janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: borough-green-medical-practice
Title: My Review
Rating: 4 out of 5
Visited: June 2023
On time, professional, communicative, explanatory, considerate, honest, to the point and not, time restricted. This was my experience of an appointment with the Diabetic Nurse. (and previous)
GP surgery review: borough-green-medical-practice
Title: A great practice in all depts.
Rating: 5 out of 5
Visited: May 2023
Have been a pithy there for 35 years. They are professional and caring practice in all depts. Wonderful new telephone system. Polite and professional reception. Nurses make you feel as you are the most important patient. Dr. very patient and professional.
GP surgery review: borough-green-medical-practice
Title: Exceptionally good medical practice
Rating: 5 out of 5
Visited: March 2023
Great team.  No messing around but always sympathetic and efficient at managing to find a way to help. Quick, effective call backs and quick appointments when necessary.  Our large family of all ages have been looked after very well for many years.  Very supportive to visiting elderly family members needing temporary.  Good minor ops support and great dispensary service.  Thanks !
GP surgery review: borough-green-medical-practice
Title: Unhelpful
Rating: 1 out of 5
Visited: February 2023
Tried to register on a temporary basis as wanted urgent medical help/advice without bothering a&e. Really wanted to speak to/see a Doctor whilst my symptoms were bad. Extremely difficult to do and was told this wasn’t really something the surgery could do unless I e-mailed first. I did this and received a phone call to say ‘no problem’ call to reception fill in the form and you will at the very least be offered a telephone consultation. I felt so relieved as had been worried. However went to Reception and was told this wasn’t possible, asked a lot of personal information about why I had moved away from the area, how long was I back for? What was wrong with me as a Doctor wouldn’t be able to help if my symptoms had been reported to a different Doctor and were ongoing.  Had to speak to at least 3 different people giving the exact same information I had already told. Asked what exactly was wrong with me so it could be judged if it was an emergency. 
Firstly this was being discussed in an open Reception area. I was in pain and upset and don’t feel it was appropriate I should have at least been taken to one side to see if I could be helped. Told I could be given the form but it was useless really as not something the surgery could help me with. Surely this would be a Doctors decision?
I have registered as a temporary patient before and got to see a Doctor seamlessly. What is the problem at Borough Green the website advocates you are able to register as a temporary patient? The way I was spoken to whilst unwell reduced me to tears. I would not recommend this practice to anybody and that’s before you get to see a GP, if you actually do.
GP surgery review: borough-green-medical-practice
Title: Consistently very good medical practice
Rating: 5 out of 5
Visited: January 2023
I wanted to speak to a doctor about chest concerns.  It took a little while to get through but telephone queuing system tells you how many people are before you, which is great.  
Reception were very clear and helpful and arranged a call with GP within 24 hours which was perfect as non-emergency.  
The GP called as agreed and was thorough and helpful on the phone.  He offered an in-person visit which wasn't strictly necessary but I found it really helpful.  Again the visit was unrushed and thorough and everything was well-explained.
This has been our family surgery for years and I'm really grateful that they consistently offer very good healthcare and advice, especially now when so many demands are being made on the NHS.  Thank you!
GP surgery review: borough-green-medical-practice
Title: Wonderful practice.
Rating: 5 out of 5
Visited: November 2022
All departments provide an excellent service, staff are polite and helpful and appointments provided quickly if considered important.  If no app is required a same day telephone call from a doctor is received. Nurses, doctors and dispensary can not be faulted. We are reluctant to move to be near our son and daughter as we are concerned about moving to another practice. A
GP surgery review: edenbridge-med-practice
Title: Great service
Rating: 3 out of 5
Visited: June 2023
Having read previous complaints about the quality of service at reception, I would like to say that the booking system worked perfectly and everything was according to schedule for my blood test. And when requesting the results over the phone some 3 weeks later, I went from number 3 in line to being answered within a minute or so. The receptionist was extremely polite and helpful; she gave me the results at high level (all normal) and said she'd print out the full results which would be in an envelope for collection, which it was. So no complaints.
