janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: james-wigg-practice
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
Lots of services, doctors are wonderful, most of the receptionists are good although when the self check-in screens are not working it would be helpful to have a receptionist actually present at the desk
GP surgery review: james-wigg-practice
Title: Terrible
Rating: 1 out of 5
Visited: March 2023
E-consult system never available. Long wait to answer phone. Can never get to speak to - let alone see! - a GP. Terrible admin. Forms incorrectly filled in. Receptionists interpreting - wrongly - test results.
GP surgery review: james-wigg-practice
Title: Sad demise and lack of compassion
Rating: 1 out of 5
Visited: March 2023
This has become a very sad situation for us as long time patients . We know how good the practice once was but it feels like the staff dont want to be working there. Some very poor decisions being made that disproportionately impact on the most vulnerable - latest being the imposed telephone triage system that is in place we presume to put people off seeking help. No acknowledgment the impact shutting the doors in covid has had on patients and the impact of industrial action or shortages of essential medications or no functioning a&e or ambulance service. No attempts made to be transparent or rebuild trust. Management and communication systems need overhauling and a complaints team that over the last 2 yrs just dismissed any suggestions or feedback shouldn't also be a pr team. We refuse to complain as that diverts admin teams away from essential tasks- the practice says it listens and learns and we want it to. 
As a family we have been let down and the role of the GP seems to be that of an over zealous gatekeeper. To refuse to allow patients to decide the need to see a GP is disrespectful and like something from a different era.
  
Really want a good relationship with a GP and this should be possible but you simply can't get an appointment with anyone most days  let alone the same one or two Drs. So busy but still signing on new patients which looks really bad . We want a family GP practice not a mini hospital. 

We can't get follow up appointments for planned care that Consultants request. We cant get ongoing prescription problems resolved. We cant get physical examinations for lingering symptoms and one of our family is immune compromised. We cant get blood results because they havent appeared on the GP system. All of this could be sorted in a face to face appt but you are blocked from making one.
We will be leaving the practice because it lost sight of what a good GP service should be doing. We cant wait for this to get better, we have literally had no GP for 3 years
GP surgery review: james-wigg-practice
Title: Experiences very poor
Rating: 2 out of 5
Visited: February 2023
There were some very good GPs here but it is a very large practice and so often a GP is there just a few months which is terrible for building a relationship or straightfoward communication. 3 yrs refusing to see patients is 3 yrs too long. Communication is really poor at times and admin often cant say what the systems are ( like econsult opening hrs or getting a prescription put right) and of all the staff here it is them I feel sorry for most. It often takes 8 to 12 tel calls or emails to get a mistake rectified.But it is pts who are suffering the most,it is us who are the more traumatised. We dont get days off from debilitating symptoms. I have a serious life long condition. I cant swap it for a less stressful less harmful one like I could a job. The practice has lost sight of the harm bad systems and policies have. 

I have been here since I was a kid, grandparents and parents here and my children. My grandparents are housebound in need of a GP home visit and we asked but so much obstruction was put up they begged us to stop trying because they ' didnt want to bother the doctor'. They are both extremely frail and can't get to see a GP.
Plenty said here and on social media about this and all other appt systems being not fit for purpose - especially for the very vulnerable. I had my first child just as Covid hit and every single support system for babies and parents went and never returned. I had very very bad postpartum depression with no GP support. Too triggering to describe here but I dont see any recognition that the practice should be now focusing more on under 5s or offer face to face support groups. This so called telephone triage doesnt separate out young children. It also blocks severe mental health pts who I can tell you from my own experience can be made much worse by being on a phone. They have nowhere else to go.

The GPs need to go back to basics and need to be honest and straightforward and communicate clearer. Are they prioritising telephone appointnents for simple medical problems over people like me needing to see a regular GP face to face? Is it true that they decided to go with outcome driven telephone appts? Have they looked at the impact on the most disadvantaged?

