janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-stanmore-medical-centre
Title: Shambolic
Rating: 1 out of 5
Visited: January 2024
Since become Stanmore Medical Centre, this surgery has become a farce. Booking an appointment always used to be a simple process and I never had to wait very long. Been with this surgery for almost 30 years. Now I just want to leave. Having to book online is a nightmare. It’s suppose to make things more accessible apparently but it’s Saturday morning and I’ve just tried, only to get a warning that their ‘Forms’ booking service is only open Monday to Friday 9-5. Hahaha. What the actual!!  I really have nothing good to say about this surgery now. I used to be the envy of all my friends and family before Stanmore took over but now, hahaha. This surgery is just a joke. Nothing they have done to ‘improve’ things has made life better for the customer. I think they are just trying to drive people away to go private as their methods are exasperating.  My HRT should be used continuously, but it’s so difficult to get an appointment that twice now, I have needed up having to miss over a weeks worth of treatments, because I can’t get in to speak to a doctor. I even have to go in and take my own blood pressure before hand, which I do; all the doctor should then have to do is check my history, check my blood pressure and prescribe, but no! I had to have an appointment to speak with a doctor. And having to do this means I then have to be on standby for hours on the day that the doctor is going to ring me. Therefore my working day is made to come second to theirs. My time, second to theirs. Everything about this process is so very very wrong.
GP surgery review: the-stanmore-medical-centre
Title: Biggest challenge is getting an appointment
Rating: 1 out of 5
Visited: October 2023
This practice is an absolute disgrace. I’ve been trying to get an appointment for over a week. Online booking systems are down and impossible to get through to anyone over the phone. Literally have no idea how to access any care with this GP. May god help all the patients at this GP to receive appropriate and timely care. Never found it so difficult to get an appointment
GP surgery review: the-stanmore-medical-centre
Title: Repulsive practice
Rating: 1 out of 5
Visited: October 2023
Have been trying to get an appointment for myself and my children. Been trying for 3 days now, only for the online form to stop working within 30min of opening saying to try again thr next day at 9am, to which I did and it wasnt working then. They might aswell disengaged their phone lines as its forever busy however when inside the surgery not one member of staff is actually on the phone. This place is dreadful, appalling,horrendous and more. The online System is beyond ridiculous its forever saying to try again the next day. The staff are quite rude aswell.
GP surgery review: the-stanmore-medical-centre
Title: Neglect.
Rating: 1 out of 5
Visited: October 2023
This surgery on countless occasions does not submit prescriptions to the pharmacy for my son to have access to suitable formula due to an allergy. Due to their negligence and poor practice in doing the most simple of tasks, it results in my 6 month old son going hungry. I wish I could say this is the first time it has happened, but it is a constant issue. This surgery is truly awful.
GP surgery review: the-stanmore-medical-centre
Title: Third world service
Rating: 1 out of 5
Visited: September 2023
I am absolutely appalled with the service.
Firstly, they didn't answer my requests on Klik correctly.

When I followed up via phone call I received an appointment date in 15 days time. I've been unable to walk for 3 weeks and now they're expecting me to be in pain for a further 2 weeks

Furthermore, it appears that they are more interested commercialising their practices rather than health and well-being of patients. I asked for a note from the doctor for my employees about my injury and I was asked to pay 25 pounds for the letter.
GP surgery review: the-stanmore-medical-centre
Title: poor
Rating: 1 out of 5
Visited: August 2023
Just trying to get an appointment is appalling - stumbled at the first step. From June 2021 (as mentioned over the phone), patients, who can, must use, online, Klinik to book an appointment. It opens from 9 on working days. It seems to close pretty quickly like about 20 minutes. I have found on numerous times that after putting in my issue(s) that the next page shows that Klinik has closed for the day. I called yesterday.. I was quite promptly 'given up on' after just requesting an appointment (but a bit mystified being offered something at Belmont medical centre).
GP surgery review: the-stanmore-medical-centre
Title: Very poor
Rating: 1 out of 5
Visited: June 2023
Their spot system is ridiculous. You can only fill in a form format thing on the morning. We did this for my daughter appt. We waited 45 minutes then to be we would  have to wait another  30 minutes. All for a referral letter when they could have done it over the phone instead of eating out time.
