janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: mirfield-surgery
Title: What happened
Rating: 1 out of 5
Visited: January 2022
What’s happened here this used to be the best practice for miles. Not anymore. When you can get through to them they fob you off to either livi or washwood Heath….I live 2 minutes walk from the surgery I do not have the means to travel to washwood Heath when I’m poorly.
GP surgery review: schoolacre-road-surgery
Title: A Caring Practice
Rating: 5 out of 5
Visited: November 2023
Once again I had a very positive experience at Schoolacre Surgery, to be honest I personally don't ever remember experiencing a bad one. The reception staff are always welcoming, polite and curteous and I can't fault the medical advice and treatment that I've received over the past eight and a half years since joining the practice. I feel safe with the medical staff who all give the impression that they genuinely care, understand and are prepared to listen; and though appointment length may be limited as they are with all practices I've never felt rushed. I just wish to take this opportunity to thank you all.
GP surgery review: schoolacre-road-surgery
Title: superb surgery
Rating: 5 out of 5
Visited: March 2022
As ever i had received expellant service not only from the doctors & staff buy from a student doctor today that was supervised thought out very happy can not parse enough.
GP surgery review: the-harlequin-surgery
Title: Excellent GP
Rating: 5 out of 5
Visited: July 2023
Attended my appointment  today for my steroid injections in my knee, the doctor was so helpful & caring, he was a wealth of knowledge answering every question I put to him about the procedure,  & explained what would happen & showed me exercise's to do afterwards, excellent doctor very caring 100% top man.
GP surgery review: the-harlequin-surgery
Title: Impeccable telephone manner.
Rating: 5 out of 5
Visited: June 2023
Well I rang the surgery, to book a appointment & a young lady answered, she was so polite & very helpful indeed, she asked my symptoms & I proceeded to explain, she was very caring polite, professional, ect,ect, her telephone manner was impeccable second to none, plus she did not try to rush me off the phone which usually happens! She booked my appointment & the service was second to none 100% 👍🏼👏👏👏👏
GP surgery review: the-harlequin-surgery
Title: Excellent staff
Rating: 5 out of 5
Visited: January 2023
Have had to visit harlequin surgery twice in the last week due to an ongoing chest infection, yes I did have to be patient when phoning to try to make an appointment, got through after a short while, the receptionists are always helpful, polite, and considerate of the patients condition.
Well done all, this is such a difficult time for the NHS, I have travelled far an wide and I always say we have a great service which we should all be so very proud of.
GP surgery review: the-harlequin-surgery
Title: Very helpful receptionist
Rating: 4 out of 5
Visited: November 2022
I had reason to contact the surgery on behalf of a family member and the receptionist who I spoke to was extremely understanding and helpful
GP surgery review: the-harlequin-surgery
Title: Great Dr
Rating: 5 out of 5
Visited: June 2022
This surgery has the best doctor in the world, he's kind, caring and considerate, and cares especially deeply for his elderly patients, ringing them regularly to check all is well
GP surgery review: bordesley-green-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: April 2023
Always helpful. Great insights into keeping up with health and well-being with great advice and care
GP surgery review: bordesley-green-surgery
Title: Awful Practice
Rating: 1 out of 5
Visited: March 2023
An awful practice. 
The reception staff have very poor communication skills. 

Before you explain your problem, they will interrupt you. Very inconsiderate and rude. 

It is very clear the main objective of reception staff is to avoid booking an appointment with the GP.

The reception staff will make every excuse in the book to refuse your appointment request.

I feel their actions are a result of what the GPS have instructed the reception staff to do.

If you do not want to see patients, maybe they should think of a change in career.

This is also reflected in their CQC report, rated as inadequate. The reception staff and GPs do not seem to be bothered with an inadequate report from the CQC. No changes have been made.

GP surgeries like Bordesely Green should be held accountable for delivering such poor patient care.
GP surgery review: bordesley-green-surgery
Title: This is an awesome practice
Rating: 5 out of 5
Visited: January 2023
Me and family have been registered here for many years and we have always been treated with dignity and respect by all staff. 

