janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: harleston-medical-practice
Title: Efficient, kind and friendly Practice
Rating: 5 out of 5
Visited: December 2023
I had been very unwell, the doctor was very kind and caring. They arranged blood tests and an urgent scan for me. After the visit to the surgery a few days later I was rushed to hospital and admitted. I spent 10 days in hospital being treated for a serious infection. When I was discharged home the doctor contacted me for a face to face appointment to make sure I was feeling better and to do some follow up tests just to check everything was still alright. The doctor was caring and made me feel that they were taking a genuine interest in my health and wellbeing. Having moved to this surgery just over a year ago, I have found the doctors and nursing staff there very good. I have always been able to have an appointment when needed, and they have taken the time to listen and sort out the problem.
GP surgery review: harleston-medical-practice
Title: Terrible practice! Unhelpful and rude.
Rating: 1 out of 5
Visited: November 2023
Called in to make appointment for lung and chest pain and was told to call the next day at 8 am as appointments aren’t made after 10 am.
Called the next day and was told to call 999. Very catty lady on the phone, very unhelpful.
It’s not an emergency, and want to see gp for possible diagnosis, maybe prescribing antibiotics.
Feel like I’m a loop without any help. 
Where does one go from here? Total feeling of despair. Don’t know why we pay taxes for bad service and don’t blame people going private. Unhappy to the nth degree.
GP surgery review: harleston-medical-practice
Title: Flu and routine reviews
Rating: 4 out of 5
Visited: November 2022
Excellent diabetic review and very well managed flu jab, thank you to all the staff and helpers who volunteered on their day off to work.
GP surgery review: harleston-medical-practice
Title: great docters and nures they so helpfull
Rating: 5 out of 5
Visited: November 2022
they listern they have a lot on plates but so good have nice team there i hope that they should open other once more are great team all of them
GP surgery review: heathgate-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: December 2022
My experience to date has been excellent with my interactions and the services provided.
Staff are friendly and knowledgeable.
Great online services. 
I am very happy with the Practice.
GP surgery review: heathgate-medical-practice
Title: Extremely kind and empathetic to my situation
Rating: 5 out of 5
Visited: April 2022
Following my consultations with this lovely Dr I was relieved that she understood my stress and pain I was enduring with her taking action to try and rectify the time scale it had taken to receive my MRI results.
GP surgery review: heathgate-medical-practice
Title: Great practice with kind staff
Rating: 5 out of 5
Visited: February 2022
The whole team here are so kind and caring, taking time to listen to you, which as a new mother during covid has been so important. It is easy to get through to the reception team who are always warm and friendly (which makes a big difference). When I’ve needed to speak to a GP they call back quickly and take the time to discuss any issues. The service is fantastic here and I feel very lucky.
GP surgery review: long-stratton-medical-partnership
Title: Ridiculous waiting times
Rating: 2 out of 5
Visited: May 2023
Today I’ve had to wait 45 min twice. Once for my 3 year old and second for me. With my 3 year old waiting and getting irritated. Second time I still didn’t even get to see the dr. It is ridiculous! You can’t get an appointment with a dr and if you do manage to get one the wait is horrendous. 1 1/2 hours waisted in there today.
GP surgery review: long-stratton-medical-partnership
Title: Top notch
Rating: 5 out of 5
Visited: March 2023
top notch
★★★★★

Rated 5 stars out of 5

by soph - Posted on 09 March 2023

From an ECG and bloods to a consultation with my GP (who, incidentally is second to none), medication and a referral, the whole process was seamless. Mix in masses of knowledge, explanation of processes and oodles of kindness and you've got perfection. Thank you to my GP and the lovely nurses and staff.

