janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: fernlea-surgery
Title: Not good at all
Rating: 1 out of 5
Visited: February 2022
Staff don't seem to want to help. The phone is never answered and if you go in to talk to somebody you get asked to go home and phone!  There is a real lack of flexibility in certain matters and seems to be no sense of logic: you quite often get a 'computer says no'- type response without empathy.
GP surgery review: lawrence-house-surgery
Title: Urgent pre-Christmas appointment
Rating: 5 out of 5
Visited: December 2023
Phoned at 8am for an urgent appointment and got through after a few tries (as usual) and could book for the same day. Friendly welcome at reception, helpful too when my 5-year-old needed the toilet just before the appointment time. Doctor was also friendly and able to help with clear advice and professional approach. Appointment made a big difference, just a couple of days before Christmas - very glad to have had it.
GP surgery review: lawrence-house-surgery
Title: Very Professional Service
Rating: 5 out of 5
Visited: December 2023
Upon my last visit (21st Dec) I received an excellent service the doctor. I was able to easily discuss all my concerns and received full answers to my questions. She was attentive, an excellent listener, and spoke in laypersons language. Professional throughout.
GP surgery review: lawrence-house-surgery
Title: Unprofessional helpdesk
Rating: 1 out of 5
Visited: December 2023
First of my calls: there were no appointments available for the next two days. Thank god it was only flu and I didn't need any prescriptions. When I phoned them again the next week (as they advised me) to get a sick note certificate since I've lost more than 7 working days, I dealt with a rude and unprofessional receptionist. I didn't get any sick note then.
GP surgery review: lawrence-house-surgery
Title: Good practice
Rating: 5 out of 5
Visited: November 2023
They are so good patience I was being looked after by Nurse . She advised me she was so good. She really make me calm so my blood pressure was high drop. She is good overall from the reception and the doctors and nurses. They are the best she give me lots of advice had to go about my illness and everything we are the best
GP surgery review: lawrence-house-surgery
Title: Excellent process on visit
Rating: 5 out of 5
Visited: October 2023
I attended for a couple of vaccinations from the surgery. The visit was extremely speedy and professional.  The whole process was explained clearly and with care. The nurse who administered my ‘jabs’ had a lovely attitude and made me feel at ease. A young person just starting their career in medicine who should be encouraged and praised. Thank you
GP surgery review: lawrence-house-surgery
Title: Hard working surgery that tries their best for patients
Rating: 5 out of 5
Visited: October 2023
I have always found the staff at Lawrence House surgery. The doctors really listen to your issues and try their best for you. I was so pleased when the GP referred my son to the  paediatric department and booked me an appointment within a month. I can't fault their service and their efforts.
GP surgery review: lawrence-house-surgery
Title: Excellent GP
Rating: 5 out of 5
Visited: June 2023
Was delighted to have a face to face appointment with a really fabulous GP, who was friendly, reassuring and kind.
GP surgery review: lawrence-house-surgery
Title: Very unprofessional
Rating: 1 out of 5
Visited: June 2023
I called 8:35 they say fully booked opening time is 8:30.they say you will receive phone calls. And I receive phone call I told my symptoms and gave me wrong medication. I gave stool sample one month ago. They are not receive yet
GP surgery review: lawrence-house-surgery
Title: Awful Service
Rating: 2 out of 5
Visited: May 2023
I have a bad experience with the GP Lawrence House as my mom needs an appointment and it’s really difficult to get it. They said we should call at 8am, but the phone doesn’t even ring between 8-8:30am. It’s like the line is disconnected somehow. Also we need a sick note, and after a week, nobody give us one or explained why has not been send. The admin staff doesn’t give some much information as they claimed have limit information, but then to whom we should contact then?
GP surgery review: lawrence-house-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: May 2023
I had a frozen shoulder and was in agony, I booked an appointment the same day and a doctor at the practice was able to do a steroid injection for me. Not all surgeries have doctors who can do this. My shoulder is much better now! Great service.
GP surgery review: tottenham-hale-medical-practice
Title: Helpful caring practice
Rating: 5 out of 5
Visited: October 2023
I’ve been to this practice a few times now and each time I’ve been really impressed by the level of care on offer. Staff are friendly and thorough and go out of their way to ensure that you have the right treatment. I’ve been to a few different practices across London and I’ve definitely had the best experience here.
GP surgery review: tynemouth-medical-practice
Title: Caring efficient staff
Rating: 5 out of 5
Visited: March 2023
I have had reason to contact/see clinicians much more over the last 2 years than ever before and I am always grateful for the patience and kindness they have shown towards me especially under the pressures of society at present. This also includes reception and administration staff. Parch is an excellent tool and makes contact so simple quick and efficient. I have had no issues accessing results, prescription or test requests. I feel that everyone behaves in a professional and caring manner and should be congratulated and thanked for the service they provide. Thank you all very much
GP surgery review: tynemouth-medical-practice
Title: Incredible service
Rating: 4 out of 5
Visited: January 2023
Yesterday I sent 3 different patches requests to the surgery. Repeat medication, a routine procedure and an acute problem. By coincidence I receved a call from the surgery a few minutes later to arrange a regular review. I told the staff member that I had just sent these requests and she immediately arranged the routine procedure, and a telephone consultation with a GP. Plus, the routine review that she had called me about.
36 hours later, All my requests have been met and dealt with with professionalism and courtesy.
This is wonderful efficient service.
GP surgery review: tynemouth-medical-practice
Title: Great at responding via Patchs
Rating: 4 out of 5
Visited: November 2022
Doctors and other staff at the practice are great at communicating through PATCHs.  Their responses are very prompt in responding to queries and requests. It is so much easier than before to get a blood test referral, repeat prescription, or health advice.  In general, each time when I need their help, they are responsive , efficient, and helpful.
GP surgery review: tynemouth-medical-practice
Title: Efficient and Caring Nature towards Patients.
Rating: 5 out of 5
Visited: August 2022
In my personal experience I have found an efficient and Caring approach from my Practice Doctor together with Practice Duty Doctor, Practice Nurse and any members of the Reception team.

