janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: broad-lane-surgery
Title: Awful Appointment
Rating: 1 out of 5
Visited: November 2022
Appointments are impossible. Ring them, you are always on queue and put on 3rd spot and makes you wait for next 20-25 mins the least before some one picks up and says there is no appointments at all and cannot book you in for future dates. They seem to book only same day appointments that needs to be done by calling them at 8:30 am sharp. Online appointments are only telephone mode and has not able to book them , as it says there are no appointments via online.
GP surgery review: broad-lane-surgery
Title: Outstanding GP surgery
Rating: 5 out of 5
Visited: June 2022
I have been with this surgery for about 10 years.  In that time I have been able to get an appointment when needed at least 95% of the time. All the staff go out if their way to help you and make you feel comfortable. The service I receive is second to none. The doctors are approachable and thorough and always follow up. I cannot recommend this practice enough.  If only all surgeries were as great as this, everyone would be very lucky. Thank you Broad lane Surgery
GP surgery review: broad-lane-surgery
Title: Awful Practice
Rating: 1 out of 5
Visited: March 2022
Appointments virtually impossible to arrange. Never have emergency appointments when needed - always diverted to Teddington Memorial Hospital, where there is a very long wait time. Needed emergency diagnosis and care but it was not forthcoming.
Something needs to change.
GP surgery review: hampton-medical-centre
Title: Improving
Rating: 4 out of 5
Visited: September 2023
The medical staff remain excellent and the administration is slowly improving as the practice comes to terms with the new information technology systems. Unfortunately the experience today was marred as before by an inflexible receptionist with an inclination to talk down to patients.
GP surgery review: hampton-medical-centre
Title: Excellent Doctors surgery
Rating: 5 out of 5
Visited: April 2023
I could not praise this practice more. I suffer from PTSD but am always given time to discuss this and any other medical issue's. Doctors are polite, friendly, and very caring. Reception staff are very helpful too I find personally, and  Always helpful. From Doctors,  to Nurse's, to Reception staff, overall  a top quality doctor's surgery.
GP surgery review: hampton-medical-centre
Title: Receptionist deciding who needs an appointment or not.
Rating: 1 out of 5
Visited: April 2023
I completed the on line Triage form explaining my symptoms and felt as thou the receptionist has the power to give an appointment after I called as it states I will hear within 2 days.   Considering I'm breathlessness and 60 with ongoing medical conditions.   This is pretty disgusting.
GP surgery review: hampton-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
I know people whinge about GP surgeries, but Hampton Medical Centre has been brilliant to me.  I have had a number of medical issues over the last year and on every occasion, I have felt seen, heard, respected and understood. 

From discussing and agreeing with me what an appropriate course of action would be (not just imposing) through to willingness to refer and to conduct certain tests. 

It doesn't matter which GP I see in the practice, I experience the same compassion and respect.  And the same for the nursing team and the admin team. 

I would definitely recommend the practice.
GP surgery review: hampton-medical-centre
Title: Doctors are great, back office processes are shocking
Rating: 5 out of 5
Visited: February 2022
Doctor I deal with for my Diabetes is great and always has been, very helpful over the last 5 years.  The back office processes are shocking.  Specifically asked by the doctor to book a face to face appointment due to progression of my condition following blood tests, call to arrange and told "you have to call on the day at 8.30am" right so now I am unable to book a face to face in advance.  I have a busy job schedule so cannot book out a full day on the chance of getting an appointment that day.  I get everything has been stretched due to Covid but seems somewhat ridiculous now.
GP surgery review: park-road-surgery
Title: Never any appointments available .
Rating: 3 out of 5
Visited: April 2023
There are never any appointments when you need a doctor urgently. When you ring at 08:30 am you are automated 23 in the queue, by the time you get to speak to to a rude and abrupt receptionist, there are no appointments available for days sometimes weeks.
