janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-barkantine-practice
Title: Failure to inform
Rating: 2 out of 5
Visited: August 2022
A GP refused to prescribe repeat medications for no reason - no contact at all, no explanation leaving without medication for several weeks. Actually was allowed to see a GP - not the one who unprofessionally ignored me and though the matter was resolved. Sadly, 2 more medications have been "banned" again without any contact to inform me. Seems that now I am old I can be ignored and shoved aside to become ill and save them the bother of having me as a patient. Symptoms of not having medication are worsening but request for contact has been ignored.
GP surgery review: the-barkantine-practice
Title: Asked to contact & ignored
Rating: 1 out of 5
Visited: June 2022
I left a review and received the response to contact the complaints manager. I did - twice.
No acknowledgement - not even the now standard auto response; 'we are so very busy due to unprecedented circumstances'.
So why bother?
GP surgery review: the-barkantine-practice
Title: Not allowed medication any more
Rating: 2 out of 5
Visited: June 2022
Tried to see a doctor for 3 months but always unavailable. Condition deteriorated, sought care elsewhere and now in need of major treatment. Complained. As soon as complaint made my lifelong medication was cancelled leaving me without medication in a few days time. I was not shown basic, common decency by informing me of this seemingly negligent treatment - NO explanation, no attempt to contact - no phone call, message, email not even a letter. Complained - sent email demanding I attend for blood test. I know what blood tests may be required - but only one requested. Asked to see a doctor for explanation and was refused. Told the health care assistant (HCA)(someone with NO clinical training) would decide. I told the HCA what test should be taken.
So, my medical care appears to be up to me and the HCA.
GP surgery review: the-barkantine-practice
Title: Great service
Rating: 4 out of 5
Visited: April 2022
As a fellow doctor (PICU SPR) I know how hard general practice is working at the moment, but I must say, I have always had great interactions and advice from my GPS in this practice - EVEN during the pandemic! Even though the last 2 appointments were over the phone, they were thorough and efficient. Investigations were ordered & occurred quite soon afterwards. I also had discussions about the results!! I can only say - keep up the amazing work!! I know how hard you work and it is greatly appreciated!!!
GP surgery review: the-barkantine-practice
Title: Awful practice
Rating: 1 out of 5
Visited: April 2022
This practice is awful. Was told I would be contacted about test results in 7 days and was never contacted even after a month.

I tried ringing the reception and they are the rudest and most dismissive people I've ever spoken to, it's like they don't even realise they have people's health at stake. They said they have my results but won't tell me or book an appointment to talk to a gp whilst on the phone instead they were obviously trying to get rid of me and send me away to book one myself online. The whole time in a tone that was making it out like i was stupid for calling.

Unfortunately my results came back alarmingly bad and it makes me wonder what would have happened if I trusted them and waited for them to contact me. I could easily have forgotten about it and lived as if I was healthy when I clearly wasn't. I later found out there is a filing system and they go through what needs to be followed up because there are risks and what is normal and doesn't need a follow up, this was obviously not done in my case over 2 sets of tests.

I've read all the other comments that mention the rudeness of the reception staff being an issue and the Complaint’s Manager saying nothing can be done because the comments are anonymous and to call her but the number given takes you straight to the reception staff in question! If they're already that dismissive and rude (I've been hung up on in the past) I don't feel comfortable them knowing my identity so they can bump me down in the queue for medical situations in future since they're already so unprofessional I wouldn't put it past them!

