janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: st.-bartholomews-medical-centre
Title: Brilliant practice
Rating: 5 out of 5
Visited: May 2023
I am always able to get an appointment when I want one, and choose which doctor suits me best. Appointments are generally on time, and if I have to wait I don’t mind because the doctors give me as much time with them as I need to explain the issue and examine me thoroughly and always with the utmost respect and kindness. If ever there is need for a referral it is done quickly and easily. I feel very lucky that this is my local GP surgery.
GP surgery review: st.-bartholomews-medical-centre
Title: Very happy with this GP practice
Rating: 5 out of 5
Visited: March 2023
Highly recommending GP practice. Do not hesitate to register with this GP practice.  The practice has enough tightly trained staff waiting time for an appointment is minimum for Oxford.
GP surgery review: st.-bartholomews-medical-centre
Title: Simply awful
Rating: 1 out of 5
Visited: March 2023
This practice bought out our former practice of South Oxford Health Centre and we have been trying to appreciate St Bartholemew's for 3 years now.  That said, the service we receive as a family of five (including 3 young children) has been consistently awful.  It is rarely possible to speak to a doctor.  Telephone appointments with nurses and paramedics (for which no appointment time is given) are simply made.  We are then told to diagnose one another over the phone.  On the rare occasion that a prescription is agreed, the paramedics/nurses need to send  this for approval by a senior paramedic or a duty doctor who then promptly changes the medications which makes for a nasty surprise when we go to collect the medication from the pharmacy.  Often, the prescription is not even there.  If we ask to see a doctor (e.g. for our ailing 3-year-old), we are often told that the doctors are too busy.  This practice is too big and they certainly don't care about their patients.
GP surgery review: st.-bartholomews-medical-centre
Title: All Good
Rating: 5 out of 5
Visited: January 2023
Appointment arranged at v short notice
Dr was very meticulous and thorough as well as having a friendly manner
The follow ups have happened very quickly
All on all a good and comforting experience
GP surgery review: st.-clement's-surgery
Title: Exemplary care
Rating: 5 out of 5
Visited: March 2023
Doctors and team looked after my father over a very difficult 
Time for our family, the care and kindness shown was outstanding.
The whole family is truly thankful. NHS care at its highest standard.
GP surgery review: hedena-health
Title: Lovely staff
Rating: 5 out of 5
Visited: December 2023
Treated very well and helped by the staff. Parking can be a broblem sometimes. Did not have to wait. It was very quick.
GP surgery review: hedena-health
Title: Practice very helpful
Rating: 5 out of 5
Visited: November 2023
A meeting with my nominated doctor, as usual was extremely reassuring. I have complete confidence in her and I am very lucky to be patient of hers.
GP surgery review: hedena-health
Title: Good practice
Rating: 4 out of 5
Visited: September 2023
Very relax and lovely nurse made me feel very relaxed and explained every thing no problem at reception checked in good and did not wait long to be seen
GP surgery review: hedena-health
Title: Fast, clear, polite
Rating: 5 out of 5
Visited: September 2023
I had some blood tests and BP taken. A couple of days before I had the COVID and flu jab. All done timely and politely.
GP surgery review: hedena-health
Title: Wonderful Practice
Rating: 5 out of 5
Visited: August 2023
I have been with them for over 7 yrs. Every member of the team will go above & beyond for their patients.Even through the toughest of times. They deserve to be treated with the same care & attitude they show all of us.
GP surgery review: hedena-health
Title: I really appreciate what the practice has done for me
Rating: 5 out of 5
Visited: July 2023
Roxy has been extremely helpful treating my leg during the hot weather.I'm a very satisfied customer.
GP surgery review: hedena-health
Title: Excellent clinical staff
Rating: 5 out of 5
Visited: July 2023
I was overly anxious about a procedure, but the practitioners had excellent 'bedside manner', displaying empathy and putting me more at ease. And the procedure went exactly as planned ... calmly and professionally.
Thank you to the excellent practitioners concerned!
