janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-rigg-milner-medical-centre
Title: Appointment
Rating: 2 out of 5
Visited: October 2023
Very disappointed this week with the service.
I have contacted them three times.
The first time the Doctor did not stick to the appointment he had. He did not phone me. The second and third time I was told the Manager would call me.
I am still waiting.
Not impressed!
I have explained that this appointment is for my Mum who is 90 years old and is in need of medical supplies. Thank goodness it is not an emergency. 
Very dismissive staff. Only one receptionist seems to care.
GP surgery review: the-rigg-milner-medical-centre
Title: Telephone consultation
Rating: 5 out of 5
Visited: June 2023
I had booked a phone consultation for last Monday. The doctor rang at 7.15 in the morning. He gave me the results of X-rays. Then discussed my options. We agreed that physio would be the best option. The doctor then booked my first physio appointment. This will be in a month’s time. Very happy with the outcome of the telephone consultation.
GP surgery review: the-rigg-milner-medical-centre
Title: Compassionate healthcare team
Rating: 5 out of 5
Visited: January 2023
Healthcare team provided us an excellent service when we were worried with rashes for our 5 year old child. Helped us to get an emergency appointment with doctor on same day who have provided assurance with treatment. There was challenges with availability of antibiotics and team have provided excellent support to answer and resolve issues in partnership with pharmacy. We are glad to have caring health services local to us.
GP surgery review: the-rigg-milner-medical-centre
Title: Great Surgery
Rating: 5 out of 5
Visited: December 2022
Surgery has really improved, and the services are great. Would highly recommend it.
Doctor was very kind and pleasant, and adhered to my needs.
GP surgery review: the-rigg-milner-medical-centre
Title: Worst GP practice ever
Rating: 1 out of 5
Visited: August 2022
Got a phone call from a receptionist this morning saying my blood test results are back. She went on to say you need to stop drinking for 12 weeks. Wouldn't tell me why or what the results were. Very strange. I the. Asked to speak to a GP about the results. 6 hours later and still no call leaving me wondering what is going on?
GP surgery review: the-rigg-milner-medical-centre
Title: The best GP
Rating: 5 out of 5
Visited: July 2022
The best staff ever. The staffs were very helpful and friendly. They took their time to listen to my problems. Thanks for the support. Will recommend to friends and family.
GP surgery review: the-rigg-milner-medical-centre
Title: terrible practice
Rating: 1 out of 5
Visited: July 2022
this is the worst gp i have ever been to in my entire life and would not recommend to anyone. the staff are extremely rude and unhelpful. they ignore calls at the reception which i doscovered as i decided to go into the go surgery while my call had been waiting for 40 minutes and they claimed the receptionists were busy however i saw that they were not doing anything when i arrived. the staff also ignored me and answered personal phone calls when i tried to ask them a question. i have been unable to get an appointment for something for 3 months!! i did a swab test over 2 months ago and did not get the results back. this gp have no regard for people who desperately need help and it can all be seen in the poor, lazy service they provide.
GP surgery review: the-rigg-milner-medical-centre
Title: Amazing staff
Rating: 5 out of 5
Visited: July 2022
The reception are extremely helpful and considerate when speaking to them. Service is quick and the GPs are kind and listen to what you have to say
GP surgery review: the-rigg-milner-medical-centre
Title: Removal of stitches
Rating: 3 out of 5
Visited: March 2022
I had a minor biopsy does today at Canvey Island. I was advised that my GP would remove the 2 stitches that I have in 10 days. However staff informed me that they are not allowed to removed stitches and I have to go to Tilbury Hub in the evening as it is the only option. I did say that I do not like going out in the dark as I am a pensioner on my own but I was told there is no alternative. I am quite upset about this but it appears there is nothing I can do.
GP surgery review: tilbury-health-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Very attentive, helpful and the nurse was exceptionally good in answering all my questions. I can't fault the service I received.
GP surgery review: tilbury-health-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Receptionist was very good and polite. Gave me an appointment in quick time. 
Thankyou.

Doctor was very professional, listened to what I had to say and acted upon findings, excellent.