So much could be explained on the website. 3 yrs too long a wait. Some pts are suffering more than others.
GP surgery review: james-wigg-practice
Title: Helpful and cheerful
Rating: 5 out of 5
Visited: December 2022
I’ve had to drop by the practice a few times recently for blood tests, to organise prescriptions, drop / collect forms for me and family members. The staff at reception have been very helpful, cheerful, attending with a smile, and nothing was too much trouble! The ‘behind the scenes’ team was also very efficient despite the holiday season! Thank you for all you do!
GP surgery review: james-wigg-practice
Title: Telephone triage appt system- very unsafe in mental health
Rating: 0 out of 5
Visited: December 2022
The GPs decided that all appointments, routine or urgent have to go through telephone system only.  
Now, if you ring there is also a message saying the same and so when you have severe mental health symptoms where using the phone is unmanageable and triggers more symptoms, this is what you have to do. Or you don't get any GP appointment. Including when suicidal. Including where you might have hallucinations. Including when you might be in a very dark place.  
My close relative has very poor mental health, lives alone, doesn't have support workers or carers or a psychiatrist and there is no safe crisis care in mental health in this area. We all live out of London and cannot provide the care she needs and shouldn't have to be the link to a GP who has decided to cut off very vulnerable patients this way.  
The GP like all GPs has a register of all patients with severe mental illness and it's not as if they don't know her situation as many times she's been in hospital. She also has poor physical health that anyone without a severe mental health condition would get seen for but she can't now because her GP has cut her off this way.  
What this phone only system does to her is this:  
Stops her being able to make any contact because she gets psychosis and now the GP refuses to let patients go in and make an appointment or email even when disabled or have poor mental health;  
Makes harmful dangerous voices she hears even worse and more risky - which is why she doesn't have a phone in the first place;  
Tells her that she doesn't need help when symptoms are florid and she is unsafe because the GP isn't at all accessible;  
Tells her not to take medication because her not seeing a GP means no one monitors this;  
Tells her no point seeking help if and when her life is at risk. She has attempted suicide in the past.  
Clearly any GP knows full well that having a telephone only system stops very many being able to get a GP appointment but went ahead and did it anyway . Clearly looking on review sites they have been told and any GP worth their salt knows this - it is obvious and very basic healthcare to know the above if you are a busy London GP training practice.  
How can any GP think this is OK.  
Really terrified something awful is going to happen to her and we get a knock at the door from police.
GP surgery review: james-wigg-practice
Title: No appointments
Rating: 1 out of 5
Visited: December 2022
From long before Xmas time when officially stopped completely making non emergency appointments you couldn't get any appointments. The systems change all the time and they have online consultation which is now  closed for days or only open 2 hrs a day but will close without any notice. You then have to call the GP but reception say there are no appointments and this goes on for weeks. I have cancer and I need to see my GP because the hospital says the GP should be co managing my care. So then my health deteriorated and in the end I am ringing to see a duty GP. But reception keeps saying there are no duty GP appointments so I couldn't have any care . My mental health was getting worse because of this and I now I got depression back again and no medication prescribed because I can't see a GP. Then they said they don't see any patients anymore and there is a complicated system where you have to telephone explain to see if you can get another telephone appointment. I don't understand any of these systems anymore. When I ask to leave a message for my GP who I haven't seen in 4 years with cancer reception say they are not allowed to take messages and I must email. But the email reply says they don't deal with medical queries on email.
The NHS is under huge strain and I understand all that but this is a bad situation a bad system when you can't understand it when you have to jump through so many hoops . If they made it more simple I don't think the surgery would be so clogged up and the GP should have seen me.
GP surgery review: james-wigg-practice
Title: Poor disability access
Rating: 1 out of 5
Visited: November 2022
I am a disabled patient who is completely let down by the practice . I can't use the telephone but I can email and I can use Relay - the standard communication system for those who can't use a telephone conventionally. That the nhs promotes.
