janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-grange-surgery
Title: Covid Booster vaccination No. 2 and Flu vaccination
Rating: 5 out of 5
Visited: October 2022
My appointment for the above was for 1030 to 1040. I arrive on time to find a short queue in the waiting room. The staff had organised the 'Vac Day' extremely well.  In less than 10 minutes I'd had two jabs and was leaving the surgery!  Congratulations 'Grange Surgery', an outstanding operation :-)
GP surgery review: the-grange-surgery
Title: Covid vaccination
Rating: 5 out of 5
Visited: October 2022
Very well organised and on time. Staff very helpful. The staff had a queue organised from early morning and it worked extremely well. There was a junction to direct you towards both (Covid and Flu jabs) and one for Covid. They were helpful and provided help for elderly.
GP surgery review: the-grange-surgery
Title: Vaccination Clinic
Rating: 5 out of 5
Visited: October 2022
I went for a Covid vaccination and the process was very well organised and efficient. Nursing staff were very helpful and pleasant. Very good experience as usual from the Grange.
GP surgery review: archers-practice
Title: Pleasant experience
Rating: 5 out of 5
Visited: December 2022
Recently visited the surgery having registered a few months ago and have to mention how easy it was to get an emergency appointment. Receptionist was so helpful and polite, I was seen a few hours later and much needed antibiotics was sent straight to chemist for me to collect.
GP surgery review: archers-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: November 2022
Fantastic practice, I can always get an urgent appt on the day if needed, I find the Gps very compassionate and efficient. The receptionists are lovely and always willing to help in anyway they can. I highly recommend this practice to anyone.
GP surgery review: archers-practice
Title: Lovely surgery
Rating: 5 out of 5
Visited: November 2022
phoned for an urgent appointment this morning having not needed an appointment for a few years. The phone was answered rather quickly and an appointment was offered for later the same day. I couldn’t have asked for any more the lady answered the phone was polite and I didn’t feel like a burden and the Doctor was on time so all in all very happy
GP surgery review: archers-practice
Title: Very quick
Rating: 5 out of 5
Visited: November 2022
I needed a urgent appointment for son who is 4 and phoned at 8am. Phone was answered fairly quickly and the lady on the phone was so helpful and made me a appointment for 10.30 that day! GP was lovely and on time too!
GP surgery review: archers-practice
Title: Great Doctors surgery to be with !
Rating: 5 out of 5
Visited: November 2022
I cannot fault this practice the whole team are friendly , caring and professional always . After having Covid I was quite poorly for a while ..any time I needed to see a GP the receptionist endeavoured to get me seen and treated ! Keep up the good work guys much appreciated always .
GP surgery review: archers-practice
Title: Great Surgery
Rating: 5 out of 5
Visited: November 2022
Pleasant experience, phoned for some advice on my medication and the lovely receptionist was so helpful and put a telephone call with the Doctor who phoned me later in the day, no hassle and problem sorted.
GP surgery review: archers-practice
Title: Amazingly helpful
Rating: 5 out of 5
Visited: November 2022
From start to finish I felt listened to and supported.  Staff were kind and empathetic.  Staff go above and beyond and always polite
GP surgery review: archers-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
I needed a appointment to speak to my gp about my mental health. Was seen very quickly as didn’t need to wait long for a appointment. My GP was very understanding and gave me some options and advice which I have used. Everything we spoke about was confidential and I felt very safe and listened too.
GP surgery review: archers-practice
Title: Friendly Surgery
Rating: 5 out of 5
Visited: June 2022
Having had an operation recently I called to book in a dressing and being as all surgeries are struggling with appointments lately the receptionist was really polite and helpful with calling me back having asked the nurse when she could fit me in…. I had a call back the same day and an appointment was arranged…. Brilliant service and I can’t fault this Practice for continuing with the great work under so much pressure
GP surgery review: boyatt-wood-surgery
Title: Prompt Service
Rating: 5 out of 5
Visited: September 2023
I went for my type 2 Diabetes Check up and was told I will have a call from the Surgery two weeks after, But after 4 days I had a call from my GP Dr Stevens telling I need to go to hospital ASAP as I was severely anaemic , Which I did and had an Iron Transfusion and now feeling a lot better, and thanks to all the NHS staff in Winchester f   doing a Fantastic job.
