janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: star-lane-medical-centre
Title: Practice with unexperienced doctors
Rating: 1 out of 5
Visited: November 2022
The GP doesn't review results. I go to a private endocrinologist as I have Hypothyroidism which is controlled through medicine. the GP after seeing my blood test decided I dont any medicine! but they are fine because i take medicine! ridiculous.  and to add, I always have to phone back to get my prescription as they can never get it right! 
It takes ages to get an appointment and everything is extremely complicated. I wouldnt recommend this practice to anyone!
GP surgery review: the-ruiz-medical-practice
Title: Horrible administrative staff
Rating: 1 out of 5
Visited: January 2023
I had excellent treatment with the doctor, she helped me as much as she could, although she only attended me by phone. But the clinic staff is much worse: they confuse papers, they don't record chronic prescriptions, they don't give solutions with referrals, they never provided me with a translator... it seems they are two different clinics given the difference between the staff and the doctors.
GP surgery review: the-ruiz-medical-practice
Title: Good Surgery
Rating: 4 out of 5
Visited: April 2022
i am happy with the practice, doctors( finally you have recruited more GP's) and staff my only issue is the nurse in room 1, she is always late, i had to wait for 30 min to be seen while she was busy chatting with reception staff.
GP surgery review: the-ruiz-medical-practice
Title: Asthma Review
Rating: 5 out of 5
Visited: April 2022
The nurse made me  good and she very nice she say every thing good and do me how to do the pump old time I made mistake now all easy thank you very happy nurse see me next time
GP surgery review: the-ruiz-medical-practice
Title: Good Practice
Rating: 4 out of 5
Visited: March 2022
I had a diabetic review with the practice nurse and found her to be very helpful and informative she gave me very useful advice about diet and exercise
GP surgery review: the-ruiz-medical-practice
Title: Practice nurse
Rating: 5 out of 5
Visited: March 2022
She's so kind. Very nice review, Very good explanation to understand everything. Thank you so much nurse
GP surgery review: spring-hill-practice
Title: Careful and patient nurse
Rating: 0 out of 5
Visited: July 2023
Checking blood pressure with nurse very careful and patient. Saw doctor and had a chat. Very informative . Felt safe and well cared for by nurse
GP surgery review: spring-hill-practice
Title: Impressive and quality service
Rating: 0 out of 5
Visited: July 2023
AMAZING! Yesterday I had a set of blood tests. The nursing assistant took the blood so quickly and painlessly, I was impressed . Then today I got the results and an informative telephone consultation with a GP from the surgery.  Very impressed by this level of service and the general kindly attitude of those involved.
GP surgery review: spring-hill-practice
Title: Wonderful care
Rating: 0 out of 5
Visited: March 2023
I regularly see my practice nurse for my leg ulcer and also see GP's for various ailments. I am forever grateful to my GP and Practice Nurse for their wonderful care.
GP surgery review: spring-hill-practice
Title: Appointments
Rating: 0 out of 5
Visited: March 2023
Once again contacted the practice, and I have been sent away with the advice to just take some ibuprofen and come back if things get worse.  
I have very heavy job and I don't have the luxury to take time off to pop over multiple times. Believe it or not.  
I don't pretend to have medications from NHS at a lower price.  
Having a prescription for a simple antibiotic to take in case of necessity would have been appreciated.  
Doctors and nurses are very mindful of their lifestyle and rights. It is all over the news. But I don't think they ever take into account the needs of a patience...all in the name of procedures. Very convenient.
GP surgery review: spring-hill-practice
Title: Please keep up the good work
Rating: 0 out of 5
Visited: March 2023
I see my nurse weekly for my leg ulcer. Without his care and attention I would be in difficulty. He has promptly referred me to specialist nurses on time. He is caring and always helpful and involves me in my care. I am very thankful for the care I receive from both GP's and my Nurse.  
Please keep up the good work
GP surgery review: spring-hill-practice
Title: Professional customer service
Rating: 5 out of 5
Visited: November 2022
I attended the Clinic and just want to say, Great staff with a warm welcome experience, I was fortunate to be seen very quick Thankyou
GP surgery review: spring-hill-practice
Title: Amazing receptionist
Rating: 0 out of 5
Visited: October 2022
Today I had attended the clinic, after a very hectic year and some medical worries, and issues and some medical issues not being resolved and delayed sadly, which has resulted in me being frustrated with the NHS - which I love and know is overwhelmed but still disheartening to me with my own care.  
I had attended Spring Hill today and was greeted by the most friendly, softly spoken, caring, attentive and also funny (comedic) receptionist!  
They were extremely efficient and helpful. What a lovely staff member to have  
Thank you !!!
