janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: maidstone-rd-chatham-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: September 2023
Everyone at Maidstone Road surgery is friendly and helpful. They treat everyone with kindness. All the people here put you at ease and the help they have given my wife and I this week has been fantastic. Thank you.
GP surgery review: maidstone-rd-chatham-surgery
Title: Local gp practice
Rating: 4 out of 5
Visited: September 2023
Evening appointment,  practice was empty, receptionist was polite in booking in. Seen on time .doctor was receptive and understanding.
GP surgery review: maidstone-rd-chatham-surgery
Title: Good pastoral support
Rating: 5 out of 5
Visited: September 2023
The doctor I saw was extremely empathetic and careful. He showed great pastoral care. He listened carefully and was apparently thorough in his diagnostic enquiry in the limited time I know they have to turn over patients. 

The administrative assistants are very responsive also.
GP surgery review: maidstone-rd-chatham-surgery
Title: A very good service
Rating: 5 out of 5
Visited: September 2023
A very friendly and professional practice.  The nurse practitioner is friendly and thorough.  I was seen promptly and all my questions were answered.
GP surgery review: maidstone-rd-chatham-surgery
Title: Focused / Helpful Consultation
Rating: 4 out of 5
Visited: September 2023
Pharmacist provided a professional / personable / helpful consultation. Made up for the curtness/tone of the reception: "Yes"... "Take a Seat". Clinical services have greatly improved of recent - but still scope for improvement in respect of patient reception.
GP surgery review: maidstone-rd-chatham-surgery
Title: Nice approach
Rating: 5 out of 5
Visited: August 2023
Dr took his time to talk to me. Didn't feel rushed. Warm demeanor. Felt comfortable through out. Smiles and showing concern for me
GP surgery review: maidstone-rd-chatham-surgery
Title: worried
Rating: 3 out of 5
Visited: August 2023
I am finding it extremely difficult to get an appointment, I have COPD, have not had a spiro test for 4yrs or a peak flow for 2yrs, in July I developed a chesty cough, which to be fair I was prescribed antibiotics, but I still have this cough in September and cannot get another appointment..
GP surgery review: maidstone-rd-chatham-surgery
Title: Much improved
Rating: 5 out of 5
Visited: July 2023
I have been at this practice for over 30 years and what was once a very caring practice, slowly deteriorated. Once COVID struck it became far worse.
Recently it has been taken over and is once again a very good practice. The staff have always been extremely good, caring people but weren't able to do their job through poor management.
I'm glad to say that things are dramatically better.
GP surgery review: maidstone-rd-chatham-surgery
Title: Good experience
Rating: 4 out of 5
Visited: July 2023
The GP took his time to understand my problem and explained what needs to be done to solve it. I did not feel rushed
GP surgery review: princes-park-medical-ctr
Title: Superb practice
Rating: 5 out of 5
Visited: January 2022
Straight through to reception on a Monday morning and a very thorough telephone appointment arrange for same day for my son. GP decided he needed to examine my son so booked us in within the hour for a surgery appointment. We were very reassured by the GP and he was excellent.
GP surgery review: princes-park-medical-ctr
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
Really wonderful nurses who take care and time to make sure you feel safe and comfortable. They also take the time to answer any questions and make sure you are ok with everything and understand everything couldn't ask for better treatment
GP surgery review: princes-park-medical-ctr
Title: Excellent
Rating: 5 out of 5
Visited: January 2022
I have been very impressed with this practise recently.  The reception staff are so friendly and helpful and the clinician I saw was very thorough and very helpful.  I have used ' LIVI' through this practise a few times and that has been very good.  It's so good to finally have a doctor's surgery where it's not impossible to get an appointment
GP surgery review: reach-healthcare
Title: Continued Poor Service
Rating: 1 out of 5
Visited: March 2022
I have been trying, to no avail, to get an appointment in person for my 86 year old mother.  She has been a patient at the surgery when it originally opened in the 1960s. Back then Doctors saw patients, knew patients and gave time. Now we have to queue from 08:30 knowing we will be number 40+ in the line.... one half hours later to no avail -  we are told short staffed / busy and cannot see a doctor.  My mother needs to be seen in person and I cannot accept the excuse from a senseless receptionist.  When I went in personally, having driven down from London -  I walked in and saw they were very busy.... signing a birthday card! They kept me waiting until I politely asked if anyone was working -  I was told not to be rude!!!  The staff at Walderslade surgery need to have some training on politeness and work ethic and to stop using excuses.  The elderly in the community need help.  Having read the reviews here I can see that I am not the only one who has such concerns....
