janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: matrix-medical-practice
Title: Highly recommended
Rating: 5 out of 5
Visited: November 2022
I have always found this practice to be nothing short of exceptional. The reception staff are kind & helpful and efficient with their responses. I’ve been with the GP here for many years & have always found him to be thorough & caring. He includes me in decision making about my treatment options rather than just issuing a prescription. I really appreciate his advice & help.
GP surgery review: matrix-medical-practice
Title: Good practice
Rating: 5 out of 5
Visited: January 2022
I had to fill in a date last  visited the surgery within the last two years.  With Covid obviously no visits could be made so I have entered a date for last Speaking to the doctor.  My husband and I have been jmpressed with the care we we have received at this practice, from the Doctor and the staff.  Prompt replies for advice.  My only complaint  is the time waiting in a queue  to speak to anyone, on one occasion it was 1hr 40mins!  And  therefore difficulty to get an appointment.  Otherwise all good.
GP surgery review: princes-park-medical-ctr
Title: Fantastic practice
Rating: 5 out of 5
Visited: July 2023
I attended the Balmoral Gardens practice today. As a patient who is usually very anxious, I was nervous attending the practice however, I was really impressed with all the staff who helped put me at ease from the moment a checked in. Todays experience at the practice has really helped and I couldn't recommend the practice at Balmoral Gardens enough.
GP surgery review: princes-park-medical-ctr
Title: Mpa group terrible
Rating: 1 out of 5
Visited: July 2023
They have Changed to a new booking in system so no phone calls accepted.. booked online Friday 8.30 am and said get back to me in 3 working days , nothing yet . Can't even get results.  Was not informed of changes either
GP surgery review: princes-park-medical-ctr
Title: Excellent Service
Rating: 5 out of 5
Visited: June 2023
I was contacted by the surgery to make an appointment for an asthma review.  I was seen on time for my appointment, I was explained to in detail regarding my condition and given advice which I have never received from my previous GP on how to manage my condition.  I am a fairly new patient to this surgery, but since joining have received treatment/reviews 3/4 times and have found the reception staff to be very pleasant, the nurses (I have seen two) have been very very good and the doctor I spoke to on one occasion was very helpful too.  I would recommend this practice.
GP surgery review: princes-park-medical-ctr
Title: Great staff at Sunlight surgery
Rating: 5 out of 5
Visited: June 2023
The reception team at Sunlight are always so polite and helpful. Always so busy but never show anything but professionalism and courtesy.  The GP sorted my prescription for me so quickly and apart from the usual issues all GP surgeries have I can’t fault my practice.
GP surgery review: princes-park-medical-ctr
Title: Brilliant practice
Rating: 5 out of 5
Visited: June 2023
I have recently had a child and the experience I have received since birth has been brilliant. I cannot fault it from the reception team to nurses and doctors. Could not recommend enough!
GP surgery review: princes-park-medical-ctr
Title: Confused and disappointed
Rating: 3 out of 5
Visited: May 2023
I have been with this surgery for over 30 years, however, just recently I've experienced a few problems.

. Repeat prescription not being acted on.

. On 22/5/2023 I came to the surgery for a blood test the receptionist advised me she couldn't book me in as her computer was down ( seemed like I was an annoyance)...after a few minutes all seemed to be up and running, therefore, I asked to make an appointment with a nurse (as I usually do) for the blood test results and blood pressure check,( she stated I should be making the appointment to see a doctor not a nurse)! she then went on to tell me she'd got the blood test results!!! I pointed out they were previous results, I was actually there for a blood test, she then offered Wednesday 24th May, I doubted the results would be back by then but she assured me they would, I asked to make it for a week after the blood test...she then asked when I was having the blood test!!! Finally after more toing and froing in a similar vein I managed to make an appointment for today at 3.15 (which I doubled checked at the time) guess what? arrived for my appointment today only to be told it was 3.50!!

