janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-billericay-medical-practice
Title: poor service
Rating: 1 out of 5
Visited: December 2022
Been Trying  to make an appointment for near on  4 wks ...Really  poor service told to ring 8am they never answer the phone and your no  bla bla in the que then either get cut off after 40 mins or so. when they finally  answer phone back to  square one  ring at 8am in the morning. well i would say as you only appear to have 2  receptionist and your telling half off billericay to call at 8am  pretty sure only 2 people gonna get answered at 8am .Thats only if they finished eating breakfast or chatting behind the counter. They also leave you standing at the window chatting amonst themselves then they mite really put themselves out and slide the window across really rude really gone down hill  terrible service
GP surgery review: the-billericay-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: November 2022
The GPs at Billericay Medical Practice have in my opinion always been amazing.  I was seen today face to face by one of the GPs who was so helpful. I also wanted to mention that during the middle of the pandemic when there were very few face to face appointments, I telephoned about a mole I was worried about.  I was asked to send in a photo which I did.  Straight away this was identified as needing further investigation and I was very quickly referred.  I then went on and had the treatment needed. It does often take a long time to get through on the phone lines, but I definitely think it's worth the wait.
GP surgery review: the-billericay-medical-practice
Title: Travel Immunisation Service
Rating: 1 out of 5
Visited: February 2022
Your website says that you’re not offering this service ‘due to Covid’ but is this service likely to ever be resumed? Does this also apply to pre-school boosters, MMR,  tetanus etc? 

Furthermore, patients need clearer signposting from your surgery to find our what immunisation protection we already have (need to be given the records) and where we should go for them. 
Some vaccinations required for travel are free on the NHS. Making it hard to patients to get these vaccinations and to pay for those that should be free, could lead to people not getting the protection and falling ill as a consequence.
GP surgery review: the-billericay-medical-practice
Title: Let Down
Rating: 3 out of 5
Visited: February 2022
I managed to see a Dr. on the 2nd February after experiencing excruciating lower back pain, the Dr. thought it could be sciatica so sent me to have a back X-ray in case of stress fractures and said she would refer me for a skeletal scan and physio. I was called by the Dr. to tell me the X-ray just showed arthritis but no stress fractures and said I should hear about physio in 41 days. The pain got much worse down my left leg and foot so was very difficult to walk, a further telephone call from a Dr. who prescribed Zapain, these only lasted 12 days a further Dr. prescribed some more Zapain and made me an appointment for a physiotherapist result I thought this was for the 24th June the Lady took all my details again and told me this was an assessment. When I told her I still hadn't heard about a skeletal scan or physio she looked at my notes and told me I hadn't been referred for anything 6 months wasted I had already spent over £200 on private physio. This lady said she would refer me for physio. It was suggested to me to phone the self referral, This I did and was told I would hear the next week for a telephone appointment for another assessment what a waste of time and money . After two weeks no call I phoned again and was given an appointment of the 13th September another 2 months this is totally unacceptable, I have been in depilating pain now for over 6 months and am now paying for more private physio. I feel thoroughly let down by the surgery and the nhs
GP surgery review: blandford-medical-centre
Title: Very hard to get a continuous prescription
Rating: 2 out of 5
Visited: September 2023
So hard to get a continuous prescription. You can now order via patches which seems great until you get the prescription refused as you need a review. I messaged again and was told to email. However by the time this all happens the monthly prescription has long run out and 2 weeks later I am still trying to get blood pressure meds. After 20 mins holding yesterday I was told that this was with the chemist - however actually it hasn't been signed yet so I need to return later - seems a very inefficient process.
GP surgery review: blandford-medical-centre
Title: My thanks to blandford
Rating: 5 out of 5
Visited: August 2023
I need to put my emotional record straight from my previous review. Please forgive me, as I was very emotional, and also what I said was unfair as you all do incredible work helping people like myself with mental issues to do with upsetting personal events in life, as well as helping me again with a misbehaving random swelling left leg, but with relieving tablet treatment, bless you all, it is slowly starting to feel itself again, so what with this wonderful support I am receiving from this wonderful practice both mentally and physically, I feel i am not alone in life anymore, I rate blandford infinitely high, and thank you all so much for your kindness and care, also thank you all so much for accepting me, and bless you all for helping and supporting me as it is an honour to be a patient of this excellent practice.
GP surgery review: blandford-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: July 2023
I have been with this surgery for a number of years and it has suffered like all others with getting appointments.  Now has a new system called Patchs which seems to work exceptionally well.  Most people will get a same day appointment, all arranged on the internet, so you don't have to hang on the phone for ages.  Much improved.
