janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: east-park-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: June 2023
I left a report of my blood pressure readings for 7 days as requested by the doctor who also told me to make an appointment at the same time but the receptionist said I could not make an appointment until 7 days had passed to give the doctor time to read the report, it consisted of 14 lines with blood pressure readings, if it takes the doctor 7 days to read this short list there is something seriously wrong with this practice
GP surgery review: east-park-medical-centre
Title: Perscriptions not a good experience.
Rating: 2 out of 5
Visited: February 2023
I have spent the past six working days going backwards and forwards between the doctors and the pharmacy. To get a simple repeat perscrption that I get every month. To be told it was at the pharmacy for it to never turn up. The stress that is caused is unbelievable when you think are going to run out of medication and be poorly. A doctors appointment was scheduled to sort it out, that was cancelled as I was told the Perscription was at the pharmacy which was not true.
GP surgery review: east-park-medical-centre
Title: Not a great service sorry
Rating: 2 out of 5
Visited: July 2022
We're do I start its about my prescription  I put in surgery Tues its now Fri rang chemist up living care cause I get delivery to home address regarding iv a special needs daughter  living with me and the bath lotion I get is double base  ointment which I need iv no more left and it's weekend  now and I'm on blood pressure tablets too so I'm not happy about this problem sorry
GP surgery review: east-park-medical-centre
Title: Very poor
Rating: 1 out of 5
Visited: April 2022
I rang up for my blood  test results  the reception  said they had found something  with my blood and did I no and I said no and the reception  could  not tell me so I asked if she could  book  me appointment  to see a doctor  to discuss  what they have found and she said no to ring back in about weeks time and I will  a chance  of getting  appointment  then this as left me very worried  what they have found in my blood  tests   they have not got any doctors  must of the time at that surgery  they want to start tell there patients  the truth  instead  of having  them ring  up every day
GP surgery review: east-park-medical-centre
Title: Avoid this practice
Rating: 1 out of 5
Visited: April 2022
Receptionists rude,unhelpful and sometimes downright dishonest when questioned about repeat prescriptions being sent to pharmacies tell you appointment is with doctor only to find out you have been booked in with nurses that cannot prescribe or issue fit notes for work really not good enough
GP surgery review: east-park-medical-centre
Title: Terrible practice
Rating: 2 out of 5
Visited: March 2022
Was seen today very disappointed indeed was lead to believe I was seeing a doctor didn't I saw a clinician  see wasnt helpful at all not pleased with how I was treated by her or the receptionist who didn't tell me I was seeing there so more or less I wasnt  looked at properly was more or less fobbed off with some cream and told to ring up hospital were  I'm being treated for my problem area I feel very let down as a patient
GP surgery review: harehills-corner-surgery
Title: I felt there was no empathy.
Rating: 0 out of 5
Visited: April 2023
Reception staff need to respect when a patient says the reason for the appointment is personal. I don't have to give reason. It was a sensitive issue. The manager is never available to speak to and does nothing when you do get to speak to them. I felt there was no empathy.
GP surgery review: harehills-corner-surgery
Title: shocking
Rating: 1 out of 5
Visited: August 2022
rang up the surgery to query an appointment for my mothers b12 injection and the receptionist started arguing with me over a date of birth before hanging up on me and im not even registered at this surgery
GP surgery review: lincoln-green-medical-centre
Title: Worst practice
Rating: 1 out of 5
Visited: June 2023
Very unhelpful staff and no appointments. Staff is not ready to help after being on hold for long duration. They can misplace your letters and you have to go through the procedure all over again. Doctors don’t listen and take you seriously. It doesn’t matter if you are in pain and suffering.
GP surgery review: lincoln-green-medical-centre
Title: Poor Service
Rating: 1 out of 5
Visited: January 2023
rang to make an appointment for my mentally ill partner the receptionist said she had made a phone appointment for him then just hung up! They never called back for his appointment and now he is spiralling.
GP surgery review: lincoln-green-medical-centre
Title: Shockingly poor practice
Rating: 1 out of 5
Visited: June 2022
I am unable to order my regular medication as it needs to be reviewed by a GP. I have now spoken with a GP twice and have been told that it’s been reviewed but i still cannot order any as it’s still showing as it needs to be reviewed by a clinician? I also need a fit note for my job after suffering tendonitis in my wrist. I was told by the GP that this would be texted or emailed to me within 2 hours.  5 hours later, and the surgery is now closed, I’m still waiting.
GP surgery review: lincoln-green-medical-centre
Title: Poor Reception Staff
Rating: 2 out of 5
Visited: June 2022
Having not received a scheduled telephone call appointment I rang enquiring, the receptionist informed that I had been called twice and there was no voicemail left as there is no voicemail facility on my phone. Despite the fact I had no missed calls on my call log, full bars of signal, a voicemail facility on my phone and I've had people call me earlier in the day with no issue, I was told it was probably a signal issue and that I had to book another appointment. Having confirmed that they had my current phone number, I felt dissatisfied with the way it was handled and the dismissive attitude of the receptionist.

