janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-limes-medical-centre
Title: Can't fault the service received from this caring practice
Rating: 5 out of 5
Visited: October 2022
I recently required to be checked for chest pain symptoms and was seen by a doctor the same day I rang and thorough checks done including blood tests and ECG.  I received excellent service from a very friendly and caring GP and could not have felt in better hands.  I received texts about appointments and was telephoned by the doctor the day after blood tests were done to give me the results which was very reassuring.  The doctor took the time to explain everything and recommended follow up tests to be on the safe side.  GPs and local surgeries take a lot of stick, particularly since things have changed after Covid, and I feel this is very unfair.  They are all doing their best with sparse resources and staff and I for one could not be happier with the service I receive from The Limes.  As others have said, the facility to request a call back when hanging on in a queue to make an appointment is very helpful.  The practice seem to be actively seeking out ways to improve things for patients, and the increased use of online systems and using texts to keep patients informed is very welcome.  I would comment that there do appear to be quite a few systems to keep on top of - that may overlap and confuse folk - including System Online, NHS App, NHS Covid App, SwiftqueueU and the Princess Alexandra Hospital website for booking blood tests.  It would also help if the latter two could flag up that you need a blood test paper form if you want to book for Waltham Abbey or Ongar, as they are not in the computer system.  Conversely currently the Swiftqueue email confirmations advise it is essential you take your blood form with you to St Margaret's which is incorrect. A couple of tweaks needed there to save folk getting things wrong.  
Grateful thanks to all the staff at The Limes Medical Practice.
GP surgery review: the-limes-medical-centre
Title: Quick and easy check up
Rating: 4 out of 5
Visited: September 2022
Limes staff made it very easy to book my daughter in for her 16 week jabs. We were seen on time and it was all done swiftly.
GP surgery review: the-limes-medical-centre
Title: Happy to let my child suffer even longer !
Rating: 1 out of 5
Visited: August 2022
I contacted the limes yesterday for my daughter who was in the very early stages of Tonsillitis.  I was actually pleased with the quick appointment time we managed to get , however the Nurse we saw refused to give Antibiotics to my daughter until she suffered at least another 24 hours of pain and showed further symptoms.  My daughter has now been crying in pain for the remainder of yesterday and through the night . She has had a terrible night sleep and we are due to go on holiday today . The Nurse decided she would send a prescription to a chemist near our holiday destination so we could spend time driving around a destination we don't know to find the chemist and delay our family holiday further,  rather than listen to me as a mother of a child who regularly suffers with tonsillitis and give a prescription there and then . Apparently she was too concerned she would be taken to court ? So my daughter is currently sobbing that she will feel too ill to enjoy the first couple of days of her holiday and exhausted.  I am absolutely disgusted with the treatment from the surgery and wouldn't recommend them to anyone !
GP surgery review: the-limes-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: August 2022
The doctor I saw was very nice and extremely helpful . He explained things to me so that I understood. He went to see another doctor to make sure he was saying the right things to me . Excellent.
GP surgery review: the-limes-medical-centre
Title: Excellent care for my son with ADHD
Rating: 5 out of 5
Visited: August 2022
My son is diagnosed with ADHD and needs regular check ups for his medication etc. The surgery is really proactive in contacting us for appointments and they are excellent at liaising with the Essex Child Development Centre as part of the shared care agreement to ensure he has the right medication at all times. 

