janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: mill-stream-surgery
Title: very bad experiences
Rating: 2 out of 5
Visited: November 2022
A patient for many years without problem I was told by the practice manager by mail that I will be removed, after having problems over the years and been helped by my GP years ago,this shock had an extremely negative effect on my health. Requiring extra medication. A direct result of not understanding my history,and a lack of understanding by the manager who made matters worse.
GP surgery review: mill-stream-surgery
Title: Lovely people who care despite huge challenges
Rating: 5 out of 5
Visited: October 2022
I was surprised to see previous reviews (ok 2) and just wanted to publicly add my voice to this - the surgery is staffed by wonderful people who are trying really hard - there has been a huge expansion in population in the village and the surgery has had to cope with that. There are many patients with lots of needs too. Add this to the pressures on GPs and health professionals and we just need more compassion for the great people who serve our community. I always have huge respect for the team there and I know that many in the community do too.

Thank you Millstream.
GP surgery review: mill-stream-surgery
Title: a inefficient practice  now it never used to be
Rating: 1 out of 5
Visited: April 2022
the practice is gritting progressively worse as the months go by prescription delays and medical history availability which has not yet been resolved an increase in staff to no avail.
GP surgery review: wallingford-medical-practice
Title: Poor service and not friendly
Rating: 1 out of 5
Visited: June 2023
Wallingford Gp Surgery is a busy practice with generally very good doctors … But, appointment staff are abrupt, sometimes rude, want to publicly know what your medical problem is in open plan and you can very much hardly Ever book an appointment on the same day or same week. You’re nearly always told to call back and book at 9am which is impossible to get through. 

Front office staff give off this vibe that you’re making life difficult for them in that they’re not friendly and speak down to patients. 

This GP surgery needs a total overhaul and clear understanding of what encompasses a friendly and helpful attitude to service. V poor - I’ve even had the appointment staff slam the phone down on me when I lost mobile signal for just a brief second. 

We are currently looking around at better alternative surgeries.
GP surgery review: wallingford-medical-practice
Title: Superb practice in all respects
Rating: 5 out of 5
Visited: May 2022
Without exception, all staff at this practice provide an outstanding service. The GPs go above and beyond what could reasonably be expected and despite being grossly overworked never fail to give of their best. Recent medical challenges have been dealt with in a caring and thoughtful manner - much appreciated. Highly recommended.
GP surgery review: wallingford-medical-practice
Title: Great speedy service
Rating: 5 out of 5
Visited: April 2022
I required medical attention but didn’t urgently need it.
I’ve recently moved to the area and was turned down by a few practices who have closed their books due to capacity. My previous practice was unable to help me due to being out of area now. 
I spoke to 111 for help, and they advised me to calling Wallingford Medical Practice. Within an hour of calling them, I was signed up as a patient and had a doctors call booked for that afternoon. Both the doctor and receptionist were extremely helpful and welcoming.  My problem was solved on the very same day, and I hopefully won’t require medical assistance again any time soon, but if I do, I have every faith that the practice will be able to help.
GP surgery review: wallingford-medical-practice
Title: Don’t care about people
Rating: 2 out of 5
Visited: February 2022
There’s a problem when a baby can’t even get an appointment what surgery books appointment on the day and won’t even book for the week. It’s outrageous what about the people that work! Calling at 8:30am and being placed on hold for 45 mins it’s not realistic for anyone! Totally disgusted! They should reevaluate how they do thing…
GP surgery review: church-street-practice
Title: Disinterested, rude, couldn’t care or just over worked
Rating: 1 out of 5
Visited: December 2023
I do repeat prescriptions, have not been able to get a particular drug for 14 months. Told it’s unavailable but no alternatives offered or advice given. The only communication I have is a text from the surgery telling me it’s closed (3 times in as many months for staff training). Crikey - what are they being trained to do - be rude, disinterested, belligerent?? Cannot recommend this practise. Go anywhere else…..
GP surgery review: church-street-practice
Title: incompetent reception staff
Rating: 2 out of 5
Visited: October 2023
waited in  the queue today and spoke to receptionist who said that she couldn't hear me and that it kept cutting out. She could hear me some of the time asked for my date of birth etc, then cut me off. I phoned back to say I'd been cut off to which the reply was ' How can I help you?'Not sorry at all, absolutely dreadful.
GP surgery review: church-street-practice
Title: What a shambles compared to pre covid
Rating: 2 out of 5
Visited: May 2023
Phoned today at 13:49 told number 28 in que, programmed for call back, after 1 hour nothing so called again at 15:00hrs told my number was not 3 in que, this remained the same for 35 minutes before i moved to caller number 2.
The phone system at this practice is shockingly poor, seems no pride or real care about patients being able to speak to someone, after nearly 2 hrs got to the front and was answered by receptionist, i asked if possible to speak to a diabetic nurse or could i have a call back as the nurse had changed my medication i that i am suffering with blinding headaches, i wanted to know if i could stop the medication. Was told by receptionist that earliest available appointment would be 8 June 2023 (13 days time), when i mentioned the length of time was told nothing i could do and that i should call 111.
Whilst i support the NHS the service is really not fit for purpose and patient care has gone to the back of the que.
Very very frustrating
GP surgery review: church-street-practice
Title: Very bad administration and rude nurse practitioner
Rating: 2 out of 5
Visited: February 2023
New to the local area? Think twice before registering with this surgery. They are totally inept with their administration. The doctors are nice and helpful and sometimes they utilise paramedics to assist with demand, all of whom are great. They lose prescriptions and take days to sign them off which is difficult when medication is required urgently. Had dealings with a nurse practitioner today who was passive aggressive and very quick to jump down your throat over an administrational error that was their fault as a surgery. Rude, and not acceptable. 

