janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: pathfields-medical-group
Title: Dismissed and moving the pressure elsewhere
Rating: 2 out of 5
Visited: November 2023
I rarely call the GP as I appreciate that they are under a lot of pressure. However I feel that I was dismissed with call 111 or go to ED. As I work in an industry that works closely with ED I know that turning up adds pressure to an already under resourced service. 
I needed to talk to a local GP to discuss a medical concern that was worrying me and has been for a short while. Even before I was able to explain I was told “sorry, we’re full, call back tomorrow. No consideration for triage. The only triage that seems to happen is who is in the queue first. 
A real disappointment.
GP surgery review: pathfields-medical-group
Title: Great experience
Rating: 4 out of 5
Visited: June 2023
Phoned surgery with a problem in the morning at 8. Call answered promptly. Appointment arranged for 11am that same morning.  Seen at approx 11.05. Thorough examination by a lovely doctor. Left the surgery feeling reassured. 

All in all a very stress free experience. 

I know the NHS is properly under the cosh right now - and there truly are some horror stories to be heard but I’ve never had any problems with Crownhill Surgery
GP surgery review: pathfields-medical-group
Title: Very helpful
Rating: 4 out of 5
Visited: June 2023
I have been with this practice for 23 years and have seen a lot of changes during this time. It hasn’t always been easy to get an appointment but I can honestly say, that in my experience, everyone I have dealt with has been caring and helpful and have done their best to help me or my family.
GP surgery review: pathfields-medical-group
Title: Very friendly lovely practice
Rating: 5 out of 5
Visited: June 2023
Made to feel at ease very friendly bunch
Very quick appointment made after a telephone interview with the doctor
GP surgery review: pathfields-medical-group
Title: Excellent practitioner
Rating: 5 out of 5
Visited: May 2023
The care and service I received was excellent,The practitioner was exceptional, so well experienced  and informative. Made me feel comfortable and at ease throughout. Thankyou .
GP surgery review: pathfields-medical-group
Title: Lovely doctor
Rating: 4 out of 5
Visited: March 2023
Lovely doctor I seen yesterday. Fully examined my little one from top to bottom. Very friendly and new what he was doing
GP surgery review: pathfields-medical-group
Title: Great service when needed
Rating: 5 out of 5
Visited: February 2023
I was distressed due a really sore eye the receptionist was really kind and helpful. Received telephone consultation with a anp who assessed me and got me an appointment with a doctor. The doctor was very friendly and listened and prescribed medication needed and told me not to hesitate to contact her again if things didn't improve. An altogether reassuring experience.
GP surgery review: pathfields-medical-group
Title: Excellent service
Rating: 5 out of 5
Visited: February 2023
GP was very proactive on the triage call . I was allocated a face to face apt the following day . Doctor examined myself  and then spoke to Hospital and aranged for me to attend immediately.  GP was concerned that i had a serious medical condition .Very impressed with the  service that I received .
GP surgery review: budshead-medical-practice
Title: Poor standard of practice
Rating: 1 out of 5
Visited: October 2023
After several visits each less helpful than the previous one. One issue discussed was dismissed as a test had been done eight years before. Decisions made to help then overturned as deemed too expensive.
GPs do not "listen" as focused on other issues not related to current problems.
GP asking "what do you think I should do?".
Not reassuring and now all faith and trust in gps gone, result is I will no longer bother to attend any practice.
Receptionists helpful but surgery let down by disinterested gps.
GP surgery review: budshead-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: September 2023
Great efficiency and service provided to me when I needed some antibiotics quickly. 
Thank you, keep up the great work.
GP surgery review: budshead-medical-practice
Title: Not good.
Rating: 2 out of 5
Visited: September 2023
Always been absolutely fine with this surgery, up until now. I went in with a wee sample and the staff some how ‘ lost’ it. Nothing was said until I rang as was waiting for results. For questioned on the phone and then asked to come back in to redo it. This isn’t good enough when being pregnant and becoming very poorly.
GP surgery review: budshead-medical-practice
Title: Appallingly poor practice
Rating: 1 out of 5
Visited: September 2023
Request for an appointment after advised by medics to contact gp immediately. Response is over a week before they may or may not contact me. 
This is their version of expediting services for certain symptoms. 
My advice to anyone reading this is, go elsewhere!
GP surgery review: budshead-medical-practice
Title: Fantastic Service
Rating: 5 out of 5
Visited: July 2023
The staff at the surgery are all very pleasant and helpful. Highly professional and caring. I have felt well looked after for many years at this surgery and could not recommend them highly enough to anyone looking for care in Plymouth
GP surgery review: budshead-medical-practice
Title: Poor practice
Rating: 1 out of 5
Visited: May 2023
Four visits, first and second pointless as all help withdrawn as deemed "too expensive".
Third was pointless and forth asked about an ongoing issue by gp, when I could ask about the issue I was there for told sorry I'm too busy.
Worst service I have seen, and I'm an ex nurse!
GP surgery review: budshead-medical-practice
Title: Brilliant service
Rating: 5 out of 5
Visited: December 2022
Completed e consult and was contacted promptly by gp. I then had issues with my prescription as the pharmacy it was sent to was unexpectedly closed and I was unable to get the prescription elsewhere. The receptionist at the surgery was super helpful and very sympathetic to my situation and quickly resolved the issue and managed to get another gp to sign a new prescription promptly, after re printing the original prescription did not resolve the problem.
GP surgery review: elm-surgery
Title: great nurses
Rating: 5 out of 5
Visited: October 2023
just wanted to say that the past month of having to see your nurses once a week has been done with the utmost care and attention.

