janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: st-james-medical-centre
Title: Frustrating and unsafe
Rating: 4 out of 5
Visited: July 2023
My daughter rang to get some advice suffering with a very sore throat, swollen painful neck and jaw despite 48 hours of analgesia back to back, so much so she is  unable to go to work today. She was triaged by who I thought was a nurse and advised to go to a pharmacist! After taking over the conversation I asked if I was speaking to a nurse I was in fact speaking to a receptionist. Are these receptionist trained and qualified in triaging patients needs and to make the decision whether a Dr is needed? I am a qualified nurse and understand the pressures of the NHS and try to avoid  using the services unless really necessary. I can now  understand why our ED department is so busy if you have unqualified people triaging patients at the point of contact, when all people want is a Dr or nurses advise. We wanted a clinician's opinion. After I explained the symptoms in more detail  and my profession she then managed to arrange a telephone consultation. 
This I believe is unsafe  practice having unqualified untrained people triaging people over the phone who are unwell or could potentially become  very unwell.
GP surgery review: st-james-medical-centre
Title: Extremely frustrated.
Rating: 1 out of 5
Visited: May 2023
I went into the practice on a Friday afternoon to ask for an emergency prescription having been told by the pharmacy that my medication was unavailable & to ask for an alternative dosage of the same tablets. I had ordered in plenty of time, but on the first attempt to collect was told the meds weren’t ready & on returning that they were unavailable. I was told be the receptionist that I would have to ring 111 to get an emergency prescription as the systems were down, on asking whether I could leave a request that the script was done when the systems were up she said no, the doctors had advised people to contact out of hours….
GP surgery review: st-james-medical-centre
Title: Great doctors, absolutely woeful booking system
Rating: 1 out of 5
Visited: May 2023
The administrative function of St James Medical Centre has, in recent years, closely followed the trajectory of the Titanic. And it appears to be currently at the bit where the front's snapped off and it's belly up in the Arctic Circle.

The first online booking system was bad. But the latest iteration is possibly one of the most awful digital experiences, nay, experiences, known to humankind.

Firstly, it's impossible to use. Asks 307 questions for even the simplest task (a fair few of which seem even more bewilderingly irrelevant than the 111 'Are you bleeding profusely from the head?').

Secondly, it doesn't work. Most journeys lead to a dead end.

And even if you do successfully complete the Herculean task of asking for a blood test/appointment/call back/a medical professional to grace you with their time, it doesn't actually appear that your request goes anywhere. So, you're back clinging to that door that Kate Winslet won't let you climb on.

As someone with a lifelong, autoimmune condition requiring regular tests and doctors appointments, but also someone young enough to own a computer, this is, in all sincerity and White Star Line references aside, so unbelievably painful.

Please stop this experiment. There just aren't enough lifeboats to keep going.
GP surgery review: st-james-medical-centre
Title: Useless.
Rating: 1 out of 5
Visited: March 2023
Unable to get appointments, unable to speak to receptionist, unable to obtain results. No staff, No Doctors that work over 2 or 3 days of the week. Not just at the moment either been going on for a couple of years now. Just get constant messages saying staff shortages/ sickness and they are sorting it out (joke).  I think they have taken on too many patients for the practice to handle ( They obviously get more funding the more patients they have on the books)!
GP surgery review: st-james-medical-centre
Title: Uphill Struggle
Rating: 1 out of 5
Visited: February 2023
Accessing this surgery has become more and more difficult.
The prescription line is now only open between 10.30 - 12.15 pm,
and a member of staff can be very condescending.
If you have a morning to spare, trying getting a telephone 
consultation with the doctor, if you can get enough "points" for
one via the receptionist!  Who may also give you a lecture on "why didn't use the Klinik form online and she will have to fill it out herself anyway".
I cannot fault the medical staff, when you are allowed to access them!
I feel extremely sorry for elderly people who have to go through this process.
This surgery used to be excellent, but alas no more.
