janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: shadwell-medical-centre
Title: Great attention
Rating: 5 out of 5
Visited: February 2022
Rang for appointment at 08.00, Doctor called back at 09.01. Face to face at 11.30 and referral to St James's which took place the following day for assessment for CTscan. Scan took place the following day. Exceptionally good service and care for which I am most grateful. Shadwell Lane Medical Centre has changed out of all recognition 
in the last year. Appointments are easily acquired with very little waiting. I really reccomend this now very good practice.
GP surgery review: shadwell-medical-centre
Title: A step in the right direction
Rating: 4 out of 5
Visited: February 2022
I’ve recently visited my practice and can only say the experience was a very good one. From booking an appointment through to discussing face to face with a Doctor my symptoms. Fastrack treatment and test at hospital quickly followed up by a further discussion with a Doctor. It’s good to firstly know my condition has been caught early and the caring support from my Doctor is very reassuring.
GP surgery review: the-street-lane-practice
Title: New to the practise
Rating: 5 out of 5
Visited: March 2023
Having received outstanding support over many years from my local practise in Leeds 16 I was reluctant to change after moving to Leeds 8. Once I understood the receptionists have been trained in Triage I was very happy with them arranging my contact with a gp. They have been unfailingly helpful. The pharmacist has been really helpful too in sorting out medication and the direct gp contact extremely positive.
GP surgery review: the-street-lane-practice
Title: Quick response
Rating: 4 out of 5
Visited: February 2023
There has been a lot of news items about how difficult it is to get to see a Dr and I wanted to say how impressed I have been with Street Lane recently. A few weeks ago I put in an e request and received a call less than an hour after and given a face to face app that day . Today I needed some advice and after filling an e request got a phone call from a Dr a few hours later and prescription sent over together with a text for when to get back in touch to review . V efficient. Thankyou
GP surgery review: the-street-lane-practice
Title: Excellent Staff
Rating: 5 out of 5
Visited: January 2023
I was required some urgent medical records for 2 different solicitors. I had requested the practice manger and she had passed the information on to a member of staff who deals with GDPR requests and that person had actioned on the same day for the GDPR request.

Thank you so much for your help and support for the above matter as always you all are great with your work even you are short staff because of sickness.
GP surgery review: the-street-lane-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: January 2023
I had a appointment with the nurse for my B12 injection today. I also had a appointment letter from the hospital for the endocrine department. They had requested for blood test for Vit D, before attending the appointment at the hospital. I had requested the nurse that if she can take the bloods, that will safe me time coming back to the surgery for the blood test, and she had agreed to do the blood test for me. I would like someone from the surgery to say thank you to the nurse for doing amazing job and helping me out.

Thank you to all the doctors, nurses, and staff for doing amazing work in this hard time.
GP surgery review: the-street-lane-practice
Title: Poor Reception Management
Rating: 1 out of 5
Visited: January 2023
I attended at reception at 8:30am and waited patiently. There was no staff at Reception despite the sign stating it opened at 8:30am. I then saw the Reception staff member  arrive at 8:40am through then main entrance and disappear upstairs. The member of staff came down to the reception desk as 8:45am at this point another individual was waiting behind me. She then had the audacity to ask me to wait while she logged in. By this point I was going to be late in dropping my child off at school and left in a hurry. 

The Doctors at the Practice are lovely however but they need to review their front of house staff to deliver a better standard of service.

