janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: bolton-medical-centre
Title: Terrible practice, seriously needs addressing
Rating: 1 out of 5
Visited: March 2022
Impossible to get an appointment.  Forever texting me telling me to make an appointment but can never get through.  When I do get through, no appointments for weeks and get asked to call back.  The cycle repeats. Phone doesn't even ring, dial the number get immediately cut off.  Even if you ring bang on the opening times, constantly like that for hours.  If you're lucky to get through, no available appointment.  I have type 2 diabetes, they text me for a medication review but I can't get in.  Never had this problem when I've been registered with other GP's.  Just this one. Seriously needs addressing.  I also suffer with mental health issues, to which I also have medication.  What if I was feeling suicidal and needed to talk to my GP so he could refer me?  Its disgusting how this GP is run.  Can't even get a telephone consultation.
GP surgery review: bolton-medical-centre
Title: The people in Reception  is big  problems .
Rating: 1 out of 5
Visited: February 2022
Last time my son was not will and I call GP I needed to see Doctors face to face  because it's going west  put was say NO we can't but this is  baby's can't talk or say and I can't explain good that why I need doctors  so I went to hospital  energency for 3 days will baby very sick and my GP not help me what can I do .
GP surgery review: bolton-medical-centre
Title: great visit
Rating: 5 out of 5
Visited: February 2022
Considering the pressure that doctors/surgeries are under at the minute, I still received excellent service from the team here, receptionist were lovely and very friendly....Well done!
GP surgery review: bolton-medical-centre
Title: Great clinicians
Rating: 5 out of 5
Visited: February 2022
great doctors , great reception staff thank you for your hard work. I always get appointments when i need it.
GP surgery review: bolton-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: February 2022
Great practice, my wife came with our first child and was nervous about the immunisations. The nurses were brilliant and looked after them both. Thank you
GP surgery review: bolton-medical-centre
Title: Fantastic staff
Rating: 5 out of 5
Visited: February 2022
I attended an appointment yesterday. I would just like to say the reception are amazing, some new faces but they are all helpful and have to deal with some difficult people as i witnessed.
Keep up the good work!
GP surgery review: bolton-medical-centre
Title: GREAT PRACTICE
Rating: 4 out of 5
Visited: February 2022
I was quite ill last year in out of bolton medical centre for check ups and blood tests etc, the reception and nurses were amazing all throughout and managed to help with everything going on weather it was over the phone or in the medical centre itself.

All I would say is that it would be good if doctors  would start seeing patients as sometimes a person needs to talk to a doctor face to face and over the phone the doctor can not understand a patients concern or matter.
GP surgery review: bolton-medical-centre
Title: Baby check
Rating: 5 out of 5
Visited: February 2022
Thanks to the nurse who saw me and my baby, She gave the injections with such care and kindness, only a few tears
GP surgery review: bolton-medical-centre
Title: GP is Fantastic
Rating: 5 out of 5
Visited: February 2022
They have a new GP here he is really nice. Sorted my problem out. thank you, would recommend.  It is a busy practice though
GP surgery review: hulme-hall-medical-group
Title: Wonderful
Rating: 5 out of 5
Visited: October 2022
I must thank you for the attention I have just had from handforth remarkable from seeing the doctor 2days ago I've had an x-ray and the treatment for my problem
GP surgery review: hulme-hall-medical-group
Title: ridiculous
Rating: 1 out of 5
Visited: October 2022
I am trying to buy an annuity and need medical information. I took my form to the surgery 17 days ago. after 7 days i phoned the surgery to find out if the form had been completed. The answer was no. I was told if i wanted it quickly they could out source my request and i agreed. Ten days later i phoned medi2data and I was told that they had received the request along with a blank instruction letter and they had contacted the surgery for more information. They have not received a reply and my form will not be filled in until, if ever, they get that reply. I was also told that they have a 28 day turn around. This is ridiculous. I need to sort out my pension but cannot because of this incompetence.
GP surgery review: hulme-hall-medical-group
Title: Wonderful person on reception
Rating: 5 out of 5
Visited: September 2022
It's taken me a long time to write this, sorry... But I wanted to mention this one wonderful lady on reception at Handforth. She went out if her way to help me. I suffer from anxiety and she was brilliant and helped me. I was so moved that I got her some chocs... I'm sorry I don't know her name, but I hope she remembers me and knows she us appreciated.
GP surgery review: hulme-hall-medical-group
Title: Better feedback prefered
Rating: 3 out of 5
Visited: September 2022
Had an ECG and nurse implied a doctor would be in touch. In the end had a text giving details of certain problems but a short phone call would have been better to explain things like ‘ heart blockage’ problem and a bit more explanation would have been better rather than having to research the issue myself.That said the ECG process went OK and I did get some feedback by text.
GP surgery review: hulme-hall-medical-group
Title: Efficient, friendly practice
Rating: 5 out of 5
Visited: August 2022
In this era of GP bashing I thought I’d take the time to leave a positive review to let the staff at this practice know what a great job they’re doing. Hopefully it will give you all something to smile about at the next practice meeting. 

