janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: park-leys-medical-practice
Title: Absolutely abysmal practice
Rating: 1 out of 5
Visited: December 2022
I've used this practice for the majority of my life. Since re-registering after moving back to Coventry a few years ago, I have never encountered such terrible service. Borderline aggressive reception staff over the telephone when trying to make appointments or speak to a doctor about medical concerns, and that's when you finally get through to one after waiting for an hour and a half.

The few doctors and reception staff I have spoken to recently have either been nonchalant about my concerns or entirely disregarded them. I've had antibiotics given to me without explaining how to take them, after asking whether they were safe to take with my current medication I was told "just read the leaflet, I don't have time" and of course after having them dispensed at the pharmacy adjacent there were no instructions or leaflet contained.

I have been told that the unbearable pain I've had wasn't classed as an emergency, and to phone another day. To be told the same thing over the course of a week. I've been refused a referral to a specialist with my concerns, and told to "just go to A&E to speak with the team there" if I had any further concerns.

I've been left waiting for over an hour for an appointment that I was told the wrong time for, and after hostile responses from the telephone reception team and feeling "fobbed off" and uncared for I'm left wondering why I still use this practice, or even why I bother contacting them with medical concerns and ongoing issues.

I am beyond frustrated with my treatment, to the point that I'm counting down the days until an appointment I have booked there so I can move to a different practice.

The only upside of being a patient here is one of the ladies on the reception desk. She's been so kind, and genuinely cares about everyone having to visit. Because let's face it, no one wants to go to the doctors, and you really do only realise how good or bad they are when you need them.
GP surgery review: park-leys-medical-practice
Title: What has happened!
Rating: 3 out of 5
Visited: October 2022
I have had dreadful experiences with reception staff the  last few weeks. What is happening are you using temporary untrained staff? What has happened to all the permanent listed on your we site?
For weeks now there is a telephone message staying they are short staffed due to illness. Very often I have been in queue of over 20
Last week I was in great pain and felt very ill. The receptionist enquired about problem then told me to take Ibuprofen and Paracetamol. What right had she got ! could  potentially kill someone.
Next phone call I was told to ring 111, I had tried that but could not get through. She then told me to ring 999. I wasn't serious enough to warrant that. A few days  later (Monday I  had Text message from surgery to say my test showed infection and if still unwell to ring .I rang and the receptionist told me I could speak to doctor till 
Wednesday. I told her I couldn't wait as I had been ill for 10days, she then started mumbling . Eventually got a call back that day, I had got e coli, I presume in my Kidneys
There is another event but I will not catalogue than for now.
I wonder if the office manager is aware of what is happening on reception. I am polite when phoning
GP surgery review: park-leys-medical-practice
Title: Was once a Great Practice
Rating: 2 out of 5
Visited: October 2022
This surgery used to be the one of the best in Coventry.  From the time the practice took ownership of budget saving money has taken precedence over issuing medication.  For instance my friend and I were travelling to Europe, where the government travel advice guidelines recommended measles vaccination.  Park Leyes refused to give me the preventative injection.  Needless to say my friend’s doctor gave her the injection without objection.  The surgery’s frugal penny pinching measures should be reconsidered.
GP surgery review: the-gables-medicentre
Title: Misinformed by receptionist
Rating: 1 out of 5
Visited: June 2023
Appointment for myself at 10 and daughters injections at 10:30. Called at 9 to say I can’t make my appointment at 10. Receptionist said that I can talk about contraception with the nurse at my daughters appointment at 10:30. Arrive at the surgery, to be told I had missed my appointment. Explained to the receptionist that I called and was told the above. Receptionist repeatedly kept telling me I had missed my appointment and wouldn’t listen to what I had to say. She told me I had to attended both appointments? Which differs to what I was told when I called at 9am. I am very unhappy with how this was handled by the receptionist
GP surgery review: the-gables-medicentre
Title: Worst service
Rating: 1 out of 5
Visited: December 2022
I m trying after few years to have an appointment to GP because high fever and cough and soar thoat and after 1 hour and 40 minutes on holding by phone been told that s no any space for me today and been sent to Hospital.
