janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: phgh-doctors
Title: Lack of basic humanity
Rating: 1 out of 5
Visited: March 2022
I received a message to call regarding a blood test, I have wasted one and a half hours on the phone waiting for you to answer.
Totally unacceptable.
We are human beings, please treat us with basic human respect.
Thank you
GP surgery review: temple-fortune-medical-group
Title: Staff always trying to help
Rating: 4 out of 5
Visited: August 2022
Been a patient for a long time and although hard times for NHS , Temple Fortune been very helpful. Thank you.
GP surgery review: temple-fortune-medical-group
Title: Badly programmed telephone system
Rating: 1 out of 5
Visited: May 2022
We tried to telephone the Temple Fortune GP practice today.  It took an hour to reach 'first in the queue'.  After that we waited another 45 minutes.  It seemed that we would be stuck there for ever but it is hard to put the phone down  when you are being assured that you are first in the queue.  When we tried telephoning from another phone we learned that the practice was closed for training and we should phone back tomorrow.
GP surgery review: temple-fortune-medical-group
Title: Horribly unprofessional service
Rating: 1 out of 5
Visited: April 2022
Do not register with this GP.

The reception staff are incredibly rude and aggressive when just calling to make a simple appointment. You are given the impression you're majorly inconveniencing them by even calling or worse, invalidating any medical concerns as "not important". They've left me in tears due to their attitude in previous conversations on multiple occasions.

Similarly, Doctors have no patience and want to end an appointment as soon as possible, leaving you scared to bring up any relevant medical concerns.

As stated by others, only paid services (letters, tests) are completed in a reasonable timeframe. The NHS being stretched due to the pandemic is not the issue here, it is poor management and unprofessional service. 

Patients shouldn't be scared of asking their GP for help, please register elsewhere!
GP surgery review: temple-fortune-medical-group
Title: No response from phone call
Rating: 1 out of 5
Visited: February 2022
Unresponsive to telephone calls; they refer you to chemists, hospitals, or elsewhere. Might as well use NHS Google.
Apart from the Covid jabs, not been seen in person since January 2019. Never met my doctor. They must spend more time responding to bad reviews than attending to patients needs. Many people say the same but are afraid to complain.
GP surgery review: temple-fortune-medical-group
Title: Kind & Supportive Receptionist staff
Rating: 5 out of 5
Visited: January 2022
Exceptional Customer Services received from the Receptionist Staff. 

Friendly, helpful, professional & Kind.

