janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: city-walls-medical-centre
Title: Frustrating and time consuming to deal with
Rating: 1 out of 5
Visited: September 2022
I registered here in September 22 bringing in my Id and completed forms, I was assured I would get a text with information regarding accessing my account via Patient access, this text has not come, I have tried phoning now today 16 times, it finally gave me the option to request a callback on the 16th attempt.  I'm at the stage where I feel like writing a letter with my question to request the text to allow me order my repeat prescription.  I work in Manchester and will have to take a day off work if I need to go in face to face.  I'm already regretting registering here, why did the reception advise something she could never deliver on I don't understand.  Pretty poor way to operate from where I at, thank goodness I am not poorly and in need of a GP.
GP surgery review: city-walls-medical-centre
Title: Impossible to get to see a Doctor
Rating: 1 out of 5
Visited: June 2022
Tried calling every minute for 45 minutes, then got automated “leave No and we will call back” got call back to say all appointments gone, need to book an emergency appointment- they are also gone. Ended up in desperation driving to the surgery - wasted my time. We need to move to another practice. Have booked a private GP appointment- beyond despair.
GP surgery review: city-walls-medical-centre
Title: Extremely unprofessional service
Rating: 1 out of 5
Visited: May 2022
So to get positives out of the way:
Use of technology is better than many other GPs, phone service and usage of apps and text makes it a lot more convenient than your average GP.

On to the negatives, the place is run like a fast food service, you are in a queue, rushed in and then rushed out. 

My appointment was not only late by 40-45 minutes but when I was there each symptom I brought up was not diagnosed like a doctor but rather like a robot looking for a quick fix via pill or something else to move the conversation along without doing any diagnostic evaluation.

This all ended extremely rudely when before I even had a chance to finish what I was saying I was practically told I had to go as the next patient was waiting too long...as if I wasn't?

My request for my fitnote to be backdated between the day I booked the appointment stating I was unwell and the actual appointment (5 days!!) was rudely rejected and made out to be my fault with a very "computer says no" attitude.

No one could explain to me why it was acceptable that I could be self certified for 7 days, book an appointment on the 8th day to see a GP, and wait 5 further days for the appointment to actually take place and somehow that period of time cannot be backdated because I lacked the clairvoyance to know that I would be sick after the 7 days, and know how backlogged the GPs appointments are!?

Everyone in this process has acted rudely with a lack of compassion, there's absolutely no need for it. And the rigid "GP says so" attitude has forced me to file a formal complaint and to vouch to never set foot here again. 

