janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: st-neots-surgery
Title: Might as well not have a doctor
Rating: 1 out of 5
Visited: November 2022
Appointments can only be made on the day, not in advance.  This means that you have to phone up as soon as they open and hope that you get through before all of the day's appointments go.  If you don't they will ask you to use Push Doctor (in my experience this has been a waste of time - often referred back to my own doctor at the surgery).  Otherwise, you have to try to get through on the phone the next day.  It is a lottery.  Some things require a face-to-face appointment.  A video call just won't cut it.  Forcing everyone in the area to battle it out for appointments on the day is crazy.  There must be a better way to deal with the high demand in spite of whatever staffing/funding issues the surgery may be facing.
GP surgery review: st-neots-surgery
Title: Brilliant care
Rating: 5 out of 5
Visited: September 2022
This surgery has been fantastic in caring for me since I had a serious illness diagnosis last year.  From the receptionists to the nursing staff and the GPs, nothing is too much trouble and i can honestly say they go above and beyond.  Very caring surgery - thankyou for making things that little bit easier
GP surgery review: st-neots-surgery
Title: Still waiting a week later
Rating: 1 out of 5
Visited: August 2022
Brilliant to arrange bloods but where are our G.P's, I've been trying for over a week to get to speak to a G.P. Either can't get in the queue or by the time I get through, there's no appointments left just to be triaged.

Come on you can't keep blaming covid, the rest of the country is trying to return to normal
GP surgery review: st-neots-surgery
Title: appalling service
Rating: 1 out of 5
Visited: July 2022
after having an xray for my hip some 3 weeks ago no-one has made contact with me on attending the surgery for another matter I was told it was abnormal but expected and wouldnt get to see a doctor. I explained I neede to see one and was told no iw ould not get a face to face and that I needed to have a phone consultation and phone at 0830hrs in the morning. Noone answers the phone you cannot get through which I explained. I was at the surgery so book me an appointment and again I was  told no shocking
GP surgery review: st-neots-surgery
Title: awful surgery
Rating: 1 out of 5
Visited: June 2022
can never get through to surgery and when you do have to wait for a week for a phone call, unable to see a doctor for years
GP surgery review: st-neots-surgery
Title: very good. helpful people
Rating: 5 out of 5
Visited: May 2022
I think the personel at this surgery are the best. always a helpful receptionist, backed by dedicated behind the screen super-hero's, thank you all many time over.
GP surgery review: st-neots-surgery
Title: A Life Saver
Rating: 5 out of 5
Visited: May 2022
I am registered at St.Neot's surgery. Although it can be difficult to get an appointment I want to thank my GP. Nurses and staff. In May 2022 I presented with symptoms that, if my GP hadn't refered me for fast-track cancer screening would have possibly led to my kidney cancer remaining undiagnosed. Thank You and to the amazing NHS in general.
GP surgery review: st-neots-surgery
Title: Poor practice
Rating: 1 out of 5
Visited: March 2022
Not great experience. First dealt with push doctor 3 times and got no where with my condition saw my gp a year ago and then still couldn’t resolve the issue 6 months later and been referred to NHS and been waiting another 6 months already to be seen. Keep going around in circles between the doctors and NHS each saying different things and finding it so hard to get an appointment or speed the process up. Been suffering for a year now and still not come to a solution of what the problem is I’m getting, keep referring me to a push doctor but it’s useless
GP surgery review: claremont-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
My appointment was easy to make, on time with polite professional service. The nurse explained every to me, made me feel comfortable. She was so professional I hardly felt the needle go in. I highly recommend this practise.
GP surgery review: claremont-medical-practice
Title: Very efficient
Rating: 5 out of 5
Visited: September 2023
Excellent service and response from all sectors at Claremont Medical Practice.
Very helpful and efficient when telephoning and arranging appointment
GP surgery review: claremont-medical-practice
Title: All 3 great practice's .
