janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: castle-mead-medical-centre
Title: Excellent practice.
Rating: 5 out of 5
Visited: March 2023
Castlemead Medical centre is outstading in the way it treats you.
This is very caring and helping practice. The staff want to get the best for you.
As a patient it is wonderful to be looked after so well. The practice is run in a very effect way .
Thank you CastleMead Medical Centre.
GP surgery review: castle-mead-medical-centre
Title: Well done Castle Mead Medical Centre
Rating: 5 out of 5
Visited: February 2023
I rang Castle Mead Medical Centre at a few minutes past 8am on Thursday 2nd February 2023. I took the ring back option and got the callback about 10 minutes later. I had a conversation with a very pleasant lady who even suggested that I should have a double appointment with a GP and booked it in for later that morning. According to the newspapers a lot of people are complaining that they can’t get GP appointments for one reason or the other. Castle Mead seems to be bucking that trend and as such I think they deserve congratulating.
GP surgery review: castle-mead-medical-centre
Title: Excellent caring practice
Rating: 5 out of 5
Visited: February 2023
Have moved to the area &  I’m so glad I chose to join Castle Mead Medical Centre… what an excellent practice with caring staff. They have been extremely supportive and I have definitely received the best care and support. You are able to see a doctor even though the covid pandemic. All staff are excellent from receptionist through to GP’s / nurses /secretaries. I would definitely recommend joining this practice.
GP surgery review: castle-mead-medical-centre
Title: very poor service
Rating: 1 out of 5
Visited: April 2022
Impossible to get an appointment, unless you stand outside at 8am when they open, then all they want to give you is a phone call.
GP surgery review: maples-family-med.pract.
Title: Exceptional service
Rating: 5 out of 5
Visited: November 2023
I had a telephone appointment and a prescription straight away. The doctor also sent me full details of my condition.  I can’t recommend this surgery highly enough.
All staff are extremely helpful at all times.
GP surgery review: maples-family-med.pract.
Title: Awful Receptionist
Rating: 1 out of 5
Visited: August 2023
I have only ever spoken with one kind actually helpful receptionist at this practice. Today I had to speak with an extremely rude and blunt receptionist who was unhelpful and was very belittling. The doctors and nurses at this surgery are lovely but are let down by the front line staff putting unwell patients off coming here and sending them away.
GP surgery review: maples-family-med.pract.
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
The service I received was amazing as usual. My problem was sorted immediately and with such kindness. 
This surgery is outstanding in every way and I can’t thank them enough.
GP surgery review: maples-family-med.pract.
Title: Recommended Practice
Rating: 5 out of 5
Visited: September 2022
I moved to this practice earlier this year and find it to be everything my previous practice was not. 
Reception staff are pleasant and helpful, easier to make appointments, clinicians are positive, listen and actually address issues, and make the appropriate referrals as needed. 
The process for the recent flu jab and covid booster was simple, quick and efficient, compared to my previous surgery where I had to abandon the session because it was utter chaos and uncontrolled. 
Very glad I moved here, I would recommend it to others.
GP surgery review: maples-family-med.pract.
Title: Shocking!!!
Rating: 1 out of 5
Visited: August 2022
Tried ringing to make an urgent appointment to see Dr. Was rudely spoken to by receptionist and she went on to put the phone down on me. If she got out the wrong side of the bed then she shouldn't be going to work and taking her personal problems out on innocent members of the public, disgusting behaviour!!!
GP surgery review: maples-family-med.pract.
Title: A caring and supportive practice
Rating: 5 out of 5
Visited: May 2022
I moved to this surgery at the beginning of the year after ongoing frustration with poor service at my previous practice. I have to say that I find a complete contrast here, where this practice is caring and supportive, actually listens and is responsive and proactive. Reception staff are warm and friendly, and take the time to listen. I'm very glad I made the move.
GP surgery review: maples-family-med.pract.
Title: Swift and professional
Rating: 5 out of 5
Visited: April 2022
Following an initial call to ask for advice I was called by a doctor who made an appointment with me over the phone. This was not a far off date but within 2 days of my call and fitted in well with my work commitments and personal life.
