janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-peel-medical-practice
Title: So friendly
Rating: 5 out of 5
Visited: September 2022
My husband attended for his flu jab and asked if mine could be done at the same time. Nurse was very attentive and so friendly. It was a pleasure
GP surgery review: the-peel-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Really quick and easy phonecall. Made everything clear about the process, told me why there was a wait between my enquiry and them seeing me, said they would phone if they needed more information. Overall very friendly and helpful.
GP surgery review: kingsbridge-medical-centre
Title: Great doctor
Rating: 5 out of 5
Visited: March 2023
Really friendly doctor who was lovely with my son and I. Gave me some good advice and reassurance. I would highly recommend kingsbridge medical practice to friends and family.
GP surgery review: kingsbridge-medical-centre
Title: Kingsbridge practice
Rating: 4 out of 5
Visited: March 2023
My experience was very good. The doctors were very helpful and polite.  They couldn’t deal with my problem so they made an appointment for me with another doctor.
GP surgery review: kingsbridge-medical-centre
Title: Very Good Praactice
Rating: 5 out of 5
Visited: March 2023
I couldn't make an appointment on the day as they were full so the receptionist sent a message to the 'on call ' doctor.
Within half an hour she called back with an appointment later that day.
We subsequently saw our GP who , as usual, was excellent.
GP surgery review: kingsbridge-medical-centre
Title: Great service
Rating: 4 out of 5
Visited: March 2023
Especially the receptionist was brilliant in providing the service. I was highly impressed with efficiency knowledge and problems solving skills
GP surgery review: kingsbridge-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: March 2023
Could not be seen at the practice but was seen by a GP at Bradwell very quickly.  Advice received, sadly no X-ray as I hoped
GP surgery review: kingsbridge-medical-centre
Title: Brilliant service
Rating: 5 out of 5
Visited: March 2023
From making appointment to sering a Doctor on the same day and then being listened to and diagnosed a treatment plan. Excellent
GP surgery review: kingsbridge-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: February 2023
Never had a problem with any appointments or staff I have dealt with.Always came up resolving a solution.Very good service.If I couldn’t get an face to face appointment I would always get at least a telephone conversation.
GP surgery review: kingsbridge-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: February 2023
The doctor listened carefully and asked pertinent questions. He explained that whilst my symptoms could relate to various health issues, he wanted to rule out a relatively serious health issue first before investigating other possible causes.
GP surgery review: kingsbridge-medical-centre
Title: Good service
Rating: 5 out of 5
Visited: January 2023
Effective, prompt, informative service. Good follow up. On time. Helpful service following appointment with good provision on site.
GP surgery review: kingsbridge-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
Prompt answering of call. Friendly receptionist. Timely contact from on-call doctor and prescribed medication which was available for same day collection. Many thanks
GP surgery review: mayfield-surgery
Title: Extremely rude receptionist
Rating: 2 out of 5
Visited: February 2022
Receptionist rude, unprofessional, not very knowledgeable, make you feel as if you don't know anything. Talking you down and finally do not listen. Just wanted apology, got nothing, when 1 receptionist told me one thing and 2 days later another told me something completely different .
GP surgery review: mayfield-surgery
Title: Disappointing Experience
Rating: 1 out of 5
Visited: February 2022
Had issues with my previous GP for my mental health issues (was told my depression wasn't real and they refused to help). Was then suggested this GP and was appointed a mental health specialist.

They were aware of my issues and some incredibly dark thoughts I was having at the time. They were due to call me every 2 weeks to check on me. This only happened twice and were very short calls - 30 seconds - and weren't very useful. I missed their third call-back as I was driving so when I returned the call, I got the receptionist who refused to transfer me and advised that they would pass on the message and the specialist would call me back. They never did.

I ran out of my medication so I called back but the same thing happened. Receptionist wouldn't transfer me and the specialist never called me back. I was in a very low place so leaving the house was already very difficult for me. This was over a year ago now and I've not even been contacted, despite how low they knew I was and the dark thoughts I was having. Very disappointing service.
