janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: five-elms-medical-practice
Title: Amazing Service
Rating: 5 out of 5
Visited: October 2023
A couple of years ago this practice had gone severely down hill but in recent months while I’ve been using the service at Five Elms I have to mention I’ve been extremely surprised with how greatly the service has improved. The reception team are much more help now then they ever have been and when I want to speak to the manager they are always available or always call me back if I need. Thank you to the surgery for making receiving health care in such a difficult period so easy for me.
GP surgery review: five-elms-medical-practice
Title: Huge improvement
Rating: 4 out of 5
Visited: September 2023
This doctors has improved a lot. The team got me an appointment on the same day which was a surprise compared to a couple of years ago when it was impossible.

Thanks for your help guys.
GP surgery review: five-elms-medical-practice
Title: Brilliant Surgery & Great Experience
Rating: 5 out of 5
Visited: July 2023
I attended the practice on 4th July & 18 July 2023 and need to point out that the surgery has improved unbelievably. The reception team and clinical team have changed in the most fabulous way. The new manager has also been extremely helpful and understanding in all ways and has made my experience at the practice fantastic along with the reception and clinical team.
GP surgery review: five-elms-medical-practice
Title: Amazing improvement
Rating: 5 out of 5
Visited: July 2023
Me and my wife have recently visited and have had telephone calls from the doctors and must say that it has had a very big improvement, the reception team have started to make our lives a lot easier with the excellent service and my new manager is very helpful and helped me and my wife receive and excellent service! Thank you
GP surgery review: five-elms-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
What a lovely man!! So reassuring to know that there is someone there for me if I ever have a problem getting my medication. Thank you for your time. 
Regards 
Loraine.
GP surgery review: five-elms-medical-practice
Title: Great communication
Rating: 4 out of 5
Visited: November 2022
Was lovely to speak to the Practice Manager who actually listened and not rushed me which is normally the case with many GP. Thank you for listening, being friendly and helpful.
GP surgery review: five-elms-medical-practice
Title: Much improved
Rating: 5 out of 5
Visited: November 2022
Seen the GP this morning and he was helpful, professional and attentive. A doctor that listened and fully explained my condition.
GP surgery review: five-elms-medical-practice
Title: Helpful Practice Manager
Rating: 4 out of 5
Visited: September 2022
I was extremely pleased and grateful for the help I received from Soliman today at the surgery. He was very helpful in assisting me with a difficult situation I was in. He managed to resolve the problem for me.
GP surgery review: five-elms-medical-practice
Title: Practice has changed for the worst
Rating: 2 out of 5
Visited: May 2022
Very difficult to get thru on the phone. 
Can’t see a Doctor on first appointment, has to be a telephone appointment first.  
My recent experience has been on going for 6 months where I have had to push and push to be seen and have experienced in professional call from a locum Doctor who was very unhelpful and hung up on me.
GP surgery review: gables-surgery
Title: Good practice
Rating: 5 out of 5
Visited: September 2023
Fine!
Oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooh
GP surgery review: gables-surgery
Title: Bad service.
Rating: 1 out of 5
Visited: June 2023
Really bad service.  I've been calling 2 day in a row at 8 o'clock  .for my 1 months baby he hade a fever 37.9 . I called 111 they advised me to make a gp appointment and but gp never have appointment. I was nr 4 on the que when she answer  she said no appointment left .  So only 3 appointment in one day they go . Really bad service  .
GP surgery review: gables-surgery
Title: Great services in the practice
Rating: 5 out of 5
Visited: May 2023
This practice updated me all the time with all the information I needed about my family health check and medication. 

Very professional!
GP surgery review: gables-surgery
Title: Throat
Rating: 5 out of 5
Visited: May 2023
Doctor was quick to give me an appointment to get my throat investigated. And the communication between doctor and myself was great. Recommended options were given to help me. Follow up calls to update me on medication given and further advice as well.
GP surgery review: gables-surgery
Title: Poor experience - baby vaccinations
Rating: 2 out of 5
Visited: October 2022
Our son is 8 weeks old, he is our first baby and obviously this is his first set of vaccinations. Although we have read the literature in advance we did not really know what to expect and were quite nervous as to how he would respond and the possible side effects of these vaccinations. The care we received from the nurse was negligible, with no opportunities to ask questions or discussions of aftercare. 

