janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: gp-at-hand
Title: Download the app and never look back
Rating: 5 out of 5
Visited: January 2022
The most convenient and effective of all NHS services. Have you ever had a time when you are in need of a simple doctor consultation but are discouraged to go to your GP because of the queues and the need to travel/ walk to the GP practice? Well, then this app will make your life way easier! You can book a GP call/ video within minutes and receive real medical advice. Previously, I often found myself delaying my medical concerns and appointments often due to inconvenient opening hours of GP practice or just filling silly about going to a doctor with one question. Now, whenever I am concerned about anything I just set up a call and have a quick chat with a doctor who can advise me, prescribe medication or send for further examination. Babylon has multiple medical centers where you can also see a GP if there is a need for physical examination. Going to a doctor, caring for my health and closely monitoring it became so easy with Babylon. I haven't even mentioned half of the features that the app has besides GP but briefly, those also include AI health check, text consultation, chatbot for your symptoms advising further steps and many more. This app is an incredible example of how tech can contribute to the medical world, certainly worth downloading.
GP surgery review: the-lonsdale-medical-centre
Title: Very good practice
Rating: 4 out of 5
Visited: April 2022
They can sometimes have slow visits. But as I’ve found for myself, it’s usually due to people requiring more time, I myself have spent more than the usual amount of time meant for patients to discuss issues due to long term issues that are difficult to talk about. So I’m very glad to have them as an avaible gp.
GP surgery review: the-lonsdale-medical-centre
Title: Face to face
Rating: 5 out of 5
Visited: March 2022
Great to be back with a real human being again. It was much better than a phone call. I was very  pleased with the experience.
GP surgery review: the-lonsdale-medical-centre
Title: Providing good care under difficult circumstances
Rating: 5 out of 5
Visited: March 2022
As many patients have noticed, getting an appointment can be frustrating because the telephone lines are busy even though everyone at the practice is working flat out because of an enormous backlog of patients who need or want care. 
But once I got into the system, I can’t fault the care I received - from having blood tests to seeing a GP to a referral for further tests - all attentive, thorough and reassuring.  All areas of the NHS - both GPS and hospitals - are under enormous stress throughout the U.K.  And I think Lonsdale is coping as well as it can in these strange Covid-ridden times.
GP surgery review: the-lonsdale-medical-centre
Title: Compassionate care
Rating: 4 out of 5
Visited: March 2022
I suffered a traumatic experience and received a lot of care and support from my doctor over a long period of time. My doctor treated me through a challenging  time with genuine compassion and understanding for my mental health and well-being. I felt I was being treated by another human being, not just a doctor.
GP surgery review: the-lonsdale-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: March 2022
My experience of this practice is of exceptional care. Our doctor is so conscientious, meticulous and tireless in his care, especially for my very elderly mother. The nurses are all absolutely professional and caring. The administration, including the reception staff manage to be professional and caring and knowledgeable about the huge numbers of patients. We are very fortunate in having such a well run practice in the neighbourhood.
GP surgery review: the-lonsdale-medical-centre
Title: Helpful staff / helpful GP
Rating: 3 out of 5
Visited: March 2022
My experience this time was much better than in the past. I was supported by the surgery and the GP and did not have to wait. It was most reassuring to be able to have a face to face and discuss my concerns. 
With gratitude
GP surgery review: the-lonsdale-medical-centre
Title: Detailed review by GP
Rating: 4 out of 5
Visited: March 2022
The GP I met was really great and done a detailed review giving all details/ actions with next steps. Really appreciated and continuing my checkups with him.
GP surgery review: the-lonsdale-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
I've been surprised to read some of the negative reviews on this site. I’ve been a patient at Lonsdale Medical Centre for over 20 years and I have found the service provided – from doctors to nurses to receptionists – of the very highest standard. During the Covid pandemic in particular GPs have responded with impressive speed to any issues I’ve had and where necessary hospital appointments organised in double-quick time. A great GP practice – I would strongly recommend them.
GP surgery review: the-lonsdale-medical-centre
Title: Caring and professional
Rating: 5 out of 5
Visited: January 2022
I really appreciate the ongoing support and care I have received from the GP s ,nurses and staff throughout the last few years,
GP surgery review: the-lonsdale-medical-centre
Title: The worst surgery in the world
Rating: 1 out of 5
Visited: January 2022
This is the worst surgery in the world. I would NEVER in my life recommend it to anyone. Incompetent staff and DOCTORS. A random pool of Doctors who don't know anything. You will wait 37mins on average to get through the phone lines in the morning when you urgently need an appointment. If you book online you will wait WEEKS and this is just for telephone consultation. They're still not offering face to face appointments for the last two years since COVID. Always making mistakes with my medication. You can't get worse than this. Every time they make a mistake you need another consultation, and that would most likely take weeks. So if your waiting for medication, GOD help you.
GP surgery review: albany-practice
Title: Good practice
Rating: 4 out of 5
Visited: November 2022
Good one. I would recommend it to my friends. Just 1 issue - maybe you can offer more tests (allergy), preventive tests (gynaecologist), mammographies for those who have cancer concerns due to precious family history
GP surgery review: albany-practice
