janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: east-durham-medical-group
Title: Exceptional and professional emergency care administered
Rating: 5 out of 5
Visited: October 2023
The practice in Peterlee were outstanding in their response to our family emergency. 
My husband took really poorly in my car and it pointed to a heart problem.  I was so distressed and entered the surgery without appointment ( not even our GP surgery). I left my car abandoned in the car park and ran in for help.
Within seconds the girl on admin went for a NP and she came to the car park. Oxygen was required immediately and he was taken into the surgery where he received that and numerous other tests. 
Ambulance was called and within a short time frame we were on our way to hospital. 
I cannot praise enough the care, compassion and professionalism shown to a very upset and distraught family. You pulled out all the stops and responded to an unexpected demand on your time with a genuine interest in resolving this medical emergency.
My experience with the medical profession has not been a good one over the years (excluding district nurses) but this experience I feel needs highlighting and the people involved should know that we are indebted to them.
Angels in disguise and worthy of recognition. 
They were calm, warm, supportive and capable.
Thank you does not seem enough but from the bottom of our hearts we do mean it.
Removing the walk in from this area is certainly detrimental to the local communities.
Appointments with GP in some surgeries is abysmal. Seeing the same doctor is almost impossible.
This positive experience from this outstanding surgery should be recognised and hence my review.
GP surgery review: east-durham-medical-group
Title: Waste of time
Rating: 1 out of 5
Visited: September 2023
Called for an appointment was provided one for a week later 10 miles away from where I live to be told there’s nothing they can do and to re-phone the doctors and request bloods tests and a referral for X-ray . What a waste of time
GP surgery review: east-durham-medical-group
Title: Poor experience
Rating: 1 out of 5
Visited: August 2023
I am very disappointed with the poor level of clinical and administrative skill. On two occasions I found staff on the telephone to be very rude and condescending. I am type 1 diabetic and the practice refused to issue my insulin on 03 July 2023, which caused me to be hospitalised. The communication is poor between receptionist and the doctors as they struggle to identify the difference between a telephone appointment and a face-to-face appointment and fail to communicate cancellations. I will be leaving this practice as I do not have confidence with a level of education, skill and competency as I have to prioritise my own well-being and I find this practice is not capable to meet my needs. Maybe this may change in the future providing an adequate level of training and education is utilised.
GP surgery review: east-durham-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Friendly and professional service, help and advice,it is quite clear from my point of view that the nurse's regard patient's welfare, before a pay cheque, which is not the case with some Doctors,
GP surgery review: east-durham-medical-group
Title: Fab nurses
Rating: 5 out of 5
Visited: August 2023
I see the nurses at kelloe 4 days a week, the receptionists and the nurses are all very friendly, the nurses are good listener's if you have a worry, will discuss any problems you may have and are just an all round great team.
GP surgery review: east-durham-medical-group
Title: Fantastic Dr's surgery with great staff
Rating: 5 out of 5
Visited: June 2023
Very caring staff, I was poorly when there with out an appointment. Nothing was a problem they took care of me and made sure I was in good hand. Its the most care Dr's practice that I have ever been cared by and I am eneternally grateful. Thanks again
GP surgery review: east-durham-medical-group
Title: Great Practice and Amazing Staff
Rating: 5 out of 5
Visited: August 2022
I have been with this medical practice since birth and never once had a bad experience, from the receptionists, to the telephone call with a clinician to nurse to get tests done. Then prompt text message with my results over the weekend, explaining what is the problem and the plan of action is. Ready for myself to make further arrangements around my work and there’s for a follow up.
GP surgery review: east-durham-medical-group
Title: Disappointed
Rating: 1 out of 5
Visited: May 2022
I had an appointment in May to get seen as I was anxious about a lump that had appeared in my leg. When the appointment came around I left just as unsure as I’d walked in, the nurse who seen me couldn’t give me an answer on what it was, I was told it was ‘unlikely’ it was harmful and sent off with no further tests. I asked if I could possibly get it removed and I was told that it was unlikely. Months later I got a call by minor surgeries to book an appointment. I took a day off work and then got told that it had been cancelled and my appointment got moved again. I went to the second appointment booked today, I was told to arrive at 8.30am to then only be told that the doctor didn’t actually get into work until 9am. Shortly after that my appointment again got cancelled because they had double booked the doctor and he was at another practice. It’s been 4 months since I reached out. I’ve had to take 2 days unpaid from work and I’m still no further forward on what the lump is or getting it removed.
GP surgery review: east-durham-medical-group
Title: Very Poor
Rating: 1 out of 5
Visited: February 2022
I appreciate that health workers are under extreme pressure at the moment but the level of care has dropped significantly over the last few years. GP’s seem to be growing ignorant to health conditions and make you feel as though you are a burden. Follow ups are pretty much non existent. The only positive note I could add is that the nurses are brilliant at their jobs, always friendly and knowledgable.