Perhaps some more training wouldn't go amiss.
GP surgery review: princes-park-medical-ctr
Title: Technical fault with telephone queue
Rating: 3 out of 5
Visited: May 2023
Confirmed this surgery has a technical fault with their caller queue, resulting in some callers reaching position No.1 but endlessly ringing a phone which is on silent !

Having previously left a poor review because of inability to get through on the phone, I actually drove to the surgery whilst I left my phone on loud speaker still ringing at position No.1 in the call queue. I wanted to see why my call was not getting answered !

On arrival one receptionist was doing admin work with her phone on silent, whilst another was answering calls in the queue, but weirdly my call was still ringing in position No.1 in the queue.

The admin receptionist dealt with my blood form I required (very professionally and calmly), and she was intrigued about my call not being answered, and then when she answered her phone, it connected to my mobile. She said she will report this technical fault to the practice manager as the call queue is not operating properly as a single queue split between 2 reception phones, so hopefully when they fix this, poorly patients won't be kept endlessly ringing on a silent phone !
GP surgery review: princes-park-medical-ctr
Title: Diabolical service
Rating: 1 out of 5
Visited: May 2023
You can never get through on the phone. You literally have to call at various times of the day, for days, and the receptionist might answer your call if you're really lucky.

When visiting the practice, my wife has witnessed the receptionists both talking ignoring the phone turning it right down or to silent! This is why nobody can ever get an appointment!
GP surgery review: princes-park-medical-ctr
Title: Excellent communication
Rating: 5 out of 5
Visited: May 2023
I recently registered as a new patient and have had a brilliant experience so far. I was promptly given a telephone appointment to discuss my medical history and family history along with blood tests to double check everything. Communication from the admin team and healthcare professionals was brilliant. Would highly recommend!
GP surgery review: princes-park-medical-ctr
Title: Poor Practice
Rating: 1 out of 5
Visited: April 2023
2 attempted visits in the last 18 months, both failed. Here’s details:

Phone rang repeatedly for over an hour after I’d been holding to get first in the queue! Went down in agony, staff sitting about chatting, empty surgery, no one would see me, ended up in hospital with a serious kidney infection, hospital said if I hadn’t been seen that day I would have had to be admitted, 2 more hospital visits to clear the infection. 

Currently have a lump in my neck, which I’ve left to see if it goes away on its own, surgery now online triage only, completed my details at 8am, 10 am I’m told they can’t see me and repeat the whole online process at 2.30pm. 

This surgery has a banner outside saying it’s accepting new patients; absolutely disgusting treatment of patients of 25 years loyalty to the surgery, I feel sorry for the poor pensioners having to go through this process. 

