janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: west-derby-medical-centre
Title: Postnatal care is awful
Rating: 1 out of 5
Visited: July 2022
While in the practice with my daughter I thought I’d prebook my 6 week postnatal check up with a gp. When the receptionist booked it she said it would be a phone call appointment “due to covid”. This is a pathetic reason to have a telephone appointment given the significance of postnatal depression and possible post birth complications. I wasn’t asked if I’d had a c section or required stitches after birth as surely part of a postnatal check would be to ensure any wounds where healing appropriately. Given covid has been ongoing since March 2020 and life has resumed to normal for close to a year I think the practice need to stop hiding behind the covid excuse for the poor quality service it is providing and reopen all appointments as face to face! I’m sure my postnatal check up in a few weeks will be the biggest waste of time and will just be a tick box exercise!
GP surgery review: west-derby-medical-centre
Title: Frustrating
Rating: 2 out of 5
Visited: July 2022
I received a text from a Practise Doctor requesting that I make a non urgent review with a Practise Nurse. I have spent more than three hours on the phone today without getting through to a human voice. I get through to the automated service which says "to book, cancel, check or change an appointment please use the automated service. On using the automated service and entering the correct details the automated voice then says "you have no appointments booked if you want to check or cancel an appointment" etc and then back to the original automated message with no mention of booking an appointment or changing an appointment. 

On checking the West Derby Medical Centre website it says 'You can book an appointment with the doctors online via the Patient Access system.' but when I access my Patient Access account, I receive the message 'Sorry, your practice does not currently have any appointment slots that can be booked online.' Which again takes me back full circle. Very frustrating. I know it's a very busy practise but modern communication systems could provide a more efficient system. I also have read in other reviews that you are installing a new communications system in September but let's hope there are very few teething problems.
GP surgery review: west-derby-medical-centre
Title: Very badly managed
Rating: 1 out of 5
Visited: July 2022
Phoned the practice, was number 3 in line only to be told when I finally got thru that the systems were down, had need all afternoon!!!! And yet I was in a calling Q for 30 minutes. He insisted they were answering calls I disagree so he hung up on me!!!! Rude
GP surgery review: west-derby-medical-centre
Title: Horrendous service
Rating: 1 out of 5
Visited: July 2022
Horrendous set up for appointments. Tried multiple times in the last week to get an appointment for my 3 week old baby and been told no appointments (once for staff training) despite ringing every morning at 8am. Was told they will be making prebooked appointments from Monday which is a step in the right direction to pre covid set up (although prebooking have been happening already as I’ve been in the waiting room and seen this already happening for select patients). A prebooked appointment for a weeks time won’t stop my newborn from struggling now when we need an appointment!
GP surgery review: west-derby-medical-centre
Title: Impossible to get through and make an appointment
Rating: 2 out of 5
Visited: June 2022
Having tried the APP to book an appointment which said that there were no online appointments available, I have been trying to get through on the phone to make an appointment with the nurse and was on hold for an hour. A recorded message told me I was number 1 in the call queue for over 25 minutes. I eventually had to give up as I am at work and it's not convenient or normal for it to take that long to make an appointment. I understand if you're busy but don't tell me I'm number one in the call queue when it's clearly not true. Maybe give an indication of wait times rather than operate a numerical system that doesn't work? Very frustrating waste of an hour and still no appointment. Like so many others, I will probably soldier on without the help I need until I become more ill and need time off work. The system is broken.
GP surgery review: west-derby-medical-centre
Title: Dreadful appointment system.
Rating: 1 out of 5
Visited: June 2022
Into my second week of trying to get a telephone consultation with this practice. I start Calling just before 8 am get put in a queue then get cut off. Call again to hear continuous engaged signal. When I have managed to speak to a receptionist the appointments have all gone. One morning I was told that people had been queuing outside in the pouring rain for an appointment the receptionist commented that she felt really sorry for them but suggested that this was an option for me.  In the meantime I can't get a repeat prescription for the medication prescribed for me by a consultant at the local hospital. Every time I've tried to complete an online consultation this service has been unavailable. What kind of service is this.