They also need to make sure their clocks are right as I note they are all set 5 minutes behind the actual time!
GP surgery review: the-street-lane-practice
Title: Thanks
Rating: 4 out of 5
Visited: August 2022
I’ve just had a very positive appointment with one of the GPs & also gained more of an insight into how hard everyone is working. Just wanted to thank all of the staff for their endurance in challenging times. I don’t think anyone goes into this line of work without genuinely wanting to help people. 
It’s a changing environment for all practices, sometimes there are frustrations in adapting to change. I can be quick to complain about things not working, so wanted to highlight some of those that I think are working well at the practice. 
Digital services overall are responsive & efficient. E reception particularly can be counted as a success. 
Over the past year, my experience calling reception has much improved & staff have been consistently helpful.
I was initially apprehensive about a pharmacist, rather than a doctor, carrying out my annual medication review. The pharmacist took the time to explain the benefits &, in actuality, it was thorough & comprehensive.
GP surgery review: the-street-lane-practice
Title: Thank you
Rating: 5 out of 5
Visited: August 2022
I’ve used this surgery for years and it is excellent- from the standard of clinical care to the professionalism of admin team. I’ve recently had several contacts and used the e reception tool which has worked very well - easy to use, very accessible and prompt response every time. Thank you
GP surgery review: the-street-lane-practice
Title: Excellent service
Rating: 4 out of 5
Visited: June 2022
Having had very poor experiences at another practice I have been grateful for the service from Street Lane. The practice has been pro-active in managing a medication recall and checking that I'm ok with a replacement drug. The pharmacist, GP and nurse have been very helpful. It's easy to complain when things go wrong but important to recognise good service, especially when there is so much pressure on staff.
GP surgery review: the-street-lane-practice
Title: Terrible
Rating: 2 out of 5
Visited: June 2022
I have been unwell for a while and tried to get to speak to a doctor for 4 days, the phone service is so busy in the morning and wait times can be up to an hour! When I do get through the service to speak to a GP is at capacity and I’m then told to call back again the next day!!! Absolutely terrible! Patients can’t speak to a GP or even be added to a list for the next day, you have to call each day and go through the same shoddy system they have set up!!
GP surgery review: the-street-lane-practice
Title: Fantastic service
Rating: 5 out of 5
Visited: February 2022
I had requested a day before a private referral to the ENT department for treatment. On the next day I got a email with the private referral letter and saw the ENT doctor on Saturday morning and would like to thank you to the admin team, and the GP'S team for a fast and quick service given to me. Thank you all at The Street Lane Practice for doing a great job.
GP surgery review: family-doctors
Title: Credit to the NHS
Rating: 5 out of 5
Visited: October 2023
The whole team are excellent. Every doctor has been thorough, sensitive and supportive. The Practice Nurse is brilliant. She's calm, professional, listens, has a great sense of humour and makes me feel at ease. Their admin team also go above and beyond. I just want to say thank you for the excellent care, it is really appreciated.
GP surgery review: family-doctors
Title: Outstanding Treatment
Rating: 5 out of 5
Visited: October 2023
Welcomed pleasantly by the receptionist, who made sure that I was seen on the ground floor (without steps). The person who took my blood  was most helpful - took blood and answered my queries. Returned to receptionist who couldn't have been more helpful in dealing with an urgent problem - arranged a telephone appointment with a doctor that day. The Doctor rang before we left the town, sorted out a prescription -  as always sympathetic and most supportive. I collected my prescription and was able to start the treatment that day. Thanks to everyone the whole experience was professional and positive.
GP surgery review: family-doctors
Title: Awful service
Rating: 1 out of 5
Visited: October 2023
Awful service, rude receptionist, I tried to book new patient appointment for my kids and myself and receptionist was keep saying  call next week for a month. I asked her to check their phone records and asked her name, her reply was "not clear line, can't hear u". Absolutely disgrace,
GP surgery review: family-doctors
Title: 100% praise for our GP
Rating: 5 out of 5
Visited: October 2023
I have just had the best care and attention from my local surgery. Without one doctor’s continued dedicated attention, who supported me, and pushed for services from our local hospital, my rare illness could have easily been misdiagnosed or missed completely. 
A big thank you for your diligence, attention to detail, and rigorous communication to get me the treatment I urgently required.
