janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-wall-house-surgery
Title: Great Dr
Rating: 5 out of 5
Visited: March 2023
Fantastic Dr who listened to me and acted accordingly. Would highly recommend and pleased with the diagnosis
GP surgery review: the-wall-house-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: March 2023
This surgery is so busy, they serve a large area and have a lot of patients, however they always provide excellent service and really take care of their patients. When things are serious they go above and beyond to make sure their patients are cared for, we have only ever had great experiences with the surgery, particularly in their care of our children.
GP surgery review: the-wall-house-surgery
Title: The Wall House
Rating: 5 out of 5
Visited: March 2023
Since I became unwell four months ago I had to ask for help and the Doctors and reception and nurses have been so kind and helpfull this means a lot to me as I am on my own so it makes a huge difference to speak to a kind understanding person even the busy doctors have made house calls for which I am truly grateful I thank all concerned with my ongoing care
GP surgery review: the-wall-house-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: March 2023
I’ve had amazing service both in contacting the practice and quality of care. Everything has been dealt with swiftly and efficiently. I couldn’t ask for more.
GP surgery review: dorking-medical-practice
Title: Understanding GP
Rating: 5 out of 5
Visited: June 2022
After requesting an appointment online to see a GP ,I got a face to face appointment. 
The GP listened, was understanding and referred me to a relevant NHS specialist 
Thank you.
GP surgery review: dorking-medical-practice
Title: Speedy and excellent response for my daughter
Rating: 5 out of 5
Visited: May 2022
The practice called after I’d logged an on line request - my daughter was seen the same day. The GP was really empathetic and helped my daughter relax. We discussed various treatment options in an unhurried way. Really excellent service from our local GP.
GP surgery review: dorking-medical-practice
Title: Happy with practice
Rating: 5 out of 5
Visited: May 2022
I had an appointment for a blood test which despite having trouble with the computers I was seen on time and dealt with very efficiently.
GP surgery review: dorking-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: May 2022
I left a request in the morning and received a quick response by email and text. I received a call from a doctor at a time I requested. The doctor was compassionate and helpful, putting my mind at rest.
GP surgery review: dorking-medical-practice
Title: Health check with Nurse
Rating: 5 out of 5
Visited: May 2022
I had two appointments, two weeks apart. Poss then results 

I had the same nurse both times and she was excellent. Made me feel at ease, explained everything very well and I left feeling very positive
GP surgery review: dorking-medical-practice
Title: Great Doctor
Rating: 5 out of 5
Visited: May 2022
Very thorough and a lot of thought went into the care you have given me. Thank you very much. Cheers JC
GP surgery review: dorking-medical-practice
Title: Excellent and speedy response
Rating: 5 out of 5
Visited: May 2022
I gave my accelerated symptoms and was contacted by a GP within two hours. After a lengthy conversation she made some immediate suggestions including readjusting my medications and gave great reassurance. It helped me tremendously.
GP surgery review: dorking-medical-practice
Title: Great Experience
Rating: 4 out of 5
Visited: May 2022
This was my first time attending the practice since moving to the area. I found all the staff I interacted with to be helpful and friendly. Getting an appointment was also straightforward and I did not need to wait look for a response.
GP surgery review: dorking-medical-practice
Title: Ten day wait for a GP appointment
Rating: 3 out of 5
Visited: May 2022
I find it difficult when not well having to negotiate technology to get an appointment and then it takes 10 days before you can see the GP. 
No complaints about any of the front of house staff who are friendly and helpful and the GP was fantastic.
GP surgery review: dorking-medical-practice
Title: Covid booster
Rating: 5 out of 5
Visited: May 2022
Arrived on time, parking tight but available, seen straight away, nurse lovely and hardly noticed the jab
GP surgery review: medwyn-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
The online consultancy is very efficient and the practice conduct is both courteous and professional
GP surgery review: medwyn-surgery
Title: Disappointed
Rating: 2 out of 5
Visited: May 2023
I went to the doctors with an on going issue I have had one and off for over 10 years now… the doctor told me it was normal when I actually have pain and puss coming out of my ear…? I left the doctors crying as she was very rude and I felt very let down. I am still having this problem but no help at all was given I was just told “it’s normal” I know it’s not normal this is why I’m very confused and upset with how they treated me. I’m in my mid 20’s and never in my life have I been spoken to the way she spoke to me. Very shocking.
