janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: essex-house-medical-centre,-chard
Title: Unusable Service
Rating: 1 out of 5
Visited: October 2023
Used to be a really easy appointment service, never had any problems as a healthy and infrequent visitor, only going for routine appointments as requested by the surgery when needed. Now, Ariel have taken over, the admin team are friendly but have no idea what's going on, can't book appointments and don't want to even tell you when they've out you on a waiting list. When you have been added to a wait list, they can't tell you how long it is. Directed me to services that clearly advertise they cannot help me, as my GP is supposed to provide the service. No individual concern or regard to my situation. Also thought it was appropriate to send a text to my mobile about a very personal issue - not sensitive, not kind and not compliant with patient confidentiality.

Sent an email to the practice manager with feedback about the service and never had a reply.

I'm lucky enough to be able to afford to go privately to a GP, but I feel sorry for all those that can't. I won't ever be using the service again. Only hope that the capitation the surgery receives for me being registered and never having to use them actually goes towards helping some of the other unfortunate patients who are stuck with this surgery. Ariel taking over is the worst thing that ever happened to friendly community healthcare.
GP surgery review: essex-house-medical-centre,-chard
Title: Helped
Rating: 4 out of 5
Visited: October 2023
Staff were nice and helpful and the doctor listened and gave me plenty of advice and help. Id not been before so the receptionist was happy to explain and answer my questions. Really helped as i was a little nervous. Thankyou
GP surgery review: essex-house-medical-centre,-chard
Title: Very poor quality of care compared to before the merger.
Rating: 1 out of 5
Visited: September 2023
I waited 5 or 6 weeks for a telephone appointment.
The GP showed no interest in my healthcare concerns and made me feel like a nuisance. I was forced to consult a private GP and received this sort of service most people would expect from a GP.
My previous experience of Tawstock medical centre had always been very positive, however the merger with Essex House seems to have resulted in bringing the quality of care down to the lowest possible denominator. Patients used to have a designated GP ...this is no longer the case,  therefore there is no continuity for long term health issues.
The reception staff at the old Tawstock site continue to try to offer excellent service, although since the merger they do seem to be under significant pressure.
Overall in my recent experience I could not recommend Aerial Healthcare to anyone.
GP surgery review: essex-house-medical-centre,-chard
Title: Not sure how the surgery remains open
Rating: 1 out of 5
Visited: September 2023
Most of the reception staff are helpful, expect for a couple who have been very rude when not necessary.

You call for an appointment and are number 20 in the queue, try another line and it’s closed due to high demand.
Try econsult online, and they’ve closed it for the day

I’m not sure how this surgery is even open still, and how it ever gets past the CQC is a mystery! 

