janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: trumpington-street-medical-practice
Title: Great medical staff
Rating: 5 out of 5
Visited: October 2023
Staff were extremely kind and patient when dealing with my anxiety around certain women's health issues, giving me really helpful practical advice, as well as carrying out medical checks with care and compassion.
GP surgery review: trumpington-street-medical-practice
Title: Practice nurse very competent and professional
Rating: 3 out of 5
Visited: October 2023
I had to have an intimate procedure done that I was quite worried about. The nurse made me feel at ease. She was respectful and made sure that my dignity was preserved at all times. She carried out the procedure swiftly. I had no pain. I left feeling relieved and well cared for.
GP surgery review: trumpington-street-medical-practice
Title: Good all round practice
Rating: 4 out of 5
Visited: October 2023
My recent experience as always was thorough in approach, not rushed and very considerate. Very good experience.
GP surgery review: trumpington-street-medical-practice
Title: A good practice
Rating: 3 out of 5
Visited: September 2023
I was called in for a review of my blood results and am very satisfied with how I was treated.
The practice is very good at communicating too!
GP surgery review: trumpington-street-medical-practice
Title: Good
Rating: 4 out of 5
Visited: September 2023
Great professionals 
Annoying appointment system. Old fashioned. Waiting times can sometimes be very long but for urgent stuff it can be satisfactory
GP surgery review: trumpington-street-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2023
I was given an appointment on the morning when I sent in my request for one. The doctor was known to me and she knew me. She was thorough in examination and assessment of medical matters and in communicating them to me. She asked pertinent questions, took time and was sympathetic and understanding in listening to my lengthy account of my state of mind. The appointment with her was as therapeutic as any conventional therapy. I might also add that those on reception and others in the practice have been uniformly understanding and efficient.
GP surgery review: trumpington-street-medical-practice
Title: Good experience
Rating: 4 out of 5
Visited: September 2023
My doctor was friendly, compassionate and supportive, took time to explain everything that I didn’t understand or knew little about…
I left feeling much happier.
GP surgery review: petersfield-medical-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: February 2022
I tried to book an appointment over the phone for a likely urinary tract infection. I was on the phone for over two hours, and was still no closer to speaking to anyone. I tried to book an appointment in person, but the extremely rude receptionist left me standing outside the practice and told me to book an appointment over the phone. Despite me explaining that I tried to do so and that I have been in a lot of pain, she was adamant that she would not book an appointment for me. My son, who is a doctor, tried to speak to her over the intercom but she very rudely hung up on him. There was little attention paid to my health problem, and very little humanity displayed by anyone at this so called practice.
GP surgery review: petersfield-medical-practice
Title: Great care and attention at Petersfield
Rating: 5 out of 5
Visited: January 2022
I attended a very attentive and caring GP yesterday with my daughter who was unwell. Everyone from call handler/reception in the morning who took my call to GP who triaged my call were very helpful and understanding. The GP who saw her was very thorough and great with my daughter. I would highly rate this practice. Well done and thank you for all your hard work
GP surgery review: firs-house-surgery
Title: Telephone trials and tribulations
Rating: 4 out of 5
Visited: December 2022
This review relates solely to the difficulties encountered in phoning for an appointment at 8:00am. The response suggests the call is connected and it is then necessary to listen to a long message before connecting to reception, at which stage (every call) I was in was promptly disconnected, despite calling at 8:00am on the dot. Reading others' experiences too, it would seem the current system is not working well in terms of patient experience. If, following repeated attempts to get into a queue (at e.g. no 13), a long wait ensues with no indication there will be no appointments left by the time the call is answered. It is no longer possible to call in person at 8:00am, as the doors open at 8.30am, by which time there are no appointments left. It is like Russian Roulette, as to whether one can connect to a receptionist or not! I believe the current system needs addressing as soon as possible. I have positive experiences of face to face contact with the nurses and GP's and think this aspect lets the surgery down. Given such a positive previous CQC report, it seems  a pity that this aspect, of communication and accessibility lets down what is a great surgery, and when this could be resolved for the benefit of all. The current system seems very difficult for both patients and receptionists, who seem stressed out by it also.
GP surgery review: firs-house-surgery
Title: rude
Rating: 1 out of 5
Visited: December 2022
rude receptionist on the phone when i was asking genuine questions. i wanted to know if i would be informed of details regarding the new online system and the receptionist was very condescending.
GP surgery review: firs-house-surgery
Title: Potentially good practice
Rating: 2 out of 5
Visited: November 2022
I would say this practice potentially could good. Some of doctors are better than usual low standard of NHS. The biggest problem is a ridiculous booking system. They told me that I have to call at 8 each morning, even though my appointment is not urgent. Apparently you can use app but not for children. So I need to spend hours before I have a chance to get one while trying to get ready for school work! Simply impossible
GP surgery review: firs-house-surgery
Title: Impossible to see a doctor
Rating: 1 out of 5
Visited: June 2022
The Firs house surgery was, prior to Covid, excellent.  Sadly, it now seems a shell of its former self.  It is near impossible to see a doctor.  To get an appointment you need to ring up at 8.00am exactly and be prepared to ring repeatedly over the next forty minutes or so.  If you are lucky, you will then get a phone consultation later in the day, though it will almost certainly not be with a doctor.  This is not to knock the nursing staff, but for good, long term, proactive healthcare, patients need to see a doctor face to face, at least occasionally. 

