janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: falkland-surgery
Title: frustrating
Rating: 3 out of 5
Visited: March 2022
to arrange an e consult the web page states that you have to accept cookies before you can get onto the e consult page some of these cookies go to third parties and it does not give you the option to remove these cookies. I think that the use of this information gathering for third parties is an infringement of my personal rights and should not be allowed. When I need to contact my Dr other than by phone as it can take a long time for them to answer I should not have to make any of my details available to third parties. Any information should remain between you and the  surgery.
GP surgery review: falkland-surgery
Title: Very pleased!
Rating: 5 out of 5
Visited: January 2022
I don't normally write reviews but with all the unfair criticism of the NHS, I thought I would share my very positive recent experience of the surgery.

Having completed a Econsult which did not diagnose my problem, I telephoned the surgery. A very helpful lady answered, took some details and sent me a link in order to submit a photograph. Less than an hour later I was called by a GP and had a face-to-face appointment shortly after. The GP was friendly, thorough & professional and prescribed an antibiotic. Now, a week later, my symptoms have all but disappeared.
GP surgery review: falkland-surgery
Title: Proper listening of patient problem
Rating: 5 out of 5
Visited: January 2022
We are new to UK and consulted Falkland Surgery twice, one for my health problem and other of my son (3 years). In both cases (it was e-Consult), attending GP was listened to our problem with full patience  and advised considering we are new to weather here. I have heard stories about delay in NHS on internet. But to my surprise, GPs here are totally supportive. For now, I would like to rate Falkland Surgery and its GPs 5/5 !
GP surgery review: hughenden-valley-surgery
Title: Difficult to contact and no continuity
Rating: 1 out of 5
Visited: May 2023
Contacting the clinic is a nightmare. When you phone them, you stay on hold forever, but there is no other way. You can book an appointment online, althought there aren't many slots (which I can understand, seeing the NHS situation generally), but you can't book phone consultations. For those, you have to call them and they will give you a slot. It would save time to both them and us to be able to do it.
They don't give their email address to patients, so if you just need to send exams results or other documents, you need to go there in person - which is absurd in 2023. I can understand they need an email address just for oother clinitians (which is what I got told), but they could easily have a second one for patients. Another thing that would reduce the number of the phone calls and save time to everybody.
Once you get an appointment, the doctors are generally good, but often they don't read your file beforehand, so there is no continuity and you need to explain everything from the beginning. 
They also don't get back to you: I left some documents at the reception as instructed and waited for a phone call to discuss them, but that didn't happen. I had to chase them up, which again it's a difficult as there are no appointment slots that are soon and calling them is a knightmare. Once I was able to talk to a doctor, I had to explain the whole situations once again.
Again, the fact that there is not continuity is one of the worst aspects.
They are on PatientAccess and AskFirst, but with the former they don't allow you to send messages, and with the latter, they don't reply to them.
It seems like there is a lot of admin work that needs to be done and the doctors need to read the patient files and not forget about them as soon as they walk ou of the door.
GP surgery review: hughenden-valley-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: March 2023
The surgery has been very stretched of late, for various reasons beyond their control. 
I had a telephone appointment today (Saturday) with a doctor on various ailments, the doctor was fantastic, very patient & thorough with her assessments and gave me a detailed plan on each area. I am extremely grateful and reassured as ever  by Hughenden Valley surgery’s continued service and dedication. Thank you.
GP surgery review: hughenden-valley-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: February 2023
Efficient pleasant service from first phone call to follow up checks, along with fast follow up contacts and checks.
GP surgery review: hughenden-valley-surgery
Title: Used to be good
Rating: 2 out of 5
Visited: January 2023
It's such a shame how much this GP practice has gone down hill. Never used to have to wait on the phone and now you wait half hour minimum. I called today, was advised I would retain my queue position if I opted for a call back.. it took 1.5 hours for a call back. You expect people to be at your beacon call and keep their phone on them so you're there for the call back, we have jobs too, we can't sit and wait that long. You can't get an appointment online, you can't contact any other way but phone. I don't know how I'm supposed to get an appointment. It's unreal.
