janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: claremont-medical-centre
Title: Ecellent Practice
Rating: 5 out of 5
Visited: August 2022
I was worried about my kidney problems.The GP referred me to a specialist. I have been under his care.The GP rings me to discuss my latest blood test results regularly .An excellent team of Doctors,Nurses,Admin Staff,Receptionists look after and care for me ( 92 year old)
GP surgery review: claremont-medical-centre
Title: Amazing Physio Response
Rating: 5 out of 5
Visited: July 2022
I completed an online form in the morning about back pain, received a response at midday, and had a phone appointment with the in-house physio by early afternoon! She was lovely & efficient, I now have treatment exercises to do. All sorted in one day, amazing!!
GP surgery review: claremont-medical-centre
Title: Extremely efficient practice
Rating: 5 out of 5
Visited: May 2022
During the last year, sadly for me, I have needed frequent help for appointments with GPs, both telephone and face-to-face.
I have been incredibly thankful for the immediate requests for scans, blood tests and consultant appointments and thanks to Kingston Hospital, most of these came through in reasonable time.
At Claremont - every GP I have dealt with have listened to me and when requested have spent time explaining the facts and results of scans and tests. It makes such a difference.
We all know the pressure that the NHS and our local GPs have been under over the past couple of years but I cannot praise Claremont enough for the way they have continued to give an excellent service.
I have always been treated with respect by the GPs, reception staff and nurses and I thank you all.
GP surgery review: claremont-medical-centre
Title: Brilliant Practice / Wonderful Staff
Rating: 5 out of 5
Visited: March 2022
I have been with Claremont Medical Centre for 14 years now, and can safely say that I always been more than happy with my care there.
I have my regular doctor who I always see when he is available, but have also seen many of the other doctors as well and am delighted with all of their commitment to making sure I do not leave the practice unless I am content with any potential resolution.
From the doctors, the practice nurses to the Admin staff on the front desk, Claremont has some wonderful, commited and dedicated staff.
Thank you!
GP surgery review: hook-surgery
Title: disappointing
Rating: 1 out of 5
Visited: September 2023
I have been struggling for months to get a dermatologist appointment for my child. the doctor gives me antibiotics without a thorough consultation. the child has itchy hands and feet for more than 6 months and I keep giving him cream after cream without doing any test to see exactly what he has. I asked for an appointment with a dermatologist and I am always postponed. The family doctor says he will send me to a dermatologist, but he just puts me off and nothing concrete. we are going through something terrible. it is something terrible for a 3-year-old child to suffer for more than 6 months with itching and irritation to the point of blood on the palms and soles and not receive adequate treatment. he does not sleep at night, scratches and cries. maximum disappointment. I have no words for how disappointed I am.
GP surgery review: hook-surgery
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: June 2023
I’ve tried to book an appointment for a very overdue routine check up. It is a nightmare. In September I spent an hour and half on the phone waiting to speak to someone and then got cut off. I gave up and now they have changed the system whereby you have to call at 8am (and have to hold for an hr and a half) to get an appointment. If you don’t then you won’t get one if you call at say lunch time. They also only let appointments be booked a calendar month in advance so after all that when you then find you can’t do the one or two times given, you have to call back and run the system again when they open the remaining slots. I’m not sure when going to the doctor became a lottery. It’s especially worrying for those who have young children or need more care. No wonder the hospital system is so overstretched. The only thing one can do to see a doctor is go to hospital. This surgery used to be amazing. The best. I don’t know what happened in the last four years but it’s lost its way.
GP surgery review: hook-surgery
Title: Fantastic staff always helpful with appointments and advice
Rating: 5 out of 5
Visited: March 2023
The doctor called me after my 111 call last night and tested and referred me to a stroke clinic,, I always feel that I am getting the n
best service here,
GP surgery review: hook-surgery
Title: Easy to contact
Rating: 5 out of 5
Visited: September 2022
Very efficient. Appointments generally quite easy to book. Reminder sent when appointment nears. Thanks
GP surgery review: hook-surgery
Title: Always helpful
Rating: 5 out of 5
Visited: September 2022
This experience was organised, quick and easy. as a surgery, I have always been able to get an appointment when needed.