I support the NHS and have great admiration and support for anyone who works within it, but despair at what is happening to our GP service,
GP surgery review: firs-house-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: June 2022
I felt unwell and described my symptoms to the receptionist, she advised me to take in a urine sample which I did within half an hour. I was advised the nurse would dip test the sample and about an hour later I telephoned again as I was concerned about my symptoms. The receptionist told me the dip test had been done and I was on the list for a call from the duty doctor. Within an hour the doctor called, she was kind, caring and helpful and my prescription was sent straight to my local chemist. In less than 3 hours from my first call I started my medication, I really couldn’t ask for better service, they were all absolutely fantastic.
GP surgery review: firs-house-surgery
Title: Poor level of care and woefully unprofessional
Rating: 1 out of 5
Visited: May 2022
The Doctors, if you can get through to get an appointment show a very low level of care or concern for your welfare.  They do not listen, are rude and dismissive, as the receptionists are often too. You have little say in what treatment might be best suited for you. You are offered the bare minimum of care when being treated, and i use the word treated loosely. The information they provide is poor as is their communication. They do not offer basic standard practice of follow up appointments even when necessary.
Dignity and respect? Not at Firs House Surgery
They used to better.
GP surgery review: firs-house-surgery
Title: Worrying
Rating: 4 out of 5
Visited: April 2022
I tried from 8am until 8.45 the queue was full, managed to join the queue just before 9am at number 15 finally got answered at 9.50. Nearly two hours to be told by a very apologetic receptionist that all phone calls had gone and there was nothing available that could be booked in advance. I only needed to query the side effects of my medication but it was very personal and private certainly not the type of question I wanted to ask the pharmacist in front of a queue of people. With nowhere else to turn to I decided Dr Google was going to have to do it. I then took the decision rightly or wrongly  to stop taking the medicine. My previous prescription had two types of incompatible of medication I only found out after a phone call from the cardiology clinic. Why can’t we have an email address, it could be quick and helpful, if more info was required the answer would be make an appointment. As for the recording on the phone telling me not to be a DNA laughable if you can’t get an appointment and who is going to ring for two hours to cancel? When a sort email would do it. On a positive note I have always had good  response from all the staff and doctors, they certainly looked after my husband well before he passed away.
GP surgery review: firs-house-surgery
Title: pointless
Rating: 1 out of 5
Visited: February 2022
I understand the NHS is under pressure but when the follow up is so poor that it renders the original appointment entirely pointless that is simply a waste of resources.  My elderly and confused mother was told that she needed a referral to a specialist but first they would do some blood tests to see if it was anything else.  I was told that the doctor would contact me via email to tell me what the next steps were.  

