janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: elmtrees-surgery
Title: Amazing staff
Rating: 5 out of 5
Visited: September 2023
The doctors, nurses, pharmacists and the receptionists are all amazing! Attentive and caring and they genuinely want to help.
They take my concerns seriously and were very thorough.
GP surgery review: elmtrees-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: August 2023
I came to the practice and was served very efficiently with all my concerns promptly addressed, and the doctor and staff were very caring and made sure I was put at ease.
GP surgery review: elmtrees-surgery
Title: Practice is useless
Rating: 1 out of 5
Visited: November 2022
If i could i wish to give 0 star. I called to book appoitment for my Child age 4 he has throat sore and bad cough . The recepcionist informed that they are fully booked and she advised me to go pharmacy and ask pharmacist to see my child throat . When i spoke with pharmacist they apolgise me that they are not allowed to check my child as they are not doctors and advised me to book appoitment with gp . Its not my first bad experience with elm tree surgery. I really worry about live and heslth patients which belongs to that GP!
GP surgery review: greenford-road-med.ctr.
Title: Rude staff
Rating: 1 out of 5
Visited: March 2023
Every time I call reception to book an appointment there is never a nice friendly or just normal vibe.

The receptionist are rude. I was recently asked what was wrong with me and I said I wasn't willing to discuss my issue and would prefer to speak to the GP instead about what was wrong with me which I have every right to say. She responded by asking again and again I also gave the same response and she hang up on me.


On a separate occasion I had one of the nurses call me back as I has requested a call to discuss my test results. I asked what the cause of my problem was and she responded with " well what did you come to see the GP about" in a rude tone and which also doesn't address my concerns and at that point I hang up as we were not getting anywhere.

These people deal with some of the vulnerable people in our society and in my opinion they are no fit enough to do so as they lack the respect and patience required and basic human manners.

