janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: priory-gardens-surgery
Title: Tired staff, showing lack of attention to detail
Rating: 3 out of 5
Visited: July 2022
I ordered my repeat prescription on 4th July 2022 for my asthma inhalers as I've been an asthmatic all my life.

Was told to wait 3 working days. I attended surgery on 3rd day and the staff said they have no g.ps to sign off repeat prescriptions.


Therefore went to A&E an was immediately prescribed my asthma medication.

Not sure what's is happening at this surgery.


Thank you
GP surgery review: priory-gardens-surgery
Title: Practice  visit
Rating: 4 out of 5
Visited: July 2022
Very understanding,helpful and sympathetic receptionist and doctor.Medical issues resolved quickly and efficiently. Thank you!
GP surgery review: priory-gardens-surgery
Title: Amazing staff
Rating: 5 out of 5
Visited: May 2022
The receptionist was amazing in given the accurate explenation! The next day i called the survgery and the lady on the telephone was gentle and kind
GP surgery review: priory-gardens-surgery
Title: Always helping out, Fantastic practice!
Rating: 5 out of 5
Visited: May 2022
Wen I have to visit the practice, the people at the desk are always friendly! Always!
When I have to call the practice, I get a helpfull an friedly person at the phone. They take the time to listen and giving their advice!
The doctors are doing all to help you out as good as THEY can. They listen carefully and give you a good advice.
I am very happy with tPriory Gardens Surgery.
For me is the most important thing that when you get friendly help at the desk you feel better already!
Thank you all for what you've done for me, and how you've helped my at all those years!
Please go on like this!
GP surgery review: priory-gardens-surgery
Title: Feedback
Rating: 4 out of 5
Visited: May 2022
Dr rang and I missed the call so he rang me back. He listens took note and advised. 
I would recommend that there is an offer to record the telephone calls and send the transcript to the patient. You can’t always remember after the conversation the full details. E.g I can’t remember how long he said it would take for the tablets to work. If I had the transcript I could refer to it and confirm it is 4 weeks.
GP surgery review: priory-gardens-surgery
Title: Easy access to care
Rating: 5 out of 5
Visited: April 2022
I called in the morning with an issue I felt needed seeing. I explained my issue and the receptionist told me that would be a routine issue. They explained the difference between routine and urgent and I was happy with that. They booked me in for the next appointment which worked around my job and I was seen face to face. I felt the Clinician listened to me and wanted to help. I am confident in the care they have provided and whats to come, they will be able to help me resolve my issues.
GP surgery review: priory-gardens-surgery
Title: Beyond useless
Rating: 1 out of 5
Visited: April 2022
Waited a week to see the doctor and when I turned up for my appointment and signed in I was told he wasn’t available and would seeing a nurse do ?  I had literally seen him walk through reception 2 minutes earlier!!!! I told the nurse he was in the building and she said he wasn’t and was on call , beyond useless is being kind absolute joke of a surgery now but I doubt anywhere else is much better. Still waiting to hear back from the doctor. Queue copy and past response!
GP surgery review: priory-gardens-surgery
Title: great experience
Rating: 5 out of 5
Visited: April 2022
i visited the surgery last week with my granddaughter who had a urine infection. I left a specimen with the receptionist who was extremely helpful and got a callback from the nurse 2 hours later. The nurse was friendly and very helpful. she sent a prescription to our local pharmacy and we picked it up half an hour later. 
i found the whole experience very efficient
GP surgery review: priory-gardens-surgery
Title: Good Service
Rating: 5 out of 5
Visited: March 2022
I had a issue and seen the same day. The Receptionist was lovely and really took the time to understand me. The GP saw me face to face.
GP surgery review: brooklands-health-centre
Title: Cannot get an appointment
Rating: 1 out of 5
Visited: August 2022
When you get to see someone or even talk to a member of the medical team on the phone they are fantastic however it is almost impossible to do this. I have been trying every day for 6 weeks and cannot get an appointment at all. Fewer than 15 appointments are released each day for the thousands of patients registered at the practice. NHS adverts telling us to get possible cancer symptoms checked are pointless if we cannot get an appointment to get them checked. I am terrified that I have these symptoms and can't get anyone to see me because the practice has taken on too many patients for too few medical staff.
GP surgery review: brooklands-health-centre
Title: Impossible to book an appointment
Rating: 1 out of 5
Visited: August 2022
I have tried twice in one week to book an appointment to see a doctor because I have sprained my ankle.
The lady that answer the phone told me first time when I called, is to late because they will close in 30 min, she was rude asking me if I know what time is it.
Second time when I called for the same issue, it was 10 o'clock in the morning and she said if I want an appointment I should call at 8 o'clock in the morning.
The app is not working, the website is not working and on the phone is impossible to book an appointment. I am very disappointed about the services, it looks very hard to speak with a doctor when needed.
GP surgery review: brooklands-health-centre
Title: Good service
Rating: 4 out of 5
Visited: August 2022
I called first thing today and to my suprize was offered a f2f appt this morning.

