janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-mitcham-medical-centre.
Title: Unhappy
Rating: 2 out of 5
Visited: August 2023
Practice overall was doing well.I keep getting annoying texts to come for an asthma review when i dont suffer from the condition.3 weeks been waiting to be referred for my ultrasound nothing apparently has been actioned. Dont know what has changed but service is poor
GP surgery review: the-mitcham-medical-centre.
Title: very bad
Rating: 1 out of 5
Visited: June 2023
45 minutes on the phone yesterday on number one. Waiting for a hospital appointment for a xray. forms not done by doctor.Confused staff with no knowledge
GP surgery review: the-mitcham-medical-centre.
Title: Would not recommend
Rating: 1 out of 5
Visited: June 2023
Their customer service to the telephone lines are very poor. Try getting through to their admin team been on hold for an hour.Their staff lack knowledge and waffle alot.
GP surgery review: the-mitcham-medical-centre.
Title: Terrible service
Rating: 1 out of 5
Visited: May 2023
Contacted the practice yesterday regarding my referral they couldnt see it on the system......This morning contacted again they were cluelesss!!!! Never had issues in the past useless practice with useless staff
GP surgery review: the-mitcham-medical-centre.
Title: Poor service
Rating: 1 out of 5
Visited: April 2023
I called the practice at 3.45pm and was 4th in the queue at the time of calling. I was on hold and 1stcin the queue after 1 hour 59 minutes. After exactly a 2 hour wait the phone disconnected me. That lengthy torturous wait was for nothing. And its not the first time. Surely the practice can do better?
GP surgery review: the-mitcham-medical-centre.
Title: Impressive care
Rating: 5 out of 5
Visited: August 2022
Thank-you to the receptionist and GP that kept me informed about my referral when I received less than helpful letters saying that my referral had been rejected. A quick visit and the receptionist took my details and said that she would let my GP know. That afternoon I had a call from her saying that my GP wasn't going to be available to discuss this for 2-3 days, but she would make sure my query was forwarded to her Today as promised, I had a call from my GP to discuss the referral which had gone through as planned. 
Really impressed that the surgery made sure I was kept informed in quite a minor matter to them, but a big issue to me as I need specialist care. 
Thank-you.
GP surgery review: the-mitcham-medical-centre.
Title: Thank you to the lady supervisor
Rating: 5 out of 5
Visited: May 2022
Was having difficulty with dvla form. The lady supervisor dealt with my quiery also booked me an appointment. very thankful to her.
GP surgery review: the-mitcham-medical-centre.
Title: Awful
Rating: 1 out of 5
Visited: April 2022
I had put in a request for a private letter and was told it would take 10 working days. When I handed in my form, I confirmed with the receptionist, it would take 10 working days. I was told that I would be called when the letter was ready and it is evident that if I did not chase up the matter then the letter would not have been done. It took over that time and I called everyday the next week and was told to call the next day. I also, had to deal with a rude receptionist who said I don't know why you are repeating yourself because there was issues with the connection. She then told me that the secretary was ill and I would have to call on the monday, bear in mind that would be 16 working days since I put the request in. Then when I called again on that same day, I was told it was being done and they would call me back. I was never told beforehand that there would be delays and I have had issues with the doctors as well. I confirmed on the phone to the doctor where my prescription was and when I asked the receptionist when I had handed in my private letter request form that it was a different pharmacy than the one that the doctor had said on the phone.
GP surgery review: the-mitcham-medical-centre.
Title: Phone lines always busy, no appointments online.
Rating: 2 out of 5
Visited: April 2022
I don't think I've ever been able to get through without a significant wait - as in, 25 mins plus - at any time they tell you to call.
Can't book appointments at the desk. Prescriptions aren't approved when they say you don't need an appointment.
Doctors are often late first thing in the morning. 
Receptionists can be rude.
GP surgery review: the-vineyard-hill-road-surgery
Title: Responsive and compassionate Surgery
Rating: 5 out of 5
Visited: September 2023
From the answering of the phone to the response of the Dr team I have found this practice to be excellent. They have responded promptly and kindly. They have worked hard to identify and meet my medical & emotional needs. They check up on how things are going. I believe they care. What more could patients ask for? 
Thank you Team. You are appreciated.
GP surgery review: the-vineyard-hill-road-surgery
Title: Disappointing
Rating: 3 out of 5
Visited: June 2023
The level of care you get depends on the GP you’re booked in with. Some really take the time to try and help and unravel what’s going on, others are so dismissive and seem to want to get you off the phone/ out of their office so quickly that I question whether they’re in the right profession.
Calling can be a nightmare too. Iv called in the afternoon before, been number 1 in the call queue the entire time and been left waiting for almost half an hour for someone to pick up. 
The nurses are lovely though.
They should be doing so much better !
GP surgery review: wimbledon-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: September 2023
My overall experience has been just wonderful. From the reception to the Doctors. New team very knowledgable and helpful in booking my mums covid jabs. Keep up the good work
GP surgery review: wimbledon-medical-practice
Title: Poor booking and service
Rating: 1 out of 5
Visited: May 2023
Called to book an appointment and they said to call in the morning of Tuesday. When asked for clarification on the possibility to book in advance, they said I have to call at 8.30am the morning of the day to see if there is any available slots. Asking again, they only book 1 week in advance and if there are no slots you cannot book an appointment - which makes it very difficult to see a GP. The service on the phone was also very brusk and poor.
GP surgery review: wimbledon-medical-practice
Title: Amazing Doctors
Rating: 5 out of 5
Visited: March 2023
I had a serious operation this year, doctors at the Surgery really helped me through this period and I am very thankful for it.
GP surgery review: wimbledon-medical-practice
Title: Poor appointment booking system
Rating: 2 out of 5
Visited: December 2022
I had to call the practice to book an annual pill check to get my prescription. Not possible to book this online, despite the website linking you to the online appointment page. Called at 8:30am on 7 December but had to call 11 times to get through to the intelligent queueing system. I then had to wait over an hour on hold to book the appointment.

