janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: wellbrook-medical-centre
Title: Impossible to book
Rating: 1 out of 5
Visited: December 2022
Zero care about patients, I did a lot of exams last year, that one had a abnormal result, I’m trying for months to book, but is just impossible, they never answer the phone, just can book if you go there 8am, but I work this time, and even when you go they does not have appointments available on weekend or evening, or in more than 2 weeks, as I need a holiday day to have during week on day, and I need time to book holiday. To Saturday appointment need to call Friday 13:30, I tried massive times, all unsuccessful of course as the phone just have a automatic message that is busy and turn of, or be on the key until the call end with no answer, Wellbrook medical centre is waiting me due to have one less people to care. Difficulties the service, I had another gp when I used to live in Nottingham and was complete different. Disappointed and would not recommend nobody to use this terrible set ice gp.
GP surgery review: ashbourne-medical-practice
Title: Appointments
Rating: 2 out of 5
Visited: August 2023
So first I couldn't even make an appointment for weeks, always being told they booked for next two weeks, when I finally get an appointment it's an hour delay!!!!! Terrible experience. Won't bother again!
GP surgery review: ashbourne-medical-practice
Title: ‘A Touch Better Than Excellent’
Rating: 5 out of 5
Visited: July 2023
Having just moved to the Ashbourne area and brought a few ongoing health issues with us, we registered with fingers crossed.

Having struggled over the weekend, I found it necessary to call into the surgery this morning for an immediate appointment and enjoyed a smiling and helpful receptionist who kindly booked me in.

Within an hour I was sitting in front of my new lady GP who was absolutely wonderful and examined me fully.  Treatment plan sorted and asked me to call the hospital to arrange an xRay.

Well, rather than call, I just walked into the adjoining building and into the Hospital’s reception area where I was greeted by more charming reception staff who said ‘take a seat and we’ll try to fit you in now’.  Within 5 minutes or so I had had my xRay, my wife had collected my medication and I found myself on the way home feeling totally relieved, hence the the heading for this review.

What a great Practice, great people and perfect location. Thank you so much.  A very nice welcome to Ashbourne indeed.
GP surgery review: ashbourne-medical-practice
Title: Communication nil
Rating: 2 out of 5
Visited: May 2022
Terrible experience seemingly non empathetic staff a sign of today perhaps but urgent matters seem to be ignored still waiting and attempting to get an appointment that suits the surgery
GP surgery review: ashover-medical-centre
Title: Practice
Rating: 2 out of 5
Visited: December 2022
Just picked up medication, could not hear receptionist over the noise from the radio. I suggest that if the workforce want to listen to music then put the radio where they sit not turn the surgery into a school disco.
GP surgery review: brailsford-&-hulland-medical-practice
Title: New scenario
Rating: 3 out of 5
Visited: December 2023
I need ongoing medication now. All tests, monitoring and advice done efficiently. Sensitive decision making on the way forward.
GP surgery review: brailsford-&-hulland-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: September 2023
All I can say is this practice was truly there when we needed them with a fast efficient service all the staff have been amazing and have gone above and beyond to help our family I can’t thank them enough!
GP surgery review: brailsford-&-hulland-medical-practice
Title: Fantastic Service
Rating: 5 out of 5
Visited: July 2023
I contacted the surgery for a persistent cough, I received a callback from the Dr. within 30 mins. I had an appointment within 30 mins. of that call and was given a possible diagnosis and treatment, along with the promise of a chest x-ray at the local hospital. The Dr. gave me the x-ray dept. tel. number to call them if I hadn't been called within the next 24 to 48 hrs. I then left the surgery and travelled to Ashbourne to get my prescription filled. While I was stood outside a pharmacy next to my local hospital I received a call from the x-ray dept. asking when I was available for the appointment. I told them I was outside the hospital and they invited me straight in. So from calling the surgery to actually having a chest x-ray was about 2 hours. Absolutely outstanding.
