janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-robins-surgery,-harold-hill-health-c
Title: 1 1/2 hour wait for a booked appointment
Rating: 2 out of 5
Visited: March 2023
Review: I had an oppointment today 7/3/2023 at 14.00. arrived on time went to the robin's surgery reception desk at 13.55 told the receptionist my name date of birth and was told to take a seat
then went to the toilet and sat down and waited and waited. At 1430 went up to reception desk and asked whether the doctor was running late and was told he had a patient in with him and it was a double appointment. I said ok and sat down and waited and waited .At 14.50 went up to the reception desk. They apologised and tried to call the doctor who didn't respond then the receptionist said pop round and knock on doctors door. Doctor  didn't respond and Iwas told told was still on his list so he should respond. I wasn't very pleased so the receptionist said ring my line manager which she did, the line manager came down and told the receptionist the doctor had called me over the system 3 times which did not hear and if that's the case I would like to hear it because I never heard a thing. Doctor can be rude to the point of being obnoxious but put up with it. Thinking he's under pressure and stress but enough is enough. will see doctor  in future even though I've got to wait another month until 3rd April.
GP surgery review: the-robins-surgery,-harold-hill-health-c
Title: Unprofessional staff
Rating: 1 out of 5
Visited: January 2023
I had a worst experience of visiting a GP today ..i visit the surgery after waiting for almost 2 months.. The staff at reception is totally unprofessional. Anyways i went in doctor room and i expalined about my issue and he was so rude and said he can discuss one matter and 10 minutes time .. After that he was busy in his computer for making a refferal and for the other problems i have to wait for 2 months to see the doctor and then again 2 months for another probem.. These NHS staff cant even talk gentally and professionally to patients. The doctor said it is all politics and i just left ..Its better to stay home rather than visiting such GPs and suffering more with their behaviour and attitude.
GP surgery review: the-robins-surgery,-harold-hill-health-c
Title: Really, really awful GP practice
Rating: 1 out of 5
Visited: December 2022
It is nigh on impossible to get a GP appointment, the system is not fit for purpose & by the time your call is answered there are never any appointments.
The online booking system doesn’t work, the polyclinic is always full to capacity.
Even booking an appointment in advance is over a 4 week wait. Utterly disgraceful and not fit for purpose, this GP practice needs to listen to patients and review the way it takes appointments.
GP surgery review: the-robins-surgery,-harold-hill-health-c
Title: Nothing short of a complete shambles
Rating: 1 out of 5
Visited: September 2022
After contracting a case of tonsillitis I needed to be prescribed some antibiotics, in extreme pain I rang the surgery on Wednesday afternoon to be told by a lady nothing could be done that day and I would get an appointment if I called back the following morning at 8:30. So as instructed I called in at 8:30 and was advised by a ridiculous sounding message that they’ve had on their system for around 3 years about covid cases rising in the capital (old news indeed) I was then advised I was 6th in queue after 1 hour of waiting I got to 1st in the queue and was anticipating speaking to someone when the same ridiculous voice told me they were completely busy and I was cut off. I am 51 years old and have worked since leaving school at 16 I estimate I’ve paid over £150,000 in National insurance and feel I deserve better treatment. I am moving home in the next few days and I will certainly not miss the robins surgery and it’s completely dire service. In the 15 years I’ve been a patient along with my family we have probably visited the surgery around 20 times and it has always been an extremely unpleasant experience.
GP surgery review: the-robins-surgery,-harold-hill-health-c
Title: For an appointment lottery - your start must favour you
Rating: 2 out of 5
Visited: January 2022
For accessing medical assistance, One need to see a doctor.