GP surgery review: west-derby-medical-centre
Title: incredible negative inefficient reception staff
Rating: 1 out of 5
Visited: June 2022
i was told to collect a letter from reception today 21st june 2022. firstly on my arrival at approx 17.20 pm i was abruptly told, the admin staff have gone and we don't know where they put their letters. so i said well shouldnt i have been told to call when they are here and how come reception staff don't know where they leave letters.  come back tomorrow i was told but my grandson, who is a patient at the practice needed it today and was told it would be ready today. when i asked for the practice manager i was told, nobody is here and we can't give their name, email address or phone number.  i said well how do i complain if you won't give me details. i was told that i was going to be reported as she didn't like my tone. hmm well i didn't like the couldn't care less attitude. a lady came from the back and asked the receptionist to look in a place at reception, where indeed my letter was, so i said that i would report her for her enefficient attitude and negativity. no wonder this practice gets such a low rating - if you treat patients with a little bit of "let me do my best to help you" rather than "i can't be bothered" then maybe patients would respond accordingly. this practice is let down by its meeters and greeters, i do not understand why people here are paid to do a job and can't be bothered and then wonder why patients might get upset.  especially the "i don't like your attitude" well treat patients with the respect they deserve and perhaps it will continue through. i would not join this practice at any cost - oh and there is no complaints procedure - i was very matter of factly told, if you are not happy then ring the practice in the morning.  i thought, why bother if your is the attitude i can expect.
GP surgery review: the-cedars-medical-centre
Title: Very efficient flu jab
Rating: 5 out of 5
Visited: October 2022
Well organised Saturday session for flu jabs. Plenty of staff and volunteers to help. Easy car parking.
GP surgery review: the-cedars-medical-centre
Title: Great experience
Rating: 5 out of 5
Visited: October 2022
I had a flu jab. The whole experience was efficiently organized and pleasantly and painlessly carried out. Thank you.
GP surgery review: the-cedars-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
It was quick, slick and no waiting.All staff pleasant and helpful.I had no problems after my flu jab.
GP surgery review: the-cedars-medical-centre
Title: Very good and caring practice
Rating: 5 out of 5
Visited: October 2022
Flu jabs for me and my husband.
The queue was moving well and we were In and out in a few minutes.
GP surgery review: the-cedars-medical-centre
Title: Flu jab
Rating: 5 out of 5
Visited: October 2022
What an easy and efficient process.  Hardly any wait, in and out before appointment time . Well done Cedars on  brilliant organisation.
GP surgery review: the-cedars-medical-centre
Title: Friendly, professional and efficient
Rating: 5 out of 5
Visited: October 2022
Nursing and administrative staff were good humoured and very efficient. Very few patients had to wait for their vaccination and most were straight into the clinic and straight out. All in all it was a highly efficient operation to vaccinate nearly 900 patients on a Saturday morning.
GP surgery review: the-cedars-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Very quick and efficient organisation of vaccinating a lot of patients in a short time. I was out of the surgery before my appointment time.
GP surgery review: the-cedars-medical-centre
Title: Flu jab
Rating: 5 out of 5
Visited: October 2022
Excellent. Very well organized. Very friendly staff. Operated very efficiently. Everything ran very smoothly.
GP surgery review: the-cedars-medical-centre
Title: Quite good practice
Rating: 4 out of 5
Visited: October 2022
On the whole quite satisfied with the practice they are good at day to day administration and routine checks , not so good where doctors need to follow up more serious ailments . It’s hard to see the same doctor as most of them only work 2 to 4 days a week or they are just temporary doctors, therefore no continuity of care.
GP surgery review: the-cedars-medical-centre
Title: Efficient
Rating: 5 out of 5
Visited: October 2022
Well organised, didn't have to wait. Long queue but efficiently managed,painless ,in and out in no time.
