janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: abbey-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
After being told I had earwax by an audiologist I asked at the surgery if they did wax removal and to my surprise they said yes, the nurse confirmed it and told me to come back in a week after using olive oil to soften it, this I did and it was done very successfully, my surprise in this is because when I mentioned it to my friends who belong to different surgeries they said that theirs didn’t have this service. I count myself very lucky to be a patient at abbey road, I always get an appointment within two weeks, and also have spoken to a doctor with no trouble, whilst in the waiting room I noticed quite a few other services, which I think is something we as patients should be grateful for
GP surgery review: abbey-road-surgery
Title: Very happy with this Surgery
Rating: 5 out of 5
Visited: October 2023
I phoned the Surgery at 8.30am, as I'm in my 70's and needed an appointment. I was very surprised that it only took about 7 minutes to get through to a very pleasant and helpful receptionist. 
A vast improvement on the telephone lines!
I was given an appointment with the Minor Illness Pharmacist, as I needed to be examined for a possible chest infection.
She did all the tests that a Doctor would have done, oxygen levels, temperature, sounded my lungs from the back (but over my clothes as I was so cold), she was very empathetic and asked questions about my symptoms, duration, and discussed which antibiotics would be suitable for me.
I felt very comfortable with her and confident with her knowledge and treatment. I'd be more than happy to see her again, if I needed an appointment.
I also had my Flu and Covid vaccines at the Surgery recently and this was also very well organised. 
I really have no complaints at all with Abbey Road Surgery because the new Appointment System and the decreased waiting times to get through to them are significantly improved!
GP surgery review: abbey-road-surgery
Title: Not Impressed
Rating: 1 out of 5
Visited: July 2023
I am a new patient and are 74 and housebound.
There is a waiting time of at  least 1/2 to an hour for a phone to be answered.
I was told to email Blood pressure readings to the practise and nowhere can I find an email address - one wasn't offered and receptionist was impatient to end the call, more or less cutting me off 
I have been registered for online services but when I entered details 
I was told there was an error and to contact the practise which has a phone waiting time of an hour.
I get that the staff are under pressure but even so a little patience/compassion for an  new elderly patient would help.
I  had to register with a practise as I moved home  and honestly I wish I had chosen another one.
GP surgery review: abbey-road-surgery
Title: Thank You!!
Rating: 5 out of 5
Visited: January 2023
I would just like to give an unconditional Thank You to Abbey Road Surgery! A noted thank you especially to the Assistant Practice Manager and the Admin staff (receptionists) who have been invaluable in helping to sort out prescription concerns. They have all done so with patience, consideration and efficiently. The staff should be rewarded for their hard work and dedication. Thank you again
GP surgery review: abbey-road-surgery
Title: Great Service
Rating: 5 out of 5
Visited: January 2023
After being ill all over Christmas I had to contact the surgery to request a medication, that I'd been prescribed previously. 
I spoke to the Assistant Practice Manager, as she was already sorting out a problem with my repeat prescriptions. 
She arranged for the Community Pharmacist to phone me later the same day, to discuss my condition and she then prescribed the medication. 
A very efficient and painless process!
I also had some blood tests done in December and I had a call a few days later from the Health Care Assistant, to discuss the results with me. 
I am more than happy to be a patient of this caring and efficient surgery.
GP surgery review: abbey-road-surgery
Title: Great service
Rating: 5 out of 5
Visited: January 2023
I was contacted by the surgery to come in with my husband for a checkup as we are both elderly, we saw the pharmacist who took our blood pressure and asked us questions about our lifestyle because if one of us is not well are we capable of looking after him/her. We had an appointment to see a nurse two weeks later to check on our blood pressure diary and all is well. I am so impressed with this surgery, I didn’t know they had a pharmacist there, also there are leaflets about various things they do at the surgery, we are very lucky to have such brilliant service, I have read in the past some negative comments but I’m sure if patients looked at the information available they would realise how lucky we are to belong to such a brilliant surgery
GP surgery review: abbey-road-surgery
Title: Thank You
Rating: 5 out of 5
Visited: December 2022
Im a patient registered with Abbey Road Surgery and I'm always extremely satisfied with the high level of professionalism. I would like to thank the assistant practice manager, the GPs and receptionists for their care and kindness. Thank you!
