janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: arcadian-gardens-surgery
Title: 'Great practice'
Rating: 5 out of 5
Visited: November 2022
I don't usually bother with reviews .
But having changed from our old surgery to this one some months ago, I whish we had done it years ago.
I recently had quite a severe illness not long after we joined Arcadian. I'm never really ill. I'm 64 years old and haven't needed the doctors for years except for the regular stuff, flue jabs etc.
All I can say is the treatment I received there was exemplary!
All the staff at Arcadian surgery were helpful and efficient and above all caring.
The gentleman who treated me was very knowledgeable. His diagnosis was immediately correct.
I was seen by him on numerous occasions through out the treatment with no delays. Every thing he did was exactly right
and very professional. He was very caring , supportive and explained everything in detail. Any questions I had were answered carefully so that he was sure that I understood.
He is with out doubt the best person I have ever dealt with in the NHS!
Arcadian Gardens Surgery is the best I have ever been to!
Keep up the fantastic work guys.
And thanks so much. Because of you I am now 100%!!
GP surgery review: arcadian-gardens-surgery
Title: Fantastic clinic
Rating: 5 out of 5
Visited: June 2022
The doctor is not just a doctor to the patient but a friend and very caring person,always taking care of his patient. As evidence on occasions he contacts me even outside of normal practice hours to enquire about my condition and to give advice for which I am very grateful. Fortunately there are two other clinic members , one who has been there for many years and she is always helpful and another one who deserves an award for being very caring helpful and efficient.Unfortunately there is one other person that is trying the utmost to destroy the good work of others. Overall however the clinic is fantastic.
GP surgery review: bounds-green-group-practice
Title: Excellent speedy service
Rating: 5 out of 5
Visited: September 2023
I want to highlight how impressed I am with the service I have received from both Bounds Green Group Practice and the NHS. 

I received a referral from one of the dr’s for a MRI. I had the choice of 3 appointments and I could have gone to an appointment the next day but this was not convenient for me so I opted for one 3 weeks later. My results were then at the surgery within 7 working days and I had a telephone appointment 2 days later. The service has been very quick and the drs at Bounds Green Group Practice have been very helpful!
GP surgery review: bounds-green-group-practice
Title: Great Practice, excellent treatment.
Rating: 5 out of 5
Visited: July 2023
Excellent communication, knowledge and professionalism presented by the doctor throughout my consultation. Doctor listened to my questions and provided useful advice regarding symptoms. Doctor offered choice before completing necessary investigations/ examinations.  Reassurance offered as well. Doctor ensured I understood symptoms and follow up required by another health service.
GP surgery review: bounds-green-group-practice
Title: Great Practice, Great Service, Brilliant Doctors!
Rating: 5 out of 5
Visited: June 2023
I notice there have been quite a lot of negative reviews since many changes were implemented at the surgery as a result of the pandemic. However, when I hear about the negative experiences my relatives and friends are having with their surgeries, I consider myself very lucky to be registered with this practice where I have always been treated with the upmost respect by both the admin and clinical staff. 

