janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: lime-square-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
Explained to the nurse my symptoms she listened with care and understanding advised new medication and treatment which seems to be working i am more confident now that things will get better and thank her for her commitment to me.
GP surgery review: lime-square-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: May 2022
I attended the practice for the second time in less than two weeks. All staff from the receptionist to the nurse and doctor were all professional, courteous, caring and helpful. I will be very reluctant to change my GP even if I relocated to far away address. I do boast of my GP services to my friends.
GP surgery review: lime-square-medical-centre
Title: Brilliant nurse
Rating: 4 out of 5
Visited: May 2022
Came for bloods and ecg nurse was brilliant and so friendly lovely lady never have a problem when I go in to see the nurse or doctor
GP surgery review: lime-square-medical-centre
Title: Great Practice Nurse
Rating: 4 out of 5
Visited: May 2022
My third visit this month regarding my diabetes.
Only this time I was seen by the Practice Nurse. She was amazing from the first minute, giving me reassurance and advice on what to do next and how to start living with my condition. I left feeling reassured and content. Thank you.
GP surgery review: lime-square-medical-centre
Title: Annual review diabetes with nurse
Rating: 5 out of 5
Visited: May 2022
Great service, prompt and very helpful. Had a blood test performed and annual check. She is excellent but also a genuinely kind, considerate human being. I’am very thankful.
GP surgery review: lime-square-medical-centre
Title: Disgraceful Service
Rating: 1 out of 5
Visited: April 2022
My father had a telephone appointment to talk through his urgent medication. Unfortunately, this was missed (telephone problems) so I rang back on his behalf (straight away) to be told they are still making the calls and he would be called back! Three hours passed and I called again to be told he is still on the list!!! Never received the call to discuss his medication! Rang this morning and told by a different receptionist she had an emergency and had to go but did some calls at home! But my father never received a call!! This is a disgraceful surgery with excuses after excuses! When you go into the surgery it’s always empty, so what on earth are they all doing all day!
GP surgery review: lime-square-medical-centre
Title: Pointless if you work and want to see a doctor
Rating: 1 out of 5
Visited: March 2022
They only offer same day appointments, they will not book advance appointments. Only other option is an online form which they previous ignored.
GP surgery review: lime-square-medical-centre
Title: Appointment system needs to change
Rating: 0 out of 5
Visited: March 2022
They do phone appointments at the medical centre even if you need a walk in appointment. Then you miss the phone call because you are at work and they don't offer any timed appointments. Even if you get to see a doctor most of the time they don't resolve your health problem, and prescribe antibiotics just in case.  
From my 7 years experience with them they are worst surgery ever. For me they don't have good people who know what they are doing. The system with arranging appointments should be changed now, We are paying and I believe it is our right to see a doctor face to face with no issue.
GP surgery review: droylsden-medical-practice
Title: Good Practice
Rating: 4 out of 5
Visited: February 2022
The last 2 years have been very challenging with covid being around.
I have in the past called this practice for lack of appointments. While waiting to be seen by the GP I took note of what was going on. the reception staff are run off their feet, call after call, people at the door complaining. I for one will never complain again. The staff are human beings just like you and me. The abuse they got was unblievable and that was in a short time i was sat waiting. Please be kind, they are doing the best they can. hats off to you all. Hope you are all well. keep safe. Thank you
GP surgery review: guide-bridge-medical-practice
Title: Receptionist very rude
Rating: 1 out of 5
Visited: October 2022
Absolutely shocking and very rude receptionist with bad attitude. This practice I have been with for many years use to be fab but now it has really gone down hill.  The receptionist laughed at me on the phone when I said I had to go on the nhs website to check out my symptoms I eventually got it sorted out with another receptionist. It’s takes weeks and weeks to even get a phone appointment but you cannot get a face to face without having a phone call first. How are you supposed to show a doctor a lump over the phone. Absolute joke of a surgery. Afrer looking through these reviews I don’t think they even bother looking at them and they certainly don’t respond . This surgery needs looking into by someone high up because all the reviews are negative and they just don’t seem to care especially receptionist.
