janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: penn-manor-medical-centre
Title: Surgery Locums Don't Listen to Their Patients Properly!
Rating: 2 out of 5
Visited: June 2022
Recently visited this surgery for a health problem that's been ongoing, on & off since 2019. When I explained my symptoms, the locum doctor I saw, seemed to be steering the outcome with a possible diagnosis that I felt wasn't relevant, (you know your own body) although investigations are still ongoing, I just wish they'd listen properly to the patient giving their symptoms, . . . . & keep an open mind. Also it's important to show a little more empathy with their patients, as I really dislike going to the surgery at the best of times, I get anxious, you leave often feeling misheard, & not really relevant in the grand scale of things. I may look to change surgery, as nearly everyone I've spoken with who are/have been registered here, have shared similar or worse experiences with this surgery, such a shame, & unacceptable as a 'serving' doctors surgery.:-(
GP surgery review: penn-manor-medical-centre
Title: Appalling service
Rating: 1 out of 5
Visited: May 2022
Tried to get an appointment for my 2 year old granddaughter who had been vomiting for two days and yet again no appointments available. Over the course of one week I have had to go to the walk-in centre 3 times. Thank goodness for the Phoenix Centre. When is something going to be done about the appalling service, or lack of it, at Penn Manor?
GP surgery review: penn-manor-medical-centre
Title: Appalling service
Rating: 1 out of 5
Visited: May 2022
Absolutely appalling service. My appointment to have an ear syringe has been cancelled three times, each time stating that the nurse is not qualified to carry it out - yet the appointments kept being rebooked. Ear is so painful, cannot hear out of it and it’s been 3 weeks since my original appointment date and I still have not had the procedure. I even booked to go privately for £70 because I could not wait, the doctors rearranged my appointment so I cancelled the private appointment only to be rang an hour before by Penn Manor cancelling the appointment again. Have had to rebook a private appointment and will be moving to a different surgery.
GP surgery review: penn-manor-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: April 2022
I had a knee problem I paid for mri scan as nhs didn't do me one on my knee .report came back torn acl pcl and torn meniscus.phone penn to make an appointment they said send the report which I did.when I saw the doctor 2 weeks later they hadn't idea what I had come for.shpwed them the report the doctor said he would refer me straight away.2 weeks later I phoned the referral is still sitting in there system. The receptionist did not know about nhs book and choose system either. I have been at the practice 60 years but it as now become so bad I have moved to another practice
GP surgery review: penn-manor-medical-centre
Title: Administration concern
Rating: 1 out of 5
Visited: January 2022
We have been located at this practice for 10 years and today received awful treatment and advice from a member of administration staff. This is a complete contrast to the exceptional support for doctors and nurse teams at the practice. The member of staff was rude, unhelpful and then changed their advice through the conversation to cover up for the mis-information given. 
A very unhelpful and upsetting experience when you are seeking to resolve an administrative error that you believed had been actioned a year ago.
GP surgery review: penn-manor-medical-centre
Title: Not lmpressed
Rating: 2 out of 5
Visited: January 2022
I made a telephone appointment, no one called me back as agreed. I called an hour after the agreed appointment time slot to be told they had no record of the appointment and to make another tomorrow. Very disappointed and what was worst they couldn't give me the name of the person(s) making call backs be to complain about them. Not impressed.
GP surgery review: bilston-urban-village-medical-centre
Title: Worst GP ever
Rating: 1 out of 5
Visited: December 2022
Since I moved here it is very difficult to make an appointment, this is the 4 day that I try to make an appointment and I couldn’t.
Every time I call I stay 1h at the phone and when I reach them they said that aren’t any appointments available. Worst Gp ever! I don’t recommend!
I will gonna change straight away tomorrow this is unacceptable!