At Robin's, accessing doctors is possible only when you are lucky to get an appointment. It takes on an average of 40 minutes to get onto a call. Because I had called at 8:27 am for the morning appointment (3 minute earlier - wary of past several experience of waiting for 40 minutes to hear that "all appointments are booked for the day and you can contact out of hours GP"), and post waiting on the call for 31 minutes, to anyone's dismay, I was informed of a #rule that, "because you have called earlier to 8:30am, you have been directed to enquiries line" (a different phone line). The staff attending the appointment line and the enquiry line sit at a distance of two feet, and if the practice really has the sense of patient care

For the sum of money that I pay every month to NHS, I don't get the return of service. Incidents such as these gives a very bad experience and cause irky mood to the already distressed mind due to illness. There have been multiple instances where I had to wait for weeks to get an appointment, and it is a lottery win to get a successful. I think experience of lack of attention, lead people to call 999 for silly things, which is a absolute stress on emergency services.
GP surgery review: berwick-surgery
Title: Appalling service all round!
Rating: 1 out of 5
Visited: March 2023
Appointments are normally 2 weeks wait. No face to face option, phone apt only. No time is given, so if you fail to pick up after 2 rings you have missed apt. You call back, explain you just missed the call and get spoken to and made to feel (by one extremely unhelpful receptionist) like your wasting her time! Eventually get an appointment from the hub, told to collect form as need to have an xray on my feet. I drive to Harold Wood, wait for 20 mins to be told xray machine not working and to go King Georges, drive there, pay again for parking, wait 15 mins to be told my form is to xray my knees. If the GP had bothered to look at my notes, my knees were xrayed 2 months ago. The problem if the GP took the time and listen at the time of my consultant was my feet! Told by hospital to give letter back to surgery, make another apt to get correct form for feet. My wife called surgery explained what had gone on and the unwelcome reception she received from one particular receptionist was nothing but challenging, curt and unacceptable.This particular receptionist needs alot of training, focused on her people skills and her manner within her approach towards situations.
So to summarise, i have now got to take back my letter, make another apt and start the whole process again! I suffer with anxiety and high blood pressure and i can honestly say this situation that i was placed in didn't sit well with my condition. This surgery needs to become more accommodating and flexible. Were post covid now so why is there still no  F 2 F apts or a fixed apt time and a 2 week wait for an appointment?
GP surgery review: berwick-surgery
Title: Good practice
Rating: 4 out of 5
Visited: April 2022
Normally I’m happy with outcome over the phone or face to face. But yesterday I had a phone consultation and I have to say I’m really disappointed. I was awaiting what I believe an important call from the doctor but when talking to him he didn’t seem to know anything that had been going on. He gave me my blood results but should have known why I had so many done and of other tests that I have had. I put the phone down with less confidence in them than I would normally have had. He was also unaware of a letter sent by the Hubb so I’m afraid normally they are good which is why I have put down good and would normally recommend but not this time.
GP surgery review: cranham-health-centre
Title: Sympathetic caring staff
Rating: 5 out of 5
Visited: December 2023
Waiting for blood test in reception - young lady clearly in distress at counter - lady behind counter was so sympathetic and went round to the public side to comfort her. Staff consistently good here.
GP surgery review: cranham-health-centre
Title: Friendly, responsive and supportive practice!
Rating: 5 out of 5
Visited: September 2022
All round great practice, from the prompt response when calling, to the friendly and helpful reception team, and the same day phone call following up on the email I sent. I do not recall the name of the GP I spoke to, but she was fabulous. She worked through every part of my email giving me detailed information and guidance. I then received a follow up call as promised from the Social Prescriber, who offered further support and shared useful information. Thank you!
GP surgery review: cranham-health-centre
Title: Awful and rude receptionist
Rating: 1 out of 5
Visited: May 2022
Came on for a blood test for my daughter. Due to an accident we were 6 minutes late. I was abruptly told by receptionist that I won’t be seen now as I’m late. Explained the situation and also that my daughter has been fasting since morning (it’s now 3:46pm) and her response was ‘I only look after the desk I don’t do bloody tests’ she went to check and came back and said they’d packed away and can’t see me.

I walked away in frustration and then decided to come back to make a complaint and saw that the receptionist was laughing at me. Highly rude and unprofessional behaviour. When I challenged her she said I was rude to her. I was not and even if I was she’s supposed to be in a professional office. 

Never using this centre again and will definitely be telling everyone I know of the service and immature and rude receptionist they employ.
