janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: beacon-health-group-danbury-medical-ctr
Title: Bigger is not Better!
Rating: 2 out of 5
Visited: February 2022
Having been a patient of this surgery for over 40 years I am sad to say that the service given by the new health centre is terrible in comparison to the care received for so many years by what was a genuine family Doctors. Credit where credit is due their roll out of the Covid Vaccine was excellent and Flu jabs are administered efficiently but that is where it ends. It is hard to assess the medical care because it is practically impossible to get an appointment. Whilst I appreciate the pressures on GP surgeries caused by Covid they seriously need to review their appointment booking system. I am at a loss to understand how any organisation can think it is a good idea to expect patients, many of whom will be ill or suffering to have to phone at 8am for either an urgent on the day consultation or to book a 2 or 7 day advance appointment. It is not possible to book an appointment in a month or two weeks, only 2 or 7 days nor to book an appointment online or even to book an appointment at reception. They seem to have no concept of the fact that some patients simply cannot ring at 8am, due to work or other commitments. Of course the second the phone lines open at 8am so many patients are trying to call, that the phone lines are constantly engaged so it is practically impossible to even get into their queuing system. If you try to call a little later in the morning you might get through but will be told all the appointments have gone, try again tomorrow morning at 8! I saw a GP in December who arranged some blood tests and asked me to book a double appointment with her afterwards to follow up. After about four phone calls and goodness knows how long spent on the phone trying to book this appointment, I was eventually told I couldn’t book a double appointment or a face to face with this doctor. I did manage, some weeks later to get a 10 minute phone consultation only to be told that she didn’t have time to discuss all my issues! Presumably if a Doctor specifically asks you to book an appointment to see them again it is because they think this is necessary so it is extremely frustrating when you cannot do so.  Just this week I had to dial the surgery 121 times at 8am to eventually join the queue at number 24. It took over 30 minutes to get to speak to someone which was actually fairly fast on other occasions it has taken over an hour.
GP surgery review: beacon-health-group-danbury-medical-ctr
Title: Unprofessional
Rating: 1 out of 5
Visited: February 2022
Attended the surgery eventually after weeks waiting for a face to face appointment.  Saw the GP who had his mask hanging from one ear and on entry asked me to remove my mask so he could hear!! Really!! Masks are required when in a medical practice. It's unprofessional to ask your patient to remove their mask when you have streams of people coming in and out of your surgery! We are still in a pandemic.  I was appalled.
GP surgery review: beacon-health-group-danbury-medical-ctr
Title: Absolutely useless
Rating: 1 out of 5
Visited: February 2022
The phone system booking is absolutely stupid, i have spent 30 minutes trying to get through the engaged tone to then be on hold for another 30 minutes!! finally get through for them to ask me what practice i normally go to for the phone to then be cut off!! This wasnt an issue my end as my phone had not moved from my desk, instead of them calling me back i have had to sit back on hold - currently 10 minutes so far and have only moved 2 places in the que!! 

Only releasing appointments on the day is not working, let people book appointments for the next day and then leave a few urgent appointments for actual emergencies, people are just taking them to make sure they can actually get seen by someone. I called last night as my daughter - who is only 4 - was being really sick and complaining of chest pains and all i get told was sorry all appointments are gone, either go to A&E or call back at 8am in the morning. No wonder A&E are struggling because Doctors cant be seen.
GP surgery review: the-thorpe-bay-surgery
Title: Excellent surgery now dreadful
Rating: 1 out of 5
Visited: January 2024
This surgery now use Anima system which is useless. The receptionist cannot give appointments after 3.30 Mon to Thursday and only till 1.30pm Friday so it's tantamount to only working 4 days a week. It was excellent before this system but now the receptionists have their hands tied and cannot help as they did before. Worse system than Post Office Horizon. I imagine that the doctors are still excellent if only you could actually get to see one. Terrible decision to install this system.
GP surgery review: the-pall-mall-surgery
Title: e-consult
Rating: 2 out of 5
Visited: July 2022
After completing the e-consult the final screen stated it was unable to safely help with my problem.  It advised I ring the surgery and ask for an urgent appt.  I now do not know where to turn for help as experience has taught me that trying to get through to the surgery or speaking to a care navigator at the surgery is a distressing experience I no longer have the mental toughness for.
