janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: primrose-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: August 2022
I was with another practice for over 20 years. I found it very hard to get an appointment and get through the receptionists and decided to move to Primrose and cannot praise it enough. I have had a problem for over 3 and a half years. Telephoned primrose and told the receptionist about the problem she said leave it with me and a doctor rang me back within the hour and asked me to go and see him within the next 30 minutes and listened to my problem then recommended a treatment and is on on going treatment. I just want to say a Big thank you to all the staff, nurses and doctors especially the receptionist for their professional help and understanding
GP surgery review: primrose-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: April 2022
After visiting the surgery this month my nurse supported me with all questions and concerns I had and assured me with best advice recommended, my nurse was very kind, polite and I was at ease after understanding the situation.
GP surgery review: primrose-surgery
Title: Decent and reliable Surgery.
Rating: 5 out of 5
Visited: March 2022
I joined Primrose many years ago after finding it very had to find a decent practice in the area.
As I have to take regular medications for many conditions due to having a disability and pain issues I have to rely on them to get it right and to help me when I need.
I never have any problems getting to see my nurse and In fact she goes way above the normal to help me.
If I need to I try to speak to one particular doctor when I call who helps me a lot, he never rushes me and I feel safe when I have issues as he always helps and listens which is very rare today with doctors.
Overall It’s a decent practice.
GP surgery review: urmston-group-practice
Title: Thank you
Rating: 5 out of 5
Visited: June 2023
Always had a good experience with this practice, but today, with an elderly relative, they were outstanding. Patient, kind, thorough & expert. Thank you
GP surgery review: urmston-group-practice
Title: Help when I needed it.
Rating: 5 out of 5
Visited: November 2022
I had been suffering with an health problem which over time got worst..I submitted a request to see a doctor on that day at 8.15 am..they rang
around 9.30 am and offered me an appointment  for the afternoon..the general practitioner   that saw me was professional,caring and put me at ease whilst showing me empathy...she prescribed some medication after examining  me which has really helped and said to contact her again if the problem did not clear up...so praise where praise is due...I recommend  this practice .
GP surgery review: urmston-group-practice
Title: Pointless practice
Rating: 1 out of 5
Visited: October 2022
After being unable to access my GP via "ask my gp" I decided to pop in to the practice in person with a letter detailing several tests I needed in order to be put on the transplant list, the receptionist could have taken the letter and scanned it or maybe even given it to a doctor, instead she said the words we all love to hear, you will have to go on ask my gp!!! So as this is an extreme sport trying to get on before its full I really cant be bothered! Thank you so much for all your help and assistance.
GP surgery review: urmston-group-practice
Title: Sad demise of a once great Practice
Rating: 1 out of 5
Visited: September 2022
A Dr. from this practice delivered me 73 years ago in my granny's front room. I have been with them ever since. Until covid struck it was so easy to book an appointment. Now everything is on line. I too have been into the surgery to try and book an appointment. It would be easier to get an audience with the pope. I found the receptionist to be officious, patronising and dismissive. I don't own a computer so have taught myself to use my phone to send emails etc. Some elderly people aren't as fortunate and there are many of us who are not computer literate. What if you can't access Ask my G.P.? I find the way the elderly are treated by certain receptionists to be despicable. Urgent training is required. It's such a shame because once you eventually get to see a doctor they are lovely.
GP surgery review: urmston-group-practice
Title: impossible to contact
Rating: 1 out of 5
Visited: May 2022
A 2 hour window to get through the totally impersonal online "ask my GP" fiasco. Often "offline" during this period. Nobody answers the phone. Urmston group practice has built a very effective wall between itself & the patients. I'm sure it works well for the practice & the oh so important receptionists. Advice.. don't grow old in Urmston
GP surgery review: crompton-view-surgery
Title: Long wait times for phone to be answered
Rating: 5 out of 5
Visited: October 2023
I had an appointment for my flu jab this morning which at short notice I was unable to attend. Tried for over an hour to get through and gave up, so am now a did not attend. First time I held for appointments and waited over 6 minutes, then it was option 2 which just rang out so gave up after another 6 minutes being patient 1.
