janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: ledbury-health-partnership
Title: Poor level of service and incorrect advice
Rating: 1 out of 5
Visited: February 2022
Market street surgery was one of the best GP surgeries, but since becoming joined with the Ledbury partnership, my family have experienced nothing but frustrating levels of service. Inconsistent advice posted on the website, so when look to take the service you are told that service is in fact actually not offered. Also, advice that is provided on why the service is not offered is in fact factually not true. I cant even change doctors due to the postcode not overlapping with any other local GP surgery. The NHS has removed the  ability to 'vote with your feet'. I can see many people by-passing this surgery and using the NHS A&E, wrong, but understandable.
GP surgery review: nunwell-surgery
Title: Inconsistent
Rating: 2 out of 5
Visited: August 2023
Lets start with some positives. At times I have had good service and the staff are generally pleasant.  If it becomes a little complicated like you are referred to a specialist and then you request an update a month later, it's difficult to get answers. When you receive a reply from the specialist in the form of a letter and a week after that you still have not heard from the practice that is worrying. Then you phone the practice and you are told "I will pass the message on to the doctor" and you still hear nothing. Then you phone again and you are told doctor is busy but "I will pass a message under the door" and three days later you still hear nothing. You then begin to wonder if they really care. I understand that they are busy and you get this message to be courteous, etc. and of course that is correct. 
But courtesy and respect is a two way street. So it is unfair to rate a practice on only the bad things but the practice manager is to blame and needs to get a grip.  The correct way to respond to reviews is not just to placate the complainant but to follow up and stipulate what action they have taken. Then to follow up again after a month or even two and see if the complainant's experience has changed. I used to diarise for 6 months later again and follow up again. That shows that you are concerned and you have taken action.
GP surgery review: nunwell-surgery
Title: Awful practice
Rating: 1 out of 5
Visited: August 2022
More interested in quantity of patients seen than quality service. Phone line service is awful, ring dead on 8am and get second in queue. 20 minutes later when someone speaks to you they have no appointments left for today. How is that even possible? 
Want to book a routine non emergency appointment, well you can't they don't do them any more. Want to order medication from dispensary, well that's almost impossible. No phone line to order medication, only email or at the counter. No wonder people are flooding to online providers. 
Nurses have always been brilliant, kind and caring. Receptionist do what they can to help but struggle due to the lack of services available to them.  You can go 10 times and see a different doctor every time, or end up with phone appointments from a company that's nothing to do with the surgery at the calls are farmed out. 
The building looks so run down on the outside and although they have painted the waiting area the tannoy type system rarely works.  Overall avoid if you can.
GP surgery review: nunwell-surgery
Title: ECG  carried out urgently to document cardiac arrhythmia
Rating: 5 out of 5
Visited: March 2022
Very prompt help and support to do this test at very short notice late in the afternoon 
Able to see doctor quickly and receive prompt advice and treatment 
Very pleased with the help from all members of the team
GP surgery review: hereford-medical-group
Title: Practice communication needs improvement
Rating: 3 out of 5
Visited: January 2024
A very simple matter of filling in a date of birth on the Hereford Medical Group contact form is almost impossible it is so badly designed, instead of typing in the date in a moment you click onto a day month and year and try to scroll down and select. However each time it needs resetting so you are back to the beginning. It is the poorest and most time consuming  
method so one simply gives up…….please correct this matter. Thank you
GP surgery review: hereford-medical-group
Title: Excellent service
Rating: 4 out of 5
Visited: December 2023
On 21 December 2023 I had been unwell for 4-5 days and with Xmas approaching decided to contact the surgery for advice.  I filled in the online form carefully and was surprised and very relieved to receive a phone call from Hereford Medical Group within the hour and was then offered an appointment that very afternoon and was seen by a doctor at the designated time. Well done  - I want to give credit where it’s due.
