janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: welbeck-road-health-centre
Title: Felt Extremely Let Down
Rating: 1 out of 5
Visited: March 2023
I tried to make an appointment with Welbeck Road Surgery this morning and they had no slots left so asked if I happy to go to Langwith at 4pm. Had no problem with this, happy to stick half a days holiday in with work and drove 40 mins from my workplace. Now the ladies at reception were absolutely lovely and a real credit to the practise.

So quick back story I have had back problems for a good 5/6 years (I am only 20). The last time I went to the doctors at 14/15 I was in a lot of pain with my back. I explained the situation and the lady turned round and said it was most likely down to my weight. Now at 14 years old this broke me, I completely understand obesity can cause these kind of health problems but I was never a massive girl. But this really got to me mentally, I struggled with food going forward from that and refused to go to the doctors after that as I’d felt let down and shamed on.

So for last 6-12 months my back has got progressively worse, I come back from work in tears most days. I have recently began having spasms down my right side which lead me to shout in pain. Aswell as the pins and needles feeling I experience down at the bottom of my neck and sometimes near my bum.

I went to my appointment today and was in and out within 2 minutes. The doctor I didn’t get his name unfortunately. But he didn’t even let me sit down to speak to him. I briefly told him how I felt a few years back and how I’m at the point with my back I’m struggling to do my job, I explained the new symptoms I was showing and he literally turned round and said it is probably down to my weight! He hadn’t even asked me to step on the scales! Never weighed me, he literally just judged me from how I look! I am literally disgusted with how belittled I felt. Now I am 14.5st, I understand it is classed as overweight but I do not believe that is the root to my health problems. This man fobbed me off with 500mg naproxen and sent me on my way. He didn’t even let me get to the chance of saying my dad is currently classed as disabled with his back issues and to which I understand are potentially hereditary.

I just feel extremely let down by the NHS and it’s had a massive effect on my mental health. I cried the whole way home. I appreciate GPs are overrun at the minute but who isn’t?
GP surgery review: welbeck-road-health-centre
Title: Poor Practice
Rating: 1 out of 5
Visited: February 2023
Poor Customer Service, the rudest receptionist I have ever known, ongoing issues and they are no help at all. Really gone down hill since the old doctors are no longer there. Takes absolutely ages to get an appointment and then you are fobbed off when you get there, even been asked by the doctor, 'what do you want me to do about it', absolutely shocking. For any new people wanting to join, avoid, avoid, avoid
GP surgery review: welbeck-road-health-centre
Title: My Concerns
Rating: 3 out of 5
Visited: February 2023
I have had very minor issues with this surgery and have been a patient for over 20 years. I am not a person who attends the surgery frequently but when I do it is normally for a concerning reason. The GP I spoke with recently googled the treatment I needed which did not fill me with confidence. Then, I was offered a routine appointment which was just over 2 weeks away to discuss a new infection my recent pathology results had found. Surely this is not correct and treatment must be initiated straight away? When I filled in an online form to ask this question a same day appointment was booked. 

Prior to this my experiences have been fine except one receptionist who is not compassionate on the telephone and many family members have commented on this. 

I don't know if this is a training issue with the clinical and medical staff, but I just wanted to make you aware. 