Absolute disgrace to healthcare.
GP surgery review: city-walls-medical-centre
Title: super service
Rating: 5 out of 5
Visited: April 2022
spoke to doctor on booked telephone conversation , explained problem and doctor considered it required a face to face consultation . Arranged within two hours , visit within that period and matter dealt with . Also while at practice , blood tests due the following day were fitted in to save me a further journey.First class service and care.
GP surgery review: city-walls-medical-centre
Title: inflexible, unwilling to improve process
Rating: 1 out of 5
Visited: March 2022
The practice does not seem to want to improve patient experience.  They appear to be more interested in rigid adherence to process than  providing a fit for purpose service.  Most interactions are stressful, time-consuming and generally hard work.  Suggestions are met with ‘computer says no’ type reactions.  It took me more than 1 month to get a single repeat prescription, as I needed to have both a nurse and then a GP appt, but each HAD to be booked independently.  I missed one telephone call (within a 4 hour window, as there is no ability to narrow the time down further) so had to start again.  In the end I purchased the prescription from an online pharmacy, which is expensive and not as secure or safe.  The worst GP practice I’ve experienced in almost 50 years.
GP surgery review: meadowside-medical-centre
Title: Always very good support and care
Rating: 4 out of 5
Visited: August 2022
My experience of the care provided at Meadowside over a number of years has always been good. Recent appointments with the practice nurse team have been excellent: clear advice, pleasant and supportive. GP appointments have been excellent. Blood tests, prescriptions efficiently dealt with.
GP surgery review: meadowside-medical-centre
Title: Friendly, efficient service
Rating: 5 out of 5
Visited: August 2022
The reception staff were very welcoming and the nurse was so helpful with my problem. The test results came back and medication was dispensed to my chosen pharmacy very quickly. First class service from a very stretched NHS at the moment - well done.
GP surgery review: meadowside-medical-centre
Title: Rude Receptionist
Rating: 1 out of 5
Visited: July 2022
The young lady receptionist that dealt with me was more interested in talking in the back office than manning the reception desk. She then lied  that she was on the phone when I could clearly see her standing chatting. I was kept waiting ages trying to drop off paperwork that seemed to not have been received from my consultant. 
When she finally came forward to see me she was very rude indeed. 
What a shame that this is the first impression a new patient would see!
All the other receptionists and doctors have always been helpful and professional. 
The young lady should definitely consider a career change that is not patient facing .
GP surgery review: meadowside-medical-centre
Title: Kind nurse
Rating: 5 out of 5
Visited: July 2022
How wonderful is the diabetic nurse
So kind and caring
Thank you from the bottom of my heart for the great care
GP surgery review: meadowside-medical-centre
Title: Excellent treatment
Rating: 5 out of 5
Visited: May 2022
I attended the practice for a routine screening procedure I usually dread. The nurse was very reassuring. She explained changes to the testing service & dealt with a query I had. I felt very reassured by her knowledge & competence. The nurse was very reassuring whilst carrying out the procedure & it was over in seconds & painless. She was so gentle. Previously it had always been a painful & traumatic procedure. 
As I result of the query I had raised it was advised I should have an ultrasound scan. 3 weeks later I have received an appointment for that scan. 
I cannot recommend the practice & service highly enough.
GP surgery review: meadowside-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: May 2022
Whilst I was visiting the surgery recently for a routine appointment,  in the waiting room the staff had a medical emergency. What a fabulous team from reception, nurses, GP, the care was second to non, other patients dealt with swiftly, what great care by all.
GP surgery review: meadowside-medical-centre
Title: Thank you
Rating: 5 out of 5
Visited: April 2022
I have needed to use the surgery quite a few times over the past couple of months and was prioritised very quickly. I have had telephone consultations and also face to face 6 week baby check and nurse appointments for baby vaccines. I was given the utmost care and I am extremely grateful. I was referred very quickly to a specialist when needed and seen by them within a week and this was due to the efficiency of the female GP I spoke with initially. I have seen 3 female GPs and each one was compassionate, thorough and put me at ease quickly. The care shown to me really helped me at the time. I am extremely thankful that they acted so professionally but also so compassionately. I would go as far to say that during those first few conversations i had with them, they saved me life. Thank you.
GP surgery review: meadowside-medical-centre
Title: Great new nurse
Rating: 5 out of 5
Visited: April 2022
