janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hightown-village-surgery
Title: Good Practice
Rating: 5 out of 5
Visited: June 2023
Like all GP Practices there is a lack of funding creating staffing issues. Blame the government or CCG but not the practice. They do their best in difficult circumstances. I personally have received excellent care.
GP surgery review: hightown-village-surgery
Title: Abysmal
Rating: 1 out of 5
Visited: January 2023
My elderly father had been calling without success over a period of 5 days… eventually went to the surgery at 8am to be told by the rude receptionist phone up at 8am… eventually after not being able to get an appointment my mother was admitted into hospital and placed on oxygen. This surgery is a disgrace when vulnerable people end up in hospital- this could have been prevented.
GP surgery review: kew-surgery
Title: Poor service
Rating: 1 out of 5
Visited: April 2022
I went to kew surgery for my son appointment .i was reached there 10 min prior to the appointment time..it was written there the appointments will be displayed on the screen i waited there for half an hour .there was no notification came on the screen regarding my sons appointment. Then i enquiries to the receptionist she told we have to check in when we came and they won't be able to see him today  so need to book another appointment. We visited the surgery previously but there was no check-in formalities,the name was displayed on the screen automatically. So its very disappointing that they change their rules and still kept a board the the appointment will be displayed on the screen.The receptionist was not helpful or either she was polite.
GP surgery review: norwood-surgery
Title: Unicorns do exist
Rating: 5 out of 5
Visited: October 2023
I say this tongue in cheek, but it doesn't matter when you ring or what you need. They always try and help and they understand you.  They go the extra mile as standard practise and I can't thank them enough for always being so friendly and caring when you are at your lowest and need help.  Everyone needs a Norwood Surgery in their town and listening to my colleagues at work they don't even get someone to pick up the phone to them let alone answer it or give you an appointment.
GP surgery review: norwood-surgery
Title: Great team
Rating: 5 out of 5
Visited: April 2023
As I am new resident in Southport,  I have found  the care team at Norwood extremely helpful and understanding, I spoke  to the doctor the phone about  getting blood tests that I would like and it was sorted out promptly,  extremely impressed  excellent team in support of the doctors.
GP surgery review: norwood-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: February 2022
I felt I should leave a review after reading some of the negative ones. I use this surgery personally and through work. I can honestly say they are the most proactive. We always get great support from the GPs and support staff. The GPs who visit are always friendly and we have a positive relationship with the surgery. From a personal point of view, I have always found everyone I have seen to be really helpful and friendly. I always feel comfortable visiting the surgery.
GP surgery review: st-marks-medical-centre-(tcg-medical)
Title: Odd
Rating: 4 out of 5
Visited: November 2023
Checked in for my appointment this morning. Sat waiting for a few minutes only to be told that the Practice Nurse had asked me to rearrange. No explanation, a very apologetic Receptionist and no appointment. Very odd
GP surgery review: st-marks-medical-centre-(tcg-medical)
Title: Appalling
Rating: 1 out of 5
Visited: October 2023
Trying to phone, goes to a menu to pick from, whatever you pick the waiting time is appalling, tried twice both times gave up after 25 mins then 28 mins, god help anyone in an emergency, whole set upneeds overhauling
GP surgery review: st-marks-medical-centre-(tcg-medical)
Title: Great practice , friendly staff
Rating: 5 out of 5
Visited: October 2023
The wait time in the waiting room as well as in the examining room was not long at all.  Pleasant staff and they took the time to listen and didn’t rush through things.  Overall great experience!  All the employees were professional and so very kind. Thank you!
GP surgery review: st-marks-medical-centre-(tcg-medical)
Title: Abysmal surgery
Rating: 1 out of 5
Visited: August 2023
Trying to get an appointment for an elderly woman is impossible, can't get through by phone because they're too busy and in the afternoon too late to get an appointment for that day and they refuse to make an appointment for anytime in the future, they don't seem upset at not being able to help an 82yo woman who is half blind and ridden with cancer... Disgusting surgery, worst in town!!!
