janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: middleton-lodge-practice
Title: Poor Service
Rating: 1 out of 5
Visited: May 2022
I had a letter from the surgery to book a blood test appointment. When I called the earliest date I could get for an early appointment (9.00a.m)is 19th August.
How is that acceptable, I work full time Monday to Friday and have to take time off as it is, but to have to wait over 10 weeks for a blood test is quite frankly bordering on the ridiculous.
Why is there no availability for an early appointment when most people you speak to say they cannot get to see a doctor at this surgery it’s all telephone appointments.
There is no other doctor’s surgery in the area as I have checked other practices and we live to far away.
Absolutely shocking service, especially when you are told you need regular blood tests but have to wait nearly 3 months for an appointment,I hope I don’t have anything serious from the said blood tests once I get the results.
GP surgery review: rainworth-health-centre
Title: Very helpful reception staff
Rating: 4 out of 5
Visited: April 2023
Friendly and warm reception staff secured me a midwife appointment despite only just handing in my New Client Registration Form one day previous. They listened to me and acted timely with organising my appointment. I am very grateful!
GP surgery review: rainworth-health-centre
Title: Very Impressed
Rating: 5 out of 5
Visited: October 2022
Been for a flu vaccination  this morning at my local Health Centre Rainworth Surgery, I was very impressed with the efficiency, both at the book in desk and whilst receiving the vaccine, I would definitely recommend. They have a very well organised system.
GP surgery review: rainworth-health-centre
Title: No appointments
Rating: 2 out of 5
Visited: August 2022
I have several conditions with me and I want to see my doctor to talk about changing my meds. Cannot see anyone to talk this through.I can get a triage by phone but I need to have a face to face appointment.
GP surgery review: sherwood-medical-partnership
Title: Drs surgery  cancelled my appointment.
Rating: 2 out of 5
Visited: December 2023
Waited 5 wks for my Appointment only for the Drs Surgery to cancel it 2 days beforehand and tell me they can't give me a revised date. 
Totally unacceptable !!!
GP surgery review: sherwood-medical-partnership
Title: Doctors Brilliant. Administration Terrible.
Rating: 1 out of 5
Visited: January 2023
For the 4th time now I've tried to make an appointment but can't get one unless it's an emergency.

I don't need an emergency appointment, I can wait but there is no way to book future appointments unless you are lucky enough to get in the queue at 8am in the morning.

This practice is wasting vast amount of time and money by not using a simple booking system.
GP surgery review: sherwood-medical-partnership
Title: Terrible
Rating: 1 out of 5
Visited: December 2022
Can never get a bookable appointment so conditions get worse and end up an emergency instead. Even getting an emergency appointment is like pulling teeth. Told to ring back at certain times when appointments open which is OK for doleys but not for people who work.
GP surgery review: sherwood-medical-partnership
Title: Terrible
Rating: 1 out of 5
Visited: October 2022
Had a med review where a blood test was ordered,  tried to rearrange the appointment and the receptionist refused to book as she couldn't see the note. I've told them 3 times about my issues I'm having that are concerning me and nothing has been done. Mentioned again Monday and told to discuss it with the nurse. I turned up for an appointment this morning that was booked physically at reception only to find out they'd booked it for the wrong month so yet again my issues are left. Don't come to this surgery if you expect organisation and compassion
GP surgery review: sherwood-medical-partnership
Title: Execllent Service and Support
Rating: 5 out of 5
Visited: August 2022
I have had a lower back problem for about a year now and have had some significant and at times extreme pain for which I continue to take medication.  I would like to express my thanks to all of the GP's, Clinicians, Physiotherapists plus Admin staff for their interest, concern and kindness.  A face to face consultation has not always been needed and telephone consultations have been an advantage to myself as the patient and I am sure the clinicians and public facing staff who still have to protect themselves re Covid etc.  Thank you.
