janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: watton-medical-practice
Title: Fast response, great service
Rating: 5 out of 5
Visited: December 2022
Phoned with concerns in the morning, full examination completed in the afternoon with clear plan for further investigations. Seen by Dr M, phenomenal Dr whom was extremely understanding and realistic with timings and expectations.  Excellent service, very efficient and keen to resolve any issues.
GP surgery review: watton-medical-practice
Title: Great Service
Rating: 4 out of 5
Visited: December 2022
Completed form online, phonecall 30 minutes later and appointment 2 hours after that. Could not have asked for a quicker response time. Thank you
GP surgery review: watton-medical-practice
Title: Speedy response
Rating: 5 out of 5
Visited: November 2022
I had been suffering with a bad cough after having a virus for a few weeks previously. After a triage call I was given a face to face appointment, which led to a diagnosis of a chest infection. After a week of antibiotics I was feeling so much better, I realised how unwell I had been. So grateful for being seen and treated so quickly. I only have positive experiences with all the team at Watton! Thank you
GP surgery review: boughton-surgery
Title: Friendly and approachable practice
Rating: 5 out of 5
Visited: March 2023
Have been a patient here for 25 years. In recent times new doctors have been brought into the practice and they’ve changed how they deal with patients wanting an appointment making it easier to be seen face-to-face. The whole practice along with the new doctors has a whole new more approachable and caring attitude towards patients. It’s like a totally different practice now. You feel like they care about you and know you rather than you are just one of a number. In my recent visit the doctor I saw was warm, welcoming, caring and above all really knowledgeable about the problems I was facing, she was able to at last give me the treatment I needed for a problem I’d had undiagnosed for several years. Can’t rate the overall care I received high enough!
GP surgery review: boughton-surgery
Title: Rare community Practice
Rating: 5 out of 5
Visited: March 2023
We have recently moved from King’s Lynn and find Boughton to be a real community Practice with a caring, knowledgeable and professional attitude – a rare find these days.  (I am not a ‘review’ leaver, but this seems to credit it!)
GP surgery review: st-clements-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: June 2022
I hear a lot of complaints about GPS and local surgeries and ours at Terrington St Clement seems to be doing a fantastic job. We are able to see a Dr or Senior Practioner face to face. The receptionists on the phone and in house are friendly and polite. Medication repeats requested on line are handled promptly and efficiently and service with a smile. We’ve used the on line form to raise medical queries and follow up has been the same day, not even taken  the two days mentioned. We consider ourselves lucky to be with this surgery which appears to be bucking the trend post Covid. Well done and congratulations to all the staff.  I do hope this message gets back to you.
GP surgery review: st-john's-surgery
Title: Friendly & helpful staff
Rating: 5 out of 5
Visited: June 2022
Had to phone and then email the surgery today, staff were very helpful and sorted out the problem straight away, only been in the area a month now and on both occasions have had a great response.
GP surgery review: st-john's-surgery
Title: Fab practice
Rating: 5 out of 5
Visited: June 2022
First visit to this surgery since moving into the area, friendly and helpful staff and excellent doctor.
GP surgery review: st-john's-surgery
Title: Excellent
Rating: 5 out of 5
Visited: May 2022
Been with this surgery for a year and I can't fault it, excellent service, phones answered swiftly and never a problem speaking to a clinician and being seen
GP surgery review: upwell-health-centre
Title: Disappointing experience
Rating: 2 out of 5
Visited: July 2023
Unfortunately I have had a series of disappointing interactions with this GP surgery. The lack of e-consult or access to my medical records online is frustrating. Several times I've been told there are no appointments for weeks, so it feels almost impossible to get any information quickly. At previous GPs you could do an e-consult and get a text or email back, but here it feels like getting help or information is very difficult. I've also spoken with some very unhelpful people including being told I had no medical conditions, which is definitely not true. It already feels very difficult to get help with my condions, and the lack of ease of accsess really adds to this. There have also been a number of errors made in the short time I've been a patient and I feel like it's easy to be - or at least felt to be - pushed aside. Some of the staff at the reception have been very nice, but the way the surgery operates seems very behind the times and not conjusive to many patients needs - especially post pandemic. I've seen that this surgery has said their patients prefer to talk to them directly so they will not be operating e-consult, but I think this is a major mistake as having both seems like the best thing to do to give all patients the choice. On top of this, this GP needs to offer something like other GPs with guaranteed appointment within a certain time, like 48 hours which I've experienced in the past and works great. I wholly agree with the other negative review on here that many conditions do not lend themselves to calling at 8am for a same day appointment. I am looking into changing GP surgery.
GP surgery review: upwell-health-centre
Title: Excellent customer service
Rating: 5 out of 5
Visited: June 2023
During a difficult time worrying about my father's health following a recent hospital stay, the Health Centre have been very supportive and extremely helpful in enabling him to get his medication urgently whilst staying with us in a different County. Thank you so very much.
GP surgery review: upwell-health-centre
Title: Best Practice in the area.
Rating: 5 out of 5
Visited: April 2023
I have the care of an ageing housebound parent and a disabled child. The service we have received from Upwell health centre has been second to none. Home visits for parent with encouraging and comforting advice. Annual check-ups for child with staff who actually show interest and listen. We appreciate the text reminders for appointments too. I can honestly say we couldn't have better care.
GP surgery review: upwell-health-centre
Title: Awful
Rating: 1 out of 5
Visited: October 2022
Need to speak to a GP after recommendations from NHS 111 about ongoing sleep and weight gain problems. Due to sleep being erratic and impossible to judge what time I will sleep I am unable to call the practise at 8:30am to book an appointment. Only option given by the receptionist was in 3 weeks time. Receptionist asked if this was an emergency then proceeded to judge my symptoms as not an emergency even though she is not medically trained. Rude and unhelpful.
GP surgery review: upwell-health-centre
Title: kind,caring staff
Rating: 5 out of 5
Visited: August 2022
I visit the surgery for blood test regularly, the receptionists and nurses are always kind and welcoming. They do the very best they can for you nothing is too much trouble. The best i have ever dealt with. Although it has been a long time since i needed to see a doctor my memory of this also extremely good. I love the fact that i can ring the receptionist and they can put me onto a nurse or send a message through to a doctor for me. So much better than having to go in and see a doctor especially when you just want some quick advice about a health issue. The nurses i see are all very experienced and friendly.
GP surgery review: upwell-health-centre
Title: Fantastic work from Physicians Associate
Rating: 5 out of 5
Visited: August 2022
I presented with mild stomach pain and having examined me, sent me off to Surgical Assessment Unit, even though I had no other symptoms. 24 hours later I've had my appendix out in a rare case of appendicitis with no fever or other signs of infection! Thank you so much.
GP surgery review: upwell-health-centre
Title: Fantastic Care
Rating: 5 out of 5
Visited: August 2022
The team at Upwell Health Centre have been nothing short of amazing! I rang them in the afternoon with concerns that a burn was infected. The receptionist was lovely and she had me booked in with a nurse for that afternoon. The nurse was caring, kept me informed about what she was doing and why, and answered all questions I had. My wound was treated and she booked me in for 2 follow ups then and there. I have just had my 1st follow up, and again she was amazing, apologised for a 15 minute wait which as a NHS worker at a different practice, I understand their struggle! Wound was treated again, and she explained why it was looking like that, and explained what next step she would take if it didn’t start healing. Another follow up was booked for later on in the week so I have 2 follow ups to go, but the care has been outstanding and I feel very well looked after and informed of the care I am receiving. 

