janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: broom-lane-medical-centre
Title: Top class experience
Rating: 5 out of 5
Visited: March 2023
Second occasion I’ve been for bloods was booked at the other Kimberworth park practice and was took by a delightful young man. Definitely a credit to the practice and he was also very polite and made me feel at ease, bloods were also took pain free and happily squeezed me in due to something  happening with my appointment. Great service from the practice
GP surgery review: broom-lane-medical-centre
Title: Thank you for excellent medical service
Rating: 5 out of 5
Visited: February 2023
I phoned for an appointment at 8:30am on Tuesday 14 Feb 2023. The phone system kept me informed of where I was in the Queue and after a few minutes a Receptionist courteously gave me an appointment for 11:20am that morning with a Nurse Practitioner to deal with my very sore and painful left foot. 

The Nurse Practitioner diagnosed my problem and gave me a Prescription which reduced the bulk of the pain in my foot within a few days.The Nurse Practitioner also arranged for me to immediately go upstairs to see the Nurse for Blood Tests to be carried out. I was then able to go straight to the Chemist next door to pick up my Prescription and start taking the medication straight away.

A few days later the Nurse Practitioner phoned me to check on how I was doing and to discuss my Blood Tests with me, and to suggest I should book more Blood Tests for four weeks time.

A big thank you to everyone at Broom Lane Medical Centre for excellent service when I really needed it.
GP surgery review: broom-lane-medical-centre
Title: Answer the phone!
Rating: 3 out of 5
Visited: February 2023
Today I have had to call the surgery twice first time about 4.15 second time 4.55. On both occasions the phone was constantly ringing the 1st time it took them 11 and a half minutes to answer the 2nd time I was 2nd in the queue to then ring to then have that stupid music playing then ringing for 10 minutes! This is surely not correct procedure its not just once but every time you flaming ring them!!
GP surgery review: broom-lane-medical-centre
Title: Complete wast of time
Rating: 1 out of 5
Visited: January 2023
Contacted weeks ago regarding an appointment with a nurse ( confirmed by text) date and time stating broom lane. Attended the agreed appointment to be told in no uncertain terms my appointment was at the walk-in centre in Rotherham this had never been mentioned! As I arrived home the nurse I should have met rang and confirmed no one had contacted me regarding where the appointment was to be. In a nut shell if you want to be treated like a farm animal this is the surgery for you.
GP surgery review: broom-lane-medical-centre
Title: Amazing Service
Rating: 5 out of 5
Visited: January 2023
On 2 occasions this month I have had to contact the surgery for appointments for my husband. I rang at 08:30 and was placed in a queue. I didn’t wait long before my call was taken, and I briefly explained why he needed to be seen and appointments were made both times for the same day.
I have been a patient since the late 1990’s along with my husband and children and have always found the reception staff to be very friendly and helpful, the Doctors are always thorough and knowledgeable. I would recommend this surgery to anyone without hesitation.
GP surgery review: broom-lane-medical-centre
Title: The worst surgery you can think of
Rating: 1 out of 5
Visited: December 2022
The surgery opens 8:30am. I called the surgery 8:30am and was put in a queue of patients and after waiting about 15 minutes they told me they have no appointments left. How can 3 gp surgeries run out of all the appointments within first 10-15 minutes.

Then in the afternoon I spoke to them again and they said a GP will call you. No GP called me and I received a call from reception saying unfortunately there's no possibility that a GP can call you. Ring back tomorrow morning for an appointment.