GP surgery review: weeping-cross-health-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2022
I've always had excellent service and the staff always do whatever they can to help and sort out, very quickly, any problems that may occur
GP surgery review: weeping-cross-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: February 2022
I cant recommend this surgery enough, all the staff and doctors are really caring and accommodating, they have exceeded my expectations every time.
GP surgery review: weeping-cross-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2022
I have been with this practice for over 40 years and have always found all the staff most helpful  from the receptionists nurses and doctors I've never had any problems
GP surgery review: weeping-cross-health-centre
Title: Very Caring Approach
Rating: 5 out of 5
Visited: February 2022
During my recent illness with Covid-19 I found the whole practice, from receptionists, nurses & doctors to be extremely caring & reassuring. 

Unfortunately I was ill enough to require hospitalisation & the staff at the surgery were very supportive as I awaited the arrival of acute care services.
GP surgery review: weeping-cross-health-centre
Title: Poor
Rating: 1 out of 5
Visited: February 2022
I honestly do not believe some of the reviews here that talk about a positive experience during Covid and from the surgery's reception team.

This place is poor. As a patient you feel like an inconvenience.  You struggle to get through and then are met with a receptionist who starts operating a triage system with far too many questions and assumptions. Furthermore, pre Covid the online app showed appointments across all the linked surgeries e.g. beaconside, but you couldn't book those appointments yourself! Why? The surgeries can, but the people of Stafford could not be trusted with this.

I've contacted the practice manager about an issue in the past when an asthma inhaler just disappeared from my repeat prescriptions and then no appointments were available in a timely manner for a review. His first line of defence is a lack of funding, quite frankly I find this unacceptable.  Working for the public sector myself, this place needs to sort it's values out first before it complains about a lack of funds. The needs of the patient and compassion should be fundamental pillars of the NHS and you see no consistent evidence of either of these in the practice. See the Google reviews for a better reflection of what this surgery is and how it treats its patients
GP surgery review: weeping-cross-health-centre
Title: Wonderful Practice
Rating: 5 out of 5
Visited: February 2022
I would like to offer my sincere thanks to all members of staff at Weeping Cross. 
During these difficult times I have had cause to contact the GP surgery for some issues and I have to admit that I have had more than my usual share of anxiety throughout the pandemic. 
I have been treated with compassion and patience at every stage and I am so grateful to all of you. 
Every member of staff has been kind, patient and thoroughly helpful whenever I have telephoned or visited the surgery. 
These have been the most difficult of times for everyone but I have never been made to feel like a nuisance or made to feel that I was wasting the clinicians time. I have been able to see a doctor when there was a need and I have received wonderful care. 

I thank you all from the bottom of my heart for your understanding and compassion. 
You have all been super stars and I am so grateful to be a patient at this surgery.
GP surgery review: north-beverley-medical-centre
Title: First Class Practice
Rating: 5 out of 5
Visited: January 2024
Everything regarding this Practice is exceptional.   I receive first class care.  It is not difficult to get an appointment and I find the Doctors and staff caring and professional.  I am particularly grateful and appreciative of the way things were conducted and offered during the very difficult times of Covid.  Thank you.
GP surgery review: north-beverley-medical-centre
Title: Caring staff
Rating: 5 out of 5
Visited: January 2024
I attended a HRT review and was so impressed by the level of care and compassion shared by the nurse. She was very understanding and tried answer my questions.
GP surgery review: north-beverley-medical-centre
Title: My favourite GP Surgery
Rating: 5 out of 5
Visited: January 2024
My recent appointment with my surgery was a very pleasant and helpful visit my problem was addressed by the two new gps who attended to me i hope they will be able to be part of a great team well done nbmc.thanks
GP surgery review: humber-primary-care-ltd
Title: Terrible no appointments for weeks
Rating: 1 out of 5
Visited: January 2024
can only get an appointment if you fill in an online consultation form. You cannot make an appontment any other way. Filled in the form very early Tuesday morning requesting a face to face appointment. Message comes up saying it will be read within 3 days. Contacted by the surgery the following wednesday for a telephone appointment in two weeks time, so 3 weeks for an appointment. Since joining with the other practice the service provided is a complete  joke. My friend tried to get an appointment and was told to go to the hospital. I drove her there and we were told over half the people waiting were patients of Humber primary care. Will be trying to change to another GP if possible. It's a disgrace.