GP surgery review: medwyn-surgery
Title: Good practice
Rating: 4 out of 5
Visited: May 2023
Physio was very helpful and gave advice as to how to continue the treatment. I am doing so and finding it is very helpful.
GP surgery review: medwyn-surgery
Title: Great service
Rating: 5 out of 5
Visited: May 2023
Have been going through blood tests etc for high cholesterol and blood pressure. Very prompt and efficient service from Doctors, Nurses & Pharmacists
GP surgery review: medwyn-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
I phoned and receptionist helped me with an appointment 
And it was for May 31 
Due to servere pain 
Dr helped me
GP surgery review: medwyn-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: May 2023
Really great surgery, attended to my needs straight away and really helpful. Helped me with anything I needed and the doctor was very understanding and helpful
GP surgery review: medwyn-surgery
Title: It’s a very great practice
Rating: 5 out of 5
Visited: May 2023
I have been a patience of this practice for several years.
I have received a good service all the time. Thanks.
GP surgery review: medwyn-surgery
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
Requested appointment on line, given same day appointment which was great.  Seen on time, given time to discuss my issue, happy with the outcome
GP surgery review: medwyn-surgery
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
Friendly and helpful such a relief to experience such great service from a GP practice. I’m so grateful to be registered with them.
GP surgery review: medwyn-surgery
Title: Really impressive
Rating: 5 out of 5
Visited: February 2023
Repeat prescription and antibiotics ready very quickly.

Online service was easy to navigate and complete. Due to work, difficult to find time to book and attend face to face appointments. Online system was great (easy to navigate and complete, including uploading pictures) and medication was ready in chosen pharmacy very quickly.

Thank you!
GP surgery review: hawthorns-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: February 2022
Unfriendly, unhelpful. Phone waiting time is too long and then an angry and not at all helpful staff answers, to just say NO to you! NO, can not help! Patients call their surgery, because they are unwell and not because they feel like seeing a GP for fun that day! This has nothing to do with Covid situation, as it has always been like this for years. Treat ppl with some respect and once in a while really try to help! It is impossible to get an appointment, even when is an urgent matter! Overall, It is just terrible, unaccepteble NHS service provided.
GP surgery review: studholme-medical-centre
Title: Great service
Rating: 4 out of 5
Visited: January 2023
I visited for a blood test this morning but had a medical query as I have not been able to get an appt. The gentleman on reception was friendly and extremely helpful. Totally restored my faith in Studholm after reading so many negative messages
GP surgery review: studholme-medical-centre
Title: Outstanding care
Rating: 5 out of 5
Visited: January 2023
The professionalism and compassion demonstrated by the tissue viability nurse was outstanding.
He made me feel at ease and was understanding of my feelings. 
Heartfelt thank you!
GP surgery review: studholme-medical-centre
Title: Reception service
Rating: 3 out of 5
Visited: January 2023
Being a senior citizen I have just learned enough to make appointments on line.. but sometimes one needs to talk to reception to enquire about blood test and letters left by the doctor.   I called today at about 5pm and had a very curt and rude attitude from the receptionist.. she just wouldn't listen to what I was saying and kept repeating her point of view., and put down the phone on me. Someone kindly went to pick my blood test form and was told there isn't one.  I am so very stressed as what to do .. I don't call my surgery unnecessary only when I am asked to.
Now I feel very reluctant to call for the fear of being scolded. 

