janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-range-medical-centre
Title: Terrible and Incompetant
Rating: 1 out of 5
Visited: August 2022
You can't book an appointment in advance so you have to ring at 8am. You wait for 45 minutes minimum on hold to get through, and then reception hang up, leave you on hold, are rude, or tell you there are no appointments left because you've lost out through no fault of your own because you've waited in a queue for over an hour. Today I've been in the call queue for an hour and 15 minutes, the automated message says I'm first in the queue and have been for 15 minutes. Nobody is going to answer. Yesterday was the same, and it has been like this for months, every time I call it is  usually impossible to get through. 

And the one time I did get to speak to a doctor over the phone, they spoke to me and then told me to hang up and call back to get an appointment, they wouldn't book it themselves. Which of course meant going back in a 45 minute queue, whereupon I got hung up on again.

Lucky for me, I'm only in chronic pain, imagine if it was an emergency...
GP surgery review: the-range-medical-centre
Title: Nightmare of incompetency in the reception
Rating: 1 out of 5
Visited: June 2022
The incompetence in the reception is breathtaking. Repeat prescriptions are challenged and hindered  every time even after years of same medication. Blame it on everyone but themselves. Appointments are by an 8am phone  lottery for same day only. Cannot plan a forward appointment so if you do not get through before appointments taken for the day by 8.30 to 9am you do not see a doctor. And if you do by any chance it is usually a junior. 
Looking to change ASAP. Would give it a negative star if possible.
GP surgery review: wilbraham-surgery
Title: Good luck getting an appointment
Rating: 1 out of 5
Visited: October 2023
3-4 weeks to get a telephone appointment, staff aren't helpful either 
I wouldn't recommend this surgery to anyone
GP surgery review: wilbraham-surgery
Title: Practical advice for medication
Rating: 5 out of 5
Visited: March 2022
Excellent personnel skills and advice how to use medication which never been given before by HP or chemist

Well done
GP surgery review: wilbraham-surgery
Title: Do not recommend
Rating: 1 out of 5
Visited: January 2022
Sadly I have not had good experiences with this practice. I have found the doctors to be unsympathetic to dealing with Long Covid, and have been told essentially that there’s nothing that can be done. The GP I have consultations with has poor empathy skills. It’s a struggle to chase down test results, and the reception staff can be very dismissive and rude. However, I have to say that the clinical pharmacist has always been fantastic and helpful.
GP surgery review: stable-fold-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: March 2023
After failing to book appointement several times ,booked a phone call for 4 weeks hence. On day, call was 20 min late, and immediately cut off as soon as picked phone up. No return of call and doctor marked appointment as finished.disgusting service.
GP surgery review: stable-fold-surgery
Title: Lovely doctor
Rating: 5 out of 5
Visited: August 2022
Yesterday I attended surgery to speak with a GP about my 11 month old daughter and her chicken pox. The receptionist put me down on a call back list and said we'd have a call that morning.
We got the call from a male GP who assessed her symptoms over the phone and asked me to bring my daughter down within the door. He greeted us very pleasantly and made a fuss of my daughter who was extremely grumpy and unwell at the time. He did a thorough examination of her and prescribed advice and medications to help treat her symptoms. He was lovely to talk too and took his time to assess her properly and make a fuss. Overall I was very happy with our treatment at Stable Fold as new patients
GP surgery review: stable-fold-surgery
Title: Telephone contact
Rating: 2 out of 5
Visited: March 2022
Rang to get appointment, eventually got through to continuously be told all our navigators are busy.when got through was told no appointments available,try tomorrow or fill in online form.at no time was I asked my symptoms.the online form was next to useless for me.
