janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: woodgrange-medical-practice
Title: Heart surgery, zero contact
Rating: 3 out of 5
Visited: September 2022
I had open heart surgery in last year privately through work insurance.  My GP never contacted me and never did any of the follow-up tests.  When I have tried to get appointments, the receptionists make it their personal mission to divert me onto specialists nurses, or "clinicians", or the drop-in blood centre.  I needed a medical report for a legal reason, reviewed by my GP: they gave me a runaround and even though the GP eventually signed the report, they never saw me!

I truly am not sure whether the GP named on my care _exists_.  I have complex health problems but I have never seen them, never spoken to them -- I do not want a nurse practitioner! or the practice manager! I want to see and be seen by my GP!  A doctor who can give me a diagnosis, and a prescription!  And an appointment that does not require scrambling at 8am with everyone else, and that can never be more than a day in advance.  I have a job.  My job involves meetings.  I can't say "Sorry, our meeting in Central London has been scheduled for months, but today my GP has given me ten minutes at 1:15 so I have to spend an hour commuting to work, an hour commuting home, another hour commuting to work, and a fourth hour commuting home".  It's not reasonable.  It's how the NHS works nowadays, but it's not reasonable.

With all that said, they are a big improvement over my last NHS GP, who was overruled by their clinic partner to refuse me treatment because I was lgbt.

I understand everyone is overwhelmed. But people with jobs need appointments too. And people with sensitive health issues should not be required to tell a receptionist everything.  It is not respectful of patient dignity.
GP surgery review: castleton-road-health-centre
Title: Trash service
Rating: 1 out of 5
Visited: January 2023
They changed the e consult to telephone appointments and no body picks up, I sit at the phone for an hour and my conditions could be serious but for all I know, I am ignored. They said they want to cater the older population but what about younger population - unfortunately not all of us are privileged of being healthy…
GP surgery review: chadwell-heath-surgery
Title: Very supportive
Rating: 5 out of 5
Visited: December 2023
All the staff, each and everyone have always been very supportive. Any issues have been dealt with promptly. Thank you to everyone!!
GP surgery review: chadwell-heath-surgery
Title: The 2 girls that helped me are wonderful!
Rating: 5 out of 5
Visited: October 2023
Honestly the 2 women at the front are so helpful! May God bless them! The hijabi and blonde hair receptionists are problem solvers with solutions. They’re lovely and couldn’t have asked for more help as they always go above and beyond for us patients. We appreciate you!
GP surgery review: chadwell-heath-surgery
Title: Kind and caring nurse
Rating: 4 out of 5
Visited: September 2023
I was seen today by a nurse for a smear test she was such a warm and caring person. During the procedure she was as gentle as she could be which made the procedure less painful. Thank you again nurse.
GP surgery review: chadwell-heath-surgery
Title: Great Service
Rating: 5 out of 5
Visited: August 2023
Seen GP for tiredness, bloods were done which found my B12 to be low, prescription was done and nurse who gave me injections, rebooked me for next one and was very pleasant and kind.
overall great service
GP surgery review: chadwell-heath-surgery
Title: Outstanding service from reception staff
Rating: 5 out of 5
Visited: July 2023
One member of staff in reception has been amazing, whether it's face to face or over the phone. 
She has dealt with my query promptly, efficiently and quickly resolving the situation of my newborn baby who was suffering from colic, reflux then discovered he requires milk with lactose free.
Throughout the process of making my first point of phone call to the surgery, to arranging appointments and ordering my baby's milk, she has dealt with my request for the past few weeks and thanks to her my newborn baby is on the right milk and doesn't suffer from having symptoms such as colic, reflux, vomiting, diarrhea and other symptoms. 
She is definitely an asset to the company, with her customer service skills, mannerism, her friendliness, approach towards patients, helping, understanding and dealing with patients concerns and requests. She has a positive attitude and always smiling.
She goes out of her way to help patients.
The surgery needs more staff like her. I and my family have been a patient in this surgery for many years and I must say she is the only person who genuinely cared to help and shows that she enjoys her work. 
