janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: bermondsey-spa-medical-centre
Title: Abrupt Cold and Uncaring Call
Rating: 2 out of 5
Visited: January 2023
I had to complete an EConsult to get a call from a GP. I had fallen over on my knee onto concrete and hurt it pretty bad. I could not get an appointment over the phone. After had completed form which is lengthy, I thought a GP would phone me on a certain day. When the person rang it wasnt a GP it was a higher Practice Nurse instead. She was very blunt, rude and had no compassion. I requested an Xray on my knee of which she was reluctant to offer. She asked why I wanted the Xray. I replied, well to see if I had done any further damage to my knee. I was not examined or seen by a GP or nurse and wasnt asked to come in to be checked over after my fall. But she gave me the form in the end for an xray. She asked me, my name bluntly, when she called and kept trying to put off giving me an xray. She didnt even ask how I fell or how I was feeling or what the circumstances were.
GP surgery review: bermondsey-spa-medical-centre
Title: Cant get a GP appointment
Rating: 1 out of 5
Visited: January 2023
I had a health check and was told I need to have a 24hr monitor,  as have hypertension and told by a doctor that I should make an appointment to see my GP for results. To see whether also my meds would have to be increased or decreased.  Then I returned the equipment to the nurse. When I tried to make another appointment to see a GP,, I was told, there are none available, even when I requested one for a months time? Still they would not give me a GP appointment. I kept being told that their in house pharmacist can deal with it all. So have a phone appointment with their pharmacist next week. But can a pharmacist change the dose of meds? Decide whether I need to continue on them or not? Make a dose higher or lower if needed?. Hypertension is a serious illness and seems to be treated as a pass off like many other things. Years ago it was easy to see a doctor, now seems impossible.  The service is now very disappointing and there is a big decline in consideration and care of patient and nothing is ever followed through..
GP surgery review: bermondsey-spa-medical-centre
Title: Appalling
Rating: 1 out of 5
Visited: December 2022
Impossible to get a face to face appointment for months.Impossible to get a telephone appointment over the phone so fill out online form and get a text message saying a doctor will contact by phone by such and such a date.No doctor ever calls.They just ignore you and couldnt care less about their patients.There cant be many worse doctors surgerys in the country.
GP surgery review: bermondsey-spa-medical-centre
Title: Don't bother registering here
Rating: 1 out of 5
Visited: December 2022
I am completely shocked by how ill equipped this clinic is to deal with its patient load. Not sure if it's a NHS funding issue or terrible management but something isn't working. For the third time in 2 weeks I can't even get into the 8am phone queue to try book an emergency appointment today. Despite calling every 5-30 seconds for 15 mins, all I get is the busy tone. When I raised this with the receptionist last week I was told they have no idea why that's happening, rather than they'll look into it.

When you do finally get onto a receptionist, you get to learn the earliest appointment is in 6 weeks and you don't get any time allocation, you just have to keep a whole day free for a doctor's call. Great for those with full time work. Furthermore, I was advised you can only discuss one health issue with your doctor per appointment, which would make sense if you can get appointments easily but borders on absurd given you have to wait 6 weeks and they'll only book one appointment at a time. As someone with multiple chronic health problems that require active management to avoid long stints of work/hospital admissions, it is a complete failure of patient care.

Finally, when you go into the clinic the receptionists leave you waiting for at least 5 minutes without ever acknowledging your presence. It looks like they're quite busy but would be nice for someone to say they'll be with you when they can, especially when you're waiting as they talk amongst themselves.

Honestly I would keep looking for another health clinic rather than registering here. When I initially saw reviews I thought "I'll be proactive, how bad can it be". Well the answer is, pretty bad!!
GP surgery review: blackfriars-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2023
Had great experience.
Very easy to get appointment.
consultation was excellent, as doctor was very attentive and good listener.
V cooprative admin staff and v tidy practice
GP surgery review: blackfriars-medical-practice
Title: Fantastic Practice
Rating: 5 out of 5
Visited: September 2023
I’ve been so impressed with Blackfriars Medical Practice. My daughter moved to London at age 16 and had to move GP surgery. I was very reluctant about this at first but to be honest Blackfriars have been simply amazing. The care, support and enthusiasm to help has been incredible.

