janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: bedford-hill-family-practice
Title: Receptionist  who can make or break a practice’s reputation
Rating: 5 out of 5
Visited: May 2023
The nature , kindness, politeness,  efficiency and extra effort of the receptionist  this morning was far beyond expectations making what could have been embarrassing  experience a  pleasure 
I’m one patient who will happy to return to the surgery for what ever reason if this is to be the way patients are treated, thank you,
Pamela.
GP surgery review: bedford-hill-family-practice
Title: Awful Practice - badly managed
Rating: 1 out of 5
Visited: April 2023
I called up at 8am to book a GP appointment for my 5- year old son. Asked for a face to face and was given a 10am slot. No issues with this.

I arrived with my son at 9.45 and registered. Sat waiting. At 10.45 I asked why the delay and the receptionist confirmed I was confirmed and should be soon. 11.15 (90 mins after arriving) I was told that the appointment would be by telephone and not face to face. I asked if I could be squeezed in but was given a blunt No.
Then was told I would be called by 6pm. I saw how some of the people there (some elderly) were spoken to and treated. Shocking.

This is my 3rd visit where it gets worse. I will be moving to another practice. Awful Practice.
GP surgery review: bedford-hill-family-practice
Title: Poor communication
Rating: 1 out of 5
Visited: April 2023
The GPs at this practice are generally good, but are badly let down by extremely poor communication via the administrators. One example of this is that I was told twice last week that I needed a GP consultation to change the formulation of a medicine I regularly take, only to discover today that my request had actually been processed already and a prescription had been waiting at the pharmacy for me for a week. I have been in desperate need of this medicine. No one thought it necessary to tell me that this had been done, despite having been in correspondence on this matter all week. This is just one in a list of examples of similarly poor communication from this practice. For this reason I cannot recommend Bedford Hill Family Practice to new patients.
GP surgery review: bedford-hill-family-practice
Title: Good responsive Practice
Rating: 5 out of 5
Visited: March 2023
I contacted the GP via the link to an on line form on which I described my symptoms. A GP rang me and arranged a face to face appointment that morning.  I was reassured to be seen so promptly. I was suffering from a persistent high temperature headache and rash.
GP surgery review: bedford-hill-family-practice
Title: Fantastic staff
Rating: 5 out of 5
Visited: April 2022
This has been my gp practice for 30 years and all the staff and doctors have been absolutely fantastic to me and my family. They are helpful, they listen and the receptionists are always ready to listen and organise appointments immediately with the doctors who have been so wonderful to us all.  I feel extremely lucky to be a patient of this practice. Thank you to all the staff for doing a great job. It is so appreciated.
GP surgery review: bedford-hill-family-practice
Title: Let down
Rating: 1 out of 5
Visited: April 2022
I have personally felt let down by the practise each time I come into contact with them which is a shame as one of the nurses there is absolutely amazing. First it was loosing my bloods and having to come in twice for blood tests which prolonged my diagnosis and then I was left frustrated with having telephone consultations with one Dr to be told by another Dr at the same practise that I should never have had a telephone consultation as I really needed to be seen to diagnosed. The wait list for appointments whenever I’ve called as been 3 weeks + and if you need a same day appointment you may as well skip and call 111 instead as the practise are full by 08:01 though I’ve had occasions even when 111 have arranged an ‘emergency call’ I have not received any call backs. This has happened  to me twice. Perhaps I’ve had bad luck and bad timing with extremely busy times I’ve been in contact them with but I feel like everything is much harder than it needs to be. I’m in the process of moving surgeries and for the first time in my life it’s because of the surgery and not because of a house move. I come from a family of NHS staff and understand the pressures but it’s my health that has been affected.
GP surgery review: bedford-hill-family-practice
Title: Poor Service
Rating: 1 out of 5
Visited: February 2022
Today I waited 1 hour and 49 minutes for a receptionist to answer the phone. Was 1st in the queue for about 35 minutes. The receptionist answered and was very abrupt and clearly wanted to get me off the phone as soon as they could. They provided information about me without confirming my details which is a clear data protection breach. I truly understand the stress in primary care due to my profession but this level of service is far below the minimum and is clear that the operation management team at this practice have neglected reception and do not support them in being able to help patients. I have been registered at the surgery for 25 years and have seen how the surgery has not aligned with the increased number of patients registered with the surgery. I really hope this feedback is taken into consideration.
Thanks
GP surgery review: open-door-surgery
Title: Making it very difficult to book an appointment.
Rating: 1 out of 5
Visited: May 2023
You previously used to be able to phone and book an appointment easily, and availability was often good. It would take a couple of minutes to book the appointment, and at most, you had to put aside an hour from your day to attend.
They've now introduced a system whereby you're sent a text message  directing you to an online form, once this has been filled out, you have to wait to receive call back. When I tried to use it, I never received a call back. This means that I couldn't make or receive calls, or join meetings at work, as taking the call to get an appointment was my priority. It also means that you can't make any plans, because you don't know whether you'll be offered an appointment at 2pm, or 3pm, or tomorrow. This system is completely inconsiderate of people who have jobs that mean they can't spend all day waiting for a call, or people who have difficulty with technology. It's in no way an improvement over making an appointment over the phone in two minutes.
GP surgery review: open-door-surgery
Title: Great people but no process for appointments
Rating: 3 out of 5
Visited: August 2022
The doctors and staff at Open Door surgery are great. Very committed, detailed oriented and caring and provide good patient care. 

