janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: revel-surgery
Title: Outstanding GP Practice
Rating: 5 out of 5
Visited: May 2022
The team at this practice are outstanding and go above and beyond to provide excellent care to the community. If you need an emergency appointment they will always fit you in. Confidence in the GPs is high and the whole team display dedication.
GP surgery review: revel-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
Always try and accommodate appointments, very welcoming staff and GP’s always give you time at your apt to listen.
GP surgery review: revel-surgery
Title: Caring and thorough
Rating: 5 out of 5
Visited: March 2022
The gp I had a telephone consultation with called me a little late, but I understand that completely as my issue was non urgent. Very thorough review of my medication, not rushed. All the GPs here are so caring and thorough and I definitely feel like I always get the care and treatment I need.
GP surgery review: westside-medical-centre
Title: Second to none
Rating: 5 out of 5
Visited: November 2023
Extremely prompt, helpful and efficient service once again. Friendly, knowledgeable staff who always do their best to help
GP surgery review: westside-medical-centre
Title: The new system really works
Rating: 5 out of 5
Visited: September 2023
I was able to fill in the simple form explaining my symptoms. The time this took was much shorter than being on the phone waiting to speak to the receptionist!
I had a call back within 30 minutes and an appointment within a hour.
Like many others I found the old system quite frustrating, I work in education so calling for an appointment at 8.30 or 2pm was difficult.
The form is great as you can put as much detail as you want including photos, this enables you to be offered an appointment with the correct person quickly. It may not be a Doctor you need but another member of the clinical team.
A very positive experience.
GP surgery review: westside-medical-centre
Title: Brilliant practise
Rating: 5 out of 5
Visited: August 2023
Easy to get an appointment through the online booking system. Appointments also on time. All Doctors have been brilliant with myself and my daughter, patient and kind and extremely helpful in regards to advice. They really listen to you and your concerns. Wouldn’t ever change GP service as none other can compare
GP surgery review: westside-medical-centre
Title: Can never get appointments
Rating: 2 out of 5
Visited: May 2023
Can never get appointments. Phone up wanting appointment for same day ull be told there is none left go a and e. Phoned up today wanting a appointment for a week or so in advance to be told you can't book appointments in advance phone up in morning. So and a and e or a and e it is.
GP surgery review: westside-medical-centre
Title: CQC Needs to check this place
Rating: 1 out of 5
Visited: April 2023
This practice needs to be audited by the CQC, pretty sure it’ll get closed down. Never have appointments, staff on the phone seems to be done with this job, why have a separate line(option 1) for appointments. If you call at 8:30 in morning you have to be as lucky if you’re in position 1-10 but you’ll most likely end up at 40+ in the queue. 
Why not have an online sorting system where a doctor/partner is assigned to go through the requests and recognise who actually needs an urgent same day appointment and who will be fine having an appointment provided in next 7/14 days.
GP surgery review: westside-medical-centre
Title: Fantastic service and staff
Rating: 5 out of 5
Visited: March 2023
My parents are registered with Westside Medical Centre, I highly commend the service they have received as patients. They have always received fantastic and efficient care. The medical practitioners alongside the practice manager and staff do a truly amazing job. Well done and thank you for all you do
GP surgery review: westside-medical-centre
Title: Impossible to get an appointment
Rating: 2 out of 5
Visited: December 2022
It is now near impossible to get an appointment, the practice has too many patients, they can't handle any more, last call I rang at 08:36 to be 45th in the Que, 1.2 hours later told all appointments have gone, go to A+e, that's why the hospitals can't cope either, catch 22. They also will not give you routine appointments in advance, you have to ring at 08:30 so basically go away if you work shifts.. After 30+ years of being at this surgery I'm going to have to move surgeries it seems, they can't handle the volume of patients they have.. This is a real shame, it used to be great..
