janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-red-practice-walton
Title: Inexplicable lack of appointment
Rating: 3 out of 5
Visited: November 2022
I phoned as close to 8.00 to make an urgent request for antibiotics .. I have recorded that I was second in the queue for +33minutes. 
The call was answered at about 8.38 where I explained I had an ear infection, taken medication from the pharmacy on Friday but was still experiencing pain in the jaw and ear - I am flying on Friday and need to clear the congestion in the eustachian tubes with antibiotics. I have subsequently, at 14.00, received a text saying that there are no appointments left. How Can This Be?…..this is appalling. I was second in line to ask for an urgent request this morning.
 I had phoned on Monday afternoon  to ask for the antibiotics requested previously from Ashford Tennyson unit for the infection in my right shoulder identified in a recent mri. The staff were unable to find the request. Since the mri I have had appointments with the physio and surgeon at St. Peter’s where the pain I reported 3 Years Ago will be addressed eventually with a shoulder replacement. I don’t know what is going on but I am seriously upset by this lack of concern from your staff. I understand you cannot see me but the lack of humanitarian empathy for a patient about to fly for 8 hours with an ear infection is beyond my comprehension. I will go to Ashford walk in Centre as suggested by your anonymous text.
We are all appalled at this treatment and how the duty of care has been side stepped. I am very very disappointed.
GP surgery review: the-red-practice-walton
Title: unreal to get appointment
Rating: 1 out of 5
Visited: October 2022
I'm trying to get appointment 4 months now on reception in person they don't book , and ask to you call tomorrow .When you call, if they answer (its miracle) , sorry we are fully book call in few days .
GP surgery review: the-yellow-practice
Title: Very helpful and informative GP
Rating: 4 out of 5
Visited: July 2023
GP took the time on a call to answer all my questions and give me all the information I needed in order to manage my issue not just at that moment, but also for the long term. I didn't feel like I was taking up valuable time, more like I might be able to save resources in the future.
GP surgery review: the-yellow-practice
Title: Efficient telephone appointment
Rating: 5 out of 5
Visited: June 2023
Thanks for following through with the telephone GP appointment as scheduled. This has meant that my repeat prescription was generated without delay.
GP surgery review: the-yellow-practice
Title: Great care
Rating: 5 out of 5
Visited: March 2023
Great care today from the Yellow Practice. I phoned about a routine matter but the doctor listened to me, was reassuring and immediately arranged appropriate tests. Throughout lock down and since I have received wonderful care from the yellow practice. I find it quick and easy to arrange appointments. The admin desk is always helpful and doctors’ advice is knowledgeable, caring and kind.
GP surgery review: the-yellow-practice
Title: Always helpful
Rating: 5 out of 5
Visited: September 2022
Same day appointment when I needed it. Good, kind advice given to me. No rush or time pressure. The medication I needed would be prescribed and sent though to a local pharmacy. I am so grateful.
GP surgery review: the-yellow-practice
Title: Friendly service
Rating: 5 out of 5
Visited: September 2022
I had a telephone consultation with the gp he was very friendly and gave me some good advice which I have followed definitely would recommend this service to friends and family
GP surgery review: madeira-medical
Title: Greatly Impressed Newby May 2023
Rating: 4 out of 5
Visited: May 2023
February 2023 - May 2023
A heartfelt thanks to the remarkable ladies on the front desk (and phones) who have been a fantastic help. No matter how busy the phones, they always manage to be business-like, courteous and helpful on the phone or when dealing with me in person. More importantly, because of their knowledge, efficiency and guidance, I very quickly had the consults and various tests required. I am new to the NHS (I have several health issues and was understandably nervous), so my relatively smooth introduction is appreciated. 

