janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: rothschild-house-group
Title: Friendly service
Rating: 5 out of 5
Visited: April 2023
I called today to book a routine appointment - the queues were long but I ave to say that the callback service is a brilliant addition! The male receptionist I spoke to was very helpful and friendly and a surprise as I expect just female receptionists. The only criticisms I would give is the whole month wait for a routine appointment (although I'm aware the Triage system can get someone same-day appointments if needed) and that anyone in all five of their surgeries can answer a call so you could be calling for Tring and be answered by their Berkhamsted branch (which happened to me) which might not be good for the staff if they only know one site and not the others. Still, I've been with the Tring practice my whole life and even after they started expanding, they've always been focussed on getting the right help for their patients.
GP surgery review: rothschild-house-group
Title: Great service!
Rating: 5 out of 5
Visited: April 2023
I decided to try an e-consultation for a problem for which I just needed a prescription. I left the form which I completed at 2.00pm. I had confirmation that the prescription had been written at 2.30 and another to say that it was ready for collection at 3.00pm. Good service especially if you know what you need and don't need a face to face appointment.
GP surgery review: rothschild-house-group
Title: Great and pleasant service
Rating: 5 out of 5
Visited: April 2023
When calling to query a second appointment made, the call representative was incredibly helpful, informative and accommodating.  I have also noticed a huge improvement in appointment availability since the opening of the new surgery.
GP surgery review: rothschild-house-group
Title: The best
Rating: 5 out of 5
Visited: March 2023
We've been using this surgery for 49 years.
The service, support and staff are second to none.
I'm sure they have saved our family's lives many times over.
We would never ever move away from this practice.
They are doing their very best in very demanding times.
Full marks.
GP surgery review: rothschild-house-group
Title: Caring, professional and super service
Rating: 5 out of 5
Visited: January 2023
I am literally bowled over by how supportive our doctors and surgery team are. Prior to Christmas both of my children were in and out with last minute appointments (due to me being extra concerned regarding Strep) and were seen promptly by caring and professional doctors in what is an extremely busy time. The reception team have been nothing but supportive whenever I've called and I just think the service is incredible considering especially how busy you are. 

And to top it off our lovely family Dr called me tonight (having, I imagine, worked a very long day already) to support me with and discuss ongoing issues. 

I wanted you to know that we think it's an incredible surgery and team, and I know how lucky we are to have you in Tring and how hard everyone works to make it that way!
GP surgery review: rothschild-house-group
Title: Poor
Rating: 3 out of 5
Visited: January 2023
Expecting people who are not well to wait outside,in freezing weather, to collect prescriptions is totally unacceptable.  Whoever has managed the fiasco of the last 8 months,rebuilding project, needs to be held to account.  No other business would treat their customers, let alone patients, in this way. Senior staff should sit outside in the cold for twenty minutes.
GP surgery review: rothschild-house-group
Title: Not what the Media portray
Rating: 5 out of 5
Visited: December 2022
The Berkhamsted Surgery is very far from the image portrayed in the Media. I'm most fortunate to be resident within their catchment area. Urgent attention when needed  and adequate time for interviews to take place.
GP surgery review: warden-lodge-medical-practice
Title: Improvements
Rating: 2 out of 5
Visited: February 2022
I have had recent contact with my local GP surgery.
On these occasions, the receptionist was polite, helpful and efficient.
After a long wait I was connected to the office and it was helpful to hear how long I was in the queue.
The care I received was also excellent in that there was a personal plan of action and they listened to my complaint.
GP surgery review: warden-lodge-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
Nice clean practice. They are always very helpful. I suffer with anxiety and staff always make me feel at ease.
GP surgery review: bennetts-end-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: March 2023
Have been on hold for 2 hours and still nowhere near the front of the queue. Getting an appointment with this service really is impossible. Not allowed to walk in and make an appointment either. Whenever I have been in the surgery there are no phones ringing and no one on or behind reception? So unsure what is going on. Will be registering with a new practice. It's also mad to me that this surgery is taking on new patients when they clearly cannot provide an efficient service for existing patients!