GP surgery review: the-pall-mall-surgery
Title: Terrible
Rating: 1 out of 5
Visited: June 2022
You can only book online I was told point blank that if you don’t book on line you will not be seen !!! No thought for the people who are not tec savvy or unable to read or write !!! This is the most appalling service I have ever had!!!
GP surgery review: the-pall-mall-surgery
Title: Once again Pall Mall reception excel at being unhelpful
Rating: 1 out of 5
Visited: May 2022
My elderly father called the surgery to request an appointment, but after queuing on the phone for 30 mins he was told to fill in a on line form. The “care navigator” (what a joke of a job title) flatly refused to help and insisted on him filling in the new form, no consideration of the fact the telephone system doesn’t not tell patients waiting to using the apparent new system. No consideration of whether older more vulnerable people have internet access and can see sufficiently to deal with ridiculous forms. Your website says ‘please try to use eConsult’ it doesn’t say it’s mandatory as the receptionist insisted on telling him. I am so angry that this woman refused to help him, why should elderly people have to fill in complicated intrusive form asking irrelevant questions about gambling, most people aren’t addicts with depression or stress just ordinary people needing to see a doctor! A few weeks ago one of your “receptionists” (let’s face it that is all they are they don’t ‘care’ and can’t ‘navigate’) tried to tell my mother she needs to buy a blood pressure monitor so she can take her own readings for you rather than inconvenience you by visiting a nurse. The NHS leadership has created this problem for themselves and have been lapping up the “because of covid” mentally to deliver worse services so staff can work from home and have less contact with the inconvenient patients. I resent paying yet more tax to pour into the NHS abyss for even worse service. I truly hope the Government grows a pair and rips the NHS apart and rebuilds a service suitable for the 21st Century. I’ll be writing to my MP as well demanding she look at your performance and press the Health Secretary to get a grip of what’s going on.
GP surgery review: the-pall-mall-surgery
Title: Beyond awful appointment booking system
Rating: 1 out of 5
Visited: April 2022
I cannot believe we are supposed to be proud of our NHS when you have to dial a number 100 times or more like you are calling to get tickets to a concert when the phone lines just open to try to get an appointment at this surgery.

I have just given up more times than I can remember and I am sure people who ended up with serious conditions also just gave up trying to get an appointment before it was too late.

If you are lucky enough to get through to a care navigator, you will then only be able to book a call with a doctor so you can't even get to see one! The phone call with the doctor is a joke just a couple of questions asked without care and then a prescription for a coup6of pills for £9.35! Great care!!
GP surgery review: the-pall-mall-surgery
Title: Excellent  Service
Rating: 5 out of 5
Visited: March 2022
What excellent service I’ve received over the past six years at Pall Mall surgery from the receptionist to the  GPS, the medical care is second to none  along with the compassion and respect  that I’ve had, and through Covid especially, I have nothing but respect and gratitude to everyone, so thank  you NHS
GP surgery review: the-pall-mall-surgery
Title: Processes
Rating: 2 out of 5
Visited: March 2022
Completely understand the demands on GPs at the moment but on average having to redial 40 times to try and even get through to the appointment line is ludicrous. Support staff are at either end of the spectrum- either rude, abrupt and intrusive or at the other end absolutely brilliant. The clinical care is good but the sheer battles to access it is beyond belief. There must be something which can make this better.
GP surgery review: commonwealth-health-centre
Title: My experience
Rating: 5 out of 5
Visited: November 2023
Lovely staff that always help me , feel sorry there is people who are very rude to them Christmas sweets on way
GP surgery review: commonwealth-health-centre
Title: My experience
Rating: 5 out of 5
Visited: November 2023
Had a couple of issues I needed to see a doctor about, after phoning the surgery at 8am I was 20 in the queue but still managed to get an appointment for 11.25 the same day for a face to face consultation got everything sorted and peace of mind. Perfect
GP surgery review: commonwealth-health-centre
Title: My experience
Rating: 5 out of 5
Visited: November 2023
Very happy with service. Best recommendations. Been twice this week, lady Doctor was very understanding, listened to problem and found best solution to sort it out.
