janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-cedar-practice
Title: GP staff behavior
Rating: 0 out of 5
Visited: October 2022
After answering questions by 111 online related to my symptoms, I was advised to contact my GP. My GP's website instructs to call before 11 am to make an appointment. I called within that time window. Individual answering the call reprimanded me, ignoring my words, told me I was wrong for filling in the form on 111 website, and I was wrong for calling for an appointment, impatiently expressing frustration at me that I could've booked my online consultation without calling them by using the website.  
As far as I am aware - and as indicated on clinic website - appointments can be made by telephone and online, so repeatedly admonishing me, the patient, is unacceptable, and only added further emotional stress to an already painful situation. After all, I had started by disclosing the physical pain and concern I was feeling about symptoms.  
Today's telephone experience is in line with the in-person experience. I would like to see training in professional manner/ "patient service" so that patients aren't made to feel they have sinned by seeking medical assistance.
GP surgery review: the-cedar-practice
Title: Good practice
Rating: 5 out of 5
Visited: August 2022
Overall a good and helpful practice. You can usually get through to a receptionist without a huge long wait on hold, and they are generally helpful. It is usually possible to get an appointment if you have an emergency. The premises are not too busy. I would recommend.
GP surgery review: the-cedar-practice
Title: What a great team !!!!!
Rating: 5 out of 5
Visited: June 2022
My Son registered with the practice recently.
He has his first appointment on 14.06.22.
He has ongoing mental health issue.
The receptionist was amazing - very supportive and understanding.
The Nurse - was again amazing - very kind & sensitive to his needs.
The Doctor - truly amazing - clear, firm, understanding & supportive.
what an amazing team !!!
Thank you
GP surgery review: the-cedar-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2022
I have been with Cedar Practice for over 30 years and the quality of professional heath care from the GPs and nurses has been absolutely fantastic. Despite being extremely busy and working with the Covid 19 virus outbreak over the last 2 years, the medical staff have always been friendly, caring and courteous, taking time to listen and address medical issues that have arisen thoroughly and supportively. This GP practice has been consistently outstanding in the care and medical expertise I have received over the last 30 years.
GP surgery review: the-heron-practice
Title: What an amazing GP practice we have
Rating: 0 out of 5
Visited: November 2022
I just want to say what an amazing GP practice we have. It is the Heron practice in North Hackney  
We are a family of three and have all used our GP practice quite a bit in the last couple of years  
My daughter had some issues re her menstrual cycle and this was then investigated due to referrals and then has been followed up at the GP practice by kind, considered consultations.  
I have had some heart issues and a horrible bout of covid recently. Again referrals were made for my heart which has led to excellent care. This involved brilliant follow up at Homerton and Barts, as well as kind thoughtful discussion with my GP practice  
The two doctors we have both seen have been so thorough, thoughtful and kind.  
I cannot thank them enough.  
I've also had a phone call with a kind member of the reception staff, who helped me sort out some asthma concerns for my daughter too, when she was going away.  
Well done Heron practice, you are fantastic
GP surgery review: the-heron-practice
Title: The administrator was very kind and helpful
Rating: 0 out of 5
Visited: July 2022
I had gross hematuria (full bloody urine for the first time) at home on Thurday, but I had to go on a 1-day business trip. So, on Friday, on my way to London, I called the Heron Practice.  
The administrator (don't know her name) was so helpful and fast-acting that she immediately booked a slot for me. But since my flight would arrive home by evening, I wouldn't be able to come to the slot she booked. So, since my symptoms were urgent, she arranged for the GP from extended branch to call and check on me on Saturday morning (the administrator made sure that I should not miss that call in the morning). Thanks to her, I was able to discuss my problem with the GP.  
Although I eventually needed to visit A&E due to new abdominal and back pain at noon, I could be assured on Friday night and could avoid going to A&E on Friday. Thank you so much once again!!
