janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: richmond-lock-surgery
Title: Outstanding practice
Rating: 5 out of 5
Visited: May 2022
I have been a patient at this practice for over 6 years now, and have received consistently good care from a number of GPs and nurses throughout. 
I am normally a healthy individual (and until 2020 my issues would be minor complaints and ailments) but I had a major health scare at the very start of the pandemic, and had it not been for my GP and an especially dedicated nurse who looked after me after a routine surgery gone wrong - I'm not sure if I'd still be around, or if my mental health would be relatively intact as it is right now.
Over the years, I have dealt with a number of GPs and nurses at Richmond Lock and found them all knowledgeable, approachable, and committed to their patients. Things have always been explained clearly to me, and I felt supported by the medical and support team.
I did not experience any issues with receptionists, whom I have always found to have a good telephone manner and compassionate approach.
GP surgery review: the-acorn-group-practice
Title: A shining Beacon in the NHS
Rating: 5 out of 5
Visited: March 2022
Acorn is a shining beacon in the NHS.
The GP’s are knowledgeable,kind and experienced.The admin staff are helpful and empathetic and the phlebotomist is so kind and cheery . One doctor in particular takes a very considered approach ensuring the best care in an often very pressurised environment ( quite a skill) It can be difficult to get an appointment but it is worth the wait.
GP surgery review: the-acorn-group-practice
Title: Great GPs, easy to get appointment
Rating: 5 out of 5
Visited: March 2022
I have contacted the surgery three times in the past month for a continuing problem. Each time I have been able to speak to a doctor the same morning. They are friendly and supportive, listen carefully and discuss things with me.
GP surgery review: the-acorn-group-practice
Title: Great Nurse
Rating: 5 out of 5
Visited: February 2022
Saw the nurse today for suture removal and change of dressing.  She was absolutely lovely - professional, kind and informative.
Many thanks
GP surgery review: twickenham-park-surgery
Title: Fabulous GP care
Rating: 5 out of 5
Visited: November 2023
My wife needed pretty prompt care, I accompanied her for support. GP had not seen her or me before but provided outstanding care. Caring, appropriate, checked for her safety, clarified her needs and wishes, communicative. Wonderful care. Chapeau
GP surgery review: twickenham-park-surgery
Title: Extremely rude and unpersonable
Rating: 1 out of 5
Visited: March 2023
My family has just been deregistered from this practice with no notice (we moved house just down the road and apparently the surgery wrote to us but they wrote to an non-existent address and we did not receive the correspondence).  We regularly access GP services as a member of our family has mental health issues and developmental disabilities. We went to make an appointment this week for a further review, the reception staff told us we were no longer registered, sniggered at us over the phone and said to go elsewhere.
GP surgery review: twickenham-park-surgery
Title: Impossible to get an appointment
Rating: 2 out of 5
Visited: May 2022
It is near impossible to get an appointment at this surgery. I have been a patient for over six years and it takes about a month to be seen in person; beyond Covid vaccinations, I don’t think our family of three has been able to get an appointment in the last two years. If you’re considering places to register, I would strongly advise looking elsewhere.
GP surgery review: putneymead-group-medical-practice
Title: Great gp within walking distance from campus
Rating: 4 out of 5
Visited: December 2023
I an trying to review the student medical centre on campus.
The phone is always answered so quickly and appointments available within 2/3  days
Confirmation is texted as soon as appointment is booked 🙌 
Only downside is it opens at 9, is it possible it opens at 8am or 8.30 please in future?
GP surgery review: putneymead-group-medical-practice
Title: Great Service
Rating: 5 out of 5
Visited: October 2023
A really professional and quick service. The staff have been really kind and accommodating and very helpful. Would highly recommend and am very thankful
GP surgery review: putneymead-group-medical-practice
Title: excellent customer service
Rating: 5 out of 5
Visited: July 2023
the receptionists are always so helpful and hard working trying their best to help each patient !i mean going above and beyond
GP surgery review: putneymead-group-medical-practice
Title: Great practice with patients at forefront
Rating: 5 out of 5
Visited: June 2023
I have been a patient at this practice since 2012 and I have never had a bad interaction. They manage the chronic conditions in a timely manner and always ensure that I am seen by the right person when needed. They have a form you now need to fill out for an appt but I find that they get back to you quickly and work around your availability for timings and who to see. The practice also offers in house counselling and a named GP so you get continuity of care. All my friends are jealous of the GP experience that I have and I am really grateful that I can be part of this practice. 