GP surgery review: park-road-surgery
Title: No appointments available
Rating: 2 out of 5
Visited: March 2023
I tried to book online today for a non-urgent appointment but there were no appointments available for the next two months.  Should I transfer to another GP practice?
GP surgery review: park-road-surgery
Title: Lovely kind nurse
Rating: 4 out of 5
Visited: June 2022
The nurse here is very senior and so knowledgeable and kind. She has been amazing vaccinating my children in the past and making my smears a relaxed procedure. She is a credit to the surgery and the reason I keep attending. Find one particular doctor patronising but happy to say I rarely see him now. If you want to feel cared for then this is the surgery for you esp if you need the nurse. On a disappointing front their website is very out of date . The immunisations information is many years out of date.
GP surgery review: park-road-surgery
Title: A most wonderful practice!
Rating: 5 out of 5
Visited: May 2022
We have been with the practice for some 15 years and consider ourselves so very fortunate to have such a wonderful surgery in our neighbourhood.  We have always found booking an appointment to be efficiently managed - whether over the phone or online.  And once in consultation with a GP, or when being treated by a nurse,  their attentive care and kindness is remarkable and much appreciated. All the more remarkable when considering the many pressures they are under - Covid being the latest addition to an already demanding workload.  You are all amazing! THANK YOU!
GP surgery review: park-road-surgery
Title: Thanks for continuous efficient support
Rating: 5 out of 5
Visited: May 2022
My wife and I have been served by this practice for 40 years and continue to find efficiency and kindness on every visit.  Phoning for an appointment can take a little while, but once speaking to reception we experience good useful help.
GP surgery review: keston-medical-practice
Title: Well organised practice
Rating: 5 out of 5
Visited: October 2023
I had my covid and flu vaccines and the whole process was very well organised. There was plenty of staff present to give directions and assistance and my jabs were given in very good time. The waiting time was minimal.
GP surgery review: keston-medical-practice
Title: A practice that meets our needs very efficiently
Rating: 5 out of 5
Visited: September 2023
I am a great fan of the Klinik system. It takes a while to answer the questions, but they are well constructed and they get to the point so that the doctor is presented with all the important information. Having used it a few times, I have found that I can be seeing a doctor within hours or having a physio appointment at the earliest opportunity. The doctor I saw today was very thorough and took their time to get all the necessary information and to be as reassuring as they could be. At no time did I think I was being rushed through or treated anonymously.  The computer system ensured that all my notes were at the doctor's fingertips. The NHS gets a lot of criticism but the Moorings is a great example of how the service can be provided in an efficient and friendly way.
GP surgery review: keston-medical-practice
Title: Flu/ covid jabs
Rating: 5 out of 5
Visited: September 2023
It took me longer to walk up the stairs than it did to have the jabs it was so well organised . Its as simple as that !
GP surgery review: keston-medical-practice
Title: Worst practice ever
Rating: 1 out of 5
Visited: September 2023
I needed strong painkillers after a knee operation but the pharmacist contacted me and said I couldn’t have them. I have been given co-codamol which are useless. Hospital have contacted surgery today to request they prescribe what I desperately need. Another night of excruciating pain. They do not care. Have had other problems with this surgery not fit for purpose.
GP surgery review: keston-medical-practice
Title: Klinik
Rating: 5 out of 5
Visited: August 2023
Over the past few weeks I have used the Klinik app and have found it really useful and easy you use. I had a couple of queries regarding medication and repeat prescriptions and one about a non urgent condition. In each case I had a response very quickly. My medication query was dealt with by a phone call the next day from a pharmacist, the repeat prescription problem was dealt with administratively the same day and for the non urgent matter I had a phone call within 2 hours of submitting my form for an appointment, offering me an appointment in 10 days time. Urgent cases are still dealt with by phone but so many of our queries are non urgent and the Klinik system really works well for theses non urgent matters.
