janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: posterngate-surgery
Title: Poor service
Rating: 1 out of 5
Visited: January 2022
It is currently impossible to even get to speak to a GP at this practise let alone see one.

Anything requiring a face to face appontment is simply referred to a nurse or you are sent to hospital.

Are GPs busy? Doing what I'm left wondering...it certainly isn't seeing patients.

Extremely disappointed.
GP surgery review: south-milford-surgery
Title: Terrible customer service
Rating: 1 out of 5
Visited: January 2022
On the last two occasions of having to phone for an appointment, I was left feeling like I was an inconvenience. An annoyance. Like I shouldn’t be phoning. I have been sighed at. Been told how busy they are and that’s why they’re being short with me. 
While I understand reception staff receive the brunt of disgruntled patients, I have never been anything but polite and friendly and certainly don’t warrant the attitude given. 
I don’t choose to be ill. Nobody does. A little empathy and friendliness can go a long way.
GP surgery review: haxby-group-practice
Title: Great experience
Rating: 5 out of 5
Visited: April 2023
contacted doctor this morning  I was called back in minutes and the doctor dealt with my problem and sent medication imediatley
Fantastic service the best I could have asked for
GP surgery review: haxby-group-practice
Title: Would Not Recommend
Rating: 1 out of 5
Visited: March 2023
Been trying to get my son in to see a doctor for the past 3 weeks, to be told they can only give me a telephone appointment which is over a month away and If it becomes more urgent to ring 111 or I can ring back every day to see if they can fit him in but would recommend for me to fill out online form for it to be ignored. Honestly disgusted with the service. What does it take for you to actually see a doctor? Wouldn’t recommend I wish I never changed over to this practice I should have stayed with modality.
GP surgery review: haxby-group-practice
Title: Disappointed patient
Rating: 2 out of 5
Visited: March 2023
Been with this practice for over 30yrs. 
Originally this practice was outstanding, but for the past couple of years Haxby group practice (Gale Farm Surgery) has been very much lacking as a practice for its patients.
I have heard many complaints from locals from not getting to see a doctor, waiting 8 weeks for an appointment, waiting forever for phone to be answered when making an appointment you probably will not get for months.
 My complaint is when i put a repeat prescription in at the surgery, 2 weeks before prescription is due, as they ask for 10 days grace to do their administration (seems a long period of time for paperwork to be taken out of a box and for a qualified person to read it and electronically send prescription to chemists), and when i go to my chosen chemist, again 2 weeks after i put prescription in at the Gale Farm Surgery, the chemist (Wayne's Road) tells me my prescription has not been received and i should go back to my doctors to sort things.
This has happened on a number of occasions over the past few years. 
So i am travelling to the chemist for my tablets, which aren't there, travelling back to the doctors (to ask what has happened) and then travelling back to chemists, then travel back to the doctors, then travel back to the chemists etc, etc, etc.
Very frustrating and annoying
Very expensive having to travel, on numerous occasions, back and forth to chemists and surgery for somebody else's mishaps.
And very very stressful not knowing if i am going to receive medication or not.
Regards,
A very disillusioned customer (patient).
GP surgery review: haxby-group-practice
Title: The government takes a quarter of my wages for this!
Rating: 1 out of 5
Visited: March 2023
I waited 1 hour and 25 minutes for someone to pick up - no offer of a call-back service
I needed a blood test and a doctor's appointment
I was told they have no nurses and my blood test would be another 5 weeks
I was also told that a doctor would call me in the morning (today)
I cancelled all plans for the morning only to have a secretary call me twice
