janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: addison-road-medical-practice
Title: Full of Anxiety
Rating: 1 out of 5
Visited: July 2023
At my visit to the gp last week, I was left more anxious and angry than in any other previous visits to my gp.  The last time I visited my GP was over 13 months ago.  Making an appointment was very difficult and at the time of making the appointment, the receptionist did not take all my illnesses which I wanted to discuss in the appointment notes.
To my surprise and shock when I walked into the GP's room, I was told that I have 10 minutes and to explain what is the one major issue which I have.  So I had to prioritise what could be fatal and what could not be fatal for me (I had to decide quickly and only one issue, as I was up against the clock).
I only spoke about my stomach issue, and did not have the time or the opportunity to talk about my heart and legs - for an over 50 year old man, with long term diabetes, this was a very stressful experience.
To be fair to the gp, he/she said that these were her slots assigned by the practice owners, who's mission was to make as much profit from as many bums on seats as possible. 
For decades I have been paying for this service through my taxes and to be belittled and trivialised like this was very upsetting - in the end I was told that the a hospital referral system would write to me at some point and arrange for an ultrasound exam.
How times have changed and how sad it is to see a great institution being eroded away by greed.
Needless to say the national and local decision-makers want to break the nhs in order to bring in private institutions to feed off of the people.  
A very negative and sad experience which I hope does not happen to others.
GP surgery review: addison-road-medical-practice
Title: Amazing Service
Rating: 5 out of 5
Visited: June 2023
Submitted an online consult yesterday received a call this morning - amazing service!
The doctor was really helpful, kind, patient and informative
GP surgery review: addison-road-medical-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: May 2023
Punctual, efficient, comfortable and gentle experience. The appointment was with the nurse for a quite uncomfortable procedure. The nurse was very kind, understanding and patient.
GP surgery review: addison-road-medical-practice
Title: A Helpful Practice
Rating: 4 out of 5
Visited: April 2023
The practice is good at problem solving.
Some practitioners & some other staff are excellent.