The reception is a huge problem for all of us, why do you need to know who we are to sort that out?
GP surgery review: the-barkantine-practice
Title: Great practice - excellence in both care and approach
Rating: 5 out of 5
Visited: March 2022
After my recent visit I have to say thank you to the team at Barkentine. The way you handle the pressure you are under is outstanding and the humanity and professionalism (and patience!) everyone exhibited was very impressive.  The variety of people, most of whom are under pressure is extraordinary and your front desk staff handle so many people with humanity and skill.    
I have been on your list for nearly 10 years now and have never left a review to just say thank you. Everyone I have met at the practice, from doctors, nursing professionals, reception staff and even the volunteers during covid-19 vaccination days managed the process intelligently and with appropriate flexibility. (You outshine both the bank I work for and the bank that manages my money for customer service and their customers aren't generally ill or stressed.)    
Over the last 30 months, while I was being treated for a number of complex issues, I knew I could count on the team at Barkentine to manage consultants, hospital visits and therapy.     
Excellence in medicine; Barkentine does that every day.
GP surgery review: the-barkantine-practice
Title: Like not having a GP
Rating: 1 out of 5
Visited: February 2022
Apparently, the staff of this practice believe that all medical problems can be solved magically by filling an online consultation form. After doing that, if you are lucky you get called back after 2 or 3 days during which any medical problem will have obviously worsen. 
If you have to follow up about the same medical problem or miss the call, you have to go through all the same process again. Ah, and of course nobody tells you at which time in the next 3 days they are gonna call, that would be way too smart!

All this is exacerbated by the rudeness of some of the reception staff.
GP surgery review: the-barkantine-practice
Title: Unresponsive
Rating: 1 out of 5
Visited: February 2022
I have been following them to update my Covid vaccine certificate onto NHS system but they have been very unresponsive about this. Kept following them multiple times to which they responded that we have overlooked the emails and please call 111 NHS service for the same, while the NHS told me to contact GP practice for updating the covid certificate in NHS system.
GP surgery review: jubilee-street-practice
Title: Disappointing service
Rating: 3 out of 5
Visited: January 2024
I contacted the surgery through the online form and was given a phone appointment a week later with a associate which is very disappointing as I need to speak to a doctor as I’m going through the menopause and I don’t feel comfortable speaking to someone else as I feel I’m being fobbed off I also filled out another online consultation but had no reply very disappointed with the way it went.
GP surgery review: st.-katherine's-dock-practice
Title: Excellent Service Quality Care
Rating: 5 out of 5
Visited: January 2024
St Katharine's Docks Practice delivers quality care and excellent service and have diligently looked after residents in Wapping and St Kat's Docks area for many years. The front office staff run an efficient and friendly service, while the GP and team are always attentive to patients' requests and needs, whether in phone or in-person consultations. They will always try and see you as soon as possible. Repeat prescriptions are arranged promptly with no fuss at all. And finally, Classic Fm playing on the radio all day makes for a calm and stress-free atmosphere at the waiting lounge! Thank you for your dedication and hard work. Please keep it up!
GP surgery review: the-wapping-group-practice
Title: "The Lady" is rude !!!!
Rating: 1 out of 5
Visited: April 2022
The lady who talks to you when you ring the bell is rude. I called the GP yesterday and ask few details about registering myself. When I reached there a new set of rules were being told in a rude voice. Other patients were also being treated like a burden, as if they are unwanted. Also "the lady" was not wearing the mask properly. Her nose was out of the mask.
GP surgery review: the-wapping-group-practice
Title: Paulo the physio
