janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-allendale-road-surgery
Title: Doctor is very polite and extremely helpful
Rating: 5 out of 5
Visited: January 2022
Your Review:  Highly recommended surgery  Doctor is very polite and extremely helpful person.
I believe she is very good human and
very professional and intelligent
Doctor.I am lucky to have this surgery.
GP surgery review: the-allendale-road-surgery
Title: Awful Practice - unorganised and unprofessional
Rating: 1 out of 5
Visited: January 2022
I would not recommend this practice to anyone. Doctors are neglecting patients and receptionists are rude and have no communication skills. Doctors refuse to see patients and advise to ring nhs 111 or go to a and e. They do not care if you have a child or you are over 70. To book appointments you have to call at 8am in the morning and lines are constantly busy until 8:30 to be told there are no longer taking appointments for that day. Doctors refuse to see patients face to face and still keep using Covid-19 as an excuse. My son who is 16 months was told to go to a and e because the dr didn’t want to check his ears in the practice to be told he has an ear infection. The surgery stresses patients out and the doctors are never the same one that you see. There’s always locum doctors and receptionist are constantly changing. DO NOT JOIN THIS PRACTICE
GP surgery review: harefield-practice
Title: Compassionate
Rating: 4 out of 5
Visited: December 2022
My 89 year old Mum was having a few issues, took her to the surgery, didn’t have an appointment but receptionist fitted her in. Doctor was very understanding and listened to what we were saying. Doctor decided she had to go to A&E, so provided us with a letter took her to Hillingdon and she was looked after very well at the hospital. Just want to say a big thank you to the doctors and Hillingdon Hospital, Mum is doing ok.
GP surgery review: harefield-practice
Title: New Year’s Eve phone consult
Rating: 5 out of 5
Visited: December 2022
Rapid answer phone, queue of 5 for receptionist. Rung back with 15 mins asking for further details and opportunity to send photo of problem. A GP called me within 40 mins and sorted me out with advice and electronic prescription sent to pharmacy of choice. Very impressed with speed of response on a likely very busy day. Happily recovering now
GP surgery review: harefield-practice
Title: Very efficient practice
Rating: 5 out of 5
Visited: September 2022
After calling the surgery l got an appointment and saw the doctor within an hour, the doctor was very good after a test and examination he explained exactly what was happening and prescribed antibiotics, I left the practice feeling very reassured and happy, a very good visit with a very good doctor
GP surgery review: harefield-practice
Title: Wonderful
Rating: 5 out of 5
Visited: March 2022
I contacted the practice this morning and they dealt with my query very promptly. The staff is always very caring, friendly, helpful and approachable. Thank you so much.
GP surgery review: canberra-old-oak-surgery
Title: Do not go there
Rating: 5 out of 5
Visited: August 2022
I've just got registered with them for one week and they already made a mess. I was prescribed two products by the doctor and practice only sent one of the prescriptions to the pharmacy, had to call them to get the prescription for the second product, they send it to the wrong pharmacy this time. They did not even acknowledge their mistakes
GP surgery review: canberra-old-oak-surgery
Title: Horrible and absolutely lazy staff at the reception
Rating: 1 out of 5
Visited: January 2022
I’m trying to get a referral and they always tell me that everything is busy they allow one hours per day to make appointments how is this possible? I never can get an appointment becaouse they do it just between 8-9 am hoe is this possible? It violates my rights some people work until late and can’t wake up at that time. I need a referral I’m sick, many old people just go back becaouse they don’t have the right to make an apoiment.
GP surgery review: canberra-old-oak-surgery
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: January 2022
I have so far tried the following to get an appointment.