One is encouraged to go online but there seem to be a problem with the ‘it’ capacity.
Today the nhs App couldn’t connect me to the surgery nor could I use the website.
I was pleased nevertheless to have a helpful member of staff at reception on the phone.
GP surgery review: addison-road-medical-practice
Title: Kind and helpful practice
Rating: 5 out of 5
Visited: April 2023
I was required to have a medical and this process was arranged with kindness, support and efficiency. We were kept updated throughout the process and supported right to the end. The GP was thorough and helpful.
GP surgery review: the-firs
Title: Doctors good but admin poor
Rating: 2 out of 5
Visited: March 2023
They’ve made some changes lately. It’s now easier to book an appointment. Problem is, you turn up 10 minutes before the appointment time to wait an hour or so for the appointment. This is common. Everyone complains about it. I’d say anywhere between a 40 and 70 minute wait is average even if earlier in the day. How can they get behind so quickly?
GP surgery review: the-firs
Title: good practice
Rating: 1 out of 5
Visited: March 2023
There were too many questions for the reason of asking to speak to a doctor, one detail as in my case urine problems should have been enough without going through all my other health issues which are treated and whixh se showing on my record.
GP surgery review: the-firs
Title: Appointment booking simplified
Rating: 4 out of 5
Visited: March 2023
I have benefitted hugely from the new way the surgery offers for booking appointments online. It may not be for everyone but it does save time when phoning and holding in a queue at certain times of the day. I completed a simple form detailing my symptoms, and was triaged straightaway, so that I received a call back from a GP within ten minutes. He was able to discuss my symptoms, issue a prescription without seeing me in person, based on my symptoms and medical history, which was sent straight through to the pharmacy - and was delivered to my door. It is a huge improvement to the system which made a real difference to me at a time of great pain and discomfort.
GP surgery review: the-firs
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
It was easy and quick to contact and make  an appointment.  The Firs person was pleasant and friendly! In this occasion I was very satisfied with the service provided by the The Firs Medical centre .
GP surgery review: the-firs
Title: Big improvement
Rating: 4 out of 5
Visited: January 2023
My experience with this practice has been very positive. Since the change of management there have been big improvements.
GP surgery review: the-firs
Title: Kind and responsive reception staff and clinicians
Rating: 5 out of 5
Visited: January 2023
I have been at the firs for around 7 years and it has got better and better. The reception staff are lovely, you can get through on the phone, and the online booking system is quick and effective. Today I got a same day appointment for my poorly baby, and they always sort out timely appointments for me when needed. Really appreciate the hard work of the staff
GP surgery review: the-firs
Title: Good service
Rating: 4 out of 5
Visited: January 2023
The gentleman rang me to rearrange my phone appointment and also checked that my prescription had gone through. I was very grateful
GP surgery review: the-firs
Title: Amazing improvement
Rating: 5 out of 5
Visited: November 2022
I am now able to book an appointment easily and be able to select a suitable day and time that works well for me to speak to the Dr.
GP surgery review: the-firs
Title: Great improvement
Rating: 5 out of 5
Visited: November 2022
Previously we use to wait 45 mins to book appointment but I was shocked when I called I was no 3. Also they picked up the phone and was polite . I was told to follow a link and booked for someone to review. Got a gp call in 2 hrs wow. Went to pick up blood test paper within an hour. Who ever is in charge of the surgery now deserves praise and a pay rise. The surgery actually fulfilling its purpose. Hallelujah
GP surgery review: the-firs
Title: Helpful
Rating: 4 out of 5
Visited: November 2022
I went into the surgery as I needed a blood test, my forms were not ready and couldn’t be reprinted but a very helpful person helped me out and produced new forms. He made a stressful situation much better.
GP surgery review: st-james-medical-practice-limited
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
I went for flu jab the whole process from receptionist to the nurse was great.Receptionist and the nurse both were excellent really wonderful.
GP surgery review: st-james-medical-practice-limited
Title: Good experience
Rating: 4 out of 5
Visited: September 2023
Did e-consult, got same day appointment,  thorough examination, diagnosis and referrals. Sympathetic GP whi listened to concerns.
GP surgery review: st-james-medical-practice-limited
Title: No response
Rating: 1 out of 5
Visited: September 2023
I've been trying to get help with my mental health. The system is designed for failure. Unable to book online  as system down, phoned up and the recorded message says press one to book online, which doesn't work. Receptionist said someone will phone me to book an appointment. I said I needed a face to face appointment.  I'm hard of hearing and don't like speaking on the telephone. I asked for some medication which took weeks to sort out, which didn't help my sleep problem. I tried to ask for help in the appropriate way. 
The system is broken.
GP surgery review: st-james-medical-practice-limited
Title: Good service
Rating: 3 out of 5
Visited: August 2023
Called into the practice to drop off a letter but also to reschedule a vaccination 
The receptionist asked me to take a seat and wait. 10 minutes later the practice nurse called me through and I was given my vaccination there and then. I was offered a quick blood pressure and weight check. I was also second vaccination that I did not realise I could have. 
I want to thank both the receptionist and the nurse for their proactive service and their friendly manner
GP surgery review: st-james-medical-practice-limited
Title: Always good to me
Rating: 4 out of 5
Visited: July 2023
Everyone; receptionists, nurses, and doctors have always been good to me. They resolve any problems or issues I have had, very quickly.
GP surgery review: st-james-medical-practice-limited
Title: Unprofessional staff waste people
Rating: 1 out of 5
Visited: July 2023
Awful experience from manager to receptionist.Everybody is lying about travel vaccinations.1 person is saying we started 2 weeks ago other persons said we don’t do receptionist said I don’t know. Total waste people no idea what they are doing and who gave them this job. OMG this practice is totally rubbish, rude behaviour,lack of knowledge, no idea what they are doing.

