janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: apsley-surgery
Title: Time wasters and don't take care of the person
Rating: 2 out of 5
Visited: October 2023
The third time I go for the same problem, after having X-rays and not receiving the right treatment, I go today with an appointment at 2-30 I'm 15 minutes early. Nobody visited me
GP surgery review: apsley-surgery
Title: Waiting times are ridiculous
Rating: 2 out of 5
Visited: March 2023
Spent 45 mins on the phone waiting to be booked in only to be told they haven't got any appointments left! Been told to go Haywood to wait god knows how long. Disgusting. Needs shutting down.
GP surgery review: apsley-surgery
Title: Useless
Rating: 2 out of 5
Visited: August 2022
Rang this morning and was told my problem with medication couldn't be sorted so the GP would call back between a certain time. Nobody called me. Rang them back later on and they said I was still on the list. It's now 10pm and still absolutely nothing! Ridiculous.
GP surgery review: apsley-surgery
Title: Amazing nurses
Rating: 5 out of 5
Visited: April 2022
I just wanted to thank the nurses for the amazing care I’ve received since joining the practice 3 years ago. I’ve had several health conditions consistently dismissed over the last 20 years. In one session with the nurse I was validated, reassured, and signposted to relevant services and am undergoing way overdue treatment that I desperately need. This has had a hugely positive impact on my mental health to the point where I feel reassured and ready to undergo the relevant therapy needed for complex PTSD related to previous medical care and other factors.

