janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-lawson-practice
Title: Not great
Rating: 1 out of 5
Visited: January 2023
Had my blood pressure taken it was high  it was taken 3 times appt was booked had it taken again the nurse took the 1st reading and no more readings which I think she should have done it more than once my cholesterol  level was high said I would try and manage I was told I would b given 1yr which I think is too long I should b checked regularly also I done a urine test still waiting to be contacted they seems to be a lack of care which is not good never feel comfortable always felt they not really bother just tick boxes I felt so disappointed
GP surgery review: the-lawson-practice
Title: Econsult
Rating: 0 out of 5
Visited: December 2022
I also tried for 20mins to navigate my way through the questions. I was referred back to reception for a serious matter.  
But reception would not make an appointment without the econsult form.  
In the end I lied about my symptoms to get the system to accept me.  
I think econsult is dangerous for patients
GP surgery review: the-lawson-practice
Title: No call back from GP
Rating: 0 out of 5
Visited: November 2022
Have had a fever for 5 days. I called the GP surgery at 8:00 asking for a GP appointment. I was told the GP will call in the morning but I needed to fill out the econsult form online after the phone call ended.  
I attempted to complete the form but when it asked about having a fever, or body pain, or chest pain, you can’t answer yes or no, it tells you to seek medical help somewhere else? I had already called to ask for a GP appointment so this is confusing. At 18:22 there is still no call from the GP. I still have a fever and am very unwell and scared. Feels like a very unsafe situation.
GP surgery review: the-lawson-practice
Title: Fantastic Practice
Rating: 5 out of 5
Visited: October 2022
The Lawson practice provide an incredible service, with an excellent booking system . They have kind and compassionate staff and doctors . Thank you.
GP surgery review: the-lawson-practice
Title: Rubbish service
Rating: 2 out of 5
Visited: October 2022
Told me the doctor would call me before six pm Left me waiting all evening no phone call came shame on you
GP surgery review: the-lawson-practice
Title: Very helpful practice
Rating: 5 out of 5
Visited: August 2022
I have always found this practice very accommodating, helpful and professional. They have been extremely valuable to me recently as a result of a condition I had.
GP surgery review: the-lawson-practice
Title: Phone appointment
Rating: 0 out of 5
Visited: August 2022
My phone call with my doctor was very helpful and informative. I was listened to and given reassurance.
GP surgery review: the-lawson-practice
Title: Advice provided by reception and more.
Rating: 0 out of 5
Visited: August 2022
Emma deftly guided me through fixing issues with my getting on to Patient Access online.  
This is typical of all those that I have spoken to, on Reception, over the past 10 years; charming, helpful, efficient and delightful.  
Thank you to the Lawson Practice for flawless professional support.
GP surgery review: e12-health
Title: Thorough pharmacist
Rating: 4 out of 5
Visited: September 2022
A helpful pharmacist who followed up with a call to check on anticipated changes to my medications. A polite & courteous gentleman.
GP surgery review: e12-health
Title: Good practice
Rating: 4 out of 5
Visited: August 2022
Need going here for more than 20 years. Still a good practice. Able to get appointments when needed. The staff are welcoming. Always able to talk to someone on reception whenever I phone; unlike some organisations when you have to wait for more than 30 minutes before talking to someone. I recommend to others.
GP surgery review: e12-health
Title: Excellent Reception
Rating: 5 out of 5
Visited: July 2022
I had the most professional service from staff in reception, she was able to deal with my own request as well as a request from my vulnerable 92 year old grandmother. She even called me back to update me with a progress report on her actions. 

I haven’t always had the best service at First4Health group but I believe that to be because of the pressure on the NHS as a whole, yet the staff have always been professional!

I congratulate all the staff at First4Health Group for continuing a great service during the pandemic and through this heatwave, I doubt paying private would give me anything more!

Well done First4Health, especially reception and the Nurse Practitioner! Keep up the great work! 

