janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: balham-park-surgery
Title: Absolutely excellent service
Rating: 5 out of 5
Visited: November 2022
Everyone knows the pressure the health care system is under. I hadn’t seen a GP for years and was fearing that it would be impossible to get an appointment. But, I got one in no time, fantastic GP who got me a health check and blood test a few days later, referred me for various issues and has telephoned me three times to keep me updated. Superb service, thank you.
GP surgery review: balham-park-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: October 2022
We have recently transferred to Balham Park Surgery.  Their service is excellent.  Always on time, very efficient and most importantly a very comprehensive and thorough service.  An amazing difference from our previous practice of some 30 years.
GP surgery review: thurleigh-road-practice
Title: Impossible to see a GP, seems to be mostly private now
Rating: 2 out of 5
Visited: December 2023
You can book for about 50 different types of private treatment on the Patient Access App, but there is no longer a booking system for GP appointments. You can try the website, but all you will get is a message telling you the booking system is 'temporarily unavailable' due to having reached daily capacity. You can try emailing, but they have banned email correspondence so you won't get an answer. You can try phoning, you will be kept on hold for a minimum of 15 minutes and then an unpleasant receptionist will tell you to book online at 8am the next day (no matter how many times you tell them you're not available at 8am the next day). If you say you don't mind waiting 6-8 weeks, as long as you can actually get an appointment, they will tell you they don't make appointments that far in advance. You can try going in, and you will have the same computer says no treatment, just with added, barely disguised non-verbal hostility. The practice, by the way, is completely empty, as no-one is actually getting seen. I have tried umpteen times to get a GP appointment this year, and the only time I managed is when I made a phone appointment with the physiotherapist, who was miraculously able to book me one within a few days. Which just shows you it's not lack of availability but deliberate gate-keeping. The GP I did see was excellent, as are the other health professionals (nurses, physios, etc), as usual it's the managers running the practice - and the receptionists - who fall short of the expected standards. 

Please change the management - this practice is failing its patients.
GP surgery review: thurleigh-road-practice
Title: Receptionist really bring the place to the ground
Rating: 1 out of 5
Visited: October 2023
Anything from the receptionist to the the whole running of the place … poor

Nhs need to look into this one because it is a joke
Waiting months for an appointment
Being told in November there are no appointments left till end of December
Receptionist, ha dont even get me started on their attitude for people workinng in the healthcare services not only do i not want to call cause they seem so judgemental they get me so mad when i do … they need training on how to be compassionate

If i could find another doctors today i would

Please think twice before joining this practice and if you do make sure its your very last choice, you have better chance of getting magical healing powers than you do getting an appointment at this place

And too make things worst when your on hold for those 20-30 minutes please believe the receptionist leave the phones to ring out… I’ve witnessed it myself, i walked from clapham south station to coop and back to the doctors on hold and when i got in the phone was ringing out and no staff in sight again for healthcare workers … just poor
GP surgery review: thurleigh-road-practice
Title: A loss of identity. Such a shame.
Rating: 3 out of 5
Visited: September 2023
Wow, how this place of extensive and excellent care has declined. It’s digital advancement has meant the place feels pretty barren with seemingly no full time staff.
Maybe this is the new way, triage, docs offering a call centre style analysis- what a waste of their training … took 5 days for a text response then the advice was to see the nurse which turned out to be wrong!
Reception staff very nice and helpful 
But again why is there such a churn of staff- it’s hardly in a socially challenging area? 
My family has been going for 30 yrs. And the decline in service is clear. What a shame as the premises are so good for community health.
GP surgery review: thurleigh-road-practice
Title: Completely inaccessible now
Rating: 1 out of 5
Visited: June 2023
It's really the case! You have to fill an online form to receive a link two days later to book an appointment to be called a week or more later to explain why you want to see a GP.

