janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: botolph-bridge-community-health-centre
Title: Poor practice
Rating: 1 out of 5
Visited: June 2023
I honestly haven't had as much trouble with a doctors surgery then this one shocking turned up for my daughters jab appointment by the time I had parked which was awful went to check in with the computer didn't work then waiting behind someone to check in with the repectiones for her to tell me I'm late?!? And they only allow a 10 minute slot What a joke my appointment was at 10.40 I got to the desk finally for 10.46 the service is shocking they don't want to see you and when they do if your 5 minutes late due to the rubbish parking there is they canceled your appointment and when you are on time your waiting a long time anyway the receptionist said to me she can do Monday I said I will call when I get home as I'm a busy working mum call back and they can't do until a week Thursday?!?! unfortunately this surgery is in our catchment area and we can't go to another doctors
GP surgery review: botolph-bridge-community-health-centre
Title: Rubbish practice  and rude staff
Rating: 1 out of 5
Visited: March 2023
I went in for a smear and was told by the nurse you could have done it yourself. The practice manger is always rude and thinks he knows better than the doctors.  The receptionists are very rude.  I telephoned to say that i had been with this practice for years.  I have many medical needs and a long list of repeat medication. My medication is given to me ever since i joined this practice every month. I am left with out medication for up to five days sometimes, even though the surgery knows i can not function without my meds. They always blame it on the chemist but i have changed my chemist to nearly every chemist in Peterborough and its always the same problem.  The chemist blame it on the doctors,  The doctors receptionist blames it on the chemist.  Also the receptionist said if you don't like it find yourself a different surgery. Mean while i am suffering and nobody wants to help. Also apart from one doctor at this surgery, every doctor i have seen,  makes me feel like i am an inconvenience to them  They do not want to hear what you have come to see them for.  They just want you to go away.  I have also notice i am always the only one in the waiting room.  So they can't be that busy. I hate this place but can not find somewhere alternative to go.
GP surgery review: botolph-bridge-community-health-centre
Title: Horrible practice
Rating: 1 out of 5
Visited: February 2023
No chance to book a doctor appointment. I'm after hospital appointment with the specialist. I've been diagnosed and need new medication but GP is still ignoring my calls. I've received a text message that I must contact them and arrange a doctor consultation, because they've received a letter from the hospital. I'm calling GP every single day from 31st January and still any chance to book any appointment with the doctor. I need start a new medication but GP receptionist are rude and always what they can say by the phone is "we're busy, call tomorrow at 8am again ". Who can take any responsibility for my health now? Why I can't start my new treatment and how long must I wait with a horrible pain and symptoms? The worst GP ever...
GP surgery review: botolph-bridge-community-health-centre
Title: Awful and dangerous
Rating: 1 out of 5
Visited: October 2022
I do not use this language lightly. It is difficult on good days, and impossible on poor days to get appointments. My family members and myself have had to visit non-emergency services at the hospital to get routine care such as antibiotics on multiple occasions. Absolutely scandalous that the practice is still accepting new patients when they can't service the ones they have. Doctors are (If you are lucky enough to see them) very good, but the reception team are rude and unprofessional. My only hope is that somebody reads this review and decides to register elsewhere.
GP surgery review: botolph-bridge-community-health-centre
Title: Don’t get it at all
Rating: 2 out of 5
Visited: August 2022
There I was fastest finger and boom my call is answered by a receptionist with in 5 minutes. Pick me up off the floor !. Explained lump in throat, difficulty swallowing medication.. need a GP to take a look. Surgery arrange a call back from a GP who actually asks me if I have looked in a mirror and think my throat is swollen. No invitation to have a face to face, just a spray prescribed blind.
GP surgery review: botolph-bridge-community-health-centre
Title: Abysmal service
Rating: 1 out of 5
Visited: July 2022
I called the gp with a problem I have been having and was asked to get my bloods done, which I did. I then received a 'non- urgent' message to call the gp to discuss my report. When I try to call the gp (starting 07:59 am) everyday, I get a 'line busy' rather than going on the queue and when I eventually get through (after 20 mins), I am able to speak to receptionist (after 45 mins) to be told there are no appointments for the day.
GP surgery review: botolph-bridge-community-health-centre
Title: Never allowed to see a doctor
Rating: 1 out of 5
Visited: June 2022
Could not believe I had to make an appointment to see a doctor after being told I have blood in my urine. I could still have it .no follow-up. Phone up to book an appointment . We all know how hard that is .When the doctor asked to see me. It's not hard just email me or text me .The hospitals do it . But no so very lazy
