janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: mitcheldean-surgery
Title: Thank You Mitcheldean Surgery
Rating: 5 out of 5
Visited: October 2022
My husband and I arrived very early for our Boosters and Flu vaccinations today. The reason being that we were returning from our Vets in Cinderford, and our dog was in the car. Despite the fact that the staff were eating lunch they were happy to do our vaccinations immediately - chatting and smiling throughout. We were so relieved and grateful. They could have told us to come back later. Throughout the years at the Surgery, we have always been so impressed by the medical care we have been privileged to receive. Thank you one and all.
GP surgery review: mitcheldean-surgery
Title: Great Practice and very helpful communication routes
Rating: 5 out of 5
Visited: May 2022
I have used the NHS contact system to contact the surgery during and post covid. For simple matters , it's quick and efficient and highly effective. Thanks to the Surgery Team. Much better and simpler than a call/call queuing.
GP surgery review: newnham-surgery
Title: Shambles
Rating: 1 out of 5
Visited: June 2023
I have been trying now for more than 6 weeks to get an appointment to get results of a scan. I work so calling at 8.30 to try and get an appointment is not possible as we are not allowed our phones on the factory floor. How can they not have appointments available even when I say that I will take anything even if its in 4 weeks time. The receptionist that are not helpful at all just say call 111. Not sure calling 111 for scan results is what's its there for. A total disgrace
GP surgery review: newnham-surgery
Title: Some nice people work here
Rating: 3 out of 5
Visited: April 2023
But I’m still waiting for the letter I need to get a council house in Newnham and it’s still not here! I know it’s been written, I know what it says but I don’t have it despite asking for the last two days for it to be emailed to me! Yet again, it hasn’t reached me for the application I am doing now, and I have phoned, they said they would send it again (even though they have supposedly sent it already!)
Fingers crossed it gets here today! 
Regards 
Nicola
GP surgery review: newnham-surgery
Title: Practice is a shambles
Rating: 1 out of 5
Visited: January 2023
Unable to obtain GP appointment this morning, offered something a month away. We are told the doctor we registered with is no longer at the practice but she is still listed as the only GP at the practice. The need is for a referral for a broken finger and the GP is the only person who can provide it. Consequently we have no service at all, and no form of redress. At our wits end.
GP surgery review: severnbank-surgery
Title: Not able to get a face to face appointment
Rating: 3 out of 5
Visited: September 2023
Due to being unable to be seen face to face my 3 year old granddaughter had to be taken to Gloucester Hospital in the evening (after a telephone consultation)when arriving at Gloucester Hospital waiting for many hours to be told by dr that she should not have been sent to Gloucester Royal Hospital!! As suggested by the practise … very disappointed .Some cases require immediate face to face consultation with a doctor.
GP surgery review: severnbank-surgery
Title: Not brilliant
Rating: 2 out of 5
Visited: June 2023
Unable to get face to face appointments as a family we do not attend doctors only when needed which is rarely… it’s made very difficult to get an appointment, even for items which could be easily obtained by doctor looking at medical records..having to go else where to get important documents completed
GP surgery review: severnbank-surgery
Title: Awful
Rating: 1 out of 5
Visited: February 2023
Two telephone consultations, once the gp was eating her lunch whilst talking. All i could hear was her chomping on crisps. It was so difficult trying to explain my symptoms when i had to wait  for the gp to finish what she was eating for a reply. The second time i telephoned first thing in the morning and managed to get through after 15 attempts, arranged a telephone appointment. I waited all day for a telephone call, the gp finally telephoned at 6.05pm. I must say, the reception staff are brilliant, they are so helpful, shame about the poor standards of the gp's.
GP surgery review: yorkley-health-centre(wg)
Title: Another great health care experience
Rating: 5 out of 5
Visited: October 2022
When attending Yorkley Health Centre for my Covid-19 booster, I mentioned a severely swollen little finger on my right hand to the clinician.   It was suggested that I see a doctor about it, and I was seen that same afternoon!   The doctor was very kind and understanding.  Following an X-ray to confirm osteoarthritis, I then saw a different doctor to discuss the results of the X-ray.  I received sincere help and advice during this second consultation.  

