janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: surrey-lodge-practice
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Was in a very bad place, phoned and spoke to a receptionist who was nothing but compassionate and caring, I felt better just speaking to her. She put me on triage and spoke to a doctor who has helped me so much. I feel these people go above and beyond to help someone like me
GP surgery review: surrey-lodge-practice
Title: Uncaring unavailable GP
Rating: 1 out of 5
Visited: February 2023
I've been registered with this Gp since 2016/17 and they were not great then but since the pandemic they are the worst. They are 100% unreachable by phone but respond to online appointment requests only to redirect you away from the GP because they never want to see patients face to face or by video even when the issue requires it. Appointments mainly via telephone consultation where the doctor relies on poor/ hazy pictures taken by the patient with their phones. I had an infected stye on my eyelid that just needed antibiotics to kill the infection and quell the swelling. Took pictures and uploaded it with details onto their online appointment request form and in response they sent me a one line message advising that I go to a&e. I knew a visit to a&e would be a waste of time but I still went there in the evening and was told my eye issue was not an emergency and I would be waiting very long hours as they are prioritising more urgent cases. I was left with no other choice but to go private for help as my eyelid was swollen, painful and throbbing. I paid £99 for same day consultation and £25 for prescription issue at the private clinic where the doctor was shocked that I was sent to a&e for my eye issue which she said only needed a dose of antibiotic. Even after completing the 7-day dose, Surrey Lodge Gp still wouldn't see me to assess whether the eyelid needed manual draining. 
I'm now looking for a better gp to register with.
GP surgery review: surrey-lodge-practice
Title: Poor, confusing, no times for appointments
Rating: 1 out of 5
Visited: November 2022
I tried to get an appointment for a few weeks but only allowed to do it online via a form. When I'm busy in Uni they call, even though I've said I am busy. I call back and they won't help and resend me the online form. They send you random appointment times and when I went there was no receptionist except from when she popped her head out the office every 15mins. It was the weirdest doctors experience I've ever had and seems extremely disorganised. Only been there a month and am going to switch already.
GP surgery review: surrey-lodge-practice
Title: I like them. A real angel in incognito is working there
Rating: 5 out of 5
Visited: October 2022
This surgery it's not so close to where I'm living. I have to walk 2 km to reach it but I like this place.

They are nice people, caring and helpful (I had a totally different experience in my previous surgery).

The doctor that visited me yesterday, it's probably a real angel working in incognito.

Thanks for existing.
GP surgery review: wilmslow-road-surgery
Title: Dr blessing
Rating: 5 out of 5
Visited: January 2024
I had appointment today and Dr blessing diagnosed me .
I m very satisfy with her practice .
Amazing and excellent analysis. 
Hopefully other dr follow her .
Also staff was very friendly. 
Thanks
GP surgery review: wilmslow-road-surgery
Title: Lovely and helpful GP Surgery
Rating: 5 out of 5
Visited: April 2022
I came in for a consultation on stress and headaches and the front desk staff were very helpful in answering my questions about future appointments as well as the GP giving me reassuring advice and plenty of chances to ask questions. The practice was quiet and comfortable and my appointment was at the scheduled time. Other locals to this area should definitely attend this practice due to the helpfulness of the team!
GP surgery review: wilmslow-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
Very helpful, polite and friendly staff, they go out of their way to help the patients. Getting same day emergency appointments is another plus. The staff are multi lingual which is a big help to the patients in the area. The doctors make you feel comfortable.
GP surgery review: albion-medical-practice
Title: Fabulous registration clerk
Rating: 5 out of 5
Visited: November 2023
I am new to the area and was a little unsure about registering at this practice when I read some of the reviews but the registration clerk was fantastic. She has such a warm and welcoming personally it was a pleasure to deal with her and l only hope the rest of the staff are the same. A credit to the surgery.
