janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: chelsfield-surgery
Title: Great practice, bad experience
Rating: 5 out of 5
Visited: February 2023
I called this morning to book 2 appointments, one for me and one for my daughter. I was given 1 appointment and told that we would both be seen at the same time, when on arrival i explained this to the doctor and she quite rudely refused to even see me. I got rather upset which she had no compassion for me and said she was way too busy. I've never had a problem here so i find this quite upsetting and in so much anger.
GP surgery review: chelsfield-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
I called this morning for appointment, call was answered immediately and receptionist was excellent. Booked appointment and text me appointment details immediately. Reception staff I have found to be polite helpful and caring . Great practice
GP surgery review: chelsfield-surgery
Title: Dreadful practice
Rating: 1 out of 5
Visited: October 2022
The actual doctor who I usually see is fantastic. However that is as far as it goes. Prescriptions take over a week to fill, when it states on posters within the surgery: 72 hours and this includes a prescription for a child’s ear infection. Reception staff are rude and argumentative and give advice which goes against what the GP has said. I have complained in writing and verbally to the practice manager, but haven’t received a response to either - and it’s been almost five months! Call backs are promised but don’t happen. I am beyond frustrated with Chelsfield Surgery.
GP surgery review: chelsfield-surgery
Title: cant get through on the phone prescriptions for pain ignored
Rating: 1 out of 5
Visited: October 2022
telephoned and waited first time half an hour. I telephoned again call lasted one hour and 15th  in the queue.  waited one hour and got through but reception did not answer. When I visited the surgery to tell them they told me they did not have enough staff and that patients who visited the surgery were priority.  why didn't they tell us this when they answered instead of telling us they are busy with calls and we should hang on.  
I asked reception for strong painkillers she told me she would ask the doctor my physio has told me I have to ask the doctor.  This has been done but there has been no reply from a doctor I am desperate as I have been suffering for 3 years.  I did receive one pack about a year ago but it wasn't put on the repeat prescription list.  Surely this is no help to patients. i have been with this surgery for 40 years. Im 70 now
GP surgery review: chelsfield-surgery
Title: Outstanding Practice.
Rating: 5 out of 5
Visited: July 2022
The doctors and staff at Chelsfield Surgery have been absolutely amazing, last year I was seriously unwell with appendicitis doctor recognised this and sent me to the hospital for an emergency surgery. This year I have had lots to do with them as I am currently pregnant and the care has been exceptional. I thoroughly recommend this Surgery.
GP surgery review: chelsfield-surgery
Title: Fantastic
Rating: 5 out of 5
Visited: July 2022
The staff went above and beyond to help me out with my referral.  Everything was dealt with quickly and efficiently.
GP surgery review: chelsfield-surgery
Title: No Priority nor appointments for both my kids under 5
Rating: 1 out of 5
Visited: June 2022
Struggled for appointments on every single instance and I have been offered appointments for following day for children under 5. I have been asked to go to A&E on 3 occasions in a row and was told I have no choice. It feels so incorrect to not look at children under 5 on priority as I now have no belief that I'm registered at an effective GP centre. I will be moving from here soon.
GP surgery review: chelsfield-surgery
Title: Extremely long call hold times e
Rating: 1 out of 5
Visited: June 2022
I was left holding on the phone for an hour without any idea how long it would take, only to be told my result wasn't back yet and to call again!!
GP surgery review: chelsfield-surgery
Title: Excellent GP
Rating: 4 out of 5
Visited: May 2022
After not receiving a call back (see previous review), the GP did call on the 11th May and invited me for a face to face appointment today (12th May).  Couldn't fault the GP, really listened, extremely helpful and thorough, diagnosed the problem and further tests needed and sent the prescription electronically to the pharmacy which I collected later today.  First rate, thank you.
GP surgery review: green-street-green-med-ct
Title: ECG clinic
Rating: 3 out of 5
Visited: July 2023
I was referred to this surgery to have a 24 hour ECG monitor fitted. Although it was time consuming getting through on the phone, the staff I encountered were so helpful. They went above and beyond the level of service I expected and helped me sort out various issues I had. Phone calls were returned and help was offered and provided when I did not expect it. I am very grateful to the staff that provide the ECG service.