I would like to name the doctors involved, but understand that this review must not include the names of individuals, which is a bit of shame.

Another great health care experience from Yorkley Health Centre!
GP surgery review: gloucester-health-access-centre
Title: Great reception
Rating: 5 out of 5
Visited: June 2022
Had difficulties with my repeat prescription. Reception were very helpful in supplying me with details in pursuing the matter, eventually advocating directly of my behalf to effect a happy outcome. Thank you for going that little bit further, much appreciated.
An asset to the practice.
GP surgery review: kingsholm-surgery
Title: Long waits for appointments
Rating: 1 out of 5
Visited: June 2023
Long waits for appointments. Getting through on the phone is unlikely, lines still closed long after their lunch break ends. If you go to see them in person, they tell you to call at 8am or 2pm which can be impossible if you work for a living.
GP surgery review: kingsholm-surgery
Title: Fantastic customer service
Rating: 5 out of 5
Visited: February 2023
I cannot fault this practice. My parents are paitents here and I have called to get advice, visited with parents, booked appts and sorted out queries. From the reception team to the Drs and Nurses they couldn't be more helpful or caring. I live 2 hours away so knowing they have great care is vital and honestly I cannot fault this surgery....so don't believe everybody review ....I can highly recommend the whole team and feel reassured that they will take care of my parents. 10/10 for Alltwen staff and thsnk you
GP surgery review: kingsholm-surgery
Title: Very helpfull resepchionist
Rating: 5 out of 5
Visited: February 2023
How people can say resepchionist are rude,I have been with this practice for almost 20 years and no one has ever been rude to me,admittedly it's not so easy to see a Dr face to face but phone calls are there and nurses are friendly and very helfull,100%
GP surgery review: kingsholm-surgery
Title: Frustrated
Rating: 4 out of 5
Visited: January 2023
My experience today has really tested my patience. I just want to be able to access the online services. I have been given my user name and password and used them to gain entry but they are not accepted. I have visited reception 3 times to get help. Staff do their best but they are not qualified to deal with  technical stuff. I want to be able to use systmonline so that a) I don't have to phone the surgery and b) I don't have to visit the surgery other than needing a face to face appointment with a doctor. Is there a member of staff who knows what they are doing when it comes to accessing systmonline? I am a computer novice and don't get it right myself. I have used patience and humour when dealing with issues at this practice. It's not their fault; it's the governments!
GP surgery review: kingsholm-surgery
Title: Please do something to sort this doctors surgery out
Rating: 1 out of 5
Visited: January 2023
Honestly the worst doctors surgery I have ever encountered. Unfortunately for my dad he is a patient here and they are terrible! You can never get through, the staff are rude, the doctors couldn’t be less caring if they tried, their systems are out dated, they don’t take prescription requests over the phone, you wait weeks even months for a routine appointment, prescriptions are slow and the list just goes on. They just make everything so difficult for their patients it’s ridiculous. Maybe they should speak to Churchdown surgery and get some advice from them because they are absolutely superb and are doing everything right!
GP surgery review: kingsholm-surgery
Title: Poor quality of care to patients
Rating: 1 out of 5
Visited: July 2022
Very rude staff and very unhelpful, just tell you to go to A&E!  Absolutely not duty of care to patients that need urgent help.  I would not recommend this surgery.
GP surgery review: partners-in-health,-pavilion-family-drs
Title: Customer service needs improved
Rating: 3 out of 5
Visited: June 2023
Most miserable receptionist today, all i got was a hello pavillion docters. What happened to ' how may i help you? ' and then extremely flat voice through out the whole conversation. I understand how stressful a job can be, we are all in the same boat but when your ringing a service because you need help or advice you shouldnt be  met with someone on the other side of the phone who sounds likes they couldnt careless esp when the person ringing was nothing but polite. Receptionists are front of house and they are the first port of call who set the standard and reputation for a docters surgery and by that receptionist on the phone they are certainly not giving a good impression.
GP surgery review: partners-in-health,-pavilion-family-drs
Title: Caring GP
Rating: 5 out of 5
Visited: May 2023
I felt listened to and involved in the treatment plan. GP apologised for the wait for a review. Such a shame this GP is leaving.
