janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: grayshott-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
Mr Dr is very attentive and really listens to my concerns, I am very happy with all of the treatment I have received during my time at the surgery , the only minor concern that I have is that they do not have Econsult , please please please go digital and start an Econsult service like other practices have. A big cheer to all of the nurses that work at the surgery , my blood exams are always on-time and efficient.
GP surgery review: haslemere-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
I phoned to get my father seen after he delovoped a lump in jis neck.
this was on 15th Dec,  he was seen quickly and referred on to Guildford hospital which are dealing with it now.
Great team
GP surgery review: haslemere-health-centre
Title: Impossible to get an appointment over many months
Rating: 2 out of 5
Visited: November 2023
I have tried multiple times to get an appointment here - they send me a link to an appointment booking site that has no appointments or tell me to go to Urgent Care in another town. Yet they say they are still accepting new patients! Sure GPs are fine once you get to see one but that looks unlikely....
GP surgery review: haslemere-health-centre
Title: Great experience
Rating: 5 out of 5
Visited: July 2023
I needed medical help while visiting family near Haslemere. To be honest, I wasn't sure that I would be able to see anybody but the outcome far exceeded my expectations. I was able to speak with a nurse practioner the same morning and offered an appointment in the afternoon. The NP who looked after me was patient, reassuring and professional. I felt so much better after the consultation and was given very clear advice on how to manage my situation. The staff at the in-house pharmacy were so helpful,my medication was ready for me in about ten minutes. My stay was extended as I was not well enough to drive home, and had run out of my regular medication. I was able to organise my own surgery to enable my medication to be prepared at this surgery. I had contact with the NP, and two pharmacy staff members. I came away very satisfied and impressed with the care, support and smiling service I received.
GP surgery review: haslemere-health-centre
Title: Supportive and understanding GP
Rating: 5 out of 5
Visited: June 2023
I have been seeing one of the GP's at the practice for several months now for a particular condition. She has been generous with her time and advice, and has showed me compassion and empathy on every interaction, whether that is over the phone or face to face. I genuinely feel she wants to help me. Experiences over the years with other GPs at this practice have generally been positive and there is the added benefit of a minor injuries unit and a very good pharmacy within the health centre itself which opens long hours and over the weekend.
GP surgery review: haslemere-health-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: June 2023
Was seen quickly and examined thoroughly. Given a thorough explanation of the causes and treatment for my condition which was extremely helpful and reassuring
GP surgery review: haslemere-health-centre
Title: OK practice
Rating: 2 out of 5
Visited: March 2023
Telephone call from GP
Didn’t feel doctor was that compassionate. 
I was stopped in mid sentence and told that this was an urgent call and let’s do a blood test etc - obviously wanted to wrap the call up.
GP surgery review: haslemere-health-centre
Title: Awful support
Rating: 1 out of 5
Visited: December 2022
GP seemed uninterested in my health issues, I tried explaining my list of symptoms which he completely ignored and minimised as "tiredness". Have been bed bound for 17 months now with zero help from the NHS. GP referred me to a psychologist even after I explained multiple times that a mental health professional has ruled out mental health causing my symptoms. Would have been better off just never seeing a GP as it has just been a waste of time and energy.
GP surgery review: haslemere-health-centre
Title: Immediate response and appointment
Rating: 5 out of 5
Visited: December 2022
I went into health centre first thing, received a triage telephone call within about 90 minutes and was invited down for an examination there and then.  The whole experience was kind and efficient. Thank you -
GP surgery review: church-street-practice
Title: Great experience
Rating: 5 out of 5
Visited: January 2023
I'm very impressed with the service I received from Church Street Practice today. The receptionist was extremely kind and helpful. Within 45 minutes, the duty doctor had phoned me back to diagnose my illness and prescribed the medication I need.
GP surgery review: church-street-practice
Title: Very long and inexplicable waiting times.
Rating: 2 out of 5
Visited: May 2022
I have had the misfortune to require 3 appointments over the past month and each time have had to wait a considerable time. I. Aggregate, I have had to wait 75 minutes for those appointments. Neither of the doctors I visited apologised for the delay which leaves one doubting their basic courtesy and perhaps even their care for patients.
GP surgery review: fort-house-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: July 2023
My husband and I are fairly new patients and have been astounded at the fantastic level of care. 
All the staff we have come in contact with have been extremely efficient, caring and friendly. 
Thank you Fort House!
GP surgery review: fort-house-surgery
Title: Low efficiency
Rating: 1 out of 5
Visited: July 2023
I was diagnosed diabetes in pregnancy. Doctors and Midwife in St Peter Hospital issued a letter and advised me to hand it over to GP, to prescibe the relevant meter test strips and lancets until the end of the pregnancy. I did leave this letter at the reception of GP on Tuesday 18th and was told I could collect medical supplies in pharmacies several days later. At the same day, I told the receptionist that I must collect them by end of this week as I will be running short of test strips. Despite several attempts, I was told by pharmacy they couldn’t find my prescription. I must have these things to monitor my health. On 24th Morning, I had to phone reception to explain my urgent situation but told me to fill a form online to request again? Or book an appointment. I found it very ridiculous. Firstly, my situation is urgent. Second, I did have come to GP in time, why I need to request again? Where is my letter now? The receptionist stopped our conversation.  Please investigate.
GP surgery review: fort-house-surgery
Title: Used to be brilliant - now awful
Rating: 2 out of 5
Visited: May 2023
Moved premises and have taken on so many patients they don’t appear to be able to cope. Asked for a GP appointment/call for an urgent chronic condition -  given an appointment for 3 weeks time! When questioned offered a GP appointment at St Peter’s (lucky I can drive). GP there very thorough and deemed it urgent and got me accepted at Same Day Emergency Care.  

