janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: borough-green-medical-practice
Title: Yeah! Great practise.
Rating: 5 out of 5
Visited: February 2022
I went for my booster jab some time earlier in the year, We were required to wait 15 minutes for possible reactions. There were six of us and we were visited regularly. As we began to talk we all agreed that coming to the surgery at any time is always a good experience.
I have not been for a while, but I am never reluctant to visit. Good atmosphere. Well done, you deserve the high ratings.
GP surgery review: green-porch-medical-partnership
Title: No appointment going 3 year.
Rating: 1 out of 5
Visited: July 2022
Since 3 year have joined this surgery I’ve not been seen by GP. They asked you to come to the front door before 8am still yet you won’t get appointment. They’ve turn walk-in centre to their trash where they dump their patient. 
Can you imagine a 5 years old child having breathing problem after getting to the surgery before 8am still yet no appointment go to walk-in centre. Blood test was done the result did not come back until 4 months after and this was a child blood test.
GP surgery review: green-porch-medical-partnership
Title: 1 month prescriptions backlog
Rating: 1 out of 5
Visited: July 2022
I order my Mum's (in her 80's) prescription online for her each month.  The surgery seems to take ages getting the prescriptions to the pharmacy, but the Pharmacist has so far been kind enough to give us the medications that have run out.  
This month he refused to do that as he has a month's backlog of prescriptions that he has not received from the surgery.  My mother is diabetic and has high blood pressure and at her age this medication is essential.  I tried calling the surgery twice and after hanging on for over an hour, I gave up. I emailed the practice manager but got no acknowledgement and and incorrect out of office email.  I finally got through to the surgery 6 days after prescription was ordered.
I think this surgery gets worse each time I deal with them.  
There is no option left but to change surgeries.
GP surgery review: green-porch-medical-partnership
Title: Inadequate rating - I'm not surprised!
Rating: 1 out of 5
Visited: July 2022
This practice is beyond incompetent. It is impossible to get an appointment. Just today I spent in excess of an hour in the telephone queue just to be told that there are no appointments today - or bookable, what a joke - and that I would need to retry tomorrow at 8am or visit a walk-in centre. It's like getting an appointment with a nurse or doctor is a lottery at this place. There is no duty of care, there is no concern for patients and there is seemingly no improvement being made following the implementation of special measures earlier this year. 

Additionally, when I request a prescription via the NHS app or via email it is never issued to the chemist correctly and I end up paying two prescription fees for the same medication as it is written over two separate prescriptions. Each time I am told it was an error but it reoccurs each time. 

