janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-leigh-surgery
Title: The Best
Rating: 5 out of 5
Visited: September 2023
Phone always answered. Usually same day appointments. Prescriptions ordered and available same or next day. Never had a bad experience unlike with the larger practices.
GP surgery review: the-leigh-surgery
Title: Sadly now a poor practice
Rating: 2 out of 5
Visited: March 2023
Can't believe I phoned for result of a test as I hadn't heard back. Turns out it was abnormal. Asked when they would tell me. Said if it kept recurring! Dangerous! I was shocked. Wish our old GP was still here. Used to be best practice in Southend. Under other GP surgery is empty,  you play telephone lotto with people's health to get appointment that you need urgently yet advertising for new patients! Feel lost with no confidence that I'm in safe hands at this practice anymore.
GP surgery review: the-leigh-surgery
Title: Impossible…
Rating: 3 out of 5
Visited: December 2022
It’s always impossible to get an appointment! You call at 8am and then try continuously for 30 mins (80 calls later) to be told try again another day?! Useless
GP surgery review: the-leigh-surgery
Title: Sadly not as it used to be
Rating: 3 out of 5
Visited: November 2022
What has happened to this previously fabulous surgery.  I rang today needing to speak to a Dr as I need antibiotics.  I listened to a long message telling me I would be triaged and my need assessed but when I got through I was just told there are no appointments.  Nobody asked my age, my history, anything!  I can’t speak to anyone and must take my chances in getting through at 8am.  It’s over three years since I saw a doctor.  What a difference.  I felt completely unimportant and uncared about.  This is not the service we used to have.  If I get very I’ll in the night, as could happen with my history, I shall have to join the army of people going to A&E inappropriately.
GP surgery review: the-leigh-surgery
Title: Always the best!
Rating: 5 out of 5
Visited: June 2022
Great staff, fantastic doctors, easy book appointments, the best of care, what more can one ask for?
You couldn't ask for better care, no hanging about for appointments, 
and all the time you need to deal with your problems. 
So  many grumble about GP services generally, but I couldn't find a fault no matter how hard I looked.
Thank you to all the staff at the surgery for giving us their time and such excellent care, and thanks to our brilliant doctors.
GP surgery review: the-pall-mall-surgery
Title: Prompt response to e consult
Rating: 5 out of 5
Visited: December 2023
I was getting increasing joint pain for one year and felt I needed advice and a diagnosis. I listed my problems and treatments I had tried.Within24hrs I had a phone call offering me an appointment for assessment with a musculoskeletal practitioner the same afternoon. She was very welcoming and professional and listened to me. Her questions were relevant and non judgemental. I am a 79 yr old woman.
She examined me thoroughly, but with care and sensitivity. She explained my diagnosis and treatment / exercise plan. We discussed options and I have an appointment to see her in 3 weeks.
I felt relieved, grateful and optimistic
GP surgery review: the-pall-mall-surgery
Title: Good experience
Rating: 5 out of 5
Visited: October 2023
I raised a non urgent request via the online form to request a consultation at the Pall Mall surgery at 8am in the morning and received a phone call just before 4pm the same day from the triage nurse asking if I was available for a 4:30pm appointment which luckily I was.  The surgery waiting room was almost empty when I arrived at 4:30pm, very different to pre covid I might add and after I short wait I was seen by a very helpful and polite medical practitioner.  Within minutes I was prescribed some medication so I’m very happy with the whole experience.
GP surgery review: the-pall-mall-surgery
Title: Good doctors, rubbish system.
Rating: 2 out of 5
Visited: August 2023
The system seems designed to keep patients away from doctors.  The booking system lists all the things a doctor won't see you for.  Try to make an appointment with a nurse - none available.  Visit the surgery and the waiting room is empty, go to the area waiting to see a nurse - busy.  I gave up and consulted 111, they said you should see your GP.  The staff are helpful but the system is worse than useless.
GP surgery review: the-pall-mall-surgery
Title: Very positive experience
Rating: 5 out of 5
Visited: June 2023
I saw one of the female Doctors with my daughter. The doctor was very friendly and explained everything we needed to know.
