janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: st-mary's-medical-centre
Title: Caring practice
Rating: 5 out of 5
Visited: November 2023
Easy to make an appointment to see a doctor on the same day, courteous on the phone.Doctor extremely friendly, caring and very thorough. Will be happy to recommend this surgery to family and friends.
GP surgery review: the-chowdhury-practice
Title: Worst Practice
Rating: 1 out of 5
Visited: March 2023
I've applied online to join the practice as i have been told they only accept online applications. I first applied in December and then i called they said to bring in the documents which they needed. I did that in December but later on untill February i still got no response from them. I called again they said they haven't recieved the documents. So i said i came in and gave it to the reception but they said they haven't got it so i took the documents again in February and gave them to the receptionist she said someone will be in touch soon. No luck yet so went in again this week and been told they haven't got my documents i need to apply in writting. But my question is where my documents gone? Passport copy bank details everything there! Which is worrying.
GP surgery review: the-duru-practice
Title: shocking!
Rating: 1 out of 5
Visited: November 2023
i have never ever known a gp surgery to open at 8 am and then says “we cannot take you call” absolutely shocking..
GP surgery review: the-duru-practice
Title: Pure Oppression
Rating: 1 out of 5
Visited: October 2022
My mother has been ill since last 3 weeks. I start ringing everyday from 8am and the operator never let's me connect around that time. Then after 9:30 it let's you connect to the receptionist when all the appointments are gone. Then they tell you "try again tomorrow". They are oppressing patients like this and nobody is doing anything. I have no words to express...
GP surgery review: lees-medical-practice
Title: Excellent GP Surgery
Rating: 5 out of 5
Visited: December 2023
Doctor phoned me back has arranged and felt with my query professionally. He was very friendly and helpful, and gave some great advice regarding my concerns. I would highly recommend this surgery to anyone who needs a GP in this or the surrounding area.
GP surgery review: lees-medical-practice
Title: Quick easy and helpful
Rating: 5 out of 5
Visited: December 2023
Managed to get a same day appointment, felt respected, the doctor was lovely and took the time to check in on well-being aswell as help on the appointment, great service
GP surgery review: lees-medical-practice
Title: Just perfect
Rating: 5 out of 5
Visited: December 2023
I have recently registered with this practice after 68 years with my previous doctor. The registration process was quick easy efficient and friendly. I have had my new patient review and a phone consultation with my new doctor to assess my current medications and I found it to be thorough caring and very up to date. Was a  little apprehensive changing doctors after a lifetime with my previous practice but I needn't have worried. All as I would have wished for. Thank you.
GP surgery review: lees-medical-practice
Title: poor getting worse
Rating: 1 out of 5
Visited: October 2023
The reception staff quick to anger or give negative attitude towards patients, lacking listening and empathy skills.
The surgery standards are continually deteriorating, the patient check-in system not working anymore now a notice board;
the system to call patient turned off for some reason maybe saving electricity;
and the toilets appear not getting proper regular cleaning.
Do not know why this is been left to deteriorate for a modern facility, sad really,
but the staff quick to have a go at patients,
GP surgery review: lees-medical-practice
Title: Good peactice
Rating: 3 out of 5
Visited: March 2023
Problems getting appointments  with go. Regularly have long queues before phone calls being answered. Some delays in what receptionist says they have done ie: repeat prescription queries and actually getting it right. I had to ring 3 separate times to sort it. My experience with practice pharmacist once I spoke to him was very good though.
GP surgery review: lees-medical-practice
Title: Family Practice
Rating: 5 out of 5
Visited: March 2023
Always good service ,look after me .reception always polite and helpful..as is the doctors ,pharmacist.and nurses.i have no complaints
GP surgery review: lees-medical-practice
Title: Great practice and service
Rating: 5 out of 5
Visited: February 2023
They always notify by texts or calls whenever there is something required like a blood test or to monitor blood pressure, they send reminder which is great in case the patient forgets and they give accurate and detailed informations for any questions a patient may have.