The blood tests were done and came back negative, and nothing was done.  My 84 year old father called and asked about the next steps and was told oh there was no need because the tests were clear.  He tried again and got nowhere. In the end I had to call (didn't get any email as promised) and eventually the referral was made. 

If I hadn't been so pushy the whole appointment and all the tests would have been an utter waste of time, slots that someone else could have made good use of I'm sure.  At least if someone sees the doctor, make that worth while, otherwise you're just going through the motions, like having an appointment and not bothering to prescribe any medicine.

I worry what other elderly people will have happen to them without someone to fight for them.
GP surgery review: huntingdon-road-surgery
Title: Lovely practice
Rating: 5 out of 5
Visited: September 2022
Staff are always so kind, considerate, reassuring and efficient. The doctor was informative and helpful. Great sense of humour! I felt better even before I got the prescription!
GP surgery review: huntingdon-road-surgery
Title: Terrible service
Rating: 1 out of 5
Visited: June 2022
Eventually after getting through the gate keepers , some to a docter who said they would refer me for a community scan , never heard anything . Tried calling but the waits are so long to get through i have to give up , run out of credit or had to go back to work . Shoddy service . Using covid still
As an excuse not to give a good service
GP surgery review: huntingdon-road-surgery
Title: Lovely kind staff
Rating: 5 out of 5
Visited: June 2022
I think the reception staff at this surgery are fantastic.  I had to call after the bank holiday weekend and I could tell from how long the wait was that they would have been answering the phone non stop that day.  However, when I spoke to them in the afternoon, they were kind, compassionate and professional.  This is much appreciated.  I think this GP surgery is very good.  I always feel like I matter to them.  The reception staff and GPs alike come across as good people who care about their role providing a good service.
GP surgery review: huntingdon-road-surgery
Title: I want a face to face
Rating: 1 out of 5
Visited: June 2022
I want a face to face appt with my own gp , after a prolonged wait to get through , I do not want to discuss my illness with receptionist and then be called by a docter I do not know I have never met . I want a face to face apt a proper discussion not a rushed phone call . I actually as soon poorly and will have no choice but to use a and e because if the neglect from this surgery
GP surgery review: huntingdon-road-surgery
Title: I cannot praise this practice highly enough
Rating: 5 out of 5
Visited: June 2022
Highly efficient; clinically excellent; very responsive despite covid and all that it has created for NHS staff. Reception staff helpful. When they say the GP will call he always does so, on the day. Phone advice usually very helpful. If it requires medication it is prescribed there and then & ready for me to pick up from branch surgery pharmacy. If not, GP always happy to see me in person. This is a stunningly excellent service.
GP surgery review: huntingdon-road-surgery
Title: An Outstanding Surgery
Rating: 5 out of 5
Visited: May 2022
I can not praise the care and attention provided by the surgery enough.  Extremely polite and efficient reception staff, kind and caring nursing staff and empathetic highly responsive Doctors.  This surgery is not only a well run operation where everyone really cares for patients, it also takes a real common sense and flexible approach in the way it manages seeing patients.  Examples include very quick responses via e-mail and providing the opportunity to see another doctor other than the one you are registered with at short notice in emergency situations.  We consider ourselves exceptionally lucky to be registered here.  An absolutely amazing team of hardworking, knowledgeable and dedicated professionals.
GP surgery review: huntingdon-road-surgery
Title: Rude receptionist
Rating: 2 out of 5
Visited: April 2022
One of the receptionists left me in tears after shaming me for how long I was taking of their time, the majority of which was me being put on hold on their end and them trying to find the information that needed clarification. I understand that people are stressed, but having an angry tone, speaking over the patient, and adding an insulting remark is unhelpful and inappropriate.
GP surgery review: huntingdon-road-surgery
Title: Prompt and compassionate care
Rating: 5 out of 5
Visited: April 2022
Five stars overall but would especially recommend for women going through the menopause. At a time when my symptoms were causing me a lot of anguish, I was listened to and taken seriously. Treatment options were explained in a friendly and compassionate manner. When I displayed worrying symptoms (during lockdown), I was referred immediately and within a week I'd had the all clear.  I always feel very relaxed discussing these issues with my doctor. And HRT has made me feel so much better!
