janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: marple-medical-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: October 2023
The whole experience from the receptionist to the Doctor was really great, I would definatly recommend this practice
GP surgery review: marple-medical-practice
Title: Online triage
Rating: 5 out of 5
Visited: November 2022
Many thanks to the receptionist who advised me to use your online triage system earlier today.  I now have my prescription.  I'm very impressed with how well this worked for me.  Please pass my thanks to the reception staff.
GP surgery review: marple-medical-practice
Title: Incredibly prompt service
Rating: 5 out of 5
Visited: November 2022
I went for a Covid booster at Trinity Methodist Church and the staff also offered blood pressure readings. I had not had mine checked for over a year, but had never had high blood pressure. I was shocked when the technician said my blood pressure was over 200. They must have reported this to my surgery, Marple Medical Practice, because by the time I walked to the car, Marple Medical was ringing me to ask about my symptoms and suggest I go to A & E. I didn't go, but they called again the next day and requested I come in for an appointment, which I did. The doctor prescribed blood pressure medicine which has everything under control now. Their prompt action may have saved me from having a stroke.
GP surgery review: marple-medical-practice
Title: Great service, efficient, clinically driven
Rating: 5 out of 5
Visited: September 2022
I think the service here has been really fantastic. Online and by telephone. I have been listened to had my needs met in a timely and efficient manner. Thanks
GP surgery review: marple-medical-practice
Title: Fantastic service and GP
Rating: 5 out of 5
Visited: August 2022
In 62 years, this is the best GP experience I have had.
Easy to get appt and the GP was brilliant, she listened, was thorough and treated me with alot of respect.
Thank you.
GP surgery review: marple-medical-practice
Title: Very caring and extremely efficient.
Rating: 5 out of 5
Visited: May 2022
This is not the first time  I have used the online system at this surgery but it's just brilliant! I sent in an online triage form Monday - non urgent but important issue. Everything was dealt with brilliantly - great communications from a very kind Doctor and such a helpful system. My reply was dealt with by text ( as I requested) This is so helpful in these busy times and leaves physical & phone appointments for those who need them. Such an efficient  and very caring Practice. The health care assistants are so lovely too whenever I have to go for blood tests. Thank you so much everybody!
GP surgery review: marple-medical-practice
Title: Great nursing staff
Rating: 5 out of 5
Visited: January 2022
First class appointments with a very caring and knowledgeable head nurse,
who I feel  goes out of her way to provide the most effective route possible to a becoming a healthier person.
GP surgery review: springfield-surgery
Title: Professional and Caring
Rating: 5 out of 5
Visited: June 2022
I have always received a professional and caring service from Springfield surgery. 
The surgery has a patient participation group who provide feedback and are kept informed of changes. The surgery continues to expand it's services to patients.
GP surgery review: beacon-medical-centre
Title: Terrible
Rating: 1 out of 5
Visited: April 2022
I was trying to call to book an appointment about my infant 3 days and they never had an appointment. When I was saying that is about an infant and is important they said that they can not do anything . Terrible .
GP surgery review: charlestown-md
Title: Disgraceful service.
Rating: 1 out of 5
Visited: July 2023
Tried getting an appointment for blood tests. I work away and only get hone every couple of months, absolutely no flexibility, understanding or care. Nearest appointment I could get was 31st August!!, what a joke. A day later, they even sent the wrong repeat prescription the chemist. I had to waste time on Saturday trying to get my BP tablets from the chemist as they had sent some sort of cream!!. Avoid at all costs.
GP surgery review: charlestown-md
Title: Friendly & helpful
Rating: 4 out of 5
Visited: February 2023
After recently visiting the Practice, I cannot fault the staff, they were friendly and very helpful as well as caring.  We are all good at slating the bad but felt the staff here deserve a thank you especially in the difficult times as I would not want to work in the NHS with the current pressures !
GP surgery review: charlestown-md
Title: Diabolical
Rating: 1 out of 5
Visited: February 2022
Please do not consider registering with this practice ! 
You’re advised to ring at 8am for an appointment on the day,started at 7.58am this morning took over 50 attempts to just get the ring tone then put on hold for 40 minutes to be told there are no appointments left.
