janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: longton-hall-surgery
Title: Awful service and Rude staff
Rating: 1 out of 5
Visited: March 2023
My partner has been battling sever depression for several years and needs help. Doctor keeps saying nothing they can do and to make a referral with counselling who keep referring back to the Doctor. Been in today who has been told that he shouldn't have come to the doctors because there is nothing they can do and that he needs to self refer. Follow the link provided to be told that only the doctor can make a referral. 

On top of the fact the doctors are just being rude and obstructive (especially to someone seeking help), the receptionist staff are rude on a whole other level. As there are 2 surgeries in this location, one of the signs faces the other way when you go in so cant actually read it and you get shouted at if you stand at the wrong window. 

It's no wonder that male suicide rates are increasing in this country when this is the level of service provided by our health care "professionals"

Doctors do not want to help, they do not care, they have no patience and yet they want a pay rise? This surgery should be closed down, let alone rewarded. My entire household will be moving from this place in fear of needing life saving care that will never be provided
GP surgery review: longton-hall-surgery
Title: Extremely poor service
Rating: 1 out of 5
Visited: August 2022
Both receptionists need sacking for the rudest and abrupt response my partner received on this day all over changing our address, I'd like to point out the comments made by receptionist towards my 3 year old son who has learning disability and autism, stating he's just like us all and will get treated the same as us all. 
This doctors surgery needs professional training on how to approach and understanding additional needs such as autism for both children and adults.
I do not appreciate my Partner coming out of the surgery and breaking down in tears on how she was treated and my 3 year old son, the doctors still appear to be very helpful, understanding and friendly however, the receptionists need a full change around, they should be very much ashamed. No one deserves to be laughed at never mind a 3year old boy by the employment of the receptionists.
GP surgery review: longton-hall-surgery
Title: Not helpful
Rating: 1 out of 5
Visited: March 2022
I wasnt happy has i supposed to have an appointment with a Dr to discuss my medication etc but ended up with just a nurse for an ecg & nothing else, so now I need to try & make another appointment with the Dr but trying to get a face 2 face appointment is a joke
I definitely wouldn't recommend this surgery at all
GP surgery review: mayfield-surgery
Title: Ordeal of contacting and liaising with the practice.
Rating: 1 out of 5
Visited: August 2023
My daughter  me at approx 8.15am today. Couple of hours later text received asking when condition first noted.  Several hours later text received telling me to consult pharmacist. As I had already done this, this being the advertised thing to do I phoned the surgery and explained I had already done this. When I told the receptionist this and the pharmacy I had used she emphatically stated it would not be my usual pharmacy but a different one. I asked which one but she was not willing to specify. Upon checking the text it definitely states your usual pharmacy of choice, which is across the road from the surgery and where they send my repeat prescription. The pharmacist had given me something to try and ease my discomfort but had also advised I see a doctor. On the off chance after my conversation with the practice I phoned the pharmacist and explained what had occurred, he advised me to see how things were in the second day and if no improvement or any deterioration then seek further medical attention. Presumably that means A and E dept. To say I am unimpressed with this practice is an understatement. I particularly feel the receptionist was economical with the truth of the situation or at best badly, or very ill trained.
GP surgery review: mayfield-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: August 2023
Was able to get triaged on line promptly and get appointment with doctor same day where I received diagnosis and treatment satisfactorily.
GP surgery review: mayfield-surgery
Title: Good practise
Rating: 3 out of 5
Visited: August 2023
The doctor was very thorough  professional and reassuring. I wasn't kept waiting very long and had been able to get an appointment on the day I had asked for one.
GP surgery review: mayfield-surgery
Title: Improvement needed.
Rating: 2 out of 5
Visited: July 2023
I have been with this practice for many years. It used to be very easy to see a doctor. I was working Monday to Friday so I always used the walk in service where I came at 7am and waited to be seen. It was very helpful.
It has gradually become harder to get an appointment. The walk in service was dropped so I had to ring for an appointment and, more often than not, had to wait in a queue while the piped music played, being informed that I was, e.g. number 14 in the queue and gradually work my way down to, let’s say,  number 3, only to be cut off and have to try again where I was, once again, at the back of the queue. It is very frustrating. Sometimes I would get through to a receptionist to be told that there were no appointments left that week. When I asked when the next appointment was in the following week I was informed that appointments for the following week could not be made and to call again at the  beginning of the next week. I would then have the same experience the following week.
One time I called to ask if I could have a repeat prescription to be told, quite curtly, not to ask over the phone for repeat prescriptions but to make an appointment to see the doctor, so I was back to square one.
On one occasion I posted my request for repeat meds, as I had run out, in an envelope through the letterbox marking it confidential with doctors name on. I got my meds within 24 hours.
With the introduction of booking online via the website things have not improved. The website itself is very difficult to navigate and when I eventually could not find how to make an appointment I rang through to be informed that I needed to use the website. Back to square one again.
I will say that, on most occasions,  whenever I did get to see a doctor I got all the help I needed. The doctors are not in question but the system of getting an appointment or repeat prescriptions leaves a lot to be desired. 
Things have gradually declined from good to bad and bad to worse.
The new triage system is nowhere near as good as things used to be when a patient could use the walk in system or book an appointment over the phone.
I ask to see a doctor who has been treating me for a long time but instead am allocated a doctor who I have never seen and who doesn’t know my story. I know they have my notes to look at but that is not the same. It is comforting to a patient to receive continuity with a particular doctor but the triage system doesn’t take this into account.