Also, I am hugely thankful for the prompt Professional Medical Service provided by Madeira Medical.
Smiley Face Emoji
GP surgery review: madeira-medical
Title: Fine as a scribe for pharmacist
Rating: 1 out of 5
Visited: February 2023
Great for coughs and sneezes 
Anything else seek attention elsewhere because you can never get an appointment and the admin staff do not send important information requested by consultants. My consultant has waited 6months for information from GP
GP surgery review: madeira-medical
Title: Lack of compassion from GP's
Rating: 1 out of 5
Visited: February 2023
Unfortunately I have found my experience of the GP's that I have been in contact with over the last two years for ongoing health issues has been predominately negative. The majority of whom I have spoken to have lacked empathy and compassion and I strongly felt unfairly dismissed, disregarded and that no real effort was made to explore avenues for testing or specialist referrals. Many phone calls later, many weeks/months later and I hadn't got anywhere. I was interrupted, manners were brash and uncaring, and I did not feel listened to.
GP surgery review: madeira-medical
Title: Lack of clarity and major assumptions
Rating: 2 out of 5
Visited: September 2022
7th September went to surgery with painful foot and sent for X-ray. Rang up for results but they were delayed. Sent link to podiatry clinic with no information of what to do with it. Rang surgery to find I have to self refer. Rang podiatry clinic told to fill form out in great detail about foot, couldn’t as I wasn’t told exactly what was wrong, assumed they would get X-ray and Dr notes but told no. Rang surgery, not best pleased, receptionist had word with Dr and told me that Dr would refer. Monday 10th Oct rang surgery in great pain to see how the referral was going to find out the Dr never referred me! The receptionist started to get quite short with me adamant that I was 
told to self refer by the Dr which wasn’t the case. I am 56 years old and have been with this surgery since I was a small child and have never, up until now, had any problems or complaints with the surgery. 
There has been a total lack of clarity and a large amount of assumption on behalf of Madeira Medical regarding their self referral system. As I have never been to a podiatry clinic before I think it is wrong to assume that everybody knows the procedure based on a website link alone.
I’m giving this review as I can’t find the practice mangers information on their website to make a formal complaint!
GP surgery review: madeira-medical
Title: Good practice
Rating: 5 out of 5
Visited: May 2022
I saw a lovely Doctor this morning. She dealt with my health issue professionally and she listened, even checked my blood pressure. Very patient and lovely mannerism. Thank you.
GP surgery review: madeira-medical
Title: Great sevice
Rating: 5 out of 5
Visited: April 2022
I was so impressed with the way the practice dealt with my infected wound - both initially to prescribe antibiotics remotely and then 3 days later to refer me to the 'hot' acute clinic at the Community Hospital.  I was convinced because I actively have COVID that I would not be able to see anyone and was concerned what that would mean if the infection got worse.  A very smooth process with a booked same day appointment, all carefully managed around COVID procotols.  Thank you - now all i need to do is worry about the COVID infection not the wound infection.
GP surgery review: madeira-medical
Title: A Great Health Centre
Rating: 5 out of 5
Visited: January 2022
During these testing COVID times, I have never failed to get through to talk to someone at Reception, with their kind and helpful words.
Doctors are available, just be patient and prepare in advance. Well done Madeira Medical!
GP surgery review: parishes-bridge-med.pract
Title: Great Practice with excellent service and perseverance
Rating: 5 out of 5
Visited: November 2023
I’ve recently moved to the area and had to complete an application which required a medical to be performed. 
Following the medical unfortunately the people requiring this asked a number of challenging questions which resulted in significant extra work and follow up from the practice. 
The person at the practice responsible for this went above and beyond to resolve this for me and turn what could’ve been a bad situation a very good one. 
I’m so grateful for the service I received in this regard.
GP surgery review: parishes-bridge-med.pract