Alan
GP surgery review: e12-health
Title: Good practice
Rating: 4 out of 5
Visited: July 2022
Excellent service at reception when I got through on the phone!  Nothing but pure professionalism!
GP surgery review: e12-health
Title: Some receptionists are meen to help
Rating: 4 out of 5
Visited: July 2022
We applied for a paid letter through the link sent by the GP practice. We completed the online request on the 28th July. After weeks we were told that they are not doing any letters due to backlog and the person in charge is on leave. Then we were asked to resubmit the request and we did. Then we awaited for some time and received a link for our conssent to receive invoice. We consented and replied. No response for several days after that. Yesterday , after one month of our original request, when we contacted again we were asked to resubmit the request for the letter 3rd time and received a link to submit our request and consent. We did and still waiting. The letter is urgently needed since the Job Centre stopped the payment one month ago.
GP surgery review: e12-health
Title: Impressive and wonderful service
Rating: 5 out of 5
Visited: July 2022
I was phoned today regarding a recent blood test. The Dr was very clear and took time to explain everything and organised things so I could book another test. All happened very quickly and professionally as this practice always is. I love how his practice is proactive, even with the massive pressures placed upon it by covid and other things. Thank you so much for being cool.
GP surgery review: e12-health
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Completed the online form, received response within hours for telephone consultation and immediate face to face appointment was given to rule out anything. The GP listened and communicated with me well. I was happy with how quickly they dealt with me.
GP surgery review: e12-health
Title: Dispassionate gate keeping receptionists.
Rating: 1 out of 5
Visited: June 2022
I don’t know why I even bother trying to get an appointment here, I’ve been trying for four days, to get a doctors appointment, nothing.
I finally gave up and rang 111.
I’m currently waiting for a call back from them by a doctor.
This surgery really is useless.
GP surgery review: e12-health
Title: Patient care
Rating: 4 out of 5
Visited: June 2022
I required an urgent appointment for my son however nothing was available until 2 weeks. I rang the surgery and spoke to the centre manager who listened to my concerns and was able to offer support and the appropriate action was taken to ensure care of patient.
GP surgery review: island-health
Title: Well run practice with supportive, proactive staff.
Rating: 5 out of 5
Visited: August 2022
A member of staff suggested some tests, when I attended the surgery and explained there might be a difficulty I was listened to and was treated in a most professional and friendly manner, even to the door being opened for me on leaving.  Would like to say thank you for a really excellent service.
GP surgery review: island-health
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
Visited today for my diabetes check. Blood test weight check foot check and blood pressure all handled professionally and quick. I’m a nervous patient when it comes to blood tests but it all went smoothly
GP surgery review: island-health
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
Happy with service,  only all best for all islan health team. They clearly answered in all my questions and make everything easier then I thought.  

