janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: stanmore-medical-group
Title: Awful service no management of time
Rating: 1 out of 5
Visited: November 2022
I booked an appointment for my son today our appointment time was 8.50 we have and a still are in the waiting room waiting to be seen at 10.28 I don’t think it’s acceptable to keep a poorly 5 year old waiting this long each time we’ve spoken to the receptionist she’s told me we are next to go in but others are being called in before us. My last two experiences with this surgery haven’t been great as the last time I called up I was rudely spoken down to on the telephone from the receptionist assuming something that she was not medically trained to do
GP surgery review: stanmore-medical-group
Title: Disappointed and confused
Rating: 2 out of 5
Visited: October 2022
I called at 8.00 am and waited about 15 minutes for my call to be answered.  Offered a telephone consultation the same day but asked for Face to Face appointment due to my disability and got time for later that day.  Wrote down briefly for GP what I wanted help with, GP did not seem particularly helpful or concerned and only offered one type of medication for one issue and not interested in anything else I had written down, which therapist had advised me that I needed to see GP about.  Don't know why I even bothered going.  Was also advised to look on the Practice website for a Fit to Work note but couldn't even find the Practice website as it just went straight to NHS UK.
GP surgery review: stanmore-medical-group
Title: Amazing Kind Reassuring
Rating: 5 out of 5
Visited: August 2022
What an amazing experience i had at the St Nicholas Surgery the Nurse i saw for a cervical screening was so reassuring and calming she made the whole experience as painless as possible even putting up with my extremely hairy legs so thank you to her.
I would also like to say my telephone review today was lovely what a kind and caring Doctor nothing was to much trouble and what a great listener she was .Thank you to both xx
GP surgery review: stanmore-medical-group
Title: A washing machine cycle is quicker than a telephone call!
Rating: 2 out of 5
Visited: July 2022
I am trying to book a GP requested blood test, I have been on hold for 37 minutes.  My washing machine cycle is 39 minutes.
It's not first thing in the morning so there is no excuse for the delay in answering.
Not impressed.
GP surgery review: stanmore-medical-group
Title: Appalling Standard of Care
Rating: 1 out of 5
Visited: June 2022
Despite ringing at 8am every day for the past week, I have still not been able to secure an appointment with a Dr!

The receptionist said that they only offer face to face appointments to the elderly or extremely vulnerable and I am just so upset as I don't know what to do?

The receptionist also stated that I should go to Lister Hospital and wait to see a Dr there!

I really do not want to trouble the busy A&E staff at the hospital when I only need to be examined and seen by a GP, but what choice do I have?

