janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: clay-lane-medical-practice
Title: Unreliable
Rating: 1 out of 5
Visited: May 2023
I have been trying since last week to get an appointment just to follow-up on my blood test results but there were none available at all. They keep on telling me to ring the next day at 8:00 which I have been doing but whenever I manage to get through, after being on hold for 20 minutes or even more, all the appointments had already gone. I don’t need a long conversation, I just need them to tell me if my tests are okay or not. This makes me worry about my health even more. It’s already been a month since I had this blood test.
GP surgery review: godiva-group-practice
Title: Poor service
Rating: 3 out of 5
Visited: July 2022
I missed an appointment with a practice nurse at one of the other practices in the group because the receptionist didn’t give me the full details. Actually they didn’t give me any details leading me to believe I would be receiving a phone call to discuss the matter in question.
GP surgery review: hillfields-health-centre---1
Title: No appointments
Rating: 1 out of 5
Visited: June 2022
I really am disappointed with the service here. Receptionists are rude, Dr's are unhelpful that's if you can get an appointment, still not doing face to face only phone appointments if you are lucky enough to have someone answer the phone and be one of the first of the day or no appointment if you call even 08.16 instead of 08.15 

You can be dying and these won't be able to give you an appointment or sympathy.
GP surgery review: paradise-medical-centre
Title: Excellent care from Paradise Medical Centre
Rating: 5 out of 5
Visited: October 2023
Wonderful care from the doctor and nurse given to my in-laws over many years. Always on hand over the telephone and prepared to go the extra mile with home visits. I could not speak more highly of them.
GP surgery review: paradise-medical-centre
Title: Amazing practice and staff..
Rating: 5 out of 5
Visited: June 2023
I speak to the reception staff quite often for my Mother.. Although it takes a long time to get through to speak to the receptionist .. I have found that they are very helpful and always willing to help..I do understand that all GP practices are busy but a lots depends on how the staff behave over the phone .. Myself and my family have been with Paradise Medical for over 50 years.
GP surgery review: paradise-medical-centre
Title: Fine doctors, bad receptionist
Rating: 2 out of 5
Visited: April 2023
Terrible main receptionist to the point I'm hesitant to even call when I am sick. Asking a lot of questions and tries to cut you off from doctor appointment.
GP surgery review: paradise-medical-centre
Title: Stay away!
Rating: 1 out of 5
Visited: February 2023
don't recommend this surgery, the staff are rude and very unprofessional. Can never speak to the manager, they just tell you he's busy or that he will call you back but never does.
GP surgery review: paradise-medical-centre
Title: Poor customer service
Rating: 2 out of 5
Visited: February 2023
Have spoken to the receptionist regarding the same issue multiple times. She hung the phone up on me and was very unprofessional and rude. Wouldn’t recommend this surgery.
GP surgery review: paradise-medical-centre
Title: Great receptionist for many years
Rating: 5 out of 5
Visited: January 2023
Very nice kind caring considerate woman at reception and she has been doing a great job for many years since I have been visiting this GP since 2005. Thank you very much for your help as always.
GP surgery review: paradise-medical-centre
Title: Highly Recommended
Rating: 5 out of 5
Visited: February 2022
I visited in December and was referred for surgery. I cannot speak highly enough of the surgery who have offered guidance and support from diagnosis all the way through to aftercare. Many Thanks.
GP surgery review: priory-gate-practice
Title: Brilliant service
Rating: 5 out of 5
Visited: April 2023
Excellent service fast efficient friendly from office staff to doctors . When I phoned was given a couple of time slots for that day when I arrived the reception staff were extremely helpful and professional after ten minute wait was called in to see Doctor what I thought was a minor problem I was examined in depth which resulted in not a minor problem and was told should have came in a lot earlier being a person who does not want to take up a hospital bed for obvious reasons (lack of beds staff etc ) I was happy to take doctors alternative option and starting to feel a bit better well a lot better thank you everyone
GP surgery review: priory-gate-practice
Title: The worst practice ever
Rating: 1 out of 5
Visited: December 2022
This is the worst practice I have ever been to. I'm pregnant and I was prescribed medication because I was extremely sick and vomiting up constantly. My medication was about to run out when I tried to order a new prescription in patient access but this practice doesn’t t work with this app. Then few days I tried to contact them through the "prescription" menu but I get an automated reply that they are too busy to try again later. I called to the reception to ask how the hell I was supposed to get my meds. They told me I have to go there in person just to fill out some stupid form that no one knows when it will be seen and wait for a response from them. I had to go there and wait on the queue among all the sick people all around me. I filled out a form and an unfriendly and rude woman at the reception told me that they would contact me in 48 hours and that I should have gone earlier since my medication ran out. Nowhere on their stupid website does it say that you have to go there and fill out a form, but there is a number to call which number doesn’t work. In 2022, forcing people to personally go to a practice to fill out some stupid sheet is madness and very very stupid.
You also have to pay for parking just to fill out the stupid form!

