janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: wickham-market-medical-centre
Title: So efficient
Rating: 5 out of 5
Visited: October 2022
Just had my flu jab and the service was super efficient. And love that they give up their time on a weekend making it so easy for people who work.
GP surgery review: wickham-market-medical-centre
Title: Great reception staff, friendly and helpful.
Rating: 5 out of 5
Visited: July 2022
I have recently registered with this practice. The reception and pharmacy staff were just excellent, taking time (despite being busy) to explain things fully and ensuring I was happy with my registration. Pharmacy staff also were superb in obtaining my first prescription was obtained quickly.

The nursing staff and HCAs have been great too, appointments are always on time and they are super efficient in taking blood samples.

A superb practice. Thanks is just not enough, we need to be cherishing our NHS staff at a difficult time for all. They are there for us in our most difficult times.
GP surgery review: abbey-field-medical-centre
Title: great communication
Rating: 4 out of 5
Visited: January 2024
I sent questions concerning a medical problem by the website and got a text message ./  phone call within hours . Very much appreciated as I understand how busy the surgery is at all times .
Many Thanks to all staff , some who have seen me face to face , others by phone calls/ texts . Thank you !!
GP surgery review: abbey-field-medical-centre
Title: Great experience
Rating: 5 out of 5
Visited: December 2023
I phoned at 8am and was offered an appointment that day to see a nurse practitioner.  She was very professional and thorough. Thank you.
GP surgery review: abbey-field-medical-centre
Title: Rude receptionist
Rating: 2 out of 5
Visited: December 2023
I phoned on 13th December to get a call back or home visit and the receptionist was so rude and snappy towards me .I used to work in chemist next to hawthorn surgery and know how stressful it can be but don't take it out on patients
GP surgery review: abbey-field-medical-centre
Title: Awful service
Rating: 1 out of 5
Visited: August 2023
Booked blood re-test across town as their receptionist made it seem urgent. In the day of my appointment traffic was gridlocked and I tried calling ahead to let them know - was on hold for over 20 minutes and had a completely wasted journey. Despite making it seem urgent b they can't offer me another appointment until weeks later - utter shambles! Will stick to my local surgery as Abbey Fields cannot be trusted to run a bath, let alone a surgery... how about making the end user a priority instead of a problem?
GP surgery review: abbey-field-medical-centre
Title: No appointments
Rating: 2 out of 5
Visited: August 2023
Yesterday I went to the surgery at 8 o'clock in the morning to queue for an appointment for my 2 year old son. There were about 10 people on the queue in front of me. 6 people got an appointments and after that the receptionist said no more appointments left for today, come back tomorrow morning at 8.
My question is how many appointments per day do you have available?
Why we have a gp practice if every time we need an appointment we have to go to the a&e?
GP surgery review: abbey-field-medical-centre
Title: Abrasive secretary staff
Rating: 2 out of 5
Visited: June 2023
Abrasive secretary staff , unhelpful brick wall approach  , increase in waiting time for treatment  , makes you feel unwelcome or you are a hindrance on them for asking questions or booking appointments , not allowed to arrange an appointment until the rotors are published which is a two month wait plus referral wait time equates to a 3 month wait
GP surgery review: abbey-field-medical-centre
Title: They do not accept our of area registrations
Rating: 2 out of 5
Visited: May 2023
We went to the surgery after looking at the NHS website which says they accept out of area registrations but the person at the reception took our postcode and said we don't fall within the catchment.
GP surgery review: abbey-field-medical-centre
Title: Difficulty getting appointments
Rating: 3 out of 5
Visited: March 2023
Fortunately I do not often need to get an appointment but the booking system is appalling and not fit for purpose.  You start ringing at 8a.m.  Today it was 8.50a.m. before I got a ringing tone and it was just after 9a.m. when I got to speak to an actual person and, you've guessed it, all today's appointments had gone.  So try again tomorrow when I expect it will be the same story.  Getting an appointment should not be so difficult.  It should not be traumatic.  How many other frustrated callers were there this morning?  Perhaps if we were all to claim money for our wasted time from the Medical Centre it might move someone to provide a more efficient service.
