janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: castle-donington-surgery
Title: Exceptional and outstanding practice
Rating: 5 out of 5
Visited: February 2023
I feel compelled to write and express my overwhelming privilege of being an important person/ patient on the list of The Castle Donington Surgery. As one walks through the door it permeates a welcoming atmosphere. Offers an experience of a well oiled machine. Gives evidence of an ethos of ‘best practice’ procedures .from reception, to nurses and doctors alike there is a calmness, a balanced focus. And an approach showing excellent staff relations and support.I have experienced ‘red carpet’ treatment. Whilst an obvious disciplined process from initial phone calls to follow up. Nevertheless the process is efficient, constant and works well.  The Doctor’s with fabulous nurse support are courteous showing their ‘duty of care’ with a listening ear. A follow up, with a conclusion. Or, if needs be, an ongoing definitive explanation and a plan. Of course it’s a busy, busy hub  but all concerned show their own identity of confidence and reassurance. 
Thank you.
GP surgery review: castle-donington-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: January 2023
I rang the surgery at 8.35 for an appt. After waiting a while in the queue I was give a face to face appt with a GP. 
GP assessed and thought I needed an appt with the asthma nurse, due to work commitments could not make the times so the nurse has been following me up via text messages.
Great use of technology to overcome problems and to improve healthcare.
Thank you
GP surgery review: castle-donington-surgery
Title: Shocking service
Rating: 1 out of 5
Visited: November 2022
Absolutely impossible to get an appointment.   Cannot prebook one so have to ring 8.15 every morning.  Have been trying for a week.  When finally got through this morning was told doctors only in in the morning.
When first I'll ended up going to the walk in centre.  Given antibiotics.  These didn't work but when went back to walk in centre was told would now have to see a doctor.  As said above this has not happened.
GP surgery review: castle-donington-surgery
Title: you can't afford to be ill
Rating: 1 out of 5
Visited: October 2022
I've just had Major Neck Surgery at The Royal Derby Hospital, they were great. When I was discharged they gave me a sick note for 3 weeks off work. On the sick note it said, I encourage Mr Neville to see his GP if further time off work is required to recover. This information was also sent to the Surgery. So on the Monday before my Sicknote ran out on the Wednesday I tried to ring the Surgery - spent over 2 hours trying to get through and couldn't. So I rang in the afternoon and got through after about 10 minutes to be told I would need an appointment with a Doctor and would have to ring back in the morning, this is the way it is. I tried ringing the next day at 8.15, finally got through at 8.50 to be told no appointments left! After explaining my situation to the receptionist she said, I will see if I can get the Doctor to do you a Sicknote as it's just an extention to the one you,ve got. So I said when can I pick it up and was told to ring again after 11 on Thursday. I rang on Thursday ,and guess what, no Sicknote and the Doctors off today! You'll have to ring Friday after 11 again. What a shambles. You can't afford to be ill can you. Can you tell me why it is so much trouble to get something as simple as a Sicknote when the Surgery is aware of my situation? This is simply not good enough. I dread the day I need help from this Surgery again.
GP surgery review: castle-donington-surgery
Title: DRs that aren't, no staff no money
Rating: 1 out of 5
Visited: July 2022
So only after my appointment with 
a 'Dr' discovered not a qualified doctor at all (everyone including them never mentioned it other than lots of I'll have to check that??????) I discovered calling them my GP with 11 years minimum trading and another 10 years in practice has been replaced by a paramedic temp who went on a course because the receptionist thought that was good enough. Of course they couldn't answer most questions, had little knowledge of local healthcare and wasn't capable of managing multiple comorbid conditions (because they were a paramedic how could they do the things that a DR does, the training is for a reason) no proper Dr s available - read the internet and call 999 bypass this lot
GP surgery review: castle-donington-surgery
Title: Excellent care and service
Rating: 5 out of 5
Visited: June 2022
I have attended the surgery on a regular basis usually 2/3times a week. I have always had excellent care and attention from all staff . My main contact had been with the nursing staff who always go to great lengths to ensure I get the bedt care possible and do so in way that it is a pleasurable experience. I believe the surgery gives fantastic care  If extra care is required the doctor has always been on hand to give further assistance and help and advise.
