janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: crayford-town-surgery
Title: The worst practice ever
Rating: 1 out of 5
Visited: September 2022
It takes me weeks to sort out a prescription which the doctor messed up on a number of occasions and still I am left without my medication. I'm on hold for hours on end trying to contact the GPS and when I do get through no one can help me and I'm told a doctor will call me and no one does. This surgery had got worst through the pandemic, never any doctors available and the receptionist haven't a clue. I'm repeating myself every single time I ask for my medication, it's such a long story I can't even put into words. This causes me high levels and stress and anxiety. If you can avoid this surgery, I am stuck I can't even move as all other surgery's are at full capacity or do I'm told.
GP surgery review: lakeside-medical
Title: Poor experience as practice is too busy
Rating: 4 out of 5
Visited: January 2024
Even though our family lives nearby and this is our local healthcare provider, we don't usually get hold of a GP, or there are no appointments left after waiting on the phone queue, and most of the time I end up calling 111 for help and guidance, and have to take my 4 year old twins to the hospital a&e just to be prescribed antibiotics. 
This poor local healthcare service is costing our family quite a lot of stress and money, also my sons are staying longer on the mend because of the delay in care, we have to spendhalf day at a&e with unwell kid (pay for taxi to commute to/from hospital), and take kids off nursery to recover, also pay private nanny for their care. All this could be reduce or avoided just if we had received care in time. 
If we had proper care and attention from the Lakeside Medical Practice we need at the time when kids are unwell, there wouldn't be such a long recovery time for them, no wasting of 111 and a&e staff resources!!, and our time. 
I believe this practice needs better management of their staff and diaries or registering less new patients to manage the care of their existing patients in proper and timely manner.
GP surgery review: lakeside-medical
Title: Friendly Professional Great Practice
Rating: 5 out of 5
Visited: December 2023
My visit from first entering the Practice from the Great Reception Team to My Gp Consultation I was given a Professional First Class Service and High Standard Consultation and left Very Pleased with all my Care and Needs taken care off .
GP surgery review: lakeside-medical
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
The nurse was vey nice welcoming and helpful while been professional.the front desk too were also professional and attend to you as soon as they can .
The GP who attended to me was also very nice ,welcoming and took her time to explain things and made me feel at ease 
Overall it was a good experience and I wouldn’t hesitate to go there if I need to or recommend the place .
GP surgery review: lakeside-medical
Title: Super Practice
Rating: 5 out of 5
Visited: December 2023
I was given prompt attention by the Reception. The environment was neat and attractive. My consultant was friendly and courteous. She gave me another appointment for the following day again based on her finding on the first day. Her action gave me further positive impression about the Practice
GP surgery review: lakeside-medical
Title: Poor service
Rating: 1 out of 5
Visited: December 2023
The receptionist here are very rude, they do not treat people kindly, they are not helpful, you have to be standing there and they won’t even acknowledge you, be asking them questions and get a very rude response and look. Major let down as the other medical staffs do their best to be helpful and kind to the patients. They should be ashamed working in a people facing job.

