janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: park-surgery
Title: Very rude associate Physician
Rating: 1 out of 5
Visited: June 2022
I had a telephone call in response to a query 
about a chronic condition.  I was not listened to at all and felt very patronised.  I also get the impression that it is nearly impossible to get a face to face appointment with a GP
GP surgery review: park-surgery
Title: Poor booking system and unhelpful GPs
Rating: 1 out of 5
Visited: April 2022
The booking system needs rethinking. You need to ring first thing at 8am, sit through a queue of about 40 people, wait an hour typically, then get put through to the reception. The GP then calls you later at a random time in the day, so you better not miss the call! You will have no idea when it is coming. Once the appointments are gone, there is nothing you can do about it. You just have to try again tomorrow. You cannot book a day in advance. The online booking system is currently disabled.

I had to do a blood test and the person at reception only gave me half the paper work with the majority of the tests to be taken missing. I had to ring up to ask what had happened and why I had not received any results. It took them several days to sort the issue and now I have to do the tests all over again.

The GP I spoke to would not let me get a word in edgeways. I am not sure how they expect to make accurate diagnoses when they are not listening to the patients problems and talking over them. I have been suffering from persistent migraines and did not even get the chance to share this.

This is a shame because some GPs at the surgery are actually incredibly helpful, explain things clearly and really take the time to listen to you. You just never know which one you are going to get!
GP surgery review: park-surgery
Title: No access to GP's
Rating: 1 out of 5
Visited: April 2022
I have tried to see a GP as I am unwell. Have been told that I would receive a Triage call - none received.
Park Surgery, Horsham: I have been registered with this practice for 58 years.  They make it so difficult to see a GP (going back 5 years, pre-COVID).  They have taken on too many patients at this one practice, making access very difficult. Seriously considering change as it stands. Nobody I know has the same problems of access at other surgeries in Horsham.
GP surgery review: the-courtyard-surgery
Title: Unfriendly welcome/ recommendation for improvement.
Rating: 4 out of 5
Visited: July 2022
Can I suggest that the digital screen for checking in patients be placed more central to the entrance/ or a sign stating where it is. This will prevent visitors from inconveniencing the receptionists (who were clearly bothered by me telling them that I had an appointment). This way the receptionists don’t have to keep telling patients to check in via the screen.


Apart from that great service!
GP surgery review: the-courtyard-surgery
Title: Thank you for improvements
Rating: 3 out of 5
Visited: July 2022
After a long wait and unsuccessful telephone communication recently I left a negative review - out of frustration and stress.
However - I want to update my review to a positive one. I called the surgery recently and had a much better experience.
I did ring in the afternoon,  I was directed to select an option.  The call was answered quickly and my query was dealt with efficiently. The administrative member of staff I spoke to was friendly and helpful.
Thank you Courtyard staff for adapting to a difficult situation and making an effort to improve patient / staff / Dr communication.
GP surgery review: the-courtyard-surgery
Title: New recorded message
Rating: 2 out of 5
Visited: June 2022
Tried ringing to leave BP readings which were requested the recorded message was so long it was frustrating I was given options and chose 4 which then told me there wasn't a 4 so rang again and chose 2 was told I was next in the queue waited so long gave up in the end awful service havn't seen my own doctor for well over 2 years feel neglected
GP surgery review: the-courtyard-surgery
Title: Not a ‘Great practice’ anymore ☹️
Rating: 1 out of 5
Visited: June 2022
WHY do I have to explain my personal health issues to a receptionist???
I received an sms from the surgery to say my Dr had a message for me.
After an hour on hold - I got through to a receptionist 
The message was I needed a face to face appointment. 
I had to then explain WHY the appointment was necessary although the Dr had requested one. 
Obviously the receptionist wasn’t persuaded it was be essential for me to see that  DR. 
I felt demeaned, rudely treated and not listened to - and very upset.
Thw result of the call was I have an appointment for 6 weeks time - with a completely unknown Dr - I fear having to start the horrible upsetting belittling process again. 
