janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: lea-vale-medical-practice
Title: Difficult to obtain an appointment
Rating: 2 out of 5
Visited: October 2022
The surgery called  (on landline) to make an appointment for my son who was at work (he has regular blood test for his condition) . He does Not have a mobile (only the land line) and is not conversant with technology (eg online etc) . I answered the call and said he was at work but that his days off were Monday and Wednesday so if they could note this and call on those days. The receptionist said she would note this.  She said for him to call the surgery but the queues are long even early in the morning and it is near impossible to get through.  Not everyone has a mobile or access or the ability to use online forms.  I appreciate that this is the way doctors are working these days but there are some it does not suit. 

Reference another issue.
Some time ago (not related to my sons call from the surgery) after waiting in a queue for 57 minutes I was told that I had to fill in a form to get an appointment.  Why is this not made clear on the website or on a voice message when you call?  For example a voice message could state if you require an appointment  and have access and ability to go online please fill in a form on the website.

This would cut the wait time down considerably 

I did go online and the form was quite long winded to fill in. 

I did eventually get a telephone appointment but I wanted to see a doctor.
GP surgery review: lea-vale-medical-practice
Title: Dedicated to avoiding caring for patients
Rating: 1 out of 5
Visited: October 2022
Mixed experience when I and family members have seen doctors, sometimes ok and sometimes dismissive. But the biggest problem is the receptionist process, the system seems designed to stop you seeing a doctor. Receptionists hang up the phone after you've been on hold forever, recorded messages tell you specific times to call and then there is no answer at those times, receptionists deny receiving test results when the hospital say they've been sent to GP surgery (this has happened multiple times). Worst of all is receptionists without medical training asking personal medical questions on the phone or in the waiting room when you should be able to discuss those questions with the doctor you are registered with. When you eventually get through on the phone the receptionists will find absolutely any excuse to not let you see a doctor. The supposed 'system' for booking appointments frequently changes so you are always told you're doing something wrong. The whole practice seems set up to deny access to medical care while pretending that it's the patient's fault for not navigating the impossible gatekeeping process. Find another practice if you can.
GP surgery review: lea-vale-medical-practice
Title: Unbelievably Bad
Rating: 1 out of 5
Visited: September 2022
Twice my elderly mother has ended up in hospital because of the negligence of this practice, and even now after promising to have regular reviews of her serious condition, we haven't heard a word since she was released from hospital 3 months ago ????? She is now deteriorating again, and you can't speak to anyone, when you call you cannot get through. When you do no doctors are available, and after begging to get a doctor to telephone. Nobody calls , i am at my wits end, and all i see is my mother ending up in hospital again because this practice is incapable of dealing with their clients. They even have a branch at BUshmead luton that does not even have doctors on site most of the time
GP surgery review: lea-vale-medical-practice
Title: Worst service
Rating: 1 out of 5
Visited: August 2022
rude staff, called for my elderly father for the prescription which sent by hospital to GP. hospita got automated email confirmation that email received by GP but GP's staff told me that i have to call again and tell them to send me on my personal email and then i have to forward to GP. there is no difference if i sent email to GP or hospital send direct to GP. its really frustrated.
GP surgery review: flitwick-surgery
Title: Poor communication
Rating: 1 out of 5
Visited: October 2023
I had a short phone call with a practice nurse who was very eager to get off of the phone even though I was asking relevant questions regarding my pill review. I felt very dismissed and felt I was not listened too. This is very upsetting as pill reviews are only offered yearly and the questions I wanted to ask and the support and guidance I wanted was not provided. When asking questions they were not answered and dismissed straight away. This is not working under the NMC code of conduct of prioritising people or effective practice!
GP surgery review: flitwick-surgery
Title: Experience of Triage system
Rating: 5 out of 5
Visited: May 2023
Filled a online triage request at 08.20. By 08.40 the duty doctor had assessed that a face to face appointment with a GP was required and had been booked. 08.45 reception calls to enquire if the appointment time was OK. 10.00 had been seen by the GP and was leaving the surgery. 
What a wonderful service. 5 stars to Flitwick Surgery.
GP surgery review: flitwick-surgery
Title: Thanks
Rating: 4 out of 5
Visited: March 2023
Many thanks to the paramedic, doctor and receptionist for my excellent care on Thursday.
No fun not being able to breathe but the care was excellent 
Thank you all
GP surgery review: flitwick-surgery
Title: Great new system
Rating: 5 out of 5
Visited: March 2023
New system now in place. I filled in an online form, had a reply within 30 mins advising me to contact eye clinic with details and then advice received by end of the day after speaking to optometrist . Easy system and didn’t have to wait on the phone for ages.