Despite the great issues facing primary care and the NHS at large I have always received excellent care at this practice. I find the online consultation form easy to use and have always received a prompt call back the same day. Issues are always listened to and promptly dealt with. I’ve never had any problems if I actually needed to speak to anyone and find the reception staff polite and courteous. My partner is also a patient at the practice and finds the service excellent. 

For context I should say that I’ve only ever received telephone consultations but this actually works better for me as I don’t need to take unnecessary time off work. I’m sure if I actually needed to be seen this would be able to be arranged. 

Take home message:
1. Same day service 
2. Easy to use online consultation form 
3. Friendly, competent, hardworking staff 

Thanks to everyone at the practice, keep up the good work!
GP surgery review: hulme-hall-medical-group
Title: Decent clinical services but a poor patient experience
Rating: 3 out of 5
Visited: June 2022
The quality of care is generally good, especially at the practice nurse level. With the Drs themselves it can be very difficult to get any continuity and locums are used heavily which stops any form of relationship forming.

However, the administration is generally poor. 

The online systems are shocking: for some time I thought that the practice had renamed itself to "We have temporarily paused access to online medical enquiries.". This seems to be up up every day at around lunchtime - at least in mine and my wife's experience.

The only thing that is available within the online services generally is the ability to order repeat medication and see appointments (there is no ability to book them - it was removed at the start of the pandemic and hasn't been re-instated). There is also no ability to see blood test results.

The systems that Hulme Hall uses does have the facility to provide a lot of the information and functionality that people are trying to access, but it is not enabled

All this drives calls to the practice of course.

The phone system is, however, also very poor. The first question asks whether you have internet access. If you say yes, you're told to go online instead and the call hangs up. Despite the fact that the inability to do things online is what's driving your call in the first place.

If you say that you don't have internet access then you can make it through to the next stage - the queue.

Due to so many people having to call, the queues to get through can often be quite long. Sometimes the queue length is 'brew a cup of tea', usually it is closer to 'make and eat a sandwich'. There are occasions where it feels more like 'enjoy a 3 course meal having popped to the shops for the ingredients first'.

Once you complete this stage of your quest you reach a person! A real, live, human who can either give you the information which you seek (since often the call is just trying to get information that could be online, don't forget!) or arrange for you to get a call from a clinician. In some cases you may even be offered the opportunity to see a Dr in person (apparently this service still exists, although it is possible that it's a myth).

There are a lot of comments from people who find the receptionists rude and unhelpful. I've actually never experienced that myself and I suspect that a lot of it relates to the fact that they are used to speaking to frustrated and angry people (not surprising when you consider what you have to go through to actually get to that stage) and possibly respond in kind. That's not great, but it's understandable.

