janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: gough-walk-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: July 2023
Would just like to say that this practice is brilliant. 
Iv read some of the reviews and quite shocked at the amount of negativity as I have been with them for over 23 years and yes there is maybe a shortage of doctors not just here but everywhere but they have always been absolutely amazing with me. 
The receptionists are lovely never had a problem with them at all. 
I have a friends that are with other practices and they all have a problem but me nope couldn’t fault them at all. 
Dr Hussain is amazing always has been and always will along with the other doctors. 
Thank you so much for your service.
GP surgery review: gough-walk-practice
Title: Worst practice ever
Rating: 1 out of 5
Visited: July 2023
You're told to call at 8 am when you do exactly that you're number 34 in the queue, once you finally get through 1.5hrs later you get told nothing available try online when you already have at the exact time of call 8:00am and it says capacity full for the day. Doesn't make any sense when you've already seen a dr and received medicine and that dr has left a note for the follow up but still need to call at 8 or go through the online form. Dont know who the liars are drs??
GP surgery review: gough-walk-practice
Title: Hard to Book Appointments
Rating: 2 out of 5
Visited: July 2023
It’s extremely hard to book an appointment with this GP. Regardless of what time you call, the GP puts you on hold only to tell you that they have no available appointments left. This is the same issue even if you were to go to the GP surgery, with them saying that there are no appointments available anytime soon. Moreover, when they give you an appointment, it is never a face to face appointment, merely a call from a doctor, which I find to be a large issue as there are many occasions where the doctor should be seeing the patient face-to-face for a proper examination.
GP surgery review: the-chrisp-street-hth-ctr
Title: Lack of patients-centric
Rating: 1 out of 5
Visited: April 2023
I had an appointment today. I was in the empty waiting room. Patients were calling and the replies "we are fully booked today". My question is "Do they have a GP working onsite"?  Or, how many of them are working? 

All appointments are now via telephone, if someone gets lucky to get an appointment. This is not fair and correct towards patients. A GP surgery is there to provide care.

There are 4 people working at the reception. I needed to have some documents photocopied to add to my file, for my GP. I asked the receptionist. She told me she can't do it, as there are so many pages, this will take time and she can't be away from her desk (there was no one behind me). Two other ladies were just sitting and chatting when one of them could have picked the document, photocopy it.

I just went there as I rejected the previous consultation 2 - 3 years ago, due to the late arrival of the nurse who was supposed to be there, after I waited 30 mins. I reported it to my GP and he agreed to me that people have been complaining. I took the appointment this time to see whether the situation has improved. 

I don't know whether it is a training issue. However, it would help if this surgery could be assisting patients.
GP surgery review: the-chrisp-street-hth-ctr
Title: No Call
Rating: 3 out of 5
Visited: December 2022
Was supposed receive a call from a Dr  on the 7/12/2022 received a Test message from the Practice saying make sure your phone is on between 14:00-18:00 hrs. No one rang fuming.
GP surgery review: the-chrisp-street-hth-ctr
Title: Very poor Communication and Service
Rating: 2 out of 5
Visited: November 2022
The very worst communication from this practice, I completed Two on-line consultations. The first one was totally ignored, the second one was a short text message to say my medication was at my nominated Pharmacy. I asked for a phone call, not a text message, they couldn't even do that.

Rubbish, the medication that I ordered has never been sent to the nominated pharmacy. It has always been delivered by "dpd" to my work address, besides my nominated pharmacy knows nothing about the items I am now well overdue for.

If the practise has changed the way, or the place they deliver this part of my prescription to, they have not even bothered to inform me.

If my nominated pharmacy had this part of my prescription, why are they saying they know nothing about it.
GP surgery review: the-chrisp-street-hth-ctr
Title: Utterly useless service
Rating: 1 out of 5
Visited: July 2022
Completely unable to get an appointment even for a basic checkup.

Staff are utterly useless - requiring a phone consultation for a blood sugar checkup, which will always require a physical appointment just delays the process by weeks.

