janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: swanswell-medical-centre
Title: Now inaccessible
Rating: 1 out of 5
Visited: March 2022
Since the Covid-19 pandemic this surgery have had a policy whereby it's not possible in any way to book a GP appointment without first having a gatekeeping telephone consultation. This is frankly quite insulting to patients as it implies they are not capable of determining whether or not they need to see a doctor in person. It's also staggeringly inefficient, as health problems which used to be dealt with in 1 face to face appointment now use up both a telephone consultation AND a face to face appointment. I appreciate some health issues may be appropriately dealt with over the phone but patients should continue to be offered the option to directly book a face to face GP appointment. I have visited the surgery (to see the Nurse - this is still available f2f) twice in the past 12-18 months and both times observed an empty waiting room. This surgery used to be busy with patients accessing healthcare - it now feels like the doctors are hiding at home hoping to avoid patients while nurses continue to deliver excellent care in person, whilst on poorer pay. Something is going wrong here!
GP surgery review: bath-row-medical-practice
Title: Terrible Appointment Service
Rating: 1 out of 5
Visited: November 2023
I called the GP number to confirm a vaccination appointment as my midwife suggested. The woman who picked up the phone said the appointment cannot be found and hung up! In the beginning, I thought it might be a connection issue or so. So I called again, waiting for another 15 mins, and she heard my description and hung up again immediately. I am sure my phone signal is perfect and the calls are hung up on purpose. Very very rude and inprofessional service. Totally waste of time and show zero responsibility of the work. I've decided to change my GP.
GP surgery review: bath-row-medical-practice
Title: Horrible service
Rating: 1 out of 5
Visited: May 2023
I called them to book an appointment and they told me to hang up and call on Monday morning to do so. I asked them what would be different then and how I would be handled on Monday and they said that they will book me a slot for a follow up call by the GP. I asked them to ''book me for the next available slot now'' which she did and she said it would be on ''Monday evening''.....What absurdity in the receptionist's behavior!!!Since I am giving them a call and they have access to book me for the next available slot they should simply go ahead and do so instead of asking me to call them again on a different day !!it's simple logic which apparently they are lacking...unless of course they don't want to work and they simply pass the work to the next staff member so they don't have to deal with it
GP surgery review: bath-row-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
Friendly, prompt and professional. The care and attention to details is excellent. The detail given to tests is also excellent. Overall  I feel in safe hands.
GP surgery review: bath-row-medical-practice
Title: Awful - impossible to contact
Rating: 1 out of 5
Visited: April 2023
Impossible to contact, I have been cut off 6 times in a row trying to get through after they cancelled my appointment at short notice and reissued one I could not make. All I can do is not attend, and then get removed from their list - This must be their plan to reduce patients, genius.
GP surgery review: bath-row-medical-practice
Title: not very good service
Rating: 1 out of 5
Visited: February 2023
As I have had my problem for a while I tried to get in touch by computer and phone on the phone get nearly to number 1 in queue
then phone goes dead and no reply when using computer so not a service I would recommend as it definitely does not do its job properly so minus 20 or less to practice.
GP surgery review: bath-row-medical-practice
Title: No appointments and terrible service
Rating: 1 out of 5
Visited: January 2023
Call waiting times are over an hour and a half and when you finally get through there are never any appointments available. I have been trying for five days, calling from the moment they open and when I finally get through after a long wait I am always told to call tomorrow as they just ran out of available appointments. The staff doesn't seem to want to help either and just keep recommending to "try again tomorrow".
GP surgery review: bath-row-medical-practice
Title: On hold for 1.5 hours and hung up on!
Rating: 3 out of 5
Visited: December 2022