However, recently they have moved to a no appointment system which means it is impossible to plan how long it will take to be seen. Appreciate that such may work better for them. However, does not consider that patients need to schedule doctor visits among work and other commitments. Making it impossible to plan. I have had to wait over an hour on more that one occasion and at times just had to give up waiting. 

Hence, a better system that puts patients first needs to be considered.
GP surgery review: streatham-park-surgery
Title: Poor repeat prescription service
Rating: 1 out of 5
Visited: July 2023
I take regular medication. Up until recently,  the GP after a medical review,  would direct the chemist to dispense monthly medication for the next 6 months. The chemist in turn would text me, a few days before my repeat meds were due. Now they don't! Therefore,  I have to request my repeat prescription each month. Simple you would think? No! Even requesting in time, my prescription is still not ready at the chemist.

I have now run out if medication, even after the chemist themselves emailed the surgery. I've then had to call the surgery and, hang on the phone for ages. Luckily, I did get through to a decent receptionist,  who has also emailed one of the doctors in the surgery. 

However, it's unlikely my prescription will be ready until tomorrow (bearing in mind I've now run out of medication such as diabetes medication). Plus, I have to work, so how can I get to the chemist when opens at 9am, when I'm working 12 miles away and start work at 7am?

I'm sick of forever chasing the surgery and the chemist for my repeat prescription. I'm tired! 

Why oh why Streatham Park surgery, why can't you make getting repeat prescriptions easier?

It's a ridiculous state of affairs how they now deal with repeat prescriptions. 

