janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: old-school-surgery
Title: A Very Poor Practice
Rating: 1 out of 5
Visited: December 2023
We moved to this practice just over a year ago and found the services it provides outside if it’s required services under the GP Contract non existent. Delays in getting repeat prescriptions signed, errors in repeat prescriptions. It is impossible to get a GP appointment although when i attend the practice for Diabetic  review there are very few patients in the waiting room and no sign of any interaction with GP’s. Where my wife and I have had clinically significant issues the practice has always directed us to a local Urgent Treatment Centre, Hospital AE services or on line consultation services. Today a telephone consultation was arranged with my GP to discuss an ECG that took place at the practice some weeks ago and to gain advice for my AF ongoing treatment. No phone call was received. Whilst I recognise service pressures on the NHS being a former provider of diagnostic services I find the service offered by this practice deplorable and non patient centred.
GP surgery review: old-school-surgery
Title: Useless
Rating: 1 out of 5
Visited: November 2023
I called to make appointment for mother who is 85,and extremely unwell due to a chest infection, And was told no appointments available for 3 weeks,  I asked for a phone call appointment instead,  I was told none available,  explained that my mother was finding it hard to breath due to chest infection, reception women said, if I was that worried about her I should call 111 or go to lewes hospital ,and put the phone down, I went to lewes hospital and they informed me that they are always getting patients from this practice, and it is disgusting that they can not see a gp from there,Appalling service
GP surgery review: old-school-surgery
Title: change of address whilst trying to help
Rating: 1 out of 5
Visited: June 2023
Awfull inflexible reception staff to my temporary move from seaford for work to shoreham befor i move back to seaford. I was removed from surgery after 20 years, even after explaining it was temporary, that i was on long time, antidepresants, 30 years,which i must take and have prescribed without fail or error, and that i was just calling to see when i need to see a Dr as the Dr asked me on our telephone consultation that i need to book a face to face appointment with a Dr so he can diagnose what is wrong with my lunks after 4 months of feeling like i am drowning, i told them the Dr told me this but they would not book me a face to face as they had become intransigent, after them cutting me from there surgery, i was given a telephone consultation that i explained was no good as ive done that but the Dr needs to listen to my chest. obviously. I spoke to 3 different staff members, but they kept asking a supervisor for advice, and each time the response was more intransigent,  I have never felt so let down and by an organization that is meant to look after people. This is how people with long term mental health conditions are treated. dumped, absolutly devestated
GP surgery review: old-school-surgery
Title: Disappointing/ frustrating
Rating: 1 out of 5
Visited: April 2023
I have lost count of the amount of phone calls l have made to this surgery. The hours l have sat in queues is beyond a joke. I appreciate that we all have to wait our turn. But this situation is ridiculous. Back in April l submitted a very brief letter requiring a doctors signature. I was told that a charge would be made. Which is totally acceptable. And also told it would take anything from 6 to 8 weeks. 8 weeks is now up and I'm now told up to 12 weeks. At one point was told the letter had to be sent away ??? On my last call l asked to be put through to the practice manager. The receptionist clearly found that hard to understand as she thought it would better to talk over me and not put me through. 
Whilst I'm calling and waiting in these telephone queues. I am infact stopping a potential patient getting through to make a necessary appointment. I accept a reasonable timescale but the way l have been treated is extremely poor and totally unnecessary. 8 weeks for a signature, now up to 12 weeks. And a receptionist who can't or won't put me through to the practice manager is beyond belief!!!
GP surgery review: old-school-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: January 2023
We are a family of four who have been patients at this practice for 17 years. Throughout that time we have been consistently impressed by the quality of service provided by admin staff, nurses and GPs. We particularly appreciate the ease with which we have been able to get medical attention when needed and the speed of response. Without exception the medical professionals we have dealt with have been polite, friendly and reassuring. Between us we have been to see them for cancer scares, blood tests, asthma check ups and many other routine medical problems. We also like the triage system which enables us to see a nurse who can refer up to a GP if needed, this is particularly good if we know what the problem is and just need a prescription. All in all we would highly recommend this GP practice and want them to know how much we appreciate their hard work under challenging circumstances, especially over the last three years.
GP surgery review: old-school-surgery
Title: Great Care and Support
Rating: 5 out of 5
Visited: April 2022
The Old School House Surgery Seaford
Once again I would like to express how delighted I am to receive  continued support since moving to Seaford from the Old School House Surgery.  There reassuring communication, time and caring advice is very much appreciated.    Quite frankly,  I am amazed at the level and care provided by the surgery team.  Having survived cancer and a heart condition I am particularly grateful.  I can't imagine the amount of patients they manage on a daily basis.   
The Covid pandemic over the last couple of years have been completely awful for those like you working within the NHS and also those receiving treatment.      However, if  other patients receive any where near the level of service and care that I do, I am sure they to, are extremely grateful.  
Once again a big thank you to everyone at the Old School Surgery from reception, admin, to nursing staff and doctors.   

