outstanding care and compassion they show. They have helped me enormously, especially recently with some serious problem's. I have always felt able to ask for help and have never felt rushed or undeserving. They are a credit to the medical service in all roles.
Thanks  again.
GP surgery review: chevin-medical-practice
Title: Useless better off seeing a vet
Rating: 1 out of 5
Visited: October 2022
Today I found out that I have been removed from the surgery and would have to find a decent doctor,
This information was only told to me when I phoned the doctors to find out why they had not contacted me about a referral to a specialist, as they said they would over 3 weeks ago I have had no letter informing me that I was no longer at the surgery, originally I received a referral for physio, after I spoke to the physio they informed me that I needed to be referred by my Gp to the specialist, I was then put through to the surgeon,s secretary who was extremely helpful but had not received any referral from my GP, it would appear that I was lied to about my referral by the GP, I was then not only lied to by the practice management but deliberately miss led and promised to sort the referral out and contact me about the outcome, but they infact did nothing, leaving me to believe that a referral had been made, I find the disregard for simple acts of professional conduct  lacking, in both reception staff and doctors I would avoid this surgery and see not even a good vet a trainee would do better than most of the doctors
GP surgery review: chevin-medical-practice
Title: Brilliant asthma review
Rating: 5 out of 5
Visited: October 2022
My asthma control has been all over the place since July due to stress, extremes of temperature, bereavement and secondhand smoking. I changed inhalers but had another exacerbation when I got a cold last week so went to see the nurse today. The whole experience was brilliant. The receptionist was working quietly through the 9am queue and helping everyone supportively. The nurse was an absolute star. My asthma is normally very well managed so I have needed the minimum of input to date. I came out with an updated asthma action plan, rationalised inhalers and clarity on my technique with a spacer. I also had the opportunity to talk a bit more about my recent bereavements and been given a hug. I went out feeling a little tearful but relieved and happy. My asthma feels better already just for having had the consultation and I feel that I will now regain the control I lost over the summer. Thank you so much
GP surgery review: chevin-medical-practice
Title: Appointments
Rating: 1 out of 5
Visited: June 2022
Was told I had a 11.15 appointment at 11.45 I rung receptionist to ask why I was not called at 11.15 her response was just because its been booked in for 11.15 the doctor can ring you anytime between 8am and 1pm or later in the day if running behind and if I have a problem with that take it up with the doctor. Receptionist are the problem and think they are above anybody else 
 .not surprised people struggle to see doctors with this kind of system
GP surgery review: chevin-medical-practice
Title: Great team at the practice
Rating: 4 out of 5
Visited: June 2022
I moved to Chevin Medical practice from another surgery during the pandemic and had no issues since, I'm so pleased with the care.

The team are really accommodating of my family's needs. The GPS are particularly helpful and knowledgeable. The last few conversations I had with my GP were life changing, I know this will have a significant benefit to my health and wellbeing.
GP surgery review: chevin-medical-practice
Title: Beware
Rating: 4 out of 5
Visited: March 2022
Attended at the surgery today not knowing in advance that masks were still required in NHS settings.
I was spoken to by the receptionist in a condescending manner for not bringing a mask with me. Reluctantly given one and then informed that any future ones will be have to be paid for as it is costing them a fortune to hand them out.
A smile would have been appreciated and a more professional manner .Oh and by the way staff don't wear masks.
GP surgery review: westgate-surgery
Title: Slack administration
Rating: 3 out of 5
Visited: June 2023
Requested a prescription with 2 items on a Monday. Went to a pharmacy on a Thursday and found that one item was missed. Visited the surgery at 10.45 and was told that the missing item would be available within 2 hours. The pharmacy told me 5 hours later that the tablets were not available. This left me with no tablets.
GP surgery review: westgate-surgery
Title: Poor practice
Rating: 2 out of 5
Visited: June 2023
Asked for an appointment due to having a palm-sized lump appear on my upper right groin region. Got told it was low priority and given an appointment 10 days hence without them even taking a look at me. It has grown since I asked for the appointment, and I find it very concerning.
