janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: woodlands-family-practice
Title: Extremely Poor Patients Delivery Services
Rating: 1 out of 5
Visited: November 2022
I was kept waiting on the phone for over 40 minutes on Friday December 2nd 2022 just before noon before someone answered my call just to book for a GP call back. Having explained to the receptionist that I had just had a procedures done some few days ago, and I am going through an excruciating pain, I needed a doctor to prescribe some pain tablets to relieved the pain. She told me that a doctor would call back later that day. But unfortunately, no doctor call back. I only just received a text message on Monday December 5th 2022 (two days later) that a doctor would call me on the 8th December 2022. This is clearly not a very good patients service. I believe priority should be given to the elderly and sick rather than simply ignoring them. I need not have to go through such devastating pain for that long. Why should patients need to wait for over 40 minutes for their calls to be answered. I believe there is serious lack of co-ordination between the reception staffs and those dealing with answering patients calls to book for GP call back. Sadly, that is the way things have always been at Woodlands Family Practice but urgent attention should be focus on the flaws to help patients much more.
GP surgery review: woodlands-family-practice
Title: Discusting
Rating: 1 out of 5
Visited: October 2022
I have been out of hospital for just over a week after an operation for appendix and I am still in some pain i rang the hospital who told me that I was to contact my GP I rang this morning to make some kind of consultation explaining that i am 82 and in pain and what the hospital had told me what to do the receptionist took down everything she was told (so she said) and would forward it to a doctor I received a text telling me that my call back will be on the 4th of November what a joke my wife and I have been with this surgery for 19 years and always been very happy but these days the surgery has gone to pot are the receptionists portraying our requests properly or is it because the doctors are having a lovely cushy time getting paid for absolutely nothing because it certainly seems that they couldn't give a dam and I feel very sorry for Doctor Naveen who built this practice with so much care and too see it go down the pan like it is as the way the surgery is acting is putting more pressure on the NHS 
When they can do more to help their patients by doing more face to face consultations to say that I am so angry and disgusted and disappointed is an understatement and something needs to be done here's hoping someone comes up with some solution
GP surgery review: oakfield-health-centre,-practice-2
Title: Bad repeat prescription service
Rating: 2 out of 5
Visited: December 2023
I ordered one medicine after a long time as I stopped using regularly,
When I ordered again it was rejected without any reason given.
Still not ready to approve the medicine.pre dating as issued until February 2024.
One week on still struggling to get the medication approved.
GP surgery review: oakfield-health-centre,-practice-2
Title: Good practice
Rating: 4 out of 5
Visited: November 2023
Great in  consultation with medical staff but only problems in getting medications updated  when required  otherwise they are excellent
GP surgery review: oakfield-health-centre,-practice-2
Title: Going downhill
Rating: 3 out of 5
Visited: December 2022
Oakfield practise windsor road is going downhill staff are rude with a chip on there shoulder and think they are doing you a favour by getting you an appointment or call back .
The telephone system is not very good if it tells you to hangup and they will ring you back do not do it stay on the line .
Over 3 days now trying to get an appointment on the phone as soon as they open at 8am and still no luck.
The staff they employ havent a clue whats going on and seem to think they are doing people favours rather than getting on with there job.
GP surgery review: oakfield-health-centre,-practice-2
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
Receptionist are all polite & try to accommodate a time that suits you . I saw a very helpful doctor who took time to ask me how things were going & listened to everything I said .  The surgery is always clean & welcoming . These doctors have been offering face to face appointments since January I don't think many other have . I have no hesitation in recommending this surgery .