GP surgery review: sherwood-medical-partnership
Title: unhelpful reception staff
Rating: 1 out of 5
Visited: June 2022
Tried to see a doctor to discuss my current medication that is not working and i was refused an appointment with a doctor. I had to go into detail about my medical problem with two reception staff and felt really uncomfortable doing so  - both not medically trained and again refused an appointment.
GP surgery review: jubilee-park-medical-partnership
Title: Rude and unhelpful receptionists
Rating: 2 out of 5
Visited: November 2023
I waited 9 days for my pills on repeat prescription because it hadn’t been signed by a Gp.
I called the Surgery several times  and I was told on each accession by the receptionist a Gp will be calling me today. They didn’t call me and I had no pills left. I had to call 111 to get help with this because when I called the surgery again at 6.25pm, I was told that the GPs  were going home now. I asked the receptionist to stop them because I need my pills, and she whispered to me, that she couldn’t do that, and then they were gone. This has caused me much distress and anxiety. I suffer with Lupus sle and it’s difficult enough without having to deal with all of this. The people at 111 were so helpful  and got me a prescription straight away, but My partner had to go and collect it at  9pm at a late night pharmacy because I was poorly. My partner had Been up since 5.30am so this was not ideal. All of this could have been avoided if a Gp
had just signed  my very overdue repeat prescriptions. This problem has happened a few times now, not getting my prescriptions signed on time. I give plenty of notice when I order them because I worry they won’t be ready on time.Then I get told, it’s to early to order your prescriptions??? The receptionist were very unhelpful and very rude. They just kept on telling me that there is nothing they can do. I think it would be a good idea if the receptionist and the GPS try to work as team and communicate with each other. I spoke to the manager and she was 
quite abrupt with me. It’s as if the surgery is split into two halves, with the GPs and receptionist. Do they ever communicate with each other. For example, at the end of there working day in the surgery wouldn’t it be better if GPs would speak to the receptionist to check if there were anymore important things they need to address before they leave the surgery. I get a strong feeling that there is a big problem with communication in the Jubilee practice, and I know lots of other people fell the same way.
Kind regards 

.
GP surgery review: jubilee-park-medical-partnership
Title: Great service
Rating: 5 out of 5
Visited: September 2023
I registered with the practice last year and thankfully not needed to see them too often but whenever I have they have been great. Reception staff have been very polite and helpful, everyone I have spoken too including the GP have been so kind and professional.
GP surgery review: jubilee-park-medical-partnership
Title: Patient safety Concerns
Rating: 1 out of 5
Visited: August 2023
I contacted my surgery after becoming very ill quickly, the doctor phoned me in the morning and agreed to prescribe medication however this was prescribed correctly and left me without the urgent medication.  
Practice Manager was very rude when I tried to get this sorted out.

The facts remain, the practice made a mistake, struggled to sort it out and then thought it was relevant to argue back when I tried to get this sorted.

Shocking patient care.
GP surgery review: jubilee-park-medical-partnership
Title: Rude receptionist
Rating: 1 out of 5
Visited: January 2023
Was suffering from a chest infection i am a pensioner suffering with asthma and copd requested  a course of antibiotics  which they usually send the slip straight to the pharmacy for collection, the rude receptioninst stated if your that poorly go to the walk in centre in Nottingham been trying  to get an appointment now for 3 days to see a doctor in lowdham  and my chest infection getting worse its disgusting worked for 50 years paid my NHS contributions the receptionist was  not very helpful at all very rude  why would i want to go to the walk in centre in Nottingham when the jubilee practice is just up the road hopefully i will get an appointment tomorrow 4th time  lucky..hopefully..
GP surgery review: jubilee-park-medical-partnership
Title: Website down this weekend
Rating: 2 out of 5
Visited: November 2022
I needed to check something on my records but website not working at all the weekend. Just gives Error Code.  Tried several different ways bur nothing at all connecting.
GP surgery review: trentside-medical-group
Title: Why does the website say they are accepting new patients?
