janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: kings-norton-surgery
Title: Fantastic Surgery - Really Trust Them
Rating: 5 out of 5
Visited: June 2022
My 6-year old has complex medical needs and this Surgery cannot do enough to support him.  Nothing is too much trouble for them and they always listen and offer advice and support.

We are so glad we he is a petient of this surgery.
GP surgery review: kings-norton-surgery
Title: Pre-book call back
Rating: 1 out of 5
Visited: March 2022
Rang to see if I could get a call back to discuss blood test results. Told all calls for today booked (which is fine). We can book a call back, however this could be 2weeks.
If I want a call back tomorrow, I have to call again on the day, why not just put me in the diary?!?! …… Absolutely ridiculous way of working!!
GP surgery review: kings-norton-surgery
Title: Another GP practice to avoid
Rating: 1 out of 5
Visited: January 2022
Brought my 15 month old to have him examined, he suffered with cough and breathing difficulties. Had covid test done same day which we were awaiting the results for (doctor said he did not think it was covid anyway). Doctor seemed rather upset we brought my son without Covid results and asked as “what are you trying to get out of this”. We are bringing a young child with potential chest infection to be asked this question ???? We felt very uncomfortable and felt like our son is suffering and no one cares to help!

Earlier on in the year we visited another doctor who was more interested in talking about how strong my accent was than talking about my sons  condition. That same doctor called me today at 10.54 I missed the call, I called back 10.56 and was told that they might not be calling me back today- and they didn’t. 

Lastly on one more occasion receptionist “forgot” to register my son so I waited for a call just to be told it was never booked. Received apologies but now I know we are going to be moving surgeries!
GP surgery review: northwood-medical-centre
Title: Very quick service
Rating: 5 out of 5
Visited: June 2023
Saw the doctor, and within 8 days i had attended the hospital for the procedure needed thanks to Northwood Medical Centre. The staff are kind and lovely and i cannot thank them enough!
GP surgery review: northwood-medical-centre
Title: Good service
Rating: 5 out of 5
Visited: June 2023
Always helpful, not to difficult to speak to a doctor or get an appointment . Have been a patient for 30 + years with very few problems
GP surgery review: northwood-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
I absolutely love this surgery,  I never have any problem with a doctor calling back and the receptionist team are so friendly and helpful.
GP surgery review: sutton-coldfield-group-practice
Title: Terrible appointment service
Rating: 1 out of 5
Visited: September 2022
2 hours and two days on the phone trying to get an appointment, and still no luck, you have to call,  and you have to call every day as they wont book upcoming appointments.   You receive conflicting advice when you get through to anyone,  and most seem to go out of there way to make it impossible to see a GP.   If you are lucky enough to see a GP, they are great.  Unfortunately you rarely get that far.
GP surgery review: sutton-coldfield-group-practice
Title: Poor Service and Communications
Rating: 1 out of 5
Visited: August 2022
Reception staff unhelpful and not friendly.
Hours on phone to get appointment
No Saturday  opening 
Not customer friendly 
Lack of follow up or communicating with patients
GP surgery review: sutton-coldfield-group-practice
Title: Mission impossible trying to get through
Rating: 2 out of 5
Visited: May 2022
My general experience of this practice over the years has been positive however since the implementation of telephone screening appointments i have found any attempt to even speak to someone a frustrating and fruitless experience. I spend an age waiting for  someone to answer the phone, and thats when i am lucky enough not to get the message telling me that due to high call volume we cannot progress your call further.
I can understand that this was a requirement during the height of covid but the rest of the country has returned to relative normality, so when are the GP's going to come out of hiding and start seeing every patient face to face like before the outbreak.
I work in a job where i have face to face appointments everyday, so to be told someone will call me between, say 2pm and 5pm doesnt work for me as i cannot guarantee i will be able to take the call due my own scheduled appointments, what am i supposed to do then?
This new system is not fit for purpose and needs a serious rethink.
