janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: albany-house-surgery
Title: Incredible practice
Rating: 5 out of 5
Visited: March 2022
I have being using this practice for many years and the level of care I receive every single time is exceptional. 
The receptionists are all marvellous and truly empathetic. The level of pressure they are under never shows in their commitment to deliver great service. 
All the doctors are superb and really listen and I never feel like I am being rushed or a burden. I am very grateful that they all care and are so supportive and are so focussed on getting me well and able to go back to work. Thank you all so very much for looking after me so well all these years. I appreciate it must be very difficult but you all do a fantastic job.
GP surgery review: barbourne-health-centre
Title: Lack of services
Rating: 3 out of 5
Visited: September 2023
After having a minor hospital procedure,
I was instructed to contact my GP surgery to arrange changing the dressing. I was surprised to be advised on the phone that the practice no longer does dressing changes and have been given an appointment at a surgery on the other side of Worcester. I do not understand how a large practice that employs nurses and health care assistants is unable to change a bandage.  I will need the dressing changed twice a week and thank goodness I am fortunate enough to be able to drive to the other surgery. It
would be extremely costly and time consuming if I had to rely on public transport or a taxi. I have been a patient of this practice for almost 50 years.
GP surgery review: barbourne-health-centre
Title: Appointment
Rating: 1 out of 5
Visited: September 2023
Cant believe how difficult it is to see a doctor. I tried to book  an apt today over concern in taking a medication. Only to be told by the reception that its not possible.? She refused point blank and to write an email of my concern in an email
GP surgery review: barbourne-health-centre
Title: Getting to see a doctor is impossible
Rating: 1 out of 5
Visited: June 2023
I had three prescriptions of the same antibiotics sent to my pharmacy over a four week period and my problem was not resolved, if they didn’t work the first & second time why would they send a third for the same antibiotic?  I was offered an appointment with a clinician (I have no idea whether she was a doctor or not) she sent a 4th prescription for a different antibiotic and asked me to book a blood test when leaving, I couldn’t believe it when I was told I had to go to a different surgery for a blood test as they don’t do them at Barbourne and only on certain days at the other practices!  I had to book it in my lunch break and the soonest was 21 days later!  To top it all I received a parking fine because I hadn’t realised they now have parking restrictions in place!  
When I contacted the practice they gave me a letter to send to the parking company confirming my appointment and I sent it with an appeal against the fine but, the parking company said my appeal was unsuccessful as I didn’t enter my registration number in reception!  I had proof but they couldn’t care less, I had to pay!  What a pity the practice didn’t think to send their patients an email/letter warning us of the changes!!  Yes there are signs there but I wasn’t looking for signs I was more concerned to see the carpark was full and I was short on time as I had to use my lunch break to attend and I saw a car pulling out so I was focused on getting that space. I went straight to the keypad in reception to book my arrival as I’ve always done and followed the instructions to take a seat downstairs………I completely missed the sign to enter my car registration!  
The parking company are aggressive and not the least bit interested that I was legitimately parked and they threatened me with further action if I didn’t pay up!  I fully understand why the surgery has introduced this system but to use a company that fines patients who have an appointment and can prove it, is shocking.  A letter from the medical centre should be enough to get the fine waived but, it seems to be a licence for the car parking company to make money out of innocent people!
GP surgery review: barbourne-health-centre
Title: Terrible gets worse every visit!
Rating: 1 out of 5
Visited: April 2023
Stay away go elsewhere. Went with serious problems left with leaflet and Gp stating no creams or medication could be given!,, however the actual leaflet told me there were medications that could be given  stay away get a GP that is not run by the admin! And genuinely wants to provide care and puts patient welfare first !
GP surgery review: barbourne-health-centre
Title: Horrendous
Rating: 1 out of 5
Visited: March 2023
Please avoid this practise, cold unhelpful reception staff. With all practices there are difficulties getting appointments but it is how you are treated. On two occasions I have been close to tears in the surgery because of mix up on my prescription, I just felt absolutely frustrated with the lack of support and poor communication. I have now transferred to a new practise.
