janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-millwood-partnership
Title: Poor practice
Rating: 1 out of 5
Visited: June 2023
I have on several days tried to get an appointment at this Surgery trying at only 8.15 in the morning only to get the return reply the practice is full, there is facility to book an appointment in advance say for in a couple of days or a week let's say, if it's full there is no way to communicate with the Surgery. I then phoned the practice to see if I can get help, only to get cut of when I reached number 1 in the que. I then proceeded to visit the practice in person to explain that I think I have an hernia and it's causing me a lot of pain during my working hrs and I am trying desperately to get an appointment, only to be told buy reception that they also can not help me. I was advised to call the practice again and wait to speak to someone. I did this only to be told by this person they also could not assist or help me about my medical condition. So I went home and proceeded to follow the 111 advice on my condition and the answer I got was contact your GP, so as you can relate I went round in a circle only to end up where I started. I asked also to speak to the practice manager but this request was declined and was told that was not possible, so do I wait until I collapse and end up in an ambulance or go to A and E which is for emergencies I am trying to resolve this before we get to that stage but without success, other practices that my friends use have the facility to phone and make an appointment especially if it can wait for a couple of weeks or use online in the same manner. Why does the Millwood surgery not offer this option or at least help when you phone them. I think it's very poor and there duty of care to there patients is not being followed as per NHS rules and regulations, this is not the first time I'm having an issue with this practice and something needs to be addressed as reading other reviews I'm not the only person who feels this practice has a poor service.
GP surgery review: the-millwood-partnership
Title: Brilliant service
Rating: 5 out of 5
Visited: May 2023
From putting a footfall form to getting my appointment was easy and very efficient. The person I saw was very friendly easy to talk to and helped me with my situation overall very good experience
GP surgery review: the-millwood-partnership
Title: Doctors are good receptionists are rude and unhelpful.
Rating: 1 out of 5
Visited: April 2023
I am giving this practice one star because zero is not an option. Rude and unhelpful receptionists,tried going on line a number of times with no success.
GP surgery review: the-millwood-partnership
Title: Great service
Rating: 5 out of 5
Visited: March 2023
Went on website to book appointment on Friday, received a call from you and appointment booked for Monday. Saw a brilliant nurse about a cough and muck being coughed up. Had a examination of chest she then booked me in for a ECG that morning along with blood tests also a test for breathing which I had the following day by another fantastic nurse. Left knowing what was my problem and a health plan put in place. Thank you so much for all you did for me over the 2 days
GP surgery review: the-millwood-partnership
Title: Terrible service and attitude
Rating: 1 out of 5
Visited: March 2023
I have suffered long term mental health issues and am in a lot of pain with my knees. I asked for a face to face appointment but I got told I couldn’t and there was nothing to be done. Although I explained about my low mood and I’m living in my head and mind which is a really bad place to be in. 
But still the Doctor still didn’t care has no idea about mental health issues at all and certainly no manners or people skills. 
I got a phone appointment when I had said I wanted a face to face and talk about my mind issues properly not as it happened where a chocolate teapot would have been more use and I now feel even worse than I already am. Very poor service totally
GP surgery review: the-millwood-partnership
Title: Dreadful
Rating: 2 out of 5
Visited: March 2023
Trying even to use their website is a lottery. Time after time all you get is a message saying the practice is full, try again on another day. This doesn't matter if you try morning or afternoon. All I wanted was stronger painkillers but what you get is a message to visit your local pharmacy. This sounds too much like passing the buck.
GP surgery review: the-millwood-partnership
Title: Poor Service
Rating: 2 out of 5
Visited: February 2023
It is obvious the new online service for appointments is not working, I am totally fed up trying to get appointments, My husband and myself are elderly both in poor health, but can't get appointments,
I was online this morning 8.05, Form that came up was for consultation, went back a page tried again the same so started to fill in and I knew it was the wrong page, went back a page again 8.12am No appointments available. So so wrong, reception is a waste of time, they are programmed to say you have to go on line. The only good thing left there are the nurses.
