janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: swanpool-medical-centre
Title: Great staff
Rating: 1 out of 5
Visited: August 2023
The receptionists and Doctors do a fantastic job but the appointments system is not fit for purpose. You compete in the 8am mad dash, appointments are gone very quickly. Is the problem lack of doctors or pre bookable  appointments taking all the available appointments, weeks in advance? There are no online bookable appointments available. What are you supposed to do if you feel unwell?
GP surgery review: swanpool-medical-centre
Title: Go above and beyond
Rating: 5 out of 5
Visited: July 2023
From the Doctor that I had a telephone consultation with regarding my daughter, to the staff on reception, a great big thank you to you all for always being so friendly, approachable, knowledgeable and professional. I appreciate and thank you all again for always "going above and beyond to help
GP surgery review: swanpool-medical-centre
Title: No care/thought for patients
Rating: 1 out of 5
Visited: July 2023
I sent an email asking for a repeat prescription to be sent to my preferred pharmacy.  One item was sent electronically. The other 12 items the Prescription was Printed instead of being sent electronically so when I went to the chemist I had one item.  Response was..."you now need to collect the paper prescription and take it to the chemist yourself". After doing this, I found they have missed one item off.  Something that should be so simple - repeat prescriptions- is now apparently a major chore
GP surgery review: swanpool-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: July 2023
This practice is not doing very well…I am constantly running out of Insulin…the Pharmacy that operates out of this practice is a wage of time. Also I have asked the receptionist to change to another one..she did it on screen for me..but when I telephoned to ask the new pharmacy they had not received any prescription. When I rang the receptionist again she told me it hadn’t been changed…what are they doing… I am not the only one who is complaining about prescriptions.
GP surgery review: swanpool-medical-centre
Title: Some staff are amazing
Rating: 3 out of 5
Visited: May 2023
Some staff are amazing friendly and very good with myself and my family. There are other staff for example the pharmacy side that are rude. Don't have enough time for you and have disgusting attitude towards patients. The girls that are now on reception are lovely. They are very helpful and are nice and polite which is massive improvement. I don't hate the surgery but sometimes trying to get an appointment or prescriptions is horrendous.
Especially prescriptions they left me without my medication for a whole week which I then became unwell and having 3 young children didn't help me at all. The pharmacist was a nasty man who thought he was better than me and spoke to me asif I didn't exist. I trying calling the pharmacy to see if my prescription was done. No one picked up all day. When I went the same day I asked why the phone wasn't being picked up as it was also ringing when I got there. He told me my prescription would be ready in 5 mins. I said well if the call was picked up I would have known and knew I was going to be. Late to pick my son up. He then looked at me with the prescription in his hand and slammed it down on the side picked the phone up and said to me see I can pick the phone up. Left me waiting for 20 mins for my prescription which then I was even later picking my son up as he said it would only take 5 minutes max

But the surgry itself I think since employing more or new staff has improved a little bit especially reception
GP surgery review: swanpool-medical-centre
Title: Attentive staff
Rating: 5 out of 5
Visited: May 2023
My GP keeps me informed of any concerns about my health and offers help and advice, i.e.blood test results showing cholesterol needs reducing
GP surgery review: swanpool-medical-centre
Title: Professional Receptionist
Rating: 5 out of 5
Visited: April 2023
Waited for pharmacy to answer my call and I gave up after a frustrating 30 minutes.  I called the surgery Wednesday afternoon (05/04/23) to see if they were able to help resolve my issue.  My mother received her medication within three hours later.  I would like to thank this receptionist for all her professional help at a time when needed.
GP surgery review: swanpool-medical-centre
Title: Appointments
Rating: 1 out of 5
Visited: April 2023
Tried getting an appointment, phoned 4 mornings at 8 am. Was number 20, first day, number 11, second day, number 14 , third day and number 10 on the fourth day. When I got through all appointments have gone!!! You can see the pharmacist or phone 111 and they can get you an appointment. Well No I don’t want to do that I want to see a GP in the practice. I feel unwell and would like an appointment. How many appointments are available each day because when you phone it doesn’t feel like there are many.perhaps more doctors in the surgery might help!
