janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: sina-health-centre
Title: Wonderful Lady Doctor and in-house Pharmacist.
Rating: 4 out of 5
Visited: February 2023
Been having telephone calls with an house pharmacist she is a wonderful lady and sorry don't have her name been monitoring my BP told her a few things about how I felt and recommended I see a GP. She even booked an appointment!  I meet with a lady doctor who was wonderful listened to me and offered me help.  We need a female doctor as some things just feel more comfortable discussing.  I wanted to say thank you.
GP surgery review: sina-health-centre
Title: Doctor phone call
Rating: 5 out of 5
Visited: January 2023
Was dealt with effectively and quickly. The doctor gave me reassurance and quickly got my medication to the pharmacy and also got me some tests booked
GP surgery review: sina-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
I did call super early, but I’m the last few weeks managed 3 separate appointments. Once at surgery I have been in and out very quickly. Staff very friendly
GP surgery review: sina-health-centre
Title: So helpful
Rating: 5 out of 5
Visited: December 2022
I phoned asking for help for my husband. He was not able to attend in person, but the receptionist listened, passed on my request to the doctor and within 2 hours he had the required medication. So very grateful.
GP surgery review: sina-health-centre
Title: Excellent warm and caring advice
Rating: 5 out of 5
Visited: October 2022
Excellent experience where information was articulated to me in a sensitive and inclusive way. A warm and caring conversation and outcome of a plan to manage my condition. First class service.
GP surgery review: the-keys-family-practice
Title: A credit to our health service
Rating: 5 out of 5
Visited: December 2022
Receptionists - are kind, helpful and although most be extremely busy, they always treat you like you're a priority. 
Doctors- cannot fault any one of them, always thorough (especially with children) always understanding. Genuinely seem to care. 
Nurses- friendly, helpful and always put you at ease. 
Econsult/appointments - I'm not one to call the practice until really necessary, but every time I've filled out an econsult for my children, I've had a call back within an hour. And usually an appt the same day. Not only that, but any follow ups they say they will do (phone calls etc) they do. 
I cannot fault this practice and I'm always so grateful to them. 
Our doctors surgeries get a lot of criticism lately, but the Keys Family Practice should get none.
GP surgery review: the-keys-family-practice
Title: Good service
Rating: 5 out of 5
Visited: October 2022
Very helpful and insightful time taken to understand my condition and give me helpful tips to help my condition ..........
GP surgery review: the-keys-family-practice
Title: Appointment
Rating: 5 out of 5
Visited: September 2022
Dr was interested in listening to my issue and symptoms. He provided useful advice and a few options for me to consider.
GP surgery review: the-keys-family-practice
Title: Professional and efficient
Rating: 5 out of 5
Visited: September 2022
Received great care advice and reassurance. Following a call from a GP I was given an appointment for the same day within an hour. Very caring and professional service.
GP surgery review: the-keys-family-practice
Title: Great Doctor
Rating: 5 out of 5
Visited: September 2022
I have met with the Doctor on two occassion he is fantastic really detailed helpful and has provided a treatment plan that actually works. Please retain him at Keys
GP surgery review: the-keys-family-practice
Title: Lovely Pharmacist
Rating: 5 out of 5
Visited: August 2022
I completed an e-consult at 8.15am and received a call from a receptionist that they can offer me a face to face appointment for the same day! At the surgery my appointment was with a pharmacist, whom was absolutely lovely. The pharmacist listened unlike other doctors and was very informative and helped to diagnose what was wrong with me straight away. It's been a while since I've met someone that's caring and actually listens to the patient, I hope that Keys Family Practice do not get rid of this pharmacist like they have done with other good doctors in the past!
GP surgery review: the-keys-family-practice
Title: Service with a smile
Rating: 5 out of 5
Visited: July 2022
Had my bloods & blood pressure taken by a very nice, friendly person. Hardly felt a thing & only the tiniest of bruises the next day. What l call a good experience.
GP surgery review: the-keys-family-practice
Title: Very much fustrating and disappointed
Rating: 2 out of 5
Visited: June 2022
I have requested for doctors appointment, they have asked for bloods. no body approch me afetr one week so i called them, thats when they said doctor will call you at particular date- which is after 3-4 weeks. No body shared my blood result with me until 4 week.

