janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: dr-sp-talpahewa
Title: Excellent service, polite receptionists
Rating: 5 out of 5
Visited: February 2023
This surgery has improved a lot.  Polite receptionists, professional service and helpful advice. There are some delays when you call the surgery during the morning to make an appointment. However, you can get a professional advice even if there is no appointment available. Repeat prescriptions are very easy to request.
GP surgery review: parkview-surgery
Title: The worst GP Practice!
Rating: 1 out of 5
Visited: May 2023
On 23/05/2023 at 15.05 I have tried to call on: 02082053649, unfortunately nobody unswered to my call. I was on the phone for over 32 minutes, and I have had to stop call, because worried for a high cost of the phone bill.

I am a 70 years old pensioner, on a High rate of disability, suffering serious illness Scleroderma. I am recognised as an extremely clinically vulnerable, prescribed Methotrexate.

The Royal Free Hospital advised me to book an appointment with my GP, I am suffering a severe pain due to prolapses. 

I am not happy with this GP since I moved to my current address, and would not advice this GP to anyone!!!! 

I wish to find more reliable medical practice.
GP surgery review: parkview-surgery
Title: Great practice
Rating: 4 out of 5
Visited: February 2023
The registration via internet was quick and easy, delivering documents to the practice went smoothly, the staff was extremely friendly and even more helpful.
GP surgery review: the-everglade-medical-practice
Title: Unacceptable receptionist behaviour
Rating: 1 out of 5
Visited: March 2023
Receptionist refused to book GP appointment over the phone and insisted I must use eConsult despite having told her that eConsult, which I have used many times before, was down. It is unacceptable for the receptionist to refuse booking my appointment as the practice website lists four options for booking non-urgent appointments, no. 4 being "Call the Practice, Appointments can be booked by calling the practice during working hours". Why did she refuse to book my appointment?!
GP surgery review: the-everglade-medical-practice
Title: Great Practice.
Rating: 5 out of 5
Visited: October 2022
I would like to thank the lady who assisted me today and 09:30am at the reception. She was very friendly and so kind to me. Her mannerism could not be faulted in any way and most of all her caring nature never wavered at any time throughout my visit. The lady was ever so willing to assist me and this is always the case when I go to the surgery. I think now that I am in a better space in my head I can see all the beautiful things which happens in the surgery. The Doctors, nurses, support workers and admin staff have done a fantastic job in assisting me with looking after my health. Everglade Medical Practice you are the best in the world and thank you from the bottom of my heart for assisting me with good health. I would strongly recommend anyone to join our surgery.
GP surgery review: the-everglade-medical-practice
Title: Excellent doctors
Rating: 5 out of 5
Visited: August 2022
I registered with Everglade in March 2021. I have been consistently impressed by the responsiveness of the doctors, who come across as genuinely caring people that are willing to listen to patients, and to explore the best options for them.
GP surgery review: the-everglade-medical-practice
Title: Never answer the phone
Rating: 2 out of 5
Visited: July 2022
Can wait over an hour and a half in the phone queue just to book an appointment. 6th person in the queue takes over an hour and 20mins to get to number 1 spot. Awful service. Bring back online booking system please
GP surgery review: the-everglade-medical-practice
Title: Difficult to contact
Rating: 1 out of 5
Visited: January 2022
Your Review:  The doctors are fine, if you get a chance to talk to them. However, It has become really difficult to contact the surgery. When you do call you are held in the call queue for a very long time and then when it is your turn, you get disconnected or asked to call back later and if you call later, the same thing happens.
GP surgery review: watling-medical-centre
Title: Great Practice lovely staff
Rating: 5 out of 5
Visited: January 2023
Waited 23 minutes to get through, which is expected with the current virus caseload. Requested a telephone appointment, was advised best I see a GP, appointment was 2 hours later. Sent straight for an Xray, results & medication all sorted within 6 hours of telephone call, ThANK you!!
I notice that people only really leave bad reviews, lets change that !!
GP surgery review: watling-medical-centre
Title: Horrible receptionist
Rating: 1 out of 5
Visited: November 2022
I was trying to ask questions to find out more about the services the GP surgery provides and it was like the receptionist couldn’t wait to end the call. She was continuously interrupting me, giving blunt answers and speaking down to me. It was not an informative call and I don’t feel comfortable signing up to a surgery where this is the kind of service that can be expected.
