janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: westcourt-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
Their most recent ways of managing patients from econsult to urgent treatment lists works brilliantly. I've used all different types of services with this GP surgery from phone comsults, on the day appointments and econsult and every time I've been sorted within hours. The econsult works especially well, first using it for my child I was able to sort everything out via email and messaging that day and second using it for myself I recieved a phone call and was seen within hours of submitting the form. Everyone is always incredibly friendly and helpful.
GP surgery review: westcourt-medical-centre
Title: Excellence from all at the surgery
Rating: 5 out of 5
Visited: December 2022
You do have to wait for an appointment.  But that is the current situation. 
I do think that the provision could be extended to late nights and weekends, just as all other provisions. 
When you arrive at the surgery, you receive nothing but exceptional service
GP surgery review: westcourt-medical-centre
Title: Listening and swift response
Rating: 5 out of 5
Visited: September 2022
I do contact you mainly by messaging. I am so pleased always with the quick reply. By text which is so efficient. or a call back. Thank you to everyone who works behind the scenes. and of course Doctors , Nurses and Paramedics. a great Surgery
GP surgery review: westcourt-medical-centre
Title: Wonderful Staff
Rating: 5 out of 5
Visited: September 2022
I have visited the practice three or four times over the past month and each time have found the staff a joy to interact with. They are friendly, helpful and efficient.
Thank you!
GP surgery review: westcourt-medical-centre
Title: Brilliant Practice
Rating: 5 out of 5
Visited: August 2022
Always had good experiences, from doctors and nurses through to reception. 
They have always gone above and beyond to help, I have always got an appointment albeit over the phone or in person. 
Communication has always been excellent and I feel fortunate to be a patient at this practice
GP surgery review: westcourt-medical-centre
Title: A very supportive team
Rating: 5 out of 5
Visited: June 2022
Obviously we only contact a medical centre when we have a problem, so to feel that I am being listened to, that someone is doing their best to understand and help is very reassuring. This has been my experience every time, whatever my reason for contacting Westcourt, and I would like to express my gratitude.
GP surgery review: westcourt-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: May 2022
Myself and my son have been there and the staff have always been so polite, helpful and every time contacting the Surgery they have always got in contact quickly and the Matter has been dealt with. No time waiting or any problems dealing with my requests. Can’t praise this surgery enough & being under pressure with a these uncertain times as well. 
People are always quick enough to moan and not give praise where is deserved.
Thank you all the staff & Drs at the surgery.
GP surgery review: brighton-station-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
I felt really unwell with a suspected UTI and after a short registration process and a urine test I was seen really quickly (about 20 minutes) . The staff were friendly and the doctor was really attentive and I felt really well cared for.
GP surgery review: brighton-station-health-centre
Title: Attentive doctor
Rating: 4 out of 5
Visited: December 2023
My gp recommended me to visit this practice as I needed another prescription - which was originally given to me at a&e I found the doctor very attentive and understanding.
GP surgery review: brighton-station-health-centre
Title: Great practise
Rating: 5 out of 5
Visited: December 2023
The Receptionist was very helpful and gave me a form which I completed and returned to her, she booked me in and I waited about an hour before I was seen by a Doctor. The Doctor was very thorough, asked questions,examined me, tested my sample and prescribed Antibiotics for a UTI . Many thanks to her for her kindness
GP surgery review: brighton-station-health-centre
Title: Very efficient
Rating: 5 out of 5
Visited: December 2023
Very efficient service as a walk in patient. Can not get an appointment at my own GP surgery ever. I walked in here and completed a form and was seen in about two hours. That’s not too bad without an appointment. GP was very nice friendly and helpful. Appreciate these people
GP surgery review: brighton-station-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: December 2023
It was my first time at the walking clinic. It was very useful. Waiting time was 45mins nit bad. The receptionist 
was helpful.  Doctor was very good.
GP surgery review: brighton-station-health-centre
Title: Disappointing
Rating: 2 out of 5
Visited: December 2023
Came as a walk in after not being able to get an appointment with my own GP. The person I saw was rude and dismissive. Hopefully they treat registered patients with a bit more humanity
GP surgery review: brighton-station-health-centre
Title: So warm and helpful!
Rating: 5 out of 5
Visited: December 2023
Came in with a lot of anxiety about my current situation but was treated with such care and empathy. Felt like I was listened to and they took me seriously. A great experience overall!
GP surgery review: brighton-station-health-centre
Title: Out of hours GP
Rating: 4 out of 5
Visited: November 2023
I’ve been a number of times to this out of hours service. The doctor we saw was extremely attentive and thorough. The reception staff were very busy but still polite and friendly.
GP surgery review: brighton-station-health-centre
Title: Great
Rating: 4 out of 5
Visited: November 2023
Long wait but worth it because she was very nice and made me feel safe. I would defo recommend. All the staff were really friendly and I had an overall great experience.
GP surgery review: brighton-station-health-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: November 2023
Went there for a uti infection got seen on time. Very lovely staff there and the doctor was very polite
GP surgery review: the-avenue-surgery
Title: Great practice & service
Rating: 5 out of 5
Visited: June 2022
Called up as a temporary patient after just moving, both receptionists I spoken to were lovely and very friendly & helpful and a doctor called me with an hour and for more out of that appointment for my back than I have for the past 9 months with my previous doctors.
GP surgery review: the-avenue-surgery
Title: Awful service, shocking wait times
Rating: 1 out of 5
Visited: May 2022
Took me over 140+ times to get through, when I did finally manage to, the lady abruptly hung up on me meaning I then had to call another 80 times. This alone is disgraceful service from her as there was no greeting on her end just the noise of the phone slamming.

