janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hulme-hall-medical-group
Title: Thank You
Rating: 5 out of 5
Visited: December 2023
Thank you to you all. You are always very quick to see my two young children when they are poorly and you get back to me very quickly over any issues with them. I very much appreciate it.
GP surgery review: hulme-hall-medical-group
Title: Great experience
Rating: 5 out of 5
Visited: December 2023
I was seen on time. The nurse was very friendly and made me feel comfortable. Overall I had a great experience, as I always do with this GP surgery.
GP surgery review: hulme-hall-medical-group
Title: Helpful and understanding
Rating: 5 out of 5
Visited: November 2023
Turned up for appointment but had made a mistake with the date. It was the same day but the week after.
No trouble. I was dealt with anyway.
Thanks to the staff at Handforth.
GP surgery review: hulme-hall-medical-group
Title: Good practise.
Rating: 4 out of 5
Visited: November 2023
Quick visit for blood test, completed without problems, also made a doctor's appointment to review results as they affect my current problems.
GP surgery review: hulme-hall-medical-group
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
I attended a regular blood test with the nurse. She was very friendly and efficient. The whole thing took just a few minutes.
GP surgery review: the-village-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: November 2023
I only have positive things to say about The Bramhall Village Surgery.

The GP’s and nurses are always friendly and compassionate which is very much appreciated.
GP surgery review: the-village-surgery
Title: Poor service and care
Rating: 2 out of 5
Visited: October 2023
The service at this surgery is really poor and there is zero follow ups . I’ve phoned the surgery three times to get results. On the first occasion I was told they will look into, on the second they will call me back - nobody called. After the third chase the surgery said they’d send another email follow up. Trying to ascertain when they will call me back was impossible as the woman on the phone just seemed disinterested and said she’d write a note on my file. Not great service. I would expect when you say you will respond to a patent with test results that you would follow that up.
GP surgery review: the-village-surgery
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
The village surgery staff are very friendly. From the reception team to nurses and doctors. Great service. Always they try to help. Highly recommend the surgery
GP surgery review: the-village-surgery
Title: Exceptional service
Rating: 5 out of 5
Visited: August 2023
Have been at this practice for 10 years now. The service provided is above and beyond. Arranging an appointment involves no stress. Myself, husband and children always feel listened to. Reception staff and doctors are kind, friendly and professional. We appreciate all that you do and are so grateful to be patients at this surgery. Thank you so much for your outstanding care and service.
GP surgery review: the-village-surgery
Title: Fantastic practce
Rating: 5 out of 5
Visited: July 2023
Great support from practice nurses who proactively manage  my care and look for opportunities to allow me to better monitor my condition..
My GP supports my evolving changes in  medication ensuring a smooth transition when required. 
The doctors I have seen at the practice have been friendly, thorough and very professional. 
The annual review is very reassuring and 
I appreciate the whole team.
GP surgery review: the-village-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: June 2023
This practice is excellent and yesterday was an exceptional service. I rang for an appointment for my child. They quickly assessed and took my information and provided me with what was needed. The receptionist was so friendly, understanding and phoned up after the Doctor had done a prescription to check all was well. This was going above and beyond what was required. Thank you. Also, thank you to the Doctor who yesterday, and has in the past, been so helpful to me and my family. It is so difficult at the moment with the NHS as a whole being underfunded and the government not seeming to listen to Doctors about what is needed. Despite this pressure the village service still provide an amazing service to me and my family. Thank you and well done. Please pass on my gratitude to the Doctor and receptionist who helped yesterday. It is well deserved.
GP surgery review: the-village-surgery
Title: Phone charges
Rating: 4 out of 5
Visited: April 2023
Because you cannot book an appointment on line which is not acceptable you are forced to phone. This is a warning to all be careful how long you stay on the call. The surgery phone number is for some reason a national number and if you are in the queue you see your phone bill rocket. A 10mins call is £2.50. I wonder hiw much the surgery majesty on this. I have one call cost me over £10. The auto message should advise of the cost for staying in the queue. Get the online booking sorted please Village Surgery.