Every time I have rung the surgery I have had nothing but cheerful and helpful advice. Reception staff are always super helpful and go the extra mile to support my daughter with appointments etc.

Every GP my daughter has seen have also gone the extra mile and always been kind & respectful, even getting second opinions to check. A real team effort!

So, a huge thank you & well done for running such a great practice. I talk regularly about how great you are to my work colleagues - if only all GP surgeries could be like Blackfriars!
GP surgery review: blackfriars-medical-practice
Title: The issues are ongoing
Rating: 1 out of 5
Visited: March 2023
The receptionist is unprofessional and patronising. 

Joined the GP a few years ago as I moved into the area, and it looks like they receptionist are just there to keep people away for GPs. Every encounter I had whit this GP was dreadful and a waste of time. Below are 3 examples:

I had some blood test done to eliminate some possible underlying factors for the actual reason I came to the GP in the first place. When I called back to arrange a follow up appointment I was told by a receptionist "they are fine" and she hung up. I had to call back 2 more times to finally get a follow up appointment. (The issue is still undiagnosed)

During the vaccine rollout I called I received contradicting information about the availability from different staff at reception.

And I am currently suffering from a re-occurring outer Ear infection I would like to see a doctor but again the gate keepers at reception make it impossible to see someone without first going through the humiliating experience dealing with reception. Yesterday I called to get an appointment to see what if they can look at it as it is reoccurring. I was told the don’t do appointments and I need to call at 8am. I just did that I was told that I need to call at 1:30 or make and appointment.

(Funny that I read below in the review how other patients are only offered appointments in the future)

