janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: weston-house-practice
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Phoned today for an appointment which was answered really quickly and the receptionist was so helpful and knowledgeable. It was a real pleasure calling and made so much easier with a kind and friendly manner.
GP surgery review: weston-house-practice
Title: Superb care
Rating: 5 out of 5
Visited: May 2023
Yesterday morning i saw a doctor for an emergency appointment. I received brilliant and thorough care, resulting in being sent to Ambulatory Emergency Care at Cheltenham General. I was well informed of what was happening and why and felt reassured. I cannot thank the doctor enough for her kind, caring and professional manner.
GP surgery review: weston-house-practice
Title: Thank you to all at Weston House GP Practice
Rating: 5 out of 5
Visited: May 2023
Thank you to you all for continuing to look after my mother in law. Doctors, practice nurses & admin / reception staff are always very kind, friendly, courteous & professional, despite being very busy. They retain the wonderful qualities & values of, in our opinion, providing excellent customer care. Thank you especially for yesterday for the vital home visit from the doctor, & the nurse & lady from reception who arranged it.
GP surgery review: weston-house-practice
Title: Great Doctor
Rating: 5 out of 5
Visited: April 2023
The treatment I received was excellent kind and caring. I cannot praise the Dr high enough always makes me feel that i am important.
GP surgery review: frome-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: February 2023
Recently had a vasectomy which I was nervous about ,but the team I had was brilliant, efficient and caring if I had to go through it again I would choose them every time .The whole service from start to finish was so professional I would recommend .
GP surgery review: frome-medical-centre
Title: Thank you Frome Medical Practise
Rating: 5 out of 5
Visited: February 2023
I have been unwell since Nov 2022. Everyone I've met at the practise have been wonderful. You never gave up and we finally have a diagnosis. Thank you to everyone I've spoken to from reception, secretaries, nurses and drs - you're all doing a great job and I'm very grateful.
GP surgery review: frome-medical-centre
Title: Excellent staff
Rating: 5 out of 5
Visited: January 2023
I had a minor outpatient procedure at Frome Medical Practice and it was exactly as you'd want it to be. Timely, efficient and professional. I'm told there are services that are due to be discontinued and that would be a great shame. The staff I was assigned were a credit to the NHS
GP surgery review: frome-medical-centre
Title: Fantastic Service
Rating: 5 out of 5
Visited: January 2023
I had my procedure on Monday. There was no unnecessary waiting, the staff were amazing and the location was ideal.
GP surgery review: frome-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: January 2023
That was a pleasure to meet professional staff at vasectomy department. Dr have done a great job, not many people are now with such a great sense of humor what makes your treatment unique. Thank you so much. 
Rj.
GP surgery review: frome-medical-centre
Title: Vasectomy procedure - Great practice
Rating: 5 out of 5
Visited: January 2023
Excellent care. Can’t fault any part of my treatment - everyone was polite, kind and knowledgeable. I was comforted though what was for me, a nervous experience.
Lovely staff, top marks! Thank you!
GP surgery review: frome-medical-centre
Title: Quick response
Rating: 3 out of 5
Visited: December 2022
Phoned  8.10am requested call back. 9.20 received call back by care navigator. I was given 2 names of GP , one who will call within 2 hours for further discussion. Received GP call 10.20am, for further discussion and prescription was arranged for collection. Much better service, unlike a previous  call ,6 months ago, to the appointment system, which was a very long queue with no results
GP surgery review: frome-medical-centre
Title: horrendous booking system
Rating: 3 out of 5
Visited: November 2022
So many people have written here about the difficulties your booking system causes absolutely anyone who needs to be able to plan ahead and can't for whatever reason give up a whole day to work their way through the various waits it requires - possibly with no appointment at the end of them - that it seems pointless to add another one. But in the hope that sheer numbers might make a difference:

I'm writing this at 3 o'clock and have been waiting for the call back I requested shortly after 8 and that your recorded messages promise. I can only assume at this stage it isn't going to come as I know most of the day's bookings are dealt with in the morning. I last saw a GP five months ago, after a maddening few weeks of experiences exactly as so many have described here. The condition I had then continues and is getting worse and it is purely down to your booking system that I have left it another five months. 

What adds to the frustration is the fact that the information given on your website, by your recorded messages and even by your staff about booking is simply not correct. The last two times I saw a GP they advised me to go online at midnight. I told them that I knew from experience that it was not possible to book a GP this way and they assured me it was. I tried again last night, having also read on your website that it was possible - it wasn't. 

Last week I saw a nurse who felt I needed to see a doctor. I explained my unwillingness and she sympathised about the wait but said that once you were in the queue you would definitely receive a call - again I had to tell her that on several occasions I've simply been told that there are no more appointments that day. This is a familiar and much talked about experience in Frome. She had no idea and said she had been told by management only that morning that it was not the case.