they have been so supportive and kind during my visits that it has made it a lot easier for those visits to happen even when they took my stitches out they didnt rush and took their time to make me feel as comfortable as anyone could be whilst undergoing treatment

my tuesday will be empty now for not seeing them but i just wanted to thank them again for all that they have done
GP surgery review: elm-surgery
Title: Thank you! Fantastic service and first impression.
Rating: 5 out of 5
Visited: September 2023
I just want to say a huge thank you to all the team at the Elm Surgery for the fantastic service my son and I received yesterday. My son is an new Uni student, has just registered at the practice and urgently needed to see a Doctor. Following missed busses and last minute taxis, I needed to make a number of calls to the Surgery, each time I received helpful and compassionate advice and you did everything you could to accommodate us. My son then received exemplary care from the Doctor.  All in all, an excellent first impression, many thanks indeed.
GP surgery review: elm-surgery
Title: Poor service
Rating: 1 out of 5
Visited: August 2023
Received messages saying we have to use NHS app, this I’ve got but does not allow me to access anything apart from my name not link to doctors info, tried phone constantly engaged. Went to surgery to inform them the app doesn’t work . No one was on the phone but it still was engaged. Staff must have left it off the hook.
It’s always a nightmare getting hold of reception so any queries you end up having to  queue.
GP surgery review: elm-surgery
Title: Poor performance
Rating: 1 out of 5
Visited: August 2023
Impossible to get through on the phones , go online and try to book an appointment and just get a reply to ring the surgery , 40 plus minutes of being told your call will be answered in approximately 9 minutes . Gave up in the end . Will try to ring again when I really really have to but other than severe pain I won’t bother . Death comes to us all and ringing this service is a waste of life .
GP surgery review: elm-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: April 2023
Just moved back to Plymouth after living in Cornwall for 11 years. Registered with Elm Surgery. Have had the most fantastic service from all the team there, doctors, receptionists, nurses. Well done.
GP surgery review: elm-surgery
Title: improvement to service
Rating: 5 out of 5
Visited: January 2023
I have suffered with my mental health significantly over the past few years, but in December, and today I have spoken to a paramedic and a GP who took the time on the phone call, it was not rushed. I have had call backs to check up and my experience as a patient was completely different to how it has been in the past. I felt like they really did care about me and how it was going. 
I want to thank them both for this!
GP surgery review: elm-surgery
Title: Best ever practice in 58 years of change
Rating: 5 out of 5
Visited: August 2022
Very caring, respectful, and professional staff of Doctors and front of house staff including nurses. Never have I had a dad experience at Elm Surgery, Estover, Plymouth as the entire team have always treated me very well which gives me the sense of being relaxed no mater which Doctor I am seen by. I have had many calls from the doctors over the last 8 years of my joining the surgery, and have always had very caring and understanding consultations from them. I can't say this about any other surgery I have been a member of.
GP surgery review: elm-surgery
Title: Not great service
Rating: 1 out of 5
Visited: June 2022
Tried on numerous occasions for advice about how long waiting list for foot and ankle just told me to call to be put on cancellation list so I called and left a message but no one has called back in alot of pain but don’t seem to care at all even though I said I will have to go private which I can’t afford,why paying NI ? Staff at reception don’t care as they want to get you off the phone asap!!!
GP surgery review: friary-house-surgery
Title: Here we go again
Rating: 1 out of 5
Visited: December 2023
Same old same old.
I endeavoured to get medical advice via Klinic I was informed that I would receive a call by 16:00 the following day. 05/12/23
I actually thought that I’d missed the call and sent a message apologising for missing the call.
In fact I was wrong the call was a friend calling from his withheld landline number.
Today I tried eighteen times to call the surgery the last call made at 17:45, still continually engaged. 
The whole day was the same.