At the appointment the doctor was personable, professional and thorough. 
I left leaving I had my concerns address, a realistic course of treatment and feeling much less anxious than before.
Covid has changed the way the practice operates but in my experience it is still working with the patients best interest at heart
GP surgery review: maples-family-med.pract.
Title: Never any appointments
Rating: 1 out of 5
Visited: January 2022
Been going here since it opened and when ever I phone up there is never any appointments doctor calls you back later instead then gets you to go in later recently received a message saying now I’m over 40 I need a health check phoned up at start of the week to be told to call back later in the week which I forgot to because of meteors problems then called up Monday to be told nothing for months
GP surgery review: station-view-health-centre
Title: Disappointing Service
Rating: 1 out of 5
Visited: August 2023
Over the last couple of months I been left feeling disappointed. If it was just one incident I would not be writing this. 
I called end of May to have my coil change to be told this is only done at their clinic and they don't know when the next one will be but I'd be put on the waiting list.  Chase a couple of times to be told no date available yet.  After 6 weeks I called again to be told I was not on the waiting list, I will be added but no date set for the next clinic.  When asked why they don't have fixed dates I was told it they wait for enough people to be on the waiting list before a clinic date is booked.  Also told at the time as I've only just been added to the list I might not be able to get into the next clinic due to the number already on the list.  After the initial enquiry in May I now have an appointment booked for Aug.   Today I have called to get an appointment to have a cut that has not healed properly after a month and 1 course of antibiotics.  I called at bang on 8am to hear the answerphone message from yesterday. Called 1 min later, I was on hold for 10 mins.  When the called was answered we discussed why I wanted to see someone to be told there are no appointments for today. When questioned told this is due to staffing issues.  You have arranged an out of hours appointment tomorrow but this is at a different practice.  Lastly I am due to have yearly blood tests to check on liver function due to the medication I take.  Over the years I believe it's been done twice by the practice.  I've not mentioned historically as the specialist has done them but I know the specialist has written back in earlier 2022 to instruct you to carry out these tests but I have had to prompt you to arrange.  The has left me feeling like I am not patient and just a problem.
GP surgery review: station-view-health-centre
Title: no accountability
Rating: 2 out of 5
Visited: March 2023
closes for training and diverts call to out of hours. nothing on website to say this is happening at all.
no email address given yet mentions you can email the practise on many pages.  seems to run to its own rules
GP surgery review: station-view-health-centre
Title: refferal
Rating: 3 out of 5
Visited: March 2023
I had a doctors appointment at the end of March. The doctor was very nice and seemed willing to help. The doctor said she would do a referral to hospital for me to see a consultant. As of last Friday, 3 weeks later, the referral still had not been done. This is very disappointing and I can't think what the hold up could be. My husband went to the surgery last Friday and spoke to the Office supervisor who said she would bring this matter to the Doctors attention. I hope this matter will now be sorted out very quickly. In future I would prefer not to see that  particular doctor again.
GP surgery review: station-view-health-centre
Title: Excellent gp surgery
Rating: 5 out of 5
Visited: February 2023
Helpful staff all round. Always able to get an appt weather it over the phone or-face to face. Whether it be on the day or further down the line if not needed on the day.
My recent experience with the gp was fantastic, I attended for one health problem which was rectified and then thoroughly supported with an ongoing health issue that the gp really went above and beyond to help me with. 
I feel very supported by my local surgery and wouldn’t want family going anywhere else.
GP surgery review: station-view-health-centre
Title: Shocking referral system
Rating: 1 out of 5
Visited: December 2022
I am shocked to find that Station View will not provide me with a private referral letter unless I pay £50! This is not acceptable! Surely I am doing the NHS a favour by privately funding my treatment as it is!
Will be looking to move practices.
GP surgery review: station-view-health-centre
Title: great practice
Rating: 5 out of 5
Visited: October 2022
I had a very thorough examination,after booking only the day before, but spoke to the doctor the day before too. Georgia on reception was delightful to everyone who went to the desk. In my opinion this practice has much improved over this last year. The Doctor was lovely and caring,as have been other doctors my husband has seen.
