janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: whiteparish-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2023
Staff are always very helpful and will always go the extra mile to help you. Whenever you make contact with Whiteparish surgery staff are personable and helpful whether it’s organising an appointment or a query on a prescription.
GP surgery review: whiteparish-surgery
Title: Efficient and friendly
Rating: 5 out of 5
Visited: October 2023
Attended the covid booster clinic.  Very well organised and extremely quick process. Friendly and reassuring. Thank you!
GP surgery review: whiteparish-surgery
Title: Fast Covid jab
Rating: 4 out of 5
Visited: October 2023
Very efficient in getting me signed in and getting my Covid jab. I was in and out in 2 minutes with minimal fuss.
GP surgery review: whiteparish-surgery
Title: Efficient
Rating: 5 out of 5
Visited: October 2023
I received a flu & COVID inoculation, they both were completed efficiently and quickly. I admire the nurses and doctors professional expertise.
GP surgery review: whiteparish-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: August 2023
A well organised mass flu vaccination session spoiled only by many people seemingly unable to follow simple directions or to bother about personal safety. The session itself was well organised with staff directing patients to the numerous injection sites. I was quickly dealt with and sent on my way
GP surgery review: whiteparish-surgery
Title: Good practice
Rating: 4 out of 5
Visited: July 2023
Staff were helpful and friendly. Everything was sorted out. Also I kept informed about what was going on. Has improved a lot over the last few years. Thank you.
GP surgery review: whiteparish-surgery
Title: Poor care
Rating: 2 out of 5
Visited: May 2023
Reception staff triage your call not always understanding GP notes. Quite often not listening to the pts concerns. Care is inconsistent as It is very difficult to speak to a GP or nurse.
GP surgery review: whiteparish-surgery
Title: Great, responsive and friendly service
Rating: 5 out of 5
Visited: May 2023
I was so impressed this week with the attitude and friendliness of the reception staff who were so very helpful. I didn't have to wait long for my phone call to be answered nor for a response to my medication query. Thank you.
GP surgery review: whiteparish-surgery
Title: Great service
Rating: 5 out of 5
Visited: April 2023
I had time to talk to the doctor. I never felt I was on a time limit and she was very thorough with the problems I had.
GP surgery review: whiteparish-surgery
Title: Thank you so much.
Rating: 5 out of 5
Visited: March 2023
Suffering pain after fusion surgery my physio recommended a particular drug at 16.00 on a Friday !  I rang reception and the triage doctor rang a quarter of an hour later,  he agreed and ‘walked ‘ my prescription over to the dispensary in order for me to collect it at 18.00 .  I could not have expected more and I am most grateful.
GP surgery review: courtyard-surgery
Title: Open for patients
Rating: 5 out of 5
Visited: September 2022
I had heard that surgeries were not inviting patients in. I phoned and was asked why I wanted to speak to a doctor, notes were taken by the receptionist and I was told I would be phoned back. An hour later I got a call, talked with a GP and was invited in to see her. We agreed a time, I went in later that morning. I had plenty of time to discuss my problem and be examined. She really cared for me.
GP surgery review: hindon-surgery
Title: The best practice
Rating: 5 out of 5
Visited: August 2022
I have had nothing but 100% care from this practice. There is not another one like it. The response times have always been spot on no waiting for weeks like other surgeries. Congrats to all who work for this surgery.
John Rosevear
GP surgery review: hindon-surgery
Title: Fantastic GP
Rating: 5 out of 5
Visited: June 2022
This is the most wonderful GP surgery I have ever used. Always helpful and available. Our GP was brilliant at following up on a possible cancer diagnosis, checking on my wellbeing and promptly updating me on test results. I would have no hesitation recommending the surgery to anyone
GP surgery review: hindon-surgery
Title: Friendly and efficient practice
Rating: 5 out of 5
Visited: June 2022
The Surgery is incredibly efficient with excellent service.  After ringing the Surgery for a same day appointment, I was able to see my GP within 50 minutes of my call.  Thank you Hindon Surgery!
GP surgery review: hindon-surgery
Title: This is an excellent practice in every way.