GP surgery review: lees-medical-practice
Title: Pharmacist has been very helpful
Rating: 5 out of 5
Visited: February 2023
Having recently had some medication changed the pharmacist has been very helpful with telephone conversations checking for changes in my health
GP surgery review: leesbrook-surgery
Title: Kind and helpful receptionist
Rating: 5 out of 5
Visited: January 2024
Very kind and helpful receptionist who booked my son to be seen the same day. I didn’t expect him to be seen at all the same day. Thank you
GP surgery review: leesbrook-surgery
Title: being able to book an urgent appointment
Rating: 1 out of 5
Visited: October 2023
I needed an urgent appointment, which was not available on day of ringing or next day.  I had rang 20 times to speak to surgery only to be told to repeat performance again next day. The last time I had an appointment was 18 months ago so I am not a time waster but this counts not a jot.  Service is just not good enough. I have paid all
my working life for this service - just not good enough.  Get your act in order.
GP surgery review: leesbrook-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2023
Had 3 text to call me in for my Asthma review,blood test and medicine review. Got appointments 2 the same week one later. The bloods showed up something not quite right. Phone call told me to come in same day to speak with the doctor. He was very pleasant polite and professional.Further scan request sent and repeat bloods the following day.2 personal calls from the doctor to reassure me of the results and ask if I had heard from the ultra sound dept yet. Still not got my diagnosis but plenty of reassurance from the Doctor,Nurse and HCA and the pleasant receptionist at the  surgery .They all have got 100 percent for the professional care that I have received over the last 3 days.They have gone over and beyond in their jobs.Thank You.
GP surgery review: leesbrook-surgery
Title: Grateful that this is my surgery
Rating: 5 out of 5
Visited: December 2022
My family and I have been with this surgery for several years and the care is excellent. Whenever any of of us have needed an appointment or prescription we have obtained it very quickly. All members of staff are friendly and professional. Whenever we have needed to be referred it has been done efficiently. The online consult is excellent. The receptionists, HCAs, nurses and GPs are wonderful. You feel as if they care. I  feel very lucky.
GP surgery review: moorside-medical-practice
Title: Fantastic service
Rating: 5 out of 5
Visited: October 2022
Rang this morning for an appointment, very good service from reception staff and an appointment booked for the same day. Extremely good service.
GP surgery review: pennine-medical-centre
Title: Going Downhill.
Rating: 3 out of 5
Visited: December 2023
Impossible to speak directly to a Doctor without prior appointment.
I tried to buy a medication over the counter from the Pharmacy. Was told it was only available on Prescription. Phoned the Practice to ask the Doctor for it and was informed by the Receptionist that I must phone at 8 o clock tomorrow morning. What a ridiculous situation. !!!. I could have gone and collected the Prescription within 10 minutes and taken it to the Pharmacy. I feel sorry for the Receptionist who has to give out these instructions but was very polite and apologised. I appreciate this is not a major medical matter.  I assume it is the Practice Manager who puts these systems in place and wonder if he or she ever thinks about the problems patients have in getting a decent service for minor ailments that require the Doctors advice.
GP surgery review: pennine-medical-centre
Title: Booking system again
Rating: 2 out of 5
Visited: December 2023
Another run around from the booking system. Receptionist eventually agreed to take info over phone after I'd spoken to 111. Was told unlikely to be tomorrow which was OK as I was in work. 
Get call at 11 appt at 3. I'm in work I say and I did say Thurs was better. I'll have to mark you as refused I was told.
GP surgery review: pennine-medical-centre
Title: No sense of Urgency from anyone
Rating: 1 out of 5
Visited: October 2023
Ordered a prescription on Tue 17th October through chemist. Chased on Friday 20th as needed inhalers. Informed that no prescription had been placed. Asked for an emergency prescription as out of one of the inhalers. On Monday23rd phoned to ask if the prescription had been sent, to be told that they would chase it when the doctor arrives!!! What part of 'I have run out ' of a perscrition isn't important to you?
GP surgery review: pennine-medical-centre
Title: Booking system needs serious rethink
Rating: 1 out of 5
Visited: November 2022
Online form opens at 8am - generally shut by 8.15am. If you have to go to work, it's impossible. Told by 111 yesterday to call GP immediately. Rang GP to be told, try again tomorrow. 
