janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: bersted-green-surgery
Title: Really lovely experience
Rating: 5 out of 5
Visited: April 2023
I saw the mental health lady there who was so sweet and caring. I have struggled with depression for a long time now and never really spoke about it. This young lady was really kind and I got so upset speaking about my mental health but she made me feel listened to, she even made sure I was calm and okay before I left. Really thankful for her advice and she even made me laugh for the first time in a very long time!
GP surgery review: bersted-green-surgery
Title: You try to get an appointment see how easy it is ??
Rating: 1 out of 5
Visited: February 2023
I have been with this practice for 31 years and I'm afraid to say it is now a very poor service to what it was. You Can Not make an appointment to see a GP you have to ring in at 8am in the morning and trust me you will be trying for 2days to get through to be told sorry no appointments available. After  trying to phone in I decided to go to the reception in person only to be told please ring in in the morning at 8 am . After explaining that IV been trying for several days the receptionist said come in to the practice at 8.30 to make an appointment for that day. Then hopefully we can get an appointment for 2 pm or something . So you now have to go home again and come back later if you were lucky enough to get an appointment in the first place.
All this said I am not after an emergency appointment I need to see the GP to catch up on my scans from the hospital and arrange medication etc. 
Why on earth can we not make a simple appointment . 
Very poor service to try to get and see a gp

