janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: medic-house
Title: My experience
Rating: 5 out of 5
Visited: December 2023
The doctor I see has been nothing but kind and compassionate, she listened and was very helpful supportive,
GP surgery review: medic-house
Title: My experience
Rating: 2 out of 5
Visited: December 2023
I had to find someone to take me to the doctors as it was in east tilbury the doctor was 50 mins late seeing us think they need to think about haveing a doctor at the tilbury one more
GP surgery review: medic-house
Title: My experience
Rating: 5 out of 5
Visited: December 2023
Very pleasant professional person who asked me all the questions I needed to hear and had already arranged test forms for me to collect from my GP excellent
GP surgery review: medic-house
Title: My experience
Rating: 5 out of 5
Visited: December 2023
Staff at the Appledore are alway welcoming and friendly and always go the extra mile to help you.  There's a very good vibe between the staff and you can feel the atmosphere, it
makes you feel more relaxed and calm when your waiting to go in to see the gp.
GP surgery review: medic-house
Title: My experience
Rating: 5 out of 5
Visited: December 2023
The most sincere, friendly staff.  Will always answer questions, help. I recommend 100% to choose these GP. A big thank you to all the staff at Medic House and Appledore.
GP surgery review: tilbury-health-centre
Title: My experience
Rating: 5 out of 5
Visited: December 2023
The fact that it is on top of Christmas and I got a response the next day and an appointment the next day
GP surgery review: tilbury-health-centre
Title: My experience
Rating: 4 out of 5
Visited: December 2023
I was actually offered an appointment for my daughter instead of telephone appointment. i understand telephone appointments, however young children should be able to see a doctor when needed. top marks this time.
GP surgery review: tilbury-health-centre
Title: My experience
Rating: 1 out of 5
Visited: December 2023
Receptionist very rude towards myself and my autistic child. In the wrong profession if you ask me.
Slammed the door shut when my son was stimming and in a colleagues face too !
Very poor behaviour
GP surgery review: tilbury-health-centre
Title: My experience
Rating: 1 out of 5
Visited: December 2023
Had an appointment  for flu jab got there and was told they ran out ,so wasted journey, they should have rang oe emailed me not happy
GP surgery review: tilbury-health-centre
Title: My experience
Rating: 5 out of 5
Visited: December 2023
After deciding to move from my last GP surgery to this one, I have felt so relieved with the experience I have had here. The receptionists are so polite, kind and helpful. I had my whooping cough vaccine and the nurse was lovely and made me feel at ease. It's so refreshing to have people who speak to you with some empathy and compassion as my last GP surgery were always so unnecessarily rude, abrupt and unwelcoming. Keep doing what you're doing everyone, it doesn't go unnoticed! :)
GP surgery review: tilbury-health-centre
Title: My experience
Rating: 1 out of 5
Visited: December 2023
I dont fond this service useful. I had a phone appointment booked in for 9.15 this morning but unknown to me they changed it to face to face which i cannot attend as im very ill with a chest infection on 2 lots of antibiotics and cant breathe properly. If they actually take notice of patient files then they will see a letter from thw hospital regarding this.
GP surgery review: tilbury-health-centre
Title: My experience
Rating: 1 out of 5
Visited: December 2023
My daughter had an appointment for 2.20pm,
We went the at 2.10pm
Gp was empty only us there so thought this would be quick, kept waiting, kept waiting 
At 3pm I went to the reception to ask what’s going on? To find out she didn’t even book us in!!
Such terrible service
GP surgery review: tilbury-health-centre
Title: My experience
Rating: 3 out of 5
Visited: December 2023
Can't get an appointment,  especially on the phone, seems the only way to get an appointment is go to the surgery for 8am. Not good for people who can't make it for that time. Plus not everyone as the internet.  Kindest Regards
GP surgery review: tilbury-health-centre
Title: My experience
Rating: 2 out of 5
Visited: December 2023
I said to not call me because im deaf but what happens? I get a call expecially when i was at work in a noisy environment. There's a reason why I say to not call me but yet no one seems to listen
GP surgery review: tilbury-health-centre
Title: My experience
Rating: 1 out of 5
Visited: December 2023
Dear sirs, i phoned Mon morning at 8am, and could not get an appointment in the allotedtime. I then phoned Tuesday at 8am, and after waiting 55 mins was told there were no bookable appointments, and to phone Weds. I then told the opperator that i was desperate to see a doctor, and after a conversation with her, she said i would get a call back. Someone called later that day and i eventually managed to see a doctor. I am  75yrs of age, and have some serious health issues over the last two yrs, and in that time i have learnt that making a doctors appointment causes me stress, and anxiety. If your department insists that making an appointment can only be done between the ours of 8 to 9 am, then you should be able to access an appointment. Not to be told to phone back on the 3rd day, and try again. If the system that is being used cant be accessed then i believe that it is not fit for purpose
