janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-hoxton-surgery
Title: A problem I had
Rating: 0 out of 5
Visited: September 2022
I thought I had a normal 10min appointment with a doctor for a problem I had had for two and a half weeks.  
I got to the surgery and was seen by a student doctor who said it would take about 30min and a doctor would see me after. They asked me questions about my lifestyle and the problem, did a quick examination (which as we were alone I wasn’t all happy about), told me what they thought the problem was, and then said they’d ask the doctor to come and do a quick examination and let me know what was wrong.  
Came back and said the doctor was in a meeting but should be with us in about 10-15min. After 15min they went to find out what was happening and came back to tell me that the doctor couldn’t come for another 5-10min at which point I said I couldn’t wait any more as I had other things to do as was going away the next day.  
Not sure how they felt, but I wasn’t happy. I hadn’t been told beforehand that it was going to be a student doctor that I would be seeing , and we would be alone.  
In case of any future appointments I would like to be told who I will be seeing and whether they are a qualified doctor.  
If you do replies to these, I would like one .
GP surgery review: the-hoxton-surgery
Title: Very grateful for the enormous help
Rating: 0 out of 5
Visited: July 2022
I went to the doctor as soon as I noticed that I had symptoms of depression, after a long period of anxiety.  From the first moment they have helped me and content.  I have way to go but very grateful for the enormous help from him.
GP surgery review: the-hoxton-surgery
Title: Grateful for Hoxton Surgery
Rating: 0 out of 5
Visited: July 2022
Whenever we call the surgery we are always treated respectfully and the team are friendly and helpful.   The doctors always remember who we are and take the time to listen and help with our ailments at all times.  The last couple of years have been challenging for the NHS, but we have always been able to speak to a doctor when needed and for this we are really grateful.   We know how busy they must have been and still are.
GP surgery review: the-hoxton-surgery
Title: caring reception staff
Rating: 5 out of 5
Visited: June 2022
the reception staff are wonderful and caring, they try their best to help the patients and there is always a smile on their face. It is not their fault when there is no appointments, they are just providing us with what is given to them. They dont make the rules and i dont like when certain patients have a go at them when truly they are just doing what they are asked.
GP surgery review: the-lawson-practice
Title: Caused a lot of inconvenience
Rating: 0 out of 5
Visited: November 2023
Arrived 15 minutes early and was told incorrectly I was in the wrong place. I then had to come back, having gone to another practice and been turned away there, wasting time walking to and fro.  
I was then bluntly told to wait upstairs with no specific instructions of where to go, of when I would be seen or by whom. I waited for 40 minutes without being called, and then went downstairs to ask what was happening. They then said nobody was actually at the practice and I should call the number given on my confirmation email.  
I am currently waiting on the phone line to understand what has happened. This has taken a whole morning out of my busy job and caused a lot of inconvenience to come here, as this is not especially near my house.
GP surgery review: the-lawson-practice
Title: Quick appointment & referral
Rating: 0 out of 5
Visited: October 2023
Had an unusual change to my body and contacted the surgery using the online form. Within 2 days I had an appointment.  
At my appointment my GP was super thorough and took time to listen and ask questions.  
A day after my appt I received a text to confirm that the referral to a local hospital for checks has been completed.  
Really appreciate the support and speed with which my physical health concern was actioned.
GP surgery review: the-lawson-practice
Title: Flu and covid jabs
Rating: 0 out of 5
Visited: October 2023
I had both at my appointment. Staff and drs were very helpful, explained everything, had both jabs and was back out in 15mins, well done !
GP surgery review: the-lawson-practice
Title: An efficient practice
Rating: 0 out of 5
Visited: October 2023
I think people would have less to complain about on the NHS if all clinics operated as efficiently as the Lawson Practice.
GP surgery review: the-lawson-practice
Title: Efficiency
Rating: 0 out of 5
Visited: October 2023
I telephoned at 3.30pm, saw a doctor at 4.30pm, got a referral notification by 6.30pm and an appointment booked in 2 weeks later at the hospital. I do not know if there is anything wrong with me as such but the speed and efficiency of the Lawson Practice is remarkable. Thank you
GP surgery review: the-lawson-practice
Title: No gel in any of the hand sanitisers
Rating: 0 out of 5
Visited: October 2023
I was told by the staff member on the desk to go up stairs for my appointment so I did, and then someone called a number of names out and asked me who I was. I said my name and they said I was not on the list. I told them I was just sent up and they said no I wasn't - and that I should go down and talk properly and slowly and explain my self better.  
Also for a doctors surgery to have no sanitizer in any of there bottles is very bad.
GP surgery review: the-lawson-practice
Title: How do you get an appointment?!
Rating: 1 out of 5
Visited: October 2023
The clinical staff here have always been really great-professional, reassuring, efficient. 