Thank you
GP surgery review: the-practice-at-188
Title: Clinical Pharmacist
Rating: 5 out of 5
Visited: December 2022
Well done to the Clinical Pharmacist.
She called me and explained everything to me regarding changes of my Diabetic medicine , She an asset to the surgery , I've been in 188 for 12 years more , she's the best Pharmacy I spoke ever, she has time for each patient, Thank you very much.
GP surgery review: the-practice-at-188
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
I’ve been a patient here for over 20 years and  have had really good care. The GPs, nurses, reception team and admin staff are kind, efficient and helpful. Reception staff, despite being under pressure at the front desk, are especially friendly and caring. Thank you so much.
GP surgery review: the-practice-at-188
Title: Very good
Rating: 5 out of 5
Visited: May 2022
I saw a lovely GP who really listened, was very helpful and put my mind at rest. It makes the difference between me not coping, and feeling I can cope.
GP surgery review: the-practice-at-188
Title: THE WORST PRACTICE IN UK
Rating: 1 out of 5
Visited: April 2022
I called to The Practice @188 yesterday evening because the actual medication it wasn´t good enough as I get anxiety with tachycardia and chest pain during the day . A lady told me about getting an appointment by phone in the evening. The doctor called me about 20:30h. He said I need an presential appointment with the doctor, he gave me 2 options: to get today evening an appointment at 20.00h to Wenthworth Medical Practice or call to The Practice @188 Tel. 02034746498 today morning for getting an appointment the same day . I called to The Practice @188 today at 8:19h, a lady took my call about 8:30h. I told her I needed an appointment with a doctor today as the doctor told me yesterday evening. She told me there wasn´t any appointment available today morning. I asked her in the afternoon or evening, she told me there were full all appointments today. I asked her about getting an appointment tomorrow Thursday, she told me it won´t be possible for Easter. That´s unbelievable when it won´t be a bank holiday tomorrow. She told me to go to the hospital as an emergency or called this evening for getting a phone appointment with the doctor again. Obviously, The Practice @188 doesn´t want to give me any appointment with the GP because they use the same premises for private appointments now too
GP surgery review: the-practice-at-188
Title: Needs a lot of improvement in patient care
Rating: 3 out of 5
Visited: February 2022
There have been some very good doctors who have worked in this practice over the years, however, very sadly, and curiously, they all eventually leave, and what is left are locums, and maybe one permanent doctor, all of whom are not at all interested. They all seem hysterical and huffy and only really want to give you about 3 minutes when actually you are entitled to 10mins. I have been shut down on the phone, and had the door opened by the GP of the room I was sitting in, mid conversation. Both of which is really rude. So you end up having to make four or five appointments instead of maybe two, which is nonsensical, especially when health issues are linked.
I happened to mention on the phone to one particular GP recently how much I was/am struggling and that I had had to leave my job  (due to my mental health and severe fatigue) and I was told "we can only help you with medical matters", which was a startling response especially when my health issues are directly impacting on my life, and shows a complete lack of interest or foresight.  Interestingly however, when I was made an appointment with the pharmacist by reception, in an attempt to help me get some advice regarding my medication, she was very happy to talk to me about several things on the phone, and this was at her instigation.
Additionally, when you have tests done, you never hear about the results, and I am left having to discuss them with the reception staff, and I think the use of e-consult forms can be risky as in the case where I had to send a photo that I had to take myself, of a skin lesion I was concerned about in order for it to be assessed. 
Quite honestly the practice need to think seriously about the GP's they are hiring, why they all leave, and decide on what kind of help and support they wish their patients to receive.
GP surgery review: the-practice-at-188
Title: receptionist rude, aggressive and unhelpful
Rating: 1 out of 5
Visited: January 2022
I have been a patient for 20 years, the practice has gone from bad to worse.
The receptionists at this practice are rude, aggressive and offensive. 
In addition, there are always different doctors, and making an appointment with the practice doctor is just impossible. There is no email address to the practice and one cannot send emails to them. The only form of communication is by phone and it may take almost an hour for them to answer the call. When they answer the phone they are rude, aggressive, and unhelpful.
GP surgery review: islington-central-medical-centre
Title: Amazing nurses
Rating: 4 out of 5
Visited: October 2022
The practice nurses are absolute gems! So kind and patient, I've been going twice a week for the last few months and been so anxious - they've really helped me feel a lot better and are clearly fantastic at what they do seeing the progress of my healing. Thank you!
GP surgery review: islington-central-medical-centre
Title: Unprofesional rude receptionist
Rating: 1 out of 5
Visited: May 2022
Be prepared for frustration! I had to call Gp surgery ICMC multiple times today, I had been told someone will call you back and also hung up on, just to eventually be given an answer to simple query. A certain female staff was rude & impatient with me, as if i've got nothing better to do with my day than speak to her, she accused me of wasting their time when i asked her to check and confirm they had receipt of my document! How dare she trivialise my situation?! Of course i dont want to wait 28 days for them to turn around and say they dont have my documents. No one from reception that had I spoken with on the phone today informed me that it could take up to 28 days to process!
