janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: cranbrook-surgery
Title: Awfull practice
Rating: 1 out of 5
Visited: November 2022
I went in yesterday after a fortunate only 7 days wait so that I can have psoriasis medication cause my skin is on fire and bleeding and I'm out of it, and the doctors prescribed me my medication told me to pick it up at the farmacy. I went to the pharmacy and it wasn't there. I called the surgery and the receptionist assured me that she will leave a message for the doctor. I tried again this morning and the pharmacy still had nothing but my pain medication, so I called the surgery again and was told no message was left for the doctor so I asked again could you please not forget to leave a message? She told me she will. So I waited until now ,16:50, and went to the pharmacy again and nothing...obviously I called the surgery again and an annoyed voice on the other side of the line told me :the doctors not in and you have nothing prescribed by him! I am crying my eyes out in pain and frustration (who has psoriasis understands) that after all this time I'm without medication for a chronic painful disease and was asked by the doctor at my appointment yesterday: why do you keep going private? And waste your money? This is why! It's embarrassing and outrageous! Keep paying the NHS for this!
GP surgery review: cranbrook-surgery
Title: Great surgery
Rating: 4 out of 5
Visited: October 2022
Soo far so good I managed to get all appointments one was over the phone and the other one behind the counter at reception all my Requirment  is been done easily
GP surgery review: cranbrook-surgery
Title: Friendly practice & helpfull staff
Rating: 5 out of 5
Visited: October 2022
I received a phone call from the Surgery concerning a recent change in medication. I was given an appointment to see the Practice nurse the next day @ a convenient time for me. I was seen promptly and all my questions fully answered by the Nurse. I was offered a flu vaccination there, which I accepted readily.
GP surgery review: cranbrook-surgery
Title: Great doctors
Rating: 5 out of 5
Visited: October 2022
I recently had a consultation with one of the lead GPs. She was the tall, lady dr and she is caring. I have to say, she is one of the best doctors. She is caring and understands and eager to help patients. I have always had the best experience with her. Thank you Dr for your kind and thoughtful concern to my health and providing me with both medical and physical care. Keep it up !
GP surgery review: gants-hill-medical-centre
Title: Above and beyond
Rating: 5 out of 5
Visited: July 2023
I have always received excellent service from this practice, but yesterday one of the admin staff went to great lengths to assist me with bureaucracy needed for an xray. If the form had been available while I was still in the surgery her efforts would not have been necessary, but I am very grateful to her.
GP surgery review: gants-hill-medical-centre
Title: Very poor sevice
Rating: 2 out of 5
Visited: July 2023
Called to to doctor about ordering more anti biotic urgently.
Was tod by reception he would cal the next Tuesday ( this was on the Friday) I got a call on the Tuesday not by the Doctor but by their Pharmacist.
I explained the Doctor was supposed to call about anti biotics.
She said She was told to contact me, and needed to phone to talk to A Doctor.
I asked for her to either put me through or to ask for to contact me. She said I had to do it as she could or would not do it.
I gave up after trying to get through to medical centre.

