janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: great-eccleston-hlth-ctr
Title: No appointments
Rating: 1 out of 5
Visited: August 2023
I called the surgery to book an appointment to see a doctor. I haven't needed to see a doctor for 8 years. I was in a que for over 50 minutes on the phone being 21st in the que. When I eventually got through there were no appointments left for that day. I was told I could go to a walk in centre if it was urgent or tonally back the next day and try and get an appointment. I was also offered an appointment a week later at another surgery which I took as I would never have been able to see a doctor as I work during the week and this was the first day of my holidays.  Are.there only 20 appointments each day? My condition isn't urgent at the moment but left untreated I would end up using A and E at hospital. The surgery is shown as accepting new patients. If you can't see the patients you already have why are you accepting new ones.
GP surgery review: great-eccleston-hlth-ctr
Title: cant ever get through
Rating: 5 out of 5
Visited: April 2023
Been on the phone for 1hr 38 mins when a message came on saying they was having problems at their end and to try later , no its 12,34 and their having lunch so stop the phones started at position 17nand was 2nd in line when it cut off . tried earlier also and couldnt get through .This practice is getting terrible no appoitment's ever
GP surgery review: great-eccleston-hlth-ctr
Title: Impossible to get GP appointment
Rating: 1 out of 5
Visited: April 2023
I’ve tried ‘phoning in the afternoon, then told to phone after 8am in the morning, then tried 120 times between 8am and 10am…….hopeless.
When I did get through I was No22 in the queue. Tried more times, then 15 in the queue. Tried emailing but no response.
I’ve not seen a GP more than half a dozen times in the last 10 years, but these days, especially after covid restrictions, it seems like they’re not interested in seeing patients face to face. In fact I’d go further. It seems like they’ve designed their system to be as difficult and off putting as possible.
I thought it was supposed to be a “service”, but the reality is a million miles from that!
GP surgery review: great-eccleston-hlth-ctr
Title: Worst practice
Rating: 1 out of 5
Visited: February 2023
Went to make an appointment but was told there wasn't any and to ring the following day or go to a walking center! Been a patient for over 35years and it's been excellent in the past ,apart from the pharmacy and there staff who are really helpful the rest might as well shut down.
GP surgery review: great-eccleston-hlth-ctr
Title: Men's Health Doesn't Count !
Rating: 1 out of 5
Visited: April 2022
I  booked a general health check up at the Great Ecclestone Health Centre which due to my age was recommended , however, on the day of the check up the Nurses and especially the Sister were very abrasive and questioned why I was asking for a general check up for cholesterol levels/diabetes/blood pressure/heart/ PSA prostrate etc - furthermore, I would say that the attitude of the sister was rather rude, abrupt and very unprofessional considering  that the health service are trying encourage men of my age to have health checks more regularly because we tend to leave health issues until it is sometimes too late. It was also interesting to note that one of the doctors at this surgery said that 'General Health Checks' should be carried out every 5 years ! - many others including myself are of the opinion that 'General Health Checks' especially given my age, should be carried out every year if possible, the checks are straight forward and fairly quick to undertake, they could save time and expense for the NHS in the long run and more importantly 'they could save your life' which I do happen to value even if the nurses at the Great Ecclestone Health Centre don't!!! I must point out that I have paid my National Insurance for all my life ' I feel that I am entitled to the National Health Care that I have helped pay for - even if I am a man!
GP surgery review: kirkham-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2023
The treatment I had with the dentist was very professional with a gentle touch. The best dentist I have ever had.
GP surgery review: kirkham-health-centre
Title: Excellent
Rating: 5 out of 5
Visited: January 2022
I and my family have been registered at the practice for a number of years and I just felt it necessary to say how I think it is going from strength to strength. I never fail to get an appointment for myself or my children. The reception staff are friendly and the clinical staff that we have seen thorough and supportive. Working in Primary Care myself I know how challenging these past 2 years have been and I want to say thank you to all staff at Kirkham Health Centre - you’ve provided a great service to the community and I would recommend the surgery to anyone looking to register.
GP surgery review: the-over-wyre-med.ctr.