GP surgery review: station-view-health-centre
Title: great practice
Rating: 5 out of 5
Visited: August 2022
I rang about a health problem, I explained to the receptionist, she was very kind and efficient, I had an appointment that day, the Doctor brilliant gave me an examination and arranged for blood tests these were all done within two weeks, with results  within the next two weeks, its ongoing but I am less worried now, all the staff  I saw were brilliant
GP surgery review: station-view-health-centre
Title: Bad experience with uncaring Doctor
Rating: 1 out of 5
Visited: June 2022
I always thought people become doctors because they wish to help people and care for them and yet this is not my experience with a doctor recently.  Arrogance would be putting it mildly and trying to make out I’m some sort of fool because I take vitamins and herbs because according to this doctor “they don’t work.”  At first there was a refusal to prescribe what I asked for ad I could buy it over the counter - good job I’d done my research as it was only available via prescription but I was told it wouldn’t be prescribed as I could stick to my creams and other stuff I believed could help!  Anyway I stuck to my guns, got a prescription but I will refuse to see this doctor again.  My husband and sister both feel the same way as I do and neither will see this doctor again!
GP surgery review: station-view-health-centre
Title: Still rubbish
Rating: 1 out of 5
Visited: March 2022
I agree with much of what has been said -if you can get past front of house, and actually speak to a health care professional then I cant fault them - but as far as everything else goes, its a joke. For that reason I avoid having dealings with the surgery as much as possible (gotta watch my blood pressure) On this occasion they text me saying they have a message for me - can I ring the surgery. Sounds ominous. I ring back to be told the number has changed and I now have to ring DHU (whatever that is) so I ring at 3 in the afternoon to be told my call is important - I listen to 15 minutes of music - then I forget it and I get on with my life. Hey ho.  Pointless.
GP surgery review: the-centre-surgery
Title: Can I book to see the GP ? “No”
Rating: 1 out of 5
Visited: November 2023
What sort of GP surgery will not let you boom to see the GP - even several weeks in advance ? - “ ring that day at 0800am to book that day or you can’t see a GP”  - this clearly smacks of second rate officius poor NHS service  - if there was another local GP I would move
- let’s be clear - if you do get to speak to any GP that are great ! But it is next to impossible for people who work for a living to get a booking - Shocking policy
GP surgery review: the-centre-surgery
Title: Not designed for real life
Rating: 1 out of 5
Visited: February 2023
The solution to everything is to queue up at 0800 in the appointment lottery.  If you're retired or unemployed it might be fine.  But do you have to be at work at that time?  Doesn't matter, queue up.  If you don't get through the lottery today?  Simple, queue up again tomorrow.  19th century practices, no apparent ability to do solve any of the problems it creates.
GP surgery review: the-centre-surgery
Title: A positive experience
Rating: 5 out of 5
Visited: January 2023
My GP referred me to the surgery. Have just had my appointment and must say it was a positive experience. The reception staff were very nice and helpful. I was seen by a doctor within 5 minutes of arriving. The doctor was very pleasant and professional. I was prescribed medication, that I collected from the pharmacy next door.
From entering the surgery to leaving the pharmacy took no more than 25 minutes.
After reading the previous reviews I felt relieved to have had a positive experience and decided to leave feedback.
GP surgery review: the-centre-surgery
Title: Who’s the midwife?!
Rating: 1 out of 5
Visited: September 2022
Terrible service! I am 32 weeks pregnant trying to get a blood test for my 28 week check for 5 weeks. I have been hitting brick wall every time I call. Rude receptionists who claim that my midwife only works once every 2 weeks in the surgery. They dun’t know her, or her name’. I have finally got round to booking my bloods but not for another 2 weeks…which will take me up to 34 weeks. This is shocking as my last pregnancy was high risk with preeclampsia and anaemia. I have all symptoms of what I had before and I am currently hoping for the best
GP surgery review: the-centre-surgery
Title: Awful Surgery
Rating: 1 out of 5
Visited: June 2022
If you value your health - stay away! Rated "INADEQUATE"
by the Care Quality Commission. Wish I'd known that before and I would never of bothered with them. Long wait to get through to reception. 6 week wait to get  an appointment - although urgent. My previous surgery would of seen me within days. Just avoid if you value your health. Reported to surgery management who had a couldn't care less attitude and couldn't help attitude. AVOID!