When I tried to talk about getting access to the online system for future appointment bookings, I was rudely hung up on mid-sentence. Not a supportive service when someone has genuine health issues to address.
GP surgery review: newton-surgery
Title: Good practice
Rating: 5 out of 5
Visited: August 2023
Very good doctors in this gp always give appointment when needed and I have been with this gp for a very long time and never had a problem.
GP surgery review: shakespeare-medical-practice
Title: Medicines review
Rating: 2 out of 5
Visited: August 2023
They keep giving tiny missed calls while phone is in your hand and within less than a second call is disconnected and they then delay this for weeks

Due to this break and wait in my medicines review my mental health is too much affected 


I believe they do it on purpose giving just a small missed call not even a call and then leaving the patient to wait or feel more upset without meds
GP surgery review: shakespeare-medical-practice
Title: Appalling service
Rating: 1 out of 5
Visited: March 2023
Phoned at 8 for an appointment, none left but was offered one in 2 weeks time. Called 111 who sent an urgent referral through, still no appointment available. Apparently an ‘urgent’ referral doesn’t mean you get to see a doctor……what??!!! Receptionist was rude, unprofessional and no help at all. Take my advice and avoid this practice……this has happened twice before for the same thing and I’ve ended up hospitalised. No interest in patient care, absolutely useless. Practices like this one are the reason people have to go to A & E.
GP surgery review: shakespeare-medical-practice
Title: Horrible reception staff
Rating: 1 out of 5
Visited: February 2023
No empathy, 6 hour waits, nip out for a bit because you feel ill and then you lose your appointment, get refused any treatment. The receptionist told me with a smirk that I need to come back tomorrow! Yeah thanks great service and care for those ill and in pain. Shame on you!!!
GP surgery review: shakespeare-medical-practice
Title: No capacity
Rating: 2 out of 5
Visited: January 2023
I've been registered with this GP since 2 years back and always struggling to get GP appointment on time. You will have to wait minimum of 2 weeks to get seen by doctor. I feel the surgery is struggling with overwhelming registrations and has less bandwidth to serve the patients.
GP surgery review: shakespeare-medical-practice
Title: Better than my GP!
Rating: 5 out of 5
Visited: October 2022
I suspected my daughter had bacterial tonsillitis. After being fobbed off by NHS 111, who took over 7 hours to phone me back only to tell me that they didn't think she was high prority in needing treatment, I decided to take her to the walk in clinic at Shakespeare Medical Practice. We were in and out in 15 minutes, and my daughter was given a prescription for penicillin. If I'd tried to do this at my GP surgery, I'd have had to go to a pharmacy first and they would need to assess and refer us to get an appointment. I know this because it happened previously a few years ago, and they wouldn't refer us so I used this very service that time too. Hats off to the walk in service, its a saviour! More reliable than my GP surgery!
GP surgery review: shakespeare-medical-practice
Title: Don’t use
Rating: 1 out of 5
Visited: July 2022
Really inconvenient practice, difficult to use. Can’t order your prescription over the phone, have to go in person. Doesn’t have a website to do bookings or order meds. Paperwork goes missing (happened to both mine and my partners on separate occasions, waiting for a referral for over a year for X-ray only to find they lost form). Hardly any staff so no appointments and no call waiting system so have to keep trying until line isn’t engaged.
GP surgery review: shakespeare-medical-practice
Title: Wouldn't recommend tbh
Rating: 1 out of 5
Visited: July 2022
Please do not use this surgery, especially if you're a student. I've been calling for months about the same issue and nothing is being done, I feel completely fobbed off by the doctors, and when the GP's best advice is to 'go private' it really feels as though my problems are completely ignored. The fact this surgery is a 'student' practise really lulled me into a false sense of comfort, but no.
GP surgery review: shakespeare-medical-practice
Title: Great customer service at reception
Rating: 5 out of 5
Visited: February 2022
I have recently visited medical centre and I was pleasantly surprised with a customer service offered by receptions called Charlotte I would definitely recommend this receptionist highly
GP surgery review: shakespeare-medical-practice
Title: Thank you!
Rating: 5 out of 5
Visited: January 2022
Wow what an amazing service. Had an appointment within the hour and they were ever so friendly and reassuring. Can’t thank you enough
GP surgery review: the-north-leeds-medical-practice
Title: Poor appointment systems in place
Rating: 2 out of 5
Visited: September 2023
In a face to face appointment the Doctor told me she would call back with results on the morning of 12th Sep. The calls came through in the afternoon and due to work i could not answer. 

