janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: parkgate-surgery
Title: Poor service
Rating: 1 out of 5
Visited: January 2022
Tried calling 8am 30min wait no Dr calls available Tried again next day same result. Went to A&E DMH excellent service told to get extra prescription by hospital from practice. Tried practice for this prescription where despite they having record of my hospital visit told to ring next day 8am. As timing for prescription was vital despite explaining this to reception it made no difference.Returned to AE to sort it. Probably time to change our Gp practice
GP surgery review: parkgate-surgery
Title: Telephone appointment not made
Rating: 3 out of 5
Visited: January 2022
The practice did nkt make a telephone appointment as promised. I called at 8 am.  to request a telephone appointment and was told I would receive one in the afternoon same day. I didn't receive any phone call at all. I had to call 111 instead due to the sharp pain I was experiencing and was recommended to go to A&E. I felt like I was forgotten and distressed because of this experience. Appreciate it's busy time however if I was allotted an appointment, why was I not called?

Kind regards
GP surgery review: rockliffe-court-surgery
Title: Very special people, amazing practise
Rating: 5 out of 5
Visited: June 2022
Full of beautiful, special team of careing , understanding, patient, people.... i would be lost without this practice.... xx
GP surgery review: rockliffe-court-surgery
Title: An exemplar of health and welfare care and practice
Rating: 5 out of 5
Visited: April 2022
Rockcliffe Court GP Surgery and Pharmacy teams are both exemplars in terms of their care, support and administration - all of the staff my family and myself have dealt with t the practice are polite and friendly, but are great at giving you sound medical and care advice and opinion in a straight-forward, honest and no-nonsense manner. Thank you to both clincical and non-medical staff.
GP surgery review: whinfield-medical-practice
Title: Don't listen
Rating: 1 out of 5
Visited: July 2023
Very disappointed with the new system.  One doctor obviousky reviewing appointment requests for 'triage' who then doesn't bother reading history. If not your doctor, chronic illness is overlooked. My appointment is for a week after my blood was taken, so medication can be reviewed and altered accordingly. Because my blood isnt getting taken until 10th July, I cant make an appointment until  after the results come back! Which could be weeks later. If the doctor asjs to see me at certain intervals, I am not sure how that can be triaged? Especially when one of my symptoms from my condition is depression.
GP surgery review: whinfield-medical-practice
Title: 101 phone calls
Rating: 1 out of 5
Visited: March 2023
Yep! 101 calls to this surgery and no answer all I get is “sorry the person is on another call” I’m now overdue on my diabetes blood test and my meds have been cancelled with out any warning or reason!! This is possibly the worst Surgery in Darlington!!! The NHS is here to provide a service to the local community this one falls a long long long way from what is expected of the NHS!! I think a reshuffle in management and reception is required! As they clearly don’t care about its patiants……..
GP surgery review: whinfield-medical-practice
Title: Horrible service
Rating: 2 out of 5
Visited: January 2023
It's impossible to make an appointment or a quick call to find out anything at this surgery because the only phone number keeps me on hold for an extremely long time, an hour almost in a queue. Once I get through to someone, I can barely hear them speak. Also the surgery withholds very important medicine without telling me, I only find out this when the medicine hasn't gone to the chemist. They keep withholding the medicine until I get an appointment for a medical review! If that medication gets low, and if I don't take it for more than two days I will end up in a coma. There is lack of communication from the surgery.
GP surgery review: whinfield-medical-practice
Title: Poor Practice
Rating: 1 out of 5
Visited: November 2022
Have Been trying to get an appointment since April 2022.
My GP contacted me in November to arrange an appointment, but when i went to the surgery in considerable pain i was told that there was no appointments available and was told to contact the practice again, which is very depressing and painful as the telephone system is out dated for the amount of patients the practice has. So have to visit the surgery in person. 
I have been told on several occasions, you can only make appointments the last day of the previous month to get an appointment for the following month between 10am-12pm when they have released  the Rota for the last week of that month. 