In desperation I called  111 and got a doctor to phone me and he sorted it out right away.
I got the medication the next after he sent prescription to my local chemist.
GP surgery review: gants-hill-medical-centre
Title: Appointment
Rating: 1 out of 5
Visited: April 2023
Terrible medical centre. In reception workers saying on the phone that they will call back later to see doctor for my 11months old son. They never called back.
GP surgery review: gants-hill-medical-centre
Title: Very supportive and responsive
Rating: 5 out of 5
Visited: March 2023
Both receptionists and doctors have been very responsive and supportive to both myself and my very elderly mother over the last few years in relation to a number of medical challenges we have both faced.  At a time when the surgery must be stretched to the limits, as everyone is in the NHS, we have always been able to access the doctors. The doctors have given us time to discuss issues and  arranged immediate face to face consultations when needed. On two separate occasions the doctors made unsolicited follow-up phone calls to check all was ok. My husband, who is at another local practice, is going to transfer to Gants Hill as the service is so much better. My only suggestion is that phone answering can be a bit hit and miss.
GP surgery review: gants-hill-medical-centre
Title: Words Fail me!
Rating: 1 out of 5
Visited: January 2023
I grew up in a time when the Doctors Surgery was there to help, that is not the case here. They have wonderful, caring GP's but all this goes to waste due to the way the surgery is run. I had been suffering for over a month with the coughing virus that was going around, as an asthmatic this made it a problem breathing. I had been given two courses of ant-biotics and told to call the GP if the problem had not cleared, which it did not, I tried to book an appointment without success. I was advised to call the Hub, then told to call 111 both without success. I had no medication or an inhaler over the Xmas period, after Xmas I managed to speak to a GP who gave me a further course of anti-biotics and steroids and sent me for a chest x-ray and wanted a face to face appointment when she has the test results. After two attempts calling the surgery, first one I gave up after 45 mins, the second I held on for 61 mins when the call was answered. I asked the receptionist if the results were in and if they were the GP had asked to see me face to face. To my amazement she replied that that they had the results and I do not need to see a GP. I asked what were her medical qualifications to make that statement, she did not reply. I asked what day the GP saw patients face to face, her answer was to call back 8am next morning. I asked who I was talking to, not once but twice and she ended the call. In my opinion the way this surgery is run is not fit for purpose, sad as the GPs are very good.
GP surgery review: gants-hill-medical-centre
Title: Horrible practice
Rating: 1 out of 5
Visited: December 2022
I was keep trying to book appointment for my kid all day long and finally she answered at 4pm. I been told that is too late to book appointment but I was calling all day long and no answer and I need to call next day again from 8am. Because she can't book appointment for my kid now for next day. I call 8am next day  o answer until 9.15am. And I was surprised that they pick up phone and what I heard no appointment today or tomorrow only in week time. Very rude staff.
GP surgery review: gants-hill-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
I think this is a great GP practice. You can get a telephone appt via the app for the same day very easily. They answer your calls and even have an email address that they reply to quite quickly. This GP surgery is very helpful - the admin, reception and GP's are always very polite and helpful and really do go above and beyond to help the patients. I highly recommend this practice.
GP surgery review: gants-hill-medical-centre
Title: The worst GP practice around - should be struck off
Rating: 1 out of 5
Visited: October 2022
Gants Hill Medical Centre is more a function to annoy and dismiss their patients than it is a GP. I had to wait 3 weeks to get an appointment that was just a telephone appointment. The reception routinely keep you on hold for an hour minimum just tell you that appointments are released online - which they are not! 
it is a deeply unhelpful place, i was suffering from chronic back pain and all they kept prescribing me was naxprofen. not even trying to figure out what was causing the pain.
the customer service is at an all time low, i wouldn't wish my worse enemy go to that place.
GP surgery review: gants-hill-medical-centre
Title: Unprofessional service and not looked after properly.
Rating: 1 out of 5
Visited: September 2022
I went to the clinic to get checked my child. Appointment was booked and we were waiting nearly an hour. We were not told why this delay is. when we finally met the doctor, there was no apology or explanation of huge delay. I asked the receptionist if any  complaints procedure in place? she had no clue and no knowledge of it. This surgery need urgent improvement and do their job properly.
GP surgery review: gants-hill-medical-centre
Title: Worst service/ urgent change of behaviour is required
Rating: 1 out of 5
Visited: September 2022
Booking system is not designed to facilitate patients. I selected the time and reached at the final stage and it said that appointment is gone. literally in 5 seconds. 
Then I called, waiting for half an hour. Same time, I dialled from another mobile which was answered after 12 minutes.  I raised a concern that your system is corrupt. You didn't answer the earliest call which is going on for nearly 30 minutes and you answered the call which is being dialled from 12 minutes. Reception attitude was aweful and not friendly at all. 
Then, appointment booked but waiting time was over an hour. No explanation,  No apology.  I would not to recommend anyone. 
If someone ask my feedback, I would say that Use any other surgery/clinic but do not go to gants hill medical centre unless they change their behaviour and service immediately.
GP surgery review: granville-medical-centre
Title: Terrible Unorganized Practice
Rating: 1 out of 5
Visited: January 2024
Had an appointment, checked in with the receptionist and waited an hour. 

