janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: beauchief-medical-practice
Title: Great co-ordinated professional experience.
Rating: 5 out of 5
Visited: January 2023
The NHS may be breaking in many places but not at Abbey lane Surgery .
Within 1 hr of sending  the” Get help with a health problem”  e-mail available on the surgery’s website I had received  phone call from the surgery’s receptionist saying that  blood tests and X-rays had been booked in for me and fortunately I was able to have both at the Royal Hallamshire  within 3 hours the same afternoon!
Following my time at RHH and  checking my mobile a  further appointment doctor’s appointment had been booked as and when the test results would be available.   This required surgery admin staff working efficiently and professionally with  surgery staff and hospital booking systems.
GP surgery review: beauchief-medical-practice
Title: Fantastic Practice
Rating: 5 out of 5
Visited: January 2023
I Think the Practice is Excellent all the staff I have had contact with are always Kind and helpful. They always do their best to solve any problems and put the patient first.  You are very lucky if you are a patient of theirs. Fantastic Thank you
GP surgery review: carrfield-medical-centre
Title: Always satisfied
Rating: 5 out of 5
Visited: July 2023
Staff are the friendliest of any surgery I've been to. Reception are helpful and professional, and all of the nurses and GPs I've seen listen and aren't dismissive of concerns and make you feel valued. Very pleased. Best surgery I've been to.
GP surgery review: carrfield-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Efficient removal of stitches and good advise going forward. Clear explanation and given prescription with reassurance that other options were available.
GP surgery review: gleadless-medical-centre
Title: Shout out to Nurses
Rating: 5 out of 5
Visited: June 2023
Want to say a massive thank you to the two wonderful nurses that seen me today. I felt listen to, seen and taken care of. Like a Woman to a Woman!
Gleadless MC is one of the best in the City, in my eyes. Always welcoming receptionist and super supporting staff!
GP surgery review: gleadless-medical-centre
Title: Above and beyond
Rating: 5 out of 5
Visited: June 2022
Dr *** has recently been treating my father. He has gone above and beyond often retuning calls out of hours and arranging the necessary tests 
Very much appreciate all is has done and is continuing to do for my family 
Thank you
GP surgery review: gleadless-medical-centre
Title: Bad experience
Rating: 2 out of 5
Visited: March 2022
Eventually got through after 40 minutes for an appointment to try and see a doctor only to be told i couldn't even get a phone call for a month never mind see a doctor ,having had a long term problem with a shoulder injury which was made worse after falling off a ladder i needed to see someone as i was in agony and unable to work and still am.do you need to see a physio i was asked I'm no doctor i just need to see someone or speak to someone.you can call the nurse in the morning but when it's full it's full so the conclusion is carry on in agony you can't speak to anyone except the receptionist you can't see anyone off you go. Being fully paid up with national insurance contributions I find it insulting to be told I can't speak to a doctor for a couple of minutes at most for a month. I know all about the covid pandemic but I'm afraid its wearing a bit thin
Martin Frain
GP surgery review: heeley-green-surgery
Title: Reception: mixed review
Rating: 0 out of 5
Visited: November 2023
I have phoned several times and pointed out that I cancelled an appointment, which was shown as did not attend on the appointments part of the Web Site. Each time I was assure it would be rectified; sometimes the person I was talking to apologized sometimes they were quite cursory. Either way, it is still there, saying I did not attend.  
On another occasion I spoke to Reception about changing the cream on my repeat prescription. the person I spoke to said they would speak to the Doctor and then get back to me, but it might be "a few days". that was months ago and I have yet to hear from them.  
The advance appointments that can be done online is fully booked for the next three months although the web site offers this as a service.  
I had a call from Reception to book an appointment with me for a blood test. This came out of the blue. I was given no reason for why I should be having a blood test or where the instructions to book one with me had come from.  
All in all, I do not feel that when I speak to Reception I will get either a caring or professional or even useful response. I feel frustrated because they don't seem to know or care about my needs and also anxious about my own health.
