janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-manor-surgery
Title: Terrible practise. Used to be great
Rating: 1 out of 5
Visited: December 2022
Previously I’ve had only good things to say about the practise (except for that one person at reception which has to be one of the most unsympathetic people I’ve ever heard when she speaks to people) but have now felt the need to leave a review because their services are becoming terrible. 

My last interaction I spent 3 days calling trying to book an appointment because there is no queuing system on their phone lines any longer. There used to be. And given you can’t get through in the appointment window you are just asked to call back again the next day and this keeps going. When I did get through and tried to raise that issue they were quite abrubt in shutting me down making it completely clear that was my problem now did I want an appointment or not. And I would have to wait days for it. 

Did my blood work. Which unfortunately was messed up in lab which I was notified of via text.  I will have to call to make an appointment again. Been trying for 50 minutes. Window about to end. So getting the care I need is becoming impossible.
GP surgery review: the-manor-surgery
Title: Fantastic Service
Rating: 5 out of 5
Visited: December 2022
Really caring - always see my little one when I’m concerned and really listen to issues. No hassle referring when needed. Great text service for booking blood tests so it’s fast and easy.
GP surgery review: the-manor-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
Over many years  I have found all the doctors helpful and caring and sent me for tests when required.I am under a oncologist at city hospital I have a daytime nurse and 24 hour helpline and and manor surgery to back me up I could not wish for better treatment. I believe in the NHS in Nottingham some of my friends in other counties are not so lucky with doctors appointments as I am. I am very grateful for the care and attention I have received Three cheers for NHS
GP surgery review: the-manor-surgery
Title: A truly outstanding practice - the epitome of excellence
Rating: 5 out of 5
Visited: December 2022
Having called Manor Surgery to speak to a doctor about a concerning, cyst-like facial pimple soon after 8am today, I was called back within 90 minutes. Aware of their brilliant triage system, I had a photo prepared but was amazed to be asked if I could drop by 'now'. I was seen immediately and, within minutes, Dr Mannion had completely put my mind to rest.
This was no 'one-off' - it simply echoed several recent outstanding patient experiences I and my family have had with other doctors in this exemplary practice. Most people are inevitably apprehensive at needing to see a GP, but they shouldn't be here; the atmosphere is so welcoming, caring and supremely professional that reassurance or necessary action is as instant as it could possibly be. 
I always try not to burden my GPs with trivia but sometimes there's simply no substitute for being checked out by an expert, especially in circumstances (like today) when I'm genuinely unsure of what is or isn't 'trivial'. I've never been made to feel guilty or a time-waster here, and nothing seems too much trouble. 
It may seem ridiculous to think that someone might actually enjoy a visit to their GP practice, but at Manor Surgery it's almost true! In a nutshell, their patient care and consideration is truly exemplary. I thought it was 30 years ago, but it just seems to keep on getting better and better. My family is so fortunate to be able to call upon these brilliant professionals and to know that - whatever the outcomes - we are totally confident of being in the safest and most caring and conscientious of hands.
Thank you all so much for today's and so many other personal instances of both medical and human excellence!
GP surgery review: the-manor-surgery
Title: Exemplary practice
Rating: 5 out of 5
Visited: December 2022
