janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: berkley-practice
Title: Exceptional Practice
Rating: 5 out of 5
Visited: August 2023
All the GPs at Kingfisher Berkley Practice are outstanding. In my 59 years I have never come across such kind, caring, thoughtful, understanding and patient doctors. Every GP will go out of their way to listen and do their utmost to help you in whatever way they can.

At times I have spoken to different GPs, but each one never fails to have the same standard of care, understanding and patience. Even the receptionist and the rest of the staff that I have gave come across have the same set of values which are priceless.

I cannot fault any GP or member of staff at this Practice and I am so very grateful for their care.

Thankyou to the lead GPs and your most excellent team.
GP surgery review: berkley-practice
Title: Efficient
Rating: 5 out of 5
Visited: July 2023
The online form was quick and easy to use. I had a response within the hour and an appointment arranged. 
I had to call into the surgery where the receptionist dealt with my issue efficiently  and was extremely helpful.
Had a T/C with the GP within 2hrs who was also helpful and provided further advice for my current condition.
All in all a super service.
GP surgery review: darlaston-family-practice
Title: Terrible service
Rating: 1 out of 5
Visited: November 2023
Contacted the surgery today for an appointment. Calling as soon as surgery is open at 9am to be on hold for 40 mins, as soon as I get through I am told that there are no appointments are left. Contacted 111 who have advised that I need to speak to my doctors within the next 6 hours and that a referral had been put through to them and to call the surgery back. Having done so I Contacted the surgery and repeated what 111 had advised to then be told that no appointments are available and again to call back tomorrow. I completely understand that the NHS are under incredible strain at the moment, however a 2 minute call from a doctor for some antibiotics would of sorted the issue, maybe implementing a system that advises you what number you are in a queue or even a number system that can assist with queries whilst you are waiting? Having to result in going to the hospital for a 4 hour wait to the walk in centre which themselves are under immense pressure, perhaps this would solve some of the wasted trips and long waiting times.
GP surgery review: darlaston-family-practice
Title: Poor
Rating: 1 out of 5
Visited: October 2023
Your told to call at 9am to get an appointment so you do your on hold for half an hour or more for them to answer and be told all the appointments are gone for the day, this is everytime. The receptionist give out false information tell you fit notes are now done online which isn't true and when you ask how these are done online they don't have a clue. Really poor practice
GP surgery review: darlaston-family-practice
Title: Terrible reception staff
Rating: 1 out of 5
Visited: May 2023
Doctors are great if you are lucky enough to get an appointment. Reception staff are beyond terrible, extremely unhelpful and rude. My partner called this morning and was on hold for 51mins to only be told there are no appointments available. It’s ridiculous.
GP surgery review: darlaston-family-practice
Title: Good Doctors
Rating: 4 out of 5
Visited: March 2023
Saw specialist COPD Practitioner at GP Surgery, explained everything to me, didn't speak to me like a child just because I am old.  Very knowledgeable, polite and friendly.  Gave me advise I had not heard in the last 10 years of attending. Hope to see him again sometime.
Receptionist, was good, friendly and soon sorted my problem.
GP surgery review: darlaston-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Attended an appointment today, so lovely to be  listened to such caring kind people, I have heard many stories regarding obtaining an appointment but I have never in all the years at the practice struggled, I believe speak to people the way you like to be spoken to, all down to respect which I have for all the team there. Everyone doing a great job in such difficult times keep up the good work
GP surgery review: darlaston-family-practice
Title: Excellent consultation
Rating: 5 out of 5
Visited: November 2022
Recently joined this surgery but I was very impressed with my first visit. From the reception staff to the initial consultation everything was done in a professional and friendly manner. Everyone was very accommodating and put me at ease. Highly recommend!
GP surgery review: darlaston-family-practice
Title: Awful GP!!
Rating: 1 out of 5
Visited: November 2022
Nothing but a negative experience with this GP. I come away from every appointment in tears feeling like i haven't been listened to and just fobbed off. The support is minimal and they dont care. Its at the point i leave appointments feeling like my life isnt worth living. At what point do you listen to patients? When they're dead. 
