janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: eltham-palace-pms
Title: Delays putting patients at risk
Rating: 2 out of 5
Visited: August 2023
I was discharged from hospital, after having had an emergency operation. For both that hospital and my follow-up procedure at Guy's St Thomas, they needed me to have bloodwork done at my GP, Eltham Palace, in a week's time to ensure I did not have an infection (due to the nature of the emergency) or other complications. A week passed and I had heard nothing from Eltham Palace, whilst Guy's had already contacted me. Calling the GP, Eltham Palace initially told me to come in 4 weeks time. They claimed to never have received instructions for a bloodwork, and asked me to bring the discharge papers for scanning. As I was house-bound still from the operation, my wife went and provided those details, witnessing them scanning it. They asked us to call back next week, which my wife then explained would be way too late and was then asked to call next day or day thereafter. I called the day thereafter, and was told they didn't have my scanned discharge papers, and that there was a backlog of 3,000 scans for patients. Again we were asked to provide the discharge papers for scanning, and again my wife provided the and witnessed them scan it. I still do not have an appointment. In meantime, St Thomas has done my pre-op assessment, including bloodwork, and can only hope that the results are OK. When I contacted them, there was an air of being overworked, stressed and 'leave me alone' in the responses. The backlog also sounds like serious understaffing. But in the end, it affects the patients - it left me stressed and worried about my health, not knowing where else I could turn to. This also had a effect on my wife, as you can imagine. In all, not a pleasant experience.
GP surgery review: eltham-palace-pms
Title: Terrible Service
Rating: 1 out of 5
Visited: July 2023
Where to start?

1. Impossible to get any type of appointment that is less than 3 weeks away.

2. Reception staff that are rude, aggressive, and treat you with contempt.

3. Test results that don’t get relayed.

There are much better GP practices about, anywhere but here. Be very cautious with this place, you will just be treated terribly. This post is anonymous for fear of reprisals from the surgery.
GP surgery review: eltham-palace-pms
Title: Terrible Service
Rating: 1 out of 5
Visited: May 2023
i call on thursday and was amaze that i was able to get an appointment the same day, for this surgery i have never been able to get an appointment the same day even before covid. 
however once i receive my telephone appointment i was not introduce to a doctor but only was receiving a call from the" gp surgery". (i do believe if you are making a doctors appointment i would expect to speak with a professorial) i was ask to send photo which i did straight away as i was told they will call be back once review the photos, this took 2 hour after the call and again was not introduce to a doctor but to the gp surgery calling me back. but it was to my surprise it seem like the lady was reading of an email, when i went to ask a question about the treatment i was spoken over and continuously being told the same thing instead of my question being answered. 
i was advise to wait 48 hour before calling back, but this happen to be on a saturday, which i stated during the phone call but was advise that there are other number that can be called whiles the surgery is close but not provided with these numbers, over the 48 hours my symptoms had got worst even to the point of my throat nearly closing. 
i called the doctor surgery this morning 15.05.23 after being advise to call the doctor back after 48 hours if there is no improvement. the lady that i had spoken did not ask for my name nor take my dob which means my note was not even looked at whiles i was on the phone. to be told that i would need to call back at 8 am on the following day, which would be fine but i do not feel that an emergency appointment is need and could go to someone else, when i had explain this to the receptionist i was then advise to call back on wednesday for a "routine appointment" which again i would believe this to be a telephone appointment. i can not understand why i would not be able to book an appointment till wednesday. after i questioned to why i could not make an appointment i was not answered but to be told to go to a & e which again i do not feel that i need to go a & e, but when i do call on wednesday i will not get an appointment for 3 week which by then my symptoms would have gone. 
the service this gp surgery has been terrible even before covid but now it even worst.
GP surgery review: eltham-palace-pms
Title: Terrible service and setup
Rating: 1 out of 5
Visited: March 2022
I moved recently so registered with this gp, first time I needed their services today and was so upset by the service I received. 