GP surgery review: the-village-surgery
Title: 3 Reasons
Rating: 5 out of 5
Visited: March 2023
For me the Village Surgery stands out for 3 reasons:
1. Doctors,  nurses and receptionists all deliver first class care
2. No longer need to repeatedly ring early morning for an appointment on the day. Receptionists ring you back based on your place in the queue.
3. Booking online for a non-urgent appointment is simple. 
Well done everyone involved.
GP surgery review: the-village-surgery
Title: Fantastic doctors practice
Rating: 5 out of 5
Visited: March 2023
Moved to the Village Surgery January 2020 and amazed at the difference from my previous doctors. Everybody is very proactive and helpful with everything being explained. The reception staff are always helpful and if they don’t know the answer to your query they will find out and come back to you . The doctors and nurses are so supportive and show a lot of patience with my phobia of having my blood pressure being taken. 
I cannot praise this practice enough . They are what a good doctors practice should be - very thorough and supportive providing excellent patient care .
GP surgery review: the-village-surgery
Title: Five star practice
Rating: 5 out of 5
Visited: February 2023
My practice is extremely busy but they always have time to deal with your issues . Nothing seems to be any trouble to them ,- if they can possibly help they will do
GP surgery review: spring-view-medical-centre
Title: Poor service
Rating: 2 out of 5
Visited: January 2024
It took over 40 minutes to get through on the phone, despite being number 1 in the queue. During appointment was told my condition hadn’t worsened since 2021, even though this was the first time I’ve been told of the condition! Doctor didn’t seem interested in symptoms I was trying to explain.
GP surgery review: spring-view-medical-centre
Title: People Surgery
Rating: 5 out of 5
Visited: December 2023
Professional service, trying their best within the NHS rules to accommodate and meet your needs... Been unfairly rated in my view as never had to honestly complain since been with them, i.e. 2010 (whole family registered there!)
GP surgery review: spring-view-medical-centre
Title: Excellent all round response and service
Rating: 5 out of 5
Visited: December 2023
Rang up for an appointment and got through fairly quickly. Reception staff very professional and I managed to get same day appointment to see GP.
Met with very polite and courteous reception staff at surgery. GP was thorough with questioning and examination resulting in prescribed treatment.
GP surgery review: spring-view-medical-centre
Title: Shocking for 20 years now
Rating: 1 out of 5
Visited: November 2023
The list is endless from someone very seriously ill to simple test not being done .
And non communication off cancelled test leading to 1 hour off our lives never to be gained back .
GP surgery review: spring-view-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Its a pleasure to go to doctors whether for the nurse ir doctors  can always get to see someone and get feedback  even in pandemic you could get to speak to and if needed see someone we are very lucky to have such a great surgery
GP surgery review: spring-view-medical-centre
Title: Polite and professional
Rating: 4 out of 5
Visited: October 2023
Went for flu jab staff members very polite and professional, checked allergies .
Was on time as well. Check records for annual check up and booked in
GP surgery review: spring-view-medical-centre
Title: Awfully rude receptionist
Rating: 1 out of 5
Visited: September 2023
I am a support worker who rang to ask about a repeat prescription on behalf of a patient. The receptionist was very unhelpful, sighed several times, obviously not wanting to help. On a question about chemist, the response was ‘how would I know where chemists are’ then very reluctantly changing chemist to nearest  for my client. ( he recently moved to Little Lever). I rang because my client ( who has severe mental health issues) tried and failed to get the receptionist to explain what he needed to do to get his meds. I was disgusted at her attitude.
GP surgery review: spring-view-medical-centre
Title: Try to get an appointment
Rating: 1 out of 5
Visited: June 2023
It is ridiculous trying to get an appointment at this surgery, they ship you to another surgery that was even worse than this one. I had to go to the hospital to see a doctor it’s disgusting
GP surgery review: spring-view-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: March 2023
I’ve been at Springview for years and wouldn’t leave this practice. They’re fast, helpful and attentive across the board, including the doctors, nurses and administrative staff/management. Very attentive and helpful. Thankyou team at Springview
GP surgery review: spring-view-medical-centre
Title: Appointment booking
Rating: 3 out of 5
Visited: January 2023