GP surgery review: montague-medical-practice
Title: Very Accommodating
Rating: 5 out of 5
Visited: December 2023
I had an important appt to obtain my annual MOT results and was running late due to the train barriers stuck in the closed position. Rang the practice and confirmed I would be approximately 15 minutes late. No problem. Was seen straight away with no time restraints and the Nurse was extremely helpful in responding to my many questions. Overall an excellent experience and would have no concerns in recommending. Given other appointments and queries that I have had, they have always been very helpful.
GP surgery review: montague-medical-practice
Title: Friendly practice
Rating: 5 out of 5
Visited: December 2023
Had my routine smear done by a very professional and friendly lady yesterday and it took less than a minute. It’s something that’s over and done with so quickly but could end up saving your life
GP surgery review: montague-medical-practice
Title: Good practice
Rating: 4 out of 5
Visited: December 2023
My consultation was fifteen minutes after appointment time my appointment was with the practice nurse for an annual review and I was happy with the  review
GP surgery review: montague-medical-practice
Title: Not very good service
Rating: 2 out of 5
Visited: December 2023
Cannot make an appointment at anytime, its ring at 8 o'clock and take a chance, when I've had an appointment it's not been a doctor
GP surgery review: montague-medical-practice
Title: My daughter had her 8 week review
Rating: 4 out of 5
Visited: December 2023
Doctor was knowledgeable and helpful and was very professional and so was the nurse my partner took my daughter and told me how great they was with my nine week daughter
GP surgery review: montague-medical-practice
Title: Good experience.
Rating: 5 out of 5
Visited: November 2023
Not a long gap between making and attending appointment. When attending seen in good time. All staff, both reception and medical, very friendly and professional.
GP surgery review: montague-medical-practice
Title: Exceptional Service, Exceptional Staff
Rating: 5 out of 5
Visited: November 2023
The reception team are like nothing I have experienced with previous GP practices. Efficient, friendly, and genuinely kind people! A number of times I have asked to merge appointments being a shift worker myself, never too much trouble for them. And always get me in the next day/morning!! And answer the phone at any time of day, not long waiting times.

The drs and nurses are also brilliant, caring, kind and nothing is too much for them. You don't feel ignored or silly for speaking to them. They also want to help, putting patients first.

I have to mention the nurse who did my 1st smear this month. All I can disclose is that i took longer to take my jeans off ha! than to do the smear I was genuinely so impressed! She was so kind and also chatty, friendly and informative of the whole procedure. Such a genuinely lovely kind lady!
GP surgery review: montague-medical-practice
Title: Compassionate
Rating: 5 out of 5
Visited: November 2023
Reception staff are attentive and caring. The GP was compassionate, thorough and included me in the decision making.
GP surgery review: james-alexander-family-practice
Title: Poor all round service
Rating: 1 out of 5
Visited: March 2022
Long wait for appointment even when explaining it was needed quickly.
Lost appointment date and wrong date booked in.
Prescription not forwarded within 2 days and surgery had to be contacted, told to wait another 2 days
GP surgery review: james-alexander-family-practice
Title: I would not recommend to anyone.
Rating: 1 out of 5
Visited: February 2022
The practice is absolutely ridiculous and they do not care about patients' health and welfare at all. The receptionists all blame each other and none of them do their job correctly. Absolutely rubbish, I would sue them if I could.
