janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: east-croydon-medical-centre
Title: waiting times
Rating: 1 out of 5
Visited: August 2023
I have called today i was number 29 in the queue I got down to number 3 then the phone cut me off I rang straight back and was told I was number 19  in the queue this happens frequently They used to be a great surgery in over to years it's gone from bad to worse Why is this?
GP surgery review: east-croydon-medical-centre
Title: Thorough medication review
Rating: 5 out of 5
Visited: July 2023
Grateful for the medication review call which was conducted in a very professional manner and thoroughly
GP surgery review: east-croydon-medical-centre
Title: Incredible Service
Rating: 5 out of 5
Visited: February 2023
I would like to congratulate all the wonderful staff at East Croydon Medical Centre. I attended my first breast screening today and the service I received was nothing short of incredible. The staff were cheerful, super efficient and extremely professional. I was seen immediately and the lady who performed the screening was exceptional. Thank you so much.
GP surgery review: east-croydon-medical-centre
Title: Great service and very fast
Rating: 5 out of 5
Visited: December 2022
I requested my Summary Care Record on 5th December, which is usually a 30 day process. I was sent mine after a day! Very impressed with the speed of the administration. I work in a large gp practice myself and I think they deserve some praise, well done and thank you
GP surgery review: east-croydon-medical-centre
Title: Positive Experience
Rating: 4 out of 5
Visited: December 2022
Pleasant staff at reception.
Very friendly professional practice nurse carried out the procedure of irrigation to the ears with success.
Overall a positive experience
GP surgery review: east-croydon-medical-centre
Title: Great Nursing Team
Rating: 4 out of 5
Visited: July 2022
When my daughter was badly scalded in an accident this summer, her wounds needed dressing regularly.  The team’s nursing skills, kindness and compassion helped my daughter deal with not only her physical wounds but also the emotional side of the accident.  We are so very grateful to all the Nursing team for helping my daughter on her road to recovery.
GP surgery review: st.-james's-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: July 2023
Visited the Doctor this morning, always friendly polite looks at you and does his best to help you. This Doctor not been here long but I do hope he stays at this practise. Reception staff helpful and friendly, others practises your waiting weeks for appointment I rang this morning, got to see my Doctor. Can't fault this place it's brilliant.
GP surgery review: st.-james's-medical-centre
Title: great surgery and great doctors
Rating: 5 out of 5
Visited: June 2023
a few year ago i had a breakdown due to childhood trauma and stuff i saw from my job. i saw the same doctor from start to finish and the continuation of care helped my improvement back to health.
GP surgery review: st.-james's-medical-centre
Title: No online appointment booking service
Rating: 5 out of 5
Visited: April 2023
Voice recording greeting suggests making online appointment, however after several wasted minutes, this is not possible. After many frustrating attempts, I rang reception and booked appointment with a lovely, helpful receptionist who explained that the online service isn't working. Would be extremely helpful if the recorded welcome voicemail could be amended to say either that the online booking is out of service, or just omit it from the welcome message altogether.
GP surgery review: st.-james's-medical-centre
Title: Excellent
Rating: 5 out of 5
Visited: March 2023
I know tel calls take too long to answer but when you get through it's all great. Seeing a nurse a doctor is not a long wait but it's a wonderful experience.
GP surgery review: st.-james's-medical-centre
Title: Great process
Rating: 5 out of 5
Visited: January 2023
Had a telephone consultation with a GP, I have an ongoing issue which was dealt with without me having to attend the surgery , which can prove difficult due to my working hours . 
Speedy process , well done especially with all the negativity within the NHS at the moment.
GP surgery review: st.-james's-medical-centre
Title: Excellent Efficient and Friendly Practice
Rating: 5 out of 5
Visited: September 2022
The staff were polite empathetic friendly patient and very tolerant they went the extra mile to  contact the professional bodies necessary for help with my condition and situation I am extremely grateful to the staff and will recommend them to anyone who has not registered to register with them
GP surgery review: st.-james's-medical-centre
Title: Poor Practice
Rating: 2 out of 5
Visited: September 2022
1. Cannot speak to a DR unless you phone at 8am in the morning.
2. Prescriptions take 3 days when requested by email - these are signed for between 5.30-6.00pm (most chemists are shut by then) so you cannot get pain relief on the day unless calling at 8am. 