Rating: 5 out of 5
Visited: February 2022
Very impressed with consultation I had with Paulo the physio and action plan proposed.  A great asset to the surgery.
GP surgery review: the-microfaculty
Title: Really great practice
Rating: 5 out of 5
Visited: February 2022
I’ve experienced nothing but professionalism, dedication and kindness from the team at The Microfaculty, it’s people going above and beyond. In these difficult times of the pandemic they have not missed a beat when it comes to patient care. I have had to reluctantly go in for a few issues and each time, I am taken seriously with thorough and prompt investigation. Whilst I understand that the pandemic has placed pressures on the NHS I’ve still felt cared for and taken care of, I can only wish this is everyone’s experience. Thank you team for all that you have done and continue to do the service is excellent.
GP surgery review: the-microfaculty
Title: Sorry to leave this practice.
Rating: 5 out of 5
Visited: February 2022
I’ve been a patient at this practice for many many years and have recently moved to another area, due to this I have to find another practice.
To say I’m sorry to leave would be an understatement, the care I have received from the Doctor and his team has been exemplary.
I never had a problem booking an appointment, and the staff on reception were always helpful.
The Doctor took any health issues i had on board, and was always on hand to resolve these.
I also had a number of telephone calls with the Doctor and these were handled professionally as i would have expected.  
I’m just hoping my next Doctor affords me the same level of service and care.
GP surgery review: the-penrhyn-surgery
Title: Very few good experiences here
Rating: 1 out of 5
Visited: June 2023
I’ve been a patient here for several years. The phone system is painful and slow, don’t bother with it. If you want an appointment you have to book the day off work and show up in person at 8am on the dot. Bad luck if you get a phone appointment because it’s hard to hear the doctor.  And with the construction going on, an in person appointment is sadly the same. If they say they’re going to refer you to a specialist, don’t believe them. They lost my referral for two months, no apology and clearly don’t care about the impact. They don’t bother explaining things to you, and they won’t give you the time to explain your symptoms. As it turns out this website suggests all the GPs in this area are just as bad, which is why I haven’t switched. I’ve had more luck diagnosing and treating myself using YouTube.
GP surgery review: the-penrhyn-surgery
Title: Personalised care
Rating: 5 out of 5
Visited: May 2023
I had a particularly tough time at work resulting in a downward spiral of my mental health and a new onset of debilitating anxiety. After receiving a couple of fit notes, I was called in for a face to face appointment as per the practice policy. 
I was extremely apprehensive and nervous of the appointment however I was put at ease immediately. The doctor listened and reassured me that I would eventually feel better, that I was reacting to situation and this was not a permanent situation. He then issued a new fit note and offered some advice. I can honestly say this appointment was the turning point in this very difficult time. I felt reassured and supported and I wouldn’t hesitate to go back should I ever need to. Would highly recommend this practice.
GP surgery review: the-penrhyn-surgery
Title: Zero care
Rating: 1 out of 5
Visited: May 2023
The worst service I have ever had to deal with. Wait times of over an hour to answer phone. Always told to use online consultations but the facility is rarely available as they have it turned off. On the rare occasion I have seen or spoken to a Gp they have been impatient and dismissive and left me feeling upset and hopeless. I’ve now had debilitating symptoms for a year and I’m not getting the help I need or any care at all. I really don’t think the practice can cope or fulfill its contract. The sooner they admit this the better. I’ll be moving elsewhere.
GP surgery review: the-penrhyn-surgery
Title: Impossible to get through online booking system
Rating: 1 out of 5
Visited: May 2023
I've been trying to book an appointment to find out my blood test results from November. 