I have had sleepless nights not knowing what was wrong with my son as he wasn't on the right milk. Every time I contacted the surgery, she resolved my problem and now the end result is all thanks to her. 
Thank you, keep up the good work. You're amazing.
GP surgery review: chadwell-heath-surgery
Title: Thank you
Rating: 4 out of 5
Visited: July 2023
Can’t thank the receptionists enough they have been very helpful everytime I have been to the surgery .gps are amazing thank you use very much.
GP surgery review: chadwell-heath-surgery
Title: Brilliant
Rating: 4 out of 5
Visited: June 2023
Reception staff have been amazing i had a lil break down as i was late for my much needed appointment and was worried i had lost my chance they rescheduled my appointment to suit me and helped me calm down..thank you reception for your hard work and showing that you actually care.Good work
GP surgery review: chadwell-heath-surgery
Title: Impossible to speak to anyone at this surgery
Rating: 1 out of 5
Visited: June 2023
I’ve got chronic neck pain that is keeping me off work,took me 1 hour of pressing redial to get through ,and since then i’ve now been on hold for 50 minutes ,shocking service
GP surgery review: chadwell-heath-surgery
Title: brilliant service
Rating: 5 out of 5
Visited: May 2023
Cant say enough about this place ladies in reception are brilliant went beyond and above for me and my son they listened and advised me making me feel safe and comfortable. Thank you girls and chadwell heath team.
GP surgery review: chadwell-heath-surgery
Title: Pharmacist
Rating: 5 out of 5
Visited: May 2023
Saw the pharmacist at the practice for my daughters appointment, really good service, made my daughter comfortable and assessed her throughly without rushing.
GP surgery review: goodmayes-medical-centre
Title: Bad services
Rating: 2 out of 5
Visited: November 2023
Never get an appointment.  People on the reception dont talk nicely and they never help or advice to understand the situation. I will never recommend this surgery to anyone.
GP surgery review: goodmayes-medical-centre
Title: terrible practice
Rating: 1 out of 5
Visited: October 2023
this is a terrible surgery
cant get an appointment unless you call between a certain time
we should be able to book an appointment when its not urgent but no you have to call everyday in the hope you get through within the half hour period its madness why cant we book an appointment say for a few days time or even a week when you just need to speak about your long term illness
GP surgery review: goodmayes-medical-centre
Title: In a Prison you get better care
Rating: 1 out of 5
Visited: March 2023
Staff rude no empathy and no willingness to resolve problems....I would not send my worst enemy here..... erratic and irrational and unethical decision making ..regards a patients needs ....this place needs a deep decision on everyday practice.The Doctor seem not to really want to practice in a professional manner.Staff are never listening or accommodating a patients needs?  patients are treated worse than bad veterinary doctor ..