GP surgery review: spring-hill-practice
Title: Looked after me for many years
Rating: 0 out of 5
Visited: October 2022
I wish to thank the reception staff for their devoted service to me and to other patients. Very special thanks to the Doctors who have looked after me for many years past and now. All the members of the Surgery are efficient and caring. I have no complaints to make.
GP surgery review: spring-hill-practice
Title: Exceptional Surgery
Rating: 5 out of 5
Visited: June 2022
Every consultation has been conducted by medical staff with consideration and helpfulness. I have also always received professional advice and the necessary liaison with Hospitals has been efficient.

The helpfulness and efficiency of reception staff is equally commendable.

Exceptional surgery!
GP surgery review: spring-hill-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2022
Well looked after, nice and clean environment and always feel good after every visit. Warm welcome and will recommend friends and family for this practice
GP surgery review: stamford-hill-group-practice
Title: providing a stool specimen for testing
Rating: 0 out of 5
Visited: September 2023
the GP advised my son to take a stool test, the first specimen was given in only to find out after 2 months that it has been lost on the way to the lab. the second specimen has been given in only to find out after 3 weeks that the label with patient details was missing, (knowing that it was in the bag when handing over), wondering how the front desk took it without checking that all is correct. it is now 3 months that we are waiting for a specimen test but with no luck and a incompetent system.
GP surgery review: stamford-hill-group-practice
Title: A secretary who has gone the extra mile
Rating: 0 out of 5
Visited: August 2023
Last week while on holidays, it was 5pm, we noticed that my Daughter with Downs Syndrome doesnt have enough Movical for that night.  
The local chemist was closing at 6pm and told me that if we get a prescription to him beforehand he would give me the meds.  
I called the surgery. The receptionist was extremely kind and understanding. She told me to wait, and asked the Dr on-call to prescribe and send it to the chemist near us on holidays. In 10 mins it was sorted.  
Thanks.  
It was a life saver.  
At the same time, i want to put in a good word for the special Dr, Dr Blumberg. He always goes the extra mile to help us when ever he can. We as a family are very grateful for all of his help for the past 25 years.  
Keep up your great service.
GP surgery review: stamford-hill-group-practice
Title: Being unable to get through on phone
Rating: 0 out of 5
Visited: July 2023
I tried calling at 8:00am to make an appointment for my son and I had to give up after an hour, 45 minutes of which was told I was 1st in the queue.
GP surgery review: stamford-hill-group-practice
Title: 2.15 hours on phone. Still waiting to book appointment
Rating: 2 out of 5
Visited: March 2023
Continuing from my last live review in an attempt to score a doctor's appointment: After more than a 2 hour wait, I'm still #1 in the call queue - and have been for the past  20 minutes. This is my fourth attempt to get a doctor's appointment. A past failed call which just ended with no doctor's appointments available. An attempt to register for online appointment access (Not possible according to a later explanation from reception. The person there said the doctor's perfer to triage their own appointments so it has to be via on the dat phone even if you're looking for a future appointment) The third attempt was at reception, requesting they book my appointment for a future date. That was not possible the person said - refer to the above explanation in brackets, which also precluded booking appointments online).  So, I'm now at 2 hours and 15 minutes of holding on the phone - in hope of an appointment at some point. By the time I actually get an appointment, and then later speak to the doctor it may even exceed three hours! Extraordinary. And from what I hear this is not an exceptional case. A neighbour told me they went to a different practice as they could actually get an appointment, and easily.
GP surgery review: stamford-hill-group-practice
Title: Problematic to book doctor appointments
Rating: 3 out of 5
Visited: March 2023
I'm leaving this review after calling at 8am and still on hold 90 minutes later. 8.05am I was at #5 in the queue. That lasted half an hour. I finally got to #2 after 50 minutes on hold. I've now been at #2 for 40 minutes! Pretty remarkable. I've delayed requesting a doctor's appointment for months due to this system. I've asked to make an appointment in person at reception and been told this is the only option! Despite clearly not working? A neighbour warned me they switched practices due to this problematic system, which appears to date back years. Yet nothing changes? Oh and I'm still on hold as I write this review - still at #2!
GP surgery review: stamford-hill-group-practice
Title: Good Doctors but not available
Rating: 2 out of 5
Visited: December 2022
I have trying for a week already to get an appointment but did not have availability... The Doctors are good but they don't have enough time, it is very frustrating.
GP surgery review: stamford-hill-group-practice
Title: great doctors
Rating: 5 out of 5
Visited: November 2022
.lots of caring considerate doctors . very happy with servicelots of caring considerate doctors . very happy with service
GP surgery review: stamford-hill-group-practice
Title: Hugely Frustrating
Rating: 2 out of 5
Visited: November 2022
I have tried, and failed, for more than two weeks to get an appointment! I’ve been registered here for nearly 8 years and I’ve never encountered this problem before. I know that this is not the case for all surgeries in Hackney as I’ve had to book apps, very recently, for family members who are registered elsewhere and have always managed to successfully book them one.  

