janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: queens-road-surgery
Title: Doctors are very good, however...
Rating: 5 out of 5
Visited: June 2022
Clinically, the doctors are excellent. The care I have received from them, including their locums, has been thorough and there has been very good follow up. I trust their knowledge and opinions and for that reason I will stay at the surgery.

However, I would like to make clear that the impression some of the reception staff leave you with is awful. This is usual for when I have phoned in and not when they have phoned me. I have had many experiences of rudeness, extremely poor communication and have felt angry at their apparent lack of compassion and understanding.

I don't know what other GP surgeries are like. It's difficult to get an overall view of the practices from one-off snap shots of an experience. If you benefit from kind and helpful reception staff, I would not recommend this surgery. If you value clinical competence, then this is a great surgery for you.
GP surgery review: queens-road-surgery
Title: Complete lack of disregard for patients needs
Rating: 1 out of 5
Visited: March 2022
I will echo the other reviews on here. I filled out an online consultation this morning because no one seems to answer the phone anymore here? It was about my mental health for which I simply need to speak to a GP about. They rang me twice (couldn't answer as I was in a work meeting) and then after that they close off your report and ask you to complete another online consultation or for me to call the Samaritans. I need to speak to a health professional. This sends the message that they don't care about people's mental health and when you are already in a bad mental state, being ignored just makes it worse. I am considering moving GP practice after this.
GP surgery review: queens-road-surgery
Title: Unable to access face to face appointment
Rating: 1 out of 5
Visited: March 2022
Very very dissatisfied and disappointed with trying to get an appointment here, it’s impossible to get pass the receptionist on the phone. My local friends and family members have struggled to get face to face/routine appointments here, it’s ridiculous when your a tax payer and you to try this hard. Seriously looking to change doctors surgery.
GP surgery review: queens-road-surgery
Title: Useless online consultation triage and more
Rating: 1 out of 5
Visited: February 2022
I have many times done the online consultation and checked my notifications for a time to receive a call only to find the next time I check my phone I have two missed calls do they won’t phone again until I do another online consultation (which can’t usually be done again until the next day). They seem to forget that other people have jobs to (including other public servants) that can’t just keep their phone with them all day. 

There’s also been test results go missing from my profile and promised referrals that never materialise. 

Ongoing health issues are swept to the side at the end of consultations and often practice nurses take calls who then don’t have authority to act on the issue (especially medication).
GP surgery review: tessa-jowell-gp-surgery
Title: Updated review
Rating: 3 out of 5
Visited: March 2023
Having looked into the problem of appointments I have done some, not very scientific, research and found that getting appointments seems to be a pretty widespread problem. Media and press reports bear this out, so it appears to be a problem created by NHS policy. Therefore the practice is perhaps only acting with the tools available, so I have upgraded my review to neutral.
The problem appears to be the implementation of the Askmygp system which allows a quota system as well as limiting the time people are allowed to book appointments. If the quota is met on one day, the patient is then forced to start the appointments process anew each day until they hit the jackpot and get an appointment. This appears to be a self defeating system whereby if the surgery is unable to meet it’s daily quota the number of patients in the queue will increase each day.
Having said all of this my experience at the surgery is positive, but that may in part be because it appears to have very few patients on the premises whenever I have visited for routine tests.
GP surgery review: tessa-jowell-gp-surgery
Title: Appointment system does not work
Rating: 2 out of 5
Visited: January 2023
Evergreen app does not support patient...cannot make an urgent appt through app or by phone..app 15 min window of opportunity does not support the patient, have then waited over 12 mins on phone...hoping for call back. May have to resort to 111
GP surgery review: tessa-jowell-gp-surgery
Title: Impossible to even raise a request to speak to GP
Rating: 1 out of 5
Visited: December 2022
I have been trying for weeks to raise a request to speak to a GP. Every time I do so the practice is offline. Even at 8am. Practice staff do not wish to help and simply have a tough luck attitude, or tell you to call 111 or go to a&e. Basically impossible to get any kind of contact with a medical professional as they close their online portal at 8:01 despite being allegedly open for requests until 12pm everyday. They also refuse to give practice manager contact details out at all.