GP surgery review: guide-bridge-medical-practice
Title: Poor customer service
Rating: 2 out of 5
Visited: September 2022
One of the reception staff here mistakes brusque for efficient; I was talked over and was told I was not listening as I tried to explain what I wanted and why. I'm the patient , you asked me to ring you, I waited 25 mins for an answer and you have to be very patient to get anywhere with this reception, that's if they don't put the phone down as you attempt to ask another question. My  call from 3rd waiting in the queue took 3 minutes to make me very frustrated and annoyed. Very poor service from a surgery that was once very pleasant and efficient. There aren't any reasons for rudeness and I certainly wasn't rude to them!!!
GP surgery review: guide-bridge-medical-practice
Title: Worst practice
Rating: 1 out of 5
Visited: July 2022
Have had a plethora of issues with this surgery. Terrible office staff, very rude with attitude. Have been number 1 in the queue for about 30mins more than once. Calls last seconds as the answer for any request is always no and they like to talk over you, so they are clearly just ignoring calls. Extremely difficult to get any appointments even if you're high risk. They close once a month for "training", which clearly isn't improvinganything so I would really like to know what this training actually is and what they're getting paid to do. Will be taking the complaint further.
GP surgery review: guide-bridge-medical-practice
Title: Shockingly poor
Rating: 1 out of 5
Visited: June 2022
I have had test results lost and tests repeated over past 18 months several times, the reception staff are very rude and dismissive i have been on the receiving end of this and have witnessed it in the surgery. I am currently in the process of changing gp and at last get the answers i am looking for.
GP surgery review: guide-bridge-medical-practice
Title: Still no face to face appointments
Rating: 1 out of 5
Visited: February 2022
This surgery is the worst I've been to have to have a telephone appointment/consultation before they see you.

Even the policy of under 5yr old allowed immediate appointments has gone out of the window, now when my babies are poorly the only way I can them to physically have a face to face consultation is to either take them to a&e or the walkin centre, what's the point of this Dr's surgery
GP surgery review: guide-bridge-medical-practice
Title: Time to open your doors
Rating: 1 out of 5
Visited: January 2022
We’re going into the 3rd year of covid yet this surgery is still not offering face to face appointments. Doctors are rushing to get you off the phone and keep giving excuses of ‘we’re busy’. This isn’t good enough. Face to face appointments must return as the norm. Telephone consultations are a joke. Covid isn’t the only medical issue in the UK. It’s time GPs remembered their duty of care to patients and started to live up to it. I was refused a face to face appointment yet again for issues completely unrelated to COVID yet that’s all they wanted to talk about. ‘Are you sure it’s not covid?’ Yes I’m sure! Several lateral flows and a PCR have told me that. We pay our national insurance it’s our right to be seen by a GP. How long are they going to get away with this?
GP surgery review: guide-bridge-medical-practice
Title: No appointments available
Rating: 1 out of 5
Visited: January 2022
I’ve been trying to book an appt online (nhs app) and via telephone for my nana for at least two weeks now. She’s been struggling with her breathing since having covid a few months back. It always says no available appts on the app and regardless of que position on the phone  I’m always in the que on the phone for at least up to 30 minutes before I have to put the phone down and get back to work. Someone said if you ring at 8 you can get same day appts… this morning 19th in the que and no appts left told to call again tomorrow. This is the UK in 2022. How can this be right? We’re paying for this and about to pay more when the national insurance goes up! It’s not right at all. Hire more doctors or nurses! That’s what we pay for!
GP surgery review: guide-bridge-medical-practice
Title: Nothing short of 'shocking'.
Rating: 1 out of 5
Visited: January 2022
The ridiculousness holds no bounds at this practice.Pre-covid, you would wait a few days for an appointment.  Since the pandemic, face-to-face appointments, no chance, I was told on the 20 February to phone back the following morning at 8am, which I refused to do, I'd been trying witout success to get through for a week. The receptionist was very rude and abrupt, not for the first time.
