janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: chatfield-medical-centre
Title: Outstanding practice and compassionate
Rating: 5 out of 5
Visited: January 2024
On attending the surgery due to pains, l am unable to undress for examination. To my greatest surprise my GP assisted me in and also in dressing up after the physical examination. She was attentive to my complaints, with close attention to every details and took time to explain every investigation that l was sent or asked to do. I have never received such attention since 1994. More so, very empathetic to my groaning due to pains during the examination
GP surgery review: chatfield-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: January 2024
I came fir my 840am appointment I arrived at 833am inly to be told my appointment is at 9.00am which I did but I did have an 840 appointment with the nurse. I had to rebook at 220 I am not happy because it wasted my time and the nurses time though the receptionist is new as I never seen her before
GP surgery review: the-falcon-road-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
I was very unwell for a few days 
The Dr i saw was extremely caring and helpful 
Reception staff very friendly especially a lady who is always happy and smiling such a welcoming attitude to the patients 
Nurse I can say she is amazing many times I don’t Evan need to see the Dr she always sorts my issues out 
Thank you all at Falcon Road Medical Center
GP surgery review: the-falcon-road-medical-centre
Title: Good place
Rating: 4 out of 5
Visited: July 2023
Keeps changing with the times, my case file has had been taken care of by goodwilled professionals.n
GP surgery review: the-falcon-road-medical-centre
Title: Amazing!
Rating: 5 out of 5
Visited: May 2023
Writing on behalf of my mother who attended earlier in the month with tummy pain to see an advanced paramedic. He had a student with him who was lovely. The clinician completed a thorough examination, history and diagnosed my mother with an infection in her tummy needing 3 different medications after ordering some tests.

He explained absolutely every detail of the assessment (including why he was feeling and pressing certain parts) to my mother and his student so they actually understood what he was looking and testing for.
She has been registered with this GP surgery for many years, and has never had a problem. But she hasn’t stopped speaking about this paramedic and this consultation since.
Thank you for looking after her! (Wouldn’t let me put the clinician name in the review - but hopefully they’ll know who they are!)
GP surgery review: the-falcon-road-medical-centre
Title: Avoid at all cost
Rating: 1 out of 5
Visited: February 2023
I have never left a review of anywhere before in my life but felt I had to after discussions with friends and family about this matter. 

I had been in bed for days, missing work and was clearly suffering from a very deep depression including suicidal thoughts. After researching what to do, 111 recommended I contact my gp immediately and arrange an appointment with my doctor as soon as possible. I called up the medical centre and was met with a receptionist whose tone was far from greeting. I said I would like to book an appointment with my go and she angrily replied 'what for?', as if I was asking her the most ridiculous question ever. I said that I'd rather speak to my doctor about it but before I could even finish my sentence she said 'you won't be seeing any doctor unless you tell me the oroblem.' At this stage I was in tears so I said it was for mental health. I was further told in a dismissive manner that I would not get an appointment for mental health at this centre but instead I can call a mental health switchboard in wandsworth. I felt utterly destroyed and worthless after this conversion. Luckily, I haven't done anything to harm myself but I'm sure somebody will do one day if met with this receptionist. GP's are supposed to care about mental health too!
GP surgery review: the-falcon-road-medical-centre
Title: Excellent and effective
Rating: 5 out of 5
Visited: February 2023
I arranged an appointment to get treatment for eczema. My eczma had been very mild and manageable up until this point but something had triggered a very painful and irritating flare up. 

I had an appointment scheduled within a week of asking. The doctor was quick, professional and efficient. They wrote a prescription for three medications and booked me in for a follow up a month later. The doctor helped resolve an issue with the prescription (multiple local pharmacies lacked the medication) within 5mins of my request for help. 

The eczema flare was treated within a week. At the follow up the doctor recommended an over the counter steroid cream I could get if I have a flare up again after I'd finished with the current prescription. 