GP surgery review: cranham-village-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: September 2023
Professional receptionists and processes.
Doctor was so helpful , listening but also processing information and presenting options. Best medical experience I’ve ever had - and all in a relatively short time. Couldn’t ask for anything more.
GP surgery review: cranham-village-surgery
Title: The best
Rating: 5 out of 5
Visited: January 2023
I’ve been with this practice 50+ years, I cannot rate them highly enough. Doctors give you their time and my time slot has never been rushed. Reception staff always polite & helpful. Phone lines will always be busy at 8am tell me a GP practice that isn’t. Be kind cos this practice is amazing. Thank you all
GP surgery review: cranham-village-surgery
Title: Great Team !
Rating: 5 out of 5
Visited: October 2022
Wonderful Surgeries 
All staff are very helpful and strive to do their best for the patient. 
The NHS is under extreme pressure although the Team at Cranham Village and Little Gaynes always deliver a high standard of care. 
Keep calm and carry on :-) 
Many Thanks
GP surgery review: cranham-village-surgery
Title: Great practice and helpful staff
Rating: 5 out of 5
Visited: July 2022
Excellent service from the receptionists who are always polite and helpful. The doctors always spare time to explain anything I have asked about. Appointments have always been available when needed. It's clean and welcoming. Thoroughly recommended.
GP surgery review: cranham-village-surgery
Title: The Best!!!
Rating: 5 out of 5
Visited: February 2022
Absolutely the best GP practice in Havering. Wonderful, kind, caring, helpful receptionists who go out of their way to assist in any way they can and good GPs who actually listen to you.THANK YOU!!
GP surgery review: dr-pm-patel
Title: Fantastic GP and helpful reception staff
Rating: 5 out of 5
Visited: October 2022
The service at this surgery is so good that I have recommended it to others and my partner has moved his care here as he was at Rosewood before who were impossible to get an appointment with. One of the doctors has helped me with both mental health and physical health problems and supported me with problems with my employer making sure I did not go to work until my employer had organised a return properly through occupational health. She is a very proactive and professional doctor who cares about what you think as well as offering outstanding advice. They also accept repeat prescription requests via email rather than the archaic dropping off and picking up like so many surgeries still do and you can also use the NHS app to ask them for advice. Prescriptions can often be ready the same day you request them which is fantastic. They do have a bit of a lack of appointments but I think this is the case with all surgeries nowadays sadly. I would recommend this surgery to anyone.
GP surgery review: dr-vm-patel
Title: Outstanding practice
Rating: 5 out of 5
Visited: January 2022
Myself & my daughter have been patients of this practice for over 10 years and I have received the greatest support throughout this entire time. Not only from the GPs, but also from the reception staff. I have always been able to see a Dr on the same day in an emergency, and he is always patient & thorough. On the occasions when I have forgotten to put in a repeat prescription with sufficient time, the reception staff have chased this up for me so that my daughter has not been left without medication. Although things were adapted during COVID, the level of support did not change. Thank you. I am so very grateful.
GP surgery review: haiderian-medical-centre
Title: A huge thank you
Rating: 5 out of 5
Visited: November 2023
I just wanted to leave a comment to express my gratitude for the Doctors & nurses at this surgery. 
We are so lucky to have such a wonderful choice of amazing Doctors! I saw the GP this morning for my son, who was showing symptoms of croup. The Doctor was very thorough with his examination, he was very respectful and listened to my concerns! Especially as my son’s symptoms had improved from the night before. I didn’t feel rushed and the doctor was very informative too! 
My son was also comfortable with the GP because the GP made an effort to engage with him, which was lovely! 
Thank you for the amazing care you continuously provide for your patients!
GP surgery review: haiderian-medical-centre
Title: Receptionist rude
Rating: 3 out of 5
Visited: November 2023
Phoned to book an appointment and the receptionist was rude and intrusive. I understand some personal information needs to be taken but they questioned my reason for wanting to see a doctor in a derisive tone, this was after being unhelpful in the first place by simply saying “We don’t do that here.” Instead of offering a solution or simply allowing me to book an appointment. Came across as if they were in a position of diagnosis and judgment.