GP surgery review: guide-bridge-medical-practice
Title: Avoid this surgery
Rating: 1 out of 5
Visited: January 2022
I had a telephone consultation where I was told I needed blood tests but the GP surgery was too busy to see me and refereed me to the hospital. I went to hospital and had my bloods done, the poor overworked nurse explained the majority of patients they were seeing were being sent from GP surgery’s as they were still refusing to see patients and they have had a handful that week from this surgery. I find it appalling they are treating their colleagues like this. It’s time GP surgeries opened back up and stopped putting more pressure on the hospitals. When I received my results back I got a txt from the GP to say give them a call which I did and I was told by receptionist next appt is February! February to discuss anomalies with my blood test. Any other business that gave the service they give would be out of business and the scary thing is their lack of urgency is risking lives. It’s time covid stopped being used as an excuse for being busy and GPs start to remember their duty of care to patients.
GP surgery review: medlock-vale-medical-practice
Title: Major changes
Rating: 4 out of 5
Visited: February 2022
The surgery has made some major changes recently.
The phones have been updated so as to select the correct service for the nature of your call.
The online triage system  is excellent, which can be accessed via their website.
This is a busy practice, and the changes they have made are a vast improvement, both for patients and  the surgery's staff who have stayed open during covid.
GP surgery review: medlock-vale-medical-practice
Title: What’s going on ???
Rating: 1 out of 5
Visited: February 2022
I have been consistently trying to book a routine appointment to discuss blood test results over the phone. Like  so many other reviewers,I have encountered all of the same problems, including the most frustrating one,which is getting through after a mere 45 mins (something of a  record it would appear)and being told there were no routine appointments left and I had to ring back the following week.
 I couldn’t believe my ears!
I really can’t understand why  this situation  isn't being dealt with by the practice management. Please get more staff in to deal with  the phones.
Having said that once you get to speak to or see a Dr or nurse they are very professional , it’s just the appointment system that needs addressing urgently
GP surgery review: medlock-vale-medical-practice
Title: Awful practice
Rating: 1 out of 5
Visited: January 2022
Phoned for a blood test as had heart attack and need bloods doing every so often rang at 8.00am answer phone rang back two minutes later number 30 in queue got through and a very snooty nosed young girl answered no manners told her what I wanted and she just no appointments and put phone down disgusting attitude this surgery needs revisiting again and dealing with
GP surgery review: medlock-vale-medical-practice
Title: Poor
Rating: 1 out of 5
Visited: January 2022
Recieved a letter to make an appointment for test results over 1 and a half hours later still no 7 in the que why on the dedicated line to make an appointment does it take so long for a receptionist to answer
GP surgery review: millgate-healthcare-partnership
Title: Pleased
Rating: 4 out of 5
Visited: March 2023
Don't often go to the doctor's, arriving was fine and was seen on time, The nurse was nice and professional. Overall good experience.
GP surgery review: millgate-healthcare-partnership
Title: The saga continues
Rating: 1 out of 5
Visited: March 2023
The saga continues, after not being able to contact the practice by phone attended in person , and was politely told that my repeat prescription had been approved by the GP, when? just a few moments ago.... went home, had lunch then got in touch with dispensary to be told the order is still waiting the GPs approval....someone is mistaken , the practice surely would not lie about this? Tried once again to contact the surgery by phone and gave up after 25 minutes of ring tone interrupted by please stay on the line your call is important to us etc.etc.etc. Will visit once again in the morning....
I do hope this surgery is not going down the same path as the dentists....
GP surgery review: millgate-healthcare-partnership
Title: Totally unhelpful
Rating: 1 out of 5
Visited: February 2023
I’ve been in this surgery for over 30years and since Covid it is impossible to get to see your GP! if you manage to get through on the phone which is after trying for over 40 minutes there is always an excuse why you can’t see your GP! If you fill the online form in you may be lucky enough for a receptionist to call you who then asks your personal information and then a decision is made if you should be seen! It’s an absolute joke! We all have the right to see our GP and not be fobbed off with a text or even better fill a questionnaire and then you’re diagnosed! It’s absolutely shocking and should be sorted! A drs receptionist should not be referring you to the hospital when you can’t get to see your GP that is the reason for the 12 hour waits when you do need the hospital in an emergency 
Absolute shambles and everything has been blamed on Covid!