All emails are ignored so I cant communicate that way. I find it incredible that disabled patients aren't allowed to communicate by email. It had been agreed for years but the policy has changed. I am incredulous that a 'communications team' has responded on here telling people to. Yet can't enable the most essential basics of a system like Relay and emails for those who can't phone.
Reception staff don't know how to use Relay and when the operator tries to connect they don's accept the call. They told my family they had never heard of it. It doesn't appear on the sheet they have on asking how a patient communicates. This is very basic disability knowledge regarding the most used App in the uk for those with speech communication problems.
This entire appointment system is disability unfriendly. The practice should have done an impact assessment .
GP surgery review: west-hampstead-medical-centre
Title: Normal
Rating: 3 out of 5
Visited: January 2022
Very quick check...no questions asked.
No answers given.

Sometimes, communication needs to be on point to unable the patient understand what the gp is talking about.
GP surgery review: west-hampstead-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: January 2022
My first time has just moved to the area very quick service on answering phone receptionist very helpful, nice and clean in waiting area when seen my the nurse explained everything to me and was very polite and friendly would definitely recommend this practice
GP surgery review: west-hampstead-medical-centre
Title: Great Care
Rating: 5 out of 5
Visited: January 2022
I was so impressed with my appointment today. The GP was brilliant and the appointment was thorough, thoughtful and reassuring, I felt very well looked after. The appointment was simple to make and I was seen immediately. Thank you West Hampstead Medical Centre!
GP surgery review: west-hampstead-medical-centre
Title: Clinically knowledgeable and timely compassionate care
Rating: 5 out of 5
Visited: January 2022
I relocated from another part of the UK and not only was registered on the same day and could see a GP also on th day, but also my emerging health issue was dealt with promptly and very professionally leading to timely and effective care and prevention of adverse health outcomes thanks to the highly competent and caring staff, both clinicians and reception staff.
GP surgery review: dr-km-alkaisy-practice
Title: Friendly and Convenient
Rating: 5 out of 5
Visited: September 2023
Staff and doctor are always friendly, and medical advice is invaluable. Get appointments and vaccinations when required, GP also prompts to book in vaccinations for the kids. Thank you, great service.
GP surgery review: dr-km-alkaisy-practice
Title: Good service to public
Rating: 5 out of 5
Visited: September 2023
Always straight forward and redirect appointments
Good rapid service in getting repeated prescription
Very Good Doctors, nurses and staff.
GP surgery review: dr-km-alkaisy-practice
Title: Great Practice, doctors & all staff
Rating: 5 out of 5
Visited: September 2023
Great experience since I was accepted in 2021
Immediate Hospital appointment made for a small operation
Full body check ups done, any tests needed I have been contacted, so great Communication.
Doctors listen, they are very knowledgeable and confident in treatment.They really care and genuinely want you to get better.
Reception staff are friendly and do everything to get you an appointment 
Nurses are lovely and reassuring 
I have absolutely no complaints
GP surgery review: dr-km-alkaisy-practice
Title: Great practice
Rating: 3 out of 5
Visited: September 2023
Visit went well. Very satisfied no problems.
Staff satisfactory as per usual and prompt and on time. Satisfaction for sure.
GP surgery review: dr-km-alkaisy-practice
Title: Good doctor s surgery
Rating: 4 out of 5
Visited: September 2023
Friendly staff waiting times can be annoying and you don't always get seen on your appointment time but other then that good surgery helpful friendly doctors
GP surgery review: dr-km-alkaisy-practice
Title: Very good practice
Rating: 4 out of 5
Visited: September 2023
Excellent service, had an eight ten am appointment was at eight fifteen am which is acceptable now days. Doctor was excellent as always.
GP surgery review: dr-km-alkaisy-practice
Title: Great Practice
Rating: 5 out of 5
Visited: August 2023
Timely Appointments & Treatments 
Front desk Relations very cordial & helpful. 
