janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: birstall-medical-centre
Title: Abysmal Service
Rating: 1 out of 5
Visited: May 2023
This practice has been utterly useless - I understand that GP's may have limited abilities to diagnose (even when using their NHS Wikipedia) but to have to repeat the same story with a revolving number of different staff members, excessive repeated blood tests and blocking much needed referrals when clearly there is a chronic issue is not acceptable. They do not listen to patients properly and gatekeep further treatment. I would not recommend using this service.
GP surgery review: birstall-medical-centre
Title: Website
Rating: 2 out of 5
Visited: May 2023
How long does it take to get website up and running so I can reorder my meds?  You don't take down the old website until until the new one is ready to be launched.
GP surgery review: birstall-medical-centre
Title: Stuck with a bad service
Rating: 1 out of 5
Visited: April 2023
I had a medication issue a couple of weeks ago on a repeat prescription and not managed to get my medication but they are blaming the chemist and it’s the doctors fault. I’ve had both cause issues before.
GP surgery review: birstall-medical-centre
Title: Poor reception and service
Rating: 2 out of 5
Visited: April 2023
I have been trying to call on the telephone to make an appointment for my elderly mother. I wait in the phone queue. After reaching number one. Nobody even bothers to answer the phone. There should be a seperate reception desk handling all telephone line enquiries and assisting services available. I have to keep trying again to call for simple blood test results. There is bad reception service always miserable staff, unwelcoming, unprofessional and rude. One does not always have to phone at 8am for the days avaialble appointments it may be an urgent matter for a patient. Last time the reception lost my urine sample. Such nonsense. Staff should be fully trained. Poor staff and service.
GP surgery review: birstall-medical-centre
Title: Terrible service
Rating: 1 out of 5
Visited: March 2023
I have been with boarder drive surgery since 1981 and has amazing service. But not now. Now unable to get appointments when needed, and no I'm not constantly wanting to see the doctor. Not can I order my repeat medication. They won't order it over the phone and the website is down with no idea of when it's getting sorted. So now. No repeat medication.
GP surgery review: birstall-medical-centre
Title: Practice Website
Rating: 3 out of 5
Visited: March 2023
The practice website has now been down for a week. For those of us relying on the online repeat prescription service and not being able to get to the surgery to order the repeats. 

Rang the surgery on Tuesday and was told it had been reported  and was told to use the NHS app. 

The NHS app has such a long list of terms and conditions to accept  and is also is not available to use on the home computer - has to be on a mobile phone. 

