janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: witterings-medical-centre
Title: Excellent care
Rating: 5 out of 5
Visited: February 2023
As instructed I called the Practice at 8.30am, I was 19th in the queue but my call was answered in ten minutes. I explained my problem, they sent me a text for more information, I was called by a doctor half an hour later and seen by the same doctor within two hours. He was very helpful, kind and informative and I have been referred on to a specialist to be seen within two weeks. I have always had wonderful care at this surgery, it’s been exceptional every time!
GP surgery review: witterings-medical-centre
Title: Frail elderly left in pain with no assessment or home visit
Rating: 1 out of 5
Visited: February 2023
After 3 phone calls for help, admin giving/relaying clinical information??? which is unacceptable as not qualified to do so,  advising my relative is not priority as on antibiotic??. Patient frail and over 80 left in crying  pain+++ as this GP practice just cannot be bothered, however still taking new patient's when they clearly cannot manage the patient's that they already have. Their processes are clearly not working and outdated, states surgery opens 8am try to get through and it informs you that they are closed?? that is if you are lucky enough not to be cut off. However this surgery need to understand that they have a duty of care to all their patient's registered and paid to look after their health and should stop taking the money if they cannot safely care for them. This surgery/staff and current processes need urgent review/inspection before somebody dies through their negligence.
GP surgery review: witterings-medical-centre
Title: Impressive medical centre
Rating: 5 out of 5
Visited: January 2023
This is probably the best run practice I have attended.Smiling receptionists and always understanding on arrival.The practice also has an independent pharmacy in the same build
ing.The annual vaccinations (flu )are also run very well.
GP surgery review: witterings-medical-centre
Title: Process unfit for purpose
Rating: 3 out of 5
Visited: December 2022
Most of the doctors are great, although I see them very rarely. Their operating process is a mess. my current issue has taken a total of five calls to get through the first triage due to their phone system. The Dr was excellent in his persistence however. An appointment 3 weeks ahead turned out to need a more urgent one so today I made four phone calls, listened to almost a one minute explanation, including an instruction to hang on for an appointment, at the end of each I was told my call couldn't be taken and try again later.
After the fourth call I went to the surgery in person as I can drive there in a few minutes. Receptionist was not on the phone or otherwise busy, and when I explained I had called four times to try and get an appointment today, she just looked at me blankly as if to say "why should I care?". I explained my need, she said she'd arrange for the doctor to call me, so I repeated the fact I'd been triaged 2 weeks ago, and she said again she'd get the doctor to call. I confirmed I needed an appointment today and she kind of indicated yes.
So I drove home again, angry at a process that clearly doesn't work and, in this case, a receptionist that was unhelpful and uncaring in her attitude - thankfully unlike others I have seen over the years who were lovely.
I can only hope that I do get my appointment today...time will tell.
GP surgery review: witterings-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
We are extremely grateful to this Medical Centre. They are always kind, helpful and professional. The doctors and staff always make time to listen and advise.
GP surgery review: witterings-medical-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: June 2022
The Wittering Medical Centre is a wonderful caring team that have gone above and beyond to help me. I cannot recommend this service highly enough. Everyone is professional, kind , caring and extremely hard working and I would like to personally thank you all for keeping our community safe and well and helping the vulnerable especially those who have disabilities. Thank you to you all and know that you are very much appreciated and never taken for granted.
GP surgery review: witterings-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: April 2022
Thank you to everybody who works at Witterings Medical Centre for your kindness and efficiency over the past two difficult years. I have needed lots of help and you responded quickly and professionally. If I rang you in the morning by lunch time I had spoken to a doctor and either been given an appointment, medication or referral as needed. It can't have been easy for any of you during Covid. But you were always available and caring. Nurses dressed my wounds with kindness and humour. Doctors listened to my woes and sorted out my treatments. Receptionist and back office answered my enquiries and requests with patience and charm. I could not have wished for better care from you all. I am very grateful for your dedication and count myself lucky that I and my family are under you care.
GP surgery review: cornerways-surgery
Title: prompt, friendly, understanding and reassuring
Rating: 5 out of 5
Visited: September 2022
Not enough people appreciate nor give credit to the staff at gp surgeries and the services they provide nowadays, and aware of this through experience as working at another practice. Following my recent blood test and various health concerns i have had and am still experiencing, i have some concerns. I this afternoon, have had  a phone appt with a Doctor to discuss my concerns. The Doctor listened to all my concerns and we talked through them step by step without me feeling a burden nor rushed. The Doctor was understanding, friendly yet professional, informative, reassuring and we together discussed a plan of action with further tests, referral & xrays etc which have already been arranged and booked. Thank you Cornerways staff for what you all do as a team.