Short of staff will be the usual excuse. Very lame, surly it’s time to change the script.
In the mean time still in discomfort/pain.
I decided to go through the online process again only to be informed via red highlighted statement the same issue cannot be logged two days  in a row.
Every person I know who have Friary House as their surgery have expressed frustration.
We’re reminded when calling 
to treat staff respectfully and politely and rightly so.
The patient deserves a better service guaranteeing a degree of satisfaction.
Unfortunately it’s very much becoming the norm with people are treated as an inconvenience.
I am very curious regarding in-house training as nothing seems to improve.
We deserve better.
GP surgery review: friary-house-surgery
Title: Good luck getting through
Rating: 1 out of 5
Visited: December 2023
Called at 1720 , phone rang for 40 minutes, no answer, I understand this phone call was later in the working day but why have opening hours until 6pm but you still don't answer. The online service temporarily disabled- helpful! I've not had to call the practice very often as I am a new patient, but every time I have tried to get through there is no answer !!! I'd give anything to be back at my old practice where they actually answer the phone and you get to see a doctor the same day. The clinic itself is also so dated and doesn't smell great.
GP surgery review: friary-house-surgery
Title: Useless at communiation
Rating: 1 out of 5
Visited: December 2023
Did an e-consult online leaving my mobile number to be contacted on. However the doctor tried to call me on my landline number, this is not the first time this has happened. I don't see the point of filling in an e-consult with my mobile number if they are just ignore it. Front line telephone message for the surgery asks for people to use e-consult to free up the telephone number for people who cannot use e-consult, I was asked to phone the surgery back which would mean that I'm not freeing up the surgery telephone number. Absolute waste of time. When trying to return the phone call it was engaged every time until the 4th time when it took 41 minutes to get through and then I'm told that its the doctors fault for not phoning my mobile and when I spoke to the doctor they say they didn't have a mobile number so they blame the admin team. My instructions on the e-consult should have been followed and it wouldn't have waisted my time or the doctors. Very dissatisfied.
GP surgery review: friary-house-surgery
Title: Cant get though on phone 55min
Rating: 2 out of 5
Visited: November 2023
Was I  A&E sent to docs for bloods still waking for results still unwell can't make an appointment can't talk to anyone no response on phone been waiting 55 min in queue then rings for 20 min out load bo one answering ....I feel sorry for elderly whi can't use a mobile and no transport rubbish service  no kne answering
GP surgery review: friary-house-surgery
Title: Doctors are good, contacting them awful
Rating: 4 out of 5
Visited: November 2023
I don't use the surgery very often fortunately, and the doctors are good. Contact with the surgery was good, but since the Kilink system has come in the service has gone through the floor. You can't contact the surgery effectively and it has left me with two emergency referrals to pharmacists because contacting them doesn't get a reply for days at a time. I was almost taken to hospital due to them but responding to calls/Klinik. Please invest in a better system because this one is terrible.
GP surgery review: friary-house-surgery
Title: Thank you
Rating: 5 out of 5
Visited: November 2023
Following a recent health scare I would like to thank the team who always listen, are polite and efficient. I was unable to get through on Klinik so called and explained my health concern which then went to triage. I had a text later that day advising me that I had a telephone consultation booked for that day and 15 minutes later I got a call and had blood tests booked in next morning. I think it's easy to forget that staff are working under challenging circumstances due to an increase in demands from us all and our expectation that we must see a GP when there are such great healthcare professionals there who can see us.
GP surgery review: friary-house-surgery
Title: Rude & obstructive Reception Staff
Rating: 2 out of 5
Visited: November 2023
i have been with this practice in excess of 30 years.
firstly I must say that once 'youve run the gauntlet'of getting medical assistance by a clinician, all of the medical staff are extremely professional, empathetic and caring.   You are promptly treated or advised as is necessary.

