janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: somerton-house-surgery
Title: Professional, caring and compasionate
Rating: 5 out of 5
Visited: November 2022
I had need yesterday to contact my surgery as I was concerned about my wheezing chest. My first interaction was on the phone, and when I explained my issue the receptionist was supportive, helpful, courteous and professional. She quickly came back to me to say she would get me a slot to see your Asthma Nurse at 4pm that afternoon. I just needed some reassurance that things were OK with my breathing.

The consultation I had with the Asthma Nurse was so thorough. She took her time to listen to my concerns and made an extensive examination of my wheezing chest. She even took time to have a look in my ear that had suffered from the cabin pressure on the aircraft on my trip home on Monday. All in all, I felt cared for and confident in her diagnosis.

The prescription was sent to the Pharmacy where my wife was working that day, so she was able to get it dispensed and bought it home with her.

I really value the help, advice, support and understanding you all have shown recently and over the many years I’ve been with your Practice.  

Excellent surgery team
GP surgery review: st-chads-surgery
Title: Worrying
Rating: 1 out of 5
Visited: October 2023
Trying to get through to this surgery is borderline impossible. What has this country come to when you cannot get to see a doctor?
GP surgery review: st-chads-surgery
Title: Called at 08:27 to be told it's full
Rating: 2 out of 5
Visited: May 2023
Called 3 minutes before opening with a worrying lump that recently come up have been ill for serveral days now and bed bound and i get told its not important enough then i can't be seen and there isn't any appointments even though i have probably been one of the first to call. Disappointed in this place now not much care whatsoever here constant problems getting seen will end up dead one day before this place bothers
GP surgery review: st-chads-surgery
Title: Can never get through to anyone
Rating: 1 out of 5
Visited: March 2023
Call queue is always busy, and you can't even get a place in the queue. I can only assume that the doctors all working from home now as it's impossible to be seen by anyone now, or even speak to anyone, which is worrying when you have an ill child
GP surgery review: st-chads-surgery
Title: Getting through
Rating: 3 out of 5
Visited: February 2023
I tried to ring the surgery at 8am to get a Doctor's phone appointment only to get a message (man) saying this call queue is full please try later? As I had rung at 8am and is normally tells yo that you are in a certain place in the Queue this was not happening.
If this is the future well it's not working,and very frustrating
GP surgery review: st-chads-surgery
Title: Left me high and dry.
Rating: 2 out of 5
Visited: February 2023
Arranged Doctors call Doctor arranged prescription for pain killers to be picked up from lloyds, As I was at work all day Wife went down some 6 hours later to be told not available until Monday afternoon.
I just managed to get reception on phone ,They gave me a code and said if I go to the small chemist on high Street, Give the code and pick up pain killers.
I arrived at 19.30 (in a lot of pain) to be told the surgery had not released them so nothing could be given to me.Now have to wait until Monday afternoon as closed Saturday & Sunday.
Have spent the whole of Friday night in agony, So much pain that I have not slept. Absolute let down and should not treat patients like this .
GP surgery review: westfield-surgery
Title: Poor practice
Rating: 2 out of 5
Visited: August 2023
Went to doctors to tell them i had trigger finger its very painful they referred me to a consultant thats was good they wouldnt give me any pain relief i have mental health problems so any pain makes me worse i had to go to the hospital to get seen by mental health services and Ae who precrisibed pain killers they were good but said Gp should of done that they advised me to find another gp surgery
GP surgery review: westfield-surgery
Title: Misleading booking online booking system
Rating: 3 out of 5
Visited: July 2023
i booked a telephone consultation (as unable to book an appointment with my GP via this method) 10 days hence (earliest I could get). the slot i booked was a 10 minute window. nowhere did it mention that was not the time i would be called. I waited 30 minutes before calling the surgery after my allotted slot only to be told its actually a 3 hour window! that's never been the case before and that the GP called me not on my landline (the only phone that works in the house) but on my mobile which i keep telling them not to use. Moreover the GP has gone on leave by the time I called and the earliest i can see him is 4th August (at least they booked a face to face this time). its not easy to get an appointment face to face but if the telephone consultation is a 3 hour window why ask people to book a ten minute slot? and why not tell them they have to wait by the phone for 3 hours? Its never happened before so i think something is not right with the answer i was given
GP surgery review: lovemead-group-practice
Title: How long must it take to make an appointment
Rating: 1 out of 5
Visited: September 2023
I called the surgery and spent 20 minutes on the phone waiting to make an appointment today.  I eventually got through and managed to arrange a telephone consultation at 1.45 this afternoon.  At 2.45 and having still not received my consultation, I called the surgery again.  After waiting 40 minutes my call was answered, although no explanation was provided as to why I hadn’t received my call.  Come on Lovemead Group Practice, get a grip!!!