Called them and waited 40 minutes on hold to be told by a very rude person to use the Dr IQ app. I used the app. It processed my request. No call from the Dr. I waited a day and called them. I was told a Dr would call. They never did. I called again ( another 30 mins hold ) and was told I would need to book through Dr IQ again. I did. Two days ago. Still no call from a Dr. I tried calling again. The receptionist was very rude and told me they cant help I have to go through Dr IQ. Its like being stuck in a hellish catch 22. I have been unable to walk for two weeks. Guess I will just have to go to the A&E even though its not an emergency. 
 I will be moving to a different Dr surgery as this is riddiculous and I would advise anyone looking for a new Dr to avoid this practice
GP surgery review: the-mwh-practice
Title: Convenient access to great health services
Rating: 5 out of 5
Visited: July 2023
Doctors and nurses are in generous care review, lots of choices and questions answers can be made. Wonderful overall
GP surgery review: the-mwh-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
All the GP’s that work here are great, they always have time for you and they give you a good check up and take great care.
GP surgery review: the-mwh-practice
Title: Poor
Rating: 1 out of 5
Visited: March 2023
It was difficult trying to get a repeat prescription for a vulnerable relative. The request was refused over the phone and there was no email address to be found. My relative did not want to register for online services.  When I tried to deliver the request in person there was no letter box. Later I was told that the letter box was inside so no point in having one really.  Don't register here.
GP surgery review: the-mwh-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: August 2022
i am the happiest woman because my doctors practice is the most amazing surgery for me as i always get my appointments, medications on time and the staff are the most wonderful people who know exactly what they are doing, how to talk and treat you over the phone or in person so thank you to all mwh staff members and for all your hard work  for over the last 11 years and counting on to be more, thank you
GP surgery review: the-mwh-practice
Title: Good
Rating: 5 out of 5
Visited: August 2022
Doctar and stuff are friendly and take care of us and they can feel us that what we need they talk in a good way with us
GP surgery review: connaught-square-practice
Title: Very distressing experience
Rating: 1 out of 5
Visited: May 2023
Calls are never returned. Repeat prescriptions are always late and appointments are extremely hard to get. The staff are very abrupt and have little to no empathy. This practice has really deteriorated over the years.
GP surgery review: connaught-square-practice
Title: Please for the sake of your health avoid this practice
Rating: 1 out of 5
Visited: April 2023
I have called and tried to get medical attention for a condition that I have been treated for for months. The doctors keep sending me in circles and I have had to get emergency attention and still they can’t seem to find the time to help. 

They have also “lost” my medical records which is always a good sign of their reliability. 

Again, please do not come here if you need anything more than an annoying call with their (albeit nice) receptionists.
GP surgery review: connaught-square-practice
Title: Appalling practice
Rating: 1 out of 5
Visited: March 2023
In past months I have tried getting an appointment which took an extremely long time despite the severity of the illness. The doctor then proceeded to patronise me and provide me with nothing, and saw me late for the appointment too. This is an ongoing and worsening theme with this practice.
I made an appointment more than a week ago, and another, and another, via their patchs system which seems to be the only way to do it (but you only get to speak to a bot that asks non-sensical and repetitive questions).

Since making those urgent requests for an appointment of any kind (in-person, phone, whatever most convenient for them), I haven't received any confirmation of any appointment. Worse I have not received even any word of acknowledgement from admin staff or doctors of my appointment, medical/medication requests.

