janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: windsor-house-group-practice
Title: Excellent care
Rating: 5 out of 5
Visited: January 2023
I have only been a patient with you for around a year and l felt l wanted to give you some feedback.
Firstly my experience either face to face or over the phone with the receptionists has been nothing but positive.  I have found every receptionist extremely professional but more than anything approachable and friendly.  To give an example l visited  Adwalton House last week and was very impressed with the receptionist who left her desk to  show me where l needed to go to see the physiotherapist.  l replied “thank you  so much “and she replied “you  are more than welcome”. Please can you feedback to all the receptionists that they are doing an amazing job.
Secondly each and every Doctor, nurse, physiotherapist and Diabetic nurse l have seen have been truly professional , approachable but more than anything have always treated me with dignity and respect involving me in all decisions around my care.  
A massive thank you to all the valuable staff at Windsor House group practice you are all doing a fantastic job.
GP surgery review: windsor-house-group-practice
Title: Awful
Rating: 1 out of 5
Visited: December 2022
Awful surgery, started calling at 08:00am didn’t get through until 11:45am even used the web form and they managed to respond to that before answering the phone, which they suggested I called the surgery for an appointment. Seriously that is what they advised, come on Windsor house I am hold waiting to book an appointment. Once I finally spoke to a human they advised no appointments left and to try again the following day. The admin staff are useless, no idea about the actual doctors or nurses as I have never seen one and had to resort to an online doctor and paid for the service. 
What is the point of registering with the doctors if you can’t get an appointment.
GP surgery review: windsor-house-group-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2022
I’ve been a patient here since it opened, never ever had any problems in all them years. Reception staff, nurses, physiotherapist, doctors,  making appointments, medications requests, etc etc.
GP surgery review: windsor-house-group-practice
Title: Fantastic Nursing Team!
Rating: 5 out of 5
Visited: September 2022
I just wanted to drop a message in hope it finds it's way back to the Nurse that saw my daughter on Monday for her nasal flu spray at Windsor House. The Nurse from calling my daughter's name right through to leaving at the end was professional, welcoming and jolly. She had my daughter chatting away and made her feel calm and allowed her to do the nasal spray with no fuss at 2 years old which that in itself is amazing! She also gave her and her bunny a sticker for being so brave. Can't recommend Windsor House Group Practice enough, always been wonderful! Thank you.
GP surgery review: idle-medical-centre
Title: Great practice, great organisation
Rating: 5 out of 5
Visited: December 2023
Idle Medical Centre is a brilliant practice and very well organised. Whenever my children have been ill, I have had a telephone call from a Dr within a few hours, and been offered an appointment on the same day, if necessary. When I have been ill recently, I have been able to speak to a Dr by telephone, then been offered a face to face appointment without any trouble. I  feel very grateful to have such a fantastic local surgery. Thank you.
GP surgery review: idle-medical-centre
Title: Great service from receptionists and nursing staff
Rating: 5 out of 5
Visited: November 2023
There was a mix up whereby my HRT review was not logged fully with my BP results on the system - which triggered another HRT review being requested 4 months later. The reception ladies at the time were very friendly and put my mind at rest. My tel appt with a GP was not fruitful and wasn't helpful and suggested an inefficient way to deal with this in giving a 1 month prescription telling me I would have to get another BP test and then book in to have another HRT review with another GP - even after I said I would go get the BP results to him the same day if he could hold off on prescribing the short prescription, he said it was not possible to wait to prescribe a longer dose and to book with another GP. I went back a few hours later to get another BP check completed at the pharmacy as requested and went upstairs for them to log it. The reception staff were very understanding and went above and beyond to make sure that I was seen by a nurse the next day and enabled me to have a full HRT prescription given. I saw the nurse who was great and was then given a follow up call later by a lovely lady on reception to inform the prescription was ready. 10/10 for reception. Thanks ladies.
GP surgery review: idle-medical-centre
Title: Falling levels of assistance keep declining
Rating: 1 out of 5
Visited: August 2023
The practice was a very good one 5 years ago but leading up to the pandemic, during and then post pandemic it's become an awful place to seek any assistance from. Everything is done via call back it is virtually impossible to get an appointment with receptionist used to assist in diagnosing your issue. I've lost count of the number of times we have received a diagnosis and medication based on a photo emailed over and/or from answering the General Practitioner quiestion over the phone to "what do you think it could be?"

