janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: vassall-medical-centre
Title: A life saving practice..
Rating: 5 out of 5
Visited: July 2023
I found myself in a scary situation due to injuries to my legs stopping me going to work, whilst thinking I was not entitled to any type of government benefits because I am self employed. My savings were going down fast paying the rent, bills etc, and the injuries require operating on before I can walk again and return to work. I feared that I would be made homeless with no phone, no means of contact and loosing my life’s belongings. I wrote to my GP for help, he phoned me the next day and guided me In a direction where I managed to get much needed financial help via Citizen Advice. I am eternally grateful to my GP and Vassall Medical Centre.
GP surgery review: vassall-medical-centre
Title: Vassall Road Practice; there when I’ve needed them most
Rating: 5 out of 5
Visited: January 2023
Unfortunately since lockdown, I have needed more health support.  The Vassall Road Medical Centre have been truly amazing.  

The team have guided me through each twist and turn, and made sure I was always part of my care plan.  Regular appointments were set, to ensure I could check in, to say how I was doing, and there was never a moment I felt I was being a bother.  

I’ve always felt very comfortable with the team, but these last nine months, they have pulled out all the stops, identifying I was in crisis, and needing specialised help.  

As far as ‘going above and beyond’, the only thing I can say is, they went even further.  The team made sure I was supported through a very difficult time, with multiple external influences having a severe negative effect on my mental health.
GP surgery review: vassall-medical-centre
Title: Top Practice
Rating: 5 out of 5
Visited: February 2022
Fantastic practice, best in the area. Live in development nearby and always recommend others to register here. Easy to get an appointment and the Doctors always take the time to listen. I have seen Dr Patel and Dr Malik and they have always been friendly!
GP surgery review: vassall-medical-centre
Title: Above and beyond.
Rating: 5 out of 5
Visited: January 2022
The Doctors, Nurses, Receptionists and everyone behind the scenes go above and beyond to find the right care for their patients.

Vassall Medical Centre is by far the most reliable and competent GP practice in the area. 

Thank you :)
GP surgery review: barnard-medical-group
Title: Excellent service
Rating: 5 out of 5
Visited: October 2023
Had an appointment for a ultrasound for AAA
Had read reviews as this is not my GP practice but they do the ultrasound in this area. I couldn’t fault the service or the staff. The receptionist was polite and helpful and the lady who done my scan was absolutely brilliant, kind and informative.Thank you
GP surgery review: barnard-medical-group
Title: Poor service
Rating: 2 out of 5
Visited: February 2023
Incompetent and unhelpful staff - still waiting for a prescription ten days after requesting it and simply told to come back another day even though I've run out of the medication.
GP surgery review: barnard-medical-group
Title: Rapid Decline
Rating: 1 out of 5
Visited: November 2022
What has happened..?
Dreadful, Reception at Barnard swing from the few very nice and helpful to so rude surprised the practice tolerates and doesnt address. Accessibility to appointments advice from Practice, go to urgent care.  There are some lovely doctors and also very abrupt and rude Doctor. The decline is rapid with little address. Shocked,  AE have to accept all patients that cannot get appointments. Very sad. Never do I attend AE and have had too because of this decline in care and service
GP surgery review: barnard-medical-group
Title: Quick Efficient Professional Service
Rating: 5 out of 5
Visited: August 2022
Waited less than two weeks for a routine appointment, reception staff always helpful and friendly. The Dr was fabulous, upbeat, professional, understood my concerns and provided prescription, bloods, scans, tests whilst there, hospital appointments arrived within two days - Thank you to the practice and NHS❤️
GP surgery review: barnard-medical-group
Title: Serious decline in this Surgery
Rating: 1 out of 5
Visited: August 2022
When I first registered with this surgery approximately 10 years ago I was very I!pressed with the service they provided. I now feel as if the doctors can't be bothered to help patients and are often very dismissive. Some 
Receptionists are really helpful others range from can't be bothered to downright rude. Waiting times for appointments are unacceptable. Even when your doctor tells you to make an appointment for 2 weeks time was told to call at 8am next day for a routine appointment.