GP surgery review: barbourne-health-centre
Title: Pathetic Practice- Avoid if possible
Rating: 1 out of 5
Visited: February 2023
Calls take forever to answer and when you get through they tell you they have no appointments.

A number of times I ring exactly on 8am to be in a queue of over 30 people. After holding for between 40 & 50mins you get a rude receptionist telling you there is no appointments and you can't pre-book appointments, so they tell you to ring back the next day- well this isn't conducive for people who work outside of Worcester.

Most sensible practices allow advanced bookings within the same!
GP surgery review: barbourne-health-centre
Title: Good service
Rating: 3 out of 5
Visited: January 2023
Rather than join a phone queue, I used the online contact form to explain my non urgent circumstances and concerns. Someone contacted me from the surgery within 3 hours and I was given an appointment for a couple of days after that with a physician associate. Following discussion with a GP they then arranged tests as needed. It was all very efficient
GP surgery review: elbury-moor-medical-centre
Title: Excellent Pharmacy Advice
Rating: 5 out of 5
Visited: January 2024
The Practice Chemist rang me two days ago to discuss some of my medications that I have taken for the last five years. She kindly informed me that she needed to check that I was not suffering any double vision, heart palpitations, dizziness or upset stomachs from my medications. I was more than happy to confirm that I was not currently experiencing any such symptoms. Throughout the call the Chemist was kind, very informative, polite and dealt with all of my questions. Thank you so much for such excellent service and medical advice.
GP surgery review: elbury-moor-medical-centre
Title: Excellent Prescription Service
Rating: 5 out of 5
Visited: December 2023
Last Thursday morning my wife and I submitted repeat monthly prescription requests to the Surgery Prescriptions Team. In less than 24 hours later, the prescription requests had been swiftly processed and delivered by the Chemists concerned. Excellent service from Elbury Moor Surgery and the brilliant Prescriptions Team. We are so thankful for all of your professional expertise and support.
GP surgery review: elbury-moor-medical-centre
Title: A very good practice
Rating: 5 out of 5
Visited: August 2023
I rang for an appointment at 9 o'clock on 16/08/2023 and was seen by the duty doctor on the same day at 10 o'clock.  I have been with this practice since 1974 and myself and my family have always been treated with professionalism and sympathetic care. On the occassions when i need to see a doctor the reception staff have always been courteous and professional. It's nice to see they've had the same core of doctors for a long time. They always listen to my conerns. Covid was a difficult time for the practice and for patients but I was happy then and now to have a telephone consultation if appropriate. So pleased I belong to this practice.
GP surgery review: elbury-moor-medical-centre
Title: Reception Team Manager
Rating: 5 out of 5
Visited: August 2023
Earlier this week I took a private prescription from my Specialist to the chemist. She informed me that for her to dispense 28 Prednisolone capsules would cost me £850. I went to the Surgery and the Reception Team Manager checked with the chemist that £850 would be the costs involved. We returned to the Surgery and the on duty GP gave me an NHS Prescription for the capsules. I am extremely grateful to the kind, caring and professional Reception Team Manager for her advice and assistance. Also, many thanks to the GP concerned. The Surgery should be proud of the excellent services it provides to patients. Thank you very much.
GP surgery review: elbury-moor-medical-centre
Title: Brilliant Reception Manager
Rating: 5 out of 5
Visited: June 2023
My wife took a private prescription for some 28 Prednisolone Capsules to the Chemist adjacent to Elbury Moor Surgery. The duty Chemist informed her that the cost of prescribing these tablets would be an astronomical amount of £855.00p. We went to the Surgery to ask for advice and the Reception Manager spoke to us and then kindly went to the Chemist concerned to check on the costs. She was assured that the cost would definitely be £855.00p, so she returned to the surgery in order to consult with a GP. Thankfully, the GP agreed to issue my wife with an NHS Prescription for the required Capsules and she was able to order them the Chemist. I wish to thank the brilliant, caring and supportive Reception Manager for her kindness and help. Many thanks to the GP concerned for his timely and professional services. We are lucky to have such an excellent set of GP’s, Nurses and Reception Team who provide such truly outstanding medical services.