Title: Pathetic service
Rating: 1 out of 5
Visited: October 2023
Waited in call queue 45mins re an acute medical issue related to very painful shingles. Eventually answered and told to either go to walk-in centre or call back next day. 
Decided must try to treat problem myself with alternative therapy. Its better than medical for disease prevention but forced into using it for acute treatment due to reluctance of nhs surgery to treat me, a very common occurrence nowadays.
GP surgery review: the-over-wyre-med.ctr.
Title: Appalling
Rating: 1 out of 5
Visited: August 2022
I had high hopes for this practice. I felt the GP listened to me - a rare thing indeed as they are usually dismissive and completely lacking in compassionate and communication skills.

However, having to (politely) argue for a face to face appointment because I had no phone at the time, and use hearing aids, was depressing. And now the wait time for a "routine" application is 5 weeks. I have been suffering with an as yet undiagnosed illness which has worsened over the past 2 years to the point now where I can no longer just grin and bear it and get on with it as I have been doing. I feel let down and hopeless that I'll ever feel better as the turnaround for being seen is so long.
GP surgery review: the-over-wyre-med.ctr.
Title: Outstanding care
Rating: 5 out of 5
Visited: June 2022
I moved to the area from France last year and have had some significant health problems. The care I have received from everyone at this practice (reception staff, nursing staff, healthcare assistants, pharmacy staff and of course the GPs themselves) has been wonderful.  How lucky we are to have such a dedicated, responsive, professional medical team. The French health system has a reputation for being one of the best in the world and I was a little unsure how medical care in the UK would compare to this.  How wrong I was. I could not have received better care anywhere than I have at the Over Wyre Medical Centre.
GP surgery review: the-over-wyre-med.ctr.
Title: Unacceptable waiting times
Rating: 3 out of 5
Visited: May 2022
I had rang  owmc25/3/22.
Request a Telephone Appointment with a female Doctor. 
I was given 28/4/22.
When asked what the reason was?
I told the receptionist it was because I had found a lump on my breast. 
I eventually saw a female Doctor 6/5/22.
I was fastracked to Breast Care Clinic at local Hospital. 
I was seen 6 days later.
Should my appointment taken this long to speak to a female Doctor?.
Unacceptable.
GP surgery review: eastfield-house-surgery
Title: Poor service
Rating: 1 out of 5
Visited: December 2023
On 1st December I had a serious cough alongside deep bubbling sounds and wheezes from my lungs. It had worsened over the course of a week. I was refused contact with a doctor and told that 111 was the appropriate course of action. This is no surprise as it is impossible to get an appointment 99% of the time. Not for anything. I continued to deteriorate during Saturday and was getting really unwell. Breathing was becoming very uncomfortable. I was seen on the Sunday by the on-call doctor. He listened to my chest and said that I had bronchitis and that antibiotics were definitely needed. The on-call service should be for unforeseen illness, not to pick up the slack and poor patient care that is the situation at Eastfield House. An obvious case of a routine illness needing a timely appointment. There is simply no care available. Getting unwell is not safe position to be in, given the circumstances.
GP surgery review: eastfield-house-surgery
Title: Anema booking useless
Rating: 1 out of 5
Visited: November 2023
Just another excuse to not have to deal with patients, can't get access to book an appointment using this rubbish system. Some people have busy lives and while feeling unwell just have to get on with work,childcare whatever. Do they really think the surgery is that holy now that the community has to queue up around Newbury with the hope of catching a glimpse of the Dr, like the pope? Maybe if we do we will see a miracle! Yes, that miracle would be an actual appointment to see the Dr before body parts start falling off. Utter rubbish! Thanks for making everyones lives so much harder, i'm sure the practice can now sit back and relax as they dont need to speak to any annoying locals any more, have a cigar on me!
