janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: st.-james'-health-centre
Title: Excellent care
Rating: 5 out of 5
Visited: August 2022
I visited my practice with concerns over a mole. I was initially assessed by an Advanced Nurse Practitioner who referred me to a GP. A follow up appointment was offered promptly and an assessment was given. The GP was thorough in their examination and referred in for advice from a dermatologist. The next day I received a telephone call from the GP who advised further photographs needed to be taken.

This was followed up with a telephone call from a member of the admin team arranging another appointment.

I attended that appointment today and again a thorough examination was given. The GP took all necessary photos and said they would be submitted to the dermatologist.

I received an email later that afternoon with the reassuring news that it was not of concern.

The care and reassurance from Advanced Nurse Practitioner and the care, reassurance and extremely prompt action by the GP was second to none.

I should add that all of the admin team are kind, polite, friendly and helpful.

The whole practice are supportive and welcoming to patients and I would have no hesitation in recommending them.
GP surgery review: the-elms-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: March 2023
Recieved a text on 03.03.23 about a blood sample that was taken on 07.12.22 with regards to me being border line diabetic the service is so poor.
GP surgery review: the-elms-medical-centre
Title: Really good GP
Rating: 4 out of 5
Visited: March 2023
E-consults are fast and efficient.
Everyone at Elms Medical Centre is extremely helpful.
Thank you for all your hard work!
GP surgery review: the-elms-medical-centre
Title: Doctors are excellent
Rating: 4 out of 5
Visited: March 2023
Had message to phone for an appointment over my medical condition I was on phone for just under 2 hours get to 2nd in queue and was cut off this as happened before I am really worried about what wrong with me and this waiting is making me worse
GP surgery review: the-elms-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: March 2023
Can never get an appointment, wait a long time for a response to my emails, constantly ringing and could be on the phone for 30-45 minutes this is not good enough if your a working person
GP surgery review: the-elms-medical-centre
Title: Attending GP
Rating: 4 out of 5
Visited: November 2022
The attending Gp listened to my problem and suggestions, made the urgent referral to the Hospital which confirmed the diagnosis. I ended up having a procedure done to cure me. Thank you very much for not dismmising my complain.
Also thanks to the reception guy who was on duty.
GP surgery review: the-elms-medical-centre
Title: No response
Rating: 1 out of 5
Visited: November 2022
waited for over 1 hour on tuesday afternoon to be told at 5pm someone will contact 
me. no one did
wednesday morning 3rd in queue for 46 

mins then moved to 2nd. Went up to practice  saw 1person on phone.  Male reception staff told me they were all busy. come back at half one. other receptionist remembers call from previous day. Went out of building and hey homy call is answered.  told dr would call me.got by car park and dr rang inviting me to appointment 15 mins later with her. went back for my 11 40 appointment but didn't go in till 12 pm not to a dr but a student.   I had no confidence with this person and he was not sure himself of my condition.  he did send a script to the chemist but an hour later it still hadn't been recieved.  Hey ho itwas received at 1 30 and now need to wait a further 30 minutes for dispensing.  I was referred by 2 medics yesterday re my condition.  So does this mean dont ask these care in the chemists practitioners for advice cos when they give it it gets rebuked by student doctors.  now trying to book an appointment with an experienced doctor in the practice but I'm 38 in the queue.
GP surgery review: the-elms-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2022
I can't fault this GP practice. The staff, including the reception team, nurses and doctors, have always been friendly and helpful. Like everywhere, they are working through staff shortages, I imagine in addition to an ever increasing patient number. I have two young children and to say I've used their services a lot over the past few years would be an understatement! We've seen them for so many different issues, both routine and acute. I have always got a same day appointment when needed (provided I call during triage time). Yes, it may take an hour to get through on the phone sometimes, but they are obviously receiving a huge volume of calls everyday (even if you call seconds after they open you can end up 10+ in the queue!). Even throughout the lockdowns I still found they were there when I needed them, including seeing me in person when I had covid quite early into the pandemic (pre vaccinations). They've helped me through so much. I've never once felt rushed when I've been in an appointment. I honestly can't thank this GP practice enough. From hearing stories across the country about people struggling to see a GP/nurse, there are obviously others who could learn a lot from them. Keep up the good work!
GP surgery review: the-elms-medical-centre
Title: Not great.
Rating: 2 out of 5
Visited: October 2022
Only seem to do phone consultations now. Meeting a doctor face to face is near impossible. Receptionists are rude, will rush you, apathetic to your concerns.
Poor communication and follow up within the practice, ghastly listening skills, failing to pass along vital information, losing your information etc.
 You really have to take the initiative and contact them consistently; a mammoths worth of effort is required on your part to receive the base minimal support for your issue, so be ready for some asinine fun and games. It may however be helpful for you to actually die outside the surgery certainly and only then will you receive the attention you need.