GP surgery review: flitwick-surgery
Title: New triage appointment service
Rating: 5 out of 5
Visited: January 2023
Extremely pleased with the new appointment system implemented on 26th January!! I went to the pharmacy about my condition and was advised to see my GP, so on 31/01/23 in the afternoon, just after 1pm; I filled out a form online about my problem and submitted a photo to the surgery. Within less than half an hour, I received a text confirming that I needed a face to face appointment and that one had been made for me the very same afternoon at 4.25pm! I was seen by lovely GP, given a prescription sent to Highlands pharmacy; next door. All done and dusted in a matter of hours. I was very grateful to have been dealt with so quickly and efficiently, just felt I had to take the time and write a review for a place which has received very negative comments and feedback from patients.
GP surgery review: flitwick-surgery
Title: How many blood test results do they need?
Rating: 2 out of 5
Visited: December 2022
I had some blood tests done for the standard checks. The 1st set came back with statins apparently boarder line. I was asked to repeat the blood test. I did so and again was advised that some results were "boarder line". I was asked to repeat the test again for the 3rd time. I did so and called today, only to be told I have to repeat the test (4th time) as some results are "boarder line"

I give up. How many sets of results do they need to make a decision? This entire blood sucking exercise is stuck in a never ending loop. I guarantee that the 4th set of results will come back and I will again be asked to repeat the blood test. Unbelievable.
GP surgery review: flitwick-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
Great practice good staff able to work under pressure goodput information on data base willing help people with disabilities all round good team credit to NHS keep up the good work thank you for all your help, Ian
GP surgery review: flitwick-surgery
Title: GP appointment rationing
Rating: 1 out of 5
Visited: September 2022
This surgery rations appointments by only doing on-the-day appointments. Despite, hitting speed-dial promptly at 8.00am over 100 times on each of 3 consecutive days I never got through in time to catch one of the day’s quota.  And this despite having been asked by the surgery to make the appointment with a GP. The web-site suggests on-line booking is possible or suggests times for calling for non-urgent appointments. No doubt this is for the benefit of official eyes looking at the web site. The actual practice is once the day’s appointments are gone you will not get to see a GP that day or any other.  Oh, and if you happen to work away from the local area hope you have a sympathetic boss as you will be late to work a lot as you try, and usually fail, to get through successfully
GP surgery review: flitwick-surgery
Title: Surgery Dispensary Admin
Rating: 3 out of 5
Visited: February 2022
I feel  the front line customer facing team in the surgery dispensary  require possible  on going customer service training - On occasions they have been quite curt and  although   the majority of patients are also employed in job roles ,  they are under the assumption that patients are able to make  trips to solve   issues , that on occasions maybe a   possible dispensary  admin oversight  - A little more politeness   make everyone's day a little more smoother
GP surgery review: marston-forest-healthcare
Title: Terrible Patient Care and Service
Rating: 1 out of 5
Visited: August 2022
For weeks, I have been running the 8.30 am lottery of trying to get an appointment with a GP at the Cranfield Surgery for a new asthma inhaler. Each time I call, I am immediately cut off. Today, after retrying 8 times, I end up number 25 in the call queue. When I get an answer, I am told there are no appointments left. I explain I have been trying unsuccessfully for weeks to get an appointment for a new inhaler and I am desperate. I just need to speak to a GP very briefly to get a new prescription. Again, I am told there are no appointments today and am offered one in a weeks time. I explain that I am out of the Country on holiday next week and I need it before then. I am told that my only option is to go to a walk in Centre. The appointment system and the total lack of empathy and flexibility at this surgery is appalling. I am a very infrequent user of the GP service, but I feel continually let down by this practice. I don't blame the staff, who are doing their best, but this really is a totally inadequate practice and it needs some serious reform to provide any kind of service to the local community.
GP surgery review: bute-house-medical-centre
Title: Impossible to see a doctor
Rating: 2 out of 5
Visited: May 2023
The last three times I have tried to call at 8:30 I have sat in hold for at least an hour and a half, just to be told all the appointments have gone. Call back tomorrow and try again. I can't do this everyday as I work. Twice I have tried to get my very unwell child seen, but no. It was more acceptable for them that I call 111 and take him to St. Albans at 11:30pm to be seen. Routine appointment, can see you in a month. Just as well it's not for abnormal lumps or other worrying things. However, copious messages and emails I get sent inviting me to wellwoman clinics, health check clinics, flu jabs, etc. I wonder if so much of the time the doctors have free to run these clinics but not see ill patients is to do with additional funding. It was never like this before, over twenty years a patient here and have never felt so let down.
GP surgery review: bute-house-medical-centre
Title: Excellent clinic
Rating: 5 out of 5
Visited: November 2022
For the first time in a few years I met such Professionals in GP.  The doctor was very nice, he had time to talk, explain, advise, the nurses the same and the reception staff is also very nice.
