janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: belmont-health-centre
Title: Blood test
Rating: 1 out of 5
Visited: January 2023
I've got a bad hip. I went to reception at 12.03 then got told to go to other side of building on icy Road, reception said thay had my paperwork but was told there was no blood test paperwork, then told to go back outside back to reception for paperwork. My pain is not something you can play with. I refused to get paperwork and left due to pain.
This was booked earlier in the day 9am but there was a car accident and I called immediately as I was going to be late when reception gave me a new time of 12.05pm the same day.
Where was the paperwork and how much running around do I have to do. 
I am writing to my MP. And NHS to complain if this carries on.
GP surgery review: belmont-health-centre
Title: Excellent GP
Rating: 5 out of 5
Visited: March 2022
Take good care about the patients even apart from treatment if we need any help entire GP staff very coprative and helpful.
GP surgery review: the-circle-practice
Title: Imposible to make appointments
Rating: 2 out of 5
Visited: October 2022
The only way to make an appointment is to call at 8am or 3pm for an appointment on the day. Unfortunately every time you try to call at those times the phone ia always engaged.... basically it is nearly impossible to book an appointment. My husband has been trying for almost 2 years and we haven't managed to be seen. They advised to call 111.
GP surgery review: the-stanmore-medical-centre
Title: Causes me unnecessary stress
Rating: 1 out of 5
Visited: January 2023
I have not been able to get an appointment with this GP - let alone my repeat prescription since registering. Everything about the service is terrible and doesn’t work. I am currently doing everything I can to be registered elsewhere as the service has led to severely affecting my mental well-being. They send you a link to book an appointment, the link then takes you to a service that is closed and under repair - seemingly never fixed. When it does work, you cant book an appointment anyway! Awful services.
GP surgery review: the-stanmore-medical-centre
Title: The worst Answering Service
Rating: 1 out of 5
Visited: October 2022
45 minutes and finally gave up waiting to book an appointment .... ".. you are next in the que" message for over 20 minutes
GP surgery review: the-stanmore-medical-centre
Title: Crowshot Avenue  surgery
Rating: 2 out of 5
Visited: October 2022
I call up to as I need to arrange an appointment for my parents who has no access on. Line. I was told by the receptionist I can do this as it takes time and other patients are wait for a call , I held on for about 10 minutes, and told her I can’t log in as it’s not available. Receptionist refused me and but the phone down , yet on the answer machine and on there websites says people with no internet access we  can do it by phone.
The receptionist put the phone down on me !! How rude can they get just no one wants to do their jobs probably and sufficiently. Very disappointed with this surgery and there rudenesses.
GP surgery review: the-stanmore-medical-centre
Title: How GP practice should be.
Rating: 5 out of 5
Visited: August 2022
Today when attending for a blood test, I enquired if I may also have my PSA test which had been delayed due to Covid and within minutes given the go ahead.
Similarly when asked if a follow up enquiry for my pain consultant could be ascertained, that enquiry was confirmed and a response will be received within 48 hours.
All of this with a polite kindness and a really pleasent attitude.
GP surgery review: the-stanmore-medical-centre
Title: Highly efficient and responsive
Rating: 5 out of 5
Visited: July 2022
This review relates to my annual review of medications with the practice.  From start to finish, the doctor could not have been more responsive and efficient.  The “on line” services and via text worked extremely well with almost instantaneous responses.  My blood test and follow up appointments with the practice nurse took place on time with no waiting and the nurse took the time to patiently run through the results in some detail and made good recommendations.   The doctor appointments were fixed efficiently and the phone consultations were very good and suited me well given work constraints.  At all times the doctor, receptionists and nurse could not have been more pleasant and professional, particularly bearing in mind the stresses this busy practice must be facing.  Thank you, thank you, thank you!   I am lucky to belong to such a caring and efficient practice which is a credit to the NHS, which is so frequently the subject of harsh criticism.
