janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: white-lodge-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Reception staff always so helpful and nothing too much bother. Considering the amount of different enquiries and temperamental people they have to deal with I think they do a really good job. People are often quick to criticise so I thought a compliment was due.
GP surgery review: white-lodge-medical-practice
Title: Efficient and caring
Rating: 5 out of 5
Visited: March 2023
The doctor that saw my child today was very caring and reassuring. We were seen swiftly and had a good experience. Thank you
GP surgery review: white-lodge-medical-practice
Title: Very poor
Rating: 1 out of 5
Visited: March 2023
Just telephoned to book an appointment with a particular female GP as have found a lump in my breast and  and this doctor had been  with me regarding this problem in the past.  Was told that I would have to call back at 8am the next morning for an appointment.  If you are (very) lucky you might see a random doctor.  This is so disgusting as we are constantly told on ads to contact your GP if you are worried about your health.  Why can’t it go back to pre Covid?  I’m so worried and upset!!
GP surgery review: white-lodge-medical-practice
Title: Over whelming amazing care
Rating: 5 out of 5
Visited: March 2023
My daughter who is autistic and has a massive fear of the doctors. The doctor we visited has now changed the emotion from fear to excitement. For that I'm eternally greatful. To have such an understanding doctor means more to a mum than anything in the world when it comes to my daughters needs. It's the first time I left a doctors appointment speechless of how easy it actually is to visit a doctors appointment. Thank you
GP surgery review: arnos-grove-medical-centr
Title: Great Doctor
Rating: 4 out of 5
Visited: May 2023
Had a nice experience from Dr.Joyce Fernandes.Quite helpful and very professional.I’d recommend her to any new or existing patient.
GP surgery review: arnos-grove-medical-centr
Title: The worst gp ever
Rating: 1 out of 5
Visited: March 2023
Any time i call for an appointment i call a 8am and i am allways 2nd or 3rd in the que and when they pick up the phone they say sorry we run out of emerngency appointments for today and they have appointments for next week only. How can this be if i am 2nd in the que? They have 1 emergency appointment??? I needed the appointment for my 1 year old baby and they allways tell me to go to a walkin center or a&e. But if you don't give up and start to argue with them or ask them question that how the emergency appointments are gone if i am 2nd in the que somehow they give an appointment.
It shouldn't be like this. 
The other problem is that anytime i go in the person at the reception is allways in casuall clothes and no badge displayed. Maybe this is a famly company and whoever has time just comes in and sits there.
Someone should investigate this gp.
GP surgery review: arnos-grove-medical-centr
Title: Excellent Phlebotomy Service
Rating: 4 out of 5
Visited: July 2022
I received an excellent service today. The Phlebotomist was professional, caring, and considerate. I will definitely recommend the service
GP surgery review: arnos-grove-medical-centr
Title: Compassionate, helpful and efficient
Rating: 5 out of 5
Visited: June 2022
I went to the surgery just as it was closing, with my poorly son. The doctor  came out of his car, examined my son and prescribed him the necessary medicine. 
The receptionists and doctors in this practice are always professional, accommodating and go above and beyond to help their patients. We feel blessed to be registered with Arnps Grove Medical Centre. Thank you to the whole team.
GP surgery review: arnos-grove-medical-centr
Title: GP can take blood samples
Rating: 5 out of 5
Visited: March 2022
I was delighted to be able to have my annual routine blood tests at my GP today. I did not have to pick up a form, book a test at a hospital, pay to park, risk catching Covid, walk past the smokers etc.etc. It is brilliant that my GP is offering blood tests again. Keep it up. The person who took my blood samples was excellent and quick.
GP surgery review: arnos-grove-medical-centr
Title: Very good doctors
Rating: 4 out of 5
Visited: March 2022
The doctors are excellent both myself and husband have had really good experiences recently.
Getting through on the phone to make an appointment is an impossible task, wait forever in the queue then get cut off or put onto mobile answerphone or remain at number 2 for more than 30 minutes and don’t move best email.
