janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-crest-family-practice
Title: Appalling reception staff (great doctors)
Rating: 1 out of 5
Visited: October 2023
Yesterday I was advised by a prescribing pharmacist that they would be able to refill my asthma inhaler if I called my gp and asked them to send it remotely to this pharmacy as an emergency prescription. I was lead to believe that this was a straight forward process and should just take a few minutes. I called my gp and spoke to one of the “care navigators” who was the most difficult, uncaring, unprofessional and unhelpful person I’ve ever had the displeasure of interacting with. First I was told that there was utterly no way that they could do this, when I asked why that might be the case I was told that this was “just our policy”, when I asked why, I received no response. After I refused to hang up and continued to query this, the “care navigator” did a 180 degree turn and decided that they could do it after all, though in order to do a remote prescription I would have to go there in person. I repeat, to get a ’remote’ prescription I would have to attend ’in person’ the next day. Not only this but also that once I had attended in person there would be a 3 day minimum wait before they could fill out my prescription, 4 days until I could get any relief from my condition, 4 days until I could breathe again. The prescribing pharmacist was appalled at this treatment and advised me to instead try 111. I called 111 and after a 6 hour wait I spoke to another doctor who was also appalled at how this had been handled and who apologised on behalf of the practice (despite not working there) she insisted that I just go to the practice the next morning as this was an emergency and that I should have an asthma review as this would force them to represcribe my inhaler. Thankfully she added these notes to my record. This morning after my second night of no sleep due to blocked airways, I rang the practice and spoke to another “care navigator” who immediately said there was no way that I could be seen and that I should just try again another day. Again she was adamant that she couldn’t do anything to help me but after I pushed back she also did a 180 and all of a sudden they *could* do it but only if I attended the surgery in the next half hour, she explained to me that whilst they did have plenty of availability in the afternoon, she would not allow me to book any of those as, again, this is “just our policy”. She was adamant that this was my *only* option but yet again after inquiry as to the reason for this stance she did yet another 180 and decided that I could in fact book one of the available slots that I was able to attend. She told me that she booked me in for an asthma review only when I got there I was informed by the GP that they had failed to do this. My doctor accidentally sent the wrong prescription, this is something usually rectified in minutes over the phone but when I spoke to the “care navigator” they informed me that they couldn’t help and that I would need to wait another entire day before I could be helped. I am exhausted and scared.
GP surgery review: the-crest-family-practice
Title: Thank you
Rating: 5 out of 5
Visited: May 2023
Many people complain about the service from their doctors but I have to say the staff at Crest provide a great service. When I was confused about my repeat prescription the admin staff were kind and helpful. The nurses are caring and thorough. The econsult process works really well in getting a response and managing the doctors time. Thank you to all in the practice.
GP surgery review: the-crest-family-practice
Title: Terrible
Rating: 1 out of 5
Visited: April 2023
On a number of occasions i have been disapointed with the service. 
Im 29 years old and went up about a lump as i was worried it could be serious and i was told im to young for it to be cancer i was also told that the pain i was experiencing was due to my mental health not my physical which was not correct. Another occasion (today) i took my 7 year old son to see the doctor and after 5mins half way through me explaining my concerns the doctor shook her head and said you cant talk about more than one issue. Most the receptionist are also rude and not helpful at all. Doctors like this should be ashamed, their job is to help people and help save lifes but its far from what they are doing!
GP surgery review: the-crest-family-practice
Title: Great service
Rating: 5 out of 5
Visited: February 2023
After completing an e-consult report online late afternoon I was very impressed to receive a response early the following day. I had expected a written response but was asked to make an appointment to see a nurse practitioner which I did for the following day. After a thorough examination I was given a comprehension explanation of a possible cause for my symptoms along with advice on how to manage & treat them. A refusal was made to a specialist because of an existing condition & advised on timescales. A text was sent to me with the link for the condition with further information, diagram & treatment.
Every member of staff I have ever had to contact has been very professional & helpful. The practice has an excellent system which advises me when I am due any check ups or tests I feel very fortunate to be a patient here & I have happily recommended friends to this practice.
GP surgery review: the-crest-family-practice
Title: Fantastic provider
Rating: 5 out of 5
Visited: December 2022
I finally had enough of my old surgery, a local provider well known for their terrible services, so I have moved to Crest Family Practice. 
I cried from happiness when it turned out I will have my own GP and that my GP wants me to come in to meet face 2 face. 

A real shock as I couldn't even remember when was the last time I had a face to face appointment with a clinical professional. At my old surgery, it was a battle to get booked even for a telephone appointment. 

