janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: modality-mid-sussex
Title: Fast help when I needed it
Rating: 5 out of 5
Visited: August 2022
I found a lump on a Friday night and called the surgery on Monday morning. I was seen by 11 o clock that morning and the doctor immediately put me on what she described as a "cancer fast track" referral to get my lump checked out. She was clear and kind. She explained it might not be cancer but having examined me she wanted it to be looked at quickly.  The local hospital service moved into action equally swiftly and breast cancer was diagnosed.  I wanted to acknowledge the Crawley Down surgery for the fast response they provided when I was very worried. I appreciate the surgery is under enormous resource pressure, as is every surgery, but they gave me quick, kind and efficient support when I needed it.
GP surgery review: modality-mid-sussex
Title: Lovely practice
Rating: 4 out of 5
Visited: July 2022
Most staff friendly and helpful.  It’s not always east to get an appointment but they tend to do more phone consultation than face to face.
GP surgery review: modality-mid-sussex
Title: Doing their best in difficult circumstances
Rating: 4 out of 5
Visited: June 2022
Had a concern ref my health, although fully booked for the day, the receptionist offered me to either a push doctor appointment or she would add me to duty doctor telephone list. I opted for the latter. The doctor called me by phone a little later and subsequently saw me at the practice. 

I am aware even before covid the practice was short of GPs and it would seem that this is still a problem, so I have to say they seem to be trying to accommodate our needs as best they can. Hats off to receptionists who are doing the best they can.
GP surgery review: the-station-practice
Title: Worst experience
Rating: 1 out of 5
Visited: December 2022
My 2 year old daughter is being sick more than 10 days ,she had cold symptoms,vomiting and loose stools.called GP at first but they refused to see her and i took her to A& E and later to paediatric ward.Everyone says that to wait and monitor the child.Last night she couldnt sleep at all and crying whole night because of frequent cough.I called this morning ,the staff was very unkind and refused to make an appointment with GP ,she doesnt want to listen to our concerns.extremely awful service
GP surgery review: the-station-practice
Title: Dreadful appointments system- unacceptable
Rating: 2 out of 5
Visited: November 2022
From lengthy experience of this Surgery, the routine testing regime (blood tests, BP, etc) seems to be reasonably efficient.
However, the appointment system is appalling; recently the online booking system via the NHS App only offered phone/face-to-face appointments 9/16 days in advance. Attempts to make an appointment by phone from 8am involved a 90 minute wait, only to be told that all that the appointments had gone. I was then advised to repeat the entire process the following day with no greater chance of success, or to attend at Reception the following morning at 8am to request an appointment later that day.
Please see my Google review and the 120+ other online reviews with an overall disappointing 2* (out of 5) rating.
GP surgery review: the-station-practice
Title: Good flu vaccination
Rating: 4 out of 5
Visited: November 2022
Very nice people, plenty of space and no queuing for my flu vaccination.  Quick and expert nurse did the injection; absolutely painless and the whole thing only took about 2 minutes.  Thanks.
GP surgery review: the-station-practice
Title: poor management?
Rating: 3 out of 5
Visited: November 2022
This practice had improved alot from the times when the phone lines sent you up and down the queue and back again… this went on for months and months.   But now we have an issue with the appointment screen that summons you to whoever you are seeing.. this has not been working for at least a month. Those with poor hearing are so compromised....especially when some practitioners are not the loudest at calling out your name. Surely someone can push for the repair more? 

In the days of the phone problem I thought the same...hopefully this one won't last so long.

When I enquired about this a receptionist with a brusque dismissive manner told me there was a problem with the engineers.  I am used to much better attitude when phoning this practice....she let the side down.
GP surgery review: the-station-practice
Title: Great staff - flu clinic not quite as good as usual
Rating: 4 out of 5
Visited: October 2022
As usual, the staff on duty were very friendly and helpful, but there were a few problems first thing:
1. The switch from an alphabetised system as previous meant that at the beginning of the session there were a lot more customers waiting than usual
2. The switch back to the 3rd floor meant that initial queues stretched back through the lift lobby and back down the stairs to the second floor. I tried to explain this to the person on duty on the ground floor after my jabs, but he was still sending people to the third floor despite this. Previous years have been on the ground floor - this enables people to queue out of the door which would have been preferable, but obviously this can block access to the walk-in centre.
