janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: ambrose-avenue-group-practice
Title: Not a good service at all - who is in charge?
Rating: 2 out of 5
Visited: March 2023
The receptionist decides who sees a doctor and who doesn't. Default seems to be to send as many as possible to the Tollgate "wait in a queue" at 8 am, where you could be waiting for up to a couple of hours to see a doctor. How can the elderly and infirm put up with this? This reflects very badly on this practice. It used to be run much better than this. A great shame on the community. It's akin to something like a barber shop than a GP Practice I'm afraid.
GP surgery review: ambrose-avenue-group-practice
Title: Supportive and kind Surgery
Rating: 5 out of 5
Visited: February 2023
The reception so good and helpful 
Extremely efficient when sending a message for the doctor or surgery requests
GP surgery review: the-ardleigh-surgery
Title: Doing their best
Rating: 5 out of 5
Visited: November 2023
Being a health professional, I am well aware of some of the recent disturbing practices in GP practice, mainly non-medical staff giving inappropriate medical advice and lack of appointments. With this in mind, I have personally never had anything but good things to say about my own surgery who have always been accommodating, professional, compassionate + efficient, especially when my daughter was critically unwell. I do not request an emergency appointment/ask for priority unless absolutely necessary to reduce pressures - too much of a ‘I want it now’ culture out there! Well done guys, keep up the good work!
GP surgery review: the-ardleigh-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: August 2023
My wife and I have been registered with this practice for over 22 years and have nothing but praise for all the staff, nurses and doctors. The treatment received has been first class.
GP surgery review: the-ardleigh-surgery
Title: Great doctors
Rating: 5 out of 5
Visited: February 2023
Thank you for seeing my elderly neighbour at short notice today. The GP was very thorough giving time to an elderly person, something that is rare these days.
GP surgery review: the-ardleigh-surgery
Title: Receptionist
Rating: 3 out of 5
Visited: February 2023
I have just had dealings with a new receptionist. A breath of fresh air. Friendly, enthusiastic and competent.
GP surgery review: the-ardleigh-surgery
Title: Fantastic Nurse Team
Rating: 5 out of 5
Visited: October 2022
Nervous patient regarding blood test. Nurse was fantastic, friendly, patient and understanding. Ardleigh surgery is very lucky to have such a lovely team of nurses, thank you.
GP surgery review: the-ardleigh-surgery
Title: Efficient attention
Rating: 5 out of 5
Visited: October 2022
Efficient and courteous reception and the same for nursing staff, in spite of severe pressure due to staffing limitations. Treatment was prompt, effective and to modern standards.
GP surgery review: the-ardleigh-surgery
Title: Excellent care and super advice
Rating: 5 out of 5
Visited: February 2022
Ardleigh Surgery have been amazing with the multiple illnesses my little boy has experienced in his short life.
The receptionists always go out of their way to find us an appointment and take time to listen to our problem. 
The staff know what they are talking about and give clear advice. 
The most recent doctor we saw told me how I could take some tests for my son at home to put my mind at rest if these issues recur. 
I would thoroughly recommend this surgery.
GP surgery review: the-riverside-health-ctr
Title: Great staff
Rating: 4 out of 5
Visited: October 2022
Thank you to the kind, hard working and skilled staff at the practise. It is very much appreciated.
GP surgery review: rowhedge-surgery
Title: Premier class
Rating: 5 out of 5
Visited: January 2024
From the initial phone call to book or speak to a doctor or other health professional, through to your actual appointment, staff are always courteous, respectful of your worries and helpful. I have said on many occasions that I could not possibly move as I would never find such a first class surgery as Rowhedge again. They are quite simply ‘the best’ and I am ever grateful that they are my surgery.
GP surgery review: rowhedge-surgery
Title: No value of time
Rating: 2 out of 5
Visited: January 2024
I got a appointment at 10:40 and still was seen at 11:30. Almost an hour later after the appointment time. Whats the use of giving a precise time then? I was here 15 mins before the appointment and checked in
Above all getting an appointment itself is a pain.
GP surgery review: rowhedge-surgery
Title: Great practise
Rating: 5 out of 5
Visited: June 2023
Been here for 36 years , everyone is very friendly, professional and person centred. Always helps with any problems you have, will go above and beyond to help where is needed
Recommend this practice to everyone
GP surgery review: rowhedge-surgery
Title: Superb Practice
Rating: 5 out of 5
Visited: December 2022
We feel very lucky to be cared for by the team at Rowhedge surgery. They provide an outstanding level of care with high levels of accessibility for appointments. Every person I have ever spoken to at this surgey is kind and helpful. During appointments the doctors are so helpful and considerate, I have never felt rushed though I know they have such a hectic schedule. 

