janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: highbridge-medical-centre
Title: Patience's of Saints
Rating: 5 out of 5
Visited: June 2022
I have had the most amazing care and treatment by everyone in the practice since suffering a traumatic brain injury in 2019. I couldn't have asked for better.
This review relates to my experience while waiting in the waiting room between to separate appointments. 
I witnessed, in a period of 15 minutes, the staff on reception dealing with quite a number of patient enquiries. The vast majority were conducted smoothly and efficiently.
However, in that very short time I've also witnessed three patients engaging with the staff in a manner which could best be described as "less than polite" or could reasonably be called rude and one was even bordering abusive.
The staff in question handled themselves with the real professionalism and tried their very best to deal with the issues with courtesy  and good manners. They showed remarkable forbearance and demonstrated that they have somehow been equipped with the patience's of saints.  
While I waited I calculated that if there were three people like that in 15 minutes then that equated to 12 in an hour or 96 in an 8 hour day. 
Nobody should be expected to put up with that.
The pressure they have been under the last couple of years has been incredible I do not know how they keep it up. Not on one  single occasion have I attended the surgery and not been greeted with a smile. 
Hats off to them, they are superb.
GP surgery review: buttercross-health-centre
Title: Very poor
Rating: 1 out of 5
Visited: September 2022
I am out of the country a lot but desperately tried to get an appointment on my last visit. I had to explain a delicate and embarrassing situation over ask my GP. The response was of no help whatsoever I almost felt like I was getting an answer from their cleaner. I tried again and apparently had 2 calls from a nurse and because I was unable to answer the case has apparently been resolved an I am back to square one. God help the NHS.
GP surgery review: buttercross-health-centre
Title: Good messages and fast service
Rating: 5 out of 5
Visited: June 2022
The messages allowed me to gain access to appropriate treatment swiftly and conveniently. The telephone consultation gave all the info I needed. Very good service!!
GP surgery review: buttercross-health-centre
Title: Left feeling like a Very Important Patient
Rating: 5 out of 5
Visited: May 2022
Booked in for a routine injection, the practice nurse took the time to chat, explain every aspect of what was involved but then asked about ME.  The personal care, interest and positive follow-up was “above and beyond”. Could not have asked or expected more. Not often you leave a surgery feeling like a VIP!
GP surgery review: buttercross-health-centre
Title: Good practice
Rating: 4 out of 5
Visited: May 2022
My concerns were delt with fast and professionally from my first message on MY GP then continued through to seeing a doctor and after care. Very good service.
GP surgery review: buttercross-health-centre
Title: Kind and Helpful
Rating: 5 out of 5
Visited: April 2022
I had a telephone call today from one of the Buttercross GP’s as I had concerns about a change in medication. 
The GP that called me was kind, helpful and patient. Listened to my concerns, checked that I understood everything and that I had no further questions before we finished. 
I cannot fault this service.
GP surgery review: buttercross-health-centre
Title: Lovely person did my blood tests
Rating: 4 out of 5
Visited: March 2022
My bloods are difficult to obtain and she was very caring unfortunately she had to call in someone else who was equally kind and caring made me feel comfortable.
GP surgery review: st-james-medical-centre
Title: Wonderful staff
Rating: 5 out of 5
Visited: April 2022
I have nothing but praise for this practice, who have looked after me very well since I joined around 3 years ago. The staff, from the receptionists to nurses to doctors have all been so kind and helpful.
GP surgery review: diamond-health-group
Title: Absolutely Abysmal
Rating: 1 out of 5
Visited: June 2023
Having tried to ring for nearly 2 weeks (over 400 redial calls), to constantly get the message "all appointment have gone".  I called patient care co-ordinator (very little patient care), to be told  that there was no appointments, I had to ring the surgery, despite me having said I have been trying to ring for 2 weeks.  In desperation, i called 111 who said they had got a telephone slot for that afternoon.  An hour before that appointment I get a text from the surgery saying it had been assessed by the practice and I need to call at 8.30 tomorrow for an appointment.  I called the surgery to confirm this and was told that 111 should not be giving appointments and I would need to call the surgery.  I will be leaving Hendford after over 20 years.  Complete lack of compassion and humanity.
