janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-univ-of-nottingham-health-serv
Title: Caring and Efficient
Rating: 5 out of 5
Visited: September 2022
I had an asthma review and flu jab today, the nurse was so lovely and caring. I really appreciated that when taking my height and weight for the review, the nurse did not tell me my weight. She was probably aware that some girls my age may find this difficult, which I do. I didn’t want to ask her to not tell me my weight, so it was really thoughtful of her not to mention it to me anyway. It really made the overall experience so much easier for me, could not recommend more!
GP surgery review: the-univ-of-nottingham-health-serv
Title: Lovely doctor call but rude receptionist
Rating: 5 out of 5
Visited: March 2022
Had a lovely telephone appointment with a dr this morning but after the appointment, my mum said she had concerns about the medication prescribed to me as it can cause fits (I've had one before but am unmedicated). Mum told me to ring back to make sure dr knew this.  Upon explaining my query to the receptionist and asking her just to pass on the info, she just said "Don't you think the dr knows that?" Had to then insist information be passed on . Eventually receptionist said she understood and would pass on the info though. Maybe she was having an off day, but the way she spoke to me didn't make  me feel that great either.
GP surgery review: donnington-medical-practice
Title: Awful
Rating: 1 out of 5
Visited: November 2023
7 months with this practice and they still have not updated my records- I suffer with mental health issues and osteoarthritis but over 100 calls each day and can’t get an appointment- call in several times to get my records updated but fobbed off completely- they even have a condition on my records that I do not have so clearly someone else’s records on mine!! They are rude and totally not interested in helping. My mental health is suffering enormously as a result of their complacency and attitude- this is by far the worst surgery I have ever been too and will be changing as I need to see a doctor and you can’t get one here
GP surgery review: donnington-medical-practice
Title: Worse GP in Telford
Rating: 1 out of 5
Visited: July 2023
After many years here , service go far down as expected, unable to get appointment, if you will get doctors have like 10 minutes for you, and just one thing in one time can be sorted, 
They have mess in system about patients details, all goes more bad every month, time to leave and find much more reliable place. And about reception, ladies not all of course , but 70 % are rude, never help, very often when difficult question are they just drop phone down, and if you ring to get appointment, you have to describe even when you have mucus from genitals coz that is so important, you can't say, as you have just women problems and need to see gynecology nurse or practitioner.
GP surgery review: donnington-medical-practice
Title: good but bad
Rating: 3 out of 5
Visited: April 2023
I cannot fault the doctors at this practice. whenever I have needed help they have supplied it professionally and thoroughly.
Also my experience of the practice clerical team has also been good, if you are polite to them. they are helpful back.
The issue with this practice, the bad, is the  appointment booking system,  and the total lack of being able to get help or dn appointment when you need it. 8.30 every morning just does not work.
GP surgery review: donnington-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
I contacted the practice to book an appointment as I have been struggling with my mental health, stress and burnout. The receptionist was understanding and caring.  I was seen the same day by a Gp who took the time to listen and started me on treatment and referred me on to therapy. I cannot thank the Gp enough for all his support, and the services I was referred on to eg CBT and social prescriber. The Gp took the time to listen and made me feel like I was important and not wasting his time. This was such a difficult time for me as I am a health professional myself and I left it too long before I sought help. I have to say I am glad I did seek help and am so grateful for the support. The pressures the GPS are under is challenging and I believe they should be given credit where credit is due. I have been followed up and I am in a much better place than I was 6 weeks ago. This practice in my opinion is doing it’s best and I cannot fault it at all. Thank you for all you do..
GP surgery review: donnington-medical-practice
Title: Excellent Attention
Rating: 5 out of 5
Visited: January 2023
I saw the Doctor after a minor procedure at the Hospital.  The Doctor was very attentive to my needs and went to a lot of trouble in prescribing the right medication for the immediate future.
