janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: chipping-surgery
Title: Continuing support with my ongoing health conditions.
Rating: 5 out of 5
Visited: April 2022
My GP always has time to listen, and help me with my ongoing health issues.  He takes the time to explain things to me and alleviate any worries I have.  

Each time I have spoken to the reception staff, they have always been helpful, courteous and polite even throughout these difficult times (covid).

I feel grateful to be a patient of the Chipping Surgery and would happily recommend the practice to others.
GP surgery review: chipping-surgery
Title: Customer Focused
Rating: 5 out of 5
Visited: March 2022
I recognise the NHS-wide pressures experienced in all delivery settings, and I have little doubt that Chipping Surgery is not immune.
Having said that I have to say that every time I have contact with the Practice I am impressed by the pleasant and professional service which all the team members provide. 
Sad to say that I have too often observed less than understanding reactions from some customers ( or Patients , for after all that is what we are). 
The prefatory remarks to this survey ( regarding Covid-related matters) are , I am sure, often behind these behaviours , but my own experience is that the team are  doing their very best to be helpful, and clearly such service stems from leadership with the group. Thankyou! 
We are all human and personally I believe that a word of thanks and understanding is often appropriate.. but sadle rarely given
GP surgery review: chipping-surgery
Title: A good example of a patient focussed practice
Rating: 5 out of 5
Visited: March 2022
I appreciate that it is a very difficult time for GP practices at present and has been for the last two years especially. However, despite friends/colleagues in other places expressing concerns about their practices I have only had good experiences at the Chipping Surgery in Wotton under Edge. 
It is extremely patient focussed and the current choice of telephone or face to face consultation is well balanced. And one can always speak to a doctor on the day one rings if one needs to.
The staff are all very welcoming, friendly and constructive.
GP surgery review: the-leckhampton-surgery
Title: Outstanding
Rating: 5 out of 5
Visited: September 2022
Few little symptoms that started to linger and become bothersome over a period of time. Simply completed an online consultation. From that came a phone call discussion and a very prompt invite to the surgery for further discussion and examination. Within a few days I had already booked in for my X-ray and endoscopy. This was outstanding service from the surgery and the referral systems worked incredibly efficiently. I can not fathom why online consultations create so much negativity   after my experience. I hope the surgery are able to maintain this certainly whilst it seems they are struggling with staff and incoming queries currently as they are an excellent surgery.
GP surgery review: the-leckhampton-surgery
Title: Hour on phone
Rating: 2 out of 5
Visited: September 2022
The service at the GP takes over an hour to speak to the receptionist.  I'm questioning the capacity of a practice that cannot process a call in an hour.
Once I got through the receptionist was polite and competent, but perhaps more options through the website could be explored.
GP surgery review: the-leckhampton-surgery
Title: 2 long calls and then more waiting…what’s going on?
Rating: 2 out of 5
Visited: September 2022
Looked through NHS To do everything I could about my injury, then tried Econsult system as it wasn’t getting better after 2 weeks - they suggested I make an urgent appointment. Phoned reception and abandoned the first call after 1hr 10 minutes when it was just continually ringing. Phoned again and got an answer after 14 mins. Was told a doctor would phone me back today. I got a text saying the doctor will phone me back in a week. What on earth is going on with this place?
GP surgery review: the-leckhampton-surgery
Title: Blood Test
Rating: 4 out of 5
Visited: July 2022
The nurse / HCA  (NH ?) assured me that this would be the “best”  blood test I have ever had.  She was absolutely right - a very soft touch and hardly felt a thing - all over before I realised she had started! Can’t speak for other staff but this is one member of staff I would be happy to see again.
Would also like to commend receptionist who managed to arrange jab and blood test for same time to avoid more appointments
GP surgery review: the-leckhampton-surgery
Title: thank you
Rating: 5 out of 5
Visited: May 2022
I have been really impressed by the time and level of care given by the doctors at the practice. I feel like i have been listened to.  
