janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: student-health-service
Title: Telephone appointments
Rating: 1 out of 5
Visited: May 2023
I would like to preface this review with saying I am very aware that this is a busy GP practise that is likely under resourced and doing its best out of a bad situation. I do not wish to publish this review in a way that isn't constructive despite feeling frustrated at the way this practise is run. The main issue I have faced is the telephone appointment system in which instead of giving you an appointment for a particular time or hour long window in a day- they give very large windows of expect a call any time in a 4 hour period. This is very disruptive to the patient's day- I am left wondering whether if I get in the shower for a few minutes I'll miss the call, and having to cancel all engagements for a whole morning for basically a 10 minute phone call. It is also not great for getting any work done because you constantly have to have your phone near you and be ready to stop doing your work at any given moment. I seriously think the service should offer a 1 hour window or ideally a specific time in which to expect a call, otherwise it becomes very disruptive.
GP surgery review: student-health-service
Title: the worst gp service imaginable
Rating: 1 out of 5
Visited: August 2022
The doctors do not care about you at all, will ignore your symptoms for months and not even properly listen but make stuff up in their mind and just give you antibiotics and basically hope you never return. Dealing with this is forcing me to pay for private healthcare which as a student is far from ideal but if you actually have a serious health issue these people are not going to be any help either go to a proper gp or private. If zero stars were possible it’s what they’d get after 2 years of being ignored as i’ve cried in front of the doctors because my symptoms are so worrying. The whole team needs to learn sone empathy or even go back to med school. Avoid at all costs because you will only feel worse when already ill.
GP surgery review: student-health-service
Title: Terrible admin
Rating: 1 out of 5
Visited: March 2022
The GPs, nurses and physios are lovely but the booking system is the worst. They refuse to give you an appointment for the next day or in a week but make you ring in the morning. Since everyone does that the lines are often blocked for hours and then they run out of appointments, but instead of giving you an appointment tomorrow instead they make you go through the horrible stressful procedure again. Also some of the people answering calls are very condescending and  rude. Every time I have to ring them I am left anxious, stressed and angry.
GP surgery review: student-health-service
Title: Rude reception staff
Rating: 2 out of 5
Visited: February 2022
Generally GPs have been good with following up issues I'm facing as I have a couple of chronic conditions. 

Receptions however, not nice. Received a text saying we need to talk to you about your prescription. Receptionist asked for more information and then questioned why I didn't know this information. Explained I had no idea why the text was sent to me.

Was then told they couldn't do anything and I should ring another day for a same day appointment, then hung up.
GP surgery review: the-family-practice
Title: Extremely kind and caring
Rating: 5 out of 5
Visited: December 2023
The receptionist made the time to help me with some equipment and made me feel at reassured and at ease, as I was particularly anxious at the time. Their special care was very appreciated and made my experience less scary. Thank you for being so understanding and caring
GP surgery review: the-family-practice
Title: No Appointments, No Service
Rating: 1 out of 5
Visited: October 2023
While the receptionist is lovely and appologises and says I'm not the only one complaining, it remains a big issue that it's nigh on impossible to get an appointment at this practice due to their poor staffing levels.  Latest saga I've had is that 5 weeks prior to travelling, I've contacted them to get my travel vaccinations, well within the 4 weeks prior to travel stated on their website - but they apparently don't have any slots available for travel vaccinations and have told me to get the vaccinations done privately. Travel vaccinations should be available through the GP on NHS - but not at The Family Practice.  They seem to be willing to take the NHS money they get allocated for patients, but are not willing to spend any of that money on the patients; they've also told me that their practice doesn't do the 'over-40s MOT' even though the West of England NHS Trust website says it is the duty of the GP surgeries. Would advise anyone considering joining this practice to look elsewhere.
GP surgery review: the-family-practice
Title: Incredible support
Rating: 3 out of 5
Visited: August 2023
I came for a blood test which I was intensely afraid of. The Nurse who cared for me was caring, understanding and supporting of me throughout all of my panicking and crying. 
