janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-loughton-surgery
Title: Efficient and helpful
Rating: 5 out of 5
Visited: January 2024
I am new to this practice and was delighted with the service I received .I rang the surgery and was answered almost immediately , the receptionist was extremely polite and  helpful and allocated me a GP  telephone appointment for the same morning ( at my previous practice I would have waited considerably longer to speak to the GP ) The GP listened to me and responded efficiently to my requests .Joining a new practice is always concerning but the way I have been communicated with so far has put my mind at rest and I feel confident that I will be more than satisfied in the future
GP surgery review: the-loughton-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Very happy with my experience, from my  phone calls with the receptionists to when the Doctor called me back. All were efficient, friendly helpful and reassuring.
GP surgery review: the-loughton-surgery
Title: Superb practice
Rating: 5 out of 5
Visited: January 2023
The clinical and administrative staff are all so wonderful, helpful and friendly. Whenever I’ve had to call, I get through very quickly and am generally given a same day in-person or telephone appointment. Having been a patient at a number of different practices, I can easily say that this is the best of the bunch. My family are all envious of how quickly and efficiently we are seen. 
It’s very reassuring to be greeted with kindness by staff at reception each time we come in. Then, when seeing a member of the clinical team, we’re always treated with excellent care and attention.
GP surgery review: the-loughton-surgery
Title: Made me feel at ease
Rating: 5 out of 5
Visited: January 2023
The gp really listened to me and put me at ease. He was friendly and knowledgable. The doctor had time for me and it really helped.
GP surgery review: the-loughton-surgery
Title: Best Doctors Surgery
Rating: 5 out of 5
Visited: December 2022
I cant fault this surgery in any way. I have had close contact with a GP for the past year who has helped me more then I could ever ask, they have helped me turn my life around. Another family member also has on going health issues & every time we have called, we have managed to get a same day appointment & a prescription issued straight away. During these tough times, I cant fault this surgery in anyway. I would reccommend this surgey to any new patient.
GP surgery review: the-loughton-surgery
Title: Exemplary patient care
Rating: 5 out of 5
Visited: October 2022
I would like to share the very efficient care I feel that I have received from the surgery with the thorough checks of any health issues I have had of late. 
I started on HRT about 1 year ago and felt like I was treated incredibly well, everything was explained to me so that I could make an informed choice and I have felt that I have had my hand held by the doctors that I have spoken to all the way through.
The follow up has been incredible,  with any problems that I have had being dealt with efficiently and very quickly.  Although most of my appointments are by phone, which suits me due to work, I feel a personal touch has always been shown.
I have been with this surgery for over 20 years and feel like I am still receiving a personal touch from all at the staff at the surgery.
GP surgery review: the-loughton-surgery
Title: Telephone Triage could be great...
Rating: 3 out of 5
Visited: September 2022
I am generally in favour of telephone triage as often you just need to speak to someone for advice, yet there is a problem with the fact that they can't even give you an approximate time when the doctor will call, which means you have to wait all day and it's always the moment you need to do something that you miss the call, there is never a message left and you can't call back. Some people are not able to wait all day for a phone call if they have no idea when it will be.
Better management of this phone call system would really help patients. This is a great surgery in general, but this phone appointment system (or lack of a system) really lets them down. Also having to listen to the Covid spiel for a whole minute before the call makes calling such a drawn-out process. I'm sure many people are putting off having things checked out due to this convoluted process, I know I am! In some cases this putting off going could be deadly, so I really think they need to sort this issue out.
GP surgery review: the-loughton-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: August 2022
This surgery is amazing I have never been to a doctor‘s surgery that operates as well as this one. Not only are the reception staff helpful polite and patient every single doctor that I have ever spoke to has been outstanding. I cannot recommend this doctor surgery enough and they work seriously hard and genuinely care about their patients.
GP surgery review: the-loughton-surgery
Title: Amazing response
Rating: 5 out of 5
Visited: July 2022
Contacted surgery, spoke to doctor and had an appointment 2 hours later I was so pleased an amazing response.
GP surgery review: the-loughton-surgery
Title: Excellent practice
Rating: 4 out of 5
Visited: July 2022
So far we are delighted with your new practice no problem booking appointments same day with friendly doctors
GP surgery review: the-river-surgery
Title: The best
Rating: 5 out of 5
Visited: January 2024
the surgery has served me and my family
exceptionally well since we moved to the area 5 years ago. Never had problems getting an apt, the reception staff are very kind and helpful and every doctor and nurse i have seen has been wonderful, kind and attentive: they listen sensitively and address your concerns, they check and refer as necessary- they always take every care to give the best service and follow up apts,-never come
across a doctor at this surgery who has been unprofessional; who hasn’t listened to who has not treated us with respect and kindness. there is no rush to get u out the door- the doctors make u feel like u are important. The nurse who did the cervical
smear was the best- she gave great advice around women’s health and put me at ease. she was warm
and friendly and no question was ever too
many- she made the experience pleasant and reassured me every step
of the way. she took away the anxieties and was patient and exceptionally kind. thank you for providing myself and my family
with the best healthcare.
GP surgery review: the-river-surgery
Title: Hub service complaint / review
Rating: 5 out of 5
Visited: November 2023
Doctors feedback

Hi
Just wanted to write / complain about the service received by the Buckhurst Way Hub by a patient of the River Surgery.

