janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: oswald-medical-centre
Title: Poor practice that lacks organisation
Rating: 1 out of 5
Visited: February 2023
I have been waiting for minor surgery for 2-3 months and received a link to book an appointment in January. I booked an appointment on the day I received the message. I have been sent a text message today, less than a week before the appointment to tell me it’s been cancelled and to contact the surgery. I did as requested to find out the appointment has been cancelled as the doctor has booked a holiday. I find this incredibly and very inconvenient as I had planned work around the appointment. Also trying to get through to the surgery is already difficult without them creating additional call volumes.
GP surgery review: oswald-medical-centre
Title: Very grateful!
Rating: 4 out of 5
Visited: September 2022
Had surgery and the hospital missed forwarding my medication request to the practice.  This could have been serious as the prescription was for strong painkillers which were needed after my operation.  The staff and the Practice Manager couldnt have been more helpful and the problem was sorted out within a few hours.  Thank you team Oswald :-)
GP surgery review: peel-house-medical-practice
Title: Poor service
Rating: 1 out of 5
Visited: December 2022
I never ring the doctors unless i have to. After following advice from a pharmacist and NHS guidance online I was told that if symptoms had not improved after a week to call doctors. 
They haven’t, if anything have got worse. To be told by a receptionist it’s actually ten days and to go see a pharmacist (when i already have) is appalling. 
Been back to pharmacy and they are shocked.
GP surgery review: peel-house-medical-practice
Title: Horrendous Phone Lines
Rating: 1 out of 5
Visited: October 2022
For a Practice with 15k+ patients, their management of telephones is nothing short of diabolical. I left this Practice a few years ago and moved somewhere smaller and had no problems since moving.
I rang on behalf of a family member.
To phone at 10am and be 17th in the queue is one thing, but for it to take 55 minutes to then speak to someone demonstrates to me that they must have just one staff member on the phone which is unacceptable for a practice of this size.
Common sense would dictate that all Reception staff would automatically be on the phones (especially on a Monday morning and especially when call volumes or queueing times were high). 
This is nothing new, their phone lines were much the same before the new system and have continued to be the same. 
You could likely ring them at home and drive to the surgery whilst on hold and be seen by the staff member on the desk before they picked the phone up.
Receptionist was perfectly fine, polite and made an appointment as requested.
It is worth noting however, that again, with a practice population size as big as theirs, you would expect the practice to be quite busy, however, when I attended the surgery with my family member a few weeks ago in the middle of the afternoon, there were less than half a dozen other patients across the entire floor. 
I dread having to phone this practice and have strongly steered people away from it since leaving for a better experience.
GP surgery review: peel-house-medical-practice
Title: Good recent experience
Rating: 3 out of 5
Visited: October 2022
A recent request for an appointment resulted in the obtaining of an out of hours appointment, which was great, as this avoided the need to try and ring every morning for an appointment and was at another local practice. This is also a great idea for people who work and struggle to ring every day and attend during working hours. The appointment was the same evening.
GP surgery review: peel-house-medical-practice
Title: Telephones lines
Rating: 1 out of 5
Visited: August 2022
Terrible telephone service. 
There are 7 options of which to choose from including results and any other inquiries not listed.. non of these telephone lines are staffed and therefore you will be stuck wasting your life in the phones automated system. 
Please Peel House if you can't get the staff then please update your telephone line to notify people that nobody will ever answer your call.
GP surgery review: pwe-accrington-victoria
