janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: friarsgate-practice
Title: Fantastic GP practice
Rating: 5 out of 5
Visited: June 2023
The care and advice myself and my daughter received was outstanding! The GP spoke to my daughter taking care she understood the treatments options available to her. She tailored her questions so that my daughter could answer in her own way (selective mutism) 
We are very lucky to have such a fantastic gp practice in Winchester. I would never change and have been a patient for my whole life nearly 39years!
Thank you.
GP surgery review: friarsgate-practice
Title: Friarsgate surgery and Stoney lane  pharmacy service.
Rating: 5 out of 5
Visited: June 2023
After 2 suspected UTIs, and lower region discomfort. The Doctors, navigators, pharmacists were very supportive and understanding. They were very accommodating when leading a busy life with work and a grown up family life.  They recommended the correct creams that assisted with my problem that had gone on for a few weeks.
GP surgery review: friarsgate-practice
Title: Efficient caring help
Rating: 5 out of 5
Visited: April 2023
Receptionists, triage nurses and drs involved with my care recently have been very reassuring and professional whilst caring. Feel very fortunate to have Friarsgate as my GP practice ( consistent since 1981!)
GP surgery review: friarsgate-practice
Title: An efficient and effective practice.
Rating: 5 out of 5
Visited: February 2023
I came away from a recent meeting with a GP at this practice feeling that my concerns had been listened to and effectively dealt with and followed up.  It was very reassuring.  Since then, they have continued to do their best to help.  I’m pleased therefore to leave a positive review of this practice.
GP surgery review: friarsgate-practice
Title: Really good doctoring and support
Rating: 5 out of 5
Visited: February 2023
My regular GP and another GP I have seen  listened to me and I felt really heard and considered and cared for and that they wanted to give me and get me the treatment I needed. I had an MRI and there was a mistake in the report and the surgery took care of getting it corrected and informing me when it was done. I didn't have to do any chasing and the service from the admin team felt warm as well as professional and was extremely helpful - just what I needed when I was feeling really unwell and vulnerable and not very able to cope.
GP surgery review: friarsgate-practice
Title: friendly, helpful staff
Rating: 5 out of 5
Visited: November 2022
I moved from St Clements Practice a few months ago because of their rudeness, difficulty getting any appointment, and restricted hours.  Friarsgate is so different - friendly, pleasant and helpful staff, ease of booking appointments, excellent GPs, and above all a light and relaxing environment.  I am so glad I moved to this Practice.
GP surgery review: stokewood-surgery
Title: Worst practice around
Rating: 1 out of 5
Visited: October 2022
Lengthy waits for appointments, several attempts at getting E consults answered, queued today outside for 25 minutes to try and check in for appointment 15 people in queue and one person on desk! Then to be greeted with a doctor who had not personable skills whatsoever talking to my seriously ill father!!!
GP surgery review: stokewood-surgery
Title: Excellent care. Help is there !
Rating: 5 out of 5
Visited: July 2022
I have needed urgent help several times in the last year and each time the surgery has responded very quickly and provided a face to face appointment within an hour. Ok, sometimes there is a bit of a queue on call waiting but that is to be expected. Once through the person on Reception desk could not have been more kind and helpful.  The GP was excellent as were the staff at FairOak pharmacy. I know the surgery has at times been subject to some poor reviews but those do not reflect my experience. Great team doing an increasingly demanding job in very difficult times.
GP surgery review: stokewood-surgery
Title: Inefficient and getting worse
Rating: 1 out of 5
Visited: April 2022
Doctors do not follow up on hospital reports, reception staff apply
an informal triage - when you do get to see a Doctor, it's fine but seeing a Doctor is really difficult which is why I recommend asking for a hub appointment. On my last hub visit the doctor made more progress in 12 minutes than the GP surgery had in 8 months. The 111 service is still virtual but it does have a more caring ethos and if you need attention, it works.