The service we have received from this practice is exceptional. We are able to see the clinicians face to face when required and they always make sure that we get our medications by being timely in sending prescriptions over to pharmacy.
GP surgery review: coventry-road-medical-centre
Title: Unprofessional staff
Rating: 1 out of 5
Visited: May 2023
The same cliche no appointments and get fobbed off by staff who are unprofessional in there behaviour and work ethic where you expect better especially from those who have a responsibility for the wellbeing of patients who try and get an appointment when it’s needed.
GP surgery review: the-khattak-memorial-surgery
Title: Great care
Rating: 5 out of 5
Visited: November 2023
My son was seen by a doctor at this surgery. His care and attention was second to none. He was seen at his appointment time and there was no waiting around.
I can definitely recommend this surgery. Thanks everyone for looking after my boy.
GP surgery review: the-khattak-memorial-surgery
Title: Medication
Rating: 4 out of 5
Visited: July 2023
Careful with your medication guys 
I've had random medication delivered, I couldn't blame the pharmacy as they're just doing their job
Strongly suggest we check through our records online, never know what's going on there
Clinicians should be more alert
GP surgery review: the-khattak-memorial-surgery
Title: Excellent patient care
Rating: 5 out of 5
Visited: May 2023
:  Just had a consultation with a PA, such a lovely lady, very friendly, (unfortunately unable to mention name due to nhs policy)
Explains everything very calmly, does not rush through the consultation. Good listener
I literally feel better just after speaking to her
Definitely 5 stars for her
GP surgery review: the-limes-medical-centre
Title: Great practice,  friendly staff, and very informative.
Rating: 5 out of 5
Visited: June 2023
I have been with this practice since 2020, have never had any bad experiences with the practice. The Dr's are very informative of conditions and explain everything in detail. Very pleased with the service and care I receive here.
GP surgery review: the-limes-medical-centre
Title: Excellent GP, service and staff
Rating: 5 out of 5
Visited: June 2023
I can’t thank this surgery enough, the GP’s, receptionists and overall service has been one where professionalism, competency and compassion have been prevalent throughout my experience which has been ongoing for 3 years now. Thanks to everyone at Limes, very appreciated, Majid Ramzan.
GP surgery review: the-limes-medical-centre
Title: Very nice and friendly practice
Rating: 5 out of 5
Visited: March 2023
All the doctors are very nice very helpful listen to you very professional and polite I’m very happy to be with them my god guide everyone towards the right path and rewards everyone for their efforts and hard work
GP surgery review: the-limes-medical-centre
Title: Lovely receptionist
Rating: 5 out of 5
Visited: February 2023
I have had to speak with reception a few times recently and the receptionist is very helpful and friendly. Calling the GP is stressful because it is about health which is worry and having such a calming, lovely lady on reception helps such a lot.
She also always goes the extra mile and does her best to help.
GP surgery review: the-limes-medical-centre
Title: Good and fast service
Rating: 5 out of 5
Visited: January 2023
Appointments are easy to book and are given within the same day and the doctors in the practice are extremely nice and have great communicational skills .
GP surgery review: the-park-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: August 2023
I came here in August to inform my gp of my pregnancy. I was told to inform reception and leave my details for a midwife to contact me. It's been 3 weeks and I am still waiting. My Dad made a phone call app for himself and waited the whole evening for it. However, no one rang and he had to make a new app again.
GP surgery review: the-park-medical-centre
Title: Vastly improved practice
Rating: 4 out of 5
Visited: February 2023
In the past month I have had two GP visits, one contact with a practice nurse and another with a specialist practitioner. The support is greatly improved since the last time I visited. I was given help, clear information and I felt that my voice was heard to address my concerns. Reception services were also more helpful, and the surgery environment felt less stressful.  I would now be really happy to recommend this practice.