GP surgery review: westgate-surgery
Title: Not helpful
Rating: 1 out of 5
Visited: February 2023
This surgery has implemented a crazy system whereby if you don’t call at 8am and get one of their allotted “emergency” appointments, you cannot be seen or spoken to that day and they will not entertain making an appointment for the following day. I called with concerns about my 2 year old wheezing in the night at c9.30am to be told all appointments were gone and I’d have to try again at 8am tomorrow but to be mindful appointments fill up in 20 mins (it had taken me 20mins to get through to them on the phone).
As I was concerned about my child’s breathing I rang up a different GP surgery who registered my child and saw her within hours.
Westgate could learn from other local practices patient care because their new system does not work.
GP surgery review: westgate-surgery
Title: Poor communication
Rating: 2 out of 5
Visited: November 2022
I have been very disappointed in respect of promised phone calls that don't happen only to chase up and be told they made mistake still don't call when new date arranged. Kept to worry for 3 weeks for results. Not good enough.Bad service and very disappointing
GP surgery review: westgate-surgery
Title: Flu jab shambles
Rating: 1 out of 5
Visited: September 2022
What an absolute shambles, old people having to queue for ages, causing traffic chaos. It was so efficient in past years.
GP surgery review: westgate-surgery
Title: Speedy response
Rating: 5 out of 5
Visited: September 2022
Needed to speak to a G P urgently,had. Telephone consultation within 2 hours
Dr listened to what I had to say and explained in detail what he was going to and the ongoing plan for my care
GP surgery review: westgate-surgery
Title: Caring doctor
Rating: 5 out of 5
Visited: September 2022
The doctor made me feel at ease and discussed everything I needed to. He explained everything and understood how I felt. I didn’t feel rushed. He was putting into action the referral I needed. Took 3-4 weeks to see this particular doctor, but worth the wait!
GP surgery review: westgate-surgery
Title: Always have time
Rating: 5 out of 5
Visited: August 2022
All the occasions I have rang for an appointment. Because I have lots of health conditions I always manage to get an appointment. Very happy with the receptionist and the doctors
GP surgery review: westgate-surgery
Title: Thorough care
Rating: 5 out of 5
Visited: August 2022
I am impressed with the thoroughness of the care provided. Recently I was referred by the paramedic for a bone density scan and I am now on a regime to prevent further deterioration in my bones. The information provided was excellent and I appreciate the proactiveness and preventative approach
GP surgery review: westgate-surgery
Title: Good communication
Rating: 5 out of 5
Visited: August 2022
The response time to my inquiry was excellent, a phone consultation within 2 hrs.
The reassuring and professional approach helped to put my mind at rest too
Many thanks.
GP surgery review: oakwood-lane-medical-practice
Title: Appalling service
Rating: 1 out of 5
Visited: January 2024
It is absolutely shocking how poor this practice is!!! 
I contacted the surgery at 8am for an appointment only to get the voicemail stating they are at full capacity. 
I made this call as I drove to the practice and when I got there there was no phones ringing. 
There were 4 members of reception and not one was answering a phone.
The receptionist I spoke with was very rude and abrupt. I could not see what could have offended her as I only asked if I could book an appointment. 
I was told that my appointment was not an emergency so I could not book it for the same day, despite driving to the surgery. 
I was then given a face to face appointment 2 weeks away. We were not able to attend that day and was told we can only have a telephone appointment. 
I work in a doctor's surgery myself and we adopt the same appointment booking system. Ours phones are not put on silent and patient calls are not sent to voicemail!!!!
GP surgery review: oakwood-lane-medical-practice
Title: Worst practice in leeds
Rating: 1 out of 5
Visited: January 2024
the staff have always a face on in the reception like why did u come the surgery and when asked to book an appointment there always have the same answer come back the practice is a joke and needs new management and staff the Doctors are good but its a matter of getting to see them.