janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: new-hayesbank-surgery
Title: Telephone calls
Rating: 3 out of 5
Visited: May 2023
I tried to contact the surgery with an important question for the Doctor today 9th May,2023.  Set my alarm for 8am and starting phoning I made a number of calls finally giving up at 10.45am. The calls were answered by your automatic service and eventually I got to waiting for the receptionist being told what number I was in the queue only to be told seconds later the surgery was too busy to answer my call try again later ! 
Is there something wrong with you telephone service?
I have subsequently sent you an email which states it will not be answered immediately I have to wait 48 hours to settle my query about a prescription the Hospital prescribed ?
This does not help my state of mind.
Shirley
GP surgery review: new-hayesbank-surgery
Title: Oversubscribed and taking on new patients!!
Rating: 1 out of 5
Visited: March 2023
This practice is oversubscribed. It’s a nightmare getting an appointment was 35th waited 45 minutes yesterday. After being interrogated by a receptionist with no medical back ground then have to wait a couple of hours for a doctor to call you back!! How many patients this practice has I don’t know but am amazed they are still taking on new patients when they don’t cope with the amount of patients they have at the present time!!
GP surgery review: new-hayesbank-surgery
Title: Great doctor
Rating: 4 out of 5
Visited: January 2023
I’ve been suffering from gastritis for the last year and had another stomach issue occur last November. The doctor who has been treating me this last couple of months has thoroughly checked my symptoms and ordered a raft of tests to determine what is causing my stomach problems. She’s explained each test and rang me today with the results. She’s still trying to get a definite diagnosis for me but I’m sure once it’s found she will treat it effectively.
GP surgery review: new-hayesbank-surgery
Title: Hopeless to get through
Rating: 2 out of 5
Visited: November 2022
we have been on the telephone for over one hour now and only get the engaged signal not even placed in a que, all that happens is we are cut off after about 30 seconds how the hell can you get through.
GP surgery review: new-hayesbank-surgery
Title: Wouldn’t even recommend to my worst enemy.
Rating: 1 out of 5
Visited: September 2022
Very few words to describe how bad this GP surgery is. I have been trying to book an appointment for about 5 months now, went in twice for said appointment; the first time was even confirmed on the phone by the receptionist but it turned out when I went for the appointment that it actually wasn’t booked? Second appointment got “accidentally” cancelled because I called to inquire, and I cannot stress this enough, I was simply asking about a different date for work reasons. I am currently still waiting for a date. I implore you to register with a different GP surgery if you can, I certainly wish I could.
GP surgery review: new-hayesbank-surgery
Title: Balancing it out
Rating: 5 out of 5
Visited: September 2022
I won't say I've never had an issue, but looking at the bigger picture, this GP practice does what it should. My daughter has received all her jabs here, I have been treated, checked and tested for various things, I have received the telephone appointments I've been told to expect, which is more than I can say for the Paediatric allergy department at the hospital. Yes I've waited long waits on the phone in the mornings, yes I've slipped through the cracks at times during covid, but I have also received calls 5 minutes before close, just as I imagine the doctor would really like to be going home after a full day of calls and appointments, just to deal with one more issue before they go home. I've had friendly, helpful conversations with receptionists when I've got through with a query, I've been seen when I've needed to be seen. The NHS has been under immense pressure for years and it breaks my heart to think how overworked, underpaid and underappreciated most NHS employees are, only to be met by criticism from all sides. I couldn't leave the page without giving a positive review to balance out all the negative nellies out there. Thank you to every member of the New Hayesbank team ❤️
GP surgery review: sellindge-surgery
Title: Who's the Doctor?
Rating: 1 out of 5
Visited: April 2023
Never get back to you or follow up which could actually be a serious condition, a doctor is supposed to look after people, this surgery really doesn't care, you will never get to see a doctor only over the telephone, you will get prescribed medication and never followed up, it's a complete shambles, even if you get an appointment over the telephone it's a lottery when they will call if ever! 
I completely understand that covid had a huge effect on the way things are done but surely now people should be able to physically see a doctor?? You cannot determine a patients problem on a phone call, how many serious illness's are going unnoticed due to this?? Negligence claims will be aplenty against this surgery, no patient care at all, all my life I have paid tax & NI like most of the country and when you need some care or advice you are treated like a 2nd class citizen, animals get better care than humans, so if you want to use Sellindge surgery do at your peril. Staff do not care, you are just a nuisance to them for even trying to see a health professional. Happy to take the private money given by the NHS which is your Tax & NI but give nothing back. And good luck with calling with a problem or a test "Go to the Hospital" is which in 80% of cases you will be told, ah yes I will go the overcrowded hospital and be there problem, thank you for pushing my problem onto someone else who will roll their eyes and say the Doctors could have dealt with this.