GP surgery review: eastfield-house-surgery
Title: Not fit for purpose
Rating: 1 out of 5
Visited: November 2023
Tried to make appointment in the morning on the new system on line will not let you login ,so l phoned to talk to somebody after 40 minutes wait I was told you can’t login again till after 1.30pm still wouldn’t let me login so I phoned the practice again waited another 50 minutes asked every question except my shoe size still didn’t get a appointment told bye the receptionist they have to many patients so they said they would get back to me ,so no further forward ,no wonder so many people are going to hospital ,they think this is progress
GP surgery review: eastfield-house-surgery
Title: Anima system
Rating: 2 out of 5
Visited: November 2023
Have used the anima system twice and I’m not impressed, I try to book an appointment for my son, I have followed all the instructions to set up my children as dependents but get told that I have submitted the appointment for myself when I get a call back from the doctor. I select my child’s name when doing this but it doesn’t seem to want to book it for my child. Apparently according to the receptionist I’m the only one that this is happening to so they can’t book an appointment. 
Also when I go onto the system at 7.30 or at 1.30 when they tell you to as it won’t take request’s unless it’s at these times it sometimes still won’t take requests. I get told by the receptionist that the doctor has to switch on the requests so this can happen between any time of 1.30-2.00 so keep checking… but they switch it off when all the appointments are fully booked. So if you miss the slot then I guess that’s your bad luck. So I miss the slot because I have to tend to my children, then I miss it again because I logged in and the doctor hasn’t switched on the system… and I didn’t have time to check it within the next half hour, it’s bonkers. I wanted to complain to the practice manager, but she doesn’t take calls just suggestions that you can submit to the practice. How nice for her to take suggestions while the receptionists take the flack. I am honestly at my wits end. I try not to get annoyed but it’s really difficult.
GP surgery review: eastfield-house-surgery
Title: Anima!!!!
Rating: 4 out of 5
Visited: October 2023
Anima is a total waste of time for me. Feeling quite poorly at the minute. Tried to navigate through the anima system with no luck. I phoned the surgery and the receptionist was very pleasant and stated that I should call back at 1.30pm when she'd be able to request an appointment on my behalf. I called back., speaking to a different receptionist who wasn't pleasant at all. The anima system has had me in tears
GP surgery review: eastfield-house-surgery
Title: Anima.
Rating: 2 out of 5
Visited: October 2023
I feel that I must air my view of Your new appointment system, namely Anima. I tried to use it this morning to get an appointment to see my Doctor for what I believe is the start of a chest infection, which is not a good thing when You are Asthmatic and classed as "vulnerable"! I was advised by Anima to either dial 999 or visit my local A&E, which I don't need to tell You is at Basingstoke, a 12 mile journey. As advised, I tried again at 1300 hrs to be told that no more requests are being accepted and to try again at 0730 tomorrow, probably to be told the same thing while my condition slowly gets worse. Why have You discontinued the simple straightforward method of ringing for an appointment? Life is complicated enough for me now without all this hassle as I was diagnosed with Parkinson's Disease last year. Anima also advise ringing 111 as an option, I tried this when my last chest infection reared  it's ugly head in April and they advised me that I should go to the chemists and get some cough mixture!! On that occasion I was lucky enough to get an appointment with my Doctor at short notice and She prescribed Steroids and antibiotics which alleviated the condition very quickly. This is all I want now but find that I am unable to do that, which is very disappointing.
GP surgery review: eastfield-house-surgery
Title: Not happy with the GP
Rating: 2 out of 5
Visited: September 2023
Very disappointed from the care I get from my GP, over the year experiencing the pain In my legs which sounds like circulation, not medication prescribed as she is still not sure what causing my condition. Is there any chance I can  request another doctor or another opinion ? As this been going for over a year and I am scared that this condition will get worse. I need a proper treatment.