Surely a system to treat patients as human beings can be initiated in this day and age - and maybe not using reception staff to triage patients would be a good idea.
GP surgery review: the-courtyard-surgery
Title: Cannot get an appointment
Rating: 1 out of 5
Visited: May 2022
Over 2 hours on hold to be told my condition is not deemed urgent enough for a follow up call following a blood test sooner than 5 weeks.  I paid privately for a blood test as I didn’t want to wait/waste NHS time, which showed issues I needed to speak to my GP about.  Very upsetting and lack from empathy from receptionists
GP surgery review: the-courtyard-surgery
Title: A good surgery generally
Rating: 3 out of 5
Visited: April 2022
Courtyard Surgery is a good practice generally - there are some fabulous doctors here if you can get to see them!  There are lots of issues though and the telephone appointment system is the biggest.  Having to wait on the phone for 45 minutes to then be sometimes spoken to curtly by some reception staff is not good enough.  Not everyone is like this though and generally I have found the reception staff to be very helpful.  We know you are all under a lot of pressure but please remember you are talking to humans usually not feeling well or feeling vulnerable.  An understanding voice or smile is all that it takes and if you're leaving a message remember that it's being recorded and don't swear/blaspheme before putting the phone down!
GP surgery review: the-courtyard-surgery
Title: On hold
Rating: 1 out of 5
Visited: April 2022
On hold at 4.30pm - and took 50 minutes on hold to get through.
Last call I had to describe symptoms to the receptionist, who deemed it not necessary to see or speak to a Dr. for myself and also my husband.
Prescription request Monday not through by Thursday. 
I fear for the health of myself and my husband who has cancer. When we did get the prescription one item was missed off. We have been patients with Courtyard for 40 years. So disappointed with them now.
GP surgery review: the-courtyard-surgery
Title: Transparensy.
Rating: 2 out of 5
Visited: April 2022
Court yard surgery has about ten doctors working in it.
Booking an appointment is extremley difficult after you have to wait some times almost one hour to get through to the receptionist and the earliest appointment could be a month away.
The systm online is still inactive and useless.
We need to know who is on duty every working day,how many appointments are available whether face to face or telephone consultation. I can see no harm in beeing transparent about the capacity of the surgery and how it can be improved.There is always room for improvement if they are willing to listen to the human beings who pay for their services.
I am so greateful for the NHS and all it's staff who have to work under huge presure especially the front line staff.
I am also so greateful for my own GP who is near perfect and will do every thing that she can to help you.
I think through feed backs and transparensy the work and achievements of the surgery will improve.
Thank you and God bless,
Georges.
GP surgery review: the-courtyard-surgery
Title: Badly managed.
Rating: 2 out of 5
Visited: April 2022
I was doubled booked for an appointment yesterday at 08:30-0840
and then at 11:30. I called the day before to enquire and was told to come at 11:30 for F2F appointment which I did  I tried to sign in when I arrived at11:26 but the systm was not working.I spoke to the receptionist who signed me in.I went upsters to be seen and I was the only person waiting for half an hour and nothing happened.I went down to check with the receptionist again to see if any doctor will see me and explained to her that I have to go to work and can't wait the whole day. I went back upstairs and I was the only person up there and you can see the staff/doctors coming out and in of there offices pretending to be busy.
Before I had to leave for work I requested from the receptionist to reactivate the systm on line so that we can book future appointments arround our jobs and so that we can communicate with our doctor by the meseging service about the progress of our treatment.
Any way at the end no one cares, I like others pay national insurance contributions every month and it's not a charity, we Expect better then this slow,unorganised and third class treatment that we pay for.
Thank you and best wishes.
GP surgery review: the-courtyard-surgery
Title: Very unhelpful
Rating: 1 out of 5
Visited: April 2022
I called for an urgent prescription for my son, was told no doctor available today, I was offered an appointment 10 days later, there is an extremely long wait before someone answers your call - I have spent over 45 minutes on 3 occasions this week! Its absolutely ridiculous. The new system of telephone calls is failing a lot of patients
GP surgery review: new-pond-row-surgery
Title: Health Check
Rating: 1 out of 5
Visited: October 2022
I turned up for my health check which I was invited to book.
