janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-glenfield-surgery
Title: Poor care during pregnancy
Rating: 2 out of 5
Visited: February 2023
I have had several health issues during my pregnancy and have had many blood tests with ongoing complex issues and worsening iron deficiency. It's almost impossible to get to actually speak to a doctor regarding these issues because when you call and speak to a receptionist they don't class your case as a priority and at times are extremely unhelpful. As someone who also works within the NHS it's disappointing to see the barriers to accessing Healthcare within the community, which has often led to me having to liase with Maternity Assessment Unit, who have prioritised my health issues, however then have to use their extremely busy acute care service to support health needs that should really be dealt with by my GP practice. When I do get to speak to a GP they are often very helpful however the barriers to actually being able to speak to one are often put in place by non medical admin staff who don't understand the importance or urgency of the queries that are raised, meaning that as the pregnancy has progressed these health issues have become worse. I am now at the final stages of my pregnancy and require an iron infusion prior to early induction, but am still unable to speak to a GP as a matter of urgency because the reception staff don't prioritise this and have been told today that it's going to be over a week before I can speak to a doctor and have been referred back to my midwife who cannot prescribe or refer me for an iron infusion. After calling MAU again today, I will be receiving an urgent plan from the doctors in the hospital but feel extremely deflated when having to call Glenfield Surgery. Unfortunately due to staffing I have seen several different midwives at the surgery so far and am yet to see more before the baby is due. There seems to be no continuity of care and when I have asked to speak to the practice manager I am always told they are unavailable. I am now at a point where I am reaching the deadline for an iron infusion to be effective in order for the safe delivery of my baby and the risk of complications due to low iron is starting to increase drastically. I hope the service improves for the sake of future patients. There has to be a better way of managing pregnant patients with complex care needs and getting non medical call handlers to actually speak to medically trained staff before deciding it's not an urgent matter. Other aspects of the surgery have been really effective such as requesting medications or issuing sick notes, however there is definitely room for improvement when it comes to antenatal care.
GP surgery review: the-glenfield-surgery
Title: Fabulous practice
Rating: 5 out of 5
Visited: February 2023
I have only been registered with this practice for a couple of weeks, but already have found them to be amazing. Within 24 hours of registration I was invited for a health check , the appointment times were very flexible and met my needs due to work commitments to me this is a first with any doctors that I have been registered with . Upon my first arrival at the doctors for my appointment I was met with extremely friendly and helpful staff also the cleanliness of the waiting area . Repeat prescriptions are straight forward and sent straight to my chemist of choice . I couldn’t be more pleased that i decided to change doctors, Thank you to all at The Glenfield surgery that help to make this practice exceptional
GP surgery review: the-glenfield-surgery
Title: Good service
Rating: 5 out of 5
Visited: November 2022
I am a fairly new patient at The Glenfield surgery and found the process of registering with them very easy and quick . Once registered I have found the appointment system good and the staff are always very helpful and polite both on the telephone and in person when I have visited. Would highly  recommend this surgery to others .
GP surgery review: the-glenfield-surgery
Title: Could not ask for a better surgery
Rating: 5 out of 5
Visited: October 2022
I have had to leave a review as I feel people often only do when they have something negative to say. Since joining this surgery and having my baby 6 months ago, I have had to get appointments for myself and baby for various things and I have to say everytime I have done so every doctor has been fantastic with such kind, caring and understanding natures. Even this evening at 6 o'clock I caught the on call doctor who allowed me to bring my baby for a late appointment and gave me the peace of mind that was needed without making me feel like I was wasting his time. Thank you Glenfield Surgery, we are so lucky to have the NHS but all of your GP practitioners are outstanding at their jobs and have been extremely accommodating.
GP surgery review: the-glenfield-surgery
Title: Very rude and unhelpful receptionist
Rating: 1 out of 5
Visited: August 2022
Very rude receptionist on the phone. Not sure what her problem was, but from the get go she had a bad attitude. They lost out midwife request form to begin with. Then when we called to chase 8 weeks late they promised they would get the midwife to give us a call within 3 days. This didnt happen again. When we called again, the rude receptionist said that they dont deal with midwife and that it can take a further 2 weeks for midwife to contact us. Eventually we requested for the midwife to contact us via the leicester midwife website. She informed us that no one form the surgery called or Informed her about us.
This was a very distressing situation as this is our first pregnancy.
GP surgery review: the-glenfield-surgery
Title: Poor turn over with anything
Rating: 2 out of 5
Visited: June 2022
It has taken then 2 and a half weeks to receive results - pregnant with a UTI can apparently be serious. Noy to the surgery. 

