janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: cantilupe-surgery
Title: Patronising
Rating: 4 out of 5
Visited: June 2023
The Dr I spoke to today was very patronising telling me “there’s no magic pill for depression”, I felt fobbed off. A lack of real empathy outside of “oh, I’m really sorry it’s hard”. NHS is woefully underprepared for dealing with mental illness. Underfunded, understaffed and not well looked after by the incumbent government. Cantilupe surgery is a bastion of good service usually, especially in a time when Herefordmedical group is at the fore, but I felt let down by the Dr today, it felt very much like I was being told to get a grip. I appreciate that all medical staff are over stretched, but I do feel that is not an acceptable excuse for patronising language. This is not the first occasion I have been unhappy with the bedside manner of the Dr in question, sadly. Otherwise, I’m very glad that my surgery runs as it does. In that regard, top marks. This feedback is sent in good faith, to aid with improvement, not to criticise unduly.
GP surgery review: cantilupe-surgery
Title: Could do better
Rating: 3 out of 5
Visited: June 2023
I don’t usually write reviews, but I am getting increasingly frustrated at the mixed care I have received at this surgery. I don’t think it helped that when I first attended this surgery I was questioned as to why I had changed practice twice, with the assumption that I must be some difficult patient.  I changed surgeries because I was told I was out of the catchment for wargrave house.  I then changed to Hereford medical group  who were shockingly bad, and finally, to cantilupe.  Although I have seen some lovely GPS,  I have also seen some GPs/nurses who have shown no empathy or concern about the symptoms I am presenting.  I have felt unbelieved at times and unheard.  If I treated the people I support at work with the same lack of care and respect I would be sacked, and quite rightly so.  You might not have all the answers, but you can still listen and be kind.
GP surgery review: cantilupe-surgery
Title: Consistently good practice
Rating: 5 out of 5
Visited: May 2023
I visited my GP practice on a couple of occasions this year and saw a nurse for a routine smear test and a GP for some general health advice. On both occasions, I was treated with care, respect and kindness, and was followed up promptly, with the GP even calling me late in the evening (and doubtless making themself late home) to ensure that I was well. I felt listened to and cared for and onward referrals have been made without delay. The NHS is under a lot of pressure, but the staff at this practice have not let me down.
GP surgery review: cantilupe-surgery
Title: Annoyed
Rating: 4 out of 5
Visited: March 2023
Arrived Hampton Dene  with clearly marked apps card for 3.30pm appt (booked at Cantilupe 12 days earlier). Reception very courteous but told  appt not registered on screen.
Advised earliest next apps 4th April at Hampton Dene. Suggested ring at 8am but all booked up at 8.07.
After 50 years of excellent service by Cantilupe I am most alarmed by the current situation
GP surgery review: cantilupe-surgery
Title: Very happy
Rating: 5 out of 5
Visited: March 2023
I have never had a bad experience with this surgery from birth to present date.
If people aren't happy with this service try hereford medical group then they would have somthing to winge about, I know quit a few people that are in that
GP surgery review: cantilupe-surgery
Title: Poor practice
Rating: 3 out of 5
Visited: January 2023
I attended your GP Wednesday 04-01-23 at 3.10 pm with lump in armpit and severe pain in my armpit , neck and groin. When I sat down with the 
GP I told her that I had been for a mammogram for the lump last April and was informed it was a polyp and that the specialist couldn’t explain the pain.when I told this to the GP she said wasn’t on my notes from the hospital and made me feel like I was lying I just wanted to get out of there. She had no compassion and told me to use a cold compression and a warm one after .so left the doctors still in pain two days later and no answers.
GP surgery review: wargrave-house-surgery
Title: Terrible  reception service
Rating: 2 out of 5
Visited: September 2023
You wait in a phone queue and after a long time you may get to number 1 but that means nothing  because it never seems to be answered , I drove from from hill to Hereford on number 1 with no answer . A couple of years ago I had a chat with the practice manager he said things were going to be  automated now it’s worse than ever.
GP surgery review: wargrave-house-surgery
Title: Needs complete review and upgrade.