There has been absolutely no online ones available (not sure if the practice has switched this option off now though), none at all either on the automated booking and when you try to ring, you can’t get through, with god knows how many people in front of you, and if, you haven’t lost the will to live after hanging on for soooo long, by some miracle, you do get an answer, then you’re told all the appointments have gone! 

I’ve complex medical needs, so need fairly regular appointments, plus I usually deal with the same Dr who knows me, and my conditions well. It’s disheartening when I can’t book an app with them specifically now, something I was always able to do beforehand through Patient Access. If I can’t get an appointment with them and I have to see another Dr, then I have to go through my entire medical history, which isn’t ideal and tiring. 

Having said that, when I have had dealings with the other Drs in the practice, they’ve been really positive experiences. The Drs themselves are very good, some are absolutely brilliant and the reception staff are, when you can talk to them, always very courteous and helpful. 

It really is just the appointment booking system that lets the surgery down. I appreciate that it’s not the surgery staffs fault and I fully understand the pressures the surgery and NHS are under just now, but it’s a hugely frustrating situation that needs to be rectified somehow.
GP surgery review: stamford-hill-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
I've been with this practice for 35 years and seen many changes some of which are good some not so good ..
I have had both my children under this practice and they have always been accommodating if they were ill...
I have numerous health issues and have always been treated well by the doctors in the practice ..
I use the app to book appointments and for prescriptions ..
They have a fantastic specialist diabetes nurse who explains everything in detail so as to understand very informative ...
The Doctors are always polite ,understanding and you are treated with respect ..
The nurses in the practice are the same ..
The only issue is that sometimes the queues on phone can be long but again when I've got through they have tried to accommodate  
A couple of reception staff can come across as rude and abrupt but it is a big practice and I have witnessed the public being argumentative towards the reception staff there only human too people..
They have alot of outside resources in this practice ie physiotherapy, councillors, specialist diabetes nurse ..
I myself would not want to be under another practice ...!!
GP surgery review: stamford-hill-group-practice
Title: Good and consistent care
Rating: 0 out of 5
Visited: October 2022
I continue to receive great care from Stamford Hill Group Practice. I appreciate that my information is shared across the GPs so consultations are meaningful and effective. I feel each GP has taken time to read through notes before hand. A shout out for the reception and admin team who always try to get the help you need even working under such pressure. Times are not kind to the NHS, so I more than appreciate what good and consistent care this practice is able to deliver. Thank you.
GP surgery review: the-surgery-(cranwich-road)
Title: Outstanding experience
Rating: 0 out of 5
Visited: December 2023
I am profoundly impressed by the novel intervention to meet the medical needs of those 65 years of age and over with three long-term health issues.  
This modern approach towards patient care ensures that this patient group are not neglected. Moreover, it helps to prevent hospitalisation while ensuring mobility, quality of life and motivates appropriate life changes to adequately meet oncoming challenges ahead of time.  
It promotes forward planning, joining appropriate support groups, promotes sport activities promoting improved health, inner-well-being and mindfulness.  
Our surgery is second to none!
GP surgery review: the-surgery-(cranwich-road)
Title: Pain in my back 3 months getting worse
Rating: 0 out of 5
Visited: December 2023
Urine test. Dr days prob kidney infection. She felt my abdomen. Sent if sample. Ordered a scan
Dr very pleasant. Patient and thorough.
GP surgery review: the-surgery-(cranwich-road)
Title: Awful Service
Rating: 1 out of 5
Visited: November 2023
Extremely awful service. The gps left at 3:30 on a Thursday, no one can answer. It was an emergency, out of hours surgery referred me to an appointment. On Friday, there was some It issue. The staff would refuse to connect me to a Gp, I got verbal second hand advice that was incomprehensible at the end, and was told the Gp had left for the day. I am left with no answers and in a panic.
GP surgery review: the-surgery-(cranwich-road)
Title: Respectful and very helpful
Rating: 0 out of 5
Visited: September 2023
I had an appointment for blood tests  
I must say all the staff, reception and the doctor were very respectful and very helpful
GP surgery review: the-surgery-(cranwich-road)
Title: Excited and Elated.
Rating: 0 out of 5
Visited: September 2023
It's an understatement to say it's top notch. Excellent approach from the reception to the nurse that attended to me. Its consultation with a human face. Excited and Elated.
GP surgery review: the-surgery-(cranwich-road)
Title: Extremely good care
Rating: 0 out of 5
Visited: August 2023
I saw a lovely women at the surgery. She showed extremely good care and was amazing at taking blood tests..
GP surgery review: the-surgery-(cranwich-road)
Title: very good care
Rating: 0 out of 5
Visited: August 2023
I wanted to see a Doctor but afterwards I was seen by a technician and I was not disappointed, the care was very good.
