janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: woodcote-medical
Title: Wonderful Helpful People, Thank You !!
Rating: 5 out of 5
Visited: August 2022
Thank you to everyone at Woodcote Medical Purley.  Always there to help, even when they are super busy.  Wonderful doctors, and really lovely reception staff who always have the time to help, reassure and advice.
You all make a difference in improving our lives, despite at times having very challenging work , you are always there for us.
Thank you most sincerely.
GP surgery review: woodcote-medical
Title: Medical Support Service Second to None
Rating: 5 out of 5
Visited: June 2022
I have a number of long-term issues the latest of which started in February 2022.
I contacted the surgery for medical intervention by the Nursing team who had dealt with similar issues previously, but not as severe.  The administration staff arranged a phone consult that day with a Nurse who specialises in my condition.  She arranged a face-to-face appointment the following day and then began a long haul of sometimes painful and scary situations in treating my condition.
It became clear that further external expert advice was needed which was duly organised with photographic and online evidence being passed to these specialist services for further advice.  There were a number of experts involved in the recommendation on treatment routes to take to cure my issue.  Indeed, at one point it was felt that I would need intervention by the local A&E, but they decided that intervention should continue with my GP surgery, who continued to review, change and manage my condition.
Finally, with insistence of the surgery Nursing team a physical face-to-face intervention was arranged by the Tissue Viability Team, who had been monitoring and offering advice and medical recommendations and with the care and professional support of the Doctors and particularly the surgery Nursing team and at least two visits per week to the surgery throughout those five months my condition has now healed.
During that period, Surgery GP’s have interrupted their daily appointments to physically review my condition when requested by the Nurses, who felt it necessary.  They would consider the next approach to treating my condition.
I can only say how appreciative I am for the medical support and interventions I have received throughout the treatment of my condition and even when things looked bad, they battled through, boosting my hope that the issue could be stopped, and I would indeed get back to being health again.  I like the main points from this is I had a joined-up approach to my treatment with continuity of support from the medical staff and their external supporting specialist, without that I firmly believe that things could have turned out differently
I mustn’t forget also the help of the administration staff who helped with appointments, tests etc.  Thank you all for your continued support but particularly during the last five months.
GP surgery review: dr-johnson-and-partners
Title: Wonderful new nurse
Rating: 5 out of 5
Visited: July 2023
I don’t normally leave reviews but I was so impressed with the new nurse I feel I must! She was so thorough and professional with me and I feel so grateful she has joined the surgery . I was nervous when the last nurse left. I went in for one thing but she was happy to address other issues and actively encouraged me to ask questions. I feel I have received truly personalised care and will be asking her again in future. Please make sure she stays as she is a credit to your surgery, especially as the NHS has had such a difficult time recently. Patients do still value you!
GP surgery review: dr-johnson-and-partners
Title: Highly recommend
Rating: 5 out of 5
Visited: January 2022
Thank you so much for your sensitive and excellent care. I had an urgent problem today 
and all members of the team from reception, GP and physicians associate were kind, thorough and supportive. THANK YOU!
GP surgery review: glebe-road-surgery
Title: Outstanding practice
Rating: 5 out of 5
Visited: October 2023
I write as an older woman who has been with this practice for a good many years and received excellent care and service!  The appointment system works really well so impressively can often offer either a face to face or phone appt on the same day.  The many doctors are professional and friendly and are committed to referring on if necessary.  The skin speciality clinic is excellent and has dealt several times reassuringly with my concerns and removed a BCC mole, promptly, when diagnosed.  The receptionists are efficient and helpful going the extra mile often to sort out a health worry.  The nurses are good and offer all the necessary vaccinations.  So I have no hesitation, whatsoever, in recommending this brilliant surgery, in its lovely location, to anyone looking for a reliable and trustworthy practice.
GP surgery review: glebe-road-surgery
Title: Brilliant
Rating: 5 out of 5
Visited: June 2023
I have been there for 5 years and genuinely am so grateful to be a patient there. All GPs are both knowledgeable and empathetic. The reception staff treat you with respect and are so efficient. I have almost been brought to tears thinking of how grateful I am to be there as I have multiple mental health issues so need to regularly attend the GP. My Partner moved in with me and had a horrendous issue with his last GPs and this was corrected immediately by Glebe Road. Appointments are easy to get both emergency ones and regular ones. Can not applaud enough.
GP surgery review: glebe-road-surgery
Title: 5 Star Service *****
Rating: 5 out of 5
Visited: January 2023
I registered with this GP Surgery back in July 2023 when I moved to Barnes and I have had to access their services a number of times since due to ongoing health issues.  The service from all that work here is super - quick, efficient and caring.  I work in the NHS myself and know what it takes to produce this level of care.  Well done to all concerned.
GP surgery review: glebe-road-surgery
Title: Arguably the best GP practice in London
Rating: 5 out of 5
Visited: October 2022
I have been a patient at Glebe Road since I moved to Barnes in 2020. The GP's, Nurses and administrative staff are fantastic. Despite the extreme difficulty the NHS finds itself in I have always received excellent service and support from the people at this surgery! Thank you for everything you do.
GP surgery review: glebe-road-surgery
Title: Friendly , caring and welcoming
Rating: 5 out of 5
Visited: June 2022
Whilst waiting for my appointment I witnessed the receptionist dealing with a number of challenges.
She was kind and caring to all, showing much patience.
Wonderful to witness someone treat all with dignity and respect.
Also Thank you to the doctor for the treatment.
GP surgery review: richmond-medical-group
Title: Really listened
Rating: 5 out of 5
Visited: October 2023
This is a great practice. The receptionists are friendly and helpful and the nurses and doctors really listen. I’ve recently seen two of the paramedics and they are brilliant - they are thorough and great at explaining things in a way that makes sense.
GP surgery review: richmond-medical-group
Title: Efficient and courteous
Rating: 5 out of 5
Visited: July 2022
After moving from another practice, this was a breath of fresh air. The front desk dealt efficiently with an urgent request, and the GP was thoughtful and methodical.
GP surgery review: grand-drive-surgery
Title: Great service
Rating: 5 out of 5
Visited: December 2023
Have unfortunately had to contact the GP a few times over the past couple of weeks. Every single time they have responded very efficiently with a phone call and then either medication or an appointment. Very happy with the service I’ve received from everyone I have had contact with. The online form system has worked amazingly for me. Thanks very much.
GP surgery review: grand-drive-surgery
Title: Gone downhill, rapidly.
Rating: 1 out of 5
Visited: May 2023
Sadly, since introducing their new "online" system for booking appointments, it is now impossible to get one. With the form only being available during surgery hours, this stops anyone who leaves early for work, spends the day at work, and then travels home, with no opportunity to book an appointment unless they have internet access at work. 