The doctors have a caring manner, take the time to listen to their patients and are very thorough and reassuring in their assessments. 
I am very impressed with the improvements in the processing time when asking for repeat prescriptions using the Patient Access App. Last time, the prescription was ready to be collected from the pharmacy in less than 24 hrs.  I think it is also great that the surgery offers the possibility to book emergency appointments by calling in the morning or at midday during weekdays and on Saturday morning. However, I would like the booking system to be improved by enabling again the appointment booking option on the app as some of us are not allowed to use the phone at work.  In addition to this,  it would be great if the surgery made some slots available for patients to  book non-urgent or follow-up appointments in advance (via the app, phone call or in person) with their regular GP, always leaving some free slots for real emergency appointments.
GP surgery review: bounds-green-group-practice
Title: Booster vacation
Rating: 5 out of 5
Visited: May 2023
I would  like  to  say  a big  thank you  to all the staff  and volunteers who  support  the vaccine  programme, 
it's  good  to be kind.
x
GP surgery review: bounds-green-group-practice
Title: Very efficient
Rating: 5 out of 5
Visited: May 2023
I arrived early, as did several people round me, but the jab queue was minimal. I was seen by Reception almost immediately, and given jab about 2 minutes later. instructions were clear. Everyone very pleasant & efficient.
GP surgery review: bounds-green-group-practice
Title: Lovely staff
Rating: 4 out of 5
Visited: May 2023
I had a really nice experience with getting my Covid booster. However, my husband was turned away despite us being able to book his appointment through the booking number. I explained when I booked that I was immuno compromised and that I was booking a slot also for him, as my own GP surgery suggested I explain and see if it’s possible. No problem with the booking part but apparently he is outside the scope, which we accept.
I realise that this part of the process is out of the control of Bounds Green surgery but it would help others in a similar situation if the booking line understood the NHS rules…
GP surgery review: bounds-green-group-practice
Title: Covid Clinic good experience
Rating: 4 out of 5
Visited: May 2023
All the staff were incredibly helpful and friendly.  When I entered the clinic, I made a suggestion about putting an extra sign outside as I and several others were confused where to go in.  When I was coming out a few minutes later, someone was already putting up the sign.  That’s what I call proactive! The team fixing me the vaccination were so nice and made the experience painless and stress free. Thank you!
GP surgery review: bounds-green-group-practice
Title: Covid Vaccination
Rating: 5 out of 5
Visited: May 2023
Thank you so much, this was so well organised and the staff were so very helpful. I have had vaccinations at other sites but this was by far the best
GP surgery review: bounds-green-group-practice
Title: No appointments
Rating: 1 out of 5
Visited: May 2023
You can only get appointments for the day you ring or the next day. Except that you can’t because they’re all gone when you finally get through on the phone after waiting for 30mins. And the receptionist agrees when you say it’s rubbish! I only need an appointment to get a re-referral to a community ENT service. Could all be done on the phone. Except you can’t get a phone appointment either.
GP surgery review: bounds-green-group-practice
Title: Covid 19 Vaccine Clinic
Rating: 5 out of 5
Visited: May 2023
Well organised, efficient, on time, friendly and helpful. The best I have encountered in what is getting to be a routine experience.
GP surgery review: cheshire-road-surgery
Title: Extremely rude and arrogant receptionist
Rating: 1 out of 5
Visited: November 2022
I had recently changed surgeries and due to the lack of communication between the surgeries, my medication was not on the records and I was unable to request. The receptionist told me that I cannot phone to book an appointment for prescriptions despite being emailed the opposite. The receptionist was arrogant and very unhelpful. The receptionist spoke in a rude manner and did not communicate to me that I would be expecting a phone call by the clinical pharmacist. Would not recommend this surgery. Extremely rude and arrogant receptionist
