janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: front-street-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: June 2023
I've been with the surgery for many years and experienced the nursing, physio, doctor and admin teams, all of whom have been really kind to me which I have appreciated very much.
GP surgery review: front-street-surgery
Title: Rude staffed
Rating: 1 out of 5
Visited: June 2023
I have never had a nice time calling this doctors practise. Every time I have to ring a I dread spreading to the receptionist with how rude they are to me. I have never had a nice person speak to me when calling up it’s always as if I am causing them an issue by ringing them. Even walking in to ask a question before I can say anything you get shouted at ‘have you logged on via the screen’ not every time you go in you are going for an appointment. My husband was very shocked with how rude everyone is as his doctors is extremely nice! This needs addressing as I am not the only one who has noticed when sitting in the waiting room over hearing people complain also!
GP surgery review: front-street-surgery
Title: First class care from all at Front Street
Rating: 5 out of 5
Visited: March 2023
Phoned surgery advised receptionist of symptoms, told would pass to doctor and told doctor would phone me that morning, which she did, as a result of this it was followed by a face to face at surgery, followed by blood test and ecg next day with practice nurse. further tel appt with doctor next day to discuss results. Advised to reduce current meds and that she would phone me in 3 days time to check on progress. Recieved call as promised and this was then followed up by further call at an agreed time. After further discussion appointment made for further tel appt in 4 weeks. At a time when surgeries are under tremendous pressure and attracting a lot of criticism. I can only thank all the front street staff for how quickly and efficiently they dealt with and are dealing with me and my health. Thankyou.
GP surgery review: front-street-surgery
Title: Great service
Rating: 5 out of 5
Visited: February 2023
I moved recently and I’m new to this practice. Every point of contact has been welcoming and helpful, from accessing online systems to receiving treatment. Thank you, Front Street - such a tonic!
GP surgery review: front-street-surgery
Title: Reception rude
Rating: 1 out of 5
Visited: December 2022
Receptionist put the phone down on me after I requested to speak to manager or supervisor. As far as I’m aware I was not rude I didn’t swear I just didn’t except two weeks for an appointment was acceptable for what I think was a mistake by the practice to not keep me on Statins for high blood pressure which I am very worried about.
GP surgery review: haxby-group-practice
Title: Bad reception team
Rating: 2 out of 5
Visited: December 2023
Phoned as we had collected a clients medication that had been ordered before Christmas and there was a couple of items missing had tried online but it was closed until 2 January and needed medication next week the  receptionist was very annoyed I had rung telling me in future to use online several times  I had tried before ringing found her attitude very rude and not needed
GP surgery review: haxby-group-practice
Title: Very fast response
Rating: 5 out of 5
Visited: October 2023
I filled in an online form for urgent medication and got a response back within 10 minutes. 
Very relieved with outcome
GP surgery review: haxby-group-practice
Title: I recommend Gale Farm and the Haxby Group. 5 stars.
Rating: 5 out of 5
Visited: September 2023
Despite the deep problems we all know the NHS has, the Haxby Group and my local surgery at Gale Farm are doing a great job. 
Their detailed online appointment request form is responded to in good time via their effective triage system. Urgent queries are given appointments quickly, which is very reassuring. It might be a phone call, but an in-person appointment is offered if necessary.
Non-urgent problems are responded to in good time, but you may have to wait longer for an appointment. I'm happy to wait for non-urgent things if it means that everyone can be seen quickly when they need to be.

Gale Farm offers me regular check ups for my chronic health issues and even arranged an (unprompted) phone call with a cardiac consultant to check my medication. He advised an additional medication which lowers my risk of stroke. This is an example of a positive healthcare intervention which I really appreciate.

Recently I asked if I could have a bone density scan. I waited a week or so for a phone call about it, but the answer was yes. Again, there is a wait, but it's not urgent and the outcome is another example of a positive approach to preventative care. 

My hairdresser spotted a dodgy mole/wart on my head, so I requested a GP have a look. Quick appointment (eek! might have been cancerous) he took detailed photos, and sent them off to dermatology team at the hospital. Result - just a seborrhoeic keratosis - no treatment needed. Thank you! No need for a hospital appointment - efficient use of resources.