GP surgery review: eastfield-house-surgery
Title: Bad service
Rating: 1 out of 5
Visited: July 2023
Very long waiting for non emergency appointments. I been offering appointment in a middle of September. Everything that I can say this is a bad service
GP surgery review: eastfield-house-surgery
Title: Unable to get appointments
Rating: 1 out of 5
Visited: July 2023
I have a shoulder problem, that I've tried to treat with ice and ibuprofen after talking to a pharmacist. That’s unfortunately not cleared up the issue, to the point that I’m not having trouble sleeping. I call today to get an appointment with somebody to help, and I’m told it’s 6 to 8 weeks for an appointment! What makes it worse, from the looks of it they are still accepting new patients, even when they can’t offer appointments to their existing ones
GP surgery review: eastfield-house-surgery
Title: Too long for an appointment
Rating: 3 out of 5
Visited: July 2023
I waited 6 weeks for an appointment. Since my Doctor retired I rarely see the same Doctor. The receptionists are great and care fine when finally get to see someone. I know the nhs is suffering difficulties but this is unacceptable.  I feel for the receptionists who have to tell patients how long they will have to wait. This needs addressing urgently
GP surgery review: strawberry-hill-medical-centre
Title: Unfriendly website, ineffective phone servic
Rating: 1 out of 5
Visited: January 2024
The practice website appears deliberately vague and i5 is all but impossible to contact a doctor without a lengthy wait on the telephone where you will be constantly reminded to use the website. Not fit for purpose and very frustrating “service” as a patient. Why does it have to be this way?
GP surgery review: strawberry-hill-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
I find Strawberry Hill Medical Centre a well organised and well run practice.
Their flu and Covid vaccination day was well done compared to many. 
Reception and Admin Staff are helpful and friendly even at difficult moments. 
All the medical staff who have treated me have been efficient, thorough with a very patient manner. Some current staff are the best I have ever had.
GP surgery review: strawberry-hill-medical-centre
Title: Doctor cared
Rating: 5 out of 5
Visited: July 2023
Doctor made me feel reassured, listened and nothing seemed too much trouble.
Going to request if this GP can be my registered GP moving forward
GP surgery review: strawberry-hill-medical-centre
Title: Speedy referral & effective communication
Rating: 4 out of 5
Visited: May 2023
When I noticed some worrying symptoms I obtained a doctor's appointment within a couple of days, the doctor then made an urgent referral to a specialist. The specialist at Royal Berks saw me within 2 weeks and then organised an MRI and a biopsy within a further 2 weeks. I have already received a repeat prescription from Strawberry Hill (as prescribed by Royal Berks) to alleviate some of the symptoms. The communication between Strawberry Hill and Royal Berks has been very efficient and extremely quick.
GP surgery review: strawberry-hill-medical-centre
Title: Kind and considerate
Rating: 5 out of 5
Visited: March 2023
I phoned the surgery to make an appointment with my GP. The lady I spoke to was so kind, considerate, understanding & professional. She understood my reason for calling & the way she treated me & helped me was with such respect, thoughtfulness and reassuring. I can't thank her enough. In my telephone appointment, my GP was as always, kind, considered, professional & collaborative. These two people alone are a credit to the surgery and I can't recommend this surgery enough. Thank you.
GP surgery review: strawberry-hill-medical-centre
Title: Wonderful Team you all are!
Rating: 5 out of 5
Visited: February 2023
I am so thankful for the amazing care my son recently received from Strawberry Hill. My son of 15 had suffered a cough and cold since before Christmas but suddenly two weeks ago things changed and he became very ill.
I rang Strawberry Hill in a panic and pleaded for an urgent appointment. Reception were brilliant, they knew things were not good. 
We were seen very quickly and The Doctor took over. He gave my son a thorough examination taking great amount of time and care. He gave a diagnoses of suspected of pneumonia/chest infection. He wasted no time with urgent further tests at the local hospital. Blood tests, Xray, more appointments and most important Antibiotics meds .. the care was constant. There were two further check up appointments as The Doctor wanted to make absolutely sure there was improvement each time . My son is fully on the mend. Absolutely amazing care and extremely heartwarming.. thank you so much for the most wonderful care to The Doctor involved along with the rest of the Team at Strawberry Hill.
GP surgery review: strawberry-hill-medical-centre
Title: Impossible to book an appointment
Rating: 1 out of 5
Visited: January 2023
I find it unbelievable that they have gotten rid of their eConsult system! I understand that sometimes eConsult can cause practices to become very busy as it is a very easy way to contact your GP but getting rid of this and making everyone call to make an appointment is absurd! I, like a lot of other people, work during practice hours, meaning that it is almost impossible to call and make a routine appointment. Lunchtime is always a busy time on the phones and it is near impossible to get through in my half hour lunch break. I have resorted to upping my medication myself and have been ordering it early; half a month early for the past few months and nobody dealing with prescriptions has even noticed the 'overordering'. 

