janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hastings-old-town-surgery
Title: No interaction with Dr
Rating: 1 out of 5
Visited: December 2022
After a long wait, the receptionist answered.  I need some medication to help me get through an MRI scan.  I had to relay my medical history with cancer, which the receptionist relayed via a keyboard to the doctor.  He was adamant that I could not have any medication, even though previously doctors had prescribed meds for me.  After 20 minutes of my time, the receptionist time and presumably the doctors time relaying back and forth I finally got something.  But why could I not speak to the doctor directly!  This nonsense is insane.  Patients need to speak to a doctor.  Worrying that my cancer has returned, yet again, is enough of a worry without having to plead for medication via a receptionist.  What is the NHS coming too?  Doctors are paid by the NHS to see patients, not to have their receptionist (who I believe have no medical training) to do triage for them!  The receptionist truly did her best, and I cannot fault her, but I am incensed that the doctor could not be bothered to speak with me directly.
GP surgery review: hastings-old-town-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: December 2022
The service I have received from this GP practice has been incredible. I have seen two doctors regarding an ongoing medical problem and both have gone above and beyond to help me. The receptionists I have spoken to each time I have called, or been called, have been truly lovely. I honestly can't thank the staff here enough for their help
GP surgery review: hastings-old-town-surgery
Title: Hopeless, avoid if possible
Rating: 1 out of 5
Visited: December 2022
Being trying to get an appointment/ referral since 21/12 for an asylum seeker with a highly contagious skin condition. Have not yet been able to book even a return phone call let alone an appointment with anyone at all despite people within the practice offering exceptional help as it was supposed to be. All the efforts have amounted to nothing. 
I have called around 8 times endured long call waits and been to the surgery maybe 5 times in person during the Christmas and new year period.
Still Nothing!! So frustrated!!!
Even had Dermatolgy at St leonards medical practice request the referral from the other end. Made no difference. Dematology had told me to bring the patient in as soon as he arrived with me. 
Old town surgery is like a stone wall of belligerence, denying people access to medical care that could save other people getting infected.
At a total loss as to how incompetent and unresponsive the practice is.