GP surgery review: st-marks-medical-centre-(tcg-medical)
Title: Best GP Practice for miles
Rating: 5 out of 5
Visited: July 2023
Just joined from a local practice. The clinicians here are top notch and the best clinical team ever. Having being messed around for 2 years here is the only place where they listened to me, gave me all the time I needed to explain my problem and treated me with compassion. I am glad to report that my ailment is so much better. This is how the NHS should be!
GP surgery review: st-marks-medical-centre-(tcg-medical)
Title: Terrible surgery
Rating: 1 out of 5
Visited: June 2023
Some of the younger staff where helpful. But the older members had bad attitudes and offered no help or advice. Obviously need more training on how to talk to a patient. Impossible to get an appointment over phone or going in. Was basically told I needed luck to get an appointment. So now I am left in terrible pain with no attempt to help me. Ive tried for 3 weeks to get an appointment. Abysmal surgery
GP surgery review: st-marks-medical-centre-(tcg-medical)
Title: unorganised and poor service
Rating: 1 out of 5
Visited: May 2023
Although some of the medical staff are lovely, it is almost impossible to bet an appointment, reception staff can be very rude (although not all!), none of my health problems ever seem to get resolved, there's no continuity or consistency in care, information given by the practice is often unclear, and I don't feel it's a good GP surgery.
GP surgery review: st-marks-medical-centre-(tcg-medical)
Title: Wish I'd registered somewhere else
Rating: 1 out of 5
Visited: May 2023
After moving to the area, I registered here, but have received multiple issues since registering. I have tried to change GPs but no where in the area is taking new patients, who already have a GP (so check out reviews before picking a practice). I thought the care would be the same everywhere, but I've had difficulty getting my medications, getting reviews, and getting treatment for my health conditions. The E consults often don't get responded to (online requests), it's difficult to get hold of anyone on the phone, and I've even tried going into the practice. I often feel like I'm just going round in circles.
GP surgery review: st-marks-medical-centre-(tcg-medical)
Title: Register elsewhere
Rating: 1 out of 5
Visited: May 2023
My sister was struggling with her mental health and had been struggling to access help. She was admitted to hospital due to this and when she was discharged from hospital it was recommended she see her GP to review her medication and access ongoing support. She could not get an appt and reception staff were quite rude to her, and her meds were stopped. She's now with another surgery - her registration went through today and they've been so helpful already!
GP surgery review: st-marks-medical-centre-(tcg-medical)
Title: Go somewhere else
Rating: 1 out of 5
Visited: May 2023
I've had so many issues with this practice. For example: forms get lost, it'd difficult to get an appointment, nearly all appointments you get are over the phone, my medical records have incorrect information, referrals never get done, staff are rude, and online requests don't get responded to.
GP surgery review: the-family-surgery
Title: 8am scramble for appointments introduced
Rating: 5 out of 5
Visited: May 2023
Great practice, I always recommend to friends.  However I rang today to make a non urgent follow up appointment and I was told I would have to ring the next day at 8am.  So The Family Surgery is following all the other practices in the area with the 8am scramble for an appointment.  Thought it was better than that.
GP surgery review: the-family-surgery
Title: Very helpful
Rating: 5 out of 5
Visited: April 2023
This is not my surgery but went there for a minor procedure, staff very helpful and friendly. They fully explained what was going to happen during the procedure. Procedure was done at the timed booked and very efficiently
GP surgery review: the-family-surgery
Title: Comforting staff
Rating: 5 out of 5
Visited: April 2023
I went in for a simple procedure and was quite nervous about getting the local anaesthetic. The staff on hand were very helpful and provided ways to help me prepare. The actual procedure was smooth sailing and very professional.
GP surgery review: the-family-surgery
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
Always welcoming and always get back to you when they say they will, I am moving practices as my current is near useless!
GP surgery review: the-family-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Very friendly staff! Made me feel very relaxed and welcome and talk me through everything to make sure I understood what was happening.
GP surgery review: the-family-surgery
Title: Happy with service
Rating: 5 out of 5
Visited: January 2023
I was very satisfied with the service I received when I attended for a vasectomy. The Twix when I left was greatly appreciated.