I called to book an appointment that was advised as urgent by 111, on hold for an hour. I'm not upset about the long wait, I know it can be expected. But after the long wait I was treated so rudely by the receptionist, barely a minute on the phone. Told appointments are given on the day, there's none left for the day and I should try tomorrow. Due to work schedules I can only attend morning appointments and there's no way to book! I was starting to speak to ask if I should try a walk in centre, and also needed to ask about online registration so I can simply book online in future - only to be hung up on. I was honestly fighting back tears feeling so uncared for and dismissed, and not knowing how to get help for an urgent medical issue. Guess I'll be heading to a walk in centre. I'm incredibly uneasy thinking this will be the process for any medical problem I have from now on and so will be looking for a different gp immediately.
GP surgery review: everest-health-partnership
Title: Very positive experience
Rating: 5 out of 5
Visited: August 2023
In the past three months, I had frankly excellent care on two separate occasions, in particular from the receptionists and nurses.

In the first instance, the receptionist made sure I was placed on an emergency call list to speak to a doctor to get a referral to the early pregnancy unit. The initial online booking system had given me an appointment in four weeks' time. She was empathetic and kind, and without her we wouldn't have been able to see our baby's heart beat before I miscarried six weeks later. I genuinely can't thank this woman enough, although I never did get her name.

In the second instance, the receptionist made sure we were seen by a nurse within ten minutes of walking in. My six-year-old had managed to stab his arm on a bit of wire sticking out of a fence. The nurse in turn ensured we left with a tetanus booster. All three people who saw my son spoke to him directly, made him feel comfortable in the face of an injection and ensured he knew exactly what was happening. And they made me feel like I had a modicum of control and a lot more knowledge than I felt when we walked in.

We've been with the practice for about 4 years now and virtually every interaction I've had with the nurses have been fantastic, the doctors have been consistently great, but in the last few months, the receptionists have been stellar.

(For total transparency, I should add that I walked in in both cases, and that I would happily never use the online booking system, which I often find unbelievably cumbersome.)
GP surgery review: everest-health-partnership
Title: Friendly doctors
Rating: 4 out of 5
Visited: March 2023
After completing a simple online econsult the doctor called at the specified time. He was friendly and helpful and prescribed medicine for pickup at the pharmacy next door.
I was very happy with the service provided.
GP surgery review: everest-health-partnership
Title: Avoid this practice
Rating: 1 out of 5
Visited: March 2023
Awful practice. Especially if you have any disabilities that you might need help to access appointments they will not accommodate your needs or those of your family. If you can avoid this organisation then please do.
GP surgery review: everest-health-partnership
Title: Great GP
Rating: 5 out of 5
Visited: January 2023
Got a face to face appointment with GP for my Father at Kidbrooke Medical centre. GP was very friendly and efficient. Took his time to listen to my dad and was very helpful. Excellent service from GP and admin staff.
GP surgery review: everest-health-partnership
Title: Do not register to this GP
Rating: 1 out of 5
Visited: October 2022
eConsult is fastest way to get an appointment is what this GP claims. I booked an appointment for my daughter, got a date of call back from doctor after 10 days. They looked at pictures and said yes, it is Eczema and can-do repeat prescription. After my relentless effort to get specialist appointment, I was refereed to be seen by Dermatologist where I got the date of Feb 2023 (4 months). The eczema on her face become severe and I had to do another request for appointment (on 2-Nov), I am yet to receive a call which is expected on 14-Nov. I visited a&e, who pushed me back to GP. I tried 111 and, on their recommendation, visited a pharmacy who send me back to GP. Call back again to 111 was not fruitful. I tried 8 am phone line, but you never seem to get the appointment. Been at GP at 8, but for some reason even at 8 am the appointments finish in no time.
I paid 300£ for a private appointment and I was told my daughter has infection hence the eczema is not getting cured. How will my GP find out if they don't give a face-to-face appointment?
1. What is the use of GP services if the health of people registered is not important?
2. Why do you think 2-week time to get a call from doctor is acceptable?
3. Why are you putting more pressure of already stressed a&e? if the GP cannot attend the patients, they will go to a&e
4. You don't even accept eConsult request after GP is closed, why? Why don't you let people submit a request?
5. As weekend GP Hub is now closed, where should we go if we need help over weekend?

