janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-college-practice
Title: Medically satisfactory, Administratively awful.
Rating: 2 out of 5
Visited: November 2023
I need three monthly Vitamin B12 injections. 
I cannot complain in any way about the medical treatment I have received. But the administrative arm of the practice that one has to cope with to get that treatment is pretty awful.
As stated in other reviews, phoning is nigh impossible. You cannot text or e mail. The e-Consult service is hit and miss. 
So:-
Latest injection due 3rd Nov.
26th Oct. Letter requesting appointment hand posted into practice letterbox after hours. (Parking difficult during the day.)
Someone read letter because an ampoule of hydroxocobalamin included with my next batch prescription. But no appointment given.
9th Nov. Second letter hand posted requesting appointment: No response.
20th Nov. Tried to make contact via e-Consult: No resonse!
In the interim, purchased B12 tablets from a pharmacy to tide me over as was beginning to experience symptoms of insufficient Vitamin B12.
Via a surgery employee known to my wife, we found out that a certain pathway of the e-Consult service doesn't seem to work and they cannot work out why. (Why use it then??) A different pathway was suggested.
22nd Nov. Contacted surgery via suggested e-Consult pathway. Instead of requesting an appointment, asked to speak to a doctor. Reason: I had decided that I was not going through this performance once every three months for the rest of my life and would self medicate if the doctor would not prescribe B12 tablets instead of injections.(especially as exactly the same thing happened in August, when last injection due. i.e. No response from e-Consult appointment request.) 
 The e-ConsuIt  of 22nd Nov got through. Received a text saying that a telephone appointment with a doctor had been arranged for 6th December. One Month and 3 Days after the Due Date of the Injection!!
Doctor phoned and readily agreed to prescribe B12 tablets instead of the injections.
Thank goodness I won't have to try and contact the surgery over this any more......and please, don't send me one of the bland apologies that I have seen following other reviews.
GP surgery review: the-college-practice
Title: No service
Rating: 1 out of 5
Visited: November 2023
Three times I have tried to book a blood test before my appointment with consultant after prostrate cancer. I give a months notice and never find a nurse available at any of the 4 practices available within the month so am forced to travel to hospital for a 5 minute blood test. No good enough and never happened before merger.
GP surgery review: ashford-medical-partnership
Title: Not happy
Rating: 2 out of 5
Visited: December 2023
I filled in a Klinik form on December 22nd because I had an awful cough that I was worried about. I eventually had a call from the Receptionist saying my form had been reviewed and I could wait another 5 days until the 27th to be seen. When I saw the Doctor he gave me high dose antibiotics for bronchitis and to "take care". I am 69 and have a heart condition and I felt very ill snd  could well have ended up in hospital over Christmas. I could at least have got a call from a Doctor and I'm still not completely better now. Not impressed.
GP surgery review: ashford-medical-partnership
Title: My specific experience
Rating: 1 out of 5
Visited: October 2023
My experience is that in the past 4 years I have never been able to get an appointment including today. I called again on hold for 2 hours to be told they are not doing appointments on the phone. Then I tried making an appointment using there online website just to be ignored as always when I've tried online and when it was to make appointments on the phone my specific experience was that I was always told that they do not have any appointments and to phone 111 and end up at a and e because I have no other option
GP surgery review: ashford-medical-partnership
Title: Rubbish practice
Rating: 1 out of 5
Visited: September 2023
Make it impossible to get a GP appointment,receptionists are rude, I never go to the GP, no wounder A&E is under pressure, with people  not being able to get a GP appointment
GP surgery review: ashford-medical-partnership
Title: Terrible
Rating: 2 out of 5
Visited: August 2023
Waited on the phone for 2 hours and when I finally got to number 1 in the queue it said they could not take my call please try later, this was at 17.30 and they state phone lines are open until 18.30, no wonder people are always complaining about this surgery
GP surgery review: ashford-medical-partnership
Title: Unable to contact
Rating: 1 out of 5
Visited: June 2023
Despite continual phone calls and logging on to e consult over the last week have been unable to contact the surgery. No appointments available on line and a phone call queue of 40 plus.
