janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: king-george-surgery
Title: Good Practice
Rating: 4 out of 5
Visited: June 2023
Very poor service by the people at the reception. I received a text message "The result of your recent test has been received' A further test is advised - please collect a form from the surgery at your convenience".
I went to the surgery and am told you do not need to collect any form. You have to make an appoint for another blood test.
I wasted my working time. How difficult is it to send a correct message. Further, this lady was looking at me as though I am stupid to turn up at the surgery. 
Please have some respect for the people who use your services.
GP surgery review: king-george-surgery
Title: Excellent experience with new GP
Rating: 4 out of 5
Visited: May 2023
I saw a GP today who I think may be newer to the practice but was absolutely excellent. I tend to avoid using GP services where possible due to some negative experiences in the past but my experience today was very different. The GP had an incredibly warm, patient and kind manner. They were very thorough but efficient in their assessment and also sent a notification through to my phone clarifying follow up instructions which I thought was great practice as it’s easy to leave the surgery and forget the exact details re next steps. 

Throughout my assessment with the GP I felt listened to and that they were genuinely invested in helping to resolve my problem. I’m sure it’s very challenging to juggle the numerous demands and challenges on GPs whilst also not allowing appointments to feel rushed etc but this GP did an exceptional job and was lovely, whilst being efficient. My appointment must have only lasted a couple of minutes but I feel as if I got everything I need from it, and couldn’t have asked for anything more.

I wanted to leave this review to highlight the difference that one’s interpersonal and professional clinical skills can really make in terms of the patient experience. The GP is saw today is an asset to the practice.
GP surgery review: king-george-surgery
Title: Excellent Doctor care
Rating: 5 out of 5
Visited: May 2023
Contacted surgery and had a telephone phone call regarding my daughters health as was very unwell, the doctor was fantastic and order blood test and totally put my mind at ease. He explained  everything to me. Thank you
GP surgery review: king-george-surgery
Title: Receptionists can come across as rude.
Rating: 2 out of 5
Visited: April 2023
I recieved a text message last week stating I had to speak to a GP about my blood test results. 
I called up the GP surgery last week in which they told me they didn't have any over the phone appointments for 5 weeks and advised me to call up on the day at 8am if I want the chance of being seen quicker. 
I called up this morning (a week later) at 8:00am and it stated I was number one in the call queue. The receptionist didn't answer the phone to me until 8:21am despite it still saying that I was first in the queue.
The receptionist told me they didn't have any on the day appointments for non-emergency appointments and once again told the the wait list time. I explained to her my situation and told her I needed to speak to the GP as soon as possible so that I can be refered. 
The receptionist then went on to tell me there were no appointments left for the day but then was interupted by (i'm assuming) another receiptionist which told her there was actually a morning appointment for non-emergency for the day. So the first receptionist had clearly not even checked. 
The receptionist didn't seem very happy with booking me in and then checked my mobile number which was also wrong, they had changed it to my mums new mobile number (whos my emergency contact) and over-wrote my actual contact number. This issue should have been fixed before as I corrected them last week but obviously they had not fixed the error.

