janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: lisson-grove-medical-ctr.
Title: Check up
Rating: 1 out of 5
Visited: August 2023
I went for blood pressure in January 2023. I was pushed on to scales how I feel with this nurse all my clothes on my jacket keys & phone all my winter clothes little did I know I been marked as overweight.  I discovered it in August looking back at medical records. I now had trouble getting this removed off my own medical records I contacted the practise manager it appears I got no control over my own file. I am unhappy they also marked me as given weight advice i recieved none on the day & they mark me down as being good with food not really knowing my history with food and excessive exercise . As a  solution this they want reweigh me  to cancel it out which no way I’m ever going for check up how I feel.
GP surgery review: lisson-grove-medical-ctr.
Title: Still waiting for a booked phone consult from the GP
Rating: 3 out of 5
Visited: June 2023
I was asked to give my blood pressure reading via a link through my phone which I did. It was very high as was my heart rate and I do have a pre-existing heart condition, was asked to go in and get it checked with the nurse as it was too high, I did and she was also concerned and put a request for the GP to call me. This was nearly 6 weeks ago, with my blood pressure still rising to the point of headaches, I called after a couple of weeks as I have not heard anything so one of the staff members put a prompt on the system for him to action the task. This too was ignored, finally one of the lovely administration staff Booked me in last Friday 16th June for a telephone consult with a Dr C as numerous prompts by reception staff to the said GP to look at his tasks on his computer had been ignored, all Friday I waited for the call, three times I called the surgery to confirm it was definitely going to take place as my blood pressure and heart rate was rising still And then lo and behold by 8 o’clock nothing, so he had ignored not only the nurses request. Not only the staffs request but an actual booking for a telephone consult. With a large history of stroke and heart death in my immediate family. I am wondering if this is the only way that the GP in question will actually look to see what is going on. I appreciate how busy GPs are, but I also feel extremely let down by a surgery that has always given first class service to both me and my husband.
GP surgery review: lisson-grove-medical-ctr.
Title: Easy experience
Rating: 4 out of 5
Visited: June 2023
Reception answered my call within fifteen minutes and after a few clinical questions said that a doctor would call back as soon as  possible which turned out to be just a further 15 minutes. Consultation eas concluded satisfactoraly the whole experience taking less than an hour. A pleasing and smooth experience with a good result.
GP surgery review: lisson-grove-medical-ctr.
Title: Terrible waiting times
Rating: 1 out of 5
Visited: May 2023
I submitted the online form for an appt and was told via text that I’d be called by a GP in five weeks time.
I patiently waited.
On the due day, I had a call window of 7am - 8pm (!). I kept my phone with me all day and at 5:29pm I missed the call as I was collecting my spouse from work. I received no voicemail, email, or text of what would happen next.

