janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: midway-surgery
Title: Discriminatory booking system
Rating: 2 out of 5
Visited: February 2022
I’ve previously found this surgery to be brilliant in supporting my son and his health needs but of late I’ve found the service to be lacking. 
The appointments system for chronic disease management discriminates against working parents. Phoning at 8.30am to ask for an appointment whilst simultaneously driving your child to school isn’t safe. But it’s almost impossible to book an appointment in advance.
I understand the need for ‘on the day’ appointments to manage acute illness but for a discussion about regular medication or chronic disease management it’s an incredibly frustrating position to be in as a parent as the system is so unfair. 
If by chance you’re able to get hold of a ‘phone appointment you can be contacted at any time despite guidance given by reception. An “afternoon” call could be made at 10.30am when you’re in the middle of a work meeting therefore missing your hard fought opportunity to have a conversation about your child’s health and arrange the much needed medication it’s been impossible to get hold of due to ‘the system’.
I would absolutely love a face to face review of my child who hasn’t been seen at the practice since before covid kicked in but I’d settle for a service that works and doesn’t involve you having to give up your job or keep your children off school to get an appointment over the ‘phone. I really don’t understand the reluctance to allow people to plan their schedule and just make an appointment that’s mutually convenient for the routine management of chronic conditions rather than having to spend an age trying to get through and then missing your turn when the call from the GP/nurse comes in the unexpected half of the day. Why does it have to be so so difficult? Surely the administrative staff must hate having to speak to the same frustrated patient several times a day/week when they can’t make an appointment for love nor money?
GP surgery review: parkbury-house-surgery
Title: Down hill fast….
Rating: 1 out of 5
Visited: August 2023
We’ve been patients here for just over a year. Initially it seemed like the best place in town. However in the last year the service has gone down hill dramatically. Today I was going to be late for an apt, for my infant. I tried to call to let them know, or to cancel if need be, was the 1st called in the queue for 25min no one ever answered. I arrived there to have my apt canceled…. Awesome! We are still waiting on imaging results and lab work for an ongoing issue for my partner. Tests were done in June, I called to get results this week was told they hadn’t even been viewed by the Dr. What???? Then was told when they are viewed they’d get back to me. I had to suggest maybe reminding the Dr that they haven’t been viewed and need follow up as this is still an on going issue, the girl on the phone had no clue how to help. They don’t answer the phone, when they do they don’t know how to assist. The system is failing left and right. If you can get in to be seen most of the drs and nurses are fairly good if not great. But you have to get through the mess of a system first.
GP surgery review: parkbury-house-surgery
Title: Thank you
Rating: 5 out of 5
Visited: December 2022
Happy Christmas to all the wonderful staff at Parkbury House, and thank you for providing outstanding care for our family this year. We recognise and appreciate how hard you are all working at this time of unprecedented demand on primary care.
GP surgery review: parkbury-house-surgery
Title: Amazing prompt help
Rating: 5 out of 5
Visited: May 2022
A Friday afternoon. Suspected infection in a parent with underlying conditions. Took sample to the practice, saw a nurse within seconds who performed initial tests. Confirmed infection. GP inspected results moments after. The script was ready at the pharmacy with in seconds. Cannot thank this GP practice going over and above to address the issue, esp with the weekend looming and a reduction in NHS services. Thank you so much.
GP surgery review: parkbury-house-surgery
Title: No call back service anymore
Rating: 2 out of 5
Visited: February 2022
Ive been on the phone Waiting for someone to answer my call for 35 minutes. Not offered call back service, and no automated voice telling me where I am in the queue. Is the appointments line even ringing?
GP surgery review: consulting-rooms
Title: Great service
Rating: 5 out of 5
Visited: June 2023
Reception staff was so helpful, she greeted me with a smile, she so so polite and did her best to arrange a appointment for me at my convenience. 
A doctor came to reception and smiled at me and said good morning. 
So nice to have such friendly welcoming and helpful staff.
GP surgery review: consulting-rooms
Title: Great service
Rating: 5 out of 5
Visited: May 2023
I am pleased with the service and response from all staff and doctors. When I tried to book an appointment I was answered immediately and got good service.