Everyone is so kind and helpful and I’m really grateful for the proactive care and support he receives.
GP surgery review: the-limes-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
Really grateful for the same day appointment.  The professional help I have received from speaking to the receptionist to seeing a doctor has been so reassuring.
GP surgery review: the-limes-medical-centre
Title: Impressed with limes surgery
Rating: 4 out of 5
Visited: June 2022
I had face to face appointment with two of the resident lady doctors 
at the surgery in one week , was given an ECG at the surgery which was done by a very professional and caring nurse ,the lead doctor also  requested an emergency appointment to see an ENT consultant all this happened within the same week. My very grateful thanks to the Limes surgery for the excellent care and attention I have received from doctors and staff.
GP surgery review: the-limes-medical-centre
Title: Exceptionally Good
Rating: 5 out of 5
Visited: May 2022
Reception team are outstanding, polite, helpful and understanding. Medical professionals are also excellent
GP surgery review: the-limes-medical-centre
Title: The best smear test ever!
Rating: 5 out of 5
Visited: May 2022
Not many people are likely to say that, but the nurse today had my smear over within a minute and for the first time in all the years of enduring them - I didn’t feel a thing!  One of the most undignified tests a woman can go through but if they were all as easy as today’s none of us would dread them.  The nurse has magic powers, totally recommend to every lady in the region.
GP surgery review: the-limes-medical-centre
Title: Lovely experience
Rating: 4 out of 5
Visited: April 2022
I had my smear test today with the nurse at Limes in North Weald and she was so lovely. She made me feel very comfortable and put me at ease. The actual procedure was very straightforward and I left feeling really happy with my care.
GP surgery review: wrafton-house-surgery
Title: Really understand
Rating: 5 out of 5
Visited: March 2022
I have seen a few Doctor's in the practice regarding my Depression. Everyone of them has always understood & been really helpful.
GP surgery review: wrafton-house-surgery
Title: Brilliant Service
Rating: 5 out of 5
Visited: February 2022
Overall, this is a great surgery. Had a few drs who haven’t been as helpful as I’d like but equally I’ve had people serving me at the checkout in the supermarket who weren’t as polite as say you’d want. Never had any trouble getting an appointment, follow ups have always been prompt and as promised. Dr I saw last year picked up the symptoms of my IBD very quickly, referred me straight to hospital and definitely helped me getting a diagnosis for a chronic illness in less than a month in total.
GP surgery review: wrafton-house-surgery
Title: Can’t do enough for patience
Rating: 5 out of 5
Visited: February 2022
I suffer from a condition called chronic regional pain syndrome and was told I needed a procedure, the hospital that my pain consultant had chosen wouldn’t see me and the GPs at this practice had helped me to go to a different hospital and they couldn’t do enough to help me and got my in to a different hospital, which was more local to me for this procedure I needed.
Every GP I see at this practice are helpful and friendly, and all understand my condition.
I am truly happy with the practice.
GP surgery review: wrafton-house-surgery
Title: Patient and understanding
Rating: 4 out of 5
Visited: February 2022
Fast appointment booking same day helpful receptionist.phone appointment on time with very helpful ,patient and understanding nurse .
GP surgery review: wrafton-house-surgery
Title: Great nurse support for HRT
Rating: 5 out of 5
Visited: February 2022
Nurse has been attentive, friendly, open and helpful in listening to symptoms, suggesting prescription and experimenting with dosage. It’s hard to get through to reception on the phone but once I so, they are helpful and the nurse called back within 24 hours (sometimes same day).
Machine in reception for checkin weight and blood pressure yourself is really helpful too.
GP surgery review: wrafton-house-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: February 2022
I was dealt with promptly and professionally. The doctor asked relevant questions and answered my concerns. I didn't feel pressurised to complete the consultation quickly and I was confident in the care given.
GP surgery review: manor-view-practice
Title: Recent Decline in what was a great service
Rating: 3 out of 5
Visited: April 2023
We joined this practise in 2021. Getting appointment was fairly easy.
Recently When trying to get appointments it's difficult and they are gone by the time you get through. 
Last month After two visits to hospital and getting ultra sound in stomach and other tests at Watford Hospital I was asked to contact the surgery for an appointment which I was given for telephone on 25th Apr. I was discharged from hospital on 14th March.Why does it take 
