janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: bedlingtonshire-med.group
Title: Great Practice, Excellent caring staff
Rating: 5 out of 5
Visited: March 2022
I received an appointment quickly considering the circumstances. The GP I saw was excellent and referred me to the mental health specialist who was increasingly supportive. The surgery really went the extra mile to support me and as such I was able to return to health.

Really excellent service from all involved and genuine caring staff, who follow up and make an effort to ensure you are okey.
GP surgery review: guidepost-medical-group
Title: waiting times
Rating: 2 out of 5
Visited: October 2023
two appointments in two days.appointment one 20mins late because consultant came back 15mins late from his break .Appointment two waited 20mins before i asked if there was a  problem and was told "i have messaged her she is on her way"30 mins still nothing .Had to leave without being seen for another commitment.Having plenty of time to watch tv in waiting room telling us to be on time it seems you dont have to be on time but we do. Not a good service or example. Poor.
GP surgery review: guidepost-medical-group
Title: Awful Service
Rating: 1 out of 5
Visited: September 2023
You can never get through on the phones at any time of day. There are never any appointments.  Some, not all, of the receptionists have no customer service skills whatsoever. This surgery has really gone downhill and I would not recommend it to anyone. 
I am looking to move to another.
GP surgery review: guidepost-medical-group
Title: Appointment
Rating: 1 out of 5
Visited: November 2022
Rang for appointment at 8am 2nd in the queue to be told no appointments I asked if I could email photos she said to do a econsult to which I told her the system was down the night before anyway did that 6 hours later told I need to see nurse practitioner so rang up surgery closed for staff training eventually got through to be told no appointment and ring back today.
I went to out of hours. Surgery is an absolute joke. Good help if it had been an elderly person not helpful at all
GP surgery review: seaton-park-medical-group
Title: Amazing response to find a solution
Rating: 5 out of 5
Visited: August 2023
Sometimes its difficult for the hospitals and GP Practices to communicate things like medication changes, and its all down to systems out of the workers controls. My son had such an issue recently and once the practice were aware of it they absolutely nailed a response and a positive outcome.

Well done to all concerned and thank you for doing what you do
GP surgery review: seaton-park-medical-group
Title: It's ok
Rating: 3 out of 5
Visited: August 2023
It was OK but most of the time u can't see the doctors it always seems to be with a nurse u should be able to have the choice as it is a doctors surgery so my experience not good
GP surgery review: seaton-park-medical-group
Title: Great service
Rating: 5 out of 5
Visited: July 2023
Did Klinik request at 8.30am Phone call from GP and antibiotics prescribed and started by 10.45. What fantastic service I know that you are all under great stress with volume of your workload but the Klinik system seems to work well I don’t think some patients understand the concept of triage and so they get frustrated that they haven’t had a call . I’ve had great service today and on several other occasions , I just hope I don’t have to bother you again any time soon 
Thankyou to all
GP surgery review: seaton-park-medical-group
Title: Can’t get seen
Rating: 1 out of 5
Visited: May 2023
On multiple occasions the drs have exceeded the timeframe to get back to you. Requested an appointment on Thursday at 7am, it’s Tuesday but obviously the drs are closed now, but I know even on Wednesday they won’t get back to me with an appointment. When you call up to chase it up, they say they’ll ‘flag’ it. I know from working in a similar industry, that won’t be seen by anyone until they go in to this to make an appointment so it’s completely pointless. I feel like the surgery are doing nothing to improve the demand for appointments as this has happened for months and months. I’m too scared to get in contact for other health problems.