GP is there to help people in need. With Kidbrooke getting more populated every day, the services will further degrade. The current process is changed from bad to worse. If this GP does not act now, not sure what is future of people registered with them
GP surgery review: everest-health-partnership
Title: Super grateful to have a supportive practice at our doorstep
Rating: 5 out of 5
Visited: August 2022
It's been a difficult few months with the health of our elderly mother wavering and us struggling to understand what was causing her symptoms. The practice's clinical staff went over and above to listen to us, give us the care she needed, then fully diagnose and treat her condition. Over the last two months we've had regular 'check-in' telephone consultations and a couple of face to face meeting with doctors and their supportive team. The practice has been undeniable brilliant, absolutely super. As our local practice, we are so thankful and super grateful for the great job they continue to do.
GP surgery review: everest-health-partnership
Title: Very helpful
Rating: 4 out of 5
Visited: May 2022
I have always found the reception staff extremely helpful particularly if you treat them with the respect they deserve. The doctors are thorough, and I have always managed to see a doctor if I need one. The online e consult is good
GP surgery review: everest-health-partnership
Title: Extremely Inefficient and delayed services
Rating: 1 out of 5
Visited: February 2022
We find it very difficult to get GP appointments when requested for consultations. They are available only after a week or 2 delayed. When enquired with the staff there they do seem to have only one answer its always busy or shortage of staff in the clinic. We are unable to register newly with other clinics in the vicinity as all seem to be fully booked and not taking new registrations from Kidbrooke Village. This seems to be issue with our GP only. Other GPs in the council and near by areas do respond to consultation requests within 24 or 48 hours but my GP takes 2 weeks to give me a call back or even appointment. I am finding this really tough especially when we need immediate services (atleast in a day or 2). Some of the staff do not have the right information to give to us when we enquire about the process and I end up having to make multiple calls and stay on the line for a long duration. We are then forced to go to community hospitals or A&E (long waiting time) or private consultants as we cannot get appointments and we are unable to call 111 unless its emergency (as it wasnt an emergency). Unfortunately they dont take walk-ins as well and their phone lines are always busy or staff doesnt give an appropriate response except for to wait for our consultation query to be answered and it ends up being after 5-10 days. What is the point having an NHS service which cant attend to our queries atleast within a day or 2. How are we supposed to diagnose the situation and take necessary care when the service is delayed for us.  They are extremely inefficient and council needs to replace them with a better clinic or more physicians to attend. Most of the time they do not have nurses  to attend to and hence the delay in any in-person consultation. I hope the council looks into this matter ASAP.
GP surgery review: new-eltham-and-blackfen-medical-centre
Title: Very difficult to get an appointment
Rating: 1 out of 5
Visited: March 2023
I wasn't able to book online at first and was refused a booking unless I called or went at exact times. Cannot book in advance. Had to fill in a lengthy form for them to call me at a time I was not able to pick. Was told they will not be calling a second time. My mental health was not good, I'm out of tablets and has deteriorated since. If I could opt out from paying taxes for the NHS I would.
GP surgery review: new-eltham-and-blackfen-medical-centre
Title: Super helpful
Rating: 5 out of 5
Visited: December 2022
So grateful to staff at surgery today who sorted my prescription request so quickly - much appreciated at this super busy time.
GP surgery review: new-eltham-and-blackfen-medical-centre
Title: Very poor - never managed to even get an appointment
Rating: 1 out of 5
Visited: April 2022
Only same day appointments available which you must book at 8am or 2.30pm (by phone or in person). Outside these times you are told to call back. Online booking is not possible. Phone lines are almost constantly busy. This has made it impossible to book an appointment over the past few months when I needed to. The best effort was reception passing my details to an after-hours clinic which resulted in a call from an A&E doctor saying they couldn't help as it was something which would need a GP follow up. Eventually had to get a private doctor appointment. Will re-register with an alternative practice.
GP surgery review: bromley-common-practice
Title: Excellent Doctors and good patient care
Rating: 5 out of 5
Visited: November 2023
we have been with this GP for many many years and have been very happy with the treatment they give, especially the urgent care and treatment provided to kids is very good. All the doctors are very kind and patient and give you time to explain the issue. they also have some specialist doctors who treat Eczema related issues who have been very helpful with treating our kids. The reception staff is also lovely to speak to and also accommodating in making appointments. 