If you get an appointment, the service is brilliant. No wonder A&E is busy as people can't see their GP's.
GP surgery review: pennine-medical-centre
Title: Fantastic staff
Rating: 5 out of 5
Visited: July 2022
Came today to Greenfield for my first smear, the nurse was fantastic and made me feel really comfortable and reassured. Thankyou for making my experience less daunting and I will now go away and encourage my friends to have this done!
GP surgery review: pennine-medical-centre
Title: useless booking system
Rating: 1 out of 5
Visited: May 2022
the booking system is an absolute joke, previously you could ring and get an appointment ( might be a week or so off, but thats ok for non urgent) now its virtually impossible to get something for any one who works. i am writing this in my lunch having tried to book for an orthopedic referral. the new system has no appointment and last time i rang  i got told to ring back in the morning for them to go through the system  and book. i do not need showing i just need it there 24 hrs a day>> what about shift workers?
GP surgery review: pennine-medical-centre
Title: Try getting an appointment
Rating: 1 out of 5
Visited: April 2022
The booking system is a joke! I work full time and have 5 children. I can’t login at 8am to get an appointment I need to be able to make an appointment when I remember to. I’m commuting, getting ready for the meetings that day, running around after kids at 8am!! Unless it’s an emergency I would never have the time to attempt to book an appointment online at 8am. I’ve been with these drs all my life and I have seen a gradual decline in care over the last few years as the established drs have retired and new ones have come in. Disappointing
GP surgery review: saddleworth-medical-practice
Title: Good Dr, but poor administration
Rating: 5 out of 5
Visited: July 2023
Responsiveness and follow up by the doctor was highly professional. Failure of front office administrators. One hour wait at appointment, with secretary on front desk not providing feedback or explanation, or expected time to see the doctor. I do not mind waiting, but would appreciate being kept informed. Is this the very best an office manager can be?
GP surgery review: saddleworth-medical-practice
Title: Website does not work
Rating: 3 out of 5
Visited: November 2022
I was encouraged to book an appointment online. This does not work. I also tried to register as a carer online - I filled in the form and this does not work either
GP surgery review: saddleworth-medical-practice
Title: Awesome practice
Rating: 5 out of 5
Visited: October 2022
The receptionist was friendly, efficient, professional, welcoming, respectful delivering first class service. A great ambassador for Saddleworth Medical
GP surgery review: saddleworth-medical-practice
Title: Fabulous practice
Rating: 5 out of 5
Visited: March 2022
Had a blood pressure check and usaul screening the nurses where absolutely fantastic people complain about the service but I have to say great staff and service
GP surgery review: saddleworth-medical-practice
Title: Brilliant
Rating: 5 out of 5
Visited: February 2022
After being bounced out of the online system because my last positive covid test was less than 10 days ago, I was forced to call 111(which was daft because it wasn’t covid related) who after 2 consultations couldn’t help me anyway and told me to call the surgery directly - got through pretty swiftly and spoke to a lovely lady on reception who dealt with my issue swiftly and professionally and my prescription was waiting for me at the local pharmacy shortly after! 

Given the rubbish circumstances I wanted the team to know they are doing a fab job and have been there for me and my little boy whenever we have needed them 

(Not to mention the amazing Practice Manager who managed to squeeze me in between lockdowns so I could get my adoption medical completed in order to be approved in time for my little man who has been home since last April!)
GP surgery review: saddleworth-medical-practice
Title: Thankyou to the GP surgery
Rating: 0 out of 5
Visited: February 2022
I dont know if anyone from uppermill surgery will see this but I want to take this opportunity to say a massive thankyou to each and everyone of you. From the receptionists to the GP'S you are all amazing. I could not ask for a better medical practice. You have all been amazing before the pandemic and throughout. I will forever be grateful for the wonderful care my little family receive from you all. Thankyou so much 😊♥️
GP surgery review: springfield-house
Title: Disgusting and Unsafe Practice
Rating: 1 out of 5
Visited: January 2024
The practice has some appalling receptionists who are quick to jump to conclusions. They are unhelpful and have shocking attitudes and then wonder why patients get frustrated with them. Since when has it been ok to speak to patients like something they have stood in? I hope I never have the misfortune of having to speak to these individuals again. As for the GPS, well they must’ve been to the same place as the receptionists to learn how to speak to people! A tip for people working here: Speak to people how you would like to be spoken to!