People matter and putting people first is really important. This seems to have been disregarded now in favour of making things easier for office administration, at the expense of not prioritising the individual.

I am sorry to feel I have to say these things. I am a person who always encourages others and rarely complain, (honestly). 
I hope that you will take my comments as they are intended, which is to point out that new methods are not necessarily better.

Thank you for taking time to read this.

Roy Emery.
GP surgery review: mayfield-surgery
Title: The new online service is brilliant.
Rating: 4 out of 5
Visited: June 2023
I haven't needed to go to the surgery for years, but all the staff, nurses and the Dr i dealt with were excellent. I must commend the new online triage service and the swift response to my issue. Thanks again for your speedy help.
GP surgery review: mayfield-surgery
Title: Improved booking
Rating: 4 out of 5
Visited: April 2023
Booking system greatly improved. Quicker and easier than waiting in queue. Picking appointments was easy but limited times were available
GP surgery review: mayfield-surgery
Title: In favour of the new system
Rating: 5 out of 5
Visited: March 2023
I have twice used the new online booking system now and I find it so convenient.  There's no waiting on hold and it only takes a couple of minutes to complete the form. Both times I received responses within the hour with actions that I deemed appropriate for the concerns raised. Thank you
GP surgery review: mayfield-surgery
Title: Great service
Rating: 5 out of 5
Visited: February 2023
Appointment made on the day
Wonderful doctor who reassured me as a worried parent 
Lovely nature and rapport with my son.
Thank you
GP surgery review: mayfield-surgery
Title: Excellent practice always.
Rating: 5 out of 5
Visited: January 2023
Receptionist's, doctors, always kind considerate & caring. I feel they always do their best with the pressure they are under.
GP surgery review: mayfield-surgery
Title: Awful service!!
Rating: 1 out of 5
Visited: January 2023
Rang the Surgery to make an appointment for my son, from 8am to 8:15am the phone as put down on me, eventually get through to a rude receptionist who at first refused to make an appointment!! Finally got an appointment for 15:45 that day, arrived at 15:35 and at 16:35 we were still waiting, the Doctor arrived 15 minutes late and proceeded to spend 20+minutes with patients in front.. This surgery has gone downhill dramatically over the last 18 months and I will be moving my son to another Doctors ASAP, Mayfield used to be one of the best in the area, but since Doctors & Receptionists  have retired it’s has become awful!!
GP surgery review: blurton-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2022
Excellent service both from GP & staff quiet impressed , staff always helpful & polite  try their best
GP surgery review: brinsley-avenue-practice
Title: Very, very poor care in the community
Rating: 1 out of 5
Visited: October 2023
At phone 111 because I could not get an appointment after ringing 6 times, this to a follow up appointment. The first appointment was diagnosed incorrectly, as the 111 doctor confirmed. I am imuno comprise, so should be priority as the 111 doctor confirm again. I have never been treated so badly by a doctors surgery in my entire life, I am 67. This is about shingles a very painful thing, but the problem is that the receptionists dont understand basic clinical need or priority. I have now at to sit at home in a lot of pain as I was not willing to wait in AE for 5 five hours, at this stage the hole of the NHS as let me down, but this doctors as a very very poor community care.
