janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: minster-medical-practice
Title: Terrible service
Rating: 2 out of 5
Visited: January 2023
During COVID they switched the the AskMyGP service which I fully understand, the problem is they are still using it and its near impossible to get an appointment since they only enable the system at set times, and then only until they're too busy and turn it off (which seems to be random).

So it can take days of trying at different times throughout the day before you finally login when their service is enabled and you can submit a "ticket".

They don't seem to understand that people are at work and can't sit at a computer constantly checking a website?

Speaking to others who's doctors also use the AskMyGP service, it seems its their choice to do it that way, as other doctors let patients submit requests 24x7 and simply say that it will take a few days to get a response, which is fine.

So terrible service given it seems they're the ones choosing to make it difficult for patients and no doubt patting themselves on the back because they think they're responsive and solving their tickets quickly...when in reality there will be hundreds of people waiting.
GP surgery review: nettleham-medical-practice
Title: Disappointed new patient
Rating: 1 out of 5
Visited: January 2024
Ask my Gp system is a poor system , I feel like I'm having to fight for an appointment every time I want one . As a social care shift  worker who has a limited window each day to get in for an appointment it's an horrendous system.  I am used to calling in first thing at 8am and getting the gp of my choice , with multiple health conditions consistency is key . Wish I could change surgery but all seem to stick to strict boundaries. My most recent response was you need to go to utc !! Again not realistic to waste my working day
GP surgery review: nettleham-medical-practice
Title: Failing service
Rating: 1 out of 5
Visited: July 2023
I waited three weeks for an urgent appointment and then on the morning of the appointment the phone rang, my appointment cancelled. The next available appointment is another three weeks time.  I will have to delay my holiday in order to take the appointment. If not, another week of waiting.
GP surgery review: nettleham-medical-practice
Title: this practise is failing patients
Rating: 1 out of 5
Visited: June 2023
used ask my gp in Jan for reoccuring problem - phoned in late feb to find they had missed giving me an appointment. GP fine issue cleared then reoccured was seen in May tablets prescribed disagreed with me. Phone to ask what i needed to do was on phone for over and hour started at position 9 and when got to 1  phone rang and rang and rang 30 mins it rang for. I was driving to surgery as ASk my GP was closed . Phone was answered whilst i was deriving pulled over and returned home by time i got home new meds prescrbed. Today is terrible pain with meds Ask my GP closed phone line as busy as and I can get any help resorted to sending a message via facebook. I get that all the appointments have gone i just want advice on what to do re meds as they are making me sick
GP surgery review: nettleham-medical-practice
Title: Standard of Care
Rating: 1 out of 5
Visited: April 2023
Why is this practice accepting new patients' when they cannot manage their existing workload? I have waited over 6 weeks for a GP appointment and was only able to request an appointment via an email system (AskMyGP) The nominating of a GP to a patient is regrettable as my nominated GP wouldn't know me if I met him in the street. Doctors continue to encourage us to report early issues as the probable outcome is generally much better, and indeed hospital are duty bound to see patients' with suspected cancer in 2 weeks. In this practice I can't see a GP for over 6 weeks, how does that work? When they have too many requests they just shut down the AskMyGP. i.e. email system. This standard of care is putting patients' at risk and it is sad to see how the NHS primary care has diminished over the years. The days of having a family Doctor who knows your medical conditions are long gone.
GP surgery review: nettleham-medical-practice
Title: Medical attention was Brilliant
Rating: 5 out of 5
Visited: February 2023
I reported to the doctors my persistent cough and was examined by the Nurse Practitioner and felt further examination was needed and put me on a fast track system.I am very grateful for the nurse practitioner going that one step further she was brilliant and also the medical staff at Lincoln County Hospital who were very caring and professional.Thank you.
GP surgery review: nettleham-medical-practice
Title: What on earth is going on at the moment
Rating: 3 out of 5
Visited: January 2023
As prr the title. Very limited hours askmygp is open, nigh on impossible to get through on the phone, can be No1 in the queue for 5 mins then get hung up on. Cherry surgery is barely utilised.
