janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: sixways-clinic
Title: Just awful
Rating: 1 out of 5
Visited: July 2022
Just awful wish I had never transferred. Receptionists are rude and need a lesson in customer service and empathy. They make stuff up, don’t call you back, often get forgotten about, tell you you have not requested things when you know full well you have, can’t even get your name right on the system although you provided them with a marriage certificate the were very obstinate about, direct you to the wrong place when they have no medical training and you know they are wrong. I have written and verbalised numerous complaints, despite admitting their faults nothing changes. Always running late, despite no one waiting, unable to follow simple instructions or requests. Makes my irate just thinking about talking to them. I am always polite when I start off talking to them but the attitude from them sucks, so no wonder they need a message saying please be respectful to our staff, how about you take a leaf out if that book and be respectful to your patients. Once you get past reception the medical staff are fairly good.
GP surgery review: sixways-clinic
Title: Not impressed
Rating: 1 out of 5
Visited: April 2022
Great practice nurses. However I've had a number of telephone consultations booked over the last year or so and on only one have I had a call as booked. Once I was given a 5 hour period when I had to be available. No one phoned. Last one booked the GP was on a training morning. Response is just that they are very busy. Do they not realise other people are busy too.
I was referred to a hospital consultant. He was not impressed as the referral letter was one line and the medical history was completely incorrect.
Getting a repeat prescription can be problematic as repeat prescription requests are sometimes not processed.
I've almost given up. I very much value the NHS but I feel I must look to change practice.
GP surgery review: the-leckhampton-surgery
Title: Great care, excellent communication
Rating: 5 out of 5
Visited: January 2024
Rapid response and referral to specialist, with prompt communication afterwards. Staff go the extra mile. 
Highly recommend.
GP surgery review: the-leckhampton-surgery
Title: Excellent Appointment
Rating: 5 out of 5
Visited: January 2024
The GP was professional and had a quick grasp of what direction I needed to take plus an explanation of what medication was required going forward.
GP surgery review: the-leckhampton-surgery
Title: Good practice
Rating: 5 out of 5
Visited: January 2024
Check-in easy and doctor saw me within five minutes of  sceduled appointment time. Doctor listened attentively.
GP surgery review: the-leckhampton-surgery
Title: Seem to be improving
Rating: 4 out of 5
Visited: January 2024
It has in the past felt impossible to get an appointment but today it was simpler to get through the queue and quicker to recite a call back. I would still have preferred to have been seen but understand the pressures. I really hope things continue to improve.
GP surgery review: the-leckhampton-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: January 2024
Extremely quick to answer my call about my son, a doctor called back within the hour. Took everything really seriously and gave me a number of choices about how we proceed and discussed each of them together. I’ve had so many positive experiences with this GP surgery and I can’t fault it at all. Thank you Leckhampton surgery team for being incredible.
GP surgery review: the-leckhampton-surgery
Title: Very helpful
Rating: 5 out of 5
Visited: January 2024
Easy to book an appointment, didn’t have to wait that long for the appointment, less than a week. The Dr was extremely helpful and friendly.
GP surgery review: the-leckhampton-surgery
Title: Improved Service
Rating: 4 out of 5
Visited: January 2024
After struggling to secure an appointment for some time, I managed today to book a face-to-face for the same afternoon! A massive improvement compared to my experience last year. The doctor I saw listened to me and gave me all the information I needed to take the next steps. He was extremely supportive and informative.
GP surgery review: the-leckhampton-surgery
Title: Not Helpful
Rating: 1 out of 5
Visited: November 2023
My mum phoned 111 because she had chest pain and was struggling to breath. The medical advisors at 111 told mum to phone Leckhampton Surgery and get an X-ray as soon as possible. Mum phoned Leckhampton Surgery in the morning but Leckhampton didn't seem to think it was serious and said they couldn't give her an appointment for 2 weeks. As we received no help from Leckhampton we took mum to A & E where she was told she had suffered heart failure, she was admitted to hospital straight away and had to have heart surgery. If we had listened to Leckhampton Surgery my mum might not be be alive today. If you want any help you are better off phoning Dial - A Pizza rather than Leckhampton Surgery as sadly they are inefficient and totally useless. I am posting this review for the second time because the first time I left this review it was taken down and nobody responded.
