janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: uxendon-crescent-surgery
Title: Helpful and easy to access
Rating: 5 out of 5
Visited: May 2023
I used the eConsult service and within a day I had a response which included an appointment at a Hub in Wembley. I had to have follow up tests which the surgery booked for me promptly.

Throughout, the process was easy and all the staff I interacted with were friendly and helpful.

Of all the different GP surgeries I’ve been to throughout my life, Uxendon is by far one of the best.
GP surgery review: uxendon-crescent-surgery
Title: Good practice
Rating: 4 out of 5
Visited: May 2023
Pleased with recent visits to GP and phlebotomist. Seen on time, received a pleasant welcome, dealt with professionally. GP has empathetically and methodically steered me thru my medication plan in recent months, has proactively arranged for blood tests (the latest of which was yesterday, June 5th). I also appreciate the reminders of upcoming appointments that are sent by text.
GP surgery review: uxendon-crescent-surgery
Title: Practice greatly lacking
Rating: 1 out of 5
Visited: March 2023
Called for appointment for blood test results and blood pressure monitoring. Seen by yet another locum, gave me my results, did not take my blood pressure. I wanted to discuss my depression and extreme anxiety, but he only wanted to discuss blood test results.
GP surgery review: uxendon-crescent-surgery
Title: Credit where it is due
Rating: 5 out of 5
Visited: January 2023
I visited the surgery yesterday for a pre booked appointment. My doctor took the time to listen and treated me with respect and kindness, very professional and didn’t rush me. The staff in reception were very polite and accommodating.  My whole experience was very positive. Thank you all
GP surgery review: burnley-practice
Title: Horrible practice
Rating: 1 out of 5
Visited: April 2023
I have just changed practice because this one is just awful, after waiting hours for a Dr to call me it was a pharmacist that called me and after almost an hour interview she promised that I would get some medicine prescription on the same day, after 3 days I am here still waiting and never heard from them again. I am still suffering because can't get treated, this is just one of the reasons I am out of there for good.
GP surgery review: burnley-practice
Title: Catastrophic
Rating: 1 out of 5
Visited: March 2023
- no continuation: different doctor for every appointment 
- no appointments: no chance of seeing a doctor even for urgent problems
- staff seem overworked and are often dismissive and very unfriendly
GP surgery review: burnley-practice
Title: Burnley Practice
Rating: 1 out of 5
Visited: December 2022
Very bad. Appalling.
My screening is done by the receptionist who transmits my health problem to the doctor, it is up to the health professional, even not knowing the extent of the problem, to attend to me or not and this "diagnosis" is transmitted by the receptionist!
GP surgery review: burnley-practice
Title: rubbish and useless
Rating: 1 out of 5
Visited: September 2022
i was first told i was diabetic then told i wasnt .Told i have prediabet .Today i was asked tocall about my prediabetic annual ytest which i did yesterday and for the lady to say to me that nothing was mentionned about prediabet in the results when the whole world told me i was diabetic. If you wanna die use that practise. Moreover i have been trying to get an appointment for almost a year ,they always come up with stories they never gave me an appointment .Even this morning i tried ,they have refused to give me an appointment.
GP surgery review: burnley-practice
Title: Gigantic multinational with extremely poor service
Rating: 1 out of 5
Visited: August 2022
They don’t have any online service whatsoever.
For patent access they only use “Dr Iq” moble app. This app is smartphone based, hard to use and simply unsuitable for elderly & those with unsteady hands.
The only alternative way to contact them is through their telephone reception service line which is equally poor and often abrupt or vindictive. They consciously mess with patients’ lives.
My advice is to stay away from them at any cost.
GP surgery review: burnley-practice
Title: Countless errors and mistakes
Rating: 1 out of 5
Visited: June 2022
This surgery is completely overwhelmed and is unable to provide a basic caring service to its patients. It regularly fails to follow up on patient requests, test results and hospital scans. Because of this it is placing patients at risk. 