Received a  message asking me to contact surgery to book appt. with practice nurse for diabetic check.  Phoned and advised to use online booking service, which takes you to a number to ring (no access to actually book online) rang and told in queue number 3.  Hung on for 10.31 then phone (not mine) cut off.  Rang again and was told now number 4 in the queue.  Hung on for another 4 minutes.  Perhaps the surgery was very busy, but this is unacceptable. Then was cut off again.
GP surgery review: the-alastair-ross-medical-practice
Title: Bad experience
Rating: 3 out of 5
Visited: July 2023
Called in to see if my husband prescription ready, to be told it was down for signing that day Monday, told the receptionist that he run out of one of the medication and he would need it today( baring in mind prescription went in on the Thursday) was told to ring back later which I did, to be told it wouldn't be signed till the end of surgery and ring back just after 6pm, ring back after 6pm  no answer kept on ringing finally get through answering machine, go down to chemist to be told no prescription, if I needed emergency medication would have to ring out of hours,  when your husband relies on certain medications this is not acceptable to have to ring round  trying to get his tablets, ring Bardot to get medication then have to go and pick prescription up, this is not a duty of care when someone relies on there medication.
GP surgery review: the-alastair-ross-medical-practice
Title: Awful practice
Rating: 1 out of 5
Visited: June 2023
Can't fault the admin/receptionists or nurses here but the drs are terrible, their attitudes towards patients are awful, dismissive and down right rude and they even eye roll you when you try to dicuss important things with them. The locum drs that come to this practice are 100% better and thorough with patients more than the permanent drs here.
GP surgery review: the-alastair-ross-medical-practice
Title: Good practice
Rating: 4 out of 5
Visited: June 2022
Had my first nurse consultation today which is a requirement of becoming a new patient with the practice. Very helpful and assisted in booking a follow up appointment with one of the doctors the same week. Very grateful to be at this practice after lots of issues at my last one
GP surgery review: the-alastair-ross-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
Great nurse appointment. Friendly atmosphere. Really felt I was being looked after. She gave me valued help on a medical matter which was not scheduled for the appointment.
GP surgery review: the-alastair-ross-medical-practice
Title: shocking !!
Rating: 1 out of 5
Visited: April 2022
Used to be a good practice with friendly staff. Covid hit and yes things changed but the service they offer is just dreadful , no privacy at all at reception, some not all of the reception staff are so damn rude and have no interest at all. And trying to get an appointment is like trying to get blood from a stone. Fill in the form online they say, wait for a call back within 2 days, 5 days later no call so ring and query to be told a gp called and left a voice message, on what a toy phone ?? as nobody called my phone, and yet i have to fill in another form for the same thing, absolute joke. Can't understand why the receptionist just can't book an appointment or a telephone call when things are now slowly going back to normal....the service is just awful , no wonder people are turning up at A+E.
GP surgery review: the-alastair-ross-medical-practice
Title: Very poor reception
Rating: 1 out of 5
Visited: February 2022
For almost 2 years the large waiting area has never had more than 2 waiting. I am not a regular attender  but the reception area is very controlled. The other practice in the building has a reception area with reduced number waiting but could not be described as empty like Alistair Ross.  Receptionists are pleasant in tone but unhelpful.  Not so pleasant when challenged. I made an appointment for routine checkup. Provided very quickly for 3 days later.  On arrival I was questioned about COVID and was not seen. I was absolutely negative. Why not the questions when making the appointment. I was very angry and they knew it. A total waste of my valuable time by 2 receptionists with clearly very little to do
GP surgery review: the-dunstan-partnership
Title: Very impressed
Rating: 5 out of 5
Visited: July 2023
I was very impressed with the care & attention of the doctor & ecg nurses. Everything was clearly explained. The GP was most thorough with all the investigations & had a reassuring, pleasant manner- a very good communicator. Thank you to all the staff involved in my treatment.
GP surgery review: the-dunstan-partnership
Title: Brilliant service
Rating: 5 out of 5
Visited: January 2023
In the first week of January 2023 both myself and my husband  had to visit the practice for various reasons having not had to visit for a number of years. We had face to face appointments and also used the online consultation form. Both of these methods were very efficient and all the medical, nursing and admin staff were very friendly and helpful. Very happy with the Dunstan Practice.
GP surgery review: the-dunstan-partnership
Title: Poor.
Rating: 1 out of 5
Visited: October 2022
Receptionists - rude. Do not listen. Cannot understand simple requests. 