GP surgery review: sutton-coldfield-group-practice
Title: Great practice - thank you
Rating: 5 out of 5
Visited: January 2022
I attended Tudor Practice a few weeks ago and I must say that the practice is doing a great job to provide the best care, even with the restrictions and limitations of COVID-19. The online message service via text message was very helpful and easy. I was made to feel valued and every process was explained in detail by the doctor I was seen by. I felt comfortable to disclose the concerns I had and I received the appropriate treatment. Thank you to the team. 

One thing I would emphasise for the future is the availability of a Psychologist or mental health professional in the GP surgery and every surgery. This would expand the practice and offer patients psychological support. I acknowledge that staff may have received mental health training but a specialist would improve care and should be more widely available.
GP surgery review: leach-heath-medical-centre
Title: Excellent
Rating: 5 out of 5
Visited: February 2023
A big thank you to everyone at the surgery. I can't fault the support and service I have had over the years. Recent experiences have all been positive and efficient. I have been contacted independently and proactively re blood pressure readings. I also had a GP appt and blood tests and within days received communication from the GP to explain the results and that a prescription was waiting at a local pharmacy. I have noticed such a beneficial difference in health already in a few weeks.  I have used the online form to contact the surgery and had a quick response.
GP surgery review: leach-heath-medical-centre
Title: Unable to get a doctors appointment
Rating: 0 out of 5
Visited: January 2023
I was told by two doctors that It was very important that I must go back and see them due to an infection that will not go away. After four weeks and numerous telephone calls I still cant get an appointment. I have given up and will try to treat it myself.  
I am supposed to go and have my BP checked now after a medication change. I have been told they haven't got any appointments in the next two weeks, The doctors haven't opened their diary up for after that and they don't know when they will.  
I have spent frequent mornings calling from 8:00 until 8:40 to be told there are none left. My NHS App will not allow me to book appointments any longer.  
I do not see how I can ever get to see a Doctor again
GP surgery review: leach-heath-medical-centre
Title: Complete waste of time!
Rating: 1 out of 5
Visited: November 2022
My podiatrist recommended I message my Doctor as she was concerned about an issue with a toe - she even took a photo for me so I could send it across. I then spent 40 minutes trying to access the "Patient access" website (having been forced to change my password, been sent two security numbers, entered all my NHS details on the NHS website,(twice) not been recognised, and finally set-up a memorable phrase) I eventually got round to the "Patient Access" site to send a message, to find that "Your Doctor does not support this service"!! I then tried to "Book an appointment" to find that "You cannot book appointments online"!!
Can someone please advise what the actual point of a "Patient access site " is, when you can't actually access anything or any service?
And do I just wait until my toe drops off from infection?
I can never book an appointment as Leach Heath have barely seen any patients for 3 years. And No, I'm not ringing you at 8am as I don't get to bed after my shift until 2am, and last time I tried I got an answerphone message that said "We're fully booked, don't even bother phoning
GP surgery review: leach-heath-medical-centre
Title: Poor practice and GPs
Rating: 1 out of 5
Visited: October 2022
Sent to A and E twice over 2 weeks by the GP
Doctors at the hospital were appalled and said it wasn’t an Emergency we agreed and said we were made to come
Both visits  were approx 7 hours waiting in the evening
We were exhausted
Feel that the surgery had two excellent GPS who retired and also the Covid had a impact on the service
Really concerned if we have to seek treatment again as the Surgery seems to be run on new qualified doctors who are really very inexperienced 
The phone system is a nightmare too
Wish we could get another practice
GP surgery review: leach-heath-medical-centre
Title: Told to “go private”
Rating: 1 out of 5
Visited: September 2022
This GP has historically been horrendous to get an appointment, recently turning to only offering same day appointments and removing the ability to book online or via Patient Access meaning you have to ring up at 8am every morning to try and secure one and then give up work commitments to attend, this is unfeasible for a lot of people.

That then brings me on to the actual appointment which I’ve most recently had, where I have an issue with both large toes, to which I was advised “it does appear infected so I’ll give you a prescription of antibiotics” which was then followed by “but because of your age, you’re deemed fit and healthy so the NHS won’t be willing to treat you for it so I recommend you go private. They only look at people who have diabetes or other health conditions”.