3. If you miss a phone call from DR, there is no way of calling them back, you get redirected to receptionists and have to wait again. 
4. I have been trying to speak to a DR for over a week and its impossible without ringing at 8am.
GP surgery review: st.-james's-medical-centre
Title: Horrible to get appointment
Rating: 1 out of 5
Visited: March 2022
Service offer by practice is kind of joke.. You spent nearly 20 min on the phone to get through even if you are first on the line..
Then if you are lucky enough to get appointment they will never see you on time..
Just to be rush with your problem.. Totley waste of time to go there!
GP surgery review: st.-james's-medical-centre
Title: Bad practice
Rating: 1 out of 5
Visited: March 2022
Bad service, reception staff rude and unhelpful. No choice of good medical staff, nobody listen to patients seriouly.
Needs improvement for the service at this practice. It does not deserve. It does not deserve more than one star at the moment unless improvement.
There is a lot of bad reviews from patients, perhaps manage should take note of their patients reviews.
GP surgery review: the-practice-surgeries-ltd
Title: Great emergency dental care
Rating: 5 out of 5
Visited: October 2023
The emergency dental care I got here from the dentist was excellent. I had already seen a dentist 24 hours prior but felt no better. But the dentist here was super empathetic, professional, explained what was going on clearly and was clearly very good at what she did.
GP surgery review: the-practice-surgeries-ltd
Title: Unprofessional and lack of care
Rating: 1 out of 5
Visited: July 2023
I have recently been discharged from hospital after an operation, my discharge notes have been sent over to them. The surgery are fully aware of my mental health and needing help to do the last few dosages of my blood thinning medication. This was agreed by the Doctor and booked in to be done with the practice nurse, only for the team leader to call me back and cancel it and not find a suitable adjustment, telling me I must find someone else to do it. Explaining the state of my severe mental health and phobia which I also did the previous day once again this was not even taken into consideration baring in mind this was booked by a GP for a reason. The lack of care and unprofessional behaviour that continues to go on at this practice is horrendous. The majority of the receptionists lacks basic manners when communicating with patients respectfully or show any form of care.
GP surgery review: the-practice-surgeries-ltd
Title: Unprofessional staff
Rating: 1 out of 5
Visited: May 2023
Attended breast screening appointment to find the machine wasn't ergonomic so my assets were treated like a sack.of potatoes. The staff list her patience few times including pulled ger face - this is something 9ne doesn't want to see or be handled the way she did. Her work ethics was a concern so I had enough and walked out. This staff was rude and unprofessional. Not going back there.
GP surgery review: the-practice-surgeries-ltd
Title: Attention to detail
Rating: 5 out of 5
Visited: April 2023
I have a long list of medical issues all with different hospital departments, I can not tell you how nice it is to speak to someone who cares about how you are treated and pushes for you to get the best treatment or seen sooner than your appointment in 6 months time. 
Yesterday I had to call to get  a prescription and the hospital and they hadn’t sent it over so the doctor went out of their way to make sure it was with me and to explain the different stages. 

I’ve been with this doctor for 12 years definitely recommend
GP surgery review: the-practice-surgeries-ltd
Title: Amazing Emergency Dentist!
Rating: 5 out of 5
Visited: March 2023
The ladies in the emergency dentist were amazing, so friendly and reassuring. So thankful for them and they were great at doing the start of my root canal treatment. I was also seen super quickly. Thank you to all the staff at the practice, I am very grateful!
GP surgery review: the-practice-surgeries-ltd
Title: Emergency Dentist
Rating: 5 out of 5
Visited: January 2023
Absolutely Amazing. Explained the entire way through my appointment. Very informative. So thankful to be seen by him. Definitely Angels in disguise. Thank you
GP surgery review: the-practice-surgeries-ltd
Title: Excellent fast service
Rating: 5 out of 5
Visited: December 2022
I have just had the second of two great experiences at Edridge Road. Yesterday I called in the afternoon, was called back by the GP within the hour, was able to send the GP photos of my issue via an upload, and less than two hours after my first approach my prescription was with my local chemist, and I was booked in for an x-ray the next day, which I have just had. I do not believe the service could have been better, thank you so much for being so prompt and efficient.
