janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: granta-medical-practices
Title: Not so good if you need help
Rating: 2 out of 5
Visited: May 2022
If your problem is urgent you will likely to find no appointments left and advice to contact alternative nhs service even if you ask to speak to clinician. Reception does not even care to explain appointment system. You will than spend all day try to access alternative service not successfully giving up at the end. If you can afford you try to find private option for GP and you consider nhs as pointless and expensive exercise. Granta being a merger means if you do not like it you need to move your house to access more responsive service. I can not comment about clinicians as I never managed to get that far. Disappointed, very much disappointed especially that Granta was rated outstanding by CQC. My experience was certainly not an outstanding one.
GP surgery review: acorn-surgery
Title: Good
Rating: 5 out of 5
Visited: January 2024
Really like it ok they make it very nice and peopel and nice staff good easy talk very help to and really like the staff good nice
GP surgery review: acorn-surgery
Title: Never had an issue.
Rating: 5 out of 5
Visited: January 2024
The nurse that I saw was amazing, I felt comfortable and secure during my appointment. I have seen this particular nurse before and I’ve always felt the same about my experience. I’d highly recommend the surgery as they are accurate and prompt in every way
GP surgery review: acorn-surgery
Title: Outstanding service from whole surgery team
Rating: 5 out of 5
Visited: November 2023
I sadly lost my son in November after a long battle with cancer and I have a long standing condition which I see the nurses for regularly and throughout the end of my sons life the treatment and service we recieved both individually and as a whole family was above and beyond anything I would have expected the whole team from the receptionists to the nurses and doctors went out of their way to make everything as easy as possible for us and gave us so much support both physically and emotionally it helped so much and gnat support is ongoing to this day and helps me so much nothing is ever too much bother for anyone and the help I have recieved will never be forgotten so a huge Thankyou to the whole team at the best surgery I’ve ever known
GP surgery review: acorn-surgery
Title: Poor service with batch prescriptions
Rating: 3 out of 5
Visited: October 2023
Used Systmonline to order next batch of prescriptions clearly stating "batch to be delivered to Acorn Pharmacy ". Only one month's sent, which is exactly what happened in April this year, an issue which I took up with practice manager. After assurances that the matter would be dealt with to prevent reoccurrance,  nothing appears to have been done. Whilst reception staff were helpful and said they would deal with this, it has left me unnessarsarily stressed through what seems to be poor admin.
Clearly the surgery needs to tighten up its administration on this and other issues. In early September I was called in to see the practice nurse for a shingles vaccination. On arrival I was told by the nurse that this was a mistake as I had already had this a year ago. 
Because there seems to be no way to contact the admin team including the Practice manager,  either by email or telephone I raise this issue here so others may be aware.
GP surgery review: acorn-surgery
Title: Going downhill
Rating: 1 out of 5
Visited: March 2023
I have been at this practice for many years and am sad to say it has gone downhill although when you do get an appointment the staff are wonderful it is actually getting a appointment or even a answer is becoming a issue 
Surely in this day and age being able to speak to someone shouldn’t be that hard to achieve 
On my last attempt when I got an answer was simply told self refer to the hospital when I insisted that I wanted to speak to a Dr they took my details and said I would be contacted,I was by text saying self refer not good enough had to contact them again by the time I was contacted my condition got worse and ended up in A &E 
Come on Acorn Surgery
GP surgery review: acorn-surgery
Title: Great friendly practice
Rating: 5 out of 5
Visited: February 2023
Lovely surgery, everyone who works here is super friendly, always happy to help, and nothing ever seems too much trouble. The new online consult is really good and another way of getting an appointment fairly quickly.
GP surgery review: acorn-surgery
Title: The Best Service
Rating: 5 out of 5
Visited: January 2023
We attended to see the Pharmacist , and the care and professionalism we were shown was truely fantastic. I wasnt sure about consulting with the Pharmacist, but I must say it was an excellent consultation, he went above and beyond to help my children. It was refreshing to experiance the Surgery and Pharmacy synergy first hand, from the fantastic Pharmacist and the fantastic GP who joined him. An excellent service, thank you to the receptionists for giving this choice to us and thank you for all your hard work.