GP surgery review: abbey-field-medical-centre
Title: Kind and caring doctor
Rating: 4 out of 5
Visited: December 2022
After a nasty fall and many hours spent in A&E on two consecutive nights I had some concerns following my discharge. Today the duty doctor at the surgery agreed to me being added to his already full list for a telephone appointment. When he rang he listened to my concerns and gave me a full explanation to questions. He totally put my mind at rest. He was really caring and compassionate to me, he never hurried the appointment and was happy to listen to everything said. He was excellent.
GP surgery review: abbey-field-medical-centre
Title: taking blood turned out to be a pleasant experience
Rating: 5 out of 5
Visited: July 2022
Sometimes it has been difficult to take my blood so I was extra pleased this time as your excellent phlebotomist had no trouble at all and I know I will receive information as to the results, much appreciated
GP surgery review: east-hill-surgery
Title: Rude and unhelpful receptionist
Rating: 1 out of 5
Visited: September 2023
I rarely call the surgery because I get anxiety talking to the receptionist. I called on the 15th of September asking to see a doctor as I've been feeling bad and I said I have two issues, to what she said well "you'll need to book two different appointments isn't it?". There was no empathy on her side, how can I trust to go anywhere if first point of contact is rude and dismissive? I would like to make point that the doctors were great so far, it's just getting through to actually going to see them
GP surgery review: east-hill-surgery
Title: Shame about the reception staff
Rating: 1 out of 5
Visited: May 2023
The doctors have been great, unfortunately, the last two times I have called the practice I have waited over an hour to be connected to a very unhelpful receptionist- no lateral thinking, no empathy and provided completely contradictory information to other surgery staff. Extremely unhelpful.
GP surgery review: east-hill-surgery
Title: I can’t stand the hold music
Rating: 5 out of 5
Visited: May 2023
When I am on hold waiting for a receptionist to answer the phone, there is very brash loud orchestral music, and I’m already struggling but having listened to that music for half an hour while I wait is painful, and it really puts me on edge more than I already am. 

As far as the practice goes, I have no complaints it’s just the music.
GP surgery review: east-hill-surgery
Title: Parking
Rating: 4 out of 5
Visited: March 2023
There is only parking for staff and disabled drivers in the surgery car park, you can park on East hill for half an hour, if you can get a space, good luck... Also found out that they are getting rid of these within the next year or two for cycle path.
GP surgery review: east-hill-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
I recently called for a telephone appointment & was No9 in the queue which very quickly went to 1st. The receptionist was extremely polite & efficient & gave an approximate time when to expect a call from my GP. GP called to discuss my situation & I was taking antibiotics by the end of the day. Thank you so much for a much needed service especially when the country & the NHS is struggling. When I mentioned my experience to my colleagues, they were thoroughly impressed & wished their own surgery worked so well. Again thank you so much, I feel very lucky to belong to East Hill surgery.
GP surgery review: dr-solway-&-dr-mallick-practice
Title: Lack of communication,  lack of respect for patients
Rating: 1 out of 5
Visited: October 2023
On Tuesday 17/10 I went in the surgery because my blood pressure was 180/100 I had an appointment with a doctor at 3 p.m , in the surgery my blood pressure was almost 200/120, I was prescribed a new medication and I was told to come back in the next morning for an appointment with another doctor,  in the  second day when I attended my blood pressure was the same,  they increased my medication and made another appointment appointment for 20 of October.  On 20 of October the doctor took blood tests, my blood pressure was 170/100 and I was told by the doctor to monitor my blood pressure and to bring it in the surgery after 5 days. I told my doctor that I am working and I need a fit note because I was told that might take 2 weeks for my blood pressure to settle,  the doctor told me that if I feel that I need a fit note he will issue one in the next Monday because he cannot give me for the first seven days.  Monday ( on 23rd of October I didn't receive nothing, in the next I called the surgery an I was told that the doctor is not in and they will send a message to him for the next day when he in the Surgery.  On 25th October I  didn't receive nothing so I went in the Surgery,after the identification first I was asked if I was seen by the doctor because the doctor said he didn't see me, I told them about all the appointments and I was told from GP reception that the doctor doesn't think I need a fit note. I am speechless and my blood pressure is up to the roof again, I am trying to keep my calm bu I am really disappointed .
