janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hartshill-medical-centre
Title: Brilliant
Rating: 5 out of 5
Visited: January 2023
Had problems with my prescription before my procedure.  Rang reception nothing was to much trouble and a new prescription was done and collected within the hour.  Turned up for my procedure went I  on time and the doctors talked all the way through it to make me feel at easy. Amazing on how he made me calm and relaxed.
GP surgery review: hartshill-medical-centre
Title: The most loveliest doctors
Rating: 5 out of 5
Visited: December 2022
I had my implant removed and put back in the whole experience was great, I didn’t feel overwhelmed and felt very at ease. The doctor who preformed the removal and inserted the implant was the loveliest doctor, the practice should be very proud to have him there. I also felt no pain at all. Overall- extremely good!!
GP surgery review: hartshill-medical-centre
Title: Excellent Professional Practice
Rating: 5 out of 5
Visited: November 2022
An excellent medical centre, staff extremely helpful and doctors very polite and professional.

Overall an excellent medical centre.

Many Thanks
GP surgery review: hartshill-medical-centre
Title: Very efficient and friendly.
Rating: 5 out of 5
Visited: October 2022
Went for my Covid vaccine and was impressed at how well run and efficient it was. There were volunteers in the carpark to help with the traffic and a two way system to ease congestion. Staff were very friendly throughout. Highly recommended.
GP surgery review: hartshill-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2022
I requested a telephone consultation with my GP to discuss the results of some recent investigations. The call was on time and the doctor discussed the results with me and listened to my concerns carefully. We were able to share management options and agreed when the tests needed to be repeated and how I could obtain the necessary forms. The doctor was very professional and put me at my ease quickly. I would highly recommend this practice.
GP surgery review: hartshill-medical-centre
Title: Doctors are fab!
Rating: 4 out of 5
Visited: September 2022
It's difficult to get through on the phone and get an appointment but most GPS are at the minute but when you get a doctor it is amazing, they are so helpful and nice on the phone and the best doctors I've had
GP surgery review: the-westgate-practice
Title: Great Practice
Rating: 5 out of 5
Visited: November 2022
Although I did not have an appointment for my autumn covid and flu booster, they allowed me to have them without any fuss. Thank you.
GP surgery review: the-westgate-practice
Title: Efficient Jabs
Rating: 5 out of 5
Visited: November 2022
I have just had my Covid and flu jabs at the Westgate Practice. The whole procedure was organised very well and I was impressed by the efficiency.
GP surgery review: the-westgate-practice
Title: Good Practice
Rating: 5 out of 5
Visited: October 2022
Having been with this Practice for over 30 years, l have never felt the need to transfer to any other. It has good caring doctors and staff but like all others suffers from staff shortages which makes it difficult sometimes for patients to get appointments.
GP surgery review: the-westgate-practice
Title: Very happy with practice
Rating: 5 out of 5
Visited: October 2022
Just been for 3rd covid top up jab, exceptionally well organised and very friendly staff and Docters 
Thank you.
GP surgery review: the-westgate-practice
Title: Well organised visit
Rating: 4 out of 5
Visited: October 2022
Had to attend for Flu vaccine. Every thing was very well organised, staff were very welcoming. Layout of the exits and through flow of patients had been really well planned. Separating Covid vaccine and Flu vaccine patients kept the flow moving.
GP surgery review: the-westgate-practice
Title: Sorted at last
Rating: 5 out of 5
Visited: October 2022
I am new to this practice but after 3 visits to the asthma nurse and carrying out her instructions  I have stopped coughing. I cannot believe it as I have had the cough  for years and assumed I was stuck with it. Thank you so much.
GP surgery review: the-westgate-practice
Title: Covid & Flu
Rating: 3 out of 5
Visited: September 2022
arriving for the Covid & Flu Jabs. I was not aware a form had to be filled in, could we have been asked to down load a copy? There was confusion at the entrance because forms to fill in had also been given to people who were there only for flu jabs, this then lead to a shortage of clip boards to enable forms to be filled in. After having had the jabs, left and realized they had not advised which vaccine had been used, I checked my patient record and there is a record of immunization but not the type used.