GP surgery review: barnard-medical-group
Title: Rude and unhelpful receptionists
Rating: 1 out of 5
Visited: January 2022
The Dr's here are amazing, however it never ceases to amaze me how unhelpful the receptionists are.  Everytime I come off the phone from them I feel frustrated and stressed. Please....if you dont like dealing with people or you're not enjoying your job then get another one !!  otherwise please provide the level of customer service that your patients, especially the frail ones deserve.  You're really letting the side down !!
GP surgery review: sidcup-medical-centre
Title: awful.
Rating: 1 out of 5
Visited: August 2023
Have been with Thanet rd surgery for 52 years,we have now gone to another practise. Thanet road was a good surgery till it was taken over by Sidcup medical, trying to get your repeat medication is a nightmare, i have been given some other patients medication with the same name as me but all my details on the meds..Never answer phones or cut off,please do not tell us to speak to practise manager as we have done that,do not get back to you.I would like to thank the past staff from Thanet road as they were great.
GP surgery review: sidcup-medical-centre
Title: So bad it's a joke
Rating: 1 out of 5
Visited: June 2023
Have tried for several days to get a shingles vaccination. Can't make a booking on the website. The advice is to call the surgery. I have tried calling several times but nobody answers or you get told they are very busy and terminate the call. Other than that I cannot comment on the service as there is no service.
GP surgery review: sidcup-medical-centre
Title: Diabolically poor practice
Rating: 5 out of 5
Visited: December 2022
Never give appts, overload our hospitals due to a shoddy triage system, completely lacking in patient care or customer service. All call handlers are rude, unhelpful and hold no empathy.
I wouldn't recommend anyone ever sign up to this surgery
GP surgery review: sidcup-medical-centre
Title: Awful Reception
Rating: 1 out of 5
Visited: December 2022
In this GP practice, the Doctors are great! The staff and receptionists (except one or two) including the practice manager needs to be replaced or needs full training. The receptionist has no patience whatsoever they reply before the patient finishes their sentence. If you call a different receptionist for a particular problem everyone will give you different advice, which shows there is no unique system of working. If you ask the receptionist to get a call back from the practice manager she never even bothers to call back. This review I'm giving after 4 years of my experience.
GP surgery review: sidcup-medical-centre
Title: Dire
Rating: 1 out of 5
Visited: December 2022
Dreadful service. My current complaint is that after a telephone appointment last week, my prescription was meant to be phoned thorugh to the pharmacy. By Saturday morning, the pharmacy hadn't received it. I tried phoning the surgery this morning but after over half an hour on hold, I had to go and do my job. I go to the pharmacy this afternoon; still no prescription. I have just had to sit on the phone for 47 minutes to wait for my call to be answered, to be told that someone will phone the prescription through tonight. This isn't the first time a prescription should have been sent through but I have ended up having to chase it. Such a simple system, and still they manage to make it more painful than sticking pins in my eyes.
This is just another incident in a growing number of shocking experiences with this surgery. In January I was made to fill in e-consult after e-consult form for an ongoing issue that they were unable to diagnose. Ridiculously, the e-consult system starts afresh every time you are forced to use it, so there was no continuation of care as there should be from a doctor.  I was driven to tears on the phone trying to get someone to help me. Then again in the spring my 11 year old daughter had a suspected infection. I filled out an e-consult form where I was told that because she was young, the surgery would contact me for an appointment. They never did.
E-consult does not work and this surgery really need to overhaul their systems. It doesn't have to be this inefficient.
GP surgery review: sidcup-medical-centre
Title: GP appointment system for treatment not good
Rating: 1 out of 5
Visited: October 2022
I have to stay on phone nearly an hour to book appointments as I need treatment as per my blood test. There is no single doctor available to give me or make prescriptions for my treatment and leaving message on my phone as I need treatment. However they want to start my treatment when conditions get more worse and reception lady advising me to go to urgent care? Is that possible?
