janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: jacksdale-medical-centre
Title: Supportive of Women's Health
Rating: 5 out of 5
Visited: October 2023
I met with the Dr and discussed my symptoms which match those found in symptoms of peri-menopause.  I am informed on Menopause both symptoms and more recently as a growing topic of discussion in our Society.  I found the Dr to be very open to listening, evaluating with me and helping me to choose an option to start me with.  My symptoms are not life-threatening but they certainly have an impact on my engagement and enjoyment of several areas of life.  This GP was really understanding of my concerns.  I would highly recommend.
GP surgery review: kirkby-community-primary-care-centre-(3)
Title: Lovely staff
Rating: 5 out of 5
Visited: January 2024
I rang for an appointment this morning ( non urgent,but important to me). As ever, the receptionist was happy and helpful. She explained the " new system " where surgeries in the area make use of " spare" appointments and send patients to other sites if feasible. Brilliant idea!! I'm happily booked in. So, a huge thank you to Kirkby Primary Care and especially the receptionist team
GP surgery review: kirkby-community-primary-care-centre-(3)
Title: Not the doctors
Rating: 1 out of 5
Visited: November 2023
Rang up 2wks ago for a prescription that I only have as I need it the receptionist told me I haven't had this since December last Yr 2022 . I suffer from brain fog and could remember when I had it but I knew I had it this year 2023.... so as I couldn't remember I had to make a appointment for 21st December this year this has left me in pain .... my daughter found the box and low and behold I had it this year in July 2023 .... iv just rang and it was the same receptionist that got it wrong before  . so I explained all the above telling her the date ..... she couldn't find it . I read her the name on the box describing it and she was trying to say that she had found it but worded it differently at this stage I just said "look its the same thing . She eventually said she will order it ...... anxiety and stress .
GP surgery review: kirkby-community-primary-care-centre-(3)
Title: Over a month for an appointment
Rating: 1 out of 5
Visited: January 2023
I’ve just called up to book an appointment to see a GP face to face and was told that the next available appointment is over a month away and that would only be a phone call over the phone. Absolute disgrace ! Avoid at all cost ! I think this practice should be taken into special measures. They only have two gps working there on any given day. The death of the NHS as we know it.
GP surgery review: kirkby-community-primary-care-centre-(3)
Title: This practice is a waste of time
Rating: 1 out of 5
Visited: November 2022
Tried to make an appointment to see a doctor today, started at 8 am this morning.  Took me nearly 10 minutes to even get in the queue to have my call answered.  Was then no 20 in the queue.  15 minutes later got to number 1 to be told by the receptionist that all the appointments for today had been taken and to phone again tomorrow at 8 am.  No doubt I will try tomorrow at 8 am and get the same result.
GP surgery review: kirkby-community-primary-care-centre-(3)
Title: This practice has regressed and is back to past bad service
Rating: 1 out of 5
Visited: October 2022
I have had an ongoing problem with my ear which is giving me very much distress - a simple remedy of ear wax removal is apparently going to take upwards of another month - having seen three doctors over a period of six months with various diagnosis I am no further forward I received no sympathy when speaking to reception just told "the computer says no" As a pensioner who is already stretched with the cost of living I find I have no choice but to pay for it to be done privately.Disgusted
GP surgery review: kirkby-community-primary-care-centre-(3)
Title: Awful practice, avoid
Rating: 1 out of 5
Visited: September 2022
I've been unable to take my medication as prescribed for nearly 6 months because of supply issues, and they refuse to consider prescribing me that medication in a different format. When they finally prescribed me the alternative I asked for the order with my pharmacy was cancelled without warning and I was put back on the same medication I've been telling them for months I've been unable to get. This practice doesn't care what you need help with, they only want to get you out the door as soon as possible.
GP surgery review: kirkby-community-primary-care-centre-(3)
Title: Not fit for purpose
Rating: 1 out of 5
Visited: February 2022
This GP practice is not fit for purpose. Unable to obtain a phone appointment let alone a face to face appointment. Continued to use the current pandemic as a reason not to see patients face to face. Assessment of a patient's health and well being is not necessarily measured well over the phone. Do not monitor patients on treatments and medications that have potentially dangerous effects. Seriously dangerous that this practice is permitted to continue as they do not follow up on patient care when medicines have been prescribed by themselves or from doctors at the hospital. I have several family members and friends that have recently left the practice due to the same issues. 