GP surgery review: haiderian-medical-centre
Title: All at practice are extremely friendly and helpful
Rating: 5 out of 5
Visited: July 2023
I have seen Doctor twice now, and both times he has explained everything to me thoroughly, he has an extremely reassuring way with him that puts you at ease. I would have no problem discussing any issue with this Doctor. Thank you Haiderian Medical Centre for all your staff being understanding and patient. Hope Doctor remains with the surgery.
GP surgery review: haiderian-medical-centre
Title: Excellent
Rating: 5 out of 5
Visited: June 2023
This is the second time I have seen this Doctor and I have been so impressed with how thorough he is and also how he explains everything in detail. I didn’t feel rushed and I felt reassured that he had done the necessary examinations / referrals. I hope he stays at the surgery
GP surgery review: haiderian-medical-centre
Title: Cardiac review
Rating: 5 out of 5
Visited: June 2023
Very thorough,good explanation and did not feel rushed. Very pleasant experience. Advised another appointment with nurse
GP surgery review: haiderian-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: June 2023
I got a quick appointment, the staff were friendly and helpful. I was extremely pleased with how understanding, caring and professional the GP was.
GP surgery review: haiderian-medical-centre
Title: Truly wonderful doctor
Rating: 5 out of 5
Visited: May 2023
Today I had an appointment with the male doctor at the Haiderian medical centre regarding a persistent cough. This is the second time I've been to see this doctor and he is truly wonderful! I never feel rushed during our appointments and find him to be very thorough and highly knowledgeable. I can't recommend him enough. Thank you.
GP surgery review: haiderian-medical-centre
Title: Brilliant practice
Rating: 5 out of 5
Visited: May 2023
This practice with its whole team from the receptionists, Doctors and nurses is the second to none, highly recommended
GP surgery review: haiderian-medical-centre
Title: great new GP
Rating: 5 out of 5
Visited: April 2023
My experience with the new doctor at the Cranham surgery on 26th April this year was very good. He seemed very interested in my health issues and clearly checked my records prior to my consultation with him.  We had an in depth conversation in the way forward. I hope this Doctor stays.
GP surgery review: haiderian-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: April 2023
Following a conversation and examination with one of the doctors at my GP Practice he referred me for an ultrasound. This appointment came very quickly. I was asked to book a telephone appointment with the doctor to discuss the results. Unfortunately the waiting time to get an appointment is a long time. However when I did speak to him he was excellent. He informed me of all the results of the scan and is going to refer me to a specialist. This doctor is excellent and is willing to listen to you. I can’t fault the doctor only the time it takes to get either a telephone or face to face appointment
GP surgery review: harlow-road-surgery
Title: Worst gp practice in London
Rating: 1 out of 5
Visited: November 2023
I was booked today at 15:45 for an appointment to register with them, I left work ar 14:00 to be on time here and due delays on tube I arrive at 15:52 and they refused to take me in. When you register with them it says you can be 10 minutes late, they spoke with me so bad and treat me like so bad. Worst services in that area. Disgusting.
GP surgery review: harlow-road-surgery
Title: Great Practise
Rating: 5 out of 5
Visited: February 2023
Receptionists are always helpful, never waiting too long on the phone, appt times are better than most surgeries. Would highly recommend this surgery.
GP surgery review: harlow-road-surgery
Title: Awful
Rating: 1 out of 5
Visited: October 2022
Absolutely awful surgery. Been registered here for 26 years and since being taken over it’s always a nightmare to get an appointment, never get any prescriptions when you ask for one, receptionists are rude, unhelpful and all over the place! Then to top it all off, they send my 10 month old baby a letter saying they’re deregistering her from the surgery - I wonder how they expect her to open the letter and sort that out herself..What a joke
GP surgery review: hornchurch-healthcare
Title: Great Practice.
Rating: 5 out of 5
Visited: July 2023
My wife and I have been with this Practice for a number of years and can't speak too highly of it. We have always been able to book appointments when needed and as we are both quite elderly we are very grateful for that. The receptionists are all very understanding, polite and professional. It would be a struggle to find a better bunch of doctors, in fact impossible in this day & age.
