janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: phoenix-family-care
Title: deplorable appointments system
Rating: 1 out of 5
Visited: January 2022
It is difficult to conjure up an appointment system more unhelpful than that employed by this practice. 

To request an appointment (a) patients are asked to call at 8am, and (b) the appointment that are then offered is only for that same day. Those two conditions incur enormous disruption in many people’s days. 

If 8am happens to be a busy time for you, it requires you to reshuffle all the activities that you’re usually engaged with at that time, with the inevitable impact on the rest of your day, as well as on other people whose schedules are intertwined with yours. If you also happen to be busy during the day, you also have to have all the commitments and obligations that fill your day in a state of limbo, so you can fit at very short notice the appointment you hope to get. The result is a chaotic and unsettled day. 

But that is not all. Things are exacerbated by the fact that, when you call at 8am, the lines are busy. This is, of course, entirely predictable, and it seems perverse for the practice to nevertheless insist on it. 

If you can spare the time it takes to get your call answered, you will find that the person answering your call won't have much time to answer any queries because they lines are so busy. Of course, they are so busy because everyone is asked to call at the same time. So the problem is of the practice's own design. You will also find that the appointment you are offered is not for a precise time, but for a two-hour window. So not even now can you organise and settle your commitments for the rest of day. For during the window you are offered, you have to be available to answer the phone AND to relay private information, else you’ll have to repeat the whole process tomorrow. 

That is if you are lucky. You might not be able to keep on ringing until your call is answered, in which case you’ll have to go through all the upheaval again another day. Or you might be able to hold on until your call is answered, but find that there are no more appointments available today, or that the doctor by whom you were hoping to be attended is not in today. You have to endure the whole rigmarole another day. 

All in all, obtaining an appointment in this practice is an ordeal. Indeed, the very thought of having to make an appointment is so stressful that one might well opt to go without.  

That this should be the outcome of this appointment system is so obvious, that it’s hard not to conclude that it is the end the practice intends. If not, it is equally difficult to comprehend how the practice can keep this system in light of its deleterious consequences for patients. 

