janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: richmond-surgery
Title: Reliable Practice
Rating: 4 out of 5
Visited: August 2023
I was dealt with promptly and professionally. I now have the medicines I need to return to work. It’s useful they have their own pharmacy attached to the practice.
GP surgery review: richmond-surgery
Title: Excellent Nurse
Rating: 4 out of 5
Visited: August 2023
I recently attended the surgery for some blood tests and can only praise the nurse who took the bloods. As I have very fine thready veins I have, in the past, had some very bad & painful experiences. Not so this time, I was met by a smiling nurse who listened when I explained my situation and, using a very fine needle, was able to extract the blood easily. My sincere thanks to her for her care and professionalism.
GP surgery review: richmond-surgery
Title: A very good practise
Rating: 5 out of 5
Visited: July 2023
Over  30 years as patients my wife and I  have found that the Richmond Surgery's medical care has been of the highest order; GP's and supporting staff alike. In recent months we have had very prompt and helpful responses by the  reception staff and various nursing staff. The GP's have been very caring, effective and going the extra mile  from   initial  face to face  appointments  and follow up  telephone calls. This coupled with very friendly and positive environment makes you feel comfortable that you as a patient and your medical needs are regarded as important to them.  Compared with friends experiences of other surgeries around the country,  Richmond Surgery sets a very very good example.
GP surgery review: richmond-surgery
Title: Excellent Skeletal & Muscular Clinic
Rating: 5 out of 5
Visited: July 2023
I attended the clinic this week for assessment on my hip and neck problems. I really appreciated the positive comments made and the suggested rehabilitation exercises given. I can certainly recommend this clinic.
GP surgery review: richmond-surgery
Title: Fantastic team
Rating: 5 out of 5
Visited: July 2023
From the initial call, to triage then the final procedure, I have nothing but praise for the whole team.  So pleased with the final result! Thank you.
GP surgery review: richmond-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: June 2023
A well organised and caring practice with caring and competent staff. Always received a prompt and satisfying service and I always feel they all do their very best for their patients. I have every confidence in them and the way the practice is managed.
GP surgery review: chapel-medical-centre
Title: Organisation is rubbish
Rating: 1 out of 5
Visited: June 2023
The doctors make u wait for about an hour before looking at you.
When your 4 mins late because of a new born baby they don't want to check you in and have to rebook the appointment.
Absolutely rubbish service 
I would never recommend anybody to go there.
Thank you
GP surgery review: chapel-medical-centre
Title: inconsistency of service
Rating: 4 out of 5
Visited: June 2023
i have a number of health issues, and my situation is complex, instead of being helped easier due to my problems my emails go unanswered for a few days and my requests go unfulfilled, there is a consistent lazy work ethic and complacency which is seriously affecting quality of care and service to the patients! they are still using COVID as an excuse and not updating service and delivery of need requirements.
GP surgery review: chapel-medical-centre
Title: Worst service for go appointment
Rating: 1 out of 5
Visited: March 2023
Whenever I call to go at 8am call went to intercom atleast for 1 hr. And after 1 hr waiting still no one receives the call
I am shocked that if someone needs appointment then how they will get it
GP surgery review: chapel-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
I cannot express how amazing this practice is. Others are always suprised at how quickly I get a response from this surgery. I have received medication, advice as well as mental health consultations from the staff here and they are absolute diamonds- all of them. Wonderful human beings
GP surgery review: chapel-medical-centre
Title: Total lack of empathy for patients
Rating: 1 out of 5
Visited: June 2022
I wish I can rate them less than 1 star.
Called for a consultation on my thyroid dosage medication - given a phone call appointment in 10 days. No one called or left a message or follow it up (despite they saying they did) so had to call again and made another appointment  - again in 10 days time so total 20 days waiting for a phone call consultation !!
Had to book a blood test - earliest date - month +5 days.
Overall will take me more than 2 months to get an answer from them !