GP surgery review: st-james-medical-centre
Title: Responsive, caring, person-centred practice
Rating: 5 out of 5
Visited: December 2022
Having been referred by 111, the Practice proforma followed by doctor telephone consultation and subsequently face to face consultation seemed really good system.   After telephone consultation I was seen promptly in what felt an unhurried consultation despite enormous pressures on the service.   Very kind and person-centred too.
GP surgery review: st-james-medical-centre
Title: Great care
Rating: 5 out of 5
Visited: December 2022
Filled out the online form this morning, and was phoned by 9:30 by the kindest paramedic practitioner Mark. He was patient and listened to what I had to say. After a short conversation he booked me in to see him the same afternoon, where he was again very kind and caring. Made me feel at ease and gave me some great advice. Left the practice feeling a lot more relaxed about my symptoms than before going in. I didn’t feel rushed at all in my appointment time and he was happy to discuss all my concerns! Not been seen by him before, but would definitely be happy to be seen again! 
Have to say as well, I previously phoned on the Thursday to try and make an appointment and the reception team were very friendly and helpful in how I could get an appointment sooner than a routine one.
GP surgery review: st-james-medical-centre
Title: Great practice and doctor
Rating: 5 out of 5
Visited: December 2022
I really want to thank all at st James/orchard for all your hard work(during these hard times) but a special thanks to the doctor I spoke to today, thank you for being kind and understanding.. hope you all have an amazing Christmas and new year..
GP surgery review: luson
Title: Excellent service from the Luson team!
Rating: 5 out of 5
Visited: December 2022
At the beginning of November I suddenly developed hearing loss in one ear. I telephoned Luson for an appointment. I saw the senior nurse the next day & she referred me to Musgrove ENT. I was seen by them the following week. 
I returned yesterday morning for a final injection but was asked to contact my GP urgently regarding a possible side effect! That afternoon, using the NHS website, I submitted a request to Luson for a telephone appointment with my GP. He telephoned me that evening & talked me through my concerns & reassured me as to the ongoing treatment. Brilliant support from all at Luson - & the team at Musgrove ENT!
GP surgery review: luson
Title: Underwhelmed
Rating: 4 out of 5
Visited: August 2022
Just prior to visiting the surgery, I had an excellent telephone consulation with the practice diabetic nurse, very satisfied. I visited shortly afterwards to ask for assistance with a blocked ear, the nurse advised me that I need suction treatment however, this is provided neither at the surgery nor at any other local NHS facility. I was advised to visit Specsavers or a previously employed nurse now offering this service privately, either of which will require payment. In the meantime, I must insert ear drops in both ears for up to 3 weeks, which would render me totally deaf in both ears for an extended period. When I asked for any other alternatives I was met with a shrug of the shoulders.......I have previously received successful irrigation treatment at this surgery, what is going on? Not acceptable
GP surgery review: wellington-medical-centre
Title: Disappointing and inefficient
Rating: 2 out of 5
Visited: May 2023
Spent so much time waiting for return call. Was disconnected. No attempt to reconnect. Referred to pharmacy.  No answer . Saw pharmacist at Luson who referred me back to See a doctot. Some, but not all of receptionists lacking in social skills, unsurprising that some patients become frustrated,  angry, and abusive, particularly on behalf of children or vulnerable friends and family. Patients are often in pain and anxious  and in need of sympathy and basic manners and kindness which is often lacking at your front desk and in the response of the telephone advisors,  or whatever they are called. However there have been a few receptionists over the last years at the practice who have been helpful and sympathetic. People present at the surgery usually because they're not feeling well and probably worried. Not because they are on a fun outing. Perhaps the employees , and I include some of the doctors, could reflect on the nature of the service they are providing. I reminded myself of my role every day in my job as a primary school teacher and so did most of my colleagues.  I am now 78 and I have never experienced such careless and uncaring attitudes as I now find in the medical services... unless of course one is in intensive care.  As I understand from anecdotes. I am now in the 5th day of attempting to get a diagnosis for my problem . According to Google it might be serious, or it might not. Only a GP can decide.
I'm awaiting your response.  



