janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hagley-surgery
Title: Friendly helpful practice
Rating: 5 out of 5
Visited: May 2023
I am really happy with my doctor’s practice. The staff on the desk are always helpful, try their best to get you the best appointment they can when you call and the medics, I have two particular I prefer to see, are so caring, professional, knowledgeable and do their very best to help in every way they can. I feel very well looked after by Hagley Surgery and I’m so glad they are my doctors practice.
GP surgery review: hagley-surgery
Title: Great service
Rating: 5 out of 5
Visited: March 2023
Amazing service. The online form is brilliant. Was given a telephone appointment within 48 hours and issue dealt with. Many thanks.
GP surgery review: hagley-surgery
Title: Very thorough
Rating: 5 out of 5
Visited: March 2022
Although my Doctor observed that my blood results were on the very margin of being at risk of a problem, he was thorough and sent me for further tests. It transpires that I did have Cancer but it was caught early and I'm now receiving treatment. So I'm very grateful to my Doctor for being vigilant, and thorough and 'leaving nothing to chance'.
GP surgery review: kidderminster-medical-centre
Title: Excellent Patient Focussed Practice
Rating: 5 out of 5
Visited: December 2023
We as an extended family have, with a number of health and wellbeing issues, including complex disability impairments, found the whole staff team to be supportive, caring and engaging. Whatever concerns we may have, they are dealt with in a positive reassuring way.
Our health has benefited positively from this marvellous clinical team. We are thankful for all the staff, whatever their role in helping us to deal with our medical journeys.
GP surgery review: kidderminster-medical-centre
Title: Excellent treatment
Rating: 5 out of 5
Visited: November 2023
I attended the surgery on 30 November to have my leg dressed. Not only was the nurse on time, she was also professional, caring and friendly. 
In addition she was very proactive in suggesting how I should monitor the possible flare up of an existing condition.
This treatment of me as a patient exemplifies the experience I have received at the surgery and I recommend it completely.
GP surgery review: kidderminster-medical-centre
Title: On leave me booking
Rating: 4 out of 5
Visited: November 2023
I gave left three online request for contact in the last few months that I've had no response too. On phoning surgery I was told they had no trace of them besides me having received a code to enter and an acknowledgement of my request. Not all my requests have been like this and I have received a speedy response
GP surgery review: kidderminster-medical-centre
Title: Good practice prompt service and very helpful
Rating: 5 out of 5
Visited: October 2023
As my doctor is now retired I Required the practice manager to issue a letter confirming my medical diagnosis for an employment tribunal. The lady concerned was extremely helpful and understanding of my situation.
GP surgery review: kidderminster-medical-centre
Title: Useless
Rating: 1 out of 5
Visited: October 2023
I had a referral made for post surgery physio by previous GP (changed my GP to Kidderminster as it's closer to where I live). I have sent them about 9 queries now as to what the status of my referral is. I haven't had one response and it's been a few weeks. And I thought my previous GP was bad, at least they would actually answer you within 2/3 days. This one doesn't at all. So disappointed.. I've lost my will now. I've always gone private when I could afford it but now I see that us paying taxes is just a waste of our money. Money which I could've used going private now, if I'd have them.
GP surgery review: kidderminster-medical-centre
Title: Brilliant treatment
Rating: 5 out of 5
Visited: July 2023
On 18 July I attended the surgery to have my legs dressed. I felt shivery and the nurse immediately took my temperature. When the reading was high she inspected my big toe, which was badly infected. She escorted me immediately to the duty doctor, who confirmed the diagnosis and wrote a note to be presented at once to A & E.
After two week’s treatment in hospital, I am now home.
I cannot thank the nurse and doctor enough for their prompt, professional and kind treatment of me.
This is not the first time that the surgery has gone well above and beyond their remit, and I recommend the surgery wholeheartedly.
GP surgery review: kidderminster-medical-centre
Title: Great Practice
Rating: 4 out of 5
Visited: July 2023
I am pleased with the service I have received. First of all, the online consultation option is amazing. It is quick and easy to send a message and I always receive a response in a timely manner and am always satisfied with the outcome.

