janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: st-john's-medical-centre
Title: Don't answer the phone
Rating: 1 out of 5
Visited: April 2023
At 8.00 you won't answer the phone on speed dial at 8.01 you answer the phone telling lies about being at the end of a 30 person que
GP surgery review: st-john's-medical-centre
Title: So helpful and informative
Rating: 5 out of 5
Visited: March 2023
Dr called me for telephone consultation- listened to what I had to say and the response provided was so clear, helpful and informative, with concise directions given for going forward. Really appreciated.
GP surgery review: st-john's-medical-centre
Title: Good experience.
Rating: 4 out of 5
Visited: February 2023
Spoke with the practice pharmacist who was most polite and explained very clearly the reason why I am to start taking medication and what the medication will actually do, overall very pleased with the conversation I had with the gentleman.
GP surgery review: st-john's-medical-centre
Title: Helpful  team
Rating: 5 out of 5
Visited: January 2023
I arrived for a 7am appt and was told I had the wrong day my appt was booked for next week. There had been a clear error by the team in booking me into the wrong date. But the team were very helpful and the nurse I was due to see said she would fit me in to her schedule, which  I’m sure would have been very busy. There was no fuss, just quietly and professionally the nurse and the receptionist put it right and fit me in. I didn’t even ask for this, they just offered.  I’m a professional busy working woman myself, so I understand sometimes they’re maybe an error, but how it is acknowledged and rectified makes all the difference. Thank you to the early morning receptionist and especially the nurse, I really appreciated you resolving this. Thank you
GP surgery review: st-john's-medical-centre
Title: Excellent staff and great, fast service
Rating: 5 out of 5
Visited: December 2022
Since the back office merger, many things have become far better. Most notably the ability to write why I am requesting a repeat prescription (e.g. when I had to request a replacement for lost medication).

I have also found the texts from the surgery very useful, as it allows them to easily update me on the process of prescriptions and any changes or issues, and I have had wonderful experiences on the phone with short wait times, and quick, responsive staff who are aware of what's needed, and are constructive, supportive, and friendly.

I'm very very impressed by these changes and think the surgery is wonderful.
GP surgery review: streets-corner-surgery
Title: Great surgery
Rating: 5 out of 5
Visited: October 2023
Really lovely surgery, receptionists are very helpful and considerate. Doctors are very thorough and listen. Highly recommend!
GP surgery review: walsall-wood-health-centre
Title: Be aware
Rating: 1 out of 5
Visited: June 2022
Extremely difficult to get an appointment.  Only sure way is to go to surgery and queue when practice opens at 8 am which is not ideal when ill.   Also all contact starts with phone consult and it’s hard to see a doctor face to face.  I appreciate that doctors are under pressure but I am not impressed with the service provided by this practice.
GP surgery review: collingwood-family-practice
Title: Poor service
Rating: 2 out of 5
Visited: May 2023
I tried to order a prescription on line. There was a problem with the app. Went on the website ,same problem. Phoned the surgery, waited 65 minutes .my prescription was ordered under duress. Got a message back from the doctor telling me that I may not be able to receive another prescription unless I make an appointment for my annual blood test which was already booked a week previously had the doctor cared to look. So I phone the surgery again to confirm that the bloods the doctor wanted would be taken in the previously booked appointment.  On the phone for another 45 minutes, no answer. Tried again the following day , this time I was on the phone for 55 minutes before someone at the surgery hung up on me. I then Went to the surgery during my working hours to ask about the doctors message and to see if I needed to book up for a further blood test to which I was informed that the blood test that I had already booked would suffice. I informed the receptionist that the service was extremely poor and left. I then received a further message from a doctor telling me not to phone or visit the surgery. Astonishing!! So if the website is playing up or the nhs app isn't working wete up the creek without a paddle. Extremely poor communication, or lack of.
GP surgery review: collingwood-family-practice
Title: Ignoring referrals from 111
Rating: 1 out of 5
Visited: May 2023
I was assured by 111 that they would send a referral to Collingwood family practice and I would get a call back and appointment from them the same day. I waited by the phone all day nothing, the next day nothing. I assume this practice are aware 111 are part of the health care system.
GP surgery review: collingwood-family-practice
Title: Excellent clinicians
Rating: 5 out of 5
Visited: March 2023
I have used the surgery more frequently since having my baby, they have always been thorough and swift caring for my daughter and myself. The follow up text messages with additional medical information has also been really useful especially after an appointment with a child so you can retain all the information and plan of care discussed.

