janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: knoll-medical-practice
Title: Your GP is no longer accessible
Rating: 1 out of 5
Visited: December 2023
I tried for several days to get an appointment for my 10 year old son and myself for several days. Called reception and was directed back to the econsult ( not available) and 111 help line. The receptionists are most unhelpful and rude ( I can understand some patients can be difficult but I found this was the default position based on my personal experience). This now begs the question on whether we still have access to our local gp for Medicare. My experience in 2023 is, we no longer have access. This has forced me to take out a private health insurance as it looks like you can only get access to medical treatment in England at the moment only if you are at deaths door, ready to wait hours at a&e ( which should only be for critical emergencies) or you go private. This is a crisis that needs urgent attention as not everyone can afford private healthcare and there are some like myself who simply do not want to add to the workload at the a&e.
GP surgery review: knoll-medical-practice
Title: phone call
Rating: 2 out of 5
Visited: December 2023
after trying to contact the doctors today, and being told I needed to set my alarm clock for 8am. so I could get online to the doctors. That would be ok if only, my wife myself and our Dog in the house were not Deaf. We have been suffering from a lack of sleep over the last four weeks. Each night we try to go to sleep around 10 pm but due to poor sleep, are not up until around 9am.
GP surgery review: knoll-medical-practice
Title: Working hard under pressure
Rating: 5 out of 5
Visited: December 2023
I completed a triage form with the very kind receptionist and was given an appointment the same day to see a GP. I personally cannot complain about the service received from the Practice and staff always seem friendly and professional. I was able to see how unpleasant some patients are with the ladies on the front desk while waiting for my appointment. Do people not watch the news? The NHS is on its knees and we are not treating the staff well at all. Such a shame. I want to thank all of the staff at Knoll for their continued care and support. Keep up the good work.
GP surgery review: knoll-medical-practice
Title: Impossible to econsult or get an appointment
Rating: 1 out of 5
Visited: November 2023
Don’t understand why we can never get an appointment. Econsult has such a short window at 8 am . In all the previous GPs that I registered.. always managed to find an appointment. Don’t understand why this is the case with Knoll . Is there no minumum NHS requirement on availability of appointments to patients ? They should publish a report on why this is case ? Have they registered too many patients ? This is very unfair for a tax payer .
GP surgery review: knoll-medical-practice
Title: Never seen a doctor
Rating: 2 out of 5
Visited: November 2023
I have never been seen by a doctor.
Lately, I can't even book an appointment to see a doctor. 
8:30 am now no more bookings available. 
Can't imagine. 
What is the point of this GP?
GP surgery review: knoll-medical-practice
Title: bad service
Rating: 1 out of 5
Visited: October 2023
i went online this morning and did econsult 15 minutes after the surgery opened for them to be turned off. This is constant and you can never get to fill one in. I called the reception and waited forever in the que. The receptionist then told me ' do an econsult' I explained i try every morning but they are never on. She was v unhelpful and said thats the only way possible for me to ever speak with a Dr. How can i get a call back from a dr when econsults are never turned on? This system does not work and today i am now going all day again without being able to speak with a dr. The last time i spoke with a dr she told me to call back when my scan results were back. Thye are and booking a call back is totally impossible. No point in having reception staff if all they are doing is sitting there diverting everyone to do what they need online
GP surgery review: knoll-medical-practice
Title: E-Consult is very hard to get.
Rating: 1 out of 5
Visited: October 2023
Tried an e-consult on Friday 20-Oct around 5:15pm and it was not available. Called the practice and they said I should try on Monday as all e-consults are full. Tried on Mon 23-Oct at 10:30am and again the online e-consult is full. I mean how can a Website ..how can an "online form" have a start time and end time? Online websites are always available 24 by 7. Called the Practise again  and was told that that the e-consults are closed for the day and I should try tomorrow at 8am sharp and the receptionist will do a telephonic e-consult for me.
This is rather disappointing. I can understand if we cannot get an appointment ...but at-least we should be able to fill up an Online form and wait for the response.... My son has been having an incessant cough for the last 30 days and is unable to sleep all night !!
GP surgery review: knoll-medical-practice
Title: Unhelpful econsult system
Rating: 2 out of 5
Visited: September 2023
I have tried for two days to ask a question about an MRI but have been unable to contact the surgery because the surgery does not have sufficient capacity. Trying to get through on the phone is equally difficult. A doctor's surgery where contacting a doctor is almost impossible......I am so disappointed with the level of service which once was a beacon of community engagement.
GP surgery review: tudor-way-surgery
Title: Fantastic surgery
Rating: 5 out of 5
Visited: December 2023
I left a negative review but I need to retract it. I was trying to get a repeat prescription on 29th, as a new patient. I was told it would take a while to come through and would see it on nhs or patient access. This didn’t happen and I thought it hadn’t come through. I ended up ringing 111 on the 30th, for the prescription and went to collect it. On collecting it I was told that it was already signed for and was at another pharmacy. This pharmacy was the one I had agreed to for repeat prescriptions and they had the prescription since the 29th. I collected it on the 30th thankfully. It seems the nhs app and the patient access is slow to show updates. My apologies.
GP surgery review: tudor-way-surgery
Title: Desperate for repeat prescription
Rating: 3 out of 5
Visited: December 2023
I recently joined your surgery. I was to have a phone appointment on 29th with your pharmacy before I get my repeat prescription. Waited all morning. Phone surgery. Pharmacy is sick forgot to tell me. Receptionist told me the doctor would sign the prescription and I could get it on patient access or nhs. I can’t on either. Receptionist also said I was rebooked for Tuesday but I am working and cannot give short notice to not work as I am not sick. I need this prescription. You said you would sort this and you haven’t. Please help me. I will try 111 in the meant time. Thanks Anita Kingston
GP surgery review: tudor-way-surgery
Title: Excellent customer service
Rating: 5 out of 5
Visited: November 2023
I forgot to collect a prescription from the pharmacy and contacted the surgery to help with an emergency supply. Despite it being late in the day and it being totally my fault the reception staff were polite and helpful and an emergency supply was to a local pharmacy for me to collect. Thank you
GP surgery review: tudor-way-surgery
Title: The worst!
Rating: 1 out of 5
Visited: November 2023
Literally the worst receptionists I’ve ever had the misfortune of speaking to. So so rude uncaring unhelpful and the reception manager condones and encourages their behaviour! I’ve been in tears speaking to them and actually I’m due a smear test and keep rebooking it as I’m petrified to go in there. They treated my daughter appallingly recently and I had to beg them to help her. I have travelled the country with the army and been registered at many surgeries and the reception staff at this one are by far the worst! I’ve even witnessed them treating other patients with rudeness. They literally can’t wait to get you off the phone, constantly interrupt while you’re speaking even just trying to explain the problem you’re rudely interrupted with ‘date of birth’ Urgent customer service training is needed. And a new reception manager with some care and empathy. Don’t forget you wouldn’t have jobs without the patients! To put off getting medical care because you’re scared of the receptionists is incredibly sad. There is one lady who is slightly nicer than the rest but when she gets management advice she is wrongly advised and ends up not wanting to help. I’ve written a complaint and they promised things would improve but they’re just getting worse! I get it’s a tough job but be kind, we are only contacting the surgery because we need medical assistance!
GP surgery review: tudor-way-surgery
Title: Awful Receptionist
Rating: 1 out of 5
Visited: November 2023
The receptionist is so rude it’s incredible. It’s twice now in the last year she doesn’t let you talk and just hangs up the phone on you mid sentence. What world are they living in! This needs serious attention from NHS as this is incredibly bad service.
GP surgery review: tudor-way-surgery
Title: Disappointing 6 week baby check up
Rating: 1 out of 5
Visited: August 2023
The doctor examining my 6 week old and myself following my Caesarian was extremely rushed during the entire examination and did not take the needed care to thoroughly examine my baby and answer our questions. We felt like she just wanted to be done with the examination. She had no personal touch whatsoever which is disappointing given she deals with very young babies and I doubt that through her check she would have picked anything that might have been wrong with my daughter given the rushed manner of her examination. To give an example, Baby was crying and  the doctor was doing the eye checks with my baby’s eyes being closed - how does that work? She used abbreviations such as ‘IMs’ for immunisations which neither me or my husband were able to follow so asked her to clarify. She did not take any time to ask how my mental health was given I am a new mum post a major surgery - just asked very briefly how my mood was but if I was struggling this would in no way make it easy for me to discuss my wellbeing. 
Overall really disappointing experience instilling little confidence in the practice and this doctor. 

