janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: staines-health-group
Title: Can not still see a doctor
Rating: 1 out of 5
Visited: October 2022
I have tried all week to get though to have a doctor call me it’s still triage only if after two years post covid no chance rang at 8 this morning number 23 on appointments then again at 2 only to be told yet again no
appointment they always saying they are closed for staff training what staff training no one answers the phone have said they have up dated the phone system but still you can’t get though or get any help it’s discussing how this practice has gone down the pan why can we still not see a doctor and have to reply on the reception to decide who gets a telephone call
GP surgery review: staines-health-group
Title: too long on phone calls
Rating: 1 out of 5
Visited: May 2022
tried again today 13 05 2022 to book an appointment, went through all the usual verbals from the auto voice about corona and other stuff to then find out i am No7 in the queue, i Just give up, maybe thats what they want
GP surgery review: staines-health-group
Title: Very Poor Practice
Rating: 1 out of 5
Visited: May 2022
They never pick their calls, you stay in a queue in excess of an hour, and when you are lucky to speak to someone, they ask you to go to casualty.
I don't even know who my GP is, this practice, in my opinion is a waste of tax payers money. May be useful for some but I have never been helped by them
GP surgery review: staines-health-group
Title: Gone downhill
Rating: 1 out of 5
Visited: May 2022
I've been trying for the last 2 days to get an appointment to speak to a Dr about a chronic condition I have.  I got through once and was offered an appointment in 3 weeks time - if it could wait that long I wouldn't trouble the Dr with it.  I was 12th in the queue, and when I got through I was told there were no appointments left.  It shouldn't be this difficult to get an appointment.
GP surgery review: staines-health-group
Title: Poor.
Rating: 1 out of 5
Visited: March 2022
Explained to reception that I had heart surgery 1 year ago and was suffering low blood pressure (100/69), raised pulse (110 to 150)  and difficulty breathing. Told I could have an appointment in 5 weeks or ring every day to try to get an emergency appointment. So I shall contact Harefield and advise my GP practice isn't interested as they have a strict protocol which will be followed. Some (not all) of the receptionists are curt when speaking to patients.
GP surgery review: lingfield-surgery
Title: Worst doctors surgery
Rating: 1 out of 5
Visited: November 2022
The receptionists are rude and unable to be seen by a doctor for a minimum of 3 weeks just told to go a&e if so urgent,all appointments are gone by 8:30 even thou phone lines don’t open till 8:30
GP surgery review: lingfield-surgery
Title: Awful
Rating: 1 out of 5
Visited: October 2022
If I ever did get the chance to get through on the hold line I would finally get down and I would hear the reception team answer the phones and then hang up this would happen multiple times. So I would never actually get through. And even when I did get though never ever where there any appointments actually available. It’s awful how hard it is to get a doctors appointment even if there is lack of DRs maybe explain that rather than hanging up or come up with ways around it or book more in the future or expand the surgery for the expanding village. You simply cannot keep up and too many people and the hospital are suffering because of it.
GP surgery review: lingfield-surgery
Title: Poor contact
Rating: 2 out of 5
Visited: September 2022
Received an appointment face to face to review medication and repressive
Then text from practice today telephone appointment. Started phoning at 1746 at 1830 still no contact and practice states closes at 1830 
Less than impressed, do I attend or wait for a call 
Have always been very happy with communication but this is appalling
GP surgery review: lingfield-surgery
Title: Making it as difficult as possible to make an appointment
Rating: 1 out of 5
Visited: June 2022
I had not been well over the Jubilee bank holiday weekend and, so, on Monday I went to the surgery in person to try to make an appointment.  I was told I could only make an appointment online or, if it was an emergency, via the phone.  Firstly, I was clearly unwell, so, as I was there, why couldn't the receptionist have tried to book me an appointment?  Secondly, the surgery's website states you can make an appointment by visiting the surgery.  If what the receptionist told me was the truth, then the website should be updated to reflect this, instead of misleading patients.  The website though is so antiquated and unprofessional looking that it could be mistaken for a dodgy website - the website equivalent of the money scam letter.  I certainly wasn't going to input any of my sensitive personal data on it.  What does this policy of not being able to make an appointment in person serve?  It certainly doesn't serve the patients.  There is also an assumption that everyone has access to the internet.  So this policy is certainly not inclusive.  I have been a registered patient at this surgery for over 15 years and am appalled at how a once friendly practice has become so 'user unfriendly'.