GP surgery review: acorn-surgery
Title: Wonderful Admin & Secretaries
Rating: 5 out of 5
Visited: December 2022
Dealing with this team is an absolute treat. They always respond in a timely manner and go above and beyond when providing information and help to resolve queries and concerns. Nothing is ever too much trouble despite them being rushed off their feet!! I admire and am very grateful of their conscientiousness and hard work.
GP surgery review: acorn-surgery
Title: The Best Drs
Rating: 5 out of 5
Visited: December 2022
The care and compassion shown by this surgery and its staff is second to none. I have long term health problems and I have been listened too, and afforded care and compassion by the principle GP and her partners. The care and empathy shown towards me has been superb, and whilst I understand there is a shortage of GPs and staff, I have only every been treated like a human being and not a number. I can only thank you and praise the work you all do. You are appreciated and in difficult circumstances always deliver the best care to me. Thank you and Merry Christmas.
GP surgery review: acorn-surgery
Title: Disgusting practice
Rating: 1 out of 5
Visited: November 2022
Unable to speak to anyone it’s Friday and recorded message after being open for 10 minutes saying no appointments left and to call back Monday I’m in pain and this doctors surgery doesn’t care 
How can all appointments be gone in ten minutes seeing as no one answers the phone !
GP surgery review: papworth-surgery
Title: How Lucky We Are
Rating: 5 out of 5
Visited: October 2023
When the NHS is suffering such difficulties and all medical practitioners are under such terrible pressure, we are lucky to have such a caring and committed team at the Papworth Surgery.

The team working in the pharmacy, with advice from doctors, were able to come to my rescue and solve a problem I had with my online postal pharmacy, who were unable to supply a medication I needed, even though they had many other ongoing surgery prescriptions to deal with. The team couldn’t have been more supportive and reliable. It is very much appreciated and my thanks to you all at  surgery.
GP surgery review: papworth-surgery
Title: Unhelpful
Rating: 2 out of 5
Visited: August 2023
I went to the GP today after speaking to them last week.  After being discharged from hospital I needed order more painkillers - discharge notes had not been emailed over and was told that it could take up to 3-4 weeks for them to be received.  I obtained the paperwork directly from the hosiptal - went back to the Surgery - to be told that I would need to put a note in to request the prescription.  Could still have to wait days for the dr. to sign off - I'm in pain, trying to work and get back to some normality after 2 weeks and to be met by an unhelpful receptionist who couldn't care less is very frustrating, she was as unhelpful to the person in front of me too!  I would have thought that computers and email should speed up the process but why can't the hospital just issue you a discharge letter when you actually leave, it would be a much better and quicker process.
GP receptionists could be a little more understading and helpful, a friendly face would make the whole process much nicer when you are feeling pretty rubish!
GP surgery review: papworth-surgery
Title: Poor receptionist attitude
Rating: 4 out of 5
Visited: August 2023
Generally very good attitude from all the staff, except for one receptionist, who's only attitude always appears to be unhelpful and be none co-operative, a sensible query over my wife's medication, resulted in obstruction rather than compassion or empathy.
Pharmacist resolved the query in 15 seconds, why couldn't the receptionist do the same!!!!
