janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: greenside-medical-practice
Title: Perfect as required
Rating: 4 out of 5
Visited: January 2022
Extremely good service  ,no long waiting   , polite and amicable behaviour of staff ,very easy to discuss the medical condition and clearly explained how and when can my reports will be ready and will reach to me .
GP surgery review: hartland-way-surgery
Title: Compassionate doctor
Rating: 5 out of 5
Visited: April 2023
Excellent, compassionate and kind doctor who takes her time in dealing with you. Makes you feel that you matter and follows everything up. Can't tecommend highly enough.
GP surgery review: hartland-way-surgery
Title: Great receptionist at Hartland Way Surgery
Rating: 4 out of 5
Visited: April 2022
I called the practise this morning in order to obtain some details around my medical history.

The receptionist I spoke to was very friendly and helpful. I have exactly what I called for. Hartland Way has received mixed reviews in the past but I do truly think they have turned a corner in terms of customer service and it makes the often worrying task of going to the doctors a more manageable experience. 

Thank you again and reminds me how lucky we are to have our NHS.
GP surgery review: morland-road-surgery
Title: Impossible to get appointments
Rating: 1 out of 5
Visited: July 2023
Spent 20 minutes trying to get through on the phone only to be told there were no appointments available today and they won't let you book ahead.
GP surgery review: morland-road-surgery
Title: Rude, blunt and impatient receptionists
Rating: 1 out of 5
Visited: August 2022
It's impossible to get an appointment on the phone, they tell you to call at 8am the next day but can never get through. When you do the receptionists are always really rude on the phone. They don't listen to your issues and try to help. Blunt and just hang up on you
GP surgery review: morland-road-surgery
Title: Very Unhelpful
Rating: 1 out of 5
Visited: July 2022
I rang to try and get an appointment for my son who has developed a nasty looking rash on the recommendation of the pharmacist. After waiting for nearly 20 minutes for the phone to be answered, I was told that I had to ring at 8am the next morning to make an appointment. After I explained that to call then was impossible because me and my partner have to be on our way to work at that time, I was told that the doctor could call me on Thursday, so to keep my phone by me. I work at a nursery school where I cannot have my phone out all day and I don’t see how having a telephone consultation will be of any help to my sons rash! This is really the final straw. I have had similar problems like this before so I have decided to change to another surgery. Would not recommend this surgery to anybody.
GP surgery review: portland-medical-centre
Title: Dreadful
Rating: 1 out of 5
Visited: September 2023
Nightmare to book an appointment then get told a Doctor will call you but never does a bit of a wast of time this practice.
GP surgery review: portland-medical-centre
Title: Lacking care and attention
Rating: 1 out of 5
Visited: August 2023
My wife and I were wanting some feedback about test results and next steps for fertility treatment.

So we’ve been waiting six months assuming that we are going to hear from a specialist  only to find out that the surgery had never referred us. Now we are at the start of the process again. 

This surgery needs a serious review looking into the way that they communicate and care for patients.
GP surgery review: portland-medical-centre
Title: Disappointed
Rating: 2 out of 5
Visited: July 2023
Been to gp twice given antibiotics was told by doctor there if no better ring and come back I did this was told no appointment for another week even though I was told to come back been over a month I’ve had this continuous problem in the end I ended up in a&e
GP surgery review: portland-medical-centre
Title: Antibiotics prescribed by text
Rating: 0 out of 5
Visited: January 2023
I phoned my surgery after seeing blood in my urine for 2 days, expecting a call from a GP. What I got was a text message saying that I could collect a prescription for antibiotics for a urinary infection from my pharmacy. If there was no improvement in 7 days I should contact the surgery again.  
How many more serious conditions can result in blood in your pee? Why was there no check for antibiotic tolerance? So my relationship with my GP and their assessment of what medication I need doesn't even seem to require a phone call any more, just a text.
GP surgery review: portland-medical-centre
Title: Really good and quick service
Rating: 5 out of 5
Visited: August 2022
Rang the surgery at lunchtime, and told to wait for a GP to call.  S/he did about 1 1/2 hours later.  Short phone consultation, as a result of which told to come in.  Saw GP immediately, for a very thorough consultation.  Was told I needed additional tests - which Reception organised immediately.  

