janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: fordingbridge-surgery
Title: Great service
Rating: 4 out of 5
Visited: March 2023
Another fast and painless blood test from the nurses at the North entrance i have never had any problems at this end of the surgery they are always polite
GP surgery review: fordingbridge-surgery
Title: Anima Health
Rating: 2 out of 5
Visited: February 2023
Access to the surgery is through the anima health portal which is atrocious- takes 10 mins to complete, often answering the same questions and if you are truthful about your condition it defaults to telling you to go to A&E, so you have to tailor your answers to those that simply allow you to progress through the system to put in a request. Absolutely terrible system and leaves access to the surgery almost non-existent. Have tried to request appointments in person on-site but always told to use anima health
GP surgery review: fordingbridge-surgery
Title: No complaints
Rating: 5 out of 5
Visited: February 2023
From my first e-consultant, blood test, scan & consultant appointment took less than 3 weeks.  Now on waiting list for op.  Great communication.  Exceptional service.  Lovely caring staff throughout my contact.
GP surgery review: fordingbridge-surgery
Title: A Good Team
Rating: 5 out of 5
Visited: January 2023
The online consultation proceedure works well although I appreciate it might not suit everyone. 
The practice is run in a very professional manner and despite the pressures the team work under they always friendly and clearly want to help.
GP surgery review: fordingbridge-surgery
Title: Very efficient
Rating: 5 out of 5
Visited: January 2023
I had reason to visit the surgery today as I was unable to get through on the phone. I found the staff very efficient and helpful.
GP surgery review: fordingbridge-surgery
Title: Brilliant Surgery
Rating: 5 out of 5
Visited: January 2023
Having moved into the area nine months ago we have without exception found Fordingbridge Surgery to be efficient, helpful and kind. The Receptionists and Dispensary are always patient, listen and helpful.  The Doctors always phone when they say they will, and when necessary invite you in for a consultation. This practice is refreshing, professional, hard working and very caring.  We couldn't be more pleased to be on their books. Thank you to all of the hard working staff there from Reception, Dispensary, Nurses to the GPs.
GP surgery review: fordingbridge-surgery
Title: Fast response to Anima
Rating: 4 out of 5
Visited: December 2022
Accessed the Anima request platform and filled in the rather long questionnaire but had a fantastic same day response from the doctors here culminating in a prescription being ready to collect the same day, which was unexpected as the Anima site states that a response could take up to 3 days which is an unhelpful suggestion and proved to be so incorrect.

I was sceptical about filling in a form on an app to request medical support but it was great as it saved waiting to speak to a receptionist, travelling to the surgery in these times of Covid and flu then sitting waiting to see the doctor. It proved to be a quick and very convenient way of getting treatment.

I can see now how the Anima system works for those who are able to access and navigate the app and hopefully saves valuable time for patients as they don’t have to travel to the surgery unnecessarily and saves time for the surgery staff so they can deal with the increasing workload we here so much about.

