janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-ecclesbourne-practice
Title: Very disappointing
Rating: 1 out of 5
Visited: January 2022
After an hour of telephone line queue for an appointment, the receptionist said the doctor will call back. My husband waited all day without going to work and no phone calls. When called back at 4.30, they said the doctor has an emergency and was not available, will need to call the telephone again for an appointment if need to. This same-day appointment system is not working for people who go to work. We will need to find another GP, where we can pre-book appointments. Very frustrating experience.
GP surgery review: the-lyndhurst-surgery
Title: Good doctor
Rating: 5 out of 5
Visited: September 2023
Doctor was friendly, knowledgeable and made me feel at ease, took time to explain things to me, appointment was late but it was clear they were very busy and doing thoughtful practice with patients
GP surgery review: the-lyndhurst-surgery
Title: Great receptionist service
Rating: 5 out of 5
Visited: December 2022
I rang on the 9th December and been trying to get a appointment for last two weeks explaining to the receptionist about my health concerns. She was ever so friendly and helpful and booked me a appointment for the evening. Ever so grateful thank you
GP surgery review: the-lyndhurst-surgery
Title: The worse service ever
Rating: 1 out of 5
Visited: October 2022
We had to wait more then 30 minutes over the phone to get to the reception and when we got to them they said that we can not get a face to face appointment for our daughter!
This was an emergency appointment we needed and she said that the doctor will call us between 10-12 to talk to us!
We don’t need talking we need our daughter to be seen!
Very poor service!
GP surgery review: the-lyndhurst-surgery
Title: They continue to let me down
Rating: 1 out of 5
Visited: June 2022
I have been dealing with this surgery only when I needed, and everyone I had been let down. I have to chase for results for more than 5 weeks despite we’re well received and been told they were too busy. I have to escalate several times before had a response, this is not the experience a patient should have. The  following time I need to been in touch I had request a prescription that despite been told was at the pharmacy, never was sent. Again after several phone calls I had to escalate to the deputy Practice manager. Nice lady, sorted and apologetic. Last time I had to increase the dosage as instructed by consultant. The GP did not anything about, I had request the adjusted dose and been told I was going to receive a phone call to discuss about on the same day I chase up (after three days).
Guess what? No phone calls 
I have to say that I had not the best customer experience and not suggest anyone to use this surgery. “To be busy” is not a good excuse. Get organised instead.

Regards
GP surgery review: leyton-healthcare-4th-floor
Title: New patient and not happy
Rating: 2 out of 5
Visited: September 2023
I telephoned to arrange a call from a doctor regarding pain management I was informed the next appointment was 15 days away from the receptionist so I was expected to remain in pain until then.she said the treatment starts with physiotherapist which was wrong that is second part of treatment  Can reception staff not use their own initiative when a patient calls in pain it is a serious matter. My previous GP in a different area called back within 12 hours of requesting help. First contact staff have no experience in pain management or preparation of a medical plan for patients only doctors and consultants can do this
I would be happy to discuss with practice management if they could contact me
GP surgery review: leyton-healthcare-4th-floor
Title: Incorrect information
Rating: 1 out of 5
Visited: August 2023
You booked  a blood test appointment at Queens Road Medical centre for 12 September and I must pick up the form from The Orient Practice before I have the test. Then you said I don't need to pick up the form. I received a call yesterday to say Queens Road do not have the form and they have cancelled my appointment. The lady said she will ring me today at 10.00am to confirm the cancellation but I have not received a call. As I care for my 91 year old mother, I made arrangement for her care while I attend this appointment which I now had to cancel. An early reply would be appreciated
GP surgery review: leyton-healthcare-4th-floor
Title: Very bad
Rating: 1 out of 5
Visited: July 2023
The receptionist are very rude face to face or by phone 
I always have to chase my son medications and even to see a doctor you can’t I got a big health issue they don’t care
GP surgery review: leyton-healthcare-4th-floor
Title: Extremely poor service.
Rating: 1 out of 5
Visited: April 2023
This Practice is beyond ridiculous. The receptionist are rude, no phone matters and lack of knowledge in what they do. It is hard to get an urgent appointment at this Practice, the next appointment they will offer is normally a month or two until you could be booked in for a phone consultation, not even f2f. Its like you need to be in your last breath until they actually offer to help you.

