janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: harford-health-centre
Title: This is the worst practice in whole TowerHamlets
Rating: 1 out of 5
Visited: April 2023
This is the worst practice in the whole borough, the practice is always empty yet they never have anyone answer the phones or provide any appointments. In an emergency, you’ll need to wake up at 7am to do an eConsult and only available till 11am. On Fridays, they shut their eConsult as if people don't fall sick on Fridays and when you call them and after waiting for a long time, they tell you to go to the website eConsult when the eConsult is shut on that day already !! This practice demonstrates how public tax money is wasted in this country, This practice demonstrates that they are not concerned about the welfare of the service users and more for their own ease. This practice needs to be shut down or investigated and have some major changes implemented. The Practice goes against all NHS core values and I’m truly appalled that it’s only getting worse.
GP surgery review: harford-health-centre
Title: Fast and easy to reach
Rating: 4 out of 5
Visited: March 2023
Not sure why the bad reviews, but the whole process from registering to booking my first visit has been very straightforward. The doctor has been friendly and approachable, and I felt heard.
GP surgery review: harford-health-centre
Title: No able to book an appointment
Rating: 1 out of 5
Visited: March 2023
It's impossible to book an appointment, I don't know what it's happening, there are good people working in the NHS but the system is not working any longer. So so so frustrating.
GP surgery review: harford-health-centre
Title: Unprofessional and unhelpful
Rating: 1 out of 5
Visited: February 2023
I asked the receptionist about the update on my request for an extension on my sick note. I had requested it 5 days ago and it should normally take 48 hours to respond. It was well beyond that time. The receptionist suggested that they had not received the request despite me having proof of it on my email. She ignored it and said she doesn’t know and that I would have to request it again. I’m meant to go back to work next week and my work and I haven’t been able to get a formal answer about the sick leave dates. The receptionist was patronising and even as I left she was rolling her eyes and laughing with the next customer in the line. I wasn’t rude or abrupt. I simply needed help.
GP surgery review: harford-health-centre
Title: Worst GP in London!
Rating: 1 out of 5
Visited: February 2023
This GP has to be one of the worst GP in London. Receptionists are so rude and unhelpful! I’ve called the GP nearly everyday for an appointment but they say “no doctors are in today” managed to do a E-consult 2 days ago telling them I need help and that I’m going through trauma and anxiety! A female Doctor decided to text me instead of calling me! How lazy and unprofessional . Absolutely disgusting. I needed to speak to a doctor, it’s bad enough not being able to get an appointment but a text that you can’t respond to! Absolutely disgusted at some of the doctors at this surgery. Texting a patient instead of calling! Absolutely ridiculous.
GP surgery review: jubilee-street-practice
Title: Great nurse
Rating: 4 out of 5
Visited: January 2024
I went for a cervical screening and the nurse was incredibly kind, helpful, and attentive. She gave extra advice and answered all the questions I had and made me feel really listened to. Thank you for a very easy and positive experience
GP surgery review: jubilee-street-practice
Title: Great care
Rating: 5 out of 5
Visited: December 2023
I had excellent care from the nurse at jubilee street practise. It was easy to book appointments and be seen. The care was efficient and of high level and we discussed my care rather than just being told what to do (which I like).
GP surgery review: jubilee-street-practice
Title: really hard to cancel appointments
Rating: 3 out of 5
Visited: November 2023
Hi 
Tried calling but ended up on hold for ages to cancel a flu jab. I am really loath to be a no-show but work commitments mean i can't attend anymore. Tried calling but was on hold for ages, emailing but kept getting bounce backs so ended up filling in an online medical form- hopefully gets picked up. An easier service to cancel appointments would eb appreciated. Like i said, hate to be a no show when nhs is stressed but also cannot afford to be on hold for ages as am at work. hopefully one of the forms submitted gets through and the slot can be given to someone else.
GP surgery review: jubilee-street-practice
Title: Very responsive
Rating: 5 out of 5
Visited: November 2023
I’ve always had a prompt and mostly helpful responses to any contact I’ve made to the GP considering how pressured NHS services are.