GP surgery review: westside-medical-centre
Title: Best GP practice I've had in many years
Rating: 5 out of 5
Visited: October 2022
Westside Medical Practice has been really supportive, accessible, responsive and proactive. I have been able to get face to face appointments, including home visits, which has been invaluable to me as someone who is 80+ with multiple health needs. They were especially helpful in getting me admitted to hospital when I needed urgent treatment, as well as chasing up waiting lists for outpatients and now after my hospital discharge being proactive in arranging a review for a few weeks time when I've had chance to recover. It is the whole team from reception, practice managment, nurses & doctors - thank you
GP surgery review: westside-medical-centre
Title: A great practice
Rating: 5 out of 5
Visited: January 2022
Helpful receptionists , great doctors who really go above and beyond . Never struggled to get an appointment, even through the pandemic. Grateful to each and every one of them.
GP surgery review: whitehall-medical-practice
Title: No point even being there
Rating: 1 out of 5
Visited: December 2023
I’ve had to change to this gp a couple years ago as my original gp had too much capacity, i would   never    recommend this gp to anyone, i’ve tried to get in there 4 times over the past two years for relatively serious stuff (i won’t use the gp unless i really need to) and every time i’ve been fobbed off to the online service where i don’t get any contact with a doctor or nurse, my most recent problem which has kept me off work for nearly 3 weeks they won’t even see me, i just got a prescription from the doctor over text saying it was ready, no information of what pharmacy it was at either. I would understand if it was a busy gp, but whenever I have been in there it’s been dead, only 1 or 2 other patents in the building. Avoid this practice and change to a new gp if you can, even the local pharmacist didn’t recommend them.
GP surgery review: whitehall-medical-practice
Title: Good response.
Rating: 5 out of 5
Visited: October 2023
Made an appointment for online consultation, approx 3hrs later I had a call back and appointment fulfilled. Very happy with service.
GP surgery review: whitehall-medical-practice
Title: Kind Staff
Rating: 5 out of 5
Visited: July 2023
I received a recent call from a member of the administration staff who was following up a query I had about delays in receiving a referral letter.
She outlined the situation and was so helpful and understanding. I felt so much better having spoken to her and wanted the opportunity to thank her.
I’ve been with this practice for many, many years and have always been treated with care and respect. Thankyou.
GP surgery review: whitehall-medical-practice
Title: A Bit Unhappy
Rating: 5 out of 5
Visited: June 2023
I recently saw a Doctor and he said I needed to be seen by the hospital and he would make a referral.
After 3 weeks I still hadn’t received a referral form and on contacting by E-consult was told appointments can take a while, but I hadn’t received the referral form!
A week later, 4 weeks after seeing the doctor, I received the referral form. Obviously no appointments available!! But with so many administration staff why does it take 4 weeks to send out a form? 
In general my surgery has been good and everyone is pleasant and helpful, but I’m a bit unhappy about this delay.
GP surgery review: whitehall-medical-practice
Title: Good practice
Rating: 5 out of 5
Visited: April 2023
Recently I have been impressed by the improvements made at Whitehall Medical Practice. I am particularly happy about the reception staff on the front desk (in particular Marisol). On the occasions I have been to the surgery always greeted in a friendly and pleasant manner and not made to feel like the receptionist is doing me favour. I have also used the e-consult service many times which has saved me from trips to the surgery for things that a simple over the phone or video diagnosis would deal with.
GP surgery review: whitehall-medical-practice
Title: NHS needs a doctor
Rating: 3 out of 5
Visited: November 2022
Got up this morning, went dizzy and collapsed to the floor. Sat on bed and the room was spinning. No alcohol involved. Stood up, lost balance, fell again. Dialed 111 - no response. Tried 111 online, answered questionaire - got telephone call from a nurse who asked the same questions and made an appointment at the urgent tratment department of St Cross hospital.  Supported by my wife I walked there and felt a little better.  The nurse took my blood pressure but said they should not have sent me there as they can not order a blood sample - referred me to the GP - walked to the surgery where a rather rude receptionist said I should not be there but I must go home and book an appointment on computer. I am now home - turned on computer to book a GP appointment where the first line says you can book it in person at the surgery "speak to the receptionist".  I gave up and decided if I feel about to collapse again, I'll crawl out onto the street and await a good Samaritan!