Whilst many people have smartphones and laptops, my job often means I don't have an internet connection at the customer site, so I am being made to wait until I am not at work just to be able to book an appointment.

I tried to book an appointment over the phone but the very rude receptionist said I must do this online. When I pointed out that their policy is discriminating against those who do not have online access, the lady was patronising and said "i'll do it for you once this time, but next time you'll have to do it online".

This surgery regularly fails to pick up on important clinical findings, only really choosing to select a course of treatment if it involves them prescribing something, or drug pushing as I call it.

If you do manage to get an appointment, god help you if you bring more than one thing to the session as you are told off, even though you can't get double appointments.

The lack of care and compassion seen in the past months with this surgery is appalling. Unfortunately I became frustrated during an appointment because the doctor dismissed my claims. Everything is "functional" according to them. When I got a little frustrated I was patronised and said I could be referred for counselling.

Not fit for purpose anymore this surgery, so will be changing.
GP surgery review: grand-drive-surgery
Title: Booking appointments
Rating: 4 out of 5
Visited: March 2023
Grand Drive surgery have provided excellent medical advice and support to me over the years. However... I am currently finding it difficult to book in a Dr's appointment. The surgery seem to have implemented a new booking in system, which means you can't phone up for an appointment (without a long wait on a call queuing system). The system then makes you book online via their website. But when you click on the link, the online booking process is only available during practice hours. When you fill it in it says they will get back to you in 48 hours. I imagine this is an attempt to trim down the number of bookings coming in(?), but it's a very frustrating experience, just to try and book to see a GP. 

Can this be done in a better way?
GP surgery review: grand-drive-surgery
Title: Incredibly efficient and helpful
Rating: 5 out of 5
Visited: March 2023
We have 2 daughters under 5 and we have only needed the surgery for them a few times so I can't speak about what the service is like for adults. Every time we have had an illness we have registered the problem either by phone or recently via the web form. A doctor has phoned us back within the hour each time and provided advice. Sometimes we have had to go in others it is a case of monitoring. But it is extremely reassuring to know the system means a doctor will contact you with good advice.
GP surgery review: grand-drive-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: March 2023
I would just like to say that I have had the best support from the Grand Drive practice.  Recently I have spoken to and seen 2 doctors who were kind, understanding and sympathetic to my concerns which consisted of 2 different conditions within a 2 week period.  I have come away both times feeling that I have been listened to and not just another statistic.  The new booking system works really well and I was impressed with the efficiency when I received a text back after my initial contact via NHS App, to book a face to face appointment with an amount of appointments available.  

