janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-westgate-practice
Title: Covid and flu vaccination
Rating: 5 out of 5
Visited: September 2022
I took my mother in law for her covid and flu vaccination on 24th September at the Westgate practice. I cannot praise the staff teams enough, everything was extremely well organised, plenty of staff with smiles on their faces even though they had to work on a Saturday. Well done one and all!
GP surgery review: the-westgate-practice
Title: Cannot get an appointment.
Rating: 2 out of 5
Visited: July 2022
I've been trying to get an appointment now for over a week. I try the lottery at 8 am and 12 pm to be told they've all gone. There is nothing on the app at 7 pm either. 
This is a scary place to be in where you can't get help. When asking the receptionist what my options are other than to "keep trying" she quickly got very defensive, I'm under the impression they are getting complaints on a daily basis to act like this. 
What is the solution? How am I supposed to get help for my concern, change Dr's or go private?
GP surgery review: the-westgate-practice
Title: Appalling service
Rating: 1 out of 5
Visited: June 2022
Following an online request, a Dr stated I need a face to face consultation. I have tried to get an appointment on over 760 phone attempts without success. I emailed both the practice reception and Dr updating them of the issue. Basically told tough luck keep trying ! Tell me what does this practice actually do for patients.?
The system they have in place is not fit for purpose and is appalling. If a Dr can respond online why can’t they assist by booking an appointment?
GP surgery review: heathview-medical-practice
Title: Helpful
Rating: 5 out of 5
Visited: January 2022
I rang up spoke to receptionist she was really friendly and put me through to the doctor he was really friendly and dealt with my problem straight away .. thank you
GP surgery review: heathview-medical-practice
Title: Prompt and Informative
Rating: 5 out of 5
Visited: January 2022
Visited this practice with my teenage son, even though I rang quite late in the day I was offered an in person appointment that day. We waited no less than 2 minutes to be called through on arrival at the surgery, both the doctor and his colleague were informative and professional. We left feeling reassured.
GP surgery review: heathview-medical-practice
Title: Phone is always busy every time of day!
Rating: 3 out of 5
Visited: January 2022
When calling the surgery, doesn't matter what time of day. You can never get through, it always shows busy. Now after trying 43 times over the course of a day. Then the same the next day with 37 tries between 8.30am and 4pm.

This is not the first time I have had this. Many people have the same problem with heath view.
Friends that I know have registered else where because of this. 

Please improve... or turn your phones on?
GP surgery review: heathview-medical-practice
Title: Can’t fault this practice!
Rating: 5 out of 5
Visited: January 2022
I’m new to the area and was nervous about switching doctors after reading reviews about not being able to get appointments. I had nothing to worry about, I have had no trouble getting appointments when I need them and the clinicians I have spoken too have been so lovely, and very thorough with investigating what’s going on with me. The reception staff are also lovely. Thanks very much Wilnecote Surgery, I feel very well looked after.
GP surgery review: heathview-medical-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: January 2022
Very thorough and detailed consultation. Everything was explained in an understandable fashion and how to proceed going forward.
GP surgery review: the-peel-medical-practice
Title: Not acceptable
Rating: 1 out of 5
Visited: April 2022
Unfortunately-no return phone call despite symptoms consistent with my previous illness which can potentially be fatal. Had to visit surgery and insist that action be taken. Practice manager in a meeting and no one available despite originally calling 6 hours earlier. Diagnosis cannot always be immediate and I understand and appreciate  this - however when a bank holiday is looming surely it’s important to speak to patients and get samples/bloods sent off as soon as possible. Especially as previously the infection took me to resus in hospital - the infection is known reoccur and can lead to sepsis if left.
GP surgery review: the-peel-medical-practice
Title: Great friendly staff
Rating: 5 out of 5
Visited: April 2022
I came on this website to find out the address for my GP surgery. I am quite shocked to see bad reviews of this surgery.

I have been a patient for over a year and due to recent circumstances have been in contact with the surgery many times over the last year.

