janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: knightsbridge-medical-centre
Title: Rude and unhelpful
Rating: 1 out of 5
Visited: June 2022
Very bad experiences at the surgery. Very rude and in efficient receptionists. Appointments are badly organized.
GP surgery review: knightsbridge-medical-centre
Title: Jury is out
Rating: 3 out of 5
Visited: April 2022
Not really sure on them. The online booking appointment facility does not work..i.e. no appointments available at all.
They send emails that you have been sent an email but to where they sent it to? 
I did a walk in for question on blood tests only to be told that I have to have an telephone appointment to ask that question, which they kindly booked.  So I booked a private blood test and cancelled the telephone Q&A on why I need to ask a question on blood tests.
In case I do get ill, already activated a private virtual doctor as I am not sure what will happen if I need to use them.  Possibly do what my Sisters Husband gets all the time as a Triage Consultant.. get referred to A&E.
GP surgery review: knightsbridge-medical-centre
Title: Terrible terrible practise.
Rating: 1 out of 5
Visited: February 2022
Horrible people. Receptionists are so rude. So unprofessional. What an experience. 
So rude to my children. Is this Knightsbridge? 
Please don’t register. It’s way better to go private.
GP surgery review: scarsdale-medical-centre
Title: Not taking appointments
Rating: 1 out of 5
Visited: June 2023
Was a great practice for 20 years, however now there are no available appointments for patients. I have tried to get an appointment for months online but there were none. After concluding they were no longer using the system I sent a message of Patch’s asking how to make an appointment I never received a reply. When I finally was able to speak to reception on the phone it was to be told that there were no appointments at all. There is not even an available appointment in several weeks - just no appointments. Even despite reception checking 3 of their hubs apparently there are no appointments in 3. Is this practice still in operation?
GP surgery review: scarsdale-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
I have been with this surgery for many many years; the Dr's are first rate; empathic + knowledgeable. My GP is absolutely fantastic and I am happy to give this review when all the NHS gets are complaints! Thank you :)
GP surgery review: scarsdale-medical-centre
Title: Improved Service
Rating: 4 out of 5
Visited: January 2023
This practice has really upped its game. Feedback on poor service has been acted on and now the reception team answer the phone quickly and are very helpful. Getting to a GP on a minor matter is acceptable in terms of time. On a an emergency prescription this week they turned it around in 5 hours from call to chemist collection with follow through from the reception team.
GP surgery review: scarsdale-medical-centre
Title: Second lost urine sample of daughter
Rating: 1 out of 5
Visited: July 2022
This surgery lost my 5 year old's urine sample for a second time. This loss was reported today (the previous happened earlier this year). Because of the really bad administration, it makes it impossible to be treated here. Moving my family to a different surgery, that is not constantly error prone.
GP surgery review: scarsdale-medical-centre
Title: Not a great experience these days
Rating: 2 out of 5
Visited: May 2022
I've been a patient here for over four years and they're all good people doing a great job, but the experience of making appointments and communicating with the practice has got much worse. Online services like appointments used to work well but now have become difficult and very confusing.
GP surgery review: scarsdale-medical-centre
Title: A practice which sets the standards
Rating: 5 out of 5
Visited: February 2022
The practice is friendly, efficient and shows tremendous care and empathy towards the patients. I got an appointment date soon after calling the centre and the doctor followed up with a phone call without any prompting from my side. The practice is of a very high standard against which the rest of NHS services should be measured.
GP surgery review: scarsdale-medical-centre
Title: Terrible since the pandemic started
Rating: 1 out of 5
Visited: January 2022
We have been registered with them for 8 years. This time, I called 111 because I was having an allergic reaction. They sent a referral to the surgery and asked me to call as they would be able to see it. The receptionist didn't even check she just said they didn't have any more appointments and to call tomorrow. 
This is why A&E is overwhelmed, GPs have stopped working and they have rude and useless people in reception so that you can't get past them. One time they even booked a jab for the wrong child (instead of mine). Close them and use the resources more efficiently.
