janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-new-folly-surgery
Title: Discriminating disabled people!
Rating: 2 out of 5
Visited: January 2024
For months now the same two cars have parked without blue badges in the disabled  bays All day.I  went in today as I had my disabled son with me and needed to safely get him in. I asked reception where are the disabled bays to a reply was there aren’t any. Even though yellow bays are clearly marked. I explained I cannot safely get my child out to which receptionist offered to help but with my son’s condition a stranger would have tipped him over the edge after all going to the doctors and is a massive challenge . I asked to speak to the practice manager to which I was given the secretary I went outside then she agreed that one space for disabled should be avaliable and confirmed they were staff who parked there but  even though there clearly are two marked bays I explained I will have to leave my child in the road to pull my car forward to get the car and safely put him back in I asked could one of them move before I come out they never bothered. I then Rang for the practice manager to which he was disgusting and rude I was speaking loudly as my son has autism and making such loud noises but not once was I rude or shouting at him my voice was louder due to my son making his sounds due to being non verbal I tried to explain he butted in wouldn’t  let me speak at all he was a utter disgrace. And extremely condescending I ended up hanging up. I went back at 3.30pm today and the same two cars parked in the disabled bays this is a complete discrimination on disabled and the sick and not to mention illegal you should be utterly ashamed of yourselves as well as being  lied to in the first place telling me there were no disabled bays when they clearly was. This needs to be addressed it’s wrong
GP surgery review: the-new-folly-surgery
Title: Difficult to see a Doctor
Rating: 2 out of 5
Visited: January 2024
I called wanting to get an appointment with the Doctor only to be quizzed by the reception staff and offered a telephone appointment in 2 x weeks time with I assume a nurse who would be able to advise on exercises - also advised by reception they were unsure whether blood tests could be organised via this method. As I have had this issue for around 6 months and my symptoms would suggest it's not muscular I'm left with little option but to go to A&E for treatment. What a shame.
GP surgery review: the-new-folly-surgery
Title: Extremely helpful practice
Rating: 4 out of 5
Visited: November 2023
I wanted to leave a review praising the team at The New Folly. They have gone out of their way to help me which I am very grateful.
GP surgery review: the-new-folly-surgery
Title: Phone Call Waiting Time
Rating: 5 out of 5
Visited: August 2023
I have just waited 32 minutes on the phone at No.1 in the queue, to get my test results, after which the test results line closed! How does this system work ?
I have no problem with the doctors,  nurses  or reception staff who I have found to be helpful and kind but the telephone system is irritating and inadequate for the purpose it is supposed to serve!
GP surgery review: the-new-folly-surgery
Title: Excellent Care Received.
Rating: 5 out of 5
Visited: June 2023
I wish to express my gratitude for the excellent on-going (from August 2022 ) care and attention I have received from the Doctor.  Thank you for listening and for your patience in resolving my many health issues.

And I would also like to thank the Nurses, the Pharmacist and the Receptionists who have been more than helpful with my many queries.

