janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: croft-hall-medical-practice
Title: They don’t care
Rating: 1 out of 5
Visited: March 2023
So I’ve been contacting doctors regarding my 3 month olds sickness, they keep telling me to change their formula, but nothing helps, the doctors then tell me nothings wrong, no matter how many times I tell them my little one is in visual discomfort with it. 
To top it off, I called regarding myself, I’m struggling to breathe with my asthma, my throat is swollen, all the doctors said was there’s nothing wrong just take paracetamol.
Both incidents were over the phone, no offer to see myself or my little one. Looks like a trip to A&E because croft hall doctors are useless
GP surgery review: croft-hall-medical-practice
Title: not recommended
Rating: 1 out of 5
Visited: November 2022
For 4-5 years I complained that my leg hurt, my GP did nothing. When I could no longer live normally with the pain, I went to a private clinic to have a vein removed, I paid a lot of money for it when I pay the NHS and my GP does nothing. Thank you very much. I asked GP to write a note that I can't lift anything heavy, he refused. Thank you for healing people!
GP surgery review: croft-hall-medical-practice
Title: appalling surgery
Rating: 1 out of 5
Visited: August 2022
blood test on 16th august have to wait over 3 weeks for a appointment to speak to a doctor to discuss results
appalling surgery
GP surgery review: bideford-medical-centre
Title: Virtually impossible to see a doctor
Rating: 1 out of 5
Visited: September 2023
Too many barriers to efficient and effective communication with my doctor about my health issues.  Nothing more.
GP surgery review: bideford-medical-centre
Title: Ignoring request for a repeat prescription
Rating: 2 out of 5
Visited: July 2023
I brought to the surgery my printed request for a repeat prescription - as is my usual practice.  In this case, because I am going to be out of the County on my usual pickup date, I requested an earlier pickup date.  This request letter was delivered to your surgery eleven dates before the requested amended pickup date.  Upon visit the dispensary today they informed me that no instructions from yourself had been received by them to issue to me my medications.  I am writing this on Saturday morning (the 22nd July).  Your surgery is closed for the weekend, the telephones are unmanned and you have not published your website details.  My plan was to leave Bideford early on Monday morning.  The dispensary suggested I telephone you first thing on Monday morning.  This is not really a viable option, as the surgery has made personal interaction over the telephone particularly difficult, with the copious use of recorded general messages, generic threats and provocations regarding a draconian 'zero tolerance' policy, and inadequate staffing.  Therefore I will of necessity come into the surgery at 8.30am on Monday 24th July and attempt to have a conversation with a human receptionist regarding my position.  I took great pains in my letter to you of the 10th July to spell out  exactly what my situation was, what medications I required, my Name, address, NHS number, pickup date, and with the significant data in emboldened type.  But if such very clear requests are not read, responded to or acted upon, what can one do?
GP surgery review: bideford-medical-centre
Title: Brilliant system for appointments
Rating: 5 out of 5
Visited: July 2023
Sent e consult Friday afternoon, phone call 8.30am Monday and appointment 2 hours later.   You cannot beat that for efficiency.
GP surgery review: bideford-medical-centre
Title: On line service great
Rating: 5 out of 5
Visited: April 2023
Second time I’ve used NHS app to message practice. Both times I have received responses on same day & received help needed. Wonderful!
GP surgery review: bideford-medical-centre
Title: Terrible service
Rating: 1 out of 5
Visited: April 2023
I contacted the practice for a Appointment with my GP, in fact I'm still waiting, the process doesn't help the patient one bit and only benefits the Medical centre. Long gone are the days where a appointment was easy to make, not everyone has access to the internet and very rarely an appointment would be made face to face with a GP.
GP surgery review: bideford-medical-centre
Title: Great service from leg ulcer clinic
Rating: 0 out of 5
Visited: April 2022
At last I have finally been treated for my leg ulcer, after trying to get a face to face appointment with one of the GPs at my GP practice since Christmas time. The new young doctors are pleasant enough and were willing to see me but trying to get to see a GP has been impossible. I get asked to send in photo but no face to face appointment offered.  