Newbury Street have worse Google reviews but seem to fare better on here. Will be moving across shortly.
GP surgery review: church-street-practice
Title: A good practice, was so pleasantly suprised
Rating: 4 out of 5
Visited: October 2022
Having moved into the area in the last year, I have been delighted with the service at Church Street.  My last surgery had no econsult, no call queing system, so you had to just try ringing everymorning, and hope you got through before all the appointments 2 weeks ahead had gone.  Usually, you just got the engaged tone!

So, have used the e-consult, and Drs have phone back within the 48 hours (more like within a day).  Got appointments after the econsult within 3 days.  My assigned Dr is lovely, and very attentive.  

Not so keen on the onsite pharmacy (Lloyds), they are very unhelpful and quite curt with it.  

Other than that, I am happy with Church Street, long may it continue :-)
GP surgery review: church-street-practice
Title: Doctors very helpful, Reception staff are not!
Rating: 1 out of 5
Visited: July 2022
This morning I witnessed an elderly non-english speaking lady collapsing at reception, the whole situation wasn't great and it wasn't the fault of the receptionist but the response wasn't good - a patient who was an A&E nurse actually stepped in to take control. But further today, the way my family have been spoken to and treated has been less than understanding and demeaning. I appreciate the pressure of work and COVID, but the whole telephone/call back service is totally unreliable - missed calls, no voicemail messages, ghost calls and just no calls, then insinuation that I might not be telling the truth. I wanted help and advice, I've literally just been insulted repeatedly. Thank you!
GP surgery review: church-street-practice
Title: econsult
Rating: 1 out of 5
Visited: February 2022
So far I have 5 econsults (phone appointments) over 7 weeks regarding my condition and each time I am given another prescription and advice. I have now requested a face to face appointment only to be told I need another econsult to establish if I need a face to face appointment! This once was an excellent GP practice who treated the person, clearly they have had a complete change in approach.
GP surgery review: church-street-practice
Title: My experience
Rating: 5 out of 5
Visited: February 2022
Firstly, I am obviously sorry for those that have reported a bad experience and can only say that this is not mine. I have recently moved here and have nothing but good to say about all at the surgery. I have received excellent support and care throughout, from the assistants to Gp's. I am really grateful to you all.
GP surgery review: newbury-street-practice
Title: Lovely service
Rating: 4 out of 5
Visited: January 2024
I was worried about contacting the practice having seen some poor reviews for getting appointments on social media recently, but when I called today to make an appointment with the nurse I was surprised to be caller number 1 in the queue and the person that I spoke to could not have been more friendly or helpful, and I was given an appointment within 48 hours of my call. Excellent service!
GP surgery review: newbury-street-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: December 2023
My GP proactively contacted me to follow up on an area of concern she identified on an x-ray after an emergency hospital admission. 
After treatment, the issue was resolved.
Typical of the thoroughness, professionalism, and efficiency of both her and all of the Newbury Street Practice team that I have experienced since joining a year ago.
Thank you all.
GP surgery review: newbury-street-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: December 2023
Called surgery in morning and all appointments had gone so triaged through 111. Surgery called me within 1/2 hour asking to attend in person that afternoon.
Saw a Physician Assistant who was calm, efficient, thorough and friendly. Allowed me plenty of time to ask any questions and explained her proposed plan of action.
Within 24 hours I had been ems-rayed and within 8 days had a CT scan.
Really impressive service.
