janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: st-thomas-road-surgery
Title: One of the best GP Practices around
Rating: 5 out of 5
Visited: October 2022
The care I have received from 2 of the GPs at the surgery I cannot thank them both enough, their time, dedication and empathy towards me have been fantastic. They are a credit to the surgery and the NHS especially over the difficult times we have all faced. I work in the NHS myself so know how much the medical staff are under pressure at this moment in time. I have always had easy access to booking appointments even same day appointments when I have heard from other friends/colleagues/family at other GP Surgeries sometimes they have had to wait a week/2 weeks for an appointment. I would also like to thank the receptionists who are fantastic at their jobs and are so friendly and you feel you build up a rapport with them and they help/guide you to receiving the best possible care at the surgery. So thank you all again.
GP surgery review: tieve-tara
Title: Good medical staff poor administration
Rating: 3 out of 5
Visited: November 2022
I’ve been a patient here for over 10 years.
I frequently have problems with their administration.
Never had a problem with the medical staff. They are friendly and attentive. 
They recently move prescriptions to phone or email only, great except:
They don’t acknowledge they’ve had the request 
Don’t tell you when they have a problem with your request 
Never been ready on time yet.

They also seem incapable of reading letters passed in by hospitals about new medications being prescribed. Resulting in medication not being available when needed and me having g to do all the chasing.
GP surgery review: college-lane-surgery
Title: World beating
Rating: 5 out of 5
Visited: November 2023
Whilst the media are full of patients having to wait for appointments College Lane excel and usually see you the same day
I am amazed how they repeatedly offer such an excellent service
I was called in following a blood test and seen by the doctor and a diabetic nurse all within 2/3 days and am receiving on-going advice and follow up
The service is simply fantastic
Keep it up College Lane
GP surgery review: college-lane-surgery
Title: Faultless service and standards
Rating: 5 out of 5
Visited: January 2023
It was neccessary for me to have a blood test. The staff on phone -reception and nurses/doctor were out of this worrld. I have been at this surgery for over 20 yrs and it gets better and better every year.
I have had to use them a lot and thank goodness we have such an outstanding team to look after us. Its nearly a pleasure to be ill !!
GP surgery review: college-lane-surgery
Title: Fantastic surgery
Rating: 5 out of 5
Visited: December 2022
As always I had a prompt call back from one of the doctors who arranged an appointment for the following day. I’ve been with this surgery for the last four years and honestly can’t fault them.
GP surgery review: college-lane-surgery
Title: Poor service
Rating: 2 out of 5
Visited: October 2022
Arrived at the surgery two minutes late went to the booking in screen tried twice to log in but unsuccessful. Waiting for someone to come to the counter for over ten minutes to be told that I would have to re-book my appointment. I have taken time off work to attend and will have to do so again. Not happy is an understatement I have been visiting the surgery all my life and today must be the first time that the appointment was on time. Not an happy patient. Look forward to you're response.
GP surgery review: langthwaite-surgery
Title: Dr Phillips a great GP
Rating: 5 out of 5
Visited: April 2022
I took my son to see Dr Phillips as he had been suffering with pain for some days. Thankfully we very rarely visit the doctors so my son was little nervous. Dr Philips examined him thoroughly and took a lot of time explaining things too him. We never felt rushed as we have done with previous GPs. Thank you Dr Phillips.
GP surgery review: park-green-surgery
Title: Dreadful
Rating: 1 out of 5
Visited: July 2023
Trying to see a doctor at this surgery is a fool's errand. Long wait times on the phone or queueing outside the surgery at 7:45 is required to get a same day appointment. When I do get to see a GP they are apathetic and unhelpful. I am leaving this surgery as I cannot rely on them due to poor quality of care. Avoid.
GP surgery review: the-grange-medical-centre
Title: Inept
Rating: 3 out of 5
Visited: June 2023
My wife made a telephone consultation for Wednesday afternoon. No one phoned her on Thursday morning she rang to find out why. She informed she was down as a no show. My question  is who was the no show.
GP surgery review: the-grange-medical-centre
Title: Wonderful swift service
Rating: 5 out of 5
Visited: February 2023
On Monday I asked the practice to come and check out my 91 year old Mum who was struggling to breathe and get out of bed. One of the nurses came to see her and very quickly decided we needed an ambulance. The decision to do that enabled Mum to access A and E very quickly  and be admitted almost immediately. We couldn’t believe the efficiency of everything. She was able to get the oxygen she badly needed and the treatment was excellent. We would like to thank everyone involved. She remains very poorly but is receiving great care. Thankyou NHS!
GP surgery review: the-grange-medical-centre
Title: No available appointments
Rating: 1 out of 5
Visited: February 2023
Terrible service and not enough appointments. Out of 5 days phoning for appointments only managed to get one on 1 of the days. This was phoning at 8am every morning too! Today I was a little late and phoned at 8.06am to an automated message stating that there was no available appointments that day! This has been a long standing issue with this gp surgery so why haven’t they done anything to rectify this? Only pre bookable appointments are for 7 days in advance, now I need to phone at 8am every morning to ask for ecg and blood test results. This is taking a valuable appointment up for someone who is ill or in more need than me. I’m currently looking to move to a more suitable gp as this surgery is going downhill. The doctors are good and always sort your issues but getting past the reception staff is the hardest part here.
