janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: archway-medical-centre
Title: Great practice
Rating: 0 out of 5
Visited: March 2022
I love the fact that it was online, it made everything super easy and surprisingly it still felt very personal. The lady I had was really nice and understanding and because of this I had to leave a review!
GP surgery review: archway-medical-centre
Title: Attentive and fast service
Rating: 0 out of 5
Visited: March 2022
I've been registered with Archway Medical Center since June 2021 and so far I am very pleased with their service. I really like the fact that appointments can be seamlessly booked via Virtually and can be held over the phone or video call - this is very convenient. Every time I've had to book an appointment I've been able to get one very quickly, sometimes the next day, with a relevant practitioner (e.g. Physio). The practitioners I've had contact with were very professional and knowledgeable and were able to handle the issue very well. I'd recommend.
GP surgery review: archway-medical-centre
Title: I was helped to reach a specialist
Rating: 5 out of 5
Visited: March 2022
after 2 years of trying to see a specialist for my health problem, I had hope that if I changed the general practitioner where I belonged I would succeed, that's how I ended up at archway medical center, after a consultation I was recommended to hospital  and that's how I managed to have surgery and be healthy now.  Great admiration and gratitude for everything you do.
GP surgery review: hanley-primary-care-centre
Title: Worst practice imaginable
Rating: 1 out of 5
Visited: March 2023
Absolutely impossible to get an appointment, get prescriptions filled (even repeat ones), or talk to anyone. I was a patient for two years and when I switched to a different GP and requested my records, I was told I'm an inactive patient and they don't have any records of me. Even though I'd been getting rx from them for the previous two years and so now am unable to get the medication I need in time. The staff are rude and incompetent and the patients suffer as a result.
GP surgery review: hanley-primary-care-centre
Title: Worst GP medical centre
Rating: 1 out of 5
Visited: March 2023
Overbooks patients and doesn't have time to accommodate needs. Waiting time for the appointments (only same day) is 37+ people online queue when you call sharp on 8am, everyone calls at the same time and it is impossible to get an appointment. They should not accept more patients as they are unable to accommodate needs and dont’ have the capacity to do so. The irony is that the GP practice takes health and medical practice so lightly. It is unethical to allow the GP surgery to practice such sloppy approaches towards patients.
GP surgery review: hanley-primary-care-centre
Title: Rubbish service
Rating: 1 out of 5
Visited: March 2023
You cant log into the iq even if its 8am, 
You call the surgery, you have be on hold for 1hr untill someone picks up the phone and still no appointment available! 
This surgery is so rubbish now
GP surgery review: hanley-primary-care-centre
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: February 2023
It is simply impossible to get an appointment at this practice, and the reception staff seem unwilling to help. They’ll direct you to the app every time, but the app won’t display requesting a consultation as an option, no matter what time of day you try.
Calling the practice is also challenging, as you end up on hold as soon as it opens - it is common to then be on hold for 40+min just for the line to go dead and you have to start again. When you finally do get through you’re told all appointments are filled, try again the following day…
GP surgery review: hanley-primary-care-centre
Title: Their app is awful & it’s impossible to see anyone
Rating: 2 out of 5
Visited: January 2023
I have had a number of issues which Hanley have been entirely unwilling to help me with. I have eventually gone private for some issues because they need attention no one at Hanley is interested. They will then not respond to my a private consultant and tend to be abrasive whenever I can speak to someone there (sometimes a nurse, usually only reception staff)

The latest was a recurring skin problem which I wanted help with. I have been diagnosed with anxiety & even thinking about trying to approach them for any help makes me more anxious because I know it will be a battle. This means I will avoid seeking treatment for issues until they get much worse. 

I have been registered with the practice for 6 years and things have gradually got worse & worse with them. Their app is almost unusable & the responses in the app are hastily & dismissively written, usually with spelling mistakes too.

I do not feel cared for or listened to by anyone at the practice anymore and am looking to register with a different practice. Hanley Primary Care Centre has become disfunctional to the extreme!