I go online whenever I can at the specific time when it says the appointment system will be back online (e.g. 10am on the next day) but I'm yet to see anything other than an immediate refresh to the next day. 

My partner did get lucky a month or so ago at same practice - so it must be possible some days. 

Really need some support but haven't been able to get in touch again since December and it's now May. Pretty poor. 

Going to change practice but really just want an appointment...
GP surgery review: the-penrhyn-surgery
Title: Can’t even contact them.
Rating: 1 out of 5
Visited: April 2023
The app to book an appointment is always down and says to check back the following day. 

The phone rings out and no one answers. 

Can’t even contact the GP
GP surgery review: the-penrhyn-surgery
Title: Appalling appointment system
Rating: 1 out of 5
Visited: March 2023
Klinik is a total waste of time can never get an appointment as the system is always off and told to come back next day. Next day never happens as surprise surprise Klinik is shut down again.   When speaking to reception about appointments they say "Sorry you have to do it online" totally unhelpful and uncaring.
Only plus side to the surgery is the wonderful nurse who I cant praise enough.
GP surgery review: the-penrhyn-surgery
Title: Very dissatisfied
Rating: 1 out of 5
Visited: March 2023
Had a text last Friday requesting me to come in to reception regarding blood pressure checkup. Receptionist very rude and abrupt but at least the doctor I saw was pleasant. However she gave me a note requiring me to make an appointment with her colleague at reception, when I went back downstairs they were very offhanded and said I needed to do that online, I said don't bother total waste of time. Won't be coming back.
GP surgery review: the-penrhyn-surgery
Title: Unpleasant experience
Rating: 2 out of 5
Visited: February 2023
Unfortunately today I saw the nurse practitioner with my child. It's not the first time I've seen her and her 'bedside manner' attitude wasn't very nice. She was dismissive, and visibly annoyed by the noise made by a 2 year old child who had waited for 30 minutes for an appointment. She was unsympathetic and offered little help support or comfort at a time when I felt vulnerable. My heart sank when I opened the door and saw her as it's not the first time she has treated us in this way. It's very hard to get an appointment at the surgery so when you finally do you want sympathy, kindness and understanding. We left with no support or real advice about what to do and in the meantime my child continues to suffer. I am so disappointed by the experience and do not want to be seen by her again. I understand if there is little she can so although I do think she should have referred us to a specialist as after 3 years of the problem her answer was 'something viral' - so frustrating!! I would at least expect kindness, sympathy and understanding for patients especially young parents and those who are vulnerable.
GP surgery review: the-penrhyn-surgery
Title: Terrible service
Rating: 1 out of 5
Visited: February 2023
Ive just recieved a message advising me i need to loose wieght
If you offered any sort of ongoing care you would know that since you diagnosed me with diabetis. A year ago on your advice i gave up smoking and lost 3 stone  so no i no longer need your dietrary advice
I had to fight to get a second blood test to confirm if the medication was working
GP surgery review: the-penrhyn-surgery
Title: Inappropriate use of patient data
Rating: 1 out of 5
Visited: February 2023
I got 2 texts today one addressed to me and one to my son linking to an attachment requesting I sign a petition against traffic control measures being introduced in the area of the surgery. This is not the kind of communication I expect to have my contact information used for.
GP surgery review: the-allum-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
Always seen on time by friendly receptionist , Doctors always patient with patients always a clean surgery, and waiting area
GP surgery review: the-allum-medical-centre
Title: Not a great surgery but excellent nurse today
Rating: 2 out of 5
Visited: April 2023
I am providing feedback on the excellent nurse who vaccinated my baby today, 6 April 2023. She was friendly, kind, respectful and took time to explain everything and answer questions. I hope to have her for all future vaccination appointments. She is a credit to the surgery.
GP surgery review: the-allum-medical-centre
Title: My practice.
Rating: 4 out of 5
Visited: March 2023
I had a bad chest infection that will not clear .After a phone appointment,was rung by the doctor had a long conversation he asked me to come in . Good advice, hopefully get the bottom of it.
GP surgery review: the-allum-medical-centre
Title: Spot on
Rating: 5 out of 5
Visited: March 2023
Got my travel vaccinations. The nurse was super prepared in regards to my specific case, they were very clear in giving me advice and kind. Really, really appreciated!
GP surgery review: the-allum-medical-centre
Title: Nurse & GP good experience
Rating: 3 out of 5
Visited: March 2023
I have been with Allum medical practice for 22 years. They were excellent when I joined. The last 5 years, not so much. I do think they are trying hard to improve their service. My last 3 experiences have been a very marked improvement. When you are finally able to get an appointment the nurse I saw, and the GP were truly excellent, kind, listened and helped me with what I attended for. 
