janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: barton-house-group-practice
Title: Fantastic service
Rating: 0 out of 5
Visited: March 2023
I am working 80 miles from home for 5 days and forgot my pills. I called the doctors and they have arranged for me to collect them in the morning from a local chemist. This is really fantastic as I would have had to go home and this would have been really bad for me workwise. Many thanks to everyone for helping me out.
GP surgery review: barton-house-group-practice
Title: Phone appointments only. No time to discuss symptoms.
Rating: 2 out of 5
Visited: December 2022
I have struggled to see a GP at this practice despite being told to as a matter of urgency by NHS 111. I had a phone consultation today that lasted less than 2 minutes. I had prepared a list of symptoms I wanted to discuss but was abruptly cut off after mentioning only two. The doctor asked no questions, gave no advice and the whole thing felt somewhat disrespectful. I've been a patient at this practice for 30 years and today it is nothing like the GP care I used to get. The time allotted to patients is inadequate for any doctor to get a comprehensive idea of their illness and it's impossible to see a GP in person without this 2 min triage where no interest is shown in your condition. The whole thing feels impersonal and uncaring.
GP surgery review: barton-house-group-practice
Title: High value contact
Rating: 0 out of 5
Visited: November 2022
Although the practice is facing all the challenges of contemporary circumstances, not only did the doctor ring with all the information I needed following an emergency hospital admission, but the practice receptionist chased the hospital discharge summary which the hospital had failed to forward to them, so that the doctor had all the admission and prescription info to hand when he did so.  
Helpful, cheerful and efficient contact going the extra mile.
GP surgery review: tollgate-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
I am very satisfied with the service.  All my experiences on Tollgate Medical Center have been very satisfactory.  The staff, doctors and nurses are always kind, carefully and efficient.  I strongly recommend this GP.
GP surgery review: tollgate-medical-centre
Title: Thanks
Rating: 4 out of 5
Visited: July 2022
Today wednesday 27th July 2022 
I had an appointment with Dr.......
 Thank you doctor - the recieption staff were very kind and provided us with all the services we 
needed - they helped me with kindness and respect. 
Thanks
GP surgery review: tollgate-medical-centre
Title: Best practice ever
Rating: 5 out of 5
Visited: March 2022
Staff are always friendly, always get immediate appointments and doctors are great. It’s nice to be able to go somewhere you trust.
GP surgery review: tollgate-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: March 2022
I have received excellent support and service. A very quick response to my enquiry, good communication and outcome.
GP surgery review: tollgate-medical-centre
Title: Great now and again, there's room for improvement
Rating: 4 out of 5
Visited: March 2022
Not everything about this GP practice is great and the online Consult system is impersonal and restrictive but I can say that the Practice has some very great doctors who are nice and empathetic. Some, not all. But the ones that are good make you feel good about the practice because of how nice and dedicated they are.
GP surgery review: tollgate-medical-centre
Title: Feedback
Rating: 5 out of 5
Visited: March 2022
I have been a registered patient at Tollgate Medical centre for many years.As someone who works in the health sector myself and having previously managed NHS advocacy complaints service in Newham for 3 years;I can say that Tollgate Medical centre doctors are amazing.They provide the best possible care possible and always do their best to find answers to my health issues to provide the most effective treatment.
GP surgery review: tollgate-medical-centre
Title: In safe hands
Rating: 5 out of 5
Visited: February 2022
As in all my visits and contact with Tollgate Medical Centre, I cannot fault the service I recently received.

Understandably since Covid, and like most surgeries I’m sure, it isn’t always possible to have contact with the same GP for continuity, but it is very reassuring that whoever picks up my case is fully up to date with its history.  Also, where the consultation was by telephone, the GP made sure all aspects were covered and explained things fully. 

I cannot fault the speed and professionalism at which my issue was (and always have been) dealt with - including actioning two issues of particular concern under the “2 week wait” system, and following them up with me where applicable.  

Thank you so much for continuing to provide such wonderful care and support to me (and my family) - even more so under such difficult circumstances, I really appreciate it.