Excellent medical service and likewise excellent service from Reception.

All in all, a very good experience.
GP surgery review: portland-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
Helpful, friendly staff. Fairly easy to make appointments,  much better service now that they have introduced online contact. Thank you
GP surgery review: portland-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
They have always been very helpful & nice,friendly & very considred,I will always recommend this surgery to anybody that wishes to come to this docters
GP surgery review: portland-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: June 2022
The service is always great, friendly staff & nurses.
I usually would of said great practice as I have in the past, but trying to actually see a doctor is impossible! Just on-line communication & only then you might get a phone call from a doctor? Cannot even remember the last time I saw a doctor!!
GP surgery review: portland-medical-centre
Title: Efficient practice
Rating: 4 out of 5
Visited: June 2022
Great staff friendly and professional. Very good quality of care and communication. I appreciate all your help and support. Thanks
GP surgery review: portland-medical-centre
Title: Incompetent practitioners and admin staff
Rating: 1 out of 5
Visited: June 2022
Incredibly unhelpful staff and appointment system that is not fit for patients’ needs. Third party provider dealing with calls and all they offer is to fill in a form on the patient's behalf. GPs only communicate in writing once initial contact has been made and even if a call back is requested to provide further information or receive an update about a referral that was made incorrectly. 

GPs claim patients are contacted when no calls were made.  Reception staff provides incorrect information, which leads to further delays and unnecessary anxiety.

Registered with another practice after experiencing one issue after the other within the first few weeks of being a patient. I definitely do not recommend registering with this practice.
GP surgery review: selhurst-medical-practice
Title: Very supportive
Rating: 5 out of 5
Visited: May 2023
I called the surgery earlier this morning and the receptionist was extremely helpful and supportive.
Had over the phone consultation and same day face to face due to my condition.
The doctor was very helpful and he explained to me in depth in a very professional manner.Very satisfied with both doctors.
GP surgery review: selhurst-medical-practice
Title: Rude and unreable
Rating: 1 out of 5
Visited: October 2022
I called the Clinic letting know that I was really unwell with body temperature at 40",cough and chest pain and told me to go to the Farmacy.
They also said GP will call me, never did.
GP surgery review: selhurst-medical-practice
Title: Efficient and kind staff
Rating: 5 out of 5
Visited: March 2022
I registered with this surgery just over a year ago. The reception staff and doctors are very efficient and always treat you very kindly. I’ve never had a complaint and I’ve been seen face to face every time I’ve contacted the surgery for an appointment.
GP surgery review: shirley-medical-centre
Title: Caring medical practice
Rating: 5 out of 5
Visited: December 2023
I want to express my heartfelt gratitude to the whole team at Shirley Medical Centre for the exceptional care they've provided me. It never ceases to amaze me how they go the extra mile by personally following up with phone calls, even when my blood results come back normal. The teamwork between both doctors is evident, and it's reassuring to know that my health is their top priority.
The seamless continuity of care and their thoughtful referrals to appropriate services have made a significant difference. I also want to acknowledge the outstanding care I've received from Croydon University Hospital. A special shout-out to the reception team, whose tireless efforts to secure appointments have not gone unnoticed. Having doctors and a reception team that genuinely care about my well-being is something I'm truly grateful for.
The communication about scan results and the clear explanation of the next steps by my doctor is invaluable. I feel fortunate that my family and I are registered at this surgery, and I want to extend a big thank you to everyone involved. This, to me, is the epitome of an excellent NHS GP practice.
GP surgery review: shirley-medical-centre
Title: A helpful and understanding surgery
Rating: 5 out of 5
Visited: November 2023
Recently my 4 year old has had to up his asthma medication, which included using inhalers at school for the first time. He didn't have a second spacer to use there, so I contacted the surgery and I emailed to request one. I had a text the same day to say that the prescription had been emailed straight to my pharmacy, and I was able to collect it the same evening so my little one could take it to school with him the next day.

