janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: heath-hayes-health-centre
Title: Very poor
Rating: 1 out of 5
Visited: November 2022
My father has been unwell for a couple of weeks he was give antibiotics for a week which he finished last week, which has not worked, we phoned the doctors yesterday morning no appointments, again this morning as he still coughing bringing up phleme and whizzing not breathing very good, they said there is no appointments and to call 111 which we did they sent an ambulance who has done all his obs and confirmed he has a chest infection and needs antibiotics and steroids so the paramedics phoned the GP to which he was told there was no appointments and nothing they can do. The receptionist was very rude and not helpful at all on the phone to which I will am not happy about and will be writing a formal complaint to the surgery. 
I would not expect any member of the public to be treated like this and left to suffer let alone my father. 
It clearly shows his medical records on the system but was not interested.
GP surgery review: high-street-surgery
Title: Excellent service once again
Rating: 5 out of 5
Visited: November 2023
As a family we have used High Street Surgery for over 30 years. We have always been looked after very well, and my treatment for a specific problem over the last month has been excellent. A lot of criticism is demonstrated on social media and main stream media channels about GP Services, and I feel we are so lucky to have an exceptional one like High Street as our surgery.
GP surgery review: high-street-surgery
Title: Terrible
Rating: 1 out of 5
Visited: October 2023
I have tried to book an appointment with this surgery about a month ago and they said they had no room so to call back the next day, I explained to them I have work because I have a high class job where I need to be in work for 5 -7 days in a week. They told me to get a day of work so I eventually did and once I called up for the appointment they said there was no room left and bear in mind this was early in the morning. So after being on the phone for 2 hours stating that I need an appointment for something serious they booked an appointment for in 3 weeks time. Then when it came to the appointment they helped solve barely anything of what’s going on. I now have to wait for another month for blood tests. I don’t recommend this surgery at all and will be leaving it as fast as possible.
GP surgery review: high-street-surgery
Title: Outstanding practice
Rating: 5 out of 5
Visited: July 2023
Genuinely can not fault this surgery. Phoned up for two appointments for my family this week. Got offered a routine appointment for my son for two days time which was all I needed. Phoned this morning for my partner and the receptionist I spoke to was amazing. Went above and beyond to get an appointment for him that suited his work schedule. She called straight back when she said she would. Genuinely in awe of this practice. Best practice in the area and best practice I have ever had the pleasure to deal with. The Dr's here are knowledgeable and listen to your concerns and try to actively put your mind at rest, the nurses are all so phenomenal and hcas are so friendly, I genuinely have no bad word to day about this practice
GP surgery review: high-street-surgery
Title: Useless
Rating: 1 out of 5
Visited: May 2023
I have to give my pharmacy 7 days to get my prescription on time.
But the surgery won't approve it until the day it's due ? Some of the staff are rude cold .I've been accused of shouting by one of the staff .
You will be sorry if you choose this poor practice
GP surgery review: high-street-surgery
Title: poor communication
Rating: 3 out of 5
Visited: April 2023
Was supposed to receive a call from a dr at this surgery but never had one so had to call reception to see what was happening and was allocated a call back time . You should not have to remind a surgery to as about this issue when it's pre booked but there again there's no care or compassion for patients today
GP surgery review: high-street-surgery
Title: Mental health
Rating: 3 out of 5
Visited: March 2023
called at 8am when the phone lines opened and was 3 in the queue. i asked to speak to a doctor about my mental health. Got told it wasn’t urgent for today and to call back next week! Not a good service if you are struggling with mental health!!! Why only offer emergency appointments on the day???? Sort it out…
GP surgery review: high-street-surgery
Title: Excellent prompt care as always
Rating: 5 out of 5
Visited: December 2022
Can not rate this GP surgery enough. Despite the immense pressure the NHS and GP surgeries are under they always manage to ensure patients have appointments when they are really needed to ensure care and treatment is provided promptly.  I’ve experienced this both for my little boy and myself in recent weeks. The reception staff are always so lovey and helpful too when you phone. Thank you high street surgery.