The GPs on the other hand are very professional and are great at helping but the reception feels lacking and puts me off attempting to get into contact with my GP about important issues.
GP surgery review: king-george-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
Really polite helpful receptionists 
Never had a problem getting an appointment 
Lovely doctors especially the one today
Everyone should remember how busy the practice is and what a great job reception/admin are doing. Well done
GP surgery review: king-george-surgery
Title: Great response from King George & Lister Hosp
Rating: 4 out of 5
Visited: February 2023
I had just recently moved to Stevenage from a different health authority, when the night before my CPAP machine stopped working.
I called the relevant dept at Lister to see if they had a machine that I could borrow, as I was very concerned that with a dodgy heart I might not get through the night without a machine.
Lister said they could not do anything without a doctors referral. But although I had registered with King George the week before I had not been invited to attend the surgery. Trying to get an appointment was some weeks away, so I tried the emergency number. After some 5-10 min a lady doctor answered and I explained the situation, she said leave it with her and she will try to organise something, I was not very optimistic.
Within the hour Lister rang me up to inform me that a new machine would be waiting for me later that day.
This was a fantastic result, not only had King George excelled themselves,  also the Lister
Thanks again for a timely response
GP surgery review: king-george-surgery
Title: Excellent treatment
Rating: 5 out of 5
Visited: September 2022
Following a severe burn to my right arm the treatment I received was excellent. The skill of the nurse has made the healing process very quick and significantly reduced the chance of infection, thanks to the nursing staff
GP surgery review: king-george-surgery
Title: Appaling treatment at the hands of Reception Staff Member
Rating: 1 out of 5
Visited: July 2022
I am genuinely shocked and appalled at the treatment that I suffered at the hands of a member of the reception team Friday at 16:30 - 17:00. 
I had earlier attended to register as a new patient on behalf of my wife and myself who had Covid symptoms and was therefore unable to attend the surgery in person. While I was there, I asked the first reception (who was pleasantly fine) whether I can fill this form out on my wife's behalf (as I had her passport with me), I was informed I could. There was a box asking whether 'are you filing out on behalf of someone else' to which I ticked yes. A perfectly logical decision based on the information on the form. 

The 2nd part of the form requires family history information so I decided to take it home for my wife to complete that section, which she done. 

I returned to the surgery at approx. 16:30 to hand in both completed forms. There was a different receptionist on duty. She took the forms and I stated I'm here to hand these in to register. She asked if I had proof of ID (I did and retrieved from my car). Back at the desk straightaway she says 'I can already see a problem here, you have signed this yourself 'it is illegal!'. I attempted to explain why I had ticked and signed and the fact I was here earlier in the day. She proceeded to ask a colleague 'is this legal?' 