When booking an appointment they will ask you to do an e-Consult and even with that when completing it and when they detected that your problem is urgent it will ask you to 'Call you GP for urgent help' so its like you're stuck in a limbo.
GP surgery review: leyton-healthcare-4th-floor
Title: Currently searching for a new practice.
Rating: 1 out of 5
Visited: December 2022
Feeling very frustrated with this practice. It is near impossible to get through on the phone - yes, the queues are long, but that’s not the issue. 

I missed a call from a Dr this morning, and I immediately (within seconds) tried to call the surgery back, but after trying to get through for over an hour, I gave up. 

Their phone line is temperamental. After waiting ages in the the queue (from caller 13 to 6), it dropped the call. I kept calling back. The calls kept dropping after a few minutes on hold. Every few times it just had a message about there being technical issues with the phone line or something, so I had to hang up and try again. When I finally was able to get up to 1st place, someone answers and, before I get the chance to speak, she asks me to hold. £1m to whoever can guess what happens next. The line cuts. I’ve worked in admin before and it is usual practice to call someone back if their call dropped while they were on hold with you. No call back. Ok, the surgery is busy (I’ve preempted your response). I tried calling another 10 times today after that, in the afternoon, because my daughter really needed that appointment but could I get through? Nope. At 16:24, there was a message saying the practice is closed. Called a few times after that to make sure it wasn’t an error. Incredible.

I also find it mind blowing that at least 5 minutes are dedicated to each appointment yet a GP will not attempt to ring the patient’s phone again when they don’t get through the first time, considering we are not given a precise time for the call and may have missed it by seconds like I did today. It’s a bit like when you don’t want to speak to someone but you’re forced to call so you let it ring a couple times and hang up so you can say, ‘hey, I tried to call!’ The message I received says something along the lines of, ‘call the surgery for another appointment if you still need it’, but fat chance of even being able to get through.

I still don’t understand why this surgery is operating on a telephone appointment only system still when so many gps have resumed in person bookings. How can you medically assess someone’s symptoms over the phone? In person, you could surely see other symptoms that may not be mentioned over the phone. Symptoms a photo cannot always pick up or a patient may not fully be able to describe. We may as well all register with internet GPs because it’s basically the same service. It might actually be easier to get through to them though!

Words cannot describe how fed up I am of having this experience over and over again. Let me be clear, this is not the first time. But it will be my last. I’m sure many patients of Leyton Healthcare are fed up. If it wasn’t for the amazing care I’ve had from the nurses I would’ve left already. Unfortunately, nurses alone cannot carry a surgery.

Currently searching for a new practice.
GP surgery review: leyton-healthcare-4th-floor
Title: Rude and abrasive
Rating: 1 out of 5
Visited: December 2022
The surgery site lists multiple numbers for contacting them, including an internal number. If you so happen to call this number, the person answering you will berate you for calling this number.