GP surgery review: huntingdon-road-surgery
Title: Very well looked after
Rating: 5 out of 5
Visited: April 2022
Called early in the morning. Got a call back 10 minutes later. Got an appointment 2hrs later. Was immediately referred to the hospital and had surgery the next day. Lovely staff at Huntingdon Road Surgery. Had all three of my covid jabs there - very efficient service. Now with the phone appointments before in-person appointments (if needed), the waiting times have been cut short. Would highly recommend this service.
GP surgery review: huntingdon-road-surgery
Title: Wonderful people
Rating: 4 out of 5
Visited: April 2022
Although there have been waits at times to get through for initial contact on the phone, never have the lines 'given up' and the call has always been taken.  The reception staff I have talked to have been polite and supportive, asking relevant questions to enable the problem to be referred to the right member of the practice. I have found when potentially critical issues have been involved, the response has been within the day, and timely in-person appointments made if necessary. The doctors and nurses have all been friendly and have supported my health very well. Thank you for being so patient orientated.
GP surgery review: red-house-surgery
Title: Irresponsible reception stuff
Rating: 2 out of 5
Visited: March 2022
First appointment was on 15.03.2022 at 17:20 whit nurse I have been investigating and then give to me prescription for one week and at the end nurse told me ….I want to see you in one week time to take a final decision about your treatment. Appointment was made for 22.03.2022 at17:20. I go on date and time and irresponsible lady from reception told me…your don’t have any appointments today i try to explain my situation I try to get any medical advice but that lady was like robot and repat 20 times..you don’t have any appointments today and you not going to be investigating today.I had bad experience full of stress and my medical problems it’s not sorted now. I have to wait next day to contact the surgery to wait by the phone 20-45 min hopefully someone anwer in good mud.But all the doctors stuff they are nice and very friendly.After this dialogue whit irresponsible receptionist I have big stress.All the best for all people live it’s beautiful.
GP surgery review: red-house-surgery
Title: Lovely and caring nurses
Rating: 5 out of 5
Visited: March 2022
I've had two appointments with the nurses here and they have both been lovely and very reassuring. They gave me lots of information about everything they were doing and what my next steps would be, I felt very at ease.
GP surgery review: red-house-surgery
Title: Very poor service
Rating: 1 out of 5
Visited: February 2022
I called to make an appointment and was told that there was a wait of 2 weeks for a phone appointment! I waited for that appointment, the GP called me 20 minutes later than promised. I have now been prescribed medication that the chemist told me no longer exists but it is impossible to call the surgery to tell them. When you call you are simply thrown off the call and told to use the online form and that they'll get back to you in 2 days. It is becoming impossible to book an appointment or speak to a human being.
GP surgery review: acorn-surgery
Title: First class GP practice
Rating: 5 out of 5
Visited: August 2022
I’ve recently had reason to have communication with my GP practice.
I would like to say how wonderful my GP practice at the Acorn surgery, Huntingdon is.
I had a telephone consultation with a GP within 3 hours of me initially contacting the surgery. The doctor acted promptly and initiated investigative tests and from that first telephone consultation I had a face to face appointment within 3 days. The medical secretary has also been exemplary.
The NHS and particularly GP practices are getting so many negative responses from the general public at the moment and I felt that I wanted to stand up and be counted and express my very positive views of my GP practice and indeed the whole of the NHS.
Thank you to you all, you’re doing a great job in very difficult circumstances that we find ourselves in at the moment .
GP surgery review: acorn-surgery
Title: Beyond the Call of Duty - Working Together
Rating: 5 out of 5
Visited: July 2022
Your Review: Over the past 20 years or so, your Surgery has provided my wife and I with great care, for which we thank you. Perhaps lesser acknowledged is the outstanding work that the Acorn Pharmacy undertake. Whilst their primary work of delivering prescriptions has always been exceptional, their friendly demeanour and support given by all their staff is a particular attribute.

