janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: finch-road-primary-care-centre
Title: Terrible service
Rating: 1 out of 5
Visited: January 2022
You have to stay on the line the whole day and in the end no one picks up or when you do their is no appointments I had to call nhs 111 And they assured me I would get a call back from my gp.It’s ridiculous and In order to get to them I was told by the doctor to email as I would get a quicker response. Which is crazy because you can’t email for an appointment can you ? I went in physically was told the same thing call back early morning but when you do it says either surgery closed or I’m already 10 in the que and if you wait still you won’t get an answer and when you finally do the appointments are booked. They neeed to stop using Covid as an excuse for everything people are going to the gp for medical issues the point is to help, how can they receive it when you cannot even contact them through call? I’m leaving this gp,the worst experience ever. The doctors are great the receptionist terrible.
GP surgery review: queslett-medical-centre
Title: Excellent professional service
Rating: 5 out of 5
Visited: April 2023
Staff members are amazing and very helpful. I am not very good with keeping a track of my health however my GP is very proactive and keeps a regular check on my health. GP would always spend time to listen to me and not rush.
GP surgery review: queslett-medical-centre
Title: Patient care
Rating: 5 out of 5
Visited: March 2023
Great GP always working to the benefit of patients. Easier to get appointment and not crowded. My 2 year son has no issues with going to GP
GP surgery review: queslett-medical-centre
Title: Great Practice, Amazing and Helpful Staff
Rating: 5 out of 5
Visited: March 2023
Staff very helpful and kind. Always polite and cooperative. doctors are very thorough in their examination. give sufficient time to the patients and available for follow ups.
GP surgery review: queslett-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: February 2023
GP checked my son over very thoroughly and I left the room feeling listened to. Reception staff were extremely welcoming as always.
GP surgery review: aw-surgeries
Title: Glad to be back at Withymore Surgery.
Rating: 5 out of 5
Visited: December 2023
My husband and myself are now registered back at Withymore. This afternoon I came into the surgery to book a diabetic review. I was greeted with such a kind welcome back  from the 2 such friendly receptionists. They promptly  dealt with my request without any problem and with a smile too.
I’m so glad we are registered with withymore  surgery again. 
Thank you.
GP surgery review: aw-surgeries
Title: Quick response
Rating: 5 out of 5
Visited: November 2023
placed request into surgery at 9.30am by 10.30am I had been contacted by  the surgery seen by a doctor face to face , diagnosed and collected medication from pharmacist
GP surgery review: aw-surgeries
Title: Great staff and excellent communication
Rating: 5 out of 5
Visited: September 2023
After the surgery closed I contacted them via the app asking if I could bring forward an appointment to see the nurse. The next morning I had a call offering me an appointment that same day.  When I attended I was seen on time by an efficient, professional and friendly nurse. 
Transferred to this practice 3 months ago and had a number of appointments and communications with them. I can’t fault them! They have excellent communication and every person I’ve come into contact with has been helpful and professional.
GP surgery review: aw-surgeries
Title: Excellent service
Rating: 5 out of 5
Visited: July 2023
I phoned at 8am. Had an acceptable 12 minute wait in queue to speak after which i received a phone call inviting me to book an appointment in practice. Appointment same morning. Brilliant. Now booked an x-ray to follow soon. This practice service combined with an easy web booking system seems to be doing the right job.
GP surgery review: aw-surgeries
Title: Wonderful practice
Rating: 5 out of 5
Visited: May 2023
Everyone at aw Surgeries are really helpful and kind. The Receptionists, office staff, nurses and doctors are first class.  Personally, I cannot thank them enough for all their care.
GP surgery review: aw-surgeries
Title: Great Service
Rating: 5 out of 5
Visited: May 2023
I have had a condition which has meant I have needed to see a clinician several times in the last few weeks.  I got the appointments and referrals that I needed when I needed them and all the staff that I encountered have been helpful, polite, kind and considerate, I could not have asked for better care.  Thank you everyone for the hard work you are all doing to keep us all safe and well.
GP surgery review: aw-surgeries
Title: Excellent practice and care
Rating: 5 out of 5
Visited: March 2023
Saw GP today and the young doctor was wry through and excellent good practice giving me time and really listened to me
He spent 40-50 minutes with me and signposted me to various departments for treatments and follow ups 
Advised and prescribed medication
And felt well cared for and would see him again
GP surgery review: aw-surgeries
Title: Poor
Rating: 1 out of 5
Visited: January 2023
After approaching the reception staff for help requesting an acute medication prescription I was told to go online and do it. What a farce! At every opportunity on the website I was directed toward online repeat prescription requests through patient access…it is not a repeat…it’s acute! So off I went again to the practice only to be told again”you can make a request on our website”great, So I’ve been told! 
The website is sooooo convoluted it is almost impossible to find. After nearly 45 minutes I eventually found what I was looking for…yippee! I only found the form by pressing I am not registered for online services…what?!? Clearer help and advice would make the world of difference. I was so frustrated I almost gave up and was on the verge of tears.
GP surgery review: aw-surgeries
Title: Doctors are great - appointments  system is terrible
Rating: 3 out of 5
Visited: October 2022
Phone booking system is a joke - can be waiting over an hour - to get  to talk to someone - 
No option to send a simple e.mail - and you cant send a prescription request on line unless its in office hours - unbelievable -
No one ever gets back to you to say that yoru prescription has been done - so again unless you ring up and wait to get through the only other way is to go to the Pharmacy and hope its ready 
and thats its all there - which again isnt always the case 

