janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: amwell-surgery
Title: Certain activities 8n breweries
Rating: 2 out of 5
Visited: February 2023
I asked a simple question, why has one of my repeat medications been removed from the online ordering system. I sent the request via that system.

Two days later the medication was still not added online, and so I called to ask for it to be sorted out. I made it very clear that all I needed was it re added to the online system as I need to update it to be issued to a different pharmacy when I'm able to request it on the 9th February.

An hour later, I get a text message to say it has beed readded. So I checked online and the prescription had been issued to my usual pharmacy just as I was trying to avoid.

On calling the surgery again, saying that you (the practice) have issued it as I asked not to and it would be a problem now. The lady I spoke with went on and on about 'she' hadn't issued the prescription, the doctor had. She didn't seem to understand that when I said you had issued it, I meant the practice, even when is explained it several times. She then obviously spoke with her colleague, who happened to be the person I spoke to originally so I got another call again saying "I didn't issue it the doctor did".

This seems petty, but the organisation and administration at Amwell Surgery yet again is wanting, and the attitude of "not me" i.e finger pointing rather than collective responsibility is the norm there.

I fully understand the pressures the NHS and that particular surgery are under, but some good old Customer Service is dearly lacking there.
GP surgery review: amwell-surgery
Title: Amazing receptionists, nurses and Doctors
Rating: 5 out of 5
Visited: October 2022
Everybody is so helpful and polite at this surgery: whenever I phone to book an urgent appointment for my kids, myself or my husband, the ladies on the phone try their very best to find an appointment. 

Once at the appointment, the nurses and Doctors talk politely and with much respect to their patients. 

The ladies at the reception are very helpful as well. Whenever I have asked for copies of my blood test results or asked them to reprint a blood form, they did so willingly. 

I have been registered to 3 different practices and I can say that Amwell Surgery is the best so far!

