janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: petroc-group-practice
Title: The surgery does to appear to want to help patients
Rating: 1 out of 5
Visited: August 2023
Saw on TV that lung health checks have been available for 2 years and are offered to people age 55 to 74 who are smokers & ex smokers. Telephoned the surgery to enquire about receiving a scan, told that they knew nothing about it, and given a number to telephone to speak to peninsular health department. Rang them, and a young lady told me that the surgery did not have me logged as an ex smoker & told me to phone my GP to obtain a referral. Rang the surgery again, told they did not know anything about this. Phoned peninsular health again, a very helpful lady told me that our GP practice had not joined the programme yet and that I should get back to them to ask them about this.
Phoned the surgery yet again, explained everything again. Someone phoned me back to say that "You are too previous &  have to wait until next year to receive a letter!" Made me feel like a naughty schoolgirl for daring to ask.
So once again, it appears to be a post code lottery - I understand that the programme has already been running for 2 years! The whole idea of the programme is to pick signs of cancer up early - therefore to my mind the sooner you are referred for a scan the better the outcome, if anything untoward is found.
Guess we have to wait patiently for someone to deal with the administration for this. Wonder how many people may be picked up too late.
GP surgery review: petroc-group-practice
Title: Poor communication
Rating: 1 out of 5
Visited: August 2023
I got issued a sick note from my GP who I haven’t seen in years stating that I am unfit for work when I clearly am, claiming that I need a knee operation when there is nothing wrong with me knee! My advice to padstow surgery is to check patient records before sending them out to the wrong person!
GP surgery review: petroc-group-practice
Title: Lack of personal approach
Rating: 0 out of 5
Visited: July 2023
I do not believe AI is the answer for GP practices. When we are ill and worried about our health we need to talk to a human.  
This surgery appears to be under staffed and out of touch with its patients. After my blood results were finally given I then had to use the klinic app again to request not book an appointment. I then receive a text informing me that I will be sent an appointment shortly but there is a long wait.  
Prior to the covid pandemic this surgery was great but it seems that they have used covid to lock themselves down never to return to a personal and open door approach again!  
I find it shocking and inexcusable!
GP surgery review: petroc-group-practice
Title: Appalling surgery
Rating: 1 out of 5
Visited: July 2023
Usually waiting 2+ weeks for an appointment only to be told they don’t have enough time to talk about a 2nd ailment and you’ll have to book another appointment. The Klinic system is a joke and just an excuse to have even less interaction with patients. They are leaving patients suffering and are of no use to the community.
GP surgery review: petroc-group-practice
Title: Disgraceful way to run a practice.
Rating: 1 out of 5
Visited: July 2023
Awful. Logged on to ask for an appointment (you can’t ring anymore it’s banned), got fed up waiting at 4pm with absolutely zero contact so phoned, said I hadn’t had a call back. Reply “yeh they will look at it, don’t know when or even if it will be today, just call 111 if it gets worse”. Why is the system so broken u can’t get a doctor appointment despite being with the practice for 40 years!!! So now I’m going to have to call 111 and beg for an appointment probably miles and miles away from where I live. Disgusting.
GP surgery review: petroc-group-practice
Title: a realy awfull practice
Rating: 1 out of 5
Visited: July 2023
you cant get an apointmant just a phone call if you are realy Lucky''  and get talked to by a paramedic no Doctors available and he hasnt a clue '' its Disgusting no doctors appointmant offered. told to ring 111 if the pain gets bad.
GP surgery review: fremington-medical-centre
Title: GP - a telephone call back
Rating: 0 out of 5
Visited: October 2023
Very impressed with the GP a call back system. I’ve called on two occasions this week on behalf of my son. Friendly reception staff, prompt use of link to send in photo of area requiring treatment (antibiotics). On both occasions the GP called back within the hour, both were very friendly and efficient. Thank you!!
GP surgery review: fremington-medical-centre
Title: Welcoming and professional
Rating: 5 out of 5
Visited: July 2023
Having recently moved to the practice I’ve found the process smooth and easy to navigate.The people I’ve met or spoken to have been very helpful and efficient.
GP surgery review: fremington-medical-centre
Title: Outstanding practice
Rating: 5 out of 5
Visited: January 2023
I am completely bowled over by the level of support, care and compassion that this practice has shown my daughter who has multiple health issues.  They have bent over backwards to offer help over and above what I could have ever hoped for.   
I also called upon the services of the surgery last month for myself  and they responded and dealt with my concerns so promptly and efficiently, I was extremely impressed.
Not only do they act in an efficient and professional way, they show genuine concern and are friendly and approachable making you feel listened to, comfortable and un-hurried in what I image can be a very hectic environment.
I have nothing but praise for the practice and its staff.
GP surgery review: fremington-medical-centre
Title: Quick, caring help when it’s needed
Rating: 5 out of 5
Visited: December 2022
I did not struggle to speak to someone initially and I was scared about my symptoms. Their response rate was quick (especially as I have heard some real horror stories from other local practice -users waiting weeks to speak to someone!) 

