janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: elms-medical-practice
Title: Doing their very best for us
Rating: 5 out of 5
Visited: February 2022
Don't understand the negative reviews, maybe everyone has an "off" day, especially due to "The Circumstances" - remember that eh? Desk staff always calm and patient. (Yes we have waited as "8 in the queue" but never a good idea to phone at 9am ;-) ). Have nearly always received more than our allotted 10 minutes. Doctors thoughtful, considerate, and personal. Have always felt to be in professional hands. Would recommend without question. "Thank You Everyone At The Elms!
GP surgery review: village-surgery
Title: Steadily declining
Rating: 2 out of 5
Visited: August 2023
Until very recently I always had a positive experience of the Village Surgery, although thankfully I'd only had to use it occasionally in the 20 of years I've been registered there. 
A few months ago I needed to see a doctor and went online and filled out the econsult form. 2 days later I got sent a link to make an appointment, but in the whole week the link was live only one appointment time showed up, which I couldn't make. I was trying the link several times, every day. Once the link stopped working I tried calling to make a booking, but never managed to get through despite several attempts, by which time my symptoms had improved, so I gave up.
Last week I tried calling directly, given the previous econsult experience, but after 4 attempts and waiting over 20 minutes each time (over 40 minutes when if started out 2nd in the queue) I gave up and completed another econsult form. 4 working days later, I haven't heard back yet.
Thankfully in the meantime I was able to pay a pharmacist for a consultation and then a course of antibiotics, so no longer need a doctor's appointment, but not everybody can afford to do this and what if it's something that can't be cured with antibiotics? I'm amazed at how quickly a service can go downhill.
GP surgery review: village-surgery
Title: Automated services are lacking
Rating: 3 out of 5
Visited: April 2023
When you call on the phone there are two very long messages by the practice manager, the second one repeats alot of the first.  You then can sit on the phone gor a very long time even if you are number 1 in the queue.
Econsults are no better, sent a request recently begini g of the month, 6 days later not even been acknowledged even though they are meant too do so within 48 hrs. 
GPs are good when you can see them, receptionist is like a wet blanket!
GP surgery review: village-surgery
Title: Problems with the appointments process
Rating: 4 out of 5
Visited: October 2022
When calling for an appointment, an automated message urges us to book via the practice website. It's not easy to find the right one or to navigate it when you do. One page lists the restricted types of appointment you can book online; another asks for a keyword for the ailment but didn't recognise arthritis.  So, you're obliged to go back and phone, blocking up the queuing system.  I was then told no, I wouldn't be able to book an appointment online because the GP I'm registered with has just gone on maternity leave.  [How was I to know?/ was her maternity leave not scheduled well in advance?/ couldn't the website have been updated?]. I'm writing this comment here because I couldn't find any email address for the surgery.  [How many public organisations deny access to an email address these days? ] So, a suggestion, please: can the Village Surgery in Harpenden please invest in a better website and have it properly managed? This isn't rocket science and the current inefficiencies negatively impact on you and your patients - the waiting times by phone are extraordinary, partly as a result of an online system that doesn't work & the absence of an email facility. A good clinical practice needs to review its patient-facing access, I suggest.
GP surgery review: burvill-house-surgery
Title: Unacceptable Receptionist behaviours
Rating: 1 out of 5
Visited: January 2024
I feel compelled to share my recent experience with Burvill House Surgery, a situation that left me deeply disheartened. Over the Christmas period, my father, who was temporarily staying with me due to age and health concerns, required urgent attention regarding his medication. Consequently, I registered him as a temporary patient at the surgery.

Upon reaching out for assistance, the interaction with the receptionist was far from the supportive encounter one hopes for in times of vulnerability. When explaining that my father, due to language limitations, couldn't engage in a telephone conversation, I felt as though the receptionist singled us out and responded with undue patronization. Despite my plea for assistance in scheduling an appointment, she asserted that my father must attend in person. Furthermore, she conveyed that there was no availability and advised calling the following day. Adding to the distress, she proceeded to offer unsolicited guidance on how my 90 years old father should have brought more medication, an unnecessary and hurtful commentary during a moment of genuine concern.