Of course not disregarding of the fact they are juggling the needs of hundreds of other patients, sadly as a result of this, they will fail you. Seek another surgery.
GP surgery review: the-elms-medical-centre
Title: Failing practise administratively
Rating: 1 out of 5
Visited: March 2022
Lots of admin errors.

There is a danger these can edge into clinical areas.

Recent examples include:

1.closing triage before or just after its advertised opening times.This happens repeatedly,including today:22.3.22.

2.quite frequent errors with repeat  prescriptions(eg missing 6 items on the last but one repeat script)

3.rejecting medications which are due for (repeat)re-issue,citing problems with “nhs app”.This has happened twice in the last three months!

4.when there is no or reduced (closed early)triage,asking me if it constitutes an urgent request for medical help or(today,22.3.22)an “emergency” request.

I understood that gps were not emergency only services.

I DO appreciate the pressures staff are under owing to covid-related issues:

I would like to offer the constructive feedback that all admin systems are  
Checked

Made more robust

Thanks
GP surgery review: the-elms-medical-centre
Title: Great practice but under pressure
Rating: 5 out of 5
Visited: February 2022
This has always been a great practice but is under huge pressure now, as is everywhere. I last saw them for an urgent issue and was seen and referred very quickly. Routine things take longer - repeat prescriptions have been approved but not reached the pharmacist. Apparently they have been stuck in the system and there has been a problem, which was being sorted - hope so, because having to phone the pharmacy and practice to ask puts both under even greater pressure. But overall just great, including clinical and admin staff…especially those very patient receptionists!
GP surgery review: alderley-edge-medical-centre
Title: The best  practise
Rating: 5 out of 5
Visited: June 2023
Had to have  bloods taken for test . Booking a time  no problem .seen on time  job done.The receptionists are always  polite  courtious and willing to assist.we in Alderley Edge  should be very proud  of this medical practise.
GP surgery review: alderley-edge-medical-centre
Title: Excellent experience
Rating: 5 out of 5
Visited: December 2022
Yesterday we were concerned about my daughter. We called the practice mid afternoon and were given an appointment within half a hour. She was seen by a very professional and kind doctor who sorted her out. We were so impressed. We’ve also used the online system for a more routine problem and found the practice very responsive. We are grateful for the care we’ve been given despite immense pressures in the system currently. Thank you.
GP surgery review: handforth-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2023
Filled in klinik request early evening, had all back 8.30am with appointment for 9.50am with doctor, prescribed medication with GP walk-in for X-rays at Macclesfield hospital.Attended the hospital the following morning for X-rays i,in and out within 20 minutes fantastic service.
GP surgery review: handforth-health-centre
Title: Great experiences
Rating: 5 out of 5
Visited: June 2023
The service offered from this practice is second to none! After submitting a form online, I quickly received a triage phone call from the doctor who listened to my symptoms and acted accordingly! I got medication the same day and a txt with results a few days later! After discussing this with friends they were amazed at the service compared to experiences they have had with their practices!
This was not a one off as I have consistently had great experiences over the past few years when I have required appointments etc. I appreciate being registered to such a quick acting, effective practice!
GP surgery review: handforth-health-centre
Title: Caring and efficient
Rating: 5 out of 5
Visited: October 2022
My husband and I went for are flu vaccination today, I must say I was dreading it and felt really apprehensive , but no problem in and out in less than 15 minutes 
Very well organised,, what an amazing team, all helpful efficient and friendly, thank you and well done, you are much appreciated.
GP surgery review: handforth-health-centre
Title: Disappointed
Rating: 3 out of 5
Visited: September 2022
I had an urgent telephone appointment this morning, just after 10am. Was told by the HCA that she would get a Dr to send a script to my usual pharmacy. It was for medication for excruciating pain. I went into Well pharmacies (the one on Wilmslow Road and the one next to the surgery) just after 4pm. No prescription. Went into the surgery. The HCA had requested the prescription but the Duty Dr hadn’t “done it”!! This is the trouble with telephone consultations. At least during a face to face consultation, the prescription can be put in your hand or at the very least, you can see it being sent electronically. Another 24 hours of suffering, at least
GP surgery review: handforth-health-centre
Title: Unbeatable Service
Rating: 5 out of 5
Visited: August 2022
I requested a telephone appointment online, describing my symptoms at the same time. About an hour later I got a phone call asking if I could come in that morning. The GP examined me, and referred me to Macc hospital by phoning them when I was there. 
Latrer in the day, after several tests, I was diagosed with a serious condition.
A massive thank you to everyone who got me seen and diagnosed so quickly - your care prevented possibly serious consequences.
GP surgery review: handforth-health-centre
Title: Best GP practice I have ever come into contact with.
Rating: 5 out of 5
Visited: May 2022
I've worked in healthcare myself for 23 years and know that the NHS has been crippled the last few years, but I've been really disappointed with previous GP systems which made them really inaccessible and hard to engage with. 

