janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: fairfax-group-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: January 2022
I have been with this Practice since I was a young child, I moved to University and was then able to rejoin when I returned - many years ago. The Doctor's have helped me during extremely difficult personal times, supported me with numerous health needs, hospital referrals and general care, as a patient. This has always extended to family members who are patients at the practice. The GPs, practice manager and nurses have always been welcoming, extremely supportive, professional and considerate. During unprecedented times, the quality of service has maintained its usual standard - thank you.
GP surgery review: ashworth-street-surgery
Title: Can’t get an appointment
Rating: 1 out of 5
Visited: January 2023
Having to pay to go private because I cannot get an appointment at the surgery. This practice clearly only accommodates people out of work. If you call at 8am, you’re on hold for about an hour despite the surgery having a lot of admin / receptionists. I don’t have the time to do this and appointments aren’t available online. 
Total joke. I’ve been a patient for nearly 30 years and it’s gone downhill over the last few years probably because of change in management. 
Receptionists are rude and unprofessional, act like they’re doctors themselves. It’s really off putting when you call up. 
They have lots of training days but still don’t know how to answer a phone in a timely manner. 
Thank goodness I can afford to go private to be seen by a GP.
Resource needs to be put in to ensure it’s easier for patients to get an appointment. Start answering the phone, put more appointments online. Stop making it so difficult to see a GP.
GP surgery review: ashworth-street-surgery
Title: A big Thank you
Rating: 5 out of 5
Visited: January 2023
Rang this morning for advice about an elderly relative and was given an appt to see a GP the same day. Thank you so much and a big thankyou to the GP who was extremely pleasant and helpful.
GP surgery review: ashworth-street-surgery
Title: Clearly don’t want patients
Rating: 1 out of 5
Visited: December 2022
If you call for an appointment, you’re asked if it’s an emergency. No. If it was I would go to urgent care - GP surgeries are not for emergencies. Receptionists refuse to give an appointment unless you tell them what it is for. Why? I’m an adult and can decide for myself if I need to see my GP. I don’t expect to be interrogated by someone who has zero medical training. This is putting patients at risk. 
They also don’t offer face to face appointments despite me contacting our local mp who told them they must do better. Insisting someone has a telephone appt where they then have to attend the surgery for a face to face is a complete waste of everyone’s time and nhs resource. Not to mention means someone else misses out on an appt. 
Disgusting surgery. 
They close every first Thursday of every month for “training”. Seems highly unnecessary and doesn’t seem to be improving the service you receive. I’ve been a patient for many, many years and it’s a shame it’s gotten this bad.
GP surgery review: ashworth-street-surgery
Title: Excellent
Rating: 5 out of 5
Visited: August 2022
Always manage to get a quick 
appointment. You only need to tell
the receptionist what’s wrong and someone phones you, then if necessary you see a doctor
GP surgery review: ashworth-street-surgery
Title: Poor
Rating: 1 out of 5
Visited: August 2022
I needed an appointment and was told I would have to wait 3 weeks as there was no availability.  My appointment was not a routine one.  I was told the doctor would phone me between 12 and 6pm.  As I work full time I cannot sit by the phone for 6 hours as I need to do the work I am paid to do.  This is totally unacceptable to expect me to wait for 6 hours for a ten minute appointment.  The surgery needs to realise that some people do have jobs or other commitments and should be able to give a smaller timescale.  Would they let their staff sit around for 6 hours waiting on a personal phone call?  I doubt it.  I am left feeling so poorly and stressed with worry and having to wait for a call which I have had to take annual leave for.  Hospitals are pretty much back to normal after Covid so no reason for GP surgery to still be in March 2020 mode.
GP surgery review: ashworth-street-surgery
Title: Not a clue
Rating: 1 out of 5
Visited: June 2022
Due to the surgery being closed for the Platinum Jubilee my wife had to visit the urgent care centre at the Infirmary. She was given a sample bottle and told to hand it in to her doctors surgery as they don't deal with the results. Handed it in on Monday morning. Rang Tuesday and told they do not handle samples from other hospitals. No explanation, no sample and no results. Must be worst surgery in North West.