In the last 2 mths my GP has been following up on mental health, surgery preparation (including changing out medications if needed), follow up appts and general wellbeing checks. Thank you Putneymead for all you do and have done for your patients.
GP surgery review: putneymead-group-medical-practice
Title: staff speaking about patient in a derogatory manner
Rating: 2 out of 5
Visited: May 2023
I just received a phone to say one of the medications I have been taking for HRT, progesterone would now have to be authorised by a GP and would not be authorised on my repeat prescription request. I stated no point in prescribing oestrogen without it as both medications must be taken together to offset risk of cervical cancer. The lady stated there was no record of it on my list, so I would need to speak to a GP .  Today is Friday and that wouldn't be till Tuesday. She stated that she was trying to help but would not authorise it. Her manner was rude and abrupt. I asked for the name of the practice manager and apparently, there isn't one. However, she said she would  speak to her manager. She then proceeded to speak to her manager about me. I could hear every word of the conversation including "She's gone right into one" and "She's not having any that" . Three times I shouted out that I could hear her but she carried on talking about me and my medication in a totally unacceptable manner. When she came back on the phone I told her that I could hear every word she had said. She then stated it wasn't about me but asked what exactly I had heard. I said I was going to make a complaint and she then passed me onto her Manager. Her manager apologised when I relayed what I had heard and then proceeded to get the prescription authorised and ready for pick up today. This whole interaction raises a number of questions about how prescriptions are organised and reviewed. If changes are being made it would be a good idea to notify the patient before the medication is urgently needed. I also don't think anyone should have to hear a healthcare professional talk about them in a derogatory manner.
GP surgery review: putneymead-group-medical-practice
Title: Poor bedside manner
Rating: 5 out of 5
Visited: March 2023
Attended with my daughter last night  . We saw a staff member whose  manner was very cold. No attempt to build a nice rapport . She is only 14 and he did not adjust his language to suit this. Such as using phrases like open your bowels which she didn’t understand .  It would have been good to adjust the phrase to suit her age group.  I work for the NHS as an OT and fully understand the strains we are all under however I strive to build a positive and caring relationship with all my patients.  Making  a patient feel comfortable when they have come to you feeling unwell should be a top priority.  I’m not criticizing his assessment as he checked all the correct things and provided a prescription.  It was just the manner that could have been a lot friendlier and warmer .
GP surgery review: putneymead-group-medical-practice
Title: Rubbish practice
Rating: 1 out of 5
Visited: March 2023
After waiting 10 minutes to get through on the phone I asked for an appointment with the prescription doctor and was asked what the problem was. I told her that they keep sending my prescription to the wrong place, the receptionist said she would sort the problem out and text me within an hour . I have been waiting all day for her reply.This happens all the time they just want to get you off the phone
GP surgery review: putneymead-group-medical-practice
Title: Getting appointments even when urgent is almost impossible
Rating: 2 out of 5
Visited: February 2023
When you call to get an appointment to see someone urgently, you get given an appointment a week later or always told to call the next day at 8am to see who is free. You spend more time on the phone than with the doctor when you do actually get an appointment. Its really ridiculous.
GP surgery review: putneymead-group-medical-practice
Title: Amazing Support COVID / Flu Vaccinations
Rating: 5 out of 5
Visited: January 2023
Really appreciate the effort of all the Clinicians and staff who worked tirelessly over COVID period to deliver the best possible service and care. Thank you so much
GP surgery review: putneymead-group-medical-practice
Title: Reception staff rude and unprofessional
Rating: 1 out of 5
Visited: January 2023
Disappointment to see a practice with a good clinical team to be let down by the rude and unprofessional admin staff. Working for the NHS myself I am appalled how I was spoken too this afternoon. Lack empathy, professionalism and basic common sense. I have no issue with the clinical staff but front of house need to be changed or at lease trained on caring, empathy and tone of voice.
