janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: stonyhill-medical-practice
Title: Excellent support and caring staff
Rating: 5 out of 5
Visited: June 2022
I have several chronic illnesses and reoccurring sepsis, over the last 18 months I have had the very best care from receptionist to Dr’s. They have really understanding of my needs as a patient and have supported me throughout. When I have been desperately Ill they have visited me at home and really included me in decision making if I needed to be hospitalised or could be treated at home. I feel properly heard by them and respected which is hugely different from my previous surgery.
GP surgery review: riverside-medical-centre
Title: Processes lacking in care
Rating: 1 out of 5
Visited: January 2024
in Jan 24 you still can only book an on the day emergency appointment. Booking ahead of time for continuing conditions is not possible even when advised by the GP. 

Then when calling to book on the day you either wait over one hour to be told there are no appointments left or it cuts off as the call queue is full. 

when attempting to make an urgent appointment, I have gone in to the practice due to being unable to get though on the phone to be told that all the appointments are gone and that I should try again on the day after the weekend. 

Left feeling like my ill health is an inconvenience for the surgery. Its not surprising that the hospitals are over run with minor ailments when GP surgeries won't book routine appointments and will only accept on the day appointments. This is causing routine appointment patients to call on the day, taking up all the appointments supposed to be for urgent care. 

seriously out dated service  with poor communication with external NHS services. I have to take pictures of documents at external specialists as I am made to feel like a lier when discussing at my surgery. 

GP service depends on who you get some GPs here are brilliant but some don't even read your file before the appointment and don't know what medication are currently taking and attempt to prescribe medication you already have or lecture you on the reason you are taking a medication when it has been prescribed for an all together different reason. 