Title: Cancelled appointment
Rating: 2 out of 5
Visited: November 2022
It took courage to book up the appointment. I then had to wait 3 weeks for it. On the morning of the appointment I received a text saying g my telephone appointment had been cancelled. I booked a face to face!
GP surgery review: albany-practice
Title: Greatly improved
Rating: 3 out of 5
Visited: November 2022
Finally this practice is getting its act together and providing a good service. The nursing staff are very good and dealing with blood tests effectively. Also reception are referring to doctors when tests have have been received.
GP surgery review: albany-practice
Title: Good experience
Rating: 4 out of 5
Visited: November 2022
I like that I was listened to and also explained what the next stages were to be.. didn't need a face 2 face call for what I needed the Dr for so agree with certain appointments being over the phone
GP surgery review: albany-practice
Title: Satisfied Patient
Rating: 5 out of 5
Visited: November 2022
We are registered with the Practice since last six years and we are very satisfied with the service and the treatment of the staff we receive on our visits and even on the phone the receptionist are efficient, polite and courteous.
We do not hesitate to recommend to our friends.
GP surgery review: albany-practice
Title: Patient practice
Rating: 4 out of 5
Visited: November 2022
I had to get a wound check after I was treated for a fall at a London hospital. Staff here are always patient with me as I don’t know the system. Thank you. 
Nurse I saw was so kind and helpful. This was the second time I’d seen her for something and so I know it wasn’t a one off experience.
GP surgery review: albany-practice
Title: So bad experience
Rating: 1 out of 5
Visited: November 2022
I urgently need to fly to my hometown and i need a fit to fly certificate,My midwife told me that i can get it my gp,i e mailed to my gp and they told me that they can’t give me this document,everyone can get get this document from gb but they didn’t give me appointment and certificate
GP surgery review: albany-practice
Title: Great Service
Rating: 4 out of 5
Visited: October 2022
I never have any issues with the practice. They follow up when necessary and are responsive. The reception staff are helpful and kind.
GP surgery review: the-pinn-medical-centre
Title: Prompt response
Rating: 3 out of 5
Visited: August 2023
I went onto Patch’s promptly at 8am to request antibiotics and before 10 had been offered an appointment for 11.42. Although a few minutes late, the appointment was dealt with efficiently.
GP surgery review: the-pinn-medical-centre
Title: Excellent Experience
Rating: 5 out of 5
Visited: August 2023
I used Patches and was delighted to be given an appointment within 30 minutes to see the Nurse Practitioner later in the morning.
I was seen promptly and, after a very thorough discussion and examination with regard to my symptoms, was prescribed appropriate medication. I was also advised about new medication available as an alternative to one I had been taking.
The whole experience was both efficient and reassuring, as I have grown to expect from this excellent medical practice.
GP surgery review: the-pinn-medical-centre
Title: Lovely doctors
Rating: 5 out of 5
Visited: August 2023
The doctor dealt with my problem and sent for tests. I felt cared about and treated as an individual rather than a diagnosis. The doctor recognised that I was intelligent and whilst clearly I am not medically qualified I do have some knowledge and insight. It was a good experience and I have confidence.
GP surgery review: the-pinn-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
I booked in patches at 8am and I immediately got an appointment at 10:40am with my usual doctor. Blood test and appointment was done at the same time. Very quick and efficient.
GP surgery review: the-pinn-medical-centre
Title: Good Experience
Rating: 5 out of 5
Visited: August 2023
Heard a few bad reviews, but I was impressed from start of logging on and seeing a Doctor within a few hour’s.  
So pleased I’m with The Pinn Medical Centre.  Thank you to all the staff
GP surgery review: the-pinn-medical-centre
Title: Excellent Patient Care
Rating: 4 out of 5
Visited: August 2023
I had reason to contact the practice several times over July and August. The practioners and associates that attended on me were very much on the ball, demonstrating reassuring knowledge and care.
GP surgery review: the-pinn-medical-centre
Title: Very impressed
Rating: 5 out of 5
Visited: August 2023
Having requested an appointment on Patches I was asked to come in that morning which was very impressive.
I also had a blood test at the same time
GP surgery review: the-pinn-medical-centre
Title: Great reception staff
Rating: 3 out of 5
Visited: August 2023
Whilst the GP’s availability and care continues to prove sporadic, I wish to highly commend the reception staff who always take ownership of any patient concerns and are extremely helpful and compassionate.
GP surgery review: the-pinn-medical-centre
Title: Very helpful practice
Rating: 4 out of 5
Visited: August 2023
I had a problem with an ongoing cough so used Patchs to ask for an appointment. I received messages and calls in less than half an hour and was given an appointment at 11:05. I did not have long to wait and the GP was very thorough. I was even able to have blood tests just after my appointment. Excellent service.
GP surgery review: the-pinn-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: August 2023
Got a face to face appointment with a gp using the patches system on the same day. I was surprised to be seen so quickly. The GP dealt with my issue very efficiently. As I have recently registered with this practice, I was very pleased with the overall experience although I am not too keen on the patches system of making appointments as too many questions to answer before we can make a booking.
GP surgery review: victoria-medical-centre
Title: Health Care Assistant
Rating: 5 out of 5
Visited: February 2022
I am a patient registered at Victoria medical centre. I have met with one of your HCA's for injections on six occasions over the past fortnight. She explained today that she is a health care assistant and asked me if I would be willing to provide some feedback which I am happy to do.

