janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hill-top-medical-centre
Title: Dreadful process to make appointment
Rating: 1 out of 5
Visited: December 2023
I called 300 times to get through for telephone appt . My phone did not ring but voicemail left and text to say I missed call. This time 200 attempts to get through. Finally had call back to say I needed to attend surgery with my issue (could have been told initially) waited till 4pm no return call. Called 150 times and was number 4 in queue for 20 mins so put phone down and returned to surgery to be told they’d had emergency ( common excuse they give) and that go would review soon. He then called and issued antibiotics which weren’t ready.
So 3 visits to surgery 650 calls and 3 hours 10 minutes of my day wasted. 
Gp was very polite and concerned ( did have to go back 2 days later as antibiotics made me ill to be told these ones often do that? And changed
I’ll leave it to you to decide whether this is in any way better than it used to be or in fact worse.
Time to move gp I think
My friends and family have moved and are getting appointments, referrals etc and one found out that his neck pain he kept getting fibbed if with painkillers for was in fact a serious neck issue needing immediate attention. The last time I had face to face with serious pain I was asked what I thought had caused it, I said I didn’t know and response was neither do I and that was end if conversation 
As I said I’ll leave the only possible conclusion to you?
GP surgery review: hill-top-medical-centre
Title: Good practice
Rating: 3 out of 5
Visited: December 2023
I went to the doctors yesterday and was very disappointed with the outcome the doctor didn't do anything to help me. I would have liked to see a professional doctor but I was told I couldn't see one. We have been with the practice for over 30 years and now it seems that it has deteriorated. I had run out of tablets 2 days ago and still I have not had them.
GP surgery review: hill-top-medical-centre
Title: I can see improvements - keep it up!
Rating: 4 out of 5
Visited: December 2023
I can see the below comments... and yes, it is true, and sympathise, you do have to ring about 200+ times on any usual morning to get through, but I guess that is just down to simple numbers/demographics... too many patients, not enough doctors/staff. There has been a lot if change recently and I am starting to see it. The reception staff are more polite and helpful. The doctors (especially a doctor I saw on the 20th November 2023) extremely helpful, I always re-ask for this doctor (can't mention name/gender or comment will be rejected). But my overall comment, is that I can see improvements and I do genuinely believe the new doctors/staff there are trying there hardest to fix things. The only main issue, which appears to be in 80% of other people's comments is the fact you have to ring hundreds of times to get through in the mornings. Why don't people leave a comment or make a suggestion as to how to try and fix this issue? What would you do to try and fix this issue if you were Hill Top Medical Centre? They have set up a suggestion box and patient group, asking for people's help on this issue.

Anyway, too much 'whaffle' from me. My own personal opinion... I can see improvements. Keep up the good work.
GP surgery review: hill-top-medical-centre
Title: Practice turnaround for the better
Rating: 5 out of 5
Visited: December 2023
I have to say hats off to the surgery for a complete turn around on the apt part . I’ve personally been with the surgery for many many years and I have to say I have always had a great service from them even when they weren’t at their best so I can only give my opinion but I have always found the staff friendly and helpful and have always been offered an apt be it nowadays via a telephone apt which is fine with me . I understand times have changed how surgeries work but I have to say I have always had a good experience and outcomes from this surgery . Keep up the good work
GP surgery review: hill-top-medical-centre
Title: Understanding and Good Advice
Rating: 4 out of 5
Visited: December 2023
I feel like the advice/support that’s offered to me will help me get into the right direction moving forwards
GP surgery review: hill-top-medical-centre
Title: Great improvements
Rating: 5 out of 5
Visited: December 2023
The surgery has greatly improved over the past few months.  The initial contact via the receptionists is much better.  They respond with empathy and do their best to get you a call back if not a face to face appointment.  Well done on the improvements
GP surgery review: hill-top-medical-centre
Title: Absolutely disgusting
Rating: 1 out of 5
Visited: November 2023
After calling the surgery over 200 times  from 8am for 4 mornings in a row and then waiting over 1 hour to actually speak to an unprofessional receptionist to be told no appointments. This surgery is getting ridiculous things need to change or you will find yourselves in previous situations where the patient has been failed by your service ! 