I waited an hour and a half on hold this morning to book an appointment, waited through 35 people and finally got to number 1 and they hung up on me. Rang back and I was right back to the start. So infuriating, and not a sustainable booking system for people with jobs or obligations!
GP surgery review: bath-row-medical-practice
Title: rotten service
Rating: 1 out of 5
Visited: August 2022
You gp take the insurance money we pay every day, don't do business, make an appointment, no one calls me, went to the front desk, you can only make an appointment by phone, what are you doing? Is it to save people? I thought it was very painful, I needed surgery, the emergency department told me to contact my gp, but you guys asked me to contact the emergency department, the phone operator with a very bad attitude, called three times, and hung up on me the first two times.
GP surgery review: bath-row-medical-practice
Title: Terrible place
Rating: 1 out of 5
Visited: August 2022
I waited over 1hr 30 mins ...just for them to answer the phone !!! 
No matter what time of the day it is nobody seems available to help 
Receptionist are too busy gossiping and have zero manners !!!
GP surgery review: bath-row-medical-practice
Title: Run away
Rating: 1 out of 5
Visited: August 2022
Constant admin mistakes, no ownership.
Among others: 
booked a telephone appointment with a medical doctor (still no in person appointments, contrary to other practices) just to be called at a totally different time by a paramedic, who told me that for reasons unbeknownst to her admin had cancelled my appointment with the doctor and redirected me to her. She had to rebook me for the next day.
Then again, I asked for a specific medical cetificate which was something the receptionist seemed to find very challenging to arrange, when I collected the certificate it was a completely different one. I did not complain about any of these misadventures, being keen on allawing the benefit of the doubt.
Finally, however, I went to the local pharmacy to collect my regular repeat prescription, wich I have been doing regularly, and which is handled by the pahrmacy. I was told by the pharmacist that the practice had rejected the request, again for reasons unknown. No one from the practice had had the thought of informing me in any way or form, even as I had spoken to a doctor just the previous day. I then went to the practice in person, as my medications were running out. The receptionist again looked lost in outer space without any hope of rescue, she said the prescription was requested too early by the pharmacy, that pharmacies are no longer allowed to order for the patient, that she would message a doctor and I should come back later (when? It was already 4.10 p.m.). Needless to say the explanation was totally made up, the pharmacist got on the phone with the practice herself to make things right, with great waste of time, frustration, and no apology.
All these things in less than six months, I wonder what is next.
GP surgery review: karis-medical-centre
Title: Appointment System
Rating: 4 out of 5
Visited: August 2023
Called today 25th August 2023 8.20am  was 14 in the queue, 20 minutes later I was number 2 in the queue then absolutely nothing held on for another 10 minutes and no one answered so I hung up !! Rang straight back and back in the queue in total took 50 minutes for someone to speak to me. Absolutely ridiculous. Feel the surgery needs to look into this situation
GP surgery review: karis-medical-centre
Title: Exceptional practice
Rating: 5 out of 5
Visited: June 2023
I visited the surgery on the 7/6/23. I called at 8am. I had recently been discharged from hospital. Within 30 minutes I was seeing a Dr  face to face. What an amazing doctor!! Full of compassion and was able to diagnose and treat my condition with ease. I didn’t feel rushed at all. She is a credit to the profession. 
This surgery is exceptional. Despite all the pressures on the NHS the staff and doctors are really caring and go out of their way to help. I have never had a problem getting an appointment for me or my children. receptionists, admin and nursing team are also really helpful and caring. 
Please keep up the great work. Karis medical centre is a credit to the area and the NHS. Thank you once again.
GP surgery review: karis-medical-centre
Title: Great practice, lovely and helpful
Rating: 5 out of 5
Visited: June 2023
As a Chinese student my English speaking is not perfect, but the Doctors always kindly and patient for my questions, help me with all issues and try their best to help me.

