janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: woodhouse-hill-surgery
Title: Amazing practice
Rating: 5 out of 5
Visited: May 2022
I’m extremely satisfice with my GP . She is very professional and caring, and my health has improve so much thanks to her. Also all the team is always friendly and supportive.
GP surgery review: woodhouse-hill-surgery
Title: What a waste of Time and Effort
Rating: 1 out of 5
Visited: February 2022
I have been with this surgery for nearly 8 years now, I have persevered with their lack of empathy and bad  behaviour. I took my parents in to have them registered as they now live with me, Right from the start it became an issue for the 2 ladies on reception. First I was asked for an NHS number for my parents - They are new to the country and do not have an NHS Number I said , In that case we will not be able to register them here at the surgery I was told. Then I was told to go and register my parents at the White House, So I drove all they way down to White House only to find out that I have been give wrong information. I am now really sick of this surgery and its staff. I called back to speak to the practice manager only to be told she wont be in till tomorrow and might not even call you back even after leaving my name and number for her. They would not even give me her email address to raise my issue with her. 
what a shambles  is this place turning in to ?
GP surgery review: the-dekeyser-group-practice
Title: Excellent service
Rating: 5 out of 5
Visited: July 2022
I visited the Practice in July 2022 with symptoms which were causing worry and anxiety. My Gp advised attending A&E for assessment and was given numerous tests and checks. Further tests were requested by the GP and the outcome proved reassuring. I've been extremely impressed by the speed and thoroughness of treatment and wanted to express this positive feedback, especially during such a difficult time for the NHS
GP surgery review: the-dekeyser-group-practice
Title: Booking Appointments
Rating: 4 out of 5
Visited: June 2022
I don't have any issues with the quality of care given once you eventually obtain an appointment. 
Something has got to be done to improve the way an appointment to see a Doctor can be obtained. Many people have very real concerns about there health problems and need that Face to Face with a medical expert for that all important life saving early diagnosis so the relevant treatment can be prescribed.
GP surgery review: the-dekeyser-group-practice
Title: Extremely Helpful
Rating: 5 out of 5
Visited: June 2022
I have been poorly for a few days prior to attending my GP.
After my consultation and a visit to A&E I was then required to visit my GP again.
The manner in which I was looked after was great and the staff were fantastic.
Keep Up The Great Work
GP surgery review: the-dekeyser-group-practice
Title: Fabulous nurses
Rating: 5 out of 5
Visited: June 2022
Came in for a 'lady procedure' and the nursing sister was brilliant. She explained everything thoroughly and put my mind at ease throughout. Amazing bedside manner.
GP surgery review: the-dekeyser-group-practice
Title: My practice for over 36 years
Rating: 5 out of 5
Visited: June 2022
As with any other appointments I was treated with the utmost respect and care. My concerns were taken into account and the appropriate referral made. I have nothing but praise for The Fountain Medical Centre, every doctor I have seen over the years has been thorough, expert and most of all caring. I cannot recommend them highly enough. Thank you to all the staff and doctors at this practice for your outstanding work.
GP surgery review: the-dekeyser-group-practice
Title: Relaxed appointments
Rating: 5 out of 5
Visited: May 2022
Over the past few weeks attended for different issues and the team made me feel very relaxed even though I was really worried 

2 courses of different antibiotics 
Mini pill
Chest X-ray referral (back all clear)
Bloods taken
Smear
And prepping for coil to be fitted

I’m more relaxed now than I’ve been for months
GP surgery review: the-dekeyser-group-practice
Title: Cannot speak to a doctor.
Rating: 1 out of 5
Visited: May 2022
I have been trying to speak to a doctor for weeks and every time I can I can't speak or see anyone. 

I have been prescribed iron tablets that I can't take as they don't agree with me and I can't speak to a doctor to change them.

I also want to speak to a doctor about my female health as at certain times of the month I feel desperately like I can't cope and have been having these feelings for a while.

Who is the priority here? What will it take for me to be seen - I feel like if I am dead it will be easier to be taken seriously.