So, overall, I'd rate the service
Practice Nurse - 5
Doctors - 3 to 4
Admin - 2

I have a plea to the practice manager: review the patient experience with an open mind. It could be improved so easily and some of your policies (especially closing the online forms) are hugely frustrating and, probably, self defeating.
GP surgery review: hulme-hall-medical-group
Title: Unhelpful reception team.
Rating: 1 out of 5
Visited: April 2022
The reception team absolutely unhelpful. The  It is almost impossible to contact the GP centre for an appointment in a timely fashion. Pathetic service. I left the practice in tears after suffering from so much pain and not being able to book an appointment and had to contact 111
GP surgery review: hulme-hall-medical-group
Title: Receptionists have no sympathy
Rating: 1 out of 5
Visited: April 2022
Receptionists at hulme hall are so so rude! As soon as you complain about the service  they put the phone down on you. Have no sympathy towards the poor people who have to wait for simple dr call for days and weeks.
GP surgery review: hulme-hall-medical-group
Title: booking an appointment
Rating: 2 out of 5
Visited: March 2022
I have been trying to book an appointment for over a week. The website keeps saying the on line booking is unavailable. How can a booking be made?
GP surgery review: cheadle-medical-practice
Title: Considerate health care
Rating: 5 out of 5
Visited: September 2022
I have been visiting the Cheadle Practice for 50+ years and have always felt their staff provide excellent care and advice. My recent visit to receive a flu jab confirmed this opinion; my only concern is that by offering COVID and flu vaccines at the same time results in too much crowding in the reception area. This then creates problems  with poor social distancing and resultant noise issues for senior citizens who may have hearing difficulties. If this high attendance continues as Winter approaches some ‘temporary’ protection against rain, snow and cold wind should be provided for those in a long queue.
GP surgery review: cheadle-medical-practice
Title: Flu jab
Rating: 3 out of 5
Visited: September 2022
Lots of people there but quite efficient Friendly staff and easy to follow instructions sent by r mail previous day
GP surgery review: cheadle-medical-practice
Title: Brilliant doctors
Rating: 4 out of 5
Visited: September 2022
I came for my flu/booster injections yesterday, because the reception area downstairs isn't very big I did think that there were to many people in at one time, it was nearly 30mins after arrival that I got called in. As for the male nurse I saw he was lovely very chatty put you at ease was done and dusted in minutes.
GP surgery review: cheadle-medical-practice
Title: Not patient focused
Rating: 3 out of 5
Visited: September 2022
Very long wait on telephone to make an appointment.
Not enough receptionists.
Closed Wednesday afternoons.
When I did go into surgery to make an appointment,
I was offered one at a different surgery miles away.
What’s going on with the Cheadle Medical practice ?
I would like continuity. Every time I go , I see a different GP. Huge waiting time to see the most respected GPs
GP surgery review: cheadle-medical-practice
Title: Good practice
Rating: 4 out of 5
Visited: September 2022
Unusually, the receptionist that attended to me was very helpful and the practice nurses are always very friendly and welcoming. The doctors have always been quick to react/respond and you never feel like you're being rushed out of the door.  It's sometimes difficult to get an appointment but that's the same all over the country.
GP surgery review: cheadle-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Turned up for appointment on time but had to queue for 20 mins-not a problem, everyone was good natured and the medical staff were excellent as usual
GP surgery review: cheadle-medical-practice
Title: Vaccine delivery
Rating: 4 out of 5
Visited: September 2022
Went for my flu and COVID booster vaccinations. Very well organised. In and out of the surgery. The text inviting me for the vaccines only mentioned the flu jab and not the covid booster, I therefore booked for the covid booster separately in Bramhall. Wasted appointment, as I found out that I could have both at Cheadle at the same time.
GP surgery review: cheadle-medical-practice
Title: Not a scratch on what it was!
Rating: 2 out of 5
Visited: September 2022
Long wait for an appointment to see a doctor, four weeks wait for a telephone call from a doctor. Visit the surgery - the place is very quiet with little activity
GP surgery review: cheadle-medical-practice
Title: Top class practice
Rating: 5 out of 5
Visited: September 2022
You could not have done any better polite and helpful from reception to doctors it is good to see I was made to feel at ease well done