3. Not sure whether previous year's vaccines have been specific to over 65 / under 65, but as the majority of the initial group were elderly, this caused a bit of a bottleneck.
4. Number of stations - only appeared to be two, with another nurse giving pneumococcal vaccines.

Despite these problems, I was still in and out in 20 minutes. My suspicion is that it may have quietened down over the rest of the clinic, but the change to inviting everyone at once, I think backfired a little bit this year.

Having said that - thanks for looking after me!
GP surgery review: the-station-practice
Title: Great service today
Rating: 5 out of 5
Visited: October 2022
Went to surgery for my flu vaccination after receiving a text message invitation. The organisation today was exceptional, had a short wait which was fine. The staff in the surgery were also exceptional, everyone was very helpful and cheerful, everything was explained to me even though they were very busy. I was also offered a pneumonia vaccination and this was explained and completed for me. The whole process was very quick and efficient, I’m very grateful thank you very much.
GP surgery review: the-station-practice
Title: Flu jab
Rating: 5 out of 5
Visited: October 2022
Brilliantly organised, went like clockwork. Less than 5 mins from arrival during allocated time slot, check in, brief queue, jab (virtually painless), and out.
GP surgery review: the-station-practice
Title: Flu clinic
Rating: 4 out of 5
Visited: October 2022
Super friendly & efficient reception and medical staff.
I attended at 9:30am when the clinic opened, was directed to the lovely nurse who administered my Flu injection.
All done in five minutes. Wonderful!
GP surgery review: the-station-practice
Title: Flu jab.
Rating: 5 out of 5
Visited: October 2022
Had our flu jabs this morning.  Super efficient . In and out in 2 minutes. Excellent 5 stars all round.
GP surgery review: the-station-practice
Title: Efficient jabs!
Rating: 4 out of 5
Visited: October 2022
Attended the surgery this morning for my 'flu jab and received a pneumonia one as well! Really calm and organised set-up, not too busy. Super staff as usual, including the receptionist. Lovely, caring nurses who took time (on their Saturday!) to explain everything. Always impressed by this aspect of the surgery.
GP surgery review: riverbank-medical-centre
Title: Friendly staff
Rating: 5 out of 5
Visited: March 2022
My experience with this practice is top marks they go out of your way to help you so polite Well done All Riverbank staff I couldn’t wish for nicer helpful people.
GP surgery review: riverbank-medical-centre
Title: Cannot get through the reseptionist
Rating: 1 out of 5
Visited: February 2022
I tried to get a phone conversation with my doctor but got told to write in or go on line to get more pills doctor was to busy  my doctor had just started me on thease pills and wanted to see if they suited me if all ok then give her a ring and we can carry on with them but unable to get past the desk as I work 50 sometimes 60 hours a week I don’t feel like the hassle to do this so have had to not take anymore pills because I have run out  You really need to change your system as if anything happens to me I do hold you to account
GP surgery review: riverbank-medical-centre
Title: First class practice
Rating: 5 out of 5
Visited: February 2022
I have worked in healthcare all my life, and thus practice is extremely well organized. I have had exemplary care for seven years, and during the pandemic have been envied by many friends whose care has been much less good. I feel safe and well looked after here, and cannot thank the staff enough.
GP surgery review: riverbank-medical-centre
Title: Gold Service
Rating: 5 out of 5
Visited: January 2022
I have been meaning to leave this review for quite a while. The whole team at Riverbank are amazing and caring, and we are so lucky to have the practice in Midhurst. Friends in London just tell me of horror stories of trying to see a GP. All of the GP's are 
brilliant, caring and understanding, and having time to listen. Unbelievable service!
GP surgery review: patford-house-partnership
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
Phoned the surgery with my health issue early afternoon and got to see a Doctor,  4 hrs later, in this day and age very unusual.