GP surgery review: keston-medical-practice
Title: Face to face appointment was so great
Rating: 5 out of 5
Visited: August 2023
The doctor was so thorough and conscientious about my hyperthyroid problem. I was so impressed with their caring nature and the help they provided.
GP surgery review: keston-medical-practice
Title: The elderly
Rating: 1 out of 5
Visited: June 2023
What has happened to this Practice ….

 Used to be the best in the area now you clearly don’t care about the elderly and word of mouth would say you are the worst! 
You’re very quick to demand items such as hospital discharge letters but when another healthcare professional request info you don’t answer these requests. This makes it dangerous care of the elderly!   Or May be you just don’t care anymore but these people are someone’s father, husband mother, wife
GP surgery review: keston-medical-practice
Title: Quick response
Rating: 3 out of 5
Visited: June 2023
I require regular blood tests to monitor a brain condition. The surgery is good about sending text reminders for me to book an appoinment at the local hospital.  As it happened, the day before I was due to have the last test, I had a full haematology blood test at CUH.  I filled in the surgery form asking if I could skip the second test.  Within 3 hours I got a reply signed by the same doctor I used to be able to see at The Moorings. It was great to know he is still watching, despite the anonymity of the 
new online Klinik system
GP surgery review: keston-medical-practice
Title: Unhappy
Rating: 1 out of 5
Visited: June 2023
Requested medication on 23rd June it is now July and as yet not received prescription.I have already run out of two of my tablets.
GP surgery review: keston-medical-practice
Title: Really bad don’t bother
Rating: 1 out of 5
Visited: May 2023
Worst GP in the country - phoned up for numbness in the legs and was told that I can have an appointment in 3 weeks. They should shut this place down
GP surgery review: parkside-group-practice
Title: The best practice
Rating: 5 out of 5
Visited: January 2024
I've been in few practice in the area but I must say this one is the best. Very professional care for me and my son. The doctors always check everything in too details it fells like they truly care for patients.  And for the first time in my case that I'm very allergick to medycine this time when I suffer with bad illness the doctor who saw me discuss my case with another doctor and they was able to prescribe the right medication wicht helped me and not having any allergy reaction. I'm so thankful to them. This  is a doctors who loves there job and the one who dosent advised you through Google like some other in different practices.  Thank you for everything. I will always recommend this place only.  And also the receptionist are always very friendly.
GP surgery review: parkside-group-practice
Title: Quick helpful response
Rating: 5 out of 5
Visited: January 2024
Left a message on Klinik in the morning and had a response within the hour. Mine was not an urgent request but had been unwell for over a month with Upper Respiratory tract infection and thought I may need some medication.I was phoned within the hour and offered an appointment straight away and the Doctor seeing me was helpful and efficient. This is 2nd time I have messaged on Klinik and was impressed previous time as well. I realise for many (including me)the change from not being able to book appointments direct is strange and possibly worrying but I do now see that new system appears to be working. Many thanks to all concerned
GP surgery review: parkside-group-practice
Title: Friendly fast and efficient
Rating: 5 out of 5
Visited: December 2023
Prompt caring service listens and takes on board symptoms and previous history.Arrangesfollow ups and hospital appointments.
GP surgery review: parkside-group-practice
Title: Amazing staff and practo
Rating: 5 out of 5
Visited: December 2023
I’ve had a lot of dealings with the surgery over the past 6 months with my two boys and their asthma. Please let all the doctors, nurses and paramedic know how wonderful they are, going above and beyond to ensure my boys have had the care and medication they need. I’ve been able to access advice and support too in order to be fully aware of signs and symptoms of their asthma worsening. Thank you so much.

The new referral system is brilliant too.
GP surgery review: parkside-group-practice
Title: I like my practice
Rating: 5 out of 5
Visited: November 2023
I always have good to say I been treated very well by my GP I would never leave until I die.
Thank you very much.