Then I get a text telling me that they 'aim' to get me an appointment within the next 8 weeks
GP surgery review: haxby-group-practice
Title: Shocking shocking service
Rating: 1 out of 5
Visited: March 2023
After following the procedure on the online service for an appointment regarding our 16 year old son how needed to see a doctor regarding tonsillitis. We made the request first thing on the Thursday morning 23rd March , we had absolutely no response apart from a text saying thanks for requesting an appointment, no appointment but please can we share your details with our pharmacy, now 5.30 pm and at York hospital with our son due to his airway narrowing. Absolutely discussed at this medical practice, difficult times through covid and fully understand phone discussions prior to seeing a doctor face to face , however the world has had the need to all go back to work except doctors and trying to see a doctor, please stop using covid as an excuse and your patients that you are paid to see .
GP surgery review: haxby-group-practice
Title: Disgusting service
Rating: 1 out of 5
Visited: March 2023
I have been on hold on the telephone 1hour and 27mins just to move down 3 spaces in the queue. You have just added more stress to my already very high blood pressure, which i can't get in to see a doctor for and can't take the medication prescribed because I now have to wait another 3 days for blood tests to be done!! You need to start caring abit more about your patients!!!
GP surgery review: haxby-group-practice
Title: Disappointing
Rating: 1 out of 5
Visited: March 2023
Booked an online appointment mid December 2022. Got an appointment 13 weeks later in mid March 2023. 
I had two issues by this time. One was a pain down my leg when driving for longer periods, and the other was issues related to my prostate. 
I was referred for a physio assessment which at this time, mid September, has not happened. 
The second issue, the prostate, I asked for an MRI scan as I have a family history and have some symptoms. I was absolutely flabbergasted when the doctors reply was ‘ that’s expensive’. They did refer me for an urology appointment which again I have not received. 
The result of the leg ache is I have paid for three osteopath appointments and the conclusion is I should return to the doctors and ask for an mri. I can hear the response. 
The result of waiting for the urology referral is that I paid for an mri scan which was done on the 11th of July, got the results on the 14th. Took the results by hand to the GP. Enquired a month later as to the outcome to be told they wasn’t on the system. Took another copy to the GP and they are now on the system but still no word from the urology dept. 
It is not surprising that prostate cancer is the biggest issue for men if this is the timeline of the service we are receiving from GP’s. 
Women get breast scans through their life, why don’t men get a similar concern over their prostate?
GP surgery review: haxby-group-practice
Title: Quick response and support
Rating: 5 out of 5
Visited: February 2023
I have been very grateful for the prompt responses when, recently, I have needed reasonably urgent care. It was forthcoming, with lovely, caring doctors, respectful, thorough and kind receptionists answering the telephone calls, and the overall impression of people actually responding when one sincerely needs help.
GP surgery review: haxby-group-practice
Title: Atrocious
Rating: 1 out of 5
Visited: February 2023
Worse surgery I’ve ever been to. In the 5 months of being a patient never been able to speak to a doctor or nurse in person. Only get rude text messages, incorrect information from reception staff. I’m changing practice, absolutely disgusting service.
GP surgery review: haxby-group-practice
Title: Can’t get Appointment
Rating: 1 out of 5
Visited: February 2023
Have been told I don’t need urgent appointment You will get one in 8 weeks  Have lost hearing in left ear so I am now deaf in one ear for 8 weeks  It could be infection or something more serious seems like they couldn’t care less.
GP surgery review: jorvik-gillygate-practice
Title: Online consultation never available
Rating: 3 out of 5
Visited: May 2023
