janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: abington-medical-centre
Title: Awful - patient care should be a service, not a chore!
Rating: 1 out of 5
Visited: April 2023
Warning - if you phone you will be waiting for an hour plus, think 'number 37 in the queue'. Also this surgery is only open for care on the phone between 9 -11am. Other times you will be asked to phone back between 9 -11. You can use the online form between 9 - 12 but it is riddled with glitches, on several occasions it hasn't worked and if you try to resubmit again, it comes up with an error that you have already used it once today.
I wouldn't recommend the 'Livi' app - they are more often than not fully booked.
It is very rare to see a doctor (get an appointment) at Beech Avenue - the waiting room is empty apart from the queue of people at reception who have been forced to travel to the surgery as they've been unable to get through on the phone.
The receptionists role is generally to fob you off, they say the doctor hasn't looked at it yet/ phone back tomorrow/ if you need an urgent blood appointment, use Swiftqueue at NGH (and wait a month).
Don't be ill on Wednesdays as they have training days one day a month, they finish at 12.30pm. 
For some issues, you won't get to speak with a doctor, instead the receptionist will treat you, dishing out prescriptions , even antibiotics, they assumed once I had a urine infection without testing any sample, also they updated my peak flow readings for my asthma without me attending or speaking to me. 
They take over 7 days on average to add a letter to their system from consultants or other NHS i.e hospitals, even if it's an emergency. 
On one occasion they didn't read the correspondence properly so missed the referral, I wasn't aware of this as I didn't receive a copy of the letter sent to the GP until I requested to see it months later out of curiosity and saw they had missed the 'actions' requested from the consultant.
I have seen previous comments on this site the same as mine - the issues are acknowledged but never addressed by the surgery. The problems continue without resolution but rather you are given excuses. 
I also work for the NHS, I'm always flat-out busy, but patient care should be a service, not a chore!
GP surgery review: abington-medical-centre
Title: Impolite Receptionist
Rating: 2 out of 5
Visited: September 2022
Phoned to ask to book an appointment, barely said 2 sentences before the receptionist started repeating "pharmacy first" at me. Not sure how a receptionist can refuse an appointment or be giving medical advice to patients without attempting in anyway to get a medical history from the patient. When you feel ill and helpless the last thing you want is to be made to feel like an inconvenience and to feel like there is noone there to listen to you.
GP surgery review: abington-medical-centre
Title: Excellent Care
Rating: 5 out of 5
Visited: August 2022
Discharged from hospital after operation, the surgery arranged an appointment for my dressings to be changed the next day. Further visits booked for exactly the right times for my ongoing treatment. All the staff on the healthcare and nursing teams were kind and supportive as was the Doctor who reviewed my progress . Could not have asked for better treatment.
GP surgery review: abington-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: May 2022
I am not happy with this practice at all. Long waits and impolite staff in the reception not to mention that they are absolutely clueless about some medical condition/terms. It is like wanting to speak to president Biden at the White House when you phone in the morning that hard it is!
You wait 1hour and 30 minutes at least to be told you are either too late or you are treated extremely superficial like your problem is not important....
I would never understand why we are offered the online service when it doesn't work, or the form is not picked up by staff, or it says "we are fully booked "( Liviapp)
We are thousands of people registered with the practice why there are no multiple phone lines to use with properly trained staff at the other end to reduce the stress in the morning. 1hour and 40 minutes wait for 3 minutes chat is an offence to everyone of us. 
Doctors seem to be good but reception is probably the worse I have ever seen.
GP surgery review: abington-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: May 2022
I appreciate that we sometimes have a long wait to get through, but once you get through to someone the service received is excellent. I have had a few quite serious issues over recent years, and the support and service provided by this surgery has been excellent on each occassion. Thankyou.
GP surgery review: abington-medical-centre
Title: Unbelievable
Rating: 1 out of 5
Visited: March 2022
Waiting on the phone  for 1 h 35 min to book an appointment for my child and at 11.32 the reception lady said to use living app becouse she will be unable to book an appointment for her. I try to use it and the app said we are fully booked.
GP surgery review: abington-medical-centre
Title: Attitude of receptionist
Rating: 3 out of 5
Visited: February 2022
I rang at 10.10 am to make a request to see/speak to a Dr. Phone answered at 11.10 and I was told I would have to ring back tomorrow as it was past 11, I did say I had been on the phone for over an hour and that I was struggling with my heart and lungs. Person on the phone was rude and their attitude towards myself then my husband ( carer) was unprofessional then her computer had broken and would phone us back which she did and told us the doctor said to go to casualty which we did not believe, Health workers as everyone should be treated with respect and abuse is never acceptable but it works both ways and she let herself your practice and myself down.
