janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: bidford-health-centre
Title: Given up
Rating: 1 out of 5
Visited: February 2023
I wouldn't typically take my time to write such things, but I hope this can be published and perhaps save someones bacon as they look for health care elsewhere.

This review is not from one incident. I have been a patient of this practice for over 30 years and I now am left with no option but to change as the service is just so bad.

I'll talk of 3 incidents in recent years when I've had to use their services. The first occurring 2 years ago when I was given attitude at the desk from the receptionist for being late for an appointment. I had already phoned the practice to explain that I was going to be late and why, but the receptionist couldn't help but make a point when I checked in to do an exaggerated double take at the clock as I told her my original appointment time. She also felt the need to throw in irrelevant, condescending questions about knowing what the time is and what time I was expected to be seen. Why she needed to behave in this way is beyond me and not helpful in the slightest.

The 2nd occurrence I got the impression my health concerns were just completely blown out of proportion and they had no interest in investing what the cause could be. The doctor asked me 'what do you want?' expecting me to self-diagnose the problem I came presenting with. Thankfully as a health care professional myself I had an idea as to what clinical tests may give relevant answer to my problem. A blood test, I thought. 'okay i'll book you in for a blood test at Stratford hospital', which seemed odd at first as taking blood is such a simple procedure it can be done in any clinical setting at takes no more than a minute. I attended my appointment like a good patient at Stratford hospital and was turned away because I wasn't given a blood form. Something I was never given or even told I needed from the surgery. There was no follow-up and I get the impression that nobody at Bidford HC cares.

The most recent incident I couldn't even make an appointment, as the rude phone operator wouldn't stop shouting down the phone at me (obviously an equipment failure on their end) but that didn't stop her talking in the most patronising, demeaning tone that it would be impossible to book any appointments today or in the future because everyone is required to ring 'as close to 830 as possible on the day'. What an utter joke the health care system is becoming. Bidford HC is the embodiment of a failing NHS and abysmal service that's become so normal in today's society.