GP surgery review: heeley-green-surgery
Title: Appointment system
Rating: 0 out of 5
Visited: July 2023
I went to see my GP and after the consultation my GP wanted me to make another appointment to see them in 2 weeks' time.  
I asked a receptionist if they could make me an appointment for 2 weeks' time. The receptionist said no and I will have to phone up on the day. I said the doctor told me to make a appointment now for 2 weeks' time. The receptionist said I can either see another doctor or phone up on the day to try and get an appointment with the doctor who I've just seen.  
When did that start happening, when a receptionist can overrule the doctor's decisions on their patient's health care?
GP surgery review: heeley-green-surgery
Title: Sorry no doctor
Rating: 1 out of 5
Visited: July 2023
Rang surgery at 8am as I found a large lump on my groin was had got bigger was told that they were booked up as only 1 doctor in ring ba k tomorrow
GP surgery review: heeley-green-surgery
Title: Confused and frustrated
Rating: 1 out of 5
Visited: May 2023
Received texts asking to book Annual Health Reviews for myself and my son.  Told we needed 2 separate 20 minute appointments and to ring back as they only had an appointment I couldn't accept.  Then offered a telephone appointment at a different practice which I refused. Receptionist then booked us in with a GP for Medication Reviews, my son's is not due till October.  Told the Health Care Assistant was the only person doing Annual Health Reviews, saw her last time and she didn't do bloods or ask about my asthma utter waste of time.  My son is on the Learning Disability Register and saw a nurse last time who was very good.  The Healthcare Assistant is I feel not the right person for either myself or my son to see and is not a nurse as the receptionist told me!!  Gave up trying to book Annual Health Reviews and told the surgery Manager would contact me.  Used to be a good practice, on its knees now and has no F/T permanent GP.  As other patients have commented since joining the Clover Group Practice and as a result of Covid it offers patients as little as possible and it's always a fight to get face to face appointments.  The receptionist today wasn't especially helpful and didn't really seem to understand what I was asking for.
GP surgery review: heeley-green-surgery
Title: Unable to contact the surgery via email
Rating: 3 out of 5
Visited: March 2023
Follow up appointment needed for the following week, as requested by the doctor, unable to make one until 5 weeks time. Asked for a specific day, receptionist made an error. Rang to have this rectified, unable to make another face to face appointment so she changed to a phone call as I needed a double appointment. 5 weeks later the day finally arrives and no call at all! Log on to the online services and it states ‘did not attend’ so clearly the receptionist did not rectify the error by changing the face to face to a phone call! I have tried to contact the surgery and emailed twice but both emails are bouncing back! I can’t sit on the phone at 8 am every morning due to work.
GP surgery review: heeley-green-surgery
Title: Losing evening appointments
Rating: 0 out of 5
Visited: November 2022
The management at this surgery has made me feel alone, abandoned and totally confused about my care. In my opinion, since the clover company have took over it's been nothing but a nightmare.  
I've had the same doctor for over 25 yrs and she has been amazing, caring, and understanding of my needs. She's always sorted out my medication and blood tests when they are due. I suffer with mental health problems and she has always sorted out help for me when I've needed it with the mental health team. She's been there for me for years with the amazing care she gave me. I had 100% trust in her over my care.  
Now it's all been taken away from me and probably the others patients she had feel the same, even though I can't talk for them. I used to have face to face appointments which obviously was great, but it all stopped when COVID-19 started, so it went to telephone appointments only, which wasn't a problem at all because the support from her never changed.  
She's had evening appointments for years that really worked. Clover company have now taken her evening appointments away so my mental health has gotten worse since this has happened because there was no warning about what was happening. I'm sure the clover company didn't take into consideration how much it will effect people with mental health problems to cope with. Honestly, it's like the saying goes, if it isn't broken don't try and mend it.