Really kind new nurse, who not only put me at ease but actually listened and helped me. 
Really informative and knowledgeable on my condition. I am very grateful for your help. Just wanted to relay my thanks
GP surgery review: meadowside-medical-centre
Title: Poor
Rating: 2 out of 5
Visited: March 2022
I understand the receptionist asking why you need to see a dr but they are not medically qualified to make judgement calls.  Very difficult to get an appointment even when it’s seriously needed for an elderly patient.  You can’t diagnose some things over the phone and need a face to face appointment but come up against rude receptionists who make you feel like you’re time wasting.  When you are lucky to get an appointment there’s usually one one or two people actually in the reception.   Not sure how much longer Drs can use Covid as an excuse for providing a reduced and poor service.
GP surgery review: meadowside-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: January 2022
Very unhappy at the service, or lack of.  Near impossible to get any type of appointment (telephone or face to face). Surely can’t be using Covid as an excuse still? Having to ring at 8am every morning and getting no answer, so when you get through you’re told to ring again tomorrow. What happened to booking a non urgent appointment 2 weeks in advance? From people who have been lucky to get an actual face to face appointment I’ve been told the waiting room is not even busy so not sure why it’s so difficult. The results line is only open an hour a day, 3 days a week and even during those times you can’t get any answer. Twice in the past I’ve been waiting for a referral to the hospital and when I chased it up after waiting so long I found that they hadn’t done the referral anyway so I would have been waiting forever.  Very poor service and unfortunately I think there will be an increase in people being diagnosed later with more serious issues due to lack of seeing a GP.  No wonder A&E depts are increasing in the number of people going, it’s merely because they can’t get to see a GP or even get past the receptionists who now seem to wield the power of who is worthy of an appointment.
GP surgery review: hungerford-medical-centre
Title: Appointments
Rating: 1 out of 5
Visited: September 2023
Been with this practice for 12 months now, and have never seen a doctor, been trying to book an appointment for 3 months and every time I ring the receptionist says no appointments left try again tomorrow. I have rang at different times of the day but still can’t get an appointment. Not very helpful on reception as I have asked best time to ring and all they say is to keep ringing as they don’t know the time appointments are released.
Have had enough and will be moving practice.
Thanks for nothing. Taxes well spent.
GP surgery review: hungerford-medical-centre
Title: Pathetic waste of my taxes.
Rating: 1 out of 5
Visited: August 2023
I am struggling to make an appointment at this surgery.
I am asked to phone in every day to get an appointment for the week after! I work as a driver so find this near on impossible. I work long hours most day's. They say we have one appointment at say 15.10 pm next week and due to work I am unable to take the appointment so am told to ring in again tomorrow. I pay for this service and yet I am unable to use it. The receptionists I tend to speak to have no concept of the difficulty I have in booking. It is just constant, arrogant and unacceptable behaviour from these staff. We don't all work 9 to 5 with the ability to take time off when we please. Having looks at the stats for this surgery it says it needs improving, I couldn't agree more. I am not trying to book during a pandemic I just need an appointment to see a doctor that my taxes pay for!
GP surgery review: hungerford-medical-centre
Title: Utter shambles
Rating: 1 out of 5
Visited: June 2023
The new system of booking appointments electronically does not work for the elderly ie my 91yr old mother. My heart goes out to those who don’t have family to assist.
GP surgery review: hungerford-medical-centre
Title: Don’t realise they are dealing with real life
Rating: 2 out of 5
Visited: June 2023
I have had a repeat prescription for years ordered through the NHS app latest one place 2 June chased up 13 June app tells me it’s been rejected when I finally get through to surgery it’s been ordered a ‘ week too early ‘ thus rejected -  ridiculous I am now waiting and hoping it arrives before my Holiday !! departure when I will have run out ….
GP surgery review: hungerford-medical-centre
Title: Unhappy is an understatement
Rating: 1 out of 5
Visited: May 2023
Surgery has gone downhill tried to book a smear and automatically told no appointments call back in a few weeks absolutely disgraceful especially after receiving text messages to say call the surgery to book. Not the first time this has happened with doctors and nurses appointments. Seriously considering moving surgeries
GP surgery review: hungerford-medical-centre
Title: be careful
Rating: 2 out of 5
Visited: April 2023
medical review to dvla reference shall we say errors in statements made by certain from individuals , have to be careful what i review as i have previously been asked to leave the practice if not happy with the service