This has to be the worst doctors surgery ever and I can't understand why doctors don't allow patients to come in when everywhere else is open now.
GP surgery review: knebworth-&-marymead-practice
Title: There was no GP
Rating: 1 out of 5
Visited: November 2023
I called to see a GP today. Got through and was told to use the online form. This then told me to call 111. So I basically don't have a GP anymore and have had to wait in a hospital for 3 hours to see someone. This building may as well not exist.
GP surgery review: south-street-surgery
Title: Rude
Rating: 1 out of 5
Visited: January 2022
Not only are the reception staff rude, so is one of the GPS I ended up having to talk to. Disgraceful from ‘professionals’ who are purported to be part of a caring profession.
GP surgery review: bridgewater-surgeries
Title: Excellent care
Rating: 5 out of 5
Visited: June 2022
I have been so impressed on several occasions with the care I have received from various members of staff at the surgery. I wanted to especially comment on the ease with which I could request annual bloods, get an appointment for the blood test and then to be rung by the pharmacist for a very thorough medication review was impressive. His up to date knowledge and detailed review was notable. Thank you for taking such trouble in giving me ongoing and preventive care.
GP surgery review: bridgewater-surgeries
Title: So kind and helpful
Rating: 5 out of 5
Visited: April 2022
I have been using this practice for over 30 years and throughout this period have received very professional care and unfailing kindness and courtesy, all with ready accessibility. The e-consult option has provided a very useful addition to their range of services. Recently, their handling of the Covid vaccination programme has been excellent. I would like to mention a few of the staff by name but know I cannot - so I will just say well done to everyone there - the admin staff, the nurses and the doctors. What you do under current pressures is amazing.
GP surgery review: bridgewater-surgeries
Title: Exceptionally helpful receptionists
Rating: 5 out of 5
Visited: April 2022
I have been with the surgery for 12 years and have always found all the staff helpful and courteous, but from recent experience I would particularly like to mention the receptionists, who I always find to be considerate and understanding, even when the queue of callers is very long and the problem posed to them is awkward. Last week they changed an appointment day/time for me within minutes of my asking, despite very short notice and the practice being very busy. I was exceedingly grateful for their help.
GP surgery review: bridgewater-surgeries
Title: Outstanding practice
Rating: 5 out of 5
Visited: March 2022
I cannot give enough praise to Bridgewater Surgeries. They serve such a wide, growing community yet they always give good service. Once again today I got a swift response to my online medical query: this system is efficient and reliable. Whenever I have called, the receptionist team have been patient, polite and kind. There is sometimes a long queue but if you wait, you will always get seen if you feel it is necessary. The team of GPs work tirelessly to ensure that patients are seen. Speaking to friends and colleagues who attend different practices, I am increasingly aware of the excellent service Bridgewater Services provide. My 93 year old father is also regularly seen at the practice and is always treated with understanding. 
I know how quick people are to judge GP practices when things go wrong but throughout Covid and going forward I would always advocate for the doctors and staff at Bridgewater Surgeries.
GP surgery review: bridgewater-surgeries
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2022
Bridgewater Surgery is the best when it comes to service. From the receptionist to the GP’s.
Receptionist are very polite and friendly.
Pharmacist always make sure I am updated with my medication.
GP’s are very nice, knowledgable and respectful and listen carefully. They even rang me on weekends or late after working hours to discuss my care, treatment and medications.
I am lost for words for Bridgewater Surgery! They are remarkable! Thanks to all of you and More power! 
You are simply the best practice.
GP surgery review: bridgewater-surgeries
Title: Fantastic service from all at this practice
Rating: 5 out of 5
Visited: February 2022
Had a review of my medication over the telephone by one of the pharmacists.  They were very helpful, listened carefully to my concerns and were very kind and considerate.  Explained exactly what would happen next and gave me advice on questions I asked.  I felt valued as a patient and the whole experience was made so much better by the kind caring person I spoke to.
GP surgery review: blandford-medical-centre
Title: Great doctor
Rating: 5 out of 5
Visited: September 2022
He listened and took consideration of my concerns. Helpful, useful, informative, and over all I felt very comfortable & confident talking to him.
GP surgery review: blandford-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: September 2022
Phoned the surgery on Friday morning, after getting through the receptionist was very helpful and cheerful saying the doctor would call back, he did at 9.15am and invited me to appointment at 10.20am. Such a quick service and sorted so quickly with an injection and a prescription. A friendly GP that knows me definitely  helped
GP surgery review: blandford-medical-centre
Title: Super helpful Doctor and reception staff
Rating: 4 out of 5
Visited: September 2022
After weeks of being unwell with a hacking and painful cough, I want to personally thank the doctor who called me and the reception staff who I spoke with at Blandford Medical Centre in Braintree. 

It’s easy to forget the unrelenting pressure that they are all under and the volume of calls that they have to answer on a daily basis.  

The doctor I spoke with went out of her way to help me after days and nights of painful coughing and difficulties with my breathing. She even phoned back three times when my phone signal cut us off. 

I can’t thank the doctor and the kind reception staff that I spoke with enough. My coughing is easing and I am breathing a lot easier. 

Knowing that there are good people who really care about the people in our community and our wellbeing makes such a difference. 

Thank you all for being outstanding and for taking the time to listen, and be here for me and us all, when it really matters.