This is a very poor practice and I would steer well clear!
GP surgery review: strawberry-hill-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Excellent surgery very caring staff receptionist nurses and doctors we were very apprehensive a year ago go when we have to move to this surgery after reading all the negative reviews I cannot fault this surgery at all I don't struggle to get an appointment everything for us has been excellent keep the good work up Strawberry Hill and thank you
GP surgery review: strawberry-hill-medical-centre
Title: Very bad behaviour by lady Dr
Rating: 1 out of 5
Visited: November 2022
We had the appointment for our 4 year old girl 
she cried all night and morning because of tummy pain and leg pain we book GP appointment because for us it was emergency and when we reached there GP saw our daughter in school dress and started screaming that she is in school dress and you are saying it's emergency,within 1 minutes she saw our daughter and she did not listen any other thing because of her behaviour our daughter said her pain is gone but when we reached home she started complaining about the tummy pain again,after that she had very bad fever and again leg & tumny pain,but she doesn't want to go to doctor because of that one doctor behaviour..my question is that where we schedule have to go when we need doctor? and what is emergency in your term ? if your daughter is crying badly ,not active as used to be ,not talking to you ,not playing,not watching TV,not eating having fever and pain,we will go to doctor,if Doc is rude where we should have to go?? Every night I am struggling because she is behaving very weird, crying all the time.
GP surgery review: strawberry-hill-medical-centre
Title: Great interactive online system
Rating: 5 out of 5
Visited: August 2022
I used the “new” online system to give details of a non-urgent issue. My GP emailed me back within 48 hours offering an appointment for the next day. Prior to the online system I would have had to ring reception, wait ages for the phone to be answered and then having been triaged, offered an appointment six weeks hence.
I found the system very easy to use and was impressed with the response.
I believe this practice is delivering a much improved service to patients.
GP surgery review: the-downland-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: January 2024
I was offered an earlier appointment than I had booked online in case the issue was urgent.
The doctor saw me on time, was very thorough and then requested another GP's opinion. Felt very well cared for.
GP surgery review: the-downland-practice
Title: Great Practice
Rating: 5 out of 5
Visited: January 2024
I have to use GP services a couple of times over the past few months. I have to say that every time I’ve called, I have been offered timely appointments, the practitioners I’ve seen have always been very professional and have been a real help. The receptionists I’ve spoken to have also helped direct me to the right person I need to see. Thank you Downland Practice
GP surgery review: the-downland-practice
Title: Phone Consultation
Rating: 4 out of 5
Visited: December 2023
It was helpful and relaxing to sit at my desk at home, ask prepared questions and make notes during the consultation with my GP.
The prompt interaction and exchange of information via my mobile phone was efficient and easy to read.
GP surgery review: the-downland-practice
Title: Great and supportive practice
Rating: 5 out of 5
Visited: December 2023
I have been registered here for 5 years and have never had anything other than good experiences. Everyone I have come into contact with have been professional, kind and helpful.,reception team to Doctors. They all work so hard and try to give you the help you need.
GP surgery review: the-downland-practice
Title: Informative and excellent practice
Rating: 5 out of 5
Visited: December 2023
Good communication and reminders.  The patient matters and is listened to and respected
Good follow-up in care
GP surgery review: the-downland-practice
Title: Friendly, efficient and punctual
Rating: 5 out of 5
Visited: December 2023
No waiting, I was called into my appointment with the nurse 5 minutes early.   She was friendly, efficient and reassuring.   I feel lucky to be a patient of the Downland Practice.
GP surgery review: the-downland-practice
Title: Confidence in my doctor and surgery
Rating: 5 out of 5
Visited: December 2023
I was able to get an appointment when I really needed one. The GP was very caring and thorough, gave me the time that was needed and explained my condition and planned treatment in depth.