janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: bushloe-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2022
Moved into the area 6 months ago when I was 6 months pregnant. Registered with Bushloe Surgery, was immediately contacted by the antenatal team, had excellent care throughout my pregnancy by the GP and midwives at the practice. I had bloods taken one day found to be anaemic, my GP got in touch by 6 pm on the same day asking me to collect my prescription for iron supplements. Gave birth in October, again immediately contacted by the midwives and GP practice to sort out post natal care. Had baby immunisation and 6-8 week check for me and baby, was seen within 5 minutes of getting there, and home within 40 minutes. The whole team there has been excellent.
GP surgery review: bushloe-surgery
Title: Practically Impossible to Get Appointments - Infuriating
Rating: 2 out of 5
Visited: November 2022
Extremely disappointed with my surgery - getting an appointment booked is practically impossible. Previously, for same day appointments you would call at 8am on the day and be held in a queue and given a slot that day. For some reason, this is no longer the case and instead you are told "we are experiencing high call volumes; call later" and they hang up. Online appointments are also a joke. The only appointments available are NHS health checks or diabetic annual health checks - for anything else, forget it. Once again, it used to be that you'd have to wait a couple weeks but you could at least book a GP appointment online - now I've no idea what the point of this system is. Finally, you can send the practice a message to allegedly make appointments for non-urgent issues. I tried this for cervical screening, only to be sent an email stating I'd need to call for this. What on earth is the point of this if you cannot use it for non-urgent appointments as stated? Frankly, the whole process is infuriating and frustrating; it's as though they don't want you to go there.
GP surgery review: bushloe-surgery
Title: A great caring practise
Rating: 5 out of 5
Visited: October 2022
I have long been fortunate enough to have Bushloe End as my practise. From the front desk through to the actual medical care the service is first class. Easy to use website, polite telephone service and doctors who care. Texts to set up flu jab, responsive to prescription requests and much more. My whole experience with the team is that the caring ethos comes from the top.
GP surgery review: bushloe-surgery
Title: Outstanding
Rating: 5 out of 5
Visited: September 2022
This surgery have done nothing but bend over backwards to help me this last 3 years ,I've been very unwell and had multiple surgeries I have never had any trouble seeing a doctor when needed!when others have failed me bushloe surgery have cared for me and supported me and have spent more time than they should fighting to get me the right care I need !! I honestly do not know what would have happened to me if I didn't have the constant support from everyone in that surgery even the receptionist played a part in my care I am forever grateful! And humbled
GP surgery review: south-wigston-health-ctr.
Title: Poor practice
Rating: 2 out of 5
Visited: December 2023
Been with them for 10 years now and always have had problems with them. On a positive note, last year we were abroad and my daughter was very unwell and they still gave us a telephone call. When I was off sick last year, they provided me with a sick note and listened to me and actually tried to encourage me to have longer off, which showed their care. 

However, the ask my GP service (of past) and the new service are appalling. They’re only open at limited times and most of the time does not open when it says it will be. They have no flexibility and their sexual health drop in does not cater for those of us with full time jobs who cannot afford to take a whole day off to sit and wait. I managed to submit a request today and they text to say they would call today. I have not had a call. I’m expected to wait in all day to no reason, but I cannot ask for a future appointment or be specific with my availability to fit in around work and childcare. 

I don’t know if it’s just this doctors or the state of the NHS in general. Just having to decide whether to change surgeries or just pay to go private.
GP surgery review: south-wigston-health-ctr.
Title: Unbelievable ineffective
Rating: 1 out of 5
Visited: February 2023
I have had nothing but issues with south wigston health centre lately. This is the second time they haven’t been able to refill a prescription because they apparently ‘can’t see it’ and it’s never been prescribed… while I’m holding the box…. In my hand…. 
After confirming I had an ear infection, at the end of my antibiotics I didnt feel any different so consults them again. They only did a phone appointment so didn’t actually look in my ears and told me to try a nasal spray. A week later I was in excruciating pain so they finally saw me again only to confirm my ears were dangerously infected, to the point I could have lost my hearing. 
