janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: greenford-avenue-fhp
Title: So helpful
Rating: 5 out of 5
Visited: March 2023
I had a morning appointment with the nurse practioner for a routine test. I mentioned to her about an inflamed cyst, and she made me an appointment to see the GP later on the same day.
GP surgery review: hanwell-health-centre-(naish)
Title: Uncaring and unsympathetic practice
Rating: 1 out of 5
Visited: March 2023
Spoke to one of the partners who lied about being able to arrange an ambulance to transport a patient via GP referral route, instead incorrectly advised me to contact 999 an already pressurised emergency service and telling them he said they need to transport patient. Very uncaring towards elderly patients
GP surgery review: hanwell-health-centre-(naish)
Title: Great nurse!
Rating: 4 out of 5
Visited: December 2022
Had a thorough asthma review with helpful recommendations and then had my cervical smear with same excellent nurse. 
The smear is not fun but the nurse treated me with compassion and was efficient and I experienced the least amount of discomfort ever! 
Also completely on time and out in minutes. 
Very grateful for excellent treatment!
GP surgery review: oldfield-family-practice
Title: Mutual trust and respect with my GP
Rating: 5 out of 5
Visited: October 2023
The most valuable quality that you wish for in your GP is mutual trust. It is incredibly difficult to maintain. This is what I have with my GP. She trusts me fully and supports me holistically. I and my daughter have been her patients for 20 years. Her knowledge and understanding are outstanding.
GP surgery review: oldfield-family-practice
Title: Terrible experience
Rating: 2 out of 5
Visited: October 2023
I had an appointment today 17 of October at 8.40 for a blood test. After waiting almost 1 hour I had to leave for working reasons. They booked me another appointment in November. It is unacceptable to treat patients in this way. Really disappointed about this unprofessional service.
GP surgery review: oldfield-family-practice
Title: Newly registered at the practice
Rating: 5 out of 5
Visited: October 2023
My husband and I have recently registered with the practice, moving from a practice in Ealing. From day one,  they have been pro-active in their patient care - calling me in for blood pressure monitoring and blood tests and running an extremely efficient flu vaccination appointment system at which your weight and blood pressure were checked as well. The telephone is answered very promptly too! All the staff we have seen - receptionists, nurse, phlebotomist- have all been so efficient and delightful to deal with. It is a refreshing change from our previous practice and we are very glad we made the change and registered here.
GP surgery review: oldfield-family-practice
Title: I’m so happy with this practice.
Rating: 5 out of 5
Visited: January 2022
I have recently been unwell and I am so proud to say that this surgery worked efficiently, and professionally.
GP surgery review: the-mansell-road-practice
Title: Worst practice in London!!
Rating: 1 out of 5
Visited: August 2023
