janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: milnrow-village-practice
Title: Rude receptionist
Rating: 1 out of 5
Visited: September 2023
I am support worker and I use Milnrow Village Practice to book and appointments or find out important information about vulnerable adults I support. One of receptionists is extremely rude, making inappropriate comments and having a bad attitude when you try to book, rearrange appointments or find out information you need yo do your job properly. I was not sure about something and said that I am sorry I was a bit confused and been told: yes, you are very confused with a tone I didn't like. The receptionist wanted to finish the phonecall after I said I have another query I wanted to speak about and was talking over me. The practice itself is good however I find it difficult to work with receptionist and it puts me off to ring there, thank you
GP surgery review: milnrow-village-practice
Title: Great access and lovely team
Rating: 5 out of 5
Visited: June 2022
After having some pain for a time, I went to book an online telephone appointment. Booked one no problem, but due to problem, thought I might be better with face to face so I phoned. Friendly answer, I explained why I wanted to see someone, not a problem, I was offered a same day appointment with advanced nurse practitioner. Positive, reassuring consultation. Thank you I know it’s a team effort.
GP surgery review: milnrow-village-practice
Title: An amazing GP Practice!
Rating: 5 out of 5
Visited: March 2022
Excellent service every time at this GP Practice.
The GPs and Nurses listen to you, and the admin staff are friendly and helpful.

The GP has been amazing. I recently had some tests done, and the results were back within one day!  
They were also great with my Mum and Dad whilst they were under their care.

