janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-deepings-practice
Title: Unbelievable !
Rating: 1 out of 5
Visited: March 2023
My husband had a scan for Prostrate problems 21st December 2022, to be told "don't worry it's only fluid." He was sent a text on 27th Feb to make an appointment ,the scan came back Abnormal !!! been trying to get through ,no luck, so went to Surgery today, no help, phone tomorrow, couldn't find results. Over last 2 yrs lost 2 family members , due to undiagnosed Cancer, i have Anxiety issues, and cannot cope with this new system, we are both worried.
GP surgery review: st-lukes-primary-care-centre
Title: Poor appointment system
Rating: 1 out of 5
Visited: May 2022
I have called on numerous occasions and can never get through. This morning has been the worst, how can can you be at full capacity at 8 am when the phone lines don’t even open until 8. I am very disappointed in the way this practice handles it’s patients.
GP surgery review: st-lukes-primary-care-centre
Title: Poor Appointment method
Rating: 1 out of 5
Visited: April 2022
The latest menu asks to use 2 for urgent or routine needs, you are then passed to a receptionist and if (as has been usual lately) you are cut off having reached capacity it wouldn't have mattered wether if was urgent or routine If you are lucky to get as far as a receptiionist  she/he notes your symptoms in great detail confers with somebody and it is decided wether it is urgent or routine In my case I have called 3 times a day for 3 days 5 minutes after the suggested times only to be cut off every time (having reached capacity in 5 minutes)   I have developed lesions on my back I suppose I could say it is affecting my mental  health this being fashionable these days but at my age I don't subscribe to it, worried? yes annoyed? yes but I'm not mental (yet) So I guess it's down to the A&E they wont be happy
GP surgery review: st-lukes-primary-care-centre
Title: The booking system is ridiculous
Rating: 1 out of 5
Visited: March 2022
St Luke's booking system is ridiculous. My son's nursery called me at 3pm on the Tuesday because he wasn't well so I went and collected him. I immediately tried to call the doctors but couldn't get through ("all the slots have now been taken" message) so I couldn't speak to anyone or arrange to see a doctor. I took him to the pharmacist to see if they would take a look at him but they said because of his age (he is 22 months) he would need to see a doctor which is fair enough. I called the doctors at 8am in the morning the next day on the dot. I was 29th in the queue. I was on hold for 35/40 mins before I spoke to the receptionist. I explained that I wanted to see a doctor for my son. I also explained that it would be difficult to obtain photos as my son is a wriggly toddler and the photos of the spots on his skin won't show up well on camera. Nevertheless, that's what I had to do. I couldn't book my one year old son in to see a doctor. I even got told to Google it. I spent 45 mins on the phone to the surgery and came away with a link in a text message. I submitted photos that evening after a bath so the spots would show up better on camera and the next day someone did book me in to see at doctor at 6.45pm on the Thursday at Danes Camp. By which point my son's condition seemed to have improved so I cancelled the appointment as I didn't want to disrupt my son's sleeping pattern as I thought he was on the mend. I still have no idea what my son had. I'm concerned this will happen again i.e. I will need my child to see a doctor and be met with the gatekeepers that are the receptionists at St Lukes who will tell me no, send photos and wait for a call back. I want to move doctors surgeries. I haven't a problem with the staff at St Luke's. Everyone seems lovely but the way in which the booking system operates is ridiculous. It's unpractical and unhelpful for the end user. Why can't you just call and book in for appointments like any other doctors surgery at any time of the day. It wastes everyone's time being forced to call at an exact time and be waiting in line for ages. You cant plan your day and as a mother of a toddler being on the phone for ages isn't actually very practical. Also, be waiting for a call back is so unhelpful and sometimes I really can't get to the phone, yet if I had a doctor's appointment I would be able to get there as I could plan my time and day around the appointment. Something needs to be done about it.
GP surgery review: st-lukes-primary-care-centre
Title: Overstretched but great care
Rating: 4 out of 5
Visited: February 2022
I have been a patient here a long time and as Duston and NN5 expands it’s definitely increasingly difficult to get through to reception to book a call back which can be very frustrating. 

