janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-doc's-surgery
Title: Poor online services
Rating: 2 out of 5
Visited: November 2023
The website is incredibly difficult to use. You can't access most parts of the website or even fill out a form for an appointment before 9am or after 5pm, which means that it's very inflexible for anyone who's regularly unavailable during those times, and can really slow down how quickly patients are able to get help if their schedule doesn't align. This is especially problematic now that the practice is moving more towards online services over in-person appointments.

The message system on the website is also poor. I filled in a form for medical advice/scheduling an appointment a couple of weeks ago. I then got a message from the practice advising me to be available in a few weeks for a follow up call. The message wasn't emailed to me or stored on an account, you can only access the messages via a link, and the link expires after a few days, meaning that I can no longer view the message. I have since forgotten the details of the message that was sent to me, and have no way to check it. I can't even contact the practice, because there is no email or other way of contacting them outside of the very specific opening hours when they make their contact form available, and I'm not often available at those times.
GP surgery review: the-doc's-surgery
Title: The Best
Rating: 5 out of 5
Visited: June 2023
Been a patient at this practice since I moved to Manchester over 25 years ago.  The last 3 years have been a bit of a nightmare for me but the Dr's and the staff have been exceptional, cannot fault them in any way.
GP surgery review: the-doc's-surgery
Title: Fantastic staff!!
Rating: 5 out of 5
Visited: March 2023
I have been registered at this surgery for over 15 years and have always been absolutely delighted with the wonderful staff, nurses and doctors at the practice.
I have been treated with respect and genuine care at all times.
Thank you to everyone at The Docs for the fantastic job you all do to keep us all healthy and looked after!!
GP surgery review: the-doc's-surgery
Title: It’s just changed so much this past 12 months
Rating: 1 out of 5
Visited: March 2023
You can never get through by phone

Today the website is down

If you call in they want you to book on line.

Once you talk to the doctors they are lovely but the rest is a very bad service.