GP surgery review: ashford-medical-partnership
Title: Thank you for all you do
Rating: 5 out of 5
Visited: April 2023
Extremely impressed and delighted with the service I have always received at the Willesborough Health Centre since joining. Very pleasant and helpful staffs, starting from reception first point of contact you guys are amazing, nurses and Doctors. Thank you for seeing my son on short notice and for always showing us Kindness. I am very grateful for that. 

Kindness always.
GP surgery review: ashford-medical-partnership
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: April 2023
On numerous occasions over last weeks have tried to get an appointment. 
Phone is engaged
phone message try later
option message does not work and just cycles back to suggested options whichever option is selected
call back option does not work
call back option when working does not offer an appointment only the option to try online service or call again tomorrow
online service just suggests call your GP
Each occasion for attempted to get an appointment, more than 100 call attempts.
On single occasion that a 'clinician' was available the medication prescribed was inappropriate and outside useful time to take for my condition, medication had to be disposed of unused
Not fit for purpose
seems to be a deliberate policy to deny patients access to doctor
I have not been able to get an appointment in over 16 months
Despite numerous complaints as is clear here, the situation has not improved and there appears to be no patient redress for this appalling service.
GP surgery review: ashford-medical-partnership
Title: Competent, professional and caring
Rating: 5 out of 5
Visited: January 2023
Was treated with respect and kindness. After 3 months of A& E visits . Many phone calls and numerous courses of antibiotics. On Thursday
05.01.2023 I saw one of your doctors at St Sephens who diagnosed what the problem was. A week later I  am a lot better. In the long I believe he has saved my life. He was the oppitomy of the NHS.
GP surgery review: ashford-medical-partnership
Title: Terribleservice
Rating: 1 out of 5
Visited: January 2023
This must be the worst surgery I have ever delt with I called every day for 3 weeks and every day was told there was not any appointments available although I have heart complaint all they the receptionist keeps saying is if you think you have an emergency go to A and E Absalutly the worst surgery I have ever been with so if I was you I would in my opinion give this surgery a wide berth no help what so ever all you get is sorry all the appointments have gone !!!!
GP surgery review: ashford-medical-partnership
Title: Massive issues for patients handling
Rating: 1 out of 5
Visited: December 2022
The past few months have been very disappointing. A year long treatment interrupted because suddenly the prescribing team felt like it (not life threatening ). Getting a child to be seen went from a difficult task to a complete impossibility. The surgery cannot manage the volume of patients they have, yet still allow more to be enrolled. The surgery cannot triage the calls at all. Why is there a receptionist? They make bold claims for the opened hours on their sites, which I have never found to be matched with reality. I would like to know how many patients are seen by each GP per day. As for the GP, I have been less and less impressed as the years went by. We are leaving this surgery because the quality of care is just not acceptable anymore.
GP surgery review: charing-surgery
Title: My word, this place is good.
Rating: 5 out of 5
Visited: November 2023
Been a patient here for four months so far. This is an exceptional practice. Way beyond my expectations. Brilliantly run, lovely staff.
It's like going back twenty years, in a good way. 10/10.
GP surgery review: charing-surgery
Title: Light hearted pain relief!
Rating: 4 out of 5
Visited: September 2023
What could have been a stressful appointment was made easier and much more comfortable by Drs manner and attitude. He was open and honest about treatment recommendations. He listened well to my concerns and set out a clear plan for me.
Using humour always helps me, and he picked up on this and used it appropriately.
GP surgery review: charing-surgery
Title: Well organised, smoothe experience.
Rating: 5 out of 5
Visited: April 2023
It was well organised, efficiently marshalled car parking. Staff in surgery were pleasant. You really couldn't go wrong. Really good experience overall.
GP surgery review: charing-surgery
Title: Over 75 COVID Booster
Rating: 5 out of 5
Visited: April 2023
Very efficiently organised and friendly staff. Clear explanations and effective delivery. Impressive throughput of over 75s coming for their booster injection.
