janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: gants-hill-medical-centre
Title: very disappointed
Rating: 1 out of 5
Visited: May 2022
I am very very disappointed and also feeling heart broken by them . I am trying to get an appointment from last 10 days .When i call them they said go to online and when i go online they said call your gp. In 4 years after registering with them i never get a appointment.   I got very bad allergy on my face which is increasing by every passing day but no one is willing to help me. They told me to call GP hub  which took 40 minutes on hold and then disconnect the call. I called them again they took 58 minutes and then the call disconnected.  I am literally crying to see the doctor. I need help but there is no one to see. Then in the last i booked myself with a private dermatologist who charge me alot. I am tax for free medical but i am not getting the chance to see the doctor. This is very frustrated when you have 3 kids to look after.  I am mentally exhausted crying for the appointment to see the doctor but all in vain. I will say definitely a no to this GP. Because in the end you guys are just wasting your time.
GP surgery review: gants-hill-medical-centre
Title: Phone left unanswered for several minutes
Rating: 2 out of 5
Visited: March 2022
Face to face consultations are rarely offered at this practice. You must "babysit" by the phone to await your appointment and be advised that the time you're given for a telephone call back will not be adhered to and if you miss a telephone call from the surgery they will not ring a second time and you will need to rebook another elusive appointment. The surgery will not notify you of the outcome of any x-rays or blood tests you have taken even when you chase them on a number of occasions.   It appears that covid has been made a scapegoat for this poor service and it's the long -suffering patients who continue to pay the price.  Very disappointing and unfit for purpose.
GP surgery review: gants-hill-medical-centre
Title: Never help received
Rating: 1 out of 5
Visited: March 2022
The receptionists are completely unprofessional and they don't want to help people for appointments and any enquires. They are taking your details and never call back!
GP surgery review: gants-hill-medical-centre
Title: Bad reception
Rating: 1 out of 5
Visited: February 2022
The reception are no help full always are busy on the phone, they don’t give the right answer . I have called one time and after 25 min they closed . Always at 9 am there is not appointments available . Poor service
GP surgery review: the-practice-albert-road
Title: Complicated
Rating: 2 out of 5
Visited: January 2023
I’ve had already couple of problems with this gp. In 2022 I faced basic problems which became big problems. Rude doctors etc. 
reception is good, but never able to solve your problem, they just say they understand you but never able to take action. They use the app to book appointments. I woke up 3am and I’ve tried since that time to book an appointment, no success. I’m disable but I’m never able to speak to anyone, when you call you are the number 30/40 in the queue to hear that they understand you but can’t solve your issue. It’s unbelievable that in a country such as United Kingdom we face basic problems with the nhs. Recepcionist is polity, I must say, but that doesn’t solve my problem, since I can’t afford to be spending days (in my case since over a week I’m trying to book an appointment).
GP surgery review: the-practice-albert-road
Title: Blood test cancelled...twice
Rating: 1 out of 5
Visited: December 2022
Angry and frustrated. This practice canceled my long-awaited blood test twice..on the same day. Same excuse: due to staff sickness absence.
I am diabetic and they made me wait weeks for the test. My GP is waiting for the result to check for sugar levels and prostate issues. They just don't care. I am lost for words. Sickening.
GP surgery review: the-practice-albert-road
Title: Worst practice
Rating: 1 out of 5
Visited: December 2022
I had a fall at work and hurt my knee,more than a week I’m home.
For the last 3 days I’m trying to get app so I can get sick note to present to my employer .
Calling every morning 8 o’clock only to hear they don’t have appointments.
Not to mention that I didn’t see Gp from this practice for the last 3 years .
It is mission impossible to get any appointment.
GP surgery review: the-practice-albert-road
Title: Receptionist
Rating: 3 out of 5
Visited: August 2022
My query was not answered over the phone today, 18/08/2022 around 15:40. The receptionist carried on talking as if she was answering my questions and then hang up the call by saying 'have a good day'. She did not let me finish my question which I found extremely rude and unprofessional.