Thank you for your time.
GP surgery review: welbeck-road-health-centre
Title: Poor practice
Rating: 1 out of 5
Visited: February 2023
Received a message asking me to make a booking for medication review only to be informed rudely by reception that they weren’t taking appointments in advance and I would have to call on the day I wanted an appointment. My Partner also tried to book when she was there collecting medication but received the same answer. Received another text so called again but on this occasion I can book in advance but not the day I wanted when I was trying to book a month ago. Now I find out that the review will be carried out by a nurse, I’m sorry but what qualifications has a nurse got to deal with a medication review for a heart condition??? The reception staff at this practice are not very nice at all and going on my experiences at this practice, don’t seem to know booking procedures. I also asked for the office manager to contact me regarding this problem and has still not bothered to contact me in the last month. There are other practices in the area and I would suggest potential uses of this doctors surgery should try elsewhere.
GP surgery review: welbeck-road-health-centre
Title: Lack of patient dignity
Rating: 3 out of 5
Visited: January 2023
I recently attended for a medication review, which was arranged with the pharmacist. As I was called from the waiting room I was surprised and embarrassed to be taken to the back corner of the waiting room to stand on a machine to have my height, weight and blood pressure taken. The waiting room was fairly full and the machine noisy as a loud voice shouted out instructions throughout the assessment. I felt extremely embarrassed throughout the whole experience as I imagined that the waiting room, which up to that point had been silent, was all listening to my examination and looking at me. 
I don’t know who thought it was a good idea to situate this machine in the waiting area. It offers no privacy whatsoever. Why not put up a screen around it to at least try and make it a bit more private?
If I am asked to repeat this at a future appt I will not oblige! 
I strongly believe that it is not appropriate to have this machine in such a public area. I understand that space is probably limited but that is no excuse for it being in such a spot.
I speak as a fellow NHS clinician, and know that in my workplace we would never have such a machine in that position.
Oh and also, the pharmacist that then took me to a room for the rest of the appointment and asked me a whole heap of personal questions didn’t introduce himself to me at all and spent the whole consultation looking at the computer screen.
Very poor.
GP surgery review: welbeck-road-health-centre
Title: Extremely Poor Reception Staff
Rating: 1 out of 5
Visited: May 2022
Having brought my extremely poorly and elderly husband for a blood test appointment, I approached the receptionist to enquire if the blood could be taken in the car park or some assistance could be provided to help getting my husband into the surgery. The receptionist was short in her response stating that there were no resources to do so, and that I was holding up the queue for covid appointments. I struggled to get my elderly and very ill husband into the surgery. The subsequent dealing with the nurse and then doctor was professional and resulted in a phonecall from the doctor shortly after to admit my husband into Chesterfield Royal, where he is still currently receiving treatment for his condition, awaiting a decision to be transferred to Sheffield Hallam for further treatment. I found your reception staff rude, uncaring and certainly out of line with the mission statement you proudly display. Had I not struggled into the surgery that day and gone home the outcome could have been so much worse. I  feel you receptionist staff are poorly trained and uncaring in their approach and should be able to offer more assistance especially to vulnerable patients.
GP surgery review: overdale-medical-practice
Title: Lovely staff
Rating: 5 out of 5
Visited: June 2022
I needed to see someone urgently as my blood pressure was dangerously high. I got through to reception in less than 5 minutes and was able to speak to a nurse after another 5. I was seen by a doctor in less than two hours and prescribed medication which returned my blood pressure to safe levels by morning. I was given clear advice about danger signs without scaring me and I have follow up investigations at the surgery this week. All the staff were efficient and friendly and I felt very well cared for.
GP surgery review: the-park-medical-practice
Title: Improving significantly over the last few weeks
Rating: 4 out of 5
Visited: May 2023
Having had lots of interaction with the practice over the last 12 months during which the service had declined significantly I have previously had to complain to the practice manager, however I am now noticing a great improvement in service. The practice has taken on and trained new receptionists all of whom seem keen to help, in addition to this I have now learned to contact them by phone after 1pm if the information or appointment I need is non urgent. I was previously thinking of moving but am now more than happy to stay with this practice. Seems a lot of hard work is going in to make improvements.
GP surgery review: the-park-medical-practice
Title: So frusrating and poor appointment system
Rating: 1 out of 5
Visited: April 2023
When i try to book an appointment online, theres none available. Ive just been on hold for 30 minutes and got cut off. This isnt the first time! Id only moved from #18 to #9 too. Theres no point in ringing at 8am. Id give up completely but I need my medication
GP surgery review: the-park-medical-practice
Title: Appalling
Rating: 1 out of 5
Visited: October 2022
I write this as I am in a queue of 20. This morning after 50 mins I was spoken to by receptionist. I explained I needed the medication which hospital had prescribed. I was told letter had not yet been read and to ring back at 13.30. Then a doctor will ring me back. If this is the process no wonder things take forever. I have been ringing but at 14.31 I am still unable to gain contact.  This service is appalling.  My grand daughter needs new medication.  There appears to be no consideration for patients.      I will point out it is not my surgery and thankfully my GP is wonderful and we can contact.
GP surgery review: the-park-medical-practice
Title: Receptionist shortening my life
Rating: 1 out of 5
Visited: September 2022
The Receptionist Refused to allow me to talk and explain my problem and urgency of needing to talk to someone (due to cancer diagnosis) and indirectly called me a liar when I tried to explain something. 
This receptionist has/is causing so much stress and anxiety when I am already so worried. I cannot talk to anyone medically trained as the receptionist is the first point of contact. I fear that due to Receptionist’s lack of empathy and training my life shall be shortened.
GP surgery review: the-park-medical-practice
Title: What is happening?
Rating: 1 out of 5
Visited: July 2022
I received a text message asking me to book a routine telephone appointment to discuss my recent blood test results and “to contact the surgery or call 111 if my symptoms worsen”. To begin I am not aware of any symptoms, so how do I know if they are getting worse?
So I called the surgery and call was answered after 20 minutes of some awful “music”. I told the receptionist about the text and was told that I couldn’t book an appointment as the doctor was not in until Friday, 3 days later. Then I was told to call again on the Friday and go through the process of calling, waiting for who knows how long, listening to the same awful music and not knowing if I would be seen. I told the receptionist to forget it and said goodbye. I also tried the 111 service but did not get through to anyone.
I suffer from anxiety and am now in a difficult situation as I do not know why the doctor sent me the text, don’t know what the “symptoms” are which the doctor mentioned and feel totally let down by the surgery.
GP surgery review: the-park-medical-practice
Title: Appalling Phone System but Helpful Staff
Rating: 1 out of 5
Visited: April 2022
Having tried to call the surgery more than 70 times this week without even making it into the call queue I feel I need to say something (admittedly I was trying during the busy period between 8am and 8:30, if you leave your call until quieter times of day, there are often no appointments available). There is clearly not enough capacity for the number of patients they have. Something needs to change, whether the issue lies with the phone system, number of staff to receive calls or with number of doctors/nurses I can't say. This would have been understandable last year with covid such an issue, but to be honest it was even poor prior to covid. 

