janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-bridge-group-practice
Title: Dismal
Rating: 1 out of 5
Visited: March 2022
Had a blood test a few months ago, was told by the receptionist that my bloods were fine (no further action) - Checked my results online on the NHS app, my Iron levels were dangerously low (4). Had to put in a request to the doctor for treatment which was accepted immediately. Due to this failure by the practice receptionist, I was not booked in for a follow up blood test. Been trying to book a blood test for months, as the pharmacist will no longer issue my Iron tablets without a blood test. I called and spoke to the receptionist today who refused to book me a blood test as it needs to be referred by a doctor, unsure why this is as my last blood test I self referred for.
Receptionist told me I have to see a doctor, I have been calling every chance I get with no success in getting an appointment, I am at work at 8am and unable to call or come in to the practice to book an appointment. 
It’s impossible to get an appointment if you work, therefore unable to have a follow up blood test after a course of Iron tablets (which is normal practice) 
The receptionist today was very unhelpful and would have happily seen me without an appointment, without a blood test and have my serious condition not seen to adequately. I asked to speak to another member of staff, magically the receptionist could put in a blood test request all of a sudden. 
Will be putting in a formal complaint to the surgery and the NHS.
GP surgery review: the-sutton-manor-surgery
Title: Felt listened to.
Rating: 5 out of 5
Visited: November 2023
It did take a few tries (phoned but appointments for that day gone) to get an initial appointment several months ago but as my need wasn't urgent I understand this. Since then I have been completely happy with the service I've received. The GPs collected information from several investigations they arranged for me and explained things to me so I could make an informed choice about the treatment route I was comfortable with. I felt listened to and treated as an individual.
GP surgery review: the-sutton-manor-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: September 2023
My wife and i have recently joined this practice  and the service that we have received has been superb .I have actually seen a doctor face to face. We would recommend this practice to anybody seeking a new doctors..
GP surgery review: the-sutton-manor-surgery
Title: Kind and helpful
Rating: 5 out of 5
Visited: May 2023
During the past 2 years my parents (who are both well into their 80's), especially my mum, have needed help with a number of medical conditions. The staff at Sutton Manor have repeatedly done whatever has been necessary to get them the required help, for which we are incredibly grateful.
GP surgery review: the-sutton-manor-surgery
Title: Dreadful Receptionist
Rating: 0 out of 5
Visited: February 2023
Phoned today to try and get an appointment for a severe ear infection (diagnosed 19 days previous at the surgery) as pain is horrendous and feeling dizzy/unwell/sick with hearing loss. Receptionist told me to persevere with the pain as there are lots of people needing appointments. 

Explained I was told last week by the Dr to make an appointment if it wasn't getting any better and was told there is nothing they are willing to do to help me.
GP surgery review: the-sutton-manor-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: July 2022
I have nothing but praise for the whole team at Sutton Manor Surgery, they have been fantastic.

After completing the online form I had a telephone appointment the next day, which was followed up with a face to face appointment a week later. The receptionist team have been very accommodating when booking me in fortnightly, showing empathy and compassion for my situation and the 2 GPs I've spoken to/seen have been very understanding and thorough; their manner is excellent. They have taken my concerns seriously and acted on them; putting in a referral, chasing it up and giving advice. 

I couldn't be more happy about the service I've received over the last 6 weeks, the entire team have gone above and beyond. Thank you.
GP surgery review: the-sutton-manor-surgery
Title: Reception
Rating: 3 out of 5
Visited: February 2022
In reply to the clinic over the staff member being sworn at, it wasnt me, so you can go back and listen to the call , as you record them. It was 24th February @ 14.53PM. The receptionist was very rude, I hardly had time to get the question out of my mouth, before she put the phone down
GP surgery review: the-sutton-manor-surgery
Title: Reception
Rating: 3 out of 5
Visited: February 2022
The receptionist was very rude, and put the phone down on me, when all I asked was a simple question. It was 23/02/2022 @ 2.55pm.
