janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: maida-vale-medical-centre
Title: Room for improvement
Rating: 2 out of 5
Visited: March 2023
A few years ago this GP practice was brilliant with a very family friendly environment, plus you knew which GPs actually worked on which days such a shame its all change now and more like pot luck if you see the same one twice. This makes follow up sketchy and diagnosis for treatment missed and in my case wrong treatment, wrong information which could have led to a more serious outcome for me. the more you complain the more of a problem they label you as and you then become that pest who only wanted a simple check up
GP surgery review: maida-vale-medical-centre
Title: Not Compliant with NHS Directions on GP Registration
Rating: 1 out of 5
Visited: March 2023
Refused to register my child because of lack of visa proof. Said that the practice's owner demanded that level of proof.

NHS' own website says that you do not need proof of address or immigration status to register with a GP. This practice is clearly not compliant with this NHS directive. Avoid Practice if possible, many others very nearby. Don't let them earn money off your back for being registered there.
GP surgery review: maida-vale-medical-centre
Title: Poor Service
Rating: 1 out of 5
Visited: September 2022
Doctors change continually change and no continuity.
Reception staff are dismissive and don't inform patients about changes to hospital referrals.
For some reason their is an expectation from them for you know how the system medical system works, never know if I'm looking on Dr's website or Patient knows best, to find details about changes, or follow ups, reception staff are unwilling to explain or advise and say not my job..
GP surgery review: maida-vale-medical-centre
Title: worst ever service
Rating: 1 out of 5
Visited: April 2022
very disappointed with this surgery Dr do not like to see you face to face and they will do everything over the phone not even video call. I had some pain and Dr send me to A&E instead of look face to face then decide for A&E. receptionist are very rude as well. I do understand due to Covid 19 everything out of control, but it does not mean you can ignore your patients. You cannot get an appointment and they advice to go to Hospital. what is the point of getting GP if I have to go to Hospital. you do need to improve you surgery. I hope you can improve the service as you are not providing free service. Do not make Covid 19 Excuse!!
GP surgery review: st-johns-wood-medical-practice
Title: Good Practice - but failed on this day
Rating: 4 out of 5
Visited: April 2023
telephoned surgery at 13.52 on Friday 28th April which was answered 15 minutes later by a receptionist.  Explained the problem
she asked for date of birth which was given, no confirmation of patients name was given which I found unusual and could have been ambiguous.  She told me a doctor would call back.  I asked did she have the number she repeated it back to me which was our  landline and I reiterated yes that's the one, please have the call returned on the landline as I am speaking on behalf of my husband.   At 18.11 still no call back and I called the surgery and recognised the voice of the receptionist  and said "I recognise your voice I spoke to you earlier concerning ......" she claims she didn't remember speaking to me and I had to jog her memory and she called to someone in the background and said the doctor will call you soon.  This never happened but my husband checked his mobile - which was malfunctioning - hence the request for a landline call - and found that the doctor had left text messages referring him to "patches" and also a "picture" - what is this all about  - what is "patches"why not a simple telephone call. Doctors don't seem to want to do face to face and now they don't want to do telephone consultations. Very disappointing especially the cavalier attitude adopted by the receptionist most of whom I've always found to be very professional and helpful but unfortunately not on this occasion . It was a bank holiday weekend and I accept that the telephone system was very busy but please get the message correct and pass it on to the appropriate doctor .  Not everybody has access to a computer or is indeed tech savvy .  Digitals are not always reliable and can crash at anytime, the requested telephone call would have solved the problem.  In my dealings with the Practice which is normally  so well run and professional  it was a stressful and disappointing outcome.
GP surgery review: st-johns-wood-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
Quick and effective attention for a wound I made in my leg after a football injury. St Johns Wood Medical Practice contacted me the same day I made the enquiry and booked an appointment.
GP surgery review: st-johns-wood-medical-practice
Title: Efficient Practice
Rating: 5 out of 5
Visited: February 2023
Practice uses the Patches system which is very efficient and helpful especially when working during the week. The system is particularly helpful in providing an overview of the topic, confirming availability for call backs and appointments. Practice was very responsive, appointment scheduled in 24 hours. Would highly recommend.
GP surgery review: st-johns-wood-medical-practice
Title: great support as always