This is not a one off this has gone on since the start of the pandemic last year so asked why is it now so difficult when things are getting back to normal,receptionists reply was their short staffed.I can only assume they’ve been short staffed since last year then.
On the odd chance we have been fortunate enough to get a phone consultation we have only twice spoke to a GP.
I’m told my only other option to see a GP is to now go through 111 which will be as length.
GP surgery review: charlestown-md
Title: Horrible medical centre
Rating: 1 out of 5
Visited: January 2022
The worst surgery I’ve ever been to.
Long waits, takes ages to get a hold of the surgery on call, no appointments, rude receptionists, only one or two doctors available.
GP surgery review: conran-medical-centre
Title: Avoid, lack of professionalism
Rating: 1 out of 5
Visited: December 2022
Avoid this place, rude staff and lack of professionalism. I had a blood test and never get the results. I was keep getting messages saying that they try to call me, when they never did. I called twice to explain them that i work on my phone so its impossible to be called and not answer but i have been treat with disrespect.
GP surgery review: dam-head-medical-centre
Title: great surgery
Rating: 5 out of 5
Visited: December 2022
It is a very good surgery have been there for many years But recently have tried to call the surgery and waited on the telephone for over 10 minutes yet No one answered  So I tried at least 4 times that day and still No one answered again  Why? Do not know it was a Wednesday morning What the staff were doing I do not know. I do not normally have any problems getting to speak to someone but that day 21/12/22 I do not know what happened. As it is a Very Good surgery and the  Doctor I see is a very good doctor .
GP surgery review: fernclough-surgery
Title: Fantastic admin and reception
Rating: 5 out of 5
Visited: July 2022
I am the daughter in law of one of your poorly patients. mb constantly goes above and beyond to provide best holistic appropriate care and support. Not only does she ensure dad gets amazing care she always considers his and our ideas, needs and expectations. As a family, mb and all admin staff we cant thank you enough for your seamless care (people are too quick to have a go at admin and reception but you all do an amazing job) thank you from the whole family xx
GP surgery review: the-avenue-medical-centre
Title: Outstanding practice
Rating: 5 out of 5
Visited: December 2023
Every member of the Avenue medical team are amazing. The care and positive attitude of all the staff fills me with thanks and admiration for the great job they do. I have been at this practice all my life and wouldn't want to go anywhere else. 
They are helpful, keep me calm when receiving slightly concerning news and help to ensure I stay fit and healthy...both medically and mentally. 
I never feel rushed when in with any of the doctors or nursing staff. 
Absolutely brilliant.   Thank you 😊
GP surgery review: the-avenue-medical-centre
Title: Commitment to the people they serve
Rating: 5 out of 5
Visited: October 2023
For the second year running, The Avenue practice has delivered Flu vaccinations and mini MOT's to our residents.
They go above and beyond to help and support our residents remain healthy .
We look forward to continuing our partnership working bringing our community together.
GP surgery review: the-avenue-medical-centre
Title: Avoid unless you want a flu shot!
Rating: 1 out of 5
Visited: October 2023
I have been at this practice in one form or another since 1970. I have seen a decline in the past decade of patient care and now at the point of despair. I note that they are still taking new people on their books which amazes me as the care and appointments they offer are like finding a Wonka Golden ticket. I have had numerous txt inviting me for a flu shot but (££££) but have been trying daily /weekly since Aug to book a smear test - no appointments. Having had an abnormal one in the past I am more worried about cervical cancer than getting the flu! In the end they told me to go the the local STD clinic to get it done.
