janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: ashford-medical-partnership
Title: reception not at all helpful.
Rating: 2 out of 5
Visited: February 2022
on numerous times tried ringing the reception .always a queue wait of at least 30 patients. when you do get through at 0830   told there are no appointments until 3 days or ring 111. not good
GP surgery review: charing-surgery
Title: Caring service
Rating: 5 out of 5
Visited: April 2022
After catching Covid and being quite poorly  I have had excellent care from the Doctors and staff at the Charing Practice and I would like to say thank you.
GP surgery review: charing-surgery
Title: Thank you!
Rating: 5 out of 5
Visited: January 2022
A prominent mole on my upper lip was removed at the surgery under local anaesthetic. Today, a week after the procedure, the stitches were removed & I  was able to see for the first time the scar and where it was (down one of my mouth lines). My reaction was one of happiness & amazement as the scarring is minimal and when fully healed will be hard to see. I cannot praise the Dr who did this intricate & delicate procedure too highly. I am extremely thankful & grateful for the care taken during the procedure to give me this fabulous result.
GP surgery review: new-hayesbank-surgery
Title: Flu jab
Rating: 5 out of 5
Visited: September 2022
Excellent service this morning at flu jab clinic .
Can I suggest that for us oaps the time allocated could be a tad later. I find being at the surgery between 8-9 am jolly hard for us that are disabled and take time to dress etc .plus then having to get there x thank you .x
GP surgery review: new-hayesbank-surgery
Title: Answering the telephone
Rating: 3 out of 5
Visited: July 2022
I appreciate that the surgery is busy but, after being in a queue and told you are the next one in it, I find it unacceptable to either be cut off at this point or have the call go back to a ringing tone only for it to take a further 5 minutes for someone to answer it.  Both have happened to me recently.  What about my call costs?
GP surgery review: new-hayesbank-surgery
Title: Inefficient
Rating: 1 out of 5
Visited: June 2022
Waited in queue of 8 to speak with receptionist only to be told to ring back tomorrow!  Waste of receptionist's time and my own but at least receptionist is getting paid by taxpayer (myself) for her time! How can this be an efficient way to run a surgery?
GP surgery review: new-hayesbank-surgery
Title: Telephone problems
Rating: 2 out of 5
Visited: May 2022
After beinging told I was 7 th in the queue I was holding on for 35 mins before receptionist answered and said all aappointments had been taken ! I suggest this could have been sad at the beginning of the call and not 35mins later x I alos suggested a line just for routine enquiries !
GP surgery review: new-hayesbank-surgery
Title: Poor response and lack of empathy
Rating: 1 out of 5
Visited: April 2022
Was told no doctor was available until the next day.  The receptionist suggested I call 111 with my sample, I doubt if samples may be sent by phone.  I have a long term problem and have never been treated with such indifference by this practice.
GP surgery review: new-hayesbank-surgery
Title: Sadly Deteriorating
Rating: 1 out of 5
Visited: February 2022
I have left a review in the past and a good one unfortunately Haysbank has deteriorated.Getting a appointment is never easy waiting 40 minutes to speak to a receptionist to be told no appointments available and to call back tomorrow, unfortunately some of us work and for health and safety reasons aren't able to do so .Nothing in place for contacting Haysbank after work if you did obviously no appointments would be available.Repeat prescriptions are taking much longer it was once 3 days then 7 days and now 7to 10 working days ,well that's what I was told by a receptionist only to be told by another that was incorrect,so who knows.We have all had to deal with COVID but to see elderly patients waiting outside in the cold with no seating is appalling.The doors are now open but people still waiting outside and many with mobility problems.Speaking to many friends etc they feel the same about Haysbank I'm not blaming individuals as in doctors or healthcare workers but the system is all wrong.Please open your doors ,we are all aware that we need to wear a mask allow patients to enter and sit down.I also have a friend who works for the 111 service and they are inundated with calls from patients who can't get a doctor's appointment.We should all have access to our doctors and shouldn't be advised to contact 111 as a way out.On a positive note Haysbank have some good doctors and nurses.Courts pharmacy are a lifeline to many and are so helpful.If only Haysbank was as helpful and easy to access as Courts .Finally was advised to try E consult but only available to 12 Monday to Friday .Very disappointed cmon Haysbank change your system it's not working .