more than five weeks for me to see the GP and than that appointment is cancelled on 21sr Apr???
Now the the new appointment is the following later part of week.
The patient service as of recent has declined.
I hope you'll take my complaint seriously and address my concerns.
On 6th Apr I paid £35:00 to get my Insurance Certificate signed by GP and still there is no response to my request.
GP surgery review: manor-view-practice
Title: Diabolical service
Rating: 1 out of 5
Visited: April 2023
Every time I have had an interaction with this surgery it has ranged from negative to downright appalling. Unbelievably long waiting time on the phoneline, stroppy receptionists, useless amount of parking for the number of patients. It is so difficult making an appointment.  Really rubbish in every way.
GP surgery review: manor-view-practice
Title: Life threatening issues ignored
Rating: 1 out of 5
Visited: March 2023
3 occasions that I had issues - 1. cellulitis in my leg and I couldn’t get an appointment; when I finally saw a doctor she sent me straight to A&E where subsequently I received intravenous antibiotics for 5 days and still having issues. 2. Couldn't get an appointment for a chest infection. Reception told me to call 111 who sent a message to the surgery to say I should be seen that day. The surgery refused. 111 again contacted the surgery who again refused. I drove to the surgery who still refused.  I was sent to Watford A&E who diagnosed pneumonia. When I needed a sick note, what the surgery emailed was impossible to print and they would not provide me with one.  We have now left the practice.
GP surgery review: manor-view-practice
Title: Greatcservice
Rating: 5 out of 5
Visited: February 2023
Easy to check in and my appointment time was met with accuracy. The pharmacist who saw me explained everything and even ordered some pills for me whilst I was there.
GP surgery review: manor-view-practice
Title: Great support
Rating: 5 out of 5
Visited: January 2023
Last week I had a last minute cancellation for a blood test, but too late for me to realise. The super kind and pragmatic lead nurse fitted my test in between other appointments. And today I had a follow up with a doctor to discuss my ongoing medication. She was again super helpful and thoughtful and I was very pleased to be able to do this easily over the telephone. All in all I think the surgery really try hard to accommodate patients and make things simple.
GP surgery review: manor-view-practice
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
Had my blood test, was seen on time and everyone was very friendly. Good experience thank you……………..
GP surgery review: manor-view-practice
Title: Worst patient care
Rating: 1 out of 5
Visited: December 2022
I'm waiting 5 days for a doctor to write as referral letter for my daughter to see a psychologist. We are literally taking the work away from them and they still cannot send a simple letter. My child's mental health is deteriorating and I've tried using the correct channels to no avail. Complete lack of empathy and duty or care.
GP surgery review: manor-view-practice
Title: Swift appointment
Rating: 5 out of 5
Visited: November 2022
The surgery were very flexible with my appointment for my child. I went in for a flu vaccine and she technically wasn't a new compromise but had had quite a rough year and they talked me through it and they were really accommodating and then when I arrived they saw me really quickly. They were really upbeat. The system was really clear on where to go. They were very well organised
GP surgery review: manor-view-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2022
Since Manor View have taken over Theobald Street the level of service has greatly improved, no comparison to the poor service I received over the past years.  Doctors listen to you and really seem to care.  I now feel that I can contribute  to the treatment I am given not just told to ‘take this’ or ‘do that’.  Thank you
GP surgery review: wakering-medical-ctr.
Title: Great Service!
Rating: 5 out of 5
Visited: January 2024
Had a great service from Wakering Medical Centre. 
I called, requested a call back, which I got in a short time, arranged a telephone appointment, got a call at the time stated and problem solved.
Thanks, keep up the great service.
GP surgery review: leiston-surgery
Title: Good practice
Rating: 5 out of 5
Visited: November 2022
Just had our Autumn flu & Covid jabs, we were treated really well by friendly & professional staff we were in & out in minutes, extremely happy
GP surgery review: leiston-surgery
Title: Excellent in all respects.
Rating: 5 out of 5
Visited: November 2022
