janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: lakeside-healthcare-stamford
Title: Disgusting the most empathetic doctor.
Rating: 1 out of 5
Visited: October 2023
I was so disappointed with my appointment yesterday. After feeling like my mental health has gone down hill over a number of years but being too worried about seeking help. I finally felt at breaking point and there was no other option. I was so anxious about going in. The doctor I saw was so rude, unempathetic and yawned 5 times why I was visibly so upset talking about what had lead me getting to this point. I nearly walked out. I was just prescribed antidepressants which I was given no information about and no other information how to help myself. I'm honestly appalled by how I was being treated. Working in the NHS myself I would expect so much more empathy, if I treated someone how you treatment me yesterday I'd be disappointed in myself.
GP surgery review: lakeside-healthcare-stamford
Title: Friendly staff
Rating: 5 out of 5
Visited: October 2023
I met 4 different members of the Sheepmarket team during my visit and all had very polite, happy and friendly attitudes which really helped my appointment go smoothly
GP surgery review: lakeside-healthcare-stamford
Title: Good practice
Rating: 4 out of 5
Visited: October 2023
Good practice for the size Stamford. 
Very quick service for both flu and covid vaccinations. 
They needed to replenish their hand sanitizers, majority were empty. Did mention to a member of staff.
GP surgery review: lakeside-healthcare-stamford
Title: Well looked after
Rating: 3 out of 5
Visited: October 2023
Lump in throat. Sent for blood tests on Monday. Results Wednesday, abnormal. Phones reception said I needed to see same doctor asap. Got to see Locum Thursday. Send for urgent u/s scan. Will phone back Friday with instructions re meds. Phoned back as promised.
GP surgery review: lakeside-healthcare-stamford
Title: Quick appointment
Rating: 4 out of 5
Visited: October 2023
I went on line and got a choice of 2 times on the same day i went on line. Got to the surgery and only waited less than 5 minutes before the doctor called me in. He was very helpful and checked all details of my pass history.
GP surgery review: lakeside-healthcare-stamford
Title: Huge difficulty to get appt
Rating: 2 out of 5
Visited: October 2023
Having tried for weeks to get an appt as requested by gp as a follow up including visits to practice, requests for call back from duty gp system online, Doctrin I eventually got an appt which was organised through another very helpful Gp gp at the practice   
I have no complaints once I saw the gp who had requested to see me….. helpful, informative and offering a much needed menopause service. 
I do understand the problems in nhs having worked there for years and the chronic shortage of gps but frankly Lakesides appt system is dreadful. I am tenacious but how on earth very elderly, vulnerable patients who do not access internet cope ?  This seriously needs addressing
GP surgery review: lakeside-healthcare-stamford
Title: Lakeside seems to be improving
Rating: 4 out of 5
Visited: October 2023
Flu and Covid jabs - all carried out seamlessly with polite and attentive staff.  Very professionally carried out.
GP surgery review: the-deepings-practice
Title: Attentive when able to speak
Rating: 3 out of 5
Visited: January 2023
I've needed various contacts over the last few months and whilst it hasn't been easy getting through via phone or other media, when I've managed to speak to a doctor or other clinician they have been helpful and thorough with many tests and quick results.
GP surgery review: the-deepings-practice
Title: Reception Team
Rating: 5 out of 5
Visited: January 2023
I would just like to say thank you for the help I was given this morning by your reception team. Having worked in an admin role for the NHS I know how often you are unfairly criticised and could not fault the help I was given today for my elderly parents. Thank you
GP surgery review: the-deepings-practice
Title: Ridiculous Rules
Rating: 1 out of 5
Visited: January 2023
Even though not an NHS rule, the practice has removed online access for my son when he turned 13. He has monthly repeat prescriptions which the practice will only accept on a paper slip hand delivered to the practice, they won’t allow email or phone ordering. Received a text from them to book an appointment with a specific doctor for my son, queued on the phone for 25 minutes to be told that specific doctor is not working today and my son has to see them only. Told to ring back tomorrow as not allowed to book appointments for tomorrow or make a note themselves and book it tomorrow because of “the rules”. Was told, if all the appointments are gone by the time I get through tomorrow (Thursday) then I would have to try again Monday (no chance of getting through on a Monday) as that will be when that doctor will next be in! No one can explain why they have set these “rules” to not allow 13-15 year olds to have online access or be able to book an appointment for any other day than that day, even when a specific doctor has requested you book the appointment. They should be putting patients first, not themselves!
