janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: elmwood-medical-centre
Title: Absolutely useless surgery
Rating: 1 out of 5
Visited: February 2022
My 7 year old daughter collapsed one day, just blacked out for what felt like a very long time and the doctor at this surgery couldn't have been any less interested. Didn't want to see her, just relied on the paramedics examining her at the time it happened, and didn't invite her in for further examination. On the phone he suggested blood tests, though he didn't have a clue how to book children's urgent blood tests and asked me to contact stepping hill, who they kept insisting urgent blood tests had to be referred by the doctor. Back and forth for over a week with stepping hill and the doctor, who was none the wiser in how to book them. I was basically his secretary for the week making enquiries by calling numerous departments at stepping hill on how to book these blood tests, I'd pass the numbers, references etc to the Dr who couldn't be bothered to give the numbers a call. A week later I managed to get a blood test for my daughter, through no help from the doctor, purely for a woman at stepping hill feeling sorry for me doing this amount toing and froing and I got a cancellation. Bearing in mind he still hadn't seen my daughter and all the while I was concerned of her blacking out on me again, though he did make a comment that she's at school now so she can't be that bad.

Can't fault the receptionists here, every one of them was so helpful and understanding even though I was pestering them daily to get the Dr to call me, they always remained professional and sympathetic towards my frustrations. Sadly, I can't say the same about the Dr who I was made to feel like I was the biggest inconvenience for troubling him and spoke to me like I was in the wrong for having concerns about my daughter. Safe to say, I've moved surgery! Good luck to the rest of you still registered at this practice
GP surgery review: staffa-health
Title: Waiting for return phone call
Rating: 3 out of 5
Visited: March 2022
Rang for appointment last Wednesday and was told would receive phone call later that day or probably the next.  This did not happen so went in person to surgery the following Monday as still not heard.
Was told the doctor had left a note on my file to say face to face appointment required within the week, but this had not been actioned. Appointment made for 1 weeks time and receptionist said they normally text the patient, however I do not have nor want a mobile phone. This is not the first time this has happened.
GP surgery review: wingerworth-medical-centre
Title: Brilliant Care
Rating: 5 out of 5
Visited: March 2022
Have had to speak to /see several of the GPS and other staff recently about a problem. The practice and all the staff are brilliant. I have been looked after with tremendous care and expertise during a very worrying time.
GP surgery review: wingerworth-medical-centre
Title: Amazing care & professionals
Rating: 5 out of 5
Visited: February 2022
I’ve had troubles in the past with my local GP’s until I moved to the area and signed up with Wingerworth, they have been amazing and anything whatsoever I need to speak to a dr about, it’s been arranged within the day with quick resolutions with medicines or treatment. Thank you!
GP surgery review: wingerworth-medical-centre
Title: The best practice with wonderful staff
Rating: 5 out of 5
Visited: January 2022
What a fantastic surgery. The doctors and nurses are extremely understanding and compassionate. They listen to your concerns and then discuss your treatment options with you. Prescription requests are sorted immediately and sent to the local chemist. The econsult service is great and the staff ring back to speak to you quickly - if a phone call isn’t possible, they often email or text. The admin staff are very efficient and helpful too.
GP surgery review: heartwood-medical-practice
Title: Flu jab
Rating: 5 out of 5
Visited: September 2023
I found the staff to be Very kind caring friendly . I did not have  to  waiting. very efficient clean welcoming surgery
GP surgery review: heartwood-medical-practice
Title: Thorough
Rating: 5 out of 5
Visited: September 2023
Feel looked after and needs met.yearly review blood and urine tests.called up by text message for flu and COVID jabs.organised surgery
GP surgery review: heartwood-medical-practice
Title: Heartwood medical practice
Rating: 5 out of 5
Visited: September 2023
Fabulous practice , I would highly recommend it . Professional and helpful .  All the staff work hard to give the best support they can .