They do not take patients seriously, their staff is ineffective and as I’m in early pregnancy, I will be leaving to a different surgery as I genuinely don’t trust swhc with my pregnancy.
GP surgery review: south-wigston-health-ctr.
Title: Phantom GP's
Rating: 1 out of 5
Visited: January 2023
Today asked to see a gp via their ask my gp app and was told a gp would contact me to discuss my issue, however nothing received from them stating when it would be and its now the afternoon. Trying to call them and they state calls are busy and use the ask my gp but it's always closed after 7am and they never reply to you either so a bit of a waste . Then the ivr automated message plays then it plays music for 5 seconds  then restarts the welcome message . 
If I had another one closer that's accepting patients then I would move in a heartbeat but there isn't. 
No wonder 111 & 999 are so busy and people going to A&E when you have a doctors like this . 
They need to sort it as it putting a burden on our hospitals
GP surgery review: south-wigston-health-ctr.
Title: Very poor service
Rating: 1 out of 5
Visited: November 2022
I have been with the surgery for over 30 years but over the past few years, it has really gone downhill.

I am on permanent medication that I can't miss a day of, and despite putting in repeat prescription requests weeks in advance, they are ignored and I have to spend hours on the phone trying to speak to someone just to get my prescription every single month as their opening hours are not convenient when you work all day so can't go in the surgery in person and their online system is permanently offline.

Despite trying to move away from the surgery, they won't allow me to have more than a month's medication at a time so other surgeries won't accept me.  Stuck between a rock and hard place.
GP surgery review: south-wigston-health-ctr.
Title: No one answers, ask my gp always offline
Rating: 1 out of 5
Visited: November 2022
Has anyone ever managed to get an appointment? Ask my gp always offline, phone cuts off straight away. The service from this place seems to have plummeted in recent times - look elsewhere - I certainaly will be!!
GP surgery review: south-wigston-health-ctr.
Title: Poor service
Rating: 1 out of 5
Visited: October 2022
I have had to chase a report since July 22 and it has still not reached it's destination.  Online service is now constantly offline, cannot get through on the telephone and when I have gone in to the practice they have told me it is done but it never arrives.
Very concerned over the poor service at this GP practise
GP surgery review: south-wigston-health-ctr.
Title: Booking an appointment
Rating: 1 out of 5
Visited: October 2022
I have always found it difficult to book appointments, but they are getting more difficult to book. Today I have tried going through the ask my GP site only to find it continually offline, so unable to make contact. The telephone line is continually engaged and if you do get through, they just tell you to book online which you can't do. These people on reception go out of their way to be unhelpful.
GP surgery review: south-wigston-health-ctr.
Title: Excellent Service
Rating: 5 out of 5
Visited: April 2022
Doctor always responds quickly to AskMyGP. Staff are always pleasant and helpful. Every contact with surgery for both myself and my husband has been dealt with efficiently and effectively even throughout lockdown. I couldn’t recommend more highly.
GP surgery review: south-wigston-health-ctr.
Title: Difficult appointment system
Rating: 3 out of 5
Visited: March 2022
Following a bone scan and resulting blood tests I was rung by the surgery and asked to make an appointment.
I called into the surgery to do so and was told they do not book GP appointments in advance.
I was advised that each day you ring/call first thing to book consultation.As my request is not urgent I wish to self triage myself as such.
Why does this surgery not have a certain number of bookable in advance appointments available ?
(Is it right that non urgent issues have to be triaged each day alongside urgent ones with patients using their time to prove they need an appointment for a non urgent issue)
GP surgery review: south-wigston-health-ctr.
Title: Excellent practice nurse
Rating: 5 out of 5
Visited: March 2022
Went for bloods and my smear test last month. The Same Nurse did both procedures on separate occasions. On both visits she was caring, professional and informative. She made me feel safe and comfortable. I am difficult to get bloods from and she got them on first attempt. You could tell she had pride in her job and is a real credit to the practice.