GP surgery review: seaton-park-medical-group
Title: Horrendous appointment system
Rating: 1 out of 5
Visited: May 2023
The appointment system at this surgery has long been horrendous having to call while commuting at 8.30am to sit on hold for 30 mins to get in a queue for another 20 to be told no appointments left try again tomorrow. Now replaced with Klinik. The Klinik itself is awful.....list the times you are not available???  And do you mean for call or appt? The wording is poor and leaves responses open to so much interpretation. For example I explained an appointment for my child would need to be outside of school hours. Was ultimately offered 8.45am? School starts 8.40am?! Guess the booker has no kids or starts work after 9? The main problem though is that once you've submitted your request what next?!!! It's just an unlimited wait for someone to get back to you. Could be hours. Could be days. Has been over a week. No way to chase it up.......still can't get through to reception to speak to a person without sitting in an automated system for an age and there is no way to leave a message without doing Klinik all over again! Then out of the blue you'll get a text stating an appointment or call time.....no discussion... no option to accept it or otherwise! People have lives. And kids. And jobs. It would be nice to be able to make an appointment at a time that is convenient and know what that time is at the point of booking.  Have twice tried to get appointments for my kids and been offered 7.30am or 8.45am on a Monday with the text arriving on the Friday night so no way to let school know they will be late Monday and me having to be late for work. Ordered a repeat prescription via Klinik. Absolutely zero idea if it has been processed or my message even read. Too much effort to just say 'got it/ collect in 3 days'? Guarantee I'll head to pharmacy to be met with blank stares. I'm all for online booking but this system sucks. Please treat us with a little more respect and consideration.
GP surgery review: seaton-park-medical-group
Title: bad service
Rating: 2 out of 5
Visited: January 2023
spoke to doctor Tuesday morning, about pains in bladder, he said do a sample test straight away and he would dip sample it by 12 noon and get back to me,and also send it away , as no contact i rang the surgery Tuesday late afternoon to be told nothing on my file yet, so rang back late Wednesday morning to be told it had been sent away, but no sign of doctor doing a sample, so i am left in pain,
GP surgery review: seaton-park-medical-group
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2022
I visited the practice on Thursday 10th November 2022 with two medical issues that were troubling me at times. The doctor that had been assigned to give me my consultation was so professional in their approach to my issues and explained what tests I required made me feel so at ease. The doctor in question was so efficient that I had contact with the relevant surgery/ hospital departments that will be conducting my tests the following day. The receptionists in the office and the Klinik system is faultless, even for someone new to the system. Thank you so much for providing such a truly excellent service.
GP surgery review: seaton-park-medical-group
Title: Absolutely disgusting practice
Rating: 1 out of 5
Visited: August 2022
I have had nothing but hassle every time I have used the new klinik service. I have used it 4 times recently and every single time there has been a problem and I've had to ring to get it sorted anyway. 2 of the times I rang the phones were just ringing and ringing for 20 minutes before someone eventually answered. Unless things are improved soon, I will be looking into moving to a different doctors surgery as the amount of stress I get every time I need to contact them is unbelievable.
GP surgery review: seaton-park-medical-group
Title: Telephone consultations for hard of hearing?
Rating: 1 out of 5
Visited: April 2022
I suffer from severe hearing loss, being offered a telephone consultation is a joke. I end up (sometimes) actually getting a face to face appointment, imagine my horror to see a doctor with a mask covering their face, how can I lip read?
Over several months I have had my blood tested to find out the cause of my problems, not once has a doctor tried to contact me regarding the results, there is no continuity of care. 
I remember when this surgery employed doctors who care, not now though.
GP surgery review: concord-medical-practice
Title: Great staff
Rating: 5 out of 5
Visited: November 2023
I am extremely happy with the practice and would recommend the surgery . I got a  same day appointment greeted by polite receptionists and my little girl even got a colouring pack to keep her entertained whilst waiting to be seen doctor
GP surgery review: concord-medical-practice
Title: Rude reception staff
Rating: 1 out of 5
Visited: May 2023
I have really bad anxiety and the reception staff themselves put me off making doctors appointments when I need one. They are so rude, and condescending. One person tried to tell me I do not have a condition I have been diagnosed with! How would they know, they are not the doctor! They speak to you like you are a little kid as well. One doctor in particular they do not listen to you. One time they kept acting like I was exaggerating my symptoms. When I finally managed to get an appointment with the other doctor they referred me and when I was seen by a specialist they told me I actually had a condition causing all this and they were shocked at how unprofessional the doctor had been. I was in pain for a whole year because this doctor just thought I was making it all up. I’m actively searching to switch doctors now, which is a shame as one doctor is actually really good, you can just never get an appointment with them.
