janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: oak-tree-medical-centre
Title: Poor response time / decline request.
Rating: 1 out of 5
Visited: December 2022
Unable to get appointment, record not being updated despite chasing several times.
E-consultant cancelled or rejected as doctor/nurse make assumptions, often not checking patient records or after for further detail and leaving standardised responses.
refusing standardise health check e.g. blood test even though you havent had one in over a year.
GP surgery review: market-street-health-group
Title: Receptionist not answering phone calls
Rating: 3 out of 5
Visited: May 2022
Every time I try to call the surgery they put you on hold for 2 hours to answer!
I’ve gone pass the surgery and they are not busy so why don’t they answer phone calls.
This is very unprofessional and something is not right! It needs looking into!
It’s not fair for people like us that are desperate to call the surgery and to be put on hold for 2 hours.
Thank god we got the nhs app to make appointment etc… but sometimes we have no choice but to call the surgery for other things that you can’t do on the app or online.
GP surgery review: market-street-health-group
Title: Disgraceful service
Rating: 1 out of 5
Visited: April 2022
Reception staff are very unprofessional , rude and arrogant. Phone line is completely out of service. Hour and hour ring no one answer. Those issues needs to resolve ASAP.
GP surgery review: newham-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2022
I have been registered with this GP practice for more than 10 years and I have received exceptional clinical care and emotional support. 
I have recently been going through a lot of issues and needed extra support from my GP. My GP is the most caring, supportive, polite, highly competent GP. I have been treated with dignity, kindness and respect. He has a fantastic manner, he was checking on me how is my health, made me feel comfortable. He is very reassuring and approachable. 
The reception staffs are always friendly and accommodating. I was given clear instructions how to use Patient Access and book appointments; a great system where you can go online and complete e-consultation. It has been great, very efficient and you receive a call and a face to face is arranged after if needed. I was able to make appointments at the time that suites me and I have been seen when needed.
All the staff are so helpful, they all work hard and always have time to make you feel welcome. They go out of their way to accommodate you.
GP surgery review: carpenters-practice
Title: Poor service overall
Rating: 2 out of 5
Visited: December 2022
Reception staff is surly and unhelpful. I can never see a regular doctor even though I want to see the same doctor for my disabled child. Locum doctors have little knowledge of history and we cannot build a positive relationship with them. 
The practice management tries to monetise on standard letters for patients.
GP surgery review: carpenters-practice
Title: Appointment system defies logic
Rating: 2 out of 5
Visited: December 2022
I had an out of hours telephone appointment on a Saturday as suggested by their receptionist when I came in last week to ask for a specialist referral. I'd got the call, and the gentleman, who was very helpful, asked me to book a face to face appointment, so I went to the practice - which is located in the same building of my flat - at 8am Monday morning 2 days after the telephone appointment to ask for a face to face appointment but was told by the lady receptionist that the GP called in sick so no slots were available, which was fine, it happens. I came not expecting a same day appointment anyway. I just wanted an appointment as soon as possible. What was frustrating was that I was told to phone them tomorrow at 8am to schedule one. But I was already there! I asked if they could just book me in on any future date. But she told me she couldn't as they didn't have the any availability for today or any other day so, I need to call them. I asked, "even in February?" She said none without checking her computer. So, if I called somehow they would be able to check any availability? She didn't take my details, or even what my condition was! Didn't even check her computer for anything! With this kind of customer service I now understand the negative reviews here. It felt like she couldn't be bothered with helping people. No effort from her whatsoever. As I was leaving I heard her taking a call, so if I called it seemed she'd be the one taking it anyway, so what's the difference in her booking me in on a future date at the time I was there in front of her, versus calling? Defies logic.
GP surgery review: carpenters-practice
Title: Receptionist
Rating: 1 out of 5
Visited: November 2022
From last tow days I am calling them for an appointment.Every  time we wait for an hour then they inform booking are full call next day morning or go to Emergency.
When we went to emergency they informed us meet your Gp doctors.