GP surgery review: watling-medical-centre
Title: Problem to book appointments
Rating: 1 out of 5
Visited: September 2022
I have a preference to see one particular doctor in the surgery and i would be happy to take a day off work to see them, but the system of booking appointments is extremely unhelpful. It is a gamble at 8:30 every morning, you wait an hour for your turn and may or may not get an appointment, and have zero choice over doctors. I cannot take days off work in hopes of seeing a doctor. There should be an advance booking system and not a lucky draw at 8:30 every morning.
GP surgery review: watling-medical-centre
Title: Appointment
Rating: 2 out of 5
Visited: June 2022
After 1:55min on the phone waiting for an appointment. They didn't give me any instead the receptionist hang-up on the call. This was very frustrating and it is not the first time this happens
GP surgery review: watling-medical-centre
Title: Bad reception support
Rating: 1 out of 5
Visited: May 2022
Waiting on line and getting help from this surgery it very difficult 
The reception staff are not helpful and sometimes very rude and aggressive
I have trying to give a message to the doctors but I’m not able to I have contacted the surgery more then 5 times and each time holding on line for almost 45 minutes, I just don’t know how to reach my dr. This is very very bad service
GP surgery review: watling-medical-centre
Title: Wonderful care
Rating: 5 out of 5
Visited: April 2022
My family and I have been patients at the practice for many years and have always received a very good service. I had health issues during the pandemic (besides Covid) and was seen very quickly and given excellent care by the GPs, nurses and reception staff. The GPs listen to me and call when they say they will. We feel extremely lucky to be patients here.  Thank you for the service you are giving.  It's a tough times for GPs, look after yourselves too.
GP surgery review: watling-medical-centre
Title: Government should start looking into Gp practices.
Rating: 2 out of 5
Visited: February 2022
Short story: broke my little toe, called 112 for advice ( i didn't want them to send an ambulance, are many others out there with bigger issues) I told them I'm just 5 minutes away from my GP and they have been happy if I can get there. So I went to Gp, it was an emergency, the answer was. sorry, we cannot help you. So what's the point to have a Gp, it cannot help you? In my humble opinion, Gp's are just for business, aren't part of Nhs with heart. Just for money. Government should start looking into Gp practices. They are a joke... Then I went back home called 111, had a video chat and the problem is sorted. well, I still have a broken little toe, but they ensure me I won't get Gangrene. so except for the fact, I jump around like a kangaroo. All good.  looking forward to changing the Gp...  fun fact are all same.
GP surgery review: brunswick-park-medical-practice
Title: Difficult for patient to excess Gp appointments or advice
Rating: 1 out of 5
Visited: December 2023
The surgery needs the support of Cqc to help identify and correct the failings of the surgery and management plan that is in place . Many of the same team are in place as were prior to covid , so it seems the surgery could get back to at least a pre Covid provision , with basically a change of mindset and consideration of the needs of patients . There is a place for econsult but it is not the appropriate provision for every patients needs . So back to some pre planned appointments ,etc etc would be helpful. With the current system far too many patients are attending a&e inappropriate as they can’t get access to a Gp appointment. When I have dropped into the surgery during surgery hours , I have never seen more that two patients in the waiting area. I believe there is a team of at least 4 fte Doctors employed . We know they are busy but patient consultation is part of their  contract I should think . So lets hope we see a better service to the patients in 2024 whilst ensuring the Dr. Fulfil their  duty to the patients and they also have good working conditions.
GP surgery review: brunswick-park-medical-practice
Title: Unpredictable
Rating: 2 out of 5
Visited: November 2023
Everytime I tried to book for GP online, it says, my maximum appointment has been used. By who. I have no idea. My record shows date 20th Nov 23. I haven't seen anyone. My hospital appointment dates are included as Gp appointment.  Can someone explain.  Please. 
When did I last time saw someone face to face. How did I use my maximum appointments. I am confused.