At no point did I feel rushed, embarrassed or made to feel as though I was in anyway being a nuisance which helped me to push on through and let her do what she needed to do. 
Thank you so much.
GP surgery review: the-family-practice
Title: Continuing a great practice
Rating: 5 out of 5
Visited: July 2023
A busy practice in which doctors, nurses, administration and reception are very well coordinated. Reminders are sent for appointments, and they are normally on time.
GP surgery review: the-family-practice
Title: KInd and dedicated staff
Rating: 5 out of 5
Visited: July 2023
I am so appreciative of everyone at the Family Prcatice in Bristol. Despite their huge stresses, not enough staff and limited resources, I have always been able to get an appointment, speak to the right person and be given kind and helpful advice.
Thank you.
GP surgery review: the-family-practice
Title: An excellent Practice.
Rating: 5 out of 5
Visited: July 2023
My appointment was made at short notice, and I saw one of the GPs whom I had only come across once before. I was very grateful to be given the appointment. The GP was extremely competent, and I am hoping that once I have the results of blood tests, I will have a diagnosis.
GP surgery review: the-family-practice
Title: Amazing care and kindness
Rating: 5 out of 5
Visited: July 2023
Amazing Gp practice. Kind and caring staff, inc drs, nurses, pharmacists, receptionists. Always go above and beyond to help. Very sensible and great variety of apt options. I prefer the phone apts personally.
GP surgery review: the-family-practice
Title: Excellent care and follo up
Rating: 5 out of 5
Visited: July 2023
I have faced increasing health risks since being diagnosed with a cardiac condition and undergoing kidney surgery some 5 years ago and more recently testing as pre-diabetic. In the last 12 months though, I have become very appreciative of the proactive health care and screening provided by my local GP Team. I have undergone a number of investigatory scans, blood tests etc to diagnose potential risks and issues. During this period I have been impressed with the efficiency and proactive attention of my GP who has kept me informed of results and diagnosis at every stage and the support of the rest of Practice team in arranging blood tests and follow up whenever necessary.
At a time when much of our daily health care is by necessity, delivered online or remotely, it has been gratifying to witness first-hand how this can function proactively and effectively.
GP surgery review: the-family-practice
Title: Good experience
Rating: 5 out of 5
Visited: June 2023
A very comprehensive consultation. The doctor looked at me holistically rather than just focusing on my main medical condition which I found very refreshing. Clear recommendations for the future.  Reasonable time keeping
GP surgery review: the-family-practice
Title: Wonderful GP practice
Rating: 5 out of 5
Visited: June 2023
The Family Practice, Western College, Cotham has been wonderfully supportive to my son and our entire family during a period of deep trauma and unexpected critical illness. Our GP has gone above and beyond with his level of support for my son and for our family. The whole team’s kindness and humanity has shone through when it was needed the most.
GP surgery review: whiteladies-medical-group
Title: Good doctors
Rating: 2 out of 5
Visited: January 2024
Very happy with medical advice on recent visit.I suspect I would encounter the same slight inconvenience at any other practice with having to ring early morning in order to get an appointment , but I can nearly always get one tbe same day
GP surgery review: whiteladies-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
From the first minute to the last  minute was very very good, helpful and professional.
The way they care about you is astounding ,the doctor was very caring and gave me time to talk about my health issues  .
GP surgery review: whiteladies-medical-group
Title: Important to have a good practice
Rating: 5 out of 5
Visited: December 2023
Felt listen too.
Explained well.
Felt more aware of my head injury.  Felt in safe hands.
Important that I could get a appointment.
GP surgery review: whiteladies-medical-group
Title: Efficient, safe and friendly
Rating: 5 out of 5
Visited: November 2023
So grateful for the positive experience I’ve had each time I have needed whiteladies. Expert staff and quick appointments, no hassle. Thank you for all you do :)
GP surgery review: whiteladies-medical-group
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2023
Dealt with quickly and professionally despite my original doctor being absent due to sickness, I was reassigned a new time and doctor. Most reassuring when listening to my problem and put me at ease.