GP surgery review: unsworth-group-practice
Title: been trying  for months
Rating: 1 out of 5
Visited: December 2023
been trying for months to get an appointment to no avail  half the time I just dont get through when I do I'm informed that all the appointments have gone but I can try ringing 111 as they are allocated appointments for them.
on occasions I've been  told to just go to a&e if you're that bad (it's as if it's the receptionist who decides who can or cannot get an appointment. 
you have more chance of winning the lottery than getting an appointment here 
the whole place needs closing down and reopening as a real drs surgery  instead of spending £1000s decorating and trying to make it look like an efficient surgery that its not
GP surgery review: unsworth-group-practice
Title: Virtually impossible to get appointments
Rating: 1 out of 5
Visited: November 2023
Why in the world is this surgery still accepting new patients when it cannot service the ones it’s got… it’s not fair on patients, the staff or the doctors. They must stop accepting new patients and a new surgery is clearly needed for Westhoughton as its population has grown ridiculously due to the aggressive building drive.
GP surgery review: unsworth-group-practice
Title: Needs overhauling
Rating: 1 out of 5
Visited: October 2023
I agree with other experience. Too many patients I’m told they rely on natural wastage.  I don’t mean patients going elsewhere. NHS dentists do not take on patients when their books are full so why do GP’s.  Another surgery is required but no one will do anything about it.
GP surgery review: unsworth-group-practice
Title: Blackrod patients receive inferior level of service
Rating: 1 out of 5
Visited: August 2023
Rang Blackrod number for a routine appointment. Was offered an appointment next week - great. Unfortunately it seems calls are being pooled for answering now by both sites and the receptionist booking the appointment didn't check which site I required an appointment for - this should be standard practice if calls are now pooled. Sadly I'm without transport so Westhoughton site is very difficult to get to and I have a disability so this would mean significantly more time off work. It's a 5 week wait for a similar appointment at Blackrod. This seems disproportionate and indicates that patients in Blackrod who cannot travel (elderly, frail, disabled, vulnerable etc) are receiving a significantly inferior levels of service which is unacceptable. There needs to be parity across the sites with Blackrod being able to offer appointments significantly sooner.
GP surgery review: unsworth-group-practice
Title: total fiasco
Rating: 2 out of 5
Visited: February 2023
The nurse asked me to drop a urine sample off. I collected the bottle from reception but no paperwork enclosed showing my name, date of birth etc.  I returned with the sample within 5 minutes and asked how would the hospital know who I was?  She suggested I write on a post it note, my name, Date of birth and address and that the sample would go in the fridge to go the following day.  I questioned her as I was very dubious that the sample would actually go, she confirmed it would!  Four days later, the nurse said no results in but she was unable to trace whether the sample had been sent!!!
Regarding the new reception, this is definately not an improvement, at least for patients. The desk is too high on one side or too low on the other.  An old man was actually kneeling to speak to the receptionist! Also, whilst waiting, an elderly lady asked the receptionist how to deal with a urine sample, she was not helpful.  Within minutes, the lady returned holding the water sample and asked for help from reception, they either couldn't or wouldn't help her.  A kind lady in the waiting room helped her. .  Patients were shouting reception to buzz open the doors, it was noisy, chaotic and poorly trained receptionists.  It used to be a fantastic practice but virtually all the Dr's have left and you never see the same one twice!  Where is the reception manager to supervise what actually happens! Thank goodness I rarely go.
GP surgery review: unsworth-group-practice
Title: Wow
Rating: 1 out of 5
Visited: December 2022
Rang to make my 4 year old grandson an emergency appointment at 8.30am in the morning as he was really unwell and the receptionist made the decision that he was well enough to go to the hospital to be seen ?? I didn’t know receptionists were medically trained , and referring patients onto the hospitals is not acceptable as they are already stretched . What happened to duty of care for 16 and unders ? Also I have to agree with previous comments on here when ever you go in it’s empty . Maybe you should pay gp’s for the patients they do see in person or actually deal with instead of paying them for the patients who are registered  on the books regardless .
GP surgery review: unsworth-group-practice
Title: Very poorly organised
Rating: 2 out of 5
Visited: October 2022
Went 1st Oct for my booster/flu, queued up for a hour, half of that was outside in cold,damp and windy conditions.
Majority of people were in their 80s and obviously frail, must have been horrendous for them. All previous covid vaccinations very little waiting time and plenty of staff. Very poorly organised.