Perfect service.
GP surgery review: the-falcon-road-medical-centre
Title: A great asset to the practice
Rating: 5 out of 5
Visited: November 2022
I cannot name on here but I would like to give a massive compliment for a lovely lady on reception who was efficient, reassuring, and followed through on what she said she would do in an exceptional timely manner 
This the lady dealt my request quickly, called me to confirm it was sorted, emailed me all necessary details she was very polite and super helpful she also made me feel extremely comfortable.
Every practice needs a lady like this. With the NHS being as overworked as it is this lady really took the time to help me and I am very grateful to her. Thank you Falcon Road Medical centre
GP surgery review: the-falcon-road-medical-centre
Title: Great Staff, dedicated, generous in good ethics, and spirit
Rating: 5 out of 5
Visited: August 2022
I visited the Surgery today to see a Nurse and was very pleased with her dedication, care and willingness to help. She explained what was happening and booked several appointments (for my treatment) in the near future. Staff at reception are great too.
I spoke to a Doctor yesterday on the Phone and she suggested that I make the booking.
Doctor too very dedicated and caring human being, all Staff are wonderful.
GP surgery review: the-falcon-road-medical-centre
Title: Exceptional
Rating: 5 out of 5
Visited: June 2022
Recently my family have needed medical support from the surgery. I can not  recommend the practice enough. In a time when reassurance, support and professionalism was needed we felt completely support. Communication was key and every member of staff went over and above to meet both our medical and emotional needs.
GP surgery review: the-falcon-road-medical-centre
Title: Very cooperative
Rating: 5 out of 5
Visited: May 2022
All staff that I interacted with were very friendly and cooperative. This is what you need when you are I’ll and especially anxious.
GP surgery review: the-falcon-road-medical-centre
Title: Great staff
Rating: 4 out of 5
Visited: April 2022
Very friendly staff who always try their best to help you and deal with problems as best and quickly as they can the only down side is sometimes it's hard to get an appointment
GP surgery review: the-junction-hth-ctr-registered-patients
Title: Excellent, friendly practice
Rating: 5 out of 5
Visited: April 2023
I know there's currently substantial waiting times within the service, yet I never seem to struggle getting appointments here.
The practice has taken me seriously with long-term health issues that doctors in other practices have previously dismissed.
I've always managed to get on-the-day or next-day appointments with acute health conditions also.
Sometimes you may have to wait a while on the phone line (~20 mins), but I have never been disappointed once I've got through :).
GP surgery review: the-junction-hth-ctr-registered-patients
Title: Online appointment unavailable
Rating: 1 out of 5
Visited: July 2022
They turned off the online appointment during the lockdown time, and now it's more than 2.5 years of covid, they keeping the online appointments service unavailable, why?
When I asked why online service is unavailable to reception they do not have any clear answer. And another it has pathetic reception/admin service. If you call them they talk disinterested, they sound like you are troubling them by calling, I mean I can imagine, they could be busy sometime but they talk like every time. NHS is my right, I pay NI, it's not like they are giving some free service from their pocket. If they don't like their job go into a different job but are emphatic when a patient calls you. 
I don't recommend you this GP, to anyone deserves better care than this GP service.
GP surgery review: the-junction-hth-ctr-registered-patients
Title: Waste of time
Rating: 1 out of 5
Visited: January 2022
First of all it is impossible to manage to speak to someone, when i call the surgery i need to wait minutes before the automatic voice message is over but nobody ever answer after that! 
When i finally managed to book an 
appointment with a GP i got a message on the same day the appointment was supposed to happen saying that it will be rescheduled for the next week.
The appointment was supposed to happen today but when i got there they told me that my appointment was cancelled due to doctor sickness and that someone had tried to call me about that ( i clearly haven't received any phonecalls or message about the cancellation).
GP surgery review: francis-grove-surgery
Title: Serenissima
Rating: 5 out of 5
Visited: January 2024
My mark tells it all. Reception, conviviality, smiles, expertise,
no blood letting, efficiency, etc. add up to making this practice great.
GP surgery review: francis-grove-surgery
Title: Very efficient service
Rating: 5 out of 5
Visited: January 2024
Went for vaccinations.  Got an appointment for a few days later and had a seamless experience on the day.
GP surgery review: francis-grove-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2024
Re my visits to the practice nurses,I have found a professional and caring team to deal with my medical conditions.
GP surgery review: francis-grove-surgery
Title: Brilliant phlebotimist
Rating: 5 out of 5
Visited: December 2023
I was dealt with on time for my appointment despite a full waiting room. The nurse was polite, pleasant and took my blood efficiently...no bruising. She was confident,  focused and  reassuring as well as gentle and caring.
GP surgery review: francis-grove-surgery
Title: The staff go above and beyond
Rating: 5 out of 5
Visited: December 2023
My GP at Francis Grove Surgery goes well out of her way to help me. I have complex medical needs with various genetic conditions. She always responds to referrals and requests as needed. She has a really good ability to listen and respond even when the situation can be quite complex or even confusing. For the children I’ve also had Amazing service I feel the issues are responded to as quick as they can be & care is very good. NHS staff work incredibly hard,  we’re going through a period of time in history where they are not supported. They are overworked but many of them do it because they are just really decent people and that’s how I feel about this surgery my GP in particular is excellent
GP surgery review: francis-grove-surgery
Title: Worst Practice.
Rating: 1 out of 5
Visited: November 2023
Service was slow in getting back regarding prespecitions and travel vaccinations which has been over 3 weeks and still nothing.

