janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: winyates-health-centre
Title: Amazed this practice is still open...
Rating: 1 out of 5
Visited: February 2023
I've been with Winyates Health Centre my entire life and have learnt to live with the poor service / long wait times at this surgery for the past few years. I have now come to realise its time to reluctantly move to another GP.

Its got to the point where I regularly wait 1 hour to speak to the front desk for an appointment. This morning it was 1 hour 20 mins! Is there any reason why you cant have extra phones and staff on a morning shift to deal with these calls?

Even when you eventually get through, there are no appointments available and they only offer same day appointments, no appointments bookable for a later date.

Id quite happily book an appointment online, but there is no offering of appointments for services such as Asthma clinic, even though it is a service at the surgery.... I've recently found myself skipping reviews due to the difficulties in booking. I recently found out I'd been incorrectly prescribed a child's dose for several years resulting in some difficulties controlling the asthma.

If you were to run a private business in this way, it would not be sustainable. 
I would suggest any new patients looking to join the surgery look elsewhere.
This comes from someone with so many positive experiences of the surgery in the past and can see the place has collapsed under poor management / funding.

I wont be wasting my time sending a complaint as you've quite clearly not dealt with anyone else concerns as these problems are escalating.
GP surgery review: winyates-health-centre
Title: Kind and friendly
Rating: 5 out of 5
Visited: January 2023
Everyone at Winyates HC is kind, friendly and caring. In the current climate, I have great respect for all the staff, and particularly for the GP taking care of me! Keep going with the brilliant things you all do, hard as it is right now. You are very much appreciated.
GP surgery review: winyates-health-centre
Title: Had a letter from the surgery
Rating: 1 out of 5
Visited: January 2023
I rang the Dr's 8.30 was 33 in the que. When I did get through I was told all the appointments had gone and had to phone the next day. So the next day I thought I would get the bus up there 8.30am instead of ringing I got there I was 22 in the que. I waited for the receptionist to call me I was having pains in my chest and finding it hard to breath. My heart rate was above 110 bpm. There was another que waiting to get a number but myself and other patients noticed they wasn't given a number. But was given a appointment for that day. A man was given appointment because he had ear ache at 10.10 am. I went to the receptionist and had a disagreement. About why do we need a ticket. I got appointment at 2.10pm.i was told the Dr thought I was having a heart attack and had to go straight to the hospital. I had infection in my lungs. Few day later I received a letter from the Dr's. About the way I was at the surgery. I no the demands are high and they must follow procedures. Well she wasn't following procedures that day. But given out appointments when she wanted. I am not appreciate having a letter when I was not in the wrong.
GP surgery review: winyates-health-centre
Title: Superb All Round
Rating: 5 out of 5
Visited: December 2022
Mess-up at chemist . Shortage with Medication. The prescription team sorted it Quick Time. 5 star effort on there end.
GP surgery review: winyates-health-centre
Title: Bad practice
Rating: 1 out of 5
Visited: December 2022
Cannot get appointments. Ring 8.30 your number is 58 in queue. When you get there no appointments. Ring tomorrow 8.30 same thing every day. If you ask give me routine appointment next week next month answer is system don't allow. This is joke. I literally cried to get appointment but lady on phone said system don't allow.
GP surgery review: winyates-health-centre
Title: Appointments
Rating: 1 out of 5
Visited: December 2022
I have been online looking for appointments nothing on there yet again who ever invented this so called service should rethink it out  This should be diverted back to the other system where you could go on line and book what dr you want to see which would help us patients and maybe cut down all the upset what receptionists get and we shoulld not have to tell receptionists what is wrong with us as they are not medically trained in complex illnesses as that way they refuse to give us appointments but not having any appts at 9.30am is ridiculous
.
GP surgery review: whiteacres-medical-centre
Title: Best Practice
Rating: 5 out of 5
Visited: March 2023
Having lived in many parts of England & Wales and having been registered at many GP surgeries, we would certainly vote Whiteacres surgery our no.1 - from the receptionists & nurses to the GP’s themselves, we have always been extremely impressed and often say how does one Practice attract so many caring GP’s. Although we miss the early morning, physical queuing system we are fans of the morning telephone booking system, it’s been marvellous to be able to speak to a GP within a few hours and, if required, have been booked in for a face to face consultion too. We would recommend this Practice to anyone, wholeheartedly!
