janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: watling-street-surgery
Title: Useless
Rating: 1 out of 5
Visited: January 2023
Different doctor every time you go, no follow up on medical problems, nightmare getting repeated proscription, know wonder A&E is so busy GP's are useless.
GP surgery review: watling-street-surgery
Title: Staff & practitioners who listen
Rating: 4 out of 5
Visited: July 2022
I have had an overwhelmingly positive experience with this surgery. I have been listened to and plans made for treatment. The admin staff have been patient and also take time to listen. 
Considering the pressure placed on them and funding cuts by the Tory government for years now. This NHS surgery continues to go above and beyond for my young daughter and me. I have no complaints. I have been frustrated when I haven't been able to get an appointment but it has not been the fault of the surgery or the staff. 
If someone has felt staff has been rude, perhaps they should consider how they have spoken to and treated staff. I have seen shocking behaviour while waiting to collect a referral letter or to check-in when the screen hasn't been available.
GP surgery review: watling-street-surgery
Title: Indifferent GP
Rating: 2 out of 5
Visited: March 2022
Fortunately I have had a very healthy life and had no need to avail myself of hospitals and GPs, until very recently, having had a recent issue that required going to the local hospital A&E dept, I was strongly advised to see my GP with regard to the problem,  several times, after much chasing I was eventually given an appointment with the GP, the response was that the GP had no knowledge of the problem and therefore could not give any advise, further that the reports from the hospital about my problem are not read by the GP due to a lack of time, so who does read them and decide what action if any should be taken, eventually the GP decided that there was no further discussion required.
I am now in the process of arranging an appointment with a private hospital for the tests I was told I must have, this is going to cost me a lot of money,  I feel that I have no other choice for the protection of my health, the GP receptionists are always polite.
Maybe I am being a little old fashioned but it does seem that there is none or little care from my experience of this GP practice, from my experience I couldn’t recommend this practice
GP surgery review: witton-street-surgery
Title: Reception hanging up on calls - impossible to get through
Rating: 2 out of 5
Visited: November 2023
Only ever tried calling the surgery twice (different days/times). Considerable wait to get through, only for reception to answer the call and immediately hang up...
GP surgery review: witton-street-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2023
I recently switched to this practice after years of poor service at another, and wow, what a breathe of fresh air! Friendly, helpful receptionists, easy to make appointments, and Doctors who are willing to take their time with you and seem to care. Can't thank them enough!
GP surgery review: witton-street-surgery
Title: First visit
Rating: 5 out of 5
Visited: May 2023
What a breath of fresh air....my first visit and I am so glad the lovely ,lady doctor had a decent conversation with me; she listened, offered her opinion, and smiled. Came away from my app.happy and reassured . Thank you.
GP surgery review: witton-street-surgery
Title: An exemplary Practice for Care.
Rating: 5 out of 5
Visited: February 2023
My most recent experience of this Practice was when a nurse recently took me through symptoms and treatments for a recently diagnosed condition was very very commendable. The standards of care at this Practice over the two years since I registered have been exemplary.
GP surgery review: witton-street-surgery
Title: Friendly professional people
Rating: 5 out of 5
Visited: May 2022
From phoning reception to seeing the Doctor and eventually two of the practise nurses who explained each procedure the visit could not have been better. Very much appreciated
GP surgery review: witton-street-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2022
I would like to thank this wonderful Surgery for there kind and professional service I have encountered over the last 10 months of my Cancer diagnosis also being a T1 Diabetic from the Reception staff who have kindly reassured me they will contact me when they receive the letter from Christie’s with new Medication. To the GP’s I have seen with numerous Infections there kind and Professional manner in embarrassing situations meant a lot to me thank you. And to the Nurses who I have seen urgently over my Diabetes and when I was at a low point there words of kindness and reassurance was so kind thank you. Carry on with your excellent service in this difficult time thank you very much.
GP surgery review: witton-street-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2022
From the receptionist to the nurse and finally to the Doctor ,it was a pleasant surprise to be dealt with professionally,courteously &
Sympathetically. I have only recently moved into the area & my previous surgery was a nightmare to negotiate with.Well done to Witton st.
GP surgery review: witton-street-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
The Surgery made me appointment with MSK Physician due to being informed I had Arthritis after attending my appointment today I came out feeling a lot happier than before my appointment as he informed and took time with me explaining of the pain excellent service as always from the surgery thank you