You’re all doing a fantastic job and I really appreciate the work you are doing for your patients.
GP surgery review: watlington-medical-centre
Title: Outstanding
Rating: 5 out of 5
Visited: November 2023
I’ve been attending this surgery for a very long time due to being ill so often, they’re such great help. Outstanding staff, care and service.
GP surgery review: watlington-medical-centre
Title: Professional service
Rating: 4 out of 5
Visited: November 2023
Seen promptly, all aspects of my problem were addressed and further tests arranged quickly. The whole process was fully explained simply.
GP surgery review: watlington-medical-centre
Title: Wonderful care
Rating: 5 out of 5
Visited: June 2023
I have always found all the staff at Watlington surgery to be helpful, professional and caring. I have been able to see or speak to a GP if required and always had great care.
I would highly recommend this surgery.
GP surgery review: watlington-medical-centre
Title: No longer a practice that I would feel safe to recommend
Rating: 2 out of 5
Visited: June 2023
The pandemic has affected all of us in one way or another; as a member of staff in education we have also had to up our game and improve safeguarding under exceptional circumstances without  the popular support from the public for the NHS. 

I would particularly like to thank A&E  and 111 who have also experienced the same unrelenting pressures to keep people with health conditions safe. 
I have to say that this same experience is not what we face as a patient at watlington medical centre. It focuses entirely on the staff's needs and not those of the patients and generally has an attidude that they are hard done by rather than understanding that we all contribute to society. 
I have visited A&E and so has my partner more than we would have liked because we don't believe we will get the same care as our GP surgery and that is something that needs to change.
As patients we cannot get appointments and the availability of the attached pharmacy has reduced again.
As a GP practice I would expect that you work with all NHS workers including the QE hospital and not sit back and sulk because you dont like what is happening to you. They also have issues but dont treat us with rudeness reducing availablilty for appointments and reducing the opening hours of the attached pharmacy. My partner is now retired and has no transport to WMC there is not bus link that enables him to go and pick up prescriptions and return by bus. 
We have now transfered to Boots at the Hardwick. 