A call to the surgery from my end- first time on hold for 25 minutes and cut off, second time 15 minutes and was told two call attempts from the surgery means the appointment is voided so no follow up.
I was told the next call back appointment would be 4 weeks away....or go through the phone system early to get call back on day. 

No realistic system in place for those who are unable to call or go to the surgery at 8am. Looking at switching as everytime I hope something will change and it doesn't. 

This is why I don't make appointments, the system is unrealistic for many
GP surgery review: the-north-leeds-medical-practice
Title: Outstanding Customer Service Levels
Rating: 5 out of 5
Visited: September 2023
We visited the practice today which was extremely busy and we had amazing service from the reception staff, the GP and the pharmacist.
These are very difficult times and everyone is doing a great job in keeping us safe and well.  Thank you to everyone
GP surgery review: the-north-leeds-medical-practice
Title: Greatly improved.
Rating: 4 out of 5
Visited: June 2023
In the past it has been difficult to get an appointment but I rang last week and managed to get a appointment in a few days, the doctor I saw was very good.
GP surgery review: the-north-leeds-medical-practice
Title: Appointment
Rating: 3 out of 5
Visited: June 2023
'Big is not always better'. Since this practice built a swish building, took on 21,000 patients with too few full time Drs the availability and method of gaining an appointment is often impossible, and little, even a pro-active patient can do for themselves, for the Dr's hold the power of the pen as the gateway to treatment. At 85 yrs of age I have risen at 6.30am twice this week, driven to the surgery for 7.30am to be first in a queue of other frustrated patients to get  an appointment. Is this right? No I don't think so. I am fortunate to be able to do this , others of my age cannot./ Leadership, having a practice manager that stays the course and training are vital, but not at the patients expense by closing, once a month, an afternoon and late night surgery to do this, reducing,  in my opinion appointment times even further. I believe training should be done at the surgery's expense on a Saturday.
Lack of access to a doctor for a patient is all seriously depressing, exhausting and sadly may lead to illness going undetected.
GP surgery review: the-north-leeds-medical-practice
Title: No appointment available
Rating: 1 out of 5
Visited: February 2023
I have never called for an appointment and I did receive one, even for an emergency appointment. In each case, they responded that there were no appointments available, and they referred me to a walk-in center or an ANE. In spite of the fact that we pay all these taxes, when I need them sent me to a walk in center. I informed the recipients that I checked my symptoms and believe I have an ear infection and I do not have the energy to wait in an emergency room or walk in center for several hours. Very bad service and always they have shortages in sttaf. I rarely call them I use the services just for emergency , even that referral me to emergency unit.
GP surgery review: the-north-leeds-medical-practice
Title: No Doctor Again
Rating: 1 out of 5
Visited: January 2023
Managed to get through in 20 minutes and was given an appointment for 10.50am.  On arrival was told that the doctor hadn't turned up and there wasn't any appointments.  I received a text 6 minutes before my appointment to say it was cancelled,I had then left the surgery.  Other patients in the waiting room were also receiving calls and texts cancelling appointments.  