GP surgery review: orchard-medical-practice
Title: Abismal Practice
Rating: 1 out of 5
Visited: March 2023
First and foremost the reception staff at this practice or whoever answers their calls needs to go on a customer service training course ASAP because the way they speak to patients is abismal!!!

My local pharmacy has been requesting my routine prescription for years now but recently either the practice doesn’t care about their patients or they are blatantly lying because they are not releasing the prescriptions so for 2 weeks now I am going backwards and forwards between the pharmacy and the GP and now the inevitable has happened, I have no medication left. Medication might I add, that I need to survive and yet the only response I got from the GP is “there is nothing I can do”. Wow so who’s job is it to release my prescriptions? I guess if a person collapses in the middle of the street that is alright with them. 

Now I have to lose a days work, which in the current cost of living crisis let’s agree is less than ideal, to sort out my medication which at this rate I don’t know if I will get it or not!

This practice needs a serious review from top to bottom because the way things are being run at the moment someone could get seriously hurt by their sheer lack of competence
GP surgery review: orchard-medical-practice
Title: Unreliable service
Rating: 1 out of 5
Visited: July 2022
Time and time again, I have to chase down repeat prescriptions. Running out of antidepressants is serious, yet I’m left without them due to the doctors not signing off the prescription in time. I’ve lost all faith in this surgery and dread having to do their job for them month in month out.
GP surgery review: ravenswood-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Fantastic practice who I've been with for 19 years. The doctors and nurses are all brilliant. The receptionists are always so helpful and very well trained. I literally couldn't fault them and am quite shocked reading the negative feedback. They are literally the best doctors practice I have ever been to. I phoned a few days ago and was given an appointment on that day. Whenever I request my repeat prescription it is always dealt with efficiently.
GP surgery review: ravenswood-medical-practice
Title: Lovely practice
Rating: 5 out of 5
Visited: June 2023
I’ve been attending Ravenswood for about 2 years and can safely say it’s the best practice I’ve been to. Doctors and Nurses have been so helpful and truly listen to patients. Reception staff have always been incredibly friendly.
GP surgery review: ravenswood-medical-practice
Title: Exceptional Practice
Rating: 5 out of 5
Visited: February 2023
I see many people complaining on here but my personal experience of this practice has been exceptional. Receptionists have always been polite, helpful and friendly and I speak to them in the same manner. I also use the online booking tool for appointments and never have a problem getting to see a clinician or GP. I agree that the initial telephone introduction is a little long winded but accept that the information provided at this stage of the call is needed. It only takes a short amount of time out of my day but must save the surgery plenty of unnecessary calls which in turn allows my call to be answered quicker. If this system was not in place imagine how frustrating it would be if the line was constantly engaged when you called. 
All in all I have found the GP's to be professional, polite, efficient and very helpful. I highly rate this surgery, I have a lovely GP and cannot fault the attentiveness of all who work here. I think it is also important to remember, these people are only doing their job, and the NHS is massively overstretched. I find it disturbing that our frontline services need to implement a zero-tolerance policy and this goes to show what our services are up against when dealing with the general public, so be kind when needing help, and try to put yourself in their shoes.
GP surgery review: ravenswood-medical-practice
Title: Dreadful telephone service
Rating: 1 out of 5
Visited: November 2022
Rang 5pm, was no. 9 in queue.After waiting 28 mins told I was now no. 1 line ringing for a further 9mins.then answered by person who spoke drearily & didn’t seem to have the faintest idea why I was calling! Can’t someone do anything about the telephone answering system?? There are a couple of knowledgeable girls there but it seems more who have a lower grasp of the correct way of answering a telephone intelligently.Almost every person I’ve spoken to about this surgery hasn’t a good word to say about it.And as for actually seeing a doctor face to face, forget it. A disgrace to the NHS.