GP surgery review: the-family-surgery
Title: Job done!
Rating: 5 out of 5
Visited: November 2022
Great experience from start to finish. Pre-op was detailed, helpful & reassuring. Op day was fully explained, swift and relatively comfortable. The Surgeons/Nurses were great with me. Really appreciate everything. Thank you.
GP surgery review: the-family-surgery
Title: Great practice. Professional people
Rating: 5 out of 5
Visited: September 2022
Really good experience. Practice was clean and modern. People (dr and nurse) were very professional.
GP surgery review: the-family-surgery
Title: Great communication
Rating: 5 out of 5
Visited: August 2022
I recently moved to the area and I feel lucky to have been accepted at this surgery. Lovely, friendly, professional staff and great communication. A very different experience to my last surgery.
GP surgery review: the-marshside-surgery
Title: Lovely service and genuine care
Rating: 5 out of 5
Visited: August 2023
I have seen the same GP over the last 3 weeks for 2 appointments-she was caring, professional and had excellent communication. 
I had a follow up phone call with another staff member who again was professional, friendly, helpful and genuinely caring.
The reception team were helpful, friendly and followed up with everything they said they would-thank you.
What a wonderful surgery-Thank you so much for all your help it is so appreciated.
GP surgery review: the-marshside-surgery
Title: Confused
Rating: 1 out of 5
Visited: May 2022
Just phoned this surgery to ask if they are taking on new patients as I do live in the area Southport and was told no as there only taking on new patients from outside the area like Manchester , whose going to travel from Manchester to Southport to see a doctor ? I think they just don't want to take on new patients .
GP surgery review: the-village-surgery-formby
Title: Formby and Freshfield fantastic patient service
Rating: 5 out of 5
Visited: May 2023
Thank you, Thank you, Thank you to each member of staff that i have had the pleasure to deal with over the last few days/weeks.
This was while trying to assist my mum who’s health has deteriorated quickly.
Each one of you, despite being under your own busy demands, has taken time to listen to me and understand my mums symptoms. During this stressful period you have provide calmness and empathy when needed. This has culminated in mums Dr giving precise instructions that will hopefully provide a route to recovery for my mum. Dr your staff have gone above and beyond any expectations.
Thank you.
GP surgery review: the-village-surgery-formby
Title: Fantastic service
Rating: 5 out of 5
Visited: January 2023
I would like to thank all the staff at Freshfield surgery for the fantastic care and treatment given to both my parents, particularly my mother. Thank you for listening and then giving the correct care that was needed. We as a family really appreciate the service.
GP surgery review: the-village-surgery-formby
Title: Prescriptions
Rating: 2 out of 5
Visited: October 2022
Put in my prescription 10.10.22
They state it takes 48 hours for the scrip t to be ready. Contacted the pharmacy on 15.10. Meds not ready. Why? Because the practice didnt send the script over till 15.10.
Asked a receptionist why this happened. Her reply " I dont know"
Asked if I could pick up future scripts in person,was told" no you cant?
GP surgery review: the-village-surgery-formby
Title: Appalling service
Rating: 1 out of 5
Visited: June 2022
Unable to get telephone or face to face appointment for elderly father with concerning symptoms. Impossible to get through on telephone. If you eventually do, all appointments are gone. Told that a telephone appointment has been made then later told no doctors available to phone. Suggested calling 111. Father ended up having to go to A&E. Unacceptable waste of A&E resources. The surgery is not providing the service it should under its duty of care and patients are being put at risk.
GP surgery review: the-village-surgery-formby
Title: Very good experiences of this practice
Rating: 5 out of 5
Visited: February 2022
I have always received a highly professional service from this practice. The reception staff are friendly and helpful and the GPs listen, explain and refer you appropriately. Getting through to the practice is fine and although appointment times are delayed that is the case everywhere currently. They always ask if you need to be seen urgently.  I think the team have been doing a great job under what has been very challenging circumstances and I want to say thank you.
