janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: acorn-surgery
Title: Fantastic Collaboration with Pharmacy
Rating: 5 out of 5
Visited: March 2022
As the government announced that more responsibility will be passed to pharmacies this week, I couldn’t help to realise that this has been happening in my surgery for a year now. I had a wonderful appointment at the acorn pharmacy and the thoroughness is exactly the same as a GP. Keep up the good work to both parties, and for trusting one another to help. Fab idea.
GP surgery review: acorn-surgery
Title: Terrible Service
Rating: 1 out of 5
Visited: March 2022
They never answer there phone and keep you waiting for hours, call back is a waste of time unless you want to stay in all day. 
This practice has gone down hill fast.
GP surgery review: acorn-surgery
Title: Fantastic staff
Rating: 5 out of 5
Visited: February 2022
My daughter had her preschool jabs and the nurse was absolutely fantastic. She made us feel so at ease, explained everything to watch out for, she even put Peppa Pig on for my little one to watch whilst having her jabs. Due to her attention to detail my little did not cry with 1 jab in each arm and she was given good behaviour stickers too (and mum got 1 too as I was dreading it 😂). So happy with our experience today
GP surgery review: comberton-surgery
Title: Dispensary is totally failing
Rating: 1 out of 5
Visited: April 2022
The dispensary here is totally failing, prescriptions not getting filled, huge queues - it’s a complete mess. 
Issuing prescriptions for 28 days only means multiple visits, and spending up to 2 hrs plus waiting for the prescription to be sorted each time. Something needs to change with the dispensary it has never been good but currently the service provided is incredibly poor. COVID may have caused staffing shortages etc but really something should have been done about this ages ago. Apologising for being busy is not good enough.
GP surgery review: comberton-surgery
Title: What is happening?
Rating: 1 out of 5
Visited: March 2022
Failing dispensary- prescriptions never ready, huge queues, completely dysfunctional, letters sent to pharmacy lost. Covid was reason for these delays two years ago but the whole world is now moving on but the service hides behind the excuse of covid- I have counted 23 people in the queue , every person getting to the desk being told ‘ we are behind’ The has been going on for two years and needs sorting out
GP surgery review: comberton-surgery
Title: Excellent postnatal care
Rating: 5 out of 5
Visited: February 2022
I would like to thank the team at the surgery for their excellent care for my newborn son and I - the reception team efficiently organised our appointment for our 8 week GP check and vaccinations. At our appointment the GP was caring, knowledgeable and supportive. She took time to ensure we were both well and recovering as expected. The practice nurse, immediately after for vaccinations was very reassuring and supportive of a first time mum, explaining as she went along and what to expect afterwards. I have always found the care at the surgery excellent - many thanks again.
GP surgery review: roysia-surgery
Title: Downhill since changing hands - will be moving GPs
Rating: 1 out of 5
Visited: July 2022
Have been a patient since 2003, was always wonderful. Clinical and support staff were all efficient, caring, patient, helpful, supportive and wonderful. Since changing hands there are no regular GPs, very few original support staff left, and I'm sorry to say that the service is nothing short of incompetent - wrong dates/times, incorrect info etc. With sick kids it's quicker to go to A&E than to try to talk to a GP (not "your" GP as they are always different!)
GP surgery review: botolph-bridge-community-health-centre
Title: Why is it so difficult ?
Rating: 2 out of 5
Visited: February 2022
I find the surgery outside of the peak hours for inbound calls very helpful and great staff, However try and get an appointment. You have to be ready to call exactly at 8.00am along with hoardes of other patients, then fastest finger wins. I lost again this morning and am still waiting to speak to a doctor about my blood pressure issues since December. This morning there was not even a telephone queing system. Twice my call was connected but cut off and now its just permanently engaged. I will try again but by the time I get through there will be no bookable appointments. So it all starts again tomorrow.
GP surgery review: nightingale-medical-centre
Title: Shocking, just shocking
Rating: 1 out of 5
Visited: March 2023
It’s impossible to get an appointment. Staff are uncaring and unhelpful. They do not chase up other services on your behalf. They are arrogant and rude. It’s up to the sick patient to chase up everything. Clueless mental health care. Just shove you on pills then expect you to get better. No follow up, no compassion, no care. Expect patients to arrange their own medical reviews, then you call and are told no one is available. Then they leave you without any medication due to sheer incompetence and lack of communication. My mental health has been adversely affected by this doctors to such a degree that I feel they make me worse. They have absolutely no idea how to deal with mental health. It’s disgusting.
GP surgery review: nightingale-medical-centre
Title: Seem very bad!
Rating: 1 out of 5
Visited: March 2023
I asked, as a new resident here, for a repeat prescription.  I gave asthma and COPD and wanted to order my medication.  I was told i couldnt order till the day it was meant to run out!   This meant i was without any puffers over the weekend and until i could order.   When i did i got a really nice receptionist and received it next day.    I dont know how i managed!!
I had a phone call 2 weeks ago to gave blood pressure checked.  Since i cant get there, i was to have a visit, nothing happened in those 2 weeks.   Poor practice, wish i could keep my old one.  I got 2 x all my medication.   This will never happen here, have a job to get 1 lot.
GP surgery review: nightingale-medical-centre
Title: poor practice
Rating: 1 out of 5
Visited: February 2023
I had to wait nearly 2hrs to talk to the receptionist who managed to give me an 'emergency' appointment for my 5wk old. I was told to send pictures to be reviewed. Dr called back and left a voicemail saying that they have sent a prescription to be collected. I have no idea what is wrong with my baby and when I called back again at a later time ive been told to call the following day as they have no appointments. The receptionist was rude and unhelpful. Why are they not seeing patients? Especially babies! 