Title: Useless
Rating: 1 out of 5
Visited: March 2022
It is already the second time that I am calling, I am booking the appoiment and when I get there the receptionist say that there is no appoiment booked for me. 
I consider this very unprofessional, and the thing is that this is going to happen again and again…
GP surgery review: pwe-accrington-victoria
Title: abrupt and unhelpful
Rating: 1 out of 5
Visited: February 2022
I recently tried to get an appointment for chest pain, was told that there were no appointments, no advice given or any concern whatsoever , for a week unable to get through , email sent but no reply
GP surgery review: dill-hall-surgery
Title: Superb Practice
Rating: 5 out of 5
Visited: November 2022
Dr Joseph has been my doctor since I was a little child when he first had his practice at the top of Dill Hall Lane. A really friendly doctor who listens to you. I truly feel safe in his care. He is also an extremely friendly person. I've never had any issues getting an appointment. The reception staff are also very friendly; especially Joanne.
GP surgery review: dr-bello's-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
This practice is good from whoever is answering the phone and the doctor himself. Doctor Bello is always polite and attentive, he listens and takes seriously any concerns you have. He treats appropriately and refers you on quickly if it is necessary. I trust him as my doctor.
GP surgery review: great-harwood-medical-group
Title: appointments
Rating: 2 out of 5
Visited: November 2023
By far the worst appointment system i know of it is almost impossible to get one just get told there are no appointment even though you ring every day at 8am and no online available think its time to move to another
GP surgery review: great-harwood-medical-group
Title: Appointment Telephone system is a joke.
Rating: 2 out of 5
Visited: October 2023
Tried 4 times to make an appointment to see a doctor and still haven't managed to get one. After waiting nearly an hour, twice the phone cut off both times, pressed 1 for the call back service twice and no call back.
GP surgery review: great-harwood-medical-group
Title: Poor service attitude
Rating: 2 out of 5
Visited: April 2023
After an error made by a doctor I required my bloods to be retaken.  The doctor was excellent and very apologetic but it was human error and I wasn't bothered as said the doctor was amazing.  However this was not the same from the admin side.  Doctors called me I called back they didn't know who had called me I was advised they would speak to the doctor and call me back  with results .  No one called so I called at 522 asking for results to which I was told they were still with the doctor.  I asked could a message be given to the doctor as it's regarding meds and closed until next tue therefore waiting over 10 days for meds.  Receptionist no and repeated they're with the doctor.  I advised I wasn't happy and it wasnt my fault again she advised call back next week it was the can't be bothered uninterested get off the phone approach attitude and tone of her voice.  Very disappointed which could have been avoided with the correct approach attitude and interaction.  Again previous interactions and the doctor was excellent
GP surgery review: great-harwood-medical-group
Title: prescriptions
Rating: 1 out of 5
Visited: April 2023
Almost every  prescription i have received I had somthing missing or i was been given thing i never asked for i have writen on the  prescriptions asking them to make sure all my item are sent to the pharmacy and guess what yep i have to ring them again to order the items i never received once i can understand but every time come on more care needs to be taken with peoples   prescriptions  people lives are in your hands
GP surgery review: great-harwood-medical-group
Title: Excellent caring GP Care
Rating: 5 out of 5
Visited: January 2022
Just a short review to thank the practice for booking my appointment today with the GP.
I checked in via the self check in screen and provided all my details for a 9.15 face to face apt.
I was seen on time, did not feel rushed, was certainly listened to and felt that my health concerns were listened to and addressed. The GP was extremely professional, caring and explained what the management plan was.