A personal service, I've never had a 'computer says no' moment here - I would recommend to others.
GP surgery review: shirley-medical-centre
Title: Great caring practice
Rating: 5 out of 5
Visited: September 2023
I have always found the doctors always provide a very caring and professional service. The surgery also very clean and tidy, I would highly recommend the surgery.
GP surgery review: shirley-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: May 2023
Rang surgery at 4pm and was given a face to face appointment for 5.30pm that afternoon. Based on my symptoms and history the GP diagnosed possible angina. He checked BP, oxygen and referred me for rapid assessment and urgent blood tests. Appointment came through for early June. Wonderful care from a great GP and practice. Thank you
GP surgery review: shirley-medical-centre
Title: The practice is outstanding in every way
Rating: 5 out of 5
Visited: March 2023
The practice is so friendly helpful and resourceful. Nothing is ever too much trouble I have never had problems getting an appointment and when I see any clinical staff they are all amazing . The drs are so caring and excellent at diagnosing symptoms taking time and listening. The reception staff are calm friendly even when I hear patients be frustrated at them . The clinic is clean and tidy and organised. I just had to congratulate everyone because all I hear about other practices is bad negative reports. Credit where credits due
GP surgery review: shirley-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2023
All Doctors and staff are very helpful and our family are very fortunate to have such a great practice in our area.
GP surgery review: shirley-medical-centre
Title: Fantastic caring service
Rating: 5 out of 5
Visited: January 2023
My son was seen for his preschool booster at the surgery. We were seen promptly, the nurse who saw us was friendly and caring, she was prepared and made sure that my son felt minimal pain during his injections by distracting him and going the extra mile to comfort him and provide aftercare info too.
GP surgery review: shirley-medical-centre
Title: Appointments
Rating: 1 out of 5
Visited: November 2022
I find it so unbelievable that you can never get through and book an appointment at Shirley medical centre. The receptionist’s are rude and I don’t want to tell them my medical condition. I feel this is very frustrating that we can’t get to see a doctor when we need one. I am sick of it and it must change soon.
GP surgery review: shirley-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
My wife became dizzy and could not see properly the doctor saw us the same morning we called and called the afternoon as she had made an appointment at Croydon hospital with an eye specialist 
We were abroad and our GP contacted us there when we had a problem great practice
GP surgery review: shirley-medical-centre
Title: excellent service
Rating: 5 out of 5
Visited: April 2022
I found the practice really helpful, and the reception staff excellent, and the advise I have been given by my gp was brilliant  and  has changed my life - highly recommend this surgery - well done
GP surgery review: the-addiscombe-surgery
Title: Good and comfortable practice
Rating: 5 out of 5
Visited: July 2023
The employers were nice and talked to me in such manner. I felt like I was at home, very comfortable and warm. They gently and patiently look at my teeth and made sure that they were not hurting some areas of my teeth.
GP surgery review: the-whitehorse-practice
Title: Awful Practice
Rating: 1 out of 5
Visited: October 2023
Refused to give me an appointment for my 3 year old daughter who was suffering with bad earache. They told me to go to a pharmacy.
I had to ring 111 and take her to a walk in GP hub & she was diagnosed with ear infection and given antibiotics. The doctor I saw told me to arrange a follow up at my own Doctor. Impossible !!- again they are refusing an appointment, telling me she does not need it. Rude reception staff, who do not take time to listen properly. I will be changing my Doctor. Awful surgery!!!
GP surgery review: the-whitehorse-practice
Title: Lack of Effort
Rating: 1 out of 5
Visited: September 2023
Called for a telephone consultation twice in the same minute. Then my case was closed. Poor lack of patient awareness, clinical team need to revise their telephone policy in order to meet patient needs. Otherwise, this continuing practice only results in additional appointments being made in order to meet the patients needs in an already over stretched NHS system. This is a waste of tax payers money.
GP surgery review: the-whitehorse-practice
Title: Medication
Rating: 2 out of 5
Visited: July 2023
It took 3 attempts to get my correct medication this month. I get 3 medications, only 2 were done. The 3rd ignored.
Then, I requested the medication again only to have a repeat of the first too. I clearly highlighted the one required only to ignore it again!!!!
The 3rd attempt I clearly requested 56 tablets like my other meds only to be given only 28.
Absolute madness all this incompetance.
GP surgery review: the-whitehorse-practice
Title: If you feel ill, don't go to this surgery
Rating: 1 out of 5
Visited: December 2022
In July 2022 I called the surgery in the afternoon, I was number one in the queue – great. I held on for fifty minutes but no one answered. The following day I called again to be told I needed to call at 8:00am to stand any chance of getting to 'see' the doctor. 