GP surgery review: the-centre-surgery
Title: Depends on doctor
Rating: 2 out of 5
Visited: March 2022
Having not visited the surgery (apart from covid vaccine) in I would estimate over 9or10 years had the misfortune to need a doctors appointment. I was asked if it would be OK if I was seeing a male doctor, didn't care. When I saw the doctor he asked me what was up. I described the problem not knowing if it was all related. His response you've described 3 symptoms today what one do you want me to look at today. He made me feel like I was wasting his time, if I had been up at the surgery every other week, I could possibly understand his attitude, however he must have my notes on his computer screen. He did eventually diagnose the problem, then abruptly asked which chemist I was going to for prescription, er I don't know properly the one on site. It's so long since I'd been to the doctors I didn't realise they now send through direct to the chemist, if ever I had prescription in the past I was given a paper and presented to the chemist. I have since found out this doctor only works 2 days a week. I would sooner rather be in agony than phone the surgery for an appointment for the days he is working, in case he was the doctor. Bed side manner, that would be none.
GP surgery review: bowling-green-street-surgery
Title: Needs drastic improvement
Rating: 1 out of 5
Visited: October 2023
Long call wait times. When I eventually get through there are no appointments left. So they tell me to call at 8am the next day but the same thing happens over and over again. Doctors often don't listen to what patients are telling them there symptoms. The amount of times I've been prescribed paracetamol or co-codamol for my back pain, which don't work is unreal
GP surgery review: bowling-green-street-surgery
Title: bad reception
Rating: 1 out of 5
Visited: September 2023
today on phone for over 45minutes waiting for an answer, a friend of mine was in city centre while i was still on the phone 3 people sitting behind reception chit chatting to each other, but none of them on the phones ????????? and am still on the phone waiting
GP surgery review: bowling-green-street-surgery
Title: a complete disaster
Rating: 1 out of 5
Visited: June 2023
I was supposed to have a GP appointment this morning at 8.40. At 8.06 I receive a cancellation of the appointment via text (I rarely monitor my phone at that time, it was a miracle I saw it). Another unpleasant experience with this practice.
GP surgery review: bowling-green-street-surgery
Title: Bad experience
Rating: 1 out of 5
Visited: June 2023
Every time I call in to even ask a basic question the waiting time on the phone is over 40 minutes.  We are paying for this service, but we getting the minimum - feels like in a third-world country.  What is going on NHS?!
GP surgery review: bowling-green-street-surgery
Title: From great to pot
Rating: 1 out of 5
Visited: June 2023
As a patient for 10 years, I initially held the surgery in the highest praise.  Over the years it has become terrible unable to get through to reception, reason given they have 6000 patients and they can't answer all queries or provide appointments. No future dated appointments allowed to be given.  I have had the same pain for 3 years, explaining this and nothing.  Walkin center sent for an ultrasound request -this was rejected. Now my leg is so stiff I can hardly walk or do anything. This is now a pitiful surgery I would never recommend them to anyone. To add, when on hold there is a recording to advise to look on heraldgppractice.co.uk to contact the surgery.... this is not even their website.  The email address provided, when you send an email no one responds ever.
GP surgery review: bowling-green-street-surgery
Title: very professional and good practice
Rating: 5 out of 5
Visited: June 2023
My name is vijay ahlawat whenever i have visited the surgery the staff are very smart and professional and listen to patients with patience! telephone appointments are quick and the same day!
GP surgery review: bowling-green-street-surgery
Title: Terrible
Rating: 1 out of 5
Visited: May 2023
Every time I ring the clinic I have to sit on hold for 30 mins and then the phone cuts out. 