Rating: 1 out of 5
Visited: December 2023
Following an asthma review appointment with a nurse having told her I had been coughing for a few weeks, she said if I still had it in a few weeks to see a doctor to rule out 'anything nasty going on'. I'm still coughing 2 months later, have lost my sense of taste and smell and have bad acid reflux (didn't get the chance to tell the receptionist  these last two, once she'd told me there were no appointments after I'd spent another half an hour waiting to get through on the phone she didn't ask if I had any other symptoms causing me concern). 
My point is that if a surgery cannot accommodate existing patients why are they allowed to say they can take on new ones?
I am desperately worried that there is something really wrong but they couldn't be less interested. Saying they know how difficult it is (how can they when they haven't asked for any information and aren't medically qualified) but they 'cannot give what they don't have' and that's it is disgraceful. They also said to try calling back at 2pm 'but it's unlikely we'll have anything'. 
You see adverts on TV saying not to carry worries about cancer around with you, to see your GP, but this is impossible.
My dad died of lung cancer. I am scared and they don't care.
If you're looking for a GP don't choose this one, they have enough already that they can't look after.
GP surgery review: trentside-medical-group
Title: Appointment
Rating: 4 out of 5
Visited: November 2023
I needed to make an appointment after receiving a text message from the practice.
I have now rang a total of 6 times throughout the day at non urgent times and have yet to be below waiting position 
12. Looks as if I now have to visit the practice in order to make an appointment .
Very disappointed .
GP surgery review: trentside-medical-group
Title: Disgusting
Rating: 1 out of 5
Visited: November 2023
Been waiting for over 8 hours for pain killers 48 hours after surgery kept being told they could do nothing to help absolutely disgusting
GP surgery review: trentside-medical-group
Title: Terrible response from receptionist
Rating: 1 out of 5
Visited: November 2023
Went to get my prescription on Saturday only for the chemist to say it had not been ordered. Called doctors today and spoke to a very unpleasant woman who said it had not been ordered. When l protested it had she said there was a glitch last week and that some prescription requests were not picked up, When l asked if she could do it today she said l had to go to the doctors and manually request it. A joke as that was phased out years ago. When l asked could they do it urgently as it was morphine she just kept reciting what was ordered and when l asked did she think l was lying she just recited the same things again. I said l knew what was ordered and was more bothered that the morphine was not there and she put the phone down on me. Went to speak to the practice manager only to find that there are no managers there any more as they were all at Trentside, Surely there should be someone there that is of a managerial position to speak to. This does not help when you need morphine and it cannot be obtained without the prescription. I would have thought that after explaining what had happened transferring the records over to Trentside she would have said that it was their problem not that of the patient and that a contingency plan was in place for such problems. 43 years with this practice and l have never know it so bad. Getting an appointment is also a nightmare and yet l have had 9 messages and phone calls asking me to get my covid and flu jabs. Having spoken to family all have stated the attitude of one member of staff shows she is clearly in the wrong job!
GP surgery review: trentside-medical-group
Title: Excellent Service Provided
Rating: 5 out of 5
Visited: August 2023
Thank you Trentside Medical Group for providing an excellent service when needing an urgent appointment. Telephone was answered very quickly and communication from reception team was excellent. GP was thorough and patient in examination and made a plan with me. 
Brilliant service from start to finish. Thank you
GP surgery review: trentside-medical-group
Title: Fantastic!
Rating: 5 out of 5
Visited: August 2023
I had a flare up of my eczema but with complications/infection. I was really bad when I called into the centre one afternoon and was told to return at 8.00am the next day. I was given an appointment for 9.30 am that day with the skin specialist. He examined and prescribed treatment for it and also noticed my arthritis was worse so gave me an appointment for the next day with the on-site physio. She examined me and discussed the options before we decided that a hip replacement was necessary.
Altogether beyond excellent- absolutely outstanding.
GP surgery review: trentside-medical-group
Title: Fantastic practice
Rating: 5 out of 5
Visited: June 2023
I can’t thankyou enough for how amazing quick and efficient the service is. Thankyou to all staff at Trentside medical Centre.