GP surgery review: whiteacres-medical-centre
Title: Thank You
Rating: 5 out of 5
Visited: March 2023
This is an outstanding Practice. From the moment you are seen you know you are in good hands. The Doctor really listened and I was looked after throughout my treatment. I have no hesitation in recommending Whiteacres Surgery. In these troubled times for the NHS it is good to value those who go the extra mile for us and give us such a great service. Thank you wishing the whole team a very Happy Easter.
GP surgery review: whiteacres-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
Yesterday was my first visit to Whiteacres and I was blown away by the service I received ! The atmosphere is very calm and friendly and I was seen so quickly and efficiently. I felt that my needs had been met and that I had been treated as an individual and not as a number . 
Thank you so much
GP surgery review: whiteacres-medical-centre
Title: Does the job
Rating: 5 out of 5
Visited: February 2023
Came as what I thought was an emergency. Initial phone call handled well. Seen in good time. Dr pleasant and professional. Diagnosed and reassured.
GP surgery review: whiteacres-medical-centre
Title: Wishing the receptionists are not too snappy !
Rating: 3 out of 5
Visited: February 2023
I am not keen being having a telephone appointment with the g.p. because, I do not believe that a doctor can easily diagnosed a patient by having a telephone conversations and if your problem need to seen then, you have to sent a picture of it . It's sad to think of how many years of studying medicine you ended up diagnosing a patient over  phone conversation and on the photos.
But, worst of all is the attitude of the receptionists ! They maybe trained to be ubrrupt to any telephone calls that trying to get an appointment to the g.p but, the most degrading of all is when a receptionists asking you what is your problem that you need an appointment ( after waiting in a queue for over 30 minutes ) then, they have the audicity of saying no you can only see a nurse or worst, there is no appointments left for that day eventhough, you are on the phone since 8.30 in the morning and got connected by around 9 in which the receptionists to tell you to ring tomorrow because all appointments full for that day, with a very annoyed tone of why tou have to ring them. In my experiences the Whiteacre Medical Centre's receptionists are rude and unprofessional towards the parents. Since the pandemic this medical centre has gone down to the gutter. Nevermind seeing the pictures of quite a few g.p's proudly hang on wall at the centre but, to get an appointment, first, you have to pass all the annoyed tone of voice from the receptionist, then, you have to proved that whatever is your medical problem that you are dying from it ( heaven forbid ) before you are be given an telephone conversation appointment of whoever gp of that day.
GP surgery review: whiteacres-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: February 2023
Been with this practice for a few years now never had any problems with appointments. Allways helpful receptionist and the doctors are fantastic. Highly recommend.
GP surgery review: whiteacres-medical-centre
Title: Outstanding General Practice
Rating: 5 out of 5
Visited: February 2023
I have had a number of contacts with Whiteacres recently and the care and communication has been outstanding.
From the frontline Reception staff to the Clinicians, I have found everyone to be very helpful and responsive. 
Clinical consultations have been of a high standard and marked by attentive listening and excellent Shared Decision Making.
I fully understand that telephone contact can take a while but I appreciate that the Reception staff are dealing with an increasing demand for Clinicians time.
In addition excellent patient and people skills, the Whiteacre waiting area is very well managed and full of useful patient & carer information from local Voluntary Organisations which is organised in attractive displays.
Since joining Whiteacres Practice in 2019, the standards of patient care and caring have been maintained ((even though the Pandemic!)
I am proud to acknowledge that my wife an myself belong to Whiteacres Practice and you have been and continue to be an outstanding example of an excellent well led Primary Care practice.
