janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: petroc-group-practice
Title: Oh dear, avoid if you can.
Rating: 1 out of 5
Visited: July 2023
It is very difficult to get an appointment, but you may get a call back when you fill in the new on line form. The form is not at all user friendly, and needs revising, many of the questions are of no relevance. My partner does not use technology, it took him 3 months to receive a call back about his health - he is now scared of contacting the surgery - as when he actually saw a GP his health had got worse, and he had more problems to discuss. The doctor told him that he only had 5 mins to consult with him, and cut him short! The surgery does not appear to offer 5 yearly health checks for patients over 40 years of age - never been offered them in decades. You need to keep on top of what injections/tests are needed yourself - as there does not appear to be a system to call you in. The surgery in St Columb always looks grubby and uncared for. Tried to change to other surgeries - without success, it really is a postcode lottery, sad as it used to be really good.
GP surgery review: petroc-group-practice
Title: Absolute shambles
Rating: 1 out of 5
Visited: April 2023
Where to begin. Getting past the god like receptionist is hard. When she's actually at her station and I don't have to ring a bell and wait ten minutes . To then hand her a letter from my cardiologist who has prescribed potentially life saving drugs to prevent angina and get told it'll be next week.. . She scans the letter and sees that it's urgent to tell me that the Dr is aware and it's on my notes. . well why hasn't it been prescribed. Why do I have to wait yet another weekend for whoever to actually do their job .  If you came into my restaurant and I made you wait 4 days you would go else where ... But I don't have that choice. . how hard can it really be. Or do I need to have another heart attack and sue you for neglect..but back to the receptionist. . how rude would you like to be. I mean there's people in the que whilst your discussing my letter . And the best bit when I walk out disgruntled you continue to moan about me like I've done something wrong.. I guess you didn't realise the next person was my partner. . But that's ok you discuss my health after I've left in public. .  No confidentiality in this surgery
GP surgery review: petroc-group-practice
Title: Practice gone downhill rapidly
Rating: 2 out of 5
Visited: February 2023
Same as many other patients. Barrier of the reception and having to discuss personal health problems with an unqualified person often in the presence of other members of the public. What happened to the confidentiality between doctor and patient? Actually getting a face to face appointment without being one breath short of a blue light ambulance is another matter. Now we have the alternative appointment, the phone call where the doctor is not on Whatsapp so is unable to actually view the nastiness of the problem but has to decipher ones description of the problem. I have friends in the Newquay area and they don't suffer the same problems. It's not the Doctoring, it's the organisation, which sadly also sums up the NHS at present
GP surgery review: petroc-group-practice
Title: poor service
Rating: 1 out of 5
Visited: January 2023
I would firslly like to say that the doctors and nurses there are very polite and excellent at doing their job.

The appointment system is well out of date and the receptionists are very rude when you talk to them,
GP surgery review: petroc-group-practice
Title: disgraceful
Rating: 1 out of 5
Visited: November 2022
I was very unwell and needed an appointment to see a doctor to establish what was going on. The receptionist said no as it was only for emergencies. I was concerned for my health after having a rash on my arm that spread across my whole body. I had to get my mum to phone as the receptionist just wouldn't listen to me. Even then they were obscenely rude. After practically begging for help I was finally seen to by a doctor (the next day) and was treated for anaphylaxis. I was then blue lighted to hospital after being treated by 2 brilliant gp's
I think some of the receptionists need further training in order to triage people as they clearly haven't a clue.
I now have no trust and worry when I need treatment in the future and have to attend this surgery. I shouldn't have to feel uncomfortable when it comes to my health.
Something needs to be done.
You have a duty of care.
GP surgery review: petroc-group-practice
Title: Rubbish rubbish rubbish
Rating: 1 out of 5
Visited: August 2022
Phone to get an appointment . And stay on hold from place 10 till 1 and then get cut off, so I drive to the surgery as I deem it as an emergency . To then be told I'll be phone triaged .. I didn't take my mobile. So I have to go home again. And wait.. all that time having heart palpitations .. the receptionist thinks of herself as god  . She is rude. Short and suffers from a compete lack of empathy or copassion... 