Social Media posts and text messages always keep patients up to date with what is happening.   
All staff are caring and considerate.  
I feel lucky to be a patient with them.
Thank you to everyone who works there.
:)
GP surgery review: stonefield-street-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: April 2023
Had a minor op which was superbly done by very efficient staff. I would give maximum stars for this practice over the many years I have been with them.
The ones giving one star moaning about waiting times should go to A&E if it’s that urgent and spend the day waiting to see a very overworked staff. I’ll wait my turn at Stonefield St Surgery.
GP surgery review: stonefield-street-surgery
Title: Reception Staff and GPs are great
Rating: 5 out of 5
Visited: January 2023
My son was poorly, ran up at 8am, I was 8th in the queue and within 5 minutes my call was answered. The receptionist was helpful, they managed to get me an appointment for 10am. Was seen precisely at my appointment time, GP reassured me with regards to the problem and we were out in 10-15 mins. Every time I have called for an appointment I have been given one same day or within a reasonable time frame. I work for the NHS and know how difficult the pressures are on NHS staff. The staff and GPs are all great. They all do whatever they can for the patients. Thank you
GP surgery review: stonefield-street-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2022
In my experience this is a very good practice. Yes the phone waits are frustrating, yes appts went to telephone most of the time during Covid but this has been a global time of extreme pressure. But I have always been able to see a GP and have been able to see who I want if I’m prepared to wait. The reception staff are friendly, the doctors are caring and they have changed to face to face appts also now while many other surgeries haven’t. Telephone appts are very convenient particularly for people who work.
GP surgery review: stonefield-street-surgery
Title: Waiting Times
Rating: 1 out of 5
Visited: August 2022
Current advice is ring daily at 8am to see if you can get a same day appointment, to book an appointment it will be about a 6 week wait.
GP surgery review: stonefield-street-surgery
Title: Mixed feelings but good today:-)
Rating: 3 out of 5
Visited: August 2022
I have had challenges getting timely appointments with this surgery over the last couple of years but today, I called and they offered me a telephone appointment same day.  Good result!  I'll be on a waiting list now for minor surgery but both the reception service and the doctor were understanding, patient and kind when speaking to me.  (I just wish they would change the answer message on the phone as it is upsetting to think you cannot get an appointment).
GP surgery review: stonefield-street-surgery
Title: You are not welcome to call this practice
Rating: 2 out of 5
Visited: August 2022
All practices are under pressure but for some reason this practice adopts a very disturbing welcome message that says if you are looking for an appointment the waiting time is more than one week and that this appointment will only be a telephone appointment at which the doctor will decide if you need a face-to-face.  This has been true of all my appointments and I worry tremendously that if I did need a face to face for an infection or something, the help simply would not be there.  My experience of the hospital has been a 12 hour wait for an ambulance and then being left in a waiting room for a further 8 hours before being brought home untreated and with severe dehydration due to no drinks being offered to me, so I dont even have the option of going to a hospital.  This is wrong and I have no option but to look for a surgery that will at least give a more welcoming message when calling.  My last call to the practice was today and after the initial horrid message I was connected to a very helpful and considerate lady.  I only wish they would change that vile message.
GP surgery review: stonefield-street-surgery
Title: No appointments
Rating: 1 out of 5
Visited: August 2022
Called on 15 August, first appointment available for face to face with GP 12 September or phone consultation 5 September. Had to call 111 who got GP to call me, then asked to attend for blood and urine tests. Called again on 17 August for test result and asked the receptionist if I could speak with a GP or could a GP call me as I had deteriorated the receptionist said no I could not speak with a GP and no GP would be able to call me back. Had to call 111 again this time 111 GP told me to attend Urgent Care without delay. Fast tracked at Urgent Care put on a cocktail of IV antibiotics admitted into hospital 5 days later still in hospital. Since the pandemic this surgery appears to have forgotten about its patients.
GP surgery review: stonefield-street-surgery
Title: Started well
Rating: 2 out of 5
Visited: July 2022
I couldn't fault this practice until Covid came along. Since then getting an initial face to face appt with a GP isn't an option. The majority of other practices have reverted back to initial face to faces so why aren't you? Secondly, the new building for the practice is coming along nicely, I only hope for the patients sake it isn't going to become Stonefield St & Milnrow Village Practice call centre.
GP surgery review: stonefield-street-surgery
Title: Very poor
Rating: 1 out of 5
Visited: June 2022
All appointments still done by telephone and refusing face to face. Despite saying there is a 1 week wait it took 3 weeks to speak to a gp and 2 1/2 weeks to see a nurse. Can take several days to get through on the phone!
On several occasions have lost samples or sent them for the wrong tests. 
Reception staff generally very unhelpful. 
When the consultants secretary is saying how rude and unhelpful they are you think they’d know there was a problem, but they seem not to care.
GP surgery review: stonefield-street-surgery
Title: Random Phone calls
Rating: 2 out of 5
Visited: June 2022
if you want to speak to a doctor who wants to help, go somewhere else. this practice provides phone calls from random "doctors" who dont have a clue who you are or what your problem is.  
You wait 2 weeks for a phone call, only to get a hurried conversation with somebody who wants you off the line as quickly as possible. You are treated like an inconvenience and ultimately get nowhere, leaving you back at square one needing to phone for an appointment hoping the next "doctor" will have taken the time to read your notes and actually try and help. 
Prepare to be disappointed
GP surgery review: fairfax-group-practice
Title: poor service and poor communication
Rating: 2 out of 5
Visited: December 2023
Trying to get an appointment for a Coil removed and a new one inserted. You cannot get a straight answer from the reception, keep being told the wait is 3 months, today they told me they only hold the clinic every 2/3 weeks, they never said that 3 months ago. 
I even got told I could call the sexual health clinic in Bury as there waiting times would be better, only to be told this isn't the case. At least they told me 6 to 8 month, where as Fairfax Group just keep saying your on the list
GP surgery review: fairfax-group-practice
Title: Perfect (but busy :( not thier fault ♡ )
Rating: 5 out of 5
Visited: September 2023
This GP practice has been nothing but perfect. They have been treating me, and my perants for years, even centries you could say and now hopefully soo the next generation of my family. I have nothing but the upmost respect for the care and patience and their treatment.

It is a small GP practicr and they truely give it their all regardless.

