janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: thorpewood-medical-group
Title: Horrible service
Rating: 1 out of 5
Visited: January 2023
idk why is so many starts some people give, maybe they so racist was for me as I am different nationality. 
asked very simple thing, just to change next of kind for my children's to my husband as I planning to go work, in case is something happens. 
She said she can't do that. the reason is: because we both still alive . How ever, is not one bad experience with this gp. They couldn't write properly address to my husband, I had to asked them 4 times. My husband didn't received first nhs letter with his nhs number because of they mistake. I went back to ask for that letter, they told me they can't do that. Manager print his NHS letter cross address and wrote with pencil by hand. I mean if you can do you job, how come have no shame to take salary ? Receptionist said: if you not happy you can change gp. So far they always was saying that to me. Is that is because  I am different nationality ?
GP surgery review: trinity-&-bowthorpe-medical-practice
Title: Consistently poor care.
Rating: 1 out of 5
Visited: November 2023
The care I have received from this practice has been consistently poor. Every time I have spoken to a doctor, they have completely ignored the actual issue to hand and recommended weight loss, no matter how comedically irrelevant it is or how many times I try to steer them back on track. In an average appointment, I am lucky to get two sentences about the thing I actually asked about, and usually end up having to go and do my own research, which makes me wonder why I keep bothering to come back. Absolutely do not recommend. I hope that they consider some more weight-neutral approaches to medical care, or at the very least listening to their patients and getting back on topic when repeatedly requested, but frankly I do not have high hopes.
GP surgery review: trinity-&-bowthorpe-medical-practice
Title: Great if you live in Bowthorpe but...
Rating: 2 out of 5
Visited: October 2023
I joined this practice (Trinity Street) because it is local and I can walk to it in 10 minutes as I don't own a car. Every time I try and make a GP appointment now they offer it at Bowthorpe - which is very hard to get to from here (£10 each way in a taxi or 4 buses). To get one locally there is often a several week wait.  The same with flu jab - I was sent a text offering it - but it's only available to under 60s in Bowthorpe.
GP surgery review: trinity-&-bowthorpe-medical-practice
Title: Very helpful and effective
Rating: 5 out of 5
Visited: April 2023
Had flu-like symptoms, which developed and I lost my sense of balance.
The GP (phone consultation) was quick to respond, thorough, and efficient - the medication was effective.
A very good experience!
GP surgery review: trinity-&-bowthorpe-medical-practice
Title: Harassment.
Rating: 1 out of 5
Visited: March 2023
GPs are no problem , but after requesting that receptionists do not send me invitations to clinical trials and invitations to vaccinations which I’ve already had the harassment continues with a request to send my weight to them . I’m not a frequent visitor and already have a respect form in place . I suggest they concentrate on those people who need them .
GP surgery review: trinity-&-bowthorpe-medical-practice
Title: Not good on this occation
Rating: 2 out of 5
Visited: January 2023
Went to Wessex St Eye specialist for a cateract on Tuesday.

Whilst there the took my book pressure and it was way too high and told me to go straight to the doctors for another pressure test and consultation.

I went straight to the doctors and explained the seriousness of the situation that Wessex St stated I must go straight away.

The young lady went away to talk to somebody and after looking on screen said an appointment cannot be made until 1415 on Monday the 9th.