GP surgery review: concord-medical-practice
Title: Forgetful gp
Rating: 1 out of 5
Visited: March 2023
My wife went to see doctor about her thyroid disease and was approved a new medication, roll on 6 days and GP still hasn't signed it off after we tried to pick the medication up from pharmacy , very unprofessional,  it's not as if she has a slight cold , my wife has a very serious condition,  absolute joke!!
GP surgery review: concord-medical-practice
Title: Bad dr
Rating: 1 out of 5
Visited: January 2023
A dr in this practice is a terrible dr, talks over the top of you, speaks so fast it’s hard to understand, doesn’t listen to you, gives you bad or incorrect information, gets confused & tells you different things ever time you visit. Don’t register here if you want a great dr (other dr’s in this practice aren’t bad dr’s, just this dr) but you can’t pick who to see in this practice. Some of admin staff can be very rude as well & like gatekeepers to the doctors, which shouldn’t happen
GP surgery review: dr-stephenson-&-partners
Title: Amazing Practice
Rating: 5 out of 5
Visited: March 2023
I would like to say thank you to all the staff for the help and support. My son was seen urgently on few occasions and GPs could have not been more accommodating, caring and empathetic; they have showed compassion and been very supportive. My son was and is well looked after and I will always be grateful for the help he had received at the most difficult time.
The admin staff have always been polite and accommodating, and trying their best. It’s a great team with great management and I would highly recommend the Practice.
GP surgery review: dr-stephenson-&-partners
Title: Cancellation mailbox full!
Rating: 2 out of 5
Visited: February 2023
I wanted to cancel an appointment with the nurse by leaving a message.  I have tried on 3 separate occasions not (different days/times).  I keep getting the same automated message by telephone "mailbox if full, try again later".  Does no-one listen and empty this mailbox on a daily basis?  The practice is always telling us to ensure we cancel appointments when we no longer need them.  I will keep trying just have to wait in the appointment queue and speak to someone instead which wastes my time and the receptionists time.  Please improve this.  I'll see if I can find any way I can cancel via the website instead.
GP surgery review: dr-stephenson-&-partners
Title: Can't get appointment for 3 year old
Rating: 2 out of 5
Visited: February 2023
My daughter has a small issue with finger to. Point of year later getting infected. Looks like wart but got so big. Been to chemist lots of times as can't get appointment to them saying can't help no more needs a gp as got so big now & infected alot. 
Rang no appointments. Emailed concerns & photo of finger to be told ring. Rang again to be told ring at 8am for a call back or face to face but when do no appointments. 

Not even a passed photos on if can't see a doctor just for advice... don't want to waste an appointment but this surgery disgraceful used to ne least could get appointments in few weeks but not even that now. 
Glad to be leaving soon, lovely ladies on reception but absolute joke of a surgery for saying so busy yet you go in trying to get appointments it's empty nearly just few patients
GP surgery review: dr-stephenson-&-partners
Title: Good practice, impossible to get an appointment
Rating: 2 out of 5
Visited: February 2023
My partner needs an annual prostate check because of a family history of prostate cancer. Despite telling the receptionist this when he visited for routine bloods earlier this week, she has arranged a telephone appointment for three weeks time, saying that no face to face appointments were available. Yet while he was waiting to go in for his blood tests one of the cleaners from the practice managed to walk up to the desk and make an appointment for her husband for later this week!! I’m waiting with baited breath to see how the dr is going to do a prostate exam over the phone.
GP surgery review: dr-stephenson-&-partners
Title: Absolutely disgraceful service
Rating: 1 out of 5
Visited: February 2023
Received a letter from the surgery requesting that I make an appointment for an annual review with a doctor.
on the 25th January I telephoned at 8:00 am to make an appointment, I then selected the call back option and received no return phone call.