GP surgery review: springhead-health
Title: Great concern
Rating: 2 out of 5
Visited: December 2023
Really concerned for my brother yesterday who is housebound after collapsing at home on 1st December and nearly dying due to a bleed; he ended up on a ventilator in ITU.  His feet remain extremely oedematous.  He needs more medication and cannot get it.  Was told by a Receptionist he cannot have any help and has to have an appointment to get a fit note.  Why???  There are other ways of getting these.  I know as I work as an ANP in a GP surgery.  In addition, with regard to medication and given we have all the bank holidays coming up, the medication could be brought to the surgery by one of us for a GP to see as they have issued new medication at the hospital and changed the doses of others.  It's not his fault they had a bed crisis and discharged him too soon and very quickly due to this and did not give him his discharge letter a few days ago; nor have they yet sent it.  If he is left without the medication I will put in a forma complaint.  I think the Receptionist could be more helpful rather than just says he can't have any help.  I also tried to call; I was number 13 in the queue for 45 minutes.
I hope you will take note of this. Where I work we do not just tell people they cannot have any help so do the Receptionists need some further training?  That is not good.  He told me the Receptionist just said 'We can't help you; you have to get the discharge letter from the hospital and you have an appointment to get a fit note.'  He is very unwell still so this is not acceptable and yes, I am very concerned about this.  It's not good on top of the Christmas bank holidays.  He cannot get to you at the moment either as he is just about able to mobilise in the house and had to have physiotherapy to do this.
I would like to know why your Receptionists are not a little more helpful and understanding.
GP surgery review: springhead-health
Title: Telephone no response
Rating: 3 out of 5
Visited: November 2023
They tell you to ring at 8am to make a appointment for 25minutes all I got was a engaged tone finally I got a ringtone and the automated person said I was number 21 in the queue after 30minutes I had got to number 3 then the phone started to ring and ring and finally nothing one hole hour wasted.and still no appointment.i rate this as very poor.
GP surgery review: springhead-health
Title: Impossible to access
Rating: 1 out of 5
Visited: November 2023
Econsult has destroyed this practice. You can now only submit an econsult between 8am-10am Monday-Friday. God help the rest of us they work of have jobs and cannot be available at this very specific time to fill in a very lengthy form. It actually makes healthcare inaccessible. Why can econsult not be available 24/7? I understand the practice will not be open 24/7 but surely when they get in for the morning they can pick up what has been sent? Then those of us with commitments and jobs can send one in at our leisure and be seen in good time. The last time I finally managed to send an econsit I just got told I’ll get a call back on a date. No time indication whatever. So naturally when I was at work and missed the call I got struck off as ‘did not answer’ and I am now forced to start the whole process over again. This has been going on since June. It really shouldn’t be this hard to ask for an appointment.
GP surgery review: springhead-health
Title: Incompetent GP
Rating: 1 out of 5
Visited: October 2023
The reception staff are not allow to give the appointment for anyone. staff just play with us like as a Football. just give the suggestion only take your children in emergence or Pharmacy. They do not have an appointment for next one month for my 3 Children all of them have fungus in head and Every day I make a call in morning 08:00 O'clock Monday to Friday. after one hour wait no appointment we have no doctors....sorry. So basically, we have no access to your GP. No way of booking an appointment at all. She said' "change your surgery if you are not happy" and on insisting she just said - "we can not help you". They would not give me any cancellations even in emergencies.
I don't no why this type of Incompetent GP why NHS keep it.
GP surgery review: springhead-health
Title: Possibly the worst practice in Kent
Rating: 1 out of 5
Visited: October 2023
Extremely difficult to get appointments over the phone.
I have used eConsult and if you are work when they call or in the bathroom and miss the call they don't try again and just cancel the whole process and you have to start again.  You have to wait days or weeks for a telephone call from a gp when using econsult. They often can't diagnose over the phone and you have to book another appointment to see the gp face to face, leaving you in pain for weeks.  If you say your symptoms are even mildly problematic in the eConsult they direct you to a&e. 

After finally being able to get through on the phone and getting an appointment I was 12 minutes late to an appointment due to traffic from an accident and the appointment was cancelled.  Usually you would be waiting at least 20 minutes as the GPs are always running late, but if your late even once for circumstances outside of your control they cancel your appointment.
GP surgery review: springhead-health
Title: Really good experience
Rating: 5 out of 5
Visited: October 2023
I agree with some of the positive reviews.
