janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: bridge-street-surgery
Title: Fantastic all round service
Rating: 5 out of 5
Visited: December 2022
I moved to Bridge Street about 10 years ago and have had numerous interactions with the medical professionals there. I cannot praise the entire service enough from the doctors, nurses and front of house receptionists. Everyone has treated me with respect, dignity and professionalism. During lockdown when appointments were necessarily curtailed it was always possible to speak to a doctor or nurse, the receptionists were always there to sort out repeat prescriptions and the like my husband and I had no problems at all. I have without doubt the best GP I have ever had, I am only sorry I cannot name her, she is always thorough and does not rush you through an appointment I have every confidence with her care. This also applies to the other doctors in the practice and the wonderful nursing team. Thank you Bridge Street I am in safe hands.
GP surgery review: bridge-street-surgery
Title: Perfect
Rating: 5 out of 5
Visited: March 2022
Have been with the practice for nearly 9 years after moving from another area.
The Doctors nurses & other Health care professionals are amazing,not forgetting the receptionists secretaries & other admin staff.
GP surgery review: bridge-street-surgery
Title: Great Practice !
Rating: 5 out of 5
Visited: February 2022
Cannot fault this Doctors, after moving from Surrey where the Practices are awful, Bridge Street are very helpful, no issues in getting appointments, on top of tests and requests.  My mum has also joined and with ulcerated legs for the best part of 10 years, the nurses here healed them within 3 months with a
GP surgery review: campingland-surgery
Title: Good practice
Rating: 5 out of 5
Visited: January 2024
Once again Campingland surgery have come up trumps. I’ve had 2 telephone consultations and have felt happy and reassured concerned my health and the way forward with the recommended treatment. Thank you to all the staff at the surgery.
GP surgery review: campingland-surgery
Title: Terrible
Rating: 0 out of 5
Visited: May 2023
I moved to the area a year ago . I have various health conditions. I’m on biological therapy, which compromises my immunity to infections . I’ve never had a new patient check or a drugs review. Early after registration I developed a chest infection. This is the only time I’ve seen a doctor. And since then I’ve had other infections not been seen , how can they be sure of a problem over the phone ? , and I’ve had to beg for antibiotics. I know when I need them this has been the same for a number of years for me . I feel like a number not a patient. My meds are messed up , not in , or unavailable due to brexit , the wars ,and COVID apparently. My previous surgery didn’t suffer these problems though and I was always seen if not by a doctor then by a dispensing nurse practitioner. I have yearly blood tests which haven’t happened as usually I’m sent for but I’ve booked myself in instead now !! I definitely wouldn’t rate them good or recommend them to anyone sorry I speak as I find
GP surgery review: howdale-surgery
Title: Too many errors and disappointments
Rating: 1 out of 5
Visited: October 2023
Many small health problems prompted my request for a blood test. I was initially informed that  I could book one over the phone, but then told that phone booking wasn't possible and I had to see a GP.
I booked an appointment, the GP requested four tests, and I then had to book another appointment.
On 11th October four lots of blood were drawn and sent for testing.
More than a month after my initial enquiry I am informed that only one test was carried out, and no explanation given as to why the other three tests, including cancer screening, were deemed so unimportant that the GP's requests were ignored.
My experiences over the last 25yrs at Howdale have been so poor, that I rarely go and just try to self medicate using Google.
GP surgery review: howdale-surgery
Title: Great Registrar
Rating: 5 out of 5
Visited: June 2023
I had an appointment with the new Registrar this week. I was very impressed with how thorough this person was with going through all the different options that could be the source of my problem. I am very grateful for all the care and attention I received and the time spent trying to resolve my problem.
GP surgery review: howdale-surgery
Title: Really disappointed.
Rating: 1 out of 5
Visited: May 2023
Never able to get a face to face appointment with a GP. Still waiting for blood results that were taken end of April and the scheduled call is mid June for the results. My last 2 appointments with a GP where cancelled and booked in with a nurse practitioner who told me I needed to see a GP and a paramedic who was there to take the pressure off the doctors who told me I needed bloods and had to wait 5 weeks for an appointment.