Best
Giedrius
GP surgery review: island-health
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: July 2022
Whilst I appreciate that the practice staff are extremely busy, I don't understand why the online e-consult service to request an appointment is only available 3 hours a day - outside of this you have to wait on the phone for literally hours to maybe get through to reception if you're not cut off first. According to website, e-consult should be available almost 24/5 so I don't understand why this isn't the case. Surely it would be beneficial to both patients and staff to extend the operating hours of this service?
GP surgery review: island-health
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Congratulations for all staff. 
 They are very kindly and professionals. 
Good service . I'm very happy !
GP surgery review: island-health
Title: Great doctors and nurses
Rating: 5 out of 5
Visited: May 2022
The doctors and nurses are professional, helpful and extremely caring. Whenever I had health issues, the GPs did all necessary examinations and discussed my issues in detail. They also make the effort to follow up with you after a few days. My GP referred me to the hospital once and even the doctors and nurses at the A&E were impressed with the detailed descriptions of my health condition as well as the number of tests performed. I would recommend this practice to anyone living in Canary Wharf.
GP surgery review: island-health
Title: Great practice
Rating: 4 out of 5
Visited: May 2022
Practice service has massively improved the last couple years, very helpful staff, quick and efficient , and good doctors and nurses providing excellent care. Hope it keeps up like that it needed it
GP surgery review: island-health
Title: Excellent sexual health clinic!
Rating: 5 out of 5
Visited: May 2022
I tried for 6 months to get my implant replaced - had to call up up to 6 clinics before. Now I just made an e-consult, got a call back, set up an appointment and got it sorted in 20 minutes. The doctor attending has been very attending and kind. Very happy that it finally got sorted.
GP surgery review: island-health
Title: Not so great practice
Rating: 2 out of 5
Visited: May 2022
Impossible to contact. I understand Covid still requires some restrictions. I understand wider factors, like Brexit,  mean less staff in the medical sector. But, given it's the way you ask patients to contact you to make appointments, please answer the phone. The first day I gave up after 90 minutes. I'd moved from 9 to 3 in the queue. The next day, I started at 10th and was answered after 100 minutes on hold. Surely this response time can be improved?
GP surgery review: island-health
Title: Excellent practice with caring doctors!
Rating: 5 out of 5
Visited: May 2022
Simply outstanding practice! Using it for the last 14 years! There were few new comers who let down once in a while, but mostly amazing doctors. Recently, I have been looked after by the most fantastic, caring, competent doctor while dealing with some emotional issues. I hope she knows I am talking about her. Thank you. Reception staff are mostly compassionate and accomodating. Well done guys.
GP surgery review: the-penrhyn-surgery
Title: Unethical service to the elderly
Rating: 1 out of 5
Visited: December 2022
91 year old mother not seen in years obviously because of covid however, no contact made from the surgery to check her well-being. Had to cancel today due to the snow now told to call in the New Year!  as no appointments to get her Bp, cholesterol, general health and asthma checked regularly! People work and don’t have 20-40 minutes every morning to wait in a ‘double’ queue to get through to the surgery! Diabolical service!
GP surgery review: the-penrhyn-surgery
Title: Awful Practice
Rating: 1 out of 5
Visited: November 2022
The practice is in great need of new management and with that the doctors who have been there a while removed and the receptionist all need replacing. The receptionists are extremely rude, unhelpful, zero customer service, I have seen them leave the phone to ring and they just ignore it. You can’t get an appointment and can only request call backs. The practice has no equipment not like other practices. It’s such a shame as it could be a functioning practice with new management and new staff. Will add the two nurses they are are amazing and they are the ones keeping this practice running.
GP surgery review: the-penrhyn-surgery
Title: Dreadful
Rating: 1 out of 5
Visited: November 2022
Impossible to get an appointment. Deliberately set up to prevent patients accessing the service. Cannot get through on the phone. Website says online form is accessible from 08:00 to 17:00, but it "opens" at 08:30 and instantly closes down  making it impossible to use in order to get some kind of medical help. 
If I could assign negative figures to this practice I would.
GP surgery review: the-penrhyn-surgery
Title: Impossible to make an appointment
Rating: 1 out of 5
Visited: November 2022
After several months of repeated attempts to book an appointment using the on-line system and failing ('Online enquiries to Penrhyn Surgery are temporarily disabled as we may have reached our appointment capacity for the day') I phoned to enquire how to make an appointment. I was informed that I should try on the dot of 8.30 each morning as it was 'first come first served' and 'the luck of the draw'. This is clearly impossible for anyone who is either at work, or on their way to work, at 8.30 am, which is usually the case for me as it must be for many others. In spite of this, I persisted on several occasions by taking some time off work or arriving late. On these occasions I was poised on the website at precisely 8.30am to be faced with exactly the same issue. Clearly this is unsustainable, so I am resigned never to be able to make an appointment at all. This begs the question as to what exactly the point of being registered with the practice is. I will be looking to register elsewhere.
GP surgery review: the-penrhyn-surgery
Title: Superb practice
Rating: 5 out of 5
Visited: October 2022
I have been a patient at this surgery since the current management took over several years back.  I am glad to say I have never had cause to complain about any aspect of the surgery from the booking system through to the reception and all the way to the medical team. The receptionists are simply amazing; they have always treated me with courtesy and kindness. The medical team itself is beyond my expectation. They are attentive and professional. During some of the times I have visited and whilst waiting to be seen I have seen The doctors walk down with some patients, talking to them warmly and playing with their kids. I must be pardoned if I have painted a picture of a perfect surgery. Like in every organisation I believe there is always room for improvement. I encourage all of us who are patients at the surgery to support them with understanding and constructive feedback so they can serve us better.
GP surgery review: the-penrhyn-surgery
Title: Efficient service
Rating: 5 out of 5
Visited: October 2022
Reception staff are very corteous and sympathetic, always put you at ease and reassuring.
Practice Nurses and Doctors are very professional, empathetic and good listeners - striving to get to the root of the issue at hand.
I highly recommend.
GP surgery review: the-penrhyn-surgery
Title: Avoid at all costs!
Rating: 1 out of 5
Visited: October 2022
I signed up with this surgery 6 years ago when I was pregnant, and I have been really happy with the service and care myself and my child received there. But since 2020, it has been terrible and I'm now looking at leaving to find a better surgery. My children have only seen the doctor for their polio and flu vaccine. Every time I've asked for a consultation, I only got phone appointments and was given information I read on the NHS website. The wait on the phone is appalling (2.5 hours for an appointment!!). Every time I've had medical questions for my children, I was left stressed and felt like I wasn't supported. The online consultation form is always closed as 'they've reached their appointment capacity for the day'. I feel there's not enough personnel to support their patients and they don't care. So definitely avoid, you will not get seen there.
GP surgery review: the-penrhyn-surgery
Title: Avoid this surgery
Rating: 1 out of 5
Visited: September 2022
This surgery is utterly dysfunctional. It’s impossible to get a face-to-face appointment, the online booking system is awful and the phones are rarely answered. 