The doctors I have seen are efficient and thorough with taking history, doing tests and making or fast tracking referrals which has helped me receive the right treatment and helped me feel like myself again. The nurses I have seen are very friendly and ease my fears with having blood tests. Many of the receptionists are approachable, helpful and calm which is great considering the amount of people there must be seeking medical advice.

The only thing I’d want improving is that some doctors look or sound annoyed when I describe my symptoms. I understand their job is stressful but I feel it is important to be mindful that many patients do not want to be there. It is difficult to have symptoms and not know what is causing them or what will happen to us. The last thing we need is to be made to feel like a nuisance or like we are being dramatic. But like I say, I’ve only experienced this with a few doctors. Some have been caring and understanding which really makes a difference.
GP surgery review: kidderminster-medical-centre
Title: Good service
Rating: 5 out of 5
Visited: July 2023
Did an online consultation in the afternoon. I was contacted within a few hours and my medical problem was dealt with efficiently and doctor was very friendly and helpful.
GP surgery review: kidderminster-medical-centre
Title: Easy use of Accurx
Rating: 5 out of 5
Visited: June 2023
Used this service for the first time & got a reply within the hour & a face to face appointment with an Advanced Nurse Practitioner within the following hour. An excellent new system which alleviates the problem of everyone phoning at 8.00am.
GP surgery review: kidderminster-medical-centre
Title: Great GPs
Rating: 5 out of 5
Visited: June 2023
Gps listen carefully to patients and are thorough. I have never struggled to get an appointment and every GP I've seen have been friendly and helpful.
GP surgery review: stourport-medical-centre
Title: Good service
Rating: 5 out of 5
Visited: January 2024
Appointment was perfect on time 1.30pm appointment went in to see nurse at 1.30pm.I was greeted with polite and cheerful manor.100percent professional and respectful the resuscitation was greatly appreciated
GP surgery review: stourport-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: December 2023
Saw the asthma nurse today. Explained what I need to do and how and when and a crib sheet given as I wouldn’t have remembered it all. Would also like to mention how helpful the reception staff have been. I was having trouble getting repeat scripts on line and  was even sent a text on how to do it. That’s what I call service and care.  Thank you all, we are new to this practice and very impressed. Keep doing what you’re doing. People are quick to criticise not praise. Thank you is a small word that means a lot.
GP surgery review: stourport-medical-centre
Title: Very happy with this GP Practice
Rating: 5 out of 5
Visited: December 2023
I attended the surgery for a blood test, which was done on time & efficiently. Afterwards I asked the nurse about an ongoing problem that I wasn't sure needed treatment. It was a rather sensitive question & potentially embarrassing for me but she was very matter of fact as I explained my problem. I would have been happy to use the online request for triage but she said she'd do it for me. She asked me some relevant questions & when it wouldn't be convenient to speak to Dr/nurse on the phone. She told me I would get a call after checking the correct phone contact details. This morning I had a text message to arrange face to face appointment in a week's time. Thanks to the kind nurse & to Stourport Medical Centre for making it easy especially at this busy time of year.
GP surgery review: stourport-medical-centre
Title: Fast response
Rating: 5 out of 5
Visited: November 2023
Triage form completed on line.
Appointment sent quickly.
Excellent service
Skeptical at first regarding triage form, but easy to complete.  Very impressed
GP surgery review: stourport-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2023
The doctor that reviewed me was excellent clear communication treatment was amazing each time I had to contact practice communication was excellent thank you
GP surgery review: stourport-medical-centre
Title: Chest infection/ copd review
Rating: 5 out of 5
Visited: November 2023
Developed a chest infection on Thursday afternoon and contacted the surgery at 8.50 am on Friday morning. I received a phone call within 20 minutes and had a prescription by midday. I had a prearranged copd review today which was very thorough and sympathetic. The nurse was very efficient and asked the duty doctor to examine my chest. I left with a prescription for a follow on course of antibiotics and all within an hour. Excellent and compassionate service.