She can blatantly see I'm out of breath. Shaking. Sweating and clammy . And a heart patient ..
10 steps from her to get out of her chair  or she could have made a call through to the drs room and I could have seen a Dr.. but no.. can't be done. What a useless surgury.. may as well close it down it ain't no use for anyone. Complete and utter rubbish. Don't go there not even if your life depends on it
GP surgery review: petroc-group-practice
Title: Practice no longer fit for purpose
Rating: 1 out of 5
Visited: August 2022
What has happened to our surgery? I’ve been waiting over 2 years for minor surgery. My husband has been waiting almost 1 year for an echocardiogram. Perhaps it would be more convenient if he could have a heart attack and die? Getting an appointment is virtually impossible. You have to be cross examined by a receptionist who is not medically trained or competent to triage- in a public area too- it’s appalling. All home visits are farmed out to private paramedics. The waiting room is usually empty- and always empty on a Monday. What are our doctors actually doing? They’re certainly not visible. If you’re lucky enough to get a telephone consultation, you’d better wait by your phone. I went to the loo and missed mine, so had to start the whole rigamarole of the e-consult/ waiting in all day for a phone call, all over again. Medicines are given out in tiny amounts- why am I paying for a small prescription every month when I have a stable condition that does not need reviewing for 6 months? What a rip off! If I could go elsewhere I would. The people of St Merryn and Padstow have had enough. No wonder people overburden accident and emergency - your dreadful service pushes them that way. It’s about time the practice manager was sacked and the whole modus operandi overhauled.
GP surgery review: petroc-group-practice
Title: bad
Rating: 1 out of 5
Visited: April 2022
I had to phone in about my prescription as it was not signed after my boots pharmacy deliver repeat prescription to the doctors to sign it .boots chemist deliver prescriptions a week before they are due but in this case it was late getting signed and I have been without my tablets it was only when I phoned yesterday it got signed what is going on I ask. plus when you phone for appointments you can't see a doctor face to face you have to do it by phone. some of the doctors don't greet you well and reception takes ages to answer the phone and sometimes they can be a bit off putting when you speak to them I've never known a surgery as bad as this one. so fed up with place .
GP surgery review: petroc-group-practice
Title: Impossible to speak to receptionist
Rating: 1 out of 5
Visited: April 2022
Trying to call the surgery today after I was asked to by paramedics who had visited my relative. I was placed in a queue at position 10 when it became position one I was cut off. This  happened 4 times at total of 43minutes and still didn’t get to speak to anyone. Surely this isn’t acceptable practice. Finally gave up and sent an e request which we are still waiting to hear back from. My relative is in poor health just been discharged from hospital unable to spend 43 minutes On a phone call and not having access to the internet. Not a caring service.
GP surgery review: litchdon-medical-centre
Title: Suitably knowledgeable to judge.
Rating: 4 out of 5
Visited: April 2022
I have been a patient of Litchdon Medical Centre since 1983. I have given Suitably Knowledgeable to judge as my review title due to my forty years experience working within the NHS. 
On first joining the practice while situated at Victoria Street Barnstaple and prior to its present location I had nothing but praise for each and every G.P. I came into contact with. This included the reception staff who were always pleasant and professional.
Some years after relocating to Newport Road there was the expected change in both G.P.s and Reception staff due mainly to retirement and progression onto other opportunities.
On the whole the practice maintained its position as one to recommend to relatives and friends.
Sadly in my case I started to notice a change in attitudes from certain G. P.s and the odd receptionist.
Without exposing those by name simply because one particular G.P. remains within the practice. I was infuriated by the manner and arrogance of the G.P. in question and also one locum who has now moved on.
Arrogance and a sense of apathy along with wrong diagnosis from the G.P. and the pathetic attempt to psychoanalyse me by the former locum.