Doctor called me and said everything alright at the moment- why cant they just told me this straight away- why wzited for 4 week? if my situation changes- i should have end up in emergency as GP not giving proper answers. And its not fair to the people who are really waiting for emergency.

Not happy at all with the service. one week ago i called GP for my son- he had a chickenpox and had a temeperature which wasnt going down with paracetamol. I was so worried. No body called back on same day - or no one gave appoinytment- doctor called next day - we hold our boy for whole night. Such a disaapointment
GP surgery review: the-keys-family-practice
Title: Good surgery
Rating: 4 out of 5
Visited: March 2022
Always had a phone consultation with a doctor when needed for my mom.the receptionist are always helpful
GP surgery review: the-keys-family-practice
Title: Good practise until.changed
Rating: 3 out of 5
Visited: February 2022
I used to think this practise was good but now i have to fill an econsult to even get to an app cannot call  and get an appointment
Have to call different number for prescriptions 
All seems alot of fuss when admin in surgery could just do it like previous years 
And most of the time i only get phone call appointment think i have been able to go into surgery twice 
You should be able to call up make an appointment see a doctor as long as everyone wears masks should be ok instead of doing all this econsult every time
GP surgery review: willenhall-medical-centre
Title: First Class GP Practice
Rating: 5 out of 5
Visited: January 2024
I have been a patient at croft surgery for many years and have always received very high standard of care and service from all the staff from doctors, nurses, receptionist. The team are always very professional and polite and go out of there way to ensure you are seen or reviewed as soon as possible. I would recommend Croft surgery to any patient and would not go anywhere else. Keep up the good work.
GP surgery review: willenhall-medical-centre
Title: Wonderful Practice ( I know this as Croft Surgery)
Rating: 5 out of 5
Visited: July 2023
I have been a patient at this practice (I know it as Croft Surgery) for a number of years. I cannot fault the practice at all. Everyone goes out of their way to be professional and treat you with care, dignity and respect. A wonderful reception and office team, great nurses and outstanding doctors. They operate a fantastic system that puts the patient at the heart of all they do. I am able to get through on the phone which seems to be a rare occurrence these days. I continue to be impressed with Croft Surgery and would recommend them to anyone. Keep up the brilliant work and please don't modernise to put profit before patient. We like you just the way you are!
GP surgery review: willenhall-medical-centre
Title: Really good medical practice .
Rating: 5 out of 5
Visited: February 2023
A really excellent service always from all members of staff, always helpful,appointments available when needed or telephone triage usually same day.Cant speak highly enough of them all .
GP surgery review: willenhall-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: May 2022
I find this surgery exceptional. Post covid, you call on the day and have a triage appointment, if needed, you will be called in and can usually be seen in the afternoon. Other appointments can be made in advance. Opening times are great to suit those that work and those that don't opening some days at 7am and closing at 8pm. Friendly staff who are happy to answer questions and give advice or refer you for a phone call with the GP. Rarely run behind your appointment time and good advice given.
GP surgery review: ashfield-road-surgery
Title: Good practice, accessible.
Rating: 4 out of 5
Visited: March 2022
This practice has wheel chair access. 
Ample sized reception area.
WC patient use.
Nurses room, good size GP consultation room on ground floor level. 
Wheel chair Available at request.
Parking is on street only.
GP surgery review: bagary's-medical-practice
Title: Not very good
Rating: 1 out of 5
Visited: November 2023
I really think they need to delect the voice message at the bigging of the phone call. You call first thing in the morning at 9am and waiting 4 minutes for a voice message you have to listen to before you can even continue to join the que, by the time all this you are no 10 or more in the line, then when you finally get through, sorry appointment have gone please ring 111, no wonder new cross is so pack.
GP surgery review: bagary's-medical-practice
Title: Quick answering the phone
Rating: 5 out of 5
Visited: October 2023
Well I was very happy to see that the surgery has a much better way on answering the calls , very helpfull lady managed to help me and was given an appointment to see the nurse as I didn't need the doctor well done Mgs
GP surgery review: bagary's-medical-practice
Title: Good service
Rating: 3 out of 5
Visited: October 2023
For the first time in a very long time of being with the surgery. I rang up and the receptionist couldn't do enough for me. She made sure I was seen by the doctor within a few days and She showed excellent customer service. The Doctor I saw gave me exceptional care and was very thorough with the care he gave me.
GP surgery review: bagary's-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: August 2023
i have visited this practice on numerous occasions, i must say the service i receive via face to face or in an telephone consultation is always brilliant. The staff are always very polite and helpful. i can understand there is a lot of frustration at times when expectations are not met but my message to all of the patients is to be patient and kind to the staff members, we must remember the covid-19 outbreak has caused a lot of disruptions to the nhs health care system, there is a lot of backlog work to be completed, staff members are under a lot of pressure so please take it easy on them. We need more gp's in this surgery though, I have no clue why more gp's have not been recruited but I believe it could be because of limited government funding
GP surgery review: bagary's-medical-practice
Title: Such Kindness & Hard Work from Receptionist
Rating: 0 out of 5
Visited: April 2023
One receptionist in particular tried her very hardest to get my Mother an appointment when she was rather desperate... 
Even after the Easter Holiday she got back to me right away on the Wednesday morning to get her an appointment ASAP. Saved a space for us tomorrow morning - and I can't thank her enough. As i am not able to mention her name... I will mention that it is the receptionist on duty Today at 09:30am. 

