janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: speke-hc---dr-thakur
Title: Never Get an appointment
Rating: 1 out of 5
Visited: December 2023
3 times over this year I have needed an appointment and I have never been able to get one. The only time i have spoke to someone after 200+ calls was to be told no appointments were left.
GP surgery review: speke-hc---dr-thakur
Title: Awful practice
Rating: 1 out of 5
Visited: September 2023
Trying to make an appointment on line or by telephone is impossible.
Despite the practice saying they are still taking on new customers.
GP surgery review: speke-hc---dr-thakur
Title: trying to see a doctor
Rating: 1 out of 5
Visited: June 2023
I've been trying the surgery for the last few weeks trying to get to see a doctor but nobody will answer the phone as its always engaged. The automated service says try the pharmacy or the walk in centers, I have and the pharmacy said try the walk in center so I did. they gave me medication which I have used and my symptoms have got worse. I thought I would try ringing to get a doctors appointment again today, after 77 phone attempts I gave up I don't know what I can now do to see a doctor. This is a joke as I am getting worse with my condition and the doctors are none contactable behind the system that's in place
GP surgery review: speke-hc---dr-thakur
Title: Trying to get a appointment
Rating: 1 out of 5
Visited: May 2023
Rang 33 times today 5 2023 I think you need a letter from god to get one know need get a text message to make appointment and caint even get through I will be changing my doctor's asap
GP surgery review: speke-hc---dr-thakur
Title: Awful service - impossible to get an appointment
Rating: 1 out of 5
Visited: December 2022
The attitude from the receptionists at this surgery is awful - they display absolutely no empathy whatsoever. Having previously worked at a GP surgery i am aware of the protocols around appointments and I was denied a GP appointment after asking for an urgent slot as i needed to be seen that day. I was then told there were no urgent slots when it’s a requirement to have slots blocked off for emergencies. I then had to wait 6 hours in a walk in centre to receive antibiotics when this could have been prevented by booking me in for a 10 minute appointment. This isn’t the first occasion where I have been denied an appointment, some mornings you call 200+ times at 8am to be told there are no appointments available.
GP surgery review: speke-hc---dr-thakur
Title: Shocking practice
Rating: 1 out of 5
Visited: April 2022
Trying to get my daughter appointment for two days, when an econsult online told me I need to speak to a doctor, receptionist with such bad people skills and attitude is telling me to keep calling back and then not offering appointments. This is absolutely shocking.
GP surgery review: storrsdale-medical-centre
Title: Excellent care
Rating: 5 out of 5
Visited: December 2023
Recently I experienced palpitations. My GP listened to me and advised a reduction in caffeine, which was effective. However, as a precaution I had a chest x-ray, an ECG, and even a visit to a specialist at Liverpool Heart and Chest Hospital. Since then I have had a blood pressure review. The care and attention I have received has been outstanding, and I always feel listened to. I would also like to mention the reception staff, pharmacist and others who are very friendly and understanding. It's just a very good practice.
GP surgery review: storrsdale-medical-centre
Title: Medical student experience
Rating: 5 out of 5
Visited: November 2023
I had a great time at this surgery as a medical student. The staff were friendly and I learnt a lot from the doctors. Patients were also very helpful and supportive of my learning. Great place to practice your skills, taking consultations and doing examinations. I got to have one on one teaching with the doctor which was great.
GP surgery review: storrsdale-medical-centre
Title: Great Service
Rating: 5 out of 5
Visited: October 2023
Always receive great service and advice. Feel confident to trust what I am being told. Really helped in an emergency I recently had.
GP surgery review: storrsdale-medical-centre
Title: Great services
Rating: 5 out of 5
Visited: September 2023
I always feel comfortable and listened to when going to the GP. The team listen to your problems and refer you straight away. The waiting room is always well kept and welcoming
GP surgery review: storrsdale-medical-centre
Title: Brilliant practice
Rating: 5 out of 5
Visited: August 2023
The doctors and staff in my practice are outstanding, go above and beyond to help…I can get an appointment on the same day, which is excellent service..they listen and do their upmost to take good care of their patients…thank you.