Must do better - really no excuse for such poor service 


Thanks
GP surgery review: aw-surgeries
Title: Terrible
Rating: 1 out of 5
Visited: October 2022
First time needing a doctor in over 4 years had to fill in an online form just to try and get an appointment after waiting 2 hrs without a response I spent 30 minutes queuing on the phone to be told a doctor had my form and I needed to wait to be contacted, it's now been 5 hours with no contact, is this really the future of doctors appointments.  Awful do they just hope you will go burden the already stretched A&E just to get seen?
GP surgery review: high-oak-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Own Gp no appnts available for 2days offered appnt for next day at High Oak surgery which I took. So so pleased, the lady doctor was great. Thorough examination gave positive answers and talked me through all I needed to see her for.  Own GP practice failed to give Highoak my 2 reasons for wanting appnt but Highoak spent time discussing issues. Even ladies in pharmacy really looked after me. Came out of surgery feeling positive regarding my health issues.
GP surgery review: high-oak-surgery
Title: Winter Hub
Rating: 5 out of 5
Visited: March 2022
I just wanted to thank the surgery for the Winter Hub service provided to my young daughter last night. We were booked in with yourselves within a couple of hours of me phoning my own GP surgery, no waiting when we arrived and the doctor that we saw was so helpful, reassuring and pleasant. He made the effort to speak to my daughter and made her feel at ease. Thank you so much what a wonderful service.
GP surgery review: high-oak-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2022
I used this out of hours service for my son and I am extremely impressed how quickly we were dealt with.  From the time of the 111 call to getting the medication at their pharmacy, it was within an hour.  Then they went above and beyond to help me the next day when our own doctors administration team were not helpful.  Thanks so much, will definitely recommend to others.
GP surgery review: quarry-bank-medical-centre
Title: Very good
Rating: 5 out of 5
Visited: November 2023
I am very pleased which the way I was dealt with very quickly and the doctor was so understanding on the way I was feeling
GP surgery review: quarry-bank-medical-centre
Title: Great Service
Rating: 4 out of 5
Visited: October 2023
I was seen very quickly by friendly and effective staff. All the staff were very efficient from making the appointment to the actual consultations themselves.
GP surgery review: quarry-bank-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
I found the G P very understanding and concerned about my condition.She was easy to talk to and ready to listen to me and my concerns. I felt l was treated with dignity and respect and also the GP is continuing to monitor my progress with follow up appointments to enable a satisfactory outcome for the problems l have.l am more than happy with the service received so far.
GP surgery review: quarry-bank-medical-centre
Title: Brilliant staff
Rating: 4 out of 5
Visited: September 2023
I was seen on time, and very helpful staff. The nurse/HCA was brilliant with me. Very helpful and polite and always happy to help.
GP surgery review: quarry-bank-medical-centre
Title: Fabulous Practice
Rating: 5 out of 5
Visited: March 2023
I have been a patient of the practice for 3 years now. I have found the service from the practice as a whole is fantastic. 
I often tell family members who are register at other GP practices in the area how good Quarry Bank Medical Centre are.
GP surgery review: quarry-bank-medical-centre
Title: Quarry bank circus might be more apt
Rating: 1 out of 5
Visited: June 2022