I moved to this practice recently and have been repeatedly amazed at how helpful, diligent, caring and accessible they are. Everyone from the reception staff to the nurses and GP's are unfailingly helpful and conscientious. They make it easy to contact them (24/7 form online). They contact you immediately and offer face to face wherever necessary. They take time with your appointment and refer you to specialists if needed. The level of care I've experienced has been second to none. Nothing is too much trouble for them. What a fantastic practice working in such difficult circumstances. They're a credit to the NHS and a shining example to other GP practices
GP surgery review: kenmore-medical-centre
Title: Active Contact and Effective Response Practice
Rating: 5 out of 5
Visited: December 2023
My recent review of medication was dealt with very well. From completing my questionaire to receiving the initial feedback and then to dealing with my concerns by face-to-face discussion all took place within hours. Not only was the consultation a considerate and proffesional one, during that session, I was also able to discuss a current condition which was diagnosed and discussed with patience and a solution proposed for future prevention of reoccurance and prescribed. I received all my medications the following day.
GP surgery review: kenmore-medical-centre
Title: Consistently supportive
Rating: 5 out of 5
Visited: November 2023
With a long-term condition Im a regular Always friendly always professional   Can't believe how quickly they respond and offer appointments   Friends moan about their GP but im delighted with Kenmore
GP surgery review: kenmore-medical-centre
Title: Fast response from kind, supportive reception staff
Rating: 5 out of 5
Visited: November 2023
In my anxious/exhausted/brain fogged state, it was a bit of a struggle this afternoon to collate a clear, concise summary of things on the Kenmore online appointment request form, but having pushed through this, it was very reassuring to have a super-prompt telephone call follow-up within just 15 minutes of submission.  The very helpful person I spoke with was friendly, professional, understanding and non-judgemental, liaising immediately with the doctor over a query and reverting to me within a few minutes by phone with a response.  What an excellent, efficient and supportive service from both members of staff.  Thank you - you knew I was struggling and the kindness demonstrated and speed of response was much appreciated.
GP surgery review: kenmore-medical-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: November 2023
Highly responsive community medical practice. Lovely receptionists and wonderful doctors. I never have a problem securing an appointment and the customer service experience is always so positive.
GP surgery review: kenmore-medical-centre
Title: Great Service
Rating: 5 out of 5
Visited: October 2023
Following a significant fall and many hours spent in A&E I had to attend Kenmore.