c
GP surgery review: wellington-medical-centre
Title: brilliant service
Rating: 5 out of 5
Visited: January 2023
I recently moved to the wellington area hence I didn't have a GP. 
one of the nasty bugs was caught from school by our son and we caught it from him! my husband and my son were okay at warding off this bug but mine decided to escalate into a chest infection and and ear infection. My husband got us forms for this practice and dropped them back with a list of symptoms I listed. By that afternoon i was called and had been fast tracked due to the nasty infection and i was seen the same day by a youngish doctor who has prescribed me what seems to be the best medicine for the job.
I spent over a week feeling terrible hoping for a miracle to happen but this surgery saw me quickly and gave me the right medicine for the job and i am now starting to feel better! this is a good surgery and I personally have to give credit to them!
GP surgery review: wellington-medical-centre
Title: Thinking changing
Rating: 1 out of 5
Visited: January 2023
I wouldn't even give it one star it's a disgrace I went in to check on a back injury wasn't given a doctor or examination just sat in an office with a paramedic clinition who said I may have a compressed spine and to go to a+e so went down and after having sat there for 3hrs was told that all I had was a flare up of my condition given a crutch walking and sent on my way it could of been down at the doctor's but as per usual they couldn't be bothered people are getting angry
GP surgery review: wellington-medical-centre
Title: Exemplary efficiency
Rating: 5 out of 5
Visited: October 2022
Contacted surgery with non urgent problem.  Callback was quick. Advised  on next steps.  Actually met GP  in Person!  Pharmacy processed prescription speedily.  Well done everyone at the Surgery!
GP surgery review: wellington-medical-centre
Title: Was called back and was promised a return call today
Rating: 3 out of 5
Visited: October 2022
Given them a conundrum as it appears no one seems to know how and where I can access occupational therapy or physio to help me cope in the home following fractured ankle and so still left struggling - getting more aches and pains in other joints due to using crutches and need support as husband also got medical issues 
I feel very frustrated and let down
GP surgery review: wellington-medical-centre
Title: Is gets worse!
Rating: 1 out of 5
Visited: July 2022
It’s Monday. I try ringing late morning to speak to the receptionist 
. No - emergency calls only till 1400. 
14.00 Try three times ,  nope, all lines are busy and you can’t even join the queue. 
1600 try again, now accepting calls. You are number 10 in the queue 
After 30 minutes on hold I get to number 1 in the queue, another 50 minutes later they still haven’t answered . It’s disgusting. When ever you actually go into the practice, there are only  a handful of people in there. For a brand new practice with a state of the art building it is truest disgusting.
GP surgery review: wellington-medical-centre
Title: Death of relative
Rating: 1 out of 5
Visited: April 2022
At a time of great grief after the death of our Aunt Joan on 30-03-22 we are disgusted that we are unable to arrange a funeral for her because her Dr at this surgery has still not completed a medical certificate of death, this is despite us phoning to ask twice and emailing once to date. also phoning about another 15 times and nobody answering the phone each time on phone for 10 to 20 minutes absolutley appalling standards of service.
GP surgery review: wellington-medical-centre
Title: Will never go back
Rating: 1 out of 5
Visited: March 2022
Every time I go back the experience is worse than the time before. Lied to about an appointment being made and having to wait hours in the surgery during a work day to be informed the appointment had never been made and I must've been making it up. Learn some compassion and treat us like humans not numbers.
GP surgery review: wellington-medical-centre
Title: Terrible
Rating: 1 out of 5
Visited: March 2022
Cannot get through on the phones and when you the staff do everything to talk you out of seeing a doctor. Even tell me "the doctors dont look at skin issues".
Do not bother signing up to here.
Massively overloaded and terribly unhelpful staff.
GP surgery review: taunton-vale-healthcare
Title: Excellent service
Rating: 5 out of 5
Visited: September 2023
What a wonderful practice. Husband needed surgery and the practice quickly sorted it all out. Within a month now has operation date. Recently had to register visiting relative. Again excellent service from all the team, admin, reception, practitioner and GP. Couldn’t fault them. So good to get this streamline service after all the negatives you hear these days. Well done and thank you. Oh and I must say the pharmacy next door is great too so much better than it use to be. Lovely friendly staff and didn’t have to wait ages! Well done too.