The nurses and receptionists and chemist attached are great and eventually after 6 months the nurses referred me to the leg ulcer clinic at Bideford Hospital.  
The high quality of care from staff at the leg ulcer clinic have been wonderful. The clinic is very 'old school' and reminds me of how care and the NHS used to be. The nurses and staff in charge are lovely even the receptionist and the cleaner are fantastic.  
I truly hope we don't lose this clinic from Bideford like we did with the A&E. Living in a tourist location can get very busy in services during peak times of the year and we need these smaller services.  
I feel that if I had been seen by one of the GPs from the beginning it would not have got as bad as it did. Sometimes a face to face appointment is absolutely necessary.
GP surgery review: bideford-medical-centre
Title: New triage system wasting time and resources
Rating: 1 out of 5
Visited: January 2022
I had phoned 111 who said I needed a face to face appointment, the new triage system did not allow this, despite being told and so instead I had a phone call. I was given treatment and told there was nothing else the surgery could do if the treatment did not work and I would have to go to a&e. I was very reluctant to do so but as I had been told this was the only option a couple of days later, when the treatment was not working I did. A&e were fantastic and within minutes had diagnosed and given treatment. Turns out I had a skin infection which if I had been seen rather than a phone call would have been found easily before. Such a waste of precious a&e time due to a reluctance from the surgery to follow advice from 111.
GP surgery review: castle-gardens-surgery
Title: Life saving diagnosis
Rating: 5 out of 5
Visited: July 2023
Dr examined me after discussing condition, blood samples taken, 4pm Dr phoned me telling me to go straight to A&E where I received the urgent medical treatment I required. The Dr was very experienced in spotting the warning signs.
Reception staff were also polite and professional.
GP surgery review: castle-gardens-surgery
Title: Absolutely rubbish
Rating: 1 out of 5
Visited: December 2022
I had a batch set up for my medication which ended in Nov 2022, i was told i by the surgery, i would need to order on line, which i did, i ordered it on 19.12.22 I went to collect my medication from my pharmacy, 10 items i ordered, of which i received one item, I phoned the surgery to be told, the script had been printed and not sent to my nominated pharmacy, despite me typing on the medication request, please forward to my nominated pharmacy, the surgery informed me that, it would be sent later today 30/12/ 02. I requested it early, as I was away from 2nd Jan 2023, i requested it early from my surgery, and noted the reason in the comments section, my pharmacy is closed on 31st, 01,02, Jan 23, perhaps the surgery or the NHS would like to reimburse me for the £900 that i have lost in cancelling my holiday, as my current medication only lasts until 04.01.23 and I have to collect it from my pharmacy after that date.
GP surgery review: hartland-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: October 2022
I had to seek medical assistance during my last day of my holiday and sought out the Hartland Surgery.  I would just like to say that the lovely young lady on reception is a credit to your practice.  I had been struggling with cystitis for most of the week and by Friday it was unbearable.  The receptionist was so understanding and extremely helpful and sympathetic to my urgent needs.  She arranged to get me registered and speak with a doctor in no time at all.  What a lovely area you are all in and your recommendations for places to visit turned out to be of great value.  I have sent you something in the post to express my thanks.  Enjoy xx

Angela Griffiths
GP surgery review: northam-surgery
Title: Unhelpful and misinformed
Rating: 1 out of 5
Visited: February 2022
Whilst on holiday I developed an ear infection and needed to see a GP so contacted Northam Surgery to request an appointment with one of their doctors. I was told that I needed to call my own Doctor in Birmingham and ask them to prescribe antibiotics because Northam were not accepting Temporary Patients. I did speak to my GP who said that Northam Surgery had a duty of care and should not have refused to see me as a temporary patient. My Doctor did in fact say that the staff at Northam had told me a blatant lie by saying I could not tegister as a temporary patient. My Gp was reluctant to prescribe medication without seeing me and diagnosing me properly. However in light of the refusal of this surgery to help me when I was in excruciating pain, my Dr did send me a prescription but advised that I should insist that Northam Surgery see me if things didn't improve.  The reception staff at this surgery need to undergo some further intense training in patient care and revisit the Practice policies in relation to Temporary Patients. Thank goodness I am a patient at a Practice where the staff (both Doctors and Reception Staff) actually care and have empathy with their patient base. Shame on you.