I rang back this morning at 8:30am and after being in the phone queue for 15 mins the receptionist picked up the call and hung up. Then i tried to call again and it said there's no appointments left for today. This is ridiculous by all means. I do not recommend this surgery to anyone.
GP surgery review: broom-lane-medical-centre
Title: dissapointed with reception service
Rating: 1 out of 5
Visited: November 2022
tried to get thru at 5.45 only answering machine for both general and appointments . phoned a pharmacy told needed to see a gp to be examined .got thru at surgery was told was closing 6.15 so your not open till 6.30 need to change opening times misleading.ended up in ae .
GP surgery review: broom-lane-medical-centre
Title: Appointments
Rating: 3 out of 5
Visited: November 2022
I dont understand  how I can phone as soon as my phone clock strikes 0830 and I get straight  through  to recorded message  saying  all appointments for the day are taken  this has happened  twice now. I dont know if I'm not using the system  correctly.
GP surgery review: clover-group-practice
Title: Reception staff still fobbing off patients.
Rating: 1 out of 5
Visited: January 2022
After calling the reception desk today, the receptionist was still trying to fob me off saying that appointments can only be made at 8am. This was after I fully explained my condition and that I would like to see a healthcare practitioner or nurse. After being put on hold for a while the receptionist then got back to me offering a telephone triage appoint the same day, just as I had initially requested. 
It’s such a shame that you must plead to the receptionist to provide patent treatment, they just don’t seem to be bothered to provide it. I was recently assured by the practice manger that staff would be given further training and awareness of getting appointments, it appears to have fell on deaf ears and Darnall Primary Care Centre carries on regardless.
GP surgery review: clover-group-practice
Title: Expensive for a free service
Rating: 1 out of 5
Visited: January 2022
Exceptionally high call charges when you’re left on hold for half hour at a time. Cost my dad over £10 being on hold just to order a prescription. Now I have had to undertake this task as well
GP surgery review: shipley-medical-practice-affinity-care
Title: Almost impossible to get through
Rating: 1 out of 5
Visited: April 2023
Almost impossible to get through on the telephone even at 8am in the morning. On the telephone you select option 1 for appointments then get told automatically that it's busy and are cut off. You cannot be left on hold and kept in a queue. Never able to book online appointments, this has been the case for 3 years or more. At one time they did a call back option but this has stopped. Not sure how anyone gets to see a doctor at this practice. Complete failure of a practice as you can't even get through on the phone to even get an appointment.
GP surgery review: shipley-medical-practice-affinity-care
Title: Receptionist
Rating: 1 out of 5
Visited: April 2023
After waiting on the phone for what seems like forever I get threw to the receptionist who was extremely rude didn't care at all that I was poorly didn't do anything to help me at all told me there is no appointments and no call back so basically it's tuff then slammed the phone down absolutely disgusting this used to be such a good doctors but not anymore they don't care about there patients at all
GP surgery review: shipley-medical-practice-affinity-care
Title: Not fit for purpose
Rating: 2 out of 5
Visited: November 2022
Unable to get a reply on the phone, spent all morning to be told repeatedly by machine to "try again later".
Eventually I gave up and rang 111, who answered quite quickly, spent time discussing the problem, then managed somehow to arrange a telephone appointment with the surgery within 2 hours. This 111 service is not to stand in for incompetent surgeries.
GP surgery review: shipley-medical-practice-affinity-care
Title: Efficient and friendly
Rating: 5 out of 5
Visited: October 2022
I don’t go often to the doctors but when I do this practice has been amazing. I’ve been with them for 15 years and they’ve never let me down. They have some really amazing doctors one of which I recently saw who sent me for tests and was very reassuring and above all else was just so kind and lovely and the nurse I saw recently for my smear deserves to have a Damehood for her caring professional expertise. No complaints from me and there hasn’t been for 15 years.
GP surgery review: shipley-medical-practice-affinity-care
Title: Unbelievable girls at the Alerton practice  so helpful
Rating: 5 out of 5
Visited: October 2022
Made me feel at ease and gave me plenty of information about what was happening with my toe and  forward all information to Airdale and now waiting to see specialist and without there help could have lost my toe  so a big thank you to all the girls for caring xx
GP surgery review: shipley-medical-practice-affinity-care
Title: Absolutely shocking
Rating: 1 out of 5
Visited: September 2022
I tried from 8 o'clock in the morning to make an appointment The phone just says line is busy try again later and cuts off. I tried from 8 - 1pm same throughout for 5hours. I also tried to get through 2 other options and they did exactly the same and cut off. This is not the first time this has happened. This has happened everything I have tried to call. The online booking system doesn't even work either. So what is the point of your medical centre when you can't even get through to anyone. Paying Tax for what service. No customer care what's so ever. I wouldn't even give it a 1 star that would be very generous if I even give it a 1 star. Might as well close the place down. I will even give you my full support and hands on for closing the place down
GP surgery review: shipley-medical-practice-affinity-care
Title: Super Nurse
Rating: 5 out of 5
Visited: September 2022
Always nervous attending my smear test. Don't know why I worried. I saw the nurse at Westcliffe who before Covid was at Shipley site, she couldn't have have put me more at ease, professional but with warmth and humour.
She even sent me information on how to strength my pelvic floor with exercises, how to check my breasts, asked me if I felt safe at home, which I thought was great, there might be someone who doesn't and I'm sure she'd offer support, felt so cared for and she even did my blood pressure. Amazing. Thank you
GP surgery review: shipley-medical-practice-affinity-care
Title: Not good
Rating: 1 out of 5
Visited: May 2022
Spent an hour (first in the queue) on the phone. No reply.  When arrived sign saying covid only patience use main entrance. Main entrance shuttered so how do you get in. Complained about telephone response staff not bothered.
GP surgery review: shipley-medical-practice-affinity-care
Title: Worst Surgery Ever..
Rating: 1 out of 5
Visited: April 2022
The worst surgery I've been too, hands down. Took me 2 hours to get through to them on one occasion. On another occasion used their call back service but noone rang me back! The doctors don't seem to know what they are doing, I.e. I had to tell them don't you think I should have some blood tests? The answer back was "oh yes, that's the first thing we should have done" what is that all about??? Honestly. 5 separate tests, all that could have been done in 2 weeks have taken 4 weeks because they don't appear to know what they are doing. I can't work and want my life back but at this moment doesn't appear to be any end in sight! Avoid this surgery at all costs.
GP surgery review: shipley-medical-practice-affinity-care
Title: Very poor
Rating: 1 out of 5
Visited: April 2022
No longer taking E consult so I tried to call and after two and a half hours on hold I was cut off ! What a disgrace
GP surgery review: bowling-hall-med-practice
Title: Good practice
Rating: 5 out of 5
Visited: May 2023
Very helpful and always looking at u very carefully and understanding you more carefully. Giving the very right medication.