Don’t bother replying to this statement as you copy and paste the same reply to every concern as you can see on all other reviews!! Shocking
GP surgery review: rood-end-medical-practice
Title: Attitude adjustment for staff required
Rating: 3 out of 5
Visited: November 2023
Most Dr's there are OK. I refuse to see one as he is always rude, abrupt and shouts at patients. You an hear him in the waiting area no matter who the patient.  Also I find couple of the admin staff extremely abrupt & rude. They talk to you as if you are a hindrance.  Talk & treat people like you would like to be talked and treated.   My only other issue with surgery is parking especially disabled. It's non existent.
GP surgery review: rood-end-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: February 2023
Great staff! Every time I call whether it’s for an appointment or query, the ladies at the reception are very helpful. The GP are good. Reception staff are polite and professional. Recently I tried booking for my son and they managed to get me an appointment at another practice instead of waiting at the walk in centre.
GP surgery review: rood-end-medical-practice
Title: Disgraceful
Rating: 1 out of 5
Visited: January 2022
This surgery is awful. I'd give 0 star if I could. The staff on the phone are ok. But the Dr's are extremely rude and cannot be bothered to take your call.  They have hung up on me more than once,   I've been told that I can't mention a 2nd problem  and I'd have to call back next day,  bearing in mind I was only 2 minits into my 10 minit appointment slot.  When I was going to be referred i asked if I could have a closer hospital instead of the one almost 2 hours away and was told I should appreciate the NHS and not be fussy. The receptionist gave me an incorrect appointment time so when the dr called and I couldn't speak to him he got annoyed and hung up whilst I was taliking.
The list goes on,  honestly I have never met such rude doctors.  They are there to help us but instead they treat us like dirt, leaving us feeling a lot worse than when we called.
GP surgery review: dr-gudi-pv-&-partner
Title: Gp's & nurse good
Rating: 4 out of 5
Visited: October 2023
Had good experiences with all the gp's & the nurse at this surgery. But lack of appointments & medication being cut isn't good
GP surgery review: dr-gudi-pv-&-partner
Title: Poor Service
Rating: 2 out of 5
Visited: September 2023
Tried to get appointment for my cough and short of breath. They informed me that the next appointment was not until Novenber. That tells you that non urgent appointments are priority and that patients with serious health issues are not a priority. You would think they would leave spaces during the day for urgent cases but no. This is a poor system that needs changing urgently.
GP surgery review: dr-gudi-pv-&-partner
Title: Appalling service
Rating: 2 out of 5
Visited: December 2022
Have tried to get some more antibiotics which were perscrided to me a few weeks ago but was told I have to see the doctor again only to be told there are no appointments. I have been in bed since Christmas Eve have not eaten since then have a temperture of over 39 sweating like I don't know what have lost a stone in weight coughing and sneezing how long do you have to suffer to get a appointment. Receptionist was so unhelpful all she kept saying was go to Sandwell Hospital or phone at 8 o'clock in the morning and thats a waste of time as by the time they answer all the appointments have gone. Have gone home so dissappointed and back to bed.
GP surgery review: dr-gudi-pv-&-partner
Title: Worst experience
Rating: 1 out of 5
Visited: August 2022
I had been waiting for my health issue to be resolved seen months now, they have no appointments at all, without any notification I had been removed from the GP although I had last visited them in April, Rude receptionist they called and said to come at 1010 and when I reached time changed to 0950 now they have no appointments till next 4 weeks. The waiting lobby totally empty and they cant 99.q. no texts ,no reminders ,no posts.  I think my issue will solve on its own. Will change this GP anyways. I had to call 111 and I was seen by Dr in Walsall Manor Urgent treatment. They have requested for Ultra Sound and blood test and I have no idea how will I know what's wrong with me. Hope no one has to suffer.
GP surgery review: dr-gudi-pv-&-partner
Title: Terrible service.