I have always found the reception staff and phone staff to be very friendly. I've always had a telephone appointment on the same day and been asked to come in when required. 

The phone staff are knowledgable and if they don't know an answer, they will find out and get back to you.

Without doubt the best doctors surgery that me and my family have ever been signed up to.
GP surgery review: the-peel-medical-practice
Title: No help at all
Rating: 1 out of 5
Visited: February 2022
My husband has COPD and I have now tried to book appointment with nurse for check up, each time I was fobbed off by receptionist and now 4 months later he is still waiting !!
GP surgery review: the-peel-medical-practice
Title: Very poor reception training
Rating: 2 out of 5
Visited: February 2022
I phoned up in January for a double appointment with a nurse, as I had two medical issues that required attention, after boking in, I saw the nurse and informed her of a double appointment as I had two medical issues to discuss with her. I was informed it was booked as a single appointment. after one procedure, I was ushered out of the room, without getting my blood result printout, I was given another appointment to get my blood results, this will be 8 weeks after having a blood test.
GP surgery review: the-peel-medical-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: January 2022
This surgery has a great appointment booking system. I don’t mind telephone appointments and when I have used them, if I need a face to face appointment it is always accommodated quickly.
GP surgery review: kingsbridge-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2022
All staff very helpful polite and do there very best to provide an appointment or at least a phone call from a doctor
GP surgery review: kingsbridge-medical-centre
Title: Telephone consultation
Rating: 5 out of 5
Visited: December 2022
Excellent service.  Doctor took the time to listen to my views. Only negative comment would be that the call was 35 minutes later than the appointment time.
GP surgery review: kingsbridge-medical-centre
Title: Poor on this occasion
Rating: 3 out of 5
Visited: December 2022
Asked to attend for blood test via telephone. When asked by the nurse/phlebotomist for the request form I explained the circumstances of the appointment. Neither who had requested the test or the person who had contacted me were recorded. Consequently I was informed that blood could not be taken without a doctor’s authorisation and that this couldn’t be done then and there as all the GPS would be ‘busy’. My day had been arranged around this appointment!
GP surgery review: kingsbridge-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
I was very grateful to get an appointment when I needed it and received the treatment and follow up I needed.  The staff - from reception to doctors etc - are always very helpful.
GP surgery review: kingsbridge-medical-centre
Title: Too many mistakes
Rating: 1 out of 5
Visited: December 2022
Several times iv had appointments, that I have turned up for and then they have been cancelled. No communication to inform me- although they insist they rand and spoke to me. Last time they booked me in to see a nurse practitioner rather than a doctor (normally would be fine) but she couldn't help me as she was not allowed to prescribe to someone who was pregnant. Really gone down hill over the years.
GP surgery review: kingsbridge-medical-centre
Title: Reliable doctors
Rating: 4 out of 5
Visited: December 2022
Although a little later than booked my appointment gave me information and solutions to my problem. 
Very satisfied
GP surgery review: kingsbridge-medical-centre
Title: Great treatment
Rating: 5 out of 5
Visited: November 2022
I called in the afternoon and managed to get in to see a doctor for a face to face appointment within 30 minutes. I couldn’t expect anything better.
GP surgery review: kingsbridge-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: November 2022
The doctors and staff at Kingsbridge Medical practice have given me excellent service whenever required. The team is professional and understanding.
GP surgery review: kingsbridge-medical-centre
Title: Efficient
Rating: 5 out of 5
Visited: November 2022
Felt very much at ease ….. the whole process was reassuring. They were great and I was made to feel very calm
GP surgery review: kingsbridge-medical-centre
Title: A great practice
Rating: 5 out of 5
Visited: November 2022
A well presented and clean and tidy practice, whose staff are always ready to help & always try to assist in any way they can. The medical staff are pleasant, friendly while still being very professional & respectful of any issues. Most clinics always seem to be efficient & well run.The only minor gripes I have are the telephone booking system needs a major overhaul,the options at the start of the process are to long winded, it is slow and at times the queues are far too long. Gripe number 2 which is not an issue with the practice but it is with the practice Building itself, the car park has become way too small given the number of patients at the practice and the entrance/exit is not wide enough for it to be used safely. 