GP surgery review: selden-medical-centre
Title: An Impressive Experience
Rating: 5 out of 5
Visited: February 2023
I only signed up to this practice two months ago after moving to the area from Cornwall. First impressions are everything, and the lovely receptionist not only made me feel welcome but was knowledgeable to boot. Nurses are efficient and doctors are extremely helpful. I left feeling very reassured. Thanks to all.
GP surgery review: selden-medical-centre
Title: Amazing administrative staff
Rating: 5 out of 5
Visited: October 2022
Just want to say what amazing service.. it makes all the difference when you get a friendly voice at the other end of the phone ..I phoned the surgery as felt quite ill and the lovely Irish lady booked me in the same day ..she was so friendly and accommodating...once I had seen the doctor who was very supportive I had to book my blood tests and ECG at the receptionist ..the receptionist went above and beyond to book the two appointments close together on the same day  ..a big thank you to the hard working staff at the Selden Surgery Worthing
GP surgery review: selden-medical-centre
Title: Appointments
Rating: 3 out of 5
Visited: August 2022
It is not possible to make an appointment with the surgery, you have to phone up on the day. Ideally, unless it’s an Emergency, I would like to be able to phone up and book an appointment at a certain time in the future. Having to sit in a phone queue listening to an auto attendant puts me off trying to get to see a GP. I know this is common with many surgeries yet I am at a loss to understand why Appointments cannot be made for future dates!?However, when you do get through the phone queue and get an appointment you’re able to attend, the treatment that you get is always friendly and welcoming. I saw a physician’s associate today, (never knew these existed) and I cannot fault the warm and friendly care I was given. 
Now I’m on a looooong waiting list for an ENT consultation.
GP surgery review: selden-medical-centre
Title: Saw a great doctor
Rating: 4 out of 5
Visited: August 2022
I've been having stomach issues for awhile due to a hiatus hernia.
I visited a doctor at the surgery that I hadn't seen before and they were extremely good!
They took the time to explain my issue and how it could cause my symptoms, went through my medications and found that there was one that may be causing issues and prescribed me some different medication.
It's good to know there are still some really good doctors around, thank you!
GP surgery review: selden-medical-centre
Title: Happy Practice
Rating: 5 out of 5
Visited: January 2022
I recently  had to move to a new surgery as I had relocated to a new area.  I had always been satisfied with the previous practice. 
But - I am really pleased with the Seldon Medical Centre. So efficient, clean and everyone I have been in contact with has been so pleasant and understanding.
GP surgery review: strand-medical-group
Title: Disappointed
Rating: 2 out of 5
Visited: June 2023
I am a recently new patient to this practice, coming from St Lawrence Practice which I could not fault.
Unfortunately due to moving house I had to register with The Strand.
Its been a very disappointed experience so far, not only did I had to experience a lot of closures, due to staff sickness, but when I managed to get in finally I had a very abrupt receptionist that was not being very friendly and gives you the feeling you are disturbing her. No smile no friendliness nothing. I actually never go to a GP, but I was called in by them to make an appointment, I will think twice before I do that again. 
From the moment I registered with them up until now they still do not get my prescription right, or my son's.
I can only say that I had a good experience with 2 of the doctors that were very efficient when my son needed urgent treatment.
GP surgery review: strand-medical-group
Title: Excellent service
Rating: 5 out of 5
Visited: June 2023
I phoned this morning first thing, only had to wait 5 mins or so..very helpful receptionist, less than an hour later, I had a call back from a lovely nurse. Would highly recommend the strand medical.
GP surgery review: worthing-medical-group
Title: Great medical group
Rating: 5 out of 5
Visited: January 2024
I’ve had nothing but good experiences here. The whole team does a great job and works hard. I appreciate it’s sometimes difficult to get a face to face appointment, but see nothing wrong with telephone appointments as a first step. It’s not always essential to be seen in person in order to get good healthcare.
GP surgery review: worthing-medical-group
Title: Blood tests
Rating: 1 out of 5
Visited: December 2023
I needed blood tests for a health check I'm doing in January (ca125, cea and ca199 something) I made an appointment with the surgery and went there to see the nurse. The nurse told me he couldnt book the test because his screen didnt allow him to register those tests. He told me I would have to go to Worthing Hospital for bloods, so I booked another appointment and went there instead. The reception in Blood Tests said that the wmg surgery had not entered my blood tests on the system, and that the blood tests I needed were bog standard tests which the Surgery should be carrying out, not sending me to hospital. I told the hospital that Worthing Medical had refused to do the tests, but sent me to the hospital instead. They asked me to call the surgery to confirm the tests I needed on i.c.e.. I waited 45 minutes (I was caller 8) until someone from wmg reception answered. Luckily my phone was charged. The person on reception asked me to wait. After about five minutes he said 'Oh, the test just appeared on our system, you can ask the hospital to check again.' Honestly, it must be magic or fairies or something. The test just 'appeared' on their system. I dont know why the surgery is refusing to carry out standard blood tests, but I wasted two days on this farce. I cant understand why the surgery is rated outstanding. The identical thing happened last year, but I was assumed the issue had been fixed. How stupid am I? A rubbish phone service which relies on people to give up waiting on line to weed out the non-desperate patients. A rubbish appointments system where you dont get to see a doctor but wait around for a phone call. And then you get to make another appointment to see a doctor by ringing at 8am and waiting on line for hours to be told there are no appointments left. It's a total shambles. I read in the replies to the reviews that the phone service is being fixed. Is it though? Why not go back to the old system and stop wasting people's time? Why not carry out bog standard blood test for cancer markers and stop sending people to Worthing Hospital? It's so innefficient its maddening. Time is money, but not our time obviously