GP surgery review: tilbury-health-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
I rang for an appointment for my husband and just expected a phone call in a few days but was given a face to face today, absolutely brilliant service.
GP surgery review: tilbury-health-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The receptionist lady which I can’t think of her name in tilbury doctors always is so helpful and always so pleasant
GP surgery review: tilbury-health-centre
Title: My experience
Rating: 2 out of 5
Visited: January 2024
I urgently needed to see a doctor. No appointments available and was told phoning 111 may get me one. When clinician from 111 called back, she realised i was having difficulty breathing so sent an emergency ambulance. Not impressed wirh a surgery which cannot even give an emergency appointmwnt -talk about passing the buck to an already stretched ambulance service.
GP surgery review: tilbury-health-centre
Title: My experience
Rating: 1 out of 5
Visited: January 2024
Came out of Braintree hospital after carpel tunnel surgery 15th December. Told to go straight to my GP and was told to go 29th December 3.15 to have stitches out ..Went on that day they said they didn’t  know anything about this appointment  even thogh it was eritten down in their handwriting .Luckily Tilbury had a nurse who was able to take them out .Not the first time after my prostate was removed Southend hospital wrote  to the GP for tablets .When I went to the surgery they said they had no record of me having my prostate out and asked if I was at the right GP surgery .I have been a patient there all my life 75 years ? Thought this was terrible
GP surgery review: tilbury-health-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
I was seen to straight away. I got there early, waited 2 minutes, then was called. Two very pleasant nurses were there. They did a good job. Thank you to you all.
GP surgery review: tilbury-health-centre
Title: My experience
Rating: 3 out of 5
Visited: January 2024
A doctor that actually examined me.but not in the surgery i normally attend.I was not told I was expected at Chadwell
GP surgery review: tilbury-health-centre
Title: My experience
Rating: 2 out of 5
Visited: January 2024
Very difficult to get my apportionment in the first place. I had asked for a review of test results, whereas the doctor thought i was after a medication review. 

I am hoping that i will get an appointment with the Diabetic team at Thurrock hospital as they were the ones that initiated the blood test in the first place
GP surgery review: tilbury-health-centre
Title: My experience
Rating: 2 out of 5
Visited: January 2024
Rang up 8am , 30+ in the que On hold 35 mins trying to get an appointment. When phone finally answered sge put phpne straoght back down, the i had to hild from number 15 in que again.  Just to get phone appointment. Asked for rablests which i got, but with no medicel check, no blood check no weight check no blood pressure check.  On phone litterly 2 -3 mins and told Sure ill.send pills over to chemist.
GP surgery review: ballards-walk-surgery
Title: Rude receptionist
Rating: 1 out of 5
Visited: August 2023
I called in today as the surgery was opening and didnt have to wait long to speak to someone, who was really lovely and said they'd try to get a doctor to call me back before i start work, I didnt recieve a call so before I started i call back i then started work and was met by a rude member of staff who told me I wouldnt get the call and when I asked is there any chance I could, I got told i " Was very impatient for someone who hasnt been given priority " they arranged for me to get a call later but I was so stunned by what was said that I didnt reply with anything
GP surgery review: ballards-walk-surgery
Title: Waiting Times
Rating: 2 out of 5
Visited: August 2023
Rarely visit but on two occasions this month to see the nurse she was running more than 30 minutes late.  More importantly none of the receptionists kept the packed, airless, waiting room of patients.  How can you get yourself so far behind the appointment schedule early in the morning.  Beats me!
GP surgery review: ballards-walk-surgery
Title: Do not recommend
Rating: 1 out of 5
Visited: May 2023
Complete disregard for pacients requests and time of appointments. I specifically asked for a female doctor and double checked it was possible only to arrive early and then wait for 40 minutes after my scheduled appointment time, to realise that in fact the appointment wasn't even with a female doctor. Do not recommend. This experience has shattered my trust in the medic system even more than i thought it was possible.