GP surgery review: stourport-medical-centre
Title: Really caring
Rating: 5 out of 5
Visited: October 2023
Can’t fault the medical staff or receptionists. Always do responsive and willing to help
And support my 88 year old parents to keep them in their own home. Many many thanks
GP surgery review: stourport-medical-centre
Title: Lack of knowledge
Rating: 3 out of 5
Visited: October 2023
Last week I was referred to a physiotherapist practice in Stourport because of crippling back problems. The physiotherapist I am referred to is based in Stourport with access via two flights of stairs, no lift, no disability access, no parking with nearest parking 5 minutes walk away. Obviously the premises I've been referred to have not been checked for disability access
GP surgery review: stourport-medical-centre
Title: Efficient practice
Rating: 5 out of 5
Visited: October 2023
I have had to visit the practice several times over the last three weeks and I must say from the initial check patient in to seeing medical staff the level of service has been extremely high. I arrived at the surgery five minutes before each appointment and each time went into see medical staff at exactly the time I was given.
GP surgery review: stourport-medical-centre
Title: GP appointments
Rating: 5 out of 5
Visited: September 2023
I have always found this Practice faultless.  However, it is extremely frustrating that a GP telephone appointment can no longer be made on Patients’ Access.  Yes, a form can be filled in on line and be analysed hence someone will get back to you with an appointment.
it is now nigh on impossible to see your named GP or preferred GP.
There is no facility either to book a GP appointment for a future date.
GP surgery review: the-church-street-practice
Title: Efficient practice
Rating: 5 out of 5
Visited: January 2024
I needed a diagnosis for a painful knee - received appointment same morning - Doctor was amazing checked not just my knee but my general health also. Delighted with the treatment received
GP surgery review: the-church-street-practice
Title: Fantastic experience
Rating: 5 out of 5
Visited: November 2023
There is a lot of negativity around at the moment but my experience with Church Street today was so positive, I was overwhelmed. I filled in an online medical request with quite a stressful concern at 1.20p on a Friday afternoon. At 2.20pm I had a call from a lovely receptionist asking if I could get to the surgery for 3pm to see a doctor. I checked in and was called in to see the doctor bang on time and I was welcomed in, listened to and the issue was looked at. The doctor explained everything throughly and in detail and answered any questions I had. 

I’d expected to face a weekend of anxiety and worry waiting to hear something but instead, I feel relieved and have peace of mind. Every member of staff was fantastic and I’m so grateful!
GP surgery review: the-church-street-practice
Title: Fantastic Care of Nurses/HCA/Receptionists
Rating: 5 out of 5
Visited: October 2023
Took my little boy for his 1year immunisations today. I was already feeling extremely anxious knowing it was 4x injections and my relative couldn’t attend with me due to illness so I also had to bring my daughter along. 
We had two fantastic nurses who saw to him whilst a HCA held him to get the experience over with quicker, they were absolutely brilliant with him and the Receptionists minded my daughter so she didn’t have to see her brother so upset. Thank you so much, fantastic and caring professionals. One very grateful Mom!
GP surgery review: the-church-street-practice
Title: Excellent service
Rating: 5 out of 5
Visited: April 2023
I was concerned about my pulse rate and contacted the surgery help desk mid morning. By 5.30pm an ECG had been taken and I had seen the duty doctor. He had advised that I needed a 24hour ECG recording. I contacted the surgery secretaries a few days later and they arranged a referral to the hospital ECG department
GP surgery review: the-church-street-practice
Title: Great response
Rating: 5 out of 5
Visited: March 2023
Rang at 8.30 in the morning after filling in the online form and a few text messages, I saw a doctor by 10am the response was excellent. I was wary about filling in the online forms but the instructions were very clear and led me through the process easily. I found this to be a much better way of getting treatment than having to wait for the doctors to call back. Well done.
GP surgery review: the-church-street-practice
Title: Great service
Rating: 5 out of 5
Visited: March 2023
I was seen quickly and my Doctor was lovely, she took lots of time to talk to me and understand my problems. She came across as very caring. Would defiantly recommend this practice.