GP surgery review: coastal-villages-practice
Title: Great triage
Rating: 5 out of 5
Visited: March 2023
I called yesterday as my husbands been in significant pain with his arm and shoulder to point of tears. New phone line easy. Receptionist directed us to physio said most appropriate and booked appointment for couple weeks. I was a little disappointed as wanted to see dr but she assured me it was best person to see for this type of pain. I ended up booking same day private appointment with physiotherapist who immediately diagnosed probelm
And started a treatment plan. The system for us worked and worked well sound advice from the call. Thankyou
GP surgery review: coastal-villages-practice
Title: Lack of care
Rating: 1 out of 5
Visited: January 2023
They never answer the phone and if they do no appointments available to call back at 8am still no appointment ,thank god we have 111 without them I wouldn’t be here today ,this doctors surgery is a shambles lack of care and help when your unwell is disgusting
GP surgery review: coastal-villages-practice
Title: Do you have any GP’s
Rating: 1 out of 5
Visited: October 2022
After experiencing pain which was unmanageable on paracetamol and ibuprofen, I contacted the surgery only to be given a telephone appointment two weeks later! I’m not really sure why 111 can deal with patients and this practice cannot!?!?
GP surgery review: coastal-villages-practice
Title: Test results not looked
Rating: 1 out of 5
Visited: August 2022
Results from a 24 hour tape ecg were sent to Martham practice 2nd of august and still not looked at by a doctor. On 11th August I was told by the hospital that results had been sent out 2nd August, receptionist said not received and then said that they had just arrived! She also told me it would be expedited and they would ring me. Did not happen.
I feel 15 days (and still heard nothing) is too long to wait for cardio results. Very unhappy.
GP surgery review: coastal-villages-practice
Title: Fabulous client care
Rating: 5 out of 5
Visited: August 2022
I contacted Ormesby St Margaret practice this week. From the Doctor I discussed my issues with, to the receptionist who booked that appointment for me, the service provided was exceptional. Thank you. I appreciate your help.
GP surgery review: coastal-villages-practice
Title: Diabolic
Rating: 1 out of 5
Visited: April 2022
Unable to get appointment. Offered telephone triage appointment in 2.5 weeks time which was then cancelled by the practice and have to start booking an appointment all over again.
GP surgery review: coastal-villages-practice
Title: A disgrace to the community
Rating: 1 out of 5
Visited: February 2022
I have very elderly parents with no internet access. They are in need of medical help, but phoning the surgery is an impossible task. If, by some miracle, you get through, the receptionists are unhelpful, uncaring and unwilling to put themselves out to help. It's virtually impossible to see a doctor.
 I have been inside the surgery and been the only person there and heard the phone constantly ringing, but nobody answers it. Thankfully, we have district nurses visit and they are fantastic, but even they find it virtually impossible to get any satisfactory response from the GP surgery if they find the need to order antibiotics or other medication for my parents. 
Life is hard enough when you're old. Getting decent medical help in the 21st century, should be the least of their worries, but it's now become one of their main concerns.
This practice is not fit for purpose.
GP surgery review: coastal-villages-practice
Title: Receptionist so unhelpful
Rating: 1 out of 5
Visited: February 2022
The receptionists don’t care and aren’t interested in helping never met such an unhelpful practice all they want to do is get you off the phone aren’t interested when explaining why you need to see the doctor and feel it’s ok to discuss your symptoms over the phone
GP surgery review: coastal-villages-practice
Title: Total lack of care for elderly patients
Rating: 1 out of 5
Visited: January 2022
My parents are in their 80s and in desperate need of some clarity and understanding about what is happening medically to one of them. It seems that their GP is either too busy (possibly with doing ineffective phone consultations - still, really??) or doesn’t care enough to investigate fully. I have seen one of my parents decline dramatically over the last 5 months - from being healthy, mobile with a quality of life, to now being bedridden, confused, stuttering, with absolutely no quality of life - and we have no idea why. Trying to talk to someone at the surgery is pretty much impossible. We are desperate, feel alone, scared and helpless. If this surgery and it’s doctors are a reflection of the NHS then God help us.
GP surgery review: east-norfolk-medical-practice
Title: Intelligent appointment
Rating: 5 out of 5
Visited: October 2023
I didn’t get what I was hoping for today . My GP s associate was very helpful , in fully explaining  why  this was the case. Not a cop out , but an in depth explanation as to why and where I go from here . An option of further stages , and an alternate action plan . Also a fully assessed review of my health issues at this stage. Very pleased with the attention I received . Thank you