Very poor service for the vulnerable and patients who are not able to go out in this bad weather 
Its now a  week and the website is still not working.
GP surgery review: birstall-medical-centre
Title: Impressed
Rating: 4 out of 5
Visited: January 2023
Never had a problem with the practice, to date.
Needed to see a physiotherapist recently and got an appointment within a week. Impressive.
GP surgery review: greengate-medical-centre
Title: Staff seem unwilling to try and help
Rating: 5 out of 5
Visited: August 2023
I have rang this GP practice as I had a yellow vaccine here back in 2006 but the digital record has not been completed/missing information when my current GP practice checked - all it states is I had the vaccine but no details (batch, manufacturer etc.). I rang to ask if they could check and give these additional details - as these are needed for recertification - and was told quite bluntly 'if it's not on your digital record we do not have this information' (they weren't even willing to try and look/ask/help). Having checked - they are no longer a yellow fever vaccination center - they should still have these details (as it was less than 20 years ago). Also I assume recording a vaccine batch and manufacturer information is essential for reporting adverse events etc?! However, a simple check/ask to find out would have been nice with a more friendly/willing to help response - as I'm aware this was 17 years ago, and it certainly seems something if I was a receptionist I'd want to check before giving an instant no. As a result my current GP practice has also tried to get these details, when Greengate as a previous yellow fever vaccine clinic should have these details anyway. It is disappointing as the difference between my interaction with this GP practice's staff is the complete polar opposite to how my current GP practice are - trying themselves to contact and get this information. I only rang simply asking if they could help and see if they have this information - which I thought was a fairly simple ask. Instead I felt like the receptionists were frustrated and did not seem remotely interested in helping, and were more keen to dismiss this request - even if it meant they had to go out of there way just to find out if they had this information.
GP surgery review: greengate-medical-centre
Title: Unempathetic Reception Staff
Rating: 2 out of 5
Visited: March 2023
Its as if every time you call/speak to someone from reception they constantly want an argument. Always abrupt and rude. Calling the doctors usually means somethings wrong with your health, which is anxiety provoking in itself, then having to speak to the reception staff here doesn't ever make me feel any easier, if anything it makes it worse!!
GP surgery review: greengate-medical-centre
Title: Unprofessional and unfair treatment!
Rating: 1 out of 5
Visited: March 2023
I completed a change of address form and took in my documents, a receptionist checked it and said everything was fine (my partner who I live with is also a patient here under the same address).
I received a voicemail shortly after stating that my new address is not in the catchment area, that I must find a new GP practice and sorry for any inconvenience.
I called back and had a polite conversation with a member of staff about this, explaining that my partner is registered at my address and is at Greengate Medical Centre, this was checked and I was told her assumption is ‘the catchment area must have changed’ since he notified the practice of his change of address… he has had no issues or notification received that he must move GP practices, and has been allowed to visit and have communications with the practice with no disruption since his change of address.


I am coming towards the end of my pregnancy, with midwifery visits every 2 weeks at the practice. It is very unsettling and anxiety provoking to be told the care with my current midwife will be interrupted at this late stage of pregnancy at the practice's discretion, it seems incredibly unfair and inconsiderate.
The main issue here is my partner has been accepted under the exact same address and hasn't been told to move elsewhere, yet I have been told point blank 'no' as I am not in the catchment area - not even for the remaining weeks of my pregnancy, as if I don't have enough to organise and worry about right now. We are about to go through my birth plan, which I will now have to do with someone I have no relationship with or met before.

I wrote to the practice manager explaining what had happened and that my partner is registered here, and my reasons for feeling unhappy about the decision, that I have a history of anxiety/mental health issues which my midwife and I have worked very hard on keeping at bay so far. 
My reasons we're not acknowledged what so ever, I was just told they are unable to accept me as I am no longer in the catchment area, and the reason they have this policy is so they aren't discriminating - the most unprofessional response I have ever seen with such lack of understanding. 
You have discriminated, and you have treat me very unfairly, it is unacceptable that management are allowing this to happen. Nobody has explained how this has happened or even attempted to show any understanding of the situation, it is so disappointing.