I have been a patient at this practice for many years and have always found it good. However my experience over the past year and a half in particular has been exceptional. I was quite ill in February 2021 and admitted to hospital with an autoimmune condition. My care by the practice since my discharge a month later has, I think, been exceptional. The pleasant and courteous reception staff, the management of the vaccination and flu clinics (with minimal queuing and a welcoming atmosphere) and the professional care of the nurses and doctors have contributed greatly to my continuing progress. I’ve had a range of issues to contend with in the last year and never have I been made to feel I am 'a bother' and I have always had a phone consultation or in-person visit within a very acceptable timescale. Professionalism and kindness seem to be their passwords. I would thoroughly recommend the practice to others.
GP surgery review: the-manor-surgery
Title: Outstanding service
Rating: 5 out of 5
Visited: December 2022
As ever I received excellent service via phone today.There never appears to be a rush and even phone consultations demonstrate a very human approach.
GP surgery review: the-manor-surgery
Title: Bad Practice
Rating: 1 out of 5
Visited: November 2022
I have been unwell for the past 3 weeks and I have to the hospital more than 6 times - However, the GP have not been able to provide drug prescription or review the past medical documents that I submitted for over a week. They also said I would be likely scheduled for a blood test but no communication has been made to me
GP surgery review: the-manor-surgery
Title: Brilliant service
Rating: 5 out of 5
Visited: November 2022
Thank you to the reception staff and the doctor for being so quick, efficient and friendly and seeing my son within a couple of hours.  We are really fortunate to have such an excellent example of the NHS in our community.
GP surgery review: the-manor-surgery
Title: Outstanding practice
Rating: 5 out of 5
Visited: October 2022
Since moving to Manor earlier this year, we have been delighted with their services.  The receptionists respond in a positive and helpful way, and the medical advise received has been offered by Doctors or nurse practitioners who listen and have adequate time. The NHS can be proud if the standards that they set
GP surgery review: wellington-medical-practice
Title: Need more staff to answer phones
Rating: 1 out of 5
Visited: September 2022
Trying to get through to wellington medical practice in a reasonable time is virtually impossible.  It is regularly more than an 30 minute wait on the phone lines.  Just employ more people to answer calls!!
GP surgery review: wellington-medical-practice
Title: Menopause
Rating: 5 out of 5
Visited: August 2022
Rang on Wednesday lunchtime & after a 15 minute wait was answered by a friendly receptionist who took down my details, asked why I was calling & asked for a brief outline of my reason for calling. I was asked to hold, within a couple of minutes I was told that I would receive a call later the same day.
Late afternoon I received a call from one of the Nurse Practitioners.   They introduced themselves, knew I was calling for help with my menopause symptoms & asked me to elaborate to enable them to give me the best guidance.  After a few more questions I was told there would be a prescription waiting for me at a local pharmacy, the Nurse Practitioner went into detail about the medication, how best to use it, possible side effects etc. I wasn't rushed or made to feel I was an inconvenience & was advised if there were any problems after starting the medication to call back.  There will be a review in 3 months time to check how I was feeling & if it was working.
GP surgery review: wellington-medical-practice
Title: Amazing!
Rating: 4 out of 5
Visited: July 2022
Had a really lovely appointment in July with I believe a nurse or GP, she was really reassuring, kind and professional and gave me lots of useful information for the problem I came in with. I felt like I could share and ask about things I would usually not feel as comfortable sharing about both physical and mental, and she not only made me feel better but also used humour as a useful tool! Thank-you very much for the brilliant service, I felt it was exceptional! Really appreciate it and has definitely made me feel more inclined to ask for help when I do really need it. 