The nurse told me to 'wake the baby' to give him the oral medicine and then proceeded to give me a list of condescending and confusing instructions, to try and wake him to administer the medicine, whilst jamming a plastic stopper into our babies mouth with little care as to whether this would hurt him. 

She then gave the injections with no discussion as to what they were or any kind word to say when our son cried. She just told us to get him dressed. I had to ask if there was anything else we needed to discuss or do. There was no opportunity to ask questions or discuss any other aspect of our son's care with her. 

My husband asked about the likely hood of fever after the vaccinations and was bushed off with the comment 'well everyone is different'.

It seemed as though we were an inconvenience to her and she did not want to interact with us or answer any of our questions.

I understand that appointment times are limited but we were in the room less than 10 minutes and have come away feeling profoundly negative about the whole experience and lacking in aftercare knowledge.
GP surgery review: gables-surgery
Title: Over an hour on hold!!!!
Rating: 2 out of 5
Visited: June 2022
Calling to confirm an appointment for my older brother who is severely disabled and stuck on hold for well over an hour this is utterly unacceptable.
GP surgery review: green-lane-surgery
Title: GP assistant
Rating: 4 out of 5
Visited: December 2023
I have had 3 appointments with the GP assistant for blood pressure checks. She has been very informative & takes time to explain. Very polite manner. Would recommend.
GP surgery review: green-lane-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
I have been with this practice for over 30 years and I can honestly say it’s The best surgery in Dagenham. Both Doctors  are amazing and are always so helpful and provides the best care for me and my family. The staff are also so helpful and provide great customer service.
GP surgery review: green-lane-surgery
Title: really good service
Rating: 5 out of 5
Visited: October 2023
I visited the surgery to see the GP assistant and she was really helpful. 
She always is kind and well mannered and explains everything really well. 
I have seen her a few times now and would be happy to see her each time. 
I have been treated with a lot of care.
GP surgery review: green-lane-surgery
Title: Green Lane Surgery Dr Tina Teotia
Rating: 5 out of 5
Visited: May 2023
Professional and very helpful from Dr Tina Teotia all the way to lady's at the reception. In a short space of time Dr Teotia sorted out lots of medical issues that have been overlooked with previous GP.
I can only thank everyone in Green Lane  Surgery and highly recommended it to any other person. 
Regards,Damir
GP surgery review: green-lane-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: March 2023
I got very  good service when I attended the surgery the other day, the nurse was lovely and the gp was very nice and explained everything to me in detail, this is something I've very rarely experienced at my previous gp after 20 years of being registered with them, I've received more care in one visit to your surgery 

Regards
GP surgery review: green-lane-surgery
Title: Helpful practice
Rating: 5 out of 5
Visited: March 2023
Received a phone call from my doctor to discuss my medication for diabetes. After talking with the doctor. We come up with a new plan with the medication and will review in three months time I found this very helpful.
GP surgery review: green-lane-surgery
Title: Poor service
Rating: 2 out of 5
Visited: March 2023
I had a telephone consultation. With the doctor to ask advice with regards to weightloss with being diagnosed with type 2 diabetes. I didn't get any advice. The did say they would refer me to car provider and they will call me the next day to discuss. But they did not happen.
GP surgery review: green-lane-surgery
Title: Very bad gp
Rating: 1 out of 5
Visited: January 2022
Its very bad gp, called several time regarding my newly developed allergy and everytime doctor called and says that its normal to have allergy and we cannot do any allergy tests. Doctors even don't bother to see me in person or see my pics. Just talked on phone. Horrible experiences
GP surgery review: green-lane-surgery
Title: Horrible attention
Rating: 1 out of 5
Visited: January 2022
It is a horrible place when you ask for an appointment they change you up to 20 days being important they do not help you they do not inform you well I recommend changing doctors they are not good for anything
GP surgery review: laburnum-health-centre
Title: Laburnam Surgery
Rating: 5 out of 5
Visited: December 2023
Excellent customer service at all time. The receptionists are pleasantly curteous and very
Friendly and extremely helpful.
GP surgery review: laburnum-health-centre
Title: Exceptional practice
Rating: 5 out of 5
Visited: November 2023
I moved over to this surgery from another one. We were given the option to. While it was daunting moving surgeries, I must say that the move has been such a smooth one. Everyone at this practice is so professional and efficient. Things are done with my utter most care in mind. While I do miss my old surgery and doctor I’m confident in this practice’s cordination
GP surgery review: laburnum-health-centre
Title: Great Admin Staff
Rating: 5 out of 5
Visited: September 2023
My wonderful GP was caring enough to make a Neurology Referral to Queens Hospital.