GP surgery review: hereford-medical-group
Title: Very upset
Rating: 3 out of 5
Visited: December 2023
I’ve had to wait 5 weeks for an appointment, for it to be cancelled on the morning, I understand these things happen what is upsetting is I have to wait another 5 weeks for the next available appointment, that is not fair and it’s not right I have to wait 10 weeks for an appointment, life is hard enough and such a struggle and now no help until the new year
GP surgery review: hereford-medical-group
Title: Peculiar Practice
Rating: 2 out of 5
Visited: December 2023
Have been on medication for hypertension for ages. Medication ordered monthly via the pharmacy This month was told by the pharmacy that “medication not authorised”Contacted hmg told by receptionist “our system shows that you haven’t had this medication since March”!! Although pharmacy records will not show this. Was text to provide “week worth of readings of BP” What would be the point of this!! In view of the fact that I have been on hypertension meds for a few years! But “the system shows I haven’t had the medication since March” I have had it till last month! Asked to see a doctor was told “this isn’t an emergency” what one wonders may be the consequences of not taking this medication which one has taken for years! It outrageous It’s disgusting that simple checks are not carried out. People being told face to face. If the medication wasn’t issued since March (according to hmg it was ) did anyone check up why? Contacted pharmacy today e mailed hmg see what the week brings. In mean time asking a friend (who also has hypertension and takes the same stuff) for tablets!
GP surgery review: hereford-medical-group
Title: Efficient service, helpful staff
Rating: 4 out of 5
Visited: August 2023
I phoned immediately after a bank holiday weekend expecting a long wait to be seen. The receptionist was helpful and I was offered an appointment within a few hours. I wasn’t kept waiting having arrived. The Nurse Practitioner was very kind and gave helpful advice. From booking the appointment to picking up my prescription was a smooth, speedy process.
GP surgery review: hereford-medical-group
Title: Terrible service
Rating: 1 out of 5
Visited: August 2023
Don't come if you have chronic conditions. If you can get an appointment (good luck), don't expect a good experience. Random GPs and terrible experiences with repeat prescriptions. I've had issues in four of the last five months. The stress makes my depression worse and there's no point even trying to get an appointment as they don't seem to be able to help. Good luck as well if you have a spectrum genetic disorder, as most seem clueless.
GP surgery review: hereford-medical-group
Title: Excellent receptionist
Rating: 5 out of 5
Visited: August 2023
Called in to the surgery today after several failed calls and completing online forms, to resolve my issue with getting a repeat prescription, as I am new to the area. The receptionist at station Medical centre was so so helpful & sorted this out for me straight away. Can’t thank you enough!
GP surgery review: hereford-medical-group
Title: Lovely Doctor, poor facilities
Rating: 4 out of 5
Visited: July 2023
Visit to Bobblestock surgery. GP very thorough, she listened and discussed cause and treatment options for condition. Issue with the poor examination table. It was not in good order, doctor not able to adjust for my lack of height, or hers! The front door of the surgery is really heavy and is difficult to negotiate. Shame about the facilities as the care was excellent
GP surgery review: hereford-medical-group
Title: Accessibility and communication rock bottom
Rating: 1 out of 5
Visited: June 2023
Patients are required to complete and return a form with their issue. You can’t phone up directly to arrange an appointment anymore.
I have heart failure no I need to see my doctor who I have been seeing since diagnosis. Received a random call yesterday to say I missed a call from surgery and to call back. Today I tried but was cut off before being advised to fill in another form???
My prescription for a new drug has not been updated on the system so I can’t order more and I am running low. What to do??????
When you get to see NHS staff they are brilliant!
GP surgery review: hereford-medical-group
Title: There is no way to see the Doctor
Rating: 1 out of 5
Visited: June 2023
I have had knee problems for over 2 years.  hmg they prescribed me a pain gel. They didn't want to send me for and mri scan, so I did it privately. After the orthopedic diagnosis, I need to have knee surgery . Now I am waiting for the next hmg visit and I waited 7 weeks for the last one.Yesterday at the front desk was told that ,doctor probably wouldn't want to see me. They wait for the patient to give up treatment.Why do we have to do scan  privately because the doctor is unwilling or unable to help us.