GP surgery review: scarsdale-medical-centre
Title: Used to be great
Rating: 1 out of 5
Visited: January 2022
It's disappointing and sad to leave review like this but I have been in this GP for several years. Over those years, it used to look after the patient well in the first years but as the years went by, the service went downhill and poor. Always busy and on queue, with unavailable appointments that takes so long to book one and even so it is a telephone appointment and they would not see you. 
Telephone appointment make things frustrating as the doctor may call at hours that is outside of the booked time and if you miss, you have to call the main line where you will be on a queue to speak to the receptionist to inform that you missed the call and have the call rearrange, where it may not happen on the day.
The doctors may be professional but is always difficult to find their slots and may have to wait for weeks. 
Especially with rude and unfriendly receptionist, it doesn't help to maintain the service it used to have which came to the point I decided to change my GP.
GP surgery review: scarsdale-medical-centre
Title: Finally Reception improved
Rating: 5 out of 5
Visited: January 2022
Well I am impressed how the receptionist staff have improved with customer service skills  , one particular member is excellent- he listens and understand your issue , and directs to right channel . I am very impressed with his telephone manner, practice could improve drs continuity of care, one thing is very disappointing is my blood test appointment keeps getting cancelled. Overall a good practice. Thank you for your support!
GP surgery review: stanhope-mews-surgery
Title: Consistently Wonderful Experience
Rating: 5 out of 5
Visited: January 2024
I have been registered at Stanhope Mews GP for over 12 years now, and am especially impressed with treatment I receive from the front desk staff, and when calling the surgery.
In the last 12 months especially I’ve noticed such high levels of patient care, with the front desk going above and beyond my expectations and even helping me to register my international partner without any of the expected problems. 

With all the bad press that the NHS gets, this really has been such a relief to be with a practice that cares. The whole system seems to have been set up to be as efficient as possible, with all the rules making sense and not just there for bureaucracy!

Thank you to the whole team at Stanhope Mews surgery!
GP surgery review: stanhope-mews-surgery
Title: Efficient, courteous, attentive and effective…
Rating: 5 out of 5
Visited: April 2023
I consider myself lucky to have Stanhope Mews West as my surgery. All staff are polite and friendly. They very good at their jobs. I appreciate the thorough follow-up of my issues and feel well looked after.
GP surgery review: stanhope-mews-surgery
Title: Painless Blood work
Rating: 5 out of 5
Visited: April 2023
I popped into the surgery to have some blood work done and my appointment was on time. Actually giving blood was a painless expirience and went by fast. Would definitely recommend this surger to others.
GP surgery review: stanhope-mews-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
The staff are always attentive and accommodating. Generally, very professional and treat you as an individual and not a number.
GP surgery review: stanhope-mews-surgery
Title: Superb practice
Rating: 5 out of 5
Visited: April 2023
Every physician I have been seen by at Stanhope Mews surgery has been engaged, efficient and interested, with a caring manner. My own GP has been tenacious and motivated to get to the bottom of a complex picture of symptoms. 
Reception staff have always been helpful and responsive. 
Thank you
GP surgery review: stanhope-mews-surgery
Title: Excellent experience
Rating: 4 out of 5
Visited: April 2023
Went for blood tests this morning. Very positive experience. Flawless technique! Friendly reception staff as well.
GP surgery review: stanhope-mews-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: March 2023
Everyone has been extremely helpful, efficient and professional.  I was dealt with in the most helpful and swift fashion, and everything gets done with the utmost ease and professionalism.  All the systems work and someone always gets back to me or helps in the kindest way.  I have found this to be the case always.  I cannot say how much this helps when health issues are complicated or challenging, or even when they aren't I always feel as though they are doing their utmost to try and help..... such a brilliant team, every single one of them!
GP surgery review: stanhope-mews-surgery
Title: The Best Practice!
Rating: 5 out of 5
Visited: March 2023
I have been at Stanhope Mews surgery for quite some years. During this time I have found great caring and efficiency with every question on the phone. The Doctors are certainly the best, & I feel most privileged.