Recently while on holiday I was unfortunate enough to break my, the options I had were to either pay for surgery abroad or fly home and have surgery in the UnitedKingdom. The doctor abroad said both would be fine we would just need to make a decision. After checking with the airlines we could fly back the next day ot wait 5 days for the next flight. If we chose to stay and take the operation there would be a large amount of physio, medication etc etc that would be needed post operation, however I could not find any info anywhere regarding how and overseas operation may be treated once returned home, with my family with me, the amounts of money, and the time pressure I was attempting to make the most informed decision I could. So I called my Gernal Practitioners and explained the full situation to the receptionist and requested a call back just to talk through my options from a general practitioner as I could not find any information. I was assured my situation was stressful and not pleasant and of course the surgery would call back. What I received was a text message 10 mins after the phone call saying, we advise you follow the advice of local health practitioners. So not only did not bother to take me as a person in need of assistance worth speaking to but also such a quick assessment and dismissal highlights the absolute disconnect between the practice and providing any form of assistance.
GP surgery review: idle-medical-centre
Title: Poor communication
Rating: 2 out of 5
Visited: May 2023
Partner rang practice this morning to explain medication had been misplaced, receptionist said to call into surgery and will get the doctor to release the prescription. Called into surgery to be told the doctor will not do the prescription. Sat for 2 hours waiting with no communication to be told the doctor is in the record and will give the patient a call. This is medication that can’t just be stopped. The receptionist are not helpful and do not want to go out there way to find out or help.
GP surgery review: idle-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: April 2023
I cannot say enough about this practice.  I moved to Skipton but thankfully they allowed me to continue with this practice as an out of area patient.  If I ring for anything I get a call back 99 times out of 100 the same day and if I need to see a doctor then again it is usually that week or if its late in the week then early the following week.  Receptionist always helpful and for a group of people with not the best reputation I will fight their corner.  The same goes for the practice Nurses and all the staff at Idle Medical centre.  First rate practice and if you live in the sticks you don't know how lucky you are to have this practice on your doorstep.
GP surgery review: idle-medical-centre
Title: Waiting all day for a call I was told I would be getting
Rating: 2 out of 5
Visited: March 2023
After having a full hip replacement I requested some tablets for the pain.I made the request on Tues.Thurs I got a text to call the surgery which I did.was told a doctor would call me on the Fri the day I had no tablets left.I rang at 4.45 to remind them I’ve not received a call and was told they would remind the GP and they would be calling.I rang again at 5.15 and was told it could be after 6 but I will be getting a call.I got no call and now left I lots of pain due to no pain releaf.I’m expecting idle surgery to reply saying get another surgery if your not happy.the people on the reception are fine the nurses that Change your dressings are great.the doctors just seem to be not botherted at all.
GP surgery review: idle-medical-centre
Title: Inefficient appointment service
Rating: 2 out of 5
Visited: March 2023
Rang to get an appointment, told after over 60 times of calling that a doctor would call back. He did but told me to go to  an and e . After 9 and a half hours in a  and e I was given medication and told to go back to my GP who could refer me to the correct unit for care.

It seems simple but apparently not, after telling the reception I needed a face to face all they could offer was a phone appointment. The doctor rang, said I needed to see a doctor face to face (no surprise! I told them that!) so I was to ring back reception and make an appointment. Well you can guess there was no appointments and I was to ring back tomorrow. 