Mrs Nazneen Butt
GP surgery review: studholme-medical-centre
Title: Prompt Answer To My Medication Enquiry
Rating: 4 out of 5
Visited: January 2023
As the "Ask Reception A Question" facility on the Studholme website was continually unavailable at the times it was advertised as being open, I put my question concerning one of my medications in the "Comments" box at the foot of the "Repeat Prescription Request" page (I was not actually requesting any medication supplies as I have a "Batch Repeat" set up with a local pharmacy). At lunchtime on the next working day it was answered in an email to me efficiently and very amiably. Really grateful to the Surgery Pharmacist who gave such a prompt response, which easily resolved my query and gave me confidence about taking this particular medication. Thank you!
GP surgery review: studholme-medical-centre
Title: listen to any issue, concern and redirect you
Rating: 5 out of 5
Visited: January 2023
Have been a patient can I say all staff Drs,Nurses,so helpful, staff always understress but always at hand, be patient to our receptionists ther trying to continually please us all, fit us all in. 5*
GP surgery review: studholme-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: December 2022
Living with a serious, complex, long term health condition is challenging, not just for me but also those involved in my care. When you have a wonderful, extremely competent  team looking after you it’s very reassuring and helps to make a rather difficult life easier.  I want to thank everyone at Studholme for always going above and beyond with my care. Their interaction and communication is great and their knowledge and expertise is outstanding. The practice website is very easy to navigate and use, the response time for booking appointment or asking them a question is quick and I love the text message service. I would highly recommend anyone thinking of joining this practice to do so. I really do appreciate all your hard work and support, I would most certainly be lost without you all. Huge, massive thank you :)
GP surgery review: studholme-medical-centre
Title: In times of need they have been truly there
Rating: 5 out of 5
Visited: December 2022
I think its far more common for people to acknowledge negative experiences. But I think you should also acknowledge the exceptional service provided too. My thanks to the receptionist who listened and helped me by ensuring a Dr called my daughter and for the follow up call she recieved today by a Dr who knows her story very well. When your in a place not knowing where or who to turn too and even in the most difficult and relentless times for those in the NHS. I just want you to know that my family and I appreciate all you do in the most challenging of circumstances.
GP surgery review: studholme-medical-centre
Title: Excellent phone consultation
Rating: 4 out of 5
Visited: December 2022
The Doctor had obviously thought ahead of the consultation, and offered me options to help with my ongoing issues. She explained everything very well and helped me make comfortable decisions.  She was very supportive of my progress so far, and has set me up with achievable goals and direction for the future.
GP surgery review: studholme-medical-centre
Title: Very good
Rating: 5 out of 5
Visited: November 2022
I had my health check today the nurse was very good helpful I was in out 15 minutes I would recommend to anyone Thank you studholme Doctors
GP surgery review: studholme-medical-centre
Title: Good back up to own GP practice
Rating: 5 out of 5
Visited: October 2022
Access via own GP surgery. Appointment with a very helpful Dr who went the extra step to ring my own GP. I shouldn’t have been referred to this service as dealing with a chronic condition. However he did reassure me.
GP surgery review: st-john's-family-practice
Title: Unsuccessful in making an appointment.
Rating: 1 out of 5
Visited: January 2024
Won't bother seeking medical help even when under the weather. Even if you request an appointment for next month.
GP surgery review: southview-medical-practice
Title: Super NHS practice and service
Rating: 5 out of 5
Visited: May 2022
The practitioners and staff have continued to provide a magnificent service for me and my mother when she was still with us. The local Lloyds Pharmacy too should be commended!
GP surgery review: southview-medical-practice
Title: Wonderful Westfield
Rating: 5 out of 5
Visited: March 2022
I was at Westfield surgery in person on Tuesday this week. I was touched by how caring and patient the receptionist was that day. She took time to listen to the person she was speaking to and was a great help to her as she was to me. Lovely lady who is great at her job. The practice were also the most wonderful support to me and my husband when he was terminally ill with cancer last year. Can't thank them enough and so grateful to all the staff at both surgeries :) Claire
GP surgery review: southview-medical-practice
Title: Superb customer service
Rating: 5 out of 5
Visited: February 2022
After having to cancel a home visit for my mum due to unfortunate personal circumstances at short notice i visited the surgery to apologise and ask if there was any possibility to rebook a home visit.