I feel Let down infact, Sub Human and that is how i Feel.
GP surgery review: whinfield-medical-practice
Title: Phone Call
Rating: 2 out of 5
Visited: July 2022
I phoned the doctors at 5.30pm after going onto the NHS app and realised they have stopped my repeat prescription. So when I first got through I was 4th in the queue by 5.45pm I was 1st in the queue, I was 1st in the queue up until 6pm when the phone line was terminated as the surgery was closed, so tomorrow going to have to go into the surgery to ask why they have cancelled my repeat prescription as they obviously don’t answer the phones well before 6pm, what ever happened to good customer service, this doctors are as much use as a chocolate fire guard and would recommend anyone who is thinking of joining it think again cos it’s the biggest mistake I ever did !!
GP surgery review: whinfield-medical-practice
Title: Cancelled my appointment for apparently no reason?
Rating: 1 out of 5
Visited: May 2022
Disgusting lack of regard for their patients. Took it upon themselves to cancel an appointment I waited a month for, on the very same morning, and give the justification "well we tried to call you"...?
"So why did you cancel it?", to which they replied "well you've had dealings with the doctor on the online portal, so we cancelled this appointment", then to almost blame me for not ringing back my missed calls, to inevitably press redial up to 80 times as I have in the past.
Pointers going forward:
1) don't take it upon yourselves to sit in your office and decide who deserves an appointment slot
2) definitely don't cancel it after someone has waited a month for it
3) don't cancel it the same morning when people are likely still asleep
4) if you absolutely MUST cancel an appointment, don't text asking them to call you back regarding "a message" - text the patient saying "your appointment has been cancelled".
5) everyone should avoid this joke of a place (doctors aside, as they're pleasant and good, and today's receptionist had the raw end of the deal communicating this message to me while the decision makers probably sat in the office behind with the blinds shut. They should have came out and faced up, but inevitably they didn't.

Changing practices asap, I've had enough of it.
GP surgery review: annfield-plain-surgery
Title: Above and beyond!!
Rating: 5 out of 5
Visited: August 2023
Having left my medication at home when on holiday, the staff were extremely kind and helpful in organising local pharmacy to provide emergency prescription to be collected before boarding the ferry in Scotland. The staff arranged everything direct with the pharmacy so I could enjoy my break without any stress or worry. Thank you so much. Absolute Stars
GP surgery review: browney-house-surgery
Title: Not great
Rating: 2 out of 5
Visited: August 2023
I've had an infection for 3 weeks now. I had one set of antibiotics prescribed over the phone in the first week, and they didn't work. I then went to out of hours on the Saturday of the first week as I was in pain where they didn't check either, they did a swab from as far away as they could so they didn't have to look at the infected area and sent me away telling me to ring the surgery on a Tuesday to get the results. 
Second week, I rang the doctors on the Tuesday afternoon and after being 4th in line and waiting 40 minutes in a queue, was told that there was no test results. So, I logged in to the nhs app on the Tuesday night to discover that the results were back and the doctor had looked at them.
I rang the receptionist again on the Wednesday to be told that the results were back, the doctor had checked them and for some reason had left no comments and that I would need to speak to a doctor but there were no appointments available other than the following Monday as a telephone appointment. So, week 3, I get a phone call from the doctor on Monday, 35 minutes after the appointment I was given, she was lovely on the phone, she talked through the results and told me that I would need a face to face appointment to see what further treatment was needed. I was offered an appointment on the Wednesday at 6.30pm. I did question if this was at Langley Park as I wasn't aware they were open that late, but I was assured it was. I was happy after the phone call thinking that I was finally going to get the infection looked at properly after 3 weeks as it wasn't clearing up and it was still painful. 
