janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-streatham-hill-group-practice
Title: Brilliant Practice
Rating: 5 out of 5
Visited: April 2022
I have been with this GP Surgery for 43 years.
I truly believe that they have improved over the last 5 to 10 years in many ways.
Their reception staff greet you with a smile, polite & always willing to help.
Their telephone service can take a bit of time getting through but the service you get is excellent.
Brilliant doctors who actually listen to their patients & go 100% for them.
Considering the pressure they were under during COVID, I am sincerely grateful that I am a patient at this surgery.
GP surgery review: the-streatham-hill-group-practice
Title: Impossible to manage a doctor appointment
Rating: 2 out of 5
Visited: February 2022
I had a telephone appoinment on friday. I asked to have any aproximately time to ensure I didnt miss it. They told me it is not possible to ensure any specific time cause of the telephone calls. I wait fron 8.00 to 16.00 all day carwfully looking the phone. I didnt receive any call. I had to call back to ask for the appointment. When the doctor attended quickly he told. You missed a 10.30 telephone appoinment. 

Second time. 030222 i called day before to check any potential time and to see if it is presential or telephone consultation. They told the time at 11.40 and they said a telephone consultation.  I didnt receive any call. I call one hour later to ensure what happends thinking i was given the doctor time to update to the timing. Thet told I had missed my appointment consultation. 
It is a totally dissaster, i am not english native I am very careful to ensure everything is clear to me. I am sure that the doctor didnt call and they said telephone. 
The worse is that there is not any consequence for thede behaviour. There is not any system trace about that. And it makes me to look like a lyer if I have to be proving my englisk skill.  I feel absolutaly discriminated. 

I have the oline app installed. It does not specific if it is a presential or telephone consultation. And if you make an appoinment by yourself appatently the system put automatically 8.00 am.
This is sonethibg perfectly ammened.

Then i suggested all the time you speak with reception ask for the name of the person. And sms o email notification a part from the app. Otherwise not trace nor consequence.
GP surgery review: the-vale-surgery
Title: Very best GP Surgery
Rating: 5 out of 5
Visited: August 2023
All the doctors, receptionists and all the members working for the surgery are very polite, humble, caring and always try to make the patients satisfied. Very pleased with the service.
GP surgery review: the-vale-surgery
Title: Courteous, caring and helpful staff members
Rating: 5 out of 5
Visited: August 2023
I have been visiting this practice for several year and have always found this practice staff caring, prompt to help and willing to go extra mile to accommodate.
GP surgery review: the-vale-surgery
Title: Very helpful
Rating: 5 out of 5
Visited: August 2023
I have been able to book an appointment for sooner and have had very friendly service. I would recommend the surgery to my family.
GP surgery review: the-vale-surgery
Title: Great customer service
Rating: 5 out of 5
Visited: August 2023
We had to move an appointment to an early date and the staff here did it perfectly.

They also gave us medication when we needed it.
GP surgery review: the-vale-surgery
Title: amazing
Rating: 5 out of 5
Visited: August 2023
Good help from staff and doctors. Staff at the front reception are amazing. They always provide  kind, friendly and quick service.
GP surgery review: the-vale-surgery
Title: Poor Service
Rating: 1 out of 5
Visited: April 2023
My father’s prescription was requested by the pharmacy a week in advance and was still not issued by the surgery. When I called the surgery , she did not give me a valid explanation to why the medication was not issued, instead she said “everything will be ordered”. When I asked her to go through what she was ordering she stated that she couldn’t because it was closing time. As a NHS staff, I think this reply is disgusting. The reception team need better training on how to talk to patients in a polite manner and make them feel like they’re being cared.
GP surgery review: the-vale-surgery
Title: Great service
Rating: 4 out of 5
Visited: January 2023
I attend this surgery mainly cos I always have great service. Staff are friendly in person and on the phone. I attend mainly with my 4 year old daughter and the doctors know how to make my daughter feel comfortable.
GP surgery review: the-vale-surgery
Title: Gone downhill
Rating: 2 out of 5
Visited: March 2022
This surgery used to be good, but now you can wait on the phone forever trying to get through despite being number 1 in the queue. Twice now they have decided that I no longer require my medication or need a review before they’ll prescribe it without informing me, leaving me without any for days. I haven’t been able to get a face to face appointment in this surgery since the pandemic began and I feel like they’re now using it as an excuse. I have resorted to visiting in person when enquiring about prescriptions as otherwise I get told they’ll ‘make a note and call me back’ and nothing ever happen- and the surgery waiting room is always empty, so it makes me wonder if they’re doing face to face appointments at all anymore! 
 Would not recommend this place, I’m now looking for a new one as I feel they don’t care about their patients wellbeing at all anymore. 