Was still not called so went to the front desk to enquire to the other receptionist and I had apparently not checked in

Explained I spoke to the other receptionist who was there too and she claimed I had never spoken to her and flat-out lying

Check in machine not working, disorganized staff, terrible practice and will be unregistering
GP surgery review: granville-medical-centre
Title: So approachable and knowledgeable
Rating: 5 out of 5
Visited: December 2023
Always able to get an appointment either in person or remotely even on the same day . Doctors always available to provide advice and support.,
GP surgery review: granville-medical-centre
Title: Worse system ever
Rating: 1 out of 5
Visited: August 2023
I can never get through to the receptions, life just seem to be difficult for them I am on the phone now 48min and still no answer and am first in the queue apparently, I have even gone to the lengths of actually calling and walking in and it’s not even busy, I think it’s just poor work performance or management. You can blame shortness of staff so many times but enough is enough, there has to be improvement and it should be advertised what measures the management are taking to improve this?… !
GP surgery review: granville-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: May 2023
I really happy with Granville Medical Centre. Their sorted all my requests quick and professional. Im recommended this practice 100 %.
GP surgery review: granville-medical-centre
Title: Disappointing.
Rating: 1 out of 5
Visited: April 2023
You can’t get through to them at all, always in a queue and sometimes the line gets cut off just as you are the first one in queue. Its always we don’t have any appointments available so you will have to call back later and when we call back at the time given magically all appointments are taken and we are then told to call back the following morning at 8am and the same process starts again. It’s as if there is no concern or importance of patients at this GP surgery. Definitely leaving this surgery snd registering my family with a new surgery, one that values its patients and doesn’t have its patients questioning the system.
GP surgery review: granville-medical-centre
Title: Good doctors but terrible receptionists
Rating: 1 out of 5
Visited: March 2023
Good doctors once we get to them. But the process to get to them is absolutely ridiculous. I am on the phone apparently  next in the queue and been waiting for over an hour . On some occasions I am 2nd or 3rd in the waiting queue on the phone but waiting nearly 2 hours to get through and talk to the receptionist. Absolutely terrible. Once we get through after waiting nearly 2 hours, we are told they can not make us an appointment now and that we must either call at 2pm or go online .
GP surgery review: granville-medical-centre
Title: Worse answering of phone experience ever.
Rating: 1 out of 5
Visited: January 2023
Phoned surgery & was told I was 3rd in queue, after 1 hour I was 1st in queue after another hour of being 1st in queue I was cut off. Phone back & I'm 4th in queue. What joke they should get rid of their phones.
GP surgery review: granville-medical-centre
Title: Poor Reception
Rating: 3 out of 5
Visited: November 2022
I had to wait 1 hour 15 minutes before I was attended to on the phone.  The newer receptionists lack people skills, show no empathy towards patients.  A couple of old staff are most helpful if you get them that is.  The surgery need to look at improving their phone service and get receptionists that want to help patients.  

Covid restrictions were lifted last year - why does everyone have to wait outside the surgery other than people with appointments, and then have to wear a mask even though you're outside.  

GP's rush you when you have an appointment, half the time you forget half the stuff you want to discuss.  