GP surgery review: the-stanmore-medical-centre
Title: Arrogant
Rating: 1 out of 5
Visited: June 2022
I have Covid and I am ill. Have not once bothered my GP over this. I get a call 2h 45 mins late with no apology. I have to work online when GP calls. I cannot reschedule. He offers no explanation. I questioned why. He hangs up on me. No duty of care whatsoever. I am appalled and disgusted. Website is also down. You can only use website. I had to call and wait 40 mins to speak to someone.
GP surgery review: the-stanmore-medical-centre
Title: Great practicehave
Rating: 5 out of 5
Visited: June 2022
Have received excellent  help from this practice. Filled out  klinik form dr.called same day and was seen an hour later. Also  received  flow up call to see how  I was getting on with my  problem.
GP surgery review: the-stanmore-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Brilliant online service. For non-urgent medical care, this is a fast and service to offer. I sent my online referral in the morning and within 30 minutes I had a response. I was asked to send in pictures and answered the doctors questions.
GP surgery review: the-stanmore-medical-centre
Title: Great caring Drs and reception
Rating: 5 out of 5
Visited: May 2022
Receptionist are very helpful caring supporting ever ready to help and very professionals. Drs appointments  are booked on a new system . Prescriptions are dealt quite quickly. Main advantage and greatness is Drs don’t rush they do listen to problems and issues and then deal. If the issue is urgent then a quick response follows . If one can not use online system then receptions for help. The nurses and blood testing staff is excellent and very helpful. Glad to be with this surgery for a long time and had never any issue. But always had compliments . Wishing All the staff and Drs best wishes and sincere thanks for thei kind and timely help.
GP surgery review: the-stanmore-medical-centre
Title: Great Community GP…A+++
Rating: 5 out of 5
Visited: April 2022
I’ve been with this GP Surgery for many years, and all the staff at this surgery are very friendly, and always deal with queries promptly despite the recent COVID-19 challenges. Staff always go above and beyond for me if I have a medical or administrative query. I would have no hesitation in recommending this practice to other’s 🙂🙂🙂 

Thanks very much again.
GP surgery review: enderley-road-medical-centre
Title: Awful service
Rating: 1 out of 5
Visited: July 2023
Receptionist hung up the phone on me after waiting 10 minutes to speak to someone.
Never get results even when follow up appointment is needed. Was left a year unaware that I needed a follow up appointment after a test because ‘they didn’t have the results’. It was only when I rang back a year later they asked me if I had the follow up. Spoke to a gp on the phone about a problem and went on my records a couple of months after to realise they hadn’t listened to me at all and they hadn’t recorded the issue/symptoms I had said
GP surgery review: enderley-road-medical-centre
Title: Amazing experience
Rating: 5 out of 5
Visited: June 2023
I had a minor surgery yesterday and the nurses were so lovely and welcoming, made the experience very pleasant and enjoyable.
GP surgery review: enderley-road-medical-centre
Title: Do all they can to not help patients.
Rating: 1 out of 5
Visited: June 2023
This last year via the convoluted Patches system you can log in if you're  lucky and get redirected ad infernitum and when you ring they say use patches online.
Absolutely disenchanted. Used to be a top end surgery. Now all they want to do is do Everything they can to Not see patients.
GP surgery review: enderley-road-medical-centre
Title: Some doctors are good but the place has terrible management
Rating: 5 out of 5
Visited: May 2023
This place is not managed.
Their method of communication with patients is a disaster.
Their responses are irrelevant and not helpful.
Just as an example, three months ago I wrote to them asking them to update their outgoing message on a answer phone because during the waiting time it repeats the very same messages constantly which causes stress especially for elderly.  No one cared about my communication except a standard message came to me saying "they always care"!!!
Management needs changing fast.
GP surgery review: enderley-road-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: April 2023
Have always found the practice extremely helpful, of course not perfect, but you wouldnt get perfect anywhere. 
They have done mostly the right thing. Id miss it if I had to leave.
I feel very lucky to be here.
GP surgery review: enderley-road-medical-centre
Title: Poor Service
Rating: 1 out of 5
Visited: March 2023
Pre covid this was an excellent practice however since then you cannot get a face to face appointment and the online appointment request reaches capacity so early it closes. I was diagnosed with a chest infection over the phone !!! As a patient that suffered with pneumonia 3 times this is not acceptable. Such poor service, covid is now part of our lives please stop using this as an excuse for not seeing patients.