GP surgery review: parkside-practice
Title: The best care for patients
Rating: 5 out of 5
Visited: January 2024
I have been with Parkside Practice for almost 9 years now, and I didn't have  one bad experience. Starting with the phone call, the receptionists are very efficient, so kind and professional at the same time. I would like to mention the healthcare assistants , the  nurses and of course the doctors. Also, a very good collaboration with the Pharmacy. Thank you all.
GP surgery review: parkside-practice
Title: Amazing practice and staff
Rating: 5 out of 5
Visited: May 2023
I’ve been with the surgery for many years and have no complaints at all , when I’ve rung with an emergency always got same day appointment, fantastic help with my prescriptions and vaccinations when needed. Been amazing with all of my 4 children’s care over the years .
GP surgery review: parkside-practice
Title: Parkside and Archers Merger
Rating: 1 out of 5
Visited: April 2023
Just tried to obtain a routine appointment and it appears that during the time the two surgeries are merging, there are no routine appointments only emergency appointments at other surgeries.  How can the health service think that it is acceptable that tens of thousands of patient can not obtain routine appointments because surgeries are merging for an unlimited period, it is bad enough the public are required to wait weeks for a routine appointment as it is.  Utter managerial incompetence.  I have only ever had an excellent service in the past from my surgery.
GP surgery review: parkside-practice
Title: Fantastic service.
Rating: 5 out of 5
Visited: March 2023
I called the practice regarding my son. I was expecting to be offered a telephone  appointment, but after explaining his symptoms the receptionist gave an appointment that same morning for an hour later. 
The Doctor who saw my son was absolutely  brilliant, very thorough and definitely put my mind at rest. 
I really wasn’t expecting for him to be seen so quickly. A fantastic service. I’ve been with Parkside for many years and they have always been brilliant.
GP surgery review: parkside-practice
Title: Helpful, friendly practice
Rating: 5 out of 5
Visited: December 2022
Unfortunately I have had cause to visit my surgery a few times recently and have been referred to hospital twice. Each time I have visited the practice everyone has been very kind and helpful, and patient! Yes they are very busy and it can be difficult to get an appointment sometimes but everyone is very helpful from reception through to the GP,s and I cannot praise them enough. Thank you.
GP surgery review: parkside-practice
Title: Excellent service
Rating: 5 out of 5
Visited: October 2022
Staff are always very helpful and friendly. 
Very professional service,  was seen quickly and referred to relevant departments.
GP surgery review: parkside-practice
Title: Words not enough to express gratitude
Rating: 5 out of 5
Visited: September 2022
Words are not enough to express my gratitude to this practice. To provide background, I use treadmill for fast walk 3 times a week since last more than 10 yrs. In first week of Sept 2022 while doing so, I experienced tightness in my chest and shortness of breath. I called to Parkside practice reception early morning to get GP urgent appointment and grateful that reception booked prompt appointment just after half an hour on same day. I was seen by one of the extremely talented Doctor at practice. After seeing her she advised me if can I wait for ECG for an hour which I did. In ECG, Doctor noticed some changes, wrote a referral letter for hospital and advised me to go straightway. I went to Southampton General Hospital. In the hospital my ECG and other investigation were performed on priority in next few hours. I was admitted and advised about my condition and possible options. Some procedures were performed on same day. I am very extremely grateful to one of the eminent cardiologist at Southampton General Hospital there. I was discharged from hospital next day late afternoon. It was very risk as informed at time of discharge. I owe my life to these messengers if god, truly grateful.