This practice is truly great at initially assessing how urgent the need is for a patient - whether that be a face-to-face appointment or a telephone one. It so happened that I needed to see someone and this happened within a couple of days, regardless of the pressures they are are clearly under (as it the whole healthcare system). 

I really feel the team - everyone at all levels - care about their patients and community are genuinely doing their best in challenging circumstances. I feel confident they have patients’ best interests at the heart of everything they do and I am grateful for their care and attentions!
GP surgery review: fremington-medical-centre
Title: Disagree with Jan 2022 review
Rating: 5 out of 5
Visited: February 2022
I completely disagree with the review titled 'Great gps awful receptionists' of January 2022.  That is most certainly NOT my experience.  I've always found reception staff perfectly friendly, professional and helpful.  I am very sorry to read of these important members of the surgery's staff in these terms.
GP surgery review: fremington-medical-centre
Title: Great gps awful receptionists
Rating: 4 out of 5
Visited: January 2022
Every time i ring the reception or come into the GP i am approached or spoken to very unhelpful Receptionists who are rude and lazy. They would prefer not to talk to you or do any work over the phone. They are judgmental on whether you need to speak to a gp and are very rude when they ask why u need the gp. I have had nothing but great experience with the GPs all being very helpful. Such a shame they have such awful receptionists.
GP surgery review: litchdon-medical-centre
Title: patient understanding
Rating: 2 out of 5
Visited: December 2023
I have been with this surgery for couple yrs  until recently i praised them. I suffer with extreme pain, muscle spasm & mobility issues. Recently i have had trouble getting medication that gives me a little bit of my life bk. Over xmas i have been unable to be mobile due to no medication.
GP surgery review: litchdon-medical-centre
Title: Dermatology appointment
Rating: 0 out of 5
Visited: October 2023
Fabulous service. Referral by GP and I had an appointment in less than a week. Put at ease very quickly and diagnosis given straight away.... much to my relief. Very friendly staff.
GP surgery review: litchdon-medical-centre
Title: Everything was explained very clearly
Rating: 0 out of 5
Visited: September 2023
I visited the dermatology department at Litchdon House in Barnstaple. I was attending for a lump and area of changing skin on my face. I was made to feel very at ease and following the examination, everything was explained very clearly to me in a caring manner. I was given information about my condition, what would happen next and what would be involved in the surgery.
GP surgery review: litchdon-medical-centre
Title: Very pleased with the fast response
Rating: 0 out of 5
Visited: September 2023
I developed a mark on my face that wasn't healing, and went to my GP to get it checked out as I have previously had BSS (Basal Cell Carcinoma).  
I was concerned that it could be this again, so my GP referred me to the Dermatology department at Litchdon House Medical Centre, and I received an appointment within 10 days of the referral.  
I have now received a date for a removal if needed, which is very fast. I am very pleased with their response and they have put my mind at rest.
GP surgery review: litchdon-medical-centre
Title: Dermatology outpatient clinic
Rating: 0 out of 5
Visited: July 2023
What a brilliant team! From the receptionist, to the nurse and the doctor. Everyone was really smiley and welcoming and clear about what was happening and what I needed to do next.  
The premises were comfortable, clean and welcoming.  
All in all a great visit. Thank you!
GP surgery review: litchdon-medical-centre
Title: Kindness and compassion
Rating: 0 out of 5
Visited: June 2023
My baby was unwell with a rapidly deteriorating viral illness. Within 2 hours of making contact with the GP surgery, we had been phoned, reviewed in person and admitted to the paediatric ward. Staff were polite, kind and caring at all stages of our journey and we were confident that he was in the best hands. As well as providing safe care, the staff looked to attend to our comfort as a whole family unit and I had confidence in their care.
GP surgery review: litchdon-medical-centre
Title: Dispensary
Rating: 5 out of 5
Visited: March 2023
I would like to thank the dispensary today who went above and beyond. I am so thankful for them and for what how they helped in my hour of need.
I think they will know why and who so a big thank you
GP surgery review: litchdon-medical-centre
Title: Useless and confusing
Rating: 1 out of 5
Visited: February 2023
Once again being messed around by this GP, taking non of my mental health seriously and being generally unbothered, rude and reluctant to listen.