GP surgery review: the-stanmore-medical-centre
Title: Terrible service
Rating: 1 out of 5
Visited: May 2023
I sent an appointment request on the Klinik system on 11th May. Before that, at so many instances, the system was down. The receptionists do not make appointments even if the system is down and just have a standard answer to wait until the system opens up. I received an appointment for 5th June, that too, after I sent a message that my request had not been followed up. The receptionist said there is a long waiting list so that's the way it is!
I am really disappointed and feel let down. 
The Crowshott Avenue practice reception services are worse and there is no understanding or proper answers. I had to repeat my birthdate thrice during one appointment in a roomful of patients, literally repeating it so loud as the staff couldn't get it. Where is the professionalism?
I am contacting other GP practices as I need to move to another surgery.
GP surgery review: the-stanmore-medical-centre
Title: Unhelpful practice - causes so much stress
Rating: 1 out of 5
Visited: April 2023
Been trying to get an appointment for weeks. The website never works and when i call the receptionist she says it will shortly open up but it hasn't. I may have a very serious condition and feel so dejected with this. Also everything is so piecemeal you have to get an appointment for each symptom as the doctors cannot handle more than one area of symptoms. It's ridiculous and no wonder so many patients leaving this practice. The rating was abysmal for years.  I have witnessed blatant racism and bad treatment  by a member of staff to an elderly patient who cried by how badly she was treated. Really sad. Also to get an empathic dr for a painful procedure is challenging.
GP surgery review: the-stanmore-medical-centre
Title: Useless practice
Rating: 1 out of 5
Visited: February 2023
what a complete let down to the system 2
weeks of trying to get in touch - made a physical visit to request a prescription to be told to complete an online form which is not working to then having being put on hold for 30mins being “next in the queue” which then the phone cut off.
GP surgery review: the-streatfield-medical-centre
Title: Not very upfront
Rating: 1 out of 5
Visited: October 2022
I have just moved to the area, NHS website says they are accepting patients. They said "they would let us know" if we have been accepted or not and this process would take 4 weeks! There are 5 of us Surely they would know if or if not they can accept us according to how many patients they have vs number of doctors. I called as didnt hear anything and was told they have notes on the system but too busy to let us know and still within the 4 week time frame they said they are short staffed. Would they not know this when we applied? I explained my son has a school referral, aged 5 and needs a gp ASAP but they don't care. When i asked what happens if we are not accepted to the other doctors surgery apparently she doesn't know and no one in the whole gp surgery knows and we would be on our own!!!!! Fuming at this surgeries behavior! And the fact they have on the NHS website that they are accepting patients is obviously a lie!!!
GP surgery review: enderley-road-medical-centre
Title: Poor Service
Rating: 1 out of 5
Visited: December 2023
Enderley road medical centre provides poor service. All the staff & doctors are non-supportive. Highly dissatisfied with the level of service I have received. Should raise complaint to The General Medical Council / Regulation of General Practice Programme Board or NHS.  Instead of medical treatment, we only get more trouble from the Enderley road medical centre. sharing experience with any new patient looking to register with GP practice is to stay away from Enderley road medical centre, they only give trouble & nothing else.
GP surgery review: enderley-road-medical-centre
Title: I cannot get an appointment because of receptionist
Rating: 1 out of 5
Visited: December 2023
In the last 2 years, I have been trying to get several appointments with the GP, but I was asked to go online. I went online, but the website was unavailable. I can die waiting for the application to be available to make an appointment in case I am able to use the website.
Is this normal type of service provided for tax payers when the health issue is in the middle?
Hopefully I will find another GP practice tomorrow morning.
GP surgery review: enderley-road-medical-centre
Title: Seamless experience
Rating: 5 out of 5
Visited: December 2023
I can’t thank the doctor and health care assistant who did my small surgery today enough. I’m not able to post names here but they made me feel so at ease and made an experience that should be uncomfortable enjoyable. Thank you ladies!