GP surgery review: heartwood-medical-practice
Title: Great practice
Rating: 4 out of 5
Visited: September 2023
The process for receiving my flu injection was well organised and effective. The staff were very helpful
GP surgery review: heartwood-medical-practice
Title: Well organised practice
Rating: 5 out of 5
Visited: September 2023
Was called really early this year for my Flu jab. Easy booking service and fast turn around on the day. Couldn’t ask for better
GP surgery review: heartwood-medical-practice
Title: Lovely practice
Rating: 5 out of 5
Visited: September 2023
The staff are always very nice towards everyone, always have a smile no matter how busy they are and very friendly and helpful
GP surgery review: heartwood-medical-practice
Title: Good practice
Rating: 5 out of 5
Visited: September 2023
It’s a lovely practice the staff and doctors are amazing. The only problem is trying to get an appointment, you can be waiting for a very long time to speak to someone them there are no appointments available
GP surgery review: heartwood-medical-practice
Title: Good practice t
Rating: 5 out of 5
Visited: September 2023
The setup was extremely efficient  and executed very professional, I am very impressed with how the system for flu vaccination was carried out
GP surgery review: heartwood-medical-practice
Title: Fantastic surgery
Rating: 5 out of 5
Visited: September 2023
My flu jab was booked in, I went straight in and was greeted by a gentleman who directed me to the room, in fact he walked me to the room where I was met by 3 lovely ladies who all played a part in making the whole experience fast and comfortable, I didn’t feel a thing and the ladies were polite and professional answering the questions I asked. I am very happy and so pleased that I chose this surgery
GP surgery review: heartwood-medical-practice
Title: Flu jab
Rating: 5 out of 5
Visited: September 2023
Very quick efficient service. Email reminders beforehand. Friendly informative staff. Was easily able to book.
GP surgery review: newhall-surgery
Title: Professional Practice
Rating: 5 out of 5
Visited: September 2022
Recently attended for Flu jab. Well organized with cheerful and efficient staff. Was impressed with the streamlined entry plan on the day. Staff and doctor were very approachable and professional.
GP surgery review: newhall-surgery
Title: Professional service
Rating: 5 out of 5
Visited: September 2022
Every aspect from booking to receiving my flu vaccination was really smooth, quickly and professionally carried out by the surgery and staff, if making and receiving a doctors appointment came anywhere close to this experience it would receive 5 stars but sadly that service is nowhere near.
GP surgery review: newhall-surgery
Title: Annual flu jab
Rating: 4 out of 5
Visited: September 2022
Obviously a lot of thought gone into this!
There was a lot of nurses doctors and I can only assume volunteers to guide you to the correct station
GP surgery review: newhall-surgery
Title: Good practice
Rating: 4 out of 5
Visited: September 2022
Visit was for flu vaccination was very prompt and efficient also had blood pressure checked and weight checked
GP surgery review: newhall-surgery
Title: Efficient Practice
Rating: 4 out of 5
Visited: September 2022
I had a blood test which was carried out efficiently. The phlebotomist was friendly and put me at ease.  I was seen on time and there were no problems
GP surgery review: newhall-surgery
Title: Good practice
Rating: 4 out of 5
Visited: September 2022
Got a flu jab without appointment. Painless and no after effects. Very efficient system set up outside normal hours.
GP surgery review: newhall-surgery
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Never had a problem with the surgery. I have been with them all my life. I have always been happy with the doctors who have treated me and they always sat and listened to what you had to say.
GP surgery review: newhall-surgery
Title: Flu vaccination
Rating: 5 out of 5
Visited: September 2022
Booked appointment on line. Choice of appointment. Member of staff in car park to advise which entrance to use. Quick polite check in. Another staff member showed me into gp room. Details checked, flu jab given and blood pressure check offered. Very quick  and professional staff.
GP surgery review: newhall-surgery
Title: Efficient regarding flu jabs
Rating: 3 out of 5
Visited: September 2022
Following a text from the surgery I booked (online) an appointment. A 3 minute slot. Very efficient on the day. Not so easy - if you need to make an appointment to see a doctor, unfortunately.
GP surgery review: newhall-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2022
I attended for a flu jab the staff were really organised and chatty. My appointment time was met to the minute I was in and out in 10 minutes. I have always found the surgery as a whole caring and efficient.