The Practice Manager cannot manage this practice and allows it to continue to fail patients consistently. Please consider a different GP practice for your healthcare needs as they will not be met to a good standard here.
GP surgery review: kirkby-community-primary-care-centre-(3)
Title: Excellent Practice
Rating: 5 out of 5
Visited: February 2022
My family and I have been registered with KCPCC for many years and I continue to be pleased with the service they offer.  Very professional, helpful and caring and will always do their best for any condition we have contacted them about.  I cannot praise and thank the staff enough.
GP surgery review: lowmoor-road-surgery
Title: Terrible
Rating: 1 out of 5
Visited: February 2023
Really difficult to get an appointment. You have to ring at 8am for a morning appointment, usually takes at least 50 attempts to get through. Then 12 for an afternoon appointment, for none to be available most of the time. Also they sometimes ask you to go down to the practice at 12 to book an afternoon appointment so you then have to go back down again if you do manage to get one. It's more stress than it's worth.
GP surgery review: aspley-medical-centre
Title: Concerns over special needs
Rating: 3 out of 5
Visited: February 2023
Concerned after issues with taking my son to appointments when booked in person and still upstairs when he needs 24 care and supervision and has clostophobia to use the lift as I am also now disabled and use a walking frame, today I had to lug the walker up the stairs given my body isn't up to it but better than the alternatives. Nurse would of done the bloods downstairs but reception won't let us. Also long covid nearly 3 yes but not referred to long covid website or online help which needs drs referral - my health and mental health are now such a mess, feel failed by nhs
GP surgery review: aspley-medical-centre
Title: Short of the level of service expected
Rating: 3 out of 5
Visited: January 2023
I’ve had some excellent service from most of the doctors and nurses, and reception has been hit and miss from this surgery - but mostly good. I remain grateful for the service received. 

I can’t recall, for at least 30plus years, to a doctor being as dismissive towards me until today. I had gone to the surgery feeling upbeat and positive. According to him all the adults and children have been prescribed or asked to take vitamin D in this country, yet no-one I know amongst family, friends or colleagues do. I had been advised to discuss this with my GP by an occupational therapist but wished I hadn’t bothered. 

Whilst the pain in my hand and knees is very real, as is the tingling and numbness - nothing offered other than being dismissed that yes it can happen. Getting up and walking can be difficult. Again I was asked by the occupational therapist to discuss it with my Gp. Again I wished I hadn’t bothered. 

My experience of other surgeries when travelling abroad, has been to discuss whether jabs are up to date and if medication is required. As they’ve always said, prevention is better than cure and I’ve always been responsible in this regard. There is nothing wrong with the Gp telling me he cannot do this, though he did say a service could be provided 6 weeks before a trip. His attitude was one of ridicule and ridiculousness. Made me feel like a burden on the NHS, which I’ve contributed to for over 40 years. Even whilst at university, I’d continued to work. I was never asked when my trip was. I had no need to be spoken to with disrespect, nor did I wish to challenge his attitude as I felt I knew how it would be taken and responded to by him. 

If individuals or ‘experts’ in their field have difficulty with empathy or sensitivity, I pray they receive the same treatment in their own lives. This is not to be mean but in the hope they they learn how their behaviour, wittingly or unwittingly, impacts on others. This is how my visit today left me feeling!!
GP surgery review: aspley-medical-centre
Title: Booking system needs changing
Rating: 2 out of 5
Visited: January 2023
They say ring up at 8am if you want a appointment you ring up 4 times from 8am only for the surgery not 2 answer,, when you finally do get through all the appointments have gone and they can't book you one for the next day as they appointments are not released until 8am in the morning which will result in the same thing happening which is ridiculous.
GP surgery review: aspley-medical-centre
Title: Best practice.
Rating: 5 out of 5
Visited: August 2022
Myself and my wife have been using this practice for a few years.