GP surgery review: maylands-healthcare
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
I have been to the surgery twice this week and I am very happy to say the receptionists were really very good (as usual!). I left this morning with an appointment with a doctor later in the day. 
I have not seen her before but the doctor gave me the best appointment I have had for a very long time. I will be hoping to get my next appointment with her again as I came away feeling very hopeful that I had made very good progress with regard to my medical problems, especially my hernia, thanks to her care and attention.
GP surgery review: maylands-healthcare
Title: Very empathetic practice
Rating: 5 out of 5
Visited: June 2023
The staff at Maylands are very helpful and empathetic and I feel they genuinely care for their patients. GPs have time to listen to patients concerns and I never feel I am rushed . They all work exceptionally hard under quite difficult and sensitive conditions. My own GP has personally helped me get my life back . A great practice
GP surgery review: maylands-healthcare
Title: Making an appointment
Rating: 1 out of 5
Visited: June 2023
It was just impossible to make an appointment today
You wait for ages on the phone (3 separate attempts) and then no appointments available
Also I was not able to fully understand the person on the phone at the surgery because of a accent
GP surgery review: maylands-healthcare
Title: Non functional.
Rating: 1 out of 5
Visited: June 2023
Prior to the Covid 19 pandemic this was a decent GP practice. Since then it has become non functional because it’s simply impossible to make an appointment. I damaged my achilles tendon where it joins to my heel six weeks ago. It’s agony and I can’t bear to walk more than a short distance. The receptionist at Maylands, who has, I suspect, zero medical training, ‘screened me out’ and told me that my GP wouldn’t see me for that condition. They told me to go to an NHS Urgent Treatment Centre. I did this, and after waiting three hours I saw a Doctor there. He examined me and confirmed my injury, but said that this was totally a condition that my GP should deal with and never something for an Urgent Treatment Centre. An ongoing chronic condition rather than an emergency care issue. He said that I need to be referred to a Podiatrist, but that my GP must do that. Back to square 1!  It’s impossible to make an appointment at Maylands. They’re so unhelpful that they as well not be there.
GP surgery review: maylands-healthcare
Title: Worrying Developments
Rating: 2 out of 5
Visited: May 2023
I phoned at 8am to book an apt and was answered at 8.04am.  I was offered an apt at 9.30, but unfortunately was not a time I was able to make.  I asked why all apts had gone in 4 mins and was told only 2 doctors on duty and all had been pre-booked.  I asked if I could pre-book and was informed none were available.  I then asked whether I would be able to get an apt tomorrow if I phoned and was told unlikely as only 1 doctor on duty!  However, if I came down to the surgery at 8am I could book one then.  Why are people coming down to the surgery able to book while those who phone (as per website guidelines for making an apt) can’t.  This is a very large group practice and it is extremely concerning that only 1 or 2 doctors are only duty.
GP surgery review: maylands-healthcare
Title: Worrying Developments
Rating: 2 out of 5
Visited: May 2023
Phoned today at 8am for an apt.  Got through at 8.04am. Only one apt left which unfortunately I was unable to make.  Asked why all apts had gone 4 mins after lines opened and told only 2 doctors working and they had all been pre-booked.  Asked If could then pre-book for another day and was told nothing was available!  I asked if I would be able to get an apt if I phoned tomorrow and was told probably not as only 1 Doctor on duty!  However, they suggested it was better to come down as I would be able to book that way?  Why are people turning up at the surgery able to book yet those who phone (this is way surgery asks you to book apts on its website) are told none available.  This is a very large group practice and I don’t understand why there is only 1 or 2 doctors on duty.
GP surgery review: maylands-healthcare
Title: Life saver GP
Rating: 5 out of 5
Visited: April 2023
Thank you so much to the GP who I saw earlier in the year who will not know but they actually saved my life. 

I am eternally grateful. Even the simple fact that my situation was believed by them in the first place made all the difference. 

Thank you to all the other staff there who are also very kind and helpful.

Wishing you all a very happy new year