GP surgery review: new-hayesbank-surgery
Title: abysmal
Rating: 1 out of 5
Visited: January 2022
Despite calling at 8am& 8.15am as advised, the lines were still closed - at 8.29 I joined the queue at number 20 only to be put on hold for 40 minutes for a 30 second discussion with the receptionist who could not offer me a single appointment and advised I call 111 if its that much of an emergency or alternatively call again the following day and chance it. Ive loathed this practice for years but tolerated it as i believed most GP surgery's are just as bad but now i feel the situation at New Hayesbank is untenable. For the individuals that find it a struggle to even decide to seek help from their GPc, this surgery is a consistent let down.
GP surgery review: sydenham-house-medical-centre
Title: Really poor service from this practice
Rating: 1 out of 5
Visited: February 2023
Getting an appointment at this surgery is not possible. I tried calling everyday at 8am on the dot and at least 30 times just after 8am to try and secure an appointment and the phone line was engaged constantly. Same result every time I tried. Their e-consult does not work either. Tried several times to use this again at 8am on the dot and it just refers you to call 111. I appreciate the surgery is very busy but the way this surgery operates needs to change. This is putting patients health at risk! And to top this all off when you speak to the reception staff they are quite rude and condescending when you explain you have been trying over a week to get an appointment. Will be leaving this surgery asap!
GP surgery review: sydenham-house-medical-centre
Title: Avoid at all costs....
Rating: 1 out of 5
Visited: February 2023
Had enough of there poor medical care so I have tried to move to a far better surgery. Have been with these time wasters for more than ten years and when I try and do a simple transfer to another surgery they provide the new surgery with my date of birth which is wrong! How incompetent!
I send a final repeat prescription in advance of me leaving and they do not provided the repeat!!
I need the repeat as I am a type 1 Diabetic , have high blood pressure and have not long had a stroke!
Time wasters and incompetent!
They have now left me without the medication I need to remain well until I attend my new surgery for the first time!
Wow! What great care they provided! So glad I have left. Avoid at all costs!
GP surgery review: sydenham-house-medical-centre
Title: Struggling with econsult
Rating: 2 out of 5
Visited: January 2023
I know how under pressure this service is, however I find the econsult unusable.
I only seem to find NHS 111 or a list of illnesses and how I can help myself.  If there is a way to use it I have not found it today.
GP surgery review: sydenham-house-medical-centre
Title: Cannot get through to make appointment.
Rating: 3 out of 5
Visited: January 2023
Trying to phone for an appointment no 50 in the queue at 8am, try to do econsult, no form available. I find this a poor service, there must be easier way to get an appointment. This has been my experience in the last few months.
GP surgery review: sydenham-house-medical-centre
Title: eConsults is a joke
Rating: 2 out of 5
Visited: January 2023
I wanted to book an appointment with a GP about my mental health and decided to use eConsults. 

It was just before 9am on Wednesday; I tried to book an appointment. I could not book an appointment to talk to a doctor because I saw the following message:

"Please note eConsults are only available during 8am-10am Monday to Friday
You can submit a consultation again from 8am tomorrow. If you need help in the meantime, call 111 or ....

Who is in control of eConsult? Have they got a watch? Can they tell the time? 111 cannot help me with my mental health.
GP surgery review: sydenham-house-medical-centre
Title: Who knew getting prescription was so hard !
