janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: purbeck-health-centre
Title: Awful
Rating: 1 out of 5
Visited: June 2022
Been registered here since I was a kid and have never had a problem until recently. I've had my prescriptions for my medication, which is for my mental health, messed up multiple times now leaving me without tablets for a week or so. One of the receptionists is beyond rude and you are met with such an attitude from the second you get through and as someone who has worked for the NHS themselves for many years I wouldn't even dream of speaking to a patient the way that they do here. Been having an ongoing issue for a year now, seen at least 3 doctors over 6 appointments (some of which had no notes left on the system for the next doctor to see) only to finally get referred to the hospital to then be told at the appointment that they can't actually look at the area where I have the issue because they don't deal with that in their department. It's just unacceptable, I'm at a point now where I'm going to have to go and register somewhere else, it's gone beyond a joke now.
GP surgery review: purbeck-health-centre
Title: Great support
Rating: 5 out of 5
Visited: March 2022
Had a bit of a mental health wobble. Afters some initial difficulty getting an appointment (I had to to call on two different days) the ongoing support has been amazing. I explained that due to the mental health difficulties I was experiencing,  it was difficult for me to call at 8am for appointments to review my meds, and they gave me an email address to use to request repeat medication after the Dr reviewed. Now I don't need reviews as frequently, I just call and speak with the lovely reception staff who order the meds, send the prescription through to the pharmacy so all I need to do is go collect them. Brilliantly supportive!
GP surgery review: purbeck-health-centre
Title: Give them a break
Rating: 4 out of 5
Visited: January 2022
Fantastic nurses,i would prefer to see them rather than a doctor. I have always had excellent service from the doctors however.
 My point is, the practice is very busy,no one seems to address the fact that the patients can be rude and im sure that the receptionists bare the brunt of this bad behaveier. So give them a break, they are only doing their job.
GP surgery review: the-de-parys-group
Title: Great service
Rating: 5 out of 5
Visited: October 2022
Very efficient, professional, helpful service.
Wrote EConsult, phone call next day from GP, appointment 3 days later with GP at surgery of my requesting and physio appointment the next day after seeing lovely GP - Dr Amen.
Couldn't ask for better service. Thank you so much to all involved.
GP surgery review: the-de-parys-group
Title: Long wait
Rating: 3 out of 5
Visited: September 2022
Called surgery clicked call back rather than wait- got text saying unable to reach you No missed calls on any phone.
Tried calling today and stayed on the line from 9.58m—11.25 and still no answer !!!gave up at that point.
The surgery asked me to contact them—- so how do we do that?
In your view is this good service
God help us if this was an emergency 
What are you  doing to improve the all round service us patients are not receiving  and continue to receive
GP surgery review: the-de-parys-group
Title: Website and opening hours
Rating: 3 out of 5
Visited: August 2022
Please amend your main website so that closures of departments – like dispensaries – due to shortage of staff, are flashed up specifically referring to the day in question, no the vague message we got by text some weeks ago. After getting some helpful info this morning, I had to check some things and as it takes about ¾ hours to get through on the phone, I went in by car. The De Parys dispensary is closed all afternoon. Nothing about that on the website !! Why not? Why can't someone spend a few minutes each day updating the website.? All it needs is a little box on the Home page saying  "Latest News" Please!
GP surgery review: the-de-parys-group
Title: absolutley awful
Rating: 1 out of 5
Visited: May 2022
was admitted to hospital when i was discharged i was given medication i was told i had to take this continually with no breaks when my tablets were due to be reknewed i rang deparys to get a repeat perscription the receptionist said id have to have a appointment to see a doctor offeredone two weeks away and my tablets ran out in a few days rang back and was told deparys hadnt sent them a discharge notice so i had to ring the hospital who sent one through to them rang again they said they still hadnt recieved it so i had to ring the hospital again who sent them it again by this time id taken the last of my tablets rang deparys again told id have to speak to a doctor who finally issued them at 5.30 when we collected theyd already sent the perscription through mid afternoon
GP surgery review: the-de-parys-group
Title: Just Don't Call
Rating: 1 out of 5
Visited: May 2022
The people themselves are very friendly and sympathetic to all my concerns. My advice is to always go in and speak in person. They may redirect you on the phone but in person reception is usually kind and efficant as they can be within their constraints, however I have a few issues.

