janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: queenswood-medical-practice
Title: An awful disservice
Rating: 1 out of 5
Visited: March 2022
An awful disservice ! Really has gone to the dogs. They literally don’t want to see patients (the overlong telephone auto voice explains that) The long wait on the phone prompts you to email a long winded e consult form. I’ve done a couple of those, the wait for the replies are often days long and don’t resolve the issues 95% of the time. It feels like Covid is still being used as an excuse to not see patients and to do things at a distance and via forms and entirely ineffective e consult messaging. It’s no health service for me sadly, quite the opposite. Long gone are the days you could pick up the phone or even email your doctor and actually see them. I’ve no doubt whatsoever that many patients who may have extremely serious health conditions are being affected by this system where patients are actively discouraged not to attend the practice or see their doctor in person and these hour long telephone queue waits (that even when answered by the admin) provide little to no help! A major transformation is needed at the queenswood medical practice!
GP surgery review: queenswood-medical-practice
Title: E - consults
Rating: 5 out of 5
Visited: March 2022
Ive used econsults twice in past 5 months and find them very convenient. The form is fairly straightfoward & Ive always received a prompt response. This is much better than trekking up to QMP for an in person consult when a health issue can be dealt with initially at least electronically. It was also easier the  2nd time as I was familiar w the econsult form & proceess. My partner also prefers econsults.
GP surgery review: queenswood-medical-practice
Title: Outstanding service
Rating: 5 out of 5
Visited: February 2022
The wait to get through to the GP is always long, but a great option of placing in the queue for a call back is a great service. 
The receptionist today who took my call had a problem with her phone line but called me back straight away. And followed up when I had to send a picture through. The GP called me very soon after, diagnosed and organised for the medication to be sent to the pharmacy to start immediate treatment. Brilliant service. Thank you.
GP surgery review: queenswood-medical-practice
Title: Contacting them is a nightmare
Rating: 2 out of 5
Visited: February 2022
I've been with Queenswood for years and thr quality of service depends which member of staff and doctor you get. The econsult system is a nightmare and a travesty and just designed to put patients off. I needed an urgent referral but got a non urgent one instead.  I must have completed 4 or 5 econsults in the last 4 weeks and spent hours holding on the phone. 
Please please return to face to face appointments. If we can attend football matches and clubs we can attend a GP surgery.
GP surgery review: queenswood-medical-practice
Title: Great e consult
Rating: 5 out of 5
Visited: February 2022
My e consult experience has been excellent. Efficient and great care. I would definitely recommend to my friends and family, especially those with busy lives.
GP surgery review: staunton-group-practice
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
Excellent service. I was listened to with great care and understanding and responded to in a very professional manner
GP surgery review: staunton-group-practice
Title: Booking Nightmare
Rating: 1 out of 5
Visited: September 2023
Great if you know you are going to be sick in 2-3 weeks so you can pre-book an appointment. Otherwise, try getting through at 8am on the day and try your chances with hundreds of others. 

There's got to be a better way of booking appointments in the 21st century. Surely?  

Oh, and they only seem to reply to positive feedback (there's a whole bunch of negative reviews they simply don't respond to but just seem to ignore)?..
GP surgery review: staunton-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
During a prolonged period of distress this year I have received valuable support from both GP & social prescriber which was unavailable from either friends or family. 
I was unemployed for most of 2023 and therefore finding bills and general life difficult to cope with. After receiving both talking and walking therapies to get both body and mind active again it’s still an uphill struggle but feels more positive.
Sometimes when you feel alone and completely abandoned it’s important to realise there are professional people who are there to help. And they will.
But, while the road to any sort of recovery is long You have to take the first step and Ask for help  And just keep going. Step by step by step and really try hard to remain calm. Also a big thank you to the practice for putting me in touch with “the listening place” which I still attend twice a month. 
I have never been in any sort of therapy before in my life and to begin with it felt strange but I have found it invaluable and not embarrassing at all. I needed help. I asked for help and got it.
Thank you.
GP surgery review: staunton-group-practice
Title: Social Prescriber
Rating: 4 out of 5
Visited: June 2023
It’s great to have this support from the surgery. Good advice, support, care & understanding. Someone is listening!!!
