janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: northenden-group-practice
Title: Improving practise
Rating: 4 out of 5
Visited: November 2023
Very pleasant doctor who for once had time to listen and explain things. This is important as you age because time is needed to on-site the things you are being told.
GP surgery review: northenden-group-practice
Title: Great Nurse
Rating: 4 out of 5
Visited: November 2023
Visited nurse for bloods and health check.Such a lovely caring nurse ,even though extremely busy was happy to answer all my questions .She has  such a happy sunny disposition ,have seen her before so was happy to see her again .
GP surgery review: northenden-group-practice
Title: Great Follow Up
Rating: 4 out of 5
Visited: November 2023
Following an annual medical review my GP arranged for a number of tests which have been followed up referrals. The surgery now appears to be very proactive in its care for patients. The surgery is providing an ever improving service.
GP surgery review: northenden-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Over the past year or so I’ve found access to my GP has improved a lot. I usually can get a same day appointment if I can submit an online request on time. The staff are always friendly and helpful.
GP surgery review: northenden-group-practice
Title: Quick and knowledgeable service
Rating: 4 out of 5
Visited: November 2023
I have lots of complicated illnesses, the GPs here are always quick to wither support me with them, or seek guidance from specialists if they can't help.
GP surgery review: northenden-group-practice
Title: Much improved booking system
Rating: 3 out of 5
Visited: November 2023
Overcoming longstanding issues with getting an appointment, the new online booking system provides a quick and convenient way to get an appointment with a doctor or nurse.  I got a callback within a few hours to offer me a face to face appointment with the practise nurse.   The quality of care has never been an issue for me at this surgery, I’ve always found the doctors and nurses excellent, but getting an appointment was always a nightmare. The online system seems to have remedied a lot of these issues now
GP surgery review: northenden-group-practice
Title: Received good service
Rating: 4 out of 5
Visited: November 2023
I received really helpful efficient service. The doctor listened intently, offered advice and promised to follow up.
GP surgery review: shanti-medical-centre
Title: Fantastic
Rating: 5 out of 5
Visited: May 2022
Rang this morning for an appointment, was offered a face to face today with a GP. Reception was very helpful and my appointment went smoothly. Thank you for a great service
GP surgery review: shanti-medical-centre
Title: No information provided?
Rating: 2 out of 5
Visited: February 2022
My child had a blood test and I was sent a text message to say the prescription was ready? Was not told where to pick up the prescription from? Went to the surgery, they didn't have it!
Was not told what the prescription was for? Was not told what medicine was prescribed?
Did not receive a phone call to say what they have found out following the blood test?
Am I being unreasonable? This is basic communication and care, this kind of patient treatment is unacceptable, thankfully its nothing serious but it could easily be. They need to improve the service.
GP surgery review: shanti-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
Recently attended an appointment with the Nurse, she was lovely and made me feel at ease. The reception staff were friendly & helpful. Keep up the good work.
GP surgery review: olive-medical-centre
Title: Great Improvements
Rating: 4 out of 5
Visited: March 2023
It seems it is much easier to get an Appointment these days. Telephone Reviews are so convenient if you don’t have to be seen face-to-face. I also really like how easy it is to access the online system (when it has not been turned off), all the admin & clinical queries can be requested online & it really is very convenient. I have never had an issue with ordering repeat prescriptions online or via the Patient Access App. I literally order on the same day & it will be delivered by my local pharmacy the same day or at the very latest the next day.
The new nurse I spoke to over the phone yesterday is a fantastic addition to the practice. She takes the time out to listen and advise throughly. I must admit in the past I have felt rushed during appointments. Now I am getting a positive feeling that I am a patient and not just a number. Keep up the good work & I hope this practice continues to go from strength to strength!
GP surgery review: olive-medical-centre
Title: Loving the change
Rating: 5 out of 5
Visited: March 2023
After over 40 years at this practice I can actually say I not only saw the change but experienced it also . 
From start to finish I felt re assured ,my health problem heard and actual ways to resolve my problem were put in place . Whereas before I would have to ring the surgery to chase up up any interventions put in place . I was able to have my bloods taken and my xray procedure done on the same day .
