janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: giffard-drive-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
I have been a patient with giffard drive for 30 years, and consider myself lucky to be a patient there. Even during covid times they were available, where lots of practises weren't. There has been a change of doctors over the past few years  and I have had cause to see a few of them, and without exception they have always been thorough and reassuring. can always get a face to face appointment if need be.
GP surgery review: giffard-drive-surgery
Title: Disappointing surgery
Rating: 2 out of 5
Visited: May 2023
Did an e consult at 8am. GD replied to tell me someone would be in touch the following day by 6.30. At 5.30 I rang. I was number 1 in the queue. Waiting 18 minutes before answering.  Why so long?. I was about to drive there when they picked up. Apparently no one has been in touch because they are so busy. I assumed that's why e consults were put into place. Been informed thar someone will be in touch tomorrow morning. Really isn't good enough. I've heard of other surgeries that are running like pre covid. Appts the same day etc. If your seriously thinking about becoming a patient here then I would like again. I must be the unlucky one as I've had nothing but negative experiences here.
GP surgery review: giffard-drive-surgery
Title: Disappointing
Rating: 2 out of 5
Visited: March 2023
GD arranged for me to see doctor at another surgery on a Saturday.  They said need chest x ray. Was to call GD on Thursday and that would have been arranged. It wasn't. Told me to call again Monday. I did. Still not been arranged. Simple chest x ray. GD have told ne to call back in 48 hours by which time it will be 11 days later. Let's hope its nothing serious. Sadly not the first complaint I've made about this surgery.
GP surgery review: giffard-drive-surgery
Title: An excellent practice that have really helped
Rating: 5 out of 5
Visited: February 2023
From my years in the military I’m bust up my GP does make me out to be full of s**t when approach him and we have an level of understanding.
GP surgery review: giffard-drive-surgery
Title: Healthcare excellence
Rating: 5 out of 5
Visited: December 2022
6 weeks after a fall, the pain in neck & shoulders unbearable + despite best efforts, increasing. Dr's gave me an amazing acupressure session and guidance on how to do it myself. Calmed and equipped to heal myself now, without fear of further damage. Thank you so much.
GP surgery review: giffard-drive-surgery
Title: No problem getting an appointment
Rating: 5 out of 5
Visited: October 2022
I have no problem getting an appointment when I call the surgery, even if I have to wait a couple of weeks for a face to face appointment
GP surgery review: giffard-drive-surgery
Title: Now back to being a great practice
Rating: 5 out of 5
Visited: September 2022
I know during covid it was difficult to have many face to face appointments but for the older generation a reassurance from the doctor means a lot and taking a picture not always that easy. So very pleased to now be able to see my doctor face to face.
GP surgery review: giffard-drive-surgery
Title: Great doctors, failing system
Rating: 3 out of 5
Visited: June 2022
The doctors at Giffard Drive Surgery (GDS) are excellent. It is the new system which is broken.
It appears that GDS now has a Business Manager as well as an Operations Manager. The job of a business manager is to improve the profitability of the practice.
A complaint about the Operation of the practice was answered by the Business Manager. Why?
The Business Manager said that 3 weeks to even speak to a doctor is normal across any GP practice for Routine appointments. It may be normal but it is far, far worse than pre-Covid when I was able to make an appointment to see a doctor the same or next day - never having to wait more than a week.
I believe that a doctor can not make a proper assessment without seeing a patient. For example, a patient may not mention something - like yellowing of the skin - which would be obvious in a face-to-face session.
There is no explanation of how the new system is better. Indeed it seems obvious that adding an extra level is bound to cause delays.
2 nurses at FPH A&E have told me that delays at A&E are due to patients going there as they are unable to see their GP - as well as the new computer system.
My understanding is that GDS holds patient data electronically. If this is true then the data should be transferred electronically, not by an A&E nurse. About the simplest program in the world is to copy fields from one system to another. If held manually then data entry clerks (typists) should be used, not medical staff.
