janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: maylands-healthcare
Title: I have no idea what is going on
Rating: 0 out of 5
Visited: January 2023
Everything is really annoying me right now. I'm deaf and I can't make an appointment on the NHS app, it said that I do not have any permission from the GP Surgery and they said they don't have any record of me.  
Staff at the surgery and I had quite a disagreement, I told them that I'm deaf and I can't talk on the phone, they didn't seem to care and suggested that I should get someone else to phone.  
I have no idea what is going on but I'm defo changing the GP, I feel like the doctors are useless and they kept saying the same thing (No Offence) they don't check on me, I told them that I had allergic reactions, and they didn't even bother to check it and they just let me go just like that.
GP surgery review: maylands-healthcare
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Once your appointment is scheduled, the doctor and nursing team is very efficient at Maryland’s. I fell poorly in November and the service since then has been impeccable. My doctor has gone above and beyond to help me and I am extremely grateful. Our doctors and nurses are working under extreme pressure and many constraints, but despite this, they have remained dedicated. Thank you.
GP surgery review: maylands-healthcare
Title: Appointments
Rating: 1 out of 5
Visited: December 2022
I have now been waiting on the phone for over 1 hour trying to get through to get an appointment. Surely there can’t be that many people in front of me? How are you supposed to get an appointment? This is also my 2nd day trying for one, probably quicker to just go to A&E as that’s where we will all end up the way this practice is going!
GP surgery review: rainham-health-centre
Title: Not helpful
Rating: 1 out of 5
Visited: June 2022
My elderly parents are patients of this health centre and are unable to get a face to face appointment.  They are both hearing impaired finding it difficult to communicate by phone.  The staff have not been helpful or taken their particular needs into consideration so they have now suggested that I have the telephone appointment for my mother instead.  I think this is very unsatisfactory.
GP surgery review: rainham-health-centre
Title: Would not recommend
Rating: 1 out of 5
Visited: June 2022
This surgery is so poorly run I would highly discourage anyone from registering here. 
The wait times for a doctor are ridiculous and even then the chances of getting a face to face appointment are slim to none. 
If you call the surgery for an emergency appointment at 8am you will not get one even if you get through at 5 past because priority is given to people who physically turn up at the surgery at 8am. This is however ‘not allowed’ yet they get the appointments. 
If you call the surgery at any time of the day please expect the phone to ring and ring for at least 5 minutes before anyone actually picks up. 
I can’t say the staff are rude or unprofessional but they are very unhelpful, the attitude is ‘there’s nothing I can do’ when trying to help with an issue. No one willing to put themselves out and help you, which you would expect is standard when it comes to the health of yourself and young children. 
I have tried for 3 weeks to get a face to face appointment and have been brushed off every time.. this is for my 2 year old son who has a skin condition, which has got considerably worse over the 3 weeks. I have been told to call 111 or take him to a and e… the answer to everything apparently.
GP surgery review: rainham-health-centre
Title: Very good practice I
Rating: 5 out of 5
Visited: June 2022
I have been using this surgery for some time, I can honestly say that I’ve never had any issues. I have always been treated with a smile,the staff are very friendly and accommodating,I do feel they always working hard for me, thank you girls, you’re the best , in my eyes.
GP surgery review: rainham-health-centre
Title: Awful Practice
Rating: 1 out of 5
Visited: May 2022
Very Disappointed with the service of this practice.
Attended on 13/05/2022 for an Ophthalmology appointment, due to the expectation I would have a cyst on my eyelid removed, I followed the instructions that I would not be able to drive and should travel by other means (meaning as I live in Dartford I had to travel 2-3 hours on Public Transport to Rainham)

I was by the doctor (I will not name him here) who examined my condition and stated I had several cysts and that he would be doing any surgery, and that this was a triage.

I explained my situation, and that I had travelled 3 hours to get there, and was disappointed I would only have a 5 min triage (and his stating he would refer me for surgery as I would require local anaesthetic) to which he stated abruptly "well you're not dying and it's not an emergency" regarding the potential long wait I would have for a referral and when I asked why I was referred to Rainham when I live in Dartford/Bexleyheath, he stated he did not know and insinuated it was not his problem.

