janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-spa-surgery
Title: Good service
Rating: 5 out of 5
Visited: February 2022
Over the years I have used the Spa Surgery I have always found them very good. Any time I have phoned for an appointment they have always managed to see me. Even during the worst of the pandemic when I required to see them a few times they were still able to see me face to face. All the staff I have encountered are very friendly and caring. I think they do a very good job in these difficult times.
GP surgery review: barnetby-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
Fitted me in at short notice for a hgv medical. The service was excellent, both helpful, polite and completed professionally. I would highly recommend this service to anyone from my experience today. Thank you again
GP surgery review: barnetby-medical-centre
Title: One of the better ones
Rating: 5 out of 5
Visited: November 2022
I have been with this surgery since 2003 and have seen many changes, but out of all of them in the area it is still one of the better ones staff friendly, helpful and efficient. The only thing that is changing is getting a appointment. Before you were near enough guaranteed to get an appointment within a couple of days now you might have to wait 1 to 2 weeks which is not good enough. Also since covid telephone appointments are still only given its hard to get a face to face appointment, i dont like that You get given a time but never get the call at that time. The other week my telephone time was 2.30pm and i got a call at 5.45pm.
But over all this surgery is better than others in the area after talking to other people. At least the reception assistants are great at helping you. Thank you for your hard work ladies....
GP surgery review: riverside-surgery
Title: Great surgo
Rating: 5 out of 5
Visited: November 2023
I cannot fault riverside they are always there to help you. You can always get through and get a appointment if needed been with them for over 40years the best
GP surgery review: riverside-surgery
Title: Gate keepers
Rating: 1 out of 5
Visited: July 2023
I have severe PTSD related to trauma and am neuro divergent. On top of this I have over lapping conditions that all affect each other and can never speak to the same doctor twice. I get 10 minute appointments to try to explain what I'm feeling, why I'm feeling it and as I find it hard to unpick the symptoms as I struggle to effectively communicate and self report, I am being overlooked. My suicidal thoughts and ideation have been over looked as the locum doctor believes my child is a protective factor and waiting for months for referrals is acceptable. I've been trying to access secondary mental health services for a very long time now and I'm feeling very disappointed with the treatment I've recieved as an autistic and disabled patient trying to navigate this system. I call and can't get an appointment without a sometimes 40 minute wait time and up to 20 ahead of me in the queue.  I am not good with computers so I am unsupported and let down by the health care system. This is why the suicide statistics are high. No one takes you seriously until something bad happens and even then, you're just a statistic and people will talk about how they could have improved things, but by then, it's too late for some.
GP surgery review: riverside-surgery
Title: Poor Service
Rating: 1 out of 5
Visited: June 2023
This practice used to be very good but service has deteriorated rapidly. Reception staff not very helpful, appointments cancelled without notice, aftercare following hospital discharge unacceptable. Prescription service poor.
GP surgery review: riverside-surgery
Title: Not very helpful visit
Rating: 1 out of 5
Visited: May 2023
I visited the surgery 6 days ago with an ear complaint, it was clear from the visit that they were extremely blocked- I was given drops to help clear them and then made an appointment for today to have them syringed, I was looking forward to finally being able to hear again it’s been getting me down for days and causing a lot of discomfort. I saw a nurse today who was very unhelpful and explained that that wasn’t something she does and today she was just looking at my ears again and take a swab. She looked saw they were still blocked but said I would have to make another appointment 5 days later at another surgery!! She didn’t even take a swab and was quite dismissive and rude- really poor service today. I normally have great things to say about the practice but that one nurse has changed my opinion. I can’t put up with the hearing loss any longer and I’ve bought a kit to remove the wax and home I’m that fed up
GP surgery review: riverside-surgery
Title: Rapidly deterioration in service
Rating: 1 out of 5
Visited: April 2023
Despite being elderly and having a debilitating back problem, it has been impossible to get a face to face consultation with any of the doctors listed on the website.
Tablets are dispensed over the phone with minimal interview, by a nurse.
GP surgery review: riverside-surgery
Title: Hand Surgery
Rating: 5 out of 5
Visited: March 2023
I have been offered hand surgery for a trigger finger, the operation was quick, the consultant was very friendly and as it was done under local anaesthetic he described everything to me. This service is amazing no long waiting list. This has been available since December it is one service to take advantage off.
GP surgery review: riverside-surgery
Title: Not suitable for purpose
Rating: 1 out of 5
Visited: February 2023
Been trying to get an appointment for 2 days, even stayed on the line from 36th in the queue but phone line crashes after about an hour of waiting so you have to start over again. The online booking site is not working.  Sent a message over chat to their site, but no response. Drove to the surgery as it is quite serious and I am in a lot of pain, only to be told there was nothing available for 3 weeks. There's no wonder the NHS is under so much pressure with private practices like this.
GP surgery review: trent-view-medical-practice
Title: Poor service
Rating: 1 out of 5
Visited: March 2023
Had a consultant review at a nearby hospital.  The consultant prescribed additional medication and instructed the surgery to prescribed. The surgery stated they never had a letter. Contacted the consultant secretary 3 times who sent out the letter on these 3 separate occasion.  Still not entered onto my records. Service is shocking. I have requested to speak to the manager . I won't hold my breath for that call. The practice only does enough to get by and I wouldn't entertain them if there was an alternative.
GP surgery review: trent-view-medical-practice
Title: Rubbish Practise
Rating: 1 out of 5
Visited: November 2022
This place has gone downhill in the past 2/3 years ,Change the rules every time you go !Can't see a doctor for love nor money one minute you can't Pre-book an appointment,then ,when it suits them, you can?? I think the doctors take it in turn to sit on heir bums at home just picking up the phone instead of seeing actual patients have to remain anonymous otherwise struck off??Phone system for appointments is a joke,miss a call and they do not get back to you!!   I would never recommend this place!!As for their policy of quality insread of quantity the biggest Joke of all!!!
GP surgery review: trent-view-medical-practice
Title: Stunning
Rating: 5 out of 5
Visited: September 2022
I have had cause to visit the surgery regarding making appointments with a doctor blood  tests hospital appointments etc the young ladies on reception have been absolutely stunning knowledgeable professional exceptionally helpful couldn't have asked for more thank you very much
GP surgery review: trent-view-medical-practice
Title: Like trying to speak to God
Rating: 1 out of 5
Visited: May 2022
Can rarely get an appointment easily, was on hold today for 40 minutes having first redialled 100 times to try to get through.  Not good enough in this day and age.
GP surgery review: west-town-surgery
Title: Very pleased
Rating: 5 out of 5
Visited: August 2023
Apart from the 8 o'clock telephone lottery, I am very pleased and grateful for the treatment I have had at this surgery.
GP surgery review: west-town-surgery
Title: Good Practice
Rating: 5 out of 5
Visited: May 2023
Recently I’ve been seeing a different doctor each time . Not ideal but I don’t mind if the experience is as thorough as mine was this morning. The doctor listened to what I said, offered thorough explanations ( with diagrams) and later sent me a website link.
GP surgery review: west-town-surgery
Title: Great practice, lovely professional staff
Rating: 5 out of 5
Visited: February 2023
I have been a patient here for 2 years having transferred from another surgery. I've never had a problem getting through to make an appointment. The staff are friendly, efficient and professional. I would definitely recommend this practice to new patients.
GP surgery review: west-town-surgery
Title: Brilliant GP
Rating: 5 out of 5
Visited: December 2022
Had a great experience with a GP, very caring and considerate, felt my concerns were heard and he took the time to explain the condition (with pictures!) absolutely wonderful care thank you! (Also previously seen the lead GP and she too is wonderful!) great GP practice
GP surgery review: west-town-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: April 2022
The service I receive from West Town Surgery is excellent. By using the most appropriate method of contacting the practice, I always get friendly, efficient, professional and speedy service. Everyone is so polite and helpful, whether it's the receptionists, nurses or doctors. Thank you to everyone in the team at West Town Surgery!
GP surgery review: bridge-street-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: October 2023
I rang the practice early in the morning with suspected shingles. I was offered an appointment later that morning. The doctor gave me a thorough examination, explained my condition and the things I needed to look out for and necessary actions. They discussed and agreed the treatment, with the medication being provided rapidly from the dispensary.

