janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: crocus-medical-practice
Title: Worryingly Poor Service
Rating: 1 out of 5
Visited: December 2022
Really worried about this practice as it has become almost unusable.

I tried to get an appointment late summer, and using the online triage service was offered an appointment 2 weeks later. Was told I needed bloods taking. 2 cancelled appointments later finally had them done but never had any contact to tell me if they were good or bad.

Now my medication has run out.
Tried to get someone to call me by using the online service. Heard nothing.

50 minutes on the phone to be told that someone will call me back. Nothing.

I now have no medication left and no where to turn.

Shocking.
GP surgery review: crocus-medical-practice
Title: Worrying communication issues
Rating: 1 out of 5
Visited: November 2022
Inept. Twice now they have arranged an appointment with my wife only to cancel it on the day or the day before with the excuse that in case 1, the right information wasn't written down, and in case 2 the required equipment had accidentally been loaned out.

Communication seems to be a REAL issue here - and this worries me, because these are the people who we go to with health conditions.

I know the NHS is underfunded and understaffed. I know things are hard. But even so there is a certain level of communication and organisation which simply seems to be missing here.
GP surgery review: crocus-medical-practice
Title: Who are you trying to kid?
Rating: 1 out of 5
Visited: October 2022
1, Hour and half lunch break
2,No appointments available ever
3,New 'Triadge Service' another excuse for the Doctors to avoid seeing patients.
4,60 mins on hold.
5,Hilariously still touting for new patients.
6,Has this surgery gone private and forgot to let the poor patients know?
7,  Have you forgotten why you became Doctors in the first place?
8,Try and find the compassion and empathy I'm sure you must have once had.
GP surgery review: stanmore-medical-group
Title: Awful experience and can not see a Doctor
Rating: 1 out of 5
Visited: June 2022
My family and I can only get a face to face appointment with either a Paramedic or a Phlebotomist. I am always told by the receptionist that these are the only people that I can see.

I am really frustrated as we tried this recently and unfortunately because they are not a DR they were unable to prescribe me very much needed diagnostic tests and medication.  I had to wait until the next day for a call back and the Paramedic said that the Dr isnt going to send me for any tests or prescribe anything and if my condition gets worse to go to A & E!

I feel that the Dr does not want to take responsibility for my health because I never got to see them and they are only hearing about me through the Paramedic that I saw. 

This is not good enough and definitely not the Gold standard of care that every human being deserves.

Unfortunately, I had to go to A&E and wait in a standing room only and very busy department in order to get the medication and tests that I needed.

I felt very guilty doing this and taking time away from the more urgent cases but I needed to as I have never been able to see a proper Doctor at Stanmore Road!
GP surgery review: stanmore-medical-group
Title: Awful and degrading experience
Rating: 1 out of 5
Visited: June 2022
I am so upset and disappointed by how this surgery has turned out.
I ring at 8am every day and it has taken 2 days to be successful in securing a telephone appointment.

Once on the phone, Dr has stated that I can not have a face to face appt as I am not vulnerable enough. I really need to see a Dr and have a proper examination but they just won't let me. I really can't imagine any other doctors surgery being like this when the whole hospital is open and this surgery is just using Covid as an excuse.