Thank you doctors for your kind and prompt attention.
GP surgery review: bramblys-grange-medical-practice
Title: Receptionist very dismissive
Rating: 1 out of 5
Visited: February 2022
I rarely contact the surgery but on the two occasions that I have the receptionist was plain rude and dismissive. Ended the call quickly with no consideration to the distress in my tone.
GP surgery review: bramblys-grange-medical-practice
Title: Never had a bad experience
Rating: 5 out of 5
Visited: February 2022
The e consult service is a great feature.  The doctors have always been very prompt when getting back to me about various treatments needed. The receptionists have always been very helpful with any query I might have and my prescriptions have always been very promptly dealt with
GP surgery review: bramblys-grange-medical-practice
Title: No times for calling back
Rating: 3 out of 5
Visited: February 2022
They won't give you an appointment time for calling back after filling in the e-consult form, so it is difficult to ensure that you don't miss the GPs phone call, and they refuse to make face to face appointments uness you have spoken to a GP. This makes a lot of wasted time for the GP to, as they then have to call patients back later.
GP surgery review: bramblys-grange-medical-practice
Title: Process query
Rating: 3 out of 5
Visited: February 2022
I sent a message via the website for a doctor to contact me, I ticked the box to say it was non urgent. I received a message asking me to call the practice on or after 10am, which I did. I was told that all the morning telephone appointments had gone and I would get a call later in the day. I received a call in the morning when I was in the bathroom. The doctor left a message for to call back. Which I did. 27th in the queue. The doctor did ring and dealt with my initial health problem with a referral, but, when I wanted to discuss a fairly serious ongoing health issue I was told this call type of call was for emergencies only..When I queried this, that I was simply responding to the 'phone at or after 10am for non urgent issues' I was told to ring back when I could leave a day for a doctor to ring me. Why a day? Why couldn't the doctor simply have booked a f2f appointment? Please can someone tell me the process for telephone calls as I was doing what was instructed to do. It would also be helpful if a patient could be given a time frame for the call back.
GP surgery review: bramblys-grange-medical-practice
Title: Cervical screening
Rating: 5 out of 5
Visited: February 2022
I was very nervous about attending for my smear. I had been putting it off for a while. The Nurse was brilliant. She took time to listen to me, explained about the test and asked if I had any questions. She made me feel at ease and it was over before I knew it. A good positive experience.
I have also had 3 positive encounters with Receptionists, 1 in person and 2 on the phone. All very helpful and polite. 
GP also very thorough with requesting tests needed recently. Phoned when he was due to. Thank you all.
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: January 2024
How quickly I was arranged with antibiotics from first call and speaking with someone at 8:10 to sending photos as requested, to then getting a call at 8:30 advising antibiotics. Pharmacy received the prescription within the hour. Very impressed with efficiency
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: January 2024
They Booked A appointment straight away and saw me on time And gave me my prescription and told me How to use the antibiotics.
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Quick and efficient 
Friendly 
Nurse explain everything before my cervical screening ..I was very relax and comfortable
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Online consultation service used. Reasonably fast response so am happy. Nice text from Dr Crisp which was appreciated, thank you.
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Came in on Thursday 29th December to make an appointment . I got an appointment for Friday morning at 10.00. Got sorted out & got some antibiotics for my ears. Got the antibiotics at 10.20 in Lalys. Very fast & no fuss.
GP surgery review: east-shore-partnership
Title: My experience
Rating: 2 out of 5
Visited: January 2024
Was on BP tablets and my BP went down to 97 so on a Friday afternoon went to Boots and the pharmacy said stop taking them and go to your Doctors. 
So  i called up to make a appointment with my Doctor, i was told no i have to wait for a call ,nothing by Wednesday so i called again ,someone called me back and was told to send BP results for the  last week ,she didn't even know email address, i got it from your web site ,
To cut a story short ,because the email couldn't be found ,i had to resend it 
I got to see a Doctor after 6 weeks of trying to speak to someone, and not my Doctor. 
Nothing stood out for me ,
GP surgery review: east-shore-partnership
Title: My experience
Rating: 0 out of 5
Visited: January 2024
Not sure what this is for??

Suspect jumping the gun for next weeks appointment. Which I am beginning to feel will be pointless if had be serious would have hit worse after all this time
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The Doctor I visited was very helpful and informative, he was kind and considerate, letting me take my time, I felt no pain with the injection he gave me, definitely returning if I need to see him again.
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The two nurses were really helpful especially as my issues were not completely to do with why I was there 
But made me feel a lot more happier
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The receptionist. I hate the fact I don’t know her name . But I know she’s blonde . She helped me when I was shouting and crying and not
Making any sense . 
She remained calm . Didn’t hang up or get irritated by my time. 
So for that I applaud. 
She helped me that day. & communication with the drs is great too. 
I could have harmed myself or someone else . 
Thankful
GP surgery review: stubbington-medical-practice
Title: Poorly Managed/scheduled clinics
Rating: 1 out of 5
Visited: August 2022
Tried to book my baby’s 8 weeks jabs after health check, after a couple of attempts I was told it won’t be until September, this is over a month late for the first jabs. Supposedly because that was the next ‘baby clinic’.
GP surgery review: stubbington-medical-practice
Title: Can’t get through
Rating: 1 out of 5
Visited: July 2022
It seems pointless leaving a review as this seems the reoccurring theme of most reviews and it never gets any better.