I have no idea when I will get this  appointment I was explaining them my wife have a serious under neck issue. Most of the time she couldn’t  take breath and food properly.
I wish I can’t give less than Zero for this types of poor service.
GP surgery review: carpenters-practice
Title: Awful Receptions Communication/Response
Rating: 1 out of 5
Visited: August 2022
Hello Team,

Unfortunately many many people complaint about this and still this has not been looked at. Carpenter's Practice Reception is awful in every sense. First of all regarding appointment they have different rules and sounds like that vary from one receptionist to another. I am looking for baby health check up since one week and first guy told me there is no appointment on that day when i called. and  he mentioned there is no concept of advance appointment. He advised me to check every morning sharp 8. Most of the morning calls never go through as you are waiting in queue after 20/25 people even if you start at 8. Today I got through and a lady said there is no appointment and she could have made advance appointment ( contrary to other receptionist ) but there is none in next 3 days. she is not willing to give any appointment for next week too. They don't make any effort to give you some dates even after 3/4 days after you repeatedly ask for. They are rude and they give you unsolicited advice what you should do and what you should not. For example regarding my baby's weight concern she said we don't do weight check. However I constantly asked for doctor's appointment to discuss about baby's health along with weight check. i am still waiting even after a week. This is utter nonsense. Receptions work is to sort out appointment which they fail miserably. They need to go through some training/course how to deal with patients and phone calls.
GP surgery review: carpenters-practice
Title: Hard to get appointment
Rating: 1 out of 5
Visited: July 2022
Reception staff advise that there are no planned appointments available and to call at 8am to get an appointment but when I called promptly at 8am I was number 22 in the queue.36 minuts wait. I didn't think it was worth waiting as there are no appointments left when i argue 5 days continue calling .. i ask make for tomorow, she replied we cannot make for next day, next day call after long waiting time again no appointment left when i  told my situation she said ok on monday i can make ? But yesterday u said cannot make for next day she replied i dont know who told you but i can make it ..what?why they avoid to give treatment? They want we should move to private or what?
GP surgery review: carpenters-practice
Title: Appointment booking system is poor
Rating: 2 out of 5
Visited: July 2022
The system for getting a GP appointment does not meet patients' needs very well, in my opinion. Reception staff advise that there are no planned appointments available and to call at 8am to get an appointment but when I called promptly at 8am I was number 28 in the queue. I didn't think it was worth waiting as I doubt there would be any appointments available by the time I got through.
GP surgery review: carpenters-practice
Title: disgusting atitude
Rating: 1 out of 5
Visited: June 2022
When I called to make an appointment, I was directly hung up because I can't clearly hear what she was saying. Even when I tried to make an appointment by phone again, I was directly hung up without saying a word. Such a service attitude is disgusting.
GP surgery review: carpenters-practice
Title: Very good
Rating: 4 out of 5
Visited: April 2022
The GP was very thorough, reassuring and very helpful. She answered all my questions. She also booked me in for various appointments. She took her time and did not rush through the consultation. I was very happy and reassured
GP surgery review: carpenters-practice
Title: Great practice
Rating: 4 out of 5
Visited: February 2022
The Carpenters practice reception staff really friendly and helpful over the phone and face to face.
GP surgery review: carpenters-practice
Title: Awful awful
Rating: 1 out of 5
Visited: February 2022
Been with this practice for 2 years. Nothing good to say. I try to only visit practice for critical nhs treatment. Where possible I get private treatment instead. Most recently I called looking for an emergency appointment (within next 24 hours) at the guidance of a private nurse practitioner I had seen for an acute issue. She recommended an emergency gp appointment or visit to urgent care. Practice staff were completely dismissive, saying I would need to call back at 8am next day or call 111. Spoke to friend who is NHS GP elsewhere in London and they were shocked by this, stating their surgery would always have individuals on call for situations like mine. Moving out of the borough soon so will need to change practice anyway, but this latest experience would have  definitely caused me to find another practice if I wasn’t already moving.