GP surgery review: laindon-medical-group
Title: Is there anyone there? Try answering the phone!!!!!!!!
Rating: 1 out of 5
Visited: May 2022
What a shocking place. They do not answer the phone (endless menus, all of which lead to a message saying the service is suspended due to lack of staff). There appears to be no reception staff, or indeed any staff at all. Atrocious and a total embarrassment.
GP surgery review: laindon-medical-group
Title: A sorry excuse for a practice.
Rating: 1 out of 5
Visited: April 2022
Keeps changing my nominated pharmacy everytime I order a repeat pescription. Can never phone then, they have a new callback system that doesn't work either.
GP surgery review: laindon-medical-group
Title: Can never get through to make an appointment
Rating: 1 out of 5
Visited: April 2022
Every time I call the surgery at 8am to try and make an appointment, I can't get through for over 30 minutes and by the time I do, all the appointments are gone.  I am currently on my 240th call attempt with absolutely no joy.  It shouldn't be this difficult to get through and make an appointment.  I will have to end up calling 111 and being referred to A&E, which is just a drain on their services as it's not an emergency!  You need to sort out this issue as it is extremely concerning and frustrating.
GP surgery review: laindon-medical-group
Title: Not doing their  job
Rating: 1 out of 5
Visited: February 2022
After doctors appointment, I was referred to hand clinic. After a week and no response from hand clinic I phoned the surgery. The person I spoke to at first was unsure where the the referral was then she found it had been sent the day that I had phoned, she also sent me a text message to say that it had been sent. I phoned the hand clinic and was told no referral had been received. I phoned the surgery to enquire about the referral and they were supposed to ring me back. I waited in all day for a phone call and received nothing. This is not a good enough service. I shouldn't have to be phoning the surgery to find out where the referral has gone. It is clear that people are not doing their job properly.
GP surgery review: laindon-medical-group
Title: Not helpful
Rating: 3 out of 5
Visited: January 2022
I need a cortisone injection in my knee Dr Hopcroft does this for me. I haven't needed one for 3 years now I desperately need one I have been over to the surgery today to try to book a appointment only to be told they are not doing these anymore there us a waiting list which I am number 30 on the list and that's only if the list starts at all. Why can't the g p do this the nurses are giving injections so why can't the doctors do the same if it wasn't for yhe nurses over there I don't know what would happen. I'm in a lit of pain with my knee on asking what do I do I was told by the receptionist that she didn't know. This is really not good enough
GP surgery review: laindon-medical-group
Title: Exceptional Service
Rating: 5 out of 5
Visited: January 2022
I have to give credit where it is due. I sent an email to the surgery via their website and was expecting to hear a response in a few days. I had a call from the reception staff within an hour who then arranged for a doctor to ring me back on the same time. The doctor that I spoke to was very helpful and gave me some good advice.  I know we are all quick to judge and complain about our gp services in recent times and things aren't as we would like them but I can't fault the service that I have received today. Thank you very much for your help today. Outstanding service.
GP surgery review: the-valkyrie-surgery
Title: Valkyrie has everything I need
Rating: 5 out of 5
Visited: July 2023
Today I attended Valkyrie surgery for a planned minor operation. My experience was extremely positive, as have been all my experiences with this practice.
I was treated with care and respect by a highly professional and competent doctor who carried out the procedure with efficiency, giving clear and strong leadership for the kind, supporting practitioner. The doctor took time to explain what he was doing both before and afterwards and showed appropriate friendliness and interest to put me, the patient, at ease.
The doctor took time to answer my questions, check another small lump and additionally explain some recent blood tests, which was all very helpful and reassuring.
Overall, extremely informative, professional and patient- friendly treatment and all just a few minutes away from home.
Thank you.
GP surgery review: the-valkyrie-surgery
Title: Quick and painless minor op
Rating: 4 out of 5
Visited: July 2023
The operation was pain free and very quick. I was pleased to have the minor op done locally and at a convenient time of day.
GP surgery review: the-valkyrie-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Steroid injection very helpful, great man with a needle. Very supportive and helpful with my needs. Pleased with service
GP surgery review: the-valkyrie-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
From the organisation of my appointment to the procedure itself, everything was top rate. 