GP surgery review: whiteladies-medical-group
Title: Caring and knowledgable teams
Rating: 5 out of 5
Visited: November 2023
Blood testsx2 today- easy check- on time, like swiss trains!-no pain blood tests and double checking what they are for.superb nurse.compared to local gossip regarding appointments- this practice is up there with the best( to be fair i preferred the old system/days but guess we all do ).The teams' health is crucially important too , as is our own, and we now take measures towards better health and quality of life as we must.
GP surgery review: whiteladies-medical-group
Title: Good practice
Rating: 4 out of 5
Visited: October 2023
Booking a non urgent appointment I find is best done by choosing “ receptionist” option in phone call. 
Please please please bring back the open access appointments in the morning surgery!
GP surgery review: whiteladies-medical-group
Title: Friendly practice
Rating: 5 out of 5
Visited: October 2023
Blood test quickly and efficiently taken. Fast appointment and on time at surgery. I’ve been with Whiteladies for many years, always good doctors and nurses. Parking is normally available, now becoming important, if not on the street. Very organised for immunisation programs like annual flu. The requested review here is far too long and full of eccentricity like no capital words.
GP surgery review: whiteladies-medical-group
Title: Great patient care
Rating: 5 out of 5
Visited: September 2023
The doctors are compassionate and kind but attentive to symptoms offering advice and treatment

However I cannot leave a friends and family test on your links following an appointment as it continuously tells me to fill in all mandatory fields and won’t submit even though I have answered all questions. I have tried over 10 times. It’s not working.
GP surgery review: whiteladies-medical-group
Title: Very quick
Rating: 5 out of 5
Visited: September 2023
Very quick and efficient diagnosis and response, next day hospital appointment arranged after initial telephone consultation
GP surgery review: mendip-vale-medical-practice
Title: Amazingly quick appointment
Rating: 5 out of 5
Visited: November 2023
I rang the secretaries explaining that I needed a possible referral, the secretary put me on the clinicians list and within an hour a member of staff offered me an appointment just after midday that day.
I was seen by a lovely clinician who I found very easy to talk to plus a Dr came in for a second opinion.
All in all fantastic service from all involved, well done Mendip Vale…
GP surgery review: mendip-vale-medical-practice
Title: accessing services
Rating: 1 out of 5
Visited: October 2023
E consult remains useless and time consuming with lots of irrelevant questions, 18 people in queue on telephone on a Friday lunchtime, walked down to request a medication review with a specific GP and told had to fill in a form, getting an appointment involves so much hassle, the practice is too big and is not providing a efficient service for anyone more to the point those that live in the village, GP's text you instead of phoning that is lazy and not good practice, large private multi centered practices are not working
GP surgery review: mendip-vale-medical-practice
Title: Practice too big!!!!!
Rating: 1 out of 5
Visited: October 2023
I have had an ongoing problem for a year. After originally asking for a face to face appointment I was asked to fill out an econsult form, which after a 4 day delay resulted in an appointment with a physio. Some months later the pain was much worse and again instead of getting an appointment to se a doctor, the econsult form was not replied to. Fast forward a couple more months I ask for an appointment only to be told to fill out an econsult form. Result? Another Physio appointment, who advised me to fill in yet another econsult to request a medication review as I'd looked up my symptoms online and ordered my own medication (which had to be signed off by my GP). I'm still waiting to hear from the last econsult 4 days later. On another occasion following a diabetes blood test I rang the surgery after 2 weeks about getting the test results only to be told by the receptionist that everything was fine as she'd looked at my notes!!! I expect there'll be some glib, patronising reply about contacting the practice manager!!
