janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: wide-way-medical-centre
Title: Phone lines
Rating: 1 out of 5
Visited: January 2023
I have been trying for days to get through to the surgery. Each time I wait for the option for reception the automated response tells me it is unable to transfer me. I am in crisis with a medical condition and now in a position where I cannot get hold of a GP. Disgusting service
GP surgery review: wide-way-medical-centre
Title: Telephone issues
Rating: 3 out of 5
Visited: October 2022
The surgery lists on its website that it closes at 6.30.  I tried to phone at 6 p.m. The recorded message says that the surgery is open until 6.30. Then it says that "the surgery is now closed". What is the truth? Most annoying.
GP surgery review: wide-way-medical-centre
Title: Great support in time of need!
Rating: 5 out of 5
Visited: October 2022
I couldn't have asked for better.  Contact with my GP and Reception Staff over several days was quick efficient but most of all very supportive.  I am so grateful for the NHS.
GP surgery review: wide-way-medical-centre
Title: Good start with a new practice
Rating: 4 out of 5
Visited: October 2022
Having recently transferred to the practice, due to closure of my prev one of 40 yrs standing. Yes, the practice is very, very. busy, having taken on many more patients recently, who, similarly to myself needed to transfer. My first impressions so far have been extremely positive.. In spite of being incredibly busy, on two visits this week, reception staff were nothing short of helpful, obliging and efficient, and my first appointment today wasn't at all rushed. My clinician was helpful, knowledgeable and friendly, with full details of my medical history to hand.on screen..any misgivings I had about changing surgery after so many years, have been quashed ...
GP surgery review: cross-deep-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: December 2023
I have had an excellent experience of your practice over the years.
The receptionists are friendly and helpful.  The doctors are a pleasure
to spend time with even if not feeling well!  In fact every person I 
have seen at your practice has been wonderful.  A great practice.
Many thanks - Jill Drewett
GP surgery review: cross-deep-surgery
Title: Proactive practice
Rating: 5 out of 5
Visited: October 2023
The practice is at the forefront of proactive patient management, encouraging regular reviews of medical circumstances, rather than simply reacting to patient’s presenting problems. Staff are polite, efficient and effective. Appointments happen on time.
GP surgery review: cross-deep-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: September 2023
I have nothing but praise for this Surgery- very prompt at answering the phone and queries and the Receptionist have always been very pleasant and helpful - the Doctor I have been seeing is wonderful.
GP surgery review: cross-deep-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: August 2023
Cross Deep are wonderfully kind and helpful. They work very hard to take great care of our family. We’ve been with the practice for over thirty years and always experienced an excellent level of care.
GP surgery review: cross-deep-surgery
Title: Great facility
Rating: 5 out of 5
Visited: July 2023
Came for an ultrasound on Wednesday-excellent friendly staff, very efficient practice. It’s great to be able to get an ultrasound locally without having to travel to Kingston Hospital. Thanks
GP surgery review: cross-deep-surgery
Title: Ultra sound
Rating: 5 out of 5
Visited: May 2023
Today I attended the surgery for an ultra sound on my stomach and was treated with kindness, consideration and professional care.
Thank you for your time….
GP surgery review: cross-deep-surgery
Title: Excellent receptionists
Rating: 5 out of 5
Visited: May 2023
I have always been happy with my experience at this surgery but must add that the receptionists are outstanding. Always helpful, calm and friendly. They go the extra mile for the patients. Their job is complicated and often difficult, so their competency is to be admired.
GP surgery review: cross-deep-surgery
Title: Excellent triage service
Rating: 5 out of 5
Visited: April 2023
My pharmacy recommended I use the practice online triage service. I sent a photo of a wound and short narrative. A doctor phoned me later that day, prescribed some antibiotic cream and arranged for me to see a nurse the very next day. Such swift and helpful care. Excellent!
GP surgery review: cross-deep-surgery
Title: Exceptional Service
Rating: 5 out of 5
Visited: April 2023
Suffering from white coat syndrome, I cannot rate highly enough the support and service I received at Cross Deep. When I first booked in for an ultrasound, I shared with the staff that I was extremely anxious. They asked if I would like a note left on my record - I wish every medical service would offer this! On going to my appointment, the staff member who conducted the ultrasound was incredibly supportive, patient and reassuring. The office team were warm and welcoming. The service I received from booking, to the appointment itself cannot be faulted - exceptional service and customer care.
GP surgery review: woodlawn-medical-centre
Title: Brilliant service
Rating: 5 out of 5
Visited: July 2022
Needed blood test. Results came back quickly and doctor called me straight away to discuss. Very happy with proactive service.
GP surgery review: birdhurst-medical-practice
Title: terrible receptionist attitude
Rating: 3 out of 5
Visited: December 2023
Receptionists have always acted like its a chore to do their role. 

