janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: braithwaite-surgery
Title: Very uncomfortable appointment
Rating: 2 out of 5
Visited: May 2023
I had a telephone consultation regarding taking hormonal birth control to help with my severe pms symptoms. The doctor agreed that this could be helpful, but was reluctant to prescribe, suggesting that it would be better for me to go to a family planning clinic (although I saw no reason why I couldn’t just be prescribed by a gp). I then insisted that I would rather he prescribed. He asked me if I had spoken to my parents, and if they approved, which seemed totally irrelevant. I am an adult, living independently, and fully capable of making my own decisions about my body. While I was given the pills in the end, I felt uncomfortable and slightly insulted by the notion that my medical decisions should be dependent on someone else’s personal opinion, and that of my parents, not a doctor.
GP surgery review: braithwaite-surgery
Title: Thank you
Rating: 5 out of 5
Visited: February 2023
I needed a px for my son for conjunctivitis or he couldnt go nursery. The chemist next door where on the list to do minor ailments however they no longer did this. I couldnt buy it due to needing instructions on their to cover for nursery. Or i would have. The two ladies on reception one was assistant manager and the orher lady with her they went above and beyond and got my son in with the gp at 6pm im so so grateful to the two ladies and the gp of course. They deserve the recognition and i always feel that everyone should be acknowledged for their efforts and kindness. I got a px if the gp and my son can go back to nursery so i can go work. Im so grateful
GP surgery review: braithwaite-surgery
Title: Rude gp
Rating: 1 out of 5
Visited: November 2022
I attended an appointment in November.  Ok at first explained the problem.  The gp was insulting and changed the amount of medication I can take. I have been taking what hospital said I could take and to have this changed is unacceptable.  The gp was not interested in my opinion and was judgemental. I will neverrecommend this surgery to anyone.  I am currently working on changing Doctors as not happy being insulted. Very poor practice . And don't want to listen.
GP surgery review: braithwaite-surgery
Title: Good service
Rating: 4 out of 5
Visited: October 2022
A went for a flu jab, I arrived early reported to the receptionist , I was seen quickly , the medical person I saw was very pleasant, gave me the flu injection promptly and I left early.
GP surgery review: braithwaite-surgery
Title: Always helpful
Rating: 5 out of 5
Visited: October 2022
Thank you for a very helpful consultation . All questions answered fully and advice given . I always enjoy my visits .
GP surgery review: braithwaite-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: September 2022
I attended the practice and was greeted by a receptionist who was extremely helpful, she helped me with my issues and couldn’t do enough. I was really nervous coming to the practice but I was made to feel at ease.
GP surgery review: braithwaite-surgery
Title: Amazing staff
Rating: 5 out of 5
Visited: September 2022
After previous experiences over the years at the surgery not being too great, I came here this week to book an appointment to be offered a face to face within 48 hours! The reception staff where very attentive and professional From start to finish and the support from the medical team as a whole has been a breath of fresh air from previous, I feel supported more than ever. Thank you so much !
And I also have noticed a water bowl outside the surgery for pets to drink from! They really have thought of everything.
GP surgery review: braithwaite-surgery
Title: Despicable
Rating: 3 out of 5
Visited: May 2022
Whoever you arrive at the practise they are very friendly and helpful however this is not my concern!
My concern is the telephone system.
They just never answer the telephone and this has happened  numerous times.
To summarise I can call the practice and the phone will never be answered for 30 minutes.
On three occasions now I then proceed to leave my house and drive to the practise and enter the surgery with the phone still either ringing out or even on the message answerphone setting.
I enter the surgery and low and behold the reception staff are chatting and my call is still not answered and ringing out.
I then mention “any idea why no one is answering this” whist showing my phone on loud speaker! 
On three occasions now one lady is busy on reception but the two in the back office are chatting away and ignoring my phone.
When I demonstrated this whilst in the surgery I was asked to turn my phone off because they appeared to be embarrassed.
Please just answer your phones and don’t ignore us!
That’s all we ask because 45 minutes is just unacceptable l.
GP surgery review: braithwaite-surgery
Title: Doctors only use the phone now.