But all of the ladies working there are amazing. They all try to give the best possible care at all times to as many people as they can. 

I've been using Lowhill for quite some time now, and I dislike going anywhere else as i believe you don't get the same quality of care elsewhere. 

Thankyou Lowhill.
GP surgery review: bagary's-medical-practice
Title: Worst GP surgery
Rating: 1 out of 5
Visited: June 2022
I went in to get help with my weight told the doctor I wasn’t eating much as my weight was making me self conscious she told me fat people can’t get a eating disorder went in with chest pain she put me on two beta blockers a day because she said one wouldn’t work for my size by the time I got back in to see the doctors weeks later my pulse was 42 you can never get a appointment when you ring and staff are unprofessional
GP surgery review: bagary's-medical-practice
Title: Helpful and understanding
Rating: 4 out of 5
Visited: April 2022
Number of phone calls made recently. Receptionists are  so helpful and understanding - cannot fault them. Always try their hardest to accommodate and make time at at a time when they are pressed .
GP surgery review: bagary's-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
Staff and Drs are very helpful,  the physiotherapist is brilliant. Keep up the good work your all doing for the practice.
GP surgery review: dr-sinha-&-tahir
Title: Poor communication
Rating: 1 out of 5
Visited: March 2023
At 3.30 I called reception. I needed a test result. I was caller number 3. At 6.15 no one had answered the phone. This was Wednesday 29th March. Thank goodness it wasn't life or death. Get some decent staff.
GP surgery review: dr-sinha-&-tahir
Title: Declining Practice
Rating: 1 out of 5
Visited: July 2022
I can only say to anyone considering signing on with this surgery please make sure you explore all your options first. After 14 years I have had no choice but to leave as I can’t trust this surgery anymore. Repeat prescriptions delayed ( I have high blood pressure so needed) and numerous excuses as to why, I went there with a lump on my breast and was asked what I want to do about it?!!! And don’t even get me started on the reception staff... I’m not sure there is a word in the dictionary to describe the levels of rudeness they display, not sure if they have special training to make you feel like you’re interrupting their day when you call but dear me... customer service training very much needed! It’s a shame as when I first moved to the area I was pleased to have found such a good surgery, but it seems as partners have retired and moved on the care for patients has declined and it’s nothing to do with covid ... I manage a service that was also impacted by covid this is just as the headline says - poor declining practice where you never get to see the same gp twice... that is of course if you even manage to get passed the reception staff
GP surgery review: dr-sinha-&-tahir
Title: Good doctors
Rating: 5 out of 5
Visited: May 2022
Went to pick up an item while stood in the queue a man was being very rude to a reception lady swearing she just smiled and still tried to be helpful to the man still after he spoke to her like crap the receptionist had not long started there hope this as not put her of Iv always found the surgery ok and the reception lady’s as always been helpful yes it does get frustrating when you can’t get through but that gives nobody the right to be rude to the staff
GP surgery review: dr-sinha-&-tahir
Title: Extremely rude reception
Rating: 1 out of 5
Visited: April 2022
Why are the reception staff allowed to speak to you like you are a piece of trash. How would they feel if their parents / grandparents were spoken to in the same tone. If I were to speak to them in the same manner I would be removed from their patient list. 
