janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: parkfield-medical-centre
Title: Fantastic friendly welcoming atmosphere
Rating: 5 out of 5
Visited: February 2023
I'm amazed at the service I received.. Happy helpful friendly receptionists that are happy to go above and beyond loveley doctor who sent my prescription straight to the chemist and blood test done all in a day. Truely fantastic service by everyone in their.  They deserve an award...I can't phrase them enough.. a receptionist got out of her seat to see if they could squeeze me in for a blood test. (my old receptionists didnt like to move off their bums)The lovely nurse who did it saying it only takes a minute what a fantastic team you are. I really hope you get to read this because you are all fantastic xxxxx
GP surgery review: parkfield-medical-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: June 2022
Just to say a huge thank you to all of you at the practice as you are all amazing and have been doing an amazing job during difficult times.
Yet with the covid situation this has not affected any of the care we as patients have needed.
Nothing has been too much and always met with friendly faces at all times.
You all go above and beyond no matter what.
I have never had a doctors practice who have cared as much as all you do.
I’m sure that a lot of this time (I might be wrong) there has only been one doctor working from what I’ve seen and yet the care is still outstanding.
You are all amazing and brilliant at your jobs.
I just thought you’d all want to know as I’m sure you get a lot of people complaining.
The phone call system has worked great for myself when I’ve needed it and is sometimes better as I can’t always get to the surgery.
Thank you
GP surgery review: parkfield-medical-centre
Title: Request of Medication
Rating: 2 out of 5
Visited: April 2022
Having requested a repeat prescription and contacted the surgery on a number of occasions. After several days, still not issued no one availability to prescribe.
GP surgery review: rowlands-road-surgery
Title: Cannot get appointments
Rating: 1 out of 5
Visited: February 2023
As working people it is impossible to get an appointment at this surgery as you either book online or if none of these are available you have to ring at 0830 or 1530 which when you are working is impossible. Reception staff do not want to help you or make any adjustments for working people. If you challenge you get a rude abrupt response
GP surgery review: the-castle-practice
Title: Nurse practitioner
Rating: 5 out of 5
Visited: October 2023
Went to see nurse practitioner on Wednesday I said I felt like I was her time as I didn't feel I should be there. She was so understanding  patient and lovely to talk to.Everytime I've had to ring the sugery which thank goodness isn't often everyone as been really helpful.
GP surgery review: the-castle-practice
Title: Appalling service
Rating: 1 out of 5
Visited: October 2023
Doctor did not call when called early morning for telephone consultation. Receptionist said she would remind him. Still no call. Happened twice in 3 weeks.  Shocking service
GP surgery review: the-castle-practice
Title: Very poor.
Rating: 1 out of 5
Visited: May 2023
Joined this surgery. 4 weeks ago.
Made an initial  appointment. That was cancelled because of sickness. 
Re booked. waited another 2 weeks and same as before cancelled within 18hrs of the appointment. 
I am a diabetic and need to know that I can rely on my doctor.
Luckily my previous doctor has agreed to help. 
Will find another surgery.
GP surgery review: the-castle-practice
Title: Very helpful
Rating: 5 out of 5
Visited: April 2023
Everyone is very helpful and they make you feel that they care from the front of house to the health care professionals
GP surgery review: the-castle-practice
Title: Awful service
Rating: 1 out of 5
Visited: January 2023
You have to call in the morning and your call joins a queue.  9 times out of 10 the queue is full so you can't even stay on the line. I have called 40 times in one morning trying to get into the queue. If you get into the queue, it can take 30 minutes or so to get an answer. When you finally speak to someone they have closed triage because it is now after 11 am. If a doctor does call back they never want to see you in person. You tell them your symptoms, they arrange for bloods/samples to be tested. You then have to call back for results when a receptionist tells you that the tests were clear, no further action required.  You say, 'but I still have these distressing symptoms ' and you're told to call again the following day to go the the whole charade again....awful service. What exactly are GPS being paid for right now? Making phone calls, and brief ones at that.