GP surgery review: the-grange-medical-centre
Title: Thank you!
Rating: 4 out of 5
Visited: January 2023
I had a polite and pleasant conversation with the receptionist who was able to get me an appointment to suit my working needs, the same day as I called. The telephone appointment with the doctor was again polite, comprehensive and a prescription was provided promptly. When collecting the prescription, the staff were welcoming and courteous. 
Despite the challenges currently, staff really worked hard and I am grateful for their time and patience. 
Thank you!
GP surgery review: the-grange-medical-centre
Title: Incompetent admin team
Rating: 1 out of 5
Visited: July 2022
Attended for an endoscopy procedure after limiting my holiday by having to go on a low residue diet for 4 days and take a bowel cleansing preparation,  to be told the admin staff had not entered my appointment in the diary  even though they sent me a letter to confirm the date and time and followed up with a call to confirm the date the Wednesday prior. Consequently I was asked to wait in the car (as per the entry procedures for endoscopy)  on the hottest day recorded in the uk (40 degrees) without being able to drink any water. Whilst the clinical staff eventually recognised it was an admin error and went ahead with the procedure in a professional way, albeit rushed as it was an inconvenience to fit me in for them, this was 70 mins late during which time I felt extremely anxious and close to tears. Possibly as a consequence of all the upset or maybe the rushed timing for the team that had to fit me in, the procedure was significantly more painful than previous endoscopy’s . An apology was never offered. The administration at this practice needs a thorough investigation as it’s incompetent.
GP surgery review: white-rose-surgery
Title: Dont answer emails
Rating: 3 out of 5
Visited: August 2023
I sent an email with a photo of a skin complaint I have.
I found out on a NHS Web site that it could be Seborrheic Keratoses
and asked should I book an appointment (I wouldn't want to waist any Doctors time).
I haven't had no reply whatsoever. I sent the email on the 8th Aug 23
GP surgery review: white-rose-surgery
Title: Outstanding Practice
Rating: 5 out of 5
Visited: December 2022
I would just like to say as a patient of White Rose Surgery how impressed I am by the way this surgery has performed post COVID. 
Whilst I see many posts on social media from all over the country from people who can’t get an appointment to even speak to a doctor for sometimes weeks, this has never been a problem with White Rose. You can get a same day face to face appointment to see a doctor or practice nurse with no rigmarole to go through first and if you want to see a specific doctor you can pre book one. 
All the staff and doctors I have come across are pleasant, polite and helpful at all times.
GP surgery review: dr-s-m-chen-&-partner
Title: Pretty useless
Rating: 1 out of 5
Visited: September 2023
Practice is run for benefit of staff not patients. Rang after holding for 5 minutes was cut off. 
Recorded message states register to book appointments on line, great in theory but when you try - no appointments available. 
Went for flu jab booking system not switched on, after waiting 15 minutes afer nurse came out and asked if anyone waiting for flu jab. We all (7 people) said yes then we were informed we hadn't booked in!
GP surgery review: dr-s-m-chen-&-partner
Title: Shocking service
Rating: 1 out of 5
Visited: May 2022
I rang to book an appointment and was told the earliest would been in 2 1/2 weeks time. I was treated with absolutely no respect even though I was more than respectful and understanding of how busy the reception staff are. I am now going without an appointment due to the utter disrespect. Don’t go to this practice
GP surgery review: dr-s-m-chen-&-partner
Title: Joke
Rating: 2 out of 5
Visited: March 2022
Called up for an appointment only to be told you will have to call tomorrow as the new appointments won't be available,
So I asked if I could book an appointment for next week or even 2 or 3 weeks later ,again you'll have to call tomorrow...I explained I was at work tomorrow, and wouldn't be able to call, again you'll have to call tomorrow...WOW 2020 things have come along way since I was a child....or so I thought..
GP surgery review: dr-s-m-chen-&-partner
Title: very helpfull
Rating: 5 out of 5
Visited: February 2022
Rang the surgery 9.0 am
seen at 10.0am same day
doctor was very helpfull,sorted an xray within five days
GP surgery review: hillfoot-surgery
Title: Appointments
Rating: 2 out of 5
Visited: July 2023
Unable to get an afternoon appointment or any appointment at all
Patch’s not a good service when reception say problem completed it doesn’t tell you it has then gone to doctor if doctor says make an appointment you will wait 2-3 weeks to be seen 
Quite a poor service
GP surgery review: hillfoot-surgery
Title: Patchs
Rating: 5 out of 5
Visited: June 2023
Used the Patchs system for the first time, & was very impressed with the service. Easy to use & GP  telephoned me shortly after submitting details. Very satisfactory outcome.
GP surgery review: hillfoot-surgery
Title: Brilliant Service
Rating: 4 out of 5
Visited: May 2023
Given an appointment after waiting behind 15 other people in the queue. Very friendly and accommodating staff. Saw doctor and required bloods and was found a cancellation within 20 minutes so all done and dusted. Doctor , reception staff and blood lady all fantastic. Thank you
GP surgery review: hillfoot-surgery
Title: Terrible service on repeat prescriptions.
Rating: 1 out of 5
Visited: May 2023
I moved to Hillfoot Surgery 2 months ago. Since I have been there they have messed up 2 repeat prescriptions out of 2.