Appreciate they are all very busy, but this surgery is a shambles! !
GP surgery review: essex-house-medical-centre,-chard
Title: Shambles
Rating: 1 out of 5
Visited: July 2023
Was given a new doctor when my doctor left but he doesn’t do face to face Appointments!! Went to surgery in May to make an appointment after giving up trying to get through on the phone. Earliest appointment was mid July. Had said appointment and the doctor told me to book a blood test. Earliest available appointment was mid August which I took. My appointment was cancelled due to staff sickness and Ihad to rebook. Another month to wait and my blood test done, four months after needing to see a doctor.Shambles. They went from 7000 patients to 22000. They clearly can’t cope. Impossible to get through on the phones too !
GP surgery review: essex-house-medical-centre,-chard
Title: Poor
Rating: 2 out of 5
Visited: June 2023
Cannot get through on the phone to book an appointment, which the doctor told me to do! When on the phone, you get a message to tell you they're all busy and can't answer my call, then you get cut off. Went on line and tried to book appointment but the quickest date is 2 months time!!
Tried to phone again to listen to the very long messages to be told at the end we are busy!!
GP surgery review: essex-house-medical-centre,-chard
Title: Dreadful systems!
Rating: 1 out of 5
Visited: May 2023
I have no idea whether the GPs are any good as I can't get through to speak to one. There is something fundamentally wrong with the system, as no one replies to the online forms (supposed response time 2 working days), and good luck if you try to call them. They don't respond to emails; can't find correspondence from consultants even when emailed several times to them. I had an urgent issue so I spent 1.5 hrs queuing on the phone, but even then they struggle to help. The receptionists sound completely over-worked and harried (they try to be helpful) but the practice systems are absolutely dreadful. I'm now changing practice, as the stress of trying to get routine healthcare (i.e. repeat prescriptions) is not worth it. Would not recommend anyone register with this practice if you ever need to actually speak to someone.
GP surgery review: essex-house-medical-centre,-chard
Title: Trying to speak to surgery
Rating: 2 out of 5
Visited: May 2023
Tried ringing the surgery as I have a medical condition I am really concerned about.  Chose option 3 for appointment and new system just hangs up the phone.
GP surgery review: essex-house-medical-centre,-chard
Title: Terrible practice
Rating: 1 out of 5
Visited: April 2023
Have attempted to ring the surgery and been on hold for over an hour!The staff can be very rude and seem to not care regarding patient welfare when appointments are only available in 6/8weeks time.Ihave had medication prescribed by a consultant taken off my repeat medication slip with no communication from Aerial.How they got good from the CQC is beyond me.
GP surgery review: essex-house-medical-centre,-chard
Title: Almost Impossible to contact
Rating: 1 out of 5
Visited: April 2023
I have a recurrent condition that has flared up today. GP usually prescribes antibiotics. I have been kept on hold queueing for a total of 2.5 hours. The battery kept running out on my phone. It’s 4pm and still no contact or medication. Not good enough and dangerous for some.
GP surgery review: langport-surgery
Title: Disfunctional
Rating: 1 out of 5
Visited: April 2023
When trying to order a repeat prescription that was supposed to have been sent to the local pharmacy. (not practice) It was later on a Friday when I finished work and tried calling to rectify the sitution, got through to reception who told me to call dispensing, I did this only to be told they can't deal with prescription issues and I needed to call back on Monday between 9 and 11.30am, I explained that this was difficult as I needed the prescription for the weekend and I work Monday to Friday 7.30am to 6.15 pm (in a  primary health care setting) so I am unable to leave patients to make calls. The online service is awful too. We moved to the area 6 months ago and have had nothing but problems from being told to call 111 after filling in online triage forms for a call back and not receiving it, to not getting test results properly and then being told there was an issue but if I wanted to speak to a 
Doctor I would need to fill in another form for a call back at some distant future date. I appreciate we are all working hard and that sometimes things don't go to plan but I have yet to have any positive interactions with the practice. I only wish you had more choice of practices as I would happily travel to avoid having to use this surgery.
GP surgery review: langport-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: December 2022
Always get an appointment within an acceptable time frame. The care I’m receiving at the moment has made me feel reassured and taken care of. Not easy in these challenging times. The experience is always professional, caring and thorough
GP surgery review: langport-surgery
Title: Pharmacy is snowed under!
Rating: 3 out of 5
Visited: December 2022
Day before Christmas Eve went to collect my husbands medication. I had dropped off prescription on Monday giving 5 days. Unfortunately no medication can be issued until after holidays as the service can not keep up with need. Please notify patients so that they can organise alternative means- I just went to Langport Boots the prescription was ready in 2 minutes. Please organise a contingency plan- contact patients and notify of the problem.
GP surgery review: langport-surgery
Title: NHS at its best despite current backlogs and problems
Rating: 5 out of 5
Visited: August 2022
I contacted the surgery online on Friday 5th August and by 11.00am, not only had I seen the Doctor, but also had a blood test (conducted by the lovely Health Care assistant trainee) and agreed to a two week referral to Musgrove Hospital.
By the end of the day I knew that I would have to increase my iron tablets with a follow up blood test in two weeks, which I have now arranged.  In addition the blood test showed that I was at risk of developing Type 2 Diabetes so needed to make some changes to my lifestyle.