GP surgery review: the-leckhampton-surgery
Title: Great Reception Service
Rating: 5 out of 5
Visited: November 2023
Called today as prescription dates needed amending.  Immediately understood problem and dealt with and reassured me.  Went away feeling cared for and wondered why I had got worried about problem.
GP surgery review: the-leckhampton-surgery
Title: Unacceptably long waiting times for GP appointment.
Rating: 1 out of 5
Visited: October 2023
It  seems to be standard practice now that we have to wait several weeks for any GP appointment - and sometimes the booking system has had no availability at all, making it completely impossible to book any appointment.
GP surgery review: the-stoke-road-surgery,
Title: Helpful service
Rating: 5 out of 5
Visited: January 2024
I went book appointment this evening and I was told all the appointments had gone for the day and I would have to ring up first thing in the morning to get the next appointment. I mentioned that I was a teacher and it would be difficult to call at this time. The lady on reception was very understanding of this and went out to speak to her colleagues and was able to get me appointment at a later date.
GP surgery review: the-stoke-road-surgery,
Title: Awful Service
Rating: 1 out of 5
Visited: December 2023
I have been with this practice for three years and it has gone downhill very fast. Phones that are constantly engaged (and have obviously been put on an engaged tone at certain times) and no online booking system. When you do get through you then are unable to make an appointment as all the appointments released for that day have been taken. Therefore you are unable to see a doctor.
A receptionist was very condescending and explained to me that it was the same situation all over the country.
She's wrong this is just normal for this practice. I lived in East London for twenty years which is considerably busier than Bishops Cleeve and never failed to make an appointment.
GP surgery review: the-stoke-road-surgery,
Title: Flu vaccine Booking
Rating: 5 out of 5
Visited: September 2023
I just wanted to say how easy and simple the fly booking system was to use, intuitive and quick. A big contrast to the NHS England Covid Vaccine Booking System. Thanks for making it easy- staff were also really helpful with advice on the Covid Booking System issues (even though they aren’t responsible for that one)
GP surgery review: the-stoke-road-surgery,
Title: Continuing 'Good Service' Through The Years!
Rating: 5 out of 5
Visited: June 2023
In 2021 wrote a review stating the excellent care I had received from all concerned. Two years on I have experienced the same caring attention from the receptionist dealing with my request to see a doctor urgently, the nurse who took a blood sample, and the ongoing care from the doctor. With a few breaks over the years, having travelled and lived abroad I have been with this surgery 
since the age of eight!  I am now in my late 70's and although many changes of doctors and staff I cannot speak highly enough of this practice! This, I think, validates my ongoing praise.
GP surgery review: the-stoke-road-surgery,
Title: Above and beyond
Rating: 5 out of 5
Visited: March 2023
Can’t thank the member of staff enough for the support and care given when assisting my  gp with my consultation and for the next instalment of bad jokes for distraction. Thank you so much, it was really appreciated
GP surgery review: the-stoke-road-surgery,
Title: Good service today
Rating: 5 out of 5
Visited: December 2022
Despite all the negative press, I received great service today from this surgery. Going on holiday tomorrow and desperately needed some advice/medication today. I got a phone call and my prescription in plenty of time. Thank you for responding so quickly.
GP surgery review: the-stoke-road-surgery,
Title: Very bad experience & rude receptionists
Rating: 1 out of 5
Visited: September 2022
I have to say that most of the receptionists are very rude! It is very difficult to get through them and have no empathy what so ever! I have tried to get an urgent appointment as I was in too much pain that even basic movements have caused me agony however as this issue existed for a while the receptionists have decided if I could live with this issue in the last year I can wait 3 wks for an appointment!!!! Surely I would not have called if I could have put up with this flare up! How she come to decide through the phone how much pain I am in, or what do I need?? This is appalling! Then when the appointment has arrived I was told that my appointment is half an hour later even though I had the text confirmation of the appointment but the receptionists had none of it! She said my appointment is half an hour later and that is it!!!
