janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hightown-surgery
Title: Efficient and helpful
Rating: 5 out of 5
Visited: October 2022
I had my flu jab on the 8th Oct. Excellent system in place with friendly helpful people along the way
GP surgery review: hightown-surgery
Title: flu and covid shots
Rating: 5 out of 5
Visited: October 2022
As usual very quick, helpful volunteers guiding our way, a quick stop
for name and date of birth, and 2 minutes later both shots were administered.
GP surgery review: hightown-surgery
Title: Excellent efficient customer service
Rating: 5 out of 5
Visited: October 2022
My Wife & I called in for our covid booster & flu Jab. The whole experience was well organised & 100% efficient. Throughout the pandemic Hightown Surgery has never failed to keep us informed by phone with regard to arranging appointments & keeping us up to date with the rollout progress. We never needed to contact them they did it all for us, brilliant.
GP surgery review: banbury-cross-health-centre
Title: Caring for our carers
Rating: 5 out of 5
Visited: March 2023
I have been attending the Carer’s meetings and feel that the support and information has been so needed by everyone….it’s been so helpful and supportive to all the Carer’s who attend.  Just what we need.
GP surgery review: banbury-cross-health-centre
Title: Appointments
Rating: 2 out of 5
Visited: March 2023
I don’t normally complain about doctors surgeries as I know how overstretched they are but the appointment process at the health centre is not fit for purpose. I have spend over 3 hours on hold this week trying to get an appointment. I work full time in the centre of Oxford and don’t get paid if I am not at work so I can’t just sit at home waiting for a call back to be told there is either nothing available or can you be here in half an hour. My reason for wanting to see the doctor is not life threatening or super urgent so there should be something in place to make an appointment at a time and date that is convenient. Why is this no longer an option? You can book blood tests etc online but can’t book to see a doctor.
GP surgery review: banbury-cross-health-centre
Title: Helpful call handlers
Rating: 3 out of 5
Visited: January 2023
Help call handlers I called up that afternoon and was told that there was no appointments left with an Asthma nurse but I could have a urgent call back with a GP however when he had called back he had said it sounds like you need some steroids before even asking me to come into the surgery to see him face to face and turns out after not being able to get them from the pharmacy for whatever reason I didn't even need the prescription as I then ended up having to go to the urgent care unit that night what a waste of mine and there time that they could of been seeing someone in real emergency need.
I very much doubt I will be recommending this surgery to anyone.
GP surgery review: banbury-cross-health-centre
Title: Thank you
Rating: 5 out of 5
Visited: January 2023
We constantly hear negative things about bad receptionists and being unable to get an appointment, we’ll I can honestly say that both my Son and I have never had that experience at Banbury Cross. Yes everyone is super busy, and maybe even stressed, but their professionalism wins through. I’ve always been able to see someone when I’ve called, and the Doctors and staff have been kind. Thank you again.
GP surgery review: banbury-cross-health-centre
Title: No answer
Rating: 1 out of 5
Visited: January 2023
I’ve been trying to call for a week to n
Book a long time review - I received a text asking me to book an appointment. I called and spoke to a lovely lady who said the caller had not left any notes but someone would call me ! Just been on hold for 20 minutes being told I’m first in the queue!! Can someone call me please
GP surgery review: banbury-cross-health-centre
Title: Great service
Rating: 5 out of 5
Visited: January 2023
Cannot fault the service we have received from the surgery over the last few months. Massive thanks to all the staff.  Especially to the Call Centre, Pharmacy Team and GP.