GP surgery review: kington-medical-practice
Title: Too busy to care
Rating: 1 out of 5
Visited: April 2023
I needed follow up advice following minor surgery. I had to be away from home at the time. Not able to speak to anyone medically trained all day. Receptionist took details incorrectly, and spoke to a nurse who was too busy to speak to me! Surely it would be more professional to speak to me, the person who knows what they are talking about? I was then advised to go to another doctor. Lovely to know they care. I was already in a lot of pain and discomfort this just adds to a patients distress. Not the first time I have experienced the uncaring inferior provision.
GP surgery review: kington-medical-practice
Title: My review
Rating: 5 out of 5
Visited: March 2023
Rang the surgery on Monday approximately midday with concerns regarding my husbands worsening abdomen pain. Reception booked an on the day  appointment with a doctor for later that afternoon.  Time and care was given by doctor. Follow up appointment was booked for the following day when blood tests came back .Doctor phoned the next morning as soon as results were back .Advised to pack overnight bag, pick up letter written by the doctor to take to accident and emergency to save time at the hospital.  Thank you to receptionist and the two doctor's for their help and kindness much appreciated.
GP surgery review: kington-medical-practice
Title: Superb patience care and service
Rating: 5 out of 5
Visited: March 2023
I have just joined this pratice. And from the first contact with receptionist through to GP appointment and nurse appointment the service has been excellent. 
Kind, thoughful and compassionate. Patient and considerate. 
All staff I have interact with have given me the time I need to explain things and I have not felt rushed and they have explained what I need to do clearly and effectively.
GP surgery review: kington-medical-practice
Title: Very good care
Rating: 5 out of 5
Visited: February 2023
Rang this morning and got an appointment for 2 hours later.  Was seen and cared for very well after feeling so poorly I was put at my ease and a course of treatment organised
GP surgery review: kington-medical-practice
Title: Excellent treatment and advice
Rating: 5 out of 5
Visited: January 2023
My partner phoned for an appointment after me being in bed for a week. I was given an appointment in 2hrs time. My nurse practitioner was friendly, had plenty of time for me and gave me good advice plus a prescription. I started improving after a couple of days and continue to do so. Cannot fault my treatment in any way. Extremely grateful.
GP surgery review: kington-medical-practice
Title: Fabulous care
Rating: 5 out of 5
Visited: November 2022
During my appointment my mind was put at ease and consultation was thorough and everything was explained to me
GP surgery review: kington-medical-practice
Title: Well organised covid and flu jabs
Rating: 4 out of 5
Visited: October 2022
Just to say thanks for the excellent service you provided on the 22nd October. Helpful, efficient and friendly. Well done.
GP surgery review: kington-medical-practice
Title: Shocking! Never has any available appointments!!
Rating: 2 out of 5
Visited: September 2022
My child had a visit to A&E, it was recommended by the doctor that he saw there that he had a follow up appointment, Kington surgery could not offer an appointment until 3 weeks after! They also had some results from the hospital which they do not seem to know anything about. 
I do not know the infection my child had and can not see a doctor to discuss his ongoing symptoms which have lasted for 2 weeks now! It’s appalling that a doctors surgery do not seem to have any appointments to offer a child! Especially after it was recommended by a doctor who had already seen him. I am a concerned mother and feel let down by the surgery. I appreciate that there are many other people to care for but how can there by no available appointments for weeks!!
GP surgery review: kington-medical-practice
Title: Excellent care
Rating: 5 out of 5
Visited: July 2022
Two face to face appointments and two follow up phone calls.  So well looked after during my illness
GP surgery review: kington-medical-practice
Title: Wonderful care
Rating: 5 out of 5
Visited: July 2022
Very well cared for today when feeling quite poorly at the practice. I was seen promptly and looked after so well
GP surgery review: tenbury-surgery
Title: Excellent service as usual
Rating: 5 out of 5
Visited: May 2022
I Phoned the surgery at 8.45 the call was answered in 4 minutes.I was call back by a doctor within 30 minutes and given an appointment with the Nurse the following morning. Then I was on my home before my appointment. Well done everyone. You are working hard to look after us.Thank you
GP surgery review: the-marches-surgery
Title: Excellent staff all round
Rating: 5 out of 5
Visited: October 2023
Since coming out of hospital, i have needed daily dressings on the wound, these have been done by well mannered, caring staff, the reception team have been very supportive in arranging all the appointments. The nurses have been superb and very caring with the wound site and explaining to me about the procedures involved. A credit to the surgery
GP surgery review: the-marches-surgery
Title: Excellent service
Rating: 4 out of 5
Visited: July 2023
Isitrd Bodenham surgery for blood test
Always treated well and feel comfortable
And able to talk and be listened too.