We might all wish we could see a familiar GP the same day we ring up with a problem, but this isn't possible these days. If I can't have that, what I want is a surgery that manages their service professionally, utilising online and phone appointments when in-person visits are not absolutely necessary. A surgery that uses an effective triage process to make the best decisions about patients needs and responds quickly. At my previous practice, I had to join a queue outside the surgery earlier and earlier in the morning to try and get an urgent appointment. I am much happier with the service at Gale Farm, which allows me to make a request and responds appropriately.

I have a health care background and the professionals I've seen at the Haxby Group have accepted my knowledge level and taken me seriously. I feel respected, which has not always been the case at other surgeries.

Finally, the NHS app gives me a record of all this activity, test results, messages, everything related to my health record which I have to hand and can check or share whenever I need to. This is a great innovation from the NHS.

I recommend Gale Farm surgery and all the practices in the Haxby group. I think they provide a comprehensive, proactive, responsive, respectful, effective and professional level of healthcare. Thank you!
GP surgery review: haxby-group-practice
Title: Bad system for telephone contact
Rating: 3 out of 5
Visited: August 2023
It is unbelievable how difficult it actually is to get an appointment to meet specific needs.  I was discharged from hospital and told I would be contacted by by practice to have clips removed following surgery this needs to be done 10-14 days.  I did not receive a call and I actually had to phone the appointment I originally made was satisfactory as I am currently reliant on family and friends to assist me to attend appointments.  I received a text message to say my appointment had incorrectly been booked with another appointment which I am unable to attend as cannot get support at that time.  I have spent over an hour this morning waiting on the phone to try to rebook asap and am currently awaiting them to phone me back.  I hope I am wrong but would not be surprised if I do have to chase up again.
It is also difficult to find how to put a formal complaint in which I do wish to do.
Actually appointments and treatment from doctors and nurses is my practice is actually very good.
GP surgery review: haxby-group-practice
Title: Waste of time, I give up
Rating: 1 out of 5
Visited: July 2023
Terrible system. About 8 weeks ago (maybe more) I spent 2 days on the phone trying to book an appointment. Gave up with the phone and set up an online request for phone call. After hearing nothing I gave up and now, months later I get a random message saying my doctor has booked me in with the physio next week. I've had no phone call from the doctor to discuss the problem and had no option with time or day. I can't just take a random day off work at the drop of a hat so I'm going to have to cancel the appointment and will probably not get another appointment for weeks. 
Why don't the doctors actually call you to discuss the problem and why did I spend ages setting up an online appointment , giving times I can attend an appointment? I got given a random appointment that I've already said is a time and day I can't do due to work without talking to anyone about the issue.
Also had bad service when my toddler son was sick and had a nasty eye infection. The doctor obviously couldn't be bothered and just told us to go to boots and get the staff in there to diagnose the problem. The boots staff were great but we were in and out, on the phone and sending pictures from boots to the doctors and back all day. The doctors then prescribed over the phone without seeing him to use a steroid cream on his eye which says on the label do not use on face or on children of his age.