GP surgery review: hedena-health
Title: Friendly staff
Rating: 4 out of 5
Visited: April 2023
I booked via the new online triage system and got a response within 24 hours. 
I got texts reminding me of my appointment. 
Didn’t have to wait much to see the GP on the day. 
All in all a good experience.
GP surgery review: hedena-health
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2023
Walked in with a lot of pain. Was helped on the spot. First by the receptionist and then by a GP. The care given was exceptional a very huge thank you
GP surgery review: hedena-health
Title: Thank you
Rating: 5 out of 5
Visited: March 2023
Prompt responses from the online system, and every I spoke to was very compassionate. Helpful advice on the first contact and I was seen promptly after calling back again when my situation worsened.
GP surgery review: manor-surgery
Title: Phenomenal service everytime
Rating: 5 out of 5
Visited: June 2023
I cannot praise this practice highly enough. Every time I've reached out either through face to face, online consult or telephone they have been amazing. 

I have otitis media and had 111 prescribe me antibiotics which are helping but I'm coming to the end of the 5 days and need a few more days to get over it and contacted them via e consult and got a prescription in 20minutes. 

They are the best GP practice I have been registered with. (And as a doctor myself I've moved a lot and had many). Thank you Manor Surgery for being wonderful, thorough and timely for me and my 3 kids. Really grateful to you all.
GP surgery review: manor-surgery
Title: Stretched
Rating: 2 out of 5
Visited: June 2023
Can’t get through on phone and e consult always disabled. Medical care is good when you finally get an appointment but trying to get updates or any admin query is impossible.
GP surgery review: manor-surgery
Title: Amazing help
Rating: 5 out of 5
Visited: May 2023
Medication I needed not in stock at my normal pharmacy. Very helpful lady at reception replied promptly and gave great advice. Also then helped get new prescription that afternoon so I could source what I needed else were. Thanks for great service.
GP surgery review: manor-surgery
Title: Prompt and efficient service, thank you.
Rating: 5 out of 5
Visited: April 2023
I needed some advice and reassurance and the GP responded within half an hour. The e-consult is supper efficient. Thank you very much.
GP surgery review: manor-surgery
Title: Receptionist support
Rating: 4 out of 5
Visited: March 2023
I came on Saturday morning to check processing of a scr request submission.

The receptionist was friendly, professional and very helpful - she confirmed reception of the request and indicated I should get a formal confirmation of processing the following week.
She also was kind and helpful in booking appointment for nurse review, despite limited services on a Saturday, which was extremely useful.
Please thank her again on my behalf !
GP surgery review: manor-surgery
Title: Appointment
Rating: 4 out of 5
Visited: February 2023
Triage team had booked an appointment on 10/02/2023 for me to see a doctor at 9:15. This was followed by a text reminder.
When I arrived for the appointment the receptionist informed me that there was no appointment was booked for me for that day.
GP surgery review: manor-surgery
Title: Very efficient practice
Rating: 5 out of 5
Visited: December 2022
No complaints at all. Submitted online consult and had phone call within a couple of hours, then collected antibiotics within the hour. E-consult makes everything much smoother. doctor on phone was helpful and thorough. Similar positive experience few months ago with routine issue sorted within a week or so which suited me. Overall Great team and great practice
GP surgery review: manor-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: October 2022
Everyone is so kind and efficient. Yesterdays visit was up to Manor surgery standards. I've been using this practice since 2008 and couldn't be happier with it. You've seen me through some times of poor health and I've felt supported and cared for. Thank you
GP surgery review: manor-surgery
Title: Excellent Consultation
Rating: 5 out of 5
Visited: September 2022
I just want to thank the Doctor I saw for my consultation. I believe a recent appointment at The Manor. The doctor was very welcoming and really covered the issues well. I was given a clear action plan for two problems and came away feeling it was a very worthwhile meeting. I went for the various tests and examinations which were recommended. The doctor then followed up with a phone appointment to talk through the results and suggest further treatment. I felt everything was well-considered and that I received great personal consideration. Excellent all round.