GP surgery review: unsworth-group-practice
Title: Pointless being with thrm
Rating: 1 out of 5
Visited: October 2022
I do not use this service excessively but rang this morning as I have had a diagnosis from the hospital and wanted advice.  No you can’t get past the receptionist, no appointments left would have to ring back tomorrow at 8.00 a.m. or refer myself to 111.  I am anxious about my diagnosis and did think that my GP was someone I could turn to.
GP surgery review: unsworth-group-practice
Title: Unbelievably Bad
Rating: 1 out of 5
Visited: March 2022
Doctors prescribe medication then the pharmacist cancel it without any notice. Have to wait at least 1 month to speak to a doctor to get the prescription. Rude receptionist. Cant even book an appointment. I would avoid this practice completely.
GP surgery review: unsworth-group-practice
Title: great treatment
Rating: 5 out of 5
Visited: March 2022
after my suffering over last few weeks i was seen on the 21st march and got fantastic treatment i feel that i will go on living for a while now after my visit thank you for everything
GP surgery review: blackford-house-medical-centre
Title: Always a positive experience.
Rating: 5 out of 5
Visited: November 2023
I have been registered here for over eight years.  On each occasion, reception staff are friendly and helpful, either over the phone or face-to-face. The nursing team are brilliant and do all they can to work the appointment around you. Drs have a good bedside manner and are genuinely interested in your care and health requirements. The new paramedic practitioner will offer you a thorough assessment and good safety advice for you to follow.  Well done to all who work her and thank you for an excellent health care experience.
GP surgery review: blackford-house-medical-centre
Title: Exceptional Physio Appmt
Rating: 5 out of 5
Visited: July 2023
Having visited a Doctor at Blackford House over another matter and my complaining about worsening pain in my upper right arm/ shoulder from an old injury she advised me the practice had a Musco Skeletal Physio I could see.
I booked in at Reception, was seen the wk after by the physio who spent time listening to my many 'years old ' injuries, she assessed me very thoroughly & gave me some excellent advice and exercise sheets to do.
Another invaluable member of the Blackford House Medical Team.
This Surgery is in my opinion nothing short of outstanding.
Thank you again to you all
GP surgery review: blackford-house-medical-centre
Title: Another fantastic service
Rating: 5 out of 5
Visited: June 2023
I had occasion to visit the practice again 2 /3 wks ago and this time was referred by the Doctor for some blood tests and a pelvis scan. 
I saw a Nurse I had not seen before for my blood tests, whom I think is fairly new to the practice.
What a lovely warm, friendly and very reassuring person she was, who took the time to engage with me confidently too, a credit again to the staff that work at this Doctor's Practice 
I have today been for all of my results which thankfully are all clear, so
thank you again to you all.
GP surgery review: blackford-house-medical-centre
Title: Excellent Doctor's Practice
Rating: 5 out of 5
Visited: April 2023
My Son and I have been patients at Blackford House Medical Centre for over 20 years now and have always had the very best of care and service from everyone who has ever worked here.
I simply cannot fault anything at this surgery, and even throughout the Pandemic felt they were there if I ever needed them !

The Receptionists have a very demanding & stressful job, yet my experience of ringing or visiting for anything has always been a very warm and pleasant one and no matter which Doctor my Son and I have ever seen we have been very satisfied with the appointment.
Listening to some of the ' horror stories ' from friends and colleagues about their own GP's practice I wouldn't want to be at any other Doctor's Surgery.
Thank you to everyone involved there, it is very much appreciated.
GP surgery review: blackford-house-medical-centre
Title: We are so lucky!
Rating: 5 out of 5
Visited: April 2023
We are so lucky to have this Health Centre available to us. My family and I have  used this practice for 20 years, never had a bad experience! In my opinion the doctors and staff really care about their patients.  Thank you.
GP surgery review: blackford-house-medical-centre
Title: Not good service at reception
Rating: 2 out of 5
Visited: November 2022
Went to practise in November had to do urine sample  gave sample to receptionist and rang the surgery 2weeks later they said they had never had the sample yet I handed it to receptionist who put it in a box what is the use if they don’t follow up you could end up very  ill .