GP surgery review: cheshire-road-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: October 2022
I have been registered with Cheshire Road Surgery since 2016 and cannot praise them enough. Most recently I had several concurrent conditions which required my GP's prompt attention. I was referred in a timely manner to external providers for treatment without any issue. I have found the reception team, nurses, GP and clinical team to be kind, patient and professional. My GP has been exceptionally understanding and takes time to listen and re-assure.
GP surgery review: cheshire-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
I've only visited the surgery on 2 occasions having recently moved in to the area. On each visit I have experienced very friendly staff, received excellent customer service and very professional health care and advice. ⭐⭐⭐⭐⭐
GP surgery review: cheshire-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Always accommodating, reception staff are lovely and a pleasure to deal with rather than a hindrance like two previous practices  I belonged to. Thank you for getting it right!
GP surgery review: cheshire-road-surgery
Title: Great local practice !
Rating: 5 out of 5
Visited: August 2022
Recently moved down from Newcastle, registering online was so easy! A lady rang me once I had submitted my form to welcome me to the practice and to ask if I needed anything ! She was so kind and patient with me and arranged for my repeat prescription to be sorted already! Very happy I joined here and didn’t even have to leave my flat!
GP surgery review: cheshire-road-surgery
Title: Such a lovely little sugery!
Rating: 5 out of 5
Visited: July 2022
We moved to Cheshire Road Surgery after moving house earlier this year. The staff couldn't be more kind and helpful. I've always managed to get an appointment that suits (especially having young children). When I've had to call, everyone has been very polite!
GP surgery review: stuart-crescent-health-centre
Title: Awful service
Rating: 1 out of 5
Visited: December 2022
Awful services, both reception and doctors. They changed receptionist, and God help whoever needs an appointment and this man is on duty. He talks to the patients arrogantly, bored and even yawning in the phone. He still doesn’t know how to use the phone correctly, I was hanged up 3 times, once when I was 1st in que, then 4th, then 7th. I knew I wouldn’t be able to make an appointment for my child but I still called back and after an hour and 3 hangs up I was told that they are fully booked, obviously. I knew that in the second I was hanged up for the 2nd time, but still wanted to tell him that he needs more training in doing this job or for them to hire someone experienced if the current one visibly shows disrespect for patients.
As this isn’t the 1st time happening, I can’t wait to transfer to another GP surgery.
Doctors are always rushing the patients like it is our fault that they are always running late.
Disappointing to see how this surgery changed to the worst, and with all that awful reviews still won’t do anything to do better.
GP surgery review: stuart-crescent-health-centre
Title: Excellent Patient Support and Care
Rating: 5 out of 5
Visited: January 2022
I moved from a surgery on Bounds Green Road due to the challenges making an appointment and the rude reception staff. The High Road surgery team are a breath of fresh air; they really care and provide excellent support. I've been incredibly impressed by the teams desire to look after their patients throughout the pandemic and the addition of select weekend opening to help those that work or have family commitments Monday to Friday. Thank you so much to the doctors and support team and keep up the good work, it is very very much appreciated.
GP surgery review: stuart-crescent-medical-practice
Title: No care for patient safety
Rating: 1 out of 5
Visited: September 2023
I have recently had a biopsy for suspected cancer.  The nurse who took stitches out said there was still a wound and the dressing needed to be changed or removed on Tues or Wed.