The problem lies with the Reception staff 

As an ex medical receptionist at 2 local surgeries I completely understand and empathise with the monumental volume of enquiries, excess telephone queries & requests for other clinical matters & pressure these employees face during every one of their shifts.(I was one of them until i basically 'burnt out & had to concede my career)
I also ensure that whether visiting or speaking to the Practice I am   polite,understanding of time frames & the pressure of the staff at all times.

However over the last month i had developed some worrying additional symptoms and i must say that the Receptionists gave been extremely abrupt & flippant attitude. One of these Receptionists in particular who is normally at the window on the front desk- whom i am not permitted to name on this review actually argued with me recently at reception. I had gone into the surgery to book a blood test which had been requested by the surgery in a recent  text 

She stated loudly that 'Youve already had that blood test on 10th October- i hadnt but was not beleived until eventually she realised she was incorrect and muttered a very insincere 'oh no' followed by a loud sigh& apology half hearted 'my mistake) under her breath. This was in pure contrast to the the very loud 'telling off' I had had endured in front of several people waiting behind me.

Unfortunately this has not been the first time this staff member has been completely obstructive & rude to me and also on several occasions to my husband too!- customer/patient service, diversity and equality  training is required.

Finally i have asked for either an appointment  with or email address for the Practice Manager but sadly this information has been denied to me.

I would be extremely suprised if this Practice hasnt already experienced a 'critical incident' due to the lack of knowledge/unhelpful /uncaring Medical Receptionists attitude which woild be such a shame because as i have said- when u are seen or spoken to by a healthcare professional, the care and understanding has always been second to one in my experience.