Please do not join this surgery as you will be really disappointed.
GP surgery review: stanmore-medical-group
Title: Unable to see a doctor
Rating: 1 out of 5
Visited: May 2022
There is no way to see a doctor face to face, nor can you book a specific time slot to be called, meaning I have so far been unable to see a GP despite the last 12 weeks of trying. I will be looking for an alternative surgery or I worry I'll just end up in the morgue. Genuinely shambolic.
GP surgery review: stanmore-medical-group
Title: Great GP consultation but shame about a front line staff
Rating: 4 out of 5
Visited: April 2022
I found this lady’s  tone and approach made me feel upset especially as she constantly interrupted me and a simple booking for an ECG appointment made me feel I would not want that experience again as I was already worried. She told me that is the voice and tone she uses everyday and she is not going to change. She made assumptions constantly and so a simple change of appointment for a blood test to the same day as ECG took a while. Shame!!
The GP I saw was so professional, prompt with an appointment for a new clinical issue and easy to communicate . I am pleased and so grateful for this
GP surgery review: stanmore-medical-group
Title: Very Poor
Rating: 1 out of 5
Visited: March 2022
Have spent days trying to get through on the phone. Finally got through and they are still not offering face to face appointments, and  the first available phone consultation is  4-6 weeks away!! Was advised to call 111 as they’d be able to arrange a call…. So why can’t the surgery do it, if they are going to be doing the call anyway…
GP surgery review: stanmore-medical-group
Title: Very poor
Rating: 1 out of 5
Visited: March 2022
Hours trying to get through on the phone. No face to face appointments and first available phone consultation is 3 weeks away!! I am looking into finding another practice
GP surgery review: stanmore-medical-group
Title: Terrible.
Rating: 2 out of 5
Visited: March 2022
Have been on hold for over 45 minutes multiple times.
I work nights and getting even the smallest of accommodations is literally impossible (an afternoon appointment instead of a 10am appointment)
The receptionists are rude and pretty unhelpful.
Some doctors are amazing, some will blame everything on smoking.
Skip the surgery if it's mental health related, all the doctors I've seen have been uncaring and want you out of their office asap.
Abysmal.
GP surgery review: stanmore-medical-group
Title: Cannot fault concern or care given
Rating: 5 out of 5
Visited: January 2022
An excellent service given when called a few times over concern for a family member. Excellent advice given by two separate drs. Reception staff were responsive and listened, gave a few options. Cannot fault the service given. Thank you
GP surgery review: blandford-medical-centre
Title: Brilliant experience
Rating: 5 out of 5
Visited: July 2022
My call was answered promptly by a helpful receptionist who arranged a Drs call for me. The Dr called back within the timeframe given and was really kind and helpful and very informative about the next steps that would be taken.
GP surgery review: blandford-medical-centre
Title: Brilliant Reception & Dispensary Staff
Rating: 5 out of 5
Visited: July 2022
I couldn’t have praised them more - they knew exactly what was needed and dealt with my query efficiently and quickly - really on the ball, polite and helpful. What a great experience, especially as we all know how much pressure they’re under
GP surgery review: blandford-medical-centre
Title: Brilliant and Helpful Backroom Staff and GPs
Rating: 5 out of 5
Visited: May 2022
I conduct my very elderly Father's medical affairs at this surgery, and the level of support and fast response I receive is superb - it literally could not be better in any way. I only wish my surgery (in a different town) were half as good I would be delighted.
GP surgery review: blandford-medical-centre
Title: Very impressed with reception and admin team
Rating: 5 out of 5
Visited: May 2022
I do not usually leave reviews, but seeing the bad press Blandford Medical Centre has been getting during the pandemic, I wanted to share this. 

My experience contacting the surgery this week has been brilliant - needed details of vaccine history, my record was not complete but Admin team promptly dug out paper records and sent my info securely and quickly too - cannot fault the service provided - thank you
GP surgery review: blandford-medical-centre
Title: An absolute joke!
Rating: 1 out of 5
Visited: April 2022
Need to book an appointment with my GP - FAT chance! Only option is to call at 8am in the morning - when I am in the car driving to work! Took me an hour and a half to get to speak with someone this morning, only to be told that all appointments had been filled for the day and I need to call back tomorrow - when no-doubt I will end up on the same Merry-go-round! Was told I could book an appointment on-line using my NHS log-in - but it looks like I can only book for cervical screening and I don't have a cervix! Or a blood test! Seriously! Is this what the NHS has become? SOOO frustrated!!!
GP surgery review: blandford-medical-centre
Title: Gone downhill in the years
Rating: 2 out of 5
Visited: April 2022
I never had an issue with the surgery in the past… but now it’s a different story.

I was due a telephone call on the morning of 27/4/22. The text I received was a morning call. It got to 12:25 and I still hadn’t received my call so I phoned into the surgery and was on call for 27 minutes during this time they tried calling me but for obvious reasons they couldn’t get through. I tried telling this to the rude receptionist but she was not having it and blamed me for my phone not being available. How is 12:30 classed as a morning appointment? I was then told later that day I need to rebook my appointment. 

