janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: east-shore-partnership
Title: My experience
Rating: 2 out of 5
Visited: December 2023
I'm feeling very disappointed with the service because I'm suffering with severe psoriasis which is causing sleepless nights as I'm in so much discomfort. The GP made a referral to the dermatologist but made it just a routine appointment. After speaking to the dermatology department they have informed me that I will be waiting 20 weeks before being seen. I'm feeling very low and struggling to cope with the soreness.
GP surgery review: east-shore-partnership
Title: My experience
Rating: 1 out of 5
Visited: December 2023
Not being able to start my cancer treatment as they wouldn't issue the prescription until I had an appointment. They couldn't give me an appointment as the rota wasn't available. Promises to call back didn't materialise.
GP surgery review: the-university-surgery
Title: My experience
Rating: 4 out of 5
Visited: January 2024
The service has been good so far.  Appointments started within reasonable timescale.  Slightly disappointed by the delay in seeing a doctor face to face but far better than previous practice.
Overall happy.
GP surgery review: the-university-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Doctor was very friendly and helpful. I felt like my problem had been listened to and delt with appropriately.
GP surgery review: the-university-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
From staff to the Doctor especially my last visit with was very good . Very experienced 
And professional
GP surgery review: the-university-surgery
Title: My experience
Rating: 3 out of 5
Visited: January 2024
I had a very early appointment for a blood test(I have fatigue issues so early mornings are difficult for me) but this was cancelled due to staff illness. Fair enough. However the text was only sent to me within 15 mins of the appointment by which time I was in the car and didn’t hear it arrive. I had looked at my texts when I first got up. If reception had only phoned I would have answered and got cancellation before I went all way through in to surgery.
GP surgery review: the-university-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Call was made during time window given, was given plenty of time to give my own views & to listen to advice of the health professional
GP surgery review: blackthorn-health-centre
Title: Brilliant surgery
Rating: 5 out of 5
Visited: June 2023
What a brilliant surgery! I have had very good service and care from everyone I have seen, including doctors, nurses and reception staff and over the phone. I and my husband have no complaints whatsoever. In fact, it's only this surgery that is keeping us living in the area.
GP surgery review: blackthorn-health-centre
Title: Excellent GP
Rating: 5 out of 5
Visited: June 2023
I was impressed with the doctor who saw me. He treated both concerns I had, and dealt with both on the day. Blood tests done whilst I was there, and referral for appointment also. Very efficient, but not clinical. Showed a desire to treat both problems quickly with further treatment as necessary. Very satisfied with my experience!
GP surgery review: blackthorn-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
I had a worrying symptom. I was seen very quickly and promptly referred for further investigation. As a new patient I was very reassured
GP surgery review: blackthorn-health-centre
Title: COPD Review
Rating: 5 out of 5
Visited: June 2023
On the 7th June @2pm I attended my COPD review with a senior nurse at the Blackthorn Health Centre. The main purpose of the review was to discuss my current medication, following a recent exacerbation of my condition and examine whether alternative medications would be more appropriate. My nurse was very knowledgeable, patient and courteous. She listened to my feedback re my recent experience and suggested a new, replacement medication. I agreed with her suggestion and she immediately provided a prescription and booked a follow up review in two weeks time. The review took 20 minutes. I was very impressed with the support received so my thanks to her and the practice for your ongoing attention.
GP surgery review: blackthorn-health-centre
Title: Friendly,helpful practice
Rating: 5 out of 5
Visited: June 2023
Recently had to take my 3 yr old daughter for a follow up appointment. The staff were very friendly and polite. The doctor was very patient with my daughter when she was playing up and handle the situation really well.
GP surgery review: blackthorn-health-centre
Title: COPD Review - 2
Rating: 5 out of 5
Visited: June 2023
My last review was based on my 7th June appointment with the excellent COPD nurse who prescribed a new medication to help deal with my breathing condition. I was to return after several weeks and report back with an appointment made for 26th June.
This latest meeting with my nurse went very well and we discussed my experience with the new medication. As a result we agreed to replace a previous medication with this new one. A formal prescription was ordered which I will collect this week and we agreed that a review in 3 month's time would be scheduled.
Again a very positive review and outcome with my nurse, who was welcoming, attentive, informative, reassuring and answered all my questions.
I should also mention the reception staff who are kept very busy but always have time to welcome patients with a smile!
Thank you Blackthorn!
GP surgery review: blackthorn-health-centre
Title: Faultless
Rating: 5 out of 5
Visited: June 2023
This was a routine blood test. The experience was faultless and the nurse was very pleasant and helpful. It was not needed for me but this person would definitely relax any patient and allay their concerns. Sufficient parking and seen within minutes of my appointment.