GP surgery review: castle-donington-surgery
Title: Stars
Rating: 5 out of 5
Visited: May 2022
All the staff here are amazing, my family and I have been through a great deal over the years and their care has been second to none. We have spent a lot of time with the Nursing Team who have not only provided exceptional care, compassion and empathy but have become like family.  We are most fortunate to have them, they are all stars . Heartfelt thanks to you all for everything you have done and everything you continue to do.
GP surgery review: castle-donington-surgery
Title: Great Service
Rating: 5 out of 5
Visited: March 2022
:  I visited the practice to ask about my ongoing sciatica and how my situation could be improved. I saw a Locum Doctor and I can only say she was absolutely brilliant. She answered all my questions, and filled me with confidence that things would improve. I left without further medication and ready to face the world. So many people are too ready to complain, and I just had to write and compliment
the Practice to say how caring you really are.
GP surgery review: castle-donington-surgery
Title: Caring people
Rating: 5 out of 5
Visited: February 2022
After struggling with uncontrolled asthma symptoms post covid the practice asthma nurse has made a huge difference to my quality of
Life. Thankyou so much
GP surgery review: castle-donington-surgery
Title: Brilliant service
Rating: 5 out of 5
Visited: February 2022
The online triage service has never let us down.  Excellent service resulting in face to face appointments quickly when needed. (Before the online system I also found the surgery always saw me or my family when needed). Despite the pressure they are facing I think the surgery does an amazing job.
GP surgery review: measham-medical-unit
Title: Excellent
Rating: 5 out of 5
Visited: July 2022
Since moving here in april, the practice has helped with transfer to Burton hospital, emergency repeat prescription. Friendly and attentive staff. Cannot thank them enough
GP surgery review: measham-medical-unit
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2022
Throughout the Coronavirus era I have received nothing but excellent service from the doctors, nurses and receptionists at Measham, and I am truly grateful for that. A major NHS problem is in the hospitals where we do not train enough doctors and nurses, and the virus causes many of them to be absent at any time.
GP surgery review: bushloe-surgery
Title: Speedy Appointments & Excellent Service
Rating: 5 out of 5
Visited: August 2022
I Phoned for an appointment at 8am and was 6th in the queue. By 9am the same day, my Doctor had phoned me.  He made me an appointment with the Dermatologist and himself, the very next day.  Super speedy.
After 4 years with another practice, and an unresolved condition, I am very pleased with Bushloe Surgery.  The results are, I am now able to manage my condition.
GP surgery review: bushloe-surgery
Title: Thank you
Rating: 5 out of 5
Visited: May 2022
I wanted to say thank you for the recent efficiency of the doctor who responded to my  problem.  no fuss no difficulty and all sorted out quickly. 
Thank you
GP surgery review: bushloe-surgery
Title: Approach for appointments is poor
Rating: 3 out of 5
Visited: March 2022
The surgery offers only same day appointments. This means that you are stuck in a sheer endless queue of callers at 8 am in the morning and getting an appointment is a lottery. It is incomprehensible to me why no proper booking system exists.
GP surgery review: the-central-surgery
Title: Poor Service and booking system
Rating: 1 out of 5
Visited: June 2023
I do feel for the reception staff and doctors at this surgery. Due to inadequate management and systems they cannot provide a service! I called in 2 days in a row at 8am to get an appointment and it just times out. I called later in the day and the receptionist told me to try again at 8am tomorrow! That's the only answer she has... she is not authorised to say or do anything else. Covid has come and gone (which was not an excuse for the private sector by the way!) but it looks like management think this level of service is acceptable.