Forgetting things in a doctors appointmemt or getting some medication to try out is normal but don't. Upon being offered the medication make sure to always ask for a repeat perscription otherwise you'll be in a waiting line for hours.

The wait time in calls is ridiculous. It has the same "our number has recently changed" for about a year now. 

I was told to go to an outside practice and they didn't tell me I needed to agree to share my information leading me to be perscribed the wrong medication.
GP surgery review: the-de-parys-group
Title: No wonder there aren't enough appointments
Rating: 1 out of 5
Visited: May 2022
Saw GP regarding historic hypertension X 25 years.  Current meds not effective causing side effect.  Given a bank of blood tests and a prescription for new drug.  New drug turns out to be double the dose of one I had to quit using due to side effects.  So that appt wasted.  GP then decided as LFT had high markers she'd arrange a liver scan.  4 weeks on, no news.  Meanwhile side effects returned with a vengeance.  Got a GP return call 5 days later.  Apparently should have been taking both old and new drugs .. so double the side effects.  After a conversation GP agreed to stop new meds and double existing one.  So 2 face to face appointments and 2 GP call backs, back on double the meds I originally wanted off, liver is in question but scan doesn't appear to be happening.  Ring surgery today to discover original GP no longer has a clinic and can't take appointments.  New prescription never reached pharmacy, earliest I can speak to GP is 3 weeks from now.

The waste of time, resources and appointments is jaw dropping.  It's not a new building that's needed, it's better use of existing scant resources.
GP surgery review: the-de-parys-group
Title: What is going on.
Rating: 1 out of 5
Visited: March 2022
Received a text to say I needed to make an appointment with the doctor. Did this and received a phone call. Long story short I was to start a new medication. I asked if the prescription would be sent to the chemist, yes was the reply. After visiting the chemist several times I found out the doctor hadn’t done this......instead it had just been added to my repeat prescription list so I requested it. A few days later I collected the medication and took the first tablet today. Meanwhile I decided to look at my medical records only to find that there was an entry starting the medication and another entry saying the medication has been stopped due to clinical reasons. Nobody has informed me of this or as to why. Carry on taking the medication or not? Who knows?
New topic. If you have many co-morbidities you need to discuss then you have no chance as you can only discuss one problem at a consultation. So the problems build up. I probably need half a dozen appointments by now!!!
Lastly I put in an urgent complaint months ago still waiting for the outcome!!!
On a good note I did speak to an in-house physio recently who seemed very good but I’ve now been referred to physio in Leighton Buzzard but as Im not very mobile and don’t drive I can’t see that happening!
GP surgery review: the-de-parys-group
Title: Avoid at all Cost
Rating: 1 out of 5
Visited: January 2022
If you are likely enough to get through the minefield of booking an appointment after speaking with the receptionists, who despite their lack of medical training, believe that they are actually doctors there to "triage" whether you get an appointment with a real doctor, unfortunately it wasn't worth the effort. Having had to deal with a larger number of the doctors, as it is  nearly to speak to the same doctor twice, they offer poor advice, no follow-up and are only interested in covering themselves. I strongly feel that this practice should be dissolved and the directors involved prevented from running another practice.
GP surgery review: the-de-parys-group
Title: Absolutely appalling service
Rating: 1 out of 5
Visited: January 2022
All I hear on the news, hear MP’s say and read about in the public domain is that we are absolutely entitled to SEE a GP in person. Why then is it impossible to SEE a GP at De Pary’s Avenue. I have been a member of the Practice for over 20 years but since merging with the other surgeries, the standard of care has deteriorated so badly that you cannot afford to be ill. 