GP surgery review: springfield-house
Title: Brilliant Practice
Rating: 5 out of 5
Visited: January 2023
Very happy with the care provided by Springfield House. Registered for 8 years as a patient- both children also registered (7 year old and 6 month old). One very minor issue in 8 years, which resulted in me being given advice to attend A&E (which was not appropriate for the situation) however this can be easily forgiven due to “crossed wires” between myself and the receptionist. GP’s and staff are brilliant. As with any surgery you have to ring at 8am, where possible, for an emergency appointment and be prepared to keep ringing until the lines clear enough for you to join the queue. I phoned 69 times to get our latest appointment (ring- redial, and repeat) but I joined the queue within 5 minutes and spoke to a receptionist within 7 minutes which, in the current climate, is nothing short of miraculous! Similar experience each time I have had to ring for an on the day appointment. Calls are answered much faster in the afternoon so, if it’s not an emergency appointment then you are better to ring later on or use the online service. Apart from the one occasion mentioned, I have always been given either an appointment on the day or a call back from the on-call GP after their morning surgery (10-11am). No problems with routine appointments to date. All in all this surgery does a marvellous job at a time when primary care services are absolutely stretched beyond belief. If only the CCG would push to reopen the walk in centre to take some of the pressure away from practices by providing an overflow service for emergency appointments!! Thank you for your continued care.
GP surgery review: springfield-house
Title: Not fit for purpose
Rating: 1 out of 5
Visited: December 2022
I wouldn't even bother trying to get an appointment.  The advice is always the same. You need to attend A&E.. So now A&E is to be used for a course of antibiotics rather than your GP surgery.
GP surgery review: springfield-house
Title: GP practice going downhill
Rating: 1 out of 5
Visited: November 2022
Tried to book a appointment on 21st Nov at 0800, dialled the surgery 23 times, I kept getting engaged tone for 2 rings then cut off. At 0930 I then took myself to the surgery I needed a appointment I was told by receptionist appointments had gone for today, but try later for a telephone consultation. At 11.50 I rang the surgery and got the usual message I was 5th in the queue. On having my call answered I was told a doctor had rang in sick, the surgery was really busy and there would be no telephone consultations. This practice is getting harder and harder to get an appointment, you can't even book online as it says appointments only for smears with the nurses.
GP surgery review: springfield-house
Title: Receptionist ignorant & dismissive to patients
Rating: 1 out of 5
Visited: October 2022
I'm 67 years old and diabetic with blood pressure problems after a short stint in hospital, the specialist at the hospital emailed my GP for continued care, the issue I have is getting past the receptionist, the GP himself has messaged me and sent letters but when I ring the surgery one of the receptionists and its the same one every time she scolds me for ringing makes me feel like I'm a hindrance and tells me to ring back another day all the while I'm not getting my medication, id rather go without than have to put up with her rudeness every time I ring so ill just soldier on without my medication, its too much for my mental health dealing with the receptionist, She's even resorted to putting the phone down on me!
GP surgery review: springfield-house
Title: Brilliant Care
Rating: 5 out of 5
Visited: March 2022
I attended the practice this week and can honestly say i left feeling much more positive and assured.
The doctor listened to me and i know my appointment was longer that i was allocated but i was not rushed in anyway. I was also seen by the nurse who took my blood pressure and bloods which i do not like and again there was no rush they reassurred me even though i felt i was being a nuisance.
I hope my comments outway the negative as i only receive the best care from the doctors and the staff are always helpful.
