janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: west-hallam-medical-ctr
Title: Poor
Rating: 1 out of 5
Visited: October 2022
: I find the doctors at this surgery dismissive, arrogant and only able to cope with routine illnesses. Its true that GP's are 'General Practitioners' and have no particular specialisms, however, this should surely mean they should work together with their patients, rather than assuming that they know best and inflicting their ill-educated views on those patients who have experienced their conditions for many years. For your own peace of mind, I wouldn't recommend this surgery to anyone with long term complicated illnesses, or for those expecting their view to be listened to and taken into consideration.
GP surgery review: west-hallam-medical-ctr
Title: Excellent Service, Caring Staff
Rating: 5 out of 5
Visited: March 2022
I have used this Dr’s now for many years and can honestly say how fantastic everyone is from reception to Dr’s, I have always received a warm caring welcome and with my latest medical scare I think that I honestly could not have been in safer hands! I have nothing but admiration and praise for the whole team! Thank you 😊
GP surgery review: west-hallam-medical-ctr
Title: Good online service
Rating: 5 out of 5
Visited: February 2022
My smear was due
Went on the practice website 
Really easy to communicate- all simple
Quick response with date and time of nurse appointment
Attended practice 
All felt safe 
Seen on time
Lovely and helpful nurse
Very good service
GP surgery review: west-hallam-medical-ctr
Title: Have to wait 3 weeks for a telephone consultation.
Rating: 2 out of 5
Visited: February 2022
I need and appt to discuss ongoing IBS that is now causing extremely slow digestion issues.  There is no way this will not need a face to face appointment but the reception staff will not book the appointment.
I appreciate that the practice has processes but an examination will be necessary.. I have to wait therefore nearly a month to be seen..
Make you wonder if there is only one Doctor now at the practice?
GP surgery review: brook-medical-centre
Title: Best practice ever
Rating: 5 out of 5
Visited: May 2023
Me and the wife have been using brook medical centre for the last 8 years and can not fault them. 
The receptionists are always helpful and polite which I'm sure is difficult in a stressful job. Great doctors and nurses. Never had a problem getting appointments.
GP surgery review: brook-medical-centre
Title: Unable to get gp appointment
Rating: 1 out of 5
Visited: August 2022
We have tried multiple times to get a GP appointment, as soon as the practice opens. Only to be told there are none and go to the urgent care centre. To call this place a point of primary care is farcical. Avoid
GP surgery review: chapel-street-medical-centre
Title: Unhelpful reception
Rating: 1 out of 5
Visited: January 2024
Unhelpful, dismissive and rude reception staff who are unable to think outside the box and apply common sense
GP surgery review: chapel-street-medical-centre
Title: Happy with this practice
Rating: 4 out of 5
Visited: April 2023
Thought it was only right to leave a positive comment. I called yesterday wanting to book an appointment for a steroid injection (with MSK) and was told I needed to call back in the morning which I have done and after a short wait I was greeted by a lovely receptionist who listened and understood and made the appropriate appointment today. Thank you !
GP surgery review: chapel-street-medical-centre
Title: Best practice I've ever been a patient at
Rating: 5 out of 5
Visited: March 2023
I have multiple chronic health complaints and have been a patient here for 8 years. I've consistently received wonderful care from multiple drs and nurses at chapel Street. I've always been able to get an appointment when needed and have found receptionists friendly and helpful. I'm very grateful to this practice and think they do a wonderful job.
GP surgery review: chapel-street-medical-centre
Title: Rude receptionist when u can get through
Rating: 1 out of 5
Visited: March 2023
Try ringing for over a hour to get no answer but then walk in and not one person is on the phone just 2 receptionists talking making u feel like your putting them out not actually doing what they are paid to do 
I personally think the receptionist need some people skills
GP surgery review: chapel-street-medical-centre
Title: Worst service from a GP Surgery
Rating: 1 out of 5
Visited: September 2022
I swapped to this surgery after moving to the area and have found it the worst I have ever experienced in the NHS in several decades. The phone service is often unanswered, the reception staff are arrogant and unhelpful, the GP's tend to avoid face to face consultations if they can send it to someone else to deal with. Overall a poorly managed and run service. I'd recommend that anyone looking to use them re-consider and, if possible, register elsewhere. They are a discredit on the NHS.