However, the goverment has underfunded it and so it is unfortunate that it is small. It would be amazing if this beautiful place would build bigger and have more staff to cater to thier high demand.

If anything, they were the sole reason and inspiration for my path to work in the field of diagnostics and help the team (to give back in a way ♡)

Thank you so much!!

Note: as mentioned it is a small GP, and most of the lower ratings are mainly due to being fully booked as there is no room, however urgency is prioritised which is appreciated.
I thank you reception and I thank you Drs
GP surgery review: fairfax-group-practice
Title: Poor, inefficient service and process
Rating: 1 out of 5
Visited: June 2023
Called up to request a repeat prescription, left it a week before going to the pharmacy and it hadn't even been actioned by a GP. Requested it to be actioned and that it would be ready the next day, but the exact same thing happened again. Wasted over an hour of my time trying to get this prescription and I'm still no closer. The practice needs to take a long, hard look at their internal processes.
GP surgery review: fairfax-group-practice
Title: Phoning at 8 am
Rating: 3 out of 5
Visited: May 2023
The surgery has asked me to phone in at 8am to book an urgent telephone GP consultation for my Dad, who is 96. I phone on the precise dot of 8 am and am told you are so busy I need to book a call back when I am number 1 in the queue. How on earth do so many other people get ahead? The system is hopeless and my poor Dad would never manage it himself. How do other elderly people cope without someone to do this for them? My question is serious.
GP surgery review: fairfax-group-practice
Title: Shocking
Rating: 1 out of 5
Visited: January 2023
Takes over an hour to get threw. Then when you get to the surgery your waiting over an hour after your appointment because there running that behind. When you get into the doctors you are rushed and litterally in there less than 5mins.
GP surgery review: fairfax-group-practice
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: December 2022
It is impossible to get an appointment. Even if you get through the archaic appointment system, you will be told the practice only takes appointments for medical emergencies, children and the elderly. I was told to go to an urgent care centre (Manchester Royal Infirmary) for what should be a routine appointment.
GP surgery review: fairfax-group-practice
Title: Appointment system is diabolical.
Rating: 1 out of 5
Visited: November 2022
Can't get an appointment. I just spent forty five minutes repeatedly dialling in to get an engaged tone each time and have now given up. This happens every time. The appointment system is ludicrous, can only book on the day from 8am to then be told there are none left by the time somebody answers and told to try again the next day. This does not work if you have a job, but they refuse to even contemplate this.  I haven't managed to get an appointment in over 5 years so wait and see if things get bad enough and if so end up using the out of hours gp service elsewhere or go to hospital. Completely pointless gp surgery. They find the time to send text messages for vaccinations though. Their one good point is that they usually find time for children.
GP surgery review: fairfax-group-practice
Title: Very poor service
Rating: 1 out of 5
Visited: November 2022
The medical service at this practice is unavailable for people who work. There is no possibility to book an appointment in advance and plan day off when you need review in long term medical problems. I called four days in the row and I could not get an appointment as my problem is not urgent, but I still have to call back again next morning which are my working hours and I am not able to do it when I am at work. At the time of my break all appointments are already taken. I ran out of medication and I had to stop my treatment what of course is not beneficial for my health. I am very upset about how I am treated in this practice.
GP surgery review: fairfax-group-practice
Title: Constant background noise on the phone lines
Rating: 2 out of 5
Visited: October 2022
Every time I call to book an appointment, which I have to do regularly to book a routine appointment with the nurse, it takes a ridiculous amount of time to get through the spiel at the start of the message. Then once I do get through, all you can hear is the staff in the office talking about their latest holidays and what items they have bought. I recognise that the teams must be busy, but it doesn't appear so when this is what you can hear every time. I recognise people deserve a break and to talk in work, but it's not professional when you can hear the items someone has bought for their holiday and the different colours they have!
GP surgery review: fairfax-group-practice
Title: Telephone appointment
Rating: 1 out of 5
Visited: August 2022
I was promised a telephone consultation between 9 and 12 today. It’s now 5pm and no call despite mentioning my concerns over my own mental health. Disgusted with this lack of service
GP surgery review: greyland-medical-centre
Title: Appalling service
Rating: 1 out of 5
Visited: September 2022
My wife was due a post natal checkup and the practice just kept delaying it so long we had to do it privately just to make sure everything was ok. Added to that they cancelled our daughter's vaccination round the day before with no excuse whatsoever just to rebook it for 3 days later and then tell my wife it was actually her exam what was booked. 