A few weeks ago I asked in surgery to speak to the Practice Manager. I was told that it was not possible. Why?
The impression is given that the doctors are working from home most of the time. If that is not true then can someone explain why a once excellent patient care service has deteriorated so much?
A request for a new prescription medicine should not take over a week before it is looked at by a doctor - especially for strong pain killers when recommended by A&E. Leaving a patient in pain for an extended period needlessly is not good medical practice.
GP surgery review: jenner-house-surgery
Title: Terrible service
Rating: 1 out of 5
Visited: June 2023
Even though I have no issues with the doctors and medical professionals at the surgery, getting to see a doctor is like climbing a mountain. It makes the whole purpose of the surgery irrelevant. There is no such thing as preventive or proactive health management - no regular tests. I haven't had my routine blood test for years even after having elevated cholesterol levels. yet, i have to struggle to get the tests done and still cant talk to a doctor - not even on the phone or via email. i'm trying to move to another surgery at the earliest opportunity.
GP surgery review: jenner-house-surgery
Title: So Helpful
Rating: 5 out of 5
Visited: February 2023
I would like to thank everyone for being so kind with the recent passing of my husband. The GP I saw was very understanding and helpful. The reception staff were extremely helpful as well, and everyone has been so nice at losing the love of my life. Thank you Jenner House. Because of your help I am feeling so much better.
GP surgery review: jenner-house-surgery
Title: Extremely unsatisfactory
Rating: 1 out of 5
Visited: December 2022
Getting appointment here or even communicating with a GP over phone or text is like climbing a million mountain and takes hours of someone's working time for probably a 2 min consultation. The online service offering is also completely unsatisfactory as you can only do meaningful stuff during 8.30am or 1.30pm. Service experience is extremely poor as well
GP surgery review: jenner-house-surgery
Title: Most frustrating practice ever.
Rating: 1 out of 5
Visited: August 2022
Been trying to get an appointment at this practice for the last few weeks. They only take appointments on the day and won't do pre-booked appointments, which I think is bad practice. I get told that if I call on a certain day that they will help me get booked in but I get the same advice each time I call so I'm going round in circles. I don't feel as though my health is being looked after at this practice and e-consult will only get you a phone call with a doctor and not in to actually see them, which sometimes you just need to show things. I'm so disheartened and disappointed that this is considered a good way to treat people.
GP surgery review: jenner-house-surgery
Title: Worst Practice Ever
Rating: 1 out of 5
Visited: April 2022
After multiple attempts, unable to get appointments even though Doctors request you visit
Always being referred to E Consult, being on Hold for an hour to get appointment then to be told no appointments available , ring back this afternoon , in afternoon, apparently 7th in queue from phone line being opened to be told again no appointments, and always receptionists with attitude and unhelpful
GP surgery review: jenner-house-surgery
Title: Atrocious “service”
Rating: 1 out of 5
Visited: March 2022
Hideous experience for each encounter.  30-45 minute waiting times to get through on the phone generally to staff with a bad attitude, who are unhelpful at best.  Zero understanding for patients frustration at not being able to see doctors.  Overall, a most shocking and vile two years of being registered with this surgery.
GP surgery review: mayfield-medical-centre
Title: Mountain to climb before you get an appointment
Rating: 1 out of 5
Visited: November 2023
I registered at this surgery about 3 months ago in the hope of getting easier appointments and also hoping that this surgery has online appointment functionality. Since the last 3 months, I have tried several times and not managed to get an appointment. There is no online appointment facility and a standard response every time I have called for appointment is - "try calling tomorrow". It has not helped for the last 3 months. Would never recommend this to anyone.
GP surgery review: mayfield-medical-centre
Title: Brilliant Practice
Rating: 5 out of 5
Visited: June 2023
I’ve been at this practice for 14 years and have been well looked after. The Doctors and Nurses I have seen over the years are so helpful, empathetic and take the time to explain where possible diagnoses and plans of action. The admin staff are very polite and very helpful. All in all, big thumbs up and thank you to all the staff, particularly as the last few years have been so difficult.