GP surgery review: heeley-green-surgery
Title: Really bad
Rating: 1 out of 5
Visited: November 2022
2month not getting apoiment for child.call every morning 8am they give call back after 10,and sey no appointment
GP surgery review: heeley-green-surgery
Title: Highly disappointed
Rating: 1 out of 5
Visited: November 2022
I called in the morning at 8am to get an appointment, when I get true they said no more appointments for today, I told the receptionist I really have to see a doctor today. But she was rude and she told me she can book me next week, this is ridiculous if I have a serious problems I can die by next week. Well done NHS
GP surgery review: heeley-green-surgery
Title: Pre-booked appointment was phone-only
Rating: 1 out of 5
Visited: September 2022
I called up to book an appointment, was on hold for 45 minutes and was given the soonest available appointment which was in two weeks. I was told I would be called in the meantime to confirm time and what my issues were. On the day of the appointment after hearing nothing and spending another half-an-hour or so on hold, I find out that the appointment I've been given is a telephone-only appointment, sometime between nine and six, where the GP kind of just palmed me off and referred me to the hospital without really discussing the options. Not great service really.
GP surgery review: heeley-green-surgery
Title: Terrible practice, whats happened?
Rating: 1 out of 5
Visited: August 2022
rang on 3 days in a row to get an appointment at 8.00 the time stated to be told there were no more appointments that day. On the last try I got sent over to middlewood road (I'm ill!) to see a nurse practitioner who said if I got worse to go back to my doctor. Rang this morning and was number 8 in the queue, it got to me being number 1 and I carried on at number1 for 17 mins when I hung up. Phoned back at 8.25 and at 9.15 I'm still waiting for a call back from reception, I certainly will not get to speak to a doctor. This used to be a good practice with great doctors and friendly helpful reception staff, it isn't any more ill be looking to change.
GP surgery review: sharrow-lane-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
I’ve always managed to get an appointment and the staff have been exceptional. They have a wonderful team and a wonderful practice manager who is so caring and helpful. I would not change my GP practice for any other. Thank you #TeamSharrowMedicalPractice

Shah
GP surgery review: sharrow-lane-medical-centre
Title: An award of Excellence in Health Care Provision
Rating: 5 out of 5
Visited: August 2023
I have been registered with this surgery for over 30 years.  A significant improvement over the past 10 years in particular.  The practice provides a high quality of patient care, well-trained staffing levels, patient safety, clean and well-organized premises, and equipment and technology. Online, I can book an appointment as well as order repeat prescriptions and change my choice of pharmacy and other services. The telephone was very cautious and polite and offered to call back as they promise. 
Whether these improvements are a result of a clinical audit or management initiatives, it has been widely noted that a quality improvement activity is designed to improve patient care and outcomes in many areas of the surgery. The quality of the clinical team, in particular, all experienced in early diagnoses and follow-up with sound consultations and care provision.
The admin staff are friendly and ensure that I am properly informed about my health care, test results, change in medication and changes in my appointments. An excellent high level of professionalism under the management dedicated to patients' particular needs and care.  The provision of interpreters' service makes it a unique health provider focusing on ethnic communities and excelling in care provision as well as offering additional support when needed. 
Clearly, this practice is an excellent example of Diversity, Equity, and Inclusion practices in every aspect.
GP surgery review: sharrow-lane-medical-centre
Title: Continually Poor and Shocking Service
Rating: 1 out of 5
Visited: February 2023
The only thing that’s reliable with this Practice is a rude and blunt reception team and continued bad service. Often missing repeat prescription requests for chronic pain relief (even when taken over the phone, as I know from the past that emails often don’t get picked up).
Extremely defensive reception team members that don’t or can’t listen or understand simple requests.  Front line staff definitely need retraining. Poor service all round.
GP surgery review: sharrow-lane-medical-centre
Title: Look elsewhere (you deserve better)
Rating: 1 out of 5
Visited: September 2022
It was poor before the Pandemic and now it seems to be even more short staffed with less appointments available. Call up to get an appointment and wait in queue to get cut off (happened many times to myself and housemate). Shocking ‘service’, even GP friends have warned me of their known reputation.