However; when I have booked a call back the receptionists are always very helpful and take time to listen. The doctors, nurses and phlebotomist  (apart from one ANP) always provide exemplary care. They are very attentive, empathetic and usually always sort the problems out so I can’t fault St Luke’s.
GP surgery review: st-lukes-primary-care-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
I never have any problems with st. Luke's, i rang at 2.15 on a Friday and saw a doctor at 5 pm, yes I did have to wait in a queue to start with but I think that's normal now, you just have to be patient, they are doing there best.
GP surgery review: st-lukes-primary-care-centre
Title: can never get through
Rating: 2 out of 5
Visited: January 2022
Have been trying for a week to change medication. The tablets I  am now on do not work. I have tried to call prescriptions, again I cant get through. When I have spoken to reception and tried to explain my situation my answer was. Well that's how the system is. How are you supposed to talk to a doctor not alone see one if you cant get passed a phone call
GP surgery review: higham-ferrers-surgery
Title: Good practice
Rating: 5 out of 5
Visited: September 2022
Hard to get appointments and the phone system is poor, but care is good. Both the GP’s I’ve seen and the nurses are good. Receptionist always friendly.
GP surgery review: higham-ferrers-surgery
Title: First class organisation
Rating: 5 out of 5
Visited: September 2022
First class service from the surgery for the walk in flu jab clinc. Organised and efficient. We always forget to praise God service but never fail to complain when things are not to our likeing
GP surgery review: higham-ferrers-surgery
Title: Very good
Rating: 5 out of 5
Visited: September 2022
Dealt with quickly and efficiently, and with kindness from all the staff. This has been my experience every time I have needed to contact the surgery.
GP surgery review: higham-ferrers-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: September 2022
Excellent service as always, Higham surgery efficient and friendly staff. Received a text message from the practice on Wednesday inviting me to book my Covid-19 booster vaccination. I attended this morning, waiting time was about 10 minutes and I had my flu jab at the same time. 
Well done
GP surgery review: higham-ferrers-surgery
Title: Walk in flu jab
Rating: 5 out of 5
Visited: September 2022
Walk in flu jab in and out in a few
 minutes excellent service received text in morning done in afternoon
GP surgery review: higham-ferrers-surgery
Title: Flu jab
Rating: 3 out of 5
Visited: September 2022
Was contacted this morning about getting a flu jab this afternoon. Fortunately I could make it at very short notice. Covid & Flu jab provision has been excellent & the staff providing it have been lovely.
GP surgery review: higham-ferrers-surgery
Title: Efficient
Rating: 5 out of 5
Visited: September 2022
Invited to have latest Flu jab. Short queue in and out quickly. Considering all the constraints that Doctors Surgeries are subject to they do pretty well
GP surgery review: higham-ferrers-surgery
Title: Flu Jab
Rating: 4 out of 5
Visited: September 2022
Very quick and efficient.
Staff were pleasant.
Only thing missing was signposting in the reception area, as everybody that arrived all asked the same question "is this the queue for the flu jab".
GP surgery review: higham-ferrers-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2022
I’ve always found the receptionists helpful and no problem with an appointment, albeit a phone call. Along with recent Covid-19 booster for my age group I was offered the Flu jab at the same time. Just makes sense, well pleased
GP surgery review: higham-ferrers-surgery
Title: Well organized for booster jab
Rating: 4 out of 5
Visited: September 2022
Had a text regarding booking for the booster jab.
Booked a time for the next day, bit of a wait after arranged time.
But the flu jab was being offered at the same time as booster.
Which was great, saved another trip.
Thank you to the nurse and lady signing people in.
Both did a great job.
Thank you.
GP surgery review: rushden-medical-centre
Title: Terrible Surgery
Rating: 1 out of 5
Visited: January 2022
This surgery was great a few years ago, but is now a 'non-service'. Doctor decided to stop my morphine for back pain after using it for years. Put onto codeine which left me in a terrible state! Was promised a gp would ring me on a Friday for a phone consultation to discuss. Phone call never happened, so I'm left with no morphine all weekend. I'm going to have to go to A&E and clog their service up for a problem that I haven't caused. Absolutely disgusting. Animals get better care.