GP surgery review: bilston-urban-village-medical-centre
Title: Pathetic and rude practice
Rating: 1 out of 5
Visited: October 2022
No appointments available at 8.01am (Don't open till 8am ) when u try and phone during the day for a sick 6 yr old and have to wait on the phone 1hr and 41 mins and end up going in the surgery guess what no patients yes u look really busy
GP surgery review: bilston-urban-village-medical-centre
Title: Repeat prescription
Rating: 1 out of 5
Visited: July 2022
Asked pharmacy in bilston for repeating prescription on Friday 1st July (am). Went to collect on 5th July (pm) and the doctors have not even sent the prescription yet.  Been waiting over a year for them to get me a scan on my shoulder..Total waste of time
GP surgery review: bilston-urban-village-medical-centre
Title: No appointments as GP's not in attendance - home workers
Rating: 2 out of 5
Visited: July 2022
It is impossible to get a face to face GP appointment at this practice - GP's are ' working from home' due to Covid. A poor service - it took 70 minutes to get a receptionist to answer the telephone. I cannot recommend this practice on my experience ( and mask wearing is not enforced by staff even though it is requested)
GP surgery review: bilston-urban-village-medical-centre
Title: terrible practice
Rating: 1 out of 5
Visited: July 2022
Never pick up on calls always 5 or more staff sitting about in the background, say there is a staff shortage why the most talked about surgery on the planet for bad service nobody gives this place any good remarks is there anybody out there who would disagree to this comment other than the people who work there?
GP surgery review: bilston-urban-village-medical-centre
Title: Ridiculous call times
Rating: 1 out of 5
Visited: June 2022
Currently on hold for 1 hour 20 minutes. 30 minutes of that I’ve been caller number 1. Is there really any justification for holding for such a long time?! Surely staffing is no longer affected as it was during COVID, as the hold message states? The doctors themselves have always been brilliant in my experience, but this reception service is farcical.
GP surgery review: bilston-urban-village-medical-centre
Title: Disorganised
Rating: 2 out of 5
Visited: June 2022
We were moved to this practice when our own practice closed during covid in 2020. I’ve had one very good experience when ill which I’m thankful for. However, of late been messed around massively trying to get paperwork when my father passed away and also when trying to get medical report for son joining the Police. The left hand really doesn’t know what the right is doing. Promises made and broken, lack of communication between inexperienced office staff. I am fed up of trying to explain their actions are as a result of covid. If my levels of customer service were this bad I’d be reprimanded. I can understand (mostly) the long waits when on phone and being cut off when on hold, as GP’s are short staffed, but not the need for frequent visits in person needed to sort routine admin processes. Very disappointing.
GP surgery review: bilston-urban-village-medical-centre
Title: Drs note
Rating: 3 out of 5
Visited: June 2022
I came in to report my drs note ran out yesterday, they said a Dr would renew my drs note , yesterday 23. Iv had no response again, no Dr phoned. I gave plenty of time to get this done. Iv tried phoning in a line and wait nearly 55 mins I can't keep doing it, could you please read my Dr note renewal I posted on your site please. I need it for job center
GP surgery review: bilston-urban-village-medical-centre
Title: Answer the phone!
Rating: 2 out of 5
Visited: April 2022
7 times I've called and nobody is answering. I really need to book an appointment as advised over the weekend!
GP surgery review: bilston-urban-village-medical-centre
Title: The worst gp practice I have ever had
Rating: 1 out of 5
Visited: April 2022
Sick and tired of being told that there are no appointments and to ring back tomorrow after you have held on for 59 minutes from 8am. Luckily I was so patronised by receptionist that I did ring 111 and it turns out I have a blood clot. I received a text from surgery to see a gp for follow up and still no appointments.  I asked for a routine appointment and they couldn't even do that. Who actually gets an appointment and how???
GP surgery review: duncan-street-primary-care-centre
Title: Great Practice
Rating: 5 out of 5
Visited: September 2023
Doctors and staff all very helpful, able to get same day appt when available. Practice calls you for regular reviews, which is great.
GP surgery review: duncan-street-primary-care-centre
Title: Excellence Doctors and staff
Rating: 5 out of 5
Visited: January 2023
When your doctor calls you up after hours you know they care….the staff have always been accommodating and helpful.
GP surgery review: duncan-street-primary-care-centre
Title: Poor service
Rating: 1 out of 5
Visited: October 2022
Staff are very rude and didn't even help when I told them my problems! I asked for an explanation as they didn't do my prescription for 3days! I have now had no medication for over 1 week and is a risk to my health! It s disgraceful and the receptionists are very rude can't get a word in without being thrown out!
