janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-new-mill-street-surgery
Title: Comfort and care
Rating: 5 out of 5
Visited: March 2023
The entire team made sure my drop in visit was successful.  They offered suggestions, spoke with colleagues to troubleshoot and ultimately gave a great outcome.  The very essence of care!
GP surgery review: the-new-mill-street-surgery
Title: Dedicated Care
Rating: 5 out of 5
Visited: March 2023
My GP took the time to solve a complex care issue that covered many areas of the NHS. The GP took complete ownership of the issue and ensured the patient’s needs were prioritised and the necessary action taken. I was very grateful for this support.
GP surgery review: the-new-mill-street-surgery
Title: Friendly helpful practice
Rating: 5 out of 5
Visited: February 2023
I had my NHS medical at the practice today. It was easy to book the appointment and the practice nurse was excellent.
GP surgery review: the-new-mill-street-surgery
Title: Friendly staff
Rating: 5 out of 5
Visited: January 2023
It's a great practice and the staff is very friendly. Easy checkin and I was called within 5 mins for my blood test appointment.
GP surgery review: the-new-mill-street-surgery
Title: Best surgery
Rating: 5 out of 5
Visited: January 2023
Professional prompt service every time.  Great communication, treatment and results. Very lucky to be registered with this surgery given comments from family, friends and colleagues regarding their surgeries.
GP surgery review: the-new-mill-street-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
Reception desk has been very helpful and proactive in ensuring all my necessary vacinations are organised for an early appointment.  When I attended my jab appointment, I unexpectedly had the nurse ensuring that I had not overlooked other testing or jabs that I qualified for and did a blood pressure test . I found them very friendly.
GP surgery review: the-new-mill-street-surgery
Title: Integral part of our community
Rating: 5 out of 5
Visited: December 2022
Always feel cared for and given the best possible attention. Very reasonable wait times and helpful, sound advice from reception too. We are very fortunate to be part of this GP practise
GP surgery review: the-villa-street-medical-centre
Title: Amazing staff
Rating: 5 out of 5
Visited: October 2023
With previous GPs, I’ve had a sense of dread to contact, but the reception staff here are amazing and always really friendly, understanding and reassuring. The doctors listen really well and leave me feeling well looked after. By far the most caring staff all round.
GP surgery review: the-villa-street-medical-centre
Title: Great practice with great staff
Rating: 5 out of 5
Visited: July 2022
Everyone at the practice is helpful and tries to make sure that you get access to the right member of staff as quickly as possible and the right treatment, either at the surgery or with a hospital referral.  There have obviously been challenges since the start of the pandemic, but the team have really provided an exemplary service in difficult times.
GP surgery review: trafalgar-surgery
Title: Rude staff and unhelpful to the patient
Rating: 1 out of 5
Visited: July 2023
I have been asking for an appointment with this GP for nearly six months to see my doctor as I have serious concerns about my health. They always forced me to take telephone bookings, which I never received because I was not even given a fixed time to wait for the doctor's phone.  In the last two months, I asked them to allow me to see my doctor to discuss my current medication as it is not working well. I feel the reception staff did not consider my worries and never tried to help me or give me autonomy as a patient. I decided to change this GP before my condition worsens and affects my general health.
GP surgery review: ballater-surgery
Title: Appointment
Rating: 2 out of 5
Visited: November 2023
Sent appointment noted as face to face. Attended and was told no appointment and face to face was  how system sends these messages. System needs to be fixed to avoid wasting patients time. Reply from econsult was different. Very confusing and frustrating
GP surgery review: ballater-surgery
Title: Great email medicine, offensive admin
Rating: 1 out of 5
Visited: August 2023
Call for an appointment and, if you get through, its a 2 week wait for an appointment, send an e-consult it's same day but woe betide you miss their response as you are then met with abuse by the admin team who expect you to be be checking email constantly and not leaving the house waiting on them, don't forget they are very busy and your time is not important...