I always have issues getting an appointment and every time I call its at least 30 mins to get through but this practice it appalling and I wish I could go back to my previous Dr as I never had any issues like this!
GP surgery review: nightingale-medical-centre
Title: Poor experience
Rating: 1 out of 5
Visited: February 2023
Email and online said appointment was at 16:00.

Called 2 hours early when no reasonable person would expect their appointment to occur. I missed it (as I was not waiting by the phone waiting for the call 2 hours before and had no way of psychically knowing that would happen) and they then cancelled appointment and moved it to when I’m not free without even checking with me.

Extremely poor communication and was told when called about it ‘we don’t guarantee a time’

Might want to tell that to your website and confirmation text message then! That pretty obviously said 16:00. In their defence though I only checked online and mobile and not my crystal ball. Perhaps the notification of the changes was in there?

Needlessly added stress to the situation and feel could have been managed much better, both in communication and in handling.

To compound matters this is not the first time I have had an appointment cancelled on me without even talking to me. People take time off in order to make these appointments. Even telephone ones as i can’t speak privately at work. Wasting people’s time and effort and embittering them towards the service.
GP surgery review: nightingale-medical-centre
Title: Extremely poor service
Rating: 1 out of 5
Visited: January 2023
Rude and uncaring receptionists, long waiting times on phone (30 minutes +), then told there are no appointments. Six monthly diabetes reviews and blood tests not adhered to. Have to ring up and demand one (up to one month for available appointment with diabetic nurse)! Sometimes wonder if the practice actually has doctors on site, as staff car park rarely has more than two cars in it. Getting an appointment has always been a bit of a challenge, especially after they moved from their old address in Poplar Avenue, Peterborough, but from the outset of Covid lock down, and up to the present date, this practice has become  unreachable and uncaring towards its  patients, and judging by the high number of bad reviews it has, it needs to be investigated for failure to supply the service they are paid for, which is to provide a a caring and efficient practice for their patients. This is a legal and moral requirement, which this practice sadly seems to have been ignoring.
GP surgery review: nightingale-medical-centre
Title: Podiatrist no show for my appointment
Rating: 2 out of 5
Visited: December 2022
I arrived for my 1030am appt to see foot doctor, receptionist said he normally comes in at 1030 and told me to wait, 30 mins later I felt that I had been forgotten, went to reception to be told I don't know where he is but didn't seem to follow up, I walked out in dismay as was told to come back and wait .
GP surgery review: nightingale-medical-centre
Title: Hand cream
Rating: 5 out of 5
Visited: September 2022
I was treated extremely well, the staff were prompt polite and a credit to the NHS. They made me feel comfortable with everything going on. They even let me use some hand cream when I finished giving samples and washing my hands.
GP surgery review: nightingale-medical-centre
Title: Terrible Service
Rating: 1 out of 5
Visited: August 2022
Impossible to get an appointment - Only telephone triage, unless suggested by one of their practitioners, but it is extremely hard to get it - Receptionists are not helpful at all - Terrible experience
GP surgery review: nightingale-medical-centre
Title: Totally useless
Rating: 1 out of 5
Visited: February 2022
Was sent a text to call and make a phone appointment to receive some results . Called and was told couldn't get a phone appointment for about 3 weeks? .or call back at 08:30 or 13:30 to get an appointment was then told no appointments available. Had to make a phone consultation for half way through March? Buy that time I would have other results come through from the hospital..which I know these results are not good news .need to know what these results are as it could mean having to change my lifestyle and possibly my job ?? Its like the surgery doesn't give a dam about their patients and how they feel ??,