Normally the service is top notch and lve always thought it was brilliant, the last month however has been dire unfortunately.
People want/need to know the reason so they can understand why it is happening which makes people a lot more tolerant.
Put a notice on the website, if docs have left or whatever the reason just say as social media is going bonkers about it now.
I do apologise as l know how hard the guys work and its not their fault.
GP surgery review: nettleham-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2023
Recently needed help for my son and was given first class, prompt service. Got an appointment later the same day and saw a lovely new GP who showed genuine concern and went out of her way to do everything she could for us. I have been with this surgery for 20 years and have always found it excellent.
GP surgery review: nettleham-medical-practice
Title: Awful Practice
Rating: 1 out of 5
Visited: September 2022
Awful GP practice. Don’t bother. No contact if your appointment is cancelled, they let you drive and sit in the waiting room before telling you. Admin are determining whether you’re ill enough to be seen by the doctors. When you see one of the non regulars your care is too much for them. Pharmacy are much better! And if you do phone the surgery you’re waiting for 30 minutes before you’re connected. And when you put in an askmygp request it’s ignored for 3 weeks.
GP surgery review: nettleham-medical-practice
Title: Frustrating service
Rating: 1 out of 5
Visited: August 2022
Recently, I have used askmygp to contact the surgery for help/advice and booking appointments and I always ask for evening or Friday afternoon appointments as I do not get paid for medical appointments where I work and it seems to be a constant battle to try and get appointments outside office hours, I was give an appointment to see the physio on 15th September at 11.40hrs without the surgery contacting me to discuss a convenient time and I had ring up and wait for almost 20 mins to speak to reception. This is not an isolated incident as my wife also has similar struggles and we are now thinking of changing practice because of these frustrations.
GP surgery review: nettleham-medical-practice
Title: Fantastic service
Rating: 5 out of 5
Visited: June 2022
I visited the practice on 2 occasions today. I want to give recognition to the staff at this practice who each demonstrated care and dedication towards me. 
The receptionist ladies were great and very helpful.
The locum Dr today took time to discuss my health concerns and carry out an examination and it didn't feel rushed and was very person centred care. 
The nurse I visited in the afternoon was also very lovely and again demonstrated excellent care after I was very anxious over a procedure. Her dedication and time meant it was one of the least painful procedures I've ever had.
I want to express my gratitude to the staff as I know too well people are quick to register a complaint but don't share positive feedback. 
Well done Nettleham surgery!
GP surgery review: the-ingham-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: November 2022
Everyone always friendly and thorough, explain well and offer a variety of different services, ie, minor surgery.
Dr S should be very proud of the excellent practice he has built up and maintained.
GP surgery review: welton-family-health-centre
Title: Trying to see my local GP for a check up
Rating: 2 out of 5
Visited: January 2024
Similar to other feedback I'm afraid.
Ask My GP system overloaded. No appointments available so call back followed, offered an appointment in Gainsborough??? Practice appeared to be almost empty when I went in initially.  Had to use out of hours hospital to get seen in a timely manner.
GP surgery review: welton-family-health-centre
Title: Unable  to book appointment
Rating: 1 out of 5
Visited: January 2024
I dutifully waited until 8am to log onto the system to book a medication review. I was part way through typing my request when the system timed out.
At 8:01am, AskMyGP went off line and was no longer available to book appointments! 
Incredible! 
How are we supposed to manage our health conditions if we cannot reliably access health professionals?
GP surgery review: welton-family-health-centre
Title: Great service!
Rating: 5 out of 5
Visited: December 2023
Having had some symptoms for the past few days I suddenly had a panic about if I needed to be checked out before the surgery closed for 4 days over Christmas. I called the surgery at 4.30pm and spoke to the receptionist who said she would pass onto the doctors. At 6pm I had a call from the doctor to call things through and asked me to pop into the surgery for a check. You hear a lot about the waiting times for the NHS but I think that was excellent service to get seen so quickly especially in the busy lead up to closing for Christmas. Reception staff friendly and doctor patient and reassuring. Thank you!