However, it will probably be a blessing in disguise that I no longer have to deal with the unprofessionalism of Greengate Medical Centre receptionists and management, this was handled terribly and I found the manner of the response I received absolutely shocking.
GP surgery review: greengate-medical-centre
Title: Needs big improvement
Rating: 2 out of 5
Visited: December 2022
I tired to call today to book an appt and yet again the line was engaged from 8am immediately all the way through to when I stopped trying. I called 31 times and no answer always engaged. If this is gp care at its best I would hate to see it at its worst. You can never get through appts bookable on the nhs app are 3 weeks away. It's a nightmare if you have ongoing medical concerns. This surgery needs more staffing and more GPS full time to cope with the level of patients. I'm so tired of constantly having ro wait weeks and then finally giving up and just suffering in silence. If this happens woth mental health issues I dread to think what will happen if someone can't get through and then something awful happens. Please get this improved its been like this for years.
GP surgery review: greengate-medical-centre
Title: Receptionists not always knowledgeable
Rating: 2 out of 5
Visited: October 2022
I rang to check whether I could have a Covid booster at the same time as my flu jab (already booked) and was told they are not a Covid clinic! Well, nor is the GP's surgery that my husband attends, but he was invited for a Covid and flu jab at the same time. We are both over 50 and the NHS website says to contact your GP to get your Covid booster.  Not for the first time has my GP's surgery contradicted the information on the NHS's own website. 
When I told the receptionist where I lived, she even questioned whether my previous GP's surgery (the same on my husband uses now)  should have even accepted me as a patient.  I stated that I had been a patient there for many years (well over 25 years) before changing to the current surgery, and I only made the change because the current surgery was slightly nearer.  I said she could check if she liked. 'It's not my job to check', she said. Oh well, it may not be your job to check your facts, but please don't treat patients like they're in the wrong when they're not.   Thinking of going back to my old GP now as in retrospect I made a mistake by changing!
GP surgery review: greengate-medical-centre
Title: Poor service
Rating: 2 out of 5
Visited: July 2022
Requested summary of care. Not heard anything. Woman who deals with it never answers phone. Had to go in to see what was going on , no answers. This should of been dealt with within 28 days. Its now 38 days. Poor service
GP surgery review: greengate-medical-centre
Title: Poor front of house service/telephone system
Rating: 1 out of 5
Visited: June 2022
Im my 84yr old mothers main carer, I tried contacting her Doctor at Green Gate Lane Medical Centre Birstall today (06.06.2022) from 9am, Telephone permanently engaged, its now 12.45pm, phone is still engaged. This happens often and I end up having to drive to the surgery to arrange a call back from my mothers doctor, this is just not good enough. 

My mother was discharged from the hospital two weeks ago after a bad fall causing a bad trauma to her head and broken ribs pressing on her lungs, she was put on morphine patches for the pain and was told to liaise with her doctor.