GP surgery review: cheadle-medical-practice
Title: Vaccinations
Rating: 5 out of 5
Visited: September 2022
A very efficient system, very polite Nurse and all done in a professional manner. COVID, Flu and Pneumonia a bit like MMR for us older people
GP surgery review: chapel-group-medical-centre
Title: Early morning visit
Rating: 4 out of 5
Visited: September 2023
Seen at the arranged time.
The Doctor explained my problems and what needed to be done now and to follow up. Completed his tests in a Professional and friendly manner.
GP surgery review: chapel-group-medical-centre
Title: Great practice
Rating: 4 out of 5
Visited: September 2023
I have never had issues with Chapel Group Medical Centre, believe I receive sufficient care each time and am always satisfied with my experience. There are some lovely reception staff, nurses and doctors have all been great. Appointments may not be immediate but I have found the wait time isn’t inconveniently long and I have always managed to see a doctor face-to-face.
GP surgery review: chapel-group-medical-centre
Title: Not good
Rating: 1 out of 5
Visited: September 2023
I had to beg for a sicknote for bereavement , then was told that you can’t stay off work indefinitely when I questioned the time limit on grieving !
Last week my husband was admitted to CCU on life support with Sepsis , I rang for a sicknote to be told I’d have to wait a week even though I explained why it was needed & was told we’ll work know why your off don’t they & it can be back dated .
Not good when you are all ready stressed about your loved one & don’t need the added stress of worrying about your job .
GP surgery review: chapel-group-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: September 2023
My appointment was with the pharmacist who listened to my question and dealt with it promptly and booked a follow up appointment
GP surgery review: chapel-group-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: August 2023
After walking into the practice and explaining my worrying symptoms to the receptionist with no prior appointment, she took detailed notes and organised an appointment with a doctor the following day. The appointment was very thorough and the doctor took time to explain my symptoms. I was given an ECG later the same day and an X Ray the following day at hospital. Further tests were organised all within 3 weeks of my visit. 
I cannot thank the receptionists and doctor enough for attending to me in an urgent, professional manner at what was a worrying time.
GP surgery review: chapel-group-medical-centre
Title: GP Appointment
Rating: 4 out of 5
Visited: August 2023
Blood test appointment on time, nothing negative to report. Just awaiting results now. Surgery clean and tidy.
GP surgery review: chapel-group-medical-centre
Title: Great support and help
Rating: 5 out of 5
Visited: August 2023
Rang and spoke to a very helpful caring as considerate lady about my mum 
She was really helpful and fulfilled her promise ringing back with all the information answers I needed 
She went above and beyond she is a credit to the surgery
GP surgery review: chapel-group-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: August 2023
I have never been disappointed with the care from this practice. Seen GP today problem sorted there and then. All the staff I have ever  delt with here have all been outstanding
GP surgery review: chapel-group-medical-centre
Title: Very Helpful
Rating: 5 out of 5
Visited: August 2023
Great experience lovely GP would recommend this practice to everyone They got me in very quickly and totally understood my situation
GP surgery review: chapel-group-medical-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: August 2023
I can’t fault this practice, the care and compassion shown to our family has been exceptional 
All staff have gone above and beyond so caring when times are difficult
GP surgery review: the-brooke-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2023
Since joining the Brooke surgery six or so months ago I have been extremely impressed. The ask my g.p app works brilliantly without having to wait in a phone queue. You send a message and you are contacted the same day by either a Dr or a practice nurse to discuss and if a face to face appointment is deemed necessary an appointment to be seen within a day or two will be made during the telephone consultation. For example, yesterday I used the ask my gp app and got a call back from the doctor. An appointment was made for the following morning with the g.p and I collected my prescription from the pharmacy that same afternoon! Now that’s what I call excellent service. I have been so impressed that my whole family have now swapped to the Brooke surgery.
GP surgery review: the-brooke-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2023