GP surgery review: the-dekeyser-group-practice
Title: Great practise
Rating: 5 out of 5
Visited: February 2022
Had a double appt. Late getting in but the doctor was brilliant very thorough and explained everything to me. Thank you
GP surgery review: the-dekeyser-group-practice
Title: Excellent service
Rating: 5 out of 5
Visited: February 2022
I rang the surgery at 7.15 am, received an appointment for my requested GP straight away and my treatment was kind and respectful from both the receptionist and the GP.  I have been a patient here for many years and cannot fault the service.  All the staff have done an excellent job in keeping going and looking after their patients during these difficult times.
GP surgery review: the-dekeyser-group-practice
Title: The perfect appointment
Rating: 5 out of 5
Visited: February 2022
I had my first pap smear done at this GP - and my doctor couldn't have taken better care of me. I initially came in a bit nervous, but she calmed me right down with her smile and by explaining to me how it would all go down, what to worry about and not. No pain, no discomfort, I am so grateful. It was the most positive first experience I could've had.
GP surgery review: westgate-surgery
Title: Considerate
Rating: 5 out of 5
Visited: May 2022
On going into see the doctor I  was treated extremely well so I understood well what the doctor was saying to me really pleases
GP surgery review: westgate-surgery
Title: Amazing
Rating: 5 out of 5
Visited: May 2022
Saw the HCA today and she was lovely had a lot of time for me. I can’t praise the surgery enough  they have all worked very hard through the pandemic
GP surgery review: westgate-surgery
Title: Excellent
Rating: 5 out of 5
Visited: May 2022
I moved here 5 years ago and have been very pleased with the care and service I have received.  The staff on reception are always polite and helpful. The Medical Team are caring and nothing is too much trouble. Feel very fortunate to have found such a wonderful practice.
GP surgery review: westgate-surgery
Title: Caring Practice
Rating: 5 out of 5
Visited: May 2022
Whole process was efficiently organised. On the day the appointment went well with minimal waiting time. Caring doctor. Good communication via text message with timely reminders.
GP surgery review: westgate-surgery
Title: Patient friendly practice
Rating: 5 out of 5
Visited: May 2022
Westgate staff from receptionists to doctors all provide patient friendly service. My husband 79 ( who has complex conditions ) and myself 74 find the mixture of telephone and face to face consultations exactly what we need . The medical and pastoral care is second to none.
GP surgery review: westgate-surgery
Title: Health check
Rating: 5 out of 5
Visited: May 2022
The surgery seem to be really thorough. Communicate well. Getting in touch regularly to update situations. Have been all through Covid too.
GP surgery review: westgate-surgery
Title: Diabetic review
Rating: 4 out of 5
Visited: May 2022
Nurse helpful listened and answered questions due to system I seem to see a different person every time which can cause I think they said explaining what I have been doing and there can be overlap on my stomach problem tablets or gallstones service good
GP surgery review: westgate-surgery
Title: They really are a team
Rating: 5 out of 5
Visited: May 2022
Was very pleased to receive a booked phone consultation - I'd been driving the first time they rang but they tried again. Had very realistic and helpful advice on a longterm problem. They were patient and answered all my questions with plenty of explanation which I appreciated very much. Attention to my particular concerns and detailed discussion meant I felt listened to. Very useful, considering it was via telephone!
GP surgery review: westgate-surgery
Title: I have received great service
Rating: 5 out of 5
Visited: April 2022
Following what I expected to be a standard smear appointment, I have needed follow up care - this has been caring, prompt and thorough
GP surgery review: westgate-surgery
Title: Good doctors
Rating: 5 out of 5
Visited: April 2022
Very kind and understanding when I attended feeling very unwell. Reassured me and followed up the next day with a phone call to see how I was!
GP surgery review: ilkley-&-wharfedale-medical-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: January 2024
I have just returned home after an appointment with Jane, the Practice Nurse. This was my first meeting with her. She was totally professional, courteous, pleasant and took time to explain several issues. I am conscious of the pressure Health Professionals are currently experiencing but she was exemplary in her attitude and wonderful representative of Iwmp staff.