GP surgery review: lingfield-surgery
Title: Appointment request refused
Rating: 1 out of 5
Visited: May 2022
I tried to get an appointment only to be told that none were available and to try again later! I can't move surgery as there are not any other catchment areas I am eligible for!
GP surgery review: lingfield-surgery
Title: Bad Screening Experiance
Rating: 1 out of 5
Visited: May 2022
I went for my cervical screening appointment and despite wanting my friend to come in with me I was told by the receptionist that I wasn’t allowed to have anyone in the room (despite what it says in the leaflet that I can have a friend in with me if I wanted to.           After eventually getting seen by the nurse who was running nearly 15 minutes late, I asked if she could use the smallest speculum possible only to be told that there was only one size, and when I asked if she would use some KY Jelly to make the process more comfortable she said she couldn’t as the lab didn’t allow it. I left at this point as there was no way I was going to put myself through that level of discomfort and embarrassment. There is clearly some training needed here as at my previous practice the nurses had different size speculums available and used KY to make the process more comfortable. I have vowed never to have this test again and have now formally opted out of the cervical screening program.
GP surgery review: lingfield-surgery
Title: Terrible
Rating: 1 out of 5
Visited: January 2022
Never get appointment
Phoned surgery  mondayto make a appointment to see doctor, as bad chest think have Bronchitis spoke to to paramedic over the phone as usual that's all you get their take account I'm 71 years old, not that  I want any special treatment more than anyone else, walk over chemist very very poorly to pick up my prescription as I live on my own,
Antibiotics did not help, phoned doctors 6pm Thursday as couldn't breath could not stop coughing has 1 second in between , thought I was dying
Reception informed me I can't talk to a doctor but if they can sort something out they will ring me before 6.30 when they close,
and if it's urgent phone 111
Notjing unual their they doing any work since corona virus,
Ambulance took me to East Surrey hospital which I could not fault, outpatients had 3 hour wait all sitting next to each other, no seats empt, so they had no choice?
The people wh were arriving by ambulance were queuing in the hallway,
I got seen at hospital to be inform I have pneumonia.
Thanks to the surgery checking me, out. The likes of surgery's like this are what cause all the problems at these hospital for these poor nurses and Doctor what we're rushed off their feet,,,, all this is caused through Doctor not seeing patient's  but  why Hospitals have to and Doctors don't mind passing the buck on to hospitals,,
So what are surgerys going to do from now on, just sit on their bums take and let patients fianose their self
GP surgery review: the-red-practice-walton
Title: Should be shut down
Rating: 1 out of 5
Visited: May 2022
Receptionists do not answer the phone 
GPS will not see you 
I went to AnE and asked to go see a GP about some concerning bloods and I was 1 in the que and I kid you not they take 40 minutes to answer the phone when you are 1 in the que.
GP surgery review: wey-family-practice
Title: Exceptional
Rating: 5 out of 5
Visited: May 2023
Professional, empathetic and efficient. All queries answered in a precise and most friendly manner. Future management well explained. 
Most satisfactory.
GP surgery review: wey-family-practice
Title: Solid, dependable practice
Rating: 5 out of 5
Visited: March 2023
I needed to make an appointment with a doctor who is specialised in my particular medical problem. I rang the surgery on a Friday afternoon and was connected fairly quickly. The receptionist was incredibly professional, friendly and helpful, and gave good advice. I rang as suggested at 8:30 am on the following Monday morning and although originally more than number 30 in the queue I managed to get through within 15 minutes. The receptionist on this occasion was another individual but yet again was friendly, professional and helpful. I was given an appointment that same day and received a text reminding me of this almost before I’d finished my call. The consultation was excellent: thorough, informative, put my mind at rest and let me know what to expect going forwards. I cannot fault the service and wish to stress how pleasant and comforting were my dealings over the phone with the two receptionists.