GP surgery review: the-avenue-medical-centre
Title: Today 5th April next appointment sometime in May
Rating: 3 out of 5
Visited: April 2023
I really thing that since the old doctors left the surgery they have lost there focus on the patients and a little of the old customer care that there used to be way back when
GP surgery review: the-avenue-medical-centre
Title: Worst practice
Rating: 1 out of 5
Visited: December 2022
The only time I managed to get a appointment is when my surgeon had to cancel my operation on the table in the hospital..my bloods were hypo and was advised to see the Gp the next day.i spoke to them and with hesitation they gave me the appointment.Last 3 years has been terrible trying to get a Face to Face appointment.i understand the COVID situation but people are dying because the GPS are not upholding their status as someone we can rely on.They are making a mockery of their names as a GP.people are giving up on them and just relying on over the counter medicine.Appauling
GP surgery review: the-avenue-medical-centre
Title: Absolute disgrace
Rating: 1 out of 5
Visited: February 2022
2 year old Child had bad rash in  mouth I though could be foot and mouth no appointment sent to a clinic at 7-30 in evening only to be told when I arrived that this was not a gps but a covid clinic and shouldn’t have been sent there in the first place
GP surgery review: the-avenue-medical-centre
Title: This is the best GP practice I’ve ever been in.
Rating: 5 out of 5
Visited: February 2022
My name is Philip Harry Price and I have a chronic, long term debilitating condition, with other possible complications such as pre- diabetes, high cholesterol and high blood pressure.
The availability of GP’s has been excellent. The concern and quality of advice has also been excellent. The nurses I have come across for diabetes advice, blood pressure advice and taking blood and cholesterol levels has also been excellent. 
Receptionist have also been excellent, very understanding and helpful. Compared to all the GP practices I’ve been in (about 8) they are the best. Thank you, lovely people.
I have been in many GP’s practices as I’ve said and all around GB in my 64 yrs on this planet from Ash Vale in Surrey to Strawberry Gardens in Heysham Lancashire and this practice has been, by far the best. 
The whole team at The Avenue Medical Centre are caring, efficient and effective. They practise quality care and very good medical advice. 
I am very happy to remain in the excellent care of this Practice.
Thank you so much The Avenue Medical Practice.
GP surgery review: the-avenue-medical-centre
Title: Highly professional service.
Rating: 5 out of 5
Visited: January 2022
I called on the first working day of the new year, 4/1/2022. I had to wait a long time before the call was answered but I understand this was due to a massive number of calls. I was very concerned about what appeared to be a carcinoma that had developed on my wife's shoulder. The receptionist was highly efficient and professional and understood my concern and recognised the urgency. Within a minute I had received a link which I could send a photo to and 30 minutes later had a call from a doctor and an appointment was arranged for an examination. Extremely quick and professional response by both the doctor and receptionist, (name fed back to the practice at the time) during a very busy and difficult time. Well done!!
GP surgery review: the-singh-medical-practice
Title: Poor Communications
Rating: 1 out of 5
Visited: August 2023
On the rare occasion that I require service from this practice, I have been informed when telephoned in that the process/procedures has changed. As a patient I would expect to be notified of fundamental changes on how I'm supposed to book appointments with my doctor(s) and not have to speak with receptionist who have no concept of customer service when dealing with patients who don't know the changes, yet they deliver a patronising tone when  speaking and made to feel like I'm wasting their time!!
GP surgery review: the-singh-medical-practice
Title: Creative practice
Rating: 5 out of 5
Visited: May 2023
What a great idea for Saturday blood clinic. I was so glad to book in and attend my appointment on bank holiday Saturday! Didn’t need to take any time off from work. Appointment went smoothly and no delays. Thank you
GP surgery review: the-singh-medical-practice
Title: Great staff
Rating: 5 out of 5
Visited: April 2023
Very polite and friendly receptionists, made me feel at ease when visited the practice. Even though that ordering prescriptions is different, they have explained it well
GP surgery review: the-singh-medical-practice
Title: Poor
Rating: 1 out of 5
Visited: April 2023
I been calling to the receptionist for more than 35 minutes, and i have been only number 2 in the queue so i,am thinking how is possible that every person was listened for 20 minutes by a receptionist,because as soon that they got you the call they will try to rush and close you phone really quickly.
GP surgery review: the-singh-medical-practice
Title: Impossible to book a GP appointment
Rating: 1 out of 5
Visited: March 2023
I called regarding an issue with my dad about a lump and I was looking to book a GP appointment. In the past, we were always able to book an appointment a week in advance. The reception informed me that they no longer take advance appointments and people will either have to call at 8am or physically go into the surgery at 8am. 