GP surgery review: parkside-practice
Title: Great Support
Rating: 5 out of 5
Visited: August 2022
Recently had my annual Diabetic review which was great experience from start to finish. From:
- the e-mail/text prompting me to make my annual appointment,
- to the ease of making the appointment which was the following week, 
- attending the appointment the reception and nursing staff were lovely
-  to the text confirming my bloods were fine.
Easy and efficient, i was amazed with the follow up text reassuring me the results were good. I had expected to have to chase this by phone.
Streamlined and efficient, using technology to provide quick and simple prompts and updates.
Thank you !
GP surgery review: parkside-practice
Title: Great all round
Rating: 5 out of 5
Visited: August 2022
I have been a patient at Parkside since i was born. I have always managed to get an appointment when needed and the staff are just lovely. I trust each doctor there 100% with mine and my families health
GP surgery review: parkside-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: June 2022
All staff are incredibly helpful and friendly. The GP's are fantastic. All round amazing practice. I would highly recommend!
GP surgery review: st.-andrew's-surgery
Title: Fantastic surgery
Rating: 5 out of 5
Visited: May 2023
I have been with St Andrews since November 2020, I have never been more than number 2 in the call queue and have never had a problem getting a same day appointment, I called at 8am this morning for an urgent appointment for my daughter who had been unwell over the weekend, got through on the phone straight away and was offered 9.30, we where seen promptly and actually home by 10am with a prescription sent over to the chemist of my choice for antibiotics for my daughter, amazing service.
Thank you
GP surgery review: st.-andrew's-surgery
Title: Great experience
Rating: 4 out of 5
Visited: April 2023
A big thank you to the lead Practice Nurse at St Andrews for being kind, compassionate and knowledgeable. I have seen her twice and both times she has been on time or early, really helpful with whatever complaint I’ve had and treated me with the upmost respect. Thank you :)
GP surgery review: st.-andrew's-surgery
Title: Great practice and service
Rating: 5 out of 5
Visited: February 2023
Needed to book blood test, was put straight through on phone, receptionist was lovely got me booked in that day and couldn’t have been more helpful if she tried. Nurse who took my blood was lovely and didn’t feel a thing all done within couple minutes. Lovely service thank you.
GP surgery review: st.-andrew's-surgery
Title: Nurse practitioner fabulous way forward
Rating: 5 out of 5
Visited: February 2023
My husband rang up late morning asking for a GP appointment with a significant back pain issue expecting to wait at least 48 hours before he could be seen. The reception staff were brilliant and he was given an appointment that day within 2 hours of ringing with the nurse practitioner. He was very pleased with her assessment and advice and reassured by her.

I understand this is a trial service for the practice. In present times within the health service this is a very positive way forward. Nurses are not just for vaccinations and dressings. 

As a former nurse practitioner in the NHS setting,  I highly commend the practice for this step forward. Our GPs need as much support as possible and moving to an integrated professional service in the community setting is one of the ways this can be achieved.

 Thank you.
GP surgery review: st.-andrew's-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: May 2022
I would just like to say how amazing the receptionist and doctor were today, I phoned at 2pm as my daughter had tonsillitis the doctor called back at 3.30 after looking at a picture of daughters tonsils, a prescription was sent to the pharmacy and I picked it up a couple of hours later! It was all done very quickly and professionally so I would like to say a big thank you! Especially as daughter started her exams today!! 😊
GP surgery review: blackthorn-health-centre
Title: COPD Review
Rating: 5 out of 5
Visited: November 2023
Following a change in COPD medication some three months ago, I attended a review with my Nurse to see how I was progressing.
The review lasted some 20 minutes, all relevant questions were asked and responded to in a professional and friendly manner.
I have always been well attended to at this practice - Thank you!
GP surgery review: blackthorn-health-centre
Title: Blackthorn Practice
Rating: 4 out of 5
Visited: November 2023
Asked to take a blood test to review type 2 diabetes. Got reminders on my phone which is always handy. Had to wait a couple of weeks. Checked into the practice and was seen right away, Very Good.