Best of luck if you use them, I see no light while walking the tunnel toward Sellindge Surgery....
GP surgery review: sellindge-surgery
Title: Awful unhelpful practice
Rating: 1 out of 5
Visited: March 2023
I find this practice totally unhelpful, I rang dispensary to see if a prescription had been done for my father but dispensary do not answer their phone and I have been cut off 5 times today. I ring reception to put me through to dispensary and they are unwilling to do so. I explain my problem that no one will answer and they said the only way is to ring dispensary.
The reception could not help so I asked to speak with a manager or someone that could help to be told the manager isn't in, then she cut me off the phone!  I rang back again to be cut off immediately. Tried ringing the dispensary again to help with the prescription, but again they don't answer. 
How are you supposed to make contact with this surgery if nobody will answer the phone or cut you off when they recognise your number. They are very unhelpful.
GP surgery review: sellindge-surgery
Title: So stressful.
Rating: 2 out of 5
Visited: January 2023
In the past year, I have had long waits for appointments some of which have been cancelled by the surgery at very short notice which resulted in my having to wait another fortnight for a replacement appointment.  Reception staff have refused to look for my test results causing significant distress and worry, they have prescribed the wrong medication (meant for another patient), sent me for an MRI on the wrong part of my body which meant waiting for another 6 months on top of the several months I had already waited.. Luckily I double checked the the second scan request myself only to find the same mistake had been made again which I then had to take back to the surgery for them to correct.  I find myself having to double check everything they do as I no longer have any confidence that things will be done correctly.  They have yet to apologise for even one of the numerous mistakes they've made.  I find dealing with the surgery causes me a huge amount of stress.  After speaking to other patients I find I am definitely not alone in this.  Many older patients just suffer in silence as they no longer have the will to enter into a battle to get the care they need.  Without face to face appointments how can Drs notice relevant changes in patients.  Everyone deserves a basic standard of care and should be able to trust the people with rely on to deal with our health issues.  I don't feel that basic care is being met at all.  The reception staff are frequently curt and could do with a bit of humility and compassion.  Their presence should not be a deterrent for people seeking care.  They should be helping people.  I'm not sure they understand that.  
I see on the their website that verbal abuse to the staff has gone up recently.  How do they think people will react when faced with such frustrating situations.  Its such a shame that the old service we were used to has gone. Its not so long ago that a Dr who knew you and your history would look you up and down from the moment you walked in the door, noticing any changes in your physical and mental wellbeing and treating you with compassion and understanding.   You left feeling heard and confident that you were moving in a positive direction towards better health.  Now an encounter with the surgery frequently causes more anxiety than than whatever ailment you need help with.  Such a shame because it doesn't have to be that way.  It should be a choice if you would like a face to face consultation or a remote one.  I'm sure lots of people working 9-5 would prefer remote consultations.  The choice of face to face should not be down to the dr it should be what the patient is comfortable with.  Its their health and wellbeing that is important.
GP surgery review: sydenham-house-medical-centre
Title: Frustration and poor response
Rating: 1 out of 5
Visited: January 2024
After 3 days of calling dead at 08.00 I’m 46 in the queue. Eventually on day 3 I get a call from Gp. After mentioning my problems and grieving I was told she will prescribe something that will help my ?depression, pain and help sleep. She obviously did not look at what medication I’m already on and prescribes a tablet I’m already on. There is no diabetic nurse and diabetic care is disgraceful. Appointment system needs reviewing. I’m even more frustrated on top of everything.
GP surgery review: sydenham-house-medical-centre
Title: Absolutely appalling service
Rating: 1 out of 5
Visited: November 2023
I have been trying to book a telephone consultation with a gp for a week but it is impossible. It isn't even an actual in person appointment but just a telephone consultation and it took me a week. You ring the practice, you are on hold for more than an hour, you finally get through reception and they tell you to call back the next day. E-consult is up for like 2 seconds and the link is gone. This is a never ending loop. This morning I set up an alarm at 7:55 just to get on econsult, I was trying to select the right problem for me but the link stopped working at 8:02. What is this???? They can't be fully booked in 2 minutes?? This has been going on for too long. I tried to raise a complaint with the practice but even the complaint form is removed from their website. With this service it is not even surprising that people have too many complaints that they had to take the form down. Now I will be making a formal complaints to Cqc and Nhs Kent and Medway Icb because this is ridiculous.
