janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: battersea-rise-group-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: January 2024
I’ve been registered 2.5 years and never been able to get a GP appointment (tried 3 times). Always had to go down the 111 route. The lady on the phone is awful. She’s so patronising and gets annoyed at you for not knowing processes. When you call again when she asks, she’s still annoyed at you and talks down to you. I think they are under a lot of pressure like most GP surgeries, but they don’t help you get medical help/what I do next. They just turn you away, as if you’re on own.
GP surgery review: battersea-rise-group-practice
Title: Not sure about the health workers
Rating: 4 out of 5
Visited: December 2023
The doctors who I've seen have been great, however less sure about the health workers. I was due to have a blood test a few months ago at the surgery but was told by the health worker when I arrived that she couldn't do the test as she didn't have the right size needle, and could I go to the centre on St John's Hill instead. She also gave me some incorrect information about screening for something else. Last week a health worker at the surgery carried out an ECG and gave me the wrong information about next steps and what happens with my results. I only got the right information when I rang this morning to follow up, and spoke to someone on reception.
GP surgery review: battersea-rise-group-practice
Title: Rude receptionist
Rating: 3 out of 5
Visited: December 2023
Never able to get appointment nothing online  asked receptionist if I can have hub appointment today she said ring back at 1 pm I asked again for a hub as I do not want to keep ringing the surgery for an appointment as I’m ill she again told me to ring at 1 pm I will get an appointment mmm let’s see if I get one  why do your receptionist don’t offer you 8-8 hub appointments ?
GP surgery review: battersea-rise-group-practice
Title: Just fantastic caring practice
Rating: 5 out of 5
Visited: May 2023
I have long term healthcare issues which are managed incredibly well by this practice.  The receptionist are always helpful and polite.  It's very easy to get an emergency appointment on the day and the phone is answered quickly.   Doctors are very busy, but demonstrate compassion and give their time where needed.  I feel very well looked after!
GP surgery review: battersea-rise-group-practice
Title: Always get an appointment if some sort & help
Rating: 5 out of 5
Visited: August 2022
I just want to thank Battersea Rise Group Practice as I have been registered here for over 15 years and I have always been able to get help when really needed it. Whether it’s a call back from doctor or appointment. There have been so many people saying they can’t get a doctors appointment for months and I just want to thank the surgery. Telephone appointments are brilliant as saves time having to go for some things for both them and me. Reception staff are a lot more friendly now too I have noticed which makes a huge difference. So a big thank you to everyone there for all your efforts in these tough times, it is really appreciated
GP surgery review: battersea-rise-group-practice
Title: Caring nurses and GP but...
Rating: 4 out of 5
Visited: June 2022
The nursing care and GP at the clinic have never let me down, but I do wonder about the staff in the reception area or how patients are meant to handle their samples. One of the first times I visited I had to take a urine sample. I was handed the collection pot at reception, which is a public waiting area - and told to go to the loo with it. When I returned I was told to wait at reception while holding on to the sample in my hand. I was not offered a bag to hide the sample or any privacy, even when I asked incredulously, so I am supposed to hold my urine sample in my hands while waiting to see the GP then? I did wonder how the staff would handle a stool sample collection?

I am an ex nurse and I would have expected any patient getting a sample collection to be given some privacy and dignity.

Fortunately the GP on call was actually really nice when I actually got to see her.
GP surgery review: battersea-rise-group-practice
Title: Excellent doctors, helpful receptions staff
Rating: 5 out of 5
Visited: March 2022
I have been using this practice for about five years and I’m consistently impressed. The ladies on reception are so helpful, particularly when it comes to enrolling and then getting appointments for babies, The doctors all have an excellent bedside manner, and the nursing facilities are wonderful. I have been in a dozen times since Covid started for various immunisations and pregnancy related appointments and The nurse was incredible with my children and so friendly and kind. 