Please  please please please please don’t use this practice. Total waste of time.
GP surgery review: st-james-medical-practice-limited
Title: Efficient and friendly
Rating: 4 out of 5
Visited: July 2023
I had an appointment at the end of the day so expected there to be a delay, but I waited only a couple of miles, and the nurse who saw me was very friendly and efficient.
GP surgery review: st-james-medical-practice-limited
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
I had good experience, I had a great doctor today gave me good advice and was very nice. This practice I would recommend to family and friends
GP surgery review: st-james-medical-practice-limited
Title: Unable to see a GP
Rating: 1 out of 5
Visited: July 2023
I attended hospital as an outpatient for 2 weeks. They recommend that I see a GP face to face. Medication was not prescribed and symptoms are returning. I feel they are unwilling to listen. Very disappointing service and unprofessional.
GP surgery review: the-broadway-surgery
Title: Poor service delivery
Rating: 2 out of 5
Visited: December 2023
I last saw a doctor  at this practice  before the pandemic and I  am annually subject to both blood and urine  being checked . Following my last sample I received a four page email indicating I  now  have a degenerative disease . The email was full  of abbreviation's and  words I had to get defined . I appreciate I   may be getting older but what has happened to plain English communications , face to face meetings . I am lucky I am computer literate but 25 % of the population do not have access to the internet and are digitally excluded . This gross insensitivity style of communication  must be   reviewed.
On past occasions when i have  visited the surgery I have frequently heard  people alarmed , anxious on not being able to access a  doctor  or be assisted to get  other health  services . 
So I walk away I  prefer not to listen to these patients dilemma's in a public place .  Talking to other patients it is clear the service delivery and communications has not improved this year .
GP surgery review: the-broadway-surgery
Title: Joke of a surgery
Rating: 2 out of 5
Visited: November 2023
After 86 times of calling, surprisingly they gave me an appointment. Probably the first time in years they gave me an appointment on the same day. The appointment was for my 4 month old baby who I tried to get an appointment for when he was 8 weeks old and they refused to see him or do a telephone consultation when legally GPs are obliged to give an appointment to any baby under 1 on the same day. This practice never has appointments and when they do give you an appointment, it’s a telephone one and they never call on the appointment time. It’s always before or after so if at another appointment you miss it and they don’t even apologise and make it out like it’s your fault. The GPs are really nice but the reception staff are extremely rude. They need to better their service and also remember that they also have a duty of care towards patients.
GP surgery review: the-broadway-surgery
Title: Asthma Clinic
Rating: 4 out of 5
Visited: November 2023
Appointment was on time and the nurse was thorough with her questioning and looking up my details. 
She was also straight (which I appreciate) with giving me advice and information.
GP surgery review: the-broadway-surgery
Title: Broadway surgery
Rating: 5 out of 5
Visited: November 2023
The doctor that had been overseeing my health recently has been superb, attentive and supportive giving me helpful advice to improve my health. She has also provided wayfinding advice to other services that will help in my health in the long term.
GP surgery review: the-broadway-surgery
Title: Poor communication
Rating: 2 out of 5
Visited: November 2023
A visit to the nurse was very satisfactory , she is extremely caring and knowledgeable . 
However getting an appointment and communication with reception is poor . Phone lines are constantly unanswered . I actually dialled  the surgery while I was in the waiting room and told I was 3rd in the queue , but neither of the reception team were on the phone.
GP surgery review: the-broadway-surgery
Title: Good GP
Rating: 5 out of 5
Visited: November 2023
GP is always very helpful and understanding, knowledgeable and friendly.  Had a follow up appointment booked straight away so no need to try to get an appointment 8 o’clock in yhe morning.
GP surgery review: the-broadway-surgery
Title: Administration Good
Rating: 4 out of 5
Visited: November 2023
Made an appointment , the meet was on time , went through my problems thoroughly , plan of action agreed !follow up to be decided, letter being drawn up for the specialist .
GP surgery review: the-broadway-surgery
Title: Receptionists are lovely
Rating: 5 out of 5
Visited: November 2023
The surgery was well organised and the receptionists are really lovely. My appointment was booked onto the system with ease and I had a really pleasant experience.
GP surgery review: gp-at-hand
Title: Clinicians cancelling
Rating: 2 out of 5
Visited: June 2023
Like a lot of the other reviews, I've been using Babylon for a number of years now. It did used to be very good; I could get an appointment within 3 days, now it is about 1.5 weeks. Even if you forgot to check-in for an appointment, the clinician would try to call or video you anyway. Now that Babylon has expanded so much, the small issues like bugs in the app are now very problematic. Both the app and the web version are buggy. I've checked in for appointments only for the clinician to cancel it saying either I did not check in, or that they tried to call me (which they didn't). This has happened several times. It would be really helpful if there was a function to rate the clinicians so that they can be held accountable for how good or bad their service is.
GP surgery review: gp-at-hand
Title: Oversubscribed
Rating: 2 out of 5
Visited: June 2023
Appointment times to see a GP are now in excess of one week. Support team is extremely slow. When you can get an appointment, clinicians will cancel or turn up very late. Would not recommend any more.
GP surgery review: gp-at-hand
Title: Rapidly becoming dangerous
Rating: 1 out of 5
Visited: June 2023
Used to be a fairly good service. Now as a recent example I waited 2 weeks for a simple GP appointment only for them to cancel it on the day with no explanation. Now the next available appointment is 2 weeks away. I am forced to use a&e as a GP - awful for all involved
GP surgery review: gp-at-hand
Title: Abysmal service
Rating: 1 out of 5
Visited: June 2023
Last-minute cancellations 'due to unforeseen circumstances', week-long (at least) waits for basic consultations - there is absolutely no reason to be with GP at Hand over any local in-person surgery, however poor they might be.
GP surgery review: gp-at-hand
Title: Oversubscribed and unsuitable for complex conditions
Rating: 1 out of 5
Visited: June 2023
Summary: I've used Babylon GP at hand for about two years now. When I first registered, it was easy to get appointments same-day and things worked smoothly. Today, getting seen takes weeks, rigid 10 minute appointments make it hard to make progress on complex issues, and the app is full of bugs.