Me and my partner have both repeatedly tried to make contact with this shoddy practice to request further treatment options for our 18 month old daughter’s eczema’s flair up. This practice is so poorly managed that the receptionists have no idea how to speak to people and will constantly signpost you to use the E-consult despite it clearly stating for anyone under 5 you must contact the practice directly. Despite reiterating this to the receptionist they refused to help and again told us we had to use the E-consult, surprise surprise it doesn’t work! Also despite being on a repeat prescription myself I am also unable to request this via their site and have had to repeatedly request emergency refills via 111. Now that COVID is no more it would seem the receptionists at this practice are using this to their advantage to refrain from having to do any actual work which is to the detriment of the patients registered here. We will be looking to find a new surgery in which we can rely on to provide suitable treatment for our child. My advise is stay away from this practice if you want to receive the care you require
GP surgery review: the-mansell-road-practice
Title: Lovely professional nurse
Rating: 4 out of 5
Visited: May 2023
The nurse I saw today was knowledgable, professional and an all round nice person who I immediately felt comfortable without. More like this lovely young lady in the NHS please
GP surgery review: the-mansell-road-practice
Title: Lovely nurse!
Rating: 5 out of 5
Visited: May 2023
I had a really nice nurse who made me feel super comfortable when doing my first smear test. Thank you so much for calming all my fears!
GP surgery review: the-mansell-road-practice
Title: Fantastic care
Rating: 5 out of 5
Visited: February 2023
Dr rang to check on my elderly mother’s health. The support offered during the call and the flexibility and understanding was fantastic. When I explained about her reluctance to come in for routine health check we were offered advice on how to self report blood pressure results. Advice was offered on other conditions and discussion was considerate and friendly. 
This care has been apparent before and during Covid too. Emergencies and other visits have all been speedy and caring. 
I actually find the phone appointments very helpful since I don’t live near my mother and would have to travel to bring her into the practice. The reception staff, nurses and drs have all been very kind. Arranging appointments has been easy and friendly. 
Thank you all.
GP surgery review: the-mansell-road-practice
Title: Great support
Rating: 5 out of 5
Visited: January 2023
I phoned on behalf of my elderly father who had just been tested positive for COVID. Despite my late afternoon request, I received a call within the hour. After confirming that Dad fell within the criteria for antiviral treatment the Dr was unsure of the easiest way to obtain the antivirals. 
He phoned me back as promised within a few minutes to explain that I needed to register the positive result, which would be reviewed overnight and contact would be made the following day. I was able to follow his suggestion and was indeed contacted the next day and the anti viral drugs were arranged to be sent. 
I phoned the practice and left a message with a colleague to explain what had happened and to pass on my thanks to the Dr. 
Within a few minutes I received a call from the Dr, who was checking that I'd been able to register the positive result as he'd asked a colleague from a different practice if they knew an easier way, he'd obtained a form for me if I needed it.
I was able to share my experience and thank him personally.
I have always found the Dr's and staff at Mansell Road to be very helpful, as a carer for my Dad that gives me great peace of mind.
GP surgery review: the-mansell-road-practice
Title: Very helpful Dr and staff
Rating: 5 out of 5
Visited: October 2022
I attended for Flu Jab and wanted to book to see Dr. Normally there is a screening phone call, but as I left Flu Jab, the Dr attended to me straight away. 