From the first appointment I found her to be professional and patient centred.

Following a blood test I had simply received a text message telling me to book a routine appointment with a nurse for injections with no other information or contact from the Doctor. During our first meeting she explained clearly my test result, why I needed the injections, how regularly they needed to happen, and gave me choice around appointment times. Her manner and organised approach made me feel well informed and calm.

She administered the first injection with ease, and I felt reassured me that I was in safe hands(especially having found the blood test the week before uncomfortable and sore).

At each appointment she undertook the necessary checks re my name and of the injection reference numbers, but also made some small talk to put me at ease, and enquired how I was feeling.

I found the second injection in the right arm a little bit painful and she listened and remembered that. At each of the following injections she encouraged me to take deep breaths and talked me through what she was doing, and it was always quickly over.

Today, having finished the course of injections, she reiterated the information about next steps I need to take,  and how that will inform possible outcomes.

I really appreciated how warm and personable she was, making six visits to the surgery in two weeks much more bearable.

I felt she genuinely cared about my health and well-being and was focused on doing her job well.

I wish her all the very best in her career.

I am happy to be contacted if you require any further information.
GP surgery review: victoria-medical-centre
Title: Quality medical centre
Rating: 5 out of 5
Visited: February 2022
Excellent service by Victoria Medical Centre,everything  is always updated and a good service was provided again to me,I was only waiting 2mins on the phone and was greeted by a lovely reception staff,who knew what they were doing.
GP surgery review: victoria-medical-centre
Title: Wrong Number
Rating: 2 out of 5
Visited: February 2022
Luckily I haven't needed GP services for some time, but phoned today to hopefully make an appointment ASAP. Pre Covid reception was open till 1pm (NHS site & GP site still list 1pm) but now till 11.30am (not sure what website I found this info on) I missed by a few minutes. 
However the automated message left info on out of hours GP services which I called.
Unfortunately the number was for the Westminster Vaccination Help Line.
I know NHS services are under a lot of strain but they should triple check automated messages contain the correct information before hand.
I then tried to book an appointment online but have totally forgotten my log in details and you can only get them from from the GP surgery.
The GP website also states that out of hours calls will redirect you to out of hours service which it no longer does.
My options are 
A) wait till Monday to arrange a call back & then hopefully be offered a same day appointment- difficult as I have to work if well enough.
B) try to get to a walk in centre - my nearest is a good ten mins walk from public transport which could be difficult bearing in mind my symptoms.
C) Go to A&E which is nearer.
D) Speak to chemist who won't be able to prescribe medication but offer if available/ suitable  over the counter meds.
E) find a private GP and pay, which I can't afford.......
A mistake in putting up the wrong phone number adds lots of stress to patients situations. Especially as a few minutes chat with out of hours service would calm my nerves and if required provide advice on what to do next regarding medication if deemed suitable, check ups to consider etc
GP surgery review: victoria-medical-centre
Title: Still waiting for letter
Rating: 4 out of 5
Visited: January 2022
I saw the doctor in Oct/ Nov 2021 and was referred for x ray,
I was called on Jan 13th 2022 and advised I would receive a letter from the practice within 2 weeks.
2 months later I have still not received promised letter.
Today I received a text from the physio asking if I still require their service. Disappointed with service
GP surgery review: valentine-health-partnership
Title: Amazing Practice and staff
Rating: 5 out of 5
Visited: July 2023
Checkin easy 
Admin staff so helpful 
Doctor is so clear, supporting, understanding and helpful- extremely courteous all the doctors I have interacted with here either phone or Facetoface
GP surgery review: valentine-health-partnership
Title: Good
Rating: 4 out of 5
Visited: July 2023
