janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-cedars-surgery
Title: Shockingly bad practice
Rating: 1 out of 5
Visited: January 2022
Cannot reach them on the phone, cannot email, if you don't have access to the NHS app, which my elderly Mother in Law doesn't you simply don't have a Doctor. She cannot reorder medication and she can't get through to actually talk to someone, let alone make an appointment.
I genuinely have no idea what they do all day, no patients, no repeat prescriptions, you cannot get past the buzzer on the door etc. etc. This is not a service by any stretch of the imagination. How the elderly are supposed to cope - I have no idea!
The sooner they are shut down and a surgery commensurate with the population numbers they serve is created the better.
I have run out of words to describe this place!
GP surgery review: the-oaks-partnership
Title: Yet again impossible to make an in person appointment
Rating: 2 out of 5
Visited: December 2022
Yet again tried to make an in person appointment only to be fobbed off with a promise of a phone appointment - which is hopeless. I can honestly say I have never seen my GP - that's seen in person. I don't know what she looks like - is she old or young, short or tall - who knows. If I could I'd change practice, but no doubt the others are just as bad. Bring back in person appointments.
GP surgery review: the-oaks-partnership
Title: Great practice  and receptionist
Rating: 5 out of 5
Visited: July 2022
Lady's on receptionist always helpful and understanding. 
They are always happy to help and always make you welcome.
GP surgery review: the-oaks-partnership
Title: Really excellent service.
Rating: 5 out of 5
Visited: February 2022
Had a telephone consultation and a follow up appointment on the same. Referral on to specialist done whilst at the surgery. They seem to be utilising the tech now available very well. Great service.
GP surgery review: church-lane-health-centre
Title: Rang last night for a appointment
Rating: 1 out of 5
Visited: April 2023
I rang last night to make an appointment to see a doctor ,I was told to come in to the clinic tomorrow morning to see a doctor … I returned the next day to be told, no you can’t see one.. you have to ring for a E appointment!!! Why couldn’t they have told me that when I rang yesterday
GP surgery review: church-lane-health-centre
Title: Brilliant support
Rating: 5 out of 5
Visited: December 2022
Today I walked into the surgery and explained my husband had an infection in one of the surgical wounds he had following recent Liver Resection surgery. I showed a photo I had taken of the infection a few hours previously and within minutes the Practice Nurse had phoned through a prescription for antibiotics to our Pharmacy. Later, when it turned out our nominated pharmacy could not fulfil the prescription but the other pharmacy in the high street could (with amendments) I returned to the surgery where reception staff took my request straight into a GP who phoned through an amended request to the alternative pharmacy. An excellent example of efficient and supportive community care. Thank you to all from my husband and myself.
GP surgery review: church-lane-health-centre
Title: Impossible to get a consultation
Rating: 1 out of 5
Visited: June 2022
Phone everyday to be told no appointments available. If you are lucky enough to get a telephone consultation, you then have to sit at home waiting for an appointment. I waited 7hrs, ended up phoning surgery to be told I had been forgotten so would need to phone next day for an appointment. Ended up phoning 111.
GP surgery review: martello-health-centre
Title: Receptionist
Rating: 5 out of 5
Visited: March 2023
All the receptionist have been brilliant, professional and very understanding from my breast cancer to my 3 year old granddaughter who after GP advice was taken to A&E, ENT tried to remove obstruction from her nose but unsuccessful.  She was then taken to theatre to remove the biggest piece of cardboard the consultant had every removed from a child.  
Receptionist on the day did an excellent job in triaging my granddaughter.
GP surgery review: martello-health-centre
Title: The second time the doctor didn’t call back
Rating: 3 out of 5
Visited: February 2023
Last time I rang I did what was asked and rang up early in the morning to get an emergency copy of a dnr for my mother as she had hospital transport in 2 days and they said she needed an original copy to ride. Nobody contacted me so chased it up a few times that day reassured earlier I didn’t need to see a doctor to get this. At closing time I rang a third time just to be told by the medical secretary I needed to see the doctor but obviously it was closing. The next morning half an hour before transport arrived the doctor rang and sorted one out. I had to rush up to surgery to collect it before transport arrived.