Keep up the amazing job! I am really impressed!
GP surgery review: amwell-surgery
Title: Helpful advice & support
Rating: 5 out of 5
Visited: March 2022
My experience of Amwell View surgery is very positive in general. Yesterday we needed some advice about my son's asthma. The nurse who called me back at the time promised was so understanding, helpful and proactive. I was so impressed with the interaction with her and how carefully she looked into my son's case. Thank you for providing such a great service in the local community, even when resources are incredibly stretched. It is much appreciated by myself and family.
GP surgery review: hailey-view-surgery
Title: Awful
Rating: 1 out of 5
Visited: October 2023
Rang up today  got told by the receptionist I would receive a call back within an 1hr   8hrs later I received a call ..absolute joke
GP surgery review: hailey-view-surgery
Title: Hopeless
Rating: 2 out of 5
Visited: March 2023
They only give out lab results between one and two. Yet when you phone message says closed for staff training , this has been like this now for two days. How are we supposed to get results?
GP surgery review: hailey-view-surgery
Title: Caring and professional support
Rating: 4 out of 5
Visited: March 2023
I was called for a routine annual appointment. My appointment was for 9.00 am and I was called in on time. The doctor could not have been more welcoming even though we had never met before. She listened and had read my notes before hand and so our ‘chat’ was productive. I was also able to discuss other issues and did not feel at all rushed. There were 2 actions arising from the appointment which were added to the doctors not inconsiderable pile. I received a text at the end of the day to arrange a referral and the following day another text to pick up paperwork. The doctor could not have been any more efficient! I cannot fault the empathy shown or the follow up.
GP surgery review: hailey-view-surgery
Title: Personal Doctors
Rating: 5 out of 5
Visited: March 2023
I’ve been with this practice for almost 40years, I’ve seen doctors come and go, my 5 children were all looked after by them, now I’m older I’ve  needed their service more than ever and have always been treated with respect and kindness at all times
GP surgery review: hailey-view-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: September 2022
Every single member of staff at this service is friendly and helpful. They always ensure they help as much as they can, especially with getting appointments for my young children. Strongly recommend
GP surgery review: hailey-view-surgery
Title: Unhelpful, Going Downhill!!!
Rating: 1 out of 5
Visited: August 2022
I am disabled and had an accident and needed my medication ASAP. Asked doctors to help with my repeat prescription (which they have done before) and was told no you need to phone pharmacy to get urgently. So phoned pharmacy was told they have medication but they have to wait for prescription to get to them and to phone doctors to make sure they have received the request. So phoned doctors just to be told that I'm lying about being given a prescription over the phone and sent to pharmacy. Then told that even though I'm out of my medication (due to ms and memory issues) I will still have to wait 48 hours for medication. This is unexceptable! If a patient is out of medication then surely the doctors should help, especially with patients with MS! And this was the manager of the surgery! Bring in another manager as needed urgently!!!!!
GP surgery review: hailey-view-surgery
Title: Appointment system is appalling
Rating: 1 out of 5
Visited: June 2022
The surgery is predominantly conducting telephone consultations, However the ability to schedule a telephone consultation is still in excess of Two weeks. Covid is now used as an excuse for poor performance, scheduling and an inability to provide an appropriate service to patients.
GP surgery review: hailey-view-surgery
Title: Exceptional customer service
Rating: 5 out of 5
Visited: May 2022
A mix up with my batch prescription was resolved with friendly and exceptional customer service from the reception staff who followed up exactly as promised to ensure a speedy and efficient resolution.  Many thanks.
GP surgery review: hailey-view-surgery
Title: Appalling
Rating: 1 out of 5
Visited: January 2022
My family has been patients of this surgery for over 30 years. We are all going to leave. It has always been difficult to get an appointment. Even before Covid. But since Covid the practice has made it even more difficult to get access to the GP's. You need to call (with 100's of other patients) at 8am in the morning to try and get an appointment for the day. If you are lucky you might get one, if not you have to call back the following day to try again. There is no option to book an appointment in advance. After being on hold for 30 mins+ you are advised to go online to put in a request for an appointment. These requests are added to the long list. If lucky you will get a call back. Reception staff are rude and dismissive. I have not manage to get an appointment with my GP for over a year and I have had to go to A&E for help. 
