janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: marisco-medical-practice
Title: Unhelpful
Rating: 2 out of 5
Visited: August 2023
Back in June I had a COPD checkup the nurse found I had quite low blood pressure she immediately made me an appointment with another department for a week later low blood pressure was confirmed medication tablets reduced by half, ( by not seeing a doctor but doctor stated to half the dose)All good so far was told to make an appointment for 8 weeks later 
Which I thought I could do on my way out 
So stopping at the receptionist desk I tried but was told can’t be done as it’s to far in advance and to phone in nearer the time 
Have been trying to make an appointment since the 5th of August by phone each day was the same No appointments available Had to go and collect my medication from the pharmacy old meds cancelled 
Pharmacy have no record of any new meds being placed on order 
Doctors surgery next door to the pharmacy so will just nip in to make an appointment to see a doctor 
How wrong was I !!
Ask if I could make an appointment reply none available for today No problem any day will do explained about the blood pressure problem She said her computer screen does not show any appointments would be better to phone in Pointed out to her what a waste of time that was as I had been trying for over a week 
Then I was asked would I like a phone appointment 
I have a blood pressure problem how will a phone appointment be of any help ? 
Was offered an appointment for 8 days later at an Ingoldmells surgery also one on the 28th By this time I had stopped listening Blood pressure going through the roof I think she said something about September 
Head spinning I left Made it home and it took three sprays of my Angina medication to calm me down 
And still no Appointment. 
Just like to add the whole of the ground was empty. Nobody waiting to see a doctor. In fact there was just me and the receptionist.
 Seriously, Does anybody know how you get an appointment, as I do need one urgently. I have been checking my blood pressure on a regular basis, it is extremely low. And at the age of 75 I believe this is not good.
GP surgery review: marisco-medical-practice
Title: Great Service
Rating: 4 out of 5
Visited: August 2023
Big thank to the prescription office to the lady who took my call and was very professional and polite in solving the problem and was very patient .
GP surgery review: marisco-medical-practice
Title: Nursing Staff
Rating: 4 out of 5
Visited: June 2023
Thank you to the nurses who take blood samples alway pleasant and professional in their duties with a smile despite any pressure they have.
GP surgery review: marisco-medical-practice
Title: Pretty near pointless
Rating: 1 out of 5
Visited: May 2023
It's impossible to see the same doctor twice at the practice so nothing ever gets followed up.  The telephone line is constantly engaged so actually getting through to make an appointment is incredibly difficult and when you finally get through (if you're lucky) all the appointments have gone.  I simply can't see the point of this practice  as it's been like this for years and no improvements are ever made.
GP surgery review: marisco-medical-practice
Title: Phone call from a doctor
Rating: 1 out of 5
Visited: March 2023
I had ultrasound at louth hospital on 28th March 2023, they said i should get a call from my gp within 14 days. It's now 27th of may, still not had a phone call. That's not good practice for a gp surgery
GP surgery review: marisco-medical-practice
Title: Long long wait
Rating: 0 out of 5
Visited: January 2023
My wife managed to secure a face to face appointment with her GP but only after I insisted via email to the surgery that she needed to be examined as her complaint (excessive pain in the rear ribcage) had lasted over two weeks, with no sign of it improving.  
This was finally granted only having to wait four days to see her GP.  
It was a new doctor to the surgery who was very thorough, having both her blood taken and an ECG in the surgery.  
She was then informed it would be approximately a week to receive the results.  
Late the same evening, she received a telephone call from the NHS advising her that one of the levels of a certain chemical was high, which is a Cardiac marker and advised her strongly to attend the nearest A & E department as a matter of urgency.  
Lincoln County Hospital is the nearest one to us being just over an hour away.  
This was a Friday night, so we were prepared for the usual drunken crowds that can descend on the hospital over the weekend evenings but we're pleasantly surprised on arrival when there were only seven people waiting to be examined.  
We booked in and within fifteen minutes she had more blood taken and another ECG.  
In Triage she was advised that her bloods would take around ninety minutes to be analysed.  
