janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: tooting-bec-surgery
Title: Would not recommend
Rating: 1 out of 5
Visited: June 2022
We have been registered with this surgery for about 18 months now, and in that time my wife has needed medical care about 5-6 times for different normal illnesses and has probably seen a doctor at this surgery once. They are fully booked constantly for two weeks, have routinely pushed us to the digital appointments with one of the other overflow hubs or practices in the area. They don’t operate on weekends and have a very rude receptionist. 

We are switching surgeries.
GP surgery review: tooting-bec-surgery
Title: Fantastic Prenatal Care
Rating: 5 out of 5
Visited: March 2022
While I have to move surgeries to access Health Visitors (as not available at TBS), I have had the absolute fortune of seeing the same GP throughout my care (3 x appointments), he has been kind, gentle and explained everything well to me. I felt safe to ask any question and received all the information that I needed. This continuity of care is so rare amongst expectant mothers and meant a great deal to me. Thank you very much!
GP surgery review: tooting-bec-surgery
Title: I was refused my cervical screening
Rating: 2 out of 5
Visited: March 2022
My general experience with the doctors at this practice has been fine, however I have found two members of its reception staff to be extremely unprofessional and rude. Over the last few months, I have received copious letters from the NHS informing me that, since I am almost 25, I am eligible to book my cervical screening. I called this GP practice to book it, however I was rudely informed that I was mistaken and that I was not permitted to book it until my 25th birthday. This is contrary to the experiences of every 24-year-old female I know and the information listed on the NHS' website. The first receptionist I spoke to tried to convince me that I had misread the guidance written in the NHS letters, contending that the letters sent to 24-year-olds were mere 'invitations to book' which turn valid on the recipient's 25th birthday. I have subsequently registered with another GP practice. When I described this experience to my new GP, to say that they were shocked would be an understatement. Given that only 66% of women go for a cervical screening within the recommended NHS timeframe and how fundamental they are to women's health, I am appalled that this practice actively deters women from doing so.
GP surgery review: tooting-bec-surgery
Title: The original
Rating: 5 out of 5
Visited: March 2022
Not many places like it remain. A small surgery that my neighbour recommended, she is a local and been around for 32 years and been looked after hundreds of times over with her husband who has complex issues. I for one, 4 years. My flat mate is a nurse and recently left the NHS. All I can say is thank you for turning up and looking after others. Your job is unenviable. Your receptionists are brilliant, and they actually pick up the phone - as are your doctors. You diagnosed me with a condition I wasn't anticipating in 2022 and I will soon have surgery for that, and am greatly indebted. That experience started with a telephone consultation and utter clarity, compassion, explanation, patience and organisation of my tests. You can't please everyone and why should you in this day and age. The changes you have made to keep things running have been considerate and wholly necessary for the area we live in. I have felt safe and calm when attending the surgery on multiple times to be examined, without the anxiety of those previous days of busy waiting rooms and nervousness in the crowd. I have had superb nursing care also. A faultless organisation doing the basics the best, which is all we need at this time, many thanks.
GP surgery review: tooting-bec-surgery
Title: The best I know
Rating: 5 out of 5
Visited: February 2022
Never let me or my flat mates down during this pandemic. The GPs take time to listen and the administration is near perfect. The basics done so well and to be frank considering what else is going on in other services and hospitals I feel lucky to have been shielded from most of the horrendous stories out there - for more than seven years. Brilliant.
GP surgery review: charlton-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I have received excellent care from all the staff and doctors and have been dealt with extremely promptly. Everyone is friendly and very professional and caring and I am very happy to be with this practice. I would definitely recommend them
GP surgery review: charlton-medical-practice
Title: Would not even get a doctor to call back
Rating: 1 out of 5
Visited: January 2023
After 1.5 hours trying to get through 
I was told as I could not get into the practice because of work, a doctor would not call me back 
I explained i had a cough for 3 months getting  worse and coughing up blood but still no 
I asked why they would not help no reply 

You are punished for working, I cant afford time of like many people these days 
 
I have not been to the doctors for years, only go when really need  
Discussed with the fact that they did have telephone appointments but would not offer as at work just incase the doctor wanted to see me
GP surgery review: charlton-medical-practice
Title: cant get through
Rating: 1 out of 5
Visited: January 2023
It is virtually impossible to get through to speak to a advisor / admin to arrange an appointment, it literally takes hours and then when you do get through after trying for several hours you are expected to call back again at 2 

This is not idea when you work full time its really not acceptable to spend so much time to arrange an appointment, especially when you only call when you are very unwell and have exhausted all other options
GP surgery review: charlton-medical-practice
Title: Impossible to get through on the telephone.
Rating: 1 out of 5
Visited: December 2022
I have been trying to get an appointment for the last 2 days, I have tried over 45 times to call and every time its a recorded message to say that the queues are at full capacity. I cannot believe that in this day and age we cannot even get our doctors surgery to answer a phone call. Then when i do get through it will be an absolute battle to even get to speak to a doctor. Absolute disgrace.
GP surgery review: charlton-medical-practice
Title: Awful
Rating: 1 out of 5
Visited: December 2022
I've been fighting 7 months to get my health issues noticed. Doctors do not listen and they do not look at the bigger picture. It's very difficult to get an appointment and you will be waiting in a que for over an hour. First come first served, so those working 9-5, it's impossible to get appointments. 