Today I was up and ringing early due to needing mums oxygen levels checked. I was told the doctor would ring but never did. It ‘may’ have been one phone call I had that rang twice and didn’t give me the time to even answer before ringing off! 
I then opened up an email at 18:15 with an appointment from the doctor which was sent at 17:20 saying mum had an appointment in 10 minutes. Even if I got the email on time, mum wasn’t in a wheelchair and could drive it would’ve been impossible to get there. It’s a case of the doctor covering his back. 
Now I’ll need to go to a walk in centre 12 miles away on public transport and taxi with a wheelchair to get mum checked. It’s not good enough
GP surgery review: martello-health-centre
Title: Speedy and efficient
Rating: 5 out of 5
Visited: January 2023
Fast response to the econsult, with a prescription sent to the pharmacy.
Later, fantastic support from reception staff at 6pm on a Friday enabling a change to be made so I could collect the prescription before the weekend. Thank you for your help.
GP surgery review: martello-health-centre
Title: Great response from office and receptionist
Rating: 5 out of 5
Visited: November 2022
Mucked up my iron prescription, I cancelled it at the pharmacy and drs , realised what a doughnut I’d been , phoned them the following day to explain , really helpful and understanding, new script the following day . Top job
GP surgery review: martello-health-centre
Title: Palliative Care Staff
Rating: 5 out of 5
Visited: September 2022
I felt I had to leave a review on this occasion - my mother has been receiving Palliative Care from a doctor at the surgery and as a family we cannot praise him enough for the care and kindness he showed to her.  His assistant is of the highest standard I have ever come across in a surgery - again kind, helpful and extremely good at her job.  Unfortunately my mother passed away yesterday but we felt we had to leave this review to show our appreciation.  Janet Gray and family.
GP surgery review: martello-health-centre
Title: Can’t get to see anybody
Rating: 1 out of 5
Visited: August 2022
This site has asked for a date I visited the practice, well chance would be a fine thing!
The last two times I have needed a GP all the so called doctors have called me back and basically said go to the hospital, to urgent care, to sit around for about 5 hours to (guess what) see a GP! Making me waste hospitals time when they are already under enough pressure! At least see me to know if I have to go to the hospital and that it’s not something they deal with there. It’s a disgrace that you can’t see your own GP, the place is empty coz they’re all working from home in comfort, they should ashamed of themselves, this place is a joke! If you’re thinking of registering here don’t bother, you got more chance of winning the lottery than seeing a doctor!
GP surgery review: martello-health-centre
Title: Professionism
Rating: 5 out of 5
Visited: June 2022
I've had to review after hearing a couple winging about the services at the surgery.l have had nothing but good experience from every section of the surgery.ie receptionist,nurses, doctors and pharmacist. Can I just remind the winger's that all the staff are someone's mother, father, daughter,sister,aunt or uncle.and during this last few years they have managed to keep the surgery open.dont moan when you are not the first in the phone queue.its because there are many people needing the surgerys service.please show some compassion
GP surgery review: martello-health-centre
Title: Absolutely the worse Doctors Surgery I have been with
Rating: 1 out of 5
Visited: March 2022
Had to go private in the end to see a doctor, after trying several times to get an appointment at the Martello. Last time an hour on the phone to get to number 2 in the Q and told booked out.
Having gone private and received a prescription it now seems that I need a telephone conversation with a GP at Martello, after receiving a phone call back from the surgery this morning. So another 20 minutes trying to get through. Only to be told another two days to get a phone call from a GP. This whole episode has take over 2 weeks to see a doctor and get some medical help. At the cost of £250 to see someone private. Frankly I am fed up with the whole system and the off hand way you are told there is no appointment. It beggars belief.
GP surgery review: oak-hall
Title: My experience
Rating: 1 out of 5
Visited: January 2024
To be told by the doctor that he couldn't advise me. That I have to contact Guy's cardiology myself and that I have to take responsibility for my own health, was not what I expected to hear. Why bother making the phone appointment in the first place? I felt that he wasn't really interested, which was confirmed to me when the phone cut out and he didn't even try and phone back.