GP surgery review: mendip-vale-medical-practice
Title: Poor communication
Rating: 1 out of 5
Visited: October 2023
Texting is the new method of communication by GP's at this practice why text when they can telephone and speak to you and explain and check understanding, it is a lazy form of communication and it is not secure.
GP surgery review: mendip-vale-medical-practice
Title: useless
Rating: 1 out of 5
Visited: July 2023
unable to get medication so ran out, dropped script on Tuesday not ready on Friday returned on Saturday still not signed off by a GP apparently could take the prescription elsewhere and get it but not at the pudding pie lane practice which I can walk to, ridiculous especially as the place looked shut up on Friday blinds down and nobody there
GP surgery review: mendip-vale-medical-practice
Title: Wonderful Nurse Practitioner
Rating: 5 out of 5
Visited: June 2023
I was able to get an emergency appointment with a nurse practitioner very easily. She was wonderful, sorted out my problem and gave me alot of reassurance.
GP surgery review: mendip-vale-medical-practice
Title: as bad as ever
Rating: 1 out of 5
Visited: May 2023
econsult is awful full of repetitive irrelevant questions and then they do not reply anyway, this multi-center practice goes more and more down hill the more practices they take on, better off going private
GP surgery review: mendip-vale-medical-practice
Title: Impossible to speak to a GP
Rating: 2 out of 5
Visited: January 2023
Today I only wanted to discuss some recent blood test results with a doctor because I also have some symptoms that are worrying me. Blood tests should result in a GP contact with the patient to have a short discussion on abnormal or trending to abnormal results. 
Sunnyside reception could not make an appointment for me even for a telephone cosultation and referred me to the eConsult onlinr service. I spent 15 minutes trying this through Patient Access but after giving lots of information I was required to prove who I was - a photo or various Patient Access log in details. The advice was to get back to the surgery to obtain the log-in details because I was unable to send a photo. Contacted the surgery immediately again and was then told that I needed to access eConsult through Google Search on line. I did this and again drew a blank - after putting varrious details got stuck in a loop and gave up.
My experience leads me to believe that the "service" has erected so many barriers to patient access that it no longer works.
GP surgery review: mendip-vale-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
Complete econsult form on Monday. Got e Mail from one of the partners on Tuesday am saying e consult passed on to Dr of my choice who would contact me. Phone call following morning from my dr who dealt with my concerns and issued a prescription to local chemist. 
I have always found the staff who answer the phone whether it’s the reception or pharmacy very polite and helpful.
Not over keen on e consult form(difficulty accessing it through my NHS ACCOUNT) and a lot of the questions seemed repetitive particularly as I had set out my problems in the first paragraph.
GP surgery review: mendip-vale-medical-practice
Title: mission impossible
Rating: 2 out of 5
Visited: November 2022
How do you get an appointment these days it never used to be this hard? You fill in the awful econsult form which goes on forever with irrelevant questions you are then told the practice will contact you in the next 24 hrs -surprise that does not happen.
GP surgery review: emersons-green-medical-centre
Title: Dreadful practice
Rating: 1 out of 5
Visited: September 2023
I visited the surgery this morning to request an appointment, was told to ring after 2 (why couldn't I make an appointment there and then?).  Rang after 2 to be kept holding on for 25 minutes whilst some irritating man kept telling me how important my call was.  After 25 minutes was informed my position in the queue was 20!!  I hung up.  I am in pain but apparently that is something this practice do not consider is important enough to warrant an appointment with a doctor.  I am fortunate enough to have family who are willing to pay for me to see someone privately, many are not that lucky.
GP surgery review: emersons-green-medical-centre
Title: Are there are GP's working here?
Rating: 1 out of 5
Visited: August 2023
Husband and I have tried multiple times to get appointments without success. When my husband did eventually manage to get one (after 3 weeks of calling every Wednesday at 2pm as advised), they had no record of it when he turned up.  Now rearranged for mid September.  This was a follow up,  and was supposed to happen within a certain time frame which has now passed.  