GP surgery review: banbury-cross-health-centre
Title: Excellent GP Practice
Rating: 5 out of 5
Visited: January 2023
I’ve had nothing but excellent help & treatment at this GP Practice. Once you get through you can join a queue for a call back. This has always happened and fairly quickly too. You then are asked a few questions & offered a phone or face to face consultation. It’s either with a GP or other health professional. Same day appointments are offered. I’ve never had a problem getting through, though it may take a few attempts. All the telephonists are polite & helpful. Receptionist are excellent & polite & listen to you with any enquiries. I believe everyone at this practice is doing their absolute best to help their patients. There are GPS, Advanced Nurse Practitioners, Physiotherapists, Nurses & other helpful professionals. Social Prescribing is also offered here. I have used the help from GPS, physios, the Advanced Nurse Practitioner & the Social Prescribing team. They are all excellent and listen patiently to all concerns. I have had a problem for a couple of weeks & phoned at 8 am & was seeing a GP face to face at 9.15 am. I can’t fault this health centre. It is busy but everything is done to make the experience there go smoothly. Banbury has an ever growing population so GP appointments can be difficult to get. But here they do everything to try and accommodate your requirements. Thank you.
GP surgery review: banbury-cross-health-centre
Title: Disappointed advised to go to A&E
Rating: 2 out of 5
Visited: January 2023
I rang the Banbury cross this afternoon as my cat had biten me and punched my arm. I have been biten before and had a course of antibiotics. I knew my tetanus was upto date so i thought i would ring the surgery to see if i could get some for this bite. I rang and spoke to someone in the call centre. I explained to them and they said i would need to go to A&E and that is what they advise. I didn't have childcare so couldn't go to A&E and i didnt want to waste their time as its a minor injury. I rang 111 and they were fab and said for me to not to go to A&E and said that a doctor would ring me.  Fast forward  a few hours and a doctor rang me and said i was upto date with my tetanus and that i would need a course of antibiotics and issued them to my chemist. She asked for a photo so this can be added to my file. I know Banbury cross are extremely busy but all i needed was someone to prescribe me antibiotics after a bite and it took all afternoon to sort this out.  No wonder A&E are so busy just glad i thought to ring 111.
GP surgery review: banbury-cross-health-centre
Title: Your Physio, Examination
Rating: 4 out of 5
Visited: January 2023
I saw Nicky , your Physio , at the begining of the Month, and was very impressed with her taking time to try and sort my Foot Problem out , her Diagnosiss was spot on .
GP surgery review: windrush-medical-practice
Title: A long association with great service
Rating: 5 out of 5
Visited: August 2023
I have always had great service and attention from all sections of the Windrush practice. My most recent visit was for a regular standard blood test, expertly carried out. In addition, a leg wound I had suffered the day before was examined and re- dressed, an extra and unexpected request by me which was sorted out without problem and much appreciated by me.
Only problem I have is the queue on the phones when trying to get a doctor's appointment.  It's disheartening to realize you are number 26 in the queue so you just give up. However, I do understand the increase in the demand for service from this very popular practice and now try to use their  website services instead where appropriate.
GP surgery review: windrush-medical-practice
Title: Windrush Health
Rating: 5 out of 5
Visited: August 2023
I received an appointment which was 30 minutes after requesting it. The nurse carefully and thoroughly examined my ear and then gave me a prescription for ear drops.
Later in the day I needed advice and treatment for a problem with my back which occurred following a dermatolgical procedure, once again I received an appointment very shortly after I phoned. The nurse again made a comprehensive examination ; she subsequently, after consulting with a doctor telephoned me to advise me to collect a prescription. 
In both cases I was given the best and most sympathetic treatment that I could have wished for.
GP surgery review: windrush-medical-practice
Title: Positive experience
Rating: 5 out of 5
Visited: August 2023
I was able to make an appointment with a nurse on the day I phoned. I was seen on time. She listened carefully to my health issue and this is now being resolved
GP surgery review: windrush-medical-practice
Title: Good practice
Rating: 5 out of 5
Visited: August 2023
Got through on the phone fairly quickly and was offered an appointment the same morning was pleased as was going on hoilday next day
GP surgery review: windrush-medical-practice
Title: Doctors appointment
Rating: 3 out of 5
Visited: August 2023
The advice and clarification from the GP was excellent. The receptionist seemed not to understand my request for my medical records to be available on the NHS app. I’m sure she’s now checked with the ‘team’ and my request will be acted on
GP surgery review: windrush-medical-practice
Title: Great care
Rating: 5 out of 5
Visited: August 2023
Called at short notice referred to acute care, saw a clinical practitioner diagnosed quickly and efficiently proscribed medicine, and gave onward advice great service.