GP surgery review: whiteacres-medical-centre
Title: Horrific practice
Rating: 1 out of 5
Visited: January 2023
I haven’t been able to get through to sort my medication for over a month now and thanks to them I’ve got a lot worst they’d normally sort it over phone and so I rang for more meds and a woman said to do it online and I tried for weeks couldn’t do I so I’ve rang everyday for over a week to sort it and can’t get through
GP surgery review: whiteacres-medical-centre
Title: Online booking
Rating: 5 out of 5
Visited: January 2023
I used the new online booking service, it was simple and easy. I was reviewed quickly and able to book an appointment for the next day.
Swift and effective service at the surgery as well, very impressed!
GP surgery review: whiteacres-medical-centre
Title: Are there any GPs in this practice any more?
Rating: 1 out of 5
Visited: December 2022
I agree with some of the more negative recent reviews of this practice. The fact that the surgery has failed to respond to any of them tells its own tale. Though both my wife and I have long-term conditions it has become impossible to see a doctor: instead, we are fobbed off with ancillary staff who are not always able to help. The 8.30am scramble on the phone for a telephone appointment is a disgrace, and the practice will not book an appointment any further ahead even for a follow-up or prescription review. If you ring after 9am you are told to ring again next day. 
I am truly uncertain if GPs actually work there any more, except perhaps to sign prescriptions. None of those listed on their website was present on the two occasions when I received my Covid injections, though a retired GP was. The rest of those giving the jabs were non-medical staff. The practice does not respond to emails even when it is they who have requested information from the patient, and on the rare occasions when blood tests are performed they do not inform you of the results.
Some years ago, I made a formal complaint to the senior GP and was assured by him in writing that the practice was about to improve access, appointments and much else. None of it has happened. It is only because friends tell me that their own practice is as bad or worse that I have not sought to register elsewhere. 
Some of the fault undoubtedly lies with national policy, but there is no evidence of local effort to ameliorate matters. And before anyone tells me that GPs are very hard-pressed and overworked nowadays I would say to them that on the contrary GPs have never had it so good, with far lower patient list sizes, far higher numbers of support staff, and far higher pay. It's high time for Whiteacres to shape up.
GP surgery review: elbury-moor-medical-centre
Title: Great Service
Rating: 5 out of 5
Visited: July 2022
Last week my wife started to run out of BD Micro-Fine Needles for her Diabetis Machine. We immediately contacted the Practice Manager and she kindly asked the Repeat Prescriptions Clerk to send a prescription to our local chemist. By 4pm the same day my wife had received her Needles. Thank you to all of the staff at Elbury Moor Surgery for their excellent service.
GP surgery review: elbury-moor-medical-centre
Title: Excellent Administration
Rating: 5 out of 5
Visited: June 2022
A member of the Administrative Team rang me, yesterday, to inform me of progress for treatment at a local hospital. She was extremely polite, helpful and provided me with excellent feedback concerning my future treatment. This followed on from an excellent telephone consultation with the Senior Partner, at this practice. I am so thankful to both individuals concerned for their first class efforts on my behalf. Great service from both of you.
GP surgery review: elbury-moor-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: March 2022
During this week I have contacted the Reception Team about my repeat prescription and a telephone consultation with my GP. On both occasions the Receptionists concerned were very helpful, provided excellent advice and understanding of my queries. Not only did they deal with my queries immediately, but they also showed a great deal of empathy towards my current medical condition. Thank you so much for your excellent service.
GP surgery review: elbury-moor-medical-centre
Title: Not interested
Rating: 1 out of 5
Visited: March 2022
Tried 4 days to get an appointment,  at last got a telephone consultation.,then got a text,  doctor couldn't even speak to me. I've been with this practice for 64 years and my dog has better health care than me, he can see a vet within 24 hours. When you speak to the receptionist, all you get is try tomorrow (if you can get through) very very poor!
GP surgery review: elbury-moor-medical-centre
Title: Highly Professional Service
Rating: 5 out of 5
Visited: February 2022
For some months I have been suffering from a very painful left knee. Earlier this week I had an excellent telephone consultation with the Senior Partner GP who advised me of the details for a Private Consultant who could help me. She kindly made the necessary arrangements for her Medical Secretary to arrange both the letter, and forms, required for the Consultant. The extremely professional Medical Secretary, assisted by a most helpful colleague, produced the necessary documentation on the next day. This allowed me to immediately book a meeting with the Consultation, concerned. I am extremely aware of the excellent service, kindness and empathy shown by both of the Medical Secretaries. Many thanks for such brilliant professional services.