Bit of a joke and no wonder they are put under "special measures". Things need to change drastically !
GP surgery review: chapel-medical-centre
Title: Utterly disappointing
Rating: 1 out of 5
Visited: February 2022
I've filled the e-form stating that, after quarantining for 2 weeks due to Covid, I'm still experiencing all of the symptoms and that I also have red eyes and was asking for assistance for both my issues. One of the GPS texted me back saying that at this stage, it's not normal to have Covid symptoms and that's it, no further advice. Does that reply imply I'm lying? For my red eyes, he said to get eye drops over the counter. Neither this GP nor any other ones from the Practice has rung to investigate why I'm still sick since he said it's not normal for me to be sick. Another unpleasant instance, I've been waiting for over a year for an urgent referral to check my retina. Chased twice, never heard back. I wonder whether the Hippocrates' oath is embraced and if it has any meaning for some GPS!!!
GP surgery review: dr-nabi
Title: Worst reception experince
Rating: 1 out of 5
Visited: April 2023
Phoned the reception with an enquiry and the receptionist is so rude and hang up the call even before i finish speaking, I had to wait for 1hr in the line to get my call answer and she just hang up. Had similar experience earlier, In the online it shows they are currently accepting new patients, i submitted the joining form but didn't hear back for a month, so i phoned the reception to find the status and the answer i got is try somewhere else, why can't they just let us before hand, we should have tried another GP, waste of time, worst service i had even seen in all these years
GP surgery review: dr-nabi
Title: From experience would say best Surgery in Slough.
Rating: 5 out of 5
Visited: October 2022
I am not the best of health but still would like to give facts about the service that I have received from Cippenham Surgery over the years. I would like to appraise all staff and Doctors for all there efforts and excellent service. The all deliver effective and very efficient service at all times. Every one at Cippenham Surgery has there own skill set, all staff are very polite professional and deliver high standard of service including all the Doctor's at times it is over and beyond one's expectations! I have seen and have received excellent service over the years and I would like to thank you all for your efforts.
GP surgery review: dr-nabi
Title: Poor Customer Service
Rating: 1 out of 5
Visited: July 2022
I am very disappointed by the customer service provided by the surgery. I booked appointment for my daughter 13months  old for travel vaccine and was given appointment date as 19th July 2022 at 13:00 as we went to surgery after waiting for 20min at reception was told vaccine not in stock. It was 40 degree temperate and we came all the way to the surgery with our 13month baby there was no cutesy call from practice informing regarding vaccine stock My wife was told to take it privately if needed.  I didn't expected such inhuman service from such professional bodies. Atleast a cutesy call or text could have saved our journey with my daughter in souring sun. I hope Manager take his responsibility seriously and take necessary action on this.

Kind Regards,
Habeeb
GP surgery review: dr-nabi
Title: Terrible Practice
Rating: 1 out of 5
Visited: July 2022
This practice has been my family’s surgery for years. Most of the staff are kind and helpful however some of them are too lazy! Some of the doctors don’t even bother to do actual checks and help you, they can’t communicate clearly through the phone while the receptionists aren’t trained enough to do their own jobs! It’s absolutely ridiculous to have to call over 80 times to even reach them and it’s worse that they waste time asking personal questions whilst “booking” you in. Half the time the surgery is closing and the doctors are always “too busy” to see any patients. I hope the practice hires new doctors and receptionists who actually care about their patient’s wellbeing and a sufficient amount of staff to attend to the patients. I’m very disappointed.
GP surgery review: dr-nabi
Title: Great Practice
Rating: 5 out of 5
Visited: April 2022
The telephone staff are very good. I had a consultation and it was very helpful. I needed to sort my query via NHS which the DR gave me a recommendation for as opposed to using a private paid service. Highly Recommended, standards are always good
GP surgery review: langley-health-centre
Title: Receptionist deserves a medal
Rating: 5 out of 5
Visited: January 2024
Lovely lady went out of her way to sort out my diabetic medicine issues in a last minute Friday evening. I am so grateful. Thank you.