I couldn't cancel this appointment online either or would have. Just tried again and option 2 is on answer machine which it wasn't earlier in the morning. Tried for appointments again and waited 7 minutes without progressing up the queue from position 2. 
It seems that the new system is resulting in longer wait times for phones to be answered and this will mean appointments that people want to cancel get wasted because they like me give up.
It might be worth trying to find out why people haven't attended appointments as several will be they gave up the same as hospital systems. 
I don't feel the new phone system is an improvement with such long wait times to get the phone answered. Can anything be done as this is isolating patients and to be honest it is wasting valuable clinician time that other people could have? I am sure I am not alone with this comment.
GP surgery review: crompton-view-surgery
Title: Amazing staff and service
Rating: 5 out of 5
Visited: July 2023
I moved to this practice 6 months ago. All the staff without exception including support staff, nurses and doctors are friendly, polite and leave you feeling that everyone cares about your health and you as a person. The staff prioritise your requirements accurately and I have never had an appointment cancelled or deferred. My wife and I both feel we are blessed to have such a professional practice. Thank you to all the staff at Crompton View. We really appreciate all the effort you all put in.
GP surgery review: crompton-view-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: April 2023
The appointment was on time and I was very satisfied how my symptoms were treated, with ample time to discuss the options.
GP surgery review: crompton-view-surgery
Title: Brilliant Practice
Rating: 5 out of 5
Visited: March 2023
Always consistent. Friendly,professional reception staff. I do have a favourite gp,who I prefer to see if possible,but if not the others are very nice. The nurses and healthcare assistants are extremely caring. Everyone is approachable.
I am very grateful for the care I receive at this Practice.
Thank you everyone,its a great team effort.... and you make a difference. Keep up the excellent work.
GP surgery review: crompton-view-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: February 2023
Receptionists are so polite and helpful Appointments are easy to get depending on how urgent they are The doctor I see regularly is so approachable and caring Nothing is too much trouble.Diagnosis and treatment is discussed in a friendly manner I never feel rushed
The practice is so efficient Appointments are on time and the whole experience with every member of staff is great
In this time of pressure on the NHSand on GPS this is a superb caring practice
GP surgery review: crompton-view-surgery
Title: Wonderful in every way !
Rating: 5 out of 5
Visited: February 2023
Everyone here is so kind, professional , helpful and knowledgeable that I can’t thank them enough! The atmosphere is always welcoming , all staff reassuring and friendly at all times. A huge thank you to you all!
GP surgery review: crompton-view-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
I have been a patient at this surgery for some time and all the staff have been friendly and helpful. Thank you
GP surgery review: crompton-view-surgery
Title: Excellent treatment
Rating: 5 out of 5
Visited: July 2022
I have had the best of care since having a chest infection. The doctor phoned me several times at home to monitor me, as well twice in the surgery. Such a very dedicated and knowledgeable Doctor.
I would also like to say how pleasant the reception staff are.
GP surgery review: crompton-view-surgery
Title: unable to get through
Rating: 2 out of 5
Visited: March 2022
I have tried to call this surgery for the past 4 hours and unable to get through constantly engaged. Is there a problem with the phone? There is no queue system :(    Is there no other way of contacting you?
GP surgery review: harwood-medical-centre
Title: Amazing pratice
Rating: 5 out of 5
Visited: November 2023
Just done a 6 week diabetes course and it was amazing loved it I would be going back again to do it all again it was that amazing
GP surgery review: harwood-medical-centre
Title: Great Staff
Rating: 5 out of 5
Visited: July 2023
I suffer from white coat syndrome and consequently I hate the annual blood pressure checks. The HCA I saw today completely relaxed me and made me feel at ease with the procedure. Made the world of difference to me. Staff like this are worth their weight in gold.