Wednesday at 5.15pm, I received a phone call from the doctors, I was asked my date of birth and what the problem was. I was confused so I said I'm supposed to be coming along for a face to face appointment at 6.30pm to which the doctor replied, oh well we're closing early. Already annoyed by this, he then proceed to ask question which he should already know the answers to if he had looked at my notes for the previous 3 weeks, he didn't even know where the infection was, and then suggested he would send antibiotics out to try. I had to cut him off in the middle of his sentence to tell him that the ones he was prescribing were the ones that I'd had in the first week that hadn't worked and that was why I was coming in for a face to face appointmemt. I felt like he was in a hurry to get me off the phone.
So, 3 weeks later, I'm trying antibiotics that might or might not clear up an infection that hasn't once been looked at. Then this morning I've logged on to check the notes the doctor has left on the app to see that he has said that I 'think' I have an infection (the swab results showed I do) and if no better in 48 hours to seek medical attention, which will just prolong the problem again.
I've been going to this surgery my entire life but I'm starting to consider moving to another surgery.
GP surgery review: browney-house-surgery
Title: Great practise
Rating: 5 out of 5
Visited: November 2022
Rang to ask to speak to a GP - was given a telephone consultation an hour later. GP nurse called me - at time given. Listened to everything I said and prescribed medication. Had been in a very bad way - now feeling a lot better in only a few days. I have been with this practise for over 20 years and have been given first class care. Lovely staff. Thank you.
GP surgery review: browney-house-surgery
Title: Poor patient care
Rating: 1 out of 5
Visited: August 2022
Finally got a phone appointment which lasted approximately 3 minutes after trying for over 5 weeks. Explained my symptoms, how debilitating they were and was prescribed a medication. No explanation of dosage, potential side effects let alone an explanation as to why it had been prescribed/why it was suitable for me. I was offered no alternative nor was one discussed. I was not offered a physical examination, was not offered blood tests to confirm my physical symptoms. Was not referred to a clinic. Was not given advice on how to manage my symptoms. I felt as though I was a hindrance to the GP and that he had no time to talk to me at all and couldn't get me off the phone quick enough. Almost a case of phone up, tell them what you want prescribing and you'll get it with very little fuss. Am absolutely appalled at the basic lack of care and consideration. I understand GPs may be busy but so are the majority of their patients. I work in a front facing role and don't have the luxury of cherry picking who I will contact by phone or see in person. I feel so badly let down by this practice.
GP surgery review: browney-house-surgery
Title: Awful
Rating: 1 out of 5
Visited: January 2022
Rang and asked for a call back from a GP, days later no call. Rang back and asked why and was told my GP had put out a prescription for a medication I'm already taking daily and is not helping!! 
My back is in serious spasm after a seizure and I can hardly move. Explained all this again, and asked for another call back. Two days later, still no call back!!! 
Disgusting!!!
GP surgery review: browney-house-surgery
Title: Disgusting practice
Rating: 1 out of 5
Visited: January 2022
After a serious epileptic seizure I called and asked for a phone call from a GP 3 times and never received a call back! 
All I was told was call 999. 
Never in my life have I received such poor practice from a GP surgery. I have had epilepsy all my life and do not need to call 999 every time I have a seizure. 
Shocking practice!
GP surgery review: cedars-medical-group
Title: Highly recommended Great patient care
Rating: 5 out of 5
Visited: December 2023
I recently moved to practise in 2023 and I cannot recommend highly enough . All staff have been courteous , appointments made available , phone and prescription service swift and efficient . GP have been attentive and understanding of conditions and prompt action for further treatment instigated. 
Having relocated from another local practise which was failing in patient care , it is so refreshing to find a GP practise which has restored my faith in the system and picked up on medical issues which could have proven serious. 
If you are in catchment area its a brilliant practise .
GP surgery review: cedars-medical-group
Title: Excellent service
Rating: 5 out of 5
Visited: July 2023
I have recently needed to see a GP on a couple of occasions and both times had my appointments within 24 hours. These have resulted in blood samples being required and hospital referrals being made. All treatments have been thorough,faultless and prompt leaving me really impressed with all aspects of the treatment I've received.
