janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-new-folly-surgery
Title: Compassionate and kind Practice
Rating: 5 out of 5
Visited: May 2022
New Folly has been my surgery for a number of years and with the new partnership team the entire Practice has become stronger.  The medical expertise of the both the GP's and Nurses is supreme, they can quickly respond to the issue and always with kindness and compassion , regardless of the pressure of the system they work in.  The reception staff are also so much more friendly and go the extra mile to do all they can to create an easeful environment.   Thank you for your care and compassion and all of the expertise that is available to me whenever I need it.  I appreciate you all and, furthermore, as a Surgery you were amazing during the Pandemic, giving the community only your best to continue on in such hard circumstances.
GP surgery review: the-new-folly-surgery
Title: Very Impressed
Rating: 5 out of 5
Visited: April 2022
After I requested a prescription before attending the surgery I was by the asked to attend a face to face appointment with the Dr  whereby I was examined fully and arrangements were made for me to have a scan, the results were taken as urgent attention required
The Dr the Nurses , Receptionists Secretaries  and Admin staff have been very helpful and courteous and attentive.of which I have been very grateful. 
Prescriptions are forwarded with an efficient service  to the Chemist of your choice 
With 8000 patients to look after it cannot be an easy job to please everyone , as I was taught to walk in others shoes to have an understanding  of their side .
If we needed to move house we would ensure that we would stay in the catchment area of this surgery.
Well done The New Folly  Surgery a simple Thank you never seems enough where health is concerned but truly meant
GP surgery review: the-new-folly-surgery
Title: Poor booking service
Rating: 1 out of 5
Visited: March 2022
If you manage to get an appointment, the doctors and nurses are good. However the booking system is consistently poor. My example is just one of my experiences and it is similar to the experience of others I know. I telephoned for an appointment and waited over 35 minutes in a queue. I received a message to say I'd left the queue, but it was another 15 minutes before the phone was answered.  I was given a telephone appt (I wasn't offered a face to face appt, despite the move back to this following the end of restrictions) for 4:30pm for a couple of weeks time. On the day I didn't receive a call from the doctor. At 5:30pm I called to see what had happened. I was told I was in a list of people to be contacted by the doctor, despite having booked an appointment with scheduled time. It wasn't until 7pm, 2 and half hours after my appointment time, that I was finally called. The website says that online booking is possible, which would greatly improve the booking service and free up the constantly busy phone line. However, I signed up for online services and this doesn't actually include booking appointments! It's frequently suggested that to avoid the poor telephone service you should go in person to book, but this is not a proper option for people who work during the day or who are ill or disabled.
GP surgery review: the-new-folly-surgery
Title: Abhorrent attitude from receptionist
Rating: 1 out of 5
Visited: March 2022
Having read through the reviews first to ascertain whether I may have been over sensitive, I can see that a) I am potentially wasting my time as the PM seemingly doesn’t care and b) I was not being dramatic 
My call was a very reasonable one. Nothing complex and simply required admin advice.
The receptionist was rude, dismissive and unjustifiably so. 
Working in the Care Sector, I would be mortified if any of my team Were
Speaking to our clients in such an obnoxious way, and my carers take some abuse I can tell you.
I find it incredulous that the concerns within these reviews haven’t been addressed. ‘Be Kind’ is merely laughed at. I can only hope that someone suffering with anxiety and/or other mental health conditions (I am extremely fortunate that I do not) isn’t triggered by this behaviour, or puts them off seeking help. 
Maybe a notice saying ‘patients have a right to receive assistance from staff and will not tolerate rudeness from receptionists’
Do better New Folly 
Disgusted
GP surgery review: aegis-medical-centre
Title: Engaged all time
Rating: 1 out of 5
Visited: March 2022
I try more then 40 times to call and it’s engaged! Extremely busy on coffee there ! I don’t have any email to send something there
GP surgery review: aegis-medical-centre
Title: Poor communication
Rating: 4 out of 5
Visited: January 2022
Everytime I need to phone the GP the phone is always "engaged", it takes hours to reach to them. I've been at the door a few times as well trying to ring and saw the receptionists talking between themselves , completely ignoring the phone. I have tried phoning as soon as they opened around 8am and it goes straight to engaged. It's inadmissible that I keep calling and every minute it goes as of "line busy". Why have a phone then?! Pick up the phone! This has been going on for years.
