janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: bennetts-end-surgery
Title: Desperate
Rating: 1 out of 5
Visited: April 2022
Absolutely disgraceful. Unable to get through to surgery. Constantly engaged. Tried over 100 times this morning. Bad enough feeling ill but this makes you feel desperate and at a loss at what to do. It is always the same. Prior to Covid it was dreadful and always a problem  now it is 10 times worse. Everywhere you look, the reviews regarding this surgery are terrible and all state the same. They never contact you about annual checks, you have to contact them for procedures to be carried out. If you ask for a referral online, you are never notified if it is ready for collection. The window at reception  is only open certain hours every day, with only one receptionist. A few months ago I tried to get through to the surgery for a week, to no avail. I managed to get through the following Monday.  I needed a repeat prescription which a dermatologist had prescribed. I was told as it was over a year since it had been prescribed, I had to see GP. I asked if I could make appointment but was told they were all gone but to call back tomorrow. I explained I had tried for a week to get through. I was told there was nothing they could do, but call 111 or go to A&E. Just unbelievable. No wonder these hospitals are on their knees. Absolutely disgusting.
GP surgery review: the-limes-medical-centre
Title: Helpful receptionist
Rating: 4 out of 5
Visited: April 2023
Praise where praise is due.
Had a very positive experience with a receptionist and Manager today. 
Very polite, friendly and professional.
Even contacted me to follow up on my query later in the day 
Thank you
GP surgery review: the-limes-medical-centre
Title: Fantastic practice and great staff
Rating: 5 out of 5
Visited: April 2023
Lovely reception staff, always cheery and welcoming, nothing is too much trouble. GP’s I have seen have always given me their full attention even when they have been and are extremely busy
GP surgery review: the-limes-medical-centre
Title: Appointment debacle
Rating: 2 out of 5
Visited: April 2023
Tried for 2 consecutive days from 8.30 onwards to get appointment to discuss knee X-rays and treatment, could not get past “queue full try later” on both days for 1hour. Would like to know how queue can be full if nobody can contact you before 8.30 which is when I started trying. As usual all appointments taken when I finally managed to get a call back. My calls yesterday resulted in a promise for the duty doctor to call me at sometime that day, this did not happen!
I have again been told this morning (eventually speaking to someone) that I am still on the list for a call, hopefully this will happen as I urgently need some treatment for swollen joints in my left knee as per the X-rays I had taken 2 weeks ago, requested by the surgery. I am 77 years old and am currently being treated for bladder cancer and this added stress is not needed.
18.04.2023
GP surgery review: the-limes-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
Brilliant service very professional,listened,understanding and very helpful.Would highly recommend Limes Medical.Gave me satisfaction and could not fault the service.Lucky to have them as my surgery.Cheers, Paul
GP surgery review: the-limes-medical-centre
Title: Cheerful staff
Rating: 5 out of 5
Visited: April 2023
I visited for a routine Covid jab. The whole experience was excellent. It was lovely to be greeted with very cheerful pleasant staff
GP surgery review: the-limes-medical-centre
Title: Appointment System
Rating: 3 out of 5
Visited: March 2023
I am in a lot of pain, and wanted an appointment today. I started phoning at 8.30 when lines open. It took 11 calls and 37 minutes to be actually be in the queue. I was number 12. I pressed 8 for a call back. 3 hours later I had heard nothing,  so I phoned again. This time I spoke to a receptionist quite quickly. All appointments had obviously gone. Apologies were given,  call again tomorrow. Another three and a half hours?
 I have been in tears. 
This really is not good enough.
GP surgery review: the-limes-medical-centre
Title: Excellent  supportive Surgery
Rating: 5 out of 5
Visited: March 2023
I was diagnosed 2 years ago with bowel cancer, thanks to the swift responses of the GP. I was fast tracked for investigation and ever since, the commitment and support I’ve received from the surgery has been fantastic.
GP surgery review: the-limes-medical-centre
Title: Prompt response- Credit where credit is due
Rating: 4 out of 5
Visited: March 2023
Having left a negative review recently,  I wish to follow this up by saying that my concerns were quickly addressed through a call from the Practice Manager. The GP I saw soon afterwards gave me time, and was thorough in her assessment.