GP surgery review: newbury-street-practice
Title: Rapid response
Rating: 4 out of 5
Visited: December 2023
I called for an appointment at 8.35. The callback came at 10 am and after a discussion with a doctor the receptionist referred me to 111. That took less than 15 minutes and I was told I would receive a call back in six hours. My doctor called me at 14.15 and saw me at 14.30.
GP surgery review: newbury-street-practice
Title: Great Service
Rating: 5 out of 5
Visited: December 2023
Another shoutout to Newbury Street practice for their very fast and efficient service again today, thank you to all staff.
GP surgery review: newbury-street-practice
Title: Really great practice
Rating: 5 out of 5
Visited: December 2023
Phoned at 9am ,was called back within the hour and spoke to my doctor . all sorted by 12.10pm .they were  very helpful and reassuring to speak to .
GP surgery review: newbury-street-practice
Title: Can't book appointments except if you call on the day
Rating: 1 out of 5
Visited: November 2023
This practice only takes same day bookings.  This does not work for those of us with full time jobs.  We can't call at 8:30 am while driving to work with the hopes they will have an appointment that day to then have to drive and hour and a half round trip to get to the appointment.  They will not book appointments into the future.  I even tried to book an appointment while in the office to get my hand seen because it was rather painful.  Not immediate, just anytime in the next eight weeks.  Nope.  Wouldn't even schedule an appointment.  My wife tried to get seen twice for a skin issue.  Would only give her a phone appointment.  How do you treat a condition that needs to be visually inspected over the phone?  I thought I had a bad GP practice before, but this one makes me happy I have private healthcare in my new job and makes me start to think the NHS is a bad idea for GP's.  This practice is absolutely the worst.  The receptionist is just nasty most of the time.
GP surgery review: newbury-street-practice
Title: Amazing last minute help
Rating: 4 out of 5
Visited: November 2023
I needed a dressing changed at very short notice on a Friday afternoon and the reception team were extremely helpful in getting me seen as soon as possible! The nursing team who did my dressing change were so lovely and kind and I’m so very grateful for the help they provided me at such short notice!
GP surgery review: newbury-street-practice
Title: Can things get any worse
Rating: 1 out of 5
Visited: August 2023
I have not seen my gp since march 2020 but have been able to speak to my gp by telephone. Now I am finding it difficult to even get a call back from a gp. I am a diabetic on a new treatment which has now become unavailble in the uk. Trying to contact my gp to advise what medication I should turn to has become imposible. I am now 3 days from running out of my diabetic medication which I have explained to the receptionist but still not able to get to speak to a gp for advice on what I should do. I do not blame the gp's or the receptionists but the situation is awful. I will now need to go for a few days without medication even if I could speak to someone tomorrow but I am not very hopeful. When will this situation end?
GP surgery review: newbury-street-practice
Title: Excellent customer service from a staff member
Rating: 4 out of 5
Visited: August 2023
I have remained anonymous simply for work purposes. I would like to thank and acknowledge the young man who took my phone call this morning. Not only was he extremely polite, but he was sympathetic, did not rush my somewhat lengthy explanation, professional and proactive in solving my problem. I was not met with the common response of no appointments today, you will just have to phone again at 8.30am tomorrow. The young man sensed my anxiousness for a problem that has gone on for some time and went out of his way to help. I appreciate that Newbury Street practice has had criticism levelled against it just recently and so I would like to acknowledge good service when it is received. I have been with the practice for 53 years and have witnessed many changes. I hope some, not all, other members of staff can learn from this young man's telephone manner. Well done and a huge thank you for your assistance. Just as the phone message states that your staff will not tolerate bad language or abuse, it follows that patients should also be treated with dignity and respect. Thank you again, your family should be very proud.