Title: Very happy with treatment
Rating: 5 out of 5
Visited: July 2023
I have been very impressed with treatment of a recent issue - won't go into my personal details here but initial diagnosis and appointments for blood tests, ultrasound tests at a separate clinic and further GP contacts have all been very speedily arranged. GP has been very understanding of any concerns of mine and acted to reassure me. Couldn't ask for more. First rate!
GP surgery review: parishes-bridge-med.pract
Title: Excellent Service
Rating: 4 out of 5
Visited: June 2023
Normally extremely helpful and friendly service. 
My recent experience was outstanding and confirmed this.   I needed the last 7 years of my medical records to pass to another NHS Trust prior to surgery there.  Because the computer systems of the trusts were incompatible the records had to be copied and printed on paper by hand and physically passed to me in two large envelopes (over 100 pages). 
This highly manually difficult and time consuming activity was fully completed in just a few days and prepared for me to pick up at the reception desk.  The other trust obtained all the information they required and were fully satisfied.  
It was a huge request completed fully, thoroughly and very promptly.   Very impressive.  Well done Parishes Bridge!
GP surgery review: parishes-bridge-med.pract
Title: Much improved
Rating: 4 out of 5
Visited: May 2023
Over the last six months I have experienced a much improved follow on service and better new reception staff. It is still quite a long wait for a face to face appointment but the x rays and scans the doctors arranged all took place within 2 days; quite different to what the media would have us believe. I had lost faith in the practice and the rather terse previous receptionists but they have gone and my experience suggests that alot of effort is being put in to turning things around.
GP surgery review: parishes-bridge-med.pract
Title: An excellent medical practice
Rating: 5 out of 5
Visited: December 2022
I joined the Parishes Bridge practice 15 years ago when moving to West Byfleet. The initial assessment showed I was pre-diabetic, type 2 and, since then, I have been supported and really well looked after with a special thank you to the Practice Nurse who has maintained my symptoms at pre-diabetic level for the whole time. She is caring, totally reacting to any change in my health and ensuring the medication is adjusted whenever she feels it is necessary. The Practice Nurse, along with the other members of this practice, have shown that the NHS provides outstanding thoughtful support to all of my family. I am 80 and would not be if the Nurse and the team at Parishes Bridge did not act the way they do. Today, my heart was checked and they have made an urgent referral to the hospital to ensure I get treatment to control the problem. If they are as good as I feel they are, I will be able write another review many years from now.
GP surgery review: parishes-bridge-med.pract
Title: Great Practice
Rating: 5 out of 5
Visited: November 2022
Today I went to the surgery for a blood test which I’d waited for a couple of weeks I arrived for my appointment at what time I’d thought it was 4 o clock but in fact it was 2.0.clock entirely my fault thought the receptionists would say you will have to make another appointment but no she went and asked if the nurse could do it now and thank goodness she did as I am waiting for a referral to the hospital and the blood test was to go with it  Receptionists tend to get a bad name but both receptionists on duty were so helpful so I would like to thank them both and of course the nurse who managed to take the blood and get it to the desk in time for it to be collected on the day.
Thank you Parish Bridges Practice .
GP surgery review: parishes-bridge-med.pract
Title: Really responsive service
Rating: 5 out of 5
Visited: October 2022
Despite 18 in the call cue, I was dealt with inside 5 minutes. Very responsive to a number of different requests . Very impressive.
GP surgery review: parishes-bridge-med.pract
Title: Extraordinary people!
Rating: 5 out of 5
Visited: August 2022
Since registering with Parishes Bridge over three years ago, I have had many, many interactions with a large number of the team due to my husband’s complex health situation. Everyone I have encountered has been extraordinarily helpful, and they never failed to help us in a professional, compassionate, caring and timely manner. 