GP surgery review: enderley-road-medical-centre
Title: Impossible to contact
Rating: 1 out of 5
Visited: November 2023
They've moved all communication to their chat system 'patch', but rarely open the system so you can't get in a queue and it's worse than previously having to phone at 8am. Now they tell you when they'll open patches, then they don't. Or they delay it until later, or the next day. We tried to connect today at exactly 2pm when the system was advertised as due to open but instead found a message saying they're not going to open until tomorrow. Our elderly father was discharged from hospital yesterday and told to go to his GP for aftercare but we cannot get hold of them. Phone lines just refer us back to patches, which is offline! This is not the first time we've had this experience, it's a regular occurrence.
GP surgery review: enderley-road-medical-centre
Title: Ankle sorted out
Rating: 4 out of 5
Visited: November 2023
I had an infection of the ankle. The staff treated me well, I visited on 4 occasions to have dressings replaced, all done very professionally.
GP surgery review: enderley-road-medical-centre
Title: Getting an appoinment...
Rating: 3 out of 5
Visited: November 2023
Its impossible to make an appointment  ..please tell me how do people do it..other than speaking to someone who deosnt understand you
GP surgery review: enderley-road-medical-centre
Title: Impossible to get an apt
Rating: 1 out of 5
Visited: November 2023
I called 171 times from 8am monday when the surgery opens, the line was engaged for 24 mins and when i finally got through the receptionist said she could not make me an apt for blood tests as i was instructed to by the hospital at the weekend. I was told all apts were taken for today, not that it needed to be today. She could not help make a booking for another day and told me to call back at 2pm when more bookings are released. Its impossible to get any booking by phone and if you want to submit a request on patches this can only be done as early as 8am and before the bookings fill. This system is outdated and does not work. No wonder A&E are feeling the pinch its the only way people can see a Dr!! The practice needs to review its processes.
GP surgery review: enderley-road-medical-centre
Title: Love staff, hate Patchs
Rating: 3 out of 5
Visited: November 2023
Trying to make appointment for newly registered relative. I need to travel from Cumbria and book hotel to be able to get him to practice and help at appointment. I will have to do this without knowing whether an appointment will be available as can only book on the day! Staff very pleasant and extremely helpful, but system most inflexible and Patch's a nightmare to navigate.
GP surgery review: enderley-road-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
I’ve been with Enderley Road medical practice since 1995 and have received amazing professional care, advice & support from the doctors &  medical team. A big thank you. Alison
GP surgery review: enderley-road-medical-centre
Title: Used to be a great practice gone from 100% to 0%
Rating: 1 out of 5
Visited: August 2023
Got to go through reception who don't seem to know what they are talking about wrong advice given everytime refuse to book you appointments with the GP when I used to visit this practice it was always full with patients now it's always empty and they tell you no appointments available to busy you can sit there the phone rings and rings nobody answers it ?? the place isn't fit for purpose with its incompetent reception staff and practice secretary needs to change
GP surgery review: kenton-bridge-medical-centre---dr-raja
Title: Great practice and amazing caring staff
Rating: 5 out of 5
Visited: April 2022
Over the past 2 years I have had to contact the surgery numerous times. I have always received same day appointments  either in person or telephone consultation. Every single member of staff I have come across at this surgery has been nothing but exceptional and this includes not only the medical staff but the receptionists too. Doctors follow up when they say they will and explain processes and procedures in detail. Great service, keep up the good work.
GP surgery review: kenton-bridge-medical-centre---dr-raja
Title: Extremely unhelpful, unprofessional and indifference
Rating: 1 out of 5
Visited: April 2022
I wanted to book an appointment for some uncomfortable symptoms in my body. The reception was extremely terrible. They refused to book the appointment and forced me to do the e-consultation. I did, and the website page asked me to come back to talk with GP. Then I come back to GP to ask for an offline appointment with GP. They refused me again and arranged a phone call consultation. Later I finished the phone call consultation and the doctor suggested me to do an offline examination with doctor and told me that the reception would arrange it for me. At last, I received a text message, asking me to call them to make an appointment.