Rating: 1 out of 5
Visited: August 2023
I can only say that the experience I have had when trying to arrange a phone appointment beggars belief. I tried to call at 8.00am (as advised). I waited for 30mins only to be told there were no available slots. Additionally, the date I had been given to discuss blood test results (3 weeks after the test results had come in) was cancelled and postponed a furter month; no reason given. Surely, there must be a better way to respond to patients than this insensitive system.
I might also suggest that some of the staff receive training in how to respond to patient phone enquiries.. With some exceptions, the response is often abrupt and rude, with little sense of civility or respect.
GP surgery review: wargrave-house-surgery
Title: What a tragedy.
Rating: 1 out of 5
Visited: July 2023
This used to be one of the best practices in the City. Sadly it is now underperforming to say the least. To actually see a Doctor is impossible. When conversations are held with some of the reception team they state you will receive a call back. Does that occur, sometimes but I can quote 2 occasions in 3 days when It did not .It leaves patients worried and uncared for.
GP surgery review: wargrave-house-surgery
Title: Booking an appointment is a joke
Rating: 1 out of 5
Visited: May 2023
I very rarely need go to the doctors. . Have blood test results. Check online. want to discuss  results and medication. call surgery, told go on line to book. Go online, nothing available. Like ever!!! Call back the surgery. I am No 1 in the queue. waited 16 minutes to be told you cant book an appointment as the diary is full, I ask what, like  ever? Not until after May 25. Ok what's the next step. Told to call at 08.00 for a same day callback. This is bonkers, god knows how many people calling at the same time desperate to talk to a GP.  How can this be efficient with patients just wanting on the phone for hours to talk to a gp. God help the people that are really ill.
GP surgery review: wargrave-house-surgery
Title: Rude and upsetting
Rating: 1 out of 5
Visited: March 2023
After not receiving a ‘call back’ to book an appointment, I waited 24 minutes to be answered by a rude receptionist who told me I could not book an advance appointment.  How are people supposed to book an appointment if they are not able to sit and wait on the phone at 8am in the morning.  The level of service has significantly declined.
GP surgery review: wargrave-house-surgery
Title: Shabby
Rating: 3 out of 5
Visited: March 2023
I was shocked when I went to the surgery how shabby and unkemp it was. Light switches were dirty. Just not like it was years ago, then it was warm clean and welcoming. Some friendly staff but not all were. Needs a thorough good clean and tidy up.
GP surgery review: wargrave-house-surgery
Title: Impressive care
Rating: 5 out of 5
Visited: March 2022
Amazing experience - persistent cough and worsened asthma since covid in November 21. Raised with surgery January 22. Excellent input from asthma nurse, nurse practitioner and GP. Had X-ray three weeks ago which showed a possible concern, CT scan yesterday, GP rang today to say nothing serious- possible covid scar tissue. Impressed with speed of CT results too. GP could just have booked routine appointment but didn’t want me to worry longer than I needed to. Kind, responsive, person centred- I am so appreciative.

This echoes our experience over 30 years with this practice. Never been let down.
GP surgery review: wargrave-house-surgery
Title: Terrible service
Rating: 2 out of 5
Visited: February 2022
Called twice today and on both occasions I waited for just over 15 mins which isn't the issue, the issue in question is the line was cut off at exactly the same time on both occasions
Absolutely disgraceful service
GP surgery review: aylmer-lodge-cookley-partnership
Title: Great Service
Rating: 5 out of 5
Visited: December 2023
The surgery arranged for me to have a prescription renewed from the information that I gave them without me having to take up an appointment with doctor or nurse.  The surgery communicated with me what they had arranged, in the timeframe they had said.  What great service.
GP surgery review: aylmer-lodge-cookley-partnership
Title: Excellent, accessible and supportive surgery.
Rating: 5 out of 5
Visited: November 2023
I have been with Aylmer Lodge since I moved to England as a child. They have been excellent on every front. In recent months, I have faced into some extremely worrying health concerns, but this has been made better due to the unwavering support I have received during this time. The doctors are accessible, responsive, knowledgeable and supportive. I feel listened to, and that in itself is invaluable when facing serious health concerns. GPs often get a hard time, with being at the coalface of the NHS but I know how hard working they are and how they support their patients when it really matters. I cannot recommend this practice highly enough.