The consultation was very patient led and we came out satisfied with our experience. Thank you
GP surgery review: the-pall-mall-surgery
Title: Amazing doctors
Rating: 5 out of 5
Visited: June 2023
You genuinely couldn’t ask for more from your doctors. From the care navigators to the doctors and nurses. Every time I go into the practice for me or for my children I am met with kind, caring and thorough professionals. Especially with the children I feel they are such a heart warming appointments. They make me and the kids feel so at ease and cover everything possible to make sure the children are getting what they need. I can’t believe some of the reviews that have been left for this practice. I would very happily recommend this GP to anyone with confidence.
GP surgery review: the-pall-mall-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: June 2023
I can't fault the supportive and friendly doctors. The knowledgeable nurses who are equally as friendly. The care navigators who worked so hard.
GP surgery review: the-pall-mall-surgery
Title: Unhelpful reception
Rating: 2 out of 5
Visited: April 2023
Supposedly care navigators, unhelpful and rude. Missing allergy tests for daughter, care navigator was dismissive and unhelpful, repeatedly saying nit in notes. Asked if doctor could be spoken too as tests were due weeks ago, was told no go and fill in an e consult form... back to square one for us. Very frustrated and upset as felt completely fobbed off. My feedback would be try to see the bigger picture and what is going on for people that use your service. A simple note to the doctor asking if it has been missed off notes would have sufficed. Thank you for ensuring that more stress added to our week and a longer wait to find answers, whilst we are already struggling!
GP surgery review: the-pall-mall-surgery
Title: What happened to our doctors?
Rating: 1 out of 5
Visited: April 2023
As a family we have been with this practice for 30years. Today my husband tried to make an appointment by phone because it was urgent to be told after a 30minute wait to go on line. We have now resorted to 111and hopefully will be seen at the hospital. As a family we are so frustrated at this new practice. It has become increasingly difficult to see a doctor and in the end you give up trying.
GP surgery review: the-pall-mall-surgery
Title: Disregard to Safety of Patients
Rating: 2 out of 5
Visited: October 2022
My wife took an 90 year old relative for his Covid vaccine. The doctors surgery would have been aware of my father’s medical history which includes being treated for a life limiting illness amongst other medical conditions.
My wife and father were shocked to find on arrival that there was a queue both ways on the stairs from reception to the first floor.l that barely moved. People were packed like sardines, many without masks including a staff member that was trying to squeeze between the up and down queues. When my wife said to the member of staff “This is ridiculous” she answered “It is isn’t it!”
Bearing in mind this a medical setting and clearly the current cohort of people receiving boosters are the more vulnerable group in society the conditions in my view bordered on pure negligence and should have been better managed.
GP surgery review: the-pall-mall-surgery
Title: E Consult is awful
Rating: 2 out of 5
Visited: September 2022
I set my alarm for 6.30 this morning on a day when I had no plans in case I would be called at some point (I cannot answer my phone if I’m at work or volunteering at the hospital). I started filling in an E consult form at 06.40 and finished at 07.23. I’m reasonably computer literate. I was sent a text with an appointment for next week which is fine. The second part of my query was not addressed so am in limbo re a medication issue. Sometimes it can be more difficult to write what can be more easily expressed verbally. 
The whole process has become laborious, bereft of any kind of choice, with an uncertain outcome. The doctors, nurses and admin staff are great but I dread needing to contact the surgery.
GP surgery review: dr-deshpande-am-practice
Title: Receptionists are absolutely rude!!
Rating: 3 out of 5
Visited: June 2022
The doctors are phenomenal, one in particular. However the receptionists are so rude! Speaking to people like absolute rubbish and belittling them. A lot of complaints about the one person but yet, they don’t change and are still thinking they own the world. The receptionists are the only thing letting this practice down and the sooner they’re replaced, the better! God forbid she speaks to her family like she speaks to the public.
GP surgery review: dr-deshpande-am-practice
Title: Best drs.