I asked for a telephone appointment and was told there are none available and they had no idea when they would be available to book,  maybe this Wednesday,  maybe next Wednesday.....Push Doctor link sent to me and appointment booked for today.  I logged in to find it had been cancelled and is again rearranged for tomorrow.  So far, the only medical advice I've received is from the receptionist who said 'it's probably nerve damage'...thanks but a GP opinion would be great!!
GP surgery review: emersons-green-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: August 2023
I was running late to get to the surgery on time, about an hour. On my arrival I explained to the receptionist my dilemma. The lovely lady asked me to take a seat, she sent an email to the doctor and within 10 mins I seen by a nurse and had my injection and left. Thank you for your amazing service
GP surgery review: emersons-green-medical-centre
Title: Kind and considerate attention
Rating: 5 out of 5
Visited: June 2023
Lovely welcome which set the tone for an easy conversation and dive into the issue at hand. I felt cared for, supported and we came to a decision for treatment that suits me perfectly.
GP surgery review: emersons-green-medical-centre
Title: Great if you have the right Doctor
Rating: 3 out of 5
Visited: June 2023
The good doctors appointments go quick but if u can get one of the good doctors, then I found him very understanding, caring and compassionate. So it's worth waiting abit longer to get the doctor you want.
GP surgery review: emersons-green-medical-centre
Title: Awful receptionists. Incredibly unprofessional!!!
Rating: 1 out of 5
Visited: January 2023
Your reception staff are incredibly rude and generally not at all helpful. We were told by 111 we'd speak to a GP however all we got was an obnoxious receptionist speaking to a clinician. They attempted to fob us off and send us to the Bristol Childrens Hospital, despite this not being an emergency. Once we had finally argued our case to see a GP the following day (after turning up at 8am to ensure we got a same day appointment as you can never get through on the phone), we were vindicated by the GP informing us 'The emergency room would not have been appropriate'. We were told to collect a stool sample, handed the tubes by the reception team. However were not informed of sample drop times -' just drop it back to us at the end of the day'. We subsequently missed the collection (we attempted to drop it off at 17:15) and were subsequently told we'd have to take another the next day as collection was at 1645. This was for our 5 month old daughter experiencing gastro issues.
GP surgery review: emersons-green-medical-centre
Title: Not fit for purpose
Rating: 1 out of 5
Visited: October 2022
I finally managed to get through to the practice on my 3rd attempt in 2 days (after holding on for 25 minutes).  Explained I have been in pain for 4 weeks but knowing appointments at this practice are rarer than hens teeth I have been attempting to self treat.  As I am still in pain I requested an appointment.  Given a telephone appointment in 3 weeks time!  When I asked why such a long wait was told it was classed as a "routine" appointment.  So my being in pain for 4 weeks is classed as "routine".  I also note that the practice have failed to reply to the comments on this site.  I was offered a video appointment with "Push Doctors".  This is a private company who Emersons would presumably have to pay.  Many older people don't have access or the knowledge to have video appointments and for myself I am not happy to discuss private medical details via an internet connection.  Perhaps if the doctors at the practice actually worked 5 days a week instead of part time there would be more face to face appointments available.
GP surgery review: emersons-green-medical-centre
Title: Horrific Experience
Rating: 1 out of 5
Visited: August 2022
I have been trying to get hold of the practice for a couple of days. Firstly, the over 5 minutes of pointless info that is repeated every time you call before you can even select an option is completely unnecessary and agonising to listen too. When you do eventually get into the queue of 10+ people and wait almost a hour to get through to someone, I was disconnected before myself or anyone even said a word! I then had to go through the painstaking process of listening to 5 minutes of unskippable jargon. I then got put back in the queue for another 45 minutes it happened again! I then had to ring 111 who prescribed some temporary medication but said I need to speak to my GP as soon as possible to get some medicine they cannot prescribe over the phone. I’ve tried a further 2 times and still nothing. My partner also has tried to no avail. This is completely unacceptable!