Would I recommend this practice overall Yes I would, even with the minor niggles.
GP surgery review: north-beverley-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2023
Everyone at the practice goes above and beyond to be helpful and efficient. It’s not always easy to get an appointment but, that’s the way things are everywhere at the moment.
GP surgery review: north-beverley-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: December 2023
All the doctor's and nurses I have encountered have been beyond amazing. Really caring and compassionate. 
The only niggle would be waiting times, but as the GP's really take their time and listen, it's understandable the appointments prior run over
GP surgery review: north-beverley-medical-centre
Title: Super service
Rating: 4 out of 5
Visited: December 2023
The phone was answered relatively quickly and I was given an appointment on the day for a time which was suitable for me. I really appreciated this. The receptionists were friendly and helpful both over the phone and in the practice. I felt listened to by the doctor and happy with the treatment. Overall it was a positive experience and I'm pleased to be on the road to recovery.
GP surgery review: north-beverley-medical-centre
Title: Nice doctors
Rating: 5 out of 5
Visited: December 2023
Thank you for acting swiftly I've now met 2 lovely doctors who are very easy to talk to.  I find it best coming down to the surgery to make an appointment rather than over the phone so far this has worked for me     Thank you
GP surgery review: north-beverley-medical-centre
Title: Very helpful and considerate
Rating: 5 out of 5
Visited: December 2023
I was shown a lot of respect by the practice, including during the GP appointment and from the reception team. I really felt listened to, and that the practice was offering me support. Thank you
GP surgery review: north-beverley-medical-centre
Title: Excellent support
Rating: 5 out of 5
Visited: December 2023
I was told I needed to see a GP by a hearing specialist due to an ear infection.  Phoned the practice at noon and had an appointment within three hours same day.
Seen promptly, very supportive and welcoming consultation, and had a spray to address the condition within 20 minutes.  Condition is now clearing.

Overall, timely, prompt and supportive service which has made a positive contribution to my health and well being over the holiday period.  Excellent.
GP surgery review: north-beverley-medical-centre
Title: Excellent Nurse and Service.
Rating: 5 out of 5
Visited: December 2023
I had an appointment on Friday 22nd December 2023.
The nurse was polite and attentive. Understood my concerns and resolved them while all the time taking time to address my questions . A credit to himself and the practice.
GP surgery review: north-beverley-medical-centre
Title: Lovely staff
Rating: 5 out of 5
Visited: December 2023
Very professional but also friendly. Never have to wait ages and always feel I've been listened to. Excellent staff and comfortable surroundings.
GP surgery review: north-beverley-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
My husband has a lot of health issues and our practice always manages to see him when needed and seem to always go above and beyond. The staff are what’s very kind and supportive as well as all the doctors nurses etc . Thank you
GP surgery review: north-beverley-medical-centre
Title: Waiting time
Rating: 1 out of 5
Visited: December 2023
It took me 50 minutes to get through and this is everytime you ring for an appointment, I really can't fault this when you get an appointment but it's so annoying been kept waiting for so long
GP surgery review: haxby-group-practice
Title: 11 to 12 weeks for an appointment!
Rating: 3 out of 5
Visited: June 2022
I rarely use the drs however recently needed to make an appointment. I filled in the online booking form and stated I was happy  for a phone appointment rather than visiting the surgery. I received a text a day or so later saying they would contact me I due course but it is likely to be 11 to 12 weeks to schedule!  Why is this?!
GP surgery review: haxby-group-practice
Title: Poor and frustrating process
Rating: 1 out of 5
Visited: June 2022
Completed an online request for appointment.  Scrolled back to check everything was correct and all my text had disappeared.  Did the form again and requested more medication as I had only 4 days left (this was prescribed by a GP in Scotland who saw me while I was on holiday).  Received an automated response saying I would be contacted in 6 to 8 weeks.  Rang the surgery and spoke with a nice young woman who is based in London!  She said that she would flag up my request for more medication.  Next day, still no response.  Rang the surgery, same young woman was very helpful and sympathetic but couldn't do anything.  Went round to the surgery - it was closed.  Completed another online request for appointment explaining that I was feeling worse and needed medication.  Received automated response saying I had a tel. appointment booked for the 11 June and no reference at all to medication.  Also, my partner has been waiting for 6 weeks for a blood test.  Awful long winded and clumsy process for getting in touch with ones GP.