I waited a couple of days thinking that the surgery would either call back, or attempt to re-schedule. Nothing.
I tried calling. No answer.
I contacted them again via the online form explaining what had happened and that it was unacceptable - and then got a text reply the following day with another phone call appt in another three weeks, again between 7am - 8pm. A joke!
I understand the whole medical world is busy (!) which is why I patiently waited the initial
Joke of a five weeks for a phone call. But this is completely unacceptable.
GP surgery review: lisson-grove-medical-ctr.
Title: The best practice in Plymouth and beyond
Rating: 5 out of 5
Visited: April 2023
I have used several  different practices over the past 6 years since my previous three practices closed down. My family chose a different practice and have had nothing but trouble. 
However, Lisson Grove has been amazing. The doctors are knowledgeable and helpful and always follow up when required. But the thing that makes Lisson Grove stand out above the rest is the receptionists and other front-facing staff. They are so kind and extremely helpful - and also knowledgable. They are always compassionate and step you through support to pass you through to a doctor. 
Thank you, Lisson Grove staff.
GP surgery review: lisson-grove-medical-ctr.
Title: They have no patient care
Rating: 1 out of 5
Visited: February 2023
I am a person with disabilities, unfortunately I also have asthma, in January they changed my traditional inhaler with a generic one.After a few days of use I had side effects, I called on February 3rd explaining the reason, I was told that I had to apply online from the site. After 1 week I still hadn't heard back. I sent an email and again no response. .at this point I had to buy the inhaler at the pharmacy for £57. I managed to get an appointment on March 15th, but after 1 hour of waiting with pain and severe headaches, I was told that the appointment was wrong, despite having the confirmation messages from the surgery. .I got an appointment today March 22nd. Unprofessional service. And many other problems.
GP surgery review: lisson-grove-medical-ctr.
Title: Excellent Practice
Rating: 5 out of 5
Visited: October 2022
I registered with this practice about a year ago due to the closure of my previous surgery. I cannot believe how pro-active and efficient it is. Wish I'd moved sooner. Great staff allround.
GP surgery review: lisson-grove-medical-ctr.
Title: Always helpful and understanding
Rating: 5 out of 5
Visited: August 2022
I became a patient at Lisson grove just over a year ago and have nothing bad to say. The reception team especially are always helpful and friendly, and have always offered me great solutions to any issues I’ve had.
GP surgery review: north-road-west-med.ctr.
Title: Fantastic Practice
Rating: 5 out of 5
Visited: April 2023
This practice is full of dedicated, hard working and caring individuals.   My experience for myself and for my children has always been excellent.
The best GP Practice in Plymouth, and all staff including the reception staff are outstanding.
GP surgery review: north-road-west-med.ctr.
Title: A Caring Surgery
Rating: 5 out of 5
Visited: May 2022
Professional, efficient and above all caring. I have always find the team very responsive and extremely helpful. I would have no hesitation recommending North Road West Medical Centre.
GP surgery review: roborough-surgery
Title: Awful booking system
Rating: 1 out of 5
Visited: September 2023
Virtually impossible to get through to book an appointment with no options available other than to ring at 08:30.  I even went to the practice to be told to try ringing in again 'tomorrow morning'.
The medical health check was also inadequate as no-one bothered to explain that blood tests can't be done in the afternoon. Waste of everyone's time.
GP surgery review: roborough-surgery
Title: Horrendous triaging on the phone
Rating: 1 out of 5
Visited: August 2023
Returned from holiday, calf has red, circular, painful swelling. Concerned for DVT. Having spent the day trying to speak to reception to be told to try again tomorrow after explaining the concerns. When asked what happens if we can’t get through tomorrow she replies to try the next day. This isn’t the first time either. Could list endless examples. Non urgent appointments where in the past we are happy to wait a couple of weeks take precedence for that day. Only option is to go to the ED just in case as pharmacists won’t commit. They wonder why the ED is full.
GP surgery review: roborough-surgery
Title: Getting an appointment
Rating: 0 out of 5
Visited: July 2023
Getting an appointment is a nightmare, I have called each morning for a week to try and get an appointment to no avail.  
The receptionist says just call again, How are patients meant to be seen!
GP surgery review: roborough-surgery
Title: Shockingly poor Reception
Rating: 1 out of 5
Visited: July 2023
Have a teenager unable to play sport for 5 weeks, in pain.  Already seen GP, referred to Sports Physio.  Referred back to GP because condition worsening.
Phoned surgery 51 times before getting through.  Call back promised that never materialised.  Text message promised that never came.  Called again 14 times only to be answered and phoned dropped.  Called twice more and finally get through only to be put on hold for further 12.34 mins.
I have phone evidence for all of this.