We have never had any problems with appointments or call backs.
The service is splendid, and the staff considerate and polite....and the doctors very good.
Can't understand the previous negative reviews, because this practice is excellent.
GP surgery review: bilborough-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: January 2024
Friendly,  took blood no problem the nurse was friendly, didn't have to wait long to be seen the surgery is clean
GP surgery review: bilborough-medical-centre
Title: Great doctor
Rating: 4 out of 5
Visited: January 2024
I got put on a phone call wait list as there was only one gp on that day as others where sick, he called me for my daughter at 7pm, he had clearly worked over the closing time
GP surgery review: bilborough-medical-centre
Title: a good practice
Rating: 5 out of 5
Visited: January 2024
Staff are really helpful, no issues with getting an appointment. Lots of parking and a very clean surgery.
GP surgery review: bilborough-medical-centre
Title: Fantastic reception team
Rating: 5 out of 5
Visited: January 2024
Wonderful experience today, arrived at surgery at 07.66, all appointments gone at 8.08, spoke to receptionist who was dealing with two gps being off sick & said she would get a gp to ring me, had a phone call from gp @ 15.15, who was lovelyl listened to me, and advised me ……. Had a really great experience today. Thankyou so much
GP surgery review: bilborough-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Great drs always have time for you and always listen to your concerns I’m so grateful for them , always listen when I’m worried about my son and always start medication asap
GP surgery review: bilborough-medical-centre
Title: Good service
Rating: 5 out of 5
Visited: December 2023
I feel like i left today’s appointment feeling like we might be getting somewhere thank you for arranging the X-ray and thank you for listening to me about my issues
GP surgery review: bilborough-medical-centre
Title: Reasonable practice
Rating: 4 out of 5
Visited: December 2023
My visit was ok. Friendly receptionist. Nurse was very professional and pleasant.  The practice had put up a Christmas tree to get in the Christmas spirit.
GP surgery review: bilborough-medical-centre
Title: Great Service
Rating: 5 out of 5
Visited: November 2023
Even though there’s a shortage of staff, they are very polite and professional. I always receive a great service. Thank you for listening!
GP surgery review: bilborough-medical-centre
Title: Great practice and great drs
Rating: 5 out of 5
Visited: November 2023
Always have enough time and do a thorough assessment and make time for you , and they make you feel at ease and they’re polite
GP surgery review: bilborough-medical-centre
Title: Lovely receptionist
Rating: 5 out of 5
Visited: November 2023
I understand alot of people give the reception a bad review however i find the reception team at bilborough and assarts farm such a delight! 
They are friendly and truly try to help. I understand there are limited appointments and with thousands of patients its not always easy to get one.
GP surgery review: broad-oak-medical-practice
Title: Useless
Rating: 1 out of 5
Visited: January 2024
My partner phoned this morning to make me an appointment only to be told I had to do it myself and all they could offer is a call from the Dr,what's the point of this?unless of course these not so good NHS gp's can diagnose you over the phone,this particular practice couldn't care less about your health and wellbeing
GP surgery review: broad-oak-medical-practice
Title: Useless
Rating: 1 out of 5
Visited: November 2023
My wife suffers from Alzheimer’s disease and recently we discovered that due to her illness we may be entitled to a council tax rebate. Therefore, we obtained the necessary claim form and duly completed the necessary sections. Part of the claim requires the signature of her doctor to confirm her mental health condition. On the 13 November along with a fee of £27, I handed the claim form in to the surgery, expecting a phone call in a few days informing me that the form was ready for collection. Unfortunately, after two weeks, having heard nothing I gave the surgery a ring. Only to be told it could take up to 30 days to have the form signed. Considering I had paid £27 for a service, 30 days appears to me to be an extraordinary long time to complete a courteous service. Considering my wife’s condition, the time scale seems rather unfair to me. It appears to me as if we are being considered with contempt, we are just nothing a nuisance. I am still waiting for the form to be completed.
GP surgery review: broad-oak-medical-practice
Title: Horrible service
Rating: 1 out of 5
Visited: June 2023
My mom has some health issues and had been trying to make an appointment which always get cancelled. Have been at emergency and had been told that GP will follow up-they never did. Left her in pain and until this day we don’t know what was the issue. 