GP surgery review: high-street-surgery
Title: Great Service
Rating: 4 out of 5
Visited: November 2022
I initially attended to see the nurse practitioner when I was unwell, she was lovely and sorted out my problem. 
While I was there I mentioned something else that was concerning me and she immediately booked me an appointment for later that same day to be seen by a GP. I returned and felt reassured having seen the Doctor. 
As I  was leaving I asked at reception to see if they had received a message from my physio requesting a steroid injection for my shoulder. The GP involved overheard my conversation and came round to book me an appointment two days later. 
I have just attended the injection clinic and having now read my notes and realising that I've had this problem some years ago in my other shoulder which led to me needing surgery, the GP has done a referral back to my original surgeon for him to look at my shoulder rather than just carry out the injection today. 
The appointment with the surgeon is in just two weeks time, I can hardly believe how good this has been.  
I don't visit the surgery often and have put up with the pain for almost a year because I keep hearing people complaining about not being able to see a GP and long hospital waiting times but this has been amazing. I've have had such wonderful service this week from you all. Thank You!
GP surgery review: high-street-surgery
Title: Reception Staff
Rating: 2 out of 5
Visited: October 2022
Reception staff need to be more respectful of patient privacy, especially when discussing the nature of appointments in a reception area, it just leaves people feeling extremely self conscious.  They could also do actually listening to the patient rather than pushing them to make an appointment that’s clearly not suitable for them.
GP surgery review: norton-canes-surgery
Title: Great staff
Rating: 5 out of 5
Visited: May 2022
Fantastic staff always ready to help and are very friendly and helpful made me feel very welcome as I’ve just moved to this area and needed a new DR
GP surgery review: red-lion-surgery
Title: Poor Client relations
Rating: 1 out of 5
Visited: June 2022
Saying should be open @ 15.40 and answer phone says shut!
Can't make an appointment to see anyone only phone calls.
The rest of the country is back working as before! why are the Drs still on Flexi time. Patients need to be seen not spoken to on phone!
I could be dead before I see a decent DR.
No wonder people not happy poor service from DR'S!!
GP surgery review: red-lion-surgery
Title: Great Reception Staff
Rating: 4 out of 5
Visited: May 2022
I have been with this surgery for years and have always found the reception staff to be very helpful and understanding, never once being rude. I have only had the best care and support from this surgery and if you show respect to the staff then you receive it back. Keep up the good work.
GP surgery review: southfield-way-surgery
Title: Still waiting
Rating: 3 out of 5
Visited: September 2023
So I had an appt last Friday turned up after having the morning off work only to be told my appt had been cancelled!!!! No call or explanation as to why! Told that I could ring 111 as they didn't have a clinician that delt with headaches! 

The practice has a duty of care to inform patients that the appointment is cancelled and to book them back in, not to leave it and hope they don't turn up.

I eventually rang 111 and they said the practice had a space for a telephone consultation thought ok better than nothing, call was for the same day so I waited by 4pm no call, as I work for a busy gp practice too myself I do understand the pressures but felt that I couldn't wait anymore and one of the busy gp's saw me as a temporary basis (which I should need to of do in my opinion) a week later and guess what I'm still waiting for the nhs 111 call back from the gp.

This is unacceptable luckily this wasn't serious but  could have been avoided.

And I'm still waiting for an answer from the practice manager.
GP surgery review: southfield-way-surgery
Title: Helpful and friendly GP
Rating: 5 out of 5
Visited: July 2022
Every time I have visited this surgery, the staff have always been friendly and helpful. They have listened to my concerns and explained my options to me clearly without being patronising. The phones are always answered quickly and I have always managed to get an appointment soon after calling in. I would absolutely recommend this surgery to anyone in the area.
