janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: beacon-medical
Title: Awful experience
Rating: 1 out of 5
Visited: January 2023
Was referred back to go after being told by the hospital that I needed a referral for a X-ray for my foot pain to be told by the gp that I didn’t need a a X-ray don’t know how he came to this decision he didn’t even examine my feet was fobbed off with pain killers which I explained I was already taking and are not working and was also having falls he just got up and walked out of the room , was a complete waste of time pain is now worse than before.
GP surgery review: beacon-medical
Title: Great support
Rating: 5 out of 5
Visited: July 2022
My experience was excellent … I was contacted very quickly by a friendly caring nurse who explained everything in detail and gave me additional information on out of hours contacts … this was very helpful … I was able to collect a prescription on the same day but was assured that if my condition did not improve I should contact the surgery immediately … there is a great deal of pressure in this sector and a lot of negativity so I though it would be appropriate to put my own positive experience on here … thank you to you all for all you do.
GP surgery review: beacon-medical
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2022
On 2 occasions I have contacted the surgery online with Engage Consult.  On both occasions I received a phone call within an hour. On the first occasion I was offered an appointment the same morning. On the second, I had a comprehensive discussion with a very helpful nurse and was prescribed antibiotics.  This is first class service and the staff are always friendly and helpful.
GP surgery review: beacon-medical
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
Was seen today by a very professional and down to earth doctor today ! Very easy to talk and put me at ease, was seen 5 mins before my appointment and out within ten minutes, great reception staff also well done Beacon
GP surgery review: birkwood-medical-centre
Title: Stay Away from this surgery
Rating: 1 out of 5
Visited: March 2023
This practice cant even adhere to standard procedure, so i cant access my medical records. 
I've been waiting nearly three months for my records to be sent to the psce
The practice is being mismanaged, as the operation of the surgery is their responsibility, cant adhere to standard NHS procedure. 

Things always go downhill when the management is bad
GP surgery review: birkwood-medical-centre
Title: Ever pick up the phone?
Rating: 1 out of 5
Visited: December 2022
I've had what i believe to be Gastroenitirus for the last two weeks
Called for appointment everyday in the allocated times and yet to have gotten through. 
Its not a good surgery if people cant even get through to the reception in the calling times.
GP surgery review: clee-medical-centre
Title: Poor practice
Rating: 1 out of 5
Visited: August 2023
Over the last several months I have had inaccurate blood tests taken, lost letters, no GP follow up, I have had to chase the practice on multiple occasions, poor communication, inconsistency, assurance of call back but failure to do so. Having to constantly speak to different GPS who have not read my medical history. Most contact with a GP is over the phone - waiting rooms look empty when you do get an appointment (despite limited appointment available). To be frank I have been so shocked at how bad this practice has become.
GP surgery review: clee-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: July 2023
I had cause to ring the surgery yesterday regarding an on going medical condition and the receptionist who took my call was very polite and helpful advising me that the Doctor would make contact later in the day on my preferred number which was verified at the time. A short time later a Doctor contacted me to discuss my medical condition and to agree a way forward. The Doctor explained the best course of action and also listened to my own personal views. The Doctor was polite and confirmed my understanding by asking questions and giving me a detailed update on actions the practice had already taking with other departments within the NHS. All together a very positive experience again from This practice. Thanks to all who provide a wonderful service. Keep up the great work you all do.