Rating: 5 out of 5
Visited: June 2022
Very reassuring and proactive with very competent staff. It is accessible and has it’s own dispensary which is huge benefit in the middle of the country.
GP surgery review: hindon-surgery
Title: Excellent in every way
Rating: 5 out of 5
Visited: May 2022
A truly professional and welcoming practice. No long description necessary other than to say excellent in every way. How a NHS practice can and should be run. Thank you and don't stop!
GP surgery review: mere-surgery
Title: Waste of nhs time
Rating: 1 out of 5
Visited: July 2023
Went for my annual review with a nurse ,had 50 min appointment, arrive to be told by the nurse I don't know how to do asthma/Copd reviews. Waste of my time and nhs money
GP surgery review: mere-surgery
Title: Fabulous nurse
Rating: 5 out of 5
Visited: October 2022
Saw the practice nurse who took out stitches from my forehead.
She put me at ease and, although painful at times, kept talking and keeping me calm, ready to stop whenever I needed her to. Very professional nurse.
GP surgery review: mere-surgery
Title: The best
Rating: 5 out of 5
Visited: February 2022
After 38 years with another local surgery, I changed to Mere, where my husband has been a patient for many years.  Changing to Mere has been one of the best decisions I have ever made.  From the receptionists, the nurses and doctors, the treatment you receive is prompt and outstanding.  They have dealt with the Covid situation brilliantly.  You get straight through to the receptionists
when ringing, a telephone call from a doctor arrives in the afternoon, an appointment can be made within 24 hours if it is urgent.  I feel extremely lucky to be a patient with this surgery.
GP surgery review: silton-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: May 2023
On Thursday 18th May at 0840 I rang Silton Surgery.  My call was answered after two rings by a very cheerful lady who wished me a good morning and asked what she could do to help.  An appointment with a doctor please.  “Would 0950 suit you?” She asked.  The doctor met me in the waiting room at 0955.  This is exemplary service and what all GP surgeries should aspire to.
GP surgery review: silton-surgery
Title: Disappointing
Rating: 1 out of 5
Visited: April 2023
Unfortunately after a few disappointing greetings from the reception team and unprofessional mannerism from them I cannot recommend this surgery. Due to them feeling they can make medical decisions and saying it can wait and us ending up in hospital later that day and being told it would not have been as bad if we had been seen by the doctor earlier in the day which then resulted in several overnight stays in hospital.
GP surgery review: silton-surgery
Title: Wonderful practice
Rating: 5 out of 5
Visited: January 2023
Always feel cared for and always helpful.
Very friendly with a professional touch.
The phone is always answered and rarely wait.
GP surgery review: sixpenny-handley-surgery
Title: Superb practice
Rating: 5 out of 5
Visited: December 2022
Given a short notice appointment for an urgent hospital referral. Attention to detail, kind and personable from the telephonist, receptionist and GP. An excellent and smooth experience and made to feel very welcome. Thank-you
GP surgery review: sixpenny-handley-surgery
Title: exelent
Rating: 5 out of 5
Visited: November 2022
all extra good you are made to feel special .
but not being able to contact the surgery by email when the surgery clossed deminishes its purpose of saving staff time during opening hours
GP surgery review: sixpenny-handley-surgery
Title: Non existent medical ftof contact
Rating: 2 out of 5
Visited: October 2022
Had to wait 2weeks with chest pains for an appointment followings xrays 10days later
Results recommended speak to doctor told have to wait further two weeks for telephone consultation.Disgusting
GP surgery review: sixpenny-handley-surgery
Title: Lovely people
Rating: 4 out of 5
Visited: September 2022
No problem with surgery apart from necessary delays for routine appointments. Problem is, the website is totally (7 months) out of date, I would expect flu/covid booster vaccination information to be available by now.