GP surgery review: north-camp-surgery
Title: Travel vaccination rip off
Rating: 1 out of 5
Visited: August 2023
Very unhappy with being told we needed Hep C for our cruise holiday when we’ve subsequently been told we don’t.

1. Told £25 pp only to find out it’s £25 pp per dose x3 or 4 doses dependent on type (this is a relatively good price compared with other places but not when you don’t need the jab in the first place!!)

2. When trying to pay for said first dose, told they only accept cash! Didn’t know any vaccinations were going to cost us in the first place so hadn’t taken money with us and even so, we thought post covid that everywhere had to take card?! Nope, they insist on cash only. So it means having to take even more time off work to make yet another journey back and forth once we’ve been to a cash point!m within the hours that they’re open!

3. When no appointments were available at the surgery for the recommended 2nd dose, we rang around elsewhere only to be told by several different organisations that we didn’t actually need this vaccination in the first place!

So overall feeling cheated and extremely disappointed
GP surgery review: north-camp-surgery
Title: Great surgery
Rating: 5 out of 5
Visited: March 2023
From reception team to the Doctors I’ve found them to be extremely polite and helpful. Quickly seen and any issues have always been quickly sorted.
GP surgery review: north-camp-surgery
Title: Rude and unhelpful receptionist
Rating: 1 out of 5
Visited: October 2022
Went to register as a new patient and the receptionist there was quite rude and unhelpful while chewing a gum or eating ,very unprofessional. No apology of how the previous receptionist never provided full details on how to register and instead was patronising. I wonder how they treat their other patients ,has completely turned me against joining . If this is the first impression they offer and them being the first point of contact at the surgery . I would not want to receive any of their services with the way they speak/treat their patients.
GP surgery review: north-camp-surgery
Title: Rude receptionist
Rating: 2 out of 5
Visited: August 2022
I went to register and receptionist couldn't even say hello. I nearly walked out as this already sets a tone of the surgery. Not very welcoming. Disappointed!
GP surgery review: north-camp-surgery
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
Never had a problem getting an appointment for myself and young family when needed. Currently staying with family in London and made me appreciate my own gp surgery. Been registered for 7 years and have honestly never had a problem with the service they provide. All the staff are friendly and knowledgeable.
GP surgery review: voyager-family-health
Title: Exceptional service
Rating: 5 out of 5
Visited: January 2024
I can’t give the practice enough credit, nothing is ever too much and the reception staff are polite friendly and so very helpful. Thank you all for providing a wonderful service and happy new year to all At voyager family health
GP surgery review: voyager-family-health
Title: Amazing Doctor
Rating: 5 out of 5
Visited: January 2024
After my visit today, the Doctor who I saw was absolutely outstanding, she listened to my problems and treated me with total consideration and empathy. I have never had this level of service in all my years. Rated 10/10
GP surgery review: voyager-family-health
Title: Offering great support going the extra mile
Rating: 5 out of 5
Visited: November 2023
I am caring for an elderly relative and the surgery is very supportive and professional helping make is this a difficult situation easier showing great care and professionalism prompt response to requests and clear communications. Recently the staff have met and exceeded my expectations on every contact Thank you so much.
GP surgery review: voyager-family-health
Title: Great service from Voyager
Rating: 5 out of 5
Visited: October 2023
Thank you for a wonderful service. I've had phone calls with a doctor and pharmacist, blood tests, and your staff have rung me to discuss results and book follow ups. Throughout, I've been treated with courtesy and professionalism. You answer the phone quickly, and your online presence, including the ability to book some appointments, is really helpful.

Thank you all, both medical professionals and support staff.
GP surgery review: voyager-family-health
Title: Good practice and able to get appointment quickly
Rating: 4 out of 5
Visited: October 2023
Pleased to get appointment quickly and very pleased with doctor and time he took with appointment. Appointment was on time and efficient reception.
