janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: colindale-medical-centre-lp
Title: Helpful and professional service
Rating: 0 out of 5
Visited: September 2022
I work in a boarding school outside London but have not changed GPs yet so I had limited time to be attended to during a half-term break.  
The staff at Reception were very understanding once I had explained my situation and kept updating me on 'Appointment Status' till there was a slot for me.  
I was immediately called; we discussed how long it would take for me to get there and I got seen.  
Sad some patients are unhappy with their service - so much more buildings and no more GPs in the area must be to blame for that.  
Overwhelmed; I find the professional and helpful staff at Colindale sometimes!
GP surgery review: colindale-medical-centre-lp
Title: Exemplary
Rating: 5 out of 5
Visited: July 2022
The care received from this surgery for my elderly father has been wonderful.  The admin staff have been efficient and the doctors nothing but caring.  Can not fault them, highly appreciated.
GP surgery review: colindale-medical-centre-lp
Title: Poor service
Rating: 0 out of 5
Visited: July 2022
Terrible service at Colindale medical centre. Lack of communication between staff, doctors and of course the patients. Expect to add on at least a 45 min wait to your scheduled appointment .  
Happens on a regular basis, poor management and time keeping.
GP surgery review: hendon-way-surgery
Title: Poor service provided by reception staff
Rating: 2 out of 5
Visited: August 2023
I’ve found the doctors at this surgery to be very caring and professional but the service offered by the reception staff and administrators is very poor. 

As a cancer patient, I sent an email requesting a repeat prescription of dressings but the incorrect dressings were issued to me. I then sent a further email pointing out the error and even called the surgery and was told by the receptionist to call again two further times on the same afternoon - even then my query was not resolved. 

The receptionist has a rude and abrupt manner and hadn’t heard of the word ‘adhesive’ when I was describing the dressings I required - hardly a medical term. She asked me to even call after 6pm when she knew the line dealing with prescriptions would be closed so I had to speak to someone else on the general callers line who had to look into my query again and who told me that I should have sent an email!  I explained that I had sent two emails and made three calls to which I was then told to call again in the morning and make an appointment to speak to a GP. I don’t need to speak to a GP, I simply need a repeat prescription…

How many calls and emails do patients need to make for a simple repeat prescription for a box of non-adhesive dressings?  

