janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: steppingstones-medical-practice
Title: Complete failure
Rating: 1 out of 5
Visited: August 2022
Advised to book appointment with GP following blood results only to be told that I cannot book in advance and would have to call at 0800. No support given even after explaining I am a nurse and work long hours therefore unable to call on the day. No alternatives or options given, all they could say was "I don't know" when asked how I was going to resolve this and see my GP.
Complete failure to support people in need.
GP surgery review: steppingstones-medical-practice
Title: Really bad service
Rating: 1 out of 5
Visited: July 2022
Tried again to get an appointment to speak to a doctor surgery opens at 8am at 3 mins past 8 message to say no more appointments this is a disgrace I held on and receptionist said no more appointments sorry I explained doctor asked me to call to discuss my results from hospital she replied only a routine appointment sorry none available this surgery is pathetic I am seriously looking to get out of this doctors absolute rubbish
GP surgery review: steppingstones-medical-practice
Title: Pathetic excuses from reception
Rating: 1 out of 5
Visited: June 2022
I rang to make an appointment due to a lump developing on the side of my left eye.  I saw a practical assistant who was informed by a GP to take a picture of it..& given ointment via a photo .  On Saturday I waited 7 hours in A&E & the Dr informed me that the GP was incompetent to do that & should have referred me to a dermatologist.  Also, i needed my blood results & the receptionist said your bloods are ok aswell as your allergies but the Ige is higher not sure why.  You need to make an appointment to see the Dr to explain it to you.  Since Monday 27th June I've been trying to see a Dr face to face but no spots available.  I call everyday with no outcome & I'm not registered online via the surgery to use the online service..the GP surgery is appalling & the receptionist are rude, unhelpful & nosy.  I sometimes feel they make the decision about patients whether to give them appointments or not.  The practice manager is never available if you want to make a complaint.  Everytime I call I'm always being told that we're a busy surgery.  I doubt that because most of the times you never  answer the phones or feel with patients who come into the surgery.  One time this surgery was good but now it's appalling with the receptionist & GP's who usher you out & will only give you 5mins to discuss your ailments.  As a tax payer & someone who pays for their prescriptions & given irrelevant medication to my ailment it's disgusting that your putting patients lives @ risk.
GP surgery review: steppingstones-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Staff always helpful, very busy practice but always willing to help. Nurses and doctors always friendly when having an appointment. Please be kind to reception staff.
GP surgery review: alexandra-medical-centre
Title: Great overall
Rating: 5 out of 5
Visited: October 2023
My wife and I were called to the practice for flu and Covid jabs. We were seen within minutes of our arrival after a friendly and courteous welcome by the reception staff and the practice nurse. To answer a few queries before the vaccination, both the doctors attended to us and provided reassurance and advice. We were very pleased with their approach and greatly appreciated their professional, friendly and helpful support. 
Just a few weeks back my wife had to attend A&E at a local hospital where a few tests were done. After informing the GPs in the practice the following day, they were in touch with the hospital and obtained the results of the investigations and provided prompt advice. We consider this to be an example of great medical practice that deserves recognition. 
Both of us would recommend this practice, its doctors and all the staff without any reservations.
GP surgery review: alexandra-medical-centre
