janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hillingdon-health-centre
Title: Fantastic surgery
Rating: 5 out of 5
Visited: July 2022
We have been with the Hillingdon Health Centre since 2016, they are a fantastic practice. All the GPs and nurses who I have encountered at the surgery have been knowledgable, compassionate and helpful in dealing with our medical needs.

We are a family of two adults and two young children so there have been a wide spectrum of things they've had to encounter with us. They’ve dealt with each of us in a professional manner. They are extremely patient centric and same day appointments can be given depending on the medical need.

There can be a wait of up to two weeks for routine appointments but I don't think that's unusual or hinders my care in any way.
GP surgery review: hillingdon-health-centre
Title: Impossible to make face to face appointment
Rating: 2 out of 5
Visited: June 2022
I have been with this health centre for 6 years and the service has been excellent. but for the past two years it is almost impossible to see a doctor, except by phone, even when I had perforated ear drum and almost deaf.
They seems to be too busy for patient care . I was sent for an x-ray but no one eve got back to me with a result . I was told we don't call the patient with an update if the result is normal . That doesn't cure the issue as to why I was referred to an x-ray in the first place and the problem is left unsolved.
I am disappointed and sorry to see the service and patient care to go down to this level. It is no surprising that A&E queues are growing longer , it is because a doctors visit has become pointless.
GP surgery review: hillingdon-health-centre
Title: Question please
Rating: 3 out of 5
Visited: May 2022
Please can someone explain why all the toilets at the practice have been 'Out of order' for the last three weeks. I have to bring an elderly person to the surgery quite frequently and this poses difficulties for her.
GP surgery review: hillingdon-health-centre
Title: Excellent surgery and lovely staff
Rating: 5 out of 5
Visited: March 2022
I’ve been going to this GP for 1 year, I have also registered my baby daughter. The service is brilliant. I would recommend them without any hesitation. 

I have experienced lovely compassionate service especially during my postpartum period and a lot of care towards me and my baby whenever we needed help ( treatment or simply advice) 

I really like the quick response to my online consultations which might not always be in the form of being given an appointment face to face but can be a call or simple response in a text message. 

They are also really good at uploading results very quick and giving the patients quick access. 

I cannot fault this surgery in anything and when needed I’ve always seen the doctor. 