Great recommended!
GP surgery review: karis-medical-centre
Title: Awful wait times
Rating: 1 out of 5
Visited: June 2023
After waiting 3 weeks for a telephone appointment, the dr seemed to be understanding and listened came up with an action plan of follow up blood tests. 4 weeks later I’m still waiting for information about the tests. Called up and after waiting on hold for 2 hours the system seemed to give up. 

As a professional I’m unable to have my mobile idling on hold for over two hours. To chase up appointments. This is unacceptable and should be better.
GP surgery review: karis-medical-centre
Title: Efficient and professional
Rating: 5 out of 5
Visited: May 2023
It is my first time to see a gp in the United Kingdom. I must say it is better than I expected. I called to book an appointment yesterday and was able to see the doctor today. 

The reception staff are friendly. The doctor checked my condition carefully and she was very patient and professional. The doctor even sent me additional information of my condition through sms after. Happy with my first gp experience.
GP surgery review: karis-medical-centre
Title: Shocking Service
Rating: 3 out of 5
Visited: April 2023
Firstly, you call up and are told to book an appointment for prescriptions and then when the day of the appointment comes around they don't even call you. I'm asthmatic and need my inhalers. 
Secondly when you call they are rude and hang up after waiting 30 minutes to get through. Overall terrible.
GP surgery review: karis-medical-centre
Title: Great Doctors Surgery
Rating: 5 out of 5
Visited: March 2023
After recently moving To Karis Medical Centre and seeing two different GP's I felt I should write a review.

When I first entered the centre I noticed it is clean, the toilets were spotless and they have relaxing background music which is very nice. 

The receptionists on every occasion I have dealt with them have been polite and helpful. 

They helped sort out my monthly prescription so there was no missed medication when I joined. Both Doctors I have seen have been extremely professional, they were knowledgeable and organised various tests and alternatives to help with waiting times for my health issues.

Compared to my previous doctor's surgery it's like night and day. Considering the massive strain that the NHS and it's doctors and nurses are under I think this surgery is doing a remarkable job.

Well done to all the staff at Karis. Keep up the good work.
GP surgery review: karis-medical-centre
Title: horribley bad service
Rating: 1 out of 5
Visited: December 2022
absolutely appalling service, i have a rare condition which makes my life very difficult to live and do everyday tasks and now i have to jump through hoops just to get medication or a repeat prescription that was automatically delivered to my house. but now they make it very difficult for me an others. this surgery should get shutdown its not what it used to be 6 years ago way better service
GP surgery review: karis-medical-centre
Title: long wait times
Rating: 2 out of 5
Visited: December 2022
it's Monday 5th December and I called Karis Medical centre for a repeat prescription choosing option 1. The call was answered in 16 minutes only to advise I had to see the doctor as my last prescription was a year ago. It's now 1 hour and 15minutes and I'm still on hold to speak to appointments. This is completely unacceptable as I write this review I'm still holding and listening to their answering message " your call is very important to us please wait for the next agent" This is a medical Centre who keeps their patients waiting for over an hour? Something tells me they are not equipped to be a medical Centre.
GP surgery review: karis-medical-centre
Title: Excellent care
Rating: 5 out of 5
Visited: December 2022
I was fitted in quickly when I had an infection which needed speedy care. Onward appointment with the nurse was arranged and I'm able to get urgent follow up when required. The care here is always excellent and I would highly recommend Karis.
GP surgery review: the-wand-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: January 2024
Been chasing unknown medical issue for over a year but doctors aren't interested. Tried to arrange another appointment today and once again told I can't by rude receptionist, another receptionist came on phone and also was no help. Asked to speak to manager so she took my details only to call me back and say go and email complaint as manager wouldn't call me back as stated. Nothing but rudeness and fobbing patients off. Awful practice and awful staff all round.
GP surgery review: the-wand-medical-centre
Title: Poor service
Rating: 2 out of 5
Visited: January 2023
I expect when I call the practice that someone picks up, not leaving you to wait 15 minutes without any mention of a queueing system in place.
GP surgery review: the-wand-medical-centre
Title: Telephone Lines not open
Rating: 1 out of 5
Visited: September 2022
Imagine calling your GP at the designated opening hours of 8.30am only to be greeted with a message that states the lines are closed and will reopen tomorrow morning at 8.30am. Make it make sense!!!
GP surgery review: apollo-surgery
Title: Outstanding
Rating: 5 out of 5
Visited: December 2022
Visited today for a smear and blood test, the nurse put me at ease straight away.  She was very kind and also very professional and helpful. 