GP surgery review: windrush-medical-practice
Title: Worth the wait
Rating: 4 out of 5
Visited: August 2023
Had to wait a long time for my appointment as the doctor was running late. The reason she was running late was because she actually listened to me and obviously had been doing the same for all her previous patients. I came out not minding the long wait because I felt somebody was actually going to do something to help me at last.
GP surgery review: windrush-medical-practice
Title: I couldn't fault it.
Rating: 5 out of 5
Visited: August 2023
I was seen on time, the Nurse was very welcoming, made me feel at ease and did a good job.
It was a pleasure to have needles put in me by such a nice team :-)
GP surgery review: windrush-medical-practice
Title: Great doctor
Rating: 5 out of 5
Visited: August 2023
GP was extremely helpful, easy to talk to and found practical solutions immediately left me as a patient confident with the outcome of my appointment and the future
GP surgery review: windrush-medical-practice
Title: Nice experience
Rating: 5 out of 5
Visited: August 2023
I am pleased and very satisfied with how I am treated by the Practice and its Practitioners O was able to have quality time with my GP and was not rushed during my visit
GP surgery review: burnham-health-centre
Title: I used to rave about this practice (not anymore).
Rating: 1 out of 5
Visited: April 2023
I have just had a health issue and once I got a doctor to speak to they were absolutely wonderful, but, I had to make the appointment via 111 and not the surgery as it is impossible to get through to the surgery directly, or once through be able to secure a future appointment . I have also recently attempted to make an appointment for my daughter, but to no avail.
I understand the pressures that the NHS are under at the moment.  I sympathise. However, it is unacceptable to have a phone system that rather than even allow you to join a queue, simply presents you with an engaged tone. I can sit in a queue, I can be disappointed that I have not been able to get appointment, but this feeling of absolute desertion and helplessness from not being able to even access a queue is unacceptable.
Simply sticking a letter up on your website that there are pressures and you are doing your best is not good enough. The NHS is not a free service, we all pay for it through our taxes. I have a great deal of time and respect for the institution. I am grateful that I have the opportunity to access my surgery. But respect flows both ways. I'm asking you a simple thing - just sort your phone system out.
GP surgery review: burnham-health-centre
Title: Horrible surgery and rude  reception staff
Rating: 1 out of 5
Visited: March 2023
I have been waiting since last week for my appointment . I was told to go on patient access at 7.30 am or 9.00 am or 1 .00 when surgery released the appointments. Tried to go for every single day and appointments gone with in 1 minutes of releasing them . Then I manage to book 1 appointment for today and doctor meant to call me and no one call  all day . When I enquired I was told my appt was closed because I didn’t pick the phone . I was holding my phone since all morning . Reception lady was so rude  and said if I compliant I need to write a letter not email . I said email is writing but she told me we don’t do emails . Then why this surgery asking us to only book appointments online why not we allowed to go to surgery . This surgery need big big change . So fed up . We are paying all our taxes and insurances but unable to see Gp when we need it . I hardly go to see GP but this time I had to get it checked as my colestrol are high unless surgery want me to have heart attach than they will see me .
GP surgery review: burnham-health-centre
Title: Great clinicians no appointments
Rating: 1 out of 5
Visited: March 2023
I am so very sorry to write this review but I am defeated. I have been trying to get an urgent appointment on behalf of my mother who is going through a needs assessment in a local care home and referrals need to be made to certain places. I’m told I need to speak to the dr but you just cannot get an appointment. I’ve tried all the usual Patient Access and NHS app and within seconds of releasing spots before you can register they are gone. I strongly suspect they are not really being released. I’ve tried complaining and I’m told there is a strict embargo on allowing patients access to GPS. 
Alongside my mothers situation I need to get referred back to hospital clinics after Covid for serious illnesses and again without access to the GP cannot do so. 
I’ve been with this surgery since 2005 apart from a very short period away over 2019-2020. The clinicians are amazing snc very good once you do get through but the system is completely broken. They really have to rethink what they need to do- and they are still admitting new patients. 