GP surgery review: voyager-family-health
Title: Help and courtesy give this last 10 days
Rating: 5 out of 5
Visited: September 2023
Absolute concern shewn towards me during my health worries this last 10 days by all staff. Fortunately for me, all has ended well but the way I have been dealt with is a credit to our surgery.
GP surgery review: voyager-family-health
Title: Excellent Womens Health from nurse
Rating: 5 out of 5
Visited: July 2023
The nurse was amazing, she listened to my menopause journey during my smear test appointment and offered to arrange blood test and gave advice.
Provided an alternative strategy to what was on my notes to improve comfort during my smear test and it worked .
Thank you for this brilliant service
GP surgery review: voyager-family-health
Title: One of the best
Rating: 5 out of 5
Visited: June 2023
From June 2023 life changed my wife had bit of breakdown and left her very confused 
However this practice has been more than perfect in dealing with this including full medical checks , this also affected myself and it has been no trouble with them helping me out from a very difficult period of time could not ask for anymore from all the staff who have helped
I challenge anyone to find a better practice
GP surgery review: voyager-family-health
Title: eConsultation is never available
Rating: 3 out of 5
Visited: March 2023
This is the first GP practice that never seems to have availability to write an eConsultation past 8:30am. It apparently opens at 8am and then by the time it hits 8:30am it switches off and then you have to try again the next day. Usually GP practices would keep this open at least for the morning and manage expectations by saying a GP will come back to them within 2 days. It's not ideal when you have a busy schedule to always be waiting at 8am for a chance to make it through to write one. This could definitely be managed better.
GP surgery review: voyager-family-health
Title: A brilliant service!
Rating: 5 out of 5
Visited: March 2023
During the past few months I have needed to use Voyager's services quite a lot.
They have always been so incredibly helpful and have attended to absolutely everything really quickly and efficiently. Considering all the strain that the NHS continues to be under, I am so grateful that I have such an amazing service to rely upon.
Their customer care is truly excellent. Thanks you very much!
GP surgery review: downing-street-group-practice
Title: NHS practice at its best
Rating: 5 out of 5
Visited: January 2024
This is the second time that I have had to leave a review as amazingly enough my first succinct description of the excellent service that I received wasn't enough for the NHS. So here it is again padded out, see if you can spot the bit that is to the point, the only bit that you need to make a note of.
I would recommend Downing Street Group practice because the service was very good it started with an effective Econsult, followed up promptly, the advice was spot on, and the review a month later, was thorough. Efficient, professional and effective is how I would describe them.
What I wanted to say was "Econsult effective, follow up prompt, advice spot on, review a month later, thorough. Efficient, professional and effective."
I hope this fairs better as I would like to leave a review this time.
GP surgery review: downing-street-group-practice
Title: Mixed feelings
Rating: 4 out of 5
Visited: August 2023
I regret having to leave a negative review, we have been registered with the practice for nearly 30 years and have received excellent care during that time with mostly reasonable delays for appointments.
Now however the situation is dire, although I accept that there is a process for urgent consultations.
My situation is that having seen a cardiologist after waiting ten months during which time my appointment has been cancelled twice (not the fault of the practice) I have to be precribed a medication from my GP to help prevent my condition becoming worse and preventing the condition worsning to the point that the eventual treatment is no longer effective.
Therefore it is frustrating to say the least that I can't get an appointment, face to face or telephone for many weeks, I can't even book an appointment ahead without having to phone again. The NHS app offers appointments on line, but this appears only for flu jabs etc. I accept that doctors have been extreemly busy following the Covid pandemic, and I have wish to jump the queue, but surely this situation should not exist. Is there not scope to engage more GP's to lighten the load? I sincerely hope that the situation will improve. I would add that each time I have tried to phone recently the message that 'our phone line is extreemly busy' has resulted in the phone being answered immediately, I suspect that this is a ruse to get people to use the E Consult service.