GP surgery review: harwood-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: July 2023
Attended for routine appointment. Practice Nurse went out of her way to undertake further tests that were due but no part of that particular appointment. Extremely grateful for extra time taken during a routine appointment to undertake extra tests. Brilliant service. Thank you.
GP surgery review: harwood-medical-centre
Title: Booking an appointment
Rating: 4 out of 5
Visited: May 2023
Usually I find it quite stressful booking appointments ref my health-but today I got the nicest lady who was totally ‘human’ & helpful & was not ‘stressie’ about dates/times etc-a real credit to your practice & the start of a few appointments that I have been putting off. Sometimes the ‘front-line’ can be off putting, so this starts off as a poor interaction. Maybe due to being a Monday morning I had a better experience-who knows. I work within the NHS & realise our challenges-but well done that lady.
GP surgery review: harwood-medical-centre
Title: 2 weeks without medication
Rating: 1 out of 5
Visited: February 2023
I was discharge from hospital following a major operation. Post operation there was a complication I was treated and given 2weeks of medication.On discharge from hospital I was told to contact my    G P to discuss my problem and get more medication. The doctors staff refused to make me an appointment until 28th February leaving me without medication for 2 weeks. I am not sure how this will affect my wellbeing but I could always go to A & E and clogg up the already over stretched emergency services.
GP surgery review: harwood-medical-centre
Title: Great Practice Nurse
Rating: 5 out of 5
Visited: November 2022
I had an appointment today with a nurse who was an absolute credit to your GP Practice and to the profession.  I am generally an anxious patient and my appointment was for an unpleasant test but she put me completely at ease. She was so friendly, understanding and talkative any anxiety I had went away. I also received an unexpected but much appreciated and overdue full MOT with blood test and BP check during the appointment and by the time it came to the test I was dreading I was already fully relaxed.  Another positive experience at Harwood Health Centre. Thank you.
GP surgery review: harwood-medical-centre
Title: appointments
Rating: 3 out of 5
Visited: October 2022
Today I was trying to make a appointment for covid booster, I have just got over covid( 29/09 ) told to ring back when i was clear they would make me appointment 28 days later, the woman that answered said she could not do that, last week someone else could,
when i told  her this she did not want to know and said i,am 

terminate this call and put the phone down on me when i was still speaking.  total ignorance.
GP surgery review: harwood-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: July 2022
Thank you so much for great service today. Helpful staff, doctors who were kind and sorted out my x-ray and treatment.
GP surgery review: harwood-medical-centre
Title: Exceptional service
Rating: 5 out of 5
Visited: May 2022
I have always had a very good experience with this practice but today was exceptional. I explained my situation to the lady who answered my call. She was kind, caring and took detailed notes to pass onto the doctor. I called back a short while later as requested and provided further information for the GP then I received a call informing me that my prescription has been sent to the chemist. Such a quick and efficient service but most of all I appreciate the kindness and understanding of the staff and them taking my concerns seriously. I’ve always had the best interactions with receptionists, admin team, nurses and GPs at this practice and cannot rate them highly enough.
GP surgery review: harwood-medical-centre
Title: Yet again I am left high and dry with no painkillers
Rating: 1 out of 5
Visited: March 2022
I am under long term treatment for breast cancer. I take a tablet that causes arthritis and high blood pressure amongst other things, but i have to take it to reduce my risk of cancer coming back in my remaining breast. I am prescribed Tramadol fortnightly. They are potentially addictive so I am scrupulously careful with the dose. They are very effective and at the moment I can move and work and parent and whatever i need to do because they work. I had a painkiller review at your surgery at the end of March and see the neurologist in a couple of weeks and the breast cancer unit too. Your surgery regularly blocks my prescription request and has yet again, so I am without my prescription again. It explicitly says in the pack not to suddenly stop them. There is no reason to stop them. Yet I am constantly chasing up your practice because they are stopped. I’m now told I have to phone tomorrow and haven’t had any since yesterday am
GP surgery review: mandalay-medical-centre
Title: Great experience with reception
Rating: 4 out of 5
Visited: September 2023
I had a great experience with one of the receptionist ladies at Mandalay Medical Centre. She was highly professional and organised in guiding me through the process of scheduling an appointment with the nurse. Her assistance made the whole process seamless and stress-freE.