The first one had medication missing which I only discovered when I got to the pharmacy. This caused me to miss 1 day of medication. They could have emailed/called and told me I can't have it when I requested it but they didn't.

The second time I emailed my prescription 1 week before it was due. 6 days later I had to go to the surgery and chase it up because I had run out f medication. I was promised it would be ready the same day but it wasn't.

I am currently on Day 2 of no medication. They have promised I will get it today (again). Will they deliver before the bank holiday weekend or will I have to skip a few more days of medication?

Absolutely the worst service I have every received from a doctors surgery.
GP surgery review: hillfoot-surgery
Title: Poor service. Why bother offering e-consultations
Rating: 2 out of 5
Visited: May 2023
I was recently transferred here as a patient after my old practice closed down. I took time to submit an e-consultation form for an issue I was having. I received a short message telling me to call the practice to book a routine appointment. If that’s what I wanted to do I’d have done that in the first place. Why offer e-consultations if you aren’t going to help people in that way. I shall just try and resolve the issue myself given you won’t help. Very poor.
GP surgery review: hillfoot-surgery
Title: Unable to contact GPs via online consultation.
Rating: 4 out of 5
Visited: March 2023
Patients should not be forced to sighn up to things they do not want. But that is how it feels thanks to significant problems with the practices  new patchs.