Just hope this will be OK as they were so insistent I sore a Doctorp/nurse straight away.
GP surgery review: trinity-&-bowthorpe-medical-practice
Title: Outstanding Practice
Rating: 5 out of 5
Visited: August 2022
This Practice must be the best Practice in Norwich.  They respond so quickly to online requests for appointments and medication requests.
Also the Receptionists are polite and helpful.
GP surgery review: trinity-&-bowthorpe-medical-practice
Title: Online forms not available out of working hours
Rating: 4 out of 5
Visited: May 2022
It would be really helpful if the online forms to contact the surgery were available outside of working hours. Many of the patients work and can only find time to contact the surgery online when they themselves are not working.
GP surgery review: trinity-&-bowthorpe-medical-practice
Title: Telephone appointment
Rating: 1 out of 5
Visited: May 2022
The receptionist at Bowthorpe told me a certain GP would either contact me today 21/05/2022 at 11am by phone or email I replied to their message stating an email would be preferred as I would most probably be driving at the time of the appointment so she replied to me to state she would notify the GP that an email would be preferred. I am still awaiting contact and its 11.35am and this appt is in connection to results from a colonoscopy which was done on the 10th May 2022 so I am still none the wiser of the results..
GP surgery review: trinity-&-bowthorpe-medical-practice
Title: Very disappointing
Rating: 1 out of 5
Visited: May 2022
Had two horrible experiences in one day! 

Heavily pregnant and after my bloods came back with midwife it was noted that I needed medication to start before my next appointment with them in 4 weeks. I rang the surgery to explain this, to be told that I have to use the online booking form and she can’t refer this herself to the doctor to do a prescription whilst after my telephone conversation, although the midwife had already put the request through also. (Bearing in mind it took 4 days just to get a different appointment for my daughter with backwards and forwards of messaging on the portal where a simple quick 2 minute telephone could have prevented this) 

An appointment was booked over a week in advance for my daughter to have her injections, to be called 5 minutes prior to the appointment taking place that they haven’t got the stock in. Highly ridiculous when this was booked in advance and can’t understand why it was left 5 minutes before appointment was due to start especially when you schedule time off work to attend! 

Highly unorganised! The nurses I’ve met have been wonderful in the past but the reception team highly lets them down, lack of empathy, lack of consideration and always say use the online form. Utterly gone downhill in the recent years.
GP surgery review: trinity-&-bowthorpe-medical-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: May 2022
On contacting the surgery via email, I got a quick response telling me that a GP was to call me so to keep my phone nearby. On speaking to the GP shortly afterwards I was asked to go to the surgery. On arriving I had some bloods done and saw the GP. The GP said she would call the next day which she promptly did. I cannot fault the service I received. Well done to all concerned, keep up the good work.
GP surgery review: uea-medical-centre
Title: Super helpful staff
Rating: 5 out of 5
Visited: November 2023
I called on a Thursday morning with a suspected case of shingles and had a call back from a doctor within 15 minutes, super easy to talk and the doctor made me feel very supported and explained shingles very well and sent a useful pamphlet pdf, really helpful reception staff too. 
The prescription was sent to the pharmacy to pick up that morning even though I was away from Norwich at the time so was not my usual pharmacy.
GP surgery review: uea-medical-centre
Title: Positive Feedback
Rating: 5 out of 5
Visited: August 2023
Just a quick message to say I’m very grateful for the high quality service I received from the team this year.

I booked an appointment via the Nhs app one evening with one of the nurse practitioners for the following morning, which I gather may well have been a cancellation. Perhaps I was lucky!

I’ve been experiencing a lot of stress in the past week as I’m prepping for a 5 and a half month trip abroad with my other half, for context! I cleverly managed to bash my toe earlier in July, so it was looking not too great and the nurse was able to reassure me it was not infected - with some long hikes in New Zealand planned it might seem a small thing, but it honestly was very reassuring!

Similarly, with assistance from another of the doctors at Uea Med Centre I have been able to fully come off antidepressants, the same doctor also worked very hard to help me as best as possible with a skin issue.

In what I’m sure must be a gloomy job sometimes, dealing with illness, I just wanted to let you know your work is much appreciated. I value a sense of humour, which the nurse had during my appointment this morning in abundance, communication was very clear too - not to be underestimated given the volume of patients your team assist with.

I may not return to Norwich on return from our trip abroad, so if I don’t return to the Med centre before my trip - thanks very much and best wishes! 

