janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: longrove-surgery
Title: Very inefficient front office
Rating: 1 out of 5
Visited: January 2023
My mother (76y) stay with me for 2 months. I wanted to register her temporary, for which I was given a form to fill in. When I brought it back I was told it is the wrong form and I filled a new one. After I submitted that I had a phone call and I was explained there was no need to fill the form and if my mother needs to be seen she will be registered then.
My mother had a fall caused my dizziness (4.12.22). we were sent to Finchley memorial walk in centre. They were too busy to see her and we were send to Barnet A&E (6.12.22) where my mother was seen by doctor and given medicine. It was recommended for her to consult GP after a week.
My attempts to get her registered were finally successful (after being rejected again, consulted with supervisor). The doctor  saw was, was very helpful, prescribed medicine (middle of December). All good until last night when my mother started having a bad chest cough. I called to arrange a nurse to hear her chest. I was told she has been made an inactive patient and cant be seen. During the registration process I told multiple members of staff my mother is here for 2 months. Nobody told us how short is "the short period of time she is registered for". It seems to be a one off visit, as we were seen less than a month ago. 
I am a patient of  Longrove for over 10 years. It has always been difficult to deal with their administration, but in the last couple of years it is ridiculously bad. I don't think this has anything to do with COVID. It is just heavy, complicated and unnecessary paperwork and procedures, and staff which is not properly trained. In this case, every receptionist I spoke to these couple of months told me a different thing and gave me a different form to fill. 
The latest absurd example is that to make a formal complaint, I have to write a letter and bring it personally to the surgery!! You can't be serious guys. Surely a complaint can be emailed. Is it not an absurd that to book an appointment I am not allowed to come to the office but I have to call (this I was told once at the reception), but I have to complain though, I must come in person. I am super disappointed?? To be clear - when I manage to see a doctor I am always happy with the service. The problem is there is the front desk team , which is always there to make it difficult to see the doctors. In my experience they are incompetent, ignorant and their attitude to the patients is robotic and not humane at all. 
If my elderly mother gets on her plane with a chest infection on the way, I will count them responsible.
GP surgery review: longrove-surgery
Title: Ridiculous online apointments system
Rating: 2 out of 5
Visited: January 2023
This practice has introduced an unecessarily complex appointments system. Booking online, you are sent to Patient Access only to find that GP appointments are not linked to Patient Access. The only way to get an appointment is to phone in and last time I did that the receptionist was so rude to me after waiting 40 minutes, she had me in tears. Being ill is distressing enough without this thoughtless admin. Mostly, the doctors are OK once you get to them but the admin system is awful.
GP surgery review: longrove-surgery
Title: Caring staff
Rating: 5 out of 5
Visited: January 2023
Really fantastic service from start to finish. The receptionist was attentive and helpful and I was seen by a lovely doctor to assist with my mental health. I’m in such a better place now and can’t thank the staff enough!
GP surgery review: longrove-surgery
Title: Unprofessional poor surgery
Rating: 1 out of 5
Visited: January 2023
Awful surgery, Poor rude receptionists that are never helpful. I asked to book an appointment the lady I spoke too was rude and didn’t want to help. I’ve been having serious pain for more 1 years and still don’t have a diagnosis from the doctors. This GP have missed 3 different diagnosis of my last year. Absolutely disgrace the reason why the NHS is going down hill as the staff don’t care about the patients. Avoid this place I would not recommended it to anyone as the staff are not helpful and rude.
GP surgery review: longrove-surgery
Title: No help available
Rating: 1 out of 5
Visited: December 2022
I phoned for an appointment regarding my 8 year old child who has fever, has a rash, has earache and is coughing. Response was “sorry, got no appointments”. We’ll get the chemist to ring you today ( this also didn’t happen)I asked if they’re not concerned about Streps symptoms that, as we’re all aware, has sadly led to the deaths of young children. The response was “ I can’t make clinical decisions”. There’s no need for me to describe what I feel. That can easily be imagined.
GP surgery review: longrove-surgery
Title: Worst Practice
Rating: 1 out of 5
Visited: December 2022
My son is having bad throat and fever over weekend hence trying to book a GP appointment as he is still not well. My wife is trying to call since 7:30am as this time mentioned in their page to open the GP however the answering machine says GP will open at 8:00am. When we tried at 8:00am it not at all went through. Due to this new virus in kids we are worried and GP is unavailable. Where should we go from here. We wanted to do a throat swab test to be sure about his health. Tried web site to book an appointment, but the site is also not working. Where should we go.
GP surgery review: longrove-surgery