GP surgery review: staunton-group-practice
Title: Amazing clinical pharmacist
Rating: 4 out of 5
Visited: April 2023
This practice has an amazing hidden gem in the shape of this great person  who has totally transformed my life. I’m not sure of her actual role, perhaps it’s to review repeat prescriptions to check the drs are still prescribing correctly and that the patients are still benefitting from them, I don’t know but somehow on picking me up she has gone the extra mile to help me. I’m a stubborn old fool who won’t come in and due to pandemic etc haven’t seen a dr for sone time so this lovely lady has taken it upon herself to actually help me , done my asthma reviews with me, and tried new medications for me regularly and actually kept in contact and specific intervals and not let ne down. Prior to my good fortune of picking up the phone that day, a year or  I guess 2 years ago maybe, I had had no medicine changes and I felt like there was an elephant on my chest every day when I woke up. New medication was a great help. It was still challenging getting up and down stairs for first few hours of day but sooo much better. Even more recently I have been given another addition to my prescription and well it’s like I’m ten years younger. This lady is diligent, professional, caring and is the only person ever to actually hear my needs and offer solutions to them. I would probably have left this practice if it wasn’t for her so well done for hiring her and please make sure she stays! She is an excellent addition abd a real credit to you.
GP surgery review: staunton-group-practice
Title: Reaching out for support
Rating: 3 out of 5
Visited: April 2023
Support was given with mental health after a few issues with my health 

But it can be very frustrating when asking for help and just not enough time to explain how your feeling
GP surgery review: staunton-group-practice
Title: Very efficient
Rating: 4 out of 5
Visited: January 2023
Had a routine blood test, results given in phone consultation very clearly explained. And lifestyle changes suggested
GP surgery review: staunton-group-practice
Title: Very Good visit
Rating: 4 out of 5
Visited: January 2023
The GP I saw today was the first time I met him.
He was friendly and attentive throughout the appointment. He gave very good advice about my condition and spent time with me without rushing the appointment. Listened and answered all questions.
Very happy with the excellent service today.
GP surgery review: staunton-group-practice
Title: Excellent Customer Service
Rating: 4 out of 5
Visited: September 2022
I arrived at the surgery for what I thought was a 1.30pm appointment when it was in fact for 11.30am.  The member of staff was very helpful and polite and non-judgemental.  They did their best and booked me an appointment later that day.
GP surgery review: staunton-group-practice
Title: Unacceptable
Rating: 1 out of 5
Visited: September 2022
I called the surgery this after after being told by pharmacist that my mums medication on her repeat prescription is out of stock. I was in the queue for an hour before a young lady answered basically saying there is nothing that can be done as all clinical staff leave at 4:30pm. She said if I needed it I should of gone to surgery. I explained that I work and only just found out. She said I had to call in the morning to see what can be done as nothing could be done. I even asked if she could leave a message for clinician as I work in the morning explained that my mum only had a days blood pressure table left. She hung up on me! I waited thinking if was a mistake she would call back. No chance!!!! What a disgrace and disgusting service. So I will have to spend another good knows how long tommorow on the phone but more likely will have to reply on 111 to get an urgent repeat. Disgrace and I don’t expect anyone to even bother acknowledging this review either.
GP surgery review: js-medical-practice
Title: Pleasantly Optimistic
Rating: 3 out of 5
Visited: December 2022
I contacted js this evening and the receptionist was extremely helpful, which was most refreshing.   When  you must contact your surgery, it makes it so much better when the person you speak to takes on board the situation and offers to follow it up for you.  When you're ill a level of assistance, helps a lot.
GP surgery review: js-medical-practice
Title: Awful service
Rating: 2 out of 5
Visited: December 2022
I received a letter 4 weeks ago inviting me in for a cervical screening check. I rang up today and wad told I was 'not allowed' to have one until after 7th January. I explained that I would not be able to make an appointment at this time and this was ignored. The NHS are saying not enough women are going for their checks and when we try, told that we can't because we're a week early? I have a serious medical need and now will not be able to make an appointment for at least another 6 weeks, but that wad of little importance to the person on the phone. Awful service.