GP surgery review: worthing-medical-group
Title: Considerate and proactive practice
Rating: 5 out of 5
Visited: November 2023
I have an ongoing problem which is being investigated. The Doctors I have seen re this have been excellent. They are interested in helping me and very careful to explain things clearly. They make me feel that they are interested in me as a person. They are also proactive in contacting me .
GP surgery review: worthing-medical-group
Title: Great practice , wonderful medical care
Rating: 5 out of 5
Visited: September 2023
After a bad fall I had very little skin left on my right leg. I have seen the nurses multiple times since beginning of Sept and they  has given me confidence and treated me so professionally and efficiently that I am able to board my plane in the next few days and see my terminally ill sister in law. Fantastic job! They have put me back on two legs again .cant praise you  all enough - you are wonderful nurses have terrific manners and are creditsto the surgery
GP surgery review: worthing-medical-group
Title: Poor patient treatment
Rating: 2 out of 5
Visited: July 2023
Even though we've gone back to normal life it isnear impossible to see the GP. You're put on waiting list for ac call back, that is if you are lucky to get through and even book that (lately I am on hold for 45mins and from 38th in the queue, when I get to next in line I hear surgery is sloced and line customer off; I call back and of course surgery is open and yet again I am 38th in the queue). Since reporting my problem, I've requested face to clface appointment and got request to submit photos. I spoke to 3 different doctors, each giving different diagnosis based on the photo, each saying previous GP was wrong and made things worse. In the end I've gone to see specialist privately, as the issue was affecting me at work.
The state of affairs at this sirgeryis sad but also very unnacceptable. These days I hope for good health, not because of potential pain and affect it will have on my life, but the thought of contacting the surgery fills me with dread and triggers my anxiety. You feel stuck and hopeless with a practice that does not want to see patients anymore abd feels they can solve problems over the phone.
We all were fine with those rules during covid, but now it is not on and simply wrong.
GP surgery review: worthing-medical-group
Title: Great Service
Rating: 4 out of 5
Visited: April 2023
My recent experience with Worthing Medical Group has been excellent. I know services are stretched but I have generally received same day call back from a doctor. Also they have a very knowledgeable menopause specialist nurse who has been extremely helpful and understanding. I think some of the reception staff would benefit from more training in directing patients to appropriate options but they are friendly in their approach and call back when they say they will. When I read about services at other practices, I feel that Worthing Medical Group are offering the best under difficult circumstances.
GP surgery review: worthing-medical-group
Title: Well what can I say ..
Rating: 5 out of 5
Visited: January 2023
Always there for their parents they go above and beyond i was calling the surgery and I got cut off as had a bad signal the lovely receptionist called me back and we carried on the conversation 
I think our surgery is pretty predacious from the receptionist to the doctors who are amazing
GP surgery review: worthing-medical-group
Title: Excellent Practice
Rating: 5 out of 5
Visited: November 2022
I have had received excellent service from the receptionists and our doctors. I have never been turned away . This surgery have looked after my family for over forty years. Even at these difficult times. We may have to wait our turn on the phone to get through but when we do we are helped.
GP surgery review: worthing-medical-group
Title: Covid vaccination
Rating: 4 out of 5
Visited: October 2022
i’d like to congratulate the medical staff on an efficient service once i got past the queueing system which was less than adequate. i arrived early and was told to “find somewhere to wait’ so i waited outside with several others in an orderly queue. other people also arriving for the covid jab walked straight past us and stood in reception blocking up the entrance and then when it came to checking in, jumped the queue. i politely mentioned this to a staff member was rude and said. ‘we have only just opened. everyone is waiting!!! i understand it’s busy and sometimes difficult with so many people arriving to the surgery at once, but there has to be sone level or organisation for those waiting instead of it being a free for all. After I checked in a woman who asked for a wheel chair for her mother was told to wait in the queue. surely there needs to be some coordination and consistency?? i have always had a positive experience with WMP but this was less than pleasant and completely unnecessary.
GP surgery review: worthing-medical-group
Title: Wonderful team
Rating: 5 out of 5
Visited: September 2022
I wanted to say thank you to Worthing Medical Group.  I have a few health issues and the team is consistently helpful, thorough, kind and patient.