I know it cannot be easy to work in a  surgery with so many problems but why do I have to tell my medical problems to non medically qualified Reception staff who then decide whether you deserve to even speak to someone, not necessarily a Dr to discuss your problems and symptoms. If you are lucky you might get to speak to a nurse who then decides whether you can speak to a Dr. How can anyone diagnose internal pain and discomfort over the phone. 
Recently I was allowed to talk to a Dr but of course we have to wait all day to receive a call. No rough time is given so we have to put the day in hold in case we might miss this precious phone call. What if I’m driving a car at the time!!!! When this precious phone call came the lube was so bad I couldn’t hear the Dr speak. I managed to shout down the line to say could she ring on my home phone hoping the line would be clear. The same terrible line and so couldn’t hear. After waiting for over 20 minutes to speak to the surgery to explain what had happened I was informed that the problem was at my end and I would have to re-book another appointment. Seriously! Should I have to wait another 30 minutes on the phone before you get to speak to a Receptionist, then waste another day waiting( hopefully) for a phone call from probably yet another different GP when the fault was at the surgery’s end. I had asked my Mum to phone me to check my line and it was fine. Yes I told te receptionist I was not going to go through all that again as I had a right to speak to a GP. Do they think we have nothing better to do than to wait around all day for a phone call. 
I was also told by the nurse I had spoken to that I could have a telephone appointment at a specific time two days later for an urgent problem. No phone call came at that time. Another long wait to speak to the surgery to ask why and I was told we never give specific times. But the nurse had given a specific time. I was sent a blood test form and I asked do I still have to book an appointment for a blood test. I was told yes initially. By the end of the phone consultation I was told that she the GP would mark it URGENT so I could walk in. But no when I walked in I was told the next appointment was in several day’s time, it was not marked URGENT. I marched round to the back of Hitchcock House to get it sorted. What a waste of my time yet again. I needed urgent blood tests. 
Just hopeless and you must be virtually dead to see a Dr. Appalling service but is this a problem created by the Council for allowing so many houses to be built without putting in adequate facilities. 
V dissatisfied patient.
GP surgery review: stopsley-village-practice
Title: A bad experience every time
Rating: 1 out of 5
Visited: April 2023
Was completely dismissed several times during the appointment. Doctor was completely uninterested and seemed to think I was making up my diagnosis despite being diagnosed by a different doctor a year earlier. When I was given my prescription it was the wrong medication and I could not use it at all. I was given an external cream that could not be swallowed when what I required was internal medicine. So now I’ve paid for a medication that I absolutely have no use for.
GP surgery review: stopsley-village-practice
Title: Telephonic Tedium
Rating: 2 out of 5
Visited: April 2023
I need an asthma inhaler every couple of months, but as it's not on repeat prescription, I have to order it by phone. The prescription line is open from 13:30 to 14:15, but I wasn't even able to get in the queue, after calling at least half a dozen times because the lines were busy and the call was automatically ended. I've also recently waited 1.5 hours to order a prescription, as the telephonist who handles such matters decided to leave the office, without letting the other receptionists know. Although, having read a previous review, I now know that I can ask for it in writing, by dropping a note at the surgery, and I'll also request it on repeat, as using the telephone service realy is an ordeal, and it shouldn't be so. The  actual GPs are great, but the telephone service is terrible. 
Regards.
GP surgery review: stopsley-village-practice
Title: Doctors great but poor service overall
Rating: 3 out of 5
Visited: March 2023
I have been with this doctors for years and have seen it go from bad to worse. I am supposed to be on repeat prescription however I am never able to order them myself. They have the prescription line open for 45 minutes but it is never switched on so you can't actually speak to anyone. Most of the doctors here are friendly and helpful but some do let the side down. Depending who answer the phones you can either have someone really helpful or someone who doesn't care and wants you off the phone as quickly as possible. I understand the job isn't easy but some training is clearly required. I would like to see the doctors improve however I wont be holding my breath anytime soon. Like I said there is a great team there but a selected few make the experience horrible and makes me dread calling.
