janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: millview-surgery
Title: Time frame for routine telephone consultation
Rating: 4 out of 5
Visited: February 2022
I wanted to book a routine telephone consultation for a medication review. Unfortunately the reception was not able to give me a time frame for this call. They were not even happy to say if it would be in the morning or afternoon of that day. Finally with some difficulty, I managed to get the information that it would be some time after 12pm. 

I wonder if the surgery could think about allocating a time frame to a routine telephone consultation ? (example: your call will be between 1-2pm or giving an opportunity for the patient to request a time frame (example: can GP call after 3pm?). 

We understand the GPs are busy but the patients have work commitments and family commitments too. Patients can not always have access to a phone line (example- if traveling) or be in an environment to take a confidential call (example- if in a meeting/work place)

We understand asking for a time frame for an emergency appointment can be difficult due to the unpredictability of the work for the GP. 

But for a routine appointment, expecting the patient to be accessible to the phone the whole day without any idea what time the GP could call is not a very productive and effective way of providing " routine telephone consultations".

If the surgery is planning to continue "no face to face appointment with GP, without a telephone consultation first" approach- please can you consider above....
GP surgery review: roundwood-surgery
Title: Difficult communication gateway into the GP surgery.
Rating: 0 out of 5
Visited: April 2022
I was asked to return the call of a member of the gp surgery staff but was unable to get through. The automated message informed me the surgery had reached safe working capacity for the day, and to call the next day. Fair enough, but as the next day was Saturday and we were heading into a bank holiday then I was unable to return the call for some time. Are staff aware of these difficulties when they leave a return call request. Why aren't staff able to leave an alternative means of telephone number for a return of calls? Otherwise the staff and service is excellent.
GP surgery review: belvoir-health-group
Title: Unhelpful and don’t listen
Rating: 2 out of 5
Visited: July 2023
I understand the reception team have a job to do but they are unhelpful and do not hear what you are saying. Trying to get an appointment is an impossible there are never any available. Many years ago it was like this and then there was a change in the Drs and reception team but now it is truly back. 
The village is no longer village and it is growing rapidly and the surgery hasn’t accounted for this when it was rebuilt.
GP surgery review: belvoir-health-group
Title: Anxious patient
Rating: 5 out of 5
Visited: May 2023
I came in to see one of the nurses and I’m an extremely anxious patient. The nurse I saw was so reassuring. Talked me through all of my results and really set my mind at ease. She really took the time to make sure I was okay before I left. Thank you.
GP surgery review: belvoir-health-group
Title: Thorough practice
Rating: 4 out of 5
Visited: February 2023
I have had reason to visit the practice a few times over the last few months and have found the doctors and staff to be helpful and caring in these difficult times. Again today, with more than one problem, the doctor was very thorough and reassuring.
GP surgery review: belvoir-health-group
Title: Poor service
Rating: 2 out of 5
Visited: September 2022
Being a new resident in Bingham I had had read numerous reviews about this surgery prior to moving here , unfortunately most were rating it as poor and I’m afraid to say my experience so far with this practice hasn’t differed from a lot of the poor reviews I’ve-seen regarding the appointment booking procedure 
Trying to get an appointment seems to be a lottery and being told to ring at 10:30 but then spending the next hour plus with the line constantly engaged is very frustrating ,also a lot of people have jobs that  make it difficult to be able to sit on a phone all morning trying to get through that said my contact with the receptionist i cannot fault and they always seem to try and help and I do feel for them as they will clearly feel a lot of the frustration which is of not their doing, hopefully the management and Drs at this practice will realise the flaws with this system and  look to improve things going forward as surely the current system in booking appointments cannot be right
GP surgery review: belvoir-health-group
Title: A really good job being done
Rating: 5 out of 5
Visited: August 2022
I have encountered a few problems, but one has to be tolerant and understanding.  I do not always see a doctor as I would once have done, but nor do I really need to and a phone consultation is, more often than not, adequate.  All in all, the staff I see and deal with at the surgery are always polite and professional even under trying circumstances, so, well done to all and thank you.