Don't even bother. Look for a practice that hires staff who give an ounce of....
GP surgery review: bidford-health-centre
Title: Professional and thorough practice
Rating: 5 out of 5
Visited: January 2023
Have had consultations recently for an injury to shoulder, excellent ,Doctor explained everything and referred me for ultrasound and physio, am still recovering but very satisfied with treatment so far.
GP surgery review: bidford-health-centre
Title: Great service
Rating: 5 out of 5
Visited: June 2022
I used the online GP service for a prescription review. After completing and sending my form I then had a GP ring first thing in the morning to check through my details and seek further information and my review was completed in a friendly, professional and thorough manner. We are very lucky to have such a health centre that still manages to provide great care in a very challenging time.
GP surgery review: bridge-house-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: February 2022
When I have contacted this practice or had a consultation with a doctor, I have found people professional, helpful, friendly and efficient. My experiences and various contacts have been seamless from registration to consultation and I would struggle to find anything to criticise. Yes, people do seem to be very busy and many staff do seem to be under pressure, but presumably that's because they're working hard to help and support many patients. In the context of covid particularly, they all seem to be doing remarkably well. The practice should know that there are a great many people who appreciate the great work that you do. Thank you.”
GP surgery review: rother-house-medical-centre
Title: Disappointing service
Rating: 2 out of 5
Visited: April 2022
I asked for my prescription to be changed a month in advance and was told it had been changed on the system by the receptionist. Come the following month my medication was sent to the wrong place and when I phoned in I was told that there was nothing they could do because it had already been dispensed.  I don't see how this is my problem.  I did everything I could on my side but now I am the one who sits without medication that is supposed to be taken daily
GP surgery review: rother-house-medical-centre
Title: Very efficient, friendly and helpful.
Rating: 5 out of 5
Visited: April 2022
I very rarely visit a GP but recently found I needed to. I called the practice and was called back by GP the same day, she listened to me and immediately arranged for further test, followed up with results and further investigations within a week. 
All the staff I had the pleasure of meeting and speaking to at the surgery were pleasant, helpful, listened and explained things helped relieve any stress I had.
I would recommend this practice to others.
GP surgery review: trinity-court-surgery
Title: Highly Impressed
Rating: 5 out of 5
Visited: December 2023
Got emergency appnt today only 1 1/2 hrs after calling, seen by not one but two doctors, thorough analysis, verdict two matters one being infection running down arm.  Diagnosed and walked away with anti-biotics all in one hour.  Could private care be any better?  Don't see how.  Thank you.  Appreciated.
GP surgery review: trinity-court-surgery
Title: Great practice nurses
Rating: 5 out of 5
Visited: September 2023
Saw practice Sister today for holiday vaccinations. She was knowledgeable , informative and approachable. We are very privileged to have this sort of preventative treatment free on the nhs
GP surgery review: trinity-court-surgery
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
I only changed to Trinity Court early 2023 and they are a credit to their profession and I can not praise them enough - with all the bad publicity G.P.s are getting at the moment, this practice must be one in a million.  The Doctors and staff are efficient and friendly.  Wish I had changed years ago
GP surgery review: trinity-court-surgery
Title: Top Notch
Rating: 5 out of 5
Visited: August 2023
An excellent service, time and time again. The Admin & Secretarial Team have shown a level of concern and involvement in my case, way beyond what a person would otherwise expect or hope to get. I cannot thank them enough. I am profoundly grateful for the help and prompt response I have been given, in spite of my wholly unreasonable time constraints. Splendid work, a service I am told can take 28 days has taken seven. Outstanding, 10/10
GP surgery review: trinity-court-surgery
Title: Good experience
Rating: 5 out of 5
Visited: July 2023
Surgery arranged prompt appointment with me, good follow up, knowledgeable and dedicated gp explained clearly and in detail giving me reassurance, thank you
GP surgery review: trinity-court-surgery
Title: So Lovely.
Rating: 5 out of 5
Visited: October 2022
This surgery, must be the highest regarded in Stratford. Wonderful GP's and nurses who go above and beyond.I have never felt hurried and have always felt that any medical problems are solved quickly. I have been impressed by the fact, that there is often a follow up message to check that all is well. Superb!
GP surgery review: trinity-court-surgery
Title: General Practice at its best!
Rating: 5 out of 5
Visited: September 2022
My son who has additional needs took acutely unwell late afternoon. I contacted Trinity Court &  the receptionist was polite & helpful. The GP phoned & saw him immediately & thankfully we have avoided hospital at present..given prescription promptly after review. Amazing service & equally proud to work for the NHS. Well done Trinity Court!
GP surgery review: fenny-compton-surgery
Title: Hard working practice
Rating: 5 out of 5
Visited: February 2023
This is a busy surgery.   I (sadly) use it often.   They have to hsve sirens and rules in place to function.  If you follow those rules you are met with helpful and courteous staff at all levels.  

Things dunt shay's work out how you wish (ie getting an appointment when you want it), but they do try hard to see you (or call you) assp.  If you work with them then you get good service.
GP surgery review: fenny-compton-surgery
Title: Significant deterioration
Rating: 1 out of 5
Visited: January 2023
Having been with this GP Practice for 16 years, sadly I had to leave and register with another practice due to the significant decline in the standard of care provided. Unanswered calls, virtually impossible to obtain a face to face appointment, no feedback for test results, curt and unhelpful staff, just a few of the issues that patients are having to contend with at this practice.
GP surgery review: harbury-surgery
Title: Shockingly unorganised
Rating: 1 out of 5
Visited: December 2022
I have, like others been trying to get out of this surgery but cannot due to catchment.  The dispensary is shocking and so unorganised.
It is like a circus when certain staff are on.  They have yet to move into the 21st century with sending perscriptions to outer sources using snail mail.  Because of the ridiculous opening hours and because of the inability to get scripts to delivery services I know have to go and queue, outside for ages to pick up a script.  When I have used a doctor, which I rarely do because of the service they are usually a locum or not bothered.  The nurses seem to be friendly.  Wish I could change.
GP surgery review: harbury-surgery
Title: Great Doctors and Pratice
Rating: 5 out of 5
Visited: November 2022
Very caring and considerate doctor and gave me reasons and options instantly.  I had tests very quickly after a referral and follow ups in good time.
GP surgery review: harbury-surgery
Title: Just terrible
Rating: 1 out of 5
Visited: July 2022
Can never get through, reception staff unfriendly used to be a great practice now terrible and worst bit is nobody seems interested either