I have never left a negative review, I am always thankful for our NHS and understand the stresses surgery staff are under at the moment. However, I absolutely do not recommend this surgery. There is zero commitment to patients.
GP surgery review: reach-healthcare
Title: Awful
Rating: 1 out of 5
Visited: January 2024
Staff are rude. Drs ok but only if you can see them. Same response about going online from surgery. I have not seen a gp for over 2 years face to face. No wonder hospitals are struggling as people have to use a&e or meddoc just to be seen. It is an appalling surgery. No excuses about anima or whatever it’s called. It’s you and your rude unhelpful staff who need to be re trained in empathy and being helpful. All you ever get is their miserable voices or faces and computer says no
GP surgery review: reach-healthcare
Title: Great surgery
Rating: 5 out of 5
Visited: January 2024
Used the anima system for the first time - I like it! Had a same day response from the GP and have an appointment booked for Friday. Much improved from being number 50 in the phone queues. People who are unable to use the phone can still contact the surgery and the admin will process it for them. The staff here are amazing and excellent clinicians.
GP surgery review: reach-healthcare
Title: Experts at stopping you from making appointments
Rating: 1 out of 5
Visited: January 2024
Waiting on blood test results that they’ve admitted they’ve had for 13 days but doctor hasn’t read them yet!!! Blood test is for liver function as they’ve over prescribed me painkillers. Terrible place needs closing doen
GP surgery review: reach-healthcare
Title: Always in Triage expert as appointment denial
Rating: 1 out of 5
Visited: December 2023
These surgeries are always under a digital triage system because it is overstretched. Triage is usually associated with battlefield and emergency events, ER etc but this place uses a triage system every day, Yet it is still taking on new patients.
There seems to be a lack of morality need to provided healthcare. This is just a business and the patients just liabilities
GP surgery review: reach-healthcare
Title: Absolutely diabolical
Rating: 1 out of 5
Visited: November 2023
Despite 2 calls and an actual visit to the surgery it has not been possible to book the follow up appointment they asked me to book . Today the phone appointment that they sent me a message for did not happen . They just do not follow up to get a solution, you need to keep chasing . Most staff seem to try to be helpful but she system just does not work .
GP surgery review: reach-healthcare
Title: Greatly Improved
Rating: 4 out of 5
Visited: October 2023
The receptionists are lovely and helpful as are the ladies answering the telephones. Used to be holding on being 43rd in the queue, now only 2-5 in the queue. They are very polite and courteous and prescriptions dealt with immediately. Would be nice to be able to go back to the old system whereas you can see a Doctor face to face, rather than being accessed first but that is obviously due to the practice having too many patients on their books and the lack of availability of doctors. On the whole, the practice has really improved in recent months.
GP surgery review: reach-healthcare
Title: Disappointed
Rating: 2 out of 5
Visited: October 2023
Tried to get make appointment online only to be told surgery is at capacity and to try again in couple of days, so phone surgery for an appointment only to be told to go online ,I've tried this on various occasions for different health reasons only to end up with no available appointments, I feel let down by reach healthcare ,I would like to be able to book an appointment or at least be given an option of available dates even if it was a few weeks wait.
GP surgery review: reach-healthcare
Title: Reach Healthcare Online Consultation Forms
Rating: 4 out of 5
Visited: September 2023
Today I tried to book a requested appt with my GP using the Anima online system. I need to book a review of my HRT medication. Upon selecting HRT related topics I am automatically lead to answering questions regarding to fertility, and how long have I been trying for baby, and how often do I have unprotected sex with my partner. I am totally furious....I had the menopause at 38 years old, and couldn't have children as a result. I selected HRT and Menopuase releated issue's, so it should not linked to fertility, I think its a given that any woman on HRT or going through menopause can no longer have children. This has really upset me and needs immediate review.
GP surgery review: reach-healthcare
Title: Shocking
Rating: 1 out of 5