GP surgery review: clee-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
I contacted the surgery to see a doctor for a personal problem. The Receptionist was very polite and reassuring, and told me that my message will be passed to an appropriate clinician to review, I was a bit anxious whether my problem will be heard at all or whether I will be contacted back at all. I was contacted within next hour but I was unable to answer the phone, and I thought my problem will not be addressed although I received a message to say that I will be contacted again. The Doctor called me back second time after another 45minutes and listened to me and arranged some tests and arranged an appointment to see me. The whole process was so smooth in contrary to what I heard about this surgery. Can't thank you more xxxxx
The only request: please keep it up xxxxx

I will highly recommend :)))
GP surgery review: clee-medical-centre
Title: Fantastic level of Service
Rating: 4 out of 5
Visited: April 2023
Currently on absence from work with ongoing Back issue, and the Practice have offered a first class service in the way of fulfilling my medication requests, and the speed in which I receive my Sickness certificates for my company. Highly recommended
GP surgery review: clee-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: March 2023
I saw the nurse who advised a scan, was contacted the same day for a scan appointment for the next day (Saturday), I had a call from the Practice on the Monday morning with the result! Fantastic service
GP surgery review: clee-medical-centre
Title: A great Practise
Rating: 5 out of 5
Visited: January 2023
This has to be one of the best surgery’s in the country. I never have any problems getting through, and they always call back when they say they will. Always very polite ,friendly, and knowleagable. They also sorted my cancer out very quickly by getting me into hospital very soon after my diagnosis. Now reading all clear after losing most of one lung and having chemo and radiotherapy. I cannot praise Clee medical enough.
GP surgery review: clee-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
The doctor was amazing. He explained everything to me  answered all my questions, took the time to see me as I just walked with a query. I'm so pleased I had a chance to be seen. Very happy with all outcome of the meeting.
GP surgery review: clee-medical-centre
Title: Brilliant practice
Rating: 5 out of 5
Visited: September 2022
Helpful receptionists,  call from doctor  and appointment offered  two hours later today.   My husband and I have needed many appointments this year, many with the nurses.  The doctors at this practice are superb, take time to talk and explain and definitely  make patients  feel  confident with the treatment offered.
GP surgery review: clee-medical-centre
Title: Wouldnt reccomend
Rating: 1 out of 5
Visited: August 2022
I have been in pain for weeks,  for the past 4 years I've struggled with utis and as I've got older it's gotten worse, I'm in so much pain I want answers on what is causing it , I went to the doctors on the 30.08.22 and because I was. Few mins late seeing as I hace a one-year old to bring with me I struggled to get there quickly they turned me away, so I rang back today for them to say your gonna have to ring back tomorrow, but why would I want too when I get palmed off when in pain and struggling, the staff at reception were rude and didn't care and was acting clueless
GP surgery review: clee-medical-centre
Title: Poor, finding a new Practice
Rating: 1 out of 5
Visited: June 2022
Booked an appointment, travelled all the way from immingham, I was 5 mins late and they marked me absent. The amount of times you turn up early / on time and you’re waiting to be seen for ages. Yes, it was my fault i take full responsibility for being late, but 5 minutes. 
It’s been a long time coming and now I’ll find a new practice.
GP surgery review: core-care-family-practice
Title: Unprofessional
Rating: 1 out of 5
Visited: August 2023
Absolutely disgusting this doctors is. The receptionist is rude and unprofessional, every single time I try and order my prescription the receptionist says she's done it and will be ready within 2 days. 2 days later my tablets arnt at the chemist, I ring my doctors back to explain and apparently it the chemist's fault, so ordered again, 2 days later still not there, hasn't come through. I rang doctors back and they haven't even been ordered, another 2 days later still not there. This is getting a joke. No wonder people take thier own lives, I'm literally shaking and need my anxiety medication but the receptionist isn't doing thier job!! (one certain receptionist not all) she thinks she's the boss thier and she's absolutely not!! I've had enough. I just want my meds to be ordered, what is so hard??

Doctor is fab when you get past the receptionist.
GP surgery review: core-care-family-practice
Title: Unethical Receptionist
Rating: 2 out of 5
Visited: June 2023
The Receptionist on 21st & 22nd was rather unhelpful and would not listen to the patient calling. She immediately assumed information about the patient without prior knowledge and would not listen to patient after making a judgement on what she believed was an issue. I believe the receptionist could use some training, regular performance monitoring or a review because the patient was deeply upset after not feeling heard and the issue the patient actually had worsened as it was more of a concern than the receptionist felt was appropriate. I hope changes will be made because it was unprofessional and unethical. Thank you.