My only frustration with the practice is the e-consult system - it is really painful to use and not patient friendly. It is long winded and repeative!
GP surgery review: the-leckhampton-surgery
Title: Highly rate
Rating: 5 out of 5
Visited: April 2022
Would like to thank my gp of twenty years plus for always looking after me and my young family through to adulthood. He and the nurses always provided us with the greatest of care. I wish him a most deserved retirement.
GP surgery review: the-leckhampton-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: February 2022
I have had a very positive experience at Leckhampton surgery over the past year. They were extremely efficient at sorting out surgical treatment for a hand problem in 2021. Since then I have had to consult them 3 times for various medical conditions. I have used the e consult and each time a doctor has called me and been exceptionally helpful. In fact this week I was even whisked in for a quick examination within an hour of the call. Prescriptions are also easily obtained from a nominated chemist.
Thank you for you brilliant service during a difficult time.
GP surgery review: weston-house-practice
Title: Excellent access
Rating: 5 out of 5
Visited: April 2023
I had a prolonged ear problem which needed medical attention weekly over 7 weeks. Even over Easter bank holiday I was seen by a doctor on the day. I am very grateful for the excellent service Weston House offer. Thank you to all of you.
GP surgery review: weston-house-practice
Title: My medication drops off the radar
Rating: 3 out of 5
Visited: April 2023
At least twice now my medication for chronic joint pain has disappeared off the NHS website as being one to order from the practice.
The practice have no idea why.  The reception person not particularly helpful to be perfectly honest.  
With the advent of new systems and processes the service from the practice has diminished.
GP surgery review: weston-house-practice
Title: Great phlebotomy service
Rating: 5 out of 5
Visited: March 2023
I have just returned from having a routine blood test and I thought the service was outstanding. There is a natural reluctance from most people to give blood or have needles inserted, but I need not have worried. I barely felt the needle go in and the procedure was very quick and efficient. But the best thing of all is that they have the perfect person to take blood. As soon as I arrived I was made to feel welcome and comfortable. In fact most of the appointment was characterised by laughing when swopping jokes. I left the appointment smiling and feel we have the best health service in the world, made up of truly wonderful people who are doing a fantastic job, day in day out.
GP surgery review: weston-house-practice
Title: Caring practice
Rating: 4 out of 5
Visited: March 2023
I have found several of the receptionists to be really helpful, kind and understanding. This makes a big difference especially when you are worried.
The Doctor who has been looking after me has been very supportive and thorough. Times are hard for everyone at the moment. My care has been excellent.
GP surgery review: weston-house-practice
Title: Rude and poor service
Rating: 1 out of 5
Visited: March 2023
Things were never fantastic before the merger, but ever since then the quality of service by weston house has dropped dramatically.

For some reason the surgery now considers it acceptable to be rude to their callers by not even having the decency to say hello or greet their callers, instead simply bark down the phone at you asking for your date of birth. You feel like you are a criminal or have done something wrong. No other company or service would get away with this.

Then to get an appointment you usually have to wait a month....a month!

When you do go to the surgery you find only a couple waiting. I was once told by a doctor he didnt have anything to do that day and I was his first patient?

Are the receptionists on some sort of power trip or something? Or perhaps they are protecting the GPs from actually doing any work now the pandemic is over.

Disgraceful.
GP surgery review: weston-house-practice
Title: Great response
Rating: 5 out of 5
Visited: March 2023
Called to explain I had a bad cough after having a cardio version the previous Friday and was given an appointment the same day. Really impressive service and exactly what the NHS is all about.
GP surgery review: weston-house-practice
Title: Great practice  under very difficult conditions
Rating: 4 out of 5
Visited: February 2023
I’ve been a patient with Hatherley surgery for 25 years. My care has been outstanding, and I’ve never had an issue seeing a doctor or talking to one, even when they merged with the Portland practice. I have complex health issues and was always seen immediately with excellent care, even during covid I saw my GP face to face. I’ve been blessed with all the doctors and staff that work there. 