Who is making these terrible triage decisions?
GP surgery review: fort-house-surgery
Title: Positive feedback
Rating: 5 out of 5
Visited: May 2023
We’re all quick to complain but my experience with Fort house has always been positive. The “new” premises are so much better - and I can’t fault the response to my recent problems. Thank you.
GP surgery review: fort-house-surgery
Title: Best blood test Ever
Rating: 5 out of 5
Visited: November 2022
The Phlebotomist is *Amazing*! I have had so many bad experiences in the past with needles and samples, but she is so skilled I barely noticed a thing. The appointment was early, all the staff were pleasant. Dare I say I wouldn't mind having another test if needed!
GP surgery review: fort-house-surgery
Title: Absolutely appalling
Rating: 1 out of 5
Visited: September 2022
Have been with this surgery for well over 10 years….they know I have severe mental health issues…. I put in a prescription request for my meds which I have been getting every month… I have been out of my meds over the weekend and feel my mental health severely decline… today they said my address flagged up as Woking… I have never lived in Woking or anywhere but Walton. They asked me to go in with a lease or utility bill but they wouldn’t accept a driver license!!!! I went in with a council tax bill and they told me it was too old and it needs to be within the last 3 months…. I have nothing in the last 3 months….in the end I had to phone nhs 111 and they were just as useless….telling me I had to phone Surrey mental health team….went to my pharmacy and got a repeat prescription there
GP surgery review: fort-house-surgery
Title: Awesome service
Rating: 5 out of 5
Visited: August 2022
Registered as a temporary patient received a call from the nurse triaged GP rang me straight away organised a prescription,& an x-ray and a ultrasound following my injury
GP surgery review: fort-house-surgery
Title: Fort-House is in a rapid decline of quality service!!!
Rating: 1 out of 5
Visited: June 2022
I have witnessed over the past 2 years how Fort-House quality has gone down, seeing patients being pushed away more and more. There are just more bureaucratic processes in place every time I visit. Today, I phoned and spoke to someone regarding my complete blood tests result. This is a complex set of numbers, such as cholesterol levels etc. The result that was given to me was: "all normal, no action required". Of course, I'm interested in my exact cholesterol levels and various other results (thyroid & kidney function etc  etc etc). 

