janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: clover-group-practice
Title: Getting there
Rating: 5 out of 5
Visited: May 2022
I called this practice on behalf of my mother to make an appointment. She has been a patient here for years.
The phone system has always been difficult, but the new system is great. You can hang up and be called back and hold your position in the queue.
GP surgery review: handsworth-medical-practice
Title: Don’t bother
Rating: 1 out of 5
Visited: December 2023
I see there are already 3 reviews all complaining of the same thing, so this is number 4. Impossible to get an appointment. Haven’t managed to in 5 years or more now. Have to rely on 111 so never get to a Doctor until it’s an emergency.
GP surgery review: handsworth-medical-practice
Title: Not fit for purpose
Rating: 1 out of 5
Visited: July 2023
Only appointments available are “on the day” ones, which involves a daily battle at 8am to joint the rush to get on the phone, that’s even if you can get in the telephone queue, as often you get a user busy response. Then by the time you eventually get through to speak to someone, there are no appointments left and you are asked to try again tomorrow at 8am.
GP surgery review: handsworth-medical-practice
Title: Impossible to get through
Rating: 2 out of 5
Visited: July 2023
It is impossible to get through to the surgery at 08.00 to try and get an appointment to see a GP. On many occasions it has taken more than 150 re-dials before I can get through and into the queue. Then, of course, all the appointments have long gone. I recently managed to get through, get an appointment, only for me to be contacted an hour later to cancel and be advised that I should go to the walk in centre.  I did this, which cost me £20 in return taxi fares but, on the positive side, I was seen within 45 mins. Fantastic service. This is how GP surgeries used to operate - so much better than the triage service that has remained the norm since covid appeared.  Personally speaking,  if I am ill (which i am not very often) I do everything I can to self medicate and only as an absolute very last resort do I consider attempting to ring the GP as it is simply too much like hard work, so by that time I am usually really ill and need to be seen straight away.  I know there are many patients who feel this way.  I have no gripe with the receptionists and wouldn't do their job for all the tea in China.
GP surgery review: handsworth-medical-practice
Title: surgery problems
Rating: 1 out of 5
Visited: September 2022
Cannot get through on telephone for an appointment and when you do all have gone for that day ( try again tomorrow ). Had an appointment and when i got there was told she was not coming in today she will ring you. Arranged an x ray and would ring with an appointment when results are in never happened. Now i rung i have to wait another month for an appointment. My record shows i was contacted ( never happened and and my pain reported has suddenly jumped from one side to the other ). there is only one word to describe this surgery without been rude and that is ( incompetent !!!!)
GP surgery review: the-medical-centre-dr-okorie
Title: Great Dr
Rating: 5 out of 5
Visited: February 2022
Contacted the Dr with concerns and was immediately relieved with considerate advice. 
Highly recommend.
GP surgery review: birley-health-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: September 2023
Used askmygp this morning worried about a mole(at surgery for blood tests) seen immediately by physician associate and reassured. Wonderful service!!
GP surgery review: birley-health-centre
Title: dissapointing professionalism
Rating: 2 out of 5
Visited: July 2022
Found reception staff and doctors ok but disappointed in the lack of proffesionalism as important paperwork that was handed in to reception went missing so never got put on medical file . No attempt was offered to find them which I thought was very poor .
GP surgery review: crystal-peaks-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: September 2022
I requested an urgent appointment, which I got the same day. The locum doctor I saw listened attentively, explained her diagnosis well, was thorough in her consultation , prescribed as needed. 10-10 excellent service.
GP surgery review: crystal-peaks-medical-centre
Title: Fabulous service
Rating: 5 out of 5
Visited: May 2022
Over the past 2 years I've had to be in touch with the practice over several health issues. The service I have received has been incredible. Phone backs when promised, good explanations of issues, helpful with drugs needed and face to face visits when necessary. There has been a lot of bad press about surgeries over the past few months, but this practice has shown exemption care. Thank you
GP surgery review: crystal-peaks-medical-centre
Title: outstanding service on my visit
Rating: 5 out of 5
Visited: April 2022
I would like to say Thank you to the GP I saw at the practise today, I had bloods taken in the morning and she phoned me in the evening to explain the result, I had not seen this GP at the practise before, I found her to be extremely helpful, greeting me at the door, listening to what I had to say and proactive throughout the appointment, what a difference it all makes, definitely make sure I see her next time I need to visit surgery.
GP surgery review: crystal-peaks-medical-centre
Title: Lady doctor
Rating: 5 out of 5
Visited: March 2022
Gp listened and was very thorough, didn't feel I was wasting time, and very reassuring. Always the same on every visit or phone call.
