janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: cheadle-hulme-medical-group
Title: Kind welcome
Rating: 5 out of 5
Visited: November 2022
My Ukrainian house guest attended the surgery today for a check up with the practice nurse. She was anxious about going because of potential language barriers.  However, the nurse could not have been kinder.  She was gentle, encouraging, spoke clearly and put my friend at ease. She then assisted her in making an appointment to see the GP.  At a time when we hear so many negative stories about the NHS, this is a shining example of how things can be.  Not only that, but to show such kindness to a young woman who is stressed, anxious, homesick and far from her loved ones is priceless. I don't know the nurse's name but I cannot thank her enough.  By 7.20 in the morning, you have already made a difference to someone's day!  And for that, we will always be grateful.
GP surgery review: cheadle-hulme-medical-group
Title: Rude receptionist
Rating: 1 out of 5
Visited: October 2022
I have waited on the phone for over an hour this morning to try and get an appointment. When I finally reached the receptionist, she said that she couldn’t book me an appointment and that I would have to ring back on Thursday morning. I asked why this was the case when she could see they had appointments available for the Thursday afternoon. She was very rude and said that just the way it is. I explained that I had been on hold for over an hour and that I was being asked to do the same again on Thursday. She became very irritable and said that ‘it was my fault for wanting a specific times’. The doctors have always been lovely and the nurse is fantastic but the receptionists are rude and unwelcoming and it is a nightmare to book a simple appointment.
GP surgery review: cheadle-hulme-medical-group
Title: Care and Consideration
Rating: 5 out of 5
Visited: October 2022
The nurse who conducted my smear test was kind, caring and considerate. I explained that I find smears traumatic due to them being similar for investigations for miscarriages, for which I have had several, with no living children. The nurse took this into account and made sure I was comfortable the whole time and that I was ok afterwards. The NHS is under immense pressure and this was 5 star service from the doctors surgery. Thank you.
GP surgery review: cheadle-hulme-medical-group
Title: Feel very let down
Rating: 2 out of 5
Visited: October 2022
I have been suffering with severe depression and anxiety since June 2022.  After telephone consultations and prescription increase back in June  sadly there has been with no improvement.
I asked for an actual face to face appointment as I was feeling so distressed. 
Having seen by a doctor in person in early October -  they reassured me I would be referred to a psychiatrist asap to review medication and I would hear back from the practice within a few days with what was recommended.  Even if I didn’t get to see a specialist - the doctor would have access to discuss medication with them.

Weeks and weeks later I am still waiting.  I have tried to phone on many occasions with very lengthy waits and the receptionist not able to help with any information?   after 40 mins or so of waiting today- twice !
The line went dead on both occasions.

I have been looking for an email of who I could contact at the practice in desperation and none seem available?? I realise the NHS is struggling and under funded in all areas - however in mental health services it would appear none non existent.
GP surgery review: cheadle-hulme-medical-group
Title: Be prepared to be on hold for an hour
Rating: 3 out of 5
Visited: September 2022
Clinical staff have all been wonderful, reception staff can be quite abrupt. They won't do proxy access so we can book child appts online which means we need to call.. you will be on hold for between 30 mins to over an hour, I don't think I've ever got through in under 20 minutes. Currently in a queue for 44 mins and apparently I've been caller 1 for over 20 mins. They need to rethink their bookkmh system, I could have had it booked in seconds online.
GP surgery review: hulme-hall-medical-group
Title: Very good
Rating: 5 out of 5
Visited: November 2023
Blood test was on time. Nurse was very friendly. The surgery had informed me that a dr had accepted my request. Then an appt was given and several reminders by text. Excellent!
GP surgery review: hulme-hall-medical-group
Title: Very caring practice
Rating: 5 out of 5
Visited: November 2023
Everyone from reception staff , nurses or doctors are dedicated to your absolute best care. Even during these difficult times accessing an early appointment to obtain care , medicine or advice is never out of reach. I cannot praise them enough. Well done to you all, you are very caring people
GP surgery review: hulme-hall-medical-group
Title: All staff amazing
Rating: 5 out of 5
Visited: November 2023
I always find all staff members extremely helpful and its so lovely to see the same Drs all the time. Overall a perfect practice.
GP surgery review: hulme-hall-medical-group
Title: Great doctors & nurses
Rating: 5 out of 5
Visited: November 2023
The GP I am currently with under consultation has been supportive, helpful and given me the confidence to not always side line health. 
I have never had a bad experience with this practice.
GP surgery review: hulme-hall-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Recently I’ve had to contact the practice  on numerous occasions, each time I’ve found the staff extremely helpful and very polite, nothing to much trouble. Thank you
GP surgery review: hulme-hall-medical-group
Title: Thorough, patient and attentive GP
Rating: 4 out of 5
Visited: November 2023
So relieved to be able to discuss my condition in a thorough, unrushed manner with this sympathetic GP. Confident that I am receiving professional treatment.