Understand resources are stretched but priorties are not meant on key essential health priorities such as immediate perception
GP surgery review: francis-grove-surgery
Title: Good
Rating: 5 out of 5
Visited: November 2023
The doctor I saw understood my problem, paid close attention to what I described, and displayed relevant knowledge. His manner was excellent.
GP surgery review: francis-grove-surgery
Title: Stunning Service and Great Practice
Rating: 5 out of 5
Visited: July 2023
I am writing to thank Francis Grove Surgery for the recent treatment I received after an accident to my elbow.   
After the accident on Sunday morning, I had quite serious broken skin in several places which would not clot because I take blood thinning medication.  Because I have a history of cellulitis, I did not want the torn skin to become infected.   I got a face-to-face appointment by telephone with a doctor first thing on the following Monday.  The doctor immediately referred me to a nurse for an appointment that afternoon to clean and dress the wound.   The nurse was very conscientious and solicitous and cleaned and dressed my wound with special skin healing waterproof dressings.   The Nurse then made me two further nurse appointments for that week to redress the wound.   I then had two further appointments the following week until the wound was healing nicely.   The nurse also provided me with a prescription for more dressings and recommended creams to aid healing.   
All together a very thorough and professional experience which alleviated my anxiety about developing cellulitis and healed the wound.  Thank you Francis Grove Surgery.
GP surgery review: francis-grove-surgery
Title: Poor service
Rating: 1 out of 5
Visited: June 2023
Had a phone appointment for “after 5”. Someone called early afternoon. My phone was on silent. I called back, got the automated system. You’re 2nd in queue, then you’re 1st in queue. Then ringing tone. No answer, you’re first in queue, then music. After just over 22 mins hanging on, receptionist confirmed that I had an appointment but was unable to tell me who called but that they were extremely busy. It’s a partners surgery. Employ more people at busy times
GP surgery review: francis-grove-surgery
Title: Extremely difficult to get through
Rating: 2 out of 5
Visited: December 2022
It is extremely difficult to book an appointment. Lines are supposed to open at 8 am but even if you call at 8 am sharp, it’s often impossible to get through - occasionally the queue lasts very long, or the call fails or, more recently, you can’t even queue and the call ends.

Pre pandemic there was an online appointment system with 10 minute slots available. This seems to be no longer available - we are clearly post pandemic but the practice has not adjusted to this yet.