GP surgery review: hanley-primary-care-centre
Title: Terrible staff and booking system
Rating: 1 out of 5
Visited: January 2023
trying to get hrt meds that I’ve been taking a long time seems impossible. tried contacting the doctor for 3 days, sent emails and done dr iq got through again on phone after long long wait to be told I need to call again in the morning.  very unprofessional and quite unhelpful staff. this surgery needs a big shake up and reforming. I know a lot of people that have had terrible experiences here the same as me. fortunately  I don’t have to call the surgery very often.  this is by no way my first bad experience just fed up with the poor service so it’s now time for me to complain.
GP surgery review: hanley-primary-care-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: January 2023
Do not bother registering at this practice. They have no regard or compassion for their patients. Constantly making errors that they are then not willing to rectify. Can never get through to them on the phone. Always forgetting to do follow ups. Zero patient care
GP surgery review: hanley-primary-care-centre
Title: Not accommodating special needs
Rating: 1 out of 5
Visited: December 2022
Called to book an appointment for my son who has SEN. Was informed that since changing systems on 17 October reception can no longer accommodate disabled patients who can not call at 8 am sharp. Being a single parent to a child with complex disability it’s impossible for me to call at 8 am. When my son is with me, he doesn’t tolerate the phone being on speaker and it’s the time in the morning that I get him ready for for the day or for school transport. My hands are literally and physically on him and I can’t hold the phone. As a result now that my son is unwell he can not get an appointment, at all. This practice makes Gp services inaccessible for my disabled son who requires, at least, medical support . Please resolve that asap
GP surgery review: hanley-primary-care-centre
Title: so poor and honestly quite shocking
Rating: 3 out of 5
Visited: November 2022
I always and I mean always make appointments on my 60 year old mothers behalf who is not able to speak fluent English. I got informed to go on doctor Iq in which I did and submitted her telephone consultation. I went to university to hear my mum crying because she hasn’t been called. When I contacted the gp they said that because she is an adult I cannot make an appointment on her behalf. I have done this may times on dr Iq but this is by the most unbelievable thing I have ever heard. Prior to finding out about her call being cancelled I was on the phone during my class break for the staff to not even give me a definite answer. They went from asking me to upload the photos to then telling me that my mother is a grown adult and has to make appointments herself. Honestly this was extremely poor coming from a practice I have been going to since the age of 5.
GP surgery review: hanley-primary-care-centre
Title: Terrible system
Rating: 1 out of 5
Visited: November 2022
Since covid the practice implemented the use of the app dr-iq, which is an absolute nightmare. You only have very limited spots per day to use most services and so even if you're asking for a routine appointment (i.e. you don't need to have a response that day) you have to try over and over again until you click the right buttons every morning at 7am sharp. On the other hand, if you do have an emergency make sure you have it before 7am in the morning, otherwise there is no way you can contact your gp. Even my cat's veterinary clinic has a better system.
GP surgery review: amwell-group-practice
Title: Outstanding care
Rating: 5 out of 5
Visited: August 2023
My wife was ill, in distress. We called surgery at 8am. Duty doctor called back and summoned ambulance. Paramedics were excellent, spoke to GP. GP prescribed and arranged blood tests. Wife did blood tests and saw duty docotor next day. Superb care. Now recovering.
GP surgery review: amwell-group-practice
Title: Great service
Rating: 5 out of 5
Visited: June 2023
I have been registered with the Amwell Practice for several years. The reception staff are friendly and helpful.  Always easy to see or speak to a GP if you need to for advice or treatment, I don't feel rushed and leave feeling like I have been listened to. Very happy that myself and my family are registered there.
GP surgery review: amwell-group-practice
Title: Did not hold appointment; no contact
Rating: 2 out of 5
Visited: June 2023
Today I had an appointment with a GP to call and they did not complete the call before the precinct closed this evening for the weekend. I contacted them multiple times and they said they would call but did not follow through. Further, when I tried to contact them via email since the telephone line was closed, I received an automatic email response saying that emails were not being checked and I should file an eConsult, but the eConsult service is also closed for them! So there is no way to contact. This is unacceptable.