If you do call the “right” public number, not only are they slow to answer, but they are rude and argumentative. Several times have I had missed medication prescriptions because they require a medication review and you have to proactively book it… for a time well beyond the renewal for the prescription. Reception is completely helpful in this manner and threaten to not answer the phone if they see your number.
GP surgery review: leyton-healthcare-4th-floor
Title: Disgusting service
Rating: 1 out of 5
Visited: May 2022
My girlfriend is pregnant, in may i went in to gp to ask about a prescription to be sent in a Farmacy in Seven sister road. I went to the pharmacy but any prescription was sent by the gp. I Called the gp again( pharmacy told me they couldn’t help me calling the gp) the member told me was impossible that they’ll didn’t send the prescription, result she round the guilty to me. Ok! My Fault!
Today 13 July 2022 I called the gp this morning again for the same prescription ( iron or ferrrum ) after one hour waiting at the phone, they answered they can t make prescription by phone, only by sen an e mail mentioned by the staff and……Result:the e mail system host answered me I can t send the e mail at this address.
Yet I m at phone waiting for the first member of the staff answer me for about 35 minutes.
I can t wait born my kid to definitely Change gp.
Thank you even if never will change
GP surgery review: leyton-healthcare-4th-floor
Title: Repeat Prescription not issued
Rating: 1 out of 5
Visited: April 2022
I requested my medication on 25th March and it's 2nd April and the repeat prescription still hasn't been authorised.  So much for the website boldly (and inaccurately) claiming that it'll be ready in 2 working days. I'm sure when I phone on Monday I'll get 'Oh, they must have missed it' and this won't be the first time this has happened.  Fortunately I request in plenty of time and have time to sort it out but this kind of event really shouldn't be happening.  Poor admin but good doctors at this practice.
GP surgery review: leyton-healthcare-4th-floor
Title: Very bad practice
Rating: 1 out of 5
Visited: March 2022
My daughter is diabetic type 1 she has feet infection (so it’s extremely dangerous for her )and I try to book appointment on Friday 25/3/22but receptionist refused because she said fully book and I really need a doctor I should call for 111, when try explain her that is serious and then want to speak with a manager the receptionist started laughing and then she said the manager can’t  book appointment for me also when I wanted to speak with a manager she said that manager is busy and can’t talk to me now and I should call them later. It’s ridiculous , this the worst GP as I ever had. I do not recommended this GP.
Mila
GP surgery review: leyton-healthcare-4th-floor
Title: Good menanger
Rating: 4 out of 5
Visited: March 2022
On Friday I filed a complaint .Monday afternoon manager called to me and ask to meet and speak about what happened,so on Tuesday I went to see the manager. I need to say .The manager turned out to be a very nice, helpful person and the problem was solved. Thank you very much, I’d like more people like manager Leyton heath care.
GP surgery review: sma-medical-practice
Title: Great Doctors and Staff very helpful
Rating: 5 out of 5
Visited: October 2023
The Doctors at SMA are great! Very helpful, polite and efficient with the service. Always go the extra mile. I would highly recommend them and want to say a huge thank you to the team. 

T
GP surgery review: sma-medical-practice
Title: Surgery feedback
Rating: 4 out of 5
Visited: September 2023
The staff wre extremely helpful today and helped to accommodate my appointment, which I was running late for. They also supported with a sick note and this was all done in a supportive and friendly manner. The receptionist (young lady with glasses) was very friendly and helpful, as well as the person which I believe is the Practice Manager (gentlemen based behind the reception). Both were welcoming, friendly and helpful, as well as the GP, who is always thorough and listens.
GP surgery review: sma-medical-practice
Title: great practice
Rating: 5 out of 5
Visited: September 2023
fabulous doctor and reception good i  am happy with everyone
had a good experience  good support