must say though a lot of the staff are caring and professional .
keep a record if possible of your experience be wary
GP surgery review: hungerford-medical-centre
Title: Lack of service
Rating: 1 out of 5
Visited: January 2023
Since I registered with this GP in 2021 , I have never secured a face to face GP appointment whether by phone or physically . If I get a date , it will be postponed all the time . I'm diabetic ,work night shifts outside of Crewe but live 1.6miles away from this GP.  I'm not getting enough care from this GP. Many times  I visit the GP to make an appointment ,I get turned back yet i find other people waiting in the queue,mainly white people. I just want to know which days are people of colour welcomed in this practice. I had another appointment on Monday the 20th February but it was postponed to Friday the 24th at 09:15am . I won't be surprised if that appointment doesn't happen.
GP surgery review: hungerford-medical-centre
Title: booking appointment
Rating: 1 out of 5
Visited: September 2022
asked by a telephone call to book an appointment with the doctor
however the caller was unable to book an appointment at that time and asked me to call back the week later ...spent a total of two hours nearly on Monday morning and tuesday morfning trying to get through with no luck . Went to the practice in person to try to book an appointment but got told they cant book more than a week in advance and have no slots so to wait till next week and then try again by phone . Totally unacceptable attitude of the practice . going round in circles and totally unhelpful practice ,. asked how to make a complaint while i was there and got told to go and do it online ...This practice doesnt appear fit for purpose
GP surgery review: hungerford-medical-centre
Title: A great practice
Rating: 5 out of 5
Visited: July 2022
We have been patients for a number of years and have always appreciated the great service.  We rang the surgery last week as my husband was quite unwell with shortness of breath. Within an hour a GP telephone us back and sent us a link to do a video call which worked perfectly.  He attended the next day for blood tests and an ECG.  We are just awaiting the results but very much appreciate such prompt attention.  I noticed there are several negative comments about contacting the surgery but we have never had a problem.  Thank you to all the staff.
GP surgery review: concept-house-surgery
Title: Awful appointment system
Rating: 2 out of 5
Visited: February 2023
They have recently updated their appointment system so that you can't actually make an appointment. You have to call at 8am and hope that someone is available. I need to speak to my GP about ongoing mental health concerns and go over my prescription and I've been told that I need to wait until the 27th Feb and if I call that morning then I might be able to speak to him but that they cannot guarntee it.
GP surgery review: concept-house-surgery
Title: Awful appointment system
Rating: 2 out of 5
Visited: February 2023
Called up to make an appointment for my daughter who is 8, to be told we would have to ring at 8 the next morning as they are not giving out appointments. While this might work for some people, as a working parent who can't just take time off on the day it doesn't work for me. Also I was under the impression that children had to be given an appointment within 36 hours. We were told to go to Alder Hey or the walk in if we thought it was urgent! No, I'd just like an appointment with my doctor who has seen my daughter before.
GP surgery review: concept-house-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: February 2023
I have been a patient of this practice for many years, always feel I get the best service available. The NHS is not in the best place at the moment but being registered at this practice you would not know the staff are always approachable and friendly and always  go above and beyond to help. I always feel the GP’s listen and give advice and are very good at following up. I am completely happy with the service me and my family receive at this surgery. Thank you for all your continued hard work.
GP surgery review: concept-house-surgery
Title: Kafkaesque appointment system
Rating: 1 out of 5
Visited: January 2023
The appointment system is so senseless to me . I was in the surgery and asked for an appointment to see doctor only to be told by the receptionist they can’t make appointments and i have to phone from home at 8 am in the mornings . This is absolute madness to me , hundreds of people all phoning at the same time at 8am to try to get an appointment for a doctor . 
So it’s total luck if you get through and manage to get an appointment ? I understand it’s not the receptionists fault but the system is broken and totally illogical and definitely not conducive to Dr ,surgery staff and patient relations  .
GP surgery review: concept-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