Even something as simple as contacting the surgery requires a significant effort. Telephone calls often take 30-40 mins to be answered and although the use of the Dr iq app permits the logging of medical and admin queries, some of these can remain unacknowledged for nearly a week.

There is no facility to discuss anything with a member of the clinical team and appointments are frequently arranged over the phone rather than in person. To see a nominated doctor at the practice requires a 3 week wait.

I cannot recommend this surgery. They are stretched to breaking point and are letting their patients down badly.
GP surgery review: burnley-practice
Title: Does not much care about you
Rating: 2 out of 5
Visited: May 2022
Most of the staff and personnel doesn’t really care about you, beyond basic care. They check your problem, will offer a basic solution but there’s nothing beyond that… their DR iQ app was crashing lately for several weeks, if it’s working half of the time it full filled it’s days capacity. I feel let down and disappointed with this practice as it seems ghat they are severely understaffed and struggling to produce good patient care and service. I will be looking for another practice…
GP surgery review: gladstone-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: April 2023
Really pleased about the prompt contact through econsultation. Very helpful staff both clinical and admin! Thank you for all your help.
GP surgery review: gladstone-medical-centre
Title: Prompt service
Rating: 3 out of 5
Visited: March 2023
I requested an urgent review via econsult. Got a very prompt referral by the surgery 
Hospital appointment within two weeks with a follow up call from a receptionist to check I had received an appointment. 
E consult works so well
Thank you all
GP surgery review: gladstone-medical-centre
Title: Annoyed
Rating: 1 out of 5
Visited: February 2023
After leaving a message with reception for a doctor to call me back last week regarding a referral, I am still waiting for the call
GP surgery review: gladstone-medical-centre
Title: Telephone atendence
Rating: 2 out of 5
Visited: February 2022
After waiting 2 hours on the phone to book for doctor to call me back with the results of my MRI I was told there was no vacancy could only book with the next week, this is not the first time these happen waiting on phone for hour's and then told there is no vacancy. People ring because of need its no joke do something about these its getting very annoying
GP surgery review: st.-georges-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
The receptionists are nice and helpful, and the doctors pay attention and make sure to give you the care you need.
GP surgery review: st.-georges-medical-centre
Title: Rudeness at the Reception
Rating: 2 out of 5
Visited: May 2022
Although I always had a pleasant experience meeting or talking to the doctors; some of the staff at the reception has always been rude and unwelcoming. When calling or visiting the GP you’re already distressed or in pain and you would expect a form of empathy from the front desk but unfortunately this’s not the case in most of my encounters. 
This comment is with regard to the reception service only as the doctors are first class and really empathetic.
Efforts need to be exerted to improve patients experience at the reception.
GP surgery review: the-lonsdale-medical-centre
Title: Sometimes good sometimes bad sometimes uncontactable
Rating: 2 out of 5
Visited: November 2023
My wife had an appointment today. I called 35 minutes before the appointment to say she could not attedn as she is too ill. After 28 minutes in the telephone queue I was cut off. I called abcka dn again was number 13 in the queue. This means I was unable to notify of non attendance before the time of the appointment. The over-75 number does not work.
GP surgery review: the-lonsdale-medical-centre
Title: Phone apointment
Rating: 2 out of 5
Visited: July 2023
I called the practice today shortly after 8:30 am and the receptionists told me that the specialist will call me for phone consultation around 9:25 am . It’s 12 midday and no one called me . Dispointed . I need to see a doctor so can you tell me how ?
GP surgery review: the-lonsdale-medical-centre
Title: Worst Service imaginable
Rating: 1 out of 5
Visited: June 2023
I was automatically registered to this practice when my previous practice closed a few years ago. I have never managed to get a face to face appointment. I finally managed to book an appointment for today, over 2 weeks ago. When I got there this morning the receptionist said my appointment was yesterday and they could not fit me in. I would strongly advise against registering with this surgery. You will be disappointed.