GP surgery review: oak-hall
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Everyone at Oakhall no matter how busy or how difficult the last few years have been . Have managed to be cheerful and helpful willing to advice and reassure us . Thank you
GP surgery review: oak-hall
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The ease of checking in. My consultation with the Nurse/practitioner. Her understanding of my condition and the decisions taken moving forward.
GP surgery review: oak-hall
Title: My experience
Rating: 4 out of 5
Visited: January 2024
Very helpful, waiting times on occasions can be long but once connected dealt with promptly with sound advice. Many thanks.
GP surgery review: oak-hall
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Attended for scheduled appointment with Nurse for treatment and dressing change to my leg. As always an excellent  personal service
GP surgery review: oak-hall
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Although the staff are so busy and my request was not urgent it was important to me / they handle it brilliantly and with patience even tho it’s wasn’t on the grand scheme urgent and they have so  much (too much) to do so thank you
GP surgery review: oak-hall
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Phoned surgery at 8.30 am to ask for an appointment 
Was given one for 2.30 pm 
Staff were extremely helpful and the person I saw was able to deal with my problem 
Am now feeling much better 
Than you
GP surgery review: oak-hall
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Receptionist was very helpful and friendly. Easy to see the Dr, who was kind, sympathetic and also helpful. Really am beyond grateful for the support.
GP surgery review: oak-hall
Title: My experience
Rating: 5 out of 5
Visited: January 2024
I have always found the staff at Oak Hall Surgery to be very helpful and accommodating whenever I’ve needed an appointment or medication.
GP surgery review: oak-hall
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The visit to the surgery was hassle free. All my questions were answered in a professional manner. I had immediate medication available and a follow up appointment was set up. I had a text a few hours later to tell me a referral was in place. Bearing in mind i rang for an appointment that very morning.
GP surgery review: bearsted
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Phoned at 10,00 had a call back at 11.00 had a visit at 3.00, what a great surgery and very caring staff. Well done
GP surgery review: bearsted
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2023
Everyone is extremely helpful and efficient - reception, pharmacy and doctors are all very focused and committed. The new triage system works excellently and quickly. Nothing but praise for everyone at the practice.
GP surgery review: bearsted
Title: Very helpful receptionist.
Rating: 5 out of 5
Visited: May 2023
Needed a rush prescription which was dealt with very quickly. Prescriptions also sent to local chemist quickly.
GP surgery review: bearsted
Title: Consistently awful
Rating: 1 out of 5
Visited: March 2023
Helpful doctors but appalling reception. Very long waits (hours) on phone and in person for appointments. Once waited 4 months for a Repetitive Strain Injury consultation (self employed, couldn't work) because reception forgot to send the form off. Latest incompetence- today I waited 20 minutes at the surgery for a simple repeat prescription. Just been to the pharmacy to pick it up and discovered the prescription is invalid. I am now without my medication and looking forward to a long wait tomorrow and another 2 journeys to rectify their mistake. Just not good enough.
GP surgery review: bearsted
Title: Exceptional
Rating: 5 out of 5
Visited: June 2022
Very friendly, helpful & caring staff. Always manage to get to see or speak to a doctor when needed. New phone system and online service is great and very efficient. Highly recommend this surgery & the team
GP surgery review: bearsted
Title: Excellent telephone triage system
Rating: 5 out of 5
Visited: February 2022
I've used the system several times over a year or so, and I find it a huge improvement on the old booking systems. Waiting in one's own home (with breakfast!) saves going out and parking, and knowing your place in the queue (and the approximate hold time) makes the waiting both bearable and obviously fair.  Congratulations and grateful thanks to Bearsted Surgery.