GP surgery review: diamond-health-group
Title: Awful Practice
Rating: 1 out of 5
Visited: June 2023
It's very difficult to get appointments due to the system they use so online is out as i don't understand how the system works. 

So it's long waits on the phone and once your call is answered sometimes by a person with a very passive aggressive attitude and having to explain what you need after being on hold for 20 or more minutes of mind numbing recorded messages only to be told no appointments available. 

Then when you get a appointment it's never with the same Dr you seen previously, so theres no getting used to one Dr that you feel comfortable with.

It's not all negative at least when waiting in the phone queue they don't play Four Seasons by Vivaldi.
GP surgery review: diamond-health-group
Title: Awful experience
Rating: 1 out of 5
Visited: June 2023
I have been trying to reach the surgery from 8:29 this morning on redial non stop, but it would not connect, line was busy all the time. Past 9:30 I finally get through, but wait in the queue for over 30 mins just to hear there were no appointments left for today and I should call tomorrow at 8:30 again. When I mentioned that i was trying to do so this morning and the issue with phone booking at 8:30 was persistent in all the online reviews particularly mentioning people not being able to reach the surgery and book the appointments for days. The receptionist was cold and rude as she just hang up the phone! This has to be escalated and sorted out. Moreover, appointment was for my child that had ongoing symptoms for 2 weeks now and I had informed the receptionist about it. To my surprise, she hung up after I raised my concern that I was worried that I won't be able to reach them again tomorrow and book appointment for my child. Why patients are treated with ignorance and childrens health is not prioritised, why appointments are only available on the day and cannot be booked for any other day of the week? To reach the surgery and make an appointment is close to impossible.
GP surgery review: diamond-health-group
Title: Pathetic
Rating: 1 out of 5
Visited: April 2023
Initially it is difficult to get any appointment.online consult consult is a joke it doesn’t work.There is a limited time and even in that time it doesn’t not work. it probably worked once and it also took at least 30 minutes just to inform what the problem was.
On calling you r on hold for 30 min to 1 hr.just to get a reply that ll get back.
 I desperately needed treatment and I just received an assessment call after two months.and then I was on waiting for a call for another four months .On one working day they just called and it dropped after two rings before I could even reach the phone .called back right away after informing my work place, obviously after long hold ,the reply was as call was not attended so appointment is given to another patient.I think thats what they did to all patients waiting for too long blaming them in the end for not having an appointment and putting them again on another 4-6 month waiting list .they are just getting payment for Locally enhanced services without providing it.
GP surgery review: diamond-health-group
Title: The worst practice I have ever been too.
Rating: 1 out of 5
Visited: April 2023
You can’t get through at 8.30am at all, constantly engaged with no queing system. Impossible! By the time you do...surprise surprise there are no appointments left? The receptionists are so rude, unhelpful, have no empathy and couldn’t care less. I was told by a Minor Injury centre that my X-ray results were at my GP and they are just trying to pull a fast one. The receptionist was adamant they weren’t, although at first she said they were back. They refused to strap my broken finger...do they not teach them the basics anymore then? They obviously do not read notes, as later in the week they said I had nothing broken??!!. I cannot get an appointment to go through my X-rays, so I will never know the results...even though I’m in constant pain, discomfort and this is interfering with my work. I have only been at this practice for around a couple of months, but I will be leaving as soon as possible, as this is pointless... I’m not getting anywhere with these and to be spoken to with such disregard. It’s disgusting, disgraceful behaviour and this place should be shut down...it’s not fit to be called a Medical Centre. If you are a new patient... I would avoid at all costs! I wish I read the other reviews before I registered here.