I appreciate that doctors surgeries are busy but surely issuing a simple repeat prescription should be straightforward. Patients deserve a better level of service than this!
GP surgery review: hendon-way-surgery
Title: Awful practice
Rating: 1 out of 5
Visited: March 2023
I rang at 8am to make an appointment for my son however after 45 minutes of waiting I'm told that there are no appointment's available. I am given an out of hours hospital number which only opens at 6.30pm or I am told to take my son to a walk in centre. So my son poorly as he was had to be taken out in the cold to go to the walk-in Clinique. There I'm told that his got an infection and will send the information to the GP. By the time we got home, I call GP and I'm told no info received and no medicine will be prescribed for my son and that there is nothing they can do. How terrible is that? You can die and no one cares. Horrible practice, we can never make an appointment, all they do make your life more miserable.
GP surgery review: hendon-way-surgery
Title: A national scandal
Rating: 1 out of 5
Visited: February 2023
Everthing geared to preventing patients from having access to the doctor who cannot claim to be overworked as the patients cannot book immediate appointments. I was told to go to Accident and Emergency. Absolutely charming. Thanks doc. The appointments roundabout is a disgrace. Phone at 08.00. Receive automated message to ring back at 09.30. Phone at 09.30 and put on hold for 45 minutes. The told there are no appoinments for that day and to phone back at 08.00 the following day. Genius this. I am not a nuisance to be put off by these tactics. I am a patient with immediate needs and need a doctors appointment now. Not in 3 weeks time. I will either have been miraculously cured by then (or dead). If a doctor's surgery is unable to provide immediate services for patients with coughs colds and flu then they shouldn't be allowed to practice at all.
GP surgery review: hendon-way-surgery
Title: Excellent Doctor
Rating: 5 out of 5
Visited: January 2023
Really felt that I was listened to and the Doctor fully understood what was wrong with me. The Doctor took the time to deal with my issue and explain to me what was wrong and how they were going to help me.
GP surgery review: hendon-way-surgery
Title: Grateful Patient!
Rating: 5 out of 5
Visited: September 2022
I would like to highlight and commend a certain member of the admin staff, who went over and beyond the call of duty to accommodate my elderly mother, with an urgent 'call back' from a Doctor, followed by a same day blood test.  This person was instrumental in preventing what could have resulted in dire consequences for my mother.  The blood test was carried at 12.00 on the same day and by 12.30 that evening there was an ambulance at my mother's house.  The labs had already analysed her blood and found that her iron deficiency was at a critical level, hence the need for immediate action.  Two blood transfusions and an iron infusion later and she was back home.  To say that this member of staff, potentially saved my mother from a life threatening situation by her professional judgement, is not an understatement.  Thank you Hendon Way Surgery not only for your medical expertise, but in particular for this member of staff!
GP surgery review: jai-medical-centre
Title: Not efficient
Rating: 5 out of 5
Visited: March 2023
Just give you appointments withave nurses who don't know what they are doing. Causes more damage than good. Aware that the manager would say this is anonymous but he must take this seriously.  Doctors are great so no complaint about them.
GP surgery review: jai-medical-centre
Title: Unprofessional and extremely rude
Rating: 1 out of 5
Visited: March 2023
Firstly, I cannot get anyone to answer my call. As a high risk patient,  my repeat prescriptions are never sent to pharmacy on time and told to go to A&E for all problems.
Absolutely disgusted with overall performance and quality of service.
Won't recommend to anyone!
GP surgery review: jai-medical-centre
Title: I want a face to face appointment if I request it
Rating: 2 out of 5
Visited: January 2023
I have requested a face to face appointment. I do not want a call back - I want a time when I will see the dr for a 10-20 min appointment. It is easier for me to schedule in a time that I can be off work that a 4 hour window that a quick appointment. And, I do Not want the call to be recording. How dare you think it is acceptable to record medical appointments. I am not recorded when I am inside the appointments but you somehow think it is acceptable to breach my privacy to record the calls. You think Drs deserve a pay rise. You are all lazy doing phone calls not seeing patients face to face if they request it.
GP surgery review: jai-medical-centre
Title: Confused
Rating: 3 out of 5
Visited: October 2022
Had a phone call last week to call the practise to book a medical review for my son who has a learning disability. Tried calling three days running could not get through. Went to the practise this morning in the bad weather . Was told at reception she did not know how to book it would phone me in half a hour still no phone call. What is the use of having someone at reception who does not know how to book things
GP surgery review: jai-medical-centre
Title: I wish I could give -5 stars
Rating: 1 out of 5
Visited: June 2022
Extremely rude and unprofessional staff at reception, they regularly hang up the phone if they don’t like the questions that don’t fit their narrative or you challenge them on something. Even if you managed to get trough a doctor or a nurse the patient care is appalling and most of the time the problems are left unresolved and you have to look for other ways to take care of yourself. You have to always beg for things to be done on their side! Getting a antidepressant prescription was a nightmare every 2 months. Enough is enough I’m leaving this GP practice!
GP surgery review: jai-medical-centre
Title: Horrifying
Rating: 1 out of 5
Visited: May 2022
I'm having to leave the practice after only a couple of months because the lack of support and professionalism has been so upsetting. After I registered in-person they told me I would receive a letter inviting me to a new patient consultation within a week, nothing ever arrived - after 3 weeks I called them and asked to be seen and they invited me to meet with the nurse. All the staff have been very rude - often walking away while I am mid-sentence and cutting me off while I am saying hello, I have felt humiliated every time I have been in-person and on the phone. This week I needed to talk to a GP about a pregnancy-related issue and they have refused to book me a GP appointment, instead insisting that pregnant people must all see the nurse instead. I've tried to explain the matter is more appropriate for a GP at which point they demand I give them my medical symptoms - it's completely humiliating, I've cried myself to sleep the past 3 nights. On top of this each time they tell me someone will call they have called outside of the hours they told me (they said someone will call between 10-12 and both days I missed a call at 9 and then today at 12:30) - i've been cancelling meetings at work to try and be by my phone and still haven't been able to get any healthcare, including from their nurses. 