My appointment was arranged quickly and with ease. Then rearranged at my request to suit my schedule, which was very helpful and officiant.

My surgeon was so friend and brilliant at calming my nervous and putting me at ease. 

It was all done so quickly with no pain with the highest levels of professionalism and kindness.

I couldn't recommend highly enough.

Thank you.
GP surgery review: the-valkyrie-surgery
Title: Key hole vasectomy
Rating: 5 out of 5
Visited: July 2023
Keyhole vasectomy

The Dr and two nurses made me feel
Immediately at ease. The procedure was explained in detail by the Dr I was given ample opportunity to raise any concerns that I had

The keyhole procedure itself was almost completely painless and quick (1/10 on my pain threshold and I have a low tolerance for pain)

Great staff
GP surgery review: the-valkyrie-surgery
Title: Good service
Rating: 5 out of 5
Visited: June 2023
Excellent service from this GP. Very professional people doing daily basis tasks. They are very helpful and very easy to get appointments here.
GP surgery review: the-valkyrie-surgery
Title: Excellent treatment
Rating: 5 out of 5
Visited: June 2023
I had a small surgery and whole process was very smooth and hassle free. The doctor and nurse both were very professional and had explained the whole process to me. I had a very good experience with the surgery.
GP surgery review: the-valkyrie-surgery
Title: Human experience
Rating: 5 out of 5
Visited: June 2023
From booking the appointment to the surgery a “human” experience, unlike some surgery’s that treat you like a robot.
Everything explained clearly. Great service.
GP surgery review: the-valkyrie-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: June 2023
I had a minor op on my arm. The dr was absolutely wonderful. Everything was explained before hand and I was constantly reassured. Any questions I had were answered in an unhurried fashion. Absolutely first class service . The wound is healing very well with very little scarring . Thankyou .
GP surgery review: the-valkyrie-surgery
Title: Great experience
Rating: 5 out of 5
Visited: June 2023
I had a vasectomy, I was a bit anxious going into it, but as soon as I got called in I met the nurse and doctor, who were very friendly, the doctor explained the whole procedure and made me feel at ease, the operation went very smoothly and didn’t hurt a bit. I was very impressed with the whole experience.
GP surgery review: robert-frew-medical-centre
Title: Good practise
Rating: 5 out of 5
Visited: March 2023
The only problem with this practise is if you have seen a doctor and he refers you to a consultant .Then he should read the reply from that consultant  not other doctors in the practise that you have never seen about your problem. It's so annoying .
GP surgery review: robert-frew-medical-centre
Title: Please, please sort out your telephone system
Rating: 3 out of 5
Visited: February 2023
2nd call today to try and get medical results for a worrying condition.
Joined at no 3 in the call queue.  
2 hours, 17 mins later, I'm still at no.1.
Will be hanging up now as you'll soon be closed ....
GP surgery review: robert-frew-medical-centre
Title: Awful Service
Rating: 1 out of 5
Visited: December 2022
19/12: Joined the car park queue at 7.25am, got to the desk at 0815, no face2face or phone appointments. Explained I was waiting for urgent cancer results, told to come back tomorrow and queue again. 20/12: Joined the queue at 07:10, got to the desk at 0810, no face2face or phone appointment, explained again that I was waiting for urgent results, receptionist totally unsypathtic... come back tomorrow. How is this a service?
GP surgery review: robert-frew-medical-centre
Title: Awful phone lines
Rating: 2 out of 5
Visited: December 2022
Thought I would call the surgery late afternoon just to book a non emergency appointment. Started the call at 4.30pm and still on hold saying I am number 1 in the queue at 5.30pm. I gave up in the end. Totally unacceptable to wait over an hour for a receptionist to pick up the phone. I am well aware I am likely to have to wait until Jan 23 for an appointment but can I at least book one and speak to an receptionist?
GP surgery review: robert-frew-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: October 2022
I wrote asking if I could stay at the surgery as I’d recently moved just outside their catchment but having been a patient at Robert Frew for 46 years I didn’t want to change GP. I have just received a reply saying the partners have agreed for me to remain a patient but will be unable to do a home visit should I need it, but which is totally understandable and I accept.
I have to deal with the surgery mainly for my 94 year old mother and I never have any problems in booking an appointment or getting a home visit for her if she needs it.
GP surgery review: robert-frew-medical-centre
Title: Amazing doctors, terrible phone lines
Rating: 4 out of 5
Visited: June 2022
Honestly can't fault a single staff member from admin to nurses to doctors. But the phone lines are a joke. 8am and they're not taking calls. A voice message is played when you try to book an emergency appt saying "your call cannot be taken at present, please try again later".  So here I am with swollen tonsils, unable to eat and with a 1 year old with a chesty cough. I hate complaining but this happens a lot
GP surgery review: robert-frew-medical-centre
Title: A first class service from a great practice?
Rating: 5 out of 5
Visited: June 2022
I would like to thank the team at this surgery for a first class service. Special thanks to the receptionist who’s positive advice assured me of an appointment next morning.
My thanks also goes to the doctor for giving me peace of mind when I attended with an eye problem.
A first class surgery with a wonderful team. Thank you
GP surgery review: robert-frew-medical-centre
Title: Super Fast and very helpful
Rating: 5 out of 5
Visited: May 2022
Brilliant service at Robert Frew today.
Getting an appointment was impossible so wrote a letter explaining what I needed.
Within 24 hours everything was arranged.
Just called again due to a pharmacy issue and within ten minutes I was called back, everything was rearranged and very quickly sorted out.