GP surgery review: duncan-street-primary-care-centre
Title: Worst practice ever
Rating: 1 out of 5
Visited: October 2022
Worst practice ever! Have been 4 times for a prescription now and they keep saying it'll be done. Have been without my medication for 1week now. Can never get an appointment every time I call the receptionist is rude. If you do get an appointment they put you with a nurse who can't help! Just going round in circles would not recommend ever!
GP surgery review: duncan-street-primary-care-centre
Title: Amazing GP's
Rating: 5 out of 5
Visited: January 2022
I have had appointments with both GP's at this practice over the past few years and have always had the best experience and feel the GP truly cares. It is always really easy to get an appointment, today I rang at 10 am and was given an appointment for 10:40! During the appointment, the GP spent almost 40 minutes speaking with me about an ongoing issue, reassuring me and giving me loads of advice for improving my mental and physical health, which is exactly what I needed.
GP surgery review: duncan-street-primary-care-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
I have been suffering from a severe eczema outbreak for 4 months with very little signs of improvement (even after seeing a private dermatologist). I went to Duncan Street, where the doctor gave me the time and attention that was required. I have been on the treatment for a couple of weeks now and the eczema has cleared up completely.  Definitely the best service I have received to date.
GP surgery review: duncan-street-primary-care-centre
Title: Bad staff
Rating: 1 out of 5
Visited: January 2022
Had an appointment with a doctor last week and she was very rude and not understanding. I was told if my symptoms come back to call again so I did. But wen this second doctor saw me he just told me I didnt try the medication long enough wich is understandable but my symptoms were worse and just was told to leave!!! Didnt even lisen to anthing! Wont be stayin here now
GP surgery review: duncan-street-primary-care-centre
Title: Excellent telephone response and following consultation
Rating: 4 out of 5
Visited: January 2022
I rang expecting a very long telephone wait but it was quite acceptable.
I explained my symptoms and it was made clear to me that I must 
see a doctor and that a telephone consultation was not sufficient.
The call handler was very polite, convincing and clear. I saw a 
doctor within two hours.

The consultation with the doctor was also excellent. I felt that he listened, explored the history and asked about it, examined me and 
outlined the issues that he needed to check further.
I gave my feedback before I left to a partner and to reception.
Given the difficulties that everyone has been working under I was 
impressed.
GP surgery review: tudor-medical-centre
Title: Poor Communication
Rating: 1 out of 5
Visited: January 2022
I was at the surgery for a booked appointment, only to get there waited outside in the cold weather just because the receptionist was on the phone. On getting into the surgery, I was told no one available to see me as the doctor didn't attend the surgery. Furious, as I could have been notified hours before then. Not impressed.
GP surgery review: griffiths-drive-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: August 2022
Staff were extremely helpful and friendly. Put patient mind at ease and we were seen quickly. 
Many thanks for your hard work
GP surgery review: griffiths-drive-medical-practice
Title: Great team
Rating: 5 out of 5
Visited: August 2022
Since this Doctors Surgery has changed the New Doctors I’ve spoken too have been fantastic and always has a review with you too from the Doctors to the Nurses and reception staff can’t fault none of them they’ve all been great with the treatment and care they’ve given
GP surgery review: griffiths-drive-medical-practice
Title: 100% Improvement
Rating: 5 out of 5
Visited: July 2022
100% Improvement on previous practice. Surgery is much brighter and cleaner. Reception staff are friendly and approachable. The Nurse is lovely, as are the Doctor's I've dealt with.
GP surgery review: griffiths-drive-medical-practice
Title: Brilliant doctors and receptionists
Rating: 5 out of 5
Visited: June 2022
I wouldn’t change my doctors they are really good. The receptionists are very polite and the doctors are just fab. Highly recommended this practice.
GP surgery review: griffiths-drive-medical-practice
Title: Give bloods
Rating: 5 out of 5
Visited: April 2022
Nurses here are always very caring and empathetic to me. I am of nervous disposition and hate needles but they calm me and never inflict any pain.