I have had 2 experiences last 4 weeks both ending with multiple calls back to River Surgery who I will say have been excellent in making good the circumstances.

The first appointment I got the call spoke to a very helpful and knowledgeable paramedic. My symptoms were too high and an appointment face to face was required for following day. No time given as appointments given out via text message. Checked the number and all ok.
Called Buckhurst Way Hub no answer to phones.
Call River Surgery at 330pm and they say my appointment was at 145pm no text or call so no doctor seen.

Second appointment got the call at said time detailed consultation that concluded with a course of antibiotics being prescribed. Text to be sent when prescription ready to be collected from appointed pharmacy. No text received and no prescription received at pharmacy. Nature of illness heavy chest infection for an asthmatic diabetic and in panic mode that I would not get tablets in time as pharmacy closes at 6pm.
Once again spoke to River Surgery who sent through the prescription.

Just wanted to write so you can ascertain what is going wrong with Hub support service

Regards

Mr G
GP surgery review: the-river-surgery
Title: Consistently Excellent
Rating: 5 out of 5
Visited: July 2023
This has been my local surgery for 10 years, have always experienced fantastic service, from the receptionist, nurses or doctors, a big thank you for all your help and understanding.
GP surgery review: the-river-surgery
Title: Consistently good and caring
Rating: 5 out of 5
Visited: May 2023
Had another appointment this week.  Face to face.  Not rushed at all, helpful and felt listened to.  The surgery was calm and everyone was happy to help.  I have a couple of follow up actions arising from the appointment and these will be easy to complete via the text message link sent.  Quick and simple.  Thank you River Surgery again.
GP surgery review: the-river-surgery
Title: Good service from a great team
Rating: 4 out of 5
Visited: April 2023
10 April 2023 Had another good experience with the River Surgery people - front of house team and the regular locum I saw on 06 April 2023.  Everyone was helpful and kind.

I don't think people realise the level of demand the River Surgery staff face day in and day out - and Covid made things so much worse in every way especially with all the catch up and unmet need they are still facing and having to deal with calmly and patiently.  Thank you all again.
GP surgery review: the-river-surgery
Title: Excellent patient service
Rating: 5 out of 5
Visited: December 2022
Thank you again, River Surgery Team, for excellent patient service and high quality clinical care - and all just before the New Year bank holiday.
GP surgery review: the-river-surgery
Title: Doing a great job in tough times
Rating: 5 out of 5
Visited: September 2022
I have been in the practice more than usual recently.  No unhappy patients but not many positive reviews because people are satisfied.  The team here - everyone (no-one excluded) continuing to do a brilliant job in very difficult circumstances in the face of generally high expectations.  The whole team do their utmost to be helpful, understanding and accommodating.  Thank you everyone.
GP surgery review: the-river-surgery
Title: High quality primary care and excellent patient experience
Rating: 5 out of 5
Visited: July 2022
I have recently had two really high quality, patient-centred experiences with The River Surgery. Both the GPs with whom I had consultations were exceptionally helpful and demonstrated well-grounded, human empathy as well as sound clinical knowledge. Added to this, the admin/reception team were excellent at front of house and first contact. Really great customer care all round. Thank you to the whole River Surgery team. It's sad that reviews are rarely left by people who are satisfied.
GP surgery review: the-river-surgery
Title: Poor service
Rating: 2 out of 5
Visited: February 2022
I had to tell the Doctor I needed and endoscopy after 6 months of stomach pains as he did not know what direction to go even after I told him about stomach cancer in my family. Because he did not ask for it to be prioritised I am still waiting 2 months later without an appointment even though when I followed up at the surgery with Another Doctor she said I should not wait more than 2 weeks. When I followed up at the surgery the next Doctor made the same mistakes and referred me back to the first Doctor? The hospital said their hands were tied as your Doctors need to do their job properly. I will try anothe Doctor in the morning
GP surgery review: the-river-surgery
Title: Let down by reception team
Rating: 2 out of 5
Visited: February 2022
The GPs are very good but this practice is let down by the rude and inefficient reception team. Lack of follow up, and inability to provide a clear update when a task will be completed. I’ve been waiting over 2 days for a GP or nurse signature for a child’s asthma approval form required by the school. Receptionist just responds it’ll get signed sometime, call back. This is very irresponsible and a child is at risk everyday this signature isn’t provided preventing him to use his inhaler at school. The least the reception can do is try a little harder to provide a bit more info and get a resolution. Being condescending and rude is the opposite of the skill set required here. Must do better, it’s not good enough.
GP surgery review: manor-view-practice
Title: Great Doctor. Poor welcome by receptionist.
Rating: 5 out of 5
Visited: January 2024
My experience with the Doctor here was first class. I actually had three issues to discuss, and we dealt with all of them with an examination, arranging blood tests. Welcome on arrival though was dreadful. The receptionist just sat looking at her computer and avoiding me. Whilst I’m sure she was busy she simply had to look up and say she would be a few minutes rather than just ignore me. This was my first trip to this surgery and I only wish this doctor was present at my own surgery.
GP surgery review: manor-view-practice
Title: True Professionalism And Concern
Rating: 5 out of 5
Visited: January 2024
I used the online patient triage system regarding a persistent symptom.  Within 15 minutes a receptionist from Manor View Practice called me to politely inform me the Dr would like to see me at 12.15 the same day!  
The male GP who saw me was impeccably professional, thoughtful, concerned and put my health at the forefront of his decision making.  He was very knowledgeable about the symptoms related to perimenopause and he made time to listen and resolve my concerns. An incredibly talented GP!  Thank you.
GP surgery review: manor-view-practice
Title: Recent experiences
Rating: 4 out of 5
Visited: January 2024
The last 2 times I have had to use the patient triage it had worked very well. The service was always on the day of initial request and on both occasions I was seen on the day with appropriate actions taken. The only negative aspect is the distribution of the manor view surgery’s and the parking options at each
GP surgery review: manor-view-practice
Title: Manor View, Borehamwood
Rating: 5 out of 5
Visited: January 2024
The form process is working really well. Getting an appointment and updates on tests or further information are quickly provided. 