GP surgery review: islington-central-medical-centre
Title: Terrible service
Rating: 1 out of 5
Visited: March 2022
My experience with ICMC the last 4.5 years has been extremely dreadful. Most recently I've been struggling with depression and it's impossible to get proper care. There is no regular doctor that assesses my mood and reaction to the medication. I feel like their lab rat as they sound very amateur in treating mental health (among other conditions I sought help for in the past). Last time a doctor called me to review my medication completely out of the blue and was asking me if I believe I should go into a new medication, without explaining anything to me about it, and expecting me to be at a position of making an informed decision. Apart from the badly trained doctors, even worse is the reception staff. I have countless time felt belittled by the staff on the phone. My most recent experience two days ago, I called to ask why I haven't been contacted after I completed my eConsult 2 days ago and the receptionist on the phone was abrasive and sarcastic when I told her I don't remember when I completed it. Depression can cause memory problems and the staff need to get some compassion training. Really awful service
GP surgery review: islington-central-medical-centre
Title: Appalling service
Rating: 1 out of 5
Visited: January 2022
Despite desperately trying to book a smear test numerous times I was not able to see a medical professional. Each time I arrived at the practice on the day of my booking the receptionists claimed they couldn't locate it on their system, despite having booked at the practice itself with themselves. The last time, the receptionist simply refused to make another book stating that she "didn't have access" to her own system. I had to pay for a private test instead. Please avoid this practice if you can.
GP surgery review: elizabeth-avenue-group-practice
Title: Same-day service
Rating: 5 out of 5
Visited: December 2022
I wish to commend the prompt attention paid to my communication earlier today via the eConsult Service in a case concerning a former patient of the Whittington Hospital Dermatology Department.
My sincere gratitude and warmest regards to the GP who handled the matter with such sensitivity.
GP surgery review: elizabeth-avenue-group-practice
Title: Once Good Practice
Rating: 2 out of 5
Visited: September 2022
The Practice has become dysfunctional. My optician sent the practice a letter on 22 Feb 22 asking for an appointment to be made for cataract surgery. Early in August I asked at the surgery for news, and was fobbed off. At the end of Sept I sent a letter, with a copy of my optician's letter, and, hey presto, I was instructed how to make an appointment at Moorfields. This is one example of the way the practice now functions
GP surgery review: elizabeth-avenue-group-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: August 2022
After reading some other reviews I’m quite shocked I have never had a problem with any staff members and have always had brilliant interactions with all of the drs or nurses I have seen or spoken too via phone I do find the e consult a bit long winded but in this day and age it’s necessary I always get a timely response and I would just like to point out if you are physically and mentally capable of filling out your own e consult leave the receptionists alone to do their actual jobs I have had to call due to issues with e consult question wise and have always received help so thanks to all who work there
GP surgery review: elizabeth-avenue-group-practice
Title: What is happened to this once great practice
Rating: 1 out of 5
Visited: August 2022
What is happened to this once great practice I have been a patient here for over 35 years and have always praised and recommended this GP Surgery I feel I am no longer able to do so I have been made to feel it’s an inconvenience to be ill my mental health has suffered considerably over the last few weeks trying to make appointments for minor things having dressings changed blood tests I am 69 years of age have no family and very little support  I find it very difficult asking for help I have always found the doctors and nurses when you do get to see them have been excellent however your reception services are not as they once were And I dread having to contact them for example I had a minor fall and waited to go to the hospital at the weekend to get it seen to previously I would’ve come to see the Nurse now battling to get appointment every time I need to get my dressing changed I know it’s been a difficult few years for the NHS as it has for everybody I had a cancer diagnosis last year and was treated at Barts I could not wish for a better treatment and all the staff treated me in a kind considerate way and I had to deal with making lots of different appointments and it’s never made me feel as I feel now a weeping mess
GP surgery review: elizabeth-avenue-group-practice
Title: General practice
Rating: 5 out of 5
Visited: July 2022
An online enquiry produced an immediate response - a call from a doctor who answered my query, prescribed repeat medicines and was a great help.
GP surgery review: elizabeth-avenue-group-practice
Title: Terrible communication - frustrating and disorganised
Rating: 1 out of 5
Visited: July 2022
It is very hard to contact the practice, even harder to get an appointment. They frequently ignore e-consult forms or respond to you by text that you cannot reply to, or even cancel your appointment at short notice without offering another. 