Do not join this surgery.
GP surgery review: park-lane-surgery
Title: 50+ years without ever a complaint
Rating: 5 out of 5
Visited: October 2023
My husband and I signed onto the practice over 50 years ago and have been delighted with the medical treatment and help we have received throughout that time which has been excellent.  My husband died recently,  but he had received regular monthly visits and the best of  care from the doctor. which was a great help to him and to me!   I am so grateful to the Practice Manager, office staff, nurses and all the doctors too, for all the  help they have given.  I would not hesitate to award 5 stars to this practice.
GP surgery review: park-lane-surgery
Title: Can’t get an appointment
Rating: 1 out of 5
Visited: May 2023
Today I called the surgery to try to make an appointment for my very ill husband 
I started calling at 8.00am and was cut off 18 times until finally at 8.43am I was told all the appointments had gone. I was actually in the surgery whilst I was doing this and the receptionist could not help me to get an appointment. I finally broke down in tears and one of the nurses took me into her office but no appointment was given. I was told I would have to go through the whole procedure again tomorrow or take my husband to A & E.
Why oh why is it so difficult to see a GP? I was told there was only 2 GP’s working today. This cannot continue you cannot treat people like this.
GP surgery review: park-lane-surgery
Title: Dreadful surgery, getting worse by the day
Rating: 1 out of 5
Visited: March 2023
The doctors are very good, if and when you can get an appt.  The management of the appts are absolutely dreadful.  How in this day and age should we be expected to ring at 8am or 11am to get an appt for that day, by the luck of the draw.  As soon as you ring, or go online at that time, the appts are already filled.  I am a pensioner but heaven help me when or if I reach a ripe old age that I will be able to cope with this frustrating method of getting an appt.  I would like to send an email to my doctor with a simple query.  Is this possible?  Oh no.  I have to go online at 8am to do this and only can if I'm one of the luck few that get through.  I can't say how dissapointing, frustrating and angry the surgery makes me and my friends who are also registered here.  I'm sure they are responsible for our blood pressures rising and ending up feeling generally unwell at just the thought of trying to communicate with them.  Also, how they managed to get a 'good' inspection, I have no idea.  It must be the lovely doctors who, as I said are very good once you manage to see one which is not likely.
GP surgery review: park-lane-surgery
Title: Nurse commendable
Rating: 4 out of 5
Visited: March 2023
Following a procedure at the surgery, the nurse made me feel calm and relaxed. Her communication skills  and tips to make the procedure pain free were excellent.  A true professional who cares about the service she provides for her patients.  Keep up the good work.
GP surgery review: park-lane-surgery
Title: First class practice
Rating: 5 out of 5
Visited: March 2023
Family well cared for. Excellent communication and prompt response to issues. Friendly staff, nurses and doctors. Highly recommend.
GP surgery review: park-lane-surgery
Title: Impossible to get through
Rating: 1 out of 5
Visited: February 2023
Impossible to get an appointment, you’re just met with automated voicemail saying they’re at full capacity and have no spaces left. If you then visit the surgery and speak to reception they tell you to phone up as they can’t make appointments in person… all round ridiculous surgery and staff.
GP surgery review: park-lane-surgery
Title: still no repeat presciption
Rating: 1 out of 5
Visited: January 2023
I filled in a repeat prescripjust how long does it take to email a repeat presciption to the chemisttion for the pill over a week and a half ago. the chemist still has not received this presciption and i am running out. it is impossible to get through on the phone as if you suceed in connecting your are instantly cut off and have to start again. i have neither the time or the money to beable to do this. this surgery treated its patients as if they were an inconvenance
GP surgery review: park-lane-surgery
Title: Ridiculous appointment service
Rating: 1 out of 5
Visited: January 2023
I can't fault the doctors in any way once you actually get to see them. But the problem is trying to. Reading at 8 a.m. or 11 am on the day you need to see the doctor is frankly ridiculous for those who work. In order to book time off work to see the doctor I need to let them know in advance so this system doesn't work for those who are employed during the day. I have been told that pre booker full appointments are no longer available as they are short staffed. So in order to see the doctor I need to take a morning off work to try to attempt to ring in and then there's no guarantee I can see one. 