I can understand that it becomes difficult at times to make an appointment but we have been ok to get an appointment as and when needed 

I hope we can continue to stay with this GP and be under the care of the excellent team of doctors.
GP surgery review: bromley-common-practice
Title: GP missed allergic reaction
Rating: 1 out of 5
Visited: July 2023
GP told me I had viral tonsillitis and should get painkillers from a pharmacy. Pharmacist instantly recognised I'd actually had an allergic reaction. Fortunately, it wasn't a serious reaction but it's a bit concerning that a GP can't tell the difference!
GP surgery review: bromley-common-practice
Title: Impossible to see a doctor
Rating: 1 out of 5
Visited: May 2023
Completed the online form after trying for week to get an appointment by calling at 8am and not being able to get through. Had a reply by email saying I would hear from someone by a certain date and time which has now passed... A relative who also couldn't get through tried the online form and got an email saying call at 8am. So what's the point of the online form? And why can't they just accept bookings for routine appointments in advance to reduce the pressure on the phone line at 8am every morning.
GP surgery review: bromley-common-practice
Title: Impossible to get an appointment
Rating: 2 out of 5
Visited: April 2023
Are there muggle repelling charms at work? Seriously, it doesn't matter how many times you call at 8am, you will never get an appointment. A&E complain when you take moderately sick children there, but where are you supposed to take them? Pharmacists can only help so much and always refer you back to GP if you have an ill baby. Also, it's extremely unfair that you can't book advanced appointments at this surgery. You can enter the 8am "will my call get picked up?" lottery every day for a fortnight (and then go to A&E), someone else gets lucky and gets through on day 2 of calling when you've been ill much longer. If it was possible to get advanced appointments, it would create more of a first come, first served system (and I understand the system should be about who is most ill but it isn't, it's currently about the luck of whether your call gets picked up or dropped at 08:00. If it gets dropped and you have to call have at 08:02, you've lost your chance. I do understand that the NHS is overstretched but Practice policies  are not working to anyone's advantage in this case.
GP surgery review: bromley-common-practice
Title: Passionate practice
Rating: 5 out of 5
Visited: January 2023
I have seen most Dr in this surgery and they’re very friendly, professional, good listener. They will tried their best to support you with any worries and if they’re unable they refer you to appropriate dept within the NHS. I will surely recommended this surgery to anyone.
GP surgery review: norheads-lane-surgery
Title: Efficient, helpful and friendly
Rating: 5 out of 5
Visited: September 2022
I’ve been with this surgery since I moved to the area a year and a half ago and I’m really pleased with them. I never seem to be ‘on hold’ when I call, I always get an appointment when I need it, emails are promptly replied to - and if I’ve ever had issues, the receptionists (and doctors) are quick to resolve them. Professional and friendly - thank you!
GP surgery review: norheads-lane-surgery
Title: Not very helpful
Rating: 1 out of 5
Visited: May 2022
I have had an apointment for a blocke ear and was sent away to specsapvers. I'm a disabled man of 52 in a wheelchair. Then I had a telephone consultation booked for something else and was contacted 15 mins late and NOT by the doctor I booked the appointment with. My experience with this parctice has been very disappointing. As soon as I can I will change my practice, even if it means going further away.
GP surgery review: norheads-lane-surgery
Title: Useless
Rating: 1 out of 5
Visited: April 2022
I was number 1 in the queue for 50 minutes yet I did not get an appointment. I called at 8am as I was told to do when I registered. The receptionist said all the appointments had been given out to people that called after me. She was very rude and unprofessional and gave me no explanation and instead accused me of having a go at her when I asked who is responsible for the phones. I'm still in agony and was not given an appointment. I couldn't tell you what the drs are like as I'm yet to find a way see one.