GP surgery review: blackthorn-health-centre
Title: Keep up the great work
Rating: 5 out of 5
Visited: June 2023
Kind friendly and helpful. Made me feel at ease, whilst providing professional support and advice. Would thoroughly recommend this practise.
GP surgery review: blackthorn-health-centre
Title: Great
Rating: 5 out of 5
Visited: June 2023
I am very happy because the doctor devotes time and interest to me, he tries very hard to help me in a difficult diagnosis. Big bravo to Blackhorns Practice
GP surgery review: blackthorn-health-centre
Title: Good practice
Rating: 4 out of 5
Visited: June 2023
I was seen on time for my appointment with the nurse, she explained my test results to me and was very helpful with a previous condition I had spoke to her about, very caring lady.
GP surgery review: portsdown-group-practice
Title: Your recent appointment
Rating: 2 out of 5
Visited: September 2023
I arrived about 5 minutes early and there where 3 people before me, I sat down saw 2 nurses come out and 3 people come and go , the appointment was running 10 minutes late so I left not seeing the nurse
GP surgery review: portsdown-group-practice
Title: Your recent appointment
Rating: 4 out of 5
Visited: September 2023
A very pleasant experience. The surgery was empty and I was trrated very well. As I,d broken my hip  it would have been nice to receive some " care" info. I ve received nothing from the main surgery.
GP surgery review: portsdown-group-practice
Title: Shingles Vaccination
Rating: 4 out of 5
Visited: September 2023
Last week, I turned up at the surgery at the arranged appointment time for my Shingles vaccination. I had already had a Shingles vaccination last year. The duty receptionist had no record of my appointment for a Shingles vaccination ........ instead she said that I was there for a Blood Test, despite me waving the dated Shingles vaccination request form in front of her. 
Now I had already had a Blood Test less than two weeks before and was curious to know what was going on.  I was sent to see the Duty Nurse who confirmed that I had already had a Shingles jab but did not know when. She then did a Blood pressure test on me and then gave me a Flu Jab. 
I asked for a Covid jab as there has been heaps of advice lately telling people of my vintage that we need to get another Vaccination as there is a variation doing the rounds. 
I was no and to wait until I was given an appointment.
In the last 5 weeks I have had separate appointments for a Lung scan, Retinopathy check, Blood Pressure check, Blood Test x 2 and a Shingles vaccination which did not happen.  I still need a Covid Jab.
OK, these appointments are important but can more of them not be combined to save time?
GP surgery review: portsdown-group-practice
Title: Your recent appointment Blood Test
Rating: 5 out of 5
Visited: September 2023
I was booked in for a Fasting Blood test at 0840 arrived at the Surgery ten minutes early and was seen precisely at the appointment time; which me being ex service (RN) to me is always a sign of good management.

Had my blood test by a very efficient Nurse with no hassle whatsoever I would rate it as a 1st Class service
GP surgery review: portsdown-group-practice
Title: Blood Test
Rating: 5 out of 5
Visited: September 2023
The process from arrival at the Surgery took less than 10 minutes. Very satisfied.

BUT, I`ve been unable to make a face-to-face appointment with a Doctor for nearly 4 years!
GP surgery review: portsdown-group-practice
Title: Your recent appointment...Blood test
Rating: 5 out of 5
Visited: September 2023
Attended the Crookhorn Surgery on Friday 15 September at 9.30 for a blood test but when asked if I had fasted I had totally forgotten but the nurse was absolutely lovely and told me not to worry so then offered to give me a Flu jab and cancelled the appointment I had for that and then rebooked me in for the blood test.....definitely a well deserved 5 star experience....especially when you know how much pressure the health service experiences on a daily basis.
GP surgery review: portsdown-group-practice
Title: Your recent appointment
Rating: 5 out of 5
Visited: September 2023
I needed a blood test and had to option of having it at crookhorn surgery. 
Nice and quick and simple. I didn't have to wait for very long in waiting room. The nurse was cheerful and it didn’t take long as my veins must be good. What can I say .. well done crookhorn !
GP surgery review: portsdown-group-practice
Title: My experience
Rating: 5 out of 5
Visited: September 2023
I have been 3 times to the nurse and I’ve not waited around at all which is great when you are popping out of your working day. The nurse was lovely and the service was the best I’ve received recently from a doctors surgery. Quick, efficient and happy service
GP surgery review: portsdown-group-practice
Title: Blood test
Rating: 4 out of 5
Visited: July 2023
My appointment was done on time and in a very polite and professional manner. 
My only criticism is I had to wait over two weeks from the time of booking. This seems a very long time for something that take less than five minutes to do. You should be able to complete a lot of blood test in one day.