Rating: 4 out of 5
Visited: May 2022
The surgery is far from perfect, reception staff sometimes curt but the Drs are the best I have had for many years.  Before reordering prescriptions online I was asked to go in to collect my prescription, a  train journey was necessary and when I arrived I was handed the prescription and asked to place it in a box on the wall opposite for the GP to sign, this was about four paces from the reception desk. I was speechless!!  Such a shame that so many surgeries are fronted by so many staff like this.
GP surgery review: dr-deshpande-am-practice
Title: Yes but depends on the staff at the front desk
Rating: 4 out of 5
Visited: March 2022
Most of the staff at the front reception desk are understanding and very good, but some have no idea have to deal with the patients/public, we know that’s it’s we very demanding job etc,
But most often you are dealing with some very I’ll patients.
GP surgery review: hassengate-medical-centre
Title: Poor
Rating: 2 out of 5
Visited: November 2023
Had blood test this November.then got a tex asking me to book a telephone conversation have tried to book .but was told there is 4 week waiting list.
GP surgery review: hassengate-medical-centre
Title: Caring practice
Rating: 5 out of 5
Visited: November 2022
My mother in law was looked after with a removal of a lesion from her hand  by a lady doctor at this sugery ,who went above and beyond with her care. And showed genuine interest and   was proactive in her recovery.
Well done and thank you for caring.
GP surgery review: hassengate-medical-centre
Title: Never get an Appointment
Rating: 2 out of 5
Visited: November 2022
Appointments are never available I’ve had to use minor injury or A and E which I really don’t like doing. Very disappointed when ringing up with a chest infection where I had been Wheezing only to be told no appointments. This leaves me feeling that patients health no longer matters to them.
GP surgery review: hassengate-medical-centre
Title: Amazing Caring Service
Rating: 5 out of 5
Visited: October 2022
Just took my elderly disabled Dad for his flu jab! 
They could see he was struggling to get out of the car and so the nurse came to him and did the injection while he was in the car. 
Amazing. Thanks.
GP surgery review: hassengate-medical-centre
Title: Amazing service
Rating: 5 out of 5
Visited: September 2022
My husband has been through six months with a difficult and complex illness.  During this time I have always managed to get appointments, sometimes at short notice, sometimes using the app.  The Doctor has at all times been helpful, professional, diligent and thorough.  Thank you.
GP surgery review: hassengate-medical-centre
Title: Very Good Practice
Rating: 5 out of 5
Visited: June 2022
I had a health check this morning. The Nursing Assistant was extremely polite, friendly and very knowledgeable. I had been dreading this visit, but she put me so much at ease. All too easy for people to complain, but Hassengate is and always has been a very good practice. Thank you.
GP surgery review: hassengate-medical-centre
Title: Resolved issue
Rating: 4 out of 5
Visited: April 2022
Recently joined this surgery, I booked 2 appointments and there was a slight miss communication which lead to me attending on the wrong date/time. I spoke to the practice manager who was very helpful to review the call and understand miss communication and resolve the issue, he was able to book another appointment at a convenient time. The receptionist who I booked the appointments with was very friendly and helpful. My first experience at the surgery started badly, but after help from the practice manager all was resolved very quickly and it improved my experience tremendously. Thank you
GP surgery review: hassengate-medical-centre
Title: Can’t fault treatment received at practice
Rating: 5 out of 5
Visited: March 2022
I have had frequent appts at the practice in the last few months. I have found all the staff very helpful and the doctors have been very caring and explained very clearly when I’ve needed it. I have seen how busy the receptionists are and also seen people being rude at times. I think that they are working under difficult times. Our surgery opened all through the pandemic. They all have my admiration for all they have done.As for taking on lots of new patients , I don’t think that the surgery gets a choice. All I can say is Thankyou.
GP surgery review: hassengate-medical-centre
Title: I’d recommend Hassengate.
Rating: 5 out of 5
Visited: February 2022
I’ve recently had cause to visit Hassengate, I cannot complain of my treatment at all, ok you have to wait to get through to reception, but isn’t any Dr’s like that nowadays. I’d recommend Hassengate any day of week.
