janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: chigwell-medical-centre
Title: Thank you Chigwell Medical centre
Rating: 4 out of 5
Visited: March 2022
For the help that was given to me by their team of staff  when I struggled to get my test results. also Thank you  to the phlebotomist who helped with the queries that I  had and managed to get blood from my shrinking veins. he will be a great G.P with his calm and reassuring manner.
You all went the extra mile in these difficult times.
GP surgery review: chigwell-medical-centre
Title: Poor Practice
Rating: 2 out of 5
Visited: March 2022
The receptionist is rude and unprofessional.
Practice gives you a 6-hour time slot for a phone call and does not call again if you miss by any chance. And will tell you to book a new appointment.
The receptionist says, "This is our time and this is our practice. I am not going to talk about time", and hanged up the phone.

Surprisingly, the receptionist is not aware that their time and their practice is there because NHS pays them.

NHS should not pay them for the 6-hour time slot phone calls.

Chigwell Medical Centre needs to change its policy regarding appointments and re-train its staff.
GP surgery review: kings-medical-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: June 2022
Having been a patient at Kings Medical Centre for the past 34 years, I have nothing but praise for the whole team. The professionalism shown by everyone … from the Doctors, Nurses and Receptionists is second to none. The quickness of getting appointments and having blood tests is exemplary. I honestly believe we have the best GP Surgery in our area and for that I am extremely grateful. Thank you to each and every one of you for the amazing service you provide.
GP surgery review: kings-medical-centre
Title: Superlative Health Practice
Rating: 5 out of 5
Visited: June 2022
Having been in, what I consider to be, the most fortunate position as a patient registered with this practice for the past 25 years I cannot fully express just how well the doctors & support staff have served me during this time, even during the recent covid pandemic.
The receptionists always efficiently triage a specific need, and even manage to arrange ‘same day’ appointments in the most urgent cases.
Being a retiree of a certain age, I am probably more demanding of their services than other patients may be, but the surgery has never once failed me.
Onward referrals, to access services for which the surgery is not equipped to deal with, are always initiated without delay and the support the practice provides me with assures both my physical as well as my mental wellbeing.
I find any initial telephone consultations most efficient, i.e., saves my time, the doctor’s time, fuel for my car, which also reduces exhaust emissions as well as avoid close contact with other patients seated in the waiting room – the recent introduction of a ‘state of the art’ telephone system completely smooths the process of appointment making. 
A big thank you to all at Kings Medical Centre.
GP surgery review: kings-medical-centre
Title: Great Service from this Practice
Rating: 5 out of 5
Visited: June 2022
Always feel so grateful that my family and I are lucky enough to be registered at this practice. I hear so many bad stories about GP practices both local, and in general, and every time it makes me realise what a truly amazing service this one provides. I have never been let down by them and am always able to get an appointment and recently they were extremely helpful when I left my prescription late and was going on holiday. Also the staff covering reception are always pleasant and accommodating so you never dread calling as you know they will try their best to accommodate your needs on the day. All in all an incredible service even through some very difficult times.
GP surgery review: kings-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
I’ve been with this practice for many years, as have most of my family. I have always received a great level of service from the reception staff, doctors and the nurses in particular
GP surgery review: kings-medical-centre
Title: Faultless Experience
Rating: 5 out of 5
Visited: May 2022
I have been at this surgery for nearly 25 years and have always been pleased with the service I have received.  My appointment today was no different, communication and compassion was exceptional - would recommend this practice
GP surgery review: kings-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: May 2022
I would never want to change my surgery. By far the best always so accommodating and staff are second to none. Also doctors and nurses who have been hear for years so there is the personable contact
GP surgery review: kings-medical-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: April 2022
I was seen for a minor operation, which was performed quickly, efficiently and without pain. The care was at all times exemplary and having been a patient at this practice for many years, this was their normal high standard.
GP surgery review: kings-medical-centre
Title: Excellence in paediatric care
Rating: 5 out of 5
Visited: February 2022
The Doctors at this surgery were exemplary when I took my son in this morning. They were considerate, kind and really took their time to explain things to my son whilst they were taking observations. They called me later in the afternoon to check in on him and have been absolutely wonderful in their care.
GP surgery review: kings-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: January 2022
Recently joined after moving to the area.  Absolutely amazing service. Friendly receiption team, great call from a GP. Lovely new patient check. Couldnt recommend it highly enough and secretaries super helpful.
GP surgery review: kings-medical-centre
Title: Caring and dedicated staff and clinicians
Rating: 5 out of 5
Visited: January 2022
Great service provided for my elderly father aged 91 yrs . The reception manager  highly commendable for her help towards his care . All clinicians responsive and caring . My father has received proactive care . 