GP surgery review: jubilee-street-practice
Title: Could not be bothered
Rating: 1 out of 5
Visited: October 2023
After calling and waiting 40 minutes I got a different answer every time, none of the things I was told were true it seems. The people who answer the phones just want you off the line as soon as possible and will tell you anything you want to hear no matter if it's true or not. Not once did anyone genuinely try to answer me correctly or in a way that would at least sound honest. I'm not asking for much, just not to be brushed off as soon as possible. I don't know how other GP's are but I will be changing to a different one.
GP surgery review: jubilee-street-practice
Title: Excellent
Rating: 5 out of 5
Visited: September 2023
Doctors and stuff are all excellent. I am very happy that I joined them and that they have kindly accepted me. Nothing bad to say about them
GP surgery review: jubilee-street-practice
Title: Fantastic service: prompt, professional and approachable
Rating: 5 out of 5
Visited: September 2023
I was discharged late evening from RLH following day surgery. I was given a bag containing my discharge notes which I was in no state to read, a few dressings and sachets of water. I felt totally lost and disorientated. I called Jubilee Street the next morning and from that first  point of contact I have recieved the most excellent care and support. Without exception everyone who has dealt with me has been thoughtful, polite and infomative, always taking the time and trouble to sort out issues as they have arisen
I am currently under the regular care of a practice nurse who provides excellent guidance on the teatment of my wound which is taking a considerable time to heal. She is positive yet also realistic in managing me and my expectations. Her advice is clear and very helpful, and I am given all of the supplies I need to see me through til my next appointment. Also she ensured that I recieved my flu and shingles jabs on my last visit so I didn't have to make any additional appointments which was most welcome.
I could not possibly ask for more.
GP surgery review: jubilee-street-practice
Title: Great experience
Rating: 5 out of 5
Visited: September 2023
Today I saw a phlebotomist for blood test, she was very friendly and completed it very efficiently I didn't even feel the needle go in. Secondly I saw the nurse who was lovely and put me at ease and I was in and out in no time with no issues . I would like to thank both for their pleasant friendly nature, it really goes a long way .
GP surgery review: jubilee-street-practice
Title: Friendly and efficient practice
Rating: 5 out of 5
Visited: June 2023
Always receive a fast response (typically same day mostly within an hour or so of submitting an econsult.) Reception are friendly and knowledgeable and the doctors and nurses are friendly, caring and show genuine interest and concern
GP surgery review: jubilee-street-practice
Title: Best practice in Tower Hamlets
Rating: 5 out of 5
Visited: June 2023
All staff are really friendly and helpful.  GPs always call back, are very empathetic and take time to listen to you and explain things clearly.

I couldn't ask for a better practice.
GP surgery review: st.-katherine's-dock-practice
Title: Very efficient practice
Rating: 5 out of 5
Visited: December 2023
I had a positive experience at the doctor's surgery. The staff were exceptionally helpful, displaying kindness and efficiency throughout my visit. I greatly appreciate their  service.
GP surgery review: st.-katherine's-dock-practice
Title: Patient and knowledgeable advice
Rating: 5 out of 5
Visited: April 2023
The doctor spent 45 mins with me discussing the benefits and risks and different types of HRT. It was so wonderful to have the luxury of his expertise in an unpressured environment and he showed so much patience with all my questions. I can’t thank him enough especially knowing the huge pressures GPS are under these days.
GP surgery review: st.-katherine's-dock-practice
Title: Always such lovely people
Rating: 5 out of 5
Visited: February 2023
Just wanted to extend my gratitude to the teams that run and work here.
Always super helpful, super friendly kind and caring and always feel extremely well looked after...
Cannot thank them all enough...xxx
GP surgery review: st.-katherine's-dock-practice
Title: Consistently excellent practice
Rating: 5 out of 5
Visited: January 2022
We have been registered patients at SKDP for over 30 years and have been fortunate to have had excellent care and attention from GP and all staff during that time. We have been treated with pro-active professionalism in a courteous , reassuring and efficient way.
