janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: greyfriars-surgery
Title: Exceptional
Rating: 5 out of 5
Visited: February 2023
Over the last 20 years Greyfriars have shown excellent care and consideration, from reception through nurses, pathology and pharmasutical the service provided is above average. This surgery is a new build and was once near the town stump, like all surgery they have had to adapt to the times. The website allows for the re ordering of prescriptions and booking of appointments. I can think of no better surgery in Boston or anywhere. They are professional, polite and skilled in all aspects.
GP surgery review: greyfriars-surgery
Title: Awful!
Rating: 1 out of 5
Visited: December 2022
I have been trying to get hold of anyone in the practice to book an appointment for my husband and my son! My husband has been dealing asthma, a horrible throat infection and cough for about 3 months now and my son suffers with asthma and also has now developed a cough. I e been calling every day for I don't know how many weeks now only to be on hold for over an hour, I end up getting to annoyed and hanging up! I call at 8:10 am most mornings (lines open at 8am) and still I have no luck! I've even called the pharmacy next door to it to ask if the can see anyone in the doctors, which most the time they reply "no one is there only the 3 receptionists!" It's disgusting! If I go in to book they get moody because I've not called to book instead, I explain to them I've been calling and calling but no one answers, they say "oh we are busy!" Ehile I'm stood there in an empty waiting area! We will now be changing our doctors because Greyfriars are awful!
GP surgery review: greyfriars-surgery
Title: Never answer the phone
Rating: 1 out of 5
Visited: November 2022
I have been trying to contact the practise on many occasions over the past few months.
Everytime I encounter the same message explaining how the receptionist are busy, subsequently on hold for 30 minutes to then be cut off, I have called on average over fifty times to have the same thing happen not just on one occasion but everytime I call.
How can I get a review for medication if I can't talk to a person, this is always the case whatever day you call. When voicing my frustration I was then spoken to with attitude,,,,,,great response to a very valid complaint. Come look at my call log if you don't believe me .Shocking .
GP surgery review: parkside-medical-centre
Title: Mrs
Rating: 1 out of 5
Visited: January 2024
yesterday they called from the reception and said that some of the tests you did are bad.  Then you think of the worst, you can't sleep at night, I cried, I got nervous.  Today I went to the doctor with fear and she says that everything is fine, everything is normal, I don't know why she told you that, I understand how worried you were, but everything is fine.  I went to the doctor with the greatest fear.  It's the kind of women who work at the reception desk, that they tell a man like that and then they get nervous
GP surgery review: parkside-medical-centre
Title: Reception staff blues
Rating: 1 out of 5
Visited: December 2023
I found it necessary to visit Parkside Surgery to obtain information from my own medical record. I was greeted  by a surley receptionist who had very poor interpersonal skills. I explained what I required and why. The receptionist was very dismissive and unhelpful.
I realise the role of a G.P. receptionist is difficult and at times, stressful. But. The staff at Parkside fo themselves no favours by adopting a'defensive' get rid of the patient a.s.a.p. attitude.
If I could, I would transfer to an alternative surgery with a more pro patient ethos.
GP surgery review: parkside-medical-centre
Title: no competence
Rating: 1 out of 5
Visited: December 2023
Rang the GP over 100 times when answered receptionist wasn’t competent in prioritising patients, finally she was rude  and refused to book an appointment because according to her the patient couldn’t speak English and needed a double appointment, when explained that the patient coming with his own translator  the receptionist said we still need they translator, so it will be paid by NHS. When said that we will need to go to the hospital we been told that is up to us. Spent 2h with no results.
GP surgery review: parkside-medical-centre
Title: Communication failure
Rating: 1 out of 5
Visited: November 2023
Had an appointment at surgical centre. Very poor mobility means I struggle to walk even short distances,  but lack of appropriate signs meant I had to walk from one end of the building to the other 5 times. I was dropped by entrance to surgical depth. Sign said it was closed and access was by main surgery entrance. From there the depth I was attending was signposted,  so I followed the signs, right to the back of the large building,  where I discovered the only access was via stairs to the 1st floor. Back to reception to have to wait 10 mins to be seen and told I needed to use the lifts. Upstairs there are no signs to the department i required only a waiting area. Another patient agreed the signs were very misleading where they existed. So much anxiety could have been relieved by a simple paragraph in the appointment letter mentioning the access arrangements. 
Perhaps many people in the queue for reception could have had their queries answered by adequate signs,  freeing up reception staff to answer phones, another issue I've had with this practice in the past.
GP surgery review: parkside-medical-centre
Title: ignorant staff
Rating: 1 out of 5
Visited: November 2023
cant get through at 8 or even after, it just says the line is busy and ends the call. doctor didnt listen to me qhen i told them i was already on antidepressants and just told me they would start me on them. didnt even check medical records. told then i was on 100mg alreadh and she prescribed me 50mg although i asked about increasing it. spoke to the receptionist a few days later and she said there was nothing anout increasing and she would put me through to the pharmacy to see what they could do. she ended up hanging up on me instead.