I was seen on 7 December but still no prescription text from Boots on 13 December. I called in the afternoon on 13 December but had just missed the 9am-1pm time slot for prescription queries (not published on the website). I called the practice again on 14 December to check if the prescription had been issued and the receptionist was very rude, telling me that Boots don’t always send texts and made me feel stupid for even asking the question. Apparently I should have gone to Boots just in case it was there.

Overall it was an incredibly inefficient process for a completely routine prescription.

Please could the practice make online appointments available at least for routine matters like this or even allow the booking of appointments in advance on the phone. It would also help if the practice could publish the time slots for different phone queries online (test results, prescription queries etc).
GP surgery review: wimbledon-medical-practice
Title: Awfully rude staff and most incompetent Practice
Rating: 1 out of 5
Visited: October 2022
I had exactly same experience as review of Xray report as a previous reviewer. "10 days before review could be sent to Practice" then phone in,  " You have to call in for appointment' "GP not available", "Call another day"; This has been ongoing since early October 2022; I I still haven't got the report and nobody from Practice has called up; Reception staff are extremely rude, arrogant and either have not had training or just wilfully rude toward Patients. They cannot have system whereby it is not possible to book telephone appointment in advance (patients are asked by Reception staff to call in the morning at 08:30 when lines open and when waiting times can be very high. Upon call backs, they are advised all appointments are booked for the day; For next appointment, patients are asked to call again next day and the saga continues; The alternative suggested to patients is they have to walk in at 8am to book appointment ! This is unacceptable !!!! Please dont tell me you cant book GP appointment in advance. Someone please put some sense into the reception staff at Wimbledon Medical Practice's Reception desk !! I still do not have access to my Xray report (thanks to their inefficient call handling system) nor can I book an appointment in advance.
GP surgery review: wimbledon-medical-practice
Title: Can't get an appointment/Lost my history
Rating: 1 out of 5
Visited: September 2022
After moving to Wimbledon, I was forced to switch to a local doctor and Wimbledon Medical Practice was across the street.