A total embarrassment to the NHS
GP surgery review: hastings-old-town-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2022
This is an excellent surgery--with efficient, dedicated receptionists, and great doctors, who really listen. I cannot recommend it highly enough. I am consistently happy with my treatment. The doctors are fantastic.
GP surgery review: hastings-old-town-surgery
Title: Hastings Old Town Surgery
Rating: 0 out of 5
Visited: November 2022
I called the surgery in the morning. I was first in the queue (even though it took ages for them to answer!) and was told there would be no triage, just appts. Happy with this, I explained my issue. The receptionist took down details and offered an appt at another surgery. I explained that I couldn’t make that time, as I had another appt elsewhere, could I get an afternoon one. Was told basically no, the system doesn’t allow future appts for later in the day, it’s first come first served on the system, so I either take it or don’t see a doctor.  
Honestly, I think this kind of service is just horrific. In my view, this surgery is beyond incompetent now - they have no patient care anymore, the phone system is awful and long winded, you are lucky if you get a receptionist who will actually listen, and the triage system is a joke.  
In my opinion, the owner, shareholders & GPs at this surgery need to take a long hard look at the feedback they are receiving and do the right thing. Change the system and get back to actual patient care!
GP surgery review: hastings-old-town-surgery
Title: Incompetent receptionist
Rating: 1 out of 5
Visited: October 2022
I called for help on an allergic reaction to an anti biotic prescribed for an infection. The receptionist was rude, obstructive, and extremely unhelpful to say the least . The dr holds my notes of which I have been a patient for over 30 years , whereas I totally understand how busy surgeries are, I would expect a competent receptionist to advise in a warm and helpful manner not obstructive as my experience was today . They are not doctors. To be told phones close at 1 yet you’ve been on the phone for half an hour waiting so during the conversation it turns 1 and the receptionist in an abrupt manner tells you your too late call back tomorrow , is an absolute joke !! I have so much praise for health care professionals and their staff but on this occasion it has left me with a bitter taste. Please train the staff in customer service and politeness as this costs nothing . Thank you
GP surgery review: high-glades-medical-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: March 2023
I had reason to contact high glades medical surgery this morning. From my initial contact with surgery I was phoned by the triage nurse practitioner who quickly assessed my issue and felt I needed a face to face consultation. The nurse asked if I could attend within a short time period as she could see me before her next appointment. I attended and was seen straight away and given a prescription to collect. I had my prescription within two hours from my initial phone call. This level of service was fantastic and shows how this surgery go above and beyond for their patients. From the reception team to the nurse I saw were excellent and have a real can do attitude towards there roles!! Brilliant service all round
GP surgery review: high-glades-medical-centre
Title: Useless service
Rating: 1 out of 5
Visited: March 2023
Disgusting service wait in all day for a call not even from a dr from a physiotherapist didn’t receive the call so when I called the next day the receptionist more or less called me a liar coz the appointment was face to face I didn’t even have a time for that so called appointment so what does the receptionist do books another call for phone appointment not face to face I suggest you listen to your recorded calls as there was no face to face appointment made by your very rude receptionist & I’m not a liar
GP surgery review: high-glades-medical-centre
Title: Not a very good system
Rating: 2 out of 5
Visited: March 2023
I needed an appointment call with the Dr today to discuss recent blood and other tests so started a phone call at 08.30am was in a qué for over an hour before I had to try later which I did do and only qued for 20 mins but all appointments were gone. Clearly the system isn't working and why cant I book a call online for these sort of things. Maybe have options for people when there calling like option 1 for appointments option 2 for results etc to sort out waiting times. Being on the phone for sometimes an hour or more is crazy. The staff are generally sorry and the lady I spoke with today seemed to want to help but she couldn't.
GP surgery review: high-glades-medical-centre
Title: Too long to approve medication
Rating: 2 out of 5
Visited: October 2022
Like many elderly patients, I use Pharmacy2U and have my medication delivered by post.  My prescription was forwarded to High Glades for a week ago and it is still waiting for approval.  Patients are discouraged from ordering repeat prescriptions early but I am now in a position where if the medication is delayed in the post, I will run out.  How can it take more than a week to approve a prescription for medication which was first prescribed year's ago?
GP surgery review: high-glades-medical-centre
Title: Lovely receptionists
Rating: 5 out of 5
Visited: October 2022
I have had to ring High Glades on a few occasions and have found the reception staff helpful, polite and extremely accommodating, as much as they could be. I am always addressed as Mrs ... which, to me, is very professional. They listen carefully to my requests and allow me to explain my health needs. Thank you so much for all your hard work under very difficult circumstances.
GP surgery review: high-glades-medical-centre
Title: Helpful Receptionist
Rating: 5 out of 5
Visited: October 2022
I rang today for a few issues and was quite nervous, the lady who dealt with me was kind and so helpful and made me feel so much better. Thank you Flowers xx
GP surgery review: high-glades-medical-centre
Title: Good service
Rating: 5 out of 5
Visited: June 2022
As I use Lloyd's pharmacy to obtain both my sons and my own medication, the odd mishap has happenned.

Yet once raised with the surgery and especially the primary care meds team, the correct meds were dispensed very quickly.

I have to say both the responses and the service of the team were fantastic and a breath of fresh air for a Dr's surgery.

Hats off to the team and thank you.
GP surgery review: high-glades-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: June 2022
Good practice but I don't know why but when me and my wife call reception for a phone call consultation with a GP the GP phone calls never reach us and when we phone reception again to say we haven't received a call from the doctor the receptionist says they have tried ringing us and we didn't get an answer both of our phones are in full working order!We asked receptionist to ring us once to see if it worked and they were able to phone us but once its time for the GP to phone us they cannot get through to us and there is no history of the phone call on our mobile phones please help as is very frustrating as I can always see on nhs app that GP has tried to phone us but can never get through to us?
GP surgery review: high-glades-medical-centre
Title: Thorough and responsive
Rating: 4 out of 5
Visited: May 2022
Quick call back from doctor in response to my concerns. Comprehensive set of blood tests undertaken, with prompt review and advice given over the phone.
GP surgery review: high-glades-medical-centre
Title: The medical practice needs help & lots of it.
Rating: 3 out of 5
Visited: May 2022
They try and do more work than they're capable of delivering. They have bitten off more than they can chew. Despite walking into the clinic and having the Patient Access app the only way you can get an appointment is by queuing for an unacceptable duration on the phone. 