I booked a day off work for this.
When I turned up for it I was told they booked it in wrong but we can give you a flu jab.
Thank you for wasting my day
GP surgery review: new-pond-row-surgery
Title: No real complaints and very grateful.
Rating: 5 out of 5
Visited: October 2022
Have been with New Pond Row  for decades. In the big picture they are excellent. Phoned this morning for an appointment.  I sent photos of problem area. GP phoned me back and conducted a thorough consultation. GP issued advice and treatment with follow up appointment with nurse at the surgery in 7 days.
Very sensible use of valuable time in my view. Have never found the reception staff to be anything other than helpful. Difficult times yes.  Excellent service definitely.
GP surgery review: new-pond-row-surgery
Title: Rubbish reception team.
Rating: 2 out of 5
Visited: September 2022
When ever trying to get through to GP the reception team is very unwilling to help and acts like they know everything. Getting mixed information from them. Last 3 times or so when trying to get through to my GP no luck. Have to organise everything through specialist treatment units like they nothing better to do then pick up the slack of some people who think they know best and are always right.
No complaints to my GP. Always been helpful when Abel to contact.
GP surgery review: new-pond-row-surgery
Title: Very poor
Rating: 1 out of 5
Visited: September 2022
In 5 years I've been able to speak to 'my' GP maybe once or twice. Otherwise you just get random GPs. Surgery to patient communication is terrible I frequently feel I don't have a GP surgery at all. I no longer have any faith in big tech or online services so switching everything to digital services makes it even less appealing than the already off-putting requirement to tell a receptionist your health issues before getting an appointment.

I've not found the staff to be unfriendly, but the processes & overall results are poor & feel very uncaring & difficult to access
GP surgery review: new-pond-row-surgery
Title: Amazing Nurse!
Rating: 5 out of 5
Visited: September 2022
Came in today for an appointment and I am usually very anxious, every concern I had went away and I felt listened to and understood and left feeling confident and prepared for whatever results await me. 
Just wanted to send massive thanks to the kind staff and praise the phenomenal nurse who made me feel at ease today it meant a lot.
GP surgery review: bersted-green-surgery
Title: Exemplary Service
Rating: 5 out of 5
Visited: October 2022
There is so much bad press for the NHS lately, I felt that it was important to jump on here and leave a review about our local surgery and the exemplary service that they provide to our community. 
I have two examples from the last week.
I have been suffering with an ongoing issue for the past 6 weeks or so, I had left it for as long as I could so I decided to put in an e-consult; I did this at around 5pm on a Monday evening, I then received a phone call at about 5:20pm and was offered an appointment with a Dr that same evening at 6pm. I was prescribed the appropriate medication and now, a week later, I am feeling much better.
Another example, my young son became unwell, I spoke to Reception this morning at 08:30am and was offered an appointment at 09:30am.
I literally cannot fault this surgery, they have always been there when we have needed them and I have never struggled to get an appointment.
I want to say a big thank you to all of the staff at Bersted Green Surgey, keep doing what you are doing - you are fantastic :)
GP surgery review: bersted-green-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: October 2022
I have a number of ongoing medical conditions and always receive excellent care from this surgery. The whole team, Doctors, Nurses, Paramedic and Reception team are fantastic. Working very hard under pressure and delivering very well. Really love the econsult facility as it often saves a trip to the surgery and allows me to put my thoughts in order when explaining the problem. The Doctors I have found to be caring and really listen to the problem, they have come up with excellent solutions for me without any time wasting - a quality I value! I have found them professional, kind and courteous. 10/10 everyone
GP surgery review: bersted-green-surgery
Title: Mental Health
Rating: 5 out of 5
Visited: May 2022
I have been seeing the Mental Health worker here for a couple months now and they have really helped me get back on track. I am listened to and offered support and ways of improving my mental health. Really glad they finally have someone who can support people with this, they have helped me improve my anxiety, I am able to go out more and socialise which I haven't been able to do for a long time. Really appreciate the hard work and time she has given to support me!