Title: Very good experience
Rating: 4 out of 5
Visited: December 2022
I used e-consult and the GP called me the same day and, following a discussion, an appointment was arranged for the next day. The appointment was on time, very thorough and the GP organised prescriptions and an X-ray. All were promptly completed despite this happening between Xmas and New Year. I was worried that there might be long delays because of the holiday period etc, but not so. I was very impressed. Thank you Longrove and NHS.
GP surgery review: longrove-surgery
Title: How rotten a surgery has been allowed to become...
Rating: 1 out of 5
Visited: December 2022
Blood and poison gushing from a foot wound. 37 minutes listening to ghastly muzak until I managed to speak to an administrator (quite why not a clinician is unclear) who told me I would have to rejoin the whole queuing process again tomorrow when my wife will be available to drive me. I have a bowel cancer colonoscopy booked at the Royal Free on January 27th which `I know will not be carried out with an open would...I am really hoping the surgeon dispenses appropriate admonitions to this practice....my last GP appointment fobbed me off with a visit to the East Finchley open wound department where I waited for four hours before giving up. I really think it's high time for GP's to climb down from their altar, put away their golf clubs and get back to doing their job...based on my experience today this is a long way off...
GP surgery review: longrove-surgery
Title: Bad telephone experience
Rating: 3 out of 5
Visited: November 2022
I have just called the practice for the 3rd time today, but keep getting cut off. First time, I'm number 11 in the queue, 2nd time I started at number 13, held on for 35 minutes, my call got answered, I couldn't make out what the person was saying, I tried to talk and they hung up. After 35 minutes holding on, now I'm calling back and I'm number 15 in the queue, which will be more than 35 minutes. And this just to ask someone about an appointment and medication my 7 year old daughter had been given for a chest infection!
GP surgery review: james-wigg-practice
Title: Compassionate, informed practice
Rating: 5 out of 5
Visited: October 2022
A grown up conversation with an experienced doctor who actually listened to what I had to say and then used experience and clear communication in assessment. I was given a choice on next steps and felt informed to be able to make that choice.  I left feeling heard & relieved and in charge of the choices around my care
GP surgery review: james-wigg-practice
Title: Refused appointment when GP instructs to make one
Rating: 0 out of 5
Visited: October 2022
Another example of really poor systems and communication. Blood tests abnormal. Severe chronic condition that requires close monitoring. GP texts says make appointment asap. Reception refuses to do so. Repeatedly told I have to be put in triage queue when already been triaged by the GP who texted.  
I do not feel it is OK for reception to override. They are not clinicians. There have been no appointments for over 2 weeks. Unsurprising when patients are unnecessarily being put back into the triage system.  
Management and GPs need to talk to each other.
GP surgery review: james-wigg-practice
Title: Delays not good enough
Rating: 2 out of 5
Visited: October 2022
I am an older patient. It took 18 months for my GP to make a referral after being asked to by the hospital that treats me. I chased with the surgery and was refused a face to face appointment as the reception said they don't do them anymore. I wasn't listened to in the telephone appointments. It's not good enough.
GP surgery review: james-wigg-practice
Title: Chaotic
Rating: 1 out of 5
Visited: September 2022
Invited to attend over 65 walk-in flu jab clinic. Arrived to find chaotic scene with no one in charge. Spent over 30 minutes trying to find out how to access clinic without success. Left without receiving vaccine
GP surgery review: james-wigg-practice
Title: GPs need to sort system out
Rating: 1 out of 5
Visited: September 2022
I was directed here by Healthwatch. We are with this surgery a very long time and for many years it was very good even when very busy and it felt like all the staff cared . Today I came to this site and see lots of others also now unhappy and very worried and the surgery has replied but only in a cut and paste way telling people to email a communications team who it seems didn't respond to patients raising concerns in the first place. Reception staff say this team are also the complaints team but it is really confusing and the systems in place are very poor experiences and the doctors need to step in and make changes. 
I don't know why the replies don't deal with what is raised such as problems with econsult not being OK or even turned on most of the time. No explanation . 
In our case we shouldn't at this stage be sent to medically unqualified admin staff when because problems weren't sorted mine and my partners health got worse and these are medical matters that need a qualified person's input. It has been much more stressful than it should have been . We don't want to make a complaint as then it makes even more stress and we just need our GP surgery to communicate well and not have systems stopping very ill patients being able to have a GP. Econsult when occasionally turned on is so basic it sends you back to the telephone system that is totally inaccessible for my partner and trying to explain what is wrong  on the telephone makes them more unwell . 