GP surgery review: wey-family-practice
Title: New Patient
Rating: 5 out of 5
Visited: March 2023
New patient consult with clinical pharmacist to set up current medications was excellent. 3 months later I had a simple medical issue, left a sample with the reception team who were helpful and knowledgable. Several hours later a text from a GP advising a prescription had been sent to my pharmcay. Excellent service during challenging times. Thank you
GP surgery review: wey-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
I am a new patient at this practice and am very impressed with them - I have had contact with gp and practice nurse and have found them both really helpful and professional
GP surgery review: wey-family-practice
Title: Nurse visit
Rating: 5 out of 5
Visited: February 2023
I had an appointment with the nurse today for a smear test and the nurse made it quick and comfortable and put me at ease, and was really helpful with putting through a repeat prescription through for me that I needed for my contraceptive pill. The nurse is always friendly and professional and makes the appointment a good experience when the nature of the test can be quite daunting for some.
GP surgery review: wey-family-practice
Title: Efficient practice
Rating: 5 out of 5
Visited: February 2023
Excellent service with all concerns fully explained. The practice nurse was very helpful and professional.
GP surgery review: wey-family-practice
Title: Nurse
Rating: 5 out of 5
Visited: January 2023
I’ve never felt so at ease with a smear test. The nurse was absolutely amazing and made me feel comfortable from start to finish. Thank you
GP surgery review: wey-family-practice
Title: Lovely, friendly and caring nurse and doctor
Rating: 5 out of 5
Visited: January 2023
The nurse is amazing, lovely, caring and friendly and takes the time to explain everything properly.
GP surgery review: wey-family-practice
Title: Don't bother with them
Rating: 1 out of 5
Visited: January 2023
If you are less than 15th in the queue when you call and it takes less than 1hr to get through, then you are winning with this awful surgery. It's impossible to get through to get an appointment or speak to anyone so if you need any appointment, you basically have to book online and then have one in 2-3wks. Forget emergencies not an option. If you get through, then you never get a same day they usually tell you to call back the next day and wait for another hr trying to get an appointment.
GP surgery review: wey-family-practice
Title: Wey ahead
Rating: 5 out of 5
Visited: January 2023
Dee was very efficient helpful and friendly. My typhoid vaccination was quickly administered. Provided me with my vaccination history.
GP surgery review: fort-house-surgery
Title: Web Based Booking Implemented Poorly
Rating: 3 out of 5
Visited: March 2022
A previously good practice that has suffered a sharp decline in the service it offers as a result of the introduction of unnecessary web based barriers to accessing health care. 

More specifically appointments can now only be booked via the website, which is of legacy design, unintuitive and very difficult to navigate and possibly the only booking system in the world which, instead of queuing enquiries, without explanation simply turns off out of working hours. This is a huge problem for the elderly and those less familiar with technology.

Further and most shockingly, when the booking system has received a threshold quantity of enquiries it displays a notice advising those seeing health care to go elsewhere. This leaves the public no way of communicating with the surgery for short or long term matters.

The move to web based interface is not the problem in itself, the poorly considered implantation which could be improved for very little cost is.
GP surgery review: hersham-surgery
Title: Do not sign up to this practice
Rating: 1 out of 5
Visited: December 2022
It is impossible to get an appointment at this practice. You need to submit a form via the internet at 07:30 in order to get a same day appointment. The website is difficult to navigate and it is not intuitive to be able to locate the form. I have no idea how the elderly are able to do this and get an appointment. If you are allocated an appointment at a time that doesn't suit, you cannot amend it, you can only cancel. I just tried calling the surgery and was 'number 13' in the queue for 20 minutes so gave up. We will be moving to a different surgery as soon as possible.
GP surgery review: hersham-surgery
Title: Difficult to contact and no appointments
Rating: 1 out of 5
Visited: November 2022
Stay clear of Hersham Surgery.  They are almost impossible to contact as you'll be in phone queue for ages only to be told they have no appointments.  A recorded message tells you to use their website but the website tells you to phone!