Dr gave greate welcome to me, i appriciate his welcome, he gave good suggestions to me and explained me in a clear way, the way i needed. overall the practice was very well.
GP surgery review: valentine-health-partnership
Title: Good practice
Rating: 5 out of 5
Visited: July 2023
The queue for the call wasn’t too long, and when when he picked up it was a very efficient call. He asked me what I would like to do( which most places dont do so that’s as nice) and then told me what they could do for me.
GP surgery review: valentine-health-partnership
Title: Good practice
Rating: 4 out of 5
Visited: July 2023
I had good experiences with this practice so far, the receptionists were always prompt in helping with my enquiries.
GP surgery review: valentine-health-partnership
Title: Great receptionists
Rating: 3 out of 5
Visited: July 2023
Had a great phone call with Riyaad today. Very helpful and informative! Every time I’ve phoned up the receptionists have been really helpful and polite.
GP surgery review: valentine-health-partnership
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Treated with respect and the staff was very attentive and answered all my queries to my satisfaction.
GP surgery review: valentine-health-partnership
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Excellent walk in facility waited around got seen 45 minutes before my appointment time doctors are really helpful and understanding appreciate all there efforts.
GP surgery review: valentine-health-partnership
Title: Best Practice in the local area
Rating: 5 out of 5
Visited: July 2023
I have been using this practice for an extremely long time and have had nil issues.  Always managed to get an appointment, telephone consultation and have found the staff to be friendly.
GP surgery review: valentine-health-partnership
Title: No way to book appointments
Rating: 1 out of 5
Visited: June 2023
I am deaf, and they don’t offer any way to book appointments except by phone. There is literally no way to book if you are deaf. So deaf people living in Woolwich are just left to die I guess.
GP surgery review: ico-health-group
Title: Very long winded
Rating: 2 out of 5
Visited: June 2023
Since moving to only booking in appointments via WhatsApp, it has gone from a quick 5 minute call to a two hour back and forth to try to get an appointment which isn’t particularly ideal if you work a 9-5
GP surgery review: ico-health-group
Title: Always been able to get an appointment on day of asking.
Rating: 5 out of 5
Visited: June 2023
Always been able to get an appointment on day of asking. Before this WhatsApp service you could be waiting on the phone for half an hour but this makes it so much easier to get help.
GP surgery review: ico-health-group
Title: Much better than my last GP
Rating: 4 out of 5
Visited: June 2023
Much better than my last gp. Happy I’m able to get appointments. Was a bit annoyed when the computer system was down and my blood test paperwork didn’t go through. Bit of a lapse in care but the reception staff were good trying to fix the situation. The messaging service is useful instead of having to call and be on hold, again much better than my last practice. Think it’s a bit odd though that I can’t get an electronic sick note as I’m housebound atm, not everyone has someone to pick things up for them.
GP surgery review: ico-health-group
Title: Use the WhatsApp to book appointment
Rating: 5 out of 5
Visited: June 2023
Found  it strange at first, but once I got the hang of it, it was ok I will use it now. I’m happy that I don’t have to queue up at 8am  in the morning to try and get through to the doctors
GP surgery review: ico-health-group
Title: It has been much easier to gain access to the clinic
Rating: 4 out of 5
Visited: June 2023
To get an appointment via telephone would be impossible/ by the time they answered all appointments would be taken. However, since being able to use WhatsApp to make an appointment it has been much easier to gain access to the clinic.
GP surgery review: ico-health-group
Title: You get results quickly
Rating: 5 out of 5
Visited: June 2023
Several things wrong. Service booked  double appointment. Personalised and efficient.  Thank you 😊
GP surgery review: ico-health-group
Title: Based on my experience today
Rating: 4 out of 5
Visited: June 2023
Based on my experience today which is my first time booking through What’s App.
The process is very slow. I was given an appointment at 12:34 compared to if I had called the front desk at 8am. My reply time would be even slower on days when I have work. I do not have time to be on my phone constantly answer 21 questions.