When we were able to get through, your receptionist was abrupt and blunt, as soon as we mentioned I needed a callback she was again abrupt-sounding like she wanted off the phone ASAP. I then said in the background (which you can hear in the recorded line) that perhaps if I wasn't hung up on, there may have been appointments. To which the lovely receptionist then rudely hung up with no farewell. 

Disgraceful service through and through!
GP surgery review: the-avenue-surgery
Title: Very good doctors
Rating: 5 out of 5
Visited: April 2022
Very good doctors who are willing to listen and investigate. Hard to get through to get an appointment but worth it when you do.
GP surgery review: woodingdean-medical-centre
Title: Kind and caring
Rating: 5 out of 5
Visited: July 2022
Listened to what I needed and supported me with the right treatment.

Very knowledgeable and up to date. Great practice.
GP surgery review: woodingdean-medical-centre
Title: Cheerful and friendly staff
Rating: 5 out of 5
Visited: June 2022
I have needed to see a GP several times this year and whilst getting through on the phone has been initially difficult once I was able to speak to someone the staff have been very helpful and accommodating. The reception staff are friendly and welcoming. The doctors I have seen listened to me and did not rush, made the referrals needed so that my treatment was prompt and appropriate. I have been very pleased with the care and consideration that I have received.
GP surgery review: woodingdean-medical-centre
Title: Marvelously responsive and knowledgeable
Rating: 5 out of 5
Visited: April 2022
Every time I contact the surgery, where my mother is registered, the staff are superbly responsive, helpful in taking messages and really knowledgeable. Today was a quick and perfect response. 
(The surgery I am registered with seems to have a brick wall in comparison!). Wish I lived in Woodingdean.
GP surgery review: woodingdean-medical-centre
Title: Thorough, responsive practice and kind receptionists
Rating: 5 out of 5
Visited: January 2022
I would like to thank a locum GP, my own GP and the kind and friendly reception staff at Woodingdean Medical Centre. I was also impressed at the speed at which I was put through to reception and the actions they took to quickly process my request, and then inform me of the outcome. Thank you.
GP surgery review: silverdale-practice
Title: Sadly do not care
Rating: 1 out of 5
Visited: January 2022
Personally I never had an issue to get an appointment. I had around five face to face appointments and several phone consultations throughout 2021 and my general impression is that the doctors simply do not care about the patients and rush them off the call. Not sure if it is a badly managed culture within the surgery or a deeper issue. In my last call I raised a health issue and the doctor kept talking over me about something else, clearly not have listened to what I asked and then marginalised my concerns. I wish I could say this was a unique experience. More times than not, I’ve hanged up the phone and cried. The nurses have been great and seem  the only ones with some compassion.
GP surgery review: broadwater-medical-centre
Title: Really great practice
Rating: 5 out of 5
Visited: September 2023
Telephone appointments mostly as I have mobility problems and now 81 but I am really impressed that a doctor always phones back the same day, listens carefully and says I can make a face to face appointment if I choose.  Nothing is forgotten by them and I really feel I am being taken care of by the practice.  My last face to face appointment was in September.  The doctor was very thorough and reassured me on everything that was concerning me.  He examined me in the areas presenting problems, made helpful suggestions about cutting down one of my medications which I have carried out.
GP surgery review: broadwater-medical-centre
Title: Very professional
Rating: 5 out of 5
Visited: September 2023
Very pleased, I had severe pain at the top of my leg which turned out to be Sciatica. Had an appointment with a doctor within an hour. The Doctor I saw wa very kind and details about my condition. Extremely satisfied
GP surgery review: broadwater-medical-centre
Title: Best ever practice
Rating: 5 out of 5
Visited: September 2023
100 percent satisfied with all the help I have received from this practice. All the staff are very helpful and kind. The doctors are first class!!
GP surgery review: broadwater-medical-centre
Title: Fast service
Rating: 5 out of 5
Visited: August 2023
I called at half 3 Friday afternoon, I was not expecting to get much by calling that late in the day but I thought it was worth a try as I had a poorly child. The doctor called me back within half an hour and a prescription in the chemist within the hour. Thought it was worth leaving good feedback and to say your quick service was appreciated.
GP surgery review: broadwater-medical-centre
Title: Consistently good service
Rating: 5 out of 5
Visited: June 2023
I have on going unstable health issues. I have always found all staff aim to help me the best way they can. 
Your recent change in telephone answering system has also added to my excellent care.
GP surgery review: broadwater-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: April 2023
Broadwater medical centre staff and Doctors are amazing they are always so kind and caring and the service is great.
GP surgery review: broadwater-medical-centre