This surgery is unlike the rest in the area, if you need an appointment they give you one and the doctor will always spend time listening to you, have recommended to friends and family.
GP surgery review: apollo-surgery
Title: Caring staff, but need more mental health training.
Rating: 5 out of 5
Visited: November 2022
I had to visit 3 Times before my anxiety was acknowledged, staff were caring but felt I was dismissed as 'everyone was feeling stressed'. Once properly diagnosed, I was offered support and medication and have since improved significantly. I was able to get an appointment on the same day I called and was treated respectfully.
GP surgery review: apollo-surgery
Title: Very good
Rating: 5 out of 5
Visited: May 2022
Reception staff are excellent
Very easy to get a face to face appointment
Doctors and nurses are excellent
GP surgery review: aylesbury-surgery
Title: Appalling patient registration service
Rating: 1 out of 5
Visited: November 2022
Been waiting since 26.4.22 to be registered as patient. Told on 15.11.22 that they call you 3 times (only) from withheld number to progress it. Then unclear what (if anything) the Practice Manager does with your registration / gms1 form if you didn't answer those 3 calls - which of course is highly likely if you are at work when they call you - and of course being from a withheld number you cannot call back / do not know who called you! This is 3 calls over a space of months remember, not something immediately after you submit registration form.
I've rang to complain (twice) between April and November 2022. I've also been down there in person in Sept 2022 to complain and nothing results in a decent service. They clearly just don't "get it". Frankly this is the sort of GP practice that gives them all a bad name. Truly disgusting level of administrative service here. Cannot say what the patient care is like once you have successfully registered, as of course have not been able to get that far!
GP surgery review: aylesbury-surgery
Title: Poor response
Rating: 1 out of 5
Visited: March 2022
Very disappointed that a new patient registration has taken 3 months and then to only be told my mother in law living at the oscott retirement village does not fall within the catchment area for this surgery quite honestly we could surely have been told this back in March or even when we have followed through on this via emails- Instead, we have struggled to maintain her care with her previous, very reluctant to help, surgery. Very sorry to say this was a very poor performance by yourselves.
GP surgery review: hillcrest-surgery
Title: Amazing Practice
Rating: 5 out of 5
Visited: December 2023
This practice is the best. The staff is attentive and professional. The doctors are helpful and knowledgeable. I highly recommend it. I have always had a positive experience when I needed assistance.
GP surgery review: hillcrest-surgery
Title: Prompt
Rating: 4 out of 5
Visited: November 2023
I like that when you call the surgery at 8am you get the choice between staying on hold or receiving a callback based on your position in the queue. I remained in the queue and there were only 8 people ahead of me so I got through within ten minutes. The receptionist was very efficient and I received my call back from a clinician within 2 hours. Very pleased with the service.
GP surgery review: hillcrest-surgery
Title: Very supportive workers
Rating: 5 out of 5
Visited: October 2023
The team are very supportive to me as I am supporting a very vulnerable patient. I live 200 miles away and rely heavily on phone contact. We find solutions to the issues. Thank you
GP surgery review: hillcrest-surgery
Title: Helpful Receptionist & Service
Rating: 4 out of 5
Visited: October 2023
Receptionist polite & helpful - Doctors are good - had a choice of a telephone call back or to be seen face to face , which is excellent. I feel like this GP surgery will always help and not let you suffer- Nurses are great too..
GP surgery review: hillcrest-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2023
The doctor was excellent very helpful and easy to talk to explained everything and advised a follow up appointment
GP surgery review: hillcrest-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Today I had to contact the surgery after hearing horror stories lately you dread phoning! However, I phoned at 8am and by 8.10 a pleasant answer to my call (especially when you don’t feel well) I was offered a phone call or face to face appointment within seconds! I chose a call! By 10am I was contacted and my issues dealt with.
I am lucky to have a great surgery and the staff are always pleasant and helpful
GP surgery review: hillcrest-surgery
Title: Absolutely brilliant
Rating: 5 out of 5
Visited: October 2023
Very polite and so caring lovely couldn't ask for a better nurse she was above and beyond made me feel relaxed she listened to me took time to talk to me and was just so nice about everything she advised me and told me not to worry that we would sort things out with my weight when my breathing got a bit better I left the surgery feeling a lot more relaxed than I did with my last review.
GP surgery review: hillcrest-surgery
Title: Satisfactory consultation
Rating: 4 out of 5
Visited: October 2023
I was listened to sympathetically and given straightforward, clear advice which I was able to understand and and follow.
GP surgery review: hillcrest-surgery
Title: Never had a problem with this practice.
Rating: 5 out of 5
Visited: October 2023
I called the surgery for a callback regarding blood results for my son. I got through very quickly.  My callback rom the GP was within the time frame given. The Doctor was helpful and very understanding. I have to give this surgery credit. The staff at reception are always very helpful.
GP surgery review: hillcrest-surgery
Title: Good service
Rating: 4 out of 5
Visited: October 2023
Needed reassurance about my health urgently, Doctor rang back in a couple of hours, talked me through it and issued new medication.
GP surgery review: kingstanding-circle-surgery
Title: Amazing practice
Rating: 5 out of 5
Visited: September 2022
Your Review:  I have been a patient for over 40 years as are many of my close family . I have nothing but praise for all the staff from the doctors nurses the paramedic the phlebotomist and all the reception staff especially the young man on the front desk . Well before the pandemic I recommended them to friends and family and during the pandemic they were without doubt the best practice I've heard of . Always appointments not just video but face to face they went above and beyond .
Finally I must praise them for their vaccine rollout not for just their own patients but many in the surrounding community , Well Done to all of you at Kingstanding Surgery and the pharmacy staff attached too.
GP surgery review: kingstanding-circle-surgery
Title: Nice staff
Rating: 4 out of 5
Visited: August 2022
Having not had a blood test for 27years through fear I finally went. The young man was so understanding. Couldn’t get blood on the first occasion so had to rebook again he was totally caning and understanding of my fear. Really helped me overcome my fear of blood tests.
GP surgery review: kingstanding-circle-surgery
Title: Excellent GP Service
Rating: 5 out of 5
Visited: March 2022
After attending Kingstanding Circle Surgery for 37 years, the care and treatment I have received continues to be of the highest standard.
I was offered a routine blood pressure test at the Phillips Pharmacy at the surgery (also very friendly and helpful). As a result of a follow up telephone consultation, I was offered blood pressure monitoring, and a range of tests and heart scan to check on my general health, which were all carried out promptly and professionally.
 I am now on prescribed medication for my condition.