GP surgery review: the-practice-albert-road
Title: Pathetic
Rating: 1 out of 5
Visited: May 2022
The service here is really pathetic. Firstly you wait for almost 30 minutes to get connected and then they give you a telephonic appointment for everything.
Agreed that the doctors are busy and have limited time but others are also busy and cannot sit with phone in their hand for the full day waiting for the doctor’s call. The doctor can call whenever they want irrespective of the time given to you.
And if you miss the almighty’s call and call back then after the mandatory 30 minutes wait you are told to book another appointment the next day as doctor has already updated your appointment that you have no serious problem. Slow claps for everyone at this surgery.
GP surgery review: tollgate-medical-centre
Title: The doctors l saw went above and beyond for me
Rating: 4 out of 5
Visited: July 2023
The reception lady was not good but the doctor squeezed me throw and l approached it as l was not really well. I went back for review and the doctor l saw was thorough and am so grateful
GP surgery review: tollgate-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: July 2023
I’ve always been lucky to get a appointment all your staff have been helpful.And your doctors and nurses have gone beyond and above with my needs
GP surgery review: tollgate-medical-centre
Title: Access to make appointments
Rating: 2 out of 5
Visited: July 2023
I was instructed by Newham General Hospital to  call today for results after a endoscopy procedure. 
Apparently still with doctors. This is fine. 
However no feedback because it maybe fine doesn't help the anxious patients waiting for results. 
Go back to the diary system when we can book an appointment., not this online form filling system.
What ever happened to calling the practice. 
4 positions available at reception but only 2used???.
I could go on.
The set up is the problem, not so much the doctors. 
Remove the online booking procedure, employ staff to take a five minute call, not wait ages to connect with someone. 
Phone bills!
We were constantly told that covid was an issue now it's staffing. 
Get it right.
GP surgery review: tollgate-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: June 2023
I saw Dr Hastings on time and she was excellent understood my problem and gave me good advice how to resolve my current problem
GP surgery review: tollgate-medical-centre
Title: Avoid phoning doctors go NHS111
Rating: 2 out of 5
Visited: June 2023
The doctor I saw was fantastic she did more for me than I expected but getting a appointment is a joke this on line consultation before you speak to a doctor takes to long when I’m not feeling well I would like to speak to someone within a day or two and then take it from there not have to wait over 9 days before I can speak to someone so I went on line to NHS 111 got a nurse who spoke to me on the phone within 2 hours who booked me a telephone with our doctors in 3 days time which lead to an appointment 3 days later
GP surgery review: tollgate-medical-centre
Title: Awful booking system
Rating: 2 out of 5
Visited: June 2023
The booking system is dreadful! You need to fill up a form online between specific hours, if you don’t do it between the time frame you need to wait until the next day! Plus from the time of filling up the form they say you will be contacted in 24h . It’s a joke! Plus on weekends it’s closed! 
I think you should reconsider the filling up forms situation because it’s not good! Especially if you have children you are concerned about. Shouldn’t they have priority?? Shouldn’t they be seen without any useless booking system just turn up if they need help?!? I cannot fault the doctors but the booking system needs to be changed A s A p! It does not seem to work!
GP surgery review: tollgate-medical-centre
Title: Practice overall clean and staff professional
Rating: 4 out of 5
Visited: June 2023
Needed a quick appointment and got one within a short time very professional and thorough had an examination and two tests recommended and completed
GP surgery review: tollgate-medical-centre
Title: Very Poor Appointment System and informing of results
Rating: 2 out of 5
Visited: June 2023
The Doctors are nearly always great at this surgery (when you can see them)

Needed to to get an appoint to check on a chronic managed condition. You cannot simply do this with the new website. This is about the fourth iteration of a software appointments system and by far the worst (the last was a lot better). 

You cannot book the appointment straight away. You have to navigate the website to try and find the correct part. The website is only open for a limited time and it is closed early if there are too many appointments (it does not state clearly on the website if its open or closed, so a lot of time is wasted). 