This practice needs to be taken over by a competent person who can manage the 8700 patients sufficiently and provide a reasonable level of service.
GP surgery review: green-porch-medical-partnership
Title: Impossible to get a GP Appointment
Rating: 1 out of 5
Visited: May 2022
I have recently had several medical issues and a referral for blood tests after a private health assessment. I had the assessment done privately as it was proving impossible to get an appointment at this surgery.
The assessment referred me back to the GP for several blood tests.  So far 3 blood appointments have been cancelled and no chance of seeing GP.  You ring at 8 am. But the time you get through (20 minutes later and 50 calls later) - all the appointments are gone.
I have a throat infection and am left with no option but to go to an already overcrowded A&E at my closest hospital.
I find it incredible that this surgery is operating at all.  It has certainly not provided any value for my tax pounds.
GP surgery review: london-road-medical-centre
Title: Unable to discuss concerns
Rating: 1 out of 5
Visited: November 2022
I came to the surgery tonight at 6.10pm on my way home to find the surgery closed although your website says open until 6.30pm which I checked carefully before coming . I needed to urgently discuss my wife as she has just come out of King's college hospital as I have concerns , my wife called today but has ongoing speech delay which makes things very difficult so I wanted to come in and discuss it as I work and difficult to call at 8am which my wife was advised to do , e consult is no good in these circumstances. I E mailed over a copy of her discharge summary as requested. Please can someone call me to discuss this I shouldnt have to be chasing this up.
GP surgery review: apex-medical-centre
Title: Clunky online service
Rating: 4 out of 5
Visited: July 2023
Having had major surgery for bowel cancer, I was obviously facing a considerable period of time off sick from work.  The process of requesting a sick certificate via the online contact form was cumbersome and slow.  ie you are not allowed to request a new certificate until the day after your current one has expired and it took 5 days for a Dr to look at and process the request.  If I had a less understanding employer, this could have caused difficulties with them and statutory sick pay etc.  For long term conditions, surely an element of pre-planning should be allowed ie requesting a new certificate in advance?
GP surgery review: apex-medical-centre
Title: Fantastic surgery
Rating: 5 out of 5
Visited: May 2023
EConsult is quick and efficient as you no longer have to queue. The surgery deals with 3 conditions in my family really well and the team always have time and patience for us all. We feel listened to and understood. Despite the immense pressures put on the NHS in recent years, we feel taken care of. The attached pharmacy is able to answer questions and take the pressure off the surgery too. Thank you all.
GP surgery review: apex-medical-centre
Title: An appointment? What is that?
Rating: 1 out of 5
Visited: May 2023
I would like an explanation as to how a person goes about getting an appointment at this surgery, please.
Rang at 8.30, 6th in queue. 
7yr old with earache.
Waited 43 minutes for a reply.
No appointments available for today.
How can this be?
I was told 5 telephonists and receptionist at window, therefore appointments are booked quickly.  
Do Not understand how 6th in queue, 5 operators and 43 minutes wait. No appointment.
Do Not understand how calls are counted on this ludicrous system. 
43 minutes divided by 5 is around 9 minutes per call - Not in my experience  - they can't get you off the phone fast enough. 
When I said, "How can this be?" I was told that she was unable to discuss the phone system with me! Like it was a state secret for goodness sake!
Or as I suspect just pure inefficient working practices. Getting an appointment at this surgery is impossible - unless you go and queue at the window and manage to be first in line or get your dialling started at  8:29:55 am,  so that your call manages to hit the exact moment they open.
I would like some kind of explanation as to how one gets an appointment for a child in pain, when urgent? Econdult in my experience rarely works. On more than one occasion I have filled out a form only to be told at submission that the surgery isn't taking these! 
So, very frustrating.
GP surgery review: apex-medical-centre
Title: worst practice
Rating: 1 out of 5
Visited: April 2023
I have been coming to this practice since I was a little girl, however, as now I am in my 40s with children, my family has also been coming here, but as the years have passed by, this practice has gone from good, to bad to the worst practice ever in Medway. The practice is not very welcoming or helpful, especially at the reception. You ask them for any sort of help you do not get the help, whether it's face-to-face or via phone. I pay my taxes, we should not be treated like this, this makes me think why should they get paid more when they don't treat their patients well? 

If you have children and are someone elderly, I would not recommend wasting your time on this practice. 

I am now looking for a better service practice.
GP surgery review: apex-medical-centre
Title: Very very poor practice
Rating: 5 out of 5
Visited: February 2023
Since January coming out of hospital I’ve had no help I’ve had to rely on 111 to get me the right medication it’s the 05/07/2023 I ordered medication 8 working days ago still not received anything I have now got no choice but to go to Medway hospital for help been 6 months of trying to get my medication on time every time is a challenge
GP surgery review: apex-medical-centre
Title: Very poor
Rating: 1 out of 5
Visited: November 2022
Receptionists very rude very unhelpful struggling to get help I’m trying to leave this practice I’ve had a bad injury so find it hard to get out to change I’ve had to rely on 111 after hours ski are a hood send
GP surgery review: apex-medical-centre
Title: Great team and practice
Rating: 5 out of 5
Visited: September 2022
I had a very positive experience at this practice today from all those I had interactions with. The doctor gave me the reassurance I needed and answered my concerns in a very calm and empathic way. The information and support given was so useful and helped put me at ease. I appreciate this so much as I know the pressures that GP staff face during these challenging and uncertain times. I can truly say I had one of the best experiences and the team were all brilliant and I would like to thank them. Keep up the great work!
GP surgery review: apex-medical-centre
Title: Poor Practice
Rating: 2 out of 5
Visited: July 2022
I attended the practice for a copy of my records however the receptionist said they do not have any of my information required on checking. My previous medical history at the GP is very limited and had some wrong information of my details. I was provided a very brief summary which was printed out mostly of covid-19 vaccinations. When I asked about my missing medical records and how to get this information as everything was at my previous GP and appears to have not been transferred across; the woman was extremely unhelpful and said there is nothing we can do about my missing medical records and walked away from me.

