janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: bincote-surgery
Title: Great service and very thorough
Rating: 5 out of 5
Visited: August 2022
All options duscussed and quick referral. Good all round surgery. Small practice means that doctors are personable and know your issues well. Makes a huge difference!
GP surgery review: bincote-surgery
Title: Amazing Practice
Rating: 5 out of 5
Visited: February 2022
This practice is always willing to listen and help. As a mother of young children they always have appointments. The standards of all the lead doctors are so high. They are polite, caring and professional. I am so so pleased with them at all times
GP surgery review: bincote-surgery
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
I’ve been with bincote road surgery for over 9 years and have had good relationships with the doctors there. My doctor has a very emphatic outlook and takes the time to get to know his patients. I have managed to get treatment for important issues such as mental health and have My Dr check in from time to time just to see how I am doing and to give words of encouragement. I have moved address and so reluctant to change my practise because of the honest relationship I have builded with the practise but I have to move on. Wishing my next practise is something similar to Bincote Road surgery
GP surgery review: gillan-house-surgery
Title: Amazing
Rating: 5 out of 5
Visited: August 2022
To the most amazing gp.  Once I am writing to say thank you for all the help and support you have given me. I have been diagnosed with yet another condition and once again you have been fantastic.  I saw you and you took the time to send me information by text. I really appreciate this. You always go that extra mile for your patients. Without your kindness and reassurance I don't think I would be able to cope. Thank you for being there.
GP surgery review: gillan-house-surgery
Title: Does not prioritise young children
Rating: 1 out of 5
Visited: July 2022
I needed an urgent appointment for my 3-year old daughter, called first thing at 8am, and after being on hold for 40 mins, I was told that all urgent appointments were given away for the day and that my only options were to take my daughter to urgent care or wait two weeks for the next available appointment. I’ve never heard of a GP that refuses to see young children! Absolutely appalling. Do not register at this GP!
GP surgery review: gillan-house-surgery
Title: Amazing
Rating: 5 out of 5
Visited: May 2022
My gp is the most amazing person. I had a problem you rang me and then asked me to come in. You also did a post op check and reviewed my medication. You always go that extra mile. Thank you so much for everything you do for me. It is really appreciated.
GP surgery review: gillan-house-surgery
Title: Fantastic gp
Rating: 5 out of 5
Visited: April 2022
Amazing gp. Had a new problem.  You rang me and discussed this and then asked me to come and see you the same day. You then dealt with the problem and prescribed treatment.  You also did a post op check which was very good of you. As always you went that extra mile for me. Thank you.
You know who you are and you deserve all the praise that there is. You are amazing. Thank you for everything
GP surgery review: gillan-house-surgery
Title: Very helpful and compassionate doctor
Rating: 5 out of 5
Visited: April 2022
My regular doctor is the kindest, most compassionate and extremely thorough doctor I have ever had. He listens to all my concerns and follows through on everything he says. He has gone the extra mile for me several times to make sure I receive the best care for a range of my health issues. I am so grateful and hope he gets the recognition he deserves for being a great doctor.
GP surgery review: gillan-house-surgery
Title: Still great GPs, but now impossible to get appointments
Rating: 1 out of 5
Visited: March 2022