A huge well done to the practice manager for getting the new telephone system in place and improving patient care .
GP surgery review: loughton-health-centre
Title: Doctors
Rating: 4 out of 5
Visited: November 2022
I saw a doctor that was training yesterday, I first had a telephone consultant, then she want to see me in the surgery, she was very good, listen to all what is going on with me at the minute and has sent me off for further investigation.
GP surgery review: loughton-health-centre
Title: Always polite and helpful
Rating: 4 out of 5
Visited: November 2022
Flu jabs well organised and efficient 
Friendly service excellent experience no waiting around even if early for appointment time
GP surgery review: loughton-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
The reception staff are always informative, helpful and they listen to their patients.  The doctors have gone above and beyond.  Can always get an appointment either by phone or via the app.  Highly recommend this GP practice
GP surgery review: loughton-health-centre
Title: Emergency appointment
Rating: 4 out of 5
Visited: November 2022
There were no appointments left by the time I got through but my son really needed to see a doctor that day. The receptionist realised this and managed to squeeze him in at short notice, which was much appreciated.
He was seen by the GP and 3 medical students who were very thorough and professional. I am always happy to see the surgery training and supporting medical students as experience is so valuable.
GP surgery review: loughton-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
Very friendly and efficient reception staff and excellent appointment with GP, very thorough and professional, clearly explaining next steps and procedure of care.
GP surgery review: loughton-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
Excellent Doctors , brilliant reception staff who are kind and helpful, easy to request repeat prescriptions and doctor appointments
GP surgery review: loughton-health-centre
Title: Great experience
Rating: 5 out of 5
Visited: October 2022
Returned my call within a hour, listened to my concerns about my daughter and gave a prescription over the phone. Very efficient!
GP surgery review: loughton-health-centre
Title: Flu jab
Rating: 5 out of 5
Visited: October 2022
I had a timed appointment for my flu jab. I arrived at my allotted time and went straight in. The staff were very friendly and helpful - the whole process was extremely efficient. This particular experience is consistent with the treatment and care I have had over many years as a patient of the practice.
GP surgery review: loughton-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: October 2022
Good team work with reception staff and nurses to provide an excellent, efficient and speedy service to administer my flu jab with no fuss or waiting - thank you!
GP surgery review: loughton-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Professional service well orginised friendy efficient staff appointment on time no delays informative
GP surgery review: the-loughton-surgery
Title: Happy with this surgery
Rating: 5 out of 5
Visited: May 2022
I have been with this surgery and delt with the same doctor for many years and have usually been very happy on the whole.  Covid has made it near impossible to get appointments at times but this morning, I got through quickly, got an appointment and was called back withing a couple of hours.  I even received a further call later updating me, so I was extremely happy.  Hopefully things are getting back to some sort of normality at this great surgery at long last.
GP surgery review: the-loughton-surgery
Title: Extremely satisfied
Rating: 5 out of 5
Visited: May 2022
Only been with the practice for a few months.  Found it and all the staff efficient, knowledgeable and courteous. Nothing seems to be a problem.  Having been at a previous practice which was the complete opposite its been a breath of fresh air. Of course  the NHS has its faults but this practice has everything you'd expect of our wonderful NHS
GP surgery review: the-loughton-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
Telephone reception a bit of a wait but receptionist helpful. Doctor called on the time advised and was caring about my problems
GP surgery review: the-loughton-surgery
Title: Always Get An Appointment
Rating: 5 out of 5
Visited: May 2022
Always able to get an appointment when I call first thing in the morning. GP’s are very thorough, friendly and helpful and will see you in person if required. The receptionists are also very helpful and happy to help where they can.
GP surgery review: the-loughton-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
Great service as always. Got through just after 8. Triage telephone appointment which was suitable for my needs. GP was friendly and  thorough.
GP surgery review: the-loughton-surgery
Title: Doctors very helpful
Rating: 5 out of 5
Visited: May 2022
I have seen several doctors at this surgery and they are always very helpful, considerate and kind. It is an excellent surgery.
GP surgery review: the-loughton-surgery
Title: Excellent
Rating: 5 out of 5
Visited: May 2022
Booked a triage appointment, the receptionist was very pleasant, and I got the doctor I wanted.  As always, he listened to me and dealt with my problem with compassion
GP surgery review: the-loughton-surgery
Title: Fantastic Surgery
Rating: 5 out of 5
Visited: April 2022
This surgery is great from reception staff, admin and doctors.
I have numerous health issues and have to contact them regularly for prescriptions, advice, fit notes, issuing urgent medication that has been prescribed by my medical team and they are always so helpful and deal with my queries so promptly

I can always get a telephone appointment the same day or next day with a doctor which I know doesn't always happen with other surgeries

The pressures surgeries must all be under still have not changed the wonderful service they provide their patients.