One thing I may know that there is many patients at the gp
But I wish the telephone line are working. But it keep showing line busy.  I wish It can be like voice thingy
GP surgery review: bowling-hall-med-practice
Title: Poor
Rating: 1 out of 5
Visited: February 2023
online consultation do not work. I can't make an appointment for a visit either.
they send back to call at 8, but it does nothing because the doctors are not even available to call back anyway.
in addition, at the reception they lie that they will send a link to online consultation but they won't do .
GP surgery review: bowling-hall-med-practice
Title: Great Worker
Rating: 4 out of 5
Visited: January 2023
after spending many days in and out of hospital with severe pain, collapses my medication was totally mixed up on my discharge papers after many attempts through the hospital I could not sort it, thankfully a loverly lady who knows who she is helped me sort it all out not just the once but Twice many thanks there needs to be more like her helping the patient's one again many thanks
GP surgery review: bowling-hall-med-practice
Title: Bad practice - disgraceful
Rating: 1 out of 5
Visited: January 2023
Absolutely disgraceful. Rang for an appointment for grandchild of 1 year old. Mother had already tried in the morning for 2 days to be told no appointments available. I rang when got to grandchild's house at about 1.45 / 2pm . Informed them what was wrong with grandchild to be told sorry no appointments. I requested for her to be put on duty Dr list .... Sorry no appointments available. Informed her so your telling me you can't put a poorly baby on d/d list, receptionist informed me that the drs have said not to put anymore on list as were over capacitated. I informed receptionist that this is medical emergency and needs a Dr to look at or least speak to mum...... Baby not eating,drinking, not many wet nappies etc etc. ..... I asked to speak to someone higher up to be told no one available. And that parent should ring 111/ a&e. My reply so your expecting a poorly baby to sit for hours up in a hospital full of germs. Yes we have no appointments and drs have requested to take no more patients on the list. . Absolutely disgraceful.