GP surgery review: parkside-medical-centre
Title: No chance to get appointment.
Rating: 1 out of 5
Visited: July 2023
Call over 100 times on repeat from 8am till 8:51am till i get answered, always busy line. When answered receptionist said no more appointments taken for Today. Call next day from 8am.
Next day is same story.
Not possible to get appointment inside surgery. Can see through window that reception is just too lazy for answer the phone.
GP surgery review: parkside-medical-centre
Title: Booking Appointments not fit for purpose
Rating: 1 out of 5
Visited: February 2023
You can only book an appointment on the day, despite been told you can on Systmonline, waste of money, spent 6 hours on the phone over 4 days when you get through all appointments taken.
GP surgery review: parkside-medical-centre
Title: No competent
Rating: 1 out of 5
Visited: February 2023
When you talk with doctors you expect answer but when you asking " doctor " how often you need change your dressing after operation them answer is " i dont have no idea call for doctor who did operation "what is this? So what for they sitting in gp if they dont know answer in simple question... how they study be doctor if simple person from street know more answer then doctor in this gp.
GP surgery review: parkside-medical-centre
Title: Very bad GP , lazy , awfull
Rating: 1 out of 5
Visited: January 2023
I never ever seen worse GP like Parkside.
They saying call at 8 o'clock  to get appointment but phone line is not working at this time.. When you call them 8.30 all busy like they said...  But true is come. I try to call them at 8:30 and I seen in reception thru the window from outside no one is busy at that moment. They just freaky lazy to pick up phone and give a appointment. Even when it's not "busy" how they saying moment they just not picking up phone.. After 9 o clock pick up phone and said stupid excuses. Everything happened 24.01.2023 - tuesday but I get appointment Friday.
GP surgery review: parkside-medical-centre
Title: Hand problems
Rating: 0 out of 5
Visited: May 2022
In March this year I went to Parkside Surgery in Boston for a consultation following a Carpal Tunnel diagnosis. I was told I would need surgery in my left hand but my right hand had mild symptoms that the surgeon could rectify immediately with a steroid injection.  
Fast forward 4 months & I have numbness in my right hand. Lodged a complaint which they attempted to brush under the carpet.  
To date no apologies for the pain & discomfort in my right hand & no attempts to rectify the issue. The only attempt to do anything at their end was to try & cover up what happened, certainly as far as I can determine.  
I am now at the bottom of a very long wait to have my right hand looked at but also the left hand that needs surgery.  
I found this to be an appalling service
GP surgery review: the-sidings-medical-practice
Title: Infected wound and still told to call back tomorrow….
Rating: 1 out of 5
Visited: May 2023
Have recently had an operation and one of my incisions is infected and painful - tried to get an urgent appointment but told to ring back tomorrow - just got to hope it doesn’t go sceptic in the meantime.  This surgery needs to be investigated before there is a serious incident!
GP surgery review: the-sidings-medical-practice
Title: Completely incompetent
Rating: 1 out of 5
Visited: January 2023
I have been registered at The Sidings for around three years now and can honestly say that this is the worst medical practice I have ever dealt with. Every single time I have an appointment scheduled, there is an issue. Today I had a phone call scheduled with the GP at 12:40 to review my medication. It is now 2:30pm and I have still received no call. This happens every time I have a telephone appointment scheduled. When you call the surgery to chase up this issue, you will be told that they ‘tried to call you but there was no answer’, even though my phone has been next to me, on loud, with full signal, since 12:00 and I have no missed calls. Physical appointments aren’t much better. My last appointment was booked completely incorrectly so I turned up in person as the letter stated, to be told it should have been a telephone appointment so I should go home and they will call me. The exact same scenario happened as it did today. If you are looking for a GP surgery in Boston, please steer clear of this place.
GP surgery review: the-sidings-medical-practice
Title: Appointments
Rating: 1 out of 5
Visited: August 2022
After years of waiting on the end of a phone to be told by receptionists that the practice has no available appointments and to ring back at 8 am the following morning, refusal has become an online event. I have finally succeeded in obtaining the necessary details to open an account with something called Evergreen. This apparently is the only means of booking an appointment with a clinician as of 2 August 2022. Obtaining the necessary details took two telephone calls with a total duration in excess of 66 minutes. The second of these calls was necessary because the practice manager failed to send what was needed the first time I called. Having finally gained access to Evergreen, I attempted to book an appointment with a clinician and found, to no great surprise, that there aren't any.
GP surgery review: caistor-health-centre
Title: Poor service
Rating: 1 out of 5
Visited: August 2023
Ordered repeat prescription. Went to collect it 5 days later, could not be found by pharmacy and one medication ( the main one I needed not in stock). Now I have to travel another 13 Mile round trip for them to get sorted and for me to try and collect again! Very poor service.