There are people who have to work in order to make a living and is not always available to either be on hold for an hour from 8am or to miss an hour of work in order to book a GP appointment. 

The lack of service is becoming concerning as many people will miss out on important health checks or may not even get things checked altogether!
GP surgery review: the-singh-medical-practice
Title: Positive changes
Rating: 5 out of 5
Visited: March 2023
Since the old doctors have left you can see a lot of positive and modern changes. Admin Staff are friendly and happy, I’ve spoken to the lady managers without any issues few times when I needed, they have sent patient satisfaction surveys and the practice is promoting patient’s opinions around the building. Looks like the practice is trying to do better
GP surgery review: the-singh-medical-practice
Title: Worst customer service
Rating: 1 out of 5
Visited: January 2023
Never book appointment if you go to GP personally and from 0800 to 0801 recording is, we are closed and then we are busy so cal later as it happened from last 2 weeks
GP surgery review: the-singh-medical-practice
Title: Awful practice
Rating: 1 out of 5
Visited: December 2022
They moan and tell you not to come to the surgery in the morning anymore and all appointments have to be booked over the phone at 8am in the morning… been sat on hold as caller number 3 in the queue for almost 2 hours this morning with no movement and no one picking up! Severe chest infection and can’t even get an appointment with your own doctors to get antibiotics, the place is a shambles! Don’t even bother trying to sign up here
GP surgery review: the-singh-medical-practice
Title: Problem with contact GP
Rating: 1 out of 5
Visited: November 2022
Hi I have problem contact gp I try calling this time 4 time every day after 8 am still nobady pick up the phone. Nobady call me back. Then I visit reception same problem just tell me I need to call morning after 8 am if I want to spoke with GP well I calling like 10 times every day after 8 am. This action and attitude is unbelievable.
GP surgery review: the-singh-medical-practice
Title: Poor practice and poor communication
Rating: 1 out of 5
Visited: June 2022
I came from london to register here and i have 6 months old baby girl that time and receptionist did not guide my correctly and her attitude was unprofessional,rude and ignorant. I am very upset even i provided all documents to the reception for registeration. Now again i just visited today to know about my registeration and again same receptionist was there and dealt me again very very wrongly. This GP does not provide any informtion whether i have register or not until i come myself to know.
Very very bad in communication. I dont know how many people are being effected due to them lack of communication.
I came after 3 weeks to know about my registration.
Secondly i requested to book my baby girl appointment and she said go back to home and book over the phone even though she could have opportunity to book straightway. Last 3 and half month i have no baby checkup by health visitor and she did not recommend me to ask for health visitor.

I am helpless i dont know who will be responsible if anything goes wrong for my baby and wife.
GP surgery review: valentine-medical-centre
Title: poor service
Rating: 2 out of 5
Visited: November 2023
I had an accident at home sat night and suffered a severe blow to the head which caused dizzines. My wife called Crumpsal hospital who sent a taxi to bring me in at 3am sat morn. Had to wait in A&E for 5hrs before seeing a doctor who was most helpful and arranged ECG which was OK but said I had high blood pressure and should see my G.P. on monday. Phoned Valentine Medical centre 9:10 am mon morn. and was told No appointments available and I should phone the following day at 8:45 and never asked what the problem was and could not make appointment for following day. I have had text to attend for a heath check but unable to get through without wating ages. Reception staff not very helpful
GP surgery review: valentine-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
I’d like to extend thanks to all the staff at this practice. I can always get an appointment. The reception staff go out of their way to help. Recently I have seen two doctors and they have both been so understanding and caring. They review their treatment. They listen. A very good service.
GP surgery review: valentine-medical-centre
Title: Best practice i have been to.
Rating: 5 out of 5
Visited: August 2022
All staff are help full and the Doctors listen to you and do not rush you .Always able to get a appointment and doctors now text you your x ray results ( 8.20 am ) Thank you all for your care.
GP surgery review: valentine-medical-centre
Title: Worst GP in the world!
Rating: 1 out of 5
Visited: April 2022
Receptionist are very rude, unhelpful and not friendly. 