GP surgery review: brunswick-park-medical-practice
Title: Poor service and organisation
Rating: 1 out of 5
Visited: November 2023
I had initially called Brunswick Park Medical practise to get a doctors note for a long standing condition I have that was causing me complications. When getting through to the receptionist, they seemed as though they did not care about the nature of my call because I got the impression they were trying to get me off of the phone. This was because no matter what I needed help with, the answer was always to 'do an e-consult'. This was simply not applicable because all the receptionist had to do was read the notes left by the doctor that would mention what they needed to do and it would have given them the answers. When I mentioned this to them, they would kiss their teeth as if it was a task to answer my queries. This seems to be a theme whenever I have to contact my GP, which makes dealing with my condition very difficult.
GP surgery review: brunswick-park-medical-practice
Title: Superb Response
Rating: 5 out of 5
Visited: October 2023
Some potentially troubling symptoms following recent heart surgery.
The GP assigned was extremely understanding and diligent in investigating and considering all the potential causes. She was reassuring and provided sensible options for applying the precautionary principle in case a bacterial infection was involved.
I felt both reassured and supported in being given options depending on whether symptoms improved or worsened.
Could not recommend more highly.
Exemplary GP service.
GP surgery review: brunswick-park-medical-practice
Title: Fabulous Staff
Rating: 5 out of 5
Visited: October 2023
The staff at Brunswick are really helpful 
I have for my family made several calls about different things, and the staff have always gone out of there way to help
I always have a positive attitude with them and never get frustrated or angry. They are doing there jobs to the best of there ability in stressful NHS conditions 
If every patient was patient and kind everyone would have a same outcome I have and I know that that isn’t the case 
Rudeness get you now where
GP surgery review: brunswick-park-medical-practice
Title: Great band caring
Rating: 5 out of 5
Visited: September 2023
I had to make an emergency appointment following a week’s diarrhea and bad abdominal pain . The doctor I had seen took more time and care I have seen and experienced in many many years . She really took time to investigate and even rang my surgeon following an endoscopy to exclude any post procedure problems . I felt in very good hands and after recommending to go straight to A & E which I did, the pain was seen to immediately after receiving various intravenous drips. I felt like a new person in the morning again. 

Generally when I call in , there is always a friendly voice on the other site of the phone . I now changed my surgery 3 x within a year but confident, I have found the perfect surgery practice for me .
GP surgery review: brunswick-park-medical-practice
Title: Absolute joke of a practice
Rating: 1 out of 5
Visited: August 2023
This practice has been the worse ever practice I have ever signed up for. I sent an image of my acne as requested and they never even called me back until I called them two days later when the doctor should have called me, this is not patient centered care at all. When I then got my antibiotics, the dose is incorrect. I’ve called again and then it took me ages to even clarify if the dose is correct
GP surgery review: brunswick-park-medical-practice
Title: Impressed
Rating: 5 out of 5
Visited: August 2023
I must say that I’m very impressed with the appointment system at the practice - submitted econsult and had response promptly and appt the same same. All we hear is GP appts difficult to get but I can honestly say on multiple occasions the econsults for my family have been dealt with very promptly and efficiently. Always feel doctors are thorough and caring. I’ve been with the practice fir many years and very happy with the whole service.
GP surgery review: brunswick-park-medical-practice
Title: An understanding and empathetic practice
Rating: 5 out of 5
Visited: May 2023
I felt completely listened to and understood by my GP who offered non judgemental support and practical action when I shared my mental health worries. Thank you.
GP surgery review: brunswick-park-medical-practice
Title: Professional & friendly practice
Rating: 5 out of 5
Visited: May 2023
staff of brunswick park medical practice (the practice) are always ready to help, efficient and nice. i needed an urgent change of gp from my previous one to the practice. they listened with heart to my wife's explanation and did the registration on urgent basis. i could then be discharged home fast. thank you! they are lovely angels who should be treated with respect and smilies!
GP surgery review: colney-hatch-lane-surgery
Title: I had a phone appointment - and no one called me
Rating: 2 out of 5
Visited: January 2024
I had a phone appointment with the clinical pharmacist - and they failed to call me. I had to go in and try to solve it. Reception apologised and promised to look into it. I am still waiting, 24hrs later and don't hold much hope of them calling back to me. Few months earlier, I was given a phone appointment by the same person in charge of triage for something that only a face-to-face appointment can deal with. Things have gone downhill since triage and this person in charge of it took over, sadly.