Very disappointed
GP surgery review: harbury-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: June 2022
I've used this practice for 4yrs.  The improvements in service over that timeare excellent. Appointments are usually available, prescriptions delivered to pharmacy on time. A recent hiccup in my health was treated with care and consideration by 3 doctors and a consequent plan for care by the hospital put in place.  I have no complaints whatsoever! Well done Harbury Surgery.
GP surgery review: harbury-surgery
Title: Disappointed
Rating: 2 out of 5
Visited: February 2022
Have spend this morning looking for other surgeries to be registered to but, as another reviewer has said, we are not able to move due to the catchment area. I have been with practice for 6 years and never been overly impressed with way in which Drs respond to your concerns - always very offhand and as if you are wasting their time. Frustrated that we have to stay on the books here and have no alternative after a particularly poor consultation recently. Having said this, I have never had an issue with reception staff nor nurse practitioners, I think they are doing a good job under the circumstances.
GP surgery review: harbury-surgery
Title: Poor Practice
Rating: 1 out of 5
Visited: January 2022
Harbury surgery for many years provided an excellent service.  I’m not sure if it’s due to the current situation, but the service is so poor and staff are rude.  

I tried to book an appointment, as I have done in the past, over the phone, only to be told there is an appointment for 2 weeks time, otherwise call between 8.00 and 8.30am. I was in a queue for 20 minutes to told this.  The website is also hopeless if you are using an iPad. 

