janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: ormskirk-house-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: November 2022
I am now 46 and have been with this practice in its different forms since birth. I have never had any issues with appointments. The practice staff, reception, nurses, physiotherapist and GPs are always helpful and caring. I can not recommend or thank this practice enough.
GP surgery review: ormskirk-house-surgery
Title: Great service
Rating: 5 out of 5
Visited: June 2022
Just moved to this practice and had a better service in a few weeks than last 2 years at old practice! Staff lovely from reception nurses nothing is to much for them prescriptions on time . Not seen doctor as yet but husband has very efficientso glad we moved. .
GP surgery review: parkfield-surgery
Title: Refused to take us on as patients
Rating: 1 out of 5
Visited: August 2023
States we are within the area catchment however the guy I spoke to on the phone was rude and very ignorant and just kept huffing and ignoring everything I was stating which was factual and truth he didn’t care in the slightest. suggest you get knew staff that actually wants to do their job and not refuse patients
GP surgery review: parkfield-surgery
Title: great team
Rating: 5 out of 5
Visited: October 2022
I have been trying not to take up anyone's time knowing how busy everyone is so communication with the team at Parkfield  has been  made so easy by the individuals involved  we have succeeded in moving ahead without problems .  I know from talking to people that they do not have the same service from their own practice . I am confident it will continue to run smoothly . Thank you to all concerned.
GP surgery review: parkfield-surgery
Title: A stand out practice.
Rating: 5 out of 5
Visited: May 2022
When I hear other people complaining about the service they receive from their doctors; all I can say is that from the reception/admin staff, practice nurse and GP the professionalism, care and empathy shown by everyone at the practice is second to none. Their help and support sets the highest of standards and I am grateful that this is the surgery I'm registered with.
GP surgery review: parkfield-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
When everyone is knocking there doctors surgeries I can’t fault mine in anyway. Medical Staff, Nurses and Admin Staff are brilliant. 
And knowledgable regarding any questions you may have and are very professional and discrete. I would highly recommend this surgery.
GP surgery review: bethany-medical-centre
Title: Declined shared care
Rating: 0 out of 5
Visited: February 2023
My teenage daughter has missed endless amounts of school and finds it hard to concentrate. After doing some research all her symptoms were pointing to adhd, but with a 3 year waiting list and my daughter lashing out and refusing school I paid to go private.  
Fast forward a year of medication (private prescription) and heavy monitoring we have found a happy level for her. But sadly it’s come to a point now that I struggle to pay for her monthly prescriptions.  
The reason I’m still paying privately is the GP at Bethany medical has not agreed shared care which we find hard to swallow as the NHS use the company that diagnosed my daughter.  
They have requested she goes on a waiting list which is currently 3 years to have her go through the NHS  
I’m at a loss and feel let down
GP surgery review: billinge-medical-practice
Title: Things are getting better
Rating: 5 out of 5
Visited: January 2024
I recently visited the practice and I found them to  be incredibly caring and dedicated to improving their services. It was evident that they were making genuine efforts to address the feedback from the Care Quality Commission even asking patients if they were happy with their appointment and for feedback. 

Despite the staff working under difficult conditions, they have managed to implement some positive changes that directly benefit the patients. It is commendable to witness their commitment and resilience in providing the best possible care.