GP surgery review: sidcup-medical-centre
Title: dont know cant get through
Rating: 1 out of 5
Visited: September 2022
no2 in the que and still waiting to get through its only been 35 minutes what a joke this is not the first time either its the norm for this surgery
GP surgery review: sidcup-medical-centre
Title: No response for a repeat prescription again
Rating: 1 out of 5
Visited: August 2022
Filled out the online form for some contraceptive..... What a surprise they haven't got back to me in 24hrs ! They can't even get this right now ...what exactly are they doing at this so called surgery??
GP surgery review: sidcup-medical-centre
Title: outdated phone message and poor service
Rating: 3 out of 5
Visited: August 2022
Outdated phone message - waffles on - not necessary.
E consult is a pain and then can never get an appointment and advise to go to A&E or UCC - hardly ideal to signpost patients to an already overloaded service.  You're only generally doing calls so if you can't cope with the volume you need to employ more GPs/ Nurse practitioners.
GP surgery review: sidcup-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: July 2022
After filling in the e consult for my 5 year old for a health issue not a medical emergency I was told to take him to a&e as I can’t have an appointment till the following week. Surgery has got worse than ever, I have never had this response when calling for a child before.
GP surgery review: station-road-surgery
Title: Great Experience
Rating: 4 out of 5
Visited: August 2023
I filled out an e-consult at 8am had a telephone call 50 minutes later. Antibiotic prescription sent to pharmacy, hour later they were ready.   Well done Station Road
Great service with these challenging times.
GP surgery review: station-road-surgery
Title: Unhelpful and poor patient care
Rating: 1 out of 5
Visited: May 2023
I telephoned the surgery to follow up on a request for a physio referral as the link to the self referral form which should be on the surgery website was not. After waiting for 1 hour the call was answered.
I was told the link was on the website - not!! and then the Receptionist went to ask another member of staff who said the link was on the website - not!! After getting the Receptionist to look at the pages with me to convince her it wasn't there I was asked to google it! After doing that whilst keeping the Receptionist on the call and not being able to find the link I asked for the link that was so obvious (not!) to be emailed to me. I was called back much later in the afternoon and told to google Queen Mary's self referral - no link sent. 

Guess what I googled it and there is no link to click on. Such shoddy service and I now I am left trawling the internet to find the link myself when, according to the Surgery it was so easy to find, they could have surely sent it to me??
GP surgery review: station-road-surgery
Title: Shocking experience
Rating: 1 out of 5
Visited: May 2023
Completed an online e-consult and told i would recieve a call 48 hours later. Called on closing 48 hours later and told i would 100% recieve a call from the doctor. To my surprise no call. Had to wait an entire weekend to call on the Monday to be told that ahe called me and i didnt answer which is utrer rubbish as i was with my phone all evening on the Friday. Receptionist completely unhelpful and im left with no call and no appointment. Usually i wouldnt mind but its related to my mental health and im left with zero help. Will 100% be changed mine and my entire families care to a different practice.
GP surgery review: station-road-surgery
Title: Dismal
Rating: 1 out of 5
Visited: March 2023
i rang this evening (16/03/2023) to speak to a gp or nurse practitioner, re a condition i have that has been ongoing for over 3 months. i was offered 'a slot' for the end of march as the earliest available! the receptionist was unable to confirm whether she felt that this was acceptable. i was given the option of completing an econsult by 6pm for the gp to consider for tomorrow, ring at 8am tomorrow to book a return call or ring 111 if urgent, even tho NHS England has insisted that surgeries are now banned from insisting patients requiring help must ring back, something the receptionist claimed she knew nothing of! shambolic!
GP surgery review: station-road-surgery
Title: Telephone
Rating: 3 out of 5
Visited: March 2023
I have now rung through for a telephone appointment with a doctor re my blood tests on 4 occasions as requested in a text. Each time I have held on for over an hour even though 6th in the queue each time to be cut off. I give up.
