janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: horizon-healthcare
Title: Great Healthcare provider
Rating: 5 out of 5
Visited: May 2023
Always had excellent service. I am not one for attending face to face and prefer to do online requests etc. The app is great, I can book appointments, request medication etc... the review system is excellent, always on time and as I can monitor my blood pressure and Blood Glucose at home, I can just send in my readings. Blood tests are organised and I can see results as part of my medical records. 
Brilliant
GP surgery review: horizon-healthcare
Title: Great service
Rating: 4 out of 5
Visited: May 2023
I rang for an appointment on 5th May and was helped by a lovely receptionist. He listened to my request for a female gp and sorted an appointment. He was extremely friendly and helpful.
My appointment was at 8.50 and the GP was attentive and put me at ease despite the worries I had. 
I appreciate that you request no identifying information is included but I also hope that you can ensure that the staff involved get the recognition they deserve. They are a credit to your surgery
GP surgery review: horizon-healthcare
Title: Made me feel welcome and at easy
Rating: 5 out of 5
Visited: May 2023
Thank you so much! From the person that took my call, to the receptionist that checked me in and the Doctor that saw me- I cannot fault how I was dealt with today! I was clearly nervous as I knew I needed an examination, the Doctor put me at ease straight away. The call back option on the phone this morning was convenient. The call handler asked about my symptoms and was aware that I needed to be seen as soon as possible. Nice to have a positive experience when coming to the GP
GP surgery review: horizon-healthcare
Title: Great receptionist
Rating: 5 out of 5
Visited: November 2022
Big thank you to the receptionist at Horizon surgery, went out of her way to get me my prescription today, I appreciate you're help.
GP surgery review: horizon-healthcare
Title: Simply awesome.
Rating: 5 out of 5
Visited: October 2022
I have only been registered with this practice for 4 months. In that time I have been seriously well looked after. Put forward for all well person checks. Promptly obtained appointments. I cannot fault their service, bedside manner and overall professionalism. They all are incredible and do not hesitate recommending this practice for future potential patients. Thanks for everything.
GP surgery review: horizon-healthcare
Title: Problems
Rating: 3 out of 5
Visited: October 2022
Wanted to make an appointment to discuss urgently needed pain relief, nothing available to book until next week,nothing to signpost to alternative way of resolving this issue,not helpfull .
GP surgery review: horizon-healthcare
Title: Excellent system
Rating: 5 out of 5
Visited: August 2022
After making phone call at 8.00 a.m., having spent the long weekend stressed regarding the significance of my symptoms, I had an appointment provided at 09.10 a.m, was seen by a female doctor (without requesting, which was much appreciated due to the nature of my symptoms), was examined with reassurance and advised that my prescription would be available at my designated pharmacist (no paperwork required), with a follow up appointment in two weeks arranged immediately to be seen by the same doctor. I collected the prescription at 10.30 a.m. and took the first tablet at 11.30 a.m. What more can anyone ask for. As a society, we should show our appreciation of what is working well within our health service.
Thank you to all involved.
GP surgery review: macklin-street-surgery
Title: Get a Doctor you can see
Rating: 1 out of 5
Visited: September 2023
After being with this surgery for 30+ years I feel it’s time for me to change Doctors. The Doctors and Nurses are great if you can get an Appointment!
 I have found it absolutely impossible to get an appointment for my granddaughter to see a Doctor. I have repeatedly called to get an appointment but always met by the most rude and discourteous Receptionists always moaning telling me all Urgent appointments are taken for today and I can only offer you an appointment for 2 weeks today No Other day must be exactly 2 weeks to the day which are also all booked! 
Then being told to phone again tomorrow and maybe you will be lucky to get an appointment. This would mean I have to keep my granddaughter off school only to be told exact same thing the next day and the next day………...