GP surgery review: the-deepings-practice
Title: We’ll run practice
Rating: 5 out of 5
Visited: January 2023
Had a very successful and confidence building telephone appointment with my doctor who I felt had taken the trouble to familiarise himself with my needs and put me at ease- wonderful for stress levels
GP surgery review: the-deepings-practice
Title: Excellence
Rating: 4 out of 5
Visited: December 2022
I attended an appointment with a Nurse Practitioner, today. The experience was excellent from start to finish.
Although the telephone queue to request an appointment was long as usual, I was able to press 8 and get a callback. This worked perfectly.
A telephone consultation was arranged for the same afternoon and was an effective way to discuss my problem.
I was invited to attend the Practice for a face-to-face consultation the following day (today).
The consultation was very thorough and not rushed.
Thank you. This was a good experience.
GP surgery review: the-deepings-practice
Title: Poor people skills
Rating: 1 out of 5
Visited: December 2022
After 2 days in row trying to get an appointment for my child I was then told by nhs 111 to contact the doctors again to be seen within 24 hours by the doctors, they had also sent over this information to the practice to then be refused bluntly by a receptionist. Very rude telephone manner towards an already worried parent. I understand doctors are busy but there is no need to be so rude and blunt towards patients.
GP surgery review: the-deepings-practice
Title: Prescription dispensing times are appalling
Rating: 1 out of 5
Visited: December 2022
I placed a repeat prescription on 14th Dec, according to the NHS app this was issued on the 15th Dec. Today is 24th Dec and I still have no notification that this is ready to collect! 
The website states in the charter and in roles and responsibilities that repeat prescriptions will be ready for collection in 48 hours! 
This is not good enough and basic lacking patient care.
GP surgery review: the-deepings-practice
Title: Prescription issues
Rating: 1 out of 5
Visited: November 2022
I am a dispensing patient at the Deepings Practice and their website states to allow 3 working days for repeat prescriptions. I recently ordered a repeat prescription online and the message back from the surgery stated the prescription would be available to collect in 5 working days after 2pm, from ordering to receiving the text message to collect from their vending machine took 11 working days! A few days later I received a text message to collect a prescription from their machine and they had duplicated the previous request, when I queried this I was offered no explanation, no apology and was told the medication would need to be destroyed as it had left the surgery meaning this wasted their time, my time, my petrol and the medication. Not good!
GP surgery review: the-deepings-practice
Title: Brilliant online contact service
Rating: 4 out of 5
Visited: November 2022
The latest system to contact the surgery online from the practice website is really brilliant! Of course this is only for tech-enabled folk (and not for those who are sight-, finger- or tech-impaired.)

I have received swift, kind and helpful replies from a real person in several recent contacts using this wonderful service. When the practice have so many challenges and unkind comments, I wish to express and put on record my appreciation.
GP surgery review: the-deepings-practice
Title: Great Practice
Rating: 4 out of 5
Visited: November 2022
Every time I have attended or had to deal with the practice I have had a good experience, reception are lovely and helpful, admin staff are efficient. All nurses and GPs I have had an appointment with have been great. The practice gets quite a lot of negative feedback from people who feel they are entitled.
GP surgery review: higham-ferrers-surgery
Title: Can't book an appointment
Rating: 1 out of 5
Visited: July 2022
Rude uncaring receptionist. Can't pre book an appointment over the phone , can only book a telephone consultation on the day between 8-9am. Phones don't get answered = no appointment. If you work you can't phone at the required time and come into an see a doctor on the same day, so no way of getting an appointment.  Receptionist are rude and not interested and just want to get you off the phone saying it is the Doctors policy.