It is now 13 days (not quite 2 weeks) since my initial Drs appointment and have been seen at Musgrove for a scan and Clinician's follow up for the results of scan, kindly arranged at the same time by the appointments team at the hospital so I would not have to wait for the results which happily turned out not to be anything sinister. All the staff at the hospital were cheerful and efficient and I arrived at 9.30 and by 11.00 I was on my way home.    During the time there, I also had my neck examined inside, via a tube inserted up my nose which sounds worse that it was, and out.

The whole experience was exemplary. Full marks to everyone!
GP surgery review: langport-surgery
Title: Kind staff
Rating: 5 out of 5
Visited: June 2022
The surgery looked after my elderly parents. The staff kindness and care we received was wonderful, especially as the practice is always so busy.  We are incredibly grateful to the practice for their care, help and support during a very difficult time.
GP surgery review: summervale-surgery
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
At a time when GP surgeries face such pressure, I am grateful for the consistently supportive and person centred care provided by the team. This ranges from the reception staff to the GP's. Thank you!
GP surgery review: the-meadows-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: July 2023
After a bad experience at a previous GP practice The Medows was a refreshing change. The staff are very friendly and the GP was extremely efficient. I was completely listened to, had everything explained to me and had bloods taken and a next appointment made before I left the office. The practice itself is very clean an well laid out with plenty of parking and an easily accessible entrance. Was an excellent experience.
GP surgery review: frome-medical-centre
Title: 9 days for a appointment
Rating: 1 out of 5
Visited: January 2024
done the online review then had to wait for someone to contact which took 3 days then the phone call said i had a appointment 6 days later if this is normal for a appointment then you can see why A&E is always busy very poor service especially when there is numerous consultant rooms that do not get used
GP surgery review: frome-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: December 2023
Yesterday I visited Frome Medical Practice twice - first for a blood test and then for a B12 injection. In both cases the nurses were excellent - friendly, efficient and helpful. I also mentioned that I had several lesions on my left arm and one on my back which never fully healed. The nurse took photographs to send to the dermatologist. Thank you so much
GP surgery review: frome-medical-centre
Title: Fantastic GP service
Rating: 5 out of 5
Visited: November 2023
I saw a GP today at the practise.  A new one. So kind, so thorough and highly knowledgable. She took great care understanding my symptoms. Took time to listen.  So grateful. Thank you so much
GP surgery review: frome-medical-centre
Title: Excellent service from Frome Medical Practice
Rating: 5 out of 5
Visited: October 2023
I have just had my first experience of the new online booking service and have to say I am impressed. I completed the somewhat tedious and repetitive form online at about 7.30am. At about 9.00am I received a phone call offering me an appointment with a Nurse Practitioner at 10.00am. It is now 10.45am and I am sitting at home having administered the first dose of my prescribed medication. This is superb service and I congratulate everyone involved.
I have lived in Frome for 45 years and have seen many changes. The Frome Medical Practice has grown with the town but have always provided myself and my family with excellent healthcare.
GP surgery review: frome-medical-centre
Title: Poor
Rating: 2 out of 5
Visited: September 2023
Second day been told they are at full capacity and no gp telephone calls available and to call back following day at 8 am , only to be told same again . What is NHS coming to , they need more staff . Patient care is important, isn’t it??
GP surgery review: frome-medical-centre
Title: Appointment
Rating: 1 out of 5
Visited: August 2023
Trying to sort a blood test appointment for my elderly mother.
So far the closest to being answered I've been is number 28 in the queue.  I work full time and cannot hold indefinitely.  Chosen option 1 for a call back and this hasn't happened either. 
This feels like poor service.
GP surgery review: frome-medical-centre
Title: Follow up to previous email
Rating: 2 out of 5
Visited: July 2023
Following my previous email,I now have an update.On Monday of this week I decided to try again to make an appointment for a GP appointment, but decided to stay on the line.After 1hr 58minutes I finally got to speak to a real live person rather than a recording,& guess what I managed to get an appointment, and later in the day I saw a doctor.This service was excellent,but the long wait on the telephone was completely unacceptable!Please Frome Medical Practise you need to employ more telephonists.
GP surgery review: frome-medical-centre
Title: Try to get through to the “care navigators”
Rating: 2 out of 5
Visited: July 2023
Like a previous emailer,I to tried to book an appointment,but was 36 in the queue,so asked for a callback.3 hours later I still hadn’t received one, so I tried again and 9 days later I’m still waiting
GP surgery review: frome-medical-centre
Title: Always number 30 in the telephone queue
Rating: 1 out of 5
Visited: June 2023
A resident of Frome for 50 years I never thought that a modern, multi million pounds Medical Centre would be so difficult to access. If you stand any chance to consult a doctor you have to rise before 8am, listen to annoying music for at least half and hour, you always seem to be number 30 in the queue, and pray you are not cut off. Often you are directed by the navigator to consult a local pharmacist who tells you that you need to see a doctor because they cannot prescribe the medication you need. On the rare occasion you get to see a doctor, waiting rooms are empty, consulting room doors are open, and the busiest place is the coffee shop. Before all this automation nonesense there were far fewer doctors in the town, it was easy to get an appointment and the old Health Centre in Park Road was a reliable place to get medical help.