Rating: 1 out of 5
Visited: January 2023
I work strange hours and due to the poor service from my local pharmacies, I decided I would like to collect my prescription from my surgery, not fussy how I get it whether it be paper based or the prescription code and I would like to make the choice of which pharmacy I use when. I was told by the reception staff this would be ok about 5 months ago. Since then I have not been able to collect my prescription easily. As I need to have a prescription every 2 weeks roughly, this is beginning to grate on my nerves. I have the same conversation every time, with different less than helpful staff about the fact I don't have a designated pharmacy, I do know this. After every conversation no solution is offered, I have even been told via phone message a prescription for essential medication will not be released as I don't have a dedicated pharmacy despite putting in the notes on the online prescription ordering system I will collect from the surgery. Please help me with a solution that does not involve me having a dedicated pharmacy and allowing me to make a choice about how and where I get my prescription filled.
GP surgery review: sydenham-house-medical-centre
Title: Veey Inefficient
Rating: 1 out of 5
Visited: January 2023
It has been difficult getting appointments  from this surgery recently even for children. At least on two occasions,  they claimed there was no appointment slots left that I should call back the next day by 8 am as they're unable to book on advance. To my surprise I rang by 8.01am the next day and was told no available appointments  and I was wondering if the slots were filled at night. This is the major reason why A/E and UTC departments are usually crowded. 
It's very frustrating especially when A/E and UTC waiting times are at least 10 hours. I understand that there is pressure in the system and probably staff shortage but there's room for improvement especially when compared to other surgeries.
GP surgery review: sydenham-house-medical-centre
Title: E consult
Rating: 3 out of 5
Visited: October 2022
Good morning 
Today is the 31st October and since 26/10/2022 I have tried to raise an e consult to speak to a doctor.
When the service was introduced all was good then it was changed to 8 to 10 only.
Now it appears that it has again changed to allow only a set amount of e consults.
Other surgeries e consults in Ashford are permanently open all day and provide a text message or email giving a consultation day.
I have gone one each day at 8 am and after navigating being told to ring 111,go to A &E or ring doctor the e consult then reads try again from tomorrow at 8 am or ring surgery.
What is the point of the system if you do not operate it as others and what is its point if I then have to sit on the phone for over an hour to request a doctor calls thus negating the need for your e consult service.
We all appreciate that you have staff shortages but now after the recent merger the service offered is getting worse all ready which we were all assured would not happen.
Please at least offer the service between the stated hours of 8 am to 10 am so that confidence in your service can improve
GP surgery review: sydenham-house-medical-centre
Title: Help!
Rating: 1 out of 5
Visited: October 2022
I never like to leave negative reviews but I am compelled to do so today.
I work for the NHS so feel your pain and understand how busy we all are. But to enable me to work (full time) I require certain medication. I am absolutely desperate to speak to a GP but it is so difficult - I am always too late for the e-consult as I am so busy at work. I have tried ringing only to be told I am 50 in the queue! I do not have the time to wait, even on my break which is 20 minutes I have no hope of getting through. I feel so let down as I have always only ever had good things to say about the surgery. I am literally at my wits end and worry what will happen if I cannot get through to speak to a doctor.
GP surgery review: sydenham-house-medical-centre
Title: Unable to contact even by E Consult
Rating: 2 out of 5
Visited: September 2022
As Principal Representative for my sister I needed to contact surgery but queue was number 38 and E Consult not working despite it stating available 8-10 Mon to Fri and I tried at 9.30 on a Thurs. No explanation. In exasperation called 111 which at least answered.
GP surgery review: northgate-medical-practice
Title: This is the worst practice I've ever had dealings with
Rating: 1 out of 5
Visited: November 2022
Like other reviewers, it is impossible even to get a phone call. I phoned today (17/11) and was told the first phone appointment was on 15/12 - exactly four weeks hence. Told to phone at 8am but you can never get through; once I went in physically at 8am and was told to call. Either they are grossly mismanaging their resources (my feeling) or no-one is actually working there. The fact that you cannot contact them on E-consult, that they don't answer poor reviews and their receptionists are always so rude completes the picture. Avoid if possible. Is it surprising that A&E is always full if this is what happens when you try to contact your GP? I don't think I've even managed to speak to someone for well over a year. I'm assuming this is their plan: to annoy "patients" so much that no-one even tries to get an appointment any more.