A month ago I also called to get an appointment or referral for another issue that causes me concerns that it might be cancerous! The surgery asked me for a photo I got a quick call back saying that a doctor will need to have a look closer as from the picture cannot say what it is! I got an appointment 3wks later!! What?! 3 wks to look at something in 5 mins and give me a referral?!! My appointment has fallen on the Queen's funeral therefore it was rearranged for two days later with a nurse rather than the doctor! The nurse was taken a picture of the spot and advised that someone will call me. In couple of hours I got a call that a doctor will need to look at it closer and book another appointment! I called to arrange an appointment which is again over 3 wks later! Shocking! Basically they wasted my time, doing the same thing twice rather than a GP to look at it the first time! So I am actually waiting for an appointment for 2 mths, where the issue is potentially cancerous and growing! 
This GP practice clearly don't care about their patients or their issues!!
This is a shocking service and would not recommend this GP surgery to anyone!
GP surgery review: the-stoke-road-surgery,
Title: Exceptional Surgery
Rating: 5 out of 5
Visited: June 2022
I joined the surgery in the year 2000 and I have been through several ups and downs regarding simple and more complex issues. This practice is without doubt consistently outstanding and I would highly recommend it to anyone in our area. Only today I received a phone call to tell me that my GP could see me having submitted an enquiry online last night. The staff are so caring and genuinely interested in your welfare. When my marriage broke up they sensed something was wrong in the lead up to it and took me to one side to tell me that they were there to support me. People don’t believe me but they contact you both the doctors and the reception staff . You do not have to chase them for any issues and referral times to hospital within Cheltenham and Gloucester are exceptional. I’d recommend my favourite GP but I don’t want to getting too busy !!
GP surgery review: the-stoke-road-surgery,
Title: Great service
Rating: 5 out of 5
Visited: May 2022
I called this morning with an issue and received an appointment for this afternoon. The doctor was thorough, helpful and made me feel at ease. 

Hats off to this surgery, who have been so supportive even during lockdown.
GP surgery review: the-stoke-road-surgery,
Title: Excellent support and response
Rating: 5 out of 5
Visited: April 2022
I have needed to consult the surgery a number of times over recent years, usually by phone but occasionally attending in person. During this time the response has been exemplary, even in the midst of the COVID epidemic. I have always received timely attention and referral where necessary.
GP surgery review: winchcombe-medical-centre
Title: Great service from start to finish
Rating: 5 out of 5
Visited: March 2023
I felt quite silly ringing and asking for an appointment for the problem I had been having but from the receptionist, to the GP, even dispensary, I can't fault anything. 

I rang at around 8:10, I was offered an appointment at 9am! When seeing the GP and feeling quite emotional about the problem,  she was very empathetic and didn't make me feel like I was wasting her time like some have in the past. I actually felt anxious leading up to the appointment in case they did feel I was a time waster. We came up with a plan together and whilst I still didn't feel well leaving the appointment, that GP in particular made me feel a lot better (apologies, I can't remember her name). 
Dispensary were also very welcoming and helpful. 

Some people are very quick to criticize the surgery but I must say that overall, it was fantastic service! Thank you.
GP surgery review: brunston-practice
Title: Excellent surgery
Rating: 5 out of 5
Visited: March 2023
During difficult times for any surgery during busy times I found the response to online requests excellent and was able to get an appointment with the doctor. Brilliant service
GP surgery review: brunston-practice
Title: Prompt friendly service
Rating: 5 out of 5
Visited: November 2022
Getting a blood test was well organized. Few people in the waiting area and seen on time. While staff are busy, I did not feel i was being rushed. 