To date 27/06/2022 following leaving the clinic I have NOT received a referral notice regarding potential surgery

As someone who suffers from Severe Anxiety, having to travel to the Surgery via transport for 2-3 hours to have my time wasted on a 5 minute triage, and the way I was spoken to by the doctor was extremely disappointed.

I would not recommend this to others.
GP surgery review: rainham-health-centre
Title: Disappointment
Rating: 3 out of 5
Visited: February 2022
Today I visited the Rainham Health Centre, to register my family. This is the  GP that is closest to my house ( 0,4 miles). But I have been told that I don't live close enough to register with them. Could you please tell me where else I could register ?? There is no GP closer than yours. To be honest I am very very frustrated and I don't get why the postcode matters.
GP surgery review: the-rosewood-medical-centre
Title: Practise Nurse lovely
Rating: 5 out of 5
Visited: October 2022
I had such a lovely experience today seeing the practise nurse.

She was friendly, listened to me and was professional at all times.

Thank you!
GP surgery review: the-rosewood-medical-centre
Title: Urgent Appointment
Rating: 2 out of 5
Visited: October 2022
Phoned my GP for an appointment for my husband. They had none so the receptionist suggested an appointment through The Hub. She said it was important for him to be seen.Got there at the correct time to be told it was a phone appointment. It was no such thing as no mention of phones was made,ever. I would have refused anyway as you cannot assess,or dress, a skin tear over the phone.He is diabetic so my receptionist wanted him seen, face to face. The woman refused to let us in,saying he would be called. He wasn't! Why couldn't he be seen as we were outside the door? This is very uncaring. Why are they there?
GP surgery review: the-rosewood-medical-centre
Title: Brilliant Practice
Rating: 5 out of 5
Visited: February 2022
Receptionists very helpful.  Doctors and nurses are great.  Had an appointment yesterday with the practice nurse.  Before I even got home I had a call to say my referral letter was ready for collection and I am booked in for further tests next week.
Cannot recommend them highly enough.
GP surgery review: london-fields-medical-centre
Title: Prescription not processed yet again
Rating: 2 out of 5
Visited: April 2022
Went to collect my repeat prescription and it as usual it hadn't been sent through from the practice. This has been an ongoing issue for years. Just been diagnosed with cancer and found this this really upsetting on top of everything else. Had to very strongly advocate for myself but am very upset. It's very hard t get to see a GP and whatever is going on here since the pandemic is not working for patients.
GP surgery review: london-fields-medical-centre
Title: Amazing Practice
Rating: 5 out of 5
Visited: February 2022
I last visited in February 2022.  I had blood work after surgery and post follow-up. 

An amazing surgery, experienced and friendly staff who go over and beyond to help me.
GP surgery review: london-fields-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: January 2022
The practice never ceases to amaze me. The reception and admin staff are really second to none. I have been registered here with my family for over 15 years and they continue to provide exceptional service despite what they are currently up against. I just want to say a huge thankyou.
GP surgery review: queensbridge-group-practice
Title: Highly recommend
Rating: 5 out of 5
Visited: March 2023
If you live in hackney defo register here! Super nice doctors and reception team! I needed an appointment and I was yet to register. They was able to register me on the same day and get seen within couple of hours !
GP surgery review: queensbridge-group-practice
Title: Great Service
Rating: 5 out of 5
Visited: February 2023
My mum was unwell and she really needed to see a Gp, we called in the morning and was able to get a same day appointment. Her gp was really polite and kind. The reception were super friendly ! Amazing Team
GP surgery review: queensbridge-group-practice
Title: Rude customer service
Rating: 5 out of 5
Visited: February 2023
I called the surgery this morning and spoke to an operator asking a possible call back from my GP to find out results about my X rays. Much to my disappointment she replied to me in one line “the on the day appointments are booked now so you can call back tomorrow morning at 8:30 bye”. She then put the phone down on me without allowing me to add a single word let alone explain my current health and state of emergency. I found her extremely rude and very disrespectful. I am extremely disappointed and will sort to register an official complain about this rude operator to my GP and to the appropriate authorities.
GP surgery review: queensbridge-group-practice
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
Great practice with helpful staff and great doctors. My whole family have been with the practice for many years and we are very happy with the service we receive.
GP surgery review: queensbridge-group-practice
Title: Booking system terrible
Rating: 2 out of 5
Visited: January 2023
I recieved a text message to book an appointment with the Dr and to call as close to 8:30 as possible. I tried calling then but there were 30 people in front of me in the queue and I had to got to work.  I tried again at 9:00am and the situation was the same. Throughout the day I called numerous times and there was always a long queue. 