The medical practitioner who cared for me was kind, listened to me and gave me good advice and treatment.

My last 2 interaction with this practice have both been really positive, 
as a medical practitioner myself I understand how hard working in this profession can be at times, but you are All doing an amazing job, so please keep up the good work.

Thank you
GP surgery review: brooklands-health-centre
Title: Great Dr
Rating: 5 out of 5
Visited: August 2022
Had a medication review and very knowledgeable about the medication and what needs to be checked and how to go forward very pleased with the Dr
GP surgery review: brooklands-health-centre
Title: Nothing but praise
Rating: 5 out of 5
Visited: August 2022
Having recently moved to the area a year ago with my young family, I am very impressed with this practice, it can be a bit tricky to get an appointment, but when I do get one, the staff have been amazing from the receptionist to the nurses and GP's, I have felt listened to and well cared for, especially when I call about my toddlers. The NHS is under pressure, but Brookland's Health Centre go above an beyond. I am happy to be a patient with this practice, I have nothing but praise, gratitude and admiration. Thank you
GP surgery review: brooklands-health-centre
Title: Medication review
Rating: 5 out of 5
Visited: August 2022
The pharmacist was very knowledgeable about the medication and extremely helpful towards my fathers needs and explained what was available within the practice and other medications that could help if needed. I was very impressed with his experience and knowledge.
GP surgery review: brooklands-health-centre
Title: Avoid at all cost
Rating: 1 out of 5
Visited: July 2022
Do not join this Doctors as it is not fit for purpose. It is run by an off shore company, it has no catchment area so is massively over subscribed and rarely has more than 1 doctor working. You can never get an appointment no matter how urgent. I have now moved my family to another surgery on the advice of a medical professional at the this surgery.
GP surgery review: brooklands-health-centre
Title: Brooklands medical center
Rating: 2 out of 5
Visited: June 2022
So so upsetting after waiting for 40 min on the phone and telling me they don t have any appointments available for my son and to ring 111!
GP surgery review: brooklands-health-centre
Title: Book an Appointment
Rating: 1 out of 5
Visited: June 2022
I'm so disappointed,  for about 3 days now trying to book a follow up appointment for my skin problem and every time i call , even if i call in time no appts left, and today when i was nr 2 in a queue the phone call ended up, needed to call back again straight away, obviously i have been placed above nr 30 in a queue after that! How's this possible, and how cand i get in contact with someone? Why this is happening? Can nothing good can be put in place without experiencing everytime something similar?? Now i will end up without appointment and need to call again tomorrow morning, tomorrow i fell i will have same issues, and hopefully in 1 yeatr time i will get one to be seen!
GP surgery review: brooklands-health-centre
Title: Horrible receptionists!!
Rating: 1 out of 5
Visited: April 2022
Absolute horror when ringing the reception desk!! I am just over six weeks pregnant and needed to speak to the GP to get a referral for EPU and midwife and the receptionist was so rude, without any empathy she blasted at me that doctors don’t deal with pregnancy!! Sure they don’t but nhs website directs me to my Gp!! It’s a nightmare to ring this surgery every single time and I avoid it as much as I can.
GP surgery review: trumpington-street-medical-practice
Title: Thank you
Rating: 5 out of 5
Visited: April 2022
I had a really bad seizure yesterday which impacted my speech and I phoned Clay Farm Surgery, Trumpington rather distressed.