To add to this, the staff at the reception were very unfriendly and every time one asked a basic question re next smeer test or baby’s immunisation was answered in a rushed unfriendly manner leaving the impression that I am wasting their time. If I had the option to drive I would not be staying with this surgery. Every aspect of the care and patient service is below the basic expectations.
GP surgery review: tudor-way-surgery
Title: Absolutely appalled!
Rating: 1 out of 5
Visited: June 2023
I am utterly appalled at how I have just been spoken to on the phone. 
I am nearly 37 weeks pregnant and having recently moved I am sourcing a new doctors. 
I simply called to ask how the practice works.
The lady on the phone was extremely rude telling me to look online. 
I explained I had and that I was hoping for some more information. She kept getting angry and said she doesn’t have time for my call because people are waiting. She told me to come in, I asked when’s best (I am still working) and she said look online. I have never been spoken to like this on the phone by a GP surgery and I think it is utterly shocking. I waited my turn on the call system and a minimum duty of care would be nice. 
Very very rude and she even hung up. 
Do not try and attempt to go here!
GP surgery review: tudor-way-surgery
Title: excellent personal service 14.06.23  pm
Rating: 5 out of 5
Visited: June 2023
Needed urgent ear antibiotics.  Turned up at the surgery at closing time tonight. ( in fact the lights were being switched off as I walked in!) Spoke to a very nice receptionist who happened to be talking to a lady doctor at the desk.  I explained my needs. I was fitted in with a consultation virtually outside hours and my condition and history checked thorougly by the lady doctor. Perscription issued. Very good service.  Very nice staff showing common sense and going beyond what I expected.  Well done. Thus I wont be taking up a valuable appointment slot on another day.
GP surgery review: tudor-way-surgery
Title: Great practice
Rating: 4 out of 5
Visited: June 2023
Appointment was arranged quickly by the very helpful reception team. Dr was understanding / informative and listened to my concerns. I did not feel rushed or under pressure at anytime. Would recommend this surgery. Thank you.
GP surgery review: tudor-way-surgery
Title: Shocking appointment system
Rating: 1 out of 5
Visited: September 2022
I truly find it upsetting that one of the only ways to book an appointment is through calling the surgery at 8am.