GP surgery review: goodmayes-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: October 2022
It is has become extremely impossible to get through to the surgery on their phone lines.  Having been in the practice I have witness staff chatting with colleagues whilst the phone is ringing & when they are on the phone they keep you on hold whilst trying to deal with a patient waiting at the reception window.  The practice should take on more staff to manage the reception desk and more than one phone line.  I waited 35 minutes before my call was answered.  I have again tried calling and made 200 attempts the line is constantly engaged
GP surgery review: goodmayes-medical-centre
Title: Reception staff
Rating: 2 out of 5
Visited: June 2022
Reception staff Totally unhelpful to my 85 year old mum who had got to a cab to the practice and she has trouble walking and hearing 
She asked if they knew a cab number for her to call to get home  "No" was their reply ! And that was it ,no help offered at all she text me on holiday in Spain and I managed to get a neighbour to pick her up
GP surgery review: goodmayes-medical-centre
Title: Horrible practice
Rating: 1 out of 5
Visited: March 2022
My husband is a known hypertensive patient. I checked his BP and it was very high. 155/113. He needs a medication review. I got scared and tried to contact them since 8 in the morning today but busy as well. Till 9 it was busy. I tried again after few hours.They put me on hold for 25 minutes and then the line got disconnected. Again tried.One girl picked up and said call tomorrow morning at 8.She said to me if you want to book appointments call at 8am. I said ok if you can’t book me please pass the information on to the duty doctor. She said ok I will pass the information to the duty Doctor and Doctor will call you.Don’t know whether she did or not as we never got any call from any of the doctors. Is that a joke? They don’t have any pre booking, 48 hours embargo slot system.Are they really following the NHS rules!!!Very very frustrating. We have been registered with them for a long time.That is why we don’t want to change our GP. It was never like this before. Last 4 years it is becoming horrible. Very rude receptionists. Once I ask one of the receptionists that can I get your manager’s email address. I was told that they are not allowed to provide that.I have a question whether CCG is monitoring them properly? If so how come they are allowing them to run the practice?? I will take it further. I know where to go as I am working in NHS.I called them few days back to book a routine appointment for my daughter. Again got told that call tomorrow morning.The person who is saying this to us that call tomorrow morning at 8 , they themselves know that we are not going to get through as they put the line on user busy. To call every day morning means to get the day emergency appointments not for pre booking appointments.CCG should check if they have any HCA or practice nurse to monitor diabetic or HTN review? Do they really know that medications need to be changed? Are the staffs really trained to work in NHS? I don’t blame doctors as most of the time they don’t know what is going on. The problem is in their management.CCG needs to take action on an urgent basis as patients are suffering.They really should put a camera in the reception area as the problem is arising from there. Someone should visit the surgery to see why they put the phn on user busy mode from 8-9 am every day. Most of the people don’t know that surgery have an option to put the phone on user busy mode. I am quite sure that they are doing it. Otherwise it can’t be possible that every day it is continuously busy from 8-9 when people try to book an appointment.I do agree that before me so many patients can get through  but in that case they will tell us that you are in number 9 , 7 etc etc but continuously busy can’t accept that at all.Receptionists need to be trained. Need more empathy towards sick people.
GP surgery review: goodmayes-medical-centre
Title: Could not get an appointment.
Rating: 1 out of 5
Visited: February 2022
Since the begging of the pandemic the surgery has got phrase "call back tomorrow morning at eight o'clock". Is it possible for the people those who go to work? Surgery can see private patients and they can provide jabs, that is not a problem. Because they get extra money. Most of the surgeries back to near normal but that surgery is not. I wanted to have a word  with the surgery manager to ask when can we book an appointment on line or when can we see the DR in person, guess what ? obviously i was denied. giving no explanation what so ever. Very rude,unhelfull,inexprienced staff at reception. Every few weeks/months staff get changed .It is like a training school. My question is to the surgery when can we book an appointment to see our Dr without listening to that pathetic and disgusting phrase. Surgery is taking full advantage of current situation. Since 24th of February there is no Covid restriction in this country,than why that surgery is bluntly refusing to see patients or give and appointment by normal way. This is really hart braking that you are un well and you can't see your GP although you paying for that service. This is most disgusting and pathetic SYSTEM.
GP surgery review: goodmayes-medical-centre
Title: Bad practice
Rating: 2 out of 5
Visited: February 2022
Telephone consultation are never made during the allocated time slots. I am a 78 year old patient. When the GP eventually calls he allows the phone to ring twice and then hang up with a a very unhelpful voicemail message. Reception is also terrible. I have to wait up to 30 mins to eventually get through. It's very tough, frustrating and upsetting.
GP surgery review: goodmayes-medical-centre
Title: Courteous doctor, considerate staff
Rating: 4 out of 5
Visited: January 2022
I wanted to give some positive feedback about the doctor who saw me today.  Although I was unable to see my GP (who is always courteous) the doctor I saw today took his time to examine me after an injury and treated me with respect.  In a previous occasion the same doctor gave me helpful advice about sleeping difficulties and took his time to explore different possibilities.  I did not feel rushed through the appointment on either occasion and he was thorough in his assessment.