How can two calls with a doctor, the second after been to A&E under their instruction be efficient? You are wasting your time, my time and the receptionists time. 

You are creating a situation that ultimately  is causing more work, more calls and more appointments. I’m not sure how anyone can think the system works well? 
I’m also don’t understand why face to face appointments are so hard to get when that wasn’t the case pre Covid. 

You are causing yourself this situation and you need to review it, the experience you provide is appalling to say the least.
GP surgery review: idle-medical-centre
Title: Uncaring Doctor and sad decline of a Gp Practice reputation
Rating: 2 out of 5
Visited: March 2023
I have a few underlying conditions and recently have experienced a few symptoms thst caused me concern. Particularly due to me having Hugh blood pressure. I rang the doctors at 8.30...after over 27 attempts for my call to be answered I finally got through at 8.45. I was told there were no more appointments and to rung back the next morning at 8.30. I rang the next day again at 8.30 over 30 plus attempts to get through i finally got through.The receptionist asked me my issue and i said i had a few one of which being a black spot i see in my eye. "She said oh well you can just go to specsavers for that"..what else? I mentioned my other concerns and asked if I could book an appointment a double one face to face with a doctor to enable me time to go through them. The receptionist said no thst only a phone appointment could be made and thst the doc would decide if a face to face would be necessary. I wasn't given a time but told a doc would ring me. I work in a factory and am not allowed to use a phone..I mentioned to my boss about this and waited on the call. The doc rang me and said that she could see i had mentioned a few issues I had. She said which one was i concerned about the most...I said well tbh all of them...I'm not a doctor and didn't feel that I should be the one to decide which needed to be dealt with first. She was quite abrupt with me and said look i have only ten minutes just let me know which one you want to deal with...I said well I did ask for a face to face appointment. She ignored this and said look you are waiting time which issue do you wa t to deal with. I got so upset and frustrated from her attitude and lack of empathy that I put the phone down on her. This GP practice has continued to run at low capacity following covid. Face to face appointments are none existent...since covid. I bet there are less than two GPS in that practice physically at any given time..the rest must just work from home. If you work...forget it...they do nothing to make it easy to see them. You have to have your phone with you at all times...they don't give you a specific time when the gp will ring you. On their website it states that you can book an appointment 3 weeks in advance...No you cant!!!..instead you 1st have to speak to a doctor on the phone...you only get a phone appointment on the day you ring as well...i have lost faith in a practice I thought was good pre covid...but now...no....they are the reason along with other gp practices behaving in the same way..that  A&E's are so busy and stretched....its so diddifcult to see a GP face to face....at Idle Medical Practice ... I can't remeber when I last did. I would not recommend this practice to anyone...not now....10yr ago maybe...but not now avoid.
GP surgery review: idle-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2023
Having had to use the practice a number of times over the past year, I have to say that I feel they are doing an excellent job. All staff are friendly and helpful and the system they currently use to get an appointment with a doctor works quickly and well. When I hear from friends of the problems they have with other practices, I’m delighted that I’m with Idle Medical Centre.
GP surgery review: idle-medical-centre
Title: Fobbed off
Rating: 2 out of 5
Visited: May 2022
I rang the practice for a telephone appointment only to be told to ring back the following day at 8.30am. I asked if I could have a call back from a doctor the following day and was told the appointments have to be made the same day and that was that. No details were taken as to if the issue was serious and/or urgent. I have had to build myself up for several days to make this telephone call and I feel that many people like me will go on suffering as they feel calling a doctor is a big issue, may have phobias, or just think that it is far too much trouble and too difficult to try and contact the surgery. 
The practice website states that if you contact them they will endeavour to give to a callback within 48 hours. It does not state anything about as long as the contact is at 8.30am. 8.30am may not always be convenient for everyone. Contrary to the image put out by the media the NHS is not easy to contact and many complaints will go untreated, possibly until they are very serious and untreatable
GP surgery review: the-saltaire-&-windhill-medical-p'ship
Title: Am I even in a Queue?
Rating: 1 out of 5
Visited: January 2024
Currently stuck on indefinite hold, with no evidence that I am even in a queue. Windhill Green surgery is absolutely awful, if you can  register anywhere else.  Also terrible reception staff (at least one is outright rude, the others are just bad at being public facing).   Please make formal complaints if you have complaints, this service needs to face the music (like I have for the last 30 minutes).
GP surgery review: the-saltaire-&-windhill-medical-p'ship
Title: Great Practice..a joke
Rating: 2 out of 5
Visited: December 2023
2 days 7hrs ,yes seriously  on and off phone no reply!! Is the practice still open?? Downward spiral over last 5 years!
GP surgery review: the-saltaire-&-windhill-medical-p'ship
Title: Useless
Rating: 2 out of 5
Visited: September 2023
Called up as I was concerned about my child and it said I was second in the queue n then they put the phone down. This happened twice. So I had to ring 111 which didn’t even call back 😒😒😒
GP surgery review: the-saltaire-&-windhill-medical-p'ship
Title: Excellent GP practice
Rating: 5 out of 5
Visited: November 2022
I've nothing but praise for this practice. They have seen me at short notice when I've needed it, allowed planned appointments when it was more appropriate, and the care has been excellent and considerate.