Overall, I highly appreciate the caring attitude of the practice and their ongoing efforts to improve. It is reassuring to know that they are actively working towards enhancing the patient experience.
GP surgery review: billinge-medical-practice
Title: Improving practice
Rating: 5 out of 5
Visited: January 2024
Having been a patient for several years, I have witnessed the ups and downs of this practice. When I first heard about changes in doctors and managers, I was naturally skeptical, as we have been promised improvements in the past. However, I am thrilled to say that I was pleasantly surprised. The practice has transformed into a warm and caring environment.
When I called the practice in the morning, I was promptly scheduled to see a doctor in the afternoon. Additionally, the doctor recommended a nurse appointment, which I was able to book for the very next day. The efficiency and attentiveness of the staff have made this practice a truly pleasant place to be.
I believe that the staff deserve the unwavering support of the community and all patients, in order for them to continue improving the practice.
GP surgery review: billinge-medical-practice
Title: Excellent Service
Rating: 3 out of 5
Visited: June 2023
Needed antibiotics. No appointments available.  Receptionist showed me how to use the online service to request review. Returned home and went on line to complete a simple form. Within an hour receptionist rang me to say that she had made an appointment at another clinic. Within another hour l had the required antibiotics. Many thanks to the receptionist for this excellent service.
GP surgery review: billinge-medical-practice
Title: Improved Reception Service
Rating: 4 out of 5
Visited: May 2023
Can't thank the one reception staff enough who've helped me over past week or so. She's been so helpful and whilst it's previously been difficult with other receptionists she's an credit to the surgery. Unfortunately I didn't get her name but recognise the voice. Thank you so much.
GP surgery review: billinge-medical-practice
Title: Much improved reception
Rating: 3 out of 5
Visited: January 2023
I know I’ve complained before but I’d like to say how much the reception have improved in their manner and customer service. They are friendly, empathic and helpful
Keep it up
GP surgery review: billinge-medical-practice
Title: No communication whatsoever
Rating: 1 out of 5
Visited: September 2022
Following 2 cancelled hospital appointments where I am told to contact the practice for further information. I do this both in person and by phone only to be told that they haven't got the information either but will make enquires and ring me back.
 Nobody ever rings back and I mean "never".
Despite all my efforts I am not any further on now than I was months ago.
This is all so frustrating, it drives you to despair.
All I require is communication.
GP surgery review: billinge-medical-practice
Title: Needs overhauling or closing down
Rating: 1 out of 5
Visited: May 2022
This surgery used to be the best around St. Helens, now it must be one of the worst. It's almost impossible to get a face to face appointment with a GP. I've given up trying to contact the surgery by phone as it usually takes between 30mins and 1 hour to get through. Repeat prescriptions to the chemist next door 1 week 'REALLY'. The online consultation system is time consuming and not really fit for purpose. It saddens me to feel I have to write a review like this, but enough is enough, something needs to be done.
GP surgery review: billinge-medical-practice
Title: Don't bother
Rating: 1 out of 5
Visited: March 2022
30 min wait on the phone listening to 'use our online services' message when the only reason I am ringing is because yet again my online request has been ignored, Queries aren't answered and prescriptions often not auhorised
GP surgery review: billinge-medical-practice
Title: A badly- managed and run -down practice
Rating: 1 out of 5
Visited: January 2022
I too am old enough to remember when Billinge surgery was a thriving  and well -staffed practice, My main complaint, like most other people, is getting through on the phone and the impossibility of face to face appointments. I appreciate the effect that Covid has had, but why can the surgery not get back to some semblance of normality, as many other practices have done. And please don't advise the use of the e consult ---it never works. Also to be referred to the walk-in centre is quite bad-- that's not what it was designed for. Do the practice staff actually read these reviews and if so, where may we see their responses?
GP surgery review: garswood-surgery
Title: Excellent service, fantastic practice
Rating: 5 out of 5
Visited: June 2023
I received a fantastic service today at Garswood Surgery.  After completing an online request form via the surgery’s website, with 2 hours I received a text asking me to visit the surgery to complete a urine sample.  Sample done, and 2 hours later received a further message confirming my diagnosis and that a prescription was waiting for me at the pharmacist. 
No fuss, excellent communication and my symptoms dealt with quickly and efficiently.
Thank you
GP surgery review: garswood-surgery