GP surgery review: the-marches-surgery
Title: Annual check up
Rating: 4 out of 5
Visited: July 2023
I was Contacted by text and by telephone. After a couple of attempts I managed to get through to make an appointment for a check up. 
I arrived 10 minutes early for the appointment and was called in by the nurse exactly on time. 
She set about preparing things and explained what she was going to do and what to expect. 
I was offered and received a Pneumonia  vaccination in addition to the check up. 
I asked her about one or two other issues and she answered my questions as she went along. 
I was relaxed and did not feel rushed at all leaving after about 15 minutes.
GP surgery review: the-marches-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: July 2023
Staff very well mannered and understanding very careful with the patient treatment is required very carefully to understand diagnosis sometimes hard to take in but it eventually becomes clear
GP surgery review: the-marches-surgery
Title: Excellent care
Rating: 1 out of 5
Visited: July 2023
The Doctor was very caring explained my symptoms and the treatment and tests that I'm to receive. I felt relieved that I was getting help. Couldn't ask for more.
GP surgery review: the-marches-surgery
Title: Great service
Rating: 5 out of 5
Visited: July 2023
Seen same day from booking appointment in the morning. Following previous blood test and weight and blood pressure test
GP surgery review: the-marches-surgery
Title: Great service
Rating: 5 out of 5
Visited: July 2023
I had a blood test on a Wednesday, the doctor called me with the result on Thursday and I was referred to and saw a Consultant team a week later. The service was brilliant throughout.
GP surgery review: the-marches-surgery
Title: Prompt and caring
Rating: 5 out of 5
Visited: June 2023
During the 2 months that I have been attending appointments with the Nurses in the practice they have been friendly and caring in their dealings with my injury, always willing to answer questions whether related or not.
GP surgery review: the-marches-surgery
Title: Very satisfied
Rating: 5 out of 5
Visited: June 2023
The downside was my  appointment  was  10.15, and I was called at 10.50, once I was with the doctor my appointment was excellent, through and very helpful.
GP surgery review: the-marches-surgery
Title: Faultless care and treatment
Rating: 5 out of 5
Visited: June 2023
Unfortunately age and other matters have caused me problems recently. All those at the Ryelands Surgery have been kind, helpful and have arranged suitable treatment. Thank you.
GP surgery review: the-mortimer-medical-prac
Title: Hopeless
Rating: 1 out of 5
Visited: November 2023
It does not seem that the surgery has any proper communication with the dispensary or the pharmacy. Try getting a prescription from this place.
GP surgery review: the-mortimer-medical-prac
Title: Disappointed
Rating: 3 out of 5
Visited: February 2023
Dispensary's practice of one patient at a time leaves you stood in the cold and wet. Having to make a 10 mile round trip every 4 weeks is inconvenient for working patients, so signed up to Pharmacy2U. Practice not prepared to dispense acute medication for patients that opt for this delivery service, I presume as a deterrent. Tried to call to discuss but reception not prepared to transfer call to either the dispensary or practice manager. Not patient-service orientated.
GP surgery review: weobley-&-staunton-on-wye-surgeries
Title: Rude and cold receptionist
Rating: 3 out of 5
Visited: November 2023
Most of the staff here are very lovely and caring - rang for an appt today which was not possible. I understand that is the case but there is no need for rudeness and cold nature to a parent who is concerned about their child. Shame one let's down the others!
GP surgery review: weobley-&-staunton-on-wye-surgeries
Title: Excellent care from GP
Rating: 5 out of 5
Visited: April 2022
I am aware that GP surgeries get a lot of bad press and I am also aware that often people only leave reviews when they are unhappy so I want to buck the trend and congratulate the surgery after my recent consultation.  The GP was excellent and could not have been more caring. Arranging a follow up call and text messages keeping me advised of test results and support web links was more than I could have expected. It felt like private medical care!  Well done and thank you.