But the system to book an appointment is honestly dreadful! 
"Fill out this online form-but only during certain hours of the day"
"Actually we can book that over the phone-oh no we can't, its on a different system"

I've tried to book 2 routine but time sensitive appointments this week and still don't have either. How are people meant to access basic healthcare with all these hurdles?!
GP surgery review: the-lawson-practice
Title: All the team at The Lawson Practice
Rating: 0 out of 5
Visited: October 2023
Everyone that we have spoken to on the phone and seen at the Lawson Practice over the past few months has been wonderful. My elderly mother is struggling with dementia and is scared of going to the doctors. However after two recent visits to the practice she is now a fan ! 
Everyone that she interacted with has been friendly and helpful, from the reception team, to the doctors and practice nurse. Positive attitude and smiling makes a huge difference for elderly patients and the whole team really made her feel comfortable and happy to visit. A special mention for the lovely nurse who did her blood tests ! 
From my perspective as her son, being able to also speak to the doctors in detail on the phone about my mother's dementia challenges has been a huge help and relief. 
Overall I think this is a great team. Keep up the good work.
GP surgery review: the-lawson-practice
Title: Depression
Rating: 0 out of 5
Visited: October 2023
All I can write. Absolutely fantastic. Really help a lots. Gave me a massive smile and hope for this very difficult time we are living all of us. Really, thank you so much for the help.
GP surgery review: the-lawson-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: October 2023
I'm in end stage emphysema been given less than a month in the community I have been trying to get a call back from my GP without any joy the receptionist think they are generals, and when my breathing specialist called them he was told supply the meds himself and sit with me till I pass over I'm appalled and livid .
GP surgery review: custom-house-surgery
Title: Helpful Staff
Rating: 5 out of 5
Visited: August 2023
All the staff from front of house to the GP were really helpful and through.  The front of house staff do a great job having to work with the restraints put on them
GP surgery review: custom-house-surgery
Title: Great practice, amazing nurse
Rating: 5 out of 5
Visited: July 2023
Had my smear test and had a short wait (I had arrived early) but the nurse performing my smear was lovely. She was thorough about what the procedure would entail and how my results would come, and any further details required. Made me very comfortable
GP surgery review: custom-house-surgery
Title: Worst GP ever
Rating: 1 out of 5
Visited: November 2022
To start with the communication skills of the General Practitioner is not up to the mark. In a English speaking country like United Kingdom, one has to be able to communicate in a professional manner in the language, specially people in customer facing roles.. 
When requested for a call back, the General Practitioner was not willing to hear my issue but kept repeating their bookish repetitive answers.. that we can’t do anything.

On top of that, I asked for a referral that took 2.5 months to get triaged, why - Well the doctor who referred 2.5 months ago forgot to send it to their secretary, and was only sent for the referral when I requested for a call again. 