Today when making an enquiry the receptionist has offered no help. a text saying your no longer in the catchment area and that's it. calling up was no more help. Calling up last month for test results was also met with the same sort of loathing attitude as every other time I call.
GP surgery review: birdhurst-medical-practice
Title: Terrible reception attitude
Rating: 3 out of 5
Visited: July 2023
When employing reception staff they should be trained to have empathy and not bad attitude, so disappointing. However this is no reflection on the rest of the team just the one receptionist that I unlucky to get
GP surgery review: birdhurst-medical-practice
Title: Thank you
Rating: 4 out of 5
Visited: November 2022
Thank you for supporting myself and my family through our recent health concerns.
Friendly and efficient reception team, and brilliant GP's
GP surgery review: birdhurst-medical-practice
Title: Great Doctors - Receptionists need training
Rating: 3 out of 5
Visited: October 2022
Came back from Emergency Day Care and called them as the Consultant and Nurse Practitioner said to make an appointment with GP by Wednesday. Immediate response cannot do it call on Wednesday for emergency appointment (which may not be available) - it is amazing that Receptionists have such control over things. Asked to speak to the Practice Manager conveniently not there - available on Monday! You cannot message a GP as in other Surgeries as they do not allow it. I will admit you have to be quite insistent to get a response. Dear Doctors your reputation is at stake operating like this.
GP surgery review: friends-road-medical-practice
Title: Incompetent Surgery
Rating: 2 out of 5
Visited: June 2023
Had a blood test for a suspected dvt. Doctor phoned me in the evening and left a vm asking me to call him to discuss test results. No number left for me to call back on. Rang 111 who told me that the test was never carried out, mistake was made on the form. Went back to surgery for another blood test. Was called by GP the following day to say the nurse hadn't taken enough blood. Had to go back again to have blood taken. Doctor phoned me on Friday night to say I had test positive for a suspected dvt and was prescribing heparin injection and was unable to book me in for a scan until Monday. Today, Saturday, tried 8 pharmacies, none of them stock heparin injections. I have just been left like this and dvt is a very serious condiiton to have - life threatening.
GP surgery review: friends-road-medical-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: January 2023
I’ve been registered with this practice now for over 37 years with the same Doctor who always as the time and patience to listen to what I have to say never rushed even if it’s a home call so very professional and polite 

I would like to thank all the receptionist who are all very well trained and very professional they are all a credit to the surgery
 