Told at 8.20am I am down for an emergency morning call, 5PM still no call so spend an hour trying to get through to just be passed to a student who asked me the most random questions before saying she would speak to the Dr, she then called again 5 minutes later to ask more random questions and speaking to me as if I were stupid, calls a third time telling me to call back in 3 days if my ear is still weeping and pain unbearable, had I of known that yet again the drs would be "too busy" to actually speak to me I would of gone to the walk in centre first thing instead of now in a 4 hour queue. The level of service is simply unacceptable, I waited 4 weeks for an appointment last time just to yet again have a student call me, are the GPs actually doing any work?????
GP surgery review: quincy-rise-surgery
Title: Terrible service
Rating: 2 out of 5
Visited: December 2023
I have been a patient here for 10 years. I had a phone consultation the other day where I was left in tears after being spoken to abruptly because I had see two different consultants about my condition. The doctor initially didn't know why I had a telephone consultation (even though it was the practice who arranged this), and when told to come in to get my blood pressure, height and weight done before being prescribed, the machine had an out of order sign on it. While I was calmed down by the receptionist and eventually was able to take my measurements, I am still left feeling unhappy.
GP surgery review: quincy-rise-surgery
Title: Helpful and friendly staff
Rating: 5 out of 5
Visited: October 2023
The receptionists are always willing to go out of the way to deal with medical queries regarding my 84 yr old mother who is  a dementia patient.  They are a credit to the surgery.
GP surgery review: quincy-rise-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: September 2023
I had to contact the practice a few days ago after calling 2 pharmacist
who could not help with my enquiry regarding  medication. 
I spoke to the receptionist at Quincy Rise who said she would speak to the doctor and call me back. She called me back with the answer I needed as promised. In the last 18 months I have found it necessary to contact the practice several times. On each and every occasion, whether being seen by a Doctor or Nurse or my enquiry dealt with by a Receptionist or the Pharmacist I have received excellent care.
On every occasion I was treated promptly with respect, courtesy and empath. Long may this service continue.
GP surgery review: quincy-rise-surgery
Title: 1st Class Service
Rating: 5 out of 5
Visited: September 2023
Remember when you could call the surgery for an appointment and the phone would be answered straight away.
Remember when you could ring and get an appointment to see the GP on the same day.
Remember when you got a phone call to remind you to book an in house clinic appointment.
This surgery is doing all this and providing an excellent service
GP surgery review: quincy-rise-surgery
Title: Wonderful service
Rating: 5 out of 5
Visited: July 2023
I rang the doctors on the morning and was given an appointment for that  evening. I saw the doctor within 5 minutes of my appointment time.
All of this in one day ! fantastic Service from receptionist and the doctor.
GP surgery review: quincy-rise-surgery
Title: Excellent Advice
Rating: 4 out of 5
Visited: February 2023
Went in for a flu vaccination - Afterwards I was sat down and told in no uncertain terms that I needed to lose some weight and I was given a specific diet and exercise plan with clear steps on how to do so. This is exactly what I needed, no other GP has bothered to give specific advice to me like that before, just vague "Lose weight/Exercise More". Additionally, the new nurse there made immediate steps toward correcting the mistakes of the previous doctor there regarding an ongoing condition of mine, informing me that I was due for a blood test the previous doctor had neglected to tell me about. 10/10.
GP surgery review: quincy-rise-surgery
Title: Improving
Rating: 4 out of 5
Visited: December 2022