I'm so glad I am registered at this surgery. They do a fantastic job and are a credit to the NHS.
GP surgery review: the-loughton-surgery
Title: Nurse is rude and patronising.
Rating: 4 out of 5
Visited: February 2022
I phoned up for some medication, that I had previously been issued and was told to phone if needed again, the nurse was dismissive, patronising and rude from the start, telling me I can't have any medication for my issue and there is nothing they can do about it and I will have to deal with it myself. I called back later that day and spoke to a doctor and they issued me some medication straight away. I would never visit here again if I knew I had to see the nurse. Rude and condescending and treats problems as if they aren't important. This is actually the 2nd time she was flippant with an issue I have been to see her about.
GP surgery review: the-loughton-surgery
Title: Appalling booking system
Rating: 1 out of 5
Visited: January 2022
This GP has a ridiculous booking system where you can only make appointments on the same day when calling at 8am or 2pm. I always call the second the lines are open and still can't get a slot 90% of the time. You can't make an appointment for the next day and are asked to call again tomorrow or call an ambulance or visit A&E. When you are one of the chosen few to get a slot you don't get an appointment, you're told that the GP will call you later in the day at a certain time to arrange an appointment... maybe. Most of the time I've never receive that call or if you miss it due to work meetings or similar, you have to start the process again the next day. The first time I had used this local GP it took me 2 weeks of countless calls and struggle to get seen by a doctor. The same applies when my children are unwell. This system is absolutely unacceptable and I truly worry about elderly and vulnerable local citizens who will struggle to get the help they need from their local GP when they need it. Routinely passing patients with common health issues on to hospitals and ambulance services can't be a longterm solution and this practice needs to change their approach asap.
GP surgery review: manor-view-practice
Title: Fast response
Rating: 5 out of 5
Visited: January 2024
Needed an emergency consultation. Completed the triage online firm and got immediate confirmation that a doctor would call me back. Had my consultation, felt listened too and had all my questions answered. I felt reassured and confident that my needs were being met. Excellent service.
GP surgery review: manor-view-practice
Title: Good response
Rating: 4 out of 5
Visited: January 2024
I used the patient triage, message sent to me stating that it had been received and within the hour I received a message stating that I would receive a phone call that afternoon. Phone call received and doctor was ver pleasant and helpful.
GP surgery review: manor-view-practice
Title: Great Practice since take over by Manor View Practice
Rating: 5 out of 5
Visited: January 2024
Since Manor View Practice have taken over Theobald Practice our experience has been faultless. The doctors listen to you, referrals are made, communication is excellent, appointments are available as and when needed and as appropriate. 
The only downside is the number of appointments available which causes the triage system to be off line which can be frustrating but given that 111 is available to give you advice and emergency appointments if necessary and the receptionists are available for advice too there is little else they can do in the circumstances.
GP surgery review: manor-view-practice
Title: Great practice
Rating: 4 out of 5
Visited: January 2024
I am happy with this practice who dealt with me efficiently and prescribed what was needed. Surgery phoned me back for more  details and was clear in discussing treatment.
GP surgery review: manor-view-practice
Title: Great Nurse
Rating: 3 out of 5
Visited: December 2023
I came for a blood test today, nurse was very friendly. Made me feel comfortable.  Was seen before my actual appointment time.
Receptionist asked if she could help.
GP surgery review: manor-view-practice
Title: Disappointing
Rating: 2 out of 5
Visited: December 2023
Third call to speak to reception today 3pm and over 30 in the queue service has gone down hill dramatically, problems every time a prescription request is made, time to find a new gp practice
GP surgery review: manor-view-practice
Title: Excellent doctor
Rating: 5 out of 5
Visited: December 2023
A doctor rang me  from Manor view at 8.30 this morning, with results of a test, he was so professional and helpful, I was impressed, restored my faith in the doctor,
GP surgery review: manor-view-practice
Title: Nice nurse
Rating: 5 out of 5
Visited: December 2023
Well impressed! Appointment to schedule clearly explain what will happen,the nurse  was so nice  that I felt  so comfortable like I’m talking with one of  my friends! Thanks !
GP surgery review: manor-view-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Just had a routine blood test but booked this efficiently and seen earlier than scheduled appointment. Greeted nicely when I walked in and overloaded experience was excellent.
GP surgery review: crocus-medical-practice
Title: Very poor culture and management.
Rating: 1 out of 5
Visited: April 2023
Very sad after many years of fantastic service to say that this practice has deteriorated to unacceptable standards, led by shoddy practice management . I was prescribed the wrong medication for an issue which could potentially have been very serious and was told only take it if strictly necessary because it was a waste of NHS resources. In fact, I should have been told to take a totally different medication prophylactically immediately to prevent potential sepsis.  When I (admittedly very cross) complained to the practice manager(who strolled in late carrying coffee and sandwiches), I was not listened to and received no apology. I have noticed  a culture recently of a failure to listen and of a grudgingness to release appointments at all, even when necessary. No-one seemed to be aware of my history which has justifiably made me anxious. I believe all this is unsafe practice and I have been deeply shocked by my experience. It is also totally unacceptable to be ten days late with repeat prescriptions. There are still some good practitioners here, but there are being inadequately managed.
GP surgery review: crocus-medical-practice
Title: Appalling service standards
Rating: 1 out of 5
Visited: March 2023
i've been a patient at this prescribe for fifteen years and seen the deterioration in service, professionalism and care. 