We have several members of the family at this practice and all have experience this same problem. Time and time again. This is why I decided to right this
GP surgery review: bersted-green-surgery
Title: Very pleased with their help
Rating: 5 out of 5
Visited: January 2023
I phoned early afternoon and talked to a very helpful receptionist. She arranged an appointment for me the same afternoon. Then the doctor I saw was also very caring and talked over a treatment plan.
GP surgery review: bersted-green-surgery
Title: Not very welcoming
Rating: 3 out of 5
Visited: December 2022
Submitted an E-Consult on a Wednesday around half 8. No response. Submitted another one on Monday, again nothing. Then received a text saying they had called me three times which is odd as I hadn’t received anything on my phone. I then called to check as they still hadn’t responded to my query. Was waiting for 45 minutes just to receive awful customer service, was spoken to like they didn’t care or wasn’t even bothered
GP surgery review: bersted-green-surgery
Title: Patient focussed
Rating: 5 out of 5
Visited: November 2022
Great surgery with a patient focussed attitude. All members of the surgery's team are always helpful and empathetic
GP surgery review: bognor-medical-centre
Title: Awful telephone system
Rating: 1 out of 5
Visited: January 2023
Waited over an hour for call to be answered by reception. How are vulnerable people, people with disabilities, mental health problems or people in pain meant to wait this long?
GP surgery review: flansham-park-health-centre
Title: Terrible practice getting worse and worse
Rating: 1 out of 5
Visited: October 2023
Flansham Park Surgery has ceased using the e-consult service that at least allowed them to triage cases correctly.  If you call the surgery you are left in an interminable queue, which often disconnects you, and as this morning, we were waiting for 53 minutes for the phone to be answered.  To be then told "there is no-one here to see you" and "you should have called earlier" - the surgery opened at 8.00am and we called at 8.00am.  If there are no doctors, then an alternative appointment should be offered.
Flansham's website states you can book an appointment on the NHS app - I have never been able to do so, the only way to book a repeat appointment is if the doctor books it themselves, reception refuse to book appointments in advance, leaving you to attempt to book an appointment at the right time to suit them, taking hours to do so.
Today, the reception staff refused an appointment for a patient with multiple chronic conditions.  Their response was "go to hospital if it's serious". 
The CQC should inspect the surgery for it's failings to provide basic care to it's patients, many of whom have no other available surgeries and are stuck using them as other surgeries won't accept "out of area registrations" when you call them.
GP surgery review: flansham-park-health-centre
Title: Very Good
Rating: 5 out of 5
Visited: October 2023
I went into the surgery this morning to see if I could get an appointment today for an ongoing health issue.The receptionist was so helpful and understanding.I got an appointment for the afternoon.Was very impressed.Staff always friendly and do their best to help.Thankyou
GP surgery review: flansham-park-health-centre
Title: The ‘appointment system’ doesn’t work
Rating: 1 out of 5
Visited: March 2023
Called this morning 8am - 31 in the queue.  My third time of ringing in 5 days.  I was connected to receptionist at 8.32 - No appointments remaining!  I was at a meeting around 20 years ago when this ‘system’ was trialed:  Ring your surgery for same day appointments.  The doctor leading the ‘seminar’ suggested that this system would only work if there were sufficient appointments to satisfy the demand.  There weren’t then and there are still not today!!  I was told this morning the usual, come and wait for the doors to open and you will get an appointment.  How is this acceptable?  My mind always goes to the elderly person, possibly not that mobile, who is required to queue outside the surgery before 8 am to be given an appointment where they need to revisit the surgery later that day.  Bearing in mind that as they need a doctors appointment, probably are unwell!  We have a health service to which we have financially contributed all our working lives and therefore have a right to access it.  I have put off making an appointment for an ongoing problem for months, when I attempt to see the doctor I am reminded as to why I hesitate.
GP surgery review: flansham-park-health-centre
Title: New system doesn't work
Rating: 2 out of 5
Visited: March 2023
My partner wanted to contact a GP but calling at 0800 we were number 20 something in the queue. E-Consult is not available - the on screen message says it will be available from 12.01 am tomorrow but that has been there for days. Yet the phone message when callijg still refers you to e-consult. Please get things in order. This .new' system isn't working.
GP surgery review: flansham-park-health-centre
Title: Exceeding expectations
Rating: 5 out of 5
Visited: January 2023
Under immense pressure, the reception staff, GP's, Nurses, paramedic & other support staff do an excellent job! Reception colleagues are always freindy, compassionate & go out of their way to help you. I've never had a bad experience at fphc, the GP's are fantastic despite the pressure that they're under & ive always managed to see a health care professional when needed. The eConsult system works well too with a reply usually same day. I highly recommend fphc & would like to thank all the staff there for making the huge effort to help us during these difficult post Covid, staffing & workload pressures. Thank you!
GP surgery review: flansham-park-health-centre
Title: Thank you
Rating: 5 out of 5
Visited: January 2023
Flansham Park Surgery, while under extreme pressure following the tribulations of Covid, and the recent surges in the population in our catchment area, continues to perform impeccably and to provide outstanding care to our local community.  From the receptionists to the clinical staff, and the administation behind the scenes, the practice is professional, caring and exemplary in its understanding of the needs of patients.  Thank you to you all for your service.
GP surgery review: flansham-park-health-centre
Title: Nearly impossible to get a same day appointment