GP surgery review: sixpenny-handley-surgery
Title: pharmacy
Rating: 3 out of 5
Visited: April 2022
what are the opening times, I have been turned away because I was informed that they differ from the surgery
GP surgery review: sixpenny-handley-surgery
Title: Service has become non exsistant
Rating: 1 out of 5
Visited: February 2022
The Service was very good pre covid! Now the doctors arn't even at the practice it appears. Cant get any F2F meetings in the past 2 years. Even when I pick up a prescription the practice is on total lockdown with a gatekeeper who also spends more time chatting and ignoring the intercom than answering the front door. They were also quite prepared to make a 9month pregnant women wait outside in the cold and rain because their 1 allocated seat in the wait room which can hold 20 is taken. This is not standard or inline with surrounding practices which I have had to visit over the past 18 months. The practice itself is still behaving as if we are in March 2020. We are now looking to move practices out of the village along with numerous neighbours who have already done so. The practice also appears totally unwilling to even engage with any patient (if you can still call them this) regarding the matter. I would most certainly not recommend which is a real shame.
GP surgery review: sixpenny-handley-surgery
Title: Great practice overall...however...
Rating: 4 out of 5
Visited: February 2022
...picking up a prescription today, the service hatch was part open as I approached and then slammed at force in my face. The adjoining door was then opened and I was told the person (at the hatch) was on the phone and very busy and I was abruptly asked what I wanted.  I could see the staff were having a bad day, and I expressed this with kindness.  Indeed the lady agreed, and she adjusted her attitude and was then very helpful with reordering my prescription.  I understand the pressures upon public services as I also form part of this workforce. However, I am mindful not to portray my emotions to those that use our services, as we are expected to remain professional and be aware that the person in front of you may be having an equally difficult time. Respectful interactions are a  two-way street.
GP surgery review: the-orchard-partnership
Title: Brilliant maternity and paeds team
Rating: 5 out of 5
Visited: April 2022
Fantastic team supporting women from pregnancy to early months of parenting. 

Joined the practise last year and the midwifery team associated with the surgery were fantastic throughout a challenging few months. The GP support of the team is brilliant throughout. 

Postnatal support has also been brilliant and they have been wonderful in support of my baby in the first few months. 

The team support of my choice to breastfeed and options for childhood imms are brilliant and I’m so pleased to have moved to the area and this surgery.
GP surgery review: tisbury-surgery
Title: A really excellent surgery
Rating: 5 out of 5
Visited: February 2023
Always happy to help, the reception staff and the doctors give you every confidence that you are in excellent hands.
GP surgery review: tisbury-surgery
Title: Excellent practice for care of patients
Rating: 5 out of 5
Visited: June 2022
We have been patients of this practice for over 40 years and have always been looked after with skill, care and kindness.
GP surgery review: tisbury-surgery
Title: Top class practice
Rating: 5 out of 5
Visited: February 2022
What can I say about the surgery, I cannot fault the team at all for the upmost professionalism and dedication shown. They really do epitomise all that is good with general practice. It is sincerely and truly like one big family. Keep up the great work Tisbury Surgery. It is a pleasure to be one of your patients along with the rest of my family.
Warmest Regards,
GP surgery review: chew-medical-practice
Title: Reassured and given a clear diagnosis
Rating: 5 out of 5
Visited: June 2023
Having recently visited A&E and felt like I had wasted everyone’s time I contacted my GP who saw me within the hour and took my very symptoms seriously 5*
GP surgery review: chew-medical-practice
Title: Superb Patient Care
Rating: 5 out of 5
Visited: June 2023
We have been patients of Chew Medical Practice for three years now and when we moved a year ago we were pleased to be able to remain with them even though we are now officially out of area patients.
On every occasion that we have need of their services they always manage to see us - usually on the same day. We always get clear and pertinent information and even on many occasions a follow up phone call a day or two later to ensure that everything is progressing satisfactorily.
Altogether an excellent service.
GP surgery review: chew-medical-practice
Title: Wonderful surgery
Rating: 5 out of 5
Visited: May 2023
Chew Medical offers amazing service. Every time my family use the practice we are totally amazed at the efficiency, compassion and care of all the staff from taking the call to appointments and follow up. All the staff are all amazing and we are so lucky to have such a wonderful community doctors.