Thurleigh Road Practice have now said they will not accept emails, and you cannot either book an appointment by phone or online (as until very recently you could, even though often there were only slots 6 weeks in advance, or sometimes none at all). Instead you have to fill in a very short and inadequate 'triage' form sent to your phone and wait 2 days... to receive a link which gives you long slots of time (a week from booking!) in which a clinician will call you, at some unspecified point - good luck picking up the phone! - to... ask you for more information about what you want to book your appointment for, and then, hopefully, book an appointment, although I haven't even got to that stage yet. I want to weep. I'm only trying to book a in follow up that my GP already told me to book in. I honestly don't think anyone could make this up - although guess they want people to pay for their private services through making their NHS services so horrendously inaccessible. They shouldn't be allowed to have an NHS contract if they make it so hard for people in the local community to access NHS services.
GP surgery review: thurleigh-road-practice
Title: Personal Experience
Rating: 4 out of 5
Visited: June 2023
I have read and heard a great deal negative about Thurleigh Road Practice so I thought I would post an experience I personally have had today.  At 11.45 this morning I posted details of a dermatological issue on the online triage form.  I am reasonably computer savvy so filled it all in carefully and fully.  Nevertheless I was amazed when I received a call from a GP at 15.40 for an informed discussion of the issue and to arrange further treatment.  I honestly think it was almost certainly much quicker and no less effective than making a conventional GP appointment.

I know it is a sample of one, but nonetheless I am both impressed by and grateful for the service.
GP surgery review: thurleigh-road-practice
Title: Completely in decline, avoid.
Rating: 1 out of 5
Visited: June 2023
Cannot get hold of them. Just cued 45 minutes, someone picked up eventually and instantly put the phone down (before I could talk) to get rid of me. Recued. 

Currently in excoriating pain, can't walk with suspected grade 3/ 4 groin tear. Can't get hold of doctor to get pain medication, assess whether I need an operation. 