GP surgery review: portsdown-group-practice
Title: Immunisation Appointment
Rating: 5 out of 5
Visited: July 2023
The doctor I saw was friendly and spent time explaining the need for the jabs I was having. There was a short wait but overall a very efficient service from initial text message reminding me to make an appointment to attending the surgery.
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: October 2023
The empathy the Doctor displayed.  I felt involved in the best solutions for my health. 
The receptionist dealt with my phone call very quickly and I felt valued .
GP surgery review: kirklands-surgery
Title: My experience
Rating: 3 out of 5
Visited: October 2023
Its a nightmare trying to get through i phoned up at 8.33 and already i was told i was number 17 in line. 30 mins just to speak to a receptionist is not good. Another time i phoned i was no20 in line eventualy i got through after 40 mins and was told all appointments are gone phone again tomm.
GP surgery review: kirklands-surgery
Title: My experience
Rating: 3 out of 5
Visited: October 2023
Disappointed at  not seeing a Docto the nurse i saw was friendly and said she would discus my health cause with the Doctor
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: October 2023
The receptionists although under extreme pressure. Always try & help you the best they can 
So no point in getting annoyed with them when appointment dates are long way off.
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: October 2023
The surgery are always so quick to treat my daughter and the care and understanding provided by reception and gp is amazing!
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: October 2023
I mistakenly came 1 hr late for  my blood test. The nurse explained why she could not do it and she patiently listened to my concerns and booked my future appts herself.  THANKS
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: October 2023
Polite , friendly staff who will help you any way they can and keep you informed where necessary.I have been a patient here 50+ years and hope to continue,all the Drs past and present have been excellent at giving care etc.
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: October 2023
Fantastic & helpful reception staff as always, & managed to get a dr to see me there and then, due to the amount of pain i was in. Which I wasn’t expecting.
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: October 2023
The nurse was extremely helpful and gave me advice as to what to do next. She was able to  answer all of my questions.
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: October 2023
I arrived early and went straight in for flu and Covid inoculations. All staff were friendly and very efficient. Thank you
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Excellent service. Was 18th in the phone queue but I was only on hold for a couple of minutes. Easy check in and appointment on time. Lovely staff. Prescription sent over to the pharmacy next door which was very easy. Could not fault it- a real asset to the NHS
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 3 out of 5
Visited: January 2024
I feel that although I have had a good investigation into my symptoms there hasn’t been any support given or indication of what happens now
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The staff and doctors do an amazing job, the reception team are always so helpful, and you can always get to see a doctor or nurse, and I like ve the consult as it cuts out so much time
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 2 out of 5
Visited: January 2024
Taking over a week for prescription to go to chemist and still not there. No apology for lateness have now run out it medication
GP surgery review: the-drayton-surgery
Title: GP appointment same day as my call quick referral to QA
Rating: 5 out of 5
Visited: January 2024
Thank you Drayton Surgery appointment on the day necessary bloods etc done. Very quick referral to QA 2 appointments done all in less than 2 weeks with New Year in between. Thank you to all that dealt with me  5 stars from me.
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 2 out of 5
Visited: January 2024
I gave my list of blood pressures to the nurse who told me they looked 'perfectly normal' to her. I also did a urine sample for her. She checked it for infection and threw it away. I then received a text from a dr saying my blood pressures were unsatisfactory and I've been prescribed Amlodipine, have to do a urine sample and an ECG. My view is that my blood pressures were far from normal ( my bp has historically been on the low side). At 5pm the following day, my prescription had not arrived at the chemist. When feeling unwell for a month, as I have been, making return trips to the surgery and chemist is very difficult. I want to add, the nurse I saw is always very efficient. She took my blood for me, which I really appreciated.
GP surgery review: the-drayton-surgery
Title: Dr appointment
Rating: 5 out of 5
Visited: January 2024
Very polite and helpful rececptionist . A promt return phone call wich resulted in appontment made for that same day . And a very satifactory consultation!!
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Appointment within 2 hours of my call and all tests completed. Nurse practitioner had sufficient time to check my symptoms out.
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
I couldn’t praise this surgery enough - they are outstanding. Whenever I have called to speak to the Dr I always get a call the same day and usually within a couple of hours. Especially for my little boy. AMAZING service always. Prescriptions are always actions promptly too.
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Outstanding surgery always easy to book appointments , always receive reminder for when appointment is due , all the staff make you fsel very welcoms and are very polite
GP surgery review: trafalgar-medical-group-practice
Title: Your recent appointment
Rating: 5 out of 5
Visited: February 2022
The Doctor Who I saw was very professional . He was very concerned about my problem and very soon I had lots of tests done
GP surgery review: trafalgar-medical-group-practice
Title: Your recent appointments
Rating: 5 out of 5
Visited: February 2022
The surgery staff - admin, nurses and doctors, are consistently helpful and do their very best to support patient needs, whilst under enormous pressure locally. 