I have had no doctor take me seriously, until my issues escalated to the point I was in the emergency department. This could have been preventable with the right care from the beginning. I wouldn't recommend this gp to anyone.
GP surgery review: charlton-medical-practice
Title: On hold for 30 mins then they cut me off
Rating: 2 out of 5
Visited: November 2022
On hold for 30 mins plus I woz no 2 in q eventually went passed 6 pm and surgery cut me off I have been reg here since a baby now 54 not been in touch with doctors over 2yrs and booked a telephone consultation 2 weeks ago for today missed call due to no network service so woz trying to re book thanks a lot  Charlton’s u get 1st place for awful service  really needed to speak with doctor wood as I said been waiting 2 weeks for telephone consultation
GP surgery review: charlton-medical-practice
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: November 2022
If you are one of the lucky people that manage to get an appointment at the surgery, then I am sure the service you will receive is second to none. However, if you have a full-time job and are out at work five days a week then basically you are stuffed. You spend days making phone calls only to hear a message asking you to call back as the queue is at full capacity. You then find yourself listening to a message saying you are number 9 in the queue and suddenly there is a slight glimmer of hope that you may get an appointment. However, after spending 50 minutes waiting and listening to the same on hold music and boring message over and over again only ends in disappointment and frustration when the receptionist tells you there are no more appointments available, and you will have to start the process all over again. Why make people wait to find out there are no appointments, when a message could be played stating this. Charlton Medical Practice website says that 'all patients have the right to receive treatment and if it is urgent, have the right to receive a consultation with a GP within 24 hours'. It also states they are 'offering a small amount of pre-bookable Face-to-Face appointments with the doctors. These appointments are available to be booked no more than two weeks in advance'. The receptionist did not offer this when I called. She did not even ask what the issue was and whether it was urgent. I would be grateful if Charlton Medical could advise how people like myself, who are not able to sit for hours on the phone day after day, can access your services? How do we get the medical treatment we need?
GP surgery review: charlton-medical-practice
Title: Very helpful
Rating: 5 out of 5
Visited: July 2022
Recently joined practice. Have been very impressed with them. They’re clearly very busy but got an appointment quickly for me when I was experiencing mental health problems. Found receptionists helpful and they will apologise for keeping you waiting.   Have had telephone consultations with GP and these have been good and explained my options and I felt listened to. Fit notes have been arranged very quickly when needed.
GP surgery review: charlton-medical-practice
Title: Amazing, friendly staff and brilliant practise overall
Rating: 5 out of 5
Visited: July 2022
I just wanted to write a few words of positive feedback in regards to my recent visits to the Charlton Medical Practice in Oakengates.
 
I know that people are quick to complain when they have had a bad experience with the NHS, but I wanted to say that my last 4 visits to the practice have been seamless. The NHS should be proud of all the staff at the practice who conduct themselves in a polite and professional manner. The last two phone calls I made to report an ear infections, I was seen by a doctor within 1.5 hours on both occasions which is unbelievable considering the pressure and constraints on the NHS currently. The other two appointments I was also seen in a timely fashion and my queries were dealt with accordingly. 
 
I would like to thank Nurse Pauline & Dr. Sharp and his medical assistant for the medical care they provided for me, they were caring, attentive and helped me with my concerns. To add to this, my wife has also had a positive experience this week with her tonsilitis which was seen to immediately. 
 
We are lucky to have a practice like Charlton here in Telford.
GP surgery review: charlton-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
Brilliant service received from practice yesterday from phone call to speaking to doctor and seeing the nurse
GP surgery review: binfield-surgery
Title: Mis-managed my Appointment !
Rating: 1 out of 5
Visited: December 2022
Firstly I have been a patient in this surgery since I was in infancy school. So for almost 35 years. 

During that time the surgery has always provided me with amazing care and have always offered me the support I need no matter what the issue or problem. 

I have recorded a chain of events which extend over a 36 hour window. 

8am / 19th December - I Called at 8am to book an appointment. I was unable to get through but accept they are busy so decided to wait and try once the lines are less congested.

10:30am / 19th December - I called again and managed to speak to a receptionist who said to go online and use clinic services to get an appointment for the following day.
I did this and received a notification via text message to confirm this had been received.