GP surgery review: welton-family-health-centre
Title: Good Practice
Rating: 5 out of 5
Visited: December 2023
Good staff and very helpful right through from the dispensary to the doctors. Ask my gp always useful too although busy.
GP surgery review: welton-family-health-centre
Title: Excellent all round service.
Rating: 5 out of 5
Visited: March 2023
I have contacted and visited the practice several times as a new patient. I have spoken with reception and nursing staff and seen one GP. I have been treated with care and empathy. All of the staff I have spoken with are professional and helpful. I received a call from one of the doctors within hours of speaking with reception staff. I was also booked for a face to face consultation with a doctor straight after seeing the nurse. The doctor I saw was kind, caring and efficient, totally professional and she put my mind at ease. I was exceptionally pleased with the excellent service that I received.
GP surgery review: welton-family-health-centre
Title: Quick, caring and effective
Rating: 5 out of 5
Visited: July 2022
Having been advised by 111 to see my GP in 'the next few days', I telephoned the surgery with no great expectations given recent national media reports about long waiting times. I spoke with a caring and understanding staff member who registered me for a call back within 24 hours. I received a call from one of the doctors first thing the next day and, after a comprehensive discussion, I was booked for a face to face consultation the same day!
The doctor was kind, caring and efficient, putting my mind at ease after a gentle examination and I was very pleased with the service I received from Welton surgery. Well done all!
GP surgery review: welton-family-health-centre
Title: Going the extra mile
Rating: 5 out of 5
Visited: January 2022
My consultant urologist had said he would ask the GP practice to prescribe antibiotics for severe bladder problems I had been experiencing.  The letter from him to the GP had been delayed so I phoned the practice late in the day to explain the problem.  A combination of the surgery receptionist, the pharmacist and the on call GP worked together with me and my consultant's secretary to ensure I was able to obtain the antibiotics just before the surgery closed for the evening.  Knowing how busy they were on this Friday late afternoon, I was so grateful that they were able to deal with my demands so effectively.
GP surgery review: willingham-by-stow-surgery
Title: All you need for your day to day medical needs
Rating: 5 out of 5
Visited: March 2022
A wonderfully friendly practice that deals with its patients with care and professionalism. My family have attended this practice with a wide range of ailments from ill mental health to saving my baby’s life. The staff here endeavour to see you as an individual and actually take the time to listen to your concerns. Having a dispensary on site is a fabulous asset to the practice. The dispensary team are quick and smiley. In fact all of the staff are wonderful, kind and caring. They’ve dealt with the most difficult of times through covid and not one of them has ever faltered in their positive manner to their work. A privilege to be so lucky to have this surgery virtually on my doorstep. 
A great team, a great practice.
GP surgery review: billinghay-medical-practice
Title: New Patient Experience
Rating: 4 out of 5
Visited: March 2023
I am a new patient to the practice & so far my experience with the reception team has been nothing but positive. They are always friendly & accommodating & willing to answer any queries you may have. Unfortunately, my limited experience of the dispensary has not been so positive. From the sign on the door telling you to go home if you don’t have a medication query to abruptness bordering on rudeness when I phoned in & an inability or unwillingness to answer a straightforward question, I was disappointed with this.
GP surgery review: billinghay-medical-practice
Title: A satisfied patient
Rating: 5 out of 5
Visited: March 2022
I recently transferred to this practice after receiving very poor care at my previous practice and I wish that I had done it a long time ago as they have been fantastic in quickly and efficiently dealing with my issues.
I received confirmation of my hospital referrals within a week of asking and have experienced courteous and efficient service all the way through.
Not once have I been made to feel like an inconvenience, (unlike my previous practice), and for the first time in 2 years I actually feel like my health care needs are being met.
Thank you.