This is now a terrible practice to be with. It used to be great, and the Doctors in the practice are very good, but it is now impossible to get an “urgent matter” appointment and a non-urgent appointment is only available after waiting at least 2weeks. If you need treatment however urgent or critical the matter is, it’s no longer available at the surgery. The receptionists, like many GPS receptionists, appear to be there solely to frustrate patients and are extremely rude and totally unhelpful, they are also poorly trained, having a stock answer og “Go to A&E” if it is urgent. (No advice about even Chase Farms urgent care centre)… Like many surgeries these days they have forgotten the purpose of urgent appointments, which is for urgent cases, ……for example, having sat in reception and listened to the receptionists, there is no triage or assessment of urgent appointments, just first come first served, and the typical holding time for urgent appointments is 45 minutes, so that the urgent appointment slots are filled by what is clearly non-urgent cases. Very disappointing to see such a good surgery with outstanding GPs let down by such a poor administrator of front office. (I lose count of the number of times I’ve been standing at reception recently watching one administrator ask another how to do something, sadly another sign of lack of training for the front office
GP surgery review: gillan-house-surgery
Title: Amazing
Rating: 5 out of 5
Visited: February 2022
To the most amazing gp. Once again I have had a scary diagnosis and as usual you have been on hand to help me in an emergency. You gave me prompt treatment and expert help. Your knowledge and kind words where what got me through. You even arranged a follow up phone call a couple of days later and then discussed another sensitive matter with me. Thank you for everything. 
You are amazing
GP surgery review: gillan-house-surgery
Title: Amazing
Rating: 5 out of 5
Visited: January 2022
To the most amazing GP. When I suddenly become unwell with worrying symptoms you were amazing. You treated me with prompt care. I received the medication and treatment that I needed immediately.   You arranged a follow-up phone call a couple of days later to see how I was doing. And then discussed a another sensitive issue for which I am grateful. You so amazing. Your kind words are enough to to help anyone. Your knowledge and prompt treatment is outstanding. I am so glad that you are my gp
GP surgery review: cockfosters-medical-ctre
Title: Receptionists talk over patients
Rating: 1 out of 5
Visited: January 2022
Gp's are good but two receptionists talk over patients on phone with authoritarian manner. Rude and no common sense applied to organising simple tasks. Their matter of fact approach is a terrible way to approach vulnerable patients. One receptionist speaks  monotone without allowing you a word. So RUDE.
GP surgery review: eagle-house-surgery
Title: Awful, would not recommend.
Rating: 1 out of 5
Visited: December 2022
Had a fertility analysis done nearly 5 weeks ago, was told I’d have my results back between 7 and 14 days. It’s now been nearly 5 weeks and I’ve called so many times to be told the dr will call you with results. I ended up booking an appointment for 6:45pm on the 16th December for them to not bother calling me and so now have to go another week without my results. What is the point in booking an appointment if they can’t even be bothered to call you for that appointment. My girlfriend had her appointment at a different surgery and had her results back weeks ago I am so disappointed with this and we really don’t need the added stress of not having my results.
GP surgery review: eagle-house-surgery
Title: Caring practice
Rating: 5 out of 5
Visited: November 2022
My family is registered here and my son recently had an operation and he needed dressings done every day. I spoke to the receptionist who was very understanding and she booked my son appointments.  I think there was only a couple of days were he had to wait to the next day. My sons wound has healed now and I was glad I spoke and explained to the receptionist what my son needed. Thank you Eagle House reception.
GP surgery review: eagle-house-surgery
Title: very poor access
Rating: 2 out of 5
Visited: October 2022
Rang at 8.01 am for emergency appointment- 42nd in the queue!!! absolutely unacceptable! waited nearly 45 minutes then spoke to receptionist. No GPs for the whole day, no call backs, no appointments, have to try next day or call NHS111 to state my issue and then they would advise me on what to do... perhaps they can arrange an appointment with another GP somewhere else... why am I registered here??? can someone please comment?
GP surgery review: eagle-house-surgery
Title: Disappointed and will consider to mover to a better GP!
Rating: 3 out of 5
Visited: July 2022
I feel very let down and disappointed with this GP surgery.