GP surgery review: drs-shah-&-talpur
Title: My son Leonard
Rating: 5 out of 5
Visited: May 2022
He has a cold and a trush. Every time when I went to the doctor they have listen what happened with him, checked him in a cheerful manner because he’s a toddler and is not easy. However every time they have been courteous, patient and helpful.
GP surgery review: honeywall-medical-practice
Title: honeywall
Rating: 2 out of 5
Visited: December 2023
Utter dissatisfaction with the service I received while attempting to register. Despite conducting thorough research on the registration process, arriving promptly, and confirming the necessary documents and closing time via a prior phone call, my experience was far from satisfactory.
Regrettably, I felt extremely unwelcome upon arrival and was informed that I could not complete the registration documents within the practice premises. This restriction surprised me, as I had diligently prepared and expected to provide all required information and evidence during my visit. Moreover I got told incorrect information over the phone about what documentation would suffice as evidence. The documentation that I was told to be correct over the phone was rejected in person! It was efficient of me to bring all the evidence I could think of in my preparation, and fortunately my time wasn't wasted further, as I had all possible required documentation, and evidence could be validated.
There is no valid reason for denying me the opportunity to fill out the registration documents on-site under the guise of 'We don't let people fill it out here". Having done my research, the registration process only requires that all information on the documentation is provided and  that all proofs are shown and validated, which I had, and I arrived well before closing time. I am hopeful that steps will be taken to address the inefficiencies promptly and ensure a more welcoming and efficient registration experience for others in the future.
GP surgery review: trent-vale-medical-practice
Title: Awful system
Rating: 1 out of 5
Visited: December 2023
I do not know how helpful the GP's are as it is impossible to see them! You are unable to pre-book appointments for the future as all appointments have to be made on the day at 08.00. I advised the receptionist it is practically impossible to get through on the phone and also difficult to be on the phone in a queue as I am at work. I was advised 'you can queue outside at 08.00'. How can I queue outside if I am at work??
GP surgery review: trent-vale-medical-practice
Title: Outstanding
Rating: 5 out of 5
Visited: December 2022
The doctors and receptionist do a fantastic service, it may take a while to get through but the receptionists are always extremely helpful and polite and have always been able to see or speak to a doctor.Keep up the good work in these difficult times Well Done
GP surgery review: trent-vale-medical-practice
Title: Not very good
Rating: 1 out of 5
Visited: November 2022
I started ringing at 0800 and eventually got through at 0827(not a problem)only to be told the only appointment was 1700 at Longton Hall. At this time I hadn't been asked what my problem was.
GP surgery review: trent-vale-medical-practice
Title: Awful
Rating: 1 out of 5
Visited: August 2022
I have been trying to get an appointment now for over a month
I call every morning at 8am, engaged, I repeatedly try and when I finally get through at 8 30am
No appointments