Rating: 5 out of 5
Visited: November 2022
I had what for me was a very urgent query about the possible reaction of medications.  I phoned in at about 5pm and by 6.30pm received a phone call that  sorted the problem completely.   I am ovrwhelmed that in these difficult times I am so lucky as to be with this practice.  Thank you Dr Kaufman, reception and all the kind and patient staff.
GP surgery review: st-johns-wood-medical-practice
Title: Calming and pragmatic care
Rating: 5 out of 5
Visited: November 2022
I recently had to attend the practice to have quite a difficult conversation regarding my health. The doctor I saw was so calm, kind and helpful that it really gave me confidence in my ability to decide the best option for me. Highly recommend this practice.
GP surgery review: st-johns-wood-medical-practice
Title: Great practice and its good practises
Rating: 5 out of 5
Visited: July 2022
I have always found the gps helpful and pleasant but to have a text  sent to me when I left a message about having tested positive for covid is both kind and extreme;y helpful.  Feeling very miserable about a new positive test result only 4 months after being extremely ill with my first attack I left a message for my GP that it had started again. That afternoon I received a text which expressed sympathy and good wishes for a full and speedy recovery from my GP .  A thoughtful helpful thing to do in these strange times where all we hear is that our gps dont care for us in many obvious and some unseen ways. I am happy to report his good wishes worked.  I feel so lucky to be a patient of this practise,
GP surgery review: st-johns-wood-medical-practice
Title: Refusal of medication
Rating: 1 out of 5
Visited: April 2022
I was refused a prescription yesterday and was told to go to the chemist. I am living on benefits,which dont cover my cost of living, but do allow me free prescriptions. The text I recieved was rude. I emailed the practise manager and have heard nothing back. So.. how do I get the medication I need, when I havent the money for it?
GP surgery review: the-randolph-surgery
Title: not a good practice
Rating: 1 out of 5
Visited: September 2023
Since this surgerys take over a few years ago its gone down hill rapidly. I have to keep chasing prescription,.Made an order 8 days ago for medical equipment, which is a regular thing, To Charter. They then email the surgery for a prescription. Easy Not for this Surgery. I watched them send it while i was there, 8 days late. Doesn't any one there check the emails that come through to them obviosly not. This isnt the first time ive had to complain on this site.... please nhs people give this surgery a good shake up
GP surgery review: the-randolph-surgery
Title: Awful Practice
Rating: 1 out of 5
Visited: August 2023
Spent over 45 minutes on the phone waiting to get through. Was then cut off. Re-rang and spent another 25 minutes waiting and when I get through was told there were no appts. I do not know anyone who ever gets appts. I do not know anyone who is satisfied with this surgery. I do not know anyone who gets their medicines on time. I do not anyone who has ever seen a doctor. Why does this place even exist? Why are there at least 7 people working behind the reception desk and no doctors available? Why doesn't the NHS investigate this appallingly incompetent practice?
GP surgery review: the-randolph-surgery
Title: Unbelievable!
Rating: 1 out of 5
Visited: July 2023
I visited this practice in June as I was suffering dizziness, sickness and balance issues. Saw a locum, she did tests on me, checked my heart, said did I know I had a heart murmur? I said no. She said she'd refer for an ECG and return the following week. She'd left by then, saw another locum who said no mention of any heart problems or referral had been made on my notes! She checked my heart, said I had no murmur! Who to believe I'm at a loss. Sadly since joining 6 months ago I wish I never did. Left my last practice after 30 years as was taken over by complete incompetents. Other mistakes have taken place too, like being told by receptionist, think she is new, that I hadn't been referred for something in April, which I had been, later having found out. So many members of staff yet many problems such as the phone lines which have improved slightly. Longest wait was 47 mins.  So many patients in the reception area are complaining about this practice, yet I can't see anything being done. Never seen a regular gp. The one I did left. What to do, I don't know but one think is the stress and anxiety this is causing me is certainly bad for my health. Weird thing is this practice is rated as Good.
GP surgery review: the-randolph-surgery
Title: Contact impossible
Rating: 2 out of 5
Visited: June 2023
Agree with recent comments.  They have a vast room full of admin staff yet no-one answers or rarely answers phone.  I am dangerously low on crucial meds having had request for repeat meds denied due to needing some unnecessary medical review.  Have they called me to arrange?  No.  Service is hopeless.  We will move.
GP surgery review: the-randolph-surgery
Title: Utterly useless
Rating: 1 out of 5
Visited: May 2023
My wife and I have been with Randolph surgery for over three years and are now leaving the practice because their services are staggeringly incompetent.  