Seeing that the person on the lines simply tried to get me to hang up, I requested my results so that I can interpret it myself. Even such simple request was not approved and I was pointed to their website to formally request this via some cumbersome process. Further more ... I was told that such request can't be made today, since they are already over capacity to send out reports.

How competent is a surgery, when they can't even click "email to patient" while discussing your records with you over the phone? My wife requested similar results a short while back, whilst speaking to the doctor and he responded immediately to her request with an automated email sent out.

It really is shocking how you either (1) can't speak to a human at the surgery anymore or (2) ALWAYS get referred back to their website for any requests that you have. EVERYTHING has to go through tedious online form submissions to make even the most basic request.

Also, my son (7yrs old) had tonsillitis a short while back. I called on a Thursday to ask to be seen and the earliest they had availability to see him, was the following week Tuesday!!! How is that possible!???? 

Yet! ... They have recently decided to take even more patients on, whilst they already can't cope with their regular patients. 

This is utterly appalling service from Fort House and their excuse of COVID being the reason is long not acceptable anymore.
GP surgery review: fort-house-surgery
Title: information not synchronised
Rating: 1 out of 5
Visited: May 2022
I was advised by my GP to go to Ashford hospital for an ECG between 11 and 12, and the information on the ECG request form she printed for me shows that “The walk-in ECG service is available Monday to Friday 11am until 12 noon at Ashford hospital ONLY.” However, when I arrived the hospital today I was told that I do need an appointment as they have stopped running the walk-in service since the Covid19 started. 