GP surgery review: hook-surgery
Title: Excellent
Rating: 5 out of 5
Visited: September 2022
Fast and efficient. Excellent service. Everything covered. Good communication from all parties. Thank you very much
GP surgery review: hook-surgery
Title: Good knowledgeable Doctors
Rating: 4 out of 5
Visited: September 2022
Telephone conversation booked for late afternoon. Doctor called and asked me to come to the surgery instead that evening. Quick and efficient consultation.
GP surgery review: hook-surgery
Title: Good practice
Rating: 4 out of 5
Visited: September 2022
Always very helpful from reception right through. Flu vaccine was short, efficient and very polite. Thank you.
GP surgery review: hook-surgery
Title: Pleasant surgery
Rating: 4 out of 5
Visited: September 2022
Very difficult to get appointment. Reception staff pleasant and helpful. Nuses are lovely, lead nurse is. fantastic
GP surgery review: hook-surgery
Title: Good information
Rating: 5 out of 5
Visited: September 2022
Text messaging, reminding me about appointments and seeing me when possible. Easy access car parking.
GP surgery review: ashburton-park-medical-centre
Title: Best practice
Rating: 5 out of 5
Visited: August 2023
From reception staff to nurses and doctors everyone is so kind and helpful and understanding wish I had joined this practice sooner
GP surgery review: ashburton-park-medical-centre
Title: Caring and supportive practice.
Rating: 5 out of 5
Visited: June 2023
The GP offered support and listened to my daughter's explanation of her symptoms. Very professional.
GP surgery review: ashburton-park-medical-centre
Title: Excellent service.
Rating: 5 out of 5
Visited: June 2023
The receptionist are very helpful and understanding. The GP was very supportive and made sure to check the symptoms.
GP surgery review: ashburton-park-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: December 2022
I always get Excellent help & service at my GP. I changed from an old GP surgery over 10 years ago but really wish I had done it sooner. The Receptionists are always happy to help me and i have got to know their names which is always nice… If I have to call at any time I never feel bad for ringing. It’s always a nice experience. 

Thankyou to you All. :)
GP surgery review: ashburton-park-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Professional, helpful & kind stuff. Receptionists, nurses & doctors all are good. I attended 3 times in month of September &    Satisfied with professional & kind behaviour.
GP surgery review: ashburton-park-medical-centre
Title: Excellent GPs who listen
Rating: 5 out of 5
Visited: September 2022
Initial GP telephone consultation appointment quickly obtained.  GP listened carefully and provided clear guidance and explanation of the way forward.  Arranged all required tests immediately and diligently booked follow up face to face appointment to discuss findings and next steps. A GP who genuinely cares and wants to help.
GP surgery review: ashburton-park-medical-centre
Title: Really positive professional experience
Rating: 5 out of 5
Visited: September 2022
I have recently been in contact with Ashburton Road Medical Practice in a professionals capacity (I am a NHS Care Coordinator working in a mental health team). I got in touch with the surgery regarding a patients medication and I received a response with follow up within a few hours. I then contacted the surgery for an emergency appointment for the patient following a review with our team GP Trainee - I was offered an emergency appointment on the same day which he attended. The patient was street homeless at the time and understandably distressed. I was really impressed with the timely response from both the Pharmacist and the surgery in ensuring this patient was followed up. It is really appreciated as a fellow NHS colleague!
GP surgery review: ashburton-park-medical-centre
Title: Great Surgery
Rating: 5 out of 5
Visited: August 2022
Reception staff are super helpful! Doctors are also genuinely care. Moved from another local GP to Ashburton and am so happy I did! Make access to doctors easy. 
Thank you!
GP surgery review: ashburton-park-medical-centre
Title: Lovely staff
Rating: 4 out of 5
Visited: July 2022
I have very good opinions of this practice. I have been with them for 12 years. No complaints l live ten minutes walk awayl have a lot of health issues so l need to be seen on a regular basis. I don't have anything else to add.