What a huge relief that was not having to book time off work to get these done .
Overall I'm very happy with my experience and look forward to real change at this surgery so it benefits medical proffesionals and patients too to become a top rating surgery in the coming future.
GP surgery review: olive-medical-centre
Title: Brilliant Practice
Rating: 5 out of 5
Visited: March 2023
Receptionist km listened to my problem very nicely and gave me an appointment. Great service from the receptionist. I got called in very quick by the doctor ph who helped me with my issue and gave good advice. Can not  be more happier with the new and improved service.
GP surgery review: olive-medical-centre
Title: Quick and efficient
Rating: 5 out of 5
Visited: March 2023
This is the first time ever in many whole life that I had a good experience with the surgery. From start to finish my problem was listened to intently by the reception girl who also helped me out too and she was so respectful calling me uncle and then the doctor then made sure to ask me and aid me for my issues and also went the extra mile. I would definitely mention names if I was allowed to but please keep up the good work. The reception team has been so wonderful this past week, all the workers seem so happy and not as gloomy as it was just a month ago. I wonder what sort of changes have come in place just within the past month to completely change the atmosphere of the surgery. Keep it up everybody
GP surgery review: olive-medical-centre
Title: Absolutely great experience
Rating: 5 out of 5
Visited: March 2023
I have been here for many years and have never been happy with the service. 
Today I called in and they answered the call, put me through to a doctor straight away. Came to the surgery and she did many tests for me. She was very respectful and helpful. Definitely happy with her service.
GP surgery review: olive-medical-centre
Title: Excellent practise
Rating: 5 out of 5
Visited: March 2023
They always try there best a very busy practice we have no issues with them medication for my mum and dad is always there appointments always given
GP surgery review: olive-medical-centre
Title: Great staff
Rating: 5 out of 5
Visited: March 2023
The staff are extremely helpful with mine and my family's needs as patients. Im impressed with the new call back telephone system
GP surgery review: olive-medical-centre
Title: Exceptional GP
Rating: 4 out of 5
Visited: March 2023
I’m so pleased with the service my children and I have received from the new Doctor, who has helped in a respectful, approachable but professional manner. Definitely an asset for the Practice.
GP surgery review: olive-medical-centre
Title: Helpful reception staff
Rating: 4 out of 5
Visited: March 2023
The last few times i have had a very different experience when i have called the surgery, the reception staff are able to deal with the queries effectively, the reception staff are now talking in a professional manner and the patient is not made to feel like a nuisance.
Thankyou
GP surgery review: olive-medical-centre
Title: Friendly staff great practice
Rating: 5 out of 5
Visited: February 2023
I had an appointment with the doctor for my dad. We were greeted by a very friendly receptionist which always makes what can be a worrying and daunting time easier. We didn't have to wait long to see the doctor and when we did he was just fantastic. He really took the time to review my dad's conditions/ailments. Explained everything clearly and was given a thorough consultation. Really did put my dad and me at ease. Couldn't have asked for any better.
GP surgery review: colne-road-surgery
Title: Professional service
Rating: 4 out of 5
Visited: May 2022
Called practice for appointment for two treatments and was given appointments next to each other so I didn't have to go to surgery twice, then was given an appointment with GP a week later to make sure results were back then I could discuss the outcome with GP. All went smoothly.
GP surgery review: colne-road-surgery
Title: Not good
Rating: 2 out of 5
Visited: May 2022
It’s been really bad they don’t take notice of ur illness the receptionist aren’t helpful they say ring at 8 wen you do they never have appointments and they ring u bak about 6.00pm
GP surgery review: colne-road-surgery
Title: Great service
Rating: 5 out of 5
Visited: May 2022
Got seen the day after calling and the doctor prescribed me pain killers and a anti inflammatory gel to rub on my ankle, he's also getting me a x-ray.
GP surgery review: colne-road-surgery
Title: Outstanding Practice.