Title: Always helpful
Rating: 5 out of 5
Visited: June 2022
2 months after the first referral was sent by a specialist, 2 hospitals had lost a referral and asked me to ask the GP to send a new referral. Within the week I have an appointment with the hip specialist at the right hospital within 3 weeks. Fantastic.
GP surgery review: alexandra-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: April 2022
I was having some problem with my Diabetes and wanted to discuss them with the doctor. So on phoning the surgery I was pleasantly surprised to have got the appointment the same day. The doctor was very attentive and thorough and arranged for relevant blood tests. The results came the next day and I was started on new medication. I am feeling fine now. It was wonderful and reassuring.
GP surgery review: clement-road-medical-practice
Title: Poor
Rating: 2 out of 5
Visited: December 2023
I've spent an hour this morning trying to get an appointment only to find an automated system that is demands I set up an account and pass number. Getting hold of an actual human being is almost impossible. I then went on line only to find a series of dead end and a need to sign up to Patient Services and assign my GP surgery to it. I need a Dr's registration letter to do. Snag is I can't get hold of a human being to ask for one. I've now got to turn up in person this afternoon to see if I can get an appointment.
GP surgery review: clement-road-medical-practice
Title: extremely poor practice
Rating: 1 out of 5
Visited: November 2023
Sent for blood tests at Rowley Hospital. 
When I arrived I was told Clement Road had not sent a blood test request form ( As they told me they had ) So the visit was a waste of time and money ( £14 in Taxis )
Tried to phone them but after 3 hours waiting I gave up.
This surgery is a complete joke and needs to be put in special measures asap.
GP surgery review: clement-road-medical-practice
Title: New system
Rating: 3 out of 5
Visited: December 2022
After changing to the new system it’s very hard to get through, I was number 6 in the que and it took me 2 hours to get to 1 then when I did get to number 1 I got cut off. Not ideal for people who have to work etc… before this there wasn’t an issue at all now it’s just a mission to get through
GP surgery review: clement-road-medical-practice
Title: New answer service
Rating: 3 out of 5
Visited: October 2022
Hate the new answer service, I am all for progress but this system as taken the practice backward, waited on the phone in position 2 for half an hour, come one o'clock line goes dead, bring back the old system.
GP surgery review: clement-road-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: July 2022
Been with clenent road medical centre for a very long time    The doctors are very caring and professional and ladies on reception have also been helpful
GP surgery review: clement-road-medical-practice
Title: Good experience
Rating: 5 out of 5
Visited: July 2022
Managed to get an appoint very quickly  (due to a cancellation which came in just prior to my tel call) Receptionist was very helpful. 
Doctor was very though listened and explained things very carefully re possible diagnosis and suggested tests treatment and follow up. 
Very pleased with the service.
GP surgery review: clement-road-medical-practice
Title: Very caring
Rating: 5 out of 5
Visited: March 2022
It can be difficult to get through to reception via telephone, but when you do the staff are very friendly sympathetic and listen, if they can give you a appointment space they do. The Dr's are very caring listen to your needs and are professional.
GP surgery review: clement-road-medical-practice
Title: Fantastic
Rating: 5 out of 5
Visited: January 2022
Just like to compliment how wonderful this Doctors Surgery is with all it's public services, as we have 4 to 5 different household adding all our family member's, we have been with this wonderful Surgery for more then 20 year's plus.
and we will never change it for the world