At 16:30 I found time to wait (I was number 9). I was om hold for 30 minutes. When I did finally speak to somebody they were extremely unhelpful and told me I needed to book an online consultation. I asked her to talk me through how to do this because I have had problems with it previously but she was reluctant to and said: this is why there is a long queue. 

Her attitude was disgusting and rude, particularly given how long I had waited and given the fact that I had been trying all day.

This service and staff training need to be reviewed.
GP surgery review: queensbridge-group-practice
Title: sweet nurse
Rating: 5 out of 5
Visited: December 2022
my mum is elderly and vulnerable i always bring my mum to have her bloods taken and the nurse that takes blood is so sweet and caring and patient with my mum thank you
GP surgery review: queensbridge-group-practice
Title: Lovely little doctor I saw
Rating: 5 out of 5
Visited: December 2022
The doctor that saw me was so professional and lovely I was happy with my consultation and she had the sweetest face! Thank you
GP surgery review: queensbridge-group-practice
Title: Ridiculously poor service.
Rating: 1 out of 5
Visited: December 2022
Doctors has failed to go back to normal since COVID. Whenever you call there’s a message stating a doctor is sick. Impossible to get hold of them on the phone lines (I’ve been sat in position 1 for 50mins this morning) you have to be pushy about having a face to face appointment. Most ridiculous practice in the area!
GP surgery review: queensbridge-group-practice
Title: Very good repeat prescription service
Rating: 5 out of 5
Visited: December 2022
I am so happy with the service I receive they always do my prescription on time and I can always collect from the chemist or in surgery its great having options.
GP surgery review: queensbridge-group-practice
Title: Very caring
Rating: 5 out of 5
Visited: December 2022
I just wanted to say thank you for always caring for me I have multiple health problems and you always help me out and thank you for reception team for helping me.
GP surgery review: richmond-road-medical-centre
Title: Best practice I’ve ever experienced
Rating: 5 out of 5
Visited: September 2022
I am so impressed and grateful for the Richmond Road surgery. It’s easy to get an appointment to speak to a GP, members of staff are knowledgeable and kind, and any concerning medical issues are escalated as appropriate. Getting my flu and covid jabs took (literally) less than 2 min. Hands down the best practice I’ve ever been registered at - thank you!!
GP surgery review: richmond-road-medical-centre
Title: Awful. Hardly accessible
Rating: 1 out of 5
Visited: May 2022
Impossible to get an appointment. Literally the only way to get it is to call them 8-9am  and you can only book an appointment for the same day. If you cannot get an appointment they just tell you to try again next day. Admin is a mess. No follow ups, no one knows what is happening. Everyone tells different things.
GP surgery review: richmond-road-medical-centre
Title: Excellent practice and service
Rating: 5 out of 5
Visited: February 2022
I haven't had to use the GP often but I have to say this practice has been excellent so far. I was able to get appointments very easily and all the staff from receptionists, doctor and nurse were very friendly and great at their jobs. I had an appointment for a cervical smear and bloods today and the nurse was excellent and deserves praise for this. Thanks again for the wonderful care!
GP surgery review: ilford-medical-centre
Title: Very efficient
Rating: 5 out of 5
Visited: September 2023
Very quick service. Been there few times and have been seen straight away. The telephone surgery is great as well. The nurses are absolutely brilliant so is the pharmacist.
GP surgery review: ilford-medical-centre
Title: Efficient
Rating: 5 out of 5
Visited: September 2023
Went in for flu and covid jabs. Streamlined from entrance to exit. Well organised same as last year in and out within 15 mins.
GP surgery review: ilford-medical-centre