Once again, well done the NHS
GP surgery review: seaford-medical-practice
Title: Poor service with regards to getting to speak/ see a Doctor.
Rating: 1 out of 5
Visited: November 2023
Today I called to see (ha! ha!) or speak with a Doctor with an on going medical condition.
I was informed that my GP had a face to face appointment in 5 weeks, and I had to call at 8am tomorrow with the link completed on line.
I am 75, and I need medical treatment I was advised to call 111 and they arranged consultation today on the phone however, by midnight (guess what) Nothing.I am relying on Cameron’s pharmacy to give me advice but I  need a review as the medication can only be taken safely for 28 days.
I fail to understand how the NHS website says the surgery is taking on new patients! I have no alternative but to try and find another practice or go private as this practice has lost the plot regarding appointments and should be ashamed of themselves.
GP surgery review: seaford-medical-practice
Title: No longer a caring practice
Rating: 1 out of 5
Visited: August 2023
Being a patient  with stage 4 lung cancer and multiple myeloma. I made an appointment with my surgery at the beginning of August. Having written a letter insisting on a face to face. I had been experiencing pain on my left side for months. I eventually got an appointment, the Dr concerned showed little interest and arranged an ultrasound. Without any physical examination he speculated it might a hernia. The fact the Dr was going on holiday the following day it would seem inquiring about my ongoing cancer wasn’t a priority. I had an  Ultrasound 2 weeks later at the surgery. Having waited now for 2 months for the results there has being no follow up from my GP. My previous GP would have made a brief call to alleviate any worries taking into account my underlying health conditions. I am now at the stage where I feel that I don’t have that primary care and support from this surgery. It was once a remarkable surgery with caring Drs that genuinely offered not just care but a lot of support. With little support for your physical wellbeing or mental health it seems  you are just left to manage everything yourself.Having been with the surgery for nearly 20 years it is sad that I now feel I been let down by my surgery since my previous Dr has left to go to a more progressive and caring surgery.
GP surgery review: seaford-medical-practice
Title: Prescriptions
Rating: 1 out of 5
Visited: July 2023
It is now getting near on impossible to get a repeat prescription a. On time b. Not lost at surgery c. Jammed in the printer .
Every (without exception) prescription request is wrong ! You phone them , you clearly write your request , they actually issued the wrong medication , the one they advised to be withdrawn and did not issue the correct one . This cannot surely be acceptable!
GP surgery review: seaford-medical-practice
Title: Goes from bad to worse
Rating: 1 out of 5
Visited: July 2023
Seems you have to push hard for a face to face, and when you get it, the Dr shows little interest as if it an inconvenience. With previous Drs that have now left, you came away feeling really cared for. You would think with 8 people now on their management team, the service would have improved. From once being a surgery that cared, from my experience the doctor I saw showed little interest.
GP surgery review: seaford-medical-practice
Title: Great idea
Rating: 4 out of 5
Visited: July 2023
This is an easy one. My experience today was the web site. Your online triage is an obvious idea. I'm sure you will make it work.
By the way, I suggest removing the apostrophe from
"Patient Triage – Update and faq’s": it gives a bas impression.
Regards, Ron