GP surgery review: bersted-green-surgery
Title: Avoid at all costs!
Rating: 1 out of 5
Visited: March 2022
After an hour and 15 minutes of waiting on hold, providing the phone isn't cut off, you are "greeted" by one of the most unhelpful and rude people you will ever have the misfortune to communicate with. Unless you are dying, in which case they will tell you to phone 111, these receptionists will try everything they can to stop you from seeing a doctor yourself. They'll even tell you what's wrong with you - as if sitting behind the desk for a year gives them as much training as a 5 year medical degree. If, by some miracle, you are able to see a doctor. They are adequate, but not great at following up with anything at all.
GP surgery review: flansham-park-health-centre
Title: Very thorough and friendly
Rating: 5 out of 5
Visited: May 2022
Very impressed with how quickly and thoroughly my presenting complaint was dealt with. The Dr, Paramedic and Nurse that I saw were all fantastic. An incredibly thorough investigation was carried out, and at this time when we all know GP surgeries are incredibly strained, this was not obvious to me in anyway with the service and treatment I recieved. Thank you.
GP surgery review: flansham-park-health-centre
Title: Excellent Administration and Reception
Rating: 5 out of 5
Visited: January 2022
I recently registered my wife with Flansham Park Health Centre. She was unable to complete the forms herself, something which may have presented a problem. This was handled with patience and understanding by the staff and her registration was completed with the minimum of fuss. They are an example of how General Practice should work
GP surgery review: the-croft-surgery
Title: Told to go to A&E
Rating: 0 out of 5
Visited: January 2022
After a course of antibiotics from the out of hour doctor, my condition had improved, but my eye was still a bit swelling and painful. Rang the Surgery on 13th Jan 2022, morning, I was told I would be phoned after 2 pm. Receiving the nurse called back and told me to see the doctor the next morning at 9 am. I took a great effort to explain to her my condition might be worse after 24 hours if I could not see the doctor or take the antibiotic today. It was my experience two years ago: swollen eye, swelling frontal sinus and severe headache. I ended up in the hospital for 5 days. I told her to check my record. I do not want to be admitted to the hospital. At last, she prescribed a course of antibiotics to me and told me to see the doctor at 9 am tomorrow.  
The next morning at 9 am, I was expected to see a doctor. I waited for 30 minutes; a nurse came to see me.They told me I was wrong that I was told to come to see a doctor. There was no point to argue with them. I told them about my condition and showed the swelling on my frontal sinus. The nurse was rude, had no empathy, and not listened to what I was talking about my condition. They carried on telling me if the antibiotic did not help me, not to come to the surgery, go to the A&E at the hospital. I repeated I did not want to go to the hospital; I just wanted to have doctor advice.  
I was shocked the practice could tell a patient to go to A&E directly instant of seeing a GP.  
After discussing with my husband and our close friends, we all decide to change the surgery.
GP surgery review: pulborough-medical-group
Title: Amazing surgery!
Rating: 5 out of 5
Visited: March 2023
I recently moved to Pulborough and this surgery was the one I registered at. After having a pretty bad time with my last surgery, I was apprehensive but woww! This surgery is just incredible! You are welcomed, you are listened to, the staff are fabulous and caring and I’ve never been made to feel like a hypochondriac - everything is taken seriously and I cannot thank Pulborough Medical Group enough! Can I also say, the receptionists are so lovely too! They have always been so lovely and friendly!
GP surgery review: pulborough-medical-group
Title: Ideal practice for senior people.
Rating: 5 out of 5
Visited: March 2023
Attentive staff.Consultations with G.P.s given time and understanding regarding medical problems through these very difficult times.
GP surgery review: pulborough-medical-group
Title: Great
Rating: 5 out of 5
Visited: March 2023
My doctor was very thorough and I did not feel rushed during the consultation. I was made to feel at ease and it was overall a pleasant visit. Thank you.