I honestly feel like the nurses saved my life, no hyperbole. Thank you, I can’t name you here but your manager was with you when I told you! Credit where credit is due!
GP surgery review: apsley-surgery
Title: Wonderful new practice nurse
Rating: 5 out of 5
Visited: February 2022
I had the pleasure of being reviewed by the new practice nurse. She was caring, compassionate and very cognisant with my breathing issues, she took the time to explain and help me and her methods have proven to work. I use Asthma uk a lot more now on her recommendation. What a great asset she is. Well done all, people are quick to complain when things go wrong so I am
Equally quick to praise.
GP surgery review: apsley-surgery
Title: Helpful receptionist.
Rating: 5 out of 5
Visited: January 2022
I contacted the surgery as I was in crisis with my mental health. There were no appointments left with the GP but the lovely receptionist made sure they got me a telephone appointment for the same afternoon. Then when I was called into a work meeting they switched my appointment to another GP to make sure i would still get a call back. They were friendly and empathetic and really went out of their way to help me. They delivered excellent service.
GP surgery review: cobridge-surgery
Title: Terrible
Rating: 2 out of 5
Visited: August 2023
Waited 48mins to get through and no appointments were available! Got in the queue at 8.02am terrible surgery! And it’s not the first time this has happened!impossible to get an appointment with this surgery
GP surgery review: cobridge-surgery
Title: Outstanding practice
Rating: 5 out of 5
Visited: December 2022
Patient does not access to a computer - these comments were written and given to the practice with a request to publish on relevant websites.
I would like to thank this surgery for all the dedication and service.  After being with this service for many years the professionalism and continuity of care is outstanding.  Amazing doctors, receptionists, nurses and admin staff.  The care provided for myself and family is greatly appreciated and the patient over the years does not go unnoticed.
GP surgery review: furlong-medical-centre
Title: Less than bare minimum care
Rating: 1 out of 5
Visited: September 2023
Every experience I've had with this practice has been a disgrace. I've come here for the past five years. My symptoms have been ignored and poorly dealt with. They make you feel gaslit into thinking your issues are in your head. I came for mental health support and they made me repeat myself about three times before I received any sort of help due to lack of recording. I've had issues with hairloss that they completely ignored. My last straw was being invited to a flu vaccination, waiting 30mins to be told that it was sent my mistake. They were aware of this glitch but didn't even have the respect to make their patients aware. Avoid at all costs unless desperate.
GP surgery review: furlong-medical-centre
Title: Wonderful Doctor and Staff
Rating: 5 out of 5
Visited: August 2023
I cannot speak highly enough of all at Furlong Medical Centre....my Doctor is an absolute Angel she makes me feel so at ease and is so pleasant,  patient just a truly wonderful lady. All the nurses and receptionists go out of their way to make any visits as smooth as possible ... Everyone works so hard under extreme pressures ...All are a total credit to the NHS
GP surgery review: furlong-medical-centre
Title: Well done!
Rating: 5 out of 5
Visited: June 2023
My husband rang 111 today to ask for advice regarding an insect bite to his calf. His calf had swollen over night, was red and hot to the touch. After numerous questions 111 made a request for his Dr to phone him. The doctor rang him within the hour offering a face to face appointment for 1 hour later, in order that he could examine his leg. After his thorough examination he concluded that he needed further investigation and blood tests at the hospital. This he arranged and my husband was seen at the AEC unit at the Royal Stoke an hour later. All the staff we met today from reception, nurses and doctors were polite, courteous, friendly, knowledgeable, efficient and professional. Well done Furlong Medical Centre and AEC unit at the Royal Stoke and thank you for sorting my husband.
GP surgery review: furlong-medical-centre
Title: Some lovely GP’s
Rating: 3 out of 5
Visited: December 2022
Was in horrible pain knew I had an infection. Saw a doctor who Iv seen a few times over the years, had a kidney infection & I felt awful, the doctor was reassuring, professional, clear, lovely doctor can’t fault him always happy to see this particular gp thank you
GP surgery review: furlong-medical-centre
Title: Great sadness to see this Practice deteriorate
Rating: 1 out of 5
Visited: October 2022
I have been a patient at this Practice for over 21 years. As the years have gone by the NHS has been under so much pressure, staff over worked, not enough doctors in the system as there was years ago. Furlong Medical Centre was one of the best years ago, doctors having time to talk to you, to listen to your problems but sadly this is no longer the case. The system is failing, the surgery is failing. I can never get through on the telephone for the past month in total I have rang 231 times and still not got an appointment, how is this acceptable, how is this ensuring patient care is of a high standard, why is it so hard to speak to anyone. I'm utterly disappointed in the Practice. You've had some lovely doctors and nurses over the years. This past month especially I've never struggled so much to get past the receptionists, to speak to a doctor. Sadly I will now have to consider moving doctors.
