janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: longrove-surgery
Title: Caring and dedicated
Rating: 5 out of 5
Visited: August 2022
Within 30 mins of appt on 11.8.22 I had received a text confirmation of my referral to clinic and within a further half hour I received text from hospital with a confirmation letter 2 days later. I also received a phone call to explain a test result.  Thank you - knowing your Doctors and surgery staff care makes such a difference.
GP surgery review: james-wigg-practice
Title: Online consultation 'not available until tomorrow morning'
Rating: 3 out of 5
Visited: July 2022
This is Monday morning when the practice is at its busiest and so virtually impossible to get through to the right person to chase things as staff have to prioritise appointments i will presume. I needed to ask for follow up of tests, reports and referrals ( 3 different issues) so tried to use the online form.
The practice has closed it down for the day says it wont be available until next day and who knows if that will be the case . It is closed down more than it is open and it is causing too much stress for patients . The knock on effect must be more stress for reception and admin staff there now having to deal with stressed patients trying to chase things that have gone missing in my case.
This is a terrible system . Really awful . So, back to phoning for hours and hours I guess .
GP surgery review: james-wigg-practice
Title: When things go south
Rating: 2 out of 5
Visited: July 2022
Would really like the James Wigg of old to come back. Nothing seems to work anymore . It is hugely stressful and time consuming trying to get through to who you need to see. And then of course you can't. Today yet again online consultations not working - when they do this it also includes all the admin so basically stuffed.  I don't think this approach is safe. I have been told more times than I can count to call NHS 111 or go to A&E . They should pay out for a proper consultation with patients to ask us what we want.
GP surgery review: james-wigg-practice
Title: A two-tier service?
Rating: 0 out of 5
Visited: July 2022
I have been a patient here for decades and my elderly mum longer.The telephone system that the practice is now using filters out many who can't manage appointments this way. I believe it is gatekeeping and preventing many patients from using the service.  
I got allocated to a GP appointment and was told I had to be available from 1:00pm to 6:00pm. I find this is an unacceptable time-frame. I can't have my mobile on for 5 hrs at work as its not allowed - I am a care worker. Many poorer workers would be sacked. Why can't they offer a 1 hr slot?  
My mum has confusion. She can't even manage to phone family let alone wait for a GP who she doesn't know to call her. Her confusion and agitation have increased and the GP didn't pick this up on the call and nor were they there to pick up the pieces afterwards when she became very frightened as the telephone confuses her more.  
What about others who are complex patients.?What about those of us who might not be able to afford a phone. Or when you can't communicate on the phone?  
It seems to be a system designed for better off, articulate patients whose first language is English and who are comfortable with such systems. It excludes the rest of us. Kentish Town GPs should be there for all the community in my view, and not just the middle classes because we deserve the same support. That's what it now feels like for us and lots of people we know as neighbours and friends. Why are many of us being filtered out this way?
GP surgery review: james-wigg-practice
Title: Receptionist should not decide if get GP appointment
Rating: 2 out of 5
Visited: June 2022
I tried to get GP appointment. For long term condition where my personal medical information should be private. After this happened I checked with the specialist team that supports me and they said my condition has legal protection and is private . This means I don't have to share my medical reasons with unqualified reception staff. Apart from me I don't think anyone should be forced to and if this keeps happening patients with serious conditions will stop trying to get past reception staff or admin staff who answer the phone. When I rung its for an appointment to see the GP and not an emergency. I shouldn't have to tell the reception staff answering the phone what it is about if I am not comfortable doing so and I am not and surely this surgery realises that as a local employer there are boundaries that need to be kept. The reception staff can be polite and pleasant but there are a couple who are extremely rude don't give their names unsurprisingly. Same slam phones down when ask to speak to a manager. This happened because  the reception said they couldn't make any appointment unless I told them why I needed to see a GP I said it is private. I wanted to speak to manager so could say this is wrong but 3 times same woman slammed phone down and wouldn't tell me the managers name. I am not going to complain because I don't know if maybe the policy is that reception on the phone is told to stop appointments when a patient doesn't want to tell them. I wanted to ask a manager but I have given up and went to A&E instead when thing got worse. I think maybe the website needs better explanations and that phone message about receptionists asking needs to say not if you don't want to because they are not qualified and I have privacy rights. I shouldn't be made to feel uncomfortable by this.
GP surgery review: james-wigg-practice
Title: didn't get to see a gp after 7 tries
Rating: 2 out of 5
Visited: June 2022
i have only had telephone appts. almost never the same person. no continuity. i cant talk about my mental health on the phone. i tried but it is impossible for me to. no gp ask to see me. just told to ring the surgery if i needed another appt. i don't know how the other people here get to see someone . you can't explain your mental health on the phone. gp should see pts when they have mental health .