The website has a link to "Consult GP online" however it is closed down and tge message on screen always says it will be open tomorrow at 8am....tomorrow never comes as same message appears every day!
GP surgery review: jorvik-gillygate-practice
Title: Thank You
Rating: 4 out of 5
Visited: November 2022
I am 85 years old and I attended Woolpack House on Thursday 3rd November for a doctor's appointment. On departure, while I was reporting to the Reception Desk about an administrative matter, I began to feel faint. I realised that I needed to lie down promptly - and the receptionist kindly helped me to lie down safely and quickly on the floor. The reception staff were superb and found me a blanket and pillow. One member of staff stayed with me, and very shortly two doctors appeared. I was helped to a side room, an ambulance was called - and I was taken to A&E at York District Hospital. My wife and I have been patients with Jorvik Gillygate Practice since those far-off days when the surgery was actually in Gillygate. There have been many changes over that time - not all for the better e.g. I am frequently frustrated by the below-standard telephone answering service (a common complaint) but the medical treatment that I receive has always been first class - and all the help, attention and kindness that I was shown last Thursday was exemplary. I wish to record here my special thanks to that receptionist who stayed with me throughout the episode, and to all the other members of the team.
GP surgery review: jorvik-gillygate-practice
Title: Lack of service
Rating: 2 out of 5
Visited: October 2022
Called at surgery after spending over two hours waiting for them to answer the phone. Needed some details to be able to register with the NHS app for my prescriptions. Receptionist told me first that I should ring NHS, then said to give my email and she was sending me an email with the necessary details as we spoke. Well, twelve hours later and nothing.
GP surgery review: jorvik-gillygate-practice
Title: Very well organised
Rating: 5 out of 5
Visited: October 2022
Went for flu jab. In and out within 5 minutes. Although it was busy everybody was polite, friendly and helpful as usual.
GP surgery review: jorvik-gillygate-practice
Title: Excellent service
Rating: 4 out of 5
Visited: October 2022
I went to flu clinic without an appointment. The staff put me in a line immediately and within 10 mins I was called up and given my flu jab. This was far better than I had anticipated 
.
GP surgery review: jorvik-gillygate-practice
Title: Flu jab
Rating: 5 out of 5
Visited: October 2022
Had my flu jab on Sat 29th Oct. Really quick and well organised.
Was asked if I wanted to have the Shingles, to which I said 'Definitely not'. It turned out I was being asked if I wanted to have the Shingles jab while I was there. So I had that one as well.
GP surgery review: jorvik-gillygate-practice
Title: Really well organised Flu Clinic
Rating: 5 out of 5
Visited: October 2022
Husband & I presented ourselves, by appointment, at the recent Flu Clinic. We were dealt with speedily ,professionally & courteously from signing in at Reception, through the short queueing process & into the doctor's surgery, who quickly administered the necessary jabs most efficiently. He carefully checked all the necessary allergy questions etc , but we never felt hurried as he was most calm & accomodating considering the large volumes of patients waiting in the numbered lines to visit whoever was their appointed doctor . We both sincerely thank Jorvik for this excellent service, & the NHS as a whole , even though things are not too easy at the present.
Jacqui & Stuart Anderson. p.s. I'd have appreciated a Smartie or two for my bravery however, as our doggo received a treat last week when he was given his annual inoculations ! Lol!
GP surgery review: jorvik-gillygate-practice
Title: Swift jab
Rating: 5 out of 5
Visited: October 2022
Went to the flu vaccination clinic, which was very well organised. I was out within 5 mins. Good job!
GP surgery review: jorvik-gillygate-practice
Title: Flu clinic
Rating: 4 out of 5
Visited: October 2022
This comment only refers to the flu clinic on 29 October.