GP surgery review: swanpool-medical-centre
Title: poor customer relations
Rating: 2 out of 5
Visited: March 2023
I had a query about an overdue repeat prescription. The response my wife got from the recipient of my request was downright rude. She gave the distinct impression that my wife should know the answer without ringing! I have the name of  the person , and will gladly provide this information. From recent contact, prior to today, 28/03/2023 11.00hrs approx, the customer/patient contact was improving. Finally we as agging pensioners, one disabled, we do not deserve this treatment!
GP surgery review: the-village-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: December 2023
Was seen quickly. Great friendly staff, really helpful.  Doctor listened to my problems and really helped.
GP surgery review: the-village-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Great practice . Would recommend to others . Better than my own doctors well done staff. My last review was not published. This practice deserves more published review than just the bad one. Helpful kind understanding
GP surgery review: the-village-medical-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: September 2023
Go the extra mile. Fantastic doctors, Nurses and staff. Quick appointment and referral. Thank you not said enough to you all.
GP surgery review: the-village-medical-centre
Title: Awful practice!!
Rating: 1 out of 5
Visited: July 2023
This surgery is not fit to practice, still using covid to avoid face to face appointments!
They say call at 8am for appointment and as the clock reaches 8am you ring only to be told calls are at capacity!!
Then eventually get through and surprisingly all appointments have been taken, so I question when there is any appointments and get told there's some online for 3 weeks, 3 weeks!!! What a total joke. For a large practice like that only 1 gp in today the reception said, village medical Centre need to pull this surgery up from the complete mess it's in!! I'm very surprised this surgery is still open because it definitely isn't fit to practice!!
It's gone awful and the cqc needs to clamp down on them!!
GP surgery review: the-village-medical-centre
Title: Baffled
Rating: 1 out of 5
Visited: July 2023
The person I care for is registered at this GP.  She was diagnosed approx 12 months ago with the menopause and was experiencing severe symptoms such as hot flushes and feelings of dispair.  The surgery prescribed a medication to treat these symptoms that worked extremely well and made her condition manageable. She has received this medication every month since.  This week when we visited her pharmacy to collect the medication prescribed it had not been sent.  We then contacted the surgery to enquire why and were told this medication cannot now be issued untill she has a medical review !? Accepting of this we asked for an appointment for a medical review and were told no appointments were available until the end of this month and they cannot issue any more medication in the mean time.  She has now not been able to take this medication for the last 7 days and the side effects she has been suffering have been absolutely awful and she has not been able to leave the house or get on with any aspect of her life.  I feel this decision to withhold the medication until they can offer a medication review is both confusing and unethical.  I can now put this review forward as her medical review for the benefit of the surgery.  Everything was going brilliantly until you did this and now she is suffering a great deal of stress anxiety and very severe physical symptoms. If this issue is not resolved shortly I will be forced to take the matter further through the NHS.
GP surgery review: the-village-medical-centre
Title: a joke
Rating: 1 out of 5
Visited: June 2023
phoned them bout fit note after 2 operations on both hands over the last 2 years told doctor needs to see me asked to make appiontment guess what no appointments told to phone 8 am so did 4 times an told all appointments gone they are so busy they asking for new patients yes a joke
GP surgery review: the-village-medical-centre
Title: Still waiting for a ring back appointment
Rating: 1 out of 5
Visited: May 2023
I have had the experience of being given a wrong appointment date and 3 weeks later am still waiting for the receptionist to ring back with a new appointment I have never before missed an appointment. Why is the surgery still following covid rules I have been able to access an out of hours surgery with no covid problems whatsoever. Things were happening with accessing the surgery before covid and there is still no improvement I have been reading previous reviews looks like maybe new management is needed where people can actually have face to face appointments I have been in other surgeries and spoken to other people about access to their gps and they have no problems  there are some serious issues going on here too many patients and not enough gps how much longer am i going to have to wait for another appointment?