Either way, it is a deeply lamentable case of an entity whose entire point is to serve the community.
GP surgery review: central-surgery
Title: Great Experience
Rating: 5 out of 5
Visited: January 2023
I attended an appointment for a steroid injection. It’s the first time I’ve had one and the Dr put me completely at ease with her professional and friendly demeanour. I have been a patient here for many years and always had a good experience. The receptionists are also helpful and friendly.
GP surgery review: central-surgery
Title: Awful
Rating: 1 out of 5
Visited: January 2023
Can never get same day appointment or get through on phone even at 8.30 am 
Staff are rude and unhelpful. 
Takes forever to get a response through online service.
GP surgery review: central-surgery
Title: Unexplained Decline in Service
Rating: 3 out of 5
Visited: December 2022
Have always been happy with doctors & nurses at this practice & impressed how they maintained service through Pandemic, moving online & phone triage. However suddenly now Accurx, while still active, no longer results in appointments but directs to telephone which is so poorly manned that queue is usually inaccessible (even if I'm able to wait an hour, I'm dumped without getting a place). Whether this is due to staff sickness is unclear as there is nothing on their website stating same or stating Accurx no longer working etc. Am currently trying to get 3 appointments & have got nowhere for a fortnight. I understand this is a busy time coming up to Christmas but some communication to help manage expectations would help patient's patience.
GP surgery review: central-surgery
Title: Can never get an appointment
Rating: 1 out of 5
Visited: December 2022
Hold times on the telephones are ridiculous, very rarely results in actually getting an appointment. Have to ring day after day and still don’t get an appointment. Don’t understand why we are still finding it hard to get face to face appointments now. I’ve given up now and just don’t bother. Appalled to see they are open for new patients when the patients they already have are not being cared for.
GP surgery review: central-surgery
Title: Flu Jab
Rating: 4 out of 5
Visited: December 2022
Not being the bravest person when it comes to needles, this was not an appointment I was looking forward to. However, the receptionist & nurse at Bilton Green Surgery were outstanding in their professionalism & care. I actually enjoyed the experience. So much so I’m going back next week for a Shingles Jab.
GP surgery review: central-surgery
Title: Great care
Rating: 5 out of 5
Visited: December 2022
For years this practice has been wonderful to me, supportive and very well informed, especially with thyroid conditions. They are easy to talk to, and never make you feel like a burden.
GP surgery review: central-surgery
Title: invisible if you phone for results
Rating: 1 out of 5
Visited: November 2022
Having now been on the phone for over an hour to get Test Results and having been number one for 58 minutes of that time.  It appears that this form of communication is either not recognised/manned or quite frankly is ignored as being not important in the great scheme of things.  Clearly you are encouraged to attend the Surgery and not waste time and effort by calling.  Be warned you are not liable to get an answer.  Still no answer in the time it has taken to type this....
GP surgery review: central-surgery
Title: Central surgery downgraded
Rating: 2 out of 5
Visited: July 2022
UHCW treated me earlier and recommended drugs which were sent  to my address. I had an uphill struggle to get them on repeat prescription. Told by reception that drugs were available @ my local pharmacy. No such thing happened. Advised to ask doctors. Awaiting in telephone queue several times and several emails sent to prescriptions. Only a few tablets left before I run out. Automated reply only from my emails. No choice but to clog up the telephone queue yet again! Was advised I need doctor to call me!!
The doctor I spoke with seemed very busy (not surprising as this was not a medical interview but an administration problem) My interim drugs were delivered however the next day to my pharmacy. They are just making work for themselves especially as I went to the trouble of getting EMIS logon; whats the point I cannot book online anymore?  The econsult tag states it's changing to Accurx but nothing works!!
GP surgery review: central-surgery
Title: Absolutely awful surgery
Rating: 1 out of 5
Visited: April 2022