As someone who respects the importance of each individual's role within a healthcare facility, I was taken aback by the apparent lack of empathy and understanding during this exchange. Seeking assistance from a public service should never make one feel invalidated or singled out, especially when grappling with the complexities of healthcare for a loved one.

I bring this matter to public attention with the hope that Burvill House Surgery can address these concerns promptly. It is my sincere desire that future interactions with the facility are marked by sensitivity, understanding, and the compassionate support that individuals facing health challenges deserve.
GP surgery review: burvill-house-surgery
Title: Friendly practice
Rating: 5 out of 5
Visited: November 2023
Just been seen for a blood result review and few other bits. 
Reception staff and doctor could not have been more helpful.
I didn’t feel rushed and felt able to talk about my needs with a sympathetic and understanding ear.
I have been with this practice for twenty years and never had a problem. Although it is not always easy and quick to get an appointment, you will be seen straight away if needed.
Definitely would recommend this practice.
GP surgery review: burvill-house-surgery
Title: Good doctors with low empathy  administration staff
Rating: 1 out of 5
Visited: October 2023
I have tried to made an appointment calling their booking appointment line for many days for my hyperattention check-up.
Unfortunately, their booking appoint system is either not working properly or it was a hoax (After waiting in the queue since 08:30am until my turn to be number 1, it's going to voicemail and cutting off). However, in order to resolve this matter today I went to GP surgery and try to explain this to reception and their insisting me to take e-consultation. If I needed e-consultation I will do it in the first place. However, when I asked for another alternative they start to be argumentative trying to catch me in the process so that they can ask me to leave the surgery. So I left without arguing with them as I know this is the oldest trick in the book when someone need to avoid listen to other person. I am sure e-consultation should work. But then why they have to make us believe we can call them 08:30am in the morning and waste our time. There should be better way than this. I am sure hypertension is life threatening enough to be vigilant. However, they even didn't want to listen to me and acted as it was all my fault.  I am totally disappointed with this staff behaviour.
GP surgery review: burvill-house-surgery
Title: Off Grid
Rating: 2 out of 5
Visited: April 2023
Phone lines closed for appointments and e-consult not accepting messages. No information on website as to when service might resume. There has to be a better way than this.
GP surgery review: burvill-house-surgery
Title: Very bad service they r not empathetic
Rating: 1 out of 5
Visited: March 2023
It’s very important and it’s stress related symptoms and fear I called the receptionist to talk to the doc for 2 mins they don’t even care they just say 830 and cut the call . They aren’t empathetic that they r talking to patients. How can they not try to pass a message to the doc , people lose their life related to stress sometimes
GP surgery review: burvill-house-surgery
Title: Unacceptable lack of care for patients
Rating: 1 out of 5
Visited: February 2023
Technology: This surgery needs to be brought up to modern standards they have out dated systems, requesting that clerical systems are used which require travel to surgery when simple things could be automated or done via email. 
Where technology is used staff do not seem to understand the technology for example website out of date and difficult to navigate. When you ask for advice after going round in circles online the colleagues who’d answer phones don’t actually know what the website looks like and how the systems operate.
Lack of compassion - staff would benefit from investment in training for the most vulnerable and in particular how to effectively support people with mental health conditions. 
Lack of care - you are asked to go in via a paper letter posted to your house, then you call and there are no appointments. You just go round in circles creating more and more admin work. Heaven forbid you don’t comply with their many antiquated rules as the answer is always ‘the computer says no’
Lack of join up with local chemists: you are sent back and forth trying to resolve ‘misunderstandings’ when the chemist is blamed and then the chemist blame the surgery for not talking action and you are stuck in the middle without medication. 
Lack of provision for the most vulnerable such as elderly people who can’t hear to use phone or don’t have internet or can’t bring their medication request in physically due to disabilities. 