It’s changed so much this past few months 

I wouldn’t recommend it at all. Thank God this is my last year with these so disappointed in the overall service.
GP surgery review: the-doc's-surgery
Title: Fantastic, dedicated team
Rating: 5 out of 5
Visited: February 2023
I have been with The Docs over half my life - 27 years. I have trusted them with my physical & mental health all this time.
Every member of the team - receptionists, nurses, doctors & management want to heal you and make you well.
The are under immense pressure, and since the online referral system was introduced I have always been treated with care and understanding. Phones will be answered, you need patient. The receptionists are very well trained to recognise an acute emergency - if you trust them with truthful details. 
Self care is important too, but don’t ignore niggling symptoms.
I have had increased need of support this year and I have been treated with care & compassion, underscored with professional detachment & common sense to find the next steps to healing.
GP surgery review: the-doc's-surgery
Title: Explanation lacking.
Rating: 3 out of 5
Visited: February 2023
I went to get results from a blood test recently but the lack of an explanation of the results left me feeling that I was wasting thier time,even though I now need more tests because my results were off, but here is the thing I did not get any detailed information of my tests at all. all I got was you need to do more tests,I felt like a test subject not a human being with a brain who wants to know what is going on.
I now have doubts and a lack of trust with the doctor I had.
I will probably ask to see another doctor as I personally could not talk to the one I had as I was always being cut off.
GP surgery review: the-doc's-surgery
Title: Poor service provider
Rating: 1 out of 5
Visited: January 2023
I have tried, many times, to contact the sugery by telephone, it is always enagaged. I always end up resorting to making my way to the sugery and speaking to the receptionist. I have only once been able to have an appointment with a doctor and then that was with a trainee.
I have been trying to contact the surgery to obtain an urgent repeat presciption, but once again this cannot be done. I will resort to writing a letter to them.
As a retired Practice Nurse, I am more than disappointed with the surgery.
Terrible service. I do not know what the doctors are doing, you will never see one.
GP surgery review: the-doc's-surgery
Title: Poorly trained reception staff
Rating: 1 out of 5
Visited: December 2022
I filled in an online form as I was havng significant trouble getting through on the phone to discuss an issue. I recieved a reply asking for pictures which I immediately sent. After a week of waiting for a further reply I call to enquire about the response only to find the pictures had never reached the GP due to the recptionist not having sent them to the GP. When the GP called to resolve the issue they said they weren't surprised that the receptionist hadn't sent the images. I was shocked that even though there is knowledge of a training need which is having a significant impact on patient care that it is not being dealt with.
GP surgery review: the-doc's-surgery
Title: worst gp
Rating: 1 out of 5
Visited: December 2022
It has already been more than two months since to receive my registration in the gp and it is still not ready. do not even try to register with them, the worst service ever.
GP surgery review: burnside-surgery
Title: Disrespectful and dangerous practice
Rating: 1 out of 5
Visited: June 2022
The reception staff are rude, judgemental, and without empathy. They think they have some given right to treat patients with contempt and as if they have zero intelligence. The reception staff have no medical qualification and need to remember this. Dangerous practice to consider themselves otherwise. 
The doctors operate in a similar manner as with many businesses, the employees reflect the leadership. Some of the Doctors think that they are so knowledgeable that they can diagnose a patient without either seeing or speaking to them, relying on the handover of their junior staff and decreeing a diagnosis. Very dangerous practice indeed. I fear the number of missed serious conditions. One Doctor in particular has an aversion to onward referral or appropriate testing. Overall, the practice is dangerous and disrespectful. I would not recommend.
GP surgery review: burnside-surgery
Title: Extremely poor professionalism from reception staff
Rating: 2 out of 5
Visited: April 2022
Rude and unhelpful. Would not listen to me and then hung up. Rang back and asked to speak to practice manager but was told this was not possible.
GP surgery review: burnside-surgery
Title: Awful practice, especially the receptionist
Rating: 1 out of 5
Visited: February 2022
Speak to you like a piece of rubbish even though you've been given instructions to ring up, this ring back at 8am nonsense must be printed and stuck to the phone as that's all they ever do. No help whatsoever and not even bothered about helping you out. Pathetic excuses for humans
GP surgery review: dr-earnshaw-and-partners
Title: Not good anymore
Rating: 1 out of 5
Visited: September 2022
I rang the surgery for clarification regarding my child's registration and was told I could just drop off the registration form. I went to surgery to drop off the form. The receptionist was rude,refused to take the form because I did not have the red book and i came in just a few minutes after 4pm, the way she spoke was not patient friendly. I did not want to be rude back to her as they were other patients in the waiting area.

The receptionists need more training on their job,its as if they cannot be bothered to deal with patients. They really need to improve.
GP surgery review: dr-earnshaw-and-partners
Title: Not good anymore
Rating: 2 out of 5
Visited: July 2022
Phoned for a repeat prescription for dermavate scalp, was told by doctors receptionist that it would be okay . Phones downstairs to pharmacy had a conversation with them , that it was dermavate scalp i needed not dermavate ....explained that I have two separate problems and I had spoken with reception ......guess what picked two items up this morning , one is the wrong and they won't exchange it ....I pay for my prescription so gonna go cost nearly 20 pounds for THEIR incompetence ,  why do I have to suffer because of their errors....
GP surgery review: dr-earnshaw-and-partners
Title: Really good care.
Rating: 5 out of 5
Visited: March 2022
Over several weeks I have had really good care, reassurance and advice re a new health issue. I have always got a same day appointment either over the phone or face to face either with a GP or Practice Nurse. I can't fault the service, especially considering the covid challenges.
GP surgery review: halliwell-surgery-1
Title: Poor experience
Rating: 1 out of 5
Visited: January 2023
I have been with this practice since I was a child. I have recently been travelling all over for various reasons, meaning I’ve had to order prescriptions early at times- each time I have explained the reasons why when ordering. There have been various times when my prescription has been rejected, and no one bothered to contact me to let me know or to explain why, and twice I have been asked to do a medication review (6 months apart), where I have been made to feel belittled and like I’m doing something wrong, where the Doctor tried to change my medication to weekly prescriptions when I pay for them. I have been spoken to in a poor manner, and I often feel that due to my age, I am constantly spoken down to, and when I do have a genuine problem I am overlooked or turned away. 