When you do get a call back, you don't have a specific time slot, so it's all very hit and miss. Often a miss. I've not had a face to face for 3 years now despite several serious conditions. Heaven help you if you're impatient and don't suffer fools gladly because you won't get to see a doctor. Only divine intervention will help. 

It feels like you're on a conveyor belt to be processed and you're treated like a piece of meat about to come to the end of the line. You end up wishing it was, so you don't have to stand for their nonsense any longer.


When you're made to feel like a nuisance, it's hard to have any empathy with the receptionists. The place is newish and either hasn't found its feet yet or is failing to provide the service to all the community. If it was in the private sector, it would go bust. I don't feel that they care for 'their'/the patients. I don’t feel cared for. Only something to be processed. I know the staff are humans, overworked and underfunded. Doesn't help me though.
GP surgery review: priory-road-surgery
Title: Terrible services
Rating: 2 out of 5
Visited: January 2024
Rung up the surgery on Thursday 4th January about my son and his asthma pump. I got told he was put on the call list for the next day. Friday evening comes and I haven't got a phone call.
So I ring the surgery on Monday 8th January and get told he is on the call for that day. I get no phone call. I ring up today (Tuesday 9th January) and ask what is going. I get told that they tried to ring me yesterday but there was no answer. My phone was on loud and I was keeping an eye on it all day. So they put me on the call list for today and still have no phone call.
I'm disgusted by this as my son is 15 months old and needs help.
GP surgery review: priory-road-surgery
Title: Lack of Courtesy : Receptionist
Rating: 4 out of 5
Visited: September 2023
27/09/2023 : I phoned the surgery this morning at 8.33. Call was answered by an extremely uncaring receptionist taking calls today , total lack of common courtesy 
Her reply : Name, Date of Birth, Problem 
She was probably reading from a template but with no regard or care for me the patient 


 Lack of Telephone manner and attitude I explained to  the Receptionist my reason for calling …(was obvious that a telephone call would not be useful )
Her Reply ; telephone call from doctor, I explained that the doctor has to be able to ‘see’ and assess my problem 
Silence from Receptionist….3.45 ? 
I asked her what  did that mean ? 
She then ‘had’ to communicate with me that appointment with Dr at 3.45 pm
I thanked her for her time and ‘courtesy’ ( or probably lack of ) did not say that to her as I am respectful 
I myself have been a senior Cardiothoracic health professional and educator at an NHS tertiary centre of excellence  hospital trust 
I am appalled at the manner that this receptionist communicated with me today 

•Good communication is needed
•Caring approach   
•Treating patients with empathy 
• Showing Respect for Patients 

Recommendations: 
• Telephone manner to deal with calls 
• Common basic courtesy 
• Respect : same as I gave to the receptionist on my call ( Good Morning!) 
• Better communication skills to be able to communicate effectively without rudeness and disrespect and disregard to patients who may be experiencing illnesses , some terminal 

 The  majority of medical staff at this surgery are always polite and respectful as well as treat patients with empathy and care and compassion and courtesy ( the 3 C’s) needed snd recommended by the CQC 