In actual fact we were in the hospital for over eight hours. We were moved to another waiting area after Triage where over twenty people were waiting to see a doctor.  
We finally saw a doctor who took more blood but this sample took less than twenty five minutes to be checked.  
The doctor finally said that the level of the Troponin in her blood had read 14 when taken at the GP surgery, normal levels are between 0 and 10.  
The blood counts completed at the hospital were 13 and 12, so as they were reducing, she could go home, taking painkillers for the pain and received no other instructions.  
Having heard nothing from any NHS source for over a week, I emailed the surgery on my wife's behalf enquiring as to what is happening as the pain has remained the same. I received no reply. The following day I emailed again only this time a little more forceful, within seven minutes of that email being sent my wife received a telephone call from the surgery offering her a face to face appointment with a GP the very next day, which she accepted.  
This GP had not been involved with anything to do with my wife's condition. He examined her as she explained everything to him.  
At the end of the consultation the GP stated that a level of 14 of Troponin is no real cause for concern as a Cardiac marker and that a level of 50 would be.  
She has now been prescribed a strong anti inflammatory and that seems to be easing the pain.  
All the stress we were put under and for a simple blood test to take over eight hours. From our point of view we felt it pathetic to see night staff simply stood around waiting for a doctor to appear.
GP surgery review: marisco-medical-practice
Title: A caring practice
Rating: 4 out of 5
Visited: November 2022
From booking my appointment to seeing the Doctor I have nothing but praise for the treatment that I received. The Doctor I saw made me feel completely at ease, showing care and understanding. Keep up the good work
GP surgery review: marisco-medical-practice
Title: Fabulous Medical Care
Rating: 5 out of 5
Visited: August 2022
My husband and I have recently moved into the area and registered with this Practice.  Since registering, the care we have both received has been second to none.  I have found the receptionists and medical secretaries very helpful.  The care I have received from one of the nurses for my newly diagnosed chronic condition has been simply wonderful and I cannot speak highly enough of the care I have received from one of the GP's.
GP surgery review: marisco-medical-practice
Title: Very good service
Rating: 5 out of 5
Visited: May 2022
Had to see the GP about a on going issue and the visit was on time, friendly, helpful and very productive.
GP surgery review: marisco-medical-practice
Title: Rude and apparently disinterested reception
Rating: 2 out of 5
Visited: April 2022
My wife and myself moved into the area about 18 months ago and I have completed a previous review concerning the attitude of some of the reception staff. Unfortunately it has not improved and two recent experiences with rude staff who give the impression that when dealing with senior citizens they have to talk down to you and treat you as a nuisance. It is a shame because when past this barrier the clinical staff are pleasant and helpful. We all appreciate difficulties following Covid but any staff shortages should not lead to rudeness on the part of reception personnel
GP surgery review: hereward-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: December 2023
I had my asthma review today with a nurse she was great and she wait through with my inhalers  thanks for a good service
GP surgery review: hereward-medical-centre
Title: Great Care
Rating: 5 out of 5
Visited: August 2023
I am a huge fan of the doctrin platform - it works well for me around children/work commitments. I always receive a prompt response. 

Today the clinician assessed that I needed to be seen face to face. I was seen by both a nurse practitioner and a GP, I had a thorough assessment and given appropriate advice and treatment. 

The whole process was streamlined and efficient! I appreciate how much pressure your staff are under but all were kind, polite and understanding! Thank you so much!
GP surgery review: hereward-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: June 2023
At about 9.30am on a Monday morning I booked a telephone consultation for 2.30pm that day using the app. I was very pleased to get one knowing how busy Mondays usually are. My phone then rang less than 5 minutes later as the GP concerned had a gap in her timetable. My problem was quickly dealt with and I was able to collect my prescription within an hour. I have always found the service from Hereward Practice to be first class but this time even exceeded expectations. Thank you.