Finally get an out of hours appointment in 6 days time whilst teenager continues to live in pain.
GP surgery review: roborough-surgery
Title: Poor Service
Rating: 2 out of 5
Visited: July 2023
Phoned surgery to discuss male urine infection and was waiting for 15min “as next in the queue”
Advised by receptionist that samples have to be at surgery by 1300 hrs
Asked if doctor or nurse can do a dip test and the response was no after speaking to the nurse
Was then advised if symptoms get worse over the weekend to phone 111 or contact MRU
No appt was offered and male UTI are classed as contact GP asap
GP surgery review: roborough-surgery
Title: Can’t get an appt since February
Rating: 1 out of 5
Visited: June 2023
I have been trying since February to get an online/ telephone / face to face appt and it’s been impossible . 
They only book appts in the morning and by the time you call in the afternoon they are fully booked for three weeks and won’t book beyond that ! 
Could they not keep some pre-booked  appointments for people who are at work in the mornings and can’t spend 40/50 minutes on hold only to be told there are no appts left. 
Shocking I’ve not been able to see  a GP since 2019 and have two long term health conditions.
GP surgery review: roborough-surgery
Title: Unable to get an appointment
Rating: 1 out of 5
Visited: March 2023
Useless . Told last week no appointments so to use a phone link to request appointment. Instead get sent tablets to pharmacy. The reason I wanted the appointment was to discuss tablets. 
Then spent 25 minutes on phone this am to be told no appointments and need to ring tomorrow. This is unacceptable I will never get an appointment as I have to work at time to ring.
GP surgery review: roborough-surgery
Title: Complete joke!!!!
Rating: 1 out of 5
Visited: January 2023
Finally after being  here for a year manage to get a nurse appointment for a smear 2 years over due!! No letter no nothing, for it to be cancelled a day before. No more available for another month!! I wish we could move but no where's taking anyone. Can never get seen got so many things need sorting but can't get a look in!! Sick of it!!
GP surgery review: roborough-surgery
Title: Helpful Receptionist
Rating: 5 out of 5
Visited: August 2022
I spoke to the receptionist today in query about an Ultrasound I am waiting on. She looked through all of my notes and made sure to reassure me that she was reading them, so I felt like she was actively searching and helping. She discovered that the referral had been sent, but unfortunately I had already spoken to the provider and they had no record of my referral. She advised that I could either submit a new triage request/e consult, or alternatively she could set up a phone appt with a Dr to get me rereferred. She organised that for next week, and I just wanted to say how helpful she was, and that it made me feel like a valued patient. I was very pleased with the conversation even if it wasnt the outcome I had come looking for.
GP surgery review: roborough-surgery
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: August 2022
I tried to phone to get an appointment for my Mum, who is 86, had recently been in hospital and has hearing problems.  The receptionist said I had to phone on the day.  The next day, I phoned at 8.30a.m. and the line was engaged.  After nearly an hour I gave up.  My sister managed to speak to a receptionist who was trying to book my Mum a phone appointment, despite her notes stating that she is deaf.  The staff we spoke to were extremely unhelpful.  We worry that my Mum is not seeing the doctor about health problems as it is so difficult to get an appointment and this led to her being in hospital.
GP surgery review: wycliffe-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: April 2023
From reception, nurse, doctors all have been amazing since joining this surgery. Five star service all round. I had to join this surgery when my old one had closed. I had been with my previous doctors for around 40 years, it wasn’t until i had to transfer to this one did I realise how bad my old one was. I can’t believe how different the two are. I have had the best service starting from the receptionists they are super friendly and helpful. The two doctors I have seen have been amazing so caring and brilliant, the nurse I have seen a few times has gone above and beyond it’s like talking to a friend she genuinely made me feel I was the only person she was dealing with so helpful and if she said she was going to call she did and has put my mind at ease. I’m so glad to be with this practice now
GP surgery review: wycliffe-surgery
Title: Hostile Environment
Rating: 1 out of 5
Visited: March 2023
This practice is hostile in the way it deals with patients you wait over an hour to get through on the phone and when you ask for face to face appointments you are treated with contempt and no compassion the staff are hostile on the phones and you never get to see same GP twice you wait weeks for appointments as they don’t release them so unable to plan if you need non urgent care still waiting now for someone to pick up the phone can’t even get through to queue after 30 minutes the service is completely inadequate for the patient needs and they actually don’t care
GP surgery review: wycliffe-surgery
Title: Went above and beyond!
Rating: 5 out of 5
Visited: August 2022
I simply cannot understand the negative reviews. My husband and I have received nothing but the best from this surgery. From the reception, to the prescriptions, to our doctor and the wonderful nurse who yesterday gave my husband a thorough MOT. This is a new surgery for us and it has far exceeded our expectations. Kind, considerate and knowledgable. My husband has vascular dementia and they have been extremely helpful in recommendations to help us. If you have had a bad experience then I am really sorry, but I have nothing but praise for Wycliffe.
GP surgery review: wycliffe-surgery
Title: Errr ... useless
Rating: 5 out of 5
Visited: May 2022
New to the area so trying to register. Half an hour on hold, so gave up and registered on-line. Called for an appointment. Forty minutes later I spoke to reception - apparently it takes up to a week for the change over to occur. A few days later, i received a call inviting me to a "new patient" appointment, in six weeks time! I asked if there was an earlier appointment available as I'm currently unwell, but no. Apparently six weeks was the soonest available appointment. So there's a waiting list essentially to get on the next waiting list. Yep. Covid has been tough on the NHS, but it's also been the excuse to stop offering any kind of sensible service level. Needless to say I'm now on line looking for an alternative to Wycliffe, which is of no practical use whatsoever. No wonder people go to A&E.
GP surgery review: wycliffe-surgery
Title: Prepare to be on hold and chase repeatedly.
Rating: 1 out of 5
Visited: April 2022
In my experience if I call the practice I’m on hold for an average of 40mins. The shortest it’s ever been is 20mins but even then that’s good because on occasion it doesn’t ring seeming like the phone has been taken off the hook. 

