janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: creffield-medical-group
Title: Excellent nurse appointment
Rating: 5 out of 5
Visited: April 2023
Lovely nurse appointment for my 17 year old 
Took her time , explained everything , answered all questions. I know she has back to back appointments but we never felt rushed . 
Answered email enquiries prior to appointment
GP surgery review: creffield-medical-group
Title: Very good
Rating: 5 out of 5
Visited: March 2023
I recently had to contact the surgery to get an appointment..yes I was number 53 but that soon came down. I saw a doctor and then a paramedic, both lovely and very helpful. The male receptionist is extremely helpful, very polite and nothing is too much trouble..thankyou.
GP surgery review: creffield-medical-group
Title: Worst experience of life
Rating: 1 out of 5
Visited: January 2023
Referred for X-ray to diagnose something. First, the form was not ready for 2-3 days, which I checked by going in-person and calling a few times. Finally, the X-ray was done with the referral, now it has been more than two weeks waiting to hear anything on it. Called GP regularly just to hear that report has not arrived yet. And, was advised to get an appointment so the doctor can chase for the report. Another pain to get appointment, you will be like 40 or 45 in the queue and when connected after about 1 hour, you are told that there is no appointment. I don't see any point for such a GP to exist who can never look for any problems or diagnose in time.
GP surgery review: creffield-medical-group
Title: GP fine - reception staff insensitive and poor
Rating: 2 out of 5
Visited: January 2023
A simple task of picking up a form and a pot was made more difficult by the woman on reception. A second member of staff easily found the form and sample pot...I was forced to tell the whole surgery it was for a sperm sample and then she made a number of wrong assumptions with no knowledge basis. My confidentiality was compromised and she was giving false information after I had a very good and productive discussion with the GP previous to xmas. Shame and easily remedied with more sensitivity and better questions to the patient.
GP surgery review: creffield-medical-group
Title: Appointment system/ call handling is dire.
Rating: 1 out of 5
Visited: January 2023
You can be waiting for 40 minutes and longer and then just get cut off. Very time consuming to attempt to get an appointment. Sometimes the queue is so long it just kicks you out of the queue altogether.
GP surgery review: tollgate-health-centre
Title: Flu jab
Rating: 5 out of 5
Visited: September 2023
I came for my flu jab as instructed my NHS and it was excellent experience.  The nurse was brilliant and the receptionist manager who put the data was so nice and kind.  I was able to relax.
GP surgery review: tollgate-health-centre
Title: First experience was First Class.
Rating: 5 out of 5
Visited: July 2023
Newly registered and experience so far has been excellent.

 Perhaps I shouldn't big them up too much as newbies will be coming in their droves but hey, credit where it's due.

Friendly, professional and helpful.
 I had held off from getting a new GP surgery after moving home years ago, It seems better late than never but I feel that I have made an excellent choice.