GP surgery review: botolph-bridge-community-health-centre
Title: Rude staff and management
Rating: 1 out of 5
Visited: April 2022
For 3 weeks I've been messed around with appointments being changed. Today I had an appointment at 830 sat there till 855 for reception to tell me doctor not even in the building then spoke to manager who I didn't find any help. I do find the surgery has gone down hill and staff and management very rude.
GP surgery review: nightingale-medical-centre
Title: Not caring
Rating: 1 out of 5
Visited: September 2023
Tried on numerous times to see a Dr concerning my kidney stone and the pain I am in to no avail except told go to a n e. Three times I have requested pain killers and three times been denied , sometimes I am rolling on the floor with pain but have been told can't prescribe them till I see a Dr and I can't get a appointment to see one so it's a vicious circle which is not helping me . I have now notified my consultant on the issues I am receiving from this practice do not go here if in pain
GP surgery review: nightingale-medical-centre
Title: Not very good
Rating: 2 out of 5
Visited: August 2023
Suppose to have two dressings a week but lately cancelling and no one seeing leg ulcer for weeks  not happy with this
GP surgery review: nightingale-medical-centre
Title: Cancellations
Rating: 3 out of 5
Visited: August 2023
I have Severe COPD and not had a test since before Covid, I booked a test for 7th August but it was cancelled so rebooked for 22nd August yet again cancelled now rebooked for 6th September, I hope that one is not cancelled because my breathing and health is  getting worse I struggle with breathing and really need this check up
GP surgery review: nightingale-medical-centre
Title: Shocking. Worst surgery
Rating: 1 out of 5
Visited: August 2023
You can never get through to speak to anyone on phone, regardless on the time of day you call. Just spent over hour on hold, joined queue at number 2 and over an hour later I’m still number 2.
GP surgery review: nightingale-medical-centre
Title: Never can get an appointment for doctor
Rating: 2 out of 5
Visited: July 2023
I was not well over the weekend and I phoned the surgery Monday morning at 8am at 8.57 when my call was answered and told no appointments ring back tomorrow or 111, so I called 111 who then sent an ambulance I was taken to A&E diagnosed with a bad chest infection, now all I needed was the doctor to give antibiotics and steroids which would have saved a lot of time, I was first registered at Welland Medical Practice in Eye road where I used to get to see a doctor the same day, now they have merged I've never seen a doctor there
GP surgery review: nightingale-medical-centre
Title: Appointments
Rating: 1 out of 5
Visited: May 2023
I would like to know how is it possible to make an appointment. Today I was on airmid uk app form 7.30 and no available appointment. I was on the phone from 8.00 ,my call was answered at 9.20 and of course I was told no appointments are available,try on Monday . I sent an email  and still no answer Any advice?
GP surgery review: nightingale-medical-centre
Title: Bad experience
Rating: 1 out of 5
Visited: May 2023
Trying to get an appointment to see a doctor been suffering with a earache. Got told by receptionist cannot speak to a doctor need to wait for 10 days then ring back. Receptionist was trying to give me medical advice. Not happy with the service. Have to wait for an hour or so till to actual speak to someone or otherwise no appointments.. Not happy at all.
GP surgery review: nightingale-medical-centre
Title: very poor practice
Rating: 1 out of 5
Visited: May 2023
i m calling from 2 weeks always at 8 am to get appointment . every time my number is 15 and every time i m told there is no avaible appointment for me . and every time i here to call next day . when i m telling to reception what is happen and what is my pain I am send to pharmacy for pain killers .
GP surgery review: nightingale-medical-centre
Title: Never answer phone
Rating: 1 out of 5
Visited: April 2023
I have been on the phone for 2 1/2 hours today as was told by 111 to contact my gp. No chance of that. Since this moved from eye road it’s become a nightmare to see a doctor, I totally understand the pressures on the nhs but this surgery is just a joke
GP surgery review: nightingale-medical-centre
Title: Very difficult to get an appointment.
Rating: 1 out of 5
Visited: March 2023
As I experienced new symptoms, I tried to book an appointment to see my GP, after waiting for 1 hour 30 mins on phone, I was told no appointments available, not on the day, no next or no for foreseen future. As I have thyroid, I requested blood test long with new symptoms I was experiencing which the receptionist agreed. Just after the blood test same receptionist called to book an appointment with the GP (once again I had to go for another blood test). This is not only my experience, I have a very sick child who is 12 years old and needs antibiotics often. Just for the prescription no chance to get through the receptionist, I have to call St George's Hospital (where his main Doctor is). For his day to day health issues we have to call 111 which in my opinion is not right. Third case, about my husband. He is experiencing leg pains, but we are scared to call receptionist just to hear no appointments at all. I think we have right to see a GP for our good health and wellbeing which is very depressive for me. Please advise if we have to move surgery or try to sit and wait for my family suffer?