And the surgery nurses For there care and professionalism 

What a team Leeds
GP surgery review: friends-road-medical-practice
Title: Exceptionally great practice.
Rating: 5 out of 5
Visited: January 2023
A very professional and caring practice. The receptionists are patient and polite at all times. Appointments are available at reasonable time intervals. GPs are knowlegeable and display very good "bedside manners". Practice nurses are professional and supportive.
GP surgery review: friends-road-medical-practice
Title: Exceptional doctors and kind, efficient receptionists.
Rating: 5 out of 5
Visited: September 2022
My dad is 83 years and had a triple by-pass a few years ago. Since then, he had a rectal bleed due to ulcers and we went back again recently due to unexplained weight loss and breathlessness. My dad has been given amazing care and kindness by every GP. Even when calling to get an appointment, the reception staff are respectful and speak with kindness.  My dad was referred to the specialist ACE Unit and we await further referral to the Respiratory Team. At a time when people cannot get to see their GP or get appointments, we are immensely thankful to this practice and their expertise, professionalism and ongoing efforts to help when we need it.
GP surgery review: friends-road-medical-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: March 2022
Have been with them my whole life and after a long awaited phone call (covid restrictions not being able to see doctor) to my doctor he has help so much to find out why my health has deteriorated. And we are now pursuing to find out and accomplish a resolution to make me feel much better again.  Fantastic practice throughout the years.
GP surgery review: stovell-house-surgery
Title: Excelent Practice
Rating: 5 out of 5
Visited: December 2022
After listening to so many who have problems with their G P  practice ,I must say that Stovel House is certainly an excelent Practice  The Drs are always available to see you personally and to advise ,,through out the pandemic  and beyond there is always appointments  available and even home visits  It's truly an amazing Practice  thanks to each and every one who works so so hard in this excelent Practice.
GP surgery review: stovell-house-surgery
Title: One of the best practices to be registered with
Rating: 5 out of 5
Visited: October 2022
The staff are a friendly crew and are also willing to help me out, regarding either a telephone consultation or a face to face with the Doctor. Never had any issues, regarding who will see me at the practice, if my main gp is, unavailable. Keep up the good work.
GP surgery review: stovell-house-surgery
Title: Superb practice … one of the best
Rating: 5 out of 5
Visited: August 2022
Had to have an emergency appointment for sudden onset of double vision and the reception staff were extremely helpful fitting me in that afternoon . The GP referred me to the eye unit @ CUH. 
Have been with this surgery for many years and seen the surgery expand and offer many more services . Always had absolutely great patient experience and have recommended to many friends in the area .
GP surgery review: the-haling-park-partnership
Title: Great experience
Rating: 5 out of 5
Visited: August 2023
I had my bloods done this morning (22nd August). What an absolute star of a staff member.

She is always so cheerful and greets you like an old friend. I am hard to get blood from but she never has an issue! 

I'm not nervous of blood tests, but I am sure if you were you would feel safe, as she gives off kind and confident vibes. 

It's a small thing, but a friendly face makes a huge difference!
GP surgery review: the-haling-park-partnership
Title: Great service
Rating: 5 out of 5
Visited: March 2023
Haven't seen a doctor since before Covid and with so much media negativity about appointments was dreading needing one!  When this moment came I was quite worried but rang this morning just as they turned the phones on - amazed that I was 4 in the queue I hung on and told the receptionist who answered within 10 minutes of my need to see a doctor face-to-face.  They were very respectful and helpful, understanding my concerns and offered me an afternoon appointment.  The doctor was again very respectful, listened to my story, gave me a thorough examination and a diagnosis and explained this, the medication she was prescribing and told me to come back if my condition got worse or didn't clear up and referred me to the hospital for further tests.  All in all great patient care - thank you
GP surgery review: the-haling-park-partnership
Title: Rude receptionist
Rating: 1 out of 5
Visited: September 2022
I phoned the surgery to book appointment to see the GP for a suspected ear infection. I was told by the receptionist to visit my local chemist. I visited the chemist was told l need a prescription from my GP. I phone the surgery again to let her know l need a doctors prescription, the respond l got from the receptionist was to call 111, how can l call 111 for ear infection, it’s ridiculous  I am still waiting for appointment to see the GP face to face. I have been with this surgery for over 31 years, never experienced this hostility before,  needs immediate reform. Have no problem with the GPS, the receptionist needs good training and how to deal with patients.
GP surgery review: the-haling-park-partnership
Title: Ridiculous online system
Rating: 1 out of 5
Visited: September 2022
I booked for a telephone consultation for 3:30 pm. Waited for awhile. No calls received.  So I rang the surgery. I was told that I have to wait between 3:30 and 6:30 pm. Why bother having a time slot appointment? Receptionist was miserable on the phone.
GP surgery review: the-haling-park-partnership
Title: Terrible
Rating: 1 out of 5
Visited: July 2022
Booking an appointment should not be so difficult.  It should be relatively simple, book by phone or online.  But no, you have to win the race in a 10 minute window when appointments are released like golden tickets for the Wonker Chocolate factory.