Oh, and they’re also not open on Saturdays anymore, despite what Google says!
GP surgery review: the-vale-surgery
Title: Very quick and helpful response to a crisis
Rating: 5 out of 5
Visited: January 2022
My elderly Mother who has Alzheimers, suffered a fall which immobilised her. The receptionist was extremely kind and understanding and organised a rapid assessment with help and support happening within 24 hours. Also I was called back within an hour by the clinical pharmacist, who sorted out pain relief and got a call back from the Doctor the following day. All in all I am extremely impressed by this surgery- an excellent team :)
GP surgery review: valley-road-surgery
Title: Wonderful Practice
Rating: 5 out of 5
Visited: August 2023
Have been with this practice for three years. I have found the GP’s to be friendly, empathetic and understanding. Easy to get appointments and calls to GPS are returned timeously.
Feel supported by the doctors especially when going through stressful and difficult situations . Have had calls to check on my well being which made me feel cared for.
Reception staff generally friendly and efficient when making requests.
Thank you to all staff at the practice . Best GP Surgery I have attended in London.
GP surgery review: valley-road-surgery
Title: Best GP surgery I have ever had!
Rating: 5 out of 5
Visited: June 2023
I moved to the area 4 years ago and had to change GP. Thank goodness I did. Valley Road surgery is like a breath of fresh air. All staff are friendly and helpful, calls are answered quickly and appointments can be made quickly. Referrals have been made speedily and followed up. I was finally prescribed the correct medication for my issues which my previous GP refused to do, which has literally changed my life. I cannot recommend Valley Road surgery highly enough. Huge thanks to everyone who works there.
GP surgery review: valley-road-surgery
Title: First class service
Rating: 5 out of 5
Visited: April 2023
Thank you to the team at valley road, really first rate service. Informative, clear advice that was delivered in a friendly easy to understand manner. The appointments were easy to make and ran on time. Great experience of the surgery.
GP surgery review: valley-road-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: March 2023
Great experience for the whole family with appointments straightforward to secure, reception supremely helpful and GPs reassuring. Wonderful with nervous kids. Would wholeheartedly recommend.
GP surgery review: valley-road-surgery
Title: Wonderful practice
Rating: 5 out of 5
Visited: September 2022
I feel that my family are so well looked after by this practice. All the staff are extremely helpful and kind - the reception staff are wonderful, the practice nurse is amazing and all the GPs I have seen have been really really great. I feel so grateful!
GP surgery review: valley-road-surgery
Title: Efficient and great peactice
Rating: 5 out of 5
Visited: June 2022
I have been a patient at this practice for over 20 years. During this time I have always experienced courteous and professional advice from the staff and my GP has been exceptionally empathic and supportive. She empowered me to think about healthy living rather than relying on medication. The practice also supported and informed me about screening and prevention strategies.
Altogether, it is a well organised surgery which offers a lot of variety of healthcare and sees the patient as an adult able to make their own decisions once advice has been proffered.
GP surgery review: valley-road-surgery
Title: Exemplary service
Rating: 5 out of 5
Visited: June 2022
This surgery is amazing! A very personal service. They’re super efficient, turn things around very quickly and are veey friendly and helpful - from the reception staff to the calls with the doctors. So happy I changed surgery - just wish I’d done so sooner!  Would highly recommend them without hesitation!
GP surgery review: valley-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
I recently registered at this practice. Everything has been smooth and efficient. The receptionist is friendly and helpful. The doctor has been proactive following up on test results which other doctors have previously ignored. I feel well looked after and safe in their hands. I am so glad I switched to this practice.
GP surgery review: valley-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
Thanks to everyone at the practice. You are a great team. Fantastic GP, nurses, AHPs, admin staff. Well done!
GP surgery review: valley-road-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: April 2022
Always able to contact by phone and on line. Staff is usually friendly abs helpful. Phone appointments in emergency available ‘same day’. 
Face to Face appointments available.
GP surgery review: broomwood-road-surgery
Title: Terrible
Rating: 1 out of 5
Visited: September 2023
They make appointments over the phone then forget to record them, so you turn up to find they've no record of the appointment. They're always late. They're inconsistent when recording results, they don't listen and I've never seen an actual doctor, they employ non-medical qualified staff with little or no understanding of the health issues. They're quite good at telling you to take over the counter painkillers.
GP surgery review: broomwood-road-surgery
Title: Very poor service
Rating: 1 out of 5
Visited: June 2023
On hold for 24 minutes and 16 seconds listening to a recorded message on a loop.  Finally answered and was cut off after giving the requested date of birth.  I appreciate that the lines may be busy and that some calls take longer but to then cut off the call is extremely poor.  Thank goodness I was not trying to get through for urgent advice.