GP surgery review: core-care-family-practice
Title: Outstanding practice
Rating: 0 out of 5
Visited: February 2023
Had some health issues this week, when I called surgery straight through as always, I explained my issues, got a call back within an hour, then was asked to come into surgery to see the Dr. I dealt with 3 ladies 2 receptionists (who went beyond their job titles to help me, kind caring and thoughtful beyond words,  and a fantastic lady (I think is a manager)  wow.  I wish other departments showed your professionalism.  Your "duty of care" was exceptional.  I wish there was a way to show you how much I appreciated your kindness and compassion.  Thank you again.
GP surgery review: dr-ap-kumar
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: February 2023
I've had to go private for 2 years. Because I work in an explosive atmosphere I am not allowed my phone at work. This surgery will not let you book an appointment, they insist on calling you to see if you need a doctor. I have tried to go into the surgery after work but still not allowed an appointment. They have taken away my NHS services. I have a trapped nerve in my shoulders and suffering with pins and needles in my arms, so have been going to a private clinic for 2 years.
GP surgery review: dr-ap-kumar
Title: Great practice
Rating: 4 out of 5
Visited: July 2022
All the staff from ringing up, face to face in reception,nurse and GP are amazing, friendly, patient and so tolerable I wouldn't leave this practice after more than thirty years.
Yes there are some issues with other patients in the waiting area but they all do the best they can in a compassionate way.
GP surgery review: dr-oz-qureshi
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
All staff show great empathy to patients and never, to busy to listen to you well done team we admire you
GP surgery review: dr-p-suresh-babu
Title: Fantastic Nurse
Rating: 5 out of 5
Visited: February 2023
I had my first smear test today, this is an intimate exam and I was personally a bit worried having never had one before. The nurse who conducted the test was so lovely, she spoke calmly and reassured me the entire time. She prepared me and talked me through the process so I knew exactly what to expect. The test was over with quickly and the nurse had made me feel at ease from start to finish.
GP surgery review: raj-medical-centre
Title: Terrible reception staff
Rating: 1 out of 5
Visited: June 2023
Absolutely disgusting the way the reception staff speak to patients , the most patronising unwelcoming response ive ever known! Makes you feel like your an inconvenience.
GP surgery review: raj-medical-centre
Title: Poor receptionists
Rating: 1 out of 5
Visited: April 2023
Called in today as hone line would not let me join cue. When receptionist come I said about my wife's medication was up for review and tried phoning you and says not a valid request she replied there's only two of us on and 8 in the cue on the phone. I don't expect to be spoken to like that I have go out of my way to address the problem which once again is there fault I have not had a medication review in nearly 3 years what a shambles the are
GP surgery review: raj-medical-centre
Title: bad practice
Rating: 1 out of 5
Visited: March 2023
i would advise everyone to find a different gp. i am told time and time again to put my illnesses on hold to wait until 8am-10am, or my gp out of hours at 6pm. therefore if you are poorly between 10am-6pm you will have to go to a&e. 
i have bad experiences specifically, waiting to be referred to the hospital for 8 months, waiting to see a doctor from a referral back from the hospital for 4 months, and now being told i should put my illness on hold. i was under the gp for gynae issues also when i was a teenager and it gave me bad anxiety over having such issues being told im young, when i love someone the issues will improve.. i now have three real diagnosis' from gynaecology that definitely would not have improved with anything the gp suggested.
GP surgery review: raj-medical-centre
Title: Hopeless
Rating: 1 out of 5
Visited: January 2023
Been with them years. Never seen the doctor. Run out of medication due to constant errors. Have a policy of not seeing patients,just give endless Apps to use on mobile. Pathetic.
GP surgery review: raj-medical-centre
Title: Try to see a Doctor - I don’t think so!
Rating: 1 out of 5
Visited: November 2022
I would really like to know how or what illness you need to have to see an actual doctor? Always feel palmed off and not listened to. 
And on another note, repeat prescriptions are supposed to be reviewed every 3 months when ordering on line.  So you have to ring up and whoever answers the phone, just puts it through.  Would not call that a review!