GP surgery review: spectrum-health
Title: Can never get through on the phone.
Rating: 1 out of 5
Visited: September 2023
Ive always had enough respect for the fact that nhs is busy and its hard to get appointments and therefore will always call to cancel my appointment if i am unable to make it so that someone else can be given the spot who may be more in need than myself. But how can i do that when ive called and waited 30mins and been cut off. Then called again and been on the line waiting for 1 hour 30mins. Thats a total of 2 hours. Cant even get through to cancel an appointment. So how can we expect people to call to cancel. Its like there is no one on the other side or the phone lines. So disappointed and mentally exhausted from trying to get through to this GP.
GP surgery review: spectrum-health
Title: Dissatisfied to say the least.
Rating: 1 out of 5
Visited: July 2023
Poor service experienced from the poor lack of communication and incorrect feedback on blood results and also waiting for a referral but when calling 6 months later being told that the paperwork was not sent.
GP surgery review: spectrum-health
Title: Told to ring 111
Rating: 1 out of 5
Visited: April 2023
I am House bound and asked for home visit on the Tuesday after a fall at home.On Wednesday rang again I was told I was booked for visit on Thursday no one came
 on Friday I rang again to ask why no visit and was told by receptionist if you are worried ring 111 no offer of help getting appointment with surgery 
I did ring 111 and they had to send an ambulance with paramedics
to see me.
 I am disappointed that after several days of phoning I had to resort to calling the 111 service
GP surgery review: spectrum-health
Title: Absolutely pointless
Rating: 1 out of 5
Visited: March 2023
Grandson needed antibiotics for an ear infection, after a week of constant ringing still no appontment.will be changing back to my previous surgery
GP surgery review: spectrum-health
Title: Terrible Practice
Rating: 1 out of 5
Visited: March 2023
Near impossible to get an appointment. You call bang on 8am and the line is busy and you are cut off. Then when the call waiting system is enabled you are 15th in a queue and you are sometimes randomly cut off. If you see a doctor it's always someone new with a different opinion to the last doctor, some of which I was later told was incorrect. This practice even under new management is failing. Online bookings are unavailable either, you go into the surgery in person and are told they are fully booked for over a month. If you don't believe me review look at the other ones here and on Google reviews. I'm prescribed medication that can only be issued by having a doctor's appointment and review. It's been two weeks trying to get an appointment and I'm now rationing my medication to every other day to prevent it running out. The patient care here is terrible.
GP surgery review: spectrum-health
Title: Exceptional consultation
Rating: 5 out of 5
Visited: March 2023
One of the GPs who unfortunately I am unable to name is exceptional - caring, knowledgeable and nothing is too much trouble. I can’t praise them enough and it’s pretty refreshing in this day and age.
GP surgery review: spectrum-health
Title: Cannot get through on phone
Rating: 2 out of 5
Visited: February 2023
I received a text message out of the blue from Spectrum asking me to phone to arrange a blood test. No explanation whatsoever. Since then I have tried to ring them 3 times, using up 1 hour and 10 minutes of my life and no one answered any of my calls.
Waste of time, money and headache inducing!!! Not going to bother again. It was a great service at first but now it’s dreadful. Obviously the state of my blood is of no concern so why text me in the first place? Ludicrous.
GP surgery review: spectrum-health
Title: Very Happy with the Service
Rating: 5 out of 5
Visited: October 2022
I have been a patient with Spectrum since January 2022. So far I have not experienced any problem getting appointments. The people at reception are helpful and receptive. Medication is prescribed and reviewed efficiently. I have always been very satisfied with the treatment I receive at this Surgery.
GP surgery review: spectrum-health
Title: No service or appointments
Rating: 1 out of 5
Visited: July 2022
My family and I moved to spectrum as we were getting no service. They answer the phone promptly with very little wait but they seem to be struggling with staff leaving . I went for a blood test on Monday at 3,30 and was told after 10 minutes that the blood had been collected at 3 so they couldn’t do it. I now can’t get an appointment until the middle of September but I’m supposed to have one every month for the hospital to release my drugs .