0 stars for management on this clinic
GP surgery review: allesley-park-medical-ctr
Title: Fantastic Dr
Rating: 5 out of 5
Visited: October 2023
On 3/10/23 my partner and I visited the Centre to attend a GP appt for my partner due to so concerns about his health The Dr who we seen went over and above his care compassion and listening skills were just amazing and he gave us a very precious commodity his time. Follow up care was amazing and thankfully what our initial concern was has been thankfully resolved due the Drs due diligence and his follow up care. I will be putting this in writing to the practice manager and tell friends and colleagues what amazing care we had and the medical centre is second to none. As a healthcare professional myself I know all too well how vulnerable we are and how we focus on what goes wrong as opposed to right. Many thanks to DR B you are  a credit to the medical profession
GP surgery review: allesley-park-medical-ctr
Title: Great Advice
Rating: 5 out of 5
Visited: September 2023
Visited practice for a chat about recent ECG reading and associated issues. Doctor was absolutely brilliant, explained exactly what was going on, reason why and what was going to happen in future. I came away feeling really happy as knowing what was what set my mind at ease. Cannot mention names but she was excellent.
GP surgery review: allesley-park-medical-ctr
Title: Outstanding
Rating: 5 out of 5
Visited: March 2022
This is genuinely the nicest practice I have ever been a patient of. The GPs, clinical staff and reception/admin staff are so nice, proficient and professional.  The pandemic has put a huge strain on NHS resources, yet this practice has managed to persevere to keep things running as 'normal' throughout. I can be myself when I speak to a GP and I feel they genuinely care for those precious ten minutes of my appointment.  The staff really listen to what I have to say and I am treated like a human being and not just another number.  The reception staff are always friendly, professional and I've never had a problem getting an appointment. I also appreciate that this practice caters for those who work full-time and the extended opening hours are a godsend when my 'problem' doesn't necessarily mean I need time off work. You hear so many negative stories about GP surgeries and especially the receptionists. They do a fabulous and very hard job as they are they are the first person a patient encounters and I have only praise for them. A little kindness goes a long way.
GP surgery review: broomfield-park-med.ctr.
Title: Not a good experience with an Out of hours doctor
Rating: 3 out of 5
Visited: January 2024
My new born baby was not well so I had an out of hours appointment with a doctor at Broomfield, he did not listen to what I was saying about my newborn baby and rushed through the appointment as quick as he could, I explained my child was not feeding, sleeping for 10 hours plus and not waking, non responsive, hot to touch with freezing cold hands and feet even when wrapped up ect... he said he thinks the baby is fine but if im concerned to call 111 again although I expressed to him I’m really concerned with my baby! Before I left the hospital I said to my child’s father I was not happy with leaving as my baby is definitely unwell and I know something isn’t right. So I called 111 again and they immediately told me to rush to a&e as the symptoms are serious. Within 2 hours my son was admitted to hospital and stayed in hospital for 4 days treated with antibiotics and iv fluid, he contracted a viral infection. The nurses were great on the ward and the pedestrian that admitted him to hospital was amazing, he took one look at my baby and said he’s not right so ran further tests and my baby is now on the mend. Seeing how ill my child was before being admitted I would hate to have known how he would have been if we just went home like the first doctor told us to.
GP surgery review: broomfield-park-med.ctr.
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
I phoned in for a telephone consultation on Friday afternoon for the following week.  The receptionist informed I could see a GP later that afternoon which I did.  I found the GP most helpful and supportive. The prompt response to my request was gratefully appreciated. Thank you
GP surgery review: broomfield-park-med.ctr.
Title: Fabulous service
Rating: 5 out of 5
Visited: October 2022
I always get an appointment whenever I need to see someone, the reception staff are polite and friendly and will try and answer wotever queries I have.
Wud highly recommend this surgery
GP surgery review: broomfield-park-med.ctr.