GP surgery review: the-limes-medical-centre
Title: Always there for their patients.
Rating: 5 out of 5
Visited: March 2023
Every single person who work in this GP is a godsend angel. I am so lucky to have their help and support whenever I need it. Being a person with a health condition and getting the best care that can be provided is very important for me and the lovely staff, doctors and nurses of Limes Medical Centre always do their best to help me when I need care. Just wanted to say thank you so much for everything guys and bless you all.
GP surgery review: the-limes-medical-centre
Title: Professional Service & Great Communication
Rating: 5 out of 5
Visited: February 2023
Same day appointment with Doctor. Results back within 2 days from x-ray department. Very comfortable and reassuring experience. Thank you to all involved at the Surgery.
GP surgery review: church-langley-medical-practice
Title: Warm and friendly care
Rating: 5 out of 5
Visited: January 2022
I got an appointment on the same day I called and had a kind, warm, friendly, and thorough consultation. I felt heard and well looked after and am really satisfied with all the follow up tests provided.
GP surgery review: lister-medical-centre
Title: Disgraceful service
Rating: 1 out of 5
Visited: October 2022
I received a text for flue jab walk in on Thurs 6th Oct between 15.30-1600 arrived at 15.25 saw receptionist at 15.54 to b tol no more bookings for today I thought it was a walk in service no mention on the text to say you needed to book obviously no walk in service at all
GP surgery review: lister-medical-centre
Title: Dysfunctional contact
Rating: 1 out of 5
Visited: October 2022
Have to compliment, care received but I have a regular need to contact and this is where practice is dysfunctional. Phone lines are regularly so busy you cannot even join the queue and visiting to speak with reception is also extremely busy with the patients queuing outside.   I work, I should be able to contact surgery when required and this is just not possible. Be ashamed as there is nothing to be proud of the way the practice is managed
GP surgery review: lister-medical-centre
Title: Poor Level of Service
Rating: 1 out of 5
Visited: October 2022
I received a text message about a walk in Flu Jab. I went to the surgery with the expectation of having my yearly flu jab only to be told to return later. I explained I was unable to get back later as I have to get my husband to drive me and I have difficulty walking.
I was told there was no appointments until later. I thought a walk in service meant you could walk in and wait for a flu jab.
So I asked for an appointment another day, I was offered an appointment in 12 days later. I declined to appointment and left the surgery.
I phoned a pharmacy the next day for a walk in Flu jab. I was in and out within 15 mins.
Lister Medical centre needs to improve both the service they offer and their communications with patients.
GP surgery review: lister-medical-centre
Title: worst service ever
Rating: 1 out of 5
Visited: September 2022
impossible to get through on the phone, and even more difficult to get an appointment
. I  never seen such a stupid service . how I explain my pain and feelings over fill-up form and pictures? can doctor seen over picture my pulse and heartbeat?
GP surgery review: lister-medical-centre
Title: Inaccessible care
Rating: 1 out of 5
Visited: May 2022
As a full time working adult managing long term health conditions I find it such a battle to get through to the surgery. Once calls are answered, they are not offering booked appointments. Meaning many people that work are unable to access health care. It is unreasonable to book a days annual leave for an often brief call.
Whilst the receptionists are often very kind, their hands are tied by practice policies.
GP surgery review: lister-medical-centre
Title: Poor health care
Rating: 1 out of 5
Visited: March 2022
Unable to access a doctor. In excruciating pain but only able to access a pharmacist. Feel for the reception team as they are very polite and try to help. I need to see a doctor where have they all gone. Totally unexplainable
GP surgery review: lister-medical-centre
Title: Worst Doctor’s Surgery, including out of house doctors
Rating: 1 out of 5
Visited: January 2022
Besides not actually visiting the surgery, waiting over an hour on the phone to make an appointment only to be given an out of hours appointment for a Sunday - then never getting that call - it now means I have to wait to even try to get through on the phone and, IF I succeed, wait another hour or so to speak to the receptionist to attempt to get another appointment, probably yet another out of hours as per the last 2! Why can’t I get to speak to my doctor? Is that too much to ask for?