Twice so far in 2022 I have needed emergency appointments for my very young baby and both times I have been seen in person within an hour of speaking on the phone (and phone consultations have been immediate or within an hour or so). I feel very lucky to have this GP practice on my door step
GP surgery review: bridge-lane-group-practice
Title: Impossible to get an appointment practice
Rating: 2 out of 5
Visited: November 2023
On the 27th of November, 2023, I called Bridge Lane Group Practice to book an appointment. 
I was told there are no advance appointments available. The receptionist didn't know when the appointments might become available and could not advise when I should try calling back. 
The only offered options were: calling at 8 am for the same day appointment, which I also tried before, and it is a mission impossible to get through the queue, not to mention that you should be ready to drop everything and run there the same day should you happen to get lucky. 
Alternatively, I was offered to come in to the practice on Tuesday or Thursday at 7 am and try my luck that way. 
This is ridiculous not to be able to book an advance appointment over the phone!!!
GP surgery review: bridge-lane-group-practice
Title: Great doctor
Rating: 5 out of 5
Visited: September 2023
The GP that visited my dad yesterday is amazing. She always puts me at ease. She always keeps me updated. The reception staff are always helpful
GP surgery review: bridge-lane-group-practice
Title: Flexible and calm
Rating: 5 out of 5
Visited: November 2022
Unfortunately I missed an appointment to see a nurse as I was delayed in school. I went to apologise at reception. I was told that I might still be seen by the re eptionist and in fact the nurse fitted me in at the end of the morning session. I was delighted at the response even though it was my fault.
Full marks and much gratitude.
GP surgery review: bridge-lane-group-practice
Title: Wonderful nurse
Rating: 5 out of 5
Visited: October 2022
I had my smear test done today by a wonderful nurse who made my day! She was very nice, professional and caring which made me feel relaxed and very well looked after. Thank you!
GP surgery review: bridge-lane-group-practice
Title: a great service
Rating: 5 out of 5
Visited: September 2022
Thankyou to everyone here. I have been a patient for over 20 years and have always been happy with the care I have received.  Recently  I needed a lot of help following an accident. All the staff - nurses, doctors, physios - have been excellent and I have been very well cared for. I am particularly impressed by the physio service - on site - which was so effective for my needs and prompt in being available to me. The receptionists are very friendly - sometimes I have had to wait a long time on the phone despite being told I am first in the queue - and then it rings off, but generally manage to get same day appointments if I call at 8am and wait 30 mins or so.
GP surgery review: bridge-lane-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
Very happy with Bridge Lane and especially my doctor who is fantastic. Sometimes it can be difficult to get appointments as they book up so need to ring on the day.
GP surgery review: lavender-hill-group-practice
Title: Great Practice
Rating: 5 out of 5
Visited: July 2023
I have used the Practice for several years and have found that all levels of doctoring, nursing and ancillary services to be excellent.
The staff are consistently kind, helpful and attentive.
GP surgery review: lavender-hill-group-practice
Title: Brilliant GP practice
Rating: 5 out of 5
Visited: April 2023
This place is brilliant- can always get appointments, they are always so friendly and efficient. Recently had my smear test which was completely pain free and I was put totally at ease by the lovely nurse
GP surgery review: lavender-hill-group-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: November 2022
I have been to this practice on a number of occasions over the last couple of months, and every time, I have received excellent care. 
All of the doctors and nurses that I have seen have been really friendly and caring and have gone above and beyond to help me. 

I cannot recommend this practice enough and would like to thank all the staff that work there.
GP surgery review: lavender-hill-group-practice
Title: The very best GP surgery in London!
Rating: 5 out of 5
Visited: October 2022
We’ve been with Lavender Hill Group Practice for 12 years and they never fail to impress! The GP’s are thorough and thoughtful - we leave better educated and with solutions. But huge shout out for the administration - everything is geared to efficient helpfulness.  As a patient I see very little bureaucracy- they hire smart friendly receptionists and empower them to solve problems.  If you live anywhere near Clapham Junction it is the only place to go!