GP surgery review: griffiths-drive-medical-practice
Title: Great changes
Rating: 5 out of 5
Visited: April 2022
Thankyou for your reply and yes I can see that vast improvements have been made and your reception team are helpful and the Dr's at this practice are very very helpful and sincere in their advise I highly recommend this practice due to the fantastic doctors and nurse
GP surgery review: griffiths-drive-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: March 2022
The service here is great. The staff are really helpful and knowledgeable, especially the reception team. They are polite, helpful and caring even though they are sometime the target for people frustrations! 
I would recommend this GP practice.
GP surgery review: griffiths-drive-medical-practice
Title: Satisfied with my treatment
Rating: 4 out of 5
Visited: March 2022
Face to face with the doctor and he took yime to explain his view on my symptoms fully and he offered ne a referral which accepted with thanks although I'm still waiting for a response firm the hospital
GP surgery review: griffiths-drive-medical-practice
Title: Caring,professional,patient / family centred approach
Rating: 5 out of 5
Visited: February 2022
Today I was treated with complete kindness and understanding from all members of staff.The care was outstanding,
GP surgery review: griffiths-drive-medical-practice
Title: Reception staff are amazing
Rating: 5 out of 5
Visited: January 2022
I’m really happy with Griffiths practice, the receptionist I found really helpful and polite , my appointment was in the same week of me contacting the surgery, although the DR was isolating herself at the time she made every effort to contact me and deal with my medical issue. After experiencing different from my previous GP surgery And not having  much confidence joining a new one, I can honestly say I’m happy being a patient at Griffiths.  Continue being a brilliant Practice.
GP surgery review: budbrooke-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Been with them since they opened over 20 years ago. Docs and practice nurses are brilliant. No problem getting appointments. They have their own pharmacy to dispense your medication so no having to go to a chemist.
GP surgery review: budbrooke-medical-centre
Title: Budbrooke is Best!
Rating: 5 out of 5
Visited: October 2022
The entire team at Budbrooke Medical Centre are without doubt the best you could ever wish for. Nothing is too much trouble and given all you hear in the press about the difficulties in getting appointments etc, this is never the case at Budbrooke.
GP surgery review: budbrooke-medical-centre
Title: How a GP Practice should be!
Rating: 5 out of 5
Visited: September 2022
An amazing service from a very well run practice.  Never had an issue getting an appointment.  Staff are friendly and approachable - follow through and communication are excellent.  There are many practices that could learn a lot from Budbrooke.
GP surgery review: budbrooke-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2022
Our family moved to Budbrooke Medical Centre on the recommendation of a friend. Appointment waiting times at my previous surgery were impossible. Budbrooke staff provide an excellent service. Our impression is that the practice is responsive, efficient and caring.
GP surgery review: budbrooke-medical-centre
Title: Excellent response to appt request
Rating: 5 out of 5
Visited: August 2022
Due to my shifts I asked if I could have an evening appt with a GP
I was offered an appt to suit me
This means a lot when you are restricted to certain times and not able to make or answer phone calls at work
GP surgery review: budbrooke-medical-centre
Title: Outstanding Practice
Rating: 5 out of 5
Visited: August 2022
Such compassion, understanding and kindness from reception, nurses and doctors.  Always listen and react.  Could not fault the service.  They always vsteivevto help and support.
GP surgery review: budbrooke-medical-centre
Title: Outstanding service
Rating: 5 out of 5
Visited: August 2022
We’ve been patients of Budbrooke MC for over 20 years & have always been impressed by the outstanding service it offers - fabulous medical team, friendly & efficient support staff, ease of getting an appointment, on-site dispensary, good communication, the list goes on...
GP surgery review: budbrooke-medical-centre
Title: Outstanding Team
Rating: 5 out of 5
Visited: June 2022
For over twenty years every contact with this practice has been exemplary, from ordering & collecting prescriptions, interactions with the practice nurses, arranging appointments and the occasional consultation with a doctor, every member of staff is professional caring and does what they say they will. My friends and family tell me their doctors would benefit from adopting the same high standards and approach to patient care.