GP surgery review: bennetts-end-surgery
Title: This surgery is a disgrace and a complete waste of time
Rating: 1 out of 5
Visited: February 2023
It's impossible to get through on the phone lines... I suspect they leave it off the hook. An hour to get through to order an urgent prescription that I can't order online because its not a repeat prescription.  They have too many patients/refugees and can't cope with demand. Get more phone staff!!!  The music is the same horrendous jazz piano over and over again it's enough to drive anyone mad!! I'm going to move surgery, this has to be the worst one in Hemel. Sort it out!!!! Why are you making it so difficult for people to get help?!
GP surgery review: bennetts-end-surgery
Title: New phone in system
Rating: 4 out of 5
Visited: October 2022
New system appointment/ speak to a Doctor  phone line call in is 5*. Takes your place in the queue and calls you back. Well done Bennetts End . Fantastic service
GP surgery review: bennetts-end-surgery
Title: Apalling
Rating: 1 out of 5
Visited: September 2022
cold uncaring doctor.I felt like i was a nuisence being there,although he was 15 minutes late for my appointment.He said he didnt have a spare 5 minutes to discuss something that was worrying me.I was told to book another appointment.I am currently looking for another practice.
GP surgery review: bennetts-end-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: August 2022
Requested repeat perscription says 2 days. On 3rd day, today still not at pharmacy. Rang doctors said oh there will be delay as is a paper copy and theyve posted to pharmacy. Totally unacceptable need tabs as diagnosed type 2 diabetis and run out sunday. Exp to docs royal mail on strike today and Bh mon why on eath was it posted and they cannot do anything or give me tablets absolute joke how am i supposed to manage my new condition. The surgery has gone to pot.
GP surgery review: bennetts-end-surgery
Title: This Practice is a joke
Rating: 1 out of 5
Visited: August 2022
Unable to speak to someone, unable to book a appointment, unable to enter the practice
Only option is to visit urgent care centre.
The practice might as well not be thier..
GP surgery review: bennetts-end-surgery
Title: Great when you can speak to or see someone
Rating: 2 out of 5
Visited: July 2022
This medical practice needs a call-back service.  Once you get through to the receptionists they are very nice and helpful but very understaffed and like others have said you can wait up to 1/2 an hour to get through.  They need a couple of people just dedicated to taking calls and the receptionists in the surgery dealing with patients.  It's hard to get an appointment and the phone appointments don't work as the doctors don't call at the times requested.  I think people will end up with serious conditions that are left untreated because they can't get in to see anyone.  I would not mind paying £10 an appointment, choose the doctor I want and get an appointment or have them charge for people that cancel or don't turn up.  Maybe its just too many people and not enough medical facilities in Hemel - limit how many patients are on the books and if people can't get registered someone will need to act. As mentioned when you can finally get in to see a doctor they are really good.
GP surgery review: bennetts-end-surgery
Title: Terrible surgery
Rating: 1 out of 5
Visited: July 2022
You can never get an appointment and they change their minds on how to get an appointment depending on who you talk to. How!!!! is it acceptable to not be able to get an appointment for test results, I’ve been trying for over 2 weeks! It’s an actual joke of a surgery
GP surgery review: bennetts-end-surgery
Title: cannot make an appointment
Rating: 1 out of 5
Visited: July 2022
They are still not allowing you to come in and make an appointment and I have tried 900 times to get through this morning and its still engaged.  They have to be the worst surgery in Hemel Hempstead.  The doctors I have dealt with are great, but its just a nightmare, my mother needs attention and I just cannot get through
GP surgery review: everest-house-surgery
Title: Thank you Nurse
Rating: 5 out of 5
Visited: March 2022
Just wanted to thank the lovely nurse who took my ECG yesterday and put me at ease when I was very nervous. A Romanian lady, she was very thoughtful towards me. I appreciated her kindness as I was dreading the test! Also got my flu and pneumonia jabs all at the same time. Thank you. All of the GPs at Everest Way are superb, too.