GP surgery review: the-nile-practice
Title: Uncaring and unsympathetic service
Rating: 1 out of 5
Visited: July 2023
Absolutely disgusting service, called for an Appointment but had to wait till 8am unable to pre book anything (great for workers not) finally spoke to the receptionist but as its 8am was speaking in the car on hands free as i was dropping my Children off at school (how embarrassing) and because I had two different symptoms I was advised to book 2 appointments (15 Minutes slots each) and was only in there 9 Minutes whatva waste of time,why don't they cater for working people, wonder if they understand that people have to work or do they think everyone is unemployed or elderly.
GP surgery review: the-nile-practice
Title: Good experience
Rating: 5 out of 5
Visited: May 2022
I've recently moved to this practice from out of the area, I had no expectations but I'm happy to say having visit the nurse today I was really impressed and relieved.
GP surgery review: the-nile-practice
Title: Great with children
Rating: 5 out of 5
Visited: April 2022
I've been with this GP surgery for years, and they have been amazing. Whilst its frustrating if you can't get through at 8am, that is generally because they're all busy working to get people an appointment. A couple of times I've popped up to the surgery at 8am and got an appointment. Also, the doctors all of them have been amazing with my children. They are so kind to them and make them feel at ease. So happy with every visit I've had. There's one receptionist in particular that is the nicest lady ever!
GP surgery review: the-nile-practice
Title: Great service
Rating: 5 out of 5
Visited: March 2022
My four year old grandson was unfortunately poorly this week. My daughter was unable to get through on the telephone as lines were busy. As we were concerned I drove up to the surgery to see if I could arrange an appointment. I gave the history of symptoms and the receptionist suggested that we should call 999. The GP in the building at the time advised that this would be the correct course of action. My daughter, who also has 2 other children under 5, preferred for my grandson to see the GP initially. Within the hour he was seen by the GP and an ambulance was called. Thankfully my grandson was discharged from hospital during the day following tests. We are totally grateful and appreciative of the support and service from the practice. The receptionist remained calm and caring throughout. Many thanks to you all.
GP surgery review: the-nile-practice
Title: Rubbish service
Rating: 1 out of 5
Visited: February 2022
You can only book an appointment at 8am on the day. You can’t pre book an appointment 
As I’m a night worker this means I can never book an appointment 
Absolutely pathetic
GP surgery review: abbots-bromley-surgery
Title: 'Above and beyond'
Rating: 5 out of 5
Visited: May 2022
I have had to use surgery twice this week once for my son and once for a prescription on both occasions staff at the surgery accommodated our needs an appointment within an hour and provision of a prescription when i had forgotten dispensary had closed thank you for 'going above and beyond' excellent service and thankyou!
GP surgery review: all-saints-surgery
Title: Telephone wait after being first in queue
Rating: 1 out of 5
Visited: July 2023
Waited 1hr 45 mins in queue, 1 hrs of this being the "first" in queue. If surgery has closed, why do they leave you holding on telling you that you are first in the queue "and your call is very important to us, please wait for the next available agent". This makes you think they will speak to the callers that got through before closing time. Please correct this system flaw.
GP surgery review: all-saints-surgery
Title: Great appointment 26/07/2023
Rating: 4 out of 5
Visited: July 2023
I had an Asthma review with the nurse whom I’m not allowed to mention. 
My appointment was excellent. The nurse made me feel comfortable and at ease right from the start. 
She was extremely thorough with her checks. 
Extremely professional and looked very professional too. 

I have only positive things to say about this appointment from the start when I arrived to book in with the receptionist to my actual appointment. 
Excellent customer service from the receptionist to the nurse. A job well done and thank you.
GP surgery review: all-saints-surgery
Title: Awful
Rating: 1 out of 5
Visited: June 2023
You can't get through the phone, many times they will not pick up but actually do nothing in there.
The senior nurse has administered me the wrong vaccine while I was pregnant. Please avoid.
GP surgery review: all-saints-surgery
Title: Telephone appointments
Rating: 1 out of 5
Visited: June 2023
On hold for over 30 mins to try to get an appointment and being told number 4 in the queue.   Had to put the phone as at work.  
This surgery has gone from bad to worse!
