janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: ribbleton-medical-centre
Title: Outstanding Service
Rating: 5 out of 5
Visited: April 2022
I have been looked after by this surgery since 2002 and have never had a bad experience. The entire staff are highly professional, helpful and friendly. This practice is in my view the model for others to follow. 🤠
GP surgery review: stonebridge-surgery
Title: God give me strength.
Rating: 3 out of 5
Visited: April 2023
I rang up a few weeks ago to get a blood test, waiting time at that point a mere six weeks, so I booked it, since then I have received both letters and text Messages asking me to get a blood test done, and to book an appointment for my annual check up! I ring up and explain that it is already arranged albeit still to happen and they just say fair enough and offer platitudes, as for the annual check up I have told them in no uncertain terms that I do not want one, all they do is fat shame you and tell you what you already know, so to save them time and resources I do not want one. How simple is that? The Doctors are generally ok although many of those I remember fondly have long since gone, those that remain are ok yet they really do struggle to talk to you directly preferring instead to send you mails and snotty letters with no right of reply! 
Using shock tactics is now the norm like in a recent communication when I was informed that I had stage three kidney disease, really, don’t you think it would have been better to tell me that on a one to one basis, ah we’ll call me old fashioned if you like but I do prefer to be woken too as an adult and whilst they have their jobs to do I really wish they would stop expecting others to do that on their behalf, ie receptionist, or nurses, they are also under pressure and deserve to be given support by the doctors. That’s it rant over, please remember that patients are human too!
GP surgery review: stonebridge-surgery
Title: Great Experience
Rating: 5 out of 5
Visited: April 2023
I had an appointment at this surgery to remove my stitches from a recent knee operation. The staff were very friendly and accommodating as i was on crutches and i was seen to on time for my appointment. The nurse was very helpful and i was put to ease that the experience would be very quick and painless, which it was. The appointment took no more than 5 minutes and i was made sure i was happy with everything they had done before leaving the surgery. I can’t fault the surgery one bit.
GP surgery review: the-healthcare-centre
Title: Always very helpful.
Rating: 5 out of 5
Visited: November 2023
I had appointment with pharmacist who was extremely personable.
He answered all my questions, and really helped me. He was very easy to talk to, and I felt very reassured.
GP surgery review: the-healthcare-centre
Title: A Well Organised and Caring Practice
Rating: 5 out of 5
Visited: November 2023
The practice has made excellent, very helpful changes - online prescription ordering and appointment booking. Text reminders and follow-up calls from the nurses and pharmacists. The vast majority of appointments are on-time and l never feel rushed. I’m very happy with the service and supporting l’m getting to manage my health conditions. I feel cared for. Thank you.
GP surgery review: the-healthcare-centre
Title: Doctors surgery review
Rating: 5 out of 5
Visited: November 2023
Another trouble free appointment.. on time friendly staff. Would recommend this surgery. Thanks again for a great service.
GP surgery review: the-healthcare-centre
Title: Very helpful
Rating: 5 out of 5
Visited: November 2023
Very organised and friendly service
Nurse extremely helpful
Another blood clinic would be fabulous and would take the pressure of waiting in long queues
GP surgery review: the-healthcare-centre
Title: Perfect!
Rating: 5 out of 5
Visited: November 2023
Some major changes happening at this surgery all for the better.  I have been registered there for over 25 years.  
Great how you can now book appointments online via patient access and blood tests too!  After struggling at Healthport etc and giving up after waiting hours due to work made appointment online and in and out this morning for blood tests.  GP appointment booked online too to review results.