 Please, please, don’t try and tell them you don’t want an Urgent Appointment just an appointment with a Doctor for Any day will do! You will then have to listen to them moaning what a busy surgery this is and they only have so many urgent appointments and can only book appointments for 2 weeks to the day. It’s not their fault whinge whinge and more whinging. 
I have many friends who had Doctors in the Allestree area who say how lovely the receptionist are and always helpful to book an appointment with a Doctor which doesn’t have to be 2 weeks to the day you call! 
Maybe the grass will be greener
GP surgery review: macklin-street-surgery
Title: Brilliant practice manager
Rating: 5 out of 5
Visited: July 2023
Just changed my elderly mum’s GP practice to Macklin St. surgery from one of the worst surgeries (not named here but the press had reported on them).    The Macklin St. practice manager and her deputy are incredibly approachable , helpful and responsive on the run up to swapping surgeries. This comment made on the basis of multiple communications - so not a one off experience.   
On the 4 times I’ve been into the surgery , the reception team have been friendly and helpful…… and they smile! What a breath of fresh air.  My mid day telephone calls have also been answered quickly and efficiently. 
The first appointment with a doctor to get mums repeat prescriptions sorted out was arranged quickly, unhurried and the doctor genuinely compassionate , honest , pragmatic and helpful.  Such a change from the my mum’s last surgery. 
Thank you!
GP surgery review: macklin-street-surgery
Title: Excellent care and guidance at critical point
Rating: 4 out of 5
Visited: July 2023
Having identified a problem with my xray, one of the doctors called me out of hours and asked me to go down to the surgery that evening to see her.
She gave all the time my wife and I needed to discuss my cancer and further tests. She immediately referred me to the Thoracic Consultant Surgeon. Three months later the cancer was gone. This is a very personal note and I will always remember the deep and attentive medical care I received to get treatment underway with haste.
GP surgery review: macklin-street-surgery
Title: Difficult to get an appointment, but great team of doctors
Rating: 4 out of 5
Visited: February 2023
On many occasion I have rung the practice at 8am precisely, only for the phone to ring, and then cut out. Over and over I will redial for the same thing to keep happening. 30 minutes later after finally managing to get through to a queue I am told there are no more appointments. 
On other occasions I have been unsuccessful in getting through at all. 
The four occasions I have been able to make an appointment, the team were very professional, and the GP's caring and thorough. They didn't rush me or make me feel like I was wasting their time. They have encouraged input into the care asking what I feel like I need, and listened. Referred me to other services as needed quickly whilst managing expectations. 
Other than the difficulty obtaining an appointment, it seems quite difficult to get follow up appointments. That may be down to my lack of experience with GP surgeries however if this is the case, it should be explained better by the GP how and when to book a follow up appointment. The other downside would have to be the reception team. I have had occasions where I have needed an appointment, been unable to get through on the phone, and gone to the door to be told try again tomorrow, or appointments can only be made by phone. I understand the covid regulations however on numerous several occasions I had no phone available to make a call. I was not pointed in any other direction of where to receive help. 
Most recently, I tried ringing at 8am, could not get through on the phone, the call constantly dialing out. At 8:45 I gave up and made my way to the walk in center hoping to be seen, due to staff shortage I was redirected to the GP. Went to the surgery to ask in person as I could not get through on the phone, to be told no appointments available, try again tomorrow, and that the surgery was only open half the day. Redirected to the walk in center (where I had already been) and ended up going to a&e to be seen. 
The practice would benefit from the online system being reintroduced to be able to email, or book appointments online to free up the phone line. Strongly considering leaving the practice for one that is running their online systems as these seem to be more efficient from experience.
GP surgery review: macklin-street-surgery
Title: Helpful and caring reception staff
Rating: 0 out of 5
Visited: December 2022
I have lost my voice due to a respiratory infection and needed a sick note.  
I can't call on the day as advised. Reception staff were very understanding and listened to my needs and provided me with a solution, ensuring I would be contacted to keep me informed and if required would open up a text contact so that I could respond if needed.  