GP surgery review: james-wigg-practice
Title: Need to get communication basics right
Rating: 2 out of 5
Visited: June 2022
This is the official NHS site for the practice to feedback with their patients and they should do so here and they haven't and the things people are saying are important. Not on twitter and other social media platforms or commercial platforms which many won't go near because it's not appropriate for health and they not on social media at all many.Can't get responses to very simple queries and then really stressful situations for all my family whatever their age.And now all the focus seems to be going on completely the wrong path.There is no practice manager listed on the website so you can't ask anyone at all because there are no managers whose job it is?I don't want to make a complaint because like many I would be worried about doing so and it shouldn't ever get to that point anyway. Like all patients what I want is for my own GP to speak with , for urgent results to be accessible to me and chased when go missing , for my young family to get to see a GP and not be sent to A&E all the time and for very young children this is still happening and it is really upsetting . I don't want a link on website to complain . I want speak with a manager when things go wrong on admin side like I used to and to see a GP when things go medically wrong which has become impossible most of the time . I don't know if the GPs here have decided that there are groups of patients they now can't see- such as infants who aren't prioritised .Know everything very stressful in NHS but trying to do social media when basics aren't even sorted inside the practice  is cart before horse and no one I know wants to discuss private confidential health on social media ( and I am in 40s) . Gone far too far the wrong direction . If I wanted a remote GP I would go to one of those GP apps.
GP surgery review: james-wigg-practice
Title: Most vulnerable badly let down
Rating: 1 out of 5
Visited: June 2022
My sister like very many with psychotic illness does not use a phone. This means she cannot get any appointment with a GP anymore. The GP is meant to provide the mental health care and isn't. The GP is meant to provide physical health care and isn't. When we ring on her behalf we are told she has to call for a telephone appointment. Which she can't do.
Why doesn't a GP practice understand that many with severe mental health never have and never will be able to use telephone appointments? It feels very scary as a carer as there is no mental service health support at all when she is severely ill - as all GPs know- and all through covid as a family we had to provide 24 hrs crisis care with no NHS support. As a patient with poor mental health it is even more frightening. Other people on here have said similar. This practice used to have so much more compassion. It is impossible to describe the distress this rigid policy is having let alone the toll on her health and on ours as family. We have tried to raise it but are just dismissed and told this is the practice policy.
GP surgery review: james-wigg-practice
Title: the appointment system doesn't work very vulnerable
Rating: 3 out of 5
Visited: May 2022
Glad others here say whats wrong with online form and I am going to add that telephone speak when on hold stating it is a very easy system is patronising and ableist. Its not easy I have a masters degree but cant manage this form because it is so badly designed like people here say and I agree. So I cant use it as impossible to state what is wrong without the form halting telling me I have to ring the GP when I don't need to.Very bad design faults that need fixing urgently. It would be very easy to think it is there to gatekeep.
I don't understand why the practice is still refusing to make appointments to see people who wont have a phone or don't use a phone and patients with mental health and learning disability doing everything on the phone means they can't get an appointment. My brother has schizophrenia and autism and although here the telephone and appointment systems were very bad for so long his GP held back appointments for people like him who would go in and ask for one. Now he cant do this so his diabetes is uncontrolled and other health problems aren't seen to. This isn't a fair system for everyone and maybe many patients it works for but others are totally unable to get to see a GP at all because everything has to be on the phone . It then puts huge pressure on hospitals where we are sent when can't get to see a GP .We don't even know who to talk to there about this so confusing is everything and the system should have gone back to what it was before Covid by now. I think as a family we are going to move to a smaller practice where it is more personable . I think this GP grew too fast and systems didn't keep up and possibly the staff are all too burnt out to try and make things better.
It is a shame but we can't wait for it to get better.
GP surgery review: james-wigg-practice
Title: Econsult problems- again
Rating: 2 out of 5
Visited: May 2022
Same as others.Poor form of contact rarely even accessible.
Not only this never available out of office hours but this and last week have tried 3 times in the afternoon and has been unavailable from 1.30 on one day, 2pm another, 3pm another. I have now given up. I dont like calling the practice because I am never certain messages are given to the right people and econsult gives me a record. I dont know if that is why they take it down.
If the practice cant do this 24hrs a day then please stop putting it front and centre of the website like this is some sort of amazing innovation because it is not. Pot luck if you get through on it. Pot luck if admin and test queries get answered at all. Reception keep saying they cant see or follow up. How is this helping with GP workloads or patient access? I genuinely dont know how I am meant to find out information or communicate with the practice anymore.
Please remove this obstacle.
GP surgery review: dr-km-alkaisy-practice
Title: Long wait
Rating: 4 out of 5
Visited: July 2023
Waited over 45 minutes when i finally got to see the doctor he sorted out what needed to be done.
Booking a appointment the wait is to long.