GP surgery review: chapel-street-medical-centre
Title: Dread the day I have to call them
Rating: 1 out of 5
Visited: August 2022
Awful getting an appointment, even when you have abnormal test results and receive a text saying please phone to book an appointment to speak to a doctor, it also says this on the results form. So call to be told no appointment and will be put on a list, but don't bother sending a text asking me to book them, just put me on the list and text the time and date.
Completely pointless surgery and blood pressure increase just the thought of calling them. 
It don't matter it was only a liver abnormal level
GP surgery review: chapel-street-medical-centre
Title: Good luck getting an appointment!
Rating: 1 out of 5
Visited: February 2022
After ringing from 07:58, I finally got through at 8:00 am only to be told that i'm number 28 in the queue. When i'd finally got through to the receptionist 20 minutes later all appointments were gone and there were no pre-bookable appointments for the next week or so. This is not uncommon for this practice as I have been using them since I was a child, covid has just made the already bad service even more appalling.
GP surgery review: derby-family-medical-centre
Title: Receptionist attitude stinks
Rating: 1 out of 5
Visited: December 2022
Called up on 6 different days at 8.00am no answer ques overly long before anyone even answers and when they do answer they refuse or say we have nothing available try again tomorrow don’t even ask you what the problem is. Today I called up I rang 123 times before someone answered and put phone down straight away. I don’t see the point of calling at 8am if you’re not going answer or help. After calling all morning I got through and I explained I need an emergency appt and I even said how many times rang she didn’t take no notice kept on repeating I have no emergency appt call back at 8am or I can offer you a in 4 weeks Time and if ur not happy then go to walk in centre as u will be seen and they can offer u medication. So what is the need to be registered with a GP practice if they’re not there to help. She kept on saying to me go to walk in centre was not helpful at all doesn’t even listen what u have to say. Go to walk in centre I can’t do anything else for you, I find the receptionist very very rude at this practice.
GP surgery review: derwent-valley-medical-practice
Title: Great practice
Rating: 4 out of 5
Visited: September 2023
Doctors are brilliant and so are the nurses 
You just got too get past the want to be doctors or the ones who think they can diagnose you first and how bad you are too see if you can have an appointment these are the ones that answer the phones 
Other wise keep up the good work
GP surgery review: derwent-valley-medical-practice
Title: So far so good
Rating: 4 out of 5
Visited: August 2023
Moved here from another larger practice round the corner because I couldn’t get any appointments after lockdown, and have generally found it to be better overall. They are much smaller than my previous doctors, and the building definitely does not have “curb appeal”, however the most of the Dr’s are nice (that I’ve seen so far) & the wait times are much better, both in terms of waiting for an appt, and the appointments themselves.
GP surgery review: derwent-valley-medical-practice
Title: Great Doctor
Rating: 5 out of 5
Visited: August 2023
I would like to leave this review for my recent experience with my New Doctor that I have seen and spoke  to the last 3 times. 
He made me feel at ease, went through everything with me, for me to understand, I've not had a Doctor like him for a long time. I just wanted to show some appreciation and thank you very much.
GP surgery review: derwent-valley-medical-practice
Title: Good doctors
Rating: 4 out of 5
Visited: August 2023
Had an appointment at this doctors today I am very happy with the doctor that seen me he did listen to me wish all the doctors was like him .
GP surgery review: derwent-valley-medical-practice
Title: Thorough testing
Rating: 4 out of 5
Visited: August 2023
I am so pleased that the gp is testing me for different things to get to me the bottom of my problems.
GP surgery review: derwent-valley-medical-practice
Title: Return message
Rating: 5 out of 5
Visited: August 2023
Contacted practise via email had a return answer with in a day. Very helpful and professional service would highly recommend this practise and it’s colleagues
GP surgery review: derwent-valley-medical-practice
Title: Efficient Service
Rating: 5 out of 5
Visited: August 2023
I just want to say how efficient the team are at Derwent Valley Medical Practice. I join a queue at no. 27 and within 5 minutes, I am speaking to someone. I know there are not many surgeries out there that deliver this sort of service.