GP surgery review: hereward-medical-centre
Title: Excellent care
Rating: 5 out of 5
Visited: June 2023
I had a problem requiring an urgent appointment and was treated with kindness and respect by the receptionist. I was given an urgent appointment and received a telephone call within 30 minutes and a subsequent face to face appointment 15 minutes later. I received a thorough assessment and after a telephone consultation to a specialist department at Peterborough City Hospital, was forwarded A & E for further tests and treatment. The service and care I received was timely, professional and all staff involved were very kind. Thanks to everyone at Hereward for providing excellent care with that extra human kindness, especially as the NHS is facing many challenges at the moment.
GP surgery review: hereward-medical-centre
Title: Incredibly helpful chasing-up
Rating: 4 out of 5
Visited: June 2023
I went to the group practice for a “To whom it may concern” letter. Receptionists were great at chasing up the progress of this (even though it was my own fault for leaving it too late!). I managed to collect my letter in time, as another GP kindly signed it, rather than waiting for first GP to come in for their next shift.

Very kind. Very dedicated. Very efficient.

I’m grateful 😊
GP surgery review: hereward-medical-centre
Title: A prompt, efficient service
Rating: 5 out of 5
Visited: June 2023
Over the past few months I have had cause to contact the surgery . I have always been treated in a prompt and efficient manner. I have had telephone consultations always on the same day as I telephoned. My most recent experience I had a ten minutes telephone call resulting in a same appointment day consultation with the Doctor. I then treated for my complaint. I have always been treated well by the Hereward Practice. I am sure other less well performing practices could learn form Hereward Practice.
GP surgery review: hereward-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: June 2023
Was given appointments at short notice and received help when requested.Communication was first class at all times.
GP surgery review: hereward-medical-centre
Title: Exvellent
Rating: 5 out of 5
Visited: May 2023
I contacted the surgery late Monday morning, I was told a doctor would ring back after 2. I received my call at 1.30. The doctor  discussed my symptoms with me and thought I should have antibiopics i would also need to have a blood test. I collected my form from the surgery around 3 and headed off to Stamford for my blood test.waiting time was about 20 mins, not bad at all.  I collected my prescription from Tesco pharmacy later that afternoon. The following day, Tuesday I received a call from the doctor around 6.45 in the evening to confirm that my blood test showed I had an infection and did need the antibiotics. I find the receptionists and the doctors to be very kind and helpful.
GP surgery review: hereward-medical-centre
Title: Good Practice.
Rating: 5 out of 5
Visited: May 2023
I have always found the practice to be supportive, caring and kind. The GP’s and all who work there have always listened to my health issues and I have always been given the time to talk. My medication is revised when needs be and they are all brilliant. I am so pleased to have found such a lovely practice. Thank you.
GP surgery review: hereward-medical-centre
Title: Excellent care
Rating: 5 out of 5
Visited: January 2023
I can’t thank the surgery enough for excellent care this evening. Within three quarters of an hour of my phone call to the surgery I had received a call back from a doctor and was sitting in the surgery waiting to be seen. After a thorough examination and discussion about available options I was given a prescription and advice. I feel very lucky to have such a good surgery and service.
GP surgery review: lakeside-healthcare-stamford
Title: Excellent experience
Rating: 4 out of 5
Visited: January 2024
Saw the Doctor on time, very pleasant and efficient, had ECG 15 minutes after appointment and my blood test 15 minutes after ECG, the hole process took just over an hour, well done to all at the practice.
GP surgery review: lakeside-healthcare-stamford
Title: Friendly and spent a lot of time with me
Rating: 5 out of 5
Visited: January 2024
I had a a 5 year medical review which involved a few blood tests and then discussion about the results
GP surgery review: lakeside-healthcare-stamford
Title: Not welcoming
Rating: 2 out of 5
Visited: January 2024
Dr was very dour and seemed an effort to smile. Made me feel like I wanted to bolt straight out of the door. A friendly smile is not much to ask? I know they are under stress but surely a smile is essential for relaxing the patient?
GP surgery review: lakeside-healthcare-stamford
Title: Excellent service
Rating: 5 out of 5
Visited: December 2023
Very easy to book an appointment online. GP was excellent. Very pleasant, thorough & reassuring. 
Lovely manner.