Thank you.
GP surgery review: the-new-folly-surgery
Title: Helpful surgery
Rating: 5 out of 5
Visited: March 2023
Have always found the doctors listen and try their best to get the right treatment/help from the nhs. I have several chronic illnesses and have never been made to feel like a nuisance. One doctor recently has even phoned me after hours to make sure l was ok. 
I get regular anaemia treatment and asthma checks from a nurse, who has always been kind and supportive 
Although it can take time to get through to the receptionist’s, once you do they are helpful and try to get you an appointment as quickly as possible.
GP surgery review: the-new-folly-surgery
Title: Response to last review March 28/23
Rating: 3 out of 5
Visited: March 2023
Thank you for your text reply. The confusion was that when I made the appointment I had asked for face to face but was told by receptionist that it would have to be a phone consultation - she even said between 9 and 1. I then received 2 text messages saying appointment at 10.50 on March 28th, which I took to be a more or less exact time. Unfortunately the Dr was under the impression I was to see her in surgery when I had been told different. The appt should in fact have been in the surgery, but the receptionist booked it as f2f, and the confusing text message compounded things even more. 
I spoke with the Dr this afternoon, but because by this time was tired and in pain, I forgot to mention other things of importance, for which I will now have to make *another* appt, this time definitely f2f. The receptionist and confusing text message have wasted time for both myself and the Dr.
GP surgery review: the-new-folly-surgery
Title: Just want face to face appointment
Rating: 3 out of 5
Visited: March 2023
Wanted face to face but had to settle for a phone call. Got 2 texts saying would get call March 28th at 10.50.
Now 8pm at night and no call.
Have wasted whole day and in pain for Nothing.
GP surgery review: the-new-folly-surgery
Title: great practice
Rating: 5 out of 5
Visited: February 2023
very friendly staff easy to get appointments  doctors are brilliant easy to park highly recommend new folly
GP surgery review: the-new-folly-surgery
Title: Receptionist’s are shocking here and need more training
Rating: 1 out of 5
Visited: December 2022
I have had two really awful experiences with the doctors receptionists here recently. Which I will be taking further. First one was, my daughter had been given an asthma pump for the 1st time, the nurse was absolutely wonderful. However we got home, my daughter tried it once and then was refusing to do it in a stressful state in tears every evening, which I wasn’t able to force her to do. I rang the doctors to try and speak to a nurse or doctor who could give me advice, however I didn’t get to - as the receptionists response was ‘well there’s nothing we can do’ I responded ok no problem, she didn’t even try and get me advice from a nurse. I was then unsure what to do, and was left worried. The pharmacist at chemist called that week and asked how my daughter was getting on and I told him my experience with the receptionist at doctors and how my daughter was refusing to do the pump. He was so lovely and was disgusted with the receptionist himself as they shouldn’t be giving me advice at all as they are not doctors or nurses. He was going to take this up with doctors himself. Which was really helpful. 
My second recent experience with this doctors was, the other evening my daughter’s temperature was 41 and wasn’t coming down, I called doctors which they had no appointments so I then called 111 and they was concerned and done a urgent referral to my doctors which stated she needed to be seen within the next two hours. She sent this right over and told me to call them to explain this and they would have the referral. I got off phone and of course called my doctors again. I know doctors are so busy at the moment, but the treatment from this awful receptionist was disgusting. I explained that 111 had sent an urgent referral over for my child to be seen within 2 hours due to her temperature, she then said well we don’t have any. I then said ok well 111 said it’s an urgent referral- her response was ‘well if that’s urgent why not send you to a&e with her?’ I was shocked she was being so rude when I was clearly already distressed due to my daughter being so ill, I responded and said excuse me? I do not work for 111 so I’m not sure but she needs to be seen. She then said again ‘we’ll we have no appointments’ i then said ‘please could you speak to a doctor or a nurse and get back to me as I feel like you cannot give advise due to not being a doctor or a nurse. She then went and called me back, and said ‘ok we can see her at 11:40’ I then said ok thank you, and she then went on to say ‘the doctor is so annoyed at 111’ I then said why? 111 clearly know she needs to be seen firm her assessment. She then went on to say to me ‘also it means someone else will now be waiting’ i then went on to say ‘excuse me why are you telling me all of this?’ I’m clearly distressed my daughter is ill, I was so upset and disgusted I could of cried, I then explained how wrong she was for doing this and hung up and called 111 which resulted to an ambulance. Disgusting treatment.
GP surgery review: tile-house-surgery
Title: 5 week wait to see my GP for an appointment
Rating: 1 out of 5
Visited: July 2023
I have found a strange. redish, raised looking mole anomaly on my side below my armpit so I called the Tile House surgery and explained the need for an appointment. The next appointment I could be offered with my own GP is 8th Aug.. that's 5 weeks away! Alternatively, I could go to The Brambles Surgery and see a different GP  on 22nd July  - that's in 19 days time , or go to Harold Wood Poly clinic walk-in GP at anytime but apparently they have a a 5 hr wait. What an absolute disgrace.
GP surgery review: tile-house-surgery
Title: Bad Service
Rating: 2 out of 5
Visited: July 2022
Rung surgery at 1.24pm for my wife, answered all there questions the recepection asked. Was asked if i needed an appointment now and said no. Was then told to ring back at 1.30pm. Could not believe this but rung back at 1.30pm and was told there is 10 in the que and ring back later. Your got to start manning up and doing ur job properly. NOT a great way to run a doctors.