GP surgery review: diamond-health-group
Title: unacceptable no slots to see gp at all
Rating: 1 out of 5
Visited: March 2023
A healthy person, having some issues as female and of that age, needed to see my Gp after seeing her only once in 8 years, asked a time slot, no rush, month would be ok and got a cold answer No slots, ever, at all!

extremely dissatisfied
GP surgery review: diamond-health-group
Title: Shocking
Rating: 1 out of 5
Visited: March 2023
I do not use the GP unless I really have to and I fully understand resources are stretched but after 2 weeks of acute back pain that is not clearing, I log into the Diamond Health app only to find that I can't use it to book online for this practice, and after 40 minutes of trying to get through on the phone, told there are no appointments available. I then try the online GP, only to find that when I enter the symptom, it suggests Back and Spine Pain, only to come back with no search results so the online process stalls. 

I hate to be negative about this, but as others have said, the practice takes on new patients, initiates this online systems and yet it is still impossible to get an appointment.

Its frankly useless and I will be looking to change to another practice in Yeovil. They are all struggling with the demand, but others at least seem to be able to offer appointments or have online processes that work.
GP surgery review: diamond-health-group
Title: Disgusting service
Rating: 1 out of 5
Visited: February 2023
I rand the surgery 87 times (redial)last friday then waited 30 mins to speak to a human only to be told no appointments I have a chest infection been ill for 3 wks I m bringing up green phlegm with blood in it the receptionist was rude and uncaring she told me to go to a pharmacy which I did to be told I can see and hear you need antibiotics there is nothing we can do you need to see a dr!  in my opinion they are fed up with drs sending patients to them ! The receptionist Also told me to go to a minor injuries dept in Glastonbury or chard !! It was all I could do to to go to a pharmacy I certainly couldn’t drive there and here I am Monday still ill about to ring again I hold out no hope though …… absolutely terrible service
GP surgery review: diamond-health-group
Title: Horrible service
Rating: 2 out of 5
Visited: February 2023
My daughter is poorly rang hendford surgery multiple times manage to get phone call appointment doctor never called said they did try to contact me but never I’m waiting for phone call now 24 hour mark no one cares and the lady in reception very rude and started to shout at me over the phone and said can’t do any thing as your daughter 16 needs to give consent honestly worst surgery ever trying to find another gp surgery been with hendford fir 15 years now never was i or anyone in my household treaded this way   .
GP surgery review: diamond-health-group
Title: Don't recommend this practise
Rating: 1 out of 5
Visited: January 2023
It is difficult to get through. Even when you do you will not see a GP you will see a Paramedic even when your condition is chronic (COPD) when seeing someone who understands the condition is vital. They don't read the history so when you tell them antibiotics which are issued quite commonly prescribed don't work they don't listen and prescribe something you know hasn't worked in the past. They do COPD reviews over the phone. How you can tell if the patient has deteriorated over the last few months is beyond me. Getting an appointment see an actual Doctor is fine is you can wait weeks. If you have a chest infection you have to go through speaking to a doctor via a telephone call who will decide if you need to be seen (But not by them)by a paramedic. Then you virtually have to insist.
GP surgery review: the-village-medical-ctr
Title: Improving all the time
Rating: 5 out of 5
Visited: May 2022
I have had a severe problem. I was seen by all sorts of people and felt I was going to be written off as nothing could be found to explain my condition. My new GP has been tenacious in getting me seen by the right consultant who has solved it. There has been great teamwork between the two and I am well again. I am hugely grateful. 
Also I love the new telephone system that includes a call back function - works really well and so much less frustrating.
GP surgery review: nene-valley-and-hodgson-medical-practice
Title: Staff
Rating: 5 out of 5
Visited: June 2023
Although getting very frustrated about how long it takes to get hold of someone at Nene Valley Medical Practice, having to have made contact with them numerous times over the last 2 weeks, each time when I was finally answered I was very impressed with the staff and how they went out of their way to help me, it is very easy for us to complain but ultimately it is not the staff’s fault, and I feel we should not take our frustrations out on them.