GP surgery review: taunton-vale-healthcare
Title: Great service
Rating: 5 out of 5
Visited: August 2023
Cannot fault this surgery, I always get through on the phone straight away ( big plus), the reception staff are extremely helpful and friendly. I have had a phone call the same day from a medical practitioner and seen accordingly. In these days when the NHS / Drs surgeries are heavily criticised in the press, my experience has been the complete opposite. I know a lot goes on / staff working hard behind the scenes to make this all happen.
  Thank you Taunton vale for a top class service.
GP surgery review: taunton-vale-healthcare
Title: Fantastic surgery!
Rating: 5 out of 5
Visited: July 2022
I've been a patient at Taunton Vale Healthcare for a number of years and have never been able to fault them. During the pandemic, they were available via the phone and always went above and beyond to be supportive during troubling, worrying times. I fully empathize with the inability to be able to see patients face to face and the issues this has caused, however, I've always had prompt call backs and been listened to which feels so very important. I've been lucky to have doctors who have advocated for my care when appropriate, provide much needed medication and aided me in my recovery journey. The surgery is always clean, keeping in line with COVID regulations, and friendly. They were also very informative and kind during my COVID booster, which I was anxious about. I didn't know particular other psychological, short term intervention help existed until they supported me in the referral process too! I have quite a lengthy medical history, including mental health issues, which I've never felt judged or unheard for; only ever supported. I'm really grateful for the staff at Taunton Vale, all they have done and all they continue to do.
GP surgery review: taunton-vale-healthcare
Title: Very helpful
Rating: 5 out of 5
Visited: June 2022
I order my medicine online and due to delivery issues caused by double bank holiday I was about to run out. The prescription people at TVH, authorised and sent my medicine to my local pharmacy within a few hours. Thank you so much.
GP surgery review: warwick-house-medical-practice
Title: Excellent service
Rating: 4 out of 5
Visited: April 2022
My husband was directed to this practice from Crewkerne via 111 on Easter Saturday morning  with an urgent medical problem and seen within an hour of my telephone call. We were very impressed with the prompt, courteous and efficient  service from the professionals working there. Sometimes the NHS systems don't always work well but when they do and medical records are easily accessed and used NHS staff are usually the best and I would highly recommend this practice.
GP surgery review: glastonbury-health-centre
Title: Outstanding practice
Rating: 5 out of 5
Visited: August 2022
I cannot thank this surgery enough. In the past few months after my dad had a stroke I’ve had to deal with the health centre on a regular basis. The staff are friendly and nothing too much trouble. Always polite, always ask how my dad is and call him by his first name which shows how well they know him and how well he knows them. 
If I’ve had to get doctors advice for my dad they always ring me back and put me and dad at ease. 
Well done Glastonbury Health Centre. You are all stars
GP surgery review: glastonbury-health-centre
Title: Not all receptionists are helpful and knowledgeable
Rating: 3 out of 5
Visited: January 2022
I tried to book a family planning appointment. Called the practice and was told I should call the following day at 8am. I tried to explain I wasn't looking for a same day appointment with the GP but the receptionist was in  hurry to hang up so just reiterated I had to call at 8am. I called again later that day, as I was pretty sure she was wrong, and got an appointment booked for about 2 weeks from there which is what I wanted all along.
I understand people might be busy, but I don't think that's a very good excuse for providing wrong inaccurate information / poor customer service.
GP surgery review: glastonbury-surgery
Title: Excellent Patient Care
Rating: 5 out of 5
Visited: December 2023
I saw an excellent doctor today at The Glastonbury surgery and can't recommend them highly enough. The doctor was so thorough, patient and went to such an effort to ensure nothing was missed regarding tests.
GP surgery review: glastonbury-surgery
Title: Dreadful
Rating: 1 out of 5
Visited: July 2023
Phoned the surgery on behalf of my wife as she is unable to make phone calls at the moment, asking for an Emergency Appointment. Was told she had to use their website and register via my GP. It is a waste of time using this surgery.  The receptionist was very uninterested and couldn't wait to put the phone down. This surgery has become worse over the last few years. I will be looking for a new doctors as the whole practice seems uninterested in giving the care they took an oath to give
GP surgery review: glastonbury-surgery
Title: Terrible customer service.