It's such an incredible feeling when you call your surgery and get to speak with a receptionist within a second, and not being placed on hold and 40th in the queue, just to get disconnected after an hour on the phone and having to call again. And if you eventually get through to someone, the next available appointment will be some two weeks ahead. A telephone one, of course! Even if you are calling because of skin problems. 

I am just so happy to be treated so well and to see staff being treated well and not having to deal with complete chaos like in other surgeries in the area.
GP surgery review: the-crest-family-practice
Title: Failing
Rating: 2 out of 5
Visited: January 2022
I understand my health is very confusing and complexed but this health centre is definetly failing me. Since moving to this doctors i have been complaining about my weight loss to the doctors- which never ends with ways for me to put weight on. I have educated myself more with what could possibly help from online. Then when i try to get fertility assistance i am told i cant get help because im underweight . What a slap in the face after it being on the dr radar for the last two years. No advice to help me with ensure drinks, just a leaflet of certain foods to eat for a universal audience. When questioned about how is this acceptable as half the ingredients cause inflamation. I had a physio say i possibly might have scholiosis . So question the dr about the letter told i should of asked for a longer appointment to discuss this. Then when looked into says mri wouldnt show this because your led down but nothing more being investigated. Yet im still suffering the same pain on same side of my back as i was 15 years ago. I feel like when i have a problem its pointless even wasting myenergy to try and get an apt because i dont get anywhere at all .
GP surgery review: the-merrywood-practice
Title: We will die before they treat us
Rating: 1 out of 5
Visited: January 2023
It is 2023 and when you call they tell you they still have corona virus and all appointments are by telephone. To get that telephone call and any outcome is a different battle. During the summer I injured my hand abroad, did an x-ray there, needed a uni letter. Not only did they tell me its 30£ per letter ?!?! Which I eventually got private to save my last nerve cells, but moreover I could not visit the doctor to "have a look at my hand". They advised me to go to the hospital and wait 6-12 hours. Considering I am not dying the wait would be the maximum. Nevertheless, since I do not wish to spend 12 hours in the hospital with unbearable pain knowing my hand is not broken, yet I am concerned, I leave it untreated hoping it will heal, since its not broken, its probably minor. Guess what - hand still hurting occasionally, after 8 months. Yes, it is my fault for not wanting to go through "the advised procedure". Why is it that I cannot see a doctor? Are we seriously going to discuss the funding now? In that case how about we all go private and the government can reduce the amount of tax we pay for nothing since we hardly receive any healthcare. In December I received a letter advising me to book an appointment for cervical screening. Since it is a normal procedure for women starting from the age of 25, it is best practice to attend. I call and of course straight away I am advised there are no appointments. My telephone number is taken, not sure why, since my personal details are stored and I have provided my name and birth date, regardless, I will be waiting for this call back for months. On the other hand I might receive this phone call when I am at work and after 10 minutes I will call back and they will say that no appointments are left. Because I am meant to allow them months to book an appointment at their convenience, my needs arent met at all. I hope I was diplomatic enough for you
GP surgery review: the-merrywood-practice
Title: Smear test and coil removal
Rating: 1 out of 5
Visited: September 2022
I have been trying to get a smear test for months now, each time I ring up to book for one, they have no appointments. On the other hand having severe side effect due to contraceptive coil, which is not only affecting my physical health but also horrible for my mental health. Again the same story no appointments available.
GP surgery review: tyntesfield-medical-group
Title: Exceptional
Rating: 5 out of 5
Visited: October 2023
As a new patient I've been really impressed with the practice as a whole. Appointments are available fairly quickly and the efficiency and attention of the specialist at the musculo-skeletal clinic is outstanding.
Follow up tests have been quick and efficient and feedback is actively sought after every contact.
GP surgery review: courtside-surgery
Title: Excellent service
Rating: 4 out of 5
Visited: March 2022
Requested consultation re hernia condition, given phone appointment, later amended by surgery to face-to-face. Efficient attention, examination, ECG promptly arranged on site, subsequent referrals for blood test (not available for three weeks) and chest X-ray (waiting time nine days).
GP surgery review: frome-valley-medical-centre
Title: Fantastic staff
Rating: 5 out of 5
Visited: February 2023
Yes the phone lines are a pain but maybe if we funded the NHS properly they could install a better system. Reception staff polite, professional & understanding. Medical staff take the time to ask the leading questions and listen to the answers, definitely saving lives. Thank you
GP surgery review: frome-valley-medical-centre
Title: Hard to contact
Rating: 3 out of 5
Visited: March 2022
While I've found the care from medical staff exemplary, the administration falls short. GP appointments are now 'on the day'. From 8am lines are generally engaged and when you do get connected you are 13th in the queue. When you finally get through the queue, around 9am, appointments are fully booked and you are told to call back again. They reserve a few emergency appointments but these are triaged by an overworked, often obstructive, reception staff. I've tried Mon/Wed/Fri for the last two weeks as those are the working days of my preferred GP, and today finally got an appointment with a nurse practitioner. Not sure if this 'on the day' approach is better or worse the previous booking system, where you could call and book an appointment with your preferred GP, but it would be in three or four weeks time. 
Once you have an appointment the quality of care is great, buts it's certainly a challenge getting through.
GP surgery review: kennedy-way-surgery
Title: Great care, if you can even get hold of anyone
Rating: 2 out of 5
Visited: January 2024
I'm writing this after trying to contact the surgery for half an hour. I've been with this surgery since 2022 when I moved here and I have been met with disappointment after disappointment. 