Visited March 2023
GP surgery review: long-stratton-medical-partnership
Title: No Appointments
Rating: 1 out of 5
Visited: March 2023
I've been trying to book an appointment for my daughter for 2 weeks. Always told there are no appointments for the next two weeks and to call tomorrow. Absolutely shocking service.
GP surgery review: long-stratton-medical-partnership
Title: top notch
Rating: 5 out of 5
Visited: February 2023
From an ECG and bloods to a consultation with my GP (who, incidentally is second to none), medication and a referral, the  whole process was seamless. Mix in masses of knowledge, explanation of processes and oodles of kindness and you've got perfection. Thank you to my GP and the lovely nurses and staff.
GP surgery review: long-stratton-medical-partnership
Title: Swan Lane Surgery.  Amazing Doctors and staff
Rating: 5 out of 5
Visited: January 2023
I 'm just posting a small review.
Whilst the entire Medical profession is not an ideal situation, I always find the Receptionists, Doctors, Nurses and staff to be amazing.
They are always helpful and try their very best to help us when we need them.
It is not always possible to get the appointment we would like but with the limited resources and increased workload I know they are doing everything in their power to help us all.

So, a big thanks to all you it is truly appreciated
GP surgery review: long-stratton-medical-partnership
Title: No appointments
Rating: 2 out of 5
Visited: November 2022
Instructed by my locum Dr to book a routine appointment to see her or a colleague in 3 weeks time. Admin say "no" as there are no routine appointments being booked. so here I am caught in the crossfire of disputes in the practice about who is in charge -- the medics or the admin . Not acceptable
GP surgery review: long-stratton-medical-partnership
Title: uninterested in patients.
Rating: 2 out of 5
Visited: November 2022
I spent over an hour trying to get through to make an appointment.
When I finally spoke to a receptionist, I was told that all the appointments for the next fortnight are booked up and she can't book anything later than that. If I call back in two days' time, I may be able to book an appointment for a fortnight's time (or later). 
I also asked about an email I sent 11 days previously. She had no access to the email. I also suggested that more pleasant music (as I had to listen to I for an hour) might be a good idea. She said it was nothing to do with her.
The receptionist herself was friendly but unable to help.
GP surgery review: long-stratton-medical-partnership
Title: Quick service
Rating: 5 out of 5
Visited: August 2022
I called the doctors first thing for my little boy who has conjunctivitis. I was through to a receptionist within 10 minutes and as soon as I got off the phone a nurse practitioner called me back. They were very thorough on the phone and have prescribed the medication without me having to go into the surgery. Very helpful and brilliant service throughout.
GP surgery review: long-stratton-medical-partnership
Title: No routine appointments again!
Rating: 2 out of 5
Visited: July 2022
I tried to get an appointment on several occasions in July for a non urgent issue. Each time I was told by the receptionist to call back as no routine appointments available, only urgent appointments. I didn't want to take up an urgent slot but after several failed attempts at trying to book a routine appointment I was offered a urgent telephone slot. The GP called back that day and then brought me in for a face to face appointment and bloods and the service I received from the GP was very good. However, I then called back a few weeks later to try and book a follow up routine appointment and was again told there were no routine appointments available until September and that these could not be booked yet and to call back again next week!
GP surgery review: old-mill-and-millgates-medical-practice
Title: Amazing team
Rating: 5 out of 5
Visited: October 2022
Support received during end of life care of an elderly parent could not have been better. Everyone involved was caring and sensitive to our situation and went above and beyond to care for both the patient and the family caring for them. Thank you to the whole Practice
GP surgery review: old-mill-and-millgates-medical-practice
Title: Rude dispensary staff member
Rating: 2 out of 5
Visited: June 2022
There is an incredibly rude dispensary staff member at this surgery. 
I would not recommend collecting any prescriptions here if at all possible.
GP surgery review: old-mill-and-millgates-medical-practice
Title: Rang to Book Flu / Covid Jab rang but no appointment
Rating: 1 out of 5
Visited: June 2022
Nearly 80 have no transport live on my own, Letter arrived to book covid/flu immediately rang practice as a neighbour could pick me up and take me but reception said appointments all booked that day.
Not helpful at all so will go without.
GP surgery review: old-mill-and-millgates-medical-practice
Title: Amazing staff team
Rating: 5 out of 5
Visited: May 2022
Caring and helpful staff team. Reception, healthcare, nurses, dispensery and GP's all provide thoughtful and supportive care for my elderly parents which helps me to continue to provide for them at home.
GP surgery review: old-mill-and-millgates-medical-practice
Title: Fantastic Medical Practice
Rating: 5 out of 5
Visited: March 2022
I cannot recommend this Medical Practice enough, they are very professional and all staff are friendly. A fantastic asset for the village.