GP surgery review: storrsdale-medical-centre
Title: Highly recommend this practice
Rating: 5 out of 5
Visited: July 2023
I recently experienced a visit to Storrsdale Medical centre and I couldn't have been more pleased with the overall experience.
After calling the surgery to express concern over skin mole abnormalities I was asked to email over photos for assessment. Following this I received a call and an appointment time to see the doctor.
Once I arrived for my appointment the staff seemed well-organised and efficient in managing appointments. It's evident that the practice values their patients' time and strives to maintain a smooth and efficient flow of appointments.
The Doctor was incredibly professional, knowledgeable, and thorough. He took the time to listen attentively to my concern. His calm and empathetic demeanor made me feel comfortable and I felt confident that I was receiving the best possible care.
Overall, my experience was exceptional. I left the appointment feeling reassured and confident in the level of medical care I received. I highly recommend this practice.
GP surgery review: storrsdale-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Doctor spent time listening to me and then answered all my questions and gave me a good explanation and good advice
GP surgery review: storrsdale-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Although sometimes it is hard to get an appointment,when you do get to see the doctor, he is very efficient. He is always interested in family life . He takes his time to examine you and explains what he is doing and why.
GP surgery review: storrsdale-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: July 2023
Was seen by the Advanced Practice Nurse .I found her extremely knowledgeable and helpful. Came away feeling very satisfied
GP surgery review: storrsdale-medical-centre
Title: Great doctor
Rating: 5 out of 5
Visited: July 2023
The doctor is kind and personable. He listens to you and gives you great advice. He tells you all the facts and makes you feel at ease. He takes a real interest in you.
GP surgery review: the-ash-surgery
Title: Great Doctors Terrible Support Staff
Rating: 2 out of 5
Visited: October 2023
The receptionists and secretaries secretly believe they run the surgery rather than serve the needs of patients and provide support to the doctors. Trying to get an appointment is virtually impossible. If that was the only problem they'd be pretty similar to most practices. Unfortunately they're also incapable of performing simple tasks such as reading hospital letters, tasking doctors with writing a prescription and differentiating between receiving a hospital letter and sending a prescription to the chemists. Honestly, it's hard work being a patient at the Ash Surgery.
GP surgery review: the-margaret-thompson-med-centre
Title: Great GP Practice
Rating: 5 out of 5
Visited: April 2023
Yes sometimes it can be difficult to get an appointment but when you do see a gp at this practice they are excellent. Receptionists are helpful and friendly. 
Thankyou to our Nhs🩺💙
GP surgery review: the-village-medical-ctre
Title: An outstanding team of professionals
Rating: 5 out of 5
Visited: March 2023
I feel incredibly lucky to be a patient of The Village Medical Centre.  Over many difficult years of ill health from which I am now recovered I have had wonderful support from the doctors, nurses and office staff.  The team are all patient, understanding and professional.  They are a great ambassadorial team for the NHS.