I again telephoned the surgery on the 1st February at 8:38 am to make an appointment. i selected the call back option and did  receive a call back at 9:51 but was told there were no appointments available.
again I telephoned to try and make the above appointment on the 2nd February at 8:01 am and again select the call back option, I then received a text at 8:55 am from the surgery saying they were unable to contact me, I then checked my phone and I had a missed call from the surgery at 8:54, my telephone had not left my side but it had not even rang.
I then telephoned the surgery at 9:02 am and was told the only appointment available was at 4:00 pm today but sadly I already have a dental appointment for the same time. I was told to try and make an e consultation appointment on the practices website. I’ve tried to do this without any success.
maybe I’m wasting the practice’s time trying to make an appointment as I’ve only got a few health issues like type 1 diabetes, ulcerative colitis, diverticulitis, drug resistant hypertension and I also had a heart attack a couple of years, so I haven’t got much to be concerned about.
GP surgery review: dr-stephenson-&-partners
Title: No pre bookable appointments
Rating: 1 out of 5
Visited: February 2023
Awful service . I tried to make a routine appointment for 3 weeks time for a review as per previous consult . After 30mins of being 7 in a queue i finally got to speak to a receptionist who just fobbed me off with ring up at 8am. When I explained this isn’t possible due to work   they just responded with do a econsult you’re ‘guaranteed’ an appointment. Most practices offer pre bookable appointments 6-8 weeks in advance, but yet this practice I can’t ? Its becoming extremely difficult to get appointments.
GP surgery review: dr-stephenson-&-partners
Title: Never able to get in to see anyone
Rating: 1 out of 5
Visited: January 2023
After doing both an e consult and speaking with 111 and being told I had to urgently see a Dr I keep getting instructed there are no appointments , no way to make an appointment and I just have to ring every morning and hope to get in. Considering what I'm dealing with is pretty serious and I have been instructed by 111 to speak with a Dr still no help is available. I've been trying for over a month now and have given up at this point
GP surgery review: dr-stephenson-&-partners
Title: Phone lines Terrible
Rating: 1 out of 5
Visited: December 2022
Terrible...can't get thru on phone. If you work its impossible unless you have family or friends to help and when you do get appointment and your in the middle of a private examination the health care assistant  opens door to say goodnight to nurse..
GP surgery review: dr-stephenson-&-partners
Title: Awful
Rating: 1 out of 5
Visited: December 2022
I suffer with carpel tunnel which flares up around once a year and I usually call up for an appointment for a cortisone injection which resolves the issue. This year when I called I explained the excruciating pain I was in, to the point where I was not sleeping, unable to grip anything with my right dominant hand and crying regularly in agony. I was told it wasn't an emergency and had to wait almost 4 weeks for a routine appointment which was meant to be yesterday. I've been suffering in agony all this time. I get to my appointment yesterday to be seen by a doctor who said they could not administer said injection. I wanted to cry when he told me this. Apparently the reception staff were not aware he couldn't administer those specific injection types despite my asking several times if I was booked in with someone who could do it as I knew this was going to happen!!! I've now got to wait til Monday afternoon for the injection and suffer another 4 days on top of the 4 weeks I've been waiting already. I am so disgusted that something this important was not clear to the staff member taking said appointment. If I'm honest at the time of the booking she could not have sounded more disinterested or rush me off the phone quick enough I just don't think she was listening. I'm really unhappy with the lack of care and concern. Not by the doctor who I have to say was lovely about the situation and very apologetic but by the front facing staff.
GP surgery review: dr-stephenson-&-partners
Title: Waste of time
Rating: 1 out of 5
Visited: December 2022
Trying to get an appointment is impossible. I needed to go back in September after a previous appointment in June, as yet I still can't get an appointment. They obviously think they're the only people who work and everyone else is sitting at home on their phones, being able to ring at 8am and sit waiting for someone to answer or having your phone in your hand for a call back which is also a waste of time as you still can't get an appointment. They don't seem to realise that e consult doesn't cover everything and it's so frustrating completing the form only to be told to contact the surgery. Its a catch 22 situation. I wish they would look into the way the practice is run and realise that they need to change to effectively deal with their patients. I don't need an urgent appointment, just a routine one so that I can be put forward for a hospital referral. I'm in pain and need something done but they don't seem bothered. I do appreciate that the receptionists don't make the rules and have to do what they're told.