GP surgery review: seaford-medical-practice
Title: Poor service for appointments and repeat prescriptions
Rating: 1 out of 5
Visited: May 2023
For the last year or more I have not had my prescription dispensed on time, in spite of it being submitted in good time. On two occasions I have had to return to the surgery to have the prescription re-issued as it had not been received by the pharmacy. This last time April/May it has not been forwarded to the pharmacy  9 days after submission, after listening to various recordings on the telephone for 20 minutes I spoke to the reception who managed to get it issued today! Hopefully I will be able to collect soon.
GP surgery review: seaford-medical-practice
Title: May as well close down
Rating: 1 out of 5
Visited: March 2023
Impossible to have confidence with the practice when you have no idea who your GP is and unable to have a telephone call back from a Dr. for 10 days. When you suggest that you call 111 they agree just to get you off the phone. Nurse team very good but the rest of them let them down!
GP surgery review: seaford-medical-practice
Title: Dissapointed
Rating: 1 out of 5
Visited: February 2023
I've always sung the praises of Seaford Medical practise, sadly no more, i managed to book a telephone call with a GP , only to receive a txt message four hours later, to be informed, because mine was an ongoing problem, it wasnt considered to be acute enough!! Surely if they hadnt spoken to me how would they know? I'm now meant to wait over three weeks for a call!! So i can call 111 or go to Lewes urgent care!! But i shouldnt have to....I'm so so dissapointed in my treatment (or rather none) from this practice, I've always had such faith in them, sadly this has now been swept away.
GP surgery review: seaford-medical-practice
Title: Appointment booking
Rating: 3 out of 5
Visited: December 2022
Absolutely awful booking service. Staff are great once you get connected but getting connected is the problem! Called this afternoon, no 16 in the queue. 37 minutes later I’ve moved up to no 3 then the line cut off! Called back and I was no 18 in the queue! I give up!!!
GP surgery review: seaford-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
My experience with this practice has been very positive. I am a 60 year old man and in my opinion, I have been well looked after and always feel I am been taken seriously by the Doctors, they have worked really hard to get my problem dealth with.
GP surgery review: adur-health-partnership
Title: excellant care
Rating: 5 out of 5
Visited: November 2023
At 11am I phoned in for an appointment, after an extensive number of questions from the receptionist  was given an appointment for that afternoon.  Seen by a GP who listened carefully and gave me his full attention.
GP surgery review: adur-health-partnership
Title: Repeat prescription
Rating: 2 out of 5
Visited: October 2023
I recently submitted a repeat prescription request for medication for back pain. I was originally advised at the practice reception this could be done for existing conditions. I have seen a doctor once and submitted repeat prescriptions 5 times in the last 10 years. This time I received a phone call to say repeat prescriptions could only be carried out if the medication had been provided in the last few months. I now have a 10 day wait before a telephone consultation to request the medication. I have consulted the practice website and cannot see time limits mentioned on repeat prescriptions.
GP surgery review: adur-health-partnership
Title: Additional services are fantastic idea.
Rating: 5 out of 5
Visited: November 2022
Shoulder problem led to use of econsult. Amazed when GP rang to book same day appointment. 