I have not had a proper medication review in 18 months. 
I spent the first 30min calling constantly on redial trying to get through to be told I had to re try in the afternoon as no Dr is available now. I work it's not possible to take 1 hour out of you shift to redial over 100 times to still not get through. 
When you call not in the Dr times the ofter very rude and abrupt reception ask you your medical history resons you want an appointment, refuse to make an appointment, and say the next avaliable one was 9 weeks for a routine appointment - but you need to explain what's wrong and its not routine. So then get told to call in the Dr slots that are twice a day is the best way to get seen and that everyone gets through. It's a total vicious circle. 
It's totally frustrating, don't feel that the care is there. Poor service that needs looking at.
GP surgery review: howdale-surgery
Title: Very happy with the doctors and the office staff
Rating: 5 out of 5
Visited: May 2023
My query is not related to a particular one thing. I am a wheelchair user and it’s this that I think the Surgery should review. One disabled parking bay is not enough and what makes this worse is having a gravel surface in the car park. When I attend the surgery I rarely can access the disabled bay and so am forced to try and get across the car park on foot, using a wheelchair across gravel is very difficult even if you have someone to help you. Please could we have more disabled bays and a better surface, acceptable to wheelchair users and even non wheelchair users who have difficulty walking.
GP surgery review: howdale-surgery
Title: Poor service
Rating: 1 out of 5
Visited: December 2022
Joined the practice in march 2022, after some issues and a struggle I had to change my gp at the surgery, have since had other issues and whilst being poorly have been left without the required medication as between the doctors and pharmacy there has been no communication which has resulted in a prescription being cancelled. Unable to obtain an answer sometimes on the phone and trying to get an appointment is absolutely impossible, called on the 12th december to be told bo appointments until after xmas new year
GP surgery review: howdale-surgery
Title: Unable to get a face to face appointment
Rating: 1 out of 5
Visited: July 2022
Have not seen my GP for 18  months or more, to get a telephone appointment takes up to 3 weeks, I have multiple  myeloma and should have regular checks but these don't  happen, after blood tests are taken I phone to get results and then maybe told I need to talk to my GP, who may not be available as I have said before for upto 3 weeks, the whole situation is totally unsatisfactory.  I am disabled which is another complication.  Have rheumatic and back issues, recently asked for a GP home visit, he didn't come but sent a lady who wasn't even a GP.  Would like to change surgeries to one which is more accessible and hopefully helpful.
GP surgery review: manor-farm-medical-centre
Title: Kind professional and efficient
Rating: 5 out of 5
Visited: March 2023
I badly cut my finger on a circular saw on march 15th. I saw practice nurse on the 16th who together with doctorr treated the finger and sent me to a&e They gave me a letter. a&e at Queen Elizabeth hospital were very efficient and further treated me. Subsequently I have had my finger dressings changed by manor farm nurses. everyone I have come into contact with from reception to nurses have been caring, kind, compassionate patient and cheerful. I am a male in my late seventies. The team is very professional,  experienced and efficient. My finger is healing well. I felt relaxed and well cared for. I highly recommend this excellent medical practice.
GP surgery review: manor-farm-medical-centre
Title: Thank you so much!
Rating: 4 out of 5
Visited: October 2022
Thank you to all of the team who were involved in triaging me on Friday from the Reception staff to the doctor. Thank you so much for agreeing to see me that day and then referring me to the QE. My eye had a corneal ulcer which was infected and I dread to think what would have happened if you hadn't helped me so well.
GP surgery review: manor-farm-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: September 2022
Having visited the Doctor for a chest infection ,arrangements were made for me to have a respiratory test and a diabetic test within a couple of weeks. The staff could not have been more helpful or professional
GP surgery review: manor-farm-medical-centre
Title: A great practice
Rating: 5 out of 5
Visited: July 2022
My experiences over the last 18 months or so have been excellent in every way. Lovely,helpful receptionists, caring professional nursing staff,  who have been a tremendous support to me. Thank you!