GP surgery review: family-doctors
Title: Unacceptable wait
Rating: 1 out of 5
Visited: August 2023
Appointment booked 9.10, with nurse, waited 50 minutes. Even though nurse seen swanning around chatting to receptionist told she was very busy. If she treated people instead of chatting it would have been a lot quicker
GP surgery review: family-doctors
Title: Great Practice
Rating: 5 out of 5
Visited: August 2023
I have never received such good service as I have since joining Baldock Surgery.  A very professional, caring experience everytime. From the Reception staff to the Doctors and Nurses I can not speak highly enough.
GP surgery review: family-doctors
Title: Terrible appointment system
Rating: 1 out of 5
Visited: August 2023
Was sent for a kidney scan. Docor said to call within 2 weeks to discuss. Called, then told need to wait for letter from kidney specialist. Another two weeks and call back if not received.
Called, 16 Aug. Used callback feature. Told no appointments available call again tomorrow. 18th called at 8:01. Used call back. Called back at 8:41. No appointments. Clearly the call back systemt does not retain a position in any queue, the appointment queue, ie it only queues for a call back. But all I got was a poor woman trying to get information I had already told them they didn't have, ie the letter form the kidney specialist to me. So only option try another call tomorrow. Or look for another surgery.
GP surgery review: family-doctors
Title: 8-10 weeks for a doctors appt
Rating: 1 out of 5
Visited: August 2023
Half an hour to get through on the appointments line, only to be told the wait to see a doctor (or even get a call from a doctor) is 8-10 weeks. Triage available for emergencies but only with a nurse. Extremely poor service.
GP surgery review: family-doctors
Title: Excellent service
Rating: 5 out of 5
Visited: July 2023
Rang up at 12 noon, by 1.40 a doctor had rang me back. Problem sorted within an hour. Excellent service from receptionist to doctor
GP surgery review: family-doctors
Title: Responding to concern
Rating: 5 out of 5
Visited: July 2023
Initially the practice arranged a phone call appointment to assess the lesion on my mothers back that had recently grown and become sore. She lives alone,>90 years old and has no carer. My brother came 200 miles to explain the issue. The receptionist realised the problem and gave her an appointment with the nurse later that day. The nurse then arranged to see mum during her lunch that day. Both nurse & receptionist were extremely helpful. We just ask that all staff take into account social aspects of care. How can someone living alone accurately describe a lesion on their back ( and have to wait 2 weeks for that)? Ps please can you find a way to answer the phone more quickly? Big thank you to the helpful staff
GP surgery review: health-care-first-partnership
Title: Appointments or lack of
Rating: 1 out of 5
Visited: April 2022
I have just queued for an hour to get an appointment which for me is important as it is something I am worried to be told there are no appointments.  No question to whether it was urgent, just it was a no and I could be sent a link to when some become available.  Really disappointing when the surgery has full control of its appointment lists and can make them as available as they wish.  Same as they do not expose routine appointments via NHS app or patient online.  I also want to make a complaint but guess what the website it down.  I am probably going to have to end up going private now as I really need to issue being seen to, I am lucky I can afford to do this, what about those people that can't!  I am really disappointed in the lack of support from a surgery I used to rave about.
GP surgery review: health-care-first-partnership
Title: Lack of physical appointments
Rating: 1 out of 5
Visited: April 2022
I waited 3 weeks for a telephone appointment to get a physical appointment to get referred for an xray on my wrist. After my xray I was advised to leave it a few days & revisit my GP. I did today only to be told I would have to have another telephone appointment on the 26th April. My condition isn't serious there's far more important cases that need treatment in front of me, however if it takes so long to treat them, I wont get treated at all. Having already had a telephone appointment to be told whilst getting treatment for the same condition I'd have to have another telephone appointment is ridiculous. I understand the need to protect NHS, I feel this is being done at the expense of compromise common sense & the health of patients.
GP surgery review: health-care-first-partnership
Title: excellent service
Rating: 5 out of 5
Visited: March 2022
I attended my appointment with the practice nurse on 15th march, she was friendly, informative, professional and really helpful. The nurse was excellent and I left feeling happy and informed of what would happen next. A very good service.
GP surgery review: health-care-first-partnership
Title: HCF Cardiology
Rating: 5 out of 5
Visited: January 2022
I have recently been under the palpitations service within the new HCP Cardiology initiative at my practice.