GP surgery review: spectrum-health
Title: Excellent Practice
Rating: 5 out of 5
Visited: July 2022
Able to be seen in person, friendly staff and great care. I was referred promptly and my faith in GPs surgeries have been restored when post COVID I had become anxious to access primary care services
GP surgery review: the-central-surgery
Title: Not fit for purpose
Rating: 1 out of 5
Visited: January 2024
Since this practice changed hands, it has become not fit for purpose. My mother has tried to get asthma reviews for months now after having worsening symptoms and a trip to A&E resulting in steroids being prescribed. The most she has ever got from the surgery is a telephone call from a nurse (after calling many times to even get this). No peak flow test (as would be usual), no physical examination and the nurse saying they have restrictions on what they can prescribe/recommend. This results in the nurse saying my mother will need to call back for a new appointment with a doctor - which she simply has been unable to get. 
You have to call in excess of 100 times every time you want to book an appointment. They rarely give face to face appointments, even when a pharmacist or private insurance medical professional has said you should be seen. Everyone says the same about this practice - it is notorious in Oadby. It is just bizarre that it is still running. 
My family are moving to a different surgery.
GP surgery review: the-central-surgery
Title: Fairly good service
Rating: 4 out of 5
Visited: December 2023
The staff at the practice are always polite and helpful and do their best in often difficult circumstances
GP surgery review: the-central-surgery
Title: The worst GP practice
Rating: 1 out of 5
Visited: December 2023
Never get an appointment, they never do what they say there going to do.  Never phone you back.  Never communicate with the hospital.  No gp's to speak of. Has slowly descended into chaos. Should be closed, can you put them in special measures.
GP surgery review: the-central-surgery
Title: Total disgrace
Rating: 1 out of 5
Visited: October 2023
Trying to get through to this surgery drains the life out of me. You ring when they tell you to ring at 8am and it takes a ridiculous amount of calls until you get put on hold for 33 minutes (my latest hold time) the doctors are very rude and don’t seem like they even care about patients. The most annoying thing is when the doctor calls back it seems like they haven’t even read any of your medical history  as they always ask you to try and remember years worth of medications you’ve been on and how long for. Ridiculous! 
My latest encounter was with a very rude doctor who talked down to me after ringing because I found a lump. No sensitivity on their part, and a patronising response to me getting it checked out. Disgraceful!
GP surgery review: the-central-surgery
Title: Service virtually non existent
Rating: 1 out of 5
Visited: October 2023
A phone line permanently engaged, a website never available and attempts to book in at the counter refused.
I have just obtained a phone call by asking for 'a triage booking' which has never been suggested before.
A neighbour using a nearby surgery is answered at once and routinely gets a same day appointment.
Brooksby Drive, which we have been with since 1985,is a shadow of itself and seems to avoid contact at every opportunity. 
Obviously a staffing problem. What is the meaning of the' s' in the nhs?
GP surgery review: the-central-surgery
Title: Very helpful staff and doctors
Rating: 5 out of 5
Visited: August 2023
The reception staff are very helpful and friendly.
The prescribing Pharmacist and nurses have been very helpful and friendly.
The Doctors have also given us professional care and attention.
GP surgery review: the-central-surgery
Title: Sat on medical exemption card renewal for over 2 weeks
Rating: 1 out of 5
Visited: August 2023
I dropped an application form to renew my medical exemption card into the surgery on the same day I received the letter from the NHS. The surgery sat on it for over two weeks and now I won’t get the card back in time so I will have to pay for my next prescription and claim the money back. That is lots of extra work for me to do because the surgery didn't act in a reasonable timeframe. I should be able to rely on the surgery to undertake routine admin tasks in a timely manner without me having to keep chasing and checking.   The form only need a signature. Terrible service.