GP surgery review: caistor-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: October 2022
I am new to the practice and had to contact them three times in the last year and everyone has been extremely helpful and ensured that I have resolved my health issues. Many Thanks
GP surgery review: caistor-health-centre
Title: We Love This Practice
Rating: 5 out of 5
Visited: July 2022
We have always been impressed on how well the practice is run. Working under extreme pressure all the staff are kind, caring and cheerful, playing a huge part in keeping us all going. We all face challenges but the staff have met those head on and have come through the most awful time with flying colours. We are so grateful to Caistor Health Centre for all the care you have provided us over the years. With our warmest regards from two very appreciative patients.
GP surgery review: horncastle-medical-group
Title: Superb
Rating: 5 out of 5
Visited: January 2022
Although I arrived on time for my appointment, I had to wait over half an hour to see the gp. However, I received an apology as the previous patient had been an emergency, and therefore I considered their need greater than mine. Therefore I consider the practice to be superb as they have their priorities correct, and cannot fault the doctor who eventually saw me and duly dealt with my health problem in a friendly and professional manner.
GP surgery review: market-rasen-surgery
Title: Trying to contact them - Good luck
Rating: 1 out of 5
Visited: December 2023
They want you to use the my gp app for everything. 
They turn it of when they hit "capacity" which isnormally around 9-10am. 

If you work a normaly job you wont ever be able to get through.
GP surgery review: market-rasen-surgery
Title: Struggle to get hold of them
Rating: 2 out of 5
Visited: October 2023
Ask my gp doesn't work 9 times out of 10 and i rang and spent 34 minutes saying I was number so many in queue then got to it ringing and just sat ringing and ringing. The Dr's are good when you can actually get through but the problem is getting through!! I don't understand why they have to use the rubbish ask my GP and can't just answer the phones and give people appointments like they use to? It is so ridiculous now adays.
GP surgery review: market-rasen-surgery
Title: Such great service
Rating: 5 out of 5
Visited: December 2022
Used the askmygp service first thing this morning. Had a call back from a Dr within 45 minutes offering an appointment an hour later. Dr was friendly, helpful and thorough during the consultation.  Didn't feel rushed at all.  Thanks all.
GP surgery review: market-rasen-surgery
Title: Prompt and kind response
Rating: 5 out of 5
Visited: December 2022
Last week I consulted the dr using ask my gp. The response I had was quick and kind. I felt listened to and cared for even though my issue was relatively minor. It was followed up promptly too and the ongoing care is equally as great. Thank you very much.
GP surgery review: market-rasen-surgery
Title: Fantastic service as always.
Rating: 5 out of 5
Visited: September 2022
Review:  I had an hernia op at the surgery a couple of weeks ago. The service was second to none. Also, just had skin tag removal today and yet again, excellent care. I’m sorry that I’m not allowed to mention any names because you really do need acknowledging.  I truly cannot fault this surgery. Thank you once again!
GP surgery review: market-rasen-surgery
Title: Great service
Rating: 5 out of 5
Visited: July 2022
Once again I have received  truly top class attention from Market Rasen Surgery. 
After contacting the surgery  via 'askmygp' I received a telephone consultation with one of the doctors within 30 minutes of my request being sent. A face-to-face appointment with a visiting specialist clinician and blood tests were arranged for a few days later and a follow-up letter received from the GP - all within a week of my first contact with the surgery.  Even at the best of times this would be considered exceptional service but with primary care currently under so much pressure I really must congratulate all the team at Market Rasen surgery for providing such efficient and high quality care to their patients during such a difficult and demanding period.
GP surgery review: north-thoresby-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
I went to have bloods taken. Whilst there I mentioned I'd had chest pains. I was then immediately given an ECG and referred me for further test which were carried out quickly. I've always a good experience here and found them to be professional and friendly. I can't fault the treatment I've received from them. Infact they've been great with both myself and my husband.
GP surgery review: north-thoresby-surgery
Title: Impossible to make an appointment.
Rating: 1 out of 5
Visited: September 2023
Telephoned the North Thoresby surgery just before 08.00, and got the message "Surgery closed". Immediately rang back, and got the recorded answering service. Message said press One for reception, and I was told I was number 9 in the queue..??? Waited, and next time message came on, it said there are "more" than 9 people ahead of me..? Do some people have a priority contact line to the North Thoresby surgery, or am I missing something. All I do know is that, to make an appointment is nigh on impossible at this surgery, which renders the place useless as far as I am concerend. Seriously thinking of moving somewhere else. So, No, I wouldn't recommend this surgery to anyone.