I went down to the surgery the next morning for the receptionist to roll her eyes at me and be rude towards when I said my said my name. It happened to be the same receptionist that I was on the phone to the previous day. As I walked in at 8am I was told walks ins can’t be done to 8:30 as phones have priority how can this be right? Why not book me in then and there and get me out your hair rather than me being another number added to the queue list? The receptionist had ago at me for trying to contact them as I hadn’t received my call yet. 

Why should my health be sacrificed at the incompetence of the surgery?
GP surgery review: blandford-medical-centre
Title: Still doing same day appts only
Rating: 1 out of 5
Visited: April 2022
I work as a nurse in a gp practice in London myself, where we have more or less returned to normal working capacity & appointment bookings, same as before covid.
This gp practice is still doing same day appts only! Unless you get through at 8am on the day for an appt, you may as well give up on an appt that day. Tried to switch gp practices, which apparently is not an option in braintree???
GP surgery review: blandford-medical-centre
Title: Good Service
Rating: 4 out of 5
Visited: April 2022
The doctor was thorough kind empathetic and did not hurry the appointment. All services offered were prompt and appointments came through quickly. Very pleased with the lovely doctor would recommend
GP surgery review: blandford-medical-centre
Title: Professional and obliging practice.
Rating: 5 out of 5
Visited: April 2022
Always a high standard of professionalism and care throughout this practice, from both clinical and administrative staff, who are always efficient, helpful and friendly. Most recently, I had made a blunder of an online medication request, resulting in a lack of medication; within an hour a proactive member of admin' staff along with the dispensers, had resolved my problem. 
In general, a well organised surgery, always responding sensitively to the needs and priorities of their patients, under sometimes difficult circumstances.
GP surgery review: blandford-medical-centre
Title: Great  young nurse
Rating: 5 out of 5
Visited: March 2022
I have been coming to see the nurse who is dressing my right bottom leg she is a great young nurse and has a lot of potential,
She has done a fantastic job on my leg as it was very blistered of which some ulcerated but now my leg is looking so much better than before and all thanks to this nurse,
I must admit it has been painful each time as she had to put silver patches on it,
And thought I might moan at her but I said no pain no gain
Thanks for what she has done
GP surgery review: milton-road-surgery
Title: My experience
Rating: 4 out of 5
Visited: November 2023
When you can get through adventualy everyone is very helpfull . Just do not like the phone system.Would rather the old system. Engaged or not .
GP surgery review: milton-road-surgery
Title: My experience
Rating: 5 out of 5
Visited: November 2023
My apointment was on time and the nurse very efficient and I had everyhing explained in detail, which gave me confidence. Overall a good experience.
GP surgery review: milton-road-surgery
Title: My experience
Rating: 3 out of 5
Visited: November 2023
I waited 3 weeks for a phone appointment for my dad’s blood and urine results only to be told he had an infection and needed antibiotics did not think it was right that he had this without being treated .
GP surgery review: milton-road-surgery
Title: My experience
Rating: 3 out of 5
Visited: November 2023
Nothing had to wait nearly 20 minutes for reception to answer phone. 6 minutes of that time i was number 1 finally answered and took 1 minute 30 seconds to sort out appointment. You need to sort out your answering service.
GP surgery review: milton-road-surgery
Title: My experience
Rating: 1 out of 5
Visited: November 2023
I rang my doctors as i have a chest infection I also have asthma.  I was told they could give me appointment in a weeks time.
GP surgery review: milton-road-surgery
Title: My experience
Rating: 3 out of 5
Visited: November 2023
Was told I would get a phone appointment in the morning about 10.00am. Did not get a call till 1.00am, not good if you’re having to arrange it round work
GP surgery review: milton-road-surgery
Title: My experience
Rating: 5 out of 5
Visited: November 2023
After telephone appointment was given face to face appointment and the GP gave me treatment that was needed
GP surgery review: milton-road-surgery
Title: My experience
Rating: 5 out of 5
Visited: November 2023
The reseptionist are cordial, helpful,and under stood your predicaments.
They also helped to book hospital appointments, ultrasound,and any other medical conditions..
GP surgery review: milton-road-surgery
Title: My experience
Rating: 4 out of 5
Visited: November 2023
Receptionist was very helpful and polite. The GP called the same day and prescribed medication quickly
GP surgery review: milton-road-surgery
Title: My experience
Rating: 5 out of 5
Visited: November 2023
For the time and listening to my concerns and the advice given and to have a follow up appointment to discuss  any further issues.
GP surgery review: thurrock-health-centre
Title: No smear test appointments available
Rating: 1 out of 5
Visited: March 2023
Absolutely ridiculous service, trying to get a smear test appointment for past 3 weeks. Every time you ring them, they say try next week or they will contact you when have one, but they never do, so apparently no appointments for the rest of the year, because rota is not done. Very disappointed.
GP surgery review: thurrock-health-centre
Title: Beyond abysmal
Rating: 1 out of 5
Visited: January 2023
It’s impossible to get a face to face appointment.  I called to book an advance appointment, the earliest option is two weeks in advance and it’s a phone call with the doctor!  You cannot book to see a doctor - how ridiculous, how can you not see a doctor and who allows these stupid rules to be applied. What’s more, you’re not given a time when the doctor will call so, you just have to wait because of course none of us work!