What's wrong with this surgery???????? Infinite loop?????
I will definitely transform my GP to another place. This is the worst surgery I've ever met.
GP surgery review: kenton-bridge-medical-centre-dr-golden
Title: Dr Putney is brilliant!
Rating: 5 out of 5
Visited: September 2022
Dr Putney has been doing a great job of looking after my 97 year old mother living alone in the Kenton . Her care and support is excelent and much appreciated. Thank you Dr Putney! Best regards from daughter living abroad.
GP surgery review: kenton-bridge-medical-centre-dr-golden
Title: Great friendly practice
Rating: 5 out of 5
Visited: September 2022
Registered with Kenton Bridge DrAbu, for 2 years, all the Reception staff efficient and friendly.The Doctors all very professional..Best medical practice, thank you for your service..
GP surgery review: kenton-bridge-medical-centre-dr-golden
Title: Efficient practice
Rating: 5 out of 5
Visited: August 2022
Swift and effective consultations,telephonical assistance great,consultation appointments and swift electronic prescription requests approval.
GP surgery review: roxbourne-medical-centre
Title: Rapidly declining service
Rating: 1 out of 5
Visited: April 2023
I called today for an appointment for my father, spoke to someone on the phone who was very short tempered, unhelpful, and overly confident. You are always advised to use their app "Patches" which is rarely online for appointments, and when you call for an appointment you're met with this kind of service. It was once such a nice practice, with great doctors etc,  but it's been totally run down over the past 10 years or so.
GP surgery review: roxbourne-medical-centre
Title: Friendly practice
Rating: 5 out of 5
Visited: March 2023
Very helpful and friendly surgery. The practice nurse is especially considerate and patient, taking time to deal with everything and giving a full explanation. The Patchs system seems to work well as doctor replied within minutes.
GP surgery review: roxbourne-medical-centre
Title: Extremely poor service
Rating: 1 out of 5
Visited: March 2023
I had an abscess drainage done in A&E and the dressing was supposed to be changed by my GP after 4 days. I gave the letter from the hospital to the receptionist on Friday. I was informed by the receptionist (who was extremely rude) that there was no GP nurse available on the day and she would forward the letter to the nurse. It is Wednesday evening (4 working days) since I submitted the letter and no response from the GP so far. I have ha to change the dressing myself. Apart from this, they have also changed my Diabetes Insulin injection without consulting me. I can no longer see Warfarin medication on my list of repeat medication when I have been on that treatment for the past 10 years. I regularly have my INR test done with the same surgery. So dont understand how they could have removed Warfarin from my list of medications.
GP surgery review: roxbourne-medical-centre
Title: Rude reception staff and ridiculous waiting times
Rating: 1 out of 5
Visited: February 2023
Phone was put down on me twice by the reception staff after I went and waited at the pharmacy after they telling me they have sent it. The reception staff told me to 'fix my attitude when i told her the doctor specifically told me he will give me a prescription, but she herself had an attitude after putting the phone down on me twice and telling me incorrect information. Been a patient for over 20 years. Such a disgraceful place !!! They should record everything and listen to it.
GP surgery review: roxbourne-medical-centre
Title: Too long
Rating: 1 out of 5
Visited: February 2023
I've sent an email requesting to be sign up on the 21st of February. Today is the 15th of March and they have never even given me a call or replied to my email. I was poorly at that time and could've used their services. Now I'm off to somewhere else. 
I do not recommend.
GP surgery review: roxbourne-medical-centre
Title: No Help
Rating: 1 out of 5
Visited: November 2022
They turn off Patches for hours after opening it for 10-15 minutes ,And do not accept appointment requests otherwise,i tried in the morning and it said it will reopen at 13:01 and within 20 mins of 13:01 they were closed until 17:01,and at 17:01 they will most likely just update it to 08:01 the next morning,leaving the patients beting around the bush for a an appointment.I asked for the agent on the phone so shetold me i can complaint there is nothing else they can do.She mentioned they have more than 7000 patients registered ,if they cant manange even the existing patients ,why does the surgery show accepting new registrations.