GP surgery review: higham-ferrers-surgery
Title: Very very very dissatisfied
Rating: 1 out of 5
Visited: May 2022
Didn’t even get a face to face appointment. Had to send photos of problem. Result :- being told Sorry cannot help. You will have to seek help privately. I told doctor I’m in pain. I’ve worked all my life and that the response from higham Ferrers surgery. Absolutely disgusting. Tried to register with other surgery but no joy. We have had several issues in the past and to be honest none have ever been resolved. Kind of use to that service from them now. Should never be. DISGUSTING 🤢
GP surgery review: higham-ferrers-surgery
Title: Dreadful
Rating: 1 out of 5
Visited: April 2022
I’ve been at this surgery for 6 years and it slowly gone down the toilet can never get through to make appointment and if u do get through after 1.54 hours they say all appointments are gone I just don’t know how they run the place ? Medication wrong or hasn’t been sent to chemist because prescription personal has not done it wen spoke to prescription person they say that receptionist lie and make it up as they go along. Being told I’ve had medicine on a certain day ie my inhaler but that was 8 weeks ago  so told I’m not due it just seams like u go round in circles all the time . It’s about time they are looked into as u can see from reviews they have a bad track record. I hope someone does something about this place if I can’t resolve my issue I will contact my local mp maybe they can help
GP surgery review: higham-ferrers-surgery
Title: Very very poor practice
Rating: 1 out of 5
Visited: April 2022
I have been in a phone queue for 33 minutes for the second time today, this is not a new problem for this practice it happens every time I call, and reading some of the reviews I’m not alone. If this happens every day it needs to de fixed. Great news got through after 41 mins, told to call back tomorrow and wast another hour of my life on the phone! What a shambles.
GP surgery review: lakeside-healthcare
Title: Safe and re-assuring
Rating: 5 out of 5
Visited: November 2022
During this instance of my interaction with the surgery I have been greatly reassured by the thorough after care performed, whereupon doctors have repeatedly mare follow up calls to check my status and prompt me to progress sample submissions which in turns reduces the risk of non diagnosis of any serious condition.
GP surgery review: lakeside-healthcare
Title: Good Doctors
Rating: 5 out of 5
Visited: November 2022
Very caring, understanding and explains every details of any concerning issues.Doctors call back straight after any test done, blood, urine, blood pressure etc, to discuss the results and what action needs to be taken.
GP surgery review: lakeside-healthcare
Title: Good follow up
Rating: 4 out of 5
Visited: November 2022
I was kept up to day with results of tests and what and where to go or do next. I found the doctor easy to talk to and he was very thorough in explaining  what he was doing and why
GP surgery review: lakeside-healthcare
Title: Lakeside review
Rating: 5 out of 5
Visited: November 2022
I had a good experience with my appointment today prompt service and a good doctor who was sensitive to my condition.
GP surgery review: lakeside-healthcare
Title: Great doctor
Rating: 4 out of 5
Visited: November 2022
Very thorough and friendly. Explained everything in detail. Told me of everything that is being checked and for what.
GP surgery review: lakeside-healthcare
Title: Admin staff is helpfulness and useless
Rating: 1 out of 5
Visited: November 2022
It is never possible to get an appointment. I have been calling almost every morning for more than a week and the response is you should call at 8 o'clock or arrange an online appointment. Calling at 8 o'clock, you may be waiting for more than 2 hours in the queue because every morning there are 60 peoples ahead of you and you get the same answer. The online system doesn't work at all.  Admin staff is help
GP surgery review: lakeside-healthcare
Title: Very poor
Rating: 1 out of 5
Visited: October 2022
I took my mother to the practice and went through the registration process . I was informed that the process will take two weeks to complete. When I next called they said they had no record of my application, what a waist of time!
GP surgery review: lakeside-healthcare
Title: Poor
Rating: 2 out of 5
Visited: October 2022
Waited 50 minutes to even reach a member of staff then palmed off with "a nurse will call you later this afternoon."