GP surgery review: charing-surgery
Title: Poor Experience dealing with general complaints
Rating: 1 out of 5
Visited: April 2023
Their business manager has failed to take onboard basic issues regarding the car park speed bumps that damage vehicles (which are in poor condition) and additionally they have been particularly difficult over prescriptions being electronically sent to other pharmacies but their own.

Furthermore, we have had previous issues with e-consult like other commentators on this practice.
GP surgery review: charing-surgery
Title: very efficient kind and helpful
Rating: 5 out of 5
Visited: April 2023
very efficient kind and helpful and always have been in the many years l have been blessed enough to belong to this practise
GP surgery review: charing-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
The surgery has been. Great looking after my dad , making sure he is OK with all his medical needs , reception are very helpful, all the medical staff are really nice and helpful, such a wonderful experience visiting the surgery
GP surgery review: charing-surgery
Title: EConsult only during hours?!
Rating: 1 out of 5
Visited: November 2022
EConsult has changed to surgery opening times only which makes zero sense. It should be available at all times considering one can’t ever get an appointment anyway. I also received a text stating flu jabs available at pharmacy and to pop in so went same day of text and pharmacy had none and have no idea when they will be replenished. Pharmacy said it’s surgery’s fault. I don’t care who’s at fault. It’s disorganised and wasted my time. As a patient I feel I’m a hindrance when I should feel looked after and cared for.
GP surgery review: charing-surgery
Title: Happy patient
Rating: 3 out of 5
Visited: August 2022
I have received an excellent service from the nurses at this practice, the first nurse i visited in July went beyond my initial ailment and listened to another ailment i have and booked me in with another nurse within a couple of weeks, as a result this nurse was also diligent in her work and I am glad to say I am pain free, Thank you very much
GP surgery review: charing-surgery
Title: Triage
Rating: 1 out of 5
Visited: May 2022
I can no longer book a triage appointment with a GP on line.  Call the Surgery at opening time and the lines are swamped.  There doesn't appear to be an accessible GP service without visiting the Reception desk.  Even then, who knows?  What's going on?
GP surgery review: hamstreet-surgery
Title: Such incredible support
Rating: 5 out of 5
Visited: September 2023
This surgery should be used as a template by others. 
The surgery supported both my parents through my mums terminal illness….. and us as a family too ( not patients there). There is genuine compassion all round. They supported us through a very tough journey, giving the very best care possible along the way and the information we needed to be able do our part, even when we were really struggling.
I am so grateful to you all for everything you did.
Thank you, thank you, thank you.
NHS please take note, these are good people who are great at their job.
GP surgery review: hamstreet-surgery
Title: Continual outstanding service
Rating: 5 out of 5
Visited: April 2023
The practice continues to provide the highest quality of service in each aspect of its work. The admin staff are always polite, helpful and friendly. The doctors, nurses and all their support colleagues always do what they say, when they say they will do it. When I hear so many tales of woe about the availability and extent of the service provided by GP practices, I am grateful that I am registered with this excellent service. Thank you.
GP surgery review: hamstreet-surgery
Title: Brilliant friendly practice
Rating: 5 out of 5
Visited: January 2022
This surgery has been the best we have ever had,For my family especially my mother in law who they took great care of and nothing was any problem, They always found time to fit her in if there was a problem and gave great support and helped with advice if needed , Sadly the time came for her to go into a home and had to change doctors which she was quite sad about but accepted it,But I would never change this surgery unless I really had to like my mother in law .This surgery deserves it’s recognition as the best in Kent .
GP surgery review: ivy-court-surgery
Title: Cannot get a telephone consultation
Rating: 1 out of 5
Visited: June 2023
I have had a MRI and the Pembury hospital hospital are such a wonderful hospital. I had my report back in a few days. However, it's extremely comprehensive and I am completely baffled by all the medical terms. I have been trying for over a week to get a telephone consultation with a GP and as yet have been unsuccessful despite having horrendous pain I will not be seeing as an emergency as I don't believe it is one although these are the only appointments left. Why is there never enough GP appointments???? Since the surgery refurbishment it's impossible to get a timely appointment.