GP surgery review: enderley-road-medical-centre
Title: Prescription
Rating: 2 out of 5
Visited: December 2022
I was very disappointed by this practice,ordered my repeat prescription and after 3 days when I didn't receive my medicines called them, and i was surprised when they told me i was not registered there.Without giving me any advanced notice to find another GP they refused to prescribe the medicines for me .I became so helpless because I was out of my medicines and i cant get medicine without prescription.On top of that from next day it was weekend and Christmas holidays,so I can do nothing except calling them to at least prescribe me medicines but to no avail they wouldn't agree to give me helping hand.
GP surgery review: enderley-road-medical-centre
Title: Improved access to Medical staff
Rating: 5 out of 5
Visited: June 2022
I am so pleased that the online method of requesting appointments and medical assistance has continued now that COVID is declining. I have needed to completed the online appointment form a couple of times and have heard from a GP within a couple of hours and resolved immediately. Prior to COVID it was practically impossible to book an appointment without queuing outside the surgery at 8 am. I hope this new way of working continues and I am pleased to note that those who cannot access online services can still speak to a receptionist.
GP surgery review: enderley-road-medical-centre
Title: Can’t get appointments
Rating: 1 out of 5
Visited: May 2022
Have been trying for months to get an appointment for a Prostate test. Can’t book at the receptionist, told to book via patches.  
Patches keeps telling me it’s not open. I believe I have symptoms but can’t get seen. Service has declined since the pandemic. What do I do next….?
GP surgery review: enderley-road-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: January 2022
This is an exceptional practice. The receptionists go out of their way to be helpful and the doctors respond quickly and are prepared to spend time in listening to and dealing with symptoms. As patients we are lucky to have such empathetic staff taking care of us.
GP surgery review: roxbourne-medical-centre
Title: Worse GP
Rating: 1 out of 5
Visited: March 2022
Very bad experience with Gp staff even if u die will not get appointments my 8 year daughter very sick throat infection high temperature 2 days tried no appointments or help been told fill on line form after filling waited 1 day and at last gone to Hospital A&E they really need to change staff and doctors and get some responsible people
GP surgery review: the-pinn-medical-centre
Title: great practice
Rating: 5 out of 5
Visited: August 2023
I was very surprised to be seen so quickly, was seen on time by a very nice Doctor who listened and paid attention to my needs. I was in pain after a fall and was examined carefully and with empathy. It is reassuring and good to feel apprehensive yet safe at the same time. I felt cared for and left happier leaving the surgery . Thank you Pinn Medical, we are lucky to have you as my local surgery such a great place
GP surgery review: the-pinn-medical-centre
Title: Competent and quick response to issues
Rating: 5 out of 5
Visited: August 2023
Query re skin cancer as history in family - now referred to specialist for a 2 week cancer referral
GP surgery review: the-pinn-medical-centre
Title: Straightforward
Rating: 5 out of 5
Visited: August 2023
I made my booking online first thing in the morning and received confirmation of my appointment the same day in the afternoon.
GP surgery review: the-pinn-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
I have seen my doctor today and I was very happy the way he took time to examine and explain. Not many doctors do this. Thank you
GP surgery review: the-pinn-medical-centre
Title: Great gp
Rating: 4 out of 5
Visited: August 2023
The gp was thorough and gave me complete confidence. Booked the follow up appointment for 4 days later to be sure all was ok
GP surgery review: the-pinn-medical-centre
Title: Efficient practice
Rating: 5 out of 5
Visited: August 2023
I used Patches and was seen very quickly. The practice responded by arranging for me to be seen by a Nurse and medication was prescribed.
GP surgery review: the-pinn-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: August 2023
The practice has been constantly improving and is now close to perfect. Made a patches request in the morning, appointment at 12, seen promptly , blocked ear sorted in the surgery, saved long trip and long wait at A & E or ENT at hospital. Back home for 12.30. Brilliant! Well done to the entire team and especially the GP that saw me today.