Title: Lacking Compassion
Rating: 1 out of 5
Visited: March 2022
Very disappointed after 54 years at the practice, after recently having stroke I received a letter to say I need to find a new practice as I live out of the area. I have lived out of the area for 30 years, when I really need continuity of care, support and advice from people aware of my medical history  you have chosen to abandoned me, this practice has no compassion or principles.
GP surgery review: engleton-house-surgery
Title: More training required
Rating: 3 out of 5
Visited: December 2023
I have been with this practice for one year now and my experiences continue to worsen. Initially, the surgery showed how unconfident they are with their decisions by ringing me hours after my appointment to change treatment/diagnoses’. Every time this happened the second outcome would be something like ‘go to a&e’ and then on attending a&e I’m asked why I’m there I don’t need to be there!
Recently, I have experienced awful customer service on the phones with most members of staff not answering the phone correctly or going silent for long periods as they ‘can’t find’ where I was booked etc. This is something that has shocked me as I have 6 year’s experience working in practices (all not great) and have never heard staff sound so untrained! 
One time I sat in the waiting room for 45 minutes before I asked how long the wait would be. They told me the midwife I’m booked with doesn’t work here anymore so you’re not going to be seen. The senior staff there at the time said they were shocked I wasn’t going ‘mad’ at them. Again this could’ve been easily avoided if the receptionist actually checked what she is ‘arriving’ on the system. From experience I know it states the clinicians name on each appointment. 

I could go on but really don’t have the time.

One positive I’ve taken is they won’t ever miss any diagnoses as they are too scared to do so by over examining/ discussing each case with a more senior GP!
GP surgery review: engleton-house-surgery
Title: Brilliant Practice
Rating: 5 out of 5
Visited: November 2023
Everyone I have encountered in this practice is so lovely and attentive. Reception do all they can to get you an appointment, even on a Saturday! Doctors and Nurses are great, listen to everything you say and don’t make you feel like you are being brushed off. I recommend Engleton to everyone.
GP surgery review: engleton-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
Excellent practice staff are very helpful my partner has recently joined from another practice that was shocking.
Always found Engleton house to have really kind efficient staff.
GP surgery review: engleton-house-surgery
Title: Awful practice
Rating: 1 out of 5
Visited: October 2022
I have been trying to get hold of someone on the phone for over a month now to get an emergency appointment with a doctor. I was told to ring at 8am in the morning which I have done nearly every single day to sit there on hold for over an hour at times or not even get through as line is constantly busy. When I do eventually get through I am either cut off , told I cant make an appointment or told to call back tomorrow or given an appointment for months away. I am extremely frustrated and angry with this as I am in need of a doctor's appointment urgently. Other surgeries are seeing patients on the same day as calling I don't understand why I can't make an appointment, why the phones aren't being answered or just totally cut off. The service provided just isn't good enough and is totally unacceptable.
GP surgery review: hastings-house-surgery
Title: Appointments system
Rating: 3 out of 5
Visited: November 2023
I recently called at the Hastings House Medical Centre to make an appointment to see a doctor (non-emergency) but was told by the receptionist that they did not accept appointments at the reception desk. I could either join a telephone queue at 8am the next working day (which would have been three days away) and try to book a slot on that day, if available, or I could complete a lengthy and somewhat confusing on-line questionnaire. According to the CQC 'You can expect a good GP practice to be responsive to your needs because: 'The appointment system is easy for everyone to use ...'. In my opinion, the appointments system at Hastings House is far from easy for everyone to use and needs to be far more flexible if it is to meet everyone’s needs.
GP surgery review: hastings-house-surgery
Title: Beyond exceptional
Rating: 5 out of 5
Visited: October 2022
I just want to thank all the staff at Hastings house medical, Ive been registered at Hastings house for 5 years and always received 5 star service from the drs/nurses, admin team and dispensary.(you guys need an award) I can honestly say the service is exceptional. Thank you all and continue being great.
