janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: fallodon-way-medical-centre
Title: Mixed experience
Rating: 3 out of 5
Visited: February 2023
Very difficult to arrange an appointment or get through in the morning. Now that everything has to go through the reception phone line it’s become much harder for those of us who have other commitments (e.g. commuting, childcare or just being at work) to get through and arrange to see a GP or nurse. I understand that the practice ‘is fully compliant with NHS guidelines’ (as somewhat sniffily said by one of the reception staff), but this doesn’t make it any easier for those of us who lack the time and availability to call at 8am, then wait up to 45 minutes for the call to be connected. If the practice were serious about providing a good service they would consider other options (e.g. online bookings) for those of us who simply cannot afford to spend this length of time on the phone at that time of day, or indeed during office hours. There seems to be no plan to do so, however.
I’ve been told that the reason for stopping the online appointment service was that people did not turn up to their appointments. That might be so, but is it fair to penalise the rest of us because of the actions of some people who unfairly don’t turn up? A better approach might be to insist that repeat offenders can only book an appointment by phone. There are plenty of us who would never fail to turn up to an appointment and who would really benefit from the flexibility an online booking service provides.
 I think the practice is good overall in terms of the professionalism of all the staff. The doctors and nurses are conscientious and mostly very good at what they do. I usually feel like my health is in safe hands. The receptionists and practice managers work very hard to manage the practice and deal with the workload. However, it seems to be slipping backwards in terms of accessibility and ease of use.
GP surgery review: fallodon-way-medical-centre
Title: Rude Receptionist
Rating: 3 out of 5
Visited: January 2023
*Happened 16/01/23..this morning... If I could give no stars to this specific Receptionist that would be great and more specific! The rest of the staff are fine and dandy....the Diabetes Sister..the Welfare Coordinator ..and some of the nurses....they're great!...but this specific 
staff member.....Awful Receptionist here! Each time I phone this particular  Receptionist only always seems very abrasive and combative towards me!? For no apparent reason! Perhaps this Receptionist is very stressed out who knows!?....In the past she wouldn't give the results of my mother's urine test...this time I was having problems trying to get a prescription for mum's 'Zopiclones'  they don't have it at her usual pharmacy, problem with suppliers so they say..I said to this Receptionist that when I phoned before Christmas and spoke with their colleague, they said to come up in about an hour to pick up the script to which I did..that particular Receptionist was fine....but this one says says to email online prescription!? And this particular specific Receptionist said "No you didn't"?!?!.. to me!.. and this Receptionist followed with "It must of been done through the pharmacy the appt to pick up at the surgery"!? Said in an abrupt and short tempered manner!? To which none of what this specific Receptionist said to me was true!! This Receptionist said all this to me as if they were accusing me that this never happened and that I was lying!?!? Rude, strange and bizarre behaviour from this staff member....in the end I found it at another pharmacy after I phoned up mum's usual pharmacy for some more clarity..they said they all use the same system 'Spine'?..I went up Fallodon anyway afterwards because I was nearby ...thought I could have a little talk with this specific 
 Receptionist to clear the air so to speak but there was another Receptionist there already who seemed to be having an argument and altercation with one of the patients there in the waiting room!? Didn't surprise me...hope they improve....
GP surgery review: fallodon-way-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: December 2022
Hi
I've recently had various reasons to call on you and I just wanted to thank you for your support and help.
I think the Health Navigator system really works and find it very useful. I'm not afraid to say I had one of two minor criticisms about 2 years ago but you've really restructured and target your resources.
Thanks again and a Happy New Year to all.

Bren
GP surgery review: fallodon-way-medical-centre
Title: Great Surgery practice to be at
Rating: 5 out of 5
Visited: December 2022
Every time i need to see a doctor urgent they have always find appointment for me on the same day the receptionist are always polite and very efficient
GP surgery review: fallodon-way-medical-centre
Title: What service!