I'm very disappointed I wasn't supported further with this and actions taken to locate my missing records. I changed my GP 2 years ago to Apex Medical Centre and no concern was taken that information is missing from my records
GP surgery review: apex-medical-centre
Title: Good Practice
Rating: 5 out of 5
Visited: March 2022
Unlike some surgeries, this surgery offers a very good service to patients. The reception staff are polite and helpful and friendly. The Practice Manager has proved to be helpful and willing to go the extra mile to help. I have always found I have been able to get through on the phone lines and most times, when needed, I have been able to get a doctor's appointment. The econsult service works extremely efficiently and is well worth doing. Overall experience today was very pleasant, calm waiting room, Nurse who I saw fully explained procedure and was thoroughly reassuring.  I would fully recommend this Practice.
GP surgery review: apex-medical-centre
Title: Annoyed and frustrated
Rating: 2 out of 5
Visited: February 2022
I received a text from surgery this morning asking me to make an appointment for medication review following my request for blood pressure tablets (they run out at the weekend). I have just called the surfer and after getting through was told I need to phone at 830!
I remember e this time from when my children were small, trying to get through at that time is an absolute nightmare and just when I was leaving for the school run!

Now it's the time I'm leaving for work and I can't be waiting 20 plus minutes (if I'm lucky) for an appointment that day which I don't really want as it means tine off work for a prescription they've told me I need.
Can anyone suggest what I should do please?
This really isn't helping my blood pressure by the way!
GP surgery review: oak-hall
Title: My experience
Rating: 5 out of 5
Visited: January 2024
My diabetes is obviously being monitored closely and I know I can always count on the fact that they call for me when the various reviews fall due.  I have also received very helpful telephone reviews from pharmacists who have been arranged for me by the surgery.  I truly appreciate what the staff (including receptionists, who are always helpful) and doctors, nurses do for me. Thank you all so much.
GP surgery review: oak-hall
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Referral was created super fast so well done. Unfortunately there were no available appointments at either of the hospitals
GP surgery review: oak-hall
Title: Recent Experience
Rating: 1 out of 5
Visited: January 2024
Rude and unhelpful reception staff.  On presenting at the surgery to manually present a prescription request as the new system being incorporated by the practice has removed the ability to order through the app.  

Stood solely for a long while waiting for the receptionist to acknowledge me whilst she tapped away on her keyboard.   Finally she did.  Explained my reasons for being there and that I needed to check when my annual bloods and blood pressure checks were due.  She returned to tapping away on her keyboard and then told me to phone later that afternoon to speak to reception?  I asked if the lady could not look now.  At that point I noticed 2 further people come to reception behind me.  The response I got from reception was a resounding no as she had a queue of people!   I was flabbergasted and my response was ‘you do now as I have stood here for so long’.  With this I told the receptionist to forget it and I walked out. 

 I myself worked for 15 years in GP practices and I have never ever witnessed or heard anything like that attitude from a staff member to a patient.  I have also been a patient since 1991 with Oakhall Surgery.