'he has signed this' the colleague says 'he is not meant to sign that box'. The receptionist comes back and says 'as I thought, it is illegal to sign this' I ask her why she keeps using the word 'illegal'. If I have completed the form incorrectly then that's fine. Annoyed at this point I ask her to get me new forms. She looks me dead in the face and proceeds to forcible throw my original forms across the divide to the point that I have to stop them from falling. Indignant at her actions I forcible say 'don't throw papers at me' to which point she starts saying I am 'abusing' her, being 'aggressive' and that is was the fan that caused the papers to fly (even though the papers where perfectly still once placed on the counter). She hands me new forms I return 10 minutes later and she refuses to take the forms in because I had 'abused her' and will get a colleague. She then tells me to come back on Monday because I won't get seen. I tell her that my wife is pregnant and has to register so she can do her scans and that her whole behaviour is wholly unprofessional. She then says to a colleague 'he is back and starting up again'. She goes in the back and tells colleagues loudly that 'he was trying to commit fraud earlier and get registered illegally' and that she 'is going to stop us being registered and it's not a good start'. A different colleague takes over and processes the registration with no fuss, just saying that my wife needs to come in for the online services. I don't won't to speculate why I was treated to and dealt with in such a manner but if this is the accepted behaviour then it is a disgraceful reflection on the entire surgery.
GP surgery review: king-george-surgery
Title: Thank you Nurses
Rating: 4 out of 5
Visited: July 2022
I have been visiting various Nurses in King George and Manor House Surgeries regularly for the last 2+ months and every time I leave I know that I’ve been well looked after and helped to resolve an issue that’s been a problem for a long time. Well done and thank you x
GP surgery review: king-george-surgery
Title: Fabulous Team
Rating: 5 out of 5
Visited: June 2022
Just want to say a huge thank you for the fabulous help I had last week in sorting out my Mum's prescription.  I was so stressed and both the pharmacy and receptionist were wonderful.  Problem sorted !
GP surgery review: knebworth-&-marymead-practice
Title: Booking system.
Rating: 1 out of 5
Visited: January 2024
Decided to ring surgery to try to book an appointment, after Triage system didn't seem to be the correct path. However, after about 10 cycles of the back to back very polite, but too frequent recorded message, directing me back to the 'more efficient' on-line system, I thought I would give it a go. It was only 1220, but the system was closed until 1400. Sorry, but this booking system is rubbish
I last dealt with the surgery, when I called in to find out about the Flu & Covid jabs, as no point in ringing. After a brief wait in the Q, I was directed by the receptionist to the pharmacy, as apparently the surgery are not doing any Flu or Covid booster jabs.
I was told by the pharmacy that the age has now been increased to 65 for routine Flu & Covid jabs, so I was no longer eligible, but could obviously pay for a Flu jab, but not Covid. At least I now know why I didn't receive the usual text invite.
GP surgery review: knebworth-&-marymead-practice
Title: Frustration
Rating: 2 out of 5
Visited: November 2023
For a start the new phone system and answer phone message is enough to send someone insane!!As much as the gentleman's voice is very nice it really sends you scatty when you have to wait 40 minutes!!I was also cut off at this point which is infuriating!! 