GP surgery review: cedars-medical-group
Title: Outstanding care
Rating: 5 out of 5
Visited: August 2022
I had to be seen by my GP urgently. I contacted the surgery mid morning. I explained everything to the very helpful receptionist/ care navigator who arranged for a triage call. The GP phoned me back and I was asked to attend the surgery. After being assessed I was asked to wait whilst a call was placed to the local hospital. Within the hour I was being seen at the specialised unit in hospital. The care and treatment that I received at the surgery was outstanding. The receptionist was helpful and acted immediately. The GP was outstanding professional supportive and kind. I was able to receive the help I needed swiftly. Thankyou so much to the team for supporting me in what was a difficult day for me. I value and appreciate having such outstanding care.
GP surgery review: consett-medical-centre
Title: Disgusting practice
Rating: 1 out of 5
Visited: June 2023
Husband in total agony and the snotty receptionist would not help and made it very awkward and to top it all never put him down for a call back from a doctor
GP surgery review: consett-medical-centre
Title: Good experience
Rating: 4 out of 5
Visited: April 2023
Today I phoned for an appointment and was given a slot at 11.20, I was in my appointment by 11.25 and was treated with respect by the nurse practitioner, she examined me in a very experienced manner and gave me her opinion.thank you very much for your professional advise
GP surgery review: consett-medical-centre
Title: NHS meltdown
Rating: 1 out of 5
Visited: November 2022
My attempts to make any contact with a medical practitioner week commensing 13th November failed completely. E Consult was not available at all.  Nor was I deemed by reception staff to warrant a call back. I was offered a bookable appointment for 15th December! I am again in the same position with E consult and access to a doctor to set up pain management. E consult capacity already reached at 8.40am!
In addition to the anxiety and frustration, the reception staff have no empathy what so ever. ' there is a nationwide shortage of doctors' was the explanation today. It is not the fault of reception staff, but their attitude towards patient is ! It is completely unacceptable to have non medical staff making serious decisions about my ability to seek medical help and doing so in such an uncaring way. 
I believe Consett medical centre should be placed under some special measures as they are not capable of supporting their customers base safely. If a school was short of teachers to this degree, it would I'm sure be closed.
GP surgery review: consett-medical-centre
Title: At a complete loss
Rating: 2 out of 5
Visited: November 2022
Was put in with a Locum doctor who started telling me I had a condition that Im quite confident I dont have, completely not linked to what I was there for , he could not help me, I don't feel he listened to or heard what I was telling him, no further forward after weeks of feeling unwell, pointless, seriously considering changing medical surgery and getting a second opinion
GP surgery review: consett-medical-centre
Title: Terrible
Rating: 1 out of 5
Visited: October 2022
I have been on hold for an hour just to ask about a prescription, I went from 3rd to 1st and spent 45 minutes when there was no one ahead of me. It’s ridiculous I have an appointment for next month that’s the best they can do for someone to get seen. It’s outrageous and disgraceful, no wonder there’s so many people complaining
GP surgery review: consett-medical-centre
Title: Beyond belief
Rating: 1 out of 5
Visited: September 2022
What has happened to this surgery?  2 years since i last visited, but found on my recent visit,receptionist very loud and rude,and one other staff member leaving a lot to be desired when it came to cleanliness,less than satisfied by the treatment i got,will try my best to avoid going to this place in the future,trying to gain access to see a GP ? probably easier to get an appointment to see the Pope !
GP surgery review: consett-medical-centre
Title: Rude reception staff
Rating: 1 out of 5
Visited: July 2022
Today , I was at the toilet being sick
When I missed my econsult telephone call from a Dr so I rang back and the woman told me off for not having my phone with and went on to say next time have your phone with you I haven't got time to take your call .
Her tone with me was not acceptable!