Patients were being allocated to one of 5 queues. 4 of the queues were nicely moving along, but my queue was stationary. Eventually there was some movement, but extremely slow. We established that this queue was being dealt with by a doctor, rather than a nurse ( although a receptionist tried to deny that, even though it was a fact).

The situation became so ridiculous that people were arriving and almost able to go straight in to be seen, whilst we were still in our ( increasing) queue. It was very crowded and we had nowhere to stand that wasn’t in someone else’s way. Eventually they had to stop anyone else from entering the building.

The receptionist said we couldn’t be seen by anyone else ie in a different queue. It was all done electronically.

I assume that perhaps people were taking the opportunity to ask the doctor other unrelated questions and that was slowing him down, as when I was eventually seen, I was in and out in a minute.

If the system is that patients have to be ‘allocated’ then it would be better to have all nurses administering the jabs to avoid this inequality of experience.

I think it’s the case that people generally don’t mind a short wait, and we are lucky to have this opportunity, but what people do mind is when they can see is a system is clearly not fair and is badly organised.
GP surgery review: jorvik-gillygate-practice
Title: Flu Clinic
Rating: 5 out of 5
Visited: October 2022
A well planned Clinic, resulting in a smooth flow of patients, both in and out of the Surgery.

My injection was undertaken in a friendly, professional manner
GP surgery review: my-health-group
Title: No communication
Rating: 1 out of 5
Visited: March 2022
They cancelled my appointment without telling me.  I had made the effort to get to the surgery only to be told I was not going to be seen.   Very poor communication.  A text telling me of the appointment then nothing else to let me know it was cancelled.  They used to be pretty decent pre covid, but have failed big time on this occasion.
GP surgery review: the-park-surgery
Title: Let down by practice
Rating: 3 out of 5
Visited: November 2022
Husband attended with chest infection.  Found AF and told to make his way to hospital.  In December AF flared up again and taken by ambulance to hospital.   Have tried to see GP to find out more about condition but still have not managed to arrange.   I contacted them myself for a back problem and told to go to A&E without seeing a doctor and ask for a MRI scan.  Did as instructed and told the advice I had been given was inappropriate.  Tried to speak to surgery again to request a referral for the scan or to a neurologist but got cut off twice.  Have since arranged this privately but what will happen if investigations are needed as I don't have insurance.
GP surgery review: the-park-surgery
Title: Blood test
Rating: 1 out of 5
Visited: November 2022
I had my bloods taken at park surgery, I was very nervous as you can imagine. I had never been to this surgery before and I certainly would never go back! 

The lady who took my bloods had an awful attitude, she was sassy and spoke down on me. She used mean sarcasm when I explained I didn’t know where to sit in the waiting room for my blood test! 

My mum takes bloods in the hospital and is always kind to her patients by reassuring them whether they are nervous or not. 

And I understand that it has to be a quick process but my gosh she wanted me in and out as soon as possible, no smile and no politeness whatsoever!
GP surgery review: the-park-surgery
Title: No Care provided by GP
Rating: 1 out of 5
Visited: October 2022
>1hr waiting times on phone calls, yet no appointments available. 

I have been requesting my hrt medicine to be made available to be ordered from nhs app since a year, no actions by surgery.

Phone calls go unanswered, emails never get any reply

Worst experience ever with a surgery in uk
GP surgery review: the-park-surgery
Title: Shocking
Rating: 1 out of 5
Visited: June 2022
Contacted the practice in regards to a direct family member about a difficult situation. Looking for advice on how to approach the subject. I left my contact information and was told I would receive a call later on that day.
No call received but a text message from the doctor was sent addressed to myself but sent to the family members number! Obviously being a sensitive subject this did not go down well. I then rang the surgery again to raise the issue but was fobbed off with patient confidentiality which was irrelevant to the subject. The relationship is now strained and I am no further in helping my family member
GP surgery review: the-park-surgery
Title: Poor administration
Rating: 2 out of 5
Visited: April 2022
I was hospitalised by Covid and on discharge the hospital notified my GP who asked me to make an appointment which I did.

 A telephone appointment was arranged. The GP called me on my mobile but due to poor service where I live, the call went straight to voicemail. The GP didn’t call my landline (which they’ve had on record for years) but left a voicemail asking me to call back but didn’t give a direct dial number. My only choice was to call the generic surgery number which, because this was an 0730 appointment, went to voicemail telling me to call back after 0800 when the surgery opened. I called back at 0800 and was told I was 47th in the queue! I gave up. 

Why didn’t the GP call my landline? Why didn’t the GP leave a direct dial number for me to return the call? 