I asked if I could book another appointment to be told I'd have to ring back at 8am the following day and hope to get through and get an appointment.  I was also told that waiting time for non same day appointments was 6 weeks.

It's not the first time I've arrived at the surgery to be told the appointment is cancelled as no doctor.  Surely they can let people know in advance not on arrival.

This surgery is now a complete farce.
GP surgery review: the-north-leeds-medical-practice
Title: Deteriorated
Rating: 2 out of 5
Visited: November 2022
Posted a very positive review a year ago.
There has been such a deterioration in the practice…
I have tried repeatedly to get an appointment over the last few months but have never managed to ‘ win’ the 8am telephone race. Appointments with the nurse are fine for regular blood tests  for a range of long-term conditions and the pharmacist has been amazing in being proactive in sorting out medication.
However, I received a phone call last week to say the doctor needed to speak time. I was told to begin the 8am raffle again and was still unsuccessful.
I eventually phoned and asked again for an appointment booking. I was told the first available appt was Dec 23.
I looked online and found one appt available on Dec 1st.
I booked it but received no confirmation.
Fingers crossed..
I am 77, live alone, not very technically adept….and am frightened for the future with no guarantee of being able to access medical advice and help.
GP surgery review: the-north-leeds-medical-practice
Title: Not patient centred
Rating: 1 out of 5
Visited: October 2022
My 86 year old father made a special journey to attend a pre-booked appointment for tests which had to be sent to St James Hospital. He arrived to be told that the clinician wasn’t available and the appointment had been cancelled . No attempt to notify my father by telephone  had been made by the practice . He no longer is able to use a mobile phone or emails, and I have made the Practice aware of this by a previous eConsult I completed on behalf of my father. I am appalled that patient care and understanding of patient needs come so far down the scale of priorities for the practice. Surely it is a simple matter of updating the patient contact screen to record the suitable and appropriate means of communication. 
I am now struggling to work out how I can arrange for my father to get his Flu jab. The prospect of getting through to the practice by telephone seems to be highly problematic, given the numerous reviews I have read. As I live 100 miles away, it is not practical to just go along and queue up to speak to someone in person. EConsult is shut down, and the advice then is ring 111. How bad does it need to be for somebody to step in and sort this out?
GP surgery review: the-north-leeds-medical-practice
Title: Excellent Receptionist
Rating: 3 out of 5
Visited: February 2022
Thank you to the gentleman receptionist I spoke to this morning ( 01.02.22). I was calling on behalf of a family member. Although it took a long time to get through on the phone the receptionist was polite, listened to what I was asking and was extremely caring. Our problem was sorted efficiently. Well done. Thank you again.
GP surgery review: bankfield-surgery
Title: Horrible experience
Rating: 1 out of 5
Visited: April 2023
I registered with this practice last year and have only ever needed help from them twice. One was an appointment for my partner who is in the army who have a severed ear infection and had lost her hearing - I rang reception to be told my the receptionist that she was able to be temporary registered and would be put straight on and get an appointment with the duty doctor, within 10 minutes we went to the surgery to do the above to find the male receptionist refuse my partner in front of everyone due to being in the army and told her to go to her ‘army doctor’. I find this absolutely appaulling how because my partner is in the army, she was refused medical treatment - her doctors is 300 miles away & operates completely different to a Nhs one and was unable to get an appointment hence why she turned to the Nhs. I have never known a receptionist to speak with us the way he did, addressing myself by my last name and I quote ‘You should know how this works’ because I work in the Nhs myself. We were told to go to a&e or call 111 for an ear infection which just needed antibiotics. We registered her at a gp surgery down the road and the problem was solved with no hassle, within an hour. Appalling when a gp surgery is telling you to go to a&e or call 111 for an ear infection - makes you wonder why the waiting time for an out of hours doctor is so long. 