GP surgery review: ashworth-street-surgery
Title: Busy doctors practice but always make time for you
Rating: 4 out of 5
Visited: January 2022
I have been with Ashworth Street surgery for several years now, my experience has always been good.  There are more patients now than when I originally joined. They always make time for you and go out of there way to help you, it is not as easy to get appointment as it used to be but that is due to the current level of patients.  I think if you are in desperate need to see someone they will always try and accommodate you.  I have been seen a few times face to face by a GP in the last couple of years, if they feel it is appropriate.  The practice nurses are absolutely fantastic.
GP surgery review: edenfield-road-surgery
Title: Always a thorough service
Rating: 5 out of 5
Visited: August 2022
I made an appointment this morning via the online service and had a telephone consultation. I was then asked to go in the surgery for a face to face appointment. I was delighted with this service. The doctor was extremely thorough throughout the consultation. He was very reassuring throughout the examination and even added a personal touch by asking after my husband and children. He took time to talk through my symptoms and I left the surgery with a plan in place, and an uplifted mood. Fortunately I don’t have to have too many GP appointments but whenever I do, I’m always impressed at the great service offered by Edenfield Road Surgery. We’re living in a time when GP’s are under a huge amount of pressure so to receive the standard of care that I have is extremely impressive and I’m very grateful.
GP surgery review: edenfield-road-surgery
Title: Impressive referral service
Rating: 5 out of 5
Visited: January 2022
I recently had blood tests done at the surgery and was really impressed with the turn around of results and the follow up support I received. Within two days of giving blood I was called into the surgery for additional tests and the practice nurse was really supportive and reassuring in explaining the results and offering me advice. The doctor I saw was very thorough and knowledgeable and made me feel confident in her diagnosis. The reception staff are always really helpful and friendly. Thank you to everyone at the surgery - you're doing an amazing job in very challenging times.
GP surgery review: edenfield-road-surgery
Title: Excellent surgery
Rating: 5 out of 5
Visited: January 2022
All staff are approachable and professional. Very helpful. They are working in very difficult times, but still remain supportive. Always feel that they always listen to my concerns. Would certainly recommend to family and friends.
GP surgery review: edenfield-road-surgery
Title: Appointments
Rating: 1 out of 5
Visited: January 2022
Almost impossible to get any sort of appointment. Phone at 8 and 19th in queue. Can’t wait because I work. Try booking through patient access at 6.40am no appointments available. Looking to change surgery. Won’t let you pre book know idea why not. I DON’T miss appointments.
GP surgery review: mark-street-surgery
Title: Great service in an overstretched NHS
Rating: 5 out of 5
Visited: September 2022
My family and I have been registered at the practice for over 20years and generally have always had a great service. Although it is not always easy to get through to make an appointment especially during busy periods ie. early morning this is by no means the fault of the reception staff as suggested in other reviews.  I have always managed to get an appointment within an acceptable time frame and have always been seen “on the day” if the problem is urgent. I find it helpful that consultations can be done over the phone as it is not always necessary to have face to face appointments with a GP which is great for me and those who work long hours or out of town and can’t always get time out of work to attend the surgery.  The GP’s are knowledgable and take the time to listen to concerns and I have never felt rushed or unheard.  Well done mark street for working well within the confines of an overstretched NHS.
GP surgery review: mark-street-surgery
Title: 1st class practice
Rating: 5 out of 5
Visited: September 2022
Alway pleased with the service I receive when I go to surgery 
Everyone across the board is so helpful.
I would recommend mark st to anybody
GP surgery review: mark-street-surgery
Title: A wonderful practice
Rating: 5 out of 5
Visited: July 2022
My husband and myself are new patients to Mark Street and have been overwhelmed by the fantastic care we have received. All the staff from reception to clinicians have been extremely caring and outstandingly professional.  We were with our previous practices for 52 years and 32 years respectively, so changing due to a house move was a massive step.  Mark Street Surgery was recommended to us and we couldn't be happier. It's been a hugely positive experience for us and we want to thank all the staff for making us so welcome and treating us so well. They provide all the expertise of 21st century medicine alongside the "family doctor" ethos of days gone by, when the family doctors really knew about their patients' lives. Thank you, Mark Street Surgery! You're all brilliant!
