janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: swallowfield-medical-practice
Title: Solution for waiting times
Rating: 2 out of 5
Visited: September 2023
I get extremely anxious and stressed sitting in medical waiting rooms - crying kids, coughing, sneezing, noise, people moving around, constant state of alert waiting for my name to be called, worrying about getting back to my next meeting in time, heart going, mind tying itself in knots as there’s no outlet or distraction - often for well over 15 mins, sometimes 45. I get into my appointments a mess, sometimes crying - it’s horrible as I’m generally a ‘normal’ kinda person. That stress used to be put me off going to get medical advice or help… until now… I was offered a quiet space to wait, but better still, I was offered a buzzer and allowed to wait outdoors or in my car, and all the anxiety and stress evaporated and I had a great appointment (late, but it didn’t get to me). Great solution for anxiety-suffering people like me and I feel like I no longer need to avoid my doctor. Thanks Swallowfield.
GP surgery review: swallowfield-medical-practice
Title: Great practice and staff
Rating: 5 out of 5
Visited: August 2023
I have only been with Swallowfield Surgery for a short while but they have been amazing.  From reception staff to the doctors, they have all been friendly and professional but most of all I felt cared for, listened to and understood.  Whilst I appreciate the doctors have many patients to see i did not feel rushed in my appointment and I left feeling better and that I am in safe hands.  My thanks to everyone at the practice
GP surgery review: swallowfield-medical-practice
Title: Fantastic Practice
Rating: 5 out of 5
Visited: July 2023
I am so impressed with the care received from everyone I have had contact with at the Practice. At my previous doctors we had to queue along the outside of the building early in the morning to try to get an appointment, in all weather.   I therefore appreciate that, although the lines are busy first thing, on the rare occasion I have called later in the day for an urgent matter, I have been seen.  I feel the staff are dealing with challenging situations not of their making and, in my dealing with them, have found them to be professional and caring.  I feel safe and listened to and could not ask for more.  Thank you!
GP surgery review: swallowfield-medical-practice
Title: Two sides to this coin
Rating: 3 out of 5
Visited: June 2023
There is one great thing about Swallowfield Practice. The actual clinicians, from the senior doctors down to the healthcare assistants, are just wonderful. I've been using this practice for well over 20 years, and have never had a single negative experience dealing with a healthcare provider.
On the other hand, waiting times for appointments are a joke. Weeks and weeks for a scheduled appointment. The phones just ring and ring, and the reception staff can be unhelpful and intransigent.
A very mixed blessing. If you're seen by a doctor, you'll get wonderful treatment, but you might have died of old age before you get there.
GP surgery review: swallowfield-medical-practice
Title: Useless
Rating: 1 out of 5
Visited: May 2023
Phone just rings and rings. When they do decide to answer, front desk staff are extremely short and unhelpful. It feels like I’m being an irritation to them. I had to drag out any sort of helpful response. Really unfriendly and almost hostile in their approach. NHS service is a joke. There should be an option to not be part of it, to not pay into it for NI.
GP surgery review: swallowfield-medical-practice
Title: Spring Booster Jab
Rating: 5 out of 5
Visited: April 2023
Once again many thanks to all involved in the Booster jab in the Village hall, you even picked a sunny day. Went like clockwork.
GP surgery review: swallowfield-medical-practice
Title: Appallingly Managed
Rating: 1 out of 5
Visited: March 2023
Firstly the Medical Staff are wonderful when you get to see them. The way the practice is managed however is utterly appalling and they appear to try to make everything as difficult as possible and blame everyone and everything other than themselves. Hardly any appointments are offered online, so everyone calls and is very difficult to get through, maybe putting more appointments online would free up the phones? Our son needed antibiotics for a routine aliment after being diagnosed by a Pharmacist - response from the Practice go to Accident and Emergency. My pregnant wife got told it was told by the reception staff that they couldn’t give two vaccines together so to go to their clinic for one of them. No appointments left in the clinic so told to call 111. Most GPs give both together. My address was incorrect with another nhs provider, so this Practice attempted to deregister me twice without a call or email to check, first time excusable, second time less so. The standard response from the Practice to any complaints is effectively ‘it’s not our fault’. We have now used a private gp on several occasions for our son after being ‘diagnosed’ as not needing medical attention by a receptionist. On each occasion our son did need to see a gp. The previous gp I was with in Central Reading, managed to deal with all the same problems with courtesy, innovation, technology and a can-do attitude. They too had not enough gps too many patients etc. 