But given of all the backlash and the strain on the NHS, also adding this pandemic of covid-19

all stuff are always very polite and always ready to assist anyone, 

Adding at the time of need, I would personally be considering of not complaining, but thinking about those who are more vulnerable and needing that particular assistance's...

So from the Ali family keep up the good work👍
GP surgery review: clement-road-medical-practice
Title: Awful receptionist
Rating: 1 out of 5
Visited: January 2022
Awful booking service.. they tell u to ring back at 8am or 2.30.. hoping u die in the mean time.. I rang 84 times.. engaged when the line does ring.. no one picks up the call.. they are not bothered.. rude and oblivious.. sent me to get a vaccine when I was isolating.. I was sent home from vaccine because they said I can't have because of self isolating rules.
GP surgery review: clement-road-medical-practice
Title: Best practice
Rating: 5 out of 5
Visited: January 2022
What a fantastic practice this is,  staff helpful doctor so kind and understanding if I need to be seen I know this can be arranged
GP surgery review: feldon-lane-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: November 2023
I have only ever received excellent care from this Practice, all the Receptionists have always been very polite and helpful to the best of there ability, as I understand that they to have policies to follow and I personally would not want there job as it is to difficult to please every one, So well done to all you wonderful receptionists. :)

The Dr's have always listened attentively, been empathetic and shown me respect when visiting them at the surgery or when speaking to me on the telephone, they have always given me the level of care that I expect.