GP surgery review: thorpe-road
Title: Excellent new doctor
Rating: 4 out of 5
Visited: March 2023
New doctor was very professional, caring and friendly. She spotted straight away what was wrong with my kids, did right referrals and prescribed right treatment, as previous medical staff wasn't able to identify and actually treated the wrong thing. I'm scared to imagine what would happened if I haven't met this doctor. 
Reception staff is also very helpful and friendly.
GP surgery review: thorpe-road
Title: Fantastic Service
Rating: 5 out of 5
Visited: February 2023
I reported a medical problem on line this morning at 0800.  I received a phone call shortly thereafter and an online appointment was made for an x-ray at the City Care Centre.  I went for that 90 minutes later.  In and out in 10 minutes.  This afternoon I had a call from a nurse practitioner at the surgery with the results which were confirmed by text with a link to self-referral for physiotherapy.  That online process was also excellent.  All sorted in one day.  Unbelievable!  Many thanks.
GP surgery review: thorpe-road
Title: Amazing service
Rating: 5 out of 5
Visited: February 2023
I had a wonderful experience at Thorpe Road Surgery. From the booking, initial tests, advice and follow up it was seamless. The new portal made it easy for an appointment to be made and I was called back quickly by my doctor.
GP surgery review: thorpe-road
Title: if the system work it would be good
Rating: 3 out of 5
Visited: January 2023
i was delighted to find out you were going to use the online system of contacting the practice for appointments. I have used a similar system for my parents. However their system actually works!!

All the posters and flyers in your waiting room says "contact us in your own time", but unless that is between 8am and (often) 1pm, Monday to Friday, forget it !!

I even went on their website to ask an "Admin" question which we used to be able to do at any time. That takes you to the same "Closed" system.

I went on to give feedback on this system. When i clicked the Sad face, i went to the same "Closed" system.

However when i clicked the happy face i was brought here!!!

I really want this system to work as it should. We should be able to fill in the form Any day, including weekends, And any time not just during your working morning - just like your posters promised.

I don't expect to get a call the same day if it is not urgent - that is OK. Just a quick acknowledgement by email or text that it has been received is fine. But i really can't be on the phone for ages and i cannot often be online during the morning, so this system is just not useful to me.

I know you are strapped, i don't blame you for trying to smooth out the phone line problem and stop the receptionists from getting abuse they should not get. 

But this system is not what we were promised and it is not working for a lot of your customers, sorry patients. Please fix it or find a better system.

By the way - your sitemap goes to a coding page instead of the correct page, perhaps your webmaster can fix that too :-)
GP surgery review: thorpe-road
Title: Great service
Rating: 5 out of 5
Visited: January 2023
Received a call about my issue and dealt with professionally. I was told that it would be dealt with within 48hours and 24hours later I received communication that it’s been referred and sorted. 
GPS are under extreme pressure but be rest assured this practice is doing its best well done to all.
GP surgery review: thorpe-road
Title: Surprised of the new System
Rating: 5 out of 5
Visited: December 2022
I have been at Thorpe Rd surgery for many years. Theres been highlights and lowlights. Recently they have changed their appointment booking system, which i thougth would be a shambles. To my surprise it worked a treat. I was able to book appointments on line for my mum and dad and i would get a face to face appointment very quickly.