GP surgery review: great-sutton-medical-centre
Title: Very poor service
Rating: 1 out of 5
Visited: July 2023
After visiting for my first ever annual age related checkup. The nurse kindly got me an appointment for the very next day. After I mentioned that I was was struggling to walk and sleep with ongoing back pain, having not been able to obtain an appointment for 8 months. Greatly appreciated and I was really excited at the thought of getting some help. Again I was prescribed medication to help me sleep, they didn’t work last time and certainly haven’t again. Popping pills that don’t do anything for me is pointless, but hey you go the course hoping and praying. I just wish I could be examined properly or at least diagnosed and treated to stop the pain. I have had to visit a sports therapist at my own expense for the last 8 months to try and help keep me on my feet. As I explained to the Doctor on my visit the therapist says I have inflammation in the lower back and he won’t treat that part of my back. Why can’t my lower back be scanned or at least have a blood test to ascertain whether inflammation is present.
GP surgery review: great-sutton-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: June 2023
Admin staff, nurses and GPs have all helped me in the past few months, when I needed help and support for my mental health and continue to offer support and more importantly understanding of my situation.
I have been able to talk about my concerns and have never felt rushed. They are all doing a good job despite the stressful nature of their job.
GP surgery review: great-sutton-medical-centre
Title: Prompt attention
Rating: 5 out of 5
Visited: June 2023
Contacted surgery on the Monday late morning regarding leg problem. The receptionist was very helpful and guided me to use the 111 service. The 111 service made an appointment for me on the Monday evening with my own GP. I saw the GP who advised further medication and gave a further appointment on the Tuesday evening. The GP them contacted NHS at home who gave me an appointment on the Wednesday morning for further assessment and review.
Although the leg isn’t yet fully recovered the access to the GP and additional support was very good and probably exceeded expectations. 
As people will complain about lack of service etc then I feel it is important to call out the positive service that I received.
GP surgery review: great-sutton-medical-centre
Title: Terrible
Rating: 1 out of 5
Visited: June 2023
This doctor surgery is no help at all, I’ve been a patient since I was born. They never give appointments even if you call at 8am. They say they can’t prebook you an appointment. I was told I was being prescribed medication, but the doctor didn’t actually prescribe it to me, so I waited a full week just to get actually prescribed it. They treat mental health in an unserious way.
GP surgery review: great-sutton-medical-centre
Title: Practice is slowly improving
Rating: 4 out of 5
Visited: June 2023
Visited the gp this morning. She was very thorough and didn't rush me. It would be so much easier if you could pre  book appointments like pre Covid time.
GP surgery review: great-sutton-medical-centre
Title: Friendly helpful practice
Rating: 5 out of 5
Visited: June 2023
Was seen on time friendly Doctor went through what was needed and a good end result clean environment easy booking in on the app screen but worry mainly older people struggling with this system staff very welcoming could not say how helpful everyone is especially with urgent appointments
GP surgery review: great-sutton-medical-centre
Title: My review
Rating: 5 out of 5
Visited: June 2023
Short delay on busy Monday morning at 8.15 getting into phone queue. Thereafter service was very good. Telephone consultation with GP that afternoon followed by surgery consultation on Tuesday afternoon. On time, thorough and pleased with outcome.
GP surgery review: great-sutton-medical-centre
Title: Great Service
Rating: 4 out of 5
Visited: June 2023
Had telephone consultation with GP & was advised that I needed to be seen.  I was in GP surgery 40 minutes later .  Couldn’t fault the service
GP surgery review: great-sutton-medical-centre
Title: Good (mostly part time) Doctors terrible administration
Rating: 1 out of 5
Visited: June 2023
Medical care is very good if you can get an appointment during the 8am dash as they refuse to organise even non-urgent appointments at any other time. It says in the foyer "Patient Centered" - it's not it's practice centered.
GP surgery review: great-sutton-medical-centre
Title: Mediocre
Rating: 2 out of 5
Visited: June 2023
e consults that you either wait 24 hours before an appt is made or you get phone call 4.45pm and get told by reception to go a and e for ear pain/problems - no need to for a and e. just need to check no perforation/lump of wax or just a prescription for infection from my gp/anp. 
you ring 8am only for 100+ times to ring and half the time no appointments left.
GP surgery review: hope-farm-medical-centre
Title: Waited 90 minutes for my 6 year old to be seen
Rating: 2 out of 5
Visited: December 2023
I have just waited 90 minutes for my daughter to be seen for a appointment which we got told to come in for 11am.
I took her out of school and thought we would be less than a hour, she missed 2.5 hours of school 
I also had my 2 year old with me, which was very hard to keep him sitting still in the reception for 2 hours, which was certainly not fun.
And because i politely complained to the doctor when she was finely seen, i felt flustered and like a worrying mum for the appointment.

