janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-limes-medical-centre
Title: Nurse look after me well
Rating: 5 out of 5
Visited: October 2022
I have problems with sleeping. Nurse cares and understands my problems. She helps me and I think she is amazing. 
She follows my case and rang me to my surprise to tell me she has a solution. I am very grateful to have someone caring and wants to help me.
GP surgery review: the-limes-medical-centre
Title: Great practice, wouldn't go anywhere else.
Rating: 5 out of 5
Visited: October 2022
Have been registered with this practice since 2019. Every experience I have with the practice is always good
 Dr's are attentive and always look for the best outcome for my medical needs. They go above and beyond referring me to all the nessasary specialists to get to the route of the problem. I'm very happy with my choice in gp.
GP surgery review: the-limes-medical-centre
Title: Fabulous service
Rating: 5 out of 5
Visited: October 2022
Initially a little difficult to get through on the phone lines but when I did, the lady on the phone was kind and understanding and when I had to call back the next day another lady was also very kind and made sure I had a female practitioner to help me. Today is saw the nurse practitioner who took her time and gave me great advise on how to deal with my menopause. I haven’t seen a dr or nurse (apart from a smear) in years and wasn’t looking forward to it. However the kindness and calmness (and the humour) with which she treated me was fab and made me very comfortable to get in touch again in case I need it.
I know you guys are all swamped and I so wish you had more time with everyone and more nurses and doctors to help! Very pleased with the Limes. Thank you all.
GP surgery review: the-limes-medical-centre
Title: Appalling reception staff
Rating: 1 out of 5
Visited: October 2022
Called up to request a same day call with a doctor to be asked why, I explained I had ran out of medication, beta blockers, anxiety and diazepam. I was then belittled by the receptionist to be told the appointments are for emergencies only to stop people going to a&e. Not the first time the receptionists here have forgotten common manners and etiquette when speaking to people. Making people feel like there issues are less important when they are on medication for mental health, simply unbelievable that the practise allow this kind of behaviour and attitude.
GP surgery review: the-limes-medical-centre
Title: Great news
Rating: 4 out of 5
Visited: October 2022
For patients around the country there has been a lot of stress involved in calling the surgery for appointments, or just to speak to the receptionists. This could involve sitting on the phone for 30+ mins sometimes.  

Now if you call and the lines are busy, you can choose to be called back, with your place in the queue held. 

It's a marvelous reduction of stress
GP surgery review: wrafton-house-surgery
Title: Hugely efficient. Kind and helpful staff
Rating: 5 out of 5
Visited: May 2022
Reception were helpful and good communicators.
Nurse was informative and reassuring.
Dr was thorough and explained well.
Once you’ve got an appointment it all works like clockwork.
It’s good that they have cut numbers in the waiting room.
The self service blood pressure, pulse and weight measuring in reception is easy to use and useful. I try to use it every other month, to keep an eye on things.
GP surgery review: wrafton-house-surgery
Title: Understanding Doctor's
Rating: 5 out of 5
Visited: May 2022
I have seen at least 4 Doctor's from the Surgery regarding my Mental Health, all off them have been really understanding & helpful.
GP surgery review: wrafton-house-surgery
Title: Thank you!
Rating: 4 out of 5
Visited: May 2022
Many thanks for all your hard work, and for being kind and caring whilst maintaining efficiency, especially during these challenging times. 

Might it be possible to open up online bookings for telephone appointments, please?  This would help free up the phones for emergencies and save time for patients trying to get through on the phone for non urgent appointments.
GP surgery review: wrafton-house-surgery
Title: Awful
Rating: 1 out of 5
Visited: April 2022
no matter how polite or respectful i am on the phone, they are always soooo rude!!! I understand their job must be really difficult, dealing with disgruntled patients all day - but as someone who suffers from severe social anxiety (which they are aware of) the callous, invasive and unsympathetic way im dealt with, is always really triggering. - I try to avoid this using the website but it’s functions are limited. - this all makes staying on top of my medication a terrifying and anxiety enducing experience in and of itself - Incredibly upsetting