Just being polite, helpful and embracing technology would be a good start. Hopefully the Medical Staff will take the steps needed to improve the management side.
GP surgery review: swallowfield-medical-practice
Title: Lovely Paramedic
Rating: 4 out of 5
Visited: February 2023
I was seen by a paramedic for a last minute appointment and she was so lovely. The energy, kindness and understanding took me back slightly as she really shone above and beyond the normal treatment at the doctors.
GP surgery review: swallowfield-medical-practice
Title: Shocked!
Rating: 4 out of 5
Visited: January 2023
I'm still in shock, I've never ever been spoken to so abrasively as I was today by the receptionist.. I booked in a redo of a blood test at the Drs request, I asked the receptionist if she could remind me if this, was a fasting blood test, she said " I don't know" and before I could say don't worry she then said in a very aggressive defensive manner "how would I know Im
the receptionist... Shame really, makes the practice look bad when they have staff like that...
GP surgery review: princes-gardens-surgery
Title: Can not get to talk to a doctor let alone see one
Rating: 1 out of 5
Visited: February 2022
Having several medical complaints including being crippled with painful arthritis and wheelchair reliant when taken very ill one evening the next morning wanted to speak with my GP. But no, I was fobbed off with having to make do with speaking to the paramedic, no offence to him, he was a nice chap. Was promised blood tests would be taken within 48hours, the 48hours have been and gone and I'm still waiting! Despite my health issues I try not to bother my GP unless I really need to but all too often have to make do with a nurse or paramedic. I'm sick of Covid being used as an excuse all the time and the impression I get is that GPs are hiding in their office and passing as much of the work onto junior staff. And I know I am not alone in thinking this. The worry is that one day the nurse/ paramedic is going to miss something, because they are NOT doctors and a patient is going to pay a heavy price. Why are Doctors work load supposedly so heavy? If you suspect you have Covid they don't want you at the surgery. It is the nurses who have taken on the huge work load of going out and vaccinating people. What are the GPs doing exactly??? Pre- Covid I would have rated this surgery highly. The fear now post Covid, the country is supposed to be back to normal according to Boris, that this unsatisfactory service of being passed on to junior staff is going to remain the norm. When is Princes Gardens Surgery going to get back to providing its patients with the high pre-covid level of service???
GP surgery review: the-border-practice
Title: Shocking do not go here
Rating: 1 out of 5
Visited: December 2023
Absolutely terrible have has missed informed appointments. Refusal for appointments and lies about what has been communicated in the consultation. Doctor huffed and puffed because of a question I asked.receptionists are rude beyond belief. Spoke to the operations manager who was even worse. I would advise anyone to go anywhere else getting appointments is impossible.
GP surgery review: the-border-practice
Title: So helpful and efficient, always a way to help
Rating: 5 out of 5
Visited: August 2023
I wish this was my doctor's practice.  It is my mother's and having had to step up and help sort out her life and health in the last year, I have had the delight of dealing with this practice.  They have guided me through the processes.  You know where you are in the queue on the phone, etc.  It is great.  If anyone has a complaint, they should try other practices which maybe have more patients and much less time to deal with people.  My only fear is the car park as my car is large !  Admin team is great, always helpful, thank you.
GP surgery review: the-border-practice
Title: A Caring Practise
Rating: 5 out of 5
Visited: August 2023
I have had many issues and concerns to deal with for a patient in Border surgery: I am their cousin & Power of Attorney; the staff have been amazing, advising me, organising the next steps to ensure this patient is reviewed, appointments are  made, and relieving me of all the stress that I had because I had no help; Brilliant, efficient, caring.