GP surgery review: the-heron-practice
Title: THE WORSE TELEPHONE ACCESS SYSTEM
Rating: 2 out of 5
Visited: April 2022
I've attempted to ring this practice for access multiple times.  And the call queue time is appalling. I've waited over 50mins to be connected. And still no answer.  I'm aware of the Econsult, but sometimes I don't want an electronic action plan. Sometimes I will call for an emergency appt and cannot get access.   I prefer to go A&E as this practice telephone access is absurd.  You cannot get through at all, even though prompts will tell you you're #1 in queue I've waited over an hour and at times even been disconnected. Such a poor services.    Patients should be able to get through after 3 rings not 60mins plus?  If someone was terribly unwell, and need community access to be asssessed this shouldn't be ones experience.  Patient's health needs to be managed better if registered here. Not neglected by phone line system. I truly feel like it's set up to defer patients as there is no chance to actually get through to anyone. And this has happened to me multiple times. This is not a one off experience. I've even considered registering elsewhere or go A&E when I need medical input.  As my local GP has no accesss for patients via telephone triage.
GP surgery review: the-statham-grove-surgery
Title: Kind, thorough doctor
Rating: 5 out of 5
Visited: November 2023
My GP at Statham Grove is the best GP I have ever had (and I’ve only had 2 appointments). I sadly experienced the worst of a very stretched and under resourced NHS earlier this year and seeing this doctor has completely restored my faith. She was so kind, and thorough whilst familiarising herself with my very complicated recent medical history. A true asset to the practice.
GP surgery review: the-statham-grove-surgery
Title: Proactive care appointment
Rating: 0 out of 5
Visited: August 2023
I wanted to thank my practice, Statham Grove and let them know how useful it was for my mother to have a proactive care appointment at the practice a couple of weeks ago.  
My mother who is in her nineties was invited to see the pharmacist who very kindly reviewed her medications, explaining what all her pills were, took the time to talk to her about other worries she has about her health, asked her about her living conditions and her diet.  
It was great to have the time to talk to someone in more than the usual 10 minutes and to cover my mum’s worries about more general, non specific aspects of her health. We both felt that the practice really cared, shared information about my mum with the rest of the practice team so that she need not have to repeat herself every time she sees someone.  
We were given another appointment to see a GP so that we could talk in more detail about the things that are worrying my mum. All in all, this was a really impressive service and I wanted to let my practice know.
GP surgery review: the-statham-grove-surgery
Title: Extremely well managed & staff are amazing
Rating: 5 out of 5
Visited: May 2023
All my experiences have been amazing at this practice, from getting last minute appointments, to receiving a caring and thorough service. Thank you!
GP surgery review: the-statham-grove-surgery
Title: Lovely receptionist
Rating: 5 out of 5
Visited: February 2023
I called the surgery as a doctor had said they would arrange medication for me following a distressing life event. The receptionist managed to arrange for the pharmacist to chase this for me and sort this the same day. The receptionist then called me later to confirm if this had been resolved. She was extremely kind on the phone when I was upset, and her manner was empathetic and reassuring. It was probably the most positive experience that I have ever had with a member of GP reception staff. If this is seen, please pass on my praise and thanks :) I really needed this kindness today and appreciate it more than I can say.
GP surgery review: the-statham-grove-surgery
Title: Friendly, professional practice
Rating: 5 out of 5
Visited: January 2023
I have been at this practice for several years. The doctors are all caring, knowledgable and will always refer you for any test necessary to ensure you get the treatment needed. The nursing team are all very good and I feel confident in seeing them; when I require blood tests and injections. My experiences with the reception staff is excellent. They are on the frontline and always busy. However; they are always  helpful and try their hardest to deal with any enquiry. 
I would like to take the opportunity to thank all the staff for being accessible during the covid pandemic.
GP surgery review: the-statham-grove-surgery
Title: Great practice nurse
Rating: 5 out of 5
Visited: January 2023
I brought my 13 year old daughter for an HPV vaccine today. She has injection phobia. The nurse was wonderfully kind and amazingly patient. This enabled my daughter to go ahead with the jab.