GP surgery review: the-willows-practice
Title: Addressing the issue immediately
Rating: 3 out of 5
Visited: August 2023
There was a mix up with a referral and the gp surgery addressed the issue immediately and gave my child a gp appointment same day, met up to discuss the problem further. Arranged a new referral appointment ASAP. Gp Was concerned and kind at the appointment. Quite glad the issue got sorted same day.
GP surgery review: the-willows-practice
Title: Very efficient and prompt
Rating: 5 out of 5
Visited: August 2023
The willows have cured me of acid reflux which was diagnosed very efficiently with blood tests and results
GP surgery review: the-willows-practice
Title: Great practice
Rating: 4 out of 5
Visited: August 2023
Doctors and receptionists always friendly and helpful Never have any problems with the staff and the premises are always spotlessly clean
GP surgery review: the-willows-practice
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
GP left very good impression. Got app on the same day. GP was very friendly and very interested in concerns explained. Felt very well cared for during the appointment. Treated with kindness and dignity. Repressionist was very pleasant and helpful.
GP surgery review: the-willows-practice
Title: Fantastic practice centre
Rating: 5 out of 5
Visited: August 2023
Seen on time & handled very professionally was contacted earlier than my appointment time which was pleasantly surprising
GP surgery review: the-willows-practice
Title: Much better
Rating: 5 out of 5
Visited: August 2023
I hadn’t seen a GP face to face since before Covid, so was pleasantly surprised to be given an appointment with a doctor. The doctor was very thorough & referred me on to a hospital. I had appointments very quickly. The service was excellent.
GP surgery review: the-willows-practice
Title: Excellent service and quick response
Rating: 5 out of 5
Visited: August 2023
I recently had the opportunity to experience the outstanding service provided by The Willows Medical Practise to me. The team has exceeded my expectations in terms of their responsiveness and efficiency.

One of the key aspects that stood out to me was the quick response I received when contacting the GP surgery over the phone. Whether I was scheduling an appointment, asking for medical advice, or seeking clarification on a health concern, the staff at The Willows Medical Practice were extremely prompt and attentive. There were no long hold times or frustrating queues – my calls were answered swiftly, and I never felt rushed during our conversations.

Moreover, the absence of queues, both in person and over the phone, was truly remarkable. It's often a challenge to find a GP surgery where waiting times are kept to a minimum, but I was pleasantly surprised by the efficient system. Not only did this save me valuable time, but it also demonstrated their commitment to prioritizing their patients' needs.
GP surgery review: the-willows-practice
Title: Good practice
Rating: 5 out of 5
Visited: August 2023
Was seen promptly by the doctor, who listened patiently to my concerns and provided the necessary information and treatment plan.
GP surgery review: the-willows-practice
Title: Amazing doctors surgery
Rating: 5 out of 5
Visited: August 2023
All the doctors are extremely helpful, friendly and knowledgeable. They don’t make me feel like I’m being a burden (like my old surgery did). Love the fact they offer face to face appointments. All the staff are very nice and polite.
GP surgery review: the-willows-practice
Title: Great doctor
Rating: 5 out of 5
Visited: August 2023
Great doctor today. Really thoughtful and thorough, asked me all the right questions and genuinely for the first time I felt that I was a human, not just a number.
GP surgery review: queensbridge-group-practice
Title: Best Practice
Rating: 5 out of 5
Visited: June 2022
Nurse here was so lovely I was in alot of discomfort and she saw me and helped me I have heard so many people complain about other GP practices, but I am very happy and thankful with this practice. Thank you to all staff who work here!
GP surgery review: queensbridge-group-practice
Title: Amazing GP Practice
Rating: 5 out of 5
Visited: June 2022
First of all can I just say how polite and friendly the girls are at the front and a massive hats off the lovely nurses who always manage to fit me in and see me with my leg problems. I truly appreciate it
GP surgery review: queensbridge-group-practice
Title: Caring
Rating: 5 out of 5
Visited: June 2022
Every time I call or do the online form I always manage to see a dr who are so helpful take their time to listen and understand me and prescribe me the right meds thank you.