GP surgery review: chew-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: May 2023
In May this year, I contacted the surgery with what I thought was a minor urinary issue. I gave a sample that day and was given anti-biotics as a precaution. The next day they requested a blood sample and the same day I received an appointment for the Urology department at Southmead for several days later. I later discovered that I had bladder cancer which was dealt with very quickly at Southmead. During my treatment I developed an infection and Chew Medical Practice were very efficient in helping me with this. They immediately gave me antibiotics while they sent a sample away for testing. These antibiotics didn't help very much and I ended up calling the surgery on a Friday afternoon to seek advice. I received a call back swiftly at 16:30 with the results of my tests and reassurance that I was taking the correct medication.  The infection duly cleared up and I am pleased to say I have made a full recovery from the cancer. I felt that this was exemplary service from Chew Medical Practice. Everything was dealt with so quickly, which no doubt contributed to the positive outcome. Whenever I needed to speak to a GP, I was able to on the same day and felt very well cared for.
GP surgery review: chew-medical-practice
Title: Great example of how a local GP practice should operate
Rating: 5 out of 5
Visited: April 2023
I have nothing but positive things to say about Chew Medical Practice.  The phones are always answered and if you need to speak to someone on the day you will always get a call back and if you then need to see someone urgently they always find the space.  You may have to wait a few weeks for a routine appointment but there is no problem with that.  Highly efficient and we are so very fortunate given the experience of other friends and other GP practices.
GP surgery review: chew-medical-practice
Title: A fantastic GP practice
Rating: 5 out of 5
Visited: February 2023
We moved to this surgery a number of years back and have been so thankful for the excellent care we have received for our family. It operates as you would hope a GP practice would - they always endeavour to see you same day if urgent and the clinical care is outstanding from the GPS and nursing staff alike. The reception staff are also compassionate and kind and the practice is clean and well managed. It is also so helpful having a dispensary on site. We are very thankful for this surgery.
GP surgery review: chew-medical-practice
Title: Amazing Nurse
Rating: 5 out of 5
Visited: February 2023
I would like to praise the nurse I saw today, she really is an asset to your surgery!
My son was having blood test this morning, he suffers from anxiety day to day and this blood test was very daunting for him. The nurse made him feel at ease from the second he walked through the door, going through ever step with him. We ended up in the room for around 40 minutes, doing the job myself I know how much it can affect the day running behind but not once did she give up on him. Unbelievably greatful for what the nurse did today.
GP surgery review: chew-medical-practice
Title: Simply the best practice ever.
Rating: 5 out of 5
Visited: December 2022
As a nearly 80 year old, I registered with this practice early last month. After 20 years, I have total peace of mind. The whole practice staff are pleasant, caring, understanding and, Most importantly, knowledgable. For the first time, in a very long time, I feel valued, understood and am more aware of my Thyroid issues than I have in 40 years. Thanks to the whole practice, I have total peace of mind. Thank you all.
GP surgery review: chew-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: November 2022
I have been suffering slight chest discomfort. I rang reception and explained. The very helpful receptionist booked me for a telephone call with a doctor. I received the call within the hour and after talking to doctor was offered an appointment that day. An excellent service.
GP surgery review: chew-medical-practice
Title: Amazing practice
Rating: 5 out of 5
Visited: November 2022
I could not be more happy to be a patient at my surgery. All the staff are kind and professional. I saw the nurse recently for a review and feel so confident my health is being monitored well. I can get an appointment when needed. Reception staff are easy to talk to and very sympathetic. We are very lucky in my area to have them all. Not forgetting the pharmacy staff who are equally as brilliant.
GP surgery review: elm-hayes-surgery
Title: Not helpfull
Rating: 2 out of 5
Visited: May 2023
Ive been suffering with vertigo all weekend,i rang the practise around 8.30am and was told to call back at 9.30 so i did,only to be told i have to wait almost 2 weeks to see a doctor!! Vertigo is awful and i cant get help at all from this practice!!