It’s just awful that you get treated that way, especially when you also work in healthcare and facing patients each day and treat them with dignity and respect, then you get treated so badly in the same area you work for. I hope the management send them for training on how to treat people with dignity and respect especially in this diverse place. And if they really cannot stand treating people kindly, maybe they should look for another job where they do not need to face people, because from the look of it, they are not capable of doing their job right.
GP surgery review: lakeside-medical
Title: Gp was exceptional
Rating: 5 out of 5
Visited: November 2023
I didnt have any difficulties booking an appointment,  I was seen on time and the doctor really listened to my concerns. She gave me advice, offered me treatment and made referrals for aftercare. I really was impressed and happy to be seen by this very professional young doctor. She made a world of difference to me.
GP surgery review: lakeside-medical
Title: Service Improvements
Rating: 4 out of 5
Visited: November 2023
I have been registered at this surgery since 2007. At the beginning the services were very good all round, but noticed a very bad customer service attitude at the reception about 3 to 4 years ago.
Recently, I have noticed a lot of improvement from the Reception staff, better attitude towards patients, more professional and improved customer service attitude. I will like to give credit where due, certainly the staff in the front desk and the back office are making good efforts at improving the standard. Well done and thanks to everyone that are making this possible.
GP surgery review: lakeside-medical
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
The receptionist was nice,I got an immediate call back has promised same day within few hours. 
The nurse that attended to me was very nice and friendly.  Overall satisfied with their services
GP surgery review: lakeside-medical
Title: So well organised
Rating: 5 out of 5
Visited: October 2023
As always the Flu / COVID clinic was run perfectly. The girls that organise it do so brilliantly. Nurses are great as always. In and out in minutes. Keep up the good work.
GP surgery review: lakeside-medical
Title: Satisfied with the practice
Rating: 5 out of 5
Visited: October 2023
I am really encouraged by the team I met at Lakeside, from the reception to the doctor I met. All my questions and concerns were put into consideration. I was given enough time and i feel satisfied and encouraged, because I had the time to express my case.
GP surgery review: northumberland-heath-med.ctr.
Title: Ridiculous. Never use this place
Rating: 1 out of 5
Visited: June 2023
I've been at this practice for my entire life - trying to get ahold of them is impossible. I have a screenshot of trying to call 225 times and every single time it bounced because their phones are all just calling with no answer, or one answer every 10 minutes at minimum. On top of this, a doctor I had refused to refer me like A&E told him to, and said he'd call me back & never did. I want to give up on this GP surgery, but unfortunately I'm extremely sick & have been for months & have no real choice in the matter.
GP surgery review: northumberland-heath-med.ctr.
Title: Uncooperative
Rating: 2 out of 5
Visited: August 2022
17/08/2022 I had a drug review today and was requested to fill in an asthma report on line. This I did immediately and received a request
to make an appointment with the practise nurse.  I rang the surgery only to told to ring back in a fortnight for a possible appointment in October.  This is as usual for this practice the booking staff making priority medical assessments without medical knowledge. I don't know how urgent or otherwise my condition is but surely this should be assessed by a professional not by a booking staff.
GP surgery review: northumberland-heath-med.ctr.
Title: Incompetent practice
Rating: 1 out of 5
Visited: July 2022
Booked an appointment at the practice, receptionist gave me the time and date of said appointment, when I turned up for the appointment I wasn't even on the system. There was no appointment booked for me. Been offered a telephone call but wasn't given a time of when I can expect one, just "some time today". Not good enough. 
I am pregnant and wanted to discuss this with my doctor face to face as I don't see it as a telephone conversation matter.
Not the first time I've had issues with this practice. 
Asked them to sort my NHS app out and to this day it still doesn't work.
Absolutely useless.
GP surgery review: riverside-surgery
Title: Terrible
Rating: 1 out of 5
Visited: November 2023
It's impossible to get an appointment. The surgery think they are becoming more streamlined by having an online booking system, but it is so hard to actually get an appointment. Even more frustratingly, my sister also received a booking link but was shown at least 9 appointments and I was shown none. I described that my issue required antibiotics and am still unable to get an appointment. It's worrying when you read that if left untreated your issue could lead to further complications, but the basis of your treatment is left at the hands of a surgery with no compassion or ability to book an appointment over the phone in a timely manner. I dread to think about the poor old people who don't have access to the internet - if they get through to the clueless and compassionless receptionists and are made to wait.
GP surgery review: riverside-surgery
Title: From great practice to worst practice
Rating: 1 out of 5
Visited: October 2023
I called @ 5pm to book for a doctor appointment and I was referred to the triage booking system using the link. I open the link and it shows that the practice is closed “out of hours core” & I called back again @ 17.20 I was asked to go on the link tomorrow morning @8am using the link given to book the appointment. Being sick and to go through the hassle of booking this appointment and while the practice is still opened why I can’t understand why the link doesn’t work and” it’s out of hours “. 
It’s getting worse as someone is being sick plus have to go through all this process to fill up a form and don’t know when to get an appointment. Why can’t it be a simple process to book an appointment . It’s like going through a test !! It used to be so good when used to be with Bulbank !
GP surgery review: riverside-surgery
Title: Dreadful
Rating: 1 out of 5
Visited: May 2023
A practice where it's the manager who decides which patient a doctor  sees.  Unable to get an appointment unless you ring same day then not guaranteed  which is useless for anyone who works.
GP surgery review: riverside-surgery
Title: The worst practice
Rating: 1 out of 5
Visited: August 2022
By Far, the worst  General Practice I have ever been with.
I've been having aches and pain since July. After receiving no tests or help from Riverside hospital I went to private clinic. After tests and consultation, I was prescribed antibiotics and the clinic sent recommendations to my practice to make additional tests and scans.
Have not received a word from my gp. Since july, I've been on 5 courses of the antibiotics prescribed by different doctors from different places, including A&E Queen Elisabeth's hospital.
This place has had recommendations from private clinics in London, Lithuania and even Queen Elizabeth  hospital, to do certain tests and scans. recommendations have been sent to them and by mail, and delivered by hand.
Had a few appointments at Riverside Surgery, so far... to no avail.
Problem persists, antibiotics aren't helping, receiving no help from my doctor.
The same is the case with a referral to a rheumatologist (I have an autoimmune disease). Our surgery received recomendations from St.  Thomas hospital to send me to the rheumatologist.   2 doctors at Riverside surgery promised to write a referral to Guy's hospital but in 4 months I have not received a referral
GP surgery review: riverside-surgery
Title: Ask First is a shambles
Rating: 3 out of 5
Visited: April 2022
We are now being asked to use Ask First to book appointments however when I tried to set up an account it couldn’t even link me to the surgery and then I found out an account had been set using my email address so I went into it and the symptom checker is nonsense. All I needed to do was book an appointment - you don’t want to have to go through numerous questions to try and book an appointment.