What has happened to this once great practice?
GP surgery review: southam-surgery
Title: Very good service
Rating: 5 out of 5
Visited: November 2023
Appointment was bang on time, very friendly staff and helpful approach taken more than might be expected. Thank you.
GP surgery review: southam-surgery
Title: Polite and explained everything
Rating: 5 out of 5
Visited: November 2023
Polite. Explained well and any questions that I had were answered. A quick appointment was made after blood results.
GP surgery review: southam-surgery
Title: Tremendous group of doctors
Rating: 5 out of 5
Visited: November 2023
I can always manage to get an appointment. They offer good continuing and dedicated care for patients. Their attentiveness and determination to fix a complex problem, plus support provided along the way is invaluable. Thank you.
GP surgery review: southam-surgery
Title: On the day appointments
Rating: 5 out of 5
Visited: November 2023
When I telephoned the surgery, I was given an on the day appointment straight away. A good service.
GP surgery review: southam-surgery
Title: Excellent GP Practice
Rating: 5 out of 5
Visited: November 2023
To attend a GP surgery and have a perfect visit from reception to consultation is a blessing. Don't change anything, you can't improve perfection.
GP surgery review: southam-surgery
Title: Southam surgery
Rating: 5 out of 5
Visited: November 2023
Yesterday I was seen at the surgery with on going migraine. The GP  was very kind & understanding . I’ve gone away with medication & we will see if it improves . Was very reassuring with being told don’t hesitate to come bk if symptoms get worse or don’t improve ..
GP surgery review: southam-surgery
Title: Kind and efficient GP Practice
Rating: 4 out of 5
Visited: November 2023
I found this GP service very good. Always  kind  and  efficient. I  would  definitely  recommend registering  with  this  practice.
GP surgery review: southam-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Nice helpful doctor who was very good with my child. I was very happy with the care provided for both my young children very friendly and helpful.
GP surgery review: southam-surgery
Title: All polite, friendly and professional staff
Rating: 5 out of 5
Visited: November 2023
GP surgery allows you to book face to face appointment in advance rather than just having to make it on the day which makes everything much easier. Very reassuring GP who listened and gave consideration to my issues.
GP surgery review: southam-surgery
Title: Helpful  response
Rating: 3 out of 5
Visited: November 2023
Needing  to see  somebody  as per NHS guidance,  I was pleasantly  surprised to be able to  see somebody  that day. I new member of the practice,  who was comprehensive  and  kind
GP surgery review: st-wulfstan-surgery
Title: Great practice and service
Rating: 5 out of 5
Visited: March 2023
I always get an appointment when I need one and the nurses and doctors are all fab. Exactly how it should be.
GP surgery review: st-wulfstan-surgery
Title: Outstanding
Rating: 5 out of 5
Visited: January 2023
Service received has always been outstanding and always helpful with appointment to suits best life style with work and family life. They are exceptional to support and follow through individual request
GP surgery review: st-wulfstan-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: January 2023
Really focused on the patient needs, unlike my previous Practice I am never made to feel that anything is too much trouble from all staff.
Best move I have made
GP surgery review: st-wulfstan-surgery
Title: Brilliant
Rating: 5 out of 5
Visited: January 2023
A superb practice.  All staff are very friendly and helpful. The doctor I see has been very supportive and caring, making me feel important, that how I feel matters
GP surgery review: st-wulfstan-surgery
Title: Great doctors
Rating: 5 out of 5
Visited: January 2023
The service since registering with the practice has been fab. Have seen the same Doctor and feel like they really care.
GP surgery review: st-wulfstan-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: January 2023
Plenty of Appointments, even if it's a telephone consultation. Really friendly doctors and nurses and extremely patient. Lovely reception staff who are extremely efficient and professional. Nothing seems like to much trouble, and it's all really appreciated.
GP surgery review: st-wulfstan-surgery
Title: Fantastic surgery - we feel very lucky
Rating: 5 out of 5
Visited: December 2022
The GPs are always amazingly helpful and flexible in seeing my young son who has needed a lot of medical attention - I can always get an appointment and more than once doctors have stayed after closing to ensure that we are seen and treated. The GPs have been helpful in contacting hospitals for us, reassuring us as anxious parents and genuinely seeming to care about our needs and feelings. 
Reception staff are the friendliest, the nurses are knowledgeable and efficient and the building is always clean and welcoming. 
This is the best doctors surgery I’ve ever been registered at and I feel so lucky that we are looked after by them now we have a child who hasn’t had the most straight forward of starts. 
Thank you so much St Wulfstans.
GP surgery review: st-wulfstan-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
Always get an appointment when required weather it is to see a GP or practice nurse
All staff are very nice and reassuring
GP surgery review: st-wulfstan-surgery
Title: First class practice
Rating: 5 out of 5
Visited: December 2022
The first positive thing is the friendliness of the reception staff, they are all very professional, helpful & approachable.
Secondly all the GP’s & nurses are supportive, listen to you, are reassuring & 
in my opinion good doctors.
Lastly it is very unusual not to be able to get an appointment at short notice if only a telephone one which is sometimes all that is required.
GP surgery review: vale-of-red-horse
Title: Fantastic Practice
Rating: 5 out of 5
Visited: June 2023
A fantastic doctors practice with compassionate and caring doctors and nurses, who listen intently to your concerns. Nothing is too much trouble for them all. You can tell that they genuinely do care about their patients. 