All was sorted quickly and efficiently. Thank you
GP surgery review: macklin-street-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: October 2022
I phoned at 8am on a Monday and didn't expect to be able to speak to a GP as I know it's a really busy time. Not only did I speak to a medical student with the GP listening on speaker phone, I was offered an appointment that same morning. Wonderful service, thank you so much
GP surgery review: macklin-street-surgery
Title: great receptionists
Rating: 5 out of 5
Visited: October 2022
whilst waiting to see my doctor i observed the receptionists at work.  They were always kind, calm and sensitive to the needs of clients. Not an easy job but done brilliantly.
GP surgery review: macklin-street-surgery
Title: Faultless
Rating: 5 out of 5
Visited: March 2022
I wanted to discuss an issue with my GP that was seemingly minor. Firstly I was able to get a phone appointment on the day very easily, just a short wait of around 8 minutes by ringing at 8. When the GP rang me, although my issues were relatively minor, she made me feel as though I was the only patient at the practice. She listened very attentively as I outlined,  at length, my worries, and was extremely empathetic. She was very thorough in her approach and treatment of my concerns and made me feel that I had absolutely done the right thing by contacting the surgery. She gave me as much time as I needed and that alone made me feel better than I had been. I had a similar experience with a different doctor in the previous month and felt that the care I was given was faultless. Every detail of my test results was explained and I was given as much time as I needed to understand what the issues were. I first registered with this practice over 30 years ago when my children were small. I could recall many many instances where the GPS have gone above and beyond to make sure myself and my family have received the best care possible. I can’t recommend them highly enough. This is the kind of GP surgery everyone should have access to.
GP surgery review: macklin-street-surgery
Title: Great service
Rating: 5 out of 5
Visited: January 2022
I am writing to thank your  Practice Manager 
For  the way he handled an issue I had,  he was efficient, friendly and very patient. My issue was resolved and the outcome has been extremely helpful thank you 
I would also like to add a thank you to your receptionist, they are always helpful and try to help in the best way they can
GP surgery review: osmaston-surgery
Title: request to close or change the reception desk
Rating: 1 out of 5
Visited: September 2023
they should close this place...i've been there since they restored it. I never got help from a doctor, only google assistant. no tests or referrals to specialists...
GP surgery review: osmaston-surgery
Title: Disgraceful
Rating: 1 out of 5
Visited: June 2023
I have been ringing the practise for the past 5 days at 08:00 on the dot and everytine I get the same answer! “Try again tomorrow at 8, all the appointments are taken up”. The receptionist are rude and have no sympathy, they do not even try to understand how much of a struggle it is to see a doctor. I had one receptionist hang up on me! They also say to come in and make an appointment, people are sick hence why they are calling and they need to come to the practise to make a appointment?! That is ridiculous! I also got told there are only 2 doctors in and once again it feels like the patients have to suffer because they do not have enough doctors. A waste of time!
GP surgery review: osmaston-surgery
Title: Awful bedside manner
Rating: 1 out of 5
Visited: March 2023
Got to see a doctor who was extremely dismissive. Told me they wouldn't give a sick note because I clearly wasn't disabled, did no examination nor ask any questions was told to take paracetamol and ibuprofen. Refused to write a fit note for quidance to give my workplace, stating that if my work cannot be understanding then I should get another job because yes at 50 years of age just getting another job is easy to to do. Was in and out within a few minutes. Rude, dismissive and if I was of an unstable mind I would have left there feeling there is no hope. Have now changed doctors and booked in to see a chiropractor for a full examination which obviously will cost me but doctors seem to want the money without actually doing the job. Wrote an email to the general practioner manager and have recieved no response at all.
Absolute waste of time. Place needs shutting down because they really don't care. I went in noone in the waiting rooms and carpark empty yet people are struggling to get appointments a disgrace to the hard working professionals that do exist. Avoid at all cost and I would highly recommend looking elsewhere for a sympathetic ear.
