janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: almondsbury-surgery
Title: Great response on eConsult
Rating: 4 out of 5
Visited: August 2023
I used the eConsult process for the first time and it was brilliant. I filled in the form in the evening, and by 9am the next morning I had a long text from the gp explaining how my prescription would change, what to look out for and what to do next. And instantaneously the details were updated on the NHS app so I could get the new medication. When the new technologies work like this, it's amazing. Thank you.
GP surgery review: almondsbury-surgery
Title: GP was good, but phone system terrible.
Rating: 3 out of 5
Visited: February 2023
Called to get an appointment for my child who was in some pain.  Phone permanently engaged, so we had to visit the surgery.  The receptionist curtly reeled off all well the rehearsed lines ‘You should have phoned earlier for appointment’ (we tried), ‘we are extremely busy’, ‘we have run out of appointments for the day’ etc.  Anyway, after this unnecessary charade, we were put on the triage list.  
The doctor called us and hung up when we answered.  I returned the call and after reaching the end of the menu system, the phone hung up again.  Third time I got to reception who told me I had to wait for doctor to call me back.  In the end it turned out there was an appointment for us and the doctor was good.  
Why all the unnecessary games to get an appointment when the energy could be spent on patient focused activity?
GP surgery review: almondsbury-surgery
Title: Always very helpful doctors
Rating: 5 out of 5
Visited: April 2022
Since I joined the surgery I have always found the doctors and reception here very supportive. I wouldn’t want to go anywhere else.
Thank you.
GP surgery review: almondsbury-surgery
Title: prompt response
Rating: 5 out of 5
Visited: January 2022
today I called the surgery and asked to speak to a doctor. The reception staff were very friendly and helpful in the first instance. I was then called back by a doctor after 5 minutes and had a very in depth telephone consultation. A prescription was sent to the pharmacy of choice even though it was not my usual one,
GP surgery review: st-mary-street-surgery
Title: Dreadful
Rating: 2 out of 5
Visited: June 2023
I have a number of heath issues which they have completely ignored. They aren't interested & offer me CBT, which has never helped me & they know this. I don't know what's happened to the medical profession, but they aren't interested in what the patient has to say & they can't wait to get you out of the surgery.
GP surgery review: st-mary-street-surgery
Title: Registration
Rating: 1 out of 5
Visited: October 2022
The following is an extract from nhs uk:
You do not need proof of address or immigration status, identity or an nhs number.
When requesting a registration form at the surgery, I  was told my the receptionist that the applicant would need to provide evidence of address and either a passport or other photographic evidence of identity.  This is obviously not required to register for an NHS GP. Why does the surgery persistent in misleading people and what gives them the right to request this information?
GP surgery review: streamside-surgery
Title: Fantastic surgery
Rating: 5 out of 5
Visited: March 2023
Following routine blood tests for diabetes, I received a text the following day to book another set of blood tests as a couple of the results were low and required taking again, I booked in for 10 days later, the nurse was very good finding my deepest veins!! I received a text the same night asking me to attend a Drs appointment 2 days later, the appointment  was already booked for me. The very low results indicated  I needed B12 injections asap, I was given an appointment that afternoon for my 1st injection and 5 more appointments booked over the course of the next 2 weeks, the care and attention I have received from the Dr, nurse and various receptionists has been amazing, I am still undergoing investigations and tests with more appointments to attend but I have no doubt the care and attention I get will be great.  I know I have been extremely lucky receiving all this treatment so quickly as I know lots of others have not been as fortunate or well looked after as me, COVID, staff shortages, staff sickness is all taking its toll so I appreciate everything the surgery, staff and NHS are doing for me, thank you to all the Stremside surgery team
GP surgery review: thornbury-health-centre---burney
Title: Outstanding service
Rating: 5 out of 5
Visited: October 2023
On line system was really easy to use and I had a face to face consultation later that day with a professional, friendly and knowledgable Nurse Practitioner who was able to assess, diagnose and precribe for me.
I am always so impressed with this GP Practice.