GP surgery review: furlong-medical-centre
Title: Worst Practice
Rating: 1 out of 5
Visited: October 2022
I've been at this Practice for many years and what an utter disgrace it has become. No appointments, can never get through on the telephones, I tried to make an appointment via email and still no reply. I'm so tired of chasing this doctors. I will be changing doctors absolutely awful
GP surgery review: furlong-medical-centre
Title: Grateful
Rating: 5 out of 5
Visited: October 2022
I have nothing but the highest praise for the treatment I have and am receiving . The lady Doctor is wonderful..an Angel who's concern, patience and understanding goes way beyond any  responsibility as a GP .....the nurse puts me at ease and  makes me feel comfortable and  is  so easy to confide in ...the receptionists are also as helpful   and pleasant as you could wish for ....
GP surgery review: furlong-medical-centre
Title: Awful Practice
Rating: 1 out of 5
Visited: September 2022
Never ever will i go to this Practice again, absolutely awful staff, no manners, secretary spoke me like i was dirt. Last GP i saw was again unhelpful and told to basically go away.
GP surgery review: furlong-medical-centre
Title: Hard to reach
Rating: 1 out of 5
Visited: September 2022
I would not recommend this practice ! Needs a good shake up! In general drs surgeries need to come out from behind the Covid mask, tell us how things are really affecting them. Part time short staffed etc… so we know where we stand and what to expect. 
If you can’t care for the volume of people then say so and don’t take any more on.
GP surgery review: furlong-medical-centre
Title: Wonderful service !!
Rating: 5 out of 5
Visited: September 2022
So easy to email and gain an appointment. Very friendly reception team who do their very best to help! Amazing doctors who have helped me so much over the years I've been there. Wouldn't change my GP practice as I trust them with my life.
GP surgery review: lucie-wedgwood-health-ctr
Title: No longer the place it was 😔
Rating: 1 out of 5
Visited: September 2023
Very disappointed, only one receptionist who has empathy, the others need some customer care training. Let down by the whole practice.
GP surgery review: lucie-wedgwood-health-ctr
Title: Outstanding
Rating: 5 out of 5
Visited: October 2022
This has been my GP surgery for many years. Never once have I struggled to get an appointment for myself or my daughter. The doctors are so professional, helpful and reassuring. Receptionists are always willing to help whether in surgery or over the phone. Very grateful to be a patient at this surgery.
GP surgery review: lucie-wedgwood-health-ctr
Title: Love the new manager
Rating: 5 out of 5
Visited: May 2022
Wow. The new manager is amazing. I’ve spoken to her a few times and she really listens. I suggested a change at the surgery and within a few days she had implemented it. Well done and thank you
GP surgery review: lucie-wedgwood-health-ctr
Title: Manager
Rating: 5 out of 5
Visited: May 2022
Wow how fantastic is the new practice manager. She was so lovely and helpful. Thank you Dr for finding her. I live this surgery and now you have a fantastic manager I think I love it even more
GP surgery review: tunstall-primary-care-centre
Title: Caring practice
Rating: 5 out of 5
Visited: May 2023
My wife and I are extremely pleased with the care we have received from the practice. All the personnel are helpful, efficient and polite. Despite the national view that it is ‘difficult to see a doctor’ we have not found this to apply to your practice. With a little forethought we have been able to see doctor, nurse or pharmacist.
GP surgery review: tunstall-primary-care-centre
Title: First class practice
Rating: 5 out of 5
Visited: December 2022
Almost at all times can get a face to face appointment on the day.  Can often see the same doctor who does not rush the consultation.  Explains everything simply.  All staff very polite and very helpful.  Everyone gives me confidence.  My experiences could not have been better if I had paid privately.
GP surgery review: biddulph-doctors
Title: Appointment
Rating: 2 out of 5
Visited: October 2022
I like most people cannot get a appointment either. Not even a phone call. I ring every day to be told no there is no appointments. How am I supposed to get my illness sorted and treated. 10 minutes with a doctor is all I need . Getting a appointment used to be easy. So what as happened. I've been suffering for a while now please sort the appointments out
GP surgery review: biddulph-valley-surgery
Title: Excellent Appointment
Rating: 5 out of 5
Visited: December 2023
Unfortunately due to restrictions on naming the nurse who I had my appointment with who was absolutely brilliant..
I attended a well man clinic which included a blood test which was very thorough and very professional, but **** also displayed a very caring nature.
I would have absolutely no hesitation in attending any future appointments with **** who was brilliant
GP surgery review: biddulph-valley-surgery
Title: Unimpressed
Rating: 1 out of 5
Visited: April 2023
I needed to see the doctor over a painful discharge from an ear and contacted them using the on-line triage earlier this week.  I've had a link that takes me to an appointment page and was told that the only appointment was in three weeks time on 12th May.  I went to book it but it was gone.  I then tried the booking service again and was told that there were no more appointments, try again later.  Looks like I'm going to a walk in centre or to a private doctor.