GP surgery review: broomwood-road-surgery
Title: Disgusting service
Rating: 1 out of 5
Visited: December 2022
My daughter got very ill with post traumatic stress disorder . Tried to get her an appointment. Only could give me  one in three weeks time. I was desperate sat in urgent care Queen Mary’s for six hours. Then the pru the next day for another six hours. Eventually got the help I needed. My daughter is special needs. I have requested her medical records two weeks ago. Phoned up this evening to be told it takes 28 days and they are behind at the moment could be longer . I have been with this surgery for 40 years. Whatever has happened to them . Looking for another surgery now cause I cannot believe the service they are offering. Absolute rubbish
GP surgery review: broomwood-road-surgery
Title: Refusing to see my 4 year old daughter
Rating: 1 out of 5
Visited: December 2022
Have been attempting to get a diagnosis for my daughter who has scarlet fever symptoms! Keep getting fobbed off by GP and have had to get a private video call consultation in order to get my daughter treatment where she was prescribed penicillin, I was also advised by the private consultant that my daughter needs a physical examination by the GP so that she can be properly diagnosed. I told the GP this and was told that the private consultant shouldn't have said that and still refused my daughter an appointment! (At least the private consultant has taken my concerns seriously!) My daughter needs a diagnosis, also if this is scarlet fever you have a responsibility to inform the school and the appropriate authorities! Have filled out yet another e-consult form today, but no surprises have heard nothing. I understand that you are busy but you should actually listen to your patience concerns when you do speak to them, that way less time will be wasted and you might actually see some patients instead of wasting time on the phone telling that that you won't see them. I have spent 20 minutes over 2 phonecalls speaking to the GP that is the equivalent of 2 face to face consultations! And still no diagnosis! What a compete waste of everyone's time!
GP surgery review: broomwood-road-surgery
Title: Prescription Clerk
Rating: 3 out of 5
Visited: November 2022
I've phone yesterday afternoon to prescription talk to talk about medication.  The prescription was very rude and repeated all the time shouting I'm can't hear. After the while she begins listening me. She told she can hear mumbling nothing else. She call me by name without asking if this ok if I'm call you by first name. I'm became very stressed after taking to her.
GP surgery review: broomwood-road-surgery
Title: Appointment refused  by receptionist
Rating: 1 out of 5
Visited: August 2022
I have developed high blood pressure while abroad (meaning 220/160 heart rate over 130) and received emergency treatment by cardiologist (prescribed emergency medication at the moment) .  Went to book appointment in person today 26/08/2022 as need to follow the emergency treatment given but I was refused and told that I need to book an appointment online (even explaining I do not have the access as the links/registrations letter given me by surgery never worked). Still refused help by receptionist and no appointment booked for me!  Went online but I have no access to link me with the surgery and to book the appointment! I understand from your website I can book appointment online,  phone or in person. The way you run the practice and refuse your patients to access help from doctors for urgent help for people with heart condition is terribly wrong.
GP surgery review: broomwood-road-surgery
Title: No Duty of Care at this Surgery
Rating: 3 out of 5
Visited: June 2022
I spoke to a receptionist at 3.30pm today and told her of my mother's  illness.  We thought she may have a chest infection and wanted to speak to a doctor to see if she needed antibiotics (having no surgery at the weekend, we were very anxious that she should have them ASAP).  Still no call at 5.45pm so I called again only for an automated voice to say phone lines were busy but we'll take your call as soon as we can.  15 mins later and no answer.  I phoned back at 6.02pm to see if the "out of hours" message was on - no.  An early Friday night for this surgery then.  Thanks for your (not) duty of care.  You should be ashamed.
GP surgery review: broomwood-road-surgery
Title: Confused
Rating: 3 out of 5
Visited: April 2022
I went on line to complete an e-consult form; however, it wouldn't let me complete it as my issue was deemed urgent and to call the surgery. I called the surgery, and while I waited to be answered, the ansaphone message asked me to complete an e-consult form and I would receive a telephone call within 24 hours, I assume this would be from a doctor. When I got through, the receptionist managed to book a telephone consultation for the following Saturday morning (four days later) with a doctor from the Hub. I offered to send a photograph of my 'infected' eye, but she said that wouldn't help. So, I'm left wondering, a call within 24 hours, presumably from a doctor, or, because the e-consult form wouldn't let me complete it because it deemed the issue was 'urgent', a wait of four days for a call from the hub??????  I'm at a loss to understand the logic.
GP surgery review: broomwood-road-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: March 2022
Can’t make appointments via the phone as you can never get thru! So you have to do online consultations, the issue is it’s the receptionist who decides if you get to see/speak to a doctor! They are like bulldogs! 