GP surgery review: nene-valley-and-hodgson-medical-practice
Title: Kindness goes a long way
Rating: 5 out of 5
Visited: June 2023
In the last 2 weeks I have had to have 3 appointments at Nene Valley Medical Practice, I can not praise the staff enough they are a credit to the Health Centre, so kind makes you feel at ease definitely went the extra mile, in these challenging times for both patients and staff. Thank you
GP surgery review: nene-valley-and-hodgson-medical-practice
Title: A very big problem with an appointment to see a doctor
Rating: 1 out of 5
Visited: May 2023
On Monday 30.05.2023 I wanted to make an appointment for my wife to see the doctor. I tried in person at the Nene medical center -failed .  I tried by phone - failed. After 40 minutes of calling I gave up. The worst clinic in England I have ever dealt with. And there were some
GP surgery review: nene-valley-and-hodgson-medical-practice
Title: Prompt response
Rating: 5 out of 5
Visited: May 2023
I write to show my appreciation of the phone call I received today by a very nice doctor from the practice who listened and promptly actioned my requests.
GP surgery review: nene-valley-and-hodgson-medical-practice
Title: not fit for purpose
Rating: 1 out of 5
Visited: February 2023
un helpful rude reception on visiting to try and get an appointment. Changing there name to pathway providers etc with the same rude people doesn't make it better, if you change the name of a dustmen to recycling specialist there still a dustman ?! Having had a serious injury a few days ago  that needed a dressing change, after spending 33 minutes on hold was told "we cant do that here" and had an appointment made for me at the walk in center (city care place) then no appointments available to get a GP call back. this is after spending another 5 hours at A&E after the initial visit  which i was told by the consultant i meet could have been dealt with by my doctors surgery in half an hour as all i needed was a new dressing and antibiotics. Surely the surgery has a duty to provide care for its patients when needed unfortunately this surgery doesn't even seem to pay lip service to providing basic advice or treatments. I expect the review reply will be positive and say something like "we do everything wonderful and positive" however, how many scathing reviews do you need to read before you learn a lesson that the surgery service at Nene Valley is broken and needs a major review. Do you ever take on board patients comments or are you there just for a job, patients concerns/needs don't count with the dozen or sow receptionists employed and the amount of doctors employed there you really need to do better. Is it not irresponsible sending patients to A&E departments who are under so much pressure already when all you need to do is step up and take some form of responsibility.
GP surgery review: nene-valley-and-hodgson-medical-practice
Title: Shambles
Rating: 1 out of 5
Visited: January 2023
How can a medical practice not have there phones switched on even if they are fully booked how are people with emergency’s that have been referred by 111 to contact the gp for an emergency appointment
GP surgery review: nene-valley-and-hodgson-medical-practice
Title: feedback about liaison with 111 service
Rating: 1 out of 5
Visited: November 2022
A few days ago I received an email from the practice advising “Get the help you need – use 111 online” which suggested the service can “direct people to the most appropriate service …  including … GP practices”. My 92-year-old mother has also been given literature by the City Council which states “NHS 111 can also book you an appointment with a GP”. I would like to take this opportunity to give some feedback about my family’s experience of this. Four generations of my family are registered with the Hodgson surgery, some us have been for nearly thirty years, but the exemplary care we used to enjoy has declined more recently.  A few weeks ago, my daughter was concerned when her 13-month-old child developed wheezy, laboured breathing. This has happened before, so she waited for a few days, but as the problem persisted she was urged by her childcare provider to seek a medical opinion. For four days she tried to get through to the surgery, but was eventually cut off in the queue every time. Increasingly concerned, she rang the 111 service and to her relief was finally able to talk to somebody. She received a call back from them a short while later to say they felt a GP appointment was required; they had contacted the practice electronically to notify them but there were no appointments left so my daughter should phone the practice and tell them about the 111 referral. But every time she tried to ring the surgery she failed to get to the front of the queue again, and was cut off. Do you really have nobody to respond to 111 referrals such as this? We’ve had positive experiences of using 111 in the past, but clearly when the desired pathway is a referral to this particular GP practice, they are not able to book an appointment with a GP. I feel it’s very wrong to send emails/literature which falsely raise patients’ hopes and expectations. It was a stressful, time-wasting, fruitless experience for my daughter that has considerably eroded our confidence. Although the problem has lessened over time without the baby seeing a GP, it has left my daughter wondering what course of action she should take should there be a further recurrence.