I am strongly thinking of changing gp practice. This one simply doesn't function well at all.
GP surgery review: connaught-square-practice
Title: Poor
Rating: 1 out of 5
Visited: February 2023
10 days ago I left a prescription for my blood pressure medicine with the surgery. When I went to Boots to pick it up 4 days later, it had not arrived. Went back to surgery and asked what happened. They said it was Boots fault so I went back to Boots. They said that they didn’t receive the prescription. I phoned the surgery and they said they would give me the bar-code number and I should take it to Boots who would give me the medicine. I went back to Boots with the bar-code and they said “that bar-code has been used”, you can’t have the medicine. I went back to the surgery and they said Boots “has given the medicine to someone else” write out a new prescription! I have to leave work every time to run between the surgery and Boots. Communication between the chemist and the surgery is awful. Why does it have to be like this? Is it so difficult to be efficient with prescriptions and supplying medicine?
GP surgery review: connaught-square-practice
Title: Absolutely awfull!!!
Rating: 1 out of 5
Visited: January 2023
I was bleeding and trying to get my prescription for 2 month. At the end of the day I received a wrong dosage prescription and was told that doctor didn't know what to write that is why put the dosage out of nowhere that never existed. My problem is still pending when needed a very urgent treatment.
GP surgery review: connaught-square-practice
Title: Absolute disgrace to Medicine
Rating: 1 out of 5
Visited: December 2022
Absolutely awful! I would argue legally liable for incompetence! The Patches system promises 24 ht response but you never hear back in less than a week. When you hear back, it’s as if the person answering is not a medical professional! They don’t understand terms, and don’t read messages, so answers are useless, last but not least, their advise was to “check with my previous doctor” who would be in a different country, so I can’t legally check with him. A disgrace to the medical profession
GP surgery review: connaught-square-practice
Title: Great cervical smear service
Rating: 5 out of 5
Visited: June 2022
I received a call from my gp on Saturday afternoon notifying me that it was time to book a cervical smear test. Connaught Square practice offer a Sunday clinic for women who can’t attend appointments during the week, and they had lots of available appointments the very next day. By 11am the following morning I was done, it was an incredibly efficient service. The smear test itself took about 3 minutes, really professional and some good recommended breathing techniques so I was comfortable throughout. Many thanks to the practice. I hope both the ease and availability of booking, along with the comfortable experience, will encourage many more women to take their tests!
GP surgery review: connaught-square-practice
Title: Absolutely fabulous practice
Rating: 5 out of 5
Visited: June 2022
Very good GPs, friendly helpful staff, easy to contact and extremely efficient practice.  Really pleased my wife and I signed up with them when we moved into the area!
GP surgery review: connaught-square-practice
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
I recently moved to London and chose the Connaught Square Practice GP based on the high feedback of this GP. My first two appointments made a very positive impression. Reception staff was very kind and professional in helping me to solve my problems quickly. The GP doctor quickly gave me the prescription I needed urgently. Thank you all!
GP surgery review: connaught-square-practice
Title: Fantastic eConsult-ation
Rating: 5 out of 5
Visited: May 2022
I had a brilliant experience using the eConsult services. I received a concise same day reply from the GP with a prescription sent to my local pharmacy. The consultation via the NHS app to less than 5 mins which meant I could get on with my busy day (and they could get on with theirs). 