Many Thanks to all the staff
GP surgery review: parish-fields-practice
Title: System works for GPs not patients
Rating: 3 out of 5
Visited: November 2022
I filled out an on line form early in the morning and was texted an appointment almost immediately, for 2 days later to see a GP. Unfortunately,  the appointment was unsuitable due to work commitments, so I tried all day to call & change it. No answer until 16:30. Receptionist said she was unable to give me an appointment on another day and I have to fill out another form on that day. This was so frustrating I cried.
This practice is usually very good, but in this case it seems their system overly bureaucratic and exists only to help the GPs, not the patients. Whoever heard of a receptionist who is unable to make an appointment?
GP surgery review: parish-fields-practice
Title: Face to face appointment
Rating: 5 out of 5
Visited: September 2022
Despite national reports of delays with Doctor appointments, I am pleased to say I received a same day consultation with my doctor.
I got a full MOT and hopefully positive diagnosis of my current maladies.
GP surgery review: parish-fields-practice
Title: Excellent customer care
Rating: 5 out of 5
Visited: January 2022
The online service they provide is second to none! All I have ever received is excellent customer care. The response is always quick and the solutions always effective. I have received face to face, phone calls and even a video call over the last couple of years All in all I feel very lucky to have such a good practice here in Diss.
GP surgery review: parish-fields-practice
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
Excellent online service which was quickly followed up by a very efficient triage by the Doctor . Fantastic service
GP surgery review: beccles-medical-centre
Title: Failure of GP Practices Own Policies
Rating: 1 out of 5
Visited: October 2023
The practice has spent much attention and focus on "Patches" as a method for patients for contacting the practice for non emergency appointments and enquiries.  I assume this is to reduce the pressure on telephone access which for the Beccles surgery is abysmal by experience. 

After receiving four blunt text messages from the practice for failing to attend appointments for Flu and Covid vaccinations we are now exasperated.  Each of these appointments were cancelled through the "Patches" system some two to three weeks before they were scheduled. This has been totally ignored and the practice has appeared to have failed to integrate their own internal communications.

It is of note that the reason for cancelling these services was to arrange these services externally in a good and timely manner and on a single appointment.  The Beccles practice would not offer both injections together nor would they schedule these for my wife and I at the same time. Our experience of the management of these routine practices is poor and difficult to access.
GP surgery review: beccles-medical-centre
Title: Kind and helpful
Rating: 5 out of 5
Visited: October 2023
I would just like to thank the receptionist who I spoke to this morning (17/10/2023) who showed kindness and empathy when it was greatly needed.
GP surgery review: beccles-medical-centre
Title: Kindness
Rating: 3 out of 5
Visited: September 2023
After escorting an 85 year old gentleman to an appointment with a GP this morning I would like to say I believe it is time some system is provided where patients can just drop a letter or urine specimen without being rudely told that they needed to join the queue that was lengthy & slow(to be expected).
This man had a walking frame, have severe walking problems, 85 years of age. I have witnessed this reaction on various occasions especially to elderly patients. 
Whilst I do not agree with patients rudeness, it does work both ways.
GP surgery review: beccles-medical-centre
Title: Minor Injury Clinic
Rating: 1 out of 5
Visited: August 2023
When with a  Minor Injury to the surgery this morning. They would not see me. Made me fill in a Patch's form. It says on the Minor Injury page that you must not fill in a patch's form. Its now 4pm and I have not been seen and have not had a appointment to see anyone.
GP surgery review: beccles-medical-centre
Title: Excellent service - friendly & responsive
Rating: 5 out of 5
Visited: July 2023
Earlier in the year, I contacted this medical practice for HRT advice & help and the service was excellent & helpful. I used PATCHS which is a good system.  Pharmacy on campus is great too. Most recently (last few days) when I was ill, the centre was easy to contact by phone, took on board all my details and I was seen the same day with a thorough check by the GP. Excellent service when I hear the horror stories elsewhere
GP surgery review: beccles-medical-centre
Title: Very pleased
Rating: 5 out of 5
Visited: May 2023
After two consultations with GPs and a Pharmacist, and following their expert medical and lifestyle advice, I've been able to stop taking all my medicines except for precautionary statins.  The nurses have been excellent taking blood samples, the results have been made available quickly and the follow-up advice has been excellent.   Thank you to everyone at Beccles Medical Centre.
GP surgery review: beccles-medical-centre
Title: New online system
Rating: 1 out of 5
Visited: April 2023
The new online system is useless. I went to make a request to speak to a doctor with regards to an ongoing health issue and it wouldn't let me, so tried looking for a contact bit for reception and there isn't a contact bit for it.
GP surgery review: beccles-medical-centre
Title: Difficult to get an appointment, but great when I did
Rating: 4 out of 5
Visited: April 2023
The Practice has been great at organising/notifying routine Covid/flu etc. vaccinations; annual blood tests and review for a condition.