They are quite simply amazing. Thank you for all your help.
GP surgery review: parishes-bridge-med.pract
Title: Website - Doctor's names
Rating: 3 out of 5
Visited: May 2022
I find it unbelievable that nowhere on the practice website is a list of GP's names for Parishes Bridge Medical Practice. The GP's change so much and I have no idea who I am actually registered to or who they are.
GP surgery review: wey-family-practice
Title: Very Good Practice
Rating: 5 out of 5
Visited: December 2023
I had a triage call with a doctor on the 13th December. Excellent treatment, effective and caring.  Explained my previous results and the most effective way forward.  The treatment is working well.
GP surgery review: wey-family-practice
Title: Very kind and efficient staff
Rating: 5 out of 5
Visited: November 2023
Thank you for being so helpful and reassuring today. I was seen very promptly and the nurse   gave useful advice and did several checks. I came away much better informed.
GP surgery review: wey-family-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2023
Very efficient and friendly service from reception to practice nurse. All my questions were answered and I left the surgery feeling reassured.
GP surgery review: wey-family-practice
Title: Great Practice and Staff
Rating: 5 out of 5
Visited: October 2023
Ongoing diabetes reviews and extremely professional, helpful and encouragement from a highly motivating nurse
GP surgery review: wey-family-practice
Title: Wonderful experience
Rating: 5 out of 5
Visited: August 2023
Made what can be a daunting experience a calming a relaxing one.  Wonderful nurse carried out my examination and made sure everything was explained correctly.
GP surgery review: wey-family-practice
Title: Fantastic Nurse
Rating: 4 out of 5
Visited: August 2023
My appointment today was a very pleasant experience with the Nurse. She was kind, friendly and very informative. It was a joy to have someone actually engage and feel interested in my situation. 
Thank you
GP surgery review: wey-family-practice
Title: Excellent all round practice
Rating: 5 out of 5
Visited: June 2023
Very professional and reassuring experience. The quality of the staff from the reception team to the medical professionals was excellent.
GP surgery review: wey-family-practice
Title: Very Good Experience
Rating: 5 out of 5
Visited: June 2023
Receptionists very helpful, Doctor gave a very thorough analysis of my condition, sent off samples to the laboratory and kept me informed of results and gave me change of medication when the results were back.  Very kind and caring.
GP surgery review: wey-family-practice
Title: Always impressed
Rating: 5 out of 5
Visited: May 2023
Appointment was on time, sound medical advice and very friendly and approachable GP. I have always found Wey Family Practice give a reliable service.
GP surgery review: wey-family-practice
Title: Great Service
Rating: 5 out of 5
Visited: May 2023
Have experienced 1st class service on this visit and throughout the last 3 years having been able to always receive face to face appointments normally on the same day.
GP surgery review: chiddingfold-surgery
Title: Amazing surgery
Rating: 5 out of 5
Visited: February 2023
We have been members of Chiddingfold Surgery for over two years and I felt compelled to write what an amazing surgery they are. Every single member of staff from the front desk to dispensary to doctors and nurses are so lovely, compassionate, intelligent and proactive and the communication between them all is just amazing. Myself and my two young children have been seen numerous times with one thing and another and nothing is ever too much trouble. We feel incredible lucky to be patients. Thank you!
GP surgery review: chiddingfold-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: December 2022
Had a routine cervical smear test on Wednesday had the results back through the post on the following Monday 
Brilliant as always in every way at chiddingfold surgery
GP surgery review: chiddingfold-surgery
Title: Fantastic surgery
Rating: 5 out of 5
Visited: September 2022
Never  had a bad experience with this surgery. Always helpful, given how busy things are your care is still tremendous.
GP surgery review: chiddingfold-surgery
Title: Excellent treatment by Nurse
Rating: 5 out of 5
Visited: January 2022
I would like to personally thank the nurse that saw me at 2pm
on 17 January for her very professional and informative approach-----
and most of all for unblocking my right ear which had been causing me problems for some weeks.
GP surgery review: grayshott-surgery
Title: Staff
Rating: 1 out of 5
Visited: October 2023
I called grayshott surgery not so long ago to discuss a prescription that had gone missing. I was very polite and understanding that they were busy l, however they interpreted me serval times whilst I was speaking and told me it was not there problem I hadn’t been told about my prescription being in stock. I felt very uncomfortable and I strongly believe people like that shouldn’t work with patients
GP surgery review: grayshott-surgery
Title: Unhelpful reception
Rating: 1 out of 5
Visited: July 2023
I rang to enquire how I can obtain my existing prescription from a London chemist, the lady at reception was unbelievably unhelpful. Instead of helping me to do so she instructed me she was cancelling my registration in Grayshott. She told me to go online to arrange my local pharmacy to obtain my medicine, however that is not at all obvious how to do and does not seem to work.
GP surgery review: grayshott-surgery
Title: Avoid nursing services
Rating: 2 out of 5
Visited: July 2023
Don't ever be more than 1 minute late for an appointment or else they cancel entirely. Then they let you know you've got to wait almost another month for that service. I have never experienced such poor service before. 
Avoid if you are new to the area.
GP surgery review: grayshott-surgery
Title: doctors and nurses  let down by reception / admin
Rating: 1 out of 5
Visited: December 2022
From the moment you’ve argued with the telephone system to get through to a receptionist who then has no idea on the urgency of a situation and treats you in a patronising manner because you don’t understand the complications of diary management in the NHS, this surgery used to be good but now it’s impossible to get appointments especially if you need it when you’re actually ill and not in 3 weeks time. I’m told by my doctors/ nurses to state with the receptionist that I’m asthmatic which is life threatening and need an appointment for antibiotics to help them triage me. That is useless and I’m told I didn’t have my last asthma review with a nurse (had covid at the time) so couldn’t see a doctor. I’ve had asthma since birth, know how to manage it and my inhalers so don’t need a receptionist to tell me how to manage my condition. They do nothing to show empathy nor willing to accommodate people. Sadly you can’t book things yourself as when you get to a doctor or nurse they’re great. You just have to live long enough and plan your illness in advance to get past reception.
GP surgery review: grayshott-surgery
Title: Reception
Rating: 2 out of 5
Visited: November 2022
Coming to reception a couple of times  recently I was wondering where all the regular  staff have gone? They were all so helpful and knew my situation exactly. The prescription lady in particular. It’s a shame Treatment Room has also gone as those ladies were exceptional  and now reception isn’t what it used to be. Such a shame I can’t name them to say thank you for your time and patience.
GP surgery review: grayshott-surgery
Title: Incredibly helpful
Rating: 5 out of 5
Visited: July 2022
I have always found the receptionists and admin staff to be very helpful.  This morning I spoke to a receptionist who was just lovely. Unfortunately I am not permitted to name her. I was confused about a prescription and she was patient, helpful, funny and gave me clear instructions for sorting this out.  She made my day!
GP surgery review: grayshott-surgery
Title: Good Drs, let down by admin staff.
Rating: 3 out of 5
Visited: July 2022
The doctors are very committed, and seem to be hard working in difficult circumstances. 