GP surgery review: albion-medical-practice
Title: No compassion or care for children under 5
Rating: 1 out of 5
Visited: August 2023
Rang the surgery to request an appointment with the doctor for my 3 year old son who started with vomiting last night. I explained to the receptionist that my cousins little boy aged 4 has just recently passed away suddenly after he started with similar symptoms. The response was "we have nothing left today, we are not an emergency service and so you need to go to the urgent care center". Ok I was signposted elsewhere to get seen but I wasn't asked of my sons name so it could be recorded into his notes that I rang, there was no empathy after I had told them what had just happened to my cousins little boy and I asked if there was a policy in place to see under 5s on the day and she just repeated that there was nothing left for today and to go to the urgent care center with no empathy what so ever.
GP surgery review: albion-medical-practice
Title: Terrible
Rating: 1 out of 5
Visited: June 2023
This has to be the worst GP in tameside for phone waiting times in the morning. I phone at 8am on the dot and its busy for nearly 2 hours before I can finally get through after well over 100 phone calls in that 2 hour period, to be told sorry we have no more appointments try again Tomorrow. Iv beem trying again tomorrow for nearly a week now to be told the exact same thing its ridiculous
GP surgery review: albion-medical-practice
Title: Poor appointment system
Rating: 2 out of 5
Visited: May 2023
I cannot complain about the GP service when I do get to see the Doctor. However getting an appointment is so hard. If you don't feel well or are in pain you don't want to be sat by the phone fir 20 minutes keep trying to get through to the reception. The phone cuts off every time. I start phoning at 8 am and get nowhere. I finally get into a que and then I speak to the reception it is now 8.35 and all appointments have gone. I ask if there is anything this week. I am told to try again tomorrow as it is a day to day booking system. This is a ridiculous system. I work I have to set off at 7 am to be at work for 8 so to ring at 8 means not going in work till later. How am I supposed to tell my workplace that I will be in late as I am trying to get an appointment at the doctors? Why can I not make advanced appointments so I can plan to get there? I simply cannot keep trying the phone each day hoping to get an appointment and sitting by the phone for 30 minutes only to discover I can't get an appointment today and I need to try tomorrow.  I have pain in my shoulder. I can take pain relief but I need to find out the cause and if I can do anything else.   The system is rubbish  it needs to change
GP surgery review: albion-medical-practice
Title: Unable to get an appointment
Rating: 1 out of 5
Visited: February 2023
Despite ringing up several times over the past few weeks I have been unable to get a non-urgent appointment.
They are taking on new patients yet they cannot handle the current list of patients.
Avoid this Surgery.
GP surgery review: albion-medical-practice
Title: Appalling Service
Rating: 1 out of 5
Visited: October 2022
I have tried unsuccessfully to get a doctor's appointment for the last 5 days. Having not been to see a doctor in more than three years I have a few issues that I need attending to. Having made more than 100 calls this morning, I finally got through to be told there are no appointments left and I need to try again at 8am. When I explained that calling at 8am in the morning means I will be late for my full time job (again) I was told that I could call mid morning on a Monday to get a pre bookable appointment. But wasn't given a time and was told that these appointments go straight away anyway. And again I will be in work. I was then asked what I wanted to talk to the doctor about. What relevance is this? Is it up to the receptionist to decide whether I deserve an appointment? I'm absolutely disgusted with this practice. It's nothing but greed which motivates them to take on far more patients than they can cope with. It seems that I can only get an appointment if I am sitting at home all day and can call at their convenience, when, in reality, it's my considerable national insurance contributions that pay for the service in the first place. Why am I left feeling that I have to tell the receptionist what I want to discuss with the doctor, which is stressful and embarrassing, before I can even begin to beg for a doctor's appointment that I should surely be automatically entitled to. There seems to be no consequences for their totally inept management of this practice. The service - or lack of it- has been just the same for years now, with no sign of improvement.
GP surgery review: albion-medical-practice
Title: Appointment for child refuse again
Rating: 1 out of 5
Visited: August 2022
After 3 months break I had tried today to book appointment for my daughter.
First in the queue 8.15 my call was answered.