This is just not good enough.
GP surgery review: silverdale-medical-centre
Title: Not getting anywhere
Rating: 1 out of 5
Visited: October 2023
I have a lump on my finger that is growing.
Ask to see a doctor but when I went for my appointment it was a nurse who had no clue what she was talking about and said it was a verucca and I said it's not and the trainee doctor that was present agreed with me.
She asked me to send photos which I did,two weeks later and nothing so I tried to call and it seemed like the phone was being put down on me so had to walk around and talk face to face and was told my photos hadn't been passed on so tried a few time to see a doctor which I did get to see and she didn't have a clue what it is and said she'd refer me to get it scanned and 2 weeks later I've heard nothing.
I think I need to take this further as I'm getting nowhere with them
GP surgery review: silverdale-medical-centre
Title: Caring Practice
Rating: 5 out of 5
Visited: May 2022
Thank you to the Silverdale Team
Both myself and my husband have needed to call and visit the surgery over the past few months.   Each time we were treated with understanding and respect by ALL members of staff,  we were also referred to specialist when needed.  
Best wishes to you all during this difficult time
Marian Coupe
GP surgery review: thurmaston-health-centre
Title: Needs a serious shake up and review
Rating: 1 out of 5
Visited: November 2023
Communications and arrangements with this surgery are fraught with problems and difficulties, which ultimately create increased risk for the service user. I myself have experienced this where appointments made and agreed upon by the surgery, are cancelled without any notice, or notification. The patient is left waiting for a call that doesnt come. The practice needs an external assessment, by a qualified body
GP surgery review: thurmaston-health-centre
Title: Serious concerns.
Rating: 1 out of 5
Visited: September 2023
Phone lines ring out. When I get through I am cut off, forcing me to go through the whole process of calling again. Average time to get through is 30 minutes. Arrogant receptionists who are poor communicators. They are an embarrassment to the NHS because they clearly don't care that they are talking to people with genuine health concerns. It all seems like too much trouble for them. Hardly any appointments available. Dr's don't seem to care, they just want to rush you through. The entire practise needs an intervention because what they do there isn't okay. They are treating patients with contempt.
GP surgery review: thurmaston-health-centre
Title: Awful Practice Lack of Patient Care
Rating: 1 out of 5
Visited: January 2023
1) no appointments call back tomorrow. 3.5 hours in total hold time over the day trying to get through to get blood results to be told again call back tomorrow.
2) told the wrong blood results then called back 10 mins later so be told there were further investigations needed. 
3) doctors rude, unhelpful, don't even read notes before speaking to you, told to book an appointment with doctor and then Dr says what do you want us to call you for. So unprofessional and a complete lack of confidence and patient care.
4) sat in doctors watching people come in and get appointments whilst receptionist ignores phones. The booking process DOES NOT WORK.
GP surgery review: thurmaston-health-centre
Title: Need’s a Shake up
Rating: 1 out of 5
Visited: March 2022
Has the health centre got worse? The phone ring incessantly, at the least 30 minutes before it is answered, oh no there are no appoints today GP is very busy try tomorrow!!!! That’s a waste as you get the same answer. I have tried on the advise of the receptionist to email,  again hit and miss whether you get a reply. Then sent a letter surely someone will reply, guess what ? You are not wrong another waste of time. I decided I would try ringing later in the day thought I would try my luck, 5th in the queue I waited 30mins when receptionist answered I stated my request all I could hear was huffing and puffing whilst my request was dealt with. Happy days all sorted or so I thought, I found myself having to ring back as I could not access what I needed although I had stated the problem. Another 30 minutes later again 5th in the queue come on are they having a laugh or what I explained the problem to the same receptionist more huffing and puffing, I felt almost like I should apologise for daring to ring with a request, eventually all sorted. What on earth is happening it almost appears they don’t really want to provide a service. I feel like I should apologise for placing a review.
GP surgery review: boultham-park-medical-practice
Title: Very good practice
Rating: 5 out of 5
Visited: August 2023
After 6 years with this practice, I just wanted to say I have never had a problem with them and where possible, appointments etc are arranged quite quickly.its observing some patients coming  in and shouting at reception etc that must be very disheartening for the staff and disappointing to see. I like ti give credit where its due. Well done Boultham park medical practice
GP surgery review: boultham-park-medical-practice
Title: Very Very helpful
Rating: 5 out of 5
Visited: September 2022
We have recently moved to Boultham Medical Practice. From what my wife and myself have initially experienced in the first three weeks of jointing this Praactice
We are more than satisfied. The attitude of all staff have been very helpful. The two doctors we have seen have been superb  Listen to our concerns and then takled the problem. Excellent . Just like the NHS used to be. Can't praise the Practice enough.
GP surgery review: richmond-medical-centre
Title: Mental and physical health
Rating: 0 out of 5
Visited: October 2023
I had been working for a company for many years in a job that is mentally but not physically taxing. As we came to the end of the contract and my termination date I couldn’t see what was happening to me mentally, emotionally and physically.  
There were relationship problems left right and centre, my work suffered and it got to the point where I could be driving and wonder how simple it would be to drive into that tree, or the lorry, or find another way to end the torment.  