Rating: 5 out of 5
Visited: August 2023
Everybody was very helpful and courteous. Listened, advised, and refered to my GP.who advised on problems I was going through.Thankyou.
GP surgery review: claremont-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
B12 injection, blood pressure & blood test all performed painlessly, in a friendly welcoming atmosphere.
GP surgery review: claremont-medical-practice
Title: Very helpful, excellent service.
Rating: 5 out of 5
Visited: August 2023
A sudden non-emergency health problem with which I needed assistance was reported at ca, 14.30, by 16.00 I was seeing the most professional and understanding paramedic and getting all the help I 
needed . Finally signed off by duty doctor.
A very fine experience - Most impressed.
GP surgery review: claremont-medical-practice
Title: Great apppintment
Rating: 5 out of 5
Visited: August 2023
The practice nurse was completely on the ball. Nephrology at rde had overlooked me, she contacted them and by the time I got to my car I received an appointment by text
GP surgery review: claremont-medical-practice
Title: Complete satisfaction.
Rating: 5 out of 5
Visited: July 2023
Even if I have very short time during the face to face appointment in the end I have had everything what I needed. I fully recommend this practice to enyone mowing to the Lympstone area.
GP surgery review: claremont-medical-practice
Title: Very impressed
Rating: 5 out of 5
Visited: July 2023
So impressed by the Receptionist taking my call and the Nurse (Phlebotomist).
I required a blood test to monitor my Colorectal Cancer.
Because if pressures on Staff I was fully expecting a long wait. I was seen the next day.
Many thanks.
GP surgery review: claremont-medical-practice
Title: Good service and advice
Rating: 4 out of 5
Visited: July 2023
Seen promptly nice and kind attitude with helpful advice. Getting appointments is usually difficult when phoning into reception.
GP surgery review: claremont-medical-practice
Title: Minor surgery
Rating: 5 out of 5
Visited: July 2023
The procedure to remove a skin tag was quick and easy. No pain,didn't feel anything and completely successful.
GP surgery review: imperial-surgery
Title: Fantastic surgery
Rating: 5 out of 5
Visited: December 2022
Staff very professional and always treat me with respect and dignity. We are always greeted warmly with polite and courteous reception staff and the doctors are so lovely treating us with warmth and care. We are never felt to be time wasters or a problem and are never rushed.  I can not recommend this practice highly enough.
GP surgery review: imperial-surgery
Title: Great Drs.
Rating: 5 out of 5
Visited: August 2022
I lived in Exmouth from 2017-2022.
Had 4 different practices through moving around and Imperial was by far the best. I just wish my daughter could register there, she has tried.
GP surgery review: the-blandford-group-practice
Title: Unacceptable service provider
Rating: 1 out of 5
Visited: September 2022
I have just spent over an hour on hold, listening to an automated message telling me to stay on the line to make a booking. Funnily answered and told that appointments are released on a Monday and to call back then. This is totally unacceptable, as I work in a school I cannot make a call during my working day. I have tried e_consult and never receive a response. The practice should be utterly ashamed with the lack of clinical provision offered!
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Very helpful practice
Rating: 5 out of 5
Visited: September 2022
Both my husband & I have had two occasions recently where we needed to see a G.P. & we called at Shelley Manor early in the morning & were given appointments the same day. Both of us were very satisfied with the treatment. We have recommended our family to use this practice.
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: September 2022
I have injections every 3 months always very pleasant and caring I always get my appointment on time medication spot on. The reception team are very helpful any queries they will find out for you
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Remarkable and responsive service
Rating: 5 out of 5
Visited: September 2022
I was in a bit of a panic as I had an infection and was leaving to go on holiday that evening. They prescribed the antibiotics and got them dispensed the same day. Marvellous.