I would not recommend this surgery as it’s a catalogue of disasters and no one seems sorry for the lack of treatment and service provided.
GP surgery review: burvill-house-surgery
Title: Rude staff and bad practice
Rating: 1 out of 5
Visited: September 2022
It was very difficult getting a call through to the surgery to book an appointment and when I finally get through to them they’re asking that I call back at a later time as I don’t have a medical emergency. This is highly ridiculous because I have a child who is very I’ll and is in need of a doctor urgently but they see it as not emergency enough for them to attend to. This is sad because I expected better from them
GP surgery review: potterells-medical-centre
Title: Inconsistent Care
Rating: 3 out of 5
Visited: August 2022
I would like a better approach to preventative care. There is very little for those of us who are taking responsibility for our care- we just need a little support to do so. I would prefer not to have to beg for a scan or blood tests when I know I am monitoring my 'Health' and need to be aware of any progress of symptoms. The doctors, however, just say that's not what we are here for.  But yet they want to pump us all up with vaccines for preventative reasons. Once again inconsistent. 
There is a fantastic system in place for follow-up calls and assessments if you are one of the 'unlucky' ones with diabetes.
GP surgery review: wrafton-house-surgery
Title: Quick response times and really helpful.
Rating: 5 out of 5
Visited: January 2024
My call was scheduled for the morning with a rough eta - which was spot on. Really friendly, understanding and knowledgable Snr Nurse who helped hugely - and made me aware of other services available to me, sending me all links to it was easy for me to call / email.  Thanks team.
GP surgery review: wrafton-house-surgery
Title: Lovely nurses
Rating: 4 out of 5
Visited: January 2024
Had to order my new meds , process was quick easy and friendly, nurse called on time and was very polite and accommodating, great experience
GP surgery review: wrafton-house-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2024
Attending a routine asthma check up I required a physio appointment and a docs appointment for a follow up. I was offered appointments for both on the same day albeit at an alternative surgery 
I do find booking appointments face to face is very easy rather than the phone
GP surgery review: wrafton-house-surgery
Title: Exceptional Care
Rating: 5 out of 5
Visited: January 2024
Was seen on time by practice nurse, extended courteous attention & given professional advice. Keep up the good work, thank you.
GP surgery review: wrafton-house-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: December 2023
My experience in this GP is wonderful, I appreciate the excellent service you guys rendered to me. Every one of you is great.
GP surgery review: wrafton-house-surgery
Title: Excellant practice
Rating: 5 out of 5
Visited: December 2023
The procedure was explained clearly to me,and then carried out quickly and efficiently.Staff at this practice are both helpful and professional.
GP surgery review: wrafton-house-surgery
Title: Great Hospitality
Rating: 5 out of 5
Visited: December 2023
They have a great hospitality,  they welcome you with open hands. They explain everything clearly and they are also on time.
GP surgery review: wrafton-house-surgery
Title: Not good
Rating: 1 out of 5
Visited: December 2023
I have been with this practice for 34 years. They have gone down hill rapidly with the exception of the registered nurses. They do their best. Nothing is followed up on by gps.
It's impossible to get threw on the phone. Often get cut off. I don't go often. I'd rather just get on with it than be ignored.
GP surgery review: wrafton-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
I have attended the GP surgery to take away the stitches I had after my open heart surgery on 2 December 2023. The nurse was very polite and she removed the stitches causing any pain to me. She advised me what to do and what not to do during this period
GP surgery review: wrafton-house-surgery
Title: Good experience with gP consultation
Rating: 5 out of 5
Visited: November 2023
I had a very good experience with visit to GP today she was very kind and so understanding and gave me time to explain things best consultation I’ve had. 

Would be great if I could have her as my main dr as it builds a good relationship and gives patients confidence to go to see gP.
GP surgery review: hanscombe-house-surgery
Title: Impossible to get an appointment!!!
Rating: 1 out of 5
Visited: October 2023
It’s impossible to get an appointment, I’ve been trying for over 4 months, all whilst my medical situation deteriorates.