GP surgery review: manor-surgery
Title: Costumers services
Rating: 1 out of 5
Visited: August 2022
The costumers service was really bad the receptionist was really horrible she was really rude..... and that way ?? Because I am not British?? Or Because she couldn't want to try to understand me ??? I don't really know but still that is not normal I wanted to book call appointments and she forced me to do it online I can't do it on line I told her amd she didn't care so she close the phone and I was still speaking to her trying to explain her my situation that is a serious problem something you need to do... no everyone speak perfect English.
GP surgery review: desborough-surgery
Title: So far, so good!
Rating: 4 out of 5
Visited: August 2022
I recently changed to this practice from another in the same area, and what a change!

I've dealt with three or four support staff face-to-face, two or three by telephone, plus a clinician (also by telephone), at different times. Every single interaction has been friendly, competent, and polite. After the recent goings on at my previous practice this is a huge, and very welcome, relief!
GP surgery review: kingswood-surgery
Title: Outstanding Doctor
Rating: 5 out of 5
Visited: November 2023
Knowledgeable, understanding and knows how to interact with patients to put them at ease and communicate the medical issues
GP surgery review: kingswood-surgery
Title: No improvement
Rating: 1 out of 5
Visited: July 2023
Still run for benefit of staff not patients. Due to unforeseen and unavoidable circumstances I have been delayed for a few weeks in Yorkshire. As a result I have run out of blood pressure tablets. A helpful local pharmacist said to get my surgery to give them the details, quite straightforward. Not for Kingswood it isn’t. I rang last Monday, explained, and was told to send an email. I said no, you don’t read emails and I’ve run out of important medication. I was then told requests take 5 days. Yes, I know that, normally,  but clearly the person hadn’t listened to a word. I then got a lecture about when I last had a repeat prescription - totally irrelevant to my problem. I insisted something be done and was told someone would get back to me. Needless to say, no one did. I had to drive all the way back home to Wycombe (and back again) to retrieve my spare tablets which I keep back to cover me for when they lose prescription requests. I rang again on Thursday to complain and asked for the practice manager On leave, so I asked for the p m to call me today as I’m not prepared to hang on for another hour - you get to the front of the queue and the phone still rings out for ages. No one has called me. I’m not the least bit surprised. It will be interesting to see if they do now.
GP surgery review: kingswood-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Never had any issues with getting an appointment or phone appointment when needed. Staff are always very helpful
GP surgery review: kingswood-surgery
Title: Worst GP practice
Rating: 1 out of 5
Visited: April 2023
Never get appointments when you need the most or really sick and weak. No compassion as a medical practice. It feels like they run a private practice rather then NHS
GP surgery review: kingswood-surgery
Title: Unbelievably Bad serivce
Rating: 1 out of 5
Visited: April 2023
Appointment system is completely broken.
I have spent hours on the phone on many occasions  (as there is no way to book on line), when you get past the 'number 12 in the queue' to a 'busy on another line' message - regularly are then cut off. 
Also get regular messages telling me not to contact the surgery as they are short staffed.
Came to a head when my Ukrainian house guest needed a Gynae appointment. I was told to ring back on Tuesday (the day when the Gynae doctor works - yes one doc on one day). I rang on Tuesday but as usual was not able to get through until all appointments had gone and I was told to ring back in 3 weeks when the (singular) Gynae doc was next working.
When I said that I was not willing to wait for three weeks to be told the same, they said they would get the doc to ring me in three weeks. That was the best they could do. 
Eventually my Ukrainian house guest returned to Ukraine for a 2 week visit. In that time she saw a doctor, arranged a scan and got the results. Incredible that she can do this in a country at war but can not even speak to a doctor in the same time line here.

On the other hand - I have an on going medical condition that is handled well.
I have to an appointment every 6 months (unfortunately I have to ring for these - so back in the queue for many hours). The reminders for the blood test and the appointments are well run.
My repeat Prescription is all done on line and I have never had a problem with this.