The telephone and online appointments system operated by the Frome Medical Practice has become a standing joke in the town. The problem is, it isn't funny if you feel ill.
GP surgery review: frome-medical-centre
Title: Unconcerned
Rating: 1 out of 5
Visited: April 2023
I am a cancer patient and duly booked my required blood test through the complex care team for the day before my chemotherapy only to have my appointment cancelled by text just before the Practice finished for the Easter bank holiday as the nurse would be ill on the following Tuesday!The clerical staff were sorry for the inconvenience!This action caused severe mental distress over the bank holiday period as I was concerned as to whether my chemotherapy would be cancelled due to the necessary blood test being unavailable.Contacting the Practice on the Tuesday and explaining that the blood test was necessary I was yet again informed they were sorry for the inconvenience and offered a test on the day of the chemotherapy appointment, obviously no one had bothered to read my medical notes.I find this uncaring, unconcerned attitude utterly unacceptable.
GP surgery review: beckington-family-practice
Title: Very Shoddy
Rating: 2 out of 5
Visited: July 2023
Used the new ''appointments'' system, told them via the form that I was in so much pain it was affecting my sleep and mood but was fobbed off with a physio appointment some 2 1/2 weeks later.
As a result my mood has really suffered and my problem is no better either.
Seems to me as a patient of nearly 20 years standing that it's being made impossible to see any GP, let alone your GP of choice for any reason at all. 
If this is so what pray tell is the purpose of having GP's at all? I used to have monthly reviews of my various conditions which always offered the comfort of knowing you were being supported yet now post covid we the patients are very much being left to paddle our own canoes.
I feel so sad about this yet I can't see it changing except for the worse any time soon.
GP surgery review: beckington-family-practice
Title: Great GP Practice
Rating: 5 out of 5
Visited: December 2022
I transferred over from a Bath Practice just over 3 weeks ago and have had to use the practice already. From my first visit of registration to seeing the GP and Practice Nurse the staff have been nothing but Extremely Helpful and Friendly. I wish I'd transferred over sooner.. 10/10
GP surgery review: beckington-family-practice
Title: Wonderful doctors but telephone system is not good
Rating: 4 out of 5
Visited: October 2022
At one time the telephone system came up engaged so you knew they were on another call. So you rang off and tried again until you got an answer. Now, they put you in a queue with dreadful repetitive music for half an hour or more. The cost to the patient is multiplied as the queing facility doesn't give you any indication of where you are in the queue. It was far better for the patients to call even when engaged as you are not charged for an engaged number but you are charged if left in a huge queue! If this new system is going to stay could they please introduce a message that tells us where we are in the queue so we have a choice whether to continue holding or not?
GP surgery review: beckington-family-practice
Title: Very helpful and caring
Rating: 5 out of 5
Visited: March 2022
All the staff are very helpful and friendly. Several times they have gone the extra mile for myself and for my mother. A really good team and an excellent GP practice. Thank you.
GP surgery review: grove-house-surgery
Title: The best service
Rating: 5 out of 5
Visited: April 2023
My experiences have always been amazing with Grove House Surgery when dealing with myself or my baby! The ask my gp service they offer and their amazing response times are great! I work in the NHS field also so I know the stress they’re under but every single member of the team I encountered have been brilliant and so friendly!
GP surgery review: grove-house-surgery
Title: Excellent practise
Rating: 5 out of 5
Visited: April 2023
Hubby got confused, under ordered tablets,ran out,phoned surgery and they rushed a prescription through ,no hassle,and were extremely grateful x
GP surgery review: grove-house-surgery
Title: Excellent practice.
Rating: 5 out of 5
Visited: April 2023
So impressed with Grove House surgery. I was given a face-to-face appointment on the same day as I made an Ask My GP request. I saw a lovely doctor and a prescription was sent to Boots! Excellent!
GP surgery review: mendip-country-practice
Title: excellent service
Rating: 5 out of 5
Visited: August 2023
called surgery and asked for an emergency appointment, was sent a link to answer some questions. within half an hour i had a response with an appointment an hour later. The form was easy to use and works well! excellent service and the staff went above and beyond. Doctor on call was very efficient.
GP surgery review: mendip-country-practice
Title: Fantastic, efficient, friendly service
Rating: 5 out of 5
Visited: May 2023
I submitted a triage link to the GP and had a call back quickly, I was offered an appointment and all tests were carried out promptly. The surgery were fantastic all round from start to finish. Thank you
GP surgery review: mendip-country-practice
Title: Efficient and helpful
Rating: 5 out of 5
Visited: May 2022
Despite having to communicate through screens staff were helpful and listened carefully to ensure that information was given clearly . Thank you for adapting to rapidly changing situations and imposed conditions for operating to maintain health security for everyone. 
Big thank you to dispensing staff as well.
GP surgery review: mendip-country-practice
Title: Utterly horrendous attitudes
Rating: 1 out of 5
Visited: March 2022
Office staff have horrendous attitudes.