I have had to make several telephone appointments over recent months for an ongoing health issue, with varying wait times but patience has usually paid off with a same-day appointment.  Despite staff handling a higher call volume during the pandemic, I have always been treated respectfully over the phone when I have had to request changes to Fit notes or request printouts of reports.  Even a letter to my employer in the week before Christmas was turned around within a few days.
And although some of the wait times on the phone have been significantly longer than expected, by following the practice's advice of calling as close to 8 as possible it has made the difference between getting an appointment or not (sometimes seconds count!)  This morning, when I called right on 8am I only had to wait 5 minutes!

And if I had one piece of constructive criticism, it would be to find a way to make it easier for patients who don't use the internet or who struggle to call at 8am to book an appointment.  For example, could the GP hub service number be part of the recorded message when people first get through on the phone, in case they are unable to stay on the phone until they reach a receptionist?

Thank you for all your efforts to serve the local community.
GP surgery review: goodmayes-medical-centre
Title: Please don't hesitate to change your Gp before is too late
Rating: 1 out of 5
Visited: January 2022
From November I've been moved from Gp to Queens hospital, no-one could help me sorting out my baby girl health issues, since I was pregnant they said my daughters has intestinal problems, now her health condition is getting worse and worse day by day. I'm very scared I can't get ant help from any side. With this Covid situation I'm struggling even to change my Gp. I don't know who else can help , I'm a desperate mother.
GP surgery review: green-lane,-goodmayes-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Goodmayes Medical Practice is an excellent Doctor's surgery. The reception team are extremely helpful and the clinicians very caring and knowledgeable. They are understanding and always try to help. We are very grateful for your professional service.
GP surgery review: green-lane,-goodmayes-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
Had another appointment today with the same doctor and cannot fault anything about my appointment, Impeccable service and he even dealt with another problem I had which he didn’t expect. !
The reception staff are always friendly and respectful as are all the staff - would highly recommend this GP Practice after being with them for over 20 years
GP surgery review: green-lane,-goodmayes-medical-practice
Title: Great Practise
Rating: 5 out of 5
Visited: October 2023
I went today to see the Physiotherapist and whilst talking with her (2nd appointment) she asked if a Cortisone injection would help, within 10 minutes I got to see the GP who gave me the Cortisone injection in my hand. Cannot fault this service or the Doctors and staff. Would highly recommend to anyone
GP surgery review: grove-surgery
Title: Great caring service
Rating: 5 out of 5
Visited: April 2023
Keep it up. Service above self. I have been with the surgery for the last year and evrytime l needed help l have promptly been attended to using the on line service. Keep the good work going on.
GP surgery review: grove-surgery
Title: Grove surgery
Rating: 3 out of 5
Visited: February 2023
I had to wait for my dad Prescription  over 1 week. There is hardly any Appointments to see a doctor face to face Patients have to wait 48 hours for prescriptions But it takes over a week to wait for prescriptions They take a long time to answer calls
GP surgery review: grove-surgery
Title: Grove Surgery Doctor
Rating: 5 out of 5
Visited: February 2023
The doctor was very friendly, yet professional, knowledgable, attentive & very caring. She listened well & provided me with the best advice & medication. Thank you so much.
GP surgery review: grove-surgery
Title: Great and Safe Practice
Rating: 5 out of 5
Visited: January 2023
Initially, I had a consultation over the telephone with a female doctor. This was the first time I spoke to this doctor. During our conversation, she told me that she would like to see me in person so that she could examine me properly. She booked me an appointment the next working day to see her in person. I felt so valued because she took her time examining my complaints about my health problem properly. She was very gentle and she made sure I am comfortable. She communicated with me her concerns and her plans for the continuity of my care. This has been a very positive experience for me due to the reason that instead of just telling me to pick up blood request and wait for an appointment letter for procedure/referral which what normally happens previously. I felt safe and well looked after by her.