GP surgery review: green-street-green-med-ct
Title: Awful Service - No appointments
Rating: 1 out of 5
Visited: June 2023
I have a lump on my chest! spent 4 mornings attempting to book an apt at 8am so went into clinic to be told they cant accept appointments at all unless I came in (Queued) from 0730. unacceptable on all levels. looking to change Doctors
GP surgery review: green-street-green-med-ct
Title: Terrible service
Rating: 3 out of 5
Visited: May 2023
The doctor 4 weeks ago had asked me to drop down readings so they can review and get back to me which I did. I get no response from anyone even thought I stress my tablets were running out. Today I try to phone them to see if someone was going to be in touch .You can never get an answer, this morning I had the phone put down on me after waiting ages for it to be answered. When I finally get through the receptionist tells me that I am suppose to ring to find out what the doctor had decided. This I was not told when I dropped my readings down and I would not have known anything if I had not called them. The receptionist  was abrupt, rude and did not let me speak. She told me doctors are too busy to call back patients and we know that trying to get to see one is near on impossible now. 
So the moral of this is patients health is not important since lockdown and if you want something or need something you need to do it all yourself. Doctors will just write prescriptions and send you somewhere else to get treatment. 
I yearn for the days when you could book an appointment and physically see a doctor for help not just speak to the receptionist and hope for the best.
GP surgery review: green-street-green-med-ct
Title: Broken
Rating: 1 out of 5
Visited: May 2023
System to see a GP with this surgery Is totally Broken- previous comments support this. How can you be In the first ten in the que and still have no appointments left. Or you get to position 2 the phone rings and carries on ringing for 40mins as your lost in the system and no one answers? How many appointments are there for the day? This system is not working and all you are doing is pushing everyone into over flowing urgent care centres for an 11 hour wait. A couple of months ago I had to take one of my kids to urgent care twice and see a hub GP as I tried for 8 days to get an appointment with you and couldn't. Finally got to see our GP who diagnosed the problem but I should not have to keep going to urgent care and the Hubs. I have been with this surgery since it first began and never has it felt so disorganised. Understood this when we were in the Pandemic but that's finished so why have you not gone back to system that worked well before? Bring back booking to see a GP. The fact the practice manager has not answered any of the feedback reviews is not good either. It feels like you don't care! This surgery has some great Doctors so please tell me why I can never get an. Appointment when I need one? I would also like to say that I am not someone who ever rushes straight to see a GP for myself or my kids. I try everything possible first so that I am not taking up an appointment but when I get to the point I jeed an appointment-- I should be able to book one
GP surgery review: green-street-green-med-ct
Title: Don’t pick up the phone
Rating: 2 out of 5
Visited: April 2023
20 minutes on hold and then no answer. I would be sacked if I acted like this at work… absolute waste of time.
GP surgery review: green-street-green-med-ct
Title: bad
Rating: 1 out of 5
Visited: March 2023
i have been dealing with acne for the past 6 months and i keep trying to get appointments as i need to try and get rid of it after past fails for medication but when you ring up once you get to the front of the queue they cut you off and end the call- this is very rude for someone who hates them self’s and all they want to see is the doctor.
Once you finally get through you have to wait like a whole week for a online appointmet this is so silly
GP surgery review: green-street-green-med-ct
Title: Excellent Medical Centre
Rating: 5 out of 5
Visited: March 2023
Phoned in due to serious back pain and Dr called me back very promptly and gave good advice and prescribed appropriate medication.  Very sympathetic and professional service 10 out of 10 many thanks. Well done NHS Green st Green!
GP surgery review: green-street-green-med-ct
Title: Very Poor Surgery
Rating: 1 out of 5
Visited: January 2023
It is impossible to contact this doctor surgery. They will not give you appointment in the future and you have to ring on the day. Don’t they understand that people work and cannot always ring at 8 am but need to schedule an appointment in a few days or weeks. Every time you ring you’re on the phone over 45 minutes sometimes the phone cut you off when you get to the front of the queue.  Econsult not available, four chairs still in reception. Why? 
Receptionists are rude and unhelpful. They really do not seem to want to help you.