Ringing in the morning asking to speak to a doctor yet the first answer was no appointment left. As a receptionist shouldn’t you ask the patient what is their urgency in seeing a doctor? Rather than directing them to use the walk-in services e.g. City Health? 

NHS need to investigate these issues!
GP surgery review: heaton-mersey-med.pract.
Title: Kind, caring, GP practice
Rating: 5 out of 5
Visited: July 2023
I have only been a patient for the last 12 months, however the care I have received has been excellent. I was seen today by a lovely GP who was so reassuring, informative and kind- I really appreciate how busy the service is and also really appreciate how the GP took her time and answered my questions today, would highly recommend the practice.
GP surgery review: heaton-mersey-med.pract.
Title: Patient centred and compassionate
Rating: 5 out of 5
Visited: December 2022
I just wanted to leave a review about the fantastic service we recently experienced. My husband brought our son in to see the GP, due to anxiety and associated nausea. The GP was fantastic. He was reassuring and compassionate and explained to our son why anxiety causes the feelings of nausea. He also signposted us to further help for anxiety in older children.  When I asked my son how he felt after seeing the GP his answer was “listened to” and “safe”. 
Thank you
GP surgery review: heaton-mersey-med.pract.
Title: Brilliant so far!
Rating: 5 out of 5
Visited: October 2022
My husband and I only moved to the area, and the practice, recently so have not needed much yet, but I wanted to leave a quick note of thanks for the care we've received so far - everyone in admin/on reception we've spoken to has been friendly and knowledgeable, it was straightforward to book a telephone asthma review and that review with the nurse was informative and helpful. Very pleased so far!
GP surgery review: heaton-mersey-med.pract.
Title: Fantastic efficient service, thank you
Rating: 5 out of 5
Visited: August 2022
I sent an econsult at 6am and at 2pm the same day received a text to say a prescription had been issued. Really great service, especially when you will have been busy the day before a bank holiday weekend. Thank you to all the staff for your hard work during these challenging times.
GP surgery review: heaton-mersey-med.pract.
Title: Excellent surgery
Rating: 5 out of 5
Visited: January 2022
I have been a member of this surgery for a number of years, but have become more familiar with the staff since having two young children. Whenever I need advice or reassurance I have always been able to see or speak to a doctor when I call. This also includes occasions when I have called after 5pm requesting an appointment that evening. The reception team are friendly, sympathetic and ask appropriate questions and the doctors have been excellent, explaining everything to me whilst also ensuring my children are not frightened by the examination or questions. I would recommend this surgery to anyone in the area. Keep up the excellent work and thank you.
GP surgery review: heaton-moor-medical-group
Title: Usually great practice, but not today
Rating: 3 out of 5
Visited: December 2023
Despite arriving very early waited over 15 mins beyond my appointment time and was just calling reception to find out why (waiting room was too far away to risk leaving) as I had had to come out of work for this appt, when I was called in. The nurse apologised for keeping me waiting which was good. However I was unhappy with what followed thereafter:- 

1. She didn't wash her hands before administering the injection
2. She prepared the injection directly on the surface of her desk despite there being a silver dish on the desk - equipment intended for this very purpose. Left things open on her desk. 
3.Proceeded to attempt to give me the injection when I stopped her (most concerned at this point about the  lack of basic hygiene steps -steps I see every time I have this injection at my usual surgery) and I asked her should she not be using an alcohol sterilising wipe on my arm first? To which she replied - 
"if you like I can"- to which I said "yes please" as there had been a distinct lack of hygiene control prior to this. 
I was really cross when I left the surgery to have waited so long for such a  unhygienic service with clear disregard for infection control.
GP surgery review: heaton-moor-medical-group
Title: Great Service
Rating: 5 out of 5
Visited: December 2023
I became ill over Christmas. I was due to go away on Dec 30 and needed an urgent review. I called the practice at 10.00am on 29th Dec and was asked to attend at 11.00am. I attended was seen quickly, reviewed thoroughly and left with antibiotics 20 minutes later. I was well enough to go away and don’t think I’d have been able to otherwise. Thank you to both the receptionist and the Doctor who made this happen.