GP surgery review: sydenham-house-medical-centre
Title: Poor communication service
Rating: 1 out of 5
Visited: November 2023
For the last 4 working days I’ve tried econsult at 8 am it appears not to be working!! Poor show . There needs to be a better service
GP surgery review: sydenham-house-medical-centre
Title: Poor telephone reception
Rating: 1 out of 5
Visited: May 2023
I telephoned the surgery for an appointment, after 45 minutes on hold told theirs no appointments, you have to ring at 8 in the morning, she didn't even ask my name or what the problem was. I hardly ever ring the surgery, and i shan't be ring again. I'll just put up with whatever it is until im hospitalised.
GP surgery review: sydenham-house-medical-centre
Title: Very Unreliable
Rating: 1 out of 5
Visited: May 2023
I wanted to call the this Gp because last week I filled up a form to register my new born baby so I can get the vaccine schedule,coz unfortunately Im also registered on this GP, so was thinking much easier to register my child here. I handed it to the reception and  3 ladies was there on that time. Today I got a message from Nhs that my child has not been registered in GP , I was sure that the lady there told me that she will register my child and that was almost a week ago,so I decided to call today and when I  was calling, I call exactly at 8am and was put in waiting list number 52 and in the middle of the call after waiting almost 2 hours the line was cut off. Have to call again waiting for another hour then when I was on the number 9 then the line was cut off again. I was really fuming but still patiently have to do it again, and finally got to talk with someone. When I asked why my child has not been registered yet, it took her a while to find the record and well she said ,i found your child name but  we will just about to register him today. Today??? I said I gave the form more than a week ago,her reason according to her the GP is short of staff lol....but  obviously they forgot to input it. And theres some giggle in the background which I found so unprofessional and very unreliable. Worst worst worst GP ever. Im really looking forward to change GP even its far but reliable one.
GP surgery review: sydenham-house-medical-centre
Title: Terrible Gp
Rating: 1 out of 5
Visited: May 2023
You will never get an appointment. Hopeless long telephone queue.Calling from 8am almost 50 in the line,waiting for 2 hours then line is cut off . Have to call again no longer acxept appointment after 10 . Big joke
GP surgery review: sydenham-house-medical-centre
Title: Almost impossible to speak to a GP
Rating: 1 out of 5
Visited: May 2023
I recently went to A&E for an issue and was told to contact my GP for any pain relief prescriptions I may need. I was told they would be able to easily sort this out over the phone as I am unable to walk at the moment. I spent almost 2 hours on the phone yesterday to only be told to call back the next day or call 111. I spoke with 111 who then told me to call my GP back in the morning. At 8am the next morning I attempted to connect with the econsult system which was not working at all. I cannot access the system any earlier so there is no chance that it was fully booked at 08:00am. At the same time as attempting to use the econsult I began calling the surgery in an attempt to speak to someone. I finally got through at 10am and was once again told to call back the next day. 
4 hours of my time wasted over less than 24 hours, with no solution.
GP surgery review: sydenham-house-medical-centre
Title: Shambles
Rating: 1 out of 5
Visited: May 2023
Impossible to break through the wall of receptionists. You have to join the queue on the phone at 8.00. Then, if you're lucky enough to get through in the first batch of callers you can book a telephone appointment with the doctor. Not a real appt. Just a phone call. You can easily spend upwards of an hour in the queue, only to end up getting through and told you're too late and you have to go through the same thing tomorrow. If you work, how on earth are you supposed to sit for ages on your phone just in the hope of possibly getting a call from the doctor later on? And if you don't, you have to hope your employer doesn't mind you spending ages on the phone the next day.
Even if you don't need an appointment, and you just need to quickly check something with the Dr, you still have to go through the same nonsense.
GP surgery review: sydenham-house-medical-centre
Title: Poor service
Rating: 2 out of 5
Visited: March 2023
Having read all the recent reviews submitted I hope the practise management will except this review as constructive comments.
The practise seem very reluctant to acknowledge that patients are not just complaining for the for the sake of it, they are genuinely worried and frustrated at how poor the service provided by Sydenham house has become. I am also someone who has experienced the same problems. May be the practice could find a way to explain to the patient list how they plan to tackle these very serious problems the service is currently experiencing rather than keep repeating the same response.
Expanding the practise size dose not seem to most patients a way of improving an already poor service.