Rating: 1 out of 5
Visited: September 2022
On Tuesday I called at 8am to be number 21 in the queue, the only apt available was at 3.30pm that day. The GP rushed through the apt, and prescribed medication that on reading the common side effects was not suitable for me. This morning I called at 8am, number one in the queue, to be told there were no apts today! The receptionist explained there were only 4 apts and those had been given to the patients who had physically gone to the surgery.
This is not the first time I have experienced difficulty in getting an apt  but is the most recent example.
The reasons (excuses) given are - the lack of doctors and too many patients.
GP surgery review: flansham-park-health-centre
Title: Wow. Who answers the phone
Rating: 2 out of 5
Visited: August 2022
Waited some 45 minutes on the phone for a response. Got to number one in the call queue and waited 25 minutes. Does this mean no one answers? Gave up in the end. Brain pain listening to the same music.
GP surgery review: flansham-park-health-centre
Title: Excellent service from all the team
Rating: 5 out of 5
Visited: August 2022
I called the surgery in a very distressed state, the receptionist was excellent with me as I was very upset.  A doctor called me back within 15 mins and had me in the surgery within an hour to discuss my needs.  A very prompt referral to a member of the team for counselling and a prescription were issued to me.  Everyone who I dealt with regarding medication, counselling and even booking my appointments were excellent.  I sat on several occasions in the main waiting area, and listened to the challenges that the receptionists are constantly dealing with.  I was very impressed with everyone.  It is frustrating as a patient trying to get through on the phone, but just remember it is not the receptionists fault, every industry is dealing with staff shortages at the moment.  Thank you to the surgery.
GP surgery review: flansham-park-health-centre
Title: very helpful reception and doctors and nurses very thorough
Rating: 5 out of 5
Visited: June 2022
unfortunately i have had to have a few telephone calls and face to face meetings recently. i have not had any problems with either and have received excellent attention at all times.
GP surgery review: grove-house-surgery
Title: Reassurance
Rating: 4 out of 5
Visited: December 2023
9.00am call for a consultation answered in four minutes. Care Navigator(!) arranged nurse consultation next day. 30 minutes later a call from a Cn to say doctor had asked for a nurse to see me that afternoon.. Kind, cheerful and skilful care effected, with appointment to return for review in three days. Very reassuring: the Nhs is hauling itself up off its poor knees. Thank you.
GP surgery review: grove-house-surgery
Title: ‘Very supportive practice’
Rating: 5 out of 5
Visited: July 2022
Have always received professional advice and guidance from the Doctors and Nurses at this Surgery.
I find them helpful and supportive!
Thank you
GP surgery review: grove-house-surgery
Title: Poor service
Rating: 1 out of 5
Visited: January 2022
Why do I have to explain the reason I want a face to face with a Doctor to a woman who is employed to do admin. Having to wait two weeks for a telephone consultation is disgusting.
Very disappointed in the level of service from this surgery
GP surgery review: maywood-health-care-centre
Title: Very Good practise
Rating: 5 out of 5
Visited: June 2023
Caring staff. Same day appointment. Relieved to be given referral to specialist. This is a welcoming professional smooth running orderly practice with a short waiting time to speak to receptionist.
GP surgery review: maywood-health-care-centre
Title: A Caring and Helpful Practice
Rating: 5 out of 5
Visited: June 2023
Since I registered recently as a new patient with various health problems I have found staff at the practice to be professional, caring and helpful.  I am glad I chose the Maywood sugery. 
Its nice to feel that I'm in good hands.
GP surgery review: maywood-health-care-centre
Title: Not great …..amazing
Rating: 5 out of 5
Visited: June 2023
Just recently I’ve been in contact with the Gp a lot.
They have been amazing very helpful.
I didn’t feel I was a burden.
GP surgery review: maywood-health-care-centre
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
I would like to say a big thank you for everyone in this gp practice. Staff always polite and friendly. Thank you very much for doing such a great job. Me and my family so lucky to have a GP practice like you. Thank you for your kindness.
GP surgery review: maywood-health-care-centre
Title: Helpful, friendly, efficient, respectful.
Rating: 5 out of 5
Visited: July 2022
I had to take my elderly mother (with early stage dementia) in for two appointments. One to have a blood test, which she hates, and one for a GP appointment. Firstly the receptionist managed to book the appointments one after the other, secondly the phlebotomist was wonderful with Mum, talked to her, not to me over her, and put her at her ease so much she hardly noticed the needle. And last but not least the GP was so considerate and respectful of Mum, again, talking to her not over her to me, making sure she understood and was happy with the proposed treatment etc. She really made Mum feel included in the discussion not just the subject of it. M has retained much more of the information and experience because of that.
GP surgery review: maywood-health-care-centre
Title: Outstanding  Team
Rating: 5 out of 5
Visited: March 2022
I would like to thank all of the Team at the Surgery for all the Help and Support I received throughout 2022 following a series of prolonged illness.
When I telephoned the Surgery I found the Reception Staff to be so kind and helpful and I thank all of you.
To all within the Medical  Team who I either saw, or talked to ,thank you for all the ongoing support, and empathy you showed me  through such a terrible Year.I am so grateful that I am a Patient at Maywood.You are an Outstanding Team.
GP surgery review: maywood-health-care-centre
Title: Insensitive of those with hidden disabilities
Rating: 1 out of 5
Visited: March 2022
I suffer from hidden disabilities which prevent me from wearing a mask. Last two times I was forced to wear a mask by the staff here, it triggered my existing medical conditions which resulted in hospital treatment for myself overnight. 