I had been informed there is no more appointments for today again.
I had asked to pre-book appointment for any day and still cannot get it.
Receptionist told me that I can phone 111.
GP surgery review: albion-medical-practice
Title: Ridiculous
Rating: 2 out of 5
Visited: August 2022
Called the surgery at 8.01am and for once the line wasn't busy and get told by the receptionist that there are no GP appointments left only nurse practitioner, when the surgery opened a minuite before. Last week the line was busy, dialled the nerves over a 100 times in a space of 15 mins.
GP surgery review: albion-medical-practice
Title: 5 star service
Rating: 5 out of 5
Visited: June 2022
I rang the surgery at 8:00 this morning, by 08:03 my call had been answered efficiently and an appointment was booked with a for 9:30 today.
The GP I saw today at 9:25, was truly amazing, a full history was taken, I had an examination, options were discussed, blood tests booked in for Friday and prescription issued.
I could not have asked for a better service.  Well done, you should be proud of your practice today.
GP surgery review: albion-medical-practice
Title: Poor
Rating: 1 out of 5
Visited: April 2022
Usual story. 71 attempts before i was number 4 no problem with that. Again as is the norm was told no available appointments as only two doctors due to easter holidays. The receptionist was very polite and apologetic. However this is the first time in years that i have tried for an appointment but nothing has changed. I'm surprised that the authorities have not been involved. It's almost as if they are doing you a favour. On reading other reviews it would seem that all the positive reviews are from either ex members of staff or close friends. Difficult times for everyone but this practise seems intent on making it more so for patients.
GP surgery review: ashton-medical-group
Title: Wonderful Staff
Rating: 5 out of 5
Visited: January 2024
I went in just to give a blood sample.
The staff were wonderful, I had some concerns & questions, which they sorted out and put me ease.  I now have a health check up appointment, and a telephone consultation with a doctor.  Which I am very pleased about.
GP surgery review: ashton-medical-group
Title: Disappointed
Rating: 1 out of 5
Visited: December 2023
Very unhappy with this practice.  Difficult seeing a GP,  nominated chemist changed with no communication to patients.  Need to go elsewhere.
GP surgery review: ashton-medical-group
Title: Great practice
Rating: 4 out of 5
Visited: December 2023
I had my ears syringing
The nurse was very clear with what she was going to do and put me at ease straight away
She was very understanding and solved my issue to my satisfaction and would definitely recommend this nurse to any patient in future 5 stars from me
GP surgery review: ashton-medical-group
Title: Reassuring service
Rating: 4 out of 5
Visited: November 2023
The mental health practitioner was really supportive, listened and validated my feelings. They provided strategies to cope and reassurance if support in the future when making contact with the practice.
GP surgery review: ashton-medical-group
Title: Prompt Service
Rating: 4 out of 5
Visited: November 2023
After making an online enquiry I was contacted by phone on the same day and was seen by a GP the following morning. Good service!
GP surgery review: ashton-medical-group
Title: Lovely Doctor
Rating: 4 out of 5
Visited: October 2023
Very good experience with a GP who I’d never met before. Great telephone manner before my appointment and very thorough and reassuring during my check up. So important when doctors have a pleasant and personable nature. Dr chatted to my partner too and we both felt all our questions were dealt with.
GP surgery review: ashton-medical-group
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
Made an online consult request on Friday am. I had a call from a GP Friday pm after they’d reviewed my request and had decided to prioritise the request. Really helpful and practical GP and the prescription was at the pharmacy by the time I got there. Could not ask for anything better.
GP surgery review: ashton-medical-group
Title: Friendly practise
Rating: 4 out of 5
Visited: October 2023
I have always found the staff very friendly especially the nurses who I have found always put you at ease. The only difficulty I gave is using the online forms for appointments but I must say the staff have been a great help.
GP surgery review: ashton-medical-group
Title: Great on line submission service
Rating: 5 out of 5
Visited: October 2023
Each time I’ve used the on- line submission facility I’ve had a speedy and positive response. E.g.: this morning I submitted one and received a reply in about an hour which answered my query - great service.