No online booking
No pre booking 

As someone who works full time, it's incredibly hard to arrange an appointment on the day, and can't book a day off as you don't know if you will get in!!!
Doctors however can prebook you an appointment and despite telling the receptionist that the doctor wants to see me and offered me to prebook, reception will not! 
I have some quite worrying medical concerns and I'm not sure when I will get in to see anybody about it
GP surgery review: trent-vale-medical-practice
Title: Do not go to this doctors
Rating: 1 out of 5
Visited: August 2022
It would be nice if you can get an appointment. I called to book an appointment for the following week only to be told that I have to ring up every morning to get an appointment. I think that this is shocking, what is wrong with booking appointments in advance to see your doctor!!
Have a time slot in the morning say between 10-11 and then in afternoon 2-3 for people who want to ring for a same day appointment and have appointments for the rest of the day! People have to make arrangements with work and child care and think that having to call every day to see if there is an appointment is discussing 
 more than happy to discuss further
many thanks
GP surgery review: trent-vale-medical-practice
Title: Unable to make an appointment
Rating: 1 out of 5
Visited: August 2022
I've not actually been to this doctors in the 2 years I have registered.
I tried to make an appointment at 8.30am only to be told that there are no appointments that day, to which I said was OK can I make an appointment for a different day.
Apparently I can't book an appointment for a few days time as these are all blocked out and would have to call everyday to see if there is an appointment.
This is completely unacceptable, what is wrong with booking an appointment for a few days time!! I work so would need to arrange cover which I wouldn't be able to do on the day, so I dread to think if childcare needed to be sorted.
I'm shocked by this and only moved to these 2 years ago as my previous doctor ran the surgery into the ground.
What is going on with the local GP practice
This is 2022 and should be able to make an appointment with my doctor
GP surgery review: trent-vale-medical-practice
Title: needs a good management team
Rating: 1 out of 5
Visited: June 2022
rang to make appointment with nurse, had 2 appts for same day...why couldnt this be combined. Then, 2 weeks later,  was text by surgery to get me back for a further appt , when i attended the appointment details had been covered by the previous appointment.
I had also been booked in for a blood pressure appt. All this could have been dine in 1 appt by 1 nurse, why all the coming and going. I work, I cant have all this time off. this is 4 appointments that could have been done in one.
GP surgery review: gnosall
Title: Suberb services
Rating: 5 out of 5
Visited: January 2024
You can always get a same day appointment if you call at 8.30. Lots of different levels of professionals you can see. Friendly and clean with lots of parking
GP surgery review: gnosall
Title: Problem solved!
Rating: 5 out of 5
Visited: November 2023
I made an appointment to see a doctor, which was ten days away, however my problem got worse so I phoned the surgery around twenty to nine and got an appointment on the same day. Saw a lovely doctor who diagnosed the problem and was very thorough in her explanation of the matter and how best to treat it. I have always found the Surgery to be most helpful whenever I have needed them.
GP surgery review: gnosall
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
Never have a problem getting an appointment, usually on the day of asking too. Doctors always listen, and refer you on if needs be. Useful to have pharmacy on site too.
GP surgery review: gnosall
Title: Excellent Medical Practice
Rating: 5 out of 5
Visited: October 2023
Since registering as a patient back in 1997 I have always received excellent service from everyone involved in the Gnosall Health Centre. From the first initial phone call my needs have always been met. When necessary I have been able to obtain an emergency call or appointment that day.  I have nothing but praise for the way my surgery operates. I hope it never changes.
GP surgery review: gnosall
Title: Very good practice
Rating: 5 out of 5
Visited: October 2023
I saw a GP within one day of registering a medical problem online. The doctor I saw was kind, gentle, reassuring and listened carefully to my problem. I have never had a bad experience with this practice since I registered approximately 16 years ago. Thank you all for your continued good work.
GP surgery review: gnosall
Title: Local Doctors
Rating: 5 out of 5
Visited: October 2023
I have been very fortunate over the last 12 months to received treatment from two bright intelligent doctors who have quickly actioned and treated my case but they keep disappearing and I loose my continuity
GP surgery review: gnosall
Title: Efficient and welcoming
Rating: 5 out of 5
Visited: September 2023
I haven’t had the need to seek help/advice  from the doctor for some years, I was pleasantly surprised at the service. From my initial phone call through to the appointment just over an hour later, it was straightforward. The digital check was easy to navigate, the waiting room airy and pleasant, not cramped or crowded. My doctor greeted me with a smile and put me at ease. Top marks from this patient
GP surgery review: gnosall
Title: Great Service
Rating: 5 out of 5
Visited: August 2023
I woke with excruciating pain in my left leg and foot while taking my narrow boat down the Macclesfield canal. That's about 40 hous sailing and 40 locks from Gnosall. I couldn't sleep or walk at this stage. Phoned the surgery, in a queue of 2 for a few seconds then offered a telephone appointment in the afternoon. Doctor was sympathetic and agreed with my diagnosis, he was able to send a prescription to a pharmacy close to where I was moored. After a couple of days I began to get more mobile and with a bit of help made it home. Rang the surgery in the morning and once again offered an afternoon appointment, this time in person. The NHS gets a lot criticism, but on this occasion it did exactly what it was designed to, thank you.
GP surgery review: gnosall
Title: Great experience
Rating: 5 out of 5
Visited: July 2023
Caring staff very helpful polite very approachable.