GP surgery review: parkside-group-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: November 2023
I was promptly seen by the GP and greeted respectfully. My GP was friendly, polite understanding. I was quickly examined and told the cause of my constant knee pain and given jab for it. I was advised to return after three months for a review for further treatment. I am very happy to be a patient of Parkside, where I have been a patient for nearly four decades. Thank you all and high regards to my GP. Thanks again.
GP surgery review: parkside-group-practice
Title: 2 recent experiences
Rating: 5 out of 5
Visited: November 2023
Really impressed that Triage process of Klinik meant I could see a GP urgently. She was lovely & she phoned afterwards with a follow-up appointment to see practice nurse 
Saw practice nurse who dealt with my dressing & gave good advice...thank you
GP surgery review: parkside-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
I was accommodated even though I was late for my appointment. The doctor put me at ease when I told her that I don’t like needles
GP surgery review: parkside-group-practice
Title: A Very Supportive Staff
Rating: 5 out of 5
Visited: October 2023
Just so helpful and patient - take time to sort out any issues -  highly recommended, been with them for years
GP surgery review: parkside-group-practice
Title: worst practice ever
Rating: 5 out of 5
Visited: September 2023
I first called at the end of July just to check on my HRT. A doctor was supposed to ring me back the next week I never did until last week I have been sent three different prescriptions or for HRT which could all be deadly dangerous if taken together tonight, I hung on the phone for 1 1/2 hours with no answer after calling them three times and they promised a call back in 48 hours when I called last for Friday, I am disgusted with the service you don’t even get a real nurse on the phone now it is a telephonist they have gone very very downhill since Covid avoid them if you can get a proper
GP surgery review: fairhill-medical-practice
Title: horrible
Rating: 1 out of 5
Visited: March 2023
The so called GP I saw today, had the most unprofessional aggressive approach yet to be seen by me from any NHS GP. He made sure I feel ashamed and guilty that have made an appointment to be able to bring my ill child to him! After  torturous attempts to get an appointment from 8 am, when after lots of fights and stress got an appointment for 11 am to see him only to be told off by him! We spent 5 minutes in his room and he spent literally 30 seconds to check my child's vital signs( while he was telling me off) and 4 minutes continuing telling us off why we have come and how he could be in Barbados instead of Kingston if he could cure cold! I did tell him my concerns and why I felt it was appropriate  to bring my ill child to see a GP and other concerning issues that are important for my child's health to no avail. I am still very concerned for my child's health as he did not even bothered to check him properly. If he dare to  treat me in this aggressive rude threatening manner, as a long standing patient of the practice that barely needed to  use their service, and be in medical field myself, I dread to think how he treats other patients who don't have a voice or any knowledge in this field. and for the record: your unprofessional ,threatening, manner will not put me off from bringing my ill child to see a doctor next time!! What does put me off though, is the  extremely stressful booking procedure to see a doctor who is not doing his job proeprly and is not  bothered carrying our a basic proper investigations to address the concerns. I am more concerned now for my child's health than before visiting this so called Doctor! The whole booking system, management and doctors need a huge and quick improvement which I really hope they do as this can be a lovely local family doctor practice in the area. At the moment is a few million light years away from it.
GP surgery review: fairhill-medical-practice
Title: Fairhill - doing their very best in difficult circumstances
Rating: 5 out of 5
Visited: January 2023
I have been on the Fairhill patient list for 25 years, and over that time have had excellent treatment and always found the team there helpful and courteous. Like many public services these days, it cannot be easy operating a GP surgery, and I can see how much effort the Fairhill team put in serving their patients. Yes, it is not easy to book an appointment.  However, with ever lengthening patient lists and workloads, and continuing difficulties in recruiting GPs, makes the surgery's job very difficult. But, these are issues that need addressing at the national rather than local level. As one of the other feedback commentators has mentioned, Fairhill compares very favorably against other surgeries, and I agree. Keep up the good work Fairhill team!