My wife uses a different GP’s surgery- they don’t have the on-line consultation facility and the service they provide is very poor.
Keep up the good work AMG!
GP surgery review: ashton-medical-group
Title: Excellent care
Rating: 5 out of 5
Visited: October 2023
The doctor took the time to really listen to my concerns and to help me with my symptoms. I’ve since had a follow up and again the care has been great. I now have a plan after all the necessary referrals were made and feel supported on the right track
GP surgery review: gordon-street-medical-centre
Title: Terrible service
Rating: 1 out of 5
Visited: January 2024
I have been calling since morning got through after 1 hour 30 mins no appointment no resurance told to go to walk in.the receptionist told me its a 40  min wait I was told by patients,got no appointment because people queued outside have been booked 
The online system does have the options 
Was told gp is off sick and the other is for emergencies only in penny care centre not offered anything for a mother day just the simple word 
Sorry really never see. Any thing like it regret leaving the other gp surgery
GP surgery review: gordon-street-medical-centre
Title: Appointments are never available!
Rating: 1 out of 5
Visited: September 2023
I ordered a prescription for an inhaler, the next day I received a text message to book an appointment for an asthma review. I have tried numerous times over the last few months to book one but I can never get an appointment and always told to ring back on another day when more appointments are released. 
I have even tried to book online but the same message always appears “no appointments available to book online at this time.” I gave up on the end with trying to get an appointment.
When I’ve ordered my recent prescription for an inhaler it was rejected because I’m overdue an asthma review!!! Unbelievable.
So I rang the surgery on a Friday to be told ring Monday for appointments in October (4 weeks time) in the meantime I’m told I can’t have an inhaler until I’ve had my review which I’ve not even got an appointment for yet and having to wait 3 days before I can ring back and try and get an appointment!! Absolutely shocking service.
GP surgery review: gordon-street-medical-centre
Title: 1 hour 20 minutes held on call, no answer
Rating: 1 out of 5
Visited: August 2023
repeat medication rejected, no reason given. had to get emergency rations. called today, Q place 16, 17 mins, I had moved to 14.
tried later and was 19 in Q, 1 hour later was No.1 and waited another 20 mins, stuck at No1. Still cannot speak to anyone to sort my meds out. This is not the first time. Medication has been stopped, as their way of telling me to call surgery. But this one is the worst, when I cannot communicate at all and have to pay the cost of the call in the process!
GP surgery review: gordon-street-medical-centre
Title: New office staff great!
Rating: 4 out of 5
Visited: July 2023
Past staff in the office have been rude and unhelpful. The new members have been extremely helpful and ‘care’ which has greatly improved the practice
GP surgery review: gordon-street-medical-centre
Title: Unusually Poor service
Rating: 2 out of 5
Visited: July 2023
Ordered medication on Tuesday reassured it would be ready the following day, to find Friday morning medication still not at the pharmacy. Went into doctors twice to be told prescription would be sent over. Returned to chemist later to be told I was one of 15 patients whose prescriptions had not been sent. Advised by pharmacy I would have to ring 111 to get medication. Holiday had to be cancelled as a result. Most unusual for this practice but very frustrating.
GP surgery review: gordon-street-medical-centre
Title: Great service tiday
Rating: 4 out of 5
Visited: February 2023
After filling in an online form last Weds, I received a call today offering me an appointment which I was unable to confirm due to family funeral on the date. After several minutes the very friendly receptionist was able to rearrange it. Saw a lovely male  doc this afternoon, very easy to talk to and was able to reassure and give meds advice. Thank you
GP surgery review: gordon-street-medical-centre
Title: Horrible experience
Rating: 1 out of 5
Visited: January 2023
This is the worst medical practice ever!!