GP surgery review: brailsford-&-hulland-medical-practice
Title: Excellent Patient Service
Rating: 5 out of 5
Visited: June 2023
Needed my husbands medication as we were going away and he had forgotten to order it. Called the reception and the receptionist went and spoke to dispensary who sorted it out within the hour. 
Both reception and the dispensary were just amazing, not only very efficient but friendly and so helpful. They work very hard and in my experience work tirelessly to meet the needs of patients.
GP surgery review: brailsford-&-hulland-medical-practice
Title: Phenomenal doctor and care team
Rating: 5 out of 5
Visited: June 2023
I went to see the doctor yesterday, straight through on the phone and an emergency appointment given by a wonderful receptionist. They saw me and prescribed antibiotics however over night my symptoms got a lot worse and so I called the doctors again and was given and afternoon appointment. The doctor himself then rang me to say I believe you have another appointment, I explained the circumstances and he squeezed me in within an hour of the call. Excellent doctor with an extremely high duty of care. He did a mini but very uncomfortable procedure that was necessary and it has relieved the excruciating pain I was in immediately. Fantastic advice given with no frills. Excellent service and I couldn’t recommend more.
GP surgery review: brailsford-&-hulland-medical-practice
Title: Terrible management
Rating: 1 out of 5
Visited: June 2023
Have tried to book an appointment in advance as I can get time of work in a rush. Keep being told to book closer to the date that I have booked of from work 6 weeks in advance. I get to a little over a week before my booked time off (After a few weeks of trying) only to then be told that I can no longer book for that day as they are already fully booked. I'm desperately needing to speak to a doctor in regards to my medication but the receptionists can't be bothered to book anyone more than a 2 weeks in advance.

Utterly terrible. I won't be recommending this practice to anyone and am currently looking to move myself and several family members elsewhere.
GP surgery review: brailsford-&-hulland-medical-practice
Title: Good service
Rating: 5 out of 5
Visited: May 2023
Went for blood test yesterday, service was really quick and efficient ,no waiting and member of staff great
GP surgery review: brailsford-&-hulland-medical-practice
Title: This Gp Surgery does not want patients!
Rating: 1 out of 5
Visited: February 2023
Sadly I have not had one good experience in the surgery and the only saving grace they currently have is the onsite paramedic who goes above and beyond to try and care and genuinely help the patients at Brailsford, and the new doctor who I have seen a few times now on home visits.
I am housebound and cannot get my prescriptions or medications. The only way they said I could achieve this is to send the dispensary a stamped addressed envelopes to Lloyds Pharmacy, who will then deliver my prescription medication. I have to pay for Lloyds to deliver the prescription. However even this doesn't work and I am paying for it with the delivery service from Lloyds and the stamps on the envelopes, which when they run out I can't get anymore to them! On top of that, you have to pay for the Lloyds delivery a 6 month or 1 year subscription, but if the surgery messes up your prescription and someone else has to intervene for you, you are losing out on the service you are paying for at Lloyds.
I have even had to pay for the Connex service to collect my prescription & then medication before because the surgery and Lloyds just couldn't work out how to do their jobs, which was yet another expense for me. When you are on benefits in a national financial crisis every penny matters.
The amount of times I have ordered my meds each month for them to get it wrong. Ordering 1 months supply of heart meds to be sent 1 literal pill for the whole month! And the complexity of requesting insulin injection pens to be send just the vials of insulin with no way to inject it just baffles me.
To add insult to injury as it were, it takes a week for the dispensary to send the prescription to Lloyds via snail mail and then a week for Lloyds to process it and a few more days on top to get it delivered to me. You literally need to order your prescription the day you receive it. At this current time I have run out of stamped addressed envelopes at the surgery so my medication prescription is still sitting in their outbox, no sign when I will get my much needed medication that I have been out of for a week now. The dispensary just tell me I need to get them envelopes or arrange someone to collect the prescription. But I can't get out my house and have no one to collect it. I can't afford to keep paying the Connex service to do it when it is £15 for each journey.