GP surgery review: the-border-practice
Title: Impossible to get an appointment
Rating: 2 out of 5
Visited: April 2023
I have been with this surgery about 4 years now. They used to be really good but recently I have found it impossible to get an appointment. I have been trying for over a week to book a non urgent future appointment but each day I have phoned there have been nome available, not even for months in the future. I was advised to look at booking online, which was near impossible to register to do, but when I finally managed it I have also been met each day with no appointments. I was told to phone at 8am every day until appointments are made available. But they’re own phone line advises you to phone after 9am. Even if you do phone at 8am you are still told it’s emergency appointments only that they are taking and told to phone back the next day or week. Apparently non urgent appointments are released for on the day on Tuesdays and this would be my best chance of an appointment, not much use when I can’t do Tuesdays but this is the only day i’ll be able to get an appointment. Why is it so impossible just to book a consultation with any doctor at any point in the future for something non urgent but I do need to see a doctor. It never used to be like this, I used to sing the praises of this surgery but these days i’m fed up.
GP surgery review: the-border-practice
Title: Fab Surgery
Rating: 5 out of 5
Visited: March 2023
After fairly recently moving from up North where the practise was awful, the move to Border Practise has been seamless. I never have issues getting through, reception are always friendly and helpful! Doctors have always been great whether a telephone, routine or emergency appointment. Even my little boy doesn’t dread the doctors like he used to, due to the welcoming atmosphere. :)
GP surgery review: the-border-practice
Title: Very impressed
Rating: 5 out of 5
Visited: March 2023
I made an econsult and within 2 hours I had a text message from the doctor giving me the answer to my request.  I have never had a problem with Border Practice. Thank you.
GP surgery review: the-border-practice
Title: Phone call with GP
Rating: 1 out of 5
Visited: March 2023
Terrible I was on the phone for 20 secs and the GP couldn’t get me off quick enough he wasted my time and his he told me nothing I didn’t know all he went on about was the number of patients he had I didn’t get any answers and they want a pay rise ? For doing what nothing
GP surgery review: the-border-practice
Title: Great service
Rating: 5 out of 5
Visited: February 2023
Having called my daughter telling her I had a pain in my chest I was asked to see the emergency doctor that afternoon and was diagnosed with a chest infection, a prescription given and lots of advice should the condition change. I am relatively new to the practice and in my 80’s was anxious about going, however found the lady doctor both proficient and approachable.
GP surgery review: the-border-practice
Title: Terrible
Rating: 1 out of 5
Visited: February 2023
Have refused to let me book an appointment on more than one occasion despite having a severe infection resulting in me having to go to a&e. Can never book appointments. Reception staff rude. Was due a phone consultation after referral from 111 and never bothered to ring me. Avoid.
GP surgery review: the-border-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Needed emergency dressing after an operation that I had, the nurse (sian) has been very helpful and my wound is healing quickly. Can not fault the care and attention she has given me.
GP surgery review: the-cambridge-practice
Title: Appointment system does not work
Rating: 1 out of 5
Visited: January 2024
The Cambridge Practice web site states that patients can use patient access. It says

"Patient Access
Our systems connect to popular online access apps. Once you have registered these enable you to book appointments"


However, once you log into patient access, you are given the message:

"Message from your GP practice:
Welcome to The Cambridge Practice. We are currently not using this service please contact the surgery."


Which means that patients have to get past the telephone bouncers that guard the surgery from sick and ill people.


In desperation (I am very unwell) I booked a private GP (at great cost). The booking took 2 minutes online and I wasn't harassed by rude, nosey and incompetent reception staff.
GP surgery review: the-cambridge-practice
Title: Totally inadequate
Rating: 1 out of 5
Visited: November 2023
I had a blood test Friday & received this text message on Monday. "Your blood tests show your vitamin D levels are a little low. Please purchase some replacement over the counter from the pharmacy & rebook a blood test in 4 months.