GP surgery review: rushden-medical-centre
Title: Terrible
Rating: 1 out of 5
Visited: January 2022
Simply impossible to get an appointment. Spend 2 hours a day in a phone que for no response. Visited A&E who told me my GP will be in touch to organise an ECG, heard nothing for over a year. 
Just terrible surgery which is a shame as I have been here my whole life and never experienced anything like this before
GP surgery review: rushden-medical-centre
Title: Requires Improvement!!!
Rating: 1 out of 5
Visited: January 2022
Having received a telephone consultation to be told I had a UTI and Thrush without seeing me, I then contacted them again as I felt something was wrong. This resulted in a call back at 18:30pm to say I had gone beyond the community and to go to A&E I had in fact miscarried. 
I then called 111 when my 4 year old had a temp of 41.0 they advised that I needed to see a G.P within the hour (my G.P wouldn't make a face to face appointment with 111) the G.P surgery would call me but if I had not heard I should go straight to Corby. I called G.P surgery who said sorry we've received all of your paperwork but the Clinician thinks you should go to Corby anyway!
They are absolutely awful. I have to say I do not blame the receptionists at all and feel they get the rough end of the stick. The surgery has gone beyond the realms of hopeless and needs entirely new management, procedures and G.P's.
GP surgery review: rushden-medical-centre
Title: Massively unhelpful
Rating: 1 out of 5
Visited: January 2022
I understand that all gp's are under immense pressure but this surgery is now at a point where it cannot even help with a basic enquiry and aftercare from a visit to a&e. I was on hold for 2 hours between 3 phone calls, calling at 8am, and 1pm, where I was told to call a&e and ask them to help. It is not an emergency. A&E were shocked that that was their suggestion and now I'm left with waiting until 6:30 and calling 111 for the sake of a 5 minute consultation for a repeat prescription for an already diagnosed condition. They had no compassion for my situation. 

It's not fair that people are forced to stay with such an ineffective service and I have no doubt that people will become seriously ill as a result of their inability to provide appointments at an appropriate time.
GP surgery review: weavers-medical
Title: Friendly staff
Rating: 3 out of 5
Visited: November 2022
After a bit of hassle checking in because of the absence of check-in desk being " maned " & having to use the lift to go back to the front desk to check-in I got to see the nurse . Friendly & funny made the process hassle free . Just a call down to the front desk & the signboard saying to check-in at the front desk would have stopped the 6 people from wasting time going to the unmanned desk . That being the only problem on this occasion .
GP surgery review: weavers-medical
Title: Good service
Rating: 5 out of 5
Visited: November 2022
Friendly & efficient staff, from Drs to receptionists, and good service when needed. Particularly impressed with the online service which I have used several times to sort any problems I may be having.
GP surgery review: weavers-medical
Title: Good practice
Rating: 4 out of 5
Visited: October 2022
Had blood taken, had the biggest bruise ever….? Poor when they shout your name with face masks on, impossible to hear some names, and with Radio 2 on, stick to the screen as using both is confusing !
GP surgery review: weavers-medical
Title: Excellent service and very friendly staff
Rating: 5 out of 5
Visited: October 2022
I attended the drive through clinic this Saturday morning for my flu jab and covid booster. 
Extremely organised didn’t have to wait at all. There was a doctor checking that I was able to have them. Then I drove through to the nurses from the practice who were very friendly and calming. 
Both injections done and out within less than 5 minutes.
Really appreciate the staff working extra at the weekend to provide the service - excellent.
GP surgery review: weavers-medical
Title: Covid/influenza vaccination programme
Rating: 5 out of 5
Visited: September 2022
My compliments to the Practice on the preparation and execution of the vaccination programme this autumn.
Weavers is not without its faults, but in these times of exceptional pressure, GP practices are too often negatively reviewed.
Weavers overall provides a committed, helpful and comprehensive  service, and I ask for no more.
I say well done to all of the team
GP surgery review: weavers-medical
Title: Top Service First Class
Rating: 5 out of 5
Visited: September 2022
Very good Dr came and met me in the waiting area asked all the questions very welcoming manor Very Efficient checked  BP went though all my doubts Examined my ears Sorted me Brilliant Then asked me if I had any other questions. In my opinion he gave me 100 percent attention and Treatment I left the Surgery very happy and as a Bonus the Doctor sent a line to the Chemist and I picked up the Prescription he instructed me to take and use What More Could Any One Ask For Brilliant. You could Say a Big Thank You to Him Please. Ken.