Sadly once they merged with another practice I feel there isn’t the correct amount of GP’s, nursing staff and receptionists for the huge amount of patients. I can wait up to 55 minutes in a queue to talk to a receptionist. Then there is no appointments or phone call appointments for upto three weeks , however I do appreciate that if it’s an emergency they will see you or call you asap. The receptionists are incredibly helpful and empathetic and do their very best in very dire circumstances and I’m very grateful for the help they give. I recently spoke to a receptionist and doctor last week and they were both so lovely but couldn’t really help my situation but I do have an appointment in three weeks time with the correct doctor for my issue. 
In my opinion, merging three surgeries, was not the best choice for the patients or staff, they are overwhelmed with patients and can only imagine the stress they are under dealing with the huge amount of patients ringing up and being unhappy about the wait time to get through to reception, and not being able to get any sort of appointment for 2-3 weeks plus. I do understand the frustration not just for the patients but for the staff as well. The abuse they receive is unacceptable though and I always try my very best to be respectful and kind to them… they are only doing their job which I am
Very appreciative of.  I can only think that this merge was a financial decision because of the financial crisis the NHS is in. Although I am disappointed, for the first time in 25 years with my practice, I am also very aware of how things are changing due to the financial situation with GP surgeries I am still very thankful for the care and support I have been given. 
Thank you to you all for your dedication to your jobs and patients in what is a very difficult time for the NHS.
GP surgery review: weston-house-practice
Title: Excellent Reception Team
Rating: 5 out of 5
Visited: February 2023
I spoke to the reception team today and I would like to say how polite, courteous and patient they are. It does not matter how busy they are they have always taken the time to listen to my query or concerns with such respect and patience. Thank you very much.
GP surgery review: weston-house-practice
Title: Really painful knee but can not see a doctor until March 1st
Rating: 1 out of 5
Visited: February 2023
I have been experiencing a painful knee for some months and have been to physio but it has not helped and physio does not know what can be causing the pain. Recently the pain has been getting worse and this morning is almost unbearable even with prescription painkillers but as it is an ongoing problem I can not get a triage doctor call, first phone consultation is end of the month and face to face is March 1st. The receptionist was great but can not do anything better than a phone consultation at the end of the month.
I can not understand what is happening to this doctors surgery, I have been a patient for 58 years and have never experienced anything like this before. I am concerned that there maybe an infection that is causing the pain but will just have to wait until March and pray it doesn’t get worse. I can not be the only person who thinks the practice is not 4/5* so why aren’t there more lower scores unless like me everyone with low scores can not be bothered to review. This is the first bad review I have written for about 10 years and that was not medical.
GP surgery review: weston-house-practice
Title: Professional and friendly Reception Staff
Rating: 5 out of 5
Visited: February 2023
Being the first point of contact for patients the reception staff must be under a lot of pressure, handling many calls.  My experience was friendly, efficient and reassuring. I was able to send photos/details via a link that was shown to the doctor after which I received a call back from the receptionist with feedback and helpful instructions.  Anything that takes the pressure off a very busy surgery - and the knowledgeable reception staff are an amazing conduit between supporting patients and doctors.
GP surgery review: frome-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: September 2022
Impossible to get an appointment if you work full time because of the insane booking system. Pharmacy closed between one and two on a weekday so those of us that work and need to pick up a 'script can't. Feels as though everything is done on a tick box basis to make sure the practice maintains central funding with a complete lack of care for the individual. Worst practice I have had the misfortune to be registered with.
GP surgery review: frome-medical-centre
Title: Difficult access
Rating: 1 out of 5
Visited: September 2022
Just spent 47 minutes holding on the phone  to be told that I have to do it again tomorrow. A ridiculous way to run a service!
GP surgery review: frome-medical-centre
Title: Cant get an appointment
Rating: 2 out of 5
Visited: August 2022
Rang yesterday & spoke to a 'care navigator' explained my symptoms & he was going to get a nurse to call me. No one did. Rang again today & found I was ninth in the queue, & still ninth after twenty minutes. So gave up. Tried booking online, but that is limited to routine appointments for Blood Tests etc. Appreciate the NHS is under a lot of pressure, but there must be an easier way of making an appointment.