Queing for my Covid jab, I happened to notice physio was now available at the surgery & booking an appointment was simplicity itself. Physiotherapist was great & treatment continues. 
Also needed COPD review and this was carried out by a Pharmacist in the surgery. He made me feel at ease & I wasn't left wishing I'd seen a Doctor - in fact, in the future I think I'd prefer seeing the Pharmacist instead of the GP because the appointment wasn't rushed in the same way Doctors understandably always need to be.

These additional services are a great idea & I felt very comfortable seeing both the physio and the pharmacist in a building I know & referrals to both services would probably have taken months at a hospital just to get an appointment! 

I'd recommend this practice to anyone & send my thanks to one & all :)
GP surgery review: adur-health-partnership
Title: Impressed by receptionist
Rating: 4 out of 5
Visited: February 2022
I called up today and spoke to a lovely receptionist who assisted me with several requests. Although she explained there was no pre bookable appointments for a month which is along wait she also told me that I could speak to the GP that afternoon if I really felt couldn’t wait. I work in a GP practice so fully aware of the pressures and abuse staff get and that they do not get praise when they do a great job. So thank you !
GP surgery review: bewbush-medical-centre
Title: Helpful receptionist
Rating: 5 out of 5
Visited: January 2024
Because of my ongoing illness,  I often have to ask my friend to contact the surgery. Unfortunately I don't know the name of the person who normally answers the phone, but sometimes because of my illness, some of my prescription requests are quite complex and urgent. This person has never been anything but, kind, understanding and extremely helpful.  A real credit to the surgery. Thank you.
GP surgery review: bewbush-medical-centre
Title: Likely overworked and forgetting how to show care & empathy
Rating: 1 out of 5
Visited: January 2023
I thank you for doing a job that puts you in the front line of a lot of aggression, grief, and sometimes even physical danger. 

I expect when you deal with this day in & day out your empathy levels and view of the human condition can get pretty jaded. 

You are also the front line for people at their most vulnerable, those who have finally reached a critical point of asking for the help they desperately need.

Please be a decent to them, even when you have had a rough day. They may just be one in a pile of interactions you are working through, but it could be the one interaction they have that has the power to change the direction of their life. 

You have such a powerful and unique role in our world – please make it positive x
GP surgery review: bewbush-medical-centre
Title: An Exemplar of what GP clinical practice should be
Rating: 5 out of 5
Visited: March 2022
The medical and support team at Bewbush Medical Centre are the embodiment of what an ideal general practice should be. The quality of care provided to an adult in care with complex medical issues  (often liaising with family - who are geographically distant) has been of the highest standard.   Many family members have supreme confidence in the quality of healthcare provided by the team at Bewbush. Our recent experience has been that such care has been of a high standard and that the locum GP displays a professional as well as a personal, effective and safe attitude.  Notwithstanding the patient's learning difficulties, neurological deficits, psychological and speech challenges, he has been treated not only with respect and compassion but also with dignity.'
GP surgery review: coachmans-medical-practice
Title: Good people, bad organisation
Rating: 1 out of 5
Visited: November 2023
The receptionists and doctors are friendly but it's hard to get an appointment

I tried online and specifically said I can't take calls I have awful anxiety around the phone due to autism I requested email/ text yet the triage dr called me and when I didn't answer just closed the request with try again.

