janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: carlton-street-surgery
Title: Phone line is always engaged
Rating: 1 out of 5
Visited: September 2022
Really poor practice ,myself a nurse of 28 years who has worked all through covid. One receptionist unbelievably rude . Lots of wasted phone calls ,had to chase my own 48hr tape results . Told today I need repeat blood test ,instead of doing a form ,I know have to wait for the nurse to ring me . I have to be available all day Tuesday to discuss it ,for me then to have to go to the surgery to pick a form up.Why I can’t get a form today ???? Useless
GP surgery review: carlton-street-surgery
Title: Such poor service
Rating: 1 out of 5
Visited: July 2022
After face to face appointment, was told the medication I needed would be available after 2.00 o'clock today , went to pharmacy to collect prescription, not even sent and doctor had not signed,
what a complete waste of time , tried to ring to complain after 28mins i was last person in que and the the phone cut off.
GP surgery review: gordon-street-surgery
Title: Helpful Staff
Rating: 5 out of 5
Visited: July 2022
Having attended the Surgery and explained that a family member needed dressings changed and the injury checked if possible after previous attendance at A&E Burton the Receptionist kindly arranged with the Nurse on duty to do that the same morning.
Thank you.
GP surgery review: gordon-street-surgery
Title: Difficult to get an appointment
Rating: 1 out of 5
Visited: May 2022
Really difficult to get an appointment. Sometimes I have waited an hour in the Que only to be cut off when it rings. Or when they do answer I’m told there is no appointments. When I have rang at 8.30am some days I have been told there are no appointments. Surely they have enough appointments for the whole day?
GP surgery review: gordon-street-surgery
Title: Very bad surgery
Rating: 1 out of 5
Visited: April 2022
Practically impossible to get an appointment.  Rude reception staff. Not sure how or why this surgery is still being funded by public money when its doesn't offer a service that is fit for purpose.
GP surgery review: gordon-street-surgery
Title: Good practice
Rating: 4 out of 5
Visited: April 2022
Really helpful and polite receptionist helped me today in difficult circumstances.  She was easy to talk to. The doctoral was also very helpful COVID and staff/doctor shortages are very high and it’s is an amalgamation of many things that makes it very difficult to get appointments - it is frustrating for patients when they can’t get into see a doctor about regular health concerns - we would need at least 30 more doctors in this surgery so that the public could see one when required.  The staff are under pressure too.
GP surgery review: gordon-street-surgery
Title: Brilliant Surgery
Rating: 5 out of 5
Visited: March 2022
I would like say the reception manager is amazing at dealing with my issues. Reception staff are really helpful and answered the phone quickly. Really good service and good customer service i had. Keep up the hard work. Reception manager you are so amazing
GP surgery review: gordon-street-surgery
Title: Friendly and amazing people
Rating: 5 out of 5
Visited: March 2022
I was recently discharged from the hospital and required urgent medication. I took my outpatient prescription to the pharmacy to arrange this. He contacted the Administration Manager who immediately processed my medication and got it signed from the GP. Brilliant service and thank you.
GP surgery review: gordon-street-surgery
Title: Great Practice
Rating: 4 out of 5
Visited: March 2022
I received fantastic service whilst my mother was ill especially from the reception manager she was brilliant. A big thank you to her and her team
GP surgery review: gordon-street-surgery
Title: Brilliant well run practise.
Rating: 5 out of 5
Visited: March 2022
Recently went to the surgery, lovely bunch of staff. Very friendly and always ready to go the extra mile. I needed help with my prescription for an emergency, the reception manager reassured me she would get it done asap. The staff is brilliant. You can see the reception manager has taught them well.
GP surgery review: gordon-street-surgery
Title: Appalling practice
Rating: 1 out of 5
Visited: March 2022
After being on the phone for 3 days constantly to get through cudnt get a appointment I went down there to see the staff sat chatting and not answering the phone the reception manager was there aswell and didn't bat a eyelid when the phones were ringing next to her too busy chatting this practice has got worse over the years and our community are suffering because of it I'd happily move if I could as I dont belive there is a worse doctors than Gordon Street at the moment drastically gone downhill and by all the comments on social media I'm not the only one to think so
GP surgery review: gordon-street-surgery
Title: Very efficient service
Rating: 5 out of 5
Visited: March 2022
The service I received today at this practice was so good.  I phoned and didn’t have to wait to long in a queue and was offered an appointment for that morning the doctor concerned was so caring and patient , and gave me much needed confidence and was able to help me with my condition nothing was to much trouble and my overall experience with this surgery was  excellent.