I have trusted and stuck with this practice for so long, but I my trust has diminished. I would not recommend this practice (surgery 1) to anyone, especially for those of the younger generation. It devastates me that this is my reality.
GP surgery review: awburn-house-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Just joined the practice and I can’t praise them enough. Super reception staff and very helpful.
Appointments on the day either by telephone or in person. A fantastic healthcare practice.
GP surgery review: clarendon-medical-centre
Title: Excellent treatment
Rating: 5 out of 5
Visited: October 2023
From the moment I made my first phone call I was treated very well, The Receptionists (a day apart on two appointments ) were very polite and professional. On these two appointments, two different  Doctors I  can honestly say they were both professional 
 in diagnosing my condition and treatment...! was delighted to help the junior Doctor who was seconded to the Surgery,
Overall it was a good experience.....
GP surgery review: clarendon-medical-centre
Title: Unpleasant experience
Rating: 2 out of 5
Visited: March 2023
Called into book an appointment that I had been asked to do,I am hearing impaired but manage quiet well with hearing aids.
I asked the lady on reception if I could book an appointment could not hear her reply,so I apologised and said that I could not hear very well,she went on in the same voice and when I said still can’t hear she was very annoyed and showed it.
Made me feel as if I shouldn’t be bothering her I can hear ok most of the time
Not impressed at all
GP surgery review: clarendon-medical-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: September 2022
I called Clarendon Medical Practice first thing on Monday morning and was given a same day face to face appointment to accommodate my working hours by the very helpful receptionist.  The GP I saw was kind and professional and referred me urgently with regards to my concern. I received a hospital appointment the very next day to attend in one weeks time. What more could I have asked for!! How lucky we are to have such a wonderful NHS Service!!! Thankyou :)
GP surgery review: clarendon-medical-centre
Title: Such a busy practice but always manage to accommodate
Rating: 5 out of 5
Visited: June 2022
It is frustrating being put on hold whilst listening to the terrible music, but to be fair it's got to be like that with most GP surgeries at 8am there's a mass of people also trying to get through too. I've been at this practice for over 20 years and because of condition the staff who respond to the telephone calls have always been pleasant and very accommodating, if can't see my own GP been placed with another. Nobody sees what goes on behind closed doors, so come on a little support & understanding wouldn't go a miss.
I too have been in the telephone queue for over 30 minutes it's annoying & frustrating, but when it comes my turn I'm not rude with the staff because I'm wound up, it is what it is in these strange times.
GP surgery review: clarendon-medical-centre
Title: Disgusting!!!
Rating: 1 out of 5
Visited: January 2022
Tried to get through for the results of an urgent blood test..waiting listening to usual Blah and stupid music for over 15 minutes despite having called the practice after 2pm as requested. No way are the reception staff run off their feet at that time in the afternoon. The doctors may be dedicated but the reception staff need replacing urgently...
GP surgery review: donneybrook-medical-centre
Title: Super frontline staff let down by a dreadful practice.
Rating: 1 out of 5
Visited: February 2023
What a nightmare, quite possibly the worst doctors surgery I have ever experienced; after just 8 months I've finally had enough, whilst the reception staff are always very pleasant, polite, and appear to do their best to help the team behind the scenes just don't seem to support them, messages are left ignored, requests take months to process with excuse after excuse, everyone else is to blame. An incredible 4 months to get a one page form completed which in the end had been done incorrectly! Actions requested by the dvla and dwp take months, and even then only after many repeated requests.
I'm done with this practice and moving to a different surgery.
