janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: chapelford-primary-care-centre
Title: Very poor service
Rating: 1 out of 5
Visited: April 2022
Unfortunately I can't recommend this surgery at all. Normally I get my repeat prescription sent to the pharmacy attached to the surgery. Went to the pharmacy and realised the surgery had issued a paper copy. Tried to pick up from the surgery but was shut for training for the afternoon. Went down next morning to be told my prescription had been mislaid which is a huge concern. Also, there would'nt be a GP in until the afternoon to issue a new one. ONE GP for that huge practice, for the afternoon only!
My husband has also been trying to get through to the surgery, he's now been hanging on the phone for over one and a half hours. Just to see if he can get an appointment. There's no chance!
Absolutely awful service!
GP surgery review: chapelford-primary-care-centre
Title: Absolute farce
Rating: 1 out of 5
Visited: April 2022
I eventually got to see a GP and was referred to a consultant. I have BUPA cover so a private referral was made. BUPA sent a form for the doctor to complete but the ever helpful receptionist stated that as the GPS are locus, they are not able to complete the form. Why refer me in the first place? I asked what I should do but got little help of any use. This practice was so much better when it was a couple of portacabins a few years ago.
GP surgery review: aston-healthcare-limited
Title: Awful
Rating: 1 out of 5
Visited: August 2022
Simply cannot get appointment to see GP. It has been almost 3 years since I last saw one. I managed to see nurse clinician a few months ago but I need to go back to have referral back to hospital to get operation and cannot get appointment at all. I ring at 8am every morning like they tell you to but by time I finally get through all appointments are gone then you get told to repeat process again next day. I have phoned every morning for past three weeks. I also cannot get appointment for daughters asthma review. This doctors surgery also likes to tell you to go walk in centre every time, how are they able to palm people off to a walk in when people cannot see their own GP! Disgraceful.
GP surgery review: aston-healthcare-limited
Title: Unable to see a GP
Rating: 1 out of 5
Visited: August 2022
I have been trying to secure a GP appointment since August 2022. I was advised by my consultant at Clatterbridge hospital to get an urgent appointment regarding my dizzy spells. I’m told the same thing every morning No appointments available. It has now been left to Clatterbridge to secure an urgent brain scan. This is totally unacceptable that a cancer patient cannot get an appointment with a GP even when reception staff was informed that the appointment was requested by the consultant at Clatterbridge
GP surgery review: aston-healthcare-limited
Title: Impossible to be seen, never helpful
Rating: 1 out of 5
Visited: July 2022
Absolutely impossible to make an appointment. Rang everyday at 8 on the dot for 10 days in a row never getting an appointment. Sometimes I'd be 3rd in queue (and seeing as you apparently cant make appointments for a future date) so would be pretty confident of getting an appointment but lo and behold, all gone! What? You only had 2 appointments for the whole day? If you don't have the staff, tell your patients as it makes it easier to tolerate rather than thinking you just dont care. 
Had a referral from 111 for my son, turned up and booked in on the screen (so 111 had actually made it, it was there in black and white) only to be told very rudely by receptionist that they dont have that authority to do so and actually turned him away! If only other surgery's were taking on new patients we would leave in a heartbeat, so no i cant recommend this place to family and friends just that any current patients leave if they get the chance!
GP surgery review: aston-healthcare-limited
Title: Consistently Terrible
Rating: 1 out of 5
Visited: July 2022
Like many other reviews, impossible to get appointments but my frustrations come from dealings with the support/admin staff. 

Prescriptions continually are not passed to the pharmacist for action (pharmacist shows system so confirmed not their error) and when raising this with Aston Healthcare I am always met with ‘it was done’, ‘not our fault’ and ‘we will reissue but can take 3 days to complete’. 