You can’t get through to book an appointment on the phone. Well if you can take the holiday eventually you will get through and get and appointment. It might take a couple of weeks but eventually it does happen.

I was told you can book appointments using the HNS app. Unfortunately when I try the only appointment option is for a Smear. As 57 year old man I didn’t think I needed one?
GP surgery review: stubbington-medical-practice
Title: Brilliant just Brilliant !
Rating: 5 out of 5
Visited: July 2022
I've had such a good service from the practice ... reception, telephone, nurses, GP's and e-consultation.  I have had a number of problems in the last few years, after every contact I have come away having felt listened to, understood and valued.  Any further appointments, tests or referrals have always been arranged in a very timely fashion.  
I can see the frustrations that others have had from posted reviews.  The reception, appointments, admin, prescriptions at the surgery are all very willing to give good advice how to get best out of the service. 
Thank you for everything that you have done, and no doubt will continue to do for me.
GP surgery review: stubbington-medical-practice
Title: Cannot get an appointment.
Rating: 1 out of 5
Visited: May 2022
You cannot get an appointment for love nor money. You're told to ring at 8am, you can't get through to the switchboard until half past and then you're told all the appointments are taken and to try again another time.
For someone with mental health issues and who needs regular medication reviews, it's just helpless. Even when you do get to see someone, it's normally rushed. 
The surgery is understaffed but the only one for a massive catchment area.
GP surgery review: stubbington-medical-practice
Title: Completely Inaccessible
Rating: 1 out of 5
Visited: February 2022
It is impossible to get an appointment at Stubbington Medical Practice. They request that everyone phones at 8am to get a same-day telephone consultation. This doesn't mean phoning at 8am and sitting on hold for 30 minutes, or even an hour, which would be tolerable as at least you would know you'd get through eventually. It means phoning every second from 8am to be met with the 'line busy' tone, before promptly being hung up on. The phone line they have in place is incapable of facilitating fairly the system they have for distributing appointments. 

I have a chronic illness and a full time job. I don't have every morning of the working week to phone the GP, only to be hung up on hundreds of times due to a busy line. I have been trying every few days for the whole start of this year and I have yet to get through within adequate time to get an appointment. 