GP surgery review: stopsley-village-practice
Title: Awful service
Rating: 1 out of 5
Visited: March 2023
I have been a patient of this surgery all my life and it has steadily got to a point where the service is appalling / non existent. Attend the reception to get an appointment to be told to phone them as they cannot book anything at the reception?! Phone and on hold for an hour and when answered told to phone back after lunch. Another hours wait and told no appointments left and call back tomorrow. Despite this being for a new mother having given birth 2 weeks ago. And I’m not sure how you can be diagnosed or examined over the phone because of a refusal to see patients in person!?
GP surgery review: stopsley-village-practice
Title: Terrible Service
Rating: 1 out of 5
Visited: March 2023
I called the prescriptions line on 10/03/2023. The line is open from 1.30-2.15. The recorded message told me I was Number 1 in the queue at 1.55 pm. 32 minutes later I was still Number 1. I had to hang up because I was calling in my work lunch hour. This is not the first time this has happened to me. This is just one instance of a terrible service this practice offers. I could go on and on. I would not recommend Stopsley Village Practice to anyone.
GP surgery review: stopsley-village-practice
Title: Very understanding Staff
Rating: 5 out of 5
Visited: January 2023
I would like to put a nice positive feedback as people only seem to bad feed backs. I was sorting a prescription for a patient and I witnessed a patient yelling down the phone at the receptionist, she kept very calm & I put my hands up to her as she explained very calmly to the patient on the phone about the procedures & how long the prescription would take. It is not right to yell & shout at them, order your prescriptions in plenty of time.
GP surgery review: stopsley-village-practice
Title: It’s gone down hill
Rating: 1 out of 5
Visited: December 2022
I have been with this doctors for years and the last 3 years it has gone down hill you cannot see a doctor it’s all done over the phone which just is not good enough for somethings also you phone in the morning after 11/2 hours you get through to be told no appointments left when you explain it’s urgent they say ok a doctor will ring you sometime today but nothing so you phone surgery again no thing booked for you so that morning was a waste of time all they say is ring tomorrow well it’s disgusting the way the surgery are treating people I think it’s time to change doctors which I didn’t want to do.
GP surgery review: stopsley-village-practice
Title: Poor reception service
Rating: 3 out of 5
Visited: November 2022
I attended the surgery for some blood tests which were carried out efficiently and pleasantly by the nurse.   I then had to make a further appointment at reception .  I was the only person standing at the counter, the receptionist looked at me and then continued a conversation she was having within the office area with other members of staff.   I stood there for ages until finally I had to ask her to help me.   She looked amazed!   I was pressed for time myself as I was going to a funeral but quite honestly the service was unprofessional and simply rude.  I really think the surgery could do better than that!
GP surgery review: stopsley-village-practice
Title: Really nice practice  , caring staff and GP
Rating: 5 out of 5
Visited: November 2022
Seen GP for my issues got appointment promptly and GP was thorough . Receptionist are polite and professional
GP surgery review: stopsley-village-practice
Title: Excellent patient care
Rating: 5 out of 5
Visited: August 2022
I phoned the surgery this morning and was given a telephone consultation. Was called back within the hour and had a consultation with a lovely female Dr who was so pleasant and courteous over the phone. She booked me in for a F2F appointment at 10.30am. On arrival at the surgery the receptionist was polite and pleasant. I was seen at exactly 10.30am. The female Dr gave a master class in delivering excellent patient care as she was polite   , professional,  informative and was able to answer my questions on my condition. She gave me an examination and she asked my consent first and she explained why and what she was doing. I didn't feel rushed. She said that she would send me a text with more information about my condition. I received the text before I had left the surgery. I was given excellent patient care. 👌.  It is such a shame that I cannot name her as she deserves to be commended. However I was seen on the 17th August 22 at 10.30am by a female Dr
GP surgery review: kingsway-health-centre
Title: Lovely nurse
Rating: 5 out of 5
Visited: June 2023
Very professional nurse who carried out my scan. Made me feel comfortable and relaxed. She explained everything to me throughout
GP surgery review: kingsway-health-centre
Title: Bad reception team
Rating: 1 out of 5
Visited: February 2023
Most of the receptionists are very rude and unprofessional. They are not providing enough information. If you want repeat prescription they always ignore emails and to get them 
One needs to call again and again.