GP surgery review: the-castle-practice
Title: medication review
Rating: 5 out of 5
Visited: October 2022
the lady who phoned was very helpful, and  knows everything, In her field also got all questions answered to my full satisfaction
GP surgery review: the-castle-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2022
Doctors, Nurse Practicioners and Receptionists are extremely caring, helpful and professional. Thank you for a much appreciated service given by all at The Castle Practice
GP surgery review: the-castle-practice
Title: Excellent care
Rating: 5 out of 5
Visited: January 2022
From the moment I entered the surgery, everyone I encountered were professional and helpful. I was seen on the same day that I sought the appointment.  My concerns were addressed extremely well, I had tests done during my consultation and a care plan was put in place during the same visit. I could not ask for more and I am very grateful for the care received.
GP surgery review: featherstone-medical-centre
Title: bad customer service from secretaries
Rating: 1 out of 5
Visited: November 2022
Secretaries are very rude to custmers. Refuse to grant apppointments under two weeks.
Appointment cannot be has for less than 2 weeks.
Doctor's service is good however.
Had to change my doctor surgery after many years.
GP surgery review: featherstone-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: May 2022
I have only been in Birmingham for some months and I have never been to such a terrible doctors practice. On all occasions I’ve called and made an appointment there has been a problem. With the receptionists giving me the wrong dates for appointments on most times and then telling me that it’s my fault. Not listening and telling me I had booked a telephone appointment only to be told I’d missed it because it was a face to face, getting the dates mixed up then having to wait weeks for another appointment. For one issue I had to wait 6 weeks to talk to someone because my appointment was cancelled on the day and I had already waited three weeks. Then when I have been in waiting for over 40 minutes after my allotted time. Additionally one of the male doctors is extremely rude, uncaring and doesn’t listen or seem to have any time for whatever the problem is. So now I have asked to not be placed with him. I am very close to leaving. I have honestly never experienced such a bad doctors practice.
GP surgery review: featherstone-medical-centre
Title: Rude receptionist
Rating: 1 out of 5
Visited: April 2022
Called to book an appointment and was happy for a phone consultation for 2-3 weeks away but was told I could not book a specific time and that I could only be booked in for the doctor to call "between 12 and 5". This is incredible and therefore impossible for me to book an appointment because I can't wait by the phone for potentially 5 hours! The receptionist was rude, insisting "well I've offered you an appointment"
This was followed by directing me to the Patient Access website. Again I would be more than happy to use this site but I wasn't listened to when I tried to explain that the site would simply pop up with "sorry your practice does not offer this service" whenever I try to book an appointment or send a message. 
I'm happy to deal with the practice remotely when possible but it's up to the practice to make remote communication possible.
GP surgery review: kingsfield-medical-centre
Title: Unacceptable waiting times with baby
Rating: 2 out of 5
Visited: January 2024
My Grand Daughter had an appointment today at 11.10hrs and as I write this review is still waiting to be seen. The time now is gone mid day. Totally unacceptable that you should make babies wait this long to be seen. I understand that sometimes someone may take a little longer and cause a short delay but not 50 mins plus. Babies should be prioritised due to feeding schedules etc. My Daughter has spoken to staff but as per never very helpful. I feel the Practice Manager should review and ensure this does not occur again.
GP surgery review: kingsfield-medical-centre
Title: Excellent customer service
Rating: 5 out of 5
Visited: November 2023
Mom and I have been registered here since 2017 & not needed much help, but whenever we have, the friendly receptionists have done their utmost to help out & the Nurse & GPs have always been helpful.
Today I was worried about a wound on mom’s leg which hadn’t been healing. I called this morning and was in a phone queue for around 10 minutes, and then the receptionist was professional & helpful - even offering a slightly later appointment to allow mom more time to get ready.
GP was friendly, patient and very reassuring - and very smiley which always helps!
Thank you
GP surgery review: kingsfield-medical-centre
Title: Great treatment and flexibility
Rating: 5 out of 5
Visited: November 2023
As an older and disabled patient of the practice I wanted to post that I recently, when in a spot of bother,  received the most caring and kind treatment from the receptionists, and similarly very kind and flexible treatment from the nurses.