GP surgery review: lakeside-healthcare-stamford
Title: Friendly
Rating: 4 out of 5
Visited: December 2023
Nice atmosphere and helpful staff and a very caring  G.P. it may be a challenge to get an appointment but when you do you are treated well.
GP surgery review: lakeside-healthcare-stamford
Title: Good service aftr
Rating: 4 out of 5
Visited: December 2023
After leaving hospital keeping a check  on me and now following up on  my troubles I'm having with my anal passage
GP surgery review: lakeside-healthcare-stamford
Title: Good review
Rating: 5 out of 5
Visited: December 2023
First receptionist @sheepmarket very helpful.
Second was lacking compassion.
The doctor I saw was very helpful and polite 10out 10 for him
GP surgery review: lakeside-healthcare-stamford
Title: An appointment
Rating: 4 out of 5
Visited: December 2023
Turned up for an appointment could not sign in turned out it was a telephone consultation   recaptionist arranged for it to be changed to a consultation  with doctor
GP surgery review: lakeside-healthcare-stamford
Title: Once a great Practice - but no more
Rating: 1 out of 5
Visited: December 2023
I called at 10.40am - I was 13th in the queue and waited 20 mins. I explained that I was seeking pain relief for recurring excruciating muscular back pain. It wasn't considered urgent enough for Lakeside - not for a same day appointment or even a telephone / online review - I was offered an appointment in 3 days time. Now in the current scheme of things, 3 days is probably not that bad - but if you're in severe pain you need help now. And we wonder why A&E is full to bursting point?
GP surgery review: lakeside-healthcare-stamford
Title: Adequate
Rating: 4 out of 5
Visited: December 2023
Struggle to get appointments and when I ring there is normally min of 40 calls in front even when ring at 8 am but doctors good when I do
GP surgery review: colsterworth-surgery
Title: Not just great.  Fabulous
Rating: 5 out of 5
Visited: March 2023
This comment is an ongoing one. I have never known so many caring and wonderful staff. The g.p and reception staff are  at different ends of a scale. I mean this by saying when I first rang the receptionist was unbelievable. So caring ang understanding. My GP just the same. In between was the most wonderful supporting staff. The reason. I unfortunately lost my wife suddenly in march 2023.  I was on holiday at the time in Cornwall.  The support care and help they gave me was unbelievable. I cannot thank them for all the care and support they gave and still are giving me. My wife and I were together for 41 years and I miss her so much even after nine months since I lost her. I don't know how to explain this but I know how difficult it is to run a surgery. This team at Colsterworth must be one of the best in the country. They have supported me so much and I ca lol
GP surgery review: market-cross-surgery
Title: Dissatisfied
Rating: 3 out of 5
Visited: April 2023
My initial service received was great and some tests were conducted.
These tests were completed two weeks ago and due to the referral being made by a stand in Doctor, who is no longer present. 
My test results still haven't been reviewed  despite several calls to follow up the results.
I keep getting to call back in the afternoon  or tomorrow as the test needs to be downloaded and still hasn't. This has taken place three times now and feel some what disappointed.
GP surgery review: market-cross-surgery
Title: Not a satisfactory consultation
Rating: 1 out of 5
Visited: March 2022
The GP I saw had no time to discuss issues. Was rude, uncaring and made it clear I had my 10minutes consultation. This was my first and last consultation with this particular GP and have since left this practice.  I understand the pressure GPs etc are under, however to be told I had my time limit and it would not be fair on other patients to keep them waiting was not acceptable. I have had to wait many times and had to put up with being seen later than my appointment time. At  the age of 75 I would have expected to receive appropriate care and consideration. I will add however, after years of being a patient this was the first occasion I have been treated so badly.
GP surgery review: st.-peters-hill-surgery
Title: Adequate practice
Rating: 4 out of 5
Visited: August 2023
Was seen on the day I needed the appointment which was made online and I find it is too difficult to make a telephone appointment
GP surgery review: st.-peters-hill-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Over the past 12 months I have had numerous interactions with the surgery mostly starting with a request through ask my gp. 
Each time I have contacted the surgery via this method I have received a response on the same day by the named doctor. I remain under the surgery for on going medical support. Again I have found this support/advise to fantastic. 