GP surgery review: city-way-surgery
Title: Service is non existent!
Rating: 1 out of 5
Visited: August 2022
This is quite simply the worst service in the world, whenever I haste needed an appointment you cannot get one, however that is if you can even get to talk to a human. Every time you phone you just get added to a queue. Trying to call this morning, I have now been on hold as person number 1 in the queue for 45 mins and still holding. My wife had the same experience on the last 2 occasions. In the end you just give up.
GP surgery review: city-way-surgery
Title: Caring Practice
Rating: 5 out of 5
Visited: August 2022
Since suffering a heavy fall in September 2020 a number of health issues have come to light. These are quite varied and despite the problems with Coronovirus, have been dealt with by the GP with care and speed with referrals (where necessary) to specialists. I have always been treated with the utmost sensitivity and courtesy.
GP surgery review: city-way-surgery
Title: Always a positive experience
Rating: 5 out of 5
Visited: June 2022
I have only been registered with this practice for almost 2 years but I have always been able to get a face to face appointment and someone is always available to see my 3 year old on the same day. The reception staff have always been very polite and helpful. All the doctors, nurses and staff we have seen have been wonderful.
GP surgery review: city-way-surgery
Title: Poor policy
Rating: 1 out of 5
Visited: June 2022
I made an appointment 10 weeks in advance confirming after waiting 55 minutes on phone only to be canceled the following day with no explanation
GP surgery review: city-way-surgery
Title: Where do I begin??????
Rating: 1 out of 5
Visited: May 2022
Well what an absolute disaster. After my review I wrote in April, I was asked to contact the new practice manager to discuss my problems. This I did on the 19th April and I am still waiting for a reply!!!!Now today my husband has received a text cancelling his appointment on the 6th June due to unforeseen circumstances. This appointment was booked 3 weeks ago. Now I have to start all over again waiting in a queue for a very long time to get him another appointment which will probably be in August if he is lucky. I am so disgusted with your system, you really need to change things urgently. I was hoping with a new practice manager things might improve but by him not replying I can see that I got that wrong. My husband is convinced that we will be asked to leave the surgery because of my many complaints but I said no, they wouldn't do that because then everybody will know that I am right and it is  a system that isn't working.  By the way we didn't visit this month but the choice is very limited at the beginning to write a review.
GP surgery review: city-way-surgery
Title: Great and caring surgery
Rating: 5 out of 5
Visited: April 2022
I dont understand why there are so many negative comments.Yes they are busy and overstretched and it takes a while to get through on the phone.BUT..if you are no.20 in the queue then that tells you there are 20 people in front of you in that queue....its hardly the surgeries fault that so many people are calling them. I've always managed to get an appointment within a reasonable time. Today I had to speak about my father, I spoke to the senior of admin and she was delightful and caring. She genuinely cared and was very patient with me whilst I tried to relay the messages back to my father who was on the other line and was causing me stress.  I would like to thank all the staff members at this surgery they all have a difficult job to do at a time the NHS is struggling with the amount of people it has to serve.
GP surgery review: city-way-surgery
Title: Unsatisfactory
Rating: 2 out of 5
Visited: April 2022
Phoned to try and get an appointment. Receptionist was polite, which was nice. But had to wait 1 hour and 40 minutes to actually get through to speak to them! All Dr appointments had gone (by the time I got through after calling at 8am). To have an appointment given to me with a Paramedic- no time given! I do feel for some of the receptionists as they have a lot to deal with, but something has to be done by management to make it easier to make appointments
GP surgery review: city-way-surgery
Title: I'm surprised you have any stars at all.