Are you joking? I have been paying tax towards the NHS since I was 15 years old, I’m now 25 and you’re telling me I’m still not old enough to use the services I’ve contributed the past ten years towards? Yet someone who hasn’t worked a day in their life will get the treatment just on the basis they’re older? 

After looking private, treatment is going to cost in the region of £300 per foot plus an additional consultation fee. This experience has been the straw which has broke the camels back and I will be looking to change practices to somewhere else.

I will not and do not recommend this practice to anybody.
GP surgery review: leach-heath-medical-centre
Title: Poor
Rating: 1 out of 5
Visited: February 2022
Trying to get an appointment is hard. They called my partner saying doctor would like to see her. She said can I book a appointment they said no phone at 8am.but you can never get through 
The service is awful
GP surgery review: leach-heath-medical-centre
Title: Unhelpful gps
Rating: 1 out of 5
Visited: February 2022
Sadly I’m diagnosed with a condition that seems unbelieved by the gps I see at this surgery. I have “fibromyalgia” which I have suffered with since I was 19. I am about to turn 30 in a few months and for the last 4-5 years I’ve had appointments where my symptoms have been overlooked. I’ve been told that my symptoms are due to fibromyalgia and in the same breath that it isn’t really a condition by more than one gp at the surgery. Every appointment I have I am offered a blood test and told a follow up phone appointment will be made and I never hear back off them. I personally feel now that this is a tactic to just fob me off as every doctor says at the beginning of the appointment I see you’ve been diagnosed with fibromyalgia. I was diagnosed by a rheumatologist at the QE hospital who told me it’s a very real condition not understood in the uk. Now I suffer with burning pains in my hand and occasional full numbness in my foot and hand but this is normal and I should just live with this. I have never felt so alone and frustrated I have to live in pain every single day and just deal with it im at the end of my rope. I try to be positive when I get an appointment and hope that I will be taken seriously and i always come out disheartened. I don’t get constant appointments if anything I go through a lot and don’t bother calling for an appointment because I know I’ll just come out upset. I have been told to lose weight in the past as that’s what’s probably causing my pain so I did I went from a size 16 to a ten and low and behold I’m still in agony. I struggle cooking as my hands can’t handle a lot of weight but this is yet again normal for someone of my age. Sadly I have to continue at this surgery knowing there is no point going in again for any sort of help. I wouldn’t wish chronic pain on anyone it’s the most loneliest depressing isolating thing I’ve ever been through and if you are in a similar situation and using this surgery then my heart goes out to you because there is no help for us here.
GP surgery review: woodgate-valley-health-centre
Title: Notngood
Rating: 1 out of 5
Visited: December 2022
The doctors are OK the receptionist is very rude and unhelpful. I needed some of my sons medication and the receptionist wouldn't help and was very rude. A nurse came out and was very helpful and did the job the receptionist should have I wouldn't recommend
GP surgery review: woodgate-valley-health-centre
Title: Doctor to patient confidentiality
Rating: 5 out of 5
Visited: May 2022
I called to ask to speak to a doctor today for a very personal issue. I am totally disgusted that even though i stated it was a very sensitive subject the reception staff pressured me to tell them what was wrong with me. I stated that it was very personal and I would prefer to speak to the doctor about it, to which the reception staff said can't speak to a doctor unless tell her what is wrong and then went on to say no to me speaking to a doctor. Where is my confidentiality? The reception staff are not doctors and should not really be asking what is wrong with my body and if I choose not to tell them that I am told to go to A&E instead. Totally disgusting! No wonder A&E is so full all the time. I should not have to tell reception staff what my problem is especially if I state its sensitive issue. Have been with this GP for over 40yrs, the doctors have always been amazing to me but I am getting really fed up of the reception staff pressuring for sensitive information and if you don't give they basically tell you to get lost.