The surgery says you can't email for medical reasons and a long list of other reasons but now the replies on here tell people to email . The communication is very poor. 

My partner has very longstanding severe mental illness to the point they get admitted to hospital. They have other severe chronic health problems and recent investigations that require constant monitoring and yet the GP is totally impossible to get hold of. Prescription issues just go on and on .

The phone only system was obviously going to exclude very many patients. As an example they went in and reception refused to make an appointment- not accepting that form of communication which was wrong to do as they were in distress and a medically qualified person should have responded to this distress. 

They were told to telephone instead which they cannot do when unwell and this response then made their mental health much much worse . Then they tried again and the same thing happened. They don't use the phone because of severe paranoia. Going in to the health centre was always allowed and it should be allowed again. 

This situation has made my mental health worse aswell as now they don't trust the GP and we have had to call paramedics when all the health problems then get worse. I can't explain here how stressful this is It is then also very stressful for our children. 

This system just isn't fair or kind and should be changed.
Do any GP read these feedbacks because if not they should?
GP surgery review: james-wigg-practice
Title: Reports not followed up - admin management not good enough
Rating: 1 out of 5
Visited: August 2022
I have a long term condition and I am clinically vulnerable and am under the care of a local hospital. For whatever reason there has been a serious problem going on for several weeks because the GP says it hasn't received the Consultant report which tells them to change medication and make additional referrals because apparently only the GP can do that. This is now the 3rd time in 15 months this has happened.
I spoke to a GP who couldn't treat me because of this. They said that it wasn't their job to chase reports and it is up to the patient to do this begging the question exactly what do the admin management team there do and why is this policy in place as it can only harm. 
Surely this is the job of the GP admin team to chase up because I have called everyone I can and there is only so much I can do as I don't understand all the ways the NHS communicates and the GP does. Feels like all the time I get bounced between the two and at the same time my health is getting worse. I can't do this I feel too unwell .
Turns out that there is a direct email and telephone number the GP can use for the hospital GP liaison team that the public cant use. So the practice keeps telling me and other patients it is our responsibility to chase when all this time they could have contacted this team.
GP surgery review: james-wigg-practice
Title: Failure to follow up reports
Rating: 0 out of 5
Visited: August 2022
I have a long term condition and I am clinically vulnerable and am under the care of a local hospital. For whatever reason there has been a serious problem going on for several weeks because the GP says it hasn't received the Consultant report which tells them to change medication and make additional referrals because apparently only the GP can do that. This is now the 3rd time in 15 months this has happened.  
I spoke to a GP who couldn't treat me because of this. They said that it wasn't their job to chase reports and it is up to the patient to do this, begging the question exactly what do the admin management team there do and why is this policy in place as it can only harm?  
Surely this is the job of the GP admin team to chase up because I have called everyone I can and there is only so much I can do; I don't understand all the ways the NHS communicates and the GP does. It feels like all the time I get bounced between the two and at the same time my health is getting worse. I can't do this I feel too unwell .  
It turns out that there is a direct email and telephone number the GP can use for the hospital GP liaison team that the public cant use. So the practice keeps telling me and other patients it is our responsibility to chase when all this time they could have contacted this team.
GP surgery review: james-wigg-practice
Title: Such poor communication causing real stress
Rating: 2 out of 5
Visited: August 2022