I have sometimes had to submit multiple online forms for the same issue before I can get an appointment or phone call. 

Should you try to call the practice you should expect to be on hold for 15+ minutes, before being told to submit a form online!
GP surgery review: elizabeth-avenue-group-practice
Title: Great and compassionate care
Rating: 5 out of 5
Visited: July 2022
I have always been very happy with this  Gp practice but have felt especially lucky to receive such generous and compassionate care since my baby was born in early 21. I feel like I have probably met every GP there over the past year and every one has been very understanding. They have seen me/my baby for small or for more serious matters and I have felt nothing but cared for. Just when I am about to label myself as an overanxious mum, they assure me in my approach. They also often asked how I was, even if I was there for my child. I appreciate the e-consult form as I always got quick responses but I have also been able to get through over the phone when I had to. I received good support and advice though text or email, which I would have liked to reply to, simply to say thanks. 
I think this practice has really adjusted to the (not so post) covid-19 world, and have adapted to more flexible ways of working whilst ensuring patient and staff safety. I would like to simply say: thank you!
GP surgery review: elizabeth-avenue-group-practice
Title: only the receptionist is on duty 1
Rating: 1 out of 5
Visited: March 2022
My Ninety mother fell and cut her leg and arm on Thursday evening.  I got up and called the surgery at 8 am.  Talked to a Doctor who told me that the rapid response team would come to help.  Eight hours later the not so rapid response team hasn't arrive and even though it's 4:30 and the surgery is open till 6:30 there is no Doctor there!
GP surgery review: elizabeth-avenue-group-practice
Title: Efficient & personal service exceeds expectation
Rating: 5 out of 5
Visited: January 2022
Feel incredibly lucky to be registered with such a brilliant GP practice. On several matters in the past few months staff have been wonderful and I’ve been contacted in response to e consults in a timely and effective manner. Thank you for all you do - it is much appreciated!
GP surgery review: river-place-health-centre
Title: E consult experience
Rating: 5 out of 5
Visited: June 2023
Really easy to complete online, love the speed and can get what I need quickly without needing an appointment, or if a appointment is required they’ll fit it in for you
GP surgery review: river-place-health-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: April 2023
I have been a patient of the surgery for many years and find the practice staff and management friendly, efficient, responsive and helpful.  My named/usual GP is absolutely amazing. He is extremely busy, yet always makes time to listen and looks into the best possible approach, giving helpful advice on relevant services.  When he is not available, the other GPs, whether permanent or locum, have been excellent too. I have also seen first hand how patient participation is encouraged and management listens and acts on areas of improvement.
GP surgery review: river-place-health-centre
Title: Professional service
Rating: 5 out of 5
Visited: April 2023
Me and my mum have been registered at River Place for over 20 years. The service we receive is excellent and we both cant imagine going to another practice. Each and every doctor listens to our problems and we always leave feeling relaxed and heard.
GP surgery review: river-place-health-centre
Title: The best practice in the borough
Rating: 5 out of 5
Visited: April 2023
I have been using this practice since the day I was born, the doctors and nurses have always been so helpful and caring to me.
GP surgery review: river-place-health-centre
Title: Missing this GP practice now I’ve left London
Rating: 4 out of 5
Visited: February 2023
I was at this surgery for a number of years when I lived in Islington. I’ve found it responsive and the GPs take time to listen to you. Before the pandemic I could always get a same day appointment. It changed a bit after but I think most places did. I’ve just been to my new surgery and found the attitude of the doctors different… more rushed.
GP surgery review: river-place-health-centre
Title: An excellent doctor
Rating: 5 out of 5
Visited: January 2023
My usual doctor, who also attended my husband when terminally ill in 2008, was extremely caring and efficient when I needed some help myself this year. I valued her assiduous follow up and find her immensely capable and confidence-inspiring. She must be enormously busy but gives no indication of that when speaking to you. Wonderful work.
GP surgery review: river-place-health-centre
Title: Grateful Thanks
Rating: 5 out of 5
Visited: January 2023
There has been a lot of comment in the media about people not being able to get GP appointments. I just wanted to give my thanks and support for River Place Health Centre. I have had face to face and telephone appointments whenever I've needed them. The service has been great. Thank you!
GP surgery review: river-place-health-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: January 2023
I have found this practice to be highly efficient.  They are very sound on all aspects of medical advice, including follow up.    They are also good on lifestyle advice.