GP surgery review: the-statham-grove-surgery
Title: Excellent Practice with helpful, friendly team
Rating: 5 out of 5
Visited: January 2023
From the helpful receptionists who always do their best to find me an appointment slot, to the kind, efficient doctors I have always had a great service from this practice but this December/January has been stand-out amazing. I’ve been able to get appointments when I needed them, have utilised the excellent link-up with the local pharmacy and been referred quickly and easily to an appointment at Homerton hospital saving me time and saving the A&E department from an unnecessary visitor. All round fantastic service from the practice.
GP surgery review: the-statham-grove-surgery
Title: Best GP practice I've ever used
Rating: 5 out of 5
Visited: February 2022
I've been a patient at Statham Grove for several years now. I've several chronic health conditions and the ongoing care I have received has been superb - across all the GPs at the practice. I've used several GP services in and out of London and none compare. However, it is the continuity of care from my regular GPs I find particularly valuable - I feel they know me and I trust them. At one point, when extremely unwell and diagnosis by secondary care was proving problematic, I do not think I could have managed without the support and understanding of the GPs. I honestly believe I am only still here thanks to them. The pandemic must have been so hard for them all but I have been amazed at their rapid turnaround of services - from face to face to over the phone and back again. Now if I need a face to face appt I can get it but I welcome, in some instances, only needing a phone call to discuss something. The friendly reception staff are also lovely. I feel extremely fortunate and just hope the entire team know appreciated they are by me and other members of the community.
GP surgery review: acton-lane-medical-centre
Title: Speedy appointments, great reception and medical staff.
Rating: 5 out of 5
Visited: November 2023
I have been a customer/patient for a few years now and am pleased with the excellent service, which starts with the reception staff and follows through to care.  Often get an appointment same day/week. Overall very good.
GP surgery review: acton-lane-medical-centre
Title: Efficient, respectful and caring service
Rating: 5 out of 5
Visited: February 2023
Acton Lane Medical Centre has been my local practice for 7 years.
 I would recommend it to anyone.
 From the moment I entered the reception , I felt welcomed, cared for, and completely at ease.
    The practice secretary has gone above and beyond to be sure that my complete health and wellness have been made first priority. I’ve just seen I can’t name the practice secretary which is a shame as I would like her to receive recognition.
   She was so knowledgeable,answered all my questions, was very attentive.
  The waiting times are relatively short. I have always felt very satisfied with the service here.
  The Lead gp and his staff are very good.
The general practitioner is very patient who genuinely cares about his patients. 
Has helped me so much with everything I have been through! Really efficient and respectful!
  The new improved look of the
office is lovely,modern,clean, pleasant and safe for all patients.
 I highly recommend Acton Lane Medical centre without any reservations to anyone looking for a top-notch provider.
GP surgery review: acton-lane-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
I've never left a review for a GP practice before but I've honestly been so impressed with Acton Lane Medical Centre.  The surgery I moved from in South London made me feel like an inconvenience ever calling for an appointment but the team on reception at Acton Lane are a breath of fresh air - empathetic, considerate and genuinely doing their best to help and accommodate.  I've seen a couple of different Doctors and they too have been excellent, diligent and very helpful.  I also love that you can have a blood test performed at the practice rather than having to head to a separate facility.  All in all, very highly recommend!
GP surgery review: acton-town-medical-centre
Title: No appointment given to a 10-month old baby
Rating: 1 out of 5
Visited: December 2023
We got back from our recent travels - where our baby got sick with high fever. We visited a doctor abroad who prescribed some medication to ease his symptoms.

Upon our return to the United Kingdom we called our General Practitioner to make sure that he is checked and we are advised if any additional treatment or medication is needed. The assistant rejected our request to see the doctor as no free slots are available for today (08/12/2023). We were asked to go to a he nearest hospital with paediatrics a&e- at least 20-minute drive away and most probably with long waiting time with a sick baby - while the doctor’s practice is literally 5-minute walk from our place.

I was also given incorrect guidance as Ealing Hospital does not have paediatric a&e since 2016.