GP surgery review: elbury-moor-medical-centre
Title: Excellent Support Service
Rating: 5 out of 5
Visited: June 2023
Today, my wife took a prescription for eight weeks of medication to our local chemist which had been prescribed to her by the Consultant at Worcestershire Royal Hospital. The on duty chemist refused to prepare the eight weeks of medication and he would only dispense two weeks of medication. We immediately went to Elbury Moor Surgery and the Practice Nurse - Respiratory consulted with one of the GP’s. The GP concerned immediately issued a prescription for six weeks of medication. Absolutely brilliant service from both the Practice Nurse and GP. Their actions prove to me that the NHS is well and alive at Elbury Moor Surgery.
GP surgery review: elbury-moor-medical-centre
Title: Brilliant Covid Injection Service
Rating: 5 out of 5
Visited: May 2023
Elbury Moor surgery has recently undertaken the latest set of Covid Vaccinations for those over 75, and those suffering from autoimmune problems, like myself. The programme of vaccinations was superbly organised by the Practice Manager ably supported by her administrative team and the practice excellent nursing staff. On arrival, the appointments were all on time and I benefited from the professionalism and advice from the Practice Nurse. Thank you to all those involved for such brilliant service.
GP surgery review: elbury-moor-medical-centre
Title: Appalling attitude
Rating: 1 out of 5
Visited: May 2023
I have found the staff at Elbury Moor to have a terrible attitude. Patients are treated like an inconvenience. 
The reception staff are more interested in telling you how busy they are than actually dealing with your problem, they only want to tell you what they cannot do, not what they actually can do to help.
Also had a bad experience with one of the ANPs who was dismissive, patronising and unsympathetic.
GP surgery review: elbury-moor-medical-centre
Title: Patient Participation Group
Rating: 5 out of 5
Visited: April 2023
I have just taken part in the most recent meeting of the Elbury Moor Patient Participation Group. This group meets regularly to discuss all issues relating to medical treatment of all patients registered at the Surgery. The Practice Manager, ably assistant by her Assistant Manager and the Practice Pharmacist, provided excellent information regarding a number of important issues. The telephone system, patients failing to attend their appointments and the review of prescribed medications were all discussed in depth. Thank you to the Practice Manager and her staff for their professional input, advice and extremely helpful comments. Very well done to all concerned.
GP surgery review: elbury-moor-medical-centre
Title: No appointment
Rating: 1 out of 5
Visited: March 2023
Put on HRT causing shortness of breath Insomnia been trying to get back into the doctor's for 2 weeks to sort out shortness of breath and insomnia have pins and needles in feet and hands pain in back and shoulders but was told it's carpal tunnel carpal tunnel doesn't affect feet can't get back into doctors keep them about feet some days I can hardly walk but still cannot get an appointment I've tried online appointment totally ignored call yesterday about the breathlessness receptionist said HRT prescription is in the chemist and then hung up regardless that it's the HRT that is causing the breathlessness I would like to see one of their elusive rare commodities a doctor before I die are the receptionists employed to act as a buffer to ensure the least amount of appointments are made because I'm sure breathlessness difficulty and walking and pain should qualify me for an appointment rather than being hung up on if you can use another surgery I would suggest you do so
GP surgery review: haresfield-house-surgery
Title: Gatekeeper receptionists spoil an otherwise good surgery
Rating: 1 out of 5
Visited: July 2023
It's off-putting trying to get seen here. Both the website and the happy phone recording advises to make a booking on the website, or you can do it on the phone. Fine, I'd like to do it by phone, patient choice after all. The medically unqualified receptionists refuse to take a booking however when you call, instead asking dozens of intrusive questions that are not relevant with absolutely no empathy for the patient or their health or circumstances. Extremely stressful experience. Doctors and nurses are very nice, if you can ever get past the gatekeeper receptionists and arrange an appointment.