When my mobility equipment had let me down this practise ensured that three items of healthcare got taken care of, when I feared all these things would have to go on the back burner.
GP surgery review: kingsfield-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: July 2023
My back went while I on was on holiday and I had to contact my surgery, Kingsfield Medical Centre, for medication for the pain. The receptionists were extremely helpful and kind arranging a telephone appointment with a doctor as quickly as possible. I spoke to the doctor who was very sympathetic and reassuring and I received the prescription within minutes. On returning home I spoke to another doctor who promptly arranged for me to go to Accident and Emergency I was so impressed with the speed and level of care I received. I felt that the whole practice, despite me being long distance, had been very nurturing and caring. I was very well looked after.
GP surgery review: kingsfield-medical-centre
Title: Very well run practice.
Rating: 5 out of 5
Visited: December 2022
All staff are very professional and seem to enjoy helping patients.

As a visitor I was made to feel very welcome, and was looked after perfectly well
GP surgery review: kingsfield-medical-centre
Title: Outstanding care
Rating: 5 out of 5
Visited: May 2022
A massive thank you to all the staff at Kingsfield. I’ve only come in twice but both times I have been treated with such care from the receptionists through to the doctors and everyone in between. The care shown to me by the doctors have bought me to tears both times because of their kindness and compassion. 
Thank you for everything you do!
GP surgery review: kingsfield-medical-centre
Title: Great doctors, poor receptionist apart from one
Rating: 3 out of 5
Visited: January 2022
I’ve been with this GP all my life, in general absolutely brilliant doctors I won’t change it any way form or shape, but unfortunately for Kingsfield Medical Centre they have very rude unhelpful receptionist apart from one, the rest are very rude very unprofessional never help with any questions/queries apart from one, every time we approach them there response is “we don’t do that” or “I can’t help with that” or “you need to write to us” apart from one receptionist who always will help, never dismissed anything and always goes out her way to help, the rest have got a lot to learn from her, I will like to take this opportunity to say a huge thank you to that one brilliant receptionist, the rest could learn a lot from her.

If all the receptionist where polite and well mannered, and if routine appointments where available instead of waiting for over months this will be a 5 star surgery in my opinion, doctor’s do a brilliant job, receptionist could brush up on there manner of communication and learn from the only one very helpful receptionist this GP has.
GP surgery review: moseley-medical-centre
Title: Swift action
Rating: 5 out of 5
Visited: November 2022
My wife was not well over the weekend and on the advice of Katy Road we called the doctor on Monday morning with a promise of a call back This happened at 1.00 and a discussion with the Doctor who advised we should attend the surgery at 3.00 that afternoon. At the appointment it was found that my wife had an infection and  required antibiotics which we collected from the chemist he also had a concern about her heart beat and did an ECG which was downloaded to a cardiologist who re assured us that the heart was fine. We could have not wished for better service nad would like to thanks the doctor and staff. She is better now. The doctor also had two medical students which also took part in the diagnoses.
GP surgery review: moseley-medical-centre
Title: Practice to be proud of
Rating: 5 out of 5
Visited: October 2022
Had an appointment for flu jab and bloods. The appointment was on time and the nurse was extremely efficient with blood pressure also taken and discussion on set of test results.
GP surgery review: moseley-medical-centre
Title: Best GP Practice in Town
Rating: 5 out of 5
Visited: July 2022
All the staff are friendly and very knowledgeable. Doctors are great. It is easy to get an appointment with GP or nurses. They have clinical pharmacists too who are very good. They answer the phones quickly. The receptionists get back to you quickly. 10/10
GP surgery review: moseley-medical-centre
Title: Very good medical centre
Rating: 5 out of 5
Visited: May 2022
I think it is easy to get an appointment here. The receptionists will always offer you something if they dont have anything on the same day. The doctors are very caring. I will stay registered here for a long time. Thank you.
GP surgery review: moseley-medical-centre
Title: Professionalism
Rating: 5 out of 5
Visited: May 2022
Called for information on travel vaccinations and the receptionist was very helpful and provided me all the information I needed. 