Just makes life so much easier and I am now more likely to have bloods done when I need them and not put them off for months as previous when having to attend healthport etc.
GP surgery review: the-healthcare-centre
Title: Fantastic staff and service
Rating: 5 out of 5
Visited: November 2023
Great practice very patient knowledgable and very thorough just been for my annual review and everything was explained well follow ups arranged couldn’t ask for any better service.
GP surgery review: the-healthcare-centre
Title: pleasant experience
Rating: 4 out of 5
Visited: November 2023
The nurse listened to what I had to say and demonstrated a good understanding of my feedback. They were professional and pkeasent.
GP surgery review: the-healthcare-centre
Title: Good visit
Rating: 5 out of 5
Visited: November 2023
During numerous visits to doctors over the years i have found them all to be friendly, caring  helpful and most of all understanding to my various medical problems
GP surgery review: the-healthcare-centre
Title: Good experience
Rating: 5 out of 5
Visited: November 2023
Very approachable, helpful and reassuring . Would be very happy to visit this dr again . A great manner made me feel at ease to ask any questions and examined me to give me reassurance . Checked my records for dates and gave me the necessary information to contact the consultant. Overall very happy with the experience. Wasn’t an urgent app and was happy to book it in advance for a convenient time and place.
GP surgery review: the-healthcare-centre
Title: Very helpful
Rating: 4 out of 5
Visited: November 2023
I had a phone consultation with the clinical pharmacist.He was pleasant to talk to and very helpful regarding my medication and my husbands medication. He put me on a new medication which I received the very same day!!
GP surgery review: pendleside-medical-pract
Title: Excellent, thoughtful treatment & care.
Rating: 5 out of 5
Visited: February 2022
I had an appointment with a Clinician regarding a few health issues and I wish to say how kind and patient that Clinician was. During the consultation I felt valued as a human being and also felt that my feelings were being taken into account as well as my concerns being listened to. This Clinician fully deserves my gratitude for doing a sterling job and treating me as an individual rather than a statistic. I would like to take this opportunity to say thank you so very much.
GP surgery review: the-castle-medical-group
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2022
A little wait on the telephone but that’s to be expected when phoning when the lines open at 8am, reception soon got through the telephone queue and I got a same day appointment for my daughter. We saw the ANP who saw my little girl on time, was very thorough and made my little girl feel at ease. Fortunately we rarely need to contact the practice but when we do the service is always excellent. Thank you to all of the staff for your hard work.
GP surgery review: whalley-medical-centre
Title: Fabulous and professional service
Rating: 5 out of 5
Visited: March 2023
Our 1 year old had tonsillitis and needed to be seen at the end of the day. The Doctor fitted us in and treated our little boy. He was absolutely fantastic and went above and beyond for us. We are very grateful. Thank you so much. We have always had great experiences with the surgery, but this was a particularly exceptional one.
GP surgery review: whalley-medical-centre
Title: Efficient and caring
Rating: 5 out of 5
Visited: January 2023
Polite, efficient and friendly receptionists, nurses and doctors. I was seen on time today. There is sometimes a wait but they try their best to deliver a good service in difficult cicumstances. Thank you to all the staff there!
GP surgery review: irwell-medical-practice
Title: Great physio team
Rating: 4 out of 5
Visited: March 2023
Excellent and efficient communication.
Extremely helpful and respectful.
Very clear in advice and further help.
Made me feel understood, relaxed and helped me a great deal in my recovery.
The staff member made me feel at ease about my pain and what I am going through.