This is the last straw I will leaving this GP practice.
GP surgery review: blackfriars-medical-practice
Title: Helpful
Rating: 5 out of 5
Visited: March 2023
My mother had to be registered at short notice. The staff were helpful and got her registered and seen swiftly. Thank you to everyone at Blackfriars Medical Practice.
GP surgery review: blackfriars-medical-practice
Title: No compassion
Rating: 1 out of 5
Visited: January 2023
Said my daughter was ill she said next available appointment was 3 weeks.. Told nothing she can too & to complain if i want & dont i know theres a doctors strike atm.
GP surgery review: blackfriars-medical-practice
Title: Rude receptionist
Rating: 4 out of 5
Visited: January 2023
Doctor I saw always caring and listening,am a patient since 2008 never had any issue so fare but lately  I had an issue with receptionist who doesn’t seems that she cares in doing her job properly as she didn’t had an answer for my query!! Not even  get advice or ask her supervisor. I also find her rude the way she talked to me
GP surgery review: blackfriars-medical-practice
Title: The best
Rating: 5 out of 5
Visited: November 2022
The doctor and nurse asked concrete questions and sorted out my problems but importantly put me at ease.
My old doctor is gone but they are also fantastic 
Got face to face appointment easily when at my grandson’s practice so difficult to see a doctor 
Keep it up, you are the best
GP surgery review: blackfriars-medical-practice
Title: Excellent staff and doctors
Rating: 5 out of 5
Visited: October 2022
Treated me with care and support and respect, I was so relaxed with the doctor he was very good and easy to talk to in which I struggle with. And the phone call back after as well.
GP surgery review: blackfriars-medical-practice
Title: Great doctors. Terrible receptionist!
Rating: 3 out of 5
Visited: August 2022
I rang up for 2 appointments to see a doctor and a nurse for 2 different reasons. I have done this several times in the past with no issues. The receptionist who sounded young was rude, abrupt and shoo'd me off the phone. She barely let me speak, and didn't bother to ask me when I wanted the appointment for. She just asked it was for the same day and said I had to ring back later. When I managed to get a word in, I told her it wasn't an emergency and I would prefer an appointment the following week or the week after. She offered me 1 appointment which was unsuitable for me. I asked if there was one for later in the day, and she said she'd find one and ring me back. 
As for the appoinent with the nurse, she was absolutely clueless and claimed the surgery didn't provide that service despite me using it in the past several tes. She didn't seem at all interested in helping and was doing her absolute best to get me off the phone as quickly as possible. I have never had any issues with the other receptionists, but this one in particular was abrupt, unhelpful and uninterested in doing her job at all.
GP surgery review: blackfriars-medical-practice
Title: Slow, horrible service
Rating: 1 out of 5
Visited: July 2022
This practice is the absolute worst omg. You call them, they keep you on hold for the longest time and when you finally get to speak to someone, there’s never a solution. They refer you to an online booking system (which doesn’t work fine by the way) even if it is an emergency and you live 1 minute away from the practice!!! What if I died before the so-called appointment time? When I could’ve seen a doctor that’s one minute away?? I absolutely would not recommend them, even to my worst enemy. Horrible service altogether. Thank you.
GP surgery review: falmouth-road-group-practice
Title: Poor practice
Rating: 1 out of 5
Visited: January 2024
I have an ongoing fit note. My fit note run out on the eighth went to the surgery last week Thursday told them I need a fit note they asked me if it was ongoing replied. Yes they gave me a form filled in the form handed it in Monday this week on the form it said it should take 48 hours for someone to get back to me it’s been four days now no one got back to me had to chase it up. Myself went to the surgery they saying now I should make an appointment. If they would’ve told me this four days ago, I could’ve made myself an appointment. Very bad communication If I would’ve sat at home, waiting for them to get back to me, it would’ve never happened as no one got back to me to tell me that I need to make an appointment. I had to go myself to chase it up.
GP surgery review: falmouth-road-group-practice
Title: Top Tier Surgery  - hugely grateful
Rating: 5 out of 5
Visited: August 2023
I had just transferred to this practice from my old borough & needed important medication but a “shared care agreement” process (something like that) needed to first be sorted. The lady from the surgery contacted my previous doctor and set the process in motion within hours. And was able to get me 1 month of my medication so that I don’t suffer while waiting.

I cannot begin to express how immensely grateful I am. I had to take the afternoon off work today because I was struggling without my medication , and to be able to be resolved so quickly (I was anticipating a very difficult week ahead), is just amazing.
Thank you thank you thank you for the care, the professionalism, professional way you explained the process and the potential outcomes and factors affecting them to me - I was able to have realistic expectations (which were then beyond exceeded) ; also thank you for getting back to me as soon as things were sorted (literally the same day).

Your efforts have made a big difference to me, more than you’d know
GP surgery review: falmouth-road-group-practice
Title: Very poor service
Rating: 1 out of 5
Visited: July 2023
1) The surgery requires everyone to use the doctor iq app for online consultations. They don't provide a way to make an appointment through the app. When you try to call and make an appointment, they ask you to first do the online consultation.

2) The online consultation is essentially filling up a big form on a very badly designed mobile app. The app keeps crashing, it deletes data, and doesn't provide a simple way to request for an appointment or treatment.

3) The staff keep marking online consultations as 'processed' despite no outcomes: no further appointment, no medication. In order to follow up you've to start all over again with another online consultation