GP surgery review: hulme-hall-medical-group
Title: no quick contact available for hospitals
Rating: 3 out of 5
Visited: November 2023
I am trying to get in touch from Stepping Hill Hospital but your lines are closed, I can't find an email address to email, can you please tell me how hospitals get in touch with you urgently.  Yesterday we were 17th in the queue.
GP surgery review: hulme-hall-medical-group
Title: Good Service
Rating: 5 out of 5
Visited: November 2023
I came for a blood test on 09/11/23 and the nurse was friendly, very professional and efficient. She obtained the blood on her 1st attempt, I was very satisfied with her performance.
GP surgery review: hulme-hall-medical-group
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
Saw doctor the same day after phone call.Consultation was excellent.
Arrangements were made going forward
GP surgery review: hulme-hall-medical-group
Title: Thoughtful practice
Rating: 5 out of 5
Visited: November 2023
A very helpful, pleasant and thoughtful practice thanks - you have been professional and caring every time we have needed help
GP surgery review: the-village-surgery
Title: Really excellent, doctors nurses and reception staff
Rating: 5 out of 5
Visited: January 2023
Everything you read about the nhs doesn't apply here, excellent quick and friendly service that cannot be faulted.
GP surgery review: the-village-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: January 2023
Absolutely brilliant! So responsive and caring. I have always had such a good experience for both myself and my family. I highly recommend and praise everyone who works there
GP surgery review: the-village-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: January 2023
This is the best Practice I have had, having been with them for more than 15 years. Everyone is helpful, pleasant and caring. This is the way to run an efficient Practice.
GP surgery review: the-village-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I am very impressed with the practice, after just joining recently. I find the receptionists kind and helpful and the doctors are lovely. Unlike other practices, I have been able to get appointments when need and feel well cared for and listened to. I am happy to have my whole family registered at the practice.
GP surgery review: the-village-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: November 2022
The Village Surgery is accessible, friendly and very responsive to my health needs. I am thankful for the excellent standard of care that I always receive and am happy to recommend this local GP practice.
GP surgery review: the-village-surgery
Title: Type 2 diabetes support
Rating: 5 out of 5
Visited: November 2022
Following a consultation with the Practice Nurse, I followed her recommendation to attend a six week course, run by the Local Authority health service, designed to help patients better manage their own diabetes. The course was superb and has completely changed my life.  By following the advice from the course practitioners, within three months I have lost weight, my night time sleep regime has improved, I feel less tired in the daytime and my HbA1c blood sugar level has reduced from 73 to 55.  For the past 29 years I and my family have always received great care and support with our health from the Village Surgery and my recent experience is further testament to  their professionalism.
GP surgery review: the-village-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
The evening availability of appts with the nurse was very welcomed. The reception staff were welcoming, the waiting room calm and clean and the waiting time was minimal. The nurse’s approach was thoroughly welcoming professional and knowledgeable and they put me totally at ease through a routine smear test process. They were very accomodating when I opted for a blood pressure test and again put me at ease by explaining the readings. A lovely warm, friendly approach to delivering their service.
GP surgery review: the-village-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: August 2022
The practice is fantastic- every doctor and nurse we have interacted with have been thorough and professional and supportive- we have never had any trouble getting hold of the practice or being seen if needed and the staff are so friendly and caring- as a family we feel so lucky to have such a great gp surgery who are always there when we need- they truly go above and beyond
GP surgery review: the-village-surgery
Title: Good experience.
Rating: 4 out of 5
Visited: August 2022
Booked appointment with no problem. 
Nurse was very professional, did not rush me and I left happy with the treatment and information I received.
GP surgery review: the-village-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: July 2022
The Village Surgery in Bramhall is a fantastic, friendly practice, one which I would highly recommend. All the staff & doctors are extremely friendly and always so willing to help. It is always easy to get an appointment too. Very good.
GP surgery review: spring-view-medical-centre
Title: Doctor very caring
Rating: 5 out of 5
Visited: January 2023
The doctor who I say end of last week , sat with me for 20 minutes , went through  a few issues i had 
working  really hard in a very busy practice
GP surgery review: spring-view-medical-centre
Title: Massive slip in standards
Rating: 1 out of 5
Visited: December 2022
I’ve been at this practice since it opened with my family, the last 6 months its been massively declining and getting worse, you can never get through to book appointments wait times up to 1 hour for one appointment, telephone calls are booked in at scheduled times yet doctors call whenever and then you can’t get back through to speak with them if they didn’t call at your appointment time, wait times in the surgery as long my last appointment was 40 mins late. staff are discussing the issues with the practice openly with patients, this has happened now on 2 occasions I’ve been into the surgery in December, one stating it’s ridiculous they have missing equipment to do a health check, once taking about staff calling in sick and the relief doctor threatening to walk out . At one of my appointments due to the nurse calling in sick the cover nurse was unable to complete my full appointment as they couldn’t administer an Injection, no phone call or attempt made to let me know before I attended. This surgery needs seriously looking into as the standards of care have massively slipped.