I left feeling reassured and comforted knowing that I have exercises to aid my recovery and a full recovery plan ahead.

This staff member is a real asset for the team.

I am now looking forward to my physiotherapy sessions ahead.
GP surgery review: irwell-medical-practice
Title: Nice doctors, terrible first floor reception staff
Rating: 1 out of 5
Visited: September 2022
If you are looking at this review because you may need to book a doctors appointment, then I strongly suggest you find an alternative surgery. 

The current receptionists working on the first floor are by far the most unhappy, unhelpful and rudest reception staff I have ever had to deal with. They should take some customer service lessons from the staff at main reception and the nurses reception where you are always treated with dignity and respect. 

Phone lines frequently have waits of over 30 minutes and yet, nobody is ever on the phone when you turn up in person.  Prescriptions frequently go missing too and do not turn up at the correct pharmacy.

To be offered an appointment in 22 days time when you have spent 3 days trying to get somebody to answer the phone without success is   N O T  acceptable when you are stood at their desk visibly in pain.  Apparently the fact that a private online appointment by a real doctor (not a receptionist) and a face to face brief consultation with a pharmacist (not a receptionist) both who tell you a doctor needs to physical examine you mean nothing to these first floor receptionist, they know better!

22 days wait, you should be ashamed of yourselves!
GP surgery review: irwell-medical-practice
Title: Pointless
Rating: 2 out of 5
Visited: April 2022
Visited in April to order repeat prescription, ordered at desk upstairs, it's 10th May today, still no repeat prescription at Boots Chemist
What is the point of calling in ???? To order repeat prescription if its not going to be forwarded to chemist ?.
GP surgery review: waterfoot-medical-practice
Title: Superb practice
Rating: 5 out of 5
Visited: May 2023
Been with the practice for over 20 years. Yesterday my wife had an episode that needed Swift investigation. Went straight to the practice. Excellent receptionist listen to us and immediately went to discuss the situation with her experience GP. Five minutes later we were in that GPs office. Within 10 minutes contact have been made with a TIA clinic at Blackburn Saw an excellent consultant. Appropriate medication was instantly available. There was also an instant Doppler scan. An MRI scan will take place in two days. 

I wife and I have written glowing reports for this practice over the last 20 years.

It continues to practice highest standards. Thank you so much.
GP surgery review: waterfoot-medical-practice
Title: Excellent, caring, efficient GP practice
Rating: 5 out of 5
Visited: March 2023
Absolutely stellar service from this GP practice. I've always been treated with kindness, compassion and a friendly smile from all the doctors and nurses who I've seen. They've answered any questions I've had and I've felt in control of my healthcare choices. Reception staff have always been very helpful and efficient in their responses both over the phone and via email.
Recently having just had a newborn baby the GP prompted me to register her via text which was straightforward following the link. As they've needed some treatment early on the practice has been so quick to get back to us and get the help we've needed. I'm ever so grateful that we joined this practice when we moved to Rossendale and have recommended to all our friends and family.
GP surgery review: waterfoot-medical-practice
Title: Excellent gp
Rating: 5 out of 5
Visited: November 2022
Very sympathetic and explain what my treatment will be. GP was very professional and reassuring.Thank you.
GP surgery review: waterfoot-medical-practice
Title: Brilliant service
Rating: 5 out of 5
Visited: July 2022
I called the practice after visiting the walk in centre. The receptionist arranged for me to see a Dr immediately. It was very reassuring to have anything urgent ruled out and good advice given to treat my condition. An appointment within 10-15 minutes is as good as it gets!
GP surgery review: waterfoot-medical-practice
Title: Shambolic care provision
Rating: 1 out of 5
Visited: July 2022
Trying to establish a shared care agreement.   No communication from them about decisions they have made.   Constantly chasing things up.   Having to send documents multiple times because they've gone missing.  Being in the dark without my medication is extremely frustrating.   I'm sure individually they care, but their systems prevent it.