Title: Amazing nurse and Dr combined care
Rating: 4 out of 5
Visited: August 2023
I cannot thank enough the patience, skill and expertise of the nurse today who made me not only feel at ease in a difficult situation but also was creative in seeking a solution. The Dr who joined us was highly experienced and communicative. Together they achieved an outcome which had evaded others - I am sincerely grateful to both of them. Would highly recommend.
GP surgery review: ilford-medical-centre
Title: Must be worst surgery in Redbridge
Rating: 1 out of 5
Visited: August 2023
On Hold for nearly two hours (number 6 in queue). Receptionist could not help, said a colleague would call me within an hour. Never received call. This happens all the time.
GP surgery review: ilford-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: May 2023
The reception is terribly rude, they don’t listen and she hang up the phone without finishing my sentence .When you order for repeat prescription they don’t care if you run out of your treatment.
GP surgery review: ilford-medical-centre
Title: Registration help
Rating: 4 out of 5
Visited: May 2023
Would like to thank the registration lady for sorting out a confusion over my baby reg with another surgery with baby reg at Ilford medical centre she went out of her way to help when my own surgery didn’t want to help. I even asked her if she could go and train the staff at my surgery. She was professional and as promised returned my call. Thank you if it wasn’t for her my baby would have been left without medical card.
GP surgery review: ilford-medical-centre
Title: Poor service. Unhelpful receptionist
Rating: 1 out of 5
Visited: May 2023
I order prescriptions for my parents. This has worked well for 5 months. Today the practice sent a text, at 17.05, asking me to confirm online. But "the website is turned off at 5.30pm" - untrue, as ir was already switched to "out of hours" mode when I tried at 5.10pm and was redirected to NHS 111. And the unhelpful receptionist refused to accept confirmation over the phone and suggested I should come in "with a written note.
GP surgery review: ilford-medical-centre
Title: Worst experience
Rating: 1 out of 5
Visited: April 2023
My wife called them for my daughter, she was crying for a 3 hours nonstop. The lady on the reception said Doctor does not want to see you, you can go to pharmacy. After i called them back to ask them how you can say doctor does not want to see and she said doctor is working half day that's why bla bla. It's unacceptable and you can ready all reviews on good for that centre. And NHS has to make some changes. I am living that area for 3 years and i never seen any positive things about that center.
GP surgery review: ilford-medical-centre
Title: Great improvement over the last few weeks.
Rating: 2 out of 5
Visited: March 2023
We are returning citizens and have registered with the practice a year now.
Our experience up February has been very poor:
We were not invited for a general face to face meeting and a check-up. We were asked to come for a blood pressure check and sent for blood tests. We were told the results were available on-line. 
We were asked to sent copies of our medicines and had a phone as the reason for each tablets or eye drops. 
The whole was put on repeat prescriptions and sent to the chemist.
My spouse had terrible pain in the thumb joint and the consultation was done on-line with a anti-imflamatory gel was prescribed.

We have seen a marked change over the last 2-3 weeks.
My wife called in for an acute pain. She was asked to come to surgery and was given a full treatment. The simple meeting with GP makes a big difference.

Having been asked to check my bllod pressure and post the results on-line, I was telephoned to be adviced that the GP will prefer to pressure to be lowered and has prescribed a new pill.

We wrote to advice of a change of address and got an acknowledgement that our data has been changed within 24 hours.

We hope this standard of care showed recently is maintained by the team.