GP surgery review: lavender-hill-group-practice
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
This practice is a credit to the NHS.
Firstly they answer the phone quickly. The reception is helpful and friendly.
The Doctors and nurses I have seen have been very professional and caring.
I have diabetes and I have never experienced a more thorough diabetic check ever. I then went back to see there diabetic nurse who went through everything with me. I alsoThey follow everything up by phoning me. I can't say how much I appreciate the care I receive.
GP surgery review: lavender-hill-group-practice
Title: Sorted me out
Rating: 5 out of 5
Visited: August 2022
Booked a telephone appointment for 2 weeks time. Phone call on time, went for face to face examination the next day. Hospital appointment arranged promptly, after hospital visit had a phone call and tablets arranged for pick up for same day.
Was very satisfied with the service
GP surgery review: lavender-hill-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Excellent and pro active care. The GP I saw was impressive in every way and took time to point me in the right direction in terms of preventative care. I couldn't ask for better having full confidence in the GP I saw. Trust between patient and doctor is paramount and I am truly appreciative -congratulations!
GP surgery review: lavender-hill-group-practice
Title: Admin staff is very unhelpful
Rating: 1 out of 5
Visited: February 2022
Admin staff is very unhelpful. In the beginning they told us that they can confirm that I can discuss the fertility medical issues on behalf of both, me and my wife, as my wife doesn't speak English. Now my wife has left the country to get IVF fertility treatment abroad (NHS doesn't cover it, thanks), so I called to ask for help with copies of our results that we need for our pre-paid fertility treatment abroad and I'm told it can't be discussed with me, although all fertility-related issues were always discussed during appointments with me, i.e. in my name and using my date of birth, and my wife accompanying me to the appointments.
GP surgery review: queenstown-road-medical-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: January 2024
Absolutely terrible doctors don’t ever join!
 I’m about to leave and join a new surgery even if it’s a longer journey it will be worth it.  the doctors make decisions without any knowledge of you never personally meeting you evenn I’ve encountered two rude GPS I’ve encountered abruptness very unsympathetic they clearly rush you out. do you self a favour don’t join this surgery unsympathetic note to surgery you don’t have to have a physical disability to be disabled as in my case.
GP surgery review: queenstown-road-medical-practice
Title: Poor service and rude receptionist
Rating: 1 out of 5
Visited: June 2023
I scheduled a telephone appt - so save time on both sides but no the opposite left with no contact now I will need to visit the surgery with this terrible inefficiency. 
I cannot be on my phone 24/7 so why did the doctor call 45 min before my telephone appt. Tried to get some light on this by calling th surgery to have the rudest person on the other side of the phone 
She would not answer if the Doctor would call back. 
I waited 30 minutes after my scheduled appt for the Doctors telephone call. Nothing. I them missed the call 5
minutes later 
I respect surgery appts and always cancel
If I can’t make the appt.  It’s time surgeries also respect the patient time 
Something need to be done to
Make this system efficient and someone needs to speak to the rude receptionist. She’s being paid to be rude!
GP surgery review: queenstown-road-medical-practice
Title: Rude Receptionist
Rating: 3 out of 5
Visited: March 2023
Why is nothing being done about the really rude uncompassionate receptionist.  She adds to the anxiety that is experienced by patients visiting the practice.  Its not her place to lecture patients about the validity of their condition.  Having to go in there and converse with her is stressful. Her attitude towards patients needs to be addressed as reviews from others tell the same story. Otherwise,  where is the point in reviews? I have done this anonymous as I fear discrimination against me for future appointments.
GP surgery review: queenstown-road-medical-practice
Title: Good experience
Rating: 5 out of 5
Visited: January 2023
The receptionists are approachable and friendly.
My new patient checkup was good and I got on well with the staff member conducting the check up.
The Dr I saw on Saturday was pleasant and listened to me which is vital.
GP surgery review: queenstown-road-medical-practice
Title: Not happy.