Rating: 1 out of 5
Visited: March 2022
With the last few occurrences of problems for me and my family the doctors will only phone now and not see you in person. Today we called about my 3 year old daughter. The doctor told us it could be this or could be that but wouldn't actually see her to check. I find the service at Braithwaite Road surgery is quite poor across the board.
GP surgery review: bryn-street-surgery
Title: Good experience
Rating: 4 out of 5
Visited: September 2023
I managed to make a pre-bookable appointment a week by ahead. It wasn’t urgent but important so I was happy to wait. I used the electronic check in. Short wait in an almost empty, clean and comfortable waiting room. Seen by the doctor who was polite, efficient, clear and helpful.
All in all, just what you’d hope for when attending the doctors.
GP surgery review: bryn-street-surgery
Title: Excellent staff and Doctors. Friendly and Professional.
Rating: 5 out of 5
Visited: October 2022
From the initial contact by phone to request an appointment, to meeting with the GP, I can say I had nothing but the best of service. Reception was polite and caring. Doctor was thorough, reassuring and informative. This is an excellent medical practice and always has been. Before and during the Pandemic. And still is.
GP surgery review: bryn-street-surgery
Title: Great Staff
Rating: 5 out of 5
Visited: September 2022
I don't normally have reason to visit my GP but I have had a recent health scare and have to give credit where it's due, all the staff at the surgery have been amazing. Really understanding and actually care. Thank you all so much :)
GP surgery review: pitalia-s
Title: Disappointed
Rating: 3 out of 5
Visited: January 2024
I was waiting for a telephone consultation at 14.20 .waited no phone call rang a few times receptionist kept saying he hasn't got you he finishes at18.30 rang yet again at 19.00 and you was shut I never even got a phone saying sorry he can't ring you I was a nervous wreck waiting day ruined
GP surgery review: pitalia-s
Title: Great practice an reception staff
Rating: 5 out of 5
Visited: August 2023
Great doctors an reception staff always do there best to help if need appointment or need to speak to somebody.also there friendly an polite when I've spoke to them
GP surgery review: pitalia-s
Title: Amazing GPS, shame about reception staff
Rating: 2 out of 5
Visited: April 2023
My son has had an urgent referral to a dietician, we are unable to make the date provided and was advised this would be rearranged on our behalf. 3 weeks later, nothing has been rearranged. The GP was extremely helpful and advised that she would get this sorted this week. Not even 1 hour later the receptionist called and asked have we tried to rearrange ourselves as “they’re just going to tell me the same thing”. Therefore hadnt even bothered to ring and get this sorted. My son is 4 months old and has been suffering since he was 4 weeks, it is unacceptable.
GP surgery review: pitalia-s
Title: Very poor practice
Rating: 1 out of 5
Visited: November 2022
Cannot even get a urine sample tested by a nurse or doctor until 20 days. It is now second time in nearly 3 weeks GP Alliance have helped me get my elderly mother some treatment instead of her own GP. All the staff are friendly and polite but at the end of the day it is no use ringing if you cannot get to see your GP once within 3 weeks.
GP surgery review: pitalia-s
Title: Helpful staff
Rating: 5 out of 5
Visited: October 2022
First time needing to see a doctor in a long time. Reception staff were polite and got me an appointment straight away, I didn’t have to wait. Seen the doctor who was great, took his time with me and explained everything.
GP surgery review: pitalia-s
Title: Utter rubbish
Rating: 1 out of 5
Visited: October 2022
Had a call booked regarding a blood test taken two week ago.  Was given an appointment for a call back at 16:10.  No one had called by 17:00 called the surgery, was cut off after 3 minutes, when I did call back, it took 20 minutes to answer, when the call was answered by a unhelpful obnoxious person, I was told the doctor had tried to call 3 times whilst on hold to the surgery.  No apology for not calling when promised, I now have to fill in a form to book another appointment, as apparently it’s my fault they couldn’t get thru when trying to find out what was happening.  How about don’t mess people about, you want us to attend appointments on time, but treat us like dirt, when you can’t even call patients on time. How about an apology? Your service is well not even a service, a centre of obnoxious receptionists.