Reception staff really nice when you arrive.
GP surgery review: bincote-surgery
Title: No response to emails
Rating: 1 out of 5
Visited: September 2023
I sent two emails fao of the practice manager. I have received no response despite calling several times. Each time I called I was told she is off, in a meeting or just popped out. The practice manager has never returned my calls or responded to my email. Emails was sent over 4 weeks ago. I don't know what is being managed but is certainly not their inbox.
GP surgery review: bincote-surgery
Title: Excellant  Surgery
Rating: 5 out of 5
Visited: August 2023
Today I saw a doctor about my medical conditions . He checked me throughly and looked at the test results from the Hospital, asked few questions and prescribed me with some medications. He was kind, reassuring and gave words of encouragement. I am happy to say everything went well today.
This practice and all who works there are always willing to listen, they are polite and caring profession people.
GP surgery review: bincote-surgery
Title: Best GP practice
Rating: 5 out of 5
Visited: August 2023
Today I had a thorough check with one of the doctors as I had a health concern. From the moment I went in for the consultation I was dealt with in the most professional and caring way. The doctor went above and beyond to ensure that every symptom was noted and treatment was discussed. A referral was immediately organised to my local hospital. I cannot think of a better service from this surgery and can only thank them so much.
GP surgery review: bincote-surgery
Title: No complaints
Rating: 5 out of 5
Visited: April 2023
Both my husband and myself have nothing but praise for the doctors, practice manager, receptionists and other workers at Bincote surgery. We have been patients here for many years and have never had any cause to complain. Problems have been dealt with efficiently and politely by all.
GP surgery review: bincote-surgery
Title: Wonderful Experience
Rating: 5 out of 5
Visited: April 2023
Our little girl had a sudden health issue and a lovely doctor saw us extremely quickly and went above and beyond to help us. They called two specialists, prescribed appropriate medication and listened to all my concerns. I could not fault the care we received today and feel very lucky to have such a lovely, local practice here. It can take a while to get through on the phone, but they offer appointments on the day or next normally and when it comes to helping you when you, or a little one, really needs it, they are amazing.
GP surgery review: bincote-surgery
Title: Excellent GP Practice
Rating: 5 out of 5
Visited: March 2023
I think Bincote Road Surgery is an excellent practice. The doctors and receptionists are very good. Their online consultation service is brilliant. I submitted a request and it was dealt with by the doctor very efficiently and quickly
GP surgery review: bincote-surgery
Title: unhappy with Bincort surgery
Rating: 1 out of 5
Visited: March 2023
I am very very disappointed with This Bincort surgery, it is very hard to get a GP appointment. I log in to my  Patient access and tried to make an appointment, but it said impossible to get an appointment. so then I was called for many days many times. during this month. my health condition is very bad. but they are very very rude and do not communicate. so this very bad experience with this surgery .sorry I need inform NHS
GP surgery review: bincote-surgery
Title: Continuously let down
Rating: 1 out of 5
Visited: February 2023
I completed an econsolt on Thursday. The response stated I would be contacted by thw latest of 6:30 the next day. I did not receive a phone call from a GP until the following Wednesday despite having to phone the practise 10+ times across Monday/Tuesday/Wednesday to explain the need for an appointment and the detrimental effect the lack on contact on the Friday had. They could not explain why it took so long to speak to a doctor despite them assure me they would male contact each day.
GP surgery review: bincote-surgery
Title: Great Service from admin staff and receptionists
Rating: 5 out of 5
Visited: February 2023
In what has been an exceptionally busy time for this practice, I have received nothing but the best care from the doctors. In particular.
I want to thank the receptionists and admin team for exceptional and speedy administration, remaining calm and helpful at all times and responding with speed and efficiency to every query. Thank you very much, a great admin team to be proud of.
GP surgery review: bincote-surgery
Title: great practice . always help available
Rating: 5 out of 5
Visited: January 2023
myself and my husband have been patients here for over 25 years.
We have always received the best of care.