The lovely lady on reception was incredibly understanding and listened to what had happened to my mum.
I could see see was under huge pressure dealing with many issues and yet she took the time to listen and deal with my request showing a great deal of understanding and compassion.
Huge thank you to the lovely lady for her time understanding and efficiency
GP surgery review: southview-medical-practice
Title: Brilliant Service
Rating: 5 out of 5
Visited: February 2022
Having filled in the online request for medical advice on several occasions I can only rate the service as five star. 

Each time I have had a problem I have been contacted by a doctor within a few hours of submitting my details, via email /text or telephone. As a result I have been given a face to face appointment or tests have been set up to investigate my issues. 

No longer having to  wait for days to consult a doctor is wonderful. 

The doctors and medical professionals at Southview are to be congratulated for the friendly and efficient way they are handling using this new technology.
GP surgery review: southview-medical-practice
Title: wonderful receptionist
Rating: 5 out of 5
Visited: January 2022
visited surgery regarding a dependent relative and was pleasantly surprised - the receptionist offered a welcoming smile, a listening ear and a helping hand.  An asset to the Practice
GP surgery review: sunny-meed-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: January 2023
The online form system is excellent. I have been very impressed with the service that was given to my mother. The person we saw took time to listen , gave  empathetic care and gave great advice and this gave my mother reassurance. I understand that the NHS is very stretched but we still given great service. Thank you.
GP surgery review: sunny-meed-surgery
Title: Poor communication and inefficiency
Rating: 1 out of 5
Visited: December 2022
The doctors themselves are generally helpful. But the practice makes it difficult to access them. The online form forces you to takes ages to input lots of information the surgery already has - instead of having a simple login system like other surgeries. Every time you phone up you have to sit through the same interminable recorded messages even before you get into the long queue to speak to a receptionist. 
My experience and that of friends has been that when they are supposed to call you, they claim they’ve tried and it’s not been answered, even though no missed call is registered on your phone. 
Receptionists very variable in experience and efficiency.
All in all, very frustrating
GP surgery review: sunny-meed-surgery
Title: Been on hold for over 2.5 hours after being asked to call!
Rating: 1 out of 5
Visited: December 2022
I sent a message via the website this morning asking for help as my cold has turned into a chest infection (asthmatic).  I was sent a message asking further questions and then, typically, in the 2 mins I popped to the bathroom, they called back and then texted to say could I call to book an appointment.  I've now been on hold (screenshots) for 2hrs 47mins and 45 of those are No. 1 in the queue!  I started at No. 15.  This is utterly ridiculous!  How can anyone be 45 minutes as the first caller in the queue?  The system is so desperately broken it's beyond a joke now.  What are the receptionists doing?
GP surgery review: sunny-meed-surgery
Title: Great Practice , responsive, empathetic and
Rating: 5 out of 5
Visited: November 2022
I have had several instances this year to contact this surgery and every time their response has been efficient, empathetic and kind- no more so than during my recent concern where the prompt action of the GP and the kind and empathetic care of the receptionists have helped me through a diagnosis of cancer I have no hesitation in recommending this surgery particularly in the light of the growing demands on their services
GP surgery review: sunny-meed-surgery
Title: Awful!!!
Rating: 1 out of 5
Visited: November 2022
After my parents have been with this practice since 1960 somethg, now in their 80’s my dad in particular very unwell, had to call out the emergency services on Saturday, was told to book a doctors appointment first thing Monday, got an appointment at 3pm with a trainee paramedic as no doctors available, all sick apparently!  My father is very poorly and the service he is being given is appalling he has been unwell for months, this surgery needs to seriously look at the service they provide. I am absolutely shocked and disappointed at this appalling service!!!! They should be ashamed!!!!