GP surgery review: whitworth-medical-centre
Title: Phone problem
Rating: 3 out of 5
Visited: May 2023
Is there a problem with the phones today?  I have been “caller number 1” for 53 minutes and then I was cut off ???
GP surgery review: whitworth-medical-centre
Title: Excellent community physiotherapist
Rating: 5 out of 5
Visited: September 2022
The community physiotherapist originally saw me at my GP surgery on 25 September '22 when he suggested a 12-week programme focusing on knee and core strengthening exercises to improve the symptoms caused by a meniscus tear on the right knee, sustained in August '22, which had left me unable to walk or drive for 2 weeks. Rest, elevation and ice were used for a few weeks after the injury occurred, but the knee was still weak. The exercise programme prescribed by this physiotherapist really helped and in 12 weeks got me back to managing 3-mile walks before the sharp pain started up again. Having met up again with this physiotherapist by chance in a local shop, I was able to share this information with him. He suggested that I make another appointment at the surgery so that he could prescribe different exercises. On 16 February '23, I was reassessed by him and given another set of exercises to improve leg strength and balance, which I am currently working through alongside the original exercises. This community physiotherapist is excellent. He listens to me and inspires belief, motivation and a positive attitude towards physical improvement without surgical intervention, which was one of my personal goals. Goal setting is an important aspect in this physiotherapist’s person-centred treatment. I aim to walk again with my walking group, which covers an average of 9 miles each outing. The new 12-week exercises that have been set will hopefully help me to achieve this. This physiotherapist has stated that I can go back for another appointment before the 12 weeks are up, particularly if I feel that I am plateauing again, and he will amend this current exercise programme. It's great to feel that an expert practitioner is there on hand, willing to help me get back to full fitness and working with me to achieve my personal goals. I feel sincere gratitude for all his time, patience, and expertise and cannot recommend this community physiotherapist highly enough. It's clearly not just a job for him, but a means to make a positive difference in the lives of his patients.
GP surgery review: whitworth-medical-centre
Title: Incredibly Dissatisfied
Rating: 2 out of 5
Visited: June 2022
Been trying for 3 months now to be able to see my doctor and having no luck at all in getting a face to face appointment 
Told to make appointment with nurse practitioner instead for follow up on meds prescribed which are having no effect - no appointments available 
How are you supposed to get the help when it’s really needed. 
Absolutely devastating and where and who do you actually turn to to get the help you desperately need
GP surgery review: whitworth-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: May 2022
I have been trying to book a same day telephone appointment for over a week { still haven't managed to make one} there are no appointments to book online even though I was told there would be some on Friday morning . Trying to book over the phone is impossible , you are kept on hold for over an hour when you finally get through there are no appointments left. What are people supposed to do if they are unwell go to A and E this is what is happening .
GP surgery review: whitworth-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2022
The helpful team at this practice are friendly and efficient. My recent visits have been conducted so thoroughly by the doctor I felt it warranted completing this form. 
I was impressed that 4 student doctors were involved during 4 of my appointments and I noticed their confidence grew during their period of training.
Having some services available on site helps considerably, especially a Physiotherapist and also Practice Nurses who have attended to me both at the Medical Centre and at home during an emergency.
These are the services I have benefited from but in  Reception there are notices offering many kinds of Support Groups if required.
Having decent services available locally at the Medical Centre means so much to people of my age (87) or indeed, of any age.
GP surgery review: whitworth-medical-centre
Title: Great Medical Centre
Rating: 5 out of 5
Visited: May 2022
I cannot thank Whitworth Medical Centre enough for their overall support during the last couple of challenging years.