How this surgery is allowed to continue to perform at the standard it does is incredible.
GP surgery review: aston-healthcare-limited
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: June 2022
Discharged from hospital with 7 days meds, was told to book GP appointment for ongoing care. Telephoned the surgery at 8 am on 3 consecutive days to be advised when eventually getting through that there were no appointments available. Was left all bank holiday weekend with no pain relief resulting in having to borrow medication from a neighbour. Finally managed to secure an appointment the following week. Was advised it was a doctors appointment, however when attended it was a nurse clinician who had limited understanding of my condition. Could not advise on adverse reaction I was experiencing to current pain relief (Neproxan) and suggested I take paracetamol. Nurse clinicians are very good with viruses/flu’s/childhood illnesses but was unable to advise on my condition Costochondritus. It was a waste of both of our time. Rang the surgery back in the afternoon to again request a doctors appointment and was told not until end of June. Apparently there are no doctors available, the admin team must be sick of apologizing. I no longer feel safe with the practice, and there is no communication with registered patients as to the reasons for the inadequate service or hope of improvements. I fear for the elderly who must give up trying to get care and ultimately deteriorate. Either the CCG or the CQC should intervene.
GP surgery review: aston-healthcare-limited
Title: Appointments
Rating: 1 out of 5
Visited: March 2022
Rang this morning to try and obtain an appointment at Manor Farm for a worsening painful hands problem. Was told they had one face to face available this afternoon, but I'm in work. Was then told I have to call back 8am tomorrow, but again, I'm working. The new booking system seems a bit ridiculous for those who have to work. The ability to book an appointment in advance would be highly beneficial I would imagine to those who have to plan around work and family. As it always had been. The need to call each morning from 8am, on hold for almost 20 minutes, isn't feasible fir many. I know this surgery was in special measures recently, but this change is for the worse. I have now booked a private physiotherapy appointment, at cost to myself, but at a time I can plan.
GP surgery review: aston-healthcare-limited
Title: An appalling service
Rating: 1 out of 5
Visited: January 2022
My family are unfortunate enough to have registered with Gresford Medical Centre since moving into the area in Feb 2021. 

During the summer I waited 3 weeks for a telephone triage appointment after filling in the e consultation. The call was from a nurse who talked about my medication and proceeded to mess up my prescription. A receptionist helped put it right. A few weeks later I got a call from one of the doctors who sounded like he would rather have been doing anything but talk to patients. A few tick box questions to make sure I wasn’t suicidal and some mumbled info about self referral to MH services and he was gone in a heartbeat. I got no actual help or advice and wasn’t asked how I was feeling once.  I didn’t bother trying again. 

At least with e-consult, although you waited weeks, there was no waiting in a phone queue at 8am. However they’ve now switched this off so  phoning as close to 8am as possible is the only way. Just great when you’re in the middle of the school run and have to have the phone on loudspeaker in the car. * Erm, do I really have to tell you why I need an appointment in front of my kids, awkward*. There is no way to book online or to prebook for another day. If you call after about 8:10 you’ll be told that there are no appointments left and you should try again tomorrow or, preferably, go to a Walk In Centre. 
In fact, each time in the past couple of months I have tried to make an appointment for either myself or my husband, I have been told there is nothing available and go to the Walk In Centre Every. Single. Time. They are fond of trying to direct you to the WIC. 

No one in my family have yet to see an actual GP or receive any practical help with anything we have asked for.  For the record, I’m still experiencing shortness of breath and could do with an increase in my SSRIs but no biggie, hey. 

Aston Healthcare are badly run, disorganised, dispassionate and faceless. I work in healthcare and know that other GP services, all of which have felt the brunt of funding cuts and Covid pressures, offer services light years ahead of this. Aston Healthcare are a business that have cut too many corners and can only offer a skeleton service, meaning that it is needlessly difficult for patients to access the services that they are entitled to. 