They shouldnt tell people to come for 11 if there is over 20 other patients to also be seen at this time.

And a complaint wont be taken seriously at the desk, they had no sympathy for how long i waited with 2 children
GP surgery review: hope-farm-medical-centre
Title: Recognition
Rating: 5 out of 5
Visited: February 2023
I would like to say how impressed I was with my daughters appointment today.
Other drs at the surgery are always great, but Dr Seddon,in particular today was fantastic.
He was absolutely brilliant with my daughter, really knowledgeable, directed the appointment to her and explained things amazingly to her.
I left feeling confident that her issue will be resolved fairly quickly with the advice given.

Thanks again!
GP surgery review: hope-farm-medical-centre
Title: Oversubscribed and difficult to get an appointment
Rating: 2 out of 5
Visited: January 2023
Once you can finally get in the doctors are friendly and professional, the nursing team are great, very knowledgable. They are also quite good as getting children in and prioritising them. Now the bad.

Unfortunately based on my recent experiences it is very difficult to get appointments at this surgery these days as an adult. 

It requires a phone call on the day and even then if you get through within an hour it’s a case of begging the call handler to get you in. I was asked specifics about the condition by non-medical staff so they could decide if I would be worthy of an appointment. This worries me from a privacy perspective as there is no doctor-patient confidentiality as far as I know when talking with reception staff. In my opinion triage should not be done by non-medical staff.  

The surgery really needs fewer patients or more doctors to handle the demand so it’s good to see new patients are not being taken on currently, so things should not get worse. 

There is a tendency to be offered telephone appointments for conditions that are not appropriate. You can’t examine inside somebodies nose over the phone for example. 

If you attend in person before 8am you will find a queue snaking through the carpark daily due to what I assume is the oversubscription of the surgery. 

I’ve tried to give a balanced review and do feel the service from medical staff is of a good quality, it’s just getting an appointment that is the problem. This is specific to this surgery and although I will keep my child registered I am considering registering elsewhere for myself due to the lack of availability. 