In the past few weeks we have both had health issues which have been dealt with quickly and with much care.
There is never a time when appointments are not available which is wonderful considering all of the awful media reports.
GP surgery review: gillan-house-surgery
Title: Thank you
Rating: 5 out of 5
Visited: December 2023
To the most amazing gp. Thank you for everything.  You have helped me with so much this year. Once again I have recently had a scare and you were very quick to treat this. You are absolutely amazing  
Thank you
GP surgery review: gillan-house-surgery
Title: Service quality
Rating: 0 out of 5
Visited: December 2023
I am in my seventies and was prescribed four items of medication some years ago. I order and collect my repeat prescriptions every two months. The system worked perfectly until quite recently when a new NHS ordering system was introduced.  
Four days ago using the new format I ordered my prescription. Today I phoned my pharmacy to ensure they had received a signed off prescription from my GP. They had not. I tried to phone my GP but was told I was 17 in a queue . I held the line for 1 hour and 25 mins and the line went dead.  
I tied again this time using a facility to get a call back later.  
No reply  
How do I feel, disappointed. I spent much of the day trying to obtain a simple prescription and have almost run out of my medication.  
There is obviously a problem with the IT System, but on the switchboard at Gillan House there are not enough phones or people answering.  
I have no idea when I will get my medication. I feel the NHS is now failing in this area.
GP surgery review: gillan-house-surgery
Title: Thank you
Rating: 5 out of 5
Visited: November 2023
To an amazing gp.  Thank you for ringing me when I had a problem.  You sorted the problem out.
Thank you for all you do. You always put your patients first. Thank you.
GP surgery review: gillan-house-surgery
Title: Brilliant
Rating: 5 out of 5
Visited: October 2023
To the most amazing gp.  Thank you. Have had another worrying problem and you were very reassuring.  I also came to you in extreme pain and you were very quick to diagnose the the problem.  With prompt treatment the pain was resolved. Thank you so much.
GP surgery review: gillan-house-surgery
Title: Thank you
Rating: 5 out of 5
Visited: September 2023
To the most amazing gp.
Once again you have been fantastic.  You referred me for a problem that you discovered.  I am now undergoing more specific tests. If it had not been for you this would not have been identified. 
You are a very reassuring person. You are always there to listen when I need advice. Thank you so much.
GP surgery review: gillan-house-surgery
Title: Thank you
Rating: 5 out of 5
Visited: May 2023
To the most amazing gp.  Thank you. I was feeling very stressed about a consulting. You arranged a telephone consultation and I felt better afterwards.  Thank you for all your reassurance and kind words
GP surgery review: gillan-house-surgery
Title: Fantastic
Rating: 5 out of 5
Visited: March 2023
Have been seeing the most wonderful gp. Have been having some serious problems.  He has rung me straight away and referred me to the hospital straight away. He actually rang me out of hours to make sure I was alright.  He always puts his patients first and has the most caring nature. He goes out of his way to make sure his patients get the best care. He is amazing.  Thank you
GP surgery review: gillan-house-surgery
Title: Luck of Humanity
Rating: 1 out of 5
Visited: December 2022
Tried to call them at 8 o'clock in the morning and eventually spoken to their very unhelpful receptionist at 9.10 tried to get an appointment for my 4 year old granddaughter who had fever cough and sore throat so very worried with regards to Strep outbreak I was told to take to Finchley and refused to see her found them very uncaring and this is not the first time they don't have any priority for children and very urgent cases a nightmare dealing with them
GP surgery review: gillan-house-surgery
Title: Amazing
Rating: 5 out of 5
Visited: November 2022
To the most amazing gp.  Thank you for everything.  I saw you for a new problem and you arranged tests straight away. You discussed an ongoing problem and gave me the motivation to  carry on.  You are an a amazing person. Thank you for everything.
GP surgery review: gillan-house-surgery
Title: Fantastic
Rating: 5 out of 5
Visited: October 2022
Once again  I have to thank my amazing Gp. Had a problem and once again he was brilliant.  He was reassuring and listened to what I had to say. He then gave me advice on how to address the situation. 