GP surgery review: the-pinn-medical-centre
Title: Friendly Practice
Rating: 5 out of 5
Visited: August 2023
From the reception desk to the doctors the staff is very polite and helpful. Doctors listen to your problems with patience and advise them with proper explanations.
GP surgery review: the-pinn-medical-centre
Title: V helpful
Rating: 4 out of 5
Visited: August 2023
I used patches and got seen on the same day by a lovely GP who referred me as necessary.  I was impressed by the efficient and pleasant service.
GP surgery review: the-pinn-medical-centre
Title: Very friendly Doctor
Rating: 5 out of 5
Visited: August 2023
It was the Doctor first day today 4/08, it was regarding quite a personal matter of which the doctor made me feel very at ease with the subject & did his upmost to try and remedy the concern
GP surgery review: cedar-brook-practice
Title: Awful practice
Rating: 1 out of 5
Visited: September 2022
We are this Cedar Brook Practice since 2019. If you want to see the doctor or at least talk to them, it's easier to go to the A&E!!! They never answer the phone, the receptionists are rude and to just speak with a doctor for an emergency, it takes weeks!!!
GP surgery review: cedar-brook-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Today we met an amazing doctor with a great practice, very kind,nice and warm. For us is the best doctor met in the last 6 years. We appreciate her and we would like to thank her from the bottom of our heart.
GP surgery review: cedar-brook-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2022
Very good doctors and staff so prompt and excellent service and  I never have complaints about this practice
GP surgery review: cedar-brook-practice
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
Very experienced and professional staff. We get appointments on the same day after using e-consult and doctors call for follow up. They were also great during lockdown. When our asthmatic child was unwell they saw him in the surgery when no other surgery was giving appointments.
GP surgery review: cedar-brook-practice
Title: Poor service
Rating: 1 out of 5
Visited: May 2022
Waited 45 mins on the telephone and number 10 in the queue. The second time in the week had asked for reception to call me as I’d waited in reception for 11/2 hrs to book for an appointment.  Went home and called them and waited 45 mins and number 5 in the queue…..reception was virtually empty!!
GP surgery review: cedar-brook-practice
Title: 2 hours on hold!!!
Rating: 1 out of 5
Visited: May 2022
Absolutely shocking. Needed to reschedule an appointment, spent 2 hours on hold, number 2 in the queue for 35minutes. Desperately needed to make another appointment otherwise I wouldn't have waited that long. When I booked the original appointment i was on hold for 50 minutes!! Disgusting! no wonder A&E is so stretched when people can't get through to their doctors surgeries.
GP surgery review: cedar-brook-practice
Title: Horrible Practice, come here if you want to be more sick!
Rating: 1 out of 5
Visited: February 2022
I honestly have no words. Never In my life have I been ridiculed like this, its a joke of a practice. I was very ill, needing medical support and they had me on hold for two hours! When I got through they told me there was no appointments and told me to go to the er! How ridiculous. Send your enemy's here.
GP surgery review: hayes-medical-centre
Title: Nice practice, great staff.
Rating: 4 out of 5
Visited: May 2022
I needed an urgent appointment and I was booked in very fast.the operator was very nice and she put me on immediately.
GP surgery review: hayes-medical-centre
Title: Great Practice
Rating: 4 out of 5
Visited: April 2022
Very friendly and helpful and all the staff attends the patients very quick. Doctors are nurses are very much kind enough to solve your queries
GP surgery review: hayes-medical-centre
Title: POOR POOR POOR
Rating: 1 out of 5
Visited: March 2022
I decided to leave a review after terrible experiences for the past few years. But after reading reviews other patients have already left, I realised there's no point. Instead of replying with your sincere apologies, you need to do something about all these complaints. Nothing seems to have changed after "bringing these to your attention". Using COVID19 as a reason for higher calls and longer waiting times is just an excuse, other surgeries seem to have manage, why can't you? Maybe the surgery have taken on too many patients and cannot handle it? not enough staff? But one thing you need to sort out is how long the patients are waiting for their call to be answered. It is absolutely ridiculous and totally unacceptable. Calls must be answered within a certain time. You need to do something about it! This is poor care to your patients. You need to do better
GP surgery review: hayes-medical-centre
Title: Incompetant
Rating: 1 out of 5
Visited: February 2022
Nothing is ever easily done or obtained when calling this practice. I have had samples lost in the past, GP call me way outside of the time they were meant to, prescribed medicine without doing further tests and an ongoing problem with getting my prescriptions resulting in me being late starting these medicines. Not all of the reception staff are unhelpful, but I have to say the majority are.