when you do get to a doctor they’re usually pretty helpful 

i have no idea who’s leaving all these positive reviews… google reviews tells a different story
GP surgery review: wrafton-house-surgery
Title: Very helpful
Rating: 5 out of 5
Visited: April 2022
I would highly  recommend this surgery.Very helpful receptionist who went out of her way to help me on my last visit
Very understanding doctors who are also very helpful too.
GP surgery review: wrafton-house-surgery
Title: Efficient GP Practice
Rating: 5 out of 5
Visited: April 2022
I have always been impressed by the welcoming and helpful manner of the reception staff as well as the GPs and nurses. Unfortunately, over the past year I’ve had lots of appointments and reasons to liaise with the practice and they have never failed to let me down. They are extremely efficient and always willing to help. I have managed to get appointments the same day and always get through on the phone. I would recommend Wrafton House to anyone in the local area. Thank you to all the wonderful staff!!
GP surgery review: wrafton-house-surgery
Title: Very helpful practice
Rating: 5 out of 5
Visited: April 2022
The receptionist and the doctor were both very helpful. 
Listened to everything I had to say. 
Very pleased I was able to speak to the doctor so quickly
GP surgery review: wrafton-house-surgery
Title: HRT Review
Rating: 4 out of 5
Visited: March 2022
Excellent ~ very knowledgeable nurse who settled my mind and did her best to find a resolution to my symptoms. Thank you.
GP surgery review: wrafton-house-surgery
Title: Great practice
Rating: 4 out of 5
Visited: March 2022
I am very happy with the treatment and the care that was provided to my children, 
Also I would like to thank the doctors for their professionalism.
GP surgery review: wrafton-house-surgery
Title: Always happy with Wrafton!
Rating: 5 out of 5
Visited: March 2022
I have been struggling with my asthma recently and have been looked after wonderfully by everyone. I am grateful for the great care and communication. 

Thank you!
GP surgery review: manor-view-practice
Title: Excellent service
Rating: 5 out of 5
Visited: August 2023
The low reviews are people not knowing how to work the (extremely easy to use) system. 
Pleasant experience throughout from booking a same day appointment when in need to excellent service from beginning to end. Parking is easy, there is plenty of space in front of the practice and unlimited space right across the road if it's busy. Both the online booking system as well as the check in screen work flawlessly. The staff is knowledgeable and pleasant and dealt with my symptoms promptly and expertly. Highly recommend.
GP surgery review: manor-view-practice
Title: New System
Rating: 5 out of 5
Visited: August 2023
I'm so impressed with my first experience of the new system.  Filled in the form for my son at 1.45pm.  Had a phone call by 2pm with an appointment for him to be seen at 4.30pm.  

So much better than judging how poorly they are at 8am and waiting on the phone for ages! 

