janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-sides-medical-practice
Title: May aswell talk to a brick wall
Rating: 1 out of 5
Visited: October 2023
2 days on the bounce Iv rang at 8am for a same day appointment. None left. 
So today I have requested an emergency appointment due to a massive decline in my mental health. This was due to another health care professional encouraging me to do so.
Iv opened up & im asking for help (which has taken some guts) to literally receive a text message saying ‘we will discuss further tomorrow at an appt’.
Tomorrow may be too late for some people with mental health issues..
GP surgery review: the-sides-medical-practice
Title: Positive communication
Rating: 5 out of 5
Visited: March 2023
As a carer for an elderly parent with Dementia and having a number of complex health conditions I have found that a number of the GP’s and health care staff at the practice really helpful. Time has been spent explaining the diagnosis , treatment information clearly and check I have understood. I also appreciate the quick tips for the correct way you should take your meds. 
Things can get overwhelming so I appreciate the clear, understandable and patient approach. Thank you
GP surgery review: the-sides-medical-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: March 2023
All staff are amazing, kind helpful and respectful.  Received a telephone consultation, was then seen to check on my symptoms, was quickly assessed, given treatment, made me feel cared for, confident in care and amazed that even at difficult times for the nhs the best service and care is offered.
GP surgery review: the-sides-medical-practice
Title: Terrible communications and lack of care.
Rating: 2 out of 5
Visited: December 2022
We called the doctors where a phone call consultation was booked again not being able to be seen face to face. We waited for the doctors call that morning which never came so that day we turned up to the surgery and refused to leave until we had our consultation which then the doctor phoned after 15 mins of being there. We were prescribed antibiotics in the short term and told our results would follow us over the phone in the next 24 hours which has still not arrived and now we’re at Xmas Eve which is day 6 after the consultation and can not get any response. 
The symptoms have not completely gone. 
Patients come 1st in everything we do is one of the NHS values yet we are not seeing this.
GP surgery review: the-sides-medical-practice
Title: Loving the new over the phone consultation
Rating: 5 out of 5
Visited: September 2022
I have had to use the doctors twice in the past 2 weeks and i have to say the experience was excellent! So much prefer the telephone consultation. Whilst it's nice to see people again after going through COVID, I think this process is much better than sitting in a waiting room with other poorly patients and means I do not have to take time out of my working day other than a phone call. Even getting through for an appointment now you have the queuing call back is far easier than ever. Really excellent service, thank you!
GP surgery review: the-sides-medical-practice
Title: Easy to access practice
Rating: 5 out of 5
Visited: September 2022
I know many patients complain that they can't get through to their surgery. The Sides phonelines are busy but they offer a service whereby you can hang up but keep your place in the queue and receive a callback when at the front of the queue.
Since Covid, telephone consults have become the norm however face to face appointments are offered when needed. I've never struggled to get an appointment and they generally run to time. All staff, medical and clerical, are really friendly and supportive.  
I'm not sure if it's different ways of working that have persisted since the pandemic, or a change in management/strategic decisions but I definitely think The Sides has come out of the pandemic a better and more accessible practice.
GP surgery review: astley-general-practice
Title: Great service
Rating: 5 out of 5
Visited: December 2022
Contacted surgery at 12.44 regarding my baby. I was offered an appointment for 1pm which was amazing but unfortunately I did not have a car so couldn’t make it in time. They offered me online consultation. By 1.06pm I had sent my concerns with pictures, received a reply from a GP with a diagnosis and a prescription had been sent to the chemist. Totally fantastic!
GP surgery review: astley-general-practice
Title: Not Good Practice
Rating: 3 out of 5
Visited: October 2022
I sat on the phone in a queue of 2 twice today
Twice I was cut off
Wasted over 40 minutes in total
I now have to make my way to the surgery to speak to someone regarding my query
GP surgery review: astley-general-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: October 2022
Highly proficient and curtious service from the receptionists, nurses and doctors. Helpful in every way, easy to get an appointment and quick to see a doctor.
