janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: roundwell-medical-centre
Title: Great Reception Staff
Rating: 5 out of 5
Visited: November 2022
I am proud of every single one of Roundwell’s Reception staff for keeping going when you could so easily have voted with your feet and left the NHS. You all care, you care so much that when things go wrong, or you read negative comments it hurts. You all feel overwhelmed by the sheer volume of demand that is pouring down on you.  You all go home in the evening and have sleepless nights thinking about that person who was upset, shouted at you, or made you cry when your hands are tied by the system or the lack of appointments. Do you want to ask “Is it an emergency for today” - No you don’t, but if there is no other way, what do you do. Thank you for everything you have done during the two covid years and everything you continue to do, there are people out there who really do appreciate it.
GP surgery review: roundwell-medical-centre
Title: Flu Jab
Rating: 3 out of 5
Visited: October 2022
Today i had a flu jab and the health care worker giving the jabs is very good at putting people at ease.  Excellent manner always asks how you are and listens when you are having a bad time
GP surgery review: roundwell-medical-centre
Title: Useless phone system
Rating: 1 out of 5
Visited: October 2022
Multiple attempts at contacting the practice to book an appointment in advance to get down to number "1" in the call que just to be cut off by the phone system. Call back to join a Que of 10 Callers not appropriate after 36 minutes of waiting to be answered
GP surgery review: roundwell-medical-centre
Title: Awful - avoid
Rating: 1 out of 5
Visited: October 2022
I’ve been with this practice for nearly 7 years. They were great through Covid, but since then have gone downhill rapidly. I called today to ask for an urgent appointment to see someone about my deteriorating mental health and was told the earliest appointment would be 15th November, over a month. When I objected, I was given an appointment one week earlier. I desperately need to go back onto medication and I tried to explain this to the receptionist, but she just got impatient with me. I am now changing practice.
GP surgery review: roundwell-medical-centre
Title: Not moving forward
Rating: 1 out of 5
Visited: October 2022
I have been a customer of Roundwell surgery for many years and I can see that recently it is getting worse.
The website is old and not working properly - if you try to leave negative feedback it leads you to a website saying "Form unavailable" like they don't want you to leave any negative feedback.
There is no way for people with disabilities to reorder medication as the form online is unavailable, and there is no email address to find anywhere for the surgery or to repeat the prescription, also you cannot order medication by making a call. The only acceptable way of ordering the medication is to write what needs to be ordered on a piece of paper and throw it into a letter box at the surgery. So thoughtful of people with disabilities or people who need constant care and their carers. 
Somehow other surgeries adapted to modern technologies and accepted online forms and emails to order medication.
That should be addressed immediately as that's not very inclusive and maybe it's against the disability act.
GP surgery review: roundwell-medical-centre
Title: Amazing Health Assistant
Rating: 5 out of 5
Visited: September 2022
I was recently diagnosed with breast cancer and expressed this to a lovely man during my health check. When I told him my news he stopped asking questions leaned forward and asked how am I doing with genuine compassion, a complete stranger to me but after few tears and tissues I left feeling I had told a friend my news, extremely comfortable to talk to and genuinely and caring man, thank you
GP surgery review: roundwell-medical-centre
Title: Booking of child flu appointment
Rating: 5 out of 5
Visited: September 2022
Yesterday I received a text message from Roundwell offering my 3 year old an appointment for Nasal Flu. The text contained a link so I was able to book the appointment electronically at a time/date which was convenient without needing to phone the practice. Super service!
GP surgery review: roundwell-medical-centre
Title: Good clinical practice
Rating: 4 out of 5
Visited: April 2022
I met a lovely health care assistant at the practice this morning for my blood test she was very professional and had a lovely technique with taking the blood sample. She listened to me as a patient and had a lovely manner
GP surgery review: roundwell-medical-centre
Title: Pleasant and efficient
Rating: 3 out of 5
Visited: April 2022
I rang this morning … 2nd in the queue ..to complain about a urine infection that had been brewing for a couple of days
I spoke to a very pleasant receptionist who asked a few questions before 
I was invited to take a urine sample to the surgery which I did 
I was told a doctor would ring me .. which happened .. my problem was discussed and I was prescribed antibiotics .. the doctor asked where I was and I replied Longwater outside Boots
She promptly pinged the prescription over to them and I collected it. 