GP surgery review: sharrow-lane-medical-centre
Title: Helpful Staff
Rating: 3 out of 5
Visited: May 2022
Staff are helpful,  knowledgeable and accommodating.  If you phone at 9am you can usually get a same day appointment or book in advance for less urgent matters.
GP surgery review: sloan-medical-centre
Title: Outstanding GP
Rating: 5 out of 5
Visited: January 2024
I was lucky to see the same GP that originally diagnosed my condition in August 2022 and sent me straight to hospital, possibly averting a life-threatening situation. I had a flare up of the same condition and they had no hesitation in prescribing antibiotics, which has hopefully saved me from another stay in hospital. I cannot commend this GP highly enough - both friendly and professional.
GP surgery review: sloan-medical-centre
Title: Nice doctor
Rating: 3 out of 5
Visited: January 2024
I went with an inner ear infection and, while there, the doctor checked my blood pressure, breathing and my pulse. My meds went through to the pharmacy quickly. Very good. Still waiting for a call about my sleep apnea.
GP surgery review: sloan-medical-centre
Title: Wonderful surgery
Rating: 5 out of 5
Visited: January 2024
I was given a face to face appointment on the same day. The doctor was attentive, the examination was thorough, she explained everything she did. She reassured me about my major concern and arranged for an artery scan. Before I left she asked if I had any further questions.
GP surgery review: sloan-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
I attended Sloans at 8 am to try and get an appointment which I did and was seen early that morning . I was reassured about my problem and advices best way forward . My doctor made me feel at ease . No problems
GP surgery review: sloan-medical-centre
Title: Great doctor
Rating: 4 out of 5
Visited: January 2024
Very friendly and helpful GP. Quickly sorted a referral. Only bugbear is having to queue outside the door for 8am opening as this is the only way to get an appointment on the day! Fine if you are able to physically get there at that time but otherwise its nigh on impossible to get an appointment.  Otherwise great surgery.
GP surgery review: sloan-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: January 2024
Impossible to book an appointment via phone, but I went to the practice at 8am and managed to secure an appointment on the day. Friendly GP.
GP surgery review: sloan-medical-centre
Title: Very professional, nice surroundings, helpful staff
Rating: 4 out of 5
Visited: January 2024
I have only just joined this practice but it seems to be very professional.  The surroundings are modern and the staff very friendly.
GP surgery review: sloan-medical-centre
Title: Very grateful
Rating: 5 out of 5
Visited: January 2024
Very happy with the doctor that seen me today was very helpful did everything she could to help I'm very grateful
GP surgery review: sloan-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: December 2023
Can sometimes be a challenge to get same-day appointment but beyond that now universal challenge, I recommend this Surgery. 
They always treat me professionally and considerately.
GP surgery review: sloan-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: December 2023
Received a thorough and considerate review following blood tests.  The GP was most helpful which has left me confident in her care
GP surgery review: veritas-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
Been with this GP surgery for over a year and the service is excellent...never had any issues reaching them or booking appointments even on same day. The staff are simply amazing, very friendly. Sadly, I'm out of the area and I'm hoping to get a gp as great as Veritas.
GP surgery review: veritas-health-centre
Title: very good practice
Rating: 5 out of 5
Visited: February 2023
i am greatful to have this doctors. i can get seen on day , staff are helpful and cared for my problem well. thank you for excellent service for me and my family
GP surgery review: veritas-health-centre
Title: Great surgery
Rating: 5 out of 5
Visited: February 2022
The best doctor’s I have ever dealt with. As a patient who has suffered immensely over the years the Doctor’s have turned my life around giving me a more positive outlook on life. I would highly recommend this GP. The Doctor’s go above and beyond. All the staff at reception are very helpful and friendly. Very happy that I am registered with this practice. Thank you!
GP surgery review: dykes-hall-medical-centre
Title: Excellent General Practice
Rating: 5 out of 5
Visited: July 2023
Cannot speak too highly of this Practice. The receptionists are friendly and helpful and all medical staff of whatever grade strive to provide the best possible care. The appointment booking system is in line with other medical practices and personally speaking, whilst it may take a while before being answered, I have always been given an appointment.