I was told by reception the nurse was on holiday and the earliest appointment they could get me is Saturday.  No alternative or replacement nurse.  This could cause me an infection.

This surgery is only concerned about cutting cost and not about patient safety
GP surgery review: stuart-crescent-medical-practice
Title: could do better
Rating: 3 out of 5
Visited: September 2023
Managed to get an appointment before Saturday, due to my insistence, lucky I did as turned out I now have an infection and need a further appointment. Thank goodness the adjoining practice was able to help me
GP surgery review: stuart-crescent-medical-practice
Title: disgusting service
Rating: 3 out of 5
Visited: July 2022
Had an appointment to see my dr when I went into the room it was a different person who I had never seen before I was in serve pain in my knee I was told my prescription would be sent to my pharmacy in couple of hours so I waited and went and no prescription was sent I went back today and was told the same that the gp had not sent it to pharmacy so two days now without my prescription and walking to pharmacy’s when I’m limping and in serve pain calling gp receptionist no answer feel very let down been with this practice since I was a baby
GP surgery review: bruce-grove-primary-health-care-ctr
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
My grandmother had an appointment for which I attended with her. The doctor was very thorough in their investigation and directed all questions to her which made her feel listened to. They asked us what outcome we were looking for. Very good doctors and receptionists.
GP surgery review: bruce-grove-primary-health-care-ctr
Title: Very good practice
Rating: 5 out of 5
Visited: September 2023
Receptionist and GPs are very helpful. I always get appointment on the day when I call in the morning for emergency. I feel GPs have good knowledge of medical conditions and advise clearly.
GP surgery review: charlton-house-medical-centre
Title: What a change
Rating: 4 out of 5
Visited: August 2023
It's the first time I have been to my GP since it was put in special measures and I could not believe the change. It is much improved and a calmer experience.
GP surgery review: charlton-house-medical-centre
Title: Worst place ever
Rating: 1 out of 5
Visited: April 2023
We have been coming here for years but for the past 5,6 years it’s been awful. Service is terrible. Giving an appointment for 4:30 it’s 5:00 still waiting? Why give an appointment then? I would understand 10 minutes waiting time but what is half hour? People come here for health reasons and making them sit on a chair for this long is ridiculous. I’m writing behalf of my mum she’s very ill and can’t sit for this long she needs to lay down why are we booking an appointment and come on time but won’t be seen on time? This is only one issue they never follow up anything. If a doctor searches symptoms on the internet is that normal i would do that myself at home. Nothing is chased up. But waiting time is ridiculous.!!! Something has to be done.
GP surgery review: charlton-house-medical-centre
Title: Praise where praise is due
Rating: 3 out of 5
Visited: May 2022
A few months ago I was diagnosed diabetic type 2 and within a very short time I was sent an appointment for diabetic eye screening and then soon after that  I was invited to attend a diabetic self-management course. I thank CHMC for their swift actions and referrals so soon after my diagnosis. 
It seems the surgery is improving after a long period of poor performances and I hope this improvement continues. There is still much to be done but you're heading in the right direction. I wish you well.
GP surgery review: morris-house-group-practice
Title: Excellent care
Rating: 5 out of 5
Visited: December 2023
We visited this practice for a tongue tie procedure for our newborn baby. The doctor was excellent. He clearly explained tongue tie concerns with us, examined our baby and then performed the release procedure. It was quick with minimal discomfort to our baby. Aftercare was explained well as we were called a week later to follow up on how we have been getting on with feeding since. Thank you very much. I hope this service continues to enable more tongue tie procedures to be done with quick referrals.
GP surgery review: morris-house-group-practice
Title: Great service
Rating: 4 out of 5
Visited: September 2023
I rang up yesterday morning and the lady on the phone was such an incredible help. I told her she gave me the best, most genuine help ever! 
She went above and beyond to help me. Really made me feel heard and looked after. You really are an angel! Thank you again for being so lovely!
GP surgery review: morris-house-group-practice
Title: Minor surgery success
Rating: 5 out of 5
Visited: July 2023
I had a minor surgery procedure which went smoothly. Everything was explained clearly and the doctor took extra care to make sure I was safe and fully informed. Surgery was quick and I felt assured throughout the procedure.

I was unaware that most GPs don't offer this treatment so I wanted to leave a review just to give my thanks and praise.
GP surgery review: morris-house-group-practice
Title: Execellent practice
Rating: 5 out of 5
Visited: June 2023
Very good service. Very good doctor. Made me feel at ease. Always asking me if I was ok. Talk  me through the procedure
GP surgery review: morris-house-group-practice
Title: Good practice
Rating: 5 out of 5
Visited: June 2023
I have used the minor surgery service multiple of times and very happy. Will use it again. It is a very good service the practice is providing in the community
GP surgery review: morris-house-group-practice
Title: There are better surgeries
Rating: 2 out of 5
Visited: May 2023
This surgery is big enough to support thousands of local North Londoners and has a phone appointment system that can get you an appointment. Some of the GPs are kind and knowledgeable.

However, the practice suffers from poor management and a reliance on text messaging patients at every opportunity. Texts are only ever one way, leaving no opportunity for proper interaction or personalisation. 

Go to a smaller practice for a better service.
GP surgery review: morris-house-group-practice
Title: Terrible practice, avoid
Rating: 1 out of 5
Visited: May 2023
Terrible. This practice lost blood test and blood pressure results several times. Lost medical forms, took 8 weeks to sign a routine certificate. Gave physicians assistant appointments instead of GP appointments when I had pregnancy complications.
GP surgery review: morris-house-group-practice
Title: Very long wait for covid vaccine
Rating: 1 out of 5
Visited: April 2023
I had an appointment for my 5 year old. 
Upon arrival we face a super long line of elderly people waiting for the vaccine. The line took over 30 min to get through until we reached the reception desk. 