I am pretty sure there are a lot of patients who have prescriptions sent to Lloyds, so why not put them all together and send in one envelope at the end of each day? I guess they want to save money on one stamp a day?
If I could change surgeries I would but at the present time I can't, so I have to take my chances each time with not having meds and hoping that I don't end up in hospital or worse because of the situation. I genuinely feel like Brailsford does not want patients.
GP surgery review: brailsford-&-hulland-medical-practice
Title: How could what was a wonderful surgery sink so low
Rating: 1 out of 5
Visited: December 2022
I have been a user of brailsford practice for over 60years it was always a first class doctors until the last couple of years. Then things fell apart I have had many negative experiences in recent times but will just concentrate on today's issue in the hope it will bring about positive change. This morning I called to pick up a repeat prescription and found there were 30 people  waiting to be served as I had to be elsewhere I decided to call later in the afternoon . some five hours on my return there were now 31waiting.over the next hour we move toward slower that snails pace.there were some very unhappy people waiting. I noted that when each in turn reached the head of the queue they were told that their prescription was not even ready and they were given the paperwork to take to a chemist (this has happened to myself on five previous occasions) very occasionally did someone actually walk away with medication. With growing trepidation I reached I reached the head of the queue, and miracle I actually received my medication yes I was lucky this  time, but overall the dispencery service is appalling. At one time as I collected my monthly prescription, the date of the next collection was written on the bag and the details entered into the dispensary computer. Now we have the ludicrous situation wehere we have to drop the request in the box a week before( for myself this involves a 12 mile round trip 12times a year ,what a waste of time and fuel). The overall situation is so appealing its perhaps time that what are numerous dissatisfied patients (you only need to look at these review pages)came together to to demand some very urgent changes to the way what was in the past a very well  run practice ,which has now become an absolute shambles
GP surgery review: brailsford-&-hulland-medical-practice
Title: Shocking Service
Rating: 1 out of 5
Visited: November 2022
Today I attended the Brailsford and Hulland  GP practice and can safely say it’s customer service is appalling! From the Dispensary service to my GP appointment was a car crash and I’m seriously considering moving to another GP service!  After being previously informed by Dispensary Team that my prescribed medication would be available to collect, apparently a new system has been introduced which I was required to use even though no one has recently informed me either through text or email of this, thus my medication was not available to collect! I saw a new doctor today who was using words such as “it’s up to you to contact the GP to chase your review” I mentioned the idea of a PSA test for Prostate Cancer and was told this was a “ignorant meaning” and felt throughout the whole appointment the doctor used negative and derogatory language and thus I will be making a official complaint through the proper channels. I will never see this GP again! I can safety say it was my worse GP appointment in history!  I can see why there are so many negative comments re this GP service. The only person who had any empathy and kindness was the receptionist but everyone else was shocking!
GP surgery review: credas-medical
Title: Disappointed / lost faith
Rating: 3 out of 5
Visited: January 2022
I know GPS are pushed.. But I think  before asking 'is it an emergency..?' Ought to come the question of what someone's name is.
I have struggled with depression following a tragic event in the last 18 months. I never reach out for help, never, even though people say I should, I try to manage.
But last weekend I had a melt down, so I decided it's time to reach out.. But anyone that has ever suffered with mental health knows it's so hard to get to the point of asking for help.. That's the BIGGEST hurdle, asking.
Its taken 18 months to pluck up courage to phone, and literally wrestled with my own mind since the weekend with strong encouragement from my kids to phone up, when I finally took the bull by the horns yesterday morning to phone.. Only because I thought I'd phone re a different problem, then if I felt comfortable I'd approach the intense depression subject.
In today's world of everything suppose to being geared to 'mental health' the receptionist missed  a key point. The first thing she asked ', is it an emergency?..' no, I said, (because if it was I'd have called 999 I thought) and also what is an emergency GP appointment to one person is not to another.. So I said no because I felt compared to other people's, mine isn't an emergency,  and I don't want to take someone else's maybe more important appointment.. As I have little self value as to see mines important anyway.. Part of the problem! She then prattled on about how short on GP's they are.. Aren't we all getting a bit sick of hearing this..?