GP surgery review: trent-meadows
Title: Absolutely awful practice
Rating: 1 out of 5
Visited: August 2022
I don't even know where to start with this awful surgery! All I need is a telephone appointment to get a sick note due to a very serious illness....I rang 118 times at 8am and it was permanently engaged and I've had this problem everyday for a week now....by the time you manage to get through there's no appointments left. The staff are so rude and unhelpful. My illness is stressful enough without this awful surgery making things even worse. My work place are telling me they need a sick note ASAP but I can't get one!!!! Disgusting!
GP surgery review: trent-meadows
Title: Always caring attentive doctors
Rating: 5 out of 5
Visited: August 2022
I know it’s difficult to get an appointment. This is and never has been the fault of any practice. For this we look to resources and funding. I have always found the GP’s, nurses and support staff talented and caring. I have visited today and not been disappointed. A very caring and interested GP. She had time and patience with a very caring attitude. I’m conscious not to take up too much time but I didn’t feel rushed at all. Kindness and compassion from all the staff who work under unimaginable stress and pressure.
GP surgery review: trent-meadows
Title: One Doctor 3 appointment
Rating: 1 out of 5
Visited: July 2022
I get anxiety before I have to ring this surgery , I rang 198 times last time to be told no appointments left , this is the norm . today my husband rang and only 3 appointments and 1 Doctor on duty , the receptionist is the one who decides if it’s a emergency ? If it’s a emergency then the hospital is where they should be telling patients to go . For it to be down to a receptionist to decide what’s important and what isn’t is totally ridiculous. 
I am so frustrated with this surgery something needs to be done . There’s lots of unhappy patients in here on trust pilot so why is the situation still the same .
GP surgery review: trent-meadows
Title: Was booked to have telephone consultation, no call?
Rating: 1 out of 5
Visited: June 2022
Online booking of specific time of GP call. After an hour I contacted surgery, receptionist rude and told me it’s a 3 hr slot when I tried to explain perhaps change this so it states this online, she told me to calm down?! No apology from this surgery, still no call from GP after the 3hr time slot. Complete waste of space. Perhaps if receptionists are more empathetic and apologetic (well general customer service) they wouldn’t receive irate patients!
GP surgery review: trent-meadows
Title: Medication review
Rating: 4 out of 5
Visited: June 2022
I feel I must leave a positive review in such times when we’re all quick to criticise when people are usually trying to do their best. 
This morning I have had a telephone appointment for a routine medication review with the clinical pharmacist. The appointment was arranged by the surgery and sent to me by text, I didn’t need to book it myself. 
The pharmacist was patient, understanding and professional. A very positive experience, thank you.
GP surgery review: trent-meadows
Title: Failing in their duty of care
Rating: 1 out of 5
Visited: June 2022
4 weeks: that's how long I've been trying to get an appointment. I'm a teacher with a new diagnosis of MS and have been forced back to full time work as I can't get a phased return sick note. Since I started trying, both my children have needed to see a doctor after asking advice from our local pharmacy. Still consistent engaged tone. If you go in, they become angry and insist that they only take appointments by phone. My  self employed husband - a bricklayer - fell off a scaffold a few days ago, has a head injury, multiple bruising  and a very swollen looking elbow: he laughed when I suggested going to the GP and is trying to work through it otherwise he does not get paid. Thank you for nothing Trent Meadows. You're more likely to see a medical practitioner going to Glastonbury festival (it's cheaper than going private and easier to get into). I have to laugh otherwise I'd cry with fear, hopelessness and panic.