Someone has taken the time to write considered and sympathetic responses to the frustration and distress expressed in these reviews, and yet even in these responses there is the same incorrect advice  about booking online before 8, or in the middle of the night, or ringing immediately at 8, call backs etc etc. 

Today I rang repeatedly from exactly 8 and for the first 10 minutes there was a recorded message simply saying we are unable to take your call, please ring back later.

I think it's important for the management to understand that for people suffering a chronic condition, or suspecting they may have a condition but not sure about it are those most likely to be put off using the service after repeated failures to get through. While one could argue that these are not the most serious cases, they could well be cases that could become so if not diagnosed.

As with practically everyone else who has left a review here, my complaint has absolutely nothing to do with the service offered by staff, but simply with the booking system which makes getting access to those staff so frustrating and on many occasions impossible.
GP surgery review: frome-medical-centre
Title: Exceptional care
Rating: 5 out of 5
Visited: November 2022
I just wanted to praise everyone who works at Frome Medical centre, I’ve always received the most exceptional care. From the nurse who supported me through my Fibroadenoma and made me feel comforted and confident I was getting the best care, to the mental health team to GP’s who always do as much as they can with the limited time they have.
I really don’t think you get the recognition you deserve
GP surgery review: frome-medical-centre
Title: Odds on getting though is slim to none
Rating: 1 out of 5
Visited: October 2022
While I appreciate everyone is in a tricky situation with funding and staffing, gaining access to see a doctor is nigh on impossible. I have no complaints about the staff or care once you are lucky enough to get in.  You are entered into the appointment lottery where so many people call in the morning, unless you call by 08:05, you will not get an appointment.  I have family members who no longer call for a doctor as they dont have the energy to be doing this day after day to get an appointment. One is now self medication on co-codamol as they cannot refer to a GP after 3 days as they cannot get an appointment.  The final straw for them was recently being told at 08:20 that there were no more appointments.  I no longer call as I dont have the time what with kids to get to school and work.

I spent 56 minutes in a queue of 19 people this afternoon to book a titration nurse - and I put that off for a few weeks as I didn't have the time or energy to be in a queue.  I thought 16:00 on a Thursday afternoon would be quieter, but how I was wrong.  That's an hours work I lost.