GP surgery review: lovemead-group-practice
Title: Recommending Lovemead
Rating: 5 out of 5
Visited: June 2023
I am delighted with this surgery, very professional, caring and great to be a patient with.  I was particularly impressed that lots of other people feel the same when on a Trowbridge community website a new resident was asking which surgery was the best and nearly all said Lovemead.  Thank you so much for being a place I can trust and feel safe and looked after, you are all simply lovely!
GP surgery review: lovemead-group-practice
Title: Absolutely appalling service
Rating: 1 out of 5
Visited: June 2023
Tried to get an appointment, you can only use phone system, I'm really unwell and when I press 1, the message after this is, Phone lines are extremely busy, please try again later and cut off. Can never get appointment.
GP surgery review: lovemead-group-practice
Title: Used to be great
Rating: 4 out of 5
Visited: April 2023
This place used to be amazing. The nurses are still great and the receptionists are helpful and friendly. But, they have changed their booking system which means you can only get an appointment within 7 days & have to call everyday to see if any appointments are available in the next 7 days and if you are time restricted (evening appointments) it’s pretty much a no-go in all areas. The call line is always huge and takes on average 40 mins to get through, which just doesn’t work when you’re working. So getting a regular appointment is pretty impossible. Their online booking system, which I used to use, no longer has all appointments on so again you have to try & call. I gather if you’re really sick you can get to see someone, but routine appointments & consults are non-existent. I don’t know if they are short-staffed or if there is a failing in the system, great service if you can get through, and if there is an appointment, which is unlikely.
GP surgery review: lovemead-group-practice
Title: No one answering phones
Rating: 3 out of 5
Visited: April 2023
I tried multiple times calling the surgery throughout the day to set up a schedule but their phones only said try again later. Finally placed on hold and got a person on the other line only to be advised I cannot schedule an appointment
GP surgery review: lovemead-group-practice
Title: Amazing service
Rating: 5 out of 5
Visited: December 2022
In the last month I've had to contact the surgery 3 times for my children and on each time the level of care and service has been amazing, from the receptionist who has been kind and caring to the doctors/emergency nurses who have given an excellent amount of care. Each time I phoned at 8:30 which kept me in a queue for short time, but expected at that time of the morning. Thank you for your excellent care under the current pressures you have provided an excellent service and should be praised for your hard work. Wishing you all the best for 2023
GP surgery review: lovemead-group-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2022
Roundstone have taken good care of my family both before, during and after the pandemic. My son was assessed and referred quickly during the pandemic for a suspicious lump which thankfully turned out not to be cancer. My other son has a long term condition and repeat medication prescribing is always straight forward via the online service. I’ve experienced mental health problems and have always found the surgery team to be helpful by triaging the urgency of the problem and sorting out the right resolution be that an appointment to speak to someone on the day, a sicknote, a message to a GP or a repeat prescription.  The clinical team are excellent. The receptionists have a tough job. Do they ask awkward questions? Yes. Do I answer them? Also yes, because it helps them to help me. Do I have to contact them 3-4 times to be held in a queue for 45 minutes to speak to someone? Yes. Do I mind doing this? No. It’s a free service in demand from thousands of people. 
Have our prescriptions occasionally disappeared into the ether with no trace? Yes. Do I leave them a one star review and rant on socials about it? No. I phoned them, explained the situation and they retrieved the prescription and sent it to the correct pharmacy. 
Don’t believe the rhetoric and one star reviews. Help them to help you by being patient and respectful. I would recommend this surgery and continue to entrust them with looking after me and my family.
GP surgery review: trowbridge-health-centre
Title: Poor telephone service
Rating: 1 out of 5
Visited: December 2023
Some of the staff are pleasant to speak to but they are few and far between. I've called before to book appointments and had to call the other day to arrange to collect medication which were prescribed by the hosptial and the person I spoke to was rude and unfriendly. I've had the same experience many times before. You have rules in place to treat staff with courtesy but I think this should be the same for patients as well.
GP surgery review: trowbridge-health-centre
Title: Excellent support and follow up
Rating: 5 out of 5
Visited: July 2023
Clinicians continue to provide excellent support with follow ups, Patient Service Manager very helpful with admin query following discharge - thank you
GP surgery review: trowbridge-health-centre
Title: Still room for improvement
Rating: 4 out of 5
Visited: January 2023
I think the service is a lot better than what it used to be but still has room for improvement.

I called up to follow up on a recommendation from my GP for treatments and medication for mental health support. I was offered a telephone consultation on the same day with a specialist as there were limited appointments which I was greatful for. However I was surprised by comments made during my appointment insisting that I wasn't doing enough to manage my mental health. I felt pushed to start explaining my medical history and validate my reasons for calling without being asked this to begin with. The person I spoke to seemed annoyed when I tried to explain my situation. 