if you have continuing health needs, avoid this practice at all costs as you will not be supported with any compassion or care.
GP surgery review: riverside-medical-centre
Title: Appointment system
Rating: 2 out of 5
Visited: September 2023
Tried 4 times yesterday at Various different times to be told the call queue is full & to call back, tried again today 3 times but had exactly the same problem. Called again at 4:45pm to be 10th in the queue. It is now 6:06pm to be 3rd in the queue. How is anyone meant to book an appointment!!! People have busy lives and work people can’t  sit around waiting hours and hours absolutely ridiculous service!!!!
GP surgery review: riverside-medical-centre
Title: Dreadful practice
Rating: 1 out of 5
Visited: September 2023
This practice has steadily gone down hill since covid. Can’t get any appointments without dialling in at 8am for a same day appointment. Can’t get answered, can be number 20 in the queue at 8am! Not all issues need seeing on the day - some people have complex medical problems and need continuity of care. The GP themselves actually say to come back and see them again and you can’t book an appointment! They don’t do blood tests, but expect you to queue up at ridiculous locations with no guarantee of actually having the test done, due to the long queues of patients all going through the same awful drama. Complained to the practice manager in writing and online and still had no response direct! Really appalling service. No explanation given as to why the online appointment system has not been reactivated since Covid! Lots of other practices never stopped this vital service but Riverside 3 years later have not reinstated it! Truly shocking in this digital age. Surely this would free up the 8am scramble for appointments for same day urgent issues and patients that need to be seen every few weeks on request of the GP could book in advance!! I got referred to the fast track cancer pathway in covid, in a tent in the car park by the wonderful ANP, and  not in all this time seen a GP in this surgery in the three years since that diagnosis. The quality of care is shocking and the practice manager has a lot to answer for.
GP surgery review: riverside-medical-centre
Title: Poor Service
Rating: 1 out of 5
Visited: August 2023
It took 1 hour 44 minutes to get through to the surgery to book a GP appointment! Staff in reception aren't experienced enough and never seem happy!
GP surgery review: riverside-medical-centre
Title: Why are the queue times to get through so long?
Rating: 1 out of 5
Visited: June 2023
I understand in Covid that everything was limited as we couldn't visit the doctors unless it was an emergency but we are living with Covid now and most things/places are working as normal. 
Why is it taking a ridiculous amount of time to answer the phones? My husband keeps getting a text message from you asking him to come in for a Blood pressure check he works full time (like most of us) and has been trying to get through every day for 3 Weeks!!!!  He has client appointments so has to call in between and there are always at least 17 in the queue he hasn't got time to hang on for over an hour. My son also needs to see a doctor about migraines I cannot get through to make a appointment for him either it is becoming laughable (although I am not laughing at all) what has changed that is it making it so difficult to get to see a Doctor?  No one is telling us anything
GP surgery review: riverside-medical-centre
Title: Disgraceful practice
Rating: 1 out of 5
Visited: May 2023
Rang for app as I have horrific bite mark on my arm that has swollen up and is solid.  Was told there is no app and staff our on training this pm but I can wait till next Wed to see the nurse. I said this is not good enough and what do they want me to do go to hospital and she stated yes that an option. 
Can someone tell me why I have to pay for nhs Contributions for a services I never have
GP surgery review: riverside-medical-centre
Title: Rude and patronising nurses
Rating: 1 out of 5
Visited: March 2023
The practice nurses here are very rude in tone and make you feel like you are bothering them.  3 times I have been made to feel like I am wasting their time. They say they operate a zero tolerance policy well it’s a 2 way process they don’t observe it only 2 of the gps are worth seeing it’s also hard to get through and often they cut the line while your waiting
GP surgery review: riverside-medical-centre
Title: Phones are rarely answered
Rating: 3 out of 5
Visited: January 2023
I can never ever get an answer from this practice.  I end up on hold, slowly going down the queue, to then be cut off. I suspect the queue only goes down because people in front of me give up or get cut off. I then have to go into the practice, usually get seen at reception, where there's three people stood behind reception and not one person answering the phones!  Its no wonder people end up going to A&E and clog up the hospitals, because they just cant get an answer on the phones.  This problem needs addressing.  When I worked in a doctors, we aimed to get the phones answered as soon as possible.  Do you have a telephone system where you can see how long callers are waiting for, how many actually get answered and how many get cut off?? I feel incredibly sorry for the elderly people that wouldn't know what else to do if they cant get through to the doctors.
GP surgery review: riverside-medical-centre
Title: Appointment booking issues
Rating: 1 out of 5
Visited: October 2022
This practice is still using the 'phone on the day' system for booking appointments with no ability to book in advance and no online facility for booking.  The phone system is unable to take the strain and often it gives an engaged tone and does not let you into the queue.  If you do get in the queue, often after 10 mins of queuing, you get to the front and the phone just rings without being answered for 5mins plus (I'm sure this is a system fault, not a ringing phone being left unanswered).  All in all expect to wait an hour on the phone to make an appointment, and if they have all gone, do it again the next day.  If so overstretched, why is this practice taking on new patients?
GP surgery review: riverside-medical-centre
Title: Accepting new patients....
Rating: 1 out of 5
Visited: October 2022
Accepting new patients" - how about actually servicing the ones you already have?

This is my experience trying to get through to this GPs office this week

Monday - ring at 10am, 9 in the queue, get to the front and it just rings out
Monday - ring at 3pm, 3 in the queue, get to the front and it just rings out
Tuesday - ring at 2pm, 5 in the queue, get to the front and it just rings out
Wednesday - ring at 1pm, 8 in the queue, get to 3 in the queue and it just rings out
Thursday - ring at 10am, 3 in the queue, get to the front and it just rings out

Pretty sure the people in front arent actually getting their calls answered they just give up.

So in short, this practice does not answer the phone and I mean that literally. They literally do not answer the phone. Good luck getting an appointment, or speaking to anyone at this practice.