GP surgery review: thornbury-health-centre---burney
Title: Brilliant practice
Rating: 5 out of 5
Visited: August 2023
Filled in an online form for what was a relatively low priority issue. Had a phone call within an hour for a same day an appointment. The nurse I spoke to was incredibly kind, patient and reassuring and spoke through everything step by step. I really felt listened to.
GP surgery review: thornbury-health-centre---burney
Title: Fantastic online service
Rating: 5 out of 5
Visited: July 2023
I used the online service yesterday, it was so easy to fill the form in & within the hour a GP phoned me in response. For a non-serious issue this worked brilliantly & would be my preference from now on.
GP surgery review: thornbury-health-centre---burney
Title: Very caring and reassuring.
Rating: 5 out of 5
Visited: July 2023
Recent visits to the surgery about my health were met with an early appointment, followed by a detailed session with the doctor.  Various tests were called for and carried out quickly by very kind staff.  The results were later discussed with me over the phone, allowing me the way to proceed.  As an elderly person, worrying about my health, I now feel reassured that all is being done to help me.
GP surgery review: thornbury-health-centre---burney
Title: Where are the receptionists ?
Rating: 3 out of 5
Visited: July 2023
Never anyone at reception all in back office. Waited 10 mins to give blood pressure results. Gave up in the end as I had children with me. Now using electronic check in. Where is the receptionists. 
Blood pressure machine no instructions at all. Lucky a lady in the waiting room told me what way to put my arm. It just needs a simple picture to tell people. 
Customer service zero. Doctors and nurses awesome though.
GP surgery review: thornbury-health-centre---burney
Title: excellent practice
Rating: 5 out of 5
Visited: June 2023
called up for a checkup, nurse was lovely, friendly and informative explained everything in my language, bonus. had a  question for reception, extremely helpful, gave me all he information i needed. all staff are smiley peeps. never have a problem with this practice, always helpful always friendly, thank you
GP surgery review: thornbury-health-centre---burney
Title: Excellent service
Rating: 5 out of 5
Visited: May 2023
Contacted practice re recurring problem & received excellent service from the person that answered the phone and dealt with my requirements and from the subsequent call from a doctor & visit later to be assessed with follow up later that day. No surprise really as this matches all previous dealings with the practice. Absolutely faultless. Many, many thanks.
GP surgery review: thornbury-health-centre---burney
Title: So helpful
Rating: 5 out of 5
Visited: April 2023
The staff in the precribing hub went out of their way to ensure that my precription was sorted, phone calls and e mails- complicated due to documentation not having been sent from Hospital. Reception team then ensured that it was signed so that I could pick it up. Great service, thank you.
GP surgery review: thornbury-health-centre---burney
Title: Great Practice - Shame about state of wheelchairs
Rating: 5 out of 5
Visited: March 2023
The wheel chairs which are available for transferring patients in/out of Health Centre are past their best. Brakes non existent on one chair and the other narrow seat and has loose foot rests, which make it difficult to get the patient in/out of the chair. Have mentioned this so many times, but nothing happens. Obviously any replacement chairs need to have theft prevention. Why not purchase two "hospital type" chairs which you have to place a coin in to release the chain. The chairs would also not be too attractive for "use" outside the Health Centre boundary.
GP surgery review: thornbury-health-centre---burney
Title: A wonderful team
Rating: 5 out of 5
Visited: December 2022
I cant recommend this practice highly enough. 
From the reception staff & nurses that have helped and given me treatment recently I cant thank you enough .
You are doing a great job.
GP surgery review: bradley-stoke-surgery
Title: klinik system not fit for purpose
Rating: 1 out of 5
Visited: October 2023
I had a message early October to book medication review.  I have tried numerous times to make an appointment via Klinik but its always offline.  I tried last Monday and it was offline until Wednesday, I did not try for the rest of the weeek. I tried yesterday, again offline, said it would be back on this morning. Just tried now offline until tomorrow.  Try phoning and told can only make appointments online. This surgery does not want to see patients, they make it impossible to make an appointment.