GP surgery review: stokewood-surgery
Title: Wonderful care
Rating: 5 out of 5
Visited: January 2022
Phoned up in the afternoon concerned about my son, and was squeezed in for a face to face appointment within 20 minutes. The Dr was very thorough, very good with my 10 year old and sent helpful additional information via text message after the appointment. Despite a global pandemic, we received exceptional care I would have been grateful to have received in much more normal times. This isn't my first positive experience of this surgery but it's a single experience within a trend of good experiences. Though they seem very busy, their competence and  care shines through.
GP surgery review: stokewood-surgery
Title: Awful System
Rating: 1 out of 5
Visited: January 2022
The econsult system is absolutely awful.  Thursday fill out the form, Friday receive a text at 4.30pm saying phone to make a f2f appt, phone, offered the following Thurs in Winchester?  Paid to see a private GP who confirmed needed urgent 2 week wait referral but this needs to come from NHS GP.  Phone and tell Stokewood who say ok this will be triaged.  Still waiting, still havent heard anything.  Absolutely disgusting care despite 4 emails to the above effect.  I am absouletly appalled by this system.  My youngest son is registered elsewhere, he needed an urgent appointment so I phoned his GP surgery at 08.30am he was seen at 11 and on antibiotics by 12.  So this is doable, he would still be waiting if he was at Stokewood. Once this problem is sorted we will be leaving stokewood.
GP surgery review: aylesford-medical-centre
Title: Appointment missed due to clerical error
Rating: 2 out of 5
Visited: April 2023
I had a face to face appointment booked (3 weeks previously) for 12 April which was subsequently changed, by the Practice, to an earlier time via a text message. The day before the appointment,  I noticed that there was no appointment showing on the Homepage of the Patient Access service website. I thought maybe the practice was not using the website so I called to check the booking. They had no appointment booked on their system. I was offered a phone consultation at around the same time, which was not what I wanted. As I had waited a long time for the appointment I accepted the phone booking and fortunately the Dr who called was very helpful and I managed to get help with some of the issues I needed advice on. There really needs to be a better system in place to prevent these very basic errors from occurring.

I called again today, 19 April, to request an appointment and they could not offer even a phone appointment until 2 May. On pressing they managed to ‘find’ a face to face appointment late on the same day. Having booked this despite really needing to speak to someone sooner, I had a look at the Patient Access website. No appointment is showing on there so I will have to make another call to check the booking has been made.

If you have an appointment for a blood test you receive a confirmation text and it is shown on Patient Access. What has happened to GP bookings and why does the same system not apply?

Generally not impressed with the administration service I have experienced recently.
GP surgery review: aylesford-medical-centre
Title: Service Provider has changed from 1 March
Rating: 1 out of 5
Visited: March 2023
It seems that the Medway Group who took over from our previous GPS, without achieving anything positive, have now been replaced by another contractor. 
It would be helpful if patients had been notified of this.
Let’s hope that the change leads to us all having a named GP, an entitlement, and the return of a proper and caring service.
GP surgery review: aylesford-medical-centre
Title: Bad Service
Rating: 1 out of 5
Visited: March 2023
Like many reviews I have read it is impossible to get an appointment at this surgery.  There is no compassion or interest from reception staff just "we have not more slots try tomorrow". Tomorrow never comes with this surgery as you go through the same thing every morning you call at 8am and wait 45mintues to 1 hour to be answered and told the same thing.  In my opinion the Surgery has gone down hill since it was taken over and to make it worst they do not even respond to the negative reviews they receive that says it all.  I was told to go back after 2 weeks by the doctor I seen but it may take 2 months to get the appointment. Very poor service we are not numbers but people with issues that require a doctors attention and do not need to be told to phone 111 or go to A & E who then refer you back to your GP.  Its about time management looked at there system.