You need to be more accesible. There's no way to send messages or replies.
GP surgery review: coachmans-medical-practice
Title: Staff that could be compared to robots.
Rating: 1 out of 5
Visited: August 2023
Very shocked by the service I received today while trying to get information about making an appointment. The receptionist was very abrupt more than likely didn't feel like doing her job that day as she just called the deputy manager over instead. To my surprise the next staff member was even more unhelpful, blank stares and no people skills very unprofessional I would of got more help from a brick wall.
GP surgery review: coachmans-medical-practice
Title: GP is great but receptionists are just awful
Rating: 1 out of 5
Visited: January 2023
I had a video appointment via LIVI which is a great service but LIVI GP advised that I need to see GP first before I get a referral to a specialist. Trying to call the surgery but receptionist say 'oh we have not received the advise from the LIVI GP. please call back later today.' I call back later and being told to do via their improved website or call next morning because all appointments are fully booked. I tried to book via their website but I have no access to this service!!!!! What the heck is going on with this surgery? They are either on lunch break between 12:30 and 14:30 or unwilling to help and always push back. To all new patients please do yourself a favour and find another surgery.
GP surgery review: coachmans-medical-practice
Title: the doctors are marvelous but.
Rating: 5 out of 5
Visited: January 2023
getting to speak to one is becoming more and more difficult the line is always busy and when you do finally get through triage is either closed or full up, try again at two, well i try again and same thing very blunt reception sorry we cant help we are full up doesnt matter what you want we are full up. well the surgery had sent me a text to discuss a prescription repeat and i need to get this sorted well i am sorry we are full up is all i get, its friday now  so not able to try till tuesday not a satisfactory situation i am aware the reception is not to blame they have guidlines, trying to get one to act on your behalf is becoming more and more difficult extremely stressful and in some cases life threatening.
GP surgery review: coachmans-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Had letter from hospital to arrange an appointment with nurse at surgery. I was amazed how helpfull and the how quickly the apointment was arranged. I feel very sad that receptionest are being treated so badly by patients, this virus has caused no end of problems and we all need to be kinder to each other.
GP surgery review: gossops-green-medical-ctr
Title: Terrible practice
Rating: 1 out of 5
Visited: April 2023
This practice has gone down hill for years now and Covid has only made things worse.  I understand all surgeries are feeling the pressure but this place is horrendous. Staff are rude, not empathetic, how can someone over the phone assess a physical problem I am having? Avoid at all costs!
GP surgery review: gossops-green-medical-ctr
Title: Very poor customer service from the receptionist.
Rating: 1 out of 5
Visited: November 2022
I called at 8:30 and kept me on hold for 41 minutes and while i was on hold there were only 2 people before me and when they answered they said we dont have any appointments left and i was calling for my 3 year old son who was very ill. And this is not the first time this has happened. They advised me to call at 2:00 and when i call them i have the same problem again.
GP surgery review: saxonbrook-medical-centre
Title: Exemplary practice
Rating: 5 out of 5
Visited: December 2023
I phoned the practice on the afternoon of 15/12 as my elderly Mother had experienced some shortness of breath overnight. The member of staff I spoke to was excellent ensuring she had all of the information and passed onto the duty Doctor, who phoned my Mother and also arranged an appointment for the Monday. My brother took my Mother and commented on the high standards of the staff and excellent GP. He said the Doctors reassuring manner and brilliant communication skills put Mum at ease. Thank you so much for your care and excellent staff. Whenever I phone on behalf of my 92 year
 old Mother nothing is too much trouble and staff are so caring
GP surgery review: saxonbrook-medical-centre
Title: Blood test results
Rating: 4 out of 5
Visited: July 2023
I am not usually a fan of telephone discussions. I had a telephone appointment with a nurse a couple of days ago. She went through everything with me in detail and put my mind at rest regarding my change in medication, in a professional and kindly manner. At the end of the call I felt completely confident with my medical care. Thsnkyou
GP surgery review: saxonbrook-medical-centre
Title: Great communication
Rating: 5 out of 5
Visited: June 2023
Amazing service all the way through, caring understanding, kind and fast to action. The service was outstanding
GP surgery review: saxonbrook-medical-centre
Title: new online booking system works well
Rating: 5 out of 5
Visited: June 2023
The fairly new online doctor’s appointment booking system for Saxon Brook medical in Maidenbower Crawley works very well. 
You fill in the form in the morning at 8:30 and with in two hours you either got an appointment or a doctor calls you back . 
I am very pleased with this fairly easy to 
use system . 
The receptionist who called me back was also very friendly and helpful.
GP surgery review: saxonbrook-medical-centre
Title: Thank you very much
Rating: 5 out of 5
Visited: May 2023
I have struggled many times with the online system. When i call up, i am always spoken to so kindly and the staff always take the time to make me feel that i did the right thing to call. I always get an appointment that same day for my little boy. When i see the Doctors they are always so kind, welcoming and always make myself and little boy feel comfortable. They give sound and helpful advice and i always feel reassured! 
I am so grateful and felt i needed to leave a review to say thank you for all your hard work during this difficult time for NHS.
GP surgery review: saxonbrook-medical-centre
Title: Wonderful Staff
Rating: 5 out of 5
Visited: May 2023
The paramedic at the surgery saved my life. I owe him much gratitude and thank you for your kindness.