You are all officially awesome.
GP surgery review: blandford-medical-centre
Title: Very unhelpful
Rating: 1 out of 5
Visited: September 2022
Very rude, nurse fabricated what happened in the consultation, there was no sympathy or empathy.  Made situation worse. no compassion.
Surgery has really gone downhill.
Had been with surgery for over 44 years and will now move.
GP surgery review: blandford-medical-centre
Title: Wonderful staff
Rating: 5 out of 5
Visited: August 2022
I cannot express how brilliant this surgery have been. Honestly, the whole team - reception, nurses & doctors. They have truly gone above and beyond, and nothing has been too much trouble for them. I admire the fact, that you are not rushed off the phone, whether it be a call to the receptionist team, or a doctor calling you. I'm also so impressed that I've been seen by the doctors and nurses as and when needed. Genuine praise to the surgery itself. Keep up the fabulous yet thorough work that you all do.
GP surgery review: blandford-medical-centre
Title: Good experience
Rating: 4 out of 5
Visited: August 2022
Had a quick and professional appointment with Dr.Hale followed by diagnosis and treatment and followed up advice.
GP surgery review: blandford-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
Having had my family join this surgery within the last year, we really have found all the staff - Receptionists, nurses and doctors to be super efficient and helpful. Everything really has run smoothly from day one. We as a family, very much appreciate you all. Please keep up the high standard of care.
GP surgery review: blandford-medical-centre
Title: First visit very impressed
Rating: 4 out of 5
Visited: August 2022
I was reluctant to leave my old surgery after 25 years but moving house left me no choice. 
My phone query to this surgery  was dealt with efficiently and my first visit ( for a blood test) went very smoothly. The receptionist, phlebotomist and pharmacy staff were very pleasant and very helpful which is a relief as I suffer with extreme anxiety. 
My prescription was dealt with promptly in the adjoining pharmacy and I feel that in an age of constant complaining, all staff that dealt with me today deserve high praise and appreciation.
GP surgery review: blandford-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: July 2022
I can't praise this GP practice enough. They truly are fabulous. I love that the receptionist team are super polite and helpful, and honestly nothing is too much trouble. The Doctors and nurses are all fabulous, and honestly go above and beyond. They really do care, and give you the time of day. Never rushed out of your appointment. It takes as long as it takes. Including phone call appointments. The fact that they listen, support, are ultra efficient and thorough - is truly a credit to all of you within that surgery. Thank you, to each and everyone one of you. Keep up the wonderful work that you all do.
GP surgery review: chelmer-medical-partnership
Title: Illogical booking systems
Rating: 3 out of 5
Visited: April 2022
Can't book appointments online. Try by phone like everybody else. Takes ages to get through. Test results - told to phone. Same problem. Really don't understand why they can't make use of available online services through NHS app. Would take pressure off phone service. I would really like to understand how covid has prevented the  online booking service they used to use.
GP surgery review: chelmer-medical-partnership
Title: Bit too harsh on Appointment Times suddenly..
Rating: 3 out of 5
Visited: January 2022
My mother needed a lift to the surgery, to get there from where we live especially in the mornings - one has to leave early as traffic in Broomfield road is very hectic.  However today she turned up 15 minutes late (plus 5 minutes waiting in reception for another person on arrival) due to single file traffic in that road and as a result she was turned away for her blood test even though there was no one else waiting around.  I think a little bit of understanding would have helped in that situation given that not all appointments take place on time on arrival for the patient and that such traffic can cause delays getting to the surgery on one of hte bussiest roads in Chelmsford.    Personally I think the surgery should only be restricted to those living locally - will look to change thir GP's now.  Shame as my parents think the doctors working at the GP are very good.
GP surgery review: milton-road-surgery
Title: My experience
Rating: 2 out of 5
Visited: December 2023
The doctors do not listen. I had to repeat the same thing over and over. It is impossible to see the same doctor twice and overall just poor customer see
GP surgery review: milton-road-surgery
Title: My experience
Rating: 2 out of 5
Visited: December 2023
I don't think it is fair that my medications were stopped and i struggled for 2 weeks to get a medication review, after 2 weeks i was told to complete an econsult. My medications are not new and the dose has remained the same for over a year. Not having access to my medication means i become unwell, don't sleep with enhanced pain.
Once i used econsult the issue was resolved quickly. Patients should be informed to use econsult instead of trying to get a face to face appointment with a gp
GP surgery review: milton-road-surgery
Title: My experience
Rating: 1 out of 5
Visited: December 2023
No polite, no helpful Staff working there. Receptionists and also doctors. 
Very bad expierence past last two years
GP surgery review: milton-road-surgery