Now 4 days later I still haven't received any response or my prescription. I also tried to leave a review on their Google page but it is not possible… They are absolutely primitive people not doctors!
GP surgery review: allesley-village-surgery
Title: 1st Class
Rating: 5 out of 5
Visited: January 2023
I joined this practice late 2022. The professionalism is second to none. 
I have found all staff extremely pleasant and only too willing to help.Nothing seems to be too much bother. Faultless comes to mind. I find I'm being treated as a person who matters and not just a number.
GP surgery review: allesley-village-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
The service that I have received from this practice has been excellent in all respects. The care, thought, timely action and professionalism from all has been consistently high.
I was offered an appointment the same day that I rang.  
I found the whole process to be very thorough, delivered by friendly, approachable staff. The initial description of my symptoms was listened to very carefully, further questions were asked, an examination conducted and a diagnosis made. Time was taken to clearly explain the issue and what the remedy would be as well as what any follow up action would be, were it to be needed. I was able to get the appropriate medication and the recovery process was underway.
GP surgery review: allesley-village-surgery
Title: Great Doctors
Rating: 5 out of 5
Visited: August 2022
I joined this surgery around 2019- since then I find the doctors very good - they actually listen to you - listen to what you are saying and they go out of there way too get you the proper help no matter what the issue is. I find the doctors very easy to talk too, I feel that they go above and beyond there care if duty - I feel they are all very genuine doctors.
GP surgery review: allesley-village-surgery
Title: An excellent practice
Rating: 5 out of 5
Visited: August 2022
Most recently I’ve had some complex health issues which the team have supported fantastically with, from the warm welcome by the reception team to the highly experienced GP’s that have an immense breadth and depth of knowledge.

With 2 young children the practice has consistently been accommodating, very often at short notice, nothing is ever a problem with advice or appointments being made available same day. 