To top it off, im trying to respond to a text message they sent me. Telling me to call in. Whats the point in asking someone to call if you dont answer the phone. Abysmal GP practice.
GP surgery review: roslea-surgery
Title: Caring and compassionate doctor
Rating: 5 out of 5
Visited: November 2023
I went to surgery recently and I had a consultation with a medical student who then provided feedback to the doctor with me in the room. Despite, the sensitive nature of the issue I felt listened to, cared for and supported with compassion. As well as being a great mentor to the student, the doctor was attentive and kind to me as a patient.
GP surgery review: roslea-surgery
Title: Poor Patient Service
Rating: 1 out of 5
Visited: March 2023
I've been trying to get a doctors appointment for days as I have a dull pain in a personal area, keep being told by the receptionist to phone back the next day as they are full.

Receptionist are blunt, curt and lack empathy
GP surgery review: roslea-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I've used this practice for over 30 years, as have my family, and we've never had a problem. On the whole, one can get an appointment at a suitable time and the same day. Staff are professional and to the point. Doctors come and go, but are attentive and enquiring and when pressed will listen to concerns and arrange further expert consultation's if necessary. I use the NHS app to get prescriptions so no problem there. Nurses are warm and friendly. The check-in system is efficient. I have no complaints at all. The only negatives I might have are related to general observations about the NHS as a whole, the system in which the practice operates, which imposes constraints and limitations.
GP surgery review: roslea-surgery
Title: Hard to see or get appointment to see a dr
Rating: 2 out of 5
Visited: June 2022
Over week trying to
see or book an appointment keep me on phone for over 50 minutes and when is my turn all the appointment have gone
GP surgery review: roslea-surgery
Title: Poor reception service
Rating: 2 out of 5
Visited: May 2022
Waiting in queue for 20+ minutes only to wait another 30+ minutes for the receptionist to answer the telephone. She was abrupt and told me I was lying and I had not been Waiting that long for an answer. Very poor service when I have strict time constraints at work and I needed to make a quick phone call to find out my results. This has happened on several occasions where I have put the phone down due to the call taking to long to answer.
GP surgery review: roslea-surgery
Title: Great practice
Rating: 4 out of 5
Visited: May 2022
I have had a few appointments with Roslea surgery recently. Each time I have been able to book an appointment on the day after waiting about 20 minutes in the queue system when ringing at 8am. I have seen or spoken to 3 different GPs. All have been polite, knowledgeable, helpful and professional. I have never had any issues with the admin or nursing team either. Thank you Roslea Surgery
GP surgery review: roslea-surgery
Title: great practice
Rating: 5 out of 5
Visited: March 2022
I have always found the doctors and receptionists very helpful especially over the last 2 years. When I have needed to see a doctor I have been able to, otherwise telephone conversations have been sufficient for what I have needed.  I think the practice have coped well in the circumstances.  Well done.
GP surgery review: roslea-surgery
Title: dreadful appointment system
Rating: 1 out of 5
Visited: March 2022
As a working person, it is virtually impossible to get an appointment with this GP without taking a day off work. The online booking system doesnt work, it states that I have used all my appointments despite not speaking to a GP for almost a year. So you have to call at 8am sharp on the day, then wait for a GP to call you back at an  unspecified time later that day. I spent 56 mins in a call queue this morning to secure an appointment. I simply could not do this on a day that Im working. Every time I need a repeat prescription I have to go through the same rigmarole. It has taken an email, three phone calls and now a telephone consultation to get a repeat prescription. No wonder the practice is struggling to cope with such an inefficient system.
GP surgery review: the-ryan-medical-centre
Title: Unhelpful
Rating: 2 out of 5
Visited: October 2023