GP surgery review: trent-meadows
Title: not even sure they exist
Rating: 1 out of 5
Visited: May 2022
Good luck trying to get an appointment. Called (quite literally) 63 times before giving up. Called back later on and was on hold for 30 minutes! Had to hang up without speaking to a single person once
GP surgery review: trent-meadows
Title: Telephone Contact
Rating: 3 out of 5
Visited: April 2022
Started to call the practise this morning c0900 hrs… after numerous calls I was logged as number 10 in the queue… eventually over an hour later it was my turn… I was then requested to select an option 1 or 2… I selected “2” I was then placed in a further telephone queue… finally giving up at 1230… how long does the practise propose patients wait and what plans have they to offer an increased level of patient service. For me I guess I will just have to keep trying.
GP surgery review: trent-meadows
Title: Great nursing
Rating: 5 out of 5
Visited: March 2022
Try again to do this all i wanted to say is I had a very positive experience with Trent Meadows Medical Practice I've visited twice in the last few weeks with my kids and I can't  fault the kindness and care that I received for my children the nurse that dealt with my eldest child was so kind and generous I can't thank her enough i cried with happiness with her generosity and the nurse we visited for my sons ashma she examined him face to face and this is why face to face appointment are so important I know it's hard  to get them but the nurses and doctors have been working through a pandemic and are trying there best to see those who need the care I can't thank those who we've seen enough the only complaint I have is that for my appointment I have to travel to trent meadows which I don't drive and it costs a fortune in taxis I live in Stretton and wished I had appointment there it's a 10 min walk but that's it just wanna say a big thank you keep up the good work
GP surgery review: trent-meadows
Title: Never any appointments
Rating: 1 out of 5
Visited: March 2022
This practice is a joke. Been hiding behind covid for two years now. Whenever you need an appointment it’s a lottery of fastest finger first. Unable to book advance appointments never mind on the day. It’s about time they learnt how to operate. Never been with a worse practice in my life
GP surgery review: the-moorcroft-medical-ctr
Title: Terrible what a waste of time this new system is
Rating: 1 out of 5
Visited: February 2023
Worst doctors ive ever been stuck with and this new patches system is a complete waste if time it's only ok if you can use it at 8am ,pointless as with my job I'm unable to use ky phone till after 10am and by then it's too late it's full and the options to contact the surgery like you used to be able to with the online consult isn't available , this doctorsnis only any use the those that do not work or are retired ,those who work are penalised , utterly terrible and the staff on the phone don't listen they just want to get rid of you ,it took me over half an hour to talk to someone as they had sent me a text appointment I could not make and needed to rearrange,  why I could have relied tk the text message I don't know it would have been so much easier.....
.worst doctors practice niven ever had the misfortune to have to use, god help me if I'm ill
GP surgery review: the-moorcroft-medical-ctr
Title: Terrible
Rating: 1 out of 5
Visited: December 2022
My 2 year old son is a 'happy wheezer' more than likely asthmatic once he's old enough to get diagnosed. Trying to get an appointment at this practice is almost impossible. I rang at 7.59 am and got through straight away. However I've currently been on hold for 32 minutes. Normally it's over 200+ calls so when I got through this morning I expected to be answered rather soon. This past year I don't think we've visited the practice and seen the same person twice. It's absolutely disgusting service. Maybe if you actually saw patients rather than giving them a useless call back. Honestly so angry. I think change in Dr's is in order for my whole family. Such a shame as when we first came to you 13 years ago you were fantastic.
GP surgery review: the-moorcroft-medical-ctr
Title: Really unhelpful
Rating: 2 out of 5
Visited: December 2022
I am asthmatic, and have recently been feeling really unwell, i was sent a text message stating that I would get a call today but when I called the surgery they said to me I will get a all on the 14th but none of this was mentioned on the text, this is really embarrassing maybe the surgery should work on their communicational skills, they clearly don’t care about their patients
GP surgery review: the-moorcroft-medical-ctr
Title: Absolute joke
Rating: 2 out of 5
Visited: November 2022
Tried ringing the doctors for someone to see my 3 week old child, I'm not exaggerating when I say I tried ring 200 times just to join a que. Once I finally got through after half an hour, I was told there is no appointments available as they were at capacity considering how old my child is. Was told to either take my child up to a&e to be seen, which this puts a strain on the hospital that's unnecessary when my child could of been by someone in the practice!