The 8 am phone dash to secure an appointment, taking me over an hour on 3 occasions is maddening, you are felt feeling helpless and unimportant. The reception staff are friendly, but some are slow and there is a large turn over of staff to my eye, so they appear to be training new people frequently. They have a huge catchment of patience, and working in the NHS is hard. Not enough staff any where. So be persistent, but respectful and you will get the help you need.
GP surgery review: the-allum-medical-centre
Title: Amazing Nurse
Rating: 5 out of 5
Visited: March 2023
We have just finished our 3rd set of vaccinations for our baby and the nurse made this a very easy experience. She was quick and efficient and made us feel very comfortable whilst explaining everything clearly
GP surgery review: the-allum-medical-centre
Title: Improvement in practice required
Rating: 3 out of 5
Visited: March 2023
Had a phone consultation arranged quite rapidly with a doctor which was very efficient. Explained my condition which I have experienced multiple times before and what can be done to prevent it as it impacts my working ability. Was interrupted by the doctor and told that I was asking too many questions and therefore didn't feel comfortable to ask anything further even though I had other questions to ask.
GP surgery review: the-allum-medical-centre
Title: Great service
Rating: 4 out of 5
Visited: March 2023
Today I contacted GP complaining of breathing issues I started to experience recently. I was given appointment same day and Dr contacted me back within an hour. Discussed my recent breathing problems, Dr took time to listen and understand my problem and provided with advice based on his clinical knowledge. Required medication prescribed. Overall I am happy with experience at Allum Medical centre, I have been their patient for more than 10 years. Some people complain about triage system but personally I prefer it as it often saves time for a visit if you only need an advice or certain  prescription. If needed Dr would invite to the clinic for physical check and arrange further investigations. I would recommend Allum Medical centre to friends and family.
GP surgery review: the-allum-medical-centre
Title: Smear test
Rating: 4 out of 5
Visited: March 2023
I had my smear test today by a lovely nurse. She was very informative as she explained the changes within the testing process. Having had a couple smear tests my experience of them prior to this one was not very pleasant but this one was a great experience. The nurse was informative and more importantly gentle and I didn't need to be scrapped off the ceiling. My experience today just goes to show women's health doesn't have to be an unpleasant experience, thank you.
GP surgery review: the-allum-medical-centre
Title: Excellent customer service
Rating: 5 out of 5
Visited: March 2023
Today I attended Allum for a smear test with the nurse. She was extremely kind and patient with me and explained everything clearly and in great detail. I felt very comfortable and was able to also ask her additional questions. It made an unpleasant experience much better for me and I really appreciated her demeanour and professional behaviour. Also I had to obtain sone paper work from reception and the young man in reception was also very helpful. I always have such a good experience at Allum. Everyone that works there from the drs to the nurses and support staff do such an excellent  job and always make you feel heard and respected. Well done everyone
GP surgery review: addison-road-medical-practice
Title: Diabolical
Rating: 1 out of 5
Visited: August 2023
The lack of communication at this practice is actually astounding. I’m told one thing and then told ‘you shouldn’t have been told that’. Highly frustrating when it comes to booking appointments/getting answers for queries. More recently a receptionist told me a test result was fine, which I was then told by a doctor it was not fine and actually concerning. Had I not pressed for an appointment to speak to a doctor I dread to think what could have happened.
GP surgery review: addison-road-medical-practice
Title: Fantastic service
Rating: 5 out of 5
Visited: July 2023
After submitting an online appointment request at 7.30 am for my daughter, on 3 occasions we were given an appointment the same morning. Even better, it was with the same GP who knew our ongoing issues. I was so impressed with the continuity of care. The GP was invested in our issue and that was comforting to know. She followed up post appointment with a call and next steps.
GP surgery review: addison-road-medical-practice
Title: Very kind helpful reception staff
Rating: 5 out of 5
Visited: July 2023
The reception staff when I needed to rearrange an appointment were very kind and helpful. They reassured me and rearranged immediately. I was very impressed by their thoughtful and lovely. It made me feel seen and taken seriously. Thank you
GP surgery review: addison-road-medical-practice
Title: Fabulous all round support
Rating: 5 out of 5
Visited: July 2023
Joining this practice has been great. I recently moved from near Lloyd park and did not get anything like this support. It’s easy to make contact, have online consultations which lead to very helpful suggestions. Appointments easy to get as well. Receptionists nurses and GPs all been brilliant thank you