GP surgery review: osmaston-surgery
Title: Can't even book in advance now
Rating: 2 out of 5
Visited: February 2023
So rang to see if I could book an appointment for a day next week when I am not at work.its not important that I see someone the same day as it's an issue where I expect to be referred. Didn't even try to ring first thing as you can't get in the queue never mind get through. So I get through only to be told I can't book in advance I just have to ring at 8 in the morning, or call in at 8 to book for same day. Receptionist was pleasant and at the end of the day it's not their fault but this is just ludicrous. I've not been to the surgery for at least 3 years but have been told by a family member that for saying you can't get an appointment the waiting room is never full like it used to be. Seriously thinking of moving to a practice that is nearer to where I live.
GP surgery review: osmaston-surgery
Title: Appointments
Rating: 1 out of 5
Visited: January 2023
Stuck at this surgery because of where I live, told to walk to the surgery at 7.30 in morning to queue for an appointment, I suffer from copd and arthritis of the spine,its not possible for me to do that, thinking of moving to get away from this surgery
GP surgery review: osmaston-surgery
Title: Can't get to see a doctor ever ever ever
Rating: 1 out of 5
Visited: January 2023
It is impossible to get an appointment. My partner and I have  started phoning on the dot of 8am, and but when we get through, all the appointments are gone.  Why, then, is the surgery taking on new patients according to the NHS Osmaston surgery webpage?  And why are the car park and the waiting room almost totally empty now when they used to be rammed?
GP surgery review: osmaston-surgery
Title: some good experiences and some bad
Rating: 3 out of 5
Visited: January 2023
after reading all these reviews and through my own personal experiences, i dont completely agree that its a terrible practice, as i have had some amazing doctors help me when i really needed it, however, sometimes there are loads of issues with the callback system, i have recently ran out of a medication that i cant handle the withdrawls from, and i called the orderline to explain, and they said everything was okay and being sent through, then i get a message saying that it cant be placed, so i call up and i get a call back, they do ring twice which is good, but the hours in which are very varied, mine was 12-8, i am a deaf individual who struggles with callbacks and i cant figure out how to work the appointment thing on the app, so i am trying to make sure i get an appointment today or im off my medication for a while, which really cant happen, i wish that i was just able to message someone instead of waiting for a callback, and just tell them that im okay on my medication and that i just need the prescription, all other aspects are good but the problem with appointments would probably be lessened if they included messaging services, for people who just need checkins or like me who cant ring up at 8 and wait or they just cant hear the phone. overall an okay practice but defo needs to organise something better than callback services, i think many deaf patients would agree with me.
GP surgery review: osmaston-surgery
Title: Terrible Practice
Rating: 1 out of 5
Visited: November 2022
Only 3000 characters to review this place. Not enough words. Never seem to be able to get an appointment. Always get told to call back first thing in the morning but when you call in the morning you can't get through because of the queue limit. And if you are lucky enough to get in the queue by the time you get through all the appointments are gone and you are told to do the same thing the next day. They won't allow you to book a appointment in advance it's only on the day. But yet one of the rude GP's told me off because I rang to extend a sick note and she said I should'nt leave a gap between sick note. She also said if I ring again she won't sign me off and I need to get my work to sign me off. I complained to the receptionist when I called back and it seemed like she has a lot of complaints but her husband is one of the other doctors so nothing happens. I explained I can never get through so what can I do and she said I should pre book appointments. Such a terrible GP. I had to redial over 30 times first thing in the morning just to get in the telephone queue. Ridiculous. Going through mental health issues at the moment and contemplating seeking help, but then I'm worried that rude GP will just tell me off again or I just won't be able to get through to anyone which makes my depression even worse. Only came on here to look for another GP to register to and figured I'd leave a review whilst I'm online. Such ashame. I pay a lot of tax out of my pay but seems like I can even get a simple consultation in return. Feel sorry for the staff who have to work there and have no control in how it's run. Also feel sorry for the vulnerable people who must be suffering because of these terrible places.