GP surgery review: abington-park-surgery
Title: Serious mental health check
Rating: 5 out of 5
Visited: November 2023
I’ve had the most thorough and kind serious mental health  check I’ve ever had. Did the whole lot and made me feel relaxed and listened to. Best one I’ve had.
GP surgery review: abington-park-surgery
Title: Breast Lump
Rating: 1 out of 5
Visited: April 2023
Over the previous weekend I was awoken with sharp pains from my breast. When I checked this the next morning there was a tiny lump there.
I work in a surgery myself so Monday I myself was at work dealing with patients unable to call. I had spoken with a GP at my surgery where I work who advised to keep an eye on it and call my GP if it worsened. Upon arriving home from work I re-checked myself to find this had worsened and spread so I called the surgery that afternoon to ask if an appointment could be booked for the next day. I was informed to call back at 8am the next morning despite the member of staff being aware that I also work in a surgery so this would be impossible for me to do. I asked if an appointment could be secured for me for that next day and I was told to call back the next day or call 111. I called 111 and after hours of no call-back called to chase and was told they would email the clinical team of my chase call, I went to sleep having been up since 5am. This was on Monday 3rd April. Today is Wednesday 5th April and to date I have not had any calls or seen anyone. What will be will be. I work in a surgery where with calls of this nature we would put these on for the Duty GP as it is not our call to make such a decision in matters like this. I work with colleagues who when they require an appointment at their surgeries have advised me the reception staff shall book them some kind of an appointment knowing they can’t call back the next day at 8am due to the nature of their work.
Clearly the reason for my call did not warrant any understanding. I hope the member of staff that took my call is not in that same position of worry to have to make such a call herself one day to receive that kind of response.
Thank you Abington Park Surgery for the handling of that call knowing my background of struggles and issues known at your surgery. I have left the matter to come what may now as it was not deemed important enough to use some discretion over and help me with this
GP surgery review: abington-park-surgery
Title: Never any appointments
Rating: 1 out of 5
Visited: March 2023
I received a letter from this practice dated 1 March 2023. It states, "Following your recent hospital visit the doctor would like you to book a face to face appointment...". Since receiving this letter I have been trying to get an appointment, without success. It is now 22 April 2023.
GP surgery review: abington-park-surgery
Title: Not all bad in these unprecedented times:
Rating: 4 out of 5
Visited: April 2022
Yes t has been a nightmare, at times, throughout the pandemic to get through to the practice, I have experienced, a number of times, what others have said in their reviews especially regarding being held in a lengthy queue (No.17) and then being cut off when got to No.1 - extremely frustrating. Things seem to have improved significantly since the new phone system has been operational. Yes, there have also been times when I have felt the need to complain over the past couple of years however I must say my complaints were dealt with professionally and every effort was made to resolve my concerns.
When I have got through to the 'right people' I am happy with my current treatment. I have used the surgery recently for myself and my mother which involved communication with receptionists, a nurse and a GP. To be honest I was expecting a lot of stress and anxiety trying to get appointments as I have experienced this in the past however all communication was far more positive than I expected from the onset. No long wait on the phone trying to get through, chirpy receptionist who was extremely helpful, as was the ones I dealt with when at the practice. The nurse was brilliant with my Mum who is deaf, and the GP I saw actively listened to what I said and followed up with a referral. So, all good and credit where it is due.
I want to acknowledge the difficulties that all NHS services have had to endure throughout the pandemic, also the frustrations that ALL staff have undoubtedly had to put up with, having said that there are some staff at APS  that really would benefit from additional training in customer service, I think it is such a shame if a service receives an overall bad reputation due to the few that let it down. I have been with this practice for 51 years now and as frustrating as things have got for me at times, I am still there. Thank you to those staff who continue to do their very best - You know who you are :-)
GP surgery review: abington-park-surgery
Title: Cannot register my father as housebound
Rating: 2 out of 5
Visited: April 2022
A month ago I had to cancel my father's Covid-19 Booster Jab as he is now housebound, and asked them to arrange for the District Nurses (who visit him weekly anyway) to do it. I also asked for his 6 monthly cancer injection to be referred to the District Nurses to do on 3 May 2022. Just had a call from the surgery saying he needs an appointment to come in and have his cancer injection. Told them I'd already reported him as housebound a month ago. Apparently no-one bothered to action it. We'll see if anyone actions it this time. How do I get his Covid-19 Booster and his cancer jab unless this practice takes some action to register him as housebound??
GP surgery review: greenview-surgery
Title: Disgraceful
Rating: 1 out of 5
Visited: January 2024
You call at 8am as instructed practice manager recorded message directs you to email (anima Service) for triage you do this, you go through the whole registering process, leave your medical information and problem details to get a reply no capacity try again tomorrow. 
You ring surgery again listen to same message then join the call queue after 40mins being 15 in the queue you ring off . Then you try again and again and again spending hours on the telephone.