GP surgery review: hughenden-valley-surgery
Title: Quick consultation
Rating: 4 out of 5
Visited: December 2022
Saw pharmacy about throat pain and was advised to see Dr, so called surgery , they called back an hour later and I saw Dr half an hour later. There was a wait on the phone but all staff helpful and knowledgeable. They are busy but I was treated efficiently.
GP surgery review: hughenden-valley-surgery
Title: Good Service
Rating: 5 out of 5
Visited: December 2022
Due to an emergency was asked by the practice to move my appointment to a special Saturday morning surgery. Was very impressed with the commitment of the doctor with coming in on a weekend and helping me with my systems.
GP surgery review: hughenden-valley-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: December 2022
I called the dr at 3.30, they called me back at 4.30, and asked if I could get to the surgery in 10mins. I got to the surgery was seen straight away and given 4 different medications to take. The dr was amazing .
GP surgery review: hughenden-valley-surgery
Title: Excellent GP
Rating: 4 out of 5
Visited: December 2022
My GP is always excellent as she was today, but today I felt I also had to comment on the services of the male receptionist on duty. He was very attentive and helpful to all patients both in person at the desk and on the telephone.
GP surgery review: hughenden-valley-surgery
Title: Terrible service
Rating: 1 out of 5
Visited: November 2022
Not only did I have to wait three weeks to see the doctor of my choice (because they specialise in a particular field) but while waiting for the date, my appointment time has been changed three times via text with no easy way to change if it doesn’t suit - bar calling the main telephone line and getting stuck in the queueing system for 40-odd minutes to actually speak to someone - and that’s even if I want to cancel it. They want the public to be responsible and not skip appointments, but the surgery doesn’t really make it easy for people to do so.
GP surgery review: hughenden-valley-surgery
Title: Impossible to book an appointment by phone today
Rating: 3 out of 5
Visited: November 2022
I have been using Hughenden Valley Surgery since 1979. In those days if you needed an appointment you would phone early morning and be given a time that morning.
If only we could turn back the clock as there are now so many people using this surgery and it feels impossible to make an appointment. 
The online system earlier this week was offering a couple of appointments towards the end of December and first week of January 2023. An alternative was at the end of November. 
I started trying to phone around 10 and the phone was engaged, I kept on pushing the redial button throughout the morning and just after 1 a message came on saying closed till 2 to change over staff. I tried many times in the afternoon and even tried the Chequers Surgery in Prestwood but that was also engaged. By chance around 5.45 the call was answered by the system, politely reminding people not to get abusive with a call handler (if you could even get that far) and I joined a queue of 10. By 7.20 the system was still saying 3 ahead of me and as I had been waiting over an hour and a half gave up.
This is not good when you hear of surgeries in other parts of Bucks and Somerset that takes a call in the morning and the patient can see the GP that morning. A lot of effort has gone into the Covid-19 vaccine programme there and it would be good if Hughenden Valley Surgeries could concentrate on seeing their patients.
GP surgery review: observatory-medical-practice
Title: Excellent service thank you
Rating: 5 out of 5
Visited: January 2023
I'd like to thank the practice for helping my young adult son on 29 December. You must have been so busy after the bank holidays. I called early morning and got through quickly to a polite, helpful receptionist who took the info on our problem and said a GP would call back. Within 45 minutes we had had a call from a friendly efficient GP and got treatment sent to the pharmacy. He had been really ill for many days and this made a huge difference. I'm very grateful for your care, thank you all.
GP surgery review: observatory-medical-practice
Title: Exceptional service
Rating: 5 out of 5
Visited: January 2023
I arrived at the practice without an appointment this morning Friday 20th.  I had a specific concern regarding an unexpected symptom.  I was seen by the Duty Doctor within 20 minutes.  He was reassuring and kind.  Thank you.