GP surgery review: stanhope-mews-surgery
Title: Caring Practice
Rating: 5 out of 5
Visited: March 2023
My mother who is 101 recently had a short stay in hospital after a fall.. after returning home was visited by the doctor who arranged a visit from a physio and several other services !! as she lives alone it is very reassuring to know the surgery is there for her they couldn’t be more helpful !!
GP surgery review: stanhope-mews-surgery
Title: Good practice but several flaws
Rating: 4 out of 5
Visited: February 2023
I have had terrible experience in booking appointments with the receptionist. One of them has been very unkind, dismissive and did not want to clarify upon my requests of explanations.

Documentation is also provided quite late and there is lack of dialogue between doctors, receptionists and patients.
GP surgery review: the-abingdon-health-centre
Title: Efficient & caring Practice, with great staff.
Rating: 5 out of 5
Visited: December 2022
Two experiences necessitated me contacting Abingdon Medical Practice just before Christmas. I have been a patient there for forty years.
My G.P. returned my call within a couple of hours, and said it better he examined me. I saw him that afternoon and he sent me off for X-Ray at Chelsea & Westminster,  texting me the result the very  next morning! Coincidentally that day I woke having a suspected TIA or stroke with a paralised and lame arm. I phoned the Surgery immediately and my doctor made arrangements for my admittance to Charing Cross A&E, emailing the hospital and sending me a copy to my phone.
I had a CT scan within 20 minutes of arrival.
The speed, efficency and care could not have been bettered privately. Abingdon Medical Practice has outstanding staff, and despite issues from the recent pandemic seem to rise to the occassion every time.
Big thanks to both hospitals too for dealing with me so quickly.
The NHS really are quite outstanding.
GP surgery review: the-chelsea-practice
Title: Amazing
Rating: 5 out of 5
Visited: March 2023
Been with this practice for 20 years now.

The doctors here have seen me through some of the toughest and most worrisome times of my life and never let me down.

Can honestly say I would be devastated if it ever stopped operating.

Big thank you to all the practice staff for their hard work over the years.
GP surgery review: the-chelsea-practice
Title: Outstanding
Rating: 5 out of 5
Visited: March 2023
I have been visiting this practice for many years now and have always found the quality of GPs to be of an extremely high standard.

I have never had an issue getting face to face appointments with the surgery and have always found test results and prescriptions are sent quickly.

The practice reminds me of an old-style surgery where staff actually get to know you. The attention to detail and care for its patients is second to none.
GP surgery review: the-chelsea-practice
Title: long
Rating: 1 out of 5
Visited: November 2022
I have been on the phone for 42.21 minutes... been caller number 1 for 20.48 minutes.. Really bad service. Then have the cheek to answer and say" Please hold"
GP surgery review: the-chelsea-practice
Title: Very Helpful
Rating: 5 out of 5
Visited: September 2022
Excellent service from reception, nurses and doctors. Telephones are answered promptly along with e-mails. I've never found a problem with fixing appointments, either virtually or face to face.
GP surgery review: the-chelsea-practice
Title: Non starter
Rating: 3 out of 5
Visited: August 2022
It took so long to get through on the telephone (at 11.45) I thought the prospect of this when I’m not feeling well would be too awful, so I didn’t even register!
GP surgery review: the-chelsea-practice
Title: Terrible Practice
Rating: 1 out of 5
Visited: June 2022
There are a couple of female receptionists that are so incredibly abrupt and discourteous when you phone for advise, you feel like you are a second class citizen they way the speak to you. There was a lovely lady who worked on reception who was always so helpful and pleasant nothing was to much trouble but now has  sadly left the practice. You can never get an appointment to see a doctor and your told no appointments left and to call back tomorrow at 8am. If your lucky to get a phone call back within 3 days let alone an actual appointment its usually to give you self help advise. This surgery runs the same way now as when covid restrictions where in place, no appointments to actually see a living doctor. Its a great shame that the NHS good name is tarnished by  practices such as Chelsea Medical Centre. I will be moving soon so I will find a surgery that has a better attitude and care towards its patients.