GP surgery review: harptree-surgery
Title: Prescription pick up and ordering
Rating: 1 out of 5
Visited: November 2022
This practice is still making us queue outside in all weathers to hand in or pick up prescriptions! This is not acceptable. Can not recommend this practice.
GP surgery review: harptree-surgery
Title: Inappropriate access system and appointment rationing
Rating: 1 out of 5
Visited: May 2022
I phoned the surgery to access medical help for my 13 year old who has an acute ear infection and needs some antibiotics at 11:45 today.
Receptionist informed me that antibiotics would not be prescribed without a consultation, that all of the morning consultations had been taken/passed, and that the afternoon appointments were not released yet. Advised to call back 'a few minutes before midday'.
Phoned back 11:57 - a different deeply apologetic and embarrassed receptionist informed me that the afternoon appointments were not released yet and to call back at 12:00.
I phoned back at 12:00 - presumably with all of the other patients who had been advised to phone the surgery at that minute of the day - spent 12 minutes on hold, and when I got through was informed that all of the afternoon appointments had been taken.
I have had this experience myself previously when suffering with tonsillitis.
I find this perverse and inefficient system of rationing access to medical assessments and appointments pointless, frustrating and inappropriate. There are far better ways to manage access, demand and capacity, but the surgery does not appear to be aware of these or interested in making the effort to implement them.
GP surgery review: harptree-surgery
Title: Easy access to help whenever I've needed it despite COVID
Rating: 4 out of 5
Visited: May 2022
IAttended for a review of an acute illness & had a thorough examination within a couple of hours of phoning.  
The prescription service & pharmacists are faultless. 
I appreciate all efforts to keep the service running so efficiently.
GP surgery review: harptree-surgery
Title: Prescription service
Rating: 1 out of 5
Visited: May 2022
The way that Prescriptions can be picked up has altered without thought or care for patients. You now have to stand outside, in all weathers and speak through an intercom, not easy for older people or those with poor hearing. Once you have managed with great difficulty to make yourself understood the prescriptions are then dispensed through a metal drawer without any human interaction or contact at all. It seems this practice does not with to have actual contact with its patients at all. Last time I requested an appointment to see a doctor I was told there was a three week wait for a telephone consultation. Can not recommend this practice.
GP surgery review: harptree-surgery
Title: NO RESPONSE
Rating: 1 out of 5
Visited: January 2022
Rang at 8.00 am the line was engaged. Rang again and got answer phone. Rang again and was put through but gave up after over six minutes of constant ringing.
This is not the first and will not be the last bad experience i have had trying to get in touch.
GP surgery review: hope-house-surgery
Title: The Best Practice
Rating: 5 out of 5
Visited: February 2022
Always extremely helpful from reception to Doctor and aftercare. The best practice and I’m so lucky to be a patient here. They all work so incredibly hard and it doesn't go unnoticed. Thank You.
GP surgery review: somerton-house-surgery
Title: Awful so please avoid
Rating: 1 out of 5
Visited: March 2023
I called up the GP surgery in order to be seen as an out of hours patient, registered with another Haringey GP, baring in mind im partially sighted and partially deaf. I attempted to book an appointment after being placed on hold for nearly 10 minutes, the lady who then answered sounded extremely agitated, I explained the above to her that as per the NHS website could I be seen as an out of hours patient, she stated no and that it has to be booked via my GP surgery which I knew was incorrect as I’ve been seen as an out of hours patient there before, I explained this to her however after her insisting this was incorrect I then just asked for her name to which she stated, as I couldn’t hear her properly I asked her her to spell it, this initially was not to complain it’s just so I could referance her name when and if I call up again, she then refused, I asked why and explained the above disabilities to her and her again she declined, she clearly is use to receiving complaints so became very angry, I then asked her speak to another person, who again came on the phone sounding very agitated, would not give me a chance to speak and then attempted to shout me down, when this wouldn’t work he then terminated the phone call! Discrimination and verbal abuse at its finest! Please avoid them at all costs because based on a less then 25 minute interaction, they are useless, I’ve also noted a lot more negative ratings too however I always try to give things a try myself and it’s fair to say, they are awful people to deal with and an awful GP surgery.