GP surgery review: donneybrook-medical-centre
Title: Individualised Care
Rating: 0 out of 5
Visited: November 2022
How on earth you can keep telling my elderly parents in their 80’s that they can’t make telephone appointments or call into the surgery but must use an app is absolutely disgraceful in any circumstance!  
They do not posses smart phones and don’t even have a tablet or computer, let alone have ever been on a website in their lives.  
They are constantly stressed about having to ask me to make appointments as well as the stress of being told that they have to go online.  
Look at your patient demographic Donneybrook Surgery and sort yourself out. Quality and individualised patient care is at the centre of patient care in the NHS, and I’m sure I could provide you with quite a few CQC quality standards.
GP surgery review: donneybrook-medical-centre
Title: No individualised Care
Rating: 1 out of 5
Visited: November 2022
How on earth you can keep telling my elderly parents in their 80’s that they can’t make telephone appointments or call into the surgery but must use an app is absolutely disgraceful in any circumstance!! They do not posses smart phones and don’t even have a tablet or computer, let alone ever been on a website in their lives. They are constantly stressed about having to ask me to make appointments as well as the stress of being told that they have to go online. Look at your patient demographic Donneybrook Surgery and sort yourself out. Quality and individualised patient care is at the centre of patient care in the NHS, and I’m sure I could provide you with quite a few CQC quality standards as a senior nurse in NHS corporate nursing.
GP surgery review: donneybrook-medical-centre
Title: Service and staff great.
Rating: 5 out of 5
Visited: February 2022
I've found the service and the staff excellent. The new on-line booking system is good, saves all that queueing as previously. I found the response to any request prompt and appropriate to the urgency that it required.
GP surgery review: donneybrook-medical-centre
Title: Terrible
Rating: 1 out of 5
Visited: January 2022
Donneybrook has really gone to the pits Borg the past few years or so. Staff are often abrupt when calling and feel
Like they just want to get rid of you as soon as possible. Can never really get an appointment and been trying to get a repeat prescription for nearly 2 weeks. Says it's been approved over a week online but still
Not been sent to chemist! Not good enough
GP surgery review: dukinfield-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: July 2023
Compared with anecdotal evidence about other practices, this one is excellent. After completing a triage form you are contacted within two days and sometimes one. If you prefer a face-to-face appointment, you will generally get one within a couple of days, in my personal experience.
GP surgery review: dukinfield-medical-practice
Title: Very happy with the service from this practice
Rating: 5 out of 5
Visited: January 2023
I've recently had cause to visit the GP on a few occasions. I am very impressed with the response times to the online triage forms. I asked to see a specific GP and got a face to face appointment very quickly. A series of investigations was initiated, and I was contacted to make further appointments as the results came in. The GP formulated a clear plan of action which is now in place and ongoing. I wasn't the biggest fan of online triage but have seen the benefits with this experience. I feel very fortunate to be with this Practice.
GP surgery review: hattersley-group-practice
Title: A joke
Rating: 1 out of 5
Visited: November 2023
So my daughter has a wikalo that's gone bad as she's not let me touch. She needs antibiotics so I want to the doctors to make her an appointment with a nurse or doctor to be told to take her to a&e like I still can't get my head round it the hospitals are under sooo much pressure yet your sending a her with a poorly finger? My mind boggles tbh surely a gp or community nurse is first port of call?? Or am I just over reacting?
GP surgery review: hattersley-group-practice
Title: Dangerously incompetent!
Rating: 1 out of 5
Visited: October 2023
Unfortunately after 22 years of being a patient of this surgery I am now leaving, the decline in patient care is absolutely staggering.