Service used to be really bad, but in the last year major changes for the better.
Appointments easier, not perfect but everyone knows there is extreme pressure on the NHS.
Doctor even phoned to check my cancer treatment with the hospital was going ok.
In this day and age this is a good practice.
GP surgery review: springhead-health
Title: Impossible to see a dr - pointless place
Rating: 1 out of 5
Visited: October 2023
Can’t get through on the phone.  Go in person, get turned away!  What a wonderful service.  What are you meant to do??????
GP surgery review: springhead-health
Title: What an improvement
Rating: 5 out of 5
Visited: August 2023
I was unhappy with being unable to make appointments or get advice from this practice but, recently, the practice has gone from strength to strength; the staff are friendlier, appointments are easier to create and doctors are more ready to return calls and appease concerns.  Excellent effort, keep it up.
GP surgery review: springhead-health
Title: Very helpful
Rating: 3 out of 5
Visited: July 2023
I had an urgent letter I needed for my Son, I spoke with the helpful receptionist who put me down for a call back, the doctor called 10 minutes later, within 30 minutes my letter had been typed up and ready for collection. Amazing service. Thank you.
GP surgery review: springhead-health
Title: this gp surgery has improved massively
Rating: 5 out of 5
Visited: July 2023
gone are the old days of no appointments this surgery has made massive improvements over the last year or so  staff are friendly and helpful keep up the good work!  and most of all thankyou
GP surgery review: the-shrubbery-surgery
Title: Extremely rude and unhelpful office staff
Rating: 1 out of 5
Visited: October 2023
I require daily ADHD medication, there has been news of an upcoming shortage of my medication and therefore I have put in a prescription request for more than normal so that I don't run out. I have called today and been told that my additional emails have been ignored because they could see I wasn't actually due, the receptionist went on to say they do not reply to emails. I pointed out they have a phone and a courtesy call to let me know would have been nice so I can sort something else out. But no they told me 'we assumed you would know why it was prescribed'. Been registered here for 5 years and lets just say I'm glad I don't have to go to the doctors often.
GP surgery review: the-shrubbery-surgery
Title: Rude, Patronising Reception Staff
Rating: 1 out of 5
Visited: October 2023
I've been attending this GP surgery my whole life and the receptionists remain to be the only negative about any of my experiences there.
GP surgery review: the-shrubbery-surgery
Title: Very helpful , supportive and efficient
Rating: 5 out of 5
Visited: June 2023
I have been registered with this surgery for 60 years !! However for obvious reasons I have more interaction now than in my younger days. I find the prescription team to be 100% responsive and proactive in involving a pharmacist if necessary. I have found the reception staff to be courteous and helpful and GP return calls prompt and effective. I feel that with all the criticism of the GP/Practice service that I wanted to say a big thankyou to all the staff at the Shrubbery who throughout and to this day care for us so well.  I am very aware that there are many problems in other practices but not The Shrubbery - I see they are accepting new patients and for those of you looking for the confidence that you need from your practice I suggest that you move to this one.
GP surgery review: the-shrubbery-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: October 2022
I have been a patient of the shrubbery for over 20years l can honestly say l have never had any problems with this service. Last week l was very I’ll and we rang the surgery and then an adviser rang me straight back to refer me to the dr who rang me within a sort time who diagnosed my problem and arranged for a prescription to be sent to my local pharmacy. Later that morning l was rang by the nurse to check that my prescription was thru and told me what was wrong with me . On Tuesday the following week the dr rang me to see how l was and if I needed any more tablets .l can honestly say that every member of staff l spoke to was very polite and professional. That you to every member of staff at the shrubbery
GP surgery review: the-shrubbery-surgery
Title: Rude receptionist
Rating: 1 out of 5
Visited: May 2022
Unhelpful and unfriendly receptionist, felt like I wasn't welcome there. Staircase crippling on my arthritis, no offer of being seen downstairs. Waiting room old fashioned.