GP surgery review: kingsway-health-centre
Title: Beyond useless
Rating: 1 out of 5
Visited: December 2022
This practice is completely appalling. 
The reception team are rude and unhelpful. 
The prescription team ignore emails and leave you without medication. It is not unusual to send / make multiple emails and phone calls for one prescription which is often still wrong or not even written at the end. 
There are never any managers available, and it is never clear when one will be at the practice.
If you love being patronised, ignored and made to feel like you are in the way, then Kingsway Health Centre is for you! Otherwise avoid it like the plague.
GP surgery review: kingsway-health-centre
Title: Perfect
Rating: 5 out of 5
Visited: July 2022
Absolutely outstanding service, reception staff were very helpful and polite, the Dr and nurse I saw were amazing, really helpful and professional.By far the best visit I have ever made to a surgery yet. Thankyou
GP surgery review: kingsway-health-centre
Title: Awful appointment system
Rating: 1 out of 5
Visited: June 2022
The new system of booking in an appointment to see the doctor is the worst system I have ever come across, firstly you have to deal with rude and unhelpful reception eho see fit to talk down to ill people attempting to speak to your Dr. Instead of being able to see your Dr you have to book in a phone appointment which takes 2 - 3 days, they tell you which day it will be with no time frame. They honestly expect you to sit and watch your phone for 7 hours so you dont miss tge 30 second window the Dr calls. For people who work this is impossible, if you happen to be in the middle of a task and miss the 30 second window and the call goes through to voicemail then they wont try again you have missed your 30 second opportunity to speak to your Dr and have to book another appointment in for another 3 days again with no idea of when they will call. When i raised this complaint with reception she put the phone down. Awful, unprofessional and unhelpful practice.
GP surgery review: kingsway-health-centre
Title: Exemplary and caring practice.
Rating: 5 out of 5
Visited: May 2022
Amazing practice, always professional, caring and sensitive to patients needs. I have nothing but admiration for the practice, Doctors , Nurses and staff.
I would highly recommend this practice over all practices in billingham and surrounding areas.
Mr Darren Gowland
GP surgery review: brooklands-health-centre
Title: Impressive start with pharmacist call
Rating: 5 out of 5
Visited: November 2023
The phone call from the pharmacist was very close to the appointment time. He was courteous, polite and very knowledgeable, asking me all the right questions about my lifestyle and giving me repeated opportunities to raise questions of my own. He even arranged a blood test appointment close to the time/date I requested. As the practice has only recently changed hands, I cannot comment on other aspects of the practice.
GP surgery review: brooklands-health-centre
Title: Poor service
Rating: 1 out of 5
Visited: November 2023
My partner was on the phone for almost 2 hrs and she rung at 8 o'clock in the morning to get an appointment for my 3 year little girl. They can't be that busy at that time in the morning. Very poor service and not very helpful I will not recommend anyone to this surgery if you don't want to waste your time waiting on the phone.
GP surgery review: brooklands-health-centre
Title: Worst practice
Rating: 1 out of 5
Visited: October 2023
I’ve been suffering from back pain for almost 6months i couldn’t make an appointment and today October 30th 2023 my pain got severe and i’ve try to book and appointment, i was in queue for almost 4hrs and when the number came to 6 the call has been cut by them
GP surgery review: brooklands-health-centre
Title: No one answers the phone
Rating: 3 out of 5
Visited: October 2023
I've been on the phone for over an hour in a queue, waiting to speak to someone so that I can make an appointment. In the end, cut the call! It's not good!
GP surgery review: brooklands-health-centre
Title: Is there anyone there?
Rating: 2 out of 5
Visited: October 2023
No one answers the phone
Impossible to get an appointment unless they are told to by 111
Repeat prescriptions not sent to Pharmacy in the timescale promised
When will something be done?