This has to be the only place that calls you to say you need to make an appointment but then tell you that you can't do it on the phone with them.  Instead you have to ring back the next morning and hope you get through before all the magic tickets are gone in order to speak to the same person who called you to get an appointment.

I have been with Haling Park Medical Practice for over 15 years and am at the point where I need to find another GP.  You never see the same doctor twice anyway, so I guess it doesn't matter.  In my entire lifetime I have never been with a practice as bad as this.

Sort out your reception staff, make it possible to actually book an appointment in a way that is convenient for your patients and improve your service.
GP surgery review: the-haling-park-partnership
Title: Poor Practice
Rating: 1 out of 5
Visited: February 2022
Poor sense of communication between staff and poor organisation within the practice. Would not recommend this surgery, every time I come in I leave without getting the correct diagnosis/ treatement. A real lack of care with the patients, specifically with the nurses.
GP surgery review: violet-lane-medical-practice
Title: excellent surgery
Rating: 5 out of 5
Visited: August 2022
This is an excellent GP practice. The facilities are clean. The GPs and nurses I have seen are always practical, sensible and compassionate. The receptionists have always been helpful and friendly and I can only try to understand how hard this job must be at this present time.  . I am so grateful we have free access to a service like this. It can be a long wait to get an appointment with a GP, but this is a wider problem with funding for the NHS
GP surgery review: violet-lane-medical-practice
Title: Still in pre covid and staff made rules on covid protocols.
Rating: 2 out of 5
Visited: June 2022
Absolutely preposterous and still acting like they are in the pandemic and in covid lockdown 3 now, they hectically rely on covid and pre measures, I have friends and family who are with different doctors surgery and still get face to face appointment- I am being honestly transparent, they have this ridiculous phone system ''oh sorry your time is up'' or ''oh sorry only have 15mins slot to book a call with a doctor'' when you finally get to speak dr oh my gosh, they say they have appointment the following month, they don't even see walk ins or want you to come, they are always empty or 1 person only waiting thats how surreal it is. I went for my appointment to be waited 25 mins on my own as they were dealing with telephone clients but if we are late we lose the opportunity, to express I think it's hypocritical. I use to love this surgery think before covid it was one of the best surgeries ever.
GP surgery review: violet-lane-medical-practice
Title: Impressed
Rating: 5 out of 5
Visited: March 2022
I spoke with a very polite NEW receptionist at the surgery, I was really upset as I needed my medication before the weekend for my condition.  I understand that it takes a few days normally but due to my condition she said she could try,  it was sent to my pharmacy and I would like to say thank you so much for your help.
GP surgery review: grafton-medical-partners
Title: not recommended / my first shocking experience
Rating: 1 out of 5
Visited: November 2023
If you need to talk to your Gp about different illness and you cannot manage to describe all your conditions in 10 minutes you have to book another appointment and bearing in mind the waiting time for it all this is shocking and frustrating. On top of that They are very very reluctant to prescribe blood test more than 1 or exceptionally twice per year even if you are fighting high cholesterol or diabetes. It was my first appointment and I will change immediately Gp
GP surgery review: grafton-medical-partners
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
My Dr was extremely efficient and dealt with all of my problems. She provided me with information about my issues and directed my information to the correct departments. She then followed up on all queries.
GP surgery review: grafton-medical-partners
Title: The Best Practice
Rating: 5 out of 5
Visited: November 2023
This is the first doctor's practice where I have genuinely felt in control of my health and comprehensively cared for by primary care. 

Every doctor I've had the privilege of seeing has listened to my concerns and looked into them, resulting in improved long-term health outcomes. Thank you so much.

The receptionists are exceptional; I was usually able to get an appointment to be seen the same day with little to no wait time. I'm not sure what method you use to deliver such excellent patient care, but please share this with other surgeries; this setup works!