GP surgery review: langley-health-centre
Title: The absolute best nurse
Rating: 5 out of 5
Visited: December 2023
Today I had to have a procedure done with the nurse. She was absolutely marvellous. She is kind, attentive, supportive and informative. She totally put me at ease. I was so pleased I had this nurse today as she dealt with me 2 years ago and was fantastic then to. Langley Health Centre should be pleased to have her. Don't let her leave, she is an asset to the surgery.
GP surgery review: langley-health-centre
Title: Totally inadequate
Rating: 1 out of 5
Visited: October 2023
I made an appointment to have my injection for my cancer medication. The surgery at Langley Health Centre was given the prescription by uclh I arrived at the Langley Health Centre to be asked if I had that this Scription for the injection. As usual, I am expected to do all the running around. They did not have the prescription, and therefore the cancer jab was not given. I am now without treatment because of Langley Health Centre. They were already two weeks late and now I have a big problem. This health centre is causing me stress yet again. I do not ring these people unless I am really desperate. What is going on here I need to change this because it is causing me stress and stress feeds Cancer. you could never get an appointment, they never answer the phone. I find the staff totally inadequate. Something needs to be done about this as everybody that I know who uses this health centre is complaining. Why has something been done about this we are talking about peoples health.
GP surgery review: langley-health-centre
Title: Excellent Pain Mgt Programme run by Langley Health Centre
Rating: 5 out of 5
Visited: October 2023
I have recently finished the pain management programme held by the Langley Health Centre for 7 weeks, every Tuesday for 2 hours. I would highly recommend this programme to anyone suffering from chronic pain. It is designed to help the sufferer understand pain and provides techniques to help improve their quality of life. I felt that the presenter is highly experienced, she is approachable, has excellent understanding of what the sufferer is going through and her presentation skills,  were outstanding. She provided in-depth information raising awareness for various aspects that are important for chronic pain sufferers encouraging each participant and the group to open up and discuss their concerns whilst observing confidentiality. I would highly recommend anyone suffering from chronic pain to ask if they can attend this programme. I have really benefited from attending it, it gave me a chance to take time out for myself, think about how and what I need to do to improve the quality of my life. It was also an opportunity to meet other sufferers going through their pain journey and led for some of us to become good friends. The presenter reminded us that we are not defined by our pain and encouraged each one of us to take responsibility for managing our pain by doing various things including seeking help if/when needed from other professionals like talk therapies etc so that quality of our lives can be improved. I have already made a few changes to help myself and I am seeing the positive results. 
A Big thank you to the presenter and the surgery.
GP surgery review: langley-health-centre
Title: Very poor experience
Rating: 1 out of 5
Visited: June 2023
I have visited the MSK clinic for elbow pain. The doctor suggested for few exercises and recommended to use private insurance if there is one for quicker treatment.
Submitted the BUPA pre-treatment form 2 weeks ago.
Paid £35 for getting the form filled. 
More than 7 days since paying the fee and no response.
Called the health centre. On hold for more than an hour, starting with position 6.
Current status: Suffering with pain. GP could not provide the treatment on time. Collected money for filling the form (Cash only). No response till now. 
Couldn't explain their poor service any better.
GP surgery review: langley-health-centre
Title: The worst practice
Rating: 1 out of 5
Visited: December 2022
Each time I missed my doctor appointment because the doctor doesn’t want to call me on the land line. I work with children and I’m not allowed to have a mobile phone on me. 
Ladies from the reception not passing information properly. For them is just the job and I can understand, their truly don’t care. 
Only I am the one who suffers.