GP surgery review: the-lonsdale-medical-centre
Title: Fantastic GPs
Rating: 4 out of 5
Visited: May 2023
I brought my little one in to see a GP and the GP was amazing. She was incredibly thorough and detailed with her examination and put all of us at ease. After the appointment, the GP even sent us helpful links on common childhood illnesses and when to worry, which was incredibly helpful. We recommend this practice to our friends. Thank you so much for your help.
GP surgery review: the-lonsdale-medical-centre
Title: Impossible to access
Rating: 1 out of 5
Visited: February 2023
I’m baffled by the 5* reviews left - mainly that people are able to get an appointment. This was the process I experienced (not fit for purpose):
- visit the surgery - no appointments available, best to apply online
- apply online - complete pages of irrelevant information that I strongly suspect no one will read (don’t blame them)
- wait 48 hours for an email/ text response - nothing happens
- complete the ‘you have ignored my request’ form - nothing happens
- go back to the surgery. Explain that my daughter has complex needs and can’t have a random call at a random time, she needs (& disability legislation supports this) a face-to-face appointment.
- beg, plead, eventually get one two weeks later at a massively inconvenient time which means my husband has to take a day off work.
If you actually enabled people to book appointments, then you might be able to remove some of your passive-aggressive signs reminding patients to ‘be kind’.
I feel sorry for your receptionists - by the time people drag themselves into your surgery, they have already had a frustrating and annoying experience.
Do better.
GP surgery review: the-lonsdale-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: January 2023
Absolutely awful. The admin staff (except for one lady who seems to be the only person who knows how to do her job) are awful. They are either super unhelpful or give you incorrect information. On more than one occasion I have gone in for an appointment for my newborn baby and have been told the appointment has been changed without them informing me before the appointment. Have been given the wrong information several times. On one occasion they were out of stock of vaccines so my newborn was unable to get vaccinated. Terrible experience for the last 3 months.
GP surgery review: the-lonsdale-medical-centre
Title: Immediate Response from Great practice
Rating: 5 out of 5
Visited: January 2023
I developed a hip/lower back problem and phoned on Tuesday the over 75 line of my practice, the Lonsdale Medical Centre, London. I was offered an an appointment on Wednesday, the very next day with the GP who has been looking after me for about 10 years. He arranged for a psa blood test on Saturday, referred me for an X Ray at St Mary’s, London, and to the local specialist physiotherapy team who will do an assessment and if needed a soft tissue scan. I left feeling wonderfully cared for and in awe of our National Health Service.
GP surgery review: the-lonsdale-medical-centre
Title: Appallingly awful
Rating: 1 out of 5
Visited: January 2023
They just don’t care! Nobody answers the phones or replies to the admin email address. Very concerned at the poor attention my 80 year old mother has received at this terrible surgery.
GP surgery review: the-lonsdale-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: December 2022
Very prompt and friendly service, everything was done thoroughly and in a very timely manner, I am very satisfied with the process and the gp that attended to me
GP surgery review: the-lonsdale-medical-centre
Title: Helpful and Supportive Practice
Rating: 5 out of 5
Visited: December 2022
We had a great experience getting help for my little one. The receptionist was able to find us an appointment and when we saw the GP, he was incredibly thorough and provided an accurate diagnosis. Really friendly team at Lonsdale. Thank you so much.
GP surgery review: the-willesden-medical-centre
Title: Really disappointed
Rating: 1 out of 5
Visited: December 2023
I came today with sore throat, can’t eat since yesterday but the only thing they said is to take paracetamol and expect that might get worst in next three days but I need to rest in bed because it’s probably the virus. Unbelievable..
GP surgery review: the-willesden-medical-centre
Title: Very bad experience
Rating: 2 out of 5
Visited: August 2023
I am currenty pregnant 32 weeks and the midwife after my blood test told me to ask the GP to prescribe me the medication. Firstly I went to the receptionist with the results, and I asked to be given a prescription. The receptionist told me to take pictures of the papers and send it to the GP and wait for them to call me back. I did it and few hours later I received a call saying that they can’t understand anything and I have to come back the next day in the morning with the papers. 