On Facebook everyone is complaining about the same issue and review too as you will see, but I note that the surgery isn’t even bothering to comment which isn’t the sign of one who cares. 
My mothers care home has advised I remove Mum from this surgery now because they also have hit a brick as with them. 
I strongly advise people in the samd position as me to contact the CQC site South Bucks because the inspector is now collating evidence to decide whether to go in and reinspect according to an email I received from them last week when I complained. 
People are not safe with this practice until access is improved to our wonderful GPS.
GP surgery review: burnham-health-centre
Title: Trying to get an appointment is impossible
Rating: 3 out of 5
Visited: February 2023
I've not been able to get an appointment since November 2022.
Clinical care is probably ok,but trying to even speak to a Doctor is seemingly impossible.
GP surgery review: burnham-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
Had symptoms of dizziness,  was seen the same day, had blood tests and treatment given. Diagnosed with postional vertigo and had treatment for that as well.
GP surgery review: burnham-health-centre
Title: Awful
Rating: 1 out of 5
Visited: December 2022
Impossible to get an appointment. The doctors are good but getting through to them is impossible. I'm currently taking medication for asthma and depression but as i am a newly registered patient i am required to book a GP appointment before any repeat medication can be issued. I have been trying for 10 days to get an appointment. I managed to get one today, but the receptionist was very rude.
Last 10 days I have been spending 30 mins each morning calling the surgery trying to get an appointment (and at the same time using my laptop to see if i can find an appointment online) while getting the kids ready for school. It's awful. 
Also, i do not understand why they are not able to release some appointments for 1 or 2 weeks ahead (and also release some appointments on the day).
I can see that there are many reviews highlighting the issue with the appointments.  So not sure if anyone is looking at the reviews.
GP surgery review: burnham-health-centre
Title: can't get an appointment
Rating: 2 out of 5
Visited: November 2022
I have been trying front 10days to get an appointment no luck. I made 30 phone calls from 8am .phone  busy for 23 minutes. 31st call through  but sorry no appointment for today. suffering from knee pain.
GP surgery review: burnham-health-centre
Title: Possibly improving?
Rating: 3 out of 5
Visited: August 2022
I was dreading having to battle with the notoriosly overloaded telephone appointment system when I felt I really needed to get a doctor's examination of a persistent chest pain (My 1st 'feel-need-to-speak-to-a doctor' request in four years)

After pressing the redial button a few times at around 08.00 hrs, I managed to get myself into the queue to speak to a receptionist  (15 mnute wait) who arranged for a call-back from one of the practice doctors 90 minutes later. 

After explaining  my symptoms over the phone, I was invited to attend in person for a physical exam 30 minutes after finishing my call and had a same day chest X-ray.

I've always found all the staff at Burnham Health Centre helpful, professional and reassuring. I've nothing but praise for the treatment I've received over the years from all the doctors, nurses & admin I've encountered. 

Maybe I got lucky today in getting through to make an appointment relatively painlessly today, or maybe there have been improvements to their system. Hope it's the latter because once you get to see the medical professionals their service is second to none.