GP surgery review: east-norfolk-medical-practice
Title: Great all round attention
Rating: 5 out of 5
Visited: June 2023
Yes sometimes it is hard to get through on the telephone but holding and waiting in the queue is the answer  not keep re-dialling.  Reception staff always happy to help and explain anything. Its not their fault no appointments are available.  My doctor is one of the best, always take care to listen to you. Very kind doctor.
GP surgery review: the-park-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2023
The Park Surgery is a wonderful practice that I have been a patient for many years. The staff are very helpful and support you when trying to speak to a doctor or get a appointment to see one.
The Doctor's do an excellent job and I'm very thankful for the service they provide.
GP surgery review: the-park-surgery
Title: Fantastic staff
Rating: 5 out of 5
Visited: June 2023
All staff are committed to ensuring worries are heard and translated into the appropriate care for the individual. From the receptionist to the doctor, all are fab.
GP surgery review: the-park-surgery
Title: Helpful booking process
Rating: 5 out of 5
Visited: June 2023
I messaged requesting an appt regarding a wound review.
I received a prompt response asking me for additional information. This then resulted with me being booked in with appropriate clinician on the day that I had requested it. 
Quick and efficient, thank you.
GP surgery review: the-park-surgery
Title: First class practice
Rating: 5 out of 5
Visited: June 2023
Just an amazing, understanding and patient gp.
I can't thank them enough for their support.
I also can't recommend them enough. There when you need them, not a stressful experience, accessible and friendly.
GP surgery review: the-park-surgery
Title: Great Drs practice
Rating: 5 out of 5
Visited: June 2023
Always able to get an appointment to see a doctor or nurse. Doctor listened to my symptoms and is investigating thoroughly. Couldn't ask for a better doctors surgery.
GP surgery review: the-park-surgery
Title: The best doctors around
Rating: 5 out of 5
Visited: February 2023
There has been so many occasions where Park Surgery has been above and beyond for my family. They are great with kids and do not mess about. Always manage to sort you an appointment and keep you well informed. They have got some lovely new doctors. I am so lucky to be a patient at this surgery. I have been with them 26 years and have had the same doctors up until recently when they retired. I cannot think of any occasions where I have been disappointed. Thank you for everything you do. We really appreciate you!
GP surgery review: the-park-surgery
Title: Outstanding practice
Rating: 5 out of 5
Visited: February 2023
All staff extremely helpful, easy appointment system, easy to order repeat prescriptions via system online. Outstanding staff.
GP surgery review: the-park-surgery
Title: Professional experience
Rating: 5 out of 5
Visited: January 2023
I had occasion to talk with my Doctor and from telephone conversation he asked me to come in, which was very quick and responsive. I was happy and mind put to rest of my worry. 
All of my experiences from reception through nursing staff has been excellent. Well done Park Surgery.
GP surgery review: the-park-surgery
Title: Very impressed
Rating: 5 out of 5
Visited: April 2022
Very friendly and helpful staff. Got appointment no problem. Very impressed with everyone. Amazing 5*
GP surgery review: e-harling-&-kenninghall-medical-practice
Title: Pharmacy Assistant with poor people skills
Rating: 3 out of 5
Visited: December 2023
I have attended the pharmacy at Kenninghall Surgery on a number of occasions for repeat prescriptions and have been treated by the vast majority of staff in a polite and courteous manner.  The sliding window is always fully opened and I have been greeted warmly and professionally.  
However, there is one particular member of the pharmacy team who has such poor people skills that I am considering raising a complaint. For example, patients dealing with this particular individual are met with the sliding window only being cracked opened.  As I wear hearing aids this reduces my capacity to hear what is being said.  This person has no conversation skills; no greeting, not even a "please tick the appropriate box and sign here" on the script that is thrust through the tiny gap in the window.  Any enquiries regarding your medication are met with a non verbal response apart from another piece of paper being thrust through the tiny gap and a "tick which medication you want". 
Whilst I appreciate that surgery staff can be busy, If I was to speak to or treat a member of the surgery in such a manner then, quite rightly, I would be pulled up for this.  This does not excuse staff from treating patients in such a way.
GP surgery review: e-harling-&-kenninghall-medical-practice
Title: Inaccurate information
Rating: 1 out of 5
Visited: October 2023
Rang for a GP call back..