GP surgery review: north-thoresby-surgery
Title: Awful Practice
Rating: 1 out of 5
Visited: April 2023
My Mum has been attending this practice for over 50 years. She is 76 and a severe asthmatic. She cannot get an appointment ever. The receptionist are unhelpful. Twice last week my Mum has had to visit A&E for a uti, the Dr in A&E told her that her GP should see her and to demand the service she has paid for all her life. She is in acute pain and still cannot see her local GP. unacceptable!
GP surgery review: north-thoresby-surgery
Title: Poor experience at GP surgery
Rating: 0 out of 5
Visited: March 2023
I had a skin blemish on my right cheek that wouldn’t heal. I eventually visited the Doctor and was referred to a dermatologist in Lincoln. After finally receiving an appointment for 4 weeks time this was cancelled and rescheduled for 4 weeks later. The dermatologist diagnosed Actinic keratosis.  
I have been previously referred for this condition a few years ago but it does appear on my health records. I feel this is another example of bad practice at my surgery.
GP surgery review: north-thoresby-surgery
Title: Awful practice
Rating: 1 out of 5
Visited: May 2022
Impossible to get appointments and then only offered telephone appointments in the first instance for at least 2 weeks time. Telephone appointments are then changed to an alternative day a few days before and at a different time. Telephone appointments do not take place at the allotted time and sometimes several hours after the allotted time meaning calls are missed due to other commitments (e.g. work, childcare, other appointments). Refusal to see me face-to-face for follow up appointments following a stroke. Symptoms such as shortness of breath are not being picked up during telephone calls.
GP surgery review: north-thoresby-surgery
Title: Unable to comment
Rating: 3 out of 5
Visited: May 2022
Unable to comment on care as I have yet to attend the surgery!  My criticism is the length of time to actually get an appointment.  Rang on 19th May to arrange a face to face appointment, only to be told first available one is 7th June, when I will be called “any time after 2.00 pm”.  I don’t think my symptoms are serious, but not being medically qualified, can’t say for sure.  Why such a long wait for a telephone call?
GP surgery review: the-new-coningsby-surgery
Title: Very helpful
Rating: 5 out of 5
Visited: January 2024
My husband and myself have been with this practice for a number of years and have always had very good service. The receptions are helpful and pleasant and we have never had any problems with this practice
GP surgery review: the-new-coningsby-surgery
Title: Don’t bother registering here
Rating: 1 out of 5
Visited: August 2023
A simple thing like asking for an appointment with a doctor here is not well received.
Reception staff ask about your symptoms if you refuse to give them to receptionists then you will not progress to a nurse practitioner.
The nurse practitioner will then decide if you need to see a doctor.
As someone that has not visited a doctor for many years I didn’t take the decision to see a GP lightly but unfortunately couldn’t get past the receptionist stage.
I feel that receptionists should book appointments only and not be involved in healthcare decision making and the Doctors should refer you to their nurse practitioners not the nurse practitioners referring you to a doctor!
With such defences in place to prevent access to your GP I’m sure many patients with serious conditions will go undiagnosed.
GP surgery review: the-new-coningsby-surgery
Title: Poor all round service
Rating: 1 out of 5
Visited: May 2022
I have been with this practice for approx 1year.
The first thing they did was take me off some of my prescribed remedies, the reason is to save money and put me on a less expensive item the result being my health went down again.
They have never studied my records in depth,I have only seen a Doctor  once,there was no initial interview.
The receptionists I have dealt with are abrupt and seem to think they are totally in charge of my medication.
One person was even eating something whilst in front of the reception desk.
The pharmacist is always looking to take me off my medication and put me on another cheaper item.
I have asked for a face to face with a doctor when I first registered with the surgery, and I never received one due to the Covid problem, a good excuse for a lot of people and companies.

I have had a letter stating that they wanted me to attend the surgery because they want to align my file with my birth date ?,and to review my medication.
I was given an appointment,and attended on the day .
But I was told that they would have to make another appointment as there was no one available to do the work.
I then received another letter as before.
My wife phoned the surgery and asked why they had sent me a " final reminder " and the receptionist stated that there is no one available for at least three weeks.
So I am now in Limbo once again. And the receptionist on the phone became quite rude.
I have multiple disability and health issues and this practice seems to be unfriendly with their patients in their care .
I am at this moment in time waiting for a prescribed item ,and this is after being told their pharmacist is out of stock and they suggested a different item.
This is after my last doctor managed to get me satisfied with the results of my medication. I now do not have any of the medication and as a result I am now suffering again.
So I am totally upset by the way they have treated me.
I have and possibly still will be treated by the service staff at this practice,as unfortunately there is not another practice near me.
GP surgery review: the-new-coningsby-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: May 2022
I don’t live full time in the area , so I filled out a temporary registration form.
I was seen the same day which was today by the Practice Nurse  , a very professional nurse .
Thank you 
& To all the Admin staff I dealt with .