GP surgery review: belvoir-health-group
Title: Unhelpful Practice, lacking in customer care
Rating: 2 out of 5
Visited: June 2022
As a new patient I have found this Practice lacking in customer care. The registration process was slow, disorganised and not at all customer-focused. I've had problems organising repeat prescriptions, discontinuity between Bingham and my previous practice, failure to alert me to the online service, and incorrect advice about essential steps. It feels as if patients are an inconvenience to Bingham Medical Centre rather than the focus and purpose of the organisation. I have been met with inflexibility and downright unhelpfulness as well as poor administrative practice. I hope things improve - this is my worst experience by far of any GP Practice, having registered with several different practices over the last 15 years in the south west, London, the Midlands and the north east as I've moved around with my job.
GP surgery review: belvoir-health-group
Title: Rubbish service
Rating: 1 out of 5
Visited: June 2022
The doctors don't see patients. Receptionist decide if the symptoms are life threatening. Had to wait 3 days for a go to call me, instead of seeing them. Don't they see patients anymore? Shocking service. Used to be better. Make up excuses why prescriptions are late going to chemist, after on website 2 days. Sorted yourselves out asap.
GP surgery review: castle-healthcare-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2023
Receptionist very friendly and helpful on checking in. No long wait to see GP. 
GP very caring and professional, sorting out problem very efficiently. 
I have always found this practice to be a joy to deal with.
GP surgery review: castle-healthcare-practice
Title: Great Service
Rating: 5 out of 5
Visited: June 2023
I felt the response positively from Gp to all of my requests and demands and taking action immediately instead of rebooking for blood taking or so Phone call from the GP two hours after informing about the action will be taken further was another follow up engagement which I greatly appreciated
GP surgery review: castle-healthcare-practice
Title: Terrible service
Rating: 1 out of 5
Visited: September 2022
Appointment booked and arranged with time taken off work for this. On arrival, I was taken in to see the HCA for bloods who then realised the GP had no yet authorised them despite me having confirmed a letter should have been reviewed requesting these bloods from a different GP over a month before. What a waste of time.
GP surgery review: castle-healthcare-practice
Title: Cervical Screening
Rating: 5 out of 5
Visited: September 2022
The practice nurse who did my cervical screening was excellent. She was really friendly and reassuring, and put me at ease, which is just what is needed for a procedure which can feel awkward and uncomfortable.
GP surgery review: castle-healthcare-practice
Title: Helpful and reassuring
Rating: 5 out of 5
Visited: August 2022
Having had little reason to need to have contact with the practice until recently, my family have have a number of contacts of the past few months for various reasons. Our experience has been that the reception staff are efficient and polite, and have directed our query appropriately and all contact with a variety of clinical staff has been professional, reassuring and caring. In a time that has been testing for us as a family the  help has been much appreciated. Too all staff, you may feel you are just doing your job but for our family it has been of great help. Thank you.
GP surgery review: east-bridgford-med-centre
Title: Outstanding
Rating: 5 out of 5
Visited: April 2022
This is a really excellent surgery, with very considerate and helpful doctors and staff. I can't thank or praise them enough for the support I've received over the past few years.
GP surgery review: musters-medical-practice
Title: Can't fault them on my very recent visit
Rating: 5 out of 5
Visited: November 2023
I am suffering with a chest infection, very chesty and really struggling with sleep & lying down. Within an hour of talking to reception, I had spoken to a GP and was in her surgery room being examined, you can't get better than that! I don't think I have ever received better medical attention anywhere, to be honest...
GP surgery review: musters-medical-practice
Title: Awful service
Rating: 1 out of 5
Visited: June 2023
I called to see if I could register at this GP. It says on this NHS website that they take on patients outside of their catchment area and I was unsure whether I would be classed as outside or within the catchment area so I called to check. (Due to affects on hospital referrals if I were to be taken on as a patients outside the catchment)

A receptionist picked up the phone and I asked my questions and she asked where I live, I gave her my post code and she said “I don’t know post codes, where do you live” pretty rudely and cutting me off. I said the meadows and before I could finish speaking, she said they don’t take patients from the meadows. 