Unfortunately I have several long term health issues that at times are very difficult to manage,  trying to get an appointment is nigh on impossible,  I have been left with no medication for days and had to contact the hospital who were appalled at the lack of care.

Receptionists need more training because it appears that they cannot relay information correctly, often missing crucial details.

The final nail in the coffin was being told that I do not fit the criteria for a home visit, unbelievable really when I am registered as disabled, having several health conditions that make it extremely difficult to actually leave the house, even hospital nurses visit me at home!  It is very frustrating that they have a medical centre that is unable to provide the services that are necessary to support patients like me.
GP surgery review: hattersley-group-practice
Title: Nothing but useless
Rating: 1 out of 5
Visited: September 2023
Trying to get in for an appointment - and the receptionist couldn't help advising to call the hospital - no wonder the Hospitals are as stretched as they are! When the first point of call 'should' be the local GP's but yet get turned away. 
Asking for an appointment for vaccinations and they couldn't even tell me when the next appointment and was to ring the town hall. When did they even become a GP? 
Plan your illnesses about 6 months in advance and hope for the best because this place is nothing but useless.
GP surgery review: hattersley-group-practice
Title: Utter waste of time
Rating: 1 out of 5
Visited: August 2023
I have recently had a hip replacement and am currently waiting for the other one done as urgent. I put my prescription in for painkillers by email and was then sent a text 2 days later saying I needed a review. I rang the GP surgery and was told I couldn’t have an appointment until November and they wouldn’t prescribe my painkillers until I had seen the Dr.
To just completely decide that you can no longer have the medication and then have to wait months to get a review appointment is an absolute joke. 
I am in constant pain with my hip and they just stopped my painkillers. 
I could understand if I had missed various review appointments, but to just stop it is unforgivable and then make me wait months.
Now decided to change practices to one that actually cares about their patients.
GP surgery review: hattersley-group-practice
Title: Outstanding Practice
Rating: 5 out of 5
Visited: June 2023
Emphasis on patient care,diagnosis and wellbeing.Same day appointments.Patient care is this practice's priority
Thanks
GP surgery review: hattersley-group-practice
Title: Teamwork
Rating: 3 out of 5
Visited: May 2023
Received first rate support from two nurses to administer an overdue ongoing treatment when appointments were scarce and delays would have impacted severely on condition. Cannot express enough gratitude for this when I was at fault for mixing up appointments. The working relationship between these two nurses was of the highest standard and primarily driven by patient care. This was a refreshing experience.
GP surgery review: hattersley-group-practice
Title: Treated Well
Rating: 4 out of 5
Visited: April 2023
I was taking Medication which made my daily life quite uncomfortable after speaking with the diabetic nurse for a few minutes  she listened to me and agreed to change my meds. So far they are working well which has made my daily life a lot easier and more comfortable.
GP surgery review: hattersley-group-practice
Title: Waste of space
Rating: 1 out of 5
Visited: April 2023
I put a repeat prescription in for my daughter on Friday 21 April 2023 for medication for a serious mental health condition only to be told that the prescription the prescription hasn’t been signed of yet and now she as been left with no medication for 2 days I find this totally unacceptable when I put the prescription in on there 48 hour time frame so I went in the surgery to ask to be told the dr as been here seeing patients since 8 am and won’t finish seeing patients till 6 so I don’t know where your daughter is on list as to when it will be signed of
GP surgery review: hattersley-group-practice
Title: Nonexistent care!.
Rating: 1 out of 5
Visited: March 2023
I have been a patient of this practice for over twenty years, however in recent years the care provided by this practice has been very limited or nonexistent.  I have exceedingly complex medical conditions which require extensive close monitoring.  This practice has failed to provide the basic medical tests required by hospital consultants.  I have not seen any GP for over a year.   I rely on secondary care services and have been admitted into hospital for ailments that could have been prevented by being able to access the primary care services.

Due to my health issues I am now unfortunately housebound and registered disabled, but apparently this is now not the case according to this surgery!.  

I am left feeling extremely vulnerable and anxious not to mention upset.  I have no faith in this practice at all.
GP surgery review: hattersley-group-practice
Title: Advanced practitioner
Rating: 5 out of 5
Visited: February 2023
Rang for an appointment late morning. Was offered an appointment for that evening surgery for a face to face consultation by a very friendly receptionist.
An advanced practitioner looked after me and was brilliant. Actively listened, was fully engaged throughout and she couldn't have been nicer. 
Im very impressed by this service. Thank you! 
 4.30/ 14. 2.23