Rating: 3 out of 5
Visited: January 2023
asked for a phone appointment with one doctor , told there were none left but I could get a face to face ,so i said fine thinking it was with the Dr I wanted to talk to, but no i get there and the lady had made my appointment with someone else, i was not happy I have COPD and my breathing is bad so i wanted to see the right Dr , the receptionist said it was her who made the appointment, I said yes but not with the Dr I asked for, so I said cancel it and walked out, I did swear which I shouldn't have But i was very annoyed.
GP surgery review: brocklebank-group-practice
Title: eConsult great waste of time!!!
Rating: 3 out of 5
Visited: October 2023
I tried to "book" an appointment through the eConsult system, absolute waste of time- I was only trying to get an appointment with the physio! After wasting my time with circular algorithms, the thing told me I could go no further and need to speak to a person.
Off I went to call reception, only to be on hold for 50minutes at ' You are fifth in line".
I then emailed reception and asked for a callback, specifying that I'd like an appointment with the physio preferably before 9am as I had no luck booking via telephone and the eConsult system.
All I got was a robotic response that I need to call or use the eConsult system.

Absolutely abysmal!

Considering I have seen that the practice literally waits for people to ring at the door for their 8.10am appointments ( thus making them late, and in turn, making all appointments delayed for the day), it seems "efficiencies" through external apps and systems are making things worse.
GP surgery review: brocklebank-group-practice
Title: Smear test harrassment
Rating: 3 out of 5
Visited: September 2023
Despite opting out of the cervical screening program following an informed decision, I've been really disappointed to receive 9 text messages in the space of just 4 months instructing me to book this test over the summer. This is completely unacceptable and fails to recognise the many valid reasons women give to opt out. Clearly the opt out process doesn't work and there is a glitch in the system somewhere. Regardless, there is no acceptable explanation for bombarding women with instructions (just 4 days apart) to undergo such an invasive examination but it is particularly poor that this practice does not respect women's right to informed consent and their decision to opt out.
GP surgery review: brocklebank-group-practice
Title: Always been excellent
Rating: 5 out of 5
Visited: August 2023
Honestly feel I won the postcode lottery being in the catchment area of this practice. The staff are always professional and helpful, and the service is excellent.
GP surgery review: brocklebank-group-practice
Title: GP Appointments
Rating: 5 out of 5
Visited: September 2022
I have noticed that when we are seeing the Doctor, and they make another appointment in their system, we do not receive any slip to confirm our appointment date and times, but are expected to remember the date and time.  It would be helpful if we can receive a printed slip of next appointment so we don't forget.  Can I also recommend that with the online appointment booking service that as well as booking appointments, we can also see what future appointments are already booked with us and with whom.  Both suggestions will be helpful for the patient and also for Brocklebank to reduce the number of missed appointments.
GP surgery review: brocklebank-group-practice
Title: Very Disappointing
Rating: 1 out of 5
Visited: July 2022
I called the GP for making an appointment. After waiting for 30 mins, someone answered my call. Instead of telling me the available appointment dates, I was asked to call next Monday again to book an appointment. It is totally unacceptable!
GP surgery review: brocklebank-group-practice
Title: Superb Service
Rating: 5 out of 5
Visited: March 2022
Having just returned from the practise for a blood test, I just had to leave a comment about the surgery. I suffer with parkinsons, I had a bad fall on  Sunday night. I mentioned this to a receptionist who arrangemd a nurse to see me after my blood test. I had the blood test and the nurse had a word with reception. I saw a nurse who dressed the wound.  I can't thank this service enough. The reception staff can't help you enough. And as for the nurses and doctors  ..excellent.
GP surgery review: brocklebank-group-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: February 2022
Doctors Nurses and Reception All Excellent Services. Appointmenr Service also excellent. I would highly recommend anybody seeking a good service to the Brocklebank.