GP surgery review: haresfield-house-surgery
Title: Laughable service
Rating: 1 out of 5
Visited: June 2023
Never really had a good experience with them, especially in the recent times. Receptionists are rude and unhelpful. What made me laugh today was I asked for diazepam for a flight and they don’t prescribe it anymore. However the receptionist told me to look at haresfields website for advice. It said if flying is a problem you should “seek proper care” and “not get on a flight” That’s ridiculous !!
GP surgery review: haresfield-house-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: May 2023
Saw a Doctor for a skin complaint today ( was booked for me after submitting a patient triage online). Explained everything clearly, even reassured me about another problem. Checked my records for what tests I needed. Very happy with consultation. Seen before my appointment time, receptionist was very helpful too. 
I hope I never have to move as I love this Surgery. A big thank you to all
GP surgery review: haresfield-house-surgery
Title: Appalling appointment booking system
Rating: 1 out of 5
Visited: May 2023
This surgery's appointment system is so broken, not even all the king's horses and all the king's men could put this humpty dumpty of a mess back together again.

I have a medical issue; the advice on the NHS website advises me to get seen by a doctor urgently. After calling and re-dialling and holding for hours all morning, I finally got through a brusque receptionist who refused to book me an appointment on the phone because I apparently should have used the website to book. The surgery's website does state you can phone to book but the staff on the phone don't seem to be aware of this. I finally went online in the afternoon (I have a job!) to find the website has disabled bookings. I called the surgery again; another long wait forever to the surgery on the phone and apparently I have to go online during a shifting narrow window in the day and not at other times when it's convenient.

I finally managed to fill in the form the following day at a time convenient to the surgery (and not to the patient!), which has a thousand tick boxes to navigate, and if you click the wrong one, woe betide you, you'll have to start all over again. There is not the option for some medical issues, so I selected the one vaguely similar which wasn't right, but never mind, the system isn't designed for those medical conditions which don't fit into their limited website pigeonholes.

When I finally got a call back to book an appointment, it was for several weeks' time. Even though the NHS website clearly describes it as urgent, the surgery doesn't think so.

In summary, the proper palaver just to even get to the point of getting an appointment date is so off-putting, I wouldn't be surprised if people give up and end up getting worse with undiagnosed issues because it's easier to suffer than endure dealing with the booking system here.
GP surgery review: haresfield-house-surgery
Title: complete incompetence
Rating: 1 out of 5
Visited: January 2023
Given a appointment date in December for skin cancer check, surgery was closed. still no answer. asthma nurse called me in for review, she wasnt there. today i completed a repeat prescription for asthma inhalers - waited in line receptionist blanked me, because i never wore a face covering. disgrace. Today I change surgeries.
GP surgery review: haresfield-house-surgery
Title: Awful. Would not recommend.
Rating: 1 out of 5
Visited: January 2023
Receptionists are extremely rude and personal experience of GP prescribing incorrect dose of medication to my 3 month old and receptionist being reluctant to assist with resolving the issue making my child wait 5 days when all it takes is 2 mins of a doctors time to change the prescription. I work in the NHS and understand the stresses, but the way the receptionists have spoken to myself and other people that I have witnessed first hand while sat in the waiting room is disgusting. My child is also on prescription milk for a severe milk allergy. I had requested the milk via email 2 weeks before needing it, as they state it takes up to 3 working days to complete. Went to the pharmacy to collect and prescription and it had still not been completed. This has happened now 3x since starting his milk and every time I go to collect the milk from the pharmacy several weeks after completing the repeat (giving them lots of time to do it) it’s still not done.
GP surgery review: haresfield-house-surgery
Title: Professional and helpful staff and clinicians
Rating: 5 out of 5
Visited: July 2022
Had a nurse appointment today, no wait, was put at ease straight away by the Practice Nurse.