I have been a patient at this surgery for 11 years and I have always tried to see the same nurse, she is so kind and nothing is too much trouble for her . You always feel like you have had a chat to a friend when you leave.
The Doctors are ok but it's difficult to see the same one twice.
A message for the practice manager. Please teach your reception staff customer service especially one in particular, she is so loud and condescending. Then maybe you could start getting more than one ⭐ along with better reviews.
GP surgery review: dr-sinha-&-tahir
Title: Great practice and team
Rating: 5 out of 5
Visited: April 2022
I do struggle sometimes to get through but I understand the phonelines are very busy and whenever I go in the girls are always on the phones taking calls. The ladies are helpful and deal with my questions always. 
The Doctors are very good and I’m happy with my Doctor.
GP surgery review: dr-sinha-&-tahir
Title: No contact
Rating: 1 out of 5
Visited: March 2022
Very bad service. Been trying to get an appointment for 2 weeks now, once I got through and was told someone would call me after12pm, this never happened. Every day since, I’ve called and got a message sorry this call queue is full, please call back later, when you do call back, there are no appointments left and are told the same thing, to call back at 8.30am. It’s really bad. Something needs to be changed ASAP. There is one receptionist that is so rude.
GP surgery review: dr-sinha-&-tahir
Title: Unhelpful
Rating: 1 out of 5
Visited: February 2022
They closed all face to face appointments due to COVID and if they call you and it drops on their end you’re not guaranteed a call back. The most useless, unhelpful GP in the country probably. It’s no wonder the hospitals are overwhelmed when you’re forced to go into walk-ins because your GP refuses to see you because your condition isn’t considered “serious” enough despite the fact you need a prescription to treat it.

The staff are rude and many of the doctors are emotionless and unsympathetic. Shambles GP!!
GP surgery review: dr-sinha-&-tahir
Title: Very Bad practice
Rating: 1 out of 5
Visited: January 2022
Staff don’t take appointments,and very rude and unprofessional,it’s the only surgery I’ve seen being so unprofessional and not treating patient accordingly.always not answering the phone and when they pick the phone appointment are always full.
GP surgery review: dr-st-pierre-libberton
Title: Great Care
Rating: 5 out of 5
Visited: November 2023
I had an appointment with Advanced Nurse Practitioner. I think it’s the second time I have seen him an I want to say how good he is. He explained things in a way that I understood and even went to the point of looking for medication that would suit me as a vegetarian. He has a wonderful manner with a sense of humor similar to my own. People find it easy to complain but we don’t say thank you enough when we have a good experience. Please pass on my thanks to the relevant people.
GP surgery review: dr-st-pierre-libberton
Title: Absolutely brilliant service
Rating: 5 out of 5
Visited: November 2023
I can't single one person out on reception at this surgery. They were all really helpful in aiding me to get an appointment and give me the time to explain what was going on with my daughter. I am so grateful to you. Thank you.
GP surgery review: dr-st-pierre-libberton
Title: Caring with my little boy
Rating: 4 out of 5
Visited: July 2023
Thank you for being so kind & caring with my little boy who was upset and feeling poorly. Doctors saw him quickly and reassured him, thank you very much.
GP surgery review: dr-st-pierre-libberton
Title: Staff Compliment & Appreciation
Rating: 5 out of 5
Visited: March 2023
My mother has been registered with the practice for approx 2 years and we have been happy with the service.