I am very disappointed that the surgery have aligned themselves with Ask First - it’s an absolute shambles - when I put in my symptoms it told me I didn’t even need to see a doctor when the doctor had told me to return after 3 weeks if the treatment they had given me didn’t work.

Ask First is not the type of thing you need when you are feeling unwell and want to book an appointment. They also reserve spaces for Ask First so that when you ring the surgery there are limited if any appointments that the receptionist can book for you - this is a ridiculous way to run a surgery that is supposed to be helping people when they are feeling this way.

A major disappointment!!!
GP surgery review: riverside-surgery
Title: Worst doctors
Rating: 1 out of 5
Visited: February 2022
Arranged a phone consultation for 18th Feb at 620pm

At 1923. I still hadn't received this call.  

This appointment was booked Sunday evening so wasn't even a last .instead appointment 

This is the 4th time they have let me down with numerous things. 

Wouldn't even call them a doctors surgery
GP surgery review: riverside-surgery
Title: Terrible surgery
Rating: 1 out of 5
Visited: January 2022
Rung the surgery and was put on hold listening to music for over an hour. Nobody bothered to take the call. This is absolutely disgusting and very unprofessional.
GP surgery review: riverside-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: January 2022
My husband is having a lot of care as he is Terminally ill. The Practice has responded with great care and compassion. They have also been prompt when dealing with new problems as they arise. Our local Pharmacy also sang their praises by telling me how politely and effectively they dealt with requests and queries from them. Thank you very much, all of you xxxx
GP surgery review: riverside-surgery
Title: The worst practice
Rating: 1 out of 5
Visited: January 2022
This is not a health centre but a business centre. They put up barriers to stop seeing patients. If NHS stops funding this surgery to the number of patients they have on their register and and pay for the number of patients they physically see, they will not have any patients. They don't answer the phones!! They had 1 1/2 years of paid leave while the NHS doctors, nurses and staff were battling the covid crisis putting their lives at risk. The e-consult is a good excuse. The advise they give in their telephone conversations can be got from any NHS or other health website. They took over Mill Road surgery, which was one of the best in the south east and now brought it down to their own low standing. 
I would not recommend this business centre to anyone.
GP surgery review: slade-green-medical-ctr.
Title: Bad experience
Rating: 3 out of 5
Visited: October 2023
Hello . I had an appointment today for a changing dress at 15:00 . I get there a bit late , the truth , it was traffic and I get there between 5 - 10 minutes late . I did the queue , because it was very busy and when finally was my turn the receptionist told me it’s too late , I should go home and rebook the appointment. How is possible? I’m after the surgery, I can’t put weight on my foot , it’s really an effort for me to come .. I’m with a walking frame , paying taxi .. and they refused to see me although wasn’t only my fault . I am very disappointed that in a place such as gp , a medical centre , where sick persons or elderly coming ..to get better,  to find people so ineffective and heartless working there .
GP surgery review: slade-green-medical-ctr.
Title: Terrible receptionists
Rating: 1 out of 5
Visited: October 2023
Today was my first appointment with this surgery and my goodness, the receptionists are extremely rude. I just cannot believe they have staff who speak to patients in such a rude manner. I was a patient waiting for my turn to see the doctor and one of the receptionists was on the phone to a patient and she was extremely rude. There was no professionalism at all. The lady was abrupt and put the phone down. She was very defensive on the call and her tone was just not acceptable. Her other colleague openly spoke about how rude patients are. This isn’t something you speak about openly. There are ways to speak to a patient, reassuring them in a polite way. I’m absolutely shocked and felt sorry for the patient on the phone. Noted, we don’t know if the patient was rude but so many people call and are in need of help, you just cannot have staff speaking like that. There was definitely no politeness on the call. The previous call they had, she still wasn’t helpful and put the phone down. Where has the respect gone??! They need to employ new professional staff. I hope these reviews are looked at and the 2 ladies are spoken to as when you walk in, there is no smile, just pure moodiness. Almost like you’ve just walked into the den! Those girls need to remember they have a job to do and to be kind! The world is already a cruel place, don’t add to it when you have vulnerable patients on the phone/face 2 face. If you’re going to be rude, don’t work there - simple! Just because you aren’t happy there, don’t take it out on someone else.
GP surgery review: slade-green-medical-ctr.
Title: Appointment System needs an Overhaul
Rating: 1 out of 5
Visited: December 2022
After experiencing and reading countless reviews and the fact that it has a Google review of close to 2/5 stars. Someone in the management must do something about this abysmal system of appointments.