Slightly bad aspects only to do with the telephone services: 

Although it was difficult to get an appointment over the phone and with long waiting times and needing to call several times to get an appointment, I think this is the only aspect that lets this practice down (and let’s be honest I was happy with a cup of tea waiting), the service is good overall! 

Update: also discovered NHS app to book appointments with and was extremely quick and easy so maybe I’ll do this next time anyway and decrease amount of calls, win-win!
GP surgery review: wellington-medical-practice
Title: Terrible Service - Do not bother!
Rating: 1 out of 5
Visited: July 2022
Where do you start? 

Firstly, I appreciate the NHS is busy. However, this practise is a waste of time. They never answer the phone, use COVID at every opportunity and it's poorly managed from top to bottom. When you do get to see a medical profession (Not sure GP's exist anymore at this practise, as you have to be on deaths door to see one). 

I write this as I've been on hold for 2 hours 16 minutes to be told 'were assisting other patients'. Useless service.
GP surgery review: wellington-medical-practice
Title: Appalling
Rating: 1 out of 5
Visited: June 2022
Shocked and appalled at the service available at this practice you are unable to see a doctor here all they will give you is an appointment with a nurse even though a gp appointment is required I have never known anything like it the reception staff are rude and unhelpful and when you ring it takes at least 40 mins to get an answer only to be told by them I'll book you in with the nurse when I clearly explained that I needed to see a doctor not a nurse after 15 mins of explaining why I needed a gp appointment I gave up the receptionist was very rude and made it very clear that no matter what's wrong with you your not seeing a doctor only the nurse
I will clearly be leaving this practice something drastically needs doing there
GP surgery review: wellington-medical-practice
Title: Disgraceful service
Rating: 1 out of 5
Visited: June 2022
waited  over 45 minutes on the phone  to talk to somebody gave up. You can't even walk into the practice to make an appointment, how are the elderly supposed to contact the surgery ?...
GP surgery review: wellington-medical-practice
Title: Shockingly appalling
Rating: 1 out of 5
Visited: June 2022
The worst doctors surgery I have experienced.

Had my baby in June, when she was 2 weeks old she became unwell and they refused to see her becuse she wasn’t registered yet. The midwife and health visitor told me they should have seen her u def my name. 6 hours in A&E becuse I’m had nowhere else to go and they told me the same. The midwife said she’d happily go on record to support me.

It takes at least an hour to get through on the phone each time.

The receptionist and call handler I spoke to was rude and unhelpful, and often is.

Prescriptions are often not sent to the pharmacy when I’ve been told they have been. I don’t think I’ve ever seen an actual doctor there, just a ‘clinician’- but it’s never made clear what position they hold. 

They never call you back when they say they will, resulting in yet another hour on hold to try and resolve the issue.

Having moved here from another county, I was utterly shocked at how poor the whole practice is. Especially when I was at my most vulnerable with an unwell newborn baby- enhanced by the complete lack of empathy shown by the call handler. I can only hope that in posting this, it prevents it happening to anyone else!
GP surgery review: wellington-medical-practice
Title: Appalling Level of Service
Rating: 1 out of 5
Visited: February 2022
Trying to get through to a practice that still wont allow patients to book appointments at reception is without a doubt teh most frustrating things about this practice. I am wasting half my day on the phone listening to that awful hold music. I'm shocked by their SLA times (doubt they have any) and their attitude once the phone has been answered as if its a inconvenience to them. When you manage to speak to someone its then a case of the calling back the next day as you need to book an appointment on the same day you call not a different day!
This would not be my first choice surgery, however having moved to the area while pregnant it was the only one I could get into at the time.
GP surgery review: wellington-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2022
Would just like to say that during this last horrendous week and a half having to deal with my husbands diagnosis how much I have appreciated the kindness and prompt action of all the staff I have encountered. It can be very hard to deal with all the bureaucracy when trying to make your way through your own brain fog but it makes all the difference when talking to people who listen to you and are happy to help as much as they can.
GP surgery review: hartshill-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: May 2023
Brilliant from start to finish, made me very comfortable throughout and informed me every step of the way
GP surgery review: hartshill-medical-centre
Title: Efficient
Rating: 5 out of 5
Visited: April 2023
No problems. Friendly staff. Text reminder was welcome, could be improved by sending it the day before the appointment.
GP surgery review: hartshill-medical-centre
Title: Excellent Doctor
Rating: 5 out of 5
Visited: April 2023
I had a fantastic experience being fitted for an implant. The doctor was funny and chatty and really put me at ease. It was like talking to a friend. I felt no discomfort. 10/10.
GP surgery review: hartshill-medical-centre
Title: Great Doctor
Rating: 4 out of 5
Visited: April 2023
The doctor who took care of me was extremely pleasant, straight to the point. My only issue was the time it took to book the first appointment. Due to work constraints I need to book an appointment weeks in advance which could not be done due to the practices appointment booking process only being a week or 2 available at one time
GP surgery review: hartshill-medical-centre
Title: Medical procedure
Rating: 5 out of 5
Visited: April 2023
I had a medical procedure undertaken at the practice,  appointments were on time, staff were very friendly and professional and everything was thoroughly explained to me beforehand and during the procedure.
GP surgery review: hartshill-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: March 2023
This practice offers good services to the patients, and I have no problems with any staffs as they are all very nice and approachable, hence providing a comfortable and safe environment.