GP surgery review: blandford-medical-centre
Title: Poor show
Rating: 2 out of 5
Visited: July 2023
Telephone appointment with a doctor who mistook endocrinology for endoscopy and insisted that I had had an endoscopy.  I think I might have remembered if I had.  Couldn't understand what he was saying but before I had the opportunity to ask him to repeat it, he promptly hung up.
GP surgery review: blandford-medical-centre
Title: This is still a cracking practice
Rating: 5 out of 5
Visited: July 2023
As my previous review blandford is still a lovely practice, but what upset me this morning, as I am still going through the wringer to do with what has happened in my life and recently, so all I wanted to do was ask one of the kind receptionists about a support plan that was supposedly being setup by 2 provide district nurses, who were also going to contact blandford on the 17th of July, as they were the same 2 provide nurses who visited me in my home on Sunday 16th of July, discussing with me about this support plan, but when I called blandford this morning the 24th of July about this, the receptionist knew nothing about the support plan and also not quite as kind at the other ladies, as this has upset me greatly, I only wish to know what is going on, as my life has changed drastically and so has my mental health, I felt as if I was treated just like a number, in all my years in work as a skilled metal worker, then looking after my beloved mother, i have never been spoken to like it before, as this happened last week as well by a doctor who gave me short shrift, oh dear, so it seems that their isn't a plan after all, but what I can add is that I received a visit on the 20th of July by a mental health nurse and a colleague of his which I didn't know about, who were also talking to me about a support plan, but this was about a separate support plan. All this is confusing me a heck of a lot, but I still say that blandford is an excellent medical centre.
GP surgery review: blandford-medical-centre
Title: Cracking medical centre
Rating: 5 out of 5
Visited: June 2023
I joined blandford on Friday the 30th of June 2023 and just one week forward, friday the 7th of july 2023, the kindness and care the wonderful staff have given to me is very much appreciated, as I'm suffering from mental health issues resulting from the loss of loved ones and a couple of annoying physical issues from a heart attack, so I just wanted to say, a humongous thank you to all the staff at blandford and also for your patience and understanding with me as well, and not forgetting the efficiency and speed in getting me registered at your lovely medical centre, once again a massive thank you to you all.
GP surgery review: blandford-medical-centre
Title: Consistently great service from all staff
Rating: 5 out of 5
Visited: June 2023
My husband and I would like to thank all staff at Blandford for the consistently excellent and supportive service including reception staff, telephone staff, nurses and the in-house pharmacy. We've had a few urgent problems and difficulties and each and every time we have been helped, staff took time to listen and try to find a solutions and generally each interaction has been helpful and supportive and we don't take this for granted, so a big big thank you
GP surgery review: blandford-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: April 2023
Today I filled out the new Patches System  Blandford medical centre. 
I left a message about my problem and the Dr called me back a few hours later. The Dr was very understanding of my illness and situation. I would deffinatly recommend Blandford Medical Center. The Dr treated me with understanding an d mutual Respect
GP surgery review: blandford-medical-centre
Title: Appointments
Rating: 2 out of 5
Visited: March 2023
I have been trying  for 2weeks for an appointment.  Telephoning at 8 am and hear the message it's full. When I do query  it, I'm told its a busy surgery. Not happy.
GP surgery review: blandford-medical-centre
Title: Shocked by Doctors attitude
Rating: 0 out of 5
Visited: March 2023
After never being able to get an appointment when I phoned, I used the patchs app to report symptoms of ongoing autoimmune issues.  
Was called back a few hours later, where the Doctor I spoke to had no interest in the amount of pain I was currently in, and was asking personal questions about my sex life.  
Then I was told that I was probably menopausal, mentally ill, and the pain due to my autoimmune disease was all in my head.  
I couldn't believe what I had just heard, and was literally speechless.  
I spent the rest of the day in tears, traumatised after that experience, and will be transferring to another GP practice as soon as possible (if I can find another one that is actually taking on new patients in the area)
GP surgery review: blyth's-meadow-surgery
Title: Efficient practice
Rating: 5 out of 5
Visited: August 2023
I spoke to a helpful receptionist and was seen by an efficient nurse. I have always found this to be a well run surgury
GP surgery review: blyth's-meadow-surgery
Title: Dismissive GP
Rating: 2 out of 5
Visited: March 2023
I decided to get something checked out that I was worried about. This particular GP was cold and uncaring and made me feel like I was wasting her time. I felt terrible when I left. This is not the first time this has happened. I can see why patients put off seeing a GP when this is how you are treated. There are other GPs at this practice that are very good but you are told when booking you must see your allocated GP or you are challenged as to why you want to see someone else. This needs to be reviewed.
GP surgery review: blyth's-meadow-surgery
Title: Quick and efficient appointment process
Rating: 4 out of 5
Visited: October 2022
Submitted a request using the online system after lunch on a Friday and I had a reply within 2 hours telling me and apointment had been booked for an out of hours doctor the following day. Very efficient and makes it easier knowing I don’t have to wait on the phone and is more convenient. 