GP surgery review: the-sutton-manor-surgery
Title: Worse practice
Rating: 1 out of 5
Visited: January 2022
Visited this surgery multiple times to ask for a simple requirement from them in which they don’t get back to you they say they will call you and do not call you leaving you having to visit again which then someone else is at the desk who has no clue about it so then have to go through the process all over again which leads to other consequences in my work place and all over a print out.
GP surgery review: dr-ia-galea-and-partners
Title: Not so good as before
Rating: 5 out of 5
Visited: September 2023
The way anima is currently implemented will bring this surgery down when it comes to appointments   I can understand not being able to access same day appointments when they're gone. However it seems when these go you can't book copd, asthma, followups or anything. To me this makes the practice the same as all the others; log on at 8 and pray instead of get on the phone and pray. It's a shame can't still use online request for non urgent follow up appointments
GP surgery review: dr-ia-galea-and-partners
Title: Shocking
Rating: 1 out of 5
Visited: July 2023
Very poor pratice.Just to contact them takes over 30 min.When eventually contacted and asked to book an appointment with a doctor,they tell you they are able to talk to you about this next week.When you call next week they continue their efforts to get rid of you like you are a nuisanse not a patient registered with them.Shocking receptionist manners.And I am a cancer patient.I wonder how they treat people with "just" high blood pressure or a flue
GP surgery review: dr-ia-galea-and-partners
Title: Understanding??
Rating: 1 out of 5
Visited: July 2023
My husband is off work and had a telephone appointment yesterday morning. Yesterday afternoon his work called and said he needed a sick note so I called the surgery and asked if I could collect one for him to be told that he would need to ring at 8am the following morning to make an appointment to request one. So he did as he was told only to be faced with someone telling him that he should have requested one on yesterdays appointment as it’s a wasted appointment today (yes we are both aware of that). His work didn’t call him until yesterday afternoon. Neither of us would ever waste an appointment. Please try to be a little bit more understanding.
GP surgery review: dr-ia-galea-and-partners
Title: Crazy
Rating: 2 out of 5
Visited: May 2023
Rang the surgery 3 times between 1.55 and 2.05 to be told surgery closed and only open 8am to 6.30 pm.   I believe  2pm is in those times. Don't expect to get through for at least 20 minutes bit be great if someone there.  Am 80 had a nasty accident 8 weeks ago and still not able to see a doctor.
GP surgery review: dr-ia-galea-and-partners
Title: Very poor service
Rating: 1 out of 5
Visited: April 2023
Shocking telephone manner by the receptionist I spoke to. The most unhelpful person I have ever felt with in the NHS. Was told she basically did not care why I’m ringing up and she was not bothered about the manner she spoke to me in when I questioned this. 9:41 5/4/2023 phone call. Needs addressing and putting on a course of how to speak to the public.
GP surgery review: dr-ia-galea-and-partners
Title: excellent service
Rating: 5 out of 5
Visited: June 2022
spoke to the receptionists twice today who where all very friendly and helpful. I am due my annual BP and blood tests and am fit and well with no other issues. I work in the local hospitals trust and the GP  practice allowed me to have the tests done at work by one of my colleagues. I rang my BP reading to the receptionist and the blood results will go to my GP. This saved time and allowed someone who needs the appointment to take that slot. I have had a few occasions to speak to receptionists and a doctor and have always found them friendly, professional and fast acting. They even kept me on their panel when I moved into the east riding and only have praise for the hard work they do.
GP surgery review: dr-ia-galea-and-partners
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Recently changed my GP to oaks medical Centre after having numerous bad experiences with the reception staff and GP my previous. The oaks medical reception staff are all amazing friendly polite and very helpfull on all occasions when u ring up or go in...a massive thanku
GP surgery review: hastings-medical-centre
Title: Unprofessional
Rating: 1 out of 5
Visited: March 2023
I've had a bad health for over 4 months and been taking painkillers for the continuous temperature,  migraines,  cough and runny nose. Visited GP practice in Hastings on 8th, received quick examination and received prescription for nasal spray and antibiotics for my cough.  Went abroad to get my teeth fixed and it turned out I had one tooth so infected that the infection has spread to my dinuses and caused ear ache. Got my tooth removed by private dentist there. On my return called surgery and asked to speak to to doctor,  but the woman on the phone was so rude and discriminative. My speech is very clear, so I was told by my colleagues and friends.  Had to repeat my surname three times and on second attempt she interrupted me to say that she couldn't get it right and if its how I say it where I come from! Unpleasant conversation and how she dealt with it.  Happy to join another GP practice as this feels like dead end. Sorry to say, bit it used to be much better experience.