GP surgery review: astley-general-practice
Title: Absolutely fabulous service
Rating: 5 out of 5
Visited: August 2022
I requested medicine on mygp at 8am it was at my nominated pharmacy by 11am. Absolutely brilliant. I never have any problem with my requests. When I visit in person or telephone the surgery the staff are always really friendly, helpful and understanding. I love my surgery.
GP surgery review: astley-general-practice
Title: Truly excellent, caring service
Rating: 5 out of 5
Visited: July 2022
Following the recent death of my father, my elderly mum has moved to Astley to be nearer me as I am now her carer.  My mum has multiple, complex chronic illnesses requiring a lot of medication and GP support. The move to a new GP was daunting for her but the support she has received from the doctors and receptionists at the practice has been excellent. Her records were moved across very promptly and she was contacted proactively for a medication and health review within a fortnight. Following this she was referred very quickly for additional diagnostic tests. A slight problem we had accessing the NHS electronic patient record system to reorder her prescriptions was dealt with immediately by the receptionist when we called the surgery. Overall the move to a new GP and practice has been so reassuring to my mum, helping her through an otherwise difficult personal situation. I cannot thank you enough for all your care, compassion and understanding. You are all a credit to the NHS.
GP surgery review: astley-general-practice
Title: Very difficult to get in touch on the phone
Rating: 1 out of 5
Visited: May 2022
I was in a queue on the phone 4th one. I was waiting for almost 30 minutes and when it was my turn,they hung up on me. This is not the first time that happened.
GP surgery review: astley-general-practice
Title: A breath of fresh air
Rating: 5 out of 5
Visited: April 2022
I was with a different practice for many years before I transferred to Astley General Practice. What a breath of fresh air! I get texts reminding me of appointments, of test results and for times when the doctor needs to discuss results with me. Prescription requests are in promptly and referrals don’t sit on someone’s desk for weeks until I chase them up. I get through on the phone easily and the reception staff are polite and friendly. The nurse practitioner is also very approachable, as are both doctors. Thanks for making such a difference!
GP surgery review: bee-fold-medical-centre
Title: Disappointed and unsatisfied
Rating: 1 out of 5
Visited: October 2023
I was advised by the GP that he would be sending me some talking therapy links, still not received them! Not happy that you go to a call centre now to book an appointment rather than speaking to a member of staff at the practice.  Very impersonal and more like a business is being run!  I rang and asked for an appointment today, I was asked what was the appointment for I said Mental Health and was then told no appointments until the 8th November. I was asked to explain more about my symptoms, I said I'd rather not thankyou and was told because I wasn't willing to go into my personal Mental health issues with a non medical member of staff then they couldn't offer anything sooner, then advised to ring out of hours or ring at 0800 hrs in the morning see if they had any appointments.  This was not helpful.  I am now attending  A & E to clogg their services up with something that is not A & E suitable because I am at my witts end and need help!!!!!  Thanks again Beefold Medical Centre
GP surgery review: bee-fold-medical-centre
Title: Very  inconsistent
Rating: 4 out of 5
Visited: January 2023
is to much trouble  to ask  the doctor  to sign two items at once  when the ordered when the percriptions were ordered  on Thursday 5th  January and only  one  had got to boots Tuesday 10th  January so a 80 yrs man had to trail  back  when the doctor  decided  to sign the other
GP surgery review: bee-fold-medical-centre
Title: Helpful
Rating: 4 out of 5
Visited: September 2022
Always answer the phones. Helpful staff who will do their best for you. Need consistency with GPs mainly locums. However the locums have been excellent
GP surgery review: dr-anderson-&-dr-ahmed
Title: Shocking treatment
Rating: 1 out of 5
Visited: January 2024
Phone line always off, when it is on you wait 25 mins at first place in the queue, ask my gp always offline and displays incorrect information, receptionists are rude, tell lies and are dismissive. Had the phone put down on me today by the receptionist after waiting 30 minutes at number 1 in the queue, the gp had missed 2 phone call appointments with myself yesterday and when i asked about was told i would have to wait another week, when i said this was unacceptable and aske for another solution she hung up on me, appauling.