GP surgery review: thorpe-road
Title: Excellent all round
Rating: 5 out of 5
Visited: December 2023
I’ve stayed at this practice for 30 years because  Doctors, Practice Nurses and Reception staff make for a positive experience at times when you need it most. They’re helpful and efficient, and have listened and treated me as an individual; something a patient expects but 
doesnt always get it seems.
GP surgery review: thorpe-road
Title: Highly caring and professional
Rating: 5 out of 5
Visited: December 2023
I request an appointment via an online portal. I was given  an appointment in 2hours. I was listerned by amazing  nurse practitioner and I was treated straight away. Highly professional and caring surgery. Thank you. You make NHS proud.
GP surgery review: thorpe-road
Title: Doctors and Nurses Great, System Terrible
Rating: 3 out of 5
Visited: November 2023
I hate phones, i hate making calls and receiving them. 
My name at the practice has "no phone calls" in the middle of it, that seems to be the only way they can put that on my notes. I don't mind as long as it is noticed.
But i still have to call as their appointment system is pants.
It was advertised as "make appointments when you want rather than hanging on the phone", but that does not work. It opens at 8am and closes before 8.30am.
So i am forced to phone them, when i get distressed on the phone they think i am shouting or something, today they actually put the phone down on me.
Can you imagine how distressing that was when i was not shouting, i was distressed.
When i phoned back she had actually done what i had asked, contacted the pharmacist to contact me face to face or via text, but if i had not plucked up the courage to phone back i would not have known and spent the rest of the day scared that i would not get my medication changed.
However she kept saying she was not there to be shouted at even though i had not shouted at her, my voice raises to a higher pitch when i am distressed, along with most people. I told her that in the original call but she still put the phone down.
This is why i don't want to call, i had a very bad experience on the phone with my previous surgery and it has left lasting scars which this phone call this morning has opened up again.
I know she did not mean to upset me by putting down the phone but surely they need to be trained to see the difference between abuse and  distress.
But then if the booking system worked better i would not have had to do what is a nightmare to me and phone.
We don't always want an appointment that day, but the system of phone triage takes no account of that. Anyway I can't take a phone triage call in my job even if i wanted to. That just does not work for some jobs and people.
There needs to be a second appointment booking system which clearly states we would not get an appointment that day. Then at least less urgent problems would not have to use the "today" appointment system and clog that up when others who do need to be seen today cant get on the system. Probably haven't explained that well, i am still very upset. 
Really like the doctors and nurses, the receptionists are good too when i have been able to talk to them without getting upset, but the system sucks.
GP surgery review: thorpe-road
Title: Absolutely useless
Rating: 1 out of 5
Visited: November 2023
I have been trying every day for the last 3 months to book an appointment online and there has never been availability. I was previously at Yaxley surgery and could pop a not for a doctor or nurse at any time of day and would get a triage call back to book an appointment if needed . The booking system for this surgery is abysmal. Every morning I log in and every morning I am told there are no appointments.
GP surgery review: thorpe-road
Title: Cannot fault this surgery
Rating: 5 out of 5
Visited: September 2023
I had an occasion to visit this surgery at short notice and the doctor I saw was remarkable in recognising my problem. I was treated to my utter satisfaction, and thoroughly recommend the practice for good treatment.
GP surgery review: thorpe-road
Title: Great experience
Rating: 5 out of 5
Visited: July 2023
I had a requirement to contact the Specialist Mental Health Practitioner.
It was most refreshing to get a telephone appointment almost immediately, my enquiry was dealt with during this consultation to my utmost satisfaction.
Well done Thorpe Road Surgery.
GP surgery review: thorpe-road
Title: Excellent, friendly service
Rating: 5 out of 5
Visited: July 2023
Easy to book an appointment online, I was offered a slot next working day. Minimal wait time before being called in, the GP was very friendly and made me feel at ease, she answered all my queries and reviewed my medications to ensure all was up to date. All round good service.
GP surgery review: thorpe-road
Title: Can’t book appointments
Rating: 1 out of 5
Visited: June 2023
I used to book appointments online with other GPs and never had a single issue. I rarely need appointments but it’s not the first time NHS has failed me when I needed. 