At this stage I've been without a GP for several months and have been denied any care at 3 months pregnant from the GP practice. I'm at a complete loss as to what to do now and am horrified by the malpractice. I also believe the refusal to allow me to see a GP is based on my pregnancy status which is direct discrimination. 

I had seen some horrible reviews but assumed they were perhaps unlucky one-offs... no one gets all perfect reviews after all. But this GP surgery is truly horrifying. They will humiliate you and refuse you appropriate care (especially if you are pregnant, absolutely avoid this practice), save yourself the emotional turmoil of ever dealing with them and choose another provider if you're able.
GP surgery review: jai-medical-centre
Title: Please don't register here.
Rating: 1 out of 5
Visited: May 2022
So, so, bad.  

I know some may read these comments and think that we are the ‘few’ who had some bad luck with Jai medical centre, but the reality is that we’re the few who chose to express our experience online. Unfortunately, we are not in the minority, this general practice is really, really bad. 

Prior to the pandemic this general practice was very shambolic (I state this to emphasise that their failures are not due to the pressures of COVID). And now that they have expanded, things have gotten even worse - which is really hard to believe but true.  

I have been waiting for vital medical information for almost 6 months. Each time I call, I am greeted with rudeness (from managers as well as receptionists). The one time I spoke to a GP they spoke over me in a rush to finish the call- I felt dismissed and totally overlooked.  

You will see under most negative comments here, the response from Jai Medical Centre is something like: 

'We have a grievance procedure and due to the anonymity of this comment we can't address/ rectify the issue.'  

The irony is that Jai medical centre do not even follow this so-called procedure. They do not reply to emails or call you back when promised, the staff (including managers and medical professionals) provide sub-par customer service and get defensive when questioned...it's like they just do not care about people anymore (and they barely cared to start with). They’re supposed to be a positive support within the community- instead they’re becoming the opposite of that. 

How is it possible for an unprofessional, negligent health care provider to still be permitted to practice like this? It's beyond me.  