Now she has another health issue. Last Monday straight away after appointment referral has been made to hospital as matter or urgency. Hospital referred back to GP on the same day and we nearly in two weeks and letter still have not been reviewed, no action has been taken. 

This place needs to be shoot down immediately.
GP surgery review: broad-oak-medical-practice
Title: Unable to make any appointment
Rating: 1 out of 5
Visited: June 2023
I was unable to book any appointment for my babies for two days. no idea how they operate gp with many admin staffs. every appointment need same day booking and must phone call at 8:00am. no online booking, no future day booking.
GP surgery review: broad-oak-medical-practice
Title: Unhappy
Rating: 3 out of 5
Visited: April 2023
I'm a new patient had my blood pressure done told to high,given a machine for a week took it back with readings very high 3 days later in still running around for them to read it and give me medication to lower it.Poor services
GP surgery review: broad-oak-medical-practice
Title: Useless
Rating: 1 out of 5
Visited: August 2022
This doctor has got to be the worse around. Extremely hard to get an appointment. Finally get one and the doctors clearly don’t make notes correctly on accounts or at all. Was told would be Prescribed medication and sent to chemist a week later still not there. Called the surgery back and was told I’d need to make another appointment for this although there mistake. Wasted my time to go back to the doctors to be told nothing further they can do. Will be moving away from this doctors for good
GP surgery review: broad-oak-medical-practice
Title: The doctor made an extra effort to help a patient
Rating: 5 out of 5
Visited: August 2022
After having spent 12 whole hours at the QMC A&E, the next day I had a telephone consultation with one of the doctors and saw them face to face the following morning.  They were not at all hopeful about a successful referral to a specialist. However, they picked up the phone and eventually spoke directly with the specialist on duty who agreed to see me that same day.  The doctor was more amazed than I was.  Many thanks to this doctor for having made that extra effort to help their patient.
GP surgery review: broad-oak-medical-practice
Title: I am disappointed
Rating: 1 out of 5
Visited: July 2022
Today I was with my partner to the GP with the same problem and the same result. She explain again what is the problem and wen she say to the doctor to give her some medication for the pane she refuse and to get ride of her again send her to the hospital.  She was having her record on the computer on front of her knowing the problem. I will start to found a nother GP because this one's they don't know to do there jobs like a doctor. I am very disappointed.
GP surgery review: broad-oak-medical-practice
Title: General practice
Rating: 2 out of 5
Visited: April 2022
After several phone calls and complaints, l eventually got prescription and appointment for blood tests. I rang after receiving a text message to ring the surgery, whatever que no 3 that l was put l held on for minutes ,can't believe there's one patient on the phone for 45minutes?.not a good practice at all.
GP surgery review: churchfields-medical-practice
Title: Pointless ringing
Rating: 1 out of 5
Visited: January 2024
Can't get past the receptionist they just say go to the drop in centre your told if you have a cough for instance for more than six weeks to contact your doctor the receptionist tells u to go to the chemist.
45 years of paying in to a service for nothing why have a surgery if you have to go else where rubbish
GP surgery review: churchfields-medical-practice
Title: Apallingand zero empathy. unproffesional Phycopathy
Rating: 1 out of 5
Visited: March 2023
You have to give a brief description to the receptionist ( thats if they answer and you get through ) and then the Dr's relay messages back to the girl in the reception to ring and pass messages on and medical advice rather than the drs speak themselves and get the full details of the patient instead of a brief desciption from the receptionist. I've checked other reviews from Google and can't believe what im Reading from many many other people's experiences. Avoid at all cost
GP surgery review: churchfields-medical-practice
Title: They do their best
Rating: 5 out of 5
Visited: January 2023
All Gp practices are under immense pressure, churchfield do their best to accommodate everyone. Yes it's hard to get an appointment, 8 Dr's and a few nurses for thousand's people & cqc rate it as good. I'm happy with the service provided, all the staff give their best and you can't ask for better than that
GP surgery review: churchfields-medical-practice
Title: Extremely bad Practice
Rating: 1 out of 5
Visited: May 2022
Impossibile to receive or speak about my test results.Their app doesn’t work properly and no health records added from 2021
GP surgery review: churchfields-medical-practice
Title: Would recommend
Rating: 5 out of 5
Visited: February 2022
I have always received great advice, help and care from the reception staff, practice nurses and GPs at this practice.  Unfortunately I have moved out of the catchment area and changed practices now but my experiences whilst I was a patient have all been positive and I would recommend this surgery to other patients.