GP surgery review: the-westgate-practice
Title: Good administration of flu jab
Rating: 5 out of 5
Visited: September 2022
Phoned 23rd for appointment for flu jab.given 9.00 am next day. Arrived 8.50 am and both wife and I had been jabbed by  09.00am  Brlliant.
GP surgery review: the-westgate-practice
Title: Well Organised
Rating: 4 out of 5
Visited: September 2022
Attended practice for flu and covid booster jabs. Well organised and efficient. Plenty of helpful staff to guide you and procedure carried out quickly and safely.
GP surgery review: the-westgate-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: September 2022
They E-mailed me to make appointment to have Covid booster jab together with flu jab. Multiple times were available so I booked 12.50-13.00 slot. Minor queue on arrival but I was seen exactly on time. 
 A very efficient experience.
GP surgery review: adderley-green-surgery
Title: Caring Practice and Very Supportive
Rating: 5 out of 5
Visited: April 2022
I have been with this practice for a long time and the GPs and Nurses that I always see are fantastic, very professional. Great with children and families. They always give the best possible care they can.
GP surgery review: adderley-green-surgery
Title: Shambles
Rating: 1 out of 5
Visited: March 2022
I have been with this practice for many years and so has my family, for months and months now every time my pharmacy request a repeat prescription for my household they never get it, the pharmacy or US are constantly chasing the practice up, on two occasions now my pharmacy have at to loan us an emergency supply to get us over the weekend after been told on more than one occasion that the prescription will be set and it does not, this has become a regular occurrence,  we alway give 5 to 7 days notice to give enough time for the prescription to be sorted. Also when chasing up prescriptions you never can get through as the phone is constantly engaged, when you do get through you are waiting for over 10 minutes every time. I have asked twice now for the practice manager to contact me to discuss my concerns the staff have said they have emailed her but again still waiting, since this practice has taken on other areas it gone down hill, I was completely happy with the surgery before and never incurred any problems.
GP surgery review: adderley-green-surgery
Title: Impossible to get through on the phone
Rating: 1 out of 5
Visited: February 2022
Trying to book an appointment and its near impossible to get through to anyone...I have been trying for the last week with no success. Constantly ringing out and an automated message saying someone will answer soon but they never do. Just not good enough.
GP surgery review: willow-bank-surgery
Title: Great service
Rating: 5 out of 5
Visited: July 2022
Very happy with the service and the way I was dealt with from ringing for an appointment to seeing the doctor. She was not my usual doctor but the way she spoke to me and dealt with me was great, made me feel like a real person unlike just another patient. Wasn't robotic and made good rapport. Her diagnosis was spot on and the treatment she prescribed has worked and I'm nearly back to normal.  Keep up the good work and many thanks again.
GP surgery review: willow-bank-surgery
Title: Fantastic Surgery
Rating: 5 out of 5
Visited: May 2022
I had an appointment at Willow Bank surgery and The Doctor and reception staff where really Kind and understanding. They made me aware that they really cared about their patients. It was also really nice to See that they had put up posters to let the patients know who they can see and what services we are able to  get at the surgery. Thank you Willow bank you are a credit to the NHS
GP surgery review: willow-bank-surgery
Title: Appalling service
Rating: 2 out of 5
Visited: May 2022
Trying to book my 2 year old appointment saying I’ve got to send pictures of his throat told them I couldn’t get pictures of his throat as he’s a 2 year old and he won’t let me look or open his mouth. Receptionists sitting there arguing with me saying “duck he’s only got open his mouth” I’m sorry but what 2 year old is going willingly open his mouth to get a picture. Basically told me he will have to suffer as there’s no appointments and I can’t get a picture. Thank you willowbank, meir!!and they wonder why a&e and other walk in services are rammed!
GP surgery review: willow-bank-surgery
Title: The way it is.