Fast forward to December, I know I had to call at 8:00am to be able to speak to anyone. I spoke to the receptionist, explained that I needed antibiotics. She said that she was referring me to the pharmacy and they would call me within five hours. They didn't call. When I called them over six hours later, they told me they hadn't been asked to call me.  They said they could only give me an over-the-counter remedy, which treats only the effect, not the cause. 
This surgery will kick your ailment down the road, and not deal with you or it if they can possibly help it. 
What's the point in having a GP surgery when it's so difficult to see a GP, and so difficult to speak to anyone.
And reading the previous reviews, the surgery apologises, but there seems to be no improvement as far as I can see.
I am a great champion of the NHS, but with this surgery I feel completely let down.
GP surgery review: the-whitehorse-practice
Title: Worst customer service
Rating: 1 out of 5
Visited: October 2022
I was literally waiting for 30 mins on Call just for the receptionist to answer, after wait they automatically disconnected my call by saying sorry all the lines are busy try again. Like wow. We are in 2022 how about you get rid of traditional telephone lines and get a calling solution. I mean for god sake you guys are a medical practice. People have emergencies.
GP surgery review: the-whitehorse-practice
Title: Exceptionally poor service
Rating: 1 out of 5
Visited: September 2022
Phoned the surgery at about 4 pm yesterday Friday evening.Was number 6 in the queue.After over an hour got to number one.Thought won’t be too long now but waited another hour before the receptionist answered the phone. Was very abrupt and told me the patient I was asking about was not registered at that surgery,even though they sent him a letter a week before about an unrelated matter.I felt the receptionist couldn’t wait to get rid of me and quickly cut the call short within 2 minutes.Just can’t work out how previous callers were on the phone for up to an hour and what they could possibly be talking about.Will get my very sick friend who and suffered from a heart attack followed by a stroke removed from this surgery as quickly as possible as I don’t believe their  procedures are fit for purpose.
GP surgery review: the-whitehorse-practice
Title: Receptionists Rule!
Rating: 2 out of 5
Visited: July 2022
I have been holding for over a combined total of 60+ minutes and I can't get a receptionist to take  me off hold, or not hang up on me for long enough to book an appointment. I actually ate a meal in the time I've been holding, and I don't seem to be getting anywhere anytime soon! This is absolutely shocking and they should be ashamed.
GP surgery review: the-whitehorse-practice
Title: An Hour and a Half later
Rating: 1 out of 5
Visited: July 2022
I waited a total of an hour and a half across 2 calls. I was repeatedly put on hold without warning, then when someone did finally answer for long enough, I told her how long I'd been waiting, and she said "yeah, well, we have a lot of calls to answer." No apology no empathy to salve the frustration at repeatedly being put on hold, just unsympathetic, arrogant indifference  unbelievable, honestly.
GP surgery review: the-whitehorse-practice
Title: Good service
Rating: 4 out of 5
Visited: February 2022
I was pleased with the service today. The Dr was thorough and kind and spend a long time examining me.
GP surgery review: the-whitehorse-practice
Title: Decent Practice
Rating: 4 out of 5
Visited: February 2022
I have been a patient at this surgery for 41 years, and have seen a lot of changes in doctors and reception staff.  The doctors now are good some more through then others but the reception staff need either more training in customer care or upskilling.
GP surgery review: east-croydon-medical-centre
Title: Poor Service
Rating: 1 out of 5
Visited: November 2023
I had to bring a urine sample for tests as I had a suspected infection after a hospital surgery. It took East Croydon Medical Practice a month to produce results, after I brought 2 samples which we supposedly lost or mislabeled/non-labeled. I explained the whole ordeal to a receptionist when attending for however number of times to enquire of results, finally my third sample produce the desired results after a month of a wait. The receptionist told me she will give my number to the manger of the practice to call me and address my complaints. I never received a call although I gave my number a second and then a third time to different members of staff over the phone and at the practice.
The reception team I was attended by(on phone or in person), generally looked and sounded not interested in giving explanations, as if bothered by patients like me, not to mention a smile which I have never seen by anyone at this surgery. 
Very unwelcoming environment. I have moved myself and my extended family to a different surgery now to save myself having to attend this place again. I would never recommend this surgery as this is the worst experience I have had when having to use a GP.
GP surgery review: east-croydon-medical-centre
Title: Ridiculous
Rating: 1 out of 5
Visited: October 2023
When you call this center, you have to listen to the recorded nonsense for exactly 2 minutes. Imagine that you are in a very bad mood and you are in a lot of pain and you have to listen to these ridiculous messages to talk to the receptionist.
GP surgery review: east-croydon-medical-centre
Title: Terrible Customer Service Experience
Rating: 1 out of 5
Visited: October 2023
We recently had an incredibly frustrating experience at East Croydon Medical Centre and we feel compelled to share our unfortunate encounter with their poorly skilled and untrained receptionists.