The following morning I had developed one of the danger signals I had been told of and was once again given a rapid appointment. I was seen by a different doctor, who also gave me a thorough examination and good explanation also. They contacted the ENT department at Scunthorpe General Hospital and tried to arrange an urgent appointment, advocating on my behalf. As an appointment was not available on the day they asked that I attend A&E and provided me with a letter containing a comprehensive history of the treatment to date and other relevant information. The A&E doctor read through the summary and commentated that they did not need to examine me because of the thorough and comprehensive action from the doctors at the practice and rang the ENT department to come and review me.
I don't think there is any way the practice could have provided a better service. A very big thank you to all involved.
GP surgery review: the-central-surgery-barton
Title: Poor service
Rating: 1 out of 5
Visited: August 2023
I used the new appointment service and got no reply at all. I rang the surgery the next day and the receptionist informed me that the doctor had prescribed me some medication. Which I was not able to collect until the following day. The receptionist did apologise but it shows just how important the patient is to the medical staff when they cannot be bothered to contact the patient.
GP surgery review: the-central-surgery-barton
Title: the new on-line appointment system works very well
Rating: 4 out of 5
Visited: July 2023
Used the new on-line appointment system twice over the past week. On both occasions the practice phoned back with an appointment (that day) within 20 minutes. The practice's previous system was the subject of lots of complaint - this is a huge improvement and an excellent service.
GP surgery review: the-central-surgery-barton
Title: Awful appointment booking system
Rating: 1 out of 5
Visited: December 2022
After 191 attempts at getting through on the phone I was ‘fortunate’ to be placed in a queue. I was then in said queue for 43 minutes. By the time I could speak to the receptionist all of the appointments had been taken and I was asked to call back at 8am tomorrow.