This could be a top surgery in the area if there was a customer focused approach taken.
GP surgery review: hope-farm-medical-centre
Title: Great service from reception
Rating: 5 out of 5
Visited: September 2022
What a lovely practice very clear and understanding got my appointments booked and ready to go no problems at all
GP surgery review: hope-farm-medical-centre
Title: They kept me Alive.
Rating: 5 out of 5
Visited: July 2022
I rang the practice on 4 July 22 with an aching calf muscle and shortness of breath at 8am. I saw Dr at 9am and attended the AMU at Countess of Chester at 11am and was diagnosed with DVT and Bi-lateral Pulmonary Embolism. 
A lot of people say I am lucky to still be here, but it isn’t, it is the excellent care provided by this practice. 
Thank you for your amazing service.
GP surgery review: hope-farm-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
I can not fault this surgery iv never had a problem getting an appointment, doctors and reception staff I find are helpful and pleasant I wouldn’t be at any other surgery.
GP surgery review: old-hall-surgery
Title: Poor
Rating: 1 out of 5
Visited: August 2022
The practice used to be (when it had partners) ran with care of patients at the centre of all actions. Since the partners left the practice is ran like a business rather than a doctors surgery. There are many managers, appointments are difficult to obtain and cost appears more important than care. The only positive Is the helpful reception staff. The service is so poor I intend to move to another practice.
GP surgery review: westminster-surgery
Title: Excellent
Rating: 5 out of 5
Visited: January 2023
Brilliant yet again. Needed my ears syringing so rang up & was able to get a same day appointment. Time was also changed to earlier for me. Can't fault the service. Staff are all very helpful & will do their best wer they can.
GP surgery review: whitby-health-partnership
Title: Disapointed
Rating: 1 out of 5
Visited: November 2023
Over the last week I have phoned the practice four times been passed to pillar to post  said phone again 2mrw. Just to request a prescription. Felt I was begging for something I was entitled to. Every time I phoned I was number ten in the queue  and was on hold for over half an hour just to be told phone back tomorrow to a different person. Not happy at the way I was treated.
GP surgery review: whitby-health-partnership
Title: Amazing service
Rating: 5 out of 5
Visited: July 2023
I contacted the practice to try and sort a problem out for my dad. The lady who called me was lovely and extremely helpful. We were booked in for a telephone consultation the same day, when the doctor called she was totally understanding and offered us various options/appointments that were best to suit us. Would definitely recommend the surgery to family/friends. Thank you guys
GP surgery review: whitby-health-partnership
Title: Brilliant practice
Rating: 5 out of 5
Visited: May 2023
Lovely staff who always do their best to help. Always nice and clean and the pharmacy on-site is well stocked. Big car park too.
GP surgery review: whitby-health-partnership
Title: Exceptional service
Rating: 5 out of 5
Visited: April 2023
Good effective response on phone, not intrusive and good support provided. Prompt appointment given. Doctor advise reassuring despite potentially having a negative outcome.
GP surgery review: whitby-health-partnership
Title: Always helpful
Rating: 5 out of 5
Visited: April 2023
Most helpful practice I have visited, no ask is ever too much. The staff are lovely and always get an appointment when needed.
GP surgery review: whitby-health-partnership
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2023
I recently attended a diabetic review. The nurse that I saw carried out the most thorough review I have ever experienced at the practice. I did not feel rushed. She explained things that had not been explained to me previously. She was excellent.
GP surgery review: whitby-health-partnership
Title: Lovely doctors but the car park is awful
Rating: 4 out of 5
Visited: February 2023
I can’t tell you how many times I’ve struggled with the car park. I have a toddler and especially when she was a baby, I struggled so much getting her in and out the car. Or even finding a space. You really really need parent and child spaces. It’s so inaccessible.
GP surgery review: whitby-health-partnership
Title: Excellent service
Rating: 5 out of 5
Visited: February 2022
Always have the best service from booking to reception to my appointment. The whole team are brilliant. I unfortunately moved out of area so had to switch gp practices and the service doesn't come close. Highly recommend
GP surgery review: york-road-group-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: June 2023
Great treatment, no matter what I present with...truly caring staff,  I am often confused what I'm saying, and the clinic staff always show great support to me. Thank you so much for your 💯% total all round holistic care if me! In truth I can't think.of a  bad word to say about the practice.