GP surgery review: observatory-medical-practice
Title: Outstanding GP Care
Rating: 5 out of 5
Visited: December 2022
I first met my Doctor back in 2015 and have received outstanding care ever since. I suffer with a severe medical condition that has resulted in me needing to visit the practice on multiple occasions. On every visit, my GP has shown me the most incredible compassion, kindness and understanding. My GP has always gone above and beyond to help and support me, including successfully referring me for an urgent Laparoscopy in 2019 despite the department not accepting any new referrals at the time. In 2020 my GP was also involved in the care of my Father, who very sadly passed away at home just three weeks after his cancer diagnosis. My GP telephoned me and my immediate family individually the same day to check how we all were and offered to chat whenever we needed it. Just six months later, my GP was involved in the care of my Mother who had also been diagnosed with cancer. I have submitted numerous e-consults with my GP over the last few months, they have all been delt with incredibly quickly. I'm convinced that my GP must me fed up with seeing my name pop up on the computer screen.
GP surgery review: observatory-medical-practice
Title: Very well organised, well staffed, pleasant surgery
Rating: 5 out of 5
Visited: December 2022
It is always a pleasure to go to this surgery. It is pleasant, airy, well staffed, and very efficiently organised. You rarely have to wait for your appointment, and all the staff who I have encountered have been extremely empathetic, and helpful.
GP surgery review: observatory-medical-practice
Title: Overstretched and disorganised administration
Rating: 1 out of 5
Visited: September 2022
Registered with practice 9 years - never sent for health check up - 3 months with new practice and surprised no checkup carried out so immediate appointment. One Daughter’s blood test -12 weeks from first requesting to results. Another daughter with iron issues only half results sent through ( it was on two pages). Doctors good , some doctors brilliant, nurses lovely but coordination admin chaotic and time wasting for both doctors and patients.
GP surgery review: observatory-medical-practice
Title: Wonderful phlebotomist!!!
Rating: 5 out of 5
Visited: August 2022
Phlebotomist is the best I’ve ever seen! Very caring and careful! Always concerned about my experience and asked about my pregnancy each week! Wonderful person and extremely skilled phlebotomist!!! I owe her a coffee!
GP surgery review: observatory-medical-practice
Title: Responsive and skilled practitioners
Rating: 5 out of 5
Visited: July 2022
The skilled and prompt response of reception staff, GP, and practice paramedic enabled my husband to receive appropriate treatment quickly, and he has been able to return home after a short hospital admission. A truly excellent service. Thank you very much.
GP surgery review: observatory-medical-practice
Title: a great experience
Rating: 5 out of 5
Visited: May 2022
My family and I have been registered at OMP since we moved into Oxford in 2013/4. I have always had a positive experience when seeing a GP or a nurse - thankfully not that often but it has always been very straightforward. My son has lately had his preschool vaccinations, and I just wanted to write in to say thank you - it could not have been a more positive experience for him. Well done to all and for all that you have been through during the pandemic and beyond.
GP surgery review: observatory-medical-practice
Title: Simply the best
Rating: 5 out of 5
Visited: May 2022
I am so glad I moved to your surgery everyone is amazing.
The receptionists Dr and nurses amazing make a visit or call to the Dr a good experience thank you
GP surgery review: observatory-medical-practice
Title: Unusually fantastic experience - Thank You!
Rating: 5 out of 5
Visited: March 2022
What a fabulous experience dealing with Observatory Medical Practice has been - a special shout out to the ladies on Reception, as well as the Doctors, who have really gone way beyond the extra mile to assist me over the past 48 hours. Thank you so much.
GP surgery review: burnham-health-centre
Title: Bad experience
Rating: 1 out of 5
Visited: October 2023
I waited from 8am until 9.30am for my call to be answered only to be told that no more appointments were available. I was told more appointments would be released at 1pm, so decided to walk to the surgery to book one. Upon arrival I was informed that these slots had to be booked online. I was then told to drive to Wycombe Hospital to be seen, but did not feel well enough. I then spoke with the on site pharmacist who suggested I call NHS 111, which I did. Upon doing so they arranged for an ambulance to come to the surgery and take me to hospital to be seen by a doctor. I have not attended the Burnham Health Centre in many years and cannot believe how bad the patient service has become!