Rating: 1 out of 5
Visited: April 2022
My husband received a text about his results  and was told he needed to make an appointment. After trying many times I couldn't even get in the queue. This went on all afternoon and the next morning. Eventually to my relief I got in the queue at number 19. It took 1 hour and 4 minutes for me to speak to the receptionist. You need more staff answering your telephones and more lines. When I spoke to Family members that are with other medical practices, they all told me that they never have trouble like that. One even said they got face to face appointments within a couple of days. I just wish that we lived near one of these surgeries. I have been with the practice for over 60 years and there have been the odd hiccup over the years but now it's not a hiccup it's an absolute disaster!!!!!
GP surgery review: city-way-surgery
Title: Friendly and caring
Rating: 5 out of 5
Visited: April 2022
Receptionist Karen goes above and beyond to ensure the patients are heard and directed to the best help.  I can't thank her enough for showing me such kindness throughout a very difficult period.
GP surgery review: city-way-surgery
Title: Very disappointed service
Rating: 2 out of 5
Visited: March 2022
I'm 30 weeks pregnant who recently diagnosed with gestational diabetes. I delivered a letter from my midwife that informing the Surgey and requesting a prescription for 3 items that I need to use for self-monitoring my blood sugar. After one week the surgery hasn't yet issuedy prescription and I ended up buying the items from the pharmacy myself. Although I called 3 times and visited the surgery to let them know that I run out of medication, but the GP hasn't approved my order yet.
Very disappointed and frustrated.
GP surgery review: thorndike-partnership
Title: If you can get an appointment they're good
Rating: 2 out of 5
Visited: October 2022
Once I've got an appointment it's a relatively painless process whenever I've had anything to do with them... Only issue is 90% of the time ringing for an appointment you get told to fill out an online form, and when you fill out the form (which is only open 3 hours a day) half the time you're told 'sorry no appointments try again tomorrow' at around 5pm. The amount of times I've ended up at the hospital because I can't get an appointment, or when they do give me one it's not for another 2 weeks (by which point the problem has either fixed itself or I've ended up at a&e)
I can't fault the staff, but the process and waiting time is absolutely ridiculous
GP surgery review: thorndike-partnership
Title: Rubbish  service
Rating: 1 out of 5
Visited: August 2022
Had my prescription  for 8 days was told in with doctor  and would be sorted by end of day now its Saturday  and bank holiday weekend  and nothing sorted not the first time they are total  rubbish
GP surgery review: thorndike-partnership
Title: Good practice
Rating: 5 out of 5
Visited: August 2022
The receptionist are really helpful and understanding. I recently spoke to the duty Dr who really took time to understand and explain my options
The only negative for me is having to use online forms for appointment and sick notes. But once through I can not fault the staff.
GP surgery review: thorndike-partnership
Title: Efficient
Rating: 5 out of 5
Visited: August 2022
Once you learn how to do an E consult to get a telephone appointment you are updated via text straight away, get called on the day when you should be called & blood tests are easy to book. 

This practice has really helped me on a number of occasions & doesn’t get the recognition it deserves. Thank you Thorndike, keep up the great work!
GP surgery review: thorndike-partnership
Title: Speedy Service!
Rating: 4 out of 5
Visited: August 2022
I filled in an online form for a Drs appointment on the morning of the 16th August 2022, by the afternoon I'd received a text from a Natasha at the Health Centre advising I had an appointment the very next day at 11:30am!
I went to the practice for my appointment and the receptionist on duty was very helpful and professional, I could hear her dealing with other patients and she was great! My appointment was extremely quick but not rushed if that makes sense, the Dr put me totally at ease about the issue and also wrote me prescription for a different issue I'd been meaning to book an appointment about! I went to the pharmacy attached to the building and I had my prescription filled there and then. In and out in half an hour! 
Thanks Thorndike, fab experience had!
GP surgery review: thorndike-partnership
Title: Excellent GP
Rating: 5 out of 5
Visited: August 2022
I was seen by a super GP, who listened, examined me thoroughly and advised me re referral and what I needed to do.