Sadly three months later I found that the hospital have not been releasing any appointmentd with no plans to release any for the foreseeable future.

The NHS site where you can review waiting list times has false data so it is unreliable.

I invested sone time and discovered Homerton University Hospital has an 8 week waiting list so I asked whether I could be referred there.

A lovely kind female member on the Administrative Team called me and made sure I understood the system:

A - The moment she started the Referral Process I would immediately be removed from the waiting list at Queens.
B - Only then would she be able to access their booking system with no guarantee when the next available appointment would be.
C - They may reject it as I am out-of-area and I would left back a square one.

I asked her to proceed and was eternally grateful as I have been waiting since June, it's now September and I have an appointment in November.

Nothing was too much trouble. Everything was unexplained in detail. My clinical welfare was priotitised above all so a great big thank you to all x
GP surgery review: laburnum-health-centre
Title: Fantastic Service
Rating: 5 out of 5
Visited: August 2023
Have been with this practice for over five years and they have never failed me - unlike many other NHS services. 

Over 40 years ago, as a child, I was misdiagnosed by a third party. This was never questioned. I have been subjected to unnecessary tests and over prescribed unnecessary medication.

This practice were so thorough they chose to question this and referred me to a fantastic specialist who correctly diagnosed me, prescribed the correct combination of medication and there has been a vast improvement.