Rating: 3 out of 5
Visited: July 2022
Came in today appointment was very late but receptionist was amazing explained why kept me informed and gave up her fan for me because I was so hot, what a star! Dr was brilliant, so thorough and explained everything. Have not been happy with the practice following my mums death and lack of support and these staff have restored my faith! Absolutely brilliant, thank you.
GP surgery review: fallodon-way-medical-centre
Title: very proficient practice
Rating: 5 out of 5
Visited: May 2022
All staff very friendly and proficient (the nurses are excellent especially when taking blood, the doctors are clearly very knowledgeable, simply brilliant). Always a good and helpful experience would have no hesitation recommending this practice.
GP surgery review: fallodon-way-medical-centre
Title: Above and beyond
Rating: 5 out of 5
Visited: May 2022
Every time I have needed to contact the surgery I have been met by polite, caring and very helpful reception staff. Everyone is extremely busy and despite being told there are no appointments available with a GP in the timeframe I needed to have a new medication reviewed, I received a telephone call from the preferred GP at 19.45 on the same day. It wasn’t an emergency and I could have waited a few more days. This in my eyes is going above and beyond and I want to thank everyone at the practice for this. GP’s are constantly being bashed by the media currently and the reality is we are extremely lucky to have such dedicated teams. Thank you.
GP surgery review: fallodon-way-medical-centre
Title: Solved an urgent problem
Rating: 5 out of 5
Visited: April 2022
Receptionists at doctors surgeries are often felt to be a barrier to reaching a doctor.  Not here - a fantastic response from both the receptionist and the care team and the doctor at the GP led to a prescription being issued to an elderly patient within the day.  Many thanks to them all for making it happen.
GP surgery review: greenway-community-practice
Title: Great practice and staff
Rating: 5 out of 5
Visited: July 2023
Doctor was brilliant and listened to my issues in fact the whole clinic from the nurses to the receptionist are brilliant
GP surgery review: greenway-community-practice
Title: Outstanding practice
Rating: 5 out of 5
Visited: July 2023
I have always been treated with respect from all members of staff. They go out their way to help with any problem I might have. 
Well done!
GP surgery review: greenway-community-practice
Title: Excellent Practice staff brilliant
Rating: 5 out of 5
Visited: July 2023
Cannot speak highly enough of the reception and my Doctor always clean and tidy in the surgery, and you don’t usually have to wait long for your appointed time slot
GP surgery review: greenway-community-practice
Title: A lovely caring practice
Rating: 5 out of 5
Visited: July 2023
I can always get an urgent appointment when need and a routine appointment with days. My GP/nurse's are friendly and put you at ease, are well informed, empathic, and actively listen to what you say. 
All said this is a great practice with great staff. I could not wish to be under better care for my (late) husband and myself.
Keep up the good work.
GP surgery review: greenway-community-practice
Title: First class surgery
Rating: 5 out of 5
Visited: July 2023
Frequent user of practice, my own experience is I can usually get to see or talk to my own doctor on same day or alternative practice doctor if unavailable. Ease of prescriptions or seeing nurses for tests/treatment etc. best gp practice in Bristol by country mile and one of best in uk ranked as Outstanding and is deservedly so.
GP surgery review: greenway-community-practice
Title: Excellent practise
Rating: 5 out of 5
Visited: July 2023
I have been attending this practise for 20 plus years and it's high standards has been experienced  throughout. Very impressed with all the staff and the support they provide.
GP surgery review: greenway-community-practice
Title: Great treatment room
Rating: 5 out of 5
Visited: July 2023
Had my annual check up for diabetes. The nurse taking my bloods tests and blood pressure weight etc was lovely,  kind and very pleasant. Made me feel calm.
GP surgery review: greenway-community-practice
Title: Very good practice
Rating: 5 out of 5
Visited: July 2023
Booking a face to face with the GP was easy and efficient and the receptionist very understanding with my needs.
GP surgery review: greenway-community-practice
Title: A great modern practice
Rating: 5 out of 5
Visited: June 2023
The GP's, HCA's, the 'office' and receptionists are all very capable, and v importantly, work really well as a Team... that is very reassuring !