This isn't ordering a pizza. This is people's health. I feel forced to move to a new surgery, but I feel for the large population of people in Stubbington with no access to decent transport links imprisoned by this Medical Practice.
GP surgery review: stubbington-medical-practice
Title: Shockingly bad
Rating: 1 out of 5
Visited: January 2022
Everyone at this surgery is hopeless, totally inept, including the reception staff, the secretaries and the so called doctors & nurses.  The GP's haven't got a clue, the secretaries are seriously in need of even basic training, seems they are all hiding behind covid, too lazy to bother seeing patients face to face. Why are other professionals such as dentists, opticians & vets readily seeing patients in person, they are not making excuses to actually see ill people. You are supposed to be a surgery for the community but you really do not care about anyone. If you have the option to use a different surgery do so, avoid this one!
GP surgery review: horndean-surgery
Title: Very Professional & Helpful
Rating: 5 out of 5
Visited: February 2022
Having had to telephone and rebook a blood test I found the receptionist to be extremely helpful and professional. She answered all my questions and queries promptly and in a friendly and professional manor, a credit to the surgery.
GP surgery review: archers-practice
Title: Freat practice
Rating: 5 out of 5
Visited: May 2022
The staff are all very helpful and friendly. The Doctors are all really nice. I would highly recommend
GP surgery review: archers-practice
Title: Felt listened to
Rating: 5 out of 5
Visited: April 2022
Had a telephone conversation with a gp about an on going issue, i felt listened to and gp was very compassionate. I think gp practices are very stretched with the demand but I was given plenty of time to talk and discuss how to proceed next. Highly recommend this surgery
GP surgery review: archers-practice
Title: Great Practice
Rating: 5 out of 5
Visited: March 2022
The reception staff have been so helpful and even phoned me back when I lost the call.  I managed to be seen straight away then went straight to receive my prescription do that I was able to undergo the treatment needed immediately.  I needed follow up treatment and again the helpfulness and efficiency was the same
GP surgery review: archers-practice
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
I very rarely go to the doctors but having noticed a lump I called for an urgent appointment, was offered an appointment the same day and was seen by a lovely nurse who referred me straight away, reception lady was Helpful when booking me an appointment to have some blood tests done…… all in all I am pleased to say what was a worrying time for me was eased by the caring nature of the staff at Archers giving all the pressure they have been under over the last few years…. 10/10 from me 😊
GP surgery review: archers-practice
Title: Superb Service
Rating: 5 out of 5
Visited: March 2022
My last visit was to organise routine blood tests, the receptionist was very professional and very helpful. My appointment was on time and the nurse who dealt with me was excellent. I just wanted to thank you for your friendly efficient service in these very busy times.
GP surgery review: archers-practice
Title: Great service
Rating: 5 out of 5
Visited: March 2022
Can always get an on the appointment when needed which is great having 2 young children.  Receptionist have always been friendly and helpful and the nurse giving my babies injections has always been great with my baby and even better at putting me at ease….lovely surgery
GP surgery review: archers-practice
Title: Poorly educated with foreign patient
Rating: 1 out of 5
Visited: March 2022
Several times my family and I needed to go to this GP, where we warned that we do not speak English and needed help with a translator. At all times he refused to provide the translation service. In addition to other medical referral delays to another medical specialty and form responses.
GP surgery review: parkside-practice
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
Great practice, Great staff, helpful and nice doctors. All round Great place. Would highly recommend.
GP surgery review: parkside-practice
Title: Super Practice
Rating: 5 out of 5
Visited: May 2022
All staff friendly and helpful.  No routine appointments available when I called but given options, including eConsultaion. GP responded with answer to my enquiry within 48 hours.
GP surgery review: parkside-practice
Title: Amazing practice
Rating: 5 out of 5
Visited: March 2022
Fantastic admin staff, can not fault any of them. The Doctors go above and beyond. Would definitely recommend
GP surgery review: parkside-practice
Title: Great Practice
Rating: 5 out of 5
Visited: March 2022
This GP surgery has been very helpful in every aspect. The staff are very friendly and go out of their way to help with your problem and they will get back to you very quickly. Very helpful
GP surgery review: parkside-practice
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
I called to make a telephone appointment and found the reception staff very friendly, polite and helpful.  The GP called on time and made a referral for me. I was very impressed with the service provided
GP surgery review: parkside-practice
Title: Helpful Professional Practice
Rating: 5 out of 5
Visited: February 2022
Following the results of a recent health test I had appointment, and other concerns, which needed to be addressed. The Parkside Practice staff and doctor showed understanding and perseverance in sorting out these out without delay.
I am grateful for this and impressed by the teamwork shown.
A big thank you to all.
GP surgery review: blackthorn-health-centre
Title: Good practice with great staff
Rating: 5 out of 5
Visited: July 2023
I had my routine nebido injection 19/07 from the nurse, my nurse was so lovely, really friendly and always has a chat with me. She is always interested in my well being and always ensures I'm comfortable and relaxed for the injection, it's not the most pleasant of injections but the nurse is very gentle and makes the experience as pleasant as possible.
GP surgery review: blackthorn-health-centre
Title: COPD Check
Rating: 4 out of 5
Visited: July 2023
The nurse who saw me was extremely thorough, patient and pleasant. She asked me about my health generally and seemed to really care and referred me for additional tests.
GP surgery review: blackthorn-health-centre
Title: Not the best response
Rating: 2 out of 5
Visited: July 2023
This was for a mental health issue for a 16 year old we were asvised of waiting times 18 months for a confirmed diagnosis which is not the surgery’s fault I understand but I felt like the GP was saying it’s not that bad so I wouldn’t bother.  I don’t think he could be bothered he seemed fed up as soon as we walked in
GP surgery review: blackthorn-health-centre
Title: Great practice
Rating: 4 out of 5
Visited: July 2023
Seen by gp after long struggle to manage and identify physical symptoms. He listened and after checking earlier blood tests identified my condition and prescribed a course of treatment, to be closely monitored to confirm diagnosis or review. I left feeling cared for and positive for the first time in months
GP surgery review: blackthorn-health-centre
Title: Superb Practice
Rating: 5 out of 5
Visited: July 2023
Been several times for my diabetes checks and also to see the Doctor.
Very impressive by all staff nothing negative best GP surgery I have ever attended. Can't fault it, I wish every surgery could be like this one also the attached chemist is superb
GP surgery review: blackthorn-health-centre
Title: Very pleased with the practice
Rating: 5 out of 5
Visited: July 2023
Helpful reception. Useful ribbon message display notifying you when and where to go. Medical staff professional but approachable.
GP surgery review: blackthorn-health-centre
Title: Routine exam
Rating: 4 out of 5
Visited: July 2023
I booked an appointment with ease, the reception team are incredibly helpful and provide you with all the information they need. When I arrived at the surgery, the staff provided a calm  and welcoming environment. The practice nurse manager who completed my routine exam was very thoughtful and took the time to inform me of what to expect after the exam. She was patient and I felt very comfortable throughout.
GP surgery review: blackthorn-health-centre
Title: Confusing Text Messages
Rating: 4 out of 5
Visited: July 2023
I had waited 3 months for an appointment for a test that would take an hour. I had 11am in my diary but received a text saying the appointment was 11.40. I arrived at 11.35, was called in to the nurse to be told my appointment was 11am and there was not enough time to complete the test.