GP surgery review: tile-house-surgery
Title: Can you answer the phone
Rating: 2 out of 5
Visited: March 2022
When ever you call them you get the same message,’we are very busy at present’. This is always, so would you think something needs to change. When you do get through the person on the phone is abrupt and boardering on rudeness. Medical, they seem a first class outfit.
GP surgery review: tile-house-surgery
Title: The best practice
Rating: 5 out of 5
Visited: February 2022
Tile House staff are helpful and understanding. The doctors are superb. Caring, kind, reliable, amazingly efficient and thorough.
Only problem is getting through on the phone. !!Always the same message..."we continue to receive an unprecedented number of calls!"
Well, there HAS to be a solution....
Perhaps a "speed line" where, if you have a quick question, you can "press option 7" or something...and the call be limited to 3 minutes....because, when you ring, and are told you are "caller no. 7" you dont expect bloodcurdling tinny music for 35 minutes to get to be caller no. 6...... 
Or maybe an option to leave a short message....
More than once I have got down to "your call will be answered next" and then the line has gone dead, or the receptionist has perhaps unknowingly cut off the call....and then I've had to redial and listen to the whole "covid message/abuse will not be tolerated" (why do we need to be told that? abuse surely would never be tolerated, obviously!) message before starting over at caller no.8.......highly frustrating!
But, none of this detracts from the FACT that the doctors, nurses, receptionists, and all background staff here are dedicated, and second to none.
GP surgery review: chaudhury-surgery
Title: Very happy patient
Rating: 5 out of 5
Visited: January 2023
Called at 8:00am just before Christmas to ask for an appointment. I am not a frequent flyer at the doctors so expected a six week wait to be seen. I was told that they run a triage service and a clinician would try to call me same day. Had to give a reason why I was calling which I know some people find awkward. The GP called me the same day and offered a face to face appointment that afternoon also arranged a follow up appointment in Jan. Great service, friendly staff. Doctor I saw was very understanding cannot complain.
GP surgery review: chaudhury-surgery
Title: Always a great service
Rating: 5 out of 5
Visited: January 2023
Phone lines were busy but used the call back option which I found very handy as saved me holding on. Was called back by on of the  reception ladies and they added me to the triage call list. Their pharmacist called me back same day and dealt with my problem. Was a lovely man, very polite and professional. Felt he really listened to me. Great service would recommend.
GP surgery review: chaudhury-surgery
Title: Lovely Reception Staff
Rating: 5 out of 5
Visited: December 2022
I was in a panic this morning as my 5 year old was very unwell, the receptionist was so helpful and put me on the triage for a call back. A very lovely GP called me back and arranged a face to face appointment later that day.  Thank you to all the staff involved, highly recommend this surgery.
GP surgery review: ghauri-practice
Title: Great Practice
Rating: 5 out of 5
Visited: August 2023
Excellent Doctor and staff very helpful and friendly. Couldn't improve on the service I've received.
GP surgery review: oaklands-surgery
Title: Perfect practise
Rating: 5 out of 5
Visited: June 2023
Always helpful friendly receptionist on phone or in surgery, appts available, drs i have seen very understanding & caring, especially dr m , everyone doing their best to care for me, much appreciated
GP surgery review: oaklands-surgery
Title: Efficient Service
Rating: 4 out of 5
Visited: May 2023
I called the GP this morning and the phone was answered within a minute.  I was given the advice required in regards to my prescription request and the GP App was updated with the information as soon as I had put the phone down.  Well done to the reception team this morning (17th May)
GP surgery review: oaklands-surgery
Title: Fantastic nurse and doctor
Rating: 5 out of 5
Visited: September 2022
Today I had a mole removed and I struggle with passing out during procedures like this. Today the doctor and nurse were absolutely amazing and put me at eas straight away. Making sure I was ok the whole time and even made me a cup of tea and biscuits because after the procedure I was not feeling to good. 
Iv been at these doctors for many years and have always been happy with the doctors. Today was the easiest visit I have ever had and that was due to the doctor and nurse. Thank you both so much.
GP surgery review: oaklands-surgery
Title: Rude telephone staff never any appointments
Rating: 1 out of 5
Visited: September 2022
Telephone staff very rude just hang the phone up when they have no answer to your query or if you’re not happy with the answer you have been given. My vulnerable daughter missed her flu jab last year as they ran out and still can’t give her an appointment for one this year. Used to be a very good surgery but now just complete incompetence. Have issues with my Sons records too. Practice manager seems like she does nothing too. Also have to give at least a months notice of being Unwell as you can never get through to get an emergency appointment. Leaving as soon as possible.
GP surgery review: oaklands-surgery
Title: Brilliant service
Rating: 5 out of 5
Visited: June 2022
Telephoned by doctor on Thursday who arranged for prescription. Recalled on Monday because medication didn’t seem to be doing anything. Called by doctor who immediately prescribed further medication and ordered a blood test.   Excellent service. Very professional consultation
GP surgery review: the-island-surgery
Title: Great experience with the physiotherapist
Rating: 5 out of 5
Visited: October 2023
I used the online service to raise a query with the GP about my hip pain, and was given an appointment with a physiotherapist.

