janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: west4-gps
Title: Trying to access my GP records
Rating: 3 out of 5
Visited: November 2022
I have tried to get my medical record accessible through the NHS app. It has been increasingly difficult to get to see a doctor at this practice. Consequently I want to have full access to my records to try to safeguard my own health. I sent a personal letter to request this access, as advised on the NHS app. I had a short reply saying It has to be done through the NHS app! I’ve been going round in circles and still cannot get my own health record! Very frustrating!
GP surgery review: west4-gps
Title: Poor and rude reception team
Rating: 2 out of 5
Visited: October 2022
For the past week and a half been trying to get in to see the doctor…..every time I called or emailed was turned away and when waiting to actually speak to someone kept on hold for 40min to a hour!
When emailing regarding problems or asking to speak to doctor…the reception team turned away every time…
When I finally get thought I’m ref to a pharmacy…speak to a pharmacist and was told she ref me back to the doctor because it sounds like I may have an ear infection…when called again turned away by reception team! 
Again, tried again to call and speak to someone and finally was told Doctor will call me.
Doctor called me and told me I need to come for a face-to-face appointment…when I told the doctor I have been trying for over a week she said she will ask the reception to call me and book the appointment.
Following day still no phone call!!
I had to call them myself again on hold for 45min!
Really poor attitude from the team and not getting any better
GP surgery review: west4-gps
Title: No appointments, reception doesn't answer calls
Rating: 1 out of 5
Visited: March 2022
No appointments, reception doesn't answer calls 
 The possibility of the getting any appointments for my toddler who is 9 month and having severe cough seemed impossible 
reception dont pick up and impossible to reach .. staying an hour on the phone waiting for someone to pick up and yet no answer
GP surgery review: otterfield-medical-centre
Title: Horrible Receptionists...
Rating: 1 out of 5
Visited: December 2022
The doctors themselves are good and I have nothing against them but the receptionists are horrible; every single time you try to call for some kind of help or information, the tone they use makes you feel like they are not interested at all in helping you out, and always in a hurry to hang the call up. Today I wanted some help with placing an order on Patchs, the esteemed lady at the other end of the line from the reception made sure to hang the call up as soon as possible and slammed the telephone down after telling me to either figure the website out or leave a note at the reception... what is this behavior?
GP surgery review: otterfield-medical-centre
Title: Hard to get in touch ! No response to calls
Rating: 2 out of 5
Visited: August 2022
I registered with this practice and ever since the outbreak i have had a hard time getting in touch with them. Just this morning i have been trying to call in since 10.30 am and been on hold for over an hour with no response. The phone keep ringing but no one responds. Despite end of the pandemic, this GP insists filling up an online consult to get an appointment to speak to a doctor let alone see one !!
GP surgery review: the-high-street-practice
Title: Outstanding Surgery
Rating: 5 out of 5
Visited: December 2023
I am amazed at the care at this surgery, after a year I am still in awe at the level of care & treatment from The high street practice.
GP's are attentive, kind & thorough.
Liaison between the surgery & hospitals is excellent & the advice is second to none.
Communication is easy with no lengthy waiting.
The surgery is spotless with plenty of waiting room for the short wait. Check in for patients is fast & always functioning.
Being accepted at this surgery has been life changing for me, joining a surgery where you know you are important is a great comfort.
Admin & reception staff are efficient & friendly.
It's all positive at this surgery & I am delighted with the level of care we are given here.
GP surgery review: the-medical-centre
Title: Worst GP I ever had in last 13 years
Rating: 1 out of 5
Visited: April 2023
I am a very anxious person and a bit hypercondriac when it comes to health which other gps had acknowledged and showed empathy towards me every time I contacted them. But with this GP it has never been a pleasant experience, either rude doctors or nurses and mostly rude receptionist not showing any empathy towards my worries. Also with this new system of online form you fill up is just ridiculous, after filling the form you recieve a message that someone will contact xxx date and timing 12-6 , it’s like they are busy and I’m free just sitting at home chilling. Even though I requested for face to face consultation but I still being offers telephone consultation and if you miss the call as you maybe working and didn’t get a chance to answer the call , they wouldn’t bother to call you back. And you will have to go through the process all over again which will just make your anxieties even worse. I’m leaving the gp so if you are thinking to sign up I would highly recommend you to look for other gps in the area and definitely do your research. We pay taxes from our hard working earned salaries to get a better service, I know nhs under pressure but it doesn’t mean they start treating people like we don’t matter anymore.