GP surgery review: elbury-moor-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: January 2022
Earlier this week I attended the Surgery for a routine monthly blood test. The Nurse concerned asked me for information regarding a recent fall, which I was happy to supply, and she called for the Duty Doctor to examine my injuries. The Doctor completed her examination in a very professional and understanding manner. The next day, the Senior Partner, rang me in the morning to discuss my health issues from my blood test. Once again, her empathy and understanding of my health situation was very supportive and kind. As a result of our discussions next dat a District Nurse and Physiotherapist called to provide support and equipment to aid my ability to live in my own house. Thank you so much to everyone concerned for their kindness, support and excellent professional services.
GP surgery review: elbury-moor-medical-centre
Title: Very poor and unprofessional
Rating: 1 out of 5
Visited: January 2022
I had just came out of hospital with a pacemaker fitted a fractured vertebrae three prolapsed discs. I had a phone call from the medical center telling me I needed to attend the following day for a heart scan. I have been bed ridden due to severity of my injuries but being my heart condition my wife took me the 25 miles to the centre which we ariive 5 minutes late but the time the receptionist came to the counter see said I was 15 minutes late and should of pressed the bell on the counter which is not on the counter its hidden around the corner. She was very rude telling me I can wait for over 30mins but she cart guarantee I would be seen. I did explain my condition and showed her my hospital papers but see did not even acknowledge and told me the doctor may have even finished for the day. So not only the massive amount of pain I endured getting there I didn't even have my heart check too know if my heart is working as it shoud.
Totally disgraceful
Reception staff are a joke with total disrespect of the patients.
GP surgery review: st-johns-house-surgery
Title: Quick registration and great online system
Rating: 4 out of 5
Visited: January 2023
I recently moved to the area and needed to register with a doctors surgery. I registered online late yesterday evening and submitted a request to be seen. I had a call at 9am and it was discussed that they would get me onto the system asap and I’d get a call back. Within 15 minutes I was registered and had an appointment for 10.50 which was very impressive. 

I think the online system is fantastic especially when my previous experience at my old surgery was ringing at 8am being in a queue for an hour to then have a triage call back to then maybe get an appointment later in the day. I feel this way speeds up the process and would be easier to do within working hours and it avoids going to the surgery when perhaps you can pick up something from the pharmacy.

The doctor I saw was friendly and I felt like she listened to concerns raised. Overall a fab experience.
GP surgery review: st-johns-house-surgery
Title: Lack of comunication
Rating: 1 out of 5
Visited: October 2022
When you ring st johns house medical centre in worcester to actually speak to a doctor about your insulin injections, and the receptionist says someone will ring you back shortly and its now 1 hr since the surgery shut and no one has rung you back, its absolutly rediculous, this surgery seriously needs shutting down and someone take it over who will run this practice properly. You still can't even get an appointment, they ring you back (if your lucky) and diagnose you over the phone. something serious needs sorting with this place
GP surgery review: st-johns-house-surgery
Title: Useless
Rating: 1 out of 5
Visited: October 2022
tried to get help for extreme stress regarding both elderly parents' hospitalisation at same time. No sympathy at all, and met with argument relating to misunderstanding of previous medication, and offer of stress councelling which never appeared even after 5 months!. Completely unhelpful and left adrift.
GP surgery review: st-johns-house-surgery
Title: Good service
Rating: 3 out of 5
Visited: September 2022
I left a non urgent message describing my medical concern on the online messaging service this morning. By 11 o’clock I had a call from a practitioner. I was asked for further details and given very helpful advice and reassurance. This service saved me and the surgery an unnecessary face to face visit. A very positive experience - thank you.
GP surgery review: st-johns-house-surgery
Title: Very Good Service
Rating: 5 out of 5
Visited: July 2022
The practice have been honourable and caring, and professional to
my Dad and l. They where quick with answering online ordering, and delivery.