This is clearly not the fault of patient facing staff, who are helpful once you can get through and deserve better in their jobs, I imagine they are tired of dealing with understandably frustrated patients by now. It was much better when I could call the Oakwood surgery directly, I am not sure why this was changed, but the new system is not fit for purpose.

I know the staff are doing their best given the resources available. Hopefully this will be improved soon, but after several years of this already, I am not hopeful. Something fundamental needs to change.
GP surgery review: the-park-medical-practice
Title: Phone System Needs Changing
Rating: 4 out of 5
Visited: January 2022
I have to say the Drs and Nurses are great here, if you can get to see them.  I have been trying to call up now for nearly 4 weeks and all i get is our phones are really busy try again and it hangs up, or it goes to ringing and then cuts off.  This is not good enough at all. I only want to speak with someone regarding some results i have had.  I have tried calling at all times of the day to no joy.  How can this be.  Please get this sorted or get your e consult back up and running for everyone.
GP surgery review: lister-house-chellaston
Title: The worse GP practice
Rating: 1 out of 5
Visited: September 2023
Had a huge brain traumatic injury which resulted loose of speech. Insomnia and depression. Had to pay for private medical care as could never get an appointment GP is aware of what’s happen to me but never bothered to connect me! Useless!!!
GP surgery review: clay-cross-medical-centre
Title: No One Listens
Rating: 1 out of 5
Visited: December 2022
After queuing for a while for someone to respond to my telephone call, I spoke to someone who was not sympathetic or interested in listening to what I was saying.  The person then ended the call very abruptly so I was required to try again and wait in another queue to finish saying what I was saying.