GP surgery review: crystal-peaks-medical-centre
Title: Amazing support staff & GPs
Rating: 5 out of 5
Visited: March 2022
Both before & during COVID this practice has delivered patient services they can be proud of & I, amongst others,are extremely grateful for.
They do their utmost to accommodate patient requests & in my experience the GPs talk with you rather than at you. Courses of treatment are explained clearly & where necessary urgent referrals to hospital are arranged promptly ( I've had recent experience of cancer scares ) & with no unnecessary fuss.
GP surgery review: crystal-peaks-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: February 2022
I have nothing but praise for every staff member of this practice. Any issues are always dealt with helpfully and with friendliness. During lockdown we were able to easily access appointments. The way the vaccination program both for Covid and flu injections has been handled has been outstanding . Everyone always makes the patient feel welcome and important to them .
GP surgery review: mosborough-health-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: September 2023
Importantly staff in all roles are supportive, helpful and approachable both face to face and on the telephone. All the GP’s I have encountered over many years have been consistently able to deal with my personal medical problems well. The practice has had to deal with the problems common to them all , of not enough staff so getting an appointment and getting through by phone has at times been problematic but a new telephone system has helped . The practice has a lot of support systems in place too to address individual needs such as particular help for the elderly like my friend aged 90 . Everyone’s experience is obviously varied and personal to them with  no organisation achieving perfection despite best efforts and some people will invariably focus on negative aspects . Having been a patient at this practice for many years as was my husband who was supported through a 9 month terminal illness with expertise and compassion I can commend it and recommend it wholeheartedly. Thank you so much Mosborough Health Centre .
GP surgery review: mosborough-health-centre
Title: Poor appointment System
Rating: 3 out of 5
Visited: July 2023
My GP offers no online booking service.
On contacting my GPS receptionist l was not allowed to prebook any future appointment & the only option given was to ring at 8am the following day.Normally at that time the queues are horrific. The end result is patients give up trying to see their local GP.
This is not a reflection of the GPS or the reception staff but a totally inadequate appointment booking service at the practice.
It begs the question who will address this issue and when ??
GP surgery review: mosborough-health-centre
Title: Poor Appointment System
Rating: 3 out of 5
Visited: November 2022
I had to visit Crystal Peaks hub because I couldn’t get to see my doctor.  They gave me a prescription and told me to book an appointment with my dr for 3/4 weeks time.  I collected my prescription and called in the surgery and was told you can’t make an advance appointment. You have to call on the day.  I work therefor3 I can’t sit waiting on the phone.    It’s a nightmare trying to get through on the phone and if you’re not in the queue by 8.15 you wouldnt  get an appointment and would have to try again the following day.

I was put on this medication in 2020 and because of the same reason as above I stopped the medication and now I am back on it again.

 covid was two years ago stop using this as an excuse.
GP surgery review: owlthorpe-medical-centre
Title: Worst Practice I have ever experienced
Rating: 1 out of 5
Visited: April 2023
No reviews on Antidepressants in which I asked for time and time again, in the end I had to take myself off. I was over prescribed medication by these alleged doctors. Plenty of other surgeries in the area don’t come here. Honest review.
GP surgery review: owlthorpe-medical-centre
Title: Great experience
Rating: 5 out of 5
Visited: November 2022
I visited the Owlthorpe practise today to have 3 vaccinations for a trip abroad, the woman I had to do my vaccinations was so lovely, friendly and helpful. She explained all of the vaccinations I was having along with other useful information, and she was very reassuring as I can get a little anxious with needles. I just wanted to leave feedback as she’s an asset to your practise, and she really made my experience so positive! I can’t remember her name but it was around 11.20/11.30am. Thankyou again! :-)
GP surgery review: sothall-&-beighton-health-centres
Title: Disappointed
Rating: 1 out of 5
Visited: July 2023
Reception staff Great one Partner and one Nurse leaves a lot to be desired. Partner and Nurse I will not see again. Make your own conclusion.
GP surgery review: sothall-&-beighton-health-centres
Title: Excellent
Rating: 5 out of 5
Visited: May 2023
Not always easy to get through on phone ,but once you get through the staff are always friendly and helpful. The treatment I received was very satisfactory, and efficient, although still ongoing. Nevertheless no complaints.
GP surgery review: sothall-&-beighton-health-centres
Title: Good well run Practice
Rating: 5 out of 5
Visited: April 2023
Efficient and friendly service from all staff
parking good worked well through the pandemic could not have been easy  all in all good practice would recommend to family and friends
GP surgery review: sothall-&-beighton-health-centres
Title: Nurses.