I am left with the impression of a well organised, caring team of professionals including reception staff, pharmacy staff, nursing staff and doctors who ensure their patients receive the treatment they need.

Thank you.
GP surgery review: perry-park-surgery
Title: Great staff
Rating: 5 out of 5
Visited: September 2022
Waited with my mom in law fir blood test.  The staff were great knew her name  and were great with her cos she's very frail.  The lady on reception even asked if she was okay for tablets.  They didn't rush her.  The nurse was lovely with her.  could hear the phones ringing all the time and saw staff constantly answering the phones. Ive looked at other reviews and I'm not one to leavevreviews but i honestly was impressed.  I'm going to join this surgery.  Its not one of those big surgery's but I think these people do seem to care
GP surgery review: perry-park-surgery
Title: rude staff
Rating: 2 out of 5
Visited: August 2022
The receptionist are so rude, they don't listen to what patients are saying. You can never get an appointment. It's like they take the phone of the hook until 8:50am.
GP surgery review: tudor-practice-stockland-green
Title: Appointment was cancelled staff did not cancel a day before
Rating: 1 out of 5
Visited: September 2023
Received a letter saying I missed an appointment when I cancelled a day before the appointment as I had an outpatient appointment at city hospital on the day if receptionist not canceling appointments as asked why are patients getting warnings please remove warning all I will move practice
GP surgery review: tudor-practice-stockland-green
Title: Excellent Service
Rating: 5 out of 5
Visited: May 2023
Recently visited my GP for test results and to discuss my future management, my GP was very thorough in explaining the results and my options. I am grateful to him and the whole team for the excellent service received.