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: A brilliant practice
Rating: 5 out of 5
Visited: September 2022
Having had a challenging year with an accident injury in September 2021 followed by surgery in November then being diagnosed with cancer at the start of 2022 I cannot fault the care and professional support by all the staff at Shelley Manor Medical Centre. They helped me get through the worst period of my life. Always responsive and willing to go that extra mile to help. Thank you all.
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Excellent practice.
Rating: 5 out of 5
Visited: September 2022
Popped into the Surgery in the morning and appointment arranged promptly for afternoon.
Was seen by Nurse Practioner for two matters,
the latter of which resulted in us nipping up to see a Doctor.
Marvelous service!
Thank you to all the staff.
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Efficient friendly service
Rating: 5 out of 5
Visited: September 2022
I’ve always been able to book an appointment in a timely fashion & staff are professional & friendly
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Disappointed
Rating: 1 out of 5
Visited: September 2022
I attended for my visit today and was told it had been cancelled.  I had not been informed.   The receptionist didn't apologise. She obtained an appointment for me, late, and I missed work because of it. And I work for the NHS myself.  The doctor was offhand and uncaring.  Not interested in me at all. Depressing.
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Great service from clinician
Rating: 5 out of 5
Visited: September 2022
I was suffering from an ear ache, arranged an appointment with a clinician the same day. She diagnosed an infection immediately and sent a prescription directly to the adjoining pharmacy. Cleared it up in a few days.
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Caring Doctors
Rating: 5 out of 5
Visited: September 2022
I have always received a good service from both the doctor's, medical professionals and the practice support staff. 
Everything is explained and all avenues are explored, when dealing with my health issues. I am never talked down to.
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Good Doctors
Rating: 4 out of 5
Visited: September 2022
I phoned the surgery to get an appointment with a lady doctor and was given an appointment four weeks ahead . On thinking about what was wrong with me, I decided I would like to have  a telephone conversation with a doctor and was told I couldn’t have one until three weeks time. Then I had to explain to the  receptionist, in detail, why I wanted some advice sooner and was given a next day appointment.  The Doctor was extremely helpful and put me at my ease. So my review would be that once you get past the receptionist the Doctor is great.
GP surgery review: the-panton-practice
Title: Very unhelpful
Rating: 1 out of 5
Visited: October 2022
Have been registered with the Panton practice for a while now and have 2 children under 5 registered also. The reception staff are always so unhelpful and unkind. You are not allowed to book an appointment even for a young child without repeatedly filling in an online consultation, which takes over a day to come back to you. My child has had a repeated problem which is now affecting him at school and the reception team are not willing to help in any way. I am extremely disappointed with their lack of care and support and would urge the Panton practice to review who they employ. Employees of a dr surgery should have a certain level of empathy.
GP surgery review: the-panton-practice
Title: Helpful receptionist
Rating: 5 out of 5
Visited: October 2022
Today I had a problem with the e-consult. I emailed and had brilliant,instant help from the receptionist, who I can name if allowed? Appointment sorted (admittedly a wait but nowadays that:'s normal)
I have been at this practice for 25+ years and rarely had cause for complaint
GP surgery review: the-panton-practice
Title: Shocking
Rating: 1 out of 5
Visited: June 2022
This practice should be closed down.  I have a repeat prescription through them and each month I dread it.  I complete the online request form.  Nothing happens.  I call the practice and sit in the queuing system.  Eventually I am put through to the famous prescription team which is an answer service.  I call again and queue for a reply.  I’m told the doctor will be sent a message.  Nothing happens.  Usually I manage to get my tablets in 3rd or 4th time of asking.  Heaven help anyone who can’t stand over these inefficient people as I still can.  I have nothing good to say about the Panton Practice and will be leaving soon.
GP surgery review: the-panton-practice
Title: Hopeless at listening, good at ill informed instructing.
Rating: 1 out of 5
Visited: April 2022
Not sure what the doctors do. Always pushed over to nurse. In my case showed no knowledge, failed to listen and told me off. I’m leaving this SAD practice.