GP surgery review: roby-medical-centre
Title: Caring and kind staff
Rating: 5 out of 5
Visited: February 2023
I’ve seen many changes in the practice since the changes of owners however the changes are refreshing and exactly what is needed in the NHS. All the staff are caring and kind and nothing seems to be too much for this practice. 
Service really is delivered with a smile and it’s genuine
GP surgery review: roby-medical-centre
Title: Like stepping back in time!
Rating: 5 out of 5
Visited: February 2023
As soon as you walk in to the surgery you are greeted with a smile and asked how they can help. You can even now book an appointment in advance as well as ringing at 8am if it is an emergency. Since the new team took over I honestly cannot say they have let either myself or husband down with the care we have received. Also I have been invited to every ppi meeting to be kept up to date with all the information as to where and what the practice is up to after a very difficult start. To be honest I never knew anything about a ppi group until this team of professionals took oner. I find it so gratifying to be spoken to at these meetings and kept up to date and given the chance to speak on any issues. Not only would I recommend this surgery I already have. I would follow this surgery in the future no matter where they eventually settle as all I have received is a service where I am welcomed and supported in any way that is needed. Every issue I have ever brought up has been acted upon immediately in a courteous, timely manner. It treats me as a patient and not a nuisance.
GP surgery review: roby-medical-centre
Title: Amazing service and with a smile
Rating: 5 out of 5
Visited: February 2023
I joined this practice last year and until recently have not needed to use the practice. I have unfortunately needed to attend the practice several times in the month of February due to an ongoing and quickly changing health problem.  I have rang on the day and been able to have a face to face appointment and also book in advance. I had some urgent results returned and had a telephone call, due to my specific needs and feeling a bit overwhelmed I was then invited to the practice to discuss further and offered more reassurance.  4 face to face appointments in one week! 

On joining I had a new patient review and I’ve seen several members of the team all of whom I have to say are professional, polite and most importantly make you feel listened to. Plus the reception staff are friendly and you can even have a little joke with them. 

The nhs is getting a lot of bad hype at the minute
but we all need to remember the small local practices who work tirelessly everyday for the local patients and fight to keep the practice owned by local people  that want to do the right thing by the patients. 
The only ask I have is  can we have a television in the waiting room, it’s always nice to have something to watch? 
The training doctors are very nice and I’ve seen one of them twice they have lots of time for me and it was nice to hear someone else on the waiting room saying how much the practice has changed and improved. 
Well done team  Roby it is a pleasure to be your patient and I proudly tell everyone that you’re my doctors and you’re doing such good things  for the patients. 
If you need a GP practice I recommend this one.
GP surgery review: roby-medical-centre
Title: Recent meeting
Rating: 5 out of 5
Visited: February 2023
The meeting was very informative 
The move to Gresford would have been ideal but under the circumstances you have made the correct decision 
We are entirely happy with the practice and wish you all well for the future
Kind regards 
Elizabeth and Brian
GP surgery review: roby-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
VERY satisfied as to how quick my appointment was available when I called (next day). I felt at ease when examined - discussed meds and was well informed about my condition.  Will be referred to hospital.
GP surgery review: roby-medical-centre
Title: Happy New Patient
Rating: 5 out of 5
Visited: January 2023
I have recently registered me and my son at the practice. I am so happy I made the move all staff are very helpful, I have managed to book appointments when needed for my son. I have seen 2 of doctors on separate occasions both are very thorough. I highly recommend this practice.
GP surgery review: roby-medical-centre
Title: A practice run properly!
Rating: 5 out of 5
Visited: January 2023
I registered with Roby after one of my friends recommended them and I am so pleased I took their advice. This is a very well run practice, the staff are helpful and go the extra mile to help you. I was able to phone up in the morning and get a face to face appointment with a GP the same day - something I've not been able to do for years with my old practice. The GP was very caring and took the time to go through everything I needed. I couldn't be more grateful to them and would recommend anyone to register with Roby Medical Centre.