Now for the main complaint!! I have to have a 3 monthly injection which a nurse undertakes. On my last appointment I was told to book for 3 months time which when asked the Practise said they couldn't go that far ahead. I have phoned and waited several times and have been cut off many of those times! When I have got through I have been told that the reception cannot book an appointment with the nurse - the world has gone mad!! Instead I have to do it online. I thought online meant systems online but there no sessions available!! At no point was I told to go to the Web site and do an e consult form. Consult means to speak to someone but I only wanted an appointment!! I have now finally got an appointment for 17th Jan but was due on Nov 30th!! I really dislike the new system and it is absolutely ridiculous that a receptionist cannot book an appointment. What about the elderly and vulnerable!! If I get ill due to the late injection I will be less than happy and I worry about how many vulnerable people out there are missing out on medical treatment!
GP surgery review: knebworth-&-marymead-practice
Title: Poor
Rating: 1 out of 5
Visited: November 2023
I have used a number of different gp practices over the years as I have often had to move house due to work. This practice is poor, a lot of the doctors, nurses and staff are good, but its organisation and a few staff let them down. I won’t reiterate every problem such as their telephone system or all the stages to try to get appointments or asking for repeat prescriptions and not getting all of it. I have been without blood pressure tablets for nearly 2 weeks while on holiday despite requesting all my medication for instance I was only given some medication. A lot of people go to the surgery just because they struggle to get through or their email triage system is clunky and easy for mistakes to occur. It took me 3/4 of a year to get a referral for one ailment using their systems and saw a lot of staff before progress was made. All a waste of the medical staff time as I was pushed from pillar to post doing unnecessary things. There is a litany of similar stories for this practice. I don’t know if it’s because they have too many patients or the management is poor or what but I would recommend you check other practices with better nhs scores. before signing up here. If you are looking to register here the only positives are that they do appear to be trying to improve.
GP surgery review: knebworth-&-marymead-practice
Title: new online communication system
Rating: 1 out of 5
Visited: October 2023
why was total triage/'submit a new request' not available to access at 4:20 today.  website states should be 'open' until 5pm.    having struggled to communicate effectively with telephone request, tried this new system of online communication - one word rubbish! had a simple request to add to an existing blood test- as required following recent hospital admission (ie gp to check bloods), plus the diabetic nurse
GP surgery review: knebworth-&-marymead-practice
Title: Online forms a waste of time
Rating: 1 out of 5
Visited: October 2023
I done as you asked last Wednesday online form to be made an appointment for Thursday, Thursday I get a text to say it had been cancelled and sent to someone else. Friday I get a text to say I didn’t I turn up for my appointment you cancelled. And I’d have to start the process again and that someone would call me back on Friday no call back. I called today Monday at 8am and got told it had been red flagged and some one would call me today. I called back at 5pm to check someone is calling and she told me that I hadn’t called this morning when I quite clearly did I asked to speak to someone higher and she told me she was there by herself and there was no one else to talk to which I believe is dangerous told me I had to go to a and e I don’t need a and e no wonder they are over run. My advice is do not use online forms be careful who you speak to on the phone as they don’t/can’t help anyway. Tell you you didn’t call when you say but calls are recorded you can check told they can’t check. My advice to anyone is call at 8am for on the day appointment because online does work.
GP surgery review: knebworth-&-marymead-practice
Title: Wouldn't take my dog to this place
Rating: 1 out of 5
Visited: October 2023
One of the worst practices iv ever come across .you can't even ring up and book an appointment but must do it on line and that is not easy they want you to watch a 5 minute vidio first on how to do it.
GP surgery review: knebworth-&-marymead-practice
Title: Great new system
Rating: 4 out of 5
Visited: October 2023
The new system, total triage, is great, very efficient. Used twice now, one for an admin query which was resolved in few hours, second was today. Put in a request to see someone at 8.10, had a text at 8.45 advising I had an appointment at 9.45, all staff friendly and helpful, can not fault the new system so far.
GP surgery review: knebworth-&-marymead-practice
Title: Fantastic quick service!
Rating: 5 out of 5
Visited: September 2023
I requested and was given a same day appt and saw a paramedic. She was uncertain what the problem was so asked a GP to see me. He was suspicious of the problem, asked the paramedic to contact Moorfields. Within an hour of being home, Moorfields rang asking to see me in 2 days time.
Thank you so much to everyone at Knebworth today.
GP surgery review: knebworth-&-marymead-practice
Title: Terrible service
Rating: 1 out of 5
Visited: August 2023
This is a terrible service, F2F are near on impossible to obtain. Two calls made- 1st time after 27mins caller number one, I was hung up on. 2nd time 26 caller number one,the 32 mins there is no one to take your call and cut off. Receptio  staff are rude when asking simple questions as if you jave inconvenienced them by visiting the surgery. I would not recommend this surgery to anybody and would look around for a more reliable practice. As a previous commentor has made, the surgery never seem to have anybody waiting so makes you wonder why!
GP surgery review: knebworth-&-marymead-practice
Title: Last visit to surgery
Rating: 3 out of 5
Visited: August 2023
So today I attended the Knebworth surgery for a blood test. Excellent service from the nurse,thank you!! But as I have said and many others for months now why is the waiting room always empty,??? One person when I arrived, only one person when I left. Obviously can't be many face to face appointment still?? Begs the question is this the reason long waits of weeks for just a phone appointment doctors spending more time on phones than seeing people??! When I have got through the brick wall of reception staff are great!!  Obviously the reason a third of the waiting room has been bricked off is because it's hardly used?? Just hope all the "changes" promised make a difference to seeing a doctor again.
GP surgery review: shephall-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
I'm really impressed by how proactive the practice is with keeping my medication up to date. They sent me a reminder to book a medication review a month in advance which I haven't had with Dr surgeries in the past. 