I booked a covid vaccination at this practice for my 98 year old mum and I had previously rung to enquire if she would be able to have a flu vaccination at the same time and was told by a receptionist that she would . When I asked the nurse at the appointment if she could give my mum the flu vaccine too she replied that she couldn’t as she had to use the vaccines for patients at her practice only and was inflexible in this. Her reaction was rude and no apology was given for us having been given wrong information which has cost us time as I now have to find somewhere else to take my mum that fits in with work and where we can park easily etc. I was frankly left disappointed in the service we received and how little regard was shown to my elderly mother’s well-being.
GP surgery review: the-ryan-medical-centre
Title: Great staff
Rating: 5 out of 5
Visited: October 2023
The Doctors are very kind and the health care assistant I saw very efficient and showed empathy. Also it was very easy to get an appointment and the follow up telephone appointment for the blood test results was spot on time and I did not feel rushed. Given ample time to have everything discussed and to ask questions
GP surgery review: the-ryan-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Satisfied with treatment. GP you wish to see is not always in system to book again with. No continuity also  unfortunately fall down on blood test service side. Need to have earlier ready availability than month ahead. Very bad waiting time when you phone and are kept waiting and waiting for Someone to answer 20th in queue for example
GP surgery review: the-ryan-medical-centre
Title: Reception a disgrace
Rating: 2 out of 5
Visited: September 2023
I waited in a queue at reception for 10 minutes and I was still only 3rd in line
Nearly missed my appointment even though I arrived 10 minutes early.
This is not an isolated incident it is a regular occurrence unfortunately.
Time things were changed at this practice.
GP surgery review: the-ryan-medical-centre
Title: Caring, supportive and empathetic
Rating: 5 out of 5
Visited: August 2023
Menopause has been a real struggle, and I've experienced so many more problems than the 'hot sweats' folk tell you about. I'm still on a journey and haven't quite got the medication right yet, but the doctor listens and is so supportive. Together we have tried different options and when something isn't working, she finds alternatives. I feel my care is personalised to my needs and I am involved with decisions about my health.
It would however be helpful if the acute trust could have responded to her advice and guidance request (6 weeks) instead of her having to chase.
The Ryan Medical Centre have been our family doctors for 4 generations. My grandparents were looked after by them, then my parents and now me and my family.
I wouldn't hesitate to recommend the practice.
GP surgery review: the-ryan-medical-centre
Title: Thank you
Rating: 4 out of 5
Visited: July 2023
Thank you for ,once again, helping me with my personal health needs. Had a recent face to face appt with my GP. From my initial telephone call found staff very helpful. Timely appointment, seen promptly at appointment too.
Thank you once again.
GP surgery review: the-ryan-medical-centre
Title: A team to be proud of!
Rating: 4 out of 5
Visited: July 2023
The Doctor was helpful and informative, helping me understand the position and risks  to my health. She listened carefully and addressed my concerns on taking long term medication. All the practice staff I encountered were efficient, helpful and patient. Each knew their role and where they fitted into the service. My only problems were in accessing the necessary services of blood tests and 24hr monitor which were unavailable within the practice at the time. This proved time consuming and frustrating causing considerable delay.
GP surgery review: the-ryan-medical-centre
Title: Great Service
Rating: 5 out of 5
Visited: July 2023
I attended for a follow up appointment to check on the effects of my medication and a general health check. The examination was very thorough. Booking the appointment was easy and everyone I have had contact with within the practice have always very pleasant and helpful.
GP surgery review: the-ryan-medical-centre
Title: Excellent review
Rating: 4 out of 5
Visited: July 2023
My 70th review was conducted by a very competent member of the medical staff she listened to my recent visits to the surgery and Preston hospital then asked revalant questions and gave me advice to improve my wellbeing I left the appointment feeling that it was very worthwhile and relaxed meeting where my input was taken on board and good advice was given
GP surgery review: the-ryan-medical-centre
Title: Very efficient
Rating: 4 out of 5
Visited: July 2023
Very prompt appt timing, the receptionist was very helpful and the practice nurse was very reassuring.
GP surgery review: briercliffe-surgery
Title: Shocking surgery
Rating: 1 out of 5
Visited: June 2023
Absolutely shocking surgery.