Title: My experience
Rating: 3 out of 5
Visited: November 2023
The waiting time for appointments which are mostly still over the phone which I feel unnecessary anymore , no time frame ever given for the phone call
GP surgery review: milton-road-surgery
Title: My experience
Rating: 5 out of 5
Visited: November 2023
Very friendly reception staff, happy to help you. There wasn’t a doctor available to see my baby when he was unwell so they were able to send me to a nearby surgery, really happy with the service.
GP surgery review: milton-road-surgery
Title: My experience
Rating: 1 out of 5
Visited: November 2023
Rating- Minus one star.  NHS has been urging us to “get ready” for the shingles vaccine. Well,  I was ready and so was my husband. Unfortunately, this surgery was not ready so when we dutifully attended our appointments there was no vaccine. No, there isn’t a shortage; It hadn’t been ordered. Well done College Health LIMITED- very limited indeed. Why are you advertising for more patients when you are incapable of looking after the ones you’ve got?
GP surgery review: milton-road-surgery
Title: My experience
Rating: 5 out of 5
Visited: November 2023
The Doctor was very kindly he listened to me talking about my concerns about my children with a lot of patience and gave me good recommendations and advice. he is very charismatic and a good doctor.
GP surgery review: milton-road-surgery
Title: My experience
Rating: 4 out of 5
Visited: November 2023
The receptionist stand out for me because they are doing a good job, but the doctors are not visible to see  or be able to get appointments. I still pray for all nhs because I know what you going through. Hope things will be better.
GP surgery review: milton-road-surgery
Title: My experience
Rating: 5 out of 5
Visited: November 2023
I wasn't forced to wear a mask or leave, despite having my asthma card. I was allowed entry, they were pleasant and quick.
GP surgery review: milton-road-surgery
Title: My experience
Rating: 5 out of 5
Visited: November 2023
Helpful were interested in my concerns and followed up with help and further services. Thank you for being helpful and attentive.
GP surgery review: thurrock-health-centre
Title: My experience
Rating: 1 out of 5
Visited: December 2023
I don’t usually leave any feedback because I know the system and I know I have to be patient and insist as much as I can.
I had an ultrasound on 9th of December and today 23rd of December and still waiting a text from GP with my results. My results were sent to Gp on 10th and I called myself to the medical centre to find out what happened as the Gp didn’t bother..they just said to wait.
Finally they “located my results” but I still have to wait for their text..this was on 20th. My attempt on 15th to find out what happened failed.
I know all the specialist appointments takes time but with if I’m waiting for no reason it’s making me very disappointed.
GP surgery review: thurrock-health-centre
Title: My experience
Rating: 5 out of 5
Visited: December 2023
The doctor was really nice, took her time to listen to my concerns and made my daughter feel understood and safe
GP surgery review: thurrock-health-centre
Title: My experience
Rating: 5 out of 5
Visited: December 2023
This occasion was good from the moment I started through to the conclusion of the issue. The help and support I got was as expected. Cannot fault the service over the past few days of help. Praise where it is due, I am honest enough to criticise if needs be. This time I have no complaints. Thank you THC and the staff involved in my care
GP surgery review: thurrock-health-centre
Title: My experience
Rating: 5 out of 5
Visited: December 2023
I called in on the day and I got an appointment. It was really great. I had to use the online service but it was amazing. The doctor called me back that day and look at my son so very good service.
GP surgery review: thurrock-health-centre
Title: My experience
Rating: 1 out of 5
Visited: December 2023
Once you actually get an appointment it’s ok, but the process of getting one is ridiculous. Would any commercial organisation ask all their customers to arrive at the same time? You make everyone call at 8am for appointments, which means I can never get through to cancel when an appointment is no longer required. You really cause your own issues with your silly policies
GP surgery review: thurrock-health-centre
Title: My experience
Rating: 1 out of 5
Visited: December 2023
Dr a spook to was very helpful  but tale of two half medaction prescribed that I am allergic to and a week later still no correct percrisption given
GP surgery review: thurrock-health-centre
Title: My experience
Rating: 3 out of 5
Visited: December 2023
You issued my prescription but called instead of texted. It sounded like I was on the speaker I could barely understand what was being said.
GP surgery review: thurrock-health-centre
Title: My experience
Rating: 2 out of 5
Visited: December 2023
No appointments as per usual, not even after referral from 111. Only option given is accident and Emergency!
GP surgery review: thurrock-health-centre
Title: My experience
Rating: 5 out of 5
Visited: December 2023
I was lucky to be seen, after I made a call in the morning, by a nurse who's been great as she sent me for further investigation.
GP surgery review: thurrock-health-centre
Title: If you want high blood pressure, register here!
Rating: 1 out of 5
Visited: November 2023
Without exaggeration this is the worst place for GP services I have ever experienced.