GP surgery review: the-alton-practice
Title: Receptionist Terrible Service
Rating: 1 out of 5
Visited: February 2023
NHS need to investigate the Alton practice GP for always subjecting patients to the most terrible services. The receptionist today on 8th February at 12:46pm this afternoon rudely and falsely claimed that patients can’t register for the apps online; and must physically attend the GP to register using their paper forms. I can clearly see, the ability to register on the NHS app and Patient Access is clearly available. I’ve done the first part of the registration on Patient Access and linked the GP, but this unhelpful woman is refusing to approve the request, claiming “it’s not possible”.
GP surgery review: the-alton-practice
Title: Awful service
Rating: 1 out of 5
Visited: February 2023
Terrible experience. You cannot see a doctor without a same day appointment that you need to book by phone at 08.00 o' clock even if it is urgent. Not even a chance of a telephone appointment. The few times I tried to walk in, was sent away even if there was no one in the waiting room.
GP surgery review: the-alton-practice
Title: Excellent and understanding in all aspects of care
Rating: 5 out of 5
Visited: September 2022
Phoned the day before and got an appointment on the morning of the next day.  Very helpful reception and a caring and efficient GP.  Got the necessary medicine and was away within 45 minutes.  All of you are a credit to the NHS.  It nearly, but only nearly, made being ill a pleasure.
GP surgery review: the-alton-practice
Title: Impossible to get through on the phone
Rating: 3 out of 5
Visited: June 2022
I rang to get an appointment and simply could not get through. I tried to speak to someone after 10.30am when the rush for appointments was over but still could not get through to speak to anyone.
GP surgery review: the-alton-practice
Title: great practice
Rating: 5 out of 5
Visited: March 2022
I had a health issue today which was causing me a great deal of worry.  The team saw me and sorted my issue out within an hour.  I have been with the practice 36 years and would never change. 
Every member of staff has treated me with compassion and kindness from the receptionist through to GP.  One very grateful patient
GP surgery review: ashfield-surgery
Title: Another day another shambolic experience with ashfield
Rating: 1 out of 5
Visited: December 2023
No option to make an online appointment. Why do they even signpost you to do this when there are never any appointments? Phoned at 8.31 and got the automated prompt that they were experiencing a high volumes of calls. What happend to the queue system? This surgery needs investigating!
GP surgery review: ashfield-surgery
Title: Generally good service
Rating: 4 out of 5
Visited: December 2023
Personally I always find the receptionists helpful.
Yes it is difficult to get an appointment, but this seems to be the case in most surgeries.
I’ve had to make a few visits in the last 3 months and have been happy with the level of care offered.
Recently offered a phone appt, accepted it, but then surgery rang me back and said doctor would prefer to see me face to face. I was very happy with this and had a good, unhurried appt with the doctor.
GP surgery review: ashfield-surgery
Title: Absolute rubbish
Rating: 1 out of 5
Visited: November 2023
I had phoned for three days for a appointment, guess what could not get one. i have had a cough for over a month. i phoned 111, they sent a request i must be seen... did not matter, no appointments could not book one for next day. After a polite complaint was told feel free to find another practise. What a complete lack of duty of care... I have since been told if i go to a&e and tell them my GP will not see me they will get a fine... But why should i do that, a&e is for real emergency's. this practise  for basic care... i suspect they are not alone. May be if i turn up in a boat i maty get a result
GP surgery review: ashfield-surgery
Title: Absolutely terriable practice
Rating: 1 out of 5
Visited: October 2023
Never ever no appointments you ring at half eight on the phone for half hour no answer and the. To call back and guess what no appointments absolutely disgusting someone needs to come in and review this practice will be taking it further and also receptionist hung up on me so professional
GP surgery review: ashfield-surgery
Title: Flu jab
Rating: 5 out of 5
Visited: October 2023
Have just been to have my seasonal flu jab at the surgery and must say it was really well organised .  Went with my husband and we were both in and out in about 5 mins .