GP surgery review: aylesford-medical-centre
Title: No appointments
Rating: 1 out of 5
Visited: March 2023
I have tried to get an appointment for 3 weeks - calling on 5 separate occasions- 3 I couldn’t get through , first time I spoke with reception I was advised the only way to get an appt was to call at 8am (tried this already and could get through due to long waiting. time).  Determined to get an appointment I started calling at 8am - reception was permanently engaged until 0808 hours. In that time I dialled 24 times. Then I got through to the holding message, 38 minutes later my call was answered- they had no appointments and I was told - again - to call at 8am! I am at a complete loss as to how to get a Dr appointment- if anyone can enlighten me it would be appreciated
GP surgery review: aylesford-medical-centre
Title: Worse gp practice
Rating: 1 out of 5
Visited: March 2023
2 days of staying on the phone for over 40 minutes only to be told we don't have any appointments . Ring back tomorrow at 8am .How many days are you supposed to do that only to be told the same thing no appointments.  No wonder the hospitals are under so much pressure when you can't get to or speak to your doctor where else are you supposed to go.
GP surgery review: aylesford-medical-centre
Title: Cannot even speak to a doctor
Rating: 1 out of 5
Visited: March 2023
Waited two weeks for a telephone consultation (unable to get an appointment in person), the doctor tried to phone at 9pm - three hours past the appointment time. Now I have to go back to square one and phone the surgery "in the alloted time" and quite likely not even get through. The only good things about this surgery over the past few years have been the registered nurse who has since left, and the receptionists, who are surprisingly personable, though how they continue to be able to work in such a failing set-up is beyond me.
GP surgery review: aylesford-medical-centre
Title: Under new management
Rating: 4 out of 5
Visited: March 2023
I have seen the new GP for a face to face he is fantastic and the staff are helpful they are all new but things are changing for the better
GP surgery review: aylesford-medical-centre
Title: The worst!
Rating: 1 out of 5
Visited: February 2023
Three months of calls to sit on the phone for an hour to eventually be told they don’t have any appointments left, they only have one doctor on. I’ve heard the same story over and over again. I have tried to call before 8 o’clock, on 8 o’clock, after 8 o’clock, and it makes no difference I get the same engaged tone, then cut off, and after multiple times of trying eventually I get hold music and after about 20 minutes placed in a queue where I wait for another 20 minutes just to be told I can’t speak to a doctor. It has been this way for years, however, in the last 3 to 4 months, my health has deteriorated and I now actually require a doctor, but I can’t get one.
GP surgery review: aylesford-medical-centre
Title: I have received really excellent health care
Rating: 5 out of 5
Visited: February 2023
I personally have good care from Aylesford medical centre.
The team have performed above average for my wife and I.
From the reception to the doctor to the nurses and the practice manager, all reacting fast to deal with my wife's thrombosis And my urgent referrals, as I am not allowed to mention names.
I cannot say who, but thanks for your interaction in my urgent requirements. I was not aware my wife had a deep vein thrombosis. 
This was picked up by the blood test lady. We were straight off to hospital and the resulting follow up care expediated rapidly.
The locum doctor too found I needed rapid attention and this was also dealt with speed. My experience's have only been good.
I see the practise is changing yet again, I will keep my fingers crossed for the doctor who is still there twice a week.
to stay, as he is a really engaging professional that I trust. 
So thank you team, good luck sailing these choppy waters.
GP surgery review: aylesford-medical-centre
Title: They have No doctors until march
Rating: 1 out of 5
Visited: February 2023
Rang today to be told we do not have any doctors at this surgery until March !! There are no words ..
GP surgery review: the-college-practice
Title: Helpful
Rating: 3 out of 5
Visited: November 2023
Had trouble with a repeat prescription with Medi Pharmacy but the surgery was able to rectify this promptly and kept me informed
GP surgery review: the-college-practice
Title: Was a great Practice  Now appalling
Rating: 1 out of 5
Visited: November 2023
Don't very often need a doctor. last saw one 4 years ago. Need to see one now for chest infection, E consult is useless, as keeps telling me I need to be seen by a doctor as they cant help. Unable to book appointments on line as going round in circles, Unable to get through on the phone lines always busy. Next step take myself to A & E and put more stress on  that system. Have been with this surgery since I was 18 now 67. Never have I known the service so appalling    
I'm disgusted in the service they are providing.