GP surgery review: bute-house-medical-centre
Title: Worse experience every time I visit
Rating: 1 out of 5
Visited: February 2022
They don’t even deserve one star.
I had appointment and went there to attend it. Been told by reception that I’m next. I waited 50 minutes, but nothing or haven’t been called by doctor. Went to reception and asked them how long it will be more as it’s been 50 minutes. They said oh sorry doctor can’t see you today as he has an emergency. Understand as any one can have any emergency but atleast let patient know so no need to wait for 50 minutes. And worse thing monomer bother to informed me unless I went to reception. I was the only one person sitting in waiting area so how hard is to inform. Very unprofessional staff. This should get close. I had few time issue here but now it’s more then what I could bear it. So decided to leave feedback today. Just seen that they got one star rating and the reason is understandable bcoz they don’t deserve one star even.
GP surgery review: bute-house-medical-centre
Title: Pro-active practice
Rating: 5 out of 5
Visited: January 2022
I find Bute House surgery, professional, understanding, friendly and pro-active in health care and support of patients.  Demands on the NHS are acute but Bute House staff really do show a level of care to be commended. Thank you.
GP surgery review: bute-house-medical-centre
Title: Very responsive to online non urgent messaging system.
Rating: 4 out of 5
Visited: January 2022
I sent a message on Sunday eve and received a call back at 10.30 on Monday morning. A comprehensive conversation resulted in me being given a phone appt for the following day. Very good service on this occasion.
GP surgery review: dr-whm-matta's-practice
Title: Outstanding
Rating: 5 out of 5
Visited: March 2023
Had a morning telephone consultation booked but due to an admin error didn't get to speak to the GP. Called the surgery, helpful receptionist rectified the error, received a call from the doctor for the telephone consultation at approx 7pm that same day. Understand the pressures general practice is under so this was unexpected - GPs and their teams are human beings too and need to go home to rest after a day of working in a pressurised, hectic environment. People need to stop knocking GPs. They want to help us patients but structural NHS problems and systems get in the way of them being able to do that. Sincerely grateful for the above and beyond service provided by my practice.  Thank you Leagrave Surgery.
GP surgery review: dr-whm-matta's-practice
Title: Went the extra mile
Rating: 5 out of 5
Visited: December 2022
This week there has been a lot of press about child deaths due to strep A and there have been cases of scarlet fever at my child’s school. When my daughter woke with a painful and red sore throat and a flushed face, I was very anxious. I called the surgery and there were no appointments and I asked could I email a picture, within the hour the receptionist called me to say she would pass it to the GP and I later got a call and a face to face appointment for my daughter. We are quick to criticise GP’s but today I experienced excellent and caring service, even though it meant a large workload for the doctor. Despite it being a long working day for him, he treated us with great care and friendliness. Just to add that the surgery have improved their phone system, you can ask for a callback without losing the place in the queue, this is a fantastic and patient focussed improvement that more NHS services should implement.
GP surgery review: dr-whm-matta's-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Works well, obviously there are no unlimited appointments because this is the real world. I've been registered with this practice for approx. 15 years, never had any major issues. Only once I had to call back 2/3 days to get an appointment but considering how many patients they have - this is not the practices fault. I have the ability to book in advance which is not something that is available in other surgeries. I have recommended this practice to family who have joined and also have many positive comments to make compared to their previous practice. Overall a great GP practice
GP surgery review: dr-whm-matta's-practice
Title: Getting worse
Rating: 1 out of 5
Visited: March 2022
I have been registered here over 25 years , and have to say that that the practice has materially worsened in the last 12 months. It was poor even before COVID, but now its significantly worse. Huge waiting times on telephone lines , unable to book appointments in person , telephone or online , even then it's only for a telephone call ( how can you diagnose for example tonsils, chest infection or skin cancer without a physical  examination or seeing it ? ) rather than a face to face. If they have to then see you ( nearly always ) ,  you have to try and book again using the same broken system, which ends up being another delay - why take up  two appointment slots  , just book  a face to face to start   . 5 doctors, but none seem to be at the practice or don't come in regularly   ,  they don't call you with test results ( so then subsequent  treatments delayed ) , poor telephone manner / impolite reception staff and regularly get prescriptions wrong even after going in to explain in person  and in writing multiple times  . Even the local pharmacy who deals with them has mentioned this. It is simply not working , which is why everyone then goes to 111 or A & E , and a lot of elderly patients  have simply given up .