Making phone calls on the other hand can be very slow. Took me ages for someone to answer. But the staff are helpful.
GP surgery review: manor-view-practice
Title: Good online system
Rating: 5 out of 5
Visited: January 2024
Using the online triage form to make an appointment for a follow up blood test was so much easier than a time consuming phone call.  Within a couple of hours I received a link to an appointment schedule with plenty of options.   But be aware that the first date offered was a couple of weeks away, so ensure that you plan accordingly.
GP surgery review: manor-view-practice
Title: Recent Visits beyond disappointing
Rating: 2 out of 5
Visited: January 2024
I booked a GP appointment in January and this is what I got out of it:
There was no parking and have been fined £60 and yet I was not obstructing any cars. I was not able to walk due to concussion I suffered after an accident so had to park nearby. 
Secondly the GP that saw me was in a rush to get me out of her office, she assumed I was wasting her time and was extremely unhelpful. I’m still suffering with pain and cough after two weeks out of fear of returning to that awful place.
GP surgery review: manor-view-practice
Title: Extremely quick and helpful
Rating: 5 out of 5
Visited: January 2024
I always use the NHS app and send the surgery a message about whatever is wrong and I always get a response same day and either prescription given or an appointment if necessary. The only thing that is always ignored is there is a option to put times to call, and as I work I always state call at lunch time or after school hours. This is never looked at and I am left messages saying we have contacted you but you have not answered etc 