GP surgery review: the-practice-surgeries-ltd
Title: Great dentist
Rating: 5 out of 5
Visited: April 2022
I came here after a 111 referral for dental pain, the dentist I saw was very reassuring and lovely, knowing I was nervous , she made sure I was comfortable and gave me constant reassurance whilst carrying out the start of a root canal treatment, I was very pleased with this service I was seen quite quick aswell and given a report of what I have had done and X-rays. 
Best dentist I’ve been too, so thank you!
GP surgery review: cricket-green-medical-practice
Title: Badly Run
Rating: 2 out of 5
Visited: January 2024
It's almost impossible to get an appointment, or as in my case  just a blood test form. They are closing their online site by 10am most days, and won't take a request over the phone. If they are referring everyone to the website no matter what the request for 8am then it is going to get overloaded. I can understand to some degree for an actual appointment ,but all I wanted is a blood test form. I have been at this practice for over fifty years and this is the worst it's been. Their receptionists are so unhelpful and it causes just so much undue stress.
GP surgery review: cricket-green-medical-practice
Title: Unhappy / Unhelpful receptionists
Rating: 2 out of 5
Visited: November 2023
Receptions are always unhelpful and treat you like a number, the quicker they can finish with you, one less thing to deal with. After several complaints, managers taking responsibility and assuring standards will change, they never do. GP's here are fantastic, always go above and beyond but the receptionists will make it the worst experience for you.
GP surgery review: cricket-green-medical-practice
Title: Impossible to get face-to-face appointment with GP
Rating: 1 out of 5
Visited: May 2023
I’ve been at the surgery for several years now and it’s just getting worse. It’s impossible to get a face-to-face appointment with a doctor. 
You now have to do an online form which takes absolute ages to complete, but what happens to elderly people that don’t have Internet access because I’ve tried calling the surgery and they refuse to help and tell you to go online ?
You have to wait a ridiculous amount of time for prescription to be processed to go to the chemist which if you have run out of tablets it’s a major health problem.
GP surgery review: cricket-green-medical-practice
Title: Impossible to get an appointment
Rating: 2 out of 5
Visited: March 2023
The online booking appointment is down for weeks and when I called saying my daughter was sick and needed a urgent appointment, she said They could do nothing, I should seek guidance through 111.

I do not know what is happening, but it used to be a good place, with friendly people and willing to help the patients.

For a few months it has been impossible to get an appointment.
GP surgery review: cricket-green-medical-practice
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: March 2023
Having tried for 2 days now both on the telephone and on line it is completely impossible to get through to make an appointment. Their system online is often down and one waits ages and ages on the phone. So I went into the Surgery to try to get one for my partner who has been in hospital 5 weeks with Encephalitis. I lost it as I am under immence mental and physical pressure.
GP surgery review: cricket-green-medical-practice
Title: Staffs are not helpful
Rating: 1 out of 5
Visited: February 2023
I have been suffering from pain for month .Gp text me receptionist will call and try to book face to face appointment.Appointment booking system is really bad and unhelpful staff .
GP surgery review: cricket-green-medical-practice
Title: Absolutely no service standards
Rating: 1 out of 5
Visited: December 2022
I have mixed feelings about this surgery. I know GP surgeries are struggling nationwide, but there's currently no way to book here. The online platform, every single day upon checking, just says "The service will resume online on..." and just has the next day written there. 

I have been trying to get a simple repeat prescription sorted for severe back pain for over a week. I have called four times, and emailed twice. Every time I'm told 'within three days' and on one occasion was told it would be that day. I am still chasing it up and am losing more and more ability in my back on a daily basis. 

I would absolutely not recommend this GP surgery. Although I'd be interested in knowing what GP surgeries around me are actually able to function properly at the moment.