If you are in the catchment area for this surgery I’d without hesitation recommend.
GP surgery review: allesley-village-surgery
Title: Polite and Professional
Rating: 5 out of 5
Visited: May 2022
Cannot fault the surgery, from the receptionist, to the Support workers, Nurses and GP’s they are all so kind and caring. 
My little boy has needed a few appointments recently and they are so quick at phoning back and they really listen to my concerns.
After hearing so many negative things about other GP practices I feel very lucky to be with Allesley village. Thank you.
GP surgery review: allesley-village-surgery
Title: New patient what a great practice
Rating: 5 out of 5
Visited: January 2022
Visited today for first time and what a really great surgery.Easy telephone call this morning.l was 14th in the queue but never waited long to be answered. Return call 90 mins later to discuss my problem and a visit at the surgery less than 2 hours later.Friendly staff and a proper consultation with the Doctor who listened, looked and explained everything and also completely explained how to use medication given.I was also told to contact them in 7/14 
days if my condition did not improve and assured l would be seen.
Really pleased with Allesley Park Surgery and also that l was seen and treatment given within hours of initial telephone call.
GP surgery review: govind-health-centre
Title: Very helpful
Rating: 5 out of 5
Visited: October 2023
We're going away for an extended trip and I needed to make sure I had enough medication for the length of the holiday. The Drs, prescription clerk and reception staff have been very helpful and everything was organised perfectly which was a huge relief.  I have also been impressed with the referral process and physio service too. It's easy to be critical when things don't go as hoped but I have been genuinely impressed with this surgery. Thank you to everyone involved.
GP surgery review: govind-health-centre
Title: Great Service received by GP & Reception Team
Rating: 5 out of 5
Visited: September 2023
Over the past 12 months my GP worked with me to find the best available treatment for my menopause symptoms that were really affecting my day to day life. Over a few months we discussed various treatments and lifestyle changes. After initially thinking HRT was not an option for me due to an underlying breast condition the GP recognised how much my symptoms were really impacting me. The GP initially arranged for me to visit a menopause clinic at UHCW but then sorted for me to see a menopause gynecologist at Warwick Hospital where the wait time was substantially less than at UHCW which at one point was 18 months. The specialist consultant has prescribed a HRT regime which is suitable for me and is providing regular monitoring. After a couple of months i am starting to feel improvements in my symptoms. In addition, the Reception Team were amazing in sorting out a last minute blood test request and the providing the results when the blood forms organised by the consultant didn't arrive in time. This meant my subsequent appointment was still effective as the consultant had all the necessary blood work on which to base her decisions. And now I am able to request my HRT prescription via the practice in between consultant appointments which is incredibly helpful with the current shortage of HRT and i've recently had a BP & health check by the practice nurse to provide additional reassurance. Thank you for not dismissing my menopause symptoms, helping me find the right specialist and now providing ongoing support & reassurance.
GP surgery review: govind-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Very kind and helpful and understanding was very happy with everything that was done . Made me feel reassured and at ease and relaxed
GP surgery review: govind-health-centre
Title: Excellent service/ professional
Rating: 5 out of 5
Visited: August 2023
When I joined the practice I found the Staff and Dr/nurses just excellent and very friendly and caring people who care and are very thorough and professional
GP surgery review: govind-health-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: June 2023
I have dealt with this practice for many years and have been meaning to write a review. Having attended today I felt that I had to make the effort to go on record to say that everybody in the practice - Doctors, Receptionists, Practice Manager, Nurses etc are all absolutely amazing. Always so polite and so helpful. I hear from friends and relatives about experiences they have had with their GP Practices and I felt the need to let everbody know just how lucky all the patients that attend this practice are and how grateful we should all be at being fortunate to be accepted as a patient there. I cannot praise all the staff enough and a big "thank you" to you all.
GP surgery review: govind-health-centre
Title: Late response
Rating: 1 out of 5
Visited: April 2023
I visited this surgery 3 times because of my problems, they are good to give you an appointment, but after that nothing any response about your problem or any treatment about your health, after a I visited the gp he told me ok you need to visit a specialist but after three  months I haven't received any letter or
GP surgery review: govind-health-centre
Title: Def on the up!
Rating: 5 out of 5
Visited: March 2023
This has been my practice for many years, and like some others I felt concerned with a dip in support over recent years. 
But that is changing: for sure there is a
much improved 
patient focus response by reception staff. And medical support is consistently
thorough and comprehensive.
Thank you for keeping me safe and in better health over the past 9 months.
GP surgery review: govind-health-centre
Title: Awful
Rating: 1 out of 5
Visited: June 2022
Unable to book an appointment in advance. Receptionists can be patronising. Phone consultations are the first thing they try to put you on, even if its for something that needs to be checked f2f. The doctor I had an appointment with couldn't look any less unbothered, took absolutely zero interest in what I had to say. The appointment was rushed, apparently I'm not allowed to talk about more than one issue in one appointment. It seemed as though they were just trying to get rid of me - the appointment lasted for 5 minutes, if even that. Overall, felt disrespected and unheard as a patient with genuine health concerns.
GP surgery review: govind-health-centre
Title: Awful practise
Rating: 1 out of 5
Visited: March 2022
Impossible to get an appointment, they advised you to call 8 in the morning to secure one. Did this and then was advised to do the same the following day as the spaces had already been “filled up” had covid all I needed was to get a sick note. Reception staff are rude and patronising. Will be moving doctors
GP surgery review: moseley-avenue-surgery
Title: Excellent telephone consultation
Rating: 5 out of 5
Visited: December 2023
I had a telephone consultation with a physician associate
She was very thorough, caring and professional 
I am impressed by her prompt assessment and clear decision making during the given time 
Very understanding and friendly 
Great experience, much appreciated
Thank you
GP surgery review: moseley-avenue-surgery
Title: Effective & efficient practice
Rating: 4 out of 5
Visited: September 2023
Always do what they can to help,  treat, support and reassure. I have seen significant improvements in the last couple of years in particular. Very accommodating for those with mobility problems.
GP surgery review: moseley-avenue-surgery
Title: Fabulous service
Rating: 5 out of 5
Visited: September 2023
I rang in the morning and I got a face to face appointment with a doctor at 10am that day ! The doctor was really friendly and I didn't feel rushed. I was really struggling for childcare and the doctor didn't mind me bring my 2 children along with me. I also seen the nurse the week before and the nurse was so friendly and explained in detail everything she was going to do and the reasons for it. Thankyou
GP surgery review: moseley-avenue-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2023
Excellent service,  GP, Nurses,  ANP and paramedics.  Have been able to see the correct practitioner for health care needs and been very well supported, would definitely recommend.
GP surgery review: moseley-avenue-surgery
Title: No Appointments For A Doctor
Rating: 1 out of 5
Visited: August 2023
Tried 3 times to get an appt to see a Dr. 1st time none available due to annual leave and sickness, 2nd time all appts gone by 8:12 in the morning after joining 13th in the queue at 8:00 and 3rd time my telephone appt was still not with a Dr so couldn't get what I needed. 

New to the practice due to catchment area issues with my other practice and very disappointed.