What a shambles of a company
GP surgery review: haxby-group-practice
Title: Poor service
Rating: 1 out of 5
Visited: July 2023
A very poor service. I rung this morning Haxby group at Orphard Health Centre to book an appointment due to my bad cough.  Later on I received a message that clinician has reviewed my medical concern and advised a routine appointment. The message says they  will contact me when an appointment becomes available within five weeks. They never take cough seriously and I was never given a diagnosis when I saw GP due to bad cough a few years ago .
GP surgery review: haxby-group-practice
Title: Poor Service
Rating: 2 out of 5
Visited: May 2023
I have been trying to book an appointment for nearly a month to have blood samples taken for my 3 monthly diabetes check and a serum check and have not received a call back. I have made two calls to the surgery to try and make an appointment and was told I would be contacted back on both occasions but nothing no call backs no messages left. Tried to make another call 20 mins on hold yet I was number 1 in the queue! had to cancel the call to get back to work. Think I am going to change practices as the service from Haxby Group is terrible. I would not recommend to anyone
GP surgery review: haxby-group-practice
Title: Terrible Service
Rating: 1 out of 5
Visited: May 2023
3rd May 2023 attended Forge surgery to pick up prescription and make an appointment for my husband.
i followed an elderly gentleman with very bad mobility who enquired about an appointment for blood taking. He was told he would "have to go to Monks Cross as they did not do blood taking anymore". He asked if there was a bus service, her answer was " I do not know." So unhelpful. I decided, i would take him when I got seen to.
i recieved my prescription (great service now). Then asked to book my husband in for his annual well man clinic.  I was told "You now have to book in at Nimbus" They do not do any of them anymore here. 
I asked, where abouts Nimbus was. Her answer was Acomb. end of conversation.
i went to find the elderly gentleman, but i had missed him. I felt so sad we treat our elderly so badly.
I found the telephone number if Nimbus and phoned recieved an appointment yesterday 4th June 2023  3.30pm & 4pm for me as i was due one also.
Arrived at Nimbus to be told my husband needs to have his at the GP's as he is over 75yrs old.  i went in for mine to be told "Oh I cannot do yours also, as you are on beta blockers"
Three weeks and all that organisation to go there. wasted a whole afternoon and now back to square one.
if we phone the practice to make an appointment, you recieve a generic msg saying you will recieve an appointment within 6-8 weeks.  Have paid 50 yrs x 2 contributions into our health service is unacceptable and the worst service we have ever had in our lives.
GP surgery review: haxby-group-practice
Title: Dreadful
Rating: 1 out of 5
Visited: May 2023
Dreadful. My usual, supportive, doctors have both left. Have to wait at least 45 minutes on the phone, so forced to use an (adequate) online booking system. However, it then takes days to hear back, and only then by text. Been waiting since Christmas (4 months now) for a consultation regarding uncomfortable digestive symptoms, and had to self-diagnose and treat online, (rightly or wrongly.) Unless it’s life threatening, it seems you will only ever receive telephone contact. When I felt a lump in my throat, was asked to photograph it. Impossible! Never heard back when I stated this. My family and I do not feel adequately supported by this surgery at all, and it would seem that many other reviews agree. I hope they will listen to their patients, and start to improve things drastically.
GP surgery review: haxby-group-practice
Title: Gone way down hill
Rating: 2 out of 5
Visited: April 2023
Phoned practice to see nurse as had sore eye. Told to see community eye care. I live 2 mins from surgery. Nearest eye care knaresbourgh. Phoned dr 4 days later no appointments phone 111. Did so ended up in hospital for 2 hrs saw a nurse. Treatment for eye shingles and 7.50 in parking.
GP surgery review: the-old-school-medical-practice
Title: Booking an appointment
Rating: 1 out of 5
Visited: April 2023
I have tried on two occasions in the last week to book an appointment which after a great deal of persistence (35 calls)I achieved ….the problem is the way the telephone system has been set up …which the receptionist blamed on BT which I suspect isn’t the case as most telephony systems are unique to the business and should be set up in house…The problem is calls are redirected to a messaging system which doesn’t exist …stating due to volume of calls agents are unavailable..this isn’t good enough it’s not only very expensive to keep calling but it’s putting lives at risk
GP surgery review: staithes-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: June 2023
GP Surgeries come in for lots of criticism at the moment - this one is different! You can get appointments with a named GP, receptionists are human and efficient and Nurses / Doctors and Other Staff work as a team. Its exactly as a GP Practice should be!
GP surgery review: staithes-surgery
Title: Unbelievable service
Rating: 5 out of 5
Visited: January 2023
Came as a temporary resident could not believe how wonderful the surgery was it blows my own surgery out of the water could definitely teach them how it should be done with they efficiency and friendliness a big Thank -You
GP surgery review: whitby-group-practice
Title: Absolute confidence
Rating: 5 out of 5
Visited: March 2022
Thank you again. After a difficult experience elsewhere it was a huge relief to be back in the care of the team at Whitby Group Practice. Up to date medical knowledge, a real community feel and a team of professionals who care about keeping us safe.
GP surgery review: dalton-terrace-surgery
Title: Receptionists still won’t put me through to Practice Manager
Rating: 1 out of 5
Visited: April 2023
Im response to my reviews the practice manager has asked me to call twice but the receptionists will not put me through.  I have complained to NHS England about their behaviour but they say it is the responsibility of the practice manager - hence why you can never get through to the practice manager.  The receptionists police any type of communication & will only let you speak with a doctor or the practice manager if they approve of it  - this is dangerous as they appear out of control & couldn’t care less. The receptionists  let the practice down.
GP surgery review: dalton-terrace-surgery
Title: Great doctors
Rating: 5 out of 5
Visited: April 2023
I recently joined the practice along with my two children having just moved to the area and I am very pleased to have done so. 