GP surgery review: headcorn-surgery
Title: Awful
Rating: 1 out of 5
Visited: January 2024
I called the surgery for an appointment at 8 o’clock on the dot and after asking for an appointment was told to book an appointment on the website, I still don’t know why. So I did book an appointment on the website, well book is probably the wrong word, I applied for an appointment on the website and was refused. A couple of hours later I got a text telling me to go to a&e, which is where I currently am, 3 hours and counting and still no sign of a doctor. 
Total triage or whatever they are branding their lazy doctoring is insane, I cannot believe they are getting away with it.
GP surgery review: headcorn-surgery
Title: Great service
Rating: 5 out of 5
Visited: January 2024
Today I attended the practice for the removal of a sebaceous cyst. The small op was completed efficiently, swiftly and painlessly. Everything was explained to me clearly, and the staff concerned were highly professional and adept at putting the patient at ease. I received an excellent service for which I am most grateful.
GP surgery review: headcorn-surgery
Title: Excellent Speedy & Professional Treatment
Rating: 5 out of 5
Visited: November 2023
I had a health issue that had not cleared after 2 weeks of over the counter medicines. Contacted Dr reception on Tuesday morning to ask the best way to discuss condition with a Dr - advised to visit website click on banner and submit online request describing condition. Had a telephone call from reception that day offering me Dr appointment at 4.20 that day - following which I was referred for scan to Maidstone advised it would be within max 2 weeks. Contacted by Maidstone Hospital the next day Wednesday offered cancellation for Thursday - after Scan contacted by surgery on Friday who had received report back diagnosed the problem and prescribed medication which is now waiting for me at the pharmacy with a follow up in 2 weeks. 

How can you complain at this level of service - seen referred diagnosed and prescribed in 4 days. Kept updated spoken to 2 Drs at the surgery, examined by 1 Dr and seen by 2 Drs at Maidstone Hospital.

I highlight this because we seem happy to spend time highlighting the bad side but never to spend the same time highlighting really excellent service we receive from a Health Service that is under enormous pressure doing their absolute best to try and treat everybody
GP surgery review: headcorn-surgery
Title: Worse practice for elderly care
Rating: 1 out of 5
Visited: July 2023
My mother is aged 87 and has been a patient of the practice for over 25yrs. She does not possess a computer. To get an appointment is impossible. She had a telephone appointment booked for five weeks. On the day of the appointment, the surgery cancelled it and didn’t reschedule a new appointment at that time, which they should’ve done given they were responsible for cancelling. Instead she has to go online and re book and wait another five weeks. 
This is absolutely appalling and not acceptable. 
Not everyone has family who can go online and the surgery should not expect this. 
For the last few years the surgeries duty of care to my mother has deteriorated rapidly and almost non existent. 
I am speechless that this is allowed to happen. 
This really needs addressing.
GP surgery review: headcorn-surgery
Title: Such poor service
Rating: 2 out of 5
Visited: July 2023
The pharmacy were more help! They told me what to request from the gp, finally got help . I was left in pain for a week , gp said go to A&e (which was not needed) , just passed the problem
GP surgery review: headcorn-surgery
Title: Shocking practice
Rating: 1 out of 5
Visited: July 2023
Once again the surgery has failed my mother.  She had a phone appointment and they gave her a prescription without actually seeing the problem. The meds did not help and she went to the pharmacy. They said she needs to see the Dr.  So she goes to the surgery and reception just point blankly said there are no appointments, no one could see her. They could see the condition of my mother but would not help. They booked her a phone appointment with the Dr the next day, even though she told them the pharmacy said the Dr needs to see the problem. 
Next day the Dr calls my mother and tells her she needs a ‘face to face’ appointment - unbelievable!! It gets worse. They couldn’t tell her when the appointment would be but someone will call her in the morning to let her know the time. No one calls so my mum calls the surgery explained the situation, again, and was told they didn’t have a booking for her. She insisted on getting some antibiotics and after much calling from my mum was told a prescription was at the pharmacy. My mother, who has to rely on getting a taxi to the surgery/pharmacy, collected the prescription only to find when she got home it was the same meds given last week. My mother is in agony, she shouldn’t have to put up with this. She should be getting help. 