The appointments are more accessible and efficient face to face.
 I have received care from doctors, nurses and physios - all have been exceptional, compassionate and thorough in thier treatment and follow up. Thank you to all the staff including the medical receptionist who have been fantastic with facilitating appointments.
GP surgery review: collingwood-family-practice
Title: Awful appointment system
Rating: 1 out of 5
Visited: March 2023
It is impossible to book an appointment to see a doctor at this practice if you can not get to a phone at 8 o'clock in the morning because you do shift work or not allowed to use a phone in your work place and the receptionist will not book one for you in advance.
GP surgery review: collingwood-family-practice
Title: Brilliant Drs Surgery
Rating: 5 out of 5
Visited: February 2023
I saw a Dr today and they were excellent.  They put me at ease and were very friendly.  I never have any trouble getting an appointment and all the staff are very helpful.
GP surgery review: collingwood-family-practice
Title: Exceptional service
Rating: 5 out of 5
Visited: October 2022
In the past year this surgery has provided to myself and my mother absolutely excellent service. Calls are answered swiftly, the staff are really caring and friendly, nothing is too much trouble, and no long waits for an appointment. They always call back if they have a cancellation. They are providing an excellent covid/flu vaccination service. They are thorough, organised and professional.  I’m not one to normally leave a review but I believe this is so very well deserved. I am more than impressed! One of the best family practices in the area!
GP surgery review: collingwood-family-practice
Title: Rude, ill mannered receptionist
Rating: 3 out of 5
Visited: August 2022
I called at the surgery today, on approaching the reception the receptionist on duty continued looking at the computer, no eye contact, no good afternoon, even though I had said hello.
Without eye contact she said"yes" I advised her that I had collected my meds from the pharmacy and items were missing, I gave her my name, she still continued looking at the computer, she asked what the items were.
I gave her the repeat medications names that were missing, without eye contact she said"well you only had an amount for 14 days last time" I tried to advise her that the dosage had been changed by the GP, she states that the other item cannot be sent electronically, I have been having these repeat medications for years.
Still without any eye contact she said" I will get doctor to do a prescription for remaining amount.
I also asked if I could possibly have a medication list to take on holiday, because I would need to produce this at airport security.
She was puffing and really not interested in anything I said.
I asked to speak with a manager, her reply was there is no manager, I asked to speak with a supervisor, then she advised that the person was not available, I asked for her name, she replied I have already given it to you and refused to give her name, I did go to look for one of the senior nurses but they were with patients, this particular receptionist is rude to me every time she is on the front desk, the other reception staff are always polite and courteous as are the doctors and nurses, there is obviously a training issue, she has got no manners and no people skills, I did tell her that if she didn't like her job she should maybe look somewhere else, when someone is ill they do not want to face the prospect of being spoken to and treated disrespectfully just because a person is having a bad day, the nhs advertise Zero tolerance, but it must work both ways, what a shame that one person who is as rude as she is can spoil the reputation of a Good GP practice.
I would like someone to contact me to discuss further.
GP surgery review: collingwood-family-practice
Title: Extremely considerate staff
Rating: 5 out of 5
Visited: May 2022
I tried to book a face to face call. Unfortunately there was no space. Then I had a return call 20 minutes later saying there was a space due to a cancellation. That action was extremely thoughtful. I praise the attitude and action. Thank you.
GP surgery review: collingwood-family-practice
Title: Excellent caring practice
Rating: 5 out of 5
Visited: February 2022
Thank you for the exceptional care shown to my elderly mother and father-in law.  The practice has outstanding receptionists and extremely caring doctors.  Nothing is too much trouble for them, and they happily deal with all the continuing issues we’re dealing with as a family. 
You’re making a difficulty time a little easier for us.
GP surgery review: portland-medical-practice
Title: Poor communication service
Rating: 1 out of 5
Visited: July 2023
Since joining this doctor's surgery, my experience has been far from satisfactory. My first encounter was during my pregnancy, where I had to endure a long wait.