GP surgery review: bradley-stoke-surgery
Title: Non availability
Rating: 3 out of 5
Visited: September 2023
My wife has received knee surgery in the past 2 weeks and has been told to arrange for the clips to be removed. She went on line and booked an appointment, but found she had to attend hospital for a physio review on the same day at the same time as given by the text message received. 
It would have been nice to have received a phone call from the nurse concerned so that arrangements could have been altered. But no had to fill in another form to rearrange the appointment.
However for the past 4 working days the online system has closed at approximately 1010am until the following day.
How can a patient get to organise appointments if the system is not available.
GP surgery review: bradley-stoke-surgery
Title: Poor patient support
Rating: 1 out of 5
Visited: August 2023
This surgery is no longer focused on delivering the best patient care.
It has introduced a Klinik system which is mainly offline making it impossible to book an appointment or seek help for a health problem.
Their answerphone message asks patients to use the online system to reduce call volumes, however the Klinik system isn’t available most of the time.
The surgery operational set up is inefficient so rather than solve issues for patients and being proactive in keeping them informed, patients are forced to ring back in to chase for test results, referrals to specialists, follow up support as the clinician has not solved the issue first time round. 
It’s a mess
GP surgery review: bradley-stoke-surgery
Title: Smooth and comfortable
Rating: 5 out of 5
Visited: August 2023
I felt inclined to write a review after seeing some poor ones - I arranged an appointment via the online form which was clear, intuitive, and asked a number of pre-screening questions. When the doctor called me, they had clearly taken notice of my answers to these and was already informed of my query. I was able to book in for a blood test the same day, which again was an easy process. When I went for the blood test I was extremely nervous and the nurse was kind, patient and reassuring - it was a quick and comfortable process and the nurse was great throughout. There was a slight delay between the booking of my other appointment and the text I received to confirm it, but considering I had booked, completed and attended all within 4 hours I understand the technical nuances that the automatic notification system might have. I don’t have much experience with GP surgeries, but this was a very positive one and far better than stories I have heard about other surgeries around the country from others. Thanks all at Bradley Stoke Surgery!
GP surgery review: bradley-stoke-surgery
Title: Awful
Rating: 1 out of 5
Visited: August 2023
Awful practice,  it was difficult enough to get an appointment before the new Klinik system arrived, you are now lucky if you have a phone call,  as of now I have been waiting over 5hours for someone to phone me back , I have phoned twice and spoken to the receptionist,  who has said they still have a backlog of this morning calls , it is now 5.30pm. So frustrating and being 78 years of age, I cannot believe that this surgery is so appalling.
GP surgery review: bradley-stoke-surgery
Title: Not fit for purpose
Rating: 1 out of 5
Visited: August 2023
I think the new klinik system is not fit for purpose. You are asked to fill a form which seems to ask too many things and then there is no response…you are made to wait in limbo while the clock runs out during the day. Then you must wait for 111. Shouldn’t you have some system to show where your request is in the queue so people have some idea that someone cares. At least in the old system, we knew straight away whether we would get an appointment or not. 

Please improve before its too late
GP surgery review: bradley-stoke-surgery
Title: Excellent and helpful reception team.
Rating: 4 out of 5
Visited: July 2023
I came into ask about my and all my families immunisation records, the receptionist ( I wish I had taken her name) was so helpful. I have found the reception team to be always professional and wanting to solve any issues that I have. Thank you to the reception team at Bradley Stoke you are all amazing!
GP surgery review: bradley-stoke-surgery
Title: I needed much more help and support
Rating: 0 out of 5
Visited: May 2023
It took me over 20 minutes to fill in the klinik form. It was extremely difficult. All I wanted was to speak to someone further about some x-ray results. To receive x-ray results by text with little detail was dehumanising!  
I did get a fairly quick response with Dr calling me. But was then requested to go through whole klinik procedure again to book physio appointment! I said I couldn't face that so Dr did say would get admin team to do that. Will wait and see if get that. Dr also did nothing re fact I suffer from depression and I said whole thing was negatively affecting my mental health. I was crying on the phone!  