I deeply believe that this is not acceptable considering the circumstance and the fact that we talk about a 10-month old baby.
GP surgery review: acton-town-medical-centre
Title: Lack of Duty of Care
Rating: 1 out of 5
Visited: March 2022
Despite having finished my course of antibiotics (Which had side effects), done 2 lateral flow test and a pcr test, all came back negative, I have still not been seen for an in person appointment to determine the exact problem rather than just guesses. Every time i want to get access to my gp i have to call up and arrange a phone call appointment, some of the windows can be a whole day. The doctor also doesn't ring for long as i have missed calls at a time i was consistently checking my phone. overall the duty of care from this gp is lacking, people should go elsewhere or not register if they can
GP surgery review: chiswick-family-practice
Title: Excellent care at my local GP Practice
Rating: 5 out of 5
Visited: September 2023
This doctors’ practice provides outstanding and excellent service to its patients. 
I rung at 8:00am and explained my ‘problem’ to Reception and was offered an appointment and seen at 10:00am on the same morning
.
 The new surgery is first class and offers great health  facilities 

The Reception staff were helpful,  friendly and reassuring.
 I saw the doctor who listened very carefully to my explanations and the. suggested appropriate treatments including making an appointment for me to see a hand specialist at the hospital.
She was very reassuringly.
 I feel very lucky to have such a great doctor and GP Clinic here in Acton
GP surgery review: chiswick-family-practice
Title: Poor practice
Rating: 1 out of 5
Visited: March 2023
This used to be a fairly well run practice. Now one of the principal GPs works only two days a week and the rest of the week she works privately. There is no male GP. It is no longer possible to make appointments, and most urgent appointments are by telephone. There is no time to discuss or manage long term chronic conditions, resulting in patients not receiving adequate care.
GP surgery review: chiswick-family-practice
Title: Rude Receptionist and dismissive doctor
Rating: 1 out of 5
Visited: October 2022
The doctor was reading my test results incorrectly as she was looking at another date and if it wasn’t for me who told her she was wrong she would not have noticed. She was very much in a rush and had no time for me when I tried to pose some questions. Incredibly bad attention to detail and service. Over and above the receptionist was incredibly rude and not helpful at all. I am changing GP’s this week as they certainly don’t care about people’s health.
GP surgery review: chiswick-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
Dr.O'Connell's team has been looking after our family for over 15 years now and her team has always provided us great care whether it was for urgent appointments for minor illnesses for our children or for elective  travel vaccinations. Communication is clear and the staff are friendly.
GP surgery review: chiswick-family-practice
Title: Outstanding practice
Rating: 5 out of 5
Visited: March 2023
I have had outstanding care here for many years and highly recommend the service. Dr Szyszko and Nurse Nikki have been phenomenal over the years to my family and I. They are professional, action orientated, patient centric, caring and efficient through any health situation requiring their care. We have moved and we are genuinely sorry to leave such a great service. Huge thanks to the wider team also for such incredible care. Thank you!
GP surgery review: chiswick-family-practice
Title: Superb Patient Care
Rating: 5 out of 5
Visited: December 2022
I’ve been a patient at this practice for nearly 15 years. The care, dedication and support I have received to date has been exemplary. I get to see the same doctor who know me well, the nurses are fantastic as well as the reception staff who always try to help secure my appointments. My doctors always follow up and the after hours phone calls are greatly appreciated. This is definitely the best GP experience I have received, huge gratitude to all involved. Specifically , the support and care I have received with regards to mental health, general health and peri-menopause has been life saving.