GP surgery review: pitalia-s
Title: Outstanding ANP
Rating: 5 out of 5
Visited: September 2022
Excellent support and advice  from female ANP. She has gone out of her way recently to help us through a very difficult time. We can't thank her enough for her ongoing help, care and support.
GP surgery review: pitalia-s
Title: Lovely Staff and Clinicians
Rating: 5 out of 5
Visited: September 2022
Greeted by a lovely lady on reception  she was extremely helpful and polite.
The gp was excellent and took the time to listen and explore the reason for my visit.
I came out feeling more reassured and couldn't have been ore grateful.
GP surgery review: pitalia-s
Title: Lovely GP surgery
Rating: 5 out of 5
Visited: September 2022
I’ve been a patient with this surgery for over 30 years, I’ve always found the reception staff, nurses and doctors very professional and always polite. As and when I visit the surgery there is always a warm welcome and I feel cared for and know they have my best interest. There have a been a few changes over the years with my doctor and I have always been kept informed of any changes. They all work extremely hard to deliver the level of care they provide.
GP surgery review: pitalia-s
Title: Nice experience
Rating: 5 out of 5
Visited: September 2022
Visited the surgery today. Very helpful reception team and so polite. The doctor I seen today was very caring and understanding. Thank you
GP surgery review: shahbazi-ss
Title: Excellent Practice Nurse
Rating: 5 out of 5
Visited: May 2023
I was asked to see Practice Nurse to review my recent blood results and duly saw her today; I have to say I was very pleasantly in awe of her knowledge of the implications of certain blood results and greatly appreciated the time the Nurse took to explain matters/advise me on better ways of approaching matter.  The Practice Nurse is going to keep me under review.  Such a pleasant young lady but very thorough and very knowledgeable. 
This Practice generally gives me excellent Service whatever my problem - keep on doing what you are doing as the standard you set is good - thank you all.
GP surgery review: shahbazi-ss
Title: Always brilliant.
Rating: 5 out of 5
Visited: March 2023
I have always found the staff and GPs to be friendly, professional, and extremely helpful - even when I have done something incredibly daft, like lose my meds somewhere. Honestly, I can't sing their praises enough. Brilliant people providing a fantastic service. Thank you!
GP surgery review: shahbazi-ss
Title: poor practice
Rating: 1 out of 5
Visited: January 2023
Seeing a doctor here you will have to suffer with the impatience and rudeness of the doctors and receptionist, they will get the appointment date wrong and say it's not their fault, you have to wait over a week to hear back from the doctor, most likely start feeling unwell and will not receiving appropriate medical treatment for two weeks.
GP surgery review: slag-lane-mc
Title: superb patient care
Rating: 5 out of 5
Visited: April 2023
Over many years our family have valued this Medical Centre. Over covid they went over and above to maintain services. We have had to increase certain items on prescription and all I can say is that we have never missed even one tablet as all was changed with speed and accuracy and even contacted us when I made an error on ordering. At a time of increasing workload and an increasing Patient List this level of competence is a credit to all the staff. I wish to state again that my pride in this Practice is as strong as ever, respect to the Doctor, Practice Manager, Nurses and finally the hard-working receptionists and admin staff, a big 'Thanks' to you all.
GP surgery review: xavier-ca
Title: Incompetent & Uncaring
Rating: 1 out of 5
Visited: February 2023
My family and I have been registered at this practise for a number of years, but will be doing all we can to leave asap. Almost impossible to get an appointment however when you enter the building by it’s always empty. They have cancelled my recent appointment that was supposed to be face to face, booked me in for a phone appointment that never happened. When queried they couldn’t explain why the phone appointment wasn’t showing on their system. Waited for doctor to call on another day, supposedly I missed his call when I literally was sat in a room on my own in work whilst my colleagues proceeded to have a meeting, just so I didn’t miss it. Receptionist reaction is so nonchalant, with no attempt to help in anyway. My son also has had the same experience where he has waited for a call that never happened. I feel completely let down by this surgery, I shouldn’t have to consider moving or going private due to their lack of ability to manage themselves or even show some manners.