GP surgery review: the-limes-medical-centre
Title: Great Patient Care
Rating: 5 out of 5
Visited: July 2023
I attended the practice to have a health check as part of my application to become a foster carer. The staff and doctors were incredibly helpful and talked me through the process to put my mind at ease. The whole experience was stress free and I would definitely recommend this practice to other people.
GP surgery review: the-limes-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: July 2023
A practice where I felt heard & valued as a patient & not dismissed. 
Very pleasant experience. My doctor did not rush my appointment showed empathy & asked all the important questions which made me cared for in the appropriate medical setting.
GP surgery review: the-limes-medical-centre
Title: Always willing to help
Rating: 5 out of 5
Visited: June 2023
I spoke to a new receptionist this morning. She was very polite, respectful and understanding, explaining what I need to do next.
GP surgery review: the-limes-medical-centre
Title: Excellent service
Rating: 4 out of 5
Visited: May 2023
There have been some difficulties in meeting demand in the past, as all surgeries have had.  So I wanted to say that the response I received to a recent illness was first class.  A very short time after telephoning I saw a practice nurse and then the duty doctor;  I had a very thorough examination and appropriate (and effective) treatment.  Thank you.
GP surgery review: the-limes-medical-centre
Title: So fortunate to have this brilliant medical practice
Rating: 5 out of 5
Visited: May 2023
I feel prompted to write once again to praise The Limes and all its staff for the continued fantastic service they are providing to their patients.  Having been with them for most of my life I have always felt supported and reassured that they are there to help me and my family with health issues.  The reception staff always adopt a ‘can do’ policy to offer help, and they are always cheery and friendly which makes such a difference.  The doctors are similarly proactive to help resolve problems and I always feel I know the ‘plan’ moving forward with treatment.  I find the online patient record and NHS app a huge help in keeping on top of test results and dates which I always struggle to remember.  Knowledge is power as they say and understanding what is happening with one’s health takes away a lot of the anxiety.  I also think it’s important for us all to take responsibility for our own health which I think must ease the burden in the system to a degree.  Many thanks to all the doctors, nurses and support staff at The Limes for your amazing work. We are so grateful.
GP surgery review: the-limes-medical-centre
Title: Good experience
Rating: 5 out of 5
Visited: May 2023
I visited today.  The nurse was lovely and friendly, very helpful!  Really pleasant surprise.  Surgery smelled so fresh and clean too, very happy.
GP surgery review: the-limes-medical-centre
Title: So helpful
Rating: 5 out of 5
Visited: May 2023
I can honestly say the receptionist was so kind and helpful, really putting herself out to help me. Trying to get the best appointment for me. Thankyou so much for your help.
GP surgery review: the-limes-medical-centre
Title: Putting the patient at ease
Rating: 5 out of 5
Visited: May 2023
The telephonist who answered my query put me at ease by using my forename, rather than treating me as it were at a distance. Each time she acknowledged me as the enquirer, my confidence in tbe advice given grew. Thank you.
GP surgery review: the-limes-medical-centre
Title: Excellent service from test results service
Rating: 3 out of 5
Visited: May 2023
Whilst enquiring about test results I have just had the pleasure of speaking to a  wonderful member of staff who was polite, listened intently, gave good information and generally went above and beyond her role.  Thank you!
GP surgery review: the-limes-medical-centre
Title: Same day appointments
Rating: 2 out of 5
Visited: April 2023
So frustrating 5 mornings I’ve been calling for a same day appointment from 8:30. “Lines are full please call back”. Call back same message,  still busy… one of the days I got a ring back, no available same day appointment, had another ring back on another day, no available on that day either. I’m poorly on chemotherapy so I really need an appointment and the support from my GP. 
Please The Limes do something with your appointment system.
GP surgery review: church-langley-medical-practice
Title: Excellent
Rating: 5 out of 5
Visited: March 2022
Had no problems with the surgery visit. Waiting room was very clean. The receptionist was very helpful with an enquiry. Didn’t have to wait my appointment was on time. The nurse I saw was lovely and patient with me.