GP surgery review: donnington-medical-practice
Title: Good practice
Rating: 5 out of 5
Visited: January 2023
Great doctors nurses and staff, very patient and helpful 
It can be very frustrating trying to get an appointment though, I know this is no fault of the  staff just circumstance 
The phone system could do with improvement as it’s distressing when in pain or feeling really poorly (both of which I have been recently) to try repeatedly to get through  at 8.30am to then get a message that all queues are full and try again later, I think my record is 120 attempts to get in the queue and then all appointments have gone!
GP surgery review: donnington-medical-practice
Title: Speedy referral
Rating: 5 out of 5
Visited: January 2023
Feeling anxious over the last 6 months ,  Especially after covid restrictions i lost my confidence , especially  driving, I had a call from a doctor who fast tracked me to various organisation's 1 at Shrewsbury  and 1 at the practice via .phone or face to face , i chose the practice for counselling after the lady rang me and explained i wasn't suicidal or that bad, and after 2 sessions with The lady felt great , Well done to the practice for recognising how important Mental health is in the community . Finding phone appointments on Patient access while ordering my Prescriptions was ace , having had 3 phone calls over the last 6 months sorted any health issues with out coming to the surgery was great . Thank you .
GP surgery review: donnington-medical-practice
Title: Good Service
Rating: 5 out of 5
Visited: January 2023
I was in difficulty this morning and telephoned reception, the young lady was very helpful and made an appointment for me to see a member of staff who attended to me in a friendly and attentive manner.
GP surgery review: donnington-medical-practice
Title: Very poor service
Rating: 2 out of 5
Visited: January 2023
I was 10 mins early for my appointment, but was seen 25 minutes late! The reception could see me, but was too busy chatting to other staff, and people she knew. In the time I sat waiting no other patients went in or came out of the direction of the surgery I went to..... clearly something is wrong in the way this practice is managed.
On the positive, when I eventually saw the Doctor he was very helpful.
GP surgery review: donnington-medical-practice
Title: Appointments
Rating: 3 out of 5
Visited: January 2023
The doctors themselves have always been good with the care provided.

My caveats to that ate the lack of appointments... Last week I rang repeatedly until I finally got though only to find no appointments for nearly 2 weeks. I had to resort to waiting until the weekend and calling ShropDoc who made a referral and the GP called me next morning.

In short good care just need more opportunity to get it.
GP surgery review: linden-hall-surgery
Title: Great service
Rating: 5 out of 5
Visited: December 2023
I used the new system to request a GP call back and within an hour I had a message to say a Dr would see me that morning 
I checked in at the surgery and was seen within 10 minutes ,, have to say I was so impressed!
GP surgery review: linden-hall-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: November 2023
The new total triage system is fantastic. Within 20 mins of submitting my form, had a call asking me to attend the surgery an hour later. Saw lovely nurse practitioner who sorted me out. Within one and a half hours I’d placed my request and had been seen and given a prescription for a chest infection. You can’t get better service than that.
GP surgery review: linden-hall-surgery
Title: Great doctors and practice
Rating: 5 out of 5
Visited: November 2023
Went to chat to a female doctor about symptoms I had been having for 2 years. The doctor made it easy to chat through it all & I came out feeling informed and relieved. Don’t wait like I did, book online and get sorted out.  Lovely people.
GP surgery review: linden-hall-surgery
Title: Great service
Rating: 5 out of 5
Visited: October 2023
Requested an appointment via the new online form on the website. Had a call within minutes of submitting the request and offered an appointment in 15 minutes. Was seen promptly and reassured about the condition. Very impressed.
GP surgery review: linden-hall-surgery
Title: Fantastic practice!
Rating: 5 out of 5
Visited: September 2023
After having bad health for many years I have always had to spend frustrating hours of waiting and listening to the 'holding' tune on the phone! I can sing it off by heart now haha 
This new system has honestly changed my life!
I fill in the form and the last 3 times I have recieved a message within 10 minutes, either giving me a time for that day, for a telephone appointment,  or responding to a medical question I have. A lot of people on social media have been so negative, (probably before trying it!).