8am / 20th December - I managed to get through and spoke to one of the reception team again. I confirmed my details and said I had registered via the clinic services as advised. I was confirmed to be in Doctors  call list for the day.

1:30pm / 20th - I had not received a call by this time and understandably was very concerned so called and spoke to another receptionist yet again. My appointment was found but confirmed for Friday. I questioned this as that was not what was agreed on my earlier call. It was then advised an error had occurred as someone else with the same name as me was on the system. I was then assured I would be getting a call.

5pm / 20th - Still no call and I am now growing increasingly concerned. I picked up the phone once more and spoke to someone else. Once again my appointment was not found and the receptionist who I spoke too earlier needed to be spoken too to confirm whilst I was on hold. I questioned whether the appointment was actually arranged as by now I was sceptical and nervous. I was assured that I was on Doctors  list once again and that he does call after 6:30pm so had nothing to worry about.

So it’s now 8:30pm on the 20th Dec and I have not been called despite all the assurances from the team and all the phone calls above.

I have been very let down by the surgery and the staff. I appreciate how busy everyone is but if someone calls 3 times you can see they are need of some support / advice.
GP surgery review: binfield-surgery
Title: Poor response
Rating: 2 out of 5
Visited: December 2022
I am newly registered with this practice. I phoned this morning as have a problem all over Christmas about which I am concerned. 
I was told the phone call could not be completed.  What does this mean??   I am beginning to wonder if I have made the right move.  I only changed because I am 90 yrs old and could walk to the surgery rather than having to drive.
GP surgery review: binfield-surgery
Title: Terrible telephone booking system
Rating: 1 out of 5
Visited: November 2022
I waited 45 minutes on the phone to try and secure an appointment only to be told there were none.  Why waste people’s time - surely there must be a way of informing people waiting that there are no appointments.  The person who answered the call was very polite, but it’s still a terrible system.  I’ve had numerous bad experiences over many years with poor or non diagnoses from GPs.  There have been good locums on occasion but by and large I try to avoid contact as much as possible.
GP surgery review: binfield-surgery
Title: Rubbish appointment system
Rating: 1 out of 5
Visited: November 2022
Failing to get an appointment by phone - long wait in the queue and no appointments left - I read the online instructions and tried to do it through the NHS app which involved resetting my password. No appointments through the app. Can I email you? Phoning is a lottery at the best of times. I don't need an appointment the same day but I do need an appointment!
GP surgery review: binfield-surgery
Title: Poor appointment system
Rating: 1 out of 5
Visited: November 2022
Hi, Have phoned several times today from 8am to book an appointment but always told "Your call cannot be completed, call back later".  Then cut-off. Must be a better way!
GP surgery review: binfield-surgery
Title: Disappointing level of care
Rating: 2 out of 5
Visited: June 2022
Some really disappointing experiences on a number of occasions recently. After eventually getting a telephone appointment with a nurse, who called 2 hours late, I was then told by the nurse I needed to speak to someone else despite being transparent in my needs when requesting the appointment. The problem was not trivial and something I imagine nurses discuss with young women on a daily basis. I then asked to rearrange and was told that the next appointment was in 2 weeks, as I apparently needed to speak to a specific nurse - surely they are all capable of advising on the same issues? This was just one issue. 

I was asked to obtain a blood pressure reading in recent weeks which I did by going into the surgery, only for the practice to subsequently lose the reading despite me following all instructions. This reading was needed for medication so you can imagine my frustration. I planned to return to the surgery today to get another blood pressure reading, only to find out on my arrival that the surgery was closed until tomorrow morning which had not been communicated to patients (clearly as there were other frustrated patients outside too).