I also really appreciate that they sent this month's prescription to the pharmacy at the same time as reminding me to book a review. It really helps.
GP surgery review: central-surgery
Title: Poorest service ever experianced
Rating: 1 out of 5
Visited: March 2023
Where do you start, unable to book appointments, online consultations  advised needed to be examined asked take a photo, I'm a qualified medical tech am I that stupied not to know if I need something examined. Had sciatica down right leg told need a left hip replacement, all this if you can get past a receptionist, this is not a service I expect  the whole service doent serve the public. It's inflexibility with hours is a major let down esp for those who commute. I could go on.
GP surgery review: central-surgery
Title: Poor patient service
Rating: 1 out of 5
Visited: March 2023
Difficult to make a face to face appointment.

Staff too reliant on the “system” which is not patient focussed and lacks flexibility.

For example telephone consultations rely on the patient to be available all day and if not able to answer when doctor calls need to call back next day to make another generic appointment.

Further example is the “system” inability to make face to face appointments for ongoing issues that actually require doctor review and reassessment.

In summary the practice is very regimented and lacks flexibility for patient needs and availability.
GP surgery review: church-street-partnership
Title: extremely unreliable with call back
Rating: 1 out of 5
Visited: July 2023
I have had maybe 3 call back requests in the last year.
Every single one has either been late or just never been acted on.
I am unable to request an appointment, I must request a call from a doctor to see how sick I am, but I never get the call and so I am left with either figuring it out myself or rushing to the hospital. Might as well just not have a doctor at this point. Beyond disappointing.
GP surgery review: church-street-partnership
Title: Caring practice
Rating: 5 out of 5
Visited: July 2023
All staff are so helpful and caring, the best of NHS. Thank you for your support and service. Well informed and thorough
GP surgery review: church-street-partnership
Title: Poor service; poor telephone line; waiting times horrendous
Rating: 1 out of 5
Visited: March 2023
Drs appointment on 27/3/23 at 12 noon.  Not feeling good at all and I am being made to weight for over an hour.  If you are over an hour late for your appointment you loose it!  Why is it that Doctors can run so late with their appointments. No apology you're just told - "Doctor running late"
GP surgery review: church-street-partnership
Title: Excellent Practice
Rating: 5 out of 5
Visited: July 2022
The Virtual Ward is an excellent idea and during my recovery from Covid it was very reassuring to know a Dr or Nurse was monitoring my progress. Great team work. Thank you for all your care and kindness.
GP surgery review: church-street-partnership
Title: Thank you for your care and attention
Rating: 5 out of 5
Visited: March 2022
Realized on returning home from the channel islands that I had picked up covid.   I spoke to church st in the first days of the infection and they set up a daily care system for me which worked very well and even triggered some treatment when I was unwell.  I would like to say thank you to everyone at Church St for being so kind and considerate
GP surgery review: parsonage-surgery
Title: Medical Staff fantastic - admin staff poor!
Rating: 1 out of 5
Visited: October 2023
Increasingly poor customer experience - real nightmare getting prescriptions and repeat prescriptions sorted - takes forever to get repeat prescriptions approved - I have now been without key medication for weeks and the surgery appear to do very little…
Doctors and nursing staff fantastic - but let down by a shambolic approach to administration
Telephone system and methods of contact are extremely poor - and staffing levels far too low
GP surgery review: south-street-surgery
Title: Good eConsult experience
Rating: 4 out of 5
Visited: January 2024
I have used the eConsult service a few times and have always had a positive experience. 
Following my most recent experience I thought I would take the time to leave a review. I really needed to see a GP and was able to do so without hassle or delay.
I completed an eConsult in the morning before 9am. I received a call from the surgery receptionist within an hour and they scheduled a same day face to face appointment with a GP for me. With the surgery having staff that operate across multiple sites, two of which have on site parking available, it was easy to schedule an appointment at a time and location that suited me.
The GP undertook a thorough assessment and I was prescribed the necessary medication.
GP surgery review: south-street-surgery
Title: Terrible place
Rating: 1 out of 5
Visited: September 2023
Recently filled in e-consult. Got a text message a week later asking to book blood test. No spaces to get blood test until more than a week later. Took time off work to get blood test. Heard nothing for 2 weeks. Went on the app to see results on there - however meant nothing to me. Called up surgery was on hold for one hour - spoke to receptionists who said results fine then hung up. I don’t even know what the blood test was checking. Terrible place they just don’t care.
GP surgery review: south-street-surgery
Title: Obtuse receptionists and poor service
Rating: 1 out of 5
Visited: August 2023
Following two unsuccessful e consult attempts we visited the surgery to try and make an appointment but it seems the doctors are reluctant to see patients these days. So we find ourselves in a catch 22 situation. The receptionist was obtuse and defensive and then proceeded to discuss the medical issue in a loud voice at the desk whilst other patients were listening.  This GP surgery is an utter waste of tax payers money.  No wonder the NHS is in such a mess.