GP surgery review: thorndike-partnership
Title: Booking appointments
Rating: 4 out of 5
Visited: July 2022
Love the Save your place and call back feature when booking. Appreciate how busy everyone is and it is so much less frustrating that on hold for a long time.
GP surgery review: thorndike-partnership
Title: Improving practice
Rating: 3 out of 5
Visited: July 2022
I had an urgent need to be referred to a specialist had no issues getting a doctors appointment and received a referral in 2days. Much improved service from a couple of months ago when you couldn’t get through on the phone let along get an appointment. As I stated mine was for an urgent appointment hopefully this is the same for normal gp appointments. Time will tell as this surgery did need to get its act together especially with the phone system and lack of gps available for face to face appointments. I still think face to face is better than phone appointments in the majority of cases. Keep up the improvements.
GP surgery review: thorndike-partnership
Title: Supportive action
Rating: 4 out of 5
Visited: July 2022
Both medical and administrative staff have acted thoughtfully to have my needs met. A particular request was dealt with promptly
GP surgery review: thorndike-partnership
Title: Helpful staff
Rating: 4 out of 5
Visited: July 2022
Staff most helpful when one is in direct contact. Appointments not easy to obtain- not a criticism of staff but triaging could be further established to determine priority.
GP surgery review: oak-hall
Title: My experience
Rating: 4 out of 5
Visited: January 2024
I had a Saturday morning appointment by Tuesday id had a referral telephone call to book a hospital appointment very good service.
GP surgery review: oak-hall
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Ive had positive and helpful advice from the team at oak hall surgery. They have always been polite and understanding towards me and i feel at ease with explaining, and asking for advice.
GP surgery review: oak-hall
Title: My experience
Rating: 2 out of 5
Visited: January 2024
I think it is incredibly poor that we cannot book appointments in advance any more and that when I call up at 8am and am the 5th person in the queue only 1 appointment was left. I also think it is unnecessary to have the message about abuse every 30 seconds- a minute when you are in the queue to speak to a receptionist. I completely agree that you should not be abused but feel the frequency of the message is too much.
GP surgery review: oak-hall
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The experience that me and my family is always very pleasant and helpful from the receptionists to making appointments and even the doctors and nurses and the. cleaners cannot find any thought thank you x
GP surgery review: oak-hall
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Everyone - the guy i spoke to on the phone initially, the practice nurse were all kind, clear and helpful. On previous appointments it has been the same too - ladies on reception right thro to gp 
Amazing surgery and staff - thankyou
GP surgery review: oak-hall
Title: My experience
Rating: 3 out of 5
Visited: January 2024
The surgery should be accessible, have the front door open. 
The nurse was lovely and done a great job however getting an appointment was like mission impossible. Waiting 2 months for a cervical screen is not good practice.
GP surgery review: oak-hall
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Nurse practitioner very good listened and referred onwards.   Cannot understand why you are not working as pre covid with your doors open ?
GP surgery review: sandgate-road
Title: Appaling phone manner
Rating: 1 out of 5
Visited: September 2022
It's almost impossible to get through to their receptionists and often when you do, they are rude, abrupt and hang up the phone. I had general enquires and after 60 minutes of being on hold and them not being able to give my child an appointment, I was mid asking a question and was hung up on.
Absolute disgusting service from a gp surgery where people who are ill are phoning for an appointment. Not for a daily chat. There is no respect for the patients and no level of understanding.
GP surgery review: sandgate-road
Title: Where's my prescription?
Rating: 1 out of 5
Visited: August 2022
I went to the surgery and filled in the prescription request paper 5 days before my prescription is due and put it in the box. The request is for my regular prescription for medication for anxiety and depression. The receptionist said will be ready for Tuesday. My sister was at the surgery on Monday (having the similar problems!) and while there enquired about my prescription. She was told my prescription was fine and would reach the pharmacy on Tuesday. I called the pharmacy Tuesday....no prescription....called the surgery in the morning, surgery said no prescription requested. After surgery discussion, I was told that the prescription was now being forwarded to the doctor for approval then and there. Later that day 10:52, I get a text message saying missed calls (nope no missed calls). I called the surgery and was told the pharmacist at the surgery was putting my prescription through. That was at 11:40. Called pharmacy several times but no prescription. Called Surgery again at 15:00 and was told prescription request has been forwarded to the doctor for signoff, probably arrive at pharmacy tomorrow. I now have no medication, had no medication since last night, and am starting to get withdrawls. These timely medications are crucial to my wellbeing. These delays are not a one off, they are every time I try to request my prescription.