GP surgery review: commonwealth-health-centre
Title: My experience
Rating: 1 out of 5
Visited: November 2023
The  doctor sent me appointment for therapy doctor on 14th November. I take off from work to attend.  When i attend center was closed for training staff. I spoke with secretary she said not doctor today. I lost rate one day to see the doctor. I need explain and refund
GP surgery review: commonwealth-health-centre
Title: My experience
Rating: 5 out of 5
Visited: November 2023
The person I see was lovely she took the time needed and was quick to pick up how bad I was feeling also gave e good advice
GP surgery review: commonwealth-health-centre
Title: Attentive & Reassuring Care
Rating: 5 out of 5
Visited: October 2023
I attended the surgery this morning and I left feeling heared and well attended to by the doctor and surgery staff. I was informed as to the cause of my discomfort and provided with clarity on my prescriptions. I found the session and visit quite reassuring and caring.
GP surgery review: commonwealth-health-centre
Title: Excellent practice
Rating: 1 out of 5
Visited: September 2023
Receptionist and Gp are very helpful and supportive.
Doctors are professional and caring. They are prompt and helpful. They are friendly but do not overstep their professional boundaries.
GP surgery review: commonwealth-health-centre
Title: E-Consult Form
Rating: 4 out of 5
Visited: June 2023
After struggling to get through on the phone to get an appointment, the receptionist referred me to the E-Consult form on the surgeries website. It was so simple and I had a call back from the GP the next day and have been helped with my issue so much quicker than waiting to get through on the phone. 
Highly recommend using the E Consult form to spare the surgeries phone lines and avoid sitting in a queue for 30+ minutes!
GP surgery review: commonwealth-health-centre
Title: Good Practice
Rating: 4 out of 5
Visited: June 2023
First appointment with the GP was nice warm and friendly and explained what needed to be done. She was very pleasant and very helpful
GP surgery review: commonwealth-health-centre
Title: It was good
Rating: 3 out of 5
Visited: April 2023
They got back to me very quickly after I submitted the e-consult form and I really appreciated that as it was on an issue I have been struggling with
GP surgery review: medic-house
Title: My experience
Rating: 5 out of 5
Visited: December 2023
I recently saw the nurse for a blood test & spoke to both the receptionist and another lady about x-ray results. They were all so very friendly and helpful and made me feel comfortable and didn't rush me at all. Such a pleasure to have caring staff, so different & so much better than my last GP
GP surgery review: medic-house
Title: My experience
Rating: 5 out of 5
Visited: December 2023
The prompt approach to attending to patient is top notch and the follow up on the appointment schedule is something that I appreciate.
GP surgery review: medic-house
Title: My experience
Rating: 5 out of 5
Visited: December 2023
They listened to me and took wot i said into account and told me wot they thought it is plus they fitted me in once they heard wot was wrong without just turning me down with the answer no appointments left will have to ring back tomorrow they actully seem to care about u unlike other doctors
GP surgery review: medic-house
Title: My experience
Rating: 5 out of 5
Visited: December 2023
The sensitivity and kindness of the two nurses, then getting me the antibiotics for an unpleasant dose of cystitis.
GP surgery review: medic-house
Title: My experience
Rating: 1 out of 5
Visited: December 2023
My 10 to son was really ill and the face to face appointment was for east tilbury , I live in tilbury the drs is in tilbury £30 in a taxi there and back or a very long walk from the train station , I had to go pharmacy to get him help , not happy at all , I will be changing drs as soon as I can
GP surgery review: medic-house
Title: My experience
Rating: 3 out of 5
Visited: December 2023
It is hard to get proper advice regarding health conditions like:
* I was advised to take vitamin D and iron tables via text message, no advice regarding constipation what is caused by iron tables. 
* Another one, neck pain, I needed to force the doctor to refer me to x-ray and I was advised to take Ketanol for the pain everyday. I needed to Google it to find out the medication can be taken only 5 days,  no longer.

* Iron tables were reduced from 3 times to 1 time a day without any blood test and explanation.
