janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: crown-heights-medical-centre
Title: Efficient Service
Rating: 5 out of 5
Visited: August 2023
I just had my annual hypertension review. The nurse who conducted it was very amiable and professional. It was just like chatting with a friend and the actual tests were quickly and accurately.
GP surgery review: crown-heights-medical-centre
Title: Speedy Response to EConsult Request
Rating: 5 out of 5
Visited: August 2023
Having completed an EConsult form just after 8am yesterday morning, I got a call back in less than an hour.  I spoke to a friendly practise assistant who asked if I could come in for an appointment later that day.

My appointment was bang on time and the GP I saw was really nice.  Made me feel comfortable and relaxed and quickly diagnosed my health concern.  I was given some advice and a prescription.

I was very impressed with the speed of response and with everyone I dealt with.
GP surgery review: crown-heights-medical-centre
Title: Cancellation of appointment
Rating: 4 out of 5
Visited: June 2023
I attended the surgery on 28th June. I arrived 10 or 15 minutes early for my appointment. Having waited for 45 minutes without being called, I spoke to the reception staff who informed me that the GP for whom I was waiting, had not arrived.  

I find it almost impossible to believe that, by 0930, no one in the surgery was aware that a member of staff had not arrived. I returned home, stressed and angry.
GP surgery review: crown-heights-medical-centre
Title: Not happy
Rating: 1 out of 5
Visited: April 2023
I am so fed up of never having a chance to make an appointment. The e-consult is rarely available.  When you do get through to someone, they now choose when you see a Dr, and you have to make it whatever plans you have.  All I want is a little bit of control over when I make an appointment again.  Latest appointment is a telephone appointment booked at any time during a day when I work from 8am to 6.30pm and is something I do need to discuss with a Dr, but not something I can take a day off work for.
GP surgery review: crown-heights-medical-centre
Title: Disappointing appointment with Nurse
Rating: 3 out of 5
Visited: March 2023
I recently attended my practice provisionally for a diabetes review, I have had a couple of these before with a person who, regrettably is no longer with the practice.  Unfortunately, I found her replacement not to be anything like as helpful as she was.  Her manner being very abrupt and over efficient and not a friendly easy experience for myself.  She did not face me when asking questions but rather had her eyes on the screen in front of her.  I feel she needs to practice her personal skills and interact with patients more .
GP surgery review: crown-heights-medical-centre
Title: Appointment System Practice Lead
Rating: 3 out of 5
Visited: March 2023
I am full time carer for partner with Alzheimer's - unable to book a e consultation until tomorrow morning and it has to be 8am!!  This system is not patient lead ....all of Britain has to ring or fill e consultation for triage at 8am ...the reality of caring for someone with no language and very advanced Alzheimer's is that one may not be able to undertake suck tasks at 8am !?! So we may miss another day of appointment as clearly surgery is overstretched - I have to add when seeing gp they all have been outstanding...but can some thought given to Carers and very vulnerable adults
GP surgery review: odiham-health-centre
Title: Bad
Rating: 1 out of 5
Visited: September 2023
Insanely long wait times for appointments. Then if you’re 15 mins late they cancel it but if your on time you have to wait 40 minutes because they are behind.
GP surgery review: odiham-health-centre
Title: Empathetic Staff who always try to help
Rating: 4 out of 5
Visited: May 2023
The GP I spoke too was very empathetic to the way I was feeling and whilst they did not have a magic wand, they listened and gave me pragmatic solutions to try.

Also in speaking with other members of staff trying to arrange things my compliment goes to the secretaries who could not do enough to help me achieve referrals and transport if required.
Many thanks to you all
GP surgery review: odiham-health-centre
Title: Not happy with Digital Services
Rating: 2 out of 5
Visited: May 2023
Odiham Health Center's digital services aren't great by any means. They outsouce appointment to a system called econsult, which is rarely functioning and often stops you from trying to arrange an appointment right then and there. Online forms of contact are almost non-existant bar emailing the reception (no online-fillable forms).