GP surgery review: abbey-road-surgery
Title: Professionalism
Rating: 5 out of 5
Visited: May 2022
I've been a patient with Abbey Road surgery along with my mother, who lives with chronic illness for a number of years. I frequently deal with staff at the practice on her behalf from organising appointments to prescriptions. The high level of professionalism and care never ceases to amaze me. The receptionists, assistant practice manager and prescription clerk, not to mention the GPS themselves, truly understand their patients and treat us like members of their own family. It is heart warming to hear them refer to you by your first name and show sincere interest in your wellbeing or to receive a phone call to remind us of medication reviews etc. I work within the healthcare system also and this means a lot as far too many times patients are treated as statistics and not individuals. Abbey Road surgery certainly aims to avoid this and for this, keep up the good work. Upon visiting the practice, I have heard one or two comments from patients about how long they've waited etc however, I would like to suggest not listening to such comments and look at the bigger scheme of the NHS. In comparison to other NHS departments, Abbey Road surgery does well in adhering to the individual needs of each patient. A humble thanks to the practice and assistant managers along with all other staff members for their hard work and dedication. It's not easy but, keep up the amazing work
GP surgery review: abbey-road-surgery
Title: Unsatisfactory
Rating: 1 out of 5
Visited: April 2022
Been with this Surgery for over 50 years. I am an elderly vulnerable patient & I am disappointed with my Surgery as have not had a good experience since Covid arrived.  Terrible phone system needs changing, seems unorganised.  Some of the Office & Reception staff are helpful & some are not, Shame.  On the whole Doctors are good when you can actually get to speak or see them
GP surgery review: cuffley-and-goffs-oak-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: November 2023
I have recently taken over medical issues for my elderly parents. This practice is outstanding in its patient care. It is a long wait to get through on the telephone which is usual for any GP practice but the staff cannot do enough to help, including reception, pharmacist, nurses and doctors. My dad in particular has many major health issues and I am so greatful for the care received from everyone at this practice. Thank you to all involved a great team effort.
GP surgery review: cuffley-and-goffs-oak-medical-practice
Title: Professional and caring service
Rating: 4 out of 5
Visited: August 2023
I spoke with Dimple on a few occasions and she was always very professional and caring. I felt like I was listened to and understood and never once rushed. It was a very good experience and arguably the best I have had when speaking with a healthcare professional
GP surgery review: cuffley-and-goffs-oak-medical-practice
Title: Improved Practice
Rating: 5 out of 5
Visited: July 2023
Everything about the practice has improved over the last few months. The service from everyone is excellent.
GP surgery review: cuffley-and-goffs-oak-medical-practice
Title: Great practice and staff
Rating: 5 out of 5
Visited: May 2023
Every one there is very helpful and attentive, couldn’t fault it.
Always recommend this surgery to friends and family.
GP surgery review: cuffley-and-goffs-oak-medical-practice
Title: Poor phonecall response
Rating: 3 out of 5
Visited: March 2023
Phoned results on 2nd March 2023 & held on for 20 minutes only to be cut off.  Tried contacting general enquiries to find out what’s happening in the results dept, held on for another 20 minutes and just gave up.  Doesn’t seem an acceptable service to me
GP surgery review: cuffley-and-goffs-oak-medical-practice
Title: Vast improvement
Rating: 4 out of 5
Visited: March 2023
In the past I have felt that the surgery fell below acceptable standards even prior to covid and as a result reluctant to seek medical attention, however in the past month I have noticed a significant improvement/difference and would have no hesitation to contact and seek medical attention. I attribute the improvement to new initiatives I.e. getting texts for results to tests, appointments have been more available and Drs that listen to the patient and facilitate appropriate urgent action. 