This is a first class service provided a a first class team of professionals.
GP surgery review: rowhedge-surgery
Title: Amazing Surgery
Rating: 5 out of 5
Visited: December 2022
Really nice practice, team are friendly and welcoming. Reception staff do all they can to help and will try to get you in if it really is urgent for that day, even if they need to call you back etc.
The GPs are all friendly and considerate. You can usually see the same gp as most of the GPs have been there for years. One gp there I have seen for the past 10 or so years. I have been registered at the practice for 25+ years and I have never had an issue.
I have a long term health issue and they always help me. The consistency of care is good. 
The pharmacy/dispensary team are really helpful and go out of their way to help.
The only downside is that the inside is starting to look a bit worn and shabby but the care/treatment is 10/10. I think the issue is more that the village is outgrowing the surgery in terms of population but they are working hard to keep up with demand. The staff don't stop and are always on the move, but you never feel rushed. 
Wouldn't register anywhere else so I guess that says a lot. They're a lovely team of people.
GP surgery review: rowhedge-surgery
Title: Simply the best
Rating: 5 out of 5
Visited: December 2022
Having presented with multiple health problems,  Rowhedge Doctors and staff always go above and beyond to help resolve these issues, keeping you informed at all times, never fobbing you off, despite being under immense pressure themselves. I am ever grateful for the care and attention given to me. I could never move as I would never find such an excellent surgery elsewhere.
GP surgery review: rowhedge-surgery
Title: Amazing Practice
Rating: 5 out of 5
Visited: November 2022
I took my daughter to see the Doctor as she has been unwell for a few days now & the Doctor was very thorough with her. 
I have been at Rowhedge Medical Practice for about 15 years, & I have always managed to get an appointment for either myself or my daughter. 
All the staff from Reception, Dispensary, the Doctors & Nurses are all friendly & put you at ease, & are extremely thorough when you are seen.
The Practice is always clean & looks tidy. 
As a rapidly growing village, we are so lucky to have this brilliant surgery.
GP surgery review: rowhedge-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: August 2022
All staff are very polite and helpful , even though they are no doubt under a lot of stress and pressure they are still very helpful and have helped me a lot through a very hard time in my life .
GP surgery review: rowhedge-surgery
Title: Great assistance
Rating: 5 out of 5
Visited: July 2022
Many thanks with help again receptionist I spoke to Thursday 28th? Re medication 
Also doctor/pharmacy for confirmation. Regards
GP surgery review: rowhedge-surgery
Title: Superb  service
Rating: 5 out of 5
Visited: May 2022
Practice are always ready to help .I always get an appointment same day .I find doctors very approachable  and understanding
GP surgery review: tiptree-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: December 2023
What incredible staff and doctors. Always look after my children brilliantly and make the experience such a pleasant one for them. We feel very lucky thank you.
GP surgery review: tiptree-medical-centre
Title: Very poorly run practice
Rating: 1 out of 5
Visited: November 2023
Seemingly impossible to get a face to face appointment with a doctor even before Covid 
but this appears to be given as the reason even now two years after the pandemic.
An early attempt to get even a ringing phone line has taken 66 calls to be told, you are informed that you are: caller number nineteen!
Sorry but definitely not good enough
GP surgery review: tiptree-medical-centre
Title: Useless surgery
Rating: 1 out of 5
Visited: October 2023
Never can get a face to face appointment.phone call from someone who just writes out a prescription for antibiotics.always being told to go to accident and emergency.
GP surgery review: tiptree-medical-centre
Title: Impossible to have an appointment
Rating: 1 out of 5
Visited: October 2023
If you work full time you are penalised as you will never get an appointment. You need to call a continuously engaged line from 08.00 and when you do get through they have exhausted all their slots. Also, their receptionists are not caring nor helpful, they seemingly try to argue with the poor patients who are trying to get some sort of service.
GP surgery review: tiptree-medical-centre
Title: Great service
Rating: 4 out of 5
Visited: June 2023
I phone this morning as I had a very painful hot leg, a nurse phone me back on my mobile,and said she would request medication and was told if I had any more problems with the leg then I'm to ring the doctors back of 10/10 for service
GP surgery review: tiptree-medical-centre
Title: Reception helped
Rating: 3 out of 5
Visited: December 2022
I came in with swollen hands on a Friday. While there was no available appointments, the man in the reception arranged an appointment with the nurse at Tollgate Practice for the next day, instead of having to go to the Walk-in Centre.
It was appreciated how he thought how he could help me.
GP surgery review: tiptree-medical-centre
Title: Unacceptable
Rating: 3 out of 5
Visited: November 2022
Had apt 5.10pm, arrived 5.08pm.  Didn't get attended to at reception until 5.16pm.  Was then told I would have to re book as I was late. Reception checked with nurse who refused to see me. Nurse let a px out of her room at approx 5.20 and was asked at that point if she would see me. I was not late, waiting to be booked in made me late!  The clinic was obviously running late as the nurse let some one out while I was waiting. 