After the previous dr left.   This practice was not brilliant, but I must say that in  the past 18 months the service my husband and I have received has remarkably improved 100%,  and so nice today to receive an email  confirming my repeat prescription being passed to the doctor for action.  It will be even so much better when we know we will be able to visit the doctor as before.   But keep up the good work, and hopefully things will get better
GP surgery review: quincy-rise-surgery
Title: Great service
Rating: 5 out of 5
Visited: November 2022
The Receptionists answer the phone very quickly, they are very helpful and made me an appointment to see the doctor. I got to see the doctor within a few days. 
The doctor was very good and sent me for several tests and a follow up appointment. Excellent service
GP surgery review: quincy-rise-surgery
Title: Not like it was.
Rating: 3 out of 5
Visited: September 2022
30 years my family has used this practice.I have heard poor reports from locals.I have had phone calls to organise hospital appointments for 2 years all good.I made a face to face appointment yesterday because the phone calls are now any time in a 2 to 3 hour slot.This is no good! My face to face was great.This new regime will get it right if they listen to the older patients who have had a great surgery for years.Just Listen!
GP surgery review: quincy-rise-surgery
Title: Never responded to me
Rating: 1 out of 5
Visited: August 2022
2 weeks I have been trying to get an appointment and the practice has only sent automated responses.
GP surgery review: the-waterfront-surgery
Title: getting past reception
Rating: 1 out of 5
Visited: October 2023
The reception there seem to run this practice and getting past them is very difficult some people need to work for a living and getting to speak to or see a doctor is made even more difficult by reception team not all illness needs you to be off work but nothing in place for this it used to have appointments for workers on an evening not now
GP surgery review: the-waterfront-surgery
Title: Not completely happy
Rating: 3 out of 5
Visited: January 2023
The surgery itself I find to be fantastic I have a medically complex child who for the last few months has been very poorly and the surgery has always ensured he’s seen the same day in the last few months and any medical issues dealt with in a timely and great manner with most of their gps being great, however today is very different I was actually very disappointed we saw a gp that we hadn’t seen before now go was very polite but I found them to be unprofessional my son is again poorly and gp didn’t do all the checks needed (didn’t check his sats despite being asthmatic) abs passed us off as viral even though he has symptoms of a chest infection and ear infection I would absolutely be ok and accept that it was viral had gp not said it was viral and likely travelled to his ear….. he had his ear pain first so that would be impossible, I now have to keep a very close eye and look at calling 111 if needed due to him not being Checked properly as he’s still compliant he’s not well and chest hurts
GP surgery review: thorns-road-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2023
Reception staff welcoming and efficient.
Given an appointment with the doctor the same day that I rang.
Doctor was thorough and patient and spent plenty of time.  She gave me a much-needed check and prescribed necessary medication.
GP surgery review: thorns-road-surgery
Title: Poor practice
Rating: 2 out of 5
Visited: February 2023
The receptionists are inafishent sometimes rude , doctors are not very understanding when you're lucky to see one face to face.
GP surgery review: thorns-road-surgery
Title: Despite covid- offering a great service
Rating: 5 out of 5
Visited: March 2022
I have never really needed to use my GP surgery however have encountered difficulties this much so have booked 3 appointments within the month.