GP surgery review: ravenswood-medical-practice
Title: Serious failings
Rating: 1 out of 5
Visited: October 2022
I’m surprised to read the Cqg rate this as a good surgery, the reviews below suggest otherwise.
I was asked to call the doctors today by NHS 111 and request an urgent appointment. After 45mins in a queue I reached a rude receptionist who when I explained sighed (seems to be a common comment in reviews) and proceeded to talk over me . I had to ask her to stop interrupting and let me finish at which point she told me if I said that again I’d be removed from the surgery. I was very calm and polite but the receptionist wasn’t and was threatening. Have just had call back from doctor who apologised that their reception staff ‘need some training’ but judging by complaints this is an ongoing issue that isn’t being addressed.
GP surgery review: ravenswood-medical-practice
Title: Awful reception
Rating: 1 out of 5
Visited: October 2022
Over an hour spent on hold today over two phone calls. This morning 45 minutes to be told to call back after 2pm, another 25 minutes on hold this afternoon to have a receptionist sigh heavily, talk over me and tell me to call back in the morning. When she finally stopped talking over me and listened she passed me to the correct person but was then told I had been given wrong information and had to call back again at 8am the next day. I understand the NHS are overstretched but there is no excuse for this bad level of service from receptionists.
GP surgery review: ravenswood-medical-practice
Title: Poor Reception Staff
Rating: 2 out of 5
Visited: October 2022
Reception staff are rude and unhelpful. 
The system of calling at 8am does not help anyone who works or has children. Waited over an hour to get through to a receptionist. This was after the phone line cut me of probably about 5 times before I actually was put in the queue. I had tried to call previous this and just get all lines are busy try later. But if you work when is later? 
I was then told that there doctors lists were now closed and have no one to help me? No signposting as what I could do to get the help, no indication of an alternative. I had to make a fuss, only to be told we have another emergency list I can put you. This actually made me tearful on the phone, having had to be late to work to wait on hold to speak to someone to be told that I cannot. The lady on the phone just kept repeating the same information again and again and made me feel like I was stupid. She didn't actually want to listen to what I was saying.
When you do eventually see someone (never a doctor) they are amazing and lovely, and generally cannot do more to help. It seems the gatekeepers and the administrative system they have set up is appalling.
GP surgery review: ravenswood-medical-practice
Title: Can never see a doctor
Rating: 1 out of 5
Visited: September 2022
The phone system is absolutely awful, it keeps hanging up on you while you are in a queue. If you ever get to speak to a receptionist you will likely not be able to see a doctor as the spots are all taken within 30-45 minutes. Worst surgery I have ever been with.
GP surgery review: ravenswood-medical-practice
Title: Caring practice
Rating: 5 out of 5
Visited: July 2022
I have every confidence that my health issues will be given the full attention of the doctors and nurses in this practice. While criticism of medical practices is generally on the increase, I can honestly say that the care and support that I have received is improving. I feel that my problems are taken seriously and every effort is made to ensure the best possible outcome.
GP surgery review: ravenswood-medical-practice
Title: Impossible to get an appointment
Rating: 2 out of 5
Visited: June 2022
It is near impossible to get an appointment at this surgery. I just called this morning, after waiting a very long time to get through to reception I was told that the doctors will only take very urgent appointments today and that I would need to call back tomorrow at 8am. I said I wouldn't be able to call again tomorrow at 8am as I will be at work and she just said call back next week! She didn't even ask what was wrong or my name before she terminated the call and now I'm in tears. This happens every time I call. I am genuinely unwell and also suffer with bad anxiety. Making the call in the 1st place can take me days to do and when ever I do call I don't even get a call back. Meanwhile I am getting more and more unwell. The phone message says you can book online but when I try you have a 3-5 week wait. This is no good. I've been with this surgery since 2004 and it used to be ok but the last few years have been a nightmare. I am unsure what j should do now. This is really not a good practice. 