I am sorry that this is such a negative review but i really think the 'zero tolerance of rudeness' should work both ways as the receptionists have no qualms about being rude and unhelpful to their patients- their patient care is unfortunately non existent.
GP surgery review: friary-house-surgery
Title: Time taken to get through on the phone
Rating: 3 out of 5
Visited: October 2023
I have been trying for two weeks to call the surgery to make an appointment for a flu jab. Calls to the surgery were met with "surgery busy and being cut off" or the engaged tone. Today I got through and was 9th in the que. Obviously I decided to wait given the time it had taken to get through. It took 53 mins to be answered, which I do not think is acceptable.   Why have we lost the functionality to book these type of appointments on line? Very frustrating.
GP surgery review: friary-house-surgery
Title: Funny I’m always caller No 10
Rating: 3 out of 5
Visited: October 2023
Fortunately I’m Seldom have to seek any medical attention however recently I have had reason to phone friary house, strange that on each occasion I was caller number 10 and each time waited 30 minutes + to speak to somebody.
When first calling you are informed that your call is very important to us…….. hilarious.
It felt far from that, I felt more of an inconvenience.
On one occasion an appointment was made to see  a nurse, there was only two others waiting.
Out of curiosity I called the Friary house number, all personnel were quietly engaged in their duties with some chatting to each other.
No sound of phone ringing, I thought perhaps no bell/ ringer there must be a light to indicate the incoming call.
10 minutes later I was called by the nurse so then terminated the call.
I dread the thought of desperately wanting to see a doctor.
Many months ago It was absolutely necessary for me to see a doctor and had to explained to the receptionist my issue, this was absolutely pointless as the doctors first words to me was “What can we do for you” I felt like saying “you should know I’ve explained all at reception”
I personally know a young  computer savvy patient who is totally frustrated at the whole Friary house system, regarding appointments and results.
My sympathy goes to those not having computers or smart phones. Such as the the older members of the community.
Hardly surprising that stress is so prevalent in today’s society.
GP surgery review: friary-house-surgery
Title: Repeat orders are a nightmare
Rating: 1 out of 5
Visited: September 2023
Given multiple answers as to repeat prescriptions - "No you have to order them via email we dont accept requests via chemists" when you do submit the request was advised that they didnt know why the order wasnt processed  - they are "admin wise" an utter shambles
GP surgery review: oakside-surgery
Title: Poor
Rating: 1 out of 5
Visited: July 2023
How hard is it to get an appointment, I phone they tell me I have to book it online,  and when I try to book it online I have no way of booking an appointment, its a joke
GP surgery review: oakside-surgery
Title: Utterly useless
Rating: 1 out of 5
Visited: July 2023
Been waiting for 40 minutes and when asked when I will be seen I get a ‘we are running a bit late’ 40 minutes is a bit longer than a bit late. 

Had to leave work early and missed out on pay whilst I could’ve just showed up later. 

Would not recommend this surgery!
GP surgery review: oakside-surgery
Title: Unreliable receptionists
Rating: 3 out of 5
Visited: May 2023
Visited surgery as I wanted to be able to pre-order my elderly father's prescription medications when required for him via the online service . I was given a proxy form and asked to fill it out and return when I could. Bearing in mind I need to catch two buses out to the surgery and two back home, I took the completed form back. I handed it to the receptionist who told me I'd have to go away and return with the form along with two forms of my id. I pointed out that the form didn't ask for this proof and that the only proof of who I was on me at that time was my disabled bus pass and my bank card but was told that wasn't acceptable so I went away to get what she asked me to produce. I returned a couple of days later and handed the form to a different receptionist this time. As I handed it over I asked if she would like some proof of id and she replied, "Nah. It's alright". I then told her I was sent away a couples of days earlier etc.........  and I insisted she took the information from me. Somebody needs a bit more training I think Or the form should say whether or not proof is required.
GP surgery review: oakside-surgery
Title: Awful practice
Rating: 1 out of 5
Visited: February 2023
Beginning of feb I had a chest infection, the dr told me to get a chest X-ray the next day, I booked an appt the earliest I could get was over 2 weeks away, the date was nearing and the hospital cancelled so it was another 2 weeks before I could get one, I went down with another chest infection, so I did econsult and the practice messaged saying because I hadn’t had my X-ray they wouldn’t help, get in touch if I got worse, I ended up getting help from 111, the doctors need to take note of what’s going on in the nhs, you can’t say I have a chest infection and walk in and get an X-ray the next day,  it has to be booked in advance and as in my case get cancelled and then refuse you treatment because of something beyond your control, all I can say is thank god 111helped me, it will be about a week before I get the results which could possibly have been another week without treatment
GP surgery review: oakside-surgery
Title: Poor patient care
Rating: 1 out of 5
Visited: February 2023
Dr was called four times about my sister who had multiple fits and had hit her head hard,we rang the ambulance who had stated that the GP should of come out to access her and take bloods,the surgery was not interested,my sister has learning difficulties and should not have been ignored,to much has been put on the hospitals and ambulance services,why are they not doing what they are paid to do and look after their patients instead of ignoring them,Totally irresponsible service.