This surgery used to be really good, but they are now very poor.
GP surgery review: green-street-green-med-ct
Title: Awful reception staff
Rating: 1 out of 5
Visited: December 2022
The reception staff cannot follow simple instructions from the doctors. Called about recent test results, and the receptionist told me the doctor had left a note for them to call me to make a telephone appointment with the doctor. I asked can I make the appointment, and she said there were no more left and that I should call early next week to make the appointment. This is an absolute joke. Why don't they care for patients? I don't understand why they take these jobs if they don't like people.
GP surgery review: green-street-green-med-ct
Title: Left hanging on phone then cut off
Rating: 1 out of 5
Visited: December 2022
The surgery  called me yesterday and asked for me to phone them. I couldn't get to my phone in time to answer their call as it only rang for two rings! They hardly gave me a chance to get to my phone so I phoned the practice back and was left hanging on the line for 47 minutes. When I eventually got to the number one spot in the queue I was cut off by the receptionist. My husband said 'you won't get through' -  he was right. 
Always a disappointing experience with this surgery.
GP surgery review: knoll-medical-practice
Title: GP Appointment
Rating: 2 out of 5
Visited: August 2023
I have registerd with this practise couple of years ago but have never seen a doctor face to face. All my appointments were on the phone.  This morning I learned that even that is not going to work. I have been having high fewer for the last 3 days and growing worried. They gave me an appointment on the phone in 2 days! I am sorry but this is not acceptable. What is the point of being registered with GP practise if you cannot actually see the GP when you need them. I can just alway got to A&E but I though government is urging us not to to that either?
GP surgery review: knoll-medical-practice
Title: Why cant your book an appointment
Rating: 1 out of 5
Visited: July 2023
Been trying to book an appointment for weeks -  no able to do over the phone - can not book on E consuls- - have to call back 8am??  don't  want a urgent call or to go to urgent care-  just want to make  an appointment for next week,
GP surgery review: knoll-medical-practice
Title: Couldn't care less about patients!
Rating: 1 out of 5
Visited: June 2023
Need an urgent appointment and now cannot even fill out this ridiculous e consult! It says from 8am tomorrow. My mum is 85, unwel and has given up even trying with this place!
GP surgery review: knoll-medical-practice
Title: Appalling
Rating: 1 out of 5
Visited: May 2023
Can never get appointment to see GP!  Never wanted an urgent appointment in all my 72 years but got told to ring 111! Can’t believe I had to wait four days  for an urgent appointment. Will be finding a new surgery.
GP surgery review: knoll-medical-practice
Title: Rude reception staff
Rating: 1 out of 5
Visited: April 2023
Called today to get help for my child as usual was bluntly told at full capacity for today call back tomorrow. When I said his got rash I’ll have to take him hospital to be checked then was hung up on. This is generally the experience I get whenever talking to receptionist at knoll medical. They are rude abrupt and shouldn’t be working on s help desk reception or anywhere they have to deal with public!!
GP surgery review: knoll-medical-practice
Title: Is anyone there?
Rating: 1 out of 5
Visited: April 2023
Phoned at 1015 to try to get advice and  perhaps see a doctor. No more E consult forms today. not doctors appointments but no E consult forms available to fill in. Call again tomorrow at 0800 and you might be lucky to be able to fill a form in!!!!
What is it coming to when one has to queue to fill a form in.
GP surgery review: knoll-medical-practice
Title: Talk to the e-consult because no-one is listening
Rating: 1 out of 5
Visited: March 2023
Basically you will never get to see a gp ever! I’ve had infections diagnosed over the internet & antibiotic have been prescribed. Being in pain for days over a separate matter no-one cares. Have had to do an e-consult for another matter, get an email response doctor will ring between an 3 hour slot. Waited by phone rang once then ran off tried to call number back it was a different surgery which now was shut. Another email saying if you still need to speak to the doctor you will have to fill out another e-consult. The only time we managed to see someone was when they suspected my child had Appendicitis. No follow-up over quite serious health concerns. Rang to ask what vaccine I might need to go on holiday & was told to google it. I am in the process of looking for a new surgery.
GP surgery review: knoll-medical-practice
Title: Not possible to access  GP when you really need them
Rating: 2 out of 5
Visited: March 2023
The doctors in the GP Practice are good.  However, it is next to impossible to have access to your GP when you really need them.

