janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: maritime-health-partnership
Title: dwindling service
Rating: 1 out of 5
Visited: August 2023
Since Church view practice has merged with maritime partnership, the service has been on the decline. It's more and more difficult to see the healthcare professional you actually require and that's after the long wait on the phone, or wait after completing an e-consult. I can't get medication I need, when I need it. It constantly feels like 'computer says "no"'. I'm told to try and get an appointment tomorrow but that's not promised so to call on Monday. What about today? What about my condition that needs medication right now? The same problem as I've had in the past multiple times but because it has been a couple of years since I've had that medication, it cannot be sorted without a face to face appointment but that also can't be offered. Absolutely impossible!
GP surgery review: maritime-health-partnership
Title: Exceptional Service
Rating: 5 out of 5
Visited: August 2023
I have been critical of past experiences under different regimes but simply cannot fault the service I received this week, from the callback phone system, friendly receptionist, ease and speed of appointment, modern facilities to the  informative, professional Doctor. Top class, thank you.
GP surgery review: maritime-health-partnership
Title: Brilliant empathic response
Rating: 4 out of 5
Visited: July 2023
From speaking to the receptionist on the phone to seeing an emergency GP on call my treatment was empathic, considerate, respectful, professional compassionate and thorough. I was very frightened due to medical need I was calling with and am extremely grateful to everyone who made my consultation happen during this acute situation
GP surgery review: maritime-health-partnership
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2023
Over the last few months I’ve had to use this practice on numerous occasions, there’s not a bad word to be said. From the receptionists to the clinicians all are polite and informing.
GP surgery review: maritime-health-partnership
Title: Fast service & Caring.
Rating: 5 out of 5
Visited: July 2023
Had Bloods done.
2min waiting time - Great.
Caring nice nurse & very professional.
Couldn't fault the service i recieved even if it was a simple blood test.
GP surgery review: maritime-health-partnership
Title: Helpful Practice
Rating: 5 out of 5
Visited: July 2023
Although it was an all day wait for a telephone consultation, the Dr was very helpful gave all the information - and more, that gave me confidence that l was being looked after. Thank you.
GP surgery review: maritime-health-partnership
Title: Poor standards of just about everything
Rating: 1 out of 5
Visited: July 2023
Hard to know why I have seen so many good reviews for this practice when my own and my families experience can only be described as shameful - told to wait until the second week of August for a fit note that can be provided in 30 seconds - have yet to actually see a doctor since 2019, all interactions are remote and often with prescribing nurses or pharmacies - I often wonder if there are actually any doctors at the St Mary’s Island surgery…. Best yet call at 1 minute past 8 and your are 30th in the queue -
GP surgery review: maritime-health-partnership
Title: Very good consultation and advise
Rating: 4 out of 5
Visited: July 2023
I was very happy with the service I received today. The receptionist called me to say the call would be later in the day but we were able to come to an arrangement that suited us both. Doctor called and I felt like she listened and knew enough about my history to help me make decisions about my medication. I was also sent a text message to advise me of a few other things relating to menopause which I was good to know and I am grateful for . Overall good experience
GP surgery review: maritime-health-partnership
Title: Great cancer care
Rating: 5 out of 5
Visited: July 2023
Cancer care from the practice, both emotional and practical, has been first-rate.
The support was easy to access, actioned rapidly and targeted at the presenting need.
Thank you.
GP surgery review: maidstone-rd-chatham-surgery
Title: Five star practice
Rating: 5 out of 5
Visited: July 2023
Great team, welcoming, accommodating, ever smiling,  pure, sincere. Blown away by the attention to detail. The team was expecting the visit and fully aware of the appointment.
GP surgery review: maidstone-rd-chatham-surgery
Title: Great GP
Rating: 4 out of 5
Visited: July 2023
Had a review with GP today. Have been referred to Respiratory team at Medway Hospital  in May with no response. The GP has contacted the consultant and requested an urgent appointment. Also had discussed my treatment with the consultant who had advised next steps.