GP surgery review: millgate-healthcare-partnership
Title: Lovely Nurse
Rating: 4 out of 5
Visited: January 2023
I had a routine appointment today with the nurse who was a lovely lady very chatty and friendly and professional 
Thanks
GP surgery review: millgate-healthcare-partnership
Title: Well run practice
Rating: 5 out of 5
Visited: January 2023
I was happy with my appointment this morning. Checked in within a few minutes. Was seen straight away. Great service.
GP surgery review: millgate-healthcare-partnership
Title: Very good practice
Rating: 5 out of 5
Visited: January 2023
I was seen on the same day as I usually am when booking early online, Doctor was both professional and sympathetic to my needs.
Reception staff are always pleasant and helpful both on the telephone and face to face.
GP surgery review: millgate-healthcare-partnership
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
Brilliant Dr and nurses are great aswell always there and very helpful staff brilliant surgery best gp I've been to
GP surgery review: millgate-healthcare-partnership
Title: Flu Jab
Rating: 5 out of 5
Visited: October 2022
I had booked a time for my fly jab but unfortunately I missed my time by two hours. By chance I called into the surgery and was seen within 3 mins! The nurse was lovely and put me at ease. Would definitely recommend this surgery
GP surgery review: millgate-healthcare-partnership
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
Just been in for appointment for flu jab, was I was in surgery for a total of 5 mins. 

Always top attention given, brilliant surgery, fantastic Doctors, Nurses and staff.
GP surgery review: millgate-healthcare-partnership
Title: Great service
Rating: 4 out of 5
Visited: October 2022
I arrived and the nurse was waiting by the door took my name and jabbed me. I was in and out in 1 minute.
GP surgery review: barlow-medical-centre
Title: GPS fantastic
Rating: 4 out of 5
Visited: February 2022
The gps here are truly fantastic 
However although there are some great admin and receptionists sometimes some of them are abrupt and unhelpful. This can be upsetting and frustrating and can have a detrimental effect on trying to get help. Especially where mental illness is concerned.  Once speaking to drs they cannot do enough to help
It’s just a shame I get nervous if I have to phone the surgery as I don’t know what response I’m going to get
GP surgery review: barlow-medical-centre
Title: Disappointed by the practice/service/lack of help.
Rating: 2 out of 5
Visited: January 2022
I moved to Didsbury 3 years ago and registered with the practice. Other than repeat prescription requests and flu jabs I have not bothered them at all with anything. However, recently I have experienced being passed between the reception and the pharmacy next door 5 times in 48 hours in an attempt to get a prescription which was out of stock. On Monday this week, a receptionist guaranteed a pharmacist would call the next day to suggest alternatives. Needless to say I received no such call and eventually she called 3 days later, had not read my notes, asked me the same question four times and clearly had no clue about a way forward. Please do not try to blame this on the pandemic as I must be your least needy and demanding patient. I hope I never get truly sick.
GP surgery review: chapel-group-medical-centre
Title: Speeding appointment
Rating: 4 out of 5
Visited: December 2023
I called for an appointment for my 3 week old baby and was given an appointment that same day. The receptionist was friendly and very efficient - very understanding and empathetic.
The appointment was on time and the doctor I saw was very thorough and understanding towards my concerns as a new mother and got back to me with answers that same day. Very impressed with this experience as after having a few negative experiences over the years was very pleased to have left the GP surgery on a positive note
GP surgery review: chapel-group-medical-centre
Title: Professional and polite
Rating: 5 out of 5
Visited: December 2023
I was seen on time for a blood test. I was treated politely and efficiently by the lady on reception. The nurse who I saw was friendly and professional. I have  full faith in this practice.
