janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: florence-house-medical-practice
Title: Shockingly extremely poor service
Rating: 1 out of 5
Visited: November 2023
It is almost impossible to see a doctor in person in this practice. Staff in reception and online system confuses dates and time of appointments. I nearly breakdown in tears in reception when my almost 2 weeks waiting for a face to face appointment for a possible worrying symptom didn't appear in the system in reception. I was sure it was correct so I made the receptionist contact the doctor who confirmed the appointment was correct so they got it confused in reception. I was so stressed, nervous and worry about seeing the doctor already that this incident made it worst. I was shaking of frustration and anger that I had to cancel a work appointment that morning. The NHS staff suppose to help patients to easy their conditions Not Made them Worst with lack of professionalism. Staff are not friendly at all in this practice either.
GP surgery review: florence-house-medical-practice
Title: Really annoyed
Rating: 1 out of 5
Visited: June 2023
I rang 111 regarding my son today. They referred me to my doctor. This practice literally just sent me a message saying go to a&e. I had to go to a walk in doctor all the way in the middle of Manchester because they actually cared enough to see him! They cleared him luckily but I missed a whole day of work when I wouldn't have had to if our own doctor just took the time to see us! Very disappointed. My son is only 11 and should have been seen expecially with a referral.
GP surgery review: florence-house-medical-practice
Title: Poor service
Rating: 1 out of 5
Visited: October 2022
Poor service I tried to get a referral for a autism diagnosis and they do not understand or do not want to understand that the service for diagnosis cannot take me as the GP is not in tameside area.
GP surgery review: florence-house-medical-practice
Title: Fantastic service
Rating: 5 out of 5
Visited: October 2022
I am really surprised at the reviews below. I have nothing but praise for Florence House. Last week I requested an appointment on line at 2pm  by 2:30 I had received a reply that a GP would call me. The GP rang by 4:30 and sent a prescription straight to the pharmacy which I was able to pick up before it closed. I have always found the staff and doctors to be caring, helpful and courteous  so much so I have convinced friends and family to register here.
GP surgery review: florence-house-medical-practice
Title: Poor service
Rating: 2 out of 5
Visited: October 2022
They have gone completely online you can't discuss anything about your problem. I have requested an appointment last week also this week and I have given an appointment in next week when I asked them I need to see an doctor because I have some ongoing issues and it needs to be reviewed the receptionist replied 'Go to A&E if you're not happy with the appointment we offer you'. Now I can see why Hospital are overwhelm if you keep sending every patient to Hospital. When I asked her if there no available appointment for whole week she said no. I thought they book day to day appointment not for a whole week but never mind I'm wrong. I've requested for sick note because I'm off from work more then a week with same problem she said I need to be seen by a doctor before I can get a medical certificate now in one hand I can't get an appointment on other hand I can't get a sick note feels like I've been force to go to work while I'm not fit to go to work. I'm definitely looking to change my GP this is not one off issue I have experienced few other times and I don't tend to go to gp unless I'm desperate. Being a full time tax payer I deserve a little more because end of day health care is my basic right.
GP surgery review: florence-house-medical-practice
Title: I can't get appointments within a resonable time.
Rating: 1 out of 5
Visited: March 2022
I had to wait 45 days for an appointment for a standard blood test! The day after I had the blood test I received a text message telling me that the results of the test come back and that should contact the surgery to book an appointment to discuss the results with the doctor. I phoned the surgery and was told that there was no appointments available and I would have to ring the following day after 2pm, I was not happy about this but had little choice so I waited and then phoned the following day at 2pm. When I eventually got through I was told that there was no available appointments and I would have to call again on Monday to try and make an appointment then. At this point I felt that I was just being messed about so I went down the surgery to get a complaint procedure form and I was told to email my complaint to the surgery. I also noted that the surgery was almost completely empty    with only one other person in reception and nobody in the waiting room. The surgery seems to offer a bare bones service and I don't feel it is fair to have to wait 45 days for a blood test, and then to be told that the results of the test have come back but be unable speak to a doctor about the results within a reasonable amount of time.
GP surgery review: lime-square-medical-centre
Title: Really good service
Rating: 5 out of 5
Visited: January 2024
I contacted Lime Square today at 8am, was second in the queue. Spoke to a lovely receptionist who booked me in to see GP. The GP contacted me 10 minutes later, prescription sent to pharmacy. My problem was dealt with in the space of 20 minutes. Amazing service thank you.
GP surgery review: lime-square-medical-centre
Title: Utter useless
Rating: 2 out of 5
Visited: November 2023
Tried for 2 days to get appointment to see a doctor, no appointments available for 10 days receptionist seems to think she is a qualified doctor , can’t have an appointment on a Thursday cause they finish at 12 midday, can get you a phone call consultation in 10 days with a doctor !! How can he see what is wrong over the phone, Lime square is a shambles you phone for an appointment at bang on 8am and number 26 in the queue, will be looking at changing surgery soon
GP surgery review: lime-square-medical-centre
Title: Great service from nurse
Rating: 3 out of 5
Visited: October 2023
I saw the nurse who was very thorough in asking my problems. She sorted out my breathless Ness and also went the extra mile to get me a covid vaccine which no walk in centre would give me because of allergies. I feel so grateful because nobody else had sussed the reason for my breathlessness which I had suffered for months. Many thanks .
GP surgery review: lime-square-medical-centre
Title: New supervisor deserves her flowers
Rating: 5 out of 5
Visited: August 2023
The new supervisor is an incredible member of staff and for sure a major contribution to the practice. for the years I have been registered here and first met her below this position, she has been nothing but patient, polite, well-mannered and attentive to each one of my phone calls. 