What is the point of the surgery if no one there wants to help. 
Is the surgery brushing the elderly to one side? 
Why does the surgery respond to a positive review, of which there is only one, but not reply to any of the other reviews? 
Is the fault with the reception and admin staff for not managing the process properly? Are they really so heartless?
GP surgery review: headcorn-surgery
Title: Disappointed
Rating: 1 out of 5
Visited: July 2023
After submitting my BP readings, as requested, they were high, the doctor offered me an additional drug to add to my current meds. That’s fine, but I have had bad reactions in the past. Her suggestion was that I present myself at A and E, where I will be given a bed and investigation into my condition.  That’s not what happens I’m afraid, I have done this before and was given a bed overnight for regular monitoring. I was not seen by any health worker all night long ,but I had the attention of the other women in the ward. One defacated on the floor next to my bed, another tried to get into bed with me, most of the others were screaming and running around ,they obviously had mental health problems..  I had to discharge myself, it was so stressful!  Not helpful , bearing in mind that I had high BP!
I have the impression that the doctor doesn’t want to treat me, just to pass me on…
It is frightening to feel that you have no medical support beyond the handing out of pills, is that the way the GP service is going I wonder…
I will treat myself, trying to keep calm and take the pills until I have a crisis, very scary situation.
GP surgery review: headcorn-surgery
Title: Sent off to accident and emergency
Rating: 1 out of 5
Visited: June 2023
My elderly parents wanted to book an appointment for an issue.  They were told to book online which was very difficult for them so they gave up trying.  They drove to the surgery as they had to collect a prescription and tried to book an appointment in person.  The receptionist did this for them but when they got home they received an email instructing them to go to accident and emergency or a trauma clinic for them to deal with the issue.  They spent 5 hours in accident and emergency only for mum to be given antibiotics for what was neither an accident nor an emergency and told to go back to GP in a week for a follow up appointment. They now have to battle the appointment system all over again and probably wait 2 months for an appointment.  What makes this more infuriating is that previously when mum had a fall and was in a lot of pain she was told her back was fine, it's just bruised, don't bother with accident and emergency, for what was clearly an accident.  Roll on 6 months and a couple more appointments at the doctor's due to chronic debilitating pain there was still no suggestion of treatment or cause.  Finally a locum told her to go to hospital to get an x-ray. Surprise surprise she had fractured a vertebra at the time of the fall, she was given physio and more importantly she was reassured that she really was in pain and she wasn't a nuisance "petering the doctor about nothing" which is how she had been feeling.  She didn't want to make a fuss so nothing was said at the time.  Todays experience was ridiculous, to be sent to accident and emergency for something they treated with antibiotics, I have no words! I feel they, and other older residents of the village, are really let down by the assumption that everyone can use the online systems, How do you decide what needs to go to accident and emergency?
GP surgery review: headcorn-surgery
Title: Very Caring
Rating: 5 out of 5
Visited: May 2023
I needed an urgent appointment. I was called when I was told to expect the call. The Doctor was very caring and my medical requirement was sorted very efficiently. The surgery could not have been any more helpful.
GP surgery review: headcorn-surgery
Title: Unhelpful and unsympathetic
Rating: 1 out of 5
Visited: March 2023
I had been waiting for almost 6 weeks for a telephone appointment with my doctor. On the morning of the appointment I was sent a text to say the appointment was cancelled due to doctor being unwell and I would have to call them to rebook. I called and was told the earliest appointment was May. So if I do get seen, I will have had to wait over 12 weeks for an appointment. Whilst I understand that it is not the reception staff who can change this, the unsympathetic, matter of fact, ‘sorry it’s the way it is’ approach wasn’t overly helpful when I was clearly upset by this.
GP surgery review: len-valley-practice
Title: Receptionists require training in customer service
Rating: 1 out of 5
Visited: November 2023
Receptionists I spoke to did not listen and was unwilling to help me, just wanted to get me off the phone as quickly as possible.
Was on the phone for just over half an hour waiting to speak to someone, but was only given 2 minutes of their time. Extremely frustrated.