GP surgery review: manor-farm-medical-centre
Title: Quick work…..
Rating: 4 out of 5
Visited: July 2022
Visited the surgery earlier this week complaining of severe stomach pains.  Returned the following day with faecal samples and for a blood test.  Result of samples and a prescription for antibiotics delivered inside 24 hours. Recovery now on course.
Much impressed, and relieved, by the quiet efficiency of the staff, and the speed with which they addressed my complaint.
GP surgery review: manor-farm-medical-centre
Title: Excellent care.
Rating: 5 out of 5
Visited: June 2022
It's very distressing to read so many negative comments about Manor Farm on a local chat website. My Sister and I have been patients here for 11 years and have always received excellent and caring service from many different members of the team during that time. This is particularly true of the last few years when both Covid and staff shortages have made life doubly difficult for the practice. They have dealt with it admirably, and continue to do so. It's particularly saddening and unjustified that one doctor was even described as "infamous"; when he always gave unstintingly of his time and skill. We seem to live in a very angry world these days and I  hope this review will go some way towards redressing the balance.
GP surgery review: manor-farm-medical-centre
Title: You are just a number to them.
Rating: 1 out of 5
Visited: June 2022
Been with the practice my whole life(45 years).

To them you are merely a statistic, a number, and are treated as such.

On the rare occasion I do have to go, I never see the same doctor and could not actually tell who my doctor really is.

Would not recommend.
GP surgery review: manor-farm-medical-centre
Title: Supportive medically and administratively, but...
Rating: 5 out of 5
Visited: May 2022
I read the following:
If you have been advised by the surgery that your medication review is due, please use our Medication Review form.
However, when I click on 'Medication review Form' I read:
'How embarrassing, this can not be found'.
So: how do I in fact apply for a medication review online ?
In every other respect I consider myself and my wife lucky to be patients of Manor Farm - medical treatment, administration, dispensary, are all competently and considerately and cheerfully carried out.
GP surgery review: manor-farm-medical-centre
Title: Thank You
Rating: 5 out of 5
Visited: February 2022
Every member of staff greet you presently, even on a phone call. They are patient, understanding and caring.  My husband and I have been with practice since 2011, we have always received a very good service. We take this opportunity to thank every single member of the practice for their unfailing service and dedication to my husband and I 😀
GP surgery review: plowright-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: November 2023
Having recently moved to Swaffham, our multi-generational family have had cause to use the practice nearly a dozen times for GP consultations and vaccination matters. Every, yes every,  interaction has been positive.  The staff have all been very helpful from telephone receptionist through to nurses and doctors.  I have found the ability to request a consultation using the internet very useful.  When a very speedy response via email and text offering an appointment was not picked up by me within the requested timescale, a direct telephone call was made to me to ensure my attendance.  Service of the highest class!
GP surgery review: plowright-medical-centre
Title: Great sevice
Rating: 5 out of 5
Visited: August 2023
The Swaffham practice is a relaxed and efficient service.I have never experienced the waiting room being full and the appointment system works well.
GP surgery review: plowright-medical-centre
Title: Very happy with this practice
Rating: 5 out of 5
Visited: July 2023
I was originally given an appointment which was not convenient for me but this was changed without hesitation for a more suitable date. I arrived early for my appointment but found the video being shown in the reception area both interesting and informative. I was seen on time, all my concerns were dealt with to my satisfaction and the medication prescribed was available without delay.