I do not quite understand why the information has not been synchronised since the Covid19 started. As a result, my journey and time were wasted, I was very frustrated.
GP surgery review: fort-house-surgery
Title: Used to be great but now inaccessible
Rating: 1 out of 5
Visited: March 2022
Since the pandemic the practice has made it nigh impossible for some to speak with a doctor. Contact is by electronic request made during office hours only, which is not accessible for those working in operational/customer-facing settings. Even the online forms get unexpectedly closed even during office hours. If the doctor returns the call and it is unanswered (eg due to driving or Working flexible schedule eg in a clinic), it appears the appointment request is closed without even a voicemail or notification being left. My child has now been left a week awaiting a call back which I now find out isn’t coming…I am told to start the process again…which cannot be completed until office hours. I despair and my child is suffering.
GP surgery review: hersham-surgery
Title: Lovely little surgery
Rating: 5 out of 5
Visited: December 2023
Have received nothing but exceptional care from this surgery for my mum, now passed. Nurses, paramedic and GPs all lovely. Reception v helpful. Very grateful.
GP surgery review: hersham-surgery
Title: A small surgery doing a fantastic job
Rating: 5 out of 5
Visited: November 2023
Its the NHS in 2023. Demand is hitherto unmatched. This practice has improved greatly over the past few years. Great doctors. Very pleased with care from paramedic in particular.
GP surgery review: hersham-surgery
Title: Extremely ineffective admin process
Rating: 2 out of 5
Visited: November 2023
GP's are fine and appointment slots are offered within a fair time frame. The problem is the excruciating administrative process of calling or filling in a form at 8am each morning. Either a 1 hour wait on the phone or a response to say the form you have completed is incorrect. It took me over 2 weeks to book a routine appointment for my son when he was discharged from hospital care. Urine samples did not come back for over a week and naturally the admin team are not able to advise on the results (which is fair) however, when you ask, please can a doctor call me so I can understand the results? sorry you have to call back at 8am tomorrow morning or fill out a form...the form is reguarly out of action since they are inundated with requests. They even sent me the results in the hope I might understand them? Someone please equip this surgery and their admin team with an effective booking service so they can do their job effectively.
GP surgery review: hersham-surgery
Title: Shockingly unhelpful
Rating: 1 out of 5
Visited: October 2023
A very frustrating experience after seeking help for mental health issues. First after a triage appointment and being referred to the mental health care team being told it would be a number of weeks (not the surgery’s fault) so I decide to go private to speed things up. After speaking to the insurance company I have to get the doctor to fill out a form. Spoke to the surgery and that will take at least a week and cost £100! After seeing a private psychiatrist a letter is sent to the surgery changing medication. The surgery can’t find it but also won’t provide an email address for the psychiatrist to send directly. So more delay before I can actually get help due to their administration.
GP surgery review: hersham-surgery
Title: Disappointing
Rating: 3 out of 5
Visited: August 2023
GPS are fine and my Mother-in-laws experience with actual GP & nurses doing blood pressure & ECG has been great. 
However the Admin side is not she is 91. Told to book appointments online, then told she’s completed wrong form. Delays in getting appointments because of this. Texts saying she needs to hand in urine sample, pot having to be collected from surgery when she can’t get there so involves family. Then family member being told it can’t be accepted because it has to be on system and we don’t just take samples from anyone. This is despite the fact she had text to ask for urine sample, she filled in correct form, used correct bottle, had to label bottle with 91yr old arthritic hands and hand it in by 11am next day. Staff need to realise you need to adapt to meet certain situations especially with elderly. The elderly do not always stand up for themselves but others should not have to fight for the care they need.
GP surgery review: hersham-surgery
Title: Locum doctors
Rating: 5 out of 5
Visited: July 2023
I’ve always seem to get the appointment with the locum doctor. Always, always they are brilliant.  One has to fill a form online giving details other than phone for an appointment.  However, works very efficiently.
GP surgery review: hersham-surgery
Title: A supperb Practice
Rating: 5 out of 5
Visited: July 2023
This practice has been excellent in looking after not only an ongoing issue but also with a sudden ailment. Yes you have to book on line to get an appointment but their response is very quick and efficient. Reception cheerful and helpful, nurses excellent, and doctors impressive. 
Well done Hersham.
GP surgery review: hersham-surgery
Title: Fantastic GP surgery
Rating: 5 out of 5
Visited: June 2023
The support from this surgery and the Doctors has been brilliant. They are good at dealing with urgent issues as well as ongoing health problems.
I have full trust in the Doctors and the services they provide. 
You have to fill out the online form first thing in the morning but I have always recieved a reply from the admin team.
GP surgery review: hersham-surgery
Title: terrible booking system
Rating: 1 out of 5
Visited: April 2023
Trying to book an appointment at this surgery is very frustrating wish there was another lcoal prcatice I could join.  The Doctors are fine but the booking system is terrible
GP surgery review: hersham-surgery
Title: Worst "contactable" surgery.
Rating: 1 out of 5
Visited: February 2023
Phone booking system exasperating. The online website is a complete joke. How anyone with no computer skills gets an appointment is beyond me. My GP requested I see him asap, the booking "system" wouldn't let me have an appointment. You go round and round in ever frustrating circles. I am leaving as soon as I can. This is a shame because the medical staff are friendly and pretty efficient. Pity you struggle to see anyone!
GP surgery review: rowan-tree-practice
Title: Ridiculous hold time
Rating: 2 out of 5
Visited: January 2024
Need to rebook an appointment which required 2 hours on hold to book in the first place. Can cancel the appointment online but not rebook. Started call at No.20 in queue, within an hour it went down to No.4. Spent over an hour at No.4 and then another at No.3 (assuming they left me on call whilst they went on lunch). 3 hours in, got to No.1 only to receive an automated voice telling me they're unable to take my call and then they hung up on me. After a few frustrated tears I tried again, being told there are more than 30 people in the queue and "my call matters" (why did you boot me off the first time then?!). Should not be this hard to book or rebook an appointment and I'm genuinely out of 'fight' to try again and spend another 3 hours on hold, and don't have the time or means to go in person to rebook before the actual appointment.
GP surgery review: rowan-tree-practice
Title: Dreadful service and has become worse
Rating: 1 out of 5
Visited: April 2023
I have been with the practise for 10 years and I note that it has gotten so much worse to deal with. I have regular medication which requires blood tests. I got one done through work as I am back in the office in London full time time. There is no email available to send things to. I did a prescription request which is supposed to be 48 hours, was told that they aim to get with in 48 hours but do not make this a max time. Tired calling repeatedly which is a farce, always number 20 something in a queue. I used the call back- 3 hours later. Was told I need a gp to discuss my medication- next appointment was 24th May (that was on 24th April). Informed them on Monday (after finally getting through) that my medication ran out Wednesday- they said that they would hurry the prescription through as it is thyroxine. Said it would be ready for Wednesday- popped in to the pharmacy on Thursday- not there. Went to the practise to be met with some quite terse response that it is in the doctors queue to be reviewed and will be done some point today and then that I don’t have priority as they have 11000 patients. I thought it best to walk away saying nothing.
GP surgery review: rowan-tree-practice
Title: Simply dreadful
Rating: 1 out of 5
Visited: February 2023
Been with the surgery for 5 years. Never seen a GP. On hold to the receptionists for between 1-2 hours. Cannot get appointments to see anyone, even when the patient is an unwell child and considered clinically vulnerable. Been asked via a letter from the surgery to make a phone appointment for my child, can only get one in the middle of the school day, in about 6 weeks time which is not practical. This dreadful level of service is unacceptable.
GP surgery review: rowan-tree-practice
Title: Almost impossible to get an appointment
Rating: 1 out of 5
Visited: January 2023
Last month I had considerable difficulty getting an appointment of any sort with this practice. This month it is even worse. This morning the earliest you can book a telephone consultation is 28 days ahead and it is impossible to book a face to face consultation online.