You are asked to call at 2pm on a Monday, I call at 2pm on the dot and I’m already in a queue of 60 people (presumably all desperately trying to get an appointment), I hold for 1 hr until I’m answered and then told no appointments left.

I’m then asked to fill in an eConsult and I will be able to get an appointment. I fill in the 30 questions, told I’ll hear back in 2 days. 3 days later, they email and tell me to call the surgery and book an appointment. Urgh! 

I then call and complain about how difficult it is to book an appointment. The staff must be very used to these calls as they hold the line to either book at 2pm or do an econsult. I complain and say I’ve done both of these multiple times and still don’t have an appointment after months of trying and they say they’ll take a note and send an appointment, it’s just a tactic to get me off the phone. I never get a call or appointment. 

I’m very unwell and this surgery is not helpful at all. They hold their appointments as ransom to keep you calling back and sending pointless econsults which they ignore.
GP surgery review: hanscombe-house-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: August 2023
I have been with Hanscombe House for 3 years now and each time I have used the practice, the service is fantastic! Short call waiting times are an added bonus. The clinical staff are warm, friendly, patient and have an excellent patient-centred practice. 
Requests are responded to quickly by admin staff and they are professional and efficient. 
I would very happily recommend Hanscombe House to any friends and family living in the area. Five star service.
GP surgery review: hanscombe-house-surgery
Title: Appointment for medical review
Rating: 1 out of 5
Visited: July 2023
Its impossible to get an appointment with this GP practice and the reception staff are not that helpful.  I am need my medication reviewing and can not get an appointment to do this.
GP surgery review: hanscombe-house-surgery
Title: Still waiting
Rating: 3 out of 5
Visited: July 2023
After an e consultation was informed a doctor from the surgery would contact me 11th of July, still waiting for the call
GP surgery review: hanscombe-house-surgery
Title: Dismissive
Rating: 1 out of 5
Visited: February 2023
This surgery has been nothing but awful experience after awful experience. They are rude and dismissive.  it takes 2 weeks to get an appointment for an ongoing issue where I’m in constant pain. They will do a test won’t find the cause and then call it a day so you as a patient have to keep pushing to have another appointment to find the cause. you are made to feel like an inconvenience to them. The nurse was horrifically rude to me and spoke down to me so much I ended the call crying feeling totally humiliated and the doctor was equally as rude. I was only able to have a telephone appointment the doctor then seemed to lose her temper with me as I couldn’t hear her to begin with and just got ruder as the call went on. 

totally disorganised and chaotic. 