Really dont recommend this surgery. Since i have joined they haven't got my notes which i have requested to be sorted a number of times, i have multiple health issues so not having my notes is affecting my care but nobody will listen. So much more issues honestly.
GP surgery review: darlaston-family-practice
Title: Happy Patient- excellent practice
Rating: 5 out of 5
Visited: October 2022
My support worker has helped me write this review, given English is not my first language.  I am truly grateful to everyone at the practice for the high standard of care they provide in these challenging times. I have never had an issue with making an appointment when I've needed one and the reception staff have always arranged a professional interpreter whenever I have an appointment. The Drs are the best, thank you for looking after me!
GP surgery review: darlaston-family-practice
Title: Great Practice
Rating: 5 out of 5
Visited: September 2022
I would recommend this practice to all patients. I have never had an issue with booking appointments over the phone or in person with the GP, nurse or health care assistant. All the GPs and staff are absolutely great and supportive towards me, whenever I attend.
GP surgery review: darlaston-family-practice
Title: Not good
Rating: 3 out of 5
Visited: September 2022
Appointment was for 10.30am and I'm still sitting waiting at 10.57am been told doctor is dealing with  someone but I have not seen anyone go in before me only people waiting for blood tests!!
GP surgery review: darlaston-health-centre-khan
Title: Ultrasound
Rating: 5 out of 5
Visited: November 2023
I like to thank the staff on Ultrasound today. They’re always very polite and helpful. I would recommend anytime.
GP surgery review: darlaston-health-centre-khan
Title: Outdated appointment system
Rating: 2 out of 5
Visited: May 2023
Awful that you still have to call at 8am on the dot each morning for an appointment. This morning I rang just after 8am, was 18th in the queue they didn't answer until almost 8.30 and I was told "no appointments left ring back tomorrow at 8". This is a ridiculous service - myself and my children haven't seen our GP in years because of this. I've registered for online services but this doesn't include making appointments. Most people don't have an illness that bad that they need to see a doctor that exact day so why can't we book online in advance? And the surgery keep a set number of same day appointments available for those that do have something urgent? Something needs to be changed, I can't spend every single morning on the phone for half an hour on the hope that I can get an appointment. Please look into how other local GP surgeries are managing their appointments.
GP surgery review: darlaston-health-centre-khan
Title: So Comforting
Rating: 5 out of 5
Visited: December 2022
Its so comforting to know that I have a Gp surgery that offer the best care that I can ask for. From the welcoming of the reception staff to an amazing doctor who I have grown up being cared by. 
He has looked after my grandparents with so much respect and gave them the dignity that they were due. Carry on with your care that you give, thank you
GP surgery review: darlaston-health-centre-khan
Title: Lovely Staff
Rating: 5 out of 5
Visited: May 2022
Appointment with nurse , very helpful and understanding excellent service. Will definitely recommend to family and friends
GP surgery review: modality-darlaston-practice
Title: Great doctor.
Rating: 5 out of 5
Visited: December 2023
I can’t thank my doctor enough for all the help she has given me these past few weeks. She has really listened to everything I had to say. All of my issues were taken very seriously and she was very attentive when recording my problems. Very professional and called me back every single time with updates. She has made sure I was heard and backed my corner and has now got me an appointment at my local hospital which I desperately needed again. Brilliant doctor, very professional and kind. I would absolutely recommend her service and care.
GP surgery review: modality-darlaston-practice
Title: Satisfactory practice
Rating: 5 out of 5
Visited: August 2023
My experience with this practice has been good. Most of the time I manage to get an appointment  & do not have to wait too long. Regarding my recent appointment,  I had to wait 1 week, I would have preferred to have been seen earlier as it was a cardio assessment & therefore I was anxious during that weeks wait. The doctor I saw was very good, taking her time & very thorough
GP surgery review: modality-darlaston-practice
Title: Great professional service
Rating: 5 out of 5
Visited: July 2023
Went to see the Dr , very through throughout her examination, covered all basis explaining everything as ahe went along , first class
GP surgery review: modality-darlaston-practice
Title: Ok surgery
Rating: 3 out of 5
Visited: July 2023
If you don’t phone at 8am you won’t get an appointment! If unwell you can’t get a face to face you have to wait weeks. Not the best since covid. Different doctors call you back so have to explain yourself over and over.