GP surgery review: ashfield-surgery
Title: Very unreliable
Rating: 1 out of 5
Visited: October 2023
My husband has been given phone appointments in the late afternoon twice now in the space of two months. The calls never came. We phoned up and the surgery stated it was closed! How and why is this even allowed to happen. He was once in A&E then and most recently seen by paramedics at our home, told both times to get an urgent GP appointment as blood tests and a medical review are needed and then is given a “fake” appointment. Absolutely disgusting and unacceptable. This is utter negligence!
GP surgery review: ashfield-surgery
Title: Unable to book Flu/Covid appointment
Rating: 2 out of 5
Visited: September 2023
Since the 11/09/2023, using the text link, I have been unable to make the requested appointment. The web locks out and states I should contact the Surgery after 24 hours and they will be able to make the appoinment on my behalf (not so). I have visited the surgery and phoned, but the response is to keeping trying the link in the text, which is still locking out.
So far, i have spent in excess of 8 hrs a day trying to make this link work, what a frustrating time wasting experience.
Help....
GP surgery review: ashfield-surgery
Title: Frustrating experience
Rating: 2 out of 5
Visited: September 2023
I sent my form in for travel vaccinations on the 4th September ( 9 weeks before flying) and expected to be contacted shortly, as that was what i was told. I really did not expect to have to contact the practice 6 times over a period of 3 weeks in regards to one form! Each time i was told it was the responsibility of the practice manager to sort out my appointment. There is a 6-8 week time frame for travel vaccinations so as it got closer to 6 weeks (and still no appointment) the reception team would mark my name as urgent and send my inquiry to the top of the practice managers inbox (did this 2/3 times). Finally after 3 weeks of being ignored, i was given an appointment for the 6th October (5 weeks until i fly). It was then pushed back to 10th October. I thought surely that is it now, but no. My appointment has been pushed back a 3rd time to the 17th October which is 3 weeks until i fly. I genuinely cannot believe that it is this difficult to get vaccinations from a doctors surgery. I find it hard to believe that they have paid no attention to the travel vaccination timeframe given by the NHS. I am very frustrated that i've been ignored, that i've spent so much time chasing this up and that i still have not received my vaccination. I have been messed around so much, it's terrible.
I have been with Ashfield Surgery for years now and it is usually good, but this has been a truly irritating experience and i do not understand why it has been such a mess!!
GP surgery review: ashfield-surgery
Title: perfect results every time
Rating: 5 out of 5
Visited: September 2023
I would just like to say that since visiting the surgery having several health issues, I have been extremely pleased with how well treated I have been by different doctors on duty. Most have instigated referral situations and turn around time has been swift. My last visit on Tuesday the 11th, resulted in a blood test on Thursday, an appointment for chest x-ray this Saturday and a camera examination for the Stomach also on Saturday of the week. I could not believe the speed in operation but very grateful of it. 
I cannot understand why doctors surgeries get such bad press considering for me personal and my wife have always managed to get appointments when needed whether urgent or not. In addition I have always found reception staff helpful and professional in there approach to task management and patients.  
The surgery itself is always clean comfortable and easy to find ones way around. 
I know Covid coursed some problems but in all honesty the surgery performed brilliantly even with the displeasure of some. I have to congratulate the senior practice doctor, the associate partners and the whole team for a job well done.
Given that I have a number of health issues and involved with two or three hospitals over a period of time, from the starting point of the surgery and the journey that follows I can only say I am in safe in your hands today and will be in the future.
Thank you for a great service, your commitment to the patient along with the professionalism of all at Ashfield.
regards
Steve Charles
GP surgery review: ashfield-surgery
Title: Joke of GP
Rating: 1 out of 5
Visited: August 2023
Told to book blood tests by another doctor they sent me to because they could get me an appointment at my actual doctor and pharmacist, phoned to book said blood test and was asked the exact same questions i had already been asked by the previous doctor. I was met by a very condescending voice on the end of the phone diminishing my issue and ending the call by saying you have to phone reception to make a blood test appointment. To my shock because this was the phone call to make the appointment. I have been living in agony for three years and once again nothing is being done about it. Because of no in face doctors appointments she kept questioning the severity of my issue and even trying to tell me to go and pay money to get it checked out somewhere else
GP surgery review: the-hawthorns-surgery
Title: Didn't think this surgery could get any worse. I was wrong.