I love how there are multiple sites all quite local so you have a better chance of being seen on the day if needed.  Lovely receptionists too.
GP surgery review: manor-view-practice
Title: Great experience
Rating: 5 out of 5
Visited: August 2023
I have used the new booking system quite a few times and I find it a lot more efficient. Was contacted within 30 mins of logging on the online portal and contacted by the GP an hour later. Could not ask for more. Thoroughly recommend the practice
GP surgery review: manor-view-practice
Title: Disgraceful
Rating: 1 out of 5
Visited: July 2023
I made an appointment to see the physio at Bushey. Arrived for appointment only to be told that my appointment was at Borehamwood. I had received a text telling me it was at Bushey. Had to make another appointment.  Then I was supposed to have an appointment for talking therapy at 1030 this morning.  No phone call. I have the rebooked  physio at 1 at Borehamwood   not local to me. This new triage system is a joke. It used to be a great practice  but has really gone downhill since this system was introduced
GP surgery review: manor-view-practice
Title: Bizare way to run a system
Rating: 1 out of 5
Visited: July 2023
You can't ring for an appointment you have to do it online and go through a triage system. It took a
 25 min phone call to even find out how to book an appointment and then 45 mins to fill out the form. I waited 4 days for some one to contact me and they asked me to go into a surgery 10 miles away from me. I have no way to get there. So they said its that or wait. Well a week later I'm still waiting and when I call they tell me I have been seen already and to do another online triage. Followed by if its urgent go to A&E or pay private totally bizare I would not recommend this doctors at all.
GP surgery review: manor-view-practice
Title: Phone wait times
Rating: 2 out of 5
Visited: June 2023
So much for the new system, making it easier to get through on the phones, one hour and five minutes for my call to be answered and then she wasn’t sure. I work in a GP surgery and we’ve been doing the triage service  for months now and it’s freed up at telephone lines for patients to get through. what’s going wrong there . terrible service
GP surgery review: manor-view-practice
Title: Excellent doctors
Rating: 5 out of 5
Visited: June 2023
Have had extremely good service most of the time, Like most surgeries telephone waiting times can be frustrating but the staff and doctors are normally friendly and efficient.
GP surgery review: manor-view-practice
Title: Accident in carcpark
Rating: 3 out of 5
Visited: May 2023
26th May I waited ½ hr in Manor View P to park my car I got out to find space.. tripped over a concrete block next to the pavement. lying on the ground a man picked me up another led me into surgery I had my blood test as arranged. My knee swelled immediately a nurse put a dressing on a cut bur no other1st Aid equipment was available and an assessment of damage to the knee, or to, me carried out. I was clearly in shock & terrible pain..I was wheeled back to my car to drive myself home asap. I have been unable to walk unaided since or get a advice from the surgery  2 wks later a doctor rang to say I should  book  into mount Vernon where Xrays were taken sent to the orthopaedic surgeons at Watford for immediate admission. I Fractured the tibia & am in full leg splint unable to weight bear for 10 weeks !  The joint is now unstable. An Ambulance should have been  called immediately!
GP surgery review: manor-view-practice
Title: Saved me from real problems
Rating: 5 out of 5
Visited: May 2023
The MVP pharmacist was concerned with my blood pressure and low heart beat. Arranged an ECG which was referred to a consultant. Next day I get a call to go direct to Watford General to have a pacemaker fitted. Now 2 weeks later I am fit and well. As I had no symptoms if he had not spotted it the result could have been very different.
GP surgery review: manor-view-practice
Title: Service Could be Improved
Rating: 3 out of 5
Visited: April 2023
Hopefully, this will be a helpful review for some. I have had both positive and negative experiences at Manor View Callowland. The doctors have been very helpful, informative and thorough. In contrast, I have at times found the nurses and receptionists to be aggressive, rude and argumentative. As someone who has worked in the NHS, I am quite appalled by the behaviour of certain staff. Unfortunately, the negative experiences were quite hurtful and as a result, will not be returning to the practice. Though I live in Watford I will henceforth be using the Bushey branch.
GP surgery review: the-valkyrie-surgery
Title: Professional and efficient service
Rating: 5 out of 5
Visited: June 2022
Had a minor op scheduled which I needed to cancel and reschedule which was done without any problem. 
Procedure took place as scheduled, on time and very nice doctor and nurse. Could not have been better in my opinion.
GP surgery review: the-valkyrie-surgery
Title: Minor ops
Rating: 5 out of 5
Visited: May 2022
Came in for a cyst removal. Dr was really informative about the procedure and kept checking I was ok throughout . Was explaining things to medical students which was really interesting for me. Nurse was really lovely and kind trying cleaning my head so it didn’t look like I was in a horror movie. Due to have another removed soon and I’m sure it will be a positive experience again.
GP surgery review: the-valkyrie-surgery
Title: Excellent Care
Rating: 5 out of 5
Visited: May 2022
I had an operation in the Valkyrie Minor Surgery department yesterday for the removal of a very large Lipoma and I can't thank the surgeon and theatre nurse enough for their excellent care and kindness. I was nervous but they put me completely at ease and explained everything clearly. The skills of the surgeon and nurse were exceptional and everything went very well. I am relieved and very grateful. Thank you both very much :) 