GP surgery review: whitehall-medical-practice
Title: Accessibility issues
Rating: 1 out of 5
Visited: October 2022
There is building work going on at this practice which is expected to last until February 2023. This has reduced the number of parking spaces available and as of today, 19th October 2022, there are no Disabled spaces. The lift is also currently out of order. If you have mobility issues, you will need to ask to be seen in a room on the ground floor.
GP surgery review: whitehall-medical-practice
Title: What a shambles - Online booking switched off at the GP's.
Rating: 1 out of 5
Visited: September 2022
Waste of time having a computer, as the system does not work. It is now 7pm and it says online booking system has been switched off at the GP's. So not able to book an appointment online. Booking online only available between 8am and 5pm. What a shambles.
Uncontactable, even by computer email messaging
GP surgery review: whitehall-medical-practice
Title: Thank you to the Receptionists
Rating: 5 out of 5
Visited: August 2022
Following problems caused by my online prescription provider, I had to call at the surgery yesterday to get an emergency prescription for my asthma medication to get it filled locally.  The receptionists were lovely and so helpful both on the phone and at the surgery and they and the lady who issues the repeat prescriptions sorted it all out.  Thank you all.
GP surgery review: whitehall-medical-practice
Title: Super organised
Rating: 5 out of 5
Visited: August 2022
I applaud Whitehall Medical practice’s brilliant organisation. The online consult feature is wonderfully efficient. I submitted my form this morning at 9:10 resulting in a 10:30 appointment with doctor and was home with prescription medicine before 11:00!  I have used this service several times and it has always dealt with my queries quickly and efficiently. Bravo
GP surgery review: dadhania-surgery
Title: brilliant
Rating: 5 out of 5
Visited: September 2022
lovely people from top to bottom. never been disappointed,its nearly a pleasure to go.easy to get to by bus or by car
GP surgery review: dadhania-surgery
Title: Terrible Doctorts
Rating: 1 out of 5
Visited: June 2022
The doctor has no Rapport and was hard to talk to put me of seeing a doctor again and I left this doctors as it was so difficult to understand the only one doctor they have there. It is being run as business rather then caring about the patients.
GP surgery review: edgwick-medical-centre
Title: Great Staff
Rating: 5 out of 5
Visited: September 2023
I have been a patient with Edgwick medical centre for 21 years. I have always had the very best of service from all the people who work here.  My interaction with the person dealing with prescriptions and medication queries has always been positive, she goes above and beyond whenever needed.
She is always happy to help, and she is my first port of call when needing assistance. She is very dedicated and reliable. I have always found this individual very professional and resolves my queries efficiently. She is an asset to the practice, keep up the good work!
GP surgery review: edgwick-medical-centre
Title: Wonderful service and very helpful experience
Rating: 5 out of 5
Visited: May 2023
I have received excellent service and kindness from an individual who takes pride and sincerity in her work. She has given me nothing but her best for over 25 years working at Edgwick Medical Centre and for this I am extremely grateful. Hats off to her! There has been times when I have needed my prescription promptly and she has ironed out any issues and made sure I have received my medication through my prescription on time. She speaks bio lingual, which is always helpful. She is a very polite and a professional individual. I feel we need more people like her working for the NHS customer service. Review from a very satisfied and happy patient. Well done.
GP surgery review: edgwick-medical-centre
Title: Great Practice
Rating: 4 out of 5
Visited: April 2023
I would like to pass on my thanks to all the staff at Edgwick Medical Centre. My interactions have been very positive and the care I received has been excellent. I would especially like to thank the individuals dealing with repeat prescriptions and referrals/fit notes. Keep up the good work!
GP surgery review: holbrooks-health-team
Title: Reassuring visit.
Rating: 5 out of 5
Visited: October 2023
Excellent consultation detailed explanation and unhurried .given follow up information for tests required,very satisfied with visit.
GP surgery review: holbrooks-health-team
Title: Gone downhill, fast
Rating: 1 out of 5
Visited: April 2023
I have been with this practice for over 15 years, they used to be one I'd have recommended to anyone.