Test results (for example blood) are not sent back to you if they dont think action is needed. Which causes a lot of anxiety (you dont get a phone call, e-mail, letter etc.). Result that are near high are also not sent back.

Got a Text message sent saying I needed statins and had high Cholesterol. I had taken a private blood test and knew this was not true. I was told the computer just sent this as I was over 50 and in a risk group. They confirmed my cholesterol was actually low. A very confusing text message.
GP surgery review: tollgate-medical-centre
Title: Wonderful doctors
Rating: 5 out of 5
Visited: June 2023
I want to say that for me and my children I am very satisfied with the doctors and nurses and all the staff themselves. They are wonderful people who help you as quickly as possible and find solutions for anything, thank you and keep it up
GP surgery review: tollgate-medical-centre
Title: Tollgate medical centre
Rating: 3 out of 5
Visited: June 2023
Not as good as it used to be hardly ever get to see the same gp twice in a row so you have to explain all over again
GP surgery review: chingford-medical-practice
Title: Fabulous service
Rating: 5 out of 5
Visited: June 2022
I requested an appointment for my elderly in-laws. Unfortunately I could not be with them and I requested that a few things be dealt with while they were with the doctor. They were treated wonderfully, with great respect and everything was explained to them in detail. A ‘lovely’ doctor saw them together. Such great treatment, prompt and professional- thank you !
GP surgery review: chingford-medical-practice
Title: A great service
Rating: 5 out of 5
Visited: May 2022
I’ve been at various practices over the years and Chingford Medical Practice is the only one I can say has truely provided excellent care. The nurse who performed my smear was kind, caring and highly professional. The GP I recently saw was compassionate and proactive in providing help and took the time to follow up with me. The management of my prescriptions has been timely and seamless. The reception team have been helpful and courteous both in person and on the phone. Their appointment system even seems to work pretty well. A big well done to the whole team
GP surgery review: chingford-medical-practice
Title: What a Nightmare
Rating: 1 out of 5
Visited: April 2022
You call you doctors for an appointment, to start with just to get through is a challenge, you then are added to a waiting list that can be over an hour wait! You choose the option for a call back when at position 1 - i then get a missed call, no ring just shows missed call so i have to go through all the process again. Finally get through- 1h 20 minutes later- no appointments available- you will need to call again tomorrow. This is the modern world we live in.
GP surgery review: chingford-medical-practice
Title: Good service from clinical pharmacist
Rating: 5 out of 5
Visited: January 2022
The clinical pharmacist was professional and pleasant while conducting my medication review (more reassuring than going to the local pharmacy).
GP surgery review: churchill-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
Appointment with nurse Deirdre.  Very professional, has a very calming caring manner. The practice offers a variety of services appointments available either face to face or telephone.  I have found that by taking the time to learn how the practice operates if I have a medical issue that needs addressing I do not have a problem speaking with a doctor. I plan for my routine appointments in advance, make sure I ask who is the best person to deal with my issue example could a nurse deal with this for me. Keep up the good work.    Thank you for providing a great service in very difficult times.
GP surgery review: churchill-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Able to see a Dr face to face as various issues re stroke, asthma and possible heart issues. Spent time going through issues and awaiting follow up consultations including blood tests
GP surgery review: churchill-medical-centre
Title: Efficient Practice
Rating: 5 out of 5
Visited: October 2022
We were on time for our flu vaccines and were ushered in immediately. Our details were checked and agreed. My wife was first and mine followed shortly. Absolutely no problems and were soon on our way home.
GP surgery review: churchill-medical-centre
Title: Helpful practice
Rating: 5 out of 5
Visited: October 2022
The practice is very helpful and the doctor is understanding, time for you for any questions you not been hurry to have the next patient in.
GP surgery review: churchill-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: September 2022
Attended for my flu vaccination. Arrived 4 minutes early, was greeted immediately by nurse. Both nurses very friendly, had a little joke and left 2 minutes later, vaccination complete.