GP surgery review: the-central-surgery
Title: Communication Failure
Rating: 3 out of 5
Visited: August 2023
Having received an invitation to book a vaccination appointment by (several) text messages, I immediately followed the links to do so. All failed showing either no appointments available or temporarily available. Only option was to call when after a very lengthy hold I was given an appointment without any problem. Clearly these systems do not work for Central Surgery. Exactly the same issues were experienced some months ago.   Pity, if the systems worked they would undoubtedly save a lot of staff time and patient frustration.
GP surgery review: the-central-surgery
Title: Never pick up the phone
Rating: 2 out of 5
Visited: August 2023
They disconnect the phone so if you need an appt you need to go to the surgery at 8am and wait for it to open to book an appt. If someone is old and live a little bit far that’s annoying to walk down that early to book an appointment. And then the Dr call you anytime during the day and can tell you to come down. This make it more awkward as we don’t have a fixed appointment time. 
Several times I’ve tried to call but it just disconnected.
GP surgery review: the-central-surgery
Title: Poor practice
Rating: 1 out of 5
Visited: June 2023
Extremely difficult to get through to the practice.
Very difficult to see or speak to a GP (only 3 listed on practice website)
No annual medication review for me or a medical review given my chronic illness
GP surgery review: wigston-central-surgery
Title: Not brilliant
Rating: 3 out of 5
Visited: October 2023
Went today and reported a problem to one of the doctors she didn’t seem interested so I waited on the phone for a hour and went in nearly a hour late from my appointment time for no reason 
Was told I can self refer for physio was told by receptionist fill in the form and send it off honestly what is the point so nothing was solved
GP surgery review: wigston-central-surgery
Title: Disgraceful
Rating: 1 out of 5
Visited: April 2023
on many occasions this practice messed up my prescription, one time the receptionist said my prescription had been thrown in the bin. When i complained I was told in no uncertain terms "if I don`t like it here then to find a another surgery", So thats exactly what I did.
GP surgery review: wigston-central-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: March 2023
This is the only practice I’ve heard of that still has open surgery in the morning. Staff are excellent and caring. Thank you for your work.
GP surgery review: wigston-central-surgery
Title: Grat service
Rating: 5 out of 5
Visited: January 2023
I support my mum to see her GP at this surgery.
 I make appointments, take her to appointments etc.   To complicate things i  live the other side of the county, 
The patient advisors are brilliant, helpful and kind. 
The nursing and medical team have always resolved mums concerns. Including me as her daughter in consultations. She is reviewed regularly.
It helps mum feel safe and comfortable, which is priority. Your service helps me to support mum and feel upto date/in control. 
Even my process questions such as, why the 8am phone call gets cut off? Are kindly answered which helps me understand and reduce my stress. Many thanks to you all from both of us.
GP surgery review: wigston-central-surgery
Title: Kind professional care
Rating: 4 out of 5
Visited: December 2022
The doctor I saw this morning was very kind. She apologised for the wait listened to my symptoms and explained something to me which was very helpful. She chatted pleasantly. She was very through with her examination. Then told me to come back in a week's time if the symptoms continued.  She then gave me advice of things I can do at home. She was warm and understanding. I thanked her for her care when I left. It makes a huge difference when you feel valued by someone. Well done
GP surgery review: wigston-central-surgery
Title: Best receptionists here.
Rating: 5 out of 5
Visited: May 2022
I have always found the receptionists to be very helpful. Face to face visits have resumed and encouraged.  There website ( not the nhs app) is very good.
GP surgery review: empingham-medical-centre
Title: Appointment booking inflexible
Rating: 3 out of 5
Visited: November 2023
I phoned requesting a follow-up appointment but was told these can only be booked at 2pm on a Tues. I explained that calling at this time is impossible as i work in a school, that not only denies the use of mobile phones, but also this time is during lesson time. The very earliest i could phone on that day would be 4pm by which time my guess is that there would be no appointments available (i actually called on a Weds at 10am and there were none available then).  I do not want to use an emergency appointment slot but i fear this may be my only chance of speaking to a doctor?  It is such a shame that the inflexibilty of one system may mean misuse of another.