I hope this is the way it is now foe all patients 
Previous times you waited forever to get through on the telephone, receptionists were not overly helpful, then to be told  to go to the walk in centre or wait days or weeks for an appointment 
I was very impressed today and pleased I don’t have to become more ill before getting treatment 
Thank you .. I could not have asked for  better help
GP surgery review: roundwell-medical-centre
Title: Fantastic GP care, exemperlery clinician
Rating: 5 out of 5
Visited: March 2022
I attended the practice following surgery I was listened to, the GP gave reassuring advice and a personal approach was given. He followed me up accordingly ensuring that my needs were met and he was very professional he had a lovely bedside manner and he is a excellent GP. He met my health outcomes holistically and I felt like an individual he is an asset to the practice. Thank you for caring about the patients you treat and the hours you work that go unnoticed to fulfil the demanding role
GP surgery review: st-stephens-gate-medical-partnership
Title: Compassionate treatment
Rating: 4 out of 5
Visited: April 2022
I visited the nurse for a routine test which was completed efficiently and the procedure and resulting testing process was well explained to me, but then I mentioned another issue which was more complex and emotional. The nurse was generous with her time, showed me genuine care and compassion and made arrangements to follow up. She gave me all the help and reassurance I needed. I know I shouldn't have raised a second issue in one appointment but she was happy to help and reminded me that I matter and my health is important.
GP surgery review: st-stephens-gate-medical-partnership
Title: Very friendly and efficient receptionist
Rating: 5 out of 5
Visited: April 2022
I came in to collect my medication, but it wasn’t signed off yet, and the kind man on reception had it sorted for me in less than 5 mins. This was my first experience here as I’ve just moved to the area, and it was a very pleasant experience!
GP surgery review: the-lionwood-medical-practice
Title: Excellent team and care!
Rating: 5 out of 5
Visited: February 2022
I moved to this practice in 2021 following inadequate care from another surgery.
I’ve found the team to be friendly, informative and helpful.
I’ve had the medical assistance I’ve required and I feel in safe hands. 
I highly recommend.
GP surgery review: the-lionwood-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: February 2022
Following a phone call request I had a doctor contact me within an hour and arranged ECG, the nurse who I saw was brilliant she explained thoroughly all the issues I was experiencing and I left the surgery with a better understanding of my problem. Thank you
GP surgery review: the-lionwood-medical-practice
Title: Good practice
Rating: 4 out of 5
Visited: February 2022
Why do I have to make an appointment at 6oclock in the morning on the Internet, I use to go on appointments and  choose a time and doctor to see ,2 or 3 day's  ahead, during a working day .at 6oclock I am at work.
GP surgery review: thorpewood-medical-group
Title: Professional service
Rating: 5 out of 5
Visited: December 2022
Having been diagniosed with work related anxiety and depression, I have since late 2021, regularly dealt with two doctors and a Mental Health Practitioner at Thorpewood, either through telephone or face-to-face appointments. All three professionals have been knowledgeable, supportive and I have always felt listened to and dealt with as an individual. Too often, we do not praise professionals enough when they are doing a terrific job. Without their help and support, I would not be as far along this diffcult journey as I am now. 
Thank you.
GP surgery review: thorpewood-medical-group
Title: Post COVID 19 contact.
Rating: 4 out of 5
Visited: November 2022
I had my first face-to-face GP consultation today since the pandemic started. A recent visit to hospital casualty department, with an uncertain diagnosis, was handled extremely well by my GP. He was professional, astute and clinically focussed on ensuring that I left his care, with a plan of medicine changes, investigations and follow up. His manner was extremely comforting after a few days of wondering what was happening to my body! 
This busy practice is often criticised by the public, it's admin staff appeared harassed in reception, however all its patient list, should appreciate the care and attention they receive from this practice: the team continues to deliver care to a complex community, under challenging circumstances.
I am a recently retired NHS orthopaedic specialist nurse, who is very grateful for the care given to me today. Regards and appreciation.
GP surgery review: thorpewood-medical-group
Title: Excellent service
Rating: 5 out of 5
Visited: November 2022
I was seen as an emergency appointment on the day and spoke to very friendly and helpful reception staff. The GP that I saw was very caring and I was very satisfied with my appointment. Excellent service, I highly recommend this practice.
GP surgery review: thorpewood-medical-group
Title: Testing time for surgery staff
Rating: 5 out of 5
Visited: November 2022
I arrived for my appointment to see a GP doing CPR on a collapsed patient in entrance foyer. 2 ambulances attended. Surgery staff were amazing....calm, quiet  and very professional with unhappy patients unable to attend their appointments. They were given new appointments. I was able to see my doctor who was friendly and professional and referred me for an x-ray. 
Today I had follow up appointment to review  results of x-ray. I felt listened to and not rushed. I was given options regarding my medication. I've been a patient at the surgery for over 20 years and have never had a bad experience.
