janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: eastview-surgery
Title: Such a disappointment
Rating: 2 out of 5
Visited: December 2022
No disrespect to the GPs or reception staff.

I have been with this surgery for 10 years, not had much need to see GP. But on the occasions I have, it was always difficult to get an appointment. During the pandemic, I totally understood the world was in the same place, everything was difficult.

Now we are supposed to be getting back to normal, not this surgery. Still only telephone appointments. I have been ill on and off over the last 12 months. Only telephone appointments. I eventually ended up in the hospital for 5 days, requiring urgent intervention.

I have booked annual leave for today so I am available at any time. After a 40-minute telephone wait, told no appointments. Sp I am having to book another day's leave to see if I can get an appointment tomorrow.

What is going on at Eastview Surgery, most surgeries are offering face-to-face appointments and getting back to pre-pandemic services.

I now feel I have no choice but to move to another practice who are offering face-to-face appointments.

Everyone has suffered during the pandemic, I feel Eastview is using what happened to limit and control who is seen. No disrespect to the reception staff, but you are probably the butt of much unwelcome behavior, which is not down to yourselves but the management of this surgery.

I notice that none of the previous reviews have even been acknowledged by Eastview surgery, so expect mine will be ignored a well.

NHS need to intervene this is not acceptable.
GP surgery review: eastview-surgery
Title: Simply the Best
Rating: 5 out of 5
Visited: December 2022
I have been with this GP practice since 2015 and have no intention of going anywhere else. The receptionists are always friendly and have a lovely smile on their face and they do have some amazing doctors. I highly recommend this surgery
GP surgery review: eastview-surgery
Title: Used to be a great practice, but is now terrible
Rating: 1 out of 5
Visited: November 2022
What used to be a helpful friendly family surgery has now turned into an unnecessary rage filled experience.

You can't get to see the Dr you're registered with and you're unable to get an appointment with any other Dr, which they say is an option if yours doesn't have availability. Even when phoning through twice a day at the specific times given to you.

Phone rings forever and when you do get through to the unhelpful/rude reception/phone/admin staff, they either fob you off with "all appointments are taken, go the walk-in centre" or just put the phone down as soon as you get through.

Today, 07/11/22, is the final straw and I'm leaving the practice.

I do wonder how people manage to actually get an appointment here... And if the rage with each contact you make to them is equal to mine?!

All I can say is my mental health isn't going to be affected any further by them and I've fingers crossed on a new surgery that I'll be registering with will be more helpful.