My wife was very sick with covid.  I called the GP practice by phone to have a consultation with GP but the receptionist said that she is not instructed to make reservation and we have to go through e-consulting website.  When I went through the e-consulting website and described the symptoms, the site said that it cannot understand the symptoms and I must call the GP practice for urgent appointment.  When I called the GP practice again, they said that they are not instructed to make GP appointments and I must call 111.

I feel really let down by this GP practice.  We can not even have access to our GP when we are very sick.

Arun Kumar
GP surgery review: knoll-medical-practice
Title: Rude reception
Rating: 1 out of 5
Visited: January 2023
Knoll Rise surgery has always seem to have very obnoxious people in reception. They are generally very unhelpful. I had asked for online access to my records, accessed the records with the app and as I was going in for a check told the lady at the desk that my access was limited. She printed off a page and when I attempted to explain that the access was limited she literally barked that she knew nothing about it and proffered me a sheet of paper .
GP surgery review: knoll-medical-practice
Title: Caring staff, doctors and nurses
Rating: 5 out of 5
Visited: January 2023
Since joining the Knoll Medical Practice I have nothing but praise for all .
I have had to see doctors, nurses and have had bloods taken.
I spoke with a receptionist today 23.1.2023 and she was so helpful.
Every receptionist I have had communication with have been polite and pleasant.
Thank you to all.
We are lucky to still have an NHS.
GP surgery review: tudor-way-surgery
Title: No appointments for all of August!
Rating: 1 out of 5
Visited: July 2022
Having seen a doctor several weeks ago I was ask to call and book a return visit. I call today and told No appointment for the whole of August!!!
GP surgery review: tudor-way-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: June 2022
Filled in an online request at 09.00 a.m.,was having a face to face appt. with a Doctor by 12.30 p m.As always,very professional and extremely helpful service.
GP surgery review: royal-arsenal-medical-centre
Title: Econsult hours are inconsistent
Rating: 1 out of 5
Visited: March 2023
I have an important health matter and this GP's econsult hours are never the same and are narrow in availability. It was bad enough when the centre only took questions between 8-10 (difficult availability for working people), but this morning I went on at 8:44 and the centre was not taking any econsult questions. It's hard to get answers when you contact via phone as the GPs are spotty in replying. It's difficult to get timely appointments as well. All of these situations could put someone's life in danger.
GP surgery review: royal-arsenal-medical-centre
Title: Shocking
Rating: 1 out of 5
Visited: March 2023
Confusing duplication. Reception staff not very tuned in. Very patronising . Being asked to arrange appointments for a service I was told no longer existed .  Wing told if I did not arrange appointments they wanted that I would be taken off the service list. As an educated intelligent woman I found this beyond shocking. Since when do staff treat customers like this. Since when do staff dictate to me what I should and should not have and when. My body. My decision as to what I do and do not have . This I found beyond distressing
GP surgery review: royal-arsenal-medical-centre
Title: Getting an appointment
Rating: 2 out of 5
Visited: February 2023
After re-dialling 6 times as too many people in the queue to connect at 8am, waited an hour to get through to make appointment. 

Reception informed me no slots with any doctor so outsourced appointment to the Hub for an anytime 9-12 call back.  Had phone with me all day, received no call.  Rang surgery at 1pm to find out that "I had been called but phone was unavailable".  
Told RA Medical Centre can't contact to resolve, would have to wait and call again 9am next day or wait until Sat for appointment at the surgery.

Leaving this here out of pure frustration at the appointment system here, if I was not so local I would go anywhere else.  Not the first or last issue I have had and not just on this matter.