GP surgery review: hassengate-medical-centre
Title: Appointment fiasco
Rating: 2 out of 5
Visited: January 2022
They have the most backward system where you can only book on the day for just a call back let alone a visit. Someone please explain when in half an hour waiting I only went from No 19 in the que to No 17 - so for 2 receptionists that equates to 2 calls an hour. System CLEARLY does not work & needs looking into
GP surgery review: horndon-on-the-hill-surgery
Title: Great Service
Rating: 5 out of 5
Visited: July 2023
The GP saw on Wednesday this week was fabulous- she was thorough and caring- so good to have a doctor give the time to listen, care and act. Thank you
GP surgery review: orsett-surgery
Title: Awful
Rating: 1 out of 5
Visited: July 2023
I placed a call at 16.35 was number 9 in queue, 2 hrs later still in queue. Phone dropped line.  Placed a 2nd call at 18.27 still within surgery hours, joined at number 4 in queue.  Just sat in queue for a further 2 hrs.  Pretty sure they just went home and left me there. Fortunately my minutes were free.

I’ve been at this surgery since birth (50+ years) over the past 5 years levels of service have drastically dropped.
GP surgery review: orsett-surgery
Title: Very poor
Rating: 1 out of 5
Visited: July 2023
I checked with website first.  Reception open at 8am. But at 8.15 it was still on the automated system.
GP surgery review: orsett-surgery
Title: Awful practice with no communication
Rating: 1 out of 5
Visited: April 2023
After raising an issue with the practice manager I was told that she would investigate and return to me by 19th of April. After setting the deadline herself i am still yet to hear a thing from her, unwilling take a call either. Very very poor and disappointing service.
GP surgery review: orsett-surgery
Title: Terrible communication and attitude
Rating: 2 out of 5
Visited: March 2023
Had a nurse appointment on the 9th of March at 1pm, turned up and checked in. Sat and waited for 25 minutes only to be told that there was no nurse. No apology and no remorse was shown. How and why this type of behaviour and 'professionalism' should be accepted is absolutely beyond me. Such a disappointment...
GP surgery review: orsett-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: July 2022
I have not been with this practice all that long, but I can honestly say this is probably the best one I have ever been with, every member of staff that I have come into contact with, whether on the phone or face to face has been polite, professional and very friendly, they always listen and where they can do go out of their way to help. I have complete faith in this practice - thank you
GP surgery review: orsett-surgery
Title: Awful service
Rating: 1 out of 5
Visited: March 2022
Lost all of my me and my partners fertility results pushing our process back several months. When asked to complain was advised we would be struck from the surgery.
GP surgery review: commonwealth-health-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The nurse was very easy to talk to and explained everything very well. She helped me understand the treatment plan and made a follow up appointment with me whilst I was there
GP surgery review: commonwealth-health-centre
Title: My experience
Rating: 2 out of 5
Visited: January 2024
Prescription issues. I had put my request in very early, it wasnt put through and was made to feel like I was the one to blame.
GP surgery review: commonwealth-health-centre
Title: My experience
Rating: 2 out of 5
Visited: January 2024
I had a text message asking me to book a telephone appointment to discuss the results of my Diabetic blood test. I aced the surgery to do just that but I was told I should it be calling on the phone to do so but stead I should use the electronic        e-consult booking service. However the receptionist told me she would book the appointment for me. I was told to expect a call on Thursday. That did not happen. I did not get a call either today, Friday. You now have the cheek to thank me for using the e-consult service which I didn’t and further more ask me how I found my experience with you. It would be prudent if you o find out if you had held up your end of the bargain don’t you think before. As patients all we ask is that you give us the service we require to manage our health issues. We do NOT need to be asked to use IT to make contact. C’mon, you as a surgery used to be better than that.
GP surgery review: commonwealth-health-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Wow the doctor really helped me after being abandoned by the dentist and I took myself to hospital loads of new meds and a drip and morphine was given still in a lot of pain but it really helped
GP surgery review: commonwealth-health-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
My GP made sure I was familiar with my treatment plan, had time to talk and made sure I felt contacting them should issues arise.