Availability: The practice now seems dangerously oversubscribed as appointments have become very hard to get. As of 18th June, the next Advanced Nurse Practitioner (ANP) appointment I can book is on 3rd July: over 2 weeks. I'm looking at ANPs because GPs are completely unavailable for the next 3 weeks, and the app doesn't let you book further out! It's pretty unacceptable for it to be impossible to book a GP appointment: the app just advises waiting until the next day when more appointments will be released, but this clearly isn't a sensisble state of things. For urgent, painful or distressing conditions a 3+ week wait is not appropriate.

Handling of complex conditions: The app only lets you book 10 minute consultations. For complex conditions, this is simply not enough time: especially as clinicians are often late and/or go through medical background each time. It would be better if these were increased to 15 minutes in line with BMA guidance, and it was possible to book or be referred for longer GP appointments. Advice to patients: The app allows you to book by clinician and see their schedule. If you're lucky, you can book multiple sessions with the same clinician to create a fake longer appointment: this sometimes works if they are not too late (otherwise it'll get crunched to 10 minutes anyways).

Clinician behaviour: When you do get to see a clinician, they are mostly professional and efficient. They also seem adequately trained and knowledgable. I like being able to see the notes in the app afterwards. However, they are often late and try to rush things. Advice to patients: They will rush through things, so don't expect hand-holding/empathy. I've found writing down your symptoms beforehand so you can quickly rattle them off useful. If you ramble even a little you won't get treatment / referred, and you'll have to rebook for 3 weeks time.

In-person treatment: I was referred to in-person treatment. While it had the other problems (technical bugs, long waiting times, late clinicians, rushed appointments), the clinic was easy to find, clean and staff behaved professionally.

Bugs: The app and website have become significantly more buggy while I've been with GP at hand. I've often found booking doesn't work on one or the other, they show conflicting information, or glitch out on basic things like showing where in-person practices are. The clinicians seem aware of and acknowledge many patients have reported these bugs, but they don't seem to get fixed. Advice to patients: If something doesn't work, try both the mobile app and website. If you're looking for your health data (e.g. test results), the mobile app is generally better.
GP surgery review: gp-at-hand
Title: From good to terrible
Rating: 1 out of 5
Visited: June 2023
You used to be able to get an appointment with a dr or nurse within 24hrs, and face to face appointments the same week. Fast forward 3 years and the service has declined drastically.  Now the wait times are over a month for an appointment and today there are absolutely 0 appointments for the next 2 months - regardless of what practitioner type you select. They consistently move really good GPs over from the NHS side to the private site, with absolutely no warning. This is absolutely terrible for chronic illness sufferers or those with disabilities as you build a rapport, the GP understands the complexities, and then with no warning they’re gone and you have to start from scratch. 