It really does make a big difference to feeling well and keeps mental health illnesses at bay too, due to your team's kindness.

The NHS receives a lot of negative feedback at times (I work in the NHS too) and Worthing Medical Group have been fundamental to my recovery and happiness. I feel supported and confident I am being looked after.  This is a wonderful feeling.

What a wonderful team you all are.
GP surgery review: barn-surgery
Title: Very good service
Rating: 5 out of 5
Visited: September 2023
I rang the surgery yesterday to request a face to face consultation. There were no appointments available, so was offered an appointment early this morning, which I was happy with.
The doctor was very helpful and understanding (although not feeling well himself), and made me feel at ease and not at all a nuisance for requesting a face to face consultation. His careful diagnosis greatly relieved my anxiety.
Many thanks to everyone at the surgery. We are very lucky to have you!
GP surgery review: barn-surgery
Title: Let down
Rating: 4 out of 5
Visited: September 2023
This occurred this morning.  I have a morphine patch and I change it weekly. This morning I wasn't able to as my surgery the barn had sent the wrong product description upto Rowland pharmacy. Rang surgery and the telephonist said they could see that wrong product was issued. Plus they informed me they would put a new one into Rowlands when I was on phone. Or so I thought 
Nothing had arrived by 4pm so I rang Rowlands pharmacy.  To be told they hadn't had it from the surgery yet. Lady in Rowlands kindly rang the surgery to get told by someone it would be signed ASAP and sent up to them. She kindly rang back to tell me the situation. 
Well I've still not received I'm in intense discomfort and distress due to needed the patch as part of my weekly treatment. 
I feel that the barn have let me down big time as they know the situation 
Maybe some more in house training is needed as I feel like I've been lied to aswell as left in severe stress . 
Normally I praise the barn but this had to be said . Please sort your staff out to stop the lying to patients.  Straight answers count more in my eyes
GP surgery review: barn-surgery
Title: Professional but with care, warmth,and understanding
Rating: 5 out of 5
Visited: February 2023
A gem of a Practice.  Wish for the NHS they were all like this one.  They obviously set very high standards in their selection process of any Staff appointed and any additional training given and it shows. It's not "just a job" or "paying the bills" for any person there I have had the pleasure to meet as a patient. Thank you.
GP surgery review: barn-surgery
Title: These people Care
Rating: 5 out of 5
Visited: November 2022
I just want to record my appreciation of the care and support that this Surgery with its doctors nurse's and staff give you could not wish for better thank you, when we moved from the witterings we had concern over finding a surgery to compare with what we had, but I must say in every respect we have, so again on behalf of my self and my wife thanks to the team at the barn.
GP surgery review: barn-surgery
Title: Living in the past
Rating: 3 out of 5
Visited: April 2022
What a shame that a previously wonderful practice seems to have reverted to a bygone era of GP surgeries where everything seems to be made as difficult as possible for the patient, starting with a reception team containing some who are clearly unsuitable for the role.

It shouldn't feel like running a gauntlet to get to speak to / see your GP and resolve simple administration requests, but unfortunately that's how it's been for a while now.

COVID can't be a reason for everything.

There are still some great personnel, but they seem to be fewer than before. Maybe others had enough of the frustration of dealing with the way of doing things there and left. 

Hopefully they will be able to reverse the decline and sooner rather than later.
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
When I unfortunately missed an appointment the receptionist at Lime Tree Goring was so understanding and helpful and offered another appointment for an overdue blood test.
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Attempted an e-consult which didn’t work out.  Went down to the Surgery, saw a helpful receptionist, someone rang me and I was seen at Limetree later in the afternoon
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 1 out of 5
Visited: January 2024
Asked for doctor call back, but was texted to say face to face with GP in 4 to 5 weeks !!! Which is not what i wanted !!!!
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
I find the online referral system very good. Very prompt replies and getting things sorted in a timely manor.
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 2 out of 5
Visited: January 2024
Too long winded and repetitive form. Despite the detail provided which linked to previous interventions all on my record I did not feel the triage process  led to the most efficient and economic outcome.  In other words I was put on a waiting list to see a GP but I need to see a hand specialist. Surely that means i am taking up a Drs appointment unnecessarily. Sorry if this comes across as negative, I know it's not  serious compared to other conditions but my Von do option is painful and   it makes ake my role as a carer for two adults more difficult.
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
I was seen the same day. The young lady doctor I saw was very thorough, kind and reassuring. I felt a lot happier about my skin condition after seeing her.