The current system which I suspect that it is not down to you of continuing to have to order our continuing prescriptions with no review; makes it a mockery and I suspect that GPs may be paid per prescription. 
I personally have had no review or MOT since I was forty I am now 64 years old, but you continue to decide that I need a review for tablets that have never changed; but never see me.
GP surgery review: watlington-medical-centre
Title: Excellent Staff
Rating: 5 out of 5
Visited: May 2023
I have visited  the surgery three times in the last two weeks for a chest infection, seeing the nurse practitioners and having blood tests.
I received prompt follow up phone calls and efficient service from the pharmacy. I have only been at the practice for a year and this is the first time I have had to use its services. This is the best surgery I have ever experienced. Receptionists, nursing and pharmacy staff are all friendly, helpful and caring. Thank you, you are very much appreciated.
GP surgery review: watlington-medical-centre
Title: First Class Care and Service
Rating: 5 out of 5
Visited: February 2023
My elderly mother was recently suffering from tiredness and exhaustion so I called the surgery for advice.
She received a telephone appointment within a short time which was followed up by a face to face appointment at the earliest which resulted in a referral to the local hospital where she once again received fabulous service from the relevant team.
Due to the prompt assistant she seems to be making a good recovery and I'd like to thank the doctor, staff and hospital team for their fabulous care.
GP surgery review: watlington-medical-centre
Title: Great access
Rating: 5 out of 5
Visited: October 2022
My son needed an acute prescription today and it was sorted with ease, thanks to reception and the GP. The Dispensary have always been so helpful with his medication for his long term health condition, we are grateful for the whole team, Thank you
GP surgery review: watlington-medical-centre
Title: Quality service
Rating: 5 out of 5
Visited: August 2022
Contacted reception re suspected kidney problem.  Very prompt response.  Two telephone consultions one GP appointment and one nurse appointment all undertaken within the same morning. Follow up arranged.  GP manner very professional and humane. Could not have received a better response.  Well done to all.
GP surgery review: watlington-medical-centre
Title: Wonderful Service
Rating: 5 out of 5
Visited: August 2022
I have been with Watlington Surgery for several years now and recently my elderly mother decided to come to the same surgery too.
I must say that the staff at the surgery and pharmacy are all very friendly, helpful and efficient.
I recommend this practice highly.
GP surgery review: watlington-medical-centre
Title: Amazing service and care
Rating: 5 out of 5
Visited: July 2022
My wife and I have only been with this practice for a few weeks. Having read previous mixed reviews we were somewhat nervous when we signed up. We are both aged around 70 and can honestly say that we have never experienced such outstanding care and attention to detail from everybody involved. We both highly recommend this outstanding practice.
GP surgery review: beaches-medical-centre
Title: Attentive, thorough Dr.
Rating: 4 out of 5
Visited: September 2023
Made appointment for a medication review which was a more lengthy consultation than expected. GP was thorough & attentive. I felt listened to. Thank you
GP surgery review: beaches-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: June 2023
I made an appointment at 8 o’clock Friday morning, the doctor came at 10:30 and prescribed what I needed, and it was delivered to me on the next Monday
GP surgery review: beaches-medical-centre
Title: Excellent experience
Rating: 5 out of 5
Visited: April 2023
Easy online request of appointment followed by polite phone call offering a same day appointment. Staff at Hopton very polite and friendly. Urgent care staff helpful and interested in listening to my issues. Felt that they wanted to help. Excellent service all round.
GP surgery review: beaches-medical-centre
Title: Poor consultation
Rating: 1 out of 5
Visited: April 2023
I attended the Sussex Road surgery today and I have yet to experience a positive visit at this surgery. I've been palmed off before, staff appear not to care there and to put into context I attended the Hopton surgery a month or so prior and the staff/service were above and beyond in comparison. This surgery needs serious help.

Who I saw to me seemed as though he'd rather be anywhere but there, there was no real consultation, he asked me one or two questions, took a quick look and that pretty much it. Nothing was explained to me except I was being given a steroid ointment, the medicine was not explained in any sense in terms of when, how long, how often, next steps. A real poor reflection I'm afraid.

Furthermore I went to collect my mystery steroid prescription and the pharmacy advised me it was not available and would not be long term and so to contact the surgery.

Have to say I am thoroughly unimpressed by the whole experience, no idea what I'm going to get now or even if based on today's experience. 