Recently, though, I tried for the first time (at this Practice) to get a one-off appointment for something 'new' (actually a serious worsening of something that's been going on since before I moved to the Practice a couple of years ago), and it was very challenging.   The new to me Patchs system was a pain at the best of times, there were no appointments available day after day after day, and then it seemed to seize up entirely, send me round and round in circles without me being able to see whether there were any appointment or request one.

So I called into the surgery, anticipating further frustration, but the reception staff were very helpful (I think one person was being trained or guided by another) and pleasant.  Soon afterwards I received a questionnaire via Patchs, which was all a bit alienating, and seemed to be based on a misunderstanding of what I had reported because it is not immediately apparent that there are further questions and, more particularly, questions on other topics to follow.  By the end of it I could see it might have some relevance, if a bit tangential, but my previous answers might have been different if I had had an overview of the context at the outset.  These types of automated systems are presumably introduced to save money, but are no substitute for two-away communication with a live person.

Very shortly afterwards I received a notification that an appointment would be arranged (which is just another routine step in the automated system, but a fundamental and positive change from the perspective of the patient, who doesn't know what the system is or what is going on), and then a specific appointment - to my amazement it was on just the next working day. 

The doctor I saw was really pleasant, knowledgeable and helpful, and to my great surprise an unusually generous amount of time (compared to my experience in a previous GP practice) had been scheduled to explore my complex problem (though we over-ran even  that, I'm afraid).   I felt listened to and taken seriously (which has not always been my experience elsewhere), and was told I'd be given a further appointment and a referral for treatment/help to address my problem.

So, well done and a big thank you to the receptionists and to the doctor.   

The online systems, though, are an infuriating and frustrating mess, but even if the problems with them are fixed they are an inappropriate approach to the basic task, in my view (though I understand the financial and other pressures that push GP practices down such a route).
GP surgery review: beccles-medical-centre
Title: Fantastic!
Rating: 5 out of 5
Visited: February 2023
Had to call surgery about an urgent matter. The receptionist was amazing and went above and beyond for me and got things resolved quickly. Thankyou bmc
GP surgery review: beccles-medical-centre
Title: Please sort Patch's,  lovely doctors
Rating: 3 out of 5
Visited: February 2023
The booking system doesn't work.  It breaks my heart, every hour another system full message and the slots have just been opened. I called only to be told by a kind receptionist that they were full. If you are one of the golden ticket people who get an appointment the staff are lovely and very helpful. I was not! Ended up at Paget after 4 days of trying ( please note 2 of these days were the weekend)
GP surgery review: bungay-medical-centre
Title: Outstanding
Rating: 5 out of 5
Visited: January 2024
In every way this is an  outstanding practice; patient and helpful  reception; knowledgeable ,experienced docs.who go the extra mile and above all  ensure that  all patients are helped quickly and courteously. As one who has a frequent flier card there,I have never had any doubt going there and am always thankful for their  help and patience.
GP surgery review: bungay-medical-centre
Title: On the ball
Rating: 4 out of 5
Visited: August 2023
We were contacted at 1940 last week, and asked to do a stool test. This came back as a positive, and we got a prescription today.
Things have really sharpened up.
Perhaps someone should find out what has changed.
GP surgery review: bungay-medical-centre
Title: Great practice, great service.
Rating: 5 out of 5
Visited: March 2023
I would like to say that myself and my husband are extremely grateful for the health service that we received at Bungay Medical Practice!