GP surgery review: the-church-street-practice
Title: Amazing service
Rating: 5 out of 5
Visited: March 2023
Lovely lady on the desk was polite and helped me get checked in. I was seen at the time of my appointment. Then my nurse was very informative, helpful and caring. Would be great for them to be recognised of appreciation.
GP surgery review: the-church-street-practice
Title: Excellent care throughout a severe lung infection from Covid
Rating: 5 out of 5
Visited: March 2023
Getting Covid caused my lung condition to become much worse. I was able to speak to or be seen face to face by the same GP 2 or 3 times a week, to monitor my progress. Excellent care, and easily instigated by using their GP Online service. Response the same day.
Brilliant care, and so reassuring.
GP surgery review: the-church-street-practice
Title: Health Check
Rating: 5 out of 5
Visited: February 2023
I saw Nurse today for my health check. I was feeling apprehensive about it and they made me feel very comfortable. She had such a caring and professional approach to my appointment. I’d like to say that I came away feeling happy with how it went. Thank you to the HCA for being such a lovely caring person and your understanding of my health and well being. Always lovely to see her and takes an interest in how I am. This individual is an asset to the Church Street Practice and I hope that she’s recognised for it.
GP surgery review: the-church-street-practice
Title: Prompt service and excellent clinician
Rating: 5 out of 5
Visited: February 2023
My baby hasn’t been well lately. After 2 consultations with external clinicians I wanted another opinion. Used the Florey service and got a same day phone call back and F2F appointment with the Nurse Practitioner who we often see for the children. 
They thoroughly examined my child properly, gave lots of reassurance and were given the right medication to start getting my child better. Always a friendly face and helpful and trust this nurse a lot with myself and my two children. Thank you.
GP surgery review: the-practice-sayeed
Title: blood from a stone than getting a appointment here.
Rating: 1 out of 5
Visited: May 2023
I have been trying to get a appointment for a lump I have found on me for 6 working days now. To be greater with all appointments are book. Ring back tomorrow. After the 5th day I spoke to someone from 111 whom referred me to be seen at my GP I was instructed to ring them ASAP.  As soon as the call ended with 111 I rang the surgery whom close at 6.30pm I called at 5.27 was waiting for someone to pick up for 39 minutes . I went in to see them and was told maybe there was someone on the phone I said for 39 minutes the receptionist response was some of our patients like to talk.  I asked if there was anyway of pre booking a appointment and was told this does not take place at this site After which I asked for details of the practice Complaints procedure and was given a response of just email or post it though the letterbox.
GP surgery review: the-practice-sayeed
Title: Terrible service
Rating: 1 out of 5
Visited: January 2023
In the last 4 weeks I have tried on 3 occasions to make an appointment to see a doctor only to be told by the automated machine that no more appointments were available and I should phone back the next day at 8am. Each time I called at 8am was placed on hold for over 30min before being told no more appointments are available and they don't make advance appointments.
What is the purpose of the surgery or any patient being registered with this surgery? they never answer the phone and I honestly think they must be hoping patients give up whilst on hold for long periods. I actually visited the surgery this morning at 8.10am whilst on the phone and the doors were locked even though the surgery supposedly opens at 8am.
If a person is on a pay and go phone on minimum income how can they afford to wait such long periods on the phone only to be told that there are no more appointments call back again.   
I've looked for a surgery complaints procedure and cannot find one online so I guess I'll have to complain to the NHS about the poor level of service being provided as such a poor surgery cannot be allowed to operate.
GP surgery review: the-practice-sayeed
Title: poor appointments
Rating: 1 out of 5
Visited: December 2022
Never able to get an appointment ever. Ring every morning at 8am like told and between 8:00 and 8:03 the line is always "busy". Ring a minute after that and have to wait over 30 minutes and by the time someone answers the phone all the appointments are taken. 

They need a better system.
GP surgery review: the-practice-sayeed
Title: Extremely Poor Service
Rating: 1 out of 5
Visited: February 2022
I am calling for last 3 weeks, very difficult to get an appointment. When  call 8 in the morning the que is always above 45 minutes. It takes more than hour to get it through. When get throught they says fully booked and call tomorrow morning. Waste of time. Very poor Service. The reception staff are more than Worst. I am still waiting for my appointment.