I can appreciate the high pressure staff must be under but I was left feeling dissapointed and discouraged by the service. It's hard enough reaching out for help without feeling like you're being judged just for asking for help.
GP surgery review: trowbridge-health-centre
Title: Flu jab
Rating: 4 out of 5
Visited: October 2022
I had a text asking me to comment on my experience on Saturday, but the link didn't work. Just to say, the whole experience was so easy. I was in and out in less than five minutes. The staff were efficient and so friendly.
Well done all
GP surgery review: trowbridge-health-centre
Title: Great service
Rating: 5 out of 5
Visited: October 2022
I phoned Trowbridge Health centre and explained my issue. From the receptionist being extremely helpful to the practioner who saw me the following day who was also extremely helpful I wish to say thank you. It’s easy to criticise so it should also be as easy to praise, Thank you
GP surgery review: trowbridge-health-centre
Title: Impressed
Rating: 4 out of 5
Visited: May 2022
This was the first time i have visited Trowbridge Health Centre.
There was a short delay in waiting for the phone to be picked up but a phone call apppoint was made for later in the day.
When my phone rang it was very short and I could not accept the call quick enough so I phoned back with no reply.
I decided to visit the centre to tell them what happened and the receptionist was fantastic.
She phoned the doctor who agreed to see me then and there.
From my experiance I cannot fault the practice except maybe giving a little more time for someone to answer a call.
Well done all.
GP surgery review: trowbridge-health-centre
Title: Phone calls
Rating: 1 out of 5
Visited: March 2022
I rarely ring the surgery but I have had to ringvtwice recently and I am absolutely appalled with the time I have to wait on the phone. I have collected my PX today and realised when I got home I have been given the wrong medication. I tried calling the surgery but waited 25mins then got put through but the phone just rang and rang for another 8 minutes do I eventually gave up. This is not my problem it's yours !!! I can't imagine how the elderly people feel trying to get through this ridiculous system !!!!
GP surgery review: the-pulteney-practice
Title: Great practice
Rating: 4 out of 5
Visited: January 2024
Pharmacy called the morning after a prescription request was put in. Pharmacist was really helpful and had discussed request with my GP . I felt very satisfied with the service
GP surgery review: the-pulteney-practice
Title: Stressfull experience
Rating: 1 out of 5
Visited: August 2023
I prefer to leave bouquets as opposed to brickbats, but so many faux-pa's of late have left me feeling abandoned by my surgery.I have tried for many weeks , at the request of my g.p to make an appointment to see him ! I repeat at his request.
Each day, no appointments & finally I was offered one for October.
By ringing the following day I was offered an appointment for September with my g.p .
Ringing yesterday to see if that could be brought forward I was told that I did not have an appointment ! 
Why ? 
Because they had listed it under my husband's name.
 Why would this be in my husband's name when he is in hospital & is unable to walk.
What  started out as a worry has become a tsunami of stress , and concern with the feeling that I am battling alone & its affecting my & my husbands health significantly
GP surgery review: the-pulteney-practice
Title: Over 3 week’s trying daily to get an appointment
Rating: 3 out of 5
Visited: July 2023
My doctor  kindly invited  meI ring to book an appointment with him & over the past 4 weeks   I have been ringing on a daily basis without success This morning  at 8.15 I rang literally pleading for an appointment, not  especially for today but asap please
The response reduced me to tears
I was in despair by the reaction & in fear of ringing back!
However I tried this afternoon but there is no hope in getting that appointment with my GP at all
The only appointment with a GP is September we have to give the reason for a request which surely is personal & optional.
I have asked to speak to my doctors secretary or the practice manager!
“ they will ring back” is the reply 
Thus far a deafening silence!
I have never given my practice anything but praise & have always been massively grateful for the entire teams service,
but this non communication has left me extremely worried.
GP surgery review: the-pulteney-practice
Title: Excellent practice - helpful and efficient
Rating: 5 out of 5
Visited: March 2023
My first time using the service since moving into the area - was so impressed by their efficiency and quick turnaround in getting me the help I needed. Every member of staff I dealt with both over the phone and in the surgery has been pleasant and helpful which is exactly the kind of support I needed. One of the most reassuring factors is how much each individual I dealt with genuinely listened to my concerns which has not always been the case in the past being a young person using the system. An excellent practice running in what I can only imagine are difficult times so thank you.
GP surgery review: the-pulteney-practice
Title: Dismissed and uncaring
Rating: 2 out of 5
Visited: October 2022
I have jumped through hoops for these doctors, worked through numerous GPs as they all seem to leave this practise and ultimately I am still in as much if not more recurring pain than before. I have been dismissed and spoken to rudley by practicioners and the lack of empathy  is unbelievable
GP surgery review: the-pulteney-practice
Title: Reception
Rating: 5 out of 5
Visited: September 2022
The receptionist was very kind and friendly which made the experience so much more pleasant.  I also received a phone call from the doctor who really took the time to listen.  Very positive experience.