I have visited the Medical Centre Several times in August 2022; regarding my three ailments. Each time I arrived at the Medical Centre's Reception it was busy but staff still carried out their duties under a lot of pressure with some clients who to my mind were quite trying.

Very often the service was carried out with a smile which often was the very first one of the day so that raised my Well Being for the day; which is a great tonic when you're not quite at your best!

My doctor always had a listening hear but always has always given me mindful advise when mapping out and settling with a method of approach regarding which ailment I have visited the Centre about.

Practice Nurse was also very efficient being instrument in ensuring I was monitoring my condition and I am most grateful.

Duty Doctor was most practical in helping me to negotiate some issues with advice on my health in a caring manner in how they spoke to consulted with me.

Lastly I wish I could name names but looking at instructions for these type of feedbacks; it would make it Nil & Void  but in my view would not take away from any other members of the Reception team or Staff or Medical Staff who are all valid and make valuable contributions at times under a great deal of pressure.

I am most grateful to be on the patient list of a Medical Centre where individuals do their utmost to help and benefit the community it serves.

Your efforts are appreciated.
GP surgery review: tynemouth-medical-practice
Title: Helpful and efficient
Rating: 5 out of 5
Visited: July 2022
Experienced first rate service from the reception and administration team at this practice today. 

Despite being very busy, both members of staff with whom we spoke took the time to listen to us, made sure they accurately gathered all the information they needed and then managed our needs carefully to completion as quickly as it was reasonably possible to do. 