GP surgery review: aylmer-lodge-cookley-partnership
Title: I cannot fault the service I have received today
Rating: 5 out of 5
Visited: November 2023
Having been unwell for a number of weeks I was starting to feel distressed not something I usually suffer with but the kindness of the staff member i spoke to on the phone and later on reception I cannot fault, thank you both your genuine kindness was truly appreciated
GP surgery review: aylmer-lodge-cookley-partnership
Title: A Professional Practice
Rating: 5 out of 5
Visited: November 2023
Excellent help and brilliant quick service in assisting my wife and I during a week when we were not feeling great from a medical point of view. Many thanks to all concerned.
GP surgery review: aylmer-lodge-cookley-partnership
Title: Great practice but disappointed with online booking
Rating: 5 out of 5
Visited: November 2023
Went to book on NHS app only to find that you can no longer book a telephone consultation with a doctor of my choice.And there is only one doctor or nurse if you want to book a face to face appointment.Very disappointed as I find booking stressful.Not good for patients with mental health problems.
GP surgery review: aylmer-lodge-cookley-partnership
Title: abysmal service
Rating: 2 out of 5
Visited: September 2023
I had the misfortune to have an appointment on 8/9/23 at 10am.
At 10.15 a lady came and told me there was an "emergency" and I would have to wait to see the sister when I asked how long I was told  "dont know".I asked if it could half an hour="dont know"-could it be 2hours="dont know".No help at all no offer to try to fit me  in with someone else or rebook-just an air of total indifference      no interest at all in patient care just  get on with yourself-shocking. I really think it is not too much to expect better.
GP surgery review: aylmer-lodge-cookley-partnership
Title: Very good practice
Rating: 5 out of 5
Visited: April 2023
I have been a patient of this practice for 14 years and have always found it to be very efficient and caring. In addition I have always found it easy to get an appointment usually on the same day. For example i requested a routine appointment at 8 10 yesterday and was offered one at 11.40. I have recommended this practice to others and will continue to do so . Other plus points are good car parking and chemist either next door or in the surgery at the cookley site.
GP surgery review: aylmer-lodge-cookley-partnership
Title: Disappointed
Rating: 3 out of 5
Visited: January 2023
My doctors sent me for a chest xray at my local hospital which is just round the corner from the surgery. I tried to get into the car park of the hospital but it was packed. I parked up at my doctors. As I'm honest I went in to tell the receptionist that I parked there but, I was a patient of theirs, as i had an appointment at the hospital. I also needed the code for the barrier. She bluntly and rudely said you can't park here it's for patients. I said we'll my doctor at alymer lodge sent me for the chest xray and I was therefore a patient. She said, well you shouldn't of told me then and still can't park there. This lead me to feel upset and stressed. 

I have never has the cause to complain before as I love this surgery. However, I would suggest that if my own doctor has sent me for outpatient treatment at  hospital, then we should be allowed to park at the surgery. This will help make sure we attend outpatients and be considerate to us, their patients. Its a shame the receptionist has not attained people skills.
GP surgery review: aylmer-lodge-cookley-partnership
Title: Efficient, wonderful service
Rating: 5 out of 5
Visited: September 2022
I called and requested a call back, call handler was extremely friendly and helpful, thank you. Duty doctor called back later that day and was efficient and caring. Collected script from pharmacy later that afternoon. Thank you. Thus surgery is run very very well.
GP surgery review: aylmer-lodge-cookley-partnership
Title: Helpful reception
Rating: 5 out of 5
Visited: February 2022
Have tried not to go to the doctors with non urgent treatment during these difficult times. However I needed to sort out some issues. 
Able to get a doctors face  to face appointment. 
Sorted an appointment with the nurse for treatment the next day. Doctor diagnosed another problem and gave appropriate medication.
Helped with an appointment for health screening which is next week.