GP surgery review: ivy-court-surgery
Title: Poor service
Rating: 2 out of 5
Visited: February 2023
Trying to book an appointment for my B12 injection used to be easy now impossible as you can’t book ahead anymore and nobody ansewers the phone !!!
GP surgery review: ivy-court-surgery
Title: Lovely surgery
Rating: 4 out of 5
Visited: November 2022
I haven't been with this practice for long but everything i have needed and asked for i have had. And they have been so helpful and kind. And have actually put themselves out to help me regarding my meds. 
So much better than my old surgery 
Thank you Ivy court
GP surgery review: woodchurch-surgery
Title: Outstanding Practice
Rating: 5 out of 5
Visited: April 2023
The doctor listened passed me to the appropriate departments , changed my medication which worked straight away
My hospital appointments came through within a week
I saw a practice nurse within a few days
She was first class listening and understanding my issues
I went to this surgery very poorly with my mental health a few years ago
I was listed to when others were not interested and treated me very unkindly
My life has changed for the better because of their care and understanding
I am not always easy to deal with but they got me through the tough times never making me feel worthless as others have
I can’t review this surgery highly enough
There are not enough stars for them
From The ladies in reception the team in Dispensary the Nurses, Physio and Doctors
Even the cleaners who keep the practice sparkling for us
Thank you all
GP surgery review: woodchurch-surgery
Title: Rude and unhelpful receptionist
Rating: 2 out of 5
Visited: April 2023
First issue: I called reception and said “I’m trying to register my family at their surgery but I didn’t think I had submitted all the necessary forms correctly online.” The receptionist simply told me “it takes three weeks to register goodbye” and went to put the phone down. I stopped them putting the phone down and I was then told they had received some of my forms but there was additional forms I had to complete in order to register, but they gave no details as to how to complete the missing forms. So I’m still none the wiser!

Second issue: spoke to reception regarding making an appointment, they asked for the standard details I.e. patient name and what the issue was. They then told me they would book an appointment and send the date and time through via text and then ended the call. True to their word I had a text a few seconds after the call was ended. But why could I not be given a date and time on the phone? In the appointment text it says if the date/time is not suitable to call reception to change it. Surely I could have just arranged a suitable time with the receptionist on the phone call?

I’m hoping first impressions of this surgery are not an accurate representation of what it is normally like!
GP surgery review: woodchurch-surgery
Title: Amazing
Rating: 5 out of 5
Visited: March 2023
Woodchurch doctors are amazing! 
They give you so much time and don’t rush you.
Two doctors helped with my son who had bad tonsillitis and ended up needed to be admitted to hospital.
I was so anxious but the doctors made me feel really calm and made my son less upset. 
Thankyou for listening and transferring us to hospital where he got the treatment that you guys knew he needed! 
Without you he would have been so poorly! 
Thankyou so much!
GP surgery review: woodchurch-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2022
I am so grateful to the GP I spoke to today who listened carefully, spoke kindly and came up with a really considered and helpful plan of action taking into account numerous factors. I came away feeling less alone with this health challenge and more positive about next steps. Probably the best experience of GP consultation I've ever had. 
This practice is consistently excellent from reception staff, to nurse, to GPs. They are always polite and kind in their communication and  reliable and proactive in their actions. 
I get the feeling that despite the massive pressures staff are no doubt under this is a practice that really cares about its patients and offers by the best care it possibly can. Thank you so much!
GP surgery review: woodchurch-surgery
Title: Exceptional care
Rating: 5 out of 5
Visited: September 2022
I have been registered with this practice for 17 years. They have always been really good. In the last few years they have been exceptional. Throughout the pandemic they have provided care and support. You can always get help from a GP or other clinician. I have had face to face and telephone consultations and texts to keep me informed. I don't understand the constant complaining in the press. As a patient you need to trust the surgery to provide you with the most appropriate response to your needs. A face to face appointment is not always the best way. Thanks everyone!