GP surgery review: mandalay-medical-centre
Title: Pleasant Experience
Rating: 5 out of 5
Visited: July 2023
I ordered my husbands prescription twice by phone through the chemist. Each time I went to pick it up, it had not been ordered.
I called the doctors and explained the situation to the lady on the phone who rushed his prescription through the same day. Thank you, it was much appreciated.
We are moving out of the area soon, so will unfortunately have to move doctors. But I would definitely recommend this surgery.
GP surgery review: mandalay-medical-centre
Title: Ringing the practice
Rating: 1 out of 5
Visited: May 2023
Well, just rang the practice again and as I was trying to explain to the receptionist why I was calling, she very rudely interrupted me mid sentence and told me to ring Bolton One. I just put the phone down as I'm sick of rude receptionist that won't even let you finish your sentence. As I'm having difficulties traveling to Bolton one, I wanted to speak to someone that might be able to help. I won't be calling again!
GP surgery review: mandalay-medical-centre
Title: Nobody answers the phone
Rating: 1 out of 5
Visited: April 2023
Just tried ringing the surgery and was in queue position 2, waited 10 minutes, no answer. Always the same, don't know why I bother.
GP surgery review: mandalay-medical-centre
Title: Poor phone service
Rating: 1 out of 5
Visited: November 2022
Been trying to ring since 9.0am.tried  71 times and still engaged at 1.30pm.always the same,then if you get through told to ring again tomorrow as no appiontment's are available ,its a joke
GP surgery review: mandalay-medical-centre
Title: Very poor
Rating: 1 out of 5
Visited: November 2022
My elderly housebound mother (suffering from COPD) first requested a home visit for a flu vaccination in September of this year. She was informed that she was on the waiting list, but heard nothing more. After calling again in October and again in November (not to mention the all the calls in which it was impossible to get through to anyone), she was finally told that her appointment for the flu vaccination is on the 17th January (2023)! By this time, the flu season will be in full swing. Absolutely disgusted at this treatment, or rather, lack of treatment.
GP surgery review: mandalay-medical-centre
Title: Poor management.
Rating: 1 out of 5
Visited: October 2022
Doctors are never available, usually on holiday or booked up for months.
Unable to get an appointment after 9am even though the phone system can only hold 4 people waiting at a time.
Reception staff are extremely rude, no professionalism.
Every time I ring, they just focus on how quickly they can end the call.
The reception staff never even take your name they just say fully booked up after 9am and to go to A&E, even though A&E are stretched as it is.
Nurses are great, Doctors very helpful when you can actually see one; however, the reception staff bite your head off when you ring and have no sympathy towards patients, even when you go into the practice they never smile, you walk in, and they say what you hear for? ok take a seat.
GP surgery review: mandalay-medical-centre
Title: No service at all
Rating: 1 out of 5
Visited: October 2022
trying to ring surgery from last 20 min (17.oct.2022 from 10:05 am till 10 :25)but constantly engage , now tell me how should I contact them to book appointment.

previously there was a queue system on phone so you can wait and know that phone will be answered.

No way to accept this.
GP surgery review: mandalay-medical-centre
Title: Just too hard to get to see a doctor
Rating: 2 out of 5
Visited: June 2022
My husband has chronic back pain. We tried to get an emergency appointment to get the appropriate pain killers. We were offered an appointment in 6 weeks. After calling 111 and an ANP I eventually got him an appointment with  a doctor who told us if he is ever in so much pain again go straight to A&E as the pain isn’t being managed. Not sure how their initial 6 week appointment would have helped.