Rating: 5 out of 5
Visited: July 2022
I was double booked on my appointment today which wasn't my fault. Waited 1 hour and 35 minutes. Came to my appointment during lunch hour thinking it's convenient however due to the delay it  then overlapped into my working hours. Not good enough, something needs to be done about the waiting times. We just about get appointments at this surgery due to high demand, at least stick to your timings.
GP surgery review: dr-gudi-pv-&-partner
Title: Need to work in digital format
Rating: 5 out of 5
Visited: February 2022
This surgery is still old fasioned ! They need to get the kiosk working again! They need to make sure they are more digital ! Its 2022 why are we still having lettera by post ???? We need emailed letters lyk other service we need text messages sent as soon as an appointment has been booked !!! The managers definitly need some digitial input into the surgery!
GP surgery review: dr-gudi-pv-&-partner
Title: Excellent Surgery
Rating: 5 out of 5
Visited: February 2022
Good surgery! Good staff! Would recommend fast work ie refferal being done fast sicknotes being done fast and most of all pesceiptions to be done fast !!!
GP surgery review: dr-gudi-pv-&-partner
Title: Poor appointment waiting times
Rating: 5 out of 5
Visited: February 2022
appointments are always running late .. appointments need to stick to the time slot and not go beyond ! The doctors should be fast and efficient not make people wait hours and hours ! Time is valuable and they should stick to that time! They need to ensure all the medicines are signed of in time and not take weeks ! Please solve your controlled medications out and your repeat medications and the blood tests out! Its a waste of time for a doctor to do blood forms they should just allow reception to be able to print of blood forms!! They need to also allow reception to be able to do letters and medical hisotry print offs !!   Everything in this surgery is delayed they need 2 secataries not just 1 !! Open up your wallet guys not put pressure on to your existing staffs !! Believe me take all this into consideration and yoh will see us patients as happy
GP surgery review: dr-singh-m
Title: Unempathetic!!!
Rating: 1 out of 5
Visited: June 2023
I am someone who is neurodivergent and has mental health issues so finding an understanding doctor who listens is important. When I first joined everyone was lovely and they got me booked in really quickly. However, I had an appointment with the doctor and despite my history and other relevant documents showing I had been referred to an important service and just needed it transferred over to a team in my hometown, he completed overlooked what I was saying, tried to blame my history of struggle on my sexual orientation (despite that never really being an issue for me) and ignored making any referral to the service I so desperately needed, despite me sending the proof of the letter explaining that I need another referral in my area. He spoke over me and left me feeling overwhelmed and not having talked about what I need to. When I tried to book another appointment, I could only do it via phone call, which with my struggles is difficult for me. When I managed to get on the phone the receptionists put the phone down on me because I was stuttering and struggling to get my words out. This was all disheartening and I urgently needed help, so I ended up transferring doctors soon after joining. I just want to warn others with similar issues that this might not be the appropriate gp for them.
GP surgery review: dr-ui-haque-n
Title: Unprofessional Practice
Rating: 1 out of 5
Visited: November 2023
I have been a patient of this Practice for over a decade and suffered utter  rudeness every time I try to make an appointment to see my doctor.The receptiionists are rude, unprofessional, behave untrained and will do whatever possible to make sure you are not seen by your GP, no matter how ill you are.Surely when one is sick, you can get an appointment to see your doctor?
They will advise you to call at 08.00am and when you do, you are met with the response that all appointments have been taken.You are then advised to go to A&E or call 111.
I believe this Practice needs investigating by the powers that may be.People are perishing because of their uncaring and rude attitude.Enough is enough!
GP surgery review: dr-ui-haque-n
Title: Rude receptionist
Rating: 3 out of 5
Visited: July 2022
One of the best doctors I cant fault him, but the receptionist need more training in manners, No one I know has ever been asked to provide ID to collect a prescription or told beforehand that they must bring a form of ID, and yet was asked for proof of ID or no script. what do you do if you do not have any ID?. why ask for ID when confirmation of name and address and date of birth should be enough. and then rudely walk away from the patient after handing over the script, when patient needed to collect another script as well.