GP surgery review: sydenham-group-practice
Title: Just awful
Rating: 1 out of 5
Visited: June 2023
This practice shouldn't be allowed to continue treating patients. The reception team, or healthcare navigators as they like to be called think they own the place. Getting an appointment is like fighting 10 people all at once. Once you finally do get an appointment the doctor (or in most cases the nurse practitioner) sees you for less than 2 minutes and then they send you on your way. If you have a repeat prescriptions don't expect them to be ready for you or the pharmacy, I'm on day 5 of chasing my repeat prescription which they still haven't issued, claiming the practice is currently merging with another practice. Will that mean more doctors available when you need to see one, probably not!
GP surgery review: sydenham-group-practice
Title: Fobbed off by reception
Rating: 1 out of 5
Visited: January 2022
Rang to get results ask receptionist to send them by email told they don't do that pointed out I've had them in the past then change direction and said there was no one available in the office to send them. Had to go and collect them myself on arrival people stood around who could quite easily email me the results not helpful as usual
GP surgery review: the-avenues-medical-centre
Title: Great GP's surgery
Rating: 5 out of 5
Visited: January 2024
Great GP's surgery.  Both doctors are wise in their field of expertise.  All the staff are approachable and logical, whilst also being kind.  They all have listening skills.  I have had phone appointments, face to face appointments, nurse appointments, contact with a few of the receptionists, last minute on the day appointments and a GP referral to the local hospital.  I requested a letter from my GP and got it on time.  The receptionists contacted me rather than me having to prompt them.    All fine.
GP surgery review: the-avenues-medical-centre
Title: Medical treatment is adequate. However, reception...
Rating: 3 out of 5
Visited: April 2023
I have no complaints regarding any medical treatment received. However on three occasions when I have attended the surgery, I have found one of the receptionists to be rather cold and unwelcoming. And it is always me who has to open the interaction. The receptionist never initiates and says "Good morning, how can I help you today?" which would seem to be the normal thing to do for a receptionist. I attended the practice recently to have a blood
sample taken. The receptionist greeted me with a rather cold, hard,
silent, expressionless, uncompromising, vacant stare. It was I who had to state that I had an appointment in order to open the interaction. "Good morning, how can I help you?" would have constituted a cordial 
welcome to the practice. After all, she is a "receptionist". 
Patients do not expect coffee with cream and a backslapping greeting when they walk through the door when attending GP surgeries. However, a certain welcome as reflected in
pleasant manner, demeanour and address does tend to serve to lubricate the mechanisms of social interaction and civility. I was wearing a mask, I said "Good Morning" and I informed the receptionist that I had an appointment. She asked my name and I gave it. She then said "Go and sit through there". No "Good mornings", no "Thank Yous", nothing. Totally unceremonious. 'Manners Maketh Man', somebody once said to me. I do appreciate that receptionists and other staff at GP practices can be the
recipients of abuse and this is totally unacceptable. It is a 'people job' and requires quite a high level of social skills. Accordingly, it may help if this receptionist recognises that 'interaction' is a reciprocal, two-way exchange. A cold, hard, direct, silent and uncompromising stare can come across as 'unwelcoming' especially when the patient is forced to open the exchange without any cordial elicitation. We should not let any previously unpleasant experiences with patients, etc, condition our approach to all patients. A cordial (not necessarily effusive) welcome to the practice is always pleasant for patients. And, of course, whilst nobody is perfect, there is always lots of room to improve and develop our 'social skills set'
GP surgery review: the-avenues-medical-centre
Title: Poor communication
Rating: 1 out of 5
Visited: November 2022
The receptionist has been rude to me over the phone because she misunderstood what I told her over the phone without even giving me the chance to explain to her that I've been explaining my health issues to three different people in the surgery and the phone keeps ringing over 100 times with no answers.