GP surgery review: maidstone-rd-chatham-surgery
Title: Good practice
Rating: 4 out of 5
Visited: July 2023
Appointment was a little late but not to bad.Doctor was very good she listened and understood how I felt,she combined both complaints treating both of them equally as well as one another.Issuing advice and prescriptions for both illnesses.I was very satisfied with the visit to the surgery.
GP surgery review: maidstone-rd-chatham-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Saw a Locum excellent, very helpful very thorough very please with what I received today I don’t very often go to the doctors, but I was very pleased with the doctor today.
GP surgery review: maidstone-rd-chatham-surgery
Title: First class surgery
Rating: 5 out of 5
Visited: July 2023
Had a routine appointment, staff very friendly and helpful. Dr went through a couple of medicines I am taking making sure I was happy etc. Blood pressure was taken, advice was given, very happy with everything overall.
GP surgery review: maidstone-rd-chatham-surgery
Title: Good service
Rating: 3 out of 5
Visited: July 2023
Attended for blood test, pleasant staff member took the test and no bruising, further appointment made to see nurse practitioner face to face
GP surgery review: maidstone-rd-chatham-surgery
Title: Very friendly and professional practice
Rating: 5 out of 5
Visited: July 2023
I had a smear test and the Nurse explained everything to me. I was in very little pain as a smear test can be uncomfortable.  The Nurse acted quickly and very professionally and got the sample required.  I was very happy and satisfied with the service provided.
Thank you very much.
GP surgery review: maidstone-rd-chatham-surgery
Title: Great nurse
Rating: 5 out of 5
Visited: July 2023
I was given an appointment with a nurse and to my surprise she gave me a thorough check up, more than any GP did in the past.
She was easy to talk to, she gave me excellent advice and a medical prescription to help with my problems. 
She was punctual, no waiting in the reception room.
A very good experience overall. Thank you.
GP surgery review: maidstone-rd-chatham-surgery
Title: Best practice
Rating: 5 out of 5
Visited: July 2023
I needed an appointment called them first thing,  the receptionist had empathy was kind and spoke to me like a human, found me an appointment the same day which was fantastic, the doctor was clear, listened and helped me with a treatment plan, this was my second appointment ever at this surgery and I have been so impressed, best thing I did was to change surgeries this beats my old surgery hands down, the staff are brilliant
GP surgery review: maidstone-rd-chatham-surgery
Title: Good practice
Rating: 5 out of 5
Visited: July 2023
Phoned this morning as have felt unwell. Was offered an appointment in the afternoon. Very pleasant receptionist signed me in. Saw Dr on time she was very good listened to my concerns. Gave me a prescription which was sent to Farids which I collected all done within 30 minutes of leaving home
GP surgery review: city-way-surgery
Title: Absolutely 5 star
Rating: 5 out of 5
Visited: March 2022
In the era of apparently not being able to get in touch with your gp, this team buck the trend. I put in an e-consult, had a phone call within 24 hours and when I was unable to get the prescription because of a production issue, the gp redid the prescription the next day. 
Simply brilliant service.
Thank you
GP surgery review: city-way-surgery
Title: Using NHS services remains, arduous and stressful
Rating: 3 out of 5
Visited: March 2022
I waited and waited and waited on the phone to make an appt to see a GP.  I eventually spoke to someone who offered me an appt in 5 weeks time to speak to a Dr over the phone.  What will become of the NHS? It's concerning.
GP surgery review: city-way-surgery
Title: Worst practice
Rating: 1 out of 5
Visited: March 2022
I can’t even begin to write the amount of issues I have had since joining this practice in November 2020. It is one thing after another. I’ve had an appointment cancelled three times, that was only happening because a doctor told me I needed it and since then I haven’t been able to book it! And that’s just the beginning of all the issues: The whole system is ridiculous. All my household are with this surgery and every time one of us needs something it is a shambles. Once I get sorted what I need sorted I will be leaving the surgery to go to one that is such a mess.