Rating: 1 out of 5
Visited: November 2023
Have been with this surgery for 30+ years and have left twice in the last 3 months in tears. 

Went for 12 week immunisations, arrived on time but frustratingly without his red book. Had I have realised this on my arrival, I could have gone home to get it, as the nurse was late to work due to traffic. 

My baby who is already vulnerable, couldn't have his 12 week vaccinations on our visit and not because I'd forgotten his book (as I was told I could drop this in later) but because the previous nurse didn't record his first vaccines on the system. To say I was livid is an understatement.

The next day, my husband receives a call from the nurse who didn't record his jabs. There was no apology, just a subtle enquiry to see if she'd actually recorded it in his red book, no doubt so she could back date it on the system to cover her back. Turns out she had, which I guess was a relief to her, but to have the audacity to say at the end of the call 'don't forget your red book next time' was a step too far.
GP surgery review: the-hawthorns-surgery
Title: Huge thank you to the ENT Team
Rating: 5 out of 5
Visited: November 2023
After months of suffering with an ear infection and several GP visits and consultant appointments the issue i had with my ear infection is now clear thanks to the wonderful team at Hawthorns Surgery and I cannot thank them enough for helping me get back to normal.
GP surgery review: the-hawthorns-surgery
Title: Outstanding GP service
Rating: 5 out of 5
Visited: August 2023
My family and I are truly grateful for the expertise, person-centred care and compassion that this GP Practice consistently provides. Thank you!
GP surgery review: the-hawthorns-surgery
Title: Super practice
Rating: 5 out of 5
Visited: June 2023
We registered with the practice over 50 years ago and have received wonderful care over the years, with our young and growing family, and now as two older citizens. We have been treated with care, compassion and a professional approach by all the staff at the practice. Big thanks to The Hawthorns and the NHS.
GP surgery review: the-hawthorns-surgery
Title: Great
Rating: 5 out of 5
Visited: May 2023
I went at 10am no appointment got seen by 10.15  diagnosed drugs required forested to my chemist excellent service
GP surgery review: the-hawthorns-surgery
Title: Efficient practice
Rating: 5 out of 5
Visited: April 2023
Due to current issues people seem to be having with their local GP surgeries I thought I would post a quick review here to say how happy I am with all of my dealings with Hawthorns Surgery .I have always managed to get an appointment within a few days and find the staff very helpful .
I realise that the NHS and all GPs are currently working under great strain so thank you to all for your care
GP surgery review: the-hawthorns-surgery
Title: Open Appointment
Rating: 1 out of 5
Visited: April 2023
Finding it extremely hard to get an appointment when I have an open appointment.  Told one thing then told another.
GP surgery review: the-hawthorns-surgery
Title: Lovely staff
Rating: 5 out of 5
Visited: February 2023
I have been a patient for 30years & have always found everyone very helpful & understanding. I appreciate given these difficult times I may have to wait in a queue before my call is answered but I am
always treated with kindness & compass. Thank you to all the staff & keep up the good work.
GP surgery review: the-hawthorns-surgery
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: August 2022
Reception staff have poor attitude and often give out inaccurate advice. Takes on average an hour on hold to actually speak to anyone. System update causing unexplained delays in prescriptions too.
GP surgery review: the-hawthorns-surgery
Title: sign missing outside "closed"
Rating: 2 out of 5
Visited: July 2022
Wait ages on phone, last one was 40mins with 15mins of "you are number 1 in queue", notes made during the wait. Promises made by Dr. forgotten appointments always "a week on Friday!" Consultation not  private, with other patients. No feedback. Surgery only 4 people in !!
Still waiting for update 6mths later. No Flu or Shingles reminders !! 
Considering going Private.