GP surgery review: the-good-practice
Title: Great practice, excellent health care links
Rating: 5 out of 5
Visited: November 2023
Following recurring shoulder pain, left over from old injuries, an appointment at the surgery and a referral were swiftly organised. The surgery’s link up with ‘Healthshare’ is very efficient it made contact very swiftly. After seeing a consultant on Sunday an X-ray referral arrived by post on Wednesday for a ‘Walk-in’ X-ray at Chelsea & Westminster. I attended on Friday and was in & out in under half an hour. Very impressed.
GP surgery review: the-good-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2023
Very good care and service from doctors, nurses and front desk. Easy access to booking appointments. Referrals have worked very swiftly. Surgery keeps patients informed of general health aspects and hosts voluntary events for physical and mental well-being.
GP surgery review: the-good-practice
Title: Above and beyond
Rating: 5 out of 5
Visited: August 2023
The doctor at King Edward Street practice in Oxford went above and beyond to sort the appropriate pain medication for me. Even going so far as ringing around pharmacies to ensure that I would be able to collect asap given the level of pain I was experiencing. She took time to go through my condition and pain options. She has even booked in a follow up telephone call for later this week to assess progress. I am continually impressed by level of care offered by this practice. They really excel at care and compassion for patients as well offering high quality professionalism in service delivery. They are a model of good practice.
GP surgery review: the-good-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Walford Mill practice in Dorset is superb. The best part is that they are very well organised from the care navigators to the nurses and of course the Doctors. They should be pilot for how all practises should be run.
GP surgery review: the-good-practice
Title: Excellent doctors and good support team
Rating: 5 out of 5
Visited: March 2023
Spoke with doctor this morning and she promptly addressed all my concerns. Have been using the practice for nearly 50 years and always found them helpful. Clearly they and the NHS as a whole are under great pressure but practices like Cornerways are the keystone of the Service and must be respected and supported by the Government.
GP surgery review: the-good-practice
Title: Great service from Park Green Macc
Rating: 5 out of 5
Visited: February 2023
I rang up the surgery to check if I needed to talk to anyone about needing a repeat blood test. I had already booked a telephone appointment for this purpose two weeks ahead just in case I was required to talk to a GP prior to having repeat tests.
The very helpful and attentive receptionist checked with someone and immediately arranged a telephone consult for that very afternoon.
The GP listened well and arranged for me to have the tests the next day.
The Blood testing centre staff were excellent.
The GP texted me with reassurance about my blood test results on the same afternoon as I had had the test.
I was very impressed with this.
I had the same sort of positive experience with the receptionists and the GP about five months ago.
Well done and thank you to everyone at the surgery.
GP surgery review: the-good-practice
Title: poor reception
Rating: 2 out of 5
Visited: January 2023
on phoning and speaking very clearly to the reception ref that i had the need for argent advice ref tablets given for my heart condition after a 24 hours in hospital these were making me very unwell after taken them  is was simple answer   i to  tell the Doctor to give you a call tomorrow , had very little idea what i was talking about or the series of my condition lack of training, would be better to go back to the hospital for help its   i do find that the  some Doctors there are very good that's if you can get past the desk
GP surgery review: the-good-practice
Title: Fails the patient
Rating: 1 out of 5
Visited: January 2023
Why can’t the Drs read a bit of background into patient prior to appointment to prevent them giving incorrect advice. This is happening again and again. When you call back to rectify it you are blocked from  further appointments by difficult reception staff. Scary .
GP surgery review: the-good-practice
Title: Excellent Service.
Rating: 5 out of 5
Visited: November 2022
Excellent service on Friday evening (4/11/22) after I had discovered that I had run out of my repeat medication, and faced the prospect of an uncomfortable weekend as a result.