I'm now looking into registering elsewhere. I really recommend anyone reading this do the same- for the safety of your mental and physical wellbeing.
GP surgery review: jai-medical-centre
Title: Really, really bad.
Rating: 1 out of 5
Visited: March 2022
It upsets me that this general practice is accepting new patients when they can barely treat their current ones with any respect or human decency. The staff were rude and did not relay correct information to the doctor about me. Management then treated me as though I were an inconvenience. They refuse to take responsibility for their actions and make the necessary changes to improve. And no, Covid has nothing to do with their bad practice. They've been like this for many, many years. So, so disappointing.
GP surgery review: mulberry-medical-practice
Title: Surgery contact problems
Rating: 2 out of 5
Visited: January 2024
Tried to contact surgery regarding prescription changes. On phone am 3rd in queue for 30mins
Tried pm 1st in queue for 20mins so gave up.
Eventually used “Patches” explained that the recent statin changes were unsuitable as they were found unsuitable in the past. Received a call from Farinaz Keshavarzi who was very helpful corrected meds, discussed symptoms and made changes to other problems regarding my medication. Was a pleasure to have spoken to Farinaz helped put my mind at rest. 
I will use “Patches” for future contact but worry about patients that do not have the ability to use it. Can’t remember the last time I was able to contact the surgery by phone. I wonder how many other patients just give up or don’t bother phoning?
GP surgery review: mulberry-medical-practice
Title: A practice keen to help
Rating: 5 out of 5
Visited: December 2023
Very difficult to get an appointment but on the plus side, the Pharmacist and Diabetes Specialist are brilliant!!
They genuinely are interested in your health and wellbeing and continually keep on top of Prescriptions / blood tests / reviews. 
I really feel looked after.
GP surgery review: mulberry-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Very helpful and understandable response I have been looking for a response from them and have it thank you
GP surgery review: mulberry-medical-practice
Title: So helpful
Rating: 5 out of 5
Visited: September 2023
I have always had great care from this surgery. Lately I have had to have a few appointments and every doctor I have seen has been kind, helpful and empathetic. I have always managed to get an appointment when needed and I feel confident that the Doctors will get to the bottom of what is causing my issues and for that I am grateful.
GP surgery review: mulberry-medical-practice
Title: Great Dr
Rating: 5 out of 5
Visited: August 2023
Friendly, knowledgable, engaging, polite. Helpful, efficient and puts patient at ease.  Surgery also convenient to reach and most of the staff, friendly.
GP surgery review: mulberry-medical-practice
Title: Great service
Rating: 4 out of 5
Visited: August 2023
Popped in to the practice, was met by a very helpful medical receptionist at the willow court branch. Who got me a telephone appt with the GP the same week! Fantastic service
GP surgery review: mulberry-medical-practice
Title: Great doctor
Rating: 4 out of 5
Visited: April 2023
This doctor has been very supportive, helpful and sympathetic. She's a very nice person and easy to talk to and I would recommend her as a doctor.
GP surgery review: mulberry-medical-practice
Title: Excellent patient centred care
Rating: 5 out of 5
Visited: March 2023
Was approached nicely, kind and polite, respectful with decision. Doctors understand your needs. Appropriate care and referrals made. There was good interaction and communication with understanding of the patient.
GP surgery review: mulberry-medical-practice
Title: Practice improved a lot over last year
Rating: 4 out of 5
Visited: March 2023
I called today for GP appointment. I  didn't have to wait for long time. The receptionist was very polite and professional and I was given a choice of face to face or telephone appointment  with GP . I am very greatful to our GP helping me with my health problem, medication and advice.
GP surgery review: mulberry-medical-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: January 2023
We had a go consultation in the evening for my 92 year old mum who was in a coma! We received exceptional care from the Dr and reception and now two days later she is smiling and talking! Thank you Mulberry Medical Practice for your professional and caring service at all times! We could not get better anywhere!
GP surgery review: oak-lodge-medical-centre
Title: No appointments
Rating: 1 out of 5
Visited: December 2023
I registered in 2010 but for at least the last 7 years it has been impossible to get an appointment. There’s no reason to be registered with a GP when you can never get an appointment.
GP surgery review: oak-lodge-medical-centre
Title: Normal
Rating: 3 out of 5
Visited: November 2023
Need to improve regarding the initial reception area in order to make patients feel respected rather than as their are doing us a favour.
GP surgery review: oak-lodge-medical-centre
Title: Great service.. feel safe and supported
Rating: 5 out of 5
Visited: August 2023
The staff was very nice. She was so supportive and welcoming. Make me feel okay during my visit. I wouldn’t be scared anymore
To do my yearly check.
GP surgery review: oak-lodge-medical-centre
Title: Could be better
Rating: 3 out of 5
Visited: June 2023
You call surgery finding out you are 35th in queue , you walking down there and being inside surgery you are 29th in queue and seeing none inside and receptionist just drinking coffee and pressing something on phone machine while talking to each other that's how you finding out you jumped higher in queue.  