Another incident that has occurred is I asked for a sars request for my medical record and was refused and told I had to deal with my online access. I wanted my full medical record yet my online access starts from last November and has nothing on it. Patients have the right to request their full medical record and yet I was refused this. 

I think this is appalling, on 2 separate occasions I have experience a bad service with the practice.
GP surgery review: bankfield-surgery
Title: Never answers phones
Rating: 2 out of 5
Visited: January 2023
I have made 173 calls to the surgery this morning. Still have not gotten through. Extremely frustrating. I need help but can't even get through to doctor. This needs to be rectified.
GP surgery review: bankfield-surgery
Title: Wonderful practice - highly recommended.
Rating: 5 out of 5
Visited: August 2022
Really brilliant family doctors. Always listen and never brush you off. Receptions are lovely, super helpful and kind and the GPs and Nurse Practitioner that I have seen always seem to have time for you and to really take an investigative, thorough approach to diagnosis. I and my family have been really well looked after here. Can always get an appointment when needed as well. Would recommend anyone local to register with this practice.
GP surgery review: bankfield-surgery
Title: Absolute rubbish!
Rating: 2 out of 5
Visited: April 2022
Had to wait over an hour. 
Ok nothing new. 
Then Dr starts calling in patients who’s appointments were after mine (confirmed at reception) before me!!
GP surgery review: brig-royd-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: July 2023
I first registered with Brig Royd in 1989 and had consistently excellent treatment from everyone.  We moved away for 10 years and have recently returned - and I’m delighted to see that Brig Royd is still so good. I am so appreciative of the fact that I can talk to a real person so easily - on reception or a nurse or doctor - and appointments are face to face if needed - everyone is friendly and I feel very well cared for - thank you to the whole team!
GP surgery review: brig-royd-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2023
Can’t fault the staff at all, all were so lovely over the multiple visits I’ve made recently. I’ve been able to speak to receptionists and see the doctors with ease and without having to ring up and wait for hours to speak to someone. 
Everyone has been so kind and professional and I only can thank you all for all the help received.
GP surgery review: brig-royd-surgery
Title: Accessible and responsive practice
Rating: 5 out of 5
Visited: June 2023
I have had lots of contact with this surgery on behalf of my mother who has dementia.  I have always been able to gain access to appointments. The reception staff have always been really polite and  helpful. I have found the GPS to be compassionate,  caring and responsive to the complex care needs of both my parents . 
I write this review because my experience has been consistently positive .
GP surgery review: brig-royd-surgery
Title: Fantastic practice and community spirit
Rating: 5 out of 5
Visited: June 2023
I have been a patient at Brig Royd for over 12 years, in that time my family and I have had nothing but an exceptional service, Doctors, nurses and receptionists all go above and beyond dealing with any concerns with dignity and empathy. I often express my gratitude to family and friends stating how lucky we are having such a wonderful practice. Many thanks for making life a little easier. Keep up the fantastic work.
GP surgery review: brig-royd-surgery
Title: A visit to the Doctor
Rating: 5 out of 5
Visited: April 2023
Making an appointment: easily done by phone.
Waiting area: warm, comfortable, felt at ease.
Meeting my GP: friendly, searching and thorough. Purpose of visit was for a review of medication as blood pressure thought to be a little high by nurse practitioner. I had taken my own blood pressure readings at home and some of these were thought a little high. As a result of the consultation the outcome did not suggest any changes to my medication. As is good medicine there was some probing into psychological matters that may be affecting my BP. This was helpful as I have felt somewhat down recently as a result of events in my life. A friendly talk with the GP went significantly towards setting my mind at rest. In short, I felt a lot better leaving the surgery than when I went in.