GP surgery review: swadlincote-surgery
Title: Absent and inept
Rating: 1 out of 5
Visited: December 2022
Five different days of ringing for appointment. Gave up each time after their phone hangs up on me. It's been two years since my last medication review, its highly negligent of this surgery. I have to take a combination of important medication but they really don't care about patients welfare. Don't bother ringing this surgery, save yourself time and just head straight to accident and emergency.
GP surgery review: swadlincote-surgery
Title: Hanging up on every call
Rating: 1 out of 5
Visited: December 2022
Disgraceful every call gets hung up on and I bet the usual bs from reception will be yes we have issues with the telephone lines which was same excuse ive heard before so need to move my daughter to a decent practice
GP surgery review: swadlincote-surgery
Title: Poor care for patients
Rating: 1 out of 5
Visited: November 2022
Unpleasant receptionists that is when they actually answer - on one occasion walking into the surgery having been ringing for 45 mins and finding three reception staff sitting and having a chat . Having to visit surgery to cancel an appointment as they don’t answer the phone sometimes waiting over an hour and then cut off . What happens if your elderly or disabled . I haven’t had an epilepsy review for 2 years and I’ve got to see a pharmacist . I used to have one yearly with a doctor !!! It seems to me that they feel patients are an inconvenience . I recently had to visit out of hours as ‘they were too busy to fit me in ‘ the staff there told me that is a regular occurrence from Swadlincote surgery .
GP surgery review: swadlincote-surgery
Title: very poor
Rating: 1 out of 5
Visited: November 2022
I received a text from the surgery was unable to open link as I am at present awaiting important test results I have tried to contact surgery by telephoner over the past two days three times have been on hold for a total of over 90 minutes surely this is unacceptable. Am at present on telephone again waiting already 20 min
GP surgery review: swadlincote-surgery
Title: Disgraceful services
Rating: 1 out of 5
Visited: October 2022
I've been on hold for 25 minutes. Then I'm cut off with a message that all our advisors are busy at the moment. Call back later.
That's so frustrating when you have waited that long and then just cut off.
GP surgery review: swadlincote-surgery
Title: No response
Rating: 2 out of 5
Visited: October 2022
I sent an email to the surgery on 20.10.2022 and received an automated response:

"Thank you for submitting a message to the practice. One of our receptionists will reply to you as soon as possible via email. We will try to respond to all queries within 5 working days. Please note that this service is not for urgent medical enquiries." 

It's been 11 days and I have still not received a response. Also, I cannot get through on the phone. Getting through to the surgery is very difficult and, for those of us in work, near impossible.
GP surgery review: swadlincote-surgery
Title: Please continue to hold...
Rating: 2 out of 5
Visited: October 2022
After listening to a minute-long recording of one of the doctors explaining which call option to choose, one's ears are then subjected to terrible music, whilst on hold. Every so often the music is interrupted by a voice stating "Your call will be answered in the order it was received, please continue to hold." After continuing to hold, for protracted periods of time (20 minutes on average), the call, more often than not, is then terminated...and so begins a cycle of calls that just don't get answered. The call system needs revising.
GP surgery review: swadlincote-surgery
Title: what is going on
Rating: 1 out of 5
Visited: October 2022
After trying all week to book a blood test appointment with a nurse again I failed, having been told that I was in a que and to wait great I thought at last success so I waited for nearly 1hour and my phone died, not to be put off I tried again full battery this time only to be told the receptionists were busy and to call back later, the phone then went dead. So later on I attempted to call again and this time the line was dead. All week this has happened can somebody from the surgery Please explain what is going on.
GP surgery review: swadlincote-surgery
Title: Brilliant Practice
Rating: 5 out of 5
Visited: September 2022
I needed a change medication this was dealt with quickly and efficiently. My daughter rang the surgery  and medication was ready within an hour, this was followed by a home visit next day, super staff doing a great job.
GP surgery review: swadlincote-surgery
Title: The worst that Swadlincote has to offer
Rating: 1 out of 5
Visited: August 2022
A surgery that never fails to disappoint on every level. Seeing or accessing a doctor at this practice is impossible.