As for getting a GP appointment............. forget it!
GP surgery review: streatham-park-surgery
Title: Poor practice behaviour for mental health
Rating: 1 out of 5
Visited: March 2023
I called the fransican road practice for an appointment.  I called 83 times and kept getting ,sorry the practice is now closed from 3.30 to 4pm when I was told by a friend to call Mitcham Lane. O got through and said please don't tell me appointments are gone as I have been calling tooting . The lady asked what I wanted and said no appointments left, I got really angry as she tried telling me that calls are automatically transfered which was a lie. I told her the message I got from the tooting number ,I was swearing and really angry and said this is part of my mental health and then she cut me off. So people with mental health stay clear of this surgery.
GP surgery review: streatham-park-surgery
Title: Can't get hold of anyone!
Rating: 1 out of 5
Visited: January 2023
Been a patient of the Franciscan Rd practice for over 20 years and have always held it in high regard but since it's gone all techy the service offered has been abysmal. Been ill with COVID/Flu symptoms for a few days so wanted to book an appt. Tried ringing during available times but just held on a loop and bombarded with how to do this and that online. Nobody answered after 10 mins. Tried online booking, not available. Can't visit in person as they don't want you to. I've resorted to submitting a complaint but that's probably going to take a couple of days with no guarantee anyone will get back to me. And feeling this ill the last thing you want to do is plow through loads of online screens that make you feel dizzy and nauseous. So angry and frustrated. The service offered currently is non-existent!
GP surgery review: streatham-park-surgery
Title: Appalling
Rating: 2 out of 5
Visited: November 2022
Been registered at this GP Surgery for 25+ years and in all honesty, I have never had a bad experience with them up until today. Sent in a prescription request over a week ago and it was not actioned. Called and spoke to a very rude receptionist. She refused to give me her name, hung up the phone on me whilst I was talking. I called back again, refused to give me her name (only wanted her first name) proceeded to keep telling me she doesn’t deal with prescriptions (again in all honesty, as much sympathy as I may have towards them, this is not my problem). I work in the NHS myself & I wouldn’t dare to speak to my patients like this! Absolutely ridiculous. Bet if I was asking to put in a good word about her, she would have happily given me her name.
GP surgery review: streatham-park-surgery
Title: Telephone call
Rating: 3 out of 5
Visited: October 2022
Dr should have foned me today at 3pm. To talk about my blood results & medical review . Sad to say the telephone call did not take place at a booked time of 3pm.
GP surgery review: streatham-park-surgery
Title: Abysmal
Rating: 1 out of 5
Visited: June 2022
The surgery has no interest in actual remedy of restrictive pain, but happy to dish out pills. The surgery happy to send antagonistic phoney texts to patients it does not know about, 'special health advice', over Christmas... advice that isn't special at all.. in fact it's baseless & without any content.. but has no interest in moving forward with real treatment that can help an embarrassed patient (who feels humiliated at trying to explain to their deaf or ignorant ears) to properly recover from a condition that needlessly limits everyday activities.. what's so contradictory about this surgery is that they act interested from prehistoric notes on a person they don't know then ignore when a common sense request for physical therapy is requested. Such ignorance is a real shame. 30 yrs ago I experienced a nervous breakdown. I thought society had moved forward with its attitude toward many aspects. Sadly this surgery seems stuck in a bygone era.
GP surgery review: streatham-park-surgery
Title: Disheartened
Rating: 2 out of 5
Visited: April 2022
Following near two months with a condition called sciatica, I managed to make an appointment to see a physio at the surgery. My understanding of physio to support recovery & aim to avoid future recurrence was quite different to what I actually experienced here. The young physiotherapist had access to my medical records without my consent, which I feel guided his approach. It seemed that, as long as I avoid pooping in the bed & can hobble around, I'm not to return for further 'physio'. I left feeling so so disappointed. I hope the surgery can digest this review too but I'd have no interest in hearing from them on this matter.
GP surgery review: the-greyswood-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
I’ve been a patient at this surgery for over 20 years. They are always excellent: friendly, kind and helpful - both the clinical and administrative staff
GP surgery review: the-greyswood-practice
Title: Amazing Service
Rating: 5 out of 5
Visited: May 2023
I have visited and called several times over the last couple of months concerning my parents. All I can say is what a fantastic team they have at the surgery. They go above and beyond. Absolutely Amazing service received by all. A massive thank you. They make life that little bit easier to cope with, with two elderly parents to care for.