Please also remember it helps them so much if you give accurate information in the online consultation and can upload a photo. A doctor will always call you if needed. I have found this the best service ever, time saving and effective.
GP surgery review: hillingdon-health-centre
Title: Won't make me an appointment
Rating: 3 out of 5
Visited: March 2022
As title says.  I got through on the telephone but they refused to make an appointment for me.  I have to fill out an e-consult and wait to hear back from them. Such a waste of everyone's time... I need to see a doctor - I've told you why - you have the booking system open in front of you - why not just make me an appt!??
GP surgery review: gordon-house-surgery
Title: Flu campaign
Rating: 5 out of 5
Visited: September 2023
The flu campaign was timely and well organised. My only criticism is that it shouldn’t be too difficult to organise this with over 65’s and other at risk patients being seated indoors and sitting for 5 or 10 minutes after the injection rather than being injected standing and advised to leave straightaway.
GP surgery review: gordon-house-surgery
Title: Annual flu campaign 2023
Rating: 5 out of 5
Visited: September 2023
My experience of receiving the annual flu jab at the surgery was excellent. The surgery contacted me directly, and I was able to book my appointment online through a handy link sent via text message. It couldn't have been easier. On the day of the appointment, the setup arrangements were all in place and appeared to be extremely well organised. All the staff, from the security person at the gate to the administrative staff and the nurse, were friendly and approachable, providing me with clear instructions on where to go. The entire process, from arrival to receiving the jab, took just a couple of minutes at most. I particularly like the outdoor clinic, which feels much less risky for those of us who are immunosuppressed compared to sitting in the waiting area. A huge well done and congratulations to the entire Gordon House Surgery team. I also want to take this opportunity to express my gratitude and appreciation for your care throughout the entire year. Keep up the great work. Best wishes.
GP surgery review: gordon-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
I attended for a flu vaccine which was being offered in the car park. It was very efficient I arrived was checked in & received my vaccine, my appointment from start to finish lasted 3 minutes.
GP surgery review: gordon-house-surgery
Title: Flu Jab
Rating: 5 out of 5
Visited: September 2023
Well communicated via messaging. Easy to book via phone. In and out in less than one minute. Super efficient. Well organised for delivery. I was literally in and out. Brilliant
GP surgery review: gordon-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
I'm attending the surgery for many years.
I always find the receptions Drs and nurses very caring .the doctors are always very professional they never rush me and nothing seems to be too much trouble for them I always feel reassured that my needs were met as far as possible 
I was never refused an appointment.
 and the staff were always polite and helpful
GP surgery review: gordon-house-surgery
Title: Swift, efficient service
Rating: 5 out of 5
Visited: September 2023
Went for my annual flu jab in September. The set-up at Mattock Lane is the same as usual; several 'lanes' and plenty of people around to make sure you go to the right place. All very quick; I think I was in and out and vaccinated in less than a minute.
GP surgery review: gordon-house-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: September 2023
The care I've received has always been excellent and timely. It was great to get the flu vaccinations so early in the season. My recent experience of a telephone appointment was very good and addressed my questions.
GP surgery review: gordon-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
We have been with this practice for a year now and I must say that this is so far the best Gp practice I have come across since moving to the Uk 16 years ago! The receptionists are very efficient, professional, friendly and helpful. They are very well trained and they always do their best to give an appointment especially when it's urgent. The medical staff who cared for us have all been extremely professional, efficient, kind, caring,  polite and they listen to our concerns. They show compassion and empathy which makes us feel very safe and very well cared for. All our appointments with Gordon House Surgery have always been positive. They keep us informed and always sends  Sms reminders about upcoming appointments. Thank you!
GP surgery review: gordon-house-surgery
Title: Great practice
Rating: 4 out of 5
Visited: June 2023
Too much digital for an 86 year old - Phone calls instead of face to face - too much comes in text messages - formerly I had at least 2 reviews a year face to face with my named Doctor - I've not seen him now since before COVID - post Covid things are a little different.
GP surgery review: gordon-house-surgery
Title: Professional and caring practice
Rating: 5 out of 5
Visited: February 2023
The staff at Gordon House are extremely professional, and you feel well cared for at all times. They remain one of the best GP Surgeries I’ve ever used. I’d like to highlight their mental health care which is outstanding, superior even to my specialist mental health unit.
GP surgery review: grand-union-health-centre
Title: Great practice!
Rating: 5 out of 5
Visited: June 2022
Doctors always avail for phone or in person consultation. This is a model practice for other surgery’s to follow especially the telephone booking system, GP availability generally and for working people for early morning or evening appointments.
GP surgery review: grand-union-health-centre
Title: Great costumer service
Rating: 5 out of 5
Visited: January 2022
Very satisfied with a Practice phone call extremely professional and with time to hear my concerns and also providing guidance what to do next.
Excellent..
GP surgery review: holland-park-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
I had a telephone consultation this morning to discuss test results. While a phone call is rarely as effective as a face-to-face meeting, the doctor was quickly up to speed with a range of issues. She was friendly, knowledgeable and reassuring and gave good advice, outlining the next steps.
GP surgery review: holland-park-surgery
Title: Consistently excellent
Rating: 5 out of 5
Visited: January 2022
This has been our family practice through a number of different health issues including a pregnancy.  I find the reception staff really helpful and that they tend to go out of their way to find solutions that work for patients.  The doctors themselves have always been diligent and innovative.  The nursing staff (particularly one individual - I am not sure if I can name people in a review) are just phenomenal, turning otherwise stressful visits into calm occasions.  Thanks so much to this excellent team, they have really made some stressful times much easier to handle.
GP surgery review: portobello-medical-centre
Title: 10 Years of exceptional care
Rating: 5 out of 5
Visited: November 2022
I have been with this practice for 10 years and also signed up my young daughter when she was born 7 years ago. I always felt the doctors and nurse gave great attention and care to my concerns for my heath as well as my daughter. They are professional and caring, well organized and quick in getting back to me or order extra exams or ordering medication. Highly recommended, the reception team are also efficient despite the high workload.
GP surgery review: portobello-medical-centre
Title: Trying to book an appointment or call back
Rating: 1 out of 5
Visited: October 2022
I have been a patient at this practice for many years , i have been trying to get an appointment this morning since 8am and phone was constantly engaged , eventually got through after 1.5 hours and receptionist was very unhelpful. No appointments and no call backs 
try calling again tomorrow. This is terrible service the receptionist did not want to know anything just no.
GP surgery review: portobello-medical-centre
Title: Slow/Poor Communication
Rating: 1 out of 5
Visited: June 2022
I had been with this medical centre for about 2 years. Every single time I tried to ring to make an appointment it would ring for an extremely long time, even if I was 'next in the queue'. One time when the staff picked up after the long wait, she was very rude and dismissive of the questions I had. Not the nicest experience unfortunately.
GP surgery review: portobello-medical-centre
Title: Truly exceptional!
Rating: 5 out of 5
Visited: May 2022
I am extremely happy with the GP. They are very professional. Every time I call my concerns are taken seriously, and when needed, referrals have been super quick. They ensure I am properly informed about everything, and I can attest to their commitment to solve my health issues. I am very happy to have found a GP and professionals that I feel I can trust and connect with.
GP surgery review: portobello-medical-centre
Title: Compassionate Care
Rating: 5 out of 5
Visited: March 2022
Thankfully I have not needed to have much interaction with GP's over the years other than the odd appointment. However, due to a recent change I needed a few appointments with my GP over a period of months and I cannot express how impressed I was with the care, compassion and quality of my interactions with my GP. They have been consistently supportive, have helped me to access the support I needed whilst being encouraging and not 'pushy'. They really took time to consider my preferences in terms of treatment and discussed possible options with me. 