GP surgery review: the-avenues-medical-centre
Title: Doesn't inspire confidence
Rating: 2 out of 5
Visited: July 2022
I have been with this surgery 30+ years.  I'm more aware than most of the current pressures on Primary Care. I missed a phone call yesterday from the surgery and rang them back.  I waited several minutes to get to the number 1 slot in the queue, and the phone began to ring.  3.5 minutes later - I timed it - I gave up waiting as no one was picking up. This morning I called personally at the surgery to ask about their phone call, to be told there was nothing noted in my record and they'd no idea why I'd been called. This really doesn't inspire confidence in your systems of work.
GP surgery review: wilberforce-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: September 2023
The staff here are excellent they go out their way to help and the GP’s are outstanding they listen and treat you with dignity and respect always manage to he get an appointment and they also offer future pre bookable appointments and extended hours gp appointments
GP surgery review: wilberforce-surgery
Title: Poor Practice
Rating: 1 out of 5
Visited: April 2023
Called to get a appointment with a GP.  Had to call 60 times to get into a queue. Got into the Queue and was in 10th place to be told that all appointments was gone and would need to call back at 8am the next day.  
Asked if I could book a future appointment to be told this can only be done on a Monday and will likely get one for the following week. Today is Thursday.
These appointments that have also all gone are telephone appointments, how is a GP suppose to diagnose you correctly when they cannot see you in person? 
Had I previously been seen in person I last time I would more then likely not need the appointment today.
GP surgery review: wilberforce-surgery
Title: Awful service and attitude of  reception
Rating: 1 out of 5
Visited: April 2023
My doctor told me to make a face-to-face appointment.  Every time I call I'm told there are no appointments.  As I have a pay as you go phone it has cost me a fortune in 'holding' times.  I had to visit the surgery to see the nurse for a blood test and other things and asked at reception about an appointment.  They told me to call the following morning which I did only to be told there were no appointments and to call again the following week.  Do I have to wait until I am dead to get to see the doctor?  Totally useless system.
GP surgery review: wilberforce-surgery
Title: First Class Practice
Rating: 5 out of 5
Visited: February 2023
Called at 8.30am with a medical complaint, and was sat with the GP at 1.30 pm
I cannot Fault this Practice, the reception Staff, Nurses and GPs are Excellent,and always go that extra mile ,Thank You
GP surgery review: wilberforce-surgery
Title: Poor bedside manner
Rating: 1 out of 5
Visited: October 2022
Saw nurse for jab. Nurse was short with me throughout the mercifully brief encounter, being abrupt and talking over me before I could get more than one or two words out. As my nanna used to say, good manners cost nothing. I was not rude or confrontational myself, I just went to receive a jab. There was absolutely no call whatsoever for the nurse's rudeness. I'm very disappointed. My previous experiences with the NHS in Hull have all been positive.
GP surgery review: wilberforce-surgery
Title: Can’t get through
Rating: 2 out of 5
Visited: May 2022
I needed to cancel my appointment due to a sickness bug couldn’t get through always 21 in the queue impossible
GP surgery review: wilberforce-surgery
Title: Difficult to get access to GP
Rating: 1 out of 5
Visited: May 2022
I called the receptionist to complain about acute pain in my toe (Paronychia) and I was told there was no appointment. Rather than trying to help me book an appointment for another day, the receptionist was so much in a hurry to disconnect me from the phone. It is very difficult to get access to GP at this centre.
GP surgery review: wolseley-medical-centre
Title: Offencive telephone manner
Rating: 1 out of 5
Visited: August 2023
Coming to terms with have a stroke, and awaiting new medication I contacted the GP's after they received a letter from the stroke consultant altering my meds. I rang and spoke to a telephone receptionist who was rude - telling me that the letter was with the GP and they only recieved it on the 3rd - It's now the 7th. The Manner was curt and distainful. lacking empathy and talking to me as if I was beneath them. Even commenting that "it's been the weekend and we don't work weekends" I tried to explain that excluding the weekend, the GP has had the letter for over 48hours.