Rating: 5 out of 5
Visited: May 2022
The reception staff are very polite and helpful. The try their best to help or find an appropriate appointment. The Gp’s are very professional and try their very best to diagnose the health problem with the relevant procedures eg bloods or referring to another health professional. The Dr’s take their time to listen and understand the issue. I have been with the surgery for a long period of time and find their “online consultation” absolutely superb! You can send your health query online to the surgery for a doctor or reception staff to get back to you within 3 days, if your happy to wait! Most of the time they response within 3 days with a message or call. A very good service available to get in touch with the surgery.
GP surgery review: colne-road-surgery
Title: Good bedside manner GP
Rating: 5 out of 5
Visited: May 2022
I attended the surgery on Monday and was seen by a Dr that I had not previously met. He put me at ease was friendly and attentive  engaging active listening. He examined my abdomine and I did not feel any embarrassment. He took on board everything I had said about my symptoms and acted on this information appropriately. He was a pleasure to meet. Thank you so much.
GP surgery review: colne-road-surgery
Title: Very efficient
Rating: 5 out of 5
Visited: May 2022
I rang at 8.30 am and the phone was answered in the second ring .I explained the problems I was having and was given an appointment that afternoon..The Dr rang listened to my symptoms and gave a diagnosis.He prescribed tablets which were picked up for me within an hour .
No complaints at all with my experience
GP surgery review: colne-road-surgery
Title: A very splendid Surgery.
Rating: 5 out of 5
Visited: May 2022
My 2 year old daughter has been suffering from constipation for over 3 months or so. Every time I rang the surgery the reception staff were friendly and gave me an appointment asap. I was seen by several different Doctors who were very sympathetic and understanding. They took the time to listen and explain how they could help my 3 year old. They changed medication and most importantly listened to the worries I had which took away my distress. I was very content with the Doctors I saw regarding my daughter as they examined my daughter and gave me lots of reassurance. 
The Doctors are fantastic! Thank you for your advice and wisdom.
GP surgery review: colne-road-surgery
Title: Great nurse
Rating: 3 out of 5
Visited: May 2022
I did an online consultation and the nurse rang back and asked me to go in same day. She was very thorough, allowed me to ask questions and explained things properly.
GP surgery review: colne-road-surgery
Title: Very satisfactory visit
Rating: 4 out of 5
Visited: May 2022
The receptionists are extremely good at getting things sorted out. Dr was very thorough and got a prescription sent to my local pharmacy within the hour
GP surgery review: colne-road-surgery
Title: Friendly practice
Rating: 4 out of 5
Visited: May 2022
Had a telephone consultation today & the doctor was understanding & answered my questions about my diagnosis & medication.
GP surgery review: harambee-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2023
Easy to get through to on the phone. Friendly and helpful staff. Clean and bright surgery. Don't have to wait too long to get an appointment. My blood test results came back very quickly.
GP surgery review: harambee-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Front desk staff are freindly and helpful.  Great service. Always listen and are very supportive and helpful. Got seen same day
GP surgery review: harambee-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2023
Good receptionists, pharmacists , nurses and GPs. Easy to co tact and very responsive. Dispensary is great too
GP surgery review: harambee-surgery
Title: Friendly, great practice
Rating: 5 out of 5
Visited: November 2023
On my latest visit I found the nurse in question very helpful and efficient. I was there for my Flu injection and  "MOT". All the staff are friendly and efficient .
GP surgery review: harambee-surgery
Title: Prompt appointment with practice nurse
Rating: 5 out of 5
Visited: November 2023
Seen on time . Professional consultation with practice nurse for vaccinations . Skilled practitioner who administered injections efficiently and who warned of possible side effects
GP surgery review: harambee-surgery
Title: Loved this place for decades
Rating: 5 out of 5
Visited: November 2023
From the fabulous staff at reception to the amazing nurses and the great doctors this GP surgery is about the very best the NHS has to offer.
GP surgery review: harambee-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
As always the service was impeccable and friendly staff all round. Would highly recommend this surgery for anyone looking for a great local personal service.
GP surgery review: harambee-surgery
Title: Best Doctors
Rating: 5 out of 5
Visited: November 2023
Very helpful receptionists,
Doctors and Nurses make you feel at ease, they are always so helpful.I have always had a good experience when I have visited Harambee Doctors surgery.