GP surgery review: blackford-house-medical-centre
Title: You were there when I needed you
Rating: 5 out of 5
Visited: September 2022
How can I  say thank you for saving my life? Mere words but the swift actions of your staff who came to my aid when I collapsed with a massive heart attack in your reception area did save my life. All the team at Blackford House Medical Centre are dedicated to ensuring our wellbeing and I should know , having been a patient since 1968. A massive thank you and long May you continue giving a great service to our community.
GP surgery review: blackford-house-medical-centre
Title: Avoid
Rating: 3 out of 5
Visited: August 2022
Can never get through to the surgery. I received a text message to contact the surgery due to my scan results and it says they are closed, at 2pm. I am in the process of changing my GP. I think Blackford house lacks patient care and the receptionists speaks loudly about my diagnosis with patients in the waiting room. Not very professional or confidential. Wanted me to speak up as replied 'what' multiple times.
GP surgery review: blackford-house-medical-centre
Title: Accessible Service
Rating: 5 out of 5
Visited: August 2022
I would like to commend our surgery for its appointment procedures. At a time when so many other practices are limiting their face to face consultations our surgery has made it its mission to be as accessible as possible. 
I have rung up at 8am and been held in a queue for a short time, but upon speaking to a receptionist I have been offered a face to face consultation for 9am the same day. The same applies if you would prefer a telephone consultation.
GP surgery review: blackford-house-medical-centre
Title: The BEST practice
Rating: 5 out of 5
Visited: June 2022
A huge thank you to all at Blackford House Medical Centre for all you do for our community. In the most difficult of times, you have continued to support us and be there for us. Within my own family, you have seen us for a wide range of issues. The doctors are the best in the business. The nurses are amazing. The reception staff are so helpful and friendly and have sorted out appointments and various paperwork. I feel so lucky to have you as my doctors surgery and would like you to know how appreciated you all are. Also, thank you to the cleaners who have the surgery immaculately clean every day. Once again, a big THANK YOU!!!
GP surgery review: the-elms-medical-centre
Title: Poor service from a particular member of staff.
Rating: 2 out of 5
Visited: December 2023
I came in for an appointment which was dealt with. I asked for a new prescription for important medications. Hypertension, mental health, and Asthma. All of which are potentially life saving. He refused to issue a prescription saying he was dealing with the reason I came into the surgery today and i need to give 48 hour notice. In my opinion he was being pedantic and dissmissed me.  I am appalled at this persons attitude , in my opinion he is not fit for this position.  I am a retired nurse giving 47 years to the NHS and i always treated my patients with respect.
GP surgery review: the-elms-medical-centre
Title: Patient-centred care
Rating: 5 out of 5
Visited: November 2023
I have been coming to the Elms for many years. They have never let me down once. A few years back there were one or two issues around poor customer care from temporary reception staff, but as of now the staff at this centre, from reception to the nurses and doctors, really are first class, especially given the workload they appear to have to deal with. They take a very patient-centred approach and my GP is extremely skilful. Thank you
GP surgery review: the-elms-medical-centre
Title: The best practice around and helpful experience
Rating: 5 out of 5
Visited: October 2023
Seen nurse for my son injections, I was so worried but the nurse made the experience a lot easier then I fort. I asked if a gp could look at my son rash and the receptionist asked the doctors and was seen. The receptionist goes out the way to help every time. Really recommend this doctor surgery.
GP surgery review: the-elms-medical-centre
Title: Good experience
Rating: 5 out of 5
Visited: October 2023
Everyone complains but very few tell you a job well done. I saw a student doctor at the beginning of October becoz the nurse was sick. The following Friday he phoned me twice with my results and what to do going forward. The doctor then phoned me to confirm medication. A scan was requested a healthy eating consult and a excersize consult all within 3 weeks. I received a message requesting I phone and book a telephone consult with doctor to discuss the scan results. I was helped by the office personnel and given an approx time to expect call. Before the expected call I received another call from the doctors office different person but no less helpful. Very apologetic about the call having to be cancelled due to illness but to expect a call the following day and again gave me an approx time. The doctor called I had my result consult and again discussed the previous prescribed medication. All this happened within the space of 3 weeks and I can honestly say I am impressed. I very very rarely need or go to doctors and on this occasion they were there for me when I needed them. I know not everyone will agree but I can only comment on my personal experience. Thank you to all at elms for a job well done I really appreciated it x
GP surgery review: the-elms-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: September 2023
Having seen the doctor today I came away feeling reassured with the help and advice which was given.