On this occasion my wife and I visited the practice for Flu and Covid vaccinations, the whole experience could not have been better. We arrived about 15 minutes earlier than our appointment times, by the local door to door community bus service, but we were both seen and injected immediately. The staff, as always, were efficient and friendly and we were out of the surgery very quickly. The whole experience could not have been better managed.
GP surgery review: leiston-surgery
Title: Good practice
Rating: 5 out of 5
Visited: November 2022
My wife and myself had an appointment for flu and covid vaccinations. Good service, seen on time, staff were friendly and helpful. In and out in 10 minutes.
GP surgery review: leiston-surgery
Title: Covid booster
Rating: 5 out of 5
Visited: November 2022
Fantastic service. Very well organised. All the staff were friendly. 
From booking to having the booster  every stage was easy to understand and swift to complete.
GP surgery review: leiston-surgery
Title: They are the best !!!!
Rating: 5 out of 5
Visited: November 2022
Had my flu and covid jabs , they were absolutely amazing, I can’t recommend them highly enough !!!! It was so efficient from the moment I drove in , they were all so very friendly it’s a shame all practices were on par with Leiston surgery
GP surgery review: leiston-surgery
Title: Always excellent
Rating: 5 out of 5
Visited: November 2022
I have nothing but praise for Leiston surgery, the team are friendly and professional despite the pressures they work with everyday. Thank you
GP surgery review: leiston-surgery
Title: A First Class Doctor's Surgery
Rating: 5 out of 5
Visited: November 2022
I joined Leiston surgery shortly after arriving back in the United Kingdom in 2016 and after living in the Rep. of Ireland for 10 years. From the outset the team at the surgery have looked after myself  and family especially well - something we have not been used to. They have helped me through some very tricky health problems, some of which were life threatening, with professionalism and good humour. The latest ongoing service has been the roll out of the Covid vaccination which has been second to none probably nationally. I have just had the latest dual 'jab' (Covid and Flu) which was delivered again with great professionalism and humour and rapidly. I actually arrived home 5 minutes before my appointment was due!!
Thanks Guys! You are all Angels!
GP surgery review: leiston-surgery
Title: Professional and efficient
Rating: 5 out of 5
Visited: November 2022
Had my flu & Covid vaccination today. Really well organised parking and queue. 
I find the whole team here friendly but also professional and efficient. 
Thank you to all the staff at Leiston Surgery for your care and dedication.
GP surgery review: leiston-surgery
Title: Caring nurses and doctors
Rating: 5 out of 5
Visited: November 2022
Had my Covid and flu jab today the organisation was seamless as usual the staff were happy smiling and very helpful the nurse that gave me my jabs was so kind and I didn’t even realise she had given them I would say this doctors surgery is the best in Suffolk Thankyou for caring for us patients I really appreciate you all
GP surgery review: leiston-surgery
Title: Professional service
Rating: 3 out of 5
Visited: November 2022
I today received my flu and covid injections. The service was very efficiently provided. I had only a very short wait before I was called into the consultation room.
GP surgery review: longrove-surgery
Title: Difficult to book an appointment
Rating: 3 out of 5
Visited: November 2022
I have spent a long time on the phone and when it is my turn there are never any appointments. The online booking system was fantastic!!! Sadly it was stopped during covid, understandably. Are there any plans to bring it back soon? When do you think that will be? I can't wait - I loved it! Many thanks in advance.
GP surgery review: longrove-surgery
Title: Bad practice
Rating: 2 out of 5
Visited: November 2022
I have been trying to get an appointment last two weeks and after half and hour waiting on the phone, they says call back tomorrow! I’ve been suffering with pains and now my arms and ankles are swollen! 28th November when I rang them after long explanation they booked a telephone consultation out of hours evening 8.15 of 29th. I was waiting from 8pm still no one call me!! 
I don’t ask or call them often but when I really need an appointment, they try their best not to give any appointments! Why this GP practice even open if they don’t want to help any patients!
GP surgery review: longrove-surgery
Title: Ok practice
Rating: 3 out of 5
Visited: November 2022
I did have a bad experience  the last appointment I had.
The lady doctor  was so rude to me, ii was told to stop talking as she had another patient to see
I believe it was because I mentioned my medication,  but was told you are here to have your stomach. Looked at, God you can only mention the one symtom
GP surgery review: longrove-surgery
Title: Terrible communication
Rating: 1 out of 5
Visited: November 2022
I am waiting for some blood test results which I had done on 28th October.