GP surgery review: drs-mirza-sukhani-&-partners
Title: no sense of sticking to their 'word' or verbal agreements
Rating: 1 out of 5
Visited: December 2022
I've had nothing but bad experience at this place along with family members from elder generations too, I took it personal when I logged a call via 111 and they still showed no care or sense of loyalty to their own words of "we will call before 1pm" it then turned to 2pm and now I find myself caller number 1 in the queue for the past 7 minutes as if they've seen my number calling again and purposely left me aside on hold for their own amusement purposes, I would never recommend this surgery to anyone who has family member history in terms of any of your family members suffering from any health issues and the surgery then ignoring those types of people or any relation of those people as a means of getting their own back, this is how I'm left feeling with my personal and hearing from elder generations experience of the health care they provide here, will be changing asap as I lay here struggling to walk in hope of medical advise on how long recovery may take but they have advised the number on the system was incorrect even though I had given the new number both on online NHS report and via phone call so twice the correct number was given and yet they just refer to old system numbers they've not put the effort in to change or realise they are calling the wrong number in the first place, the best I'm left with is I've now spoken to the someone who has taken the new number down at the surgery and I'm left with 'the doctor will call you so now I'm left bedbound awaiting a call in hope to atleast be told "you will need to rest until the back pain goes" but will await the phone call before I can even say that much in regards to how I feel about this gp considering all the personal experiences over the years
GP surgery review: drs-mirza-sukhani-&-partners
Title: Extremely disappointed
Rating: 1 out of 5
Visited: January 2022
I tried to book an emergency appointment after receiving my MRI report, all I got in reply after waiting 40 minutes on the phone, We have no available appointments today 
I said please book me for Monday, 
Reply from receptionist. Call Monday 
Terible
GP surgery review: lister-house-surgery
Title: Continuous Terrible service
Rating: 1 out of 5
Visited: November 2023
Trying to contact this surgery is a sham, especially for an appointment, the standard of service supplied has consistently dropped since lockdown, when or if you finally get an appointment the service in general is quite efficient, if I was to pay  for this service I would definitely expect a better  quality, Oh wait I do and have done all my working life, do I feel as though I’m getting value for money No,not sure what other surgeries are like but would definitely advise anyone looking for a new Doctors surgery give this one a miss
GP surgery review: lister-house-surgery
Title: Great practise and care delivered
Rating: 4 out of 5
Visited: June 2023
Doctor was very nice and reassuring, explained clearly and provided great advice, listened to what I had to say and was friendly.
GP surgery review: lister-house-surgery
Title: Poor service as per usual Lister House surgery Luton
Rating: 3 out of 5
Visited: June 2023
Called the surgery requesting an appointment with a GP as I suspect I have symptoms of a urine infection, waited 30mins to get through, to then be told there are no appointments available and advised by receptionist to contact NHS 111 who managed to get me booked in for a telephone consultation with a GP at my surgery. Waited around for a call back, no scheduled time provided. Eventually received a call mid day and advised by a GP that a urine sample is required and i need to come in. Attended the surgery and the reception staff seemed very confused and lost, I had to repeat myself twice (explaining why i have had to come in). System down and unable to obtain my details. Had to leave details on a piece of paper and contact number with urine sample. Awaiting further contact. Meanwhile, in severe pain waiting around for an outcome. The whole process is just a faff and time consuming. I could have simply been offered an appointment on the day but had to go through NHS 111 to get one. Furthermore, I am still waiting for contact and in alot of pain. With all due respect had this been another patient that has significant health needs it wouldn't suprise me if they drop dead in the time it takes to receive any support. Disgusting service!
GP surgery review: lister-house-surgery
Title: Going the extra mile
Rating: 5 out of 5
Visited: August 2022
On Visiting the practice this morning the receptionist went out of her way to ensure that I could get the medication that was needed would like to say a big thank you
GP surgery review: lister-house-surgery
Title: Poor leadership and practice
Rating: 1 out of 5
Visited: March 2022
This was genuinely once the best surgery in Luton but the standard of support for patients and lack of care is astonishing. I've read the last CQC report and I genuinely fail to see how the inspectors came to the conclusion that it was providing safe practice. How many patients did they speak to. It is impossible to get an appointment, the doctors appear to be working part time and are hardly available and the communications is poor. I can't see how the surgery is taking onboard the recommendation to improve the telephone appointment system. It has got worse. The governance and leaders need to be held to account because patients deserve better.
GP surgery review: lister-house-surgery
Title: Get out while you can
Rating: 1 out of 5
Visited: March 2022
Recently our elderly mum has been poorly and after a stay in hospital tried getting through to sort out her medication, informed doctor wasn’t available. Put  through to prescription officer explained the issues , was told she would see if the doctor could sort the medication out for the next day , promised to call me back to confirm  That was last Fri , still waiting . Mum has now left them for another practice as not only is it difficult to speak with someone or get an appointment, they have added not returning calls to their repertoire of indifference.
GP surgery review: sundon-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
I contacted the surgery yesterday as my husband is unwell and unfortunately, due to his condition, he is unable to attend the surgery himself. The response from them was immediate and very helpful. One of the doctors visited us today and was so kind and professional. I am very impressed with the Sundon Medical Centre.