I would strongly advise against registering with any of Aston Healthcare’s practices. There are too many specifics I couldn’t mention here but a full complaint will shortly be submitted to NHS England
GP surgery review: roby-medical-centre
Title: amazing
Rating: 5 out of 5
Visited: October 2023
all staff amazing helpful understanding and nothing is a problem was not able to get appointments at my old practice but always get seen when needed.
GP surgery review: roby-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: October 2023
Spoke to the surgery about a problem with prescription availability at pharmacy and the practice reviewed and changed medication swiftly - thank you.
GP surgery review: roby-medical-centre
Title: Excellent GP surgery
Rating: 5 out of 5
Visited: October 2023
Attended for my covid/flu jab.  Appt was on time. Staff member was very helpful and explained all about the procedure
GP surgery review: roby-medical-centre
Title: Exc Practice
Rating: 5 out of 5
Visited: October 2023
Very good across all disciplines.
Front of office exc.Can get quick appt or phone call Much approved 
on previous owners Doctors and staff very good.good listeners and make good decisions  
Only problem not much space when it is busy
GP surgery review: roby-medical-centre
Title: No complaints.
Rating: 5 out of 5
Visited: October 2023
Really happy with this practice.  
I have been always able to get an appointment and feel my health is in safe hands.
GP surgery review: roby-medical-centre
Title: Outstanding reception.
Rating: 5 out of 5
Visited: October 2023
Receptionist was outstanding in manner and in the understanding of my issue. She was very pleasant and supportive. Issue resolved very quickly.
GP surgery review: roby-medical-centre
Title: Patient focused
Rating: 5 out of 5
Visited: October 2023
I am truly grateful to Roby Medical Practice because they got me started on my Hormone Replacement Therapy (HRT) journey. I had been seriously struggling with perimenopausal symptoms for over a year, whilst waiting to see an NHS specialist, but met an advanced nurse practitioner who listened, sought to understand my situation and was proactive in helping me get started on the right medication. A year and a half later and I still find the practice staff equally helpful, especially because I require a specialist prescription. I have been encouraged by the increase in the number of practitioners, including a nurse with HRT experience who can more effectively help people in a similar situation to mine.

I have found the communication and attitude of the staff to be excellent, whether it’s on the phone, through texts or face-to-face. Having the option of both in-person and telephone consultations is also a plus in terms of flexibility and convenience.

Having attended the latest Patient Participation Group (PPG) meeting in October 2023 between the patients, practice manager and staff, it is clear to see the shared confidence the room of 50 or so patients have in the practice, especially from those who have seen the transition from the previous to the current practice manager. Of particular note is how well they handled things following an arson attack, and made things work despite having the use of a limited, temporary premises. For example, with the limitation of clinical rooms, two medical staff now cover late shifts till 8pm which is beneficial to catch those who work.

I believe that the drive of the current practice manager is one of the main reasons such a great service is provided by the practice. I have no doubt that it will keep on improving in the future and hope that everyone can appreciate the positive difference they are making and rally behind them too.

Thank you Roby Medical Practice.
GP surgery review: roby-medical-centre
Title: Exceptional care and a caring reception team!
Rating: 5 out of 5
Visited: October 2023
I recently had the pleasure of visiting Roby Medical Centre, and I cannot express enough how positive my experience was. From the moment I stepped into the practice, I was greeted by the warmest and most caring reception team I have ever encountered.

The receptionists at Roby Medical Centre truly go above and beyond to ensure that patients feel welcome and supported. Their friendly smiles and helpful demeanor immediately put me at ease, making me feel valued as a patient. They efficiently handled the registration process and promptly answered all my questions with patience and genuine concern even giving me an appointment on the same day, just two hours after registering. 

The level of care provided by the reception team at Roby Medical Centre is truly commendable. They exude a sense of compassion and understanding, creating a nurturing environment for patients. 
It is evident that Roby Medical Centre places a great emphasis on patient satisfaction and strives to create an environment that promotes well-being, it was nice to observe the interactions between the staff and see their enjoyment for their role. 