Despite the administrative side being challenging - no specific appointment times meaning that it is very easy to miss an appointment, I would recommend this GP practice easily.
GP surgery review: portobello-medical-centre
Title: Disorganised practice
Rating: 1 out of 5
Visited: January 2022
I have found the receptionist rude and unhelpful. The team appear very disorganised. Arranging a simple
Repeat prescription is agonising. Repeatedly hung up on when trying to arrange correct medication being told “busy with other things” when having to call to rectify errors from pharmacy on medication quantities. Disappointing service and clear waste of NHS resources an on going concern
GP surgery review: bursted-wood-surgery
Title: No complaints from me!
Rating: 5 out of 5
Visited: September 2022
I have never had any problems with this surgery and in fact listening to my friends and family when they are 78th in the queue at 8 am I'm usually 4/5.  The receptionists are very helpful and have gone out of their way to help me get a repeat prescription when I have forgot to order, even when I was away on holiday! Today I did and e-consult and was called in 3 hours, great service! Can not fault, not sure what the other reviews are about to be honest......
GP surgery review: bursted-wood-surgery
Title: Poor quality of receptionists and admin staff
Rating: 1 out of 5
Visited: September 2022
I find the quality of admin service at Bursted Wood surgery very poor at the moment and I believe that the standard of care and attention to patients has declined considerably in the last 2 or 3 years. In my view, the doctors are not the problem but rather the quality and lack of professionalism of the reception staff and practice manager.

One simple example of this is that phone appointments are not always respected. Recently a doctor failed to phone me at the designated time/date. I had to wait approx 2 weeks for this call and despite the fact that I received two reminders of the date and time by text, nobody phoned.  When I rang later in the day, I was informed that there had been an error on the part of the admin staff but regrettably no attempt was made to apologise nor communicate with me.  Another phone appointment was made for me without my knowledge but with no indication of when/who or the reason why!  