This practice has gone to pot not recovered since covid restrictions ended. How do the elderly ,hard of hearing, chronically ill or people who do have emails cope. People are forced to go to A&E putting unnecessary pressure on those services .There will be serious consequences!
one star review as no minus option.
GP surgery review: greenview-surgery
Title: Can never get through
Rating: 2 out of 5
Visited: October 2023
Son’s medication ordered but due to a global shortage pharmacy unable to source. Called surgery three times and was on hold for over an hour and half, so I had to end call. Called surgery again at 17.50 and at 18.30 call cut off due to surgery closing. How are patients meant to be able to discuss medication issues when the phone lines are constantly engaged and when you email an automated response state’s medication requests can no longer be emailed. 
Pharmacies are unable to contact GP directly anymore to inform of medication issues either.
GP surgery review: greenview-surgery
Title: Dissapointing
Rating: 1 out of 5
Visited: August 2023
I put in a request for my husbands regular medication, and yet again they missed off 2 items , this has happened several times to my and my husbands regular medication . I cannot understand why and how it happens. When we contact the surgery to let them know medication have been missed off, we still have to wait the normal waiting time before the prescription gets to the chemist despite the fact that it is the surgeries error .
GP surgery review: greenview-surgery
Title: Totally inaccessible
Rating: 1 out of 5
Visited: August 2023
I am a carer for daughter with very challenging mental health issues who lives with me.  No recognition of my role from practice.  I am at point of refusing further support for my daughter.  I need some help - but 'anima' is not a good way of explaining my needs.  Real people need something better to express their needs
I am so sorry for all my fellow patients out there who, like me,  need help to say, in written words,  what they need help with.
GP surgery review: greenview-surgery
Title: Two hour wait on phone
Rating: 4 out of 5
Visited: April 2023
I called the surgery at 8am caller number 23 I eventually got through just after 10am only to be told there were no appointments left for the day and a nurse practitioner would call me at 16.20 the following day Sadly this surgery has gone down hill since Covid-19 even the online services were not working for appointments
GP surgery review: greenview-surgery
Title: Just thank you.
Rating: 5 out of 5
Visited: January 2023
Every member of staff here is fantastic, whenever I need an appointment for my sons they are always seen that day. Tonight I stupidly spilt my sons antibiotics and had a new prescription within ten minutes. The same day access service means you actually get an appointment, I know other surgeries that can’t even give a phone appointment. I always feel listened to when I attend for my sons or for myself. Just a huge thank you to all of the staff at greenview, you all do such an exceptional job.
GP surgery review: greenview-surgery
Title: husband had a kidney stone
Rating: 1 out of 5
Visited: October 2022
we took a letter into surgery for my husband that was diagnosed with a kidney stone while on holiday.we have not recieved any contact with GP to inform that the letter was recieved and it was being delt with.When spoke to receptionist my husband was told if in pain ring 111 i think that this was disgusting treatment.Two weeks later have heard nothing .We are trying to change our doctors due to this appalling treatment
GP surgery review: king-edward-road-surgery
Title: Appointment system lets it all down
Rating: 3 out of 5
Visited: December 2023
The appointment booking allocation system is very poor.
You ring for an appointment No appointments are available, please ring back tomorrow. 
This goes on for weeks. Even if a doctor has asked you specifically to see them in x weeks.
I certainly do not have 45 mins a day to spend calling the surgery to arrange a follow-up appointment.
The service has declined since COVID. 
Once you are lucky enough to get through and get an appointment, It may be with a different GP so you have to explain everything again.
The staff gives 100% positive experience. The booking system is the Major broken link in the chain
GP surgery review: king-edward-road-surgery
Title: Great practise and need to redress the balance
Rating: 5 out of 5
Visited: June 2022
Been with this surgery 10+ years and cannot speak highly enough about the service and care provided. Never had an issue getting an appointment or test results. Sadly, people have no patience nowadays and personally I can put up with putting the phone on speaker and get on with life/work whilst in the queue to book an appointment.
GP surgery review: king-edward-road-surgery
Title: From Excellent to Rubbish
Rating: 1 out of 5
Visited: May 2022
While I appreciate it has been a difficult time for the NHS, I would like to report that the difficulty in getting any medical help from this surgery is appalling. Long waits for telephone calls (over an hour) almost impossible to get face to face appointments. On going medical conditions not bothered about even when requested by hospital. Say that their busy all the while yet if you do manage to get in there is empty waiting rooms.
GP surgery review: king-edward-road-surgery
Title: Waiting Times
Rating: 2 out of 5
Visited: May 2022
I have tried to get through to the doctors surgery and had to wait well over an hour to get spoken too. This is appalling on behalf of a business that uses their facilities to complete work for us. During working hours it makes it impossible for us to get through due to working schedules. I suggest they employee more members of staff to man the phones as this seems to be a common factor. The lady on the phone was lovely however.