GP surgery review: the-village-medical-centre
Title: Don't do what they say they will
Rating: 1 out of 5
Visited: April 2023
17/4/23, our daughter rang several times to get appointment for my husband after the out of hours Dr gave him painkillers for hip and leg pain on the previous Saturday. First call shortly after 8, usual no appointments reply. After explaining why he needed appointment she was told the receptionist would contact "a senior" with a view to booking one for Tuesday and call her back. No call received so she rang again to be told this would now be done and she'd be called within 30 mins. Didn't happen, my husband rang this morning, explained again, person rang him back to say a telephone appointment would happen today. Sat by the phone all day, no call received, surgery stated to be closed when rang at 6 30 , website shows 8am to 8pm!
GP surgery review: the-village-medical-centre
Title: Call back!
Rating: 1 out of 5
Visited: March 2023
So after getting through at 08:15 I was told they have no appointments left for today. They did however offer me an appointment for 2 days time. Despite me telling them I thought I had a chest infection. Then then proceeded to offer me a pharmacist to call me. I thought this was better than nothing. 
At 15:50 I called the surgery and was assured that I was still on the list to be called. Well at 20:53 and feeling like my chest is being squashed and coughing up copious amounts of nastiness, I am still waiting. 
This surgery has gone to the dogs!! I am utterly disgusted and feel the surgery is not fit for purpose. I shall be looking to move, and purpose for this place to be shut down!!
GP surgery review: the-village-medical-centre
Title: Awful system to get a dr appointment
Rating: 1 out of 5
Visited: February 2023
Phoned to get an appointment this morning for my father in law who is quite poorly, recently out of hospital. He saw his consultant yesterday who recommended he sees his GP as soon as possible. Me and my husband called over 20 times each to get through calling from exactly 8 am. When we dis get through at 8.15am there were no appointments and no idea when he would get seen. His breathing is struggling and he needs something for it but they are just not bothered! And we couldn't understand what the receptionist was saying most of the time she kept going muffled. Very unimpressed
GP surgery review: kingswinford-medical-practice
Title: Caring practice
Rating: 5 out of 5
Visited: March 2022
I always think they do their best under extremely difficult circumstances. The reception team are super helpful and try to accommodate you as best they can . When an emergency appt is required they do their best to fit you in. Yes our waiting time for some appointments may be longer than we would like and more face to face availability would be preferred but we live in difficult times- everything has changed. The phone can sometimes take a while but the website has great alternative options to contact and emails are always replied to promptly.  Everytime I’ve visited the Drs and nurses as well as receptionists have been lovely despite having a hard time of it I’m sure ! I’d like to thank the team for their hard work - I can only speak from my experience and I would recommend this practice .
GP surgery review: kingswinford-medical-practice
Title: poor service
Rating: 1 out of 5
Visited: January 2022
It is a second month since I started calling the GP surgery just to arrange an appointment. on 19th Jan 2022 it took me 1.5 hrs just to get through to the reception. I had to redial the surgery phone number exactly 63 times before I managed to talk to the receptionist. The receptionist refused to arrange even the phone conversation with the GP. Meanwhile I am in such bad shape that the only option I am left with is 999 or A&E in my local hospital. I would like to understand where the average 5.0 stars reviews came from.
GP surgery review: kingswinford-medical-practice
Title: Amazing
Rating: 5 out of 5
Visited: January 2022
Love the staff love the service love the doctors love the nurses love the mid wife! Overall they deliver up and beyond! Those who hate need to take a rain check! Thank you for everything you all do KMP!
GP surgery review: moss-grove-surgery
Title: Disappointed
Rating: 1 out of 5
Visited: November 2023
Unfortunately I sustained a very bruised completely ‘black’ eye after impacting a wooden post at home.