Trying to book an e consult appointment is just as frustrating. What happened to good old fashioned calling the surgery, making an appointment see the doctor in advance, then seeing the doctor???
GP surgery review: park-lane-surgery
Title: Impossible to get through
Rating: 1 out of 5
Visited: November 2022
I called 204 times to get an appointment. Not once did they answer so I had to give up. Disgustingly poor level of service.
GP surgery review: park-lane-surgery
Title: Good   Practice
Rating: 4 out of 5
Visited: October 2022
went for smear test today .nurse was very friendly and helpful.
made me really comfortable.  Really good environment.
GP surgery review: the-limes-surgery
Title: Amazing Practice
Rating: 5 out of 5
Visited: March 2023
Great practice! My family have been coming here for many years. It has gone through some changes but in the last year it has been revolutionised since the new partnership took over. Thank you for your endless work.
GP surgery review: the-limes-surgery
Title: Amazing quality of care
Rating: 5 out of 5
Visited: February 2023
I left a google review but felt compelled to also leave one here. Having been speaking to friends I have to say we are luck to be patients at The Limes. The practice as been outstanding in the last year, from the receptionists to the doctors.
GP surgery review: the-limes-surgery
Title: Quick Response
Rating: 4 out of 5
Visited: January 2023
Just to say I have been impressed by the very rapid response to my e mail regarding prescriptions. Half an hour is extremely quick in my book. After 83 years as a patient at this practice it's good to know one can still get quick help and information.
GP surgery review: the-limes-surgery
Title: Going beyond
Rating: 3 out of 5
Visited: December 2022
I wanted to say thank you. Today I managed to get my youngest an appointment but when I arrived and all 3 children were now unwell the practice went out of their way to get the other 2 booked in with the duty doctor - thank you
GP surgery review: the-limes-surgery
Title: very helpful
Rating: 5 out of 5
Visited: November 2022
I have just had an appointment with the asthma nurse and found the whole experience very helpful and reassuring. I felt that she took a lot of trouble to listen to me and think of what would be a suitable treatment. Thank you so much. I feel encouraged to stick to my new regime!
GP surgery review: the-limes-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: February 2022
When the old staff started to all leave one by one in a quick sequence I was worried having anxiety who would understand. Once the practice settled I now feel confident that the doctors are understanding and give a good caring service. In addition the reception staff are very polite and supportive even when busy.
GP surgery review: ashwell-surgery
Title: Terrible Gp practice
Rating: 1 out of 5
Visited: August 2023
The Gp receptionists are terrible at this location. The Drs are wonderful, attentive, and caring. But they’re extremely hard to get in touch with due to the receptionists. Whether you ring or attend in person you will be ignored. When I ring I am always in a long queue to speak to someone regardless of the time of day. And if you can speak to one of them before being cut off by the phones they’re patronising. I was told by a Dr if my issue was to continue I would have to attend in person for an examination and to call the morning of to get one. So I did, I was number 3 in the queue and was told there were none left and I could only have a telephone appt. After explaining that the Dr asked me to be seen in person the receptionists didn’t care and said that they’re for more urgent cases, although the Dr specifically said if my issue wasn’t to resolve from the medication I was prescribed I would have to be seen as soon as possible. I have now moved GP practices and although it being in a massive city and having 2 receptionists on the desk they can manage to answer my call within 2 minutes everytime. I just quit my job as a receptionist in a clinic within a hospital and I not once had a valid enough excuse as a receptionist to ignore people waiting to speak to me for 7 minutes. The only piece of advice I can give you is to register with Roysia surgery
GP surgery review: ashwell-surgery
Title: A little thanks goes a long way……
Rating: 5 out of 5
Visited: July 2023
Whilst  we are all aware  of  the  challenges within the NHS as it struggles to meet the medical needs of the country I cannot  fault the care and professionalism of the Drs and team at Ashwell Surgery.
I firmly believe they have adapted throughout the past 3  extremely challenging years to ensure they continue to deliver and  strive to meet the needs of all the Patients.
To be able to speak with or have a face to face consultation with familiar  staff and Doctors is something we should all value and nurture. 
Thank you.
GP surgery review: ashwell-surgery
Title: Great surgery but
Rating: 3 out of 5
Visited: June 2023
Over an hour - yes so far 63 minutes to go from number 4 to number 1 in the call queue