GP surgery review: the-village-medical-ctre
Title: Excellent Service
Rating: 5 out of 5
Visited: February 2023
I attended Dr Raja's minor surgery clinic for injections into my knee. The service was excellent and I am very happy 

Thankyou
GP surgery review: the-village-medical-ctre
Title: Caring team of professionals
Rating: 5 out of 5
Visited: February 2023
My family have had health issues some of which were serious and complex throughout the treatment plan the whole staff couldn’t have been more supportive in every way I feel very lucky to belong to this practice and would highly recommend it to anyone
GP surgery review: the-village-medical-ctre
Title: Thankyou
Rating: 5 out of 5
Visited: May 2022
This is my second time writing this, my first one was not allowed due to me using staff names (sorry) so I will try again. Thankyou to the young receptionist for sorting out my referral and keeping in contact with me through out the process. A wonderful young lady who is always polite and dosent make you just feel like a patient more a friend. I wish her all the luck in the future
GP surgery review: woolton-house-medical-ctr
Title: Impossible to get through on telephone
Rating: 4 out of 5
Visited: December 2023
I started to contact practice at 8.20am this morning.  Telephone still engaged at 11.30 am. I  Listened to recorded message asking me to be patient from 8.45 until 10.45 am.  My call must have kept the practice telephone line busy for all this time.  I have spent my whole career in the NHS and I cannot understand why receptionists are now allowed to ignore a telephone call for all this time, yet the excuse is always given that so many patients are trying to get through. Maybe the receptionists who are sitting chatting when you attend the practice  should be educated in answering telephone calls. Additionally, why do all appointment have to be in the morning when the practice is supposed to be open until 6.30pm for those of us who go to work.   Please can we go back to the really efficient service that we had only a few years ago.
GP surgery review: woolton-house-medical-ctr
Title: Really helpful
Rating: 5 out of 5
Visited: March 2023
I’ve been with this practice a few years now and have always had a good experience. I use the app to send details of mine or my little boys symptoms and always get a ring back from a dr, usually the same morning, and if they think we need to be seen the dr arranges a prompt appointment. 
I find the Drs really helpful and reassuring. One GP really helped me get a diagnosis after I had attended A&E overnight several times only to be sent home, with the GP’s help the hospital eventually gave me extra tests and I got a diagnosis and ongoing medication which has really improved my life. 
Would recommend this practice, and encourage all to use the app for an e consult if they can as it’s a really effective way of being able to speak to the dr
GP surgery review: woolton-house-medical-ctr
Title: Terrible place
Rating: 1 out of 5
Visited: January 2023
Woolton Medical Centre was always a good practice in my opinion, Since COVID it has gone slowly down hill. Can't get an appointment with a doctor you want, cant get through on the phone, massive queues every morning trying to get an appointment. The last straw for me was yesterday I had an appointment, again with a doctor I had never heard of or seen before, (not allowed to mention names) he was very unprofessional and blunt. needless to say I didn't get any help after waiting a week for the appointment. he gave me medication that I clearly stated I could not tolerate from past experience. Something needs to change as they can't keep blaming COVID for their inefficiency. Receptionist need to be properly trained on how to deal with people.
GP surgery review: woolton-house-medical-ctr
Title: Great Practice and compassionate from all staff
Rating: 5 out of 5
Visited: November 2022
What an amazing compassionate service from everyone at Woolton Medical Centre from telephone call, reception to the GP visit to my mum at home. We recognise the Medical Centres work tirelessly and the compassion shown from the team is outstanding, we as a family feel they all care which reassures us. We can’t thank them enough for their outstanding values and care. Well done to everyone at Woolton Medical Centre Woolton Liverpool.
GP surgery review: woolton-house-medical-ctr
Title: Rude reception staff spoil a good practice
Rating: 3 out of 5
Visited: September 2022
One receptionist at the practice needs to change her attitude. Abrupt nasty and rude. I dont need to mention her name as everyone who attends the surgery knows about her. Why she is doing the job
as clearly she have no people skills. Reception staff should be professional and pleasant in my opinion.
GP surgery review: woolton-house-medical-ctr
Title: Doctors are Great - Receptionist are horrendous
Rating: 1 out of 5
Visited: May 2022
Most of the GP's are great with a few exceptions but the receptionists are horrible. You can hear them being horrible to patients on phone, keeping them on hold pretending to help them when just chatting with each other.Trying to get an appointment is like trying to get an audience with the Pope. Receptionists always rude and arrogant, not surprisingly as they follow the practise managers example.
GP surgery review: woolton-house-medical-ctr
Title: Curate’s egg
Rating: 4 out of 5
Visited: January 2022
Happy with advice and service from doctors however the playing of loud music from radio city in the waiting and reception area is not appropriate. I could hardly hear or concentrate on any instructions given.  I did feel the music was solely for the benefit of the reception staff certainly not for unwell patients.