GP surgery review: beech-tree-surgery
Title: Impossible to see GP. Systems are failing patients
Rating: 1 out of 5
Visited: March 2023
This Surgery has really gone downhill since Covid. Their online booking is terrible and older people won’t understand it, plus it only works half days!! The phone system is worse. You literally cannot get through and are told basically don’t call unless you’re dying! We used to have a GP at Riccall but that’s now a thing of the past. You can be stood at the desk asking to see a GP and told to use the online system. How stupid is that? You’re in the doctors and can’t actually book! This Surgery is failing its patients just on trying to book alone. Terrible terrible experience and very stressful.
GP surgery review: beech-tree-surgery
Title: Diabolical
Rating: 1 out of 5
Visited: March 2023
Contacted by the NHS for a check up, had ten day's to make an appointment via the link they sent, every time I tried on the link it came back as no appointments, tried to also make an appointment on the booking online system to no avail.  Following a recent chest infection  I had to wait 3 weeks for an appointment, I understand the practice as well as many others are struggling but this is well below par.  Going to sign up at the local vet as I have been assured that I will be seen a lot quicker.
GP surgery review: beech-tree-surgery
Title: Making Contact
Rating: 2 out of 5
Visited: January 2023
At 2.30pm today the on-line facility was not functioning.  Tried to telephone but was 30+ in the queue.  There is not other option to enable contact / request an appointment / a call back etc.  So, patients are "locked out". Not good from a patient support / care perspective.
GP surgery review: beech-tree-surgery
Title: Appointments
Rating: 1 out of 5
Visited: January 2023
Telephoned for an appointment because I had chest pains & poor breathing. I had to go through triage when I was asked several questions & was told I would be contacted. The next day I received a text giving me an appointment 14 days later! Totally unacceptable. I want to transfer to another practice with a better reputation.
GP surgery review: beech-tree-surgery
Title: Not good
Rating: 1 out of 5
Visited: December 2022
Had several poor experiences at the practice, there is a real lack of care here now and there is one receptionist I avoid as she has had me in tears more than once, health issues are openly discussed at reception with no privacy at all. I genuinely feel like it’s a fight now to get an appointment and it feels so stressful going in, there is hardly any point in ringing as they usually don’t answer the phone, online services are poor, today it’s not working for some reason. It used to be a good practice but sadly not any more.
GP surgery review: beech-tree-surgery
Title: Terrible service
Rating: 1 out of 5
Visited: October 2022
The online appointment booking service is ridiculously complicated. I was turned away from the actual reception and told to book online despite the fact that I was the only patient there. Now having to wait 19 days for telephone contact by a 'clinician'. This surely can't be acceptable, especially as I need to speak to an actual GP. One wonders who actually triages these on line forms. Whoever it was clearly missed the point. What an appalling way to run a "care" service. Such a shame because this used to be a good GP practice
GP surgery review: beech-tree-surgery
Title: Gone downhill
Rating: 1 out of 5
Visited: October 2022
Rang in the morning contacted back 7 hrs later with the advice to go to the hospital urgent treatment centre or pharmacist as no doctors available for a week.
GP surgery review: beech-tree-surgery
Title: In need of improvement
Rating: 2 out of 5
Visited: July 2022
It is nigh on impossible to see anybody at this practice.  The phone leaves you hanging listening to really annoying music for hours without telling you where you are in the queue.  There is an online system where you can request to see a GP/practitioner/nurse after giving a brief summary of symptoms.  It's a lottery whether or not you get a call back from this.  Their system seems to be set up to put a barrier between the patient and the clinicians.
GP surgery review: beech-tree-surgery
Title: Perhaps typical of all NHS services now
Rating: 2 out of 5
Visited: May 2022
Very difficult to obtain an appointment.  Long wait for call back, online phone call.   The GP seemed very rushed and explanations were not given clearly to routine questions. Long wait for some diagnostic tests, others done in a very timely manner, but inconsistent information given re results.
Basically, left feeling that the whole practice was under too much pressure to provide a consistently adequate service, and I am still waiting for tests that should have been routinely administered.
Again, perhaps this is not the fault of the practice or the staff, but I have been left confused and frustrated.