Rating: 5 out of 5
Visited: May 2022
I saw a lovely Doctor here. I am new to the practice having moved into the area. I looked into several Doctors on the NHS website and they are all the same. Patients were leaving really bad reviews as they have done here. But I took a chance and everybody is lovely from the front line staff to the GP's. Yes I heard phones ringing out because the staff were dealing with patients at the desk. I feel really sorry for them. None of us expected our world to change so much but it has and its scary and these people need our support not just constant complaints. The Practice Manager came and had a word with me to welcome me to the practice. A very nice person. I feel happy and reassured I have come here
GP surgery review: willow-bank-surgery
Title: Disgusting
Rating: 1 out of 5
Visited: April 2022
On two occasions got me mixed up with another patient, given the wrong information looks like they don’t have a clue what they are doing, given someone else prescription.
GP surgery review: willow-bank-surgery
Title: Terrible experience
Rating: 1 out of 5
Visited: March 2022
Phoned up on the Monday after experiencing serious chest infection symptoms for 10 days and possible pneumonia. Rang at 8AM and couldn't get through till 11AM. Receptionist informed me the earliest they could see me was Thursday and that I should ring 111. 

Went through 111 and was told to go to A&E where I had to wait 8 hours to be seen because in the words of the Dr I saw. "We're so busy because GPs are still refusing to see patients in their practices." 

Hospital were great, had bloods and x-rays and got antibiotics. GP not so much. Phoned up on the Wednesday to request a sick note (self certify runs out tomorrow) and was told the earliest the doctor could speak to me on the phone was Tuesday evening. 

At least I know where my hard earned money and taxes are going.
GP surgery review: willow-bank-surgery
Title: Great nurse practitioner
Rating: 4 out of 5
Visited: February 2022
I just wanted to say a great big thank you to the advance nurse practitioner who works at the new branch of willowbank surgery. She has helped me so much and is so thorough and always listens. I was very concerned about my symptoms but she organised tests for me quickly at the hospital which I am glad to say, didn't show anything sinister.
GP surgery review: willow-bank-surgery
Title: Bad practice
Rating: 1 out of 5
Visited: January 2022
I had a health check booked by phone which I attended at the Meir surgery only to be told it was at Longton.  The receptionist did not make this clear on the phone.  Then I tried for 4 days to get an appointment for a kidney infection and each time I EVENTUALLY got through all of the appointments were already (I had been trying from 8 am and did not get through until 8.50) taken and all I was offered was a phone consultation from the pharmacy.  This is not good enough and I am seriously thinking about changing surgeries.  The receptionists were very unhelpful and made me feel like my symptoms were not serious enough to need a doctors appointment.  Very disappointed with the service (and still in agony with kidney and stomach ache).
GP surgery review: heathview-medical-practice
Title: Awesome Clinicians
Rating: 4 out of 5
Visited: April 2022
Ok let’s be honest here the medical staff are amazing very supportive and helpful and really understanding however some of the telephone staff on reception are just not on the same page. They read from the script and do little to ease your anxiety or frustration “There are no appointments” and after ten minutes talking they find you one for the very next day. Surgery does need a bit of a make over but the health care provided is super
GP surgery review: heathview-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
Been with this practice for almost 20 years. 
Receptionists are always friendly and polite, I’ve  been able to speak to a doctor when I need an appointment. The doctors are so kind, they give you time to talk and are always understanding regardless of why you are ringing. 
I’ve had nothing but positive experiences with this practice. 
Thank you all at Heathview medical practice
GP surgery review: heathview-medical-practice
Title: very helpful
Rating: 5 out of 5
Visited: April 2022
I needed to have my patient seen as a matter of some urgency and the practice were very helpful and extremely timely in their response.
GP surgery review: heathview-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
A big shout out for the staff at Heathview medical practice Glascote Fantastic customer service went above and beyond to help me out . They are friendly, helpful and understanding. Thanks from a very grateful patient.