GP surgery review: ballater-surgery
Title: Very welcoming practice
Rating: 5 out of 5
Visited: August 2023
I attended this morning for a blood test. The two receptionists were very welcoming and the Nurse who took my blood was excellent, well done. I will certainly re visit for future blood tests, thankyou.
GP surgery review: ballater-surgery
Title: Speedy response and quick to help
Rating: 5 out of 5
Visited: July 2023
I've always found Ballater surgery quick to respond to triage messages and the GPs go directly to trying to help. I was particularly impressed today after sending an eConsult form, and receiving a reply within 20 minutes with advice and a prescription.

Considering the pressure GP surgeries are under, this efficient approach makes such a difference. Thank you!
GP surgery review: ballater-surgery
Title: Avoid unless you can diarise ailments
Rating: 2 out of 5
Visited: June 2023
Not for the first time I called for an appointment for something I am suffering with today which from past experience could be managed with a prescription medicine only to be offered a phone appointment in 3 weeks time, pointless, will now suffer for the next 5 days. Have had to complete an email consultation and wait to see if that is dealt with in the next 48 hours, all this and they are still accepting new patients, they can have my place as I will look elsewhere, avoid unless you can diarise ailments.
GP surgery review: ballater-surgery
Title: Great Staff
Rating: 5 out of 5
Visited: February 2023
What a  great service. 
Receptionist are always friendly and helpful. They definitely go the extra mile.
Great surgery for woman’s health. 
Would recommend but feel like I’d rather keep it a secret so I can get an appointment with my favourite doctor.
GP surgery review: ballater-surgery
Title: Won't give me access to my medical records
Rating: 1 out of 5
Visited: December 2022
Despite signing a form in September 2022 to have full access to my medical records, multiple telephone calls and being told to submit my compliant via e-consult and their own feedback form, I still don't have access and haven't had any response. My understanding is that under GDPR rules they are legally obliged to give me access to my records.
GP surgery review: ballater-surgery
Title: Lovely staff
Rating: 5 out of 5
Visited: August 2022
I had to visit this surgery yesterday for a blood test .
It was the first time I had ever used the surgery and I have to say what a pleasant experience. 
The receptionists were polite , friendly and helpful so different to my own surgery.
I then had to have my blood taken which I hate but the nurse was lovely and really put me at my ease .
I'm only sorry I didn't get anyone's name . 
Keep up the good work , it really makes such a difference.
GP surgery review: ballater-surgery
Title: Continuous great service
Rating: 5 out of 5
Visited: February 2022
Have been attending this practise for over 25 years and they always are polite , and listen to your problems. Its never no , its how.
GP surgery review: bank-house-surgery
Title: Amazing practice
Rating: 5 out of 5
Visited: November 2023
Bank house surgery go above and beyond for their patients. Their service is amazing with brilliant communication and speed. They always fit me and my family if we need to be seen. I couldn’t ask for a better practice and have the upmost confidence in them.
GP surgery review: bank-house-surgery
Title: Great practice and doctors
Rating: 5 out of 5
Visited: March 2023
Recently moved to this practice and my first interaction with the doctor probably saved my life. She accurately identified a serious issue and I was then dealt with efficiently through the NHS system with the help of the doctors at this surgery. The Reception staff are always courteous and helpful. What else could you ask for.
GP surgery review: bank-house-surgery
Title: Excellent Practice - if in the area - register here!
Rating: 5 out of 5
Visited: January 2023
I have had consultations with both the male and female GPs at this practice and both have been outstanding.  Had on the day appointments every time I have called.  They are kind and caring.   Their staff are courteous and so very helpful.  The girls on front desk always help me with any issues I have.  The nurse is brilliant and this is a surgery that I would highly recommend.  Excellent service and care.  The NHS should use this as an example of high quality, exceptional care.  If only they were all like this!
GP surgery review: bank-house-surgery
Title: Very patient with this patient
Rating: 5 out of 5
Visited: August 2022
Simply amazing - the GP I saw couldn't have been more helpful or patient with me. One of the best consults with a doc I have ever had.