The appointment system is really poor - if you want an emergency appointment you have to put a request in between 8am and 10am - is there no consideration for working people, or parents that have to do school run etc.  It's disappointing that once a brilliant surgery now seems to be losing the touch.
GP surgery review: granville-medical-centre
Title: New receptionist
Rating: 4 out of 5
Visited: October 2022
My parents attended their appointment with this GP, they do not know one word of English. They showed a letter to the receptionist, and she got in touch with one of her colleagues. My parents are from Turkey and only understand Turkish. There was a Turkish receptionist and she helped my parents really well, they came home talking about how kind and respectful she was. Im really thanking her for her accompany.
GP surgery review: st-clement's-surgery
Title: Great doctor but rubbish receptionists
Rating: 3 out of 5
Visited: July 2022
I have been called for the last week every morning trying to book an appointment but every morning I hear the same thing about there’s no more appointments left for today call back tomorrow at 8am. I don’t understand how if I call at 8 every day and there’s still no appointments. I was told many times that I’d get a call later being told when my appointment is and didn’t receive a call. So I called back and was told to call the next morning. What is the point having a gp when you can never get an appointment it is absolutely ridiculous! 

My main doctor is always so helpful and nice and during the pandemic it was easier to get an appointment and talk to the gp but now it’s more than impossible to talk to the receptionists when being on hold for so long and still not getting an appointment. I just don’t understand how this gp functions anymore or why no one has changed the way the appointments are dealt with, it is really frustrating to call every morning and hear the same thing.
GP surgery review: st-clement's-surgery
Title: Friendly staff
Rating: 5 out of 5
Visited: April 2022
My experience with the doctor to discuss my medical condition was a positive one. She listened and took my concerns into consideration. Her manner was warm and friendly.
GP surgery review: st-clement's-surgery
Title: Understanding and caring
Rating: 5 out of 5
Visited: March 2022
Attended today for a smear test which I normally dread, like a lot of women, but the nurse was so good and understanding with my concerns and it went very smoothly and pain free.  Thank you so much.
GP surgery review: st-clement's-surgery
Title: Good Doctors surgery
Rating: 5 out of 5
Visited: February 2022
Was seen by GP yesterday she was patient with me listened to what i had to say and generally was very empathetic towards me which makes a face to face consultation more comfortable ,huge thankyou to my GP
GP surgery review: st-clement's-surgery
Title: Great GP
Rating: 5 out of 5
Visited: February 2022
I went to see my GP yesterday  ... all GPS should be like this lady. She was very thorough during the appointment and covered all avenues possible to try and resolve and make better my current situation. A kind and caring GP ...
GP surgery review: the-drive-surgery
Title: Flexible and caring team
Rating: 5 out of 5
Visited: July 2023
A big thank you to the amazing admin team who went above and beyond for me. I required an urgent appointment as was due to fly out and the team helped me to re-register with the surgery and book an appointment and get a prescription super fast. Thank you so much!
GP surgery review: the-drive-surgery
Title: Rude staff member
Rating: 4 out of 5
Visited: May 2023
I have been register from this surgery from 2010 and all dr were so nice but one staff member lady i obv dont wanna mentioned name but already rude not with me with everyone and now i went  to surgery for repeat prescription and for my temporary address change she denied  to give appointmnet or talk anything straightaway she was like  search any nearby surgery and i know its not like that even though many patients i know ho regsitered from this surgery living bit far away still regsiter from this surgery they have changed their address but that lady lit was rude and staff is now not overwhelming or friendly because many memebers has changed please look in to this many of need training about how to deal
Thank you
GP surgery review: the-drive-surgery
Title: Great amazing health care GP services.
Rating: 5 out of 5
Visited: February 2023
From February 2023 till today
I have been registered with this practice some 35 years plus but needed to use GP s services now after a stay in hospital 
When ever i needed to see the GP I was able to get an appointment and was seen very quickly 
All necessary information was given to me and referral to different hospital consultant s were made as needed
The nurses are good
The staff at the reception are very helpful 
They listen to your needs and promptly respond to your needs 
I had to see them urgently twice and they have accommodated my needs
I needed blood tests for different reasons. I was provided all relvent blood forms 
All repeat medicine are given as I need them .I would like them to be all for 28 days so reordering becomes easy all medicine synchronised 

They are understaffed but still providing a very good service. 