The Practice Manager seriously needs to look at offering further training to reception staff.
GP surgery review: oak-hall
Title: My experience
Rating: 5 out of 5
Visited: January 2024
I was called back from the automatic system within 20 minutes , I was booked in for examination on the same day. The staff are highly professional and caring.
GP surgery review: oak-hall
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Had blood test - informed by telephone message & text and was called on the time stated. Good experience this time.
GP surgery review: oak-hall
Title: My experience
Rating: 1 out of 5
Visited: January 2024
An appointment was made by the nurse for me with the physio. He informed me that he could do nothing fo me that I needed to see a orthopaedic doctor and the nurse should not have made the appointment. Causing me to lose a half days wages
GP surgery review: oak-hall
Title: My experience
Rating: 5 out of 5
Visited: January 2024
I was able to have a face to face appointment and it was most pleasant because he wasn’t wearing a mask and I could understand every word he said.
GP surgery review: oak-hall
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Felt as if I was being attended to professionally & sensitively. I felt very comfortable. Seen punctually which is an added bonus
GP surgery review: oak-hall
Title: My experience
Rating: 5 out of 5
Visited: January 2024
I was listned to when i spoke about my issues, we had a discussion.
I was shown a lot of emaphy and understanding. 
Medication explained what the tablet  did not just given.
Did not feel rushed and felt like a person that i could talk too.
I thank you for that and not many drs show the time anymore.
GP surgery review: oak-hall
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The receptionist was able to get me an appointment for my Son that day using a doctor at orchard house in Lydd. The only grumble would be the doctor, (Locum, I think)  gave me a form for a X-ray for my son, said I could just turn up at either WHH or Royal Victoria hospital with the Form, went to WHH and was told I needed to make an appointment, luckily they weren’t busy and the outpatient reception asked her supervisor and they booked one there and then, otherwise it would of been a wasted trip to ashford. The Doctor, despite this was very thorough in checking over my Son so no complaints otherwise.
GP surgery review: headcorn-surgery
Title: They have problems
Rating: 3 out of 5
Visited: March 2023
told by pharmacist to see a doctor as she could not help.phoned to get an appointment but told there all gone on the day or book for 5 weeks time which seems a long wait or try again tomorrow for on the day. left it a week tried again told on the day are emergency, asked is it a emergency said yes as do not want to wait 5 to 6 weeks. told doctor will phone and could I send a  picture as doctor will decide if they need to see me ! asked what sort of time doctor will call, told it is on afternoon list but might be between there appointments, so could be anytime ? If this is the case why could I not have had a phone call the first time as you don't see a doctor or even go to the surgery. if your case is an emergency  should you not be at a+e. I look forward to your reply but please do not copy and paste like all your other reply
GP surgery review: headcorn-surgery
Title: Long Long wait
Rating: 1 out of 5
Visited: March 2023
Please can you tell me why I phoned at 11.55 and you have not answered the phone by 16.10 I have had to listen to your music for over 4 hours. You can not describe this as good service, and you can not have anybody answering the phone. you win I've given up after 4 hours and 15 minutes
GP surgery review: headcorn-surgery
Title: Awful practice
Rating: 1 out of 5
Visited: March 2023
Having been on hold for 20 mins, whoever eventually accepted the call cut me off immediately. Called back and I’m now position number 7 in the queue! That will be another 35 mins on hold at least…
A doctor gave me direct instruction to phone back for further urgent testing if some of my results came back clear of infection as I’m experiencing daily symptoms that need to be explored. I’ve had receptionists phone me and tell me I don’t need any further action (not sure she knows more than a Gp) someone offered me an appointment in 7 weeks time. They lost a 24 hour urine sample for me  as it wasn’t labelled correctly so someone disregarded it and didn’t even let me know it had been lost and not sent off to the lab. they dont communicate well at all, they have zero availability - I’ve had to go privately as I simply cannot get the care I need here. 