Sick notes i have had to chase daily and even when asked for electronically, they ask me to collect.
GP surgery review: the-glenfield-surgery
Title: Good housekeeping
Rating: 5 out of 5
Visited: May 2022
My repeat "scrip" was due, and I tried to use the online system, but could not get it to work, & my email was not recognised.I called & receptionist ask if I could drop it in, & I agreed. My mobility scooter was faulty, so I called back an hour or so later, I explained my predicament, and the matter was dealt with quickly & efficiently, with a new user name & password txt across plus our agreement that I'd call back if that did not work. Quick & efficient, ( I was number 2 in queue ). Thanks you so much as I've experienced issue with the      " on-line " system since moving to the practice, but stallahev always been mindful of my disability,and are happy to help when the problems explained .
GP surgery review: the-glenfield-surgery
Title: No clear communication
Rating: 1 out of 5
Visited: April 2022
I called to book urgent appointment been told  to call next day for face to face and same thing over and over for three days and in end said urgent appointments are only over the phone. Pathetic service stay away everyone
GP surgery review: the-central-surgery
Title: No response for telephone consultation
Rating: 1 out of 5
Visited: January 2023
Phoned this morning and was given a telephone consultation this morning no call received half an hour after closing. What is happening with the service it is unacceptable
GP surgery review: the-central-surgery
Title: Awful practice
Rating: 1 out of 5
Visited: January 2023
Been a patient of this practice for over 30 years and sadly seen a huge decline in service as the regular doctors and support staff retired or left for greener pastures. 
Staff turnover tells you a lot about how such a practice is being run. I have chronic conditions that require regular check ups and medication on an ad hoc basis. 
Firstly, can never get through on the phone and when you do we get a call back from a locum doctor who at times does not read the records about your condition and waffles on trying to make an assessment over the phone without a proper examination or listening to your needs. Other times been sent to the walk in centre across the road, who were brilliant, so why can’t they do the same at the practice? 
Secondly, AskGp was removed and then we receive text messages for long term condition review and are asked to book via their portal. This portal is always down! Can’t book so then I call the surgery and can’t get through! 
When we do manage to book, we get a message on the day to say sorry but our appointment has been cancelled due to unforeseen circumstances. 
This has happened on more than one occasion. 
Additionally, regular blood tests are a nightmare at this practice. I always request a nurse who is able to draw blood from other parts of the hand apart from the forearm as they can never find my veins. But when I show up, the nurse is unable to find the veins and is unable to draw from front of hand or wrist as not trained to do so! So I end up going to the General Hospital where the nurses are absolutely brilliant and never had a problem finding veins on forearm. 
Why can’t the nurses at this practice do the same! Never had this problem with previous permanent nurses who were at the practice. 
Results of any tests are never discussed with you and you have to chase them to ask about the outcome. 
We understand that the system is under pressure but if other practices and hospitals are able manage their patients with care and compassion then why can’t Oadby Central Surgery to the same? 
Would welcome feedback from practice director/partner.
GP surgery review: the-central-surgery
Title: Sort it out!!
Rating: 3 out of 5
Visited: December 2022
I would love to know how hard it is or the cost of implementing a system where you know what number you are in a queue! 