Noted on my file we ask that home phone is used.  Frequency this is ignored. Today resulted in my missing a mobile call.  Mobiles in this area seldom work 

I rang and was eventually put through to GP. Staff admitted their error. 

The promised prescription for antibiotics did not arrive at the Chemist as promised despite assurances from the GP and confirmation that the prescription had been sent.

I visited the surgery to find it had not even been printed and signed.

Not one piece of information supplied to me that day was correct.

Sadly this not unusual.

Attempts to speak to the Practice Manager were rebuffed.
GP surgery review: e-harling-&-kenninghall-medical-practice
Title: Prescriptions
Rating: 1 out of 5
Visited: October 2023
After ordering my repeat online allowing 7 days despite it stating 5 days the prescription wasn’t at the Chemist and was told to take this up with the doctor. I walked down and spoke to the girl at the prescription hatch who said it was done the day before but may still be waiting to be signed. She checked the pile for signing and it wasn’t there either so now has to be reprinted and signed and won’t be done for another day but as I’m leaving the country I need this now which was the whole point in ordering within plenty of time and working full time doesn’t allow me to keep taking time off to chase this and collect!! Atrocious service
GP surgery review: e-harling-&-kenninghall-medical-practice
Title: Poor service
Rating: 1 out of 5
Visited: October 2023
When I first registered I had problems with prescriptions, in the past drugs changed without a reason and without being informed, this was eventually sorted. In the summer many appointments were cancelled, 3 to 4 times the same appointment that you had waited weeks for.  The figures/numbers of appointments that were cancelled by the surgery were never displayed, but missed appointments are displayed.
 Problems ringing and waiting weeks for  appointments. Call in the morning advised to see a pharmacist, pharmacist tells you Antibiotics are needed, then told 10 day wait for an appointment even for antibiotics. If you work you cannot keep holding on at 8.30 am. even then it is not guaranteed.  Some care you receive from this surgery is as it should be, however a lot is very poor.
GP surgery review: e-harling-&-kenninghall-medical-practice
Title: Never Answer Calls
Rating: 1 out of 5
Visited: September 2023
Weirdly every time you call, you’re 9th in the queue, only to fe to 1st in the queue and you’re then cut off.
I’m not the first to complain about this and no doubt won’t be the last.
Sheer incompetence. If you can’t answer your calls in the correct manner, I doubt you’re taken care of very well either.
I never need the doctors and the one time I do, can’t even get through.
This surgery is beyond shocking!
GP surgery review: e-harling-&-kenninghall-medical-practice
Title: Failure to provide service
Rating: 1 out of 5
Visited: June 2023
The surgery is impossible to contact. The on-line services have had a message saying that they are receiving a high volume of demand so you should phone them. The phone is a time consuming device as you are forced to wait over 20 minutes or more to actually make contact. If the matter is not urgent but still needs to be addressed you are going to hang up. 
You are told not to call in person to make appointments. There are no same day appointments and you are constantly advised to go to A & E for anything that may require being seen within a day or two.
There is no email contact, you are advised to phone in. There is no online contact, you re advised to phone in. There is no in person contact, you are advised to phone in. There is no service and the front line staff are being over worked to an unhealthy level.
GP surgery review: e-harling-&-kenninghall-medical-practice
Title: Great Worker
Rating: 3 out of 5
Visited: April 2023
I have waited for an appt for by deafness since January and wrote a scathing review previously. To give balance, I eventually did get an appt and referral to ENT. The guy who saw me this morning was absolutely fantastic. Just shows that the government are making great public servants look bad. Thank-you very much.
GP surgery review: e-harling-&-kenninghall-medical-practice
Title: Best Doctors I have been with
Rating: 5 out of 5
Visited: November 2022
I’ve moved around a lot due to work so have been under quite a few doctors in Essex Kent and Suffolk and this is by far the best doctors I have been with. I have a long term chronic illness & when I have needed an appointment in regards to this I have always been able to get one - without the stress and demeaning attitude a lot of previous surgeries have had. I’ve recently been under maternity care and I cannot fault that at all. From needing an early referral for a scan, to my baby’s vaccinations, & even an on the day emergency app for her, staff have always been great and easy to talk to. All services are stretched to the max and I’m so thankful this surgery is still trying their best to put the patient first. Reception staff have always been great also and have always helped with any enquiries I have had & are always pleasant despite the influx of calls I can imagine they get daily. I don’t usually leave reviews or feedback but I feel NHS services that go above and beyond need the recognition for the amazing support they provide.
GP surgery review: e-harling-&-kenninghall-medical-practice
Title: Reception team not all great
Rating: 2 out of 5
Visited: October 2022
I telephoned the surgery this evening and apologised to the receptionist as I got the wrong day for my appt! Although I get it isn’t great but was genuine, I did get a very patronising response! When you call the surgery you are reminded to be polite and respectful, sometimes I feel this should be reciprocated by the staff on reception.  That said some are lovely and I get not everybody is respectful and polite, but I was so appreciate the same back… some training on how to speak to patients is recommended I feel.  I would be horrified if I knew one of my family spoke to anybody in such a patronising tone… there really is no need for it esp when I was very polite and apologetic
GP surgery review: hingham-surgery
Title: Hospitable Practice!
Rating: 5 out of 5
Visited: May 2023
Despite being at this practice for now over 12 + months, today (05/05/23) it was my 1st time attending in person properly for an appointment and my experience was absolutely heartwarming. I had an appointment with one of the nurses whom I can't name for the review guidelines however the practice will be able to search based on my name. 