GP surgery review: mark-street-surgery
Title: Disappointed
Rating: 1 out of 5
Visited: April 2022
Very dissatisfied. I just moved in to the area and my grandmother had always used Mark Street. So I thought I was going to be as pleased. I was wrong.  Rang last week about my file and told I was on system but no medication on system. So I rang my old gp who said they would send. Rang back and told I would have to fill in a form and drop off to get prescription. Did that no further information chased up today to be told my Blood Pressure tablets could not be given till GP sees me. Asked why when they took my request was this not passed on to me. Called in to surgery to be told I can get an appointment to see the GP. 26th April. So expect me to have no BP tablets till then.  Informed to ring 111 they will help. Shocked and very disappointed
GP surgery review: mark-street-surgery
Title: Unable to offer services
Rating: 1 out of 5
Visited: March 2022
Have been trying to get HRT sorted for over 6 months.
40 minutes plus to get through for an appointment only to be told constantly "the lists are not open yet" and "somebody will call you" - they never do.
Finally get an appointment which was cancelled due to Dr off sick.  Back to waiting for "lists to open".
1 doctor running the coil clinic which happens once every 6 weeks!
If you are able to see a doctor or a nurse, they are lovely and caring but the back office support they are relying on is ruining this once amazing practice. Very poor.
GP surgery review: mark-street-surgery
Title: Lack of Compassion
Rating: 1 out of 5
Visited: January 2022
The admin staff this surgery have always been rude and obstructive. This goes back many years and is seemingly just accepted at the norm however I’ve recently been astonished at their complete and utter lack of compassion.
Something needs to done about this
GP surgery review: mark-street-surgery
Title: Heartless receptionist
Rating: 1 out of 5
Visited: January 2022
On the whole my experience has always been really good ( apart from one awkward Scottish one years ago ) but to have my family member in tears every time her medication is due again is disgusting. Never thought after 36+ years I’d consider changing but this surgery has really lost it’s credibility. The odd few dr’s and nurse practitioners are not included in this review. 
Calm yourselves down receptionist cause you’re spoiling what was once one of the best practices in Rochdale.
GP surgery review: yorkshire-st-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: July 2022
Staff are very helpful and go out of their way to help. They provide excellent customer service and communication. Don't let other people put you off because of their bad experience. I recommend the staff for helping difficult patients.
GP surgery review: yorkshire-st-surgery
Title: Absolutely awful
Rating: 1 out of 5
Visited: May 2022
My daughter in law phoned for an appointment as she was having terrible stomach pain and was struggling to walk.  Was told by the reception police "theres nothing for 2/3 weeks".  Put her in my car and took her to Rochdale Infirmary where they diagnosed an infection that was so bad they kept her in overnight on a drip.  Used to be the best in the town, now would rank it as the worst.  Absolute disgrace
GP surgery review: yorkshire-st-surgery
Title: what has happened
Rating: 2 out of 5
Visited: April 2022
Been with this surgery for 40 years+. Before covid you could ring and get an appointment either on the day or the day after see the doctor. Now its a phone call from him 2 weeks later!!!! What ever has happened to this surgery. Such a well run place for many years. 
On 2 occasions needed to collect a prescription, said would be ready that day, not even been signed by doctor, another trip the next day both times, shocking waste of time and money.
GP surgery review: yorkshire-st-surgery
Title: Terrible behaviour by receptionist
Rating: 1 out of 5
Visited: January 2022
Had to give personal information regarding urine sample at reception whilst other patients were sat in reception in one of the other patients  said she did not need to hear she got up and walked into another room very inappropriate behaviour buy the receptionist
GP surgery review: shanti-medical-centre
Title: Real improvement
Rating: 4 out of 5
Visited: July 2023
This surgery has been through some ups and downs recently, with a big change in the doctors and other staff. My recent experience of the surgery has been largely positive. The reception staff in particupar have been amazing, which is quite rare to see in the last few years. 