GP surgery review: kingswood-surgery
Title: Difficult to get appointments
Rating: 2 out of 5
Visited: April 2023
The person I spoke to was very professional. She fully resolved the issue. However it's a nightmare trying to get an appointment.
GP surgery review: kingswood-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: March 2023
I have been phoned a couple of times from surgery once with a doctor and second with the advanced nurse practitioner. On both occasions the conversation was very helpful and informative and I was able to ask questions. Both very satisfactory appts
GP surgery review: kingswood-surgery
Title: Very helpful practice
Rating: 5 out of 5
Visited: March 2023
I had a telephone call with the senior nurse practitioner who had found out about preventative treatment for recurrent UTIs. Very helpful and full of understanding carried out her job above and beyond and so helpful
GP surgery review: kingswood-surgery
Title: Great experience
Rating: 5 out of 5
Visited: February 2023
I had 2 appointments with the nurse regarding HRT. The whole experience was first class; I have had heard many stories from friends about bad experiences they have had from many different practices,
but she was so knowledgable, helpful and understanding. I was given amazing advice, plus also advice on what to research for my follow up appointment, so I knew exactly what I was doing and what to expect. Delighted with my experience
GP surgery review: kingswood-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: February 2023
I would like to commend a member of staff at the surgery for the excellent service I received when I was enquiring about HRT. I was given an in depth health assessment including bloods to indicate hormone levels, blood glucose, lipids amongst other biomarkers. The member of staff took time to explain, exactly what the treatment options were, the risks and benefits and answered all of my questions in depth. I felt that she was really engaged in me as an individual and was able to put me at ease and made me feel 'listened to'. The reception staff at the surgery were also very caring and helpful when I had an additional query with them, despite being very busy. Overall my experience was extremely positive and I would highly recommend this surgery.
GP surgery review: priory-surgery
Title: An excellent practice
Rating: 5 out of 5
Visited: January 2024
Despite all the pressures GP services are experiencing, the Priory Surgery strives to do its best for patients and succeeds where many others fail. From the reception staff, to the nurses and the doctors, all are courteous, helpful and highly professional. The telephone triage service works really well, but face to face appointments, often with a preferred GP, are easily available if you phone early in the day.
GP surgery review: priory-surgery
Title: Awful and acting against legislation!
Rating: 1 out of 5
Visited: November 2023
My son (under 5) was very ill with fever for over 5 days (at that point, but it continued), barking cough and very frail. I tried calling them but no one answered the phone for over 40 minutes I have been ‘caller number 1’ for 40 minutes, so gave up. I called 111 and they told me they’ve sent in a referral to my Gp so they must see me. Next day I call early in the morning, managed to get through only to be told they only offer on the day appointments and they have none! It is now against the law to do this! Uk legislation says an appointment must be given to patients same day if urgent (which it was!) or an appointment in the next 2 weeks should be offered! ‘This will mean that when patients contact their practice online or over the phone they will know on the day they make contact how their query will be managed, rather than being told to call back later. If their need is urgent, they will be assessed and given appointments on the same day. If it is not urgent, appointments should be offered within 2 weeks, or patients will be referred to Nhs 111 or a local pharmacy’. This practice should be investigated to see why they are acting against legislation! Absolutely zero compassion towards sick people (or little people!). Since Covid I was unable to see a Gp!
GP surgery review: priory-surgery
Title: Awful awful GP
Rating: 1 out of 5
Visited: November 2023
I have been trying to book an appointment for the last 3 months it is unacceptable . I have been constantly calling yet they never gave any appointments? And then after I am met with disrespect and attitude from the reception team. Every time I call the phone hangs up and says busy. If the call actually manages to go through then I am in a queue of around 10 people , any time I have had an issue I have to go to minor injuries because of how useless this gp is. The doctors on the other hand are amazing however the reception team is awful and definitely needs changing. I would suggest hiring more receptionists, at the end of the day your a medical practice so you shouldn’t be putting your patients through such a hassle simply trying to book an appointment.