Now, I can't get an appointment, when I do its not in my surgery but one with after hours appointments. If you have a test, you hear that everything is fine by text and theres no follow up (thats great, I still have the problem so can we work out what *is* wrong please!?!) 
I have a lifelong condition that I have received prescriptions for my whole life, only to try and order my repeat prescription last week, cut to this morning and I receive the absolute rudest text I have had from  "professional" establishment, telling me my medication I've had for over 40 years is now part of self-care - if I could take care of it myself, I wouldn't put myself through trying to get a doctors appointment to get it reissued!
I am frustrated, unhappy and stressed. Holbrooks Health Team have become shockingly bad, and please don't think its since Covid, it went downhill long before then, thats just given them an excuse to be even worse.
GP surgery review: holbrooks-health-team
Title: Pointless
Rating: 1 out of 5
Visited: February 2023
Was told I had to see a GP on a given date, can't make appointments prior to the day. The GP I was supposed to see wasn't in. The GP I saw didn't increase my meds as I was told they would be. I suffer with mental health issues and was told I need "to let things go" and "be more positive". Great help, hadn't thought of that. I had previously had Covid which affected my heart, they knew my blood pressure was high but did nothing to follow up, had to submit blood pressure readings for a week via a link as I started new meds, doctor couldn't access them and asked me to write them on paper and drop them at reception. Blood pressure was high on day of appointment, nothing done, no follow up. Overall the appointment was pointless and a waste of my time, especially as my appointment was 40 minutes late.
GP surgery review: holbrooks-health-team
Title: Horrendous practice
Rating: 1 out of 5
Visited: January 2023
My mum at 76 had various illnesses and needs to speak to a dr regarding referrals and new problems. I have called and been told that the practice doesn’t open any appointments in advance! So basically you and many other patients requiring an appointment need to all call at 8am and pray you actually get an appointment? How on earth is this practical I agree with emergency appointments from illness that come on but not for a patient who’s happy to wait for an appointment. The reviews for this practice are appalling and all seem to be around the same ridiculous appointment system. 
I am now having to attend these appointments with my parents as they can get confused, so how do I as a full time worker get an appointment arrange with work to come out that time on that day to support my elderly parents, who so fare haven’t really had a good time with appointments in the past at this practice, but that is a completely different discussion for another day! I have already started the motion to remove my parents from a practice that to be honest I don’t now trust. I am very concerned I will be trying for weeks to get an appointment for my mum. 
Very very frustrated daughter!!!!
GP surgery review: holbrooks-health-team
Title: Outstanding support
Rating: 5 out of 5
Visited: December 2022
I was suffering with back pain and an appointment was made to see a Senior Doctor after I reported a particularly painful weekend. The Doctor almost immediately homed in on the issue....but continued to do a thorough assessment.  She arranged for an MIR scan to be considered  on an urgent basis and spoke to the nuerology team at the Hospital... all while I was sitting in her surgery. I went to the hospital...but they sent me home... the Doctor persisted and suggested a private MIR scan and wrote a reference for me at 9 pm to ensure I could get the scan immediately. The results of the scan ,  confirmed her concerns that I had a prolapse disc and I needed some urgent attention. Having got these results back from the MRI scan she again contacted Coventry University  within the hour and arranged for a specialist to assess me and provided a reference from the Surgery.  She rang me at the Hospital at 8 pm to check something was happening. This is an example the Doctor\ Practice going above and beyond my expectations...and I am indebted to her for her help. Thank you
GP surgery review: holbrooks-health-team
Title: cannot book GP appointment
Rating: 1 out of 5
Visited: November 2022
When contacting to book an appointment with a GP I was told they only take bookings on the day at 8 no advanced bookings.  Call at 8 next day told no appointments we close at 1 for training, call back tomorrow at 8.
What happened to being able to book an appointment in advance? Where is the service here?  Just palmed off for another day continually by smarmy receptionists!