I’ve been chasing a referral for chronic pain for almost 3months… - submit your request via the portal for it to be rejected. Submit another request via the portal and await a response in two weeks which will be you need a in person assessment. - no physical exam during the in person assessment but just told paper work is not on system. - Provide the paper work chase weekly & chased by reception still nothing! I’m sure there will also be a waiting list for the chronic pain clinic but thanks for prolonging my ordeal!
GP surgery review: wycliffe-surgery
Title: Amazing staff
Rating: 5 out of 5
Visited: January 2022
The staff at Wycliffe are really helpful - they are clearly under a lot of pressure but will always take time for you and help.
GP surgery review: barnfield-hill-surgery
Title: Avoid! GP is awful, nurses are the backbone here
Rating: 1 out of 5
Visited: April 2023
The nurses taking blood tests/ecgs are amazing and really care about you and making sure you are comfortable and understand.

Unfortunately this is overshadowed by a particular gp and their attitudes. Due to chronic symptoms affecting my quality of life have had multiple appointments and either been ignored/gaslit. Was not referred until 4 months of begging and that was by a different gp. Even then a different department to what my symptoms relate to??? 

Explained pain and symptoms to gp and asked for solutions/testing to sort out what is wrong, to which they responded "well obviously I can't give you opiates" when I hadn't even asked for pain relief. Said in a condescending tone as if I was drug seeking. I was in tears. This was after asking the reception team etc and on e consults to not have this particular member of staff contact me and them still doing so anyway. 

Today I needed a fit note as my problems affect my ability to see and walk, and gp responded that "well we won't keep doing these" 

So after offering no support, testing, help, anything, gp basically tells me to suck it up and suffer. 

Also been gaining weight despite dieting and exercising for a year with dieticians help and they won't look for underlying causes. Making out like I am lying!? Even though hypothyroidism and cushings run in my family.

Such a shame but I will be leaving for a different gp surgery as I cannot take being spoken to like a piece of dirt and ignored. Most of the rest of the surgery is ok/good but particular gp makes you never want to see a doctor again.
GP surgery review: barnfield-hill-surgery
Title: Fantastic staff always helpful
Rating: 5 out of 5
Visited: November 2022
I have visited Surgery twice recently, once to see nurse & once to doctor. Both appointments left me reassured & grateful to be with such caring professionals. Reception always pleasant & helpful. Thank you Barnfield Hill for your care!
GP surgery review: barnfield-hill-surgery
Title: Usual outstanding care
Rating: 5 out of 5
Visited: June 2022
I noticed a lesion on my arm which I thought needed checking. I rang the surgery at 8.55am & spoke to the usual helpful receptionist. I was given an appointment at 9.30am & saw a locum doctor who reassured me making a plan to contact again in two weeks if necessary. I am so grateful to have such a caring practice after hearing other people’s experiences with theirGPs. Thank you all again for your care.
GP surgery review: clock-tower-surgery
Title: Great walk in GP practice
Rating: 5 out of 5
Visited: May 2022
No need to queue and wait weeks for appointments. The staff are friendly and helpful. The GP surgery caters mainly for homeless and rough sleepers but also looks after people in temporary and supported accommodation. 