* I needed to argue with the doctor regarding my mental health needs. Apparently, I was referred to Grays Hall in August but they did not contact me back then.
* medical certificate is created with wrong diagnosis, every time.

I like online booking system and ordering a prescription.
GP surgery review: medic-house
Title: My experience
Rating: 5 out of 5
Visited: December 2023
Nice helpful polite doctors nurses and receptionist always get the help and advice and treatments that i need
GP surgery review: medic-house
Title: Great Practice
Rating: 1 out of 5
Visited: January 2022
I don’t normally leave reviews, but being aware how negative everyone is being about GPs at the moment and given I only have positive experiences, I thought I should share them, and hope the practice get to hear about it. This practice is second to none. The reception and admin staff are polite and proficient. The doctor I have been seeing has been fantastic - thorough, never rushing me, kind and considerate. The nurses I have seen in the past are very friendly and good at their job. The NHS may be struggling in general, but the people at this practice make sure that you don’t get that feeling when you see them. Thank you to everyone at Medic House. Keep up the good work.
GP surgery review: tilbury-health-centre
Title: My experience
Rating: 1 out of 5
Visited: December 2023
Doctor are not professional, I don't think its real doctor. I asked to check my heart to do Electrocardiogram. He told me that somebody will call me, but nobody did.
I'm still waiting. (One week).  Its verry difficult to trust anybody in this clinic.
GP surgery review: tilbury-health-centre
Title: My experience
Rating: 5 out of 5
Visited: December 2023
The normal service like getting ringing up for a appointment is very poor . But I used the econ web site and the service was very good Dr was very pleasant took time  listen to my problem and gave me some good advice and going to follow up in 4 weeks so was pleased with that . The normal service needs a lot off work.
GP surgery review: tilbury-health-centre
Title: My experience
Rating: 4 out of 5
Visited: December 2023
ACP took time to investigate and relevant checks prior to prescribing treatment.
Very professional, approachable and knowledgeable.
GP surgery review: tilbury-health-centre
Title: My experience
Rating: 1 out of 5
Visited: December 2023
No available appointments! 
All my life I’ve been able to make an appointment up to 3 weeks in advance but for some reason since Covid I’ve got to get up first thing in the morning to make an appointment! This isn’t helpful at all when I work late hours and unable to get up at that time in the morning! 
Been known to be in a que on the phone for well over half an hour in the day time and make my way on foot to the surgery to find non of them on the phone!!
GP surgery review: tilbury-health-centre
Title: Tilbury Health Centre needs improvement
Rating: 3 out of 5
Visited: November 2023
I don't believe in ' No reply means all is Ok ' I feel that a phonecall or text is better than not hearing nothing at all. Letters get lost which may have important information in.
I have been a cancer patient since 2017 and not once has "my GP" asked how I am do I need anything, when I mention this they have not even read my notes.
GP surgery review: tilbury-health-centre
Title: E Consult
Rating: 5 out of 5
Visited: November 2023
Have used the EConsult system twice now, and completely satisfied.
No waiting on the phone hours and got a xall from doctor within 24 hours as specified .
GP surgery review: tilbury-health-centre
Title: Appointment with nurse
Rating: 5 out of 5
Visited: November 2023
I saw the 2 nurses that I see every 12 weeks for my B12 injection. They are always friendly and cheerful. I find the receptionists at Tilbury pleasant to deal with too.
GP surgery review: tilbury-health-centre
Title: My experience
Rating: 5 out of 5
Visited: November 2023
The service from your receptionists. They always gone above and beyond whenever I’ve had to call and have been so kind to me which is so important in times where compassion is needed. I lived in Chelmsford and the receptions often made me cry as they were so rude and discaring. I’ve never had that since moving to Chadwell.