GP surgery review: church-langley-medical-practice
Title: Good practice
Rating: 5 out of 5
Visited: February 2022
Happy with the care that was provided to me during my recent visit. The staff were polite, caring and very professional.
GP surgery review: church-langley-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: February 2022
Doctor/nurse was really helpful on the phone and really took the time to help me with my problems enquiring about what was going on in my life and gave me a leaflet that was really helpful
GP surgery review: church-langley-medical-practice
Title: Good reception
Rating: 4 out of 5
Visited: January 2022
Whenever I have had to  contact the Doctor's, the response has always been courteous and helpful. My recent face-to-face appointment was professional and friendly. I fetel the surgery is working hard to maintain the trust of patients in a difficult time. I do find talking about my medication on the phone difficult but that is how it is at the ment
GP surgery review: church-langley-medical-practice
Title: Friendly and helpful.
Rating: 5 out of 5
Visited: January 2022
Staff were welcoming and reassuring. Minor back surgery done painlessly. Given advice on  after care ,new dressings and an appointment for stitches to be removed.
GP surgery review: church-langley-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: January 2022
Having a smear test is essential but can also cause embarrassment. The nurse was very friendly and put me at ease within seconds. She showed true compassion and was very informative of the procedure and talked me through it step by step. An exceptional women and I will never fear a smear test again.
GP surgery review: church-langley-medical-practice
Title: Good experience
Rating: 4 out of 5
Visited: January 2022
I have been booked for the smear test. Everything went nice and smooth, the nurse and the receptionist were very nice, polite and I've been in and out in less than 10 min. Keep up the good work!
GP surgery review: church-langley-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: January 2022
Just had a blood test done. Nurse was lovely and friendly. Also receptionist went above her duties to get me seen by a doctor, after me mentioning my symptoms. Thanks to both staff
GP surgery review: church-langley-medical-practice
Title: Good practice
Rating: 5 out of 5
Visited: January 2022
I was seen on time and the nurse was very professional and helpful answering any questions I asked she explained everything to me and I was comfortable being there
GP surgery review: church-langley-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
Appointment was scheduled quickly. Team were welcoming and made the whole visit a comfortable experience!
GP surgery review: lister-medical-centre
Title: Totally Inadequate Surgery
Rating: 1 out of 5
Visited: March 2023
I am absolutely appalled at the low level of service from Lister House. I have been trying to contact them for 2 weeks to arrange a GP appointment. Following emergency treatment at the hospital, I desperately need blood pressure medication and cannot even talk to a receptionist. I’ve been able to access the queue once, and after waiting an hour and 15 minutes, the surgery closed and the phone was cut off. I’m completely at a loss and don’t know what to do.
GP surgery review: lister-medical-centre
Title: Complaint Resolved
Rating: 3 out of 5
Visited: March 2023
I complained the phone service was completely unreachable. I complained how difficult it was to book an out of hours appointment. Delighted to say that I called today was number 25 in the queue but could ask for a callback when I reached the front of the queue. Received the callback and booked appointment. Well done, it’s good to see that raising a complaint does necessitate an improvement and a response, thank you.
GP surgery review: lister-medical-centre
Title: Time well spent
Rating: 5 out of 5
Visited: March 2023
Informative information session spending quality time explaining my health issues and adapting lifestyle to maintain a healthy life now and in the future.
GP surgery review: lister-medical-centre
Title: Special Measures Required Without Delay
Rating: 1 out of 5
Visited: March 2023
Cant get an appointment even for the next 4 weeks, there was a total of 5 Emergency Appointments available on the day I called. For a surgery covering large parts of a town of 93,300 (accordingly to the Office of National Statistics in 2021) - A Total Disgrace. Notwithstanding being cut off over again, calling at 08.00 and being told your number 25 in the cue. The infrastructure has Failed and this is supposedly a new surgery. It was Outdated before it began. Something needs to change, the fact the surgery appear to be reading these messages and it remains incompetent adds further weight to the feedback.