I hope that the Practice Manager and Medical Director will be able to provide training to the receptionists ( Front of the house ) 
As I can see from Reviews that this area is the worst for this very good medical surgery
GP surgery review: sedlescombe-house
Title: Great GP, awful and rude receptionists
Rating: 1 out of 5
Visited: March 2023
I have been a patient at this surgery for over 30 years. The GP is great and always very understanding and helpful. Unfortunately the reception team let this surgery down massively, they are incredibly rude, unhelpful and unkind. Trying to get an appointment here is like trying to get blood from a stone! They are so unhelpful on the phone and just say to call at 830am, I have tried calling at this time for many days in a row and can never get through, by the time I get through I have missed all of the appointments. The way I see it is that they are refusing me any medical care because they are not helping me to book an appointment, they say that there is nothing they can do. Avoid this surgery at all costs.
GP surgery review: south-saxon-house-surgery
Title: Best practice at the best practice
Rating: 5 out of 5
Visited: May 2023
We have found that everyone at this practice is professional , friendly and efficient .  From answering the phone and making appointments to making referrals and tests. To contacting us to see how we had got on at a hospital appointment the previous day. We couldn’t ask for more. Thank you everyone .
GP surgery review: south-saxon-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
All were very friendly and helpful. I especially loved how the Dr really took her time to explain my condition and the treatment option available. I had great visits every time. Doctor's kindness and demeanor and the Nurse practitioner was very approachable has really put me at ease so I highly recommend this clinic.
GP surgery review: south-saxon-house-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: April 2022
I would like to say a big thank you to the Practise Health Care Assistant for the kind and caring way she dealt with my wife and I when attending the surgery for routine blood tests yesterday. She greeted us with a warm and friendly smile which immediately put us at ease. Throughout the whole process she was highly efficient and totally professional. As we were leaving the Doctor saw us in the corridor and took the trouble to come out and speak to us saying it was nice to see us both, which made our day. 
Finally I have to say that when contacting the Practise we are always treated with care, respect and dignity. Thanks to all concerned.
GP surgery review: the-station-practice
Title: flu jab
Rating: 5 out of 5
Visited: October 2023
When visiting level 3 for a flu jab today the 2 ladies that were there co-ordinating it  were lovely and bubbly. They made you feel at ease. Had a laugh and joke with you. This was lovely to see. They were both very professional at the same time.
GP surgery review: the-station-practice
Title: Brilliant staff
Rating: 4 out of 5
Visited: October 2023
It isn’t always the fastest surgery by the nurses, receptionists and doctors are fantastic at helping you and have a very gentle bedside manner
GP surgery review: the-station-practice
Title: Flu Clinic
Rating: 4 out of 5
Visited: October 2023
I was away for my original slot for the flu clinic but the practice sent me reminders on alternative dates. I went today and was in and out within minutes. Very efficient service from reception to treatment from all involved.
GP surgery review: the-station-practice
Title: Good service
Rating: 5 out of 5
Visited: October 2023
We came in for our flu jabs on 7th October 2023 ...although we came in early at 9 o'clock the queues were horrendous......but the staff had it all under control and we were out by 10 o'clock....everyone was kind and patient and the bonus was I got my covid jab done downstairs too.    Couldn't fault the service.
GP surgery review: the-station-practice
Title: Flu clinic!
Rating: 4 out of 5
Visited: October 2023
As usual, depends on demand on the day, however, this year the second flu clinic worked very well. It was a better approach to funnel the queue to the treatment rooms rather than set up in the main reception as last year. Thanks for your help!
GP surgery review: the-station-practice
Title: Efficient flu. Clinic
Rating: 5 out of 5
Visited: October 2023
Flu clinic well organised and prompt starting
Confirmation of my details took seconds 
Staff friendly and welcoming
GP surgery review: the-station-practice
Title: good practice
Rating: 5 out of 5
Visited: October 2023
as usual flu jab. medication and care was very good well done. staff caring and very professional. we have been with this practice for years and hopefully will remain so. thank you.
GP surgery review: the-station-practice
Title: Always friendly and helpful
Rating: 5 out of 5
Visited: October 2023
Good experience at flu clinic long queue and really need intermittent chairs placed as so many elderly etc were struggling standing for a long time in queue but helpful friendly smiley staff
GP surgery review: the-station-practice
Title: Well organised vaccination programme.
Rating: 4 out of 5
Visited: October 2023
Invited in by text message for a seasonal flu vaccine. An open-door morning event, with two polite and efficient nurses working simultaneously.
In and out within 7mins, despite the eight others queuing to the front. Thank you everyone.
GP surgery review: the-station-practice
Title: Flu clinic
Rating: 3 out of 5
Visited: October 2023
The flu clinic is always super efficient, from initial text to waiting time, in and out within about two minutes
GP surgery review: dolphins-practice
Title: Horrible staff and reception
Rating: 1 out of 5
Visited: September 2023
Useless is the least i could say. Called with pain in my ear and wanted to be seen by my gp as also suggested by my local chemist because the only thing my chemist would be able to give me is ear wax drops and they are concerned that there might be infection. I called on monday morning and explained everything and all that the so called trained receptionist did is to book me a phone call appointment for wednsday? I really wonder why these people are still employed and live on out taxes. Should be a coice of if a person wants to go for priveate healthcare then no money whould be taken of their salary for these usless gp's. Anyway if a person needs to be seen by a doctor everyone goes to the er even if it is not necessary because of the lack of care given by gp practices. An Dolphins are the worst!
GP surgery review: dolphins-practice
Title: Great Group GP Practice
Rating: 5 out of 5
Visited: April 2023
I recently entered my 10th decade, and have been a patient of this practice for many, of those decades.