GP surgery review: xavier-ca
Title: Very helpful and pleasant staff
Rating: 4 out of 5
Visited: August 2022
Today I received a message telling me that I could book my flu vaccination with the surgery.  When I phoned, to make the appointment on my smart phone, it was nice to see/hear the service tell me where I was in the line of callers. And to keep me updated very regularly every 45 to 60 seconds or so it seemed.
Understandably I had to wait for 2 or 3 calls before me having started 4th in the queue. I was soon speaking to a member of staff at the surgery and she was very patient and very helpful in explaining what dates and times were available. Together we soon established a time to suit me and my circumstances,  and I have no complaints, only praise, and found the whole experience very easy and reassuring.
GP surgery review: durnford-medical-centre
Title: Impossible to get appointment
Rating: 1 out of 5
Visited: November 2023
Appointments can only be made on the phone at 8am, so you try to ring hundreds of times and finally get through at 8:30am to be told there are no more appointments, repeat daily until you die or get better but never receive an appointment. Then you see they are accepting new patients! How can this be, when nobody can see a GP?
GP surgery review: durnford-medical-centre
Title: Doors still closed despite every other GPS being open!!
Rating: 1 out of 5
Visited: September 2023
You phone first thing in the morning and immediately your 177th in the queue, totally impossible to get an appointment!!!! I’ve been trying for months and just told when someone eventually answers to go to A and E or a walk-in!!!! 
I’ve been a patient at this surgery over 50 years and the doctors there don’t even know who I am because patient contact has massively reduced year on year!!!! No patient care at all.
I don’t know why I’m being told to go to A and E when all I need is my GP to help with depression, if the doctor doesn’t care for my welfare then who will help? 
Durford street doctors must be the only doctors who are still running a closed door policy as they did during the peek of covid.
Bet the funding hasn’t changed to reflect less patients being seen? Another example of GPs taking lots and lots of NHS funding without providing the services.
GP surgery review: middleton-health-centre
Title: Awfull
Rating: 1 out of 5
Visited: November 2023
Honestly I don't know why I am paying taxes, I spent 1 hour from 8 am in the morning trying to get through while being cut off by the answer machine, only to be told they don't have any appointments left. The staff member on the call was not particularly polite or sympathetic.
This government has managed to run the NHS into the ground, the incompetence is staggering, they are actually putting people's health at risk, just so they can sell it off.
GP surgery review: middleton-health-centre
Title: Doctor services waste of time
Rating: 1 out of 5
Visited: January 2023
Since Monday the 9/1/2023 and Wensday 11/1/2023 and 12/1/2023 been trying to get apoitment those two day totally unsuccessful today the 12/1/2023 meant to have a apoitment but recieved  muss call and I rang back to them took them to answer until 43 minutes and 4 seconds till they answered the pfone so my apoitment been moved from 10:35 to 11:40 but the ladie said my apoitment almost been cancelled had a luck to save it My other two apoitments the first ones has been cancelled.
GP surgery review: middleton-health-centre
Title: Complete waste of time
Rating: 1 out of 5
Visited: November 2022
Changed to this practice notifying them of severe crisis/mental health issues. Saw a nurse for blood test, & said she would contact mental health team due to state I was in. Saw a locum for emergency repeat prescription, 
who also said emergency mental heath appt needed (nothing done) Results of blood test say must have appt, go in book telephone appt,1st available 2 months later. Wait in all morning - no call. Call in, get told no appt booked, but I had written appt slip as proof. No apology,  said I would have to book another appt and wait. Love their non-apologetic attitude for substandard service and care for those with mental heath issues.
GP surgery review: middleton-health-centre
Title: gone downhill
Rating: 1 out of 5
Visited: November 2022
I have to say over the past year or so this doctor's surgery is absolutely shocking can never get through on the phone, impossible to book appointments trying to book in my daughters' injections I asked what is the earliest was told 9.50am then asked what is the latest was told 10.10am I asked for late afternoon told no clinic is on (then told i could go to another surgery which i find in itself is disgusting) making it impossible for working parents to work around, then being put on hold because they all need to ask each other questions, the reception staff come across like they don't know what they are doing fumbling their words, constantly being put on hold. but when you are physically sat in the doctor's surgery not a soul in sight and the phone ringing out
GP surgery review: middleton-health-centre
Title: Appointment Another cancelled
Rating: 3 out of 5
Visited: July 2022
It is very long to make an appointment with this GP . My appointments keep being cancelled and I worry if something is wrong  I hope I get an appointment very soon
GP surgery review: middleton-health-centre
Title: Shocking receptionist staff
Rating: 1 out of 5
Visited: January 2022
I rang about my under 5-year child for an appointment and was told there was no appointment.