GP surgery review: sandgate-road
Title: disgusting
Rating: 1 out of 5
Visited: March 2022
One of the receptionist are very unpleasant. I had aappoitment  4.15pm i did arrived early  i have been waiting for a while and i have been told my appoitment is cancel as Gp Doctor went home because the system has been down early.That is disgusting that Doctor left patient and went home.I couldnt make another appoitment as i work from 8-5 and i did explain i need to be seen urgently as i have a lupm.Looks like no one care in this Surgery.It wasnt first time when they put me down
GP surgery review: whitstable-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
I recently visited your surgery as a visitor to Whitstable. I can’t tell you how impressed I was with the service and attention I received. From the lady outside helping with iPad registration through to lovely Doctor, and all the staff in between, my visit was made comfortable, efficient and extremely swift. The whole team are both friendly and professional and I hope my gratitude can be passed on to them. 

I’ve never before experienced such great & speedy service at a walk in/treatment centre. Thanks again. I appreciate you all
GP surgery review: whitstable-medical-practice
Title: Telephone wait times
Rating: 2 out of 5
Visited: March 2022
Had to call the centre on a Monday morning, expected to wait to speak to someone but I do feel that 53 minutes until my call was taken is far too long, especially to be told I need to ring someone else.  Having done that, I’m told that it was Estuary View’s responsibility to deal with my issue, and I should go back to them!  Your recorded messages always apologise for the delay in answering so it is an ongoing problem.  Is it so difficult to have additional lines put in and additional staff available to take the calls?  In business, this standard of service just would not be acceptable.
GP surgery review: the-wall-house-surgery
Title: Supportive advice and action
Rating: 5 out of 5
Visited: April 2023
Supportive call with positive action in relation to ongoing advice being provided for my family over the past few weeks.
GP surgery review: the-wall-house-surgery
Title: Great advice and manner
Rating: 5 out of 5
Visited: April 2023
I needed to have a consultation with a pharmacist about whether to start statins. 
Punctual call, unhurried, very friendly manner, continually checking for understanding and any questions as we went along. Very clear on the technical/ medical side. And open to the options rather than being prescriptive. Very good experience.
GP surgery review: the-wall-house-surgery
Title: Great staff but under a lot of pressure
Rating: 4 out of 5
Visited: March 2023
Fantastic experience with both the receptionist and doctor today, they couldn't have been more helpful.  

Unfortunately I find the telephone appointment system long, slow and frustrating, so much so that I drove to the surgery to book my appointment because it was quicker.
GP surgery review: the-wall-house-surgery
Title: Brilliant Service
Rating: 5 out of 5
Visited: March 2023
Thank you for your kind and efficient service today. 2 matters resolved with empathy, professionalism and pace- thank you to the team.
GP surgery review: the-wall-house-surgery
Title: Always a problem
Rating: 1 out of 5
Visited: March 2023
Went to collect prescription from pharmacy 2 items missing. Tried to call surgery message prescription department closed at 3pm as was friday without medication over weekend called monday am  Phone message open at 11am call again system said 8 calls waiting after 35 minutes got to 2nd in queue then cut off, this has happened several times before was almost expecting it as was a few minutes to 12 probably lunchtime. Then had to drive to the surgery as no point holding in the queue again to be cut off then department will close at 3pm.
GP surgery review: the-wall-house-surgery
Title: Wonderful help
Rating: 5 out of 5
Visited: March 2023
Having suffered with depression for a long while and exhausted the conventional methods of CBT plus medication the practice has continued contact with me via telephone calls and provided verbal therapy. The commitment to helping me, bearing in mind the massive pressures on the NHS, through these problematic times has been so welcome.