GP surgery review: patford-house-partnership
Title: Patford House
Rating: 4 out of 5
Visited: November 2023
Checkin very easy and seen quite quickly. The examination was thorough and the advise and support very good. When I arrived at GWH for my X-ray the receptionist made the comment that my GP had actually referred me to the correct department which apparently doesn’t usually happen. In and out very quickly there as well.
GP surgery review: patford-house-partnership
Title: Very helpful
Rating: 5 out of 5
Visited: November 2023
Having regular visits to the practice I'm always struck at how attentive, helpful and knowledgable the Doctors and staff are
GP surgery review: patford-house-partnership
Title: Health Check
Rating: 5 out of 5
Visited: November 2023
Pleasant welcome by reception and appointment was on time.
Made to feel at ease and any questions answered in a professional but easy to understand way.
GP surgery review: patford-house-partnership
Title: Good practice
Rating: 4 out of 5
Visited: November 2023
Trying to get an appointment is slightly more complex than just ringing the phone as I used the Patches app. However, practice arranged an appointment for me the following day and appointment was on time and with a GP. He was professional and reassuring, appointment was on time. Really impressed and feels likes the practice is getting better.
GP surgery review: patford-house-partnership
Title: Warm welcome
Rating: 5 out of 5
Visited: November 2023
I was treated with respect and friendliness.  I was listened to and all my questions were answered in detail. I cannot fault my experience. Thank you!
GP surgery review: patford-house-partnership
Title: Great practice
Rating: 4 out of 5
Visited: October 2023
The doctor I saw was very approachable made me feel at ease. Warm and friendly.
He gave me the time I needed and recommended me to rest up and get well.
GP surgery review: patford-house-partnership
Title: A Good Practice
Rating: 5 out of 5
Visited: October 2023
The surgery and its staff have been more than helpful, polite and understanding. 
At short notice they were able to help me and put me in touch with the appropriate agency. And respond quickly to the email from the said agency and and see me to help confirm my illness and get me on medication straight away.
GP surgery review: patford-house-partnership
Title: I saw a Doctor who was thoughtful and professional.
Rating: 4 out of 5
Visited: October 2023
As seems to be the case in the current climate, my non urgent appointment took many weeks to come through, leaving me to guess at self medicating.
GP surgery review: patford-house-partnership
Title: Understanding
Rating: 4 out of 5
Visited: October 2023
Very understanding Doctor who understood my challengers and the daily impact on my life and referred me without question.
GP surgery review: salisbury-medical-practice
Title: Consistently good care
Rating: 5 out of 5
Visited: October 2022
The care our family have received this year has been fantastic on every contact. It might take a while to get through on the phone but once you speak to someone they have always been kind, caring and understanding. The receptionist on multiple occasions have gone above and beyond to help. When the doctor has phoned to assess they have been sympathetic, knowledgeable and supportive. They have also offered timely face to face appointments within the hour where needed. I have felt a partner in both my care and that of my child who has had his care escalated to hospital appropriately when we had exhausted our normal care plan. I feel lucky to have such a supportive GP practice
GP surgery review: salisbury-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: October 2022
Very knowledgeable and good doctors.  However,  the waiting time to have a call answered is an average of 40 mins.  I wish they would bring back the website service they had before.  It can also be very frustrating to deal with the receptionists as they are expected to deal with a huge amount,  and don't have the time or sometimes skills to deal with your enquiry.   It's a mixed bag, but overall it's a good practice and the staff do their best under huge pressure.
GP surgery review: salisbury-medical-practice
Title: Flu Jab
Rating: 5 out of 5
Visited: October 2022
Arrived at 0855 for a 0900 appointment, queued behind a dozen others and was met with a smile, had the jab and left the surgery at 0859. Excellent organization and super friendly service. Note to Practice Manager: Staff require copious supplies of chocolate biscuits to maintain energy levels and friendly smiles.