I would always recommend them.

David Hewitt
GP surgery review: river-place-health-centre
Title: Superb Practice
Rating: 5 out of 5
Visited: January 2023
I am in total Gratitude for the help I received and the absolutely superb understanding towards my rash and providing the right treatment so promptly. The concern and treatment I received was outstanding and the progress I have made due to my treatment has been amazing. An absolutely magnificent result. Thank You very much
GP surgery review: river-place-health-centre
Title: Excellent practise
Rating: 5 out of 5
Visited: November 2022
Very quick to get an answer when she needs them.drs very helpful and compassionate. Appointments  are not too long to wait.the practise is local to me and not too far to walk to it.if i need to see a female dr there is no problem .the practise is clean and very welcoming.referrals are made quickly by the gp .the gp rings me when im not well.
I am very happy to complete this form and would recommend this practise to other people.i am very happy with my gp .
GP surgery review: ampthill-practice
Title: Professional and positive
Rating: 4 out of 5
Visited: November 2022
I had a professional but friendly consultation with queries answered in detail which put my mind at rest going forward.
GP surgery review: ampthill-practice
Title: Excellent Pratice
Rating: 5 out of 5
Visited: October 2022
Ampthill is a brilliant practice located in Camden Town . Top practicioners and carers who love serve their community with excellence and care
GP surgery review: ampthill-practice
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
From the very start, my experience was amazing as I was welcomed very openly. The experience I received with my GP left me amazed due to their professionalism as well as their welcoming,caring  and supportive manner. Overall, it was a great experience.
GP surgery review: ampthill-practice
Title: Poor communication and systems
Rating: 2 out of 5
Visited: September 2022
Interestingly, the link for feedback for a 'good review' is active however not if you want to leave feedback regarding concerns.
Systems need reviewing if GP's are not available or appointment's cancelled. The next available appointment isn't acceptable particularly if patients are waiting for long periods between appointments and results. A basic review of the systems would address this quickly.
GP surgery review: ampthill-practice
Title: Poor Service
Rating: 1 out of 5
Visited: August 2022
I have contacted my doctors 3 times this year and three times they have forgotten to send my details on either for bloods, consultant or for prescription.
They also forget to call you after a week of waiting for a GP to call
GP surgery review: ampthill-practice
Title: Great Practic and perfect follow-up
Rating: 5 out of 5
Visited: June 2022
Thank you Ampthil Practice for my great GP. I had two appointments and had a noticeable progress in my problem. Also, I needed an urgent appointment and they set an appointment for me very quickly.
Also I’m happy with the timing of my appointments for follow-up.
GP surgery review: ampthill-practice
Title: Great doctor and good caring service
Rating: 5 out of 5
Visited: June 2022
I have 2 appointments with my GP. I found him to be very skilled, caring and thorough. He has robust communication skills and very attentive to my problems. I am extremely pleased he took the time to investigate thoroughly my condition. He displays great care and expertise. I like to thank him for all his input to me. Excellent doctor. We need more doctors like him in the NHS
GP surgery review: ampthill-practice
Title: Registration
Rating: 5 out of 5
Visited: May 2022
Excellent friendly service from the Practice manager, dealt with my registration problem with a smile and helpful knowledge. Friendly other staff assisting her.
GP surgery review: brunswick-medical-centre-uhpc
Title: Really good GP
Rating: 5 out of 5
Visited: December 2022
This is a very good surgery, they take patient care seriously. The doctors are really nice and compassionate. The reception staff are good too.
GP surgery review: brunswick-medical-centre-uhpc
Title: Amazing
Rating: 5 out of 5
Visited: December 2022
I’ve noticed although the surgery staff seems overworked, they still have always gone above and beyond for me. The doctors are very caring and the reception staff are so lovely.