GP surgery review: the-college-practice
Title: Great advert for private medicine
Rating: 1 out of 5
Visited: October 2023
Telephone system is appalling. It takes well over a minute of automated info each time you try to call to be told the phone queue is full. If you get to join the queue within 5 attempts, buy a lottery ticket because your luck is in. Request a call back - because if you make it to join the queue it will take up to 2 hrs to get to the front of the queue and get the call back. 2 hours of the on hold music if you don't will have you crying and rocking in a corner.  "Next" available appointment to discuss test results was nearly 3 weeks later - having waited nearly the same for the blood test. You get a 5 hour window in which the Dr may call. Even Hermes used to give a 2 hour slot. Then the Dr doesn't actually call so you go back to trying to join the phone queue. Wait over 90 minutes to get a call back. Apparently the Dr has a full clinic - so why give a time slot at all if 2 hours after that slot there is no call? More than 7 hours by the phone so far. Can't comment on clinical staff because can't actually speak to them!
GP surgery review: the-college-practice
Title: Appalling Service
Rating: 1 out of 5
Visited: October 2023
Waited for 20 mins in a queue to book in to be told I would have to come back as I was too late. Others behind me been waiting for 30 mins. Machine to book in not working again!. Only one on reception. Others in the queue grabbed other members of staff to get booked in. I tried but they had made themselves scarce. It’s quicker for me to walk to College Road which is about 12 minutes walk away than try to get through on the phone. At least there is usually more on reception so the queue is not as long. Never get to see a Dr. With my current issue I have had 2 home consultations, one with a Dr. Then given an appointment which was with a nurse who said. I have no idea have a blood test which took forever to book. No change so another phone call with a Dr who when I responded as his reply was confusing booked me another appointment with a nurse. Could it get worse?
GP surgery review: the-college-practice
Title: Do Not Use this Surgery
Rating: 1 out of 5
Visited: October 2023
Service is appalling, too many patients, you can never get through on the phone.  The surgery is dealing with people who need help and they dont seem to care, tried numerous times last week to get an appointment, as did my partner.  Got through to reception and was told no appointments and to go to hospital, no wonder the hospitals cant cope.  Did not go to hospital and drove to surgery and asked a very nice receptionist to make an appointment, she said she shouldnt but could understand it was urgent.  Had a telephone appointment booked for next day.  Doctor has still not called 48 hours later.  Absolutely shocking approach to patient care.    This is not the first time we have had a bad experience with the surgery.  If this was a business they would have closed due to no customers.  Tried to get in with another local doctor and been told if you have a doctor you cannot move surgeries.
GP surgery review: the-college-practice
Title: Great Customer Service
Rating: 3 out of 5
Visited: October 2023
I know this practice gets a lot of negative feedback, I have done so myself but my experience at the College Road Surgery today was excellent. I turned up at the surgery for a 12.40 appointment which due to an administrative error had not been recorded. The lady on the reception desk was very helpful. She didn’t question my explanation and went to speak to a practitioner who agreed to take my bloods even though no appointment was shown on the system. Could have easily sent me away but went the extra mile and sorted it out for me.
GP surgery review: the-college-practice
Title: So Appreciative
Rating: 5 out of 5
Visited: October 2023
Excellent quality of consultation - clear, honest realistic and supportive. 
Challenges when elderly are many and complex. It is necessary that medical care and review are undertaken with this in mind. 
It is also emotionally challenging for those supporting elderly loved ones and this must be borne in mind also when communicating. 
My experience embraced both the patients needs and my needs.
GP surgery review: the-college-practice
Title: Quick response and resolution to issue
Rating: 5 out of 5
Visited: October 2023
Noticed improvement in speed of telephone call back and receptionist knowledge and understanding of my issue was solved with acceptable time frame
GP surgery review: the-college-practice
Title: Great service
Rating: 5 out of 5
Visited: September 2023
Phoned at 1pm today- 5th in queue-person on the phone was very helpful- offered my daughter an in person appointment (however she was at work so couldn’t take it) she then organised a phone call for her from the duty doctor. The duty doctor called within 2 hours and organised a prescription for my daughter.
Very helpful all round and very good service
GP surgery review: the-college-practice
Title: Extremely helpful
Rating: 5 out of 5
Visited: August 2023
After having issues with 111, contacted the Surgery, i could not have been more pleased/ happy with how the Doctor and Receptionist dealt with the problem. Thank you for the kindness,understanding and help that was given.