GP surgery review: southdene-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: April 2023
I cannot speak highly enough about the service and support provided by this practice.  The doctors, nurses and reception staff have always been extremely efficient, helpful and kind.  Telephone calls are answered quickly and response times from medical staff is very good indeed.
GP surgery review: southdene-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: December 2022
This practice has friendly, helpful staff and fast access to a GP. I have never had to wait a long time for calls to be answered and the reception staff are excellent. Prescriptions are dealt with very quickly. All the GPS in this practice are patient, knowledgeable and really listen to your concerns. They act quickly if any referrals or treatments are needed. I have never felt rushed and questions are always explained helpfully. I feel that they really care and that you have their full attention. This appointment was via telephone but I felt that it was equally as good as a face to face appointment and as a vulnerable patient I actually felt safer. I would unreservedly recommend this practice.
GP surgery review: hillside-practice
Title: Fantastic change for the better
Rating: 5 out of 5
Visited: February 2023
From reception to nursing staff and gps 
I have been a patient along with my parents and son for over 50 years 
In the last 2 years a lot of the amazing staff have retired and moved on
However they have been replaced by a new team of even more amazing staff including nurses and gps 
When calling the receptionist they are extremely helpful along with the prescription line and surgery pharmacy 
This is such a pleasure to be helped by such fantastic caring people
A credit to their professions
GP surgery review: hillside-practice
Title: Awful surgery
Rating: 2 out of 5
Visited: January 2023
I am presently in the process of changing to another Doctors surgery as l find the service offered at Hillside inadequate, getting an appointment is near impossible, getting past the receptionist is a battle on its own.
l used the E consultant system as l was having severe pain in my right leg from my knee to the top of my thigh, l  got a reply saying a Clinician would be in touch by the end of day on the 6th of March l put this this request in on the 22nd of February, l used 111 on line service who advised me to contact my Doctor, l spoke to my local Pharmacist who advised me to contact my doctor to check that it was not a blood clot alas l have to wait nearly two weeks for a reply.
l look forward to your reply to my review
GP surgery review: hillside-practice
Title: Difficulty getting appointments / care
Rating: 2 out of 5
Visited: May 2022
You can only book appointments to speak with a practitioner if you call in at 8am on a week-day, regardless of health conditions that prevent you from doing so. Tried calling every morning for the past week, only to be met with a full phone-line and a long queue, for there to be no appointments available by my time on the phone. Receptionists always say to use their e-consult service, but that service itself is shoddy and only gives specific options that are often irrelevant. Even after submitting econsult requests in urgent times, I haven't recieved any replies and am still waiting on simple but important appointments. The services offered are decent, but that doesn't matter when it's near impossible to book an appointment or get on the phone with a practition in the first place.
GP surgery review: hillside-practice
Title: Pervious review: give it a chance proven to be great
Rating: 5 out of 5
Visited: May 2022
I’ve posted previously not long ago the girl who was new to the area and didn’t know what to do, it’s the best decision I could have made regarding this doctors!!
It’s been great yes sometimes waiting quite sometime to get through on a morning for appointments and things but had no issues at all infact me and my children have had over phone appointments an in gp surgery everyone in here is lovely very professional and polite, I’ve had no issues with prescriptions or anything and when rang on time I’ve go appointments same day if doctors can deal with problem over phone then it’s done this way if they feel the need to see you they will ask you to also go in that same day so overall great practice, I’m glad I give it a chance as it’s proven to be nothing but good.
GP surgery review: hillside-practice
Title: Looking 4 a practice!! Why not try,don’t no till try.
Rating: 3 out of 5
Visited: March 2022
I’m in the current area been looking for a doctors, I’ve tried other doctors to get in and sounds like this maybe our best option. After reading lots of bad comments I was putting this doctors off which I shouldn’t an I should give it a chance after all a doctors is better then no doctors. My worry is because I’m due operation an I’m on regular medication and I don’t want to change doctors due to this as I’m worried I end up waiting on medication. My children an myself will benifit much more from having a doctors close by instead of getting busses to go to our doctors any way today I’ve called the practice today, wasn’t very long ago the lady was very happy to help and very helpful too, also give me directions as I don’t have a clue about the area, and I don’t drive, she doesn’t really know the area either she was from saltburn. I’ve decided ignore comments an to go ahead an walk to fill forms and apply I can find out for myself instead of reading reviews on here, once I’m in this doctors I will put another review on and let you guy know what I think and I will be honest.
Also they didn’t take too long to answer I pressed option 1 and got straight through. Thankyou to the reception lady from saltburn for helping with directions an been polite and helpful.