GP surgery review: aw-surgeries
Title: Good GP Surgery’s.
Rating: 5 out of 5
Visited: October 2022
Very good treatment given as usual. Appointment made, didn’t have much of a wait either. Had done what I needed doing, didn’t take very long. Member of Staff very polite, happy, gave me the information I wanted to know. I’ve never had any problems with Aw Surgeries. Am a happy patient.
GP surgery review: aw-surgeries
Title: Excellent, efficient and fast response times.
Rating: 5 out of 5
Visited: September 2022
Having online contact form to complete allows for access to surgery without waiting in long telephone queues. 
Response time was less than an hour and was seen within 4 hours. 
Excellent response well done! Want to say it’s nice to offer a compliment for good service.
GP surgery review: aw-surgeries
Title: Brilliant doctors
Rating: 5 out of 5
Visited: June 2022
Doctors at aw surgery are caring have lots off time for you they do a brilliant job they do the best for me to see my preference off a doctor been with them for 21 years wouldn't change them they should be very proud off the job they do
GP surgery review: aw-surgeries
Title: Frustrating
Rating: 3 out of 5
Visited: May 2022
Trying to book a GP appointment or repeat prescription is a total joke. 
Hrs trying to get the online platform to work ( sign in) end up having to call them every time . Frustrating and a waste of time .
GP surgery review: quincy-rise-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: June 2022
All the medical team working here are extremely caring and will do anything they can to help.
I'd like to say its like an old fashioned doctors where the staff get to know you!! I've seen the same g.p every time and I'm thankful they do injections there rather than refer you to somewhere else, which you have to wait even longer.
It's great to see same same G.P unlike these big practices with many g.ps employed there.
So glad I came to this practice!!!
GP surgery review: quincy-rise-surgery
Title: Joke
Rating: 1 out of 5
Visited: April 2022
I have been a patient for 25 years never had a problem always got great service when kids were little,  I can't remember the last time I needed a GP for myself, but yesterday I did, I just needed a prescription for antibiotics, Rang a 8 told to call back at 1 for an emergency appointment, Rang at 1 said doctor would call between 4 and 6.30, by 6.45 no phone call, at 7.08 had a voicemail from doctor asking if I still needed an appointment to contact surgery, contacted surgery recorded message surgery closed, I knew they were in there till 8pm, so went to the surgery and people walking about just ignoring the door, not even an acknowledgement! So I had to in the end go to the walk in as My GP had let me down so badly, and what a total difference seen diagnosed and given a prescription, even googled and found me a pharmacy open
GP surgery review: quincy-rise-surgery
Title: Excellent care and support
Rating: 5 out of 5
Visited: March 2022
I would like to thank all the staff at Quincy Rise Surgery for all their excellent care and support during my recent illness and emergency surgery.  I am now fully recovered.
GP surgery review: quincy-rise-surgery
Title: Unsupportive and unhelpful.
Rating: 1 out of 5
Visited: January 2022
Reception unfit for purpose. Seems to believe it is there to deny help rather than provide it. Over a minute of unhelpful recorded obstruction before given a choice to speak to the next level of service denial. Despite many attempts on several occasions to ask for simple information for my severely disabled wife and being well known to this practice new excuses to be unhelpful and obstructive always seem to be in place. GP practice is unfit for purpose due to this. Why bother with a GP if the receptionist believes they are better qualified?
GP surgery review: three-villages-medical-practice
Title: Great experience
Rating: 5 out of 5
Visited: July 2023
Went for an appointment with nurse, mentioned another problem, she called for the doctor who has referred to hospital, letter of referral ready the following day. What an efficient service
GP surgery review: three-villages-medical-practice
Title: Appalling practice
Rating: 1 out of 5
Visited: May 2023
Cannot phone this practice,everything is online and apparently without talking to you this practice time can tell whether you need to see a Dr or not,most advice is go to a pharmacist or the walk in center,very hard to get any referrals,needs to be looked into.because they are not providing a  good service
GP surgery review: three-villages-medical-practice
Title: Proactive care
Rating: 5 out of 5
Visited: May 2023
Really impressed by care received- very thorough and proactive approach my doctors. Reception staff are professional and approachable. Keep up the good work 3 villages!