I understand it is possible to arrange a callback with the duty doctor by calling reception. I tried this last month on several occasions. On two Mondays I was on hold for over two hours on each occasion before I could speak to a receptionist and I had to pay for the call. On another day of the week I was hanging on for over an hour.

I'm sorry but I find this absolutely unacceptable in a civilised country. I realise the NHS is underfunded and struggling but surely it should be possible to provide a better service than this.

Why can't an online callback form be introduced to at least stop patients from having to spend hours waiting on the line at their expense?

This used to be a top-class practice and I am sad it has deteriorated so much.
GP surgery review: rowan-tree-practice
Title: Clinical Excellence
Rating: 5 out of 5
Visited: December 2022
I have received excellent medical advice and guidance from my GP at Rowan Tree Practice. This has been over a number of years but more recently regarding my diagnosis with Prostate Cancer. The quality of medical interactions and advice given has allowed me to see past the appointment booking wait times.
GP surgery review: rowan-tree-practice
Title: Problem phoning Rowan Tree Practice
Rating: 3 out of 5
Visited: December 2022
On 15th Dec  I asked for a telephone call from a gp.
I understand the problems there are with primary healthcare and Rowan Tree practice phone system in particular. 
I waited for the call and unfortunately I did not take the call because when I took my mobile out of my pocket I terminated the call by mistake.
The practice has both mobile and landline numbers for me, but I did not get any call back.
I phoned the practice and was told that I would not get a call that day. This seemed unreasonable, since I was ill.
The telephone operator suggested that I use livi or try 111. livi had no more appointments that day, so I phoned 111.
They tried to find an appointment at a walk in centre but were unsuccessful, so they sent me to A&E at St Peters. 
A&E were excellent. They did a chest XRay and diagnosed a chest infection gave me anti biotics and I went home.
My issue is that a call back from the GP  would surely have avoided a colossal waste of NHS time.
GP surgery review: rowan-tree-practice
Title: Not great trying to phone Rowan Tree Practice
Rating: 2 out of 5
Visited: November 2022
The telephone system used by Rowan Tree Practice (Rtp) is obviously not fit for purpose. I phoned Rtp this Friday and was waiting in the call queue for 30 mins only to be cut off once I got to number 1 in the queue. There are several similar posts about this issue dating back to May 2021 and yet it has obviously not been addressed over 18 months later.
It will be interesting to see whether there is a reply to this post as I notice that Rtp tend to only reply to positive posts.