‘Above all do no harm’ might I remind any doctor who is privileged to be in a position to help cure that this does not simply refer to the physical side of medicine but also the psychological. For me to leave the practice feeling extremely angry and above all no better off than I felt before entering the practice did nothing at all to help me with what I considered and was later proven to be health issue of concern. 
I am very happy to report that my present G.P. was paying attention during their training at medical school regarding ‘bedside  manner’
He / she has gone out of their way to show empathy while correctly treating my health concerns. As for the odd receptionist who was not only rude but also belligerent towards me I am happy that due to restructure of the building I no longer have to gaze upon her surly face. 
As previously stated I would still recommend Litchdon Medical Centre .
GP surgery review: compass-house-medical-centres
Title: Wonderful staff
Rating: 5 out of 5
Visited: November 2022
Had my bloods taken and booked my flu jab. Staff could not have been more helpful and friendly.
People are to quick to whinge. But Three cheers for Compass House.

Thank you.
GP surgery review: compass-house-medical-centres
Title: Excellent experience with GP
Rating: 5 out of 5
Visited: October 2022
Thank you for our thorough appointment with the GP for my son earlier today. Very clear communication and we felt well listened to.
GP surgery review: compass-house-medical-centres
Title: Excellent Practice Nursing Care
Rating: 5 out of 5
Visited: September 2022
An infected wound resulted in a second visit to the surgical teams at Torbay. Afterwards, I was very concerned about further wound infection but lacked the knowledge and experience to monitor my condition.
I was really fortunate that the practice nurses at Compass House had the expertise and experience to support me during the early days of my recovery.
The nursing staff displayed both their professional abilities and their kindness during the sequence of wound inspections and dressings.
GP surgery review: compass-house-medical-centres
Title: Very Helpful
Rating: 5 out of 5
Visited: August 2022
I’ve always found the staff really helpful.  In particular recently, although they were extremely stretched they found time to deal with request. Couldn’t be more pleased.
GP surgery review: compass-house-medical-centres
Title: First appointment
Rating: 5 out of 5
Visited: August 2022
This was my first appointment at Compass House after transferring from another practice. Being the day after a Bank Holiday I thought it very doubtful that I would get an appointment the same day. However I was seen that afternoon, when I was told that I needed a blood test to confirm that I was not at risk of a blood clot. I was given an appointment on the spot for a blood test early the following day. At the second appointment it was found that another blood test was overdue and this was offered at the same time. Later that day I received the result of the blood test. I was relieved and delighted to receive such prompt and reassuring service from the people I met - receptionist, practitioner and doctor. They were excellent.
GP surgery review: compass-house-medical-centres
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
I am fairly new to the area. I had appointments with two GPs at the practice this week. They were both professional with a very caring nature and excellent communication skills. I was seen in a timely manner and offered an appointment quickly. The reception staff we also very professional and welcoming and communicated so well.
GP surgery review: compass-house-medical-centres
Title: Wonderful Staff
Rating: 5 out of 5
Visited: January 2022
Last week I brought my daughter into the surgery and saw the most wonderful Advanced Clinical Practitioner.  He was so kind and had such a lovely manner with myself and my daughter.  I know that the surgery will all be under immeasurable pressure at the moment, but nothing was too much trouble, he didn’t rush us and he listened to our concerns.   I could have just had someone call back and prescribe something and thought no more about it.  But I think he knew I wanted someone to check it out just to be sure, and he slotted us in this afternoon I have no doubt, to give me some peace of mind.  And for that, I cannot say thank you enough.  

The staff are always wonderful at Compass House and will always do as much as they can to help.  I cant recommend them highly enough.  

Thank you for always being there for your patients.
GP surgery review: pembroke-medical-group
Title: Worst medical practice in Torbay
Rating: 1 out of 5
Visited: October 2022
I have telephoned three times as requested to arrange an appointment. I have waited over twenty minutes on several occasions - and been at exactly the same point in the queue as when I started. This indicates that no one is actually answering the phone. If you actually need to see a doctor - forget it. No Patient Access despite promoting it. Please NHS - do something about this rogue practice.