GP surgery review: barnt-green-surgery
Title: Helpful efficient administrative team
Rating: 5 out of 5
Visited: February 2022
The reception and secretarial staff were very helpful and dealt with my query speedily and effectively. Thank you.
GP surgery review: catshill-village-surgery
Title: Highly efficient and well organised practice
Rating: 5 out of 5
Visited: June 2023
We have only just joined the practice but already we feel confident that our medical needs are going to be well served.  All reception, nursing and medical staff are very pleasant and efficient!
Our first visit was a very rewarding experience!
GP surgery review: catshill-village-surgery
Title: Wonderful Village surgery
Rating: 5 out of 5
Visited: May 2023
We have been with this GPS for 12 months. I have 2 toddlers. We have always been offered same day appointments where necessary. All of the staff show patience and compassion. Can not recommend enough.
GP surgery review: catshill-village-surgery
Title: Caring service
Rating: 5 out of 5
Visited: March 2023
I recently had a face to face consultation with Dr Ford - she was very kind , caring & professional. She was very attentive and subsequently updated me with the result of enquiries that she made on my behalf.
I have recently moved to this practice & have been very pleased with their help
GP surgery review: catshill-village-surgery
Title: The best practice around
Rating: 5 out of 5
Visited: October 2022
I have attended Catshill surgery for over 50 years and it continues to offer excellent service and patient care. The doctors show real care and compassion and nothing ever appears to be too much trouble. You can usually get an appointment the same day and the receptionist are so helpful, unlike many other practices that my colleagues go to in the surrounding area. Catshill Village surgery, a friendly family practice :)
GP surgery review: churchfields-surgery
Title: Great Service
Rating: 5 out of 5
Visited: August 2023
Requested a prescription to be sent to Cornwall it was there in a couple of hours , well done Churchfields surgery , great service and fast response.
GP surgery review: churchfields-surgery
Title: Great practice, great doctors
Rating: 5 out of 5
Visited: June 2023
Have had nothing but good experiences with this practice and it's accommodating doctors. The system of apply online and receive a GP phonecall later for advice or examination in practice is very good, easy to use, have always been seen for more physical concerns, and works very well for same day issues being addressed.

The gps are very good with advice and happy to refer to specialised departments elsewhere for more investigations which is fairly quick and always good for peace of mind.

Very much recommend this practice! Thank you.
GP surgery review: churchfields-surgery
Title: Fast service
Rating: 5 out of 5
Visited: May 2023
Contacted online via NHS app, all very efficient. Set out my medical issue and the times I could be contacted. Contact was made by phone call at a time I’d stated as convenient. Advice received quickly and efficiently. Would recommend this surgery.
GP surgery review: churchfields-surgery
Title: Caring and compassionate practice
Rating: 5 out of 5
Visited: April 2023
An excellent service, particularly as someone who works full time. I was able to communicate via text message, only had to attend in person for tests and all other consultations via phone at a time to suit me. Each member of staff I spoke to or saw we're both caring and compassionate. The GP listened, was keen to understand what I wanted out of the appointment and we mutually agreed the next steps.
GP surgery review: churchfields-surgery
Title: Best Practice ever.
Rating: 5 out of 5
Visited: April 2023
I will be 62 this year and have reached the point where fairy frequent visits to my GP Practice are necessary. The online system for requesting appointments is intuitive and call backs from a doctor are always very prompt. The range of services and staff specialisms is impressive. Staff are professional and very kind. I really cannot speak highly enough of the care I have received and continue to receive. Well done all at Churchfields. You are a shining credit to your profession. Thank you!!!
GP surgery review: churchfields-surgery
Title: Considerate and Compassionate
Rating: 5 out of 5
Visited: April 2023
During my visit, the Dr. was incredibly considerate and compassionate, and ensured that I was comfortable during my appointment. They took into account my prior records and used these to mass a complete picture of what might be causing my symptoms. This thorough analysis made me feel comforted with my diagnosis.