This month, I've received a significant diagnosis - picked up by the GPs, investigated by them through conveniently-timed appointments with the nursing staff, and now managed / treated by a GP colleague with a special interest.

Most recently, the reception staff arranged for a doctor to sign a repeat prescription immediately so I could pick up the medications that day - all because I wasn't organised enough to sort it out in good time.

V impressed with everyone I've met there - Cliffe Avenue and Windhill.
GP surgery review: the-saltaire-&-windhill-medical-p'ship
Title: Impossible to see a doctor
Rating: 1 out of 5
Visited: October 2022
No appointments available for two weeks, can't even speak to anyone on the phone. Rubbish service. No response to feedback sent to the surgery. Tried to phone, listened to the recorded message, then told call cannot be connected.
GP surgery review: the-saltaire-&-windhill-medical-p'ship
Title: Hit and miss
Rating: 3 out of 5
Visited: June 2022
It is hit-and-miss care. In one episode of care, I developed side effects and felt ill after taking a new medication. I rang the Windhill surgery and told the receptionist what happened. I asked her to raise my concern to the doctor who prescribed the drug. 

Instead, she told me it's my choice not to take the medication.  I question her, is this from medical advice? She replied no. I persist in her reaching out to the concerned doctor and making him aware. Even though she moaned on the phone. She eventually sent a message to the doctor. Promptly, received call from caring doctor.
GP surgery review: beechwood-medical-centre
Title: Great GP Practice
Rating: 5 out of 5
Visited: July 2023
How good is this GP Surgery. I have recently moved into the area from Manchester. The registration process was very easy as I did it online. I called the practice today about a long term health condition I have and the phone was answered in seconds by a very polite lady. I was offered a face to face appointment or a telephone appointment today or next week (my choice) 
I chose today and was booked in for that afternoon. My practice in Manchester only does telephone appointments to start with and if the doctor needs to see you then they book you in. 
I was seen 5 minutes early by a nice, male doctor who examined me and then prescribed me some medication which I collected whilst I was at the surgery. 
This is a massive improvement from what I am used to.
Well done to all, I shall be spreading the word.
GP surgery review: beechwood-medical-centre
Title: Fast and efficient
Rating: 5 out of 5
Visited: March 2023
I've usually been seen promptly, staff (receptionists and clinicians) struck me as efficient and professional.
GP surgery review: beechwood-medical-centre
Title: first class experience
Rating: 5 out of 5
Visited: November 2022
Beechwood Road is not my registered practice but I had to go there for a scan. From the minute I walked into this very clean and fresh smelling building I was treated with a friendly smile and 'good morning' from the receptionist, my appt was on time and the whole experience was brilliant. Staff were busy and bustling and there was a general feeling of positivity. This was honestly the best experience I have had a  GP surgery for years.
GP surgery review: beechwood-medical-centre
Title: Shortage of appointments
Rating: 3 out of 5
Visited: June 2022
It’s ridiculous that we can’t book appointments in advance. It’s bad enough majority of appointments are still telephone and not face to face but it even more ridiculous that you can’t book an appointment for your test result in advance and have to ring on a day to day basis. Surely there should be a better system that have patients worrying and having the stress and hassle of calling everyday. Also if appointments were a fortnight/ month in advance the reception staff won’t be bombarded with the amount of calls they get on a daily basis. The system need to change back