The practice feels re-energised, re-focussed and re-equipped and utterly unrecognisable from how it appeared just a couple of years ago.
GP surgery review: tynemouth-medical-practice
Title: Fab service
Rating: 5 out of 5
Visited: May 2022
Today I experience a wonderful service from Tynemouth. There had been a frustrating situation where I was wrongly sent to the North mid for X-rays. I had gone to the hospital expecting to have an X-ray on my ankle and told that that procedure is not done on soft tissue. So I went back to Tynemouth thoroughly upset spending time and money - the on- call Doctor was so wonderful. I was expecting to be told that I’d have to call up and make another appointment. He listened and reassured me that he would get me an appointment with the orthopaedic service and provide painkillers. He did both and I received an appointment for 2 weeks! He was so kind, thoughtful and totally relieved my anxiety. Thank you so so much!!!
GP surgery review: tynemouth-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
Very efficient friendly staff and caring doctors.  No complaints.  However, I would like more face to face consultations.
GP surgery review: tynemouth-medical-practice
Title: 10 years of mis-diagnosis
Rating: 3 out of 5
Visited: January 2022
For 10 years I have repeatedly attended this practise seeing various doctors both about extreme fatigue and pain that was affecting  my daily life and ability to work, as well as perimenopausal symptoms. It took 10 years before a doctor referred me to the appropriate hospital department who diagnosed a neurological condition/disability and another doctor to accept I was perimenopausal by which time my periods had stop. 

I have suffered both for 10 years and been denied the support I needed before the correct diagnosis’s were made. I feel extremely let down. I was not taken seriously. I have a condition/disability which has impacted on every aspect of my life. With regards to menopause, NICE guidelines were not followed until I was entering the post menopausal stage.
GP surgery review: bridge-house-medical-practice
Title: Reception Team Panics
Rating: 4 out of 5
Visited: December 2023
I'd like to say the receptionist on shift this morning panics when she sees a queue. I went in person to book an appointment and she said I have to call instead going in person.  I told her don't worry the people will wait. I think she needs some talk and preparation for this because it's a normal thing she needs to deal every day. Thank you
GP surgery review: bridge-house-medical-practice
Title: Caring practice
Rating: 5 out of 5
Visited: September 2022
I have been coming to Bridge House for years and I have always found the staff to be so helpful and efficient. My grandma has had some health problems recently and the reception staff are so empathetic and try their hardest to help, and the doctors at the surgery are so caring. I’m glad to have such a great GP nearby
GP surgery review: bridge-house-medical-practice
Title: Supportive and great practice
Rating: 5 out of 5
Visited: September 2022
To be completely honest, this was my first visit to this GP/Surgery since moving to the neighbourhood last year and I had such a pleasant experience. From the receptionist helping me find a suitable appointment on the day to being seen to by a wonderful and knowledgeable Doctor, I couldn’t recommend them enough. Thank you for your referral to the Hospital and for taking my symptoms seriously.
GP surgery review: bridge-house-medical-practice
Title: Impossible to reach
Rating: 3 out of 5
Visited: February 2022
It's been 2 weeks I'm trying to reach the surgery about an address change just to be cut off every time I call. There was no response to my emails or messages I sent through the website. Meanwhile I almost lost a specialist appointment I waited over a year for as the letter went to the wrong address.
GP surgery review: christchurch-hall-surgery
Title: Great GPs who always listen
Rating: 0 out of 5
Visited: March 2023
After being healthy forever, I've had a series of health issues. None life and death, but painful and to some extent debilitating....an ulcer, back and hip pain, peri menopause etc. Dr Wardle, Dr Rene and Dr Wheeler have all listend to my issues, prescribed treatment and referred me as needed. They do all that can be done, for me to help myself and to get help, with each and every problem. Great practice and the receptionists are very helpful too.  
Thank you.
GP surgery review: the-alexandra-surgery
Title: Excellent reception and Clinical Staff
Rating: 5 out of 5
Visited: October 2023
I moved to this practice Last year. I am really pleased with the services they offer and the professionalism of their staff. They have managed to maintain a personal viewpoint when talking about medical issues. I was fully involved in the discussed about my treatment plan, and could not have been happier. There is nothing better for a patient than to feel that they have been heard.