The GP’s are rude and disinterested and that’s when you finally get to see them after at least 3 weeks of waiting regardless of the fact that you are displaying all symptoms of a serious condition.

Can’t get a sick note done correctly, can’t get an appointment.

Can’t get a prescription done correctly leaving us sat in the car in the heat 6 months pregnant with the dogs on our way to our holiday despite checking that it had all been sorted over the phone especially with it being my inhalers which enable me to breath!

Had to explain everything 3 times for any sense of urgency to be accepted.

Record keeping is shocking hence why the GP can’t provide you with a sick note despite having just being taken in by ambulance.
Phone system is shocking and the amount of people that I have spoken to who have dealt with similar is just madness.

I appreciate the NHS is under a lot of stress at the minute & it’s taken me over a year of issues to write this review but something really does need to be done now.

Our old surgery in Manchester ended up this way and it was eventually closed down for unacceptable practice; and it’s no different at this surgery?!
GP surgery review: briercliffe-surgery
Title: Helpful, polite, efficient
Rating: 4 out of 5
Visited: June 2023
I was contacted and offered a health check, made an appointment, had a short wait at the health centre, blood sample taken and blood pressure checked, lots of health questions. I was given a form to fill  having taken my own blood pressure each day. Blood test result was back in 3 days. Seems to be a very efficient effective system. All staff were polite and attentive.
GP surgery review: briercliffe-surgery
Title: Absolutely shocking.
Rating: 1 out of 5
Visited: June 2023
I've been with the surgery all my life and in the past never had issues. I'm not someone who needs to attend very often but when I or my children have had to the waiting times are appalling. The current group management is definitely not working as there's to many patients for one medical center to cater for. Today I managed to get an appointment for my son who's had a cough for a number of weeks and arrived 10 minutes early. Currently waiting 45 minutes and still not been seen. Also looks as though only one Dr is actually seeing patients. The rest must be doing telephone or video consultations. 
Very seriously looking at changing drs after today.
GP surgery review: briercliffe-surgery
Title: Excellent help and Advice
Rating: 5 out of 5
Visited: March 2023
I got to the surgery at 8am to make an appointment, got one for 9am. I saw the GP for the first time and it was so nice to see a Dr that listened. First class service, thank you.
GP surgery review: briercliffe-surgery
Title: Great practice and attitude
Rating: 5 out of 5
Visited: March 2023
My situation was explained to me in detail, how the treatment will go, in general I am very satisfied, and the treatment is already effective!!!
GP surgery review: briercliffe-surgery
Title: Dreadful practice
Rating: 1 out of 5
Visited: March 2023
This is by no means the first time but have rung 7 times as advised at 8am ti book a face to face appointment, after over an hour of waiting in a queue I have been told to ring back tomorrow, guy on reception needs training in customer service. Not once have I been asked why I need an appointment. Awful service and I will without a doubt be changing GP surgery, as will the rest of my family
GP surgery review: briercliffe-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: February 2023
had to wait nearly 2 weeks for my prescription, this happens regularly .I had to wait  over 2 weeks at christmas. I told the reseptionist I got better service when I took my dog to the vets, you're a waste of space.The Nation Health is that bad I've had to join a local anging club to see a doctor.[He's the membership secretary].
GP surgery review: briercliffe-surgery
Title: Good practice
Rating: 4 out of 5
Visited: February 2023
When attending the surgery the staff are  very pleasant and you are not kept waiting too long.  The doctors and nurses are lovely and caring
GP surgery review: briercliffe-surgery
Title: Not fit for purpose
Rating: 1 out of 5
Visited: December 2022
I was issued with a prescription for Blackburn Royal Infirmary which was sent to this surgery, I rang the surgery on Tuesday 20th December and told that the letter had arrived and the prescription was waiting to be issued. I rang the surgery on Thursday 22nd December and told it was still awaiting issue!!!! Today 23rd December I went to the surgery but it still was not ready, I was told that it still was not issued as a doctor wanted to discuss it with me as it was similar to a tablet I was already taking. I said why was this as it had been prescribed by a urologist.The receptionist finally printed it off but told me it had to be signed and that ‘fortunately’ the person who needed to sign it was working that but I would have to wait 10 to 20 minutes for this to happen. I wonder how long it would have taken if I had not gone to the surgery.
GP surgery review: briercliffe-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: October 2022
I can't praise the doctors and all staff more highly. Fantastic care from appointment making to the doctor's who give the impression that you are the only person that matters when we all know how busy they really are