GP surgery review: modality-darlaston-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: July 2023
Each clinician I have seen at this practice,  since registering here last year, gives thorough and excellent care. They provide a very good quality of care. 
The reception staff too are courteous and helpful.
GP surgery review: modality-darlaston-practice
Title: Good practice
Rating: 4 out of 5
Visited: June 2023
When I last visited this surgery, the practitioner I saw was understanding and listened to me. Se addressed all my concerns professionally.
GP surgery review: modality-darlaston-practice
Title: Definitely a Great practice
Rating: 5 out of 5
Visited: June 2023
I love my doctors so much. I love how they listen to my problems and come to a solution..
I don’t feel anxious when speaking to my doctor as she makes me feel so comfortable.. she will always phone me to make sure I’m okay with the tablets she prescribed and now she has upped my dose and she will check on me again in two weeks to see how I’m getting on. I love my doctors and there services.. also how fast you can get an appointment.
GP surgery review: modality-darlaston-practice
Title: Modality
Rating: 5 out of 5
Visited: April 2023
I get a great service when I visit my Doctors and Nurses. They show great care and concern about my health and well being. I get my medication on time and reviews are good.
GP surgery review: modality-darlaston-practice
Title: Unable to get appt
Rating: 1 out of 5
Visited: April 2023
11/04/2023- I’m constantly told to ring at 8am.. I ring at 8am for it to say user busy (I have taken a photo today). Then I get through at 8.02am I’m already caller number 16 at this point. I hold until the call gets answered at 8.34/8.35am only to be told that there’s no appts left. Why are you telling me to ring at 8am if this is the case? *This happens everytime* to the point where I just think leave it and my problem just persists. I’ve been with this GP for years and now considering changing GP as this is the worst they have ever been. Before there was an e consult which is no longer available (they’ll probably reply by saying it is - it’s not I’ve been trying this - look it into it). My appt is now for Thursday after having a strop with the receptionist (I apologise as it’s not her fault). This is how people will end up with conditions deteriorating or even worse because GP doesn’t want to know. And no, I was not in a position to be able to attend at 8am today.
GP surgery review: modality-darlaston-practice
Title: Terrible GP
Rating: 1 out of 5
Visited: March 2023
Today for the first time I had to speak to the GP and I can’t believe how rude the doctor was, waited for this appointment for over a week my phone call was scheduled between 11:00-13:00 but she called at 09:22, she sounded like she was angry that I have answered the phone , I couldn’t explain anything because she literally said “ I don’t want to hear about that “ her tone was so rude and unbothered I felt so bad like I’m taking too much of her time so I quickly explained and she just said “ next time you find out what you want before you call “. The conversation lasted just under 5 minutes and I didn’t even speak about the issue I’ve been having because I was too scared to speak. I understood that she might be really busy so I didn’t say anything on the phone call.I also know that making a complaint will not change anything because I would probably speak to someone who would make you feel guilty for even wanting to speak to the doctor.
GP surgery review: new-invention-health-centre
Title: Brilliant
Rating: 5 out of 5
Visited: September 2023
Went for my copd check and she was very professional and still had a laugh, explained everything and gave some very useful advice for me 
Would not go anywhere else but to this practice, simple because they do actually care.
GP surgery review: new-invention-health-centre
Title: Brilliant  practice
Rating: 5 out of 5
Visited: September 2023
Fill in on line form,and a doctor  has always called me back on the same day,the 2 docs I always  prefer to see i  carnt fault  them,the receptionist  n nurses are always  helpful  and very friendly.
