janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: ico-health-group
Title: It was good
Rating: 4 out of 5
Visited: May 2023
It was good, particularly because there's a way to book an appointment without having to queue on the telephone line. It was particularly handy today as I've lost my voice and couldn't call the practice
GP surgery review: ico-health-group
Title: The WhatsApp experience is a quick and easy way
Rating: 5 out of 5
Visited: May 2023
The WhatsApp experience is a quick and easy way of contacting the surgery which produces a quick response
GP surgery review: ico-health-group
Title: Amazing doctor surgery always here to help
Rating: 5 out of 5
Visited: May 2023
Amazing doctor surgery always here to help. No matter what the situation is very understanding and easy to talk to.
GP surgery review: ico-health-group
Title: Disappointed
Rating: 3 out of 5
Visited: May 2023
I received a text after taking a blood test to inform me that I had diabetes. There was no advice of what action I needed to take, apart from another test in 2-3 weeks time. I contacted them via WhatsApp and in the meantime I looked up on the web what I needed to do. Very disappointed that the advice was not attached in the first place. In future I will just look up on the web for medical advice
GP surgery review: ico-health-group
Title: I would recommend the ico clinic
Rating: 5 out of 5
Visited: May 2023
I would recommend the ico clinic in Downham to friends and family I’m very very happy with the WhatsApp service and would highly recommend this service I always manage to get an appt for my little boy especially and I’m very happy with all the Doctors in the clinic
Having the WhatsApp group gives me piece of mind as I’m always able to speak to someone for advice
Very pleased with this service and hoping it will stay and continue
GP surgery review: ico-health-group
Title: The doctors are always very helpful
Rating: 5 out of 5
Visited: May 2023
The doctors are always very helpful with any problem I've had there is no problem at all using this service its a good idea and I think it should definitely carry on
GP surgery review: ico-health-group
Title: Easy
Rating: 4 out of 5
Visited: May 2023
I really like that you can use whatsapp for queries. It is easy. However, it would be good if you wouldn't have to answer so many questions to start with every time
GP surgery review: ico-health-group
Title: Fantastic service
Rating: 5 out of 5
Visited: May 2023
We used this service today and within no time everything was sorted
Fantastic Big well done & Thank you
GP surgery review: ico-health-group
Title: The care received from the ICO health group
Rating: 3 out of 5
Visited: May 2023
The care received from the ICO health group is usually prompt and the doctors are, in my experience, competent - but it can feel scattered: I rarely see the same doctor (not even for the same issue) and follow up eg with test results is slow, which is additionally frustrating when it takes such a long time to get through the surgery. The text function has helped getting appointments though!
GP surgery review: ico-health-group
Title: I get the help I need and they are completely thorough
Rating: 5 out of 5
Visited: May 2023
Every time I use this service I get the help I need and they are completely thorough.
GP surgery review: novum-health-partnership
Title: Fantastic service
Rating: 5 out of 5
Visited: February 2022
Once again a fantastic service from the team. I know they are all working under exceptionally challenging circumstances and appreciate all their efforts.
GP surgery review: novum-health-partnership
Title: Absolutely useless admin team
Rating: 1 out of 5
Visited: February 2022
This isn't the first review I have left trying to address the failures of the management and admin staff at this practice. Unsurprisingly the first one I left has not received a response, much like any queries or attempts to retrieve prescriptions from this practice.
Not for the first time I have handed in a prescription for my child, who is still under 1, been told it would be ready in 48 hours and then returned to find it incomplete or lost. Today there was a queue of people stuck outside the waiting room, several of whom were elderly and in need of a seat, only to be rudely barked at by a security guard when it turned out we were all trying to sort out unfilled prescriptions.

I was then told that the prescription I had handed in 72 hours before had been manually logged but not completed and removed from the file and lost by the duty team and I would have to come back with the original prescription from the hospital. This is the fifth or sixth time I have had issues with your prescription system. It is ridiculous.