GP surgery review: the-surgery-(cranwich-road)
Title: A good surgery with caring and competent staff.
Rating: 0 out of 5
Visited: August 2023
I have recently been communicating mainly with the pharmacist who is very attentive and caring about my medication and ensuring that blood tests for two current complaints are monitored regularly and addressed with proper medication.  
My GP has also referred me to the Homerton Hospital for a different ongoing complaint and I am now under the care of the Homerton/UCLH and await initially for a telephone appointment with UCLH, to be followed by specialised treatment.  
A good surgery with caring and competent staff.
GP surgery review: the-surgery-(cranwich-road)
Title: Surgery being proactive rather than reactive
Rating: 0 out of 5
Visited: August 2023
The pharmacist called me and suggested that there might now be a newer and better form of medication for my condition. She booked me in for a blood test in order to check it out.  
At the blood test appointment the nurse said I should be having a full review so she took further samples and booked me in for a review for when the results of the tests come in
GP surgery review: the-surgery-(cranwich-road)
Title: Excellency of service
Rating: 0 out of 5
Visited: August 2023
Cranwich surgery is the best GP I have ever used in London. I have nothing but great respect and admiration for all who work here. The presentation of the facility is impeccable and the service is sublime. Their doors are always open and welcoming. It is always a pleasure to attend. The nurses are just great and exuberantly professional. Testament of a vigorous management tailored to patient satisfaction. The standards are far beyond expectation.
GP surgery review: abbey-road-medical-practice
Title: Horrid practice
Rating: 1 out of 5
Visited: November 2023
Problem is an impossible team of GPs and very badly managed practice. They have over complicated the process of triage appointment prescriptions etc.   results for tests and X-rays are never conveyed to patients.   I would not recommend this practice and hope to register elsewhere
GP surgery review: abbey-road-medical-practice
Title: Very happy
Rating: 5 out of 5
Visited: March 2023
I would like to thank the Doctor i had. He took the time to explain a medication that the hospital had prescribed and I was worry about it affecting my child through breastfeeding.He took the time to send me information via text to give me peace of mind.Very patient even though I was very worried. The Doctors and receptionist team are wonderful. Abbey Road is one of the few good things in Newham. I also like how organised it is run. My daughter (Baby) has received the same level of care. Thank you!!!
GP surgery review: abbey-road-medical-practice
Title: More useless service
Rating: 1 out of 5
Visited: September 2022
Phoned the surgery to ask for a telephone consultation, was told this was not possible as there were no doctors available !! All I wanted was a repeat prescription on some antibiotics, something I have done over the phone before with no problem, instead I was given an appointment at glen Rd  surgery at 19.30, while I was on the bus at 19.10 I received a text saying I was to expect a phone call from a doctor between 18.30 -21.30, doctor rang me while I was still on the bus, I explained what was happening and I was not going to discuss my medical issues on a bus, so he hung up, when I got to Glen Rd the receptionist told me she had no idea why I was there as there were no doctors available and I had a telephone consultation booked, after explaining the farce I had been subjected to, she kindly put me back on the list and I received a phone call from the doctor within 10 min, he prescribed the antibiotics I needed all in a 5 min phone call .
None of this is the fault of the Glen Rd surgery or the out of hrs doctor but once again the fault of the utterly useless reception staff at Abbey road, who on top of being totally unable to carry out there job are incredibly rude and unhelpful.
GP surgery review: abbey-road-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
The Doctor answered my questions that I had with patience. I left feeling confident that my health was in good hands. I have a understanding now.
GP surgery review: abbey-road-medical-practice
Title: Terrible service
Rating: 1 out of 5
Visited: July 2022
I am currently off sick with stress and needed an extension to my certificate which expired on 27/7 I filled in the online consultation form on 22/7 as there is absolutely no chance of actually seeing/speaking to a doctor, was told to ring in 3 working days , rang back on the 27th being the 3rd working day, was told my certificate would not be ready untill the next day as the doctor could not write a new one until the old one had expired which is nonsense as they knew when it expired, rang back the next day and was told it was not ready as the doctor only did admin in the afternoon, rang again  the next day and again it was not ready, was told it was passed to the doctor and would be ready the next day, guess what happened next ? Rang back the next day and it was still not done, all this time I am being harassed by my work to provide a certificate which is just making my stress worse, so I now have to wait until Monday 11 days after my initial request and hope it will be done but I have no confidence it will be and am left worrying over the whole weekend, absolutely appalling service for such a simple and predictable request.
GP surgery review: abbey-road-medical-practice
Title: Very bad service
Rating: 1 out of 5
Visited: May 2022
Receptionist service very bad , I called to cancel an appointment and I had to wait 49 min to be connected to someone and still I didn’t, I was so nervous that I couldn’t wait more I have a job also and used all my lunch break to try to cancel an app