I'm not sure why there have been so many negative reviews - I have been registered with this surgery on and off for 5-6 years when I was a student, and later a graduate  - I have rarely had a problem, if I have done it has been dealt with as quickly as possible. I would encourage anyone thinking of registering to be patient, and understand that they are continuing to deal with continuing demand and have their processes in place for a reason!
GP surgery review: uea-medical-centre
Title: Why doctor’s receptionists have such a poor reputation.
Rating: 3 out of 5
Visited: May 2023
I received an email from the surgery, telling me I need to do a urine test before my appointment with my doctor. Today I ran almost 2 miles to the surgery, as a part of my morning routine, arriving at exactly 8am, as I was informed that was the opening time. I was met by one of the receptionist, who informed me the surgery did not open until 08:30. I informed her of my need to do a test and asked if I could just take a pot so I could drop off my test later. I was told that was not possible, and I would need to return after 08:30. I know now that the surgery was not open but how difficult would it have been just to give me a urine test kit?? The receptionist was there, clearly having started work and I didn’t actually need any information or anything to take up her time. 
Having been a Police Officer for 30 years, working with the public, being helpful usually leaves a far better impression than the ‘Jobsworth’ approach. It doesn’t take much, empathy seems to be missing here?
GP surgery review: uea-medical-centre
Title: Outstanding care
Rating: 5 out of 5
Visited: October 2022
I have a son at the university who needed medical care, but had not yet registers with the surgery. The receptionist was so helpful and reassuring and she really went out of her way to help. When my son went to the surgery he was helped to register and seen immediately. Immediate treatment has made a huge difference in the outcomes for my son.
As a parent of university student, it is so reassuring to know that there is a team at the surgery who will go over and above to help. Thank you so much.
GP surgery review: uea-medical-centre
Title: Lovely, lovely practice
Rating: 5 out of 5
Visited: April 2022
I have been registered with UEAMC since I came to Norwich as a student. They have seen me through some very difficult times and the birth of both my children. Yesterday I had to attend the surgery urgently due to breathing difficulties. The receptionist immediately recognised I was in distress and got another member of staff to man the desk so she could look after me and take me to a private area. I was then visited by a Dr who wasn’t the duty doctor but who had seen me before for the same problem. She didn’t have to do that but she came and helped normalise my breathing until the duty doctor became free. I was duly referred up to the hospital for same day emergency care and had all the tests and X-rays required. They too were brilliant and have picked up a relatively rare lung condition. It makes such a difference to have a practice that a) has a duty doctor facility and 2) to have a practice that can escalate emergency situations to hospital without any need to go through A&E. I got to the hospital within 20 minutes and yet the ward knew who I was and everything swung into action to treat me. This is exceptional at any time but more so at the moment with the pressure all NHS organisations are facing. I consider myself very lucky to have this level of care and I am very grateful.
GP surgery review: uea-medical-centre
Title: Amazing staff and quality care
Rating: 5 out of 5
Visited: March 2022
I have been with the practice since the age of 18 and although the staff has changed in the past 25 years, the quality of care has never diminished. They picked up early that I had an under active thyroid gland and the medication has changed my quality of life for the better. They also care for my daughter and son and have always been amazing in their approach to caring for younger patients. Thank you medical centre and staff!