Getting appointments is impossible even for a child which should be priority no matter what . 9 out of 10 times you will end up in walk in centre or ae as you cannot get help from surgery.
GP surgery review: oak-lodge-medical-centre
Title: Great doctor
Rating: 4 out of 5
Visited: June 2023
The doctor I saw was absolutely fabulous. She was very thorough in helping me work out the best course of treatment. I felt like a human not a number. Once I got past the receptionist, things flowed very smoothly. I was especially pleased with the doctor who spoke to me. It was very hard to get an appointment and came down to chance as the receptionist was very unhelpful. The phone in appointment system is outdated and unfit for purpose. I almost gave up trying at all until I came across a 'lucky chance' telephone consultation.
GP surgery review: oak-lodge-medical-centre
Title: Good service at Oak Lodge medical centre
Rating: 5 out of 5
Visited: June 2023
X-rays and blood tests were arranged quickly. Results came back within a week. I was able to make an appointment for feedback on results, very clearly and explained concisely, did not rush with a very polite manner. I felt very reassured. Thank you.
GP surgery review: oak-lodge-medical-centre
Title: Helpful doctor
Rating: 5 out of 5
Visited: May 2023
I saw one of the doctors to discuss my care and review my medication, I found him empathic and proactive. He listened to my concerns and did what he could to help. Thank you to all the hard working staff at this surgery, keep up the great work!
GP surgery review: oak-lodge-medical-centre
Title: Very nice practice
Rating: 4 out of 5
Visited: May 2023
I had been taken care with my problems and referred accordingly. I had chronic back problems and it was resolved by practice doctors.
GP surgery review: oak-lodge-medical-centre
Title: Attentive doctors
Rating: 4 out of 5
Visited: May 2023
I was dealt with pretty quick and was the doctor quickly got my referral papers printed so I could make the appointment before the hospital closed.
GP surgery review: oak-lodge-medical-centre
Title: Modern practice
Rating: 4 out of 5
Visited: May 2023
The doctors, nurses and physiotherapist were professional and courteous.
They need to look into their answering service.
There is a very long delay before you can get an appointment.
Some of the receptionists appear unsure of how to proceed and can sometimes be unpleasant.
GP surgery review: wakemans-hill-surgery
Title: Bad practice
Rating: 1 out of 5
Visited: November 2023
So I rang 8 o’clock for emergency appointment, but reception don’t have professional manners, they need more training and they don’t have a clue how to guide a patient. 
Once I had an appointment it took 1:30 for waiting. 
Unprofessional Nurses, 10 min of work, took 1:40to finish the one 1 injection. 
List is too long. Hope you people understand
GP surgery review: wakemans-hill-surgery
Title: Disgusting Service
Rating: 1 out of 5
Visited: June 2023
So i called on 30.5.23 at 8 am to book an emergency appointment for me,the receptionist was not able to tell me if was face to face or telephonic.I called back to ask was no one called me back and she answered rudely yeah you should’ve known that was face to face.I said but you didn’t tell me nothing!Next day I called at 8.03 and she didn’t have any appointments left.Very rude and unprofessional ,I will change my GP.
GP surgery review: wakemans-hill-surgery
Title: One of a kind surgery
Rating: 5 out of 5
Visited: March 2023
The service I receive from Wakemans Hill Surgery since I registered in 2019 is easy to say supreme. Any health issue I experienced was dealt with professionalism, dedication and great care. The easy access to appointments is phenomenal, considering that people registered with other surgeries are not even able to speak to the receptionists nowadays.
GP surgery review: wakemans-hill-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: February 2023
Very good GP practice in the current time. I can not thank enough for the care we are receiving for our newborn. Always able to book appointment when needed. Great care and ownership of the issues and follow up by the doctor. No waiting to see doctor after arriving. 
I would highly recommend this GP Practice to every one.
GP surgery review: wakemans-hill-surgery
Title: Great practice surgery
Rating: 5 out of 5
Visited: January 2023
Response from the surgery is fast and they are very considerate with the way they handle patients with soft spoken manner.  First surgery I fell in love with ever . I am happy that I am part of the team regardless that I am a patient.. Great GP surgery.
GP surgery review: wakemans-hill-surgery
Title: Well organised practice
Rating: 5 out of 5
Visited: February 2022
I've always been happy with the knowledge and care of the GP and the practice. Blood tests were done as needed prescriptions were issued on time. Overall good.
GP surgery review: wakemans-hill-surgery
Title: Great service
Rating: 5 out of 5
Visited: January 2022
My son was unwell with a high temperature, 41.2,and one of the doctor call me without having appointment and over the phone she advised me how to treat my son putting his temperature down. I found a very ,very kind person,with a beautiful heart and very professional.Because of her ,my son is feeling much better. I have to say a huge THANK YOU.
GP surgery review: dr-sp-talpahewa
Title: Brilliant receptionist & doctors
Rating: 5 out of 5
Visited: June 2023
I can’t praise the surgery enough - excellent reception staff who were brilliant & amazing doctors who sorted both of my children out quickly! Thank you!
GP surgery review: dr-sp-talpahewa
Title: Great Practice
Rating: 5 out of 5
Visited: April 2023
Extremely happy with my local GP practice, very friendly and anyways make time to understand your issues and concerns and discuss options available.