They were very flexible when Lockdown came, and it was almost like business as usual even though maybe some of the staff wouldn't have seen anything like it ?!
Different class. Thank you.
GP surgery review: greenway-community-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2023
As always a good experience 
Care navigator very helpful 
HCA very friendly and understanding and reassuring 
Follow up letter from GP much appreciated 
Thank you all
GP surgery review: westbury-on-trym-primary-care-centre
Title: Brilliant urology service
Rating: 5 out of 5
Visited: May 2023
I visited today for a urology appointment with a clinician, I’m unsure of his name but he was a bald gentleman and he was absolutely brilliant. Honestly this man should not only be respected as his work as a doctor, but also for his words of wisdom that have genuinely stuck with me and had a great impact on my thoughts and attitude towards the issue which I visited him for with my bladder. It was honestly like having a chat with a caring dad. Really was the wake up call I needed, and he provided me with a lot of helpful information which I never knew previously about my condition. Absolutely hats off to this man and to your clinic for this service, I couldn’t be more grateful.
GP surgery review: westbury-on-trym-primary-care-centre
Title: Very impressed
Rating: 5 out of 5
Visited: April 2023
I had some strange pains in my jaw and chest . I told the receptionist on a Friday lunchtime. Within half an hour I had a call from the Practice Paramedic , with firm advice on what to do if it happened over the weekend and blood tests and and ECG arranged for the Monday  . The ECG was reviewed by the Paramedic who checked with the duty doctor and got me a full doctor apptmt for the Thursday .By  then the bloods were back and the next steps decided. It was a splendid joined up professional service .Thank-you very much ,I thought it would be weeks before I got to see anyone.
GP surgery review: westbury-on-trym-primary-care-centre
Title: Very good practice
Rating: 5 out of 5
Visited: February 2023
Very good experience- the GP was excellent providing me with information about my condition and explaining the options available to me moving forward.
GP surgery review: westbury-on-trym-primary-care-centre
Title: Very good practice
Rating: 5 out of 5
Visited: February 2023
I completed an e-consultation form recently and had a call back from the doctor on the designated day. I found the doctor to be calm, friendly and helpful. She listened carefully and responded with great empathy and understanding. I feel confident she has suggested the best course of treatment for my health concern.
GP surgery review: westbury-on-trym-primary-care-centre
Title: Extremely helpful practice, receptionist and Doctor
Rating: 5 out of 5
Visited: February 2023
I needed an appointment for a minor issue on my hand.  When booking my appointment, I was asked if I wanted a face-to-face or a phone call. I needed face-to-face. Today I arrived and was seen by the doctor on time.  My problem was a minor issue, but at no time did the doctor dismiss my worries as ‘silly’.  He explained everything in single terms to me and reassured me that he was not worried at the moment about my issues.  He did ask me to keep an eye out on it and come back in a month.  I felt I was treated very politely and reassured.
GP surgery review: westbury-on-trym-primary-care-centre
Title: Fantastic employees
Rating: 5 out of 5
Visited: December 2022
An extremely sympathetic and personable receptionist spoke to me twice today regarding a sudden case of shingles. When the doctor then phoned she was also excellent, very kind and I did not feel rushed at all but listened to ; quite a skill over the phone. She worked out the closest chemist that would still be ope for me to get the prescription and get going on the treatment tonight and  then forwarded me further information about a research project via a text.I know that my previous surgery would not have provided that level of service and can’t thank the receptionist and doctor enough.
GP surgery review: westbury-on-trym-primary-care-centre
Title: excellent service from receptionist
Rating: 5 out of 5
Visited: November 2022
I'm staying with ny daughter in Lancaster and i've run out of medicines. Explained situation to receptionist who kindly sorted it out for me.
GP surgery review: westbury-on-trym-primary-care-centre
Title: Nice place great people excellent servulice and advice.