GP surgery review: heathview-medical-practice
Title: Nice clean waiting area
Rating: 5 out of 5
Visited: March 2022
Doctor explained everything to me and the way forward. Have to wait for x-ray results to come, meantime prescribed painkiller cream for me and gave me information on how to book physio
GP surgery review: heathview-medical-practice
Title: Great consultation
Rating: 5 out of 5
Visited: March 2022
Have a nerve problem. Was offered a face to face consultation. I explained the problem. The doctor was very thorough with her questions and tests. The doctor phoned a consultant while I was there. 2 days later I had a referral from the hospital.  I booked on line for a hospital check up within the week. Brilliant.
GP surgery review: heathview-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: March 2022
Really helpful and nice employees. I have never had an issue with this or the sister surgeries. I always feel listened too, and feel supported and feel action is taken if necessary.
GP surgery review: heathview-medical-practice
Title: Got to see me quick
Rating: 5 out of 5
Visited: March 2022
Really nice doctor talked to me and listened talking about my diabetes my new bloods show I’ve done really well
GP surgery review: heathview-medical-practice
Title: Very helpful
Rating: 5 out of 5
Visited: February 2022
I suffer with mental health issues and when I need help or support the doctors are really nice and helpful, I've never had any problems with the gp practice
GP surgery review: heathview-medical-practice
Title: No duty of care
Rating: 1 out of 5
Visited: January 2022
High blood pressure, can't get into see gp at all
Emergency surgery, no follow ups at all..
Doesn't listen to you and sends you off for examinations that have nothing to do with why you're ill..
Can't get an appointment at all, you call everyday since January, no appointment call back tomorrow..
Emphysema diagnosed by consultant, no treatment by gp..
You want me to go on... Shocking surgery, I actually do not know who my gp is, as I've only ever seen a nurse.. 
Great treatment
GP surgery review: the-peel-medical-practice
Title: Helpful
Rating: 4 out of 5
Visited: September 2022
The doctor I saw today made me feel at ease and gave me confidence that this issue could possibly be sorted after 9 months .
GP surgery review: the-peel-medical-practice
Title: Online consult
Rating: 5 out of 5
Visited: August 2022
I had an online consult I filled online request and day after I had my phone call. Very quick and thorough. Doctor was very helpful and friendly. Great service. Highly recommend
GP surgery review: the-peel-medical-practice
Title: Great support
Rating: 4 out of 5
Visited: August 2022
Always found the staff well mannered and the doctors very helpful with good people skills since moving here around 5 years ago. The nurse I saw today was so nice and such a lovely disposition about her. Bloods taken and hardly felt a thing-well done all!
GP surgery review: the-peel-medical-practice
Title: Extremely helpful and reassuring
Rating: 5 out of 5
Visited: August 2022
We took our son in and we’re seen quickly after an initial call. We could not have felt happier with the appointment. We were looked after and reassured and he didn’t cry for the first time during an appointment!! Thank you!
GP surgery review: the-peel-medical-practice
Title: Wound management
Rating: 5 out of 5
Visited: August 2022
Having had surgery on my hand, after discharge from hospital, dressings have been done by the HC assistant. She knows exactly what type of dressing is needed to encourage healing. The difference she has made in 10 days is  noticeable. She has dressed wounds for myself and my late husband, with great skill.
GP surgery review: the-peel-medical-practice
Title: Outstanding Practice
Rating: 5 out of 5
Visited: July 2022
The Peel Medical Practice has consistently been reliable, available and helpful since I joined in 2008. The phone system is effective as you are placed in a queue and are periodically told what number you are in that place. You are always given a call back and appropriate care given. There is also an online messaging service. I have always found the GP's and Nurses themselves to be helpful and professional. The are under a lot of pressure with the effects of Covid but are still doing a great  job despite that. I would highly recommended it.
GP surgery review: the-peel-medical-practice
Title: Knee assessment
Rating: 5 out of 5
Visited: July 2022
Great service and explanation. Doctor was clear to explain what my results showed. Tested the knee joint and explained what was the issue and how the process of referrals work.