I am not one to usually moan and I fully appreciate the health care crisis we are facing but I am extremely disappointed in my experience with this surgery recently.
GP surgery review: binfield-surgery
Title: Would not recommend
Rating: 1 out of 5
Visited: May 2022
Recently requested to change to a different surgery after continued poor experiences here. 
Reception staff and immunisation nurses are really lovely but very poor experience with a number of the doctors. 
Rude, patronising and often fail to ask basic questions and undertake basic observations if they do actually see you. Ended up taking my children elsewhere on a number of occasions as I wasn’t happy or reassured with the care we received. Often to be told they actually did actually need antibiotics or treatment after all.
GP surgery review: binfield-surgery
Title: Appalling service
Rating: 1 out of 5
Visited: March 2022
Impossible to get an appointment with GP. Following recommendation based on family history to get a cholesterol test by speaking to GP, I have tried 6 times to book an appointment to discuss with the GP. Receptionists only take bookings for the day you call, and only if deemed urgent. Last call I was told by the receptionist to try again but state on the phone that the reason for call is urgent but personal. Whilst I didn’t like the idea of this, I did so to try and get a chance to speak to the GP. I was told this morning that if you do not disclose the nature of your call to the receptionist then you cannot have an appointment and will likely receive a text to try another day. It is an ongoing cycle of ignorance which is causing me stress and upset.
GP surgery review: shakespeare-road-medical-practice
Title: Surgery takeover has ruined what was a careing practice
Rating: 1 out of 5
Visited: March 2022
Waiting times for appointment by phone , canceled appointment ,11:00 appointment not seen 11:45 no other people waiting to see GP . GP attitude, arrogant, no introduction so couldn't say who was seeing us . I could go on .!!
GP surgery review: shakespeare-road-medical-practice
Title: Used to be great - now terrible!
Rating: 1 out of 5
Visited: February 2022
In short, getting an appointment is becoming close to impossible.  They simply don't seem to answer their telephones any more.  The progress up the queue is so slow, it seems far more likely that people are giving up waiting rather than getting their calls answered eventually.  As I write this, I have been waiting for nearly 40 mins and am only 3 places further on.  At this rate, it will take about an hour and a half to get my call answered.  This is not a one off.  It is now my experience every time to try to contact this surgery.  Shameful!
GP surgery review: shakespeare-road-medical-practice
Title: Awful
Rating: 1 out of 5
Visited: January 2022
This surgery put me though so much stress and upset after I lost a parent, they spoke to me with no respect and showed no understanding for my brevement and make my life even harder. I have now contacted with a different matter and been given the same unhelpful attitude. You should all be ashamed of yourselves. I will leaving this surgery and joining a new one immediately. You do not deserve to be a running practice with the way you treat people
GP surgery review: shakespeare-road-medical-practice
Title: Unbelievably poor
Rating: 1 out of 5
Visited: January 2022
I have been a patient at this practice for 30 years. It used to fine; friendly doctors, fairly efficiently run.
Since the recent takeover, everything about this practice has badly deteriorated.
The staff are rude and unhelpful. Trying to get seen by a competent doctor is a joke. And if you do manage to get an appointment, you won't see the same doctor twice. They don't seem to have regular doctors, just a succession of temporary staff.

The inter staff organisation is appalling and the atmosphere in the bleak premises is hard to stomach.
Last year, I was handed some paperwork, with medical details of another patient, completely unconnected to myself. I made an official complaint but this was never dealt with.
Recently, I have sought private treatment, costing thousands of pounds, rather than go through the thoroughly unpleasant experience of dealing with these people.
Today I was supposed to receive a follow up telephone call, booked and confirmed by text, 2 weeks ago. Guess what, I didn't receive it.
This is a shocking practice - avoid.
GP surgery review: old-road-west-surgery
Title: Unhelpful receptionist
Rating: 1 out of 5
Visited: March 2022
After taking my partner for a health checkup I am his carer as he has impaired vision, suffered a brain injury and has spinal damage we signed in at self check in we went into waiting room first ones in there, I thought this was great as he finds it very uncomfortable sitting in those chairs knowing we would be seen quick, after seeing others come in get seen straight away we were still there, I approached the receptionist who said there machine never checked us in at this point we had been there an hour she said she would see the doctor to see if he could still see us. 10 min later she popped her head in the waiting room asked if the doctor had seen us, I said no she then replied oh he can't see you he has other patients I was fuming we did everything we were supposed to do, check in be patient and wait her reply was it was my thought sitting waiting for an hour. What a joke we heard numerous people say they couldn't check in on the machine and go to the receptionist to do so but as our went through I had no idea we wasn't checked in. My partner is disabled it took alot to get him there and to be treated so poorly was disgusting and to then pass the buck as if it was our thought for being patient is a disgrace. When we left my partner said he will never step a foot back in that surgery again. You would think they would have put an out of order sign on the machine to stop some one else going through the same as we did. Rude receptionist very unhelpful not  what you would expect from a surgery.
GP surgery review: old-road-west-surgery
Title: Useless
Rating: 1 out of 5
Visited: March 2022
Had a health check appointment, check in on machine, it stated all confirmed.
Waited 50 mins then went to receptionist and she said , we not check in. A problem with the machine. Was told no one could see us. Not our fault your check in machine is not working correctly. They knew there was a problem with it, and still no sign on it for others using it, saying out of order.
Receptionist not apologetic, rude with attitude.
Lazy , rude, useless
GP surgery review: whalebridge-practice
Title: Very bad experience
Rating: 1 out of 5
Visited: May 2023
I have been having severe throat pain since May 8. I got an appointment today but it was a very very bad experience. I went for my throat pain but ended up getting acidity tablets for acid reflux. I told the doctor clearly that I don't have any acidity problem. Not sure why I was prescribed and when I tried to get some explanation, I was not given one. Just a blunt reply through receptionist that "throat is not infected". This is not the way you treat patients. I spent 13£ on medication simply for nothing.  I tried to get some medicine from pharmacy but they too didn't help me. I am seriously disappointed!!!