Fortunately I reached out to my doctors and they were incredibly supportive, they understood why I can do my job but want to end it all at the same time with little or no trigger.  
It was the understanding and provision of a pathway to a better me that was most important. It wasn’t just pop these pills and it will get better, it was the understanding on both of our parts that we wanted to make a better me.  
Long story short, I’m now unemployed but on a pathway to recovery and feel like losing my job was the best thing for me, I no longer feel like the extra in a James Bond movie that you just know isn’t going to make it, or the guy in the red top on the Star Trek away team.
GP surgery review: richmond-medical-centre
Title: Gone downhill in recent years
Rating: 1 out of 5
Visited: July 2023
Trying to get an appointment is frustrating, online booking system closes minutes after opening then when you call have to sit in a queue for a long time (47 mins last time) to be put of the triage list. Put on waiting list for Mirena coil for HRT to be told several months later that the surgery are not fitting them anymore as not cost effective so refer to specialist for consultation and fitting which I’m pretty will cost the NHS more than fitting at a local
Surgery by GP/nurse.  Also only one member of staff with decent peri-menopause knowledge, the others o have encountered are severely lacking in
Understanding.
GP surgery review: richmond-medical-centre
Title: Disappointing on many levels, sadly
Rating: 2 out of 5
Visited: November 2022
Family been patients for more than 20 years, however not used the practice loads over the years.
Nurses we have dealt with have been great & post surgery support been lovely.
Most of the reception staff have be great, just a couple that have been 'off' face to face and/or Tel call, witnessed the same treatment of an elderly gent too 28/12.  It is important to see the person not just a patient.
Disappointed with medical service around diagnosis, not looking at history of patient, not listening to real & valid concerns from patient and parent,  the online booking system only being available 08.00 to 12.30, no call back from both Partner re review of case, no call from Practice Manager to gather more information which was promised by partner on 28/12/2022 for w/c 09/01/2023, prescription item requested 30/12/2022 by hospital but this request missed by practice
GP surgery review: richmond-medical-centre
Title: Great Work
Rating: 5 out of 5
Visited: November 2022
I have a serious ongoing medical issue and the practice have always been very caring, responsive, safe and effective. All staff are kind and courteous. Phone lines can be a little slow but all GP practices have issues with access, it’s not a unique issue to this practice. I’m a working adult so having phone consults and online services really help as I don’t need to take time off work, can continue working and just answer my phone rather than and afternoon or morning out. Structured Medication Reviews are always conducted on time and really helpful. 
Thank you Richmond Medical, really appreciate your help and thank you for all you do.
GP surgery review: richmond-medical-centre
Title: Great Service
Rating: 5 out of 5
Visited: October 2022
Called to book husband an appointment and was dealt with very efficiently. The receptionist was understanding and able to accommodate around work commitments.
Very pleasant transaction! Thank you
GP surgery review: greyfriars-surgery
Title: Terrible experience
Rating: 1 out of 5
Visited: June 2023
Wanted over a week to even get a phonecall with a doctor. Phone appointment never got confirmed via text/email, I was waiting by the phone all morning, heard the phone ring as I left the room for two minutes to only miss the call. They only let the phone ring for a maximum of 5 rings before giving up. Doctor left a message saying phone back within the next 5 minutes to speak to me. I phoned back instantly to speak to the receptionist who said that the doctor was no longer available and I'd have to rebook, the next available appointment being in over two weeks time!! I am so disappointed as I have been waiting so long to speak to them. Infuriating is an understatement, so disappointed with this, no wonder the NHS is in ruin. Will not be recommending this gp to anyone.
GP surgery review: greyfriars-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: March 2023
My husband has complex needs and is not the easiest patient to deal with.  All the staff are friendly and patient and he receives excellent care and they are extremely accomodating of his needs.  The support they also offer to me is fantastic.  An outstanding practice and team who deserve commendation for the first class service they provide.
GP surgery review: greyfriars-surgery
Title: Lost unable to get the care I need.
Rating: 1 out of 5
Visited: February 2023
I am not able to see a GP with this surgery. I am not able to see a regular preferred GP. I have health conditions like any person but I have no support from my GP surgery which is causing problems. I have conditions that I can not get a diagnosis for.

I am omitting information that would identify me. The phone call system has improved so now you do not have to call now over 1,000 times or more within a three hour period to be told no appointments are available you are now put in a queuing system to be told no appointments are available (I have call logs to prove this). You may see an out of hours doctor at another surgery but when you visit them they will tell you they can not help you with your condition so go see your GP (which I am unable to do). I can not see a GP. I have not received help from other parts of the NHS due to stigma. I can not afford private health care. I effectively can not get NHS healthcare. The only health care that I can get is NHS online which is not always suitable, or A and E (again not suitable). I have experienced some discrimination within the local NHS where I have been refused treatment because of "x" because I am "x" out hours will not help . X is something that would identify. I would like to be able to access healthcare but I can not. I can not afford private healthcare.