I informed the receptionist I work in surgery has a receptionist and I would never decline a baby an appointment or to be put on emergency list. To be told well that's not how are surgery works. 

My job has a receptionist is to help patients not to take clinical matters into my own hands.If were told it's a medical emergency on the list they go for the Dr to decide.

Mother did ring 111 to be told an ambulance is on way as feels needs urgent attention and was at the house within 5 mins also blue lighted to hospital.(This is how urgent my grandchild needed GP attention) This may have been avoided if baby had been put on list in the morning on Monday morning when mother rang up in first place.
GP surgery review: bowling-hall-med-practice
Title: Good service
Rating: 5 out of 5
Visited: November 2022
Had a bit of a hiccup with my appointment rang reception and it was sorted swiftly with a pleasant chat and explanation to receptionist
GP surgery review: bowling-hall-med-practice
Title: Terrible
Rating: 1 out of 5
Visited: November 2022
I have been suffering with a medical condition. I have not been able to get through in the morning to book an appointment as i can never get through until 9 am and all of the appointments are gone by than even theough i would of been try for an hour to get through! I made an e consult yesterday and noone rang me tofay insted i come home to an email advising that more tablets have been sent out. I didnt want more tablets i mentioned that on my e consult. They are not working and i can jot cope on them! Yet they send me more out! When i finished work at 5.30 i called the doctors to then be on hold until 6.20 then someone rudly picked the phone up and put it back down then the surgery was closed! This is abosuly ridiculous. How can i get help if my own doctors wont listen to me. I have never had a worse experience!
GP surgery review: bowling-hall-med-practice
Title: Brilliant service
Rating: 4 out of 5
Visited: November 2022
I don’t normally leave reviews but after the service today I just felt it was right. Phoned today at 15.40 as my daughter had been poorly which had steadily got worse explained her symptoms and was put on a waiting list to speak to the doctor which I appreciate as it was so late in the day with in 20mins the doctor had called me back and sorted everything out for her to be seen. I cannot fault the work of all the staff today and the doctor I spoke to really did go above and beyond for me and my daughter today. Thank you so much.
GP surgery review: bowling-hall-med-practice
Title: Closed during opening hours !!!!
Rating: 2 out of 5
Visited: August 2022
I received a letter saying to contact the surgery to make an appointment but I have tried numerous times today & it just says closed but no reason & it is during opening hrs. Give msg when reopening!!!
GP surgery review: bowling-hall-med-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
The staff are always happy to help and very pleasant. Nothing is too much trouble. We are very happy with the service provided.
GP surgery review: bilton-medical-centre
Title: Easy Appointments, Great staff
Rating: 5 out of 5
Visited: January 2022
I was able to get appointment easily and the staff was very kind and helpful.  Overall it was very good experience.
GP surgery review: picton-medical-centre
Title: Great practice with helpful staff
Rating: 5 out of 5
Visited: May 2022
I rang as my child was poorly, my child's symptoms was taken by a member of the reception team who told me she would put on the Dr's acute list & I would get a call back once the Dr has looked at it. Whilst on the call I was told my child's Asthma review was due & my child was booked in for an Asthma review. I then got a call back after 10 minutes & an appointment was offered for my child later that morning with one of their ANP's. At the appointment my child was examined & medication given for her symptoms. Picton staff are always respectful & go out of their way to help you & I cannot recommend this surgery highly enough.
GP surgery review: picton-medical-centre
Title: Great Nurse Practitioner
Rating: 4 out of 5
Visited: May 2022
My 2nd visit to the Nurse Practitioner today, she was very thorough, empathetic and considerate. I was really low due to my condition and she was very positive with me and gave me hope that my condition is treatable and will be sorted out soon.
GP surgery review: picton-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
Had a appointment with the nurse for my daughter, was very professional, all examinations completed, happy with the outcome
GP surgery review: picton-medical-centre
Title: Excellent Customer Service
Rating: 5 out of 5
Visited: May 2022
Always find the stuff polite, helpful and professional. Easily able to communicate and get an appointment when needed. I would recommend the surgery.
GP surgery review: picton-medical-centre
Title: Great practice / consultation
Rating: 5 out of 5
Visited: May 2022
Timely & efficient. Needs met with clear direction & immediate follow up appointment given. 
Initial appt was given within 60mins of me calling
GP surgery review: picton-medical-centre
Title: Poor communication and poor people skills
Rating: 1 out of 5
Visited: March 2022
Not the best of doctors practice. They seem to change rules everytime I order prescription. And have an excuse everytime I ring to see what is happening with it. Last time I rang to check, 4 days after ordering the medication, to be told its not been done and if I want it I now have to go to the other practice as they have the doctor. What doctors practice doesn't have a GP on site. I only order every 3 months, and every single time its never done. They don't show any care at all that it's stressful when you have to chase it, it's their job to be checking when orders come through and processing it. 
No compassion is showed and they don't own up for their own errors. 
To me if you can't show care and compassion to a patient on the phone, then don't work in a job where you need to be showing it. And as for putting patients on hold, to which I know you would have been talking to colleagues about it, I think is rude!!!!