GP surgery review: budbrooke-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
This doctors practice has been outstanding throughout the pandemic and since the pandemic 
Always able to get appointments or phone consultation 
Doctors have been exceptional and always listen and referrals have been exceptional 
receptionists and dispensary staff first class service
GP surgery review: budbrooke-medical-centre
Title: Great GP practice
Rating: 5 out of 5
Visited: January 2022
We have been with this GP surgery since 2019. Whenever we need something, we feel well cared for. They offer a very personalised service which includes face to face consultation and telephone consultation which really suits us dependent upon what the need is at the time. 
We really appreciate the work that all the surgery staff do to keep our family safe & well.
GP surgery review: moseley-avenue-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: May 2023
Had a face to face appointment for an annual medical review. Checking in was simple using the automatic check in system. Was seen slightly before my appointment time and dealt with in a professional manner. My medical condition was discussed thoroughly and good advice was given to help me manage it in the future. My questions were all answered and I felt at ease discussing my condition.
GP surgery review: moseley-avenue-surgery
Title: Good dr, patient communication
Rating: 4 out of 5
Visited: May 2023
Very satisfied with how my problem was delt with. Doctor explained everything in an appropriate way very understanding andcourteous
.
GP surgery review: moseley-avenue-surgery
Title: Good Surgery
Rating: 4 out of 5
Visited: May 2023
A bit of an over run so seen a bit late. My appointment was 16.40hrs, not seen until 16.50hrs. The nurse that a saw was very helpful and listened to me.
GP surgery review: moseley-avenue-surgery
Title: Good practice
Rating: 4 out of 5
Visited: May 2023
Pre booked appointment. Seen on time. Courteous reception staff. Excellent Gp consultation. Addressed specific issues with kindness and was well informed and reassuring of my recent test results.
GP surgery review: moseley-avenue-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
I have had only a few experiences with this practice for both myself and children, but every interaction with the practice has been warm, welcoming and extremely professional. This is an exemplary practice! Very refreshing to find in difficult times for the NHS.
GP surgery review: moseley-avenue-surgery
Title: Appointments are never on time
Rating: 3 out of 5
Visited: May 2023
Everytime I have an 
appointment it is never on time or even close. Not sure why we have to wait an additional 40 minutes plus. When you are ill this is the last thing that you want to happen
GP surgery review: moseley-avenue-surgery
Title: Friendly/helpful doctors
Rating: 5 out of 5
Visited: May 2023
Always feel the doctors truly care when I visit, they listen , and go the extra mile to make me feel better.
GP surgery review: moseley-avenue-surgery
Title: Doctors good, reception staff not good
Rating: 2 out of 5
Visited: May 2023
The problem here is getting to see a doctor. Ring at 8 and they're all gone, but patients not told that appointments are available pm. and only released 12.30. Reception staff unsympathetic and sometimes obstructive.
GP surgery review: moseley-avenue-surgery
Title: Very helpful and approachable
Rating: 5 out of 5
Visited: May 2023
Face to face appointment with Dr S Hall.
Good advice, good listener. Took time over consultation. An excellent GP.
GP surgery review: moseley-avenue-surgery
Title: Great service
Rating: 5 out of 5
Visited: May 2023
Excellent service as always by dr young , ste is always extremely helpful and knowledgable and always re books a follow up appt for me
GP surgery review: park-leys-medical-practice
Title: I can,t believe.
Rating: 4 out of 5
Visited: August 2022
I booked an appointment to speak to a nurse today and i can,t believe not 1 single nurse is  available to speak to me for three and half weeks.
GP surgery review: park-leys-medical-practice
Title: Not good !
Rating: 2 out of 5
Visited: July 2022
We have been with Park Leys since 2008, we think that the service has gone down a lot ! We called because our daughter had a medical problem, without looking at our daughter the doctor wrote a prescription for medicines. after some days taking the meds as prescribed our daughter still had the same symptoms. Today we called again, i talked to a very rude lady doctor who was anything but friendly. She did not listen to me and every time i was talking she talked over me. could not even properly book an appointment soon, so we settled to book an appointment somewhere else since our daughter is suffering. It used to be such a good practise, but last few years it has gone quite bad. seriously thinking moving somewhere else.