GP surgery review: queensbridge-group-practice
Title: wonderful service & care
Rating: 5 out of 5
Visited: May 2022
I been joined to this GP for so long now I lost count how many years and I have to say hats off to the doctors that work here they don't have it easy yet they make time to see me and always help me to the best of their ability the reception staff especially one young girl in particular is so friendly and kind I just had to bring her in a box of chocolates to show my appreciation to her thank you so much.
GP surgery review: queensbridge-group-practice
Title: I recommended this practice
Rating: 5 out of 5
Visited: May 2022
This gp is very much with the times as a working man I do not have the time to be calling up in the morning time on my way to work so all I do now is submit e consult online a dr gets back to me within 24hrs which caters to my availability which is fantastic no more waiting in the que or miss calls!
GP surgery review: queensbridge-group-practice
Title: Nice GP
Rating: 5 out of 5
Visited: May 2022
I been going more recently then ever due to health issues and the drs and nurses who see to me are very professional and caring they get back to very quickly regarding anything I need to know. I always able to get appointments through the online portal once submitted. Thank you!
GP surgery review: queensbridge-group-practice
Title: Quick & easy service
Rating: 5 out of 5
Visited: May 2022
Arrived for blood test during my lunch break was called in promptly nurse was informative, kind and quick as I mentioned I don't like getting my bloods taken. In and out within minutes even had spare time to get back to work and grab lunch along the way. Thank you.
GP surgery review: queensbridge-group-practice
Title: Friendly and supportive GP!
Rating: 5 out of 5
Visited: April 2022
I have been coming here for several years and have had very positive experiences every time. All the staff are helpful and friendly always go out their way to accommodate me. Very chuffed with this place glad to call it my gp.
GP surgery review: queensbridge-group-practice
Title: Quick and easy service
Rating: 5 out of 5
Visited: April 2022
Submitted a e consult with the help of the lovely lady who helped me over the phone and got a reply the very next day from a helpful dr who assisted me very well and cared about my concerns.
GP surgery review: queensbridge-group-practice
Title: Caring practice
Rating: 5 out of 5
Visited: April 2022
Almost all appointments being by phone, then face to face if need be which I found to be professional and caring. If I ever have needed to attend the surgery, we have not had to wait long for a face to face appointment usually the same day. I have also found the reception staff to be very helpful and they have a great triage routine where they ask me about the nature of my illness or condition, and they go ahead and put me through to the correct person.
GP surgery review: stratford-health-centre
Title: Very friendly practice
Rating: 5 out of 5
Visited: August 2022
I called in for an appointment in the morning and couldn’t believe the fact I got one. This is extremely rare nowadays. The lovely receptionist spoke in wonderful manor and was very helpful. I was seen on time for my appointment, however then had issues with my medicine. The lady in glasses(didn’t get her name but I think she was the manager) helped me to sort the issue and even went out of her way to help together with another lady in glasses. Thank you so much for everything you do
GP surgery review: stratford-health-centre
Title: Ist time attendance- fantastic experience
Rating: 5 out of 5
Visited: July 2022
How refreshing! Very helpful, smiling receptionists, relaxing atmosphere in waiting room, seen on time by both nurse and doctor who were again very pleasant and helpful. 1st time at this GP practice - wish I had changed GPs ages ago!  Excellent!!
GP surgery review: stratford-health-centre
Title: Not possible to book an appointment
Rating: 1 out of 5
Visited: July 2022
I am attempting to schedule an appointment since a week. Every every day when I call, I am informed that there are no open appointments and that I must call again the next day at 8 a.m. I attempted to explain that I was not feeling well and needed to see a doctor when possible, but they refused to book me an appointment even for the near future. I am really disappointed with this practice.
GP surgery review: stratford-health-centre
Title: Great practice, kind and friendly
Rating: 5 out of 5
Visited: July 2022
Stratford Health Centre has greatly improved since I first became a patient there six years ago. The place is clean, freshly painted, light and airy.  The receptionists are friendly, efficient and helpful. When I have an appointment, face to face or on phone, the doctor or nurse is thorough in every detail, and I am always asked if I have any questions or other concerns. Also, they are kind and patient. As I get older it's reassuring to know that I will be well looked after.