GP surgery review: sydenham-house-medical-centre
Title: Horrendous- impossible to get an appointment or any help
Rating: 1 out of 5
Visited: March 2023
I am so disappointed in this surgery. I have been trying for over a week to get an appointment. I call at 8am every morning whilst also using econsult. I log onto Econsult at exactly 8am and it is never open. Both my daughter and I have been very unwell and due to lack of appointments she ended up in urgent care very poorly. When I have got through before the receptionist was very condescending to me. I am a teacher and can only call in my breaks, and even then I am in waiting list of over 15 people. I appreciate the surgery is busy, but it is impossible to get through. The surgery say that Econsult is open at 8am and that is a blatant lie. Multiple friends and family also try and log on and they cannot. I struggle to believe all appointments are gone by 8am on the dot! If I am lucky enough to get through (which I believe has happened once) I am given an appointment for 4 weeks time, this is not good enough, especially when I am immune suppressed and needing antibiotics. 

When I see a doctor they are incredibly polite and knowledgeable, its just impossible to get there. I have no choice to be with this surgery, as it the only one in my catchment but I am looking into other options. I am so disappointed
GP surgery review: wye-surgery
Title: going from bad to worse
Rating: 1 out of 5
Visited: November 2023
I completed an E-consult on a Friday knowing i would be at home on the Monday to take the call. I got an email telling me i would get a call the following Friday!!!!! So now it takes a week to get a call back?
GP surgery review: wye-surgery
Title: Really impressive GP service
Rating: 5 out of 5
Visited: October 2023
Consulted Dr re long term swelling to right knee. In depth examination and full explanation as to his thoughts and initial tests required. Following day I received a message to say that he wanted me to have additional blood test before deciding the next action. This may well be a long term job but Dr has given me great confidence to face the future and to consider the options when we get to that point.
GP surgery review: wye-surgery
Title: Telephone contact
Rating: 3 out of 5
Visited: September 2023
You ring this surgery and you wait in the queue - if you are lucky you get to "you are first in the queue and will be answered by the next available representative" and no one answers! You receive a letter asking you to book a blood pressure check- the first time you actually manage to speak to someone and there are no appointments - you are asked to call again but next time you call you cannot get an answer! It makes you feel like giving up! If you have this sort of telephone system you actually need staff to answer the calls!
GP surgery review: wye-surgery
Title: Disappointing
Rating: 2 out of 5
Visited: August 2023
I contacted the Surgery about an urgent MRI. The hospital had requested a new referral for me. Seven working days later the referral remains with the admin staff!!!!!
GP surgery review: wye-surgery
Title: Unacceptable
Rating: 1 out of 5
Visited: August 2023
Really shocking that a GP surgery will leave the phone ringing for over 35 minutes - at which point I gave up. 
Especially frustrating as for 25 of those minutes, it was telling me that I was first in the queue…
GP surgery review: wye-surgery
Title: Still not great
Rating: 1 out of 5
Visited: June 2023
Still not easy to see your Dr of choice, which, if you're dealing with mental health issues is difficult. At least you no longer rudely get told you should use the e consult when you did already and got to a page telling you to ring the practice directly.

Feel very much a number, very different from 15 years ago where I felt like a patient.
GP surgery review: wye-surgery
Title: Wye surgery not able to provide basic care
Rating: 1 out of 5
Visited: March 2023
Wye surgery no longer seems able to offer even the most basic NHS services to its patients. I do not access the services regularly and have only had two interactions with them in the last two years. In both cases I have come away wondering what their actual purpose is? They seem to be a gateway into other local NHS services rather than operating as a GP surgery? I have to question why they need to lean so heavily on Accident and Emergency and the William Harvey's Urgent Treatment Centre for simple patient issues? The processes in place to access doctors are novel, and do not seem patient centric. The staff seem professional enough when they are telling you no doctors are available for appointment today. I hope they can turn things around and begin to provide the services we as British citizens have historically been so proud of, but at this time I could not recommend Wye surgery. They have the ability to comment on these reviews - are they able to explain their position?
GP surgery review: wye-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: November 2022
I rang the surgery and asked for a doctors call back. I was told a doctor would call. Within around an hour I had a call from one of the doctors. The doctor listened to my enquiry, put my mind at rest and gave me some good advise. I couldn’t have asked for more and have complete faith in my practice
GP surgery review: wye-surgery
Title: Amazing care after illness
Rating: 5 out of 5
Visited: July 2022
Wye surgery have been amazing during an illness - from diagnosis of sepsis (and getting me urgent care) to the most amazing after care for both my mental and physical health after being discharged from hospital. The practice nurse team managed to get a large open wound to close and were so persistent and focussed on getting it to heal. The GPs are the practice are excellent and always listen. 
The econsult/booking system works very well and urgent queries are dealt with quickly.