I was ignored and when trying to voice my concerns interrupted and told the exact things which I explained weren't working.


Very disappointed.
GP surgery review: litchdon-medical-centre
Title: Outstanding GP
Rating: 5 out of 5
Visited: December 2022
I called same day team as I had been unwell for several days  and in considerable pain the first GP i spoke was not overly concerned but though as the pain was bad I should come in.  I arrived and luckily my own GP was also on same day team.  He checked me over and made a call and suggested I should go to the hospital for blood tests an scan.  At no time did I feel it was anything urgent as he gave me the impression it was just a check. (he is very aware of my anxiety) I calmly went up to NDDH where it was discovered I had an appendicitis which was duly removed the following morning.  I'm not allowed to name my GP but he is brilliant.  He always take the greatest care. So much so that when a friend moved to Barnstaple i recommended him and the surgery to him
GP surgery review: litchdon-medical-centre
Title: Excellence
Rating: 5 out of 5
Visited: October 2022
I have recently suffered with an ear infection and a flare up of my ulcerative colitis. 

I contacted my surgery about this and I needed to feedback that the service I received had been nothing less of excellence.

My treatment options are complicated as I cannot take certain medications with my condition but all the receptionists, sister and GPs I have spoken to over the last couple of days were empathic and patient.

I have had to have multiple urgent appointments and received timely call backs and subsequent face to face appointments. I was treated with care and kindness at every contact. If the staff did not have the information, they sought it and called me back immediately.

Under a time when the NHS is under so much strain the staff at Litchdon Medical Centre (Barnstaple) really go above and beyond and deserve recognition for this.

Thank you Litchdon.
GP surgery review: queen's-medical-centre
Title: Staggering.
Rating: 1 out of 5
Visited: October 2023
I am pretty blown away to be honest with you. I am very very sympathetic to the state of our NHS at the moment but my patience with the admin and reception staff has reached its limit. I try to smile and be polite at all times and that will continue. Taking two weeks to organise an appointment is one thing. But to not act on a letter from Dermotology for nearly two *months*, is something else. Of course, I can't ring them about it, otherwise I'd be made to feel evil for daring to interrupt their day...