The practice is teaming with support staff but there are 40+ minute hold times to speak with a human on the phone.  E-mail messages go into a black hole.  If you book a tele-health consultations through their app they don't give an appointment time, they just randomly ring you.  If you miss the call?  Tough luck.  It's back through the app to book again for the next day.

Recently I contacted them five for a referral and never received it.  In frustration, I went to the surgery and was assured that the referral would be processed the same day.   Was it?  No.  I ended up having to go to a private GP to get a referral for urgently needed care.

We are honestly unsure if there are any actual doctors at the practice.  In three years we have only seen one once and never spoke to any on the phone.

My wife has a chronic, life-threatening condition that requires repeat prescriptions.  They routinely reject her prescription renewal requests made through the app and she must wait on hold again and again to get it sorted.

Ironically, we switched to Randolph because our previous surgery had abysmal service and care and now they get much higher marks than Randolph: we're switching back today.

If at all possible, avoid this surgery at all costs.
GP surgery review: the-randolph-surgery
Title: horribly useless and incompetent
Rating: 1 out of 5
Visited: May 2023
I have now been waiting 7 days for a prescription. This is what they always do. Over and over again I have to wait. And, from reading the other complaints I see that this is common practice with everyone else who uses this surgery. 

when you go to the surgery there are barely enough doctors and a room full of administrators who never answer phones.

The doctors when you talk to them on the phone (forget about getting an appt.) they don't seem to know what your results are or your history or anything.

Do not sign up with this surgery. It is useless.
GP surgery review: the-randolph-surgery
Title: Uncontactable
Rating: 3 out of 5
Visited: April 2023
It is impossible to get through on the phone even after holding on for 1 1/2 hours. They say press 1 for callback but it doesn't work. Dr. iq app is closed after a few hours each day. How does a patient contact his GP. They had too many patients or too few staff.
GP surgery review: the-randolph-surgery
Title: inconsistent care, little follow through
Rating: 1 out of 5
Visited: April 2023
I've been at this surgery over 30years and it is very poor now. There is zero prospect of getting the same GP, let alone nominated GP. I have complex healthcare needs, making care more challenging when different GPs try to understand a very complex picture in 5minutes (no chance). There is little followup on flagged tests, I have to chase, not vice-versa.  GPs often can't find my results, so wasted appt and I have to make another. It takes 30-75min to ring for appt before 08:30am, sometimes appts are still available on DriQ but denied to those calling in. I estimate 90% of my appts are only calls that come at random time in day, never when they say they will call so some privacy can be anticipated (which is very difficult when at work sharing desk with colleagues). A video appt has never been offered since takeover in 2018 to now. Very unsatisfactory. A canny GP sees so much when you are seen in person. Some calls are 3minutes. Find another surgery.
GP surgery review: the-randolph-surgery
Title: Not great with kids
Rating: 1 out of 5
Visited: February 2023
Our 1-year old daugher has had a rash all over her body for 3 months now, and we can't even get an appointment to be seen by a doctor! All they offer is a "phone appointment" where the doctor tries to imagine how the rash might look like and comes up with yet another cream that is not helping.
GP surgery review: the-randolph-surgery
Title: Awful Practice
Rating: 1 out of 5
Visited: February 2023
Impossible to get through on phone. Impossible to make appts. They forget (or it takes forever) to fill prescriptions. You never see or speak to the same doctor. Years ago this was a fabulous surgery. Now - for about the past 3 years - it is a disaster. No one contacts you to discuss results of flagged blood tests, X-rays, 
Ultrasounds. You have to take the initiative to contact them and then you can't get through. Personally, everyone I know is unhappy with this surgery and has either withdrawn or talks about withdrawing.
GP surgery review: third-floor-lanark-road-medical-centre
Title: Totally disgusted
Rating: 1 out of 5
Visited: August 2023
Just phoned lanark doctors. Was in queue for half an hour and was told emergencies only. wouldn't mind so much but that was same as whole of last week. It would not be good to be very seriously ill. The issue is very serious to me and was told "call back tomorrow. Another half hour wasted.
GP surgery review: third-floor-lanark-road-medical-centre
Title: No privacy
Rating: 2 out of 5
Visited: March 2023
When you call in person and ring the bell you have to speak all your business through an intercom and are kept out of the actual reception area. There is no privacy at all.