GP surgery review: amwell-group-practice
Title: Great Practice
Rating: 5 out of 5
Visited: May 2023
I have been a patient at this practice for c. 40 years.  Despite the doom and gloom around about our struggling NHS, you would not know it if you are a patient with the Amwell Group Practice! In Nairoji Street standards have been maintained and the ethos of offering patients a ‘family doctor’ is still in place...

That said, if there is an emergency you can have quick access to any doctor, and I have always been treated by whoever I have seen with concern and expertise.  The receptionists are helpful and informed – in fact more than that: the whole Practice goes the extra mile in being proactively helpful and efficient.  I could not ask for more.

Sally
GP surgery review: amwell-group-practice
Title: Best practice ever
Rating: 5 out of 5
Visited: April 2023
All the staff are so amazing from the doctors ,nurses and reception staff. I have many illnesses and four children and we are always able to be seen. I think they give an amazing service
GP surgery review: amwell-group-practice
Title: Impossible to get an appointment.
Rating: 1 out of 5
Visited: April 2023
No appointments available online for next 18 weeks.  Impossible to get through on the phone to get an appointment.  No follow up with results of hospital tests.  This surgery used to be good some years ago.  What has happened to it?  I feel I have no access to medical care except for my online repeat prescriptions.  Dreadful and disheartening.
GP surgery review: amwell-group-practice
Title: Don't Bother Trying to get an Appointment
Rating: 1 out of 5
Visited: January 2023
The only way to book an appointment is to call exactly at 8am and continue calling over and over when you get a busy signal until the call connects. If you are lucky enough to get through while they still have available appointments that day, they will assign you a time when the GP will call you - although with a 1 hour window on either side. 
If the GP calls you at some point in your 2 hour window and you miss it (eg. if you are in the toilet) then you have missed your appointment for that day and will have to restart the process over the following day and hope to get through.
It is ridiculous that in 2023 this is the system that they are employing to make appointments. Furthermore, if they insist on only doing phone appointments, they should at least give the patient more than one attempt to answer the call in their nebulous 2 hour window.
GP surgery review: amwell-group-practice
Title: Good Luck Getting Simple Things done
Rating: 1 out of 5
Visited: December 2022
I have been with the practice since it opened or close to (7 years roughly). It swiftly deteriorated through the years. I used to rate it highly however since before and obviously through covid, it takes about 3-5 times of contacting reception to get simple things done like appointments for yourself or your babies. Good luck if you need a call back about an issue. Nurses don't bother, there is never follow-up, the appointments are often pointless, and the reception makes you call back if you miss their morning booking windows. If you have a serious issue, do not go here. Expect delays and expect to have to contact them multiple times for simple tasks. Maybe they are overwhelmed however, there is more than that in this case. It seems there is no oversight.
GP surgery review: amwell-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
I have been registered with Amwell Group Practice since 2016 when I moved to Islington. The GPS are excellent- expert, thorough and caring - the receptionists polite, efficient and effective- the practice manager is very effective and responsive and all systems work most efficiently- including appointments, vaccinations and prescriptions. I repeatedly thank my fortunate situation of being in the care of Amwell Group Practice - the best of any I have been registered with by far - in all my years (which are not few).
Thank you Amwell Group Practice - all of you.
GP surgery review: amwell-group-practice
Title: Awful
Rating: 1 out of 5
Visited: September 2022
The wait times to get a hold of someone in the practice hours long even if you call at 8am. The receptionists are awful, unprofessional and so unhelpful. The practice does not seem to be run by people who know what they are doing. They make so many basic mistakes and do not listen to patients. 

Please don't register here.
