janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: orchid-house-surgery
Title: fobbed off with Livi
Rating: 1 out of 5
Visited: February 2022
I am deaf and struggled to understand the video doctor.  Extremely confused about my condition and do not feel i have been properly diagnosed.  No basic checks offered.  Blood pressure etc.  Do not understand why i could not be offered an appointment with doctor from the surgery.
GP surgery review: quarterjack-surgery
Title: Prompt service
Rating: 4 out of 5
Visited: September 2023
Despite ringing when surgery first opened at 8.30, phone was answered within a reasonable timeframe. Offered an appointment an hour later and my medical problem was dealt with by a friendly professional nurse practitioner.
As someone who deals infrequently with the surgery, I was reassured that I was able to get timely help when I needed it.
GP surgery review: quarterjack-surgery
Title: Outstanding service
Rating: 5 out of 5
Visited: June 2022
So very grateful to the doctor who went the extra mile to reassure a worried mum. I was concerned my son had an extremely high temperature at 6pm on a Friday, the surgery were extremely efficient in arranging a last minute review of him and the doctor would have finished work late to do this. Can’t ask for more from a practice for my family.
GP surgery review: quarterjack-surgery
Title: Excellent service from this practice
Rating: 5 out of 5
Visited: April 2022
This surgery goes above and beyond when caring for patients. The last two years have been difficult for everyone so to have a very helpful surgery when desperately needed has been wonderful.
GP surgery review: walford-mill-medical-centre
Title: Very disappointing indeed.
Rating: 1 out of 5
Visited: April 2023
What has happened to Walford Medical Centre?  - Used to be excellent. My adult son, who I have put my life on hold to care for, for the last six months after a serious breakdown, has had nothing but problems with the " Care Navigators"/receptionists that answer the phone ( if it is answered at all) 
regarding prescriptions etc. and most vitally to us, actually obtaining his medication because a doctor has not signed it off in days - running completely low on his medication - which is now pretty much a lifeline to both of us, is both incredibly stressful and   it feels quite frankly that we are battling just to get hold of it. The attitude is very wrong especially for a doctors surgery where care and compassion is surely a vital requirement when dealing with people who are obviously already suffering. To make things worse when I have called in person I have been answered with shrugged shoulders and obvious irritation despite remaining polite, by the receptionist. I would certainly no longer recommend this surgery to anyone especially if they have young children as I did when we first registered.
GP surgery review: walford-mill-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: April 2023
The most thorough GPs who are kind, caring and provide a high standard of professionalism. I feel very lucky to be a patient at this practice.
GP surgery review: walford-mill-medical-centre
Title: Extremely unhelpful reception staff
Rating: 1 out of 5
Visited: October 2022
Walford Mill Medical Centre's reception staff must consistently be amongst the most unprofessional, unhelpful staff at any GP.  I've even been sniggered at by a receptionist when requesting urgent antibiotics for a UTI.  And that's just one example.  The entire reception staff need urgent training or replacing.
GP surgery review: walford-mill-medical-centre
Title: Extremely poor service by receptionists
Rating: 1 out of 5
Visited: February 2022
I am appalled after 15 years of being with this surgery the poor level of customer service. No interest for your health, trying to rush you off the phone with no accountability or ownership of your simple request for results back from the lab. No sympathy or empathy for your situation and desperate need to get results back from the lab in which it is the receptionist job to chase if results are delayed or have been lost. Fobbed off and advised to keep calling back in hopes results may just appear on the systems with no customer service call back follow up as promised several times, asked to call back daily so that some other receptionist can deal with the issue as they don't want to. Then the absolute un professionalism of then not wanting to help the patient to then be told by the receptionist they are leaving in a minute so wont deal with this. This is certainly un acceptable behavior of reception staff, I appreciate they may be under pressure and have heavy work loads however this kind of service is unacceptable and needs to be addressed.