GP surgery review: dr-anderson-&-dr-ahmed
Title: No call back
Rating: 1 out of 5
Visited: January 2024
Rang to ask for appointment could not give me appointment, but could give me a phone service this I never got it’s now 4 days since i rang. Rang back the next day and was told not to worry. I will be called today which was Thursday. I have been with the surgery 50 years or more. And I never had to complain before. So please can somebody pick the phone up and let me know what’s happening.
GP surgery review: dr-anderson-&-dr-ahmed
Title: Great experience
Rating: 5 out of 5
Visited: September 2023
New to this practice,rang this morning,spoke to a lovely receptionist who sorted appointments for new patient medical ,smear and flu injection all at a convenient day and time for me. I mentioned I had a urine infection ,she filled the ask my GP form for me over the phone. 20 minutes later the Nurse Practitioner rang me and sorted things out and prescription sent to the pharmacy. Excellent service and credit where credit is due. Could not have asked for a better experience. Well done to all the team.
GP surgery review: dr-anderson-&-dr-ahmed
Title: Poor- Very Poor
Rating: 1 out of 5
Visited: August 2023
Getting past the reception is an absolute battle. (If you can get in touch with them!) tried to book an appointment but the Ask My GP app was turned off, tried phoning and after 20 mins spoke to someone who then said you have to make an appointment on the App (Ffs!)when I said it was useless the receptionist said “ Me or the system? Because if it’s me then I’ll hang up now” that’s what they think of us plebs! It comes to something when you can’t make a valid complaint without being threatened! The system is not Fit For Purpose. And I’m sure that if the GP’s knew how their reception acts they would do something about it. Wouldn’t give them the steam off my tea. When I got through she wanted to know what the symptoms were - sorry but she isn’t qualified to ask me my problems, she isn’t a GP so she got no information from me. Poor on all fronts!
GP surgery review: dr-anderson-&-dr-ahmed
Title: Reception
Rating: 3 out of 5
Visited: May 2023
I have been with boothstown medical center (in its various incarnations) for over 50 years.
The service is getting ridiculous. I tried to book an appointment online to find that the online service was not working (why this has to be a live booking service i do not know) The site advised me to contact the GP surgery directly. I was on hold for 5 minutes only to be told that i had to wait until Monday (today is Friday) to book online again.
This is madness.
In 2023 we dont have a system that can take booking and distribute them so staff when they are available.
The service was better when a pad and pencil was used.
GP surgery review: dr-khatri-cp
Title: Difficult to order repeat prescriptions
Rating: 2 out of 5
Visited: February 2023
I have tried various online systems to order repeat prescriptions but it is becoming increasingly difficult.  The last time I was told to use the Evergreen app but the practice is not registered.  Their own website tells you to use Patient Access but you either need a letter with a code or have to link your NHS login.  I have tried to link my NHS login but I just get a message saying unavailable and try again later.  This leaves no option but to either ring the surgery or go in and order your prescription.  I don't think either of these options are very efficient.
GP surgery review: dr-khatri-cp
Title: Amazing staff
Rating: 5 out of 5
Visited: November 2022
Can’t thank this practice enough for all that you do. With the current situation with the nhs the practice staff at the surgery Tyldesley have been great with me and my family. I believe the practice is under new management which has been a positive move thank you
GP surgery review: dr-khatri-cp
Title: Very helpful staff
Rating: 5 out of 5
Visited: November 2022
My health review was very informative explaining my bloods & the benefits of statins. Thank you everyone at The Surgery
GP surgery review: dr-khatri-cp
Title: What an excellent surgery
Rating: 5 out of 5
Visited: March 2022
Have just visited the surgery with my elderly parents.The staff were  so helpful and friendly, and patient focused.  The trainee GP was efficient and pleasant and dealt with my father’s problems , with good explanations.  .The staff member who chaperoned my father was so observant and spotted a suspicious mole on my mums  hand. I am so impressed with all the staff here , you can always speak to a friendly member of staff , so unlike other surgeries . We are lucky to have such an excellent GP practice.