Yesterday I was recalled for an annual review of a medical condition, and received exceptionally caring and professional treatment from a practice nurse, which was completely typical of the care that I routinely receive from my usual doctor, doctor colleagues, nurses, healthcare assistants, paramedics, and reception team.

I am extremely happy and grateful that the Dolphins practice is my GP practice.
GP surgery review: dolphins-practice
Title: actioning urgent prescription
Rating: 2 out of 5
Visited: August 2022
I’m very disappoint with the service I have received today..

I contacted the surgery at 14.00hrs to enquire if my son prescription for desmopresin had been authorised, I was informed it was still with my sons gp but would be directed to another Doctor to be approved as my son will be a way for a week at pgl camp starting saturday 13th august, I called again at 16.00hrs to enquire on progress but it hadn’t been action by the doctor, the receptionist informed me they would call me when it had been approved by the doctor. At 18.00hrs I had received no call, so I’ve called the surgery and just get an answer machine informing me the surgery is closed and no one picking up as per the hours advised on the web-site (lines open from 8.30 – 6.30)
GP surgery review: dolphins-practice
Title: Awful
Rating: 1 out of 5
Visited: February 2022
Do not answer the phone tried calling 5 times and it disconnected each time it’s a basic thing to get your phone answered. 
Please sort it out
GP surgery review: newtons-practice
Title: Best Practice I've Ever Used
Rating: 5 out of 5
Visited: June 2023
Every single experience I've had going to this practice has been overwhelmingly positive. All the members of staff are kind and cheerful and explain things clearly without coming off as patronising. Visiting this practice has made me comfortable enough to book appointments for multiple ongoing issues that I had neglected for years due to anxiety about visiting the doctors.
GP surgery review: newtons-practice
Title: Very caring practice
Rating: 5 out of 5
Visited: April 2023
Feel so very fortunate to have such a fantastic practice.  Very caring staff, always happy to support and reassure.  Thorough with following up too.  Thank you very much.
GP surgery review: newtons-practice
Title: Fantastic patient care
Rating: 5 out of 5
Visited: January 2023
The staff at this practice from the point of contact in reception to the medical staff are exceptional. They provide great care in a flexible way despite all the pressures they face. Can't thank them enough.
GP surgery review: cuckfield-medical-centre
Title: Return to top form
Rating: 5 out of 5
Visited: November 2022
Having gone through quite a difficult couple of years when it was very difficult to even talk to a GP,  let alone see one,my recent experiences have been extremely good.I have had face to face meetings with three different GP's over the past month, each of whom have been marvellous. They listened, clearly cared and gave me wholly constructive advice. I could not have asked for better treatment. So, full marks and thank you.