All I wanted was advice from my doctor’s surgery because there are two impact sites that feel like small hard marbles.  I took photos of the eye and tried to access their on line website (they ask you to do this)to ask for advice showing the photos taken - it had closed very early that morning yet again! I telephoned the surgery and spoke to the receptionist who said no appointments. I wasn’t able to even see a nurse for advice!  
I asked to speak to the Practice Manager who it appears is always on holiday? I then asked to speak to her assistant.  I was told she would phone me back - she didn’t bother. 
This is not the first time this doctor’s surgery has let me down.
I don’t think it’s too much, after paying into this service my whole life,  to expect my doctor to help or just give me advice - for peace of mind.
I have belonged to this surgery for many years and it appears, sadly,they no longer want to help their patients.
Extremely disappointed.
GP surgery review: moss-grove-surgery
Title: Text messages regarding Covid and Flu injections
Rating: 1 out of 5
Visited: October 2023
After receiving a message to inform me my appointment for Covid and Flu injections had been booked today at Moss Grove I arrived promptly and used the usual booking in computer screen to advise I had arrived. Looking around the surgery I saw notices stating that the clinic for Covid and Flu injections was being held at Dudley Kingswinford Rugby club. This resulted in confusion. I overheard several patients talking to the receptionist about the same thing.  Checked at desk and it was confirmed clinic was being held at Dudley Kingswinford Rugby Club. I showed the receptionist my message and she agreed that it clearly stated my appointment was at Moss Grove. As I had walked to the surgery there was no  way I could get to the rugby club for the time of my appointment and she was able to offer one tomorrow morning. A   total waste of time today. However my main complaint is that a gentleman who had spoken to her prior to me had a lower leg amputation was on crutches and informed her he had had to pay for a taxi to get to the surgery only to find he should have gone to Dudley Kingswinford club. I find the messages sent totally misleading and are causing patients to have wasted journeys and if they are employed could be incurring loss of wages . Please do not send a general reply - but fix this quickly. I have been a patient at Moss Grove for over 60 years and find that the general quality of service is leaving an awful lot to be desired. From not being able to get through to surgery on telephone difficulty getting an appointment to this latest travesty regarding text messages.
GP surgery review: moss-grove-surgery
Title: Text Messages
Rating: 1 out of 5
Visited: October 2023
Received text messages about my Covid booster appointment at Moss Grove surgery - first of all, I was told that it would be at at the Rugby Club, then got a message it would be at Moss Grove Surgery, which caused great confusion. A lot of people have reportedly gone to the wrong place for their vaccination boosters, wasting time and money to get to the doctors.

Very, very disappointing - I have been at Moss Grove Surgery for all of my life, and it has always been disappointing in terms of ease of booking appointments. I can only imagine how badly people with severe learning disabilities or those with mobility issues will fare with these issues, let alone if they are not in a situation where they can get on the website for booking an appointment at 8am, which is the only possible time you can book without experiencing long delays. In addition, I had to miss out on work because of the awkward timing of the appointment - you don't seem to take it into account for people who are in full time employment to provide a more suitable appointment time.

 It is wholly unacceptable - fix it at once.
GP surgery review: moss-grove-surgery
Title: The admin really are a joke
Rating: 1 out of 5
Visited: October 2023
Each time I have any kind of interaction with your admin staff I laugh, today I have received a text about my covid vaccination.  It says 'If your covid vaccination is on the 20th October it is at the RUgby, if on the 24th, 26th or 27th it is at Kinver surgery'.   I had to laugh as I don't have a covid vaccination booked at either of those dates as even though I was told I was eligible and booked one booked an appointment, your admin staff called and cancelled it as they said I was not eligible.   

Whilst on, why does your website close around 10am, and your call queue won't let anymore than 20 in the queue, how many thousands of patients do you have, it is unbelievable.   You really do need someone in charge of your workload to work more efficiently.