Also got straight through on the phone to book nasal flu for so and got an appointment within a few days . Would highly recconmend and have never had any issues.
GP surgery review: blyth's-meadow-surgery
Title: Rude reception staff
Rating: 1 out of 5
Visited: April 2022
I contacted the surgery to request an emergency prescription as i had travelled to a town over 4 hours away and accidentally left my medication at home - medication that is imperative that i take daily and do not miss a dose.  The first lady that i spoke to was actually very helpful.  She arranged to ask the doctor to prescribe me an emergency amount of my medication to be sent to a pharmacy that was in the town i was staying in.  She asked me to call back at the end of the day to confirm it had been done.  I did call back at the end of the day and was met with an incredibly rude, incompetent and obstructive woman who told me, and i quote, that i would need to collect it from my nominated pharmacy, which is over 4 hours away by train.  When i queried this she was very nonchalent and came across like she really couldn't care less.  I do appreciate that there was nothing she could personally do to resolve the error, and that the error was not her fault, but I'm a firm believer in it's not what you say but how you say it and she was flat out rude.  There was no apology, no suggestion on how i could resolve the issue, just "well it's at your nominated pharmacy so you'll have to get it from there".  I will be making a formal complaint because at the very least this woman needs some training in customer care.
GP surgery review: blyth's-meadow-surgery
Title: Poor communication
Rating: 1 out of 5
Visited: February 2022
Call the surgery today to speak to a doctor as I needed my medication for a long standing condition, only need the medication when I get a flair up. All went well until I picked up the medication. The prescription was the wrong one, when I questioned the survey about it I was made to feel like I was not telling the truth by the reception staff. The meds they prescribed I have never take before in my life, and still was made to feel like I wasn’t telling the truth. The information they have on me was wrong, I got so upset by this I went back to the pharmacy and broke down in tears. And I’m constantly fed up of having appointments there and being treated like a second class citizen. The doctors there desperately need to work on their people skills as to the reception team.
GP surgery review: blyth's-meadow-surgery
Title: Accessibility of Drs
Rating: 1 out of 5
Visited: January 2022
I rang for some results, got told one was abnormal...Then told a Dr will ring me at an unspecified time in a week...That is not a service
GP surgery review: church-lane-surgery
Title: Bad Booking System
Rating: 2 out of 5
Visited: January 2024
How can I make an appointment when the new on line system opens at 8am and is closed at 8.10am because it has reached capacity? I need most of those 10 minutes to type my request so how do I ever stand a chance of getting an appointment? Try tomorrow because it may not be so busy?
Maybe it will be just as busy as today.
My typing will certainly not be any quicker, so what hope is there unless capacity is increased? In the past, patients  were up and queuing at the crack of dawn for an appointment ,with only the very earliest actually getting one.
Since turning to online booking, the same thing  is happening digitally, so how has that improved things? Oh yes,of course, it saves us queuing outside waiting to be told that there are no more appointments  available. Thanks for that!
GP surgery review: church-lane-surgery
Title: Happy New patient
Rating: 5 out of 5
Visited: September 2023
I am a new patient of Church Lane surgery, I had to move Surgery because my old Surgery just wasn’t giving me the care I needed, l have only seen a Doctor twice in 4 years, the receptionists were very rude and uncaring, I could never get an appointment. I’ve had 2 telephone appointments in 4 years, so something had to change as I’m getting older and problems with my health were getting neglected, so I popped into Church Lane surgery, I was observing how the receptionists were talking to the patients, I also saw there was a full waiting room! That was never the case at my old Surgery, if I would pop in there to try to get an appointment the waiting room was always completely empty every time, so I was very impressed to see they were seeing patients, I asked the receptionist if I could join the practice she said, of course you can, she was extremely pleasant and very very helpful, I have been with this surgery less than 10 days and already my medication has been sorted. I’ve had a face-to-face with a Doctor Who was extremely nice. I have an advance face-to-face booked for this month. A referral letter was written for the hospital all in one day. I left there with a full heart, l felt like I had been listened to cared for and respected, I am an extremely polite person and I expect the same back, I am pleased to say that l got that from Church Lane surgery, the only negative is the car park is rather small, A very big thank you to everyone at Church Lane surgery for making my visit so pleasant and taking good care of me and my health, Kind regards Kaz
GP surgery review: church-lane-surgery
Title: Upsetting
Rating: 4 out of 5
Visited: June 2023
Because of my mental and also physical issues to do with left foot and ankle random swelling troubles, plus random numbness in my left arm, my appointment was 14: 10, on the 21st of June, as I also had fallen over 3 times within 4 or 5 weeks, but this appointment did not go to well as the doctor who I spoke to did not mention anything about this, why ever not?, also I am not getting much support during the day, as I have not received a call from the nurse this week, who has been contacting me each week for several weeks, as it is now the support I desperately need because of my problems which are my unwanted mental health and annoying physical ones, which has left me in a desperate situation, also I have heard no more about a p.c.n nurse which I was told about as this was a communication from n.h.s 111 to my surgery. Now my last review was a glowing one, although I still regard this surgery as kind and lovely, but now I am feeling beyond depression, as i feel nobody cares about me which I hope that I'm wrong, but my deep depression is every day.