Considering I only joined the practice 6 months ago, they have done so much for me already.   I couldn’t be happier 😊
GP surgery review: dordon-&-polesworth-group-practice
Title: Awful Practice
Rating: 1 out of 5
Visited: November 2022
The first hurdle to get through is the telephone queuing system. It always starts at 8 and then when you get to number one it’s left ringing and ringing. When I eventually got through after 55 minutes, I was immediately told that doctors were only responding to emergencies. That’s what A&E’s are for, not for people who can’t get hold of their doctor. I wanted to see my doctor about my blood test for prostrate problems after I didn’t get a call for the results. I didn’t realise that you’re not contacted if the results are ok. I worried that I had cancer for weeks, I could have at least received a call to calm my fears. The receptionist said that the doctors were only doing phone calls and no face to face appointments. I never complain about anything but this is not just about me… it’s a wider issue. I’ve read today that hospitals can’t cope because too many people with insignificant ailments are being ignored by doctors therefore their first point of call is now the hospital. My appointment would have taken 5 minutes and that would have been the end of it. From the time I started calling to the time I was eventually called back, it took a lot more time. Why are doctors so scared of seeing patients face to face? They can’t blame Covid any longer. I pay lots of tax and NI and therefore I pay for my NHS. I would rather pay private if I didn’t pay a massive contribution to this mismanaged, unproductive and inefficient uncaring ‘service’ and I’ll probably get even worse service after this but I’m now past the point of caring.
GP surgery review: dordon-&-polesworth-group-practice
Title: Very helpful
Rating: 5 out of 5
Visited: October 2022
A kind and supportive reception team when I visited the surgery very emotional and in pain.
 I was taken aside to alleviate my embarrassment,  put on the Drs list and was seen by a Dr after a short wait. Thank you.
GP surgery review: dordon-&-polesworth-group-practice
Title: Caring efficient Doctors
Rating: 5 out of 5
Visited: June 2022
I have been with this practice for over 40 years, and have always had great service. 
Yes it can take a while to get through on the phone sometimes, but that has always been true. Just ring at a different time of day.  I have always been treated with courtesy and respect and the Doctors have not hesitated in providing medication or referrals when they think it is necessary.
GP surgery review: hazelwood-group-practice
Title: Surgery website does not work
Rating: 2 out of 5
Visited: August 2023
I have left two request requiring a reply or feedback on the surgery website were they state they reply within 5 days. Well a month has gone by with no reply. I have missed a month of prescribed medication and do not know if I'm doing the right thing.
GP surgery review: hazelwood-group-practice
Title: Disappointing
Rating: 1 out of 5
Visited: January 2023
I have previously called the practice to make an appointment. I work full time and would like to be able to book in advance for my day off as I have done for my dentist and ophthalmologist. I was told that these are not available and I can only book on the day. I arrived at the practice at 7.45am this morning and there were 7 people in front of me. By the time I got to the front of the queue there were no appointments left. I had also tried to join the telephone queue whilst I stood in line but that was constantly engaged. My next day off is now 10 days away with no guarantee of a more satisfactory outcome on that day. This is not an emergency, I don’t need 111 or 999 but I do need to see a doctor. I find it astonishing that there is not a facility to prebook an appointment
GP surgery review: hazelwood-group-practice
Title: Rude Receptionist
Rating: 3 out of 5
Visited: January 2023
Dr called my Husbands mobile to discuss urgent test results, his mobile for some reason did not ring out to enable him to answer, the Dr left a message for him to call the surgery, which I did on his behalf the next morning. I was told by an extremely rude receptionist that my Husband should of answered his phone, I explained again that he would of done if it had rung out.  She asked if he was available to get to the surgery that day I said yes around 5pm - apparently the Drs don't do face to face appointments that late in the day, I was asked why he couldn't get there any earlier - because he is at work, then she had the cheek to say well he can't be that bad if he is at work, I'm absolutely fuming with her. The Doctors and Nurses are good but that particular receptionist let the surgery down big time and no need for that attitude at 8.20am.