Well rude you may think. Try being the patient that has been told so many different stories everytime I order. Beyond a joke.

Not impressed. 

The only time I get a good service is when I actually see the nurse. She is always caring and compassionate. Shame not all the staff is like that.
GP surgery review: picton-medical-centre
Title: Authoritarian Staff
Rating: 1 out of 5
Visited: February 2022
My expereince has been that most of the staff here are very authoritarian.  When making contact with them, whether in person or over the phone, the impression given is that they are being inconvenienced.  Little attempt is made to be helpful and there is always a feeling that you're being passed on.
 It would  be interesting to know if this culture exists only amongst the reception staff or if it is more widespread across the organisation as a whole.
I guess that this will become clear when contact is made with the Service Manager.
GP surgery review: picton-medical-centre
Title: Worst surgery in uk
Rating: 1 out of 5
Visited: February 2022
Can't see gp don't check you at all rude staff a bloody joke give you medication  without seeing  you face to face don't monitor  people on medication
GP surgery review: new-otley-road-medical-practice
Title: Excellent standard of care
Rating: 5 out of 5
Visited: September 2022
I had a telephone consultation with a GP regarding my personal circumstances and mental health. The GP listened to me carefully and empathised really well. They offered a lot of great advice and created a letter relevant to my circumstances which I required urgently.
GP surgery review: leylands-lane-medical-practice
Title: Don't bother calling
Rating: 1 out of 5
Visited: March 2023
It is absolutely disgusting the type of service this surgery has in place to call through. There is no electronic queue system on the phone lines so you have to keep redialling. Fine I am a healthy person who can do this but what about the elderly, infirm or disable who cannot keep redialling or even struggle to dial! hundreds or redials later you get through and no appointments left. The online system is a farce. This surgery does not even offer Push Doctor services to help out. I have 2 elderly pensioner parents with illnesses and are desperate to be seen and never manage to get an appointment for them. Absolutely disgusting.
GP surgery review: leylands-lane-medical-practice
Title: Very pleasantly surprised
Rating: 4 out of 5
Visited: March 2023
I'd been putting off making an appointment as I wasn't expecting to be taken seriously and didn't feel I had the energy to put my case. But I was still concerned by my symptoms so went into the appointment prepared to stand my ground but I needn't have worried.  The doctor I saw was brilliant! He immediately stated his intention to get to the bottom of my issue. He was thorough, gave me lots of information and reassurance. Finally he made a treatment plan and checked I was happy with it before ending the appointment. I left feeling pleased and grateful.
GP surgery review: leylands-lane-medical-practice
Title: Good Experience
Rating: 4 out of 5
Visited: February 2023
I contacted the surgery at 1.30pm I was in a queue of five calls, but I was not kept waiting long. I was told a doctor would contact me before 6.00pm.
I received a call at 4.15pm and after discussing my symptoms he suggested I went round to the surgery. I waited 30 mins before being seen. The doctor was very pleasant and arranged for me to collect a prescription at the on site pharmacy as it was getting late in the day. 
All in all, I felt I had been dealt with very well