Very hard to get to see a doctor in person. You only get a phone call. This is not good as the doctor can't see you and this is necessary for a proper diagnosis.
GP surgery review: wellington-health-centre
Title: Not amused
Rating: 3 out of 5
Visited: October 2023
Left on hold for 30mins...message came on, apologised for being busy then cut off!!
I managed to be next caller on line and then the call was terminated
GP surgery review: belmont-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Phoned this morning for an emergency appointment. Had a call back within half an hour.  Needed to do a test and had the full results back within an hour. Great service thank you
GP surgery review: brunel-medical-centre
Title: great practice
Rating: 5 out of 5
Visited: June 2023
the doctors here are great, very knowledgable and listen to my needs. the nurse ans phlebotomist are really caring and considerate. the reception staff are very helpful. it's a great place and i feel safe when i go there to seek medical care
GP surgery review: brunel-medical-centre
Title: Extremely good staff
Rating: 5 out of 5
Visited: September 2022
I have an extremely good experience. This practice has an excellent customer service. They resolve the issue ASAP. I will recommend this practice.
GP surgery review: brunel-medical-centre
Title: Wonderful practice
Rating: 5 out of 5
Visited: June 2022
My visit today was everything you’d hope your doctor’s practice would be. Extremely helpful and pleasant receptionists and genuine care given by the GP. The few minutes staff and the doctor spent with me made all the difference to how I was feeling and transformed my day. Thank you.
GP surgery review: brunel-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: April 2022
I called in the morning left a mess with reception I had a call at lunchtime from the GP
I was seen by the GP late afternoon
1st class service
GP surgery review: brunel-medical-centre
Title: Good GP practice
Rating: 5 out of 5
Visited: April 2022
Now that the pandemic normality is now returning to having face- to-face consultations this is good but in many cases a early phone call with the GP is sufficient. It does however depend on the patient. If it’s to get results which are clear then a phone call may be all that is needed.
GP surgery review: brunel-medical-centre
Title: Good professional medical practice
Rating: 5 out of 5
Visited: April 2022
Very friendly and helpful receptionists who try their best to help. Always receive good medical care and with the new blood testing facility is great. In taking the blood sample is very professional & there is no bruising to the skin.
GP surgery review: brunel-medical-centre
Title: Worst GP Practice
Rating: 1 out of 5
Visited: March 2022
Shocking GP surgery.  Have to explain yourself to a Receptionist before they decide if the GP is going to contact you which they never do.  I would never use this Surgery again.
GP surgery review: central-uxbridge-surgery
Title: Waiting for rapid response
Rating: 0 out of 5
Visited: January 2024
I was put on an antibiotic for a bad chest infection. I had some bad side effects which I rang doctors about. This antibiotic caused me to have black faeces , dark yellow urine, Guidyness loss of appetite and not feeling at all good.  
I spoke to a clinician who then spoke to my GP. Clinician rang me back and said I need blood tests done and some medication in case there was blood in my faeces. They told me rapid response would come to me that day to do the necessary.  
This was at 1pm. I rang doctors about just before 5. I didn't find the person I spoke to very helpful at all. I asked if they could speak to clinician tomorrow as rapid response never came. Their answer was they've sent email and there’s nothing else to be done!!!! As you can imagine I am very upset about this!
GP surgery review: central-uxbridge-surgery
Title: Have never prescribed/removed my asthma medication
Rating: 1 out of 5
Visited: December 2023