It’s upsetting to see so many vulnerable and frail people being forced to stand for such a long time. 
Many voiced their concern to the staff, who were helpful but couldn’t do more to improve the situation. 

After the reception desk we waited for further 40 min before being seen. Travel included that makes it for way to long of a period for all those elderly folks to be out of the house, standing, without eating.

Simply not acceptable, even if the staff was all lovely.
GP surgery review: morris-house-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
I had my cortisone injection today very happy with the service Dr was so professional and the nurse so kind I'm so grateful to of had this done so quickly .
GP surgery review: morris-house-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
Very easy to get appointments, with little to no delay and friendly staff who are experienced and provide a high level of care/service
GP surgery review: somerset-gardens-family-health-centre
Title: Horrible GP, with horrible and disrespectful staff!
Rating: 1 out of 5
Visited: August 2023
This GP is the worst GP in north london. The receptionist staff are so rude and horrible to you on the phone, a man literally was talking to me with so much aggression over the phone. Not to mention how difficult it is to get on the phone to begin with, only to be greeted by a rude person on the other end of the call. They never put down repeat prescriptions despite being told by the doctor at the same very practice it is a repeat prescription, which means you will need to call at 8am sharp to wait 30 minutes on the phone (lucky if that) to ask for the same medication. They always send the medication to the wrong pharmacy or do not send it at all, which again leaves you having to call and wait for another hour to speak to the rude receptionist who sounds like they hate their jobs and have no care for your time. I dont think i’ve received an apology ever from this GP practice on how rude it is. Also different staff have different policies ???? At times it’s easy to get through to your doctor for a doctors note, then at other times you’re told to go through the NHS app and they refuse to let you speak to your doctor ? There’s so many horrible things i can say about this practice . It is a massive let down, cannot believe the public fund this via taxes for the receptionist staff (who think they are kings and empires) to be extremely rude and for the doctor to also give you so much attitude on the phone. Abuse towards staff is not tolerated so why do staff give abuse towards its patients ? Such a dreadful GP , needs to be shut down or just simply give your staff training on how to be decent people who care about the well-being of the patients. If i could rate this place 0 star i would. Horrible.
GP surgery review: somerset-gardens-family-health-centre
Title: blood collection
Rating: 5 out of 5
Visited: August 2022
It was very good, kind people. all professionals.
I need to be always doing blood collection and that's why it's good to have reliable people
GP surgery review: somerset-gardens-family-health-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: January 2022
Every single month without fail, I put in a repeat prescription via Phillips Chemist who then email Somerset Gardens with the request.  Every single month, without fail the surgery either don't send it to the chemist or they send it to their in-house chemist or they send the wrong medication. I have to call each time, spend at least an hour arguing with the prescription service (if you can call it a service) who either are really apologetic and tell me they'll put it through as an emergency to the chemist, or that they haven't received the request or that the medication isn't on repeat or that I've had the medication yet then still send it or they're incredibly rude.. It's March, put the request in on the 25th March, the surgery acknowledged it on the 28th March yet lo and behold, its not at the chemist.  The chemist have given me a print out of the request they submitted. I called the surgery again (on hold for 40 minutes as per usual) to be told they haven't received  the request, yet I have it in my possession.  They have told me after 30 minutes of going backwards and forwards that they'll call me back. The incompetency is shocking. I won't even start on the  attitudes of the receptionists.
Update: got a call back, told the medication would be in the chemist...its not. The chemist said to try again tomorrow.  I'm now out of chemo medication. Avoid this GP surgery. You've been warned
GP surgery review: westbury-medical-centre
Title: Awful receptionist and practice manager
Rating: 1 out of 5
Visited: November 2023
I have nothing but bad experience with the surgery they have been dismissive spoke about me clearly in front of my face when I’ve gone into the foyers. Physicians and GPs are really helpful and there are some polite receptionist but there are 2 specifically that are abrupt and disrespectful for no reason.