Since joining this surgery in 2020, I have never seen a doctor face to face because you are always referred to their e-Consult system. A random GP will make one attempt to phone you at some point during the day and, if you miss the call, you’ve lost your appointment. Every GP I’ve spoken to on the phone has been curt and dismissive - you’re lucky to get five minutes with them. 

This week, e-Consult isn’t working and nobody is picking up the phone, so I don’t have a GP, apparently. I’ll have to phone 111 to get an appointment elsewhere. 

If you want an actual doctor who will see you and listen to your problems and concerns, avoid this surgery. It’s so stressful to have to work so hard just to speak to a disinterested locum who knows nothing about you and can’t be bothered to give you the time of day. 

The surgery is far too small for the area it serves and its over-reliance on locums and telephone consultations has created a horrible experience for patients.
GP surgery review: the-penrhyn-surgery
Title: Bad practice
Rating: 1 out of 5
Visited: September 2022
Impossible to get hold of anyone via the phone. It says you are in the queue, number 7. You wait for 15mins or so then it disconnects.

You try again and same thing happens. The econsult hardly works, I have screenshots telling you to check tomorrow morning at 8.30. Whe  you do, it doesn't work.

On one occasion, I called the practice whilst I was Inside, the receptionist were not on the phone, yet it had the same default 7 in the queue then disconnects
GP surgery review: the-penrhyn-surgery
Title: Dysfunctional booking system - please reply
Rating: 1 out of 5
Visited: September 2022
Dear Penhryn Surgery
I know that the surgery is over stretched and under-funded and don’t want to complain, but do want to give you feedback so you can understand the issues and hopefully make improvements. I notice you haven’t replied to any feedback lately - please do reply.

Now that Covid is ostensibly over, I’m not sure why the system seems so broken and can’t go back to a version of the booking system pre-Covid? 