GP surgery review: partners-in-health,-pavilion-family-drs
Title: Brilliant Surgery
Rating: 5 out of 5
Visited: April 2023
As a family we have been with this GP surgery for around 4 years unfortunately we have definitely been more than average users due to multiple illnesses between us all. I can honestly say I’ve never had a bad experience. Sometimes the wait time to answer the phone is longer than I would like but they always do answer. The receptionists are always friendly and do what they can in what must be an extremely challenging role. Triage have always called back in a timely manner and given good advice or offered a same day appointment when it’s been needed. The wait for routine appointments can be a bit long but routine appointments have always been really thorough and addressed the presenting need.I have also used the online form and had a quick response. As well as the nurses and drs I have also had telephone appointments with the pharmacist which have been helpful. Just an example which is not unfamiliar to me, recently I phoned the surgery, I was number 3 in the queue, took around 5 minutes to get through, I requested a call back from the triage nurse for some advice about an illness for my child, triage called within an hour and a face to face appointment was made for the same day. I am baffled by some other reviews I have seen as it couldn’t be further from my many experiences. Wouldn’t hesitate to recommend the surgery. ! Thank you to all the staff that work there :-)
GP surgery review: partners-in-health,-pavilion-family-drs
Title: Listen to my needs
Rating: 5 out of 5
Visited: September 2022
I have always found the practice good for me especially the last couple of months when my health hasn't been great. The doctor was very thorough and informative and she gave me lots of information I didn't know about.
GP surgery review: partners-in-health,-pavilion-family-drs
Title: Do not provide an adequate service
Rating: 1 out of 5
Visited: June 2022
Inconsistent service, no available appointments, lack of humanity. Staff demonstrate little interest in personal situations and stick to pre written script. Yes, I clapped for the NHS during the pandemic - those on the frontline did an absolutely fantastic job. This surgery is shambolic, I worked in the NHS for 26 years and have never felt such despair for what used to be held in high esteem by the rest of the world. 

To be honest, you're probably better off with a GP than registering here. Promised call back never materialises.
GP surgery review: severnside-medical-practice
Title: Faultless
Rating: 5 out of 5
Visited: December 2023
Working in a GP surgery myself, I know it’s not very often you get to hear the good things, so I just wanted to let you know what a wonderful job you’re doing. I rang this morning with an incredibly sore throat, querying tonsillitis and after a 15 minute queue on the phone (understandable given I rang at opening), I was given a same day telephone triage appointment. Your paramedic rang (I forgot his name, sorry!) within 20 minutes of me having spoken to reception, and issued penicillin and worsening advice. Less than an hour from phoning to treatment - absolutely faultless! Especially at such a busy time of the year. Thank you and hope you all have a restful Christmas and New Year.
GP surgery review: severnside-medical-practice
Title: Always helpful
Rating: 5 out of 5
Visited: September 2023
The best practice I have ever been registered with. Extremely helpful and understanding receptionists, nurses/doctors.

The only downside is trying to get an actual face-to-face appointment. In the first instance it's a lucky dip when phoning first thing in the morning. Then you get a date for a "phone consultation" which is no good to man nor beast. I haven't seen my doctor for years. Don't get me wrong, I totally understand the issues the NHS are going through and I do love our NHS! They deserve better. But how does a chat on the phone compare to a face-to-face appointment? It doesn't.

I get the precautions due to Covid-19 but hasn't that eased? I, for one, wouldn't mind if I had to wear a face mask. In the reception area the "social distancing" could still be put into practice.

So bring back the days of actually seeing your wonderful doctor and not just a voice over the phone. Please!!
GP surgery review: severnside-medical-practice
Title: Unable to book an appointment
Rating: 2 out of 5
Visited: July 2023
After receiving a letter from the gastroenterology dep at gloucester hospital requesting a blood test to be taken this week by my GP (beginning 17th) for analysis prior to my appointment with them on the 15/08/23, I rang sevenside medical practice to book the blood test requested only to be told there were no appointments available for the foreseeable future and certainly not this week. This is evidently lack of duty of care on the part of sevenside medical practice.