Tried to do an online consultation on Monday just gone. Clicked hillfoots patchs logo  on practice website. No facility enabling myself to contact GP or do online consultation without creating a patchs account.  Hillfoots patchs  facility is clearly missing the button which is meant to say contact GP without creating an account. This is really frustrating for people, please will hillfoot surgery fix this. If the practice  attempted to  check this by attempting to  use Patchs  as a patient  they would see the facility is missing any button allowing patients to do online consultations without creating a patchs account. Its like being bullied into creating an account.
GP surgery review: hillfoot-surgery
Title: A very grateful patient
Rating: 5 out of 5
Visited: March 2023
I have to give thanks to all the staff at the practice from reception, office and the medical staff who have listened and sorted my problem. A great all round practice, from a grateful patient.
GP surgery review: hillfoot-surgery
Title: Great service re phone call
Rating: 1 out of 5
Visited: March 2023
Very helpful with my prescriptions  we have just joined the surgery   Very good my wife also seen doc and can only say excellent service very caring
GP surgery review: hillfoot-surgery
Title: Fast, prompt and caring response to my changing situation
Rating: 5 out of 5
Visited: September 2022
I rang Hillfoot Surgery today and began to explain that I wasn’t too sure how unwell I was or how bad my chest was but knew I was unwell. I was wanting advice if I should do an online or phone consultation or even go through pharmacy or not.
I was supported with the receptionist coordinating with the doctor and I was seen within a hour at the surgery by the doctor. 
It was confirmed that I was unwell and needed treatment. Thank you to the team. I can say that this service supported a good outcome for my wellbeing in a hasty and responsive way.
GP surgery review: hillfoot-surgery
Title: Poor understanding and service from receptionist
Rating: 1 out of 5
Visited: June 2022
Really poor service- I’ve had such a difficult time with this surgery, the staff act 
As if they are teenagers, they are really rude, cannot give 1 appointment on the day, it’s just ridiculous and they are very rigid about this! Have been for years, they have never changed either, and way too make an appointment, it’s always so hard and distressing when your ill
GP surgery review: manor-park-surgery
Title: Health Heroes!
Rating: 5 out of 5
Visited: July 2023
I make regular visits to Manor Park Surgery as a result of various health conditions. My wife needed acute care this month owing to an infection. It is difficult to write specifically without seeming patronising. I would therefore just say the the staff are unfailingly kind and helpful, the doctors work extremely hard for their patients, and the care we receive is first rate. They really are "Health Heroes".
GP surgery review: manor-park-surgery
Title: Fab!
Rating: 5 out of 5
Visited: July 2023
I never have a problem getting an appointment, do have to stay on the line for an age before it gets answered but, as with all nhs services, understaffed and overworked. I get it. 
I saw a Gp today as I was experiencing a very upset tummy. The GP was attentive, sensitive and kind, he made me feel really listened to. 
I left with lots of helpful and useful information and good advice. 
Thank you so much, I know how busy you all are but you’re providing an excellent service!
GP surgery review: manor-park-surgery
Title: Pensioner left with no medication
Rating: 1 out of 5
Visited: July 2023
I am a known sufferer of IBS. Recently having uncontrollable flare ups. Doctor can’t prescribe anything but expects me to purchase over counter. What part of poor does he not understand? So now I am either bleeding from back passage or upon standing have poo running down my legs.
GP surgery review: manor-park-surgery
Title: Appalling Service
Rating: 1 out of 5
Visited: May 2023
Completed e-consult form to be informed no appointments until Monday or to try at 1pm. Logged on at 12.59 and at 1pm there were no appointments. If someone has an issue they want advice about how is an appointment 3 days in the future any good. This is not the first time I have had this problem but will be the last as I have now registered elsewhere despite being with this surgery for over 30 years. Very sad state of affairs.
GP surgery review: manor-park-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: April 2023
I spoke to a GP re a problem that resulted me going into hospital for a couple of days.  Following this I had a review with a nurse and i felt really unwell, she was excellent and indicated i had an issue with my pulse she did an ECG,  went to GP  who saw me the next morning and referred me to Cardiology.  I work in a GP practice and know the horrible feedback when people don't get what they want, but people rarely say nice things. But I can say the way I was cared for and the speed in which it was sorted was brilliant.  I would like to thank the 3 individuals for amazing care.
GP surgery review: manor-park-surgery
Title: Awful Practice
Rating: 1 out of 5
Visited: February 2023
Been trying for over a month the get an appointment, every time i call (8am for a morning appointment, 1pm to get an afternoon appointment) i can't get an appointment.