GP surgery review: edenbridge-med-practice
Title: Not fit for purpose.
Rating: 1 out of 5
Visited: May 2023
After a stay in hospital I was advised to book a blood test asap on my return home. Rang the surgery - I was 12th in the queue.  After a 55 minute wait the receptionist told me I couldn't book a blood test without my GP requesting it. I asked if the doctor could phone me so I could ask her to request it. No - there were no more telephone consultations available. I should ring back tomorrow in the hope of a telephone consultation. So 1 hour 10 minutes wasted and nothing achieved. Also tried to book an appointment to see my doctor. No appointments available for 1 month. This surgery is not serving the community and is not fit for purpose.
GP surgery review: edenbridge-med-practice
Title: Unfit for purpose
Rating: 1 out of 5
Visited: November 2022
Called today to be met with the usual condescending, sarcastic receptionist trying her best to make me disclose my confidential medical information which I would only ever share with a GP. She then diagnosed a telephone call would be the best thing despite my request to see a Doctor in person! However, this call could come at anytime so completely unsuitable for a working person such as myself. Given the outcome of the pointless telephone call would be a visit to the surgery to see a GP (which is what I had called in a futile attempt to arrange), I decided to decline and visit the minor injuries clinic in Edenbridge instead (they are brilliant where the surgery are very much not). In 7 years living in Edenbridge I have not once met the GP which the reception team insist is my GP and the only one I am allowed to attempt to book an appointment with. My attempts and those of family members are consistently blocked by the rude reception team. I am beginning to wonder if the GP in question is in fact a mythical creature...
GP surgery review: edenbridge-med-practice
Title: Telephone contact with surgery
Rating: 2 out of 5
Visited: November 2022
This afternoon I tried to contact the surgery to get blood test results after waiting 15minutes was told I was number 1 in the queue only to then be cut off, I then rang back but was told I was then 7th in the queue so gave up. As there is no longer a specific number to press for results as there used to be I pressed for the secretary's and got through but was told they could not help me with blood test results and would I hold music was then played for 2-3 minutes before I was cut off again at that point I gave up. This is not the first time this has happened and I cannot tell you how frustrating it can be. I have to say the whole practice seems to be broken not by the medical staff who are excellent when you finally get to them but the administration is appalling and needs to be reviewed as it is failing the community.
GP surgery review: edenbridge-med-practice
Title: Unable to make appointment
Rating: 1 out of 5
Visited: October 2022
Telephone queue system for appointments on a daily basis - you end up in the phone queue for over an hour. I have tried 4 times in the last two days but cannot stay on the phone that long whilst at work. Went in person to try and make an appointment but no appointments available. What on earth am I meant to do? I have an bacterial infection that needs antibiotics and is getting progressively worse but I cannot see or speak to a doctor for medication. Why is Edenbridge so much worse than other surgeries?
GP surgery review: edenbridge-med-practice
Title: Major problems with appt. systems
Rating: 3 out of 5
Visited: September 2022
Aug. I tried to book an appt for a blood test twice over the phone, and after 20 mins of waiting (with little movement in the que) for connection to reception, both times, I gave up.  The third time I rang, as the situation was getting urgent I was waiting in the que for connection to reception for 30 mins (I timed it,) before I was able to make an appt.
Yesterday, I phoned the surgery pharmacy for advice on problems with my medication and they said I should arrange a phoned appt with my doctor. So, they transferred me to reception where I was second in the que, and after a few mins I was first in the que, and there I waited for 45 mins without being answered.  I hung up as waiting any longer I would start to be charged.  So today I attended the surgery to request a phone appt with a doctor, to be told the first available one was 17th Oct. or, if I would like to come into the surgery at 8am tomorrow I could have book a phone appt with whoever is on duty. That will then make 2 visits just to make an appt. How is that good for the environment, all those car journeys?