Perfect place yo choose if you're looking...
GP surgery review: york-road-group-practice
Title: Brilliant, caring, professional
Rating: 5 out of 5
Visited: March 2023
I've gotta say this is the best collection of medical staff I've ever had the pleasure of having in my life. They go above and beyond to help you...they really try to accommodate any of your needs. I honestly wouldn't hesitate to recommend this practise to my friends and family...a stonking group of people! Thank you for the stunning work you've done for me...
GP surgery review: helsby-health-centre
Title: Awful
Rating: 1 out of 5
Visited: March 2022
Overall a very unprofessional and unhelpful surgery it took me three years of phone call after phone call to eventually get a genetics referral that should’ve been very straightforward
I am two years on waiting for both the fracture clinic referral which is now mute and unneeded due to the length of time I have been left as well as mental health with referral  after I was physically attacked
Most recently I was giving a face-to-face appointment with a time when I turned up I was told I had a phone call appointment with no set time which I have now missed
GP surgery review: princeway-surgeries
Title: Very patronising and unhelpful doctor
Rating: 2 out of 5
Visited: August 2023
I went to see a doctor yesterday at the Knoll about my moles which I am concerned about. Instead of properly analysing them and listening to me when I asked if they could be removed, she persistently told me I should wear sun cream to protect them. She was extremely patronising and kept insisting that I don’t wear suncream. She turned my concern about my moles into an unwelcome lesson about sun exposure. I told her I wear suncream and she was insistent that I don’t for some unknown reason. Other doctors that I have seen at the Knoll in the past have been very helpful, but next time I make an appointment I will make sure that it is not with her.
GP surgery review: princeway-surgeries
Title: There when needed
Rating: 5 out of 5
Visited: June 2023
I have been with The Knoll for about 30 years. I don’t expect same day appointments except in an emergency, but on the two occasions when I’ve needed an emergency appointment, I’ve been given one. For less urgent consultations I’m prepared to wait. I have seen a number of doctors over time but am pleased that the surgery try hard to give appointments with a preferred GP when it is requested. As the team has expanded I have seen a number of specialist nurse practitioners who have referred me on when necessary but more often than not, have been able to help. I think it’s an excellent practice and am to recommend it when asked.
GP surgery review: princeway-surgeries
Title: Brilliant practice
Rating: 5 out of 5
Visited: June 2023
I would wholeheartedly recommend The Knoll Surgery. Every member of staff I have met has been professional and compassionate. Their system for booking appointments is fair and being able to submit an e-consult is ideal when a situation can be resolved without a face to face consultation. A modern, forward thinking practice that Frodsham is very lucky to have.
GP surgery review: princeway-surgeries
Title: lack of communication
Rating: 3 out of 5
Visited: May 2023
A letter had been delivered to the practice from the DVLA on the 28th February 2023 asking for information. This letter has still not been replied to (17 May 2023). I've rang the practice on two occasions (first rang 2 May 2023) and was told a member of staff had left so it had been passed onto another member of staff , told we will sort it .
May 9th rang again and told it was sitting on a doctors desk but this doctor had left the practice. I was told it would be sorted in the next two days. 
17th May I rang the DVLA and they said they are still waiting for a reply from the surgery.
I know it is a busy practice and other things take priority but come on nearly three months to reply to a letter is not good enough.
GP surgery review: princeway-surgeries
Title: Very helpful practice.
Rating: 5 out of 5
Visited: April 2023
Like many others, I'm nervous about contacting my surgery because I know of the increased pressures they are under.
Saying that, when I do contact the surgery, they can't do enough to help.
Can't ask for more.
GP surgery review: princeway-surgeries
Title: Feedback
Rating: 5 out of 5
Visited: April 2023
Just wanted to share a feedback about the The Knoll Practices front-desk staff (and doctors). We’ve recently moved into the area and used the  practice a few times with our little boy. I must admit, level of service provided is absolutely superb! The staff is extremely helpful and polite, to the point “nothing is impossible” for them! I’ve never comes across such a good NHS service before. Each and every time the staff makes a max effort, the practice runs smoothly and the patients are being looked after. Well done to you all!