This GP practice is amazing. I can contact them via the website and even on weekends (they pick up on the next day). I can communicate with a GP via their chat facility. No need to call and be in a queue. They do weekend blood tests which is amazing as I work in Wales and live in Manchester which makes it difficult to fit in blood tests and face to face appointments. 
My blood test was taken on Saturday and the results reported the following Monday and prescription issued electronically on Monday also. Take about fast and efficient service. Would highly recommend.
GP surgery review: the-brooke-surgery
Title: Really good practice
Rating: 5 out of 5
Visited: March 2023
I use Ask My GP when I have a problem and the response to my query is usually very quick. Can't fault the service provided and I'm very happy with the practice.
GP surgery review: the-brooke-surgery
Title: Highly recommend
Rating: 5 out of 5
Visited: March 2023
Appointments either same day or very soon after contacting them (which has been rare). Brilliant and easy to use booking system and quick service. All members of The Brooke Surgery have been amazing with us, can not fault them.
GP surgery review: the-brooke-surgery
Title: Peace of Mind
Rating: 5 out of 5
Visited: March 2023
I love using the app. It's a necessity for me after years of phoning my previous surgery. Holding on for ages. Listening to countdown of patients waiting laid me. Often I've been in the queue for half an hour to be told no appointments left. The app is amazing and you will always get a call back by the end of the day.
GP surgery review: the-brooke-surgery
Title: A Brilliant practice.
Rating: 5 out of 5
Visited: January 2023
Iam a new patient and made my first visit today.I was made to feel very welcome and was treated with respect and understanding .a big thank you to all who made this possible. a brilliant practice.
GP surgery review: the-brooke-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
Brooke Street must be, without doubt, one of the best Medical Centres in Tameside. The level of care from the Receptionists through the whole medical team and Doctors, is outstanding.   Their ‘Ask My Dr’ facility is so easy to use and the response times are great. If a face to face appt. is needed, this is arranged quickly. 
They take the time to actually listen to your concerns and if action is necessary, act immediately. No having to wait 3 weeks for an appt.  I firmly believe had I not moved to Brooke Street when I did, I would have had a much more serious outcome to the medical problems I’ve encountered. I can’t recommend The Practice highly enough.
GP surgery review: the-brooke-surgery
Title: New GP
Rating: 5 out of 5
Visited: October 2022
After many months ofvwanting to change my gp i took the plunge and registered with brook surgery and i xan honestly say i wish i had done it sooner. It is so accessible for any enquiry reception staff cheerful helpful and respectful, promt replies by a medical professional regarding any medical issues . Updates on your questions asked via web links no hanging in a telephone queue excellent all round has restored my faith in our NHS gp sevice
GP surgery review: the-brooke-surgery
Title: Great Practice, Helpful Staff
Rating: 5 out of 5
Visited: July 2022
I contacted my GP via the App and they got back to me via telephone call within 15minutes. They were extremely supportive and helpful with what I required and the Nurse/GP I spoke with was really friendly which put me at ease straight away. 

I have been with The Brooke Surgery for around a year now and I have nothing but praise for them. I have never strugggled to get support or an appointment with my GP/Nurse and they have been efficient in getting back to me on the app.

Couldnt recommend the surgery and staff enough, they are a credit to the NHS.
GP surgery review: the-brooke-surgery
Title: Great service
Rating: 5 out of 5
Visited: June 2022
Appointment made for blood test
Attended next day
Results within 3 days
Great service 
Both daughter’s signed up as new patients.
GP surgery review: northenden-group-practice
Title: Very helpful
Rating: 5 out of 5
Visited: November 2023
Staff contacted me with dates and time, nurse was ver professional and on time. Would use self check in every time as it tells you if they are running late
GP surgery review: northenden-group-practice
Title: Very professional
Rating: 5 out of 5
Visited: November 2023
Since becoming registered with the health centre, I feel that I am listened too regarding my health.
Very pleased
GP surgery review: northenden-group-practice
Title: Great service
Rating: 5 out of 5
Visited: November 2023
Recently had a routine test that needed further investigation and treatment, dealt with very quickly, kept well informed, professional and friendly throughout.