Plus, how do housebound patients manage?  I know from experience they can't ask a neighbour to make a referral as, they "aren't a relative."
The staff are charming once you get an appt. but the process is so frustrating, and, it is not just my experience, ask local people, and they all say the same "you need to attend the surgery" as telephoning is a waste of time.
The system needs to be improved.
GP surgery review: edenbridge-med-practice
Title: Ventilation
Rating: 2 out of 5
Visited: June 2022
I visited the surgery this morning, the waiting room was busy, everyone wearing a mask but not one window open. Coronavirus is still with us, ventilation is vital especially in a GP surgery.
GP surgery review: edenbridge-med-practice
Title: Poor care and support
Rating: 1 out of 5
Visited: February 2022
Phoned the doctor as became very unwell very quickly. No appointment and even when I discussed my history and why I needed help, so I do not end up in hospital. Staff dismissive and said nothing they can do about it. Had to drive, very unwell to Sevenoaks to get help. They wanted to send me to hospital. Typical of the standard of care we have all become accustomed to at Edenbridge medical practise.
GP surgery review: otford-medical-practice
Title: terrible
Rating: 1 out of 5
Visited: November 2023
had been waiting weeks for an appointment then given a telephone one which resulted in an xray appointment.
This was then cancelled due to errors made by doctor on the appointment request.
Still waiting for any contact whilst attempting to contact them myself and my symptoms worsen.
the nhs is broken and they all want to be paid more, for much much less
GP surgery review: otford-medical-practice
Title: Obstructive and dificult
Rating: 1 out of 5
Visited: October 2023
Never the same rules twice .Will do anything to push you on to the web and away from any human assistance .One time one rule next time a different one .Could not care how important it is for youor what you need. Shamefull
GP surgery review: otford-medical-practice
Title: Poor reception staff communication
Rating: 2 out of 5
Visited: June 2023
Firstly I’ll say any communication with GPS or nurses in the surgery have been good.
Where the surgery falls down is reception staff. There seems to be a lack of empathy and caring. Generally they are off hand. Today I rang for advice patient access. I’ve had terrible pain. For all other medical input I’ve gone privately but need Gp to prescribe more analgesia.The receptionist looked on the screen and said but you’ve only just had. This is because I’m taking the top end amount. She made no attempt to ask me about pain or how I was, or even suggest any help. I asked about patient access. She said to fill in online (but I couldn’t find) She said she didn’t know how, she didn’t attempt to look it up or help. I thought using this service so I don’t have to phone would be better for reception team. I’ve written a letter and dropped off now - certainly won’t phone again. I just felt her manner was offhand. In general find all the staff like that. I think they should know  patients  do not want to phone up, it’s generally done to get help. Luckily I went privately for part of my treatment. There is such a difference in the attitudes of staff in the private sector. They trip over theirselves to help you. They smile. They make you feel valid. When you are unwell you just need to know someone cares. I am a nurse and treat my patients how I’d like to be treated. So why can’t they? I really do think they need some training in interpersonal skills. I thought it was very poor today!
GP surgery review: otford-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
The Kemsing surgery where so helpful, kind, caring, professional. I came away feeling someone was listening to me and helping me after seven months of being very unwell and back and forth to the hospital. Highly recommend this great practice. Regards Matt.
GP surgery review: otford-medical-practice
Title: Continued great service
Rating: 5 out of 5
Visited: January 2023
We have always found otford gp to be helpful friendly and efficient. 
Appointments that are genuinely urgent are given.
We required some urgent medication emailed from a hospital consultant today and it was available within hours. Very prompt.
GP surgery review: otford-medical-practice
Title: Thank you
Rating: 5 out of 5
Visited: November 2022
Thank you for the fantastic way you dealt with my recent health scare. A quick and caring professional service on the day I called for an appointment after a scare followed by a less than 2 week appointment with the hospital.  Top class service with great professionalism.