GP surgery review: clayhill-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Very good practice, never had a problem getting an appointment, doctors always very helpful , always made to feel very relaxed and comfortable
GP surgery review: clayhill-medical-practice
Title: great practice
Rating: 5 out of 5
Visited: August 2022
The doctors were very thorough and helpful. They saved my fathers life by fitting him in for a blood test when they were very busy. They sent him straight to hospital where he stayed for five weeks. If he would have had to have waited he wouldn't be with us now. So i just want to say a big thank you to all the staff including the ladies in the office.Thank you so much for everything you have done
GP surgery review: fryerns-medical-centre
Title: Only emergency appointments
Rating: 1 out of 5
Visited: August 2022
Called to book an appointment to be told the ONly apts they offer are emergency ones, dished out at 8am!
I was then advised as all those apts are gone they can book me in to an out of hours doctor at another clinic.
Apparently, since covid, they don’t even open a diary.
I am a nervous patient who it took a lot to call today and now I’m left without an apt as I can not book an apt.
GP surgery review: fryerns-medical-centre
Title: Good Surgery
Rating: 5 out of 5
Visited: August 2022
This is one of the good surgery compared to my experience with my previous GP surgery
I recently moved to this area and registration done so quick and I managed to get appointments via telephone or online
GP surgery review: fryerns-medical-centre
Title: If you don’t want to see a GP it’s good.
Rating: 2 out of 5
Visited: June 2022
Trying to get appointments is not easy unless you want a telephone one. 

Asked for a face to face as prefer that but told I had to have a telephone appointment and it would be sometime that day. 

Just missed the call and called straight back to be told they will let the gp know and he will decide if to call you back or have to try and book another appointment. 

Really got impression that they don’t want to see anyone face to face. Been on medication for over a year and never been checked. 

Gave up in end and went to another healthcare provider.
GP surgery review: fryerns-medical-centre
Title: Always very helpful
Rating: 5 out of 5
Visited: May 2022
I have been with this surgery for seven years. Throughout this time I have always managed to get an appointment. They are quick to do referrals when necessary. Friendly and professional. Receptionists are always very polite. Would recommend to others in the area.
GP surgery review: fryerns-medical-centre
Title: Where are the doctors?
Rating: 1 out of 5
Visited: May 2022
I avoid the medical profession as much as possible, and I am amazed at the difficulty faced with trying to see a doctor.
I called the surgery as after 40 years smoking I have a cough that will not go away. After eleven attempts I managed to be on hold and then spoke to a lady who was abrupt, heavily accented, impatient and unhelpful. As I am unable to answer my phone at work I found the "Doctor will call you back" beyond frustrating.
I missed the first call, called back within two minutes and was told I couldn't wait on hold, although that did not seem to be a problem at 8am in the morning, why?
Doctor didn't call me back, a woman did, possibly, hopefully a nurse. She asked me various questions and told me to come to surgery immediately. I can't, if I do not work, I do not get paid. I asked for an appointment at 3.30pm today. I was told the next appointment in the afternoon was on Wednesday.
Why are there no staff able to see patients after lunchtime?
Where are the doctors?
Why do I have to explain my personal business to unqualified strangers?
Who makes the decisions that staff are able to treat nervous patients like we don't matter?
Why can I be placed on hold when the surgery staff see fit but not when I ask to, due to my work commitments?

This surgery treats patients like myself, in an extremely disgraceful way, employing women who lack empathy, honesty and the basic training to enable nervous patients to make a Doctors appointment.
GP surgery review: fryerns-medical-centre
Title: Professional
Rating: 5 out of 5
Visited: May 2022
Doctors are very helpful and caring. They take the necessary time to deal with each issue and are prepared to listen.