Rating: 5 out of 5
Visited: October 2022
It is a great shame that the NHS applications make it so difficult to be an equally good patient..... A questionnaire that will not allow one to set the year of birth?
GP surgery review: westbury-on-trym-primary-care-centre
Title: A series of excellent experiences
Rating: 5 out of 5
Visited: October 2022
I recently had cause to visit the surgery on two occasions. All aspects of care were perfect. My wife and I were also given booster Covid and flu vaccinations on a third visit.
The queue for vaccination was very well handled and the good humour of the staff was the only 'infectious' thing on offer.
Great stuff. Made me very thankful for the NHS and proud of a system that recognises health as a human right.
GP surgery review: bridge-view-medical
Title: Absolutely horrendous practice. Avoid at all costs.
Rating: 1 out of 5
Visited: May 2023
I recently changed to this GP, and am prescribed a controlled medication. Not only did the GP change the prescription from bi-weekly to weekly, making me go to the pharmacy more often, but 5 times in the past 2 months have they messed it up in some form or another. Each time I have spent between 3-8 hours sorting it out, they either completely reject the prescription request even though it's something I've been taking for almost 2 years, or they approve it and don't send it through to the pharmacy. 

Two weeks ago I went in to pick it up, spent 20 minutes waiting to see the pharmacist, only to be told it hadn't been sent through, I then spent 50 minutes on hold to the GP to simply be told "it has been sent through". I then went back to the pharmacy who again told me it had not been sent through, rinse and repeat this time 1 hour and 20 minutes on hold just for them to finally send it through. They apologised and said it wouldn't happen again and low and behold I go to pick up my prescription today and it's been rejected. I am changing GP asap. Bridgeview Medical unfortunately seem to have some monopoly on a large proportion of GP's in the South West of Bristol, it would have saved me a lot of time if I'd stayed at my previous GP and instead taken entire days off work to walk the 12 miles there and back than stick with a GP 5 minutes away from where I live now.
GP surgery review: bridge-view-medical
Title: No Emergency Appointments even for Under 5s
Rating: 1 out of 5
Visited: May 2023
I called at 8:30 on Monday morning, it took me 15 mins to even get in the call queue, then 1h15 to get to the front. By then all emergency appointments had gone and even though my son had been ill for 2 weeks, he was unable to have an emergency appointment as he did not have a temperature (last year he did not have a temperature but had Hepatitis!), was referred for a pharmacy appointment (for which I need to be available for a call back in 4hrs) and was offered an appointment in 9 days time. I asked to see a doctor to inspect the rash and other symptoms I believe to be StrepA. There are another 20,000 homes being built in the vicinity of the Bridgeview medical practice and no new Gp facilities being built. It is only a matter of time before no one will be able to get any emergency appointments at this clinic
GP surgery review: bridge-view-medical
Title: Named doctor policy is very unhelpful
Rating: 1 out of 5
Visited: May 2023
It is incredibly difficult to get through to the surgery on the phone. The wait time is often more than an hour - even when trying at different times of the day. The switch to only being able to have an appointment with your 'named doctor' is very frustrating and has made the situation much worse. Some doctors are only available a couple of days a week meaning they are continually booked up for weeks at a time. The doctors are great - when you actually get to speak to or see them.
GP surgery review: bridge-view-medical
Title: No right to call itself a doctors surgery.
Rating: 1 out of 5
Visited: March 2023
During a health check recently. The doctor recommended I have a prostate check. I've been having symptoms and decided to book in for my check. It took an hour of being on hold before we could get through. They offered a check at 2.30pm next Monday. I explained I couldn't do that appointment because I am leading a workshop for 20 vulnerable people. I explained I can move any other work and the only time I can't do during the week is on Monday 2-6pm. They said they can't offer me another appointment and i'd have to phone back but my wife can't keep taking an hour off work to phone the doctor and not get an appointment. We both asked for a phone appointment, the receptionist said you have to see your specific G.P. she said there were no appointments available. I said but if it's my prostate could I see another GP? She said it's our new system where you can see the same GP to establish a relationship, I tried to explain I can't establish a relationship without an appointment! I thought it impossible for Bridge View to make the system they had any worse but they've done it. I suffer from serious mental illness (schizophrenia) and am worried I may have early symptoms of prostate cancer. Bridge View Medical has no right to call itself a doctors surgery.