GP surgery review: hersham-surgery
Title: Terrible online system
Rating: 2 out of 5
Visited: November 2022
Impossible to get an appointment. New online system is flawed. Been trying for 2 weeks yo get an appointment. They don't use Livi anymore as they promised there would be more face to face appointments. Most GPs at this practice work part time so out of the 8 doctors or more sometimes there is only 1 doctor working that day. Tried again today to get an appointment you cant ring as you have you fill out a form to make an appointment and then you get a message to say form has reached capacity. So now I have to resort to a pharmacy to ask for help with the dreadful side effects I am having  with the medication the doctor put me on.
GP surgery review: hersham-surgery
Title: Very Helpful doctor
Rating: 5 out of 5
Visited: August 2022
Saw a very nice Doctor today she was very helpful and friendly so I felt relaxed and that my problems were being addressed - wish I knew her name
GP surgery review: hersham-surgery
Title: excellent service
Rating: 5 out of 5
Visited: July 2022
emailed at 8 35 with details of an urgent problem and could submit a photograph. Telephoned about 20 minutes later with offer of face to face appointment at 1pm same day. Problem sorted. Thankyou
GP surgery review: hersham-surgery
Title: Speedy Response
Rating: 5 out of 5
Visited: June 2022
This morning I rang with urgent concern regarding an elderly and very vulnerable relation. The receptionist was very helpful, organised a same day GP tel apptmnt, which took place earlier than booked. The GP kindly arranged a paramedic to call in. This speedy access to medication has likely averted a much poorer outcome. I'd like to thank the Surgery for your assistance.
GP surgery review: hersham-surgery
Title: Commendable service!
Rating: 5 out of 5
Visited: June 2022
It has been 3 years of working in partnership with Hersham surgery. From triage to consultation and discharge, they are well-versed and the outcome is always in their patients' best interest without compromising dignity and respect. Truly gratifying with their steadfast patient care!

Thank you all (Doctors, Paramedic, Nurses, HCAs, Receptionists, and Admin staff) for your dedication, hard work and passion to give us a quality of life.
GP surgery review: hersham-surgery
Title: Ridiculous wait times
Rating: 1 out of 5
Visited: April 2022
Over an hour on hold to get through 9 phone places..went into the surgery whilst on hold and no phones ringing everybody stood about chatting .

Tried clicking on poor experience option to leave feedback and wouldn't continue

Service here is a joke!
GP surgery review: hersham-surgery
Title: Happy patient
Rating: 4 out of 5
Visited: March 2022
As a new resident of Hersham I have found this surgery helpful to me and my young son thus far. Thank you for your thorough patient care
GP surgery review: rowan-tree-practice
Title: An Excellent Practice
Rating: 5 out of 5
Visited: January 2022
During the 19 years that I have used this practice, I have experienced nothing but a first class service. Despite the the enormous problems caused by the pandemic, this has continued and I simply do not recognise the adverse comments that have been made here.
GP surgery review: hillview-medical-centre
Title: Excellent Team at Practice
Rating: 5 out of 5
Visited: May 2022
Excellent response to any enquiry the time frame is very fast , we as patients must also allow for what is going on that we are not aware of. Never had a problem that has not been dwelt with. Excellent service all the time.
GP surgery review: hillview-medical-centre
Title: Availability of contact form to request an appointment
Rating: 4 out of 5
Visited: April 2022
Your website shows that your practice is open on weekedays until at least 6.30pm. However, when I try to book an appointment for a blood test using your form during the afternoon the reponse is that it is not available because the practice is closed.  I understand that this is because there is an earlier 'closing' time for the receipt of these forms.  Surely it would make sense to amend the wording so that it gives the actual time beyond which these forms cannot be used.  Using your website is more complicated than it used to be!
GP surgery review: hillview-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: March 2022
Hillview is a superb GP, great staff and Doctors. Only real bad point is their website, its horrible, too complex and I cannot use it. It needs major work to simplify it. I already registered yet cant login and keeps asking me for a memorable word of which I don't have. I want to leave a message and unable to yet they keep telling me to do this as they wont deal with me over the phone. The site is awful.