GP surgery review: the-willows-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
Great dr and good team nice and tidy place I had visited to veccination for my children the doctor's nature is so friendly and they give us very good guidance and make children very happy to feel the hospital environment over all we are very happy to visit the place thanks to willows team......
GP surgery review: the-willows-medical-centre
Title: Great practice after recent changes
Rating: 4 out of 5
Visited: December 2023
In the past I have had many issues with ringing for 30 minutes and getting an appointment and if I'm lucky to actually get one then I'd have an appointment given to me at a sister site. However recently if I need an appointment, I ring up at 8am, press 1 and hang up. The surgery rings me back when it's my turn in the q and three times I've been able to book an appt at the surgery. The doctor I've seen had always been the same and is fantastic at explaining things and always uses diagrams and pictures to help understand. Very happy with the service from them. Only snag would be why don't they take down unnecessary posters dotted everywhere. One poster must be "you must wear masks at all times due to covid' and next to that poster there's another which says along the lines of just.. 'wear a mask if you have a cough/cold.' I'm not sure why surgeries have no music playing in the reception because with it being pin drop silence everything in the waiting area, you hear absolutely every query raised by patients to the reception staff.
GP surgery review: the-willows-medical-centre
Title: Not a nice nurse
Rating: 2 out of 5
Visited: October 2023
Came to see the nurse for a smear and swabs so I can be referred to a gynaecologist. One of the nurses at the practice is lovely and a pleasure to see however the other is not. Very uncaring and cold, she did my swabs and smear and I told her twice she was causing me pain but did not care and continued. She did not use any lubricant gel either, I was so sore after and overall this was a horrible experience for a very personal matter.  No bedside manner at all and showed no sympathy even after telling her that she hurting me. I would not want to see this nurse again. Horrible experience
GP surgery review: the-willows-medical-centre
Title: Rude staff
Rating: 1 out of 5
Visited: October 2023
I wasn't late but stuck in the qué behind three people, one of which who had a disagreement with the inexperienced receptionist. Did not handle the situation well. Then I get told I'm very late and will have to wait. Nurse taking bloods waffled something and walked back in.
GP surgery review: the-willows-medical-centre
Title: Willows medical centre.
Rating: 2 out of 5
Visited: October 2023
Willows medical centre is awful for trying to get through on the telephone, it's usually a wait of around 40 minutes to an hour! And getting an appointment is like trying to get blood from a stone, they tell you to ring at 8am but by the time you get through all the appointments have gone so they tell you to ring back again the next day at 8am to again wait for another hour to be told again that all the appointments have gone. They seriously need to sort it out! The doctors I have spoken to have been very good but to actually get to see one or speak to one or even to get through to the surgery is an actual nightmare and outs me off ringing even when I really need to speak to a doctor.
GP surgery review: the-willows-medical-centre
Title: Improving
Rating: 4 out of 5
Visited: October 2023
I had a phone consult about managing my hypertension 1st thing in day so not left waiting all day. My message explaining i want to discuss withdrawing the statin if poss because of severe cramp had been communicated & the gp i spoke with was v well prepared had checked my previous blood tests & explained all clearly. The follow up blood test by clinician not nursing assistant also did the full hypertension review at same time so i dont have to return next month. On the ball efficient & made me feel confident.
GP surgery review: the-willows-medical-centre
Title: Practice
Rating: 3 out of 5
Visited: October 2023
I was advised by the pharmacist at the surgery. His advice was clear, delivered in a friendly supportive way. 
I felt confident about him.
GP surgery review: the-willows-medical-centre
Title: Practise. Can be better
Rating: 3 out of 5
Visited: October 2023
Since. The merge it has got worse to gt thro to doctors. I have recently rang to cancel app due to work, each time over 40 mins waiting to gt thro and still. Couldn't. The practise needs to look at. It's access for patients.

Regrettably out experience has gone down hill and we really need. To see an improvement