Overall I feel that Dr's surgeries in general are getting a lot of back lash from patients for not giving in to patients demands and when it doesn't go there way, they resort to leaving a negative review (Unfair) if only more people left good reviews when receiving a good service but it unfortunately seems that people only jump to leaving reviews when they feel that they have received a negative experience which I feel is wrong. 

I have witnessed personally the reception staff being verbally abused, Insulted or just being spoken to in such a rude manner, I feel that this is not acceptable, no matter what there reasons may be. 

Overall I find all of the staff at Feldon Lane & at Hawne Lane Surgeries all amazing, your all doing a fab job so Thankyou. :)
GP surgery review: feldon-lane-practice
Title: Changes need to be made
Rating: 3 out of 5
Visited: August 2023
I was on the phone for 40 minutes, only to be told at 8:40am that only emergency appointments were being made. My condition was not serious, but extremely debilitating and painful.  The telephone message needs to be updated to let people know the situation so that there is no false hope and you're not waiting on the line for 40 minutes. 

At the moment the practice is not beneficial for working patients. It's not practical to phone up at 8am and spend minutes on the phone. You can't expect to keep your phone with you all morning or afternoon waiting for a call back whilst at your place of work. This is not always practical. 

We need to be able to phone up and make an appointment like in pre Covid days. At the moment you are offered an appointment for 3 or more weeks in the future. 'Who knows what condition you might be in then?'
I understand some issues are in the process of being addressed, but this needs to happen sooner. This needs to be a practice for all. I feel at the moment it isn't.
GP surgery review: feldon-lane-practice
Title: Receptionists
Rating: 5 out of 5
Visited: May 2023
I had a doctor ring me back very quickly after phoning for an appointment. Sent a prescription through straight away, very good. Asked me to leave a faeces sample if possible at the doctors surgery on the Friday or Monday. I went on Friday afternoon with a sample. Made to look stupid as being asked constantly which container I had been given? Even though I explained it was a telephone appointment, how can he give me a container!  Was then told too late anyway, has to be before 12. Doctor obviously didn't know this. Very upsetting being talked down to, not feeling well and having to walk to the surgery.
GP surgery review: feldon-lane-practice
Title: Absolutely rubbish
Rating: 1 out of 5
Visited: April 2023
Worst doctor’s surgery around Halesowen area. 
No consideration for there patients, Lazy and dismissive. Had a doctor laugh in my face and takes you 3 weeks to make an appointment even when you call at 8am
As you can never get through there is only 1 nice receptionist but forgot her name as they never give out their names. All the others are very Rude and disrespectful.
I wrote a huge complaint to their practice manager and still after nearly 3 weeks haven’t heard a response. Do not recommend, They will not help you!
GP surgery review: feldon-lane-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I have only ever had good experiences with the practice,I have always been able to get appointments, both telephone and face to face if required the doctors have been very supportive and the receptionists have always been respectful and helpful
GP surgery review: feldon-lane-practice
Title: The best practice and team
Rating: 5 out of 5
Visited: December 2022
I genuinely can think of no negatives of this service. They are a credit to the NHS and the whole environment is loving and caring. All the doctors, nurses and staff are so lovely and are professional and kind whilst supporting their patients. I was rather poorly when I went in and got an emergency referral to hospital due to the diligence and care of the practice staff. It is truly wonderful and I am so grateful for all the wonderful people there. Thank you Feldon!!!
GP surgery review: feldon-lane-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: December 2022
I have been trying to get an appointment for over 6 weeks, I had an appointment booked which was cancelled without my knowledge and I am still trying to rebook. I have a chronic condition and the Dr is aware I’m in and out of hospital every month with flare ups of my endometriosis. I am never contacted or updated by the Dr. I am constantly chasing appointments and medication. I am constantly spoken to very very disrespectfully and dismissed by every single person I speak to within the practice. I did advise I was trying to move GP’s roughly a year ago to which I was told not to move and the Drs would take ownership of my case and try and get me back to having a normal life. This has been on going for over 6 years and I am still treated terribly.
GP surgery review: feldon-lane-practice
Title: poor receiption
Rating: 3 out of 5
Visited: November 2022
the phones are not answered very quickly, between 15 and 35 minutes is usual, getting a doctor to phone is virtually impossible have been told 10 days, and appointments you have to phone every day, for some reason they cannot make an appointment for the next day or dont want to
GP surgery review: feldon-lane-practice
Title: Great service once again
Rating: 5 out of 5
Visited: August 2022
And yet again, fantastic service today! Sent off my online request Monday, speedy email back to confirm a tel appt for today. Tel call received and invited to the surgery an hour later for f2f appt. The GP dealt with my neuro diverse son with such wonderful and gentle manner and referred him to the appropriate service for ongoing care. In times when I know some people are struggling to access primary care (a call assessor for the ambulance service speaking to many disgruntled patients on a daily basis), I feel very lucky that we are in the care of this practice. Thank you for looking after my family
GP surgery review: feldon-lane-practice
Title: Hard working surgery
Rating: 5 out of 5
Visited: February 2022
Understand people's frustration..
Should stop blaming covid, makes my blood boil.
Anyway my review.
Yes it's difficult to get through on phone, so I use the website portal.
You ask or send them all the information you want them to know. You get a email back saying reception received your request.
9/10 reply sent within the hour so no hanging on the phone.
9/10 you get the reply your asking for or even better an appointment to speak to the doctor.