Outgoing phone systems don't work, multiple times they have claimed to have called me and have not received any missed calls or voicemails.
GP surgery review: the-chrisp-street-hth-ctr
Title: My View
Rating: 5 out of 5
Visited: February 2022
Yes there may be quite a few options to get through before you arrive at the one you need however I have always been able to have a callback if it is needed and if not then a phone call has been arranged for another day to speak to a doctor 

If any of my children have needed to see a doctor the same day because they are quite poorly then this has always has happened and if it's not an emergency then I been offered an appointment for an another day and this I fully understand.I cannot fault the doctors and the nurses and the receptionists.
GP surgery review: the-limehouse-practice
Title: Lightning-Fast Adjustments to My Prescription!
Rating: 5 out of 5
Visited: November 2023
As a patient, I find it incredibly helpful to be clear about the issue at hand, detailing what I've tried so far and expressing my expectations from the GP. This proactive approach not only aids in effective communication but also empowers our GPs to efficiently manage our queries.

I recently reached out to the practice regarding a prescription, and I needed a modification shortly after. Surprisingly, the practice addressed my request within a couple of hours, and I even received a prompt text notification confirming the adjustment. Remarkably efficient service!
GP surgery review: the-limehouse-practice
Title: Efficient, welcoming practice
Rating: 5 out of 5
Visited: November 2023
A super practice. Everyone from reception to GP were helpful and polite. Appointments were made promptly and kept to time. Good text and telephone interaction and a very professional team. We feel lucky to have them as our local practice.
GP surgery review: the-limehouse-practice
Title: Terrible reception staff
Rating: 2 out of 5
Visited: September 2023
After handing in a post operative referral letter from a London hospital for a gp/nurse to check and redress my surgery wound after 48-72 hrs I was told I would need to wait for a cancellation and it could be some time. What? Until the dressing moulds and festers? Eventually they sent me to a different gp surgery and gave me all my paperwork back, even though I'm registered with them so I assume they should have kept it for their records. Even though my experience with the doctors has been fine, I have no faith whatsoever in the gatekeeper reception staff. Terrible. And this is not my only bad experience. There just isn't enough room to write about the others.
GP surgery review: the-limehouse-practice
Title: Nope
Rating: 1 out of 5
Visited: February 2023
Just save yourself the trouble and don't. They don't care about the patients. I've been trying to get an urgent appointment since last week since the regular appointments are 4 weeks away, but nothing, always some excuse.
GP surgery review: the-limehouse-practice
Title: Below Average
Rating: 1 out of 5
Visited: August 2022
I had been with this Practice for over 10 years and for much of that time the service was good and early on I had a very attentive and very pro-active GP. However, she left and within the last 4 years there was a change of GP plus Covid, etc and the service levels went rather bad and stayed poor even after Covid restrictions had long lifted. Its only recently that I have moved home and GP and I have had a chance to compare service levels with a very well run GP Practice and feel obliged to post some observations. Its extremely difficult to get an appointment at Limehouse Practice and I just gave up and relied on private GP's when I needed them. Luckily now I have a great NHS GP again (different Practice) and have actually had a couple of health problems picked up by my new, very attentive, GP which Limehouse Practice seemed completely oblivious to.
GP surgery review: the-limehouse-practice
Title: Pure headache
Rating: 1 out of 5
Visited: July 2022
The GP's attitude towards his patients is exremely condescending. It is very much visible that he is only trying to avoid working. Even with severe issues he tried to avoid seeing the patient and send  to the emergency, whereas it was solved by prescribing some medication. The only way to get this GP to help you is to discuss and argue. Nothing is straight forward with this doctor. This type of practice is unacceptable and the surgery and the doctor should be reviewed.
GP surgery review: the-limehouse-practice
Title: Worse doctors
Rating: 5 out of 5
Visited: January 2022
The people that work there are rude it not a good doctors I'm moving doctors because they can't help you when need help after coming out of hospital
GP surgery review: docklands-medical-centre
Title: Horrified
Rating: 1 out of 5
Visited: January 2023
Past experience with this place made me unwilling to phone them but my sons insisted my condition required medical care so I called. As expected, was told the practice only operates online and to do a consultation online.
I am surprised this place hasn’t been closed down, it is frankly appalling. Receptionists only interested in chatting among themselves and doctors non existent.
In my opinion, this place is a well organised scam that gets away with it.
Why is it allowed to stay open and take tax payers’ money? 
In over two years I have never been allowed to see a doctor despite my age.
GP surgery review: docklands-medical-centre
Title: Worste experience with nurse
Rating: 1 out of 5
Visited: January 2023
I have been just experiencing a very bad behaviour from one of nurses at Docklands medical centre. She wouldn't listen what I was trying to explain her because my measurements were not according to her tables so she was extremely rude with me, putting me down, talking to me like I am not good enough and I am bothering her with my issue. She wasn't able to take my blood properly (this was never an issue before and all my blood samples have been always taken very quickly until I met this lady). She wouldn't explain what she was going to do, when taking blood pressure she was yelling at me because I wasn't relaxed (I was coming from work by walking so of course I needed some time to decompress) overall I really believe she shouldn't be handling patients who go there because they might have some concerns about their health and all this lady does is putting them down and not willing to help. I strongly believe if she doesn't enjoy what is she doing she should retire and give her position to somebody who would actually do this job properly.
GP surgery review: docklands-medical-centre
Title: Worst practice I have ever been to
Rating: 1 out of 5
Visited: April 2022
The customer service does not exist here, impossible to get anything done and the staff were more interested in chatting when we went in and waited almost 2 minutes to acknowledge. Not willing to help unless you use their online consult and said the earliest appointment is a wonderful 3 weeks away! This practice should not even be allowed to be part of NHS if this is how they run it! Disgusting.
GP surgery review: docklands-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: March 2022
This practice used to have emergency appointment slots for the day if you call early in the day to book, now they don't have that anymore. The soonest appointment is usually 3-4 weeks to wait. They advise you to fill eConsult form for anything urgent, for which you need to answer 30+ questions, then after 3-5 days wait you only get a response not helpful at all. Sometimes the reception answers the phone, more often they don't. This practice was helpful before COVID, but now very unhelpful. If you don't just need repeat prescription, between change to some other practice instead.
GP surgery review: docklands-medical-centre
Title: Awful awful awful practice
Rating: 1 out of 5
Visited: February 2022
It’s impossible to book an appointment with the GP even with a phone call, the first available one is like 5 weeks away! What are you supposed to do during this time? Predict the future?