GP surgery review: the-haider-practice
Title: Excellent service
Rating: 5 out of 5
Visited: April 2023
I filled in an e consult yesterday very easy to use and had two missed calls that afternoon and a call this morning offering me an apt this morning based on their triaging of the e consult. The Dr was on time I wasn’t kept waiting and she was really efficient, kind reassuring and I was out in 15 minutes. A really good experience and excellent service. We are incredibly lucky to have the NHS this is a perfect example of it working seamlessly. Thank you.
GP surgery review: the-haider-practice
Title: Update the published phone number please
Rating: 3 out of 5
Visited: March 2023
Please update the published phone number for the practice . No notification has received through the email or texting details held. There are no indications of the change at the surgery site either. Thank you.
GP surgery review: the-haider-practice
Title: Great nurse
Rating: 5 out of 5
Visited: January 2023
I saw the nurse today (24.01.2023) for a cervical scan and she noticed my asthma review was due so she quickly did it so I would not have to return to the surgery. I was stressed about having the cervical smear as I’m not sexually active and it’s painful. I shared my anxiety and she was kind, caring and quick. She talked me through it and was encouraging and it didn’t hurt. Bravo for a great job.
GP surgery review: the-haider-practice
Title: The best GP
Rating: 5 out of 5
Visited: January 2023
I have been a patient at this surgery for a few years. My GP is always so prompt, responsive, proactive, diligent and caring. He follows up to ensure I’m doing better and he understands me, my challenges, my life and is able to advise me well. He listens to my issues and refers me to specialists as required. I’m always so impressed by his professionalism and thoroughness and his kindness.
This surgery is also amazing. I’ve been a patient for ten years and all the staff I’ve come across have been kind, helpful and respectful. This is the best surgery in London from feedback I get from friends and colleagues. Well done. Keep it up.
GP surgery review: the-haider-practice
Title: Excellent
Rating: 5 out of 5
Visited: June 2022
A really excellent GP. I've always been able to get a same day phone call, usually followed by a same day visit if it was required. The staff are friendly, quick and knowledgeable. I don't know how they've managed to keep such high standards in such difficult circumstances but I will definitely recommend them.
GP surgery review: berrylands-surgery
Title: Gone downhill
Rating: 1 out of 5
Visited: June 2023
I need a continual supply of repeat prescriptions for my partner who is seriously ill. But having to continually chase them up is very tiresome. I phone the pharmacy to see if prescriptions are ready only to be told that they have nothing for him. Then I have sit and wait on the phone to chase the surgery up (which sometimes can be a long time). When I explain that it is urgent I'm told that it is waiting for the doctor to sign. Does anybody there understand the word 'Urgent'.
GP surgery review: canbury-medical-centre
Title: Wait
Rating: 3 out of 5
Visited: November 2022
I telephoned for an appt for a blood test& was told I needed to have a telephone appt with a doctor. I was texted later to say I would behave to wait 13days to have this telephone appt.... which seems to me a ridiculously long time. I have since spoken to a local pharmacist who can see me & do blood test in 4 days. I have been registered with this practice for over 40 years. & have always felt they offered a good service until now.
GP surgery review: canbury-medical-centre
Title: Outstanding practice
Rating: 5 out of 5
Visited: September 2022
This is a practice with efficient processes and caring Staff. Sunday evening I submitted the online form explaining my needs. Monday morning, just after 8 am I was telephoned by a very pleasant person and  was offered a face to face appointment for later on that same Monday morning. The Receptionist was lovely. The doctor was wonderful. Welcoming, thorough, pleasant, really listened, did a thorough examination and had helpful suggestions for an unrelated condition. I left feeling a different person. She also organised blood tests. Back home, I filled out the on-line request for this appointment. It was all returned within half an hour, and my appointment was even organised to be on the same day as a vaccination appointment. 
This is first class treatment. I feel lucky to belong to this Practice. Thank you.
GP surgery review: canbury-medical-centre
Title: Very caring doctors and nurses
Rating: 5 out of 5
Visited: July 2022
Gppicked up what ever problem it was, sent my son straight to Hospital with Appendix after proper examination , better than at A&e .