Their pricing regarding non-nhs letters (such as fit notes, Dla letters, Student Disability Evidence) is outragious. To apply for both Student Disability component of the student loan and fill in a University's Disability form would cost an estimated £110 from their price list for a combination of 2 letters, which will not be usable within a year. Replacements are £10 each at the time of writing. That's insane, especially considering that (without this) you're out of luck regarding either of these things.

My experience in the actual clinic felt rushed and monetised. I went in with a back issue and was recommended physio, however they tried to get me to go through physio privately. Needless to say I'm not happy with the cost of service that is supposed to be covered by the Nhs.
GP surgery review: odiham-health-centre
Title: Dreadful Experience
Rating: 2 out of 5
Visited: April 2023
My granddaughter was unwell with an earache and the receptionist was beyond rude and unhelpful. I asked to speak to the manager as I wasn’t getting anywhere near a resolution. She was even more of a road block and had an utterly disgusting attitude. It is not surprising the staff are like they are with an example like that. We will be looking to move surgeries where we hope to be met with more understanding and compassion.  The experience was upsetting.
GP surgery review: odiham-health-centre
Title: Great Practice
Rating: 4 out of 5
Visited: March 2023
The teams all work so hard to give the best care to patients possible. The surgery is always clean and well maintained. We are very lucky to have our GP surgery.
GP surgery review: odiham-health-centre
Title: Worst receptionist ever
Rating: 1 out of 5
Visited: September 2022
Receptionists are always rude, helpful, disorganised and incompetent. I had 2 lots of prescriptions lost, was then told one of the prescriptions was at the chemist, went to the chemist and it wasn't there. Went back to the doctor's who told me to get the chemist to phone them as they would no longer issue any more prescriptions, they didn't even try looking for the other one and that was it she just glared at me until I moved away. The chemist looked at me as if I was crazy but finally did call the doctors and managed after half an hour to sort the problem out. I finally got my prescription, if it wasn't for the chemist I'd still be pulling my hair out after 2 weeks of trying to get hold of my original prescription. The chemist informed me that the one and only prescription sent were sent today just after I went back down to the doctors to complain that I couldn't get my prescription so they hadn't sent it in the 1st place. As a disabled widow on pensions who has to rely on her car this has cost me a fortune in petrol, time, energy and pain. Where is the doctor could have given me a written prescription as I had a face-to-face doctors appointment anyway today on the 5th of sept. But as they had already lost my written prescription that someone had printed off for me on Friday but I physically and financially could not afford to go back to the doctor's yet again to pick it up, it had to wait until Monday when I was going to the doctor's anyway so when I went to the reception desk they said that they couldn't find it so that was the 3rd prescription that they had actually lost. This has never happened to this degree but it does actually happen on almost a buy monthly basis, that they will either lose prescriptions, forget to issue prescriptions and they won't let me go back to a paperbase prescription that I can keep an eye on. They're saying that they just don't do that anymore but they definitely should cause it worked fine for me before.
GP surgery review: chawton-house-surgery
Title: Thorough prompt care
Rating: 5 out of 5
Visited: July 2022
I phoned the receptionist with my condition, testing was carried out within the surgery and within two hours I had received a call from my doctor with advise and my prescription was sent to the chemist for me to collect, thank you team Chawton House
GP surgery review: lyndhurst-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: July 2022
Having moved into the area a couple of years ago, we signed up with Lyndhurst Surgery as our local GP.

I have recently had the need to use the service and it was excellent, very quick and easy, the staff are extremely friendly and professional.

I was a little nervous about phoning to make an appointment, but a call at 8am, got me an appointment at 10am - I can't ask for a better service.

Check in was simple and easy and minimal waiting time.