GP surgery review: southborough-lane-surgery
Title: Great service from receptionist
Rating: 4 out of 5
Visited: January 2024
I haven't in the past had a great service on the rare time i have tried to get an appt at any doctors surgery including this one - simply because i am sure the receptionists get a lot of calls from all manner of people, and take it out on them when they cannot get what they want!
So i was very pleasantly surprised with the fantastic service i received off of them on Friday 5/1. The receptionist was fantastic, very polite and helpful. I never leave reviews, but felt i had to on this occasion as Dr's receptionists generally do get a bad rep because of the manner of their role. So felt i needed to give a good review where great service was received. I can't say her name in here, as this wont get published, so just thank you and I hope you see this
GP surgery review: southborough-lane-surgery
Title: Very Happy with the Practice
Rating: 5 out of 5
Visited: January 2024
In these difficult circumstances with Covid and increasing pressures I am happy with the service and treatment I receive. I was able to receive help from a very nice paramedic and clinicians who have all been polite and helpful. Contacting the surgery by phone has improved. Thank you for your continuing medical care in these difficult times.
GP surgery review: southborough-lane-surgery
Title: Good service as usual
Rating: 5 out of 5
Visited: January 2024
Doctor looked at my condition then referred to another colleague regarding best treatment. Also arranged a follow up appointment. I felt I had been listened to.
GP surgery review: southborough-lane-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Just over a week ago I had been unwell for a couple of weeks and self medicating was not working. I rang the surgery it was about 10.30. The phone was answered almost straight away and I was told a doctor would call me later, which they did. The doctor was very helpful and understanding and sent a prescription to the pharmacy. I was very happy with the treatment I received and the manner I was dealt with. I considered it excellent treatment.
GP surgery review: southborough-lane-surgery
Title: Sad incident in that miss understood  in booking in system
Rating: 1 out of 5
Visited: November 2023
We turned up at 2.50 today for 3.00pm.
I booked us in but sadly I didn’t press the button okay to confirm booking in.
Yes it was my fault.
But the Doctor wouldn’t see us today, not even would squeeze us in.
It’s taken me a long time to get my husband to agree to come and see a doctor.
My little granddaughter is fighting for her life in Great Ormond Street, with Leukaemia, we can do without all this . 
We just needed help today.
I admitted it was my fault to the lovely receptionist, but it was the doctor who refused to see us.
I did go back to the booking in machine and did it correctly this time.
But I think the doctor didn’t believe me and thought we were half an hour late.
I told the truth!
Have arrived home totally distraught.
GP surgery review: southborough-lane-surgery
Title: My Doctor and Nursing Team
Rating: 5 out of 5
Visited: October 2023
I cannot speak highly enough of my doctor and the nursing team who have dealt with me, and my long term ailment, over the last few months. Their cheerful demeanor and continual assessment of my condition is refreshing, and absolutely professional. I cannot thank my most recent nurse enough, and the continued improvement is staggering.

If there is one grumble, it is the amount of time it takes to make appointments, The on line service that worked so well has disappeared, replaced by a nonsensical system where I can only book an appointment with a nurse for nothing related to my condition, and trying to telephone to get an appointment is disheartening unless you have a couple of hours to wait, but I am sure the Practice Manager will resolve this soon.
GP surgery review: southborough-lane-surgery
Title: Difficult to access eConsult.
Rating: 2 out of 5
Visited: May 2023
The website is not very user friendly. I understand that GPs are busy, as I have been a GP myself at this very practice, but this is worse than ever.