GP surgery review: lister-medical-centre
Title: Diligent and helpful Doctors
Rating: 4 out of 5
Visited: March 2023
It’s a busy practice, so it’s sometimes difficult to obtain an appointment for routine matters. However, I have found the service to be very good, with very helpful, diligent and competent Doctors.
GP surgery review: lister-medical-centre
Title: Terribly rude doctor
Rating: 1 out of 5
Visited: March 2023
I was given an appointment at 9.15 for a doctor to see my 5 month old baby. On arrival the doctor was abrupt and rude she questioned why I gave my teething daughter calpol that day and looked at me in utter disgust that I had done so. I was so shocked that she asked me why I gave my child calpol that my partner had to answer for me. I wasn’t there to be questioned I was there to check on the health of my baby which she was totally uninterested in doing. These people are supposed to make us feel at ease and comfortable. This doctor did not.
GP surgery review: lister-medical-centre
Title: Practice review
Rating: 4 out of 5
Visited: February 2023
The reception staff and nurse were very helpful and friendly .
They were very efficient and gave me all the information I needed . However, when ordering repeat prescriptions online, there are ALWAYS problems i.e. at least one item I have ordered does NOT get sent to the pharmacy causing me to have to query it with the surgery, after which it is. This is extremely stressful for me. I have prostate cancer and I am asthmatic. I would appreciate it if measures were taken to put this right
GP surgery review: lister-medical-centre
Title: Face to Face with the diabetic nurse
Rating: 5 out of 5
Visited: February 2023
I arrived and was seen at the appointment time. The nurse was very friendly and put me at ease. She went through the blood test results with me and explained the readings. She was very helpful and very professional! I had a blood pressure test which was ok. All aspects of my condition she explained clearly and answered any questions I had. I was very satisfied with the nurse and her positive attitude !
Lister Medical Centre is a good practice, but there is room for improvement with being able to see a doctor, it is sometimes difficult to get an appointment, hopefully this will improve !
GP surgery review: lister-medical-centre
Title: Used to be a reasonable practice but now failing
Rating: 2 out of 5
Visited: February 2023
Visited the practice in person to book a face to face routine appointment. Told I couldn't have one, had to be a phone call instead. Booked two weeks in advance. Day came, got a text to cancel my appointment and told it was being rescheduled for seven day's time. Here I am, 1hr and 40mins past the appointment time, still waiting! Phoned to ask what's going on, only to be told 'times aren't given for on the day appointments' - pointed out that mine isn't an on the day appointment, it was booked three weeks previously but I'm still told to sit and wait as 'the doctor is on her last three calls of the morning and you are on the list'. It really isn't good enough. I specifically booked well ahead so I didn't get caught up in all this 'appointments on the day' rubbish. 
We are waaaaay post pandemic - doctor's surgeries should be getting back to how they operated before the shutdown.
GP surgery review: lister-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: November 2022
My 70 year old mum was sent a appointment for the doctors for today which although she was sick with a nasty chest infection and cough she went to thinking they would be able to help her, how wrong she was, the appointment was only to check her blood pressure which she wasn't told about before the appointment and even though she was coughing her lungs up and in pain with the chest infection the nurse wouldn't help her, mum ask could she please see a doctor then and was told no..go home and call 111, or report to the hospital. No doubt the trip out today in the cold didn't help her situation and she doesn't have the energy to sit for hours at the hospital and on top of being ill resk getting covid again. I understand that you have your way of doing things but when a 70 year old asthma suffer with a chest infection and painful cough arrives at your practice I would have thought you would have at lest tried to help her.
GP surgery review: wrafton-house-surgery
Title: Good experience
Rating: 4 out of 5
Visited: May 2023
Originaly this was supposed to be a face to face appointment on 5th June but I was contacted with the option of having a telephone appointment to discuss my blood test results.  This I agreed to and was told it would be an am call. Very happy I wasn't kept waiting too long and got results explained. Overall a good experience.
GP surgery review: wrafton-house-surgery
Title: Friendly and efficient practice
Rating: 5 out of 5
Visited: May 2023
This is a helpful and pleasant practice. The receptionists and nursing staff are very efficient and friendly.