GP surgery review: blackthorn-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
I was diagnosed type 2 diabetes June 2022 and since then the practice have really looked after me. A infected foot blisters on a Friday late afternoon was seen with in 1/2 hour of calling it in and reviewed by both nurse and duty doctor. All call request responded by qualified staff and prescriptions prioritised when required.
GP surgery review: blackthorn-health-centre
Title: very quick and efficant
Rating: 5 out of 5
Visited: September 2023
I attended the practice for an arranged blood test. On time and efficantly done by pleasant nurse. No one on duty at reception but
a helpful lady came to assist when I was unable to get the automated reception device to work.
GP surgery review: blackthorn-health-centre
Title: Wonderful practice
Rating: 5 out of 5
Visited: August 2023
Always helpful and efficient. I’m so lucky to have such a great doctors practice. Reception and all our doctors are wonderful people.
GP surgery review: blackthorn-health-centre
Title: Poor practice
Rating: 3 out of 5
Visited: July 2023
It is very difficult to obtain a blood test at the surgery when a timeline has been instructed by the doctor.  Face to face appointments are not easily made or available. Incorrect diagnosis made over the telephone resulted in a 10 day hospital stay.
GP surgery review: blackthorn-health-centre
Title: Great Practice
Rating: 4 out of 5
Visited: July 2023
My particular concern has been seen and followed up with the urgency it requires and my fears put at ease at this stage
GP surgery review: blackthorn-health-centre
Title: Great patient care
Rating: 5 out of 5
Visited: July 2023
My wife and I have had 3 recent, routine blood tests. The nurse attending was knowledgeable, professional. The individual was very informative with the results, taking time and patience in explaining the results. This person was pleasant and set us both, at ease.
GP surgery review: blackthorn-health-centre
Title: Great Service from GP
Rating: 5 out of 5
Visited: July 2023
Fast on time, Good experience with helpful GP, waiting for results and additional information from Demonology Department ( hopefully all ok ) was told they would be in touch with me in 7 to 10 days time…,
GP surgery review: blackthorn-health-centre
Title: Caring doctors at this practice
Rating: 5 out of 5
Visited: July 2023
Saw the doctor of my choice on time. Listened to my concerns and referred me on. Ive been a patient here for 35+ years and would recommend the practice highly.
GP surgery review: hedge-end-medical-centre
Title: Appointment Booking is Fundamentally Broken
Rating: 2 out of 5
Visited: November 2023
The appointment booking process at this surgery is fundamentally broken. I appreciate that demand has increased for surgeries but even if demand was low, it would still be way too hard to book an appointment. 
E-Consult requests can only be submitted in surgery hours (when I'm working). To get an appointment to discuss my asthma I had to submit three E-Consult (they lost the first one, the person on the phone put the wrong info on the second) and then you can't get through on the phone to discuss an appointment time (I tried ten times in one day for the automated message to say they were too busy and cut me off...all whilst at work myself).
A review of your processes from a patient perspective is sorely needed to make it much easier. People don't mind waiting for a routine appointment, it's the endless failed attempts to do the simplest things that gets everyone so frustrated.
GP surgery review: hedge-end-medical-centre
Title: A great practice
Rating: 5 out of 5
Visited: September 2023
I recently moved to this practice from another in Hedge End and I would like to say how nice hemc is compared to my previous practice. The staff are friendly and helpful and it’s been so easy and stress free to book appointments and to use the e consult. So glad I moved to this practice. Thank you!
GP surgery review: hedge-end-medical-centre
Title: Efficient, helpful and there when we need them
Rating: 5 out of 5
Visited: August 2023
As a family of four, we have used various services from hedge end medical centre in recent months and been impressed on all occasions. We’ve been able to get appointments when needed, have been supported with thorough and efficient referrals and received friendly accommodating help to help progress those referrals.
GP surgery review: hedge-end-medical-centre
Title: Patients First Approach and Excellent Care
Rating: 5 out of 5
Visited: August 2023
I am very grateful for the care that I received when I called Hedge End Medical Centre on Friday 25th August. Understanding that we were approaching a bank holiday weekend and that there were medical strikes across the NHS, my expectations of care were low  which I thought was realistic due to the challenges across the NHS system. However, I received excellent care from the Doctor that called me back, they called me back very quickly and discussed my symptoms and care effectively. 