Title: Helpful, timely, friendly advice
Rating: 5 out of 5
Visited: December 2022
I filled in an Econsult at 8am on a Monday morning regarding my poorly child.  I was called a few hours later by a practitioner (didn't catch his name).  He  was polite, reassuring and gave some helpful advice.  I felt listed to, my questions were answered, and i was reassured that if i had any more concerns then i could call back and request a face to face visit for my daughter.
GP surgery review: broadwater-medical-centre
Title: triage failure
Rating: 5 out of 5
Visited: October 2022
Following a telephone call for advice on 7th october 2022 I received a text message advising me a referral had been sent to the community pharmacist who would be in touch within 24  hours to discuss my issue. four days later I am still waiting  - in the meantime having been forced to go to accident and emergency department at hospital this pharmacy is incompetent and not fit for purpose and reflects badly on the gp practice.
GP surgery review: broadwater-medical-centre
Title: Rude and abrupt receptionist
Rating: 2 out of 5
Visited: July 2022
Was spoken to like dirt by one of the receptionist was very rude and abrupt and raising her voice at me everytime i tried to speak., lacked all communication skills and customer service simply because I was sent back to the doctors by the pharmacy to ask if the prescription had been sent
GP surgery review: broadwater-medical-centre
Title: Poor service is a health hazard
Rating: 1 out of 5
Visited: June 2022
I work in the laboratory at RSCH, I test blood for GP surgeries in the west sussex and east sussex areas. I do 12.5 hour shifts, I have worked constantly throughout the pandemic. When I need medical attention I spend 30+ mins on the phone just to be hung up on or told they will phone me back but never do. I lost the hearing in my ear, which made phone calls difficult, the receptionist was unsympathetic and annoyed that I didnt want a telephone appointment (I cant hear???). I have not been seen or examined in 3 weeks, i have not heard anything from the surgery. So today I went to A+E because I'm in alot of pain and worried about being deaf at 26. It isn't an emergency, it doesn't require A+E, however unattended medical issues lead to emergencies. When will services improve? There is a clear issue in patient care that needs to be addressed, or are we going to wait somebody gets sued for medical negligence or somebody dies?
GP surgery review: billingshurst-surgery
Title: Poor management and woeful booking system
Rating: 1 out of 5
Visited: March 2022
I phoned for an appointment to speak to a GP on the phone at some point in the next few weeks, and told to call back at 8am and wait in a queue to book.  I explained I don't need to see a GP, just transfer an existing referral to a new health provider, and I don't mind waiting a while, but no, I have to wait phone the phone at 8am in a queue of people who do actually need a face-to-face appointment because there is no way for the staff to pass on a message to a GP.  What a ridiculous and illogical way of working.
GP surgery review: billingshurst-surgery
Title: Professional and kind
Rating: 5 out of 5
Visited: February 2022
I attended for that screening appointment all us ladies dread (as do I  even as a fellow Heath professional).
The nurse this morning was so kind, super competent and professional she swiftly put me at ease. Thank you for being wonderful!!
GP surgery review: billingshurst-surgery
Title: Brilliant service
Rating: 5 out of 5
Visited: January 2022
The nurse I saw was very thorough, informative and understanding. I felt completely at ease and was very pleased with the service I received.
GP surgery review: langley-house-surgery
Title: Rude receptionists
Rating: 2 out of 5
Visited: March 2023
My mother has been registered in this Pangley house surgery for last 10 years. She was away fur a while and is extremely vulnerable. Every time I want to make an appointment for my mother the receptionists have been extremely rude to my mother without any valid reason and refused to book fir a face to face appointment. Few times I thought of changing the surgery but because of the persistent care from all the GPs I haven’t. I’m occasion the receptionists discriminated my mother and said she can’t be seen as she can’t rode stairs and there is no doctors available downstairs fir her. I look forward to hear back from the surgery.
GP surgery review: langley-house-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: March 2023
My son had excellent care today from Langley House Surgery.
I was expecting to be held in a long queue when I called first thing but the voice recording explained my number had been logged and I would receive a call back. This happened around 20 mins later, when I was called by a very police and efficient receptionist who listened well and booked a timely, in-person appointment with the emergency doctor, which was what my son needed.
The Gp was superb- he listened well, put my son at ease and dealt with his problem with skill and kindness, which is everything you would want from a doctor. The pharmacy staff were also helpful and explained the prescription clearly.
I was extremely impressed and reassured by the high level of care of my son at Langley House today and want to thank them for continuing to offer an excellent service despite all the challenges they face.
GP surgery review: langley-house-surgery
Title: Great drs, shame about the receptionists