GP surgery review: plowright-medical-centre
Title: First class treatment
Rating: 5 out of 5
Visited: June 2023
I consulted the practice, minimal waiting time, follow up minor op very quickly conducted, efficiently and excellent aftercare
Total confidence 
Relieved and most grateful to all the staff at Plowright
GP surgery review: plowright-medical-centre
Title: was a great practice
Rating: 2 out of 5
Visited: June 2023
right i have tryed for 4 day now to speak to a doctor and i keep getting told to ring back and when i do it dont help want sort of doctors run this way atleast with my old doctor they never messed me around like this
GP surgery review: plowright-medical-centre
Title: Reception staff
Rating: 5 out of 5
Visited: April 2023
I would like to say how professional all of the reception staff at both of the Plowright medical centres are , I had a complaint about a standard NHS memory test being not in depth enough and the receptionist brought this up to the practice manager and then took the time to call me to let me know that she had done so , which is very refreshing and to be honest unexpected, so thank you very much. I have found all of the staff to be extremely good and helpful.
  I don’t feel enough positive feedback is made to staff, so if possible I would like this  email to be passed on to all of your staff .

Thank you very much 

Simon Brittan
GP surgery review: plowright-medical-centre
Title: Friendly and Helpful Practice
Rating: 5 out of 5
Visited: March 2023
I had a very bad experience with my old GP and have severe medical anxiety. The reception team at Plowrights could not be more selfless, kind and caring if they tried! They have always gone above and beyond for me and I feel very lucky to have such a welcoming team when I need help. The Doctors and Nurses have always been very kind and deal with your problems quickly. I have never felt patronised or judged and at last I feel safe. Thank you so much Plowrights
GP surgery review: plowright-medical-centre
Title: Excellent care
Rating: 5 out of 5
Visited: March 2023
Visited the surgery today and was seen and treated efficiently and sympathetically as always. I find the staff at the surgery to be professional and have every confidence in them. They do a wonderful job and would not hesitate to recommend. Thanks for all your care.
GP surgery review: plowright-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2023
I called the practice for an appointment and the receptionist was so polite and helpful.  Was given an appointment to see the doctor the following day and he was professional and very understanding of my needs.  Was quickly referred for further investigations.  I can't fault the service or care that I have received.  I feel incredibly blessed to have such caring, professional individuals who work hard to deliver such amazing care.  Thank you.
GP surgery review: plowright-medical-centre
Title: Excellent response
Rating: 5 out of 5
Visited: February 2023
New to this surgery but 10/10  for the entire ringing reception too doctor call too blood test too results , at my last surgery  i would still be waiting for a return call , residents  of swaffham you dont know how good this surgery  is compared to other places .
GP surgery review: burnham-surgery
Title: Pharmacy
Rating: 4 out of 5
Visited: March 2022
I’m registered online for my repeat prescriptions. I see that I’m given a date when I can request a repeat prescription.
One of my medications states 1 or2 puffs twice a day. Obviously if I take 4 puffs a day I will run out sooner than 2 a day, how is this allowed for on the system?
The pharmacy requires 4 days to dispense the medication, as I’m not informed when my medication goes to Thornham it might be 5 or 6 days before I can collect ( after asking Thornham if they have it). Are these dates noticed or registered on the system as again I potentially can wait longer for my medications.
The last two times I requested a repeat perscription I had run out of one of my medicine in the most recent request it will be approximately 15 days before I can collect !
When I phoned reception to ask how to register the receptionist was not clear how it’s done although it’s been on your website since the end of March and went live 1st April! Thankfully she was very helpful and sent me the links to register.
Please advise
Regards
Robert Watson
GP surgery review: grimston-medical-centre
Title: An exceptional practice
Rating: 5 out of 5
Visited: February 2023
While on holiday in Grimston I awoke one morning feeling very congested.  We thought that I may have to ask a pharmacist for a professional opinion, but my husband found the telephone number for the Grimston Medical Centre in our holiday home.  He 'phoned, and was told that I should register as a "Temporary Resident".  The form was collected, completed and returned at approximately 9.40 a.m.  To my surprise I received a telephone call at 10.10 a.m. and after discussing my symptoms I was asked to attend the centre for a face to face appointment at 10.30 a.m.  I duly attended, was seen by the doctor (I am sorry I did not make a note of her name but it was room 6), and I was told that a prescription would be issued.  I waited in the reception area, and a few minutes later the the antibiotics were delivered to me.  This is truly exceptional service - the NHS we all want!  From the staff manning the reception desk, to the GP and the pharmacist I received a very professional but friendly service; you saved my holiday.  Thank you all so much - if there was an NHS award I would nominate you!