The staff don’t care if I have an exemption badge or a lanyard. Their policy is “no mask, no service” which I think is wrong. It’s got to the point now where I am not wanting to seek medical help from my doctor as I cannot deal with the stress and outcome of being forced to wear a mask. I would much rather stay home and get better myself and self medicate. 

Doctors surgeries are supposed to help people. This one triggers my existing conditions and puts me in hospital due to their blanket policies which don’t take into account the personal needs of individuals.
GP surgery review: the-croft-surgery
Title: Above and beyond
Rating: 5 out of 5
Visited: November 2023
I contacted the Croft surgery in Eastergate for a family member in crisis on a Friday afternoon. The response and kindness shown was extraordinary and so gratefully received at a time of huge anxiety and fear. Thank you all very much.
GP surgery review: the-croft-surgery
Title: Oustanding
Rating: 5 out of 5
Visited: August 2023
I really felt compelled to leave a review as unfortunately I have had to have a few dealings with the surgery recently and I have to say each and every time has been outstanding! I really consider myself lucky as you hear all these stories about surgeries but I have to say I have had nothing but excellent service everytime….from dealing with the lovely and very helpful ladies on reception  to the  nurses and lthe GP”s. They have all been fabulous. I would like to thank them all.
GP surgery review: the-croft-surgery
Title: Brilliant Surgery!
Rating: 5 out of 5
Visited: July 2023
I have been with The Croft Surgery for a number of years now and continue to be impressed with their level of service and patient care. Everyone at the surgery does their best to help you and make you feel valued. Amazing receptionists and office team, wonderful nurses and outstanding doctors. The system operated at the surgery is one that works as they put the patient at the centre of all they do. The whole team work hard to make this a great place and I would recommend them to anyone.
GP surgery review: the-croft-surgery
Title: No idea why ratings low. Fantastic surgery
Rating: 5 out of 5
Visited: June 2023
I changed surgery due to just being dismissed as overweight by my previous GP, who couldn't care less about me. The Croft surgery have been amazing. They've taken me seriously, they've always given me appointments when needed. They're getting me through the most difficult time in my life, with grace and care. 

It's rare you find a surgery where every doctor has treated you like a human being, but they do at The Croft. 

The reception staff are polite and efficient. The GP's have lovely bedside manner and genuinely seem to care. Check through your history before you go in. Do not make you feel like you are wasting their time. 