GP surgery review: grove-surgery
Title: Pathetic service
Rating: 1 out of 5
Visited: December 2022
The service here is pathetic. I gave new prescription 4 months ago but staff still has not updated it so every month for repeat prescription i have to explain same thing again and agai. They just lost my new letter for prescription but zero effort was put by staff to find it, let alone offering any help. The reception and admin staff service is horrendous and very against the  NHS values.
GP surgery review: grove-surgery
Title: Poor practice
Rating: 1 out of 5
Visited: November 2022
This practice surgery is shockingly bad, the appointment system is terrible, you have to call at 8am, the lines are engaged no queuing system. They never have any appointments when I call. Staff leave before business hours, thus no other staff can access the email for the referrals made by external health care professionals. We are having to depend on out of hours doctors or A&e which is overwhelming the NHS hospital. I don’t understand why we are registered with the GP when we are not benefiting from the system.
GP surgery review: grove-surgery
Title: Timely and Efficient
Rating: 4 out of 5
Visited: October 2022
Like many, (because the government told us to), I steered away from services during "Covid" but saw a GP recently to refer a number of health issues that had been building up. Notwithstanding the occasional lengthy telephone wait mentioned in other reviews,  I feel very confident in using and continuing to use this service. 
I have been helped by two GPs both in person and by telephone who have referred me to, and responded to, other specialists promptly and efficiently. I am confident that issues that cannot be permanently resolved, but managed, are in safe hands; and that two conditions that required intervention have been dealt with, appropriately and successfully. Thank you to the lead GP and all of his team, both medical and administrative, for a job professionally done in difficult financial circumstances, and more importantly listening to me, and treating me not only as a patient needing medical intervention but as a partner in the management of my health.
GP surgery review: grove-surgery
Title: Disgrace
Rating: 1 out of 5
Visited: October 2022
This surgery is a disgrace I have had 3 appointment with my Nan that’s in a lot of pain to be told my appointment time and there never phone on time knowing that she can’t get out of the house and has to be a video call to wait around 3 hours and still nothing it’s there duty of care to me making sure patience that need them should be getting their calls not sitting waiting around for 3 hours to not be called
GP surgery review: grove-surgery
Title: Extremely worst surgery
Rating: 1 out of 5
Visited: October 2022
My daughter had polio booster in this surgery in September. They injected booster but they did nt wrote in her red book.i asked for it and they said leave book here,collect after a week and they put entry of the booster in her red book.i came after a week,they did nt wrote,leave another 10 days ,they did nt wrote,I went three times there just a booster entry in her red book but they did nt,then they said to me booster entry should nt write in her red book,now first point it is:
Why emergency hospital department said to me every injection child had ,entry should be in red book.they were sending me but this surgery staff said hospital people lying, they made their own roles.
Second thing is if they should nt put entry then why they called me 4 times,leave book collect after a week.
Can't belive this type of bad surgery exists here. 
N
Being mother never suggested to any one this surgery
GP surgery review: grove-surgery
Title: Worst surgery needs investigating
Rating: 1 out of 5
Visited: August 2022
This surgery leaves phone off hook, never gives an appointment, receptionist starts giving medical advise and they never do referral or service without calling and going in several times
GP surgery review: seven-kings-practice
Title: excellent service
Rating: 5 out of 5
Visited: August 2022
I was bitten by a stray cat and phoned for an appointment. I explained the situation to the receptionist who said she would speak to the nurse. She came back and said the nurse could squeeze me in. I saw the nurse who gave me a tetanus injection and thought I probably needed anti-biotics (which she couldn't prescribe). She contacted a GP who needed just one minute to confirm the need for anti-biotics, the prescription was signed and I went to collect it. This was excellent, time efficient service carried out by someone with years of experience in dealing with these sort of situations. I would like to thank the receptionist, the nurse and the GP.
GP surgery review: seven-kings-practice
Title: Great Reception Staff
Rating: 5 out of 5
Visited: January 2022
Great reception staff , working under intense pressure from the public and patients , always willing to help . 

Regards 
Mr Neville Gentles