The GP practice opens from 8am-7pm on average. However, when I called a tad minute late at 8.02am all lines were busy and when I got through I was patient number 15.

After waiting half an hour, I got through,only to be told there are no face to face appointments and I need to call again tomorrow! Just give me a dam appointment for tomorrow, why waste my time for me to call again and go through the same process again!

What a abysmal and pathetic system. When I tell my relatives and friends, they look as confused as I am about this dumb system!
GP surgery review: slade-green-medical-ctr.
Title: No appointments available
Rating: 1 out of 5
Visited: July 2022
All the time when I try to book appointments there are none left! Twice book appointments via econsult, twice ended in Erith GP hub with no apparent in the system. Waiting time for reaching reception is at least an hour. No help for suffering child.
GP surgery review: hurley-and-riverside-practices
Title: Absolutely awful !
Rating: 1 out of 5
Visited: December 2023
I completed an e consult a week ago and was prescribed some medication for my condition. When I went to collect it from the pharmacy I was told that they had not received the prescription so I followed this up with the GP reception who told me that it had been prescribed but not actioned.  The receptionist assured me that it would be actioned that afternoon. The following day I went back to the pharmacy to collect it and once again it had not been received so I had to call the surgery again and was then told that the prescription still had not been processed and I would need to speak to a doctor. A doctor called a few hours later and asked me what I wanted prescribed which I found a little odd seeing as I am not a doctor myself and the medication had already been prescribed when I completed the e consult. The doctor finally actioned the prescription but I then had a very time consuming run around time trying to find a pharmacy that stocked the product. My condition is much more severe due to me having to wait an entire week for this simple prescription. This is not the first time that I’ve had this issue with this surgery. I wish that there  were better options in the area :(
GP surgery review: hurley-and-riverside-practices
Title: Disappointing
Rating: 2 out of 5
Visited: July 2023
I’ve been with this GP practise for nearly 30 years. For starters, the physical ambience is the most unwelcoming it has ever been resembling an unkempt warehouse. On my most recent visit the place wreaked of urine - possibly after the result of an accident in the waiting area which was simply covered with tissue paper. Nobody seemed bothered to clean it up!
The reception service is hit and miss possibly due to the high turnover of staff. However, even with the “experienced” back room staff, it was very difficult to get a simple blood test order printed. Furthermore, I was also given incorrect information on where and when to get the blood test done which I only discovered after deciding to google the information myself. 
Finally and in all fairness, if you get through to one of the resident (not locum) GPs you tend to generally receive a good service at that point.
GP surgery review: hurley-and-riverside-practices
Title: Attentive doctor
Rating: 4 out of 5
Visited: June 2023
Very professional and attentive doctor. Was extremely helpful and informative to my problems. Best appointment for a long time. Left surgery happy for a change. Doctors have always been good, but this gentleman was extremely caring
GP surgery review: hurley-and-riverside-practices
Title: Hurley clinic Kennington lane
Rating: 5 out of 5
Visited: June 2023
Im extremely happy for the service that I received from the health professional that saw me she went above and beyond for me to be honest was I was very  low she listened to all my problems and made me feel so relaxed and calm I felt like a new man a big thank you.
GP surgery review: hurley-and-riverside-practices
Title: Admin is bad
Rating: 1 out of 5
Visited: April 2023
This is twice i requested a form to be completed by a doctor two different forms mind you both first time have been lost now i am waiting for ages for this form to be signed which if not done by today will end my blue badge was told i had to fill the drs part in by receptionist adamant mind you since when do i have a GMC number not acceptable i think its time to find a new doctors this one is not fit for purpose.
GP surgery review: hurley-and-riverside-practices
Title: Worst GP practice ever!
Rating: 1 out of 5
Visited: June 2022
I wonder how such a GP practice could exist in 21st century. You can never get an appointment. I have called on several occasions with request to see a GP and was told that you can only use an e-consult. What is the point of a GP if they can't see patients. Such an appalling service and here we are paying higher NI and getting nothing in return.