GP surgery review: haxby-group-practice
Title: Might get to speak to someone next week for urgent problem
Rating: 1 out of 5
Visited: June 2022
Filled out an urgent request which I never do, but felt it was correctly deemed urgent, did it first thing in the morning, I called by 2pm as hadn't heard anything, was told no one had even looked at it and it would be probably next week before they would. I explained I had done it that morning. Advised to go to A&E because I was in pain which I was something I was trying to avoid, I did think it was something better suited for a GP.  What's the point in having an urgent option? If I had known I would have just gone to A&E first thing in the morning and saved myself suffering all day.
GP surgery review: haxby-group-practice
Title: Helpful receptionist
Rating: 4 out of 5
Visited: May 2022
I had to ring yesterday afternoon as I'm going on holiday shortly and needed to order my prescription early, the app on my phone wouldn't allow this, so phoned them and explained, the lady was very understanding and stated she would pass this onto a gp to allow me to order early, this morning I had a text to say the prescription is at the designated chemist for me to collect before the chemist's close for the jubilee  bank holiday celebrations. The receptionist I spoke to was very understanding and polite, thank you.
GP surgery review: haxby-group-practice
Title: Rude receptionist
Rating: 1 out of 5
Visited: May 2022
Rang haxby group falsgrave surgery for information regarding a doctors visit 6 weeks prior still no outcome.was spoken to by the recieptionist as if I was stupid.Couldnt answer any of my questions even though I gave all my details.when I got impatient with a lack of compassion I was told to stop sighing.
I was amazed at the lack of professionalism I appreciate staff are busy but their is no excuse for being rude I was a patient with a genuine inquiry
GP surgery review: haxby-group-practice
Title: Exceptional practice
Rating: 5 out of 5
Visited: May 2022
You can tell most about a practice by the way they deal with errors and omissions. We knew they were good but blown away by the speed of admin staff in dealing with the issue after I'd contacted them online, coupled with a telephone call from the doctor concerned who apologised frankly for his omission in completing an urgent referral for my husband. Impressive at any time but particularly when the service is under such pressure.  💐
GP surgery review: haxby-group-practice
Title: Admin staff very good
Rating: 5 out of 5
Visited: May 2022
My daughter had a phone appointment 
Which I felt was not handled very well 
I contacted the GP surgery the admin 
Staff were excellent and extremely polite
The member of staff I spoke to listened to me was very understanding the problem was seen to that afternoon 
Unfortunately my daughter became very unwell and had to go to hospital 
My daughter has a very severe chest infection 
I know that all GP staff are extremely busy 
I appreciate your hard work 
But thank you to all the admin staff for your help and support
GP surgery review: haxby-group-practice
Title: Brilliant
Rating: 5 out of 5
Visited: March 2022
I recently sent an online request after developing a rash, an hour later I was sent a link to upload some pictures a Dr called me almost immediately after sending them & organised bloods. My rash quickly got worse so I sent another online request at 8am, at 9am I had a call from a dr and by 11am had been seen face to face. The dr was very thorough with his examination and reassuring. He sought advice from the hospital and said he would be in touch with me again within 7days. The next morning he called me back with a diagnosis and immediately arranged more tests to plan treatment. Absolutely brilliant, could not ask for better service. After moving from another surgery due not being happy with the care Haxby group has been incredible. Thankyou so much.
GP surgery review: haxby-group-practice
Title: Excellent service
Rating: 5 out of 5
Visited: March 2022
I requested an urgent appointment via the website at 07.55.  I was called at 09.00 by the surgery and got a face to face appointment with a GP at 10.30.  Can't thank them enough.