GP surgery review: ballards-walk-surgery
Title: Receptionist and doctors
Rating: 0 out of 5
Visited: February 2023
This has happened on numerous occasions. You phone a surgery, first you get put on hold for 40 minutes to a hour waiting for your call to be answered by reception. They then tell you that you can’t speak with a doctor, you’ll have to book a phone appointment and wait further for a call back. I believe in 30 seconds the doctor could sort out my issue, instead I’m 50 minutes into being on hold.  
There is pressure on the NHS but I feel my surgery’s failing to do any sort of a job and help me, you’ll be waiting all day to get help.  
It’s a shambles.
GP surgery review: ballards-walk-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
I have been going to the Ballard's Surgery for 19 years now and every time the staff (receptionists, nurses and doctors) has always been very helpful and lovely. Thank you for all your hard work especially with limited resources and for being polite and helpful.
GP surgery review: ballards-walk-surgery
Title: Responsibility
Rating: 2 out of 5
Visited: May 2022
My last review wasn't posted must of said something that hit a nerve ...the truth i didn't mention names i just stated the truth Covid is over we the normal people are living with it working alongside other people everyday so why can't we see a doctor ...After getting results back I asked to see doctor so that I could get advise on condition to be told by reception to look it up on Google as doctor hasn't requested to see me after results even though it was the doctor whom claimed he wanted to see me due to my records being out of date and in a mess he words not mine
GP surgery review: ballards-walk-surgery
Title: Caring!
Rating: 3 out of 5
Visited: April 2022
I would like to leave a very positive review for the kind Receptionist at the Surgery who dealt with my problem this morning. She was very empathetic and understood the situation in which I found myself. Thank you for being so caring and understanding and for putting my mind at rest. As a follow-up to this the matter was resolved this afternoon and an explanation given which cleared everything up.
GP surgery review: ballards-walk-surgery
Title: Booster jab!
Rating: 3 out of 5
Visited: April 2022
My husband, who is housebound, was contacted on 21 April and appointment made for home booster jab on 22 April. No one came and I contacted surgery at 5.50pm on 22 April and was told someone would come on 23 April. No one can so I contacted surgery on 25 April and was told they didn't know anything about thus and would get the person concerned to contact me which she did, twice. The second call was to say that someone had called on us on 23 April and a booster jab was given. However my husband had not received this so who was given the jab. On the call this afternoon I asked if a jab had been administered and was told 'yes!' My question is who was this person who received my husband's jab because it wasn't him!?
GP surgery review: dr-degun-&-dr-macaulay
Title: Terrible staff attitude
Rating: 1 out of 5
Visited: November 2022
The receptionists are rude and do not want to help at all. The doctor will only do telephone appointments and recommends going to the hospital instead of seeing them
GP surgery review: dr-degun-&-dr-macaulay
Title: Waste of time
Rating: 1 out of 5
Visited: February 2022
Needed a fit to work abroad letter. Got an appointment with a nurse who was lovely. When I phoned to get the letter the reception staff were rude telling me they can't give me one and I need an appointment, although I had already had the appointment. Got a phone call from the doctor who said I need to see him directly because I need to have the tests done again and he can't give me one because he didn't see me. Wasted my time and the nhs's time. Always take over an hour to get an appointment and my call normally gets cut off after about half an hour.
GP surgery review: dr-gc-chajed's-practice
Title: Brilliant Practice
Rating: 5 out of 5
Visited: January 2024
After suffering with back pain for a while and having various checks, I was seen by another doctor at the practice who, examine me further and suggested exercisers and prescribe a drug to reduce my pain.  After a couple of days my pain was less and I felt better, still not completely over my condition however, it’s going  in the right direction.  Then I received a curtesy telephone call from the Doctor to ask “how I was after my visit”, then took the time to see me at the surgery for a quick catch up.  What more could I ask for from the practice!
GP surgery review: dr-gc-chajed's-practice
Title: Dreadful
Rating: 1 out of 5
Visited: January 2022
The new telephone message is a complete joke in fact more an insult by the time you listen to the long message and select a number you then told your number 15 in the que . So no matter how unwell you are just put the phone down you are never going to get an appointment. Which is normally just a call back. Which is a waist of time a dr can’t tell you what’s wrong by not seeing you corona is now an excuse not to see a patient. 