GP surgery review: churchill-medical-centre
Title: Continued Great Service
Rating: 5 out of 5
Visited: September 2022
Dr Batchelor is a credit to her profession. Face to face or E-Consult to monitoring ongoing issue.  Thank you
GP surgery review: churchill-medical-centre
Title: Worse Practice Please avoid
Rating: 1 out of 5
Visited: February 2022
It is always very difficult  to book an appointment with this practice. But lately was impossible to book any appointments for the next weeks. 
 I need to wait long time before i speak with the receptionist and the voicemail machine is remaining me all the time to visit to the AE if urgent. They do not have enough doctors. 
I tried to book a e -consult at 11 am and says we do not accept e consult please call 111 or visit to AE. Poor ae and 111 to do there job when they should see there patients. I Called the practice to book an appointment. I was told no appointments available, you need to call at 8 am in the morning . Appointments are only for the day. I cannot book an appointment even after two weeks. 
How many people will call the same time at 8 am for the appointment. Some of them will be urgent some of them just to speak with the gp . 
Doctors of this practice are not interested for the patients at all. They do not hire enough doctors to cover their NHS work.
Someone from the CQC needs to investigate this case further.
GP surgery review: churchill-medical-centre
Title: Unable to get appointment
Rating: 3 out of 5
Visited: January 2022
I am a new patient and have been ring every morning to get an appointment only to be told that there isnt any. I have found a lump on my testicle and need to see a doctor asap and keep getting fobbed off. Why are you advertising for new patients when you cant give an appointment. Also been told to ring at 8am but the line is constantly busy for 20 mins and when I finally get through your in a queue which sometimes cuts off so you have to start again and when they finally answer they've got no appointments.
GP surgery review: handsworth-medical-practice
Title: Great Practice- wonderful nurse and GP and reception
Rating: 5 out of 5
Visited: March 2023
In the last month I have had to use the GP surgery twice after many years of not having to. In both situations I was dealt with quickly, professionally and efficiently. 
I am so impressed- especially in the current climate. I know I can’t name individuals but from the reception team who triaged me to the nurse practitioner who dealt to my initial complaint and treated me professionally and kindly to the E consultation contact I had to do on the second issue- which was dealt with on the same day with care, professionalism and kindness again by the GP. I just wanted to thank the staff/ team at the surgery who are doing a brilliant job in an incredibly difficult climate.
GP surgery review: handsworth-medical-practice
Title: Need to call 400+ times and still can't get through
Rating: 1 out of 5
Visited: January 2023
I have tried calling my GP over 400+ times this morning and the line is busy throughout. I don't even get through the Automate voice system. I have been on the phone since 8am this morning till 8:30am now and been trying the line for 431 times and still haven't managed to get through. I called 111 service last night as my toddler son has a very high temperature and was advised I'll get an appointment this morning at my local GP. As no one has come back to me yet I tried calling the GP myself and have failed to even get through the phone line as it keeps saying its busy. Appreciate the lines are busy but do I need to keep ringing that many times. It's shocking!
GP surgery review: handsworth-medical-practice
Title: Waiting time over 1 and a half hour
Rating: 2 out of 5
Visited: November 2022
I have been waiting for an econsult call back since Thursday, I have not heard so called this afteernoon, I have and still are on hold 1 hour and 33 minutes later. no other way of getting through to anyone. I have never had an issue with Handsworth but this last few months have been a nightmare to even get through to speak to someone.
GP surgery review: handsworth-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
I have been with this practice since it was opened in Handsworth 
Avenue and have always, without exception, been treated with the utmost respect, care and patience.  Seeing the Nurse today I was able to deal with not only the check ups I had booked in for but several other small worries, an appointment was made, advice and reassurance was given, as well as promise of follow ups.  Whenever I have rung I have been able to get an appointment or a call back has been booked and this has followed promptly.  Although I often have to hang on for a long time the Receptionist always answers and deals with my query as if I was the first to call that day. Well done any thanks to everyone there.