Have already tried to talk to reception and managers and emailed and no one ever got back to me so will try and explain here although they don't bother to respond here and uses social media instead. I thought NHS were told never use social media an zoom for confidential medical matters but they are asking patients on social media to message directly. This will mean that pts on social media get things sorted whilst others digitally excluded and who don't use social media can't. All that does is make the rest of us feel that the GPs have decided they want different types of patients or they wouldn't have put these terrible appt systems in place and would communicate through ways most people use. I understand a hybrid system may work and can work but this is a really bad balance for too long and no sight of any change at all and the GPs haven't explained at all why they have gone in this direction. 
One eg of so many: Missing prescriptions and when try and raise I am told I have to make an appt which doesn't happen as it is an admin error. So many times that NHS 111 has now issued emergency prescription  times because the surgery didn't sort this out.I have ended up in A&E as NHS 111 then called ambulances which is very distressing and a huge added burden on ambulances and hospitals. 
Some other person said here that the GP should respond on here and they are correct. This is wht the NHS set up so to help communication.
GP surgery review: james-wigg-practice
Title: Bad experiences - no support when cant manage systems
Rating: 1 out of 5
Visited: August 2022
5 generations of my family registered here and many cousins, aunties, uncles and neighbours. I have asked all if they are having the same sorts of problems and answer is yes but seems like nothing is done to make this better for patients who don't manage these very obstructing systems left since covid. It is like the GPs think doing lots of appointments in a day is good when it is not if you can't even get a telephone appointment let alone a real appointment when you see a GP. Extra numbers does not mean a better GP service it simply means those able to manage all these non person systems are getting a GP and others aren't.

It fits if you are young professional if you have good English if you aren't deaf  if you don't have mental illness if you can afford a phone if you have access to the internet ( although the online form is rarely open when tried it as people here say and too difficult if not a simple question).
None of my older relatives can manage the telephone appointment system and have given up trying to understand and the GP shouldn't be saying it is up to family to help when we all have to work or aren't living close enough. Really really bad for those with very bad mental health and cousin with mental health so bad he is sectioned tries and tries but hasn't even been offered a telephone appointment because he doesn't know the information reception try to ask. He now has no more medication and so his mental health gets worse as he has no way to telephoning and getting through and gets panicky and confused and then too ill to do this.
I am a community worker and see there is no information anywhere on how to get an interpreter when NHS is meant to do this and this stopped so many people in my community getting appointments. My other cousin can't get a signer and is deaf so can't use the telephone but they don't reply to emails he sent so he gave up as well. I have family and friends with very bad mental health who don't have phones so how are they meant to see a GP ? . Not sure how to arrange chaperones for sister and my mum as nothing on website at all and was told by receptionist that they couldn't see a female GP and there is apparently no policy on this at all . This is very basic and important information, lots of women and girls don't want to see a male GP. 
Not allowed to be given an appointment to see a GP if you go to reception and when I went with my dad who is extremely frail receptionist said not possible even when explained to her that he couldn't manage telephones.
This is all a very real problem for those who are already excluded  in the first place and sorry but this is all wrong.Why would GPs have twitter accounts but not interpreters or advocacy links or chaperones or offer support to those who struggle? Money should have been used to help those who needed it but it looks more like GPs here want social media for different types of patients? this is a very big surgery and there is reall no excuse.
GP surgery review: james-wigg-practice
Title: Really good service
Rating: 5 out of 5
Visited: August 2022
In this particular instance, I sent a message via email as my mum was ill. Within a few hours a doctor had called me and taken details. He then went away to consult another GP and then called back to advise us how to proceed. You couldn't really ask for a better service than that. 