More than once the receptionist has been rude on the phone and in person when she could just give people information without needing to be rude about it. We're moving away so won't be using it anymore but would definitely be considering a new practice if we were staying in the area.
GP surgery review: st-gabriel's-medical-centre
Title: Avoid
Rating: 1 out of 5
Visited: June 2023
Leaving this practice as they are happy to leave you in pain forcing us into using other services such as 111. Good job I did as the fantastic doctor at bardoc said it was a good job I came in. They are very quick to call and apologise when they have realised they made a mistake but it is a common thing here. They just will not see people face 2 face. 
My child has also needed a gp and had to wait 2 days for someone to answer the phone to then tell me "sorry but we close soon ring 111" 

Disgraceful I have been registered here since 2005 and since covid this place has become unprofessional and dangerous
GP surgery review: st-gabriel's-medical-centre
Title: response great
Rating: 5 out of 5
Visited: May 2023
I am new to the practice.    Receptionist very welcoming and gave clear instructions how to access system.
Rang with problem.    Doctor rang back in a couple of hours.    After discussion she suggested I come into surgery for consultation.    Very helpful
GP surgery review: st-gabriel's-medical-centre
Title: Worst GP to go to for an urgent appointment
Rating: 1 out of 5
Visited: May 2023
Called them for a gp appointment got told to go on bot chat these went on for 3 days and today I ended up in urgent treatment centre. Ministry of Health really needs to do an audit on this gp practice less of a gp and more like a pillar to post call centre. I told the receptionist that I need to be seen as the area is in a sensitive place on Monday and they told me to ring back if there was any availability for Wednesday. So I waited and the area got worse and then I called on Wednesday they asked me to put a request on askmygp third time which didn’t help. I highly do not recommend this gp to anyone who requires medical attention.
GP surgery review: st-gabriel's-medical-centre
Title: Awful service
Rating: 1 out of 5
Visited: June 2022
Despite reaching out on ask my gp as required I didn't hear back until the surgery was closed. Day later I am still waiting for a call back. This is a regular occurance. It seems the surgery is oversubscribed and very few available Doctors day to day. Its impossible to get appointments and it seems Dr's are reluctant to see Patients face to face since Covid hit over 2 years ago.
GP surgery review: st-gabriel's-medical-centre
Title: Services gone downhill
Rating: 2 out of 5
Visited: March 2022
Although this used to be a friendly and efficient practise it has really gone downhill. The insistence that patients use askmyGP makes accessing care highly frustrating as it has technical faults and limited capacity. Generally there seem to be very few appointments due to a low number of doctors and there are numerous breakdowns in communication about follow up appointments and referrals
GP surgery review: the-birches-medical-centre
Title: Great care
Rating: 5 out of 5
Visited: July 2023
I have been registered at the practice for the last 25 years and I have never had any issues at all. The nurses are all lovely and so compassionate, they are a credit to the practice. There are so many more options available now for appointments including pharmacists and physiotherapists which helps take the load of the GP's and I have found them both to be really good. I never have an issue with booking an appointment and if I can't get one the same day, which is quite rare, you can be booked in advance for an appointment which is normally within a few days to a week for non-urgent cases. No complaints and you should all be proud of yourselves!
GP surgery review: the-birches-medical-centre
Title: Wonderful staff
Rating: 5 out of 5
Visited: June 2023
All the doctors, nurses and receptionists at the Birches Medical Centre are wonderful. They have helped me massively for all I have needed for my young son, thank you all
GP surgery review: the-birches-medical-centre
Title: Friendly Practice
Rating: 5 out of 5
Visited: May 2023
Have been with this Doctors Practice since 1983....find them to be helpful, friendly, and Knowledgeable...also willing to take time to put nervous patients like myself at their ease...