GP surgery review: the-central-surgery
Title: Absolutely Shocking
Rating: 1 out of 5
Visited: June 2023
Still trying to get through to them now, my phone says i have tried for 57minutes. 230 times i rang and and finally got put on hold for 11 minutes spoke to someone who asked for my details and cut me off.. now on another phone rang 97 times so far. I have a screenshot of the number of times if they deny it.... Awful
GP surgery review: the-central-surgery
Title: Shockingly bad service, absolutely awful
Rating: 1 out of 5
Visited: June 2023
There is no way to contact the surgery. Phones are rarely answered and there is no online communication available. The only way is to drive to the surgery. Even after that, if you do visit in person to arrange a telephone consultation, the GP doesn't ring within the promised timeframe. Several times I’ve waited in all day for a call for it not to happen. This service is not fit for purpose. It’s no wonder people end up going to A&E as an alternative as it’s the only way to doctor. The pandemic ended a long time ago so that cannot be the excuse any more. Why is nothing improving? Why doesn't the surgery have some sort of online communication available? 

Additionally, I'm meant to have a thyroid test annually. During the last 3 yrs Ive only had one test and that is because I arranged it and pushed for it. What happens to those less able? Do they just get forgotten? I expect so.
GP surgery review: the-central-surgery
Title: The worst gp practice ever! Impossible to book anything
Rating: 1 out of 5
Visited: April 2023
Honestly, I think this practice should be reported for the lack of response and complete disregard for the people they should be helping. It's a complete disgrace considering that we are talking about a health practitioner who should be looking after sick people in time of need. It's practically impossible to speak with them on the phone, it's either engaged or they let it ring for hours without responding. They used to have the ask-gp app at some point, which now they have discontinued. I just realised that it is now almost one year that I tried to see a gp without success (!) I understand that they may have taken too many patients, but my impression is that they absolutely do not care about their patients. Very very sad to see this state of affairs.
GP surgery review: the-central-surgery
Title: Terrible phone access
Rating: 1 out of 5
Visited: April 2023
It is nigh on impossible to talk to anyone at this surgery. No one answers the phone even after getting through the engaged tones. I waited for half an hour for someone to be bothered to pick up the phone. Nothing.
GP surgery review: the-central-surgery
Title: I wish someone would answer the phone!
Rating: 1 out of 5
Visited: March 2023
Why does no one ever answer the phone at this surgery? It’s not acceptable, especially since the only other method of contact (askmygp) was removed. The only way to get in touch now seems to involve a physical trip to the reception desk. This is not fit for purpose. What is worse is that it has been like this for months and there doesnt seem to be any desire to effect change.
GP surgery review: the-central-surgery
Title: V poor
Rating: 1 out of 5
Visited: February 2023
I have used the practice for over 10 years and it's service has declined over the last few years to the point its v poor. Ask my gp worked fine but that has been discarded for the v frustrating daily calling at 8am, just to find after 226 calls no appointments left call back tomorrow or I'm offered an appointment across the city! Apparently once I've seen them they can refer you back to your own gp.. dumbfounded.  A simple phone call is all I needed.   Everything seems to be batted off onto someone else. Even booking a simple blood test.  My opinion is that they have over stretched themselves with the amount of patients they've taken on and unable to manage. Very disappointed.
GP surgery review: the-central-surgery
Title: Very poor practice
Rating: 1 out of 5
Visited: February 2023
Can't book an appointment in advance only on the day, can't get through on the telephone  so i had to go in so i can have a phone appointment to see if your not well enough to see a "doctor"/ nurse practitioner
GP surgery review: the-central-surgery
Title: Poor
Rating: 1 out of 5
Visited: February 2023
I have received an automatic letter to make an appointment for Long Term Condition review and another automatic letter to make an appointment for a regular test.
* No one picks up the phone whatever time of day
* Ring back is not operating (voice recording says it is not activated
* GP appointment service not working
This is an absolute disgrace. 
God help anyone who needs an urgent appointment or anyone who can't get medication because of the review not happening (me shortly!). 
Unresponsive and therefore will have to change service.
GP surgery review: the-central-surgery
Title: Can't get an appointment
Rating: 1 out of 5
Visited: January 2023
The doctors are usually brilliant. Had issues getting an appointment before. Then they fixed this with Askmygp then they removed it. Reception doesn't pick up the phone so you cant make appointments. Have to physically go to the reception @8am for a chance of an appointment.  Funnily enough not usually busy when you do. If they can't handle the number of patients reduce the quota of patients!