GP surgery review: ledbury-health-partnership
Title: Excellent service
Rating: 5 out of 5
Visited: January 2022
Had fantastic service today from Ledbury Health Partnership. Efficient, extremely professional, kind, and friendly. Thank you for your medical advice and help.
GP surgery review: hereford-medical-group
Title: Absolutely Pathetic
Rating: 1 out of 5
Visited: May 2023
extremely unlikely to actually see Dr as appointments are usually passed on to nurses or practitioner nurses and as for coming out for a home visit, it took nine days for a nurse to visit me for a very troubling ailment. Absolute Rubbish practice and fully deserving their horrendous reputation
GP surgery review: hereford-medical-group
Title: Impossible to see GP
Rating: 1 out of 5
Visited: May 2023
Filled in form online. Have to wait up to 5 working days. Pain was so bad, phoned surgery - receptionist said no appointments so phone 111. Went through various questions then 111 said no gp appointments. Their form will go to surgery but I then have to phone for appointment which probably will be booked up by the time i get to speak to reception. Why aren't there emergency gps available?
GP surgery review: hereford-medical-group
Title: Excellent experience
Rating: 5 out of 5
Visited: May 2023
I only have great things to say about this practice. All the staff I have interacted with have been friendly, including receptionists, gp’s and nurses. I think they must go out of their way to find approachable people to work here.
They always ring back when they say they will, have been polite and helpful each time I have dealt with them and every experience I have had thus far has literally been a hive of positivity. Entirely different to the way things were done previously I am very happy to report. I was treated shamefully by a GP who shall remain nameless *ironically* when they were Sarum which made me gunshy but really, I do heartily recommend this surgery now. Nothing like the same in my experience, thankfully.
Thank you sincerely, Hereford Medical Group xx
GP surgery review: hereford-medical-group
Title: 6 week wait for appt
Rating: 1 out of 5
Visited: May 2023
Following on from my previous review - finally got an email to book routine appt via link which gave me the option of a few surgeries. The shortest time was 5 weeks so from the start of trying to get an appt was actually 6 weeks! This length of time without even speaking to a doctor is unacceptable.
GP surgery review: hereford-medical-group
Title: Not fit for purpose
Rating: 1 out of 5
Visited: April 2023
I’ve been trying to get sorted for an issue that started in September. Can never get an appointment, and when I do I’m told different things without the Dr even doing any tests. I’m still in a lot of pain 9 months on and still none the wiser as to what’s wrong with me. It’s so bad I can’t even get out of bed some days. In the past 2 weeks I have filled out the online form and 4 times and had no contact from them. It’s not an A&E issue as been twice and they keep saying go back to your GP for tests. It’s absolutely horrendous.
GP surgery review: hereford-medical-group
Title: A positive experience
Rating: 5 out of 5
Visited: April 2023
Phoned in at 8am, seventh in the queue. Spoke to  receptionist within ten minutes and offered an appointment for 9.15am. Arrived and found plenty of available car parking spaces. Seen by a nurse practitioner having waited only 3 or 4 mins. She examined me and prescribed a course of antibiotics and suggested that she would arrange with the receptionist to bring forward my COPD annual review.  No complaints about this level of service, it was excellent.
GP surgery review: hereford-medical-group
Title: No longer fit for purpose
Rating: 1 out of 5
Visited: April 2023
Trying to get a routine appointment at this practice involves an inordinate wait via the email system. The practice is not fit for purpose.
GP surgery review: hereford-medical-group
Title: Beyond poor
Rating: 1 out of 5
Visited: March 2023
27 March - called hmg and directed to online consultation.

28 March - text inviting to complete details for online consultation.

3 April - Text directing to book a gp appt.

10 May - gp appt made

This timeline to see a GP is utter acceptable and beyond poor.
GP surgery review: hereford-medical-group
Title: Unable to cope with Demand
Rating: 1 out of 5
Visited: March 2023
Unfortunately this service cannot cope with demand you cannot book an appointment by telephone or using Patient Request Form.  When you are able to access the services they are very helpful but only a fortunate few can be seen.  I have had to pay for a private GP appointment to get GP advice as I have been waiting over 7 days to be contacted by Hereford Medical Group.  Not sure what you are to do if you cannot fund private treatment perhaps this is why A&E are overwhelmed.