GP surgery review: all-saints-surgery
Title: Very poor appointments
Rating: 1 out of 5
Visited: May 2023
Rang most of the day for the last 3 days for an appointment, still cannot get one.
Out of painkillers for my sciatica so I'm really struggling now, receptionists just said ring back at 1pm. Only 7 appointments for today n they are full????
GP surgery review: all-saints-surgery
Title: Great practice
Rating: 4 out of 5
Visited: April 2023
Practice is great and doctors work to get to know you to create a holistic treatment. They listen and support with individual needs.
GP surgery review: all-saints-surgery
Title: Shambles of a doctors surgery
Rating: 1 out of 5
Visited: April 2023
Call queues are ridiculous and when you do finally get through, the receptionist puts you back on hold again!!!! The amount of times they have made mistakes with my sons medication and given it to the wrong pharmacy despite me clearly stating which pharmacy I use is a joke!!! I wanted to love myself from this Surgery practice but unfortunately you have to stay within your vicinity and only this shambles joke of a place is available in our vicinity. The amount of time I have had hospital appointments and when they hear this surgery’s name, they roll their eyes or raise their eyebrows to show their dissatisfaction and disappointment with this place as they get a lot of complaints from patients. Nothing gets done on time. They seriously need to look at getting better staff. I would highly not recommend this place!! By the time you get an appointment, you might as well go A&E or ring 111 and go somewhere else!
GP surgery review: all-saints-surgery
Title: Great Doctor (You know who you are)
Rating: 5 out of 5
Visited: March 2023
I've always complained if I find fault, its the only way to improve things  and in the present day there is so much that isn't working so  in fairness if I get good service I like to say.
Today once again I had a positive experience with the doctor who took his time to listen to me and discuss at length my health. The was no rushing, he made me very comfortable and answered all my questions. I came away very happy. Thankyou.
GP surgery review: all-saints-surgery
Title: Short of Doctors
Rating: 1 out of 5
Visited: February 2023
Tried to get an appointment for my husband was advised they only have one doctor and it will be over a month away , it took a week to get through to speak to someone we finally just drove down.  I Just can't understand how they are still accepting patients they cant seem to service the ones they have.
I understand the NHS is under pressure but take care of the patients you have 1st before taking more on.
GP surgery review: all-saints-surgery
Title: No appointments ever
Rating: 1 out of 5
Visited: December 2022
Why is it impossible to make appointments. All I want is a renewal to my sick note. Unable to get on e consult supposedly available from 08.30 to 18.00. Everything you want to do is coming soon.
If you call the reception all they say is you will have to try tomorrow and there is nothing wrong with e consult and just sound so jninterested in your call. Since covid the doctors surgery seems to be the only place that are still not working properly.
GP surgery review: alrewas
Title: Rude reception
Rating: 1 out of 5
Visited: November 2023
One or two of the reception staff, very rude not helpful at all. Let’s the team down definitely! The doctors are brilliant but that’s when you can Get to them
GP surgery review: alrewas
Title: Great phlebotomist
Rating: 5 out of 5
Visited: May 2023
If you have veins that don’t really want to give any blood for testing it can be a painful experience.  But then you book in with the phlebotomist at the surgery and Wow!  She has never failed me.  Thank you so much for making the experience relaxed and successful.
GP surgery review: alrewas
Title: Very caring practice
Rating: 5 out of 5
Visited: May 2023
I just wanted to say how much I value having you all as my local GP. I had an appointment today at 11.20am with the doctor (sorry as always I am rubbish in remembering) and as always the whole process and attention from the staff is amazing. From booking to reception, the nurses, doctors - it really makes a difference when you know they care. And my need was sensitive and was dealt with great empathy. I can imagine with COVID plus modern living there is a huge stress on your workload so again thank you for helping.
GP surgery review: alrewas
Title: Dreadful!!
Rating: 1 out of 5
Visited: April 2023
This Surgery has gone downhill recently,no hope of getting an Appointment.I am now going to pay to be seen privately as I cannot wait when I have a problem that needs attention!!Always told to call back the next day,it really isn’t good enough.