GP surgery review: station-road-surgery
Title: Frustrating
Rating: 2 out of 5
Visited: March 2023
On the 15th of March I phoned the surgery to make an appointment to see the doctor. The answering service told me that I was 10th in the queue. Within an hour and a half I had reached no1 in the queue. Here I stayed for the next hour. Eventually in despair I hung up and attended the surgery. The receptionist was very apologetic and advised me to contact the doctor via an e consultation, which I reluctantly agreed to do.
After leaving the surgery the receptionist followed me out and told me that there an available consultation  with an out of hours Doctor that evening which I gratefully accepted.
I appreciate how busy all the staff are at the surgery, but it beggars the question either they have taken on too many patients or do not have enough staff, it's a simple equation.
I have been with this surgery for over 40 years and have always found the Doctors and staff fabulous, obviously something is going wrong somewhere. It gives me no pleasure to raise these points.
GP surgery review: station-road-surgery
Title: On hold for over an hour and a half
Rating: 2 out of 5
Visited: February 2023
The doctor left me a message asking me to call the surgery. After being on hold for over an hour and a half and asking to speak to the doctor concerned I was told they would ring me back later. I wouldn't mind if this was a one off but it happens nearly every time I need to speak to someone.
GP surgery review: station-road-surgery
Title: My phone call was cut off
Rating: 3 out of 5
Visited: January 2023
I rang sidcup station Rd Surgery for a referral from 111 the receptionist told me she needed to run up stairs for referrals  I was than cut off and had to ring again to get in the que for another 20 minutes till they answered my call again not very good service at this surgery also takes forever to get through to them
GP surgery review: station-road-surgery
Title: Appalling telephone and reception service
Rating: 1 out of 5
Visited: November 2022
Receptionist very unhelpful and miserable yesterday in the surgery. I had to wait to be served while they finished their chat and was then told to hold on twice while she asked a colleague for a drink and then to say goodbye to another colleague. Told to ring in the morning and have just held on for 35 minutes to move up 2 places I. The queue. Quite unbelievable. Still not resolved the problem which is really urgent
GP surgery review: woodlands-surgery
Title: Good practice but too difficult to get hold of
Rating: 3 out of 5
Visited: October 2023
Last year when we register with this practice, it was very easy to speak to staff and calm them to get through. 

This year I’ve needed to call them a few
times but can never get through on the going th line is always busy. I’ve tried 50-100 times, and the advice is to keep trying. For how long? 
The first time I ended up at the surgery and they said that this is the way things are now, what is the point if you cannot get through to speak to anyone or book an appointment even at 8am as they advise? 

I’ve tried all different times of the day, it’s just ridiculous. Spend hours trying to get through and nothing. It’s surly not a good way to work for staff or patients.
GP surgery review: woodlands-surgery
Title: Great practice and the extra mile
Rating: 5 out of 5
Visited: May 2023
Today I had a nightmare with an online pharmacy and repeat prescription and they sorted it all out for me. They also dealt with the online pharmacy removing my details from them. Thank you, amazing practice.
GP surgery review: woodlands-surgery
Title: Kind and caring staff
Rating: 5 out of 5
Visited: September 2022
I had a very positive experience today when I attended the surgery for an emergency. The nurse and GP were very gentle and kind in their approach. A little bit of kindness goes a long way when you are in enormous pain. The reception staff were friendly too and helped me arrange a quick appointment.
GP surgery review: woodlands-surgery
Title: Another Level
Rating: 5 out of 5
Visited: May 2022
I recently moved surgeries having moved into the area.  Without wishing to criticise the old surgery who I was with for almost 16 years, the Woodlands Surgery have been a breath of fresh air. So efficient, patient and helpful throughout. Thank you.