Really impressed.
I had braced myself for a long wait but have been really astounded at how fast the receptionists on The Wick, Shotgate and the doctor helped.

Thank you ❤️
GP surgery review: robert-frew-medical-centre
Title: In an age of mental health awareness poor is the word.
Rating: 1 out of 5
Visited: March 2022
I have literally just moved area I used to have a fantastic doctor in warwickshire, Have had a telephone appt explained that I have been dealing with ongoing mental health struggles and have recently gone through a very personal bereavement along side this have had to try and move countless while struggling with this and I need a note to give to my work. (To put this into perspective my work themselves have agreed to give me this time off with full pay they have no issue with it) The doctor who I spoke to had an extreme attitude problem told me I had to get documents from work to prove I'm having it off! And has told me that she can't provide a note as it's a legal document bare in mind I am happy for any assessment but she didn't offer this either was abrupt rude and when I told her about the bereavement of my own child! She completely dismissed it I am disgusted. No one going through this should have problems like this trying to get help!
GP surgery review: robert-frew-medical-centre
Title: Excellent doctor and theatre nurse
Rating: 5 out of 5
Visited: January 2022
Following 3 or 4 examinations  and prescription treatment starting Iast autumn the doctor surgically removed a cyst from my right leg on 10th January this year .The doctor was excellent at all times ; very thorough ,always reassuring, good humoured and informative .He is a credit to his profession and one of the best GPs I have been treated by over the last 30 odd years including Franklin's Way surgery.The nurse who assisted him doing the procedure (and her follow up examination a few days later )was also excellent ,friendly and reassuring .My sincere thanks to them both
GP surgery review: blackwater-medical-centre
Title: Outrageous
Rating: 1 out of 5
Visited: February 2022
I have been in there for the second time in six years, after the doctor put some question, I have been sent home without any suggestion other to go to A&E if I feel any worse, also they texted me about getting another appointment ASAP if my symptoms didn't settled,like I do have time to stay on the phone two hours every day. Outrageous
GP surgery review: watton-medical-practice
Title: Great Doctor
Rating: 5 out of 5
Visited: October 2022
Ive had a few occasions whereby my 1 year old daughter has needed to see a doctor with difficulties breathing. We’ve been seen by the same doctor each time and he was nothing but incredible in such awful circumstances. Thank you
GP surgery review: watton-medical-practice
Title: Very efficient
Rating: 5 out of 5
Visited: October 2022
Filled in the online form and had a phone call within 10 minutes. After speaking with the GP I had a face to face appointment & examination within the hour ( over lunchtime) you couldn’t ask for better.
GP surgery review: watton-medical-practice
Title: Polite and courteous receptionists
Rating: 4 out of 5
Visited: September 2022
Receptionists were extremely polite and arranged an appointment later that day, after a 5minute wait on hold. The fact that they manage to remain professional and courteous despite the amount of abuse they seem to get, should be commended! Somehow people seem to think the high number of calls they receive is their fault..!
GP surgery review: watton-medical-practice
Title: Fast response
Rating: 5 out of 5
Visited: August 2022