GP surgery review: aspen-medical-practice
Title: Outstanding care
Rating: 5 out of 5
Visited: January 2024
Over Christmas and New Year I needed a number of emergency appointments and telephone advice for both my parents. Every member of staff who dealt with us was understanding, helpful and caring. Best of all was the time afforded to us and the effort made to provide us with the best possible outcome at the time. From booking appointments to consultations and from medication changes to pharmacy collections every step was professional, friendly and timely. I cannot thank you all enough for your support during difficult times.
GP surgery review: aspen-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Had a blood test she was gentle and was just amazing and kind. It didn’t hurt and she made me feel at ease. Highly recommend and I was in and out in no time
GP surgery review: aspen-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Excellent appointment. Super nurse practitioner great results.she had great patience with me and a wonderful understanding of my condition.
GP surgery review: aspen-medical-practice
Title: Wasted Appointment
Rating: 2 out of 5
Visited: October 2023
I was contacted by the Aspen Centre Receptionist and asked to make an appointment re possible referral to Neurology further to other investigations. I attended the surgery and the Doctor told me that before a decision could be made, I would  need nerve conduction test results. I explained that these tests had already been scheduled for November and that I was frustrated that she wasn't aware of this. The Doctor became defensive and patronising. My time is also valuable and I missed another engagement to attend a totally worthless appointment. Surely, with a little forethought, the Doctor could have specified to Reception staff that the appointment must take place when the test results were available. Both the Doctor's time and my own was wasted which is ridiculous when so many people are waiting so long!
GP surgery review: aspen-medical-practice
Title: Poor service
Rating: 1 out of 5
Visited: September 2023
It’s interesting that one of the most recent reviewers was advised to register a formal complaint- honestly, don’t bother because you will be ignored. I have been waiting since 18th September now despite repeated attempts to get a response. This isn’t the first time either. Previously I had to go to the phso to get a resolution which took 2 years and eventually got a grudging apology for a truly awful experience. There is no effective or discernible complaints process that seems to be under anyone’s management. You can try the cqc who will offer a non-committed, bland response or you can try the phso who move at a glacial pace or you can try the practice itself who will take no notice of you. Patients are in a no win situation with no real recourse. It is little wonder the nhs is regarded as “broken” The need to raise a complaint in the first place was brought about by a surly member of the reception team who displayed a distinct lack of the basic soft skills coupled with an air of arrogance and a disappointing attitude toward doing the best for the patient.  It seems on looking at the reviews of other local practices there is nothing to distinguish one over the other as the bar is set so low.  The phone service has shown no improvement despite reassurances stretching back years now that it was going to get better and it seems to be impossible to get an appointment. The system is well and truly broken and for those that do care and want to offer a caring service then you have my sympathy. Is it any surprise that staff are leaving the nhs in droves?
GP surgery review: aspen-medical-practice
Title: Absolute Rubbish
Rating: 1 out of 5
Visited: August 2023
I waited would you believe 4½ hours !!  on hold to get through to a receptionist/person who would take details from me on 30/08/23 nothing new you may say for this surgery but this time had to say something.  This practice used to run great when it was three separate surgeries could get through on the phone easily, get an appointment easily etc.  As soon all three combined in the same building never been the same since everyone I speak to who is at this surgery says the same but no one will complain as they don't want to have to be threatened to find another surgery.
GP surgery review: aspen-medical-practice
Title: Kind Nurse
Rating: 5 out of 5
Visited: June 2023
I had my bloods taken today by a lovely nurse. She was kind and professional. I am very scared of having my bloods taken. She was very gentle and put me at great ease. I would like her to have a special thank you.
GP surgery review: aspen-medical-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: June 2023
Throughout covid times, this surgery never ceased to amaze me. They were on top of everything so well done. 

This review however was in regard to a visit to the surgery this week. I saw a doctor who made me feel that nothing was a problem. It was meant to be a double appointment which hadn’t been booked. This was rectified immediately. The care and attention given by the doctor was amazing. I felt cared for, that I mattered and I was listened to. Well done to this doctor in particular and to all the kind, caring staff. 

Well done Aspen. So glad to be one of your patients!