GP surgery review: grimston-medical-centre
Title: Great
Rating: 5 out of 5
Visited: February 2023
I rang for an appt to see a doctor this morning. Got one for 10.10. Doctor was on time and very thorough. Cannot fault the practice.
GP surgery review: grimston-medical-centre
Title: Outstanding GP Practice
Rating: 5 out of 5
Visited: September 2022
The care and support I receive has been consistently outstanding in the 5 years I have been a patient. When required I have always been able to speak to and see a GP (including during the Pandemic) where all have been thorough and shown fantastic care and understanding. The same of practice nurses, receptionists and dispensary staff. I feel incredible fortunate to be a patient at this practice.
GP surgery review: heacham-group-practice
Title: Reliable and friendly service.
Rating: 5 out of 5
Visited: December 2023
Twice this week a member of my family had cause to contact the Heacham Group Practice, firstly as a not so serious condition and later in the week for a more serious, unrelated problem.  On both occasions she was seen and treated on the day of contact.  Very impressed with both medical and reception staff.
GP surgery review: heacham-group-practice
Title: Immediate response
Rating: 5 out of 5
Visited: July 2023
I was very impressed with the response an elderly and obviously distressed lady received who walked in this morning to Heacham reception at 9.00 with no appointment. As she had walked through the pouring rain and complained of serious leg pain. She was asked to take a seat and the NP would see her in about 20 minutes. In fact she was seen in less than 2 minutes.
GP surgery review: heacham-group-practice
Title: service up and beyond
Rating: 5 out of 5
Visited: April 2023
I would like to say a huge thank you to Heachem surgery for prompt and excellent consultation today for seeing me today with a worrying problem
GP surgery review: heacham-group-practice
Title: Excellent service
Rating: 5 out of 5
Visited: February 2023
Unfortunately we had to contact the surgery this morning as my husband was unwell over the weekend. We used the online form which was promptly acknowledged and very soon after we were called a and offered an appointment 45 minutes later.  We were seen by the nurse practitioner who was thorougher and informative and listened to our concerns.  A prescription was issued which I picked up later that morning.  Excellent, courteous service. Thank you.
GP surgery review: heacham-group-practice
Title: Getting back to before covid
Rating: 4 out of 5
Visited: January 2023
I've had issues with practice during past 2.5 years. I felt I wasn't being listened to. However I rang asking for a telephone consultation,  but was asked to go in. Very quickly it was decided I needed to go to a&e. As it would be quicker my husband took me. I can only thank practice nurse and Dr for their fast response.
GP surgery review: heacham-group-practice
Title: End of life referral to GP
Rating: 1 out of 5
Visited: January 2023
The Doctoe appeared unaware of the reason for the appointment , despite the fact the surgery had requested that we attend,  having received  referals by the District Nurse,the Hospice and oncology. Patient's ame shouted out by the Dr who didn't look round to see I was making my way. Name repeated grumpily. No apology for keeping us waiting. When advised what we were expecting from the appointment ( respect form, review of medication; donating the body for clinical research)  s/he began to flick through the desktop and the Consultant's letter I had provided. The whole consult was hurried. I was advised to make notes of any questions and not to interrupt or she would lose her place. Robotic response to our request the body be donated to clinical research. It was big for us but she said it happens all the time and that she had pinged her secretary to complete the form. Stated that she had kept the case under constant review which I did not believe. Looked at her watch pointedly. Finally  said she was sorry this was happening to us, but  appeared more  concerned that the wheelchair did not scratch the skirting boards. S/he offered us direct access to him/ her for the future, simply by contacting the receptionist. Tried to do this the following day- got a different Dr