Once you are seen you get a text to call them to discuss the result, however the phone line is always busy and can never get through to anybody. Absolutely disgrace!
GP surgery review: docklands-medical-centre
Title: Awful practice - no management and useless
Rating: 1 out of 5
Visited: January 2022
I have been a patient here over 10 years. 18 months ago I moved address - literally 100 yards away. Went into the surgery to update my details, filled out forms, gave proof of tenancy, and ever since then my NHS records have been messed up. My DOB on it was altered and I had to spend months trying to rectify this - the GP tried to blame me for the change - as if I have access to change records they hold (the cheek!!). I have been trying to get my NHS vaccine status for months. Every time I call they keep me on hold for at least 15 mins (even when it says I am caller number 1). When I ask for them to confirm my details they tell me that they are holding the correct details, and when I ask for more information they say I have to request it online via the patient portal -  a portal I can't get access too because my details don't match. The website does not give you any details on how to contact the practice manager - just gives the same details for the practice - a number you can't get through to, or when you do - inexperienced staff who don't have a clue. Best advice - find another practice.
GP surgery review: island-health
Title: Repeatedly good treatment
Rating: 5 out of 5
Visited: December 2023
Given the current shortage of skilled nurses and doctors, I have nothing but respect and praise for the way this practice works, and the service the doctors in particular provide. I have had to call nearly a dozen times this year and this review applies to each occasion. Yes one needs to make an econsult call pretty close to 8am, but then invariably a telephone call from a Doctor is received within a few hours, sometimes less, and always I have been happy with the recommendations and outcomes. 