GP surgery review: consulting-rooms
Title: Great service
Rating: 5 out of 5
Visited: February 2022
The staff is really polite. I had problems with my NHS app login but the manager and the assistant were able to sort out the problem within minutes.
GP surgery review: consulting-rooms
Title: Puts phone down on you/cuts you off.
Rating: 2 out of 5
Visited: January 2022
My wife phoned to speak to the practice manager, about a prescription for a sharps box, that should have been on repeat, but wasn't, who ever answered the phone call, 
After saying that they would check,
Put the phone down ending the call,
This has happened in the past to me on numerous occasions,
Would recommend some of the GP's here,
But would Definitely not recommend phoning this practice as it seems common practice to answer the phone and then cut the call off...
GP surgery review: grove-hill-medical-centre
Title: They are a joke
Rating: 1 out of 5
Visited: July 2023
Doctors and receptionist are useless no compassion, not helpful at all, I was in mental crisis all they do is say go sit in accident and emergency for 9 hours so I can get my medication upped and get a referral whats the point in having doctors if you can't get to see them! So 1 week later still in crisis with no help thanks alot, respoke to Watford mental health team they say the letter says to do a medication review with the view to increase medication Is what it says,doctors need to learn to read! In crisis but no appointments till August, update had a appointment today even though it not August surprise and guess what they did nothing for me this is a joke bunch of of useless
GP surgery review: woodhall-farm-medical-ctr
Title: Great Surgery
Rating: 5 out of 5
Visited: November 2023
I would highly recommend this doctors surgery. It has been my surgery since I moved to Woodhall Farm. The entire team are brilliant from the doctors, nurses, midwives and the reception team.  
They always act on a professional manner. The Doctors takes time to speak to the patient in a simple language  for us to understand. repeat prescriptions are completed on a timely manner.  I wouldn't fault this surgery.
GP surgery review: woodhall-farm-medical-ctr
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
I would highly recommend this doctors surgery. They have been my family doctor for over 20 years. The receptionists are amazing, kind, supportive and so helpful. I wouldn’t change surgery ever.
GP surgery review: woodhall-farm-medical-ctr
Title: Terrible practice, poor support
Rating: 1 out of 5
Visited: September 2022
I urge some formal action to be taken against this practice, absolutely shocking support and empathy. my wife who is 8 weeks pregnant recently was told by her midwife on Saturday 10th Sept that her blood results found she had really low iron and an infection and that she has posted results on ice to our local gp for her to get the prescription she requires. it has been 3 days and we are still waiting on our gp to provide prescription. we first were told by the gp that they haven't reserved any information (email) from the hospital about this. we then were told to go back to the midwife and ask them to resend results back to the gp. It took 2 days foe the gp to realise that they need to access ice, which midwife mentioned that all GP's know that they should going via ice to see results and then to provide the medicine accordingly. yet, gp still required an email to be sent. its now day 3, and the gp recieved the email at lunch and it's 5 hours on and still the gp hasn't actioned and sent prescriptions to our local pharmacy. I cannot stress enough to them how much in pain my 9 week pregnant wife is. I have phoned them at least 10 times today and only response I get is they are busy. This is a simple click of an action that the gp needs to do but they chose to be short with me and u helpful. 

This is now likely going to go into 4 days and it's just not acceptable as its causing so much pain and distress to my wife.
GP surgery review: woodhall-farm-medical-ctr
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Excellent, friendly, warm and patient staff. very prompt responses from staff and doctor.  The practise has been brilliant with my children's medical care over the past 7 years, appointment and prescription response time is amazing. From the receptionists to the clinicians, Everyone is so understanding and supportive.
GP surgery review: woodhall-farm-medical-ctr
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
Excellent, professional, friendly, warm and patient staff (nurses, doctors). Always very prompt responses to all of my enquiries. The doctor went out of his way to speed up the process of next steps for me and was incredibly understanding and empathetic. I felt very comfortable and well looked after.