She builds excellent rapport to take me away from my worries/concerns and always end the conversation with a laugh. 

I recognise the fact she also goes above and beyond to ensure she ticks all boxes for the patients to ensure they are helped and seen to.

She is informative when it comes to her responses on questions I have, always calls back when she promises to and has the answers when needed.

It makes me very happy that she has taken up the role of supervisor at the practice as it is well deserved and wish many more accolades & success stories come her way.

Please continue to recognise her for her hard work, loyalty and contribution to the practice.

Thank you! You know exactly who you are :)
GP surgery review: lime-square-medical-centre
Title: Fantastic service !
Rating: 5 out of 5
Visited: May 2023
After leaving Clayton health centre because of very poor service care  and lack of compassion, I joined Lome Sq , I can only say I’m so impressed by how quickly I’ve been seen very professionall , would definitely recommend Lime Sq medical practice
GP surgery review: lime-square-medical-centre
Title: Best GP to non other in Manchester
Rating: 5 out of 5
Visited: January 2023
The service from the receptionist to the doctor was 5 star. No waiting time. Also very flexible to my work schedule, customer service side of things was also 5 star. Doctor knew what she was talking about when she saw my injury. Seemed like a specialist, I Would make her my permanent doctor of choice if possible.
GP surgery review: lime-square-medical-centre
Title: New patient
Rating: 5 out of 5
Visited: October 2022
My 91 years old mother has been a patient here for nearly a year and we need to record how good everyone at this practice has been. Friendly receptionists, professional practitioners and dignified treatment received by my mum every time we have attended.
GP surgery review: lime-square-medical-centre
Title: Practice nurse
Rating: 5 out of 5
Visited: August 2022
The practice nurse was excellent, really helped me when I needed it the most. Each visit I have been put at ease and felt supported, thank you for your patience
GP surgery review: lime-square-medical-centre
Title: very poor appointment service
Rating: 1 out of 5
Visited: July 2022
i had two infected insect bites one to my leg and one to the back of my neck which caused an allergic reaction to my face. i phone the surgery at 8am  expecting an appointment and was told i would get a call back which i got i was told by one of the staff to upload a photo which i did but no one bothered to contact me back. the second occasion i had text from the surgery to discuss a bad rash on my back . i phoned next morning at 8am only to be told we have no more appointments that day phone again  tomorrow. what was the point of the text if there were not any appointments a total and utter waste of time.  so on both i recieved no medical aid what so ever the worst surgery service i have ever been with
GP surgery review: lime-square-medical-centre
Title: Not getting the care I need
Rating: 1 out of 5
Visited: June 2022
They only offer same day appointments if you ring at 8am. If you are able to ring at 8am (which not everyone is - night/shift workers for example. People with depression etc. who can't do early mornings) you don't even get told whether you'll be called in the morning or afternoon.

It's not practical to sit around all day waiting for a phone call. Which on more than one occasion has never come, or I've missed it because you're not given a time and the call comes the one minute you're away from your phone. 

This is a huge barrier to me receiving care that I should be getting. I'll only call if it's something urgent - like today - only to be fobbed off and told to call tomorrow at 8am when I'm not able to. They then said they'd give me a phone call when I've had a cough and bad chest/breathing for over 3 weeks. I don't need a phone call, I need to be examined. But first I need to wait all day for a phone call I'll probably miss only to have to fight to get a face to face appointment.

I'm at my absolute limit with this practice. It just doesn't work.

Also what about people with actual urgent needs that arise after 8am? They have to wait until the next morning for an appointment - how is that safe/practical?