I live in an environment where I cannot speak on a phone about private health matters, so I have put off going to the doctors for years. After finally being able to navigate the econsult and speaking to the doctors during more sociable hours where I can have an open conversation, I was successful in organising a scan and blood test. However, I am now faced with the brick wall again of I must call the surgery at 8am to book an appointment for the doctor to tell me my test results. It has been over a week since and I am physically unable to call at 8am due to my living situation and toxic situation of someone hearing my conversation at home. 

I am begging you on behalf of a lot of people, please make booking appointments not restricted to 8am only. That is just terrible. It has put me in a situation where I cannot call to book an appointment and receive my important test results.
GP surgery review: whitehouse-surgery
Title: Dreadful service
Rating: 1 out of 5
Visited: April 2023
I find it harder to get an appointment with my GP than with the Pope. My family and I have constantly tried to get an emergency appointment with a doctor, today, yet again, we got through to the surgery at 2.00 clock to be told all the appointments have been taken, how can this happen? We were advised to e-consult but the last time we did this the advice we were given was to call the surgery. I feel that this surgery is doing its utmost to push patients to A & E rather than deal with the problem themselves, we never had this issue before Covid so why is it so difficult now? I used to rave about how good the surgery was and how everybody within the practice was working so hard for the patients but I cannot honestly say I feel this way now. I have left my name on this review which will probably mean that I will get struck off of the patient list but unless we make our feelings known then nothing is ever going to change.
GP surgery review: whitehouse-surgery
Title: Poor Patient Management
Rating: 1 out of 5
Visited: June 2022
I've been a patient at this surgery for many years. I appreciate how challenging recent times have been for the NHS. My Doctor has always been a great GP for my family and is an assist to the surgery and the NHS. The way I was dealt with this morning by the Practice Manager was shocking!

I went down to the surgery to try and make an emergency appointment. I tried to call previously at the time specified to get to see The Doctor and was unsuccessful. I was unaware that you could no longer go down to the surgery to make an appointment. Therefore I called the reception (from the same room) then got through and got told to hold the line by the receptionist, then for the line to get cut off! I stressed this to the reception and Practice Manager and once again despite being in the same room got told to phone back! I then got through to then initially be told their receptionist there no appointments. She then said there was a slot available thankfully.

I was waiting outside the surgery before they opened. The Practice Manager even saw I was waiting after she had stepped out of her car and entered the surgery. At no point was it mentioned until I walked in they don't do walk in appointments. I understand they have a process to follow and also as a Manager the public can be tricky to deal with but at the same time had a little common sense / empathy be shown then what became a stressful situation could have been prevented.

I don't want to go to the Doctors if I don't have to. I also don't want to go to A and E and add to their burden but when you're in pain you just want to be seen and get it sorted. Also, if you're someone that suffers from mental health issues that might need help there's also a better way to deal with people too.

I want to add the receptionist I spoke to was friendly. I admit i was frustrated but wasn't rude or abusive to anyone. Even when I asked to take the name of Practice Manager she continued to be rude/smug when I was speaking to the lady that confirmed my appointment she came back to talk to me even when I stated that I didn't wish to.