GP surgery review: pembroke-medical-group
Title: This surgery does not want to see its patients
Rating: 1 out of 5
Visited: July 2022
I could not get a face to face appointment, I had a call back to be told there was nothing they could do so I ended up having to phone 111 and get an appointment with a GP at a local hospital, I am absolutely disgusted by there lack of help and empathy.
GP surgery review: pembroke-medical-group
Title: Lack of understanding
Rating: 1 out of 5
Visited: June 2022
Trying to get a appointment is near on impossible.
And GP unsympathetic to a child with needs.
Doctors should read medical notes so that they know what they are dealing with.
My Grandson has special needs and non verbal.
The doctor totally ignored this and spent most appointment huffing and puffing.
I have been with this practice for over 40 years.
What happened to patient care because now you ha5 minuets to discuss anything. 
We are just a conveyor belt patients.
GP surgery review: beacon-medical-group
Title: Professional and efficient
Rating: 5 out of 5
Visited: November 2023
Small surgical procedure - very efficient and professional service. Was kept fully informed during procedure and was treated with utmost respect and care. Waiting time for the minor procedure was relatively short.
GP surgery review: beacon-medical-group
Title: Remote!
Rating: 2 out of 5
Visited: November 2023
When you ring the surgery, after listening to various messages for several minutes you are put on hold. The previous message told you where you are in the queue ie 1st of 7th. This helped decide if it was worth hanging on at that time.  Position has now been removed from the message so you have no idea how long it will be before answered.  Just one more example of being remote from patients.
GP surgery review: beacon-medical-group
Title: Terrible service
Rating: 2 out of 5
Visited: November 2023
I did not expect to be denied an appointment 9 days after giving birth. Despite crying on the phone and begging to be seen i was prescribed medication over the phone based off my description of my symptoms. This isn't the service i expected.
GP surgery review: beacon-medical-group
Title: Good experience
Rating: 4 out of 5
Visited: November 2023
The assessment doctor came to assess my mobility, and immediately came to the conclusion that I needed to be in a rehabilitation hospital, this was arranged immediately for me to be admitted to Kingsbridge Hospital the same day, this has worked out really well, hopefully it will stand me in good stead when I return home. I cannot thank the doctor who came to see me at home enough.
GP surgery review: beacon-medical-group
Title: Long wait
Rating: 1 out of 5
Visited: November 2023
Have to wait an incredibly long time to even speak to a human being before they decide if your condition is worthy of being brought to the doctors attention.
GP surgery review: beacon-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
I have been with this surgery for over 20 years, before it became beacon medical. I've been the patient of few different GPS and they have always been very kind and understanding and done their very best for me under the most difficult time we are experiencing in the NHS. The pharmacy and reception staff included. Can't praise them highly enough.
GP surgery review: beacon-medical-group
Title: Slow practice
Rating: 4 out of 5
Visited: November 2023
When you send an econsult they do always get a response when they give you a date to get back to you.When you send an econsult with all the information the doctor requires when they ring they still ask what they can do for you surely that's the point of the econsult.They also need to speed up there telephone answering service.I asked for my medication to be reviewed last Wednesday it is now Monday the following week and it's still hasn't been done.I econsulted this two weeks ago and talked to my doctor about it last Wednesday.
GP surgery review: beacon-medical-group
Title: So disorganised
Rating: 1 out of 5
Visited: November 2023
Long waits for doctors to get back to the patient. Told a specific doctor needs to speak with patient and after a week or two, a different doctor rings. No continuity of care.
GP surgery review: beacon-medical-group
Title: Very helpful
Rating: 4 out of 5
Visited: November 2023
Call handler very helpful and reassuring with the issues that I discussed over the telephone and was able to answer most of my questions / queries .
GP surgery review: beacon-medical-group
Title: Good service from GP
Rating: 4 out of 5
Visited: November 2023
I have always had a great service from my GP and am happy with the care I have & continue to receive.