The online triage system is easy to use and I’m happy to have a callback if f2f is not needed, but always fitted in if I need to be seen.
GP surgery review: haresfield-house-surgery
Title: I am seriously considering moving surgeries
Rating: 1 out of 5
Visited: June 2022
Had a phone appointment today with GP. As no one called, I called reception and was told there was no appointment on the system. It's not the first time this happens. This surgery has really declined in the past years, I have been unwell with abnormal blood tests since October. I am getting worse and worse and am not getting the answers I need to get well and i fell fobbed off all the time. It's a nightmare getting an appointment and this new triage form system really doesn't work, it crashes all the time making patient re-do it several times, then you have to wait until someone calls back. It could be hours or days. and it could happen at any time of the day, I mean I have children I have to do the form for them but I am at work, I am not available 24/7. I am going to look at reviews at other surgeries and try to get moved as otherwise I will never get better
GP surgery review: severn-valley-medical-practice
Title: Frustrating
Rating: 2 out of 5
Visited: March 2023
Got glass in my finger and went to a pharmacist for advice who advised me to contact gp or a&e but I didn't feel a&e was needed. Contacted gp who just automatically sent me to 111, who then put me through to a gp, who then sent me to a&e where I sat for 9 hours for a dr to palpitate my finger and say they wouldn't do anything. If a gp or nurse practitioner had simply done this for me when I contacted I would not have had to add to the pressures of ed. This has been a really negative experience for me because I was very uncomfortable about being in ed and it has retriggered my depressive spiral due to a multitude of factors but mainly because I now feel a lot of self hate for wasting nhs services
GP surgery review: severn-valley-medical-practice
Title: Leaking vein
Rating: 1 out of 5
Visited: November 2022
After complaining about a large purple area on my lower leg several times. I finally had a test for my circulation. I was told it was nothing to be concerned about. I have changed to a practice in Evesham. I have now had a CT scan . Well I have a leaking vein which needs to be tied off or I could get a fatal clot. Because it’s taken so long to diagnose I am on an eighteen month waiting list. Thank goodness I changed to another practice who actually listened to me when I said my leg was swelling. Disgusted with this practice.
GP surgery review: severn-valley-medical-practice
Title: Awful service
Rating: 1 out of 5
Visited: July 2022
Impossible to get through, and when you do eventually get through reception they are rude and insensitive. It’s impossible to get an appointment with the doctor, normally end up with a nurse practitioner. 

There are things I need to speak with a doctor about that I’m now having to find a way to cope without medical guidance. The service makes me reluctant to go to the doctor now as I feel I am not listened to and they just want to get you out the way as soon as possible. No wonder a&e’s are jam packed as people go straight there with non emergent issues because they either can’t get through to a GP or don’t bother trying.
GP surgery review: spring-gardens-group-medical-practice
Title: Disappointed
Rating: 2 out of 5
Visited: December 2023
Never had an issue with reception
staff, but the doctor I’ve seen was an utter disappointment and rude! I felt
I was not respected and I’ve been talked to in an unacceptable manner. Then they were literally pushing me out of the door in the middle of my sentence, after being called in an hour late to my actual appointment. Shameful! Doctors should help people and not take out their frustrations with the system on patients.
GP surgery review: spring-gardens-group-medical-practice
Title: Awful treatment
Rating: 1 out of 5
Visited: October 2023
GP very rude, had booking at 10:40 and managed to be seen at 11:55, not even a “sorry” for delay, i made this booking after 5 days in agony with a tooth infection possibly spreading to ear and throat, just wanted them to have a quick look to make sure that is no real risk as after 4 days at 111 trying to book an emergency dentist they weren’t able to find me any booking anywhere. When GP heard the magic word “tooth” - started saying that if its dental related there is nothing they can do as they are not covered for/ not getting paid, so the whole appointment took around 60 seconds. I have to mention that this was my first visit to a GP in 10 years in this country, was completely frustrated and i feel these kind of specimens with such behaviour don’t deserve any of the taxes I pay  for doing nothing.