GP surgery review: new-invention-health-centre
Title: Terribly trained receptionist
Rating: 1 out of 5
Visited: July 2023
I am extremely upset with the patient care and service that I have received this morning with the receptionist  I spoke with - I will be obtaining her name and updating my review once I have it. I had bloods done in last week and, after chasing the results, was booked in for a call to discuss them next week. I have an extreme amount of anxiety in relation to the reason why I needed my bloods checking and I explained to the receptionist that I was very stressed and requested a copy of my results whilst I waited for my appointment. She simply stated that she can’t discuss the results with me - I stated I appreciated this however i was not asking to discuss I was asking for a copy of my data. The receptionist had a terrible attitude and rude tone. I am a solicitor and work with professionals on a daily basis and I know how to talk to people and have an expectation on how to be spoken back to. I asked her to be mindful of her tone and to not speak over me, to which she hung up. The phone lines then closed. I have had to leave work today because of my anxiety and have a history of needing anti-anxiety medication, which I thankfully have not needed since 2021. The receptionist has absolutely no idea on how to deal with patient’s and is not fit for her position in the NHS without at least some training. I will be escalating the matter.
GP surgery review: new-invention-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Can't fault anyone who works at new invention health centre iv been with these Dr's 41 years and I have never had a problem with them
GP surgery review: new-invention-health-centre
Title: Excellent care
Rating: 5 out of 5
Visited: May 2023
We have needed more support recently due to my husband health diagnosis. This has been an extremely difficult time and having the support of the team from New Invention Health Centre has made such a difference to our lives. The reception team are there, they listen and help us to  find the best route to meet our care needs. Not sure things would remain so stable without the dedicated care of the Dr's and nurses. As my husbands health needs are mainly being met in the community, this responsibility falls on GP services at every stage. We are so pleased and fortunate to be under your care, thank you all so much.
GP surgery review: new-invention-health-centre
Title: Good old fashioned appointments
Rating: 1 out of 5
Visited: April 2023
Why can't we have a good old fashioned system where we get to see a doctor? I am fed up of no one answering the phone online texts etc before I can even get to see a GP. I just want an appointment  thats all. I feel so sorry for people who are not used to the jnternet as I am getting older I feel scared that we can't access these services. It feels like we as patients are not cared about.
GP surgery review: new-invention-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: April 2023
Excellent service , since the the practice was taken over it is now much easier to get through on the phone and also the system of having a link to give your information to the doctor for him to get back to you is not as good obviously as seeing the doctor face to face but is a very close second if you need a response to your problem quickly. This morning I phoned and got through to the receptionist twice in 5 minutes , in the past this would have been unheard of. Well done and thank you for dealing with my issue promptly and efficiently. Regards Rob Hughes
GP surgery review: new-invention-health-centre
Title: Triage system
Rating: 3 out of 5
Visited: April 2023
I think the new triage system is working quite well. I filled out the form and got a reply within the hour, with an appointment for the next day for my daughter
GP surgery review: new-invention-health-centre
Title: No appointments!!
Rating: 1 out of 5
Visited: March 2023
Getting an appointment here is impossible, they tell you doctor will phone 2 months after and then don’t bother or surpringly get cut off.  
As I said don’t come here expecting to see a doctor.
GP surgery review: new-invention-health-centre
Title: Able to read ???
Rating: 2 out of 5
Visited: March 2023
Can anyone read prescriptions that have been ordered?? I even phoned up and repeated it again get to the chemist (3rd time) and once more wrong prescription ! What is going on in there ?? I am going on holiday and haven't got time for this and everything was ordered last week ???
GP surgery review: stroud-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: October 2023
On the few times I have actually managed to get a face to face app with the doctor the waiting room is empty maybe 1 other person waiting. This practice is open 8am to 18:30pm and yet you can never get a late appointment let alone an appointment for that week. They try and push you for phone consultations or fill out a form online. This actually baffles me as the waiting room is always empty. Is everything being pushed to online and phone consultation?!