I have work to consider, how can I lose another 2 hours tomorrow trying to get through and is tomorrow even going to be my lucky day? It is like a lottery.

There is no pre-booking available due to coronavirus still which I don’t understand. It’s been used for far too long as an excuse. Why no online bookings still either? They worked very well a few years ago and no doubt unclogged the phones a bit for less tech savvy patients. This surgery is going backwards and harming patients in the process.

Poorly people really must be suffering because of this process implemented at this surgery. In other areas it is not run in this manner and people are generally happy with their service. The hospital are getting utterly fed up with patients from this surgery turning up there in A&E when something that should have been addressed promptly wasn’t and has developed into something more serious. 

The nurse practitioners are wonderful, the receptionists and secretaries deserve a medal. Some of the doctors are disengaged and very cold towards patients, as though they would rather you weren’t there. 
The care aspect has almost gone from this surgery, it is sad and very scary to see. I don’t feel at all safe and I know I’m not alone in this feeling.
GP surgery review: the-central-surgery-barton
Title: I am not not happy with my experience visiting my gp
Rating: 2 out of 5
Visited: November 2022
I am not happy with my Experience of my visit to the GP

I am over 60 maybe and visited this doctor 3 times in the last 6 years that I have been with them. I am not a complainer but I feel I felt I really needed to get a referral for a hearing test. 
I am looking after a 4 month old baby for my daughter and I struggle to hear her cry I also can’t hear the 6v or the my phone or door bell . I knew my hearing was getting worst and I needed to sort it out ASAP.
I have always had a problem with wax build up and alway constantly use hear drops and syringe my own hears. I also was told by my previous go that my right ear would get worse and told I may need a hearing aid when I was over 60.
After going to the surgery for my appointment I was told by the nurse to go go home put ear drops in cotton wool twice a day and continue with my wax clearing procedure which I have now been doing for quite a number of years .When I told the nurse I had been doing this for a number of years and I knew my ears were getting worse I was also getting water in my ears when washing my hair that would stay in and I could hear nothing for a week or more.
The nurse told me to make a appointment at the desk for my ears to be syringed. At the reception I felt very unwelcome and ignored by the receptionist. When she spoke to me and I asked for my appointment the lady finally came back to me and said no appointments available . I really felt like I was being sent packing I must admit after going here I really felt my sympathy for anyone going to this surgery who may have been seriously ill.

Not a good experience 

Lori
GP surgery review: the-central-surgery-barton
Title: Inefficient, uncaring and cold
Rating: 1 out of 5
Visited: October 2022
This surgery is a disgrace. It’s impossible to contact without call queueing for over 30 minutes usually. Very few on the day appointments are available and these get snapped up. Ill people have to queue outside at 8am to stand any chance of getting an appointment and even then only for on the day as it’s impossible to book in advance for anything whatsoever. Completely not patient-focused and a call waiting system with someone who likes the sound of his own voice too much and adds even more to the delay in getting though to one of the frosty receptionists.

The practice manager at this surgery should be ashamed of their inadequate, time-consuming and unpleasant way of dealing with ill people, most of whom have contributed through a lifetime to the NHS via taxation and treated in this uncaring and inhumane way by people who are funded by taxpayers.