Moreover, the medical staff provide adequate time to listen to any queries and concerns
GP surgery review: hartshill-medical-centre
Title: Excellent service
Rating: 4 out of 5
Visited: March 2023
I got a quick appointment 
Appointment was very friendly 
Staff very approachable
Pre and post op advice was great
GP surgery review: hartshill-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
The information given was very thorough. The doctor was very professional and caring. Put me at ease before and during surgery. Felt very relaxed through out the surgery
GP surgery review: hartshill-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Great gp looked after me explained everything  and made me feel at ease  and comfortable   lady who was present made me comfortable and was caring and helpful and friendly  so over all a very pleasant experience
GP surgery review: hartshill-medical-centre
Title: Pleasant and helpful doctor
Rating: 4 out of 5
Visited: January 2023
Very professional team. I felt comforted during my treatment. I was well imformed and experienced very good manners. I would recommend this place. Thank you.
GP surgery review: carlton-street-surgery
Title: My experience
Rating: 1 out of 5
Visited: June 2022
I saw a GP face to face, explained my symptoms, a bloodtest was arranged and I needed to have a ‘scan’, which I was able to book at the hospital quite quickly. Also I was told a prescription would be sent to my local chemist to be picked up. 
The prescription never arrived at the chemist, I was told, presumably by a receptionist ‘I had got it wrong, nothing had been prescribed’ but strangely when I, eventually, spoke to a different doctor the tablets were issued and did arrive to be picked up at the chemist.
When I was seen in the hospital it was a clinic appt and not for a scan.
The hospital doctor stated he could see how much I was suffering but couldn’t understand why I had been sent to him as the symptoms were, clearly, not of his speciality area. He arranged for me to have a scan which I am now waiting for and, hopefully, a correct diagnosis.
I understand surgeries say they are under pressure but ‘getting things wrong’ is worrying and time-consuming for the patient.
GP surgery review: carlton-street-surgery
Title: Impossible to get an appointment. Rude receptionist!
Rating: 1 out of 5
Visited: January 2022
Shocking service! I understand front staff is dealing with unhappy ppl all day long but there is absolute no need to take it out on the next caller. Telling me their phones haven’t been ringing at some certain times and saying I haven’t tried hard enough with calling. Rude!
Impossible to get an appointment.
GP surgery review: carlton-street-surgery
Title: Great GPs let down by admin/lack of resources/structure
Rating: 1 out of 5
Visited: January 2022
On the occasions that I have spoken with a doctor or had an appointment the GPs have been great. Really nice people & listen to you but it can be almost impossible to get in touch to be able to book an appointment as the phones either dont ring  at all or cut you off once you're in a queue.
There's 2 separate office numbers but they both go through to the main office & they tell you to call the other number.
It took around 6 months of me calling repeatedly for them get my medical records despite having been registered here for over a year.
A letter was sent 3-4 months ago from another medical service requesting medical information from them which still hasn't been acknowledged/responded to. There seems to be a severe issue with the administration process