Moreover, there is far too much emphasis on technology and the belief that the technology is infallible. An example of this is that test results which are entered on the system for one month often overwrite the results from the previous time 
and therefore it is impossible for the patient to compare results.

The receptionists are invariably on the phone or at their computer and make patients (the very few that are in the surgery) wait far too long. At this surgery, there are several staff in the back office – sometimes adjusting make-up and chatting.  Indeed, there seems to be a grudging acknowledgement of patients.  

I tried to contact the Practice Manager last year because of similar difficulties but she was on holiday for 3 weeks and had not designated a replacement. I believe that these difficulties stem from a lack of oversight, a somewhat cavalier approach and scant attention to the needs of the patients.

It was an excellent surgery for many years but, in recent times, it has really gone downhill.
GP surgery review: bursted-wood-surgery
Title: Great Service
Rating: 5 out of 5
Visited: September 2022
I have recently visited this surgery several times in the past few months. The waiting room has always been full and the receptionists are very helpful and polite, considering the amount of pressure they are under they are doing a great job. 
I found in the last year that the service has improved drastically post covid and feel that the reviews I have read on google are not a true reflection on the surgery.  I have had 5 face to face appointments and all GP's I have seen have been professional and have met my requirements. 
After a recent coffee morning which I attended, in which the practice manger was present, I can honestly say everybody I spoke to that was present feels that she is a good asset to the surgery.
 Keep up the good work!!
GP surgery review: bursted-wood-surgery
Title: Gone Downhill
Rating: 3 out of 5
Visited: September 2022
Sadly I have been with this surgery for over 30 years and was excellent and has gone downhill over the last couple of years. Reception staff need to learn how to have eye contact and just say a polite - "wont keep you a moment" and that would be fine for me to continue waiting but to not be acknowledged encourages irritability. That aside i would like to mention a lovely lady that helped me and was incredibly polite and efficient but i am not allowed to use names....she works Wednesdays and is in the back office mainly I believe. If all the staff could take a leaf out of her book the  practice may run more efficiently.
GP surgery review: bursted-wood-surgery
Title: Disgusting attitude with Receptionist
Rating: 1 out of 5
Visited: August 2022
Daughter had appointment with Dr receptionist made us wait 10 minutes before she slide the screen, told us to take a seat, then I needed to ask for an appointment with nurse phone was ringing and ringing the other receptionist answered and chatted about holiday, the other receptionist spoke to me. Bad service
GP surgery review: lyndhurst-road-medical-centre
Title: Horrible wait time
Rating: 3 out of 5
Visited: March 2022
Horrible waiting times, not seen for an hour after appointment time, came for my appointment with my daughter after school,noticed preferential treatment for other surgery users, very unacceptable practice and disappointed.
GP surgery review: plas-meddyg-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
I have never had a poor experience at Plas Meddyg the reception always tries to help, the doctors give me confidence and they seem genuinely interested in your problems.
GP surgery review: plas-meddyg-surgery
Title: Listening Practice
Rating: 5 out of 5
Visited: May 2023
The medical staff listened attentively to both myself as a patient and my spouse whose observations are often more relevant than my symptoms. There was no rush. The doctor made sure that we both understood the process and progress of my condition. Reassuring and encouraging in every way.
GP surgery review: plas-meddyg-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: May 2023
Doctor was professional and very informative, she made me feel perfectly at ease and I left feeling that my visit had been a successful one.
GP surgery review: plas-meddyg-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: May 2023
The signing in and reception experience and attitude very good
The doctor was welcoming and listened and was responsive and supportive
GP surgery review: plas-meddyg-surgery
Title: Telephone calls
Rating: 2 out of 5
Visited: April 2023
Was number 1 in queue for 12 minutes, then got through to be asked if I could hold the line. Still waiting & it's 4 minutes. Are they having a cup of tea?. Once answered should they not talk to you first. Terrible telephone service. Need to sort this out sooner rather than later.
GP surgery review: plas-meddyg-surgery
Title: Speedy response
Rating: 4 out of 5
Visited: April 2023
I completed an e consult for my son this morning and within an hour, I've had a phone call and a prescription sent to my local pharmacy. Very speedy service. In todays society we are very quick to complain and slower to compliment, so thank you to the surgery for your prompt response, great service and much appreciated
GP surgery review: plas-meddyg-surgery
Title: Attentive practice
Rating: 5 out of 5
Visited: March 2023
Personal attentive interaction between professionals and patient. Efficacious and reassuring with progressive outcome
GP surgery review: plas-meddyg-surgery
Title: Excellent double appointment
Rating: 5 out of 5
Visited: March 2023
I appreciated the GP making me a second double appointment after an earlier single appointment that was insufficient. The appointment was informed and thorough. I appreciated the competence and professional care.
GP surgery review: plas-meddyg-surgery
Title: Good practice
Rating: 5 out of 5
Visited: March 2023
Doctors actually listen to you and are caring
Sometimes it’s difficult to get an appointment and have to wait ages on the phone.
GP surgery review: plas-meddyg-surgery
Title: Can't book appointments
Rating: 4 out of 5
Visited: March 2023
Cannot book appointments more than 7 days in advance. Have to check back everyday to see if there are any availabilities. Other surgeries have the option to book more than one week ahead.  Cannot keep checking or calling for availabilities since I work 9am-7pm. Never any appointments available when I do check.