I have a lump on my neck which is getting bigger and more painful with every passing day, painkillers are not working, cannot sleep, getting headaches, been to the walk-in center and told i need a referral for a scan but yet still cannot get an appointment.

The people are reception are not helpful, they kept telling me to go to the surgery to register (before all of this started) yet i could do it online and didn't tell me this, i then found out they had not registered me. I sent over the registration again and it sat in an out tray for lord knows how long (despite me calling every day for an appointment and seeing the registration still had not been completed). I was then booked an advanced appointment and not told it had been cancelled because they still had not sorted the registration (but I was blamed for this). There was then an issue with another surgery registering me as i had called them to see if they could see me (I was blamed for this). Still no appointment, called reception this morning at 7:45 as the website says the GP opens at 7am to find that the website is wrong and that the reception opens at 8am.

This is beyond a doubt the worst gp surgery i have ever come across, despite the notes from the walk-in center the GP won't even just refer me to get the scan i need (even though they can also see the history of cancer in my family and the chance this lump could be cancerous.

Once i have my referral i will be taking this further with the regulatory body.
GP surgery review: manor-park-surgery
Title: Poor Telephone Communication
Rating: 1 out of 5
Visited: February 2023
I put a prescription through on there website at 7:35 am, the prescription was not dealt with or acknowledged even though I do this routinely, I have had a recent hernia operation and I have been in considerable pain 20 days prior of trying to get this prescription, I then spent 1hr 45 mins that afternoon trying to call them without prevail on different numbers, this doctors practice is a joke & I would strongly recommend find a different surgery.
GP surgery review: manor-park-surgery
Title: Brilliant service
Rating: 5 out of 5
Visited: January 2023
I needed to put an eConsult in at the begining of the month for knee pain and was booked in for a telephone consultation with a physio the next working day who gave me a treatment plan.  Unfortunately this didn't help so I submitted a new eConsult and was phoned by my GP the next day.  He listened really carefully to my issue and preferred treatment option and booked me in immediately for an xray and for a cortisone injection which I received the next day.  At all times I was kept fully informed of the options I had and my wishes were very much taken into account.

All staff at the practice are friendly and professional and treat you as individuals with your own specific needs.  Excellent.
GP surgery review: manor-park-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: December 2022
I went to my surgery worried about my blood pressure which was extremely high. I did not have an appointment. The wonderful lady at reception listened to me attentively and afterwards I showed her a screenshot of my blood pressure reading. She told me it was very high and that she was going to try and fit me in to be seen the nurse. Sure to her promise she called my name to me seen by the nurse after waiting for about five minutes.

The nurse was amazing too. She took my blood pressure twice and commented it was too high. She told me to wait in reception area as she needed to speak to the Doctor to see if something can be done urgently. 

Later, the Doctor advised me to take another blood pressure tablet when I got home (which was three minutes away). The Doctor reviewed my medication and did a new reviewed medication prescription straight away. The Doctor told me my reviewed medication would be ready for pick up at my pharmacy the next day. 

Thank you for the amazing service!! Your support and service was exceptional and second to none.
GP surgery review: manor-park-surgery
Title: Great practice good staff And very helpful doctors
Rating: 5 out of 5
Visited: December 2022
Great service staff is very friendly and helpful. I am with this surgery more than six years. I don’t have any issue with service.