I would suggest to have a strict review of the General Practitioner associated with this practice.. they are not the NHS standard level by any means..
GP surgery review: custom-house-surgery
Title: Not great
Rating: 2 out of 5
Visited: September 2022
Yesterday I called again to be told I can’t see a Dr. This has been a norm with this surgery. There’s never an appointment.
GP surgery review: custom-house-surgery
Title: Very Friendly
Rating: 5 out of 5
Visited: August 2022
I've not even physically been to the practice yet, but I can already tell that when I do I will have a great experience. Everyone I've spoken to on the phone so far has been really friendly, patient and thorough. It's clear already that this practice is exactly what a GP surgery should be, as everyone seems to really care about what they do, and they genuinely want to help. Really impressed and just want to say a huge thanks!
GP surgery review: custom-house-surgery
Title: Great experience
Rating: 5 out of 5
Visited: July 2022
My family and I have been using the surgery for the last 3 years. The staff at the reception is always polite, calm and helpful. They always find slots when there’s something urgent. The nurses are wonderful and caring. GPs are outstanding – very attentive, always doing their best job to help people. This surgery fairly deserves 5 stars. I’m very grateful to people working in Custom House Surgery. Your work is highly appreciated.
GP surgery review: custom-house-surgery
Title: Shambles
Rating: 1 out of 5
Visited: June 2022
In the last year visited twice, lost a blood test, lost a urine test, now a problem with a stool sample, have been waiting for an urgent scan for more than 6 weeks, after they failed to book, and failed to inform me I needed blood test and stool tests, over the phone, I lost 4 weeks work because of a UTI because I had to repeat urine tests, now this stomach problem as be going on for over 6 weeks! I joined this surgery after my GP retired, I probably visited him once every two years because I was treated quickly and effectively! If you are I’ll with the practice, it takes more than a month to get treatment!
GP surgery review: custom-house-surgery
Title: Bad service
Rating: 1 out of 5
Visited: May 2022
I had skin infection face. I am 73 years old and live alone.  I was unable to get face to face appointment. Told fill in form then wait for call. Prescribed ointment after phonecall. This took skin off face leaving skin in worse condition. Rang doctors again  told to fill in another form for another call in meantime infection even worse.  Ask pharmacist Boots for advice told Ring 111. They did video link after taking all details and prescribed antibiotics. These weren't strong enough as infection so bad. Another lot of antibiotics leaving my stomach upset and face with raw skin. This practice needs to take better care of the patients. Asking for guidance from reception staff falls on deaf ears. Find pharmacist in Boots more helpful. Not all aliments can be dealt with by phonecall. How has this been allowed to happen. AE overcrowed with people who have not been able to access doctors service. Disgusting.
GP surgery review: custom-house-surgery
Title: Very helpful receptionists
Rating: 5 out of 5
Visited: May 2022
The receptionists are very helpful and mindful of my disability when it comes to booking appointments etc. They are professional and I give praise where praise is due. The new Nurse Annoinatte is lovely and took  her time when dealing with me. She was also hilarious which calmed my nerves. Things are looking up for the surgery.
GP surgery review: glen-road-medical-centre
Title: Doctor was great 100% brilliant
Rating: 5 out of 5
Visited: December 2023
I like an idiot went to the wrong surgery I went to Glen road instead of Cumberland road , anyway Glen road receptionist phoned over to Cumberland they was so understanding, got a cab to Cumberland and even though I was late no one had a go no one was moaning . Got treated and understood very well. I was even offered flu jab which I did need , it was painless I did not know doctor done it he was that good.
GP surgery review: glen-road-medical-centre
Title: Accessible
Rating: 4 out of 5
Visited: July 2023
Once familiar with the on line contact process I feel confident I'll get to speak to the appropriate clinician either by phone or  given a face to face appointment.
GP surgery review: glen-road-medical-centre
Title: Worst Service
Rating: 1 out of 5
Visited: June 2023
I have been suffering from severe mental depression and chronic physical pain but I am not getting any face to face or urgent appointments. The current system is very inconvenient. You have to fill up an online form, then you’ll know within couple of days later that a telephone appointment has been allocated for you despite requesting for a face to face appointment, which says in between 9 am to 13 pm after a week or two from the date you filled out the form, unbelievable! 

The telephone line keeps ringing with nonsense music without telling you how long you’re going to wait and what’s your queue position number.