NHS is understaffed, we know, but no duty of care to customers, regularly mess stuff up with prescriptions, staff often rude.
GP surgery review: thurleigh-road-practice
Title: decline in patient care
Rating: 2 out of 5
Visited: May 2023
I've been a patient here for more than  20 years. It used to be an excellent practice. But now... the management of the practice has collapsed. It takes half an hour to get through on the phone - they say "if you have a medical emergency please wait". You could be dead before anyone answers the phone. I think the doctors are badly served by the management - if you could call it that. Maybe a symptom of the general malaise of the NHS. I note that only positive reviews are ever responded to - whereas the practice should be urgently dealing with its serious failings. A practice in serious decline.
GP surgery review: thurleigh-road-practice
Title: Awful practice
Rating: 1 out of 5
Visited: May 2023
This practice is genuinely one of the worst practices I have ever come across, getting an appointment is borderline impossible as the receptionists never pick up the phone. I’ve been told wrong information from the receptionists on multiple occasions as well as pre booking an appointment for a slight emergency and never getting called. Never mind the attitudes of some of the receptionists  being absolutely awful. I’ve called at 8am on the dot on multiple occasions to get an appointment and never had anyone pick up the phone, it’s is never an easy relaxed experience.
GP surgery review: thurleigh-road-practice
Title: Declining quality of service
Rating: 3 out of 5
Visited: May 2023
I have been a patient at this practice for over 20 years - I used to regard it as a model of medical care. But its standards have collapsed. I waited 40 minutes today to try to book a phone call with a doctor - and eventually gave up. It is hard to contact the practice at the best of times. Everything has been transferred to an unsatisfactory online site. There are some excellent people working at the practice but how does one access them? The reception service is hopeless - not at all helpful even when one can contact it. In short this practice - which was once excellent - has declined, largely thanks to poor management.
GP surgery review: thurleigh-road-practice
Title: Unacceptable
Rating: 1 out of 5
Visited: April 2023
The doctors - if your blood pressure can survive the stress of getting an appt - are great.  But after 15 years at this practice I feel there’s no option but to leave. navigating their booking system is like being in the Matrix or being gaslighted - they seem to believe they have a system that works but it certainly doesn’t work for patients.
This week I have rung three times, been on hold for ever, received texts that are pointless, been online (patient access at 7.30am. and the practice website at 8am as instructed) and reassured I can have a same day appt if I follow the instructions on these sites. But I am still no closer to getting an appt.  I am tech literate, I am an intelligent person, but you are kidding yourselves if you think anyone who uses this practice thinks this ‘system’ for getting medical help works in any way. I speak to patients of other surgeries and they can ring or go online, get an appt and see a doctor - they can’t understand the mess at my practice.
GP surgery review: colliers-wood-surgery
Title: Terrible service and lack of empathy
Rating: 1 out of 5
Visited: December 2023
Extreme difficulty trying to get a telephone appointment (not even an in person appointment). Doctor phoned once which I missed the call and was never phoned back. Asked reception and was told they don’t call back so I lose the appointment. Never has this been the case or stated to me before. Been trying to get an appointment for 3 days. Reception responded ‘well you must have had very good doctors previously then’ when explaining the difficulty in trying to get an appointment and only having 1 opportunity to be telephoned before losing the appointment.
GP surgery review: colliers-wood-surgery
Title: Very bad
Rating: 1 out of 5
Visited: November 2023
I was never able to get an appointment with the doctor in the past 5 months, not that only but the receptionist was very very rude and hostile.
GP surgery review: colliers-wood-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Very helpful and informative. I got my problem solved promptly. The doctor listened to all my questions and gave me the optimal solution for my case. I felt better
GP surgery review: colliers-wood-surgery
Title: Impatient Attitude
Rating: 2 out of 5
Visited: August 2023
Whenever I called the surgery, whoever the receptionist was, the person always sounded impatient and angry. It wasn't that my problems were not solved. I had a medical condition of anxiety. Yet, they always spoke with an impolite attitude even while I was still talking. I could not figure out that was about my foreign identity or that they just do that to everybody.
GP surgery review: colliers-wood-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Yes very good indeed vet helpful and clearly explained about going forward with My treatment and who will be getting in touch with me.
GP surgery review: colliers-wood-surgery
Title: Excellent Surgery
Rating: 5 out of 5
Visited: June 2023
I have been patient with cws  for over 25 years.l have always experienced due care and attention during that time. I have experienced  serious health issues, again always given  due care and attention and put on the right pathway leading me to excellent care by the NHS. Doctors  have had to cope with unprecedented  problems not seen for a century.Review Boards can at times be negative,  let's have more gratitude and positivity towards our Doctors and the NHS. To me at times reviews seem to be a tool for complaints.
GP surgery review: colliers-wood-surgery
Title: Brilliant nurse
Rating: 4 out of 5
Visited: January 2023
Had my smear test this morning at the practice and the nurse was wonderful. She took time to explain the process and what the test checks for, how long the results might take, and what follow up there could be. She was calm, kind and incredibly professional. Complete opposite of my last experience which was a little traumatic - this was a very positive experience. Go get your smear test done!!
GP surgery review: colliers-wood-surgery
Title: GP did not contact
Rating: 2 out of 5
Visited: January 2023
Finally got an appointment despite calling at times stated 
Waited for my appointment with no call made by GP within that time frame , called as it passed my appointment time, Surgery  is closed
called up the next working day receptionist states GP notes state call was made 
It’s the lies that annoy me, very unprofessional
GP surgery review: colliers-wood-surgery
Title: Great practice, efficient and friendly
Rating: 5 out of 5
Visited: January 2023
No delays, nurse let me talk about another issue even though I was there for screening and sorted me a prescription
GP surgery review: colliers-wood-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I had a nasal bleeding,that is getting awful. The doctor immediately referred me to specialist at St. George's Hospital. I am very grateful that I am registered on this surgery.