Thank you all so much for a good patient experience.
GP surgery review: higher-heys-surgery
Title: Virtually impossible to get an appointment
Rating: 2 out of 5
Visited: July 2022
I called in to make an appointment, only to be told that I would have to ring between 8 and 9 on a weekday morning and join a queue in order to make an appointment with my GP. Apparently the Doctor is only doing 'on the day ' appointments. One cannot book ahead. This seems to me to be a ridiculous way of running a GP practice. This has nothing to do with COVID. This is a means of preventing vulnerable people from accessing essential health services.
GP surgery review: higher-heys-surgery
Title: Can't get a  GP appointment
Rating: 1 out of 5
Visited: July 2022
Tried ringing 4 consecutive mornings between 8 and 9. Couldn't get through. Constantly engaged. This is not user friendly.
GP surgery review: the-clayton-medical-ctr.
Title: Terrible service
Rating: 1 out of 5
Visited: March 2023
The attitude and arrogance of the staff at this centre, they do not care for their patients.  Prescriptions are incorrect regularly, they have failed to refer me to a specialist despite saying they had, shocking service
GP surgery review: captain-french-surgery
Title: Huge waiting times to see GP
Rating: 4 out of 5
Visited: February 2023
I tried to book an appointment before Christmas and again today for separate issues. On both occasions I initially tried to get my “regular “ doctor but the waiting time was in excess of 2 months. Choosing the “ any doctor “ option showed a waiting time of 6 weeks. Even a telephone appt is almost 1 month away. I probably couldn’t describe my symptoms as requiring urgent appointment today but the prospect of waiting a month or more to see someone who doesn’t know me and may only hear my voice is appalling. These waiting times are unacceptable - why is this happening . In the past me an my family have had excellent , knowledgeable care at this practice.
GP surgery review: captain-french-surgery
Title: No service
Rating: 2 out of 5
Visited: February 2023
They should be open from 8.30,but they only taking phone call from 9.30 and when I asked an appointment for my 2 years old!!!! They say it’s no face to face appointment available today. So I rather to take my kids to the hospital as the GP not bother to do them job at all. Also the way how the doctors are dressed nowadays is unacceptable. I’m very disappointed after all.
GP surgery review: captain-french-surgery
Title: Exellent service
Rating: 5 out of 5
Visited: January 2023
When I arrived in the Kendal area I became acutely unwell shortly afterwards. Although I wasn't even registered with the practice your medical and admin staff fast tracked my registration and got me the antibiotics I needed that same day. The NHS at its best!
GP surgery review: captain-french-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: April 2022
I have lived in Kendal for seven years and been with this practice since then. The receptionists are always pleasant and accommodating and the medical care from doctors is excellent. This is a caring practice staffed by skilled individuals. I would recommend it highly.
GP surgery review: station-house-surgery
Title: Really responsive and kind staff
Rating: 5 out of 5
Visited: August 2023
Contacted online to seek an appointment for my daughter. Triage GP phoned back within a couple of hours and we were seen the same day. All staff we spoke to were friendly and knowledgable. Recommend this practice.
GP surgery review: the-james-cochrane-pract.
Title: Great Experience
Rating: 5 out of 5
Visited: November 2023
I am a new patient at this practice and I was extremely impressed with all the staff during my first visit. The receptionists on the phone and at the practice were so welcoming and helpful, the nurse who did my blood test was so lovely and did such a great job and the doctor I saw for my initial consultation was super helpful and knowledgable, but still approachable and kind. I never leave reviews but I would like to give credit where it is due. Thanks so much!
GP surgery review: the-james-cochrane-pract.
Title: amazing service
Rating: 5 out of 5
Visited: April 2023
phoned practice at 0830 to request a doctors call,my doctor phoned at 0850 and after a short consultation she arranged an appointment for 1430 the same day,amazing.
with all the negative press that gp's get these days i thought it only right that i took time to relate my very positive experience
GP surgery review: the-james-cochrane-pract.
Title: Let patient speak
Rating: 5 out of 5
Visited: March 2023
I have never had a problem with this practice. But would like to give feedback. I called to arrange appt for my father of 91yrs old just out of hospital. I was 36 in Que got to number 11 and called dropped  so I called back and was in number 21 again. When I got through I said letting you know my father home from hospital and before I could say anything else the reception interrupted me by saying we will get a discharge letter as if I was waisting her time. I was the one on the telephone over an hour . I was to make appt for bloods to be checked if she had let me finish. Take time and listen
GP surgery review: the-james-cochrane-pract.
Title: Restricting Acess to Appointments
Rating: 1 out of 5
Visited: September 2022
Since removing ask my GP there is a link to click on the website if you don't want to wait hours on the phone to book an appointment 