It's all a joke.
GP surgery review: denton-medical-practice
Title: Mixed Experiences
Rating: 3 out of 5
Visited: June 2023
I have had a few mixed experiences with this practice. The doctors are lovely, get an appointment to see the right one and they are amazing, however, getting a face-to-face appointment is impossible. I requested a face-to-face appointment with a specific doctor in the middle of April and got a telephone appointment (as I was told they had no face-to-face appointments left) waited till May for my phone call, 1 week before receptionist rang and told me the doctor I wanted to speak to was available 'this afternoon' if i wanted to move my appointment forward, so i did. Only to be rang by a different doctor, who agreed on the phone that I needed to speak to the one i'd requested. This meant anothet booking of another telephone appointment (because they still had no face-to-face appointments) and another 4 week wait till June when my requested doctor rang me, only for them to say I needed to see you face-to-face. Luckily, they were available at that time and I was, to be able to go straight in and see them.

The main issue at the moment (other than no face-to-face appointments) is the mere wait after booking an appointment, it is too long. We've waited 4 weeks for my daughters blood test, for me to cancel it as it turns out she is now on a school trip, to be told, they have no availability for booking another appointment.
GP surgery review: denton-medical-practice
Title: Too many patience’s
Rating: 1 out of 5
Visited: May 2023
Been waiting for an ECG appointment for a month for it to be cancelled on the same day. Then to be told I have to wait another 3 weeks for an appointment
GP surgery review: denton-medical-practice
Title: Worst practice
Rating: 1 out of 5
Visited: February 2023
I attended an appointment on the 13th January with the nurse after being referred by occupational health at my work. I handed over a form given to me by occupational health to be completed by the doctor. I was told by the nurse that a doctor would have to fill in the form and it would be passed on.
After making three phone calls and being told there was no trace of this form, I called in person to be told to call back tomorrow when you would have had chance to track it down. I called in the next day and was assured it would be ready if I called back tomorrow as it was with the secretary. I called in on 10th February to be told it was not ready but I would receive a phone call later on that day when it would be ready. This never happened. 
I then phoned the practice back later on 10th February to be told it has been posted back to me to be filled in by occupational health at work. How Ludacris is this when it is occupation health at work that requested you to complete it in the first place.

After a visit to accident and emergency on 29th January I was diagnosed with a torn meniscus. I was told this would take a minimum of 6 to 12 weeks to recover from. I then self-certified for the first seven days.
On the 6th February I phoned the practice to request a fit note.
I was told I needed to have a telephone consultation with the doctor before this could be issued and I would receive a phone call from the doctor, this never happened.
Then a text was sent to me on 8th February with a link for the fit note.
I phoned the practice on the same day to say I need a paper copy as I do not have the necessary i.t. equipment to deal with this. 
I was told to call in the practice on 9th February to pick it up. I called in and was told it was not ready but I would get a phone call in the morning to confirm it was ready. This never happened.
I then called in on the 10th February and was told it was not ready but I would receive a phone call later on that day when it would be ready. This never happen.

I then received a text requesting further information regarding the fit note. I then phoned the practice and was told you wanted to know the dates of the fit note (bearing in mind this had already been completed and sent electronically.) I was then told there had been some confusion over the fit note but it should be ready by the 13th January.
How difficult is it for a general practice to issue a fit note?

I have been repeatedly fobbed off and purposely lied too.
This whole situation has been shambolic. This practice is a disgrace to your profession.
GP surgery review: denton-medical-practice
Title: Problem solved
Rating: 5 out of 5
Visited: January 2023
I was unhappy around lunch time and by tea time the staff helped me to sort things out by telephoning me and explaining why things are done the way they are.
Sometimes a little patience is needed by us the patients that the doctors staff are very busy and have to deal with lots of different issues. It was so nice today to resolve my problem.
A big thank you to all the staff at Denton medical for all your support. Xxx Harriet Nowak.
GP surgery review: denton-medical-practice
Title: poor practice
Rating: 1 out of 5
Visited: January 2023
i filled an online form out on the 10/01/23 on tuesday it is now friday and i have heard nothing!! i have a heart rate of 99 and high bp and have just been left!! as i work at apractice myself i think this is disgusting, if we left our pts 3 days after they filled the form out they would go mad! this is not good practice as i also have a heart murmer and have just be left!! no phone call no f2f nothing!!
GP surgery review: denton-medical-practice
Title: Poor service
Rating: 1 out of 5
Visited: January 2023
This GP practice has really gone downhill since Covid. I don’t know why they have receptionists answering the phone because everything has to be done online via forms and then they are supposed to get back to you within 2 days but in reality this doesn’t happen. Staff have no concept of urgency and use the broken record technique “computer says no”. I’ve just been told by a member of the admin team to move practice if I don’t like it. No concept of equality duty act. No concept of caring for patients.
GP surgery review: denton-medical-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: March 2022
The receptionist are always unnecessarily rude. You have to wait weeks, sometimes months, for an appointment and when you finally get there the doctors never listen to you. I’ve seen multiple doctors for the same thing and every single time I leave feeling stupid and frustrated. I truly can’t understand how a practice This Bad is allowed to operate. 