The doctors and nurses are absolutely phenomenal and have an excellent standard of care, if you can get in. 

I've been struggling with what appears to be an upper rti for the last 2 days, and all my attempts at getting an appointment have been in vain. I'm at my absolute wits end. 111 can't help, they say contact GP. My private GP contact through work can't help, they say contact GP. I can't! Since I've been registered here the telephone system has been a huge pain to deal with. You either get through and it rings forever, never actually connecting you to someone, or you get an engaged tone which kicks you off the line after a few seconds. It's 2024 now, why on earth does Kennedy Way not have a telephone queue system? Every other GP in the area does - at least you know you'll eventually be able to speak to someone even if you are 15 in the queue. Not here, it feels like you've got better odds of winning the lottery than speaking to someone over the telephone. I would use e-consult, but it's not accepting anything until 8am tomorrow which is useless. Online appointments are a myth, the only one available when I checked this morning was a week away. Really useful.

Apologies for being harsh, I am very poorly right now and in a lot of pain. Like I say, it can't be understated just how good the care is from the team at Kennedy Way. I've had many very positive experiences with them. However, as mentioned, you've got to win the lottery if you wish to be seen. Please look into this.
GP surgery review: kennedy-way-surgery
Title: Poor telephone service/communications
Rating: 3 out of 5
Visited: December 2023
I have tried all week w/c 2 January 2024 and w/c 18 December 2023 to make an appointment and order a repeat prescription.  The phone either cuts out immediately or rings for 30 seconds and then cuts out.  No message on website apart from repeat prescription link not available but to ring!  I have rung at least 15 times each day.  The admin/telephone support needs to be reviewed.
GP surgery review: kennedy-way-surgery
Title: Receptionist
Rating: 3 out of 5
Visited: November 2023
The current receptionist is thoroughly unpleasant! I believe she needs customer service training. Not a great experience her shouting at me in a busy waiting room. No empathy or discretion whatsoever!
GP surgery review: kennedy-way-surgery
Title: Appalling service
Rating: 1 out of 5
Visited: September 2023
Easier to get an interview with the pope than get an appointment here, no-one seems interested and if you do manage to get an appointment it is invariably late, my appointment time was 10:40 and at 11:20 I was still waiting. Telephone is perpetually ringing out or on hold and despite a large number of staff on reception no-one bothers to answer as they all seem to be “busy”
GP surgery review: kennedy-way-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
The best practice around the area.  You can always speak to a doctor who are all very kind and understanding.  The staff are always helpful too!  Great work from you all, well done, keep it up!
GP surgery review: kennedy-way-surgery
Title: Excellent
Rating: 5 out of 5
Visited: April 2023
Kennedy Way Surgery is excellent.  Everyone must work extremely hard to provide the service that they do. Thank you one and all you are very much appreciated.
GP surgery review: kennedy-way-surgery
Title: Great people  , great care
Rating: 5 out of 5
Visited: March 2023
Our family have been with Kennedy Way Surgery for many years and we cannot speak highly enough about the great level of service that we have received during this time . The staff , doctors and nurses are very helpful and supportive and are always on hand to help when needed . It's very reassuring to know that there is such a great team looking after us . 
  Thank you for everything  , 