I am continuously unable to get an appointment, no matter how I approach; call, online, in person. Furthermore, my records from my previous doctor seem to have vanished. No medical history as a result of moving to this pratice.
I have a medical condition which requires regular visits.
I've had to go private now 6 times over the last year because of their convoluted appointment system.

Fail.
GP surgery review: wimbledon-medical-practice
Title: Ridiculous system for follow-up of 'results'.
Rating: 2 out of 5
Visited: May 2022
I had an MRI scan arranged really quickly and done in 2 days, 30 April (a Saturday!) at a local NHS hospital. The radiologist there said as it was a Bank Holiday w/e it might be 10 days to get the result. I wish it was - when I phoned the surgery (12 - 2pm the Practice 'results phone line time') I was told I needed to speak to a GP. But instead of giving me an appointment I was told I would need to phone next day at 8.30 am. I did this, made 10 calls from 8.30 and it was only at 8.49am that I got onto the system and told 26 in the queue and pressed for call back. I stayed by the phone and when call back replied, the receptionist said appointments (and we're talking phone appointments) for the day all gone, so phone again next day 8.30. Because I said this did not make sense, if GP wanted to speak to me they should suggest an appointment, I was told the next bookable phone appointment was almost 2 weeks time May 27 9am. Why was there not something available the next day or the day after that or day after that, so same week? I booked it but this means to get the results of my MRI scan, which the Practice presumably has on the computer, I will have to wait not 10 days but 28 days! I should be entitled to the results of my scan as soon as they are reported by the radiologist. I don't particularly want to speak with a GP on the phone and particularly if I have to wait 28 days. The scan is presumably some cause for concern, it was done by the hospital in 2 days on a Saturday - commendable but little point if at your end of the NHS system the Practice will take 28 days to tell me the result.  
All the while I am in pain, mobility reduced and could presumably get on a waiting list for a referral.
GP surgery review: wimbledon-medical-practice
Title: Great GPs
Rating: 4 out of 5
Visited: March 2022
It’s quite tricky to get an appointment (you only stand a chance if you call between 8:30 & 9:00 and often you can’t get through at those times and then you have to try again the next day) but the GPs themselves are really nice, helpful and caring
GP surgery review: wimbledon-medical-practice
Title: Difficult to get an appointment
Rating: 2 out of 5
Visited: March 2022
They make a bif thing of using an "intelligent call queuing" system which seems devoid of an intelligence. The system works by phoning at 8:30am, usually you won't get through as the queuing system hasn't been switched on yet, keep trying and you'll eventually get put in a queue and - this is the semi-useful bit- you request a callback rather than wait which is useful as often I'm around position number 20 in the queue. However the callback sometimes fails and then you need to start all over again or when you eventually get through you get told all appointments for that day are already taken. A receptionist then seems to perform some element of medical triage (!) and usually decides that your issue isn't urgent so you get told to try again at 8:30 the next day. And then repeat...and repeat...and repeat. 
If you get through and are successful in getting an appointment a GP will call at some point that day - no indication of even a rough time frame. Which is very difficult if you have a job, childcare commitments, or just about anything else to do.
On the occasions when I have managed to get an appointment with a GP they seem good at ordering tests, but then there doesn't seem to be much follow-up when the results come through and next steps aren't clear. Leaving you with the only option of going back to the appointment Lottery!
GP surgery review: wimbledon-medical-practice
Title: Detrimental
Rating: 1 out of 5
Visited: February 2022
I have been seeking help with mental health for the best part of a month and all i am told is "i dont know, call tomorrow". The appointment systems and untrained receptionists have a negative effect and it feels intentional so i dont bother them by calling again. In this month i received one call 5 minutes before closing and was very quickly dismissed. What do i do now?
GP surgery review: wimbledon-village-practice
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
I chanced upon this review section whilst looking to book an appointment for our son and was so surprised by the negative comments i felt i had to record my own experience.  I have always found the the reception team to be helpful and courteous - especially given the pressured nature of the role. The surgery is staffed by wonderful doctors, nurses, physios and receptionists and support staff and I am very grateful to all of them. Great Practice..!!!
GP surgery review: wimbledon-village-practice
Title: Incredibly Rude Receptionist
Rating: 1 out of 5
Visited: October 2023
Partner was discharged from the hospital yesterday after having sepsis. We were told to contact our GP for regular pain medication. This morning, an incredibly rude and dismissive receptionist told us that there were no appointments for a week and that she couldn't be given an urgent telephone appointment even though she was in terrible pain. "Go to a pharmacy" was the suggestion.