GP surgery review: hayes-medical-centre
Title: PHR (Personal Health Record) Mixed with other patient
Rating: 1 out of 5
Visited: January 2022
i have problem with my NHS Number since last 3 years .My NHS number has been given to another person who’s date of birth and name match with mine. I found out all this three years ago when I saw my PHR (Personal Health Record) report and my report had someone else's record on it. When I told GP then they found out my NHS number was released to someone else. I asked my GP to fix my problem as soon as possible but almost no solution for last three years, every time I go there they always says they has no answer yet from Register office.
GP surgery review: hayes-medical-centre
Title: Very bad service
Rating: 1 out of 5
Visited: January 2022
Call waiting is too long. Unable to take any appointment via patient access. If the call is getting connected , they will request for a call back. For vaccination of my kid , i directly went for an appointment , they told me to come next day. Again next day they told me come on another week . Local GP service is very very poor
GP surgery review: townfield-doctors-surgery
Title: Atrocious Practice
Rating: 1 out of 5
Visited: February 2023
I have been registered with this surgery since I was a child, I simply asked for a repeat prescription that has been prescribed to me twice in the last 2 years, they said it would be ready to collect on Monday. My mother was collecting my medicine on my behalf, they informed her that I was not a patient at this surgery, even though 3 days prior a receptionist confirmed my prescription would be ready to collect. I don't know if this is because they are lazy, or because it was Friday and she did not care, or because they are unqualified, but they have now wasted my own time, my time at work, my mother's time. Good thing I did not book a day off to go and collect my prescription. My recommendation is to avoid this surgery at all costs,
GP surgery review: townfield-doctors-surgery
Title: A really nice practice with a great team :)
Rating: 5 out of 5
Visited: August 2022
Every time I come here the staff are so nice and friendly they do a great job. I never have a problem getting an appointment. I feel they are so under appreciated for all the work they do, there doing a great job especially having to work right through the pandemic. They are over worked and underpaid and that goes for the whole of the NHS and healthcare they deserve more recognition for there hard work.
GP surgery review: townfield-doctors-surgery
Title: Can not contact
Rating: 1 out of 5
Visited: July 2022
Have been trying to contact for a week
Left email messages hospital tell me i need a gp appointment  web site links do not work
I am in destress with a skin condition  this practice cuts you off when you phone website links do not work
Avoid this doctors at all costs Very Poor
GP surgery review: bath-road-surgery
Title: Always helpful : )
Rating: 5 out of 5
Visited: March 2022
The service i have received over the years has always been great. The staff, from the receptionist to Healthcare assistants to the Doctors i am always grateful towards them. The Doctors have always been understanding and has listened to my concerns and takes time to help with my health issues to work towards the best treatment and outcome. 

This surgery has always been consistent with me over the years and very grateful for the space they hold for me whenever i use them.

Thank you for always being friendly and very patient with me. Your kindness and compassion goes a long way when i have been feeling poorly. They have always listened no matter how silly my concerns have been and have given me the reassurance i needed and have been very attentive to my health issues.

I am very grateful to everyone at the surgery. I would have no qualms in recommending them to friendly and friends.
GP surgery review: green-practice
Title: Very rude receptionist
Rating: 1 out of 5
Visited: February 2022
Whenever i speak to the receptionist on the phone or in person, they all speak with attitude and in a rude way. Never gentle or kind. I wait 60 minutes for my call to be answered and when it is answered, the person is speaking rudely. I have to stay kind so i can get my appointment but their service is very very bad.