always given appointment
o
GP surgery review: sma-medical-practice
Title: Doctors are of a good standard
Rating: 4 out of 5
Visited: July 2023
Please tell the doctors that they are doing a great job and to more importantly try their best to maintain the standard which they have set. 
Well done !
GP surgery review: sma-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: June 2023
The Gp’s are super friendly and understanding and treat you with care 
The staff is so nice lovely and helpful 
I get my appointments on regular basis and As soon possible
GP surgery review: sma-medical-practice
Title: Good practice
Rating: 5 out of 5
Visited: June 2023
Today I saw Dr for me and my husband both Dr nice and helpful. Receptionist also listen to us.Alway they give us Dr appointment. Thanks
GP surgery review: sma-medical-practice
Title: Excellent service delivery
Rating: 5 out of 5
Visited: June 2023
I received a top notched care and support not only from the GP I was scheduled to see  but also from the front ffice staffs manning the reception desk. On entering the practice , I was recieved with smiles,  my details was checked against the appointment slot and was happily told to have a seat ,and this makes me more comfortable. I was called in fews minutes after my arrival and again l was directed to the room where my GP is . The doctor took his time to explain in details, the test result in a lay man language to my understanding. I left the practice happy and with reassurance after a hard day's work. The staffs of SMA medical should continue with their good practice and top class exhibited professional conduct.
GP surgery review: sma-medical-practice
Title: Very poor service
Rating: 1 out of 5
Visited: March 2023
Very poor service, one tel you one thing, other tel you some thing else. Just wast of the time. 45 minutes waiting for the nurse to see. Just waste. No point to book the appointment
GP surgery review: sma-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
My son was seen by one of the doctor and he was very friendly and listened our problem ,the receptionist was very helpful as well .
GP surgery review: sma-medical-practice
Title: Good servics
Rating: 5 out of 5
Visited: February 2023
I’m so great full of being seen as soon as possible with my queries and the doctor made me feel good  my problem 
Keep up with good work of helping others 
Thanks
GP surgery review: the-manor-practice
Title: Awful phone service
Rating: 2 out of 5
Visited: October 2023
Had a missed call from the doctor called straight back was no 2 in the queue for 20 mins - picked up and receptionist did not listen when I explained I had a missed call- kept saying I had an appointment to cancel- which I didn’t , then said it’s to discuss a referral which it isn’t as that was 2 days ago -awful telephone service , never listen , rude and abrupt - still dont know why the doctor was trying to call me …..
GP surgery review: the-manor-practice
Title: Absolutely Uselessly no point of this surgery
Rating: 1 out of 5
Visited: September 2023
Had a telephone consultation booked with the doctor missed the call. I called the surgery straight back. I waited over 25mins no one was picking up despite being number 2 in the queue. When I finally got through the receptionist said she will pass on the message to the doctor to call me back. Didn’t receive the call back. The practice manager will reply here ‘Dear patient, I am sorry to hear you have not been satisfied with the service provided at our surgery. Please call on 02085398950 as soon as possible and ask for a practice Manager to discuss your complain. Best Wishes, Practice Manager’ but when u do call the surgery to speak to her she will refuse to take your call or call you back. Very poor protocols and management.
GP surgery review: the-manor-practice
Title: No appointment available
Rating: 1 out of 5
Visited: September 2023
I received a text message from the doctor to book a routine appointment to discuss my results. I contacted the surgery was told  routine appointments for September are gone and October appointments are not up  on the system yet, to go online and do an online consult. Which I refused as everytime I fill out an online consult I get booked with an out of hours doctor even do I specify I want to speak to the doctor who referred me for the tests. It’s the first week of September how is it possible September appointments have been booked up. Need to offer more appointments to patients same thing with emergency appointments can never book one always get booked with an out of hours doctor.
GP surgery review: the-manor-practice
Title: Deliberate call hang up
Rating: 1 out of 5
Visited: September 2023
I am extremely disappointed with the practice here I am trying to book an appointment multiple times I have waited for hours to book an appointment for my issues and when I come to the front of the queue they deliberately hang up and cause me to re join the queue and wait again until they’re fully booked this is bang out of order! Such a disgusting unprofessional act I suffer from depression and anxiety and this is not helpful at all imagine if I was in a life threatening situation you guys would be highly reliable for this! Either recruit new hardworking members or sort your people out
GP surgery review: the-manor-practice
Title: No one picks up the calls
Rating: 1 out of 5
Visited: May 2023
Called the surgery was number 3 in the call estimated hold time was 3 mins was on the phone for over 40mins. When the receptionist picked she was absolutely useless couldn’t even help with me with my query.
GP surgery review: the-manor-practice
Title: Horrible rude receptionist
Rating: 1 out of 5
Visited: March 2023
Arrived 8 minutes late for a scan because of horrendous traffic at the bakers Arms and lea Bridge Road and was told I won't be seen for being 8 mins late  8 mins  the receptionist was  rude with a attitude problem  the place it self is filthy could do with being knocked down and rebuilt I would strongly advise anyone who need to go for a scan go else where
GP surgery review: the-manor-practice
Title: Can not get through
Rating: 1 out of 5
Visited: January 2023
Received a text wrongly stating I haven’t had a flu jab but it is a minimum of 26 minutes wait to get through on the phone. That’s no service!
GP surgery review: the-manor-practice
Title: Worst practice known to man
Rating: 1 out of 5
Visited: September 2022
Worst experience I have ever had in my entire lifetime... Due to diagnosis I'm not supposed to have any stress, but the staff at this practice have driven me to despare. Do not sign up here.
GP surgery review: the-manor-practice
Title: very poor experience
Rating: 1 out of 5
Visited: September 2022
Both my elderly parents are with this practice and have health issues. Trying to get an appointment to see a doctor is so difficult, you can't get past the receptionists with the third degree! When we finally got a telephone consultation, the medication prescribed was wrong. This could have been very dangerous if we hadn't checked it before my father took it. 
This practice likes to give out lots of prescriptions without reading your history notes first.
Will try and get met parents to another surgery but walking is difficult for them. Hopeless!
GP surgery review: the-manor-practice
Title: Poor customer service
Rating: 1 out of 5
Visited: June 2022
They refer me to hospital and when i got prescription from hospital i give it to this GP and they said it will be sent to my pharmacy in 3 days now today is 5th day they still not sent it to pharmacy and I informed them that ia hve breathing problem so I can't wait more and every time when i visit gp they said we have sent to prescription room it will be added very soon these people don't even care how your heath is this gp is useless.
GP surgery review: dr-mohammed-green-man-medical-centre
Title: Great care and support
Rating: 4 out of 5
Visited: April 2023
I have received the best possible care and support from this young Doctor over the past couple of months.  For which I am very grateful and I consider him to be a very valuable addition to this Practice,
GP surgery review: dr-mohammed-green-man-medical-centre
Title: No medical service
Rating: 1 out of 5
Visited: July 2022
I made repeated attempts to schedule an appointment for my 11-month-old baby girl, but to no avail. I was advised on July 28, 2022, at around 10 a.m. that the gp office is quite busy in the afternoon because all emergency appointments are fully booked. When I called the gp's office again at around 2:00pm, a different receptionist informed me that the doctor's office wasn't actually open. I never encountered a busy gp when I went there. I haven't seen many patients yet. Additionally, this gp practise lacks a paediatrician to address children's medical needs. A complete waste of time and efforts.
GP surgery review: dr-mohammed-green-man-medical-centre
Title: Friendly, responsive, helpful
Rating: 5 out of 5
Visited: June 2022
I have had a great customer and patient experience
The reception staff are super friendly 
The doctors caring and get on with what needs doing