Thank you
GP surgery review: cuffley-and-goffs-oak-medical-practice
Title: Amazing service
Rating: 5 out of 5
Visited: January 2023
Nothing but good to say! I called at 4.15pm and was given an appointment for my son for 5pm that same day. I’m so grateful.
GP surgery review: cuffley-and-goffs-oak-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
I have nothing but praise for this surgery. They’ve always seen my children whenever Iv needed an appointment the same day and the GPs have all been respectful, kind and thorough with their assessments. The reception team are always friendly and helpful. A lot easier to get through on the phone compared to my old surgery.
GP surgery review: cuffley-and-goffs-oak-medical-practice
Title: A great team and a great practice
Rating: 5 out of 5
Visited: September 2022
I have to say the care given throughout my experience with this surgery has been exemplary.
From the person who answers the phone to the GP ..keep up the great work guys
GP surgery review: cuffley-and-goffs-oak-medical-practice
Title: Great customer care
Rating: 5 out of 5
Visited: September 2022
Phoned the surgery and was initially offered a telephone appointment for 7th October, once I explained the problem the receptionist said I’ll put a call through to the locus at valley view which I thought was amazing, and within 10 minutes the locus at valley view called me and asked me to come within aroun an hour that was on 30th September, he completed a thorough examination and offered me a blood test and the whole experience was handled quickly and made me feel that patients are being treated as patients again . Vey impressed,
GP surgery review: the-maples
Title: Wonderful .
Rating: 5 out of 5
Visited: November 2023
I cannot praise all the  reception team  practice Manager,  Doctors, and Nursing staff enough. They have all gone out of their way  to help me. So would like  to say a big Thank . Results Lady today was simply amazing. I know it is not often you get praise, but as far as I am concerned it is well deserved.
GP surgery review: the-maples
Title: Very helpful and efficient
Rating: 5 out of 5
Visited: November 2023
A big thank you to the receptionist who rushed my prescription through on Monday 27th after I’d forgotten to reorder my medication. Much appreciated.
GP surgery review: the-maples
Title: Pharmacist/mental heath doctor is amazing
Rating: 3 out of 5
Visited: October 2023
Iv been at the practice for a while now 
I have never had such a caring doctor
She took the time to really understand my issues and followed up on everything we discussed 
I would 100% recommend dimple to any one who has felt let down by the practice to see her 
Thanks so much
GP surgery review: the-maples
Title: Great experience !
Rating: 5 out of 5
Visited: July 2023
Since moving to this practice this year every experience has been great! The online enquiry section is super helpful, have always heard back the same day and then either a phone call or appointment, got me in quickly for minor procedure and just really helpful and friendly staff !
GP surgery review: the-maples
Title: My personal experience
Rating: 5 out of 5
Visited: June 2023
I would just like to say a big thank you to the doctors and staff at the maples. for all their help and support with my ongoing medical care. from a very grateful
patient first class service.
GP surgery review: the-maples
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
When I read such negative reviews, I feel like it is a different practice. 
I have been with the Maples for many years and have never had a negative experience. Yes, unfortunately like all practices in the Country you have to wait for quite a while to get through on the phone. This is not the fault of the surgery. This is because Broxbourne has a huge amount of new homes built and no extra facilities to take the strain.
Yesterday I phoned at 8am for an appointment.  Yes I had to hold on for half an hour which is frustrating,  but when I got through to someone  they were friendly and polite.
I got a call from a Doctor within two hours and was seen the same day. I then received a call from the Doctor that afternoon offering me minor surgery at the practice  the next day.
Minor op was carried out today by a Doctor. No pain and hopefully a good outcome. 
Fantastic service.  Thank you to all.
GP surgery review: the-maples
Title: Incompetent- don’t waste your time
Rating: 1 out of 5
Visited: May 2023
The receptionists are incredibly rude and patronising. They are horrible at referrals are are always making errors and overall they make situations far more stressful. Untrustworthy practice.
GP surgery review: the-maples
Title: Rude reception staff
Rating: 1 out of 5
Visited: April 2023
Reception staff act like they have no time for you, trying to close the conversation off with you the second you start taking. There is no flexibility or support from them.