So all I can ask for is please look at the times stated or take that option away as it’s just frustrating that we answer the questions but they are clearly not always read
GP surgery review: manor-view-practice
Title: Rude telephone manner
Rating: 2 out of 5
Visited: January 2024
I tried to organise a home visit for my mother yesterday. I did a triage form and was subsequently phoned. I was offered an appt at surgery I explained to the lady that I needed a home visit as my mum was unstable and unable to be safely transferred to the wheelchair/car. The lady proceeded to tell my that we couldn’t have a home visit as my mum isn’t registered as housebound, I explained again and she repeated again and again that we weren’t allowed a home visit and took absolutely no notice of what I was saying.  I asked to speak to another person, tried to explain but got the same robotic response. No flexibility and no interest in our circumstances and lied about asking the doctor if he would visit. Both women sounded like they were reading from a script, it was both upsetting and disgusting treatment.  I have no problem in saying I was rude back to them, I’ve never known anything like it and generally find everyone is helpful. The upshot is I rang back and spoke to a receptionist, got a telephone appt and the doctor arranged to visit mum this morning. I’ll be delighted if someone at Manorview took the time to listen to my phone call. Customer service training is very much needed.
GP surgery review: manor-view-practice
Title: Very conscientious, helpful and efficient
Rating: 5 out of 5
Visited: January 2024
The team at Borehamwood have followed multiple paths to try and cure my problem. I have been very impressed by everyone I have seen. Thank you.
GP surgery review: manor-view-practice
Title: A disappointment
Rating: 1 out of 5
Visited: January 2024
My original practice - pathfinder in south oxhey has been taken over by manor view and all promises of it being for the benefit of the patients have been non existent- have to fill online form in the hope of an appointment - told appointment in 10 days time - mix up with repeat prescriptions and takes longer we are not patients anymore just a number I am very disappointed and feel the personal touch of a GP practice has gone and I am seriously considering changing to a more patient focused practice instead of one who is cashing in on the amount of patients on the books
GP surgery review: crocus-medical-practice
Title: Fantastic support and treatment
Rating: 5 out of 5
Visited: December 2023
I was recently seen by a doctor at the surgery. This doctor was patient, thorough and professional. He listened to what I had to say without rushing me and did everything within his power to assist and treat me. It was one of the best doctor/patient experiences.
Secondly, I also experienced incredible support from the practice Pharmacist, who was also kind, caring and very supportive. They also rang me when they said yhey would.
Lastly, I also recieved amazing help from one of the nurses at the Crocus, this individual also went above and beyond to help me with a particular issue.
In short, my experience with the Crocus Medical Practice has been first class.
GP surgery review: crocus-medical-practice
Title: Going round in circles
Rating: 1 out of 5
Visited: November 2023
I tried to book an appointment with eConsult. I filled out the form, but was told my condition could be urgent and was told to contact the practice direct. I rang the number and hung on, only to be told that there were no appointments. The receptionist told me to try again, but there was no point because I would be told to contact direct. The receptionist then told me not to fill in my serious details on the form (despite eConsult telling me not to lie) and then there would be a possibility of a phone consultation (I know I need a face-to-face appointment). The eConsult system had closed by 9am, so I couldn't even try again. I am doing everything I can to self-manage, but my condition is getting worse and I know I need a face-to-face examination. Unfortunately, it seems absolutely impossible to get one and I'm just going round and round trying to get one. It's a shambles!
GP surgery review: crocus-medical-practice
Title: Extremely traumatic experience visiting this surgery
Rating: 1 out of 5
Visited: October 2023
Really sorry but I live in fear of having to ask for help via the secretaries  on the phone. I am desperate for an asthma inhaler but been told by surgery and boots that I can't get one before 7-10 days an asthma inhaler  which I'm desperate for ..
GP surgery review: crocus-medical-practice
Title: Dangerous and failing
Rating: 1 out of 5
Visited: August 2023
This practice continues to become more incompetent every day. They are not just struggling, they are failing. No improvement in getting through on the phone, impossible to get an appointment of any kind, defensive, unhelpful receptionists, delayed repeat prescriptions, e consults rarely open and the current one is extremely user unfriendly.  I feel unsupported, vulnerable, anxious and dismayed at this total lack of GP practice service.
GP surgery review: crocus-medical-practice
Title: Calling to make an appointment to see a doctor
Rating: 2 out of 5
Visited: August 2023
On telephoning to make an appointment I gave a description of my symptoms to the person who answered my call. They advised me to get help from a pharmacist or buy over the counter medicine. This did not help my symptoms. A few days later after making an e consult application I saw a GP who did tests. Whilst awaiting the result after a week of discomfort I phoned 111 who said go to Boots where I was advised to take paracetamol. A further few days later my result came back and I had an infection. The whole process took 2 weeks from my first call to the practice to discover I needed treatment with antibiotics
GP surgery review: crocus-medical-practice
Title: Less than 14 appointments per day
Rating: 1 out of 5
Visited: July 2023
The poor service continues here. I was number 13 in the phone queue, and after around 14 minutes of holding at 0800 all appointments had gone. No telephone, no face to face left. That’s across two surgeries. This seems hard to believe- either I wasn’t being told the truth or this surgery is operating dangerously under resourced.
GP surgery review: crocus-medical-practice
Title: They are good !!! thank you
Rating: 5 out of 5
Visited: July 2023
The practice is under pressure, more and more patients, but the team are great in my view. They understand and really do their best. I have had to have several recent appointments, all really good and staff are always polite and understanding. The team in the pharmacy are brilliant, they are understanding and super helpful. I think we need to appreciate the team a little more, I understand things may not always be good, pressure and workloads get to us all, but still think we a lucky, when we really need them they are there, let us all be a little more understanding and treat people how we like to be treated. Just my view !!! thanks all,