GP surgery review: pulborough-medical-group
Title: Fantastic Service
Rating: 5 out of 5
Visited: March 2023
On two occasions this month I have used the online consult at Pulborough Medical Group.  Both times I have been called back the same day by a doctor, firstly to prescribe a solution and the second time to be asked to come down to the surgery for an immediate face to face consultation.   The service was excellent, thorough and fast.  Thanks to all concerned.
GP surgery review: pulborough-medical-group
Title: Excellent Diabetic Review
Rating: 5 out of 5
Visited: February 2023
Last week, I was given me my annual diabetic review. The process was so easy and explained so well. For a nervous patient worried about passing the memory test and having a blood test, the Nurse was both personable and professional. I left the surgery with a smile on my face.
GP surgery review: pulborough-medical-group
Title: Very thorough
Rating: 5 out of 5
Visited: February 2023
My wife consulted the doctor today with problems with oedema and mobility. We were very impressed at how thorough and sympathetic the consultation was.
GP surgery review: pulborough-medical-group
Title: leaving a message on your phone: 27th Dec 2022
Rating: 4 out of 5
Visited: December 2022
I have no complaints about the Practice, it has always given me good medical service. My issue was on Tuesday 27th Dec2022, I wished to make an appointment to at least speak with a doctor. I phoned at 8.00am and was put in a queue. I foolishing held for over two hours, only to discover when I went to the surgery at lunch time you were closed. I realise it is an unusual time of year for days off, but please ensure that when you are closed, calling patients are notified on the phone. thank you.
GP surgery review: pulborough-medical-group
Title: Hit and miss
Rating: 2 out of 5
Visited: November 2022
The GPs are a mixed bag. Some are helpful, and some are very abrupt. I can't imagine they will still have an Outstanding CQC rating next time. They restrict econsult to limited work hours which is really hard for shift workers. Communication is often quite slow and unnecessarily complicated. I wanted to make a complaint but the only option was to phone the practice manager. It's impossible.
GP surgery review: pulborough-medical-group
Title: Forcing me to take a private health insurance
Rating: 1 out of 5
Visited: October 2022
Since we moved to this surgery in August we have been totally disappointed. No member of my family have had an appointment with the GP. Even though we have called multiple times. Supposedly, this surgery opens at 7am, however when looking for this surgery phone number, it states that it open from 8 to 6.30. I have tried to call at 8am but they don't pick up the phone until 9am. And even then they say that they have already booked all the emergency slots!at 9.01am! And that I should called at 2pm again! Which I have done it but again they are fully booked! No even my child who is just 3 years old has been able to have a check up and he has have a cough for longer than a month! . I had a polineuropathy a life threatening one. I needed to call 111 for them to book me a slot at this surgery which miraclesly had a available slot just after they said they didn't. Still, when visiting this surgery the doctor didn't perform any checks only said that I needed to contact my consultant (which was on holiday) or the professor who sees me in London because he couldn't do anything. (I didn't need to phone all the health services for this doctor to say this to me, of course I did this before he even mentioned but given the fact that my doctor was on holiday I thought the GP would care for my condition). He didn't do strength checks or anything, not even blood pressure checks. I needed to say to him that I was having palpitations which then he checked and said "oh yes, it's a bit high". He did not considered that i needed to be in the hospital. And of course, he could have done something, he could have booked me straight into the emergency in a hospital for immediate treatment. Also, given my polineuropathy I was struggling to catch my breath a and talking made me agitated. I tried to take my mask off when I was on the room with the "doctor" to get a bit of air. And he said "I only see patients if they have the mask on, otherwise I don't see them"I said I am trying to catch my breath to what he replied" Put your mask on - I am immunocompromised"to what I replied "I am immunocompromised too - I have lupus and I am having a very bad flare up" 

Thankfully, my consultant contacted me the next day because he was back and put me in the hospital to avoid my polineuropathy to keep progressing.

This is something the GP could have done if he could have only bother to read my medical history.