I didn't have to wait long to see a physiotherapist at the practice. The practitioner I saw was kind and compassionate and explained the diagnosis they made and the steps that I could take to manage my condition moving forward.

I was very happy with the service.
GP surgery review: the-island-surgery
Title: Discusting service
Rating: 1 out of 5
Visited: May 2022
Phoned this morning to get an appointment to see a doctor but the best I was offered was a telephone appointment with a practice nurse or a paramedic which is no good to me, to see a doctor face to face I would have to wait until 4th July, over a month away, the receptionist was very patronising towards me, she told me to phone back tomorrow morning at 8, I can guarantee that when I do call I will be given the runaround again, disgusting service, shame on them and the NHS.
GP surgery review: the-island-surgery
Title: Great Doctor, if you get to speak to one !
Rating: 3 out of 5
Visited: April 2022
I have had to have blood test following problems with my leg. It took two phone calls to get information as the blood test clerk is only there four mornings a week. No one else is allowed to discuss them. Once the blood test came back the receptionist read the results. All clear except the blood clot was “green”. When I asked what that meant I was told it meant I had to have another test in two weeks. In the past when I have pressed for more information the receptionist has been uncooperative and put the phone down. Other attempts to glean further information have involved a three way conversation with the receptionist passing messages back to the doctor then having to call me back. I do not feel confident that an unqualified person can pass messages effectively but cannot get by the receptionist to speak to even the nurses or resident pharmacist. I am left not knowing exactly what is happening in my own body. Do I have a blood clot or is the confusing “green” result merely a warning of the possibility of one forming ? Or is it that there is no danger but just in case have another test ? Or what ? Neither do I feel confident that requests  to speak to the practice manager, who, it seems, is only part time, will do anything more than leading to an accusation of aggressive behaviour. Past experience tells me that any pressure applied to the wrong receptionist will too easily lead to an uncooperative response or even one in particular retreating behind such an accusation. And it is only one that is what I can only describe as obstructive. A pity because the medically qualified staff deserve their high rating for professionalism and understanding. No point in trying to move practice as this one has the highest ratings for actually getting to see a doctor. 50% ! 50% ! Others rate 39 %. I understand that doctors need to be protected against contracting COVID but surely telephone access doesn’t present a risk. I know of no pathogens that can travel over wires or any electromagnetic medium.
GP surgery review: aegis-medical-centre
Title: Awful think they have written my 92 year old Dad off
Rating: 1 out of 5
Visited: July 2023
Dad is housebound due to arthritic knees and registered partially sighted. The doctor won’t come out to him. Wants him to take a daily pill without Dad knowing what it’s for and wants him to take his own blood pressure when he can hardly see.
GP surgery review: aegis-medical-centre
Title: Shocking service
Rating: 1 out of 5
Visited: July 2023
Doctor was over an hour late for my scheduled appointment, for the appointment to only have lasted 53 seconds. 
My pregnancy test was positive, go call the hospital and self refer.... Didn't even bother to congratulate or ask if I intended to go ahead with the pregnancy. Cannot wait to change GPs!!
GP surgery review: aegis-medical-centre
Title: Disgusting service to patients
Rating: 1 out of 5
Visited: April 2023
The GP has stopped a pain medication I have been on for 15 years and substituted it for one which makes me sick (because it is cheaper for them) advising they will give me something for sickness instead. How can it be the right medical decision to put someone on 2 medication instead of one! 