A brilliant modern approach to care from the NHS leaving face-to-face appointment slots for those that really need them!
GP surgery review: ealing-park-health-centre
Title: Difficult to get appointment
Rating: 3 out of 5
Visited: February 2023
I called the surgery today to make an appointment following a text message from the surgery. I was on hold for 20 minutes. Finally got through to being told there was no slots and to call back on Monday at 12 when more would be freed up. I have a lot of sympathy for the staff at the practice but making patients jump through these hoops to simply get an appointment makes no sense. It is inefficient to expect people to call multiple times for an appointment especially for the reception staff. Even if they could play a recorded message stating that there are no appointments available it would have saved me being on hold. Surely there is a better way of managing routine appointment requests?
GP surgery review: ealing-park-health-centre
Title: Awful service
Rating: 1 out of 5
Visited: February 2023
I do not think it is appropriate that this practice takes money from the NHS on the basis that appointments will be offered when in fact it is highly unlikely that you will ever be able to see a GP in person unless it is deemed to be an emergency and as I found out today, there aren't even any times available for a GP to call back for a telephone appointment for at least 4 weeks. The receptionist couldn't explain why, if I complete an e-consult online I would be contacted by a GP within 48 hours though.
GP surgery review: ealing-park-health-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: September 2022
Honestly blessed to have this practice.
Possible to get seen on the same day and the doctors really know me and my family. 
I literally don’t know how they do it but we are so blessed to have them!
GP surgery review: ealing-park-health-centre
Title: No care for pregnancy
Rating: 1 out of 5
Visited: February 2022
I have repeatedly tried to book an appointment with the doctor at the request of my midwife for a 24 week appointment. The hospital confirmed that the GP have specific funding set aside for these services (to review me at 24 weeks) and yet I have been repeatedly denied this appointment. My midwife urged me to contact the GP surgery again as it is their duty to prioritise the care and well being of pregnant women. I did so and was refused an appointment. I was offered an over the phone appointment, but not a face to face appointment which is what is required for the 24 week check. I am extremely unhappy with the lack of care and assistance by EPHC. I would strongly advise pregnant women to seek care and assistance from another GP (as I will be doing). My midwife team have also been utterly shocked by the behaviour of this GP and their refusal to see a pregnant woman for their 24 week appointment. My midwife team have kindly offered to see me (however this is not the norm) but have emphasised that the GP are not carrying out their duty to pregnant women when it comes to these appointments.  I hope that no other pregnant women have to go through the stress of having to try to justify why they need to be seen with EPHC. It is not worth your time - find another GP surgery.
GP surgery review: northfields-surgery
Title: Unhelpful
Rating: 1 out of 5
Visited: January 2023
Wanted to make a appointment yet again they said a doctor may call me back.? I asked that I did not want them to call me due to family in the home hearing me having to explain my problem. They said that's the only way they do it and I needed to tell the staff my health problem. When I said I need to see only the doctors regarding my problem to explain they said they could not do that ubless i told them.
GP surgery review: northfields-surgery
Title: Good GP Surgery
Rating: 4 out of 5
Visited: November 2022
I have received a prompt and responsive service from the GPs on the telephone and I have been asked to come in to be examined and for tests when appropriate. When I have telephoned the phone has been answered and  my experience of the reception staff is that they have been polite and kind. I have also found the nurses kind and professional. I have not had to wait a long time to be contacted or to be given an appointment.
GP surgery review: northfields-surgery
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
I have been with this practice for nearly 20 years and think the doctors, nurses and reception staff are always very professional. 
I understand there is a backlog of patients now wanting to access NHS services via their GPs and this must be putting a huge strain on staff. Despite this they are always very polite when I visit - I have never experienced any rudeness from the reception staff.
GP surgery review: northfields-surgery
Title: reception staff need to go on training
Rating: 1 out of 5
Visited: September 2022
I contacted the surgery to arrange  a blood test they had requested (they never told me but I found out from pharmacist) and having waiting 45 mins on phone (i had tried over last few days and after waiting for 30 mins plus numerous times I hung up) they eventually answered -- and let all bad customer focused organisations there was no apology for the delay. No point in calling this surgery if it is urgent! I also asked to make an appointment to meet doctor and after going around in circles she said someone would call me over next few days. Therefore I am now left wondering if I can. They have no clue about patient service. and my god I regret so much been registered with this clinic. My strong advise to all new comers to the area - for your health and the health of your family go to a different surgery.
GP surgery review: northfields-surgery
Title: Staff inefficient and indifferent to patients’ needs
Rating: 1 out of 5
Visited: July 2022
At least one of the doctors and nurses are extremely kind and effective however it is invariably next to impossible to get an appointment with them.  Trying to get an answer when phoning is always difficult.  One is left hanging on for an hour or more and if you do get through they frequently cut you off before achieving your aim.  The website doesn’t work.  Requests for repeat prescriptions are ignored.  If you do get through and explain you’ve been holding on for the best part of an hour at any time in the day their response is silence.  Unfortunately they have provided a dreadful service for decades and the Covid crisis has exacerbated it further.
GP surgery review: northfields-surgery
Title: Overstretched. Good doctors, but very poor reception team.
Rating: 2 out of 5
Visited: May 2022
As highlighted in the latest CQC report, this surgery requires improvement. Although I think this because it's so overrun and understaffed. The doctors and quality of care is good. But the reception and admin teams are poor. It's very hard to speak to anybody on the phone, and the e-consult service isn't consistent.
GP surgery review: northfields-surgery
Title: Very Improved Reception
Rating: 3 out of 5
Visited: February 2022
Very pleased to see new staff at the reception. I visited the reception to request an appointment as the telephone service failed to take the call. The two assistants at the reception were incredibly helpful, clear and even though they were very busy, they explained the new app and also provided me with an appointment.
I had been a frustrated patient for many years in this surgery as the previous receptionists were very rude. 5 stars to the new staff, well done!
GP surgery review: the-florence-road-surgery
Title: Outstanding
Rating: 5 out of 5
Visited: March 2022
I have experienced the doctors of the surgery to be wonderful, knowledgeable & very kind. 