GP surgery review: city-way-surgery
Title: Absolutely abysmal
Rating: 1 out of 5
Visited: February 2022
Trying to get life insurance and they need a report from my surgery - Cityway... life insurance company have been trying to for 2 months to get a report and they've been given the run around.  The last excuse was that they needed to contact me - no phone calls or any attempt from them to contact me.  Been trying to get a call with the practitioners assistant who needs to finalize the report - made appointments every day this week for a call.  No call at all. And I have to call the surgery again every day for them to make another appointment for a call.

Would definitely not recommend this surgery.
GP surgery review: city-way-surgery
Title: Terrible Service
Rating: 1 out of 5
Visited: February 2022
I'd love to comment on my experience but it's impossible to get through on the phone to book an appointment or talk to anyone. They even messed up a telephone appointment I booked through the NHS app - appointment was booked for 8.50am and the doctor called me at 10.30am - I missed the call due to being in meetings at work. The doctor messaged me through a weird messenger system, which looked like it was from the 90s. Managed to book a blood test, but I had no idea what it was for. Now I'm trying to find out the results of the test and again its impossible to talk to anyone!

Honestly the worst surgery I've ever dealt with.
GP surgery review: city-way-surgery
Title: Very Happy with City Way Surgery.
Rating: 5 out of 5
Visited: January 2022
Feeling unwell for a while and not getting better, I filled in an E consult and my GP rang me the next day. I went for a blood test , rang and the receptionist and she went away and asked the GP when I questioned what part of the blood test result meant, she was so friendly and helpful. I was diagnosed with Polymyalgia Rheumatica after he called me back to explain the results. He took his time and went through a lot of questions and was very friendly and reassuring.  I am now on medication and within days have felt a lot better. He has booked me in for follow up and further tests.
I found it very convenient to be able to think about and describe my symptoms online with E consult,  noting every area of pain, it took a while but was worth it.
The service I have received has been above and beyond my expectations, a bit different, yes, but with my own experiences, not face to face, has not been detrimental to the results. 
Well done City Way. You deserve more praise than you receive.
GP surgery review: thorndike-partnership
Title: Great practice.
Rating: 5 out of 5
Visited: July 2022
Always had excellent service. Appointment when required,  never had any problems. All staff very helpful  and call backs when required.
GP surgery review: thorndike-partnership
Title: To long to get back to you
Rating: 2 out of 5
Visited: July 2022
Takes ages to get An appointment , not seen a dr in over three years , for ever sitting on a phone trying to speak to some one , then if and when you get through you are told the same old story , ie the dr has not had time to look at your results or the results have not come back or not received your medication request and the top one is the dr is going to look at you request this afternoon, gave up ringing up no point , must say the nurse side of the practice works a lot better , if they say they will sort it out they normally do , I understand this is trying times but when you are I’ll you need help
GP surgery review: thorndike-partnership
Title: Excellent Support
Rating: 5 out of 5
Visited: June 2022
Visited shortly before closing time Fri 10 June with some queries about ongoing treatment and test results. Was dealt with superbly by Reception and the GP.  Couldn't have asked for better support.
GP surgery review: thorndike-partnership
Title: Totally disgusted
Rating: 1 out of 5
Visited: June 2022
It has just taken over a month for me to receive a repeat prescription. I put in a request on 23rd June and after a week went to the chemist to collect, they had no record of it. Rang thorndike was told it would be ready in a couple of days, it wasn't. Rang thorndike, was told that they would look into it and ring me back, they didn't.  Had an asthma check, told the nurse I had run out, she said she would sort it while I was talking to her, went to collect it, not available. Sent email to thorndike, who told me it had been issued to the pharmacy on the 23rd June, for the forth time I went to the chemist shop, the prescription was not there. Rang thorndike  receptionist said she would get the gp to sign it off as urgent, it did not get done!. Emailed thorndike ;no reply. At one point I was told that it was issued before I had asked for it.
It took 6 phone calls and 2 emails to get this done.
As an asthmatic I had to go over two weeks with no preventive inhaler including the hottest days in history. I have either been lied to or the staff are incompetent unable to issue a simple prescription, or and I really think this is likely the system just does not work. I do not order repeats unless I need them and I really needed this one.
If you want me to contact you to discuss this further please leave your contact details below.