When you do manage to get through to a GP at this practice the service is good, however negotiating the absolutely absurd appointment booking system makes it very difficult to get infront of one. Why can't we book appointments in advance? I work over an hour away and start work at 8. I would have to take a day off just to attempt to book an appointment to then attend that morning. People can't afford to do that! The whole point of a GP is that the problem is non urgent!?

Utterly infuriating! I absolutely understand the pressures the NHS are facing but it seems that the management at this practice are intent on not doing their part and pushing further stress onto other services.
GP surgery review: novum-health-partnership
Title: Difficult to book appointment
Rating: 2 out of 5
Visited: January 2022
Trying to book appointment for doctor's review, queuing from 8am until 8:50am,,, only one contact number for booking ....7150, no online booking appointment, cannot even message in Patient Access as not part of the service, sending message in their website is failed delivery,,, this GP Practice needs to be managed properly, poor public service. 
Please provide more telephone numbers for booking, waste of time, high bills because of GP telephone booking, patients are suffering.
GP surgery review: country-park-practice
Title: Caring Practice
Rating: 5 out of 5
Visited: October 2022
I've been coming to this practice for 45years & have always received very  good care  & help. They always go the extra mile .
GP surgery review: country-park-practice
Title: Great practice
Rating: 4 out of 5
Visited: October 2022
Went to receive my flu jab very quick in and out staff friendly and the instructions what to do were very clear to follow
GP surgery review: country-park-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
I was very happy with my appointment which was by phone. I was promptly by the GP who discussed my concerns and prescribed medication.
The Doctor explained my condition and answered my questions clearly.
GP surgery review: country-park-practice
Title: Flu jab
Rating: 5 out of 5
Visited: October 2022
Went and reported to reception to sign in. The receptionist was very polite and welcoming. There were enough chairs considering the waiting hall was like a small indoor market.. there was a table from Fishers chemist, there was a table for the “Aged”. There were a few other tables, one serving tea and coffee and a few cakes. It was great to sit and take in the atmosphere and seemed a shame when i was called to have my flu jab, which only took about 3 minutes. Would be nice to see this type of thing again, whereby drawing the public into the surgery and having a tea and coffee stall and maybe covering medical issues… might be worth a thought for the future… have sort of an open day and maybe have a kids section so parents are free to come. This would be good.
GP surgery review: country-park-practice
Title: Poor Service
Rating: 1 out of 5
Visited: October 2022
Repeat prescription ordered and got it wrong - despite clear instructions on what what was required and which pharmacy to send it to.
The practice has gone downhill and patients suffer as a result
GP surgery review: country-park-practice
Title: Flu jab
Rating: 4 out of 5
Visited: October 2022
Very quick flu jab service from checking in to actual jab all efficiently provided and friendly people. Other community services in reception which were all interesting to see.
Thank you
GP surgery review: country-park-practice
Title: Excellent service
Rating: 5 out of 5
Visited: September 2022
I've been going to Country Park Practice for many years. I've always received excellent service, whether that be from the reception staff, doctors or nurses.
GP surgery review: country-park-practice
Title: Brilliant and caring practice
Rating: 5 out of 5
Visited: September 2022
Your Review:  Despite having a medical condition that means I need appointments, medication and advice practically weekly these days I am always treated kindly and with care and attention. I am so very grateful to the doctors at the Practice as well as the reception staff, nurses and secretaries and I must also make a special mention of the Operations Manager who goes over and above her job description - thank you so much Country Park Practice I am so very grateful to you (and to the National Health Service who are constantly being battered)
GP surgery review: country-park-practice
Title: Awful Service
Rating: 1 out of 5
Visited: August 2022
I am unable to get an appointment with any doctor at this surgery. 
I am a fairly healthy person, but unfortunately in Sept 2021 I felt severely unwell with breathing difficulties. I tried to contact Country Park Practice via the telephone and in person without success for 2 months.  the usual statement via telephone "all appointments have gone ring back tomorrow" or in person "there are no appointments left come back tomorrow".  The receptionist are all stony face and have non or little customer services skills and need training in this area.