GP surgery review: frome-medical-centre
Title: Billiant service
Rating: 5 out of 5
Visited: July 2022
Rang with query about my 89 year old mum, she was contacted within 50 minutes & seen an hour later. Couldnt believe the excellent service we received especially in these differcult times. Cant praise them highly enough. Well done & thank you!
GP surgery review: frome-medical-centre
Title: Booking system!!
Rating: 1 out of 5
Visited: June 2022
If you ring for an appointment after 8.05 am you wil either not get through or be in a queue of 30+. My most frequent experience is ringing at 8.01, placed 23rd (or similar) in the queue then at around 8.27 the phone goes dead. No explanation. I ring back.... all appointments gone. You can't book an appointment further ahead than that working day so your alternative is to book online; login ID and password required. So far so good, but if you do this at any sort of sociable hour (like 6am) they are all gone. The only real option is to wait up until midnight and book online. Worker's, particularly shift workers or anyone who can't answer a call at work (teachers, call centre staff, police, prison....), and those without Internet access (disproportionately affecting older people) are disadvantaged. This is a system set up for medical staff not patients. How many people with genuine, undiagnosed conditions will be put off from even trying to see their gp? I dread any time I need an appointment. If you do persevere, and you get an appointment you will probably get an excellent service from caring and professional people. Thank you for what you do but please address this 'system'!
GP surgery review: frome-medical-centre
Title: Telephone service
Rating: 4 out of 5
Visited: April 2022
Such an improvement to have waiting time queue numbers when calling for an appointment. Discouraging to be told you are number 57 when calling at opening time but the numbers quickly reduced today and that makes all the difference. So much better than holding and not knowing whether you will have to wait 5 minutes or 30 minutes. Thank you.
GP surgery review: frome-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: March 2022
Hi Guys 
I have been very impressed over the past 8 months with the care and professionalism of Frome Medical Practice
I feel it’s been my second home over the past 8 months with complex circulatory and cardiac conditions requiring Coronary artery bypass surgery. The care and compassion I have received has been truly exemplary throughout this journey which I was extremely anxious about . Can’t thank you enough for all your dedication and understanding. Kind Regards and Best wishes to everyone that has cared for me from all disciplines 
Trevor
GP surgery review: frome-medical-centre
Title: Awful access to health care
Rating: 1 out of 5
Visited: February 2022
Not for the first time I have needed to access some health care. You cannot book an appointment to see a GP in advance. The way to access services is through "Patient Connect". I cannot call at 8 a.m. when the line opens. I tired at 9:40 when my work meeting was over and am still on the line waiting as I write this at 10:08. This is typical of the service and despite raising it previously (where the person told me I could book on line - you cannot unless you want a blood test).When you get through it can be helpful, at other times if there are no appointments left for the day, you are told to phone back the next day at 8 a.m. (not possible). So if you are able to wait around at 8 a.m when you need help its ok - otherwise it is really hard to access healthcare.
GP surgery review: frome-medical-centre
Title: Response to previous comment
Rating: 1 out of 5
Visited: February 2022
The standard of health care is not the issue it is accessing it. Once again you state that some weekend and evening appointments are available to book on line. That is simply not true - you have told me this before - and admitted before you cant. I look at that option on line yesterday and it said "Evening appointments not available on line". When I get help it is great - it is accessing it via Patient Connect that is the weak link. Not everyone can call at 8.a.m or have the luxury of waiting on a phone queue for half an hour. It prejudices against some patients. I recognise the pressure staff are under - so put it on line - then they wont need to be under pressure and I will be able to access appointments.
GP surgery review: axbridge-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
On Saturday 22nd October myself and my wife had our covid and Flu jabs what an excellent way this was carried out it was done with military precision by caring and efficient staff. Very impressed well done to all involved at the practice.