GP surgery review: bank-house-surgery
Title: Outstanding
Rating: 5 out of 5
Visited: July 2022
I have recently moved to Bank House Surgery and the care I have received from all the team at the surgery is exceptional. Friendly, efficient and compassionate, I cannot praise the surgery enough.
GP surgery review: chelsfield-surgery
Title: Administration
Rating: 1 out of 5
Visited: January 2024
Admin is dreadful. A commercial organisation would be unlikely to survive. When phoning  the surgery my patience expires after 20 minutes of being told how important my call is.  I give in!
GP surgery review: chelsfield-surgery
Title: Good GP practice
Rating: 5 out of 5
Visited: November 2023
Had a telephone appointment with GP this morning. Discussed issue and prescription sent to chemist. Was very efficient.
GP surgery review: chelsfield-surgery
Title: Lack of empathy
Rating: 1 out of 5
Visited: November 2023
My wife had a nasty accident when abroad resulting in 3broken bones in her ankle. She had an operation while abroad. She was allowed to travel back to the uk and advised to contact her GP immediately as a further operation was needed within 2 weeks. This was all conveyed to Chelsfield Surgery and all paperwork delivered. 
We were told it was being processed. We have contacted the surgery daily and always been told someone will contact us. Five days later and we are still waiting. My wife is in a great deal of pain and we have relayed this to them, however nothing has been done. She needs to have a referral to an orthopaedic surgeon but requires the doctor to do this
GP surgery review: chelsfield-surgery
Title: Great Practice
Rating: 4 out of 5
Visited: October 2023
I've been a patient to this practice for many years.  I am very grateful for the service my late husband and myself received from Chelsfield Surgery.  Doctors have been very efficient and nurses and technical staff have always been polite and helpful.
GP surgery review: chelsfield-surgery
Title: What is going on they need to be checked
Rating: 1 out of 5
Visited: September 2023
Can’t ever get through to book any appointment you are left holding on for half hour or longer if I was really ever sick it would be impossible to get an appointment, someone just recognise you have people struggling to get help, lucky I live with in walking distance I have to go down to get anything sorted, for the elderly it must be awful. What is going on
GP surgery review: chelsfield-surgery
Title: Dreadful aggressive receptionists
Rating: 1 out of 5
Visited: August 2023
The rudest most aggressive receptionists make this a dreadful experience, if you can even get an appointment.
GP surgery review: chelsfield-surgery
Title: Timeous and courteous
Rating: 4 out of 5
Visited: July 2023
We requested a referral letter fir haematology; it was promised within a week; it was produced the same day. Thanks to reception staff and the busy GP who did the letter.
GP surgery review: chelsfield-surgery
Title: Reception
Rating: 5 out of 5
Visited: June 2023
Great experience with reception really went out of their way to help me with regards to repeat medications following an injury. Couldn’t fault the reception staff. Always polite and helpful.
GP surgery review: chelsfield-surgery
Title: Unbelievable
Rating: 1 out of 5
Visited: June 2023
Monday I requested a repeat prescription which was completed by wednesday but I also wanted an extra item, which I've had before over my 34yrs with this surgery. When my sister collected the items my extra was missing. So I rang surgery and I was told it would be sorted on an emergency prescription. 
Well at 1700 sister was told it hadn't arrived and when she went to surgery to find out why, was told it was refused.
Great now I'm stuck indoors with alot of pain.Phoned again and was told to phone in morning leaving me with a sleepless night.
This surgery over the years has gone from an exceptional one, where you could see same doctor and get an appointment within a day or two, to extremely bad where it's hard to get anything sorted.
If you are looking for a good  local surgery this isn't the one.