The clinician or the Secretary staff rang me on Monday 4th July  and advised that referral was sent on 27th May 2022 and marked it as urgent.

I have told her I done the referral myself last week because North Middlesex staff advised they did not see the referral done on the system on 27.05.22.

I had recurrent miscarriages in the past and now I am 11 weeks pregnant.

The staff I spoke to was not systematic and unprofessional and advised she was not involved in this and cannot comment any further but to speak to her colleagues and find out what is going on.

If I did not done the referral by myself I would not get the appointment booked with the North Middlesex Hospital for my pregnancy scan.

Also this is not only happening the first time but happens second times now.

Re-current miscarriage referral was not done as well when it meant to be done at the beginning of January 22 and only done on 23rd May 2022. Please check the PATCHES messages.

I rang the Royal Free London Hospital myself, explained my situation and now I got a telephone appointment with them this month and on the month of September 2022 with Gynaecology Service Team.

I Just feel that I done this all by myself and feel not being supported by the GP,

I will consider to move to another GP surgery due to this experience because no pregnant women should have to be made to feel this kind of poor service!
GP surgery review: eagle-house-surgery
Title: Great nurse
Rating: 4 out of 5
Visited: July 2022
I booked an appointment for a routine check up and specifically booked it at a time so I would have a particular nurse (it's a shame we can't enter names) as she has been great with me at every appointment. She is honestly a testament to the team and I will continue booking all future appointments required from her department - with her. Thank you to this Nurse, you are amazing.
GP surgery review: eagle-house-surgery
Title: Terrible practice
Rating: 5 out of 5
Visited: April 2022
I have been registered at the surgery for 20years 
The last 3 years has been an awful service.
Very rude and unhelpful receptionist’s and patches is not fit for purpose.
Never able to get onto patches and when I ring it can take up to 45mins to get through to the surgery only to told to use patches by very rude unhelpful staff.
My daughter rang today to get results of her blood test after receiving a text from the surgery to make an appointment to discuss results and was given an appointment on 22nd June nearly a month away.
What a terrible service
GP surgery review: eagle-house-surgery
Title: Outstanding Service
Rating: 5 out of 5
Visited: April 2022
Staff were very attentive, polite, Doctor was friendly and happy to help, home visit nurse was extremely polite, huge amounts of empathy. Couldn’t fault any of the service provided by Eagle House Team. 10 out of 10.
GP surgery review: eagle-house-surgery
Title: Doctors are good but very busy
Rating: 3 out of 5
Visited: March 2022
I've been with this surgery for few years the only way to get an appointment is to get thru to the surgery at 8am if you havents spoken to anyone by 8:10am you need to wait for the next day appointments. Patches have appointments available also every morning but all appointments are gone in the 1st 5mins so if you log into patches after 8:05 you won't be getting any appointments. This is difficult only beacuse I'm rushing to get my kids ready for school and trying to book an appointment at the same time and I know I only have a 5min frame to get an appointment. I'm not complaining it is what it is they are very busy. I like this surgery because they have alot of doctors including a a dermatologist and a gynecologist and other doctors. Doctors are brilliant! Sometimes I've  even been able to get my blood test done by the nurse at the surgery saving me going to chase farm. There's also a car park which is is great and always has available parking space. Everything is great about the surgery except like most surgery they are extremely busy and appointments go fast on the day.
GP surgery review: eagle-house-surgery
Title: Unproffesional
Rating: 4 out of 5
Visited: March 2022
I have called the surgery to get some tests done however due to the fact that i'm working Monday to Friday i could not visit the surgery to take my blood test paperwork.I decided to pop in the weekend after calling on a Friday and given the go ahead to pick them up however the lady who was at the surgery during the weekend who i approached said bluntly  that she has no idea where my blood tests are kept as she is the weekend staff so i shoild come during the week.It was just a matter of printing them but she could not be bothered so i had to leave.Later on during the week i called the surgery and asked if my husband could pick up the tests for me as i'm working which he did.My tests results came and an appointment was made for me 1 week and a half ago for today 01/04/2022 when  a doctor will call me late morning with a confirmation as a text message.There were no earlier slots.However it was already 12:15 and nobody had contacted me.I decided to call the surgery to find out what was going on,after talking to one of the receptionists and explaining my situation she said that i will have to wait as the doctor is working through the call lists.So i waited it was already 17:30 when i called the surgery second time as i realized they will close at 18:00  where again i had to explain everything so they have put me on hold to find out who was supposed to call me.After waiting on the line for like 5 min they told me that a gp is still in the surgery and will try to get him to call me if not today Monday morning.I find it quite unethical as i'm not feeling well at all and i have been wating for so long to find out just a simple result.
GP surgery review: eagle-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
I have been with Eaglehouse surgery over 30 years. From the receptionists to doctors are very caring and wonderful. The doctors do take the trouble to find out what's wrong and do the needful like referring to hospitals/ consultants. It is a great privilege and honour to belong to Eaglehouse surgery.
GP surgery review: highlands-practice
Title: Very good Practise
Rating: 5 out of 5
Visited: September 2022
I would like to congratulate the doctor that treated me,
which was very attentive to to hear my case,
provide thorough exams and further treatment.
A exemplary doctor and above all with warm personal qualities.
The Surgery deserve our support and gratitude
GP surgery review: highlands-practice
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
Been with this practice years Very understanding receptionist .& Drs 
& when in need seem to pull out all the stops . Thank you
GP surgery review: highlands-practice
Title: Why is it acceptable to keep patients waiting
Rating: 1 out of 5
Visited: April 2022
I turned up to my appointment on time. The waiting room was empty except for me. I was kept waiting for 40 minutes and was only seen when I complained to the receptionist who texted through to the GP.