GP surgery review: burnham-health-centre
Title: Caring efficient surgery
Rating: 5 out of 5
Visited: October 2023
I have been with Burnham Health Centre for ages and have always had excellent care.
Can not fault the Doctors that I have seen over the years
GP surgery review: burnham-health-centre
Title: Good doctors but too many patients
Rating: 2 out of 5
Visited: October 2023
Your Review:  I've been with the practice for 20 years but in recent times it's become more and more difficult to get an appointment when I need one. Since the practice merged with another I felt there were not enough appointments available and appointments never ran on time. I always had good treatment from the GPs there in person and on the phone and felt they handled the pandemic well. Doctors were great when my partner had depression. The nursing staff were very positive and great, and receptionists try hard to help. I'm sorry to leave but feel I need better accessibility to care as I get older.
GP surgery review: burnham-health-centre
Title: Very caring staff
Rating: 5 out of 5
Visited: October 2023
The staff are always caring and professional making sure all my concerns are addressed and offer advice for my recovery without any hesitation
GP surgery review: burnham-health-centre
Title: Kind and gentle nurses
Rating: 5 out of 5
Visited: October 2023
I had a blood test and the nurse was very kind when I asked to lay down. It took a couple of goes to get the sample but the staff were very gentle and reassuring.
GP surgery review: burnham-health-centre
Title: Very good service.
Rating: 5 out of 5
Visited: October 2023
My appointment was on time and my doctor was very helpful he sorted my problems out and arranged all my medication as well. He is a very good doctor and I am grateful for everything he does for me.
GP surgery review: burnham-health-centre
Title: Felt supported
Rating: 5 out of 5
Visited: October 2023
I am not sure of test results or what they mean
Having contact from gp helped support me to feel like they are watching and would help me
GP surgery review: burnham-health-centre
Title: A hat-trick of successful results!
Rating: 5 out of 5
Visited: October 2023
Three successes in a row! After getting speedy follow-ups to my previous two contacts (including one while on holiday at the far end of the country), I got a very prompt call back following my use of Ask First. The Doctor and I agreed to change one of my medications (she was quick to check which alternative would be best). All done in just 5 minutes, with no need to drive to the surgery during school rush hour, thus also saving petrol. I know some people may want a face-to-face sometimes, but saving time and petrol (and the planet) can also work very well. We’d all like the NHS to be perfect all the time: my last three uses of the Practice have all been perfect!
GP surgery review: burnham-health-centre
Title: Improved confidence in GP practice
Rating: 3 out of 5
Visited: September 2023
Recent interactions with doctor and support staff have made me feel more confident in the surgery and more positive when needing to make contact.
GP surgery review: burnham-health-centre
Title: Caring and professional doctor
Rating: 4 out of 5
Visited: September 2023
I was given an appointment quite quickly . The Doctor took time to listen, asked lots of relevant questions , discussed options for treatment, arranged blood test which was turned around within 24 hrs and then arranged a telephone consultation to discuss results and finalise a treatment plan . Very reassuring and good advice given
GP surgery review: the-allan-practice
Title: Excellent, caring service
Rating: 5 out of 5
Visited: May 2023
Family members have been patients of the practice for nearly 4 decades and continue to receive a first-class service. Recently I suffered a fractured humerus followed by a planned hip replacement. All staff members are friendly, listen carefully, and assess the situation efficiently. I have received excellent diagnoses,  advice and on-going support and have no hestitation in recommending the practice.
GP surgery review: the-allan-practice
Title: Great experience for my toddler
Rating: 5 out of 5
Visited: April 2023
Took my nearly 2 year old for an ear infection today. The Dr was so kind with her and took the time to give her a sticker and pretend to do the checks on me first so she wasn’t suspicious of anything he was doing. Considering how busy our doctors are I was very grateful that he didn’t rush it and really did everything to make sure my little one wasn’t afraid.