The clinical admin team have always answered my messages quickly and always keep me informed about progress. They have always been friendly and very professional, either on the phone, or in person.

Alexandra Surgery offer an excellent services overall. I am so glad I found you.
GP surgery review: the-alexandra-surgery
Title: Fantastic Service!
Rating: 5 out of 5
Visited: August 2023
Fantastic service. Online request sent in the morning, phoned by a GP at lunch time and face to face appointment made for a couple of days later. Couldn’t ask for more from a GP!
GP surgery review: the-alexandra-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: July 2023
We received a superb service for myself and my son. Seen in person on the same day within 3 hours of calling. Doctor carried out thorough and expert assessment and rapid referral and treatment. At a time when General Practice is under pressure and often criticised. 

                                                                                                          
 Having been with the practice over 20 years, I can only report great services received for me and my family. Reception staff very kind, friendly and helpful.
This practice is very well run and up to date with all its management and administrations.
GP surgery review: the-alexandra-surgery
Title: Great Staff and GP Services
Rating: 5 out of 5
Visited: May 2023
Thank you for the excellent service I received from the practice recently and Friendly staff. Staff are very kind and helpful with trying the very best get an appointment.
GP surgery review: the-alexandra-surgery
Title: Extremely Difficult to get an Appointment
Rating: 1 out of 5
Visited: March 2023
This practice does not offer appointment bookings online, and it is very hard to reach them by phone. I've spent multiple hours on hold to them trying to book one appointment, after being told to call them at 8am in the morning, with periodic interruptions where the call was broken on their end. On finally reaching reception, I was told that there were no appointments available today, that they don't book further in advance than one day, that it isn't possible to book appointments online, and that my best bet was to phone back again tomorrow.

This basically makes getting an appointment a lottery, and wastes everyone's time. It's incredibly inefficient for both patients and staff.

When I have been able to make an appointment, in the past, the surgery staff were friendly and professional. It's just unreasonably difficult to get to that stage.
GP surgery review: the-alexandra-surgery
Title: Wonderful and great practice
Rating: 5 out of 5
Visited: September 2022
This is to say thank you to all of the distinguished workers at this GP practice. The doctors does extreme work to ensure that our health problems are resolved and the nurses and other staffs are very patient and understanding and thoughtful, they were really the best.
GP surgery review: the-alexandra-surgery
Title: Excellent GP practice
Rating: 5 out of 5
Visited: May 2022
I am writing this review to say thank you to all of the incredible staff at this GP practice. The doctor's and the nurse go out of their way to ensure that your health problems are resolved and the admin staff are very kind and thoughtful.
GP surgery review: the-alexandra-surgery
Title: Amazing people
Rating: 5 out of 5
Visited: May 2022
Always very friendly and most importantly Always try and help and get everything resolved - seriously the best x
GP surgery review: the-alexandra-surgery
Title: Great Practise and gives me the right help and support.
Rating: 5 out of 5
Visited: May 2022
Very helpful staff and doctors always supportive and caring. Always able to get the appointments when I call the surgery friendly receptionists they’re very helpful whenever I need help such as , booking my blood test and always friendly when calling the surgery for any help. Overall I would like to say the surgery is an excellent and wonderful place to get the right help with my health.
GP surgery review: the-alexandra-surgery
Title: Great service and staff
Rating: 5 out of 5
Visited: May 2022
Everyone is helpful especially the receptionists they bring a smile on your face and are so helpful with everything keep up the good work guys !!!
GP surgery review: the-vale-practice
Title: Very helpful
Rating: 5 out of 5
Visited: October 2023
I booked a consultation with one of the doctors by phone on that same day. She referred me to a community diagnostic centre for a scan. There were some complications at the diagnostic centre end re the date and time etc
One of the receptionists at the Vale Practice sorted it out, was very helpful and made sure to keep me informed. 
Very pleased to now have that referral sorted out.
GP surgery review: the-vale-practice
Title: Great Practice and helpful staff
Rating: 4 out of 5
Visited: August 2023
The staff is always welcoming and always help to find answers to your queries. The doctors are helpful and understanding.
GP surgery review: the-vale-practice
Title: No follow up
Rating: 1 out of 5
Visited: February 2023
Unfortunately my recent experience is very disapointing. 
Impossible to get them on the phone or have an appointment with a doctor. Been waiting for a call back for weeks. Everytime the receptionist says a doctor will call be back but nothing happens. All I get is text messages. 
I know they are busy but when you have chronical issues this is nkt ok.
GP surgery review: the-vale-practice
Title: Great practice with responsive and flexible care
Rating: 5 out of 5
Visited: June 2022
We are very happy with the team at the Vale practice and their responsiveness in reviewing our needs on face to face appointments both for ourselves but also our little one. At times of extreme pressure and limitation of resources in primary care is great to see a practice responding appropriately and timely to the level of need to ensure patient safety. Also their reception has always been very helpful. We are very pleased as a family of three being looked after by the Vale practice.
GP surgery review: the-vale-practice
Title: No way to see a GP
Rating: 1 out of 5
Visited: April 2022
The reception staff is lovely and helpful, but sadly that's where the positives end.