GP surgery review: langley-health-centre
Title: Extremly bad terrible practice
Rating: 1 out of 5
Visited: November 2022
Langley heath centre is a big joke terrible experience not helpful terrible this gp practice needs to be closed down what is the point of having a gp practice when they never answer the phone and you cant an appointment your put on hold for hours and hours outrageous horrible GP practice
GP surgery review: langley-health-centre
Title: Outrageous service
Rating: 1 out of 5
Visited: November 2022
We have been with the practice for many years now. It was never great but what is happening now is outrageous. I am currently looking after my mum who's being treated for cancer. The number of calls we had to make for silliest things is unacceptable. The doctor sending prescription to a closed, unknown, never used by us pharmacy which delayed my mum taking her medication on time. The number of calls I need to make every month to ask why her sick note has not been send despite the request being made. Not mentioning the situation when even the paramedics (who were called for my mum) weren't able to get through to the clinic as nobody was answering their calls for almost an hour.
GP surgery review: langley-health-centre
Title: Worst gp practice ever
Rating: 1 out of 5
Visited: November 2022
Was told to phone at 8 am for an appointment the phone just rings constantly no one answers i was on hold from am until 11.30 when someone answerd and said they had no appointments availble to ring at 2 after waiting for 3 and a half hours for them to answer the phone just to be told no appointment absolutly horrible and annoying frustrating rang back the same day at 2 still no answer was put on hold until 6pm absolutly usless this is the worst GP practice in the whole of england
GP surgery review: langley-health-centre
Title: Bad practice
Rating: 1 out of 5
Visited: November 2022
Impossible to get an appointment,  no one answering the phone, I had to go to the surgery, I was told that I have to come to surgery at 07:30 to queue outside the surgery to book an appointment!!!
Impossible to get hold of anyone to provide any information, econsult online is usless.
GP surgery review: the-orchard-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
Really thorough staff that have helped me so much from reception to nurses. Efficient and effective systems and apps that everyone understands and can help you with.
GP surgery review: the-orchard-surgery
Title: Best Dr
Rating: 5 out of 5
Visited: December 2023
I appreciate the care my GP gives and takes in consideration my thoughts.
I get to say what I feel. The staff is helpful and friendly.
GP surgery review: the-orchard-surgery
Title: Total waste of time.
Rating: 1 out of 5
Visited: November 2023
I am absolutely furious. My partner has several health issues. I phoned your surgery yesterday. When I finally got through to someone. I explained the problem. The phone handler was extremely rude, throughout the entire call. Every time I spoke. I would be rudely interrupted. Clearly not worried about helping at all. I was told that I couldn't get, what was needed for my partner at the time. I was told that the on call duty doctor would call. After surgery. Yet neither of us have received a call at all. The problem that we had involved one of my partner's health issues. Which is to do with his chest. Before ending the call. I said that I would have to call 111 then. As you couldn't help at the moment. As you needed the doctor to phone first. Then it may be possible to continue with the request. By this time anything could have happened. Thank goodness I phoned NHS 111 for help. I should have phoned them instead of phoning his actual GP surgery. Disgusting customer service. I would definitely not recommend this surgery.
GP surgery review: the-orchard-surgery
Title: Good service
Rating: 4 out of 5
Visited: September 2023
Prompt and great service having my blood taken , didn't have to wait as long , and it was a Saturday appointment which I confirmed my appointment
GP surgery review: the-orchard-surgery
Title: Good practice
Rating: 5 out of 5
Visited: August 2023
Didn’t have to wait for my appointment.  
Very pleasant nurse took my blood.  
Explained what they would test for. 
Helped me to feel relaxed.  
Great.
GP surgery review: the-orchard-surgery
Title: Very helpful Receptionists
Rating: 5 out of 5
Visited: August 2023
We needed prescription medicines for both my wife and myself ahead of normal dispensing dates as we are due to travel on vacation. The receptionists tried their best to accommodate our request and also suggested calling the following morning and getting an appointment. This we did, got an appointment with the doctor who was kind enough to send our prescriptions to our regular Pharmacy. Thank you Orchard Surgery.