They are hlepful, friendly, and acually want to help, and do not come accross like an obstacle in your way, which is something I have got quite used to in the past.
GP surgery review: shanti-medical-centre
Title: Poor practice
Rating: 1 out of 5
Visited: May 2023
I have been trying to call the GP to make appointment since Tuesday this week but till now I have not been allowed to see the GP. I had slipped down the stairs on Saturday morning but felt okay not until Sunday morning I started feeling pain in my waist. I felt it was just the regular pain I feel from the previous fall I had so I decided to wait till Tuesday when the GP will be open as Monday is bank holiday. Ever since the fall on Sunday, the waist pain continuously increased. I started calling the GP at 8:00am on Tuesday morning but the line remained permanently engaged. I continued trying to get an appointment but all to no avail. Not until Thursday, I decided to exceed the expiration of booking appointments time which was 8:30am. It finally went through at 8:45am on Thursday morning, and I was told "no appointment space remaining and I should go to A&E if I cannot wait till Tuesday next week or I call again the next day by 8:00am to see if I can book an appointment." I did call the next day from 8:00am till 8:45am when someone answered me and said "no space again and that I should call back on Wednesday the next week."

I am seriously unhappy and I have been with this GP since 2009 and this is the worse experience I have had from the GP. I don't know if the receptionists are the problem because the frustration from them too much.
GP surgery review: shanti-medical-centre
Title: appauling customer care
Rating: 1 out of 5
Visited: May 2023
called for an appointment for my daughter to be seen (not even 2 yet) was told no appointments and if i was that concerned go to A & E. No wonder the NHS is in crisis. Not the first time this has happened, service is a joke
GP surgery review: shanti-medical-centre
Title: Friendly Practice
Rating: 5 out of 5
Visited: May 2023
Visited the practice recently with my son for immunisations, reception staff were friendly and welcoming, didnt have to wait long for the appointment, lovely practice nurse. I dont normally write reviews but the receptionists seem to take a lot of unnecessary stick from patients but I think they do a wonderful job.
GP surgery review: shanti-medical-centre
Title: Poor service again
Rating: 1 out of 5
Visited: April 2023
Spoke to a Receptionist on 19/4 at 12:17. This person kept talking over me to a point where I had to inform her of what she was doing wrong. 

I couldn’t get an appointment that day which I understood but I was met with a false promise that if I rang at 8am I would be guaranteed an appointment, regardless if there was a queue and they were fully booked up. Clear tactic to just get me off the phone. 

That receptionist really needs some training in how to speak to people. 

I asked if the call was recorded, and she said yes. I asked for a gdpr request of this call to which I was told that the practice manager would call me. They have my email and phone number. I didn’t receive any contact. 

Clear failure in training and competency.
GP surgery review: shanti-medical-centre
Title: Very poor practice
Rating: 1 out of 5
Visited: March 2023
At the end of February, I went to the clinic for a blood test.  The nurse told me that I had to wait 7 days for the results.  I called on Monday to find out if my results were in yet.  The lady at the reception told me that the results are in but 3 results are still missing.  She told me that the results should be in 2-3 days.  I informed that I would like to receive a copy of the results.  The kind lady receptionist said that I can pick them up at the end of the week.  what I wanted to do today.  Imagine my surprise when I found out that the results are there but I will not receive a copy because the doctor wants to talk to me about them.  However, my results are not in the norm.  after which I was informed that I had an appointment booked on March 21.  No one even informed me that I had an appointment scheduled.  The ladies at the reception began to be very unpleasant when I asked how someone was planning a visit for me without even informing me and not to mention asking if I could at that time.  I'm not a very clingy person, but after today I decided that this was too much.  In the current age of technology, it is a joke for the clinic not to be able to contact the patient or send confirmations of scheduled visits electronically.  The lady, after informing her many times that I am going back to work on Monday and I can't use the phone, and yet I would like to find out what is wrong with my tests, gave me a note confirming my visit.  Even after my information that I would prefer to talk to the doctor face to face.  I told her that at the time when She planned my visit I would be in the hospital for a consultation, she said that after the visit I should call back and they come up with something.  I am really disgusted with the zero approach to the patient and the lack of any possibility to contact the clinic other than by phone.  Provided that the ladies working there answer the phone.  It's embarrassing that in this age of technology I can't see my own results.  and just send them via email.  the second thing why we do not receive any information that the results are already there.  after all, it only takes a moment to load the results online.  we don't live in a time to send pigeons or owls to collect results.