GP surgery review: otford-medical-practice
Title: Excellent rapid care for baby
Rating: 5 out of 5
Visited: November 2022
I feel compelled to leave a glowing review of the excellent service we have received recently for our baby who was poorly with a cough. We were seen within hours of calling to book an appointment, and again a week later received prompt follow up care when her symptoms persisted. The GP was fantastic. Reassuring and clear and careful in their explanation of the diagnosis and proposed course of action. Despite the current overwhelming demand for healthcare and being stretched beyond capacity, the quality of care received was brilliant and their diagnosis and treatment were spot on. We are incredibly grateful to have such wonderful GPs and nurses working at our local practice. Keep up the amazing work you do.
GP surgery review: otford-medical-practice
Title: Fantastic service
Rating: 5 out of 5
Visited: July 2022
I popped into Kemsing surgery on the Thursday to ask about an update to my polio vac.   The receptionist said she would send an enquiry  on next day Friday I had a telephone call re an appointment on the following Monday I had the triple vac plus pneumonia.  I couldn’t have had a better service.  The nurse was patient considerate and efficient.  Well done Otford medical practice
GP surgery review: otford-medical-practice
Title: Amazing service at a tough time
Rating: 5 out of 5
Visited: January 2022
My hospital wrote that I needed a 4th Covid vaccination as soon as possible because of my blood cancer. I was reluctant to call the surgery as they are working under such huge pressures, but couldn't get an appointment by any other route.  I got straight through, an extremely helpful receptionist checked and made me an appointment at the surgery for this Saturday. Just amazing service at the Practice. Thank you!
GP surgery review: south-park-medical-practice
Title: Unacceptable service
Rating: 1 out of 5
Visited: May 2023
Several weeks ago I started to liaise with one of South Park's doctors to arrange for my frail 88 year old mother to see a specialist after an emergency visit to A&E provided a short term fix to a potentially serious problem. I made clear that I would pay to see a specialist privately given the urgency. On return from a short holiday, I expected to find a copy of a letter to a specialist. Nothing. So I contacted the surgery who said that a referral had been made but only the secretary had the details and she wasn't working that day. I rang the next day to be told at 1445 that the secretary had left for the day. She would be in between 1000 and 1430 the next day "depending on the traffic." I called the next day to be told that a referral had not been made and I couldn't speak with the secretary because that was not normal practice. It was also suggested that I had "misunderstood" and sadly the practice couldn't access the (currently on leave) doctor's messages with me so could I send an email explaining the problem. I did. I also asked to speak with the practice manager. She rang me back after about 3 hours and I have now managed to book my mother an appointment with a specialist. Interestingly the practice manager was able to read my messages with the doctor.... She also said that the secretary worked from 0900-1500 each day. In summary, unacceptable delays by the doctor in making a referral for a vulnerable patient and a reception team who seemingly don't understand their own procedures.
GP surgery review: south-park-medical-practice
Title: Appallingly inefficient
Rating: 1 out of 5
Visited: May 2023
This practice took over 10 days to issue the required medical certificate for the registration of a death. It took the threat of a formal complaint by me and the Registrar threatening them with the Coroner’s Office for it to be done. In addition it has been three weeks and I am still chasing them for them the paperwork required for cremation. Holding up the registration process and the funeral of my mother is disgraceful, unprofessional and unacceptable. My mother died in a local home and the surgery had signed over the required end of life medication. Her death was predicted and not unexpected and therefore I fail to understand the delay in providing this basic paperwork. These delays have caused unnecessary stress to a family who should be grieving not chasing the surgery to do their job
GP surgery review: south-park-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Every dealing with every member of staff since registering my elderly mother at the end of April has been excellent. Courteous, helpful, very efficient staff help to turn situations of concern into positive ones.