GP surgery review: cricket-green-medical-practice
Title: Unhelpful Staff
Rating: 1 out of 5
Visited: November 2022
I have been suffering with a viral infection and wanted to request a repeat prescription for my bp medication.  The online portal was down and I rang the surgery who advised me that I can to come in.  I was flabbergasted as i have been staying at home so as to not spread the infection.  I don’t want to make the staff or patients ill.  Totally unhelpful staff insisting i come in whilst the issue is on their side.  They also insisted that it was my job to ensure i have enough medication which i was actually doing
GP surgery review: cricket-green-medical-practice
Title: Terrible phone lines
Rating: 1 out of 5
Visited: November 2022
Phones are never answered - I waited 46 minutes for a receptionist to answer the phone! This is really disappointing this used to be a really good practice but it’s gone extremely down hill over the past few years. I hope that they can turn this around and sort out whatever is bringing the practice down
GP surgery review: cricket-green-medical-practice
Title: appointments system
Rating: 1 out of 5
Visited: September 2022
online system is near impossible to use with over complicated triage questions and no practical alternatives . i have trouble understanding system so called up reception for help and kept being told to call back later. I will be leaving the surgery after this fiasco . If you are old , infirm or have trouble reading or writing this system will not work for you.
GP surgery review: figges-marsh-surgery
Title: Econsult no reply
Rating: 0 out of 5
Visited: January 2023
I submitted an econsult online form yesterday regarding a serious matter. The application said that I would be contacted the next day at 6:30 but I have not been contacted in any way.
GP surgery review: figges-marsh-surgery
Title: Very disappointing service
Rating: 2 out of 5
Visited: February 2022
I expected to have a meaningful conversation with a health professional and this did not happen. Firstly, I had to ask the doctor to cover his nose with his mask, I was asked to wear a mask when attending the practice, why shouldn't he? I had to keep asking the doctor to look at my notes. In the end I had to advise the doctor what medication to give me. I'm absolutely shocked and disappointed, this is such an unacceptable level of service.
GP surgery review: tamworth-house-medical-centre.
Title: Gone even more down hill
Rating: 1 out of 5
Visited: November 2023
To be honest I have finally left this practice and it was well overdue. Awful service, no appointments. Most of the reception staff are dismissive, rude and insensitive to your circumstances. Some of the doctors are unhelpful and have given me poor health advice also. I never realised until I left, how much this practice was giving anxiety to even make an appointment with them. I was there for 10 years.
GP surgery review: tamworth-house-medical-centre.
Title: Excellent Practice
Rating: 5 out of 5
Visited: June 2023
Every doctor I have ever seen at this practice has been kind, caring and respectful. The reception staff are also the same. I have been s patient here for 25 years snd would highly recommend Tamworth House Medical centre.
GP surgery review: tamworth-house-medical-centre.
Title: Incompetent Staff
Rating: 2 out of 5
Visited: June 2023
After calling six times to get appointment for myself and my husband. The receptionist decided to offer one appointment and reffered me for a phamicist assessment. Despite telling her that I couldn't travel yesterday as I had difficulty breathing and almost collapsed. She also lied by saying after my assessment the pharmacist would book me in if needed to see a doctor. To which was a lie. I was adviced to call back the surgery after my conversation with the Pharmacist. Again i spoke to the same person to which she said your appointment would be 1hour and 20 minutes after your husband's at 6pm. I politely said this is too long to keep my disabled husband at the surgery when we're both poorly. To her reply, ' There's nothing I can do, this conversation is not going anywhere' to which she hanged up. A simple apology from her would have gone a long way. Instead she was rude and angry.
GP surgery review: tamworth-house-medical-centre.
Title: Great Patience
Rating: 5 out of 5
Visited: June 2023
I have been with the surgery from March. Because Rowan Surgery close. But too right. I didn't like there. Tamworth has better customer service.
GP surgery review: tamworth-house-medical-centre.
Title: Don’t bother!
Rating: 1 out of 5
Visited: May 2023
I don’t know what happened to Hollies but it’s gone ridiculously down hill fast! 45 minutes to finally get though only to be told by the extremely rude receptionist that there isn’t any appointments. You can’t book your smear test in as again you can’t get though or when you do, the appointment has to suit the receptionist rather than the individual. Doctors don’t want to see you and would rather pass every think on to nurse for them to consult the doctor and what the best treatment is! Needs serious improvement!