Patient choices, you have one, go elsewhere!
GP surgery review: royal-arsenal-medical-centre
Title: Don't read patient notes
Rating: 1 out of 5
Visited: February 2023
I had a doctor there tell me that she did not know why I had come to see her  even thought I put everything on an econsult. I am diabetic and the doctors don't even bother to read my notes and I had to explain everything all over again. Also, I was meant to see the diabetic nurse, but when I had my appointment,  the nurse was a different one and again they did not read my notes and I had to explain everything again. It's really frustrating and dangerous when the GP does not even read the patient notes.
GP surgery review: royal-arsenal-medical-centre
Title: There is no service provision or support available
Rating: 1 out of 5
Visited: January 2023
We were told a prescription would be ready for collection at our pharmacy and if there was to be a problem we would be contacted.  We weren't.  It had been rejected.  No one had called.  This left my family member distressed and without the prescription they needed. The website is hopeless.  eConsult is only available between 8.00-10.00 am.  This is not proper service provision.  We are left not knowing when or how we can get this resolved.  How are people supposed to access the services, medication and care they need?
GP surgery review: royal-arsenal-medical-centre
Title: No appointments now no econsult
Rating: 1 out of 5
Visited: January 2023
I have come to accept that there is no point in telephoning the surgery for an appointment, so use the econsult service.   But, today however I have come to learn that the econsult service is now only available between 8-10am  - why?    People who work have to complete the econsult in their lunchtime, not in work time.  People need to speak to a doctor on non-urgent but important issues, but we are blocked at every turn (not that it is any better, if it is urgent).   These times are equally not convenient for people who need to get relatives/carers to complete econsults on their behalf.  Yet another decline in service offered.
GP surgery review: royal-arsenal-medical-centre
Title: Appointment system
Rating: 2 out of 5
Visited: January 2023
The  pharmacist adjacent to the practice advised me to make a GP appointment for a review before my next repeat prescription.  I went to surgery reception to make sure I have that review in good time.  I was told by receptionist there were no advance appointments available and to try the next day.  I telephoned this same week and was told that there was no such thing as advance appointments and that I should call Monday 8am to make a 'same day appointment'.  I explained did not want it that day and will settle for a few weeks ahead.  The telephonist/receptionist quickly cut me off when I queried that system "I've just told you sir..." in a dismissive tone was the response.  When I asked for the practice manager to call me to discuss she sounded impatient and when I questioned her attitude she hung up.
GP surgery review: royal-arsenal-medical-centre
Title: Update information please
Rating: 3 out of 5
Visited: December 2022
Please list the current staff names and GMC numbers. It’s not useful for patients to list doctors and nurses who are no longer at the surgery.
GP surgery review: royal-arsenal-medical-centre
Title: Impossible to get help
Rating: 1 out of 5
Visited: November 2022
Let’s start with the fact that the practice website asks you whether the review you want to leave is positive or negative: if positive you are directed here, if negative to e-consult.

This morning i phoned at 8 am to get an appointment for my 6 weeks daughter who has developed a cold. After a 45 mins wait (which we can all do with newborns!), an extremely rude assistant tells me that she can only book me for a phone appointment. I tried to explain that the baby is 6 weeks old and that it is difficult to explain symptoms over the phone but she insisted that that was the only appointment she could give me (in an even more rude way). Considering that this was at 8.45 you can imagine the staff friendliness you’ll get of you try to call at 4 in the afternoon.

At 4.30 I finally got the call from the Dr. who didn’t let me fully explain the symptoms of the baby and rushed to prescribe me a medication. I politely refused as i’m not comfortable in giving a newborn a medication without a doctor actually seeing her (even if the medication is totally safe). I was told to go to a& e and to call back on Monday if i wanted an appointment next week.
I understand they are busy but as a patient you feel like a burden to this practice, nothing else. I would have hoped for a different approach and care with a newborn. The real problem is that we don’t have valid alternatives in woolwich.

Finally, the baby is not offered the 6 weeks check but the check is done at 8 weeks together with the first immunisation. I’m really concerned about keeping the baby with this practice.