So my heartfelt appreciation goes out to you all at Island Health. Thank you for all you have done for this 79 year old, not just in 2023 but over the last five years. 

I do have one pretty minor suggestion. I know this does mean more work for someone, but each review is unique and as such should get a unique response. 

Thank you again for all your hard work under extreme pressure.
GP surgery review: island-health
Title: Caring staff
Rating: 5 out of 5
Visited: December 2023
The doctors at this practice have all been consistently proactive when it comes to monitoring my sister's health, it's very reassuring
GP surgery review: island-health
Title: Fantastic Phlebotomist
Rating: 4 out of 5
Visited: October 2023
The male Phlebotomist is fantastic in the surgery. Sadly, many of his counterparts have left bruise and scars on my arm and my mother’s, however he is always very efficient and gives little to now pricking. He is exceptionally skilled and instantly knows weak veins and how to get blood samples as painless as possible.
GP surgery review: island-health
Title: Always a good service
Rating: 5 out of 5
Visited: October 2023
Although it’s sometimes difficult getting an appointment online, I always get the help I need when I go into the surgery.
GP surgery review: island-health
Title: Loosing information
Rating: 1 out of 5
Visited: September 2023
GP is extremely poor, i had to redo multiple tests due to records not displaying my appointments or my samples. Waiting time to be seen is a joke!
GP surgery review: island-health
Title: Poor service/ rude navigators
Rating: 1 out of 5
Visited: September 2023
Firstly the service of this gp is absolutely terrible, the receptionist/navigators are rude and reluctant to help. I was informed the gp could complete a ecg test and complete the required application - the forms, information and details were all sent over. After 2 months trying to book an appointment the gp supposedly cannot complete the application as they do not have the required machine or information. This was not stated by the doctor or the receptionist when I initially went to book the appointment. They made me wait for months, delayed my tfl licence and at the end I had to go private. The GPs don't look at the information provided and the staff there constantly have a arrogant attitude. It is impossible to get a face to face appointment and the online consultation is rubbish as most days they close within minutes. You have to chase up your own results and constantly call them to get things done.
GP surgery review: island-health
Title: Appointments extremely hard to get
Rating: 2 out of 5
Visited: September 2023
For the last 3 weeks I have been trying to get an appointment, I was told to try online at 8am or call in. People have work to go and cannot call in at 8am! I tried the online at 8.07am and it was already closed! It was not this bad before but this year seems just a disaster. Patients wants to see doctors not just hear excuses why we can't. Change the time of your online booking to an appropriate time to allow people to book appointments.
GP surgery review: island-health
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
The people on the phone line is the most helpful I ever spoke with, specially today (16th August 2023) the lady give me a back call a few minutes later, and she have been spoken with the doctor for my problem.
GP surgery review: island-health
Title: Urgent repeat prescription denied by doctor .
Rating: 1 out of 5
Visited: August 2023
My father had a heart attack and was atmitted to hospital. He stayed there for 10 days and a stent was fitted . On his discharge his  repeat prescription was denied by the doctor . I was told by the chemist to speak to the doctor the next day. My father is 70 years old. He is on 12  different medication , he went to bed with no medicine  today . I need to call the doctor tommrow.i even beg the chemist for medicine he refused. My father  is on repeat prescription for the last 2 years on the same medicine.after 9am it's impossible to call island health.
GP surgery review: island-health
Title: Impossible to get an appointment
Rating: 5 out of 5
Visited: August 2023
Today i am de-registering from this GP. If you are thinking of being accepted as a patient, don't even think about it. It's impossible to get an appointment. The people on the phone are gatekeepers and it's nearly impossible to speak to the doctor. I have failed dismally to even get a telephonic appointment since i joined them. I was straight up told to call 111 on two occasions now. What's the use for GP if i am told to call 111 all the time?
GP surgery review: roserton-street-surgery
Title: quite disappointing
Rating: 1 out of 5
Visited: August 2023
The GP did not comply with the right guidance to make the appointment for me to do the MRI and when I come to the hospital, they strongly refused me to do. Also, the recepitionist had the bad attitude towards to the patient and two different doctor gave two different views for my problem, so I don't know how to believe and to believe who. It's quite wasted of my time because I even request my annual leave to do the scanning and nothing to do for the day, it is totally disappointing.
GP surgery review: roserton-street-surgery
Title: Quick response and we’ll informed
Rating: 5 out of 5
Visited: August 2023
I use the online consultation facility and had a callback within 12 hours. The GP had pre-read my submission, looked through my medical history and was able to give a speedy response.
GP surgery review: roserton-street-surgery
Title: Five ⭐⭐⭐⭐⭐ GP Surgery.
Rating: 5 out of 5
Visited: June 2023
Very impressed with this Gp Surgery. Receptionists are friendly and efficient. Every time I’ve contacted them, they have picked up the phone promptly and helped with my queries efficiently.