So, in closing... Off to the walk-in centre I go again!
GP surgery review: eastview-surgery
Title: Awful receptionists
Rating: 1 out of 5
Visited: March 2022
Terrible receptions and admin staff. You can never get through on the phone, waited in a phone queue for 40 minutes only for call to be rejected on my turn. Simply not good enough or fit for purpose. Shame as the doctors are good.
GP surgery review: high-pastures-surgery
Title: It’s like playing musical chairs on the Titanic
Rating: 2 out of 5
Visited: July 2023
Can’t access e-consult; can’t get through on the phone unless you’re happy to hold on till you get from position 6 in the queue; personal visit to Reception requesting call from a medical person who chose to text instead leaving me with questions, which means another trip to reception to request appointment.  This practice is self destructing.
GP surgery review: high-pastures-surgery
Title: 14 mins after e construction opens it closes
Rating: 1 out of 5
Visited: May 2023
Logged on for econsult this morning because face to face appointments are not accepted. It opens at 8am. While completing the form e consult closed at 8.14am  I find it almost impossible to get an appointment here and have used a private service provided through work for the past 2 years.
GP surgery review: high-pastures-surgery
Title: Quick treatment
Rating: 5 out of 5
Visited: December 2022
I have never had a problem with high pastures and have always received treatment when needed. I have a uti and I  had a prescription at the chemist within 2 hrs after phoning the surgery. Excellent service and lovely staff.
GP surgery review: high-pastures-surgery
Title: Unacceptably Severely Restricted Access to Healthcare
Rating: 1 out of 5
Visited: December 2022
I've been a patient here all my life and am staggered at the collapse in its services. What has happened? No appointments until an eConsult form completed but the eConsult option is turned off when they reach a certain number . After opening the system at 8am I tried at 9am and they were already accepting no futher forms. I had already tried last week unsuccessfully. The suggestion , try again tomorrow or ring 111. For what? For some person to read off a script like you are buying car insurance. When you are in pain or want to discuss private matters face to face with a doctor,  effectively every barrier is being put in your way to prevent this happening. It fills me with despair. What about people unable to use tech?  If this is the future of the uk gp service then is tragic and will result in so many people just not seeking medical help in time. Why has this happened? What can a patient do to get timely healthcare. It makes me terrified now to grow old.
GP surgery review: high-pastures-surgery
Title: Awful Service
Rating: 1 out of 5
Visited: August 2022
My prescription went to the wrong the chemist after having to chase it up all week.  Impossible to see a GP without going through the online consultation process, and you can expect a response within 2 days. The request for e-consultation switches on at 8am and goes off whenever they are full for the day, I've tried to make a request at 9.30am to get the message they are full. No emergency or same day appointments.
GP surgery review: liverpool-rd-medical-practice
Title: Not Really a Doctors Surgery Anymore
Rating: 1 out of 5
Visited: August 2023
There are no doctors available at this surgery, apparently spending the majority of their working ours at their Bootle surgery. How can a surgery operate without the regular presence of a doctor?
Patients appear to be considered an inconvenience to both the medical and administrative staff; "go to the drop in centre" is now the standard response to any query.
GP surgery review: liverpool-rd-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
I have been with this practice for 10 years now, and I have nothing but positive things to say! Amazing service from the receptionists to the practice nurse and GPs. Prescriptions same day, appointments same day just a fantastic practice in all respects.
GP surgery review: liverpool-rd-medical-practice
Title: Rude receptionists
Rating: 1 out of 5
Visited: January 2023
I have severe anxiety and need to register with a new Doctors so my partner went to collect a registration form for me and the 3 receptionists were extremely rude and belittling. They refused to give my partner a registration form despite being in the catchment area (according to the NHS website)
GP surgery review: maghull-family-surgery
Title: Complete lack of care
Rating: 1 out of 5
Visited: July 2022
I have been suffering with tonsillitis for 2 and a half weeks. I saw the practice nurse 10 days into my illness. A throat swab was taken and I was told it would take 48 hours to get results. No medication was given, in spite of me being in pain. I respected this process, even though I was suffering, as I thought it would be two days and then I'd be prescribed something to help me.

Since then I have not been able to eat a single solid meal. I have called every day only to be told my results aren't yet back, and that if I wanted an appointment I would need to call back the following day to request one.

I called on day 14 of my illness and requested an appointment with the doctor. Instead I received a phone call from the nurse, who told me I couldn't have medication until my results returned, but she agreed to do a reassessment the following day. By then, I hadn't had solid food for 10 days. In desperation I attended an Nhs walk in centre and was given an instant diagnosis of tonsillitis, and was prescribed medication. The nurse who examined me told me she couldn't believe how I had been treated, and how I had endured the pain for as long as I had.

I am 3 days into my course of medication and my throat is still oozing pus. I am still unable to eat. I rang to chase my throat swab results, submitted 8 days ago and they still aren't back. No indication when they will be, a refusal to chase the lab and no answers. By Monday, my next opportunity to call it will have been 11 days since the swab was taken and 3 weeks into my illness.