GP surgery review: roby-medical-centre
Title: Wonderful Practice
Rating: 5 out of 5
Visited: January 2023
Just a short message to say how wonderful this practice is. I have recently registered here since not being happy with my old practice and I am very impressed with how well it is run and the levels of service and care it provides. All of the staff are friendly and helpful and there are a choice of clinicians available to book appointments with, all available short notice and plenty of face to face appointments. I couldn't rate this practice more highly and will recommend them to my friends and family. Thank you to all the staff.
GP surgery review: roby-medical-centre
Title: Great practice, plenty of appointments
Rating: 5 out of 5
Visited: January 2023
Roby Medical Centre has been consistently impressive with its level of care and delivery of services. There are always appointments available, all face to face if you want one, and you can even get one the same day most of the time. With the current situation of primary care across the NHS it’s very refreshing to find a practice going the extra mile for its patients to ensure they receive the best care available. I would recommend the practice to anyone looking to join.
GP surgery review: fir-park-medical-centre
Title: Great practice.
Rating: 5 out of 5
Visited: December 2022
Fir Park is a fantastic practice with friendly staff. The Doctors are fantastic and very understanding. The reception team are second to none and will go out to their way to help you.
GP surgery review: fir-park-medical-centre
Title: Caring practice
Rating: 5 out of 5
Visited: December 2022
Seen to on time with a very knowledgeable practitioner who answered all the questions I asked and dealt with me with great empathy and set my mind at rest discussing the medication I am on and assured me that this is the correct medication for me
GP surgery review: fir-park-medical-centre
Title: High Risk Patients
Rating: 3 out of 5
Visited: December 2022
I phoned Mon 12/2/2022 spot on 8-00am 7 seconds after 8-00am the practise phone engaged. I continued non-stop 24 times same response.  when I finally got through, I explained my trachea inflamed I have temperature.  I am on extreme high risk with Lymphoma cancer/bronchiectasis of the lungs.  I had nigh on 5 mths with pneumonia and haemophilus flu bacteria consolidated in the airways in 2017.  The respiratory consultants have expressed I should be issued 10/14 days antibiotics.   I was told no appointments etc left call tomorrow, I explained my situation how frightened I am of pneumonia.  I find the stress and anxiety I get phoning the surgery knowing the experience you face.  I tried my best to get them to accept my call for a call back from a Dr on 2/12/2022.  It was suggested I call 111 or go to the drop in.  The drop in congested bearing in mind my immune system is compromised. I have experienced it once didn't get past the nurse to see the Dr.  I was sent away.  I went straight to the A&E at Whiston after the Xray showed I had pneumonia.  It did not instill me with any confidence.  I was offered by the surgery and I have taken an appointment for 7-30pm on Friday at the local clinic Highfield with a locum.  I accepted it out of desperation.  I have to go out in these freezing conditions, I am 74.  My cousin who is high risk, her GPs in Runcorn when the reception logs in to your name your name comes up in Red to identify your medical status of high risk and you should have a call back from a GP Clinician Nurse. I can only assume they do not have this system at Fir Park Medical. I know surgeries are busy but pre covid you could get a call back from a GP what has changed that has caused this situation.
GP surgery review: fir-park-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2022
Excellent practice always friendly and helpful go about and beyond to help patience can't ask for better service
GP surgery review: fir-park-medical-centre
Title: Great surgery
Rating: 5 out of 5
Visited: November 2022
Whenever I need to go in, the staff are always very supportive. A friendly,warm environment where you are listened to carefully.
GP surgery review: fir-park-medical-centre
Title: Dire service
Rating: 1 out of 5
Visited: September 2022
After having a E consult with a Doctor who said was not qualified to do the treatment  I require, another E consult was arranged 8 days later and I was not even told the date or time it was only looking on patient access site I found out about it.
Made sure I had my phone with me all day and received no call from the Doctor.
That was the 23rd of September and after speaking with a receptionist was told it was only a courtesy appointment, not sure what that means.
After calling several times I’m still waiting and it’s now the 10th of October. Nearly four weeks and still not even seen a Doctor. Dire service and not acceptable.