I appreciate that the administration staff are very busy but there customer service skills are very low.  They could save themselves time and improve patient satisfaction by concentrating on what the patient is telling them and not cutting them off just as they are about to say thank you to them for their help or sooner.
GP surgery review: limes-medical-centre
Title: Great  practice
Rating: 5 out of 5
Visited: October 2022
Just moved  to.this practice  and  can't  believe  I didn't  do this  year's  ago !! Everyone  is so kind  and caring   always  answer  phone  and prompt   action  / and appointments  all staff  receptionist s so kind am so glad both  my  husband  and I have changed  to limes medical
GP surgery review: limes-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
I saw a lovely doctor.  She was extremely caring and understanding and put me at ease very quickly.  Thank you for doing the best you can in these difficult times.
GP surgery review: royal-primary-care-clay-cross
Title: Update on last review unfair system
Rating: 5 out of 5
Visited: December 2023
I posted a review on the 12th of December on here that I was seven minutes late and I had to remake an appointment to be fair on the surgery. The very next morning. They rang me up at 9 o’clock to offer me appointment for that afternoon as my case was an urgent referral, I thought this was very nice of them to ring me up to offer me a sooner appointment. I just like to let everybody know thank you very much for ringing me to offer me appointment the very next day. Much appreciated.
GP surgery review: royal-primary-care-clay-cross
Title: unfair system
Rating: 1 out of 5
Visited: December 2023
Today I arrived seven minutes late which I understand is my fault, but two weeks later I had an appointment and I was waiting 3/4 of an hour over my appointment time. I was not the only one that was not happy about this people sat in the surgery was all complaining, I think they could’ve made me see a doctor only seven minutes late, but if they’re late seeing you that is totally fine in their eyes, not a fair system
GP surgery review: royal-primary-care-clay-cross
Title: The "Enigma" code
Rating: 3 out of 5
Visited: October 2023
I have just had the most exasperating time trying to decipher the link you sent me by text so I could fill in a questionnaire for an appointment on my computer. What's even more annoying is the fact that I received the text 20 minutes after leaving the surgery where I had just been to get my Covid shot!!!
Not being overly tech savvy {and not owning an overpriced all bells and whistles phone} it took me at least nine attempts to correctly decipher and type the link onto my computer before I could log in, to me that link was as clear as mud, is all that really necessary?
Just a simple text saying something like "Your ready for your annual review, please ring or call in to your surgery and book an appointment", or better still ring me!  what could be simpler?
Just remember sometimes the simplest methods are the best so please spare a thought.
GP surgery review: royal-primary-care-clay-cross
Title: Can never see anyone
Rating: 3 out of 5
Visited: July 2023
Having been told to make an appointment by a clinician, it’s now been nearly two weeks , after hours on the phone and coming into the surgery I still cannot make one.. I’ve been told to make an appointment on line  but there are never any appointments.. this is so frustrating when you cannot book in advance yet the pre recording message says you can… the staff don’t get me wrong are lovely and very helpful but the appointment system is an absolute disgrace .
GP surgery review: royal-primary-care-clay-cross
Title: Worst practice ever
Rating: 1 out of 5
Visited: May 2023
Been told have high blood pressure and need to make an appointment at bluedykes surgery, this would be a miracle if you could even get through on the phone  you ring and have to wait twenty min to get to someone picking up the phone then your cut off. Four times I tried and cut off everytime,that was 80 min on the phone to get nowhere. Its a complete disgrace and something needs to be done about it. they need reporting to someone higher,They probably be concerned if I have a serious effect from it .Theyve got a cheek putting a excepting new patients poster outside when they can't see the ones they've got
GP surgery review: royal-primary-care-clay-cross
Title: Appointments difficult
Rating: 2 out of 5
Visited: February 2023