Cannot rate them highly enough.
GP surgery review: the-croft-surgery
Title: Difficult to cancel appointments
Rating: 3 out of 5
Visited: January 2023
Telephone system only offers 2 options - practice appointments/receptionist or home appointments. At 9.15 was 17th in the queue to cancel an appointment (32 mins on hold). Persevered but can see why others don't bother. They need to have a line for cancelling appointments and also one for general enquiries, otherwise get set up on the NHS app.
GP surgery review: the-croft-surgery
Title: Amazing care for my son
Rating: 5 out of 5
Visited: November 2022
My one year old son recently had heart surgery and the aftercare from the Croft has been second to none. From routine stitch removal to an emergency appointment, I was treated with care, compassion and respect. My son was not rushed, or scared. They even made sure he was given his immunisation at the same time so we did need to return. I am so pleased to have such a professional GP service on my doorstep. Thank you The Croft!
GP surgery review: the-croft-surgery
Title: New Management - such an improvement!
Rating: 5 out of 5
Visited: September 2022
I visited the Croft recently, and I have to say since it has been taken over by new management the place has really improved. The Reception Team are kind, patient and informative. Appointments seem to be more readily available, remote ones via phone too. Nice to finally have some good service and care available to us in Eastergate.
GP surgery review: the-croft-surgery
Title: Excellent service
Rating: 4 out of 5
Visited: September 2022
Fortunately I do not need to visit my GP practice too often, but today I had an appointment and whilst booking in I was able to make a separate appointment on the day for a phone consultation facilitated very well by the reception. Once in with the nurse she was excellent in talking me through the procedure and very skilful with the blood collection needle!
At a time when the NHS is struggling, I found the Croft practice in Barnham really helpful and specifically patient focused.
GP surgery review: the-croft-surgery
Title: Kind Team
Rating: 5 out of 5
Visited: August 2022
I was really nervous coming into the surgery due to the procedure I was having however, the team were very kind, welcoming and informative.
GP surgery review: the-croft-surgery
Title: Faceless inadequate service.
Rating: 1 out of 5
Visited: July 2022
Very difficult getting through via telephone
Wife had to drive to surgery to make appointment only to receive a telephone appointment late evening and was told if that concerned go to a&e.
GP surgery review: west-meads-surgery
Title: Brilliant staff
Rating: 5 out of 5
Visited: March 2023
Had two appointments both on time with very good customer service. Both doctors were caring and considerate and assisted me in my recovery. Would highly recommend.
GP surgery review: west-meads-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
The staff at Westmeads surgery are always so helpful from the reception staff to the doctors. I managed to get an appointment on the day I rang with the paramedic who in my opinion is just as knowledgeable as a doctor if not more thorough and so friendly. Didn’t feel I was rushed at all. I’ve always felt quite lucky to belong to this practice but especially at a time when the NHS is so stretched they do what they can to look after their patients
GP surgery review: west-meads-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
My wife and I moved to West Meads surgery in 2022 and have both unfortunately required appointments in recent months. As usual the first point of contact is through the receptionists who are friendly, efficient and nothing is too much trouble. Appointments either in person or on the phone have been scheduled on the day if urgent and prescriptions made available within hours. The medical staff are professional, thorough and follow up personally on results of tests if needed. So everything we need from a GP surgery.
GP surgery review: west-meads-surgery
Title: grateful thanks
Rating: 5 out of 5
Visited: July 2022
Have diabetes 2 since 2004. due to work have 5 doctors / practises.
Retiring in 2013 west meads doctors are the first to convince me that diabetes is not a life sentence. so with care and support of all the staff I have lost over 2 stone in weight and reduced insulin to just 10units per day.  mental issues have put everything on hold. helpful practise counsellors are being a real help to resolve. Physically I have never felt better in health. I believe it is the help and support of the doctors and the gym staff at a local age uk centre that have between them saved my life and extended my years. all also done in a friendly supportive care.  thank you does not seem enough.
GP surgery review: west-meads-surgery
Title: Best surgery in West Sussex
Rating: 5 out of 5
Visited: May 2022
My family and I have been patients at the surgery since we moved into the area 20 years ago. Over that time, without exception, the  reception staff, nurses and doctors have all always gone above and beyond to ensure that every interaction we have ever had with the surgery has been a happy, kind, reassuring and successful one. 

The reception staff are always happy, polite, kind, understanding and have never failed to get any member of my family a prompt appointment when required. 

The nurses are friendly, patient and relatable and offer great advice and support on a wide variety of issues.

The doctors are sympathetic, pragmatic, kind and incredibly knowledgeable. I have even had a doctor wait half an hour for me to get to the surgery outside of surgery hours to prescribe my then 2 year old daughter antibiotics for an ear infection to save me from the alternative of having to attend A&E with her on a Friday night to get the same prescription. 

The surgery and it's staff have supported me and my family through many worrying and challenging times over the years and we are so grateful and thankful to the whole team for all their hard work in what are increasingly challenging times for them all.

I deal with many GP surgeries in the area as part of my work and I know the quality of the surgeries is very varied, but I challenge anyone to find a better surgery in West Sussex than West Meads Surgery!
GP surgery review: west-meads-surgery
Title: Wonderful nurse in your team
Rating: 5 out of 5
Visited: February 2022
So after feeling extremely anxious and worried about my appointment on Tuesday evening with the nurse, that soon all changed when I was completely reassured by this lovely friendly nurse, she was so kind, understanding and just made this process feel so much better. I wanted to make you all aware of just how she made me feel, we are very lucky to have a lovely New nurse at westmeads who really cares for the patients, just like the doctors and reception team do. Well done westmeads your all doing a grand jobxx (unfortunately I can't mention her name as won't let me review but began with M>