Thanks to all.
GP surgery review: tollgate-health-centre
Title: Arrogance
Rating: 1 out of 5
Visited: June 2022
I have recently joined this practice and have witnessed the rudeness displayed by certain members of the staff, especially to the elderly.
It seems efficiency is an excuse for arrogance.  The lack of explanation as to the internal systems gives an opportunity for the staff to talk down to their customers whenever a query is raised.  Perhaps a simple fact sheet detailing phone numbers, email addresses and the fact that you can be provided with a link to use  on-line services at the inception, might be a help.  It seems if you phone in, on the only contact number they provide, you get a very sharp response.  It is clear that if you are questioning any aspect that the staff think you should already comprehend how their internal procedures work, then you are wasting their time.
Very unhelpful, almost hostile!
GP surgery review: tollgate-health-centre
Title: Poor Customer Service
Rating: 4 out of 5
Visited: June 2022
The non-clinical staff are very impatient with patients, A patient seeking to see a doctor must have a medical reason to want to do so.
The non-clinical staff are always in a hurry and very very impatient to listen or to help in any way. it could be better if they can show more empathy towards patients either on the phone or in-person
GP surgery review: tollgate-health-centre
Title: Speedy, compassionate care
Rating: 5 out of 5
Visited: January 2022
Over the last 2 months I have had cause to have an in-person Doctor's appointment, an in-person Nurse's appointment, a phone call with a Doctor and to liaise with the Referrals team. The availability of appointments was excellent (the Nurse appointment was for the same day!) and every individual has been professional, friendly, compassionate and keen to do the best for me. Investigations of my symptoms are continuing so I am anticipating further need of care but I have every confidence in this team of people.
GP surgery review: turner-road-surgery
Title: Call answer time is far too long
Rating: 1 out of 5
Visited: October 2023
Good morning
I don't normally complain, but if something could be done about the time in which it takes for the practice to answer a call it would be a massive improvement.  I called on the 3rd October 2023 and it took 1hr and 22 mins to answer my call which really isn't good.
My wife has also been on the phone this morning for over an hour and still not been spoken to.
I do appreciate the NHS is probably maxed out but when wanting to talk to your local doctors it really is quite frustrating when having to wait that long.
GP surgery review: turner-road-surgery
Title: Very good experience
Rating: 5 out of 5
Visited: April 2023
I am new to Colchester, so obviously a new patent. Turner Road’ took me on, because the surgeries nearer to my home (on the opposite side of town) have closed their books. Despite the negative reviews that I have read, I have found the GP whom I had an appointment with, the nurse that took my blood sample and the receptionists, to be fantastic. The receptionist whom I spoke to last week, went out of her way to assist me with my query about repeat prescriptions. For all of this, I am very grateful. Thank you….
GP surgery review: turner-road-surgery
Title: Not as good as it was!
Rating: 3 out of 5
Visited: April 2023
This used to be a great surgery when it was part of the walk in centre. Now that it is running as a surgery on it's own it has gone drastically downhill. I asked to make an appointment with a doctor, when I turned up I had been booked to see a nurse - not what was requested. 

Half the time you cannot get an appointment and you have to ring 200+ times just to get in the queue to make an appointment. Then you're on hold for an hour only to be told there is nothing available. 

They do not call you back with results of investigations and you have to chase them. Getting to see the same doctor each time is nearly impossible.
GP surgery review: turner-road-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2023
I joined this surgery in summer 2022 and have had excellent service on all counts. Friendly, helpful reception staff, ease of getting  appointments, understanding and informative doctors. I feel totally reassured that they will do their utmost to keep me healthy. The only proviso I have is that the phone doesn’t always work properly. You are told you are No 1, and then it rings for ages and no one answers.  But the online message service works well. Apart from that,  A*****
GP surgery review: turner-road-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: March 2023
Following my Husband's appointment this morning, I feel compelled to write to say a big thankyou for the efficient and caring service we received. Not only were we seen ahead of the appointment time, but we were treated with extreme kindness and understanding. I understand GP services are under extreme pressures at this time, which is why your patience and compassion in taking the time to listen to us was so appreciated.
GP surgery review: turner-road-surgery
Title: Completely useless. Run as far away as possible!
Rating: 1 out of 5
Visited: February 2023
When this surgery was also the walk-in centre, it was the best surgery I had ever been at. Since it is now solely Turner road surgery, I’m not sure how it can even call itself a doctors surgery. 

For over a year I have been actively trying to book an appointment for myself and my son for referrals for an assessment. Everytime, it’s the same answer. No appointments left. I sit on hold for over an hour, every morning I can to be told the same thing. I ring as directed for a prebook appointment and get told there aren’t any left and they don’t know when the next lot will be released. I’ve been doing this routine for over a year now.

In the 4 years I was on anti-depressants, I never got called in for a review and the reception team wouldn’t let me book one because a gp hadn’t requested it. In this time, I had a breakdown and tried to take my own life because I wasn’t on the right dose. After that incident, I never heard from the gp again until a year after I stopped filling my prescriptions. Oh, and they never sent y prescriptions on time and rarely got the dose right on them either. 