Average wait time is about ten minutes and you get seems and treated immediately. 

Couldn't recommend enough.
GP surgery review: southernhay-house-surgery
Title: Prompt responses.
Rating: 5 out of 5
Visited: January 2023
I contacted the surgery via econsult because of a really bad throat about 3pm yesterday. Two hours later I received a call from a doctor who listened to the problem and questioned me before saying "you need to be seen by a doctor. I can book you in for tomorrow is that OK?" I agreed and she told me the name of the doctor I would see. So this morning I saw a very kindly GP who examined me, prescribed antibiotics and took swabs to send away. He told me that if I didn't feel better in 7 days I should come back. I was treated promptly, with great kindness and patience from econsult through to receiving my medication. I have been with this surgery for many years and they have always been good but I thought this was an outstanding and efficient mix of use of technology, medical skill and old fashioned kindness.
GP surgery review: southernhay-house-surgery
Title: Telephone Service needs modernising
Rating: 2 out of 5
Visited: September 2022
Every time I call the surgery the call is rarely answered.  They don't have a call management system so you have no idea where you are in the queue, and you often just get cut off when holding for a long time.
GP surgery review: southernhay-house-surgery
Title: Phone is not answered for days
Rating: 2 out of 5
Visited: March 2022
I’ve been trying to get through several times and it just rings and rings. This has become a pattern over the last few months and while I understand there’s a lot of pressure it’s unacceptable to regularly not be able to get through as a patient.
GP surgery review: st-leonards-practice
Title: Good, professional, welcoming practice
Rating: 5 out of 5
Visited: March 2022
I can’t fault this practice at all! All of the staff are super professional, friendly and approachable. I’ve been here on two occasions over March and both times the service was flawless. I felt very comfortable within the practice with the doctors, nurses and other staff members. 
My only thing I picked up on is waiting times when trying to call it varies from 10 mins waiting to an hour.
GP surgery review: st-leonards-practice
Title: Excellent - Friendly and Helpful
Rating: 5 out of 5
Visited: March 2022
I moved to Exeter from another city and had totally lost faith in GP services based on recent experiences. St Leonards has completely changed that. The receptionists, nurses and GPs have all been so friendly and helpful and have responded really quickly, including when inconvenient (such as last thing on a Friday night when I was worried about my son or when I turned up for a COVID booster without an appointment). Thank you. It feels so good to have healthcare that is actually accessible.
GP surgery review: whipton-surgery
Title: Friendly and helpful
Rating: 5 out of 5
Visited: November 2023
Only a quick visit to the practice, but everyone I met was friendly and helpful, and my query was handled efficiently. Many thanks!
GP surgery review: whipton-surgery
Title: Lovely Practice
Rating: 5 out of 5
Visited: September 2023
All staff very friendly & great to have appointment for flu vaccine no queuing. I have always had excellent service from receptionist , nurses & GP’s. No complaints.
GP surgery review: whipton-surgery
Title: All round awesome!
Rating: 5 out of 5
Visited: September 2023
Each and every member of staff- receptionists, admin, nurses, phlebotomists, GPs, the whole team at the Whipton Surgery both past and present go above and beyond each and every day. It is an outstanding practice and I am very thankful to be on their books.
GP surgery review: whipton-surgery
Title: Very nice and friendly  practice
Rating: 5 out of 5
Visited: September 2023
I would go back again any day. Lovely  people/ doctors . All around 
 Like all doctors  at the moment  its not the easiest  thing to get an appointment.  But you can if it really  needed.
GP surgery review: whipton-surgery
Title: Could not wish for a better practice.
Rating: 5 out of 5
Visited: September 2023
I arrived early but was seen promptly. Staff were very friendly. Vaccine was explained with some of the side effects and whom to contact if I had any concerns. Overall the experience was stress free.
GP surgery review: whipton-surgery
Title: Flu vaccination
Rating: 5 out of 5
Visited: September 2023
Well organised clinic . Staff directed you in a polite manner and everything explained fully before injection.