GP surgery review: beech-tree-surgery
Title: Poor service
Rating: 1 out of 5
Visited: May 2022
Just had a telephone appointment that was booked about 10 days ago following filling in a long and detailed form using the online service.
The person who phoned me had not even read what I had written and clattered extremely noisily on their keyboard for the entirety of the short phone call. I came away in tears and frustrated that hadn't been listened to or given the opportunity to discuss my condition.
GP surgery review: spring-view-medical-centre
Title: Experience was positive
Rating: 5 out of 5
Visited: September 2022
Thanks to the reception team 
Went to a chat session with my neighbour and we all had cake 
Raised some money for a charity 
Good times
GP surgery review: spring-view-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: August 2022
Saw nurse today 19 8 2022 for ECG readings and bloods
5 star..nurse was very professional and nice..certainly recommended 
Thank you
GP surgery review: spring-view-medical-centre
Title: Was given the wrong test results
Rating: 1 out of 5
Visited: July 2022
I was asked to take water sample in which I did then rang for results was told every thing clear no action needed. A week later I received a phone call from a doctor saying I needed medication told her I was told everything clear also I contacted the surgery on the Wednesday for telephone appointment they would ring 10/12 the same day mini cal evening text telling the doctor hadn’t forgotten was asking another doctor for advice and would ring me back that call never came and the the doctor who rang me today 6 days later didn’t know why she was ringing me please get things sorted these are peoples lives u are playing with
GP surgery review: spring-view-medical-centre
Title: Amazing practice nurse
Rating: 5 out of 5
Visited: June 2022
I have seen the practice nurse twice this week for myself and once for my daughters asthma review , she is so patient and informative , she put me at ease straight away and is amazing at her job , I have found the surgery to have made significant improvements in the last few months and will continue to use it for the foreseeable future.
GP surgery review: spring-view-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: June 2022
Lovely staff, able to squeeze me in for emergency blood tests as soon as possible. Would recommend.
GP surgery review: spring-view-medical-centre
Title: Positive experience
Rating: 4 out of 5
Visited: May 2022
Had an appointment with the nurse for a health check. She was very good in explaining past results in a way that gave me a different perspective. So I came away with a positive view of my results.
GP surgery review: spring-view-medical-centre
Title: Advanced practitioner
Rating: 2 out of 5
Visited: April 2022
Went to see this wonderful health practitioner who sat and listened to me she took the time to explain my outcome as well as showing me on screen what was happening with me she was very catering and compassionate you need to get more like her and keep her Thank-you  to the practitioner for all your help
GP surgery review: spring-view-medical-centre
Title: Poor Service
Rating: 1 out of 5
Visited: April 2022
Was told by the BP nurse last week to call on Friday (today) to book a review with the doctor as my readings are too high. Called this morning and reception said I can’t book in. They don’t follow instructions and make constant mistakes with prescriptions.
GP surgery review: spring-view-medical-centre
Title: Non-existent Communication
Rating: 1 out of 5
Visited: March 2022
The doctors and reception staff just do not talk to each other - no one knows what anyone is doing and they have no patient care or follow ups. The doctors do not read notes and just throw medication around without even investigating the problems with patients. Do not use this surgery you will not be looked after.
GP surgery review: manor-primary-care
Title: Closest practice
Rating: 4 out of 5
Visited: February 2023
Went today after a long time away from the practice,very helpful ladies as I was nervous for a procedure I needed to have. They made me feel very calm and safe.
GP surgery review: manor-primary-care
Title: Excellent service
Rating: 5 out of 5
Visited: February 2023
Well what a quick and easy experience I had. I went in for the "drop in" cervical screening test and was in and in with no issues at all. I think the drop in service is amazing, especially for people like myself who don't usually have much time for these type of things as I work. I hope many people like myself took advantage of this opportunity and went for their screening. I hope this will be regular as I have spoken to a few people who are not at this practice that would totally be on board and attend If it was to be offered I'm their own surgery.