 And here I say one thing.. If I'd have had this response at the weekend when I literally was having a melt down I still wouldn't have classed it as emergency, because I'm struggling to see anything to do with me is important, or matters, or seeing the point in anything.. So crucially it's 'KEY' before asking if it's an emergency.. Is to obtain someone's name.. I told her it's taken 18 months for me to pluck up courage to phone, she just started to emphasise I should phone next week if it's not an emerg... I was so taken aback and upset.. I hung up at this point.. What's the point.. This was me reaching out, and now it's put me off.
My point being i was at my witts end at the weekend...im concerned if someone phones that is desperately reaching out, but won't class themselves as an emergency, surely their name should be taken, so if they hang up they can be recontacted to check they're OK.. She may have had my number, but she didn't phone back to check I was OK.
In today's fragile world  of heightened mental health a receptionist is a key link for someone reaching out.. For goodness sake, ask someone's name first.
GP surgery review: evelyn-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: September 2023
We have been with the practice for 14 years and cannot fault it.  The doctors have been knowledgeable, kind and sympathetic.  Nursing staff efficient and friendly.
GP surgery review: evelyn-medical-centre
Title: Outstanding GPs
Rating: 5 out of 5
Visited: July 2023
I have been registered with this practice for 5 years and have used it more in the last 1-2 years. Every GP contact I have had has exceeded my expectations. I have seen three different doctors and each has been kind, has listened, has included me in plans and taken extra effort to make me feel supported. I work in healthcare myself and only feel extra lucky to have access to the GPs at Evelyn.
GP surgery review: evelyn-medical-centre
Title: Excellent responsive service
Rating: 5 out of 5
Visited: April 2023
I had a sudden onset of very painful sciatica and was able to get an appointment with a local private physiotherapist on the same day, a Friday. The physio called Evelyn Medical Centre and explained that I was in considerable pain. One of the GPs from Evelyn Medical Centre responded by calling me within an hour. He was very empathic and prescribed me pain killers and anti-inflammatories which I picked up shortly thereafter. Fortunately my symptoms began to ease within a few hours. I had a face to face appointment with the GP on the next working day (Monday) at which he prescribed further medication and a referral to an NHS physio and also responded to a different, unrelated and less urgent matter that I wanted to discuss. This was the start of Easter week with a double bank holiday approaching. Being unused to taking medication I failed to check if I had enough of everything to see me through to the Tuesday after Easter, and I realised only on the Wednesday that I was going to run out of one of the drugs over the Easter weekend. I called Evelyn Medical Centre and after consulting with the GP they were able to give me the necessary supplies on the Thursday afternoon. My experience throughout has been of a knowledgeable, responsive, kind, caring and thoroughly professional service.
GP surgery review: evelyn-medical-centre
Title: Best ever GP practice
Rating: 5 out of 5
Visited: April 2022
The personal touch is so special, and for which I remain grateful. Despite enormous pressures they have always been very helpful, genuinely caring and empathic. The GPs remain outstanding. Their willingness to go the extra mile, never a harsh word despite difficult times makes me feel safe and provides great comfort, as well as help. The nurses and receptionists are also all lovely, helpful, efficient whilst maintaining care and compassion. A real family GP surgery that you’d only expect from the 1980s or prior. Very grateful. They all do an amazing job! Thank you.
GP surgery review: hannage-brook-medical-centre
Title: Thank Yoi
Rating: 5 out of 5
Visited: October 2023
Just wanted to drop a quick note to thank you for accommodating me yesterday and arranging my B12 jab so quickly. As alway the support is great. 

I know we are all very quick to complain but very rarely say thank you. 

Knowing  friends, family and colleagues experience of their doctors, I know how very lucky we are and we can always really on your help and support. 