More generally, the practice is efficiently run and the doctors have been, without fail, kind and caring, and have speedily made referrals and recommendations when needed. They have often called me to discuss how mum is getting on. I can't really fault their dedication.

Recently I sent this short email to the team there by way of thanks:

"I just wanted to say I big thank you to you all for the courtesy and efficiency and quality of your service - both medical and front desk.

Today was just one example of many where it was exemplary. 

Please do pass this on to all parties - and do let me know if there is an ‘official’ way I can thank and commend you.

Kindest regards,

James
GP surgery review: dr-km-alkaisy-practice
Title: Listening is essential
Rating: 5 out of 5
Visited: August 2023
This GP, after listening, gave me medication that resolved the issue which I am very appreciative of. Had I not had this consultation and a resolve  we could have had a different and unnecessary conclusion.
GP surgery review: dr-km-alkaisy-practice
Title: Very good
Rating: 4 out of 5
Visited: August 2023
Very satisfactory visit. Doctor very knowledgeable and pleasant. Appointment for 10am seen at 1015am.
Not a problem. 
Kind regards.
GP surgery review: dr-km-alkaisy-practice
Title: Good
Rating: 4 out of 5
Visited: August 2023
Very friendly service and not waiting long to be seen doctor or nurse be called in to see how you got to see in
GP surgery review: dr-km-alkaisy-practice
Title: Great practise
Rating: 5 out of 5
Visited: July 2023
A very good experience, friendly, dealt with my problem straight away. Im more than happy with the service.
GP surgery review: dr-km-alkaisy-practice
Title: The best ever practice
Rating: 5 out of 5
Visited: July 2023
I'm very happy to have this practice as my GP. The best ever.
 The professional who saw me on the 28/07/2023, is one of the most experienced professional anyone could wish to see." One in a million
GP surgery review: dr-km-alkaisy-practice
Title: Very impressed
Rating: 5 out of 5
Visited: July 2023
Phoned on a Monday, got a face to face appt on Wednesday. Doctor sent me for an X-ray at local clinic that morning. There was no waiting and seen straight away. Doctor phone with results that afternoon , so much better than going to A&E, saving a place for real emergencies.
GP surgery review: dr-km-alkaisy-practice
Title: Great Dr, Great GP Surgery
Rating: 5 out of 5
Visited: July 2023
The reception staff are incredibly friendly, and the doctor's service is excellent, with a swift response in ordering blood tests, referrals, and other necessary procedures. My family and I have been attending this clinic for years, and we've never encountered any issues. Highly recommended!
GP surgery review: dr-km-alkaisy-practice
Title: Getting better after covid
Rating: 4 out of 5
Visited: July 2023
You can now see your Doctor which is good, they took to long getting back to normal after covid, nearly 4 years which was a joke there was no need for it they could of had a free standing plastic screen between them and the patient everyone else had to work through it retail bin men etc  , so my opinion they took far to long getting back to normal, how can a doctor see what is wrong with you through a phone call they get paid for service which was not happening, but its getting thete now which is good
GP surgery review: dr-km-alkaisy-practice
Title: Best gp surgery
Rating: 5 out of 5
Visited: July 2023
I have been under this GP practice for 15 + years and have never had a bad experience they are courteous, helpful and polite I nearly always get an appt when needed and really can't fault them My Dr is thorough and efficient if referrals are needed they are done with speed and accuracy Best Gp I've ever had