GP surgery review: hillside-practice
Title: Frustrating
Rating: 2 out of 5
Visited: February 2022
I needed 3 stitches removing from my hand - 'minor injury and not life threatening'. I asked at James Cook, as I work there but they advised me that I had to go to my GP. 
I tried on numerous occasions to call to book an appointment with no luck , so called in to the practice to see if someone would remove them. I was told by receptionist there was nothing for at least 1 week.
 I then went to Redcar Hospital to be told there was no one there to remove them. By this time I was getting stressed and wondering if I would have to take them out myself.
Why are there huge signs up saying we treat ' minor cuts, burns scalds' etc if they cannot offer this service. However. they did ring Hillside and booked an appointment the following day.
I am 67 and am lucky that I have transport and the capability to get from A to B, also I have been with Skelton Drs all of my life in various locations, but many patients are not as fortunate, also I am fully aware of the pressure on NHS staff but it seems to me the advice, procedures and systems are failing miserably, only adding pressure on staff and patients alike. There must be easier ways to operate.
GP surgery review: hillside-practice
Title: Absolutely rubbish
Rating: 1 out of 5
Visited: February 2022
Got a text yesterday after ringing practice for my prescription which I need and have been getting for over twenty years to be told its under review and I need to get phone consultation to get my prescription renewed but couldn't do yesterday wed 8th Feb 2022 so ring today, rang this morning and told no doctors avaliable to do review ring back tomorrow,do they think I get all week off or I want to be on the phone waiting for another half-hour  why was my prescription up for review and  why when they text me yesterday couldn't I get  it sorted then it takes time to order in my meds now will have to cancel next week appointments to reschedule for the doctors appointment
GP surgery review: hillside-practice
Title: Very good
Rating: 5 out of 5
Visited: January 2022
Whilst it can take awhile to get through. I have always found the staff friendly and helpful. I have recently had two calls from Dr and a prescription sent to my pharmacy same day. I am more than pleased with the service in what are very difficult times for NHS
GP surgery review: springwood-surgery
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
Really lovely staff who are kind and compassionate.  The doctors, nurses, and receptionists I have spoken to have been compassionate and have dealt with all my queries with respect and kindness. I really appreciate all the help, advice, and care they have given me.
GP surgery review: springwood-surgery
Title: Reception improvement and appointments
Rating: 4 out of 5
Visited: December 2022
When making an appointment with the receptionist and they quiz you on why you want to see the doctor, everyone in the waiting room hears everything, I have sat right at the back of the room and still hear, which can be very humiliating and very embarrassing for men and women.
Why can’t some of the tall mobile screens be positioned parallel with reception to give some privacy, a very cheap solution and I’m sure would be appreciated by many visitors to this surgery.
My other issue is why is it so difficult to get an appointment as the best chance of getting one is to start queuing before 7.45 am and in my case there was 22 of us by 8am. 
I do think the service given by my surgery is good but the booking of appointments situation could do with improving.
GP surgery review: the-garth
Title: Speedy help
Rating: 5 out of 5
Visited: June 2023
Had a bad reaction to new medication, called into surgery, doctor phoned 2 hours later, prescribed immediate substitute, prescription fulfilled next morning by pharmacy.  Seamless help, excellent support from everyone.
GP surgery review: woodside-surgery
Title: Holiday health check
Rating: 5 out of 5
Visited: December 2023
Fast response to online query about inoculations for upcoming holiday with prompt appointment. Very impressed with the fast and friendly service.
GP surgery review: woodside-surgery
Title: Very efficient and professional
Rating: 4 out of 5
Visited: June 2023
Rang at 8am for a moderately urgent issue. Obtained a same day appointment with nurse practitioner. Comprehensive consultation. Hopefully all sorted, but if not, lots of advice given.

Very impressed.
GP surgery review: woodside-surgery
Title: Rude Receptionist
Rating: 2 out of 5
Visited: September 2022
I was in a queue and this very abrupt receptionist asked me questions in a hostile manner.  It is not the first time she has spoken to me in that way.
I am a professional person who works with people and would not dream of communicating  the way she does.
She acts as though she owns the surgery and not just works there. The surgery staff need communication training.
GP surgery review: woodside-surgery
Title: Poor service
Rating: 1 out of 5
Visited: June 2022
My husband was discharged from James Cook Hospital after ongoing surgery related to bowel cancer . Upon discharge I was instructed by the ward sister to contact our G.P.s and confirm a district nurse was booked for a home visit .I had also noticed , when changing my husbands dressing an allergic reaction was building up around his wound .I was told that the surgery had nothing to do with district nurses and was offered an appointment for the following Friday. When I insisted my husband be seen at the surgery the receptionist hung up on me .