Thank you for everything so far!!
GP surgery review: st.-peters-hill-surgery
Title: Good practice
Rating: 5 out of 5
Visited: July 2023
I contacted the surgery by telephone first thing in the morning, saw a GP at lunchtime. He took photographs of the problem and sent them off to be checked and by 5.30 pm I had the results. I am very grateful and reassured by the prompt attention I received.
GP surgery review: st.-peters-hill-surgery
Title: A Very caring practtice
Rating: 5 out of 5
Visited: May 2023
I was at my surgery twice in a week.Both the Dr and the practice nurse I saw were kind,caring and put me right at ease.I can't thank them enough as we r truly blessed to have such an excellent  practice so easy to walk to.
GP surgery review: st.-peters-hill-surgery
Title: Response was very quick and exactly what I wanted
Rating: 4 out of 5
Visited: May 2023
Very quick response, exactly what I wanted, vary happy with the service I received. Follow up required and hopefully it will be the same standard
GP surgery review: st.-peters-hill-surgery
Title: Caring, helpful staff
Rating: 4 out of 5
Visited: January 2023
When needing to contact the practice staff they are very efficient and helpful. Ask the gp has worked well for me on other occasions.
GP surgery review: st.-peters-hill-surgery
Title: Outstanding Care
Rating: 5 out of 5
Visited: December 2022
As the parent of a child with a long standing illness that’s fairly new and challenging to treat, it’s been a tough couple of years. We changed to St Peter’s Hill Surgery last autumn on a professional recommendation because the previous surgery were not making progress and it was negatively impacting my child’s physical and mental health. By contrast St Peter’s Hill staff have held multiple face to face appointments, made referrals, completed tests and done everything possible to get her through a challenging time. They are knowledgeable, caring and most of all, prepared to listen to what she has to say, the Doctors who have treated her could not be more attentive and supportive. Through their thinking outside the box approach to treatment we have seen such positive results and although we have a long way to go, as a parent I can’t thank them enough.  Fantastic surgery, highly recommended
GP surgery review: st.-peters-hill-surgery
Title: Awful telephone manner
Rating: 2 out of 5
Visited: November 2022
Had the "pleasure" of having to contact the surgery for a health issue.  Internet on my phone was not working, so I used the good old phone number only to be questioned why I didn't use the AskMyGp in a very rude manner.  After trying to explain (which I shouldn't have to in first place- be a bit mindful, not everyone will have money to pay Internet bill this winter , just because I'm young it doesn't mean I'm tech savvy either), anyway I was told that I would be receiving a phone call.  However what I got was a text message that in order to reply to, I had to go on to browser.  Yes,  baffles me too. Luckily by that time I was at work and could connect to WiFi there.
 Is this in order to lower the patient demand?
GP surgery review: st.-peters-hill-surgery
Title: Very helpful
Rating: 4 out of 5
Visited: November 2022
Had phone consultation with doctor listened to my problems and is dealing with issues in a very efficient manner
GP surgery review: st.-peters-hill-surgery
Title: Disappointing
Rating: 2 out of 5
Visited: June 2022
I have had mixed experiences at this GP surgery but today was typical of trying to get a repeat prescription. Told by the in-house pharmacy that there is no prescription to collect and advised to speak to Reception. Receptionist advises there is no prescription written up and she does not know where the prescription is. I find this breach of confidentiality concerning, since I definitely posted my prescription into the letterbox prescription dropbox (I also query how this letterbox cannot breach confidentiality guidelines since you are able to see the personal details and prescriptions of patients, and even grab them out of the box should you wish to). The Receptionist appears to struggle to understand what I am telling her about the prescription, and then also proceeds to inappropriately give me unsolicited medical advice about the prescription. She appears unconcerned about the loss of my prescription, tells me that I should not be ordering it a month early and that I need to use AskMyGp tomorrow. (I have learnt from previous experiences with this Surgery that you should not leave prescriptions until used up as they get lost or you suddenly require a face-to-face appt which will be in 2 weeks time). All in all a futile experience, which I am sure will be repeated in the future should I remain at this Surgery.