So, apparently health checks can be done down a phone, my chest can be listened to, my throat can be viewed etc etc
When asked what if I miss the call, can I get a direct number to reach the nurse I was told I would have to call the same number again. So I guess another 50 minutes waiting?

This problem has been going on for years at Lakeside! The staffing levels must be shocking as you can't get through to speak to anyone for ages and as for actually being able to see a Dr, you're more likely to win the lottery.
Please don't say it's a nationwide problem as my wife is at another surgery and she gets in within 48hrs.

They wonder why so many people go to the 8-8 service or waltz into hospital.
GP surgery review: lakeside-healthcare
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Doctor was very informative and friendly. He provided extended information about my illness an suggested follow up appointments if needed.
GP surgery review: lakeside-healthcare
Title: Appalling appointment service
Rating: 1 out of 5
Visited: August 2022
Having completed an e consult on a Monday, received a message stating a GP would be in contact on the Tuesday.  This did not happen. Called Wednesday morning (1 hour and 2 mins on hold) to find out why I didn't  receive a call and when would the GP call. To be told I would be called today. This still has not happened and I am still waiting for a call!  What makes Lakeside healthcare think that those of us of work age are in a position to keep our phones on all day whilst at work awaiting a phonecall that in my reality has not even happened! I work for the NHS myself and am unable to keep my phone on whilst on shift. Can Lakeside please at the very least give an hours time slot for when to expect a call? Also waiting for over an hour to speak to a "call navigator" is utterly ridiculous.  And yes I am still waiting for a phone call that was scheduled 2 days ago, then yesterday and now today.
GP surgery review: newgate-medical-group
Title: Great service
Rating: 5 out of 5
Visited: April 2022
Firstly can I say how great this service is. The kind staff member’s are always empathetic and understanding. Making sure your appointment and medication is in order will call to discuss issues on medication. A great team in these challenging times.
GP surgery review: newgate-medical-group
Title: You need more people to answer the phone.
Rating: 1 out of 5
Visited: March 2022
I've been trying to ring the surgery for 2 days now. 
The surgery rang me - left a message on my house phone to ring them back.
Each time I ring I get a message saying ' all our receptionist are engaged and to call back later or 'your number 19 in the queue'.
I am at work in the day - I don't have hours to sit in a queue.
You really do need to sort out how you handle calls. Looking through the reviews on here it's your biggest problem. When you do get through the staff are efficient but you have to get lucky to be able to talk to someone.
I guess I'll get the standard response to this like all the others asking me to contact the surgery - HOW? We can't get through.
I'd happily use the NHS app and receive messages or emails but the app says that you have disabled that functionality.
It is really bad folks. You need to sort this out.
GP surgery review: newgate-medical-group
Title: Trouble with telephone calls.
Rating: 0 out of 5
Visited: February 2022
I am over 95 years of age.  
I have rang the surgery multiple times recently. Each time I waited patiently for my call number ranging from call number 17 to call number 7.  
Each time when I was number 1 my call was cut off and I had to begin again.  
I cannot attend the surgery and simply wished to report my monthly Blood Pressure readings.
GP surgery review: newgate-medical-group
Title: Information doesn't match reality
Rating: 1 out of 5
Visited: February 2022
'You can book online' : never managed to get an online appointment  in all  years on system. 
Please cancel an appointment using our telephone option. I called and listened through menu twice: There is no telephone  option for cancellation!!!!
GP surgery review: newgate-medical-group
Title: Wonderful Service and People
Rating: 5 out of 5
Visited: January 2022
Visited Dr Fairholme today, saw her on time; clear explanation of my problem, no rush, happy to tell me how to deal with my problem.
Everything went very well, as always. Covid and Flu injections also have been easy to get. Thank you to all the staff, you are doing a brilliant job.
GP surgery review: newgate-medical-group
Title: Very helpful with initial enquries
Rating: 5 out of 5
Visited: January 2022
Although there was a bit of a wait for the phone to be answered, the receptionist ("SC") was extremely helpful with information on getting registered and guided me exactly to the information I needed.