GP surgery review: ritchie-street-group-practice
Title: Great nurse
Rating: 4 out of 5
Visited: June 2023
I had an appointment with the nurse to have my vaccine. And wanted to leave a feedback to the nurse, and thank her for being so nice and kind to me. Thank you
GP surgery review: ritchie-street-group-practice
Title: Really caring, responsive and helpful GP practice
Rating: 5 out of 5
Visited: June 2023
Everyone (reception, nurses, GPs, admin) I've dealt with is helpful and caring. They've gone the extra mile to help sort out problems e.g. with prescriptions. The admin team responds quickly to queries. My family has had great care from this practice. Only issue is with getting through to make an appointment, which involves a lot of time, patience and redialling, but the new phone system will hopefully improve this.
GP surgery review: ritchie-street-group-practice
Title: Excellent level of care
Rating: 5 out of 5
Visited: June 2023
I received an excellent level of care from the GP whom I saw on Friday 30th June. The receptionists and the office manager were extremely efficient and caring during my visit for which I'm very grateful.
GP surgery review: ritchie-street-group-practice
Title: Very helpful phone from reception
Rating: 5 out of 5
Visited: June 2023
Very nice helpful young woman on reception booked an appointment and efficiently followed up a query. All done with cheer and warmth
GP surgery review: ritchie-street-group-practice
Title: Great reception list and practice!
Rating: 5 out of 5
Visited: May 2023
The receptionist went above and beyond to sort out my medication queries , so saving me and the doctor ‘s time, and much anxiety! Could not be more grateful to
GP surgery review: ritchie-street-group-practice
Title: Quick service and great staff
Rating: 5 out of 5
Visited: May 2023
I brag to my friends about how good Ritchie Street practice is because it’s so easy to get a quick appointment, sometimes a call back the same day, and the reception staff, doctors, nurses are so friendly I’ve never had a bad experience!
GP surgery review: ritchie-street-group-practice
Title: Bad attitude
Rating: 1 out of 5
Visited: May 2023
I had issue with receptionist.I was talking with her .she didn't allow me to talk with Dr.  I was waiting for more then 1h . Then I try many times to call she every time answer and put down phone .I was listening her talk .but she purposely nt answer..even not allow me to book other app . Very very bad attitude .
GP surgery review: ritchie-street-group-practice
Title: Worst medical experience I’ve had my entire life
Rating: 1 out of 5
Visited: May 2023
This is literally the worst practice I’ve been with ever. All practices in the Uk are short staffed especially since Covid, but Ritchie street have literally taken this excuse to be their motto. The reception staff are so awful, it’s like they try to deflect you in order to get rid of you as quickly as possible. They advise you need to call in or walk in at 8am to be able to book a same day appointment in cases of emergency, but I promise you I’ve been in at 8am before and seen the handset on the side of the table so calls are not able to come in until their convenience. I never get seen by the same professional when I do get a meeting, and they never read my notes. Always asking me the most obvious questions and putting me in the awful position of having to re-explain everything. Seriously, my experience here has been so depressing that sometimes I just want to give up on the health issue and let nature do its thing. 
Apart from “telephone manners” this practice has nothing. And also I’ve been in and seen they attitude they have once a phone call is ended so that attitude is all fake. Ritchie street group practice makes me hate my life. Aaaaaargh
GP surgery review: ritchie-street-group-practice
Title: Amazing admin team!
Rating: 5 out of 5
Visited: April 2023
Thank you to the amazing admin team (unfortunately I cannot name specific individuals), who have been extremely helpful over the past week with my various requests. Keep up the good work :)
GP surgery review: ritchie-street-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
Always receive great care and attention whenever visiting, lovely team. Highly recommend their services!
GP surgery review: brondesbury-medical-centre
Title: Great minor surgery experience
Rating: 5 out of 5
Visited: November 2022
I was referred by my GP to this practice for minor surgery.  I was given a choice of appointments, when I arrived the receptionists were welcoming and helpful, the appointment was on time; the Dr who performed the procedure was absolutely lovely, she put me at ease and was considerate, calm and patient; her assistant had a lovely manner, the communication and aftercare leaflet was perfect.  Thank you to all the team.  I know what pressure you are under.
GP surgery review: brondesbury-medical-centre
Title: Quick, efficient service
Rating: 5 out of 5
Visited: November 2022
I underwent a minor operation to remove a cyst and fibrous tissue around it. The doctor explained the process to me and the operation was conducted very professionally, quickly and efficiently. The incision required seven stitches to close it up but I have felt no discomfort and am very happy with the procedure and the way it was carried out.