GP surgery review: thorpewood-medical-group
Title: hard to get appointment and long waiting times
Rating: 2 out of 5
Visited: November 2022
It took me nearly 2 years to get a face 2 face GP appointment to discuss ongoing issue and medication review. Online booking system not acceptable, and receptionist that do not like to answer the phone and are rude. When you call you can wait over an hour in the call que, to be talked to rudly and re-direct to the online booking system. When you finally manage to get an appointment be prepaired to wait nearly and hour and a half to be seen. The Dr I did see though was very caring and understanding and the first GP at the surgery that I did not feel rushed or belittled by. Compasionate and empathetic, listened, discussed many options and I will always from now on try to aske to see him.
GP surgery review: thorpewood-medical-group
Title: Great service
Rating: 5 out of 5
Visited: November 2022
My husband and I contacted the surgery at 16.30 in the afternoon and were offered an appointment with the duty GP at 17.45 the same day. We are greeted by the friendly receptionist who explained the GP was running about 10 minutes late which was very useful to be informed. The GP was extremely thorough offered advice , examined us both and arrange for a blood test and sorted a prescription. He also asked us to return to the surgery if we were no better in a few days super friendly efficient service. Thank you .
GP surgery review: thorpewood-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
I was very pleased with the service I received by my doctor,he was very patient and thorough also  thanks to the staff as they are all doing a great job ,and remember people it's free ,thank you NHS
GP surgery review: thorpewood-medical-group
Title: Caring GP
Rating: 4 out of 5
Visited: November 2022
The GP I see cares greatly about my wellbeing and overall physical and mental health. He takes his time and is thorough, friendly and highly professional.
GP surgery review: thorpewood-medical-group
Title: Happy with the Experience
Rating: 4 out of 5
Visited: November 2022
Today I took my 4 year old to see an on-call GP. I called the surgery with the medical issue in the morning and was given a face to face appointment for that same morning. The appointment was friendly and efficient and advice was given and my daughter was prescribed the medication she needed. The phone-call waiting time was long, however the friendliness of the staff both on the phone and when visiting the practice was good and I am happy with the experience. The surgery is particularly good at seeing children in a timely manner.
GP surgery review: thorpewood-medical-group
Title: A great team!
Rating: 4 out of 5
Visited: November 2022
Having had a telephone consultation with a Health Care Professional at the practice I had been given a face-to-face appointment with one of the doctors. After an unrushed consultation and a medication adjustment I left the surgery with a referral and having benefitted from the knowledge, understanding and care that we all expect from a GP
My husband and I have been patients at this practice for 40+years and as we have aged find ourselves needing more regular contact with the practice.
The nurses and receptionists, although always busy, still have time for a cheery greeting. An unseen person speedily sends our prescription requests to the pharmacy. Yes, there's often a wait on the phone, but it's always a friendly, helpful, reassuring voice that will answer.
GP surgery review: attleborough-surgery
Title: Access and website
Rating: 1 out of 5
Visited: October 2022
Every single time I attempt to get info it is blocked by a hopeless website. I have today been advised by a nurse doing a planned blood test at Queen's Sq, that the questions I had re the senna I'd been prescribed must be done on line to the Dr. There is no way for me to write a quick note to anyone. I am also asked not to phone the surgery as it is busy. I am asked if the situation is urgent. I have no idea if it's "urgent" in medical terminology. I suspect your definition of that is archaic and depends on levels of pain, blood loss etc.  I would happily write a note to the surgery on the website but it appears there is no place for this to happen. There is no such access. I was also told that the result of the Fit (I would have written this in capital letters since it is an acronym but your system won't allow it) test I did 3 days ago was in. I can see nothing about it on line. Nor have I been contacted, which might have an effect on how or if I take the medications I have been given. Someone needs to adjust your website to make it much more accessible and easy to use instead of constantly diverting people away from the areas they need in favour of general advice. I need to ask about my medication and what the doctors intended me to do. General advice will not suffice.
GP surgery review: attleborough-surgery
Title: I need an appointment
Rating: 2 out of 5
Visited: October 2022
I would like to see a doctor, as I feel very unwell.  I did try to phone, but the queue is too long, as so many people are trying to get through.  I don't want to have to go to A and E at the hospital, as my condition means I can't travel too far.  There is no online form to request an appointment.  I don't know what to do next.
GP surgery review: attleborough-surgery
Title: No online forms
Rating: 2 out of 5
Visited: September 2022
For two days running the online forms have been disabled, it took over half an hour last week to contact them by phone. It is almost impossible to contact the surgery.
GP surgery review: attleborough-surgery
Title: On-line Prescriptions disabled without warning
Rating: 3 out of 5
Visited: September 2022
I have been informed the practice has migrated its computer system and did not think ahead to ensure that there would not be a break in continuity with the on-line prescriptions.  I am staggered by the lack of project management.

Fortunately my prescription is not life threatening and I have easy access to computer/phone.