Title: Outstanding GP Practice
Rating: 5 out of 5
Visited: September 2022
It is so easy to write a bad review when you have had a poor service/experience but I believe it is so important to give praise and acknowledgment when it’s due. 
Garswood Practice is an amazing surgery. The service I received today was ‘outstanding’. I nipped with a problem to the reception desk first thing in the morning and within a few hours I had a prescription. I even had a text message to say the surgery was closed but my prescription was waiting for me to collect in the chemist next door. 
Well done to all at Garswood Practice
GP surgery review: garswood-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: June 2022
Cannot fault this surgery.  Been here since it was in the portocabin in Stag car park.  Myself and my family have had excellent treatment. Since my  Grandaughter was born in 2020 we have been more then happy with any treatments she has had.
The Surgery will often follow up with a phone call to check on her well being.  Cannot recommended it enough!
GP surgery review: garswood-surgery
Title: Fantastic first experience
Rating: 5 out of 5
Visited: May 2022
I have recently moved to Garswood Surgery after hearing such good reviews about the practice I was not disappointed. I submitted an Econsultation and received a response the same day followed by a telephone response from the receptionist advising an appointment. The reception staff were very helpful in ensuring that the appointment was convenient for me, the appointment was within a timely manner (within 5 working days of submitting the econsultation). The GP that reviewed me was very helpful and reassuring. I’m very impressed with the service that I have received- Fantastic service all around!!
GP surgery review: garswood-surgery
Title: Long time for an appointments
Rating: 3 out of 5
Visited: March 2022
I have today called the surgery after they requested me to make an appointment following some blood tests and my earliest appointment is the 11 April 2022, today is the 18 March 2022. This is really unacceptable, it really did use to be a very good surgery with no problem at all.
GP surgery review: garswood-surgery
Title: A fantastic surgery all around
Rating: 5 out of 5
Visited: January 2022
I have been a patient at the surgery for a number of years and they have always been fantastic! From the GPs themselves, the nurses and the reception staff! No matter what myself and my family have needed, medical or administrative, they have always be willing to go above to support.
I read so many story's about people who can't get in to see a GP or can't contact them but at Garswood it's straight forward and simple
GP surgery review: kenneth-macrae-med-centre
Title: excellent care
Rating: 5 out of 5
Visited: July 2023
Myself and my daughters have been registered with this practice since 2006. 
GP's within this practice I feel go above and beyond, as do other team members. You always feel like they have the expertise and time to support you.
Within my career I often work with GP's, and this surgery stands out from the others.
GP surgery review: kenneth-macrae-med-centre
Title: Excellent Surgery
Rating: 5 out of 5
Visited: January 2022
Both Doctors have looked after myself and my family for many years  and we have received excellent care from them.They are professional,thorough,and go above and beyond to help.
GP surgery review: kenneth-macrae-med-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: January 2022
I have been attending this practice for many years. I recently suffered with my mental health for the first time. I Was in a crisis both the gp and mental health nurse  have been so supportive and I really feel lucky that at this time of crisis I received so much support and hopefully am coming out the other side and hoping to return to work. I cannot fault the service that I have received and feel lucky to attend this practice. For the help and support I have received during this dark time I will be eternally grateful.
GP surgery review: rainford-health-centre
Title: Excellent  practice
Rating: 5 out of 5
Visited: June 2023
All the staff are friendly and very helpful and can't do enough for you. Staff are professional  especially  the doctors and receptionists. Polite, caring  I cannot fault the practice they have always been there for me if I needed them, they are thoughtful and very thorough  if there is a problem it is dealt with quickly and sorted out. I try to get to see one doctor as it helps when they know your current situation and are very understanding, the last year has been difficult and the staff have been there for me. The receptionists are always friendly and understanding  and help if they can which is lovely. Thank you to the practice for the support  you have given me when I needed it, continue your excellent work for your patients and the practice who need your support
GP surgery review: rainford-health-centre
Title: Always at least 30 minutes late and rude receptionists
Rating: 1 out of 5
Visited: June 2023
I was only seen 35 minutes after my appointment booking, which would be fine had the doctor/receptionists been apologetic and explained why they were late.