GP surgery review: the-peel-medical-practice
Title: 10 out of 10
Rating: 5 out of 5
Visited: June 2022
Ive been under the care & watchful eye of a certain practice nurse & the quality of care has been outstanding, this lady is a credit to the peel medical practice & to the profession itself, she has an amazing career ahead of her, totally outstanding care
GP surgery review: the-peel-medical-practice
Title: Fab
Rating: 5 out of 5
Visited: June 2022
Very helpful reception staff and very friendly nurses and doctors. Online consult a really good idea to avoid phone queues.
GP surgery review: the-peel-medical-practice
Title: Good pratice
Rating: 5 out of 5
Visited: May 2022
From the initial phone call to the call back I was treated very professionally.  
The doctors examination was very thorough she listened to my problems, examined me and issued medication I felt confident in the whole process
GP surgery review: kingsbridge-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: December 2022
Offered a respiratory clinic spot in lieu of GP appt. Appt was with respiratory specialist doctor. Only a few minutes waiting in reception and thorough examination by doctor who made prescription out online for immediate dispensing at local chemist. Prescription ready when arrived.
GP surgery review: kingsbridge-medical-centre
Title: Helpful practice
Rating: 4 out of 5
Visited: December 2022
Lovely doctor, very kind and helpful. Gave me lots of advice and helped me to arrange an appointment with a physio therapist in a very short time.
GP surgery review: kingsbridge-medical-centre
Title: No complaints
Rating: 5 out of 5
Visited: December 2022
Attended today, seen by a very understanding Dr. Didn’t rush the appt and most importantly he listened to my symptoms.
Very satisfactory, no complaints.
GP surgery review: kingsbridge-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: December 2022
Easy appointment system, caring, hard working administrative staff, understanding and informative GP provided answers and explanations in a calm, reassuring and respectful way.
A very positive experience in true NHS fashion. I am grateful to them all for being there when needed. Well done Kingsbridge.  Thank you.
GP surgery review: kingsbridge-medical-centre
Title: Professional practitioners
Rating: 5 out of 5
Visited: December 2022
I am extremely satisfied with the treatment I received.  I saw the practice nurse and she was caring and professional and I wouldn’t hesitate to recommend her and the practice
GP surgery review: kingsbridge-medical-centre
Title: Doc was good
Rating: 4 out of 5
Visited: December 2022
doctor was excellent, clear and concise in his explanation of test results, but hard to get a face to face appointment, most are telephone appointments which aren't the same.
GP surgery review: kingsbridge-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: December 2022
Telephone appt via Patient Access booked for following day. Doctor was polite and patient as are all your staff.  Good service and provided effective medication. Thank you. 5 Star service.
GP surgery review: kingsbridge-medical-centre
Title: Some hits, some misses
Rating: 4 out of 5
Visited: December 2022
Overall a great practice but this last experience wasn't quite so good. The telephone call was 35 minutes late and very rushed. Generally this isn't the case.
GP surgery review: kingsbridge-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2022
All staff are committed to help you with any issues. Doctors listen and are always professional and helpful. Easy to get female Doctors when needed. Thank you Kingsbridge.
GP surgery review: north-beverley-medical-centre
Title: Excellent treatment
Rating: 5 out of 5
Visited: January 2024
I rang at 10am, spoke to a very understanding receptionist who found me an appointment for the same day. I saw a paramedic. They were thorough, prescribed my medication and booked me a follow up appointment to see how the meds worked. As always I am delighted with my doctor's practice.
GP surgery review: north-beverley-medical-centre
Title: Caring and competent
Rating: 5 out of 5
Visited: January 2024
Consultation with Nurse Practitioner who quickly diagnosed a lung infection. 
Prescribed antibiotics. 
Job done
GP surgery review: montague-medical-practice
Title: Social prescriber
Rating: 2 out of 5
Visited: April 2023
I was given a telephone number by the practice to get in touch with their social prescriber. Over the space of 3 weeks I attempted to contact this person 20 times but the phone just rang out before eventually going to voicemail. I left 2 very polite voicemail messages asking for support and gave my mobile and an alternative landline number. That was over two weeks ago and this person hasn’t had the decency to respond. Personally I don’t think being directed towards the social prescriber was the right course of action for my depression but I followed the professional advice and ended up being ignored. Totally unprofessional.