GP surgery review: fryerns-medical-centre
Title: Great practice and helpful
Rating: 5 out of 5
Visited: March 2022
Only bin with this practice for about 5 months and think it a great practice alway out to help you as much as they can happy I pick this practice
GP surgery review: knights-surgery
Title: Great Friendly Surgery
Rating: 5 out of 5
Visited: May 2022
Easy to get through to on the phone, helpful Receptionists.  Dr called back within the hour & face to face appointment given the same day.

Helpful, good advice, full explanation, efficient & professional.  Great GP’s.
GP surgery review: chelmer-medical-partnership
Title: Great new booking system
Rating: 5 out of 5
Visited: July 2023
I used to dread being on hold for 40 minutes but the new online system is great and takes 30 seconds to use - I had to book to have stitches out and had an appointment within 10 minutes of my request, and had to book 2 appointments for my son and he was seen an hour later. Really lovely nurse and doctor in both cases.
GP surgery review: chelmer-medical-partnership
Title: Poor System
Rating: 2 out of 5
Visited: July 2023
Nothing against staff who are usually very helpful. I do think,however, the new booking system is appalling. You can longer go to the surgery to make an appointment...although the receptionist will fill in the form for you I don’t think this is acceptable as it doesn’t actually make the appointment. Not everyone has access to either a computer or smart phone which makes this system useless to them. From my point of view it was much better when you could book an appointment online or actually speak to a person and not have to wait more than an hour hanging on to be told you were number 3 in the queue and having to wait a further 45 mins before being put through. I appreciate it’s a new system which it will take time to get used to but don’t feel it’s a very acceptable system. As I said before I have no complaints against the staff just the system.
GP surgery review: chelmer-medical-partnership
Title: Good practice system
Rating: 5 out of 5
Visited: July 2023
I really like the new system. I had a waterworks infection and got antibiotics very quickly from the Doctor which is great.
I am struggling to get an appointment 
with the specialist menopause doctor at the practice, we need improved access to this
GP surgery review: chelmer-medical-partnership
Title: Useless booking system
Rating: 1 out of 5
Visited: June 2023
Received text from surgery to book meds review. Filled in the new online form. Received another text with a link to book an appointment. Tried the link, managed to book a slot, then got a text saying that the system hadn't worked and that I should call to book the appointment (tried this several times). Have now been hanging on the phone for 1 hour 11 minutes waiting for someone to answer so I can book an appointment.  What a pointless useless system which does nothing but waste everybody's time.
GP surgery review: chelmer-medical-partnership
Title: New triage system
Rating: 1 out of 5
Visited: June 2023
Wife just had to use the new online-only appointment system. Absolutely appalling. Pages of information to complete on a phone just to ask to see a GP. God knows how anyone without online access will manage. Now waiting for some form of call or email to say what they intend to do about her ongoing issue.
GP surgery review: chelmer-medical-partnership
Title: Something seems to be happening
Rating: 4 out of 5
Visited: January 2023
Last three very recent interactions with Tennyson House surgery shows big improvement in front of house staff helpfulness and empathy although I can only speak from my perspective.  Chelmer Partnership was a catastrophe at its inception nothing seemed to function efficiently. Even the appointment system seems to have improved. I must praise the more recent new younger Doctors at Tennyson House who have been like a breath of fresh air they have empathy and have been very helpful to me and my multiple conditions. It's that  big old  NHS and it's systems and processes that seem to let them down which locally they have no control of unfortunately.
GP surgery review: chelmer-medical-partnership
Title: Very bad GP practice
Rating: 1 out of 5
Visited: December 2022
Never would be possible book appointment via phone call, since 8.00 am. 38 people in the queue. Had advised that I should continue to call every day to book appointment to see GP and maybe I will have a luck, or maybe not. 
It looks like not possible to have any help from this Gp practice if needed. Receptionist so unhelpful, booking system so poor. So unprofessional. Not recommended to anyone.
GP surgery review: chelmer-medical-partnership
Title: Appalling service
Rating: 1 out of 5
Visited: October 2022
I rang the surgery at 2.30 pm and was told that I was third in the queue.
I got through 59 minutes later!!
This is an appalling lack of service and quite clearly the phones are not being answered.
Why not and what is being done about it?
Looking at previous reviews this is a long term endemic problem which needs to be solved.