Our visit to the practice left us utterly disappointed, and we hope that our review will encourage the necessary improvements.

From the moment we walked through the doors, it was clear that the staff's attitude was far from accommodating, as the reception desk was completely empty. This was a sign of how disinterested the staff was, as they took a few minutes to acknowledge our presence.

We were asked to sit at the waiting area without any guidance or explanation. We understood the receptionist checked us in as we enquired about both details and appointments.

Even though the waiting area was empty, with no clear system for managing appointments or directing patients, we had to wait for an extended period, well beyond our first scheduled appointment time. No updates or apologies for the delay. The lack of communication and transparency was frustrating, to say the least.

When we came back for our second appointment two hours later, the receptionist did not inform us about the need for checking in at the computer located in the waiting area. We sat at the waiting area and were never called.

What frustrated us the most was the total lack of empathy and understanding displayed by the staff, who left us waiting for 40 minutes. 

When we asked the receptionist for advise, she treated us in a very disrespectful and patronising manner, yelled, and said the  appointment needed to be re-scheduled.

It is vital for a healthcare facility to create a safe and welcoming environment for patients, and our experience here was quite the opposite.

We sincerely hope that East Croydon Medical Centre takes this review as constructive feedback and considers the urgent need for improvements in their customer service.

Patients deserve a compassionate, efficient, and respectful experience when seeking medical care, and our experience fell significantly short of these expectations.
GP surgery review: east-croydon-medical-centre
Title: Administration Nightmare
Rating: 1 out of 5
Visited: October 2023
2.20 hour wait for phone to be answered.  Appointment given reluctantly after having been questioned about why I wanted a face to face appointment!   My doctor ordered a blood test and a follow up appointment.  Have been contacted by text saying my blood test has been rearranged - after my follow up appointment with my GP. (If this is not convenient please phone reception). Really!  Am I expected to spend another 2 hours or so on the phone to rearrange my blood test and not waste my Doctor’s time?  There is something seriously wrong with the administration/patient access and accountability for this.  If anyone would care to contact me in person or otherwise I am available and willing to testify as a patient