GP surgery review: dr-km-alkaisy-practice
Title: Very good practice
Rating: 4 out of 5
Visited: July 2023
I was attended to with very good professionality attitude, I felt very good in the approach to checking and administering treatment and making us comfortable.
GP surgery review: dr-km-alkaisy-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
From reception, you will feel they are concerned about your health, very professional and will allocate a date for your appointment. The doctors are very compassionate and will do every thing to make your referral as soon as possible
GP surgery review: dr-km-alkaisy-practice
Title: Very good surgery
Rating: 5 out of 5
Visited: July 2023
Excellent practice very welcoming front desk staff always willing to help and advise when asked, I’ve never had an issue since being with the practice both Doctors take the time to listen and response accordingly.
GP surgery review: dr-km-alkaisy-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Staff are very helpful an support you with your needs an try to get an appointment When u need it wouldn’t change surgery
GP surgery review: dr-km-alkaisy-practice
Title: Good Practice
Rating: 4 out of 5
Visited: June 2023
Still really happy with this practice. I have got to know some of the receptionists names and they are helpful & to the point. The Doctors are also to the point and good. So much better than my previous practice.
GP surgery review: dr-km-alkaisy-practice
Title: Good practice
Rating: 4 out of 5
Visited: June 2023
They have really been on the ball, and I have had a good experience with this practice. They have been taking a lot of concern for my health matters.
GP surgery review: dr-km-alkaisy-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: June 2023
Brilliant service in and out before appointment times doctors and receptionist are great always helpful and polite 5 star service
GP surgery review: dr-km-alkaisy-practice
Title: Great staff
Rating: 4 out of 5
Visited: June 2023
Doctors staff are very friendly and helpful never had a problem always on hand. It's very clean and tidy
GP surgery review: dr-km-alkaisy-practice
Title: Diabolical care
Rating: 1 out of 5
Visited: June 2023
Being post op, i as a patient needed medication contained on from my hospital, the GP didn’t talk to me just prescribed a medication, this medication I couldn’t take due to other medications I am, no communication was had between myself and the GP just slap dash and hope I have the capacity to know I can’t mix the Medication. 
After numerous calls I finally got some answers after having no pain relief for 2 days, being left unable to function and in constant pain.
On top of this the GP practice doesn’t do post op care for wounds or clip removal which I find absolutely mind boggling seeing as the GP practice has the facilities for nurses however it would seem you can only use a nurse for vaccinations nowadays.
GP surgery review: barking-medical-group-practice
Title: Needs improvement
Rating: 3 out of 5
Visited: June 2022
E-Consults, appointments and referral arrangements are appalling.
I had to chase up my referral for the diabetes soup and shakes program more than three times and yet nothing has been done.
GP surgery review: barking-medical-group-practice
Title: Great Practice
Rating: 5 out of 5
Visited: June 2022
Extremely helpful staff always ready to help nothing is too much. I couldn't have got through such a difficult illness and still ongoing with my husband. The office manager and Doctors have been so supportive and i can't thank them enough for listening and prompt responses. Thank you.
GP surgery review: barking-medical-group-practice
Title: Good listener
Rating: 5 out of 5
Visited: June 2022
The doctor was really kind and friendly took out the time to listen to me and hear my point she advised me very well and gave me a good prescription which really helped me with my recovery will really do appreciate it
GP surgery review: barking-medical-group-practice
Title: Good practise
Rating: 4 out of 5
Visited: June 2022
Call was late, Dr. did apologise. Call was satisfactory was helpful. Received advise and was sent link for exercises.
GP surgery review: barking-medical-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Staff are very friendly and helpful, very professional way of handling patients, showed a lot of care and concern, satisfied with the telephone care and prescription. Was able to get assistance I needed especially with my vision loss condition.
GP surgery review: barking-medical-group-practice
Title: How does one get an appointment??!!
Rating: 1 out of 5
Visited: April 2022
Having called the practice I was told to go online to book an appointment, then I did this it said that the service was unavailable. I was told to complete the form at 8:00 am. I went online at 8:00 am and still saw the same message. I tried again every 10 minutes for the next 2 hours and nothing. When I call to speak to the receptionist and try and book an appointment, I am told to keep trying. What does it take to get an appointment?
I work for the NHS - in General Practice - and I know that it should not be this hard. I know the service patients should receive and this is far below the standard. 
Does this warrant a complaint to CQC?? Would they then pay attention?? They are already rated as Inadequate for Safety. How are they still operating??
GP surgery review: barking-medical-group-practice
Title: Caring practice
Rating: 5 out of 5
Visited: February 2022
When I needed to see the GP for symptoms that were concerning a kind receptionist booked me in for a face to face appointment which was really helpful.