Only improvement if it can be made is the addition of telephone lines to reduce the waiting time in the morning when you  call the surgery.
GP surgery review: the-drive-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: December 2022
Thank you to all the staff at the GP Surgery for all your help. Special Thank You to the Doctors for your kind service.
GP surgery review: the-drive-surgery
Title: Lead GP was great
Rating: 4 out of 5
Visited: September 2022
Lead GP and her assistant helped me when I needed it the most. Also the process of referral was quick and I got my hospital and treatment appointment within the month.
GP surgery review: the-drive-surgery
Title: Very rude staff
Rating: 1 out of 5
Visited: August 2022
The staff constantly put the phone down on when you have been waiting for over 30 minutes trying to get through. What is the point in having a telephone line with staff when they do not want to talk to patients who are sick and need attention from a doctor. 
The staff really need training on basic customer service and how to speak to Norma & vulnerable patients.
GP surgery review: the-drive-surgery
Title: Great practice
Rating: 4 out of 5
Visited: May 2022
The drive surgery is an outstanding Practice my GP P G She has cared for me & my family for many years. I’m extremely confident with all the advice given. What some of the receptionists needs to understand is they work in an extremely sensitive surrounding, patients who are nervous, extremely unwell, mentally unwell, suffering from anxiety etc….so by not smiling and not welcoming them at the practice or putting the phone down doesn’t help. The 5 stars are definitely for My GP P G and few members of staff who always go out of their way to help, new receptionist is very welcoming and helpful. The booking system needs to be improved Also pre booking appointments for patients who work would be a great idea.
GP surgery review: the-drive-surgery
Title: Understanding staff and easy appointment process
Rating: 4 out of 5
Visited: April 2022
On the 7th of April 2022 the receptionist who booked me in for a morning same day face to face appointment with my GP was so kind, understanding and empathetic. The receptionist could hear I was emotional and I felt that their service really put me at ease and helped me to feel looked after. The GP also gave me time and although was a bit quick/dismissive at first after time I did feel listened to and all my options were explained to me.
GP surgery review: the-drive-surgery
Title: great stuff
Rating: 5 out of 5
Visited: February 2022
helpful and responsive, respectfull ,kind and very patient.
they helped me a lot an dlooked well after me and my family
GP surgery review: the-redbridge-surgery
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: January 2023
They will register you, but good luck ever seeing a GP. The econsultation form is a waste of time, you may get an appointment for several days later at another practice. If you are in pain, it makes no difference. There is nothing "urgent" to them. They tell you to go to A&E instead, this is why the NHS is struggling. A&E will tell you to go to your GP.
GP surgery review: the-redbridge-surgery
Title: Very difficult place to get appointments
Rating: 2 out of 5
Visited: May 2022
Although they give you access to on line booking but it’s useless as they never put any appointments available for you to book. The system of booking is the worst in all London. You need only to call if emergency and you have to inform reception exactly what is the case to book you same day or you can book appointments after 2 weeks. 
I have a friends everywhere in London and none is having difficulty in booking appointments like we do at this clinic. You have also to call go from 0800 am and stay on queue for a long time, minimum 20-30 minutes so you can get a turn. 
Why we don’t book on line as all people do in London? 
We need improvement to the booking system to match latest advance technology that everyone in London is having it except this practice.
GP surgery review: royal-docks-medical-practice
Title: They always listen
Rating: 5 out of 5
Visited: May 2023
I was nervous to move practices when I moved home as I liked my previous one. I needn't have been concerned as Royal Docks is even better! The staff are warm and friendly, and the doctors and nurses really listen, take you seriously and advocate for your care. I've been really impressed and I'm so glad I moved.
GP surgery review: royal-docks-medical-practice
Title: A practice that cares
Rating: 5 out of 5
Visited: January 2023
As a patient for only 5 years this is by far and excellent practice. The doctors, nurses and staff are amazing , they answer the phones and do their best to get you seen or referred to the correct department of service. I have felt much more at ease with my Heath and confident with the information provided with regards to Heath issues and queries. The trust they install and do their uttermost for their patients. Thank you