The GP admitted that they had forgotten about my appointment and was making phone calls.
GP surgery review: highlands-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2022
I have been a patient here for a very long time and have always been happy with the practice. All are very helpful and attentive.
GP surgery review: highlands-practice
Title: Impossible to get advice
Rating: 1 out of 5
Visited: March 2022
I need advice on my HRT medication.  I was told to call after 6 months to see if the problems with the medication had settled down , if not to call back and discuss a way forward.  
I cannot log my query online,  discuss with a pharmacist or book an appointment for the next few weeks.  Its not an urgent matter so the receptionist won't even talk to you. I have been told to ring back in a couple of months!
GP surgery review: highlands-practice
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
My family has been with this practice for almost 30 years and we’ve always had very good service from the GPs and supporting staff. I have several long term medical conditions and all are monitored and managed by the nursing staff each year. The GPs show an interest the whole family and often ask how our grown up children are if they haven’t seen them for a while. Obviously things have been different during the pandemic but the surgery has done its best to maintain good service despite the challenging circumstances. Would highly recommend.
GP surgery review: highlands-practice
Title: Referral for operation
Rating: 3 out of 5
Visited: February 2022
Visited the surgery on 24-02-22 was diagnosed with severe hernia and recommended to have surgery- had no response from QA thus went to surgery to obtain copy of referral and was advised that due to back log in triaged referral was not yet done- 3 weeks after diagnosed- 😱
GP surgery review: southgate
Title: This doctors is so so bad
Rating: 1 out of 5
Visited: October 2022
Don't even bother trying to get in this so called doctors they are really really bad. You never will see a doctor then when you do your find out for your self how bad they are.
GP surgery review: southgate
Title: Worst practice
Rating: 1 out of 5
Visited: September 2022
We came with stomach pain with my kids .and been told that we have to make appointment for the next day because all the appointment was taken ,and it was 5:30pm ,at the moment surgery was empty,it was us and the reception team.there was no patience or doctors.
GP surgery review: southgate
Title: Fantastic GP practice
Rating: 5 out of 5
Visited: July 2022
All the staff at the practice are polite and helpful and go above and beyond to help. Even though the last couple of years when most people are complaining about their doctors this practice has been great for advice and appointments.
GP surgery review: queenswood-medical-practice
Title: Failure to rectify a mistake
Rating: 2 out of 5
Visited: May 2022
I had contacted the practice by phone (impossible) and e-consult (time-consuming and convoluted) about a medical condition that potentially needed a referral to a specialist. 
A locum doctor had then contacted me on a Saturday and filled in some forms to request that a referral to a specialist would be funded.
Some weeks later I received 2 text messages from the practice saying that funding had been refused, & that this may have been due to incomplete forms & info.
I was asked to ring the practice so that they could take the correct information. 
Why could the doctor not have rung me?
I rang the practice and as usual, had to wait an extraordinarily long time on the telephone. 
The admin staff who answered then told me I needed to complete an e-consult if I wanted a GP to ring me back within 2 days.
Or I would have to wait for 2-3 weeks for a GP appointment.
I pointed out that the practice had made a mistake/failed to supervise their locum properly - surely they could have saved me the extra time in contacting the practice ?  At the very least they could get a doctor to ring me back now? But no.
So I filled in an e-consult (again) and tried to point out that patients have busy lives, too. It's not reasonable to ask patients to phone AND fill in e-consults even when the practice has sent incomplete forms and thus jeopardised my specialist appointment. 