I now have to wait another 2 weeks which impacts on an appointment with my consultant to start new medication for a different matter which was delayed until after this  test.
Please can the texting methods be addressed to be flexible enough to deal with all types of appointments offered by the surgery, not just the regular twenty/forty minutes slots
GP surgery review: blackthorn-health-centre
Title: Mostly great service; appointment system frustrating
Rating: 4 out of 5
Visited: July 2023
My appointment for a blood test was super-efficient. The attempt to make a follow-up telephone or face to face appointment was very frustrating. Nothing available for at least 2 weeks and not allowed to make an appointment for more than 2 weeks in advance, which means more frustration trying to phone each day.
GP surgery review: blackthorn-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: July 2023
Had a face to face appointment yesterday with the same highly experienced doctors. This is a great surgery, so glad we moved to here a few years ago.
GP surgery review: hedge-end-medical-centre
Title: Best Care
Rating: 5 out of 5
Visited: January 2023
Hedge End Team is the best . You have helped me so much during the last six months and during major surgery. You have supported me and provided excellent care in my time of ill health . You are all appreciated so much in what you do each day . Thank you for your kindness and care when you need it most .
GP surgery review: hedge-end-medical-centre
Title: Poor service and attitude
Rating: 1 out of 5
Visited: October 2022
My elderly mother waited in for a phone call from the Dr that she had already had to wait a week for. Didn't phone when agreed an then lied about calling when she phoned them. Rather than apologise and arrange a call later that day the receptionist said she would book a call for a weeks time. This is just one of a number of examples I could quote regarding the ever reducing level of service provided by the practice. She was only having a phone call as the reception staff have all but forbidden face to face appointments. Someone should remind them that they have no medical qualification.