The receptionist was so friendly, helpful and supportive (and very patient).  I have so much gratitude to her and she also spoke to a doctor for me who when contacted advised me to go straight to the hospital.

Both were amazing and I felt very safe, even though I was aware I was quite scared. 

Thank you and I am generally very satisfied with this surgery, modern premises and staff. The services they offer are good and I also appreciate not having to see staff wearing depressing, outdated uniforms (especially receptionists) and enjoy the music they play in the waiting area.

Thank you again and well done to the receptionist who I spoke to, so calm, and professional and knew the right things to say and do.
GP surgery review: trumpington-street-medical-practice
Title: Poor Administration
Rating: 3 out of 5
Visited: April 2022
System is confusing and full of bureaucracy, admin staff are not incentivised to help patients and create an unwelcoming atmosphere. Otherwise excellent medical staff.
GP surgery review: trumpington-street-medical-practice
Title: Poor
Rating: 1 out of 5
Visited: March 2022
Actually, I have not had a bad experience with doctors or nurses. Nobody is perfect. Consistently had issues with reception team member or members which is important since they are the initial interface with the public. Horrible experience since they are inconsiderate, unhelpful and inefficient.
GP surgery review: thorpe-road
Title: Fantastic Practice
Rating: 5 out of 5
Visited: February 2022
I joined this practice late Jan 2022. In this short time I have received the best care I've  had in years.  All staff from Receptionists to Dr'sare kind,caring,polite.  I highly recommend this Surgery.. I  am  not the healthiest of ppl and the care I am being given by this Surgery is fabulous. Thankyou
GP surgery review: thorpe-road
Title: Instant Action
Rating: 5 out of 5
Visited: February 2022
After calling in with concerns regarding my Prescription being changed to an inferior product at a local Chemist, my Prescription was immediately changed to the named version within 24 hours, ensuring I receive the product I always had. Fantastic attention to detail, and great patient care as always. The new website has a Dyslexia friendly font if you search for it, a brilliant innovation. Well done Thorpe Road.
GP surgery review: thorpe-road
Title: Great service
Rating: 5 out of 5
Visited: January 2022
Very professional approach and the phone appointment with the doctor was very cordial and the doctor explained in detail and was ready to answer any doubts I had.
GP surgery review: thorpe-road
Title: Extremely helpful
Rating: 5 out of 5
Visited: January 2022
Brilliant GP that spent time to explain things , listen & discuss. Admin are always so helpful and sorted out an issue I had very efficiently.
As a nurse I am very happy with this practice and would recommend it.
GP surgery review: new-queen-street-surgery
Title: Flu jab
Rating: 4 out of 5
Visited: October 2023
Had my flu jab which was quick and easy. In and out without any fuss. Limited slots left even though I rang as soon as it was possible. Would have been good if they also offered Covid jabs as well as it meant going to two different places.
GP surgery review: new-queen-street-surgery
Title: Excellent Experience
Rating: 5 out of 5
Visited: October 2023
I couldn't of wished for a better experience.  I walked in, was greeted by a lovely, friendly lady. I was shown straight through to a room where I received my jab. The man was friendly and kind. The jab was completely painless.  I was shown out by another lovely lady.
GP surgery review: new-queen-street-surgery
Title: Flu booster
Rating: 5 out of 5
Visited: October 2023
The experience was friendly, quick with no wait in fact they were waiting for people to come in. One way system in and out as used in previous years worked well again.
GP surgery review: new-queen-street-surgery
Title: Flu vaccination
Rating: 4 out of 5
Visited: October 2023
Pre booked flu vaccination appointment. 
Organised, prompt and efficient transition of patients through the surgery. 
Thank you.
GP surgery review: new-queen-street-surgery
Title: Very helpful in the end
Rating: 4 out of 5
Visited: October 2023
After spending the whole of yesterday continuously ringing the surgery since 8am I was being told every single time the queue was full so I couldn’t even hold the line to speak to someone. Eventually got through at 4pm but of course was then too late to see anyone and they told me they couldn’t book me an appointment or phone call for tomorrow I would have to do the whole process again! 