GP surgery review: raj-medical-centre
Title: Very friendly staff
Rating: 5 out of 5
Visited: October 2022
I took my daughter in for her first blood test.  The 3 nurses were brilliant.  Made my child feel welcome and distracted her whilst one of the other nurses did the blood test. Very friendly staff especially the team who we dealt with very happy child upon leaving
GP surgery review: raj-medical-centre
Title: Rubbish
Rating: 1 out of 5
Visited: September 2022
Ran out of meds,silly apps ,a closed Website and phone never  always busy does not inspire confidence. I had serious medical emergency and ended up at A and E. Probably for the best looking at the appalling (and never answered) reviews
.
GP surgery review: raj-medical-centre
Title: Opticians referal
Rating: 5 out of 5
Visited: May 2022
Letter taken from opticians into the surgery.Within 4days I had an appointment sent to me for the following week to see a consultant.I have an appointment for surgery in less than 20 days.Brilliant it doesn’t get much better thank you.Pat Robinson.
GP surgery review: raj-medical-centre
Title: Fab GPs when you can see them. Other staff need training
Rating: 1 out of 5
Visited: March 2022
Certain member of staff,. He thinks he is the GP and has not got a clue about actual medical problems. Refers you to physio if doesn't know what's wrong.  Writes incorrect information on notes. Also refers for scans and injection on wrong joint.  Needs to have a refresher course on patient note taking and actually listen to the patient and what is wrong without just wanting to get them in and out.
GP surgery review: raj-medical-centre
Title: Waste of time
Rating: 1 out of 5
Visited: March 2022
Didn't see a Dr not even examined or sent for x-ray !
Now struggling to walk and trapped in my home, not even been able to get my COVID booster vaccine.wish myself and my family could get different GP practice
Daughter suffers with mental health and anxiety and was told by a certain member of staff to just deal with it !
GP surgery review: priory-medical-group
Title: Appalling service
Rating: 1 out of 5
Visited: November 2023
Called to request a face-to-face appointment due to concerns my employer has about me, which I explained. Abruptly I was advised we have no appointment, let alone a face-to-face appointment. Was advised I'd need to complete the online form and if a GP thought I needed to be seen then I'd be offered an appointment.
GP surgery review: priory-medical-group
Title: Deplorable practice
Rating: 1 out of 5
Visited: November 2023
The med I am on is having an extremely bad side effect on me so applied for meds review, received reply asking one to re-apply using the panel on going problem (too fussy) I reapplied and received another text telling that some one will review my query in 6wks if I feel my problem is getting worse or change please resubmit your request ??? why do they think I applied in the first instant I stated extreme bad side effect which part don't they under stand they obviously think I am lying.
GP surgery review: priory-medical-group
Title: Telephone System.
Rating: 2 out of 5
Visited: November 2023
I phoned today at 3.20pm to make an appointment at Rawcliffe surgery to have my blood pressure taken as I had received 2 texts inviting me to attend.   I understood from what I was told last week that BP machine was broken & I would have to make an appointment with a nurse.   I phoned at 3.20pm but at 4.20pm I gave up as by then it had cost just over £1.      I know the phone line is very busy with 9 surgeries going into one switchboard (if I am correctly informed) which does make people quite angry.  I wonder if it is correct that there are 8 switchboard operators? It is obviously not enough or perhaps two switchboards are needed.   It can only get worse for all concerned?
GP surgery review: priory-medical-group
Title: Poor online service and practice
Rating: 1 out of 5
Visited: October 2023
I wouldn’t recommend this group of surgeries 

Had either the option of a/e or 4-5 week wait for my complaint. Both of which were highly unreasonable. Managed to piggyback off my husbands appointment as he demanded they spoke to me. 
I have a poor understanding of my complaint- no understanding of how long I should be off work with it. Only positive was that I was prescribed a large amount of pain relief that seems to knock me out!
GP surgery review: priory-medical-group
Title: Not great at all
Rating: 3 out of 5
Visited: April 2023
I have a skin condition that flares up now and again, it makes my skin feel like it’s on fire, was only diagnosed a few months ago, been trying since Tuesday to get the medication I need and been told someone will ring me Monday as they are unable to process the prescription, so now I am left in pain for days and expected to just carry on with work and my daily life while in pain and very itchy.