GP surgery review: salisbury-medical-practice
Title: Fantastic and friendly staff
Rating: 5 out of 5
Visited: October 2022
I recently visited for the annual flu jab and found all staff incredibly helpful and friendly. The receptionist was really nice when I initially needed to change my appointment time and worked really hard to find something suitable. The nurse who administered my flu jab was calm, friendly and so quick that I didn’t feel the needle at all. The whole experience was was really good and I have nothing but praise for the whole surgery. They all work incredibly hard and are sensitive and supportive when you are not necessarily feeling your best.
GP surgery review: salisbury-medical-practice
Title: Could be better
Rating: 4 out of 5
Visited: October 2022
Flu vaccination this morning which was given by GP - just wish it was as easy to get face to face appointment with GP when you ring up
GP surgery review: salisbury-medical-practice
Title: Excellent flu jab
Rating: 5 out of 5
Visited: October 2022
Had flu jab this morning excellent from the minute I walked in the door till the end in all about five minutes
GP surgery review: salisbury-medical-practice
Title: Efficient service
Rating: 5 out of 5
Visited: October 2022
Had flu jab on 8th October,  fast efficient service, very impressed. The reception staff are always helpful and understanding, and the doctors I have seen are really reassuring.
GP surgery review: salisbury-medical-practice
Title: Very efficient
Rating: 5 out of 5
Visited: October 2022
Went for my flu jab at the weekend. Very well organised and staff very efficient and helpful. Well done Salisbury medical practice.
GP surgery review: salisbury-medical-practice
Title: Good Service
Rating: 5 out of 5
Visited: October 2022
Just had Flu jab which was administered fast and on time,  just wish you could book an appointment on line again as impossible to get through on phone.
GP surgery review: salisbury-medical-practice
Title: Efficient friendly
Rating: 4 out of 5
Visited: October 2022
Had flu vaccination this morning, incredibly quick and efficient - very friendly staff.  Also had pneumonia vaccination recently - equally giid experience
GP surgery review: greenway-community-practice
Title: Great Practice.
Rating: 5 out of 5
Visited: June 2022
Everyone very helpful and polite Great Practice would not change my practice to another one  good phone manner when ever I have to ring the practice managed to get Appointments when needed.GPS very good  also the Health Care Assistance are very good .
GP surgery review: greenway-community-practice
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
Very understanding always there to listen very caring doctors always get to see doctors and not rushed at your appointment help me through bed time
GP surgery review: greenway-community-practice
Title: Not what it used to be!
Rating: 1 out of 5
Visited: January 2022
Me and my family have been failed by this practice on several occasions in the last few months! Which is such a same! It used to be brilliant practice! Now it’s like they don’t even care!
GP surgery review: east-trees-health-centre
Title: Such wonderful Drs
Rating: 5 out of 5
Visited: November 2022
I feel that I have to leave a review to show my thanks to two Drs I have seen recently. I suffer from health anxiety and have been really struggling recently. These Drs took their time and showed such compassion that I was brought to tears. They are exactly what a Dr should be. Thank you so much.
GP surgery review: east-trees-health-centre
Title: Happy with care
Rating: 5 out of 5
Visited: October 2022
My experience of this practice is very positive. I have found all the clinicians very thorough and take time to listen and explore different options.  It can take some time to arrange appointments but I find the online consultation tool really helpful.
GP surgery review: east-trees-health-centre
Title: Open day on 22nd October
Rating: 4 out of 5
Visited: October 2022
I’m sending this as a review because I could not find any way to email the practice. I do not want this to be a review and would rather just provide feedback, but cannot find out how to do that on your webpage. I’ve just received a text message about your open day next Saturday. The message says nothing about the day, doesn’t encourage attendance, doesn’t say what we might get out of coming, what we can expect, or even  explain why you’re putting on the day . This seems like a real missed opportunity as many patients would not bother going to your website to find out more after receiving such a flat and unencouraging message as this.
GP surgery review: east-trees-health-centre
Title: Wonderful practice!
Rating: 5 out of 5
Visited: October 2022
I need it a GP Document.
The Reception and the Administration were very kind and helpful to me!
The job was perfectly and on time done!