GP surgery review: harambee-surgery
Title: Good practice
Rating: 5 out of 5
Visited: November 2023
I Always manage to get an appointment and the reception staff are lovely . You don’t have a long wait when ringing for an emergency appointment
GP surgery review: harambee-surgery
Title: Locus doctor not helpful advice
Rating: 4 out of 5
Visited: November 2023
You could tell the doctor was in a rush and wanted to get rid of you quickly. The checks carried out were done efficiently, however I very rarely come to the doctors unless I’m at the end of my tether and genuinely need some help. This was not really given, I could have gotten the advice given to me from a member of the public. It just gives me less faith in the NHS and even more reason to not bother coming to the surgery in future.
GP surgery review: the-downland-practice
Title: Appointment
Rating: 4 out of 5
Visited: September 2023
The experience of the front desk ( reception) was very disappointing, I have not seen this lady before, I struggle to walk and was using my stick and she sent me away after queuing for ages for being too early… I then had to stand outside for a further 10 mins to wait for my appointment . I would of been happy to wait if I had been offered a chair inside.
GP surgery review: the-downland-practice
Title: Very efficient
Rating: 5 out of 5
Visited: September 2023
Went for flu injection and Covid if wanted.
We were seen on time, had everything explained by very friendly and efficient staff.
Left all completed and over with.
Could not ask for anything else.
GP surgery review: the-downland-practice
Title: Impressive practice
Rating: 5 out of 5
Visited: September 2023
My GP was thorough in discussion and examination of my problems. Further tests and follow-up consultations were organised  efficiently. Furthermore, the GP was caring and demonstrated an appreciation of the ‘wider picture’ in remembering my family circumstances.
GP surgery review: the-downland-practice
Title: Busy yet efficient
Rating: 5 out of 5
Visited: September 2023
I went for my flu and covid jabs. It was busy in car park trying to find a parking space but found one. Went to queue up to go in and this was a swift process. Once inside was directed to which queue I needed, again this moved swiftly.When it was my turn to go in I was greeted by the medical staff and the process explained to me, this was carried out in an efficient and friendly manor.
GP surgery review: the-downland-practice
Title: Top practice
Rating: 5 out of 5
Visited: September 2023
I have only recently moved to the area and find this practice to be probably the best I have encountered and I am 75 years old,
From the courteous receptionists to the nurses and doctors , very professional and thorough.
GP surgery review: the-downland-practice
Title: Good Practice
Rating: 5 out of 5
Visited: September 2023
Visited to have a flu jab and a Covid booster. Lots of elderly people who had to wait for quite some time, some of whom needed to sit, but there was still only a couple of chairs available.
GP surgery review: the-downland-practice
Title: Routine appt
Rating: 5 out of 5
Visited: September 2023
Short wait, friendly service, the doctor took the time to listen, wasn’t clock watching to check how long we’d been chatting. Happy with the follow ups as advised, thought I’d be waiting hours but all the emails and messages were delivered pretty quickly.