GP surgery review: the-willows-practice
Title: Professional service
Rating: 4 out of 5
Visited: June 2023
I have been very well treated today with my appointment at my doctors willows surgery in particular with my doctor himself..he was very helpful and very professional and I felt he genuinely cared about me and my issue and made sure I got the care and attention I needed.
GP surgery review: the-willows-practice
Title: Great care as always
Rating: 5 out of 5
Visited: June 2023
Yet again a lovely experience from the Willows. Phoned for some MRI results and was given a telephone appointment with a doctor to discuss these. Doctor called when scheduled and gave me the results and happily answered my questions and then immediately booked me a physio appointment for a few days time . Always find the reception staff  and doctors polite and friendly. Highly recommended
GP surgery review: the-willows-practice
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
I had my blood test done couple of weeks ago. Very friendly staff and made me feel very comfortable.
GP surgery review: the-willows-practice
Title: Very helpful and friendly
Rating: 5 out of 5
Visited: May 2023
The reception staff are extremely friendly and helpful and so is the doctor. My baby and I recieved very good care
GP surgery review: the-willows-practice
Title: Very Impressed
Rating: 4 out of 5
Visited: May 2023
I required two separate appointments for myself and my Son. The receptionist and GP were accommodating and ensured my Son was seen as earliest as they could and also arranged a next day blood test for myself at the surgery as I couldn’t travel to another clinic. The GP answered all my questions without making me feel like I was taking up any of her time and was thorough in explaining why my Son may be experiencing his symptoms.
GP surgery review: the-willows-practice
Title: Above and beyond
Rating: 4 out of 5
Visited: May 2023
After a mix up at the surgery the receptionist went out of her way to contact the dr who very kindly found a way to see me today Thank you so very much
GP surgery review: the-willows-practice
Title: Outstanding Practice
Rating: 5 out of 5
Visited: May 2023
I have had an outstanding service with this practice.
So many Nhs services are under enormous pressure. This practice has gone above & beyond.
A good GP equals peace of mind.
I'm just remembering to say thank you & be grateful where credit is due.
GP surgery review: the-willows-practice
Title: A very caring practice
Rating: 5 out of 5
Visited: May 2023
I am very happy with the caring service received at The Willows.  The drs and staff are determined to make the practice even better.
GP surgery review: the-willows-practice
Title: Great Dr
Rating: 5 out of 5
Visited: April 2023
The Dr was kind, considerate and very knowledgeable she helped me so much. Arranged medication and further consultation with hospital. Asked me to come back after next course of antibiotics.
GP surgery review: the-willows-practice
Title: Excellent service and staff
Rating: 5 out of 5
Visited: April 2023
I highly recommend Willows Medical Center. The environment is friendly, the reception staff is helpful, and the overall quality of health and well-being delivery is excellent. The cleanliness is exceptional, and everything about the center exudes professionalism and care for patients.
GP surgery review: queensbridge-group-practice
Title: Amazing Team!
Rating: 5 out of 5
Visited: March 2022
By far the best team of doctors and reception ! So lovely, caring and helpful. I'm very grateful for them all. The nhs has been under pressure and they have worked so hard to still remain open during covid-19 to look after others.
GP surgery review: queensbridge-group-practice
Title: Amazing practice
Rating: 5 out of 5
Visited: March 2022
Amazing practice, reception staff are so friendly they are very professional and supportive and have helped me massively. I definitely recommend using this practice!
GP surgery review: queensbridge-group-practice
Title: Very good surgery
Rating: 5 out of 5
Visited: March 2022
I been registered at this practice for many years and the care has always been excellent. My doctor is very nice polite and caring and the reception team are very helpful and also willing to go out there way to help.
GP surgery review: queensbridge-group-practice
Title: Brilliant service
Rating: 5 out of 5
Visited: March 2022
The staff at this surgery are very helpful. They helped me with a same day appointment as I had one a week later. The reception staffs are very polite and I would highly recommend this GP to my friends and family
GP surgery review: queensbridge-group-practice
Title: friendly staff and doctor
Rating: 5 out of 5
Visited: March 2022
I am very happy with this surgery staff are caring and nice. Every time i come to the surgery i always have a good chat with the reception staff they make me laugh and keep me happy. I got to see my doctor on the same day and my doctor was helpful, he listened to me and sorted my problem. Best surgery in my area.
GP surgery review: queensbridge-group-practice
Title: Fab Team of drs & reception
Rating: 5 out of 5
Visited: March 2022
The girls in reception ever so lovely, Always smiling and helpful. Always good laugh with the reception team, Always a good mood when entering the practice. My doctor is very polite kind and caring exactly what a patient looks for ! Fantastic service always! Grateful to be part of an amazing practice.
GP surgery review: queensbridge-group-practice
Title: Best Practice
Rating: 5 out of 5
Visited: March 2022
Very happy with the GP practice excellent doctors who go out their way to helping patients would recommend this practice to locals in the area