I've always loved our practice, a complete brilliant team - receptionists, doctors, nurses, paramedics, admin, pharmacist. We don't tell them enough how valued they are and to be honest I'm sure they are the best for many miles around. God bless you all and keep up the good work!
Oh and...didn't mention cleaners in the team!! Always spotless!
GP surgery review: linden-hall-surgery
Title: Very informative practice
Rating: 5 out of 5
Visited: August 2023
I rarely have to visit the GP luckily, however with the recent changes to the appointment system, the surgery have sent out informative text messages and even sent out a brilliant Autumn newsletter via text message too. They have explained the new system extremely well with instructions and a snapshot of the new online request form. They seem very accommodating offering people who cannot access information electronically to attend the surgery for a paper copy. What a brilliant way to keep patients informed. Very impressed.
GP surgery review: linden-hall-surgery
Title: Amazing changes
Rating: 5 out of 5
Visited: August 2023
I cannot fault the new system, it was worrying when I first learned about the changes coming but I really think this is the way all surgeries should go.
No waiting in long phone queues, a simple online form and you know you're query/request is being dealt with. I have always had a response within 2 days. Brilliant service x
GP surgery review: linden-hall-surgery
Title: Terrible receptionist
Rating: 1 out of 5
Visited: March 2023
Very unsympathetic and dismissive, over an hour on hold to receive a very rude response from the receptionist!
GP surgery review: linden-hall-surgery
Title: Outstanding Practice
Rating: 5 out of 5
Visited: December 2022
Luckily I hardly need to visit the GP, however I do have to visit with my children. The receptionists are sincerely polite and courteous, the passing GP nurses always have a smile and say hello and the GPs are amazing and we are all so lucky to have you all. Just wanted to thank you for being my surgery and hanging in there in these unprecedented times. Tell the moaners to go private if they don't like it!
GP surgery review: shawbirch-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: September 2023
I have been a patient of this practice for around two years. Since joining, I have received amazing care from all the doctors I have seen. They are friendly, courteous, knowledgeable and totally professional. They take time to listen to your concerns and act on them accordingly. Whenever I  telephone or visit the practice the reception staff are always very pleasant and extremely helpful. I cannot praise Shawbirch Medical Practice enough, they are a credit to the medical profession and the NHS
GP surgery review: shawbirch-medical-centre
Title: brillant practice
Rating: 5 out of 5
Visited: September 2023
I came to ask to make a appointment  about having a breast scan  because of a problem I had. They were brilliant at the desk. I saw a doctor same day got in at the hospital within two weeks they where brilliant also .The treated myself and Husband Have had this Year. From front of desk to the doctors we would have not got better anywhere.
GP surgery review: shawbirch-medical-centre
Title: Removed from the practice
Rating: 3 out of 5
Visited: January 2022
Following a house move 3 miles away, i received a letter telling me I was being removed from the practice 28 days from the date of the letter which was 31/12/2021 and for me to register elsewhere. I received the letter at 4pm on Friday 7/01/2022. As it was the weekend and the letter was already dated 31/12/21 i am unable to do anything about registering until Monday 10th thereby losing almost 2 weeks of the 28 days. I will now have to take time off work to appear at a new practice. I therefore requested an extra 14 days due to the letter taking 2 weeks to action by me. This was declined.
Despite my explanation of it not being my fault. I have been with the practice 30yrs. I am awaiting 3 surgerys and take several meds. Would 14 days leave have hurt
GP surgery review: wellington-road-surgery
Title: Amazing staff throughout
Rating: 5 out of 5
Visited: April 2023
By far the best practice I’ve been to. Everyone from the doctors, receptionist and dispensary team are so caring and cannot do enough to help
GP surgery review: wellington-road-surgery
Title: Great service
Rating: 5 out of 5
Visited: January 2023
Reception really polite and helpful, actioned my request via the Doctor and returned my call to confirm the following day. Couldn’t ask for a better service in this instance, thankyou.