He dealt effectively with both my complaints and referred me for further tests within a few days. 

Superb result. He also had a very calm nature and was very reassuring  of my worries.

He also put in place a long term monitoring  programme for me. 

Cannot thank him enough.
GP surgery review: the-mansell-road-practice
Title: Same as usual
Rating: 5 out of 5
Visited: June 2022
Always well looked after by the staff at the practice, even through the pandemic. Keep ongoing, thanks
GP surgery review: westseven-gp
Title: Extremely busy but does its best
Rating: 4 out of 5
Visited: November 2023
Dealt with all my questions although I think I went slightly over the allotted timeframe.
I always prefer letting the receptionist know of my arrival face to face but the digital booking-in facility in reception obviously saves time when very busy on arrival.
GP surgery review: westseven-gp
Title: Very good practice
Rating: 5 out of 5
Visited: October 2023
The receptionist was helpful. 
The nurse taking blood samples was polite & explained what she was doing professional too
GP surgery review: westseven-gp
Title: Great care
Rating: 5 out of 5
Visited: September 2023
Warm welcome to two of us. As usual, always treated with great respect and medically competent. Thank you!
GP surgery review: westseven-gp
Title: Good
Rating: 4 out of 5
Visited: September 2023
Although I was early, I was seen straightaway. It was also a Saturday appointment, therefore unusual to see the health centre open but obviously it must have suited a lot of people.
GP surgery review: westseven-gp
Title: Courteous and efficient
Rating: 5 out of 5
Visited: September 2023
I attended flu surgery yesterday. I apologised for being a few minutes late, which was not a problem as far as the doctor was concerned. He could not have been more charming about it. The practice nurse then gave me my jab. Painless and swift. I was in and out in under 5 minutes.
GP surgery review: westseven-gp
Title: Good attention!
Rating: 5 out of 5
Visited: August 2023
I was treated with respect and medical care.was see on time.   Advised to take paracetamol if affected by vaccine.   Will have two more appointments.  Phone regarding the dates.  Thank you!
GP surgery review: westseven-gp
Title: Great medical care!
Rating: 5 out of 5
Visited: August 2023
Had a very satisfactory medical appointment, receiving great care and attention, with further help soon. I am deeply grateful.            Thank you!
GP surgery review: westseven-gp
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
The Doctor’s really try and understand my health issues.
The practice nurse really go through with my asthma assessment and very helpful in every way.
GP surgery review: westseven-gp
Title: Supportive and responsive
Rating: 5 out of 5
Visited: August 2023
The nurse responded empathrtically to my anxieties and clarified some of the more technical language relating to my condition. She was efficient and professional. There was no sense of her wanting to move on to the next patient.  Excellent.
GP surgery review: westseven-gp
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
I have the best experience from everyone.
I recommend you to my friend and he is happy saying that you are doing the best.
I want to thank the lady l went for my blood test on Tuesday the 20th of June 2023 second floor appointment 12.20.
She was so polite, patient, helpful, smiling (which is very important to me) and professional.
GP surgery review: brook-green-surgery
Title: Not good service
Rating: 1 out of 5
Visited: October 2023
Have been with this practice for little over two years. However have found them to be on the extreme end of being unkind and unhelpful.  I am not normally a sick person, but really needed to speak to a Dr, and unfortunately the Dr have been in touch via Patches, treating me like a friend having a watsupp chat. Asking all his questions in separate message, over a period of a couple of days, without reaching out via telephone or organizing for me to see someone. Very unhelpful and very unkind. I will be moving from this practice. Do not sign up here. Very bad services.
GP surgery review: brook-green-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: July 2023
I called the Surgery as I needed an appointment. They were able to give me an appointment at relatively short notice (I think the next day). All the staff are charming, and the receptionist on the telephone could not be more helpful. I could not recommend this practice more highly based on my experience so far.
GP surgery review: brook-green-surgery
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
I had a blood test today and the nurse was extremely patient and kind even though my English is not very good. My veins are very thin so it was difficult to take blood. I really appreciate the nurse’s professionalism.
GP surgery review: brook-green-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
I found the care received to be excellent.  The reception team were helpful and the Doctor very responsive. Thank you
GP surgery review: hammersmith-surgery
Title: Getting worse!
Rating: 1 out of 5
Visited: November 2023
I try  to book appointment  since yesterday. 
New booking system doesn't work at all.
Not available at all to book any appointment. 