GP surgery review: the-medical-centre
Title: Poor experience multiple times
Rating: 1 out of 5
Visited: March 2023
I have an underlying health issue which has been deteriorating. I've been asking to see a GP Face to Face for best part of 8 months. I have had to call NHS 111 for an illness who said I'd need to book an a set of tests via the GP Urgently. After, yet again, not speaking to a GP, instead another member of staff, I've now been put down for non urgent tests which puts me back to waiting for an appointment that will be impossible for me to attend. I asked for help with alternatives and was told I can only be seen Monday to Friday 9am - 5pm. Having called another surgery in the area they have said that is just not true and I should insist on speaking to the practice manager. Instead my condition has deteriorated further and I've had zero help before the weekend. Many of us have to work and simply can not take time off in the morning. I'm looking for another practice. It's been a very frustrating time, I felt this practice coped so well during the pandemic but now it's just of not practical help to me. A surgery nearby has evening and weekend appointments available and said they would be able to book tests in those times. All would have been solved if my condition had been noted, but I felt the person speaking to me just wanted to box me off as quickly as possible, rather than actually listen to the symptoms fully. Plus the reception was absolutely rude, lacking any empathy and not apologising for an error they had made. How hard is it to say I'm sorry for an error, when someone is unwell and frustrated. It's a great shame as I have huge admiration for the Dr who runs this surgery, her colleagues are not performing at the same level as they once were.
GP surgery review: the-medical-centre
Title: Outstanding Appointment
Rating: 5 out of 5
Visited: January 2023
Ref. Appointments with Dr Jason. Initial appointment was a phone consultation where I felt my needs were listened to and met.  I then had a face to face follow up and was treated with utmost respect, listened to, he was current in his understanding and understood my condition. It would be great to see Dr Jason stay at this practice.  If felt like care I would receive from our family Dr in my younger days.  I absolutely appreciate the level of care I have received.  Thank you
GP surgery review: the-medical-centre
Title: Great GP
Rating: 5 out of 5
Visited: January 2023
I had raised BP and went to meet doctor, who was very knowledgable and took great care. I work for NHS, hence, I understand what great care looks like. Absolutely brilliant.
GP surgery review: the-medical-centre
Title: Absolute disgrace
Rating: 1 out of 5
Visited: September 2022
I have been trying to request a prescription for over 1 and half weeks, this still has not been sorted.  I requested a call back and they never have appointments.  The surgery is a joke. The receptionists are very helpful but the practice itself needs to be reviewed.  I have been with this surgery all my life and it has got worse over the years. I would not recommend this surgery to anyone.
GP surgery review: the-medical-centre
Title: Truly disappointed.
Rating: 1 out of 5
Visited: August 2022
I have had several issues with this practice. Having moved from Ealing a year ago, there is no continuity of care - I understand we are unable to speak to the same DR each time but one would expect the Dr to read the previous notes and follow along from there. My mother ia patient with long term health conditions, I have spoken to one of the GPs here numerous times who seems to be changing, starting and stopping medication; requesting bloods for no clear reasons. My mother does not understand medical terms or English well, despite my mother consenting and requesting them to call me, the doctor refuses and tries to speak to my mother who becomes very anxious and health conscious as he insists ‘her English is good and he can speak to her’. Moreover, everytime we ask for blood results they are never accurate and conflicting - the GP gives a different reading to that given by admin - when queried on this, they cannot seem to explain where the incorrect results came from?? I am extremely disappointed with this practice as they lack compassion and do not deliver adequate care, particularly with those who do not have much medical knowledge and put their entire trust into their doctors. I will be moving my mother to another GP.