Visited: August 2023
This surgery is appalling. They seem to think that everyone has access or the know how about online systems. They need to make appointment bookings simpler by patients phoning up to make an appointment and if an appointment can’t be made in Walderslade surgery that day the patient should be offered an appointment in lordswood or another vicinity. My relative went o walderslade to book an appointment on opening, they told her she had to do it online. She explained she didn’t have the know how or equipment to do so. They agreed to do an online appointment for a dr to call her back that day. I went to the surgery at 3pm as she hadn’t received the call to find that they had denied my relative had been there to ask for an appointment. You have a lot of elderly patients and I’m sure most wouldn’t waste their time asking to see a Dr if they didn’t have to stop discriminating and start caring . And please get staff in to answer phone calls requesting appointments. If people are not feeling well they shouldn’t have to come to the surgery to try to book an appointment because they can’t use the online system and no one answers the phone.
GP surgery review: reach-healthcare
Title: Still living in covid days
Rating: 2 out of 5
Visited: July 2023
Husband phoned after having persistent head pain to make an appointment which is now all online. After attempting to fill in with his symptoms it then told him he couldn’t progress and had to call the surgery! He was offered a phone appointment (which was absolutely useless) and despite the app saying it is urgent, the person he spoke to gave him some links and a prescription for a stronger pain killer. He went to get the pain killers the day after (as he was told) and apparently the pharmacy doesn’t have it. Absolutely useless
GP surgery review: stonecross-and-west-drive-surgery
Title: Satisfied patient
Rating: 4 out of 5
Visited: November 2023
After a few phone calls to the surgery to change medication due to an unexpected  visit to hospital,I found the receptionist extremely polite and helpful in getting to the bottom of an  Issue regarding the prescription changes.
I have to say a big thank you to the staff in the firing line for the help and professionalism of how I was treated
GP surgery review: stonecross-and-west-drive-surgery
Title: such a turn around
Rating: 5 out of 5
Visited: August 2023
Several times I had to come to the surgery, and every occasion I’ve been impressed, from the receptionists to the gps, they have really upped their game, Im very happy.
GP surgery review: stonecross-and-west-drive-surgery
Title: Great staff
Rating: 5 out of 5
Visited: July 2023
Visited my surgery today..My nurse was very efficient and provided excellent care.Gave me useful advice.A pleasure to deal with.Many thanks
GP surgery review: stonecross-and-west-drive-surgery
Title: Professional staff
Rating: 5 out of 5
Visited: July 2023
The staff at the surgery were very helpful and professional throughout my visit. They went above and beyond to help me and a number of other patients whilst I was there. An abusive woman was very rude and unpleasant to the reception staff, however, they remained calm and resolved her issue. A hard working practice. More staff required to help them with the high volume of patients they have in their community as they are overwhelmed .
GP surgery review: stonecross-and-west-drive-surgery
Title: Very happy
Rating: 5 out of 5
Visited: June 2023
On arriving at surgery I was booked in by the receptionist and very quickly seen for my appointment with the nurse, I left my first appointment and was reminded by the very helpful receptionist that I was booked in for a double which due to my illness I had forgotten after my appointment the receptionist took the time to book me in for many other appointments I needed , very happy with my visit to the surgery
GP surgery review: stonecross-and-west-drive-surgery
Title: Very helpful
Rating: 5 out of 5
Visited: June 2023
After having a blood test yesterday and the results coming back today I received a text message asking me to book an appointment at the surgery to discuss the results. The receptionist was extremely helpful booking me in for a call back from the pharmacist this Friday as there weren’t any appointments available with the nurse. 
Things are definitely improving at the surgery.
GP surgery review: stonecross-and-west-drive-surgery
Title: Blood test
Rating: 4 out of 5
Visited: June 2023
Brilliant service received regarding my blood test and regarding the automated survey to book appointments is great and the phone call from the dr is great too. 