GP surgery review: woodcock-rd-surgery
Title: Absolutely brilliant
Rating: 5 out of 5
Visited: July 2023
Myself, my wife and our 3 young girls have used this practice for the last 4 and a half years that we've been in the catchment area and every time they've been brilliant. Whether it's the clerical/admin staff, nurses or doctors, everyone always seems like they're going above and beyond to provide a great service and ensure a positive experience - I can't praise them highly enough. For those who have had negative experiences I wonder if perhaps their own attitude may be partly the reason. I would highly recommend the surgery to anyone. If we weren't moving out of Norwich altogether I'd still stay registered! Thank you again to everyone at Woodcock Rd Surgery.
GP surgery review: woodcock-rd-surgery
Title: Fantastic kind, caring and efficient practice
Rating: 5 out of 5
Visited: March 2023
I would like to thank all the staff at Woodcock road surgery you have a fantastic surgery and I am lucky to be registered with you. Unfortunately I have been unwell and needed quite a bit of help recently, every member of staff I have had contact with has been so kind, helpful and efficient. I have been seen when I have needed an appointment, prescriptions have been raised and issued without any problems at all and all staff have been so kind and happy to help me. I would also like to thank the GPs I have seen who have been so kind and have kept in contact with and helped me in anyway they could.
I have worked in general practice for almost 20 years and would like to congratulate you all on your lovely surgery.
GP surgery review: attleborough-surgery
Title: Horrendous
Rating: 1 out of 5
Visited: August 2023
After being on morphine for over 15 years I am now getting a message when I try to order my repeat prescription that I am no longer able to have a repeat! I thought you would need to know contraindications of stopping a controlled drug! Terrible thing to do! It’s bad enough that I’ve been told I have suspected Cancer but I’m not ill enough to get an actual appointment with a Doctor , now I will be so very ill coming off morphine because they won’t give me my prescription!
GP surgery review: attleborough-surgery
Title: Great response
Rating: 3 out of 5
Visited: August 2023
I recently requested an opportunity to speak to a diabetic nurse with regards to my blood test results. I used the online contact system. I had a telephone appointment booked within a couple of hours. I spoke to a nurse within a few days. Very pleased with the speed of the response.
GP surgery review: attleborough-surgery
Title: Good and improving
Rating: 4 out of 5
Visited: July 2023
Great service. Filled in an online form at 8am, Dr rang at 10am and prescription ready for collection straight away from the dispensary. Dr very friendly, understanding and knowledgeable. Spoke to receptionist at one point who was polite but not particularly helpful, and didn’t seem keen on interacting, perhaps that’s a result of the kind of communication they’ve been getting recently, I don’t know.
Overall Good service and much improved from a year ago.
GP surgery review: attleborough-surgery
Title: Disorganised and dangerous
Rating: 1 out of 5
Visited: May 2023
This mob are incapable of processing repeat prescriptions. Which isn't difficult, let's face it - there are a team of numerous dispensary staff who are completely unreachable, incapable of doing what is asked for or of actually producing the pills. My mother consistently has problems with getting the pills she orders, month after month and has to fight tooth and nail to get her prescription filled. Utterly useless and potentially dangerous.
GP surgery review: attleborough-surgery
Title: Worst practice I've ever dealt with
Rating: 1 out of 5
Visited: May 2023
Having to wait over 2 weeks just for a call back for an issue that leaves you unable to work is crazy.
I've yet to have this practice actually be able to help with a single medical issue, the only time I've been able to get help is by diagnosing myself first otherwise it takes months for anything to get sorted.