GP surgery review: hastings-house-surgery
Title: Lovely friendly receptionist
Rating: 5 out of 5
Visited: February 2022
You often hear of unfriendly or unhelpful GP receptionists, but I rang today with an unusual request for shared care with a private consultant, and my query was dealt with efficiently and cheerfully, by someone who clearly really wanted to help.  I had the answer within minutes and clear instructions of what to do next.  Great customer service
GP surgery review: meon-medical-centre
Title: Awful service, awful delivery of information
Rating: 1 out of 5
Visited: December 2022
My partner and I are here on holiday and we've both gotten incredibly ill. We were unsure of the process required to see a doctor here so we went to the Meon Vale medical center. We were told that we need to rewister as a temporary patient and that we should call at 8:30 am to sort that out and get a same day appointment.
The following day we proceeded to call at 8:30 am as instructed which lead to us sitting on hold for over 35 minutes. When the receptionist finally answered, she said hello and then ended the call directly after, giving us no time to even respond. So we called back again, waiting another 20 minutes, only to get told we should have completed the temporary patient registration form online and we need to call tomorrow at 8:30 am for a same day appointment. It's been a rather frustrating experience, something I've never had to deal with when it comes to a medical center or doctors office. 0 stars.
GP surgery review: shipston-medical-centre
Title: Great surgery
Rating: 5 out of 5
Visited: December 2023
I have always found the receptionists to be really helpful. If I ask to speak to a doctor I find the e consult form really good and I always get a call/message back. Thank you.
GP surgery review: shipston-medical-centre
Title: Great GP Practice
Rating: 5 out of 5
Visited: December 2023
At a time when GP’s are under immense pressure i have always found staff at Shipston Medical Centre to be responsive and helpful. Even if completing an online referal response is quick and the support is there. I feel lucky to have such a great practice. Thank you!
GP surgery review: shipston-medical-centre
Title: Shocking surgery
Rating: 1 out of 5
Visited: December 2023
It's near impossible to get an in person appointment promptly or to speak to anyone over the phone, even for a sick infant. The response is call 111 as they're full for the day. 
I just hope I can transfer to the replacement hospital surgery when it opens.
GP surgery review: shipston-medical-centre
Title: Great staff
Rating: 5 out of 5
Visited: December 2023
Everyone is kind and caring from reception staff, dispensary, admin to clinical staff. We are very lucky to have them
GP surgery review: forrest-medical-centre
Title: Friendly and efficient service
Rating: 5 out of 5
Visited: January 2024
I was invited for a blood sugar test.  The procedure was carried out by an efficient and friendly nurse with the minimum of fuss.
GP surgery review: forrest-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: December 2023
Excellent experience, friendly helpful staff and GP who does not make you feel rushed no matter how busy they are
GP surgery review: forrest-medical-centre
Title: Very good
Rating: 5 out of 5
Visited: November 2023
I got a appointment quite easily for my vaccination. The nurse was polite and friendly, she told me the vaccination I was having and explained the side effects I may experience.
GP surgery review: forrest-medical-centre
Title: Good Communication with Empathy
Rating: 5 out of 5
Visited: November 2023
GP  consultation on time. Fully aware of patient’s concerns- in depth discussion about the pathways which could be taken. Patient left feeling  less anxious   Receptionist extremely helpful when patient attempting to book blood test in house and was told it would be a 12 day wait. After explaining the situation the patient had a blood test within 15 mins. The patient 
was so appreciative of  the prompt action taken   Team working together for the benefit of a patient is so necessary and this was a good example   Thank you to all !!
GP surgery review: forrest-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: October 2023
Very helpful staff, and good customer attention always listen to problem and act accordingly. Often help to resolve 3rd party issues in relation to referrals. Appointment is given within one week and if it is in emergency, it is often dealt with in reasonable time consideration the problems. You get reminder for appointment each time to help you remember .
GP surgery review: forrest-medical-centre
Title: Efficient Practice
Rating: 5 out of 5
Visited: September 2023
Flu and Covid vaccinations were very well organised and handled very professionally. Even down to the car parking.