Recently, my youngest (4) was sent home from nursery with a fever and a rash. It was the same story, no appointments, no telephone appointments, and no emergency appointments. They offered to book me in for the next day, but honestly I was worried about my child and declined as she needed care now. I then paused and waited for the receptionist to say the obligatory “if you are really worried then you should take her to a&e or ring 111”. She didn’t say anything, no suggestion of how I could get my 4 year old daughter the care she needed. Turns out she had scarlet fever and I had to take her to a&e after ringing 111 because of her temperature. 

I have never had a pleasant interaction with the reception team, they always seem uninterested in helping you and treat you like a burden for using their service. I’ve also never seen the same doctor or nurse more than once. 

Honestly, run! As far away from this gp surgery as you can. They do not care for their patients in any way possible and everyone I know that is at this surgery has had exactly the same experience as me.
GP surgery review: turner-road-surgery
Title: Very difficult to get an appointment
Rating: 2 out of 5
Visited: December 2022
No bookable appointments available. Told to phone at 8am for an on the day appointment even though I didn't need it to be on the day. Every day this week I've been in a queue of at least 40 people, unable to hang on the phone for over an hour, so not able to book the appointment I need.
GP surgery review: turner-road-surgery
Title: Impossible to book an appointment
Rating: 1 out of 5
Visited: November 2022
Just waited on the phone for 25 minutes to book an appointment to be told they have nothing till the third week in December (which I cannot book yet as they are not released yet). I have been with this surgery for over two years and have managed to book an appointment only once! 

I do not understand in this day and age why they cannot have an online booking system. Or at the very worst a recorded message saying do not wait on the phone for 25 minutes as you cannot have an appointment. 

I will be forced to change to another NHS doctor but yet again despite paying a lot of tax, I will be forced to go an pay for a private GP as I clearly cannot wait for over a month to see a GP for my current problem.
GP surgery review: turner-road-surgery
Title: Misled
Rating: 2 out of 5
Visited: November 2022
I held for 40mins to book a future app for my daughter, as the recorded message told me I could, only to be told after this time that there were no future app available at all (?!) And the next window opened in December... Why did the message on the phone not say this so I didn't spend 40mins holding?
GP surgery review: turner-road-surgery
Title: Impossible
Rating: 1 out of 5
Visited: October 2022
I phoned for an on the day appointment.

Firstly, this is because the online booking service has been Offline since Covid. Other surgeries that have an online booking system are fully back up and running so I am not quite sure why this one isn't? They claim to be, but it's actually only usable for flu jabs. Not doctors appointments.

Secondly, I couldn't have called anymore on the dot than 8am than was humanly possible and was 31st in the queue - after 50 minutes I was offered a phone consult even though I could quite clearly, hardly speak and had to beg for a face to face one which was finally given to me.

Thirdly, I had to physically attend the surgery later that month just to get a blood test result in the end, and chase an urgent prescription that still hasn't been filled!

The service has gone so downhill since I was first a patient here, and this was by far the best Surgery I knew of in Essex. I don't know what's changed but, it needs to change back.