I have to say the GPs are amazing but their receptionists and some of their nurses are horrible horrible people.
GP surgery review: greenford-road-med.ctr.
Title: Great and  hard working staff
Rating: 5 out of 5
Visited: March 2023
So nice and very polite and helpful, receptionists are amazing also doctors are so good , they treat the problem not just theory and they go really deep in investigation , they care , absolutely great and always same day appointments, 
A huge thanks to the NHS and you should be proud about your staff especially greenford medical staff. Well done guys and keep the great up . Bless you all.
Regards saf
GP surgery review: greenford-road-med.ctr.
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
The person I saw was friendly, thoughtful, efficient and patient, when she had to complete a questionnaire about me and take my blood pressure and a sample for blood tests.
GP surgery review: greenford-road-med.ctr.
Title: Bad comments
Rating: 1 out of 5
Visited: January 2023
Rang surgery after telephone appointment was 1/2hrs later,got bark at by rude receptionist,and repeat prescription at pharmacy,got barked at where to pick up as never done this before.Even expected to go to hospital for routine blood test.Seven plus Drs and two nurses yet hospital for bloods,this surgery is the worse one around for getting appointments,getting bloods and rudeness of reception staff,been here 20plusyears,never ring unless really need to.Worse it’s ever been
GP surgery review: greenford-road-med.ctr.
Title: Great GP Surgery
Rating: 5 out of 5
Visited: January 2023
I have experienced both being the care giver, and receiving care.
It starts with your reception staff, who are 'Outstanding!'. They do their best to assist, whatever is thrown at them, with a good attitude. I am always made to feel welcome.
Keep up the good work Greenford Road Medical Centre reception staff - Your amazing!
GP surgery review: greenford-road-med.ctr.
Title: Outstanding medical centre
Rating: 5 out of 5
Visited: October 2022
Following a blood test requiring further investigation from a urologist, I was called by the surgery and given a prompt appointment with the GP.  The consultation was on time and professionally conducted.   All relevant medical information was explained in a manner that was readily accessible without feeling patronised.  An urgent referral was arranged with specialists in the field.   This is one example of my on going experience with the surgery.   Having registered with several other surgeries, I can categorically state that this has been my best experience to date.  Phone calls are answered speedily and appointments arranged promptly.   Where necessary, referrals to specialists are arranged promptly and followed up to ensure there is no delay in further diagnosis or treatment.   Prescription requests,for instance, are acted upon immediately.   I have total faith in the surgery and know that my health is being treated seriously and taken care of.   My personal thanks to all staff at the surgery.  I have no hesitation in recommending the surgery for prospective patients.   Thank you all at the surgery and wishing you good health at all times.
GP surgery review: greenford-road-med.ctr.
Title: Thank you
Rating: 5 out of 5
Visited: October 2022
I have such a wonderful doctor and the receptionist is fantastic. I can't thank them enough for all of their help.
GP surgery review: greenford-road-med.ctr.
Title: Helpful telephone advice
Rating: 5 out of 5
Visited: August 2022
I called the surgery as I was having problems with the System Online. I spoke with two receptionists. Both were very helpful and took the time to help me reset my login details. I also did not have a ong wait and was able to speak to the receptionists within 2/3 minutes
GP surgery review: greenford-road-med.ctr.
Title: An asset to the surgery
Rating: 5 out of 5
Visited: August 2022
I had a second meeting with a certain doctor on the 15th of this month and i am Very sure this doctor works from his heart .He would be an asset to the surgery.
GP surgery review: greenford-road-med.ctr.
Title: Very helpful staff
Rating: 5 out of 5
Visited: July 2022
I have been registered with the above practice since last 18 years and the service I have been receiving from the surgery especially from certain doctors have been immaculate.  I am very grateful for the time and effort they make with their patients
GP surgery review: hillview-surgery
Title: Rude reception
Rating: 3 out of 5
Visited: October 2023
Not such a good experience at Surgery. The reception are rude and not kind. No listening to me and dismiss my worry.  I feel unwell still but rude receptionist said no appointments and if I still sick to go to the hospital. Why can't I ever get help at my surgery. It is so bad very poor help.
GP surgery review: hillview-surgery
Title: Woeful Reception staff
Rating: 1 out of 5
Visited: September 2023