GP surgery review: moss-grove-surgery
Title: Admin poor
Rating: 1 out of 5
Visited: September 2023
Doctors and nurses are great, but any dealings with reception and admin staff is poor.   We get a text to book covid booster online which were at the rugby club but when we tried to book it only option was to go to the surgery, so husband came in and booked at reception to go to the rugby club in October.   Today he gets a call cancelling it as we are not 65.

I have tried to call to query but long queues and website is closed for feedback.
GP surgery review: moss-grove-surgery
Title: Absolutely useless, worst quacks ever
Rating: 1 out of 5
Visited: August 2023
I can not stond mossgrove surgery, i dispise it. Its the worst quacks ive been to, Im autistic suffer with many mental and physical problems have done for years. Ive rang up at least 6 times every month for a few months at 8am! When they open, some annoying music plays for 20 minutes then a robotic wench says 'your 7th in the cue' ' your 10th in the cue' and when someone finally answers i get 'were fully booked' absolutely useless ! I cant book a sodding appointment even when i ring at 8 on the dot! Mossgrove surgery is absolutely terrible, (so i rang at 8am on the dot wait 20 minutes to listen to a robot that says in 7th + in the cue then someone says there apparently fully booked, appointments last nomore than 10 minutes, opens at 8 closes at 6.30 thats 10 half hours, plenty of time and your telling me your fully booked??)and the last quacks i have seen at mossgrove surgery, are rude and dow listen and as soon as you walk through the door they want you out, very unprofessional and lazy, also if you have many problems like i do, they only listen to 1 and expect you to book other appointments to get others checked, thats wasting time and making people suffer longer,while a patient is there listen to all they say and help do your job. I have a lot of problems mentaly  and physically, last year they said ill get a call from a pain management team cause im in severe pain everyday and surprise surprise no call. I need help with but noone will help, and there 'here to help' loada rubbish
GP surgery review: moss-grove-surgery
Title: Difficult to contact
Rating: 1 out of 5
Visited: July 2023
I have been trying for five days now to ask the doctor a question via the website, each day by 10am the website is closed.  When I have contacted the practice I have been told it is for patient safety.   I really don't understand how closing the website is for patient safety.   This impact of closing your website is going to be a higher demand on your telephone service, last time I called I was hanging on for 35 minutes to speak to someone.   I have to say that your Doctors, when you get to see one, are more than helpful, but your admin staff are not.   As patients we pay your wages.
GP surgery review: moss-grove-surgery
Title: Very impressed
Rating: 5 out of 5
Visited: July 2023
After spending a few days in hospital my husband had to visit kingswinforvtwice snd kinver once.  From making an appointment and seeing the doctor to receiving tests results all of the staff and Dr's were excellent.
GP surgery review: moss-grove-surgery
Title: unaccessible
Rating: 1 out of 5
Visited: July 2023
my father has been trying to get an appointment for days, phoning up at 8am an automated message says their are no appointments, as the surgery has just opened he waits to speak to someone for confirmation. approx 30mins each time. he cant ge an appointment (even a telephone consultation) and is told to use the website. 
he has told them he does not know how to use the website and they just explain quickly what page to look for.
I have tried to use the website and any page use to contact the surgery has a "weekday custom closure" message.
i have tried to book via the website on several prior occasions with similar results, with weekend closure messages streaching into widweek. we are currently waiting on the phone and ,still have no appointment
GP surgery review: moss-grove-surgery
Title: Great practice nurse
Rating: 4 out of 5
Visited: May 2023
I thanked the nurse today for ongoing excellent care over the past 5 years, whether it's smear tests or vaccination appts she is always attentive, professional and diligent.
GP surgery review: the-summerhill-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Really can’t express how wonderful this surgery is especially Doctor Guest she has been amazing .
All the staff are so very helpful and professional .