Forget your prescription - They don't apologise, just go on the attack.
 
Want an appointment - They tell you to go to minor injuries hospital department.

Question what they are saying for clarification - They'll tell you not to get 'angry'.

Shame, as the nurses there are pretty good, just let down by the attitude of others.
GP surgery review: oakhill-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2022
Nothing is too much trouble for this surgery. Same day appointment or phone appointment always available . E mails replied to on day of sending. Receptionists caring and always trying to solve an issue. Doctors caring too and never too busy to spend time listening to problems and discussing solution with patient. Excellent surgery
GP surgery review: park-medical-practice
Title: The best
Rating: 5 out of 5
Visited: July 2023
My wife and I have been using this practice since 2019 . We always received fantastic service and care . A few days ago , my left foot started aching. Then I woke uptoday, my foot had darker colour and impossible to walk . I contacted the practice . They were so busy and no appointments. However my GP sent me a link and asked me sent pictures of my foot. I did . 10 minutes later he called me and talked to me about my problem. I am very impressed and grateful by his approach and help. The practice did a great job during Covid difficult times. We know that , they will be there for us if we have any problems. Thank you all
GP surgery review: axbridge-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: December 2023
Everyone in this practice is kind, helpful and friendly. I am so lucky to be within the area and grateful for how efficiently it is run. The receptionists are warm and knowledgeable. They will go to great lengths to help. The doctors are thorough and kind. Could not ask for more . Thank you all
GP surgery review: axbridge-surgery
Title: Great service
Rating: 5 out of 5
Visited: November 2023
I emailed in asking for my vaccination history and was emailed back with the document within a couple hours! Very quick service!
GP surgery review: axbridge-surgery
Title: Needs more doctors
Rating: 2 out of 5
Visited: November 2023
Cannot get a face to face appointment with a doctor. They are,however, doing well at diverting patients to pharmacists and nurses as an alternative.