I have tried calling the surgery multiple times only to be number 1 in the queue for half an hour!

Some days I have called twice with the same result.

I have tried the econsult only to be told someone will get back to me by a certain date,which never happens.

It is impossible to get through to this surgery.
GP surgery review: longrove-surgery
Title: Loss of Personal Records
Rating: 3 out of 5
Visited: October 2022
I left a Medical Questionnaire, about 20 pages, with the practice on 7 August. I had filled out the form in order to start a new job and just needed it to be checked over by my GP and counter signed. I was told this would take 6 weeks. 8 weeks later, I contacted the Practice online and within hours was told my form was ready - only to be given a 'Medical Report' that my GP had produced. This was not what I needed and the original form I had submitted to my employer and could not get back in order to copy for the practice again. They didn't seem to understand what I was asking for and as yet I still have no form and am in limbo with my new job starting date.
GP surgery review: longrove-surgery
Title: Forced to go private
Rating: 1 out of 5
Visited: September 2022
I tried to book an appointment at Vale drive. At first I was told that they had zero availability, I explained that I hadn't seen a doctor since 2018 and am on 3 medications and do need to see someone I was then offered an appointment in 3 weeks time. I need help now so ended up having to pay for a private doctor. I am self employed, no private medical and couldn't take the time off work to wait at a hospital emergency room. The level of indifference to my request for help was appalling. Truly terrible level off care.
GP surgery review: longrove-surgery
Title: Emergency
Rating: 5 out of 5
Visited: September 2022
During a routine blood test at Longrove Surgery last week, I collapsed. When I came to, I could hear talk of ‘blue light’ and ‘ambulance’ and as I was helped onto a bed, I realised that the nurse had had to call for emergency help as she was alone with me when this happened. It took some time – more than half an hour, perhaps much more - for me to feel vaguely normal again and all this time my vital signs were being regularly monitored and there were 2 clinicians in the room with me throughout.

I am very aware (and was at the time) that this situation was extremely disruptive not only for the practice staff but also for the patients who were waiting, some of whom - I found out later – had to have their appointments rescheduled. If you are one of those patients, I’m sincerely sorry for the inconvenience I caused you but please know that if you are ever in a similar situation, the attention and care you will receive will be second to none.

I cannot praise the staff at Longrove highly enough for the way they looked after me. The doctor, the nurses, the reception staff were all absolutely extraordinary in the calm, quiet, professional manner they dealt not only with my medical wellbeing but with the unfolding backlog of patients that was having to be attended to. Thank you, a million times, for your care, commitment and downright hard work. The immense pressure on the system is well known but when you glimpse the impact that one unexpected incident has, this really hits home. 

And yet, amidst all the disruption and paddling of feet under the surface, the senior doctor used this opportunity to teach a trainee doctor what to do in an emergency situation. In my semi-awake state, I felt truly privileged to witness this exchange as he quietly asked her what she might do next and discussed her responses. I’m sure she knows it but she is truly lucky to have such a dedicated teacher – as we all are to have our NHS.
GP surgery review: longrove-surgery
Title: Ecg Appointment
Rating: 1 out of 5
Visited: September 2022
I came in for my Appointment,had to use the loo a few times whilst waiting,fuming my name was called 3 times and I missed my Appointment,waited around 40mins,had to re book my appointment and go through this anxiety again,hopefully take some1 with me so don't miss my name being called again,can't help going to the toilet
GP surgery review: longrove-surgery
Title: GP over 1 hour late - and still waiting -  for appointment
Rating: 1 out of 5
Visited: August 2022
I understand GPs are busy and under lots of pressure, but to arrange a telephone appointment them not have them call is atrocious. No message or communication from them, then 30minutes+ queues when calling to speak to their reception to see what's going on.

Seriously bad service - leaves me feeling hopeless. I visited a GP in Australia a couple of years ago and was able to walk straight in off the street, and was seen within 10 minutes, even as a foreigner (Uk citizen in Aus). Why is our system so broken? Okay I had to pay £30 in Australia, but was totally worth it! When a pint cost £6+ in a pub these days, I'm more than happy to spend £30 to get my health checked / issues sorted out!