GP surgery review: northumberland-house-surgery
Title: Excellent experience
Rating: 5 out of 5
Visited: October 2023
Honestly can't praise the care & attention of all staff with some doctors & nurse going above & beyond to ease & help
GP surgery review: northumberland-house-surgery
Title: A joke
Rating: 1 out of 5
Visited: May 2023
Waited nearly 1 1/2 hours to get through on phone got to position 1 only to be cut off, not the first time either.  Absolutely appalling phone system
GP surgery review: northumberland-house-surgery
Title: Bad phone service but great GP
Rating: 3 out of 5
Visited: February 2023
My son was recently very poorly in hospital and I felt he needed a follow up with the GP as I still had concerns. I was unable to even get through to the phone service or even get put in a queue which was quite distressing. I’m hoping this is a technical issue but I’m sure this can’t be right? I hope this gets changed back to the callback/queueing service soon! I finally managed to get an appointment through the 111 service. I wanted to thank the GP I saw for not only being so wonderful with my son but also recognising that I was also struggling due to the stress of the past few weeks and asked me if I was ok. He was very caring and reassured me that my son was on the right track. It’s this kind of empathy that makes a good clinician and I was very grateful for that. The GP I saw is a credit to the practice!
GP surgery review: northumberland-house-surgery
Title: Not even able to get through to appointments line
Rating: 1 out of 5
Visited: February 2023
You currently have a phone system that cuts your patients off when they need an appointment. It simply says something along the lines of ‘your transfer to the appointments line has been unsuccessful’ 

How is this acceptable? I understand the system is under great demand at the moment but offering absolutely no service is surely a breach of contract? I am hopeful that it is simply technical problem, it need resolving urgently  as it’s putting patients health at risk
GP surgery review: stanmore-house-surgery
Title: Absolutely amazing surgery
Rating: 5 out of 5
Visited: January 2024
I’ve just moved from Yorkshire. This surgery is amazing. They are like night and day compared to the healthcare I’ve received from my last surgery.
They listen, care, are on the ball and truly care about their patients. All of the staff are a credit to the NHS. 
Would highly recommend.
Rebecca France
GP surgery review: stanmore-house-surgery
Title: Embodies everything that is wrong with the NHS
Rating: 1 out of 5
Visited: October 2023
This used to be a great practice, then after Covid , things slowly started getting worse with the online appointment system being removed in favour of a backwards mad scramble for an appointment at 8am

Unfortunately today I was sent a letter explaining that me and my partner now live outside the boundries and will have to find a new GP. As the NHS website suggested I am in the catchment area and I only live 1.4 miles away I phoned the surgery to be treated with 0 compassion as there is a new housing estate and the surgery have changed the boundries "as is their right"

This means that people who live less than 2 miles from the surgery and have been attending for years are removed with just 30 days notice, something that is very difficult for my partner as she is a nervous with new people and particularly medical staff.
GP surgery review: stanmore-house-surgery
Title: Back to normal?
Rating: 2 out of 5
Visited: July 2023
Getting an appointment at 8am has several times been almost impossible. When is the surgery opening up to its advertised appointment procedures such as online appointments, appointments booked beyond 8.30am or appointments at the surgery in person. Is covid still the factor in difficulty in accessing GP services?
GP surgery review: stanmore-house-surgery
Title: the most stupid and pathetic GP
Rating: 2 out of 5
Visited: June 2023
Today I went to wi personally to make an appointment because we don't speak English, we were not offered an interpreter, they didn't want to make an appointment for us either, they said to call even though I told them that we don't use it because we don't speak the language  English.  My husband was referred by the hospital to the GP yesterday, he didn't even consider him.
GP surgery review: stanmore-house-surgery
Title: Poor service
Rating: 1 out of 5
Visited: March 2023
I have trying to get an appointment for a month now for a serious knee issue the phone is permanently engaged which is very poor and the the online system does not function anymore
GP surgery review: stanmore-house-surgery
Title: Thank you
Rating: 5 out of 5
Visited: August 2022
Really appreciated the prompt appointment, and urgent referral to Worcs AEC.  Dr.’s intuition proved correct!