GP surgery review: handsworth-medical-practice
Title: Awful receptionist - worst "people skills" I've come across
Rating: 1 out of 5
Visited: August 2022
I phoned up very poorly looking for a call back from a nurse or doctor. I was on hold for a long amount of time before finally being connected at 9.00am. Eventually, i got through to be told no one can help at the surgery too busy no appointments. The advise was call 111. 111 line was down at random.
 I asked if the receptionist could look at my medical records to see how i was treated last time with the same illness, it was all too much effort for the lady she made that very clear huffing. The receptionist on the phone was both blunt and rude. When I asked her name she responded with "why" in a very nasty tone.
 I replied with "I would like to make a complaint, how rude you have been" 
Sarcastically the lady gave me an email address to complain with and put the phone down. Even though I said I didn't need the email address - I could Google it myself.
When people feel vulnerable and unwell this is not the care you expect. It wasn't what I was told it was how I was told. The tone in which I was spoken. If the NHS is busy and there are no appointments that's one thing. The issue is with being so dismissive and unhelpful. I begged for help to be told "no" 

111 helped me, called the medical practice. Booked me in an emergency call back with a doctor. The helpful lady at 111 said my doctors should not of told me or advised i call 111 as they have been informed 111 have no systems and not active. 

I am so thankful the lady at 111 went the extra mile for me.
GP surgery review: handsworth-medical-practice
Title: Econsult
Rating: 1 out of 5
Visited: July 2022
So I booked a appointment via Econsult to get an appointment with the doctor on Tuesday. I called this morning to double check I was getting a call from the doctor and was told I will get a call shortly. I called back at 5pm only to be told by the receptionist that the case was passed to the doctor yesterday and that if I don't get a call back today, call back at 8am Monday morning. This is not good service and unacceptable.
GP surgery review: handsworth-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: June 2022
I phoned the surgery just has it was closing. I spoke to the receptionist who listened to my concerns who got the Doctor to phone me back very quickly. I was asked to come to the surgery and was seen at reception. The ladies were helpful and explained what l needed to do. The Doctor was able to sort out medication for me that evening.  I felt this was a really good service.
GP surgery review: handsworth-medical-practice
Title: Rude receptionist
Rating: 1 out of 5
Visited: February 2022
Totally uninterested in helping me to address my medical issue, told me to go to a clinic which it turns out doesn’t offer the service. Just talks over me as though i was at fault by trying to access my gp.
GP surgery review: the-old-church-surgery
Title: Excellent Surgery
Rating: 5 out of 5
Visited: October 2022
I attended today for the Flu Clinic and have to say what excellent service and brilliant organisation this was. All of the Staff were lovely, polite and caring, made the whole experience pleasant.
Thank you to all of you
GP surgery review: the-old-church-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
I’ve been attending the practice for sometime,truly blessed to have been seen by one GP. This not only provided consistency in care , but also patient participation in the plan and treatment of care.This gave reassurance , and allayed fears and anxiety during time of uncertainty. The GP is very professional, respectful ,calm and caring.
The reception team is amazing “ calm in the face of busyness “, polite and friendly, and go beyond *****
GP surgery review: the-old-church-surgery
Title: Excellent surgery
Rating: 5 out of 5
Visited: October 2022
Every encounter I have had with the surgery has been extremely positive. The staff are helpful, caring and professional. This includes all staff administrators and reception, as well as nursing and medical staff. My experience has only been positive.
GP surgery review: the-old-church-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
I’ve only recently moved to Chingford and joined this surgery. The receptionists are all so polite and friendly. It’s very different to what I’ve experienced before. 
I am pregnant with my first child and they’ve been so so helpful at directing me to the right places and ensuring that I have what I need. A big thank you to all staff at Old Church. The doctor that I have been seeing has also been great, but I just want to give the reception staff a big shout out as they’re not always pleasant in most GP surgeries!