When I did manage to talk to someone last time the Doctor on the phone didn't appear to care about what I was calling for at all and I could barely understand what she was saying as the room was so echoey and it sounded like she was moving furniture around and slamming draws shut. 

I have 0 faith in this practice at all and wish there was another one in the area to go with. There's are too many houses being built here and not enough GPs
GP surgery review: attleborough-surgery
Title: Incapable of safely serving the local community.
Rating: 1 out of 5
Visited: March 2023
Incredibly small surgery for a large patient catchment area, resulting in patients being turned away, unable to seek clinician advice/treatment due appointment request processes being closed, or as the surgery put it in their online statement, "currently unavailable as all routine capacity is now full".
Patients despair as their concerning symptoms/ailments don't meet the access criteria for A&E services and are above the remit of local pharmacy services.
Dangerous practice such as this has dangerous consequences. How long until the local community of Attleborough pays a fatal price?
GP surgery review: attleborough-surgery
Title: Very poor service
Rating: 1 out of 5
Visited: March 2023
Picking up a prescription has never taken less than 20 minutes. In 3 years I have not been able to see a GP face to face. You can't book appointments in advance - forced to fill in an on-line form or queue for ages on the phone. I could go on!
GP surgery review: attleborough-surgery
Title: Unable to book an appointment
Rating: 1 out of 5
Visited: December 2022
Unable to speak to a real person. The appointment forms are disabled online and the reception is simply diverting to AnE or walk-in centres all the time. Unable to understand how the practice is running without being answerable to anyone. 
Trying to find a way to lodge a formal complaint on their website as well but seems like that’s also blocked.
GP surgery review: attleborough-surgery
Title: Online appointment
Rating: 4 out of 5
Visited: November 2022
I am undergoing tests, some of which are in. I received a text asking me to make an appointment to discuss them. Going online, because the phone isn't the best way for a neck breather to communicate, I find only a daily appointment page, now closed. In desperation I filled in the routine appointment form, with a note explaining my situation. I ask the practice to provide a facility for patients to follow up test results without this farcical runaround, not everyone can phone, or visit, when voice and mobility can be in difficulty... Please feel free to email me anytime, and please, have a little imagination in your approach to appointment making! n. b. Text is also acceptable. I have to point out, however, that not having an email address or text return number severely restricts some patients ability to communicate with the practice...
GP surgery review: attleborough-surgery
Title: Supportive practice
Rating: 5 out of 5
Visited: November 2022
A big thank you to Attleborough Surgeries who have been  so meticulous and professional throughout my illness. From the reassurance of reception  to the care of the nurse taking blood, understanding that I get dizzy with needles to the calls from GPs who were so thorough.  Thank you
GP surgery review: chet-valley-medical-practice
Title: Friendly helpful
Rating: 5 out of 5
Visited: September 2023
Took unwell severe abdo pain etc while holidaying on a boat on broads....phoned surgery to see if they could me ..had a phone call land they saw me..kidney stone...cant thank everyone from the lovely receptionist to the clinical who I spoke to then saw..ypur kindness and help at a scary time while away from home was much appreciated..
GP surgery review: chet-valley-medical-practice
Title: Rude and unhelpful reception staff
Rating: 1 out of 5
Visited: September 2023
Trying to get an apointment within 16 days is like trying to draw blood from a stone. Some of the reception staff are unhelpful.

Complaints take months to be replied to and are full of inaccuracies and misleading remarks, if replied to at all, and are not taking seriously or try to shift the blame. All communication is poor.  You need to complete online forms to access the online system, but this is only available in office hours meaning you loose a day's work, and can't be done any other way, so what's the point? This doctor surgery refuse to use online booking slots, non face to face consultations for things like discussing test results and medication reviews, etc and seams poorly managed to me. I have zero faith in this hp surgery any more. 

Most of the nursing staff and doctors are nice and helpful but there are exceptions. 

Phone lines are only available between 8:30 til. 12 and then 2:30 til 6, if you can get through at all. I have often witnessed the phone ringing being ignored while the reception has a private chat with a colleague. 

Car park, whilst large, is poorly laid out with a bottle neck at the car park Entrance and a lack of what feels safe padesrian access as often larger vehicles park on pavement or have to mount curb In order to get in and out of access road. 

There not even a clock in the waiting room. 

To be honest, I've come to the conclusion that to wait to be seen by a GP at Chet Medical Practice, when you finally manage to get an apointment, you could be in need of the undertaker. 

Ver poor quality of service indeed!
GP surgery review: chet-valley-medical-practice
Title: Terrible service
Rating: 1 out of 5
Visited: June 2023
Since 2020, the level of service has declined rapidly. A few of the Reception staff are rude, communication is very poor, and trying to get an apointment is impossible thanks to most of the doctors only working 3day weeks.  Very poorly managed, which is a great pity, as the facilities are good, and the service used to be excilent but is let down by a minority of staff employed. Obviously the CQC agree.

Phone lines are no longer answered between 12 and 2:30, dispensory only available between. 10 and 12:30, All prescriptions take a minimum of 7 working days (yes that's correct 7 working days where others ask for 3 or 5) now to be processed.  Often witnesses people waiting for reception or phone ringing while staff continue private conversations.