GP surgery review: derwent-valley-medical-practice
Title: Caring
Rating: 5 out of 5
Visited: July 2023
Requested emergency advice the receptionist was so helpful and arranged a doctor to call me. The doctor called me 15 minutes later and dealt with my problem instantly, and she was so very caring as I was upset.
GP surgery review: derwent-valley-medical-practice
Title: Good practice
Rating: 5 out of 5
Visited: July 2023
I have been at this practice for several years. I have found two of the GP's in particular to be very thorough, approachable and compassionate. The nursing staff are also very caring and thoughtful.
GP surgery review: derwent-valley-medical-practice
Title: Always 'no appointments'
Rating: 1 out of 5
Visited: June 2023
Can never get an appointment, not enough doctors at the surgery, staff won't listen to you, even when you know what you need but they don't care. Can't see any gp health records on the NHS/Airmid app so you have no choice but to call and wait half an hour to speak to reception, They also don't tell you test results truthfully so always double and triple check with them. Should close the surgery down and send doctors to other practices so there's more chances of actually getting an appointment.
GP surgery review: mickleover-medical-centre
Title: Good doctor
Rating: 4 out of 5
Visited: December 2023
Sometimes this surgery is really hit or miss. But the Dr I saw today with my two children was absolutely fantastic and exactly what you wish every GP to be like.
GP surgery review: mickleover-medical-centre
Title: Very good local practice
Rating: 5 out of 5
Visited: November 2023
During difficult times for the health services ,on my last visit  to the surgery the receptionist was supportive , giving me time to explain my options , , The doctor on my appointment also gave me time to explain my issues , I was not rushed , this can be very important during a consultation , positive feedback can support and help all staff , the NHS do a fantastic job thank you I went in feeling stressful but I came out feeling I had been helped by professional staff
GP surgery review: mickleover-medical-centre
Title: Generally good service
Rating: 4 out of 5
Visited: November 2023
I obtained an appointment with a doctor and the outcome was satisfactory. In contrast my wife failed to get an appointment with a serious problem and after a failure with 111 we ended up at accident & emergency department. Individually the staff are very good. The dominant issue is with access to appointments.
GP surgery review: mickleover-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
I wanted to acknowledge and very much appreciate the kindness and consideration shown by both the Receptionist and Nurse . They helped my daughter with a personal and time critical situation with urgency, professionalism and understanding. Once again excellent service from Mickleover Medical Centre!
GP surgery review: mickleover-medical-centre
Title: Excellent GP
Rating: 4 out of 5
Visited: June 2023
The GP seen today was very professional and extremely kind in a difficult appointment.  An excellent GP who put you immediately at ease. 
Very helpful and caring.  Receptionist was welcoming and friendly.
GP surgery review: mickleover-medical-centre
Title: Poor service and availability
Rating: 1 out of 5
Visited: May 2023
Almost impossible to get an appointment. You need to call at 8am on the day and by the time you get through all appointments are gone. You should be able to book in advance. It honestly makes me so nervous. I have recently relocated to the area and have never had such a bad experience with a GP practice before.
GP surgery review: mickleover-medical-centre
Title: Friendly Service
Rating: 4 out of 5
Visited: April 2023
Had a very reassuring and informative visit to the practice nurse, from first telephone call in the morning to the actual appointment (same day), professional and friendly. Thank You
GP surgery review: mickleover-medical-centre
Title: Excellent patient service.
Rating: 4 out of 5
Visited: April 2023
am tuesday 25th april 2023. the receptionists are often criticised but my experience this was excellent the reception a. dealt with an "on line" problem efficiently and pleasantly. b.then texted me to tell me that I had left my passport at the desk. c. then resolved another "on line" problem, this could have caused some frustration as I am not quite it illiterate but it didn't she remained cool calm and pleasant. 5 stars.