Another concerning incident occurred recently when I messaged them via their app about an issue. I was prescribed a cream for my child, which I collected from the chemist without any charge. However, when I followed up with the doctors, they informed me that I now have to pay for the same cream. I requested an explanation for this sudden change, but all I received was a link to an NHS page, which did not address my questions at all. I had to raise another ticket to inquire about why my earlier queries, from over a month ago, haven't received any response. They seemed unaware of what I was referring to.


To add to the frustration, I was advised by a private healthcare doctor to seek a prescription for non-dairy milk from my doctors, and a staff member at Portland Medical Practice suggested sending an email for assistance. I followed their advice, attaching all the necessary documents, only to be told later that I can simply purchase the milk from the chemist. It would have been helpful to know this earlier, as I wonder why I was given conflicting information in the first place.


Despite asking multiple times, I still haven't received a clear answer as to why I was given incorrect information or if I can speak to someone directly about these issues. Instead, I only receive text messages that don't directly address my concerns, and there has been no effort to arrange a phone call to discuss and resolve the matter.


Overall, my experiences with this doctor's surgery have been disappointing, and I hope they can address these issues promptly and improve their communication and service in the future.
GP surgery review: portland-medical-practice
Title: Not fit for purpose
Rating: 1 out of 5
Visited: August 2022
The practice sent my wife and I a tex for a flue jab I have a lung issue and my wife is asthmatic. We went into the practice to book a jab no appointments for Aug or September the only one date was end of October when I’m on holiday so I said it’s a bit late but could we have a appointment in November they said we don’t know if we be taking appointments for jabs then. So if we are ill  with the flue we’ll go to A&E that are already chock a block which is no wonder if all the GP’s are as poor as this practice.
GP surgery review: rushall-medical-centre
Title: Referral to nurses
Rating: 2 out of 5
Visited: October 2023
Wouldn’t answer phone tried all day Tuesday and Wednesday morning to see if they have referred my son to the district’s nurse in the end had to go down they said it had been done, Wednesday night we had to ring the nurse they told us they couldn’t find him on the system nothing had been done so she couldn’t come out to change my sons bag, she told us to go to a&e we were told on Tuesday at the hospital they would referral it to the nurses and doctors.l think it is very bad not to answe the phone straight away.
GP surgery review: rushall-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: August 2023
My aunt has been ill for some time and became bed bound abour 2 years ago.  The practice could not have been more helpful accommodating and friendly.  I have on several occasions had to have the doctor / paramedic out to my aunt and they have always been prompt, thorough and have explained her condition and medication in detail.  I have nothing but praise for the staff from reception right through to the doctors and medic.
Sadly my aunt passed away but may thanks to all at Rushall Medical Centre
GP surgery review: rushall-medical-centre
Title: First Class Service
Rating: 5 out of 5
Visited: May 2023
I can find no fault with Rushall Medical Center. I've been going there for years and the service has always been exceptional from the receptionist to the doctors and the staff in between.
GP surgery review: rushall-medical-centre
Title: Professional and kind
Rating: 5 out of 5
Visited: February 2023
I've had an ultrasound and I was treated with professionalism, respect and kindness. 
Can't thank you enough for your kindness
GP surgery review: rushall-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: January 2023
I have a phone call appointment booked for 9am, nearly an hour later I'm told it could be any time, its just a guide to say 9am. They don't care that I have taken time off work to take the call, that I have other commitments to keep. And when I want a face to face appointment or prescription, it's like everything is too much hassle and inconvenient for them. After explaining that it is either urgent care, or I can't use the online service, they don't seem to care and belittle you for bothering them.
GP surgery review: rushall-medical-centre
Title: Extremely poor practice
Rating: 1 out of 5
Visited: November 2022
They never answer the phones.
Can never ever get an appointment even for a 3 year old. They say you can't book in advance and to ring up in the morning so you call first thing to be told there's no appointments left because its too late even though I've rang from before they open to get the call answered on time.