Well done Team.
GP surgery review: forrest-medical-centre
Title: Top class practice
Rating: 5 out of 5
Visited: September 2023
The flu and Covid vaccination clinic was very well organised.  Notification before hand was excellent, as was the appointment booking service.
GP surgery review: forrest-medical-centre
Title: Confusion in workplace
Rating: 2 out of 5
Visited: September 2023
My wife required to book a blood test for me at the reception a couple of weeks ago and the receptionist offered us a date which we then accepted. Fast forward today, I came off work (which I had to request in advance) and went to the surgery for the test. When I saw the nurse, I was told that I wasn't able to have a blood test without the doctor's notice. I had not received any call or message prior about this, nor was my wife told about this by the receptionist when she initially booked the test for me. I only received a message confirming that I had the appointment today. The only outcome that I got in the end, however, was a few confused faces and a waste of time and fuel getting here. Is the lack of organisation so bad that even requesting a simple blood test seems to be so challenging? I told the nurse that we booked the test with the receptionist at the time and she told me that the receptionists don't know about this? In the end, I'm the one that appeared to be out of their minds, when it clearly wasn't me that messed up. If I can't speak to the receptionist to book a blood test, who do I go to?
GP surgery review: forrest-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: September 2023
On arrival I was shown which way to go
I went into the room & received the Flu & Covid jab, the whole experience was completed in less than 5 mins.
GP surgery review: forrest-medical-centre
Title: Speedy Results
Rating: 3 out of 5
Visited: September 2023
It took time for a none urgent blood test , but once done the replies were back within the week. Which I considered to be very swift. Treatment was pursued the same day as results returned.
GP surgery review: jubilee-healthcare
Title: Rejecting new patient registration without reason
Rating: 1 out of 5
Visited: November 2023
I registered as a new patient to this GP since I live exactly 0,2 miles away. 
However, I have been declined because I am not in the area for this practice. Why? 
Do I have to live in the same building with this practice to be in their area?
GP surgery review: jubilee-healthcare
Title: great service all round
Rating: 5 out of 5
Visited: March 2023
my 89 year old mother fell the receptionist sorted speaking to a doctor straight away who then arranged crisis team to visit who dealt with the issue of her falling down stairs they were all wonderful it was no trouble i thank you for your services you do a grand job ty x
GP surgery review: jubilee-healthcare
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I would highly recommend this practice. My family and I have been attending Jubilee Healthcare for nearly ten years and have found their service to be exceptional. The nurses, GPs and reception staff are very friendly, helpful and professional, giving time and care during appointments. Thank you to everyone at Jubilee Healthcare for making trips to the doctors as pleasant as possible!
GP surgery review: jubilee-healthcare
Title: Supportive and friendly service
Rating: 5 out of 5
Visited: December 2022
I have found the staff at Jubilee healthcare very helpful over the past few months. The team on reception are very helpful and accommodating, the only surgery I have been with where the reception staff are not rude.
GP’s always respond and communicate well, they listen to your worries, talk thinks through and explain any decisions. 
Office staff have been extremely helpful with any admin side of things. I have been in regular contact over the past few months for myself but also my Father, the practice are always willing to help and action anything needed.
Highly recommend this GP practice.
GP surgery review: jubilee-healthcare
Title: Could not get through via phone
Rating: 2 out of 5
Visited: October 2022
I was on hold for 30+ minutes on a Tuesday afternoon when I rang on behalf of my unwell elderly parent. Not good enough when phone is the main form of communication for gp surgeries these days.
GP surgery review: jubilee-healthcare
Title: no access
Rating: 1 out of 5
Visited: October 2022
NHS site.. says "accepting new patients"... i was on phone for 30 mins... reception denied registration, gave no reason...
GP surgery review: jubilee-healthcare
Title: Terrible service
Rating: 1 out of 5
Visited: October 2022
I was feeling a lot of pain and rang the GP more than three times. Waited upwards of 30 minutes each time and didn't get any response at all. Are they even working at all? This is inhumane.