Also, certain reception staff are extremely rude and unhelpful. 

I wouldn’t recommend this surgery and am looking to move to a new one.
GP surgery review: aegis-medical-centre
Title: Such lovely care
Rating: 5 out of 5
Visited: October 2022
The practice team have been so wonderful with cate for my uncle. They went out of there to help him and my family, with kindness and support. They have a tough job day to day but I can only say a huge thank you for the help. Sadly he passed away this week but I will forever be grateful
GP surgery review: aegis-medical-centre
Title: Poor service
Rating: 3 out of 5
Visited: September 2022
I phoned up for a doctors note last week and I have still not received it. I have phoned up 3 more times and have been down to the doctors surgery  and keep getting told the same thing it’s with the doctor. My work keep asking for it. What is going on please? I’m off with stress and anxiety this is really not helping me.
GP surgery review: aegis-medical-centre
Title: Very helpful staff
Rating: 5 out of 5
Visited: July 2022
Reception staff have been so very helpful, they made sure that I got support from the GP when I needed it and very quickly too. I think very highly of this practice and all of the staff there, and I’m very grateful to them for all they have done for me and my family.
GP surgery review: aegis-medical-centre
Title: Phones never answered
Rating: 1 out of 5
Visited: June 2022
Phones never answered so near impossible to get an appointment, phoned again 15.6 at 1.25pm and surgery closed? Nothing about closing on there website. They cannot keep blaming COVID
GP surgery review: aegis-medical-centre
Title: Not suitable if you have a baby
Rating: 1 out of 5
Visited: June 2022
This practice seems to have zero priority if you require an appointment for your baby. 

After seeking advice from 111, they suggested I arrange an appointment with my GP. It took over an hour to successfully call the reception and once I got through, I was then placed onto a queue for a further 20 minutes before finally speaking to someone. 

Once I explained the situation and pain my 1 year old was seemingly in, I was told the best they could do was an out of hours telephone consultation, which even then would not guarantee we would be able to see someone on the same day. 

I understand how telephone consultations can be a good way to triage general questions or concerns. However, when it comes to a child who cannot verbally communicate the pain they are experiencing, this does not seem a suitable solution.

I questioned the receptionist how this was deemed a suitable process for a baby and I was told that 'this is just how it's done here'. I was then told that the best way I could see someone is by going to A&E.

This is an unacceptable solution to get a healthcare professional to see my child. My concerns would not be considered either an accident or an emergency, but simply a wish for a professional to look at my daughter and see if they felt there was anything to be concerned about. 

When it comes to a baby and ultimately having to guess what the cause of any pain might be, I absolutely should not have to resort to a service that the NHS describes should be used in the event of things such as injuries, loss of consciousness or breathing difficulties.

I would like an explanation of how the surgery feels this is safe practice for babies and what their reaction would be if I chose for my child to endure the pain they were in until the next available telephone consultation (almost 9 hours) only for them to find it was a very serious situation.

After I spoke to the practice, I called 111 to get further advice on my next steps and whoever I spoke to was quite surprised that a surgery was not able to accommodate a physical appointment even for a baby and subtly implied I should consider changing surgeries. I think they are right.