GP surgery review: papworth-surgery
Title: Barriers to patient care
Rating: 2 out of 5
Visited: June 2023
I saw the nurse today she told me I should check something with the dr. I told reception the nurse said I should check something with the dr can I leave this note / you put the query on the system they said I had to go home to ask the follow up question from the nurse to the dr by filling out the online form but that I can’t do that today because the from (at approximately 10:30 am) was now already closed for the day. paperwork procedures in the way of what should be a simple internal communication admin policy taking priority over patient wellbeing
GP surgery review: papworth-surgery
Title: Disappointing service re. X-Ray
Rating: 4 out of 5
Visited: June 2023
I was requested by my Dr. to go for an x-ray but due to personal circumstances I have been unable to do this within the set time frame before the request expired - I was not made aware at any stage, by any Dr., that there is a time frame and that x-ray requests expire. I've had 3 appointments since the initial request was made, including yesterday where I told a second Dr. of the circumstances and who failed to tell me that I'd be wasting my time today. This poor level of communication fron the Drs and failing to inform me of a time frame for expiration has meant that I have unnecessarily taken time off work and I will now have to wait for a new request to be written up as well as wait for a new suitable time to go for x-ray, delaying investigation further. I passed on these concerns to the GP receptionist not long ago and they failed to acknowledge these concerns and instead carried on talking about something else.
GP surgery review: papworth-surgery
Title: Gone from Excellent to Good
Rating: 4 out of 5
Visited: July 2022
If Papworth surgery is now dealing with medical emergencies in the mornings, does this mean they are going to consider extending their working hours each day? Because routine or non-emergency appointments are being delayed by weeks now.
It would be a great help if they did, especially for patients working outside their normal hours.
GP surgery review: priory-fields-surgery
Title: Awful Experience
Rating: 1 out of 5
Visited: November 2023
To cut long story short. I had an appointment at the surgery for an annual review after rescheduling a number of times. I booked a taxi the night before to pick me up at 11:50 thinking it would give me plenty of time to get there. Unfortunately, I received a call from the taxi company at short notice, the morning of my appointment, saying that there were no drivers available in the area which left me in limbo so I had to call a different taxi firm, by then I'd only less than five minutes to get to the surgery and of course taxi's can't come straight away. By the time they arrived it was 12pm (my appointment time) I tried to ring the surgery en route to let reception know I was going to be a bit late but I had to go through a ridiculously long automated message and to press options for this and that. Once I managed to get through to appointments, I was placed in a cue so it meant extra waiting on the phone. I had moved from cue position 2 to position 1 just as I got to the surgery but decided to hang up as there was no point. On arrival, I went straight to the check in screen to book myself in but as I suspected it wouldn't allow me because I was late (instructed me to go to reception) I then waited to speak to the receptionist at the desk, immediately she picked up the phone, so was already preoccupied. I ended up waiting at least 10 minutes before being seen too, despite being first in the cue and although I tried to explain my situation, I was told that the healthcare assistant couldn't fit me in as she had other patients to see. The receptionist was extremely unhelpful, there was no empathy or understanding whatsoever. She spent ages on the computer, even while being seen to, I had to wait while she was looking up my name and appointment etc. I left in a distressed state. 
I felt that my query could have been addressed much quicker - but already being five minutes late and then having to wait meant that  I'd wasted 15 minutes in total...

Priory Fields use to be so much better but recently the standard and quality of service has really gone downhill to the point where it is near impossible to get through to anybody on the phone because no one answers the phone notwithstanding the fact that when you ring you have to listen to a ridiculously long automated message after which you are instructed to press one of the following options 1, 2, 3 or 4 only to be given more options! I just want to speak to a human being is that too much to ask? They say use AskMyGP if at all possible but you can't even book at GP appointment on there as there is no option to do so and you are forced to call the surgery anyway. Every patient query seems to be pushed through this new system now, however, it is only online at specific times of the day and you can't guarantee that your request and/or message will be dealt with immediately. I am seriously considering changing GPs or going private.
GP surgery review: priory-fields-surgery
Title: Disgusting service
Rating: 1 out of 5
Visited: November 2023
I am not feeling well for last month my wife tryed for me book an appointment she tryed call twice, both times she was waiting on the phone about 20 min no one answered, because she was at work she couldn't wait longer,so she went there, service disgusting, reception girls was chewing gums and talked to her disrespectful.
I went to Corby to see private doctor after,he told me that needs doing tests for cancer,he gave me a letter to take to priory fields , yesterday my wife went back to priory fields with the letter and hoped this time reception will talk to her but again service disgusting, different lady in reception but same bad service.