GP surgery review: gossoms-end-surgery
Title: Prompt response
Rating: 5 out of 5
Visited: January 2024
Telephoned at 8 am. 6th in the queue.10 minutes wait for answer. Received a text with a short questionnaire about my symptoms. Doctor called me at 8.30. 
Excellent service.
GP surgery review: gossoms-end-surgery
Title: Great practice I wouldn't go anywhere else
Rating: 5 out of 5
Visited: November 2023
I can always see the Doctor. The receptionist are so friendly always willing to help and resolve any issues
GP surgery review: gossoms-end-surgery
Title: Waste of time and Taxpayers Money
Rating: 1 out of 5
Visited: November 2023
Due to have a physio appointment at 8am today (08/11/2023) and receive a phone call 20 minutes before the appointment to advise it's now cancelled and I have to wait 6 weeks to be re-booked.
I drove an hour to get to the appointment and arrived early to ensure I got there in good time, now effectively wasting my time and money to get here. The person who called me had no empathy and insisted the next appointment is on 6 weeks despite the fact I was already sitting outside the surgery.
GP surgery review: gossoms-end-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Most sympathetic and helpful. He listened with patience and understanding and endeavoured to find solutions to my problems.
GP surgery review: gossoms-end-surgery
Title: Good Practice
Rating: 5 out of 5
Visited: November 2023
Helpful staff, seen on time, doctor had good knowledge of previous history. The premises were clean and well organised.
The receptionist was helpful and polite.
GP surgery review: gossoms-end-surgery
Title: Gp surgery
Rating: 1 out of 5
Visited: May 2023
I was in a middle of a sentence when the person handling my call put the phone down on me. I was not rude, I had a happy tone and I only had their number and just wanted the number of the skeletal  teams number who are in the same building and apart of the nhs . This person handling my call most probably  didn't know what I wanted as they  didn't give me time of day, listened or wanted to help , if this is what they are like before you get in the door I wouldn't recommend  this gp practice very unfriendly,  plus I wasn't rude to this person but this person their whole tone  and action was not great to begin with as they answered the phone but that is ok I guess.
GP surgery review: rothschild-house-group
Title: Excellent Practice
Rating: 5 out of 5
Visited: November 2023
I have to visit the nurse on a daily basis to have a wound dressed as the result of a recent operation.
Daily appointments were booked at very short notice which was appreciated.
I receive a text reminder for each appointment which is very useful.
The electronic check in is very good. The waiting area is clean and bright.
All of the nurses are excellent, being friendly and efficient in the dressing of my wound. 
I thoroughly recommend this practice and the whole of the staffing team.
GP surgery review: rothschild-house-group
Title: Excellent Practice
Rating: 5 out of 5
Visited: October 2023
Over last couple months been treated for nasty cut on my leg.
 Right from making appointments either at desk or on phone to treatment from nurses has been excellent. Booking in system when 
attending appointment is so easy even for an oldie like me!
Staff are always so helpful.
GP surgery review: rothschild-house-group
Title: Caring and Prfessional
Rating: 5 out of 5
Visited: October 2023
Every member of staff that I met were caring and professional. As a regular user of the service at Markyate, I can honestly say I’ve never had a bad experience and always feel listened to.
The last appointment needed a follow up and that was arranged there and then.
So impressed. Thank you all, you’re very appreciated!
GP surgery review: rothschild-house-group
Title: Very efficient and helpful service
Rating: 5 out of 5
Visited: October 2023
The electronic check in process was very efficient and the information displayed on the large screens in the waiting area very useful. I was seen promptly by the doctor who listened to my history carefully. After examination, she recommended further blood tests. The receptionist was very helpful, pointing out that I could have the blood tests the same day at Hemel hospital, which I was unaware of. Overall, a very helpful visit to the surgery.
GP surgery review: rothschild-house-group
Title: Efficient practice
Rating: 5 out of 5
Visited: September 2023
I'm listened to and treated with respect. If I need to see or to a gp my requests are followed thru by reception staff.