The worst part is that even when you do get an appointment it’s for a phone consultation first, the slot for which is either am or pm (pretty wide for working people). This is inefficient and risky in my view as it results in delays on getting a patient actually seen by a doctor.

I would be open to discussing this with the practice in case there are any new / improved processes I am unfamiliar with.
GP surgery review: lambton-road-medical-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: December 2023
I joined this practice in June of this year and I can honestly say that the practice is amazing.  Great doctors and friendly helpful and efficient staff.  I am so glad that myself and my husband registered here as they have been brilliant with my husband who was diagnosed with cancer in June of this year.
GP surgery review: lambton-road-medical-practice
Title: Great practice, lovely staff
Rating: 5 out of 5
Visited: November 2023
I've just moved to the area and was advised to register with Lambton Road. 
I've had contact with 3 GP's, one trainee, one ?locum and one partner/salaried GP. 
On each of the contacts I've had, I have been able to discuss my concerns, I was listened to and I've had the best treatment from any surgery I've been in before. 
The availability of appointments with any given/specific GP is fantastic. For ongoing issues I've seen the same GP a few times and for urgent on the day I've been seen within hours. The continuity is good. 
Reception staff have been good, though I do everything I can online. When I've phoned up, they've been polite, courteous and helpful.
GP surgery review: lambton-road-medical-practice
Title: Average - gone downhill
Rating: 2 out of 5
Visited: August 2023
Lambton Road used to be very good, but their patient standards have unfortunately been dropping.

Example - I recently came in for a blood test, for which I was four minutes later than the 10-minute grace period.

I was told the nurse did not want to see me anymore, and they sent me away. Of course it’s the patient’s responsibility to be on time, so I apologised. I also explained I could not find parking (I had to drive due to injury) - and ultimately parked somewhere risking a ticket.

I offered to wait longer, but still no mercy. For a blood test that takes a few minutes, I find it a bit shocking to treat patients like this.

To interpret their policy this black and white is silly. They would have been able to do another patient for a blood test in the mean time anyway - as there is always a queu and patients have to wait (no excuse for me not to be on time though).

I had to rebook. The phone wait and wait lists here are long - some of the longest I’ve experienced. Just to get a simple blood test appointment can take weeks these days.

Not ideal if a patient is trying to get their health checked, and this could have easily been avoided by being a little bit more flexible.
GP surgery review: lambton-road-medical-practice
Title: Very low standard of patient care
Rating: 2 out of 5
Visited: March 2023
It is impossible to get an appointment. It is a different locum every time. During my last visit, I asked them for a copy of my blood test results. The doctor said "here you go, knock yourself out" as they gave me the printout.
GP surgery review: lambton-road-medical-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: January 2023
Accompanied a relative to the surgery this morning, was welcomed by a wonderful receptionist who was friendly, caring and enthusiastic to help. The doctor was excellent taking time showing patience and attention to all concerns
Fantastic service (and in such difficult times) very grateful
GP surgery review: lambton-road-medical-practice
Title: Awesome Practice
Rating: 5 out of 5
Visited: October 2022
I had a cervical smear appointment Saturday 22nd October at10.15am.  It was the type of appointment I dread and put off, but the nurse practitioner was awesome! Put me completely at ease and I got my flu jab too! Thank you
GP surgery review: lambton-road-medical-practice
Title: The Best
Rating: 5 out of 5
Visited: August 2022
I am a long term patient at Lambton Road Practice and my care has consistently been excellent (Referrals, procedures, support, prescribing and general care). I can honestly say that I would not want to go to another Practice. I have been looked after so well and all staff have been gracious, kind and great listeners. 
A busy practice and yet the staff will do their utmost to see needs are met. I trust them implicitly. 
 I have a nephew moving to London next month (nearby) and have told him to register with Lambton Road. 