I dont have the time or inclination to call anymore which is unfortunate as it is a determent to my health and clearly so many others.
GP surgery review: axbridge-surgery
Title: Caring and Efficient
Rating: 5 out of 5
Visited: April 2023
It is not often that I need to see a doctor quickly but when I really did need an urgent consultation I was seen that day. Caring, efficient and professional with great follow up care. Very grateful.
GP surgery review: axbridge-surgery
Title: First visit
Rating: 5 out of 5
Visited: April 2023
Having recently moved to Wedmore I attended my first appointment with the doctor today. I was very impressed with the personal consultation and feel that at this practice you are not a number but a person. Thank you
GP surgery review: axbridge-surgery
Title: Community Champions!
Rating: 5 out of 5
Visited: March 2023
We moved to Wedmore 2 years ago and I have had occasion to call on the services if this Surgery. In the main I have found the systems efficient, the staff polite, able and willing and the standing GPs and nursing staff to be both professional and skilful in their tasks. All in all a huge benefit to the community they serve. Well done to all.
GP surgery review: axbridge-surgery
Title: Really good first visit
Rating: 5 out of 5
Visited: March 2023
I have recently moved to Wedmore and was invited for a review of my long term condition. The appointment was friendly, efficient, professional and very informative.
GP surgery review: axbridge-surgery
Title: Very helpful
Rating: 5 out of 5
Visited: January 2023
I have been very impressed with the service I received for helping me and guiding me with my son. Very impressed with the follow up phones calls and information given to me to help!!
GP surgery review: axbridge-surgery
Title: Good practice
Rating: 4 out of 5
Visited: January 2023
After having Covid badly the doctor recommended I have a range of blood tests and urine test to check my kidneys. The doctor also checked my blood pressure and he asked me to do blood pressure readings for two weeks and write a record of the results. I had a consultation with the doctor and he checked my heart and lungs. He was a new doctor and he was thorough.
GP surgery review: axbridge-surgery
Title: Thoughtful practice
Rating: 5 out of 5
Visited: November 2022
I phoned the surgery feeling absolutely dreadful. A doctor phoned back later and I was asked various questions. After a discussion about my symptoms, I was asked if I wished one of two things to happen: did I want to come in and be seen (absolutely not, I thought!) or would I rather have antibiotics arranged from the chemist.
The whole conversation was focused, I felt that I was listened to and it was made clear what I should do if I didn’t feel better within a certain time frame.
No spreading of my germs or having to leave my sickbed. Brilliant! Thank you!
GP surgery review: axbridge-surgery
Title: Illness in the community
Rating: 3 out of 5
Visited: November 2022
When there is a developing trend of illness in the community I was disappointed the Doctor did not factor that into my diagnosis. Had he done that I’m sure the diagnosis would have been more accurate and my treatment more effective.
GP surgery review: axbridge-surgery
Title: Fantastic GP
Rating: 5 out of 5
Visited: November 2022
The Doctor I saw at this surgery has expertise in the treatment of the menopause. I was extremely impressed with her knowledge of the subject and her explanation about how HRT works. I would recommend her without hesitation to anyone experiencing menopausal symptoms.
GP surgery review: burnham-medical-centre
Title: Adverse reaction to post surgery medication-No Doctors
Rating: 1 out of 5
Visited: April 2023
Spoke with reception on two occasions 24 hours apart and no doctor available, contacted NHS England to get doctor to respond.
I believe that the situation is untenable.
Avoid
GP surgery review: burnham-medical-centre
Title: Disappointed
Rating: 1 out of 5
Visited: March 2023
After being reminded I had to make an appointment for a follow up with the doctor who requested the follow up, i phoned the surgery to make an appointment  knowing I wouldn’t get to see this doctor and I was proven right, I could not get an appointment even though this doctor requested this and it’s on my records. I was told in an aggressive way that I shouldn’t have been given this advice, first of all it wasn’t advice, I was reminded to do this. I was told I could see another doctor, now why would I see another doctor when The doctor who originally dealt with my health problems, of which a hospital visit was needed requested the follow up with him. I then asked when would this doctor be available, It was suggested I phone in a few weeks. I found the receptionist rude, aggressive in her reply. There seems to be no compassion. I know I’m not the only one.  There’s more receptionists than any other member of staff and the majority seem to walk around with nothing to do. I was sat in the waiting room yesterday with a clear sight  behind the main reception and there was a girl on her mobile, I mean come on.  Maybe you should have no mobiles during working hours. The surgery is just a joke.
GP surgery review: burnham-medical-centre
Title: Bad
Rating: 1 out of 5
Visited: March 2023
Can't get appointment I've had 2 falls back at a&e doctor sent a letter I need to see doctor for follow up appointment why I keep having falls phoned them all they say no appointment phone back next day still no appointment  been 6 weeks since fall still can't get in the same for my husband seen his consultant in January was told he has to see a doctor everymonth because of the medication  he is on  he has not even seen a doctor  same excuse no appointments iwill report them again to cqc  waste of space they are there even the receptionist
GP surgery review: burnham-medical-centre
Title: Still as shocking as ever
Rating: 1 out of 5
Visited: February 2023
Still the same old rude, poor service from the receptionists. Can't comment on the gp's as its impossible to get an appointment to see one.
I almost wish I lived elsewhere as despite this being a lovely town the medical centre is the worst I have ever been forced to use. Things have not improved at Burnham medical centre in well over two years.The NHS should close this practice and start a new one with new staff and practitioners.
GP surgery review: burnham-medical-centre
Title: Poor practice
Rating: 2 out of 5
Visited: February 2023
I have copd and lungcancer to get an appointment or prescription is really difficult my opticians sent a request for eye drops to be put on repeat prescription for me and after asking at reception told its there waiting for a gp to sign it that was sent nearly 3weeks ago. In the past I have had to contact macmillian for help in getting me an appointment  when my breathing , pain etc is really bad
GP surgery review: burnham-medical-centre
Title: Extremely Grateful
Rating: 5 out of 5
Visited: January 2023
I am incredibly grateful to the team who helped see my daughter. She was in awful pain and with the help of the wonderful lady on reception and the brilliant practitioner, we received quick and positive treatment. Real signs of progress in the surgery recently and it was on full notice. Thankyou to all.
GP surgery review: burnham-medical-centre
Title: Quick Appointment
Rating: 4 out of 5
Visited: November 2022
I went to Berrow Surgery early morning as unable to get through on the phone. A very and helpful pleasant receptionist said I could get a same day appointment in Burnham-On-Sea surgery and was seen by the doctor there at 11.15am. I can't complain it seems they are trying to improve their service. If you are able better to go in personally to make a appointment.
GP surgery review: burnham-medical-centre
Title: Shocking surgery and staff
Rating: 1 out of 5
Visited: November 2022
Receptionists are rude and useless. They fail to remember anything, make promises they fail to keep and have absolutely no regard for the service they provide. After being sent to A&E as an emergency I failed to get the requested treatment and after explaining this to the surgery the next day, the Receptionist sauid she had made a telephone appointment for me and promised a doctor would call that day. I'm still waiting. When challenged today the receptionist just said "well you will have to call back tomorrow we don't have anything available, not even a telephone call appointment"  I would suggest this practice needs shutting down and a new one set up.
GP surgery review: burnham-medical-centre
Title: Trying to book an appointment
Rating: 1 out of 5
Visited: November 2022
For a week I have been trying to book an appointment for a smear test. After finally managing to get through on attempt 6 with a 57 minute wait on the phone, I get told by the lady that I would have to ring back next week for an appointment as she did not know when further appointments will be released. I did ask which day she wants me to ring back to get the appointment but she did not know so I have to try every day. 
This is unacceptable and the incompetence of every reception staff in that medical center is clearly awful.
I have worked in the NHS referral call center in the past which covered the south west and it does work like clock work. Why is it so difficult to get an appointment with this medical center.
GP surgery review: burnham-medical-centre
Title: Unhelpful
Rating: 2 out of 5
Visited: August 2022
Receptionists are rude and are acting as if this surgery is the only surgery that is struggling. Probably better to close this surgery down, as this surgery has always been the same. Very unhelpful. I dread ringing this surgery at 8.30 knowing they are only taking emergencies and that feels like that has been going on forever and speaking to the receptionists early in the morning to try and arrange an appt, can make your day even worse. Some of them really don’t care and you can tell they are just there to get their Pennies.
GP surgery review: highbridge-medical-centre
Title: Above and Beyond
Rating: 4 out of 5
Visited: January 2023
A member of staff went out of their way to help by seeing me at short notice following a call back with the reception team and then due to no blood tests appointments available, suggested I came in first thing on the Monday and they would do it themselves.
GP surgery review: highbridge-medical-centre
Title: So far, very good
Rating: 4 out of 5
Visited: November 2022
I very recently moved to this practice from another one in Burnham-on-Sea and so far I have been impressed. I had the best consultation with a GP in 4yrs. He was welcoming, thorough, able to listen and not make me feel like I was on a timer. Clearly there are still issues with staffing so they have to prioritise by urgency but I think that is the same everywhere. I'm feeling more confident that my medical needs will be addressed at Highbridge.
GP surgery review: highbridge-medical-centre
Title: Excellent reception, thank you
Rating: 5 out of 5
Visited: November 2022
I had a face to face appointment which gave me simple explanations and options. I went away feeling reassured
GP surgery review: highbridge-medical-centre
Title: superb nurse
Rating: 4 out of 5
Visited: October 2022
Had to give blood for the second time today. The nurse was the most caring ever, and give her 10 out of 10.
GP surgery review: highbridge-medical-centre
Title: Excellent reception staff
Rating: 5 out of 5
Visited: September 2022
I don’t normally leave reviews however after receiving such great service from a receptionist that went completely out of her way to make sure I had what I needed and all the negative comments I couldn’t not leave a positive one! 