I was provided with a telephone consultation almost immediately from referral. I was then contacted to collect a mobile ECG device which I used for approximately 6 weeks to collect ECG's to hopefully understand why I was experiencing the symptoms that I was getting.

I had a face to face consultation within days to collect the device where I was shown how to use it and was reassured that if there was anything concerning that I would contacted straight away.

I was also concerned about my blood pressure and was reassured that this was within normal levels after a week of monitoring.
After 4 weeks I was contacted and asked to keep the monitor for a further two weeks as I hadn't collected many ECG's, so a couple more weeks allowed me to do this. After 6 weeks of having the monitor I had a follow up call and was reassured that my symptoms were a result of nothing serious, and I returned the device to my nearest practice the next day.

Thank you to the service for being so efficient and reassuring during the whole process. Having concerns with your health, especially your heart can be debilitating, but they were extremely reassuring and I can't thank them enough.

This new initiative should definitely continue, because without a doubt I received effective care without the need for pressured hospital cardiology referral.
GP surgery review: the-grange-medical-practice
Title: Quick response
Rating: 5 out of 5
Visited: December 2023
The patchs system is very effective. I had an immediate response ( in the middle of the busy holiday period). My query was dealt with very quickly and the response was communicated through my chosen method. This is an excellent tool for patients to use with a common sense approach. It reduces the need for endless back and forth phone calls with the surgery and frees up doctors appointments for those that need them . I have seen a huge improvement in the services provided by this practice.
GP surgery review: the-grange-medical-practice
Title: A really great practice.
Rating: 5 out of 5
Visited: December 2023
The Grange Medical Practice have improved immensely. No long waiting lines when phoning the surgery, able to get appointments reasonably quickly. From the receptionists and call operators to the nurses and doctors - they're all extremely helpful. I'm pleased the practice has improved so much making it approachable and not off putting should a medical problem arise. Well done to all the team and staff involved in achieving this - Thank You!
GP surgery review: the-grange-medical-practice
Title: Very poor
Rating: 1 out of 5
Visited: December 2023
Got asked to go for blood test and was told over phone needed stool test aswell ,went on a Thursday had bloods picked up Sample bottle, handed back in Friday  ,phoned back wk later for results reception  had no idea about it said there was no form for it 
All the while my symptoms  have been going on for 14 months ,its ridiculose how they can loose samples ,definitely  move GP if there was a decent 1 in area .
GP surgery review: the-grange-medical-practice
Title: Unhelpful staff
Rating: 2 out of 5
Visited: December 2023
Everytime I call its very difficult to get a appointment. At times the staff are not willing to listen and they are not helpful.
GP surgery review: the-grange-medical-practice
Title: Respectful
Rating: 4 out of 5
Visited: December 2023
I had a phone appointment, the person I spoke to was very friendly and very kind, they listen to what my needs where and provided me with advice that actually helps
GP surgery review: the-grange-medical-practice
Title: Bad attitude from Appointment Line Staff
Rating: 1 out of 5
Visited: December 2023
Certain appointments staff who have been at the practice for many years never change to good practices. My recent encounter with appointments staff was incredibly concerning.

My concern was immediately dismissed and an appointment not given. I was told to call111. No level of respect or empathy was shown to my family. The appointments staff was untrained in medicine yet gave me instructions based on “medicak insight” which was relayed to me very sarcastically.

This is very in appropriate and it turned out there medical advice was worryingly incorrect

The appointments staff should be caring and respectful. Patients deserve to be given advise from the adequately trained medical staff not insensitive appoinments staff.