GP surgery review: hungerford-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: August 2022
I recently tried the Push Doctor appointment service, to discuss a nagging issue before going on holiday. I realise the surgery is having to manage while being short-staffed and liked the idea of being able to avoid clogging up the surgery this way. The app was pretty easy to setup and getting a link to book an appt is very easy. The short-term availability of appointments is also excellent. I was able to talk a Dr on the Monday and pick up a Rx that day. The doctor asked me to get a chest x-ray and the surgery called me with instructions soon after. West Berks Community Hospital had me in and x-rayed in 20 mins yesterday and I was contacted already today with results (all clear). I just wanted to make sure everyone knows that the service you are offering can’t be faulted, in my opinion. I hope you get this sort of feedback regularly, because no doubt it feels like you’re pushing water uphill sometimes! Thanks. Richard
GP surgery review: hungerford-surgery
Title: Everybody so helpful…….always
Rating: 5 out of 5
Visited: July 2022
This really is a brilliant surgery, everybody so polite and helpful.
Those that are registered here,are indeed,fortunate.
And so helpful when I ask for a print out to be forwarded to another team.
GP surgery review: hungerford-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: April 2022
Phoned to make an appointment at 8.30, call was answered within a minute or so. Very friendly and kind receptionist took my details and booked me into a nurse led clinic at 9am. I was greeted at the door by the lovely receptionist and then had an excellent consultation by the nurse who diagnosed my condition and prescribed the medication I needed. I was out by 9.15! Medication should be ready to pick up by lunch time. I cannot imagine a better service than the one I received this morning!! Well done to everyone at the surgery
GP surgery review: kintbury-&-woolton-hill-surgery
Title: Woolton Hill & kintbury are both great practices .
Rating: 5 out of 5
Visited: September 2023
Woolton Hill & kintbury Surgeries are both very good practises. The staff are helpful and efficient,and try to do their best for each person.
At times appointments are a little far off, but if the intended visit was an emergency one would be seen at once. I have no problem with attending the Surgery and find the doctors very thorough. The nurses also take great care to do their jobs with great care.
GP surgery review: kintbury-&-woolton-hill-surgery
Title: Amazing service.
Rating: 5 out of 5
Visited: February 2023
All through covid and beyond we have always been able to contact the surgery and speak to or see a doctor the same day. All over the news it's about people unable to see a doctor or access treatment and we feel truly blessed that our surgery is so amazing and they work so hard.
GP surgery review: kintbury-&-woolton-hill-surgery
Title: Exceptional practice
Rating: 5 out of 5
Visited: January 2023
So caring and professional ,they make every effort to available and helpful. 
The doctors always call when they say they will and and appointments where appropriate are offered without hesitation.
GP surgery review: kintbury-&-woolton-hill-surgery
Title: Perfect GP practice with fantastic patient care
Rating: 5 out of 5
Visited: September 2022
I have had the pleasure of being a patient at this surgery for numerous years. I am always above 95% satisfied with the level of care and service provided. Contact with reception and Dr appointments are fast (in comparison to what I hear about their contemporaries) and readily available. The practitioners and staff have great customer facing skills and understanding, plus the level of experience is exemplary. 