I run Optician clinics and if I run late I get away late, under no curcumstances would we, as an Opticians, refuse to see a px when the clinic is running late.

To refuse to see a patient when they are there on time is utterly appalling!!
GP surgery review: tiptree-medical-centre
Title: Great caring doctor Dr Pilatt
Rating: 5 out of 5
Visited: July 2022
Thank you so much for the care I have  received from Dr Pilatt he is an amazing caring doctors always has time to listen and sort out the right treatment. Thank you also for the reception staff who are always so polite and try their very best to get appoints for me.
GP surgery review: tiptree-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2022
I telephoned for appointment this morning and explain my concerns and the doctor call my back within a hour and saw my within a hour after 
The call .. fantastic German Doctors 
Fantastic service Thankyou
GP surgery review: west-mersea-surgery
Title: nothing negative
Rating: 5 out of 5
Visited: October 2022
Called in to surgery and got appointment, for my elderly relative, that same
afternoon. Saw a doctor who was extremely efficient, polite and kind, overall a very pleasant experience.
Well done Mersea Island Surgery
Thankyou
GP surgery review: west-mersea-surgery
Title: How is it so bad?
Rating: 1 out of 5
Visited: September 2022
How has it got to the situation you are in now? Why does a patient have to call up over 50 times just to get a an answer! 
 I have seen proof that it took somebody 288 phone calls before they got an answer. Even then they got told that no appointments are available. I was given a phone appointment and the doctor was not even able to book me into see my GP or give me any prescriptions or help so the phone appointment was just a waste of time and NHS money. The staff are also rude and make it seem like you are wasting time when I have just got out of hospital and need medical care.
GP surgery review: west-mersea-surgery
Title: Poor Service, not fit for purpose?
Rating: 1 out of 5
Visited: May 2022
Have a very sore throat due to COVID not able to eat or sleep with it.

Over the counter products not working so phoned 8:00 am engaged, phone answered 8:15 told all appointments taken.

Phoned 111 explained symptoms, the person I spoke to put me on hold and contacted the surgery to see if a Doctor would give me a call back. They refused to do so and told 111 that I should try again in the morning.