I appreciate this is a failure of both the hospital and GP office not to prescribe sufficient pain relief. However, there's no need to be so rude and dismissive. There are ways of saying "we can't do anything" without being nasty. We'll be making a formal complaint alongside this review.
GP surgery review: wimbledon-village-practice
Title: Horrible and very rude receptionist
Rating: 1 out of 5
Visited: September 2023
Unfortunately it use to be such a good practice but nowadays it’s absolutely impossible even to get through your GP. It is the receptionist who makes the decision if she can qualify you to speak to your gp.  Some receptionist are so so rude and I had been involved in a major accident last week and since I desperately need to speak to my Gp for medication and inhalers; Despite my urgent request; the receptionist been asking me to call at certain when you call; she cannot allow it and asking me to go to hospital or call paramedics. Even I requested just to give a note to my GP; she was so ever rude and practically shouting to me on the phone and just bang the phone. 
I genuinely believe the Doctors are very good but unfortunately you cannot get permission to see them. I am very appalled by the behaviours of receptionists working in a professional health practice. I feel very shameful after the way the receptionist shouted at me this morning. Even after mentioning I am having recurrent asthma attacks.
GP surgery review: wimbledon-village-practice
Title: Appalling practice
Rating: 1 out of 5
Visited: April 2023
I have been registered with this practice for 41 years . My regular GP is a very pleasant person and has always been helpful, unfortunately
It is impossible to see him . 
I had a very unpleasant conversation with a receptionist who was downright unhelpful, rude and extremely unpleasant. We are an elderly couple and the last thing we need is a sarcastic rude person when we need to book an appointment. Good phone manners don’t cost much 
I am seriously looking for another surgery to register with.
GP surgery review: wimbledon-village-practice
Title: Not a great practice
Rating: 1 out of 5
Visited: February 2023
We went with this GP as it was very close to home but we are extremely disappointed with both the doctors and appointments policy. When you have a small child appointments can’t be really scheduled with 1, 2 or even 3 weeks in advance and to be able to book an emergency one for the same day you have to call exactly at 8am (for morning appointments) or exactly at 1pm (for evening ones). Half an hour later and you are left with  a sick infant at home and told try again at 8 am the next working day. And the Doctore, when you manage to go see them are so iritated and treat you like you’re wasting their precious time, and not just a woried first time patent, such a lack of empathy. Of course there are a few nice ones, but don’t always have that luck.
GP surgery review: wimbledon-village-practice
Title: Disappointing
Rating: 1 out of 5
Visited: February 2023
Sadly my experience with this practise has been consistently negative.  A few of the GPs at this practise (not all - some are wonderful) appear to show absolutely no compassion or empathy towards their patients; they act as though we are disturbing their day and being an inconvenience, as opposed to actually being a patient of theirs that they are there to assess/treat/reassure. 

My overall feedback is that the GPs at this practise should focus a little more on their attitudes towards their patients before anything else. There are times when I have opted to go to Walk In centres rather than go to my own GP at this practise because of such negative experiences. 