The reception staff are friendly & helpful. 

I would highly recommend this surgery.
GP surgery review: the-florence-road-surgery
Title: Outstanding service
Rating: 5 out of 5
Visited: February 2022
Have just moved to area and registered with this surgery and the communication has been outstanding. Both times I've been in contact I've used the online service and received a phone call within 2 hours. Doctors, pharmacists and admin staff have all be exceptionally helpful.
GP surgery review: the-florence-road-surgery
Title: Excellent care and attention
Rating: 5 out of 5
Visited: January 2022
I visited the surgery today with an ongoing problem. As usual the staff were polite and helpful. The GP was, as they all are, absolutely brilliant. I feel really lucky to be a patient at such an outstanding practice.
GP surgery review: ashville-surgery
Title: Great Service
Rating: 5 out of 5
Visited: February 2022
Following my e Consult I received an appointment to see a Doctor face to face. 
The Doctor was excellent, thorough and very professional. I can only say Thank you.
GP surgery review: ashville-surgery
Title: Efficient practice
Rating: 5 out of 5
Visited: February 2022
Impressed with my experience of Ashville so far. Friendly staff and able to accommodate appointment requests. Would definitely recommend
GP surgery review: cassidy-road-medical-centre
Title: Amazing people and practice
Rating: 5 out of 5
Visited: October 2022
I’m a patient from more than 3 years and I really recommend this practice!
Doctors and nurses are very nice, and even if they take time, they always try to solve your problems without giving up!
My last visit was for a cervical screen today, and the nurse was super nice, not painful or uncomfortable at all.
GP surgery review: cassidy-road-medical-centre
Title: Wonderful doctor
Rating: 4 out of 5
Visited: October 2022
I saw a black lady today from South Africa and she was the most lovely, most professional doctors experience iv had. Made me feel very comfortable, and informed me well of what would take place. will be requesting to have her as my main doctor for any appointments I attend.
GP surgery review: cassidy-road-medical-centre
Title: Great GP practice
Rating: 5 out of 5
Visited: October 2022
I’ve been a patient at this practice for two years and have always had positive experiences. The practice use the Dr Iq app to save ringing the practice and I’ve always received prompt replies from the surgery, either through the app or by phone. The reception staff are helpful and action things quickly. 

My most recent visit was for a cervical smear test this morning - the nurse was very friendly and made me feel comfortable.
GP surgery review: cassidy-road-medical-centre
Title: Disappointing
Rating: 3 out of 5
Visited: August 2022
This practice uses Dr-Iq as a way of reporting health issues rather than wait for the phone to be answered. Unfortunately the practice seems to be a bit offhand about following up such contacts. I reported a seriously concerning skin problem and the practice gave up replying after two missed phone calls. When I contacted them they said someone would ring me but so far - six days later - they haven't.
GP surgery review: cassidy-road-medical-centre
Title: Insensitive and rushed
Rating: 1 out of 5
Visited: July 2022
I’ve been physically to the practise only a couple of times, the other times I have contacted them through the app/over the phone. They try and avoid you going to visit in person as much as possible, even asking me to go to a pharmacy to pay to take my blood pressure to save me visiting. I find the doctor I have seen a couple of times to be insensitive and speaks over me constantly. I feel rushed whenever I’m in there and have found female issues don’t tend to be taken seriously by the doctors. I will say that the nurse that I have seen was lovely and extremely sensitive.