It's a shame this link always say they are 'Out of Hours' so you can't actually book an appointment without ringing


For the last 40 mins there has been 'over 10 people in the queue' yet I can't book an appointment any other way...
GP surgery review: the-james-cochrane-pract.
Title: No available appointments
Rating: 3 out of 5
Visited: August 2022
Today I rang for an appointment with a nurse at the James Cochrane Practice as advised by the local hospital A&E Department for a dressing change on my foot.  The dressing needed to be changed in a couple of days to check the wound was healing cleanly.

The receptionist, to be fair was lovely but very insistent that they had no appointments but I could make an appointment back at the hospital as they offered this service.  From a conversation overheard between staff at the hospital it would appear that the James Cochrane Practice regularly refer their patients to this Department instead of dealing with them themselves.

Whereas I completely understand everyone is under huge pressure at the moment coming out of the pandemic it seems very wrong that they are fobbing of their patients on another overstretched Department at the local hospital.  It’s hard not to notice that on the James Cochrane website instead of advertising for extra nurses to help them deal with the extra demand, they are in fact advertising for a book keeper!  Maybe at their next Practice meeting they should be having a look at their patient care systems and whether they are working as well as they could be
GP surgery review: lancaster-medical-practice
Title: Quick and efficient response
Rating: 5 out of 5
Visited: January 2024
Just such an incredible, efficient response to the Online/Patchs system that I used and also to the contact that the 111 service made with them on my behalf. Very helpful and prompt reply. Thank you.
GP surgery review: lancaster-medical-practice
Title: Unsympathetic and rigid
Rating: 2 out of 5
Visited: November 2023
I was late by 11 minutes for my appointment so I missed my medication.   I apologised to the receptionist and explained that I was late because I was ill, partly because my medication was two weeks late, which in turn was because LMP could not provide me with an appointment on time, despite my efforts to book one, online, on the phone, and in person.  
I also said that part of my being further minutes late checking in was that the check-in machine did not work and that I had to wait another five minutes in the queue at reception to check-in. 
The receptionist explained that there was '10 minutes late' cut-off point, so my appointment window had now passed.  I said I had never heard this before, and suggested that had I known it I would not have attempted, as I did, to get to my appointment on time as I was already feeling ill.  I also suggested that this 10 minute window should be made known to patients, but she seemed unwilling to accept this reasonable recommendation, even though it would obviously help patients.

Despite the fact that my appointment only takes a minute or two  the nurse refused to see me (as I was late), even though I had waited two weeks for my appointment.  Also, and funnily enough, I often have to wait 10 to 15 minutes for my appointment with the nurse  when I am on time, which I invariably am.

This appointment situation has been happening, on and off, for the last three years, and as a consequence I frequently get my medication late, which is not good for me.  I have asked LMP if can get or have training (it is a simple injection) to give myself the medication  as diabetics do for example,  but have been refused.  So it seems that LMP prefers me to have my medication late than to allow me administer it to myself, even though I would happily sign a waiver absolving them of any responsibility should I make a mistake with the injection.