4) The staff do not try very much to contact you. They gave me one missed call when I was working and then provided no further means to followup. Now I'm having to fill up another online consultation again, and hope they care enough to help me, rather than simply ignoring my request.
GP surgery review: falmouth-road-group-practice
Title: Great practice
Rating: 4 out of 5
Visited: June 2023
I've been with this practice for years and sometimes there are failings as it is always the case, however, the practice has bounced back strongly from the pandemic mayhem. It is now organised, the reception staff are amazing and have endless reserves of patience, all my appointments are on time like never before and medical staff are just so helpful, efficient and a joy to come to.
Thank you so much, Everyone! It's great to have a service that one can rely on
GP surgery review: falmouth-road-group-practice
Title: Very poor service
Rating: 1 out of 5
Visited: May 2023
Absolutely disgusted the service my mum received today!
She has been going to this doctors for 58 years and was treated appallingly!
She phoned in advance to see if it was possible to have a form signed and who ever was on the phone said "yes! No appointment needed"
We arrived spoke to a receptionist and she said I need to ask my manager.
She walked off with the letter showed her manager come back and said 'sorry she said no. You need to sign it infront of us" showed bank card as proof off signature. The receptionist went back again to the manager , she said no. This happened back an forth a number of times. The "manager" did not even have the decency to come out herself and speak to us but getting the receptionist to her dirty work for her!
Very poor leadership!!!
GP surgery review: falmouth-road-group-practice
Title: Too busy
Rating: 3 out of 5
Visited: April 2023
Overall, I am satisfied about the surgery. 
I found difficult to be seen or just been advised recently. This morning at 9.15am I tried to use the app to have advices and it is already closed because they have already reached their daily maximum capacity. At 9.20am!!! Not acceptable in my personale opinion.
GP surgery review: falmouth-road-group-practice
Title: God awful reception staff
Rating: 1 out of 5
Visited: March 2023
Someone needs to serriously sort out the reception staff. Being new to London, I signed up to the practice closest to me and I cannot express how unhelpful, rude and unknowledgeable the staff on reception are. Tried calling multiple times and the only reply you get is “you have to call back at 8 am in the morning”. Literally that is the only thing they know how to say it seems despite not wanting to book an appointment. Ridiculous!
GP surgery review: falmouth-road-group-practice
Title: If possible avoid registering at this practice
Rating: 1 out of 5
Visited: March 2023
Never able to get an appointment, staff including clinical members, are down right rude, and when you can get an appointment, they are often cancelled and impossible to re-book! After weeks of trying to book a smear test, I finally got an appointment, only for it to be cancelled!! Awful GP practice - would not recommend to anyone!
GP surgery review: falmouth-road-group-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: March 2023
I am 9 months pregnant. In the last 3 months I have been in touch with the GP to order medications that have been prescribed to me by the doctor at the hospital. All the three times, 1) it took ages for have them taking the request (first you have to fo through the app, then you have to call, then they ask you to send an email!) 2) all the three times he medication was sent to the pharmacy and no one cared to let me know - even if they say "we will email you/call you".  This last time hasvebeen 2 weeks I was waiting for something I needed, and they simply didn't care. I had to chase them up and they just said "uh, is at the pharmacy already". 

This is not wat a GP surgery should be like, and I believe someone should go and check on them, because is not ok to treat people like this.
GP surgery review: falmouth-road-group-practice
Title: Quick and easy
Rating: 5 out of 5
Visited: March 2023
Just had my first contact with the clinic - I only needed a routine monitoring blood test updated so a phone consult was all I was after. The reception were friendly and the doctor called back within 30min - all sorted a few minutes later. I had been apprehensive about my first contact with the NHS in general given what you hear in the news, but so far so good!
GP surgery review: nexus-health-group
Title: Lovely Manager
Rating: 5 out of 5
Visited: December 2023
I was in desperate need of help with a referral appointment that had been cancelled by Guys hospital so I contacted the princess st clinic. The manager there (I’m told I can’t mention names) was so quick to get back to me and so kind with how she dealt with it. She got me back into the system in minutes and my referral appointment was reinstated. I’m very grateful for the quick action and empathy I was shown.
GP surgery review: nexus-health-group
Title: Poor service
Rating: 1 out of 5
Visited: November 2023
They took a long time to respond to my e-consult (multiple days after their target response time), were very late to their phone call slot, and rushed through the phone call. The doctor on the phone didn't introduce herself, blamed my issue on the last medical condition I had (treated and clearly unrelated), but said reception would get in touch to organise blood tests. Reception did not get in touch to organise blood tests.