Thank you Lambton Road team.
GP surgery review: lambton-road-medical-practice
Title: Excellent temporary patient care
Rating: 4 out of 5
Visited: August 2022
Had to register my son as temporary patient and was really pleased with the care he received. Doctor’s call was prompt and helpful, thoroughly addressed my concerns, and provided me with the medication he needed.
GP surgery review: lambton-road-medical-practice
Title: Terrible practice no compassion
Rating: 1 out of 5
Visited: August 2022
The service and processes of getting an appointment are awful. I was in deep pain and was waiting for a very long time to speak to anyone I was on the phone from 8am to 10am and still didn't get an appointment. Was unable to book in advance. I will find a new practice -10 for this practice The team are too busy and like robots No compassion at all
GP surgery review: lambton-road-medical-practice
Title: Very disappointed
Rating: 1 out of 5
Visited: March 2022
I have been at the surgery few of times since January with my little boy and every time I have been told the same thing "he is ok" when he is coughing for 3 months and complaining of his ears.... no tratament no advice nothing.....just wait few more weeks and come back if not better. So I wait and then went back and then again  wait and go back and so on.... better travel for 30min and see a good Gp as I had been doing for years then see this surgery again.
GP surgery review: jubilee-surgery
Title: Disorganised
Rating: 1 out of 5
Visited: October 2023
I was sent a text message that I got a Drs appointment  ( that I did not make) I rang surgery to confirm and the receptionist first confirmed that appointment has been made - then on further conversation she said it was a mistake - (which I understand can happen) but the receptionist behaviour was really rude and not at all apologetic for confirming the wrong information to me - Still unsure how somebody’s appointment schedule was sent to me via text !
GP surgery review: jubilee-surgery
Title: Great Practice
Rating: 4 out of 5
Visited: January 2023
I have been with Jubilee Practice for a while now, and have always received a very good service.
I try to see the same doctor, but have found, very good service from other doctors and Locums.
GP surgery review: jubilee-surgery
Title: Excellent care received from new doctor
Rating: 4 out of 5
Visited: December 2022
Huge thanks for the care received from the new doctor on staff at Jubilee Surgery. She went above and beyond to help me, and address a long standing issue. Her understanding as well as professional approach was appreciated.
GP surgery review: jubilee-surgery
Title: Great staff
Rating: 5 out of 5
Visited: October 2022
I had an appointment today and I saw a lovely young lady who was a Physician Associate. I didn't know much about their role but she took out the time to explain who she is and what she does. She listened to all my concerns and at no point did I feel rushed. She was very thorough in her approach and answered any questions I had. She took the time to explain all the conditions I have to me - which has never been done before. I now know what medication I am taking for what reason. For the first time in quite a while I felt heard by the NHS and she was open to exploring more than one avenue with me.  She was very approachable and sweet, you can tell she has a heart of gold. I've always thought highly of this practice but thought with all the bad press going around, I should highlight some of the positives too. She was very reassuring and comprehensive in her approach. Thank you for all the help today
GP surgery review: jubilee-surgery
Title: Wonderful
Rating: 5 out of 5
Visited: July 2022
What a super friendly and accessible practice. Three different types of appointments so generally can get something to suit. Docs knowledgable
GP surgery review: richmond-lock-surgery
Title: Great caring practice
Rating: 5 out of 5
Visited: June 2023
Always a satisfactory, good experience. The Doctors are wonderful and have looked after my physical health and well-being over many years.   My MS is now in the primary progressive phase  and I feel very thankful for the Doctors, Nurses and last, but not least, the Reception team that support me.
GP surgery review: richmond-lock-surgery
Title: Great care
Rating: 5 out of 5
Visited: October 2022
I had for the first time a health MOT review done of me with a PCN (Psychological Community Nurse), which I am very impressed with.  She asked questions about my physical and mental health and social activities and medication review, even referred me for social prescribing (integrated care, which service users have wanted for years). Definitely highly recommend this service.  In fact a GP here, now retired, gave me a similar review about 9 years ago, again a first for me.  I hope that this high level of comprehensive care continues, for it will produce a healthier nation in the long run. Bless.