The only positive is that through my many frustrated interactions with the reception staff, I can say hand on heart, they are the best reception team I have ever come across. Sincere, as helpful as they can be, constantly apologetic for others failings and clearly stressed themselves. 
Thanks
GP surgery review: framfield-house-surgery
Title: Great experience
Rating: 5 out of 5
Visited: December 2023
Really good experience at Framfield- all staff have been patient, efficient and caring/understanding of personal circumstance.
GP surgery review: framfield-house-surgery
Title: Excellent attention
Rating: 4 out of 5
Visited: November 2023
My daughter rang the surgery on Monday morning as both my husband and I were feeling unwell.
Within 2 hours the nurse practitioner called at the house and calmly did all checks and blood test
She was very reassuring and gave clear instructions on dealing with my husband.s chest infection.
Another visit to check on my husband’s progress and a check on my cough too which resulted in my chest infection diagnosis.
Both of us were given antibiotics and asked if there was someone able to get them.
Since then we have had 2 phone calls to discuss progress .
The attention has been very reassuring and thanks to Framfield Surgery for the excellent care.
GP surgery review: framfield-house-surgery
Title: Disappointing visit
Rating: 2 out of 5
Visited: November 2023
I came in with my Grandma, a 92 year old who struggles to walk so was holding onto my arm. And the staff had 0 pleasant customer service towards her, speaking to me instead of her. Treating her as if she was a child, when asked if they could come closer so she could hear them it was just a no. The allied health physio team were also the same. There needs to be more care for the elderly, I was in the queue and overheard a conversation between an old man and the receptionist and that also left me feeling frustrated. The man clearly just wanted help and the receptionist was acting much like a robot. Having been a receptionist myself I know it can be a demanding job but good customer service goes a long way. Especially for the elderly, more respect and good manners would not go a miss.
GP surgery review: framfield-house-surgery
Title: Great staff
Rating: 5 out of 5
Visited: September 2023
The previous evening my husband had a worrying condition which prompted me to phone our doctor’s practice the following  morning. I phoned at 8:00am the time recommended and explained my concern to a very sympathetic receptionist . She listened attentively and offered a 9:10am appointment that day . At the appointment a GP at the Practice dealt with the problem and suggested he’d contact an NHS specialist for confirmation and advice and sought our approval which we gave. After a worrying 12 hours my husband and I left the surgery reassured that we’d seem a GP promptly , had excellent medical care and reassurance and he had  advised us to contact him if needed. 
We thoroughly recommend our Practice.
GP surgery review: framfield-house-surgery
Title: Supportive Helpful appointment
Rating: 5 out of 5
Visited: September 2023
After waiting a while to reach Reception they could only offer me an appointment with a paramedic. I accepted it as I was really suffering but was apprehensive as felt I needed a GP. In fact she was very patient, understanding and thorough. Her knowledge of my condition and medications was good but she called a GP in to check and prescribe for me. Very helpful and much better than a long wait to speak to my GP.
GP surgery review: framfield-house-surgery
Title: Great and a very Professional Practice
Rating: 5 out of 5
Visited: June 2023
Both me and my Husband have received exemplary service with receiving on the day appointments, follow up telephone calls, and nothing but kindness and helpfulness from all the members of staff. We feel we are very lucky to belong to this practice.
GP surgery review: framfield-house-surgery
Title: Friendly and efficient
Rating: 5 out of 5
Visited: January 2023
I have recently moved from London where I frequently found it difficult to get an appointment. Not only was I seen on the same day, but was able to discuss multiple problems in one appointment. All
members of staff were friendly and helpful. Though I don’t wish to be in need of a doctor anytime soon, I know that it will be a pleasant experience when I do. I would highly recommend this practice.
GP surgery review: framfield-house-surgery
Title: Good experience
Rating: 5 out of 5
Visited: December 2022
Rang up at 8am & received appointment that day for my child. The number of people on phone line ahead of me (40 ish) was daunting, yet surgery clearly had well staffed lines as queue moved quickly. All interactions were empathetic and professional. Thank you!
GP surgery review: framfield-house-surgery
Title: Fantastic Doctors Nurses &Staff
Rating: 5 out of 5
Visited: November 2022
At a previous surgery for 40+ years and seeing a rapid decline I finally transferred to Framfield House Surgery, what a difference, the doctors are great, treating everyone as an individual’s they are understanding empathetic and very professional. The reception staff are very polite and try to accommodate your needs. The Secretaries go to great lengths to chase up hospital departments in order to get results. This is a fantastic surgery. I would highly recommend Framfield House Surgery. Thank you. Michael from Martlesham.
GP surgery review: framfield-house-surgery
Title: Fabulous practice
Rating: 5 out of 5
Visited: October 2022
In light of all the negativity surrounding GP’s and practices I feel compelled to write and highly commend the fabulous service I have received at Framfield. I have always been able to book a telephone appointment when I’ve needed one, had timely responses via E-consult and been able to book face to face appointments on the day. The reception staff have always been kind and helpful and my GP has been outstanding. In view of the enormous challenges the team must face I cannot speak more highly of the practice  and would have no hesitation in recommending them. Well done to the team.
GP surgery review: little-st-john-street-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
I have always found it easy to get a same day appointment. The reception staff, doctors, nurses, HCAs and midwife have always been friendly, polite, kind and compassionate. I have always received prompt appropriate medical care and treatment.
GP surgery review: little-st-john-street-surgery
Title: Such dedication to providing a superb service
Rating: 5 out of 5
Visited: February 2022
Following a consultation with a skin specialist in London, I was advised to contact my GP for a prescription to treat the condition that had been identified. I filled in the details using NHS online and they were passed through to Little St John's Surgery during mid afternoon. At approx. 5.30pm I had a call from them suggesting I call in for a second opinion; 6.00pm was suggested as an available appointment. I attended this and everything was confirmed and a prescription raised. Breathtakingly good service. The commitment from staff there always seems to be 100%. Who could possibly ask for more. Thank you from a very appreciative patient.
GP surgery review: the-peninsula-practice
Title: Exemplary Practice
Rating: 5 out of 5
Visited: August 2023
After being a generally well individual, I recently had cause to visit the practice on a number of occasions to help with an ongoing issue. I have been able to get appointments relatively promptly and received excellent support from clinicians who clearly are very knowledgeable and empathetic. The support staff have been equally helpful - particularly on my most recent visit where I was unfortunately late - whilst patently my own fault, the lady at reception was in no way rude - despite being well within her rights to be so, especially when our GP services are so stretched. The GP was equally understanding and just reinforces the excellent service I've had from this practice.