GP surgery review: the-pulteney-practice
Title: Efficient, easy, friendly
Rating: 5 out of 5
Visited: January 2022
Without a doubt, every time I need services from the Pulteney Practice in Bath, my issue is resolved. Whether it’s to schedule an appointment, for an urgent prescription, or for my booster jab, the process is always quick and easy. I’m especially grateful for the efficiency of some of the doctors - when an urgent prescription is needed, they send it right away. Might I also add I didn’t even realise the needle had gone in when I had my booster!
GP surgery review: university-medical-centre
Title: Supportive Practice
Rating: 5 out of 5
Visited: March 2023
This practice understands the importance of mental wellbeing and is supporting my child very well.  They have a fantastic consent policy that allows me to help support my child during their difficulties.  If you are looking for a practice that has easy to follow procedures to access support, especially for mental health concerns, then this is the practice for you. Thank you to all staff.
GP surgery review: avenue-surgery
Title: Reception
Rating: 2 out of 5
Visited: September 2023
My partner has just dropped a sample down on my behalf and I was surprised at what he experienced. It was really busy, so was happy to queue and wait. The gentleman in front of him was trying to discreetly tell the lady on reception that he had a person problem to do with his genitals and she was not discreet at all and was very loudly asking him questions that he clearly didn't want everyone to hear. Surely being a receptionist in a medical situation you need to be discreet and mindful of the patients.
When it came to dropping the sample off, he was meet with rudeness! My doctor asked for the sample and I was given a stool sample pot. There was no form or bag and no instructions on when to drop it off, which is all the things she was very sharp about. If this what is needed then surely the receptionist needs to speak with the doctors for not directing the patients properly!! Everyone is under pressure at the moment and if you have signs saying "verbal, physical abuse and rudeness won't be tolerated" this also should be the case when receptionist or any member of staff speaks with the public - we also don't appreciate being spoken too in a rude manner and certainly when around sensitive matters
GP surgery review: avenue-surgery
Title: Awful awful place
Rating: 1 out of 5
Visited: September 2023
Impossible to get an appointment lines busy constantly and if you get through you're in a huge queue waiting an hour to get through just to be greeted with rude reception staff. Always told "urgent only" like they're doing you a favour and that's too much to ask of them. Doctors Google information and most are generally useless! 
I was sat at A&E for 4h with my child because I couldn't get through at all just to be told nothing we can do for you see your GP which Is again not accessible my child has been fobbed off for a month and not getting better GPs advise is useless and unhelpful being passed around between GP and urgent care neither couldn't care less. If you can't handle the volume of patients maybe there should be something done about it
GP surgery review: avenue-surgery
Title: Superb reassuring service
Rating: 5 out of 5
Visited: July 2023
A huge thank you to the desk staff. I needed urgent 8am help and advice for my dad. The 2 ladies couldn't have been more helpful. Their kind, reassuring and professional attention was exactly right. Thank you very much. A worried daughter.
GP surgery review: avenue-surgery
Title: Not fit for purpose
Rating: 1 out of 5
Visited: July 2023
Absolutely dreadful place , staff have no interest and it’s impossible to get an appointment , I have spent hours trying to get through on the phone only to be told I have to sort it myself..!! I was forced to be without my antidepressants fir 5 days , I was so close to killing my self and they didn’t care .
I rang today as I cut my finger tip open with a pair of secateurs and it is infected , they refused to help me & said I had to go to Froome th a medical centre . I am disabled , elderly and have no friends in the area that can take me so that’s not possible  yet still they won’t help me , so I am at home alone and in pain because my HP Surgery doesn’t care .
If you have another option for another practice I strongly suggest you take it as   this one isn’t fit for purpose
GP surgery review: westbury-group-practice
Title: Not a practice I would recommend
Rating: 1 out of 5
Visited: April 2023
You cannot book any sort of appointment in advance at this surgery.  Even if you are elderly, have been suffering from a worrying symptom for weeks, and though you have tried self medicating it hasn't improved, you still cannot make an appointment.  You have to ring first thing in the morning, sit in a queue and then be told at the end of a long wait that there are no appointments left and try again tomorrow.  Even if you take th time to travel to the surgery you are stone walled by the reception team who, it seems, are qualified to decide whether you deserve to see a GP and will even suggest you see the pharmacist without having any idea of whether your symptoms are potentially life threating.  Horrendous and ridiculous system. I hope people take them to the courts for negligence.  Not all surgeries do this with many allowing those with non urgent but worrying symptoms being able to book ahead.  Sad thing for those in Westbury is that this is the only practice - there is no alternative.  This practice has always had the monopoly in Westbury, and it has simply got worse in the 40 plus years I have lived in the area.  Thumbs down from me