GP surgery review: chapel-group-medical-centre
Title: Very good experience
Rating: 5 out of 5
Visited: December 2023
I had to give some blood. The procedure was totally painless, the nurse was very friendly and clearly experienced. The appointment was on time and the whole procedure was very quick.
GP surgery review: chapel-group-medical-centre
Title: Doctors are OK it's the NHS system that is frustrating
Rating: 3 out of 5
Visited: December 2023
I find the 'system' frustrating.  I had to wait a week for a quick phone call just asking if my results could be sent to the hospital.  I had already told the receptionist I approved. I had expected that to be done automatically.
GP surgery review: chapel-group-medical-centre
Title: Great Doctor
Rating: 5 out of 5
Visited: December 2023
Good experience with this doctor, Good communication, friendly I left my appointment feeling better
GP surgery review: chapel-group-medical-centre
Title: Helpful practice
Rating: 5 out of 5
Visited: December 2023
I was seen by the Doctor who listened and advised, which reassured me. She said she would refer me to the department required and the referral instructions came through the next day
GP surgery review: chapel-group-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2023
Filled in the online questions not expecting a same day reply given I did it in the afternoon. Received an phone call not long after to be told I have an appointment at Eccles Gateway. I turned up there to be told no appointment had been bookrd but called the reception team at Chapel Medical who advised app was in Irlam and that they would let the GP know the error. Arrived for app just after allocated time and was seen a few minutes lates. The GP was very good, listened when I explained symptoms and gave me medication to help. 
Even depsite the error the surgery were fantastic in helping me get seen in a timely manner. All the staff are friendly and helpful.
GP surgery review: chapel-group-medical-centre
Title: Prompt, caring service
Rating: 5 out of 5
Visited: December 2023
My appointment was spot on time and I was welcomed by the practitioner. I was made to feel very comfortable and relaxed so the procedure went very well. Thank you
GP surgery review: chapel-group-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: November 2023
I went to discuss some test results that I was feeling a bit apprehensive about. Doctor was very pleasant, calm, informative and professional, made me feel at ease.
I felt comfortable and not rushed to ask any questions I needed answering.
GP surgery review: chapel-group-medical-centre
Title: Good Service
Rating: 4 out of 5
Visited: November 2023
The practice deals with me in an efficient way with reminders for appointments and telephone appointments.
GP surgery review: the-mosslands-medical-practice
Title: Good response times
Rating: 4 out of 5
Visited: July 2023
The last couple of occasions I have used the online site to request an appointment  and have been responded to the same day offering an appointment. It is really helpful when working too as can't stay on the phone waiting.
GP surgery review: the-mosslands-medical-practice
Title: Brilliant Service
Rating: 5 out of 5
Visited: June 2023
A request was made for clinical data to the Medical Secretaries, it was dealt with highly effectively and efficiently, the turn around time from the request to receiving the data was incredibly quickly, dealing with tight deadlines imposed on the staff which was greatly appreciated
GP surgery review: the-mosslands-medical-practice
Title: Patient-centred decision making
Rating: 5 out of 5
Visited: June 2023
I recently attended for routine screening including blood tests. The service was friendly and efficient. More importantly, I was contacted promptly after the test results had arrived to discuss the outcomes and suggest changes that I might make to prevent any future health complications. The practitioners listened to my views and worked with me to consider appropriate next steps.
GP surgery review: the-mosslands-medical-practice
Title: Practice Manager
Rating: 5 out of 5
Visited: June 2023
The Practice Manager was able to sort out in a matter of days a problem I had been having for six months. Not medical but extremely frustrating. Well done.
GP surgery review: the-mosslands-medical-practice
Title: Terrible practice
Rating: 2 out of 5
Visited: May 2023
since covid the staff have no idea what they are doing! every time I order prescriptions for my parents it’s always wrong. I’ve ordered for my self this week requested 2 months supply and received 4 months , surely this needs to be looked into. I have sent the new practice manager and assistant practice manager an email twice expressing my concerns with other problems but still they don’t have the courtesy to reply. receptionists are not trained properly that’s why there are so many mistakes. I understand and appreciate the surgery is very busy but training is key!