GP surgery review: caythorpe-&-ancaster-medical-practice
Title: Responsive and kind
Rating: 5 out of 5
Visited: October 2022
After 5 days and Pharmacist remedial ideas working for one thing but not another, used Ask my GP and sought help. Seen within hours and diagnosis did require GP help. GP fantastic, kind, engaging amd reassuring as was the Pharmacist at the practice who took the trouble to come put and alert me about my prescription because temporarily deaf in one ear. Smashing, really well run practice with lovely clinicians.
GP surgery review: millview-medical-centre
Title: Ask My GP not fit for purpose
Rating: 2 out of 5
Visited: November 2023
What a shocking system, my wife needs an extension to her self certification as she has an issue that prevents her attending work, If you don’t log on at 7am and manage to beat the queue the system displays a message indicating it has reached capacity. We opted to phone the surgery who wouldn’t assist us, they just referred us to ask my GP. 
What an absolutely shocking service that isn’t fit for purpose. As for the receptionist, its become the norm for them to become unhelpful and rude.
GP surgery review: millview-medical-centre
Title: Refreshingly good service
Rating: 4 out of 5
Visited: May 2023
I have an acute infection. I contacted the surgery via AskMyGP this morning at seven o'clock. I saw a doctor at nine thirty-five and collected antibiotics from their dispensary before ten am. Faultless service - thankyou.
GP surgery review: millview-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: April 2023
Recently got diagnosed with an illness after being unwell for some months and I cannot praise the staff at Millview highly enough. Diagnosis and treatment was very quick, questions are always answered and often backed up by another phone call or email. Staff have very much made me feel that they care about me and nothing is too much trouble for them. I'm so pleased I am with this practice. Thank you to everyone who works there!
GP surgery review: millview-medical-centre
Title: Great practice but now very difficult to get an appointment
Rating: 3 out of 5
Visited: June 2022
Staff are generally very good but with appointments stated as now only via MyGP unless an emergency, it is entirely possible (I've just done it) to try for an appointment via MyGP without success (all slot filled, no more capacity) for over 2 months or more.
They also state to contact the Practice Manager if any complaints but give no way to do so, other than an indicator that reception staff (which you are encouraged not to attend unless absolutely needed) have more written info...not brilliant overall.
GP surgery review: millview-medical-centre
Title: Fantastic medical centre
Rating: 5 out of 5
Visited: March 2022
Once again today I've received great service:  friendly staff, quick appointment and a genuine feeling that they care. Thank you so much.
GP surgery review: ruskington-surgery
Title: Disappointing service
Rating: 2 out of 5
Visited: September 2023
Asked for medical letter to produce to the council…was charged £33 for this service and then told after repeated requests that it would take up to 8 weeks to produce the letter….irrespective of the urgency to get the letter to the council…
GP surgery review: ruskington-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
A lot of people slate Ruskington medical practice. They have and are being absolutely amazing with me at the moment. Cannot praise them enough.
GP surgery review: ruskington-surgery
Title: Always good service
Rating: 5 out of 5
Visited: August 2023
Although the Askmygp service may seem a bind, you always manage to speak to a clinician the same day. It may not necessarily be the person you want to speak to but help is there
GP surgery review: ruskington-surgery
Title: Excellent practitioners
Rating: 5 out of 5
Visited: August 2023
I took my 3 year old for his pre-school immunisations, having recently moved to the village.
Wow! The nurse was exceptional. I’ve never had an experience like it. Thank you!
GP surgery review: ruskington-surgery
Title: Receptionist refused to make an appointment
Rating: 1 out of 5
Visited: April 2023
I called to schedule an appointment for abdominal pain that I've had for over a week and the receptionist kept referring me to the online askmygp and refusing to do anything else. What's worse is that apparently you can only submit for appointments after GP hours, so I have to wait until 6pm to request an appointment and hope that they get back to me. This doesn't seem to be the best way to take care of patients...
GP surgery review: ruskington-surgery
Title: Very good Practice
Rating: 5 out of 5
Visited: February 2023
Staff and Doctors excellent in all aspects of help and treatment. They are doing there very best under difficult circumstances.