GP surgery review: the-park-medical-centre
Title: Lots of knowledge across many areas
Rating: 5 out of 5
Visited: January 2023
Two nurses on separate occasions mentioned to me something that I knew nothing about. It was good to know that this pro-active style is beneficial to me and to other patients too.
GP surgery review: the-park-medical-centre
Title: Great Service and Care
Rating: 5 out of 5
Visited: October 2022
I attended the gp practice this morning. 
Although I had to wait a good while; on seeing the gp and explaining the reason for my visit, the gp was very attentive,  courteous and professional.  The gp listened and asked pertinent questions regarding my treatment and diagnosis. 
I found the gp to be very thorough.
In addition to the treatment I received the gp also made other recommendations relative to my maintaining good health.
GP surgery review: the-park-medical-centre
Title: Not good currently
Rating: 3 out of 5
Visited: June 2022
I had booked an appointment with mental health specialist, each time I have tried calling back to confirm or book face to face the call is disconnected 
This is very distressing to someone with anxiety
GP surgery review: acocks-green-medical-centre
Title: Poor practice
Rating: 1 out of 5
Visited: September 2023
I am very disappointed with this surgery. I have been trying to get an appointment with this surgery for 6 months now. I always ring at 8.30 and then the receptionist pick up the phone around 9am and says it s fully booked. They say to call 111 or go to a walking surgery. But what the point to have a nearby surgery if I have to travel further. It s really annoying.
GP surgery review: acocks-green-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: July 2023
I have elderly relatives that are registered here.  The amount of time it takes to get to actually speak to someone was over an hour for my uncle (who is 92 years old) to try and get to speak to someone to be told to call Badger for his wife (my aunt who is 89) who has dementia and needs to be seen by her GP. Working in primary care myself - I have never known such a bad GP surgery as this one.
GP surgery review: acocks-green-medical-centre
Title: Never Known Anything like it!!!
Rating: 0 out of 5
Visited: January 2023
I had my doctors appointment. The doctor sent my prescription to the pharmacy in the practice, received some of my prescription with a different person's name on the label, told to come back the next day for the rest of my prescription, went back the next day, the rest of my prescription was still not available. Then I was given the same medication again that I had received the day before and told again to come back tomorrow, given a slip to take back with the outstanding medication again in a different name to mine!  
I was told by the doctor on my appointment to make another appointment for 2 weeks time. Reception told me to come back next week as the appointments were not available to book until next week.  
I sent a request for my medical records over three weeks ago with no reply. when I spoke to the surgery they finally sent me a form to fill in. I sent the form back the same day. When questioned they said I hadn't sent the form back. When they finally realised I had sent the form off I was told it could take up to another week. What on earth is going on at this surgery?  
I have known anything like it.
GP surgery review: acocks-green-medical-centre
Title: Bad service
Rating: 1 out of 5
Visited: November 2022
I phoned the doctor's this morning to book a blood test, an hour I waited on the phone, absolutely disgraceful, since this practice was took over its got worse, you either wait for an hour for them to answer or you get told there's no appointments, I'm really disgusted as I've been a patient for 7 yrs and it's got worse since the best doctor left. I'm not one to complain but this is beyond reasonable it's a disgraceful.
GP surgery review: acocks-green-medical-centre
Title: Rubbish
Rating: 1 out of 5
Visited: October 2022
For 3 days in a row I have phoned up at 8.30 and been on hold for 1 hour each time to be told there are no appointments available, I give up all that is required is a quick phone call with a doctor to increase dose of blood pressure.
GP surgery review: cranes-park-road-surgery
Title: Helpful appointment
Rating: 5 out of 5
Visited: December 2023
This GP was very no nonsense straight to the point and helped me with my issue in no time. The Doctor was very friendly and knew exactly how to help.