But even the e-consult did not result in a phone call from the practice doctor dealing with this mistake.
Instead, I received another text message (to which I can't respond!) saying that a telephone appointment has been made in another 10 day's time!
This is farcical. Nobody at the practice is even interested in seeing me personally to investigate this medical condition. 
But in addition, they are now jeopardizing my appointment with a specialist due to delays and incompetence. 
I had also asked them to let me see a copy of their faulty referral and the procedure for asking for funding for a specialist referral (is there an appeal?), but these queries were simply ignored.
GP surgery review: queenswood-medical-practice
Title: Impossible to contact & obtain treatment
Rating: 1 out of 5
Visited: May 2022
I had tried to ring the practice about blocked ears & tinnitus. 
The automated phone message said waiting time was 'more than 30'.
Pressing option 1 for ringback produced just 1 ring - impossible to get to the phone in time.
Therefore had to complete convoluted e-consult (which does not allow to deal with 2 separate problems.)
GP made wrong referral to a Community ENT service that does not deal with blocked ears (???)
Queenswood practice nurses no longer deal with clearing blocked ears - why?
Due to the wrong referral I had to ring the practice again. 
I started phoning at 3:45pm. The phone was answered at 5pm - a wait of 75 minutes.
This is not a reasonable or accessible phone service. The practice refuses to put sufficient staff on the phone so that it gets answered within a reasonable time.
I was referred to another Community ENT service. The earliest appointment was available on 11 July.
I cannot wait until 11 July with severely reduced hearing and tinnitus.
As a result of this unavailable GP service I have been forced to go private.
GP surgery review: queenswood-medical-practice
Title: Good service
Rating: 5 out of 5
Visited: April 2022
Feel compelled to leave a review as have witnessed negative feedback via social media about the practice as well receptionists being given a hard time by difficult customers. I have had reason to complete e consults on a few occasions recently. Each time I have received a phone call the next day, same day appointment or appointment within a short timescale with appropriate referrals to specialist services. I cannot fault the service received. Yes it’s difficult to get through on the phone & not everyone will be able to access the e consult provision but for those who can the response is excellent & cannot be faulted. I also wish people would treat the receptionists with respect & appreciate that they are doing their best to help in difficult circumstances.
GP surgery review: queenswood-medical-practice
Title: Very poor practice
Rating: 2 out of 5
Visited: April 2022
It has been made almost impossible to contact or speak to anyone to set up an appointment. I went into the practice yesterday. After 20 minutes, only one person had been seen at the desk and I was 6the in the queue so I left to contact by phone or email. I have now been waiting 25 minutes and I have moved from 30 to 23 in the queue. 
I find this worrying and upsetting. Surely it is possible to achieve something better than this. Yesterday I watched many employees walking by or talking to each other but only one admin was at front of house. It gives the impression of being something incredibly incompetent. 
Experience tells me that there will be quite a lot of good work going on behind the scenes; the impression currently given at first point of contact is very far from that. It is quite scary. 
Don't ignore this and other comments like it. Behind the frustration I value NHS. We have to do better.
Robert Newell
GP surgery review: queenswood-medical-practice
Title: Excellent service despite staff shortages and extreme demand
Rating: 5 out of 5
Visited: March 2022
Excellent telephone service from staff at Queenswood. Finally resolved a missing prescription (pharmacist at fault not GP) after explaining the scenario very efficient and resolved it immoderately, even called back to ensure I had it. Keep up the good work.