Why they keep accepting more patients when they clearly have no staff is beyond my comprehension. 

Their lack of care has left me without medication reviews, months late on urgent injections, suffering with minor infections which then become severe. 

If you have any complicated issues, or are disabled, it’s just not worth it. They literally couldn’t care less about their patients or GP staff.
GP surgery review: gp-at-hand
Title: Good luck getting an appointment
Rating: 1 out of 5
Visited: June 2023
Used to be an excellent service with round the clock, short notice availability. Now its a 2 week wait for an appointment - and even if you manage to book - the appointment will be cancelled and you have to wait another two weeks for an appointment, so a whole months wait. Now going to have to go back to my local GP surgery if things dont improve fast.
GP surgery review: gp-at-hand
Title: Gone down the drain
Rating: 1 out of 5
Visited: June 2023
Used to think GP at hand was great and would recommend it to everyone. For the last several years, it’s been as bad if not worse than any local surgery. Waits for basic appointments lasting weeks, last minute cancellations, and taking 2-3 months to do basic admin. Save your money and don’t bother.
GP surgery review: gp-at-hand
Title: Started off well, now poor
Rating: 2 out of 5
Visited: May 2023
Like many I left my GP surgery because of the ridiculous challenges getting an appointment. At first GP at Hand was great and appointments were available quite readily. Now, it’s a different story - it operates on the standard NHS model of no appointments being available even weeks in advance resulting in one having to check back multiple times to see if anything comes up at short notice - only this fails in the event of needing to do anything face to face as one has to drop everything at short notice to travel into central London. Traditional delivery of public healthcare is badly broken in our country, and now, despite Babylon presumably receiving a huge amount of money to run this service, it appears that involving private providers makes things no better. 

Very poor.
GP surgery review: gp-at-hand
Title: Very disappointing
Rating: 2 out of 5
Visited: April 2023
I have had an issue with GP at Hand's phone service for more than 2 months. The service desk, while polite, has been spectacularly unhelpful, not taking my concerns seriously. The help centre is also unhelpful.
As a result of issues with their system, several appointments I have made with clinicians have been marked as missed - despite my waiting by the phone for the clinicians' calls. I have attempted to resolve the issues and contacted GP at Hand. To no avail.
All the while? I have been trying to receive treatment for an ongoing health issue. The best the helpdesk can do is offer to rebook an appointment - and then the call for the rebooked appointment doesn't come through! 
I am conscious that this is an NHS service and I don't want to waste NHS time. But when you make appointments, it is because you are ill. And you are waiting for the call. For them to not come through, and for the service to claim - after you have checked in, said you are ready, and have confirmed this? - you are missing appointments? It is deeply frustrating, disempowering and, when you're ill? A little scary.
GP surgery review: the-lonsdale-medical-centre
Title: Flu jab availability
Rating: 5 out of 5
Visited: October 2022
I am pleased I went on Saturday to get my flu jab at Lonsdale Practice. I like the way I was texted to notify me of the appt availability and it only took a minute to get the jab. I was greeted in a friendly way and feel very confident in the way the surgery keeps me informed and looks after my health priorities.
GP surgery review: the-lonsdale-medical-centre
Title: Flu vaccine
Rating: 5 out of 5
Visited: October 2022
On time quick and friendly, clean facility, convenient time on a Saturday well organised, that’s all thank you
GP surgery review: the-lonsdale-medical-centre
Title: Efficient flu vaccinstion
Rating: 5 out of 5
Visited: October 2022
My flu vaccination at the Lonsdale Medical Centre was extremely quick and painless, and the doctor was delightful ; polite and enthusiastic . A breath of fresh air !