GP surgery review: cranes-park-road-surgery
Title: Can’t fault
Rating: 5 out of 5
Visited: November 2023
Can’t fault this practice, always get an appointment quickly and concerns are taken seriously. I have two little boys and the doctor always goes above and beyond for all of us.
GP surgery review: cranes-park-road-surgery
Title: Brilliant Doctor
Rating: 5 out of 5
Visited: November 2023
The GP is absolutely brilliant, i am able to always get an appointment when needed, and always feel as though my concerns are heard and dealt with. You can tell the doctor really cares for their patients well being, I couldn’t ask for a better GP.
GP surgery review: cranes-park-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Same day appointment, thorough appointment. Doctor also did a jab for me rather than wait for a second appointment. I can always get a timely appointment and the doctor is direct and clear with their advice which is really helpful. I'm anxious about visiting the doctor but this experience put me at ease and I felt nothing was too much trouble.
GP surgery review: cranes-park-road-surgery
Title: Brilliant doctor
Rating: 5 out of 5
Visited: November 2022
Excellent service from this doctor. I had blood tests and flu vaccine all in the same visit. Went to the doctor feeling very unwell she made my concerns feel important and  I left there feeling very reassured I was treated excellently.
GP surgery review: cranes-park-road-surgery
Title: Excellent
Rating: 5 out of 5
Visited: July 2022
Review on behalf on my Mother.
I feel myself blessed and very lucky having such a competent, caring doctor. I can always get an appointment which is essential with my health conditions. Receptionist is caring and polite. Surgery always returns my calls. Big thank you doctor & staff.
GP surgery review: druids-heath-surgery
Title: Horrific service
Rating: 1 out of 5
Visited: February 2023
Every time I visit the surgery the receptionist always have an attitude yet I’ve always ignored this and still remained polite. I booked an appointment for my brother and my sister went in with him. It was confirmed on the phone that the appointment was at 5:30 however, when we arrived we was told it was at 3:30? Which is incorrect when I called the receptionist was barely giving me her full attention and was talking with other people whilst taking to me. Which is unacceptable, to add, when my sister arrived the two receptionist between them stated “clearly someone doesn’t know their 24 hour clock time” excuse me?. I’m utterly shocked this was mentioned in front of my sister!!! It’s appalling. The whole receptionist needs to be replaced as these lady’s have been working here for decades with the same attitude.
GP surgery review: druids-heath-surgery
Title: Opening times wrong on your voicemail
Rating: 1 out of 5
Visited: February 2023
extended access service message on your voicemail says it’s open 9 til 6pm Saturday but  it says it’s closed when it puts you through so the message is clearly wrong.  You need to re do your out of hours voicemail on your phones .. again basic stuff this surgery reception is getting wrong.
GP surgery review: druids-heath-surgery
Title: Poor service
Rating: 1 out of 5
Visited: November 2022
Called the doctors as I have hurt my back.. was advised by receptionist to call back next morning at 8am to book an appointment. And that a physiotherapist would call me at 1030 today..  he called just after 11am which is ok and said he would email some exercises to do ..  i received nothing and I’d told him my email address twice to confirm it was correct.. 
Next morning when I called in and booked the doctors appointment I mentioned I hadn’t received the email containing the exercise information.. so I checked they had the correct email address and the  receptionist said she’d pass on the message to get the email sent across ..  I still received nothing .. had my doctors appointment later that day and i mentioned to the doctor that I still hadn’t received the email .. she didn’t say anything and I said I hope I receive it today..  
so in future I’m not going to waste my time talking to the physiotherapist they use. 
5 days on still nothing !
GP surgery review: greet-medical-practice
Title: Horrendous appointment booking system
Rating: 1 out of 5
Visited: June 2023
I phoned 177 times in the morning to try and and get an appointment. After the 177th time of hearing "we cannot connect your call" I gave up without an appointment.