One word: disappointing!
GP surgery review: wimbledon-village-practice
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
Access never a problem at this surgery,  even during Covid. Excellent staff and marvellous doctors,  they do far more in house and in site than any other practice I've heard of, minor ops, ecgs, counselling physio even ultrasounds. They don't do on line consulting, probably because it's so easy to get an appointment but do use email and texting to give answers, results and advice. Being a patient here makes you wonder what all the fuss is about
GP surgery review: auckland-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: November 2023
If you wish to feel you’re wasting their time and have them dismiss you out of hand then this is the place. Both me and my partner have had a number of experience over the 9 years we’ve been registered here that have left a lot to be desired. A number of which have even been confrontational. I understand they are busy but we are both relatively healthy so on the odd occasion we’ve needed a doctor is for good reason. I think the experience my partner had this morning is the final straw and we will now be looking for another practice. I wouldn’t mind but we have health insurance so generally only need a referral but can’t be doing with being spoken down to and patronised.
GP surgery review: auckland-surgery
Title: Uncaring And Dismissive Doctor
Rating: 2 out of 5
Visited: September 2023
After previously giving good review I now,sadly,have to give a bad one. Spoke to a doctor about a problem on the phone and was met with an uncaring and dismissive response. I was made to feel I was wasting their time and all the doctor wanted to do was get me off the phone! They kept trying to end the consultation and this was after about 3 minutes! It was awful and so disappointing after previous good service from this surgery.
GP surgery review: auckland-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: August 2023
Saw GP same day with a problem and they were pleasant and professional and also reassuring. It was a very good experience and this is a great practice.
GP surgery review: auckland-surgery
Title: Great doctors
Rating: 5 out of 5
Visited: May 2023
The experience we had with this practice has so far been coming from  the various visits we have paid with one of our service user. Auckland doctors provided one of the the best person centre service we have so far seen.
Great communication and compassion. 
We are a care company and we can say Auckland work with us closely into bettering the care of one of our service user. 
Very friendly, approachable and dedicated doctors.

May be improve the desk's response when they take the calls, they can be a bit abrupt some times. 
Keep the good work Auckland Surgery
GP surgery review: auckland-surgery
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
In comparison to my last GP surgery Auckland Road is exceptional. Always managed to get an appointment . Reception staff helpful and kind . Doctors too are kind, respectful and knowledgeable never making you  feel as though  you were wasting their time, which so often happened at my last surgery . Would recommend Auckland Road practice highly .
GP surgery review: auckland-surgery
Title: Terrible Receptionist
Rating: 2 out of 5
Visited: January 2023
Suffer from copd ,get flair ups and require antibiotics and steroids to clear it rang for telephone appoint as just needed to get a prescription as not used regular. Was offered telephone appt for 16th January, which is 10 days away explained to receptionist needed prescription sooner,as condition was getting worse.Receptionist did even ask name age or reason and offered no solution but to wait 10 days for phone call.Ican fully see why a and e are so busy as you can't even get to talk to a doctor
GP surgery review: auckland-surgery
Title: Avoid some of these doctors
Rating: 1 out of 5
Visited: September 2022
I have a problem with a joint, its very painful and swollen. The doctor literally dismissed me, he was unhelpful and rude. Im very upset about this. Shameful. I'll have to go private.
GP surgery review: mersham-medical-centre
Title: Very helpful practice
Rating: 5 out of 5
Visited: May 2022
At this practice, everyone was very helpful for me to be able to see the doctor on this particular day. The receptionist took his time to find me a slot to see the doctor though he was fully booked. He made a call to find out if there was a possibility to be seen by the doctor. The doctor managed to see me, which is very rare in today's GP Practices. The place is very calm and peaceful
GP surgery review: parchmore-medical-centre
Title: Useless practice
Rating: 1 out of 5
Visited: September 2023
The receptionists are useless, they ignore patients and continuing having their great chats. 

Also, the call queue is so long by the time you get them, would be evening. I think they deliberately doing this because they are many receptionists available but no one actually answer the call.