No readings are shown, not even on nhs app.  Every one is asking what those reading levels are.
GP surgery review: the-cambridge-practice
Title: Gone down hill
Rating: 1 out of 5
Visited: September 2023
Trying to get an appointment at this doctors is impossible, but when you do the waiting room is empty.
They advise us to do an e consult and then you will be advised if you either will get a call back from the doctors or an appointment.
Just had a text back from the doctors advising me that my appointment by telephone call will be on 9/10/3023, it’s a joke I will probably be better by then, as it’s nearly three weeks away.
Called the doctors surgery to make sure this is correct and the receptionist, who was not interested what so ever has put me on a call back for today??
Why keep telling us that there are no appointments yet there obviously is? No wonder 111 is called a lot and A&E is really busy as it feels like our doctors don’t really care anymore. Will wait to see if I get a call.
GP surgery review: the-cambridge-practice
Title: Great Service
Rating: 4 out of 5
Visited: July 2023
I have been experiencing some symptoms which I associated with a medication that I have been taking - so, I emailed the practice. I was contacted quite quickly after by a very knowledgeable member of staff. She discussed the symptoms, appreciated my concerns and explained the options available to me. We agreed on a plan and I’m really happy with what has been agreed.
I cannot complain about this Gp / Patient interaction
GP surgery review: the-cambridge-practice
Title: Careless people in business of care
Rating: 1 out of 5
Visited: May 2023
We moved into new development during Covid and registered with the practice as it was closer to home. I have type 2 diabetes and there is hardly any check-up for me and there is hardly an occasion when I was given medicine on time. As a gown man, I can live with these dysfunctionalities. But for almost a month we have been calling the surgery for my daughter who has a cough with rattling sounds and constantly getting fever. Our calls so far could not get any further than reception, and we get the same message "No appointment calls us back". Today we requested a senior person with the responsibility to answer our queries. As this is an ongoing issue and we are concerned that giving her painkillers on a long-term basis could affect her kidney/liver. We also highlight that this could be a sign of leukaemia, however, the surgery has not responded to our appeals. We are seriously concerned because it concerns the health of a 4-year-old. NHS should investigate and take appropriate action to stop such behaviour.
GP surgery review: the-cambridge-practice
Title: Practice is deaf
Rating: 2 out of 5
Visited: April 2023
How many times do I have to write,phone,visit surgery & inform this practice I do not have a smart phone ,I have a simple doro phone.
So it is no good texting me asking me to complete my health habits so as my medical record can be updated. This has been going on for 3 years now! I Have tried the links sent , they dont work! using tablet They dont work
GP surgery review: the-cambridge-practice
Title: Very disappointed
Rating: 1 out of 5
Visited: December 2022
I called the surgery this afternoon as my daughter is really unwell. Temp of over 38.8, white purelant fowl smelling spots in her throat. Unable to swallow to the extent that fluid intake was difficult. I called this practice and was told that there was no capacity and that I would have to call 111 or do a 111 online request. Although I understand the pressure that is upon the NHS fully, I was very sad to hear that this surgery could not even have the capacity to even issue some antibiotics which my daughter so clearly needed. I am lucky enough that I work at another practice and was able to ask for some help from my colleagues. My daughter has the antibiotics that she so needed. I am grateful and very lucky that I had my practice to turn to. However, I am feeling so very sad that many people must have been told that there was no capacity for them and I feel extremely concerned.
GP surgery review: the-cambridge-practice
Title: Frustrating and disappointing
Rating: 2 out of 5
Visited: October 2022
Never had a problem getting a routine appointment pre-covid, now the only way is to fill out an e-consult which is a really annoying process. I have 2 things that need to be physically looked at, received a message to say I will get a phone call in 22 days - yes! 22 days. I would change surgeries but it doesn't seem anywhere else I am eligible to go is any better. Surely covid can no longer be a reason for this? Hubby did an e-consult last month, was told to expect contact on a Sunday, and never heard anything further. Needless to say no contact on the Sunday.