Now today, after finally getting through to someone, I can't book an appointment & need to call back at 8am (and go through the same thing again tomorrow)
GP surgery review: gordon-street-surgery
Title: Probably the worst GP surgery in the world.
Rating: 1 out of 5
Visited: March 2022
Trying to get through on the phone is a challenge in itself.  When you do you are spoken to rudely by reception staff. Dont even bother asking to speak to the reception manager because when you do she is even ruder and of no help whatever. She has a couldn't care less attitude that reduced me to tears after the phone call ended. My issue still isn't resolved and I don't know what else to do. This surgery needs a good shake up starting with the so called practice manager. She should be sacked.
GP surgery review: gordon-street-surgery
Title: So helpful
Rating: 5 out of 5
Visited: February 2022
Honestly cannot fault this surgery. My mother receives the best care from the dr and reception staff. The reception manager is always so helpful and polite. She goes above and beyond to help me with any queries I have. Wonderful surgery and wonderful staff.
GP surgery review: gordon-street-surgery
Title: Awful
Rating: 2 out of 5
Visited: January 2022
I have been in need of a repeat prescriptions for months but have given up trying to ring this doctors. As I do not have an hour a day to sit on the phone to get through to then be told I need to try again the next day. I really wish they could book a week in advance like many other doctors
GP surgery review: trent-meadows
Title: Not Fit for Purpose
Rating: 1 out of 5
Visited: March 2022
Like most of the reviews here, you spend hours and days just to get through to a receptionist, who if you are lucky will give you a telephone appointment. No point trying to make an advance appointment they don't offer it. If you have non urgent issue you just won't be seen. I thought it was 111 or A&E that did urgent requirements when GP's were not available. Still using Covid as an excuse 2 years later. I would not recommend this practice to anyone.
GP surgery review: trent-meadows
Title: No appointments
Rating: 1 out of 5
Visited: January 2022
I have called and called and get put on hold for 30+ minutes. When you eventually get through I am told there are no appointments and this has happened several times. All they say is to keep trying again by calling at 8am but still can’t get through for an appointment. It is absolutely appalling. Whilst I understand covid has put a strain on health providers, not being able to even get an appointment is a joke.
GP surgery review: trent-meadows
Title: Refreshing new staff
Rating: 5 out of 5
Visited: January 2022
Was helped by a really empathetic nurse today who took time out to speak with me as I was really anxious 
Called about my booster and explained that I was  a 3rd dose due to being compromised, not only did she listen but arranged for me to have the vaccine the same day as I am housebound!
I didn’t get her name but she is the new nurse manager. What a refreshing change- you were an angel and thank you for listening 
More of this please Trent meadows
GP surgery review: the-westgate-practice
Title: Mixed reviews
Rating: 3 out of 5
Visited: May 2023
I feel like this practice has mixed reviews. Some of the medical staff themselves are brilliant, but the same as every other doctors surgery, getting an appointment is a struggle and even getting hold of them for any other reason can be difficult (especially if you work 8-5 working hours).
I had an appointment recently for a mole removal and the doctor & nurse who did it were absolutely amazing. They gave the best care and told me exactly what was going on so I felt at ease.
GP surgery review: the-westgate-practice
Title: Excellent service
Rating: 5 out of 5
Visited: May 2023
This practice looks after my elderly parents. I cannot fault any of the staff, or the level of service offered. In difficult times, they always try and do their best. Thank you.
GP surgery review: the-westgate-practice
Title: Great efficient service
Rating: 5 out of 5
Visited: May 2023
Excellent service for skintag removal. Efficient timescale with quick assessment and planned procedure. Very fortunate to have this service offered at local gp surgery. Professional and thorough service - would highly recommend .
GP surgery review: the-westgate-practice
Title: Apathy becomes dangerous.
Rating: 1 out of 5
Visited: May 2023
As an ex nurse, midwife, health visitor, counselling psychologist, I have a life time experience of my own practice within the nhs and surgeries across the country.
To stand at reception as registered disabled to be told protocol and policy supersede my well being is beyond atrocious.
To stand at reception to book my pneumococcal vaccination, to be told to go home and phone to book it, is preposterous.
To ask if I can book an appt to discuss my blood results taken today, was met with the same brand of stone walling. I do not have a voice with this practice.
This practice does not care.
Do the staff actually have a desire to meet their clients needs, or do they prefer to stay apart from the people they subscribe to serving?