Can't believe we pay so much taxes to get this when we need help
GP surgery review: priory-fields-surgery
Title: Communication
Rating: 3 out of 5
Visited: September 2023
I find the professionals at the practice verygood at thier jobs and very caring. However, there does not seem to be a joined up approach to documenting and communicating patient medical actiivties between 3rd parties, which results in missundetratdning and errors in the purpose of home visits as a result of this.
GP surgery review: priory-fields-surgery
Title: Very poor.
Rating: 1 out of 5
Visited: July 2023
Poor and disorganized, despite regular problems, today they canceled my appointment, without letting me know.  Receptionists trained to hide behind a wall of "I'm very sorry, and unfortunately" like talking to automatons.
GP surgery review: priory-fields-surgery
Title: Positive Practice
Rating: 5 out of 5
Visited: March 2023
I encourage the use of MyGP, I’ve had a very positive and swift result on this and prior occasions.
So much more efficient, than trying to get through on the phone & it’s easy
GP surgery review: priory-fields-surgery
Title: Awful practice
Rating: 1 out of 5
Visited: January 2023
Drs have not been taking me seriously, they keep booking in blood tests, then to discuss results have to wait 14 days, they had wrong contact for me and I then had to re-wait the 14 days so I have been waiting over a month with no contact. ask my gp is an awful service as you do not receive a response within a reasonable timeframe. Have now changed drs due to lack of communication and feeling unheard. I also was extremely poorly over Xmas and i had around 4 appointments cancelled last minute. One I even turned up for and was told it was cancelled
GP surgery review: priory-fields-surgery
Title: Mismanaged Administration
Rating: 1 out of 5
Visited: June 2022
I need a simple blood test as an annual review and a PSA test. The last 2 appointments made were cancelled when I arrived at the surgery. The last one 22nd June 22, I received a NHS text confirming the appt the previous day, then a text cancelling the appointment about 20 mins after the appointment, then a further text after that confirming the appointment. The receptionist was unable to book a new appointment due to non availability and said she would advise an appointment date later. I heard nothing more and called 3 weeks later only to be told the same thing no capacity to take a blood sample which can be done by HCA and no forward booking capacity. I'm considered by the NHS as vulnerable patient having had a splenectomy and 2 episodes of Cancer treated with Chemo, radiotherapy and surgery and being 69 years old. I don't understand why the surgery can't be honest and say they no longer have the capacity to provide healthcare for me so that I can make my own arrangements, rather than keep wasting my valuable time?
GP surgery review: the-hicks-group-practice
Title: Fantastic Doctor
Rating: 5 out of 5
Visited: September 2023
My visit was to see a Doctor I had not seen before. She was the most professional I have ever seen in my 75  years, taking time to fully explain my symptoms. She also printed, for me, documents to take home regarding my symptoms. This Doctor was exemplary in my opinion and highly recommended.
GP surgery review: the-hicks-group-practice
Title: Great practice.
Rating: 4 out of 5
Visited: September 2023
I called to make an appointment. I was 7th in line and waited just 10 mnutes to be connected to reception.  The conversation was very specific, the service was friendly and the matter was resolved.           
    I was never refused help, even when I called on a Friday for an urgent appointment.  I recommend.
GP surgery review: the-hicks-group-practice
Title: good
Rating: 5 out of 5
Visited: March 2023
the practice is lovely but I believe as with all surgeries there's no appointments and there are long waits but the drs and nurses are great and are very helpful most of the admin staff are great and helpful its just a shame there is always one that doesn't enjoy there job and rolls there eyes if they are asked any questions or if they need to do something extra that does not help mental health issues
GP surgery review: the-hicks-group-practice
Title: Great Care
Rating: 5 out of 5
Visited: March 2023
Recently been very unwell with Covid and called for some advice from a GP.  Receptionist was very understanding very quick to help me and the call back was almost immediate from the lovely GP. Felt very reassured and looked after.