Drs receptionist often get a bad press even though they have a stressful job, but the lady on reception today was kind, patient, and helpful, even though she was really busy and there was a queue waiting (I can imagine that the new booking system has created quite a lot of querys)
GP surgery review: grand-drive-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: November 2022
Very professional, caring, listens to all ailments, organises tests to identify problem, good follow-up.
GP surgery review: grand-drive-surgery
Title: Rude and unhelpful
Rating: 1 out of 5
Visited: October 2022
You can only book appointment on Friday morning, every time you call in they will say they have no appointment slot free.  And the most importantly in a rude way.  That is not helpful!
GP surgery review: the-nelson-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
All staff are very helpful.   Always found good support.   Friendly staff. Clean premises.  Reassuring when worried
GP surgery review: the-nelson-medical-practice
Title: Forgot about me
Rating: 1 out of 5
Visited: August 2023
I phoned at 830 and was phoned back at 9 and told I am on the list for a same day consultation.  At 1745 nobody has phoned me back and when I phoned the practice again they had no record of my earlier call.  Not great patient care and very hard to get an appointment with the flawed booking system as there is no reference and you can be dropped from the list without consultation.
GP surgery review: the-nelson-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: April 2023
Any time I've contacted the Nelson, including this morning, I've been called back same day by a GP, given a face-to-face appointment if necessary, treated with respect and given any appropriate tests. I'm really grateful I'm registered with this practice.
GP surgery review: the-nelson-medical-practice
Title: Highly frustrating
Rating: 2 out of 5
Visited: March 2023
I do not think that I am alone in saying that, holding the line for one hour, waiting for someone to answer the call, when you need to speak to someone urgently, is absolutely unacceptable and highly frustrating. This has been going on forever and a day. Why can't the practice sort their telephone/answering system sorted out once and for all? We are talking people's health here, people in need of medical attention.
          vn
GP surgery review: the-nelson-medical-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: January 2023
Have been with this practice for many years and have always found the care to be excellent. The doctors are professional, kind and caring, as are the support staff. I feel very fortunate to belong to this practice !
GP surgery review: the-nelson-medical-practice
Title: Amazing reception staff
Rating: 5 out of 5
Visited: January 2023
have been with Nelson medical practice for nearly 10 years and always had great experience, drs are very professional and am always able to get appointment.
But this time I want to appreciate reception staff.
I called on 28th Feb for routine appointment and was told I will get message later today for my appointment, which I got that my appointment is on 18th March.
I called back later on same day to request to change it as this date doesn’t suit me, the lady recpeptionst was so nice, friendly and she offered me other appointment and then suggested that there are late appointments available as being a GP myself it’s not possible for me to attend appointment before 6pm.
Luckily there was a cancellation on same day and I managed to see dr on same day at 7pm.
I was impressed with the receptionist, she was very helpful, it’s sad that I don’t know her name.
GP surgery review: the-nelson-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: December 2022
The lady that changed my dressing was fab. She was patient, kind, knew was she was doing and really out me at ease. I can’t for the life of me remember her name, but I’m thankful that she was the one to assist me as it’s really helped unblock my post op fears.
GP surgery review: the-nelson-medical-practice
Title: Supportive practice
Rating: 5 out of 5
Visited: September 2022
From the moment phone answered you feel the practice coordinators listen and offer the appropriate appointment.
I was able to get an appointment set up on a Friday afternoon after returning from holiday for a severe ear infection. Dr on call booked me in herself for review the following week, ensuring continuity of care plus listened and sorted out other long term issues. 
Thank you to the whole Practice for their hard work and professionalism when the pressures these past 2 years are immense and ever growing.
GP surgery review: the-nelson-medical-practice
Title: If u get to see a GP it’s very good
Rating: 3 out of 5
Visited: June 2022
Centre closed 1/2 day for staff training - could it not have been phased, departments/zones?
Over 40th in queue (maybe higher as above 30 they don’t say - 45mins
Once granted appointment- great care! 
Why are new patients being continually registered when they cannot adequately service those on the roll? 
Maybe reintroduce the Senior Nursing team who deal with less important issues and can prescribe some medications
GP surgery review: the-nelson-medical-practice
Title: Best practice I've ever used
Rating: 5 out of 5
Visited: June 2022
This is easily the best practice I've ever been registered with. I have a long term mental health condition and this is the only practice that proactively contact me for a medication review and blood tests. They also have a lot of in-house services so when I needed an ECG, I just got sent down to have it, no need for another appointment or to travel elsewhere. Yes, it's difficult to get an appointment but that's not a practice issue, it's national. You don't get the same Dr consistently but again, national issue not practice specific, but I've always found each Dr compassionate and helpful, despite the pressures they're no doubt under. Receptionists are also really friendly, helpful and deliver on what they say they're going to do.
GP surgery review: brunswick-surgery
Title: Excellent Service
Rating: 4 out of 5
Visited: February 2023
Three members of my family have needed to contact Brunswick surgery over the past few weeks and each time have been met with extremely efficient and helpful service. Prompt offers of appropriate same day reviews, including great flexibility in timing. Also used the out of hours service which was again very efficient, giving us an appropriate treatment and plan within an hour of calling up.
GP surgery review: brunswick-surgery
Title: Exceptional
Rating: 5 out of 5
Visited: January 2023
This surgery offers an outstanding service. You can always get a same-day appointment with a doctor.  You have a choice of male and female doctors and everyone from the reception team to the medical practitioners are warm and friendly. You are never made to feel like just a number and (despite all of the team working flat-out), you never feel rushed.  The online service is straightforward and user-friendly -even for those of us with limited i.t skills and/or patience. 
 