GP surgery review: consett-medical-centre
Title: Seriously got worse
Rating: 1 out of 5
Visited: June 2022
Most telephone staff talk to you with a attitude. I've requested prescriptions and waited 4-5days then phoned to find it's still there but not signed by gp. I recently had a lung scan and it was coming on for 4 weeks with no sign of results so I phoned surgery see if they had them and the lass on phone replied "look at it this way no news is good news" that's disgusting. They have staff training every week they should get training in telephone manners on how to speak to people properly.
GP surgery review: consett-medical-centre
Title: Poor Customer Service and Ineffective Practices
Rating: 1 out of 5
Visited: May 2022
You can never get an appointment at this surgery due to lack of appointments including consultations.  You ring ages on a morning and never get through as the phones are so busy - everyday of the week.  When you eventually get through they tell you there are no appointment left.  They advice you to fill in e-consult which is also not effective.  This is because they are limited to the amount of patients it deals with per day - not enough for demand.  As a last resort when you do approach staff some of them are often rude and unhelpful.  They talk at you instead of to you (however some staff are nice and professional).  I understand they are busy however so are patients and they are also unwell and frustrated with the lack of effective practices in place.  This surgery needs management to look into their current practices as they are not meeting the basic needs of the patients.
GP surgery review: consett-medical-centre
Title: Wow! Not in a good way
Rating: 1 out of 5
Visited: April 2022
Shocking
Turned up for smear appointment at a well woman clinic,myself and 2 others sitting,door open,no one on reception,sitting waiting and waiting,in the end one of the woman says she's been in for nearly 45 minutes and seen no one and another says she confirmed the clinic was on just a few hours ago.
So we go knocking on doors,no answer then go and find a cleaner,nice woman who know nothing about it,kindly rang her boss who also knew nothing about it and said someone would be in touch tomorrow.further people could have turned up after us,who knows!
I work for the nhs in primary care and am sad to say can't say am shocked or surprised by this as the system seems to be broken
GP surgery review: lanchester-medical-centre
Title: First class practice.
Rating: 5 out of 5
Visited: September 2023
A first class practice with caring and extremely efficient staff.
The premises are modern, clean and tidy and on my several visits always immaculate.
Well done to everyone and thank you.
GP surgery review: lanchester-medical-centre
Title: Rude
Rating: 1 out of 5
Visited: June 2023
After a phone call with a nurse explaining I am 26 weeks pregnant, cannot stop being sick and feel extremely unwell, I asked if I could come in for a urine dip and BP taken. I was told she couldn’t see me until the following week and that I should not ring 111 in the mean time as this would be an ‘inappropriate use of service’. This nurse made me feel very patronised and as made me feel like I was wasting her time and she had better things to be doing than her job.
GP surgery review: lanchester-medical-centre
Title: poor service
Rating: 1 out of 5
Visited: March 2023
I recently had a test at hospital, they've then sent a letter asking me to ring for an appointment to discuss results. I rang several times at 0800 as requested for line to be busy or even just flat out broken. I finally got through at 10.55 to be told all appointments have gone and to ring back at 0800 on Monday. I don't have time to spend an hour or two every morning ringing my doctors on the hope they can slot me in. This service is shocking.
GP surgery review: lanchester-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: October 2022
Terrible reception staff who don't relay correct information and are unaware of what's actually on their website. 
Patronising doctor who called me 30 minutes late (no apology) and had a very condescending manner. First experience of this practice and am now moving. I have zero confidence in the 'care' they offer. Still waiting for a blood pressure monitor, been over a month and no update on that either. If you value your health, avoid
GP surgery review: lanchester-medical-centre
Title: Efficient and effective
Rating: 5 out of 5
Visited: July 2022
My GP has crucially advised and treated me through a plethora of physical problems relating to the coronavirus and most recently issues relating to my stage 4 osteoarthritis and the serious risks I faced within my workplace! This GP has been the most honest, knowledgeable, proactive and caring professional to look after me despite me waffling on at times, reflecting great listening skills! There has been sprinkles of a great sense of humour appropriately and has been fundamentally true to form as a 1st rate Doctor.