Only one thing - the waiting area has enough posters and leaflets to account for the Amazon deforestation. I blame CQC who think posters are evidence of action.
GP surgery review: dr-mohammed-green-man-medical-centre
Title: Excellent, friendly service
Rating: 5 out of 5
Visited: April 2022
I simply don’t recognise the Green Man Practice from the preceding reviews. My experience over many years of the practice has been extremely positive. The reception staff are friendly and helpful, the Doctors are concerned and constructive and the practice nurse is a pleasure to deal with. I fully recommend the Green Man practice.
GP surgery review: harrow-road-gp-centre
Title: Difficult to get appointments
Rating: 2 out of 5
Visited: March 2023
I received a call from the surgery twice to tell me to book a GP appointment. I have rang back and receptionist said they do not have any appointments left. I have asked for an appointment in advance and no chance of one. I have asked over the phone that why did the voicemail say book an appointment when you have non available and the lady did not reply. I have been sick for over a week and cannot get an appointment.
GP surgery review: harrow-road-gp-centre
Title: Good practice
Rating: 3 out of 5
Visited: March 2023
Dissatisfaction of the explanation. I was feeling unwell for few days with what I was explained by Gp as suspected urine infection. I was prescribed antibiotics. Just recently uploaded NHS application and noticed that in my records is written that the problem is suspected urine infection and alcoholism. I am completely shocked as I have not been asked about my alcohol consumption or even mention about it. I was in intense pain for few days, without proper sleep, absolutely exhausted from pain and discomfort. How even it is possibly to assess me like that? I always thought that health care professionals are here to help and support, not make such wrong judgment!