GP surgery review: the-shrubbery-surgery
Title: Bad service
Rating: 1 out of 5
Visited: May 2022
Due to it being virtually impossible to get an appointment or a callback with a Dr even when you do eventually get through on the phone, I decided to try the EConsult. The automated reply said I'd be called by the end of the next day, it's now 7days later and still no call. This surgery needs closing down, or starting from scratch.
GP surgery review: the-shrubbery-surgery
Title: Great doctors, awful receptionists
Rating: 2 out of 5
Visited: April 2022
The doctors here are great, so in terms of health care, it’s a fantastic surgery, hence why I have stayed with them for many years. The receptionists however are extremely unprofessional, rude and uncaring. As an example, I was dropping in something for the DR as requested. Whilst there I missed a call. I popped back into reception to check I was still on the list to be called after missing one call and the receptionist replied ‘we do not know what the doctors do, that’s up to them’ in the meantime, two others were arguing over a pencil which had been left on the side and the fact that one owed the other £2. 
I stressed again I just wanted to see if I’m still on the list to be called, and again was met with am aggressive response of ‘we do not know’. Another receptionist checked the call list and did confirm I am on the list for another callback. 
This is a callback for my son and issues with his heart. 
I know I’ll receive great care when the GP calls me back but this level of treatment from receptionists leads me to be further disappointed by this surgery.
GP surgery review: the-shrubbery-surgery
Title: Uncaring
Rating: 1 out of 5
Visited: January 2022
Virtually impossible to get through on the phone and when you do you're met with an obstructive and rude receptionist. And I now find that they've changed my "Housebound" status to not housebound, even though I am housebound. They did this without telling me, i only found out by accident. No doubt this is to make sure that they don't have to give me a home visit or let me order my prescriptions over the phone, which now means I have no way of ordering my prescriptions and if I'm ill I wont be able to see a doctor. It will also have a huge knock on effect for me when filling in my benefit forms, as they have me listed as housebound and now the surgery doesn't. The worst surgery out there in my opinion.
GP surgery review: gravesend-medical-centre
Title: Superb
Rating: 5 out of 5
Visited: December 2023
I can't even express how great they are. They've literally saved my life (I've a lot of problems). My gratitude towards all the individuals working there is immense. Professional, caring, knowledgeable are but just a few things I can say. 
It's also very handy to have the pharmacy there too, who which I can say refers to the above also.
Lovely people through and through.
GP surgery review: gravesend-medical-centre
Title: Very straightforward experience
Rating: 4 out of 5
Visited: October 2023
Just had the most straightforward experience with this practice. Called at 8.30am due to a UTI, call back from the nicest GP at 9.30 and a prescription is ready to be collected. Am so thankful as I know how quickly they can deteriorate
GP surgery review: gravesend-medical-centre
Title: Impossible to speak with anyone
Rating: 1 out of 5
Visited: June 2023
Following an e-consultation (after only 2weeks!), the GP told me to phone the practice and book an appointment with the HCA. 
When I called at 11.15 I was number 10 in the cue, so opted for a call back (this would keep my place in the cue), after an hour I called from a different number and was number 4 in the cue so decided to wait, after 20 minutes I was answered, I explained I needed to book an appointment with the HCA, to be told I’d have to wait another week (after answering more questions as to why I need an appointment!).
I asked to speak with the practice manger, what a surprise they wasn’t answering their phone. This practice needs a total shake up. I dare say this with get the usual copy and paste reply about how sorry they are and to call and speak with someone (if only that were possible).
GP surgery review: gravesend-medical-centre
Title: Why question if my details have changed when they haven’t!
Rating: 1 out of 5
Visited: April 2023
Today I received a letter from GMC saying they think my details are incorrect (address and phone number). I do not understand this, given that the letter came to my address where I have lived for over twenty years and my phone number has not changed. GMC then threatens to remove me from their patient list if I don’t contact them within a month. I’m on the phone to them now resigned to a long wait. 