GP surgery review: mitcham-family-practice
Title: Shocking staff
Rating: 1 out of 5
Visited: November 2022
Called them at 8am, 4th in the queue so hold on... 20 mins later starts ringing...another 15 mins of ringing, nothing so I gave up. Called them again and magically it was answered straight away??  however, all appts had gone. I asked how that was possible when I was 4th in line at 8am. Receptionist said they had 5 phones and that is why??? What does that even mean! She clearly couldn't understand what I was saying and frankly sounded like she didn't care. This used to be a reasonable practice but now it's shockingly bad. Very sad state of affairs.
GP surgery review: mitcham-family-practice
Title: Poor Service
Rating: 5 out of 5
Visited: October 2022
Since Covid its been impossible to get an appointment. You are advised to phone at 8am, you phone and hold for 20 minutes and are then told the GP is fully booked and you have to try another day. Alternatively if you want to book an advance appointment in a few weeks time. If you are feeling really ill, you are better off just phoning the undertaker
GP surgery review: mitcham-family-practice
Title: Most disappointing
Rating: 1 out of 5
Visited: September 2022
I have had a super frustrating experience, There is no attention, the doctor missed Tele appointment and failed multiple times. When they miss appointment, they rebook for after 7 to 15 days without caring that patient needs attention.There is a monthly recurring appointment from doctor for which I never received any callback. Surgery staff is also fedup with the doctor
GP surgery review: mitcham-family-practice
Title: Useless just isn't the right word
Rating: 1 out of 5
Visited: August 2022
I've waited a year since joining for them to get my records from another surgery, I haven't had my repeat prescription issued for   just over a year.  I usually have regular blood tests, in which haven't been organized ever at this surgery. The general attitude is very relaxed and negligent at best. When I finally got an appointment through management the nurse cancelled it, without even leaving a message on my answering machine. If you like wasting time give them a try..  I wish I never bothered.
GP surgery review: mitcham-family-practice
Title: Worse practice ever
Rating: 1 out of 5
Visited: March 2022
I rolled my ankle 6 weeks ago it’s still giving me pain and is still swollen, I rang the surgery and was told they are not doing face to face appointments only telephone even tho covid restrictions have been relaxed, the nearest telephone appointment was 8 days later so I had to take that,after 3 days of being woke with the pain I contacted 111 they rang my surgery and got me a phone call the same day not sure how that works I’m a patient and I get told 8 days.anyway with out the doctors seeing me he refers me to physio I ring them and it’s 3 weeks before I can get a call from the physio . I give it two days I’m still waking up with the ankle I ring 111 again and tell them my doctor won’t see me so they refer me to wide way clinic,I see the most nicest doctor who was so helpful and he recommended that my doctor get my ankle  xrayed so he emailed my doctor and gave me a letter to drop in to the surgery with the recommendation,i did this last Thursday I ring the doctors today to be told my doctor will contact me next Monday that will be 10 working days it’s disgusting how this surgery is treating it’s patients 10 days to get an X-ray form.
It’s like we do not exist and I know other surgeries in the area are seeing patients.
GP surgery review: riverhouse-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
Best surgery , staff are very helpful and courteous. Extremely helpful and caring doctors and practice nurse
GP surgery review: riverhouse-medical-practice
Title: Really good
Rating: 5 out of 5
Visited: April 2023
I’ve had nothing but good experiences with this surgery, friendly reception staff and excellent care from the doctors. A breath of fresh air!
GP surgery review: riverhouse-medical-practice
Title: Poor access
Rating: 2 out of 5
Visited: February 2023
For years the actual surgery opening hours have been very restricted compared to most practices, the website says 9-530 or even 630pm
The doors are closed for several hours in the middle of the day and the surgery is never open on Thursday afternoon. Please reflect your opening hours correctly. It is very frustrating to try and call just within the limited hours that we can actually call you. In practice I cannot call after 1pm as you have to listen to an automated message stating the surgery hours but then no option to speak with any member of the admin team. Have to call after 430pm. Please move into the contemporary era. I cannot access you easily during the day, as I am also working and sometimes can only call during my lunch break.
GP surgery review: riverhouse-medical-practice
Title: I'm so glad I'm registered at Riverhouse
Rating: 5 out of 5
Visited: December 2022
There's so much in the news about GPs refusing to see patients, but at Riverhouse, I've experienced the total opposite. When I've been ill, I've been able to book appointments at short notice and whenever there's an issue with my baby's health, the surgery has always encouraged me to bring him in that day. I'm hugely grateful to the GPs working there and hope they know they're appreciated by the community.
GP surgery review: riverhouse-medical-practice
Title: Merton's best kept secret
Rating: 5 out of 5
Visited: November 2022
The staff at River house surgery are the reason I support more funding and rights for local GP practices. I have been with them for 12 years and they have supported and comforted me through multiple chronic physical and emotional conditions despite all the cuts, target and bureaucratical pressures placed upon them. I do not think I could they will ever know how grateful I am to them for not giving up on me. How they do this for 4999 other people astounds me.
GP surgery review: riverhouse-medical-practice
Title: Amazing Practice
Rating: 5 out of 5
Visited: October 2022
This is such a lovely practice to be with. Whenever I have been unwell I have had no issues getting an appointment the same day. Last week I rang reception at 4.30pm and was offered a face2face appointment at 5.10pm the same day! How fantastic was that! The GP I saw was very kind and professional who made me feel at ease. I was able to open up to him and he listened carefully without me feeling rushed in the consultation. I would highly recommend this friendly practice as all staff working here in my experience are highly competent in their roles. I always feel that I am in safe hands. I wouldn't want to go anywhere else.
GP surgery review: the-merton-medical-practice
Title: No record of appointment
Rating: 1 out of 5
Visited: March 2023
When at the surgery for my daughter I asked the receptionist how I made an appointment for a smear test. She said she could book it in for me, I book an appointment with her and she gave me a post it note with the date and time. All very helpful. 