GP surgery review: mickleover-medical-centre
Title: Poor accessibility
Rating: 2 out of 5
Visited: March 2023
Unable to get through due to queue volumes and when you do get through, no appointments are available. Receptionists seem short in tone / communication.
GP surgery review: mickleover-medical-centre
Title: Great communication and accountability
Rating: 5 out of 5
Visited: December 2022
the medical centre recently had to cancel my appointment, through no fault of their own, they sent me a message to apologise and say someone will be in touch to rearrange. they called me the following day in the evening(!) and offered an alternative appointment, this was very unexpected but welcomed. the centre also texted me to let me know my daughters flu vaccine was due and offered days when appointments were available, I just had to text back to say which day and they replied with available times, I requested my preferred time and they replied to confirm the appointment. so easy, no waiting on the phone and very grateful they took on the organising and reminding. Thank you to the practice for their continued great service at a time when all we hear it criticism. I have only ever had great service from the practice and its often felt that its above and beyond what we have come to expect. Thank you.
GP surgery review: mickleover-surgery
Title: Dreadful
Rating: 1 out of 5
Visited: September 2023
Absolutely dreadful. Receptionist was rude and asked me no questions at all just told me to phone 111. Called 54 times , never any appointments, never pick up phones. Disgusting!
GP surgery review: mickleover-surgery
Title: Tiring!
Rating: 2 out of 5
Visited: August 2023
This practice has dreadful reviews on Google and I’m disappointed to say I’m adding to this now. You cannot get an appointment by calling they either hang up when you’re 8th in the queue like today or they’re ‘fully booked’ when you do get through. She said two weeks to speak to my doctor but that might not be face to face. My last appointment was booked by my local area coordinator as I’m disabled and this whole ridiculous rules process can get the better of me. You cannot expect people to wait like this, unacceptable and causing distress to already sick patients. I decided today to leave next month once I have my results. The doctors are very good but nurses are a shambles and lose your bloods not once but twice! and getting an appointment is rare.
GP surgery review: mickleover-surgery
Title: Two calls- different experience
Rating: 3 out of 5
Visited: February 2023
Phoned practice at 8 am,finally got through at 8.50, only to be told there were no appointments left.Extremely frustrating and stressful.Rang again 2 days later,got through after 10 minutes and arranged for GP to call me,which they did at 10.30. After supportive chat,GP offered to examine me that same morning and I saw them in the next 1/2 hour.Very pleased with my second experience.
GP surgery review: mickleover-surgery
Title: Outdated
Rating: 1 out of 5
Visited: February 2023
Can someone from the practice please act as a patient and witness first hand the frustration of long, slow messages leading to awful music, then to be repeated for 20 plus minutes as you go down the queue. After 23 minutes, advised to ring 111 or visit the walk in centre.
GP surgery review: mickleover-surgery
Title: Poor practice
Rating: 1 out of 5
Visited: November 2022
My phoned this morning to arrange an appointment, nothing available of course, due mainly to the fact that there was only one emergency doctor in today, she was advised to go to the pharmacy.
It just gets worse, what constitutes an emergency?
If you break your leg for example, that's an emergency, you phone  an ambulance , it's just dire, and the surgery is taking on new patients!
GP surgery review: mickleover-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: October 2022
My experience of the Practice telephone appointment system was that it worked well; the receptionist was polite and respectful, apologizing for any wait time. I rang at 8.00am and although I was number 8 in the queue my call was answered and appointment  made with in 15 minutes of the initial call. I was offered either a face to face appointment or a telephone consultation with a GP. Due to my work schedule I chose same day telephone consultation. The Doctor's call came within the expected time slot and the session was thorough. I was offered a further face to face appointment by the GP for the following day but as my availability was limited a face to face appointment for the day after that was made to fit with my work schedule. I was impressed by the care, attention and level of service I received in these difficult times. I was encouraged that the GP partner I saw was concerned and genuinely interested to hear my views on the level of service the practice was offering, this review is a synopsis of my response.
GP surgery review: mickleover-surgery
Title: Good service from GP
Rating: 3 out of 5
Visited: October 2022
I arranged a GP call quite easily but after discussing my problem the GP gave me a face to face appointment for the next day.