The surgery is well located with on-site parking and plenty of additional local parking in the vicinity.
GP surgery review: wistaria-&-milford-surgeries
Title: Fabulous Practice
Rating: 5 out of 5
Visited: July 2023
I don’t typically leave reviews, but wanted to share my positive experience as a patient of Wistaria. Since joining in 2021 the care I have received has been excellent by all members of staff. I feel very lucky to have been under the care of this surgery and in particular the GPs and nurses looking after me. I have nothing but praise and wanted to pass this on to the practice before I leave for pastures new. I can only hope to find another surgery with the same care and compassion like I have been lucky enough to experience at Wistaria. Many thanks to all.
GP surgery review: wistaria-&-milford-surgeries
Title: Felt Ignored
Rating: 3 out of 5
Visited: June 2023
I did an online form explaining my symptoms after a bad reaction to a prescription. The doctor who called me was quite condescending and I did not feel like I was being listened to. The doctor was also pushing a treatment on me i had rejected in the past, even after i explained to her that i had discussed this option with another doctor and did not want it. I am quite disappointed as I have always had a great experience with doctors at wisteria in the past
GP surgery review: wistaria-&-milford-surgeries
Title: Useless website and unhelpful 'it' back-up support
Rating: 1 out of 5
Visited: May 2023
I sound the whole requesting prescription medication online process a massive struggle as I couldn't use the online form provided, I explained this by email sent the prescription information required but was basically told by i't'I can't do that I have to ring reception to be talked through it over the phone, so I still wouldn't be able to use the online form(if I can't use/access the form on my own, how would someone talking me through it over the phone ensure the I could?.  I also cannot hold a phone and type due to only having one arm/hand.  Despite my having provided the info they need for my prescriptionalbeit just not on the form they want it on, I still can't get my prescription meds which leaves me extremely stressed I was so ill in hospital they had the 'purple forms' out for me which shows serious concerns for my health which are being exacerbated by the stupid and unhelpful system. in place for requesting prescription meds.
GP surgery review: wistaria-&-milford-surgeries
Title: Really good GP
Rating: 5 out of 5
Visited: September 2022
While it’s some times difficult to get through of the phone, this surgery does take time to care for individuals. The doctors are hugely experienced and competent.
GP surgery review: argyll-house
Title: I believe we are lucky to have such good surgery.
Rating: 5 out of 5
Visited: February 2023
I have been with this Practice for over ten years. I have to say that I have been dealt with in a professional, courteous, and caring manner. I have been contacted at home several times with test results and advice, outstanding care. Most of the receptionists are friendly and helpful. The nurses are excellent. I believe we are lucky to have such good surgery.