GP surgery review: woodlands-surgery
Title: Appointments
Rating: 2 out of 5
Visited: March 2022
You cannot book appointments in advance, you are prompted to call a number every day in the morning for same day appointment. the line is always busy, there is no queue or system in place so you cannot reach anyone, if you call in the afternoon they ask you to call again in the morning or go and wait outside their practice in the morning as you might get an appointment. Had to call 111 to be seen by someone. This used to be a good GP practice, unsure what happened this year. People work, need to book appointments in advance. Unless they sort out their systems, they will lose all their patients
GP surgery review: woodlands-surgery
Title: Excellent Care & Kind Reception Staff
Rating: 5 out of 5
Visited: February 2022
I’ve recently moved to the area and saw some reviews complaining about reception staff. My experience of this practice is very good. Like any GP surgery it takes a while to get through to book an appt but through no fault of the practice. I’ve always found that I’ve been seen really quickly and when calling managed to have a same day appointment. When it comes to calling and speaking with reception staff, I’ve found them to always be very kind and courteous, and extremely helpful. For example, I had a prescription which hadn’t made its way to the pharmacy and the receptionist was straight onto this and rectified the issue for me. There’s a good method of communication either with call backs or texts. I can’t fault the practice or it’s staff. I can only say maybe those who have experienced any rudeness, may be due to their manner towards those who work there. I’ve found everyone from reception to GPs simply working very hard to provide the best care and service to patients.
GP surgery review: burney-street-pms
Title: Normally had no problems
Rating: 5 out of 5
Visited: June 2023
I tried booking online this morning by econsul it read it wasn’t accepting online requests.
My partner has been unwell since Tues he fainted he has diabetes & been feeling dizzy.
I telephoned Burney st the recording said I was  9th in line after 1hr 56 mins I was no 1 in line it then got to 2hrs & then it just went to an engaged tone. I have never experienced this before. I called back chose a different option that was a nurse or specialist I was 11th in line.
I gave up & am now waiting for the diabetic clinic to return my call
All the staff are so kind & caring I just don’t get why the telephone system is so hard to get through.
GP surgery review: burney-street-pms
Title: This is a great practice
Rating: 5 out of 5
Visited: March 2023
These are difficult times but the Burney Street Practice are doing a really good job. They have given my elderly mother great care and advice. She is seen promptly by the Dr and given that extra time to explain all her worries and questions,  that sadly she needs these days. 
I use the EConsult system and I have found that when I do so I receive a response pretty quickly and if needs be am seen in person by the Dr. 
I have found the staff to be patient and kind.
GP surgery review: burney-street-pms
Title: It’s not our fault.
Rating: 1 out of 5
Visited: March 2023
When you finally get through to someone they are confrontational, not interested what is best for patient,they say we have done what we are required to and get stroppy if you say this has not resolved the situation they say will pass on to the appropriate person that’s it you never hear anymore .
GP surgery review: burney-street-pms
Title: Good Receptionist
Rating: 4 out of 5
Visited: January 2023
Visited the surgery today and was happy to receive a friendly and helpful service from the receptionist, who was lovely. All they need now, is to give telephone appointments with an actual time-slot, and it will be back to pre-covid standards.
GP surgery review: burney-street-pms
Title: I would put 0 stars if it were possible.
Rating: 1 out of 5
Visited: September 2022
The reason why this place is bad is because when you have a problem and you ring up to see a doctor they refer you to the website which doesnt work and is almost always down so you have no other recourse. I have kept telling the receptionist that my elderly 69 year old mother needs to see a doctor but they keep insisting on the website that doesnt work... I took her to the Emergency department at the hospital instead
GP surgery review: burney-street-pms
Title: Absolutely horrendous service with awful reception
Rating: 1 out of 5
Visited: July 2022
I’m sorry, this surgery is absolutely impossible. The receptionists are unbelievably rude and need training. They could not care less about the needs of patients. The doctors don’t call you back or follow up adequately or provide right support. Nurses are hostile and couldn’t care less. I would not recommend my hamster to this place. Absolutely no words to describe how poor it is. Don’t sign up