GP surgery review: the-cambridge-practice
Title: Reception need to be told!
Rating: 1 out of 5
Visited: June 2022
I am beyond fed up with repeatedly getting in telephone ques which last up to an hour to get to position 1 and then someone clearly picks up the phone and hangs up immediately. This has happened almost every time I have phoned and is so frustrating. The staff really need to deal with this because you can’t book an appointment online and are forced to call! It’s getting to be a joke now trying to make contact with the doctors. Covid being used as an excuse all the time!
GP surgery review: the-cambridge-practice
Title: It’s not about the practice it’s about the main reception
Rating: 3 out of 5
Visited: May 2022
I am registered disabled and have severe damaged hands and fingers. 
We went to register yesterday and then went to main reception to ask about disabled blue bade parking. 
I was told it is free but I have and must always take my blue bade out of the car with me then scan into the ticket machine when I come out of the hospital. 
I explained I cannot do this as my blue bade is fixed permanently on the dash board as I can’t handle  it as I have damaged hands and fingers. 
Then the resection picked up a card and said handle this card??  To be tested like this was embarrassing  and discrimination. 
The receptionist then said  it was Simba parking but I informed that I already contacted them and they told me to talk to this hospital. 
So it was not resolved and can’t park there so where can I park
GP surgery review: the-wellington-practice
Title: Great practice!
Rating: 5 out of 5
Visited: September 2022
Great practice! When I've needed an appointment for myself or my daughter never any problems. I regularly speak to the surgery regarding prescriptions and they are always quick and efficient! All staff members are polite and helpful. I highly recommend this practice to others!
GP surgery review: ascot-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
I have been with AMC for over 50 years and it has never let me down. I have contacted them 3 times this year. Each time the receptionist was polite, kind and helpful. I have spoken to two different doctors who had researched my history so that by the time we spoke they were efficient and came straight to the point. I cannot rate them highly enough. A wonderful team managed by wonderful leaders.
GP surgery review: ascot-medical-centre
Title: Brilliant doctors and practice
Rating: 5 out of 5
Visited: January 2023
I have belonged to the practice for many years and have never been disappointed.  The care and attention is second to none.  I can honestly say that any health concerns I have had over the years have been dealt with fast, sympathetically and with the utmost professionalism.  I would thoroughly recommend. Thank you.
GP surgery review: ascot-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
I just wanted to say that I rang at 11 this morning as I have a nasty burn. The receptionist apologised that all doctors were busy today and that she could make me an appointment for this evening in Boundary House. I asked if she could check with clinician about what I should do until then and she rang me back in minutes with answer.
Please thank receptionist for me.

Who could fault that? Brilliant.
GP surgery review: ascot-medical-centre
Title: Delivering a Caring, Efficient, Service.
Rating: 5 out of 5
Visited: January 2023
I had a call from the Practice front desk following up on some tests. The receptionist walked me through what was next and booked the follow up appointments for me, all done in a pleasant, caring and efficient manner.
GP surgery review: ascot-medical-centre
Title: Amazing doctors
Rating: 5 out of 5
Visited: January 2023
Completed a ‘E-consult’ on Saturday and we received a phone call at 8.55pm in the evening confirming my appointment on Monday. We then received a text confirming my appointment a brilliant service
GP surgery review: ascot-medical-centre
Title: Caring, professional & trustworthy practice
Rating: 5 out of 5
Visited: December 2022
I’ve been with AMC for around 4 years. The care & professionalism is simply outstanding. I wouldn’t want to be registered anywhere else. 
Cracking practice & thank you to the team.
GP surgery review: ascot-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: July 2022
We didn’t actually have an appointment as we’ve just recently registered at the Practice.
The staff were most welcoming and helpful and we were fully informed of all the services available.
The eConsult system has been used once and proved to be very efficient.
In this day and age there are far to many complaints made about the NHS and those who staff it but as a now retired NHS Manager I recognise good service when I see it.
Thank you for the welcome AMC.