I did this today and after a long waiting the pharmacist told me that I have to go back home and wait for the text message. But before that to go to reception and see if I am registered to get free medication.
And here surprise, after giving my date of birth, the receptionist told me that I have to fill up the form because I haven’t registered for exemption. 
( just to be clear that I did fill up the form on 9th of June, 2 months ago) So now I will have to fill up another form and for the medication just keep the receipt and make a claim after. In the circumstances that I did all the process 2 months in advance. 
I do understand that the GP surgery have a quite big amount of patients but the experience I am experiencing is very frustrating. 
I’m still not sure if my form will be sent and also if I will be able to receive the medication. 
And with my current situation is very hard to go out so much. I hope that someone will take responsibility for this and the people working there will be more responsible when it comes to patients.
GP surgery review: the-willesden-medical-centre
Title: Patient and friendly receptionists
Rating: 4 out of 5
Visited: March 2023
I went to the surgery yesterday which was extremely busy. There was only on receptionist manning the desk who was beyond patient, calm and kind whilst trying to deal with some challenging patients. The other receptionist returned who again was equally kind and patient which i was in awe of as i waited to be seen. They both handled themselves and navigated a high pressure environment with ease. Both ladies deserve recognition  for their great work.
GP surgery review: the-willesden-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: March 2023
I had an appointment with a Physiotherapist in the am of 13th. March. I arrived 15minutes early, Friendly welcome from the  Receptionist, booked in immediately, went to the waiting Area. Called for my Consultation 5 minutes before appointed time. Consultation was superb, in that, all areas of concern were covered in an unhurried, conversational and Jargon free manner. Treatment recommendation was fully explained and ensured that I understood. I left much relieved and content. All areas visited were very Clean, Neat and Tidy
GP surgery review: the-willesden-medical-centre
Title: Caring doctors and Pharmacist
Rating: 5 out of 5
Visited: March 2023
I had a few appointment with doctors/pharmacist. They showed great concern and care for my health condition, and keen to help me back to full health.
GP surgery review: the-willesden-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2023
I had a recent appointment with a GP. On arrival I was booked in, in seconds, the receptionist was Friendly and very efficient. My consultation was excellent, all matters of concern resolved. All of the areas I visited were Clean, clear and tidy. A most satisfactory experience. Top marks
GP surgery review: the-willesden-medical-centre
Title: Shocking service
Rating: 1 out of 5
Visited: October 2022
It is impossible to make an appointment or see a GP. I have spent hours waiting for my calls to be answered. The service provided is absolutely shocking. I have tried completing the online econsult form and I am never called by the deadline given. Also, when I finally get a call, it is not from a GP at the surgery instead it is outsourced. The GPs that contact do not read the detail on the referral form and are of no real assistance. I was then told I could be seen by a GP, but it would be in Kingsbury or Kilburn. I do not drive and the issue I need to see my GP about affects my mobility. I asked that the matter be referred back to a GP at this surgery where I am a patient. Still have had no contact from any GP at the surgery. I would really advice that this practice be avoided at all costs. It is extremely distressing when you are unwell and have to deal with this disgraceful service. Management at the practice really need to step up and provide an actual service to patients, it is really shameful what is going on in this surgery.
GP surgery review: the-willesden-medical-centre
Title: Horrible!
Rating: 1 out of 5
Visited: May 2022
It is impossible to get through by phone, the system imitates queuing, but in fact you wait in vain and only lose money for a phone call. The website says that the clinic is open from 8:30 in the morning, but this is not true. With great difficulty, I managed to get the test done, but the result was never uploaded to the system and no one contacted me after that. Terrible treatment of patients!