Thank you so much for listening and helping me
GP surgery review: springfield-house
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2022
I have been a patient at this practice for many years and never had a problem. The staff are always helpful and polite and always try to assist in what I need, never had a problem in getting to speak to a doctor or seeing a nurse. Thank you for all your hardwork
GP surgery review: springfield-house
Title: Brilliant service
Rating: 5 out of 5
Visited: February 2022
Can’t praise the practice enough, rang the surgery and was put down for a telephone call with a doctor. 
After speaking to doctor he invited me in for an examination and referred me on to the hospital to see a specialist. Fantastic service and a wonderful job they are all doing
GP surgery review: springfield-house
Title: No help at all
Rating: 1 out of 5
Visited: January 2022
It's the worst doctors ever goes out of there way not too help you even after sent referral from 111 as urgent just go online
GP surgery review: oak-gables-medical-practice
Title: Poor service
Rating: 1 out of 5
Visited: January 2024
This service requires updating as the systems require review when supporting vulnerability of patients within wider communication.
GP surgery review: oak-gables-medical-practice
Title: Caring Practice
Rating: 5 out of 5
Visited: June 2023
I have seen a lovely, caring GP at the practice today, who took time and patience with me. 5 * service, but to be honest I have never had anything but great service from Oak Gables, from start to finish.
GP surgery review: oak-gables-medical-practice
Title: Disappointed
Rating: 1 out of 5
Visited: April 2023
This month I requested their services, but unfortunately, as happens in the NHS, everything takes time. But you feel treated without compassion or empathy. I requested an appointment for a general practitioner and was informed that it is available in almost 3 weeks. I understand that these services are in great demand, but for a problem that would not have lasted more than 5 minutes, I think there is no need to wait 3 weeks. In fact, I requested fit notes, but they told me that I had to make an appointment at doctor. when I requested the appointment, they said it would take time......disappointed
GP surgery review: royton-medical-centre
Title: Very Supportive
Rating: 4 out of 5
Visited: October 2023
I had reason to have to attend the Intergrated  Centre on a Sunday recently, and needed follow up help from Royton Medical Centre on 2 occasions. All the staff have listened to my concerns and supported me both times. I am very grateful, and thank you all.
GP surgery review: royton-medical-centre
Title: Impossible to contact
Rating: 1 out of 5
Visited: July 2023
I received a letter dated 3rd July to book an appointment following a referral from the doctor.  It is impossible to actually book anything and the website tells you to contact your GP if you want to do it online.  However, if you go into the surgery, you are asked to phone them then they never answer the phones
GP surgery review: royton-medical-centre
Title: Royton jungle
Rating: 1 out of 5
Visited: May 2023
I visited the practice for my review and I was shocked what I saw. Jungle! Overgrown grass, bushes, rubbish and rude receptionist’ ‘welcoming’ you.
GP surgery review: royton-medical-centre
Title: Shame of Oldham
Rating: 1 out of 5
Visited: April 2023
I’m ashamed to say that I’m a patient at royton medical centre.. so scruffy looking outside, overgrown grass, full of weeds, rubbish on the property. Shame on the practice for letting it get like that.
The inside state of toilets is just as bad.. 
difficult to find a free parking space for my disabled dad.
GP surgery review: royton-medical-centre
Title: Very disappointed
Rating: 2 out of 5
Visited: January 2023
Rang yesterday 3rd of January 2023. I have been told to contact the out of hours or 111 after that i have took my son to hospital got him checked i have been advised if my child get any more new symptoms or gets worsen to contact my gp so at 8 am i rang to be told you have to complete the e consult. I even said i will need help how to do it online then I've been told to do it my self so i Completed the form to be told that I have to ring the surgery. Rang the surgery to be told that I have to ring at 8am, and complete the e consult again and press options to sent it to the gp then i have tryd to do it again but it wont let me so i rang again The conversation went round in circles and waisted my time and got no help i had no sleep and stay awake to make sure i get help for my child did everything i can. The young lady then told me it may be better to ring 111 again as there are no appointments Absolutely unacceptable so disappointed putting us parents go through so much stress made the system so hard you have to go through somuch to get a appointment then at the end nothing got solved..