John Danbury
GP surgery review: east-cowes-medical-centre
Title: Great Vaccination Event
Rating: 1 out of 5
Visited: October 2023
Attended Vaccination event for flu and covid. Hundreds of people waiting in long queue down streets, many over 75 years of age, including mobility impaired, disabled and covid vulnerable. Obvious waiting time of several hours. One patient reported being there for 3 hours. Patients unable to attempt long wait walked away disgusted and bewildered. No distancing of patients, providing chairs, mask or gel. Other patients were reported as being ill as a result of being expected to stand for up to 3 hours. Eventually a steward appeared ignoring many people needing help and guidance, and only, on direct enquiry suggested that another queue by Health Centre entrance existed for disabled, high risk patients etc. Again no notices and the entrance area and both floors of centre was densely packed with people waiting for jabs, creating a high risk of respiratory infection including covid.
No one appeared to be supervising patients or needed support for them.
Staff appeared to be overworked and unable to clearly identify patients names, assess their medical history including past allergies or covid adverse reactions, or provide recovery areas.
One nurse was having to do both flu and covid jabs , trying to identify patients by name, loading syringes, talk to patients, find jab sites from patients and dispose of sharps and used syringes. No masks were being used and vulnerable patients were not being given a safe space i.e. 2 metres. Also no privacy. The nurse observed was working at very quick speed without any time to rest or ask patients to wait 15 minutes after vaccination.
Local information suggests that the centre is being paid £15 per vaccination for about 2 to 3 minutes work when 15 minutes is required by other health professionals.
A number of people have adversely commented on this chaotic event and the discrimination and lack of planning which may well lead to an outbreak of covid due to the high patient density and complete lack of covid precautions., e.g. distance, gel and masks.
GP surgery review: east-cowes-medical-centre
Title: Not a good impression
Rating: 3 out of 5
Visited: August 2023
Went in to check on an appointment , the receptionist had an attitude of dont care. When asked question what time phone call from Dr would be ,replied from her should be morning but maybe not . Before me I over heard her talk to a patient and she was so uncaring towards them. Not a good impression for me as I am a new patient and walked away very concern of service.
 when we joined we were impressed with another receptionist who was very helpful. So maybe this morning  lady needs patient awareness training on her to talk to people.
GP surgery review: east-cowes-medical-centre
Title: Very Impressed
Rating: 5 out of 5
Visited: August 2023
Had to move practices due to moving house, the staff on the phone and in person were brilliant as I had so many questions
GP surgery review: east-cowes-medical-centre
Title: Great practise great staff
Rating: 5 out of 5
Visited: July 2023
The practice have quick phone call response the staff are so helpful n polite always try their upmost to find a solution when on many occasions iv had to change an appointment the staff iv seen have always been polite caring and just overall a gd experience everytime iv needed medical help or advice
GP surgery review: east-cowes-medical-centre
Title: A very good practice.
Rating: 5 out of 5
Visited: July 2023
I recieved a call from my GP to see how I am coping with my ongoing medical condition. The GP was very understanding and caring.
GP surgery review: east-cowes-medical-centre
Title: do you care about patients
Rating: 1 out of 5
Visited: April 2023
finallygot thro to the surgury at 9.15 to be told there are no appointments left not even aphone consultation,if i phone at 12 pm there may be aphone consulation but the receptionist doubts it.what happened to doctors who cared?now patients are just an in convience,you can suffer ill health but dont expect help or treatment.
GP surgery review: east-cowes-medical-centre
Title: Well done
Rating: 5 out of 5
Visited: December 2022
I see east cowes has come out very well in a recent national survey totally mirrors my experience but good to see the hard working staff there recognised
GP surgery review: medina-healthcare
Title: Leaves much to be desired
Rating: 2 out of 5
Visited: October 2023
I had an appointment recently, but never look forward to visiting this practice, as in my opinion, they do not practice what they preach with regard customer care.
Being immune suppressed, I wear a face mask as a matter of routine.
Imagine my shock when the doctor asked me "why are you wearing a face mask"?
What sort of question is that from a supposedly qualified medical practitioner in this day and age?
I shall never see this particular doctor again.
GP surgery review: medina-healthcare
Title: Would never recommend
Rating: 1 out of 5
Visited: October 2022
On numerous occasions have called for appointments/advice and have been told I would have a call back or was booked in for an appointment. Would never receive a call back and when I’d call to query there would be no record of my original request. 
Then when an appointment actually does go ahead you have to advocate for yourself far more than a person without a medical agree should ever be expected to. Disgraceful care from start to finish.
GP surgery review: medina-healthcare
Title: Can't be bothered with patient care.
Rating: 3 out of 5
Visited: October 2022
Got a text to come for a flu jab as I was on immune suppressants.  Nothing was said about being over 65. The nurse was rude and made me feel humiliated.  She just wouldn't give me the flu jab and said it quite loud, so other people could hear her. I felt so humiliated.  Can't even get to see a doctor at all. Been over 2 years now.