GP surgery review: ossett-surgery
Title: Efficient practice
Rating: 5 out of 5
Visited: October 2022
Rang appointments today and selected call back to avoid waiting in queue. Appointments rang me 10 minutes later, I explained problem and was told doctor would ring me. Doctor rang and after discussing problem a prescription was sent to pharmacy for me to collect. Exactly what I wanted, efficient polite service.
GP surgery review: ossett-surgery
Title: The doctor was really good
Rating: 5 out of 5
Visited: October 2022
I saw the doctor and was really helpful and understanding. I was referred  in the right direction with my problem. So I came away with a contented mind.
GP surgery review: ossett-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: October 2022
Excellent service, staff are friendly and efficient. When making an appointment they assess your needs to ensure that the right level of care and expertise is sought.
GP surgery review: ossett-surgery
Title: Good efficient practice
Rating: 5 out of 5
Visited: October 2022
Have been with this practice many years and always get a good service. Never had too much of a problem getting an appointment and feel like my needs are being looked after.
GP surgery review: ossett-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
I had a call today for an appointment and the person I spoke to was helpful, understanding and truly wonderful.
GP surgery review: ossett-surgery
Title: Service Opinion
Rating: 4 out of 5
Visited: October 2022
Hi
I very rarely visit the doctor, I visited this time and had a few things I wished to discuss with the doctor. I was told I could only discuss one as my appointment was time limited which seemed daft as surely it is better discussing all in one appointment than several appointments which I found annoying.
I have no challenge with the doctor or the experience with the doctor, it is obviously the system but the this system means the patient has a poorer experience.
I am not challenging the surgery or staff for something they can’t fully control as they were all helpful.
My main wish would be having time to discuss the concerns I have at one appointment and gain an health professionals advice, rather than possibly making further appointments and using up the doctors time.
Once again thank you for the advice I did receive but my others concerns I wished to discuss must wait and I will make further appointments if they become more of a health concern.
GP surgery review: ossett-surgery
Title: Very helpful staff
Rating: 5 out of 5
Visited: September 2022
I rang at 8am and was caller no 1 so hardly had to wait to speak to someone.  The man who answered the phone was very patient and helpful and offered my husband an appointment at a time to suit him.  The GP we saw was extremely pleasant, knowledgeable and helpful and took her time to answer all our questions and explain what she was going to do.  We left feeling that everything had been dealt with satisfactorily.
GP surgery review: ossett-surgery
Title: Extremely helpful and caring
Rating: 5 out of 5
Visited: September 2022
Yesterday gave me great comfort with the caring service I received from the secretary and GP who went that extra mile to help me. I was treated with great compassion from my first phonecall for advice through to seeing the GP the same day.
GP surgery review: ossett-surgery
Title: Lovely staff
Rating: 4 out of 5
Visited: September 2022
Call times seem quite long every time I call but the call back system is brilliant. 

Cannot fault any of the staff. All very friendly and always helpful and will go over and above.  

I don’t however like the fact the surgery has 2 sides. It needs to be all in 1. Very inconvenient when you’re at the wrong side and it’s impossible to remember which side you were at last time.
GP surgery review: ossett-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: September 2022
Very excellent and professional staff.  The doctor I saw was very understanding caring. Running late and apologised.
GP surgery review: claughton-medical-centre
Title: Receptionist
Rating: 5 out of 5
Visited: January 2024
Good afternoon
I wanted to highlight my experience Tuesday morning while waiting for my appointment. I sat the the waiting room for over 30 mins and in that time I saw the receptionist go above and beyond in Claughton medical centre.  She was so lovely to everyone she spoke to and went above and beyond for others that were elderly or vulnerable. She welcomed people by their name if she recognised them. Booked them in as they went to approach her or the screen to save their legs etc. She was cheerful and just happy in  general. Please pass in the feedback 
Kind regards
Racheal
GP surgery review: wilmslow-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2022
I have had to visit the surgery a number of times this year. I have always had excellent service from the receptionists who have got me appointments to see a GP often on the same day. I have also had excellent service from the GPS.