GP surgery review: the-elms-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: September 2023
My experience has been good. The doctor spent time listening to me and helped me with my illness. The doctor spent time discussing options with me and I didn't feel rushed
GP surgery review: the-elms-medical-centre
Title: Poor practice
Rating: 1 out of 5
Visited: September 2023
Obviously the Receptionist thinks she is a GP I couldn’t have an appointment on 3 occasions over the past 4 months, 1st appointment because I said the reason was private said she was on Drs orders unless I said reason to her I 
couldn’t have an appointment, I might add there was people in queue behind me so it was even more embarrassing,  2nd & 3rd attempts on getting appointment was told I could have  no GP appointment  once again,  in her opinion (the receptionist) I needed to go to A&E or have physio appointment which I had to take, Physio, was lovely & she immediately made a GP appointment & arranged tests I needed straight away, when she heard  & seen my problem, I seen GP Next week but although she was ok she said she needed to refer me to a GP I’ve seen before as she was only a locum, what’s the point of filling in with locums when they can’t help you, although I have to say when I mentioned about being refused an appointment by the receptionist because I said it was private she did say I should have been given an appointment because that is my right to say that & I don’t have to give a reason, just wish the old GPS were still at Elms as there would not be any problems.
GP surgery review: the-elms-medical-centre
Title: Positive Experience
Rating: 4 out of 5
Visited: August 2023
I was greeted by my GP in a very friendly warm manner. I was given time to discuss my health needs, and at no time did I feel rushe. The outcome was very positive.
GP surgery review: the-elms-medical-centre
Title: Superb medical support
Rating: 5 out of 5
Visited: August 2023
Made a telephone appointment and was called in the allocated time frame. GP was professional,  understanding and efficient. Provided with practical and sensible medical resolution to my health issue
GP surgery review: the-elms-medical-centre
Title: Great service- very empathetic
Rating: 4 out of 5
Visited: August 2023
My 12 year old daughter had an appointment with a doctor concerning acne on her face. I was expecting to either be told it wasn’t bad enough for treatment, or simply thrown some medication.
I was very impressed when the doctor took the time to reassure my daughter and tell her she was beautiful despite hormones causing spots. The doctor made sure my daughter was fully involved in the conversation and answered the questions she had at a level she could understand.
My daughter came away feeling listened to and happy with the course of treatment.
GP surgery review: the-uplands-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Massive improvements over last few months. 
Phone answered quickly.
Staff polite.
Dr was efficient and on time 
Can’t ask for more !!
GP surgery review: the-uplands-medical-practice
Title: Poor service
Rating: 1 out of 5
Visited: January 2023
Rang this practice to make a future appointment on a Monday. Finally got through after about half an hour for the woman on the phone to tell me to ring back the next day at 8am to get an appointment. I start work at 7:30am working for the NHS myself so how am I supposed to ring at 8am it was not even for an emergency appointment. So I physically went in to the practice on the Thursday when I arrived at 2pm the woman told me they couldn’t attend to me until 3:30pm. When I returned at 3:30pm I was told that she cannot make future appointments today and to ring back on Monday.
GP surgery review: the-uplands-medical-practice
Title: Very poor service
Rating: 3 out of 5
Visited: January 2023
Two weeks ago I requested the local pharmacy to reorder prescriptions for myself and my husband.Despite having chased this 3 times with the pharmacy,who assured me that they had sent this request through three times we have still not received the medication.The pharmacist actually rang the surgery  today on our behalf and I fully expected a positive outcome.I was disappointed.We are still waiting .This is not acceptable.