My friends and family repeatedly ask me why I'm not going to the doctors when I'm unwell but this is why. You can never get an appointment and it's so difficult to get through to reception!
GP surgery review: cardinal-medical-practice
Title: Thank you so much
Rating: 5 out of 5
Visited: January 2024
I just wanted to say thank you to the Cardinal Medical Practice for their kind and efficient service lately. 
My family have needed the doctors a few times lately and it is very easy to moan but I wanted to thank them. We have been seen on the day of enquiry and dealt with, with compassion and care. 
Thank you or helping us, especially when the NHS is under so much pressure.
GP surgery review: cardinal-medical-practice
Title: Professional and reassuring in an emergency
Rating: 5 out of 5
Visited: December 2023
Had an appointment to see a health professional at Norwich Road surgery on 21st December. It was a shock to find I was more unwell than I realised. Increadle initial treatment and reassurance from  individual involved with my care, until ambulance  arrived. Also like to thank the receptionist and other Health Professionals,  who had to take on more care to other patients,  while I was ill.
GP surgery review: cardinal-medical-practice
Title: Terrible service if you want a result of a blood test
Rating: 1 out of 5
Visited: October 2023
Called them today to book an appointment with a diabetic  nurse to discuss the result of a c-peptide test. The person who answered the phone said I can not book an appointment as she said I have to use the ask my gp app, even though on their phone system it says to press 1 to make an appointment. I then asked if she knew the result and she said the result was no further action to be taken. This is very odd as I need to know if I’m resistant to Insulin or not producing enough Insulin. Hopefully can make an appointment with as my gp app as the last blood test I had before this they didn’t contact me for over a month and then when I asked for that result on the app I was told it’s low priority and wouldn’t give me the results and I would be in a app waiting list for that result. I gave up waiting for that and asked on the app for an appointment over the phone with a diabetic nurse who then kindly organised a c peptide test for me. Of which I can’t get no meaningful result. What a joke.
GP surgery review: cardinal-medical-practice
Title: Poor organisation, no access to an appointment
Rating: 1 out of 5
Visited: August 2022
Attended GP surgery on the Monday with results that did not get upload for 3 days onto the system, received a phone call from the GP on the Wednesday and results still not on the system. GP rang back after approximately 30 minutes and was told needed face to face consultation, informed that a GP could not book it and a care navigator would book it and inform me. After not hearing by the next day Thursday, I phoned and was informed that the receptionist could not book me the appointment and that I could only request on ask my gp, the receptionist kindly requested an appointment but if I was not contacted to phone 111 after 18.30. I am still waiting Saturday after nearly a week no examination, no diagnosis and no treatment. Extreme poor access to get care, I am shocked at the extremely low standards of  care delivery systems.
GP surgery review: debenham-group-practice
Title: Text sent ,  very poor communication
Rating: 1 out of 5
Visited: October 2023
Dreadful text send about annual review, blood sample and urine sample. Test was received as without full information. Text demanded urine sample even though I was only ask the day before. Was told it was part of my annual review, nobody told me I was to have an annual review. Normally with an annual review , could ask how are you!   I was informed until I have a urine sample I wouldn’t get my medication my medication only need a blood sample, as have an under active thyroid. What a mess, some better coordination between the services and better understanding of individual circumstances  would seem more appropriate. . Patients aren’t just numbers. Regards
GP surgery review: debenham-group-practice
Title: Swift response
Rating: 5 out of 5
Visited: December 2022
I am asthmatic and suffering from a nasty chest from a cold so wanted to be checked out.
I was not keen to use the online system but the receptionist said I should try it. I put the online request through in the morning, had a call before lunch and was seen 10 minutes later. The nurse was very reassuring and confirmed no need for antibiotics but to get back in touch if I was worried about my health. Excellent all round. Thank you.