GP surgery review: country-park-practice
Title: Excellent doctors practice
Rating: 5 out of 5
Visited: November 2023
Country Park Practice, has excellent caring doctors, nurses and reception staff. They look after all your health needs.
GP surgery review: country-park-practice
Title: Excellent patient care practice
Rating: 5 out of 5
Visited: November 2023
Country park practice, has excellent caring doctor's, nurses, reception staff and all the team. Thank you so much for your all your care and support.
GP surgery review: country-park-practice
Title: Wonderful experience
Rating: 4 out of 5
Visited: October 2023
The Dr offered good patient care I was able to communicate with her and she listened keenly whilst attending to my needs
GP surgery review: country-park-practice
Title: Doctors who listen
Rating: 5 out of 5
Visited: August 2023
I asked for a f/f appointment at 8am and I was seen at 9.30 am on the same day. The doctor couldn’t have been nicer. She listened without rushing me, was very patient with me. We went through my problems and she was able to find the crux of the issues affecting me. Not all the doctors are as considerate as the one who had seen me, she was brilliant with me. Simple words are not enough to express my gratitude to her.
GP surgery review: country-park-practice
Title: Brilliant service
Rating: 5 out of 5
Visited: July 2023
I went and booked a tele app yesterday at 8 am. At 810 I had a phone call and was asked to go to the surgery. This is excellent in my opinion. Over the years I have had a few health problems and I have always received this service. Would recommend these doctors without hesitation .
GP surgery review: country-park-practice
Title: Good Experience
Rating: 5 out of 5
Visited: June 2023
My wife and I have recently had occasion to use the practice more frequently and over the past couple of weeks and our doctor has been most accommodating to our needs.  Especially as she had to deal with an issue over medication.
GP surgery review: country-park-practice
Title: Very unhelpful reception
Rating: 1 out of 5
Visited: June 2023
Very unhelpful receptionist. No apologies for being kept waiting.issue not resolved. You can never get an appointment even with severe ssthma
GP surgery review: country-park-practice
Title: Poor practice
Rating: 1 out of 5
Visited: June 2023
Never any appointments, if your lucky to get an appointment it’s for a weeks time,far too many patients on their books but they keep taking more.
Big reception area but no patients are 
ever there,only staff behind the counter. Minimum amount of doctors working but mostly it’s only telephone consultations. This is why the accident and emergency at Croydon Hospital is always full because people can’t get treatment any more so have to go there instead.
GP surgery review: country-park-practice
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Had a phone consultation 
Dr I spoke to listened and was very quick to explain and advise a referral 
Also mentioned a couple of other concerns which was also sorted
The only thing I would say it is still hard to get through on the phone to get an apt for the same day however there is now a quick AP which can be used for non urgent apts but still a bug bear for the 8am rush if you want to see a dr on the same day
Overall a lovely practice to belong to and advantages of having blood tests on site also just found out physiotherapist as well
Would thoroughly recommend this practice to anyone
GP surgery review: country-park-practice
Title: Very good practice
Rating: 5 out of 5
Visited: May 2023
Having been unwell for some time, I rang Country Park at 8.00 am and was told that my GP would call me back by midday.  The receptionist to whom I spoke was friendly and helpful. I received the call from my GP at 11.30 am and was able to  discuss my problem, at length, before being told that a prescription would be sent to my local pharmacy. I collected my medication at 1.30 pm and was able to start using it immediately.  I was very pleased with this excellent service and would be happy to recommend the Country Park practice to others in future.
GP surgery review: denmark-road-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: December 2023
The nurse who gave me my injection was amazing. I am petrified of needles however she made me feel at ease. And when the injection was done could could not believe it was over. Felt absolutely nothing. Thank you nurse so much.