GP surgery review: fairhill-medical-practice
Title: Cannot get an appointment
Rating: 1 out of 5
Visited: July 2022
I received a message that I needed a medication review.  I tried to book my appointment on line but it said there were no appointments available.  I went into the surgery to ask about booking a non urgent appointment. The receptionist spoke to me from the back of the reception area.  She was asking me all my personal Information which I had to shout for everyone to hear as the receptionist was far away and there was a plastic screen between us.  I had to repeat several times what the appointment was for.  I was told there were no appointments available for her to book and I should book online.  I explained I had tried but there were no appointments available to book online. She then asked me for my email address which I again had to repeat as she could not hear me properly.  After which she said she had sent me a link and I could book an appointment online.  She had sent me a patient access link, and didn’t seem to understand that I already had one.  She then told me again to book online.  
What a complete waste of my time, I still have no appointment and yet I need a medication review.  
I had to reset my patient access password as she had sent me a new link and did not understand at all that I already had an active account.  Surely she should have been able to see that this is how I have been requesting my repeat medication and also booking my previous appointments.  
There was no privacy at the desk.  The receptionist could not hear me as she was too far away and everyone could hear my personal information. 
I have been with this surgery for 25 years and have seen the service gradually going downhill.  I know all GPS are stretched but this was the last straw.  It was an example of a complete lack of basic understanding as to what my problem was.  No empathy that I could not get an appointment. Setting up a patient access account for me that I already had.  A total lack of privacy.  All which left me coming away totally frustrated and still with no appointment.
GP surgery review: kingston-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Extremely impressed and delighted with consultation. Very pleasant and helpful gp and management team. Helped me a lot to transfer my child care to different hospital.
GP surgery review: kingston-health-centre
Title: Really responsive practice
Rating: 5 out of 5
Visited: January 2023
So impressed with the responsiveness of the admin team. It's so easy to email with queries, test results, advice, repeat prescriptions and so on. They respond really quickly and it genuinely feels like nothing's a problem, even though I'm sure they are super busy!
I've been with the practice for 23 years, ever since they were originally on the Richmond Road, and I have always felt heard and taken seriously. As they've grown in size I'm impressed with the number of extra specialists we now have access to - dietician, lifestyle coach, women's health experts. I would always recommend this surgery and recognise their hard work and determination, in the face of constant underfunding & support from our current Government. We're lucky to have you all in our community.
GP surgery review: kingston-health-centre
Title: Best Practice in Kingston
Rating: 5 out of 5
Visited: January 2023
The whole NHS system could learn on how GP surgeries should be run by this practice. Appointments are available, doctors, nurses and staff teams accessible. There is a good range of appointment times available and the exchange with admin staff on repeat prescriptions is very efficient. My whole family have been patients for 20+ years and want to thank the team there for everything they do.
GP surgery review: kingston-health-centre
Title: Superb responsive practice on all fronts
Rating: 5 out of 5
Visited: October 2022
We have nothing but praise for the way this practice operates - heads above any other GP services we have used in the past. Lovely receptionists and really switched on and responsive medical services
GP surgery review: st-albans-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
I had a non urgent medical issue, had a telephone appt within 2 days and then saw practice physio within 2 weeks. Typically good service. Always pretty easy to get appts and referrals done promptly and efficiently if needed.
GP surgery review: eversley-medical-centre
Title: Needs complete management changes
Rating: 1 out of 5
Visited: October 2022
The fact this surgery is impossible to get appointments for, even weeks in advance, none online and none when u call.
The way this place has been run the last few years is terrifying. It needs a dramatic overview.
The Gaps once meeting are amazing. It's the customer service and arranging of appointments that's closer to a third world country.
Someone needs to come in and update the system around the reception and booking appointments. As have seen that other GP surgerys do not have anything like this. And by far the worst experience trying to book a doctors appointment, ever. 
Please make some drastic changes to how the reception and bookings are made.