I’ve been suffering with severe back pain (crippling pain) and I got text saying “refer myself for physiotherapy” I called and got thru eventually to the rudest and most miserable receptionist ever! I said I want to see a doctor and has my consult been passed on to them? She said no you was told to self refer! How can someone with no medical training decide if I need to see a doctor or not! I know my body and something is wrong! No appointments available for weeks! I said what am I meant to do just stay in pain and she pretty much said yes! 

I know Google is the worst thing for medical issues but my symptoms fall in to a few scary categories and it’s my right to be able to make an appointment with my GP who if then decides that’s what I have to do I would without hesitation! 

It is wrong that this is now how GP surgeries are being run! How many people are listening and going undiagnosed due to receptionist!
GP surgery review: poverest-medical-centre
Title: Appointment
Rating: 1 out of 5
Visited: September 2023
I phone the other day asking for appointment to see my doctor and the lady said my doctors book would be open the next day ring back at 8 then when I rang the receptionist said I wish people wouldn’t tell patients this there is nothing till November.This is awful .
GP surgery review: poverest-medical-centre
Title: Terrible
Rating: 1 out of 5
Visited: August 2023
You can never get an appointment when you need it, reception tell you to call first thing when they open and by the time you speak to someone there are no appointments left. Blood test results take weeks to come back and appointment times run over by nearly an hour everytime I have been. Would not recommend.
GP surgery review: poverest-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
Since I join this practice, me and my partner have had a very good experience, our doctor is amazing, the reception very kind, thank you all for your help.
GP surgery review: poverest-medical-centre
Title: Extremely Poor
Rating: 1 out of 5
Visited: January 2022
I Contacted the Gp Surgery on The Tuesday (18th Jan 2022) To Find Out Whether My Results Had Come Back from the Doctor The Lady Who Spoke To Me Was From The Results Line The Lady Informed me the Three Samples Had Come Back( One Blood One Urine and One Stool Sample) But Was Waiting On Two More to Come Back And Was Told To Ring back At The End of The week Which i Did on the Friday (21st Jan 2022) I Rung Them Again after 10.30 Am But Still No Samples Had Come Back Was Told To Ring again The Following Week I Rang On Tuesday (25th Jan 2022) I Contacted The GP Surgery again and asked if My Results Had Come Back Yet I Was Told That The Results Were In The Doctors At That Time and Hadn't Seen Them  Yet But The Women Who Answered The Phone was Very Rude And her Manners Were Very Poor and I Was Told again To Do another Sample But Something Needs To Be Done Urgently With Peoples Manners In Answering A Phone Call
GP surgery review: st-mary-cray-practice
Title: great team
Rating: 5 out of 5
Visited: June 2023
my husband and I  joined practice last year one thing I liked about it was  staff made  sure we understood how practices running's   When we have both been unwell I could not ask for more  when we call practice  keep up the good work
GP surgery review: st-mary-cray-practice
Title: Excellent patient care
Rating: 5 out of 5
Visited: November 2022
I contacted my GP via e-consult at approx. 3 p.m. and received a response at 4 p.m. saying that the prescription I needed had been sent to the pharmacy. This is an excellent response time.
GP surgery review: glyndon-pms
Title: Registration