GP surgery review: corner-place-surgery
Title: Great practice
Rating: 4 out of 5
Visited: March 2023
Been with the surgery since I was a child and always been happy with the service. Recently had to take my toddler in. I always do an econsult, with a quick response and text or call to advise next step. Visited an ANP yesterday for my son who was brilliant with him, explaining what he needed to do and making him laugh. Had to do another econsult this afternoon as he is feeling worse and have been called quickly and booked for a sit and wait appointment. Can’t fault the surgery and very pleased with the service they always provide. Thank you
GP surgery review: corner-place-surgery
Title: Feedback form wont work
Rating: 2 out of 5
Visited: February 2023
I visited the surgery yesterday, as I could not log in on line, even though the technical department had solved a glitch in the system and was given a link at reception, to sort the problem, which worked. I was then sent a link on my phone, today, which is not smart, so transferred it to computer and it does not work. I therefore cannot give feedback to say please use email only, not to send a txt with a link I can never use! I cannot reply to the txt and there is no email system of contact to explain this. It is the most frustrating and difficult surgery to contact  or communicate with as it makes every simple task so complicated, with so many hurdles, that sick people give up trying when unwell, as they do not have the energy for this.
GP surgery review: corner-place-surgery
Title: Poor
Rating: 2 out of 5
Visited: December 2022
Sent in my E consultation as it was impossible to break through on the phone to make an actual appointment , received a reply that a doctor will phone me in 10 days time between 08:00 and 18:00 to discuss my symptoms ! I’m looking forward to monitoring my phone for 10 hours that day and hoping my symptoms don’t worsen by then over the Xmas period !
GP surgery review: corner-place-surgery
Title: Medical student
Rating: 4 out of 5
Visited: December 2022
Today we had an appointment with a medical student and I just wanted to say impressed I was. The appointment was for my daughter and he was so good with her, friendly, calm and took his time to ask her all sorts of questions to try and help find out what was wrong. He also did a few checks blood pressure, breathing etc and he explained what he was doing and was very gentle with her. I hope he gets to see this and knows what a wonderful Doctor he will be!
GP surgery review: corner-place-surgery
Title: Very friendly
Rating: 5 out of 5
Visited: October 2022
They are very busy on the phone but once through they are  happy and friendly too help you 
Just a wonderful surgery 
Thank u
GP surgery review: corner-place-surgery
Title: Amazing Doctors and  Great Staff
Rating: 5 out of 5
Visited: October 2022
I don't know where I would be without the service that corner place provides. And a big thank you to a very special Doctor that made such a difference to my life and still does. And all the doctor's and  staff for all your help over the years it's very much appreciated.
GP surgery review: corner-place-surgery
Title: the practice just keeps declining
Rating: 1 out of 5
Visited: October 2022
This practice used to be brilliant, but has declined to a very poor practice that can't seem to stabilise and falls further each time I deal with them. they try to evade complaints by making you physically write them in (not email) Your ability to see a doctor is near on impossible, front desk seem to be the clinician now, asking all the questions and doing their best to not book an appointment.
surgery, I only received three brief phone calls in this time. The Drs have no consistency anymore, and when you do jump through hurdles and get to see one, they clearly have not read any previous notes and know nothing about you. The repeat prescription service keeps changing, and is not updated with relevant records. Its shambolic and so sad to see.
GP surgery review: corner-place-surgery
Title: Very helpful service
Rating: 5 out of 5
Visited: September 2022
Would just like to say although we don't like the wait on the phone the ladies on are always very pleasant and helpful. They must be under a lot of pressure and their help and consideration is much appreciated when we phone. Just like to say well done and thankyou.
GP surgery review: corner-place-surgery
Title: Shocking
Rating: 1 out of 5
Visited: September 2022
This practice used to be wonderful until around three years ago. Since then a steady decline in the ability to see a doctor, talk to anyone other than front desk and lack of any dialogue is disgusting.
I recently spent the best part of a year sick from work for mental health and never once saw a medical professional from this surgery, I only received three brief phone calls in this time.
More recently medical paperwork has been lost, no apology, no explanation just "it's been lost"

Steer clear is my advice