Unfortunately this is far from an isolated incident. The systems they have in place aren’t working to serve their patients
GP surgery review: mandalay-medical-centre
Title: Great practice lovely staff
Rating: 5 out of 5
Visited: June 2022
Ring in the morning for my 14 year old son,got an appointment that day,we had a lovely nurse call jo,
GP surgery review: the-oaks-family-practice
Title: Bad service
Rating: 1 out of 5
Visited: January 2023
It took me 4wk for an appointment. 
Followed by 4 day wait for bloods.
Rang back for results and new appointment
Told by reception that results back and need follow up, by telephone .ok
Further 2 wk for a phone call. Asked why so long for a call. She said it’s none urgent. I asked how would she know that is she a doctor. No
Do these receptionist see your results are they qualified to give their opinion on results No
Sort your staff out.
GP surgery review: the-oaks-family-practice
Title: Absolutely Brilliant Service
Rating: 5 out of 5
Visited: November 2022
I've had 2 chest infections within a few months.
On both occasions phoned surgery and given face to face appointments within a couple of hours.
Very thorough examination and diagnosis and an appointment made for a chest X-ray.
Medication prescribed that worked wonders.
Very friendly, professional service.
Thankyou so much, I consider myself fortunate to be registered with you.
GP surgery review: caritas-general-practice-partnership
Title: Fabulous practice
Rating: 5 out of 5
Visited: October 2022
Been a patient here for many years, thankfully not needing to visit too often but when I do I have always experienced a great team of doctors and nurses and friendly staff, Today was no exception, Keep up the great service
GP surgery review: caritas-general-practice-partnership
Title: Brilliant yet again
Rating: 5 out of 5
Visited: June 2022
The whole practice is just wonderful. Try not to use surgery but when needed such as unwell children can always get a call back , always responsive and caring. The staff are brilliant and caring and helpful. The PM helped me with a covid pass issue once and was responsive and spot on. The doctors are lovely. I really cannot fault the surgery and cannot thank it enough for the amazing care you all provide .
GP surgery review: stockport-medical-group
Title: Poor communication
Rating: 1 out of 5
Visited: August 2023
Use online service for myself and my brother as we are both deaf and my brother find it online service difficult to do. On it say which Metroid prefer and put text. What happened they use voice and been told often to text and keep getting excuse it won’t happen again but happen several time. They decide to phone my brother by phone and he is deaf and someone post letter though his letterbox. All this could be avoided if text in first place. So I amazed that say provide good service but choose to ignored the deaf as phone not text. What century are we living in is a modern technology but ignorant how to communicate with deaf people.
GP surgery review: stockport-medical-group
Title: Absolute Disgrace
Rating: 1 out of 5
Visited: March 2023
Elderly mother given an appointment over the phone only to be sent away when she got there saying the computers were down, there was no way she could have an appointment. Then the same week left without medication as the prescription had still not been sent to the pharmacy a week after being ordered.  They really don't care, I wonder if they would treat their own family the same way.
GP surgery review: stockport-medical-group
Title: Poor practice
Rating: 3 out of 5
Visited: March 2023
Try online service and only to find it temporarily out of service as already booked and this for two day. Went into practice ask receptionist if can book appointment only to be told have to use online service which I have and is full. I am at disadvantage as I am deaf and is difficult to get through. Worst service I ever had.
GP surgery review: stockport-medical-group
Title: Ridiculous service
Rating: 1 out of 5
Visited: February 2023
This practise is almost impossible to make an appointment you have to ring up at 8 in the morning. I've been trying this for the last couple of weeks to no avail. The excuses are  unbelievable like the NHS is under so much pressure etc. What happens when you just want to make an appointment and it's not urgent you can wait a week 2 weeks that's no problem. What's worse when they expect people with all sorts of illnesses to come in at the same time in the morning so they can all infect one and another. Lazy overpaid NHS staff avoiding doing the job that they are supposed to do and serving people by making it impossible for them to make an appointment. Extremely disappointed!