My health issues have been varied and complex (in my opinion), but I have never struggled to get appointments (either face to face or via phone), the repeat prescription service is hassle-free and the communication between myself and the surgery is always straight-forward and reliable. The staff are always pleasant, polite and understanding. They all seem to be prepared to offer the highest level of care/service and will also go above and beyond if needed.

I truly appreciate the fact I have finally found myself in the highest level of care (this is my 5th GP surgery in my 45 years) and cannot recommend them enough.

Thank you Woolton Hill & Kintbury.
GP surgery review: kintbury-&-woolton-hill-surgery
Title: Effective, quick and kind
Rating: 5 out of 5
Visited: March 2022
Dear surgery,

Thank you for making a rapid referral to physio within a day of the request. Also very kindly see me one day after requesting an appointment with your physiotherapy doctor. Is most reassuring to have an expert view given so quickly and details advice about how to manage the issue. Under the current strain of the pandemic, it is impressive and lovely to have such quick kind and effective service. I can see why you have been rated number one practice in west Berkshire recently (I say this as a GP from a nearby practice that was also in the top five but not the number one spot!). Many thanks.
GP surgery review: kintbury-&-woolton-hill-surgery
Title: Highly Responsive Practice.
Rating: 5 out of 5
Visited: February 2022
Having suffered a stroke in 2021, the support from the practice has been nothing short of brilliant.  Their responsiveness is well within any acceptable measure and often a few hours after a telephone call.  One can get advice and help with medication, physical and mental well being not to mention physiotherapy and calm, attentive front office and nursing.

Thoroughly recommended.
GP surgery review: lambourn-surgery
Title: Fantastic and polite GP
Rating: 5 out of 5
Visited: July 2023
Honestly the best GP surgery there is, the staff are always so polite and patient with you. The practice is extremely well equipped and I have only had positive experiences with them. They are quick to try and see you, they don't rush you and fully listen to everything you have to say. They have been fantastic in helping with my anxiety and have the patients of saints. They helped me get a diagnosis after 4 years being misdiagnosed by other practices. They are a great example to the NHS
GP surgery review: lambourn-surgery
Title: Awful appointment and prescription service
Rating: 2 out of 5
Visited: April 2023
Today i went to pick up my tablet which has been ordered weeks ago to only find half of what I normally get and the pharmacy told me this is because I was did not order it however they only issued me half of my tablets told me to go online and order my tablets and she can’t help me it has to be online … I am a working person and working away from home the last weeks back for one day and have to spend it trying to log in to the system that does not work and to leave and email took me 45 min what about the older people they can’t do that so they will die at home because you keep telling people to use the online form I have and you still send me the wrong tablets I am very disappointed in how this was dealt with today you choose the job you are in, you have to deal with patients, you definitely need to do better as you really upset me and made me feel like it is a burden to help me and you spoke to me  humiliatingly then did not return to finish your conversation as I could show them that the system did not work as I took a snap shot , not even sorry there has been a mistake you don’t have to say it was you it might have been the system that was down awful service and then send me a txt to tell me I am up for a review of my medication after I ran out !!! Very bad service !!
GP surgery review: lambourn-surgery
Title: Humiliating appointment proces
Rating: 1 out of 5
Visited: February 2023
Totaly disastrous appoitment proces and buyrocratic obstacles to avoid as meny pations as possible. Its insulting to be constantly tod you must fill online form and provide pictures.
Its extremly time consuming, specialy for working class who are not allowed phones at production line, it take all day to ping messages between good kniw whoo and my medical problem.
Staff is slacking latde and always excouse their lack of action by beiing understaffed, yet shoud b open frim 8 its 8:34 and they arn unable to answer phone.
GP surgery review: lambourn-surgery
Title: Great service
Rating: 5 out of 5
Visited: November 2022
Me and my son have had Covid at the same and we needed a of bit extra help to get on the road to recovery and the lambourn surgery and the lambourn chemist have been amazing so a big thank you to everyone for your help and advice