GP surgery review: wellington-road-surgery
Title: Poor admin processes and follow up
Rating: 2 out of 5
Visited: April 2022
I dropped off an urgent referral letter to the surgery for my sons eye issue. It has now been two weeks and it is still sat in the in tray!! Despite me asking the staff on several occasions if they could get it actioned as my son is in considerabke discomfort. I am sure the NHS and the surgery must have a referrals process in place ??? i.e to action within 48 hrs?? If not why not, how has this been missed? It is unacceptable , the covid excuse for poor service is no longer acceptable.
GP surgery review: wellington-road-surgery
Title: Waiting over half an hour to talk to a receptionist
Rating: 1 out of 5
Visited: April 2022
Contacted the surgery yesterday, initially got a phone message to say call back later as there were too many calls in the queue. Tried later started at number 11 in the queue, took over half an hour to talk to the receptionist. Their website does not work properly. thee is no contact email address as an alternative means of contacting the surgery, and most of the hyper links are broken or just do not function. On the website they state that BT has said they cannot put in more phone lines, as an excuse for long call waiting times.
GP surgery review: cambrian-medical-practice
Title: Too Many negatives to write in 3,000 letters
Rating: 1 out of 5
Visited: April 2023
Cambrian medical centre is totally under staffed. Reception struggles to give to an appointment. You're told to ring in the morning for one. You can telephone the second they open. Yet still be held waiting for ages and ages. The carpark is unable to cope. I have had women shouting and swearing at me, because i wait for a disabled space. Doctors are feared to death of catching Covid. Whereas the rest of society have accepted it as a fact of life, and got on with life. Trying to get a Doctors appointment is like getting a winning Lotto ticket....Only plus i can give is the blood testing, i.e. sample taking. It uses a number system. Well the 1st 30 people. But i have braved the car park arrived early only to find it cancelled....I can and could go on and on....
GP surgery review: cambrian-medical-practice
Title: Sorry not in decided to work from home
Rating: 2 out of 5
Visited: May 2022
Had an appointment to see the pharmacist to day at 11.40 arrived when I went to book in the receptionist said he was coming in today but is working from home instead. Not happy wasting my time and money they should go to work not not waste my valuable time
GP surgery review: churchmere-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Lovely experience from this practice, thank you so much. The receptionist was so kind and patient and the nurse called back and saw my son the same day. Couldn’t be happier with the service.
GP surgery review: churchmere-medical-group
Title: Always there for me
Rating: 5 out of 5
Visited: January 2023
Despite all the pressures of the past few years I always find the reception staff, pharmacists and GP's pleasant and helpful. Today I felt very poorly and desperately needed to see a doctor. When I explained my circumstances every effort was made to help and support me. I entered the surgery feeling ill and anxious about my condition and I left feeling reassured and significantly better. My medication was available within 5 minutes which is amazing. Thank you.
GP surgery review: market-drayton-medical-practice
Title: waiting times are attrotous
Rating: 2 out of 5
Visited: December 2023
over the last few years when trying to get through to staff it always takes over 1/2 an hour this is no where near good enough.  it seems they dont have enough staff to cover and keep waiting times down.

getting appointments in a few days also seems impossible
GP surgery review: market-drayton-medical-practice
Title: Good experience
Rating: 3 out of 5
Visited: April 2023
It has always made the hairs on my neck bristle with annoyance when I hear people say “ the Doctor was very good. The Nurse was patient,understanding” I’d say “ that’s their job, that what the NHS is - the caring profession “
Well now I’m going to contradict myself, by praising a staff member?
Earlier this week I experienced the most thorough examination from a member of this practice. 
There was no 10/15 minutes appointment. Out the door. Another tick in the box. Next patient. Not with this individual. 
Maybe it had something to do with the vacated  room the person was working out of.
Highly motivated individual. Hopefully going to be at this practice for many years to come.