To say I am disgusted with the treatment I have received is putting it mildly. I recognise that services are stretched and that Covid is still very much a live issue, but to wait 8 days for results that should take 48 hours is not good enough. No one has been able to offer me an answer or give me any confidence that my concerns are being heard. I have felt ignored and disregarded at every interaction. I have been fobbed off at every pass and I am still unable to eat, 2 weeks on. My energy is consistently low because of the lack of food, and I feel that I have been left to suffer at the hands of this surgery. I don't where I go from here, but if I am still suffering when my medication runs out, I would not trust the surgery to offer the medical care I need because I don't have any faith that they will help me in my recovery.
GP surgery review: maghull-practice
Title: Awful
Rating: 1 out of 5
Visited: April 2023
Already explained how bad they are but have not seen my review displayed, never been registered with such a bad GP surgery, don't know how they are taking new [patients they cant provide a service to the patients they have,  The staff are appalling not helpful at all, only send messages to say don't contact them.  Have to use walk in service they should be closed down
GP surgery review: maghull-practice
Title: Awful
Rating: 1 out of 5
Visited: August 2022
Yet again another awful experience speaking with an unhelpful and snotty receptionist who seems to think she is doing me a massive favour by answering the phone. So tired of this surgery and the incompetent staff. Thankfully I’ve moved myself and my children to high pastures and we are now receiving a better class of service. Happy I never have to set foot in this surgery again.
GP surgery review: maghull-practice
Title: Almost Impossible to Contact
Rating: 1 out of 5
Visited: January 2022
Almost impossible to make contact with this surgery.  They have just one number which either rings out or is engaged.  They have no email address to make contact with them and their website has no details of who the doctors are nor the practice manager.  There seems to be no way of making a complaint other than on the phone or face-to-face.  Although they mention email, there is, as I have stated, no email address listed.  

If you go to the surgery to try and make an appointment they tell you that you can't book in person, you have to ring up!  If you do ring up while you are there, you will not hear a phone ringing nor will you see anyone reaching to answer a silent phone, they will just go on having their conversations and collect their pay at the end of the month.