Kind regards

Ayoob & Sooraiya Rawat
GP surgery review: ilford-medical-centre
Title: Blot on the medical landscape of United Kingdom
Rating: 1 out of 5
Visited: March 2023
This surgery was our default choice, due to catchment area and proximity to our residence etc. The service has seldom been kind and professional (they have been on two occasions, will not lie), most times they make us feel shockingly un-welcome, encouraging more to stay away from them or not bother them. Right from their telephone etiquettes to their behaviour, they are the epitome of unprofessionalism and ill mannerism, very un-British! To ease pressure, a simple online request to issue an open referral for my child so that I can consult with a private practitioner hasn't been issued in the past 20 days! I am literally speechless. NHS should really reconsider an overhaul of this practice starting with better management staff.
GP surgery review: oak-tree-medical-centre
Title: Good Practice
Rating: 4 out of 5
Visited: June 2023
B12 injection was carried out professionally and on time. The only issue with this practice is that some of the admin staff need a course in customer service.
GP surgery review: oak-tree-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: June 2023
Practice has gotten much better now as we are able to get through to the phone, doctors call back when we have a telephone appointment and also much easier to get an appointment.
GP surgery review: oak-tree-medical-centre
Title: Thorough Service
Rating: 5 out of 5
Visited: May 2023
Impressed with doctors’ range of referrals - for series of blood tests, x-rays, MRI and ultrasound scans. It is reassuring to know that all possible medical problems are being investigated, leading to a sound diagnosis and potential treatment. I have every confidence in a thoroughly professional team. Thank you!
GP surgery review: oak-tree-medical-centre
Title: Patient satisfaction
Rating: 4 out of 5
Visited: May 2023
If patient satisfaction is a language, the deputy manager has mastered it. Always cheerful and never fails to step up. Whenever myself or our family face an issue I ask to speak with the practise manager and only on this particular occasion did I come to know the person I speak to is in actual fact the deputy manager the one who has always come to the rescue. Thank you for continuously taking ownership. You are a true asset to the practise.
GP surgery review: oak-tree-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: March 2023
It’s impossible to get hold of anyone. Spent 1 hour waiting on 3 occasions (so 3 hours in total) only to be cut off and not even get through. From previous experience the receptionists are rude and miserable. Some serious management overhaul needs to happen. They don’t even respond to e consults despite encouraging the use. Absolutely shambles of a place, it never used to be as despicable as it is now.
GP surgery review: oak-tree-medical-centre
Title: the worse practice evere
Rating: 1 out of 5
Visited: March 2023
they don t help you with nothing, I am pregnant and i don t fell well. they don t answer for half day and when answered, they said to go online
GP surgery review: oak-tree-medical-centre
Title: Rubbish website and telephone service
Rating: 1 out of 5
Visited: March 2023
The website is misleading, it’s states surgery opening hours 8am - 6.30pm and you can make appointments telephone, online or in person. I arrived at the surgery 7.45am to make same day appointment for my elderly relative. The door posters state same opening times. At 7.59am the receptionist opened the door and asked if I had an appointment. I replied no, I need to make an appointment. Receptionist was advised they don’t open their doors until 9am and I need to go home and call the surgery for appointment. I challenged this due to the website and door posters opening information but she wouldn’t concede and closed the door. I called the surgery telephone line and it kept disconnecting me, after 15 tries I got through at 8.30am. 
Later that day after my relative’s appointment I tried to book advance appointment for myself for hospital referrals but the receptionist advised advanced appointments are no longer offered. They only provide same day appointments and you have to call in the morning. This is pointless as the telephone lines are too busy. I despise this GP practice, if another GP practice opened I would switch my family and I believe a lot of people would switch.
GP surgery review: oak-tree-medical-centre
Title: Contacting Practice
Rating: 2 out of 5
Visited: February 2023
cannot understand what is going on.  Wanted a GP telephone call for feeling depressed.  Rang at 8am, could not get through as engaged tone.  Rang 4 times, still nothing.  Called back at 9.30am.  Got through, then rang non-stop.  I started another call.  Exactly the same.  How can I get through, please?
GP surgery review: oak-tree-medical-centre
Title: Worse service
Rating: 1 out of 5
Visited: December 2022
I tried many times of phone appointment bt always beep ringing. I tried online appointment sometime before bt had only phone call from doctor. Many times waiting for blood test results for 3-5 weeks. M diabetic person it's tuff fir me to get appointment always