GP surgery review: oakham-medical-practice
Title: Hopeless
Rating: 1 out of 5
Visited: August 2023
You send out invite for medical review with time limit, but no times/dates available! How is that supposed to work.
Not the first timr either. Impossible to get service.
GP surgery review: oakham-medical-practice
Title: Turned away by Oakham Medical Practice reception.
Rating: 3 out of 5
Visited: August 2023
On the 16 August 23 I went to the surgery with a perceived chest infection as I`m asthmatic having battled it for a week hoping it would go.(This was about 16.50pm) The receptionist told me to go to Corby, ring 111 whereby a locum doctor would possibly ring me from an unknown location or, queue the following morning outside at 8 am ish. Having explained to her I felt somewhat faint and didn`t feel able to drive a distance safely, this did not seem to register? I did get sorted out with some anti biotics but not at the actual surgery.  What on earth is going on? Most of us would not be there if not needed to be. Hypochondria is not my thing!
GP surgery review: oakham-medical-practice
Title: Parallel Universes
Rating: 5 out of 5
Visited: August 2023
Having stumbled across the review section of the Oakham Medical Practice site today, I think I might be living in a parallel universe, having read some of the vituperative comments therein.
With the notable exception of one receptionist, who I have witnessed being very rude and disrespectful to people several times, both over the phone and in the reception queue (including myself), all other interactions I have had with employees of the practice have been exemplary.
I have been unfortunate over the past couple of years to require a steady stream of blood tests and medication advice in addition to GP consultations about co-morbidities I suffer from, and this in itself is debilitating to say the least.
On one occasion, I was told that I could not see or speak with a doctor but that I could see an Advanced Nurse Practitioner, which I did. She was absolutely excellent, thorough and displayed a lot of empathy with my condition.
When I have to have bloods taken regularly, the phlebotomist is invariably very pleasant and helpful, which reduces stress levels instantly in my case.
When I'm lucky enough (If that's not an oxymoron) to see or speak with a doctor, they are always very attentive, caring and thorough, which they follow up with sound practical advice and prescriptions where necessary.
When I have been to various hospitals for invasive procedures to be done, Oakham Medical Practice acknowledges receipt of letters from those institutions if there is anything they need to follow-up on, as soon as they get them.
I am not interested in reading about the lack of services since the pandemic - it really is old news now - but I do sympathise with people trying to get appointments. That part of things is truly abysmal, but if the management staff employed could analyse the situation more professionally, I am sure they could come up with a good solution. Having said that, when I do get through to a receptionist they are invariably pleasant and helpful - clearly a lot of training has gone into this and it is paying off (with one exception as mentioned earlier).
So, let's all give the doctors and their staff the support they need in order to support and care for us, remembering that we should all take a certain amount of responsibility for our own wellbeing.
GP surgery review: oakham-medical-practice
Title: Useless
Rating: 1 out of 5
Visited: July 2023
They are trying to reduce their official wait times by telling you there are no appointments available today - go elsewhere.  On top of this the receptionists are plain rude.  Quite frankly I may as well not have a registered GP - they have never once been able to help me.
GP surgery review: oakham-medical-practice
Title: Can someone please explain the 'release' appointments system
Rating: 1 out of 5
Visited: July 2023
Can someone please explain how the appointment system is supposed to work. I don't understand why appointments are 'released' each day, rather than being able to book in advance. It means rather than me waiting three weeks until the next available appointment, I'm just in limbo, unsure when I'm going to be able to book one, and spending more and more time either on the phone or on the app.

I'd like to know as at the moment it feels like it's a way of reducing wait time statistics by shifting the wait time off the books of the surgery and in to the community where it can't be measured and therefore doesn't impact the surgery's performance review.
GP surgery review: oakham-medical-practice
Title: Great Service
Rating: 5 out of 5
Visited: June 2023
I want to the walk in center at Oakham Hospital ran by Oakham MP and and I want to say a massive thank you.

I turned up on the day no appointment spoke the the gentleman on reception and he booked me in. I only waited 5mins till I was seen.