GP surgery review: hartshill-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: April 2022
Receptionist on the 3 attempts at booking appointment were very apologetic and explained reason for having to call next day , extremely helpful even though they must be under so much pressure . The doctor telephone call was excellent too , we were able to solve problem and everything that was agreed on was delivered even down to the prescription being ready the next day . The nurse was also great . I don’t visit the surgery often , but my experience was great thank you
GP surgery review: hartshill-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
The service I have received from Hartshill Medical Centre has been excellent. The staff are friendly and professional and when I have had appointments to see the GPs and Nurses, they have explained everything to me in a very clear manner. I would highly recommend to anyone
GP surgery review: hartshill-medical-centre
Title: Kind attentions for patients
Rating: 5 out of 5
Visited: January 2022
On the 13/01/2022 I had both an appointment with the doctor and  the nurse. When I got  there the doctor took me to have a visit and when I finished that visit the nurse quickly took me in for my other visit and she checked me carefully. That is what I call kind attentions for patients. Thank you so much for your kind attentions.
GP surgery review: the-westgate-practice
Title: Appointment booking illogical
Rating: 0 out of 5
Visited: April 2022
Had a text from the Westgate Surgery telling me to book a routine appointment following a blood test result. When I called I was told that as my appt was routine rather than urgent I would need to ring back tomorrow at 8am or 12pm to book a same day appointment in the am or pm.  
The online Patient Access app (Which was great pre covid) would only let me book a future appointment for a smear test! Apparently some appointments are released the evening before (7pm) on patient access, for the following day.  
In other words for a non urgent routine dr appointment I can only get a same day appt - Illogical. One used to be able to book a week in advance.  
As someone who works full time I have to give my employer notice that I will be off, and work around school runs etc. When will the old system return? That said, I suspect they get fewer 'no shows' as you don't get time to forget an appointment! I felt very sorry for the receptionist, but as they said they don't make the rules - I can't be the only one to find this system daft.  
I am not sure how it works if you have an urgent issue - presumably they are able to book you in over the phone for a future date??
GP surgery review: the-westgate-practice
Title: Prompt Service
Rating: 4 out of 5
Visited: March 2022
I rang about 9am,spoke to a very friendly receptionist who arranged an appointment with a nurse that afternoon.
Saw an Advanced Nurse Practitioner at 3 30 (after being greeted by another friendly receptionist)
The nurse was supremely professional,warm and friendly and she prescribed appropriate medication.
Excellent service.
GP surgery review: the-westgate-practice
Title: Thank you NHS
Rating: 5 out of 5
Visited: February 2022
I moved to Lichfield and joined Westgate as a new patient at the height of the pandemic in 2020. I have received excellent service from this practice. The staff and doctors are very responsive to website and phone call queries and follow ups, even in difficult times. Thank you
GP surgery review: the-westgate-practice
Title: Amazing practice and they always try their best
Rating: 5 out of 5
Visited: January 2022
Being born in Lichfield I’ve been at the west gate for all of my life and I think it’s amazing. The staff are always lovely from reception to the ANP’s and doctors. They have a mass amount of patients making in Lichfield meaning the practise has lots of people to care for. This sometimes leads to not being able to get an appointment on the day but if you wait until 8 the next day I’ve never had a problem with it and they always try to accommodate you. The practise is great and I have no complaints I also don’t think people give them the fair amount of credit for the quality of care you receive.
GP surgery review: the-westgate-practice
Title: Prompt treatment
Rating: 5 out of 5
Visited: January 2022
Following a discussion with a member of reception staff who was very helpful I was able to make an appointment for a telephone consultation the next morning to discuss ongoing issues relating to my recovery from Covid.  After discussing my symptoms I was offered a face to face appointment for further physical checks and review the same day. While I recognise I was fortunate to be able to make that initial telephone appointment before they were all booked I feel that given the current difficulties with staff illness and increasing patient demand the advice and treatment I received from support and medical staff was excellent. Thank you to all concerned.
GP surgery review: kingsbridge-medical-centre
Title: Good service.
Rating: 5 out of 5
Visited: November 2022
Good prompt responses to queries. Staff take the onus to contact you back with any queries. Happy with service