As a last resort I rang 111 who then referred me to a GP Hub and ended up in a&e.  This surgery is not fit for purpose, since Sept until now I have ended up in a&e with the same symptoms and still waiting for urgent referrals.  I have been told by the hospital to change my GP as the lack of access to see or make appointments is not acceptable.  I could go on and on with not gaining access to simple services and not being able to see a physical doctor barring once when i found a lump on my neck and still awaiting further action/investigation. 

Avoid this surgery at all cost
GP surgery review: country-park-practice
Title: Cant pre book appointments?
Rating: 1 out of 5
Visited: July 2022
Wanted to see a doctor sometime in the next few weeks about being premenopausal and how to go about getting  hrt and was told they don't pre book appointment i have to ring at 8am on the day and see if I can get one.  I have been getting texts to tell me I need to have a blood pressure test but if I can't pre book an appointment for when not working because its not an emergency that i can take time off for then I have to go without under these rules. This is not providing a service
GP surgery review: hampton-hill-medical-centre
Title: Excellent GP Surgery
Rating: 5 out of 5
Visited: October 2023
I am very happy with this GP practice. Have been able to get appointments in a timely fashion and when it is emergency they see you very quickly and refer immediately. Always polite and helpful. A very good experience.
GP surgery review: hampton-hill-medical-centre
Title: Good service
Rating: 4 out of 5
Visited: October 2023
Was lucky enough to get face to face with gp same day as telephone consultation.  Gp was thorough and helpful
GP surgery review: hampton-hill-medical-centre
Title: Very quick and efficient flu jab
Rating: 5 out of 5
Visited: October 2023
Was looking to get my flu jab, they allowed me to change my slot easily and when I arrived I was in and out with my jab in minutes.
GP surgery review: hampton-hill-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Very polite and professional experience with all the staff but I don't like to take too much of their time as they are very busy
GP surgery review: hampton-hill-medical-centre
Title: Fantastic clinic
Rating: 5 out of 5
Visited: October 2023
Professional, friendly and on time - what more can you ask for?!  Hampton Hill Medical Centre has always provided me with a first-class service.
GP surgery review: hampton-hill-medical-centre
Title: Short but sweet
Rating: 5 out of 5
Visited: October 2023
I popped in for my Covid booster on Tuesday, and literally I just popped in. Within 5 minutes I was done and dusted. Even though there were lots of people waiting for their jabs, the system was smooth and efficient. Well done everyone.
GP surgery review: hampton-hill-medical-centre
Title: Caring and friendly practice
Rating: 4 out of 5
Visited: October 2023
Medical staff are very caring and friendly, good listeners. Also the non medical staff are always courteous and doing their best to help.
GP surgery review: hampton-hill-medical-centre
Title: Responsive and caring practice
Rating: 5 out of 5
Visited: October 2023
Today I had my annual health check. The practice nurse explained the whole procedure, guided me through it at the correct pace, answered my questions and gave me a clear read out.
GP surgery review: hampton-hill-medical-centre
Title: Covid and flu jabs
Rating: 4 out of 5
Visited: October 2023
Very quick and painless. No hanging around although the booking system at the surgery did not recognise that I had booked the Covid jab. How difficult can that be? A shame as I received many reminders even though I had in fact booked.Even when I turned up it said I had no appointment but of course I had done so. Very frustrating but jabs were great!
GP surgery review: hampton-hill-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: October 2023
Overall, this GP is good.  They used to change receptionist quite often, and now seems ok.  It'd be good to shorten the wait time both via phone call and face-to-face consultation.
GP surgery review: college-green-medical-practice
Title: Good experience
Rating: 4 out of 5
Visited: August 2023
A very friendly doctor who clearly knew a lot about what I was there for and offered good advice and guidance.
GP surgery review: college-green-medical-practice
Title: Fab new surgery
Rating: 4 out of 5
Visited: August 2023
My experience on this day by the nurse was very caring, also she made me feel very comfortable and was easy to talk to and never judged me. She showed a lot of empathy . She also arranged for me to see the doctor after seeing her. The doctor I saw was also amazing and really listened to me she also never made me feel like I was wasting her time and was so help full  and guided me on the right track I felt a sense of relief when I left the surgery that 2 amazing people listened and were of great help thankyou.
GP surgery review: college-green-medical-practice
Title: Top class
Rating: 5 out of 5
Visited: August 2023
Seen me early and I was diagnosed within 2 minutes. Prescribed and out the door. Top top class. So much better for getting emergency appointments these days as well. Used to be a nightmare but they look after the emergency patients better now. Great service to everyone
GP surgery review: college-green-medical-practice
Title: Great courtesy and respect
Rating: 5 out of 5
Visited: August 2023
Seen a doctor and he took his time to explain the cause of my problem was maybe with some of the medication I'm on. He stated some could be stopped, decreased and a new product could help. Still to see if this is working, but very pleased how the doctor spent his time with me.
GP surgery review: college-green-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Courteous, helpful reception staff. Surgery is clean and comfortable. Doctors listen to your concerns, discuss the plan and make sure that you understand that you can ask questions for clarification.
GP surgery review: college-green-medical-practice
Title: Wonderful practice and great people.