GP surgery review: axbridge-surgery
Title: I felt very looked after every visit.Thank you
Rating: 5 out of 5
Visited: October 2022
All the staff at my surgery are very kind and helpful,as I had to visit every 4 days in order to change my plasters on the top of my head which was needed after surgery
Thank you Robert Gardiner-Yeates
GP surgery review: axbridge-surgery
Title: Great service from nurse
Rating: 4 out of 5
Visited: August 2022
Very good service during my recent asthma review/annual check up.

Nothing was too much trouble & everything was explained fully.
GP surgery review: axbridge-surgery
Title: Good practice
Rating: 4 out of 5
Visited: August 2022
The receptionists were very helpful and explained in detail how my enquiry will be  handled. This resulted in me being referred to see the nurse and doctor. Both were thorough and extremely helpful. 
My only concern was the follow up which I had to instigate
GP surgery review: axbridge-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
Phoned for prescription didn’t need to see dr 
Receptionist extremely helpful 
Got text 5 mins collected from chemist within hour
All vey efficient
GP surgery review: axbridge-surgery
Title: Good practice
Rating: 5 out of 5
Visited: August 2022
I was treated with kindness and empathy by the receptionist. A telephone conversation was provided swiftly and an in surgery consultation followed on the same day.
I was impressed with the service received and was so grateful to be seen and listened to.
GP surgery review: axbridge-surgery
Title: Excellent, efficient service
Rating: 5 out of 5
Visited: August 2022
I had a complicated situation due to an admin issue. I contacted the surgery via econsult but unfortunately a crossover of information had already occurred. Spoke to admin team who were polite, helpful and reassuring. Issue was sorted and I was notified to clarify this had been sorted. Very very impressed with the service I received and very grateful the time taken
GP surgery review: axbridge-surgery
Title: Simply superb
Rating: 5 out of 5
Visited: July 2022
Recently had to seek repeat prescriptions to treat an ongoing illness. Initial contact was through e-consult which quickly resulted in sms messages to ensure I received the correct medicines and was aware of the dosage. Such prompt actions are indicative of a practice which fully supports patients where nothing is too difficult and staff are highly professional in all aspects. Five stars all round, thank you!!
GP surgery review: axbridge-surgery
Title: Prompt helpfull service
Rating: 5 out of 5
Visited: July 2022
I had to visit to check out one problem  appointment was made quickly and no waiting 
Other information lead to a further prompt test and referral in quick time 
Cheerfull service no complaints
GP surgery review: axbridge-surgery
Title: Personal detailed support
Rating: 4 out of 5
Visited: July 2022
I brought my elderly father for his annual review with the Practice Nurse. She spent a long time with him, she personalised her care for him, and ensured that he understood what changes she was making, she furthermore - with his permission, went over it all with me as well. This nurse has always given 100%, very professional but also delivering high quality and individual care tailored for him and his needs. My father was so happy to be able to have a review where he did not feel rushed and felt that he had received a good 'once over'!
GP surgery review: burnham-medical-centre
Title: Excellent receptionist
Rating: 5 out of 5
Visited: July 2022
Twice today I have spoken to the most helpful and kind receptionist I ever came across. The lines were busy but when I got an answer, I couldn't have asked for better service. Efficient and very accommodating, not to mention patient
GP surgery review: burnham-medical-centre
Title: Health coach fantastic and cares
Rating: 1 out of 5
Visited: July 2022
Spoke to the health coach and she was fantastic. She helped me so much when no one else at this surgery bothered. I hope this person is given the praise she deserves. So kind, caring and understanding, traits sadly lacking in everyone else
GP surgery review: burnham-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: June 2022
Queue to book in was 6 people long! One receptionist, actual appointment time was 15 min over by the time I got booked in (did arrive 10 min early and it was only 15 because a couple of people let me go before them). Lots of clerical staff walking around and I’m not convinced they wouldn’t have been able to jump on reception to shorten the line.