GP surgery review: the-orchard-surgery
Title: Very Good Doctors
Rating: 5 out of 5
Visited: May 2023
I am always very happy with response from surgery. Helpful and reassuring when we needed it. Always at the end of the phoneline,or e consult which is good.
GP surgery review: the-orchard-surgery
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
Nurse was fantastic today took blood test, flu vaccine and blood pressure really well. The Dr's and nurses and reception staff are excellent
GP surgery review: the-orchard-surgery
Title: Blood Pressure
Rating: 5 out of 5
Visited: March 2023
Thorough procedure with Nurse! Good advice given for moving forward to maintain healthy balance and take regulate blood pressure tests ! Also to bill for Shingles vaccine asap
GP surgery review: the-orchard-surgery
Title: Great Medical Practice!
Rating: 5 out of 5
Visited: February 2023
My elderly mother visited the Orchard Surgery this morning. She had some blood taken to check her diabetes. The nurse was very kind and showed extra care. She explained the procedure to my  mother , had great communication skills.
GP surgery review: claremont-holyport-surgery
Title: Great practice and speedy support
Rating: 5 out of 5
Visited: January 2024
I have been so impressed by the surgery. I have been able to use the Econsult form and both occasions have been seen in person in a speedy fashion. It gives me such peace of mind to be seen so quickly and to have my issues effectively managed.
GP surgery review: claremont-holyport-surgery
Title: Awful phone receptionist
Rating: 1 out of 5
Visited: December 2023
I called my GP this afternoon and after 25 mins of wait, I was told by the unpleasant person (she was trying to end the call as quickly as possible) I was talking to that I could not be issued with a prescription by phone and needed to go in person to the GP to fill in a specific form and eventually get my prescription.
After driving to the GP for 20 min and queueing for another 15 mins, I was told by the receptionist that I actually had to take an appointment for my prescription which could have been done on the phone and she asked me why I came to the practice in person.
When I explained that one of her colleagues asked me to come she went to the backroom where phone receptionists are and came back to tell me that although she had a record of my call, nobody owned up to speaking to me on the phone or asking me to come to the GP for nothing.
I will have to drive back to the GP again in a couple to hopefully get a prescription this time.
GP surgery review: claremont-holyport-surgery
Title: Good care over the last 6 months
Rating: 5 out of 5
Visited: November 2023
I’ve been attending the surgery up to 3 times a week to have my lesions treated. I found them efficient and helpful in organising my treatment. They are monitoring my diabetic care well. 

The most helpful improvement would be to be able to get my dressings changed at home as my mobility is very restricted and I’m unable to get to the surgery by my self.

Unfortunately the surgery didn’t tell me that the only provision to have my dressings changed over the Christmas period was to use the service at St Mark’s.  When they were contracted, they were fully booked anyway. Whilst I appreciate resources are very stretched, this was an issue for me. 

I’ve found the staff to be kind and caring.  Overall a good service with a glitch over the Christmas period.
GP surgery review: claremont-holyport-surgery
Title: ignorance
Rating: 1 out of 5
Visited: November 2023
Decided it was time to see a doctor after dislocating my shoulder for a third time. All of my concerns were ignored regarding discomfort in both shoulders and i was recommended stretches and resistant band excercises to do for a shoulder that is popping in and out of place????

Im not a doctor by any means but even I know that will serve me no help. 

 now left with a clearly damaged shoulder and I feel like I have no where else to turn to for legitimate advice. 

Really disappointed.
GP surgery review: claremont-holyport-surgery
Title: No phone service
Rating: 1 out of 5
Visited: October 2023
Today, 24 Oct 2024, between approx. 2.30 and 3.30, I have been waiting on the phone being told that I was 1st in the queue. After 50 minutes I hung up. This followed a call at lunchtime - when I eventually got through I was brusquely told that this was for heart attacks and serious bleeding and I should get off the line.