Thank you for all your hard work.
GP surgery review: stratford-health-centre
Title: Refused to be seen by a doctor
Rating: 1 out of 5
Visited: June 2022
I went for  an appointment for my 1 year daughter to be seen by a Dr. I was inside the surgery exactly one minute pass my appointment time, I had to wait at reception for almost 6 minute to be booked, was told to wait in waiting area, I waited for almost 35 minute when I got up and asked the receptionist when I am going to be seen? she replied you are next. soon as doctor called on Mic I went into the room just to be told by the doctor that it was not you who I called. you have to wait, you were 9 minute late( which was a lie I was only 1 minute late not 9 minute) for your appointment I will see you last after I finish all my patient on the list, I was angry and started explaining I was not late it was receptionist that was busy and didn't book me at time of arrival. The Dr replied if you going to keep arguing I am refusing to see you 1 year baby. how can a doctor threat a patient like that!!!!!!how can you have a faith in doctor that spouse to treat a patient and look after their health.  I am so disappointed about the behaviour of this Dr. I have been with this surgery for over 20 years never been treated like this before. someone like her doesn't deserve to represent or work for Stratford Health Centre.
GP surgery review: stratford-health-centre
Title: great service and very clean health practice
Rating: 5 out of 5
Visited: June 2022
A lot of structural changes have gone on and the practice is finally coming out the other side. No waiting, caring doctors  good clean facilities. With great conducted admin staff.. wouldn't want to run a surgery given all they are juggling with continued budget cuts, but these guys really seem to be proving what's possible with available resources. Thank you Stratford Health Centre.
GP surgery review: stratford-health-centre
Title: Nice surgery
Rating: 5 out of 5
Visited: June 2022
This review is on behalf of my relative who doesn’t speak or write English very well. The surgery always helps her at her most difficult times. They give her extra time because of the language speaking She says they are very friendly, make her comfortable and explain things really well. She would like to thank everyone  man of funny humor who understand her needs
GP surgery review: stratford-health-centre
Title: Constant issues with this practice as a transgender woman
Rating: 1 out of 5
Visited: May 2022
I have been in to make sure my legal name is correct several times now, as I had it updated via deed poll back in February of 2019, yet several times now I've gone in for an appointment and they have my old name and title on record. This is extremely upsetting for me as a transgender woman as I feel very disrespected and discriminated against. I have brought in ID and proper documentation every time, they confirm that is updated on the system, yet the next time I visit they get my name and title wrong again. I am considering changing to a different GP because this one just constantly has this issue for me. Please sort it out.
GP surgery review: stratford-health-centre
Title: Nice staff and service in this gp
Rating: 5 out of 5
Visited: May 2022
Can ı say to whom is incharge many thanks to the male you have working at your reception front desk. His professional and positive attitude whilst dealing with patients either on the phone or face to face is tremendous. Your kindness and willingness to help bring comfort to many that need it and appreciate it. Whenever I've dealt with you it's been nothing but pleasant and ive witnessed this. Thank you!
GP surgery review: stratford-health-centre
Title: great practice
Rating: 4 out of 5
Visited: May 2022
They listen to everything and are considerate. Because of this i am able to ask any questions without hesitation.
GP surgery review: the-forest-practice
Title: Swift, helpful and seamless
Rating: 5 out of 5
Visited: September 2022
The whole service from notification and execution was swift, helpful and seamless. I'd be happy to recommend The Forest Practice.
GP surgery review: the-forest-practice
Title: A good experience
Rating: 4 out of 5
Visited: August 2022
The receptionist was very polite & friendly and I was seen by a doctor more or less at the time of the appointment. The doctor was attentive, considerate & very helpful. The only negative aspect of the practice is that there is no longer a continuity in seeing the same GP but I fully understand in the present dire political mayhem this is not the fault of the practice nor of the underfunded NHS.