GP surgery review: priory-surgery
Title: worst experience
Rating: 1 out of 5
Visited: June 2023
I went there a few times and I found that the GP was closed because all of them went to have lunch at the same time.
When calling them you will find hard to discuss with your doctor, or to schedule a blood test, or even to get the results you have to call early in the morning otherwise they are not telling you the results.
No online bookings, no online contact.
Only phone and is very hard to sort something because they will alsways find a reason to tell you to call another time.
GP surgery review: priory-surgery
Title: Delays delays
Rating: 1 out of 5
Visited: June 2023
We've been with this practice for 30 years but since the pandemic the service has been awful.
Yesterday I was told that although they have my x-ray results it will be 19 days before a doctor can phone me with the results!
Let's hope it's not too urgent.

Please don't register with this practice.
GP surgery review: priory-surgery
Title: getting an appointment
Rating: 2 out of 5
Visited: May 2023
had a problem with leg while on holiday and visited the walk in clinic at local holiday place and after was told to contact my GP been trying for over 2 hours no response  this is happening a lot  how am i supposed to see a doctor if dont answer the phone
GP surgery review: priory-surgery
Title: Unhelpful, rude and condescending staff
Rating: 1 out of 5
Visited: May 2023
I have been having issues for 3 years regarding woman issues. I have watched it myself and begged for help which I was ignored.
I also suffer from another condition that needs a referral and they refuse to do it for me. I rang up reception this week asking for a refferal to go private and was told I need to speak to a doctor and ring up in the morning with the emergency list. I explained the doctors have my notes so should be able to write it without me taking an appointment. Today 200calls in regarding my woman issue which was never resolved and a referral letter I was treated with so much disrespect. I was sent for bloods after I was told what I was experiencing was due to something bloods can only tell. When I then went on about my referral letter I was spoke down to by the GP was told I could not afford it, told the price, told I'm practically do not understand  even though it is not their place to put their opinion on it. I then stated I have insurance and was told to call back to clarify it with the insurance. What a waste of time and resources getting diagnosed through a telephone is the new norm and refusal of letters to go private becuase of bias due to my age and gender.
GP surgery review: priory-surgery
Title: Bad service
Rating: 1 out of 5
Visited: April 2023
Trying to get am appointment is almost impossible. I ring wait for ever and get told by ride staff on the phone ring tomorrow no appointment. Why do we pay national insurance and tax to get this type of treatment. Its wrong on all levels, something need to be done about this. Worst service ever.
GP surgery review: priory-surgery
Title: Disappointing service
Rating: 2 out of 5
Visited: April 2023
We have been with this practice for nearly 40 years and overall, the service from the GP’s and Practice Nurses has been good.  However, in recent years the organisation of the appointment system has become cumbersome and very frustrating as is reflected in most of the reviews on this NHS site.  We have had a few issues with this system of ringing up on the day at 8am over recent years, particularly when wanting a routine, non-urgent appointment.  I rang today to get a repeat, routine prescription that had been put in as ‘acute’ rather than repeat.  I asked the receptionist to ask the GP to put it in the system as a repeat prescription.  I was told that I would have to speak to the GP in order to do this, which is fine, happy to do that, but when I asked for this to be organised, I was told I had to ring up at 8am to get the call back.  This is ridiculous.   I fail to see why non-urgent appointments cannot be made without ringing up at 8am in the morning.  If everyone is ringing at 8am, there is inevitably going to be problems with a system that only allows a set number of call backs, if you cannot get a slot, then you have to ring back the next day and so on.  This means that patients who are in urgent need of a consultation because they are ill may miss out on a call back because non-urgent cases have taken some slots.  If the practice wants to improve its rating, it really needs to address these problems. Online booking of appointments would help.
GP surgery review: priory-surgery
Title: Appointment and prescription
Rating: 1 out of 5
Visited: April 2023
The worst service ever trying to get through on the phone is a joke. To get a repeat prescription is the sane s joke the receptionists are rude and don't do their job properly. Am absolute joke.