There is no way to book advanced appointments, which means that unless you're very ill on the day and the practice has room, you can't get a routine visit for chronic conditions unless you basically take annual leave from your work and hope for the best.

Quite appalling.
GP surgery review: the-vale-practice
Title: Has gone downhill over the last couple of years.
Rating: 1 out of 5
Visited: March 2022
I have been registered with this practice for around 8 years and had been very pleased with ther service until around the last two years. It has become increasingly difficult to get an appointment so that it has taken a number of days for me to see a dr when I have been acutely unwell. I have only been successful in being seen by going to the practice in person as often there is no answer on the phone for extended periods of time. I have decided to change to a different practice as their staff shortages make it almost impossible to receive medical care which is a great shame as prior to the last couple of years all
aspects of care at this practice were exemplary. It’s a great shame standards have fallen so much I will be moving to a practice where staffing levels mean appointments are available if I need one.
GP surgery review: the-vale-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2022
I and my family are grateful to have received excellent service from The Vale Practice over 11 years. Recently, we’ve been particularly impressed by the front desk and phone triage system, as well as by face-to-face treatment.
GP surgery review: the-vale-practice
Title: This used to be such a good practice
Rating: 3 out of 5
Visited: February 2022
I've stuck with this practice for more than a decade because the staff, both medical and reception, were empathetic, understanding, flexible, and all the rest. Unfortunately it seems Covid staff shortages have taken their toll; it is now impossible to even get a blood test referral, I have to miss important recurring treatments because there are no nurse appointments, and my prescriptions delivered to the surgery by the pharmacy are lost before I can have them administered; new staff are frantic and careless to the extent of making an already painful treatment unnecessarily physically painful. I can't in good conscience recommend it any longer.
GP surgery review: caversham-group-practice
Title: Good care
Rating: 5 out of 5
Visited: November 2023
I wish I could post the name of my GP!  Whilst he has seen me only on one occasion I have had further interactions via online consultation. I am very grateful for the extra effort taken to provide personalised care to me. He has understood my long term concerns and made effort to follow up and provide reassurance based around these too.
GP surgery review: caversham-group-practice
Title: exceptional response and understanding
Rating: 5 out of 5
Visited: October 2023
Wanted to leave kind words for  appreciation to the admin / reception team for the helpful letter they provided me I understand that things take a while to process but after understanding my situation the escalated it and got my letter all completed sooner than I expected  thank you all :))
GP surgery review: caversham-group-practice
Title: Usually great but let down today
Rating: 3 out of 5
Visited: July 2023
I got in touch in the morning as I'm experiencing a really bad mental health crisis and needed an urgent appointment. The receptionist asked me silly questions and whether I really needed to see a doctor. Then she confirmed the correct phone number and said the doctors would call me back. No one called at all. Not really acceptable to be honest.