I told her that the NHS website says they take people from outside their catchment area and she said it’s not up to the “online people” it’s up to her. I told her they should update the NHS website then.. 

I live very close to this practice, and I am surprised I would not be in the catchment area. I believe as the meadows is a rougher area than west bridgeford she may have been taking her own liberty here but I don’t know because she didn’t tell me the catchment area! 

It says all calls are recorded - if you work at the practice and are reading this I’d recommend listening to the call I made 30 June 2023 at 16:04. I think your receptionist needs some upskilling on social abilities. If I’m not in the catchment - fine, but your receptionist shouldn’t speak down to people. Stay away from attempting to join this GP!
GP surgery review: musters-medical-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: November 2022
Can always get an emergency appointment if required, by ringing in at the correct time. The doctors are really nice, as are the reception team. I rate this practice highly. Would definitely recommend.
GP surgery review: musters-medical-practice
Title: Booking system not currently fit for purpose
Rating: 1 out of 5
Visited: November 2022
Booking system not currently fit for purpose. (They do admit they are having problems).

You can't book in advance. You must call at either 8am or 12pm for appointments within a few hours notice.

Try calling at the advised time - sorry phone lines are too busy, try later.

12 calls later, enter queue.

25 minutes later, call answered.

Sorry, only emergency appointments left, please try again tomorrow...

Maybe it works OK if you're retired?
GP surgery review: musters-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: September 2022
Today’s service was remarkable. I rang at 8, got through to a friendly receptionist in less than ten minutes, had a phone appointment with a helpful GP the same morning and could start the tablets I needed by lunchtime. Couldn’t ask for more than that.
GP surgery review: musters-medical-practice
Title: Appointment process is inefficient
Rating: 2 out of 5
Visited: August 2022
Access to appointments is by phone call at 8am or 12pm for each day. Advanced bookings within a two week period are also possible. Ringing at 8 or 12 puts you into a queue system. Today I was position 6 and there were 2 appointment times left for that day. There are typically 4 or 5 doctors at any one time, so each has about 4 bookable 10 minute appointments each day. If the appointment time is not suitable (existing appointments, work etc) it is necessary to ring back at 8 or 12 or book an advanced appointment. If that date is not suitable it is necessary to ring back the next day and try again.
This means that the vast majority of appointments are being made in advance leaving only very limited provision for urgent appointments on the day.
So, who does this benefit?
Not the reception staff who everyone is warned in a recorded message not to be rude to when you cannot get an appointment. Many of them sound defensive and stressed which can seem rude and aggressive at times.
Neither do the patients benefit who have to negotiate the system and rely on pot luck. It is incredibly frustrating at times and it’s no wonder that patients are sometimes rude to receptionists.
Also, the whole process is very inefficient and clinically ineffective as there is no process to determine access based on immediate clinical need. Ringing multiple times through the week to finally get an appointment assumes that there is no real clinical need in the first place. Should we assume that doctors believe that much of what they see is actually a complete waste of their time? Therefore, rationing of access makes no difference to the patient?
So, who benefits? Doctors must feel under siege to put up such barriers to access.
The system does not work and needs to be changed.
GP surgery review: musters-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: August 2022
I called the practice this afternoon at 4pm, received a call back at 4.15 from a GP and picked up the required medication from my local pharmacy at 4.45. Excellent service all round from receptionist to GP and Pharmacy. Thank you
GP surgery review: musters-medical-practice
Title: Reception staff unprofessional and at times rude
Rating: 2 out of 5
Visited: April 2022
Have the GPs asked the receptionist to make it almost impossible to get a consultation and asked them to be rude and unprofessional in the hope of driving patients away?
Whilst one of the receptionists, some of the GPs and all nurses are excellent; I have finally given in and will be transferring across the building.
GP surgery review: orchard-surgery
Title: Great Pactice
Rating: 5 out of 5
Visited: December 2023
I  left this practice only because I wanted to be nearer home, but have come back because the surgery that I registered with was awful waiting for hours on phone mistakes made prescriptions lost or delayed, so in the end came back here and never had a problem in the past and now in the present  so nice they are friendly and polite and know what they are doing Thank you for having me back
GP surgery review: orchard-surgery
Title: GP surgery as it should be
Rating: 5 out of 5
Visited: December 2023
So pleased it was possible to get a same day appointment with a GP, the practice was so efficient and everybody I dealt with was friendly and helpful. Cannot speak too highly of the practice.
GP surgery review: orchard-surgery
Title: Non helpful receptionists
Rating: 1 out of 5
Visited: November 2023
I have tried to report/improve an issue, which causes me to drive to Kegworth unsuccessfully by now five times. While I would expect a ‘receptionist for general enquiries’ to say in a friendly tone 'thanks for alerting us to this, I will pass it on to the relevant person, dealing with the issues. We will sort it', I received answers like 'I am responsible for this, you need to contact xy', or other explanations and the bucket is repeatably passed back to me.
While the receptions seem to be friendly on the surface - I have experienced them repeatingly unwilling to be really helpful. I think some training would be helpful here.
GP surgery review: orchard-surgery
Title: Great practice (5 Stars)
Rating: 5 out of 5
Visited: June 2022
I was registered here for around a year and half whilst I was living in Kegworth. 