I’ve had countless appointments regarding eczema. It’s extremely bad, gets infected and is effecting my mental health and getting worse every week, they basically refuse to test me for allergies or refer me to a dermatologist (they never really explain why) They make me feel like I’m wasting their time and like they don’t care to even listen.
GP surgery review: droylsden-medical-practice
Title: Fantastic  practice  staff  are wonderful 😀
Rating: 5 out of 5
Visited: August 2023
I seen a doctor  today she  let me say what was wrong  then examined the leg and then said I think it's best if the hospital  had  look at x-ray  it  
Really  fantastic  doctor
GP surgery review: droylsden-medical-practice
Title: Getting nowhere with appointments
Rating: 2 out of 5
Visited: August 2022
Called on Wednesday, despite ringing at 8am no appointments after being on hold for 40 minutes, Thursday I couldn't get through and Friday, assured that I would receive a triage appointment - I waited all day and was informed that I would be called at 16:40, I received a call from the doctor at 17:00 only for her to put the telephone down because of a poor line. I called back and was assured that I would be contacted however nothing. Absolutely frustrated - what happened to face to face contact rather than relying on antiquated telephone diagnosis. For what it's worth I live around the corner so don't understand this approach?
GP surgery review: droylsden-medical-practice
Title: Poor
Rating: 1 out of 5
Visited: August 2022
Absolutely poor practice. I have been trying to get an appointment for my daughter for several months now and her situation isn’t getting any better. I contacted today and listened to the message 21 times and kept getting cut off. I then checked the reviews and found another number but by that point no appointments left. I can’t even book her a routine appointment. Disgusting
GP surgery review: droylsden-medical-practice
Title: Friendly helpful Practice
Rating: 5 out of 5
Visited: August 2022
The staff are always friendly and I find them really helpful.  They always try their best to sort out and meet your needs.  It is a small practice and I think sometimes patients forget this.  But I rather like the small and friendly team.  They do a very good job.
GP surgery review: droylsden-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
All the staff are friendly and welcoming when I come into the practice. They always do their best to help you, cannot fault them at all. Always happy and smiling!
GP surgery review: droylsden-medical-practice
Title: Lovely staff but terrible practice!
Rating: 1 out of 5
Visited: July 2022
The staff as people are lovely, however the practice itself is run very poorly. Today I have been number 1 in the call queue for 37 minutes, and this is a regular occurrence no matter when I call for an appointment. On many occasions I have missed appointments because reminders have not been sent as promised, prescriptions missed because they have been sat at the pharmacy that long because the practice did not tell me they were there! It seems the practice can be very lazy and you can’t afford to be lazy when peoples health literally depends on you! After restrictions were lifted, they still insisted on people being outside the practice even though places opened up. They had a sign on the door saying limited number of people in the waiting room however let nobody in! They left my grandparents stood outside in the cold waiting for 20 minutes, bearing in mind one of them was there with back problems. As I said the staff are lovely and genuine, however the practice itself needs a bit of work.
GP surgery review: droylsden-medical-practice
Title: Appointment
Rating: 1 out of 5
Visited: May 2022
I have tried every minute since 8 am to get through to try and get an appointment for my daughter. I listen to the message each time and then get cut off , how ridiculous that you can’t get through to even talk to someone let alone try and get an appointment !
GP surgery review: droylsden-medical-practice
Title: Great Staff
Rating: 5 out of 5
Visited: May 2022
This surgery has friendly helpful staff.  I want to give a special mention to the Practice Nurse, who is kind, dedicated and very supportive, thanks.
GP surgery review: droylsden-medical-practice
Title: Fantastic nurse
Rating: 5 out of 5
Visited: April 2022
I am just writing to thank her being such an amazing nurse. I honestly think you are one of the most reassuring and kindest nurses, I've spoken to, nothing is ever too much for her.
GP surgery review: droylsden-medical-practice
Title: Practice nurse
Rating: 5 out of 5
Visited: March 2022
Past two years has been so hard for everyone, the staff on the phones have done their best no DR’s on-site over Covid must’ve been hard but I have been twice over Covid period and the nurse there is absolutely brilliant so caring and helpful as was the reception staff Thank you just hope all the Dr’s come back to surgery and we get to see them it’s hard explaining over a telephone call what is wrong with you
GP surgery review: guide-bridge-medical-practice
Title: Incompetent
Rating: 1 out of 5
Visited: November 2023
I booked in for an appointment which i had to wait 4 weeks for, only to get to the practice the nurse call me in and her ask me what bloods i was there for. I requested and was told i was booked in to see the GP then the nurse straight after. They had forgotten to book me in with the GP and therefore the whole thing was a waste of time. Considering they do training every Thursday you would think they would at least be able to book appointments correctly. They have a banner outside saying they are accepting new patients, i would avoid this place like the plague the incompetence is beyond belief.