GP surgery review: essex-lodge
Title: Super friendly practice
Rating: 5 out of 5
Visited: October 2022
Comfortable environment,  friendly  and clean the staff are so helpful and always have great advice.
GP surgery review: essex-lodge
Title: Great practice
Rating: 4 out of 5
Visited: July 2022
I'm very happy with my GP surgery since I moved to Plaistow. Essex Lodge staff are lovely and very patient. I never had to wait more than 2 weeks to get an appointment and they were incredibly reliable during the pandemic.
Thank you Essex Lodge surgery
GP surgery review: essex-lodge
Title: Fabulous practice
Rating: 5 out of 5
Visited: July 2022
I had a fabulous experience with Zamzam the health care assistant 
Best service in all my gp experiences 
She's just awesome 
5 star rating
GP surgery review: essex-lodge
Title: Great service
Rating: 5 out of 5
Visited: March 2022
I arrived about 20 minutes early,forgot my mask as I was in a rush not to be late for my appointment,when I arrived,the receptionist gave me a mask,took my details,then told me where to sit & wait, within 3 or 4 minutes of me sitting down I was called in to have my blood taken,the nurse made me feel at ease,was polite & went on to take my blood very quickly & easily, so it was great service.
GP surgery review: essex-lodge
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
Can't praise this GP surgery highly enough, every contact from assistants during the COVID vaccine process, to receptionists, nurses and GP have been really pleasant, professional and helpful. The best surgery I've ever been a patient of!
GP surgery review: essex-lodge
Title: Five star service
Rating: 5 out of 5
Visited: March 2022
I had same day face to face appointment with a lovely female GP.
There was also a lovely friendly and efficient receptionist who helped me.l couldn't have wished for a better service thank you .
GP surgery review: essex-lodge
Title: Smear test
Rating: 4 out of 5
Visited: March 2022
I was given the wrong information on the phone,whilst booking my appointment. 
I booked a smear test. Turned up today only to be told that because I finished my period on Monday I have to wait 10 to 14 days before I can have a smear done.
So I wasted an afternoon when I should have been working. 
Now I have rebooked for a Saturday. 
Please can your reception staff make sure they share this information with patients
GP surgery review: essex-lodge
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
Best experience ever with lady saw me before everyone no one was so nice to me like this everyone best reception to doctor
GP surgery review: essex-lodge
Title: Great service and attention
Rating: 5 out of 5
Visited: February 2022
I am very happy and fully satisfied with the attention given to me. 
All the staff are very nice, kind and hospitable. 
I and my family are very happy to be registered in this clinic.
GP surgery review: essex-lodge
Title: Very helpful
Rating: 5 out of 5
Visited: January 2022
Called today was mistake in the appointment booked all sorted to my convenience. New appointment booked and Happy
GP surgery review: sangam-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2022
Excellent communication, staff good attitude and helpful time to time diabetes review explain every point my all family members registered this GP as long time. Thank you
GP surgery review: sangam-practice
Title: Great Practice
Rating: 5 out of 5
Visited: March 2022
This practice is really run well and all the doctors are very caring also the front office are very attentive.
GP surgery review: sangam-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2022
Staff are helpful, compassionate, and kind. Doctors are dedicated, friendly, supportive, and professional. Thank you 🙏🏾
GP surgery review: sangam-practice
Title: Dedicated Diabetic Nurse
Rating: 5 out of 5
Visited: February 2022
I would like to sincerely express my gratitude to the Diabetic Nurse Specialist at Sangam Surgery who has truly, practically demonstrated the practice of delivering 'patient-centred' care through the care of my mother. My mother is a diabetic patient who has been experience hyperglycaemia for many years. The diabetic nurse has really shown dedication in every way possible and has successfully taken the right measures to reduce her blood glucose as well as reduce the insulin dosage. She is a true star and we cannot thank her enough for the care she has provided. She is a very humble, intelligent and caring specialist. I wish her all the best and every success in her career. 
Many thanks to the Sangam Surgery Team for the support provided.