An awful practice that should be investigated
GP surgery review: the-central-surgery-barton
Title: Appointment system beyond belief
Rating: 1 out of 5
Visited: September 2022
This surgery will not allow you to pre-book an appointment with a doctor. The only way to get an appointment is to ring up on the day you want an appointment. This of course means that the phone lines are constantly busy and often it is impossible to get through. This morning I was on hold for over 30 minutes. Organising a medication review is no better. I was given a 'morning slot' i.e. I can expect a call anytime between 9am and 12am. I am sure that most people would agree that this is quite ridiculous. With my previous surgery, I was able to book appointments ahead at a time that was suitable for me. The reason why this surgery is unwilling to prebook appointments, I am told, is due to the number of no-shows. Most surgeries would accept that there would be a certain number of people not appearing for their appointments and look at pro-active ways of reducing no-shows such as sending text reminders. It is no wonder that there are so many frustrated patients at the Central Surgery!
GP surgery review: the-central-surgery-barton
Title: Awful service
Rating: 1 out of 5
Visited: April 2022
Tried ringing in at 8am like they tell you to, couldn’t get through. I kept trying to ring for an hour and a half and didn’t get through at all. I work nights so went back to sleep and rang again at about 2ish and the same thing, it just kept telling me user busy. Now I’ve been trying to get a hold of them for weeks and it’s just impossible. Would not recommend at all, if you have anything wrong with you there is no chance at all this place will serve any purpose in helping you
GP surgery review: the-central-surgery-barton
Title: Fantastic Advanced Practitioner
Rating: 5 out of 5
Visited: April 2022
My husband needed urgent assessment of his health. He is a temporary patient as we are moving from Devon. The Advanced Practitioner was absolutely fantastic. He thoroughly examined my husband and was so caring and afforded him time to explain all his medical problems. The advanced practitioner explained exactly what he was doing and provided my husband with appropriate medication and we both felt very reassured by the  kind and caring attitude. We will definitely both register with this practice as permanent patients. Thank you so much. 

Sharron Ellis
GP surgery review: the-central-surgery-barton
Title: What an improvement
Rating: 4 out of 5
Visited: February 2022
I have numerous medical conditions that render me high risk and because of these would say I am in ultra regular contact with the surgery.
Over the past 2 years the practice has improved so much from pretty poor,in my opinion,to very good indeed.
Well done to the surgery/practice AND the pharmacy.
GP surgery review: winterton-medical-practice
Title: Poor service
Rating: 1 out of 5
Visited: October 2023
What is the point of having a 24 automated booking and cancelation appointment service when it does not work.  Press 1 for the booking service and it just rings and rings and rings.  
Secondly I asked for an emergency appointment for my partner, who was instructed by a medical.proffesional, to seek a medical appointment with her Dr as soon as possible.   To be told it be in 10 days time.  Really.  A person could be dead in that time. Does the practice not realise what an emergency is.  To be told, that she can be placed on Triarge, to cotact a Dr by phone. After 14.30.   I feel this surgery is pushing people towards going to A and E for treatment.   Why does the surgery shut between 1 and 2.  Can they not stagger lunch breaks, 1 half of staff goes at 12 till 1 and the other half go 1 till 2.  Like wise doctors. With docs appointments  say 10 mins this is an extra 30 appointments a week, if there are 2 doctors that is 60.    Or is that not common sense.  I am sure a lot of people be happy to see the surgery open at this time.
GP surgery review: winterton-medical-practice
Title: Poor medical supplies
Rating: 3 out of 5
Visited: June 2023
Despite many phone calls over three years and promises of good patient care, Here I am again. I have requested on over 7 occasions for my medical supplies to be automatically monthly or bi-monthly supplied, as I am life long user of medical supplies and totally rely on them for my health. Yet I still have to ring the not only supplier, place an order, but then ring the medical practice to have a prescription supplied. Only once in all this time has the medical practice completed the process automatically, and then it failed to continue. This has increased my mental health issue with health worries that I will run out. Ironically though not medically trained, I seen to be in charge of the ordering of my own medical supplies. This process unnecessarily adds three days on to any delivery.
 
The supplier has on five occasions where I requested, released goods on an emergency supply (telling me they will pursue the medical practice). In fact the lady now prompts me from the company on occasions. I have also on at least two occasions where I have rung in, had the prescription supplied a week and two days late.  
This medical practice has promised to automate this supply, why is it after two years still not done? More importantly why am I having to do these life long orders?
I have over the years had good reports to provide on this medical practice, but since 2020 this service has been very poor. I have also collected items on behalf of others who have had the similar issues. 

I have to ask why nothing is done? It seems that we have to cater for ourselves. 

I also have to praise the local cancer group within the Hospital, who have helped me out with supplies of their own again as an emergency. I an chairman of a national museum, where supplies are integral to the business, now 2023 this service has made me realise if I could write my own lifelong prescription to the supplier, my life would be easier. Monthly supplies can be computer automated, yet here I am in an antiquated process.  

Your reply does not matter here. I would prefer a correction and an automatic system in place. Surely a government question would be why is it not there?
GP surgery review: winterton-medical-practice
Title: It used to be so good.....
Rating: 1 out of 5
Visited: July 2022
We have been with the practice for over 20 years and it used to be so good.  Now it is impossible to make an appointment or speak to anyone one the phone.  I have rung so many times in the past week and there has been no answer.  Whilst I appreciate that everyone is busy, the surgery should be providing a service and, at the moment, it certainly is not.  It's such a shame to see a surgery go downhill.