GP surgery review: js-medical-practice
Title: “bewildering
Rating: 4 out of 5
Visited: November 2022
On receiving the flu jab I enquired if I could also receive a covid booster only to be told that the surgery were not administering the booster and was advised to wait until contact from nhs. Considering that other surgeries in the area are giving the option of a double jab I think that it’s time for js medical practice to up its game
GP surgery review: js-medical-practice
Title: unhelpful receptionist staff
Rating: 1 out of 5
Visited: November 2022
Extremely difficult to get an appointment at this surgery. The receptionist is often extremely rude and condescending on the phone let alone if you visit the surgery. The receptionist is unhelpful on the phone and always refers to other services or states the surgery cannot help which often isn't the case. The receptionist would rather stick to looking at a screen instead of warmly greeting patients and offering timely assistance with appointments, checking-in for appointments, ordering repeat prescriptions or making individual requests. The experience at the surgery is unwelcoming and unprofessional and sadly, other patients have also felt a similar sentiment on numerous occasions when visiting the surgery. Please train your staff to help all attendees at the surgery because not all disabilities are visible, not every medical/bureaucratic process is straightforward and some people require more assistance than others so please be polite and patient with those visiting the surgery. Patients deserve a friendly and welcoming local surgery where they feel valued, respected and supported.
GP surgery review: js-medical-practice
Title: Poor response from Admin staff
Rating: 2 out of 5
Visited: September 2022
Poor communication, handover and followup from the admin staff. Been chasing copies of medical records now for several weeks, and am alternatively advised that the request has been made, it should take no less than two weeks, yet every-time I have followed up it hasn't happened. Ask to speak to the practice manager about this and they are never available. Very disappointing service after some of the clinicians have been great.
GP surgery review: js-medical-practice
Title: Rude Receptionist
Rating: 1 out of 5
Visited: August 2022
This is my second review this week about the same person. Her behaviour and attitude reflects badly on this GP Surgery. She has somehow taken an instant dislike of me. I went in this morning (17th) and when she saw me she immediately turned her head away, said "oh no," and whispered something to her colleague. I went to the window and after about 5 minutes of her ignoring me and staring into space, she reluctantly asked if she could help. My previous encounters with her had made me wary, so I told her, I would wait for the other Receptionist, who was on a phone call. She tried not to voice her displeasure or say anything inappropriate, but her body language, gestures and eye rolling let her down. I did not face her directly, but viewed her actions peripherally.  I dread going into the Surgery, in case she is on duty. Last week, I was actually standing by the window waiting and she called the man in the back of me. I objected and she sighed loudly and dealt with me first. She works in an environment where you have to be compassionate, empathic and sensitive when dealing with the public. I think she lacks people skills, which is blatantly evident. She needs more training in Customer care. I have not made a formal complaint or spoken to anyone at the Surgery about this issue.
GP surgery review: js-medical-practice
Title: Caring practice
Rating: 5 out of 5
Visited: April 2022
I have been a patient for over 20 years and have witnessed the practice weathering the crisis of Covid and adapting to NHS cuts over the years. Overall I feel safe here because it is a practice that cares about its patients and its service. I feel listened to and when there's a crisis or an extraordinary need I know I can find support here. From reception frontliners to the practice admin/managers and the doctors I feel my well being is held in mind within what is possible in today's NHS. Thank you JS Medical Practice for trying to hold on to values of good patient care in trying times
GP surgery review: js-medical-practice
Title: What a visit to your doctor should be...
Rating: 5 out of 5
Visited: April 2022
Walked in without an appointment. Spoke to the receptionist who was efficient but friendly. Ascertained that I was able to see a doctor and was asked to wait a short time. Within minutes I was with the doctor. The doctor asked numerous questions and performed the approximate checks. I felt safe and listened to. Excellent manner. I walked in feeling anxious about my health and left feeling calmer. Well done JS medical and your wonderful staff.
GP surgery review: js-medical-practice
Title: The Fastest practice ever!
Rating: 5 out of 5
Visited: March 2022
I have just joined this practice since I have moved in the area last week.
All I can say is that I have registered, had an assessment, talked to the GP all in the same day.
Plus I have already got an appointment to see a doctor on Sunday!
The receptionist it's amazing and the manager even more!
I am impressed!
Very well done!
GP surgery review: js-medical-practice
Title: Impossible to get an appointment
Rating: 2 out of 5
Visited: March 2022
After waiting for 2 days calling to get an appointment, I decided to call 111 as it was a weekend already and, if you call after a certain hour, you can’t book an appointment. 111 told me to go to the GP as a sample was booked for me.
My surprise was that, not only anything had been booked, but also the receptionist was very rude to me and told me to go and book an appointment as 111 cannot do that.
I had to call again on that same day and, at last, I got an appointment. That appointment had to be cancelled due to the doctor being sick - this can happen, but then again, I must wait 2 more days for my appointment. Now it will be a week after I started feeling worse and wanted to be seen by a doctor.
If you want to get a reasonably soon appointment, do not register with this practice as your might get worse by the time you see a doctor.