All the Doctors/Nurses/Receptionists at this surgery were all extremely friendly and helpful.

Unfortunately I’ve recently relocated and have had to leave this surgery but I highly recommend it to anyone in the local area.
GP surgery review: orchard-surgery
Title: Excellent practice with caring staff
Rating: 5 out of 5
Visited: May 2022
Having recently moved to orchard surgery I've got nothing but praise for them. Have unfortunately had to make a few appointments recently but have always been able to book a timely review whether on the phone or face to face. The staff have all been really friendly and helpful. Thank you
GP surgery review: radcliffe-on-trent.-health-centre
Title: Great doctors!
Rating: 4 out of 5
Visited: February 2023
I have had an on going chest infection. It has latest 3 weeks. The doctors I have seen have been amazing, really caring and very helpful.
However, the reception team are not as accommodating. I know they are busy, or so they tell you! But the sighs of boredom and the abrupt way they called to you isn’t a true reflection of the some of the lovely and helpful people there.
GP surgery review: st-georges-med-practice
Title: Fantastic Practice
Rating: 5 out of 5
Visited: August 2023
I have been a patient at St George's Medical Practice for a number of years now. They never fail to provide excellent, efficient patient care.
Thank you!
GP surgery review: st-georges-med-practice
Title: Still doing a great job in difficult times……
Rating: 5 out of 5
Visited: February 2023
Having recently moved to this practice I have been so impressed by the level of compassionate care offered.
These are very challenging times but the team here are managing to offer kind and respectful care. I feel very privileged to be a patient at St George’s and want the staff to know that their hard work is so much appreciated. This is the first time in recent years that I have felt secure in the knowledge that I have somewhere to go when I feel poorly.
Thank-you.
GP surgery review: st-georges-med-practice
Title: Exemplary
Rating: 5 out of 5
Visited: March 2022
I have been registered here for a little over two years and I cannot praise them highly enough. I have had various consultations with the doctors, nurses and they are always prompt, friendly and efficient. The support staff are always equally good. Overall this practice is exemplary and a model for how the NHS ought to be.
GP surgery review: the-gamston-medical-ctr.
Title: Doctors are amazing the gatekeepers challenging.
Rating: 4 out of 5
Visited: November 2023
First class service from the doctors but if you ask the gate keepers on duty your met with very little support or empathy. Ask a question concerning a test result not back after chasing for 5 weeks-  I was sadly showed very little support. I’ve put the phone down and had a cry.
GP surgery review: the-gamston-medical-ctr.
Title: Surgery at its best******
Rating: 5 out of 5
Visited: May 2023
My daughter not a patient, collapsed outside the surgery. The quick and caring response from the doctors, nurses, practice manager and reception staff was exceptional. They did a thorough evaluation of her whilst the paramedics were called. They made her as comfortable as possible on the pavement and spoke to her kindly and reassuringly. You could have not wished for better attention and care. Thank you so much for going out of your way and ensuring that my daughter got the best medical attention. I would recommend this practice for its care and quality service. Well done.
GP surgery review: the-gamston-medical-ctr.
Title: Very efficient flu vaccination
Rating: 5 out of 5