GP surgery review: east-trees-health-centre
Title: Appalling service
Rating: 1 out of 5
Visited: September 2022
My daughter who is 17 saw practice nurse about a finger injury sustained 3 weeks prior to appointment which has notimproved since visiting Yate Minor Injuries and Southmead clinic . Response from Nurse “ well I’m not really sure what I can do “ while reading screen and not addressing patient ( a 17 year old !!) My daughter left after being told she would be contacted by phone and when asking When was told “ you’ll get an appointment within a week “ I’m sorry to say that this is not acceptable as she then called me extremely upset as she felt that she had not been listened to and did not no what was happening next
GP surgery review: east-trees-health-centre
Title: Very supportive re mental health
Rating: 5 out of 5
Visited: September 2022
I have seen a few doctors and they have been incredibly supportive and helpful - which is incredibly important when you are experiencing mental health issues. I have never felt rushed or not listened too. They have shown great compassion and very helpful strategies to deal with this.
GP surgery review: east-trees-health-centre
Title: A ghastly experience.
Rating: 1 out of 5
Visited: September 2022
I was sent to East Trees by my own surgery, Bradgate in Henbury. I was told that an appointment for a scan had been made yesterday for 1250 hours. When I presented at the check in desk, I was told that scans were only done on Wednesdays and Fridays, and that East Trees had no record of the above appointment. Given this surgery is a long way from where I live, and it took two buses for me to get there, I was not amused. However, after being told there was no appointment for me, I left the surgery in order to catch a bus home. It was pouring with rain, and I got drenched. When I finally reached the bus stop, drippin wet, my phone rang, and I was then told that staff had arrived to carry out scans. I therefore returned, getting yet further drenched. The man who carried out my scan was excellent, no complaint there. However, the utter confusion over what I was told was a non-existent appointment, including a phone call to Bradgate which led nowhere at East Trees, plus a drenching, and the four hours it had taken to get to, and return from, East Trees was stressful and appalling. I am so grateful that I have Bradgate Surgery for my medical care. Get the act together. I hope that I will never have to attend East Trees again! A dreadful experience!
GP surgery review: east-trees-health-centre
Title: Uncomfortable situation
Rating: 4 out of 5
Visited: September 2022
Hello I tried to take my blood pressure yesterday and had to sit next to the lift with my back in full view of the waiting room. Oddly, I could not relax properly and even after two attempts had to give up because the readings were so high. The receptionist said a few people had made similar comments. It strikes me that a simple screen in front of the machine would give a little privacy and calm to people taking their blood pressure. I hope this comment is useful.
GP surgery review: east-trees-health-centre
Title: Knowledgeable and helpful doctors
Rating: 5 out of 5
Visited: September 2022
I am very grateful for the care I have received recently. I have recently suffered with both physical and mental health problems which needed treatment from a GP. They were kind, caring, knew their stuff, and acted swiftly. I would highly recommend their practice to anyone in the area. 
It can be difficult to get an appointment as the app doesn't work and you can't book appointments on line. The reception is busy, and the staff always on the phones. However, they are very polite and get you booked in as swiftly as they can. I didn't want to go into details about my health with the person I last spoke to, and they were very understanding.
GP surgery review: east-trees-health-centre
Title: Great practice: personalised attention and supportive care
Rating: 5 out of 5
Visited: August 2022
As I leave nearby, I choose to go in person for every request rather than using the phone (although the staff are always most helpful on the phone, the wait time can be very long); the result being that I consistently have a convivial in-person experience, as the receptionists are so friendly.
When possible, I arrange to see the same GP that I’ve had for several years. I find that the doctor is always welcoming and attentive; they know my medical history and ask relevant questions. I am listened to with interest and empathy, and find myself in a safe place, where I can discuss my health in confidence, and share personal things that I would not divulge anywhere else.
I trust my GP and feel supported at all times.
Thank you!
GP surgery review: lawrence-hill-health-centre
Title: Decent
Rating: 3 out of 5
Visited: November 2023
This surgery always made patients feel welcome  I don't know  why it's changed, the atmosphere is not as friendly it us more very business like and lacks rapor with patients