I highly recommend Roby Medical Centre to anyone seeking exceptional healthcare services. The caring nature of the reception team, combined with the professionalism and dedication of the entire staff, ensures that each visit is pleasant and stress-free. Thank you, Roby Medical Centre, for your outstanding service and for genuinely caring about your patients' well-being!
GP surgery review: roby-medical-centre
Title: Impressed
Rating: 5 out of 5
Visited: October 2023
I have nothing but praise for this practice. Reception staff are always helpful and the medical staff are always thorough and caring.
GP surgery review: roby-medical-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: October 2023
You get an appointment straight away. The staff are brilliant, so friendly. Any concerns you have are dealt with immediately and you are put at ease. I am still quite new to this surgery, I made the best choice in coming here.
GP surgery review: fir-park-medical-centre
Title: Efficient and friendly
Rating: 5 out of 5
Visited: May 2023
Polite, courteous and efficient staff.  I was put at ease for an examination and given thorough information explained in a logical, relatable way.
GP surgery review: fir-park-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: May 2023
I had bloods taken very quickly and painless which has not always been the case in hospitals , I have been at the practice for over 40 years , I cannot find any fault with the care I or my family have had , the staff all work very hard
GP surgery review: fir-park-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Took my two children in for their 1 year and pre school jabs. The nurse was lovely with us, very efficient and conscious of keeping it as calm as possible for the two of them. She even had extra stickers for them!
GP surgery review: fir-park-medical-centre
Title: New system!!
Rating: 3 out of 5
Visited: May 2023
Best thing you’ve done!!  Opening up at 8am so patients can queue 
speak to a real person 
and get a fast call back!!

So much better than pressing that re-call button 200 (yes 200 times!!) & being No 10 in the Q
and that’s when you have eventually got thru!!
Usually takes 30 mins to get thru!!!