I have been having phone calls and that's all. They used to be a caring surgery.
GP surgery review: st.-helens-medical-centre
Title: Very responsive support
Rating: 4 out of 5
Visited: May 2023
I recently had severe knee pain. I rang the surgery early in the morning and the very helpful receptionist booked me in with a nurse practitioner in the early afternoon. She was very responsive and directed me for a walk-in X-ray at St Mary's, which was done later in the afternoon with very little waiting. Over the last twenty years I have found all the staff, reception, nurses and doctors at this practice to be sympathetic, courteous and helpful.
GP surgery review: st.-helens-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: September 2022
I have been with this practice for 5 years. My experience of them has ranged from adequate to terrible. Mainly this is because their receptionists are rude, arrogant, unhelpful and lazy whose main objective seems to be prevent access to medical care. I have been left without needed medications for periods of time due to their mistakes and there is no apology. I have witnessed them being especially rude to the elderly amd vulnerable , leaving one very elderly lasy in tears.
GP surgery review: portsdown-group-practice
Title: Blood draw
Rating: 5 out of 5
Visited: January 2024
Very efficient. I had no wait. The nurse explained what needle she used and why.
The only discrepancy was.......I was told initially to fast for 12 hours before, but the nurse said that was not a fasting blood test so.......one hungry patient. All good though. Mixed messages it seems??
GP surgery review: portsdown-group-practice
Title: Blood Test
Rating: 5 out of 5
Visited: January 2024
Non fasting blood test organised over the phone one hour before appointment time, I arrived, was seen to on time, treated very professionally and pleasantly. Just like it should be done!!
GP surgery review: portsdown-group-practice
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The doctor was friendly, welcoming, reassuring and informative.  The reception staff were very helpful in moving an appointment and were friendly and polite.
GP surgery review: portsdown-group-practice
Title: Bloods appt Fine.
Rating: 5 out of 5
Visited: January 2024
Arrived early, and went into appt for bloods early.  Nurse nice lady, was very efficient, and bloods taken with very little pain, and not much bruising.  Fine.
GP surgery review: portsdown-group-practice
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The nurse i had a consultation with was honest and up front with me. But I'm still waiting for a phone call from a doctor, to confirm the nurses diagnosis.
GP surgery review: portsdown-group-practice
Title: Diabetic review
Rating: 5 out of 5
Visited: December 2023
My diabetic management has been hospital based for over a decade. Having moved house Portsdown practice is our new surgery and i was offered a review through them. I can honestly say it was the best experience i've had at a GP's surgery in relation to my condition for sooo long!! Amazingly friendly staff. I might even be able to improve things without venturing to QA if this service is anything to go by
GP surgery review: portsdown-group-practice
Title: Recent Experience
Rating: 5 out of 5
Visited: December 2023
A call back instead of waiting on the phone 10/10. Call back from Dr within the hour 10/10. Prescription ready within the hour 10/10. Absolutely brilliant service with friendly people.
GP surgery review: portsdown-group-practice
Title: Computer says "no" attitude
Rating: 2 out of 5
Visited: December 2023
Submitted an e consult essentially 2 issues causing the Utimate Problem. Filed under the Ultimate Problem. Response was that I needed to resubmit my 2 issues (causing the same outcome/Problem) as 2 separate e-consults because putting 2 things onto 1 e-consult (even though they are linked) is not allowed. When access to GP is an issue this has essentially wasted 1 e-consult slot and will waste 2 more as I diligently resubmit my issues onto two separate forms With The Same Information!
Ridiculous! 
If there are resudual questions upon receipt of the e-consult, because further info is required then you should Book An Appointment to clarify these, or if too complex for an admin to triage /deal with send to a clinician; don't just bat patients away for "administrative reasons " 
You will receive the same information about my plight twice more now!? This is ludicrous - what a waste.
Making the patient the centre of care- baloney!! This is for your administrative convenience & you'd know that if you read my e-consult because I've done your job and told you what I need and why.
Disgruntled Clinician.
GP surgery review: portsdown-group-practice
Title: Blood Test appointment
Rating: 5 out of 5
Visited: December 2023
The appointment was at a convenient time, although as I arrived early I had a short (5 min) wait.. The Nurse was polite, pleasant and carried out the test efficiently with no discomfort to me.
GP surgery review: portsdown-group-practice
Title: Your recent appointment
Rating: 5 out of 5
Visited: December 2023
Very friendly and reassuring.  When I told them I was anxious about the process they were very reassuring and supportive.  All the staff I came into contact with were friendly and polite.
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Overall i was very impressed. I was told a Pharmasist would ring me on friday the 5th January but nobody rang. Other than that the Nurse was very friendly and helpful.
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Doctor gave me plenty of time to explain my health issues and she was so understanding and helpful.I was more reassured by her explanations.