I’ve been a patient at this practice since I was a child, I’ve now gone one to have my own children and I wouldn’t want my children’s care anywhere else. Concept House is extremely warm and welcoming, from the receptionist who go above and beyond, to the Doctors who genuinely listen to your concerns and also go above and beyond to give you the care and attention you need. From hearing others peoples experiences with GP’s I can whole heartedly say Concept House is the best there is! I haven’t ever in all my years left feeling I didn’t receive the care I needed, such a positive experience throughout.
GP surgery review: concept-house-surgery
Title: Great service
Rating: 5 out of 5
Visited: August 2022
My mother is a patient here and as an older person, does not like to be a bother. I often call the surgery on her behalf or attend with her. Every member of staff we have encountered is professional, polite and caring. It is reassuring to know that she is being well looked after by all members of the team. The clerical staff are approachable and particularly helpful. Great service from all involved, thank you.
GP surgery review: concept-house-surgery
Title: Excellent Practise
Rating: 5 out of 5
Visited: July 2022
My experience at Concept House on 27th July 2022 was the same as every other time. Absolutely great. Doctors, Nurses and all Staff are excellent. I have been with this Practise for 29 yrs and I have alwàys felt looked after, even during the Pandemic. I can't thank them enough.
GP surgery review: concept-house-surgery
Title: resolved issue
Rating: 4 out of 5
Visited: May 2022
I attended the surgery for an appointment with a locum nurse and had some concerns following my visit. I spoke with the practice manager who was very understanding and resolved my issue quickly. I am very happy with the way i was followed up and greatful that i felt listened to.
GP surgery review: concept-house-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: May 2022
I would like to thank the Reception Staff .for all their help ,I have had major health problems over the last year .the Staff have gone 
Out of their way to help me .(thank you All) the Doctors have looked after me and thanks to them I am receiving treatment.
For the problem 
The Doctors continue to ring me at home and ask how my condition is .at times they have sent Nurses to check up on me.when I have not been to Good  thank you All very much
    Ron Turton
GP surgery review: concept-house-surgery
Title: good pratice
Rating: 3 out of 5
Visited: April 2022
I have been with this surgery for years and always found them to be a good doctors i have found the receptionist to be very helpful and always pleasant when making an appointment
GP surgery review: north-park-health-centre
Title: Cant get an appointment for MONTHS
Rating: 1 out of 5
Visited: January 2022
I have rang the practice 202 times this morning since opening constantly pressing redial. When I finally get through 50 minutes later I'm asked by the secretary "whats it about?"..... when I told her it was private she stated "theres no appointments left."
I have tried for months to get an appointment and they just say "ring back at 8am tomorrow!." I'll be dead before I get an appointment.
GP surgery review: north-park-health-centre
Title: Disgraceful
Rating: 1 out of 5
Visited: January 2022
Found a breast lump towards the end of July 22.  It is now approaching the end of October 22. Have I been able to get through on the phone to get an appointment? Absolutely not! 3 months of continuous redial is absolutely unacceptable in anyone's opinion. Had a phone consultation with the specialist from Aintree Hospital for something unrelated. They had to step in and arrange for a mammogram! This practice cannot blame Covid as it has been this bad for years.
GP surgery review: the-strand-medical-centre
Title: Great communication
Rating: 5 out of 5
Visited: July 2022
I have recently had a baby and feel the communication with the practice has been great. They were in touch with me quickly to remind me to register him and arranged his 8 weeks appointment as soon as he was registered. I was also also given my 6 week check which was over the phone, I was called on the morning to remind me. 

I have also used the GP’s online consultation form many times and found this to be fantastic. I have always had a call back within 48 hours but usually it is the same day. 

I hear lots of people struggling with their GP’s at the moment and feel lucky to be registered with the Strand Medical Centre
GP surgery review: the-strand-medical-centre
Title: An efficient and very helpful practice
Rating: 5 out of 5
Visited: June 2022
I am really very appreciative of all the staff in this practice - doctors, nurses, reception staff. I would like to thank the reception staff for their help and patience this morning and the doctor for seeing me. I think they work in very challenging circumstances and yet consistently, in my experience, deliver a great service. I for one don't take this for granted and I hope they know they are appreciated. Thank you.
GP surgery review: the-strand-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2022
I can’t fault this surgery as a patient or as a worker in the NHS, I’ve worked in many practices  and this is hands down the best I’ve seen and known, great clinical and admin staff, very quick with responses and excellent communication skills. Both my parents are registered here all so and there care is superb, thank you to each and everyone of you for all your hard work and support