I have a permanent ileostomy requiring me to wear stoma bags daily. The company who j get these from have to each 4-6 weeks send the prescription to the surgery for it to be approved. The company sent the most recent request to them on 23/03 whilst I was in hospital having just had further surgery. They didn’t get round to authorising it until 04/04 and then decided they weren’t going to authorise two of the items I need! This then Held up the whole order.
This surgery is absolutely awful. The phone systems are not fit for purpose, as are some of their rude reception staff
GP surgery review: kenyon-medical-centres
Title: lovely nurse
Rating: 4 out of 5
Visited: January 2024
had my cervical smear first time ever!!it was uncomfortable nurse was great,I actually thanked at end of appointment
GP surgery review: kenyon-medical-centres
Title: Awful surgery
Rating: 1 out of 5
Visited: December 2023
Surgery’s awful anyway but main problem this time was the doctor. The remarks about my weight were completely unnecessary, I’ve just grew an entire human and there is more to me than a body. Thanks xo
GP surgery review: kenyon-medical-centres
Title: Good nurse
Rating: 4 out of 5
Visited: December 2023
Came to see nurse regarding high blood pressure she was helpful, understanding, considerate and advise me what to do
GP surgery review: kenyon-medical-centres
Title: Good Practice
Rating: 5 out of 5
Visited: December 2023
The appointment was conducted in a very friendly and professional manner. I have always found that which every member of the medical staff my appointment was with they are always friendly and helpful.
GP surgery review: kenyon-medical-centres
Title: Good service
Rating: 5 out of 5
Visited: December 2023
The staff at Kenyon medical centre are always helpful and try to solution when no appointments available. Seen the physio for my issue very helpful and was able to advise treatment.
GP surgery review: southam-surgery
Title: Excellent experience
Rating: 5 out of 5
Visited: October 2022
Ongoing health issues are dealt with caring and understanding this year. Rapid access to sympathetic and professional GP services via phone E consult and in person appointments and swift referrals for tests and other NHS services. As a patient I feel I have been listened to and received fantastic service
GP surgery review: southam-surgery
Title: Next day appointment
Rating: 5 out of 5
Visited: September 2022
Got to see me Next Day appointment, and on time. Keep doing what your doing! Very good work. Would recommend.
GP surgery review: southam-surgery
Title: Intuitive & Thorough
Rating: 5 out of 5
Visited: May 2022
Went to the GP for particular problem.  Something I said must have triggered a warning with the amazing young doctor who sent me for tests for a different issue and she was spot on!  The GP literally saved my life and I will be eternally grateful.
GP surgery review: southam-surgery
Title: Great Service
Rating: 5 out of 5
Visited: May 2022
I have always been impressed with all staff at Southam Surgery - friendly, professional and can always get an appointment. All my family are members and the same is true for them. Telephone appointments work well for me as I live and work away from home.
I can unreservedly recommend.
GP surgery review: southam-surgery
Title: Excellent servuce
Rating: 5 out of 5
Visited: March 2022
Having had some odd blacking out sessions, within the space if 3 days I had had 3 phone calls, 2ECGs, bloods taken abs returned abs a full “ MOT” at Southam surgery .
How reassuring us all of that? I can only praise everyone - the receptionists, nurses and doctor for the treatment I received at a worrying time. Glad to say that I am “ reassuringly normal!” Keep up the great work! 👍
GP surgery review: st-wulfstan-surgery
Title: NHS Super stars ⭐️
Rating: 5 out of 5
Visited: June 2022
You receive a prompt and professional service to all enquiries. They try to see you ASAP every time and are very courteous on every occasion. I am very impressed with the standard of care and also the thoroughness in all departments.
GP surgery review: st-wulfstan-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Very considered and comprehensive review of my ailments. Good follow up as well. I felt happy with the GP's attention and so also of the support team.
GP surgery review: st-wulfstan-surgery
Title: great practice.
Rating: 5 out of 5
Visited: June 2022
Caring,Efficient, and friendly. doctors seem to have time to listen and take their time and not feel your being rushed out.                          The best practice I’ve ever seen.
GP surgery review: st-wulfstan-surgery
Title: Brilliant GP surgery
Rating: 5 out of 5
Visited: May 2022
I feel very lucky to be registered at St wulfstans surgery. 
All the HCPs, reception etc are all really friendly, courteous and helpful. 