GP surgery review: roxbourne-medical-centre
Title: Rude staff
Rating: 1 out of 5
Visited: October 2022
I attended the surgery today being sent from my registered medical center for a blood test. I had not been informed or given the blood test form prior to attending. After travelling for 30 min for a blood test, I am being spoken to very rudely by the nurse who kept on saying she cant help as I don't have the form.  No effort to understand my situation and explore how she could perhaps assist. She was very abrupt and when I went to address my situation  at the reception I was responded to by somebody who was even more rude. I asked for their name and role so I could navigate through who could be the best person to assist me,  so I was told that they would not give their name as I was not a registered patient at their surgery. I explained to them that patients have the right to ask for name and that this should not be declined.Their badge was not visible and therefore the name could not be seen. 
Also, I think the current process should be reviewed, as surely there should be a system by which electronic systems speak to each other and blood test ordered in another surgery could be printed in this surgery. I believe that accessibility to primary care should be made easier. I also think the values of professionalism need to be addressed within the staff. Could I please also be given the contact details to file a formal complaint. Thank you
GP surgery review: roxbourne-medical-centre
Title: Great practice nurse
Rating: 3 out of 5
Visited: August 2022
The nurse at Roxboune is always punctual for my appointments, she has been very flexible with changing appointments due to unforseen circumstances.  She is a delight to be seen by and is an excellent asset to the practice.
GP surgery review: roxbourne-medical-centre
Title: Efficient service
Rating: 5 out of 5
Visited: June 2022
Requested doctor to call me, doctor called but I couldn't takee call. Doctor rang again. Very helpful, gave me all the info I needed.
I put in a request. Request actioned within the hour. Lovely text message to say all complete.
Sadly, no opportunity to reply with thanks.
Wonderful, efficient service
GP surgery review: simpson-house-medical-centre
Title: Great Practice with great people working there
Rating: 5 out of 5
Visited: February 2023
Dr Tara Urguhart  was wonderful, She makes you like a friend not just a doctor, Not afraid at all to be examined with her, she is really good Dr. I had a few issues to sort out and she took her time but also carefully examined me and also attended to everything.  She is a Star and you would feel Dr Tara Urguhart comfortable in her hands knowing she will get things done. Thank you Doctor. 

Dinesh Kalyan
GP surgery review: simpson-house-medical-centre
Title: Very poor.
Rating: 1 out of 5
Visited: October 2022
Phoned and used the ring back service to hold my place in the queue. It rang back 30 minutes later and as soon as I answered it rang off. I rang back and was told I was 1st in the queue, and it rang for 30 minutes (still 1st in the queue). Then very polite lady answered and told me I had to book an appointment on line, and they'd get back to me in 48 hours. So I did as she said. That was Monday today is Friday and I've had no response.

In the meantime I went private and got the appointment yesterday.

The service is absolutely appalling. If they were paid based on customer satisfaction they'd be bankrupt.

The NHS wasn't set up to be like this.
GP surgery review: simpson-house-medical-centre
Title: Not good
Rating: 3 out of 5
Visited: July 2022
I have been ringing up for 2days to get my results on the phone at 2 15 till 2 45 all it kept saying your no1 for all that time why don't eny one answer can you let me know
GP surgery review: simpson-house-medical-centre
Title: Caring practice
Rating: 5 out of 5
Visited: May 2022
I recently had Covid-19, I was impressed with the care and support provided by a caring, 
respectful and professional team. I believe the timely intervention by one of the GP's, probably saved by life.
GP surgery review: the-pinn-medical-centre
Title: First class
Rating: 5 out of 5
Visited: December 2023
The doctor I saw was the best doctor I've seen in such a long time, so much better than my usual GP's. This is not my usual surgery, I was referred there for an ENT appointment. He was kind, caring and thorough. Would be more than happy to visit again at any time.
GP surgery review: the-pinn-medical-centre
Title: COVID vaccination
Rating: 4 out of 5
Visited: October 2023
Today I went to Pinn Medical Centre to receive my COVID booster. Everything ran smoothly, it was very well organised. The COVID Team were helpful, efficient and friendly, a good experience.