GP surgery review: aspen-medical-practice
Title: Excellent and compassionate service
Rating: 5 out of 5
Visited: April 2023
I want to praise the housebound team and Dr who came to see my mum on Monday and was so lovely with my 91 year old mum. The receptionist I spoke to when I rang was lovely too and really helpful. Getting a dr out within 3 hours of me phoning is brilliant and the surgery deserves praise. The Dr took bloods and rang me with the results the next day. The prescription from him was ready to collect from the chemist the same day. Excellent practice.
GP surgery review: aspen-medical-practice
Title: Fantastic service
Rating: 4 out of 5
Visited: April 2023
I rang today as I had an infection in my arm, I got through in half an hour.
The receptionist was fab, the doctor was fab and without having to go in to the surgery a prescription was issued to my local chemist.
Within 3/4  of a hour, start to finish, I was taking my first dose of antibiotics.
Brilliant service, thankyou.
GP surgery review: cam-&-uley-family-practice
Title: Great practice and lovely friendly nurse
Rating: 5 out of 5
Visited: May 2023
I had blood tests on Tuesday. The nurse i had that did it was absolutely lovely. Full of energy. Had a lovely chat with her about her dogs. She told me everything that i was being tested for. Was pretty much on time too. Was a bad and hard day when i had my blood tests and she definitely put a smile on my face and made me have a laugh. Definitely a credit to the surgery. Absolutely lovely lady. Definitely helps to have a chat.
GP surgery review: cam-&-uley-family-practice
Title: Fabulous support staff
Rating: 5 out of 5
Visited: March 2023
Every time I have had cause to call the surgery the help received from the reception team has been amazing. They always go over and above and managed to rectify a prescription issue within 2hrs. They really are a credit to the surgery.
GP surgery review: cam-&-uley-family-practice
Title: Vaccination experience
Rating: 4 out of 5
Visited: December 2022
To whom it may concern,

I bought my little boy in on Tuesday 13th for his pre school vaccinations. I would like to pass on a heart felt thank you and appreciation to the lovely kind nurse who we saw at 3pm. She was so welcoming, lovely and calm and talked us both through the process (I was a tad nervous!) she was so friendly and made the appointment actually enjoyable and gave my little boy a certificate and sticker for being brave. 
I would be grateful if this could please be passed on to her and her manager as recognition for her professionalism and excellent bed side manner. 

Kind regards

Ng
GP surgery review: cam-&-uley-family-practice
Title: what a discraceful shambles
Rating: 1 out of 5
Visited: August 2022
requested to attend for covid/flu jabs today Saturday 24th sept. Arrived at 12.30 and waited 30 mins in huge que with disabled wife after we could no longer stand up we left to return later, hoping it might be a little quieter. Arrived again at 3.30 only to be told no more jabs today. We were just one among many turned away who will not get our jabs. No organisation or consideration asking old and infirm people to que down a cul-de-sac for ages. No parking facilities, no space, nowhere to sit. I dread to think what would happen if it was cold and wet today, covid/flu vaccine with added cold and pneumonia. What is the Vale for? After all it has only got plenty of parking, space and shelter available. Whoever organized this chaotic, irritating and stressful mess needs excommunicating, [polite version of what I really would like to say!]
GP surgery review: cam-&-uley-family-practice
Title: Excellent treatment and care
Rating: 5 out of 5
Visited: August 2022
I was triaged by a fantastic nurse who I found to be absolutely amazing on Friday , she was caring considerate and very informative she helped me through a very difficult time when I was in a great deal of pain with a abscess to my mouth from a previous tooth extraction, my dental surgery refused to offer after care and I did not know where to turn, with her advice and The dr who was on that days expertise they managed to sort a follow up for me . 
What a fantastic team they are, not sure what I would have done without them, absolutely incredible. Thank you , even though the dentist did not see me and refused I did end up in Aand E but with my Doctors doing such an amazing job I was not disappointed with there compassion or their dedication towards me.