Re following question: I avoid using the phone if at all possible.(use online account) When I get a message to phone it is very difficult to get through. A 'return call' option would be good
GP surgery review: coleford-family-doctors
Title: Really poor administration
Rating: 1 out of 5
Visited: August 2023
Have recently had the unenviable task of dealing over the phone with the surgery, whilst I have no complaints with the GP's, the administration is appalling 15m to connect on 31/8 and 20m to be cut off today and this just to make a courtesy call about cancelling a procedure
GP surgery review: coleford-family-doctors
Title: Fab staff and helpful
Rating: 4 out of 5
Visited: August 2023
I have recently become a first time mum and the care I have received has been second to none. 
Yes the wait times calling are a bit long, but other than that everyone is so helpful! 
From me constantly forgetting to order my tablets - they sort it for me with no fuss - to just being an ear to listen I cannot fault this doctors surgery. 

Thank you all!
GP surgery review: coleford-family-doctors
Title: Very poor
Rating: 1 out of 5
Visited: December 2022
Disgusting service as usual Been waiting on the phone for over an hour for someone to answer it Eventually they answered and told me my prescription was ready to collect at the chemist I dove to the chemist to collect my prescription to be told there was nothing there for me I went back to the doctors to find receptionist sat talking to colleagues ( not busy at all ) only to be told this time I need to go and see them at the front of the building at the dispensary  This time I was told as the prescription had not been done and she would get the doctor to see to it in the morning 
At last I found someone who was helpful and not like the receptionist who clearly lied and kept me waiting on the phone for over an hour Good job no one was dying 
Get your act together Coleford Health Centre
GP surgery review: coleford-family-doctors
Title: Very poor service
Rating: 1 out of 5
Visited: July 2022
Very poor service which has worsened since the new "improved" I T system. It's quite normal to wait for over 30minutes to speak to anyone because "we are busy", this has been happening for many months and is getting worse - well get more staff. A repeat prescription used to take 3 days, now it takes almost 2 weeks thanks to the new "improved" I T system! The waiting time to see a GP is @ 6 weeks which is outrageous yet they still send texts regarding having a BP measurement - well that's a money making exercise isn't it but trying to get an appointment is nigh on impossible. Most of the GP's work part-time and there is rarely more than one on duty, perhaps they could clear their backlog of appointments by working more hours as happens in other services. They get paid a lot for doing very little. This used to be a good practice but the service is now abysmal and failing badly, it really needs reviewing and a big shake up..
GP surgery review: coleford-family-doctors
Title: far from great practice
Rating: 1 out of 5
Visited: January 2022
tried to phone for appointment kept waiting on phone after ringing numerous times about a hour then told use internet tried this rubbish website impossible to make appointment  , am now more ill than when i started .The way your surgery operates needs seriously looking into
GP surgery review: dockham-surgery
Title: Not very good
Rating: 2 out of 5
Visited: June 2023
We've only called twice, but each time the receptionist has said they are too busy and can't help. It felt like they couldn't get off of the phone quick enough. 
We will be looking for a new doctor surgery
GP surgery review: dockham-surgery
Title: Good experience 26 May 2023
Rating: 5 out of 5
Visited: May 2023
Visited the Surgery at 0830 to request an appointment, the receptionist asked a few questions, she asked if i would see a trainee doctor, ten minutes i was  being seen too, after further questions from a locum Doctor i then had a prescription and collected it all by 0930. Well done to the receptionist, trainee Doctor and the Locum, never had this before.
GP surgery review: dockham-surgery
Title: Difficult to contact
Rating: 4 out of 5
Visited: May 2022
The Dr's and nurses are excellent when you get to see one.

The reception staff do not answer the phone. I tried for 2 hours on 26th July from 0900 to 1100.  I tried again on 27th July, and she did answer only to tell me there are no appointments today and the only way to get acquick appointment is to call again tomorrow at 0839 and request an emergency appointment, when I will get a telephone call with the Dr, who will then book me a face to face appointment to see the infection.

This practice used to rate as 5*.

The seminar side is letting you down.
GP surgery review: drybrook-surgery
Title: Awful
Rating: 1 out of 5
Visited: November 2023
So many problems.