On the 1st occasion, an appointment was provided on the same day after I called at 8am.

On the 2nd occasion, I called around 3pm and an appointment was provided for 2 days later.

Today, I called (11am) and an appointment has been provided for 5pm.

I feel extremely lucky and fortunate to have access to such accessible and timely support.

The GPs I have spoken to have always called during the allocated time slots and I have not felt rushed, despite how busy they may be.

Thank you to everyone at Thorns Road. I appreciate it hasn't been the easiest few years and you're doing a tremendous job.
GP surgery review: three-villages-medical-practice
Title: 55 mins on hold for a 30 second call.
Rating: 1 out of 5
Visited: January 2024
Daughter has toncillitis 2 to 3 times a year all we need is a prescription for antibiotics. After waiting 55 mins i was abruptly told to go to russels haul as there is  a 2 week waiting list . They couldve put a voice mail message on the answer phone instead of wasting an hour of my time . Why do pay tax ?
GP surgery review: three-villages-medical-practice
Title: Incompetent
Rating: 1 out of 5
Visited: December 2023
I have been repeatedly let down by this surgery and am now looking to move to a new one. One of the more frustrating moments was when a hospital consultant wrote to the gp asking them to prescribe a specific medication- when I rang to chase this up, 2 weeks later the gp had not even bothered to read the letter. Then they refused my medication three times - I am still waiting for important medication three weeks later. Tried ringing for an emergency appointment bang on 8am today, on hold for 40 minutes, no appointments left. You can’t make an enquiry outside surgery hours. You can’t book any kind of routine appointment at all it would seem.
GP surgery review: three-villages-medical-practice
Title: Brilliant modern practice with old fashioned values
Rating: 5 out of 5
Visited: November 2023
The admin and medical staff are excellent. The variety of options to book appointments are inclusive for all. It’s really impressive. I messaged the practice using their website form on Monday morning and was seeing a doctor by 11am. Consistently a fabulous practice.  Given how busy they are it’s impressive it appears all to work like clockwork when I’ve needed to see nurse or doctor.
GP surgery review: three-villages-medical-practice
Title: Flu Injection
Rating: 4 out of 5
Visited: October 2023
The service at Surgery today was excellent . I received my Injection in a timely, professional,friendly manner. Many thanks to all involved in the smooth running of the clinic.
GP surgery review: three-villages-medical-practice
Title: Poor communication.
Rating: 2 out of 5
Visited: September 2023
My family and I find that the communication with staff is below standard.  Upon getting through a very long telephone recording and waiting in a queue which seems to take forever, it is then pot luck as to which staff member you are speaking to.  

We realise that at times staff members are exceptionally busy, as is everyone else, and sometimes callers may not be pleasant.  However, it is up to the staff to remain positive and professional at all times; we are not expecting staff to carry on a call which is abusive, and no one should behave like this, but for the genuinely frustrated caller, a calm, professional attitude can make all the difference. 

For someone who is having difficulty in expressing the reason they are contacting the surgery by telephone, then staff who sound hurried and not caring can put them off.  We are all intelligent enough to realise that there are other people waiting in the telephone queue, but please understand that for some, a little bit of professional patience is all people need.  You may be the only person that caller has any conversation with all week, and also, you may not know what other factors the caller is experiencing, so some kind, helpful voice at the end of the phone would be appreciated.  

Some people do not have access to the internet and so can only use the telephone service.  Please let this be a positive service and not put people off reaching out for help.
GP surgery review: three-villages-medical-practice
Title: Unable to get help
Rating: 2 out of 5
Visited: September 2023
During Covid, Three villages started using a contact form. This worked great. Then they restricted the form to surgery hours only - still fine. Now though, if you try and complete the form after 8.15 you get an error message saying triage is full. If you ring, the receptionists are unable to help and simply say try the form earlier in the morning. I am a mum to two children and works
 full time - I barely have time to get to work and sort the kids at 8am never mind fill in a form repeatedly ( to then be given an appointment I can't make at a surgery I'm not registered at) What must someone do to speak to seek help nowadays?
GP surgery review: three-villages-medical-practice
Title: Prompt service
Rating: 4 out of 5
Visited: September 2023
I contacted the practice regarding the change in appearance of a mole.  I obtained an appointment quickly and was referred to a consultant.  This appointment also came quickly and the mole was deemed non malignant.
Thankyou for the prompt efficient  response.
GP surgery review: three-villages-medical-practice
Title: Average
Rating: 3 out of 5
Visited: August 2023
I phoned up today to book an appointment to see a doctor about an ongoing issue. I was told, "we don't do that here," and to go to A & E. I have been coming to this practice for years and never had any issues until today.