janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: whittaker-lane-med-centre
Title: No available appointments
Rating: 5 out of 5
Visited: August 2023
When you can get an appointment the service has been ok. However, there are no GP appointments available even though I've been checking on the app at 8am for over a week. It's ridiculous that you can't book in advance and that's just for a telephone appointment.  And that even when you need a physical appointment you are still first given a telephone session. I'd like to know what work is being done to improve the service.
GP surgery review: whittaker-lane-med-centre
Title: Terrible Service - doing anything to avoid seeing patients
Rating: 1 out of 5
Visited: May 2023
Just called up and been told I can't have an appointment today and the best thing to do is to go in to the practice at 8am tomorrow and book myself in for a telephone appointment and then the doctor would then see if I was needed to come in to the practice - are we still operating as if we were in lockdown!?

I am a type 1 diabetic patient and have been misdiagnosed by this practice before so why on earth would I trust them to diagnose me correctly over the phone - I dread to think how many times they are doing this to other people. 

Please avoid, I am going to look at changing practices.
GP surgery review: whittaker-lane-med-centre
Title: Old Fashioned Service
Rating: 1 out of 5
Visited: February 2023
Hard to comment on the services because I struggle to use them. I have to phone hundreds of times to get through. When I do I am met by a tired voice repeating a line they must have said over and over again that there is nothing available. It is a shame because this was once a great practice.
GP surgery review: whittaker-lane-med-centre
Title: Good old fashioned service with a smile
Rating: 5 out of 5
Visited: February 2023
I have nothing but praise yet again for the team at this surgery. They are a good old fashioned team that will do their best to actually communicate face to face regardless of the current climate. Communication from reception to medical staff is second to none and always with a smile and professional. The doctors have been amazing for both myself and my child, the vulnerable are always top priority here. I have had swift resolutions to medical problems, these doctors are professional, ethical geniuses. They deserve all the praise. Thankyou
GP surgery review: whittaker-lane-med-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
I could not praise all the staff at this practice enough! They are by far one of the best practices we have ever attended. They have gone above and beyond regardless of restraints, and they do listen. Thankyou
GP surgery review: whittaker-lane-med-centre
Title: Poor customer service.
Rating: 2 out of 5
Visited: September 2022
I had x-rays done at North Manchester NHS Trust as per the referral letter from Whittaker Lane GP practice on 09/09/2022.   Nearly 11 weeks on and the x-rays are still not available to be assessed. Each time I phone to see if they have available, I get told to phone the x-ray dept at North Manchester who then tell me to ring my GP practice.  I have also been told to ring Fairfield hospital who then tell me to ring my GP practice. When I eventually get through to the GP practice, I get told there is nothing they can do and to keep phoning the x-ray dept at the hospital. It is now way beyond a joke I have lost count the number of phone calls I have made. I even called into the surgery to I asked if I could go and have the x-rays done again at a different hospital and was told I would need to make an appointment with the GP to get a new referral letter.  I was told the only way I could book an appointment was through the Patient Access app even though I was stood in the surgery. The money that is wasted in the NHS is unbelievable. I feel I have no other option but to write this review.
GP surgery review: whittaker-lane-med-centre
Title: Cannot even make an appointment
Rating: 1 out of 5
Visited: May 2022
Ask my GP is only available between 7-11am but is switched off most days after 10/15 mins so can hardly ever get on it.

Cannot ring to make appointments in an afternoon so have to ring at 8am but the line is always busy and you can never get through until the afternoon when you are told to use ask my GP or ring at 8. 

What is the point of having a GP when they make it nearly impossible for you to actually speak to someone.
GP surgery review: new-bank-health
Title: Reception is not good
Rating: 2 out of 5
Visited: January 2024
Called to rebook an appointment. The receptionist said she will look into rebooking me then hung up. No goodbye, no indication I would get a message.
The doctors/nurses/physio are brilliant. The front of house staff let this practice down badly.
GP surgery review: new-bank-health
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
New bank health Centre is one of the best GP's.I am so happy and grateful that I have one of the best doctor in my area,very helpful and understanding. I am recommending New bank health center from all my heart,amazing people working there
GP surgery review: new-bank-health
Title: Awful Staff
Rating: 1 out of 5
Visited: June 2023
I have moved house and have amended my address, I am no longer in the catchment area. I am in the process of waiting to be registered with the new GP, but I am having some medical issue looked at. The practice has blocked my patient account so currently I am without a GP, with no discussion just an email. This seems unreasonable that they are can just block a patient straight away. The staff are very rude and not understanding at all
GP surgery review: new-bank-health
Title: Pathetic surgery
Rating: 1 out of 5
Visited: February 2023
Receptionist is so rude and worst customer service. And Doctors don’t even bothered to call you. They send you a message to make appointment but they don’t have any appointments available.
GP surgery review: the-robert-darbishire-practice
Title: Extremely Helpful and Thoughtful
Rating: 5 out of 5
Visited: December 2023
Before I moved to Manchester and changed my gp practice I don’t think I ever had a good experience going to the doctors. When I was concerned about something it was always such a struggle for me to get sorted as I had to ring at 8am on my day off and it was so hard to get an appointment I was always never listened to which made me feel anxious about asking for help.
The Robert Derbyshire Practice has completely changed my outlook on accessing gp services, It is so much easier, filling a form in anytime of the day meaning I don’t have to wake up extra early and stay on hold for hours on my day off, I feel listened to and they don’t make me have to come in for an appointment if they don’t think it’s necessary and can diagnose my symptoms over the phone which is much easier as it’s like an online appointment which saves time for me and them. It also frees up space for people who actually do need to be seen in person for more serious matters. 