The GPs and nurses are very good. But shame about the appointment booking system. Should have it changed to allow you to select later dates. Especially if you have a message from the GP to say you need an appointment.
GP surgery review: the-albion-surgery
Title: Great doctors surgery
Rating: 5 out of 5
Visited: December 2022
A big thankyou to the all the team submitted a e consultation form in  Monday morning and was seen Tuesday afternoon  very professional as allways  thanks to the doctors that got things sorted for me  in these very busy times
GP surgery review: the-albion-surgery
Title: Take forever to answer calls
Rating: 1 out of 5
Visited: November 2022
I was on hold during my lunchtime, from 1:15pm. I held on for 40minutes. I was number 9 in the queuing system the hold time I was on hold, which lead me to believe, all calls are just left on hold whilst staff eat their lunch!! Disgusting service,
GP surgery review: the-albion-surgery
Title: Take forever to pick up calls
Rating: 2 out of 5
Visited: October 2022
I waited exactly 54 mins for someone to answer my call. I was number 10 when I first dialled and there is no way it takes this long to get down a list of 10 people. Absolutely ridiculous. Patients are clearly being put on hold and forgotten about. I hung up in the end and will either call again tomorrow or go there physically if it means getting help sooner.
GP surgery review: the-albion-surgery
Title: Unfriendly & Rude
Rating: 1 out of 5
Visited: October 2022
Was rudely spoken to by the receptionists who maybe shouldn't deal with the public. Not only rude to myself but the elderly woman ahead of me. After asking for an appointment was told  you have to do an e consult/triage. I asked why and was informed that  it's been like this since covid
GP surgery review: the-albion-surgery
Title: Very good surgery
Rating: 5 out of 5
Visited: July 2022
The staff are always helpful and the doctor I see is very considerate towards my needs. Nothing is ever too much trouble. I have every confidence in my doctor and the practice.
GP surgery review: the-albion-surgery
Title: Very Sick. Refused an Appointment
Rating: 1 out of 5
Visited: June 2022
My questions about booking an appointment were not only ignored but I was told 'You can't see a doctor' while trying to explain that their online platform has repeatedly failed. Their website claims that appointments can be made over the phone but the counter staff very strongly refute this and merely repeated that the only way is to use their website, add that 'It's been that way for 2 years' as if that was a reasonable excuse to refuse a seriously ill patient any form of care or assistance. In trying to explain my situation and ask what I was supposed to do, I was just  told 'Sorry'.