GP surgery review: the-greyswood-practice
Title: Best GP
Rating: 5 out of 5
Visited: June 2022
Receptionists are very helpful and approachable. Nurses are lovely. 1 particular GP is fantastic, all the staff are great especially during my mental health crises. Having mental health problems for past decade, this practice is a life saver. I don't know where I'd be without them.
GP surgery review: tooting-south-medical-centre
Title: Excellent care
Rating: 5 out of 5
Visited: August 2023
Excellent doctor! She was very attentive and listened carefully. I felt safe and I will come back. I trust her with my health.
GP surgery review: tooting-south-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
Good experience and great work 
Staff is too much politely 
They are doing well 
Keep it up guys 
Thank you
GP surgery review: tooting-south-medical-centre
Title: Absolutely Brilliant
Rating: 5 out of 5
Visited: February 2023
Wonderful - Diligent, kind, hard-working lovely team.  I needed some help this week, they went above and beyond, Reception team contacted Doctor whilst I was on the phone, a minute later I had antibiotics ordered.  Life is tough right now, blown away by their selflessness - Can't beat such wonderful service. Thank you :)
GP surgery review: tooting-south-medical-centre
Title: Feel lucky to have such a wonderful medical centre
Rating: 5 out of 5
Visited: July 2022
Brilliant - Go out of their way, above and beyond to help. Prescription issued incorrectly (by unrelated doctor in hospital) within minutes the Receptionist was amazing, spoke to Doctor and arranged reissue of prescription correctly at my local pharmacy and rang to tell me #awesome. Thank you for looking after us all :)
GP surgery review: tooting-south-medical-centre
Title: Friendly Professional Service
Rating: 5 out of 5
Visited: March 2022
Exceptional reception staff, that are friendly and helpful which is much appreciated, and has always been the case over the years I have been a patient at the practice. The Doctors that I usually see are of the same disposition, which makes the appointment more relaxing and welcoming.  I can genuinely say that I recommend this Practice and how it has evolved into a great healthcare provider, along with great staff. Thank you!
GP surgery review: tooting-south-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
Very nice and helpful staff at the reception, there is no problem with communication and making an appointment with a doctor.  My doctor is always attentive to me and provides professional help.
GP surgery review: tooting-south-medical-centre
Title: Great
Rating: 4 out of 5
Visited: January 2022
I was treated very well by the doctor, exceeding my expectations. The doctor was patient and kind despite the language barrier as I still don't speak English very well.  She requested some tests and I'm waiting for the appointment.
GP surgery review: tooting-south-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
I was treated by the doctor ( and Practice) very well ...
Quick problem detection, life assessment and quick help
GP surgery review: tooting-south-medical-centre
Title: A Truly Caring Team
Rating: 5 out of 5
Visited: January 2022
Totally impressed by the level of efficiency, courtesy and professionalism shown by members of staff in the practice.
GP surgery review: battersea-fields-practice
Title: Worst practice
Rating: 1 out of 5
Visited: July 2023
I paid for medical report form to be filled in by one of the doctor back in late February this year, tfl sent back the form because the doctor has not filled in all the information that was needed, tfl gave me 28 days, I have been to the GP and the form was taken from me at the reception and was promised that the same doctor will fill in and inform as soon as possible when it is done, I have waited for 2 weeks, I went back to check and all I am told is the same line, to be honest if the practice cares about the people that visit their practice they must hold accountable the people at the reception because all I have experienced is rudeness and unprofessional on how they dealt with me and they other patients, talking over them, showing no care of that they same and very dismissive, last week one the lady at the reception I was trying to explain to her my case since she was not aware and she was dismissing me and showing me she is not interested in listening to me, sometimes I could see that the patients and more professional then the receptionists. I hope there is someone at the practice who is taking their management seriously and making sure people are not  mistreated that visit the practice. However if my medical form is done this time around correctly I will definitely leave the practice and I will not advice the new comes to come to this practice. Thank you.
GP surgery review: battersea-fields-practice
Title: Caring Practice
Rating: 5 out of 5
Visited: May 2023
I had to make an appointment to be seen by a Dr. I phoned the practice and spoke to a very helpful and understanding receptionist. 
She explained that there wasn’t an appointment for that day but one for the following day. I was able to take that appointment. The receptionist was polite and professional and understanding in her manner.