Rating: 5 out of 5
Visited: April 2023
Have been under the care of the nursing staff at this practice for the previous two months and have had excellent care and service from them.
GP surgery review: sothall-&-beighton-health-centres
Title: Good practice
Rating: 4 out of 5
Visited: April 2023
Managed to get through and arrange a telephone call back for the same day. The GP I spoke to was really helpful and understanding of my situation.
GP surgery review: sothall-&-beighton-health-centres
Title: Needs to improve its phone appointment system
Rating: 3 out of 5
Visited: April 2023
The surgery really needs to improve how patients can access & get appointments after trying for several days by phone to make an appointment I eventually  emailed I got a reply after a week with a telephone appointment in another two weeks , the doctor I spoke to was very good & arranged to see me in the surgery the same day I was happy with her care of me & I appreciate that my condition whilst painful was not life threatening but feel a delay of nearly  a month until I saw somebody is really not acceptable , 
I feel it is the phone access  that lets this surgery down
GP surgery review: sothall-&-beighton-health-centres
Title: Unbelievably swift care
Rating: 5 out of 5
Visited: April 2023
I was so surprised how quickly I received GP and subsequent mental health appointments; especially after the bad press the NHS receives at this present time.
GP surgery review: sothall-&-beighton-health-centres
Title: Very little good to say!
Rating: 1 out of 5
Visited: April 2023
Can’t get through for an appointment but if you are lucky enough to get one it’s a waste of time. Had to attend walk in centre twice recently after being told there wasn’t a problem. At the walk in centre we were treated with kindness and dignity not fobbed off. The times we have seen a GP or nurse practitioner it has felt very rushed and one of them in particular is rude and clearly doesn’t like people.  On a positive the reception staff have always been very friendly and helpful and my daughter had bloods taken by a nurse associate who was really lovely.
GP surgery review: sothall-&-beighton-health-centres
Title: Brilliant practice
Rating: 5 out of 5
Visited: April 2023
Reception, nurses, and doctors have been brilliant . I recommend this practice. They try their best, through these very difficult times, especially through covid and being under funded.
GP surgery review: sothall-&-beighton-health-centres
Title: Always a phone call
Rating: 3 out of 5
Visited: April 2023
Always a phone call.  Never a chance to speak to a GP face to face. I appreciate sometimes it isn’t always necessary for a face to face appointment but it would be nice to be given the option. Not always able to say what you need to say over the phone due to lack of privacy at home.
GP surgery review: charnock-health-primary-care-centre
Title: Poor sevice
Rating: 2 out of 5
Visited: January 2024
I'm a young carer for disable adult since Augest last year have been unwell, I see nurse practitioner who says I have low vitimin and started me on injections once the injections was complete week later I'm back feeling worster than ever and can't see a Dr because when you call your 30th in the queue about time your 1st in queue no appointment and the staff on front desk don't give a danm and don't want to help you at all it like they are playing with your health
GP surgery review: charnock-health-primary-care-centre
Title: Excellent service throughout
Rating: 5 out of 5
Visited: June 2022
From doctors, practice secretary, to all the other medical and reception staff the service has been faultless. Despite my frequent calls to ask for advice and assistance in getting referrals I was treated with understanding and friendliness and, above, complete professional competence. This has been the case since we transferred to this practice several years ago. Very well done all.
GP surgery review: jaunty-springs-health-centre
Title: Shambolic
Rating: 1 out of 5
Visited: May 2023
Phoned for home visit for a 92 year old lady suffering with vertigo. Doctor arrived late afternoon examined her and said he would prescribe tablets which would be ready to collect the following day. The following day I went to the doctors explained what had happened to the receptionist, no record of any prescription ( computer says no) she told me to try the chemist which I duly did , no prescription there, back to doctors, the receptionist said she would have a word with the locum doctor later in the afternoon to see if he could prescribe some medication??? What was the point of the first doctors visit???? So that’s more than 32 hours a 92 year old lady has been without medication??? Suppose it would been beyond realms of possibility that the receptionist could have popped in to the doctors between patients and asked him to sign a prescription??? What would have happened had I not been able to keep going back to the doctors ??? Poor service!!
GP surgery review: jaunty-springs-health-centre
Title: Amazing practice and wonderful staff
Rating: 5 out of 5
Visited: February 2023
As a family we are so thankful for this practice! They provide a very accessible service for both chronic and acute issues. The reception staff are very helpful, kind and proactive in helping you in the best way they can. The GPs are active listeners, holistic, empathetic practitioners, and provide brilliant care. We are so grateful to be registered here. All staff in GP surgeries work so hard, are under so much pressure and are often not appreciated. Well we really, really appreciate each and everyone of you for all that you give and do.