Members of staff exceed all expectations in their professionalism, their  ability to listen, their willingness to help, and the speed in which referrals are made. 

It would be truly difficult to find a better surgery elsewhere. I've had great Gps before (across several London boroughs) but Brunswick is exceptional.  I am both lucky and grateful to have benefited from the outstanding care offered by all of the Gps, physios, nurses, and reception staff at this health centre.
GP surgery review: brunswick-surgery
Title: Face to Face appointments with same Doctor
Rating: 2 out of 5
Visited: April 2022
Having suffered a fall mid-April, fracturing 4 ribs and puncturing my lung on the right hand side. I am appalled by the lack of care shown by the 6 different doctors I have managed to see face to face. Only 1doctor have I seen twice. I am in more severe pain now than I have ever been, and I have difficulty breathing. I have had only 1 X-Ray some time ago, which was apparently normal. I have never had a scan to reassure me that my lungs are all well and also why I am suffering such pain now, 6 months later. I cannot sit comfortably, I cannot lie comfortably, and on my worst days I don’t know what to do with myself. None of this seems to spur the Doctors into activity and I am currently using the Lydocaine patches which I was using while in hospital. Painkilling tablets, even Cocodamol, do not help with the pain. I have tried so many times to get an appointment with a doctor with no luck, that I feel I am treated with negligence. My family cannot understand the lack of care that I have received, and nor can my Carers. I feel acute pain in my rib cage so sharp that I have to cry out and hang on to something. It is always shrugged off as normal and I am told yet again that it can take 2 months, 4, 5,6 months, even a year before I fully recover. I was in far less pain 4 weeks after I was discharged from Hospital and more confident. My Carers say that I am doing too much, the doctors say I have to push through the pain, though how I manage that when just breathing is painful I don’t understand. I long for my previous doctor whom I saw constantly and who could tell at a glance how I felt. He and his 3 colleagues were all familiar to their patients, who were then familiar to the doctors.. I understand that “things are different now”. However, I have friends elsewhere who have a good relationship with their doctor even now instead of being passed from pillar to post. On several occasions on a phone call to a doctor, I have suggested a possible aid for myself which has been acknowledged as a good possibility to try. My mental health has been discussed far more frequently than my broken body, without a thought that the lack of interest in my physical health is causing anxiety, not only for me but for my children also. I am becoming more and more worried.
GP surgery review: brunswick-surgery
Title: Really excellent practice
Rating: 5 out of 5
Visited: April 2022
After a phone conversation with one of the doctors I booked a follow up face to face appointment this week. The doctor was extremely thorough and listened to my present condition and family history carefully. I was then offered follow up tests for the following week, after the Doctor gave considerable thought to what I needed next. Really well managed GP with two excellent consultations. Thank you.
GP surgery review: central-surgery
Title: Online booking
Rating: 3 out of 5
Visited: October 2023
The online booking system is rubbish. I'm a 34 year old man who is on computers and various computer systems and apps all day and the booking system makes no sense. I'm struggling so how on earth are old people managing?
GP surgery review: central-surgery
Title: Totally unhelpful
Rating: 1 out of 5
Visited: February 2023
I am suffering extreme pain following colorectal cancer radiotherapy. I need to see a GP to check that the dressings and medication are correct. A 10 minutes consultation maximum. The receptionist would only give me a telephone appointment for two weeks in the future which is clearly a total nonsense. Why a surgery would entrust triage to an untrained and unqualified receptionist is a mystery?
This surgery used to be quite good a few years ago but definitely not anymore. I certainly wouldn't recommend them unless they significantly improve their service and attitude to customers.