GP surgery review: rothschild-house-group
Title: Blood tests
Rating: 4 out of 5
Visited: September 2023
The Health Care Worker who carried out the tests was friendly, kind, efficient and knowledgeable. Appointment was on time. Procedure painless.  Results available 4 days later. Good job.
GP surgery review: rothschild-house-group
Title: Efficient service
Rating: 5 out of 5
Visited: September 2023
Efficient online registration process.
Proved identity online.
Useful call back service for booking appointments.
Friendly doctor.
Caring consultation.
GP surgery review: rothschild-house-group
Title: Very good.
Rating: 5 out of 5
Visited: August 2023
Medical staff are very efficient, I never have any problems with the treatment I receive.  However the same can't be said for the reception staff.  They need to concentrate on booking appointments and not offering their opinions.
GP surgery review: rothschild-house-group
Title: Very efficient - Thank you
Rating: 5 out of 5
Visited: August 2023
Within 24 hours of registering my family (6) with the practice my five year old daughter was bitten by a wasp and very quickly her hand inflamed and swollen so she couldn’t move her fingers. We phoned the practice for an appointment. The doctor called back within the hour and after sending through a photo of the hand, antibiotics were prescribed. They were available the same day at the local chemist. All in under 24 hours - faster and less hassle than the best private practices. Many thanks!
GP surgery review: rothschild-house-group
Title: Amazing service. All the time.
Rating: 5 out of 5
Visited: August 2023
The receptionists, nurses and doctors at this surgery all do a phenomenal job. The nurse I saw was kind, calm and supportive and I have never had a bad experience with anyone I have encountered. A far cry from some of the other surgeries I have experienced in the past.
GP surgery review: the-manor-street-surgery
Title: Friendly, professional & positive appointment.
Rating: 5 out of 5
Visited: April 2023
I had a very positive & helpful appointment at this surgery with a doctor I had never met before.  She listened, asked questions, put me at ease, gave professional advice & I came out feeling very relieved & reassured.  The receptionist was also very helpful, a very good appointment.  Thank you.
GP surgery review: the-manor-street-surgery
Title: Poor health care practice
Rating: 1 out of 5
Visited: March 2023
Since yesterday I had come Covid Positive and trying to speak with someone from Manor Surgery to no avail. Apart from their automated answering machine no one is picking the phone no matter how seriously you need to talk to them. I was wondering if I qualify for Antiviral treatment but whom do I speak to?
GP surgery review: the-manor-street-surgery
Title: Today’s appointment.
Rating: 5 out of 5
Visited: July 2022
The doctor listened accurately, was encouraging in his explanations and showed me much kindness and humanity. I am most grateful.
GP surgery review: the-manor-street-surgery
Title: No service available
Rating: 2 out of 5
Visited: May 2022
I was refused an appointment on the grounds that "we don't do Covid". I needed to discuss my post-Covid recovery and the effects on my underlying health conditions, but the telephonist was adamant - "No". 
Eventually I was able to book an appointment on the pretext of atrial fibrillation. When I got to see the GP he was baffled that the admin staff were giving out false information to discourage patients from seeing their GP.
The doctors themselves are good, but it's impossible to get to see them - they are very well protected by the admin staff.
This morning I was again refused an appointment - they simple don't offer appointments any longer, I was told. Baffling.
I am now hunting around for a better GP practice, one that offers appointments.
GP surgery review: the-manor-street-surgery
Title: Let down & disappointed
Rating: 1 out of 5
Visited: April 2022
I do understand & appreciate the pressure & demands posed by Covid on patient services however, I don’t understand why in my hour of need from my GP practice I was failed, badly.Having followed practice guidelines I sent a picture of my ailment to surgery at 10am. it was quite evident From the picture that I was in need for some urgent professional advice.having waited 4 hours I called again and was told “I was on the list & would be contacted”. In despair my husband went to local pharmacy who saw picture and instructed us to go to A&E immediately.whilst in hospital GP called at 17:00 to say “ how can I help”? When clearly he had the picture of my injury in front of him!! Hospital staff were fantastic. However I am at a loss at to why a pharmacist & an hospital A&E dept/ward can see a patient but MY GP surgery cannot. Feel extremely let down by MSS and in effect “passed the buck and did not show a duty of care”
GP surgery review: attenborough-surgery
Title: Efficient and helpful practice
Rating: 5 out of 5
Visited: October 2023
Attended surgery today for a number of issues, friendly receptionist, fantastic service and a very down to earth doctor who made me feel much better after our appointment.