GP surgery review: tessa-jowell-gp-surgery
Title: Impossible to get medical care
Rating: 1 out of 5
Visited: June 2022
I visited for tests months ago, and have been trying to get the results ever since. Nobody ever answers the phone and the connection to NHS services does not work. Useless
GP surgery review: tessa-jowell-gp-surgery
Title: Great Practice - Not
Rating: 1 out of 5
Visited: June 2022
Over the last week I have been trying to make contact with the Tessa Jowell Surgery by phone and online. The phones are constantly on voicemail and the online is offline. There seems to a shortage of both receptionists and GP's. I wonder if anyone gets does actually get through? I am a 64 year old man seeking a blood test for glucose and prostrate cancer - that is my priority. They seem to want me to offer me an HIV test - have they lost their minds? Why is it they have resources for things we don't need and don't have resources for what we do need. The GP surgery and the NHS have been lost in the last 2 years and I fear this is the 'new normal'.
GP surgery review: tessa-jowell-gp-surgery
Title: Poor chance of getting appointment
Rating: 2 out of 5
Visited: March 2022
For over a week I've been using the Ask My GP service to try and get an appointment but the site is always closed as capacity has been reached. No matter whether I try at 3pm, 1pm, 11 and even 9.45 am today, its the same thing. So who are the appointments really for?!?  Then when I called the unhelpful receptionist to enquire about this, his only advice was try tomorrow at 8am and that they only do same day appointments. So this means trying to get an appointment is like trying to win the lottery! This does discriminate some patients because only those who can be on their device at 8am are the only ones to get appointments and those with disabilities and affected by particular health issues, don't stand a chance because it will be too late to get an appointment! How inconsiderate and unprofessional is that for what is supposed to be a public service! So here I am a week or so later and still no appointment.
GP surgery review: tessa-jowell-gp-surgery
Title: Disappointed by failure to ring back
Rating: 1 out of 5
Visited: February 2022
My friend and neighbour rang the practice to say I was vomiting and in pain at about 15.15. I was promised a call back by 18.30. We rang again at 18.15 and was told the doctor had rang back earlier that afternoon but no one answered. We had been in all the time. There was no answerphone message and no missed calls on the mobile. 
We were told no GP was available at that time and to call 999.  We did that and I was taken to hospital where I stayed for two weeks.
I have tried on a number of occasions to request an explanation from the practice about the failure to ring me but without success. 
I am very disappointed with this performance and worried about how well the practice will respond if I have further problems.
GP surgery review: tessa-jowell-gp-surgery
Title: Helpful and efficient
Rating: 5 out of 5
Visited: January 2022
Any time I get in touch through Ask my GP they come back, anytime I go in for advice or a test they are just so helpful and kind - the receptionists, the staff in the blood clinic and the GPs specifically. Thank you for being so patient and kind under pressure.
GP surgery review: tessa-jowell-gp-surgery
Title: they don't answer the phone
Rating: 1 out of 5
Visited: January 2022
I Had an emergency and was bleeding, called the surgery and I was n1 on the queue for one hour. I had no choice but to go to A&E and waste mine and their time.
GP surgery review: beckett-house-practice
Title: Reception
Rating: 5 out of 5
Visited: January 2022
Well impressed with reception staff. No waiting for hours on the phone line, very professional and friendly approach of the staff with “can do” attitude. Great service.
GP surgery review: the-grantham-centre-practice
Title: Appalling so called reception management staff
Rating: 1 out of 5
Visited: January 2022
Long story short, I tried to register my newborn since I was registered there and was not welcomed at all. I’ve been registered at Grantham Practice for years and have never encountered such issues. Truth be told I haven’t used it as much only when needed. I’m still registered with my parents address to avoid correspondence being lost in the mail since I’m a renter and I’m still within distance. I tried to transfer to my local GP and was again encountered with problems, was told they had a back log of 6 weeks so the baby and I couldn’t be registered right away and the baby needed a follow up check after being born. I tried to register with the Grantham Practice and they did a temporary patient for the baby. Fast forward the baby is due to his vaccinations and when I went in they told me the appointment was cancelled and I need to contact my local GP because the files had been transferred. The baby is reaching the 2 months and I do not have any appointment scheduled and no sign of resolution for the matter. 