GP surgery review: dr-kk-chan-&-partners
Title: Going downhill
Rating: 3 out of 5
Visited: November 2023
Not happy with practice at all ! My medication has started to become irregular and as for appointments you cannot get see a doctor or NP ! Been waiting nearly 2 years now to sort out hearing aids rediculous , Get told 4 weeks for results from hospital for a heart monitor results and then told 8 weeks by receptionist at doctors, 2 weeks ago they told me prescription was going to Boots still waiting so I’m now running out of medication but can only ring after 2pm and I’m working !!  So possibly going be another week now before it’s sorted !! I have heard other peppy complaining about the surgery as well so think it’s about time for a change if things don’t improve !
GP surgery review: dr-kk-chan-&-partners
Title: Great!!
Rating: 5 out of 5
Visited: August 2023
I have seen so many bad reviews about this surgery but I cannot praise the staff enough. The receptionists are always very helpful and friendly and every doctor and ANP have always provided me and my children with the best care. I just wanted to say thank you.
GP surgery review: dr-kk-chan-&-partners
Title: Nurse Practitioner
Rating: 5 out of 5
Visited: November 2022
I attended Ormerod house earlier today to see one of the Nurse Practitioners. I very nearly cancelled this appt but so glad I didn’t. The NP  was fabulous and has provided so many answers to issues that have been troubling me for some time. She had great knowledge of my symptoms and treated me with respect , empathy and understanding. I left the surgery feeling full of hope and hopefully the correct medication for my ongoing issues. I have never had any complaints with the doctors and staff at Seven Brooks however feel this member of staff really does make a difference and deserves this positive feedback. She is a credit to the NHS.
GP surgery review: dr-kk-chan-&-partners
Title: Is there actually even a doctor present?
Rating: 1 out of 5
Visited: July 2022
I am becoming more concerned that this practice might not actually have a doctor at all. Unless you get through at 8.01am there are no appointments available. For someone tech savvy the online ask my gp is a total nightmare. The poor receptionists might as well work as the out of hours switch board because thats the only place they can send people. 

About ready to report the GPs as missing persons
GP surgery review: dr-kk-chan-&-partners
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
I have recently moved out of the Atherton area and sadly have had to change GP. I would like to thank the GPs and practice staff for the care and treatment I received whilst I was a patient. Reception staff are very helpful and courteous, appointments are easy to book via the Ask my GP service once you get used to navigating your way around and the care I received from the GP was excellent. Appointments were not rushed and I felt that my opinion was important. As a result I felt involved in my own care at all times.
Thank you again.
GP surgery review: dr-kk-chan-&-partners
Title: on line gp service
Rating: 5 out of 5
Visited: May 2022
how is a mature patient supposed to cope with your online gp it's a mine field one can't get through on the phone and if you do its takes weeks for an appointment. I only want to make an appointment for a flue. please make your online booking easier for us simple soles I do not have a problem with the doctors or staff, just the system
GP surgery review: dr-vardhan's-surgery
Title: 26 minutes to get through!
Rating: 3 out of 5
Visited: July 2023
Had to chase up a prescription on the Friday that hadn’t been signed off even though I requested it on the Monday, first phone call took 9 minutes to get through, then later had to call back to confirm it had been done, 26 minutes on hold and I had to terminate the call as I only get 30 minutes for my lunch. 26 minutes and not answered!! So now I will have to try again on my next break which is only 15 mins and hope I get through in less than that.  I have the screen shot to prove it in case anyone thinks I’m exaggerating.
GP surgery review: elliott-street-surgery
Title: Allways offline
Rating: 4 out of 5
Visited: March 2023
whenever I try to contact the surgery through the My GP service, I invariably find that it is offline and therefore unavailable.