GP surgery review: cam-&-uley-family-practice
Title: Trying to get an appointment over the phone
Rating: 2 out of 5
Visited: August 2022
I rang the reception on 12/08/2022 to arrange for a blood test, for which I would have to go to Cam as they no longer offer this service at their Uley Surgery.  I rang at Reception at 14:36 and was cut off after 8 mins.  I rang again immediately and had to wait over 2 hours before reception answered.  When I finally got through the appointment was arranged for the 16th and the results of the blood test became available on 23rd August.  I have no complaint about the speed of the medical service, but having to wait over two hours to get an appointment is very poor.  It compares very unfavourably with the service I used to get when working in Tanzania, Nigeria and India before that.  
By the way, I have the relevant detailed phone records from my i.t. supplier.
GP surgery review: cam-&-uley-family-practice
Title: Brilliant team particularly in an emergency
Rating: 5 out of 5
Visited: July 2022
I attended the surgery today fit and well to have a routine blood test.  Upon leaving the surgery I suddenly felt very unwell, shaky, chest pains, racing heart.  After staying for a few minutes in my car and not feeling any better I returned to the surgery to explain how unwell I felt and by this time anxious.  The receptionist was absolutely brilliant, she recognised immediately I needed medical help, within what felt like seconds a medical team was attending to me, got me into the treatment room, an immediate aspirin administered and ECG undertaken.  Throughout this time the receptionist held my hand and was reassuring.  Fortunately all tests were normal and after half an hour or so I felt much better with my heart rate down, pulse returning to normal and chest pain subsiding.  I wish to say a big thank you to the team who assisted me this morning - you were all brilliant.
GP surgery review: chipping-surgery
Title: Excellent efficient service
Rating: 5 out of 5
Visited: September 2023
The Chipping Practice is a great example of an excellent practice meeting the needs of its patients. Today I sent in a photo of my health problem, it was reviewed by the duty GP, avoided me visiting the practice, prescription sent through. Such an excellent service 
Thank you for your care
GP surgery review: chipping-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: June 2023
I recently booked a face to face appointment and I am writing this to give praise for the excellent service I received.  The receptionist went out of her way to find a suitable appointment for me which would accommodate my complex health issues.  The GP treated me with care and respect and made me feel at ease.
All the staff at the Chipping Surgery are very professional and extremely helpful and work together as a team.
I am grateful to be a patient of the Chipping Surgery and would happily recommend the practice to others.
GP surgery review: chipping-surgery
Title: Superb Service!
Rating: 5 out of 5
Visited: May 2023
GP visit in person. 
She was wonderful, had a great sense of humour and her warm understanding approach immediately put me at ease. I felt listened to, was examined thoroughly and we discussed a test/treatment plan going forward. When I left I had a sense of relief that my ongoing care was in safe hands.
GP surgery review: chipping-surgery
Title: A caring practice
Rating: 5 out of 5
Visited: December 2022
I am so grateful for the service that this Surgery has given me over the years, especially since the loss of my wife three years ago.  Nothing seems to be too much trouble for your team and there are a good variety of methods in which to receive help even when appointments are unavailable.  The E consult form is highly efficient and phone enquiries are dealt with promptly. I am incredibly impressed so thanks and congratulations to everyone.
GP surgery review: chipping-surgery
Title: Brilliant service!
Rating: 5 out of 5
Visited: November 2022
On behalf of my wife and myself we would like to say a huge thank you to everyone at your practice for the speedy and excellent help that you have given us both over a number of years. It’s about time people started praising those who deserve it not complaining about them.!