I'd like to add, as a patient at Valkyrie surgery, that my dealings with the doctors, nurses and receptionists has always been second to none.
GP surgery review: the-valkyrie-surgery
Title: Great,Approach
Rating: 5 out of 5
Visited: May 2022
Doctor was called and discussed my issues deeply. And I am totally and I received what I expected.. Good service 🙏
GP surgery review: the-valkyrie-surgery
Title: Poor experience
Rating: 4 out of 5
Visited: April 2022
I have been with this surgery for over ten years and reside close to the catchment area boundary. I visited the surgery as I did not receive letters in regards to a hospital referral by the Doctor and just asked if my details could be resent to the relevant people again. I didn't need to further appointment. To my astonishment I was told that I was no longer in the catchment area as the boundary had changed by one road and instead of receiving another hospital referral I got a letter stating I need to find a new practice. Considering the re-registeration process takes a number of weeks, I consider this as appalling service.
GP surgery review: the-valkyrie-surgery
Title: Terrible service
Rating: 1 out of 5
Visited: March 2022
Getting an appointment is extremely difficult if you work or cannot get to the surgery at the drop of a hat. 

The surgery only have same day appointments available, but most of the time they are all gone before you can get through on the phone. They are available at 8 and 11, however even if you call at 8:00/11:00 it doesn’t mean anything; you are just told to call back at a less busy time. How am I supposed to work around this? If I wait until after 8am to wave for work (London 9-5) I’m going to be late, but I might not even get an appointment that day. Should my employers keep letting me arrive late to work day after day?! I absolutely cannot fathom the logic in this system. We need to book appointments in advance; not everyone has flexible workplaces, some of us have very important jobs which cannot just be left. 

Once you actually get an appointment the doctors seem to be mostly helpful, however I have been prescribed an antibiotic I’m allergic to, even through I specifically said this to the doctor during the appointment. 

I’ve also had issues with the receptionists; they were insistent that I have a blood pressure check before my pill ran out, when I finally made an appointment with a doctor to discuss my BP, the doctor was exasperated and said they would have to remind the receptionists again that the pill I’m on doesn’t need BP checks. Nice work!!

Another thing; the recorded message on the phone says to only stay on the line if your issue is urgent. What about people who don’t have something ‘urgent’ but it will become urgent without treatment. This message makes patients feel guilty and feel like they are wasting the surgery’s time. It’s unethical. 

I think Covid has given this surgery a ridiculous ‘excuse’ to only have same day appointments which needs to be changed urgently. Everyone else is coping fine; why on earth can’t you book me an appointment for 2 weeks time?!
GP surgery review: the-valkyrie-surgery
Title: Terrible
Rating: 1 out of 5
Visited: March 2022
2 weeks been trying get appointment. Ringing morning 8am and 11am everyday says sorry all our operators are busy on other calls oh and sorry all our morning appointments gone! Even tried get a appointment for in 2 weeks time nope nothing available weeks of feeling unwell. Cant get in to surgery to queue for appointment as my husband disable and needs morning care ....Staff don't care can be rude at times .surgery obviously has too many patients that it can cope with. I need appointment please!
GP surgery review: the-valkyrie-surgery
Title: Customer service
Rating: 2 out of 5
Visited: February 2022
Whenever I speak to a receptionist regarding getting an appointment the service is poor. No compassion is in their voices and it doesn’t sound like they want to help you. I think something as simple as showing empathy for the situation and offering to pass the call to 111 would be powerful if there is no available appointments. This would improve the service in my eyes to a good level.