Rating: 5 out of 5
Visited: August 2023
Always been able to get an appointment and see a doctor. The practice is very accomodating. The doctors, the nursesand reeptionists are all very understanding snd kind.
GP surgery review: college-green-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Never had a problem with appointments or seeking advice. Minor issues with my diabetes care no continuity so if you are not engaged you could miss out.
Parking is challenging
GP surgery review: college-green-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Personally each time I want to see my GP I always get a appointment the same day or the same week. My GP always listen and tell me what next after checking my concerns
GP surgery review: college-green-medical-practice
Title: Great practice
Rating: 4 out of 5
Visited: August 2023
I’m nervous person but the staff make me feel calm and relaxed the person I spoke to was very professional and respectful and gave me time to explain what was wrong with me
GP surgery review: college-green-medical-practice
Title: Lovely, friendly
Rating: 5 out of 5
Visited: August 2023
From the first phone call to the building itself including the secretarys and especially the doctor were all a brilliant experience
GP surgery review: gps-healthcare
Title: Failure to provide call
Rating: 2 out of 5
Visited: March 2022
I telephoned regarding a medical issue with my son. The receptionist was very helpful, called me back and said although no appointments were available a pharmacist would telephone me with some advice. I called the surgery again in the late afternoon and was told the pharmacist worked after 5pm and would ring me. I am still waiting for that call over 72 hours later
GP surgery review: gps-healthcare
Title: Frustrating
Rating: 1 out of 5
Visited: January 2022
I have recently tried to book an appointment to see a doctor, I am either on hold so long I get cut off or no appointments, so given up. I have also visited the site on Tamworth Lane twice recently for my wife and daughter to collect something and found no where at all to park. Both occasions the waiting room empty and only a couple of people queuing to see the receptionist. So owns the 50 odd cars filling the car park?!
GP surgery review: gps-healthcare
Title: Useless - can't even do a call back
Rating: 3 out of 5
Visited: January 2022
Phoned yesterday 8am to ask to see a doctor - got the usual story of "all the same day appointments have gone".  I asked if I could have a call from a GP but was told that all appointments are now face to face.  I was offered a future appointment for 30th January - 3 weeks time - which I accepted out of desperation, and I was told I could still try for a same day appointment the next day.  This morning I rang and spoke to a more helpful receptionist who said she would arrange for a call from the "Acute Team". I gave the receptionist my preferred phone number and was told someone would call.  By 4pm I had not received a call even though my preferred phone had been next to me all day.  I rang the surgery to see what was going on and was told that 2 calls had been made - yes, to my old phone which does not work properly, and not my preferred number that I had given to the receptionist that morning.  I asked for another call to the correct number and was told they would not do that unless I rang the next day - so now I have to go into the 8am scramble for the third day in a row because clearly the surgery made a mistake by ringing the wrong phone number but will not put it right by ringing me back on the correct number.  Clearly making patients jump through admin hoops is more important that actually dealing with their medical problems.
GP surgery review: lion-health
Title: No appointments
Rating: 1 out of 5
Visited: May 2022
Phoned 8am and was 56 in the queue. After 11 minutes was 22nd in the queue then got cut off with all appointments taken . can't believe  only 34 appointments available
GP surgery review: lion-health
Title: Appointment
Rating: 2 out of 5
Visited: May 2022
Tried calling for appointment today .it took me 30 mins to actually get in queue and another 30 mins to talk to receptionist.  Lion health should be open now so patients can come in surgery as before covid. We are told we have to live with covid and everything else is back to normal.
GP surgery review: lion-health
Title: Let down by Lion Health
Rating: 1 out of 5
Visited: May 2022
I have been a patient here for many years and have always been extremely happy with the care and support provided.  I suffer with multiple conditions and need to be checked when I pick up infections, which in the past was not a problem.  However this year has been appalling and I have not been able to get appointments at all and was let down time after time, resulting in me wasting previous ambulance spots as 111 would send an ambulance when I called.  I have since changed GP and what a difference.  My blood tests are actually checked and reported back to me and I was seen quickly when I rang with a serious lung infection.  I think the problem is that they have too many patients and not enough appointments available and the poor reception staff get stuck with the frustrated patients (they are only doing what they are instructed to do- the buck stops higher up).  I am so please I moved and do not regret it at all - no more anxiety to get seen when I go downhill !!  Shame on you Lion Health .
GP surgery review: lion-health
Title: Wonderful care from Lion Health
Rating: 5 out of 5
Visited: May 2022
The GP I saw was so nice. I wish I could thank her in person. I. Got very upset during my appt and she showed genuine compassion. The medication she prescribed has worked wonders when I felt so low and tearful. I cannot thank her enough. We are so lucky to have this practice and care.
GP surgery review: lion-health
Title: Impossible to get through on the phone
Rating: 1 out of 5
Visited: April 2022
Lion Health has always been notoriously difficult to contact by telephone. For years they have taken on additional patience and not expanded the capacity for Appointments.