Amazing job keep it up guys
GP surgery review: moseley-medical-centre
Title: Nice practice, nice staff
Rating: 5 out of 5
Visited: March 2022
My telephone calls and surgery visits over the past year have been good. The staff is always polite, try their best to support me. The doctors are nice and caring. I would happily stay here for my medical care.
GP surgery review: river-brook-medical-centre
Title: Above and beyond
Rating: 5 out of 5
Visited: October 2023
I have had at least 4 experiences in the last few months where someone has gone above and beyond to get my needs met. One nurse fit me in to get my flu job, I got a much needed shingles vaccine and during three GP appointments I have experienced thorough questions and a feeling of genuine care. I’ve even had a pharmacist call to review my medication. 
In a day when people are often complaining it is important to know there are excellent GP practices in our NHS. 
And all the receptionists …. lovely.. extra care and sometimes a giggle.
GP surgery review: river-brook-medical-centre
Title: Rude reception staff
Rating: 1 out of 5
Visited: May 2023
Wait times on the phone are far too long. I spent almost an hour with the phone message saying I was next in the queue with a wait time of 59 minutes!? How is this even possible? When I finally got through to the surgery the receptionist was rude, when I was finally put through to a person before I could even speak to anyone I was "greeted" by someone who felt "yeah you're through to the surgery what do you want?" This feels highly unprofessional.
GP surgery review: river-brook-medical-centre
Title: Dysfunctional Surgery
Rating: 1 out of 5
Visited: February 2023
Been trying all week to contact this surgery 
Managed to get through once during the week 
Receptionist was very unhelpful 
It’s now Saturday morning and I have been trying 
To get through for 1hr 34mins and counting 
This is beyond a Joke 

Lost all hope 
Waiting now for 1hr 45mins 
I want to click off but partner is forcing me to stay on the call 


ps : understandable why the receptionist are being verbally abused if patients manage to eventually get through
GP surgery review: river-brook-medical-centre
Title: Phone lines switched of when open
Rating: 1 out of 5
Visited: June 2022
Time and time again you get told to call before hand... you call and the phone line says they are closed... even though they don't close until 6.30pm what a joke
GP surgery review: selly-oak-health-centre
Title: Don't waste your time
Rating: 1 out of 5
Visited: August 2023
If you have any aches or pains, then don't wait to see a doctor at this surgery.  Tried for three days to get an appointment, they say ring at  8:00, but no one answers.  Turned up outside surgery next morning at 8:00 and was told to expect a call from doctor between 9 and 12 that day. No such call was received all day, even rang the surgery twice, just in case they had forgotten, but I was assured they would call back, but they never did.
Is this the kind of service our taxes pay for?
GP surgery review: selly-oak-health-centre
Title: Helpful and Caring Staff
Rating: 5 out of 5
Visited: June 2023
Staff always very helpful and try to fulfill requests as best as they can. Sometimes resolution is beyond their control but not due to their lack of trying.
Phone lines management has improved a lot more this year.
I have several chronic medical issues. Doctors are post-active and pro-active when I have requested help and attended an appointment. Referrals are made when they cannot help further. Referral is key as many other surgeries I have been really take way too long for referrals.
Nurses also perform really well.
This practise has a large patient base and I can see that they deal very well with it.
Would highly recommend this practise.
Well done to all the teams including managers, doctors, nurses, admin and reception staff. They performed really well over the pandemic, protecting patients and taking care of them.
Keep up the great work as you are greatly appreciated !
PS would recommend highly the NHS online apps if you are technology savvy, the app provides a lot of info and gets things done!
GP surgery review: selly-oak-health-centre
Title: Communication Issue
Rating: 2 out of 5
Visited: April 2023
Requested repeat prescription 12.04, told it would be ready on the 14th. Went to collect, not there. Had to wat over the weekend by which time my supply had run out. On the 17th went to the surgery, requested tablets again, told they would be ready on 19th, surprise, they weren't. Seems the doctor might want a review but hasn't documented it anywhere nor has anyone asked my to come in for a review. As I had been chaasing my prescription for 25 minutes and had the receptionist on the phone I optimistically asked for an appointment, told to call back in the morning. Really!!! My phone bill and patience are running out, much like my tablets and I need to call them because the GP wants to see me? Call me if you want to see me or at least send an email asking me to book an appointment, I am not a mind reader.