The receptionists are rude and unhelpful when you do get through. I had an appointment cancelled 10mins beforehand through text message with no follow up to rebook even though the message said they would. Had to wait 6 weeks to just get a 10 minute phone call with a doctor - honestly I hate having to phone as they are all just so rude and act as if I am putting them out by calling to try and get appointments or test results.
GP surgery review: bowling-green-street-surgery
Title: Great practice
Rating: 3 out of 5
Visited: March 2023
all the staff and doctors are very good..the only major problem is that I cannot seem to get an appointment to see a doctor .unfortunately ane hospital gets busier as we have no choice to go there..and it's taking over six hours to be seen..this is very sad...this is happening in uk..
GP surgery review: bowling-green-street-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: January 2023
All staff caring, above and beyond, I’m so grateful to all at the surgery and count myself very lucky to be a patient. Thank you all
GP surgery review: bowling-green-street-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: January 2023
Absolutely atrocious service with very little care for patients. Getting an appointment is almost impossible and nomatter what you need it for you will be told to battle it out in the morning. And once you get past this stage the doctors themselves are all useless, and at one point when I was talking about my mental health, the doctor forgot to ask the important mental health safety checks they have to do and called me back 10 minutes later. They don't listen, they make an opinion and refuse to take anything else into an account which has led to me having a hospital referral for soenthing that was originally diagnosed at this practice as something that will just be like that now.
GP surgery review: community-health-centre-(zs-osama)
Title: Shambles!!
Rating: 1 out of 5
Visited: March 2023
The staff are horrible, rude, they impersonate medical professionals and give wrong information whilst refusing to give you an appointment! Management are no better. They deem it perfectly acceptable behaviour! Absolutely disgusting! What a joke of a surgery!
GP surgery review: community-health-centre-(zs-osama)
Title: Unable to get a doctor appointment.
Rating: 1 out of 5
Visited: December 2022
Trying to get an appointment for last 4 days. Unable to get a doctor appointment and convoluted process to get prescription. It's time wasting. Kind of services you expect in a third world countries.
GP surgery review: community-health-centre-(zs-osama)
Title: Service from Receptionist and appointment system reall bad
Rating: 3 out of 5
Visited: July 2022
Receptionist are very rude when booking appointments they talk very rudely and seem to go into ur medical reports, when you need appointments they make it as if they are doing u a favour by giving u a appointment 
We don’t go visit the doctor for fun we go coz we have a problem and they should understand that.
The appointment system is really bad call 8am wait 2 hours to be told all appointments are gone call tomorrow. They should book appointments for the next day 
They should have online booking system and availability for patients who need appointments 
The doctors and Nurses are really friendly
GP surgery review: heron-gp-practice
Title: Doctor's attitude and cancellations of Appointments
Rating: 1 out of 5
Visited: October 2022
To be honest I have experienced very bad experiences with this Surgery (one after another)
1. Very short notices cancellations from Surgery for Appointments on numerous occasions.
2. The attitude and understanding from Doctors at the Surgery need to improve drastically.
3. It takes ages for the Surgery to pick up calls.
4. Online access for records for the Surgery are lost on numerous occasions.
GP surgery review: highfields-surgery-(r-wadhwa)
Title: Very Caring Receptive GP Practice
Rating: 5 out of 5
Visited: May 2023
I would like to say thank you  to the Practice for the help and attention given to me and my family. The GPs are always attentive helpful and professional 
Thanks
GP surgery review: highfields-surgery-(r-wadhwa)
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
The doctors are polite and caring
I have been a patient for many years
And will continue for years to com
GP surgery review: highfields-surgery-(r-wadhwa)
Title: Great Doctor!
Rating: 4 out of 5
Visited: October 2022
The Doctors are great and have helped me immensely and still are, so for that I would like to thank them.
GP surgery review: highfields-surgery-(r-wadhwa)
Title: Poor appointment system with no support
Rating: 1 out of 5
Visited: July 2022
The surgery only offers a daily appointment system which is poor as patients have to call at 8am everyday. This system is flawed because it is a first come first serve basis which is not supportive for vulnerable patients like myself. 
I also had a rude receptionist speak to me several times which did not help the situation. I would not recommend this surgery at all.