This would improve the services here. Hope this is implemented soon.
GP surgery review: the-grange-medical-practice
Title: Bored doctor
Rating: 3 out of 5
Visited: December 2023
The doctor was not realy listening to me and I felt that he could not be bothered that I am in sever pain and am at risk of falls. The pain and swelling in my knees is realy bad stopping me from walking safely. I have to keep moving ad I had a new heart valve fitted in August and am trying to build up my stamina. I was basically told to grin and bear it and he would send me for a xray. I have a job and I need to work to survive but it realy hard with such painful knees. I was told I could not have anti inflamitarys as I took warfarin but was not given any other options
GP surgery review: the-grange-medical-practice
Title: Usually good - could have done better on this occasion
Rating: 3 out of 5
Visited: December 2023
I rang at 8.30 on Friday 29/12, explaining that I had shingles; as it’s something I’ve had before I’m familiar with the symptoms and knew that I needed a prescription for anti- viral meds. The medication needs to be taken within 72 hours of the symptoms appearing to be effective, and as the weekend/ bank holiday was approaching and I felt really poorly I was quite anxious. The first receptionist was very kind and informed me she would book me in for a GP telephone consultation that morning. Around 2.00 I called the surgery worried as I had not received a call, the person answering the call this time was totally unsympathetic and dismissive and I was told to wait, with no reassurance that I’d even get a prescription. I finally got a call from a GP at 16.30 and was asked why I not sent a photograph of the rash, I was then sent a link for me to send a photo. I did finally get a prescription at around 5.00. This could have easily been made a less stressful experience with a bit of thought behind it. If you needed an image you could have informed me when I first rang, and sent me the link then, it would have prevented unnecessary repeat contact later down the line. Please don’t tell me I’ll get a call in the morning if you’ve not sure, if it can be anytime that day then fine as long as I know, and if I do call back because of your poor communication then please don’t have an attitude, it’s not helpful to either one of us
GP surgery review: the-grange-medical-practice
Title: Has got better but improvement still needed
Rating: 2 out of 5
Visited: November 2023
I have poa for my mum and do the main contacts for her health. I find it frustrating that you always have to go back through my mum's medical history with anyone you speak to. For example she does not leave the house yet we always recieve generic messages about vaccinations/ blood tests asking me to call to arrange an appointment when it would be easier to just arrange online. Particularly as she always has these done in her own home. 
I contacted the doctor in early Nov about her having increased pain. I would have preferred a clinician to see and examine my mum as she is unable to explain her pain due to her brain injury so it is difficult to determine the source (musculoskeletal/neuropathic/etc) and a physical examination may aide this diagnosis yet the doctors always opt just to speak to me instead of seeing her. This last time I spoke to 2 separate pharamcists who said they would up some of her pain killers but neither did this. I had to contact the doctors surgery on 4 separate occasions before I spoke to a doctor who did finally make this change in early January. 
I also do the contacts for my son. I often recieve text messages from the surgery but it doesn't always say who the message relates to.
GP surgery review: the-grange-medical-practice
Title: Very Poor Call Handlers Giving Inappropriate Medical Advice
Rating: 1 out of 5
Visited: November 2023
Another bad experience due to call handlers. The lady call handler refused to give is an urgent appointment. Instead gave me specific medical advance which was later incorrect.

Very rude on the phone and make patients feel very vulnerable and helpless. Nothing has changed with the call handlers over the last 2 years. Although the doctors are great a very sour experience for patients at the hands of the call handlers. 

They are often aggressive and abrupt making it very unpleasant. The same staff have been working here for years and we would advise training on appropriate etiquette and patient sympathy to please improve an otherwise medically ok practice.
GP surgery review: woodhouse-hill-surgery
Title: Exemplary
Rating: 5 out of 5
Visited: March 2023
Woodhouse Hill Surgery, is an example of best practice in all areas.  I recommend this practice to everyone.  They endeavour to do all possible to help particularly in times of crisis.  I have received help, kindness and understanding when I've really needed it.  All those working here are good people and you can be confident in their willingness to help where possible.
GP surgery review: woodhouse-hill-surgery
Title: Not enough appointments
Rating: 1 out of 5
Visited: January 2023
Absolute joke. Waited 4 weeks for an appointment with the nurse for it to be cancelled on the day and then another appointment isn't available for another 4 weeks. So 8 weeks total wait for an appointment.