GP surgery review: selly-oak-health-centre
Title: Thorough and caring
Rating: 5 out of 5
Visited: March 2023
Despite some trouble getting an appointment (which is the case everywhere right now), my doctor at Selly Oak Health Centre was incredibly thorough in calling me in to the practice following a telephone appointment, examining me and then giving a prescription that cleared up a problem that I had been very worried about. Thanks to all at Selly Oak Health Centre.
GP surgery review: selly-park-surgery
Title: Not so good
Rating: 1 out of 5
Visited: October 2023
I have been with this practice since 1973
But the past 5 years I can honestly say it’s gone down hill 
The receptionists that I have come in contact with have been rude and argumentative  for example saying I had received a text message when I hadn’t because if I had I would not be ringing the surgery I am no disputing it was sent I just know I didn’t receive it so please do speak to me as if I am lying
GP surgery review: lordswood-house-group-medical-practice
Title: Awful receptionists
Rating: 1 out of 5
Visited: January 2024
Cannot get to see my doctor even tho doctor told me to make appointment january.have to go to surgery to request prescription even tho on repeat but whilst ther cannot get appointment with doctor as cannot get past barrier of rude receptionists.what to do? How can this be happening that we cant get to see a doctor.ridiculous set up!
GP surgery review: lordswood-house-group-medical-practice
Title: Long delays in replying NHS mail message and phone
Rating: 3 out of 5
Visited: November 2023
I was desperately trying to chase result of an investigation from my practice that was done in September 23. I sent message via my NHS app 2 times in october. First time I was asked to wait. Second time  no reply from practice, after 7 days of waiting called surgery and was on hold for 1 hour before someone answered my call. Receptionist and admin staff were helpful and eventually were able to answer my query. Practice should have replied to my message in 7 days and that would have saved lot of mine and receptionist time.
GP surgery review: lordswood-house-group-medical-practice
Title: Forget about getting through on the phone
Rating: 1 out of 5
Visited: November 2023
I am currently 'caller number 4 in the queue' as I attempt to get test results. I've been holding 20 minutes to get this far, at the start I was 'caller number'. Are people being served or are they just giving up on being on hold?

I know that in theory I could make an online application, but my account is locked for some reason and after holding for 18 minutes earlier today on that issue I gave up. 

Lordswood really do not offer an acceptable service 

ps update it's 24 minutes holding and I'm still 'caller number 4 in the queue', at this rate of progress i have another hour to wait, tricky thing is that they may close the lines before i'm 'served'
GP surgery review: lordswood-house-group-medical-practice
Title: Excellent response
Rating: 5 out of 5
Visited: September 2023
I am struggling with ear/chest infection… the Receptionist rang me back within 30 mins and offered an appointment next day!  Cannot praise the Reception team and GP I saw highly enough.  This is a very efficient Practice… only minus is that there was no water machine in reception.
GP surgery review: lordswood-house-group-medical-practice
Title: Brilliant serviceon Monday
Rating: 5 out of 5
Visited: July 2023
On Monday i called in to the surgery for advice regarding very swollen and painful fingers and after seeing a very helpful receptionist ,she promptly arranged for me to see a doctor who thoroughly examined the problem, issued prescriptions and organised an immediate blood test , having fitted me in with other patienfs.  Excellent service from everyone I saw, to whom many thanks for your care and attention.
GP surgery review: lordswood-house-group-medical-practice
Title: Wellbeing Prescriber and Mental Health Nurse
Rating: 5 out of 5
Visited: May 2023
The practice has introduced an in house mental health nurse and Wellbeing worker. Both services interact and are so helpful if you have well-being issues. I can highly recommend these services to anyone who is suffering with mental health issues and who need additional support regarding general wellness. A superb resource