GP surgery review: central-surgery
Title: Good practice
Rating: 4 out of 5
Visited: December 2023
I would  like to pass on my thanks for reacting to my request over not being able to get multivitamins which I have had for 4 yrs on prescription. I hope the pharmacist can sort for me with a alternative prescription to my designated pharmacy.
Merry Christmas regards Sandra Hurst
GP surgery review: central-surgery
Title: Only one part time doctor on Payroll
Rating: 1 out of 5
Visited: April 2023
The surgery has only one part time doctor on payroll at this practice. They are relying on part time locums to deal with patients. I understand that admin staff are leaving the practice as well, one at least who had been there many years. The admin staff are working as hard as they can but can't do much if there aren't any doctors in the practice. Test results aren't being looked at promptly, patients not being contacted to discuss results, waiting times to see anyone are horrendous, although they seem to do most contacts by telephone. I understand that this is because they haven't got any doctors but it means that patients in effect don't have a real service
GP surgery review: central-surgery
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
Thank you. We have been very satisfied with the treatment we have received over the last 2 years. We changed our doctors from billinge to yourselves 2 years ago and it was the best thing we ever did.
GP surgery review: central-surgery
Title: Really excellent practice for me
Rating: 5 out of 5
Visited: March 2023
I asked to see a GP about a number of separate but related issues and was offered a double appointment which due to being with an excellent trainee lasted 40 minutes.  GP carried out a thorough assessment of all my issues and we had a patient centred discussion of the options eg which medication I would prefer given advantages and disadvantages of each.  GP suggested I self-refer to practice physiotherapy service for joint issues which I did.  The appointment was a week later and for double session to allow time to discuss two joint issues in depth.  An extremely thorough assessment was carried out by the friendly, professional senior practitioner who came from a physiotherapy background.  She gave me a detailed explanation of her assessment, findings and treatment options.  Having a lengthy appointment was invaluable as I feel finally there is some understanding of the causes of my problems and what might be done to improve my mobility and ease my pain.  I will be referred to the Falls Clinic, also for two physiotherapy appointments.  I was also told about possible further options and when I was asked whether the causal explanations would be on my notes I was told they will so I do not need to remember anatomical details.  I am delighted with the way the surgery operates and feel very lucky to be with such a good service.
GP surgery review: central-surgery
Title: Medication
Rating: 2 out of 5
Visited: January 2023
Phoned 8 times today continually cut off. Eventually got through and enquired why my prescription had not been sent to pharmacy. Was told it was printed off so could not be sent over to pharmacy when asked why it was not sent as I have been ordering my scripts for years electronically no explanation given so for the privilege I now have another round trip of 8 miles to collect and take for processing not good enough. I have made a suggestion that there should be  line for prescriptions as having to get through on main line is impossible it would stop the frustrations for patients and surely more helpful for staff.
GP surgery review: hall-street-medical-centre
Title: Wonderful Surgery
Rating: 5 out of 5
Visited: February 2022
We took our daughter in today for an appointment, she was a bit scared but the doctor was wonderful, she was so kind, knowledgable and patient. The Doctor gave a lovely treat to our daughter including a whole page of her favourite type of stickers which we made a lovely picture with when we got home. 
We appreciate so much for you taking the time to make this such a good experience for our daughter - whilst also being so helpful in the appointment. We want our daughter to understand how our Doctors are there to help us and we are sure she won’t be sad when she next visits after how welcoming and kind you were. Thank you very much for your help today and a really positive experience for her. 
I highly recommend this surgery always.