Lady looking after long term patients,  what a gem this lady is.
Helping us sort the mother in law out regarding medical issues etc.
GP surgery review: halesowen-medical-practice
Title: Not great
Rating: 2 out of 5
Visited: November 2023
This practice has gone downhill, massively. It’s gone from waiting a few days for an appointment to practically a month. Their policy when it comes to uti’s is disgusting, anyone who has had one before knows you need help urgently. Previously you could ask at reception for a sample bottle, bring it back to have the results provided same or next day. Now when you speak to them you are told “you need an appointment” and that’s that. I did this a few weeks back and was told the next appointment was just over a month away, I can’t stress enough how important it is for people with this to have help right away and so to be told that is extremely disappointing. I then asked if there were any pharmacies nearby taking place in the uti scheme, was told the only one is on Manor Lane. I wouldn’t have been told this if I hadn’t asked. It’s great that they can help but it’s not exactly easy for people to get to when having a uti makes it stressful going out. The practice need to have a better system in place or the pharmacy next door need to get involved with uti care.
GP surgery review: halesowen-medical-practice
Title: Seeing a doctor
Rating: 1 out of 5
Visited: August 2023
My husband has tried to get an urgent appointment to see a Doctor, after being advised by the Pharmacist next door. He rang the surgery and explained his problem and was told he could not see one for at least 2 weeks. He tried ringing the next day to see if there was any cancellations, same reply. There used to be an emergency appointment service at this surgery, this doesn’t appear to be the case any more. He has had to book an appointment with a clinic in 5 days, not near us. I am so disappointed with this surgery. I know there are issues around lack of gps etc., but he needs to be seen. There does not appear to be a service any more. Failing this, he will need to go to a&e. This used to be a good reliable surgery with excellent doctors, I feel we have lost this service. I am speechless and very disappointed overall.
GP surgery review: halesowen-medical-practice
Title: Great doctors but painful process to get an appointment
Rating: 2 out of 5
Visited: March 2023
I am with the surgery for past 15 yrs and never had complaints. However, over last one year it is so challenging to connect to the receptionist and then finding an appointment to see doctor. Over the past few days, always been told no appointments to see a doctor available for next 3 weeks( multiple occasions). And ended up going to private or urgent care. Due to limited GP availability in the area, we are stuck and the whole experience requires significant improvement. Unsure if practice care to improve the services.
GP surgery review: halesowen-medical-practice
Title: Terrible, stressful experience
Rating: 1 out of 5
Visited: November 2022
On a waiting list for coil removal since feburary. Offered an appointment in August. Cancelled by practice and not offered an alternative. When I contacted them to ask when the next appointment would be was told there wasn't any appointments. Due to stomach pain was booked in for an ultrasound (coil still not removed, no appointments). Appointment was made quickly. Appointment was fine and I was told my coil has been dislodged and is floating in my womb. A week after the ultrasound received a message that I had been booked in for an MRI. Rang the centre for more information. Told I could have an appointment to discuss results of ultrasound a week after the MRI. I asked if I could have one before so I knew why and was told they would get back to me. No one got back to me. Rang again and told they know nothing about the MRI and I needed to contact the hospital to resolve the issue. Offered no explanation. Spoke to me as if this was my fault or doing.  Offered me an appointment to remove my coil at the end of December 4 months after the cancelled appointment but only because I contacted them. Appointment to discuss results of ultrasound is a month after the test.  Very unhelpful and a stressful experience. Still no idea what is going on. Every time you have an appointment you see or speak to a different doctor. The communication at this practice is is appalling.
GP surgery review: halesowen-medical-practice
Title: Fantastic Practice
Rating: 5 out of 5
Visited: August 2022
I have been suffering severely with HG in early pregnancy. This week the GP’s and receptionists have all gone out of their way to get me seen or to have a phone consultation. One GP saw how distressed I was in reception and saw me there and then at the end of practice. A massive thank you to all the reception staff and the GP’s.
GP surgery review: halesowen-medical-practice
Title: Great service from great practice
Rating: 5 out of 5
Visited: August 2022
Doctor gave a rapid reply over the phone to my request and provided assuring and positive advice with feeling of empathy. Can’t praise them enough.
GP surgery review: lapal-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2023
Been with the practice for 8 years. The service has been outstanding. The doctors, nurses and receptionists are patient, caring and professional. I am always given appropriate advice and the practice is proactive in my needs as an older patient.
GP surgery review: lapal-medical-practice
Title: Really kind and friendly service
Rating: 5 out of 5
Visited: June 2023
Everyone I spoke to at the practice was incredibly helpful and kind. The doctors were very good and I received excellent follow up to my consultation. I was able to get through on the phone and the receptionist that I spoke to was fantastic- she went above and beyond to help me and I was so impressed overall. 
Policy won't allow me to mention names here but thank you to everyone at the practice- I am very grateful.
GP surgery review: lapal-medical-practice
Title: Fantastic
Rating: 5 out of 5
Visited: February 2023
I cannot speak highly enough of this practice. Slight frustrations around getting through on the telephone but receptionists are so helpful and friendly - always signposting you to the best practitioner. Wide breadth of services available and so supportive.
GP surgery review: lapal-medical-practice
Title: Practice gotten to big. Can't cope with what they have.
Rating: 1 out of 5
Visited: January 2023
Tried booking an appointment, after waiting on the phone for a eternity there was nothing with the Dr or nurse I like to see for over a month. Rediculouse. So I gave up, a few days later I had to book a different appointment this time just the nurse, only one i like and trust, yes appointment been booked with said nurse, day before I look on patient access to find out its with someone else. So I cancelled the appointment. They seem to be getting every one to see their new nurses and trust me I've seen them and I rather sat at home. Not got a clue if you want a Dr you end I up with the new nurses..
GP surgery review: lapal-medical-practice
Title: Always excellent service throughout the practice
Rating: 5 out of 5
Visited: June 2022
I have been a patient at this surgery for around 35 years and can honestly say in all of these years I have no complaints the GP’s are excellent and have time to listen to you and don’t make you feel uncomfortable. The reception staff are all extremely efficient, friendly and helpful at all times. The nurses at the practice are also  extremely efficient, friendly and helpful at all times. I always say to my friends that my GP surgery is amazing. Keep up the good work, you are appreciated!