These are some of my experiences: 
1. The GP Patient booking app on my phone took me through long convoluted questions and at the end just either told me to ring 111 or said it couldn’t process my query. 
3. I went to the surgery and was told to either ring the next day at 8am or use the app as the appointments were full for the day. They didn’t seem able to make future appointments. 
4. I tried phoning every day but found it very hard to get through, often being up to 10th in the queue. I can’t keep on the phone that long. Often I can’t ring at 8am.
5. When I did get a telephone appointment the window for the call back was 9-1pm and although I walked around all morning with my mobile headphones in my ear, I must have gone out of range and missed the call twice. The appointment was then cancelled for a week. 
6. After that time I called the surgery (another long queue) and they told me there is now a new booking system online (how would patients know though?). The Klinik online system has a very long questionnaire. I think I missed a couple of questions and at the end of filling it in for 20 mins it gave me an error message. Luckily I had cut and pasted my answers into a Word doc and could do it again. However, when I went to do it again it said that the system was now down until 6pm.
I rang the surgery (6 people in the queue) and they said the system shuts down when there are no more appointments left and would be up again for 15 mins between 11-11.15 (again, how would I know?). I re-submitted the form which sent. However, I didn’t get a call, but I do seem to have received a hospital video appointment which I presume is as a consequence, so at least that did work. 

My concern about this system is - what if you can’t get online at 8.30 to book an appointment because of other important life commitments? What if you need an appointment quickly but there is no booking facility as it’s full? Even when it is full, why can’t you submit your appointment request and it be held in reserve for if an appointment becomes free, or to be triaged for anything urgent throughout the day? Why can’t we book on the phone without waiting for a very long time given that presumably lots of pressure has been taken off the phone lines as people will be using the computer system? What would have happened if I needed an urgent or even a semi-urgent appointment?

Going to hospital is not the answer for most conditions and merely clogs up the hospital system. 

I am so sad that the GP’s surgery operations has deteriorated so badly. 
Please reply
GP surgery review: the-allum-medical-centre
Title: Poor - Do not waste your time calling
Rating: 1 out of 5
Visited: December 2022
To call the customer service would be an insult to the word poor. It is non existent. 
I called the Practice and was told i was number 8 in the queue. after about 50 minutes i was told i was number 2 in the queue. After being told i was number it stopped telling me i what number in the queue i am and just told me my call will be answered shortly. It has now been 1 hour and 20 minutes and i am still on hold being told it will be answered shortly. 
I then thought while i am on hold let me try calling from another phone while remaining on hold on my phone. When i called, guess what "you are number 8 in the queue"

This is an absolute joke.
GP surgery review: the-allum-medical-centre
Title: Impossible to get an appointment
Rating: 2 out of 5
Visited: October 2022
If you are ill, you'll need to drag yourself down to the clinic and wait outside in the cold from about 7.30am until they open and you may get an appointment. Getting through on the phone takes at least 30 mins. They also can't give you a timed appointment - ever - making non-urgent but important appointments impossible for working people. If you need a non-urgent appointment, you have to know the secret that new appointments for the fortnight after next are only available on Tuesday afternoons after 2pm. Receptionists seem surprised that patients don't keep up with the ever changing rules/processes/procedures for appointments even though the website hasn't been updated for years and direct communication with their patient list is non-existent. Their on-hold message also blames patients for their 'high demand' for the long wait times and lack of appointments not their inability to hire enough doctors, nurses or receptionists to service their patient list.
GP surgery review: the-allum-medical-centre
Title: Unable to get through to book an appointment!
Rating: 1 out of 5
Visited: October 2022
This practice has sent me about 10 text messages to encourage me to take up various vaccinations. However, I have called on 4 separate days only to be told all appts are gone, call the next day at 8am! As this message is given to all callers, you can't get through at 8am as the line is engaged. Hopeless access- what has happened to our NHS??
GP surgery review: the-allum-medical-centre
Title: Another complaint about the appointments process
Rating: 1 out of 5
Visited: September 2022
I was a patient at the Allum practice from 1987 to 2000 and then from 2011 until now. I have been very few times in recent years and a lot of this is to do with the impossible appointments process. I have said this to the GPs. When you do get to see a GP they are extremely good but trying to get an appointment is off-putting. I left in tears today. I don't blame the reception staff but the system is ridiculous and serves no- one.