Luckily, the next day I did exactly the same thing but this time managed to get in the queue at 8am and spoke to someone at 8:20am. They gave me an appointment for my 8 month old at 9:15am. The doctor was very kind and helpful. Put my concerns at ease and was able to tell me what next steps would be if she didn’t improve.
GP surgery review: new-queen-street-surgery
Title: Excellent
Rating: 5 out of 5
Visited: October 2023
I don't understand the reviews I've read on this surgery before. It's excellent! I was in, jabbed and home before my appointment time had even started! As for business as usual, it's great. They're super helpful and so kind. I would 100% recommend!
GP surgery review: new-queen-street-surgery
Title: General feedback
Rating: 4 out of 5
Visited: September 2023
Flue jab was efficient and fast with no real waiting - staff were very accommodating - parking was easy and I was in and out in approx 5 mins
GP surgery review: new-queen-street-surgery
Title: Speedy treatment
Rating: 4 out of 5
Visited: September 2023
As I was feeling very unwell a friend contacted the surgery for me, within 10 minutes a doctor had rung back, asked me into the surgery for examination and diagnosed what was wrong and prescribed antibiotics which I collected from the pharmacy next door.  From start to finish, from initial telephone call to arriving back home it all took just 1 hour.  I couldn't have asked for better or speedier treatment.
GP surgery review: new-queen-street-surgery
Title: Flu jabs
Rating: 3 out of 5
Visited: September 2023
Attended the surgery for my flu jab which was quickly and efficiently done without queuing. There is not anything else I can say but I have to get to three hundred characters before this review is approved.
GP surgery review: new-queen-street-surgery
Title: Not as good as it used to be
Rating: 5 out of 5
Visited: September 2023
The flu vaccine this year was brilliant very friendly staff my appt was 10.00 no queues  really easy
GP surgery review: rothschild-house-group
Title: Efficient and effective service
Rating: 5 out of 5
Visited: December 2022
It’s always been easy to get an appointment or an answer from the doctor thanks to the triage system, and they recently updated their phone system with the option for an automatic callback when you reach the front of the queue so I don’t have to stay on the phone waiting on hold, makes life a lot easier. 
Always a friendly service even when they’re very busy, my doctor is very responsive, reassuring and thorough. 
Overall very pleased to be a patient at Rothschild House.
GP surgery review: rothschild-house-group
Title: Decisive diagnosis
Rating: 5 out of 5
Visited: November 2022
On Tuesday 15th November I contacted the practice because some concerns had arisen the previous weekend when fell walking. I explained my symptoms and later that day was given a face to face consultation with a GP. I was given a decisive and inciteful diagnosis and advised to attend the A&E at my local hospital as soon as possible. Blood and ECG tests confirmed the GP diagnosis and I was admitted for an angiogram that night, during which a stent was inserted in one of my heart arteries. Quite simply the GP's diagnosis could well have been life saving.
GP surgery review: rothschild-house-group
Title: Fast and highly professional service
Rating: 5 out of 5
Visited: November 2022
I phoned at 9am with a respiratory problem and was given an appointment with a doctor, prescribed and medicated all within 2 hours that same morning. That’s is amazing service. And I was reviewed by another GP just 2 days later, as a follow up.

Additionally, I received professional and highly courteous assistance from the receptionist/telephone team and a very rapid turnaround from the hardworking dispensary team. 

In these difficult, hectic times, that’s fantastic, 5 star service.