Visited: October 2022
From electronic booking of vaccination through to a super fast visit, using all consumption rooms, could not have sone better. Thanks to all involved
GP surgery review: the-gamston-medical-ctr.
Title: Worst experience
Rating: 1 out of 5
Visited: August 2022
The doctor at the Surgery was dismissive, rude in his approach. It felt he was in a rush to go through things and would not listen to history and did not bother to explore anything about the concerns.
It was really sad to be treated in a way by the doctor at this Surgery. I would recommend the surgery to kindly make doctors emphatic and at least communicate in a better way than being rude to patient. 
If you ask me to rate the Surgery I would give Zero to the approach of the doctor. It was horrible from a professional.
GP surgery review: village-health-group
Title: Very Poor Service
Rating: 1 out of 5
Visited: October 2023
I have waited just over a month now for a letter from my son’s GP as proof of his disabilities. Initially I had to wait 14 days for the doctor to return from his annual leave, I then spoke directly with the GP concerned and was told the letter would be ready two days later. It never arrived. 
For the past two weeks I have been chasing this letter as a matter of urgency. I have called into the surgery twice, rang several times to be told by receptionists that I won’t get it for free (I wasn’t expecting to!), that they’ll pass on my query to his secretary as a matter of urgency ect ect! 
I have 48hrs in which to submit this very urgent letter to the local council before my application, which has so far taken three and a half months is cancelled altogether and I will have to start the entire process again!
I am absolutely furious that I have been kept waiting this length of time when the doctor and the reception staff are aware of the urgency.
If the doctor didn’t want to write this letter, I would have appreciated it if he told me in the first place. Don’t promise something for two days later and then not go through with it! I expected more professionalism than this and I certainly don’t need the patronising tone from the receptionist when I enquire as to where said letter is. I am livid in the extreme at the shocking lack of service and poor attitude of the reception staff in general.
GP surgery review: village-health-group
Title: . Good start to my annual Review
Rating: 5 out of 5
Visited: August 2022
Annual review  bloods taken with phebotamist who was careful and pain free. A good experience  although everyone was suffering from the extreme heat.
Rated an Outstanding Practice.  I've always had a very good service over the last 30 years. It isn't the NHS's fault they have been serially underfunded over the last years.
GP surgery review: village-health-group
Title: Not good
Rating: 3 out of 5
Visited: July 2022
Diagnosed at hospital as having a thyroid problem and had blood test The doctor needs further blood tests but cannot do them (as I am housebound) for another three weeks so in total waited eight weeks and am still losing weight already lost four stone and am 80 years old
GP surgery review: village-health-group
Title: The service has declined.
Rating: 2 out of 5
Visited: May 2022
Unable to get appointment for face to face consultation. Receptionist asks what your problem is. Waiting room nearly empty . Where are our GPS. I assume they are either at different surgeries or doing private practice. Bring back the old days ! Our GP's were fantastic. They knew us, or history and that of our family.I find it vert sad that such a good surgery is failing its patients.