Rating: 2 out of 5
Visited: January 2023
So basically I have registered with this gp 2 years 
During that time it was impossible to get a appointment what so ever 
I have accidentally registered with another one online witch 2 hours away from me.
Now I have made a new registration 1 month ago but unfortunately I am still registered.
I can’t even get a response if I’m
Registered on not 
I don’t understand what are we supposed to do
GP surgery review: glyndon-pms
Title: Professional, friendly and outstanding
Rating: 5 out of 5
Visited: January 2023
I have been registered with the GP practice for over 5 years after moving out of my previous GP surgery. I can honestly say that I have received professional advice and support with outstanding care always.

Every time I have had an appointment, the doctor’s and midwife have made me felt am being listened to, I have always been given the opportunity in the discussion about my health issues or concerns without any hesitation. They go an extra mile and beyond to make sure that the patient understands everything every step of the way.
The whole practice team are easily approachable, kind, friendly and helpful at all times.

I am truly grateful, do highly appreciate the support, advice and care provided by the team to me and my family.

A million thanks can never be enough to express my gratitude to the wonderful team behind this amazing GP practice.
GP surgery review: mostafa-pms
Title: Amazing surgery
Rating: 5 out of 5
Visited: December 2022
Best GP practice Iv ever experienced, all staff are very accommodating & always do their best to provide an appointment for my kids as soon as possible. The phone is always answered so promptly , by friendly helpful reception staff
GP surgery review: mostafa-pms
Title: Helpful, listen, kind
Rating: 4 out of 5
Visited: November 2022
While it's clear that they're busy, the reception and medical personnel have always been attentive and respectful. Today, after struggling on the phone for an hour and a half with a different medical provider who was exceedingly rude and hung up on me, the receptionist took it upon herself to resolve my issue and was supportive when I got upset. 

I have also been listened to in detail about a chronic health condition that other GPs just dismissed, and feel they are doing a much better job at investigating this than previous GPs I have seen.
GP surgery review: balham-health-centre
Title: Very kind and understanding
Rating: 5 out of 5
Visited: June 2023
I was referred to the centre for a blood test that needed to be done quickly.  I arrived thinking my appointment was at 09.45, but I was wrong: my letter clearly showed it to be for 09.15.  The receptionist was very kind and understanding, and sorted my test for me there and then.  Thank you!
GP surgery review: bedford-hill-family-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2023
I was contacted by the GP to make a non-urgent appointment and used the E consult service to book. I was given a face to face appointment very quickly and the doctor was extremely helpful.
My whole family has always received excellent care at this practice and we all feel very spoiled and grateful
GP surgery review: bedford-hill-family-practice
Title: Very supportive
Rating: 5 out of 5
Visited: May 2023
Very efficient visit, on time and easy to navigate. Well looked after and answered all questions leaving feeling well looked after
GP surgery review: bedford-hill-family-practice
Title: Accessible GP
Rating: 4 out of 5
Visited: May 2023
I was able to arrange a F2F appointment within a fortnight / The appointment was on time / A way forward was agreed.