Doctors - young, inexperienced, overworked, but polite. That said I’ve been misdiagnosed twice in the last two illnesses. I was once diagnosed via telephone on a rash I had on my skin only for the medication to spread that rash  all across my face. 

You can get an appointment same day but only if you’re unemployed or work very close to the surgery. 11.15am? No worries. 5pm? Not a chance. 

Doctors often are overrunning by as much as an hour. 

Generally poor. As I’m currently undergoing treatment I’m stuck with them until I’m better. As soon as I’m better, I’m off.
GP surgery review: the-dunstan-partnership
Title: Rubbish
Rating: 1 out of 5
Visited: August 2022
On Monday I rang at 3 30 to b told I had to ring 111 to get an appointment which I did they referred me back to c the doctor only to b told I had been referred to the chemist.  I know I needed antibiotics so I asked can the chemist give them oh yes I was told . 3 hours later I rang the chemist has I was getting worse to b told they couldn't give me antibiotics.  So at 9 45 last night I was at out of hours doctor not very well to b giving the antibiotics I know I need at 3 30 the same day . Well 2day Tuesday got a phone call from the doctor saying they would c me well a bit late .
GP surgery review: the-dunstan-partnership
Title: Getting an appointment
Rating: 1 out of 5
Visited: August 2022
Well week 2 wanted to make an appointment to speak to a doctor about the menopause has not sleeping and are having bad hot flashers.  Its not an emergency just need to speak to a doctor . Well ring at 8 am I can't because I start work at 4 30 am . Well the first appointment available is 26th September.  I think if u work and don't sit on your backside u should get an appointment but no . I really finding very hard to understand y u can't get an appointment.  I could b dead next week .
I think this is unacceptable.
GP surgery review: the-dunstan-partnership
Title: online access
Rating: 2 out of 5
Visited: June 2022
21/09/2022 -- have tried to book a consultation on line
input email --ok
requested password  ok
asked for  mobile number - ticked box indicating no mobile
does not accept  no mobile--- could not progress further.
this online service is of no help when the requested data is not  accepted
GP surgery review: the-dunstan-partnership
Title: consult your doctor
Rating: 3 out of 5
Visited: February 2022
unless you get up at the crack of dawn you have no chance of doing this.They close the form site down when asked why they do this they say because its full and you have to get up early,your only filling it in to get a phone call so why cant you fill it in.iv tried ringing also to get an appointment but you have to wait along time before it gets to your call.And then basically to be told i couldnt do it over the phone i HAD to fill the consult your doctor form.
GP surgery review: the-dunstan-partnership
Title: Excellent Practice
Rating: 5 out of 5
Visited: February 2022
I have been at this practice for over 20 years.
From the management down i think it is one of the best practices in Bolton.
The GPs are excellent, as are all other members of the medical team.
The staff are always helpful and i never have a problem getting seen, if i need to be, or getting through on the phone.
I would never want to have any other GP practice.
Thank you to all members of staff for all your hard work.
GP surgery review: blackfriars
Title: Reception
Rating: 2 out of 5
Visited: June 2023
Reception are rude & unhelpful.. ask you for private information that you dont want the whole world hearing. They then repeat what you say again loudly..its so embarrassing & uncomfortable.
GP surgery review: blackfriars
Title: Terrible Service
Rating: 1 out of 5
Visited: March 2023
Don't bother registering with this practice - when I first registered in early 2020 I was really impressed with how efficient and helpful the system and staff were, but it has all gone downhill since then. 