GP surgery review: denmark-road-surgery
Title: Good practice
Rating: 4 out of 5
Visited: December 2023
Yesterday the 13th December 2023, I was at the Denmark Road surgery for a yearly review by the diabetic team and the service was very good. They were very professional, knew exactly what they were doing. They were very friendly, patient willing to answer my questions. They were not in a hurry to dismiss me and I left the surgery satisfied with the attention I received.
GP surgery review: denmark-road-surgery
Title: Pleasant providers
Rating: 5 out of 5
Visited: November 2023
I was treated with respect by both the receptionest and my General Practioner. I was listened too. I was seen on time too. The toilet facility and the waiting area was clean and tidy.
GP surgery review: denmark-road-surgery
Title: Great Medical Practitioners
Rating: 5 out of 5
Visited: November 2023
The Medical Practitioners at Denmark Rd GP are all very professional, polite and helpful. They are always willing to answer my questions and go that extra step!

Sometimes it is difficult to get through on the telephone or get a same day appointment but I do understand the constraints the staff are working under.  I sometimes find theTelephone Triaging frustrating as I do not visit my GP unless it is vital, as I tend to make use of my local pharmacies for minor ailments eg colds etc.
GP surgery review: denmark-road-surgery
Title: Efficient service.
Rating: 5 out of 5
Visited: November 2023
Had my yearly asthma check up by a lovely nurse.  Wanted me to have a doctor listen to my chest for reassurance & was seen within 2 hours.  Brilliant service.
GP surgery review: denmark-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Gps, nurses and phlebotomomists all good to fantastic. Receptionists hit or miss, need educating on how to be receptive- acknowledging person, Smiling,
GP surgery review: denmark-road-surgery
Title: Good Practice.
Rating: 5 out of 5
Visited: October 2023
I came for a flu jab, and was met by a friendly receptionist who showed me where to go to wait, the person doing the flu jab came out of there room with a smile and invited me into the room to have my injection, we chatted while l took off my shirt to expose my arm for them to do the injection, which took them seconds to do, and we continued chatting, as l left they wished me well and hoped to see me again in the future, since the injection l received no reaction or signs of bruising.
A very enjoyable visit.
GP surgery review: denmark-road-surgery
Title: Awful Practice
Rating: 1 out of 5
Visited: October 2023
I can't believe that this practice hasn't been closed down the staff are so rude lazy the Dr's don't have any bedside manner towards the patients.
don't show any professional care to there staff and never follow up with anything that you ask them for.
If there is a zero rate believe me they should have it such an awful practice needs to change Dr's and nurses and staff as they give the NHS a bad name
GP surgery review: denmark-road-surgery
Title: Awful service
Rating: 1 out of 5
Visited: August 2023
Called to check a elderly family members appt as it had been booked at another surgery.Family member had been give directions by receptionist who was very rude to them and also the address which did not match so I called today and asked if they could check  family member's records to give me the correct details.I was continually talked over and despite saying I had the address the person said "I will google it" and told me incorrectly it was in another area.I made the mistake of saying that was not correct and was shouted at and told to call the surgery where the appt was booked.Why the receptionist could not just confirm the appointment I do not know.I then called the surgery where I thought it was booked and they were so helpfully and confirmed the appointment was with them.This is not the first time I have had issues with  a minority of the receptionists.I then called back my surgery to put in a complaint and was told the person was on holiday and the stand in on leave but back tomorrow and would call me.Lets see if they do,no need for rudeness especially to sick people.
GP surgery review: denmark-road-surgery
Title: Lovely friendly receptionists and doctors
Rating: 5 out of 5
Visited: June 2023
I am very impressed so far with the new system of filling in details online for an appointment or advice.
GP surgery review: greenside-medical-practice
Title: Doctors are very good
Rating: 1 out of 5
Visited: April 2023
I had very bad experience dealing with receptionists at the surgery and I am leaving a review for the Practice to overlook the issue and provide training or feedback to the staff if needed. The receptionists are the front facing role of this practice and they are dealing with a stressful and challenging environment however patient centered care is essential as part of their job role. I came to book an appointment for my mother who doesn't speak English and the receptionist told me they have no appointments. I was trying to explain to explain to her why I need a slot as i am working full time and i am finding it hard to get time off from work. Sadly she doesn't care why I was there. Not paying attention to the conversation. I asked about arranging a translator and rather than saying yes we do, she looked at the screen as she is busy and said yeah! 