Unfortunately they seem to be let down by admin staff, who feel it’s their duty to be rude to the public. Over the past few years, I’ve had approximately 20 interfaces with the reception/admin team. Most of the time I’ve been spoken to with condescension and contempt. Sometimes worse. For example when I tried to register and presented all the forms, I literally had them thrown back at me, while she shouted ant be for not providing passports (not mentioned on any of the forms to provide ID, or an NHS requirement).

 However I do think they are working on this, as more recently I recall about 2-3 times in the last year that the admin staff were professional clearly wanted to be helpful. And the other times they were just mildly grumpy…
GP surgery review: grayshott-surgery
Title: Fantastic Nursing Team!
Rating: 5 out of 5
Visited: May 2022
For the last few years I have had appointments with the nurses at least every 3 months. Appointments which, thankfully, carried on through Covid. At all times the level of care and attention to detail has been outstanding. Both of the nurses I have seen have been incredibly thorough in reviewing my notes before my appointments, picking up on things way beyond the basics of why I was there. They have taken time to explain, listen to me, check through things again, suggest appropriate next steps, and follow up themselves too. I've not once felt rushed on the contrary their thoroughness is brilliant and the care they take of their patients is fantastically reassuring.
Many thanks once again!
GP surgery review: grayshott-surgery
Title: When you make a mistake, make effort to put things right!
Rating: 1 out of 5
Visited: April 2022
Turned up for an appointment arranged for 8.40am two weeks earlier. Their automated screen told me I was "too early". Confused by this returned to my car to investigate what I assumed to be my error. Luckily calls at my end are recorded to find I hadn't made an error.

Additionally told that the appointment which I was "too early" for was with the wrong doctor also.

Returned, provided the evidence as a playback of the call to be told it wasn't necessary, accepted their error (fair enough) then offered an emergency appointment at 12 noon.

When you take time off work, travel to a surgery and you make a mistake I would have expected some effort to squeeze the diary and honour the appointment, ie fit something in. But zero effort.

Especially when the effort of getting to the surgery is greater than just driving there. For me as a carer, it takes a lot of time, energy to prepare the person you are caring for to make the journey and support their apprehension leading up to the visit, not just time off work.

Complete lack of respect for people's time, circumstances, extremely unprofessional.