When I arrived for the appointment there was no record of the appointment and it was not possible to have the smear test as the nurse was fully booked. I had taken time off to attend this appointment so it was very frustrating. I asked to speak to the manager but was told she was unavailable as she was in an interview.
GP surgery review: the-merton-medical-practice
Title: Great experience during my last two appointments.
Rating: 5 out of 5
Visited: December 2022
I was so pleased to find a significant improvement during my last two visits to the surgery both in a week time . I would say I had experienced previously some negative times with the surgery before(the pandemic) but I can objectively share the recent  positive treatment by the receptionists and doctors for me and my daughter .They we’re all kind , supportive and helpful!
Well done and thank you for your service!
GP surgery review: the-merton-medical-practice
Title: Poor service
Rating: 1 out of 5
Visited: July 2022
My sister is a patient and she has complex medical issues. As a result she has given me authority to call the surgery on her behalf. When I  visited her today she was very unwell and seemed to be showing the symptoms of a painful UTI, She never likes to "bother the Drs" but I offered to phone to ask for an appointment. I called the surgery at about 12.25 when I was told I was First in the queue. Almost 35 mins later I was still No I. I decided to go to the surgery as I couldn't stand the  repeated recorded messages any longer. On arriving at reception I politely told the receptionist what had happened when I was advised that the staff had been too busy to answer the telephone.  Whilst I appreciate the heavy workloads staff carry I did not feel this was an acceptable excuse.( After all patients may need  to phone sometimes! )
GP surgery review: the-merton-medical-practice
Title: Good experience
Rating: 5 out of 5
Visited: March 2022
Went to the practice in the morning to arrange appt. Was offered an appt. for the same day by a pleasant and courteous receptionist.
Seen ontime by the Doctor who was courteous throughout.
A good experience. Thank you.
GP surgery review: the-mitcham-medical-centre.
Title: The Best!
Rating: 5 out of 5
Visited: September 2023
After a short period stuck in East Sussex...where the medical care was abysmal....I am incredibly relieved to be back. Already they have weighed me and taken blood tests...given me a vitamin supplement!I have spoken to a lovely Doctor about my care and results. 
The care directors are amazing....so kind and friendly.   The best practice in the world!! xx