GP surgery review: holbrooks-health-team
Title: Unsympathetic
Rating: 1 out of 5
Visited: October 2022
Asked to call in at 8 am started calling from 8 am to 9 am each time an automated messages says the same thing that the cue exceeded 20 people. How is the cue constantly on 20? When I went in person they only give appointments to people who went there and no body was answering calls. This is highly unprofessional many people have other commitments and personal problems which prevent them from being able to go there so by telling us to call in when phone calls are not being answered it’s pathetic. I have a lot of respect for all of NHS and I’m proud of how hard they have work but it is not okay to mislead patients who take hours to call in not to be answered. The reason for the review is I hope that some changes are made for the better if not bigger complaints need to be made . Thank you
GP surgery review: holbrooks-health-team
Title: Appalling service
Rating: 1 out of 5
Visited: July 2022
Whenever I try to make an appointment I cannot. I phone and have a long wait, I am taking over an hour. When and if someone answers I am told no appointment available. I call in at the practice and I am told that I have to phone and that it’s a same day appointment system. People have to work, and sometimes it’s not as simple as turning up at the stated time of eight. The phone rarely gets answered anyway
GP surgery review: holbrooks-health-team
Title: Waiting time
Rating: 1 out of 5
Visited: May 2022
Firstly I called for an appointment and was told I would get a callback. I never received the callback. I then called the next day got an appointment, turned up before my appointment yet was not seen until an hour and 15 mins after my scheduled slot. When asking how late the doctor was running i wasn't given a timeframe and then it turned out that a patient that had an appointment after mine had been seen by the same doctor before me.
GP surgery review: holbrooks-health-team
Title: making an appointment
Rating: 1 out of 5
Visited: March 2022
I have tried on FOUR occasions to book an appointment at 8 am. I was on the phone for nearly an hour and was told all the appointments had been booked and I should try again later. This has happened four times. I visited the surgery in person and was told I can only make an appointment at 8am. I am feeling very ill and have done for a couple of weeks and we are encouraged to visit our doctor in such cases. How can I visit my doctor if I cannot get an appointment!
Here is some constructive criticism, I phoned my vet for an appointment for my rabbit and was offered an appointment at 5.20pm Friday. I phoned at 1pm. The phonelines need to be extended as some people may be working during this time, for example shop workers or may be lying in bed resting to try to get better.
This is not a good service and needs to change.
GP surgery review: the-cheylesmore-surgery
Title: Reliable and accessible
Rating: 5 out of 5
Visited: January 2024
I have visited the surgery a couple of times since moving into the area. Each time I have been able to get straight through and speak to someone, get appointments and get appointments within the same week (or day when urgent) My appointments have started prompt and on time, never leaving me in a waiting room for too long. The reception staff are excellent, the GPs I have seen are very compassionate and the surgery itself is immaculately kept. I cannot fault this clinic. I have moved from a clinic which never answered calls, never had same day or week appointments, was clearly very stretched on resource and run down. What a difference.
GP surgery review: the-cheylesmore-surgery
Title: Exemplary
Rating: 5 out of 5
Visited: April 2023
The Drs are very proactive and accommodating. Quick appts always available even on short notice.

Reception team are welcoming and friendly. highly recommended.
GP surgery review: the-cheylesmore-surgery
Title: Fantastic Surgery with great doctors
Rating: 5 out of 5
Visited: February 2023
I have been at the surgery for many months and I must say that all of the receptionists and Dr's are wonderful.
GP surgery review: the-cheylesmore-surgery
Title: Good experience
Rating: 5 out of 5
Visited: October 2022
I don't visit the doctor very often but just recently I have had several dealings with them. The Doctors and receptionists have been helpful, polite and courteous. Always friendly and always found a solution to my needs.
GP surgery review: the-cheylesmore-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: July 2022
Reception staff are always helpful and efficient. 

My GP is particularly thorough, professional and at the same time very personable and thoughtful.

I have never had a problem making appointments either on the phone or in person and I have never been made to feel hurried even when they are busy. Nothing is too much trouble.

A true community asset.