If you call up, expect to be in the queue for over an hour, and even then you might still not get an answer. Even the new system of getting a call back when you reach the front of the queue doesn't work. When going into the practice in person (as a last resort as phoning is hopeless) reception staff are often not very helpful, condescending, and don't seem to know what they are doing. Even simple things like getting a repeat prescription now take much longer than they should. 

Getting a face to face appointment with a GP is also near impossible, and when you do get one, you'll be kept waiting in a packed waiting room because they only see patients on site once or twice a week, so are inevitably always running late. 

Absolutely appalling service and I'm very glad to be leaving the practice.
GP surgery review: blackfriars
Title: Inaccessible and Hostile
Rating: 1 out of 5
Visited: March 2023
Honestly just avoid. 

I've struggled with serious Migraines for 8 years and have been trying to document and find the route cause, when they got worse I contacted the GP ( having been forced through a health practitioner (or someone along those lines), when I finally managed to speak to a GP she dismissed my data and understanding without asking any additional informaiton ( another GP has since confirmed that it could be the issue...) 

Availability is shocking, staff are hostile and don't even think you're getting through the door - I've been registered over a year now and I've never been able to see a GP in person which again I've been told is against regulation. 

I'm in the process of moving now as I don't feel safe at this practice and have totally lost confidence... Sadly another case of deterioration of service in the NHS
GP surgery review: blackfriars
Title: Really caring practice with great Doctors and Nurses
Rating: 5 out of 5
Visited: February 2023
I've never had such a positive experience with this practice. They have escalated all my issues without me needing to 'push' them to. Back during Covid, I needed to have further investigations following a routine smear test and they referred me to the hospital straight away and the whole process only took a few weeks which I was really grateful for. The issue is now resolved following treatment so I was really appreciative that the Nurse who did my smear referred me so quickly. You do have to be on the ball when it comes to logging onto AskMyGP at 8am in the week but whenever I do, I get a call back within 30 minutes to a few hours. If you try and log an issue late you will have to wait until the next day. The doctors and nurses I have seen at Blackfriars have all been wonderful, you can tell they are a really caring group of professionals. Thank you
GP surgery review: blackfriars
Title: Endangers life
Rating: 1 out of 5
Visited: February 2023
5 times I've requested diabetic medications weeks in advance and 5 times they've not been put through potentially putting me at risk of requiring hospital admission and intensive support.
GP surgery review: blackfriars
Title: Very difficult to actually get an appointment
Rating: 1 out of 5
Visited: November 2022
Online booking system doesn't work.
You have to phone to book on the day, you can't book in advance.  Massive phone queues mean you will struggle to get same day appointment.  Rude staff on phone.
GP surgery review: blackfriars
Title: Poor service
Rating: 1 out of 5
Visited: October 2022
Its really difficult to face to face appointment also very hard to get results on the phone will have to wait over one hour for the call to be answered this Clinic it used to be very organised but this days very poor service 0 out of 10
GP surgery review: blackfriars
Title: Horrible mh treatment
Rating: 1 out of 5
Visited: September 2022
I was prescribed the wrong medication twice. After speaking to a member of the practice on the phone both times, I was then given a prescription for anti histamines (!) instead of my regular anti depressants. I have been on this medication for almost 10 months so should be no issue providing the same treatment, yet I have gone to collect my new prescription I have been provided with anti histamines? When I’ve tried to discuss this with the practice I am met with not a care in the damn world, no empathy and not even an apology. I need that medication to be able to function, and as it’s quite strong going cold turkey for a few days is detrimental - something they didn’t care about when they wouldn’t provide the correct medication for several days afterwards. 
Absolutely apalling behaviour and treatment. Do not register here.