What next showing up taking a number & being seen by next available GP
That’s what we used to do & it worked!!
GP surgery review: fir-park-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
The doctor saw my 5 month old daughter this morning while she was suffering croup. I phoned at 8.30am and had an appointment for 9.20am. The doctor made this visit completely stress free and put my mind at rest. He was fantastic with my daughter and kept her smiling throughout. All of the staff here are fantastic and can’t thank them enough for going above and beyond. I have never had a bad experience here unlike other GP surgeries I have been to.
GP surgery review: fir-park-medical-centre
Title: Terrible Service
Rating: 1 out of 5
Visited: April 2023
Since Covid and the move from Appleton to Fir Park this doctors surgery has gone from brilliant were you could always get to see a doctor to terrible. 
You sit in a queue trying to get through for nearly an hour only to be told there are no triage appointments left and to try another day.
When you finally do get an appointment the doctors never want to see you face to face anymore and just want to get you ticked off as quick as possible over the phone. You never used to be prescribed antibiotics over the phone and now the doctors seem happy to do so. You end up self prescribing. It seems like everything is done to keep you away from the surgery. You can't even get to see a doctor face to face with mental health issues which I would say is unacceptable. This surgery is now poor and I would recommend using a different service to anyone.
GP surgery review: fir-park-medical-centre
Title: Great practice - poor booking system
Rating: 2 out of 5
Visited: April 2023
Firstly, the facilities, medical staff, doctors etc are fantastic. Absolutely no issues with them at all. The problem is getting an appointment to actually see the fantastic staff. Unfortunately, over the last month, I’ve had to contact my GP to resolve a medical issue. At 0800hrs, I promptly call, I tried calling before to beat the queue however the phone system will not allow it. After 1.5hrs and 243 call attempts later my phone was answered to a message stating I was 11th in the queue. After another 35min I was informed that there were no appointments left for the day and to try again in the morning.  Next day, the same happened followed by the next and the next. Eventually, despite my medical condition making it difficult to walk, I attended the practice after trying to get through for 40min. I was expecting a queue out the door but was surprised to find the practice empty. I assumed that i would here constant wringing or staff on call after call, after all I couldn’t even get through due to the volume of calls. However I was new with silence. Once receptionist manning the front desk and two behind the front desk operating the phone booking or internet system. The lovely lady gave me an appointment straight away. If you need an appointment avoid the phone booking system and walk/crawl to the doctors to get one. It seems to be the only way. The booking system need to be looked into asap because it causes stress and anxiety to your patients. It’s simply not adequate to book appointments at all. The doctors and nurses are great, and the receptionists are only working with the tools they’ve been given. But the management need to address this issue
GP surgery review: fir-park-medical-centre
Title: Lovely  receptionist
Rating: 4 out of 5
Visited: March 2023
Spoke to a lovely  receptionist. She was polite,  helpful, clear, and understanding. She is an asset to the  practice.
GP surgery review: fir-park-medical-centre
Title: Amazing Staff
Rating: 5 out of 5
Visited: March 2023
Today was my first appointment at this practice as luckily I don’t tend to get sick often. Today was a routine check-up and I was fortunate with the nurse I had. She was very professional but also incredibly friendly and welcoming, putting me completely at ease.  The surgery itself is spotlessly clean and has a lovely feel to it. Highly recommend it.
GP surgery review: fir-park-medical-centre
Title: Exceptional practice nurse
Rating: 4 out of 5
Visited: March 2023
See by a practice nurse who was exceptional. She took her time explaining results and examination processes and provided me with reassurance.
Her professionalism and time is very much appreciated.
GP surgery review: altrincham-medical-practice
Title: Great experience
Rating: 4 out of 5
Visited: June 2022
The doctors at this practice took me seriously, believed what I was saying to them and fought hard to refer me urgently to the hospital on two occasions. I felt like I was really being heard and that there was genuine care for my well-being. The doctors also tried their best to accommodate my work schedule on a few occasions. My only issue with this practice is that there doesn’t seem to be any advance doctors appointments available for booking. The 8am and 2pm telephone times make it very difficult to work around a 8-4 job (especially given the time spent on hold). Receptionists are as accommodating as they can be though, and also show care when you ring them up. They leave a note to ensure that the doctors call you after a certain time if you are in a meeting - very considerate. Thanks you!
GP surgery review: altrincham-medical-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: May 2022
My family and I have been with AMP for over 20 years. All of the Staff, Doctors and Nurses are friendly and helpful, the standard of service is second to none and they provide an extremely efficient service. Many times I have needed an emergency appointment and will either receive a call or be seen the same day. We are so very fortunate to be with Altrincham Medical Practice and would highly recommend them. Thanks to all the Doctors, Nurses and Reception who do a wonderful job.
GP surgery review: altrincham-medical-practice
Title: Friendly and efficient
Rating: 4 out of 5
Visited: May 2022
Staff are approachable, helpful, attentive and informative. 
Telephone booking system is a little arduous - 30 mins on the phone - but this was followed by a same day consultation, which is excellent.
GP surgery review: altrincham-medical-practice
Title: Excellent
Rating: 5 out of 5
Visited: April 2022
The visit and follow up calls were both informative and extremely helpful in controlling my diabetes. I really felt that I was receiving excellent advice and a total understanding of my issues. The explanation and prescription was tremendous and made me feel at ease. The professionalisation together with an excellent ‘bedside manner’ was very very helpful. I really cannot praise enough.
GP surgery review: altrincham-medical-practice
Title: Very friendly sister
Rating: 5 out of 5
Visited: April 2022
Sister made me feel at ease during the process and was very efficient. She was friendly and professional at the same time.
GP surgery review: altrincham-medical-practice
Title: Fast helpful response.
Rating: 5 out of 5
Visited: April 2022
Update on my vascular and arthritic treatments handled in the usual professional and friendly manner.
GP surgery review: altrincham-medical-practice
Title: Great practice nurse
Rating: 5 out of 5
Visited: April 2022
The nurse was so lovely during my cervical smear test. She explained everything in detail beforehand so that I knew the whole procedure and was so gentle during the procedure that I felt no discomfort at all.
GP surgery review: altrincham-medical-practice
Title: Very professional
Rating: 5 out of 5
Visited: March 2022
Went for a pneumonia vaccination from the sister. She was very professional explaining the procedure and was happy to answer questions. I didn't feel rushed and she took my blood pressure whilst I was there. Very friendly and helpful.