GP surgery review: cloister-road-surgery
Title: Appointment cancelled
Rating: 1 out of 5
Visited: August 2023
I've got appointment in one month in advance and received message that my appointment been cancelled without my permission,also I've been calling to reception and they have been rood to me,thinking to change GP
GP surgery review: cloister-road-surgery
Title: Poor Practice - Rude Staff - Discrimination Occurs -
Rating: 1 out of 5
Visited: March 2023
Poor Practice - Rude Staff - Discrimination Occurs - Dr's don't accept any complaints - Stuff can't organise simple blood test as request by the hospital - V.poor service throughout
GP surgery review: cloister-road-surgery
Title: Couldn’t see a Dr in a week
Rating: 1 out of 5
Visited: February 2023
I’ve had a stomachache for few days and any day at any time that I called to the Gp a very rude receptionist said our appointment list is full, call tomorrow! I’m still suffering from stomachache after a week and couldn’t see a Dr yet.
GP surgery review: cloister-road-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: November 2022
I attended for minor surgery lasting about 30 minutes. I was seen promptly, the procedure was explained clearly, and went well. They checked in on me throughout the process and explained aftercare. I felt cared for and in the hands of professionals. Thank you!
GP surgery review: cloister-road-surgery
Title: Exceptional support
Rating: 5 out of 5
Visited: July 2022
Me and my husband have been patients in this surgery over 25 years. Throughout these years we received an exceptional support and help with our various medical issues. My husband, who died in March this year, had Parkinson's disease for over 22 years during which he required an intensive support in managing his disease from the GP surgery. That support was always there and the staff (the reception, nurses and GPs) went out of their way to make sure that we get all possible help we needed.
Their dedication to the profession and care for their patients has been exceptional. I want to thank them for their support throughout our most challenging moments.
GP surgery review: cloister-road-surgery
Title: Unprofessional
Rating: 1 out of 5
Visited: May 2022
I called the practice to ask a question but the receptionist could not help and the manager refused to speak to me. I email a complaint and received a reply which basically said " Thank you for the points raised, and I wish to say I appreciate your frustration: no doubt you were acting out of concern for your brother.  The practice manager was unable to take your call as she was busy elsewhere.  With a list size of 10000 patients, it is near-impossible for them to interact with individual patients as expeditiously as they may wish, which is why an email was suggested. "
This is surgery is not able to cope and "can not interact" with every individual on its 10000 list because it's "near-impossible"

They can not spare a minute to just listen and of course, they use confidentiality as an excuse to get rid of listening to family members' concerns. The core essence of understanding and caring is listening but they can not even do that!
GP surgery review: crown-street-surgery
Title: No appointments available.
Rating: 2 out of 5
Visited: September 2023
I tried to book a non urgent appointment within the next few weeks. There was not even one available. Not a single one. I didn’t actually know what to say to person on reception as if service is not provided it is not fit for purpose.
GP surgery review: crown-street-surgery
Title: Such warm friendly staff
Rating: 5 out of 5
Visited: May 2023
I have to bring an elderly relative here at least a couple of times a month, the staff always greet her by name, it's really a pleasure to visit
GP surgery review: crown-street-surgery
Title: Poor coordination and communication
Rating: 2 out of 5
Visited: February 2023
My aged aunt registered with this practice a year ago but has had very poor service. Her carers call constantly to arrange referrals, but the referrals never happen. The receptionists have been told over and over that my aunt is housebound and immobile but when asked to arrange blood tests or physical therapy constantly ask my aunt to attend a clinic or other outside address. Actually getting through to a GP appears to be impossible. Urgently looking for a new GP, which is why I'm on this site...
GP surgery review: crown-street-surgery
Title: Unprofessional experience
Rating: 1 out of 5
Visited: November 2022
I had few bad experiences with this GP, today I was waiting for 40 min, after I check in on the reception, and cause they never called me in I went and ask. Found it that the woman who supposed to checked me in left cause her shift was over, around 6pm , and that the doctor won’t be able to see me, cause “I was late” 
When I was there sitting and waiting for 30 min earlier than my consultation.. and best think they could do for me is a call me and see when they can book me next. 
Also gp was completely empty.. 
Horrible and not care experience 
I would not recommend this place
GP surgery review: crown-street-surgery
Title: more than great
Rating: 5 out of 5
Visited: January 2022
crown street sergery is great sergery in west london , all staffes is helpfull , kind , on time pointment