GP surgery review: the-wapping-group-practice
Title: Needs to improve systems
Rating: 3 out of 5
Visited: September 2023
Spoke to GP on the phone and appointment was made. It was confirmed in my App. I made the journey to the surgery on time for the appointment only to find it locked and a notice saying it was closed for staff training. No warning was given prior to the appointment and no alternative was given. If I had not turned up for an appointment the practice would have been annoyed. I am entitled to feel likewise.
GP surgery review: the-wapping-group-practice
Title: Lacking of experience
Rating: 2 out of 5
Visited: August 2023
I had diagnosed hypothyroid years ago, my symptoms still horrible, extremely sensitive to cold even in summer, hair loss etc. they didn’t understood my suffering at all. I have to fight for appointment and suddenly I was told I am fine after twice blood test. A big joking. I should by famous then. I am the first hypothyroidism patient in uk, suffered with struggling maintain normal body temperature including in summer, I was told that : you are fine. That’s how people dying in silence. Not recommended if you have complicated issues.
GP surgery review: the-wapping-group-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: July 2023
Thank you to all the staff, nurses and doctors at this surgery. They are caring and commitment is
Of an extreme high level. I’ve had no problems with making appointments or receiving feedback for any tests that I have had. All my health issues are being taken care of.  Well done. I look forward to many years of being a happy patient.
GP surgery review: the-wapping-group-practice
Title: Thank you for caring and being kind
Rating: 5 out of 5
Visited: June 2023
Despite all the pressures on GP services, I have been supported through a really difficult time by an amazing, insightful, empathetic, kind and caring GP and efficient reception team who have enabled that continuity of care and have 'been on my side'. I have been signposted also to other excellent services with ongoing support. This has enabled me to return to work successfully and to feel so much better and I know that the GP is there if I need further advice. Thank you team - you do an amazing job and have made a real impact on my day to day life over the past few weeks and I can't thank you enough.
GP surgery review: the-wapping-group-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: March 2023
I have had nothing but excellent service from the Wapping Group Practice.
Of course we know that everyone is under great pressure with fewer doctors, physios, nurses, receptionists but everyone I speak to has a very good disposition and remain calm under pressure.
I have had therapy and greatly helped. My health is generally excellent but at the moment I have several nagging problems. Everyone who deals with me is getting me all the tests necessary to try and get me an accurate diagnosis.
Colleagues in other districts are not able to receive such professionalism for which I am eternally grateful.
GP surgery review: the-wapping-group-practice
Title: Excellent service
Rating: 5 out of 5
Visited: February 2023
Very helpful and quick response from the Physio arranging an X Ray and a orthopedic referral for a knee problem.
GP surgery review: the-wapping-group-practice
Title: Providing safe, high-quality & compassionate care.
Rating: 3 out of 5
Visited: January 2023
I will always be grateful for the care I have received from Wapping Group Practice's doctors & nurses.
But I'm not very satisfied with the receptionist because most of the time they are rude as they don't greet the patients in appropriate way & end the conversation, they disconnect the call in inappropriate way.
GP surgery review: the-wapping-group-practice
Title: Prompt services
Rating: 5 out of 5
Visited: December 2022
Recently moved into this area. Been to a practice and the registration process takes ages. Had to email the manager to speed up the process. Then changed my mind to avoid all hassles. 

Filled up an online registration form @ Wapping Group. Prompt response. I was able to get an appointment on the same day.
I was able to discuss my concerns and worries and staff were able to support this and help come to a conclusion. Polite staffs.
GP surgery review: the-wapping-group-practice
Title: A very caring Practice
Rating: 5 out of 5
Visited: December 2022
Due to work pressure, completely forgot about the blood test. Suddenly received a call asking about the blood test appointment. I requested them to allow me to come later in the afternoon. He accepted. Blood tests done and got all medications on time. 

Thanks to the team for looking after me.