GP surgery review: the-forest-practice
Title: Best experience with this gp practice
Rating: 5 out of 5
Visited: August 2022
Amazing GP that offers range of appointments and tries best with patients knowing the NHS is under pressure. My recent experiences with the forest practice was stellar, I cannot fault them for the valued service they provided me with. Not only was they  considerable but also expedite when ı needed help. I cannot speak highly enough as my topic was quite a sensitive one. Thank you very very much for making the visit i had a pleasure but you also made me leave with a smile on my face as im so very happy with the gentleman on your front decor.  From going ın for my appointment he also  made the atmosphere clean whilst still being able to deal with other patients and protect everyone around. Well done
GP surgery review: the-forest-practice
Title: Fantastic service!
Rating: 5 out of 5
Visited: August 2022
Following on from my visit 2 days ago I just want to add further praise. I had two different problems to discuss with the GP, one potentially more serious than the other. Today I had an emergency scan at Newham General thanks totally to the efficiency & kindness of the GP I saw 2 days ago. This really is a practice we should be proud of!
GP surgery review: the-forest-practice
Title: great support in gp
Rating: 5 out of 5
Visited: July 2022
I dont know who owns this practice anymore but thank you to this service  for being so abundant in understanding my needs. you are always show great representation as a man to me in the most lovely way that is desired. Your manner is professional when dealing with sensitive issues and how you approach yourself to my queries well done Sir you always conduct helpful to on phone call to
GP surgery review: the-forest-practice
Title: Transparent and shocking service
Rating: 5 out of 5
Visited: July 2022
I am very surprised during my visit to you're surgery, the energy from your male staff  at morning front desk is unbelievable. I told him why he is here and hope he goes far in here is career. My appointment was booked for my back pain and my pain went by time ı came for the appointment!!ı could not stop smiling  This is a excellent behaviour from this man. I have never seen him before however he was able to go above and beyond. This humour of his needs to carry on with other patients to. When ı spoke to him i was asked to express my review on your feedback forum. Son thanks a lot
GP surgery review: the-forest-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: July 2022
Its very clean Gp.Perfect service with nice people and quick service. Thank you so much for your service
GP surgery review: the-forest-practice
Title: Excellent response
Rating: 5 out of 5
Visited: July 2022
I called on Monday morning with symptoms of a chest infection post-Covid. After a wait to get through (with regular updates regarding where I was in the queue) I spoke to a very efficient adminstrator who booked me a telephone appointment for that morning with a GP. 2 hours later I'd spoken to the GP who took full details & advised treatment, & a prescription was ready at the pharmacy. Excellent response.
GP surgery review: the-forest-practice
Title: Outstanding care
Rating: 5 out of 5
Visited: July 2022
As always, not only was I confident I was getting the best medical provision, I also felt this time i was really listened to and was concerned for by my overall well-being. I have been attending this practice for a long time and most impressed with the superlative service it has ordered. Thank you to the gentleman who made this work for me and my family
GP surgery review: the-forest-practice
Title: Good service & staff
Rating: 5 out of 5
Visited: June 2022
Saw a familar face return as ı thought he left ! this young man at the practice and the service he delivers with the front line is extraordinary. my father finds it hard to navigate new technology and his energy helped him through. Thank you for giving us your time being still able to deal with other patients which appreciated you to.
GP surgery review: the-lawson-practice
Title: Great Practice and Very helpful Doctors
Rating: 4 out of 5
Visited: February 2023
After a very difficult divorce process, I was not able to coop with my daily life and went to Depression. Without the advices from my Dr and the relevant other services, I would Not be able to get my life back on track. I am greatful to the support I have received from them for the period of Two years and still get it at the present time.
GP surgery review: the-lawson-practice
Title: Booking appointment for my child
Rating: 0 out of 5
Visited: February 2023
As instructed, I tried to complete the form for my child who has a tummy problem, after completing the form it refuses to complete, instead I have the -We can't safely assess your symptoms through this online request. You need to talk to someone today instead.  
I phoned and was on hold, position number 9.