GP surgery review: tamworth-house-medical-centre.
Title: Extraordinary calming care
Rating: 5 out of 5
Visited: May 2023
17.5.2023 = We went to Tamworth House Medical Centre GP clinic,  so worried with a possibility of a breast cancer scare and my HB pressure + ongoing hernia issues, we were seen by one of the Doctors who was so calming, reassuring, professional, friendly and indeed well knowledgeable.  didn't rush us, gave us extra time and we left quite calm and very appreciative.

Thank you Tamworth House Medical Centre for your good service and quick assistance. 

Thanks to the Doctor who seen us , you are just extraordinary and heavenly!!
GP surgery review: tamworth-house-medical-centre.
Title: Down hill gp
Rating: 2 out of 5
Visited: May 2023
Took over an hour to get through in the morning to be told there are no appointments available even though I have tonsillitis with a fever, it took for my chemist to email them that I need to be seen to get antibiotics and even then they were reluctant to give me an appointment and was gonna make me call the next morning.
They also never have any appointments available online and the receptionist can be quite rude when trying to get an appointment or they use a new protocol to assess your needs when there isn’t any available appointments which just ends up them suggesting you call 999 for an ambulance for non a&e illnesses like sinusitis.
GP surgery review: tamworth-house-medical-centre.
Title: Dismissive Practice
Rating: 4 out of 5
Visited: April 2023
I have been a patient at Tamworth House Medical Practice for over 19 years and writing this review is a proper indicator of my dissatisfactory experience at the hands of a gp.
She's a one of the long-serving gp [s] and her visible intolerance and impatience was dumbfounding. Bear in mind, I have been unable to get an appointment in real time for weeks.  I was finally able to pre-booked one to arrive in a 2 weeks' time slot, at which time while waiting for my appointment, I ended up in a&e. Then a day later, my symptoms returned and I took time off work to attend my booked appointment.  During the consultation, this gp interrupted me the whole without listening, she did not examine me and when I tried to update her on how my symptoms had alarmingly changed, since my visit to a&e with pink- urine which was now blood in my stool.  She insisted that a&e had nil results.  She went ahead to prescribe indigestion medication based on her assumption! Thanks to a very discerning receptionist who saw how upset I was, I was able to see another gp and I am waiting for results.  So, I would recommend this Surgery, however, I would warn them not to consult with this particular gp.
GP surgery review: tamworth-house-medical-centre.
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2023
The whole team at the practice is really helpful and thorough in caring for patients and in follow-up. The admin staff are welcoming and efficient, and the doctors very attentive. The practice accommodation is well laid out and convenient, with parking and with a chemist next door. 
Highly recommended.
GP surgery review: tamworth-house-medical-centre.
Title: Excellent Practice
Rating: 5 out of 5
Visited: February 2023
I newly transferred to this practice.  I have found every member of staff diligent and helpful.  They helped discover my cancer and set me on the right path. My gratitude knows no bounds for this care.
GP surgery review: wide-way-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: December 2023
My recent experience makes me wonder why the NHS cops such bad press. I found it easy to make my initial appointment, the Doctor I saw was extremely thorough, and I was not rushed. The Doctor helped get to the root of the problem swiftly albeit this required more than one consultation but again was done expeditiously and I truly believe this was because the Doctor I saw had the interests in my wellbeing as their primary concern.
GP surgery review: wide-way-medical-centre
Title: No, thanks
Rating: 1 out of 5
Visited: September 2023
Receptionist could not find me on the system at first so the checking in took some time. The Dr saw me 1 hour late, he did not offer any apology. He visited me without washing his hands first and just told me it is a viral infection. I then had to ask "so what do i do? Do i take merds? Am i contagious" and so on, otherwise the dr would have happily ended  the appointment after 5 mins only. Lack of care and empathy, I work in healthcare so I know what to expect at appointments. I won't be back and I do not recommend this GP.