GP surgery review: the-maples
Title: Thankyou at last
Rating: 3 out of 5
Visited: January 2023
I agree with most it's hard to get an appointment and phones ring and ring ,Nhs is not the greatest at the moment I was lucky enough to get an appointment to see the nurse this week and I can't fault the service and care that I was given I was very poorly and 2 other doctors came in treated me with dignity and respect and got to the bottom of my problem even though I had been to A+e twice without getting sorted thanks Guys you can't beat your Gp X
GP surgery review: the-maples
Title: Hard working and smooth running practice
Rating: 5 out of 5
Visited: December 2022
I have been with this practice since 2020 after moving to the area. I think it’s very important to let everyone know that they’re a very very hard working group. Nurses have been lovely and doctors have been extremely helpful. I absolutely cannot fault this practice. The face of any practice are the receptionists. For this practice, they are superb! Thank you for all your help, with everything!! This practice online system works well and receptionists are quick to respond to non emergency messages too! 

You can tell each and every person is extremely busy, as is every GP and health service on the NHS. However, the whole team manages very well. It runs really well. Thank you for everything!
GP surgery review: warden-lodge-medical-practice
Title: Bad experience
Rating: 1 out of 5
Visited: January 2024
My husband had an appointment today and was trying to find a parking space. Unfortunately a car was blocking the road so he tooted  when we registered inside the surgery a receptionist shouted did we have trouble parking, we went up to the first floor to await the doctor when a receptionist came up the stairs and proceded to shout at my husband about problems with parking, she did not care that there were other patients within hearing distance and humiliated him even though he was feeling very unwell. Her behaviour was totally unprofessional and deeply distressing.
GP surgery review: warden-lodge-medical-practice
Title: Telephone System Appalling
Rating: 2 out of 5
Visited: January 2024
Rang at 1412 15th January and was caller number one in the queue, after hanging on for more than 45 minutes, still at number one, I gave up. At the same time I used a second phone and was fifth, fourth etc.  Why was I still at number one on the original call?  This is not the first time.  Telephone system diabolical.  Please do something to sort this.
GP surgery review: warden-lodge-medical-practice
Title: Flu Vaccine
Rating: 2 out of 5
Visited: September 2023
Warden Lodge surgery sent me a text message to go to a link to book an appointment for my flu vaccine.  I did this and was offered appointments for 7th or 14th October.  I booked one but then had a message that they were unable to confirm with my surgery but would let me know when this was done.
The next day I had a message saying that this hadn’t been confirmed so I needed to book another appointment, which I did, with a similar result.   The following day I was told to contact my surgery direct to book an appointment.  
I was on the phone nearly an hour waiting for a receptionist and when I finally got through she told me that there no appointments left on either of the days. 
She did not know if they were offering anymore dates so should contact the surgery after 14th October.
I asked about Covid injections but was told the surgery did not offer them.
I need a local appointment as I shall be 88 next month and have no one to help me get there. 
A much younger friend has already had both flu and Covid vaccinations at her local surgery.
GP surgery review: warden-lodge-medical-practice
Title: Very poor service
Rating: 1 out of 5
Visited: September 2023
I rung the surgery at 9am on Monday and i was number 29 in the queue. 50 minutes later i was only number 24. Needless to say i couldn't get through for the rest of the day. I tried again today and i was informed i can not have an appointment unless i ring at 8am. I explained that i didn't need an urgent appointment but one over the next few days to examine a lump on my next and the poor health I've been under. I was told there was nothing they could do unless i ring at 8am as no ahead appointments are offered. 
It is extremely disappointing that not only can we not get through to the surgery however even if we manage to succeed there are no appointments. Yes we are aware that the resources are stretched but there has to be some sort of process in place where appointments are offered as they used to be over 2/3 week ahead for non emergencies so that the daily appointments are kept for the real emergencies and all patients are seen wether emergency or not. Over the years the surgery has worsened and its such a shame as every time you go in there there is hardly anyone in the waiting room. So is it that there are no appointments or you no longer care about the wellbeing of people and now do the bare minimumm.