I have needed two appointments for my child who has been unwell over several weeks and did not have trouble seeing a doctor& getting an appointment. 

On both occasions, in the appointment I felt listened to and appreciated how thorough the questions were by each doctor and that they clearly explained their assessment and the reasons for their recommendations.

I also found them to be empathetic and gave me choices as the parent and the option to return if symptoms did not improve which is always reassuring particularly with a baby. 

Great doctors!
GP surgery review: dalton-terrace-surgery
Title: Very Satisfied Patients
Rating: 5 out of 5
Visited: February 2023
We should like to express our gratitude for the help and support we were given, and are still receiving, during 2022 by the Doctors Nurses and Clerical Staff during what was for us a very challenging year

We were always able to book an appointment to see a practitioner personally or book a telephone appointment with an appropriate member of staff.

The above very much reflects the surgery’s approach to their work and their patients.

Very many thanks
GP surgery review: dalton-terrace-surgery
Title: Not allowed to speak with practice manager
Rating: 1 out of 5
Visited: February 2023
I can’t get past reception to speak to the practice manager even though the practice manager asked me to ring (see my previous review below). Receptionists are awful - really  hostile & controlling.
GP surgery review: dalton-terrace-surgery
Title: Caring
Rating: 5 out of 5
Visited: January 2023
I registered as a temporary resident from Florida.  I needed their services and it was superb!!!  The front desk and the pharmacist were very caring and ensured I was cared for.  I highly recommend this surgery.
GP surgery review: dalton-terrace-surgery
Title: Disappointing customer experience
Rating: 2 out of 5
Visited: October 2022
I received a very frosty response when I called in to reception to check if I was still registered after moving abroad for some time. I felt quite clearly that I was not wanted as a patient and a couple of months on have still not re-registered with a GP as I'm not sure where to go given this is my previous and closest GP surgery
GP surgery review: dalton-terrace-surgery
Title: Told incorrectly GP Surgery not in their catchment area
Rating: 1 out of 5
Visited: August 2022
The receptionist told me my address is not in their catchment area as over the river (its just a mile from me).  I looked on the NHS website and this is untrue as it gave me this as a GP I could use.  Receptionists sound frosty - possibly have an agenda.
GP surgery review: dalton-terrace-surgery
Title: Continually impressed
Rating: 5 out of 5
Visited: June 2022
As a person with chronic health conditions I visit the surgery more than the average patient. The practice team at Dalton Terrace have never failed to impress me. GPs, nurses and administrative staff have always been incredibly helpful and if I have needed to see or speak to someone urgently they have always done their best to accommodate me. Repeat requests and test results are always processed quickly. Never demonstrated more than this morning when I phoned when the surgery opened and had been seen in under an hour by a nurse practitioner!
GP surgery review: dalton-terrace-surgery
Title: Rude Receptionist
Rating: 3 out of 5
Visited: March 2022
Had a very rude receptionist speak to me on the phone. Very patronising and not what you want when you’re phoning to speak about an issue. Been coming to this practice for years and it’s usually lovely, such a shame they’ve hired somebody who obviously has no customer service skills.
GP surgery review: dalton-terrace-surgery
Title: Really impressed
Rating: 5 out of 5
Visited: January 2022
I don't normally leave reviews, but I just wanted to say how brilliantly DTS have been looking after me & my family for the past 6-years. Always able to get through on the phone, really accessible & responsive service. I keep hearing horror stories about other local practices, & I am so grateful to everyone at DTS. Thank you.