I have had three appointments cancelled within the last eight days. The Doctors here are great, when you actually get to see one. On these three occasions I’ve had a text to cancel my appointments on the morning they are Durand it’s a long drawn out process to phone in for another one. My issue is that if they can’t fit all the patients on their books in for appointments why are they advertising for new patients
GP surgery review: royal-primary-care-clay-cross
Title: Phone Is Terrible
Rating: 3 out of 5
Visited: February 2022
Doctors are extremely pleasant and helpful, but actually getting through is a nightmare. Had a couple of times where I have been in a queue to wait to speak to someone and the phone has been hung up on me, I then have to spend another 20 minutes trying to get through to wait again.
GP surgery review: royal-primary-care-clay-cross
Title: Back to old tricks - long waits.
Rating: 1 out of 5
Visited: February 2022
After a brief period of being a little better at seeing people inside 30 minutes of the appointment time given, they're back to old ways. An hour late for todays appointment. The Dr saw 2 other people in that hour with long gaps between appointments.
The dr then disagreed with my last diagnosis a week ago (great expertise) and couldn't work out how to use a computer to send a prescription which meant another wait in reception whilst he sorted it.
GP surgery review: royal-primary-care-clay-cross
Title: Good practice
Rating: 3 out of 5
Visited: January 2022
The practice itself is good once you get there. However I had a blood test on 17 the January and saw on the NHS web site that one was classed as abnormal and the other to do with digoxin was a concern and I needed to discuss this with a Dr. The practice never contacted me about this except for a letter which arrived on the 29th January telling me I should phone about an appointment..As I had seen the comments on the NHS website I decided to TRY and make an appointment and as I had some concerns myself particularly about the digoxin I wanted a face to face appointment, I was offered one for 4 weeks ahead.As I am 80 years old I found this very upsetting wondering what could be wrong. I was told I could keep trying and eventually after many attempts got an appointment for 31st January ,2weeks after the blood test. If I hadn’t had the means to access the website and at 80 a lot of people haven’t I wouldn’t have known anything about it until the letter arrived last Saturday and I would probably still be trying to get an appointment..The way the service is set up it keeps taking money from your phone and the annoying noise (not music) it plays at you all the time is enough to make you ill
GP surgery review: royal-primary-care-clay-cross
Title: Disgraceful
Rating: 1 out of 5
Visited: January 2022
This used to be a friendly family practice. It was then taken over by Royal Primary Care. From thereon it has gone rapidly downhill. 
Impossible to get through on the telephone. If you persevere there is around a two-week wait for either a telephone or face-to-face appointment. 
Absolutely shocking state of affairs!
GP surgery review: st-lawrence-road-surgery
Title: Pathetic
Rating: 1 out of 5
Visited: April 2023
Got to the stage now where they can't even give you an appointment.
To say phone later in the week just about sums this practice up.
Will have to resort to going private just to get a diagnosis....sad really.
GP surgery review: st-lawrence-road-surgery
Title: Superb Advanced Nurse Practioner and service
Rating: 5 out of 5
Visited: January 2023
I used the online triage system to get advice/treatment. 
I was contacted back within minutes to ask me to attend an appointment on the same day. 
I was seen by one of the Practice’s ANPs. She was knowledgeable, efficient and spoke to me with such compassion and care. 
I got a great consultation with practical advice. 
Overall a fantastic nurse. 
The whole service was brilliant, Thankyou!
GP surgery review: st-lawrence-road-surgery
Title: A positive experience
Rating: 4 out of 5
Visited: November 2022
I called at 8am in the morning for an appointment for my young child and the only appointment available was 7pm that evening at a different GP in Chesterfield. I was happy to accept this appointment as I am fully aware of the current NHS pressures, and I was given appropriate advice from the nurse practitioner over the phone regarding what to do if my son deteriorated before then. 

A few hours later the nurse practitioner called back offering a cancellation appointment much sooner and at our usual GP surgery. She was clearly busy but I was very pleased that she'd taken the time to bring my son's appointment forward. As a result he was able to go to bed early, having had two doses of his antibiotics during the day, before he would have originally been seen. Thank you.