GP surgery review: thorndike-partnership
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
I telephoned the practice at 8am and after completing a questionnaire at 9am received a call from a Doctor in the morning and was granted an appointment in the afternoon. A great result.
GP surgery review: thorndike-partnership
Title: Make sure you're not ill!
Rating: 1 out of 5
Visited: June 2022
Everything takes forever to get sorted. Blood test results take 3 weeks to interpret. No access to the results until released by the doctor. Tried calling, phone got picked up and hung up immediately. Last year it took 70 calls in a month to get through to the surgery. This year its better, but still shocking. 
They don't appreciate that you are a human in need of help and support, not just calling them to be annoying.
Make sure you're not actually ill when joining this surgery! Only the fit survive this level of neglect.
GP surgery review: thorndike-partnership
Title: Was an efficient and satisfying practice
Rating: 3 out of 5
Visited: June 2022
I worked for the Medway Health Authority before Trusts were formed, and for/with the original doctors of the Thorndike Surgery when they were based in Rochester Health Centre prior to GP fundholding and the Birth of the Dame Sybil Thorndike Centre. I appreciate the Pandemics unprecendented difficulties to maintain full services. I feel, as a patient, that over the past two years the Administration staff and Practice Nurses have been at the end of telephoned health queries of mine  and have  endeavoured to uphold the surgeries past reputation.  Recalling the times of prompt support with health concerns I have received from the  Doctors and staff, prior to the Pandemic, and all the years before that,  I feel a reluctance to complete a review regarding those staff who have 'carried on' as was appropriate through a trying period
GP surgery review: thorndike-partnership
Title: Was seen quickly
Rating: 3 out of 5
Visited: June 2022
Was seen quickly and undertaken professionally. Rang the surgery but appointments were taken, so had to book via 111.
GP surgery review: thorndike-partnership
Title: Blood test
Rating: 4 out of 5
Visited: May 2022
Went for a blood test at the surgery. It was arranged by them. Was seen extremely quickly.  All staff I met were friendly and helpful
GP surgery review: thorndike-partnership
Title: Seen on time by a nice nurse/doctor
Rating: 2 out of 5
Visited: May 2022
I arrived 2 minutes early, typed my details on the screen and was seen on time. Nurse/ doctor was nice and professional and made me feel comfortable.
GP surgery review: oak-hall
Title: Recent Experience
Rating: 5 out of 5
Visited: December 2023
The team are so wonderful, they often work under pressure but always happy to help. Well done and thank you for the care you give.
GP surgery review: oak-hall
Title: Unprofessional
Rating: 1 out of 5
Visited: July 2023
Tryed to Oder a repeat request via email as I’m house bound and cannot work out the patient access the lady said she would not issue my prescription very unhelpful and very rude attitude and even though I stated I would be out of medication she said it’s the responsibility of the patient I had requested my prescription two weeks before I would run out the pharmacy I had chosen spoke to a lovely lady who was more than happy to except an email from the pharmacy and when the pharmacy rang they was told they do not except request through email they were asked to accept it this one time as the patient would be without medication and her response was no she has to use patient access that’s all very well but if yr house bound and cannot navigate the patient access surely the surgery should be more empathetic and help not point blank refuse to process a prescription request and risk a patients life not getting there medication just cause they should use a process they cannot work out poor customer service and well being of a patient who is very unwell
GP surgery review: oak-hall
Title: Poor service
Rating: 2 out of 5
Visited: June 2023
Upon having ultrasound performed on Monday, the 26th of June and being told that I would need to contact Oak Hall Surgery within one to 2 days for a result on testicle cancer. I contacted Oak Hall Surgery to be told that my results were at the surgery and that the GP would give me a call, this still didn’t happen by Wednesday, the 28th of June, so I contacted Oak Hall Surgery again to be told that the results had not yet reached the surgery. 
It is now Friday, the 7th of July and still no call from Oak Hall Surgery. I am at a loss with this
I attended Buckland hospital yesterday, the 6th of July to have my testes checked by the doctor to find out he had not received any ultrasound results. 
For obvious reasons I am not happy with Oak hall with this service.
GP surgery review: oak-hall
Title: Why has Oak Hall not reopened?