The worse service ever experienced and we pay for this!! 

It’s stressful ringing this place.
GP surgery review: thurrock-health-centre
Title: Reply to comment
Rating: 1 out of 5
Visited: December 2022
Left a review on  24 December 2022, talking about how bad the service was. Got a reply 11/12/23 Over a year? That is how bad this service is?
GP surgery review: thurrock-health-centre
Title: Antibiotic help
Rating: 1 out of 5
Visited: December 2022
Needed antibiotics for an infection, they were prescribed. They were not sent to the pharmacy? The same Dr asked if I were allergic to anything told him a particular drug set. He wanted to prescribe that same thing so one one hand give me something to  get rid of infection. On the other hand give me something that will make me ill? My advice go elsewhere. Do not listen do not care. Cannot get an appointment usually have no luck on phones getting through. Have to submit a form on phone that it seems they do not read. Have my asthma reviews on line and they do my Peak flow test? how over the phone do they do this? Lies they never check on anything. If you have no choice use this place but my advice is stick clear of all College Health practices
GP surgery review: thurrock-health-centre
Title: waste of space
Rating: 1 out of 5
Visited: May 2022
How can you do a diabetic foot check over the phone and both feet are good. Had a foot check done & now have to see a specialist for my feet. Could have been a lot worse
GP surgery review: thurrock-health-centre
Title: Too busy to answer
Rating: 2 out of 5
Visited: March 2022
Never answer the phone, just after 10-11 and all they can help you with regarding appointments checks, results its call next day 8 am. Called 100 times in a row and not even got in the queue. Staff its great if you have the chance to meet them tho. They should review the no of their patients, to be able to deal with their requests. Got a referral after 3 months after that I Missed the chance to get my results as I had 2 weeks deadline and didn’t got the chance to speak to them for an appointment. Online app doesn’t have the booking option available. Very disappointed.
GP surgery review: commonwealth-health-centre
Title: Great patient care
Rating: 5 out of 5
Visited: May 2022
Listened to and supported with the best treatment option. We have seen immediate improvement. We attended surgery for my daughters foot treatment and we were provided with an in person face to face appointment. This was the best option. I will recommend this Surgery
GP surgery review: commonwealth-health-centre
Title: Great and friendly practice
Rating: 5 out of 5
Visited: April 2022
Waiting time on the phone can be improve as it takes a decent amount of time leaving you on hold before you can finally get to speak to someone which can be frustrating at times. But overall, i am pleased and happy with my experience whenever i visit the practice.
GP surgery review: tilbury-health-centre
Title: My experience
Rating: 3 out of 5
Visited: November 2023
Why I don’t know you cannot pre book an appointment to see a doctor, especially when the person has a busy schedule. 
I spent most of the time I had off going from place to place and still back to square one. 
My honest opinion A SHAMBLES.
GP surgery review: tilbury-health-centre
Title: My experience
Rating: 3 out of 5
Visited: November 2023
Econsult was a nightmare entered my problem, being dizzy, headache and feeling sick, then the next question was how long had I had indigestion so I couldn’t go any further. Finally saw a young lady dr who I felt was very good
GP surgery review: tilbury-health-centre
Title: ECG and follow up face to face with GP
Rating: 5 out of 5
Visited: November 2023
The whole experience was very painless from the reception staff being friendly the the health care staff taking the ECG and the GP  being approachable informative and helpful
GP surgery review: tilbury-health-centre
Title: Easy to use service
Rating: 5 out of 5
Visited: October 2023
I use the e consult service all the time. Due my health I struggle to get to the surgery at 8am to try an appointment & wait times can be very long. E Consult is easy. Go to the page, answer questions about the issues & the next day I gey a call from the surgery for a face to face appointment or the issue is resolved on the call with referrals, as it was today. I would recommend using it if you can, no queuing at 8am & long queue waits on the phone.