I had many bad experience with the reception staff as I am dealing with my parents and my appointments. My parents are registered at the surgery for more than 20 years and We preferred to be under the same family doctor who knows their health conditions. There were many times we have thought about changing the practice but the doctors here are highly professional. Any time my parents wants to see the doctor, it makes me so anxious because I have to deal with the reception. There are very few receptionists who are very friendly and helpful. 
I heard comments from the reception staff before that if you are in this country you need to speak English. I am also a health care professional and deal with patients with different needs. I strongly believe the practice need to implement some Equality and diversity training or policy for the front line staff. 
Since we moved to this country we all are registered under this practice and really hope things will change. Immigrants are beneficial to the economy. My mum and dad both worked hard with all their medical conditions and paid tax. Even though their circumstances didn't let them to learn English while being in this country they do deserve to get treated with better care. Being their voice and getting appointments which suit them and also our work and life is stressful sometimes. I hope things will change and their will be a better way of communicating with patients from the reception staff. Patients are there to get help and advice not to feel anxious. The ways of communication plays a vital role being a receptionist, body language, eye contact , tone of voice, safety netting, show empathy, active listening. I been a receptionist and I understand it is not an easy job but they can make a big difference in others lives and its a very rewarding job.
GP surgery review: greenside-medical-practice
Title: Not patient friendly
Rating: 1 out of 5
Visited: March 2023
I have  given up trying to get a face to face GP appointment at this failing practice.The receptionist try their best but they are not medical practitioners. I have had numerous falls and have now lost my hearing in my left ear.I  would like a face to face meeting with a GP not a telephone call..This surgery is not providing an holistic service to its patients.!
GP surgery review: greenside-medical-practice
Title: Nice practice, but could be better.
Rating: 4 out of 5
Visited: March 2023
I'm in this practice for 10 years. My last visit was to take a blood test. The nurse was extremely kind and friendly, wonderful person. But I can't say the same for a receptionist, she's not friendly and keeps chewing gum while she asking for my details, this is no nice. Now is hard to get a appointment, I don't know why.
GP surgery review: greenside-medical-practice
Title: Appointment
Rating: 1 out of 5
Visited: March 2023
Never answer the phone been trying for 30mins for good 10mins it went to user busy but then it was ringing and they still ignored the calls the receptionist is very very rude
GP surgery review: greenside-medical-practice
Title: Not very great to book appointments
Rating: 3 out of 5
Visited: February 2023
Very difficult to book appointments and to speak with preferred doctor. I am still awaiting for test results done 4 weeks ago. My son also struggled to see doctor for his wrist.
GP surgery review: greenside-medical-practice
Title: Good practice
Rating: 5 out of 5
Visited: December 2022
I had very good attention 
I was seen at the appointment time 
Easy for me to get the appointment 
Excellent
GP surgery review: greenside-medical-practice
Title: Poor Administration
Rating: 2 out of 5
Visited: December 2022
My son had severe throat infection. Tried calling the gp to get an appointment for 2 days. I was exactly on the phone sharp at 8:00 o clock and was on the line for 15- 20 minutes. When the call was picked up I was told that they don’t have any more appointments. This happened on the second day as well. After having an argument with the receptionist I was told that they are short of gps and if you really want an appointment come to the surgery in the next day morning. This is  absolutely ridiculous. Why I wasn’t advised to come to the surgery when I called them on the first day? If the surgery doesn’t have the capacity to provide services, they should limit their patients. We are living in a developed country where a patient had to wait for 3 days to be seen by a doctor? 

Secondly , I was only given a telephone appointment and was told that the GP will call you by 6:30 pm . How a child can be checked by over telephone ? I was put on panic until the GP calling me. Why this practice couldn’t have an organised appointment system like other practices? This GP practice is not readily available to serve the patients.