The phone lines are engaged, askmygp has been discontinued and if you get through then the appointments are usually taken. No wonder they don’t bother picking up the phone, they don’t want to see you. No care or concern as to why you may be calling. This was a great practice when first joined 5 years ago and I don’t know who took over or why the decided to change a system that worked. Covid19 isn’t a virus that takes over computer systems, so what happened to askmygp? Find a model from another practice and copy it. How can covid hit and phone lines stop working? Two years!! Fix it. You’re an nhs service to help people not add to their mental health issues. You’re making patients feel like they aren’t worth anything.
GP surgery review: the-central-surgery
Title: Not the best ..But!
Rating: 1 out of 5
Visited: November 2022
I've been at this practise for 22yrs now.  I've watched it fall apart over the past few years. However, they have adapted and now use a pharmacist for telephone consultations.  I find this better than talking to a stressed GP who can't know everything about what he's prescribing.  I think the use of the pharmacist is a good move in the right direction.
There is so much wrong with this practise, but I believe that's not their aim.   
They need to get a grip and bin those silly masks like the rest of us have..
GP surgery review: the-central-surgery
Title: Astonishingly poor
Rating: 1 out of 5
Visited: November 2022
I have rarely needed to visit, or consult a GP. I completely understand that surgeries are under unprecedented pressure, and I have a daughter who is a trainee GP. However, I can’t even begin to express how disappointed I am with the treatment I have received. 
I have 2 issues. 
The first is a simple procedure, which my old surgery would have done, in house and without hesitation. Central surgery passed me from pillar to post. I had to phone multiple times, I was on occasions, called back. The Dr and nurse clinician never seemed to be contactable and finally, 6/8 weeks later, I have been told I will be referred to the hospital. What a waste of time and precious NHS money for something so small!! 
My 2nd issue is physical, is causing me pain and is recurring. A doctor has phone consulted me twice, requested tests, but never discussed the results of these with me, and sniggered during my last phone consult when I asked him what we could do next. He concluded by telling me to ask someone at the hospital when I see them.  I don’t think this doctor is fit to be a GP, or a doctor in any capacity. In my opinion, he seems to want to simply tick a box to say he has called the patient back, so he’s done his bit.  
Frankly, the surgery is a joke and I seriously hope that anyone with a more serious medical problem is seen, responded to and taken more seriously and in a timely manner.
GP surgery review: the-central-surgery
Title: Disgraceful practice
Rating: 1 out of 5
Visited: October 2022
A couple of docs and receptionist are good. But you can't get through for days, no ask my gp as it shut down during covid.
Worst of all receptionist have refused to get me a doc phone appointment and i now have cancer spreading around my body because i was told to ring 111. Yesterday I called early constanly pressing recall. Finally got through and asked to have my meds upped and urgently. Told i was getting a call bk later. 5pm nothing soni called again and got the good receptionist. She said id not been entered by the morning one and may have tonwait tolill the following day. Explained the situation and she came back to me 5 mins later saying sorry again and that i was getting the call. This surgery was shut a whole day for training and a whole day with no doc in the past wk due to sickness. We are being left to suffer and it used to be one of the best surgeries around. Even the doctors get things wrong and dont listen.
GP surgery review: the-central-surgery
Title: Wouldn’t even bother
Rating: 1 out of 5
Visited: September 2022
If you ever have any type of illness and would like to see a doctor I wouldn’t even bother, trying to firstly get the phone to ring, secondly get someone to answer and thirdly trying to hold yourself together whilst the reception staff are either understaffed/ inexperienced or plainly don’t care one bit. 
The staff here are not empathetic and often miss details of which in my opinion they shouldn’t be asking for in the first place. 
I rang up couldn’t get through, when the phone eventually rang after 2 hours of trying I was on hold for 50 mins, I drove to the practice where I sat in the waiting room with my phone still ringing watching multiple staff ignore the phone. 
When I was eventually spoken to it was to ask if I had a mask - are we not in a time now where we don’t try and micro manage or guilt people into doing things they don’t want to? Suffering with anxiety, and asthma would you like me to explain my whole history to you? 
I then sat for 1 hour 15 mins to see a dr, best part of a whole day lost through utter ignorance and incompetence. 
Well done conservatives you have managed to crumble the NHS for privatisation.
GP surgery review: the-central-surgery
Title: Good practice with ongoing mygp. Problems
Rating: 4 out of 5
Visited: September 2022
Staff are helpful.friendly.eficient.doctor I spoke with was very helpful.The one thing that let's the surgery down is that mygp is often not on which makes it difficult to get an appointment to speak with some one..When it's working its good...Why is it off so often??
GP surgery review: the-central-surgery
Title: No access / appointments
Rating: 1 out of 5
Visited: August 2022
I can't review the surgery as it's impossible to get an appointment! Not only that there's no information about why the phone is never answered and cuts you off and the AskmyGP system is always off. Beyond frustrating especially when you're trying to book a biopsy and need an urgent response.
GP surgery review: the-central-surgery
Title: Very hard to get through to them
Rating: 1 out of 5
Visited: July 2022
Ever since they removed AskmyGP service takes forever to get through to them to get any support. If you do get through reception staff is very rude and unhelpful but if you do get them on a good day most doctors are great. Can't recommend them overall as a practice though
GP surgery review: oakham-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: November 2022
I accessed the online consultation service and it was amazing. Within a couple of days I had a response and a face to face appointment arranged. They are doing a great job within a creaking health system and we all should recognise this and appreciate the service they provide.
GP surgery review: oakham-medical-practice
Title: Disappointed
Rating: 3 out of 5
Visited: November 2022
Concerned as put in my online request for a repeat prescription and on collecting one item was missing. This item was one that seriously helps my pain. I checked my online order and it said my item was needing confirmation from the surgeries pharmacist. I actually managed to get though to the surgery and explained to the receptionist, who was very helpful and pleasant about the error, she kindly said she would get it sorted. This was on Friday 25th November. On Monday the 28th, late afternoon I received a text message that the surgery had stopped this particular item- not a phone call but a text message! I had a sleepless night as was very concerned about this and managed to get a telephone appointment this morning, the 29th , spoke to the GP  and thankfully she explained the reason and even more thankfully has reinstated the item along with an explanation. I really feel that a telephone explanation would have saved me a lot of worry rather than a text message!
GP surgery review: oakham-medical-practice
Title: Awful Practice, rude receptionists, Doctors not on site
Rating: 1 out of 5
Visited: August 2022
This practice needs urgent intervention.
Never try to pop in to make an appointment, you are treated as though you have committed a heinous crime, yet they never answer the phone. 
I was informed by the hospital side that there are no doctors on site at the surgery, which made sense.
I went home and repeatedly tried to get through and though the receptionists were sat around when I attended, I could not get through. In the end I had to take my husband to the corby  hospital. Thankfully he was seen and told he needed to see his doctor within a couple of days to check the medication was working. Could not get an appointment. In then end we had to go private, which is probably what all this poor behaviour from our gp's is driving us towards. 
Then, I have had letters telling me I need to book cervical screening at my g.p... been trying on and off for weeks but have not yet got through, each time sitting for over 30 mins being told 2nd in the queue, then 1st in the queue then it just rings out, no answer. Tried for an hour once and no joy. 
An irresponsible, poorly run practice with absent doctors and receptionists who give their profession a very bad name.
GP surgery review: oakham-medical-practice
Title: Terrible reception, medical staff great
Rating: 1 out of 5
Visited: July 2022
The fact the receptionists are concealed behind a curtain like the great Oz is absolutely ludicrous. I had problems using the automatic check-in screen and there was no one to speak with. I understand they have faced unpleasantness from members of the public, but to collectively punish the whole community by removing the assistance of the receptionists is unethical.