GP surgery review: dunstan-village-group-practice
Title: Winter event
Rating: 5 out of 5
Visited: December 2022
I was invited (via txt message) to winter event at dunstan practice,such a friendly welcome and nice atmosphere,I come away with so much useful information and even found out about places close by than I didn't know existed but will use,well organised,Thank you and done x all
GP surgery review: earle-road-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
I have been a patient at this surgery for many years and the staff are wonderful and very helpful. I can only recommend them
GP surgery review: edge-hill-health-centre
Title: Amazing Experience
Rating: 5 out of 5
Visited: May 2023
I have recently registered to this doctors and only needed to speak to someone twice and both times have been amazing. My old doctors didn't help this much and I was with them for two years. Definitely staying with this practice!
GP surgery review: edge-hill-health-centre
Title: useless
Rating: 1 out of 5
Visited: March 2023
Twice now I have ordered a prescription for the gp to leave it way too long to approve it to the point where I had to beg my pharmacy and 111 for any spare needles since I am diabetic and would die without them. Edge Hill is the most useless GP practice and I cannot wait to move away from Liverpool so I can register somewhere else.
GP surgery review: edge-hill-health-centre
Title: From Bad to Worse.
Rating: 1 out of 5
Visited: December 2022
Yet again !!  after putting a prescription request in to the surgery box which was so full I had to push it in, it was not processed 9 days later.
After waiting a long time to be answered on the phone by an unusually polite lady , who offered her apologies,  put forward the delayed prescription and other items that I am going to be due  very soon to my chemist right away.
After experience of yet another failing of the surgery for prescriptions' and also trying to get an appointment all the time , I am seriously  thinking of changing my surgery!!!
GP surgery review: edge-hill-health-centre
Title: Good experience
Rating: 4 out of 5
Visited: December 2022
Dr rang me as wasn't well then wanted to see me checked me over very thorough gave me letter to admit to hospital as very poorly excellent Dr thank you
GP surgery review: edge-hill-health-centre
Title: no one there for my appointment /poor communication
Rating: 1 out of 5
Visited: November 2022
following blood tests arranged a follow up appointment with practice nurse as the Mossley Hill practice I double checked that was where the appointment was at time of booking.  When I turned up at the appointed time the practice was closed due to staff training no communication regarding this clash.  I took time out of work and I am struggling to understand why an appointment was made for a Thursday when training is scheduled. Since this practice has been incorporated within the Edge Hill practice it is impossible to get through on the telephone I have tried twice today after 41 mins on hold i was advised there is a problem with the phone (couldn't have advised me that they have a problem with the phone sooner) again second call trying to establish what went wrong with my appointment and rearrange this I am unable to get through.  I would hate to be seriously ill ....
GP surgery review: edge-hill-health-centre
Title: Above and beyond
Rating: 5 out of 5
Visited: November 2022
I have been a patient at this surgery for many years although I have never needed their resources but when I did they were professional and extremely helpful. From the doctors to the fabulous admin staff who have done their upmost and gone above and beyond
GP surgery review: edge-hill-health-centre
Title: Fantastic Practice
Rating: 4 out of 5
Visited: May 2022
It always seems that people never hesitate to write a bad review but find it more difficult to write a good one?
 I think the whole of the staff, from the reception through to the GP are amazing and have a very hard job trying to keep everyone happy. The receptionist went out of their way to accommodate my request and even showed me, step by step how to download and sign up for the MyGP app in which now its super easy to order my prescriptions. The GP i saw was superb, I did not feel rushed and I felt listened too.
I don't think you can really ask for much more from a surgery which is clearly trying their hardest to make each person's visit as pleasant as possible.
GP surgery review: edge-hill-health-centre
Title: Good GP but Rude reception staff
Rating: 3 out of 5
Visited: April 2022
Since starting with the practise a few years ago, I've always had no problems with my doctors themselves, they always seem very pleasant and happy to help, it is just unfortunate that I can't say the same thing for the receptionist.