GP surgery review: nene-valley-and-hodgson-medical-practice
Title: Not as good as I thought it was
Rating: 3 out of 5
Visited: September 2022
I moved from another practice and first impressions were favourable. As of now my view is it's probably better than many other local practices although the bar isn't set very high in the NHS nowadays. Modern, clean premises, easy parking and, pre-Covid, it had an adjoining pharmacy. With presumably a large volume of requests for appointments, I get why appointments have to be over the phone in the first instance to filter out serious from minor issues; these may be followed up by a request to send in further details. That's how the process works so I have to accept it, but that approach doesn't feel particularly thorough or give confidence. Right now I just feel depressed that the fix for the issue I raised was relayed via a text message I'm blocked from answering and suggests I visit my local chemist. No indication of being given further advice on steps I should take or any suggestion as to the cause or, importantly, what other issues could arise unless I take those steps. I feel as though I've been processed through the system, nothing more. I plan to seek a second opinion from another doctor when more appointment slots are available, presumably later this month and see if that gives me greater comfort than I feel right now.
GP surgery review: nene-valley-and-hodgson-medical-practice
Title: Lack of information
Rating: 3 out of 5
Visited: September 2022
I wanted a call back from a Gp and phoned on a Fridays at 2 pm as instructed. However the message stated that normal service was not currently available. What exactly does this mean? When will the line be open? Why is it not available?  If it’s a training afternoon then surley there needs to be someone on the phones. Or. Just let the patent population know. Once again accessibility to the Gp is limited. Not acceptable.
GP surgery review: nene-valley-and-hodgson-medical-practice
Title: My previous dissatisfaction actioned quickly and effectively
Rating: 5 out of 5
Visited: September 2022
In my review of the practice on 1 September 2022 I expressed my dissatisfaction with what I felt was the incomplete advice I'd been given during a telephone appointment. I'm pleased to say that the practice responded quickly and that today I received a follow-up call from one of the doctors. This call dealt with the specifics of my earlier dissatisfaction very well. It also showed me that the practice cares for its patients and is keen to ensure they receive a good standard of help and support. Based on my experience today I feel far happier than I did around 10 days ago and I'd like to thank the surgery staff for their prompt and efficient action on the matter.
GP surgery review: tooting-bec-surgery
Title: Excellent Surgery
Rating: 5 out of 5
Visited: November 2022
The surgery is excellent. The staff are excellent. The Dr. is excellent. I couldn’t recommend this Practice highly enough.
GP surgery review: tooting-bec-surgery
Title: 5* Best recommended
Rating: 5 out of 5
Visited: November 2022
It goes without saying it is the best surgery we have been at, from all areas of the country. Just had my smear test with a kind nurse after they text me reminders to come along - and she took time to give me a flu jab and even sort a blood test too. I think it's the best GP help we've experienced and has got us referrals and specialists for things that never got sorted out in previous places. My friends want to write more and more, but essentially they're brilliant and you won't experience anything similar.
GP surgery review: tooting-bec-surgery
Title: Friendly great local surgery
Rating: 5 out of 5
Visited: October 2022
It’s impressive that you deliver such a good service. It has been a breath of fresh air since my last few GP surgeries. The doctors have been absolutely brilliant and after hearing what other patients are going through in other surgeries, I am quietly in bliss and entirely grateful. Clean and consistently kind.