More recently our Mother's health had taken a decline and given the current strain on Health Service it can be difficult to get an appointment as quickly as needed, nevertheless the staff  at Cannock Road surgery always try their best to accommodate us when the need arises. We recently had cause to call the surgery as we were becoming increasingly concerned about our Mother's presentation.  We were fortunate to secure a telephone consultation on Friday 10th March whereby the GP made an urgent referral to the hospital which we were grateful for. We waited almost 8 hours and unfortunately by the time the ambulance crew arrived at  approx  10.45pm  our 88 year old Mother was tired and falling asleep. That weekend our Mother's presentation heightened our concerns further and when I called the surgery on Monday 13th there were no available appointments. The receptionist, said she would make a note of my request, promising a call back should there be  cancellation. Much to my delight the receptionist returned my call within a short time offering a telephone consultation that afternoon. The consultation was led by Dr.  who submitted a referral to A & E, ordering an ambulance for my Mother due to concerns around her presentation in context of her current health diagnosis. 

I feel the need to express my gratitude to Drs and receptionist who, despite the demand for appointments,  were very efficient, caring and showed a genuine interest in the anxiety we felt at a most difficult time. Both were professional and efficient and made us feel valued throughout our engagement. I would also like to acknowledge another member of staff, who upon our arrival on  11th January tried to co-ordinate 2 appointments which my Mother had on the same day but at different locations and time. Her efforts paid off and my Mother, who has mobility problems, was able to be seen at the surgery by a Practice Nurse. 

So I would like to say a heart-felt and well deserved "thank you" to Dr. and the receptionist, who had it not been for their care, promptness and interest in their customers/patients, the outcome for my Mother may have been very different had there been further delays in accessing the emergency services. Thankfully she has been discharged from hospital and is convalescing at home.  :)
GP surgery review: dr-st-pierre-libberton
Title: Awful practise
Rating: 1 out of 5
Visited: February 2023
Absolutely awful service from receptionist 
Terrible attitude 
No appointments
Rude unhelpful and totally unprofessional
GP surgery review: dr-st-pierre-libberton
Title: Terrible
Rating: 1 out of 5
Visited: December 2022
Rude reception staff  can't get appointments constantly having to chase sick notes for employer because they are not being signed or sent to me excuse after excuse .Service not good enough
GP surgery review: dr-st-pierre-libberton
Title: Shocking Service
Rating: 1 out of 5
Visited: December 2022
Absolute shocking service - having to pay for private gp care as I can never get an appt for myself or my child, child has been confirmed infection on msu and told to ring back for an appt, even though comment on results say to contact gp for an appt - I explained I can never got through after ringing 150+ times in a morning and by the time I do I can never get through.  My daughter is 12 years old and has had recurrent utiI's and once again been left to just get on with it.  Reception will not pass message to gp to say what results have shown and are very unhelpful.  Told by reception that each time I cannot get through, to tell them to put her on waiting list so it proves I have been ringing and cannot get through - absolutely ridiculous when a child has a confirmed uti and needs help, this will be taken further!
GP surgery review: dr-st-pierre-libberton
Title: Waste of time
Rating: 1 out of 5
Visited: September 2022
Put a repeat prescription in on 27/9/22 via the app, rang on 30/9/22 as no prescription yet, told would be done within the next few hours. Still no prescription and now out of medication. This is not the first time either. Very frustrating and poorly run
GP surgery review: dr-st-pierre-libberton
Title: Great help and positive advice
Rating: 5 out of 5
Visited: September 2022
Was seen promptly and was given some great advice and help with my issue. 
Was easy enough to book a follow up appointment. 
Only issue would be, in the past, I’ve had great difficulty getting an appointment. Just wish the ability to book through the NHS App was available again.
Care provided has always been great.