GP surgery review: yiewsley-family-practice
Title: Speedy blood test
Rating: 5 out of 5
Visited: August 2023
Had to have urgent blood test here, I’m not even a registered Patient but the service was Fantastic! In and out in 5 mins x well impressed
GP surgery review: yiewsley-family-practice
Title: Would Recommend
Rating: 5 out of 5
Visited: April 2023
Always a positive experience with this practice. Doctors are nice and the reception/Admin staff are lovely! Very helpful and call back when they say they will. Never had a negative experience here and I've been with this practice for years. keep up the good work team!
GP surgery review: yiewsley-family-practice
Title: Smear Test
Rating: 4 out of 5
Visited: February 2023
I’d like to say that I had the best experience today when having my smear test. Always an anxious time, the nurse was calm, friendly,professional and so gentle. She talked me through every step and couldn’t have done anything more. Would definitely recommend !!
GP surgery review: yiewsley-family-practice
Title: Lovely new nurse
Rating: 4 out of 5
Visited: February 2023
I just wanted to say how lovely the new nurse is at yiewsley family practice. She was so lovely, chatty and kind during my first ear syringe experience, I suffer from anxiety and she could tell I was anxious. She slowed everything down and really took the time not to rush me, she had me giggling by the end of the appointment. She's my go to from now on. She really us the sweetest nurse I've ever met. Thank you yfp for hiring her.
GP surgery review: yiewsley-family-practice
Title: Smear Test
Rating: 5 out of 5
Visited: January 2023
I always feel anxious when undergoing a smear test, but the moment I opened the door to the office of the new Nurse, I was immediately met with a beaming smile.  The new Nurse was very polite, chatty and very reassuring. As a result I became calm and less anxious.

The new Nurse was very professional, explained the process when carrying out the steps to my smear and advised when I would receive my results. 

The new Nurse has a wonderfully kind and caring personality and is an asset to your team.
GP surgery review: yiewsley-family-practice
Title: Great GP
Rating: 5 out of 5
Visited: January 2023
I had surgery and needed to get the dressing changed and wound cleaned and packed daily.

The nurses and receptionists really helped in making sure i had daily appointments at the gp or a hub at the weekends.

Amazing nurses, kept me up to date on the condition of the wound and healing progress, friendly and informative appointments.
GP surgery review: yiewsley-family-practice
Title: One of the best!
Rating: 5 out of 5
Visited: May 2022
I I have been with this practice many many years and always appreciated the helpful staff, considering the pressure they work under. Although, more recently, it takes longer to get through ( I’m not good with technology) once speaking to reception, my issues were managed and resolved. 
Also compared to other, out of borough GP services I’ve dealt with for family members, I value this practice as one of the best.
GP surgery review: yiewsley-family-practice
Title: Great doctors
Rating: 5 out of 5
Visited: May 2022
Recommend highly they are very good always get back to me same day or next day never had a problem and when I have reception have always sorted it out for me.
GP surgery review: yiewsley-family-practice
Title: Worst practice ever
Rating: 1 out of 5
Visited: April 2022
Reception is under level ,they don't know how to talk with the patients, I ask for a appointment for my little daughter with a doctor they made in state with a nurse ,I'm calling with same problem every second week and still no doctor see my daughter. The practice should be close or all staff changed .Receptionist are rude so as the doctors, the worst Family practice that I ever see
Looking forward to change it ASAP
GP surgery review: gill-medical-practice
Title: Amazing Practice
Rating: 5 out of 5
Visited: December 2023
Doctors at this practice are extremely good and listen to your concerns. Within the appointments, they suggest all the treatments available and the best suited one for your needs. The practice is tidy and clean. The receptionist attend to calls quickly and the practice has a friendly atmosphere.
GP surgery review: gill-medical-practice
Title: Very good
Rating: 5 out of 5
Visited: July 2022
Always happy and they allways try to sort out the problems I really recommend  wherever I need appointment they always try to hep me.
GP surgery review: gill-medical-practice
Title: Always available to help.
Rating: 5 out of 5
Visited: May 2022
I love the professionalism of the reception team. They are caring,  patient and always want to make sure your issue is attended to to my satisfaction.