This use to be rated a good drs but now the worst my pets get Better treatment as t the vets than humans get at this surgery
GP surgery review: dr-sharma-&-partners
Title: Declined
Rating: 1 out of 5
Visited: September 2023
This surgery do not even bother to get back with results. Really declined.previously the last few years never had an issue with them. It seems lately that their attitude is much less caring. Would not recommend this surgery to any one. Such a same because we all need and depend on our doctors.  Not to have confidence in them is such a difficult thing.
GP surgery review: dr-sharma-&-partners
Title: Bad Attitude and Communication
Rating: 1 out of 5
Visited: April 2023
The so call trained  reception are so rude especially when talking to people on phone. If you want to book appointment with the doctor,  the receptionist will always make sure they block you in order not to have access to your GP. Since last year I have been trying to book appointment with GP face to face, for once I haven't been able to get one. The receptionist will be passing you from pillar to post.
Noak Bridge Medical Centre should let us know if we still have GP practice or not?
Getting appointment in Noak Bridge Medical Centre is like a camel passing through needle hole.
Please can something urgent be done to help our community.
GP surgery review: dr-sharma-&-partners
Title: Excellent treatment
Rating: 5 out of 5
Visited: January 2023
After getting an appointment at the surgery which I found very easy speaking to the receptionist and the follow up telephone conversation with the doctor. I found everyone from doctor, nurse and receptionist very helpful. I had tests and quickly got the results. When I had a problem with a referral appointment the surgery sorted it out for me straight away. Overall I found the experience was very professional and was treated with the upmost respect and care.
GP surgery review: dr-sharma-&-partners
Title: Disgusting treatment
Rating: 1 out of 5
Visited: February 2022
I rang for an appointment today for my two year old. I spoke to someone at 8:09 and was told I would receive a call. At 12:18 I literally miss the phone call by seconds as I was dealing with my child. I rang back immediately to be told I would have to ring back in the morning because I had missed the phone call. When I tried to explain what had happened they continuously repeated how I had missed the phone call and my child not being looked at was my fault, they stated they attempted to contact me three times however didn’t do so in the slightest. I received a phone call at 12:18 followed by a voicemail, then received a text at 12:21 to which I was back on the phone to the doctors at 12:22. Fuming and completely disgusted by their care in their patience, especially that fact the appointment was regarding a minor.
GP surgery review: laindon-medical-group
Title: Fantastic service
Rating: 5 out of 5
Visited: October 2023
My wife has had a few problems in the last ten months.when ever I have been in the surgery to speak to the receptionists about her they are very helpful & polite. When they say a doctor is phoning back within so many hours they always do. She has been under doctor whatson again what fantastic doctor. When we speak to various relatives and say how lucky we are to be with your surgery.because all they do is fine faults. Thank you.
GP surgery review: laindon-medical-group
Title: Awful
Rating: 1 out of 5
Visited: June 2023
Have a regular doctor ive been seeing for months over on going health problems. Surgery is so busy there have been no appointments to see my regular at all for months. Keep getting pushed onto other doctors who have no idea what they’re saying or listen to my needs. If you are in distress the reception staff will brush you off and not help and the doctors are no better. Seems as though even if you are desperate for help they are not bothered. You’re made to feel like an inconvenience. Better luck calling 111.
GP surgery review: laindon-medical-group
Title: Waste of a Surgery
Rating: 1 out of 5
Visited: May 2023
Phoned Tuesday for appointment told to phone Wednesday, did so in the morning 9am told don't have June appointments yet,if you are extremely lucky you may get a receptionist who is helpful,most are rude and unhelpful, been with this surgery over 30 yrs,it has become the worst surgery ever,other surgeries are helpful,this place just goes out of their way to stress you even more after waiting 35min to get to speak to a ride person, have tried to get off them to another surgery but same thing no room on their books, you could be dead and Laindon Health Centre would still say phone back tomorrow
GP surgery review: laindon-medical-group
Title: Good all round surgery
Rating: 5 out of 5
Visited: May 2023
Sometimes you do have to wait in line by phone, but once you get through reception staff are always helpful...