My experience with getting an appointment was excellent on two different occasions. I saw a different doctor each time both were professional and understanding, this was very reassuring to me.
GP surgery review: kenmore-medical-centre
Title: Super Practice
Rating: 5 out of 5
Visited: October 2023
Since registration, the practice have provided me with a 5 star service. Whether it be the excellent doctor diagnoses, care and communications; through to ongoing specialist nursing teams, treatments and their excellent practical advice; supported by their ever super efficient and courteous front of house and secretarial teams. They provide such a fantastic 360 service, and I have had no hesitation in recommending them to friends and colleagues in the area
GP surgery review: kenmore-medical-centre
Title: Quick response to emergency
Rating: 5 out of 5
Visited: July 2023
Having been stung a number of times by a wasp  which I am allergic to I went to kenmore medical centre where I was seen immediately by the receptionist who arranged for me to see a doctor within a few minutes  . I was seen to and monitored every 15 minutes until it was safe for me to leave. It was an unlucky week as I was stung twice more and was seen by A&E . On each occasion the receptionist arranged for me to have new eppi pens within minutes.
I am most grateful for the speedy and excellent care I received from kenmore
GP surgery review: kenmore-medical-centre
Title: Freezing air conditioning
Rating: 3 out of 5
Visited: July 2023
I have been suffering from pneumonia since 4th July when I had to wait for the best part of an hour in the icy waiting room at Kenmore. The air conditioning was set ridiculously and as I was dressed for a hot day I had no extra clothes to put on.
GP surgery review: kenmore-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
Firstly,  I would like to thank the reception staff who sorted out a same day phone conversation for me with a doctor, late Friday afternoon,  after I mistakingly omitted to press the “submit” button following an attempt to request an appointment using the on line form.  I won’t make that mistake again! Thank you also to the excellent doctors who have taken the time this week to listen to my concerns and have been very reassuring.
GP surgery review: kenmore-medical-centre
Title: Excellent service and care
Rating: 5 out of 5
Visited: February 2023
Excellent service and care by all the team.  The speed of response to online consultation for either admin or medical issues is amazing.
GP surgery review: wilmslow-health-centre
Title: Best GP
Rating: 5 out of 5
Visited: November 2023
Unfortunately I have to use my GP alot. Fortunately my GP practice is not one of those horror stories you read about in the papers. I sometimes feel guilty and wonder if they will think I am hypochondriac but on the contrary sometimes I get told off for not coming sooner. I have been with the practice for nearly 20 years and it has seen me through 2 pregnancies to menopause. I have seen many doctors coming and going and multiple systems tried and tested. I have to say this latest eConsult is the best one yet - the online triaging system ensures I get the right level of priority for my need. If its just something that can be sorted with a quick phone call (like a medication question), someone will call me - like a pharmacist for example. If it is deemed urgent (by them, not me), I am likely to be seen the same day. This ensures the best decisions for utilisation of the resources is made by the practice - not by “entitled customers”. Love it. One suggestion to elevate service further is the in-house phlebotomy service . I often have to wait two weeks for an appt. and then they rarely manage to get blood out of me anyway so end up getting referred to a hospital. Setting up a dedicated phlebotomy service that maybe other local GPs could use too would be fantastic. But that is just the icing on an already fantastic cake. Thank you to all the fantastic staff at Wilmslow Health Centre !
GP surgery review: wilmslow-health-centre
Title: A practice with patient focus
Rating: 5 out of 5
Visited: April 2023
On the last attendance, the attention and service was purpose focussed for early preventive action. So far, we never left the practice with negative thoughts
GP surgery review: wilmslow-health-centre
Title: Well organised, great practice
Rating: 5 out of 5
Visited: April 2023
Wilmslow Health Centre is a really good GP practice. The online triage system they’ve introduced since covid works so well, allowing you to be dealt with really quickly. The staff are all lovely to deal with, friendly and great with children. I’d definitely recommend being a patient here!
GP surgery review: wilmslow-health-centre
Title: Efficient and polite
Rating: 5 out of 5
Visited: April 2023
Very helpful, courteous and efficient. We recently relocated to the England from Europe and they have made sure all our tests and medication are correct
GP surgery review: wilmslow-health-centre
Title: Great consultant
Rating: 4 out of 5
Visited: April 2023
Doctor was very thorough and patient and I felt cared for and listened to. Follow ups promptly arranged and all staff friendly and helpful
GP surgery review: wilmslow-health-centre
Title: Seen promptly and efficiently
Rating: 5 out of 5
Visited: April 2023
Appointment for blood test, seen on time and took less than 15 minutes!
Only one suggestion to make - this would be a great time to have blood type confirmed for patients, such as myself,  using  medical alert cards.
Very surprised to learn that this information is not on your GP record.
GP surgery review: wilmslow-health-centre
Title: Good practice
Rating: 4 out of 5
Visited: April 2023
Email system that has been set up at the practice works well and results in a prompt response by phone to arrange an appointment.
GP surgery review: wilmslow-health-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: April 2023
Easy to book an appointment or have a call with a doctor via the online service - I love this system and how it safeguards myself and my family.
GP surgery review: wilmslow-health-centre
Title: Good Practice
Rating: 4 out of 5
Visited: April 2023
I am always able to get an appointment in good time and the online appointment booking means I don’t have to wait on the phone for a long time when I need an appointment
GP surgery review: wilmslow-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
Excellent team of professionals providing excellent service .Everyone demonstrates respect to patients in a time when the NHS is in crisis.
GP surgery review: heath-lane-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2023
I have nothing but good to say about this practice.  Everyone has been so helpful and kind whenever their expertise has been needed. Recently the lady on reception went out of her way to assist me because the online prescription procedure was proving problematic.
GP surgery review: heath-lane-medical-centre
Title: Deteriorated beyond belief
Rating: 1 out of 5
Visited: January 2023
Had a recent health check and was advised to request a further advanced nurse appointment next day. Next day I am told appointments for advanced nurse weren’t available and would need to call back after 10.00am four days later. Four days later I call after ten and cannot be put through try later. Try later (after several attempts10.20) and I get recorded voice saying I am seven in que but press a specific number to receive callback. Pressed the number and - No callback has occurred since! So I am not pursuing any further attempts and will just deal with my excessive pain and my other worrying symptoms. The concerning thing is I’ve never seen a doctor in the past three years. Actually feeling cared for anymore from this practice has left the room! Times are hard I know but seriously what’s happened to this practice?
GP surgery review: heath-lane-medical-centre
Title: Great Practice - intolerable impatient doctor
Rating: 1 out of 5
Visited: December 2022
Need a different doctor. Rattles on with a super expanded question, one tries to answer said question, only to be talked over. It is then that one has to repeat ones self. So tiring. Just a note, about the notes that need to be read, prior to calling up about the notes you should have read. I am contemplating switching to a different medical centre.