GP surgery review: sleaford-medical-group
Title: Short notice visit
Rating: 5 out of 5
Visited: October 2023
Had to get a checkup of an illness. Was able to walk in and get an appointment and be seen on the same day.  Receptionist and medical staff were very helpfull and supportive
GP surgery review: sleaford-medical-group
Title: Urgent treatment centre
Rating: 5 out of 5
Visited: October 2023
Used this facility on Saturday and was really impressed. The receptionist was so friendly and welcoming and the doctor I saw was great. Wouldn’t hesitate to either use or recommend this facility.
Thank you!
GP surgery review: sleaford-medical-group
Title: Askmygp
Rating: 2 out of 5
Visited: September 2023
I'm Trying to understand the purpose of Askmygp as far as I can see it's a complete waste of time it must be the last dozen or so times I've tried to use it and you guessed it...it wasn't online in my opinion it should be scrapped...
GP surgery review: sleaford-medical-group
Title: Rude practice
Rating: 2 out of 5
Visited: August 2023
I have had physio treatment for my jaw in the past at this practice and I found my self in pain again for a similar reason in my jaw. When I phoned the practice I was told they could not help me even after I explained to them I was in excruciating pain and could barely open my mouth to eat, I was told by the receptionist that they were an ex-dental nurse and "they knew what they were talking about" I explained I had, had previous care for the same issue at the practice and they continued to decline treatment of any kind and proceeded to end the call.
GP surgery review: sleaford-medical-group
Title: Excellent physio team
Rating: 5 out of 5
Visited: May 2023
My post accident treatment for whiplash neck and lower back by the physio team has been brilliant... best physio I have had in over 55 years.... very professional. polite friendly guys.... Many thanks to you all.
GP surgery review: sleaford-medical-group
Title: First class physio sessions
Rating: 5 out of 5
Visited: May 2023
The hands on treatment I recently received for post accident whiplash to my neck and lower back was first class by the physio lads who were very polite, caring and helped tremendously towards my recovery and reduction in pain... Thankyou
GP surgery review: sleaford-medical-group
Title: Awful service.
Rating: 1 out of 5
Visited: December 2022
I was trying to make an appointment online from 745 as that is when you can make online go requests as they won't take appointments over the phone. I wasn't able to access until 8am so that's false information on the website. I then arrive for my appointment and wait 45 minutes and still nothing. I go to reception to be told there was an emergency and I would been seen shortly. Not once did the reception team come over to me to tell me that there would be a delay. Considering there's 2 people sat on the desk doing nothing over an hour I have had to wait for an appointment. No apologies from the reception staff. Nurses and doctors are great and really helpful.
GP surgery review: sleaford-medical-group
Title: Very disappointed
Rating: 1 out of 5
Visited: December 2022
I visited out of hours at the weekend with a suspected wound infection. The receptionists refused to give me an appointment saying that my stitches did not look infected so to just go home. I told them I know they’re infected but they would not agree with me. The next day I seen my nurse who was shocked I was refused an appointment as not only was the wound infected it had also reopened and I needed antibiotics immediately. It’s a shame because I know the doctors here themselves are great.
GP surgery review: sleaford-medical-group
Title: Great Service
Rating: 5 out of 5
Visited: December 2022
I had a chest infection over the Christmas period and had to come in to see a doctor, I was dealt with quickly and the doctor was very nice, easy service to use, Thank you
GP surgery review: sleaford-medical-group
Title: Superb and friendly care
Rating: 5 out of 5
Visited: October 2022
This month I had a cyst removed from the back of my head which the GP was able to undertake as a minor operation in the surgery. The minor operation went well and made so comfortable by the GP and nurse, with great attention at all times to make sure I was okay, as I was very nervous about this procedure. Given clear instructions on after care. When making appointment for removal of stitches, the receptionist was really welcoming and soon arranged a convenient time. Returned today for removal of stitches and this was preformed by the same nurse. She again put a total ease and hardly felt anything, which again was excellent as I get quite nervous. The care I received was first class and can highly recommend this surgery. Thank you to everyone involved in my care from one very grateful patient.