The questions asked to get an appointment was relevant.

From the time the conversation started to the time when I got the appointment was too long.
GP surgery review: ico-health-group
Title: Easy and Fast
Rating: 5 out of 5
Visited: May 2023
Sure, the registration process was very easy and fast, I’ve got a confirmation of being registered within 1 day. It usually takes more than that. The WhatsApp service was great as I was able to show pictures of the problem and the doctor got back to me asking to take my daughter the next day. I work in a tech company and it’s great to see tech innovation in the health industry as it helps to deliver and heal patients in a more efficient way
GP surgery review: ico-health-group
Title: Love the WhatsApp service!
Rating: 0 out of 5
Visited: May 2023
ICO have recently introduced a service where you can WhatsApp to ask for advice, repeat prescriptions, request an appointment etc. I've found it really helpful and much faster and easier than calling and waiting for ages on hold!  
One time, I had a chat via WhatsApp message and they sent a prescription straight to the pharmacy.  
When needed, I've always been given an appointment within a couple of days, sometimes the same day using the WhatsApp chat. Love it.
GP surgery review: novum-health-partnership
Title: Great Customer Service
Rating: 5 out of 5
Visited: October 2022
I would like to thank the Receptionist I spoke with this morning for all her help, every question I needed an answer to she was able to help effortlessly, I felt she went above and beyond to ensure that I would leave the call feeling satisfied to which I did, it was also nice to have banter and laughter especially in these gloomy times

I hope in the future if needed I will be able to speak to this Receptionist again