GP surgery review: spring-view-medical-centre
Title: Challenging
Rating: 2 out of 5
Visited: November 2022
Very difficult to get an appointment, over 30 minutes waiting on the phone everytime we've telephoned which had been several times this month. Even when told by the Gp that they want to see you again in person the reception staff refuse to book the appointment and you're told to join the herds and telephone at 8am on the day the Dr wants to actually see you which is ridiculous and no guarantee that the appointment is available. Their appointment rules seem to vary depending on who is in charge behind the desk. No offer of extended hours service unless you actually ask about it. Need to go back to normal booking process.
GP surgery review: spring-view-medical-centre
Title: Prompt treatment.
Rating: 4 out of 5
Visited: November 2022
I arrived 10 minutes early for my hormone implant injection  and was amazed to be called through by the nurse before I even sat down in the waiting area. The procedure only took a few minutes and went well with no after effects. Next implant due February 2023.
GP surgery review: spring-view-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
The nurse was very helpfull and friendly,made me feel comfortable,I was seen on time,I have been with this practice a long time, and would definitely recommend it
GP surgery review: spring-view-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: October 2022
Excellent service The doctor I seen was fantastic I was very nervous before my appointment but he made me feel very at ease and actually listened which is the most important thing
GP surgery review: spring-view-medical-centre
Title: Efficient and quick
Rating: 4 out of 5
Visited: October 2022
Had blood test today - very quick and efficient. Good service, clean and tidy. Friendly members of staff.
GP surgery review: blackfriars
Title: Awful availability due to too many patients
Rating: 1 out of 5
Visited: August 2022
We have a 8-week old baby and the registration and vaccination appointment booking experience has been appalling.

We had the fill in the online registration 5 times with no call back before filling in the paper form 6th time to get the child registered.

Following this the appointment for vaccinations and initial inspection for mother and child which were due at 8 weeks only got given at 12 weeks. On the day the of appointment the appointment time was missed by 90 minutes which is a nightmare to wait in a cold waiting area with a new baby.
GP surgery review: blackfriars
Title: Worst service
Rating: 1 out of 5
Visited: June 2022
Worst service i’ve ever experienced at a GP. The stress and upset I’ve been through by being registered with them in the last 2 years has been truly awful.
GP surgery review: blackfriars
Title: Very unhelpful
Rating: 1 out of 5
Visited: May 2022
Called with a sensitive issue that I was obviously concerned about. Receptionist was dismissive and was not empathetic to the matter and was rude when answering my queries. Very disappointed. Staff need to have training on communication skills.
GP surgery review: blackfriars
Title: Impossible to book
Rating: 1 out of 5
Visited: May 2022
I called to try and book an appointment in advance, to which I was told all of the appointments are gone today and only do same day appointments over the phone. To which I explained my patient access wont link online how do I get a registration letter etc, and i was told to ignore this and use the askmygp service between 8-8:40 which isn't an acceptable solution for simply wanting to book an appointment in advance and I refuse to believe there is no other way to get an appointment for the future?
The lack of listening skills and poor attitude shown over the phone by the reception staff was astonishing and seemed to want to get me off the phone as soon as possible rather than help me solve my query. Also the website states "Appointments can be pre-booked up to 6 months in advance and can be booked with our reception team on 0161 819 4790 or at reception. You can book and cancel appointments online via the link at the top of this page; please contact reception to get your unique user name and password so you can gain access to the system." and if this is false then it needs updating ASAP.
GP surgery review: blackfriars
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
Great service always from the GPs and staff at the clinic. Very responsive practice and dealt with issues swiftly. Highly recommended
GP surgery review: blackfriars
Title: No response
Rating: 3 out of 5
Visited: February 2022
I registered online 3 weeks ago, yet to get a email/call or any response yet. Tried calling, no one picked up.
GP surgery review: ramsbottom-medical-practice
Title: Dreadful
Rating: 1 out of 5
Visited: July 2022
It's impossible to make an appointment... ASKmy GP is always down... cannot get through on phone and when you do it's too late to book an appointment.. It feels like an us and them situation... It's little wonder A&E is struggling when GP surgery's are as bad as Ramsbotton Surgery... It needs a big overhaul and a good look at this exasperated situation they create they are failing the community when GPS are needed the most. You can't blame Covid-19 forever....