  Andy Brown & family.
GP surgery review: kennedy-way-surgery
Title: A great service despite the pressure
Rating: 5 out of 5
Visited: October 2022
My wife and I have been with this surgery for 30 years. This is the most pressurised we have seen them, but they are providing an excellent service. It’s almost always possible to speak to a medical expert when needed, usually by phone, but that suits us. Face to face is possible, but also only when needed. 
The regular doctor we see and her team provide a very caring service, and we cannot recommend them highly enough. I hope they are all able to carry for a lot longer.
GP surgery review: wellington-road-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: August 2023
Every step of the way, the team were great they answered the phone on time,my appointment was on time, I came to the practice on the recommendation of the nurse friend, since joining I’ve had fantastic results
GP surgery review: wellington-road-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2022
Excellent doctors practice,  you can always get an appointment the same day or a call back from doctor,  nothing too much trouble. Excellent reception staff  and practice manager.  The best doctors surgery in the area by far.
GP surgery review: west-walk-surgery
Title: Brilliant Supportive Medical Practioners
Rating: 5 out of 5
Visited: October 2023
The last few months have been personally very challenging from a mental health perspective. The empathy, support, advice and understanding I have received has been excellent. It has ensured I have turned a corner and provided me with a foundation to help myself with a positive approach and mind set.
GP surgery review: west-walk-surgery
Title: Brilliant and rapid service
Rating: 5 out of 5
Visited: October 2023
Excellent service from West Walk Surgery. I submitted the online Klinik contact request form at 16.30 with a call back from the surgery at 16.56 offering me an appointment with a member of the urgent care team at 17.15. I saw one of the paramedics who was excellent, my contact form had been read and understood so that I didn’t need to go through it all again but was then checked with the paramedic explaining what was happening and why. I was given a prescription and advised as to which pharmacy to go to for it fulfilled quickly. 
I did find the Klinik a little cumbersome to use as the questions did not always fit symptoms but it was accurate enough to get a good diagnosis. 
I would certainly recommend West Walk Surgery.
GP surgery review: west-walk-surgery
Title: The Best Practice
Rating: 5 out of 5
Visited: April 2022
I have been registered with West Walk now for little over a year. They are a very efficient practice, the staff are always very helpful and I have never had an issue which has not been taken care of. I have regular B12 injections which are always done on time and the nurses that do them are lovely. I have had to have support for my mental health which has always been dealt with compassionately. The reception staff, nurses and doctors there are always kind, helpful and you really feel listened to. I was very impressed when the flu jabs were rolled out how quickly and smoothly you were in and out of the building. I thoroughly recommend this practice to anyone, please keep up the good work!
GP surgery review: clays-practice
Title: Repeat prescriptions
Rating: 5 out of 5
Visited: January 2022
Online ordering easy to navigate and staff friendly and helpful on collection. Odd that I have to add extra words to reach a minimum length of 100 words to leave this review!
GP surgery review: probus-surgery
Title: Very helpful practice
Rating: 5 out of 5
Visited: August 2023
The receptionist was more than helpful. Dr rang me and offered advice as did the Pharmasist. Both extremely busy people, yet took their time to explain things to me
I have always found this practice to be very helpful and first rate.
Thankyou all.
GP surgery review: probus-surgery
Title: Exemplary treatment.
Rating: 5 out of 5
Visited: April 2023
From my own experience of the practice, which spans
many years, I can honestly say I have always received
kindness, courtesy and attention to detail. Sometimes
members of staff have gone "above and beyond" in
order to sort out some of the problems I seem to incur on occasion.  With all the difficulties that the
NHS are struggling with at present, I just hope that
Probus Surgery is able to carry on giving us the service we have been fortunate enough to receive so far.
GP surgery review: probus-surgery
Title: Messed around and let down
Rating: 1 out of 5
Visited: December 2022
I was promised the surgery would provide pre travel yellow fever vaccine for my 1yo daughter, my wife and myself. Despite following all instructions, chasing and receiving reassurances…. Almost a month later I have been informed “they don’t have capacity” due to an admin error. Perhaps whoever made the error should find a solution rather than lazily letting down a young family who now need to fund private vaccinations if we can find somewhere with capacity at such short notice just before Xmas! Thanks for the great and caring service…
GP surgery review: probus-surgery
Title: Cataract assessment team
Rating: 0 out of 5
Visited: September 2022
I attended the health center of Falmouth at the cateract assessment team, expecting, foolishly that my op was going ahead there having been referred there by Probus surgery who were unable to do the procedure there due to possible complications. Perhaps it would have been clearer if the letter of referral and subsequent appointed had made it clear that this was assessment only. I am now waiting again for the appointment to have the op done. My fault for not reading the letter properly!  
However - all the staff at Falmouth cateract assessment team were excellent - proficient, friendly and helpful.
GP surgery review: probus-surgery
Title: Prescription service lacked common courtesy.
Rating: 4 out of 5
Visited: August 2022
Attending the prescription window, I am not met with a smile or indeed even common courtesy. I ask for the prescription  by name and am asked sharply whether I have seen a doctor and when I say "yes", the member of staff states "well you will have to wait 20 minutes" and turns to walk away  when I say "no, I spoke to the doctor yesterday". She  goes to get the prescription, returns and says "Address?", which I give and she then slams the prescription into the hatch and walks off. I was tempted to ask if she was having a bad day but was so stunned by the complete lack of courtesy and in any case, she was gone!  Some training required or general  support for this individual.