GP surgery review: shanti-medical-centre
Title: poor practice
Rating: 2 out of 5
Visited: February 2023
I spoke to the receptionist on 27/02/23 to make an appointment with the doctor which I was given. I requested for an email to be sent as a confirmation to which I was told " we don't have access to emails" so I said I am very surprised that a Medical centre doesn't have access to emails. 
The receptionist replied '' we do have access but we just don't send emails. 
I believe in this modern times if requested by the patient the Medical centre should be able to acknowledge the request which would allow the patient to present it to the employer as a proof of appointment.
GP surgery review: shanti-medical-centre
Title: Personal and caring service
Rating: 4 out of 5
Visited: February 2023
Thank you to practice nurse, always calming and approachable. Had to wait over a week for telephone appointment but was then offered face to face appointment same day and ECG in surgery within 48 hours. Thanks
GP surgery review: shanti-medical-centre
Title: Diabetic review
Rating: 3 out of 5
Visited: January 2023
Had my review today and wanted to comment and praise the nurse involved, very professional and courteous. Made me feel very comfortable and explained things very well helping to put me at ease. Overall a very positive experience after a couple of bad ones and just wanted to show my appreciation.
GP surgery review: shanti-medical-centre
Title: Great Practice Nurse
Rating: 4 out of 5
Visited: January 2023
My regular appointment with the long serving practice nurse was once again brilliant. Stress free and confident because she makes a point of remembering your medical history
GP surgery review: bodmin-road-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: March 2022
My family have had excellent care from the GPS at Bodmin Road. The media has gone on about lack of service since covid.Whilst I know this has been difficult times, this GP service has continued to offer appointments and service through out. They are all so lovely and supportive so thank you.
GP surgery review: firsway-health-centre
Title: Very good service
Rating: 5 out of 5
Visited: October 2022
Recently has a number of reasons to contact the surgery and also for flu and covid vaccines. Very good service indeed
GP surgery review: firsway-health-centre
Title: Flu and Covid Vaccines - amazing organisation
Rating: 5 out of 5
Visited: October 2022
Took my husband for his flu and covid vaccines which were given within 5 minutes of him walking in.  While I was waiting in the car park I got a text to invite me for the jabs. I went in and got my vaccines. All done for both of us within 15 mins. Great organisation on behalf of Firsway. Well done - couldn’t fault the team - extremely well organised.
GP surgery review: firsway-health-centre
Title: Flu/ Covid vaccination
Rating: 5 out of 5
Visited: October 2022
Excellent service quick and painless very friendly
Well organised hardly any need to wait. Advice given on the Covid vaccine being administered
GP surgery review: firsway-health-centre
Title: Sat 8th Oct Flu/COVID walk in clinic
Rating: 5 out of 5
Visited: October 2022
Out shopping on Sat when I received a text from FirswayHC. Called in on way home and  received both vaccines within minutes. Friendly and efficient. Thanks to all staff involved. Great idea.
GP surgery review: firsway-health-centre
Title: Great organisation
Rating: 5 out of 5
Visited: October 2022
Flu jab today. Extremely well organised, both car parking and in the surgery. In and out in 4 minutes.
GP surgery review: firsway-health-centre
Title: Great walk in vaccine morning
Rating: 5 out of 5
Visited: October 2022
Heard about over 50's flu and covid jabs being offered and went straight down to Firsway on Saturday morning. Very efficient operation , both my husband and I were in and out within 5 minutes having been given both jabs.