GP's approach intimate, detailed, warm dialogue & professional
GP surgery review: dr-km-alkaisy-practice
Title: On in a million practice
Rating: 5 out of 5
Visited: August 2023
Since I registered with this practice I have nothing to point a finger. There is a team of high standard professionals. It's a practice that you can recommend a friend or a family.
GP surgery review: dr-km-alkaisy-practice
Title: Results for scans
Rating: 4 out of 5
Visited: August 2023
After waiting almost three weeks for the result of my scan I asked the receptionist to find out for me she informed me that my s an result was satisfactory I told her it must be wrong as I’m in lot of pain still I asked her to make me appointment to see the doctor and she did the next day the doctor rang me telling me the results of the scan were not ok and in fact he was sending me to the hospital
GP surgery review: dr-km-alkaisy-practice
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
The receptionists are always very helpful, friendly & efficient. They sort prescriptions & appointments quickly & answer any queries.
My GP takes the time to listen & understands my problem with `white coat syndrome` so he is brilliant.
GP surgery review: barking-medical-group-practice
Title: Hard working practice
Rating: 4 out of 5
Visited: October 2022
I arrived very unwell at the surgery, the receptionist was so kind and understanding, managed to fit me as an urgent appointment.  The GP was very good  asked questions very efficient and understanding she sent me to A&E where I was admitted for 8 days,  thankyou for dealing so swiftly and professionally. The receptionist do a wonderful job in the most difficult circumstances, there are times when getting an appointment is frustrating  and I do understand it, but in my case as an emergency I can only  thankyou for your assistance kindness and help
GP surgery review: barking-medical-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Very helpful and patient.  Happy to answer any questions and made me feel very comfortable.  I visited for a flu jab and they made me feel very at ease .
GP surgery review: barking-medical-group-practice
Title: Amazing Practice
Rating: 5 out of 5
Visited: September 2022
The staff and Doctor my parents saw on the same day could not do enough!
They are a credit to the surgery!  Thank you!
GP surgery review: barking-medical-group-practice
Title: Very friendly and helpful
Rating: 4 out of 5
Visited: September 2022
The practice is a busy one but people are treated nicely and don’t have to wait too long. As the practice is in the middle of multi colour Al and multi nationality area and the staff employed at the surgery can cope with multi languages as well.
GP surgery review: barking-medical-group-practice
Title: Good Experience
Rating: 5 out of 5
Visited: August 2022
My experience with the reception staff is that they are polite and try very hard to accommodate your requests; be they requests for an appointment or to access your medical records.  I have always found them to be very polite and friendly.

Similarly with the Drs, I have found them to be patient listening to the issues I am talking to them about (whether it's over the phone or face to face).  I have found them considerate, caring and competent.

All around positive experience.  There can be long waiting times when phoning the surgery, but I believe this is across the whole NHS, not something specific to this surgery.
GP surgery review: barking-medical-group-practice
Title: Great Practice
Rating: 5 out of 5
Visited: August 2022
My experience was very good with this practice .They listened to my problems carefully and I felt very good and the Dr was also very good . The staff had smiles on their faces .I was also happy to see them .
Thank you
GP surgery review: barking-medical-group-practice
Title: Great and fast today
Rating: 5 out of 5
Visited: August 2022
Usually it is a very long winded process trying to get an appointment even an emergency one as they get booked up quick.  But on this occasion I called at 4pm regarding my on I was very worried about him and the on call doctor asked me to come in and saw him immediately this is the first time in my life I was able to get a last minute appointment like this so fast. Thank you so much.  It is a difficult time when a baby has any issues and the worry for a parent is unbearable without the help and advice of a doctor.  Even if it is something very common like teething.  Thank you for giving me some peace of mind.