I will look forward to discussing the matter with my usual GP when possible.
GP surgery review: anerley-surgery
Title: Worst in area
Rating: 1 out of 5
Visited: August 2023
Need to be looked into as advertised on Google several years ago. Still no improvement booked an appointment at 8:05 didn’t get called back until 18:55. Doctor is slow why u have to wait so long and other staff are unsatisfactory service
GP surgery review: highland-road-surgery
Title: Rude staff and useless doctors
Rating: 1 out of 5
Visited: February 2023
I am reading 3 comments that have nothing to do with that surgery, so many poor people which does not understand any English are been bullied from reception staff. Personally i have very bad experience with the doctor which is referring my child in wrong hospital for 2 months in a row . My child is having very bad health consequences by following the gp doctor advice. Please avoid at any cost
GP surgery review: highland-road-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2022
I have been a patient here for a very long time and I have always been happy with this practice. All are very helpful and attentive.
GP surgery review: oakfield-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: March 2023
One doctor had taken me off morphine overnight without telling me or advising Me or a reduction this is never advised by drs so I have no idea why I was so badly treated so the doctor caused me lots of pain and withdrawal symptoms for no reason disgusting service
GP surgery review: oakfield-surgery
Title: Fantastic surgery
Rating: 5 out of 5
Visited: March 2023
Oakfield Surgery have been absolutely fantastic. My husband and I called to get and appointment because we have been living in a damp and mouldy flat and were concerned about our health.  We were seen by lovely Doctors the same day we called for an appointment and have both been referred for an Chest X-Ray to put our minds at rest. All the receptionists were very helpful on the phone and in the surgery too. They have a great Practice Manager. Thank you all for your brilliant service and care we have received. Much appreciated.
GP surgery review: oakfield-surgery
Title: New patient but leaving after 3 weeks
Rating: 1 out of 5
Visited: October 2022
They Could not give me a repeat prescription of 56 tablets.
Been on the repeat for 56 tablets for last 14 years at 4 other practices after moving. Ive never had a problem except for this practice tells me that I can only have 28 tablets. Why ? Why are you playing differently to all the others costing me nearly 120 pounds a year more when the cost of living is difficult enough. Leaving before even starting.
GP surgery review: oakfield-surgery
Title: Great GP
Rating: 5 out of 5
Visited: August 2022
I don’t know why this has had 1 star reviews- since registering here I have found them very accessible and helpful to both me and my partner. I was able to get repeat prescriptions sorted out easily with the help of the receptionist and pharmacist, had a good appointment with the nurse which was scheduled very quickly and had a very timely response to e-consult queries. My partner has been able to get face to face appointments quickly as well. Thank you!
GP surgery review: robin-hood-surgery
Title: Generally a poor experience
Rating: 2 out of 5
Visited: February 2023
Let me start with a positive: the receptionists are kind and pick up the phones, they are patient when speaking to you on the phone which is very good for people like me who struggle with phone conversations. 

However, the doctor isn’t like that at all. I’ve seen numerous NHS doctors in the past, both in hospitals and in primary care, and they’ve usually been very caring people. 

But the doctor at this practice is very dismissive of health issues. He doesn’t give you time to explain yourself and speaks over you (which for people like me who struggle in explaining things on the phone is hell on earth). One time he even raised his voice at me for daring to question if he could have a look in person and the issue I’d been having. He says things like this is normal and you’ll just have to deal with it when you haven’t even finished explaining the pain you’re in and even the NHS 111 service tells you you need urgent help…so how is a GP telling you after 10 seconds on the phone that it’s just normal? How can a doctor make an assumption that something is normal after a (literally) 10 second discussion on the phone. Can we please please please have face to face appointments back?

I had to beg him to refer me further and on my 5th or 6th appointment he finally referred me to the hospital and guess what? At the hospital I’m told that what’s happening to me is actually "very serious" and should not be happening. I felt like crying because I thought I could rely on my GP to protect my health instead of dismissing everything. And turns out I was right all along - I do have health issues that my GP was refusing to investigate. 

You expect to be able to trust and rely on your general practitioner and for them to be kind, approachable and most importantly attentive. But honestly, the last time I had an issue I went straight to urgent care (who were very helpful) because I just did not want to speak to this doctor again. It’s almost like I have some sort of PTSD of this practice and feel my stomach turning whenever I have to contact them again. 

I’m not the only person who feels this way either. The average score on Google Reviews for this surgery is 1.8/5 with tons of 1-star reviews confirming almost exactly what my experience has been. That is horrendous. And no this isn’t standard for GPs in the area - nearby Auckland Surgery is 3.7/5 and Portland Medical Practice is 4.3/5. So obviously something is really wrong at Robin Hood Surgery.