GP surgery review: priory-medical-group
Title: Poor patient relationship
Rating: 2 out of 5
Visited: April 2023
Not allowed to ring to order repeat medication not even the elderly who cannot do this online and have poor mobility ( my mum ) I have to sort this for her taking away her independence. Feel sorry for those that have no family to help them.
No ear syringing service anymore but the Nurses do offer this via Facebook for a charge ! Appalling that in the cost of living crisis people have to pay to get this done.
No patient empathy at all when you ring or get a response from the email. Told a diabetic patient to maybe consider stopping her insulin declined as wanted to live, absolute joke and am looking to move after over 40 years with this practice I  have had enough.
GP surgery review: priory-medical-group
Title: Excellent practice - Rawcliffe Surgery
Rating: 5 out of 5
Visited: March 2023
Thank you so much. The doctors, nurses, pharmacists and reception team have been amazing over the last couple of years. Responded quickly to my online forms and have promptly seen my face to face where necessary. In such a tough time, they have been excellent.
GP surgery review: priory-medical-group
Title: Unsuitable
Rating: 1 out of 5
Visited: January 2023
The doctor tried to prescribe me something I'm allergic to, and only looked at my notes when I pointed it out and then seemed to get annoyed by it, saying "what do you expect me to do then?"
GP surgery review: priory-medical-group
Title: 5 weeks and still waiting
Rating: 1 out of 5
Visited: November 2022
Having filled out an econsult form online about my child I was sent a message saying I would hear within 21-28 days. After 30 days I sent another econsult form in only to receive a reply saying they had my first one and would book a consultation as soon as possible. 5 weeks to the day and I’m still waiting. If you telephone the reception staff are helpful but their hands are tied as all they can do is fill in the same form yet again! Absolutely appalling service.
GP surgery review: priory-medical-group
Title: Repeatedly ignored
Rating: 1 out of 5
Visited: October 2022
I have been a patient with Priory Medical Group, Cornlands, York for 13 years and I can honestly say that I have never seen the same doctor twice.  I have a few medical issues such as diabetes.  Last year I nearly went blind before I cataract operation in both eyes, diabetes a bit out of control.  Recently I have asked for HRT patches and was prescribed it once.  This seemed to helped but unfortunately this was taken off my repeat prescription.  Menopause is draining and the general feeling of exhaustion and unwell is continuing.  I have asked repeatedly in my repeat prescription to issued this but alas this is ignored.  Recently I have develop dizziness, diarrhoea and nausea.  I have filled in the online form and was informed via text that I will receive a call by a clinician in 4 to 5 weeks.  This does not sound like a caring GP service.  I feel that my concerns about my  health is ignored.  Very let down by this practice.
GP surgery review: catterick-village-surgery
Title: Receptionists the guardians of NHS
Rating: 1 out of 5
Visited: October 2022
Receptionists here really think they are the law. Short tempered and very rude to anyone who is putting them out by wanting to see a doctor. They demand full description of what ails you and won't take no for an answer. Staff will out right lie to you then claim the never said this or that. Frequently tell you wrong appointment times then blame you for been "stupid" and you "wrote it down wrong". Honestly it's the worst NHS I've ever experienced.
GP surgery review: central-dales-practice
Title: Better than ever
Rating: 5 out of 5
Visited: June 2022
Used to be an old fashioned open practice. This meant sitting in a crowded room for several hours while in pain and feeling like death.
Now sorted, phone triage and appointments get the help needed, quickly and efficiently.
GP surgery review: harewood-medical-practice
Title: Understanding and stigma-free
Rating: 5 out of 5
Visited: December 2023
Very positive experience with the Sexual Health clinic. I was feeling very uptight, upset, and ashamed of symptoms, and the nurses put me very much at ease. They spoke to me with an empathetic approach, and were easy to speak and disclose to. I didn't feel stigmatised like I have on occasion at regular checkups at other clinics. Definitely feel like if I have any issues or queries in the future that I can approach them.