Most recently, your Surgery referred my wife and I to the Acorn Pharmacy for two appointments, and the treatment and care extended was way beyond the normal “call of duty”. From our examination to the telephone follow-up Pharmacy conducted the consultations totally committed to our on-going welfare. Importantly, the Pharmacy was fully aware of the appropriate medical background and situation ensuring that our wellbeing was their priority.

May I ask you to convey to both your Surgery Staff and the Acorn Pharmacy our appreciation for the care and service extended to us over the years, but particularly for the recent appointments with the Pharmacy that were so expertly conducted.

Our gratitude and thanks to all your Staff for meeting ever increasing demands. Stalwarts, all of you!
GP surgery review: acorn-surgery
Title: A truly excellent practice.
Rating: 5 out of 5
Visited: July 2022
We joined the Acorn GP Practice after moving into Hartford in Feb this year.  After being with our previous practice for over 40 years, I was very nervous of the unknown  especially at a time when the NHS is under such presure. However, The Acorn Practice, Hartford, handled our transfer to their practice in a impressively efficient and professional manner.  
They have been considerate and helpful in all person to person contact and have dealt with  my concerns / medical needs,  in a kindly and responsive manner.
Please accept this well deserved feedback as a big thums up and thank you.
GP surgery review: acorn-surgery
Title: Perfect practice
Rating: 5 out of 5
Visited: June 2022
My husband and I have been with the Acorn 18 months .As we are elderly we need to know that the help we need is available. And it is. The sevice is  second to none.From everyone we have had contact with.
GP surgery review: acorn-surgery
Title: Amazing practice
Rating: 5 out of 5
Visited: June 2022
I wouldn't know where to begin....
The surgery has been fantastic, I have had multiple health issues which the surgery have dealt with fantastically. My daughter suffers from asthma and have always been great but my 2 year old son has bad breathing difficulties, within the time of an hour his breathing can deteriorate so much its very scary!
The surgery have been such a help and done they're upmost to help and get a diagnosis or pathway forward.
My main praise would go to the pharmacy and they're incredible staff! 
The pharmacy and they're walk in help has been outstanding, with helping me with my son i have been able to arrive and have him seen even if its just for peace of mind but most of the times I've been he has helped my son to a road of recovery rather than more upsetting hospital visits which saves my son going through more. I simply cannot fault this surgery or pharmacy and the services they offer.
This has to be the only surgery I have found confidence in and managed to get a proper diagnosis and to be seen efficiently.
This in my view saves so much time for hospitals and is a huge asset to huntingdon!
Thank you to you all staff and pharmacy for your dedication and help
GP surgery review: acorn-surgery
Title: Thank You
Rating: 5 out of 5
Visited: May 2022
We have 5 kids, all registered with Acorn Surgery. One with a complex heart condition. We have always found the surgery bends over backwards to get the kids seen.

There have at times been long waits on the phone etc but understandable given the situation globally and locally (high cases of COVID - at times the highest in the UK).

Given how vulnerable our son is to illness and then complications we need and expect the best care for him. The Acorn Surgery team deliver that and for us, we would recommend the surgery very highly.

Thank to all that work at The Acorn Surgery for the help and support you provide our children, we really appreciate it.
GP surgery review: acorn-surgery
Title: Great service
Rating: 5 out of 5
Visited: March 2022
The service offered by their pharmacist is fantastic and a great asset to the surgery. He is very thorough and knowledgeable. His advice has been a great help to me in the past and again he was very helpful with my Son today. Thank you.