GP surgery review: kingsnorth-medical-practice
Title: Service
Rating: 3 out of 5
Visited: June 2023
This is a good GP practice however it does have some work to do I have found with my experience that appointment time isn't long enough for every need and its really hard to get an appointment so to try and book 2 to get enough time for you're need is even harder and their needs to be different time lengths for different needs I went in for and appointment and left feeling worse as it was so rushed to fit everything in
GP surgery review: kingsnorth-medical-practice
Title: The best GP surgery in the southeast!
Rating: 5 out of 5
Visited: April 2023
Quite honestly the absolute best surgery. So many GP's in our area get a bad name, but Kingsnorth medical practice are the forefront of what perfect health service looks like.
Same day appointments.
Same day DR call backs
Effortless econsolt system
Lovely/knowledgeable reception staff
Doctors and nurses who go above and beyond in there line of duty.

GP practices can learn a lot from Kingsnorth in Ashford. Thank you for providing the absolute best service possible.
GP surgery review: kingsnorth-medical-practice
Title: Great service, efficient and friendly
Rating: 5 out of 5
Visited: November 2022
Really greats service this week from this practice.  Very new to area so first time using services and wow what a contrast from my previous one. Modern systems, I love the econsult triaging system, so easy to use and I got calls back within a few hours both times and then offered a face to face that same day. Such an efficient and modern way to help patients.  Everyone really friendly and professional (admin and clinical). So pleased they will be looking after me and my family going forward.
Thank you very much
GP surgery review: kingsnorth-medical-practice
Title: cancellation of nurse appointments
Rating: 1 out of 5
Visited: February 2022
Every 12 weeks, I have to have injections for prostate cancer, every time my booked appointment is due it has been cancelled because of nurse going sick, this time around the appointment cancelled for the friday, rebooked for the monday then cancelled on the monday morning, without being given a new time, is this acceptable ??
GP surgery review: kingsnorth-medical-practice
Title: Receptionists run the place
Rating: 2 out of 5
Visited: February 2022
Receptionists seem to get a bad name, but I've never come across a bad one.  Surgery receptionists here are very efficient.  Can't remember the last time I saw a GP though, and they still close for lunch. Surgery is almost empty when I have needed to visit a nurse, I wonder why?
GP surgery review: new-hayesbank-surgery
Title: Lovely nurse
Rating: 5 out of 5
Visited: September 2023
I have just got home from seeing a very lovely nurse. She was very caring and gave me some very useful information to help with my injury. I felt at ease as soon as I walked in.
GP surgery review: new-hayesbank-surgery
Title: Appointment not on system
Rating: 4 out of 5
Visited: September 2023
Went for my appointment as per written note .got there no appointment on system .good job it was for b12 and nothing more serious .
GP surgery review: new-hayesbank-surgery
Title: Excellent Receptionist
Rating: 5 out of 5
Visited: July 2023
Yesterday afternoon (5 July 2023) I had a very pleasant experience booking an appointment to see a nurse for a pessary ring fitting. 

The receptionist was extremely helpful, asking me if I had had a pessary ring fitted before and to make sure that I ordered my new pessary ring in good time for my appointment. She also looked at my notes and explained that Lloyds pharmacy was no longer operating out of Sainsbury's and changed my default pharmacy for me. 

Unfortunately, I did not ask the receptionist's name but she came across as very caring and patient. I hope that the information I have provided is sufficient for you to be able to compliment her on my behalf.
GP surgery review: new-hayesbank-surgery
Title: Poor advise by GP
Rating: 1 out of 5
Visited: June 2023
The medication i am on has given me extreemly bad suicidal thoughts so rang for help and asked to change my tablets. GP told me to lower my dose and sent me samaritan numbers, in that situtation ringing one of those numbers is the last thing you think of, and i expressed that lowering my dose will cause me to seizure alot more than normal which i why im on a high dose. I felt she gave me no help or reasurance at all.. felt she gave me the worst advise possible for someone who is not mentally well, due to my meds.