GP surgery review: the-wapping-group-practice
Title: Appalling service
Rating: 1 out of 5
Visited: December 2022
I have recently moved to this GP after moving homes and during the move I was awaiting confirmation for my MRI appointment. It took 3 weeks for them to send my letter to the correct address after being informed several times of my change of address. Following my appointment I had to wait a further 3 months to get any sort of follow up from any doctor at the GP, as every time I called to ask about my results they reluctantly helped and told me to wait for a phone call. When I finally managed to get a telephone appointment with a doctor, they informed me that most likely my previous GP did not send over the results, which they should have followed up as again, I have informed them multiple times of my change of address. Once I finally got a doctor to follow up these results, the reception team have been utterly useless with contacting the hospital my MRI was done at. After several emails explaining my whole situation with full details, they could not even figure out how to contact the hospital and requested for ME to provide contact details, regardless of the fact that this information is readily accessible for even the general public. Out of frustration I had to call the GP directly to resolve this issue promptly as clearly it cannot be done via email even when my own responses have been prompt. After being on hold for over 35 minutes, it took a total of 4 times for the receptionist to understand what I was trying to resolve even though I explained it exactly the same way each time. Clearly these receptionists do not listen clearly at what information patients are providing them, which is a massive issue as miscommunication could be so harmful for the patient as there might be life threatening health problems they are dealing with but are unaware of because of this. After trying to explain the severity of their lack of communication and the consequences of these actions, the receptionist seemed so unempathetic. Of course, they are not doctors and may not have all the information needed, however if they are the point of communication between patients and doctors, it is imperative that they follow up queries, listen carefully to the patient as well as communicate clearly between themselves as well as other NHS practices if applicable to the situation. I find it appalling that it has taken 3 months to prompt a follow up on my results, and not even to book a consultation.
GP surgery review: dr-shantir-practice
Title: Worst GP in Waltham Forest!
Rating: 1 out of 5
Visited: December 2022
Getting an appointment is the most difficult thing ever, you wait over an hour for anyone to pick up the phone, I go into the GP the receptionist are literally ignoring calls and doing nothing. I call 8am in the morning and I am first in queue I still wait 45minutes. Staff pick and chose who to give an appointment to. Extremely rude, they end the phone on your face. The manager is the most useless and rude person ever.
GP surgery review: dr-shantir-practice
Title: Poor experience when booking appointments
Rating: 2 out of 5
Visited: August 2022
It was very frustrating getting an appointment through this practice! We called in the morning to book an appointment for our 1 year old baby who's been having fever for the last 3 days, and the receptionist told us to call back at 2:00pm. We called back as she asked, only to be told that the appointments have been fully booked already for the rest of the afternoon and we have to call the following morning to book an appointment the next day. The reception also told us that we have in fact called at 2:25pm and not 2:00pm that's why the appointments ran out. On this basis, I called back again thinking it's reasonable to ask for an appointment for the next day, only to be told no several times despite explaining our concern and that we do have to ring again the following morning. There's no point asking 'what the problem is' when they answer the call as it doesn't feel like they're triaging the concerns and booking the appointment as per urgency, but rather on a first come first serve basis. The receptionist said that they are triaging the calls but this doesn't feel like the case when she said that there might be other sick babies also needing an appointment so I do need to call back.
GP surgery review: dr-shantir-practice
Title: Doctors are fine...just need to get past the gatekeepers
Rating: 1 out of 5
Visited: January 2022
You'll frequently find yourself in waiting on the phone for 45 mins to an hour+ whatever time you call.  If you're lucky enough to not have someone answer and put the phone straight back down (happened twice in a morning, you'll have to deal with incredibly rude staff members who will not only seem to take it as a personal offence that you're unwell, but also demand to know as much information as they can. 

They don't seem to have any empathy nor care and dealing with them frequently lead to me either trying to deal with my symptoms alone or just putting up with illness. 

I do NOT recommend using this practice whatsoever.