I complained and then my husband was seen .
My complaint has yet to be addressed and I still await after 8 weeks the result of a promised investigation , we have since changed surgeries.
GP surgery review: woodside-surgery
Title: Worst GP practice ever.
Rating: 1 out of 5
Visited: January 2022
I am appalled with the service received. They removed all of the online services and I was  informed that the on line service would be available to patient's by 06/12/2021. Alas no service available.
Also trying to get a face to face appointment is virtually impossible. I have had antibiotics prescribed without first being assessed by a GP. Surely this is wrong, no examination as to what the problem was. I realise things have had to amend during the pandemic but now we must be able to see a GP.
What is the point in GP's being in the surgery when they are not available. 
One day something serious is going to happen and then they will be in the court . We are patients' and GP's swore the Hippocratic oath does that not mean anything to them?!! Obviously not.
GP surgery review: appleby-medical-practice
Title: Excellent help and support
Rating: 5 out of 5
Visited: June 2022
I had a poor experience from a consultant at Carlisle. When I consulted my doctor she was very supportive and offered me a consultation at another hospital a fortnight later ( I had previously waited 18 months for a follow up appointment at Carlisle)
I have now received treatment and this has been life changing as I can now walk without pain after my new consultant administered cortisone injections.  Thank you
GP surgery review: appleby-medical-practice
Title: Efficient Practice.
Rating: 5 out of 5
Visited: March 2022
We are very fortunate to have a Practice like we have, for around twenty years I have found it to be very sympathetic, very understanding and first point of call, /receiption, cannot fail them.
10/10 well done Appeby Medical Practice.
GP surgery review: court-thorn-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
A very lovely and friendly GP, but after a year of very positive and enjoyable cooperation, we were refused to be served here. It happened after we had announced our move to Carlisle, just 7 miles away from Court Thorn Surgery. How disappointing and frustrating! Can't understand such an outcome... we are really sorry
GP surgery review: court-thorn-surgery
Title: Amazing practice
Rating: 5 out of 5
Visited: December 2022
My daughter came home from school complaining of sore throat and rash on her chest, I rang the doctors concerned. Court Thorn had me in within 30 mins to check her. Knowing I have access to amazing care for my family is so reassuring. We are very grateful to all the Court Thorn team.
GP surgery review: kirkoswald-surgery
Title: Don't register with this Surgery!
Rating: 1 out of 5
Visited: March 2023
The worst experience with health care.
If you can even call it health care, Fobbed off more like!
I rang the surgery for an appointment, I gave a brief description of my symptoms & arranged a phone call appointment for the following day.
The following day I received a call from a receptionist.
I was told they were phoning on behalf of the doctor. I was going to be referred to a physio for treatment but there are no appointments available with them(physio’s). The conversation then ended.
I received no diagnosis or any idea of what the problem with me was.
No information was given as to how I could help my situation or what I should be doing whilst waiting for an appointment with a physio.
How can a doctor refer me to physio without speaking or seeing me?
I have never discussed my symptoms with a doctor.
The day after my phone call I had to visit the emergency department.
They were amazing.
I was given a diagnoses & clear advice as to what to do. They could not have been more helpful.
Why did I have to go to A & E instead of your surgery to get dealt with or speak to a trained Medical Practitioner.
How does a receptionist get to ask personal medical information & then relay this to the doctor on behalf of me?
It is beyond me that Kirkoswald Surgery was graded outstanding if they provide health care like I have experienced (or lack of)
God forbid if someone had a potential life threating issue & received the level of care that I got.
GP surgery review: kirkoswald-surgery
Title: A Surgery with Integrity
Rating: 5 out of 5
Visited: October 2022
I registered with the practice as it was recommended and I was within the catchment area. The website is simple and very easy to use as well as informative. The site is very patient friendly and accommodating. The service provided during registration with the receptionist was helpful, friendly and thorough in detail of myself, conditions, lifestyle , ethnic background and any dependents including caring responsibilities, which was the first practice of many I have encountered that acknowledges such unpaid carers and openly welcomes them.
The clinical team are very approachable, very informative and very caring. Showing respect at all times. 
I am female and I felt comfortable in an all female lead surgery but would also recommend to anyone of differing age or gender.
GP surgery review: temple-sowerby-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2023
Receptionists listened and my request for an urgent appointment was dealt with on the same day followed by a referral.
GP surgery review: temple-sowerby-medical-practice
Title: Dont want to see patients
Rating: 1 out of 5
Visited: January 2023
Turned up at surgery in extreme pain to try and book appointment . Turned away and told to book on line even though have no internet connection. Visited parents to use their internet . Couldn't access surgery website which is totally unusable. Internet connection kept going down. Therefore left in severe pain and unable to speak to gp. Brilliant