GP surgery review: northgate-medical-practice
Title: Excellent physio and pharmacist
Rating: 4 out of 5
Visited: October 2022
Following ongoing pain in my hand and wrist I saw the physio, she was excellent, arranged x-rays, advice on diet and supplements and asked the practice pharmacist to phone me about pain relief. Had x- rays the same evening, pharmacist phoned me and prescription was ready at my local chemist within 24 hours. Great service from both the physio and pharmacist.
GP surgery review: northgate-medical-practice
Title: Awful Avoid - Can Not Get Appointments
Rating: 1 out of 5
Visited: July 2022
Impossible to make an appointment, have to call @ 08:00 that same time as doing school runs.  When you do manage to call at that time on hold for 45 minutes to be spoken rudely to and told all appointments have gone and you need to ring @ 08:00.  

Have been trying to get an appointment for over a month, changing surgeries as suggested.
GP surgery review: northgate-medical-practice
Title: Just appauling
Rating: 1 out of 5
Visited: June 2022
Impossible to get an appointment, a prescription or any other service. The website is about as useful as a chocolate teapot, you are referred elsewhere at every opportunity or cut off by the telephone system after hours of waiting. Used 111, NHS app and even emailing the practice to get a medication review but to no avail, in the end it was quicker to change surgery. If you are sick this is not the place you want to be registered!
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 1 out of 5
Visited: January 2024
When , I mean when you can get an appointment the service is good, BUT when you phone at 8.02 and all appointments for the day have gone, this is abominable, not everyone can get down to que at 7 in the morning, surely some appointments should be kept for patients on the phone, at 8.02 to be told they all gone when you can’t phone until 8, this system needs to be looked at. Very  Disappointed
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 4 out of 5
Visited: January 2024
It took 4 days of tel. calls to the Practice to get a face to face appt. with a GP.  This resulted in an urgent referral to hospital for further investigations which are now underway.
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Helpful receptionist and able to see a doctor over concerns about a chest cough infection that I had for 3 weeks
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The nursing staff. Make you feel comfortble and dont rush you in and out all thought they are busy people
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Very constructive consultations and excellent well targeted referral to specialists. Communicative GP and admin staff.
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Receptionist was helpful. I needed a bld test. She ask the nurse to squeeze me in. DidNot have to wait long. Excellent service.
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
My appointment was 07.10, got seen at 07.05, staff are as professional as one would want. No problems ever.
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The experiences I have had with Birchington Medical Centre on my visits have been excellent, very helpful and friendly.Overal very pleased.
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The upmost care i was given  the receptionists  are always polite and kind and always extremely helpful.  This is a excellent practice
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
I didn't even get time to sit down as they called me in straight away , which I thought was great xxxx
GP surgery review: minster-surgery
Title: Terrible management avoid
Rating: 1 out of 5
Visited: January 2022
I have been a patient here for the last 3 years. Getting repeat prescriptions is a nightmare. The chemist orders them days before they are due, and literally every month there is a problem with them being received. Reception staff are rude, obstructive and unhelpful. When I called earlier this month to ask where my essential prescription was I was told the same thing "You will have to call back either today or tomorrow" I explained this is a regular problem and that my medication is essential and I cannot wait or miss days of taking it, and the call taker replied "And why is that my problem?". Today, again, there is no prescription, I am beyond frustrated with this surgery. To get an appointment you have to tell the receptionist what the issue is, which I am really not comfortable with, and even then you don't get an appointment to see a GP, you just get a call back. Definately avoid! The practice manager doesn't ever take calls for complaints. This management team needs a radical overhaul.