GP surgery review: attenborough-surgery
Title: Rude receptionist not willing to listen
Rating: 1 out of 5
Visited: May 2023
I’ve tried to make an appointment with a doctor to talk about my blood test results because I haven’t been feeling well for only the receptionist to tell me that everything is normal and refusing to give me an appointment. The receptionist is not a doctor to make such decisions. I’m seeking advice from a professional not the receptionist to talk about my health. I’ve tried explaining that I’ve had blood tests done at a private clinic and  that they’ve referred me to the GP so they can refer me to an endocrinologist for the receptionist to only mock me and not listen to what I need.
GP surgery review: attenborough-surgery
Title: Great service
Rating: 4 out of 5
Visited: April 2023
Rang the surgery 08:00hrs for an appointment and was offered one 09:30hrs the same day. GP examination was thorough and efficient, resulting in a referral to hospital for x-ray and blood analysis the same day. Excellent service.
GP surgery review: attenborough-surgery
Title: Great help and doctors
Rating: 5 out of 5
Visited: April 2023
I seen the today concerning coming off my HRT treatment as I have been on it for a while. She was so helpful and understanding she explained she was there to help me as I was very nervous about been taken of HRT. We decided together what would be best for me in the long run and if needed I can go back if things are not going well. Thank you so much.
GP surgery review: attenborough-surgery
Title: Efficient Service
Rating: 5 out of 5
Visited: March 2023
I attended the Surgery for a gastric condition and was seen by a junior (trainee) doctor. His examination was thorough and was able to elaborate on areas of uncertainty. Very reassuring!
GP surgery review: attenborough-surgery
Title: Best Practice
Rating: 5 out of 5
Visited: March 2023
Sadly I had moved from the Borough and had to leave the practice. Attenborough surgery have been amazing, each and every member of the team, from the receptionists, Doctors, and nurses , all supported me at an extremely high standard. I developed an underlying health condition that changed my life,  every time I called the surgery the receptionists were so supportive and kind. The Doctors always listened and helped me , not rushing me but really cared, thank you to everyone who supported and cared for me for the years I was a patient at the practice, I will always be great full for your support. Overall, a fantastic practice.
You made my life that little bit easier when I was struggling , you really did make a difference. Thank you.
GP surgery review: attenborough-surgery
Title: Issue at reception
Rating: 4 out of 5
Visited: October 2022
I’ve never had an issue at Attenborough but I had to drop a sensitive sample at reception and the receptionist was terribly harsh about the way I had delivered it. She corrected what I had done so loudly infront of a room full of patients without being mindful of the fact that I was doing this for the first time and the sample kit had no specific instructions on how to label the sample. I dint mind being politely informed about what I should’ve done differently but it was very uncomfortable and embarrassing what she did and I dint appreciate it at all. I’m not one to leave reviews but I had to say something. Please ask the nurses to be a bit more mindful of this.

Much appreciated.
GP surgery review: attenborough-surgery
Title: stundent doctor
Rating: 4 out of 5
Visited: October 2022
phoned at 8-00am to see if i could get an appointment that day and they gave me a appointment for that morning 11-00am with a student doctor
this was for 30 minutes
the first part was with the student and the second part was with a senior doctor who then throughly reviewed what the student had done
 you get 30 minutes and seen by two doctors
if you get offered an appiontment with a student doctor 
take it
GP surgery review: attenborough-surgery
Title: Disappointing
Rating: 2 out of 5
Visited: April 2022
Access is almost impossible, calling means waiting on line for an hour or more.  Reading about other means to contact the surgery, it claims that there is a massaging option but it does not work and I could not find an email address. I spent about 3 hours to find solution for this issue, there is none.  The surgery asks patients not to call, if possible, but there is no alternative...