Requested for an updated medical record and supporting letter, which was previously issued from the GP service free of charge and now the medical secretary phoned me to say I need to pay for this letter because it is a private work as per their policy?!

It takes literally 2 minutes to go the medical history, change the date of the letter and print but they refuse because it’s not in their job role! They are more interested in selling than giving any service.

Requested to speak to the practice manager and they cut the line off! I had to phone back, waited all over again and I was told that practice manager is busy but they will pass the message to contact me. I also sent an email to the generic email address of the medical centre but not received any automatic acknowledgement. The Glen Road Medical Centre has been merged with the Cumberland Medical Centre but gradually the services getting worse! I don’t know who is my GP doctor as random doctors give telephone consultations, and many of them act like robots and have hardly any compassion. The keep sending text messages to fill out forms to update their records despite filling these out several times already!
GP surgery review: glen-road-medical-centre
Title: Inconsiderate Practice
Rating: 1 out of 5
Visited: June 2023
Impossible to get an appointment. When you ask why, Admin will say because "there are too many patients, especially now that it's winter there are vulnerable patients and 20 week old babies". Understandable, but does this mean other patients are not priority? A medical issue that I should be able to go and share with my local gp, I cannot & we are always advised to just go a&e. Ever since merging with Cumberland it is so difficult to get an appointment. I am absolutely appalled by the service of Glen road Medical centre and it's staff towards patients.
GP surgery review: glen-road-medical-centre
Title: Great practice
Rating: 4 out of 5
Visited: March 2023
Whenever I called in, the reception staff have always dealt with my problem with diligence and care. They are very pplite and will always try to solve any problems they can. I'm glad I'm with this practice.
GP surgery review: glen-road-medical-centre
Title: Seats for disable people
Rating: 5 out of 5
Visited: March 2023
I’ve had this problem at Cumberland Rd surgery the seats at the surgery are not fit for purpose for a disable person me personally need a seat like they have at Newham Hospital where they have arm rests so you can lever oneself up staff and doctors are very helpful that’s my moan for today
GP surgery review: glen-road-medical-centre
Title: Thank doctor
Rating: 5 out of 5
Visited: December 2022
I attended a cardiologist appointment today and found out I have blocked arthritis. I would like to thank the doctor who listened whe I was having problems whith my hart and double a table called isodur when I spoke to hart doctor today 21 December she seaid that  could have potential saved my life as thay are one of the best for opening arthritis thank you very much
GP surgery review: glen-road-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: August 2022
Now down to 2 days a week. 'But you can go to Carrickhill'. The shareholders of this practice are shameless. It is time this surgery closed down completely instead of pocketing the money. They have no care, concern nor compassion for any of the patients in the Glen road practice. Crossan sisters and co. should be ashamed of themselves.
GP surgery review: star-lane-medical-centre
Title: Exemplary Efficiency and Exceptional Care
Rating: 5 out of 5
Visited: January 2024
My family has been a patient of Star Lane Medical Centre since we moved to the borough and we feel compelled to commend their outstanding operation. 6 years on, they haven't disappointed us but only impressed us even further with their improvement and continuous commitment to excellence. 

Our experience surpassed the typical standards of NHS/primary care, and we believe it warrants formal recognition.

Firstly, the appointment booking process impressed me with its remarkable efficiency. Utilising their online portal, it was easy to secure a convenient appointment within the same day (if it's urgent) or someone will call me within a few days (if it's less urgent), eliminating the tedium of lengthy telephone queues. The online portal itself serves as a testament to their commitment to patient autonomy and empowerment.

The dedication and expertise of the medical professionals at Star Lane truly elevate their practice. Every interaction with both doctors and nurses was characterised by profound kindness, unwavering professionalism, and genuine attentiveness to my family's needs. They took the time to listen carefully, explain diagnoses thoroughly, and address my concerns with patience and understanding.

Lastly, we commend Star Lane Medical Centre for its patient-centred approach to healthcare. They demonstrate an unwavering commitment to providing exceptional care to patients of all ages and backgrounds, regardless of the nature of their health concerns. This dedication to inclusivity fosters a welcoming and supportive environment for every individual seeking their s centre! 