GP surgery review: attleborough-surgery
Title: Can't see the Dr
Rating: 1 out of 5
Visited: August 2022
My wife is currently trying to get to see a Dr.  We are very worried about her condition but it seems highly unlikely they will even entertain seeing her. She filled in the online form and had a text back saying she will be called tomorrow by a clinician.  What an utter joke.  The only option now is to head up to A&E a clog up the hospital.  What on earth is going on with these "No Drs available" surgeries? Utterly shameful.  So glad I pay a fortune in NI.
GP surgery review: attleborough-surgery
Title: Awful
Rating: 1 out of 5
Visited: April 2022
Tried to get my 85 year old mother who wears hearing aids an appointment for her ear infection. Was told by the receptionist we could only have a telephone appointment before I even had the chance to say what the problem was. How she was supposed to cope with a telephone appointment when she couldn’t wear her hearing aids I don’t know. Awful. If I could register her with another practice I would.
GP surgery review: attleborough-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: March 2022
our Review:  I have a lot of medical issues that have always been dealt with promptly & professionally. 
I have always been given amazing care & compassion by my Gp, who always goes above & beyond to explain everything thoroughly & tries his best to resolve any health issues I am having. 
I have also had treatment from the practice nurses who are also very compassionate & caring when giving treatment. 
The pharmacy team have gone above & beyond to make sure I have the correct medication when needed, with short notice. 
I have no complaints about the surgery, only praise. 
I feel it is very rare these days to find a Gp that will actually take time to listen. 
I highly recommend this surgery from personal experience.
GP surgery review: attleborough-surgery
Title: Caring & efficient
Rating: 5 out of 5
Visited: January 2022
I’ve been a patient of Attleborough Surgeries for around ten years and always received a very good service, which has got even better since they introduced the online booking/enquiry system. They must be so busy with the Covid situation plus the growing population of Attleborough, yet still they answer my requests very quickly, with advice coming from a clinician usually the same day. All the members of staff I have met have been kind, courteous, efficient and adopt a common sense approach despite the huge pressure they must be under. I really can’t understand the unfavourable reviews they’ve received - I really can’t fault the service I’ve been given, and hugely appreciate everything they do. A massive thank you from me to the team!
GP surgery review: attleborough-surgery
Title: Go to the pharmacy
Rating: 1 out of 5
Visited: January 2022
Very rarely require anything from my local practice. Haven't been to the doctors in years. Just phoned up as I believe I have sinusitis. Another receptionist just bellowed down the phone go the pharmacy. Cracking service
GP surgery review: beccles-medical-centre
Title: Disgusting
Rating: 1 out of 5
Visited: January 2023
I don't like to complain but there is something wrong with your system that needs to change and feel I have been treated really badly.
After finding a lump and my first trip to the surgery on 5th January 2023. I then had 3 trips to the pharmacy and having to return to the surgery as they hadn't sent my perception. I was also sent for a blood tests on 10th Jan. After a week and not hearing anything I checked my nhs website but nothing was recorded so I left a message on patches requesting my results. A day later i received a text message saying my results were abnormal and a doctor would call me the next day. Obviously very worried and not sleeping I waited by the phone all day but then was at work for the evening so after 5pm and not hearing anything I had to leave my phone and see to clients. Unfortunately missing the call at 7:10pm to which the message said I would have to rearrange my appointment using Patches.
Again I requested a call back using Patches and waited. 2 days past and still no response or call back. I decided to call the surgery again myself to be told that my Ca125 levels were high and needed to come in for an appointment that they couldn't get me into till the Monday 30th.  After another 4 days of worry and no sleep thinking the worse.  I arrived at my appointment to be told that the information was incorrect and that my Ca125 levels were fine!?? Obviously feeling a mix of shock, relief, anger and I was obviously upset. The doctor I saw was amazing and in shock herself, so gave me her time and attention to make sure nothing was missed and is now doing further investigations into my on going condition in hope to finally get my symptoms resolved. I could have hugged her as was so understanding and helpful.
With great staff like her this system is letting the doctors down and not helping them in providing care to their patients. 
In my circumstances the test results were incorrect which is disgusting in its own way but what if it was cancer and a 3 week delay before being contacted with these results. Something needs to be done as this is not acceptable.
With thanks
GP surgery review: beccles-medical-centre
Title: Seen quickly.
Rating: 4 out of 5
Visited: January 2023
I completed a patch form yesterday afternoon for my little boy knowing full well that is it wouldn’t be seen until the next day. However my sons condition deteriorated and I needed to call 111, they advise to speak to my doctor’s surgery. Even though the surgery had reached full capacity they still saw my son. We were seen straight away and were given medication. Thank you for seeing my little boy so quickly.