Appointments made then on arrival they were not booked in and turned away
Repeat Prescriptions would not be drawn up many many occasions
Phone appointment I would never recieve
Shuffled over to a nurse rather than a doctor on appointments
Ring up for emergency appointment to be shouted at saying not an emergency!?
Wait times were more than two weeks for non emergency
Told to collect medicines from pharmacy only not to be there.
GP surgery review: forest-health-care
Title: Fantastic service
Rating: 5 out of 5
Visited: March 2023
I was seen by two medical staff today on an urgent basis and I cannot fault the service I received from both of them.  Their kindness and patience was second to none and helped me feel at ease.  This is the first time I have seen a doctor since I  registered last August and cannot praise the staff highly enough.  Thank you so much
GP surgery review: lydney-practice
Title: Poor Service
Rating: 1 out of 5
Visited: July 2023
Receptionists unhelpful Phone calls disappointing told one thing turns out not to be true.was told prescription sent to Chemist wasn't, left in pain all day. Told it was my fault sample in wrong bottle
GP surgery review: lydney-practice
Title: Undervalued surgery
Rating: 4 out of 5
Visited: December 2022
Pharmacy service is outstanding when dealing with patient consultations; had two requirements to speak to pharmacist in recent months & service was A*.
Practice Nurse & GP were also professional, efficient with friendly manner. Medication reviews are handled with a partnership approach which is likely to be more effective than unannounced medication change experienced at previous GP some years ago.
Transfer from another surgery was not efficient. Despite completion of all forms etc medication was not 'on record'.when ordered.
Overall in these challenging times,.practice is doing a brilliant job. Thank you.

If patient files cannot be transferred.from Wales to England, this should be resolved by NHS Wales.
GP surgery review: lydney-practice
Title: Avoid
Rating: 1 out of 5
Visited: November 2022
I do not recommend this GP practice. I am not satisfied with changes to my treatment that were made without communication with me. I am not satisfied with the 4 weeks wait for a routine appointment. The system that has patients who are unwell and needing an urgent appointment in long telephone queues in the morning is undignified and unacceptable.
GP surgery review: lydney-practice
Title: First rate customer service
Rating: 5 out of 5
Visited: October 2022
I attended the surgery late on Friday afternoon without an appointment. A doctor agreed to see me at the end of, I suspect, a very long day. He was genuinely interested in my problems and, although he agreed with me that they were probably not serious, he persuaded me to get them checked out that evening at hospital just in case I was wrong. He phoned the hospital to tell them that I was on my way, printed off my medical notes to take with me and did a handwritten note to go with them. This made my experience at the hospital far easier than it would otherwise have been. He also advised me re a strategy for pain relief. I'm really grateful to the doctor in question who went that extra mile for a patient.
GP surgery review: mitcheldean-surgery
Title: Poor experience
Rating: 1 out of 5
Visited: February 2023
In the 2 years I've been with this practice I've never had a good experience. On today's visit, which the GP  said was required last February, and after 2 previous wasted visits, has taken until now to get this far, the GP decided the procedure can now wait until next year.  No checks were done, just apathy on the Doctors part. Total miscommunication between Doctors and a refusal to take responsibility.
GP surgery review: mitcheldean-surgery
Title: Not enough care and attention
Rating: 1 out of 5
Visited: January 2023
Following a GP appointment I was issued medication from the GP that could not be taken with my other medication. It was only after I was unwell and reported back that they realised they should have checked and absolutely not given me the two together!
GP surgery review: mitcheldean-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
The first time I have been to this surgery, I was made to feel welcome and the doctor was extremely good at listening and giving good advice. I am pleased I chose this surgery.
GP surgery review: mitcheldean-surgery
Title: Outstanding level of care.
Rating: 5 out of 5
Visited: November 2022
I have enjoyed excellent care over the past 11 months for a cardiology issue and a blood clot. The doctors and nurses have been most attentive and always welcoming at appointments. Despite slow progress with hospital appointments I have had outstanding ongoing support by the medical staff at Mitcheldean Surgery. I owe them a most sincere thank you and am most relieved to be in their care rather than the experiences of friends in other practices.