GP surgery review: severnside-medical-practice
Title: Excellent practice and staff
Rating: 5 out of 5
Visited: June 2023
I have joined Severnside practice in the last 6 months and they have been brilliant, yes you have to phone for emergency appointments, but they see you within 24-48 hours. Also excellent standard services and appointments, I got half an hour menopause appointment which was a huge help. All the staff from reception to specialist nurses and Drs have been wonderful to deal with. Cannot recommend this practice enough.
GP surgery review: severnside-medical-practice
Title: Poor practice
Rating: 1 out of 5
Visited: July 2022
Don’t expect to get everything on your repeat prescription as it will not happen. They let you have only what they can be bothered to send the prescription through for they don’t even care if it is life saving medication they omit. Brace yourself for at least 30 minutes hanging on the phone waiting for them to answer. Nice swanky surgery pity the service is rubbish
GP surgery review: severnside-medical-practice
Title: Dr's amazing, if you can get through to them!
Rating: 3 out of 5
Visited: June 2022
I have been with this surgery for years and since they have moved from Gloucester City Health to Severnside Medical practice it is nearly impossible to get through on the phone to them! 35 min wait today to speak to an unfriendly receptionist.  When you go in the office no one is on the phone either!   They had a link online that you could ask a question instead of calling but have removed this as well now.  Such a shame as all the GP's in this surgery are fantastic!!
GP surgery review: hadwen-health
Title: Dreadful
Rating: 1 out of 5
Visited: November 2023
This practice has the audacity to use the NHS app to send urgent messages to their patients advertising the fact they are using their premises to allow presumably private firms to teach maths and English classes ! Of course this will bring more money into the practice but Really ! Is that the best use of the app when patients are waiting weeks for appointments and months for annual reviews.  Think before you register here !
GP surgery review: hadwen-health
Title: Great Care
Rating: 4 out of 5
Visited: June 2023
Amazing service, called at 8.30am, and call back from lovely ANP who has made a management plan and sorted a script, all before 9am. Thank you so much
GP surgery review: hadwen-health
Title: Prescription problems
Rating: 3 out of 5
Visited: June 2023
I ordered my medication on or before the 21st of June. When I went to the Pharmacy to collect it, not had the prescription from the Hadwen Medical Practice, this was the first of July. For some reason we do not get notice on our phone text anymore that it is ready to collect! At the Pharmacy I said that I have run out of tablets, and could I have a couple to tie me over. He said no, we are not allowed to do that! 
Why has somebody not done their job properly. Is it the Pharmacy or is it the Practice?
I will be in touch on Monday morning! as I’m desperate for the medication!
GP surgery review: hadwen-health
Title: Fabulous
Rating: 5 out of 5
Visited: May 2023
Had kidney scan and cystoscopy, appointment started on time , fantastic doctor,nurse and scan ladies ,all put me at ease. Fabulous
GP surgery review: hadwen-health
Title: Receptionists
Rating: 2 out of 5
Visited: May 2023
Received  a Doctors telephone call which I missed by a second picking up the phone, Rang back immediately Receptionist said Id have to join the appointment que which was number 21 what.. Practice surely should have a Direct Line for such Calls appalling service from a Doctors. .Receptionist need more compassion, Understanding, and humanity. especially when people are poorly
GP surgery review: hadwen-health
Title: Telephone lines
Rating: 4 out of 5
Visited: March 2023
On Thursday 2nd of March 6.30pm I received phone call ,but couldn’t hear or understand most of it as phone line not clear,sound really muffled,like underwater, it wasnt first time when gp called me, not sure if it one particular gp office as no problem hearing when phoning in. spoke to some people and they experience same, hard to hear or understand as line not clear. After  all that efford of gp calling me back I was left with not sure what she was saying due bad connection .