Thank you for being there. I really appreciate all the advice and kind words.
GP surgery review: morecambe-surgery
Title: Best
Rating: 5 out of 5
Visited: June 2023
Easy to appointment and nice staff..used to get same day appointments... have close by pharmacy so no need to go back to collect medicines
GP surgery review: morecambe-surgery
Title: Best service
Rating: 5 out of 5
Visited: April 2023
Easy to get appointments. Have parking area... 
Treated us with respect... doing good service.
Have pharmacy close by so with one visit can get medication as well.
GP surgery review: morecambe-surgery
Title: Worst practice I've ever been to
Rating: 1 out of 5
Visited: March 2023
I recently visited the Morecambe Surgery and unfortunately had a very negative experience. The receptionist was rude and dismissive of my concerns, and when I attempted to get answers to my questions, she immediately labeled me as aggressive. I was shocked and taken aback by this response, as I had not raised my voice or exhibited any aggressive behavior.

To make matters worse, I had an appointment scheduled for 11:00 am, but by 11:20 am, I had still not been seen by the doctor. As someone with a busy schedule, I found this delay to be disrespectful and rude. I did not come to the surgery to sit around all day and wait for medical care - I have a life to live and things to do.

Overall, I was appalled by the service provided by the Morecambe Surgery. While I understand that working in a medical setting can be challenging, that is no excuse for treating patients with disrespect and carelessness. It's important for medical professionals to prioritize their patients' needs and treat them with kindness and empathy. Unfortunately, this was not my experience at the Morecambe Surgery.

I sincerely hope that the staff at the Morecambe Surgery can learn from their mistakes and make improvements to ensure that all patients feel welcomed and respected. No one deserves to be treated with resentment or made to feel uncomfortable when seeking medical care.
GP surgery review: morecambe-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: November 2022
Staff are helpful, kind and considerate. Although the practice has changed over the years, all of the staff still retain those core values of providing an excellent NHS service. The doctors are always amicable and understanding when I raise any concerns about my personal health, and they always manage to remain light hearted and leave me smiling at the end of every consultation, no matter how daunting it felt when I initially raised the issue! The reception staff are very welcoming, and have been brilliant advocates for me in the past - they make you aware of how you can get involved to improve practice and they always try their best to give you an understanding of times frames and where to turn if you need to chase things up. They have worked to find the most manageable solution for me, even in difficult situations when I have run out of medication and I'm away from my home address and e-consult has been a huge part of this - thank you Morecambe!
GP surgery review: morecambe-surgery
Title: Unreliable
Rating: 1 out of 5
Visited: September 2022
Given a telephone appointment after a week for an elderly patient as there are no earlier appointments and the doctor failed to call in the allocated time. Poor and unprofessional. Called the surgery to confirm the appointment on the day and the receptionist reconfirmed the appointment and commitment of the doctor to call between the times stated but did not follow through with it.
GP surgery review: morecambe-surgery
Title: Amazing and Attentive Surgery
Rating: 5 out of 5
Visited: May 2022
Morecambe is such a great practice, unfortunately I had to deregister as I have moved out of area which is such a shame as the drs and staff here are incredible and always have patients intentions at their core. 
They go above and beyond to meet patient expectations and are very professional doing so.

Both clinicians and admin staff work extremely hard to ensure the smooth running of such a fantastic clinic and it shows!

I had an urgent referral to a breast clinic which was sent to the service with urgency and was dealt with in a delicate manner from both sides, 
I am incredibly grateful for Morecambe as if my condition was left it could have escalated quickly and not in a good way!!

So, Thank You Morecambe! Wish I was still able to be registered, it's been difficult finding a surgery to match the proficiency and professionalism that Morecambe have!
GP surgery review: morecambe-surgery
Title: Helpful real people
Rating: 5 out of 5
Visited: February 2022
Haven’t visited the GP for more than 2 years I was able to get overdue test done and was able to treatment for issues. 