GP surgery review: three-villages-medical-practice
Title: No hope of improvement to this service
Rating: 1 out of 5
Visited: March 2023
The service delivered by this practice is worsening. The hardest part is actually getting an appointment. I've been registered with them for a few years now, and can definitely see its gotten worse. They are rated "Good", which Id disagree with. After waiting nearly 4 weeks for a telephone appointment with a nurse, I got a text message saying my appointment was cancelled due to strikes and rescheduled for 3 weeks from now. This was delivered on the day of the appointment, which Id kept free to be able to answer the phone. Why not inform me sooner? Made sure I was by the phone after being threatened by the practice by text, quote "The GP will call you on 13.3.23 in the morning. They will try twice. Failure to answer will be dealt with as 'Did not attend'". So Ill have had to wait 6 weeks for this phone appointment. Its like these obstacles have been put in place to discourage patients from bothering. When phoning the practice you get a long drawn out answerphone message discouraging you from proceeding with the call and trying to force you to use the website. Get through this and you've then to wait in a queue. The website has no facility to complain about the service. How would I cope it I were elderly with no internet access? I feel sorry for the staff on the reception desk, they must get non-stop complaints and threats from angry and frustrated patients desperate for some kind of 1st world service. There's a lot of talk about mental health these days, this has affected mine and must be affecting many others. I don't have any hope that things will improve either.
GP surgery review: three-villages-medical-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: February 2023
My husband and I decided to change doctors and move to 3 Villages Medical Practice 2 weeks ago. This was done so smoothly without any problems, we were so welcomed into the new practice. 
I could not believe how quickly I was given my first appointments today. It was so lovely to be greeted with a smile from the helpful receptionist and the doctor and diabetic nurse were so helpful and reassuring.
We cannot praise this excellent practice enough. The NHS at its very best . 
Thank you.
GP surgery review: three-villages-medical-practice
Title: Very good practice
Rating: 5 out of 5
Visited: February 2023
Well run practice with excellent, friendly staff. Booking system works well so getting an appointment is quick and easy.
GP surgery review: three-villages-medical-practice
Title: Very efficient
Rating: 5 out of 5
Visited: February 2023
Joined here a few days ago as I could not get an appointment at Lion Health Centre despite 3 weeks of trying. Very easy to apply, sent in the online form for an appointment ( very easy) and they phoned me back within a few minutes. Friendly staff, all good. This is how a GP practice should be run.
GP surgery review: three-villages-medical-practice
Title: Terrible
Rating: 1 out of 5
Visited: January 2023
Still not receiving follow up care or call backs from doctors as promised. Impossible to get an appointment even when I receive a text to say book the appointment as soon as possible. Incorrect medication. Brushed off without follow up. Can't get onto the website to book repeat prescription. Never seen the same doctor more than once. Sent to a pain clinic only to be asked "why are you here". No tests done just told to go back to the doctor. Very poor service in every way. I've had enough, I will now find a different way to resolve my situation as those who are supposed to provide care have failed.
GP surgery review: three-villages-medical-practice
Title: Excellent GP surgery. Efficient messaging system.
Rating: 5 out of 5
Visited: November 2022
I have been a patient of Three Villages and have used their services multiple times for myself and my two young children. The surgery has always been attentive and reactive to my requirements and I have always left feeling valued and that my issue has or is going to be addressed. I particularly think the online messaging system is very efficient, I have never had to wait longer than a few hours and it’s always been an appropriate response, whether that be a reciprocated message, a phone call or a scheduled appointment. What I particularly like about the messaging system is that you don’t have to have a protracted and as a result, frustrating wait on the phone trying to get through. Send the message and then get on with your day and wait for the reply. The email receipt of your sent message is also useful as it reassures you that it has been sent and received. This surgery should be an example to others in a challenging time for the health service. Thank you.