Receptionist also wanted me to confirm my address as I'd just moved - to which they were demanding that I have to change my GP and gave me 30days notice!  after I tried explaining that I worked within the catchment area, they stated that it's against the rules to live in a different catchment area to your GP.

I came to the NHS site and found lots of GP's accepting patients not in their catchment area's.
GP surgery review: church-lane-surgery
Title: Gold Standard
Rating: 5 out of 5
Visited: November 2023
I have recently moved to Boroughbridge and have joined this Practice. The quality of service is off the scale. Reception -brilliant and able to make decisions. Doctors - ring when they say they will.  Appointments available at times for working people. This should be a training site for all other practices. Thankyou for making the transition so easy and the can do attitude that has been displayed in all my contacts so far:)
GP surgery review: church-lane-surgery
Title: Very attentive
Rating: 5 out of 5
Visited: September 2022
I visited the physio and an x- ray was booked within 4 days and I got an appointment with a GP in order to get pain relief within 2 hours. 
I completely support this doctors practice. Who are attentive, professional and caring.
GP surgery review: church-lane-surgery
Title: Consistently Brilliant
Rating: 5 out of 5
Visited: July 2022
Having recently moved into the area, I've had to use their services a couple of times more than I would have liked to, but they have been excellent - both clerical staff and doctors, they listen, proactively support and nothing seems to be too much trouble. 

It feels like a private, well oiled service, and is by far and a way the best NHS service i've received personally.
GP surgery review: church-lane-surgery
Title: Caring practice
Rating: 5 out of 5
Visited: June 2022
Doctors go out of their way to help and reassure patients even making a home visit after practice hours to help a frightened and worried patient waiting for heart surgery. If I need them I know they will do all they can to sort things out for me
GP surgery review: church-lane-surgery
Title: Excellent healthcare
Rating: 5 out of 5
Visited: April 2022
Thank you to all the staff at Church Lane Surgery in Boroughbridge who provide an excellent healthcare service. To one GP in particular for his care, help, patience and support over the last 12 months- Thank you.
GP surgery review: eastgate-medical-group
Title: Best Doctors in my 70 years
Rating: 5 out of 5
Visited: June 2023
They always try to fit you in the same day if possible, they are the best doctors and nurses I have ever experienced in my 71 years.
GP surgery review: eastgate-medical-group
Title: Wonderful practice
Rating: 5 out of 5
Visited: August 2022
This practice is so responsive. Their help and advice with my son’s chronic illness through diagnosis and now into treatment has been brilliant. His complex needs and difficulty in engaging with care are always respected and solutions found.
GP surgery review: eastgate-medical-group
Title: Exceptional service
Rating: 5 out of 5
Visited: July 2022
Both my husband and I have recently transferred to Eastgate from a Harrogate surgery and have both received exceptional service in person, by telephone and electronically via text and email.  Well done and thank you.
GP surgery review: eastgate-medical-group
Title: Thankyou to the great team at Eastgate
Rating: 5 out of 5
Visited: June 2022
Our practice is working hard for patients while continuing to deal with staff shortages due to covid which are adding additional pressures.
We want to send sincere thanks to the team at Eastgate. We've had a few contacts this month and they've all been great. I called last week as we had missed booking one of my husband's injections and the Receptionist was fabulous and managed to get him a nurse appointment on Tuesday. She had offered Monday but he couldn't do that due to a hospital appt. It wasn't a problem and she was very accommodating. We also needed a new sicknote and this was done super quickly by the GP and, I have managed to book a routine f2f appt within 2 weeks. Seriously amazing service considering the ongoing pressures in primary care. Thankyou to you all. We very much appreciate the care and service you provide.
GP surgery review: eastgate-medical-group
Title: Reassuring, Thorough practice
Rating: 5 out of 5
Visited: February 2022
Always an efficient service offered by Eastgate. GPs take the time to understand any medical concerns and quickly refer to other services when required.