Rating: 1 out of 5
Visited: April 2023
All i needed from them was an email address to give to my private clinic, but they can't (won't) even supply that. Since covid this place is just bad.
GP surgery review: glastonbury-surgery
Title: Dreadful service
Rating: 1 out of 5
Visited: November 2022
I rang at the usual 8am time to book an appointment - I still don’t understand why they make patients jump through sometimes impossible hurdles by making them call when everyone else is calling at the same time in the morning. Anyhow, I rang feeling unwell - I have had Bell’s Palsy this year, a recent bout of Covid and an episode of Shingles. I was concerned about my health due to ongoing nerve pain in and around my face and I spent time trying to explain this to the receptionist and she said she would book me in with a nurse only. I found this dismissive as I explicitly explained I wanted to see a doctor. She would not listen and pretty much hung up on me as she was in a rush as it was 8am in the morning when everyone else was calling. I have had to book a private appointment as there seems no hope for NHS GP practices anymore.
GP surgery review: glastonbury-surgery
Title: Awful service
Rating: 1 out of 5
Visited: November 2022
On various occasions i have called to get an appointment for myself or my young son over the last few months. I am still yet to get an appointment to see a doctor or even to speak with anyone. On all occasions i have called 20 to 30 times first thing in the morning and when i eventually get through i just get a recorded message to say all appointments are full. How does anyone get an appointment with this surgery!
GP surgery review: glastonbury-surgery
Title: very happy
Rating: 4 out of 5
Visited: January 2022
I've had a series of telephone appointments (regarding an ongoing health issue) during the last 6-months, which included being asked to visit the surgery for a blood test.  For my particular issue, I feel that phone consultations are an excellent alternative to face-to-face appointments and wouldn't be any better if I saw somebody in person.  So far, my health care has been excellent, the GP crams a lot into a 10-minute appointment, and I manage my prescriptions easily online too.  Personally, I would prefer a telephone appointment to attending/sitting around at a practice, but imagine this might depend on the health issue. If I have a concern, it's getting through to the surgery to book an appointment, but the receptionists/telephone operators are all professional, and it helps to avoid phoning early in the week and early in the morning, which, - I realise - would be a problem if you're hoping for a same-day appointment.
GP surgery review: vine-surgery-partnership
Title: Good service
Rating: 5 out of 5
Visited: January 2023
The doctor I came to see was extremely helpful and understanding and put me at ease. I find the surgery very friendly and always obliging.
GP surgery review: vine-surgery-partnership
Title: Fantastic visit
Rating: 5 out of 5
Visited: August 2022
My visit was overwhelming everything being attended to and being sorted could not be happier. Having a doctor who is not looking at his watch, thinking you have had your 10 mins, please make another appointment, did not happen. Excellent
GP surgery review: wells-city-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: July 2023
Friendly, helpful reception staff working under enormous pressure.  I’ve never had a problem getting an appointment when needed.  The GPs and nursing staff are kind, empathetic, helpful and really give the personal touch during appointments.  I would 100% recommend this doctor’s surgery.
GP surgery review: wells-city-practice
Title: On Line Frustration
Rating: 2 out of 5
Visited: June 2022
I found it impossible to get to my medical record, though signing in worked.
Help offered didn't work, and it wasn't possible to exchange emails with the lady who communicated with me.
My reply to her was sent, and presumably read, then returned.
It was not a no reply email.
GP surgery review: wells-city-practice
Title: A very empathetic Practice.
Rating: 5 out of 5
Visited: February 2022
Have been with this Practice (& Chamberlain St.) since moving to Wells in 1969..The Receptionists are polite, reassuring, helpful, calm, and pleasant...
All the staff are under considerable pressure at present, but their service remains extremely efficient.
I'm writing this as the insulting and abhorrent comments written previously are wholly inconsistent with my 'lifelong' experiences with Wells City Practice, & extremely insulting to the all the Staff.