This is very annoying and the website needs to be updated to show what hours this service is open for contact, and also show specific  times when the service is not available.
GP surgery review: elliott-street-surgery
Title: Impossible to make an appointment
Rating: 1 out of 5
Visited: February 2023
Impossible to make an appointment or get advice. No answer when phoning the surgery during opening hours and 'Ask my GP' online service is not working/open after repeated attempts to log on
GP surgery review: elliott-street-surgery
Title: Excellent care
Rating: 4 out of 5
Visited: January 2023
Phoned late Monday morning with urgent request for help for a patient who we felt was in a critical way, explained situation to the receptionist, within 15 mins the patient had been phoned and brought into surgery for an afternoon appointment, he was assessed by two GP's and referred to emergency care at the hospital. Thankful to all involved providing superb care in a climate of Primary Care constraints, our family friend is a veteran and this surgery has provided him with the best care and hopefully he will now receive the same in secondary care.
GP surgery review: elliott-street-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I used ask my GP online and I got a response and appointment on the same day. Doctors are professional and reception staff are friendly. Thank you
GP surgery review: elliott-street-surgery
Title: Poor service
Rating: 2 out of 5
Visited: August 2022
Tried to ring through to the practice, the phone was ring for 30 minutes and no answer. AskmyGp appears to always be offline. We only wanted the email address to request a prescription. Have tried to ring in the past with the same waiting times for phones to be answered. Very frustrating
GP surgery review: elliott-street-surgery
Title: Unable to speak to a doctor
Rating: 2 out of 5
Visited: January 2022
I have found that Ask My GP is usually offline during surgery hours, despite the recorded message on the phone saying that it is always available and quick and easy for patients. The phone is often left to ring for over 20mins or not answered at all. Even though I have specifically asked to speak to a doctor, I have been told I can only see the nurse or that I can have an appointment for a telephone appointment in 2 weeks time when the doctor will ring me. Please can we get back to the kind of service we had before covid , being able to see a GP to discuss private health concerns, not a telephone examination with the use of a smart phone?
GP surgery review: meadowview-surgery
Title: Outstanding practice
Rating: 5 out of 5
Visited: October 2023
Always make you feel comfortable and listen and provide outstanding communication skills. Make you feel at ease and confident when having a face to face appointment.
GP surgery review: meadowview-surgery
Title: Very good Drs,nurses & reception team.
Rating: 5 out of 5
Visited: September 2023
My latest contact with the Dr & team on my Gp app very quick response always resolves are problems & reasures us & does there upmost best to help i feel very happy knowing we have the back up we need & would highly recomend this practice many thanks for all u do.
GP surgery review: meadowview-surgery
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
.Meadow view is a great practice, All doctors and staff are very kind and considerate. Every time I have had to see a doctor I have been seen within a few hours of my initial phone call to the reception or even better the Ask my GP Page xxx would recommend.
GP surgery review: meadowview-surgery
Title: Efficient practice and service
Rating: 5 out of 5
Visited: September 2023
I’ve always found my practice to able to offer appointments or contact in a prompt and timely manner from an ask my gp request. A recent query was placed mid morning and by the end of the day I had a return call 
, diagnosis and treatment. This followed the following week with results and a phone call. I certainly cannot fault the practice or staff at all, especially as GP practices get bad press of late., I would highly recommend my surgery. Thank you for your care for myself and my family.
GP surgery review: meadowview-surgery
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Using the ask ask my gp app ,I experienced  easy to follow questions ,a quick respose and happy outcome,I personally recommend this approach if you can use this service as it frees up your time and a surgery visit , which will free up a face to face app for someone who needs to see their gp in person . Very satisfied with the service
GP surgery review: meadowview-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2023
I have no hesitation in recommending this Practice.  Access by the online system is easy to use and I have always been contacted on the same day.  The doctors listen to you and take your concerns on board and explain everything in language you can understand.  The whole medical team are friendly, professional and knowledgeable and the reception staff are always polite and helpful.  This Practice is definitely patient centered treating you with dignity and respect.