This is the first time in years I have gone back to use the GP and what an appalling service. I do not know why the GPs’ have the so called reception management team when they are the ones which do not know how to handle the jobs or the patients and this brings the service down from the excellent medical teams.
GP surgery review: palace-road-surgery
Title: Being looked after
Rating: 5 out of 5
Visited: August 2022
I always feel my healthcare needs are being looked after and that I’m being listened too. All the staff are great from Drs to Reception and it’s a lovely bright clean & calm environment.
GP surgery review: palace-road-surgery
Title: High quality care over twenty years
Rating: 5 out of 5
Visited: August 2022
Nothing is too much trouble for doctors and staff at Palace Road surgery. I always get reassuring advice, onward referrals are reliably made where necessary, and even minor ailments get a sympathetic response. I feel lucky to have been a patient for such a long time.
GP surgery review: palace-road-surgery
Title: grate pratice
Rating: 5 out of 5
Visited: May 2022
A grate team of doctor the receptions do lessening to patient cunsorn, I always been look after very well by any doctor every GP have a pleasant smile the practice is cleaned and tidy.
GP surgery review: palace-road-surgery
Title: Great Experience!
Rating: 5 out of 5
Visited: February 2022
Doctor was fantastic, reception staff very friendly and professional. Everyone seems really kind and committed, appointments and inquiries are also handled very efficiently. Many thanks!
GP surgery review: valley-road-surgery
Title: Fantastic Staff
Rating: 5 out of 5
Visited: March 2022
I am always really impressed by this practice. The doctors are efficient, caring and clinically excellent. They clearly work very hard and it is much appreciated. The reception staff are helpful and I have nothing but praise for them.
GP surgery review: valley-road-surgery
Title: Brillant practice
Rating: 5 out of 5
Visited: February 2022
Always available to see pharmacy and talk appointments easy to get and no long waiting times to get connected
GP surgery review: valley-road-surgery
Title: Good experience
Rating: 5 out of 5
Visited: January 2022
Good experience. Seen by practice nurse. Seen on time and she was very pleasant and efficient. Could not ask for more.
GP surgery review: cheam-family-practice
Title: POOR
Rating: 1 out of 5
Visited: June 2022
There are just too many people registered here and not enough doctors....always see a locum never the same doctor....
You have to wait on the phone for ages to be told all appointments have gone and if you do get an appointment you sit there for over an hour ...in a waiting room with alot of other sick very fed up people ....
GP surgery review: cheam-family-practice
Title: Abysmal
Rating: 1 out of 5
Visited: June 2022
Very hard to get appointments. When you do the level of care is terrible. I am 8 months pregnant and have had to go in more than once for the Dr to change my prescription as it is unavailable everywhere. I still don't have my prescription. They send the wrong medication to pharmacies that I am not prescribed to have. It's all a shambles
GP surgery review: cheam-family-practice
Title: Great service
Rating: 5 out of 5
Visited: June 2022
I rang for a phone appointment as I wanted to discuss an urgency with my GP. I was advised that my GP will call the same morning and she did call and we had a nice chat. I am 100 percent satisfied and happy with my GP. She's very helpful and wonderful. She's like a nice friend always listening and encouraging.
GP surgery review: cheam-family-practice
Title: Consistently poor
Rating: 1 out of 5
Visited: May 2022
I have really thought hard about whether to post a review as I and many members of my immediate and extended family are patients at the surgery. My experience is very inconsistent, there are individual members of staff who are kind and caring but overall the availability of Doctors, their approach to patients and ethos is poor. Patients are made to feel like they are an irritant and the service you receive varies widely dependant on who you see. The practice seems to have lost the ability to actually care about patients as individuals and despite holding on for many years in the hope the situation would improve I do not think it is possible as the leadership and culture feels broken. As a Christian practice kindness and caring have been forgotten.