And when you fill a survey in which I have done a couple of times nothing seems to change
GP surgery review: chelsfield-surgery
Title: Dreadful & Horrible Surgery
Rating: 1 out of 5
Visited: June 2023
Not really sure why this surgery exists as every time you ask for an appointment, they will give you a month out. This seems to be the standard practice with them. Having said that they have appointments which can be taken for the same day by calling in the morning. This clearly points to the fact that they have slots but don't want to give out. It defeats the whole purpose of primary care. I have highlighted this number of times but to no avail. It would be better to close this practice and open more walk-in centres are that is what it is, no better. Never been able to see a regular GP. Not sure who regulates these surgeries as this one is completely useless
GP surgery review: family-surgery
Title: Excellent reception staff
Rating: 3 out of 5
Visited: September 2023
Although it often takes in excess of 25 mins to get through on the phone (which isn’t ideal), the reception staff are polite, friendly, helpful and approachable.  I’ve noticed a real difference in the last couple of years with new staff coming in.  Please thank them for their work.
GP surgery review: family-surgery
Title: Incredibly efficient and friendly practice
Rating: 5 out of 5
Visited: July 2023
Since joining the surgery over 2 years ago, I have had impeccable care. The staff are so helpful, nothing is too much trouble, they are caring, efficient and diligent. They will literally go out of their way to help when you are in a vulnerable state. I can’t thank them enough for the ongoing service and care they all continuously deliver
GP surgery review: family-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
We have had the most amazing service/help and support from every member of the team at this Practice.
GP surgery review: family-surgery
Title: Brilliant surgery
Rating: 5 out of 5
Visited: June 2022
I'm so happy to have a GP surgery like the family surgery. All the staff are wonderful,  caring and goes the extra mile to help and support us.  I go there with my 2 autistic children and we are accepted and treated so well. My children feel very happy and special with the attention of care they get from staff and doctors. I'm grateful to you all. On behalf of my whole family who comes to the surgery we say, THANK YOU. 
Continue to do the good works. God bless you.
GP surgery review: family-surgery
Title: Excellent Family Surgery
Rating: 5 out of 5
Visited: May 2022
Our family have been under this surgery for many years but since being taken over it’s just brilliant! The kindness and professional support from all the staff is 1st class! Always go above & beyond to help. Thank you so much.
GP surgery review: family-surgery
Title: Lovely people
Rating: 5 out of 5
Visited: January 2022
I have been at the practice for over 10 years and have always received excellent service. Since the practice has had new staff the past 4 or so years it has excelled. The receptionist are so very kind and helpful, nothing is too much trouble for them. The nurse and doctors are second to none and give me the best care i could hope for. Thank you so much, one and all!
GP surgery review: green-street-green-med-ct
Title: refuse to answer the phone
Rating: 1 out of 5
Visited: December 2023
Having called at 8am to be number 9 in the que I got to number 1 after 30 mins then it changed to a ringing tone as though they would pickup the phone. 50 mins later I gave up
GP surgery review: green-street-green-med-ct
Title: Decline in service (staff trying their best?)
Rating: 2 out of 5
Visited: November 2023
Only 4 chairs in the waiting room - what’s that about? Especially when people are waiting for so long. Last appointment I waited for 50 minutes. Currently, already running 10 mins late, daughter is sitting on the floor because … 4 chairs! And the plastic screen so you can’t actually hear the receptionist or they you. Speakers and microphones? 

Difficult to get an appointment, when you do get one, waiting for the doctor for so long. 

I don’t blame the doctors or the receptionists, but something is broken.
GP surgery review: green-street-green-med-ct
Title: Terrible practice
Rating: 1 out of 5
Visited: November 2023
Tried calling at 8am to get an appointment for my 6 year old daughter. After calling for 30 minutes I finally got onto the queue at caller number 9. After another 1 hour and 10 minutes I finally got to caller number 1 at which point the phone just kept ringing the practice but no one ever picked the phone up.
Ended up taking my daughter to A&E for something that my local doctors surgery should have dealt with.
GP surgery review: green-street-green-med-ct
Title: Nobody answers the phone!!
Rating: 1 out of 5
Visited: October 2023
1 hour and 10 mins on hold before anyone answers the phone! Absolutely shocking - we wouldn’t put up with this from any other service provider!
GP surgery review: green-street-green-med-ct
Title: Service decline
Rating: 1 out of 5
Visited: October 2023
I moved to Gsgmc from Chelsfield surgery.  The service was amazing in contrast.  Unfortunately it has declined considerably over the last 12 months.