Drs I've seen have been very thorough..been at the surgery for 50 + years..
GP surgery review: laindon-medical-group
Title: So helpful
Rating: 5 out of 5
Visited: April 2023
I spoke to a Care Navigator and she was friendly and patient and really helpful.
She made an appointment for me at the time that I could get there and listened to my concerns.
GP surgery review: laindon-medical-group
Title: not happy
Rating: 2 out of 5
Visited: April 2023
filled in a prescription exemption form and  did not hear back about it. So was told to fill in another form. where did my first form end up?So much for health care professionals :(
GP surgery review: laindon-medical-group
Title: Quick appointment and efficient staff
Rating: 5 out of 5
Visited: November 2022
I had an appointment with a heath care assistant/care coordinator. I did not have to wait long to book the appointment. I was seen on time and she was very friendly and efficient. Very good service. I think it is important that it is recognised when the surgery and staff do a good job and for the staff to be aware of positive feedback. Thank you
GP surgery review: laindon-medical-group
Title: Great doctor
Rating: 4 out of 5
Visited: September 2022
I agree it can sometimes be difficult to get an appointment and if you want a particular dr the wait is long however on this occasion I was happy to wait. I had a face to face appointment, was seen on time and had help and advice that I know I can trust from her. She is always efficient,friendly and helpful and I am thankful that she is there. She really does care about the patients. I had a flu jab booked for the following week but the nurse was free so I had that while I was there so saved me an additional visit. The system isn't perfect but all surgeries have similar issues and the staff there are all clearly trying their best. Thank you.
GP surgery review: laindon-medical-group
Title: Home visit from Doctor
Rating: 5 out of 5
Visited: August 2022
My elderly relative had been ill and a Doctor made a home visit on the same day as I had telephoned.  The Dr in question was extremely helpful and took time to answer any questions I had. He was extremely patient and understanding and treated my relative respectfully and kindly.  I cannot praise this Doctor enough.

On a previous occasion I had requested another home visit.  The Dr in question, on this occasion, came out during his lunch break especially to visit my relative.

Such dedication from both Doctors I have personally had dealings with.
GP surgery review: laindon-medical-group
Title: Getting some help
Rating: 4 out of 5
Visited: July 2022
Had call from the Health Centre and was invited to visit the practise. Was impressed by the effort they afforded me, I am now more aware of the problems they face that are beyond my control. I therefore will amend my assessment based on today’s meeting.
GP surgery review: dr-bekas-medical-centre
Title: Amazing Surgery!
Rating: 5 out of 5
Visited: January 2024
I couldn't be happier with this surgery. The staff is always kind and eager to help. The doctor is extra safe and the paramedic lovely and extremely prepared. I was there recently for a nasty chest infection. I was given an appointment on the same day and can already see improvements!
GP surgery review: dr-bekas-medical-centre
Title: Excellent Service both for GP and staff
Rating: 5 out of 5
Visited: September 2023
All staffs are friendly and accomodating. They all seems very knowledgeable in their skills. The phlebotomist who took my blood whom I think is a Filipino was excellent. His hands are very light and didn't feel pain at all to mention that my veins are hard to find. The gp explains everything about my concern in my consultation.  Will always bein this clinic no matter what. Cheers.
GP surgery review: dr-bekas-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: October 2022
I couldn't be happier with this surgery. Everyone is always smiling and polite. The doctor is extra safe and I feel that our family's health is in good hands.
GP surgery review: dr-bekas-medical-centre
Title: Very good Doctor and helpful receptionists
Rating: 5 out of 5
Visited: October 2022
Being a comparatively new patient to this practice I found the receptionists were very helpful, and the Doctor was very attentive and thorough in his examination which put me at my ease. I would definetly recommend this surgery.
GP surgery review: dr-bekas-medical-centre
Title: Great receptionists
Rating: 5 out of 5
Visited: May 2022
The Receptionists at this practice are very helpful as was the surgery pharmacist.
Always ready to help.
Thank you