GP surgery review: brondesbury-medical-centre
Title: Dissapointing service
Rating: 1 out of 5
Visited: September 2022
Had an operation in May 2022. Rang for appointment to have stitches taken out a week after my op. Was told that there were no appointment and had to wait for three weeks. When I explained that I needed to have my stitches out. the receptionist didn't care. In the end I ended up in St Charles hospital to have them removed. The staff were fantastic there. 

2nd incident. I needed an extention on my sick leave and pain killers. Again filled in E-consult but had to wait another 2 weeks before I could get a call from the GP. I was in constant pain. This could have been easily sorted as all I needed was a repeat prescription from the doctors and a sick note. Instead I had to call my surgeon to give me a sick note.

Today I had a call from GP which I book nearly 3 weeks ago. I was driving so could not answer the phone. I parked up and tried to call back but was number 12 in line to be answered. I know that the system is slow so continued to drive home. Again the doctor call which was unfortunate as I was again driving. Called back and finally managed to get through to reception. Who refused to assist me and said that the doctors have moved on and that I would have to book through e-consult. Which would mean another 3 weeks waiting. 
after being with the surgery over 30 Years I feel that the  service has become a shamble and  disorganised. I feel let down by the surgery as they don't care about a person wellbeing or state of mind.
GP surgery review: brondesbury-medical-centre
Title: minor surgery
Rating: 5 out of 5
Visited: July 2022
my child had a minor surgery done at Brondesbury medical centre.
They explained everything to me and to my child in a very simple and clear way. The surgery was very quick, totally painless and left absolutely no scar, even if they prepared us for the idea that could have happened. The doctor and nurse on the service are very professional, kind a very reassuring. I would warmly recommend them!
GP surgery review: brondesbury-medical-centre
Title: Awesome Practice
Rating: 5 out of 5
Visited: May 2022
I needed an appointment with St Mary's Imaging department and within 24 hrs I received my appointment. This was a big thank to the administrative team who sent the GP request form very quickly despite being busy. I am so grateful as the Hospital usually takes 48 hrs before setting an appointment. But better yet I received my hospital appointment within 24 hours. Thank you again
GP surgery review: brondesbury-medical-centre
Title: Awesome duty Doctor
Rating: 5 out of 5
Visited: April 2022
I had a great initial contact with the receptionist who did a great job at coordinating and getting to speak with the duty doctor who was awesome and reassuring during the medical call. I feel 70% of my recovery is due to the approach and clarity/ confidence of the duty doctor. I feel extremely fortunate I received prompt attention after I made an early morning call. 
I just wanted to give thanks to the medical team for their amazing work.
GP surgery review: brondesbury-medical-centre
Title: Friendly Staff
Rating: 5 out of 5
Visited: January 2022
I take a medication which requires blood test monitoring. I received a missed call from the surgery and a text message asking me to call and book a blood test appointment. I called the surgery back and was offered an appointment the next working day, which I had this morning. I saw one of the HCAs, who was lovely and very efficient at taking the blood samples. The appointment was also on time, and the HCA advised when and how I could get my results. On my way out the surgery, I asked the receptionist if I could book a flu vaccination as I am struggling to get one from a pharmacy and they called a colleague straight away and were able to fit me in the same day, with the same HCA that I had just seen.
GP surgery review: west-hampstead-medical-centre
Title: superb care
Rating: 5 out of 5
Visited: November 2022
I really recommend the doctors and staff at this practice. I was able to access appointments and blood test with ease. I got an SMS message to update me. Fantastic care and service
GP surgery review: west-hampstead-medical-centre
Title: Very good experience of having a shingles jab and flu jab.
Rating: 5 out of 5
Visited: October 2022
Kind and efficient consultations on having shingles and flu jab on two separate occasions. Many reminders of the jabs may have been a little over done but must obviously be necessary to stop people not turning up.