This is a tired, ineffective surgery that needs root and branch reorganisation to adequately serve the patients who are unfortunate enough to be caught on their list while other practices lists are closed.
GP surgery review: moore-street-medical-centre
Title: A great surgery in very tough times
Rating: 4 out of 5
Visited: August 2023
I have found the Gp's and practice nurses great.  We have been in the surgery for nearly 15 years and have seen quite a few changes with gp's but we do genuinely like the staff and think they do such a difficult job whilst being constantly underfunded like most NHS services today. Of course more appointments would be ideal as would more GPs.  An easy way to get appointments would also be beneficial. The Care we have always received has been amazing and in the case of my little one life saving!
GP surgery review: moore-street-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: July 2023
I’ve called this doctors multiple times for an appointment and Can never get an appointment for myself  or even for my 8 month old baby I call for my baby  I just get told to go to A&E every time  I have called and they when I get to A&E they  ask why the doctors seen the baby
GP surgery review: moore-street-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: July 2023
I have an extremely worrying health condition and called 97 times this morning before my call was answered (line busy/call ended before anyone spoke to me)
GP surgery review: moore-street-medical-centre
Title: Very rude receptionists
Rating: 2 out of 5
Visited: July 2022
I have to say that I very rarely call the surgery of visit the doctors but when every time I do I'm always met with a very rude receptionist. I'm always polite and friendly when I call, say please and thank you etc yet I'm always met with a rude response.  I called up today as I had covid 4 weeks ago, I'm asthmatic and need a higher dose of steroid inhaler as I'[mj struggling to breathe which is rather scary. I was advised to go the walk in centre with a 4 hour wait. I politely instead suggested that I do not feel up to that and will call back tomorrow morning to try for an appointment again as I would rather speak with my own doctor regarding my asthma ongoing treatment. The general attitude was very rude and abrupt - no level of care for someone who is clearly struggling.  It puts me off wanting to go the doctors at all to be honest. With this long term health issue I'm already feeling very down and this has tipped me over the edge today. A level of kindness would not go a miss. I appreciate the job is stressful but these people really should have a duty of care.
GP surgery review: moore-street-medical-centre
Title: Appointment Booking unfortunately gone down hill
Rating: 2 out of 5
Visited: June 2022
Used to be quite easy to book an appointment, online bookings could be booked at least a week in advance which was perfect for me as I have to give my employer a weeks notice to be absent. Now the only way to make an appointment is to try and call at 8am in the morning, which is when I have to travel to work. This makes it quite difficult as I'm travelling on the train, so often lose reception. 
I understood the need for phone consultations during the height of the covid crisis, but I don't know how someone who is working is meant to be available to receive a return call all day. Gone seem to the the day when doctors actually care about their patients and now it seems we've got to be grateful to actually speak to them.
GP surgery review: moore-street-medical-centre
Title: Absolutely appalling
Rating: 1 out of 5
Visited: January 2022
Rang doctors 35 minutes before answered no face to face appts so receptionist says doc will ring no time given waited all morning , they rang once missed call rang right back receptionist says she will inform doctor of call back 5 hours later still no call back rang surgery oh she's gone home, I'll let her know you called back this is the second time this fax happened to me pure ignorance  so they can make you wait al day  but they give you one call and if you miss the call that's your chance gone so they have the right to not respect your time and just wait and wait all day and just go home without any respect or courtesy call or even a note to let you know they couldn't make the call back how rude ! So In other words wait in all day don't move and basicaly I'll call you when I feel like that's the attitude gona change doctors sick of this lot disrespectful doctors here. Using covid as a kop out  everyone else bck in work except them
GP surgery review: north-park-health-centre
Title: Concerned Again
Rating: 1 out of 5
Visited: October 2023
This will be the 3rd time in less than 12 months.   I have done as the surgery request.  Wrote out my repeat prescription request and posted it in the box which is in the corridor.  I waited for the usual text from the chemist to say prescription ready for collection.  Got fed up waiting so rang the chemist  -  guess what  -  surgery have not bothered to complete the request.  Will have to travel to the surgery again.  Wondering if they will notice my request if I tie it to a helium balloon and leave it at the reception  -  probably not as they are always to busy chatting to each other.
GP surgery review: north-park-health-centre
Title: Awful doctors
Rating: 1 out of 5
Visited: August 2023
I have only been attending this doctors for 6 months and needed their service 3 times. First time was telephone consult and they didn’t send prescription over as stated, and couldn’t rectify until after the weekend. Then I had booked an appointment but when I arrived it hadn’t been booked. They had booked for the wrong patient and luckily could be seen. Third time waiting over 45 minutes with no patients.
GP surgery review: north-park-health-centre
Title: Reception staff don’t care
Rating: 1 out of 5
Visited: July 2023
I attempted to call today to confirm my partners appointment as they have failed to actually log them in the past. Spent 25 minutes with it ringing only to drive to the doctors whilst still ringing to find all 3 people on reception laughing and flirting with a patient. I eventually got someone’s attention to be rudely told that I should have called for something like this and that it takes time for them to deal with me in person and it interferes with other patients. I left my phone outside ringing this whole time and found it still ringing when I got back to my car. 

The doctors are great when you can get in front of them but the receptionists seem to act like gatekeepers asking your ailments to see if you’re deemed worthy. NHS is struggling deeply and in all honesty the frontline receptionists here contribute to that difficulty.