GP surgery review: dartford-west-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Very impressed with this practice, understanding GP’s and nurses. Reception good too. Very caring practice.
GP surgery review: dartford-west-health-centre
Title: Lack of empathy from reception staff
Rating: 0 out of 5
Visited: November 2022
I've had issues for the last three days trying to use the e-consult service for the Redwood Practice. I attempted today to call into the practice to see if they could assist me with getting an appointment and I was really disappointed with the way my issues were handled by the reception staff who picked up the phone.

Despite explaining the issues I've had, I was simply told to try again tomorrow and if that didn't work to try again Monday. There was no interest in trying to support me getting an appointment regardless of what medical problem I may have - I expect staff working within the medical industry to have some level of empathy and not to be treated as a number. As I say, I'm really disappointed with the way it was handled - I'd recommend some customer service training for the individual who handled my call.
GP surgery review: dartford-west-health-centre
Title: Awful practice
Rating: 1 out of 5
Visited: October 2022
I'm shocked to see that on their website they are 'accepting new patients' as they are unable to deal with the ones they have at present.
You have no chance of seeing your gp in the same day. If you call at 8am you are put on hold for a minimum of 50 minutes and when you finally get to talk to receptionist you are told to fill in an online form or go to emergency care center. Best way, if you can get to speak to anyone, is to book an appointment with them every 2 weeks for the rest of the year just in case you need it or even better join another surgery!!
GP surgery review: dartford-west-health-centre
Title: You cannot contact surgery at all!
Rating: 1 out of 5
Visited: June 2022
For the last 4 days I have tried to contact Surgery. (a) eConsult does not work with the same message: 'Online consultations are temporarily unavailable until tomorrow morning' (b) Trying to phone them. So far 47 min on the phone, the system is telling me I the 8th person waiting (i.e. reduction from 12 to 8 in 48 min!) It means that nobody is picking the phone, and people waiting on the call just giving up. This is an unacceptable performance. It means that the surgery does not work as it suppose to. What is the point in them keeping the patients on their record if these patients were completely abandoned?!
GP surgery review: dartford-west-health-centre
Title: Some very good Dr’s
Rating: 1 out of 5
Visited: May 2022
Shame they are let down by front of staff, reception and lack of online use, every time need to call them your waiting over an hour for a rude obnoxious receptionist to deal with, well this was the final straw for me. I wholeheartedly do not recommend this surgery
GP surgery review: dartford-west-health-centre
Title: Poor services overall
Rating: 2 out of 5
Visited: February 2022
I rarely visit the practice with health complaints but when I have done, the process of accessing the service has either been impossible, non-existence or bad. If my experience is this bad despite being able to advocate for what I need as a health service worker too, I dread to think what it's like for others who can't.
GP surgery review: dartford-west-health-centre
Title: Awful reception staff
Rating: 1 out of 5
Visited: February 2022
I waited in phone queue exactly 2 hours and was first in the queue for at least 30 minutes, then was cut off so not sure if that was automatic after 2 hours or a mistake by reception. I then attended the reception and got no apology or shown any empathy, they just played ignorant! I agree with the previous comments about the GPs being very good but the reception staff are generally rude. This practice has gone massively downhill.
GP surgery review: dartford-west-health-centre
Title: Simply awful
Rating: 1 out of 5
Visited: January 2022
Been with this practice for 26 years and since Dr Short left it has gone down hill drastically. The waiting times on the phone can last hours only to be told to use eConsult to request a telephone appointment with a doctor which then they don’t get back to you in the allotted time stated which leads you to having to phone the sometimes rude reception staff again. Im currently trying to get a sick certificate from this practice as I am recovering from an operation and this is proving very difficult I am worried I will not get paid by my employers because I am still waiting for some correspondence from my doctor. I can only see the last care quality commission assessment was in 2016 which rated good. They should perhaps review the surgery now. The way this practice operates I can tell first hand is putting extra pressure on local A&E’s as people are so desperate to see a healthcare professional.