However, not even an apology was given when I told the doctor how long I’d been waiting, but simply the dismissive comment of “I’ve had people with very serious problems in”, insinuating my appointment was less valid and unimportant.

In addition to this, multiple members of staff walked past me in the waiting room and completely ignored me, not even a smile. I would appreciate this if the clinic was extremely busy, however not a single other person was in the waiting room, and about 3 nurses who could have seen me instead were just stood chatting to each other in the reception area for the entire duration I was waiting.
GP surgery review: rainford-health-centre
Title: Wonderful
Rating: 5 out of 5
Visited: June 2023
The gp and staff i feel look after me and family well, throught our daughters treatment they (i feel) prioritise us accordingly, identified a condition linked to me early made referrals followed them up , stayed in contact…although i saw different doctors i felt someone was always reviewing out situation….receptionists are very attentive and thorough…
Me and my family feel very privileged to have a gp and doctors staff and nurse like we do..in comparison to other peoples experiences….me and my family can’t thank you enough.
GP surgery review: rainford-health-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: June 2023
I went to see the doctor last week. Even if you are feeling rough, speaking to the GP makes you feel better. You do not feel rushed at all and are allowed the time to explain what your problem is, even though the GPs are probably very busy and have a tight schedule. I have every confidence in their ability and you feel part of the decision made about your health.
GP surgery review: rainford-health-centre
Title: How come it takes so long to see a doctor?
Rating: 1 out of 5
Visited: February 2023
Phoned for an appointment earliest "phone" appointment in two weeks, face to face dare to think.  Latest face to face  4.00pm.  Hello some of us work in environment that we cannot walk out.  Been with the practice over 20 years, don't think I will last much longer.
GP surgery review: rainford-health-centre
Title: Great reception staff
Rating: 5 out of 5
Visited: April 2022
The new reception staff, in particular the young man, are absolutely fantastic and a breath of fresh air. They are extremely helpful and considerate and can’t do enough to ensure that the visitor has a positive experience.
GP surgery review: windermere-medical-centre
Title: Recent visits
Rating: 4 out of 5
Visited: January 2024
Used the surgery on 3 times recently and extremely satisfied with all 3 visits. The first 2 were dealt with very quickly and met my needs in a sensitive and empathic manner. 3rd visit was asthma check good to speak to someone.
GP surgery review: windermere-medical-centre
Title: Prompt action
Rating: 4 out of 5
Visited: January 2024
Following a blood pressure check at our excellent Asda local pharmacy, I was a bit stunned to discover I had high blood pressure. I was able to get an appointment very quickly and see a doctor who was thorough and helpful. The receptionist was smiley and lovely which instantly made me feel more relaxed.
GP surgery review: windermere-medical-centre
Title: Visit
Rating: 5 out of 5
Visited: December 2023
Reception very good and competent dept with you in a nice and professional manor. 
Doctor was very good didn’t just go through the motions and agree the fob you off. He listened,delt with both my symptoms and got me sorted very good
GP surgery review: windermere-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Phoned up at 8am got through straight away to a friendly receptionist. The doctor telephone back at 9am and my son was given an appointment for 3pm. Could not fault this surgery would definitely recommend.
GP surgery review: berrymead-family-med.ctr.
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
I have been with this practice all my life. My care has been excellent.  This ,last two years have been difficult for all surgeries but still I have been able to get the help I have needed. Well done Berrymeade.
GP surgery review: eccleston-medical-centre
Title: Nigh on impossible to get an appointment
Rating: 1 out of 5
Visited: October 2023
Have tried to get an appointment on several occasions only to be told “after being on the phone waiting since 8 o clock for an hour”that I would have to wait several weeks and to go to the walk in centre. However whenever I walk past the surgery there is never anyone in the waiting room. Makes one wonder if there are any doctors working there. Very unsatisfactory. Will be looking to register at a different surgery as it is totally unacceptable
GP surgery review: eccleston-medical-centre
Title: Lack of appointments
Rating: 1 out of 5
Visited: November 2022
Phoned for an appointment and was told to phone back at 8:00!the next day. When I phoned again they said all appointments were taken. Completely unsympathetic and unhelpful reception staff.
GP surgery review: eccleston-medical-centre
Title: Disappointing Practice
Rating: 1 out of 5
Visited: February 2022
I spoke to the nurse who said I would recommend booking an appointment to discuss fully. Tried to book a face to face appointment to be told they can only do telephone appointments and this will be in 3 weeks time what an absolute joke. I’m in pain and need to see a doctor but due to not being an emergency i need to wait. This is so inconvenient especially working full time it’s difficult enough to even get an after 5 appointment. Please get this surgery sorted it’s becoming a nightmare.
GP surgery review: four-acre-health-centre
Title: Helpful Service
Rating: 4 out of 5
Visited: May 2023
On Tuesday 16/5/2023 I contacted the surgery to book a doctors appointment. The receptionist (male) advised there was no appointments left for the day, he asked me a few questions regarding my issues and really did help me, by finding me an appointment with an out of house practice. The practice then advised I should have an X-ray to help diagnose the issues I was experiencing. The practice contacted my surgery who promptly arranged an X-ray for me. Thank you to the male receptionist (apologies I can’t recall his name) who I’m grateful to for arranging my appointment. A really great service