Thank you and well done, Rothschild House Group.
GP surgery review: rothschild-house-group
Title: Simply the best
Rating: 5 out of 5
Visited: November 2022
I had debated whether i should bother my GP with what seemed to me to be quite minor niggles. But i decided i should go last week and as always i was listened to, given a thorough check up and referred to various other services for a bit of an MOT. As a family we have been attending this surgery for over 25 years and I can honestly say I have nothing but praise for this wonderful practice and all who work in it.  From reception, pharmacy and the GP's themselves first class service every time. I consider us very lucky to have such a great local practice - long may it continue.
GP surgery review: rothschild-house-group
Title: Great support and practice
Rating: 5 out of 5
Visited: June 2022
I phoned the surgery late Friday afternoon to seek advice on suspected appendicitis. Within 40 minutes I was sat face to face with the GP being examined. I was then referred to the Surgical Assessment Unit at the hospital which streamlined my waiting time. It has now been confirmed as appendicitis. Thank you to the GP for the excellent service, accurate diagnosis, and professionalism.
GP surgery review: bennetts-end-surgery
Title: Hard to reach them over the phone
Rating: 1 out of 5
Visited: July 2022
Phone lines are always busy, and once you do get through, you are No 9 in the queue. Phone gets cut off sometimes after holding for 30 minutes. hardly any appointments available. Terrible reception service but most Doctors have been goods so far. Need to change their front office staff.
GP surgery review: bennetts-end-surgery
Title: Helpful and avalable
Rating: 5 out of 5
Visited: June 2022
The surgery is easy to contact . Staff are always pleasent and helpful . The medical and clinical staff are kind and its possible to book a. Consultation within a reasonable time .
GP surgery review: bennetts-end-surgery
Title: Unable to contact by phone
Rating: 1 out of 5
Visited: June 2022
I have been trying to call for a phone appointment to review my medicines. The doctor sent me a text to arrange. But the phone lines are not being answered and I don’t have the spare time to sit at home keep trying all day. So, they probably won’t let me have my medication now because they need to review it with me
GP surgery review: bennetts-end-surgery
Title: Prostrate Cancer
Rating: 5 out of 5
Visited: June 2022
49 years old, I had no obvious symptoms of prostrate cancer and was actually being seen for something quite different. Following blood tests and examination a certain young GP at Bennett’s End Surgery was concerned. Sent me for more blood tests, MRI and biopsy. Diagnosis was indeed prostrate cancer. Called me regularly in the evening, sometimes at 19:30/20:00 to see how I was. I have now had major abdominal surgery which removed the prostrate and the surgeon believes has cured me 100%. I’m now on the long road to recovery but If it wasn’t for the professionalism and diligence of this GP at Bennett’s End Surgery I would most likely have gone on and only found out about the cancer when it was too late and incurable. I appreciate the frustrations with appointments etc, however will always be indebted to this practice and to more importantly this GP who went in my opinion above and beyond to ensure my health for the future. Thank you.
GP surgery review: bennetts-end-surgery
Title: Beyond hopless
Rating: 1 out of 5
Visited: May 2022
I have been trying to get through to this surgery for 7 days, all i get is sorry the person you are calling is on another call. I was involved in a traffic accident and as i am not getting paid while i am off work, due to the injury i need a sick note. I tried the NHS app and there is a 4 Week wait for an appointment. This should not be happening in this day and age.
GP surgery review: bennetts-end-surgery
Title: Can’t get in to see them or talk to anyone
Rating: 1 out of 5
Visited: May 2022
After calling over 184 times can’t get to talk to anyone. They need to stop with the calling and start seeing people again so everyone doesn’t need to fight for their call to be answered and it doesn’t even after continuous redialling,worse surgery I’ve had to deal with
GP surgery review: bennetts-end-surgery
Title: Extremely Poor Surgery
Rating: 1 out of 5
Visited: April 2022
Took a year to get through on the  phone, when I did spoke to a doctor who said she wanted to see me, unfortunately I had contracted covid 19 so was unable to at that time, but when clear I tried phoning again for a face to face appointment took me three days to get one and then it was a phone call and I was just palmed off on physio again, no examination and no response to other problems I had what a sheer waste of time. There is just no care anymore and it seems like they just don't care either. Just what are we paying for in our national insurance, poor GP service and very poor hospital
GP surgery review: bennetts-end-surgery
Title: Not happy with access to this practice
Rating: 1 out of 5
Visited: April 2022
The doors have closed and the phone is engaged all the time.  It's very frustrating.   Needed to book an appointment for my husband as his BP is up.  Could not get through at all.  I gave up trying after nearly half an hour of repeated dialing.   It's a real worry.