Wow! it surely can't get any worse. Although the Doctors are good how on earth can they run an efficient surgery when the Reception show such disregard for patients needs. The surgery needs to work as a team and I agree with other reviews which suggest urgent training is needed for Reception and Management staff many of whom make ridiculous excuses for not helping the patient. Woefully inadequate team work which of course shames the entire surgery. Not surprised by dreadful reviews. and of course it says a lot that no one from Hillview takes time to address or respond to the reviews.
GP surgery review: hillview-surgery
Title: Receptionist said I was blackmailing her
Rating: 1 out of 5
Visited: June 2023
It is with huge regret that I am writing this note about the reception desk as I had been registered with this GP practice for 28 years. This irresponsible receptionist held me on the phone for 25 mins. Although I was told I was the first caller I had to wait for 12mins before the reception desk answered the call. Then she put me on hold for another 10 minutes. She then went on to say I was trying to blackmail her. I told her that she ought not talking and using the words that are inappropriate for a GP surgery. These lot ought to be sent to training courses "How to talk over the phone". Shocking and unbelievable to say the least!!!
GP surgery review: hillview-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: March 2023
Hillview Surgery has always been amazing to both myself, my partner and my parents.  My mother who is now aged 90 gets very good care there not just from the Dr but also the nurses.    Never have any issues calling getting an appointment. This morning I turned up after  silly accident with a cutting myself and walked in at 8am and was seen by the nurses without no appointment and they dealt with my cut and told me to come back on Friday to change my dressing.  All have smiles on their faces and friendly.   Would highly recommend Hillview Surgery to anyone.  Keep up the good work.
GP surgery review: hillview-surgery
Title: Hands down the worst GP in London
Rating: 1 out of 5
Visited: December 2022
It hasn’t been possible to get an appointment here since about 10 years ago. It’s a rat race for an “emergency appointment” you have to call at 8am on the dot to request a same day urgent appointment. That’s the only option you have. And they don’t even answer the phone. If they do answer, they’re always rude and dismissive. If you’re on hold until 8.05am, high chance there are no appointments left. You’re not allowed to discuss more than one issue at an appointment. Doctors aren’t there to listen to patients either. Extremely dismissive and frankly useless. The all read from the same script “what do you want me to do about it?” Followed by “we can’t offer you that” It’s a waste of time going in if you ever get an appointment. You’re better off going straight into a&e or self diagnosing online. Referrals are £25. And you have to pay for doctors notes. Every single time I have a health problem, I think of my gp and realise there’s no point looking for help so I let things get worse or escalate. This has been the case for as long as I can remember and I can’t help but feel like if I had a better GP a lot of health issues could have been avoided.
GP surgery review: hillview-surgery
Title: Incompetent Practice
Rating: 1 out of 5
Visited: February 2022
Never able to get an appointment, even after all restrictions have been lifted, had to send photos of my daughter Eczema before they would prescribe anything. Only to call up a week later and be informed that I never sent the photos and haven't called since 2021. I clearly have text messages requesting I send the photos in which we had done. The receptionist wouldn't even pass a message on to the doctor and was told No Computer says no, just call back tomorrow for yet another telephone consultation. Worst surgery ever.  All I can say is thank got this was only for eczema cream and not something life threatening.
GP surgery review: hillview-surgery
Title: Outrageous
Rating: 1 out of 5
Visited: January 2022
This is the worst GP surgery I have ever come across in 6 years living in the UK. Specifically, receptionists are appalling. I have genuinely never seen people hate their job, not care about others and being so rude in my whole life. They will try and not get you an appointment with a GP, talk over you and interrupt you mid sentence to get you to hang up. It does not matter the problem you need help with, they will just try and discard it. I have been shouted at by one of them, shamed for receiving benefits by another - mind you, I am disabled (!!!). I thought that I had already faced the worst in terms of GP surgery, but this one is really on another level. I still cannot wrap my head around how they could be hired in the first place. One GP I had an appointment with refused to make a referral for a problem I was developing by insisting I called the emergency line. They could not be bothered to make a referral, and laughed at me when I highlighted it was not an emergency. 