GP surgery review: dr-ali-surgery
Title: Wonderfull
Rating: 5 out of 5
Visited: February 2023
My daughters vaccination experience was good . Also, the nurse in charge who vaccinated my lil one was wonderful .
GP surgery review: dr-ali-surgery
Title: Good Practice
Rating: 4 out of 5
Visited: July 2022
Always had good service from receptionist and doctors been with this surgery over 34 years and haven't had any issues
GP surgery review: dr-ali-surgery
Title: Very Happy with service
Rating: 5 out of 5
Visited: February 2022
I visited the surgery a few weeks ago and I have to say that I am very happy with the service that I got. Reception staff were polite and the care I got from the doctor was super.
I wish people would stop moaning all the time just because they don't get what THEY want. We need to more patient especially in the times that we are living in.
I would recommend this surgery to my friends !
GP surgery review: moxley-medical-centre
Title: Amazing care
Rating: 5 out of 5
Visited: December 2022
Always take calls never holding long, andmin team are always helpful and polite, appointments always available within an acceptable time, doctors are amazing , give great care and really listen to you. Nurses are wonderful and provide you with all the help they possibly can . Nothing is too much trouble at this surgery , service is beyond anything I have experienced in the nhs and is similar if not the same to that of private care !
GP surgery review: moxley-medical-centre
Title: Excellent
Rating: 5 out of 5
Visited: November 2022
Your Review:  I have in recent years been in Ill health and have always had excellent treatment from Dr and his team …. At times they are under the cosh but Nothing is too much trouble ..
GP surgery review: moxley-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
Always made to feel at ease great clean practice always listened to and helped brilliant service all round!!!
GP surgery review: moxley-medical-centre
Title: Brilliant service
Rating: 5 out of 5
Visited: October 2022
I have just registered with this practice and I have received nothing but friendliness and helpfulness and the staff do go that extra mile
GP surgery review: moxley-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: October 2022
Brilliant staff, very friendly and accommodating. GP is very attentive and takes time to listen to your problems, would recommend this surgery.
GP surgery review: moxley-medical-centre
Title: Small but very good practice
Rating: 5 out of 5
Visited: August 2022
The doctors are very nice and helpfull and all staff is very helpfull I do really like this gp practice and do recommend
GP surgery review: sina-health-centre
Title: Incredible compassion and patience
Rating: 4 out of 5
Visited: November 2023
I came into the practice to have my first blood test in 25+ years. I made reception aware I was a nervous patient but this probably didn’t go far enough to explain. I had a traumatic experience some years ago and have avoided them since - I’m also a fainter. 

On the day, the nurse I was booked in with was being shadowed by another. Both staff members couldn’t have been kinder, more understanding, down to earth and just lovely with me. 

The nurse that did the test was so unbelievably quick and professional, whilst the other held my hand and made me laugh. When I began feeling faint they looked after me and I left feeling cared for. 

Thank you both so much
GP surgery review: sina-health-centre
Title: Above and beyond
Rating: 5 out of 5
Visited: November 2023
The whole team at the practice always go out of their way to help. Whenever we have needed help from sorting out medicines, an appointment or a query they always help. They are all polite and professional and treat everyone with dignity and respect, regardless whether a patient has been rude and abusive,  which I have been witness  to myself.
They are a shining example of how a small practice works and that is the reason we would not change our GP.
GP surgery review: sina-health-centre
Title: Impressed with service
Rating: 5 out of 5
Visited: August 2023
Impressed with speedy response to book a face to face appointment after sending an email referral.
Have been a patient here for many years and always found reception staff helpful and friendly.
GP surgery review: sina-health-centre
Title: Excellent admin staff
Rating: 5 out of 5
Visited: August 2023
The staff at thus GP surgery is fantastic.. always hwlpful, supportive,understandinf. They need a gold star for their brilliant oeople skills
GP surgery review: sina-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: August 2023
Staff are always very helpful and accommodating. They always try to ensure that appointments are available when required. Highly recommended