GP surgery review: warden-lodge-medical-practice
Title: Terrible
Rating: 2 out of 5
Visited: September 2023
After waiting on hold for exactly 2 hours on Monday morning the awful music stopped and then a message saying ' due to extenuating problems only urgent calls will be taken ' . So much for ' your call is important to us ' . This practice is steadily going downhill. I appreciate the stress the practice is under but, I as a patient am under stress when I can't even speak to anyone. At 79 years all I need is a stress free life.
GP surgery review: warden-lodge-medical-practice
Title: Wonderful Practice Pharmacist
Rating: 5 out of 5
Visited: August 2023
I was very impressed with my recent medication reviews with the practice pharmacist. 
She was very friendly, caring and supportive. She is an asset to this surgery and I hope her efforts are recognised. She helped calm a very anxious patient. 
Thank you!
GP surgery review: warden-lodge-medical-practice
Title: Really good experience
Rating: 5 out of 5
Visited: July 2023
Friendly receptionist great doctor was sent there from valley view couldn't have had better experience sent for exray straight away!
GP surgery review: warden-lodge-medical-practice
Title: Extremely helpful
Rating: 5 out of 5
Visited: June 2023
I was issued a prescription from the dermatologist at Hertford county
Hospital but could not locate the product due to poor supplies at present.  Contacted surgery and asked if they could prescribe an alternative brand name as the dermatologist has not returned my calls.  The prescription clerk was extremely helpful and arranged this for me via the Gp.  She called me and kept my totally updated and I now have the ointment needed for my condition
GP surgery review: warden-lodge-medical-practice
Title: Rude Receptionists
Rating: 1 out of 5
Visited: May 2023
First time visiting the GP for several years, greeted by extremely rude receptionist staff. Talking amongst themselves, completely ignoring me. When raising a query with them they were asking me intrusive questions about what I do for work etc. being very judgemental even though they were not required to know this information to be able to help with my query. I managed to see the GP who was extremely kind, caring and understanding, I cannot fault him. 
I have been a patient at this practice for 24 years and will not be returning.
GP surgery review: warden-lodge-medical-practice
Title: Rubbish appointment system
Rating: 1 out of 5
Visited: May 2023
Had to leave a bad review 10 days ago but miraculously the very next day I received a phone call from the doctor who has arranged a blood test and told me to make an appointment in 2weeks time tried phoning to no avail unless you were dying to hang up so tried on line to no avail so went into surgery and was told no appointments for the near future now either the doctors don’t know what’s going on in their own practice or the receptionist don’t want to give you an appointment what is going on
GP surgery review: suthergrey-house-medical-centre
Title: Great specialist back care
Rating: 4 out of 5
Visited: January 2024
The MSK Specialist was wonderful, thorough, kind, patient & really helpful & informative. She made a diagnosis & offered help & support + sent exercises to my mobile as a follow-up. Excellent
GP surgery review: suthergrey-house-medical-centre
Title: Arthritis support
Rating: 5 out of 5
Visited: January 2024
The analysis of my X-rays, exploring and explaining options, proving detailed information and ongoing support was all first rate. Hugely appreciative. Thank you.
GP surgery review: suthergrey-house-medical-centre
Title: fast service seen right away
Rating: 4 out of 5
Visited: December 2023
I managed to get an appointment on the same morning as I had a concern about my health and was seen before my appointment time, the doctor was reassuring
GP surgery review: suthergrey-house-medical-centre
Title: Great consultation
Rating: 3 out of 5
Visited: December 2023
I was referred to the MSK consultant at the surgery. She was extremely helpful, knowledgeable and took a lot of trouble to explain everything to me . I really felt she cared. So nice to deal with a motivated professional who has a passion for her work, and for caring for her clients . Thank you
GP surgery review: suthergrey-house-medical-centre
Title: Improved practice
Rating: 4 out of 5
Visited: November 2023
I attended an appointment with MSK specialist who was both very knowledgeable and took time to listen. Demonstrated understanding in the chosen area and then broke it down for me with steps I need to take to help improve my issue.