GP surgery review: dykes-hall-medical-centre
Title: Useless
Rating: 1 out of 5
Visited: February 2023
Waited for a response from my doctor for over a week even though I called the reception numerous times and still not heard anything 
Pathetic 
From reception to doctor level and they want a payrise …..
GP surgery review: dykes-hall-medical-centre
Title: Great doctors only let down by reception staff
Rating: 3 out of 5
Visited: January 2023
The doctors are amazing nothing is too much trouble. Only problem is the receptionists as in all place of work you have good and bad. But unfortunately it's more bad than good. New opening hours for booking was abruptly told it that I was wrong even after I had informed her of the item on their website. Eventually after waiting and actually showing her the item I was offered an appointment no apologie. When going to a doctors due to illness you sometimes need a bit tlc or someone who's not abrupt and rude.
GP surgery review: dykes-hall-medical-centre
Title: Cannot fault the doctor's, but...
Rating: 4 out of 5
Visited: January 2023
Over 70 attempts to get through but calls not even queued because of the sheer volume of callers. But isn't that the most obvious consequence of getting everyone to call in at 8:30 am, even for non-urgent appointments? If I'm over 70 attempts to get through, others will be the same too. Really, it's dehumanising.
GP surgery review: dykes-hall-medical-centre
Title: Find it impossible get an appointment with any doctor
Rating: 1 out of 5
Visited: November 2022
I gave a ultra sound scan on 29th of November and the results have been at surgery since the 1st of December. I have tried on a daily basis since then . When the phone is eventually answered all the appointments are gone .my medication was stopped till the results of the scan so have not been taking any since I saw the doctor.
GP surgery review: dykes-hall-medical-centre
Title: Helpful doctors and great surgery overall
Rating: 5 out of 5
Visited: November 2022
My family has been with this surgery for years and every experience we’ve had with seeing or talking to a doctor at this surgery has been positive. Everyone is very professional, friendly and most of all helpful.  Appointments are made by ringing at 8:30 and it can take some tenacity to get through but I don’t think this is unusual, just a product of a busy service.   Highly recommended.
GP surgery review: dykes-hall-medical-centre
Title: Great Service of Care
Rating: 5 out of 5
Visited: May 2022
I regularly visit the surgery for a routine injection, and can say nothing but positives towards my experience. The nurses are extremely competent and friendly, and before my work became more regular they were always accomodating to my ever-changing schedule. I always feel well looked after and in control of my care, which is fantastic considering I have to visit them so often.
GP surgery review: far-lane-medical-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: November 2023
This practice has never let me or my family down even during covid. 

The new partnership is as good as the last. Always accommodating and reception team simply amazing and very professional. Would very highly recommend. Very appreciative of the NHS especially my GP practice as in my opinion go above and beyond!! 

Well done team effort all round great care. 

Thank you for your efforts.
GP surgery review: far-lane-medical-centre
Title: Good practice with caring staff
Rating: 5 out of 5
Visited: August 2023
I have attended this practice for over 30 years and I must say that, particularly during the last few months, I have been so impressed with the sympathetic and approachable attitude of the reception staff. They are pleasant and helpful and and it has helped the process of getting an appointment with a doctor. I have spoken positively about this surgery to friends who are struggling to see a doctor at other practices.
Thank you to all at Far Lane for your continuing hard work.
GP surgery review: far-lane-medical-centre
Title: Very good Practice
Rating: 5 out of 5
Visited: March 2023
Called for an telephone appointment (Tuesday) and the very helpful receptionist was able to arrange this for me. 

The GP called promptly and was able to send me on my merry way and point me in the direction. 
 
Thank you, your help and care is greatly appreciated!
GP surgery review: far-lane-medical-centre
Title: Really bad practice
Rating: 1 out of 5
Visited: February 2022
That's the worst practice ever,I've tried several times to book an appointment every time same issue they don't have available appointments. They told me to call next day at 8 am, I've called, waited even 40 minutes for somebody to pick-up the phone, same thing no available appointments.