Meanwhile I was missing work, barely able to get out of bed on some days and my hair was literally falling out. I have moved GP surgeries and would recommend no one deals with this practice.

Another enquiry I made was about getting a medical certificate for work. I had to phone their central reception. The operator was unhelpful and rude, palming me off onto the reception at the surgery and telling me I'd have to walk in to enquire. I just went elsewhere.
GP surgery review: nexus-health-group
Title: You're never seen
Rating: 1 out of 5
Visited: August 2023
I know NHS has problems but this GP is just the worse, there is no way you get an appointment. I've been trying for weeks. You finally get through on the phone to be told there's no available appointments. Sometimes receptionists ask you reasons for call, you have to tell them private and uncomfortable things cose you think they may help. Wrong. They will just tell you to call back or book an appointment in e-consult. 

You then spent time doing that, and the online service tells you they can't help, you need to be seen by a doctor, and to please contact your GP. 
A complete joke and a careless system with your health. 

There's no way you are seen, not even on the phone, by this GP
GP surgery review: nexus-health-group
Title: Efficient and High Quality Care
Rating: 5 out of 5
Visited: June 2023
I have found that using the eConsult service I consistently get an appointment within days, even during busy periods. These appointments have always resulted in satisfactory outcomes and the doctors have been consistently helpful and high-quality. My wife and son also use the practice and have almost always found that it has delivered good outcomes.
GP surgery review: nexus-health-group
Title: Disappointing
Rating: 3 out of 5
Visited: March 2023
I received a copy of e mail sent by St Thomas hospital on 16 March to practice. It detailed prescription I needed to make up for vitamin deficiency which is stopping me having infusion for treatment of osteoporosis. I rang on 12 April to be told by disagreeable reception that Dr hadn't dealt with it. She was sending him a message. I have just had to tell hospital that I can not yet have much needed treatment for another cpl of months. I am very disappointed by surgery failure to deal with this and attitude of brusque receptionist.
GP surgery review: nexus-health-group
Title: Unhelpful front desk
Rating: 1 out of 5
Visited: January 2023
2 weeks of urine samples.. lost.. blood samples lost.. no sympathy from staff who answered.. told to make a complaint if I want.
GP surgery review: nexus-health-group
Title: Been diagnosed  wrong more than a few occasions
Rating: 1 out of 5
Visited: June 2022
In the past I was told by a GP I had rabbies..  after weeks of medication and medicating my whole family along side washing ever fibre in my home and destroying a very expensive rug.. and still no cure, so went back to the GP and was told by another GP that I had eczema!

Again a week ago I went in with belly aches and a protruding belly, was told by the GP it will settle and was sent away! Only for the pains to continue, went to A&E on the advice of a nurse at work, I was told by the doctor at A&E that I needed movical to help movement with my stool as the painkillers could of caused this a blockage. 

You can never get an appointment or a telephone consultation as they are always fully booked. To speak to reception is a minimum 1 hour wait. 

This surgery was the best before.. now its absolutely awful, no regards for their patience health or mental wellbeing. 

If you love yourself or your family avoid like the plague as they will not help you.
GP surgery review: nexus-health-group
Title: Good doctors, appalling appointment system
Rating: 2 out of 5
Visited: May 2022
I’ve been registered here for 16 years and whilst the doctors remain consistently good, the admin, appointment system and overall
quality of service have deteriorated significantly since it was taken over by a private US company. 

It takes up to an hour to get through for an appointment. You cannot get a face to face appointment without a triage call. This is more efficient but the delay means that by the time you get a call, if you do need a face to face appointment, all the ones for that day or next day have gone. I’ve just been told that my son needs an appointment but the only way we can be seen in the next 48 is by attending another surgery in the chain - a one hour round trip - when our own surgery is a short walk away. This is unacceptable, particularly for elderly or disabled patients.