GP surgery review: burnham-health-centre
Title: Appaling Treatment When Calling through to reception
Rating: 1 out of 5
Visited: August 2022
I have been a patient at this surgery for more than 2 decades and this practise once had a preteen reputation.  I have certainly witnessed the downhill spiral of service provided over the last 7 years. Appointments are hardly ever available with the doctors, one's care is not followed up and long holding times on the phone continue. Most of the time appointments are not available which is the key issue for this surgery is. The reception staff members are not in the least friendly and are antagonistic and unhelpful.  Many Burnham Health Patients who are friends in the local area all talk about Burnham Health Centre and the lack of patient care and not being able to get appointments.   I have read through some of the reviews online again today and certainly agree with most of the reviews and 1 star rating.  Other surgeries offer easy access on their online page such as patient suggestions and complaints, numbers of doctors and names etc.  There are also other Trusts that offer easy web page booking systems and cancellation with make it far easier than the Patient Access System which clearly doesn’t work at Burnham Health Centre. Today was another example, I called and held for nearly an hour just to be told by the receptionist to hurry up with my enquiry as the line is for emergencies calls only.  The receptionist advised me that all the calls are directed to reception and that the automated messages when calling through for options such as new appointments or cancellations all filtered through to reception anyway. With other words, reception is the emergency line.  I don’t know why the receptionist treated me like this today – is my call not important?  I am well aware that Burnham Health Centre does not take emergency calls and I was not aware that they have an emergency line.  I was not shocked at what the reception said to me today as there always seems to be some sort of divergence when making contact with the surgery as experienced over the past few years. In fact, I am so use to the antagonistic way I am treated that I prepare myself before making a call.  The whole experience of calling and speaking with the staff leaves one feeling anxious, disparaged and distressed. I am currently looking to re register myself and family with another surgery and follow many other of my friends and family who have already done so.  It is truly sad to have watched a brilliant Medical Centre go backwards and achieve ratings of (1) star.  The Doctors are brilliant when you can get to see them!
GP surgery review: burnham-health-centre
Title: Extremely poor service
Rating: 1 out of 5
Visited: August 2022
Daughter found a lump in her breast, we called to try and obtain an urgent appointment for it to be looked at, got told no appointments and to call 111 after 6pm (no doubt this is because 111 would have probably told us that we have to be seen by them)
GP surgery review: the-allan-practice
Title: Superb Service
Rating: 5 out of 5
Visited: October 2022
I recently had a heart operation following a diagnosis from my GP at The Allen Practice. 
Unfortunately after discharge from the hospital I felt that my condition was not progressing well at all. 
I went back to my GP and after listening to my concerns he left no stone unturned to establish what was wrong. 
It was within a short time that he established that I needed to be back in hospital.
So here I am , back in Hospital and hopefully will soon have my problems sorted.  ThankYou.
GP surgery review: the-allan-practice
Title: Very helpful, friendly and extremely professional
Rating: 5 out of 5
Visited: October 2022
I had a telephone call today with the doctor with myself and my son, about whom we’ve been concerned.  The doctor took time to understand the issues in detail and asked a lot of questions and helped Henry to feel comfortable sharing details. He carefully explained his thoughts on the issues and went through his proposal for next steps.  As always, the doctor was clear, friendly and very patient.
GP surgery review: the-allan-practice
Title: Fantastic, friendly and helpful practice
Rating: 5 out of 5
Visited: October 2022
The surgery have been so supportive and helpful, in the most difficult time in my life. Whenever I call or go into the practice I’m always treated with so much care, compassion and sympathy.
GP surgery review: the-allan-practice
Title: Amazing Practice
Rating: 5 out of 5
Visited: October 2022
I have been with the practice for many years and in my opinion it goes from strength to strength .The booking system amd prescription ordering is effortless through patient access . My doctor is efficient , calm and friendly . 
I can get a face to face appointment or a telephone appointment quickly . This morning I had a telephone appointment as promised . The call was thorough , relaxed and covered all areas of my concerns . I feel very well supported and looked after . My doctor is amazing but I also think it’s important to mention the lovely nurses and secretaries who are incredible too . I would highly recommend this practice to anyone . 5 stars ⭐️
GP surgery review: the-allan-practice
Title: Excellent care after inpatient stay in hospital
Rating: 5 out of 5
Visited: October 2022
I had various follow up calls and in person visits to try to determine why I had a fall which resulted in surgery.excellent care all round
GP surgery review: the-allan-practice
Title: Great Practice
Rating: 5 out of 5
Visited: September 2022
I have been under regular review to manage high blood pressure and the attention to detail has been excellent. I recently developed a very nasty Polymyalgia and the GP service to tackle the symptoms has been both speedy and effective. Very pleased.
GP surgery review: the-allan-practice
Title: Great practice is the talk of the town
Rating: 5 out of 5
Visited: January 2022
Always helpful and on the ball,with a good professional manner,getting things arranged as soon as possible A very well thought of practice