Kind regards
GP surgery review: four-acre-health-centre
Title: Can do better
Rating: 1 out of 5
Visited: May 2023
After  being  ignored  for request for  wheelchair  assessment  I got one  elsewhere  within the  month  not happy with  this surgery  my partner  is more  use
GP surgery review: four-acre-health-centre
Title: Was superb, now a shambles.
Rating: 1 out of 5
Visited: April 2023
Review:  The Care Quality Commission says this General Practitioners Surgery has improved. I'd like to know where.
Previous doctors/owners would be devastated to see what their gem of a practice has become since one GP retired a few years back.
It's become a regular occurrence for there to be no doctors appointments available for days - sometimes for an entire week! Ludicrous!

I saw (two) doctors walking around the practice last week and when I asked about seeing one was told they were "not taking any sessions today"? What does that even mean?

Advanced Nurse Practitioners are a regular there now, filling in for doctors, which for the most part is grand - until you see the one who promises everything but does nothing. Query their non-actions and nobody else in the practice will deal with you. Nobody. You're told you must see the same (incompetent) person again. And if that person is off for a week, or only works specific days of the week - hard luck. You must wait (up to a week in my case and then try) to get an appointment with them when they're next in attendance.

Appointments. Where to start. As stated earlier, there's rarely any doctors appointments available, and appointments with Advanced Nurse Practitioners are quite limited too.
People queue outside from 7.30am (doors open 8am) in all weathers to try for an appointment. I was third in one such queue yet was told there were no doctors appointments left and could only be offered an appointment with an Advanced Nurse Practitioner - which I took.
Another option is to ring the practice at 8am, but be prepared to be on the phone for a long time, constantly pressing the redial button. It's normal to ring 50+ times before getting through. (My record is 332, 1hr 15mins last week. Yes, I have photo evidence.)

If you're very lucky, you
 may get a 'telephone appointment' with a doctor, but no approximate time is given, so your entire day revolves around waiting for that call.
You can't take/receive other calls in case you miss the doctor calling. You must ensure you're in a strong signal spot at all times. You dare not fall asleep or put your phone down in case you don't reach it in time before they ring off. You even take it to the loo with you! So stressful!
(From one such appointment, rather than see them in person, the doctor asked a friend of mine to send a photo of their problem.
Why are the doctors so against seeing patients face to face?)

The office/reception staff are to be commended for their loyalty and commitment to the doctors and their jobs.
They must have such a hard time having to enforce the rules/'working' practice/decisions made by the doctor(s in charge), whilst for the most part, remaining calm, polite and respectful. Dealing with disgruntled, unhappy, upset, sometimes desperate patients every day is no easy task by any means.

There was a time I'd have highly recommended this practice, but not now. (I myself am in the process of changing doctors.)