GP surgery review: church-lane-surgery
Title: Lovely surgery.
Rating: 5 out of 5
Visited: April 2023
Without this kind and caring support I am receiving from this wonderful surgery, yes, every professional at the surgery is kind and caring to me, as I'm going through a very distressing time. I just cannot thank these wonderful professionals enough who are giving me the lovely supportive weekly calls that are helping me greatly, thank you all so much, I do not feel alone, not anymore. Also the patient caring professional receptionists, when I explain my issues with them. Without this brilliant care and support, I would be lost. I wish to say, thank you all dearly for your understanding kindness and care. Thank you so much, this is so much appreciated.
GP surgery review: church-lane-surgery
Title: Stressful and unable to get help
Rating: 1 out of 5
Visited: April 2023
I have COPD and am currently suffering badly and desperately need steroids and antibiotics sat on the online booking appointment system and as soon as eight o’clock arrives there are no appointments! The last two appointments with the COPD nurse were cancelled and now I’m presently unable to work through not being able to get through for help, the whole process is stressful and depressing
GP surgery review: church-lane-surgery
Title: poor service
Rating: 1 out of 5
Visited: April 2023
very poor service.  never answer phone, never call back, and do nto listen to patients questions.  visiting doctor twice with chest infection and did not bother with examination!
GP surgery review: church-lane-surgery
Title: Uninterested GP
Rating: 3 out of 5
Visited: January 2023
I had an appointment regarding an ongoing issue and was booked in with a third different GP. I have no complaints whatsoever regarding the previous two GP's or the helpful, friendly receptionists and lovely nurses. However, the GP that I saw today couldn't have been any more uninterested in my issue. Thankfully it's nothing too serious. I have every sympathy for NHS staff, it's a very tough job. But it's no surprise that some people don't want to visit their GP if they feel that they don't care about the patients.
GP surgery review: church-lane-surgery
Title: This surgery should be closed down
Rating: 5 out of 5
Visited: January 2023
Wouldn't recommend at all avoid at all cost. Ignore you symptoms, rude, uncaring, unprofessional, management are the same, appointment process is ridiculous, long wait to get through on phone to get an appointment then be told no appointments or emergency appointments is a week later. Prescription process is a joke, they can't cater for people with long term health conditions nor care. 
Some GPS are absolutely awful rude, unprofessional and uncaring! 
Only nurses are fantastic at the surgery that's all rest is by far below standards from care to actually getting any help or appointments. 
Complaints well they always try and say they are not in the wrong! This is by far the worst surgery causes more destress then it's worth, receptionist unqualified and rude. How this surgery can remain open I don't know! Should be closed down fully!
GP surgery review: church-lane-surgery
Title: Help with Meds
Rating: 4 out of 5
Visited: November 2022
I would like to thank the receptionist who I spoke with today (15/11/22). Unfortunately I didn’t get her name but she couldn’t have been more helpful and pleasant. I had lost my WiFi over the weekend and couldn’t order my meds, she came to the rescue!
 Regards and thanks again.
GP surgery review: church-lane-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: September 2022
I can’t thank this surgery enough for helping me when I was really struggling with my health last week , the staff went out of their way to help and I am incredibly grateful .
GP surgery review: mount-chambers-medical-practice
Title: Disappointed
Rating: 3 out of 5
Visited: January 2024
I've been trying to get through on the phone for the last week to get an appointment for a Cortisone injection, only to be told that a lot of Staff and Dr's are off sick..then told to please book on the Patches app...go on that and it say's it's closed and unavailable...how do I get through then?????
GP surgery review: mount-chambers-medical-practice
Title: 5 day week
Rating: 1 out of 5
Visited: August 2023
Why is this practice not open at the weekend? It is nigh on impossible to get an appointment to see anyone unless you are unemployed, retired or work night shift. Even when you manage to get an appointment it sometimes so far off as to render it useless
GP surgery review: mount-chambers-medical-practice
Title: Disorganised
Rating: 2 out of 5
Visited: February 2023
Now point blank refusing to book advance appointments.  Instead appointments are given out each morning and people are required to ring first thing and hope for the best.