GP surgery review: torrington-health-centre
Title: Podiatry Clinic
Rating: 0 out of 5
Visited: July 2023
Discovered I was type 2 diabetic at well woman clinic at Torrington Health Centre. I felt ok. Prescribed tablets but not agreeable so asked if could manage my diet and this was ok with Doctor and have been doing this for few years. Also have Rheumatoid Arthritis but am managing this with medication and attend the Health Centre for a blood test every 3 months.  
I assume the podiatry clinic is because of diabetics and always glad to attend as cutting toe nails bit difficult. I try to arrive at clinic on time and never kept waiting for more than few minutes, wonderful service.
GP surgery review: torrington-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
I have been having a lot problems recently and Torrington Health Centre have been excellent with me. If I need to speak to someone urgently I can. 
I would truly recommend this practice
GP surgery review: torrington-health-centre
Title: Disappointing service
Rating: 2 out of 5
Visited: February 2022
If one is able to attend in person, the overall service is adequate.  There are one or two GPs that are outstanding, both in their ability to put the patient at ease, and for their clinical investigative skills. With the other GPs, as soon as you enter the room, they make it very obvious that they are very busy, so you should keep it brief. Both the great GPs and the adequate ones take the same amount of time. However, the former leaves you feeling that you have seen a medical professional, and with the latter you feel as if you have just left someone playing 'doctors'.

The reception service reflects the above - some staff are pleasant and helpful, others are grumpy and dismissive.  However, my main complaint is about calls that are disconnected before they are answered.  This has happened on multiple occasions and that is not good enough!  Reception do not know the seriousness of the problem, how old the person is, or their mental state.  If they believe that 'if it's urgent they will call 999 or 111', then this involves too great a risk and it should not be their decision.   

The medical profession, no matter at what level, is an essential service and it demands, and not just asks, for a total commitment – it is a matter of life and death and the range of outcomes in-between. It is not just a job, at whatever level. Every oversight can have devastating consequences for someone. 

This is one of the few jobs where phrases such as 'over and above', ‘straining every sinew’ should be the norm. If it’s too much, hand over to someone who still believes in service. Please don’t forget - our lives are in your hands.
GP surgery review: torrington-health-centre
Title: Excellent attention
Rating: 4 out of 5
Visited: February 2022
Thank you so much to the Doctors and staff at Torrington Health
Centre for following up my health problems so quickly and 
efficiently, I have only praise and admiration for you all in the
most difficult situations you face all the time.
GP surgery review: wooda-surgery
Title: Lovely GP
Rating: 5 out of 5
Visited: December 2023
My GP always greets me with kindness and concern. I have had a wonderful service from her over the years and also shared some humorous moments because she makes me feel so at ease. 
I feel safe knowing she is my doctor and have faith in her having my best interests at heart.
GP surgery review: adelaide-street-surgery
Title: Very poor patient care
Rating: 1 out of 5
Visited: July 2023
The duty of care is appalling even when it is a serious matter .they fail to answer the phone .takes forever.can’t make appointments when attending the surgery.disgusting
GP surgery review: adelaide-street-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: February 2023
Excellent service from all staff. Polite friendly professional & kind staff. Have received face to face appointments when required. Totally recommend this surgery
GP surgery review: adelaide-street-surgery
Title: Fantastic patient service
Rating: 5 out of 5
Visited: February 2022
The service and customer support at Adelaide Street is absolutely brilliant. They reply to all emails and also telephone queries are answered quickly and professionally. 
There patient care is exceptional and I feel very pleased that I have this surgery as my practice. 
This was a case of point from my last dealing with the surgery….. 
Just wanted to say a few thank you’s to you all for the help yesterday ( Thursday 3/2/22) with my daughter. 
You managed to get an emergency call out so we avoided the 12 hour wait in A and E and today I collected the prescription after a quick call from the doctor yesterday afternoon.
Amazing customer service and outstanding patient care.