Avoid avoid avoid
GP surgery review: hanscombe-house-surgery
Title: You won't get a better service in current circumstances.
Rating: 5 out of 5
Visited: February 2023
Been with the practice a long time. They have seen us through the recent difficult times and every time we have approached them, their service has been faultless. Yes they are under pressure but they have never forgotten that we are all patients and have always treated us with courtesy and consideration.
GP surgery review: hanscombe-house-surgery
Title: Open honest consultation
Rating: 4 out of 5
Visited: February 2023
Saw doctor today to discuss HRT. Doctor listened to me openly and presented the pros and cons of taking it in simple to understand words backed up with statistics. Did not fob me off or insist I go away and consider, so appeared to value my time and my research done before the meeting, which I appreciated.
GP surgery review: hanscombe-house-surgery
Title: New paramedic is absolutely brilliant!
Rating: 5 out of 5
Visited: January 2023
saw the paramedic at the practice today, absolutely super! Went above and beyond for me, took the time to explain things to me and the consultation did not feel rushed. Very friendly and professional. Would like to say a massive thank you to him
GP surgery review: hanscombe-house-surgery
Title: So friendly and professional
Rating: 5 out of 5
Visited: December 2022
The nurse I saw for my smear test was so lovely and friendly, made me feel at ease and so professional. I attended an out of hours clinic which is such a great service. Also,the receptionist was kind and welcoming too! Working in healthcare myself I understand the pressures and hardwork required in primary care and this surgery is a fantastic example of what a great service the NHS can provide!
GP surgery review: hanscombe-house-surgery
Title: Amazing Practice for children
Rating: 5 out of 5
Visited: November 2022
My child had a nasty rash and suspected infection. The practice made it so easy to upload pictures via my phone and within 60 minutes I spoke to a GP, had the problem diagnosed, and had meds sent to our allocated pharmacy—all without having to visit the GP practice. Thank you.
GP surgery review: new-river-health
Title: Fantastic lead nurse
Rating: 4 out of 5
Visited: December 2023
I am actually registered at another practice, but have been sent on a number of occasions with my two boys for fevers and eye infections. I just wanted to say how impressed I have been with who I believe is the lead nurse here. I have taken both my boys to see her and have visited in person and spoke on the phone. She has an amazing manner with the children and is both professional and friendly. It’s great to see someone who is positive and enthusiastic about their work and it would be great to see some of the doctors share her passion and kindness.
GP surgery review: new-river-health
Title: Caring, professional, welcoming
Rating: 5 out of 5
Visited: November 2023
I truly appreciate everyone working for this GP Surgery. People are kind, helpful, patient, knowledgeable, approachable, professional. Highly recommended.
GP surgery review: new-river-health
Title: Great nurse, made me at ease
Rating: 5 out of 5
Visited: August 2023
I had my first smear booked post child birth and the nurse was nothing but kind and caring, Thankyou!
GP surgery review: new-river-health
Title: Use of text messages
Rating: 3 out of 5
Visited: July 2023
I have asked numerous times not to send me text messages which lead to a site which is not new river. I was assured that these would stop but yet again today I recieved another. I am quite tech savy but with numerous spam/scams I feel this could leave some of your more vulnerable  patients open to feeling it is OK to open dubious text messages. What happen to letters?
GP surgery review: new-river-health
Title: Terrible
Rating: 1 out of 5
Visited: June 2023
I was called while driving at 14:22 29/06/2023 twenty five minutes later when I arrived home, I called back only to find the surgery closed for staff. I found last week I may have tumour so thinking about this all week and thinking this is why surgery called how do you think I feel about the service they are offering. I have to now wait another 3 hours till they reopen. Get the training done out of hours when it does not affect patients. Now I’ll ring dead on 17:30 and be in 30 long queue. Also second timed I’ve complained about the service there lately and nothing came of that, as will happen again with this.
GP surgery review: new-river-health
Title: A GP who listens and provides the best care
Rating: 5 out of 5
Visited: May 2023
I visited my GP today at New River Health and am once again impressed with the level of care provided by my Doctor. I believe that she only works on certain days so I do sometimes need to wait a bit longer  for an appointment but the quality of the service and consideration she provides is outstanding. This is the nhs at its best. - thank you
GP surgery review: new-river-health
Title: Very Caring Surgery
Rating: 5 out of 5
Visited: April 2023
I was concerned registering here as some negative past reviews (although better more recently). I must say the staff in Ware were wonderful when I went in. They helped sort out my online app and helped me book an appointment. They were so friendly and patient with me. 
The doctor I saw was also very thorough and he looked through my past history and made some suggestions that have helped. I have no hesitation in recommending them.
GP surgery review: new-river-health
Title: Caring service
Rating: 5 out of 5
Visited: April 2023
I called the surgery very distressed and the receptionist was extremely caring and empathetic. She referred me to there social care worker who contacted me quickly and was able to help. 
I felt so pleased I had dealt with a human and not a robot.
GP surgery review: new-river-health
Title: Good location clean practice
Rating: 4 out of 5
Visited: March 2023
Very helpful doctor took time to listen. Quick check in service. Saw doctor about 10 minutes passed appointment time but received the help and advice I needed
GP surgery review: new-river-health
Title: Speedy response
Rating: 5 out of 5
Visited: March 2023
I saw a doctor within a day about 
a rash on my arm that I had been treating myself. Doctor discussed possible causes and prescribed treatment. Very happy with service provided.