even after I said doctors have to see under 5 years old the receptionist shrugged me off and said there's no appointment. 

This place is getting worse
GP surgery review: peterloo-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: November 2023
I recently had an ECG at the practice- impressive as I didn’t have to go to hospital. The Nurse who carried out the procedure was lovely, calming and so friendly. I got my results within 10 minutes. Thankfully all was well. 
I believe the new system of booking appointments is so much better than before which was often so frustrating as you couldn’t get an appointment at all despite phoning from 8am.
Thank you for your new very much improved service
GP surgery review: peterloo-medical-centre
Title: Good experience, as always!
Rating: 5 out of 5
Visited: August 2023
I have had a few appointments this month for various issues. I have had appointments with three different GP's and all experiences have been fantastic. Each GP took my issues seriously and had two referrals as they felt things needed to be checked out. Always dealt with in a polite, professional and friendly manner. So pleased I moved to this practice.
GP surgery review: peterloo-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: August 2023
I have been trying for 4 days now to get an appointment. Today I tried 80 times and I still didn’t get through to even the queuing system. Dysfunctional practice no one answers phone . Surgery always deserted . No chance of getting an appointment for even telephone triage because no one answers the phone before 5.05pm by which time all appointments gone. There must be 1000’s of patients of this practice quietly dying at home because they can’t get to see their GP at this practice . Disgraceful. Why can’t they improve the appointment system
GP surgery review: peterloo-medical-centre
Title: Appalling appointments system.
Rating: 1 out of 5
Visited: July 2023
Latest in a long experience of vain attempts to get an appointment, of any kind, with anyone. This and practically every time we try, we are told to call back at 8am. Even when we get throughh precisely At eight o'clock, we're told No appointments available. Even for triage. I'm old, have a chronic heart condition and worry my next attack may be my last.
All above also applies to 'Patchs'.
GP surgery review: peterloo-medical-centre
Title: Appointment good, everything after shocking!
Rating: 2 out of 5
Visited: June 2023
Locum doctor seemed very good and attentive. Shared my concerns and described what we were doing to do about it. However after the appointment I realised all the tests the desk had given me were the wrong ones and he’s not prescribed my medication. Now after two times of asking staff to sort and being told a doctor would call to sort it’s not happened. 

Result is ring back tomorrow and fight for a new appointment to basically start again. I feel like the doctors there are great when you get in, but support staff lack in all areas.
GP surgery review: peterloo-medical-centre
Title: unavailable appointments and un helpful staff
Rating: 1 out of 5
Visited: April 2023
No appoinments available,  held in a que on the phone over 12 min so by the time someone answers all appoinmets are gon this is at 8.45 am !   Some Staff not all are very un-helpful and talk over you when you are trying to explain your symtoms .  Then just tell you to go and find another Drs because you complain about the service . Shocking service not fit for purpose .  I wated 8 months to see a Nurse !   And you cannot make an appoinment to see the Practice Manager because they dont do face to face meetings all complaints and issues need to be sent in by email .  Also items on your prescripton are often missing another issue
GP surgery review: peterloo-medical-centre
Title: Frustrated
Rating: 2 out of 5
Visited: March 2023
I try and avoid going to the doctors, but sometimes you just have to. The last 3 occasions I have tried to get an appointment, has proved to be very difficult. 1st time made 264 calls before I was connected 2nd time 217, 3rd time 238 to then be told no appointments available. Finger on the redial button from 8am. Recently, I received a text to contact the surgery regarding blood tests, when I finally got through, nobody knew what I was talking about. I would like to know how a practice can advertise they are taking new patients when the ones they have cannot get through via telephone or get an appointment.