GP surgery review: wilmslow-health-centre
Title: Very good practise
Rating: 4 out of 5
Visited: September 2022
Attended for many years. Always had good service and consultations with the doctors   Like all surgeries it is now difficult to see a doctor everything is on line. I guess this is the future. No problems with ordering repeat prescriptions
GP surgery review: wilmslow-health-centre
Title: Best practice
Rating: 5 out of 5
Visited: September 2022
I have been attending Wilmslow
   Health Centre since it opened, and
   have always found the staff to be
   Professional, friendly and helpful.
   I have no complaints.
GP surgery review: wilmslow-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: September 2022
Visited on a very busy Saturday morning for flu jab. Lots of staff directing patients, well organised.
GP surgery review: wilmslow-health-centre
Title: Very professional
Rating: 5 out of 5
Visited: September 2022
When I require urgent attention for chest infections they respond quickly. 
An appointment is made and medication provided very quickly.
GP surgery review: wilmslow-health-centre
Title: Efficient Practice
Rating: 5 out of 5
Visited: September 2022
Very efficient, helpful practice with pleasant staff. Went for flu jab recently and was all done and dusted within 10 minutes, everything so organised.
GP surgery review: wilmslow-health-centre
Title: Good practice
Rating: 5 out of 5
Visited: September 2022
Arrived for flu jab, when it was mentioned I was due for a covid jab 3 days later was suggested I had it on this visit so an extra trip was avoided.
GP surgery review: wilmslow-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2022
Had my flu jab earlier this month.Very well organised,in and out extremely quickly.Pleasant,efficient staff.Highly recommended.
GP surgery review: wilmslow-health-centre
Title: Poor access to any doctor
Rating: 2 out of 5
Visited: September 2022
Great difficulty in getting a face to face appointment with a doctor, despite explaining that I had already been through a fruitless loop following a telephone assessment
GP surgery review: wilmslow-health-centre
Title: Good practice
Rating: 4 out of 5
Visited: September 2022
Always friendly and helpful staff. Usually a good experience when seeing clinicians. All in all a caring practice.
GP surgery review: west-derby-medical-centre
Title: Re peat prescription
Rating: 1 out of 5
Visited: September 2022
Put my husbands repeat prescription in on Friday morning it is now wed pm and I have had to call 111 to get the prescription as is been done did call this morning and the receptionist couldn't understand why it not been done and told me the prescription would be at the pharmacy by 1pm called pharmacy and the prescription still not been done my husband is on a lot of medication which cannot me missed so he had no medication this morning and if I didn't call 111 he would have no medication for this evening and going into tomorrow this is peoples health you are messing with absoultly discussing
GP surgery review: west-derby-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: September 2022
I haven’t seen a doctor in over 2 years ime 75 years of age with copd I’ve tried to make appointments but by time I’ve got through all appointments have gone before covid you could get appointments easily so I can’t see why it hasn’t gone back to being able to see a doctor now as covid has gone better the practise is absolutely diabolical you can’t even access patient access correctly I have now given up all hope of ever seeing a doctor again
GP surgery review: west-derby-medical-centre
Title: Reception team do their best, it’s so busy at times.
Rating: 3 out of 5
Visited: August 2022
I feel for the Reception team sometimes, it’s such a busy practice. Some of them have been there for years. It’s a very difficult job and I think most of them handle it with the utmost professionalism and respect. 
However, it so very difficult to see the receptionist through the glass and also to converse with them. Making clear and concise communication difficult. I understand the need for the screens, of course I do. But perhaps the lighting could be adjusted or something. Some of the team seem to sit very low in their seats and some speak into their chest so it’s virtually impossible to hear them. The open plan office space behind reception is very nice too. But not at all confidential.  Often times I find myself or hear others with raised voices. Sometimes you don’t want to say things loud in the open plan reception / waiting area. Just a bit of feedback.