What has happened to being treated as a human being? Do the medical profession not understand that physical and mental health is closely interlinked? I needed much more support and help.
GP surgery review: bradley-stoke-surgery
Title: Terrible New Klinik system
Rating: 1 out of 5
Visited: April 2023
THe new system of trying to book an appointment or any other services is long,wordy and difficult to understand.When I asked for help filling in the form the coordinator was extremely rude and sounded at the end of her tether although it was only 10 am .When I pointed this out she did change her attitude and was helpful after much feedback from me .The doctor I spoke to eventually was professional and helpful and asked me to book a blood test.Again the system needs to be used so I had to ring and ask for help and then  submit another Klinik request and wait to be called back with an appointment.I got one in over 2 weeks time.I spent 45 mins waiting on the phone to get through for a    system that doesn't do what patients need it to and was told no we don't help filling in the form by 2 patient co ordinators.Having a caring,supportive attitude to sick people must be a priority and ot making them feel worse is the job of the coordinators.I hope they will all consider the detrimental effect that making patients feel stupid for not wanting to use an online triage system and who just want to see a doctor has on them.
GP surgery review: bradley-stoke-surgery
Title: Access to services
Rating: 3 out of 5
Visited: April 2023
The KliniK system adds an extra layer to the process of contact and appointment booking.    Perhaps it will improve as training in the use of the system also improves.
GP surgery review: concord-medical-centre
Title: Bad behavior of the receptionist
Rating: 1 out of 5
Visited: January 2024
The receptionist are the worst, making remarks , rude , unprofessional and making gestures when asked about appointment. 
The doctor are helpful but the receptionist are terrible and definitely does not know any manner 
I was late for my appointment just for 15 minutes because when they send me the text confirming  I have an appointment it was 11.20 and the appointment was at 12
 So as I had to take a bus I was 15 minutes late and the receptionist behaved with me inhumanely
GP surgery review: concord-medical-centre
Title: Disappointed
Rating: 2 out of 5
Visited: August 2023
Although a lovely Dr contacted me today, but only after a ask my gp message. Letters were sent several weeks ago to them from hospital about my cancer diagnosis and treatment. No response from any Dr. I have been a patient for 38 years and rarely needed support.
GP surgery review: concord-medical-centre
Title: Abysmal sevice
Rating: 1 out of 5
Visited: June 2023
After waiting for a response to Askmygp the doctor booked me into a clinic that was totally unrelated to my problem. The nurse wasn't interested did a cursory glance at my ear and prescribed antibiotics. The problem with my ear has been ongoing for some time and when I asked about the referral to the hospital that the surgery made last year the nurse was very unhelpful. I was under no illusion that the nurse wasn't interested which was only compounded by the fact that the gp couldn't be bothered to book me in with an appropriate person at the surgery. Concorde surgery no longer provides any kind of service. I currently have 2 referrals one for a potential perforated eardrum and one for cataract and I am unable to find anyone at the surgery who can assist in finding out the current position  this is an appalling situation. I can't use the word service because one isn't provided
GP surgery review: concord-medical-centre
Title: I’m worried
Rating: 3 out of 5
Visited: May 2023
I have always recommended Concord due to their superb response to ask my GP enquires. (Usually same day). They even maintained this standard whist rolling out covid vaccines. 
I don’t know what has happened to them lately, they have really fallen short of this standard. I had no response for 3 days and had to call to ask for an emergency appointment as I was so Ill. 
My daughter is currently experiencing the same problem, she is quite poorly. Contacted surgery 3 days ago, nothing and it’s now the weekend. This is inexplicable as I fail to understand what has changed so much. Please address this Concord you are letting your high standards slip.
GP surgery review: concord-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
I was apprehensive about my appointment today with my GP. But she was so lovely and understanding. She did not hesitate to repeat the terminology when I did not understand it. She listened to all my concerns and put my mind at ease with the topics that I have not been able to openly discuss before. I felt so much better after this appointment.