The surgery like many surgeries around the Uk have had some difficulties in regards to seeing the Drs. 

I must admit over the recent months i have been able to get sound advise and my parents seen to rapidly. 

Overall over the last few months we have experinced great service from the surgery
GP surgery review: thorpe-road
Title: Brilliant experience
Rating: 5 out of 5
Visited: November 2022
Had an appointment today and it was a great experience. Advanced nurse practitioner listened carefully and gave really good advice. Also the lady on reception goes above and beyond for her patients
GP surgery review: thorpe-road
Title: Very efficient and user friendly service
Rating: 5 out of 5
Visited: November 2022
Booking appointment through website is a great idea. I put in a request around 10:30 am, got a confirmation that I will be contacted by a clinician by 12 noon and spoke with doctor at 6 pm. He arranged a face to face meet and examination. 

Equally efficient and user friendly experience was met when I attended for a blood test at the surgery on 1 Nov. 

The surgery is definitely trying to excel and is ahead of many other surgeries based on my previous experience.
GP surgery review: thorpe-road
Title: Where the communication?
Rating: 3 out of 5
Visited: November 2022
New doctors booking process via website fine, but where is the call back for an appointment? No tracking or understanding of next steps for patients, will I receive a call? By the way, elderly people such as my parents don't feel comfortable with using online forms, I hope you can also appreciate that and accommodate them...
GP surgery review: thorpe-road
Title: Improved appointment process
Rating: 4 out of 5
Visited: November 2022
New short online form is really straightforward and is super quick and efficient. So much better than the old system of ringing at 8am and waiting for ever! Massive improvement. Well done Thorpe Road!!
GP surgery review: westwood-clinic
Title: Thank you
Rating: 5 out of 5
Visited: June 2022
My family have been patients of this practice for over 40 years and never had a problem. There are so many stories complaining about the service from GPS during Covid but I can honestly say our experience has been exemplary. We are contacted regularly for blood tests etc and one member of our family has significant health problems and I have total trust in them. I never have to worry about not getting a call back and the phone has always been answered quickly when I ring. My main reason for writing this review is that this morning I rang the surgery with a query. The receptionist was brilliant. She didn’t make me feel rushed or a pest and was really helpful. Thank you.
GP surgery review: westwood-clinic
Title: Outstanding
Rating: 5 out of 5
Visited: March 2022
This practice were outstanding in their care of my late father who lived with advanced dementia. Every member of staff (receptionists, nurses and GPs) were so helpful and professional, always giving their time, showing tremendous empathy, explaining and providing information and advice when needed. More importantly, demonstrating excellent leadership and getting ‘things’ done to ensure my dad received the high quality care he deserved.
Thank you to everyone