GP surgery review: fir-park-medical-centre
Title: Appalling gatekeeping by the reception staff
Rating: 1 out of 5
Visited: September 2022
Attempted to pre book an appointment for my child who is experiencing mental health issues. The receptionist refused to either book an appointment or refer my child on for triage insisting I call at 8 in the morning. If I call at 8 and have to take my child out of school unannounced on the day this will cause them further distress and anxiety. The reason I wanted to pre book an appointment was to avoid  causing additional distress to a vulnerable young person. I would have hoped the surgery would have placed safeguarding over blind adherence to arbitrary rules.
GP surgery review: fir-park-medical-centre
Title: Results and follow ups
Rating: 1 out of 5
Visited: August 2022
Young daughter sent for tests, call up 3 days later and still sat there waiting for a Dr to review. Told could take 7 days??? Dont know what is going on with this Drs anymore, 100+ times to get through, no appointments, e-consultant up to 14 days to respond and to top it off if Dr calls you back and you miss call thats it your traige appointment has gone. Taking this further as not service is terribile.
GP surgery review: fir-park-medical-centre
Title: Great Doctor
Rating: 3 out of 5
Visited: August 2022
We were pleasantly surprised to get a face to face appointment with the doctor. Very limited experience of doctor’s surgery due to family having general excellent health. Good advice and treatment from the GP. Experience was soured by a very rude receptionist that made us feel uncomfortable and we left feeling dissatisfied and unsure how to proceed, did not feel we could ask the receptionist as manner was abrupt. The front of house face of the practice is so important due to patients feeling anxious, particularly if they are unused to visiting the doctor’s surgery. We could not fault the consultation with the GP. I rarely, almost never, leave feedback but feel I have to on this  occasion.
GP surgery review: fir-park-medical-centre
Title: Don't waste your time for the looks.
Rating: 1 out of 5
Visited: August 2022
You never get to see your doctor,plenty of students or young doctors that do a lot of listening, then leave the room to ask the advice of an experienced medic. I really thought I had a doctor that cared when I needed help, but then it went downhill, and I get to be the one to tell the inexperienced person what they should do. I'm looking to change for someone to help me, and it may be the best looking surgery, but I need help , not a beautiful looking medical centre.
GP surgery review: stamford-house
Title: Had fun
Rating: 5 out of 5
Visited: May 2022
Just had a vasectomy. I was nervous about it. The staff were lovely. Dr knew his stuff and worked his magic. I would recommend here to anyone getting it done.
GP surgery review: bolton-medical-centre
Title: Friendly & Professional
Rating: 4 out of 5
Visited: May 2022
I had my annual carers review today and all the staff from the receptionist to the health care professional who undertook my review were extremely helpful, friendly and professional.
GP surgery review: bolton-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: May 2022
Had blood test today, receptionist and health care assistant both very friendly. HCA made me feel at ease and reassuring as i am rather nervous when giving blood.
GP surgery review: bolton-medical-centre
Title: Nurse appt
Rating: 3 out of 5
Visited: May 2022
Very easy to get a nurse appt , she was extremely helpful( tried writing review with her name but won't let me) Very supportive and reassuring. Only nice thing about this surgery. No one picks up telephone at 8am when u want to book an appt. Then after that no appt left. Waiting around weeks to doc appt. No face to face appts available ever.
GP surgery review: bolton-medical-centre
Title: Awesome HCA
Rating: 5 out of 5
Visited: May 2022
The HCA was very welcoming, she listened to my fear of needles. She was extremely gentle. Thank you.
GP surgery review: bolton-medical-centre
Title: Very good HCA
Rating: 4 out of 5
Visited: May 2022
Had 2nd blood test in 3 days and always have trouble with my veins so reluctantly the HCA had to use the same vein which was already showing a bruise. She was very careful and hardly felt it at all.
GP surgery review: bolton-medical-centre
Title: Great practise
Rating: 5 out of 5
Visited: May 2022
appoint with physiotherapist today,,v kind& helpfull,,,,n devoted with hos profession..highly  recomended…staff also v co-operative,,,,Thank you