I always think they can't get any worse, but I'll give them this - they'll always surprise me
GP surgery review: queen's-medical-centre
Title: Great
Rating: 5 out of 5
Visited: April 2023
Felt listened to, understood and felt I was given plenty of time to explain my symptoms, 
Dr was great at giving me the time I needed and has followed up with treatment and further appointments. Feel supported and feel now that I have someone who listens that my health will start to improve
GP surgery review: queen's-medical-centre
Title: Good quality of care
Rating: 5 out of 5
Visited: March 2023
My experience has required several tests and follow ups. The results have come back quickly and been communicated with any further action required. I feel confident in the treatment I receive across the practice.
GP surgery review: queen's-medical-centre
Title: Awful Practice
Rating: 1 out of 5
Visited: March 2023
This Practice is awful telling you they can't do a routine appointment and then call you on the day and you miss one call and they don't try again Absolutely outrageous
GP surgery review: queen's-medical-centre
Title: Thorough review
Rating: 5 out of 5
Visited: November 2022
Had a well-person review last November.I thought the nurse was very thorough and made me feel the time was well sent.I have,on other occasions,had telephone consultations with a diabetic nurse and I found those to be useful and informative
GP surgery review: queen's-medical-centre
Title: Where is my medication???
Rating: 1 out of 5
Visited: October 2022
They do say laughter is the best medicine but as laughably bad as Queens Medical are, this really isn’t funny.
I’m fortunate enough to never have had the need to visit this practice in person and I can only imagine the torment this would involve but after a recent; and still unresolved repeat prescription fiasco, I’m frankly appalled at how bad this is.
I ran out of my heartburn tablets on 8th October despite reordering on the 24th Sep, through the staggeringly hopeless, Bramley Health app which I was recommended to download via someone at Queens. My selected Pharmacy in Torrington still hasn’t received them and as of 18/10, I’m using a more expensive alternative which I found online as my stomach would be in bits now. 
The best bit is, I’m unable to reorder a replacement batch of medicine until the 25th October which really is fantastic. 
The only saving grace here is that at least there is an alternative available online, I’m sure plenty of other people wouldn’t be so lucky?
Closing note:  the end of their answerphone message, of which I’ve heard many times, the voice reminds you that ‘a kind word goes a long way’. I have none to give.
GP surgery review: queen's-medical-centre
Title: Marvellous practice
Rating: 5 out of 5
Visited: October 2022
Polite and professional staff,nice quiet waiting room, test results can be see online very quickly and thanks for keeping me healthy.
GP surgery review: queen's-medical-centre
Title: Impossible to ever see
Rating: 1 out of 5
Visited: May 2022
I received a phone call to say I needed to see a doctor to get some medication, so I booked an appointment right there with the person on the phone.  On the day of the appointment I arrived 5 minutes early, it took me 10 minutes to get past reception and then I sat in a completely empty waiting room for 20 minutes, where I could hear the receptionist tell everyone how busy they were (It must have been an outbreak of invisibility, because there was no other visible people waiting with me).  Then someone called out a name, which wasn't mine, but it began with the same letter and as I was the only person there, I knew it must be me.  I was then told I didn't have an appointment and it was just supposed to be a phone call.  I ask how can I see a doctor over the phone, as I was having issues breathing, I was expected an examination.  I checked my phone when I got home and there was no missed call.  This is not just a one-off, it's always extremely badly run.
GP surgery review: queen's-medical-centre
Title: Good Practice
Rating: 3 out of 5
Visited: May 2022
When speaking to clinicians I am more than happy with the service of this practice. However the process of getting through seems onerous but I also know this is the same or worse in other practices.
GP surgery review: queen's-medical-centre
Title: best practice
Rating: 5 out of 5
Visited: February 2022
best service , kind , polite, helpful 
can recommend to all , if you need any help or have any problems they will be willing to help, never too busy alway there for you great service.
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GP surgery review: chilcote-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2023
Treated with respect and dignity at all times from the initial phone call to seeing the GP concerning my worries and finding the staff very efficient. Thank you for the prompt attention.
GP surgery review: chilcote-practice
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
After leaving my last drs. And joining chilcote practice. I have to say it was the best move I made. Everyone has been very helpful, friendly,  if I have needed a call back or appointment to see a dr. I have received it. My son has been so impressed he has also changed to chilcote.
GP surgery review: chilcote-practice
Title: Disapointing
Rating: 2 out of 5