Managed to get a same day appt with the nurse but trying to see a Dr is a real nitemare.
GP surgery review: moseley-avenue-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Always left with a better understanding of my medical condition. They also address the medical issues spot on and for the last 5 years, my diabetes is pretty well managed because of them.
GP surgery review: moseley-avenue-surgery
Title: Good practice
Rating: 5 out of 5
Visited: May 2023
Although waited for appointment was dealt with and treated very well with telephone follow up booked
GP surgery review: moseley-avenue-surgery
Title: Appointment
Rating: 4 out of 5
Visited: May 2023
The appt was delayed, but the service as always was fantastic. Very thorough and put us all at ease. Booked appt on the same day.
GP surgery review: moseley-avenue-surgery
Title: Fantastic GP Surgery
Rating: 5 out of 5
Visited: May 2023
Easy to book an appointment, appointment was within reasonable time frame of booking. Friendly service. Clean practice. All questions answered.
GP surgery review: moseley-avenue-surgery
Title: Great Practice
Rating: 4 out of 5
Visited: May 2023
I have heard others complaining that it’s impossible to get appointments at GPs, yet i’ve not once failed to get an appointment with Moseley Avenue Surgery. Whenever I needed to be seen, they provided. The staff are all lovely, the GPs themselves are as friendly as it can get, i have not one complaint regarding the entire experience.
GP surgery review: park-leys-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Very pleased and grateful for the way I have been looked after so well when needing to contact or visit park leys.
GP surgery review: park-leys-medical-practice
Title: Great service over many years
Rating: 5 out of 5
Visited: April 2023
This practise has looked after my wife and I for over 50 years. Many doctors have come and gone/retired.  But we have admired their care and dedication over the years. Well done Andy, Gerry and team. Long love the NHS
GP surgery review: park-leys-medical-practice
Title: Appalling
Rating: 3 out of 5
Visited: April 2023
To say i'm not happy is an understatement! I had an ecg on tuesday and was told if i didn't hear anything back everything was fine. 

I then missed 2 calls from the doctor on the thursday at 1:39pm these calls were missed because i was at work and i work somewhere where i cannot have my phone on me. I called the doctor back within 1 minute and i have proof of this and i was told by the receptionist i'd missed the slot and the doctor would call me at 6pm. 

This in itself is not acceptable, why should i have to wait 4 hours to speak to the doctor who called me! 

I then waited until 6:51 and called you to be told on an automated message that you closed at 6. 

Please explain to me why your receptionist told me id receive a phone call at 6pm when your surgery closed at 6? 

This is disgusting, the fact you offered a call back at a time you full well knew you were closed and especially about a topic like my heart, i am stressed already about everything and even more so now i can not speak to anyone until tuesday. 

I want answers as to why i was offered this!
GP surgery review: park-leys-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: March 2023
I called the surgery and they offered a phone consultation with the site physiotherapist within days. We talked about my options of treatment. I then met with the nurse and I expressed my concerns. Within a few days I had an appointment for a minor procedure. All the staff were supportive and accommodating, especially the nurse and the doctor! I went in today and the doc was fantastic, had all the time to reassure me and talk me through the next steps! He’s the best!!
GP surgery review: park-leys-medical-practice
Title: I am appalled by the service this surgery offers
Rating: 1 out of 5
Visited: February 2023
Call up at 8.30 and you are in a queue. Now that's fine because there's other people poorly too! Get to the receptionist who then refuses to give you an appointment for a baby, says you have to have a call back. For a baby!! 
The irony of it all is they have appointments though because the previous week I was given an appointment on two consecutive days for my older daughter..but for a baby who has a high temp and a rash...no! It's a call back. 

I ended up taking up valuable time at a&e for my baby who had tonsillitis and needed to be seen asap with a temp that was borderline so high he could have fitted. 

The receptionists are picking and choosing each day how they deal with calls. 

Also, I have called at 12pm before to be told there are no appointments left for the day and also no call appointments either. This isn't good enough! 

There are too many cooks, many who have no idea what they are doing. 

Also, how can you be caller number 1 and then sit for 45 minutes waiting to be answered? What did the receptionist decide to do? Go for lunch? 

In my opinion this particular practise is failing its patients. It ought to be embarrassed.
GP surgery review: park-leys-medical-practice
Title: Absolutely horrendous
Rating: 1 out of 5
Visited: February 2023
Staff have no idea what they are doing! 
Don't expect to be seen for your appointment because they can clearly not tell the time. 
Reception staff are useless
GP surgery review: park-leys-medical-practice
Title: Dreadful
Rating: 1 out of 5
Visited: January 2023
I had bad side effects from some new tablets was so ill phoned drs receptionist said the dr will phone you back no phone call after phoning twice phoned again this morning a dr will phone you back this morning and nothing I can’t believe how this practice has gone bad because the other drs that was doing it a year ago was absolutely excellent couldn’t fault them at all now you’re lucky to see a dr really let me down a wife who struggles.