GP surgery review: dr-ui-haque-n
Title: Social Prescriber Support
Rating: 5 out of 5
Visited: June 2022
The support I have received from a particular support worker as been absolutely brilliant. She has been supporting me for months now. She has referred me to every company that will meet my health and physical needs. She has a great sense of humour and makes me laugh as well as supporting me which makes the whole process easier. I would recommend her all day long. 
Thank you dear for all you have done for me. Sincere thanks
GP surgery review: great-barr-practice
Title: Massive Improvement
Rating: 2 out of 5
Visited: August 2023
After 4 years of being unable to see anyone other than nurses or physios I have finally seen a doctor. Called on Tuesday ay 8 am. I was 19 in the queue, doubted i'd get an appoinment. After waiting (only) 10 minutes I spoke with a polite person who said attend at 10 to see a doctor. Arrived at 10 and saw doctor at around 1035. Very understanding interview and prescibed anti biotics and steroids. Excellent experience and how the surgery was before, apparently, becoming over subscribed. Well dont CQC !
GP surgery review: great-barr-practice
Title: Social prescriber
Rating: 4 out of 5
Visited: May 2023
I have had a really good experience with the social prescriber. I have found it really helpful in my pregnancy. It is a good service that is offered when you are struggling and is nice to have someone check in to see how you are very couple of weeks.
GP surgery review: great-barr-practice
Title: Just avoid
Rating: 1 out of 5
Visited: May 2023
I have been calling for 6 days straight now every morning at 8am to not be able to get through to book an appointment with a gp. When we finally get through its nearly 9am amd you are still 28 in the queue to be told, call tomorrow. You can not pre book an appointment, so the website for the surgery is a lie, no late night bookings, receptionists quite rude. It's so disappointing as used to be a great surgery however don't think the GPS that used to be there are there any more as its always locum doctors that do not know how to treat you, and just say try this when you need for example a blood test. Will be leaving to find a new surgery as just not acceptable anymore
GP surgery review: great-barr-practice
Title: Not fit for purpose
Rating: 1 out of 5
Visited: February 2023
I managed to get an appointment for my wife and saw a locum. He said her problems were too complex and she needed to see her regular doctor. Apparently the surgery has no idea when the regular doctors will be back, and was told you cannot make an appointment to see the senior partner, but must phone at 08:00 only to be answered eventually with “no appointments available, try tomorrow “. Pathetically incompetent
GP surgery review: great-barr-practice
Title: Poor patient care
Rating: 1 out of 5
Visited: February 2023
Avoid the surgery at all cost if you value your health . Poor patient care . Shocking patient service received . Abnormal blood results never followed up  by surgery . No appointments available , in the telephone queue for an hour to be either cut off or told no appointments available .After 23 years we moved to another GP .
GP surgery review: great-barr-practice
Title: Cannot get appointments
Rating: 1 out of 5
Visited: December 2022
After trying 288 (yes you read that right) times I finally got in the telephone queue! Took me 20 minutes to get from 26th to 1st in the queue so at 8.30 I finally spoke to someone who said sorry no appointments left! Please contact NHS 111 I politely informed them that NHS 111 had told me to contact me GP for an appointment today and they said, you will need to go to a walk in centre. 
They have oversubscribed themselves and have too many patients to deal with and its the patients that are loosing out.
Avoid if you can.
GP surgery review: great-barr-practice
Title: Best social prescriber!!
Rating: 1 out of 5
Visited: November 2022
Social prescriber was brilliant! 


If I can give zero stars to the practice I would. My experience whilst having a bad fall I required follow up hospital appointments, tests and the whole experience was traumatic and stressful. My experience was the same as what everyone else has written, couldn’t get appointments, despite being told to call at 8am, rude, unhelpful reception and an invisible and unavailable doctor who didn’t care.
I am still waiting for my appointments and tests and here we are 8 months later!! 

Whilst going through an extremely stressful episode, the support I received from my Social Prescriber has been invaluable. 