I wish I could stay at this surgery, however, I am moving out of London. Thank you all so much, you have made my health feel like a priority again and truly represent a national health service to be proud of. Best of luck to a fantastic team.
GP surgery review: grafton-medical-partners
Title: Attentive Practice
Rating: 5 out of 5
Visited: November 2023
I was feeling very low after the loss of my dearest husband and I just couldn’t seem to find a way to cope with the loss and pain. I called the GP Practice and the doctor I spoke to was very kind and attentive. She listened without judgment and was able to get me in touch with the help I needed. Now I will start bereavement therapy and it is all because the doctor took her time to hear me and understand my pain. I am grateful that she was the one on the other end of the phone that gave me hope. Thank you.
GP surgery review: grafton-medical-partners
Title: Physio facilities
Rating: 4 out of 5
Visited: August 2023
Delighted I did not have to wait long for a physio referral as its is a long process. I was offered an inhouse physiotherapy.
Addended the appointment discussed the problem and was given exercises to perform with a leaflet via an email!

Why when I am present in the same room could I not be shown the exercises and I am doing them correctly.
I could have easily gone on to YouTube and Google and worked out what exercises I need to do.
Surly if you visit a physiotherapist you would be shown the exercises and work out if it causes more pain or if they are performed correctly. A leaflet  via an email leaves no time for discussion.
Half hour slot for a 10 mins evaluation and an email.
In my opinion this is a waste of NHS resources. If you have a service provide a service. 

This could have been a phone appointment and more patients could have been ticked off the list.
Not what I expected of a great GP practice.
GP surgery review: grafton-medical-partners
Title: Prompt action
Rating: 5 out of 5
Visited: July 2023
Been suffering with Cardiac problems and my surgery took quick action to referring me to correct person and sorting out what needed to be done. Making sure that I was seen to urgently with a constant follow-up.  All this within the day at the office
GP surgery review: grafton-medical-partners
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
I have seen a number of staff: doctors, nurses and social prescriber and find they are listening to me as an individual and treat me courteously, giving the appropriate treatment.
GP surgery review: grafton-medical-partners
Title: Reception staff amazingly helpful
Rating: 5 out of 5
Visited: June 2023
I visited Trevelyan Surgery around 4pm on Tue 13 June 2023 as an unregistered walk-in. I was seeking help regarding an overseas prescription. The reception team were approachable, friendly, helpful and knowledgeable, and they went above and beyond to assist even though I was a walk-in customer and not a registered patient with the surgery. Despite extensive efforts from the staff, a solution wasn't reached on the day. However their advice on what I needed to do next was spot on and in less than 24hrs I have a solution to my original query thanks to the support and advice received from the reception staff. Special thanks go to the gentleman who primarily helped, sadly I didn't get his name but he may have been of East African heritage, if there is a staff reward policy I would like to nominate him for recognition of excellent customer service. With thanks.
GP surgery review: grafton-medical-partners
Title: Professional and prompt
Rating: 5 out of 5
Visited: March 2023
Needed to see a doctor, around my work shift. Receptionist booked me an appointment making sure it fits around my work. It took a few different times available,  but wasn't too much trouble.  Very professional and it was very good to see people happy at work
GP surgery review: grafton-medical-partners
Title: Great service by Doctor
Rating: 5 out of 5
Visited: February 2023
I had a few visits with one Doctor in particular and he made me feel very at ease and comfortable.  Honestly just good service from him so thanks again!
GP surgery review: broad-lane-surgery
Title: Excellent
Rating: 5 out of 5
Visited: June 2023
My family have been patients at Broad Lane Surgery for 8 years. The care from the surgery has been excellent from all the members of staff I wouldn't hesitate to recommend the practice. Thank you!
GP surgery review: broad-lane-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2023
I have always been able to get an appointment. Even if it requires redialling many times, that's not such a hardship considering the expertise and dedication you are then able then to access from the wonderful and extremely hardworking doctors, nurses and staff, who always are so approachable.