GP surgery review: kings-head-medical-practice
Title: rude and unhelpful
Rating: 1 out of 5
Visited: June 2023
called for a repeat prescription and she said i refuse to give it, deregistered me from the surgery- very poor service
GP surgery review: kings-head-medical-practice
Title: Rude and unhelpful
Rating: 1 out of 5
Visited: March 2023
received a very prompt call back after submitting an e-consult form. GP was rude and dismissive and sniggering at times. I very rarely contact my GP and was made to feel like I was a real bother. Asking me questions that I don't know the answer too.
Never had an issues with this practice before after over 30 years as a patient but feels like its taken a real nosedive.
Would not recommend which is a shame as used to be such a pleasant and professional surgery.
GP surgery review: kings-head-medical-practice
Title: Incompetence
Rating: 1 out of 5
Visited: January 2023
Doctors are never the same people diagnosis always poor . On more than one occasion I have nee asked what do I think is wrong with me . Cheapest version of medication given . Never. Contact you when your results are back in and I mean for weeks even though they were serous results . Send medication to chemist and do not tell the patient even though I was not expecting any medications till I received my results . Had a serious condition ad I had to call up to see if results were back to be told yes abd what they were by the receptionist. It is a very quiet surgery so these things should be standard practice . Also it’s very gloomy in the surgery depressing needs some TLC .
GP surgery review: kings-head-medical-practice
Title: Changes
Rating: 2 out of 5
Visited: June 2022
Prior to the pandemic this surgery was brilliant in every way. Easy to make appointments, compendant friendly staff and realistic wait times. Always felt the doctors really knew who you were and was a personal touches to the surgery.

Since pandemic and normal procedures now back in place I have been extremely disappointed with the front of house staff. They are extremely rude and I felt it was difficult to make appointments. 
The doctors and nurses themselves are brilliant, you just have to suffer rude receptionists everytime.
GP surgery review: kings-head-medical-practice
Title: Humanity in caring goes both ways!
Rating: 4 out of 5
Visited: June 2022
This Surgery was ahead of its time before the Covid Pandemic. Appointments were well scheduled and the receptionists helpful. Since the lockdown the receptionists have been overrun with constant enquiries and coinciding with the online service the Surgery has taken time to return to the assistance of its local community. I believe, unlike the Banks, that not everyone wants to be distanced from the Surgery services when it comes to health concerns. The NHS had to cope with the Pandemic at the frontline so I believe the Dr's at this stage should continue to do the same.
GP surgery review: kings-head-medical-practice
Title: Rudest receptionist
Rating: 1 out of 5
Visited: January 2022
Rudest receptionist I have ever encountered. Could not believe her attitude I ended up walking out as I did not want to be spoken to like that. I could not believe it.
GP surgery review: larkshall-medical-centre
Title: Not happy with this surgery
Rating: 2 out of 5
Visited: December 2023
I called the surgery in late a December. Because I felt as if I had the flu. I was told by the receptionist that she would speak to the doctor and I should get some Amoxicillin from the pharmacy. She’s not the doctor! I asked if I should call back the next day, to find out what the GP said or if I could get an appointment. She said no. 
Thank goodness for NHS 111. I was able to get an out of hours GP who gave me some good advice. 
To get a repeat prescription also seems to be a chore I was told to come in and write down my repeat prescription on a piece of paper. 
Being at this surgery for just over a year, it’s been not that satisfactory. Most of the reception team are helpful but there are one or two that need to be more empathetic. 
Also when you go the the waiting  area,.all the windows were closed even towards the end of the pandemic. I had to ask to have a few windows open as there were people coughing. 
My actual GP is ok. 
But the surgery itself could do with an upgrade. 
Now looking to move from this surgery even though it’s the closest to me.
GP surgery review: larkshall-medical-centre
Title: Not patient friendly
Rating: 1 out of 5
Visited: June 2023
I waited three weeks for a appointment I arrived 10 minutes early and I then waited over a hour to be seen, the patient waiting room has two walls full of windows there was no fans no air conditioning and worse of all no water, how much would it cost the practice to have fresh water in the waiting room, my consultant at Whipps cross will write on my behalf to the quality care commission