The appointment system of opening the lines at 8am and then closing the line when it inevitably gets overrun is a horrendous experience for patients who are calling because they are unwell. When I finally got through at 11am I was told it is impossible to book for the next day and I needed to enter the queue of rabid callers beginning the next day at 8am. I was so unwell I didn't have the strength to argue with such ridiculousness.

The practice manager also closes the reception to deter people trying to speak in person and forces patients to queue up at an outside window, often in the rain, in a ditch. It truly beggars belief.

Finally, if you do ever get an appointment be aware that the GP will spend 5 minutes reminding you they only have 15 mins with you so only give them one symptom.

I remember when Drs listened with compassion and understanding and tried to help their patients treat issues in the ways best for them. My experience at this surgery is the polar opposite. There is no compassion or care. They don't want to help you. The just want you out as quick as they can. 

I beg please fix the appointment system for the sake of your patients health (and sanity).
GP surgery review: maypole-health-surgery-y
Title: Access
Rating: 2 out of 5
Visited: June 2022
Tele access is a disgrace. Go to surgery and phones ringing nobody answers them could not get through as I was 5th in the queue and got to No 3 and took 30mins nobody takes 30mins to answer 2calls it is staff not answering calls. Options on phone you do not even have a general enquiries line can only press appts even though you don’t want one and still offering flu jabs on message. Dr very good, but your access is so bad more staff needed or the practice manager to prioritise. People could be dying on the phone.  Your doors should Now be open, wear a mask is fine. Prescription line is rubbish if you have a query phone your surgery but guess what can’t get through Another queue. You are letting patients down through bad admin.
GP surgery review: moor-green-lane-med.ctr.
Title: Much improved, although still some improvements to make
Rating: 4 out of 5
Visited: December 2023
Receptionists are friendly and responsive, and I just had a perfect experience with the nurse who took my blood - usually both nurses and doctors have difficulty finding my veins but with this nurse it was painless, fast and efficient. Areas the surgery can improve on - long waiting times when phoning, also long waiting time for appointment availability.
GP surgery review: moor-green-lane-med.ctr.
Title: Amazing all round
Rating: 5 out of 5
Visited: September 2023
They always do their utmost to accommodate any requests we've made.
We're totally satisfied by how we're looked after by Reception staff, Doctors and nurses.
GP surgery review: moor-green-lane-med.ctr.
Title: Excellent practice
Rating: 4 out of 5
Visited: July 2023
Exceptional care! I am truly grateful for the outstanding support and attention provided by my GP and nurse. They were attentive, compassionate, and knowledgeable, making me feel at ease throughout my visit. Thank you for going above and beyond to ensure my well-being. Highly recommended!
GP surgery review: moor-green-lane-med.ctr.
Title: great practice
Rating: 5 out of 5
Visited: April 2023
Reception staff doctors and nurses have been courteous and provided a service of a high standard. They have always been there when needed and I consider this an excellent practice
GP surgery review: moor-green-lane-med.ctr.
Title: Great Practice
Rating: 5 out of 5
Visited: April 2023
Had a blood test booked, and the nurse was really warm, kind and thorough in her explanation of the test results.
GP surgery review: moor-green-lane-med.ctr.
Title: Great Service
Rating: 5 out of 5
Visited: March 2023
Had a blood test booked, the Nurse was absolutely amazing. she was so warm and welcoming. Really calmed me down as i told her how I am not great with needles. 
she was very understanding and accommodating. Would love to be seen by her again.
GP surgery review: moor-green-lane-med.ctr.
Title: Caring and respectful
Rating: 5 out of 5
Visited: January 2023
Drs always call back when I have needed a telephone consultation they are respectful helpful and listen to me. I have a son with autism he has always been treated very well they are patient with him , he is also called up for an annual check up regularly
GP surgery review: moor-green-lane-med.ctr.
Title: The merger has made the surgery from bad to worse!
Rating: 1 out of 5
Visited: May 2022
We are patients of vicarage road surgery which has recently merged with moor green lane - what a disaster!
My husband had a telephone appt, the Dr left him a voice mail - didn't re-attempt to call again! I called reception to inform them that we didn't receive a call but instead the Dr left a voicemail, i requested a call back but no one called back.
I work in general practice and we always have to try at least twice.
GP surgery review: moor-green-lane-med.ctr.
Title: Disappointing
Rating: 1 out of 5
Visited: April 2022
Absolutely worst one I have ever had , never able to get appointment, that's why I left it , :(( I wouldn't advice this GP to anyone
GP surgery review: moor-green-lane-med.ctr.
Title: It's amazing
Rating: 5 out of 5
Visited: March 2022
Doctors call backs always take place on time. They always have time for you.  The doctors and reception staff treat you as an individual.
GP surgery review: oakwood-surgery
Title: Accessing GP through phone impossible
Rating: 1 out of 5
Visited: January 2024
Tried to make an appointment over last three days. After waiting in queue, the call simply drops. Not able to make appointment in person either. The prerecorded message on the phone is confusing and inadequate. There appears to be total service failure over the recent past. 
Management needs to seriously examine their  services .