Atrocious way to treat people.
GP surgery review: colne-medical-centre
Title: Efficient and kind
Rating: 4 out of 5
Visited: April 2023
I was treated well and found the surgery busy but running 
I did not like the music which I think is on a repeat coil.We need a break sometimes.
GP surgery review: colne-medical-centre
Title: Very kind
Rating: 5 out of 5
Visited: March 2023
I went to have a coil replacement and was incredibly nervous. The two ladies who did the procedure couldn’t have been more kind. They were patient, understanding and fast!  They talked everything through with me and really helped me.
GP surgery review: walton-medical-centre
Title: Quality Service
Rating: 5 out of 5
Visited: December 2023
All the staff are so considerate and prepared to take whatever time necessary to discuss areas of concern.
Nothing but praise for the whole team. 
Thankyou
GP surgery review: walton-medical-centre
Title: Super practice
Rating: 5 out of 5
Visited: December 2022
Can't speak highly enough of all the staff. They are polite, helpful and professional in all departments throughout the surgery. A truly great surgery with great staff.
GP surgery review: wivenhoe-surgery
Title: Training Opportunity
Rating: 3 out of 5
Visited: September 2023
My wait for a service was unnecessarily extended. The comment "Was unable to contact" does not work in modern times of mobile phones and email. Whilst I do not expect staff to chase a patient, I do expect them to use the technology available. If you cannot reach me on my mobile, leave a voicemail or email me (my email and mobile have previously been used by the surgery) the onus is then on me.
GP surgery review: wivenhoe-surgery
Title: Ludicrously hard to book an appt
Rating: 3 out of 5
Visited: June 2023
Just hung on for 25 minutes in a queue. Wanted a GP appointment as have had a painful physical problem for months, hoping it would go away, but it hasn't. Was then given a ridiculously complicated  set of instructions about various dates in which the next tranche of appointments will be released. Earliest appointment mentioned was week beginning 24 July and it's 29 June today. No wonder people spend their savings going private, or present to A & E, if in great pain. Hopeless situation when you hang on for ages, are not even asked what your symptoms might be and can't even make a definite appointment for 2/3 weeks in the future.
GP surgery review: wivenhoe-surgery
Title: No appointments for a month!
Rating: 2 out of 5
Visited: April 2023
I tried to book an appointment today and the earliest they could offer was in four weeks time. I was astounded and said so, and the receptionist said something vague about possibly doing it a bit earlier if it was urgent. She asked me nothing about my issues. If it was an infection I would’ve been in trouble waiting a whole month. I would change surgery but having read some online reviews they are all just as bad! They at least need training to establish if it’s an issue that can’t wait a month or to offer some kind of alternative. I am really shocked!
GP surgery review: wivenhoe-surgery
Title: Very efficient practice
Rating: 5 out of 5
Visited: February 2023
GP services everywhere seem to be under immense pressure and I’m incredibly impressed with the Wivenhoe team. The phone is answered, the care is prompt and appropriate, the appointments are punctual to the minute. Bravo.
GP surgery review: wivenhoe-surgery
Title: Efficient Practice
Rating: 5 out of 5
Visited: February 2023
Having recently moved to the area I registered with this practice which was an online procedure which was easy enough to do with a follow up visit with identity documents checked by a friendly receptionist. I attended today to see the doctor and checked in with an easy to use computer. After a short wait I saw a very friendly doctor who was very thorough with a comprehensive examination and treatment plan. Afterwards I made an appointment with the receptionist for a blood test which is done at the practice. I have been very impressed with the professionalism at this practice and would thoroughly recommend for any potential new patients.
GP surgery review: wivenhoe-surgery
Title: Interrogated by admin staff
Rating: 1 out of 5
Visited: January 2023
I called to ask for a GP to call me back, after having a reaction to medication over the weekend, explained I was ok and didn't need urgent medical attention, but would like to discuss.  The receptionist  asked a lot of inappropriate questions, that felt like an interrogation, questions that would only be asked if a GP was talking to you. I was never asked how I am now. 

I asked to be called back on my land line, which was then read out,  complete lack of attention to data protection.  Instead of accepting I wanted to be called back on my landline I was asked if I still had my mobile number and was it mine!!!  sadly this inappropriate behaviour continued
GP surgery review: wivenhoe-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
I am writing to say a big thank you for the Service I received at the surgery today. I rang to speak to someone at 8.00 and had a call back within the hour with an appointment to see the Duty Doctor.

I was seen on time and then sent for an ECG and some blood tests for which I had to wait for approximately 30 minutes.  I then waited again to see the Duty Dr. for maybe 45 minutes but bearing in mind that they are all so busy I was so impressed that all this was done within a couple of hours.