GP surgery review: west-derby-medical-centre
Title: Econsult out of time - Fobbed Off
Rating: 1 out of 5
Visited: August 2022
Submitted econsult Monday got reply will call by Tuesday 6.30pm nothing so sent automated message that I had not received a call, Wednesday 1.30pm nothing so rang surgery was told oh yes can see it there... put on hold then come back with someone will call you today... A Dr did ring eventually not one person apologised for the oversight....I felt that I was being humored in the consultation, and Dr just wanted to prescribe more pills or different ones and at the end I was asked is there something I want them to do......
GP surgery review: west-derby-medical-centre
Title: Horrendous reception
Rating: 1 out of 5
Visited: August 2022
I called at 8am and was on the phone for hours to make an appointment. When I finally got through I was told there were no appointments left for that day so I’d have to wait for a phone consultation for the next day. After being told my consultation would be the following morning, it reached midday and I’d still not heard anything so I waited another hour on the phone to get through only to be told that the receptionist had not actually made the appointment and there was no record of it logged. The receptionist made out that I was a liar because when he asked his colleagues no one admitted to not logging my consultation. This is absolutely appalling. To find out one receptionist can’t do their job responsibly and another makes the patient out to be a liar is disgusting. I know you’re busy and understaffed but the attitude and ignorance of these staff members is not an underfunded NHS issue. Sort it out.
GP surgery review: west-derby-medical-centre
Title: Changes to booking appointments
Rating: 1 out of 5
Visited: August 2022
I was at the surgery at 7.30am today to get a face to face appointment with a doctor . The system being that face to face appointments are allocated on a daily first come first served basis . After waiting 45 minutes I was told that as of last monday the new system was that all doctor appointments  for the week were being allocated on a monday on line .Why did the practice not notify all patients of the change ? and what happens if you fall ill on a tuesday ? do you have to wait 6 days before you can even try to get an appointment
GP surgery review: west-derby-medical-centre
Title: Service does not work
Rating: 1 out of 5
Visited: August 2022
The service does not work - if you are lucky enough to get through close to 8am you will be placed on hold for 10-15mins and then cut off losing all hope of getting back through again and actually getting an appointment.  Even for a 6yr old child who was treated for suspected sepsis in February and is poorly again at a time where a series childhood bug is doing the rounds! You cannot get by with "the whole of the NHS is struggling, it is not just us" when you are unable to offer even basic service need for your most vulnerable patients.   How you have not been investigated by the CCG I will never know!!
GP surgery review: west-derby-medical-centre
Title: Practice Nurse
Rating: 5 out of 5
Visited: August 2022
having attended today 30/08/2022 for a examination for my medical condition, as always the practice nurse was professional and caring in her treatment of me, you always get an exceptional package of care from her, i do hope she never leaves the west derby medical centre, i would then feel my level of care would depreciate, pity they will not allow me to name the practice nurse, but everyone will know who she is by the care they receive.
GP surgery review: west-derby-medical-centre
Title: Where are the promised improvements to Appointment booking?
Rating: 1 out of 5
Visited: July 2022
In April the new Practice Business Manager posted that they were reviewing patient access "as a matter of urgency" and that "you will see an improvement in our access over the coming months"
Two months on and nothing has changed. I have been trying to get an appointment for 2 weeks now!!!
GP surgery review: west-derby-medical-centre
Title: Absolute garbage
Rating: 1 out of 5
Visited: July 2022
I have never found the reception staff to be particularly helpful but they seem to get worse. They are either completely incompetent or very dishonest. My wife had to have a 24hr blood pressure monitor. She was told that the results would be sent to the GP surgery. We waited a few days to give them time. Surgery have said each time that they have not arrived. The cardiac centre say that they were sent the next day. Yesterday one of the reception staff said that the results were there and the doctor would phone the next morning. Doctor phoned. Said the results were not there. This entire practice is riddled with incompetence and a lack of care. We need a new doctor. I'm  yet to see a positive review about this Surgery.
GP surgery review: the-cedars-medical-centre
Title: Prompt service and very friendly
Rating: 5 out of 5
Visited: September 2023
Always ready to help sort out with appointments and anything needed urgent or non urgent. Staff are always ready to listen to concerns with health issues