GP surgery review: bridge-view-medical
Title: Total waste of time
Rating: 2 out of 5
Visited: November 2022
My son tried for almost 2 hours to get through on the phone to try and make an appointment  but was repeatedly cut off. Eventually he did get through  and speak to someone who could only offer 1 appointment  today at a time he was unable to make.  Suggested  ringing again  tomorrow  but he is unable  to hang on the phone for hours whilst at work. E consult stupidly only works at  certain times. Why on earth you can't make an appointment in advance I don't know.  Completely broken system which will just lead to more people turning up at A&E in desperation.  Sort it out.
GP surgery review: bridge-view-medical
Title: Can't get through
Rating: 1 out of 5
Visited: October 2022
It is impossible to get through to reception. I have been disconnected twice today, just listening to the hold music now in my third attempt to get my toddler seen by a Dr. The first call, I was on hold for 1hr and 7 min before someone picked up and we were immediately disconnected, the second call I was on hold for 1hr and 12min before the same thing happened. This is horrendous, especially for anyone with a child. He didn't need urgent care 2 hrs ago, but he may need it by the time we finally get through.
GP surgery review: bridge-view-medical
Title: Poor communication policy
Rating: 2 out of 5
Visited: September 2022
When being given an appointment to see a GP over the phone, I asked for the doctor's first name, to which the reply was "We are not allowed to disclose the doctor's first name." I then asked if the doctor was a man or a woman and was told it was a man and asked if that was OK. I said it was OK but am left feeling very upset about this very old fashioned policy and barrier to good communication. In the interest of effective communication, I would ask the doctor to call me by my first name and would expect this to be reciprocal in this day and age.
GP surgery review: bridge-view-medical
Title: going round in circles
Rating: 2 out of 5
Visited: August 2022
i called the surgery hoping to arrange a non urgent appointment to discuss a couple of ongoing issues which have unfortunately worstened recently , i called in the afternoon as advised on your recoreded info (less busy time). I was 18th in the queue and waited 50mins for an answer, i was told that no non urgent appointments were available, it was not made clear what this actually meant, im sure its not forever so when would appointments be available?? i was then asked to make an e consult appointment , i said i didnt really want to do that hence making my call , i was told i could try again in the morning ,i said that calling in the morning was always much busier ,hence calling in the afternoon. (I think it would be a really good idea to advise incoming callers when all of your available appointments are taken either via website or on your answer message service,this would save your patients a lot of time,frustration and heartache) i said i would try doing an e consult as this seemed to be the only way forward, i was advised i could submit one between 17:00 and 18:30 this evening. i clicked on e consult at about 17:15 and got message telling me to submit my request after 08:00 tomorrow morning  !! more frustration. All i want to do is discuss the issues that are worrying me with a doctor, i am fully aware of the current situation so would be happy to have a telephone consultation even if that was in a week or two , this was not even offered as an option.I will try e consult tomorrow morning but i do not hold out much hope , i just find the whole situation very depressing im sorry to say
GP surgery review: bridge-view-medical
Title: really frustrating, impossible to get through
Rating: 3 out of 5
Visited: April 2022
Service seems permanently under strain, unable to cope with volume. 
The last few times i've tried to get appointments it has be 40+ mins on hold. 
The practice is so big you rarely see same staff and sadly follow up care following investigative tests, procedures etc has been non existent.
GP surgery review: bridge-view-medical
Title: Dreadful phone system
Rating: 1 out of 5
Visited: April 2022
Since all the bedminster surgery became one under Bridge view. The service has been terrible. The GPs are good if you can see one You get cut off as soon as you pick an option on thr automated phone system or 40 in the que with a long wait time.
 The service was far better before the merger.