GP surgery review: chipping-surgery
Title: Superb practice
Rating: 5 out of 5
Visited: November 2022
The Chipping surgery is nothing short of excellent. The doctors are thorough and attentive, the receptionists are approachable, sympathetic and helpful and the pharmacy is efficient and knowledgeable
GP surgery review: chipping-surgery
Title: Absence of appropriate disease prevention measures
Rating: 3 out of 5
Visited: October 2022
I attended the Chipping Surgery's joint flu and Covid clinic on 31st October 2022. Considering the purpose of the vaccinations is to protect people against the worst effects of two airborne viruses, I was shocked that no-one in the surgery involved in the vaccination clinic was wearing a face mask to protect against the spread of these viruses. Unforgivable that healthcare staff working in a vaccination clinic within a healthcare setting are not wearing ppe to prevent the spread of the diseases they're vaccinating against! By contrast, at one of the large vaccination hubs all staff wear appropriate ppe and all visitors are requested to wear facemasks. I felt far more reassured that the staff at the vaccination hub were aware of the appropriate disease prevention measures for an airborne virus, and reassured that my safety was being taken seriously. The decision not to require healthcare staff to wear facemasks at the Chipping Surgery shows a disregard for disease prevention measures and a disregard for vulnerable patients, and in my opinion needs to be reviewed.
On a more positive note, the staff were very pleasant and helpful.
GP surgery review: chipping-surgery
Title: Great practice
Rating: 4 out of 5
Visited: October 2022
Excellent service. Very organised and prompt attention. Pleasant staff explaining everything that was happening.
GP surgery review: chipping-surgery
Title: Friendly and efficient
Rating: 5 out of 5
Visited: October 2022
I went in for a covid booster and flu jab. The staff were friendly and kindly got me a seat when I told them I was nervous of needles. They administered the jabs quickly (and painlessly, though my fear is all in my head) and I was out of there about 60 seconds later. Brilliant, they were so nice. Thank you everyone for looking after me in the short time it took.
GP surgery review: chipping-surgery
Title: Welcoming and professional
Rating: 5 out of 5
Visited: October 2022
I am newly registered at the Chipping Surgery and have found the whole team very professional and caring. Nothing is too much trouble.
GP surgery review: culverhay-surgery
Title: Absolutely impressive service
Rating: 5 out of 5
Visited: July 2023
I attended the surgery for a routine blood test but was also concerned about something on my back which was potentially cancerous. The student nurse who took my blood advised me to make an appointment with a doctor . The receptionist could not have been more helpful she sent me a link to upload a photo of my concern, the GP rang me straight away and I was invited in for an appointment within 30 minutes seeing him put my mind at rest that I need not be concerned about this. I cannot praise highly enough how friendly supportive and efficient I found all of the staff thank you Culverhay Berkeley
GP surgery review: culverhay-surgery
Title: great help
Rating: 4 out of 5
Visited: June 2023
Doctor was very helpful and sorted everything I asked for!! Brilliant care and very good at getting appointments that suit me!!
GP surgery review: culverhay-surgery
Title: Super quick repeat prescription given
Rating: 5 out of 5
Visited: February 2023
Asked for a repeat prescription as I had run out and was able to pick it up the next day. When I picked up the prescription the receptionist was incredibly helpful and supportive with further queries. Well done to the new team at Frampton Surgery.
GP surgery review: culverhay-surgery
Title: Kindness
Rating: 5 out of 5
Visited: January 2023
I just wanted to say thank you to the nurse who saw me today. All the nurses I've ever seen at Culverhay have been amazing, but I would just like to pass on my particular thanks for the care and kindness shown to me by this nurse. We're so lucky to have the NHS and nurses like the one I saw today are a shining example of their profession in every way. I am happy to disclose the name of the nurse I saw privately if the surgery would like to contact me and would be grateful if this nurse could be recognised. Thank you.
GP surgery review: culverhay-surgery
Title: No mental health nurses (or support) in the entire place.
Rating: 1 out of 5
Visited: October 2022
It deeply saddens me that in this day and age, this surgery doesn’t have anyone qualified to help those with psychological problems. A mental health team should be at every practice. Or at very least, one qualified mental health nurse.
GP surgery review: culverhay-surgery
Title: Friendly & helpful reception staff
Rating: 5 out of 5
Visited: August 2022
I haven’t had to see the doctor since registering but have spoken with the reception staff on a couple of occasions concerning myself and my children. They are fantastic, so friendly and helpful and genuinely seem to care and want to help. It’s so refreshing!