I've had medication dispensed and the dispensary could not be any more helpful. I've been patients at other practices in the past, but they've in the whole been inferior experiences to those had at Peninsula Practice.
GP surgery review: the-peninsula-practice
Title: Unpleasant unwelcoming reception staff
Rating: 2 out of 5
Visited: June 2023
Dismissive, haughty and unpleasant reception staff 
Make you feel afraid to phone for appointments,
and ask personal questions persistently about why you wish to see a doctor.
Anyone suffering from a mental illness could easily be deterred from seeking help.
GP surgery review: the-peninsula-practice
Title: Holiday help
Rating: 5 out of 5
Visited: July 2022
I was here on a few days walking break and had an infected horse fly bite. The Aldeburgh pharmacy advised prompt medical attention. I was able to register as a temporary patient late in the afternoon and a gp  phoned  me then prescribed antibiotics which I picked up straight away.  Saved a lot of pain and anxiety. Thank you for saving me from a ruined holiday
GP surgery review: the-peninsula-practice
Title: Not fit for purpose
Rating: 1 out of 5
Visited: January 2022
When you make an appointment for a 89 year old man to have something as simple as a dressing changed. Appointment impossible at local surgery so sent to Aldeburgh. Nurse and GP were 'unable'  to cope with something this simple. Said patient was sent to A&E. The hospital staff were actually disgusted the patient was sent and even said there was no need to have gone and the GP surgery should have dealt with the appointment. Seems to me they need a practice nurse who is actually trained and capable.
GP surgery review: wickham-market-medical-centre
Title: Totally humiliated in public
Rating: 1 out of 5
Visited: July 2023
I was upset and crying by how the receptionist had spoken to me - it felt like I was being 'told off' for having asked 3 times in the last month for an appointment for my child, who is a student 350 miles away, but home for 2 months.  I then had to stand in the corridor, in front of a queue of people and so that the whole waiting room could hear me, whilst crying, trying to ask how to get an appointment for my child, who is in a lot of pain.  It wasn't an emergency, but all I wanted was to find out how to make an appointment over the next month for my child as a temporary resident, but I was not allowed, because she is registered 350  miles away and we were told we had to go to that doctor.  I felt totally humiliated and am now too scared to go back to this establishment. It is also totally wrong and humiliating to have to say in a public corridor what the medical problem is, so that everyone in the building can hear.