Dr listened very attentive, very caring, has set up further investigations.
GP surgery review: gnosall
Title: Efficient practice
Rating: 5 out of 5
Visited: July 2023
Always responsive. Very caring and understanding staff . Personalised professional service. Efficient and helpful receptionists
GP surgery review: mill-bank
Title: don't care about mental health
Rating: 1 out of 5
Visited: December 2023
Went 6 months ago and was suffering very badly with my mental health,  got put on tablets and told someone would ring me within the week, no-one called me at all and the reception staff refuse me to see a doctor as I didn't book in advance,  even tho when I called up last I got told to call up on the day as they didn't book appointments
GP surgery review: mill-bank
Title: Useless
Rating: 1 out of 5
Visited: March 2023
First appointment at this doctors for dangerously high blood pressure. Arrived for my 12pm appointment for blood tests and medication review, booked in on the computer only to wait 50 minutes of my dinner hour then find out it was supposed to be a phone appointment!! How the hell can I send blood down the phone?? Now late for work and unable to have anything to eat. Good job I'm not coming in for high blood pressure........ oh wait.
GP surgery review: mill-bank
Title: Awful
Rating: 2 out of 5
Visited: October 2022
Having tried for 3 weeks to get through - I am usually 11th/17th/13th in the que every morning. This used to be a wonderful practice, caring compassionate and you were always able to get through - now its an absolute joke. Very poor indeed. Still not managed to get an appointment after 3 weeks !!
GP surgery review: mill-bank
Title: No doctor appointments at 8 am
Rating: 3 out of 5
Visited: August 2022
I was the 4th caller in the queue at 8am and was told that there are no doctors appointments at all today as they have all been pre-booked. I believed that there was one doctor available for appointments on the day but the receptionist was adamant that was not the case. 
I was given an appointment with the physiotherapist as an alternative as I have a back problem. 
The physiotherapist I saw was very perfunctory and had no personality or bedside manner. Very disappointing all round. 
I would add that I have never had a problem before and the doctors have been nothing but kindness but I’m not impressed with both members of staff who dealt with me in this instance. 
I have never had a bad word about Millbank surgery before.
GP surgery review: weeping-cross-health-centre
Title: Helpful Practice Staff
Rating: 5 out of 5
Visited: August 2023
I recently left for a week's holiday in the Lake District only to realise that I had forgotten my eye drops for Glaucoma. In desperation I phoned the Weeping Cross Health Centre and asked whether a prescription could be sent to a Pharmacy in Windermere. The very helpful Receptionist promised to alert a GP to the problem that very day. It turned out that I was able to collect the eye drops the following morning. The incident served to remind me how helpful your staff are despite their considerable workload. The Practice is very fortunate to have staff of this calibre – and I consider myself very fortunate to be served by the Practice.
GP surgery review: weeping-cross-health-centre
Title: Caring and pleasant
Rating: 4 out of 5
Visited: April 2023
Although the GP I saw was running 30 minutes late, he gave me more time than is allocated and shows a great interest in getting to the cause of my condition.