I strongly recommend not registering with this practice; you might be likely to end up at A&E.
GP surgery review: islip-manor-medical-centre
Title: Very helpful
Rating: 5 out of 5
Visited: December 2023
All staff is amazing
Very helpful and hard working
Highly Satisfactory
When ever any health issues with me or my family they always take concerns at preority bases
Thanks Alot
GP surgery review: islip-manor-medical-centre
Title: Reception staff very rude and unhelpful
Rating: 1 out of 5
Visited: October 2023
I was given a telephone appointment slot for my depression at 5.40pm however the gp called me twice during the day while I went to work to keep myself busy so I missed the calls, I called the surgery after work to say I needed that telephone appointment and that I could show on nhs app that my appointment slot was at 5.40pm...the receptionist pretty much told me it was own fault as the doctor tried to call me twice in the afternoon and she'd pass the message on to the doctor...I didn't receive a call back and I've been left feeling extremely vulnerable, without medication and not knowing where to turn. Why give a timeslot for an appointment if you're going to call hours earlier.
GP surgery review: islip-manor-medical-centre
Title: Friendly and helpful
Rating: 4 out of 5
Visited: September 2023
The care and treatment I receive at this practice are great. The staff are friendly and helpful, and doing a fantastic job in these challenging times.
GP surgery review: islip-manor-medical-centre
Title: Professional, pleasant and pro active surgery
Rating: 5 out of 5
Visited: September 2023
I visited the surgery to have some stitches removed and to collect an urgent prescription referred by a hospital consultant. The surgery was one member down due to a staffing emergency, but I was attended to promptly and cheerfully. 
The prescription was urgent as I was going on holiday the following day. I was assured that the prescription would be emailed to my local chemist within 30 mins. I drove directly to the chemist and was able to pick up the pills immediately. 
This visit was representative of all my experience with the surgery over the years. The on line services are efficient, the clinic nursing staff are friendly and professional and my GP has always provided the best care and advice in all my dealings with him.
The NHS is under great pressure these days and it is wonderful to see so much of the system delivering wonderful service in often difficult circumstances. 
Thank you
GP surgery review: islip-manor-medical-centre
Title: Great paracrice with very welcoming staff member.
Rating: 5 out of 5
Visited: August 2023
As soon as I entered on practice, staff on the enquires desk welcome me such a way that I am their family member.  The information given by GP and healthcare assistance was very satisfied.  Practice Manager is highly experienced . Know wonder why my surgery called is Family Practice. Very grateful to be registered .
GP surgery review: islip-manor-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: March 2023
Excellent service received from the Clinical Pharmacist who I met for the first time. I sincerely hope they stay as a great addition to the Team and along with the Principal GP and Practice Manager provide an excellent service. I have never had a bad experience and cannot thank the Team enough for the help and support received.
GP surgery review: islip-manor-medical-centre
Title: Very Supportive
Rating: 5 out of 5
Visited: August 2022
I don't often attend surgery, but when I do I find everyone I interact with is great. Great that I can get my repeat subscriptions online and sent to my local chemist and approval are normally same day. They are also proactive encourgaging my healthy living drive with useful advice.
GP surgery review: islip-manor-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
I went in the Surgery on Monday morning after having some worrying symptoms, I was told exactly what I needed to do before seeing the doctor and given all of the information to enable me to do it before my appointment 
When I went for my appointment I met a lovely female dr who I hadn't met before she answered all of my questions in a caring professional way and reassured me that everything was going to be fine. She referred me to the relevant department at the hospital and arranged all the tests necessary.
I am a  very nervous patient and was able to request the person I know to so my blood tests which made  me feel much better. I have a disabled son so being able to see a gp when needed is extremely important to my family and I never have a problem getting an appointment it is usually within 24 hours of requesting one 
They answer the phones, unlike many other places and it's never been an issue when I've walked in with a problem, if I've needed to speak to someone privately the staff always make this happen.
I am extremely happy with the service I have received and have been a  client for over 20 years now so feel that the staff there know my family well and know that if we ask to see a dr we are not wasting their appointments and it's for a good reason.
I am a childminder and most of my families are also registered at this Surgery so whenever I recommend their children see a doctor they are always able to be seen quickly 
I am very happy with the service and feel that as patient myself and my family are well looked after.
GP surgery review: islip-manor-medical-centre
Title: Great surgery
Rating: 5 out of 5
Visited: May 2022
I have been a patient with this practice for many, many years and have had reason to use them intermittently. My health over the past year has been very testing so I have welcomed the response from the surgery in how I’ve been treated and indeed, the NHS in general.
The receptionists have always been polite and accommodating, the doctors helpful and professional. I genuinely don’t know where I’d be without this level of care.
I am glad I have remained with Islip Manor Medical Centre and appreciate what they do, especially during the pandemic where under considerable pressure.
I thank them for all their hard work, they deserve the praise.
GP surgery review: islip-manor-medical-centre
Title: Extremely unprofessional and unhelpful reception staff
Rating: 1 out of 5
Visited: May 2022
Unhelpful and unprofessional, put the phone down on me while trying to get blood pressure medication for my partner, wanted to get in touch with practice manager to complain but no info on their website. Complaint page is not working.
GP surgery review: mandeville-medical-centre
Title: Seriously gone down hill
Rating: 1 out of 5
Visited: May 2023
A practice that has used COVID as an excuse not to see anyone even in 2023. Receptionists who think they are qualified to make clinical decisions.  A couple of receptionists require oversight of a manager due to their treatment of patients.  
Why the surgery is accepting new patients when there is a 3-4 week wait for routine appointments I fail to understand.
Used to be a lovely surgery, such a shame.
GP surgery review: meadow-view
Title: Highly recommended.
Rating: 5 out of 5
Visited: February 2023
I feel lucky to be registered at this practice.  The staff are all very pleasant and the doctors are particularly knowledgeable.  Several times I have had a blood test and within a few days, the doctor calls to discuss any anomaly.  The staff must be very overworked but they always have time for you.  Highly recommended.
GP surgery review: meadow-view
Title: Excellent Care of my parents
Rating: 5 out of 5
Visited: July 2022
We are so privileged that our parents are under the care of Meadow View surgery.