I’ve tried for a couple of hours now to book an appointment and there is no way (I tried calling the GP, going to the practice website, NHS app, and Patient access) and all tell me I can’t book it. The page tells me it's temporary unavailable and are unable to offer appointments. The book appointment page shows me only admin queries, online advice, and urgent help (which is not the case). I even tried the admin queries just in case and got a message saying that I need to fill a ‘I need help with a medical issue’ form. I’ve looked all over and there is no such form. I’ve tried to reply to the message but it was not delivered. 

Very frustrating experience overall, this practice failed the basics. Considering changing GP as this is not okay. 

Not sure why people are forced to contribute to NHS with our taxes, it’s never available when you need it and the service is terrible! 
Would much rather pay for private but can’t even do that without going through NHS systems!
GP surgery review: thorpe-road
Title: Welcoming practice
Rating: 5 out of 5
Visited: April 2023
All staff care and are more than happy to help. They take their time with you, listen and understand. They are thorough with their medical practice. Thank you.
GP surgery review: thorpe-road
Title: Cannot get the simple things right
Rating: 1 out of 5
Visited: March 2023
Had to take two days off work, one for a "consultation" and one for a blood test which was a follow up. Explicitly requested to the clinician that folate and B12 needed rechecking, as they were borderline low. Clinician agreed.

Went for blood test, now told that folate and B12 wasn't requested. I hate blood tests and have a strong needle phobia, but the practice casually want me to have another consultation and another blood test due to the incompetence of their staff. It's not rocket science. They have no direct email address to contact them in which you need to go through obscure channels to get in touch, clearly so it's easier for them. It's a disgrace, and now I have none of the blood test results that I need, but a random assortment of other ones.
GP surgery review: westwood-clinic
Title: None appointment
Rating: 2 out of 5
Visited: August 2023
Had a text message from Doctors to say my results where in and to phone up to make a appointment, the receptionist told me to ring up at 8am to make a appointment, I explained that I was on the phone for 30 to45 minutes 2 different days and was told that all appointments had been filled for that day, so she said she can pre book me a appointment for 12 September that's the earliest they have surely this is not acceptable why is it so difficult for patients to get appointments these days, I could understand this whilst covid was at its worse, but everything is back to normal but now can't seem to get a appointment for weeks
GP surgery review: westwood-clinic
Title: Terrible practice
Rating: 1 out of 5
Visited: July 2023
Like most reviews about Westwood clinic, I set my alarm for 8am and phoned to book an appointment at this time. After being on hold for 16mins, my call was answered by reception who then informed me that they are fully booked for today and try again tomorrow. Although the reception lady was polite it is so frustrating as we all have busy life’s and time schedules and ideally need to be able to book appointments around this. 