GP surgery review: trentside-medical-group
Title: Frustrated
Rating: 3 out of 5
Visited: November 2022
I think the appts system need reviewing. It seems its all on a first come first serve basis and nothing to do with your health complaint. Just needed an appt within 2-3 days but can't give one unless hanging on the phone in a morning for ages or queuing. What happens to people who need to see a doctor more urgently? You should be able to get through and then be able to arrange an appt there and then. I don't want a reply saying "well it's our policy!
GP surgery review: trentside-medical-group
Title: Punctual and Efficient
Rating: 5 out of 5
Visited: October 2022
Booked for a flu jab and I was seen on time, in fact slightly early. The nurse was both friendly and professional. Since the opening of the practice I have been very impressed by the service and reliability of the staff.
GP surgery review: trentside-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Thank you to everyone who was involved in my flu/Covid jabs. I was really made to feel at ease and everyone was very efficient and helpful.
GP surgery review: west-oak-surgery
Title: Long wait time / Dont accept new patients.
Rating: 1 out of 5
Visited: December 2023
I dont really know why this surgery is still accepting new patients they clearly cant cope with existing patients. Even if you call at 8, you have wait for atlest 45 minutes. If you walk in to get an appointment you still wait for 30 minutes. I have been waiting for for a long time now and multiple calls to get an appointment.
GP surgery review: west-oak-surgery
Title: Seriously gone down hill
Rating: 2 out of 5
Visited: June 2023
My recent results of an MRI, which was done March 2023 were given over the telephone. The results were quite distressing and the phone line was poor. The GP did not know a great deal about my diagnosis as I explained the symptoms I was experiencing he said they were nothing to do with the diagnosis. Since speaking to a Consultant at the hospital for an unrelated condition she told me the symptoms I have are typical of the new diagnosis. I’m very concerned and confused, and very annoyed. I don’t think I should have been told this over a poor connection phone call. Very upsetting and disappointing!
GP surgery review: west-oak-surgery
Title: Shame
Rating: 2 out of 5
Visited: May 2023
I have never written a review about anything in the past but on this occasion I felt that a comment should be made. Today I had an appointment at this practice with a nurse, my appointment time was 10.30. Due to public transport problems on Carlton hill the bus was some 20 minutes late & I arrived at the surgery at 10.40. I was informed that the nurse could no longer see me. As I left I noticed a message on my phone telling me “I did not attend” that message was timed at 10.36. Ok I was late, but many times in the past I have waited 10 15 even 20 minutes beyond my appointment time in the waiting room. Also recently I attended an appointment, made by the surgery, only to be told on arrival that “the appointment should not have been made”. No message to cancel or apologize. This experience together with my wife’s tells me the quality of this practice has diminished over recent times, shame, it was so good.
GP surgery review: west-oak-surgery
Title: No appointments
Rating: 1 out of 5
Visited: February 2023
Disgraceful lack of fair system. I have tried for 5 days to get an appointment.I have hung on the phone from 8 until 8.45 in a queue. When the call is answered I’m told there is no appointments.I have queued at the surgery twice from 7.55 ,after waiting for 20 minutes in the surgery on both occasions I’ve been told all the appointments have gone .On one of those occasions the receptionist told all of us who had been waiting that people start queuing from 7.30 or earlier ! We are at the surgery because we are sick !.For the last 5 days I’ve queued outside twice and been on the phone from 1 second past 8  3 times .The receptionist suggested that I use the walk in centre instead ,is this an overspill for surgeries with poor systems. No one I know at different surgeries has this big a  problem. How are the other practices in Mapperley working ?  My condition has worsened and needs GP management , an urgent care walk in centre is inappropriate.  I  pay my national insurance- this is not a free service
GP surgery review: west-oak-surgery
Title: Booking appointment
Rating: 2 out of 5
Visited: October 2022
When it takes 1hour 8mins and 37seconds to get through to be told no appointments left then told people queue outside from 7.30 for appointments when they open it’s no wonder it’s disgraceful I’m told it’s not ideal well it’s unjust unfair and downright disgraceful this is not the government it’s the people running the surgery. The doctors are amazing but this has to stop and now