I realise that you are busy but - saying an operator will be with you shortly every 45 seconds for over an hour is not especially helpful or true...
GP surgery review: ashwell-surgery
Title: Very friendly and helpful
Rating: 5 out of 5
Visited: March 2023
I’ve had to go to the surgery several times over the past 12 months. The staff are always very friendly and helpful despite being under a lot of pressure.
GP surgery review: ashwell-surgery
Title: Phones are never answered
Rating: 1 out of 5
Visited: March 2023
I joined the queue as number 7 and 30 minutes later I am only number 4.  Surely it doesn't take that long to deal with 3 callers !!!!  What has happened to Ashwell Surgery Reception.
GP surgery review: ashwell-surgery
Title: Ruing the loss of face-to-face
Rating: 2 out of 5
Visited: November 2022
The service used to be excellent. Now telephones are rarely answered. Turning up in person is the only way to get attention. And then it requires a lot of persuasion to secure an appointment in a meaningful timescale. It was only by a fortunate admin accident that I managed to see a GP in person - apparently it should have been by phone. It was amazingly efficient, and we covered more ground and in greater depth than a telephone call could have done. And in less time. Hopefully they will rediscover these benefits too - for the patients’ sake.
GP surgery review: ashwell-surgery
Title: Very poor admin
Rating: 1 out of 5
Visited: September 2022
This surgery has good doctors but the admin is terrible. You sit in the call queue for hours (literally)- yet often being told you are only number 2 in the queue?! I've also had very poor experiences with prescriptions (not being sent to the pharmacy, not being renewed etc). They are incredibly restrictive in when you can call (certain hours) and when you can use even web forms (eg they've now restricted e-consult to "between 7am-9am?!"- this form is just to log a request for a callback with a doctor. Surely this only drives more traffic to the overburdened phones?). Sadly i would recommend registering elsewhere if you can (unfortunately we do not have any other reasonable option so are stuck with it).
GP surgery review: ashwell-surgery
Title: Great Experience
Rating: 5 out of 5
Visited: August 2022
I was referred by my Letchworth Dentist for a Wisdom Tooth Extraction. My who experience from start to finish left me at ease with the professionalism of the Surgeon who was outstanding with being such a complex procedure.
The Surgeon explained exactly what was going to happen and guided
me through the whole procedure. I cant thank the team enough for
the friendly/respectful experience I had.
GP surgery review: ashwell-surgery
Title: Good service
Rating: 5 out of 5
Visited: May 2022
I had alot of pains and needed to find a diagnosis’s. I was put through alot of tests at speed, this covered everyhing needed to get the result. Many thanks for all your help.
GP surgery review: birchwood-surgery
Title: Great service by All Staff & Doctors
Rating: 5 out of 5
Visited: October 2023
The staff at the reception are extremely helpful and goes out of their way to help. They are very caring and concerned. The Nursing Staff and the Doctors are the same. All provide a great service and follow up on all matters, be it an appointment, prescription, test results etc.
GP surgery review: birchwood-surgery
Title: Include emotional wellbeing/mental health ask as standard
Rating: 4 out of 5
Visited: May 2023
I feel prompted to leave a review to suggest a way to improve is - when a patient is having consultations and conversations about fertility, the GP needs to ask about the patient's mental health and emotional wellbeing. I have had about 3 GP appointments now about fertility issues. The GPs have always been good and given sound advice but I haven't once been asked "how are you feeling about all this?" or "how is this impacting on your emotional wellbeing at the moment?" This should be added as a standard question to any appointment with any patient of any gender about fertility issues.
GP surgery review: birchwood-surgery
Title: Teenager support
Rating: 5 out of 5
Visited: April 2023
I wanted to thank the reception staff and GP. My teenager was nervous to call and explain her symptoms to request support. She was made to feel at ease and reported back that her appointment with the GP was very supportive.  I think this is extremely important to enable young adults to transition when taking responsibility for their health. Thank you Birchwood
GP surgery review: birchwood-surgery
Title: Considerate Staff
Rating: 4 out of 5
Visited: March 2023
Visiting the surgery today, I needed help trying to sort medication for my very ill husband.  Being the messenger between the hospital and the GP I was thinking things would just be "difficult".
I cannot explain how helpful and understanding the receptionist was today, was very compassionate to my situation and took control to sort the problem for me.
We are all very quick to judge and complain how the doctors surgery can be but I must say in this instance I cannot fault them so credit to them where credit is due.  Shame there aren't more like this employee to make a very stressful and upsetting time more bearable.
Thank you Birchwood.
GP surgery review: birchwood-surgery
Title: Very Disappointed
Rating: 1 out of 5
Visited: November 2022
My mum doesn't speak good English and has arthritis in her knees so is not very mobile and needs to be referred to an Osteopath and I needed to come from London to escort by mum.
The process for getting to speak to a doctor was unbelievably difficult as the surgery does not allow for appointments to be booked for a face to face appointment and you can only have a 'doctor' call you. Despite waiting for a doctor to call and having requested for a referral to an Osteopath, the nurse called.  I fail to see why a simple process is made so difficult and the surgery are unable to just make a face to face appointment in a sensible timeline for a non emergency i.e. a week to 10 days.
GP surgery review: birchwood-surgery
Title: Excellent consultation
Rating: 5 out of 5
Visited: November 2022
On the 14th Nov my husband had a late appointment. The doctor
we saw was so very good and thorough. We were there for nearly
an hour and felt everything was being done to find out what was
going on medically. So we are very grateful that we received such
a high level of care. The nurse on duty that evening was also lovely. Thankyou
GP surgery review: the-baldock-surgery
Title: Nurses
Rating: 5 out of 5
Visited: August 2023
After completing an econsult I was contacted by a nurse about the burn on my tummy,  she requested a photo which I sent. I was given excellent advice and dressings for the burn.