GP surgery review: chelmer-medical-partnership
Title: Dreaming of an appointment!
Rating: 1 out of 5
Visited: July 2022
The worst GP Surgery I have ever experienced. You ring at 0759 and the lines are closed, ring at exactly 0800 and you’re 28th in the queue. Once you finally get through you might be lucky enough to be offered a phone call in 999 years time! We’re scratching our heads at why Hospitals are so over run and busy, this is why!
GP surgery review: chelmer-medical-partnership
Title: Great Doctors, terrible system
Rating: 1 out of 5
Visited: May 2022
This week I have tried several times to book an appointment for my daughter, either they’ve all gone by the time you get through or at least twice I’ve got to the top of the queue and been cut off. Same happened today so in the car I jump to go to the surgery but 20 mins after the appointments are open they’re all gone. How am I supposed to get an appointment? Also can you please stop asking people who are in a public space what the nature of their appointments are about? Ridiculous! I asked to talk privately only for the receptionist to then repeat it back so loudly the whole waiting room heard! Absolutely the worst service I’ve ever experienced trying to get appointments. There needs to be a better solution for non emergency appointments and be able to book further ahead.
GP surgery review: the-writtle-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
Friendly reception and really good doctors who listen and explain what’s wrong and make sure you understand what the next steps are.
GP surgery review: the-writtle-surgery
Title: Understaffed
Rating: 1 out of 5
Visited: October 2022
This is a great practice and the only reason I wouldn’t recommend it to family and friends is because it’s hard enough to get an appointment already without taking on more patients.
GP surgery review: the-writtle-surgery
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Can’t fault the surgery, lovely reception and brilliant doctors, one of the best doctor surgery I joined up

And have joined patient group meeting to keep in touch of what is happening…..
GP surgery review: the-pump-house-surgery
Title: Doctors lovely- pharmacy leaves much to be desired !
Rating: 1 out of 5
Visited: July 2022
Elderly Mum gets her meds delivered every Fri, had apt on a Mon these were adjusted, Dr assured us the order would be changed by the Friday . No, same meds sent out. A very frustrating call after holding on for around 45 mins  the staff admitted the error, result further trip to get it adjusted- 7 extra tablets. Today, quite late, as elderly Mum had not realised, same error- new meds missing, resulting in an another 10 mile round trip to pick up them up! A whole new set, when 7 tablets would have sufficed! What a waste of time and money! One error is understandable but Twice, really????? I do realise (as all the signs in the surgery point out) there are staff shortages, Covid etc but actually the service needs a serious review. Also, can I make a suggestion as I wasted valuable minutes on a Friday night- could you put the correct times that Phone calls are accepted by the pharmacy, as I couldn’t get through, I rang the surgery number and wasted the lady’s time and she got the rough edge of my tongue for which I apologise. Come on Pump House, surely you must want to provide a better service! Rant over.
GP surgery review: the-pump-house-surgery
Title: Great staff poor management
Rating: 2 out of 5
Visited: July 2022
All staff I dealt with where fantastic friendly and helpful. 
My issue I had to wait 4 weeks for an appointment. My husband has previously had to wait 3 weeks for an appointment. I rarely get a phone call answered 1st try. 
I know the nhs is short staffed but can see why people go to a&e for non emergency appointments when you can't be seen for a month.
GP surgery review: the-pump-house-surgery
Title: NHS at its very best
Rating: 5 out of 5
Visited: May 2022
Phoned Pump House at 9.30
Answered quickly
Told that the  problems would be Triarged and felt despondent. 
9.45 received a text message, phone appointment at 11.30.
Good, fast response but
A few minutes later, could we come to the surgery at 10.30 to see Dr and nurse?
10.30 seen by nurse for one problem and moments later Dr joined.
Treatment and new prescription issued.
12,00 Collected prescription from pharmacy. 
This superb service far exceeded our expectations and shows that when urgent treatment is needed it is available despite all the pressures on the service.
GP surgery review: the-pump-house-surgery
Title: Shambolic
Rating: 1 out of 5
Visited: April 2022
My experience started in 2021when I tried to re order a repeat prescription. Each time I went to collect it it was never ready or they said I had not ordered it.