1 or 2 receptionists are lovely. Some think they know more than the doctor and patient.
GP surgery review: headcorn-surgery
Title: Not very helpful
Rating: 1 out of 5
Visited: February 2023
Phoned up as very concerned about blood in my stools, waited 3 weeks as advised on NHS website, currently got COVID was told no appointments till mid march and can't book for a few days time when my COVID has cleared, really rubbish service
GP surgery review: headcorn-surgery
Title: Dissatisfied
Rating: 1 out of 5
Visited: February 2023
I recently had to take a relative to Headcorn surgery. We arrived early and were surprised to see that the waiting room was virtually empty. As such I asked if the appointment could be brought forward. No, as apparently they were fully booked. During a 45 minute wait three patients were seen, three people walked in to complain that they couldn’t get through by phone. My relative was eventually seen but told that their on going treatment (a regular dressing change) could not be done at the surgery in future, and a copy of a list of walk-in centres was was provided. So now every three days a member of the family has to miss a day’s work in order to drive to which ever A&E walk-in centre appears to have the shortest waiting times and wait on average 4 hours to have a five minute dressing change. Can someone please explain how this makes any sense whatsoever. No doubt this review will receive one of the same cut and paste replies from the practice manager about cutbacks and over demand without actually addressing the reason why that they will not grant such a quick and simple procedure on site.
GP surgery review: headcorn-surgery
Title: Frustrated
Rating: 2 out of 5
Visited: February 2023
I have been trying to get an appointment here for nearly a week been phoning everyday day bang on 8 am lines all busy and been cut of when i eventually get through all appointments gone . I have an appointment booked for phone consultation towards end of march but this does not help me now as i need some medication but have to see a clinician to get it reviewed . Very poor and reception not very helpful either as all they say is keep trying or phone 111 . Shouldnt have to do this as this is my drs .
GP surgery review: headcorn-surgery
Title: Can never get through on the phone for an appointment
Rating: 5 out of 5
Visited: January 2023
I’ve now tried 5 mornings in a row as soon as the phone lines open and it Always just says that the phone queue is full and I will be cut off. It’s the most ridiculous system I’ve ever come across. How do I get an appointment when I can even speak to anyone? I’ve tried the online system also just to get a response to say they don’t offer same day appointments via that system and to call 111. Great let’s waste other already stretched NHS services. This surgery needs to be looked at asap.
GP surgery review: headcorn-surgery
Title: Surgery needs a major shake up
Rating: 1 out of 5
Visited: January 2023
Spent the last year trying to make life easier by changing the way I collect my medication. For months now I have not picked up my meds complete, in spite of ordering them early and giving plenty of time, I am usually told by the pharmacy that the surgery hasn't received them or has not passed anything on to the pharmacy.
 I have changed to trying to collect them from the local chemist, but every time there is a problem, because they have not heard from the surgery or the meds have been sent elsewhere.  I am not blaming the pharmacy as I believe it is the fault of the surgery. Never before have I needed to blame the NHS, as I have the greatest respect for them, but something needs to change, as this surgery are not as efficient as they should be.
GP surgery review: headcorn-surgery
Title: Very poor service
Rating: 1 out of 5
Visited: December 2022
Could not get on the day appointment. Never can. So I walked my daughter into reception as she was crying with ear acne still refused to see her even with blood coming out of her ear. So had to sit in a&e for 10 hours.then prescribed antibiotics with a very bad ear infection.
GP surgery review: headcorn-surgery
Title: Never any appointments
Rating: 2 out of 5
Visited: December 2022
Why is it that surgery’s in the surrounding areas have no problem fitting patients in but at this surgery you can never get a same day appointment? This is despite waiting outside an hour before the surgery opens. Whenever I or one of my friends have been in the surgery there have been no more than 2 or 3 people in the waiting room, so they are hardly over run. It’s seriously concerning when a gps receptionist advises you to go to A&E for a problem that a doctor should be dealing with. This surgery is failing to provide a duty of care to its patients. Where are CQC?
GP surgery review: white-cliffs-medical-centre
Title: excellent sevice
Rating: 5 out of 5
Visited: April 2022
I have had to contact the surgery a few times over the past 2 years and have always had excellent service.  The doctors and staff go above and beyond to help.