Most of the time like any other GP there is a queue or a hold you're put onto before speaking to a receptionist, however I have never encountered a more rude member of staff that as answered the phone majority of the times that I have had to call. It seems as if its an inconvenience for her that people have medical issues and are needing help, and I find her tone and attitude very disrespectful anytime she deals with answering my call, even if I have followed each step before ultimately having to call the doctors themselves. It is getting to the point now where I will start looking for another GP due to this very rude and unprofessional manner that is either being accepted by everyone at the practise or no one is aware of the appalling behaviour. 
I've put off complaining about this for a while as I wasn't sure if I was overthinking the behaviour I've come across, but looking at other people's reviews and complaints, I'm obviously not the first.
The management of Edge hill health Centre need to look further into this and re train their staff or they need to be bothered enough to find people who can empathise with others who are obviously having enough troubles. The least of anyone's worries should be calling a GP and dreading if a certain receptionist is going to answer the phone so much so that they don't when they need to for their own health.
GP surgery review: picton-green
Title: can someone pick up the phone pls
Rating: 2 out of 5
Visited: August 2022
got text msg for appt, very short notice and out of the blue, no contact details, been on hold all morning several times no one picking up!! No other way of contacting. What now?
GP surgery review: sefton-park-medical-centre
Title: Appointments
Rating: 1 out of 5
Visited: January 2024
phone busy after 40 calls. it is a single point of failure. Busy all the time, impossible to make an appointment
GP surgery review: sefton-park-medical-centre
Title: Receptionist
Rating: 4 out of 5
Visited: April 2023
I rang the surgery this morning 19./4/23 and spoke to a receptionist who sounded young she didn't give her name Her attitude was disgusting telling me what was normal and what wasn't in my blood results and that it was too soon to get another test .I have reported this person before as I heard her laughing on the phone when I asked for a GP appointment  which was something guite serious .I thought it was a doctor who decided what was normal and what wasn't
GP surgery review: sefton-park-medical-centre
Title: Best medical practice in Adelaide
Rating: 5 out of 5
Visited: January 2023
The Sefton plaze medical centre is one of the Best if not the Best Doctor's surgery I've ever been to, not only are the staff excellent at what they do ( getting messages to your Doctor if you ring ) but the medical staff are excellent aswell, I've been going there for about 3 or 4 years, I normally see the same Dr but if I can't for some reason the other Dr's or nurse's have been just as good, if you don't live in the area it's worth travelling a little bit further for the treatment you get. I can't speak highly enough of this practice and this is my only way to say Thank You.
GP surgery review: sefton-park-medical-centre
Title: Appointments
Rating: 3 out of 5
Visited: May 2022
This is the second time you have let me down and not contacted me the first time I had to call an ambulance myself.
Today I called with somethingworrying me about my health and again you have not contacted me!
I’m waiting for hospital test results so am obviously stressed.
Why have telephone appointments.I’m totally fed up with outpatient appointments telephone appointments and tests.Why would I bother calling the surgery unless I really needed to.
Some people do actually dislike any form of hospital and gp appointments!.
GP surgery review: blackheath-med-ctr
Title: Fabulous responsive service
Rating: 5 out of 5
Visited: May 2023
Thank you so much - I used the new replacement “Patches” for E Consult - easy to use - excellent GP response - service easy to use & response from GP & change in meds Prescription received & changes made within 24 hours of request - fantastic
GP surgery review: central-park-medical-centre
Title: Great practice if you can see somebody
Rating: 2 out of 5
Visited: December 2023
My husband has chronic COPD I called for an appointment but was told non available I phoned at 8am as instructed but nothing available I put in prescription request on 7th December it hasn’t arrived at pharmacy Phoned practice twice and they said they would sort it  nothing to date As you can see running out of inhaler is not good