GP surgery review: south-park-medical-practice
Title: Incompetent
Rating: 2 out of 5
Visited: April 2022
Had minor accident with dog and called 111 to get apointment. Looked at swollen leg and told would go down in 6 weeks and given painkillers. No improvement so went to minor injuries at Sevenoaks hospital where they X rayed and told no fracture and refererred to Pembury hospital. Finally had ultra sound scan and given more medicine but still swollen after 6 months. Tried get apointment with South Park but reception said they had no details so sent info in text format.12 days later still heard nothing so phoned and waited 45 minutes to get an answer by reception who said would refer again to doctor. Still not heard back from surgery..
GP surgery review: south-park-medical-practice
Title: I have moved doctors four times in the past 10 years...
Rating: 5 out of 5
Visited: March 2022
I have been with South Park Medical practice for 3 years now and have always praised them, even through the tribulation of covid!
Last night my 3 month old son was sent to Pembury on advice from 111 after deteriorating through the evening.
This evening, I recieved a text message from his lovely Doctor at South Park, through the practices online service and it has really reinforced how great the surgery is!
All the team have been wonderful at caring for our family, from reception who ensure we get triaged and get appointments as necessary, to the nurses who make the first set of jabs that little bit easier, and of course the lovely doctors who clearly do care!
I would highly recommend this surgery!!!
GP surgery review: st-john's-medical-practice
Title: Much improved since last time
Rating: 4 out of 5
Visited: August 2023
I have been a patient at St John's Hill since it split with the Otford surgery, which is a long time ! Over the last few years it hasn't been easy to get an appointment and out of frustration,  I have previously ended up paying for a digital GP appointment.

I called the surgery at 8.20 this morning to make an appointment.  I was number 6 in the queue and got answered after 11 minutes of holding.  The receptionist was friendly, professional and helpful.   I got an appointment for the same day.  Arriving at the surgery the greeting at reception was warm and friendly.   They were busy answering phones and dealing with walkin patients.

I saw the doctor within a few minutes of arriving.   She gave me time to explain what I was there for and I didnt feel rushed.  All done and dusted in a short time, with my prescription on its way to the chemist.  Which I duly picked up within 30 minutes.

I would like to say thank you for the great service, you get 5 stars from me :)
GP surgery review: st-john's-medical-practice
Title: It is so stressful to obtain an appointment
Rating: 1 out of 5
Visited: February 2023
My elderly father is a carer for my mother who has dementia and is very frail. They are both patients at this surgery.  When my father tried to telephone to make an appointment he was told to call back as there is only one doctor now-  this has happened twice.  Upon the third time of ringing he was told he would need to visit the surgery in person simply to organise the appointment.  My parents are almost ninety years old, my mother can barely walk and yet they are expected to travel into town  by 8am simply to arrange an appointment?  They don't have a car, there are no buses at that time so would have to pay for a taxi it is madness.  Like many dementia patients, my mum can barely get ready for 11am these days. I told my dad that he will need to be more assertive with the receptionist and, eventually we got something arranged over the phone.   Today he managed to make an appointment when ringing  but that has now been changed to a time which is not possible for them.  I do understand that the reception staff are trying their best but some common sense and compassion needs to be applied.
GP surgery review: st-john's-medical-practice
Title: Very satisfied
Rating: 4 out of 5
Visited: December 2022
My appointment was with ENT after referral.
A lovely gentleman sorted out my problem.
Plus I did not wait long and went in about 15 minutes before my time slot.
Thankyou
GP surgery review: st-john's-medical-practice
Title: Thanks
Rating: 4 out of 5
Visited: November 2022
Thanks for organising for my son to have his flu vaccination. The process was really easy, we were called back after our initial enquiry and booked into an afternoon appointment. We were met by a helpful and kind nurse who gave him his nasal flu vaccine. I know it’s hard going in the NHS at the moment so i am very grateful for all your help and hard work.
GP surgery review: st-john's-medical-practice
Title: Excellant flu roll out 2022
Rating: 3 out of 5
Visited: October 2022
Really organised seasonal flu roll out, well done St John's Staff. From the text reminder to the organised roll out of the flu vaccine it was excallant.