GP surgery review: peverell-park-surgery
Title: Good Service
Rating: 5 out of 5
Visited: January 2024
Having regular INR,s for my condition I am really pleased with the service provided.Staff are very efficient and helpful.
GP surgery review: peverell-park-surgery
Title: Brilliant surgery
Rating: 5 out of 5
Visited: January 2024
From the receptionist who are totally amazing and understanding,to seeing my doctor I feel the care and well being of me was so so outstanding,thankyou for making me feel I matter xx
GP surgery review: peverell-park-surgery
Title: Routine Smear
Rating: 5 out of 5
Visited: January 2024
I had my routine smear with the nurse. She was great - asked all the right questions, clear about the procedure, ensured I was comfortable and let me know progress of the procedure. This is a far from comfortable procedure but I felt supported and safe. I've never had a bad experience at this surgery. The doctors, nurses and reception staff are all great. Thank you!
GP surgery review: peverell-park-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
Always feel proud to be a part of this practice. They are always professional, efficient and show kindness and empathy to their patients.
GP surgery review: peverell-park-surgery
Title: Where excellence is standard
Rating: 5 out of 5
Visited: December 2023
Super easy checking in process. 
Very clean and spacious waiting area with masks for use if required. 
Very polite medical staff who are also very informative.
If you have to go to a doctor's surgery then you can't do better than here.
GP surgery review: peverell-park-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: December 2023
Great communication from the start. Answering my call with a welcoming receptionist who was understanding as well as knowledgeable, sign posting to correct person.
The doctor was warm and inviting, listening to my needs. Clear consultation gave me confidence in the treatment prescribed. 
Thank you to an amazing team.
GP surgery review: peverell-park-surgery
Title: Always going out of their way to be helpful.
Rating: 5 out of 5
Visited: December 2023
We use the practice as a family and we feel all members of the team are extremely helpful, going out their way to help us as a busy working family.
GP surgery review: peverell-park-surgery
Title: Kind, friendly care.
Rating: 5 out of 5
Visited: December 2023
Having had several phone calls, a hospital referral and need for follow up since, I have received exemplary care throughout. The Dr’s, nurses, pharmacist and receptionists have been thorough, kind and compassionate. Thank you.
GP surgery review: peverell-park-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
My appointment to see a nurse was on time. She was very professional, and extremely pleasant. We are delighted to be in such an excellent surgery!
GP surgery review: peverell-park-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Very good service, quick response from the practice, friendly as well as professional staff, always recommend this GP
GP surgery review: st-neots-surgery
Title: Appointments
Rating: 3 out of 5
Visited: October 2023
I tried twice before Christmas to get an appointment waited 20 min to be told there were none .then I tried the triage one and aw guess what they was down . I tried both again this month and nothing . The same thing . Not happy
GP surgery review: st-neots-surgery
Title: No Continuity of Care - Almost Impossible to See Your Doctor
Rating: 1 out of 5
Visited: October 2023
This surgery is appalling.  It is virtually impossible to see your own doctor.  It is extremely difficult to get in touch on the phone and you have to listen to a very long message that has not been updated since 2021 and goes on about covid restrictions.  You cannot make a request via the surgery website after 11am as they say they are too busy and remove the facility.  You get frequent text messages saying not to contact the surgery unless urgent due to staff shortages.  If you do manage to have an interaction with the surgery (reception will try & get you to make an appointment with a Push Doctor) it will almost certainly be with a doctor you have not seen about your medical condition before and you will have to explain your entire medical history to them again and what tests you have had.  I have had 2 trips to A and E in the last year - one with blue lights by ambulance which I feel could have been avoided if if there had been continuity of care.  If you do manage to get in to the surgery you will probably find yourself the only person there apart from surgery staff (why pay for a building if patients are mostly only seen by phone or push doctor) If you are looking to register with a doctor don't choose St.Neots Surgery.