GP surgery review: hereford-medical-group
Title: Excellent care
Rating: 4 out of 5
Visited: March 2023
Received outstanding care today for my daughter. Was seen by a very caring male GP who listened and took my concerns seriously. My daughter became distressed about being examined so we were then given the option to see a female medical practitioner who liaised with the first GP to ensure all issues were addressed and further care offered. So grateful that we had such understanding staff who went over and above to provide much needed medical care today. Thank you.
GP surgery review: kington-medical-practice
Title: Trying to move surgeries
Rating: 1 out of 5
Visited: July 2022
Terrible when you call the surgery and you ask to see a particular dr as your sick of seeing different ones it’s lik Groundhog Day , when you ask for the dr of your choice you are told no appointments dr not in the surgery some days later you then find out that someone you know saw the dr that week yet I’m still waiting I’m sure going to A& E would be quicker it does not feel like a caring place it’s a small town it feels more like a business !
GP surgery review: kington-medical-practice
Title: Excellent care
Rating: 5 out of 5
Visited: June 2022
I rang this morning for an appointment spoke to receptionist who was lovely and fitted me in to see a nurse practitioner
GP surgery review: kington-medical-practice
Title: Keep waiting
Rating: 1 out of 5
Visited: June 2022
Twice in the last few weeks I’ve needed to speak to a GP quite urgently. The first time, I had just been discharged from hospital with atrial flutter and the new medication was making me feel I’ll and suicidal.  I patiently waited 5 days for a telephone consultation booked online. The GP I spoke to was concerned and made me a face to face appointment with another GP the next morning.  This was subsequently cancelled by the surgery as said GP was ill and I was given an appointment a further week later by which time I was in a proper state.

I have had another minor heart attack meantime and am likely to have another while I wait for an operation.  I thought to speed up the process by requesting a GP referral for private treatment and wanted to query some medication issues too, so I called the surgery this morning and I cannot speak to one doctor (out of 5 in the practice) until next week! Ridiculous ! Third world service :-(
GP surgery review: kington-medical-practice
Title: Waited over 1 hour and 40 minutes on hold!
Rating: 1 out of 5
Visited: March 2022
Rang at 0800 for an emergency appointment, waited on the phone for 1 hour and 40 minutes and never got through. Had to give up in the end, I was at work and couldn't hold any longer. Sent an email, without reply, tried on another line at the same time, still nothing. I am a very patient person but this is not acceptable, would love to read the patients charter regarding being on hold for so long. I invite Kington Surgery to reply to my E-Mail. Please note: I do not normally complain or make negative reviews.
GP surgery review: churchfields-surgery
Title: Always professional
Rating: 5 out of 5
Visited: February 2022
Had a phone consultation as a precursor to general health check tests. Very informative and efficient.
GP surgery review: the-dow-surgery
Title: Poor
Rating: 1 out of 5
Visited: February 2022
I need to see a doctor, but can't bring my to ring up. Although the receptionist is nice, I can feel my blood pressure going up while I wait 40 minutes for them to answer, only to be told to call back at 8, to be told the same the next day. I work so can't be on the phone for that long every day. I will put up with constant pain because I really can't face the struggle to get an appointment. In February I fell and hurt myself. I needed a sick note. The earliest a doctor could call was April.
GP surgery review: winyates-health-centre
Title: It's got even worse !!!!!!
Rating: 1 out of 5
Visited: April 2023
go into the doctors at 8.40am get given a card for the queue to make an appointment, finally get to speak to receptionist after waiting 40 minutes, to then be told oh! we have no routine appointments left for today, only emergencies, how's it my fault that I've had to wait that long to be seen by the receptionist to make an appointment just to be told we've got no appointments. worse gp's I've ever had in all my years
GP surgery review: winyates-health-centre
Title: Terrible attitude
Rating: 1 out of 5
Visited: April 2023
I understand that GPs are under pressure nationally, however the attitude of the receptionists at this surgery is just awful. Uncaring, dismissive, they make you feel like “it’s your fault” and you are a nuisance. They could never hold down a job working in private business how they can here is beyond me.