GP surgery review: weavers-medical
Title: Well informed Dr
Rating: 4 out of 5
Visited: September 2022
Doctor got to root of my problem Gave sound advice on coping with my condition Removed a tablet from my repeat prescription that could be source of one of my issues
GP surgery review: weavers-medical
Title: Necessary evil
Rating: 4 out of 5
Visited: July 2022
Really don't like having to visit, mainly due to trouble getting an appointment. But I suspected I had shingles so was strongly advised to get checked. I waited on the phone around 40 mins, unacceptable, but was answered by a very pleasant lady who booked me in within 25 mins!! The doctor saw me immediately and was super efficient and understanding. A surprisingly good experience. Only other gripe was one part of my prescription wasn't available and I had to go back but I accept that's the chemist, not the practice.
GP surgery review: weavers-medical
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
Having multiple complex health issues, I have needed medical help and support on numerous occasions.  I have always found the doctors, nurses and reception staff at Weavers Medical Centre very professional, caring, supportive,  helpful and obliging. One particular GP who I see and have contact with on a regular basis always offers a first class plus service and this has always been very much appreciated and has provided me with the support, help and reassurance at a time when consultants at hospitals have been impossible to contact due to the changes that have arisen due to the covid pandemic. Everyone complains about the waiting times when calling the surgery but other medical practices fall well below Weavers medical centre relating to the number of patients in the queue and the actual waiting times. Which is very reassuring.
GP surgery review: weavers-medical
Title: Great nursing home visit
Rating: 5 out of 5
Visited: June 2022
Very good experience, all of my questions answered and explained. Had time to listen to my concerns.
GP surgery review: headlands-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
I have been with this practice for over twenty years and could not wish for better care. Since the lockdown it has been more difficult to see a Doctor. However, the Reception Team are exceptional, They are all helpful and caring, and do the best they can to accommodate each individual’s needs. I could not wish for a better practice.
GP surgery review: headlands-surgery
Title: Poor practice
Rating: 4 out of 5
Visited: September 2022
Can not get doctors appointment 
Try every day and the answer try Next day 
Next is Hyde same appointments gone try next day 
Can not book in advance as no appointments 
Available
GP surgery review: headlands-surgery
Title: The worst GP practice and Rude Reception stuff
Rating: 1 out of 5
Visited: September 2022
Two weeks ago I called the surgery to make an appointment for my daughter who had your Urine infection and chest infection she’s a disabled child eight years old non-verbal need care 24/7 and The lady refused to give her an appointment.  Reception said there is nothing available to give her she didn’t care the fact that she was disabled 8 years old child who can’t speak and it was only 8:45 in the morning clearly they have not care or sympathy for disabled children or the  elderly people and not forget the Doctors they are the all same I cried to the doctors about my problems yet they don’t care 

They say don’t abuse the Nsh stuff mate more like they are abusing the Patience mentally
GP surgery review: headlands-surgery
Title: Very good practice.
Rating: 5 out of 5
Visited: June 2022
The Doctors and Staff are very professional and helpful! Even during the pandemic, they found a way to solve my medical problems and those of my family.
GP surgery review: headlands-surgery
Title: Worst Practice I have Ever Dealt With
Rating: 1 out of 5
Visited: May 2022
As with others, it is impossible to get an appointment. I have never been successful by calling, (sometimes over 60 calls waiting), even pressing call back service does not work, they frequently ignore this. My recent prescription repeat request was stopped by the pharmacist at Headlands, who advised to make an impossible appointment before he released the prescription. I only managed to get a phone call appointment after which the doctor issued my prescription, without looking at the current state of my condition. I had a blood test for my Type 2 Diabetes in May 2022, NO ONE called me to discuss the results. I have had to wait until another phone consultation on 11 July 2022 to discuss the results with the diabetes nurse. A foot blood flow test scheduled for May 22 was cancelled by the practice, on the morning of the nurse appointment and I was NEVER the option of another date. This test is still outstanding
GP surgery review: headlands-surgery
Title: Don't join this practice!!!!!!!!!