I tried to order my repeat prescription online but the option has disappeared as the dose has changed.  I tried to call the prescription office between 10 and 12 but every time it was engaged and then cut off my call. I am now waiting for the main reception - I was 9th in the queue 1hr 40 ago.  I am now 2nd.  All I need is for my repeat prescription to be reinstated.  It's shocking.
GP surgery review: green-street-green-med-ct
Title: No point having a phone
Rating: 1 out of 5
Visited: October 2023
I have tried for the last 4 week days to get through on the phone.  This was at many different times of the day and not once could I get through. A couple of times I got to first in the queue but phone was never answered. Eventually I visited the surgery to ask my question. Receptionist was very helpful and I got my information within a couple of minutes.  I saw the phones ringing whilst I was there but nobody answered them. The receptionists were too busy dealing with people in the surgery. Seems clearly under staffed and needs a dedicated member of staff to only deal with phone calls, this may stop so many people visiting surgery in person. 
On the positive I have to say when I have been able to see a doctor they have always been exceptionally good and the receptionists extremely helpful.  It is a great pity the surgery let’s itself down so badly with patient communication
GP surgery review: green-street-green-med-ct
Title: telephone
Rating: 2 out of 5
Visited: October 2023
After waiting for  35 mins on landline, I was No. 3 on patient waiting
list then a further 24 mins ringing out to finally accept no-one was going to answer. Then a further 36 mins on a mobile before I spoke to a receptionist,who was very apologetic  about the wait.
The telephone system needs updating or reviewing at least.
GP surgery review: green-street-green-med-ct
Title: Impossible to get through on the phone
Rating: 1 out of 5
Visited: October 2023
The website states the opening hours 8:00 am to 6:30 pm, but it's impossible to get through the phone at any time of the day. Just now I was held waiting in a queue for 2 hours and finally nobody picked the phone on their end! This should be solved as quickly as possible, I'm thinking about placing a formal complaint about that practice.
GP surgery review: green-street-green-med-ct
Title: What is the point of a phone service
Rating: 1 out of 5
Visited: October 2023
No one answers, tried calling 5 times, held in a cue being told what number I was, then when I get down to caller 3 or 2 changes to a ring tone, waiting another 30 minutes so nearly an hour in all and still no answer!!!
GP surgery review: green-street-green-med-ct
Title: Flu Jab Invitations
Rating: 1 out of 5
Visited: September 2023
Recently you texted me an invite for a flu jab with a link to book an appointment online.  I was not able to book an appointment anf followed the advice to phone the surgery to book one.

After trying 3 seperate times today and waiting for over an hour I finally got through to be told there were no under 65 appointments left and I should ring at the end of week when some more might be released.

My suggestion would be that if all the under 65 appointments have gone then why not text me again to say that and so save me and you time as I would not have had to call the surgery to be told they might have some at the end of the week.

Reading through the other comments on the feedback pages I can echo all of the comments and have had the same experience as many others have had.
GP surgery review: knoll-medical-practice
Title: Impossible
Rating: 1 out of 5
Visited: January 2024
The practice is great when you can seek medical attention. I have however noticed in the last few months that it is near impossible to seek advice from doctors. I entered the e-consult platform at 8:20 this morning to attempt to fill in a form (again) to request a blood test, only to find that that e-consults had closed by 8:21 once I had logged into my NHS account. 

Why the practice continues to accept new patients is beyond me - this is no longer a functioning GP for the vast majority of users if the only way to seek medical advice regularly closes 20 minutes into the allotted 10 hour opening window.
GP surgery review: knoll-medical-practice
Title: Terrible surgery
Rating: 1 out of 5
Visited: December 2023
Trying to simply book an appointment.. told to use econsult which is always unavailable after 8,30am .. econsult being used for test results, doctors letter and sick notes!! This was meant to be for appointments. Staff unhelpful.. the only solution was “go to hospital “ not a pleasant experience and a surgery to be avoided.