GP surgery review: cheam-family-practice
Title: 3 weeks for a telephone appointment
Rating: 1 out of 5
Visited: March 2022
Rang as I was told to do in relation to prescribed medication that disagrees with me. I have had to stop taking it. I was told no appointments for three weeks and even that was by phone. When I said this was detrimental to my health I was told there was nothing that could be done which conflicted with what the GP told me back in March which was clearly 'lip service'. When stated I was frustrated and that this was 'poor' and it 'was about time GP's got back to work' at least the receptionist agreed stating they did have a problem here. Perhaps the practice manager could consider the downwards spiralling reviews about service as opposed to cut and pasting the same patronising retorts to a plethora of negative reviews which all say the same thing. Improvement required. Very poor CFM!
GP surgery review: cheam-family-practice
Title: Poor
Rating: 2 out of 5
Visited: January 2022
Stood at the reception desk and was ignored, the phone ringing took precedence. I arrived at the surgery prior to the GP who was late for my appointment. This was for a blood pressure review where I had supplied weeks worth of readings in advance to the surgery. The GP stated they did not have the readings so we then conducted a pointless review. The GP, yet another I have never met before, was polite and engaging. I later spoke to the surgery to ask why the readings I had supplied were not on my file and I was told they were and were available to the GP to review. I can only conclude that what to me was an important review was not taken seriously by the GP and what they stated masked their disinterest in my case. I did ask the receptionist to make a complaint but was told there was no process to do that. I later had another review by phone with yet another GP who had reviewed my data. Poor experience where I most certainly did not feel loved by god as their mission statement promises.
GP surgery review: cheam-gp-centre
Title: Very happy
Rating: 5 out of 5
Visited: August 2022
I contacted via the online service, responded to via phone within 48 hrs by my GP, who felt that the issue required a same day appointment. I very much appreciated the prompt response and follow up service.  I have been a.patient here for many years and when it has really mattered the NHS has come up trumps.
And yes, the telephone lines are always busy...... which is why I use the online service.
GP surgery review: cheam-gp-centre
Title: The Worst Practice! Avoid
Rating: 1 out of 5
Visited: July 2022
If you want to get an appointment without the stress of trying to even get one, without being  hungup on or without being told to call back later go somewhere else! It's a joke! Dedicate an hour or to continually redial 200+ times to even get to the queue, then another 40 odd minutes to queue to speak to someone, to then tell you there aren't any more appointments, or they hang up before you can even say hello, or tell you to call back later and go through the same damn process again.

It's a joke of a practice.

When you do miraculously get hold of these gold appointments, Doctors atleast have been good!
GP surgery review: cheam-gp-centre
Title: Appalling.  Appointments just not available
Rating: 1 out of 5
Visited: May 2022
Don't join this surgery.  There telephone process of ringing at 8am each morning doesn't work.  Again taken half hour to get through from 8am then told no appointments.  Same problem yesterday.  Hospital told me have dangerously high blood pressure but can't see a GP for help!  Trying to change GP!
GP surgery review: cheam-gp-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
I would just like to say thank you to the kind receptionist that was understanding and helped me get a GP to phone me back. Completely understood my situation and was so caring and compassionate
GP surgery review: cheam-gp-centre
Title: Terrible administration
Rating: 1 out of 5
Visited: March 2022
The phone lines of the GP centre are always busy. The used to have a queuing up system on telephone but now it has been taken away on the pretext that people have given feedback that didn't want to wait in the telephonic queue. The admin staff isn't helpful either. It is almost impossible to contact the GP centre for an appointment in a timely fashion. Pathetic service.