GP surgery review: commonwealth-health-centre
Title: My experience
Rating: 2 out of 5
Visited: January 2024
Why give appointment times and leave me sitting there 40 mins late i geuss this is giving a poor service  as above
GP surgery review: commonwealth-health-centre
Title: My experience
Rating: 5 out of 5
Visited: December 2023
The receptionists are the true definition of very good receptionists. Joy to go in there as they are always welcoming with smiles and always willing to help
GP surgery review: commonwealth-health-centre
Title: My experience
Rating: 5 out of 5
Visited: December 2023
The doctor who we see was fabulous and understood my son is on the spectrum and struggles to articulate what is happening. The healthcare professional is a credit to the surgery.
GP surgery review: commonwealth-health-centre
Title: My experience
Rating: 3 out of 5
Visited: December 2023
Always the same YOU make the appointments and never keep to them when you do get to see the doctor after being anything up to 30 minutes late your only given 6 minutes to sort out what is wrong and god forbid asking about something else
GP surgery review: commonwealth-health-centre
Title: My experience
Rating: 5 out of 5
Visited: December 2023
Great service 
Easy to talk to 
Very thorough with my medical conditions 
Gave great advice  on improving health
GP surgery review: medic-house
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The welcoming was warmly and the way they respond to my immediate attention of my chronic medication
GP surgery review: medic-house
Title: My experience
Rating: 5 out of 5
Visited: January 2024
How quickly my online consultation was dealt with, and how quick an appointment was given. The GP and Receptionist were very helpful.
GP surgery review: medic-house
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The appointment at Medic house
Was for 12.25 On the 11 01 2024
With the ,practice nurse
For a. Blood pressure chrck
All carried out in a professional
Manner
GP surgery review: medic-house
Title: My experience
Rating: 3 out of 5
Visited: January 2024
Can’t get appointment when you phone and you can’t book to see a doctor when it suits us cos iam working, you can only phone at 8clock in the morning
GP surgery review: medic-house
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Friendly receptionist, appointment on time and diabetic foot nurse was caring and compassionate. Gave great advice and forward care plan.
GP surgery review: medic-house
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The person gave clear reasons and instructions about my illness what I should and shouldn’t be doing. 
Down side the phone call was an hour late.
GP surgery review: medic-house
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Friendliness of receptionist and respect from physiotherapist.  He gave me time to explain my problems, asked relevant questions and took time to explain his recommendations and his thoughts on the cause of pain. I felt much relieved after the consultation.   Unfortunately i was instructed to contact Basildon hospital XRay to make an appointment....i have so far spent  4 x 1/2 hour tries to get someone to answe the hospital phone to no avail....nobody is answering...i will keep trying.
GP surgery review: medic-house
Title: My experience
Rating: 1 out of 5
Visited: January 2024
Went for an ECG at the medic house and the machine did not work which happens. Problem is this was some time a?o and no one as got back to me regards to where me go from here.
GP surgery review: medic-house
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Quick appointment Dr so nice and genuine listening to my problems explained everything he was doing sent prescription to chemist
GP surgery review: medic-house
Title: My experience
Rating: 1 out of 5
Visited: December 2023
Never called back even after I called back and got told she was putting in a request for rake doctor
To call me back but he never did it’s been 4 days
GP surgery review: sai-medical-centre
Title: Can’t get a appointment
Rating: 1 out of 5
Visited: October 2022
This morning I turned up at 8am to run in and make a appointment I was turned away due to them taking phone call appointments. Iv never known them to take walk in appointments at 9am but the doctor opens at 8am. There is no information online or at the Surgery stating this. They have always been a good Doctors but recently have gone downhill.
GP surgery review: sai-medical-centre
Title: Best practice
Rating: 4 out of 5
Visited: June 2022
I'm patient of this surgery for a very long time I have found now staff very helpful and tries to manage to give appointments with drs if they can I would highly recommend this surgery for best drs nurse and staff yes there is times when its difficult to get appointments and hang on to phone for appointments for very long times.
 I find personally when I see drs I come out Happy because they listen to you and pay attention what you saying.im only saying with my personal experience.