It was the friendliest and nicest appointments I have had with a GP surgery. I have had a tough time lately and I left feeling better generally despite only going to get my bloods taken. 

Huge Kudos to the Hingham Surgery staff. Each and everyone I have spoken to over the last 12 months have been so friendly. We're very lucky to have such a great practice.
GP surgery review: humbleyard-practice
Title: Poor service
Rating: 2 out of 5
Visited: January 2024
Long wait on phone and the call was cut off when reaching number 1 position. Called back and
Spoken to receptionist who was extremely rude and unhelpful.
GP surgery review: humbleyard-practice
Title: Uncontactable
Rating: 1 out of 5
Visited: October 2023
After ringing 111 for my daughter and being told to contact the practice we were unable to get through simply in the queue for over half an hour both in the appointment line where no triage could take place as no one answered and the query line. When you do get to the front of the queue it then goes to a different sounding call queue where again you just sit...

This is not the first time this has happened, unfortunately.
GP surgery review: humbleyard-practice
Title: Outstanding care
Rating: 4 out of 5
Visited: October 2023
I have just visited Hethersett Surgery for blood tests. The Healthcare Assistant I saw could not have been more kind or caring. I explained that I felt dizzy when having blood tests so she gave me the time I needed to recover. She took my blood pressure as I told her I had been feeling dizzy. I was also offered my flu jab that was due to be done the following day at Cringleford. The NHS at its best. Thank you.
GP surgery review: humbleyard-practice
Title: Doing a fantastic job
Rating: 5 out of 5
Visited: September 2023
Had two excellent encounters with our local GP surgery recently. The receptionists are friendly and were kind when I was worried about my child. I've also seen one of the nurses and a GP recently and have received a great service. Considering the pressures the service is under they are doing a great job. Thank you.