People are always complaining about the NHS, well all I can say is we are lucky to have such a Surgery in the Village.  A big huge thank you to one and all, you are all doing a great job under very difficult circumstances.
GP surgery review: wivenhoe-surgery
Title: Excellent Medical Practitioner
Rating: 4 out of 5
Visited: January 2023
I phoned late one afternoon because of painful symptoms. I was called back within an hour by the Advanced Medical Practitioner.  They ascertained the problem and organised a prescription to be immediately sent to my pharmacy, and for me to drop a sample at the health centre. My symptoms improved after 2 days. I spoke to them again after 5 days to review the situation. I was very impressed by their expertise and efficiency.
GP surgery review: wivenhoe-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: December 2022
The doctors and the nurses are all very helpful. They will explain properly your health condition and guide you all the way about your medications.
GP surgery review: wivenhoe-surgery
Title: Most responsive practice
Rating: 5 out of 5
Visited: August 2022
I haven’t been a patient at this surgery for very long but on the few occasions I’ve had to seek their help, have found all of the staff to be kind, helpful and professional. They have responded incredibly quickly to any queries and seem to go above and beyond what is required of them. I can’t thank them or recommend them highly enough. Thank you to all the staff
GP surgery review: creffield-medical-group
Title: Friendly Team
Rating: 5 out of 5
Visited: December 2023
All staff, admin team, doctors and nurses are approachable, happy to answer questions and never rush you.  Appointments are easy to make although wait times to get through to make one can be lengthy ... especially when  listening to the hold music!
GP surgery review: creffield-medical-group
Title: No appointments at Creffield
Rating: 2 out of 5
Visited: December 2023
I rang the surgery regarding urgent symptoms. (the receptionist agreed they were urgent). I rang several times to receive the message “we are experiencing a very high level of calls, please call back later”. I finally got through at about 0830 and received the automated message “you are number 50 in the call queue”. After a 40 minute wait the receptionist informed me that there were no appointments left.
GP surgery review: creffield-medical-group
Title: Worst booking system to go through
Rating: 1 out of 5
Visited: October 2023
This practice makes it incredibly difficult, if not impossible, for patients to book appointments. This is because they primarily do same day appointments only, with the ones in advance rare and not often offered. Following a one year assessment of my baby, the health visitor advised us to book an appointment with the GP to check her hip alignment. After the first call when I was on the phone for 23 min, I was told the last appointment of the day had been given and to try again the following day. I asked if I could have one later in the week as it wasn't an urgent, same day type of appointment. I was told I could be given an appointment in four weeks' time which seemed a bit too far ahead, considering I don't know if my baby might require an intervention sooner rather than later. So I called back the next day, at 8am as I was advised, and the line for bookings continuously said 'we are experiencing a very high level of calls, please call back later', making it impossible for me to get through to someone and thus, to book an appointment... Again! The services this practice offers are not built with the needs of patients in mind and I wod strongly advise any new patients to consider registering elsewhere if they ever want to access medical services.
GP surgery review: creffield-medical-group
Title: Poor practice
Rating: 1 out of 5
Visited: August 2023
On several occasions it has taken around a month for referrals to be sent. However this occasion I was completely referred to the wrong clinic instead of a 2ww referral for suspected breast cancer. After chasing this myself and being told it had been sent I was then called 4 further days later (after a month had gone by) and told it hadn’t been sent at all yet. Reception said not to worry it just means you’ll be seen sooner and made excuses.  This isn’t good enough and is very poor practice! This is someone’s life. How can it take a month + for a simple referral to be sent, let alone an urgent 2ww.

Reception are also rude and unhelpful. They can’t help with the simplest of tasks and speak to you like you’re a child.
GP surgery review: creffield-medical-group
Title: How many appointments to get medication?
Rating: 1 out of 5
Visited: April 2023
No wonder there are not enough appointments when you have a telephone and face to face appointment and numerous messages are sent and a prescription is still not actioned. Given appointments with staff who can not prescribe and phone appointments where the paramedic starts with I don’t know why they have got me to phone you as I can’t deal with your request. Seems like this surgery are trying to save money and not offer medication, or the correct member of staff to help. Avoid this surgery if you need medical help.