GP surgery review: the-birches-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Visited the surgery today for immunisations and was greeted by reception as I checked in. Nurse came out and was really welcoming and friendly. The appointment was on time and fast but friendly, next immunisations booked in the room so I didnt need to go back to the desk which made it easier. Overall easy visit and great practice
GP surgery review: the-birches-medical-centre
Title: No concerns
Rating: 5 out of 5
Visited: May 2023
I called regarding a none urgent appointment and was given one for 3 days later which was amazing. The staff on the phone were helpful and I got a text to remind me of the appointment before hand. On the day of the appointment I was seen around 7-8 minutes past my appointment time which I think is great as I know doctors appointments overrun for previous people. The surgery was clean and the doctor helped with my query. I have no concerns or improvements for the practice on my visis
GP surgery review: the-birches-medical-centre
Title: Many problems
Rating: 2 out of 5
Visited: April 2023
2 receptionists are good, 2 nurses are great. Hardly see a doctor usually clinical pharmacist. Main doctor sold practice to bardoc he said the practice is run very badly and to report it. Doctors tell you the very worst scenario before you've even had any tests and put fear in you causing terrible anxiety. Can't get through at 8am and by 9am appointments have all gone, reception say try tomorrow or next day, this is extremely stressful especially for senior citizens. One receptionist was very rude when asked for some paperwork from the hospital yet it was the doctor who told me to ask for it. Only one lady doctor whose very blunt no warmth. Receptionists don't know who some of the doctors are as too many locums. Was kept waiting 45 minutes past appointment time once causing anxiety. Some newer doctors make you feel uncomfortable and are blunt leaving you upset and anxious. Tests get lost or discarded and have to be repeated. Once the toilet was too filthy to use.
GP surgery review: the-birches-medical-centre
Title: Gone to the dogs
Rating: 1 out of 5
Visited: July 2022
Have completely lost faith in this practice, very difficult to get telephone appointment, face to face appointment is non existant, not sure if any GP are employed full time or even part time any more. Letters from hospitals regarding treatment etc not followed up or even looked at. Reception staff are fighting a losing battle. Pre covid the cracks were begining to show but now the relevant care commision need to take a look at this practice which is not giving any service.
GP surgery review: whittaker-lane-med-centre
Title: Lovely Practice
Rating: 4 out of 5
Visited: December 2023
I wanted to leave this review as I do love this practice and have been with them for many many years, when you do manage to get through and book an appointment/speak with the team they are always so helpful and very knowledgeable. I do think the practice has struggled post-covid as booking an appointment now is much harder than it used to be and the AskMyGP system definitely worked better than the current Patient Access App, as others have said, I have yet to see a single day where appointments are available via the app. 

Whilst I do think that the app feature could be improved (it's still definitely easier to ring and be sat on hold to get an appointment) the surgery ha great staff and will get you in and work with you to find a suitable appoitment so I will continue to love and recommend wlmc.
GP surgery review: whittaker-lane-med-centre
Title: Absolutely Useless
Rating: 1 out of 5
Visited: October 2023
I just cannot deal with the incompetence from this practice. You phone in to be told to go onto Patient Access to book your appointment. Go onto Patient Access, then there's no way to book an appointment. Want to book an asthma review or a flu jab? Over a month's waiting time. I've been ill for over a week with what I think is a sinus/chest infection and I've had pneumonia before but this practice simply doesn't care. The nhs's advice? "If your cough persists for more than 3 weeks then phone your gp". Good luck with that, you'll never get an appointment anyway so you might as well just keel over and accept your fate. I also love that they're accepting new patients when they can't even handle the patients they have now.