The medical staff are as excellent as ever.
GP surgery review: oakham-medical-practice
Title: Awful, neglectful and rude
Rating: 1 out of 5
Visited: May 2022
This surgery is now beyond a joke and I feel very neglectful. They have closed reception as they have say patients are rude. They are the rude ones and have no empathy. Disgusting service and cannot carry on like this
GP surgery review: oakham-medical-practice
Title: Negativity
Rating: 1 out of 5
Visited: May 2022
When you see a nurse, the service is fine. However, the entrance is plastered with notices that are rudely written in upper case letters (difficult to read for anyone with literacy issues) and nowhere is there a hint of a welcome to the practice. I agree that it is completely unacceptable for reception staff to be intimidated, but have the partners asked themselves honestly what shortcomings in their service may be contributing to the overwhelming frustration clearly felt by many patients? The fact that the practice manager makes no effort to respond to, or engage with, feedback displays arrogance rather than a desire to improve. The ambience of the waiting area is utterly miserable and depressing but this appears to be of no concern to anyone.
GP surgery review: oakham-medical-practice
Title: Working Effectively
Rating: 5 out of 5
Visited: April 2022
The practice isn't what it was before Covid but my experience is it still delivers effective and timely medical services. I and my wife have had several medical events and each case we were dealt with quickly. These have involved GP appointments, blood tests and hospital admissions. I would counsel you to think twice before moving to another practice just because you can't do things like you did before or you don't like waiting in a telephone queue. You may find other practices equally disrupted. My only criticism is the surgery seems to make no effort to communicate. It wouldn't take much to make people more comfortable about the situation.
GP surgery review: oakham-medical-practice
Title: Only 9 stiches needed
Rating: 1 out of 5
Visited: March 2022
Cut my index finger badly..rushed into the practice to see if they could stem the flow of blood. I was advised by reception that they would not be able to do anything and to go to ane. After riding a motorcycle to ane it took 9 stiches to seal it. Shocking service when I had blood spurting out of the wound.
GP surgery review: oakham-medical-practice
Title: Doctors, what Doctors?
Rating: 1 out of 5
Visited: March 2022
I’m really pleased to find this site and have an opportunity to say what I think of Oakham Medical Practice.