I love the fact that I can get appointments whenever I want or I can call twice in a day to get same day appointment. 

I really feel I am heard and given the attention by my GP Dr Martin, she relates well with me in a professional way. 

I love the transparency of the surgery,  they was some mix up with my blood tests,  I was told then offered as much information as possible on what decision to take. Other new tests were done and thank God I was given medicine to what seemed to worry me and I am now okay. 

I would truly recommend this surgery to anyone anytime 😊
GP surgery review: gill-medical-practice
Title: Phenomenal service
Rating: 5 out of 5
Visited: April 2022
Used this GP to register after my move. They kade the process so easy and straight forward. 

Do you to my underlying health condition they immediately arranged blood samples and further meeting with Specialist
Absolutely friendly staff and doctors.
GP surgery review: gill-medical-practice
Title: Exceptional GP and reception staff
Rating: 5 out of 5
Visited: April 2022
Thanks to my GP for help in resolving a frustrating lack of contact with a gastroenterology clinic. She was patient and listening and within 3 days I have a phone appointment with the clinic on the 15th June. And the reception staff at the surgery are exemplary. Helpful,friendly and always ready to help.
GP surgery review: gill-medical-practice
Title: Need More Surgeries like this one!
Rating: 5 out of 5
Visited: January 2022
Well mannered & professional receptionists.
Extremely friendly Medical staff.
Although had to wait long on phone but every time I knew I shall speak with someone who shall care for needs and be polite with me.
I am much happy with this Surgery and shall recommend it to all.
GP surgery review: greenbrook-bedfont
Title: Terrible Practice
Rating: 1 out of 5
Visited: June 2023
Absolute appalling practice I must say. I have been with Bedfont Practice all my life I'm almost 60 years old. It was once a great practice  ut over the last few years it has completely changed and changed for the worse. 
I use an inhaler and have done all my life I asked for a prescription in June and it was refused. I was told that I need to make an appointment to see a Doctor?....why?
The waiting list is at least 2 weeks! And also means that I will need to book a days leave from work. I keep asking for a prescription but still it gets refused! This has been going on for a month now.
The practice is a shambles complete chaos.
GP surgery review: greenbrook-bedfont
Title: Unsatisfactory practice
Rating: 1 out of 5
Visited: January 2023
There is always limited emergency appointments in this gp. All they do is ask you try again tomorrow and youll never get an emergency appointment. Ive barely managed to get a telephonic appointment as an emergency but not everything can be explained on the phone. Very dissatified with this GP.
GP surgery review: greenbrook-bedfont
Title: This place should be shut down
Rating: 1 out of 5
Visited: July 2022
I don't even know how to start, the practice is pointless, can not ever get an appointment, my 4 year old child is currently suffering, spent two days trying to get an appointment at the practice with no appointments available, hours one on the phone with 111, waited 4 hrs in a&e to be told the wait is going to be another 2-6hrs, finally he has been seen at a walk in centre only to be told they do not have the equipment to do further tests and I need to see Gp What am I supposed to do if this Gp practice does not care about it's patients, where do we get help for an ill child who is in pain now and does not need to see doctor in 4 weeks they need to be seen now! It's sad that people who are supposed to help you are not even bothered to try or offer the advice and push everything back to 111 or A&e. Management of this practice needs to change, the whole ridicules system they have in place is not helping patients who need help now, you can not tell me that all the appointments have gone within 6min of the opening of the practice.
GP surgery review: greenbrook-bedfont
Title: Urgent appointment 4 weeks wait
Rating: 1 out of 5
Visited: June 2022
My son was unwell, the soonest availability is 4 weeks time . Not acceptable. Took him to a&e where they said he would have gone down hill if waited for that appointment.