Prior to the pandemic, there were some appointments available online, which was better than nothing when unable to contact them by phone.

After continuously trying to telephone at 8 am each morning last month (at worst I think I was 160th in the queue) I went in person on 1st of April. The receptionist was lovely. She  took my medication query and said I could expect to hear something back Mon/Tuesday the  following week but I heard nothing back.

 Unfortunately I then got Covid so did not want to attend in person and again it was impossible to get through on the telephone.

In desperation, I tried an email address this morning (after being cut off three times after starting to try at 7:59AM) only to be rudely told that I should phone back at 8 am tomorrow morning.

 The next available online appointment is the 9th of May. This is urgent. The practice do not seem  in the slightest bit concerned. I find it very difficult to ask for help so felt extremely foolish pouring my heart out on an email to somebody who just told me to phone again tomorrow at 8AM.

Once you can get through to a clinician than the actual medical service is excellent. It’s just impossible to get through. I really don’t know what else to do, it feels like there are no other options. I do not know how  they are getting away with this. It is all you see in local groups that other people are having the same problems.

I do want to change to another GP practice but right now I just need someone to help me with my current medical problems.
GP surgery review: lion-health
Title: No Appointments
Rating: 2 out of 5
Visited: April 2022
After calling for nearly a week, and on hold for over an hour each time I am being told the same thing, 'No Appointments ' and I should try again tomorrow. I Don't know what to do.