Yesterday I was in placement as I am a student and don’t have much free time I was able to fill the form in on my break and pick antibiotics up on my lunch which meant I didn’t have to take a day off to go to the doctors the person I spoke with on the phone was very helpful finding a pharmacy near my placement so I could start my treatment right away. This is probably the best experience I have ever had with a gp and I am extremely grateful for how thoughtful and considerate she was with me. 

I would highly recommend this gp surgery to any other students who are asking or looking for a new one.
GP surgery review: the-robert-darbishire-practice
Title: Responsive and considerate.
Rating: 5 out of 5
Visited: November 2023
I was seen quickly, my concerns were taken seriously and I felt listened to. Next steps were clearly explained. All in all, a very good experience.
GP surgery review: the-robert-darbishire-practice
Title: Lovely staff
Rating: 5 out of 5
Visited: November 2023
My gp practice for around 5 years since moving near the area.
The staff and doctors are brilliant, and the reception team are always cheerful and friendly.
GP surgery review: the-robert-darbishire-practice
Title: Always top service and help
Rating: 5 out of 5
Visited: August 2023
Always reply in decent time to any request, and attend your needs in a quick and friendly manner. Thank you for the best support always and keep this up like it is.
GP surgery review: the-robert-darbishire-practice
Title: Worst practice ever
Rating: 1 out of 5
Visited: July 2023
Worst surgery ever! I dont even know where to begin. Needed urgent blood test done on my children. After 13 cancellations and 2 times they lost the blood sample we finally got the result and the doctor wanted to repeat the test. It took us 6 months to get all the test done because apparently they only have one paediatric nurse who is off sick all the time! We complained last time and they just blamed NHS for lack of funding. We got an apology at the end. Gave them a call again last month as my child been unwell again and the doctor told us to get a immediate blood test done. We are still waiting for an appointment. I spoke to the doctor on 29th June and they already cancelled couple of appointments on the day couple of hours before the appointment. We took time of work on many occasions but they just cancel the appointment last minute. I am just so fed up of dealing with them that I havent been to GP in years. Obviously I have to take my children in when they are unwell and then I have to deal with all this. I have been really unwell and filled in a form this week where I clearly stated I am having occasional chest pain and difficulty breathing for last few weeks along with other things. Well got a call back and the doctor spoke to me about one symptoms I am not too worried about and booked in a blood test next week for it. I told her about the chest pain again and she said she will see me after the blood test and talk about this!!!
I've decided to go A&E as these doctors clearly dont know what they are doing! Avoid like plague! This place is abolute chaos.
GP surgery review: the-robert-darbishire-practice
Title: Kind staff
Rating: 5 out of 5
Visited: April 2023
I contacted the practice for help with contraception. I had a couple of weeks wait to speak to the nurse as she is a specialist but when I spoke to her she was amazing. She was so knowledgable and kind. I would recommend this practice they are easy to communicate with and have good staff.
GP surgery review: the-robert-darbishire-practice
Title: Amazing practice
Rating: 5 out of 5
Visited: February 2023
I've been supporting people, via a charity for 3 years, to access medical care, who have a range of challenges, including language barriers, and have never had a bad experience here.

The staff have gone out of their way to show kindness, compassion and a willingness to help as much as possible The people I support to go to Robert Darbishire Practice tell me they receive good care under their GP and quick appointments when needed.