All the staff were polite, but they also did not listen particularly well and were unsympathetic and rigid. So, not a good experience I'm afraid.
GP surgery review: lancaster-medical-practice
Title: Financial charges
Rating: 2 out of 5
Visited: July 2023
Today I rang the practice to explain that I am having cataract surgery next month. As I had major surgery a few weeks ago I have to provide a doctor's letter saying I am fit enough to have the operation and that it would cost £27.50 as the doctor would have to do it in his own time. I don't even know if I will get to see a physician. I am a 71year old pensioner recovering from bowel cancer and feet extremely aggrieved by this. My gp works 3 days a week and is going on strike shortly for more money. Is the nhs 
run for them or us??????
GP surgery review: lancaster-medical-practice
Title: Poor mental health service
Rating: 1 out of 5
Visited: January 2023
Waited at least a month and 2 cancellations for an appointment. Appointment only 15 mins in length and was only so that I could be asked to self refer to MindsMatter. Mental health nurse was very keen to push me onto a talking therapy. No other option explored. I have felt a lot worse since I attended.
GP surgery review: lancaster-medical-practice
Title: Online consult
Rating: 1 out of 5
Visited: December 2022
Online consult is useless. It is very hard to understand. It has never provided a solution to my need. How on earth do you leave a message? It seems that you can only search for a symptom - useless if your issue is something else. Why can't I simply leave an open message?
GP surgery review: lancaster-medical-practice
Title: Wonderful service
Rating: 4 out of 5
Visited: September 2022
On Tuesday 8th September I had my annual c.o.p.d.. review at the Own Road surgery. The Nurse was extremely pleasant, thorough and efficient.  She called me with the results two days later. 
A great service.
GP surgery review: lancaster-medical-practice
Title: Abysmal
Rating: 1 out of 5
Visited: September 2022
Received text advising to register with NHS Login.  As I needed an appointment, I registered, but needed smart phone to take pictures of passport and self.  Took time.  Once able to log in could only make 4 types of appointment, two of which were a mystery.  e.g. 4.  B12.  First dose. ??  Went to NHS website and Lancaster Medical Practice and kept going round in circles trying to find Online Consult (as had been advised to do by a recorded message when I tried to ring the surgery).  After eventually finding a "form" - which consisted of a small space to put in one symptom, and then no information about what to do, I decided to try my luck again with a phone call.  After 10 minutes or so of messages and waiting I eventually spoke to a receptionist.  She was doing her best, asked me to describe my symptoms, and told me someone would ring me back with an appointment as not urgent.  It has taken me the best part of the afternoon trying to get an appointment and was almost reduced to tears of frustration.  To top it all, in order to do a review I needed to put in date of last appointment.  Chance would be a fine thing.  I used today's date.   For too long we've blamed COVID for this appalling inefficiency.
GP surgery review: lancaster-medical-practice
Title: Extremely helpful
Rating: 5 out of 5
Visited: July 2022
I was instructed by one of the surgeons at the RLI to ring this practise for a specialist blood test even though I am not a patient there. I rang up at 11am and was first in the queue. The lady I spoke to listened to me and got all the details I had to find out why their practice and not at the hospital itself - she could have easily said it wasn't them and put the phone down (which I've experienced many times) but she didn't. I am extremely happy to have been treated treated so professionally as opposed to a receptionist who acts like a rottweiler to protect their precious GPs from actually having to see someone. Something, unfortunately, I'm very used to at the practice I am registered with!!!
GP surgery review: lancaster-medical-practice
Title: Hours spent waiting on the phone
Rating: 2 out of 5
Visited: May 2022
It's hard to imagine anyone being a patient of this practice by choice (there being no other alternatives locally) - it has got harder and harder to contact the practice. Always takes at least 25 minutes to get through (with *that* saxophone music that must be a leading cause of stress in the district). Issues which should be simple to resolve end up taking a big chunk out of your day. Online consult doesn't always work. I'm glad I'm at least moderately tech aware - it strikes me that the push towards solely online provision is probably discriminatory.

It's utterly depressing that the communication logjam will now be extended to ordering prescriptions - one of the few workarounds to avoid losing your entire life to medical admin was to ask the pharmacy to order for you.
GP surgery review: lancaster-medical-practice
Title: Receptionist Or Doctor
Rating: 1 out of 5
Visited: May 2022
On making a call yesterday I got the rudest receptionist to date.unwilling to listen to what was going on and also took it upon herself to make a clinical decision that I would not be seeing or speaking to anybody who is medically trained.i suspect she must have had a day off on Thursday of last week and missed the training day.Although I think you need to go right back to the drawing board and teach these reception staff how to communicate
GP surgery review: queen-square-medical-practice
Title: Abysmal organisation
Rating: 1 out of 5
Visited: September 2023
They can't update their available hours on Google, can't provide an appointment within a month, and all they do if you ever manage to get through to them (which takes half an hour) is ask you to phone back at 8 the next day. Unfortunately, their phone line won't connect at 8 due to the volume, so you have to keep trying until 8:15, at which point you'll be told there are "more than ten" people ahead of you in the queue, so there are still no appointments. I've done this 4 times now. Nothing has changed or improved technologically since the 90's.