Why can’t the clinic go back to how they use to book appointments by phoning up and booking them for any time over the next week or so???

That use to work for both the clinic and the patient and you could always get an appointment.

I hate having to use this GP/clinic now as the thought of trying to just book an appointment is more ‘stressful and unhealthy’ than seeing the GP or the issue I am phoning about in the first place. 

Now I guess I will have to try the exact same thing tomorrow and phone up at exactly 8am again only to find all the appointments are gone before they can get round to answering my call in the queue and end up wasting another 24hours.
GP surgery review: westwood-clinic
Title: Lovely GP and staff
Rating: 5 out of 5
Visited: April 2023
My son had minor surgery.  Staff and GP very kind and helpful.  GP did an excellent job and we are very grateful. Really went the extra mile
GP surgery review: westwood-clinic
Title: Not recommended
Rating: 1 out of 5
Visited: March 2023
I do not recommend this GP practice to anyone, we are truly unhappy! Over the years has been declining and getting more difficult to be seen by a doctor. I do not have complains about the doctors as they really do what they can to help the patients, the major problem is reception or their management. 
It is ridiculous how they work, I called Today at 8am, been on the queue for more 35min when finally is my turn and the lady says I am sorry we are fully booked you need to call again Tomorrow! Is not the first time, once happened the same called the second day and was the same thing, makes you think how is this possible?! I saw a response from this GP on some other reviews here and I am sorry but I do not agree with what have been said as no you do not offer go to the practice as no one ever said that ( my family we are all registered here) all have the same awful experiences so no is not correct and fair with your patients! Once, I have asked if I could go to there so the doctor could assess me face to face and my little one (3years old) as we were not well and the answer was no as the doctor are not seeing patients. This situation mentioned was not too long ago! 

2 weeks ago I had an allergic reaction and called the GP and requested to be seen by a doctor, the reception says the doctor will decide that, asked the doctor on the telephone call and he says to take picture and send to him instead, like why some people are allowed to go and see a doctor and others are not even offered with this option? Why do you not send a proper communication to the patients explaining that if in case of not getting an appointment by telephone, we can actually go to the practice and try to request? 
Miscommunication overall and not a fair treatment to the patients, this is my opinion.

Hope my review it helps others and that Westwood clinic make some changes on their triage system and communication with patients
GP surgery review: westwood-clinic
Title: Unprofessional
Rating: 1 out of 5
Visited: March 2023
I have been with this practice since I was a child. However since both the original gos have left, the service is just going down hill. The staff will tell you they are fully book even if you were the first caller. I ring up the practice on Thursday 8am on the dot and when I got through at 10 past 8 the person answered and then hang up on me and so by the time I called back I was told there were no more appointment and that I should call back Friday. I did just that again at 8am on the dot. The same receptionist said to me we are fully booked. I then said how is that possible? Mathematically that cannot be, I then said and what happens when you tell me the same thing on Monday? She replied come into the surgery at 8am and make your appointment if you can’t get through. when she said that I went onto my facebook telling people if they’re are registered with the clinic and cannot get appointment over the phone in the morning then it’s best to go in and do face to face. I whisk she had tell me that on Thursday as I would have driven to the clinic and made my appointment. I will move me and my family from this practice. I definitely agree to the other bad comments as I have witnessed that sort of behaviour from them.
GP surgery review: westwood-clinic
Title: Not recommended at all !
Rating: 1 out of 5
Visited: February 2023
We've been calling our GP every now and then either for some of my wife's medical issues or for our kids.
Several problems in communication can almost never find an appointment when you need one, and if by a slight chance you do, if you miss the GP's call (as they examine you by phone, which I still don't understand) you have to start the process all over again and book another one.
Very disappointed overall, already thinking of finding another GP.
I have concerns about my health sometimes and due to what I'm having to go through, I don't even want to call them.