GP surgery review: wrafton-house-surgery
Title: great service.
Rating: 5 out of 5
Visited: November 2022
Having suffered for some time with pain in my shoulder I decided to see my GP. On ringing the surgery, I was given an appt to see a physiotherapist (2 days later!). He examined me and diagnosed tendonitis. I was given excercises to do and advise. That evening the pain seemed even worse. I did an E-consult and the Dr called me the next morning. I was prescribed analgesia. The Dr explained everything to me. I am very impressed with the care I've had but do miss the face to face contact.
GP surgery review: wrafton-house-surgery
Title: great service
Rating: 5 out of 5
Visited: November 2022
Iwas called to check on my blood pressure and whilst on the phone discussed my hrt. the nurse was lovely and informative. she discussed options regarding my blood pressure and hrt and has booked me a consultation with a dr
GP surgery review: wrafton-house-surgery
Title: Great doctor Sugery with lovely and friendly staff.
Rating: 5 out of 5
Visited: October 2022
Wrafton house is a lovely surgery since I’ve been coming to Wrafton they have always been helpful and also managed to get me an appointment when needed.  Staff have always been kind, friendly and attentive. 
Would
Recommend the surgery!
GP surgery review: wrafton-house-surgery
Title: Late medication  and unhelpful
Rating: 1 out of 5
Visited: September 2022
Asked to book a review appointment, then after hours on the phone, to be told there are no appointment available. Told to call back next day and the same thing. No appointments. 
Repeat prescriptions for important medication are constantly late or not even actioned signed off at pharmacy request, Leading to loss of medication for several days. Not a one off , it happens almost every time. It had happened every time in the last 6 months. So without hospital prescribed medication for a week at a time until it’s sorted out.
Receptionists ask about personal issues in open waiting area before they will even consider giving you an appointment. They give out private results to tests etc, so no privacy or confidentiality. I called for results and the receptionist said it’s all ok. They are not doctors or entitled to access my information.
GP surgery review: wrafton-house-surgery
Title: Not a great experience.
Rating: 1 out of 5
Visited: September 2022
I am terribly frustrated with the service at this Practice from the reception, who are almost always rude and curt and sometimes comes across as plainly disrespectful, and even some of the doctors. 

I understand that they work in a stressful environment and sometimes have to deal with difficult situations. That does not give them the right to pass that type of treatment and behaviour along to the next patient.

Ive been trying for 21 days now to get a follow up appointment with a doctor after seeing a consultant. Struggle to get through to speak to anyone to make an appointment. When you do manage to speak to someone you instantly wish you hadn’t. 

I am hopeful there is a better way forward!!!
GP surgery review: wrafton-house-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2022
The doctor I spoke to listened to me which really helped.  She phoned on the time allotted. Very happy I spoke to her
GP surgery review: wrafton-house-surgery
Title: Beyond helpful
Rating: 5 out of 5
Visited: July 2022
Everyone from the receptionist, who gave wonderful, helpful advice and pointed me in the right direction, to the caring doctor who kept calling me back as I’d missed her first 2 attempt. I was shown nothing but understanding and compassion. Thank you to all at Wrafton House Hatfield.
GP surgery review: wrafton-house-surgery
Title: Great Support
Rating: 5 out of 5
Visited: June 2022
I’m currently going through menopause which is an ever changing situation. 

I called the practice today and a phone appointment was arranged with the Doctor who was available and had great knowledge on menopause.

The doctor was amazing she allowed me to talk and explain my symptoms and express my concerns. 

The doctor then wanted to review my current prescription and within a short time the doctor offered her recommendation.  I was happy to proceed with the recommendation and the prescription was sent to the pharmacy immediately.

The Doctor was amazing thank you.
GP surgery review: schopwick-surgery
Title: Rude reception staff
Rating: 1 out of 5
Visited: February 2022
Every time I call reception, the staff are rude and unhelpful. It has become very difficult to get a face to face appointment.