The building is very clean. You can always see the maintenance gentleman walking around getting the place sorted. The outside door is always closed for patients to ring the bell. One of the receptionists then lets you in quickly once they confirm you’ve got an appointment. I think this is great as it avoids the place getting crowded with people who doesn’t need to be there.

The Healthcare Assistant I saw was efficient, caring and very knowledgeable.

I have not seen a Practice Nurse yet, but my regular Gp is excellent. He has always been approachable, compassionate and very holistic. Qualities highly appreciated when struggling with mental health.

Overall, a very efficient Gp Surgery that demonstrates how wonderful Nhs Primary Care can be when there’s great teamwork and management.

Keep up with the good work! 👏👏👏
GP surgery review: roserton-street-surgery
Title: Shame
Rating: 1 out of 5
Visited: September 2022
I've been with this practice for a decade and when I first joined it was very good, sadly it's just gotten worse and worse over time. When you actually speak to a doctor I've found all of them to be pretty nice and helpful, but the administrative process here is nothing short of a nightmare. Getting an appointment or even a response to an e-consult takes ages, as does getting tests booked and then receiving any results, but the most frustrating aspect of it all is that once you've finally gotten an appointment and had some tests done, if the tests are normal the practice a) doesn't tell you and b) considers the matter closed, as if just receiving the news that a couple of tests were negative means your original complaint/issue is now gone forever. This has happened to me twice in the past year, and when I raised it with the receptionist she "explained" that their policy was apparently not to notify people of negative tests (ok, sure) but also to refuse to schedule any further appointments on the issue! When asked what this meant I should do about my ongoing issue, she simply hung up on me.

Probably should avoid this practice unless you have endless reserves of patience.
GP surgery review: roserton-street-surgery
Title: Caring GP
Rating: 3 out of 5
Visited: February 2022
To the GP on duty 15-02-2022 afternoon surgery. I would like to thank him for all his effort & care he showed me.
GP surgery review: roserton-street-surgery
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
I have been with this practice for over 5 years and found here good GPs, caring,  professional staff. Getting appointments is easy, doctors are knowledgeable and ready to help. 
Great practice
GP surgery review: the-barkantine-practice
Title: Not able get the GP service when I need it
Rating: 2 out of 5
Visited: October 2023
The online consultation appointments take 3 weeks to get a date and if an inperson diagnosis is required then it take even more time.
I have been trying to consult the GP immediately as the prescribed medication isn't helping much, but it takes forever to speak to someone.
GP surgery review: the-barkantine-practice
Title: Excellent an professional support team
Rating: 5 out of 5
Visited: October 2023
My doctor surgery for 25 years the care an support is brilliant there are always many dr in the practice who are professional reception staff always friendly helpful