Since receiving the correct diagnosis this practice has offered a level of care second to none including additional referals to specialist services.
GP surgery review: laburnum-health-centre
Title: Worst one ever!!!
Rating: 1 out of 5
Visited: August 2023
Everyday at 8:30 I try to call them and it’s always busy. And if i try later they never have any appointments. Weekdays people have work too. How come they don’t put people on hold or queue like other GPs. At least talk to us, give us some suggestions. In last 2 weeks i never got them on phone. Horrible experience.
GP surgery review: laburnum-health-centre
Title: Appointments are like Gold
Rating: 2 out of 5
Visited: May 2023
It's a nightmare trying to get a face to face appointment at this practice since COVID, they have no online appointment system like most other surgeries have now, you have to ring at 8:30am each morning to try to get an appointment as they do not book advance appointments! Sometimes have had phone on redial for over 200 calls!!! Only to be told they are fully booked when you finally get through!!!!
To get a repeat Doctors/Sick note you have to speak to someone each time even though they know you have an existing long term condition!! It's a complete joke!! They have around 4/5 reception staff on but only ever seen to have 1 doctor at a time on duty it's just getting worse at this surgery!!! 
Some of the staff are helpful but there are 2 that have no basic customer service skills at all!! 
This was a fantastic surgery when I first joined over 20 years ago but in the last 3 years it's just gone down and down!! 
They need to review the whole appointment system and also get more Doctors on duty, there is more than 1 Doctor at the practice so why is only one on duty!!! Where are the rest of them??
GP surgery review: laburnum-health-centre
Title: Very helpful
Rating: 5 out of 5
Visited: April 2023
Recently had blood test and receptionist was very helpful in chasing results. She discussed situation surrounding delay in receiving and contacted the blood testing unit and arranged the results to be sent to the surgery
GP surgery review: laburnum-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: April 2023
Receptionists very helpful and could not do enough for me can’t say thank you enough. Dr was very good.
GP surgery review: laburnum-health-centre
Title: Urgent Prescription Request
Rating: 5 out of 5
Visited: March 2023
I called the surgery in a panic as my husband had run out of his medication. I spoke to the Prescription Officer who calmed me and immediately requested a prescription for today which I will be able to collect from pharmacy at around 1530. So very grateful.
GP surgery review: laburnum-health-centre
Title: Parking outside Laburnum House
Rating: 3 out of 5
Visited: February 2023
Had to take my mother to the practise on the 4.2.23 to have some
stitches removed from a head wound.
She is 92 years of age has severe copd & terminal lung cancer
she is able to moved by wheelchair only.
When we parked outside the centre in the very first bay -we went in and was seen very quickly and the staff were excellent.
However stunned to see  a parking ticket in the post for £60.
There is no mention on yr website saying the parking outside is permit parking only - and is for residents.
For the sake all of yr new visitors - surely thats something that can be put on yr websire without delay.
I now understand that parking is available in Morrisons.surely u dont expect my wife to push a wheelchair that far in her mothers
current situation.
we have appealed the ticket - but how do u expect them to understand -there just money grabbers....
would welcome yr comments.
regards
steve ridd
GP surgery review: the-oval-practice
Title: Inconsiderate
Rating: 1 out of 5
Visited: December 2023
I never use this GP for myself, but I called them for my daughter (9),after 3 days of high temperature and with medication. We called and called.....and called but no answer.  We went there, but refused to be seen. Calling for appointment, provided to be worse method to contact GP. Is anyone in NHS system, smart enough to change this....based on how many bad reviews this booking system generate???!!!?
GP surgery review: the-oval-practice
Title: Great GP Practice
Rating: 5 out of 5
Visited: September 2023
A great GP practice.  A great friendly team from the receptionist to the doctor. I have been a patient here now for many years, and have no regrets.  The doctor is very knowledgeable and helpful. I can’t fault them.
GP surgery review: the-oval-practice
Title: Not very good experience
Rating: 2 out of 5
Visited: June 2023
Rude male receptionist staff. This is very unfortunate considering that my encounter with the doctor and nurse has been very professional. I am dreading having to make another appointment or requesting for more information given that I have to speak to the receptionist staff.
GP surgery review: the-oval-practice
Title: Excellent lead doctor
Rating: 5 out of 5
Visited: May 2023
This morning, I was deeply upset, feel humiliated and challenged by the doctor saying "To find another GP". I did not expect that at all because I did not say anything bad and absolutely not rude to him. I was just saying my situations, medications and bloods. I work in a medical field too so I know how to communicate and deal with people/patients with tender loving care. It was my first time to meet that doctor after 13 years registered to GP Surgery (Dewey Practice). This was my first time to consult my GP after 2 years due to my thyroid (hypothyroidism). Though I was very upset I have maintained my composure and thanked that doctor. I left the room with a heavy heart and with no plans for my thyroid issues.

When the lead of GP doctor in Oval Practice seen me at the reception and noticed that I looked not happy at all, he helped me with my concerns genuinely. The Lead doctor and the staff of Oval Practice helped me and my other members of my family to register with their Practice. It was a very quick and straightforward registration. Also, he was happy to see me in his clinic and rendered assessment for my thyroid, gave medical advise and interventions for further investigations such as blood tests and scan and prescriptions. He listened attentively and understand my worries and concerns.

Truly I am very grateful with the Oval Practice staff and Lead GP Doctor. I am pleased and very blessed that I have met him. This is the kind of medical staff/doctor that patients need, kind-hearted and medically competent and skilful/knowledgeable.