GP surgery review: loughton-health-centre
Title: 2 Little 2 L8 for this Practice
Rating: 1 out of 5
Visited: March 2022
My family has been using this practice for many years dating way back to the “Good Old Days” when doctors knew their patients. Yes thé past 18 months have difficult we all know. However I tend to think that the reception staff are abusing this excuse a bit to longgggg now. I tried to get an appointment for my mother using the online system, however just as other have experienced all appointments gone by 08:03, I then called the surgery, but once you go through the morale of covid lectures, this was approximately 1 minute all on the day appointments had gone.  I’m not sure how this can be possible, unless the surgery is not opening up all the slots. We’ve now moved on from this terrible place with terrible staff.
GP surgery review: loughton-health-centre
Title: Appalling support staff
Rating: 1 out of 5
Visited: March 2022
Monday 28/03/2022
I attempted to contact Loughton Health Centre to find why nobody had got back to me regarding my enquiry a week ago to ascertain if my Doctors request for my MRI scan (2 weeks prior) had been properly submitted, as to date I have received nothing.
Having got through to the LHC switchboard at 10:06hrs, I opted for the General Enquiry option. I was number 14 in the queue, so I waited. At 12:38hrs. - 2 hours 32 minutes later, I was number 2 in the queue, then to my surprise, my call was answered, just long enough to hear an office environment, then I was cut off. Anger is an understatement, I was furious.
Having calmed a little, I attempted to contact LHC in the afternoon, again opting for General inquiries. This time I was directed to an answer machine, I left my name, contact number and message (re above), demanding a return call. Needless to say, I did not receive a response.
I have no doubt, having seen the response to previous complaints on this site, this review will receive some cut and paste response of absolutely no worth.
Under no circumstances enroll with this health centre as they have taken the service out of NHS.
Peter Hacker
GP surgery review: loughton-health-centre
Title: Worst practice ever
Rating: 1 out of 5
Visited: March 2022
Appointment system is impossible.  Phone at 8.00 a.m. and can't get through, phone at 8.04 all appointments gone.  Went in today three receptionists and not one even looked up until I asked if anyone was available.  Told it is 10 days to register an online booking form - no appointments available despite a text message asking me to book to see the doctor can only offer a Saturday appointment with a locum doctor which Ive done before and end up on the phone to a doctor who knows absolutely nothing about you or your symptoms.  The surgery this morning was completely empty apart from the three receptionists having a good old natter and they seemed to find it a big inconvenience being interrupted and having to deal with a patient - why are doctors not back in the surgery working and seeing their patients?  I am lucky in that I have private medical so only deal with this surgery if the doctor asks to see me - I would love to see the doctor but doesn't seem possible at this practice.  Very rude, unhelpful receptionists and I see from reviews I am not the only person who thinks this.
GP surgery review: loughton-health-centre
Title: No appointments
Rating: 1 out of 5
Visited: February 2022
They only give appointments on the day, so the appointments just go to whoever phones up quickest at 8am. If you have a job or other commitments you can't just drop at no notice then don't bother with this GP.
GP surgery review: manor-view-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: October 2023
Staff were very prompt, friendly and welcoming.
I felt well looked after and the service was quick and professional.
I would recommend this practice to everyone.
GP surgery review: manor-view-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: October 2023
Been with MVP for more than 2 years now - very happy. The staff is very helpful and facilities are excellent - always get an appointment quickly, if ever I need to book - otherwise always proactive in scheduling tests and vaccinations
GP surgery review: manor-view-practice
Title: Always professional
Rating: 5 out of 5
Visited: October 2023
Went for blood test.  Seen on time.   Cheerful nurse and didn’t feel a thing !    Excellent service.
GP surgery review: manor-view-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2023
My appointment went perfectly. On time and very comfortable. Blood test was totally painless. Thank you.
GP surgery review: manor-view-practice
Title: Easy access and good appointments.
Rating: 5 out of 5
Visited: September 2023
Well looked after by the surgery. Appointments on time and friendly staff.New triage system takes a bit if getting used to.