GP surgery review: downing-street-group-practice
Title: No available appointments
Rating: 3 out of 5
Visited: August 2023
Tried on 9th August to get an appointment.Nothing available until 8th September! Away from 4th -11th September so no good. Receptionist unable to book after 8th as system doesn’t allow it. Waiting room had 1 person there so assume all doctors on a long holiday.
GP surgery review: downing-street-group-practice
Title: Very disappointed
Rating: 1 out of 5
Visited: June 2023
I called the Downing Street surgery on 28.06.23 asking for a phone consultation with a doctor. I have kidney stones and am in pain. The receptionist asked me a lot of questions and informed me that a doctor will call me by 6 p.m, the same day. However, if I do not receive a call to phone the surgery again the next day.
I got a call from the practice (not a doctor, reception person) informing me that the doctor would like to see me regarding another matter on 12.07.23, no mention of my earlier call - I am in pain with my kidney stone, the paracetamol I am taking is not helping with the pain!
Call the surgery again on 29.06.23 to again be informed that a doctor will call me by 6 p.m, the same day, if I do not hear from anyone, I should call the surgery again (for a third time) the next day. I have not heard from anyone - is anyone surprised that A&E is full of people who should get help from the GP?
GP surgery review: downing-street-group-practice
Title: Room for improvement
Rating: 2 out of 5
Visited: June 2023
After trying to extend a sickness note post operation, I was told phone again the day before my existing note expired. I therefore informed my employer that I would be able to provide an extension to the note without a problem.

When I tried to extend the sick note I was told instead I had to email / econsult this request. I completed the econsult within an hour and was subsequently informed that it would not be completed in the timeframe!

Such a shame  everyone I spoke to gave contrasting information and there does not seem to be a clear way to get anything done!
GP surgery review: downing-street-group-practice
Title: Really good surgery.
Rating: 5 out of 5
Visited: March 2023
Recently joined the surgery and so far they've been excellent. Really prompt at replying to e-consult. Have made me appointments when needed and are fast at actioning prescriptions. I also like that they allocate you a specific GP so overtime they can get to know you and your medical history. This is extremely helpful to people like us who have extensive medical history. Thank you Downing Street surgery!
GP surgery review: downing-street-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
I requested an appointment using the E-Consult portal to have a skin lesion checked out. I was offered an appointment very quickly within a couple of days. The doctor who checked me out was welcoming and took time to deal with the issue and took a sample for testing. He spotted a separate issue which he treated there and then both were dressed and advice given. The whole visit was dealt with in a very professional manner from the receptionist to the doctor's examination. I am very grateful for the kind, considerate attention I received throughout and would commend the practice and the E-Consult system of appointment booking. Highly recommended.
GP surgery review: downing-street-group-practice
Title: A positive experience
Rating: 4 out of 5
Visited: January 2023
Yes, I’ve been a little frustrated with the surgery at times; the recorded telephone information, the website, waiting in the phone queue for the receptionist, completing an e-consult form etc, etc but feel compelled to submit a positive review as it’s easy focus on only the negative. 
My recent issue was dealt with professionally by the receptionist after which I was contacted again within a short space of time and  subsequently given an urgent appointment at the Farnham Centre for Health where I was seen quickly for what could have been, but fortunately doesn’t appear to be a serious health issue. Thank you.
GP surgery review: downing-street-group-practice
Title: Needs improvement
Rating: 1 out of 5
Visited: December 2022
After trying to book a routine appointment via NHS app, EMIS and an E consult to no avail,  I had to call the surgery. After an  interrogation by a medially unqualified staff member who told me they were 'triaging' my appointment request I was told I would be added to the end of a queue but no appointments were available until 2023 - today is 6th December! I have decided to leave this surgery. No one wants to have a medical problem or put pressure on the NHS but we are human and a little kindness and empathy from frontline admin staff would go a long way - sadly, this is not on offer at this surgery.