She was there, chasing the appointments, a voice to listen to my worries, and despite me going for one appointment the results didn’t come clear so I have to do it again and I’m still waiting for the appointment!
I want to say ‘Thank you’ for providing the high level of professionalism, empathy, understanding, consideration and care needed. 

She has great attention to detail, has been thorough, and always chased things. When i was getting no where, she intervened acted immediately after using her great listening, communication and interpersonal  skills. She showed devotion and an unwavering commitment. This helped to alleviate much of the stress that I was under, especially after my traumatic year. The regular telephone calls and call back when I needed it, has been a great support. The level of professionalism is ‘second to none!’.
A big ‘Thank you’ to my excellent Social Prescriber.
She is an asset to the practice, plugging the gaps of the other useless staff who just keep the seat warm. No doubt she she going above and beyond for other patients. I am so grateful I had her invaluable support, which got me through a difficult time. Thank you !!
GP surgery review: great-barr-practice
Title: Poor experience consistently
Rating: 1 out of 5
Visited: October 2022
We have had a consistently poor experience trying to get face to face appointments for our two young children. In addition when our youngest 1 year old had a temperature of 40 recently we called to book an appointment. Having not heard anything all afternoon and as it was almost 5pm I drove to the surgery. When I enquired as to progress with getting help from the GP I was told someone had accidentally completed the call and therefore he was not on the urgent list. Incompetent and frustrated are the understatements. We did eventually get a call later but the stress caused it caused is far from ideal. We are also waiting months later for a hearing referral for our eldest son. We will be moving surgery shortly and I would be wary of joining this surgery.
GP surgery review: great-barr-practice
Title: Great Barr group practice
Rating: 5 out of 5
Visited: August 2022
He was soo helpful, very friendly & supportive. I wouldn’t be in the place I am now if I didn’t get his support. Thank you so much.
GP surgery review: great-barr-practice
Title: Unable to get a phone appointment
Rating: 1 out of 5
Visited: July 2022
I live in London and called on behalf of my elderly mum who struggles to get out and is on the home visit list. I called 4 days out of 5 for a telephone appointment but took a break on Wed as my experience of calling was so disheartening . All calls made either on the dot of 8am as instructed or just before or 1 or 2 mins after so not like I was calling late into the day.  Every  rime required multiple calls because the lines were  busy. This was  Followed by message saying the system had reached capacity.  So I had to call many times before even getting to the queueing system.  On Monday it was 30 mins before I got to queue.  On getting through I was always caller 20 something. Usually caller 29 or 26. I was always then on hold for a while and every single day on getting through I was told there were no appointments including no telephone  and told to call 111 if its an emergency.  I implored by explaining my mums situation to no avail.  I am not at all sure what is going on at this surgery. I live in densely populated area of london and have never experienced this situation so unsre why there have been absolutely no appointments at,all and no advice able to be  given as to when or how is best to get one. This was my experience from  11th to 15th July and there are no signs that this situation is going to change . I am hazarding a guess that this GP is woefully underfunded maybe no doctor or one doctor. Maybe very limited appointments including telephone appointments but only guessing as no explanation offered
GP surgery review: lodge-road-surgery
Title: Worst
Rating: 2 out of 5
Visited: November 2023
Receptionist dont know what they are doing most of the time. Waited 40mins for my last appointment. Went again after 1 month was waiting for 20 mins when i asked they said i dont have an appointment which they was clearly lying because i had recorded the time and date. The Midwife dont make you feel comfortable at all. Especially when your pregnant. They dont explain to you about the baby's measurement and what they have checked. Its a shame because they get paid for what they do. If you dont like your job simply find another one.
GP surgery review: lodge-road-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
Would definitely recommend lodge road surgery. From my personal experience excellent patient care delivered by my Gp, Diabetic Nurse, Nurses and overall an excellent patient experience delivered by the reception staff.
GP surgery review: lodge-road-surgery
Title: Too slow
Rating: 2 out of 5
Visited: August 2023
Had an appointment for 1.20 still waiting at 2.05 nurse was in the room just on the computer, no patients waiting too long then decided to get a cup of tea not good enough