GP surgery review: churchfields-medical-practice
Title: Impossible to access services
Rating: 1 out of 5
Visited: January 2022
I needed to obtain a prescription and book an appointment at the GPs request for a routine check. Automated phone system informs you can only request prescriptions on line and so I go to the website which informs that you have to contact the surgery to register for on line services. Ring the surgery, listen to 1 minute 36 seconds of IVR messages and the hear those words " the surgery is very busy, please try later" and it hangs up. Accessing the service is virtually impossible!! And needs a wholesale and systemic review. The GPs / administration need to walk through the processes as a customer to validate the experience and rapidly take steps to improve. It really is shocking
GP surgery review: greenfields-medical-centre-(yvs-rao)
Title: Useless Appointment System and Unhelpful Staff
Rating: 1 out of 5
Visited: January 2022
The appointment system at this surgery is ridiculous. You can only make an appointment on the day if you call at 8am and there is never an advance appointment available. If you start work before 8am and finish after the surgery has closed it means you can never get an appointment. In this day and age where people lead such busy lives and need to plan in advance to fit things in it is ludicrous. To make matters worse the receptionists are rude, unhelpful and show no sense of compassion. Not really what you would expect from a doctors surgery.
GP surgery review: jrb-healthcare-beechdale-surgery
Title: Happy with the service I got
Rating: 4 out of 5
Visited: August 2023
I was seen on time by a nurse who was very thorough and knowledgeable. I could clearly see she had a lot of experience and is an asset to the practice.
GP surgery review: jrb-healthcare-beechdale-surgery
Title: efficient practice
Rating: 5 out of 5
Visited: July 2023
Excellent practice all staff and GPs are most helpful, very good at involving their patients, excellent open evening very well delivered. My GP is the most caring and helpful GP.
GP surgery review: jrb-healthcare-beechdale-surgery
Title: Doctors don’t refer to your notes!
Rating: 2 out of 5
Visited: July 2023
There have been multiple situations where the doctors have not referred back to my medical notes. Firstly, when I was pregnant, I had to tell my GP surgery three times before this was successfully logged and had to remind doctors of this otherwise they’d of prescribed me medication that I couldn’t have. Secondly, I have requested prescriptions via the email service- one request was for my daughters new medicated formula, the doctor prescribed her the old formula because they didn’t check. Also, I have requested other medications to which the doctors are not reading accurately- I requested 10 of something and only revieved 1. I am not impressed as doctors are not taking their time in reading and referring back to our notes and this needs to be improved.
GP surgery review: jrb-healthcare-beechdale-surgery
Title: Great and Patient Friendly Surgery
Rating: 5 out of 5
Visited: February 2022
This is an amazing surgery. The doctors and other staff are very cooperative and helpful. It’s a small team, but really wonderful.
GP surgery review: jrb-healthcare-beechdale-surgery
Title: Efficient , professional and excellent care
Rating: 5 out of 5
Visited: January 2022
Had GP review appointment the whole process was smooth and efficient.Booking the appointment was straightforward and timely .
The appointment went on time . The clinician was professional calm explained the process .
Immunisation jabs were done along with blood tests
Well run service, thanks to the GP and clinicians in this service for professional care given
GP surgery review: lime-tree-surgery
Title: Brilliant doctors
Rating: 5 out of 5
Visited: June 2023
Had a telephone appointment today, suffered for years with back pain & restless leg syndrome in less than 20 min he’d gotten me an appointment with the physiotherapist in 2 days time, medications sorted & a sick note done! Doctors are the best there, 10/10, wouldn’t go anywhere else & recommend to anyone needing a dr