Thank You
GP surgery review: the-hicks-group-practice
Title: Great service at this practice
Rating: 5 out of 5
Visited: January 2023
Over many years, my wife and I have always had great service and attention from this surgery. Despite what you read in the press we have always had a call back, on the same day we made the call about a problem.  I have regular reminders about blood tests etc and they all happen within 10 days with results ready within days.
GP surgery review: the-hicks-group-practice
Title: Great Supprt
Rating: 5 out of 5
Visited: November 2022
I was recently seen with a back pain issue. The kindness and attention shown by the Doctor was second to none. Nothing was too much trouble. It’s a pleasure especially during these really hard times. I cannot recommend this surgery enough.
GP surgery review: the-hicks-group-practice
Title: Fantastic Practice
Rating: 5 out of 5
Visited: October 2022
I would just like to pass on my huge thanks to all of the staff at Charles Hicks Surgery, Huntingdon for their help and support over the past year and beyond.  As a result of their quick diagnosis and treatment, I am very much on the mend and feeling 100 times better than this time a year a go.  I know I could not have got to this position without their care and attention.
They are always available when you need them and I feel extremely lucky that myself and my family have such a wonderful surgery with amazing staff.  Thank you all for everything you do.
GP surgery review: the-hicks-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
I joined this surgery last year and I have to say I’m so pleased I made this important change.  Nothing is too much trouble, the staff are incredibly polite and professional, always an appointment when needed and great care and attention - thank you all !
GP surgery review: the-hicks-group-practice
Title: Very efficient
Rating: 5 out of 5
Visited: May 2022
Having recently joined this practice and my previous practice and consultant records not being transferred, this practice took control and rectified everything with a minimum of fuss.
GP surgery review: bourn-surgery
Title: Wonderful service
Rating: 5 out of 5
Visited: July 2022
At a time when GP services are very stretched I wish to comment on an exceptional service I recently received. On Friday 22nd July I was  feeling unwell and at 11 am I decided to check my blood pressure. It was very high. I phoned the surgery where I spoke with a helpful and sympathetic receptionist who arranged a call back from a clinician which happened within 15 minutes. 90 minutes after taking my BP at home I was being seen in the surgery where I had a full assessment and was provided with medication which thankfully has proved very effective. This was a great example of general practice at its best and I am extremely grateful for the service I received from all the practice staff - not least those behind the scenes who organise an efficient system that makes such a service possible.
GP surgery review: bourn-surgery
Title: Really reassuring experience
Rating: 5 out of 5
Visited: January 2022
Visiting Bourn practice today I was very nervous and slightly anxious about my appointment given the nature of it. My doctor was so reassuring, knowledgeable and thorough and most of all kind. I didn’t feel rushed or like I was one in a long line of patients. I was really thankful for the time and patience and the great work of my doctor. I also got follow up information on my condition which was just a little extra touch with some helpful information.
GP surgery review: comberton-surgery
Title: Kind friendly staff, but pharmacy a shambles.
Rating: 3 out of 5
Visited: October 2023
The person I saw at the pharmacy was really polite and kind and genuinely caring, a real credit to you all. However only one box of my medication was in stock and none of my medicine. My medication is on a managed repeat and the staff have a month to make sure my medication is in stock. I’m not supposed to stop taking my tablets without being told to do so by a doctor! Often my medication is not in stock or not ready and I’ve been told we can give you a prescription to take elsewhere, I cannot drive and so cannot easily obtain my medication elsewhere! It keeps happening to me over and over again, and to others. It could have very dangerous consequences for people. Please sort it out. Thank you.
GP surgery review: comberton-surgery
Title: Awful service
Rating: 1 out of 5
Visited: October 2023
Over the past few years the service here has declined massively. The pharmacy service is so slow and disorganised that you have to assume  you'll be there for 30 minutes to collect a prescription and need to give them 2 weeks notice to get the items in.  The reception staff are very unfriendly and unhelpful, especially since everyone is having to change their nhs app because the practice has changed computer system.  Definitely wouldn't recommend this practice.