GP surgery review: the-panton-practice
Title: Like being given the cold shoulder? Come in, have a seat.
Rating: 1 out of 5
Visited: February 2022
Incapable of identifying the levels of urgency and prioritizing urgent referrals. Unsympathetic and inefficient receptionists. 
Just look at the other reviews about this practice on this site. This is an NHS site and they haven't even bothered to respond to the reviews. Oh, I apologize, they have responded to...one positive review.
GP surgery review: the-panton-practice
Title: Pathetic
Rating: 1 out of 5
Visited: January 2022
Unresponsive, Doctor is great - that is if you can eventually get to see him. Administration pathetic. Non responsive to emails, cannot get through by telephone . Emails ignored. Referrals ignored. E-Consult’s cannot be submitted the night before. Has to be in their office hours.  Cannot see why you cannot submit an E-Consult the night before.  Not everyone who is employed has access to employer internet and not everyone is comfortable with a small screen on a mobile to do it after 8am the next working day. What more can I say. Totally out of touch with customer needs.
GP surgery review: christchurch-medical-practice
Title: Cannot get a phone appointment
Rating: 2 out of 5
Visited: December 2022
Desperately need an appointment with the physio, as I need another steroid injection for my knee.I am in agony, but just can't get a reply on appointment line. I was number 4 in the queue today, but after an hour only got to caller number 3. Something must be wrong with the system.
GP surgery review: christchurch-medical-practice
Title: Awful practice
Rating: 1 out of 5
Visited: November 2022
Takes a minimum of 45 minutes to get through to this practice. When I finally did get through around 9.30am, I requested an urgent appointment for my daughter. They sent me to Bournemouth out of hours GP service. It was not out of hours. Why are they not seeing own patients? Felt embarrassed at hospital as they were so busy. They said not to worry, this practice do this a lot. If it had been for me, i would have given up long before trying to get an appointment. In fact, i have needed to speak to a dr for a while but am so put off using this practice. I am going to leave, they clearly cannot cope with the number of patients they have.
GP surgery review: christchurch-medical-practice
Title: rude receptionist
Rating: 2 out of 5
Visited: September 2022
I requested a doctors appointment and told none were available. The receptionist asked me about my symptoms. I am uncomfortable giving private medical information over the phone to a non medically trained staff member especially as she cant advise me. When waiting in reception I have over heard very private conversations as the receptionist is speaking very loudly and openly in front of a queue of patients including identifying data such as name address and complaint.  Most of all the receptionist was incredibly rude insensitive and sharp and confrontational intimidating and I did not want to continue the call with her ( 28 September 2022 11am)
GP surgery review: christchurch-medical-practice
Title: Helpful and friendly
Rating: 5 out of 5
Visited: August 2022
I rung up early in the morning and spoke to a very helpful person who managed to book me in on that same day. When I arrived everyone was friendly and attentive and I was called into my appointment early. The nurse was knowledgeable and seemed to really care about my health. Thank you to everyone for an excellent service.
GP surgery review: christchurch-medical-practice
Title: Good Healthcare staff... once you get through...
Rating: 3 out of 5
Visited: August 2022
The queue time on the phone is beyond ridiculous... anything up to 90 mins to speak to a receptionist and I've tried different times of day.  Once through staff are very good and helpful. The roll out of the covid jab was well done there, and repeat prescriptions are easy.  It is just that initial bit when you need to speak to someone is awful.
GP surgery review: christchurch-medical-practice
Title: Terrible, uncaring
Rating: 1 out of 5
Visited: July 2022
No compassion.  No face to face appointments for months.  Even when you're seriously ill you're made to feel a nuisance
GP surgery review: highcliffe-medical-centre
Title: Lovely doctor
Rating: 5 out of 5
Visited: May 2022
I visited today and was seen by a different doctor that I have not seen before. What a lovely doctor. He was very caring and informed me in detail about my problem and gave me the options that could be available now and in the future. He really put me at ease. It would be lovely if he was a permanent member of your staff.