GP surgery review: stanmore-house-surgery
Title: Amazing practice, Caring staff
Rating: 5 out of 5
Visited: July 2022
I'm always amazed at how easy it is to see a doctor here, and how they seem so caring and compassionate. They will always go above and beyond and found this to be the best surgery we've ever been to
GP surgery review: stanmore-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
My partner and I have been patients at this practice for 4 years and I would like to say we have no complaints, from reception to clinical staff we have always been able to book appointments with ease and have not had any bad experiences of care etc,  we have recently had our first child and every dr we have seen has been supportive, understanding and shown great patience with anxious new parents! Keep up the good work you are all doing a fantastic job I hope that this practice can still remain as good as it is and not be overloaded with too many patients, with new build estates popping up throughout the local area.
GP surgery review: stanmore-house-surgery
Title: unsatisfactory
Rating: 1 out of 5
Visited: May 2022
This clinic leaves much to be desired, especially the staff at the reception, today I was to make an programming for contraceptives and the lady at the reception refused, saying to do it by telephone, although I told him I do not talk  English well, and I cannot telephone, they are obliged to provide an interpreter, but I never provide an interpreter, I ask you with your interpreter, whom you are obliged to pay for your own money, although you pay taxes and taxes, and May  New for NHS is paid in addition 1.25%.
GP surgery review: bewdley-medical-centre
Title: Amazing doctors
Rating: 5 out of 5
Visited: January 2024
Having moved to the area recently I have been blown away by the care and compassion Ive experienced from every member of staff, from reception through to the doctors. 
I can’t praise the staff enough. 
Thankyou
GP surgery review: bewdley-medical-centre
Title: Excellent service!
Rating: 5 out of 5
Visited: December 2023
Efficient handling of my concern and symptoms by caring professionals Despite the Christmas break I was dealt with speedily and effectively .Throughout the year this practice has provided timely and experienced care.
GP surgery review: bewdley-medical-centre
Title: Helpful & professional consultation
Rating: 5 out of 5
Visited: November 2023
My experience of the practice yesterday was beyond my expectations. I submitted a query online and within an hour or less I was offered an appointment within 30mins. 
The doctor took my issue seriously, explained carefully what she thought was happening and the course of treatment she was giving me. Straight after I went to the pharmacy and picked up my prescription. The day after I have an appointment with the TIA consultant.
GP surgery review: bewdley-medical-centre
Title: Wonderful care.
Rating: 5 out of 5
Visited: November 2023
Came in with a suspected medical emergency. Ambulance called and great care was taken to reassure me. Wonderful staff.
GP surgery review: bewdley-medical-centre
Title: NHS care
Rating: 2 out of 5
Visited: November 2023
My daughter has had a couple of appointments and each time has been offered a private option rather than NHS care. No referral made. Terrible service
GP surgery review: bewdley-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: September 2023
My urgent prescriptions have been ignored for a week. They had the email marked urgent and ignored it for days. I should not have to micro-manage a practice to receive my prescription.
GP surgery review: bewdley-medical-centre
Title: Excellent experience
Rating: 5 out of 5
Visited: September 2023
I had my flu jab at Bewdley Medical Centre on Saturday morning and was extremely impressed with the speed and organisation of this mass vaccination programme.
GP surgery review: bewdley-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Excellent service from the staff at Bewdley surgery. My husband had a worry with skin cancer concern. He was dealt with promptly and quickly  and referred to the dermatology department at Kidderminster who referred him to hospital. Thank you so much for everyone concerned.
GP surgery review: bewdley-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: June 2023
Phoned for appointment at 11.30, seen same day by 2 advanced nurse practitioners and problem dealt with efficiently. Thank you.
GP surgery review: bewdley-medical-centre
Title: Surgery has gone downhill
Rating: 2 out of 5
Visited: April 2023
The GP’s in this practice are professional and efficient but it’s so difficult to get an appointment with one of them. Instead you get seen by a Nurse Practitioner, which is fine if you have a minor illness but for a more worrying problem is absolutely hopeless.
GP surgery review: hagley-surgery
Title: Extremely fast response
Rating: 5 out of 5
Visited: December 2023
I sent an online request with a photo to explain my issue. Within only 4 minutes I had a text response from one of GP's confiming they had reviewed the request and photo and had sent a prescription request to the pharmacy. Incredibly fast and efficient service. Thank you