I highly recommend to patients the Oval Practice

Thank you very much for looking after your patients very well.
GP surgery review: the-oval-practice
Title: Best Practice
Rating: 5 out of 5
Visited: February 2023
Having used my fair share of practices, this was one of the Best practices I have encountered. They always answer the phone very quickly, there is no putting on hold and waiting in a queue like many other practices. It is extremely easy to get appointments, you call up and you get an appointment within a week. The Gentleman who works at the front is very efficient, every time I need anything he always helps. The Doctor is amazing too, always listens to my concerns and is very knowledgeable.  This is by far one of the best practices, 5 Star Service
GP surgery review: the-oval-practice
Title: 5 star service
Rating: 5 out of 5
Visited: February 2023
Recently moved into the area and have nothing but good to say. From the charming young man on desk to both dr and nurse. Pleasant and friendly service all round
GP surgery review: the-oval-practice
Title: Impossible to get appointment - Rude Receptionist
Rating: 1 out of 5
Visited: February 2023
I have tried so hard to book an appointment - don't hear back from them. 

The receptionist asks a lot of unnecessary/personal questions, its almost like you have to fight to get an appointment. I kindly reminded him after 5 minutes into the call ' that I would rather just speak to a doctor - don't feel comfortable telling all about my symptoms' - he replied 'oh you are the doctor now yeah, you must know best then' and he then went on to say - I can't see the doctors there because my address is out of range (when I literally registered couple of weeks go). I live in the same post code as them and 5 minutes walking distance from their practice. He said, you will get a letter, you can't come to this practice, find yourself a new GP. 

The worst GP experience, I have ever had.
GP surgery review: the-oval-practice
Title: Don't answer phone
Rating: 3 out of 5
Visited: December 2022
Supposed to be open til 6.30pm on Mondays. Been trying to call since 6.15pm and noone answering the phone
GP surgery review: the-oval-practice
Title: Never practice
Rating: 1 out of 5
Visited: September 2022
I've been trying to get a doctor to see me for more than a week and they didn't give me an appointment, the one at the reception I tell him I want a certificate and he doesn't even want to listen to me, he's rude
GP surgery review: the-oval-practice
Title: Overall  good service
Rating: 4 out of 5
Visited: April 2022
Overall I had a good experience with this GP Surgery. Every time I called, my call was answered and the person at the reception was always nice and helpful. I could always book appointments when needed, in a relatively short time as well. 
The only downside is the way they dealt with my child’s problems, and my concerns regarding his wellbeing. It took several months to get a referral to a specialist even though I regularly called and saw the nurse for the same issue.
I am hoping that in the future my concerns, especially the ones regarding my child's health are going to be taken more seriously or I will be considering changing my GP Practice.
GP surgery review: dr-a-moghal's-practice
Title: Very Helpful, Serving community
Rating: 5 out of 5
Visited: February 2023
I came several times for the day appointment, receptionists were friendly and booked a slot for the day. The appointments were on time. GPs were helpful and gave helpful advice. Prescription was issued within 2 hours after GPs issued. 
Much appreciated, thank you for helping us
GP surgery review: dr-a-moghal's-practice
Title: Frustrating beyond belief
Rating: 1 out of 5
Visited: February 2023
My wife collected my repeat prescription and ended up paying £47 as my GP had re-sent a previous prescription that was only needed once last month and never requested again.

I stopped taking my anti-depressants because I was so fed up of using this practice. Every time I request my medication there is an issue. Now I've been charged £47 when the doctor should only have sent one prescription. 

Constantly I feel let down by this practice.
GP surgery review: dr-a-moghal's-practice
Title: Should be closed or change management
Rating: 1 out of 5
Visited: September 2022
I would rather sit in a&e for 4 hours than calling them, because i know it wont get answered or get an appointment,i kept calling for the whole week daily around 80 calls but never got answered and i gave up and ended up going to a&e. this place needs to shut down
GP surgery review: dr-a-moghal's-practice
Title: Good appointment
Rating: 5 out of 5
Visited: July 2022
I called the Dr's and got app that day. Dr was very helpful and I left with medication I needed. Receptionist very helpful.
GP surgery review: marks-gate-health-centre
Title: Rude staff
Rating: 1 out of 5
Visited: November 2022
I was trying to get registered and the staff was quite rude and kept on cutting the phone lines repeatedly. I am unlikely to recommend them and I will also change my GP as soon as possible