GP surgery review: the-allan-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: April 2023
I have been a patient of the Allen Practice for more years than I care to recall and had three separate GP’s.

All have been excellent and the ethos, friendliness and efficiency of the practice is excellent. Thoroughly recommended.
GP surgery review: the-allan-practice
Title: Very efficient
Rating: 5 out of 5
Visited: April 2023
Contact with GP was by txt. I was impressed by how quickly I received a response. It was very efficient: stated my eye problem; doctor replied almost immediately; I sent pictures of infected eye; diagnosis was made; prescription sent directly to pharmacy. The whole process  was completed within a very short time…one to two hours from initial contact to having prescription in my hand. 
In addition, doctor attached links directing me to additional information re my problem which I found very useful.
GP surgery review: the-allan-practice
Title: Kind, thoughtful practice
Rating: 5 out of 5
Visited: April 2023
A kind, thoughtful practice.  Good listening skills.  Efficient. Helpful.  Possible to see the same GP, this facilitating continuity and a helpful overview.  Helpful administrative staff.  Good nursing team.
GP surgery review: the-allan-practice
Title: Outstanding Care and Concern
Rating: 5 out of 5
Visited: February 2023
I have recently been having a few problems and had an abnormal result following a blood test. My Doctor was away but I received a call from his secretary late in the afternoon to ensure I was being followed up by the appropriate medical support.
I felt very cared for and, by the secretary's actions, continued the outstanding attention to patients.
This was further demonstrated when I received a follow up call from my Doctor on his first day back enquiring as to my health and any need for any further actions.
Knowing that you have such support helps enormously in terms of overall well being.
GP surgery review: the-allan-practice
Title: Wonderful GP practice
Rating: 5 out of 5
Visited: February 2023
I am a new patient and have been welcomed by all staff.
From receptionist secretary and doctor all have been most helpful and supportive. 
And so friendly.
GP surgery review: the-allan-practice
Title: Great Practice
Rating: 5 out of 5
Visited: February 2023
An appointment yesterday.  As usual received with warmth and listened to attentively.  I received reassurance about the issue I came with and clear instructions about what to watch out for in future.  Have been with Calcot for 30 years and my children have grown up during this time.  We have had the usual health worries that most families will experience while children are young and have always been able to access any help I needed from the Calcot.  I feel so blessed as I hear all the flack GPs are receiving. I now add that I went on to the next choice of 5 Q's and the first asks about telephone access.  I rarely use the phone for surgery contact as the online platform is so efficient for appointments, prescription requests, my medical record and messaging the doctor or his secretary.  Works for me! No need to phone.
GP surgery review: the-allan-practice
Title: Excellent experience.
Rating: 5 out of 5
Visited: February 2023
First time visiting as a patient and from the ease of parking, friendly welcome and skillful consultation it was a perfect experience.
GP surgery review: the-allan-practice
Title: In praise of a caring practice.
Rating: 5 out of 5
Visited: December 2022
I have regular treatment from the practice nurses who are consistently caring, competent and kind. I feel fortunate to be looked after by such nice people.
In addition, I have been treated recently by the practice doctor. Contrary to the popular perception nationally, I have found it to be quite reasonable to make a suitable appointment, and feel that the attention given to me has been professional, thorough, kindly and appropriate; drawing on additional resources as necessary.
I consider myself well cared for by the members of the Allan practice at the Calcot centre and I would like to record my appreciation. Thank you!
GP surgery review: the-hall-practice
Title: Doctors are great
Rating: 2 out of 5
Visited: August 2022
The GP’s at the Hall Practice are great even though you are unlikely to see the same GP’s twice.  I love my actual GP but haven’t been able to see her.

The support staff are not so good.  They have no empathy for patients and don’t treat you like a person.  The thought of actually having to speak to one of them makes my blood pressure go up and causes me great stress.  Not what it should be like when you are feeling unwell or are worried about something!  I need to book an appointment to discuss blood test results but can’t bring myself to speak to the admin team to do this.  When each GP had their own secretary, it was much more of a personal service.