GP surgery review: haxby-group-practice
Title: Far too big now.
Rating: 1 out of 5
Visited: March 2022
I used online service to book a routine blood test two weeks ago. Response call from nurse asking why etc. Week later text message asking exactly what nurse had asked. Still waiting. Phoning is impossible so went to surgery reception to find out what was happening. I got the impression that the systems in place are not fit for purpose. The whole experience is so frustrating. Friend of mine at a different practice enquired on same day as I did and he had test and got results a week ago!
GP surgery review: fusehill-medical-practice
Title: Great practice nurse practitioner
Rating: 3 out of 5
Visited: September 2022
Excellent attention by the practice nurse practitioner, welcoming professional ready to listen and put steps into practice.
GP surgery review: fusehill-medical-practice
Title: Is improving
Rating: 2 out of 5
Visited: August 2022
I did an online consult and they got back to me in two working days which was better than previous times when it was much longer or not at all. The doctor took time to listen unlike previous times when I was rushed through without a proper diagnosis. My call requires tests so can't comment on the conclusion of the appointment but it was certainly an improvement on previous calls I've had.
GP surgery review: fusehill-medical-practice
Title: Very efficient practice
Rating: 5 out of 5
Visited: August 2022
Phone answered quite promptly, understood issue, arranged for a GP to call me back within a time window, GP very effective and understanding and arranged for a face to face consultation the next day. Met GP who took the time to consider and assess my situation, never felt rushed and came away very satisfied.
GP surgery review: fusehill-medical-practice
Title: Dr Phone calls
Rating: 2 out of 5
Visited: July 2022
I’ve extremely disappointed with phone call services of this GP. Drs trying to ring 30 sec and put phone down without conversation with patients. Try to contact GP 15/20 no call responded I feel let down and poorly treated me as what I want good services from my GP practices.
GP surgery review: fusehill-medical-practice
Title: Efficient
Rating: 4 out of 5
Visited: July 2022
I put in a consult form for a ring back and the dr rang me within 24 hours . He reassured me after I told him of my query which is all I wanted really .
GP surgery review: fusehill-medical-practice
Title: Satisfied patient
Rating: 4 out of 5
Visited: June 2022
Used the on-line consultation & it worked very well.  I received a call back from the clinician I requested & was seen the same day & received a follow up after.
GP surgery review: fusehill-medical-practice
Title: Poor practice
Rating: 2 out of 5
Visited: June 2022
Waited 45 minutes after my appointment time even though I was first on the list. Felt I was being rushed to get through my appointment. 
Did not feel I was treated as a person, but someone who  was to be seen as quick as possible.
GP surgery review: fusehill-medical-practice
Title: Great service
Rating: 4 out of 5
Visited: May 2022
In recent years, I have really felt the standard at the practice has dropped. However,, today's visit, I had no problems getting seen to,.and my appointment was on time
GP surgery review: fusehill-medical-practice
Title: Great practice
Rating: 4 out of 5
Visited: May 2022
Because of a patient who was well known by the practice I was unaware how long she would take for her appointment which was before mine.
I did ask the receptionist why I was having to wait at this point 20mins,to be told she was with a patient and she has taken to long and did apologise for the wait.
All in all this led to me to having to wait an hour to be seen by the doctor.
Which resulted in me being late for work.
GP surgery review: fusehill-medical-practice
Title: Unhelpful getting appointments
Rating: 3 out of 5
Visited: May 2022
Unhelpful getting appointments with gp. Gp helpful once you get to see them. They advise you to come back and to book next appointment but you can't get past reception.  Being told to call next day at 8 am isn't working for me. My morning help doesn't arrive until 9.30.and even after explaining this just repeatedly being told by reception to call at 8am is upsetting and unhelpful
GP surgery review: warwick-road-surgery
Title: Good Doctors Surgery
Rating: 5 out of 5
Visited: January 2023
They try hard to give you suitable appointments normally on the day as long as you phone at 8am.
The surgery staff are polite, helpful and kind.  They try to sort out prescription issues quickly.