GP surgery review: hadwen-health
Title: Great Service
Rating: 5 out of 5
Visited: January 2023
I must compliment the doctor who saw me and for the medicines prescribed, everything worked well, however I had to apply for additional medicine and did this through the Patient Advisor who passed my request to the Prescription Team, the speed and efficiency that this was processed, tells me how well you all work as a team.A big thank you from me
GP surgery review: hadwen-health
Title: Great practice, great service, great staff
Rating: 5 out of 5
Visited: December 2022
All members of staff are great help they go above and beyond to help to getting appointments results. Fab team
GP surgery review: hadwen-health
Title: Friendly staff, excellent practice
Rating: 5 out of 5
Visited: October 2022
I called up the practice today at 11am and received a telephone appointment with the nurse at 3pm. I was called promptly at the given time and the service I received was excellent. Every time I’ve seen the nurse over the years she has been absolutely lovely, informative, kind and caring. I believe credit where due should be given and the service I’ve always received at Hadwen has been nothing short of outstanding.
GP surgery review: hadwen-health
Title: Fantastic service
Rating: 5 out of 5
Visited: October 2022
My elderly father was extremely unwell this week and I had a very positive experience dealing with Hadwen Health on his behalf. The patient advisor was excellent - relayed messages and communicated back to me swiftly. A doctor called me shortly after and was excellent - very thorough. Not long after that, another doctor came out to see him - she was professional, friendly, helpful and showed genuine kindness and concern. She gave him a thorough examination and quickly arranged for him to go to hospital where is recovering now. 
My father has always spoken very highly of the practice and now I know why!
GP surgery review: quedgeley-medical-centre
Title: Outstanding bedside manner of one doctor
Rating: 5 out of 5
Visited: December 2023
I have had some good visits here, some less so. But today I saw one junior doctor in particular that was fantastic, very reassuring and helpful about everything to do with my situation. I cannot fault her whatsoever so felt the need to give positive feedback. Unfortunately I am not allowed to give names here so will leave that out, but thanks a lot to her personally.
GP surgery review: quedgeley-medical-centre
Title: Brilliant service
Rating: 5 out of 5
Visited: July 2023
Telephoned the surgery after 3pm - consultation at 4pm - prescription sent to chemist who dispensed medicine immediately.
GP surgery review: quedgeley-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: June 2023
Wanted basic assistance from nurse who after a consultation then said couldn’t help.

Had consultation prescribed contraceptive pill when picked up from pharmacy was one that had been on before and didn’t want to use again. As a temp patient refused to then help. 
Only a temp patient as at uni ,used to be patient and known by surgery cant go to uni surgery in summer holiday as uni campus closed
GP surgery review: quedgeley-medical-centre
Title: Patient friendly practice
Rating: 5 out of 5
Visited: February 2023
It's so refreshing to have reception staff who are friendly and go out of there way to help. Having just come out of hospital from major surgery, they rushed through my pain medication despite a mix up with the hospital notes.
 You get an appointment very quickly and the doctors are very friendly. 
Top marks 10/10
GP surgery review: quedgeley-medical-centre
Title: Absolutely fantastic!
Rating: 5 out of 5
Visited: June 2022
The team at Quedgeley Medical Centre are wonderful. The reception team are always really helpful when booking appointments and for another enquiries. 
The doctor we see is truly amazing with my children particularly my daughter who frequently has respiratory issues. She is always seen quickly and he is always so thorough and helpful in providing both treatment and reassurance. Nothing is ever too much trouble for him and I feel he really deserves to be acknowledged for the care he and others there provide!
GP surgery review: brockworth-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Appointment with nurse for Ltc review , very polite ,as all drs have seen have been.  Took time to explain everything , asset to your team
GP surgery review: brockworth-surgery
Title: Great practice
Rating: 4 out of 5
Visited: January 2023
Good examination, but long waiting times. Also very local to my accommodation.
GP surgery review: brockworth-surgery
Title: Chaos
Rating: 1 out of 5
Visited: September 2022
The website is no good if you have a question and do not want an e consult I.e changing an appointment 
Trying to phone is no good as after half an hour no joy 
Going to the surgery is just as bad as you queue for half an hour as two receptionist see one patient at a time and chat in between. Why are both people not seeing and attending to patients and so moving the queue along.
The electric doors have not been working for months which means you have to pull them open and no hand sanitizer in the reception area so as to able to clean hands 
All in all the surgery seems to be in a very bad way