GP surgery review: jorvik-gillygate-practice
Title: A brilliant practice
Rating: 5 out of 5
Visited: November 2023
After one of many visits today I yet again received brilliant service. The lovely receptionist managed to fit in an additional appointment for me straight after my first one. The 2 nurses I saw were both so lovely, reassuring and offered lots of advice/information regarding my separate treatments. I honestly can't thank them enough! All of the staff here from Drs, nurses, receptionists have all been extremely kind and helpful. This last year has felt quite stressful involving more visits than ever before and felt like I've been there constantly but the service I have received has made everything feel less stressful. I just want to say a big thank you to all the staff whatever your role at this surgery. You are all very much appreciated :)
GP surgery review: jorvik-gillygate-practice
Title: NHS App
Rating: 3 out of 5
Visited: October 2023
My experience is I am unable to see all my medications which should be on repeat, nor the results of recent visits to hospital, nor recent xray or mri scans and messages are not answered.
GP surgery review: jorvik-gillygate-practice
Title: Good Flu Vaccination Surgery
Rating: 5 out of 5
Visited: October 2023
The flu vaccination surgery was well organised and efficient. The staff were all very friendly and helpful.
GP surgery review: jorvik-gillygate-practice
Title: Exemplary service
Rating: 5 out of 5
Visited: October 2023
Turned up this morning for my combined flu & Covid vaccinations. The service was so efficient, polite, and warm and friendly. Just wanted to let you know. Thank you.
GP surgery review: jorvik-gillygate-practice
Title: Flu and covid vaccination clinic
Rating: 5 out of 5
Visited: October 2023
Very efficient, in and out within about 5 minutes. Very good experience, would not hesitate to use it again and recommend
GP surgery review: jorvik-gillygate-practice
Title: very efficient vaccinations
Rating: 5 out of 5
Visited: October 2023
I attended for my flu and covid vaccinations and these were administered promptly, efficiently and with good humour
GP surgery review: jorvik-gillygate-practice
Title: no complaints
Rating: 4 out of 5
Visited: October 2023
Allowing for current stresses, I think they give a great service.
Recent vaccinations were very well organised, and I was in and out having had both vaccinations within a few minutes, - but also felt I had received good care and attention
GP surgery review: jorvik-gillygate-practice
Title: Brilliant
Rating: 5 out of 5
Visited: October 2023
I had text messages offering both flu & covid jabs. I'd had all my jabs at a chemist previously. I found the GP clinic organisation on 14th Oct was excellent.            I wouldn't hesitate in using again for any future vaccinations. All staff involved from the greeters to the nurse were so pleasant & contributed to the efficiency of the process. I had expected long queues & was surprised how well organised it was to be honest.
GP surgery review: jorvik-gillygate-practice
Title: Flu and covid jabs
Rating: 5 out of 5
Visited: October 2023
Went for my jabs on Saturday.  The practice have worked hard to make the experience as quick and as easy as possible.  This year they excelled!  The whole procedure was so efficient I hadn't to wait, it was straight through.  Well done to all the staff at the Woolpack surgery. Thank you, a very positive experience.
GP surgery review: jorvik-gillygate-practice
Title: Flu& Covid Vaccination.
Rating: 5 out of 5
Visited: October 2023
Had my jabs 7/10/2023 was very well organized no waiting straight in and out a all went like clockwork thumbs up to all involved thank you.
GP surgery review: unity-health
Title: Web based interaction... good luck trying on the phone
Rating: 1 out of 5
Visited: September 2023
Just terrible... have now gone to a 'website solution' or a central phone line manned by someone who doesnt really know how the system works & tells you that everyone else is too 'busy'. God help you if you actually need urgent medical attention... be easier to get a taxi to A & E