I would absolutely recommend anyone in the area to register here!
GP surgery review: the-robert-darbishire-practice
Title: Awful
Rating: 1 out of 5
Visited: January 2023
I have been trying to get my prescription for days , I was told to make an appointment so I filled in the form to make one, first day no appointments available, I try the next day early in the morning and it seems my form wasn’t read at all because I was just sent the link to request a repeat prescription despite saying in the form I needed an appointment, I called the practice and was told I needed to fill in the form again and again no appointments I haven’t had my medication for days because of this
GP surgery review: the-robert-darbishire-practice
Title: Professional service
Rating: 5 out of 5
Visited: October 2022
I am very happy with the service provided by Robert Darbishire practice. Their appointment system is amazing and I always get a phone consultation on the same day.
GP surgery review: the-robert-darbishire-practice
Title: Lovely health care assistant and doctor
Rating: 5 out of 5
Visited: January 2022
Hi 
I saw Natalie the health care assistant today and she was extremely welcoming and friendly and understanding 
Also I’d like to thank Dr Mcklay for always being kind and understanding also
GP surgery review: the-whitswood-practice
Title: GP who actually cares.
Rating: 5 out of 5
Visited: January 2024
I have been attending my GP Surgery, the Whitswood Practice, for several years in gelatin to spinal issues. The GP's I have been under have always listened, and tried to find root causes of issues, instead of just treating symptoms. When I request a call online, the response is always speedy. My current GP is very supportive.
GP surgery review: the-whitswood-practice
Title: Fantastic surgery
Rating: 5 out of 5
Visited: November 2023
I have been at this practice since i was born and each time i have had a health issue i have always been seen to in a timely manner. The reception staff are very polite and helpful, the Drs are amazingly good and never rush through the appointments and i always get seen within 5-10min of my appointment slot. The drs also call twice on telephone appointments which is so helpful when your busy and miss their call, they automatically will try again later. I love this practice!
GP surgery review: the-whitswood-practice
Title: Excellent Practice Nurse
Rating: 5 out of 5
Visited: October 2023
I always feel very cared for by my GP surgery, today was outstanding because I felt vulnerable getting my smear test and from the caring natural supportive manner of the practice nurse and competent consultation prior and painfree and adept procedure all maintaining my dignity , really made the world of difference. I want to thank the new practice nurse at the surgery for being compassionate and understanding which for me meant the world.
GP surgery review: ashworth-street-surgery
Title: Not confidential
Rating: 1 out of 5
Visited: May 2023
I went to reception today to collect a sick note.  The receptionist asked what it was that I was collecting.  I did not want to say because there was someone on the queue who I knew but I did not want them to know that I was off work on sick leave.  The receptionist was annoyed that I would not say that it was a sick note even after I pointed out that I was not in a private area and did not want to discuss confidential information in a public area.  I was not trying to be awkward but she really needs to understand that patients may not want everyone in the queue knowing their business.
GP surgery review: ashworth-street-surgery
Title: Awful practice
Rating: 1 out of 5
Visited: April 2023
Non clinical staff need training so they don't unconsciously and unintentionally discriminate. Need to stop giving out contradicting advice and be responsible and be accountable table for their errors and mistakes.
GP surgery review: ashworth-street-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: April 2023
Phoned today as I had found a lump in my breast, within an hour, I had had a telephone appointment with a Doctor followed up with a consultation and examination in person.  The treatment and care I have received was second to none and I cannot thank the team, from the receptionist to the doctor, highly enough.  I know GPs are under pressure at the moment but the care I received today, and at other times when I have needed them, have been exemplary
GP surgery review: ashworth-street-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2023
The practice has been helping me with my health issues for 7 years now, I always get an appointment and have done throughout Covid either face 2 face or over the phone. 

The reception staff are generally helpful and I’ve never had issues with them triaging my symptoms. 

As we moved out of Covid I’ve been able to ask for f2f or telephone consultations as I’ve deemed necessary for my health and never been questioned or dictated to on which one I have to have. 