GP surgery review: sunny-meed-surgery
Title: Terrible
Rating: 1 out of 5
Visited: November 2022
Terrible service always passing from pillar to post and not bothered about treating the symptoms just the numbers . Been passed from doctor to doctor for years with no avail which lead to self medication . Very unorganised and only care about get through patients rather than attending the actual issues would not recommend to anyone
GP surgery review: sunny-meed-surgery
Title: Lack of compassion
Rating: 1 out of 5
Visited: October 2022
I have been upset by the lack of care and compassion at this surgery. Trying to get through on the phone regularly involves waits for more than an hour. If you happen to fall ill after 3pm you can’t be seen as the booking system closes. It is impossible to get an appointment  with a doctor as paramedics and nurses appear to handle everything. Physicians assistants and paramedics stand in for doctors. Some reception staff are rude and uncaring. I fear for patient safety.
GP surgery review: sunny-meed-surgery
Title: Flu jab
Rating: 5 out of 5
Visited: October 2022
Went for my very first flu jab today. Great experience, efficiently run, hardly any waiting time, staff helpful and friendly. Well done!
GP surgery review: sunny-meed-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
I went for my Flu vaccination and my experience was Excellent and Wonderful. I did not have to wait long, as all very Punctual. All Staff members were very friendly and very Informative. Very, very Happy with the Excellent Service. I Highly Recommend this Surgery.
GP surgery review: sunny-meed-surgery
Title: Excellent
Rating: 5 out of 5
Visited: August 2022
Thankfully, I do not need to contact a GP very often (fingers crossed).  The other day I did.
Whilst it was not a major issue I received prompt treatment and a follow up test.  I arrived to give a sample and had forgotten my glasses!!  The receptionist, however, helped fill in the short form on my behalf.  These little acts of kindness are so important and go a long way to helping one feel cared for.
Whenever I or my husband have had contact with Sunny Meed everyone has shown kindness and caring.
Our thanks to them, especially through these very trying times.
GP surgery review: heathcot-medical-practice
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: February 2022
Defeats the purpose of seeking medical attention when you can't even get an appointment despite repeatedly filling out online forms and telephone calling. Reception repeat the same pointless instructions and don't care. Stay away from this practice!
GP surgery review: heathcot-medical-practice
Title: 'Exceptional Practice'
Rating: 5 out of 5
Visited: February 2022
Heathcot Medical Is a really exceptional practice having good doctors working with them and making care for patients their first concern. Prompt at receiving calls ,establishes and maintains good partnership with patients. We get on the day appointments or can speak with doctor over phone . I would recommend this practice to my friends.
GP surgery review: heathcot-medical-practice
Title: Good Practice
Rating: 4 out of 5
Visited: January 2022
As a family we have always had a very positive experience. The doctors and staff are very courteous and helpful. Personally, my examinations were always thorough and where required I was referred to a specialist promptly. After the specialist scans the doctors called back to run through the results and decide the next course of action.
GP surgery review: heathcot-medical-practice
Title: very bad service
Rating: 1 out of 5
Visited: January 2022
I require a telephone appointment with a doctor, I tried online which I find very confusing, apparently I filled out the wrong form, the administration personnel could not amend my form. I called the surgery for help as an older person I do not understand technology but they insisted that I had to do it online because the doctors insist that is the way it has to be done even though I pointed out that I was unable. I now have to walk into the surgery and hope that the receptionist can do the form for me.
GP surgery review: heathcot-medical-practice
Title: Patient..customer service
Rating: 5 out of 5
Visited: January 2022
Ref: 1238401
I had the pleasure of talking to a doctor yesterday morning about symptoms that in my mind may have been in the long term damaging; but certainly in the short term both uncomfortable and unpleasant.
The doctors manner yesterday morning was reassuring, very thorough and professional .
With a little gentle questioning the doctor was able to understand the issues and explore the solutions with me. At no time did I feel that the doctor was under pressure to hurry the conversation along.
I was promised that my prescription would be sent to the pharmacy that day, and it was.
This was a very positive experience for me. It's very easy to criticise the practice; but in this case it was very reassuring to be dealt with in this manner. 
Thank you very much