Rating: 1 out of 5
Visited: May 2022
I walked to the surgery to speak to reception re a referral to Benenden Hosp. I could not get through on the phone. I wanted to explain what the Benenden helpline had told me. To be told to to leave the letter at the front in the letter box. I said that I needed to explain what I had been told, and was told they don't do explanation face to face I will have to phone @!!! Can you tell me why this surgery has not opened up properly as others around have. It is utterly ridiculous now. The staff have more chance catching Covid19 at the supermarket than at the surgery. It is about time they are told to get back to working as an open practice.
None of the patients registered at Oak Hall are getting any sort of service.
When I got back home, I tried to call and ....... engaged still. I am still trying.
Doors have been shut now for over 2 years. This needs to be sorted now
GP surgery review: the-wall-house-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: March 2023
I have always had a positive experience .My issues have always been dealt with promptly and with utmost professionalism and kindness.
GP surgery review: the-wall-house-surgery
Title: Friendly and helpful practise
Rating: 5 out of 5
Visited: March 2023
The receptionist was helpful, kind, respectful and reassuring. I was told I would get a triage call later that day, which I duly got . I was then given a phone call appointment within 24 hours and was picking up a prescription by the following day. It was all very efficient and I couldn't be happier!
GP surgery review: the-wall-house-surgery
Title: Just fantastic care
Rating: 5 out of 5
Visited: March 2023
Since our daughter was born in October 2021, we have had nothing but the best care for her at The Wallhouse. All the admin staff clearly work incredibly hard to keep this busy surgery running at full pelt for the community in incredibly challenging circumstances, and the doctors and nurses have provided consistently thoughtful, attuned and high-quality care and advice at every stage for our daughter and her ever-so-slightly anxious first-time parents!
We’re considering a move to the south coast – one of the key things we’d miss is this surgery, and know we’d be lucky to find something of equal standing when we arrive. 
Thank you to the whole team – keep up your great work.
GP surgery review: the-wall-house-surgery
Title: Excellent experience from start to follow up
Rating: 5 out of 5
Visited: March 2023
I was very pleased with the efficient service and quality of advice given. The doctor my daughter saw was kind, knowledgeable and very approachable.
GP surgery review: the-wall-house-surgery
Title: Great nurse and experience
Rating: 5 out of 5
Visited: March 2023
I had my first smear test this week and my nurse was fantastic. She completely put me and ease and explained everything to me. Thank you for ensuring I had a good experience during something that is often stigmatised
GP surgery review: the-wall-house-surgery
Title: Very responsive
Rating: 5 out of 5
Visited: March 2023
A short wait time on the phone followed by a phone consult with a member of staff who I felt listened well. I was then informed of the next step, and this was followed through efficiently with a further phonecall later the same day. Thankyou.
GP surgery review: the-wall-house-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: February 2023
We attended for an asthma review today. The nurse was friendly and very knowledgeable and explained everything very clearly. We left knowing exactly what we have to do and have a follow up appointment booked already. I was worried before we went but felt completely reassured after our appointment.
GP surgery review: the-wall-house-surgery
Title: Very professional
Rating: 5 out of 5
Visited: February 2023
Made an appointment at Wall House  Surgery and had an appointment in two days. I had to rearrange it and was given one two weeks later. 
Arrived at the surgery and saw the nurse 10 minutes after my appointment time and she explained everything clearly and was very reassuring regarding what was happening, what will be happening and what I should do if I have any further issues.

Much appreciated, Wall House Surgery are spot on again.  Many thanks.
GP surgery review: the-wall-house-surgery
Title: Friendly and professional
Rating: 5 out of 5
Visited: February 2023
Attending the surgery for several tests relating to lung function. The staff were always friendly and professional, and happy to take the time to answer questions and address any concerns.
GP surgery review: the-wall-house-surgery
Title: Spiro clinic
Rating: 5 out of 5
Visited: February 2023
I attended the clinic as recommended by the Nurse and it was a positive experience. I was given lots of information about the process and received encouraging words to complete all stages. I was grateful for the considerate approach from the Nurse.