The practice's website says that they are taking new patients.  Can't understand why they are doing this when they can't look after the ones that they currently have!

The
GP surgery review: dr-j-greig-&-partners
Title: Excellent GP surgery
Rating: 5 out of 5
Visited: February 2022
ew:  Called for an appointment on Friday for my son, receptionist who handled the call was excellent understood my concerns, had a telephone call with GP who then did a face to face appointment. GP assessed my son, sent us into hospital and that evening called to check on him.

The service and support under a very stressful situation was outstanding. It demonstrates NHS staff are amazing. 

Thank you to all at the surgery for you help
GP surgery review: leek-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2022
The Doctors and Staff are excellent, friendly, polite and very helpful. My condition was picked up immediately and everything moved very quickly, the Staff at the surgery have been understanding and outstanding. I get same day telephone appointments with a doctor, prescriptions issued immediately without delay, and should I need to see a doctor, on the three times I have I've seen a doctor in the surgery on that same day. Absolutely brilliant cannot fault the surgery at all. Well done and thank you.
GP surgery review: leek-health-centre
Title: Always incredibly helpful
Rating: 5 out of 5
Visited: June 2022
I have only been with this practice a year but I have spoken to them a number of times as I have a few health problems, one of which is quite rare and serious. Every time I speak to any member of staff they are always professional, kind and helpful and my appointment today was no different. All of my various, and at times challenging, medical needs are dealt with in a kind and patient way that leave me feeling understood, listened to and cared for.
A big thank you to everyone I have every spoken to, which at this point is probably everyone.
GP surgery review: park-medical-centre
Title: Misleading information on website
Rating: 2 out of 5
Visited: June 2022
The website states that the online triage form can be filled in at any time for appointments prescriptions etc. This is totally untrue and can at best be accessed for 1hour each day regardless of the problem or request. I have mentioned this to staff politely but nobody seems bothered. I have tried to access it on many occasions only to read it has been temporarily suspended.  This usually means till the next day. I would ask the surgery not to mislead patients in this way and make it clear when the online form is available and stick to it.  It is very frustrating and dishonest to patients. Patients want to use the form to help the surgery but cannot use an unreliable and non existent for most of the day service.
GP surgery review: the-langton-medical-group
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
Langton Grange Medical Centre. Eastern Avenue, recently I have had two appointments with the nurse team for tests and assessment.
Also, consultation with pharmacy team. Both are professional, give me very good medical advice.
I feel lucky to have them in my life.

If I need the service of doctors they are always available for me.. 
With the reception and office management administration staff very helpful and understanding

Thank You all, I do appreciate what you do 
Robert Wortley
GP surgery review: the-langton-medical-group
Title: Excellent Medical Centre. Eastern Avenue
Rating: 5 out of 5
Visited: November 2023
I rate the service at Langton Grange Medical Centre. Eastern Avenue, as very high 
The Office manager is extremely helpful with great communication. With the reception and administration staff professional, very helpful even with their large workload.

My main contacts within the practice are the pharmacy team and the nurse team. I could not wish for better medical / Health advice all in a caring manor, from both teams. 
If I need the service of doctors they are always available for me. The whole medical centre team are 5 star. 

Thank You all 
Robert
GP surgery review: the-langton-medical-group
Title: Excellent praice
Rating: 5 out of 5
Visited: November 2023
I rate the service at Langton Grange Medical Centre. Eastern Avenue, as very high 
With the reception and administration staff professional, very helpful even with their large workload.

My main contacts within the practice are the pharmacy team and the nurse team. I could not wish for better professional help, medical advice all in a caring manor, from both teams. 

If I need the service of doctors they are always available for me. The whole medical centre team are 5 star. 