There should be a separate line for parents to ring for their children so then they aren't made to feel neglected in their care.
GP surgery review: the-moorcroft-medical-ctr
Title: Terrible practice
Rating: 1 out of 5
Visited: July 2022
A very difficult practice to contact by telephone, always a queue, then when you do get through you are told that there are no more appointments available for that day, the next day is usually the same, and so it goes on
GP surgery review: the-moorcroft-medical-ctr
Title: Hardest place to get through!
Rating: 1 out of 5
Visited: January 2022
Takes around 45 mins to get through and you can never speak to a doctor never use this place!!!!!!!!
GP surgery review: furlong-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: July 2022
Absolutely amazing staff at furlong cannot fault any of them, they look after my son with great care and the email service is very easy and quick. Would absolutely recommend! Doctors are also fantastic and very understanding.
GP surgery review: the-langton-medical-group
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: March 2022
Believe the other reviews, cannot get appointment at any cost, phone at 8am can't get through, trying for weeks, so far today 223 times I've tried to call!! 
Joined the practice 12 months ago, never actually been able to get an appointment,  having to pay private for son, it's an absolute joke!
Advice is join another practice which is exactly what we're going to be doing,  should be ashamed
GP surgery review: the-langton-medical-group
Title: My wonderful doctors surgery
Rating: 0 out of 5
Visited: February 2022
I moved to my new gp practice after moving during a pandemic. I fell at the start of the pandemic and have been suffering with back trouble. I can honestly say my doctors has been wonderful. I have managed to speak or be seen everything j needed to, I have medication prescribed when needed and even had referrals and operation and I am now on my slow recovery. The care I have received has been fantastic.
GP surgery review: the-langton-medical-group
Title: No consideration
Rating: 2 out of 5
Visited: January 2022
Not everyone has a car and the weather is very cold yet they still make old and mums with babys wait outside there is plenty of room for people to wait inside so you might have to wipe chairs after not hard not doin alot in there anyway only one on reception need 2 on the phones and take off the long drawn out message at begining move on
GP surgery review: the-langton-medical-group
Title: Dissapointed
Rating: 2 out of 5
Visited: January 2022
The surgery over the past few years has gone down hill , the doctors are always changing so there is no proper communication, it takes forever to get through then the receptionist think they are doctors.they need to sort this practice out or close it. How are they going to cope when the doors are open , also the long message at the begining of call needs to be cut out this would probly help with getting through and not having to call 200 times just a suggestion.
GP surgery review: the-westgate-practice
Title: Overall, a good practice offering a wide variety of help.
Rating: 4 out of 5
Visited: September 2023
Good today for Flu & Covid vaccine.  Poor for husband this last week having to wait for 6 working days for regular heart medication - prescription not signed off.
GP surgery review: the-westgate-practice
Title: Covid booster and flu. Vaccination
Rating: 5 out of 5
Visited: September 2023
Was contacted by text to advise of my eligibility and was easily able to fix an appointment.  Clear instructions and reminders in the week leading up and very well organised and well staffed operation on the day
GP surgery review: the-westgate-practice
Title: Flu an COVID Booster Jabs
Rating: 4 out of 5
Visited: September 2023
My wife and I attended the Flu and COVID booster jab clinic on Saturday 23 Sept. It was very well organised, no waiting and we were in and out in a few minutes.
GP surgery review: the-westgate-practice
Title: Family Practice
Rating: 4 out of 5
Visited: September 2023
recently we have had good service when we have had to contact a GP. They are coping with the medical response especially as the NHS has been under pressure from strikes and a large number of new 
 people because of many new houses being built in our area.
GP surgery review: the-westgate-practice
Title: Flu and covid vaccine
Rating: 4 out of 5
Visited: September 2023
Contacted by text to book appointment - easy process and good service on the day.
Unfortunately can't say the same about getting a GP appointment as this would be a completely different review - nearly impossible to make an appointment.