This escalated and the final straw came when today I was told it had been removed from my repeats. Ha ha its in black and white on my repeat prescription!!!
Absolutely useless dispensary service so un professional. Useless waste of space, cant comment on the doctors as they are all afraid of the day they have never seen!! In hiding. Nurses are lovely though and jeep the surgery going. Avoid at all costs gives you high blood pressure.
GP surgery review: milton-road-surgery
Title: My experience
Rating: 4 out of 5
Visited: December 2023
Did not have to wait, my app was 1.50pm and was there by 1.40pm and had my vaccination and out of surgery by 1.45pm bit of a bind having to go into Grays and pay to park in Morrisons, then walk up the top of the high street, when my GP is in Milton Road,
GP surgery review: milton-road-surgery
Title: My experience
Rating: 2 out of 5
Visited: December 2023
Went to doctors with pain from hernia and doctor phone with results only to carry on suffering pain due to hernia being small ..i trouble sitting to eat my breakfast yesterday so totally unhappy.
GP surgery review: milton-road-surgery
Title: My experience
Rating: 5 out of 5
Visited: December 2023
The receptionist are friendly and my gp is caring and compassionate.  They always listen to my problem and attend to my needs as soon as possible.
GP surgery review: milton-road-surgery
Title: My experience
Rating: 4 out of 5
Visited: December 2023
The dr really listened however the service they recommended wasn’t suitable as was only for over 18’s so I had to sort it myself in the end
GP surgery review: milton-road-surgery
Title: My experience
Rating: 5 out of 5
Visited: December 2023
The Doctor had full knowledge of my medical records and was able to have a meaningful discussion . Took time to examine  and was able to put mind at ease and  gave clear guidance on managing my condition. Thank you.
GP surgery review: milton-road-surgery
Title: My experience
Rating: 3 out of 5
Visited: December 2023
It has taken me over a week to finally create an e-consult, due to the fact that there was no option to create an appointment or prescription request from the NHS app or from The Grays Surgery website. When I did finally manage to generate and complwte the form, it was unclear whether my surgery would be contacted or the one in Milton road.
However, I really appreciated the quick text message response advising that my prescription has been sent to my nominated pharmacy.
GP surgery review: milton-road-surgery
Title: My experience
Rating: 5 out of 5
Visited: December 2023
I have had experience with all the doctors and receptions at this practice and would like to thank everyone for their help and support,  advice over the years.  Its a shame i have to change practices very soon but its an end of an era! So again thankyou to all. Rachel R
GP surgery review: milton-road-surgery
Title: My experience
Rating: 5 out of 5
Visited: December 2023
I had a phone appointment for this thursday booked last Wednesday,  i had a call early next morning with a face to face appointment  to go that afternoon. I was very pleased as i have a infection which i am glad to say is now getting better. Thankyou to the very kind receptionist.
GP surgery review: milton-road-surgery
Title: My experience
Rating: 1 out of 5
Visited: December 2023
I have seeing different doctors for the past year but it was my first time to encounter such a worst consultation. I was trying to provide information regarding my concern but the doctor told to my face that he is not interested with my explanation. He does not even know the medical procedure I was asking.
GP surgery review: thurrock-health-centre
Title: My experience
Rating: 5 out of 5
Visited: December 2023
The staf is very friendly, the GP went above and beyond to help me found the state of my phisical health.
I never been treated as good since I registered with Thurrock Health Centre. 
Keep it up!
GP surgery review: thurrock-health-centre
Title: My experience
Rating: 2 out of 5
Visited: December 2023
FCP seemed unsure of what to do, did not attempt to find cause of problem and suggested exercises have made things worse.
GP surgery review: thurrock-health-centre
Title: My experience
Rating: 5 out of 5
Visited: December 2023
Good customer service. Staff listen to your issues and get you to see the health professionals required  or book you for telephone appointment. Very pleased.
GP surgery review: thurrock-health-centre
Title: My experience
Rating: 5 out of 5
Visited: December 2023
Personal touch in the clinic. Nurse know me well and we pick up discussions about my health from the last clinic appointment