Thank You all 
Robert
GP surgery review: the-langton-medical-group
Title: Terrible
Rating: 1 out of 5
Visited: January 2023
I had an appointment booked for 8.45am (which had taken forever to book due to the fact they clearly dont have enough people answering the phones), but there was an accident en route meaning I would be slightly delayed. Tried calling over 10 times but you can never get through. I arrived 4 minutes late but had to wait in reception for over 5 minutes for someone to be free, at which point I was told they wouldn't see me as I was over their 5 minute appointment leeway. What a waste of my time and fuel - I would look elsewhere if you are thinking of changing to this surgery.
GP surgery review: the-langton-medical-group
Title: Great Service
Rating: 4 out of 5
Visited: January 2023
This was my first visit to the surgery having registered 18 months ago. My previous practice left me feeling that GP's were unhelpful and out of touch, but my first experience with Langton has been fantastic. It took a while to get through on the phone, but once I was through, the receptionist was helpful and a phone appointment was made and responded to within 2 hours.  The outcome of the phone appointment was a face to face, which was only 3 working days after the phone appointment (I didn't feel it was an emergency, but I needed support all the same).  The face to face appointment was carried out by the same GP, who was brilliant.  They listened, asked lots of questions, and came to a good set of actions.  At all times I felt like I was being listened to by someone who cared and empathised with my issues.  I hope I don't have to make many more trips to the surgery, but if the need arises, I will go with confidence that the team at Langton will give me the support I need. Thank you.
GP surgery review: the-langton-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I really have had the best service I could wish for from the pharmacy department, nurses and all staff. I appreciate the responsibility of the practice doctors and all involved in Langton Grange Medical Centre. Eastern Avenue. Thank You
GP surgery review: the-langton-medical-group
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: December 2022
Dreadful service. Impossible to get through to get an appointment just constantly engaged for hours. I’ve now resorted to paying for a private gp. Do not use it.
GP surgery review: the-langton-medical-group
Title: terrible practice
Rating: 1 out of 5
Visited: December 2022
I try to book some appoitment by phon  three hundred calls   and no answearing then I go to reception to book appoitment then lady on reception said they cannot book on desk I must back home and keep trying call.  I back home and keep trying call now seven houndred call then answar after 9 am and then said dosent have any more appoitment try call tommorow.
GP surgery review: the-langton-medical-group
Title: Rude staff
Rating: 1 out of 5
Visited: May 2022
I phoned up to request a repeat prescription.  When I started explaining the reasons for my call, I was interrupted and the telephonist demanded my name, date of birth, and the name of the medicine.  I gave the details and was then berated for calling the surgery when I could have called the pharmacy (something I did not realise).  I was told that they would deal with the matter on this one occasion only, but if i did it again they would refuse to help me.  The call was then terminated.  I am not a nuisance caller and in fact haven't had cause to call or visit the surgery in 18 months, yet I was spoken to as if I was some kind of naughty child! I know the NHS is busy - I worked in it for 7 years - but there is no excuse for rude, intolerant and impatient behaviour.  Absolutely disgusted.
GP surgery review: the-langton-medical-group
Title: Keep the whole day clear for a telephone appointment!
Rating: 1 out of 5
Visited: April 2022
I was given a timeslot for a telephone appointment because no face to face appointments were able to be booked.  I did not receive the call at the time of the appointment - it finally came over two hours late.  Because I was busy on a work call I could not take it.  I was left a message that they would call me back during a specific time slot the next day so I cleared my work appointments in readiness.  No phone call came again and I've now been waiting for over 2 hours!  Am I supposed to sit and wait all day for a call that might or might not come?  This is not good service, this is not service at all...it is poor and it is discourteous. I will now have to wait for ages on the phone again to try and rebook another pointless timeslot. I wouldn't even bother if it wasn't important! The group have removed their complaints form from their website - I wonder why!  I would be looking to move if I had faith that  other Lichfield surgeries were any better.
GP surgery review: the-westgate-practice
Title: Always helpful.
Rating: 5 out of 5
Visited: November 2023
Organised,professional always helpful,glad we moved back to Lichfield.we find the Westgate practice very well run, helpful and quick to respond if need be. However we are amazed and shocked that a referral letter can take up to four weeks to leave the surgery and reach the consultant. Surely that timescale signals a need for more secretaries! Sorry but this is our only but very important criticism.
GP surgery review: the-westgate-practice
Title: No engagement
Rating: 3 out of 5
Visited: November 2023
Yesterday I was sent a text message by a doctor here informing me that the dose of my recently prescribed medication was being changed. I did not consent to the change or agree with the decision. 
The text was sent just before the practice closed for an afternoon of training so there was no means of contacting anyone at the practice to discuss this unwanted change. The following morning, I 'phoned the practice at 8am and it took 49 attempts until I managed to get through to be told I was more than 20th in the queue. I do have an appointment today now but not with the doctor that sent the text as they are away today. This matter, the delay, hassle and unavailability of having someone to speak to  about it has caused me a lot of irritation and stress. 

Having checked the NHS website, a patient must give informed consent to a GP prescribing new medication. Being on this medication is new for me. I would appreciate greater involvement in the decisions about my own health. Just being sent a text message, telling me of the change is unacceptable to me.