  I thought that it would be too late to rectify the situation, but telephoned Northolme Surgery in any event. The extremely helpful person at the surgery took my details, checked the medication, liaised with the relevant pharmacist, and had everything ready for collection the same evening.
  She achieved all this quietly, quickly and with good humour, and I am grateful for her attentive intervention.
GP surgery review: the-good-practice
Title: Friendly and helpful receptionists
Rating: 5 out of 5
Visited: November 2022
All the staff who answer the phone, whether it be at a very busy time early morning or later in the day, are very friendly and helpful. They do their very best to get you to see the person you would like to see. If that can’t be done they offer alternatives and in particular they do let you have face to face if that’s what you request.
GP surgery review: the-redcliffe-surgery
Title: Follow Up
Rating: 5 out of 5
Visited: January 2024
The prescription service is now much more efficient and thorough - they have followed up with me about changes, to make sure they had details correct - before I even had the chance. Also making sure to have things on Repeat and with the most updated pharmacy, which used to be an issue for us. Thank you!
GP surgery review: the-redcliffe-surgery
Title: Excellent patient care
Rating: 5 out of 5
Visited: October 2023
I have regular blood tests following radiotherapy for prostate cancer (now in remission).Two recent tests showed PSA levels above the undetectable scores I had been returning. Not only did the GP arrange a appointment with the Chelwest oncology team they also consulted the respected oncologist who had supervised my radiotherapy. He responded with a reassuring explanation. Terrific patient care from my GP surgery.
GP surgery review: the-redcliffe-surgery
Title: Exceptional service
Rating: 5 out of 5
Visited: December 2022
I only ever receive exceptional service from Redcliffe. If you use their Patches online consultancy service you invariably get a response from a GP within 2-3 hours and the problem is sorted with prescriptions sent to your local chemist. It’s a fantastic level of service.
GP surgery review: the-redcliffe-surgery
Title: Exceptional locum midwife
Rating: 4 out of 5
Visited: November 2022
We had our 6 week vaccinations at Redcliffe Surgery for our daughter Allegra. Up to this point we’d had numerous experiences with the NHS since her birth. These experiences had been a mixed bag (the north itself was fine), but particularly bad around breastfeeding; the expectations forced upon you (however unrealistic), the support (or lack of at every point), the judgement, and the massively conflicting “advice” (sometimes from midwives who haven't even had children). But the locum midwife made me feel so heard, respected and empowered I actually ended up getting quite emotional. We were there for the vaccinations but I ended up breastfeeding and the conversation naturally went to how I’d been experiencing breastfeeding. She offered such amazing support. She asked questions about how I’ve coped. She put me and the baby at the centre of her advice; not societal pressure or the conflicting evidence we’ve been presented with. She was warm, kind and caring. She was the most inclusive and mother-centred midwife I’ve seen throughout the whole process. She was clearly an experienced midwife and a credit to her profession. Redcliffe Surgery would do well to keep hold of her - she could do so much amazing work for post-natal care which is sadly lacking across the NHS unless you or your baby have acute conditions.
GP surgery review: the-redcliffe-surgery
Title: Rubbish
Rating: 2 out of 5
Visited: October 2022
I was on the phone for 60 minutes and still no one answered. This is an appallingly service. And some of reception staff are so rude to you when they do answer the phone.This is the worst ever surgery I have ever come across.
GP surgery review: the-redcliffe-surgery
Title: The most awful service that I have ever experienced
Rating: 1 out of 5
Visited: October 2022
I have been worried about the so called service that I have received from this practice for some while but the last 24 hours have reached an all-time low. I received a text yesterday to tell me that I had to make an appointment for an ECG with the nurse. I held on the 'phone for 1 hour 9 minutes last evening before giving up( I had to cook our dinner) and this morning, I am 23 minutes into waiting again for somebody ( anybody!) to answer the 'phone. There is something seriously wrong here. If I was properly ill rather than waiting to book an appointment for something which isn't urgent, I would have had to go to our seriously over-stretched A&E department. What is going on? I have now been holding for 27 minutes.