Very helpful staff and professionals. 
Thank you for all your hard work and help.
GP surgery review: the-north-london-health-centre
Title: Fantastic receptionist
Rating: 5 out of 5
Visited: December 2023
Receptionist that dealt with me was accommodating, polite, friendly and very professional also went beyond her duties to help me. Felt the experience overwhelming being a new mother and she made it smooth and easy. 
Once again thank you
GP surgery review: the-north-london-health-centre
Title: Super helpful and professional receiptionist
Rating: 5 out of 5
Visited: November 2023
Receptionist not only professional and knowledgeable but also kind and compassionate.  Really helpful when I called to ask for guidance on medication issues for my 90 year old mother.
GP surgery review: the-north-london-health-centre
Title: Excellent practice in all ways
Rating: 5 out of 5
Visited: October 2023
I have been registered here since we moved to the area in 2010. I have never received anything but a good professional prompt and caring service from everyone ranging from the reception staff to the nurses and doctors . My children are always seen if needed and I m grateful to be such a good practice where excellent clinical care provided by all the doctors i have had and the nursing staff i have come across! Thank you
GP surgery review: the-north-london-health-centre
Title: Splendid service
Rating: 5 out of 5
Visited: March 2023
I have been with this practice for around forty years and have always received excellent support and advice. This continues to the present day. It is a very efficiently run practice which has improved with the automatic sending of prescriptions to a nearby chemist. The treatments suggested are based upon expert knowledge and consideration for the patient who is treated with respect and care. I always feel I am in safe hands when using this surgery and am always able to be seen by the particular GP I wish to see who is extremely skilful and compassionate.Thank you.
GP surgery review: the-north-london-health-centre
Title: Reception has vastly improved
Rating: 5 out of 5
Visited: November 2022
I used to dread coming to this place as I always found the reception staff a bit challenging to say the least, but this has changed recently.  I have been in October and called in November and there is a new lady, and she is so helpful.  I had a couple of queries she answered my questions professionally and politely and I have a tendency to rattle on and she was very patient and informative.  Glad things are on the up finally.
GP surgery review: the-north-london-health-centre
Title: Bread & Butter issues
Rating: 2 out of 5
Visited: August 2022
The GPs here are very good but the service linked to the surgery is very poor. Reception seems to be constantly understaffed and simple things like not having an email that I can find on the website are extremely annoying. If you have the patience of a saint this is a good GP surgery but I think there are lots of points that can be improved
GP surgery review: the-north-london-health-centre
Title: Good clinical care, other service woeful
Rating: 1 out of 5
Visited: April 2022
I've been a patient at this surgery for around five years. It always seems like a minefield to book an appointment, and so I tend to avoid it. I can't fault the clinicians -- have always had good experiences with them. Non-clinical staff have no idea what the word 'service' means, however. Unempathetic, confrontational, dismissive. I've grown weary of being fobbed off, asked to book appointments via some means that are unavailable whenever I try to use them -- by app when I present in person, by website (which is 'shut' for the day), and so on. Considering we tend to visit when we're ill, in discomfort, feel uncomfortable or concerned and are met with such a wall of indifference is, to me, damning of the health service, considering those people are the really the first contact with a system and a situation that is frightening and sometimes life and death. That's too bad.
GP surgery review: the-north-london-health-centre
Title: Very pleased to be a patient at this practice
Rating: 5 out of 5
Visited: January 2022
I have been with this practice a number of years and am still pleased to be  a patient here. I have had  various medical issues, seen a variety of doctors and have always been seen and treated/referred on, quickly and with clear information to support me. The practice has ensured that external follow-up appointments have been flagged to be requested nearer the time required and I  was offered a helpful telephone review with the pharmacist to check on medications and any queries I had. I am aware that there can be long periods holding on the phone when trying to contact the surgery which can be frustrating and I am sure worrying if there is an urgent need to request an appointment, but otherwise I can only speak positively about my experiences at this practice.