GP surgery review: highcliffe-medical-centre
Title: Unhelpful & unavailable
Rating: 2 out of 5
Visited: April 2022
I called today after waiting until I finished work to call to make either a phone or in-person appointment. I waited 45 minutes after trying to call 3 times to which I was hung up on. I asked for a phonecall as I said I understand they’re busy and a call may suffice in the first instance. She told me the next phonecall available would be the 26th of April and the same for an in house appt. It’s ridiculous that a phonecall couldn’t be made before this and the lady speaking to me proved unhelpful and quite uncaring to be honest with a ‘so do you want the appointment or what?’. Really unhappy with the service from a place that meant to ‘care’ about patient wellbeing. Left me feeling quite upset and a little confused as to what to do.
GP surgery review: highcliffe-medical-centre
Title: Simply the Best...
Rating: 5 out of 5
Visited: March 2022
Can't rate these guys high enough. Yes, sometimes it takes a while for the phone to be answered, but so what, put it in speaker and get on with life. 
Once you speak to someone however they are always helpful, same day call-backs and indeed same day face to face appointments if necessary. 
These are busy people, times have changed in my opinion for the better. If I can get an answer over the phone, why do I need an appointment. 
Keep up the good work, you're doing well
GP surgery review: highcliffe-medical-centre
Title: Unable to contact
Rating: 1 out of 5
Visited: January 2022
I spent over one and half hours on the phone and hung up because I need to work. Not good enough. I am unable to say if the doctor is good, because I have never seen one. My last visit, I was seen by a nurse and was given an appointment for an x-ray for one knee. Both of my knee's have a problem.
GP surgery review: ammonite-health-partnership
Title: Great support
Rating: 5 out of 5
Visited: January 2023
I have had the benefit of the amazing support of a young GP who is soon leaving the practice for pastures new, but has been so warm and approachable, supporting my family with ongoing health issues during difficult and challenging times, often going way beyond the call of duty. I will miss his empathy and caring approach, my son and I have felt very well looked after in his care. 
I also want to add that the reception, admin and e-consul  staff have also been fantastic, very supportive and getting matters resolved, often working in the face of adversity in these challenging times. 
Thank you so much. You make a difference.
GP surgery review: ammonite-health-partnership
Title: Quick and efficient response to e-Consult
Rating: 5 out of 5
Visited: January 2023
Did an e-Consult this afternoon. Practice rang within two hours offering an appointment with an Advanced Nurse Practitioner twenty minutes later. Clear plan made for medication to deal with the issue, and instructions about what to do if medication doesn’t help. Thank you.
GP surgery review: ammonite-health-partnership
Title: Fantastic service
Rating: 5 out of 5
Visited: January 2023
E consult at 08.30, GP thorough phone consultation at 10am and picked up prescription later that day. Faster than an appointment and so relieved to be able to start medication immediately. Many thanks to all.
GP surgery review: ammonite-health-partnership
Title: good prompt response
Rating: 4 out of 5
Visited: January 2023
I completed an econsult at the end of the working day and a GP responded before 9.30am the following morning prescribing me appropriate treatment. I didn't need to take time off work for an appointment and it was dealt with effectively and efficiently. Very good.
GP surgery review: ammonite-health-partnership
Title: Emergency help
Rating: 5 out of 5
Visited: December 2022
I was in pain due to a urinary infection and the 2 members of reception staff I spoke to were very kind and helpful. I successfully was referred to a doctor and got a prescription.
GP surgery review: ammonite-health-partnership
Title: Cancelling an appt
Rating: 3 out of 5
Visited: November 2022
I want to cancel my GP appt for Tuesday 15th November.  I have spent 50 mins on the phone to try to do this in the afternoon and this morning when I phoned it said I was number 30+ so I gave up. Please cancel the appointment.  There is no option available to do this online.