I’m always able to get an appointment to suit with the GP or nurse I want to see. It’s extremely rare that you have to wait past your appointment time.
GP surgery review: st-wulfstan-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: May 2022
Every service I receive for the surgery is exemplary… fantastic staff, quick, prompt responses. Easy access to appointments with patient access app. My GP is excellent!
GP surgery review: st-wulfstan-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
Friendly staff and doctors and nurses.who listen to the patient. And explain things more clearly.always on time
GP surgery review: st-wulfstan-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: March 2022
The Appointment was kept and delivered on time and treatment was efficiently and carefully delivered.
GP surgery review: st-wulfstan-surgery
Title: Consistent excellence
Rating: 5 out of 5
Visited: March 2022
With lots of weird things going on, I need a surgery where I can speak to the same person when needed. At St Wulfstan,  they are honest, patient and treat even the weird of things with dignity. I wish all practices were like this. They are really good at innovation in new services and outreach. Couldn’t fault them.
GP surgery review: st-wulfstan-surgery
Title: Great practise
Rating: 5 out of 5
Visited: February 2022
Always willing to listen and advise best way forward, but most of all treated and listened too , caring and perfect attitude to advising best treatment
GP surgery review: st-wulfstan-surgery
Title: Always available
Rating: 5 out of 5
Visited: February 2022
St Wulfstan have always proven to be very quick to respond to any enquiries I have and provide a prompt appointment when needed
GP surgery review: inspire-health
Title: Cnical
Rating: 1 out of 5
Visited: August 2023
We are treated like cattle. "Go online at 0730" to make an appointment. Can't get through and then eventually it closes because of "capacity".  Phone to be told "everything is full" and no, you can't book an advance appointment. If this was to operate in the 'real' world, the business would have closed years ago. People are becoming seriously ill because of disappearing GP care.
GP surgery review: inspire-health
Title: Good practice
Rating: 5 out of 5
Visited: August 2023
Re on going long term bowel problems. Email sent 8am on Friday 18th August 2023, to request a discussion or appointment with a gp. Prompt telephone reply making appointment to see a doctor 4pm same day. 
4pm promt saw a gp who following a brief history and examination suggested I may have partial bowel blockage. Advised to take a thorough clean out solution over 2 to 3 days. This was followed by a phone call an hour later suggesting sending a poo sample to the hospital on Monday 18th to test for blood in the bowel movements. This was again followed up by a phone call telling me the sample was clear. So all in all very efficient and prompt service to an email appointment request. 
Excellent service throughout. My one concern which may affect others as well as myself,is I have parkinsons disease and am not able to type easily this has taken several attempts throughout the day to complete and is similarly very difficult at 8am before medication allows me to move well. I appreciate I can ring and wait for a receptionist to record my wishes but this means waiting in a queue of between 10 and 12 waiting. An additional way to get in touch would very useful as I was unable to leave the toilet due to the condition I was requesting an appointment for. Luckily I have family to help me out but for others that my not be possible.  I hope yhis is a helpfull review.
GP surgery review: inspire-health
Title: Great efficient practice.
Rating: 5 out of 5
Visited: August 2023
After having to leave work early due to health issues, I was able to speak to a GP, get a prescription and sick note. Extremely helpful receptionist and prompt reply from GP.
GP surgery review: inspire-health
Title: Great experience
Rating: 5 out of 5
Visited: July 2023
Fantastic service as my first experience with this surgery having recently moved. The response was quick after sending photos and everything was explained to me really well and in a lovely manner. I felt very reassured after the consultation and was very grateful for the help. I haven't mentioned the lovely GP by name as it states not to but would be very happy to if any more information is needed. Thankyou.
GP surgery review: inspire-health
Title: Helpful practice
Rating: 5 out of 5
Visited: July 2023
Although I may not have not got to see a GP I have received the help I needed. Keeping my husband at home is paramount to me and with the help of Inspire health I am able to do this. The online system is good but reaches capacity quickly. Thank you.
GP surgery review: inspire-health
Title: Greatpractice
Rating: 5 out of 5
Visited: July 2023
Ver impressed 
Immediate response greati do not use  on line frequently but I found all do easy + straightforward
GP surgery review: inspire-health
Title: Extremely Efficient
Rating: 5 out of 5
Visited: July 2023
Sent in online form stating symptoms and in about 20 minutes was contacted and  offered a same day appointment at 3.10 pm Jepson Road . That was really impressive and efficient.
The nurse gave me a good check over and ' listened ' to what I had to say . A prescription was issued and by 4.0pm had collected and able to take first dose . So , from first thing to late afternoon saw all completed . Could have got in earlier but was away on holiday . Overall that was fantastic .
GP surgery review: inspire-health
Title: Avenue House
Rating: 4 out of 5
Visited: May 2023
This particular nurse was very helpful with advice given to me, had time to listen to what I was saying
GP surgery review: inspire-health
Title: Lack of service
Rating: 2 out of 5
Visited: May 2023