GP surgery review: greenbrook-bedfont
Title: Bedfont surgery
Rating: 1 out of 5
Visited: April 2022
Extremely unsatisfied. I  called surgery today for an emergency aytempts after 22 nd attempt i managed to speak to the receptionist . I am covid positive and i have severe palpitation    needs a review o (am also  in medical profession).   She said there is no emergency appointment today . I just enquired for a sick certificate  too .how i apply one . I never applied one before. She told me you need to apply online.  After she told me please dont call for 08 am for sick certificate . I said i never called for sick certificate . I need a review with my gp since i had  palpitation   .  When patients are so frustrated and tired  these type ofresponse make them upset. I also served NHs for 18 years  and i felt it very bad.
GP surgery review: greenbrook-bedfont
Title: Worst surgery
Rating: 1 out of 5
Visited: February 2022
Tried to book an appointment online, no booking available at all. Tried to call them to book an appointment - was waiting for an hour 45 minutes and then cut off!! Checked online again, my records have not been updated since December 2022. Honestly, they are a disgrace to the hard working NHS staff.
GP surgery review: greenbrook-bedfont
Title: Face to Face
Rating: 1 out of 5
Visited: February 2022
Still not offering face to face appointments without a telephone appointment first. Apparently a management decision not a clinical one.
GP surgery review: grove-village-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: August 2023
I had a good service it was easy to get appointment for my son. The staff were polite and the GP was so good treating my son. I am really greatfull . Keep up your good work. Thank you
GP surgery review: grove-village-medical-centre
Title: great practice
Rating: 5 out of 5
Visited: June 2022
me and my family have been with your practice for 22years. The drs are always polite and so are the staff. Great idea to release all drs appointments on the day. carry on your great work
GP surgery review: grove-village-medical-centre
Title: Absolutely shocking
Rating: 1 out of 5
Visited: June 2022
This sorry excuse for a surgery is shocking! They think a 4 week turn around is acceptable for a simple medical form for a driving licence. It's not a free service they make you pay for it. The 4 weeks isn't even the maximum its the minimum wait work no guarantee of it being done. People have jobs that require these! Last time the doctors forgot it and I was off work unpaid waiting for my licence. Dr is rude and condescending snd thinks he doesn't have a duty of care to his patients. Recipients are rude and unhelpful, just what you need when you are sick. I understand they are following Doctors instructions but no need to be mean to people. This Doctors need some better leadership and to bring there time online with other surgery's
GP surgery review: hatton-medical-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2023
Every time i have a apointment. The reception Staff are always polite and willing to help .
The Doctors are always Polite and ready to  listen 
and give you there surport . 
Really good Medical Practice.
Well done.
GP surgery review: hatton-medical-practice
Title: Worst Doctor I have ever talked with
Rating: 1 out of 5
Visited: October 2022
The Doctor was very rude on the phone..As I was in the problem thats why took appointment with Gp.first of all they gave me appoinment time 10.50 but he called me at 9.40 ..so unprofessional and the way he talked with me is so annoying, unacceptable.He should know that he is talking with a patient so he should b polite ..I am gonna change the Gp..and will not recommend it to anyone
GP surgery review: hatton-medical-practice
Title: No point if your sick
Rating: 1 out of 5
Visited: March 2022
Well you cant get appointments because you cant get through oh and when you do they only have appointments for a week away that you cant book until the day so who is getting these appointments ,,,,,RUBBISH
GP surgery review: little-park-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: December 2023
My treatment by staff at front desk . Drs Nurses .behind scenes and managers 
Have done us proud. Always listens nothing too much trouble.
GP surgery review: little-park-surgery
Title: Didn't listen to me
Rating: 3 out of 5
Visited: September 2023
Yesterday I had a doctor's appointment and the doctor did not seem at all interested in listening to anything I had to say to him. I asked why I was having a second blood test and the only word I could make out in his mumbled answer was 'bones'. I had my hearing aids in, so I know it wasn't that. I've become really concerned that the doctors at the surgery think that I'm a stupid old woman who's wasting their time.
GP surgery review: little-park-surgery
Title: Brilliant appointment
Rating: 4 out of 5
Visited: April 2023
Helped kindly by reception staff to sort out an issue. At appointment Doctor was absolutely brilliant with me and listened and understood. So patient also. Came out feeling totally heard and 100% happy with the advice given.