To NHS - please give more funding to this GP surgery so they can continue to provide excellent service in the borough.
GP surgery review: star-lane-medical-centre
Title: Best practice
Rating: 5 out of 5
Visited: August 2023
Kind..very friendly reception staff..Brill doctors...can fault them considering the amount of people coming into the area.....they manage well.....rating 10/ 10.....
GP surgery review: star-lane-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: June 2023
Compared to other GP surgeries it is much easier to get appointments at Star Lane Medical Centre. For example one morning I completed the on - line form and received a message soon after offering me a choice of face - to - face appointments that same afternoon! 
On other occasions after filling - in the form I have received a phone appointment and sometimes the doctor has then offered me a face - to - face appointment. 
If a patient has tech problems you simply phone the surgery and a receptionist will fill - out the form for you.
GP surgery review: star-lane-medical-centre
Title: Very bad service of receptionist
Rating: 1 out of 5
Visited: May 2023
Call them for appointment they refuse to give any appointment tell us to fill online form they dont even care about urgent or child or elderly need. Few girl in reciption are so rude seems like they are the boss.some  Doctor are so care less that I had to admit my 1 year old baby at hospital cause of infection where the told me in Gp he is fine. Bad service. They always back of the reciption talking to each other not giving good service to the patient.
GP surgery review: star-lane-medical-centre
Title: Worest Gp ever
Rating: 1 out of 5
Visited: May 2023
My dad had an appointment the doctor didn’t do anything but just saying my dad to go the gym and do exercise for his arthritis he works 10-11 for 6 days and she’s saying go gym he works in takeway doesn’t even get to sit for 5 mins a day and she wrote a Message on a tissue for the receptionist I couldn’t believe that what kind of doctors are theses I can even be a better doctor
GP surgery review: star-lane-medical-centre
Title: Great experience
Rating: 4 out of 5
Visited: March 2023
I had enough time to discuss the case with the GP and they examined 
 me and explained the case in a very good way. Also tried to book me an appointment with the hospital ASAP. Thanks!

Another experience happened with my kid, the GP was not sure about the case, so they talked with the hospital and asked us to visit the hospital to check the kid and make sure nothing to worry about.

The only thing I'd like they change is the telephone appointment. I really rarely find it helpful and the me or the GP usually ask to have another face to face appointment.
GP surgery review: star-lane-medical-centre
Title: Brilliant practice
Rating: 5 out of 5
Visited: January 2023
I met one of the doctors in person for the first time today. Great service and didn’t rush me very attentive and caring service.
GP surgery review: star-lane-medical-centre
Title: Worst surgery I’ve seen
Rating: 1 out of 5
Visited: January 2023
My dad has been having back problems and we’ve been trying to book appointments and nothing. We ended up in A&E which he was then referred to do MRI. For them to refer him they told him he would need another phone appointment which unbelievable and the appointment was within 2weeks from the day it was booked. Now we’re waiting for the referral letter after 3 weeks and still haven’t arrived. I called the GP and all they can say it’s not with them and the letter is sent from a different place but never gives me the number to call. My mom also done some tests there and we’re waiting for the results to arrive for more than 3 months now. Very frustrating
GP surgery review: star-lane-medical-centre
Title: Gone Down
Rating: 3 out of 5
Visited: December 2022
Star lane surgery used to be brilliant before covid easy to get an appointment and be seen and everything sorted, now you have to go online wait for a call and still might not be seen, surgery even dowdy looking needs painting and being updated in its appearance 
Staff are always great and always helpful.
The surgery needs to be back to the way it was people that could queue and get an appointment and be seen.
A&E is taking all the brunt of this because people can’t get appointments for minor things, 111 is completely useless they send minor cases to a&e when they should be seen by a GP.
Please Please let surgery’s start opening back to normal
I know our doctors in our surgeries are good at what they do but the way surgeries are operating especially for the elderly  it has changed since covid it is going downhill