GP surgery review: barking-medical-group-practice
Title: Good practice
Rating: 5 out of 5
Visited: July 2022
The nurse in the practice I see yesterday was extremely good, was very satisfied with my consultation. The reception staff are also very polite and accommodating, overall a very good practice and would definitely recommend to friends
GP surgery review: barking-medical-group-practice
Title: Good location
Rating: 5 out of 5
Visited: July 2022
GP was understanding and was listening to my concerns. I was seen on time. Reception was very helpful.
GP surgery review: barking-medical-group-practice
Title: Online services here are very useful
Rating: 3 out of 5
Visited: July 2022
Used the online e-consultation service which I always find useful and makes getting services from this practice accessible and easy. There are service times it’s operating from so make sure you get this from the practice.
GP surgery review: barton-house-group-practice
Title: Made the process quick & easy
Rating: 0 out of 5
Visited: June 2023
It usually takes some time to get time off work & book an appointment, but Emel, Barton House staff, made the process quick & easy.
GP surgery review: barton-house-group-practice
Title: Help with my online account
Rating: 0 out of 5
Visited: May 2023
I recently visited the Practice as I was having issues with my Patient Access account. I was not able to book any appointments. A manager rang me back, and explained that the surgery did not have any appointments available online because of their recent change to the appointment system. They explained that we had to complete the online form, that if we had any new health problems, and we selected the new health problem tile, the Doctor would look at that and offer us the appropriate appointment. They explained that we no longer had to ring in the morning at 8:00 am. They also told me that I should use the NHS App instead of Patient Access.  
I think the new system needs to be given time to work.
GP surgery review: barton-house-group-practice
Title: Wound check and pain medication
Rating: 0 out of 5
Visited: May 2023
I was discharged on Saturday following major surgery on my back. I register with the surgery the week before. Two points:  
Wound check  
The actual wound check was exceptional and professional however I had to challenge reception in order to get the appointment. I understand that my registration was not process yet but the options that I was given were not acceptable. The main solution was for me to go to A&E for the wound check. This was a very upsetting recommendation. It would mean that I would have to travel more than 30 min and sit for hours, all of which were prohibited by my condition. It was only when I stood my ground that an appointment was made available. This was not an accident nor an emergency so why A&E was an option was unacceptable  
Finally, I called in to see the duty doctor for a pain medication prescription. In the end this was approved but necessitated me having to make the trip to the surgery twice in a lot of pain. If reception has taken more time to listen to what I was asking they would have been able to help sooner.  
All staff were polite and professional throughout.
GP surgery review: barton-house-group-practice
Title: Terrible Practice
Rating: 1 out of 5
Visited: April 2023
Poor communication. I will be looking for a new GP surgery. I would not recommend this GP surgery. One of the worst surgeries I have ever been registered with.
GP surgery review: barton-house-group-practice
Title: Barton GP practice is great, but…
Rating: 3 out of 5
Visited: April 2023
Barton’s GP practice is great! However its booking system has recently changed, and looks like it has been outsourced to a third party platform. Patients must now complete a request form - either online or via a phone call - for a GP call back, with no choice over the call appt time or GP. Barton insist this is to enhance patient access, and that it is in line with other GP practices. But this new booking system can only fragment continuity of care, and allow more potential red flags to get lost in the rigid form-filling. I have never known such cognitive dissonance at watching vital access to my local primary care being ‘remoted’ and de-personalised, while being told it’s for my benefit. Please, Barton, go back to your previous booking system. It may have had its flaws but it kept you in touch with the community you serve!
GP surgery review: barton-house-group-practice
Title: Making appointment with call centre
Rating: 0 out of 5
Visited: April 2023
I found call center staff very helpful but unfotunately they couldn't put me through to who I wished to speak to. Secondly if you received a miss call from Barton House its unable to trace from whom its from. The waiting time can extremely long by phone if not contacting via online.
GP surgery review: barton-house-group-practice
Title: Arranging a shingles vaccination
Rating: 0 out of 5
Visited: March 2023
I received my shingles vaccination invitation very promptly and was relieved to be able to book an appointment quickly as two friends have had shingles recently and were quite poorly.