GP surgery review: marshalls-cross-medical-centre
Title: Bad customer service
Rating: 1 out of 5
Visited: November 2023
I went into the practice this morning as i suffer from angina and have been waiting for a operation on my back as I have nerve damage and suffer quite a lot, the practice manager was so rude and didn't want to try and help in any way she offered me an appointment over the phone for the 8th dec, I find that along time to have chest pain, I will definitely be changing Dr's after this experience, the shameful thing is that when I have seen a Dr there in the past they where very good, shame you can't get past the practice manager, I hope she never suffers with chest pain, and as I'm on heart meditation I'm extremely stressed and anxious is it any wonder Dr surgeries are getting a bad reputation, but hey we all clapped for the NHS
GP surgery review: marshalls-cross-medical-centre
Title: Fantastic go surgery
Rating: 5 out of 5
Visited: September 2023
My previous go was absolutely useless scared to answer phone Incase get covid at the time never get an appointment always phone at 8 in the morning  this place appointment almost straight away and very thorough
GP surgery review: marshalls-cross-medical-centre
Title: Repeat prescription
Rating: 4 out of 5
Visited: August 2023
Sent email today for repeat prescription.

Received a reply within 5 minutes confirming prescription has been sent to doctor to prepare.
This is  a regular repeat prescription and have never had a problem receiving the meds within 24 hour period. Can’t ask for better service than that. Well done!
GP surgery review: marshalls-cross-medical-centre
Title: Would not recommend
Rating: 1 out of 5
Visited: August 2023
As an immunocompromised person and as a mother of a child under two i would definitely not recommend this practice. It has taken me numerous phone calls and even after ringing at 8am several mornings on the run it has taken days to get an appointment to eventually be seen. Not all but the majority of staff answering the phones are condescending and unhelpful often lacking empathy and care. The six Cs of care are definitely lacking at the practice in my opinion. So much so that after the last awful experience trying to get my daughter seen, filling in online patches forms and waiting weeks I have now moved myself and my daughter from the practice.
GP surgery review: marshalls-cross-medical-centre
Title: Shockingly bad service
Rating: 1 out of 5
Visited: June 2023
I had a face to face appointment booked with a GP. It had been booked weeks earlier.
1 hour before the appointment, I received a text message saying the face to face had been cancelled and a telephone appointment would be carried out instead.
I was slightly annoyed, but what can you do? I waited for the call….. 2 hours after the scheduled time, I called and asked why hadn’t I been called. I was told that telephone appointments are not given a time or day and that they will call you sometime. So, not really an appointment then - just a random call.
I said I want happy with this as I had things to do and requested a GP call me ASAP but was told the GP was out for lunch.
How about calling your patients that you have a pre arranged appointment with before going out to lunch? Firstly, it’s common courtesy, secondly, try that stunt in the private sector and you’ll be out of a job.
Finally, any last minute changes should be done initially with a phone call, text messages should be a last resort and used only if all other means of communication have failed. Lazy.
GP surgery review: marshalls-cross-medical-centre
Title: Efficient Practice
Rating: 5 out of 5
Visited: May 2023
I am so glad our family moved to this practice, they have been nothing but helpful and so efficient.
GP surgery review: marshalls-cross-medical-centre
Title: professional prompt service
Rating: 5 out of 5
Visited: March 2023
Requested a referral letter at short notice and received a prompt reply which was comprehensive, to the point and was exactly what the consultant required.
GP surgery review: marshalls-cross-medical-centre
Title: really satisfied
Rating: 5 out of 5
Visited: November 2022
ordered my prescription on Sunday20th and collected from chemist today. Well pleased. I was having problems with signing into patient access, staff on reception suggested I order through the surgery and it works.
GP surgery review: marshalls-cross-medical-centre
Title: Great response
Rating: 5 out of 5
Visited: November 2022
My query was dealt with quickly and communicated back to me, out of hours I’d like to add, with excellent communication.  Thank you
GP surgery review: marshalls-cross-medical-centre
Title: Very professional caring staff, both medical and clerical
Rating: 5 out of 5
Visited: November 2022
Over the past couple of weeks I've seen a GP, a Nurse and a Healthcare Assistant and cannot fault the level of care I received from any of them.  
I'd been suffering with an issue for several weeks and thanks to the actions of the GP we're heading in the right direction and I'm feeling much better.  
It's not as easy to get an appointment as it was pre Covid but the Reception staff are very compassionate and nothing like the stereotypical GP Receptionists that others complain about in other surgeries.  They are very approachable and always try to resolve any issues possible.

I'm really pleased we chose this surgery.