Poor administration resulting in unnecessary extra demand on an already stretched service.
GP surgery review: the-park-surgery
Title: Great service
Rating: 5 out of 5
Visited: April 2022
Booked telephone appointment, GP phoned back when expected. Medication prescribed. Drove to surgery and parked with ease, picked up prescription from surgery which was clean and no queue. Felt a lot better. Great service, great practice.
GP surgery review: norton-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
I would like to thank Norton medical centre for your very efficient service. I phoned needing an appointment the receptionist was so helpful within an hour I had a call from the GP then a visit to the surgery where I was seen promptly then referred for further tests. The GP was so kind and helpful.
Keep up the good work Norton Medical Centre your doing a great job.
GP surgery review: norton-medical-centre
Title: Terrible service
Rating: 1 out of 5
Visited: March 2023
I’ve been a patient at this surgery all my life at one point in time they offered a good service but now It is a joke. Trying to get an appointment with this practice goes like this. You ring at 8:30am and stay on the line for 25-40 mins only to be told that they are no appointments left call back tomorrow to do it all again. I asked could I get an appointment for another day (in the past they use to do this), since my problem is not urgent I could wait though I am slightly concerned if I am causing more damage In the long run by using the area that’s causing pain. but alas appointments are only for that day which is difficult if you work I can’t exactly go to my boss at 10am that day and say I need to be away by 1:30pm especially as I am a delivery driver. I know you can book online but last time I tried the only appointments available were for the phlebotomist. I even used the e-consult with another problem I had about a year back since I was in the same scenario but no one replied. I am in the process of trying to see a podiatrist about my issue as I know I have little chance of actually seeing a doctor here.
GP surgery review: norton-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: March 2023
I moved from Bradford to Norton and registered at Norton Medical Centre and I can honestly say I have never seen a system like the one they use, if you call for an appointment you can't get through even after days of continuesly calling, if you go down to the practice they tell you that they don't make appointments over the counter and that you have to call, it's a no win situation, you can't book appointments on the online system so I don't know why they have that, the emergency services and the walk in Centre at teeside hospital must be so tired of having to deal with patients from the Norton medical centre it's disgusting.
GP surgery review: norton-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
Doctors and nurses are all caring and interested in your health. Easy to talk to do follow ups if required, all receptionists and office staff are very pleasant and helpful, glad to be in this practice and would recommend it to any one.
GP surgery review: norton-medical-centre
Title: Shocking service
Rating: 1 out of 5
Visited: March 2023
Trying to get through is a nightmare. I rang at 8.30 am eventually spoke to someone by 9.10 am to be told no appointments available and to go to urgent care. If we didn't have to explain everything first to a reception then wait for a call from gp before been told we need to be seen in surgery they could fit more patients in for actual appointments. So much time wasted on phone calls, technically if I get a call from gp then I have to attend surgery that's 2 appointments I've had which could be 1 for me and 1 for someone else. This is rapidly getting worse and something needs doing.
GP surgery review: norton-medical-centre
Title: Excellent surgery during difficult times
Rating: 5 out of 5
Visited: March 2023
Brilliant surgery, yes they are very busy and sometimes it is difficult to get an appointment but when this happens they tell you know where else you can receive care. They should not be expected to have unlimited capacity but people these days do. I posted this after seeing someone on Facebook trying to encourage others to leave bad reviews - it should not be allowed! If the surgery was so bad you wouldn’t have to do that. I worry about losing good doctors because of the treatment they receive online. 
Thanks to the staff. Most patients are very grateful and able to understand what is going on in the world right now. Please do not leave because of a few bad patients. Thank you.
GP surgery review: norton-medical-centre
Title: Shocking
Rating: 1 out of 5
Visited: February 2023
I have been trying to contact the surgery with an ongoing problem they havnt sorted over the past year and keep fobbing me off
Today the pain has gotten so bad rhat ive taken time iff work so thought i would be on the ball and ring at 830, shocked to hear id got straight through but then to hear the message - all appointments for today have gone - how on earth does that happen and how are people supposed to ger seen
My problem has got that bad im actually worried it is something serious, urgent care wont see me because its been ongoing for more than 2 weeks
I would not recommend anyone to use this practise 
Why they took away the token facility is beyond me at least then i could go at 8 and know i would get at least a phonecall
Instead all i have to do is suffer
GP surgery review: norton-medical-centre
Title: can't get an appointment
Rating: 1 out of 5
Visited: January 2023
Every time you want to make an appointment, you must call at 8am and stay on hold for hours. As I work full time, this isn't possible. After getting in touch I was told to attend the surgery at 8am to stand in a queue to make an appointment, the fact that I work full time is lost on the staff. The e-consult system is also a joke. I can't fill in the form as I'm at work and the one time work allowed me to do it, the e-consult was full and closed! This surgery is for non workers only. Find another surgery, this one is useless.