Patrick
GP surgery review: george-clare-surgery
Title: Excellent service from Receptionist to Doctor
Rating: 5 out of 5
Visited: January 2022
Called the surgery this morning 0830.  The phone was answered quickly and professionally.  Doctor rang me at 0945.  I missed the call unfortunately.  Text message arrived advising an appointment had been made for me at 1015.
I had advised the Receptionist of my problem who took the information efficiently and effectively. 
Excellent service from all thank you.  It is with regret that I have to leave this surgery as I will be moving out of their catchment area. Shirley Beswick
GP surgery review: new-queen-street-surgery
Title: Has gone down hill
Rating: 2 out of 5
Visited: October 2023
Staff Re lovely . On arrival at tbe surgery .no one to meet you .wondering about looking for staff .eventually  found staff to give injection in room . Efficient.  
The whole surgery now is .u can't get an appointment .no doctors . End up going  to alternative help . Order medication on time .tend to run out 3 days then have to ring to ask were it is . Then arrives next day . Thinking of moving doctors to a surgery that I can get an an appointment at yo see someone
GP surgery review: new-queen-street-surgery
Title: Excellent flu vaccination experience
Rating: 5 out of 5
Visited: October 2023
Very efficient and welcoming experience.
All the staff were very helpful and knowledgeable. No queuing!
GP surgery review: new-queen-street-surgery
Title: Poor practice
Rating: 3 out of 5
Visited: October 2023
Although the flu jab clinic was excellent early on in the day, the practice has gone downhill dramatically. It used to be a good practice but since Lakeside took over it is poor. Not the quality of the Dr's or most staff, but you cannot get appointments, Stanground surgery is but almost forgotten, Doctrin, the online system is offline alit, you can only access this between 8 - 10am currently. What a shame & what a shambles.
GP surgery review: new-queen-street-surgery
Title: Call for Flu
Rating: 4 out of 5
Visited: October 2023
Called me for a flu shot whilst I was shopping in the area, came start along and all done within the hour. Great communication , care and action. Well done.
GP surgery review: new-queen-street-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Doctor put me at ease explained everything what was going to happen and what he thought was happening to my body talked me through medication and what to do if it wasn't working coudnt fault him absolutely brilliant...so I would like to thank him again
GP surgery review: new-queen-street-surgery
Title: Flu Jab
Rating: 4 out of 5
Visited: October 2023
On this particular occasion, to receive my flu jab, the service was good. Easy to make the appointment, quick  efficient service at the surgery. Sadly, not always the case nowadays.
GP surgery review: new-queen-street-surgery
Title: Disappointed Patient
Rating: 1 out of 5
Visited: October 2023
I did not enjoy the experience. 
I was invited by the practice for a flu jab but was questioned as to why I was there.
I was asked about my medication to try and ascertain if I was entitled to a jab.
I would welcome some feedback as to what action has been taken.

The nurse was looking at my records and I told her I had Parkinsons. 
In my mind the fact I have Parkinsons should be highlighted on my records.
I view this as a training opportunity for the nurse as her attitude was not showing the practice in its best light.
GP surgery review: new-queen-street-surgery
Title: Well organised
Rating: 4 out of 5
Visited: October 2023
Had my flu vaccination and everything was well prepared, friendly staff, minimal queuing. This review says I must leave a minimum of a hundred characters which is pretty dumb to enforce!!
GP surgery review: new-queen-street-surgery
Title: A little chaotic and somewhat patronising!
Rating: 4 out of 5
Visited: October 2023
To begin with, I was told that my name wasn’t popping up on The screen to allow me to have the flu vaccination. I explained that I had been called by the surgery a few days previously inviting me to make an appointment for my seasonal flu  vaccination. I was then told that just because the surgery had called me, this did not mean that I was entitled to a flu vaccination. I found this statement to be rather pointless and felt that I was being patronised!   why would the surgery call me and invite me to book an appointment for a flu vaccination if I wasn’t entitled to one? I was shown into another room  and received my flu  jab. Due to it seeming not to be clear as to whether or not, I should be entitled to the flu vaccination, plus the feeling that I had been patronised, I found the experience a little stressful.
GP surgery review: new-queen-street-surgery
Title: Good practice
Rating: 4 out of 5
Visited: October 2023
I went in to chase up my repeat prescription and staff could not have been more helpful, also to book appointment and receptionist was also very helpful
GP surgery review: oundle
Title: Exceptional
Rating: 5 out of 5
Visited: September 2022
Having been with the practice for 6 years i cannot fault the staff. Every time i have made contact with or visited the surgery i have only encountered a polite, efficient and effective response from everyone concerned. Well done to everyone.
GP surgery review: oundle
Title: Very hard to see a doctor
Rating: 2 out of 5
Visited: March 2022
Appointments only released at 8:00 and 12:00. Long phone queues and usually all appointments gone by the time you speak to someone. Even though you started ringing at 8:00 on the dot. You’re then told to phone back at 12:00 which I can’t do as I’m at work. The main feeling I get is that the doctors don’t want to see you. Phone appointments are made when you need to be seen in person. And if I’m at work teaching then I can’t just rush out of the room to answer the phone when it rings at an unspecified time. I despair. I know the doctors are in there working hard, but it’s frustrating when you feel that they are completely out of reach.