This particular member of the reception staff went above and beyond to help me and at the same time was lovely! I would recommend this practice over and over
GP surgery review: highbridge-medical-centre
Title: Efficient surgery
Rating: 4 out of 5
Visited: August 2022
I visited the surgery on 31st August and was given an appointment the same day and the care and attention I received at my appointment was excellent and the surgery arranged for scans and X-rays which were arranged within a week without me having to make the arrangements myself.
GP surgery review: highbridge-medical-centre
Title: Great Team
Rating: 5 out of 5
Visited: August 2022
Just to say the Doctors, Nurses, and Staff have always been there for us especially with the pressure of the last couple of years. They have looked after us very well. And we are very appreciative of all their continuing hard work.
GP surgery review: highbridge-medical-centre
Title: Highbridge Medical Practise
Rating: 4 out of 5
Visited: August 2022
I needed to speak today with the practise regarding my elderly parents access to GP care re her increasing vulnerability. Once I managed to discuss with a manager of the receptionists I was really impressed at how well she listened to the issues that had just arisen and responded professionally and with compassion and understanding within the confines of the intense pressure all GP practises are facing in the current NHS environment. We came to an agreement re provision of service for my mum which was individualised, appropriate and supportive considering none of her immmediate family live locally. My parents have been registered here for a long time and a few years ago I confess I did feel rather dissatisfied at times with the care provided  but feel  this last year in particular that the quality of care and attitude of nurses and GP's has been excellent and that  the reception staffs willingness to listen and be really helpful when problems have arisen have been very good, so much better than I have witnessed in the past when queuing to speak to someone at the front desk . I really appreciated all you did for mum today . Many thanks
GP surgery review: highbridge-medical-centre
Title: Great Service
Rating: 4 out of 5
Visited: July 2022
Had a call the same morning and due to the nature of the request I was needed to be seen. The practitioner managed to squeeze me in and thanks to her quick actions saved me from getting any worse.

All sorted within a few hours. Great Service