GP surgery review: sangam-practice
Title: Friendly service
Rating: 5 out of 5
Visited: January 2022
Very friendly, polite, caring and helpful staff who listens and gives professional advice. I am very pleased and satisfied with the service I received and would be very pleased to recommend this service to my friends.
GP surgery review: stratford-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
I had a routine annual checkup today. The receptionist and the nurse were welcoming and very friendly. The check up was thorough and the nurse put me at my ease and made it a very pleasant experience. Altogether a first class event. Thank you Stratford Health Centre!
GP surgery review: stratford-health-centre
Title: Polite Admin / Receptionist
Rating: 4 out of 5
Visited: July 2023
Went to clarify a few things about a followup and the admin/receptionist that took my call was very patient and answered every query politely. Many thanks!
GP surgery review: stratford-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Had two problems in last 5 months, they arranged ultra sounds / xrays for me within 2 weeks. Got results within 24 hours. I found Doctors and all members of Staff to be friendly caring and efficient. Highly recommend. Many thanks.
GP surgery review: stratford-health-centre
Title: Lovely practice
Rating: 5 out of 5
Visited: April 2023
I have been with this lovely practice for 63 years. From the frontline staff to the nurses, practitioners and GP's they give a wonderful service.  Very supportive and helpful.
GP surgery review: stratford-health-centre
Title: Excellent and professional
Rating: 5 out of 5
Visited: April 2023
Great staff. Very professional and helpful. In 8 yrs this best medical centre I been too.nurses are excellent . Very kind friendly and professional
 Treated me like a human.
GP surgery review: stratford-health-centre
Title: Absoutetly Superb
Rating: 5 out of 5
Visited: March 2023
I dont know who needs to see this im sure many have but your male administrator is very knowlegelable and easy to talk to. What more is that he listens to the patient and has a calm reassuring disposition being a patient he makes me feel that ı am im safe hands he deserves a promotion pay rise well done
GP surgery review: stratford-health-centre
Title: Sneering indifference and selective memory loss
Rating: 1 out of 5
Visited: March 2023
The saddest thing about this review is that when I first joined, this centre renewed my faith in GPs, and in all previous encounters I have felt well supported and reassured to be in the hands of professionals.

Unfortunately I can no longer recommend the centre for the reasons stated below:

Calling in March to chase up a blood test I had in January that nobody had contacted me about. I was told by the especially surly and bored sounding man on the phone that, yes, they had received the results, but given no explanation as to why I had not been informed. 
I then asked when I would get those results, and explained to him that I had been routinely checking my NHS app for an update, as this was a cause of great anxiety for me. I was then told to email, but not supplied with an email. 
My test results were then posted on my NHS app, with no explanation as to why they hadn't been sent to me and no attempt at follow-up. 
I called back and the same man pretended to have not spoken to me. I then received instruction to call back next week.
The results themselves unfortunately aren't entirely as expected. So now I have been given results that I have no ability to decipher, and nobody has cared enough to explain.
GP surgery review: stratford-health-centre
Title: Clear and friendly service and care
Rating: 5 out of 5
Visited: March 2023
Visited the Health Centre today and received friendly, welcoming and informative care from all staff, from reception to the appointment itself. Many thanks!
GP surgery review: stratford-health-centre
Title: very un helpful
Rating: 1 out of 5
Visited: March 2023
i moved into newham from kensington & chelsea im on loads of medication & my meds are managed by mental health spoke to a doctor he stopped a med i have been on for years im sturuggling at present im also down as a blister pack weekly the gp spoke to me twice to arrange 4 weekly to go to the chemist but only send 1 weeks worth then my chemist calls to say she as requested meds on my behalf well within the 48 hours but staff say no such email excists when she as proof of the email being sent now waiting to see if my medication will be sorted as i have none was told 72 hours when chemist done a request 3 days ago the staff dont have a clue gp aint helpful i told him how long ive been on certain meds which he stopped straight away the practice seemed like it offerd a good service how wrong was i have now requested to change GPs i dont feel supported one bit
GP surgery review: stratford-health-centre
Title: Wonderful Practice in such hard times.