GP surgery review: ashford-medical-partnership
Title: GP not accessible
Rating: 1 out of 5
Visited: October 2022
Frustrated as no response to two letters given to receptionist, one online e consult.
Surgery empty on visit but cannot see or speak with a doctor
Appalling service for patients
GP surgery review: ashford-medical-partnership
Title: Used to be good
Rating: 1 out of 5
Visited: August 2022
I was very happy with this practice when I first moved to Ashford. However, post pandemic, it is impossible to get an appointment tobseenyour GP. Haven't been able to get an appointment for nearly a year now for any of my family. Regularly end up using out of hours doctors or William Harvey urgent care as its the only way I can get to see a GP
GP surgery review: ashford-medical-partnership
Title: Impossible to get appointment
Rating: 1 out of 5
Visited: August 2022
Impossible to get through by phone and impossible to book via their website or 3-consult as both say no appointments available.
GP surgery review: ashford-medical-partnership
Title: Terrible service
Rating: 1 out of 5
Visited: June 2022
Almost impossible to get an appointment. 
Phoned , number 19 in the queue.
Waited 1 hr 5 mins to get through......no appointments available.
Lack of receptionists / phone lines is disgraceful and probably due to the practice being tight with money
If they were a limited company ,they'd go bust tomorrow.
GP surgery review: ashford-medical-partnership
Title: Appointment Line is Terrible
Rating: 1 out of 5
Visited: June 2022
It it almost impossible to get an appointment as the phone line cannot cope with the volume of incoming contacts it receives. You have to press redial continuously to even be put into the queue (I had to press redial 89 times on 27/06/22 to get the queue message. After that the IVR circles round and doesn't allow you to proceed into the queue - I had to press option 1 about 30 times, listening to the IVR over and over again). Once in the queue it took 40 minutes to get through only to be told there were no appointments left for the day, even though I had been trying continuously to get through since 8am when the lines opened.
It is scary to think that you cannot get any healthcare support when needed, I had a terrible experience with 111 over the weekend only to then not be able to get a GP appointment on the Monday either. 
Thank god my child is not more seriously ill. This is why you have A&E inundated with people who are not able to see a GP.
I understand it is busy, but get a better phone system where it actually works and allows you to enter the queue in the first instance at the very least.
GP surgery review: ashford-medical-partnership
Title: Management needs to make improvements
Rating: 1 out of 5
Visited: May 2022
After trying to book an e-consult, my ailment isn't listed and referred me to a pharmacist, 111 or GP practice, checking 10 listed items they all had the same message - why offer a service you can't provide.  I would make an appointment but, a) unable to get through on the phone, or, b) would make it in the surgery, but these have to made at 8am for emergency appointment.  I want a non-urgent appointment and should be able to make at any time. - St Stephens Patient
GP surgery review: ashford-medical-partnership
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: May 2022
It’s just impossible to get an appointment here. Calling at 8am leaves you on the phone for hours in a queue only to have no appointments available. Really unhelpful and quite concerning as I have had a serious health concern
GP surgery review: ashford-medical-partnership
Title: Awful service
Rating: 1 out of 5
Visited: May 2022
You can ably book appointment over the phone. However the lines are either busy, or no appointments available. If you manage to book one you only got a phone call. 
And if you get an appointment It will never be at the GP practice I signed up, but the other side of the town. Not to mention that I still haven’t got a follow up appointment for results back in December. Unless you die you will get no help at all. Very disappointed! 
Unlucky the post code I live at we are unable to go to other GP practices. 
Not very sure why exactly we pay Taxes for. If no one is ever concerned
GP surgery review: ashford-medical-partnership
Title: Can't get an appointment
Rating: 1 out of 5
Visited: March 2022
I had a note on my prescription asking me to ring the doctor to make an appointment for a medication review. I rang the surgery. 20 minutes later, the phone was answered. I was then told I would be getting a phone call back for them to make an appointment for a telephone consultation. What a waste of time!!