All doctors, nurses, physiotherapy and reception staff have been completely 'patient focused' with my overall health and wellbeing needs. Each health practitioner when spoken to or seen face to face have emanated a professional, caring, positive and friendly approach, which always made me feel listened to and valued as a patient.

Whitworth Medical Centre as a whole is by far an excellent example of true patient care, and I for one will always be grateful for the medical support that I have received through some very difficult times. Thank you one and all, you're a credit to your profession.
GP surgery review: whitworth-medical-centre
Title: Impossible to get through on telephone
Rating: 1 out of 5
Visited: March 2022
I have just waited (and am still waiting) to get through on the telephone to get test results, have now been waiting 50 minutes.
Face to face appointments seem to be non-existent.
Many people transferring to other surgeries.
GP surgery review: whitworth-medical-centre
Title: Never get hold of them and poor prescribing
Rating: 1 out of 5
Visited: March 2022
I have been a patient for many years and thus practice has gotten worse over the years. You sometimes can't get through at all or are on the phone for up to an hour. I have also been prescribed medication I am allergic to.
GP surgery review: whitworth-medical-centre
Title: Can’t contact
Rating: 3 out of 5
Visited: February 2022
This practice never answers the phone in under 30 minutes-often longer! There is never an apology for the wait. I really can’t believe that they can hear phones ringing for so long and not pick up. There must be a mute button on there phone lines. It’s ridiculous and extremely frustrating !
GP surgery review: whitworth-medical-centre
Title: Friendly doctors and. Staff.
Rating: 5 out of 5
Visited: February 2022
I have been with this practice for a number of years now.i find everyone from doctors and staff always listen to your illness concerns and carry out the research carefully. All the people that moan about their treatment has no patience to wait and be seen. If that is the case there can not be anything wrong in the first place.
GP surgery review: dr-thm-mackenzie-&-partners
Title: Caring and helpful staff
Rating: 5 out of 5
Visited: November 2023
I was able to make an appointment by ringing at 8 am and only waiting a short time to speak to a receptionist who was kind and helpful. The doctor was very helpful and made me feel valued. This is always the case at this practice. Reception staff, nurses and doctors are all caring and helpful.
GP surgery review: dr-thm-mackenzie-&-partners
Title: Superb
Rating: 5 out of 5
Visited: July 2022
Fortunately I have not often had cause to trouble the practice but when needed I have found them to be extremely efficient and professional. In this current climate of underfunding, staff shortages and continuing troubles caused by the pandemic I think this should be commended. Well done.
GP surgery review: dr-thm-mackenzie-&-partners
Title: Excellent service
Rating: 5 out of 5
Visited: April 2022
I had to contact my GP recently and although it wasn't easy getting through on the phone I do know that the Practice have recently changed their phone system which does make things easier.  The reception staff are caring, friendly and helpful.  A telephone consultation was arranged and the GP phoned me to discuss the problem.  A Prescription was sent to my nominated Pharmacy and i received the necessary treatment later the same day.
GP surgery review: ilex-view-medical-practice
Title: Rude reception staff
Rating: 1 out of 5
Visited: November 2023
After discussing the availability of a phone appointment I said I'd only have an hour free today at 2pm  and instead of just accepting that that was my only free time and mooving on to another day, she just cut me off and rudly exclaimed that's not how it works... I was under the impression we both had to attend.  If I'm not free, there is no appointment. That's how that works. Just spoken to another member of staff and she had no problemb at all getting me an appointment ment as close to 2pm as she could fine me with absolutely no rased voices.
GP surgery review: ilex-view-medical-practice
Title: Wonderful Doctors Nurses ❤ Receptionist
Rating: 5 out of 5
Visited: May 2022
Over the years I have had needed help from my GP or Advanced Nurse Practitioner. 
The receptionists are always very helpful and go the extra mile to help me.
The Doctors and Advanced Nurse Practitioner have always been very good and make sure by sending to a Consultant if they think this is required. 
I have been with this Practice for 16 years, I have no complaints and I certainly would never  want to leave  
A thank you to all for my ongoing care .
GP surgery review: beacon-primary-care
Title: Excellent care
Rating: 5 out of 5
Visited: July 2023
I had a cyst removed at Ormskirk clinic this morning. 
I was impressed with the professional and kind care given throughout the procedure. Explained well both before the procedure and after care.
GP surgery review: beacon-primary-care
Title: Can never get an appointment
Rating: 2 out of 5
Visited: May 2023
Despite the lovely reception staff, the surgery has the most useless appointment system.
You cannot make an appointment with a gp, you can only get one by calling the surgery from 8am each day.
I have rung the surgery 32 times so far this morning and still not been able to get through.
As I work 40 miles away, I have to take time off to try and get an appointment, which is a waist of my holidays.
So, unless you are unemployed or retired, try and find another surgery.
GP surgery review: beacon-primary-care
Title: Beacon Primary Care Minor Ops Team
Rating: 5 out of 5
Visited: May 2023
5 star performance from me.
My minor op was probably only about 3 weeks after I reported it to my GP so there was a surprisingly short wait.
I was seen at the allotted time and the two members of staff immediately put me at ease. The procedure was explained to me and the process of getting stitches removed later was also discussed. This gave me confidence that this was a straightforward minor op and that the team knew what they were doing. 10 days later and the stitches have been removed without any problems and infections and a very neat piece of work too.
GP surgery review: beacon-primary-care
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
I had an appointment with the minor Ops team for a mole removal this week. The two ladies that did my appointment were extremely friendly and helped put my worries at ease.