I very much appreciated the patient's first approach and the respect the Doctor showed for the direction of care I wanted to take; taking into account not only my symptoms but my family history and how that affected my approach to my health.

This was my first time using Hedge End Medical Centre as I’ve recently moved to the area and am usually fit and healthy but I was very impressed with the care I received and feel lucky to live in an area with such an effective GP.

Kind regards.
GP surgery review: hedge-end-medical-centre
Title: Failing it's patients.
Rating: 1 out of 5
Visited: June 2023
I attended for blood tests two months ago and have yet to be able to secure an appointment for the results. Two appointments have been cancelled, due to staff sickness and they can only offer me an appointment some weeks away on a day that I'm unavailable. No other choice of days or times are available. This is not the first time my family has been let down by this surgery abs I feel they are failing in their duty of care to their patients. I am now looking to register elsewhere.
GP surgery review: hedge-end-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: June 2023
Attended my yearly asthma clinic with the asthma under control with effective medication. I was then reluctantly persuaded to change this medication for one which was 'more environmentally friendly'. Under this new medication my asthma is much worse and no longer under effectively managed. At my next review I will insist on returning to the old medication.
GP surgery review: hedge-end-medical-centre
Title: Mental health physical
Rating: 1 out of 5
Visited: May 2023
Not quite sure why the physical health assessments have been farmed out but my latest encounter resulted in lack of professionalism, competence and an acute inability to communicate on any level - let alone about the sensitive nature of health. This is such an amazing GP practice what's gone wrong? Having an annual physical health assessment because of a mental health condition is usually a really productive encounter that maintains my trust in the profession. However, my latest experience was quite the reverse and one that I will not be repeating. 
If the provision of services change then the level of quality, and essentially competence by the care provider shouldn't.
I will not be exposing myself to this experience again.
GP surgery review: hedge-end-medical-centre
Title: Great flexibility and responsiveness
Rating: 5 out of 5
Visited: March 2023
I wanted to express my gratitude for the Hedge End Medical Centre team this week. I had two different reasons to visit the doctor this week. On both occasions I was contacted within 2 hours of submitting the econsult and seen by the doctor within 6 hours of submission. They were quick, responsive and flexible. There was an issue with my prescription which they dealt with quickly so I could start treatment immediately when they could have asked me to wait until the morning or Monday. Thank you!
GP surgery review: hedge-end-medical-centre
Title: No appointments
Rating: 1 out of 5
Visited: March 2023
Have an on going issue since September last year, had blood tests etc , same issue continues couldn't get an appointment, finally got an appointment, only for Hemc to cancel great  ! 
No appointments released this week or at the hub just waiting ! Not really acceptable, hopefully someone does contact me as advised to rearrange the appointment.
GP surgery review: hedge-end-medical-centre
Title: Really helpful team
Rating: 5 out of 5
Visited: February 2023
Attended yesterday. The Reception team are always friendly and welcoming. Very willing to help. I had excellent service yesterday. Much improved service. Lovely team of Dr’s. working under great pressure. They are doing their best despite what you might think.
GP surgery review: centre-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: October 2022
Wanted to give a review to thank Fareham Centre Practice for all the care and kindness always shown to me and my husband, it has always been first rate. Kindness and care from doctors and nurses, referrals, test results etc from secretaries and our very patient reception 'thank you' all.  Great service with a very reduced staff.
GP surgery review: centre-practice
Title: Getting through to secretary
Rating: 4 out of 5
Visited: October 2022
I have test results which I need so I can tell my boss whether I’m ok to return to work. After waiting 35 minutes to speak to someone I was then told to ring the secretaries who would go through the results. Well after 6 times calling still no luck, the phone rings and then goes dead or you get the engaged tone. Please how is anyone meant to get results when no one answers the phone.