GP surgery review: tilbury-health-centre
Title: Econsult great system
Rating: 4 out of 5
Visited: September 2023
Used econsult system for the very first time and got a phone call from the doctor within the time specified and he see my husband within 2 hours of calling, much better than having to get up early and sit on the phone for ages then to be told no appointments left! Will definately use again.
GP surgery review: tilbury-health-centre
Title: Good practice
Rating: 4 out of 5
Visited: September 2023
I used econsult recently and I was kept informed of when the Gp would call and the day . It was a quick and easy way to get my problems listened to. I would recommend .
GP surgery review: tilbury-health-centre
Title: Abrupt staff
Rating: 2 out of 5
Visited: September 2023
I had a text message to contact surgery with regards to a blood test for medication review. I called surgery on several occasions and finally on fourth attempt got through to a member of staff who informed me I couldn’t arrange medication review over the phone that I needed to do it online even though I was speaking with her. I asked if it would be within the next few days as I needed a prescription. She said I should order it online. I informed her that I couldn’t until I’d had the review as repeated prescription needed to be approved. Although the practitioner who called was very thorough and extremely helpful, as time slot was not given in advance it was only by luck that I was able to take the call. I am not able to take calls at work and was worried I would miss the call. It would be preferable to have the option on the web page to put contactable times. 
I hope this feedback will improve the service.
GP surgery review: tilbury-health-centre
Title: Great service
Rating: 4 out of 5
Visited: September 2023
After doing a online form being told someone will call me the next day they did I managed to get a appointment for the same day
GP surgery review: tilbury-health-centre
Title: online GP service
Rating: 4 out of 5
Visited: September 2023
Quite lengthy to use but persevere and the service is fast and efficient. The call back was very fast, they checked I could take a call from the GP and he called shortly after. All sorted and less than 24 hours start to finish. The only gripe would be that the GP was not very loud on the phone, could have been hands free, but we got there in the end. Good service
GP surgery review: tilbury-health-centre
Title: E consult is the best thing
Rating: 5 out of 5
Visited: June 2023
I’ve been using the online E consult and it’s absolutely fantastic! You fill it in the night before, someone triages it and depending on the matter you’ll get a call back as quick as the next day! If you need to be seen, they’ll call you in. I had an issue on one occasion but other than that it’s been really good and quicker than calling in at 8am!
GP surgery review: the-valkyrie-surgery
Title: Friendly and Efficent
Rating: 5 out of 5
Visited: January 2023
Really outstanding service from confirmation texts around appointments, friendliest reception staff all the way to the pre surgery brief and the operation itself. Everything was explained and surgery carried out professionally and I swear if I hadn't been ab adult unwound have been given a lolly pop. Truly warm, sincere, caring and friendly practise.
GP surgery review: the-valkyrie-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Very quick. Made me feel at ease 
Painless procedure, filled me with confidence, clean and warm environment
GP surgery review: the-valkyrie-surgery
Title: Vasectomy
Rating: 5 out of 5
Visited: December 2022
The doctor and nurse made me feel very relaxed from the start. The doctor explained to me in depth every part of the procedure and exactly what to expect.
During the operation, the nurse and doctor engaged in easy conversation with me, which distracted me from the operation that I found helped massively. The doctor and nurse where extremely friendly and made me feel very comfortable.