I joined this practice well over a year ago, if not longer. When I registered, I specified that my prescribed meds included Salbutamol and Beclometasone inahlers for the asthma I have had since being diagnosed at age 5. Since I joined, they have never added Salbutamol to my prescribed meds so I can order them when required, despite me asking more than once for them to add it. Secondly, they have now removed Beclometasone from my prescribed meds without any rhyme or reason. This now means I have to purchase both of my inhalers from an online provider because my own doctor does not, or will not. To say I am disgusted is an understatement. I am a former NHS nurse myself. The service at this surgery is beyond awful and pretty disgraceful. They have too many patients thus cannot manage those they have. I also have never been offered a mammogram from aged 50 and am 53 this year. All I was told was I 'missed the surgery's slot as a new patient', despite me being a patient for a considerable time. Terrible. Just abysmal.
GP surgery review: central-uxbridge-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: December 2022
Personally Called into the surgery last Friday lovely receptionist. Had a face to face with a well trusted family doctor on Sunday morning.
Again friendly receptionists. Thank you didn’t know this service was a available and very pleased with you all
GP surgery review: central-uxbridge-surgery
Title: They do everything they can to not see a patient in person.
Rating: 1 out of 5
Visited: December 2022
My 81-year-old Mum is a patient at this practice. For weeks she has had a hacking, productive cough and is also asthmatic. Weeks ago she contacted the practice and was allocated a telephone consultation. The doctor prescribed antibiotics and said 'We will see you if you don't get better'. She felt better initially, but now is back to square one. Again, she contacted the practice and had yet another telephone consultation. No suggestion of seeing her in person. Again they just spewed out an antibiotic prescription. This is disgusting, unethical, unprofessional clinical practice. They have basically used the pandemic as an excuse to continue to not see patients in person if they can avoid it. I am a former nurse myself. This goes against all standard medical assessment of a patient. You have to see the patient to assess them. You cannot listen to a chest over a phone, check Oxygen sats over a phone or see how a patient is breathing. They have zero clue if my Mum's cough is upper or lower respiratory or bacterial or viral. They just chuck out antibiotics and we are supposed to hope they work. Disgusting practice that I wish my Mum had never joined. Shameful service.
GP surgery review: central-uxbridge-surgery
Title: Splendid practise
Rating: 5 out of 5
Visited: September 2022
Considering the demands for Healthcare I think my practice does very well and I am extremely pleased with the treatment that I get from my GP
GP surgery review: hillingdon-health-centre
Title: Limited service and doing their job for them
Rating: 1 out of 5
Visited: June 2023
I want to book a follow up appointment and they said unless I'm elderly I'd have to login via patches to get an appointment. What's happened to just walking in the surgery to book an appointment for 2 weeks time no matter what age you are. Sad times for the GP Surgery
GP surgery review: hillingdon-health-centre
Title: Caring staff
Rating: 5 out of 5
Visited: May 2023
I have only recently joined this GP surgery. Such a big improvement from my last GP. The staff here are caring and helpful. Even though it must have been quite busy, they listened to me and was able to help me right away without me having to call back or chase them up. Well done to them and hope they continue to provide the same  level of patient care and concern.
Personally, I found the Patchs system was very useful to request appointment  with the GP which saved me having to call at 8am and managed to an appointment the same day.  Well done guys!