GP surgery review: concord-medical-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: March 2023
Had a minor surgery treatment done, fantastic doctor and nurse who really put me at ease, they were really friendly and explained things great. Gave simple and beneficial aftercare advice. The whole service from arranging the first consultation through to the actual treatment to the follow up appointment was smooth and in a timely manner. Thoroughly happy with the practice.
GP surgery review: concord-medical-centre
Title: Great practce
Rating: 5 out of 5
Visited: November 2022
I have recently had two emergency appointments at the surgery and the care I received was exceptional.  GP surgeries appear to have come under alot of critism in the media, however I have never experienced any problems with the Concord Medical Centre and I have been a patient there from the very beginning.  The online facilities are great and I have always found everyone at the surgery very professional and friendly.
GP surgery review: concord-medical-centre
Title: Really great practice very kind staff
Rating: 4 out of 5
Visited: October 2022
I had an acute flare up of copd when seei g the dr i couldnt stand due to breathlessness and low oxygen levels. I was helped by staff who made me comfortable as the dr arranged an ambulance. Then some of the staff stayed late to look after me until the ambulance left. Thankyou so much for all your kind and professional support. I am back home feeling much better.
GP surgery review: concord-medical-centre
Title: Amazing staff, thank you
Rating: 5 out of 5
Visited: October 2022
Ask my GP is a great system to communicate to our doctors without queuing anxiously, as you can read a book, do some housework and have a cup of tea while one waits, an enhancement to the phone system. The team from the reception to our doctors really caring and sensitive to our needs; our doctor today was thorough, unhurried, clear and amazingly thoughtful has done his utmost, above and beyond all my expectations. The outcome is v good and prompt, blood test, urine test within the hour, and my husband is now chatting to the mental health team discussing treatment plan.
GP surgery review: coniston-medical-practice
Title: Much Improved - Outstanding
Rating: 4 out of 5
Visited: January 2023
Since this practice has been taken over, the transformation has been breathtaking. Simply outstanding.

First off the receptionists are all now very welcoming, polite, helpful and really informative when you engage with them, it is a bit of a culture shock first off due to how things were prior, but nonetheless as it should be. Indeed everyone deserves to be treated with respect and undoubtedly this works both ways with regard to the staff working at this practice too.

I spoke with one of the doctors via a telephone consultation, the outcome of which meant that I felt listened to and not talked at. As a result I was able to make informed decisions about the course of treatment I would receive and  its progression thereafter. So reassuring.

Congratulations to those who have sought implemented changes at this surgery, particularly at the level when you first interact with reception. What a turn around, the overall outcome is positive on so many levels, your hard work has not gone unnoticed within the community you serve.
GP surgery review: coniston-medical-practice
Title: Amazing service thank you!
Rating: 5 out of 5
Visited: December 2022
We would like to thank Coniston Medical Practice for helping my mother, who was visiting from abroad, with an emergency medication request about her heart issue.

My mother got registered as a temporary patient at the surgery and her issue was dealt in an exceptionally fast manner (within hours!).

The lady at reception was very polite and helpful and the clinical pharmacist professional and efficient.

Great service to receive considering the current pressures. We are very greatful.
GP surgery review: coniston-medical-practice
Title: Disgusting practice
Rating: 1 out of 5
Visited: November 2022
Was doctor about a medical condition,was told i would hear from a specialist clinic within 1-2 weeks,still have not heard anything.contacted the surgery several times to find out why,also phoned the direct,told doctor (from surgery) will phone within an hour,still waiting over 5hours on...this could be cancer? Not funny,no help what so ever from this surgery.
GP surgery review: coniston-medical-practice
Title: appaling,disgusting surgery
Rating: 1 out of 5
Visited: November 2022
was a doctor for a medical condition(could be cancer)was told i would be Put under a specialist clinic,should hear 1-2 weeks,several weeks on and still waiting .phoned surgery several times to find out why got nowwhere.phoned nhs direct yesterday and was told a doctor will phone within an hour...didnt.....absolute disgraceful and disgusting surgery.