As a heading ; myself and our family have lost complete confidence in the management and doctors (if there are any) to the extent that we have now left the practice.

During the Pandemic we accepted that like most elements of society, there was going to be difficulties and restrictions when attempting to see a doctor, even via Triage. 
 We remained patient and respectful, Doctors and Nurses were also subject to the same Covid fears and we desperately tried to work within the guide lines. 

It soon became apparent that our respect was not returned. Telephone appointments became close to non existent. The long winded process of getting to speak to ‘anyone’ became so frustrating and time consuming and would often end fruitless. “No doctors available.” “Try booking on-line” but of course there were no doctors appointments shown. Maybe one many weeks in advance.!! 

As a family with three teenagers, we did need help on a number of occasions, for various issues. Help was never available and we concluded that the ‘many’ doctors had deserted the practice.

This came to a head when my son was to return to Uni’ but had a problem he desperately needed looking at before he left. 
My wife attempted to telephone for three days without success. On the last occasion she rang for four hours over two sessions. After two hours the line simply went dead.

My son went to the surgery himself and was told to try the hospital next door. They told him to try on-line or go to Peterborough A&E as there was no available doctors in Oakham.!

On the Saturday morning (after five days without success), I drove him to A&E and after waiting for five hours he was seen and sorted. He explained to the doctor that he had tried see his own doctor in Oakham but was unable. He was advised “yes, they’re all hiding behind Covid, which is why our work load has increased so much”. 

So, where have all the doctors gone. Has Oakham Surgery gone bust? Is there anyone there that can reply to this letter?

As I said at the start. We have left and gone someplace else. Fingers crossed it will be better. It certainly can’t be worse.