GP surgery review: jaunty-springs-health-centre
Title: Unhelpful
Rating: 2 out of 5
Visited: August 2022
Not needed to see a doctor in a few years. Tried to get an appointment, told to go away and ring at 8am for a phone appointment. Not a very pleasant receptionist. I’ve been trying all week, phone continually busy after about 40 minutes it starts to ring but nobody ever answers. This is an idiotic system.
GP surgery review: richmond-medical-centre
Title: Best surgery in Sheffield
Rating: 5 out of 5
Visited: May 2023
I've been with Richmond Medical Centre for nearly 7 years now. I understand with COVID things have been tough for patients and the team at this place with backlogs etc but they've still been fantastic throughout. I can't fault them with anything. I have a lot of conditions, some minor, some serious, and they've always helped even during COVID and the lockdowns. I've called up today and the receptionist was so friendly and helpful. She was brilliant. I know what I needed and I've got the help I need through her alone which is potentially lifesaving without even needing to speak to a GP and it's already and on my NHS app records as confirmed. I think any negative comments about this surgery are harsh, and I'm glad I'm not the type of person who doesn't get a same-day appointment because I demand it for a sniffle but so poorly I have the time Google this site to leave a bad review
GP surgery review: richmond-medical-centre
Title: Disappointed
Rating: 1 out of 5
Visited: March 2022
I am a new patient to this surgery,on Monday 11th April rang up for a oppointment,just getting engaged tone so I pressed redial 190 times,still could not get through,then got a text asking me to book a new patient review,tried to ring 10 times then got through saying the practise is closed,tried to get through again this morning(12th April) pressed redial again 190 times still not got through, not a good practise at all,I’m very very disappointed with this surgery even though I have not seen a doctor since joining,it’s a disgusting service which I’m very annoyed about, I have only just joined this surgery a week ago,but I will be moving surgeries again ,the standard you should receive is diabolical,shame on you Richmond medical centre for not doing your job properly
GP surgery review: richmond-medical-centre
Title: Good Practice
Rating: 5 out of 5
Visited: January 2022
Just recently I have had to have a few blood tests at this Surgery and i have to say Im very impressed . I  am no fan of needles but i have to say the nurse was quick and it was painless and friendly . Thank you
GP surgery review: stonecroft-medical-centre
Title: Waste of time
Rating: 2 out of 5
Visited: March 2023
Everytime you get a certain  doctor and your really  not well all he does is give advise he never wants  to send you for test  or want to give a prescription  waste of time
GP surgery review: woodhouse-medical-centre
Title: Terrible, and dangerous service.
Rating: 1 out of 5
Visited: April 2023
Last week I caught what I can only assume ( as I couldnt speak to a GP) was a particularly nesty viral infection. As my husband was very worried about my situation and worsening health, he attempted to obtain a telephone appointment for me. He was told the list was full for the day. He insisted it was urgent and that my symptoms were getting increasingly worse. He is aware there is an emergancy GP list for that day for anything that might be urgent after the days appointments have all been taken. Despite immpressing upon the receptionist ( who know doubt was doing her best to get me an appointment, without success) He was told to take me to the walk in centre. They were aware I had a very high temprature and blood pressure, a raging, almost unbearable headache, had not eaten anything for 3 days, couldnt get out of bed and was projectile vomiting. How did they think I was getting to the walk in centre, and how was that healthy for all the other people there. what I got was a text at 11:50am stating "the duty GP has advised that you attend the walk in centre today to be seen as we are at capacity for today at the surgery". Whilst I appreciate they have limited resources, this was clearly out of the ordinary and they could also see I am not someone who rings for an appointment reqularly ( maybe 3 times a year). My husband, who also works in a surgery in a none medical role did everything in his power to express to the how seriously ill I was, it made no difference whatsoever. Later that night I experienced what i can only presumme was a seizure ( due to hight temptrature) I thought my time was up, I have never been so scared. Had my husband been aware he would have called 999, had I been able to speak I would have begged him to ring them. Thankfully one week on I am beginning to feel better. I have lost nearly a stone in weight, and have no strength but have survived what was the most awful illness I have ever expreienced. In putting this review, I hope they read it and think twice if anyone else ever rings in similar circumstances. Please change your system and ensure that the very urgent patients get a telephone call, however busy you are. it might save a life.