Rating: 1 out of 5
Visited: March 2022
Worst Doctors surgery ever in my experience. Happy to pass out pills but no care shown for patients or long term solutions for patients 'problems'. (Used to have a sign in the surgery saying 'one patient equals one problem') Taken down after I complained. Receptionists untrained and rude on occasion. Promises of follow ups made but never kept...
GP surgery review: lakeside-healthcare
Title: Great Doctor who listened and was very understanding.
Rating: 4 out of 5
Visited: January 2023
Had been struggling with my anger over several years, finally done something about. Booked my appointment and the Doctor I saw was very understandable, who listened and was sympathetic. Treatment plan was decided which also includes private therapy sessions as when I self refered to Mind was informed there is a 6 month wait. Have had my first 2 week follow up call from the Doctor with another in 2 more weeks. Thank you Doctor and I am determined to resolve my issue.
GP surgery review: lakeside-healthcare
Title: Good Practice
Rating: 5 out of 5
Visited: December 2022
I was contacted about a concern over a brain scan.The Doctor has been in contact with me by phone to keep me updated .He was very informative and spent time explaining the plan on going forward.He didn’t mind looking up test results either .My experience has always been a positive one whenever I’ve needed any health issues investigated or treated.The treatment I’ve had has been dealt with quite quickly.I have no problems with Lakeside the Doctors nurses and staff have all been very efficient and understanding.
GP surgery review: lakeside-healthcare
Title: Very professional service
Rating: 5 out of 5
Visited: December 2022
I seen my doctor and he was professional throughout in a diagnosis and listening to me as well even though he was busy working long hours.
GP surgery review: lakeside-healthcare
Title: Great practice.
Rating: 5 out of 5
Visited: December 2022
My experience with my Dr from start to ongoing has been excellent care. Unfortunately getting the appointment in the first instant was was very difficult
GP surgery review: lakeside-healthcare
Title: Good Practice
Rating: 5 out of 5
Visited: December 2022
My recent prostate PSA results came back really high
The Doctor immediately organised a second blood test and a flow test at Kettering Hospital I was most impressed 
Thankfully the second blood test came back satisfactory
GP surgery review: lakeside-healthcare
Title: Thorough investigation
Rating: 5 out of 5
Visited: November 2022
I had a routine blood test that showed up strange elements.  The doctor was very good at. following up to ensure that there was nothing too concerning with the blood test.  The doctor was very good at calling me back to explain everything too me.
GP surgery review: lakeside-healthcare
Title: Receptionist very helpful
Rating: 4 out of 5
Visited: November 2022
Doctor explained things extremely well and made things understandable .  

My experience with this appointment was extremely good. Which is more than I can say about leaving this review. Hopefully this now fulfills the criteria.
GP surgery review: lakeside-healthcare
Title: Mental  satisfaction
Rating: 5 out of 5
Visited: November 2022
Very very  helpful and feel  greatfull and a lot  less stressful  for coming down to the lakeside surgery
GP surgery review: lakeside-healthcare
Title: Pleasant surprise
Rating: 4 out of 5
Visited: November 2022
Phone call answered promptly by helpful receptionist. Doctor phoned back within hour of my call. He listened, advised and instigated action. Felt I was in caring hands.
GP surgery review: lakeside-healthcare
Title: Really good practice
Rating: 4 out of 5
Visited: November 2022
Besides covid times were appointments had to be postponed, I have not had an issue with lakeside surgery. I always get a call back, if I call for appointments.
In my experience noone has ever been rude to me or discautious, they simply did their job. I can't ask for more than that.

When i speak to the DR's, i feel like they have listened to my concerns, I don't feel hurried. I also appreciated how the doctor was thorough last month and today when it came to new medication I was about to be prescribed.

The surgery is clean and in a great location. You go in, you get your treatment and you get out. (Well it's not a hotel).
GP surgery review: abbey-medical-practice
Title: Fantastic & Friendly practice
Rating: 5 out of 5
Visited: November 2022
I highly recommend this practice!
The staff, nurses & doctors are extremely friendly and accommodating. I cannot fault them. I have had a good experience at all of my appointments. Thank you