From the reception team to the nurses and GPs they all have an empathic and professional approach toward patients.

Thank you all for your support.
GP surgery review: bungay-medical-centre
Title: Great practise
Rating: 5 out of 5
Visited: January 2023
I rung up lunch time hoping to speak to a doctor this afternoon, and I did the doctor was very kind understanding and courteous. I explained my symptoms over the phone which I really would like to see a doctor face to face as they can't see your face expression. So I told the doctor how I was feeling and what has happened and I can pick up up my medication tomorrow. And then I get another phone call and it was the receptionist and telling me what I need to pick up as I have a test done just rule out of a few things. So thankyou bungay medical practice you do a fab job and the receptionist staff are always very polite.
GP surgery review: bungay-medical-centre
Title: Totally Unhelpful
Rating: 1 out of 5
Visited: January 2023
Phoned at 8am this morning.  Automated service said "very busy please call back".  Repeated several times.  Eventually my call was put in a queue.  When answered I was told all appointments were taken - call back tomorrow.  I explained I had been calling since 8am.  The receptionist simply repeated over and over "call back 8am tomorrow".  She didn't even ask what the problem was or if it was an emergency.  She simply wanted me off the phone asap.

This experience is not untypical.  It would seem the level of help depends on who takes the call.
GP surgery review: bungay-medical-centre
Title: Great staff and practice
Rating: 5 out of 5
Visited: July 2022
Bungay medical practice is one of the best practice I've ever been to.the staff at the practice are very nice, polite and very helpful and also very caring that's from the staff at desk as you go in, to nurses and doctors you meet.
GP surgery review: bungay-medical-centre
Title: Help with Menopause
Rating: 5 out of 5
Visited: June 2022
Called the medical practice in the morning got a telephone appointment for the afternoon. I’m on HRT but having some issues with the one I have been using. I have been doing some research on HRT and wanted to discuss this with the GP. The GP called we had a discussion about why I thought the HRT I was on wasn’t working and the information I had gathered as to which one I thought maybe better suited to me. GP listened checked my history to check that there was nothing that prevented me from changing. We discussed the strength Sorted out a new prescription and said to give the new HRT a go then we could review in 3 months. I thanked the GP for being so great as so many women are having issues with getting HRT from their GP. 
Just thought it would be nice to write a post of praise as so thankful to be at a great GP practice.
GP surgery review: bungay-medical-centre
Title: Great experience on first visit
Rating: 5 out of 5
Visited: January 2022
Making an appointment was easy, I waited no more than 2 minutes to get through, I was offered a same day appointment. The GP consultation was thorough, offering me information that allowed me to make an informed choice.  The staff I spoke to were efficient and polite and the practice was even running a Saturday blood collection clinic to help deal with demand. Given the extreme pressures Primary Care is under, this is outstanding.
GP surgery review: cutlers-hill-surgery
Title: Very caring, organised and efficient practice
Rating: 5 out of 5
Visited: August 2023
Wait time on the phone is usually approximately 10 minutes. Triage system means a doctor phoned back within 30 minutes. 
I was given a same day appointment even though this was not an emergency. 
Doctor was on time and I then booked various other appointments that I am entitled to.
The doctor was caring, efficient and well informed. I had contact with 2 receptionists and they were both patient and organised.
I feel very very privileged that this is my surgery. I am so lucky.
GP surgery review: cutlers-hill-surgery
Title: Efficient service
Rating: 5 out of 5
Visited: December 2022
Scan Friday … 
Was expecting 2 week wait from hospital. Practice rang me Monday am with result, minimised that worrying waiting time ..v grateful indeed. 
Scan was arranged v quickly too. 
Thank you all