GP surgery review: st-johns-house-surgery
Title: Helpful team of staff
Rating: 5 out of 5
Visited: June 2022
I visited the surgery four times this month and all the staff I met were caring, thorough and helpful.
I left each time feeling better and confident that they were sorting out my medical problems
GP surgery review: st-johns-house-surgery
Title: Lack of confidence
Rating: 1 out of 5
Visited: June 2022
Handed in a prescription form from Redditch hospital for a doctor to sign off and was told it would take up to 7 days .I did ask for it to go to the pharmacy at the surgery. Went in the following Friday to be told it had not been signed off and it could take 7-10 days. Then had an email from pharmacy 2 u to say received prescription but waiting for delivery of one of the items which could take 3-5 days. I had told reception that I needed my prescription to go to pharmacy at the surgery which was ignored. I now have no medication for my problem until pharmacy 2 u receive stock. This is outrageous considering I went to hospital to see a gynaecologist on the 23rd of June and it's now the 2nd of July and still no medication. Whats going on ????.
GP surgery review: st-johns-house-surgery
Title: Too hard to book an appointment
Rating: 1 out of 5
Visited: June 2022
Phoned up for an appointment after failing to book one online (requires a letter from the surgery first!). I got through after 10 minutes to be told it was too late to book an appointment so will have to sit on the phone first thing in the morning for hours (which is the usual wait time). The phone was hung up on me whilst I was still talking to the receptionist. Not impressed at all. After nearly 40 years with them, I am going to move surgeries if possible.
GP surgery review: st-johns-house-surgery
Title: Awful
Rating: 1 out of 5
Visited: March 2022
No one answers the phone. The telephone message is positively designed to put you off pursuing an appointment and if you are ever lucky enough to get one it is with a nurse who then has to refer you to a doctor who may give you a call after you have sent her a photograph but will not want to see you. And they wonder why A&E is so busy.
GP surgery review: belmont-medical-centre
Title: The worst practice on earth
Rating: 1 out of 5
Visited: February 2022
Well done Belmont GP practice, terrible service as ever. Unable to see a sick 4 year old who doesn’t have covid for 2 weeks. 
Patronising and unhelpful, keep up the great work.
GP surgery review: bewdley-medical-centre
Title: Ear wax removal
Rating: 5 out of 5
Visited: September 2022
Excellent. Booked in and straight to see nurse who was cheerful and removed wax efficiently.
Good service.
GP surgery review: bewdley-medical-centre
Title: Ears!!
Rating: 5 out of 5
Visited: September 2022
Having parked with difficulty, I was treated to brilliant service with wax removal. Could not have been better. Wonderful nurse!! Thank you.
GP surgery review: bewdley-medical-centre
Title: Very Good Great Surgery
Rating: 5 out of 5
Visited: September 2022
I went there for Ear Wax Removal Nurse fantastic and very happy with the end result, would recommend 10/10
GP surgery review: bewdley-medical-centre
Title: Ear wax removal
Rating: 5 out of 5
Visited: September 2022
Fantastic nurse that removed ear wax. Very reassuring, thorough and put me at ease with my anxiety. Also appointment was on time.
GP surgery review: bewdley-medical-centre
Title: micro suction of ears.
Rating: 5 out of 5
Visited: September 2022
Brilliant service,carried out in an informative professional and caring
way by the nurse.improving my hearing dramatically.
GP surgery review: bewdley-medical-centre
Title: Swif resolution on blocked ear
Rating: 4 out of 5
Visited: August 2022
Rang in the morning, got an appointment with a nurse in the afternoon, who then referred me to a specialist who cleaned my ear the same afternoon an hour later
GP surgery review: bewdley-medical-centre
Title: Great first visit
Rating: 5 out of 5
Visited: August 2022
This was my first visit to Bewdley Medical Centre and both the reception staff and the Ear Practioner were excellent. My consultation / treatment was explained to me in detail  which enabled me to understand the cause and way forward. Thank you.