I have needed a range of consultations and support from this practice/Eastney practice and find  staff are professional,  efficent and thorough, following  up on actions. 
The use of technology, econsult or to send prescriptions direct to pharmacy/forms to patient is a welcome development and has worked smoothly. 
Admin team are lovely and will always help where they can.
I am very grateful for the great care and advice I've received. Thank you.
GP surgery review: trafalgar-medical-group-practice
Title: Your recent appointment
Rating: 5 out of 5
Visited: February 2022
The nurse informed me with current and up to date information. In a format I understand, which she also checked I had understood and asked if I had any q uestions
GP surgery review: trafalgar-medical-group-practice
Title: Response to query
Rating: 4 out of 5
Visited: February 2022
I phoned to ask reception to ask Dr's advice on a referral. I got a phone call back the next day with the advice I needed. Happy with such a prompt response. Overall, from 2020 when a family member received a life changing diagnosis, we have nothing but praise for the care the Practice and QA gave us.
GP surgery review: trafalgar-medical-group-practice
Title: Blood test and follow up with doctor after X-ray
Rating: 5 out of 5
Visited: February 2022
Nurse very good with blood test.
Doctor listened to me and seem to understand my concerns. She was very thorough and examined me. Since has followed up after blood test with phone call and medication.
GP surgery review: trafalgar-medical-group-practice
Title: Your recent appointment
Rating: 5 out of 5
Visited: February 2022
I arranged my appointment through the online system which worked well, I was offered a face to face appointment within 5 days
GP surgery review: trafalgar-medical-group-practice
Title: Leg Ulcer Clinic
Rating: 5 out of 5
Visited: February 2022
As usual, an enjoyable, pleasant & satisfying experience. My treatment is always carried out in a very professional & precise manner. By truly competent & friendly nurses.
GP surgery review: trafalgar-medical-group-practice
Title: Your recent appointment
Rating: 2 out of 5
Visited: February 2022
Almost impossible to get an booked appointment with any GP, let alone your nominated one. The phone rings off the hook for hours, and there is no organised queuing system and never any available appointments online.
They have to be chased up about what should be routine matters , such as reading hospital discharge letter for follow up actions. The reception desk is poorly situated and arranged, and patient confidentiality seriously compromised.
GP surgery review: trafalgar-medical-group-practice
Title: Incredible levels of service - recent appointment.
Rating: 5 out of 5
Visited: February 2022
Having called the surgery at 8am I was speaking to a very helpfully receptionist within 2-3 minutes, she booked me a telephone consultation and by late morning I had spoken to the doctor and was on my way to the surgery for a consultation. The doctor who obviously recognised my symptoms to be worthy of further investigation, made an immediate hospital appointment for me. I was in the care of QA Hospital by just after noon the same day. This level of service provided by Trafalgar Medical Practice is genuinely incredible - especially so, during the current Global Pandemic.
GP surgery review: trafalgar-medical-group-practice
Title: Your recent appointment
Rating: 5 out of 5
Visited: February 2022
Queued just before 8 to get a phone call appointment. The doctor phoned within the allocated time slot and  was extremely helpful.
GP surgery review: abbeywell-surgery
Title: Poor
Rating: 1 out of 5
Visited: January 2023
I was diagnosed with cancer and after 18 unanswered phone calls I decided to go to the surgery. I then was made aware that my important prescription had been at the pharmacy for two weeks. The surgery told me that they were extremely busy, something that I find difficult to believe
GP surgery review: abbeywell-surgery
Title: The Online Surgery
Rating: 2 out of 5
Visited: December 2022
Don't bother attempting to book  appointments at reception. Use the Patient Access app instead if practice has it switched on. This does get results. However don't expect Patient Access to always be live. It is not live out of office hours so useless if you are working or shift-working & practice turns it off when too busy anyway to control their own workflow. Telephone is a waste of time too. If it gets answered & you are not sat for ages at 12 in queue & not progressing up it, you are lucky.
As long as you are technology savvy you can just about get by. I fear for those individuals that are not! The trade off is that you will receive numerous messages on your mobile advising practice is very busy/front desk shut or other due to staff shortage/staff illness/training days etc. This hardly builds confidence in the practice & is a sub-standard service to patients! In summary Abbeywell Surgery is unreliable & will let you down. Check the Care Quality Commission ratings as well before you take the plunge & decide to join.