Rating: 5 out of 5
Visited: March 2023
Unfortunately I have had to use the practice increasingly due to various ageing health issues. At all times staff have been incredibly professional, friendly and welcoming. Their ability to deal with such issues in such a pressured practice in a depressed part of London is second to none. Many thanks for your ongoing kindness.
GP surgery review: the-forest-practice
Title: Fantastic service and improved care
Rating: 5 out of 5
Visited: October 2022
I have recieved nothing but kindness and willingness at this surgery. I have been registered here since it was dr driver and partner and ı am so impressed with the care coordination and its  direction it  shows to myself and other patients. Keep up the good work for many that need to hear this. Well done to the collegue of yours always helping he is always smart dressed and supportive to me and my family at anytime he is around.
GP surgery review: the-forest-practice
Title: Oustanding care
Rating: 5 out of 5
Visited: October 2022
I called up at 8am and spoke to a gentleman 
I have never spoken to someone with such beautiful sense of humor 
When ı asked can ı book an appointment ı was greeted with a of course madame following to this ı called later on in the day and was still able to get another appointment for my child who really needed it. Thank you soo much to his professionism he was just as kind in person as he was on the phone the care recieved at this doctors ı cannot fault
GP surgery review: the-forest-practice
Title: Best experience ever
Rating: 5 out of 5
Visited: October 2022
Extremely best service at this gp surgery today 
By far the experience is something  ı've never had. Thank you so much for your male staffing his organisational skills is so crucial in an environment like this and he is so polite to go with it. I was able to witness him ask another patient how they are  as they were in a wheelchair which was so very kind
GP surgery review: the-forest-practice
Title: Excellent experience
Rating: 5 out of 5
Visited: October 2022
I rang as required at 8 a.m. my call was answered within 5- 7 minutes. I was asked a few pertinent questions and offered a telephone appointment that day. I was told the doctor may offer me a face to face if they felt it necessary. The GP rang a time frame which ı was then offered a face to face appointment. I was given an examination and treated accordingly. At all times surgery staff were polite and competent and I was dealt with in timely manner as the male ı was talking to on the phone ı saw him in person so ı then thanked him for his  attitude to patient care at this time of need as ı was feeling very poorly so the Dr then helped me further
GP surgery review: the-forest-practice
Title: excellent duty manager and senior administrator
Rating: 5 out of 5
Visited: September 2022
Was spoken to by such a kind gentleman and lovely duty manager. They are by far are so very well spoken and helpful as what the surgery needs !
They were able to go out there way so above and beyond.  ı cannot fault this surgery at all as me and my child have always had the support behind us and when attending the appointments with nurse and gps too. Thank you soo much
GP surgery review: the-forest-practice
Title: Improving
Rating: 4 out of 5
Visited: September 2022
Flu jab effortlessly easy asked by text several times
Arrived early seems and outside again in under 5mins
GP surgery review: the-forest-practice
Title: Flu jab
Rating: 5 out of 5
Visited: September 2022
Given a weeks notice of flu jab day and constantly reminded day by day till the day. I was glad to see that on the day an 9 and a half hour service was going to occur. 
In comparison to last year  us  patients were not told to sit down and wait to be called but rather queue and I was very fortunate that
I missed a queue that I saw form after me. The usher seemed intent to us queuing should constantly move forward. I was in jabbed and out in under 10 mins at the most.
So the day was run efficiently and effectively.
GP surgery review: the-forest-practice
Title: Community practice
Rating: 4 out of 5
Visited: September 2022
A very well organised practice always greeted  with welcoming receptionists who try their best to accommodate where they can .
GP surgery review: the-forest-practice
Title: Flu clinic
Rating: 5 out of 5
Visited: September 2022
The walk in flu clinic was well organised and was very swift I was in and out about five minutes  The doctor that I saw was very kind and knowledgeable. The staff were professional and friendly,Thank you Forest practice