GP surgery review: west-oak-surgery
Title: Very disappointing 😞
Rating: 1 out of 5
Visited: January 2022
Trying to make appt is unbelievable rang at 8 was in queue for 38 minutes then was told all appointments had gone I explained to the receptionist that I'm a alot of medication and need to be seen regarding my medication well being have asked me to call in as matter of urgency the receptionist was not helpful at all like a robot kept saying ring at 8 I explained I have done past 3 days but same scenario I said even if u can message on to any gp see if he can have quick word but the receptionist would not even pass message on I'm appalled with the lack of empathy from the surgery shocking I will be moving from this surgery  please folks avoid this place
GP surgery review: sunrise-medical-practice
Title: Doctor dismissive
Rating: 2 out of 5
Visited: November 2023
Went in for generalised pain as I though it could be fibromyalgia. Doctor was severely misinformed and kept talking over me. She also didn't ask very many questions before just telling me to keep using painkillers I'm using. She never asked about Fatigue or depression but has then written in her notes that I don't suffer with these even though I do but she never asked. She never said anything about further tests until an hour after my appointment when she rang and said she had forgotten to tell me to book in for blood test. Feel very disappointed with how I was treated
GP surgery review: sunrise-medical-practice
Title: Fantastic Surgery
Rating: 5 out of 5
Visited: July 2022
I have made extensive use of the practice (unfortunately!) over the course of three years and I have always been satisfied. I have always managed to get an appointment promptly and the receptionists have always been friendly when I have phoned. The surgery is full of really useful leaflets, and it is always spotless. I have probably seen five doctors spanning my visits, and all of them have been absolutely lovely. They have been patient, sympathetic, understanding, helpful and taken their time to listen to my health concerns. They have recommended beneficial medications for me and always put me at ease. I would highly recommend the surgery and I am grateful to have been registered for the past three years. Thank you Sunrise.
GP surgery review: sunrise-medical-practice
Title: Good practice, bad consulting
Rating: 3 out of 5
Visited: June 2022
I have visited this GP for personal reasons and they had sent a referral to the hospital for my issue, I had already explained everything with my medical history to this person about 15 times to make sure that everything on my referral was correct. Unfortunately, when I recently went for my consultation at said hospital, the consultant had told me that the GP that I had already seen had told them that I already had multiple surgeries for said issue over the years. This was completely wrong, meaning that the GP who saw me did not listen to a single thing that I was saying to him, which in my experience means that if you have a doctor that is not listening to you, don't get your hopes up that they will help you. I am utterly furious with this GP about this issue because this is on my medical history which will later slow everything down for me regarding other medical issues in my future.
GP surgery review: sunrise-medical-practice
Title: Great practice
Rating: 4 out of 5
Visited: March 2022
The building is abit of a maze but after you get to the practice the staff are super helpful , they're easy to talk to, quick, helpful and responsive to any issues you have. Really recommend.
GP surgery review: sunrise-medical-practice
Title: Ridiculous booking system
Rating: 3 out of 5
Visited: February 2022
I went with my partner to get an appointment booked for mental health services, and we were booking for a Monday (today is Friday). They said all appointments were open but they couldn't sort one out for him, as it could wait. His mental health is becoming detrimental and they had absolutely no sense of urgency or care. Their service itself is usually great from my experience but their appointment system is heavily flawed and their reception staff have little sense of urgency on anything.
GP surgery review: the-univ-of-nottingham-health-serv
Title: Fantastic GP surgery
Rating: 5 out of 5
Visited: August 2023
I've been with this GP practice for 10 years and have had really good service. The GP I've seen the most is really good and nothing is too much trouble. All the systems seem efficient to me - for example it's very easy to book appointments online. The reception team have always answered any questions I have. I always feel like the staff really do care about me as a person and don't treat me like a set of symptoms. Cannot recommend this surgery highly enough.