GP surgery review: the-downland-practice
Title: Disappointing
Rating: 2 out of 5
Visited: August 2023
I emailed my Dr via the practice website to provide an update on my daughter’s mental/
physical health and to request a blood test and letter to support some private scans as recommended by a Neurologist. My daughter has complex mental health needs. She has Autism but also extreme sensory difficulties which Camhs and Occupational Therapy have never seen before. Investigations have been ongoing for the last 2.5 years. My Dr gets updates from Camhs so is aware of her issues.   I got called by a duty doctor who said my Dr was on holiday, which was interesting as apparently my Dr dialled into a multi agency meeting next day that had been arranged by the social services disability team. The duty doctor knew nothing about my daughter’s history but suggested that she may have Ptsd. He said he didn’t see the point in scans us they wouldn’t tell us anything. I told him that sensory processing disorder is diagnosed through an advanced Mri scan but he suggested I attend the surgery for a face to face appointment 2 days later to discuss Ptsd further before deciding whether a scan was required. Unfortunately I was unable to attend the appointment as my daughter had a massive sensory meltdown 20 mins before the appointment.  I rang the surgery to explain and was told the next appointment with the Duty Dr would be 20/9, over a month away! I said it wasn’t acceptable as my daughter is in crisis and I need to see him otherwise he won’t prepare a letter for us to get private scans which is needed urgently in order to diagnose or rule out any functional neurological disorder as recommended by a Neurologist. The receptionist said nothing but I did find out that my Dr was going on holiday at the end of the week, so she was definitely in the surgery. I then got a call the next day to say a blood test had been arranged for my daughter in surgery.  I said she was housebound at the moment and a blood test would need to be done at home by a nurse as explained to the duty Dr. I am still waiting on a call back on this matter! Overall my experience was disappointing. I want my Dr to respond on my daughters Health not a duty doctor who knows nothing about her. You should have some sort of flag on the system on cases where an individual has complex ongoing Heath needs to ensure their Dr responds where possible and if a duty doctor has to pick up they should at least get familiar with the case and not make assumptions on what is best for the individual. As much as I appreciate the additional info he provided on Ptsd which I shared with Camhs, I should not have to wait for a face to face appointment in order to discuss whether we need to arrange private scans, when this is already a recommendation from another Heath professional. As for the receptionist, she could have been more proactive in trying to find an appointment and she could have showed more understanding/ empathy. As it stands my email request for a blood test and scans has not been addressed!
GP surgery review: the-downland-practice
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
I have had exceptional care at all times in all respects from the practice. My thanks to you all for your kind attention.
GP surgery review: the-downland-practice
Title: Get seen only by nurse
Rating: 3 out of 5
Visited: August 2023
I have a serious ailment and could only see a Dr in three weeks time and was told to ring 111. They told me to go to Newbury hospital where I only saw another nurse. She told me to see my doctor, or go to a&e. I am now in a&e.
GP surgery review: hightown-surgery
Title: Covid Vaccination
Rating: 5 out of 5
Visited: October 2022
I have been for my Winter Covid Vaccination this morning, the whole system was very well organized and efficient. Friendly and caring staff and volunteers. Thank you
GP surgery review: hightown-surgery
Title: Flu/Covid Booster jabs
Rating: 5 out of 5
Visited: October 2022
Went for flu and covid booster jabs today.  The staff were friendly, professional and quick.  Great service. I do wish their appointments system was as good.  Needs restructuring to be more patient orientated.
GP surgery review: hightown-surgery
Title: Caring and helpful
Rating: 5 out of 5
Visited: October 2022
I have only had cause to use this surgery for covid and flu boosters as I have only lived in the area for just over one year, However when I needed to register they were brilliant and helpful and they contacted me in good time when my vaccinations were due and it was very easy to book a slot.
GP surgery review: hightown-surgery
Title: Excellent organisation
Rating: 5 out of 5
Visited: October 2022
My wife and I went for our flu and Covid booster vaccinations and the service and organisation were fantastic. Could not fault it.
GP surgery review: hightown-surgery
Title: Exceptional Service
Rating: 5 out of 5
Visited: October 2022
My COVID Booster was booked for 11:50, I turned up 10 minutes early, was able to park in the car-park without any problems.
I was checked in and directed to the vaccination room. the whole process took less than 5 minutes to complete (a mask is mandatory)
Extremely impressed with both service and friendly staff. A service second to none.
GP surgery review: hightown-surgery
Title: Excellent service as usual.
Rating: 5 out of 5
Visited: October 2022
My wife and I attended Hightown surgery for Covid booster and flu jabs on 22/10 and the efficiency at the surgery could not have been any smoother. We were both in and out five minutes before our due time thanks to the efficient planning of the practice. Ten out of ten to all staff at Hightown.
GP surgery review: hightown-surgery
Title: Very, very good.
Rating: 5 out of 5
Visited: October 2022
As usual, a very professional, efficient and friendly service.  I have found Hightown staff do all they can to be helpful.  They have always followed up without the need to chase them.  Highly recommended.