GP surgery review: hillview-medical-centre
Title: Avoid
Rating: 1 out of 5
Visited: March 2022
My partner was in need of an urgent appointment so he called the practice to be met with a lady saying "There are lots of appointments today, but you need to book them online". So he went onto the website and filled out a form. 3 hours later and he hadn't heard anything. He called 111 as he was getting concerned and they encouraged him to make an appointment with his GP, which of course he was trying to do. We gave the practice the benefit of the doubt and called again, he was told to make an appointment online to which he said he had and hadn't heard anything back. The woman on the phone didn't apologise that he had been kept waiting and said that she will pass the information onto a doctor to call him back. He asked when he might hear back and she said "I don't know it's with the doctor now, so probably today but no promises". This is ridiculous, my partner is worried about his condition and needed medical assistance only to be pushed and pulled by this receptionist. While I understand they prefer people to book online, I do not understand why she couldn't have had a bit of empathy and booked him in over the phone if they had lots of appointments left. I am incredibly disappointed at the lack of respect and care he received and we are still waiting to hear anything back. At this point it would probably be quicker to transfer to a different doctor.
GP surgery review: hillview-medical-centre
Title: Bad
Rating: 2 out of 5
Visited: February 2022
I understand that some jobs may be tedious and difficult, that staff may be overworked or operate in a tense environment however, the majority of the time I deal with staff at Hillview I leave an interaction feeling depressed, frustrated and dehumanised. 

The front staff require customer service training to be able to effectively communicate with human beings. The medical staff whilst better in disposition lack the bedside manner the surgery used to have with GPs in the 90s. I know it's likely impossible to care about each individual patient with a revolving door of new cases but it doesn't mean the patient should leave with an experience of feeling GPs being disinterested in the wellbeing of a patient beyond filling out their online forms.
GP surgery review: maybury-surgery
Title: Excellent
Rating: 5 out of 5
Visited: August 2022
Since joining the surgery last November we have been delighted with the service we have received.   Very good reception personnel,  polite, welcoming and efficient.   We have been seen quickly and problems dealt with speedily.
GP surgery review: maybury-surgery
Title: Amazing surgery.
Rating: 5 out of 5
Visited: July 2022
I am so impressed with this surgery. We managed to get my girlfriend registered, seen and referred within the space of 48 hours for a suspicious lump. We cannot thank the team enough for their efficient service. All turned out okay in the end but had it not, we would be eternally grateful to the surgery for their rapid care. GP receptionists seem to get a bad name from the public nowadays, but I've found that every time we've dealt with/spoken to them at Maybury surgery they've been nothing but lovely/friendly. The clinicians were competent and in our eyes, made all of the correct decisions. In summary, an amazing place, amazing team and an absolute credit to the NHS.
GP surgery review: southview-medical-practice
Title: frustration
Rating: 3 out of 5
Visited: April 2023
Complained, via e-consult, of chronic insomnia and was told it was due to my life-style and given links to internet, without any consultation as to my life-style or reference to family history. Was prescribed antihistamine but at dosage not recognised by pharmacy so returned to surgery who re-issued a prescription, but for the same dosage. Finally got to speak to a GP who suggested blood tests. After waiting for two weeks, I contacted surgery for results and was told that i would be contacted within the next five days. Five days are up and still waiting.
GP surgery review: southview-medical-practice
Title: Online prescription not working
Rating: 3 out of 5
Visited: March 2023
I tried to order some prescriptions this morning. It’s now 8.15  and it’s saying the surgery is closed which it’s not because I’ve just spoken to someone about an appointment.
GP surgery review: southview-medical-practice
Title: Extremely Poor GP Surgery
Rating: 1 out of 5
Visited: March 2023
They have one telephone line you can wait up to 90 mins. 
Do have  call back service however, does not always happen on the same day.
No F2F appointments
Standard appointment via phone 3 weeks from when you request
Expected to wait 3 weeks to discuss your test results
Really, really Poor Service and needs to be addressed, if they do not want to see patients, get Doctors that do !