This is the most useless GP practice I have ever used. I would like to move but there are no options in my area so I am forced to put up with this shoddy so-called service. 
No wonder those who can afford to are using private GPs instead.
GP surgery review: gravesend-medical-centre
Title: Very bad service
Rating: 1 out of 5
Visited: March 2023
Hi, every time I call this GP the staff have 
Attitude and are not helpful and when I say I will change GP they almost laugh and say that your choice, never do they say sorry or ask if they can help with anything.
The Doctor when I last took my son there 
Was not helpful and said that my kid needs to grow and when three years old they can do something and only when I insisted she referred me to Pediatrician.
GP surgery review: gravesend-medical-centre
Title: Pregnant and need to speak to GP but to no avail
Rating: 1 out of 5
Visited: February 2023
Booked an appointment last week, for today Monday and expecting a phone call. It’s 2pm and yet no one has called, I reached out for my phone to call the surgery only to realise their phone line isn’t going through. I have tried several times and still same thing. No communication to patients about their lines being bad and when patients who have booked a phone appointment will be contacted.
GP surgery review: gravesend-medical-centre
Title: Diabolical
Rating: 1 out of 5
Visited: December 2022
On the 20th of December I contacted the practice for a call back from a doctor as I have a chest infection. I was told by the receptionist that I couldn't have a call back until the 28th of December which is totally unacceptable. I stated to the receptionist that I'm remission of cancer and have a low immunity. I then requested to speak to an manager and they was nothing but rude and unhelpful and went on to talk to me like I was stupid. I was told that I couldn't have a call back and that i had to go to minor injuries which would put me more at risk with the cold weather and other sick patients. when the receptionist finally took my number i received a text message from a doctor who didn't even have the courtesy to ring me. this is a total lack of care.
GP surgery review: gravesend-medical-centre
Title: Terrible
Rating: 1 out of 5
Visited: October 2022
I was referred for scans which were conducted on the 1st November, was told to ring the practice on the 8th November for results and next steps. I do so and get told nothings been done with them call back in a few days. I ring again on the 10th get told nothing has been done call back Monday. Which I do to be told still no one has looked at them they’ll book me in for a telephone consult in the morning with the doctor that referred me for today (17th November). Morning comes and goes, nothing, I call and get told oh yes you will be called by 5pm. Call back at 5 because still nothing, told that I would be called by close of business. I have just received a text to say I will not be called.
This is embarrassing. The problems I have been having have seriously affected my standard of living, working and mental health. I need to know what is causing me this pain!!!
GP surgery review: gravesend-medical-centre
Title: Still totally useless
Rating: 1 out of 5
Visited: August 2022
GMC continues to not do very much. Laughable that when you consider pre-pandemic you could get a face-to-face appointment (remember those?) on the same day and now with e-Consult they grace you with a phone call two weeks later. My mother had a call with a GP today and requested she be referred back to a specialist. The GP admitted to not knowing very much about her condition. Several hours later GMC text to ask my mother to arrange an appointment with the clinic. I went through the online form only to be told there were no appointments to book. What is the point of this so-called service? We would love to move to another GP practice but none in our area are accepting new patients so we are stuck with GMC.
GP surgery review: gravesend-medical-centre
Title: Worst practice in gravesend
Rating: 1 out of 5
Visited: July 2022
I have filled econsult about 8 July.got message and online seen appoint was made 10.30 to 10.35.wait all day nobody call.again filled econsult 13th July.got message your appointment been made 15th July.nobody call again. After that I been Darenth Valley hospital emergency. Like these practices putting more pressure on hospitals.
GP surgery review: pelham-medical-practice
Title: Worst practice I've ever resigered with
Rating: 1 out of 5
Visited: February 2023
I can't even get an telephone appointment or to see a docter I ring up as I said I needed to see a dorter urgently regarding my issues and they won't let me have one it's needs to be emergency its shouldn't have to be in witch it is but I should be able to see the docter that's there duty of care I give this a one start raiting I've had nothing but problems since I registered