GP surgery review: the-willesden-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: April 2022
Phones are not answered. The website said I can book an appointment in person but when I went there the receptionist (behind a small opening in the door) said I cannot book an appointment in person and must respond to a text message. Investigations are not followed up, illness is not taken seriously. Unbelievably there is a sign saying they are taking on new patients when they cannot even manage their current patients in any professional way. What a disgrace to the NHS
GP surgery review: the-willesden-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: April 2022
I rang the surgery at 8.30am and was placed as 12th in the queue. At 9am, I was placed at 9th in the queue . Then I went over in person to the surgery with the phone still connected , got to the counter and two receptionists sitting there without the phone being answered - complete ignore of their duties. I said to one of them “shall I switch my phone off “ and she replied your here now so yes switch off - their seniors need to monitor the level of calls received versus time taken to answer ! Staff need to be given training !
GP surgery review: alperton-medical-centre
Title: Good blood test review over the phone
Rating: 3 out of 5
Visited: March 2023
Wasn't expecting a call regarding my blood test results. So was presently surprised. My results were explained well and ways to monitor certain numbers were suggested. Was reassured that I would be monitored over the next 6 months and to book another test then.
GP surgery review: alperton-medical-centre
Title: Friendly staff
Rating: 5 out of 5
Visited: February 2023
Staff were friendly, I was able to communicate easily. Doctors were very supportive and patient.  Appointment dealt on time.
GP surgery review: alperton-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Had a really warm welcome and was treated well and was taken on time and the doctor told me exactly what’s happened and what I have to do now even when I didn’t understand English well
GP surgery review: alperton-medical-centre
Title: Happy with level of care
Rating: 4 out of 5
Visited: January 2023
I always find the entire team (the reception team, nurses and doctors) to be courteous and professional. I am always very happy with the level of care provided to me. Thank you!
GP surgery review: alperton-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: December 2022
The receptionists look stressed but could fit me in to see a Gp and was grateful as it was my fault ! I came on the wrong day ! But was grateful they managed to see me so thanks ,
GP surgery review: alperton-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: December 2022
Dr gets it. From his excellent treatment, curiosity, investigative mind and ability to connect, you know where you stand immediately and what next steps look like. Attention doctors if you want a masterclass in watching a doctor bring medical knowledge and build rapport so that message is heard by patient and therefore delivered watch this guy. Thanks.
GP surgery review: alperton-medical-centre
Title: Great practice go above & beyond
Rating: 5 out of 5
Visited: December 2022
Alperton medical centre for me is a great practice, I had a appointment on my Nhs app which was the next day but it didn’t have any information on it, I called the surgery to see if they new anything about it, they receptionists were so helpful investigated it for me, got me the contact details of the exact department I needed to call at hospital they went above and beyond to get me the correct information, which lead me to know exactly what was happening, they are always so informative helpful kind and caring, this does not stop there the doctors and nurse at the practice are also friendly, kind and make you feel at ease for me to be able to share my health concerns or any problems I have about my health, I highly recommend this doctor surgey
GP surgery review: alperton-medical-centre
Title: Wonderful Practice
Rating: 5 out of 5
Visited: December 2022
Great Doctors & staff.
Great service with high level of patient care and service at all times. GP appointments available within reasonable time frames. This has been my GP practice for over 20years and am very happy with the care provided. I would strongly recommend this practice to anyone who is interested in registering.
GP surgery review: alperton-medical-centre
Title: Good experience at the practice
Rating: 4 out of 5
Visited: December 2022
Had a good experience at the GP practice. Visit to the GP after the bank holidays was better than expected. Not as busy as I thought it would be. GP surgeons give sound medical advice for short, mid, and long term conditions. Would recommend the service.
GP surgery review: alperton-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
I have to say I have seen a great improvement with the nhs and the service. Today had a doctors appointment 17.30pm got seen to on time doctors was very professional and explained everything to me I was very happy with the service provided to me on the day and at the hospital 10/10 on services thank you.