GP surgery review: osmaston-surgery
Title: High demand is not a good enough excuse
Rating: 1 out of 5
Visited: November 2022
I've been trying to get an appointment for 9 days now, I've rang 22 times so far this morning but can't even get into the queue (as they only allow a small number in the queue.  I have to keep trying, so can hope to be in a qeueu .. so I can book 1 of the small number of appointments they allocate to patients in day only.. There is no advance booking of appointments tomorrow or the day after.

Expecting people to try their luck everyday, to hopefully get in a queue to hopefully get an appointment, ...  Knowing people will keep trying, harder and harder based on how desperate they are, shows a real lack of respect for patients... 

It's not the receptions fault, they do the best they can with the processes they are given, it's a failure of management processes and lack of empathy by the senior GPs.
GP surgery review: osmaston-surgery
Title: booking an appt
Rating: 3 out of 5
Visited: August 2022
I have received a letter from the practice asking me to book an appt. with my GP. I have tried to do so today but was told none were available and I must ring back each day until one became available. Surely there must be one available but when I suggested this I was told appts were available in 2weeks time but I could not be booked into one of these in advance and had to ring back nearer the date to book one of these. This is not only unsuitable but also a waste of my time and surely a waste of your staff time if as you claim they are busy and overworked. Your receptionist refused to try and book me an appt and abruptly ended the call. How rude!! 
John Hodgkins Retired gynaecologist
GP surgery review: wilson-street-surgery
Title: Thankyou
Rating: 5 out of 5
Visited: November 2023
Today I needed to see a medical professional.Yes it took me a little while to get through on the phone,but I did. The lovely receptionist made me an appointment I was seen and was able to discuss my concerns with a really lovely lady.I have always been very happy with the service you provide.Thankyou
GP surgery review: wilson-street-surgery
Title: Kindness and professionalism
Rating: 5 out of 5
Visited: May 2023
This is a great practice. My mum is frail and elderly  and so I have to ask for help quite often. I’m always so pleased at how decent kind and professional the team are right from reception to clinicians. 

I work in the NHS myself so know the pressures they are under and I’m delighted at how they still manage to be so good. Well done and thank you all !!
GP surgery review: wilson-street-surgery
Title: Brilliant service
Rating: 5 out of 5
Visited: May 2023
I rang at 8am,my call was answered immediately and after all the necessary chat with the receptionist,including a brief description of symptoms I was given a face to face appointment for 9.10am. Arrived for appointment and was seen by probs 9. 20am . A doctor I had not seen before,she was very helpful and took time to listen and explain things. Prescription sent electronically to pharmacy, so by 10.15am I was back home with medication. 10/10 from me.
GP surgery review: wilson-street-surgery
Title: Never answer the phones
Rating: 1 out of 5
Visited: February 2023
i have been at Wilson st for over 15 years used to be a great doctors. Since covid no one seems to care will not answer calls e-mail them and all they do is send one back to call them. We know they are busy but so is the rest of the world. would be nice if they just did the jobs they are paid for like the rest of us.
GP surgery review: wilson-street-surgery
Title: Exemplary service
Rating: 5 out of 5
Visited: February 2023
I attended my first in person appointment at Wilson Street Surgery and the service received from all staff I met was exemplary. The receptionists were welcoming, caring and helpful. On leaving the surgery I had a question about a test the doctor had ordered, and I returned to reception to get an answer. The receptionists were patient and understanding of my many questions and anxiety. 
They took prompt action, sent the doctor a message and promised to phone with the answer, which was done later that day. They kept their promise.
The doctor I saw was professional yet compassionate and listened to my perspective on my issue, which he took into account when he made his assessment. As a result, I left the surgery with two of the most basic needs met, being truly heard and feeling cared for, by all the staff I met at my visit. Thanks to all the staff who truly 'served' on my visit that day.