Service has improved so much and this has also been highlighted by my family members who use the practice
GP surgery review: stonecross-and-west-drive-surgery
Title: Prompt healthcare
Rating: 4 out of 5
Visited: June 2023
My experience was good prompt was asked to attend day before good healthcare 100%better then previous gp service provided
GP surgery review: stonecross-and-west-drive-surgery
Title: Good Service
Rating: 4 out of 5
Visited: June 2023
Kind, pleasant, helpful and friendly staff at these surgeries. This includes all staff reception, nurses and GPs. 
My husband and I are going through so much at the moment and the Surgery is helping us to understand and get through it as quickly as possible. 
They have to deal with so much in the surgery with patients and they are doing a brilliant job.
GP surgery review: stonecross-and-west-drive-surgery
Title: Very happy with service and treatment
Rating: 5 out of 5
Visited: June 2023
I had blood taken from Zara Rhehan at Stonecross surgery today which was very short notice. Zara was friendly, helpful and professional. Thank you.
GP surgery review: the-churchill-clinic
Title: Slow
Rating: 2 out of 5
Visited: December 2023
Generally slow, and phone communication has a bit of a rude tinge to it. Can't blame them for the tone of voice given the normal behaviour of the general public, but not pleasant to be on the receiveing end of it.
GP surgery review: the-churchill-clinic
Title: Good practice
Rating: 4 out of 5
Visited: November 2023
I have been using this practice for years and have had mixed experiences in the past but generally I am able to get an appointment when I need one which is often an issue with other practices. I use the E consult service which makes things very easy. I recently spoke to one particular Dr who is the best I’ve ever seen and validated all of my concerns, he even asked about my mental health which wasn’t the original reason for the appointment. He came up with some good options for my treatment and I never felt rushed or like I was taking too much time. Overall I would recommend this practice.
GP surgery review: the-churchill-clinic
Title: No communication
Rating: 3 out of 5
Visited: September 2023
I handed a urine sample for dipping as I felt pain and discomfort when peeing on 20/9/23 I then returned in 21/9 check results but was told the sample had been sent to hospital-I then called on 22/9 to be told that antibiotics had been prescribed but sent to Pharmacy2U who deliver my 2 monthly medication. I am so annoyed that the antibiotics were sent to p2u as I am still waiting for the antibiotics and my symptoms are getting worse. P2uhave confirmed that Royal Mail have my antibiotics and I will have to wait 2/3 working days. In the meantime I would like to know why the receptionist on 21st didn’t relay this info to me, why did the doctor sent urgent medication to p2u and not a local pharmacy and why I wasn’t told that antibiotics were prescribed to me when I called in on 21/9. I am now having to go the weekend without any relief to my infection which I am very unhappy about. I would appreciate it if a new prescription could be issued immediately. Regards L Hooton
GP surgery review: the-churchill-clinic
Title: wasted time resources-lack of MH
Rating: 2 out of 5
Visited: March 2023
Called at 8.06 -on hands free cos that’s school time
Told no appointments -call again at 2.30 (knowing the same situation will occur
Advised 111 have mental health support option
Explained I would need a pescription so 111 would refer me back to the GP
Called 111 got to the mental crisis department (this was crisis and waste of valuable resources to be told I would have to be refered to family matters - where I am already referred to by police(which I explained) in regards to a pescription for my anti depression medication - I would have to contact my GP.
I then call my GP explain this to be told u have to call at 8am or 230 for an appointment - so I tried to book a pre bookable appointment - the first I could be offered was the 13th April but that it was only a telephone appointment with an open timescales at any point During the day
GP surgery review: the-churchill-clinic
Title: Medication issues
Rating: 2 out of 5
Visited: December 2022
I have had problems getting my medication on several occasions. 
This week our Pharmacy told us that my prescription hadn't been sent from the surgery. I have Mental health problems ans also a condition that is severely affected if I don't have the medication.  I had tried 111, but waited 36hrs for a response, so rang surgery this morning. The receptionist said that the medication hadn't been requested,  so I would have to wait. I understand procedures have to be followed,  but there was no empathy or understanding the consequences of me being without my medication. When I asked to speak to the Practice Manager I was fobbed off with an excuse.
I understand that GP surgeries are busy, but prescribed medication is what you need to manage your health issues and not having them can have serious consequences on mental and physical health. 
I think that staff should be more aware of this.
GP surgery review: the-churchill-clinic
Title: useless reception
Rating: 1 out of 5
Visited: August 2022
1. phone doesn't always work, started at position 9 in queue, got all the way down to 1 then began to ring, rang for another  20 mins, I hung up and re-tried, call position 3 straight away, someone answered in 5 mins, wasted 40 mins on a dodgy line, reported it numerous times as it's been going on for years, they couldn't care less. 
2. Asked for an appointment for impetigo antibiotic cream, reception told me I can get it over the counter, I told them that was was incorrect, can't I suffer with it quite often at least once a year and know the process, she got shirty with me and said she's right, her husband is a pharmacist and wouldn't give me an appointment. I travelled to the local chemist, and of course they told me I need a prescription. 
Today I needed to book a flu spray for my 3 year old Son, the 1 day they offered we are abroad, and I was told there's no other dates, but I can waste my morning ringing around chemists and ask if they do it (they don't). So my young son goes the winter with risk of catch and passing round the Flu? She couldn't give me any alternative dates or locations to go to.
GP surgery review: the-churchill-clinic
Title: Appointment
Rating: 1 out of 5
Visited: June 2022
Have tried many times to get an appointment. After waiting 30 minutes on hold it disconnects a lot. Tried email to make appointment as can't fo it on phone. Told I can't book appointment via email and to phone. When doctor tells you to book an appointment in 2 weeks told have to phone on day.