I have a simple request, periodic repeat prescriptions. they had an online system which worked that was changed and the new system is no longer accessible ( airmid) and is utterly useless.  i recently spent four hours waiting to get through on. the phone to be told by the receptionist I should complain because the it is rubbish and that as a " special favour" she'd process my repeat over the phone. I've also needed an x Ray and had that cancelled multiple times till I just gave up.  I've had care advice from a " specialist " which directly contradicts previous " specialist " advice. 

My online repeat prescription still isn't sorted so I have to go thru the whole phone nonsense again, all to have to deal with really unpleasant pharmacy staff

This practice is awful, they have no standards and no ability to do anything other than constantly firefight... in a really difficult health landscape right now, they are making things far, far worse.
GP surgery review: crocus-medical-practice
Title: Horrendous phone service
Rating: 2 out of 5
Visited: March 2023
Spent 2 hours on hold waiting to speak to the dispensing team as had an urgent problem with medication for a parent - started at number 3 in the queue. No updates, and in the end had to ring off as had meetings to go. 2nd time, was only able to hold for 1 hour before having to ring off again. Absolutely no feedback in all that time on whether you had moved up the queue or if they even knew you were waiting, just the horrible on hold music. This really is not acceptable. Admin in general leaves a lot to be desired.
GP surgery review: crocus-medical-practice
Title: Not enough joined up thinking
Rating: 1 out of 5
Visited: March 2023
Everyone realises that Drs are under extreme pressure, but a lack of joined up thinking really seems to be affecting this Surgery.

A triage system was installed, then removed.
Changes to prescriptions, leaving people short of medication, do not get resolved until the patient tries to collect.
This means weeks without medication as alternatives are hard to come by.
Surely the Dr should talk to the pharmasist, or vice versa, when a shortage is known?

The surgery management is really poor, whilst the Drs and Nurses try their best.
GP surgery review: crocus-medical-practice
Title: Excellent care always
Rating: 5 out of 5
Visited: March 2023
I requested an appointment online for my husband.  Within hours, i has given an appointment for two days later - this morning.  We were seen immediately on arrival, treated very efficiently and kindly.  We have come home reassured and very satisfied, as we always are .  Phone consultations are also very efficient and pleasant.
GP surgery review: crocus-medical-practice
Title: Excellent ability to book an appointment
Rating: 5 out of 5
Visited: March 2023
I called this morning to book an appointment, and was prepared to be turned away due to the sheer volume of patients needing to see a doctor. 

Instead, I was blown away at how quickly the phone was answered. The lady I spoke to was incredibly kind and compassionate towards me, which really put me at ease. She booked me an appointment straight away for the same day.

I wanted to congratulate all the staff at the surgery, you are all wonderful and we are lucky to have you in Saffron Walden. 

Keep doing what your doing. There are so many appreciative people within our community. 

Kerry Hill
GP surgery review: crocus-medical-practice
Title: Crazy System
Rating: 1 out of 5
Visited: March 2023
Turned up for my appointment (non urgent) at 9:40 was seen at 10:35.
Reception staff were great and told me that the appointment was with a duty doctor who prioritises patients in order of urgency. Had not been told this previously and would not have made appointment on this basis had I known since I had explained my condition and it was clearly not urgent. The current system is that you phone at 8am, hold on for 10+ minutes (I was no 25 in the queue) and then accept gratefully any appointment given, knowing how overworked and understaffed the practice is. 
If the appointment is with the duty doctor and you are unlikely to be seen at your allotted time, patients must be told in advance to be prepared for a wait. They can then accept or turn down the appointment depending on their circumstances. There should also be a system whereby patients can be seen for non-urgent appointments at a later date without having to call back every day to see what is available. I recognise the strain medical practices are under but the current system is well and truly broken.
GP surgery review: crocus-medical-practice
Title: Can't get any worse
Rating: 1 out of 5
Visited: March 2023
Just when you thought this Practice couldn't get any worse - it does. After 46 years of being in Saffron Walden I am seriously considering moving doctors because of the sheer ineptitude, rudeness, inefficiency non- compassion of the staff there.  
Why is it like this ?- apart from a failing health service the doctors and staff have absolutely no knowledge of their patients any more. You are merely a number in a phone queue. My doctors and consultants should be making my health decisions for me, who they are - I have no idea