GP surgery review: ramsbottom-medical-practice
Title: Bad Service
Rating: 2 out of 5
Visited: June 2022
All I wanted was to book an appointment for my daughter to see her GP sometime within the next week.  Why is it that I can't do that? I always thought that the 'phone in the morning' system was purely for emergencies?  This is terrible service.
GP surgery review: ramsbottom-medical-practice
Title: Very disappointed
Rating: 1 out of 5
Visited: May 2022
Impossible to get an appointment. Receptionist lacked empathy and would not listen to me. As my GP never works. Useless practice
GP surgery review: ramsbottom-medical-practice
Title: Terrible service
Rating: 1 out of 5
Visited: March 2022
I tried to arrange either a phone consultation or an an appointment today, was told I had to go on my go, when ever I try to use ask my go, it either comes up as full, off line, or in a lot of cases doesn’t even load up, I’ve been with this practice almost 3 years and have literally been seen twice.  HOW are you supposed to access a gp. The service is totally unacceptable.  I leave for work before 8 am and I finish at 6pm and yet I’m told to ring first thing in the morning, the reception actually asked me if I could pull over on my way to work to ring them, this is an absolute disgrace
GP surgery review: ramsbottom-medical-practice
Title: Lazy and rude receptionist
Rating: 3 out of 5
Visited: February 2022
The ask my gp is on for around 10 mins in the morning before being full, when you ring to make an appointment or put a prescription in, there is one receptionist that is so rude and just tells you to go on ask my gp before hanging up the phone on you before you’ve even finished speaking!
It’s not very helpful for people that work before 8am. 
What happened to the receptionist being “happy to help”. Come customer service training is most definitely needed with her.
I wonder how the older people cope who can’t use technology? 
It’s a shame that she seems to let the surgery down as compared to other surgeries I’ve heard about, this one has worked the best it can through the pandemic.
GP surgery review: ramsbottom-medical-practice
Title: Rude and offensive receptionist
Rating: 1 out of 5
Visited: February 2022
Do they not know about being nice to patients 
Most receptionist are nice here, one is so rude that you loose your temper 
Practice as gone down hill, would definitely not recommend
GP surgery review: ramsbottom-medical-practice
Title: Always full capacity
Rating: 1 out of 5
Visited: January 2022
Ask my GP is more recently switched off, prescription services changed without communicating with their patients. I am finding it really difficult to even get in with the practice, I appreciate Covid is causing strain, my urgent issue will need to go to a walk-in again, I go to the walk-in more than my GP and I find that really poor. The staff are doing their best with the situation, though when does it end and I get to speak with a GP.
GP surgery review: rock-healthcare-limited
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
I came in today for the first time having had to change practices. I came for a medication review and was made to feel welcome and comfortable from the start. The information I received about my medication was fantastic…..my old practice barely had the time of day for me!
I look forward to receiving the same treatment when I have to attend the practice in the future.
GP surgery review: rock-healthcare-limited
Title: Massive Change in the last few weeks.....
Rating: 5 out of 5
Visited: July 2023
Have been with the rock for 18 months a few months ago the service was really not great.. However, Recently there processes and call answering has been fantastic. I am normally only a couple in the queue and because I am a carer for my 90 year old mum they really make sure I get the right support. 

Overall I am really impressed with the massive improvement and I thank all the staff for their hard work and dedication in what must be a very pressurised environment.
GP surgery review: rock-healthcare-limited
Title: Going worse
Rating: 2 out of 5
Visited: May 2023
I've been with this practice for years and I've always thought it to be ok and never really had many problems but over months, it is severely worsening.  Before I say anything more, I fully understand the pressures the staff are under and it can't be much fun for them. I've need to have a consultation for the last 5 days for my medical issue that could rapidly become severe.  I haven't yet been able to get through. I've twice got to number 1 in the queue and then disconnected.  I have spent a total of 6 hours and 49 minutes over the 5 days. Im am now trying again, im 6th in the queue,  well I was,  I'm now number 4 and its only taken 47 minutes to get through 2 patients. Im laughing as I write this because otherwise I will cry. I have every chance that I may have to be admitted to hospital  with a serious illness caused by not being able to get through to a dr. Im disgusted that this seems to be the norm for everyone ive spoken to,  that its the same every day.  The practice manager needs to sort this out. I understand there is high demand  and services are stretched but this is wholly unacceptable.  Terrible practice!
GP surgery review: rock-healthcare-limited
Title: Awful experience
Rating: 1 out of 5
Visited: April 2023
The worst service I have ever experienced. Waited for a hour, when I eventually got to number One it cut me off.Its not the first time I have had issuts with Rock Health Care.