The GP was very attentive,encouraging and very thorough.This was the first time we had met but we had spoken on the phone several times before and I was happy to tell them how I had appreciated their reassuring manner during the calls.Came out feeling I was listened to.
GP surgery review: mickleover-surgery
Title: Poor Service
Rating: 1 out of 5
Visited: September 2022
Rang to book an appointment, told the earliest time was a week later and it would be a telephone call initially.  Appt booked for 9.30am. Never bothered calling and when I chased surgery was told the call would be between 1-3pm as the doctor was running late.  Appreciate calls are scheduled and allow some flexibility but 6 hours later is shocking service.  Receptionists attitude was "not my problem!!
GP surgery review: mickleover-surgery
Title: Unable to make Appointments
Rating: 1 out of 5
Visited: February 2022
As a working adult in a primary school, I am frustrated by the system employed by the practice to make appointments. The advice is 'call as close to 8 as you can'...in recent years I have done just this, however it interfers with my own teaching job and often has varying degrees of success. More recently I have called the number, listened to a long automated message and then pressed 1. This has taken me to....an engaged tone! On another recent occasion, I have called at 8 and been told I am called number 10. Then counted down over 20 minutes (which I felt was a better system) but at caller one the music stopped and the phone range for 4 more minutes before a receptionist answered, sounding quite harassed. This call took 24 minutes and by 25 past 8 in the morning I was told there were no doctors appointments left. 
The system is flawed, they need more staff on in the mornings and a better system to organise people that need to be seen. In this day and age, medical professionals should be seeing patients and if not able to, then should have a set appointment time to call ( not a window of 2 hours). Why should other people's careers be impacted and put on hold to make an appointment. I'm really frustrated with the service and systems at this practice.
GP surgery review: park-farm-medical-centre
Title: Wasting resources
Rating: 2 out of 5
Visited: November 2023
My twins were both issued with a medical letter upon their discharge from the NICU. They were both mainly on breast milk so the doctor only prescribed the formula to one twin and said to call the reception if I needed it increasing/second twin prescribing. They have both been having formula at night time so I called up and the receptionist refused to pass any message across and said I had to come in, my pram doesn’t even fit through their door (inaccessible) and I have no one to watch one of my babies so that isn’t an option. Instead I have had to waste the NHS resources and have a phone appointment for two days time for something that will be resolved in seconds! I know they have processes but the letter has already been given to the doctors for both twins so a little common sense would help in some cases!
GP surgery review: park-farm-medical-centre
Title: Rude and unhelpful staff member let's this practice down.
Rating: 1 out of 5
Visited: April 2023
I have unfortunately encountered a rude and abrupt receptionist a number of times that is unfriendly in her manner with an unwillingness to help or even be sympathetic. 

It let's the practice down as all the other staff are fabulous, kind and caring but I no longer want to contact the practice as the way you are spoken to by this staff member is actually upsetting.   This has led me to not go for screening or other check up apointments and I will only use this drs when I have no other choice. 

If you manage to get one of the other staff then they are wonderful and helpful.
GP surgery review: park-farm-medical-centre
Title: Terrible Telephone Service
Rating: 1 out of 5
Visited: March 2023
I have been on call for 45 mins, in a queue i started at position 25. when i reached number 5, the system suddenly moved my back to position 25.  Why? this is shocking.  Was happy to wait and queue like normal but to be suddenly booted out and start again is just terrible and frustrating
GP surgery review: park-farm-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Great service. Easy and quick to book an appointment. Helpful and polite receptionists. Very nice and professional gp.
GP surgery review: park-lane-surgery
Title: Fabulous practice
Rating: 5 out of 5
Visited: November 2023
Having moved to allestree recently, I visited park lane surgery for the first time today to see a GP. 
From the receptionist, to seeing the doctor, to getting my prescription, the whole experience was fabulous. Easy and efficient. The doctor was lovely, taking time to listen to me and having made sure she had read my notes before my arrival. I am so pleased i have found this surgery, it is most definitely 5 stars