GP surgery review: i-j-healthcare
Title: Problem with delivery date on medication
Rating: 1 out of 5
Visited: December 2023
I have needed an item on my prescription since Christmas Day.Hopefully I am going to receive it today. Pharmacy says last month’s prescription was received on 27th November. Administration at surgery told me just now that it was December 2nd. The point is that I am without an item.I ordered this month’s prescription on 17th December. I ran out of one item on Christmas Day. 
Surely the date on this prescription could be altered by one or two days so that I am never caught out like this again?
I understand the NHS guidelines say  that the doctor can only give the prescription for 28 days( so I am told by the surgery). All I am asking is that never again am I left without medication. Thank you.
GP surgery review: i-j-healthcare
Title: Good support
Rating: 4 out of 5
Visited: December 2023
Had a phone appointment with gp,after some worrying symptoms.he listened and followed up with blood pressure.full bloods and ECG .Reception staff and nurses were also really supportive just waiting results but happy with support so far
GP surgery review: i-j-healthcare
Title: Waiting time
Rating: 1 out of 5
Visited: July 2023
Rang the practice at 10am for a repeat prescription, informed I was caller no.1 30mins later still caller no.1 walked to Drs and spoke to receptionist asked if there was a problem with telephones as I had been hanging on for over 43min by now. She said they were very busy, its worrying that they hadn't answered a phone call in nearly 3/4 of an hour. What if this was a medical emergency. 
This has happened on numerous occasions in the past.
GP surgery review: new-washington-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
I have had reason of late to need the services of the practice. I always receive the best service. The admin, nursing and medical staff are very helpful and friendly. I’d like to commend them for their hard work and care shown to me. Thank you.
GP surgery review: new-washington-medical-group
Title: Good servive
Rating: 5 out of 5
Visited: November 2022
I have had need to interact with the practice in various ways in recent weeks - telephone consultations, attending reception and face-to-face appointments with both GPs and nurses. Everyone provided first-rate service...and obviously, at times of such extreme pressure, they can only do their best. Thank you everyone in the practice for helping us when the pressures and frustrations on you all in the present climate must be so challenging and difficult. You have a thankless task in trying to keep us all happy. Well done.
GP surgery review: rickleton-medical-centre
Title: Poor experience
Rating: 1 out of 5
Visited: July 2023
I hardly ever need to make a GP appointment when I do need an appointment, I know I’m not going to pass the receptionist assessment. 
Before you get an appointment you must first prove that your head fell off. Once you pass the receptionist assessment you are told yes or no to the suitability of an appointment.
The surgery really need to invest more resource into customer training and improving their manner in the team that is the first point of contact. The receptionist who dealt with me was rude, made it quite clear I wasn’t suitable for an appointment and was in a rush to get me off the phone. Very disappointing.
GP surgery review: sunderland-gp-alliance-medical-practice
Title: Thank yo for a great service
Rating: 5 out of 5
Visited: December 2023
As we come to the end of the year, we just wanted to tell you how much we appreciate all of the hard work carried out by everyone in the practice, both at Barmston and The Gallaries. We have each needed several appointments with GPs and Nurses throughout 2023. The care we have received has always been of the highest standard and delivered with warmth and empathy.  Your Receptionists and admin staff are always very responsive, understanding and efficient.

We are aware of the immense pressure on General Practice. However, the pressure you must be under is never obvious in the way in which you deliver the service. We envisage that you are like swans, gliding along the surface, whilst paddling furiously underneath!

Once again, thank you for everything. We wish you all a happy Christmas and a peaceful and prosperous new year.