Narinder the health care professional is incredible. Not only has she taken great care of my parents’ health, but also she is lovely to speak with at every appointment. It’s rare to find a health care professional that combines such personal touches and care for a patient with outstanding quality of medical care. I highly recommend becoming her patient.

The two receptionists I come across the most are Doris and Hema, they are both so pleasant, patient and accommodating while being very attentive to the demands of their important job. They are the indispensable  link to the vital services provided by Meadow View Surgery on which my parents depend. 

As my parents are getting older it’s very  reassuring and comforting to know that Meadow View surgery is looking after them so well.
GP surgery review: meadow-view
Title: Fantastic practice
Rating: 5 out of 5
Visited: June 2022
I have been at this practice for 20 years they are very helpful,you can always get an appointment within a day or the GP will phone you they always make sure your checks are done like diabetes annual check first class service you hear stories were people wait weeks for appointment not at meadow view.I find reception very helpful and blood test done on site is so much easier
GP surgery review: the-allendale-road-surgery
Title: Exemplary Services
Rating: 5 out of 5
Visited: August 2023
It is understandable that the doctors are extremely busy and that it is very difficult for patients to get appointments with them. As I had a swelling on my hand, I approached my local chemist to get an opinion on it. It was suggested to me that I should see my GP as soon as possible.
Having said that, I did go to my GP surgery in Allendale Road.
As soon as I arrived at the reception, I was met by the staff who assessed my condition, contacted the doctor and made sure I was in the appointment within half an hour. It is simply unheard of for this to happen!

It is my expectation that I will receive consistent service at the very least. The fact that I am able to do that is what keeps me in the game. Further, I would like to mention that the exemplary service, which was provided by the doctor, did raise my level of satisfaction. In numerous instances, the doctors have under-promised, but over-delivered and gone the extra mile.
For example , the doctor has electronically, arranged for an X-Ray, within 24 hours, made an appointment for me to see a qualified technician at the surgery as part of a new service that they introduced to heir patients. 
I went to the hospital on the following day and within twenty minutes I had my X-Ray done!
I am simply impressed. Thank you and Well done to the NHS and Allendale Road surgery for all your services.
GP surgery review: the-allendale-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
I’ve been registered at the practice for a very long time and the service has always been great. The doctors are really good and very professional and are always there to help with your needs.
GP surgery review: the-allendale-road-surgery
Title: First Class
Rating: 5 out of 5
Visited: December 2022
Really can’t fault the staff. They really care about my 91 year old mum and are highly responsive when we have an issue. Well done.
GP surgery review: the-allendale-road-surgery
Title: Above and beyond
Rating: 5 out of 5
Visited: October 2022
The Practice Manager was exceptional with the care and attention given to my daughters referral letter on the 21st Oct at the end of the day. Infact she always goes above and beyond when i have a query or if i'm concerned about anything. Thank you
GP surgery review: the-allendale-road-surgery
Title: Great caring and warm GP
Rating: 5 out of 5
Visited: October 2022
I felt that my GP gave me the attention I needed today. The phone call was not rushed and I felt at ease. The GP has taken good care of me and her advice was excellent to help me ease off my medication with other mind and body meditation yoga and swimming . I am a happy patient . Thank you to all the team at The Allendale surgery.