GP surgery review: arcadian-gardens-surgery
Title: Great Receptionists & Doctors
Rating: 5 out of 5
Visited: January 2022
The receptionists are always helpful and easy to talk to. The doctor I saw was comfortable to talk to even though I sometimes feel uncomfortable around strangers and they made me feel like they genuinely wanted to help. They was very attentive, listened to what I was saying and checked everything that I mentioned while also explaining the process of what they were doing and how the human body works. They also thoroughly explained how we will proceed afterwards with further tests and appointments. Very good doctor.
GP surgery review: arcadian-gardens-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
I found both the staff at the reception and the doctors at this surgery to be both helpful and patient on every visit.
GP surgery review: bounds-green-group-practice
Title: appalling service
Rating: 1 out of 5
Visited: April 2023
I have been suffering from chronic cystitis for months and any time i’ve booked to try and get an appointment to even speak to a gp on the telephone i’ve been turned away. ended up ordering antibiotics from boots which didn’t work as my infection was probably too far gone by that point. Called this morning to book an appointment for later today as I am in debilitating pain. held on the phone for 20 mins just for the rudest most unsympathetic and frankly unprofessional response “we’re fully booked for the morning, call back at 12”. She then proceeded to hang up on me. No apology whatsoever. I understand the NHS is overwhelmed but i find this lack of manners completely unacceptable from reception staff. Utterly disgusting, as someone who works in customer service i wouldn’t dream of talking to someone like that, especially considering the fact that this is a GP and people call when they are feeling unwell and desperate for help, the least they could do is hire friendlier receptionists. I am outraged and in so much pain and discomfort, incredibly frustrated that despite paying taxes i seemingly have no access to healthcare for something as treatable as cystitis. this gp service has always caused me problems and quite honestly needs new management, i know lack of appointments is common across the NHS but this is not the way to deal with it and anyone i’ve spoken to has not had similar experiences with different GPs. Avoid!!!!
GP surgery review: bounds-green-group-practice
Title: Terrible service and system
Rating: 2 out of 5
Visited: February 2023
After experiencing acute and continual coughing and difficulty breathing/shortness of breath that came on suddenly and has persisted for the last 2 days, I called first thing on Monday morning to make an appointment.  After waiting 50 minutes on hold, the receptionist told me to call back at mid-day and asked if I'd been to a pharmacy. Having difficulty breathing and what feels like the start of pneumonia does not feel like a job for a pharmacy - hence my call to the GP clinic.  I don't understand why I now have to face another long phone queue to simply make an appointment when I was already speaking to them earlier. Being given the excuse 'Mondays are always busy' simply isn't good enough.
GP surgery review: bounds-green-group-practice
Title: Receptionists chewing gum
Rating: 2 out of 5
Visited: December 2022
The two receptionists-ladies-were chewing gum loudly ,with full open mouth when speaking with patients and one of them even making bubbles(the lady with glasses),both lady’s over 40 years old ,should know better,very disrespectful!
The sound of someone chewing or smacking gum can be annoying, but for some people, these noises trigger instant rage or panic. This is not just an eccentricity. It is a real condition, and it's called misophonia.
GP surgery review: bounds-green-group-practice
Title: Rude female admin staff
Rating: 1 out of 5
Visited: December 2022
I rang to book appointment. The female staff has been so rude and insensitive towards me. Even laughed about me whilst I was in great distress asking for help. She said she couldn't email my sick note so had to come to the surgery. I was not well and went to the surgery in snow weather, then another make staff said they could send it by email and he did. Today again called them to book appointment in early morning and the same female staff with low voice said they have no appointment. It's been many days like that. Not enough econsult available either. The female staff refused to tell me her name. Refused  me to talk another staff and manager. I rang again then the phone connected but they cut off me. This surgery....the level of the admin staff has been extremely poor and mindless to me. Also I would say  all the booking system has been causing so much harm to patients including me unable to be seen by doctors. I wonder why the top of the surgery is not seeing this points.
GP surgery review: bounds-green-group-practice
Title: Rude admin staff over the phone
Rating: 1 out of 5
Visited: December 2022
I would like to complain about the service I have been receiving but I can't because the admin staff won't let me talk to their manager. They just cut off the phone instead. Here I can see the surgery's response saying to get back to the management to talk further, but that is impossible as even asking for that has never been impossible to reach a person who deal with the complaints. I wonder if this surgery really has practice manager...The management staff should know the reality of how bad and rude the telephone admin staff has been. They are really damaging patients mentally.