In coming to the surgery the receptionists were very welcoming, friendly and  caring.
I took a seat in the waiting area. While I was waiting there was clearly a patient who wasn’t well. The receptionist were so caring to her and looked after her and reassured her that the Dr would be with her soon. It was good to see.

It was my turn to see the Dr. In explaining my situation I felt listened to, heard and cared for. The Dr asked me my opinion and helped me make decisions on my treatment going forward.

Thank-you Battersea Fields for being there for us, which I am sure isn’t an easy job sometimes.
GP surgery review: battersea-fields-practice
Title: A Very Good Practice
Rating: 5 out of 5
Visited: May 2023
My mother-in-law is registered with Battersea Fields Practice and has been for many many years. She is now very elderly and has some health issues. The doctors and receptionists have been brilliant, I cannot fault them. The doctors are really looking after her and I am so very grateful to them. Thank you so much
GP surgery review: battersea-fields-practice
Title: Worst experience ever had with a GP
Rating: 1 out of 5
Visited: March 2023
Receptionist keeps promising a Dr will phone with results and they don’t! When you phone back they say that receptionist isn’t in! Phone back at 8am tomorrow done that for 3 days and the doctor has requested that I phone for the results! But the receptionist won’t pass on any message!   It’s absolutely disgusting, as the receptionist says you need to speak with the doctor but won’t book an appointment till end of April 3.5 weeks away, but the doctor message says it’s urgent! Can’t get past useless receptionist!
GP surgery review: battersea-fields-practice
Title: Lack of quality patient care and attention
Rating: 1 out of 5
Visited: January 2023
This GP practice is the worst I have had the misfortune to experience. I registered recently and after three months I will leave. The practice is badly run. They have the services but  receptionist staff are not doctors. They  have no clue of medical conditions but are left to make decisions about who can get appointments and see a doctor, which is dangerous.  Twice I was refused appointments and only when I insisted did I see the doctor and was sent straight to hospital. Receptionists are rude, you cannot make an appointment, call at 8am hold on until 9am and then told there are no appointments and to call the next day at 8am or are referred to online appointments which have at least eight or even 16 weeks wait. Or you are told to come in at 8 to get an appointment for later. This is backwards and was done in the 1970s not today. I have  interacted with other patients who also complain of the same thing. If there are not enough doctors they should stop taking new patients.
GP surgery review: battersea-fields-practice
Title: Excellent care
Rating: 5 out of 5
Visited: June 2022
I have nothing but praise for the doctors and nurses at the practice.  I genuinely feel like they take a personal interest.
GP surgery review: battersea-fields-practice
Title: Brilliant service from the lady at reception today!.
Rating: 4 out of 5
Visited: May 2022
For a long time now didn’t have such a warm, friendly and helpful situation at the GP as today with the lady at the reception. More people like her please! Thanks and well done!.
GP surgery review: battersea-fields-practice
Title: Fabulous
Rating: 5 out of 5
Visited: April 2022
Owing to being a carer for a number of people I regularly visit the practice. The staff are friendly and professional at all times, the nurses and health care assistants take their time to ensure you feel relaxed and are great at explaining what will happen during your appointment, this is excellent when in attendance with those I care for who have limited cognitive function.
The Doctors at the practice are all friendly and professional, they are very effective at listening and helping you take ownership of your long term conditions. They signpost you in the right direction and referrals have been very quick this year despite long waiting lists.
The practice has an in-house physio which has proven very effective for me in first response management of pain, this facilitated referral to a specialist without the need for a lengthy wait time for an initial physiotherapy appointment.
The practice and it’s team of clinical staff have been a lifeline for me and I would recommend the surgery 100%. I feel valued and that my voice is heard, on the very rare occasion that the service has not met my expectations my concerns have been listened to and dealt with in a timely manner with feedback, I couldn’t ask for more.
GP surgery review: battersea-fields-practice
Title: Great team
Rating: 5 out of 5
Visited: March 2022
Very responsive with call backs, use of website and app. Would recommend this surgery.
GP surgery review: battersea-rise-group-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2024
Seen promptly by the excellent nursing team for routine tests and vaccinations.   Never a problem to get an appointment.