My GP is excellent and consistently helps me to understand my symptoms where they can and if not directs me to consultants that will be able to help. They always go above and beyond their job role calling me in the evening at times just to pass on test result findings. 
Thank you to all the staff for your continued support in what has been a difficult 7 years.
GP surgery review: ashworth-street-surgery
Title: No answer
Rating: 1 out of 5
Visited: February 2023
Phoned for test results this afternoon and was in the queue for such a long time.  Went on the website to find out it is your training afternoon.  Would help if you had a voicemail message letting patients know this instead of wasting my time hanging on in a queue for a call that it never going to be answered.  My time is just as valuable as yours yet you seem to think it is ok to let me waste my time in this way.
GP surgery review: ashworth-street-surgery
Title: Great doctors practice
Rating: 4 out of 5
Visited: February 2023
Always manage to get an appointment for my infant son. The doctors are great: through and unrushed during appointments . Sometimes difficult to get through to reception though.
GP surgery review: ashworth-street-surgery
Title: Two appointments when one should do
Rating: 1 out of 5
Visited: January 2023
I phoned last week for a face to face appointment. The receptionist told me that the reason for my appointment did not need a face to face appointment and that I could only have a telephone appointment. I insisted that the doctor would need to see me and that I needed a face to face appointment but this was refused so I had to sit in for six hours and await the phone call. This is totally unacceptable as I work and this means I cannot take calls or make visits or attend meetings whilst waiting for the call. When the call came the doctor said that he really needed to see me and had to book another face to face appointment. I said that I had asked for a face to face appointment but one had been refused. The doctor clearly did not like me saying this. This resulted in me taking two appointments for one medical issue and this is not the first time this has happened. Most of my telephone consultations result in me having to have a face to face appointment which means taking double the appointments that are required at a time when it is already difficult to get an appointment. The surgery says they are under a lot of pressure but you are causing this pressure by doubling up patients appointments. You encouraged patients to get the Covid vaccines so we could return to normal yet doctors surgeries are the only places that have not returned to normal. Even hospitals are back to normal so why are you still running the practice this way? Now is the time to get back to normal and create more appointments by reducing the amount of double appointments you create.
GP surgery review: ashworth-street-surgery
Title: Poor
Rating: 1 out of 5
Visited: January 2023
Phoned today for test results, started off as 5th in the queue. Got down to 1st in the queue after 90 minutes (at 3pm) but had to hang up as I had a physio appointment.  Phoned back after physio appointment and got recorded message saying surgery was closed for training.  Clearly this was the reason I did not get through earlier and that someone had forgot to put the right answer phone message on.  Maybe do some training on how to change the answerphone message so that patients are not inconvenienced.  Also your website says to phone for test results after 11am but when you phone the message says to phone after 1pm - one of these needs updating.
GP surgery review: ashworth-street-surgery
Title: Now an urgent care centre?
Rating: 1 out of 5
Visited: January 2023
Every time I phone for an appointment I am asked for the reason and if the receptionist thinks the reason is not urgent she will not let me have an appointment.  My condition should not have to deteriorate until it is a matter of urgency before I can see a doctor as this is still a GP surgery and not an urgent care centre.
GP surgery review: ashworth-street-surgery
Title: Can never get through
Rating: 1 out of 5
Visited: January 2023
Been trying to get an appointment all week to no avail. Appointments online are for either telephone or Norden surgery but both weeks away which isn’t good enough. I can see others have struggled and the practice manager has given excuses relating to the past and not acknowledging failures now. Fail to see why staff aren’t answering the phone in under an hour and while there are appts online they are for next month. Not convenient. I’m going to try one more time tomorrow and hopefully someone will answer promptly and I’ll get an appt. I can see that others are struggling with the surgery too so it’s a shame nothing is being done other than comments being swept under the carpet and forgotten. I can only assume people who manage to get appts are people who don’t work and have time to sit and wait for someone to answer the phone. I also have not witnessed the so called call back service or more appointments than ever being offered. Let’s see what happens tomorrow.
GP surgery review: edenfield-road-surgery
Title: Needs new practice manager terrible surgery
Rating: 1 out of 5
Visited: December 2023
I’ve been ringing everyday for the last 6 weeks I need a pain killing injection every six months in my right hand I can’t pre book appointment and only doctor does them the problem with surgery is the booking system giving all appointments to people queuing outside from 7.30 some of us have school runs to do or need to be in work before surgery opens so ringing is only option you can be number 1 in phone queue and still no appointments left not even for emergencies the practice manager is useless she’s rude and cannot run the practice at all the receptionists are abrupt and rude think they have experience in medical knowledge but do not this used to be a good surgery with nice staff and getting appointments was easy but now it’s disgusting you feel like if you ring you have no chance of getting an appointment unless your in the queue from 7.30 it doesn’t even open till 8am they give all appointments to those waiting outside totally wrong this I would give this practice zero stars if I could have not seen one good review anywhere about it until a proper booking system gets in place and the practice manager is changed then the surgery will go downhill even though it already if the receptionists are rude the practice manager is unable to run the place what chance do patients have of seeing a doctor
GP surgery review: edenfield-road-surgery
Title: Avoid at all costs worst rated surgery
Rating: 1 out of 5
Visited: November 2023
This surgery needs shutting down the worst surgery ever. The receptionists have the worst attitude they tell you to ring up at 8 am soon as you do ring they don’t have any appointments apparently. The staff are really unhelpful and sit there chatting away unprofessional would not recommend even if it was the last surgery on earth!!! All of their ratings are appalling I am suprised the CQC haven’t started to investigate this surgery.
GP surgery review: edenfield-road-surgery
Title: Worst practice still going
Rating: 1 out of 5
Visited: May 2023
Honestly the worst experience trying just book an appointment. Called immediately after 8 o'clock only for the line to appointments and general inquiries to be full (pretty sure they're not even open). Went in after work to try and arrange a telephone appointment and was told they cant be prearranged and to try the non existent number again in the morning. Terrible service, and the staff were unhelpful in actually trying to assist, just vainly apologetic. Actually going to register at another GP now - avoid at all costs