Rating: 3 out of 5
Visited: February 2023
Phoned this morning to explain my medical problem….was told that my cough must be viral…explained I’ve been coughing for nearly four months, to witch receptionist replied that her grand daughter has had a cough for months also! And that it’s viral. Are the receptionists now medically trained? Also had another medical problem as well. However a lovely paramedic called me this afternoon am now on antibiotics and have been referred for a chest X-ray. A little more politeness from the receptionists wouldn’t go a miss… it’s a shame as apart from receptions making you feel like a big inconvenience, the drs, nurses, dispensaries and the rest of the team are amazing.
GP surgery review: langley-house-surgery
Title: Still an Incredibly Brilliant Practice
Rating: 5 out of 5
Visited: October 2022
I have previously left a review, however, I wanted to leave a further review to reiterate how fantastic this surgery truly is. I've needed a lot of support over the last few years and needed the surgery a huge amount. However, they have always been there for me, never made me feel I was a pest (even if they may think it!) & have always given me the time needed without rushing. I have always felt listened to & felt my GP has always included me in my care plans & next steps. My GP has diagnosed a few conditions for which I've suffered with symptoms for years, one particularly that I've had issues with for decades (breathing problems) & gone back to many GPs at other surgeries & they've not bothered to take the time as I do not have "typical" asthma symptoms & just dismissed me. This GP has listened and taken the time to diagnose . I feel incredibly relieved to have finally got the diagnosis of asthma & have now started on a process of finding the best inhaler for me. The surgery is so well led & that is reflected in the attitudes of members of staff and the way they do their jobs and try their very best for all patients. In this climate it is particularly important to speak up when things are done well as the press are intent on bringing GP surgeries down. I have had no problem getting appointments and always with my preferred GP (unless they are on holiday). These appointments range from emergency (same day), semi-urgent (2-3 days) and routine (approximately 4 weeks) - the admin team triage the requests perfectly as to whether it is an urgent appointment or routine. One example is this week I hurt my back, I didn't want to call the surgery (having already been seen once this week) and so I did an econsult in the morning and said it was urgent because of the intense pain I was in, early afternoon I got a text to say that a doctor (it was my preferred GP) would call me that afternoon. The GP called me at 6.45pm (so anyone that suggests GPs don't work hard needs to rethink that because how many other people are still working hard at 6.45 in the evening (to get through their list) having probably been at work since 8.00am!). I got the advice I needed and my back is much better now. Usually I have face to face appointments at my request (yes, this surgery will accommodate a face to face every time if that is what a patient wants), but due to being less mobile with the back pain & the short notice request for advice, I requested a phone call on this occasion as I knew a face to face was not practical for the surgery or myself. So, although it means that my health has not been the best and that is why I have needed dozens of appointments, it has actually been a pleasure (amid difficult personal circumstances) being a patient at Langley House & I would recommend it 100%. Thank you to everyone at Langley House for making it easy to see my GP & request the help I need, while I've been going through an exceptionally difficult time. I really do appreciate it.
GP surgery review: langley-house-surgery
Title: Truly great practice
Rating: 5 out of 5
Visited: July 2022
Since registering with this practice I have experienced only friendly , experienced medical staff - the doctors have been thorough, helpful, professional and ready to refer when needed. The nurses have also been professional and friendly - the admin staff from the prescription area to front reception have been patient and understanding.
GP surgery review: langley-house-surgery
Title: All Staff Show Great Attention
Rating: 5 out of 5
Visited: July 2022
Langley House has been exceptional on every appointment I have had.

I have serious problems with my health; and not one illness but two
Not once have I felt left, ignored or pushed to one side....
Instead this surgery pays full attention to every word one speaks; and that is all staff there.

My GP changed, and my new GP was thoroughly up to date with both of my illnesses for my first appointment. I have never experienced this since I was 13.

Reception are warm and also very effecient - I have just been assisted

The Practise Manager has been (and remains)  a guide and a true support. 
This person never negates the patient's views and has always helped. 
They have 100% appreciation 

The pharmacy is wonderful - and one can communicate with them fully
The pharmacy has calmed me - especially during these times of Covid when medication has been slower.... Pharmacy really do need the recognition

I have recommended this surgery - and the person (and also their spouse) are equally impressed; and we are also each very greatful
Thank You Langley House