GP surgery review: market-drayton-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
I filled in the online form, outlining my medical problem. As it was not urgent I was not concerned that there was wait for the call from the GP. When the call came the GP was fantastic. She took time to listen to my concerns, was empathetic and willing to help. She arranged an 'advice and guidance' email to a specialist and, as soon as she had the results of that, called me back with a plan. My problems were not serious but she was aware of the impact they were having and pulled out all the stops to help. Thank you
GP surgery review: market-drayton-medical-practice
Title: Do you have a practice manger?
Rating: 1 out of 5
Visited: November 2022
The management of this Centre is very poor.
Staff need retraining .
It is not acceptable to keep an ill person on hold for 40 min just to be told ring back tomorrow. 
I am sure volunteers could be utilised to field some calls taking the pressure off staff.I am more than happy to volunteer, been a coordinator for 30 years
GP surgery review: market-drayton-medical-practice
Title: Needs many more staff
Rating: 1 out of 5
Visited: November 2022
Can't get through on the phone in under 40 minutes, can't see a doctor for weeks. More medical staff desperately needed (and a couple more telephonists) and still they are accepting new patients.
Very polite when you speak to them but try not to get ill any time soon.
GP surgery review: market-drayton-medical-practice
Title: Very efficient, helpful and friendly staff. Thank you
Rating: 5 out of 5
Visited: November 2022
I was unwell with a chest infection.  I rang at 8:30am, there was a short holding time but a clear announcement of my position in the queue.  
I spoke to a very pleasant receptionist who sounded sympathetic about my symptoms and was offered a call back from the doctor that morning.  I could hear that it sounded busy in the phone room but nonetheless she was very helpful and kind. 

The doctor rang about an hour later and again was pleasant, polite and friendly, unfortunately I don't remember their name. 

I received a prescription for antibiotics which was ready when I arrived to collect them. There was a queue with some elderly people in it and the reception team were very kind to an elderly man who was worried as his bus had made him late for his appointment.

I was impressed to be sorted out within a couple of hours of calling. I know how busy and pressured the health service is but I was very happy with the service received.  It makes me sad to see hard working staff on the receiving end of abuse when they are all trying their best in an underfunded system. 

My husband has had to use the e consult system and has found that works well, and we also had a similar positive experience when we took our son in with his chest when he was a baby.

Thankyou to everyone at Drayton Medical Practice.
GP surgery review: market-drayton-medical-practice
Title: Amazing staff
Rating: 4 out of 5
Visited: November 2022
I had a phone call with a doctor who then saw me that afternoon, he was very helpful in the next steps. I had a blood test a week after this, which I was very nervous about as I hadn’t ever had one before. The phlebotomist was amazing, she made the experience that much better and really put me at ease with it. Awaiting my hospital appointment which hopefully is a positive experience as well. Thank you Market Drayton Medical Practice!
GP surgery review: market-drayton-medical-practice
Title: Something gone amiss
Rating: 3 out of 5
Visited: October 2022
Called reception 24/10/22__08.30, answered 09.10, told no slots available please call back at 14.00, called back and finally answered at 14.37 ,explained situation (bad viral infection, ongoing getting worse coughing, breathlessness can't eat  etc) told to keep 'phone free and doctor would call back, waited by 'phone from 14.45 until 18.45 ,No call .Don't feel too happy at all, not going to bother, will self medicate as far as possible but still not good at all!
GP surgery review: market-drayton-medical-practice
Title: Excellent emergency service
Rating: 5 out of 5
Visited: October 2022
After making a call at 5:35pm we were asked to bring my grandson straight down to the surgery by 6pm arrived at 5:50, antibiotics prescribed and on the way to the chemist for 6:20pm, excellent service for an emergency last minute patient, lady on the phone and doctor were excellent, thank you all
GP surgery review: market-drayton-medical-practice
Title: Excellent help by receptionists
Rating: 5 out of 5
Visited: May 2022
I called the practice to seek help in obtaining a Covid Vaccination Passport. I got straight through with no wait in queue and was given advice and assistance by a very, very helpful Receptionist. In a time when most reviews are negative, I felt compelled to leave a positive one and to thank all the staff, particularly on this occasion the Receptionist, at the practice for their continued help and advice.