If there was a minus star I'd be giving that.
GP surgery review: beaches-medical-centre
Title: A vast improvement at Hopton Surgery!
Rating: 4 out of 5
Visited: April 2023
Had an apptn this morning with a paramedic at Hopton and not only was he great but it was lovely to have some background music on. I was also impressed with the white board used for detailing which members of staff were on and their profession. However, although the majority of receptionists are very personable and friendly the one today on 19th April wasn't, which is a shame. I spent 7 years working as a qualified doctor's receptionist so I know the difficulties but a smile and friendly approach goes a long way with poorly patients. Thank you.
GP surgery review: beaches-medical-centre
Title: Fast response.
Rating: 5 out of 5
Visited: February 2023
I filled in an online form regarding my blocked ears at 08:10. 
At 08:22 I received a phone call from the surgery.
An appointment was made for me to see a nurse.
The person making the phone call to me was great to deal with.

Thank you & well done.
GP surgery review: beaches-medical-centre
Title: terrible receptionist
Rating: 1 out of 5
Visited: January 2023
waited for three quarters of an hour in telephone queue only for them to say there are no appointments ring back monday :( then she put the phone down
GP surgery review: beaches-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: January 2023
After being ignored for years by his old practice... Since registering with the beaches they have addressed his multiple health problems
GP surgery review: beaches-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: January 2023
Can't fault the practice for my family, they have been amazing and the services now offered are great, thank you to all the staff
GP surgery review: beaches-medical-centre
Title: I felt as if I was a nuisance
Rating: 2 out of 5
Visited: January 2023
I’d been waiting a few weeks for my appointment and when I got there the GP was running an hour late.  I decided to wait the hour as my condition was unbearable. When I finally got called in, the gp was sideways on to me typing into the computer which I understand, however when he finally spoke it was in such a way, I felt a time waster. He sent me away telling me to only wash my hair once a week and to wash my bra more thoroughly.  Three times I asked the GP the same question - he ignored me the first and second time but I needed an answer so I told him I would keep asking til he gave me a reply, and it was only at that point he turned to face me and answered my question.  How demeaning.  I persevered for a couple more weeks, tried the online consultation room after being told by reception I would get an appt the same day. I got a call back a few hours later saying the on call gp had read my notes and said I was to make a normal appt in 2-3 weeks.  At this point my problem had spread from my scalp down to my legs.  I asked the caller to speak to him again as this was urgent. She said she would, but I never got a call back, so they chose to ignore me I guess?  In the end and out of desperation I dialled 111.  It took an hour to get a response but it was worth it.  They told me to contact my surgery within two hours and they would put a note on my record for the surgery.  I phoned the surgery and when I told them I had dialled 111 and there should be notes on my record from them, their response became positive and finally things started to happen.  Blood tests, go appointments, X-rays etc which is great however I should not have to go to 111 just to get the service I am entitled to from my surgery and really what a waste of 111’s time, given the pressure they are under.  Finally last week I was given an appt with another GP and she was far more caring and supportive.  I got there in the end but it should not have reached this stage.
GP surgery review: the-millwood-partnership
Title: bad service all round
Rating: 1 out of 5
Visited: July 2023
tried to book on line appointment on Monday,got email back stating a reply would be done in 2 days, still waiting on Thursday.Got throught on the phone only to be told an appointment was given on Monday, but I never recieved anything, then she said  'whats gone on here',so a mistake made by them. Then told if you don't like the service go to another surgery. Very professional. Sitting in the surgery all you can hear freom the receptionist to people is call in the morning.
GP surgery review: the-millwood-partnership
Title: Superb Service
Rating: 5 out of 5
Visited: July 2023
I submitted a message to the GP Surgery via the website at 8am on Monday morning.  I received a call from the GP before lunchtime who offered an appointment that afternoon.  I was in and out of surgery within 15 minutes by which time the GP had examined me and arranged a referral for physio, blood tests and an ultrasound.  

Extremely efficient service and it is clear the system works well.
GP surgery review: the-millwood-partnership
Title: Lovely and helpful staff. Terrible use of systems.
Rating: 3 out of 5
Visited: June 2023
Just trying to get blood test results is unbelievably frustrating. 
I’m reasonably techy so have the NHS & Airmid apps. Whilst there’s some interaction between Millwood and these apps it’s very limited and I suspect their staff spend more time dealing with queries resulting from this than it would take to make them work properly. 
So you’re pushed to use their online message system. Ask a question, get a reply (usually quickly to be fair), go to answer. If it doesn’t fully answer the question you can’t reply to the message (why?!) so you have to fill in all the same fields again to send a new message. 
All I want is to see my blood test results. Should that really be so difficult? Why not just push them to the NHS or Airmid app? Other GPs do exactly that.