GP surgery review: beechwood-medical-centre
Title: Really good service
Rating: 5 out of 5
Visited: April 2022
I have recently moved house and changed Gp to Beecwood Road. I contacted the surgery last Friday have seen a clinician today and my treatment plan is already sorted. Thank you
GP surgery review: caritas-group-practice
Title: Poor practice
Rating: 1 out of 5
Visited: August 2023
Booked in for hospital date appointment from the surgery on 2/8 . Contacted hospital as still haven’t received date . To find out the surgery had not sent or informed the hospital of my new contact details . Shocking ! How was the hospital meant to contact myself . How does this happen ? Seems the administration i the surgery is as bad as the receptionists .Things need looking into at this surgery
GP surgery review: caritas-group-practice
Title: Amazing
Rating: 5 out of 5
Visited: August 2023
I have been a patient of this practice for many years.  I have always found them to be really professional, helpful and friendly.  There are many ways to contact them, the new patchs system is brilliant.  It always a lot of information to be passed to the clinicians before they have even spoken to you.  

They are always really helpful when I call and their repeat prescription service is always really quick.

I would thoroughly recommend the Caritas surgeries to anyone
GP surgery review: caritas-group-practice
Title: Excellent Triage Service and Friendly staff
Rating: 5 out of 5
Visited: May 2023
Been a patient since it opened about 24 years ago. Had a number of health concerns over the years and I found I was always contacted within the time they said. I used to phone and wait in the phone queue but three times recently I have used their Patchs system.

I was a bit sceptical at first but I filled in the questionnaire and pressed submit. 

Within 5 hours I had a phone call with the GP who rang my mobile and a 5 minute conversation and I was advised and medication prescribed and asked to update the surgery in 4 weeks.
4 weeks later I used the same Patch system and received a text message within 2 hours to say a further prescription was at the Chemist next door for as and when medication to help me control my symptoms over the next 6 weeks. I was asked to update the surgery a few weeks later.

I did the same thing again - sent a message and confirmed I was fully recovered. 
I know using computers or phones for messages isn't for everyone but for me it means I can go to work and know the surgery will contact me when they can. The phones are then free for people who struggle with using smartphones or computers. 
I have been more than satisfied with the service here and give them 5 stars.
GP surgery review: keighley-road-surgery
Title: Disappointed
Rating: 3 out of 5
Visited: September 2023
Rang up , Iv been suffering with pain in my abdomen and stomach area and in my chest . I was concerned it was caused be a procedure I'd had at the hospital. Iv been in pain for days and felt I definitely needed to see a doctor as it wasn't going away. I was told there was no appointments,  go to A and E and or ring 111. Last week I rang the Surgery about something else and they told me they would put me on a list for a call back but would be a 6 to 8 week wait. Online it's states that if its an urgent problem you will get a call the same day , this is not true. It doesn't matter whether its urgent or not ,your not goin to be seen by a doctor for a long time ,if at all.
GP surgery review: keighley-road-surgery
Title: Not happy
Rating: 2 out of 5
Visited: May 2023
Rang today murder getting through when do this time didn’t put phone down so rude reception nasty demeaning attitude was annoyed when I was polite to her needs to get some manners