GP surgery review: king-edward-road-surgery
Title: Awful service don’t register here
Rating: 1 out of 5
Visited: April 2022
Huge phone waiting times, impossible to get to see a doctor without a battle, my referral was not actioned for a month then I had to call to check on it, still can’t be actioned because yet another doctor has left and the rest seem incapable of reading a clinical history. Reception and impersonal and uncaring and never apologise.
If you can’t call at 8am for a phone appt. (Even this not possible on some days for some doctors) good luck ever getting seen or heard. Absolutely appalling. Wish I had never registered.
GP surgery review: king-edward-road-surgery
Title: Bad practice
Rating: 2 out of 5
Visited: April 2022
The Surgery seems to be run by Reception. GP ignore specialists' letters and recommendations,  delayed or no referrals to specialists , one minute phone consultation to discuss your test results , discontinue of prescribed medication...
GP surgery review: king-edward-road-surgery
Title: King Edward Road
Rating: 1 out of 5
Visited: March 2022
Absolutely terrible & hard to find website, has definitely changed without warning! Impossible to get an appointment & clearly taken on too many new patients to cope with, appreciate covid issues etc
GP surgery review: king-edward-road-surgery
Title: Great all round practice
Rating: 5 out of 5
Visited: March 2022
They never fail to help and even with the current difficulties,they offer a very timely service. Clear and informative with explaining probable prognosis
GP surgery review: leicester-tce-healthcare-ctr
Title: Repeatedly inaccessable surgery!
Rating: 2 out of 5
Visited: January 2024
Yet again, I try to contact this surgery for help and yet again, at 8am in the morning, the phone is constantly engaged and the email access has been blocked altogether! Worse still, this is a recurring issue at Leicester Terrace, it seems, so what exactly is the point of being a medical practice when you are constantly blocked from contacting them for help??!!!  Complete waste of time!
GP surgery review: leicester-tce-healthcare-ctr
Title: Disappointed
Rating: 3 out of 5
Visited: September 2023
I have always praised this surgery to everyone about the receptionists but today the receptionist I spoke to was a big disappointment. She didn’t listen to what I was saying and was very short with me she shouldn’t be doing this job if she can’t find the patience to talk differently and listen.
GP surgery review: leicester-tce-healthcare-ctr
Title: Appointments
Rating: 3 out of 5
Visited: March 2023
Phone on engage for quite some time, then from 11.00am I was 17 in the queue. Wanted to make appoinment about my Arthritis and Fibromyalgia....told that you cannot book appoinments in adavance.

I know that before the Covid era you could book appoinments in advance up to 3 weeks. 

StopNewNormal
Neither can you go into the practice and make a face to face appoinment...as you could do, pre Covid.
GP surgery review: leicester-tce-healthcare-ctr
Title: not able to see a doctor
Rating: 1 out of 5
Visited: March 2023
im trying to book just a regular appt due to work commitments i cannot just attend on the day i call ive been trying for months to get a reveiw of a current health condition im constantly told to call after 8 which i cant do as im in work i also have no internet acccess until break which by that time appts for the day have gone how am i supposed to get the issue resolved if appts cannot be made in advance? im sure you can appriciate people work and cannot just leave work to attend an appt without any kind of notice to the emplyer!
GP surgery review: leicester-tce-healthcare-ctr
Title: No problem
Rating: 5 out of 5
Visited: February 2023
I saw osteopath who was concerned as not on medication for osteoporosis...my choice as tablets far too large. To ring my gp. Pain med over counter not working. I spoke to reception who got dr to call me back. Discussed medication and I asked for X-ray on back. Had that on Monday....7.45 Friday evening he rang back ...fracture back refer to orthopaedics. 
Like all surgeries....phone open ...then appointments gone. 
I have been under them since birth...nearer one to me ....not likely. They are moving to ours
GP surgery review: leicester-tce-healthcare-ctr
Title: Disappointed!
Rating: 1 out of 5
Visited: January 2023
I alaways have a bad experience calling the Leicester terrace clinic, you have  
very  good doctors ,polite ,professional and I thank them for the help alaways, but the problem are receptionist, the ladies are so cold ,unpolite and all the time you have to argue with them to have an appointment. Today I called  to see or talk with a doctor regarding a problem that I have for few months and is getting worse,is affecting my life and the lady didn't care,she said to call tomorrow, last week when I called they said the same thing, is so hard to get in touch with a doctor there..
GP surgery review: leicester-tce-healthcare-ctr
Title: confused
Rating: 2 out of 5
Visited: January 2023
itried to book a review for my wife, to have a review of her medication as instructed via her medication prescription.
i was allocated a date of 16/02/23.i was also informed that it would be via a phone call.
surely this must be incorrect, how can a review via the phone be 
the way to review her medicine