Will be moving doctors due to this being the last straw. I know it can’t be all the staff but there has been far to many issues caused by the receptionists to not move at this point.
GP surgery review: north-park-health-centre
Title: Repeat Prescription Requests
Rating: 1 out of 5
Visited: June 2023
Each month I complete my repeat prescription request and one for another member of my family.  I do this either using the repeat prescription sheets which are included with the the previous months meds from the chemist or on 2  separate sheets of paper which are folded separately so obvious to staff there are 2 different patients requests.  The past 2 months mine have been provided but the the other member of my family has not. I then have to request this again.  More visits, more travel costs.  It concerns me greatly if staff can be so irresponsible and mislay highly confidential information from the post box in the surgery corridor to the reception area who is getting their hands on it?  This has happened for the past 2 months now.  I will not go in and complain but I will write an official letter re: where is our confidential information going.  Data Protection is definitely not being put into practice at this surgery.
GP surgery review: north-park-health-centre
Title: Disgusted
Rating: 1 out of 5
Visited: May 2023
After going to the walk in centre and being told to go to my doctors as they don't do blood tests, I couldn't get an appointment for weeks and the receptionist giggled saying I would probably be feeling better by then.

They can't see their patients for weeks but they are still taking new patients.
Totally disgusted.
GP surgery review: north-park-health-centre
Title: No point in staying in this Practice anymore
Rating: 1 out of 5
Visited: April 2023
Took 88 minutes to answer my phone. No appointments available for the whole week, asked to turn up and they will squeeze me in. When I turned up reception staff told me there was only one locum doctor in who was out on a visit. Reception staff very rude, and loud, and laughing and joking without doing any work. Completely empty place with maybe one nurse alone. No regular GP's all locums now. No point in staying in this practice its very very unsafe.
GP surgery review: north-park-health-centre
Title: GP appointment
Rating: 5 out of 5
Visited: April 2023
I phoned the practice this morning at about 08:25am, I got straight through to a friendly receptionist who asked me a few questions regarding the issue. She booked me an appointment to see a nurse practitioner this afternoon at 2:15pm. The appointment was about 15 minutes behind, which was not too bad.
The nurse practitioner was extremely thorough, he prescribed me some medication and referred me for additional treatment. The nurse was friendly and put me at ease. My experience was positive, I was advised that they have been taken over by new management recently and I just wanted to share my positive experience.
GP surgery review: north-park-health-centre
Title: Worst practice ever
Rating: 1 out of 5
Visited: January 2023
Found a lump under arm, phoned couple of days on the run and like all previous reviews was told no appointments left phone again tomorrow. Receptionists are the worst staff ever, rude, ignorant and don't know what they are talking about. In the end I went down there in person, explained the situation. I was told to go to A&E, this was not what I would call an emergency (not breathing properly, cutting your arm off, standing on a nail etc to me is an accident or emergency). I know the difference so why don't the receptionists understand the difference. On a previous time I was having bloods done and the phone was going constantly for all the staff saying there were no appointments left. There wasn't 1 single other person in the waiting room!!!! They have had a big refurbishment costing over a million pound and nobody gets to see it. Before covid you could call into the surgery in the morning and get an appointment, they can't keep blaming covid now, do they not know there are no restrictions now. Doctors are really good so if I where them I would leave the practice and go somewhere that the Receptionist don't treat the patients like stupid imbeciles, or better still sack the staff, go back to open appointments and get yourself off the bottom of the list for worst practice in Bootle. No wonder the NHS is in crises when you have patients being told to go to A&E for a cold. The practice should be fined evertime they do this.
GP surgery review: north-park-health-centre
Title: Terrible
Rating: 1 out of 5
Visited: September 2022
Very rare that you can get through via telephone.
Most times you do, you are told to call back next day at 8am, only to repeat the process.
Had results of a procedure waiting, reception team denied knowledge of them, told to call hospital. Hospital informed me that the results had already been sent through. Called GP, when finally got through, told doctor hadnt looked at them and would get a callback. Results been waiting a while.
Surgery clearly has more patients than it can handle and never offers advanced booking, only same day if you are lucky to get one.
GP surgery review: north-park-health-centre
Title: worst practice in sefton
Rating: 1 out of 5
Visited: January 2022
can never get a appointment
receptionists are are not up to their job
opening hours are advertised as 8.1m till 18.30 pm but do not open doors till 8.30 am
never ever enough stastaff to do the job
this practise needs shutting down