Today my daughter had a choking episode at school where she required her support teacher to do abdominal thrusts to clear the blockage. Advised to seek medical advice I contacted the surgery and spoke to a lovely lady who took all the details and was in contact with the duty doctor and with 10 minutes on the phone the doctor advised that if she is her normal self and eating and drink there is no reason for medical intervention. Thank you.
GP surgery review: watton-medical-practice
Title: Taken 2 months to let me know they lost results.
Rating: 2 out of 5
Visited: June 2022
Had to take a Blood pressure Monitor home to monitor my BP for a week in June, did that and handed the form and monitor back, tried contacting them via phone for my results and could never get through, then two weeks ago i finally after an hour on hold spoke to a receptionist to be told that my form hadn't even been scanned onto the system! She would call me back that day as person needed to speak to wasn't there atm and put me on her " to do list" of jobs to sort that afternoon, well 2 weeks later and I'm contacting them as heard nothing for another 2 weeks, filled in online form today to then receive a phonecall saying they have lost my monitoring form and I need to do it all again! Absolute joke of a GP surgery, I know I will need BP medication as my readings were not great and it's heriditary and have needed medication before for the same issue when readings were high, so that's over 2 months of medication to control it that I've not had! 
Place has gone downhill and the staff don't even apologize when they have made the mistakes.
GP surgery review: watton-medical-practice
Title: No complaints
Rating: 4 out of 5
Visited: June 2022
I contacted the practice via email recently.  Two hours later a doctor called to discuss my problem and half an hour after that two appointments had been booked for tests.  I was seen on time for both tests and four days later, someone from the practice called me with the results and a solution.  Fortunately, this was something I could buy over the counter.  On this occasion the system worked for me.  I've deducted one star as I did have to wait 3 weeks for the test appointments, otherwise I have no complaints.
GP surgery review: watton-medical-practice
Title: Forgotten again
Rating: 2 out of 5
Visited: May 2022
Waited all day and the promised telephone appointment did not happen.  I am really upset and disappointing that I am still trying to get a learning disability assessment for each of my two autistic sons and an evaluation of their medications. I have been waiting since November 2021. We have been schuffed around so many times I feel like a pinochle deck. No one has suggested anyone to help us. I need help.  So unprofessional. I have Norfolk social services waiting for these assessments.
GP surgery review: watton-medical-practice
Title: Very poor medical care
Rating: 1 out of 5
Visited: March 2022
No access to GP. I book an appointment with a doctor online and my appointment has not been made. the availability to the doctor is very limited or they do not want to take patients.
GP surgery review: watton-medical-practice
Title: Great service
Rating: 4 out of 5
Visited: March 2022
I would like to say how efficient you are at dealing with prescription requests. Generally done within an hour of sending requests in. Whoever is dealing with this needs to be praised. 
Thank you again
John
GP surgery review: watlington-medical-centre
Title: Always outstanding
Rating: 5 out of 5
Visited: June 2022
Having been with the practice for over 12 years I can hand on heart say they are wonderful. 

They go above and beyond in every way. 

Well done WMC