GP surgery review: manor-view-practice
Title: Frustrating is a kind word
Rating: 2 out of 5
Visited: August 2023
Manorview have an online form for their repeat prescription requests, I normally screenshot the successfully submitted message when I fill in the form for my daughter, however this time I didn't. Which I'm kicking myself for, although it probably wouldn't have helped. 
I filled out this form 2 and a half weeks before I needed the prescription for my 2 year old daughter, when I didn't hear anything, last week I called the doctors and they said they haven't received the form and to email marking it as urgent so that it could be prioritised the next day. It wasn't, and when I called back  (26mins in a queue) they said it takes as long as it takes, as it's with the doctor, and there's nothing they can do. So now my daughter is without her prescription for a couple of days, she's two, and they have no sympathy or urgency. MVP need to take down the form as it does not work, and their staff need to not promise things they can't deliver or be unapologetically unsympathetic.
GP surgery review: manor-view-practice
Title: A Practice that cares
Rating: 5 out of 5
Visited: August 2023
I’ve been a patient of Pathfinder practice since it first established and now it has merged with Manor View I am still here!
The staff at the surgery from point of contact - the amazing receptionists, nurses and GPs have and do look after you well - they have a friendly and kind approach and always do their very best for the patients. I feel well looked after. Thank you all x
GP surgery review: manor-view-practice
Title: poor triage software system
Rating: 1 out of 5
Visited: August 2023
I am quite savvy with it and use the nhs app to order my meds. I tried to use the Manorview Triage sysyem to book an appointment. I tried both on my phone and my laptop computer. The Data input fields were not working and text size is far too small to read. The page layouts are dire. Gave up and called the surgery instead. Was 14th on the phone which took 50 minutes to get through.
Having been involved in softare development it appears that the competence of staff and the service to patients are being let down by a pretty useless it sysyem that fails on so many levels.
GP surgery review: blandford-medical-centre
Title: Help with diabetes
Rating: 5 out of 5
Visited: March 2022
Feeling at ease, being seen be excellent staff, l was very worried about diabetes but have been given very good help in understanding how to cope with it.
Many thanks to all at blandford surgery
GP surgery review: blandford-medical-centre
Title: efficient staff
Rating: 5 out of 5
Visited: March 2022
medicine review. Phone appointment, organised blood test, picked up on secondary issue and prescribed inhaler. booked follow-up phone review. Both calls on time and efficiently handled.
GP surgery review: blandford-medical-centre
Title: Great GP consultation
Rating: 5 out of 5
Visited: February 2022
I want to give a big thank you for the excellent GP telephone conversations I have had. With this one issue I was able to speak to the same GP which gave proper continuity, esp as the GP bothered to read my previous notes and thus was always up to date. He was most thorough, conscientious, helpful, unrushed, empathetic, precise and made me feel like he had listened to me properly. It made me feel understood and at ease and supported.
GP surgery review: blandford-medical-centre
Title: excellent reception staff
Rating: 5 out of 5
Visited: February 2022
in our 2 1/2 years of belonging to this surgery we have received excellent support from the reception team, both in person and on the phone, they are polite and so proactive, patient, thorough and each time move the situation on a timely manner to def their best ability, we have never had a bad interaction and we are very thankful for their service
GP surgery review: blandford-medical-centre
Title: excellent reception staff
Rating: 5 out of 5
Visited: February 2022
in the 2 1/2 years we have belonged to this surgery we have always received an excellent service from the who team, both in person as well as on the phone, they are ALL very polite and very productive in their approach, they listen and move the situation on in a proactive manner to their best ability in each situation, we have never had a bad interaction and we are very thankful to the whole team
GP surgery review: blandford-medical-centre
Title: Brilliant junior Doctor
Rating: 4 out of 5
Visited: February 2022
I had an appointment with my 3 year old today with the junior doctor. She was so friendly and welcoming and made my daughter feel so special as she got a personalised mermaid certificate at the end of it.What could have been a difficult visit was made completely stress free. Thank-you!