You can ring early morning for a same day appointment - I have never tried as I work in London so cannot wait until around 9am, that's if you're lucky to have got through that early and to then be told there's no appointments and then get in to work 2 hours late! Russian Roulette do, or don't get an appointment?!!

Of course you can book an advance appointment, and for that privledge you wait two weeks and, get this, it's only a phone call and you won't get a time so, if you work you are likely to miss the call or, you company may not allow personal calls.

Some of receptionists are patronising and the doctors are not much better, they really do raise my blood pressure.  They just do not care and I really could go on endlessly with this and how dreadful they really are.  I registered because the opening days and hours thinking I would be more likely to get support when I needed it, how very wrong I was so please don't make the same mistake I did.
GP surgery review: beacon-health-group-danbury-medical-ctr
Title: Waiting for an appt forever
Rating: 1 out of 5
Visited: April 2022
Awaited 5 months for an annual medicine review appt by phone. Ahead, I double checked with surgery to ensure they had the correct number for me  On the day of tel apt I waited 7 hours for the call (apt was to be on 28.4.22 at 10:40 am), notifying staff by email that no-one has contacted me throughout. Call never came. No apology. No notification on when an alternative appt will be offered! To note, it was the surgery who set this appt up as they said they can't renew medicines without annual reviews... I waited 7 hrs & nothing. Staff used to complain when patients missed appts. What happens if staff don't bother? Also impossible to get through to anyone on phone or book GP appts. Why not release GP appts online so people can book direct as they can't get through on phone.
GP surgery review: beacon-health-group-danbury-medical-ctr
Title: Communication is very poor.
Rating: 1 out of 5
Visited: March 2022
This group has the same telphone number for all members of it's group, but appears to only have a single person answering the line.
I know this saves the group money, but having to wait 40 minutes to an hour for them to answer the phone is unacceptable, perhaps the NHS could look at the call logs and see what the wait time is.
I feel that this could have a severely detrimental affect to patient care, not many people ring up unless they really have no other option, the Tone of Voice and  apparent difficulty in staff using there own system is deplorable. I can understand that this group is under pressure, but this type of service is not remotely acceptable.

The medical staff are very good  and pleasant, but the office / administration seems to have severe problems, slow to process hospital and blood tests, unable to take and follow instructions on which phone number to call.
GP surgery review: beacon-health-group-danbury-medical-ctr
Title: Exceptional Service
Rating: 5 out of 5
Visited: March 2022
Today I phoned my surgery  to book an appointment for my wife and myself.
I didn’t have to wait long before I connected with reception.
The staff member was very professional,understanding and nothing was too much trouble.
I felt I was heard and my requests were all taken care of.
I am extremely satisfied with the way I was taken care of today.
Thank you.