GP surgery review: the-westgate-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Had my combined Covid and flu jabs, the service was very swift, efficient and friendly. Cannot praise the service provided more highly.
GP surgery review: the-westgate-practice
Title: Excellent minor surgery clinic
Rating: 5 out of 5
Visited: September 2023
After going to the practice with concerns over a large skin tag that was causing me problems, I have been and had it removed at their minor surgery clinic.
The doctor and nurse who carried out the procedure were friendly and professional, and helped me to feel at ease and informed about what they were doing. 
I have only moved to the area last year and to have this done where I used to live would have involved travelling a relatively long way, so to be able to go to my usual GP surgery to have this dealt with was brilliant. 
Overall all of my experience with the Westgate practice has been very good.
GP surgery review: the-westgate-practice
Title: Excellent service
Rating: 5 out of 5
Visited: September 2023
I received an appointment on the day very quickly and doctor waa great and very caring. Reception staff lovely too.
GP surgery review: the-westgate-practice
Title: Perscription review
Rating: 2 out of 5
Visited: June 2023
Both my husband and I have experienced difficulty when our reviews are due.  Although we have complied by completing and returning information by paper (which was lost twice) or on line asap our percriptions were not activated when due for collection.  Neither of us have had reviews by phone or face to face since before the pandemic.  We find this both frustrating and concerning
GP surgery review: the-westgate-practice
Title: Great service
Rating: 5 out of 5
Visited: May 2023
I had a cyst removed at the surgery today the Doctor and his Assistant were fantastic very professional and so friendly. I was very well looked after and I was very grateful for this procedure to be undertaken at the surgery.
GP surgery review: adderley-green-surgery
Title: Wonderful practice
Rating: 5 out of 5
Visited: July 2023
Just registered with this practice. Seen the nurse twice she sent me for all blood test. Turns out I had high cholesterol as well as blood pressure. Got me on the right medication straight away. Can't fault this practice.
GP surgery review: adderley-green-surgery
Title: Calming experience
Rating: 5 out of 5
Visited: June 2023
Given all relevant I formation and was made to feel really calm about small procedure before during and with the I formation provided after
GP surgery review: adderley-green-surgery
Title: Implant
Rating: 5 out of 5
Visited: May 2023
Dr was very nice and helpful. Very informative on things I wasn't told in my previous appoment 3 years ago. Thank you so much
GP surgery review: adderley-green-surgery
Title: Great GP practice
Rating: 5 out of 5
Visited: April 2023
Very professional and caring practice. The procedure was very efficient of the implant insertion.Would recommend to my family and friends.
GP surgery review: adderley-green-surgery
Title: Everything good for me
Rating: 5 out of 5
Visited: April 2023
I have a wealth of problems. But I am never made to feel like a burden. I am always respected and do the same for the
staff. They are very supportive. I needed a word with the doctor, who rang me the next day. In addition to answering my questions,
he detected that I was wheezing and offered me a new drug for my allergies. I am very impressed. So one to go for if you have breathing problems!
GP surgery review: adderley-green-surgery
Title: Parking nightmare
Rating: 4 out of 5
Visited: January 2023
I attended an appointment
Parked in disabled parking space with blue badge in window 
Two weeks later received parking penalty notice for £75.00 totally unacceptable!!!!
GP surgery review: adderley-green-surgery
Title: Great practice
Rating: 4 out of 5
Visited: January 2023
Parked in disabled bay showing blue badge
I believe it's a parking permit ?
Attended appointment that took 40mins 3/1/2023
Only to receive a parking fine £75.00
There were no posters or signs in the surgery to inform patients that the car park was now being taken over by a private company starting January 2027 and you are liable to parking fines 
When booking in the screen was down therefore I spoke to receptionist to book in for the appointment but was not informed that the car park system had changed
My appeal to the car park company was throw out twice  I find this appalling and nothing but exploitation
Beware if you park on the premises !!!!!!
GP surgery review: adderley-green-surgery
Title: Another year ends with great care
Rating: 5 out of 5
Visited: December 2022
I have to thank everyone in the practice. receptionists, Management and Doctors for another year taking care of us. We appreciate you time and effort whilst working with great adversity. Thanks Again