3 year old has a terrible chesty/croup like cough for a week been trying for 3 days to get her seen and still nothing. Want to send me to Darlaston hub instead. Absolutely ridiculous. Two surgeries and not one has any appointments. It isn't the first time this happened and I'm sure it won't be the last.
GP surgery review: rushall-medical-centre
Title: Pain relief
Rating: 4 out of 5
Visited: October 2022
Rang surgery for some pain relief as can only get on prescription the ones that work for me was sent to physio very quickly that was good told they could give me a prescription also, was told I had muscle weakness which was causing the pain and given some exercises to help he also recommended pain relief can’t get a telephone consultation till 17 so I’m in tears using hot water bottles shouldn’t I have had the pain relief first
GP surgery review: rushall-medical-centre
Title: No problem
Rating: 5 out of 5
Visited: February 2022
I had a smear test I was extremely anxious regards to this.  I was called in to my appointment met by a friendly nurse who put me at ease straight away she explained very well regards to why we need smears and what results could mean when they come back.  Procedure was fine I don’t know what I was panicking about.
GP surgery review: birchills-health-centre
Title: Unhappy with receptionists manner and tone
Rating: 1 out of 5
Visited: December 2023
Unhappy yet again your receptionist staff have no mannerisms are unsure what the waiting times are ask to take a seat and you don’t get told that doctors running behind you ask for a call back but they automatically assume appointments for a face to face never call you and when asked to speak to a manager they ask you put the issue in writing the the receptionist need training how to speak to patients in a polite professional manner . They need people skills introduce training for admin  front facing staff and too many agency doctors who are no help
GP surgery review: birchills-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Drs go above and beyond, able to receive an appointment straight away, have received excellent care from the team.
GP surgery review: birchills-health-centre
Title: Wonderful service
Rating: 5 out of 5
Visited: June 2023
I have been registered with this surgery since birth (35 years) . Wonderful service and great doctors. Receptionists are very helpful . The main doctor is our family doctor and he is fantastic. Registered 3 new family members this year and he has been extremely helpful . Nurses are wonderful.
GP surgery review: birchills-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I was seen by my doctor who advised me on further treatment. He was able to get an urgent appointment for me. I have always had   faith in this practice, and hope to continue doing so.   I know it isn't 
as easy as before lockdown but I am grateful I am with a good practice I can rely on for help, support and treatment.
GP surgery review: birchills-health-centre
Title: Cannot get an appointment
Rating: 1 out of 5
Visited: November 2022
I have family and friends who do not speak fluent English and do not know how to navigate or use computers or have access to the Internet. To get an appointment at this practice, you need to fill out a form online which is quite difficult for patients who do not speak fluent English and do not know how to use a smart phone. What happened to calling up and getting an appointment? What are people supposed to do who do not know how to use a smart phone and do not have access to the internet? How are they supposed to get an appointment? There used to be a time where people could call up and make an appointment, now it has become such a hassle. The online form takes ages to fill in and asks irrelevant questions. I have seen similar reviews regarding this issue at the GP surgery, something needs to be done.
GP surgery review: birchills-health-centre
Title: The worce
Rating: 1 out of 5
Visited: July 2022
E consultant is rubbish they try to find out your problems over the phone even if child or elder no meter is you have several health issues or if you have infection never nobody will see you
GP surgery review: bloxwich-medical-practice
Title: Unhelpful
Rating: 2 out of 5
Visited: August 2022
Very disappointed in which the way the practice handled the clerical obligation they had regarding the death of my father. In a difficult time for myself and my Mom, we did not need the added pressure of having to chase a simple task, which was needed to be performed by the practice in order for us to resister his passing.
GP surgery review: bloxwich-medical-practice
Title: Efficient and Helpful Practice.
Rating: 5 out of 5
Visited: July 2022
I have been with Bloxwich Medical Practice for a number of years and always find them helpful, amicable and efficient.
GP surgery review: harden-blakenall
Title: Continuously poor
Rating: 1 out of 5
Visited: November 2023
I’m am sure that I am not alone in experiencing poor quality service from Blakenall Practice. 