Visited: May 2022
I do appreciate GPs are over worked but that's not the pts fault. I'm a carer myself and if I'd spoken to my clients, in the way I have been spoken to a few times at this practice, I don't think I'd still have a job. There are many professions over worked but we still need to be compassionate and patient with each other. Patients shouldn't be made to feel that they are to blame for their predicament, or that they are not worthy of care. I didn't feel listened to either, neither do I think I received a high standard of care. Sorry but I speak as I find.
GP surgery review: chilcote-practice
Title: The best GP practice
Rating: 5 out of 5
Visited: April 2022
This GP practice is well managed and has a great team of healthcare professionals. The call back service has proven to be a huge success and even during the covid pandemic the staff have worked tirelessly to still provide an excellent service. I have spoken,or had dealings with, almost every GP at chilcote surgery. Both as a healthcare professional and a patient and each and everyone have been really helpful. 
I would not hesitate in recommending chilcote surgery to anyone.
GP surgery review: compass-house-medical-centres
Title: inaccessable
Rating: 2 out of 5
Visited: May 2023
In attempting to make a routine appointment for an annual checkup, there was no wy of doing this online, which would be the most efficent way instead of waiting for hours on the phone and not being able to make the appointment, as the message says "No appointments are available today" This is not useful.
I  noticed from their website that they have changed the way appointments are being made, to me it appears that they can not cope with the volume of calls, so not providing the patients  with the service they have paid for through their NI contributions.
Maybe someone in NHS England needs to look at theway the surgery is being run
GP surgery review: compass-house-medical-centres
Title: Can get a doctors appointment
Rating: 2 out of 5
Visited: May 2023
I rang this morning at 8:30 presses option one to speak to a doctor and had an automated message saying they are too busy and to call back later. This was as 8:30. I tried another 3 times and got the same message. My issue is not life threatening but it is affecting my life and very important I get to speak to a doctor. How do I get to do this?
GP surgery review: compass-house-medical-centres
Title: Great receptionist
Rating: 4 out of 5
Visited: March 2023
I went to request putting some meds on repeat prescription. The receptionist knew exactly what to do and was quick and efficient. What a relief! It was just so nice to leave with the confidence that my request was being seen to. It’s a shame we can’t put names here or I definitely would do. This young lady is an asset to Compass House medical centre.
GP surgery review: compass-house-medical-centres
Title: Appointment difficulties
Rating: 3 out of 5
Visited: February 2023
Surgery left me message to phone n book annual review. Ist phone call I had to hear  staff members jobs, then ringing, then music, then ringing. When finally answered told no copd appts and ring again next week. Proceedure went through again today 1st Feb to be told to ring again as still no appts available. Giving up.  Been with compass house for 10 years and have to say since covid the service has deteriorated greatly for getting appointments.. (I have no complaint about the gp's)
GP surgery review: compass-house-medical-centres
Title: Extremely satisfied with my doctors practice
Rating: 5 out of 5
Visited: February 2023
I have had quite a few dealing just lately with my surgery and apart from not being able
To get through that 8am I am very happy with the phone staff who are friendly and helpful with good telephone manners.
The particular doctor who called me back was so empathetic, helpful and reassuring. I felt he listened to everything I  was saying and acted on It Swiftly.
I got a blood test same day, lucky for me I got a cancellation, the nurse I saw was friendly and was very good at extracting blood from me. No big black bruises afterwards.
The receptionists helped me with my medication problem i needed it to be sent to another chemist 200 
Miles away as I was going on holiday ,
which she sorted for me.
I got a follow up call like I was promised from another issue I had a few days earlier from the very efficient call centre staff with the exact answer I needed.
I am very happy with my doctors surgery and I have been coming here for nearly 5 years.
In this day and age so many people are too quick to moan about everything that’s why I want to praise this practice to uplift their spirits and say thank you.
GP surgery review: compass-house-medical-centres
Title: Excellent nursing team
Rating: 5 out of 5
Visited: December 2022
Thanks to the 2 Nurses I have spoken to this week about my ongoing medical issue. They have been professional and thorough and understanding of my concerns and have sought advice from the lead nurse, as appropriate. They are an excellent caring team which never make me feel like I'm a bother. It's either famine or feast with me, not see anyone for years and then these last two years have been, it feels, non stop having to visit or call the surgery, always treated with respect, good humour and care. Truly represent the values of the NHS  Thank you.