Ambulance attendance where paramedics were not able to speak to my GP and conversation was done via a receptionist. Subsequently tried several times to make a follow up appointment with my GP both online and by phone but the system was constantly 'over capacity' so was unable to do that. Advice was to keep trying. It was unreasonable to be left with nowhere to turn when you are feeling unwell and have health concerns following the attendance of paramedics. This is not a service that inspires any confidence whatsever.
GP surgery review: inspire-health
Title: Very helpful
Rating: 5 out of 5
Visited: May 2023
Excellent help and advice , very very happy with the treatment l got ,Thank you so much, very quick response to my email this morning, very very helpful and treated with great respect
GP surgery review: hollybrook-medical-centre
Title: Very disappointing
Rating: 1 out of 5
Visited: November 2022
Took my whole 2 days in an effort to make an appointment. Started making calls from 8 am, called 21 times, each time it was disconnected after the comment “we are experiencing great numbers of calls, try later.” At last I was put at 11:35 in a queue at 48 position, I was offered a call back, none made. I started again and opted to hold this time, when I reached from 44 position to 4, line was cut.
Its so frustrating and disrespectful.
Want to get registered to another surgery.
It was pretty bad before mergers but worse rather intolerable now.
Pathetic and no sympathy with patients at all.
Should be shut.
GP surgery review: hollybrook-medical-centre
Title: Great Patient Experience Manager
Rating: 4 out of 5
Visited: November 2022
Having become a full time carer for my husband it is often very difficult to manage to get through the system, even though I spent my working life as a nurse and as recently calls are misinterpreted eg. a recent call to say that my husbands condition was worsening was taken to mean that I wanted to increase his medication??. However the Patient experience manager can always be relied on to provide appropriate support and direct my queries to the appropriate person when there does not seem to be anyone else who knows where to go. She can always be relied upon to do things in a very prompt manner and does not forget or fail to recontact you about the issue. Until you become a carer you do not realise how difficult everything is - from ordering meds that all seem to run out at different times to ordering barrier creams and only being prescribed one tiny 27 gram tube so having someone that smooths the way and coordinates care for a patient is extremely helpful. It would be nice if there was a GP allocated to follow up patients with long term conditions  as happened with my husbands mental health but this seems to have been abandoned although his condition has worsened but having a supportive patient experience manager has helped provide me with some much needed support and I value her help.
GP surgery review: hollybrook-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: November 2022
I was impressed with the quality of service I received from the practice, I will definitely be using haven practice agaib
GP surgery review: hollybrook-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: November 2022
People are friendly and understand the patient concerns in a great way. My Heath problem is diagnosed very well.
GP surgery review: hollybrook-medical-centre
Title: Helpful receptionist
Rating: 5 out of 5
Visited: November 2022
I got the wrong time for my daughters appointment and came down to the surgery and explained, the receptionist went out of her way to try and get another appointment with one of the nurses and was really helpful. I was really thankful for her helping me. we got another appointment at 11.45am 25/11/2022
GP surgery review: hollybrook-medical-centre
Title: The best telephone consultation
Rating: 5 out of 5
Visited: November 2022
This nurse practitioner listened patiently to my worries questions etc without making me feel I was being rushed -gave advise and made me feel valued as a patient
GP surgery review: hollybrook-medical-centre
Title: Fine if you can ever get hold of them
Rating: 2 out of 5
Visited: October 2022
Trying to get through to this surgery on the phone if virtually impossible, you need the patience of a saint. 
It could well be several days before you get through because what usually happens is after you finish listening to the interminable recorded message and push button options, you are informed that "We are experiencing a high volume of calls, please call again later." At which point the phone cuts off.
This is so annoying and frustrating to say the least. Also when you do get through, you are informed you are number 49 or so in the call queue, I was on hold for about 45 minutes recently. I could have opted for a call back but this isn't totally reliable as they sometimes don't bother calling back. 
If they can't handle the amount of calls then they obviously need more people on the phone lines?
GP surgery review: hollybrook-medical-centre
Title: Thorough and Caring Treatment
Rating: 5 out of 5
Visited: September 2022
I recently visited the practice and saw a doctor regarding menopause symptoms. In the process of a really thorough investigation into that the doctor found other issues which is now also being investigated. The doctor has called me on a few occasions since to update me and ensure I am aware of next steps/investigations.  I can't speak highly enough of the way I have been looked after.  I have previous experience of the same doctor when I was poorly with COVID.  Such a caring individual who made a difference and reassured me when I was worried.
GP surgery review: hollybrook-medical-centre
Title: Great practice with brilliant advise and care
Rating: 5 out of 5
Visited: September 2022
Very caring practice and doctors, my son is receiving great care for his skin condition and with the help of doctors we have now been referred to dermatology which a huge step for his recovery.
The doctors show so much compassion and are trying everything they can to help my son get sorted.
GP surgery review: hollybrook-medical-centre
Title: Very efficient
Rating: 4 out of 5
Visited: August 2022
Early pick up of serious problem help and efficiently dealt with Transfered to correct care and diagnosis depts quickly