GP surgery review: st-neots-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: October 2023
Brilliant, helpful, understanding and supporting practice. My boy who as very complex needs had on going help from July to October. Everyone been so helpful. Very highly recommended
GP surgery review: st-neots-surgery
Title: Very dissatisfied
Rating: 1 out of 5
Visited: July 2023
Had a bad rash on my face since June 2022. Had push doctor appointments but they really can’t diagnose what it is. It’s very bad now. So for over a year I’ve not been able to see a doctor face to face. I’m now in process of finding another surgery. Shame as I’ve been with st neots for 34 yrs
GP surgery review: st-neots-surgery
Title: Great doctor, helpful
Rating: 5 out of 5
Visited: July 2023
Good experience as my boy as complex needs and doctor was so understanding and patience and waited until he could cope. Really appreciate understanding and patience and helping my boy feel safe especially as he has ptsd from anything medical related due to young accident. Thank you for helping.
GP surgery review: st-neots-surgery
Title: Very willing to help
Rating: 5 out of 5
Visited: June 2023
I asked for  antibiotics to be changed to a liquid and got a bar code  back in under one minute. Well  done pharmacist
GP surgery review: st-neots-surgery
Title: good service from pharmacist ruan
Rating: 5 out of 5
Visited: June 2023
really informative and helpful  with dealing with my son's facial acne problem ,a really quick turnaround to go and pick up the antibiotic lotion
GP surgery review: st-neots-surgery
Title: no service unless its computer
Rating: 1 out of 5
Visited: June 2023
got to phone at 8:30 good luck because every excuse to avoid a face to face . Expect the run around and you have to jump through hoop's to get seen . Just go to the hospital direct at least you'll get seen. Might as well have no Dr. Used to be good now a complete waste of time.
GP surgery review: st-neots-surgery
Title: Don't bother.
Rating: 1 out of 5
Visited: March 2023
You won't be able to see anyone when you can get through, they do not respond to your emails. I've had them lose track of my medication and shove serious health issues off to third parties. You might as well not have a doctor.
GP surgery review: st-neots-surgery
Title: Shambles
Rating: 1 out of 5
Visited: February 2023
I really need to see a doctor face to face. In last 6 months only push doctor or a and e available to me. Getting an appointment is impossible. But surgery is all way empty of patients. Ask doctor for phone consultation and they cancel. I’m finding another surgery. Which they will be glad of as they’ve taken on too many patients
GP surgery review: st.-levan-surgery
Title: Drs very kind and understanding Great practice
Rating: 5 out of 5
Visited: October 2023
Non judgemental supported my needs showed concern when needed help ref tummy.  Very professional.  Recommended them to daughter and friends.  Drs know I just get on with life.  Had lots of drama with ongoing court case that finally won after 6 years.  For my wellbeing centre land taken of me wrongly by solicitors causing me unbelievable duress stress and unnecessary trauma.  Read up on law represented self.  Got land back after 6 years.  Drs been so understanding and supportive to me ref my stress levels.  As have been getting headaches and tummy issues.  Drs addressed situ immediately ordering bloods to be done  and put me in contact with hospital for stomach scan possible endoscopy colonoscopy.  Beauties.  Brilliant Drs.  Just saying kind regards Fizz n Family.
GP surgery review: st.-levan-surgery
Title: Helpful staff
Rating: 5 out of 5
Visited: April 2023
Been registered to the surgery for almost a year now and visited a good number of times. Staff are always friendly and eager to help. I commend their effort.
GP surgery review: st.-levan-surgery
Title: amazing gp practice.
Rating: 5 out of 5
Visited: January 2023
I have been at this practice for three and a half years. I can not recommend this practice enough. I have always been treated so respectfully and kindly, as have my family through various illnesses. As a family, we have always been seen when needed, either virtually or in person and have always been treated with respect and empathy.  Thank you to an amazing practice.
GP surgery review: st.-levan-surgery
Title: Prompt professional service
Rating: 5 out of 5
Visited: October 2022
Did an econsult online at 8:30 rather than call the surgery. A GP called me by 8:50 and I was seen in the surgery that morning. Did another econsult the following week for the same ongoing issue at 5:30pm. The GP messaged me at 5:50pm to inform of my appointment to be seen the next morning. The GP was thorough and gave me plenty of time. Took my bloods urgently and called in the morning with the results and next steps. Amazing prompt service. Thank you