Thank you
GP surgery review: hannage-brook-medical-centre
Title: Best practice I’ve ever been with
Rating: 5 out of 5
Visited: September 2023
I’ve been with many practices from living in different parts of the midlands and I can honestly say this is the best one I’ve ever had by far. Their service is highly efficient. I completely trust their staff and I know if I need an emergency appointment I will get one. Access to GP’s for same day appointments is brilliant and I think their telephone call first is so useful so I don’t waste a trip if not needed. Their care for children is above and beyond. When I tell my family about their service, they can’t believe it’s possible as their GP surgeries come no where close to what is provided at hannage.
GP surgery review: hannage-brook-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Saw Doctor and nurse both very professional and excellent to talk to both very reassuring made me feel a lot happier
GP surgery review: hannage-brook-medical-centre
Title: Responsive quick service
Rating: 5 out of 5
Visited: May 2023
Needed anti biotics urgently same day, as advised by pharmacist. This was for infected wasp sting; GP tele consultation thorough and got script to chemist before it closed. Thankyou.
GP surgery review: hannage-brook-medical-centre
Title: Beyond the extra mile
Rating: 5 out of 5
Visited: March 2023
I recently went for my first smear test at Hannage Brook, and from start to finish the whole process was completed in the most positive way. I received communications the day of the appointment confirming attendance, and mentioned it was my first test and I was a little nervous. The reply was full of reassurance and even options to move to an earlier time. Within the appointment itself, everything was so clearly explained in a way that was easy to think through, with lots of space for questions and checking my understanding. My nurse was so calming, chatting about dog walks to make sure I was okay, and talked me through exactly what was happening. When we have the option for prevention of cancer through a quick smear test, it is so saddening there are people who are made to feel worried, scared, or less than, for their potentially life saving appointment. I only wish that everyone had access to such a brilliant, supportive GP surgerh where you are made to feel listened to everytime - thank you so much!
GP surgery review: hannage-brook-medical-centre
Title: Great GP surgery
Rating: 5 out of 5
Visited: February 2023
All the staff at Hannage Brook have been responsive, caring and professional and I have
always felt that I have been listened to and involved in a partnership in the management of my care and treatments.  I highly recommend this surgery and am sad to move, having enjoyed 10 years of excellent care, and I am truly grateful to the GPS and all the staff for their excellent service.  Thank you all.
GP surgery review: hannage-brook-medical-centre
Title: Exceptional service
Rating: 5 out of 5
Visited: October 2022
I recently required referral and treatment at the acute hospital. My GP was hugely supportive, taking time to get appointments and diagnostics expedited where appropriate. I am very grateful for the kindness and support she provided during a difficult time for me.
GP surgery review: hannage-brook-medical-centre
Title: Poor appointment service
Rating: 2 out of 5
Visited: August 2022
After waiting 3 weeks to see a practice nurse I wa told I couldn't have  the blood tests I needed because it was Friday!  Would have been better to give me an appropriate appointment (hopefully not a 3 week wait) and not waste an appointment when so many people are waiting a lo g time for one.
GP surgery review: lime-grove-medical-centre
Title: Friendly and efficient practice
Rating: 5 out of 5
Visited: December 2023
Very good practice to deal with. The phone is answered in a friendly way, and appointments can be made in a reasonable time.
Communication is good with text updates sent out.
Prescription requests are swiftly dealt with, and notified to a nearby pharmacy.
GP surgery review: lime-grove-medical-centre
Title: Excellent team throughout practice
Rating: 5 out of 5
Visited: December 2023
Came in on off chance to ask about seeing doctor about cough and chest wheeze. While waiting for my partner to go in for appointment I was seen by clinical practitioner who diagnosed chest infection and prescribed medication.
GP surgery review: lime-grove-medical-centre
Title: Well done and thanks
Rating: 5 out of 5
Visited: April 2022
Running a GP surgery at the moment is so so difficult. But I received a great service. After Brexit, Covid, Social Care falling apart and NHS cuts, that's nothing short of a miracle.