My husband has had a severe problem for a month. He went to give samples in and they still haven’t got back to him as they claim they have the results but a doctor needs to give them to him. How is a doctor supposed to give it to him when appointments are booked for the next two weeks!!! He’s in severe pain and waiting makes us more anxious it will lead to further problems frown the line .They could at least give the results and put our minds at ease. We’ve been waiting a month for an appointment ringing every morning at 8am and the through tour the day with no availability. It’s utterly a joke. They have no basic concern or care for human beings and should be held accountable !!! Very upset by this service
GP surgery review: gordon-street-medical-centre
Title: Dreadful
Rating: 1 out of 5
Visited: November 2022
I have tried over 3 consecutive days to ring for an appointment.
Each time I have been waiting for a minimum of 25 only to be cut off.
On ringing back, I have moved to Number 1 on the list where I was stuck for a further 20/30 only to be cut off again.
I have given up with this practice and will be registering elsewhere.
GP surgery review: gordon-street-medical-centre
Title: Awful receptionist
Rating: 1 out of 5
Visited: November 2022
I called to get an appointment as I have severe ear pain only to be told call back on Monday morning. I'm in agony now . !!!! By Monday I'll be climbing the walls. I've no money to go to the chemist to get something from there. I guess it'll be the hospital and a very long wait there. Totally disgraceful. I wish I'd never registered with this medical centre.
GP surgery review: gordon-street-medical-centre
Title: Caring people
Rating: 5 out of 5
Visited: August 2022
Severe back spasms, left in queue for call back, called back within 30mins obtained appointment for pm. Doctor phoned hospital, gave me letter to take. Fantastic service
GP surgery review: ht-practice
Title: Rejected my request for repeat insulin
Rating: 2 out of 5
Visited: December 2023
I’ve been a diabetic for 25 years and I’ve never been refused insulin.

This practise reduced the insulin on my repeat from 10 cartridges to 7 without notification or authorisation. When requested my insulin sooner, due to no longer getting a months supply, my prescription request was rejected, again with no notification, which I found out 5 days later.

I’m now having to seek out an emergency prescription after contacting 111.

I’d rather leave a bad review than complain at this point.
GP surgery review: ht-practice
Title: terrible service
Rating: 1 out of 5
Visited: March 2023
3 days in a row phoned at 12pm each time i was on hold for 1hr 25 mins. twice i was told" no appointments available at all ring tomorrow at the same  time".This is unacceptable specially as we had to pay £3,000 supplement to the NHS for my wife (who the appointment was for"to use the Health Service.
GP surgery review: ht-practice
Title: disgraceful receptionist behaviour
Rating: 1 out of 5
Visited: January 2023
I used to be really loyal to this practice and just to clarify, once you see a Doctor or Nurse I have no complaint about their behavior, I have found them helpful and considerate. My problem is with the receptionist staff and practice manager (who does not respond to to feedback and I have never even been told who they are!)
I have had occasion to ring the practice at 8am for an appt to be told 40 mins later that no more appts are available. Today I had reason to call to arrange a blood test urgently as I could not get treatment for the incredible pain I am in until the results of this test. After being number 6 in the queue and therefore had a long wait, I was told to put it in an email! She said they would print it off and pass it through! really- what is wrong with her using pen and paper herself to take the message? when I was in tears explaining the pain I was in she said the doctors are seeing poorly patients! clearly I am not a poorly patient! whats the difference between a handwritten note and a printed off email being passed to the Dr.?  As I was clearly upset and in tears she then put the phone down on me, she did not ask for my name or DoB so I will be surprised if I hear anything. Hardly a caring nor a compassionate person. On the rare occasion I been in the waiting room I have witnessed far too often the frustration of other patients sadly leading to raised voices. As a reception manager in the past I know a lot of situations can be avoided with a skillful and compassionate team who can demonstrate empathy and emotional intelligence, 
 clearly not the case at this practice. Some serious training is required. All of this cannot be solely blamed on the pressure of the job. I worked in worse places where the demands on staff were extreme and the public vulnerable, I worked with people who only wanted to do their best for the customer and many times went the extra mile! I cannot excuse this behavior and action needs to be taken.