GP surgery review: cheam-gp-centre
Title: Terrible treatment by receptionist
Rating: 0 out of 5
Visited: March 2022
My son has just spent 6 weeks in hospital 4 weeks on a ventilator in ICU with a brain injury. He left the hospital with a lot of medication to take. This is the first prescription he needed and found 1 medication was not on the prescription so with a lot of effort made a visit to the doctors surgery to explain the mistake and ask for help. The receptionist was actually very helpful and said they would sort it and he could collect the medication the next day. The next day he was not very well so I went to collect the medication. The missing tablets were still not on the prescription so I went back to the reception. The first person I saw said the doctor had not ticked a box we all make mistakes nobody is perfect but then another staff member interrupted who was so unhelpful rude and showed no empathy, just kept repeating it was my sons fault, and that 48 hours were needed for medication. They did not ask any questions or try to help and the tone of voice was very condescending. I left in tears and really feel disappointed with my experience, this has been my doctors for many years.
GP surgery review: cheam-gp-centre
Title: unable to contact, unhelpful
Rating: 2 out of 5
Visited: February 2022
fairly elderly with not extensive online skills. I was referred to 2 local hospital pain management clinics some time ago. I have had a private diagnosis which I sent to my practice. I have been instructed today to also send copies to the 2 pain clinics. I am not in good health mentally and physically and was upset to be asked(told) in a phone call from a dr to send copies in this way. This is GP practice's job! the implication was that if I didn't do it it wouldn't get done.Disgusted! this is beyond my capabilities and I shouldn't be told to do it .when not able to cope
GP surgery review: cheam-gp-centre
Title: The Bush Doctors Terrible Service
Rating: 1 out of 5
Visited: February 2022
Please do not register or go to or recommend The Bush Doctors. The reception staff are rude and lazy. They talk to each other, complain about patients and eat whilst they are at the desk. They give you wrong information making you go back and forth and make you feel like it’s your fault. The phone lines are always busy even though there’s enough staff members and barely anyone waiting. You can call endless times for long periods without answer. The calls cancel straight away. The doctors prescribe medication to only later tell you it’s not enough or wrong one. Or they prescribe medication that isn’t even available at a pharmacy. They say the prescription is sent to your pharmacy but they don’t send it until you chase them. They say their short staffed and or blame covid.
GP surgery review: cheam-gp-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: February 2022
Face to face appointment lasted an hour, full medical examination, blood taken by GP and had ECG performed and reviewed before I left the surgery. So thorough but made sure I was not rushed and able to explain how I was feeling and went through everything with me. 

I called to make appointment for my follow up review, I rang mid morning and did not expect an appointment as my GP was off however I was rang back by another GP 22 minutes later who knew my case and the plans and went through everything, he gave me time to speak and did not rush me despite being a last minute appointment (The appointment was not of critical nature and could have waited).

I am a staff nurse with lots of contacts with GP services across the North West of England and have had some terrible incidents with attitude and other problems but this is by far the best service I have seen and had. Thank you
GP surgery review: cheam-gp-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: January 2022
I called the doctor in the morning at 8am and received a phone call from a doctor before 10am. I then got an appointment at 3.40pm the same day (consideration given that I was a teacher hence appointment time). The appointment was exactly on time. I was seen and also treated.
GP surgery review: hook-surgery
Title: Great staff and always helpful
Rating: 5 out of 5
Visited: September 2022
The staff are always helpful and smiling which does make a difference. The practice always provides great help.
GP surgery review: country-park-practice
Title: A most commendable practice
Rating: 5 out of 5
Visited: April 2023
I have been with this practice for many, many years and have mostly found it to be very accommodating with helpful and pleasant staff. I have a preferred doctor whom I like to see when health issues arise as  I like her no-nonsense manner when making decisions and giving advice. Overall I am happy with the service I receive.
GP surgery review: country-park-practice
Title: Excellent nurse
Rating: 5 out of 5
Visited: March 2023
What could have been a stressful experience - an  ECG was made a stress- free one because of the professional and amiable approach from the nurse. I was also seen on time. Thank you.