A new doctor who has only been there 6 weeks was amazing. He prescribed me medication sent it over and it was ready for me straight away. 
 The doctor examined my wrist did some tests , informed me of a physio app and got a wrist support. He was so helpful and very knowledgeable. I can’t remember his name but want to do a massive thank you.
GP surgery review: oakham-medical-practice
Title: Helpful, friendly and professional
Rating: 5 out of 5
Visited: March 2023
I have found my experience with Oakham Medical Practice to be supportive and professional. 
The receptionists, medical secretaries and doctors are friendly and efficient. They return calls and have kept me updated on progress.
GP surgery review: oakham-medical-practice
Title: Worst Practice ever.
Rating: 1 out of 5
Visited: December 2022
Unable to ever get an appointment! Was on hold for over 3 hours today, called at 8:30am and kept getting to the front of the queue call was answered and promptly hung up on. This happened 3 times! Would go to another practice but they have a monopoly as the only one in Oakham.
GP surgery review: oakham-medical-practice
Title: Another really helpful experience
Rating: 5 out of 5
Visited: December 2022
Having seen many negative views on Oakham I just want to say how brilliant I have personally found them both today and some six months ago when I had a different problem. Despite the restraints of the system I have found everyone I've spoken to be caring and extremely helpful and on both my recent incidents they have gone above and beyond to sort me out. Many many thanks and please keep up the good work.
GP surgery review: oakham-medical-practice
Title: Dismissive
Rating: 1 out of 5
Visited: December 2022
I had a very unhelpful phone discussion with a GP whom I have never met and who knew little of my history.  When I persisted in asking why I could not have a face-to-face appointment with a GP who knows at least something of me I was in effect told that was a matter of Oakham Medical Practice policy and to mind my own business.  I note, reading through these reviews, that the practice manager does not bother to answer many of them - there's an indication of the arrogance that rules at this mediocre set-up.
GP surgery review: the-uppingham-surgery
Title: Excellent car
Rating: 5 out of 5
Visited: June 2022
The surgery gives me an annual checkup. At the latest session the nurse spotted a growth on my temple, took a photo of it, arranged for it to be removed - now gone  within 10 weeks.
GP surgery review: the-uppingham-surgery
Title: Great Appointment With Nurse
Rating: 4 out of 5
Visited: May 2022
Had my smear test yesterday, previously had many bad experiences at a different surgery which made me very anxious about having my next one, especially as I was new to this surgery.
Nurse was kind, patient, explained everything to me and listened to my concerns. Very reassuring and considering it can be quite uncomfortable and awkward experience, it was not and I have now had a positive experience which makes me feel much better about having such appointments.
GP surgery review: the-uppingham-surgery
Title: well organised
Rating: 4 out of 5
Visited: March 2022
I was seen very quickly. I was given plenty of information about the  minor surgery and there was no pain or discomfort.
GP surgery review: the-uppingham-surgery
Title: Good advice and help given.
Rating: 5 out of 5
Visited: March 2022
My condition was reviewed again on arrival and the GP decided against operating but instead referred me to hospital. I was given a clear explanation of that decision which I appreciated. An appointment at the hospital followed very quickly. I am completely satisfied with the way this was handled.
GP surgery review: the-uppingham-surgery
Title: Professional care
Rating: 4 out of 5
Visited: March 2022
Minor surgery to remove 2 warts and send for analysis to check wether benign or not
Great care given by both doctor and nurse
GP surgery review: the-uppingham-surgery
Title: A Professional and Caring Practice
Rating: 5 out of 5
Visited: January 2022
Over the past few months I have had cause as a new patient to be in contact with the practice for a number of different reasons.
Each contact has been professional,responsive and caring.
This has been true for the excellent admin staff, efficient pharmacy team, the caring nurses and phlebotomists and of course incredibly supportive doctors.
As with many other patients we left a failing practice in a nearby town. 
We have been so lucky to find Uppingham surgery who provide a magnificent service even in the toughest times.
Thank you
FH -Retired GP Practice Manger and Partner