When I call them, they suggested  to book on line or the first appointment  available  by phone is in 6 days.
I'm with this Gp for 12 years. Never was worse then now. 
Hope it will change !
GP surgery review: hammersmith-surgery
Title: great practice
Rating: 5 out of 5
Visited: October 2022
paddington green health is the good jp they help us abut every thing and they took appointment very quiqly and they sent us a midications qiuqly very thanks for them
GP surgery review: north-fulham-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
My terminally ill father has received the most amazing, caring and efficient service from the doctors and reception staff at this surgery. They have also assisted us as a family to coordinate his emergency needs. Outstanding service and kindness
GP surgery review: north-fulham-surgery
Title: Very grateful
Rating: 5 out of 5
Visited: December 2022
I couldn’t be more happy with the help I’ve received from the GPs to the link worker and to all the people at reception. Everyone here is friendly and easy to communicate with. The GPs and Link worker have helped me with so many things the past year. I am so grateful for all of them
GP surgery review: north-fulham-surgery
Title: Intelligent Care
Rating: 5 out of 5
Visited: August 2022
From Nextdoor
North Fulham Surgery is the healthcare gem in our midst.
The consultations are a two way conversation that help me to understand my health issues and the outcome.
I remain indebted to this wonderful health asset and its caring medical practitioners.
GP surgery review: north-fulham-surgery
Title: Referring to Social Prescribing
Rating: 4 out of 5
Visited: August 2022
I was on a couple occasions referred to Moremi Apata-Omisore -
Lead Social Prescribing Link Worker
Hammersmith and Fulham Central. I have found this service very beneficial, not only was I put into contact with a counselling service run by Wren that met with my needs but a huge lot of information on other services I might find useful. I also obtained my Freedom Pass, Taxis Card and other disability incentives that i was entitled to have but never helped for many years.
GP surgery review: north-fulham-surgery
Title: call at 12 noon number 16 in the queue
Rating: 1 out of 5
Visited: August 2022
I have called this surgery twice at the appointed time to try to get a call back - I am number 16 in the queue and when I get to the top of the queue the number just rings out and no-ne answers.  They need too sort out their telephone system
GP surgery review: north-fulham-surgery
Title: A GP service that cares and that communicates intelligently
Rating: 5 out of 5
Visited: February 2022
I have nothing but praise for the North Fulham Surgery.
During consultations sense that I am having an intelligent conversation that genuinely leads me to understand my health issues.
I remain indebted to this wonderful health resource, a huge asset to the community in Fulham.
GP surgery review: sterndale-surgery
Title: Worst Receptionist encountered from time to time
Rating: 2 out of 5
Visited: November 2023
I felt harassed and humiliated by the receptionist, every time I attended it was unpleasant to deal with the receptionist to the point where I have be quite
not to look the aggressor and accommodate their rude behaviour while the other receptionist looks amused but always supportive of their co workers although they are in the wrong. I will come with the voice recorder and will display that on YouTube next time for people to know what patients are going through for lack of management presence with in the premises. No wonder NHS is broke
GP surgery review: sterndale-surgery
Title: Good practice.
Rating: 5 out of 5
Visited: April 2023
I was very Impressed by the student Dr ‘s and the Dr in the way my appointment was conducted.
Very thorough questioning and most professional.
Also was glad to be able to get to see a Dr so quickly.
Thanks
GP surgery review: sterndale-surgery
Title: Fabulous and fast
Rating: 5 out of 5
Visited: April 2023
I got exactly the information I needed in a clear and direct way, along with easy to follow and simple next steps. As ever, Sterndale has done an excellent job being quick to resolve my issue, and not making it more painful than it needs to be.
GP surgery review: sterndale-surgery
Title: Brilliant Staff
Rating: 5 out of 5
Visited: March 2023
I've been with Sterndale for a couple of years now and every single member of staff I've dealt with, from reception to nurses to doctors, has been kind, cheerful, attentive, respectful, and helpful. I really can't thank them all enough for the great work they do. I've found getting appointments and referrals to be simple, and when I've had to have blood drawn the nurses are all very gentle. 

I'm writing a review specifically because I wanted to find a way to thank the receptionist that helped me out on Monday, but honestly the more I think about it the more I realise I've only ever had good experiences with Sterndale. Thanks, everyone!
GP surgery review: sterndale-surgery
Title: Great Practice, nice people
Rating: 5 out of 5
Visited: March 2023
Polite and helpful phone service. Quick response, appointment arranged smoothly. GP totally focused and gave clear advice. All good.
GP surgery review: sterndale-surgery
Title: Wonderful Care
Rating: 5 out of 5
Visited: January 2023
Having been diagnosed with Multiple  Myeloma and having had a recent stem cell transplant the surgery has been so helpful in so many ways and have really helped me in what is a very difficult time and that is right through from reception to the doctors - I have always found everyone so helpful and caring and have always been able to see a Dr when needed. It has helped relieve some of the stress that I have gone through. I also think that Patches is great tool in liaising with the surgery. I am extremely grateful for the excellent care I am getting.
GP surgery review: sterndale-surgery
Title: Understanding practice
Rating: 4 out of 5
Visited: January 2023
The Doctors at the surgery, have shown understanding of my medical issue and accommodated me as best as they could.