The appointments are a lottery system. The surgery takes no consideration to the working population. 

Our family were forced to attend this surgery, we were under the impression that the move was temporary during Covid. We would never have selected this surgery given its historic poor reputation within the area. When will patients be returning to Harden? 

I’d be very interested in learning more about their PCN Capacity & Access Improvement Plan. 

I’d like to know more about their Patient Participation Group so that I can give my honest feedback directly to the decision makers at Modality Partnership.
GP surgery review: harden-blakenall
Title: Great Nurses but where are GP’s
Rating: 1 out of 5
Visited: June 2023
Following tests and new diagnosis from neurological specialists I received a text to call surgery to make a non urgent appointment with a doctor. 12 days later despite calling every day I’m still unable to see or speak to a GP. Apparently appointments are always gone. Very bad medical service.
GP surgery review: harden-blakenall
Title: Useless GP surgery with Useless Staff
Rating: 1 out of 5
Visited: June 2023
Huge delays in answering the phone even in a short queue waiting times are over a hour to be spoken to, only to be told there is nothing that can be done about your problem.

No help is offered from this practice in the slightest and I would suggest that people look elsewhere for medical advice
GP surgery review: harden-blakenall
Title: Non urgent appt management
Rating: 3 out of 5
Visited: May 2023
For non urgent appts the 8 oclock call system does not  work if you want to see a doctor.  When asked about seeing a nurse the receptionist asked what for and when explained the appt was probably for bloods due to past anaemia, to be told the nurse can not take bloods without the patient seeing a GP first.  Nurses have autonomy and advance nurse practitioners can write prescriptions and make a clinical decision to take bloods - Waste of a GP appt without the results of a simple test...........Also runs the risk of a non urgent then becoming urgent and further pressuring our urgent care systems
GP surgery review: harden-blakenall
Title: Horrendous Practice
Rating: 1 out of 5
Visited: April 2023
Got told my results aren’t urgent when they’re urgent to me. Told I would be called back in 2 weeks. Almost 2 months later and calling every day still no appointment or call back
GP surgery review: harden-blakenall
Title: Getting appointment
Rating: 1 out of 5
Visited: April 2023
Getting appointment for children is way out, every time I call I get the same thing, all appointments have gone ect call again tomorrow, I'm all for waiting for appointments but for children that have disabilities it's wrong I will be looking for another doctors that can hopefully give my children the time an care they need
GP surgery review: harden-blakenall
Title: Friendly Practice
Rating: 5 out of 5
Visited: March 2023
Blakenall Practice is a very friendly, welcoming Practice. Everyone has time to deal with queries etc. Patients never feel rushed.
GP surgery review: harden-blakenall
Title: Good medical centre
Rating: 5 out of 5
Visited: March 2023
Was very impressed with the greeting I received on arrival at reception.
My appointment was bought forward because of bad weather, so seen Dr on arrival & was happy with the consultation.