GP surgery review: alrewas
Title: Great staff, excellent service!
Rating: 5 out of 5
Visited: March 2023
Just moved into the area with my husband, son & granddaughter. Immediately welcomed when enquiring how to register by the efficient & lovely staff on the front desk. They managed to get my granddaughter for her 12 month vaccinations very quickly after registering. I have recently had stage 2 melanoma skin cancer and needed to see a doctor on another matter but whilst I was there the doctor checked my lymph nodes which were incidentally raised. The doctor was thorough, kind and approachable, first impressions really do count! The doctor wanted to see me for a follow in 3 weeks and booked this on the computer straight away, even supplying me with the appointment details on a sticky note as a reminder for my fridge / diary. This is something at my old practice would never have happened ~ I would have had to go back into reception & ask for a follow up appointment to which they would say phone on the day. This would result in me being ‘caller number 67’ at 8am then all appointments would have gone for the day & would have to start this process each day, sometimes for several days (way past when the doctor would want to see me again). So this is a lovely welcoming & reassuring way to see the same doctor, a small thing but really makes a difference to worried patients. Whenever I or my family have phoned we’ve been ‘caller number 1’ in the queue which is such a refreshing change! Cannot fault the staff & service in this practice … so glad I found you! Keep up the good work.
GP surgery review: alrewas
Title: First experiences at Alrewas surgery.
Rating: 5 out of 5
Visited: August 2022
Recently registered at Alrewas surgery. Friendly staff explained the process. I had to wait a while in a queue on the telephone when I rang for an appointment first thing in the morning but no longer than my last surgery and I think its just the way things are these days. Good experience when the call was answered. The friendly receptionist arranged for a Dr to call me, which they did and a prescription was sent to the local chemist for me to collect. What more can you ask for ? Very pleased with the service.
GP surgery review: alrewas
Title: Brilliant practice
Rating: 5 out of 5
Visited: July 2022
I have only recently joined Alrewas surgery but each time I have made contact the service has been excellent. From the receptionists, nurses and Doctors, all of them are very friendly and thorough. I have heard so many people having difficulties with getting appointments with other surgeries but at Alrewas Surgery there has never been a problem
GP surgery review: alrewas
Title: excellent practice
Rating: 5 out of 5
Visited: July 2022
When my husband was unwell last week he was able to able to book an on the day telephone triage appointment through Patient Access. The GP recognised his need for timely treatment and he rapidly improved. Due to his underlying health condition it was important he was treated promptly.  
On the day telephone triage appointments which can be booked through Patient Access are an excellent idea. 
My husband and I both have chronic health conditions. Throughout the pandemic the practice has supported us when required via telephone calls, email, telephone appointments and face to face if necessary.   
I have found every member of the team to be polite and professional.
I would (and have) highly recommend Alrewas to anyone looking for a new GP practice.
GP surgery review: alrewas
Title: Speedy provision of a prescription.
Rating: 5 out of 5
Visited: May 2022
Phoned the surgery in the morning, received a call from the GP in the afternoon and a prescription was electronically sent to Alrewas Pharmacy and the medication  was ready to collect later that same afternoon.
GP surgery review: alrewas
Title: Doctors are great, admin not so much
Rating: 4 out of 5
Visited: April 2022
I have lived in this village for my entire life and I am yet to actually feel confident to call the surgery to book an appointment myself. 

Although some admin staff appear to be friendly, 9 out of 10 times I have called or spoken to one of them I have felt really unwelcome. I find that the response to my call is often rude and really condescending and I actually try to avoid going because of this reason. I know I am not the only person to feel like this and I just think that customer service should be considered especially with timid and vulnerable patients throughout the village. 

I have numerous examples of this behaviour but do not have the space or time to share them here. 

On the flip side, the doctors and nurses themselves are absolutely amazing and I felt listened to and cared for in my appointment with them. I cannot applaud them enough.