Thank you to them
GP surgery review: sterndale-surgery
Title: Great service
Rating: 4 out of 5
Visited: January 2023
Just wanted to say how impressed I am by using the new patches online consultation tool and the timely and helpful response I received from the practice. I signed up for the service which only took a few minutes and linked easily to my NHS app. I submitted a request,which was very straightforward, at 9pm, I'd received a phone call before 8:30 the following morning and been offered an appointment for the following day. The staff member who called me was very friendly and helpful. It really is a great service so thank you!
GP surgery review: sterndale-surgery
Title: Great Patient care over phone
Rating: 5 out of 5
Visited: January 2023
I phoned the practice to book an appointment and my inquiry was taken care of with efficiency. The staff was extremely pleasant as well.
GP surgery review: sterndale-surgery
Title: Great practice
Rating: 4 out of 5
Visited: January 2023
Receptionist for surgery very helpful, went the extra mile with each patient who phoned or came in. The one for the physiotherapist was less so. She was on her mobile when I arrived at 3.50 and said she had finished for the day and couldn’t make an appointment for me. She said she was making a personal call. Which she was doing very loudly from her desk but was unable to help a patient simply asking to make an appointment. Unacceptable. 
GP was brilliant. Clear and helpful and very good diagnosis.
GP surgery review: brook-green-medical-centre
Title: Kind and professional staff
Rating: 5 out of 5
Visited: April 2023
I was referred from my GP clinic as they don’t offer coil removal/fittings, and the sexual health clinic I visited previously has been closed. I was very nervous as my last experience with the coil had been very painful and stressful. The staff were amazing from start to finish - the receptionists were kind and polite both when booking and rearranging my appointment, and when I arrived. The building itself is a lovely environment with lots of light and a garden outside. The doctor was absolutely fantastic, taking time to listen to my concerns, talk me through the process, and ensure I was comfortable at every stage of the procedure. She made sure I had the pain relief I needed, gave me lots of time to recover at the end, and turned something I had been completely terrified about into a quick and manageable experience. This was heads and shoulders above the treatment at my own doctors clinic nearby, so I would highly recommend Brook Green medical centre to any prospective or visiting patients.
GP surgery review: brook-green-medical-centre
Title: Prompt and Efficient Service from the doctors
Rating: 5 out of 5
Visited: November 2022
I requested a sick note due to my illness back in November 2022. I found the service really efficient and quick. Thank you NHS for providing such a professional service. Much appreciated.
GP surgery review: brook-green-medical-centre
Title: This is a great practice
Rating: 5 out of 5
Visited: August 2022
I am really glad to belong to this practice. Over the last 3 years, I have had several telephone consultations, and and face to face consultations with 2 doctors. In spite of the huge pressures they are under, I found everyone helpful, friendly and willing to answer questions.  The environment is very pleasant - there is a garden- and I would thoroughly recommend this practice for their care and concern for their patients.
GP surgery review: brook-green-medical-centre
Title: Robots replaced the doctors
Rating: 1 out of 5
Visited: August 2022
Patients be warned!!

I called to speak to my GP. I was told that unless I use the robot econsult service I will not get an appointment until two weeks time. I do not wish to share my private information online or with the receptionist as I do not want my medical information handled by anyone other than my GP, so I was also denied a same day GP call back, despite  needing medical care for myself and my son.

This used to be an accessible, friendly surgery. 
Now the doctors have been replaced by online robots, minimising medical concerns and violating patient privacy (who else has access to the information provided? How can it be removed if desired?) and the non medical staff are the gatekeepers to patients’ healthcare. 

This is a very dangerous predicament and against patients’ best interests.
GP surgery review: brook-green-medical-centre
Title: eConsult switched off during weekends
Rating: 4 out of 5
Visited: May 2022
This practice is less bad than many others in London comparison. But the eConsult www service must not be switched off during weekends! This is a disgusting way to get rid of patients who work on weekdays and have little time to fill in online forms on weekdays.
GP surgery review: brook-green-medical-centre
Title: Great service despite covid pressures
Rating: 5 out of 5
Visited: February 2022
know the staff have been under huge pressure but as a busy working person I love the changes they’ve made with covid. Asthma and contraceptive pill reviews are online and so much faster. Ditto new prescription requests. I recently had a great chat about my asthma with the pharmacist who is based in the practice and it really made a difference. Caught a cold and my asthma flare up was much less severe than normal.

I’ve recommended this practice to friends and family who have all had similarly positive experiences.