GP surgery review: tilbury-health-centre
Title: Pleased with the communication
Rating: 5 out of 5
Visited: November 2023
Phoned on mon got a phone call from doctor on Tuesday and got a appointment on wed morning then had to Aand E but very pleased with the app thank you
GP surgery review: tilbury-health-centre
Title: Missed appointment
Rating: 3 out of 5
Visited: November 2023
Went for appointment they said i had worng time but iam 100% sure i was right time becouse i could have made it earlier so woud have book it  and just said you missed it and dont offer to give me a different one
GP surgery review: the-valkyrie-surgery
Title: Really informative and very professional for minor op
Rating: 5 out of 5
Visited: June 2023
I went in for a vasectomy, obviously this is a bit of a nerve racking thing to go In for. My doctor and nurse who carried out the op were very friendly and professional. Even when I felt a bit uncomfortable the doctor mid operation started discussing football to take my mind of things. Everything before hand was explained thoroughly and checked I was 100% happy to go ahead.
GP surgery review: the-valkyrie-surgery
Title: Recommend practice
Rating: 5 out of 5
Visited: June 2023
I attended this practice for minor surgery the doctor was very reassuring explaining the procedure in detail before the almost painless surgery.Also a very professional and friendly nurse assisting.
GP surgery review: the-valkyrie-surgery
Title: Professional experience
Rating: 5 out of 5
Visited: May 2023
I was made to feel very comfortable with everything explained clearly and care taken. Both the doctor and the nurse made me feel very reasured about the procedure
GP surgery review: the-valkyrie-surgery
Title: Lovely doctor
Rating: 5 out of 5
Visited: May 2023
Really nice doctor and nurse. Made the experience very pleasant, quick and easy.  Thank you for your help
GP surgery review: the-valkyrie-surgery
Title: Great service
Rating: 5 out of 5
Visited: May 2023
Quick and  straightforward process. Fantastic doctor and lovely nurse. Doctor explained everything throughly.
GP surgery review: the-valkyrie-surgery
Title: Diabetes Nurse
Rating: 5 out of 5
Visited: April 2023
Wonderful service. Having recently been diagnosed with Type 2 diabetes, the nurse has been fabulous, taking time to explain things clearly and she has been so helpful.
GP surgery review: the-valkyrie-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: March 2023
Having seen a GP and being sent for an x ray I was then able to see an excellent physiotherapist at the practice recently and was then offered an injection in my knee joint. I had the injection morning and the Doctor who carried this out was professional friendly and carried out the procedure seamlessly after explaining everything to me. It was neither stressful nor painful so thank you to all concerned
GP surgery review: the-valkyrie-surgery
Title: Disappointing practise
Rating: 3 out of 5
Visited: March 2023
On the few occasions I have actually managed to see a doctor or nurse I have found them to be friendly, helpful and professional. Nothing but praise for them. What a shame the same cannot be said for their reception, booking and telephone systems. The almost impossible task of contacting reception by telephone and obtaining an appointment is well documented elsewhere. That said I recently telephoned the practise to ascertain the results of a blood test and urine test. Initially I was advised by the automatic response machine that I was 4th in the queue and that my call would be answered "shortly".  After waiting about 25 minutes I finally reached number 1 in the queue where I remained for another 45 minutes before I gave up! I hesitate to guess how much longer I would have been left waiting had I remained on the phone. With normally 6 receptionists on the desk it is hard to believe that they were all continuously engaged for so long and it would be nice to know what their definition of "shortly`' is. Whist appreciating that this is a very busy practise surely something could be done to make life a bit easier and less stressful for patients to contact the practise etc.
GP surgery review: the-valkyrie-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: February 2023
I chose to have a vasectomy and from start to finish the doctor and nurse were absolutely fantastic. I was a little nervous, but they explained the procedure in great detail and put me at ease throughout the procedure
GP surgery review: the-valkyrie-surgery
Title: Efficient!
Rating: 5 out of 5
Visited: January 2023
Simply great!

I got there and was seen immediately.

The procedure was done and off I went !

The Doctor that performed the procedure was immensely reassuring.
GP surgery review: beaches-medical-centre
Title: Rude doctor
Rating: 1 out of 5
Visited: July 2022
I have never in my 70 years been treated with such disrespect by a doctor. It took me a long time to actually get an appointment, and when I finally did I was told that I was being sarcastic to the doctor. I think that I am entitled to question the way that I am treated, and who treats me. The pathway that the surgery follows is illogical and, as I am entitled to voice my opinion and not be shouted at for doing so, I would suggest that this doctor takes some additional training in patient management.