I think this would bring the moral up with the receptionists taking the calls as cannot be easy giving the same response everyday (no appointments today) without an alternative more positive response to give.
GP surgery review: the-valkyrie-surgery
Title: Abysmal
Rating: 1 out of 5
Visited: February 2022
I have never encountered reception staff like this surgery has, they are extremely rude and positively frightening which is the last thing you need when you are ill. The service is truly abominable too, I recently had a blood test and was told I would be contacted in 3 days with the results. I wasn't. I have seen my records online and it says that my test was 'abnormal'. I have no idea what is wrong with me or how ill I am. It's now 10 days and they still haven't contacted me. They just don't care.
GP surgery review: the-valkyrie-surgery
Title: Close it down
Rating: 1 out of 5
Visited: February 2022
You honestly have more chance of seeing Elvis perform in a comeback concert than seeing a Dr at this place.
If you are unwell suffering an illness then give this shower a big miss it truly is the most unprofessional unhelpful uncaring laziest place to be involved with , this so called medical centre and criminal waste of taxpayers money needs to be shut down everyone sacked and started again , if you value your health avoid at all cost
GP surgery review: leiston-surgery
Title: Brilliant service as we have come to expect!
Rating: 5 out of 5
Visited: November 2022
Needed my Covid vac early due to hospital appointment. All was organised and ran as smooth as silk. Thank you Leiston practice-you are brilliant!
GP surgery review: leiston-surgery
Title: Efficient vaccine programme
Rating: 5 out of 5
Visited: November 2022
Turned up for Covid and flu boosters at appointed time, went straight in with only tiny queue. Disappointed that no staff let alone patients were wearing masks - the vulnerable must feel forgotten.
GP surgery review: leiston-surgery
Title: Very helpful
Rating: 5 out of 5
Visited: November 2022
Just had my covid/flu jabs and I was well informed on arrival and sorted out very quickly. I have been very happy with the service this year as always.
GP surgery review: leiston-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: November 2022
Covid and flu vaccinations carried out this morning with efficiency, kindness, promptness and skill. We couldn’t be more fortunate.
GP surgery review: leiston-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: November 2022
The service I received today when I went for my flu and covid vaccinations was excellent.  The receptionist was very helpful and I wasn't kept waiting for anymore than 5 minutes.  Once called in the nurse was very thorough in explaining everything to me regarding the vaccinations and over I was extremely satisfied with the service.
GP surgery review: leiston-surgery
Title: Extremely Efficient; Speedy; and Professional
Rating: 5 out of 5
Visited: November 2022
My booster vaccination appointment was for 10.35. I arrived at 10.30 and was out by 10.37. Staff were friendly and personable; the appointment did not feel rushed; and I felt valued and respected.
GP surgery review: leiston-surgery
Title: Excellent surgery
Rating: 5 out of 5
Visited: November 2022
Excellent service from this practice as usual, they do their very best to be able to see a patient when needed.
GP surgery review: leiston-surgery
Title: Everybody is always so nice and helpful.
Rating: 5 out of 5
Visited: November 2022
Compared to my previous surgery, Leiston has been great and they really try to be as helpful as they can be.
GP surgery review: leiston-surgery
Title: Brilliant quick vaccinations
Rating: 5 out of 5
Visited: November 2022
As always, really well planned, thank you. The staff in the surgery & car park greeted me with a smile on what was a grey rainy morning.
GP surgery review: leiston-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: November 2022
Visited for Covid booster and annual flu jab. Staff and volunteers friendly and helpful. Very well organised. In and out in under 5 minutes
GP surgery review: longrove-surgery
Title: Appalling service from front office team
Rating: 1 out of 5
Visited: January 2023
I have had several issues, with the extremely rude and unhelpful receptionists on the front desk, my most recent was this morning. Every time I speak with a receptionist there, they are unable to answer my questions and have a terrible attitude. I’m tired of speaking to people there who are incompetent and impolite.

The service is also shocking and unsatisfactory. If I don’t call at 8am in the morning, I’m not offered an appointment for my children when they are unwell and told to go to a walk in centre or AnE! This is really frustrating. What if my son becomes unwell after 8am? They are supposed to be my GP practice and have a duty to help! I’m sick and tired of being told to go to a walk in centre, which is not convenient. I’m fed up of being spoken to like it’s not their problem! 
Longrove surgery please reconsider your front team staff and find people who can communicate! Also change this 8am policy it’s a massive problem and causes so many challenges for everybody!