GP surgery review: colney-hatch-lane-surgery
Title: worst practice in muswell hill
Rating: 1 out of 5
Visited: July 2023
Has to be the worst GP in muswell hill, you have more chances to talk with an wall and have a better conversation then with the staff over there, no communication skills at all, even an 12 years old child can do a better job, booking system and to see the GP, you have more chances to study medicine and become a doctor and treat yourself then having to see the doctor over there, took me 6 months to see the doctor so he can tell me to I need to take paracetamol, rubbish, don't ever go there, they need to close it, waste of money
GP surgery review: colney-hatch-lane-surgery
Title: Unable to book an appointment
Rating: 2 out of 5
Visited: June 2023
When calling you are advised via a message to use an online form.  The form it is not obvious when on their website, but I did work out it must be the one labelled 'AccuRx Patient Triage'.  I have tried to used it since yesterday lunch time at various times, but being advised that I am 'Outside of core hours'.  If you go the section 'Book an Appointment' it mentioned the NHS App or Patient Access but you are no longer able to book via those (I tried).  From past experience the receptionists are unfriendly.  A very frustrating experience, I don't know what to do.
GP surgery review: colney-hatch-lane-surgery
Title: Worst practice
Rating: 1 out of 5
Visited: January 2023
the worst practice I have been registered with in a while. 
the phone line are never open. They have an online service for booking appointments which is a joke, as it is never functioning. 
If you manage to get through to them, the receptionists will not ever provide you with a solution. 
Total waste of the time it took me to register and try to book appointments.
GP surgery review: colney-hatch-lane-surgery
Title: Does anyone answer the phone?
Rating: 1 out of 5
Visited: October 2022
Unable to get an appointment…ever!! Don’t even bother signing up to this doctors. You will be on hold for an hour then it just cuts you off. Worst experience.
GP surgery review: east-barnet-health-centre
Title: A great example of the Health Service.
Rating: 5 out of 5
Visited: December 2023
I visited a G P here today and it was a great experience - including the receptionist who originally took my call.  The G P was very thorough and took time to ask questions examine me and made a number of very practical suggestions and not reaching for the prescription pad . Offered a possible choice of treatment including a non-medicine approach. Invited me to return in 1 month so as to run a follow-up review. All very impressive and shows the Health Service at its very best. Thank you.
GP surgery review: east-barnet-health-centre
Title: Average
Rating: 3 out of 5
Visited: December 2023
Was a great practice before Covid. Difficult to make appointments but once made my experience with the Doctor was very good
GP surgery review: east-barnet-health-centre
Title: Good practice
Rating: 4 out of 5
Visited: December 2023
I was surprised to get an appointment for this evening on calling this morning. The doctor was very amiable and listened very intently.
GP surgery review: east-barnet-health-centre
Title: Reassurance galore
Rating: 5 out of 5
Visited: December 2023
Under extreme pressure from wife and sons I sought advice regarding a facial growth. I was treated with great courtesy and proper care and left stepping lighter. Thank you.
GP surgery review: east-barnet-health-centre
Title: Great GP Practice
Rating: 5 out of 5
Visited: December 2023
I am very happy with East Barnet health centre. I have been with them for 12 years and i never had any issues. I always get an appointment when i need it. The staff is helpful and professional
GP surgery review: east-barnet-health-centre
Title: Good doctors, just overstretched
Rating: 4 out of 5
Visited: December 2023
All the  doctors I have seen here have been helpful and doing the best they can. They have been overstretched as everyone knows, however, they have taken the time to give me the best advice and refer me to other services. They do need more reception staff though, they have been friendly too most times.
GP surgery review: east-barnet-health-centre
Title: Can't make an appointment
Rating: 3 out of 5
Visited: November 2023
I understand how difficult the reception job is. I tried calling @ 8.01 all appointments were gone.
A suggestion why such a long answer phone pre message before u can press an option.  ?? This is not a complaint I feel for the staff but does not help me. Any suggestions? Or a call would be great. 

Kind Regards  
Sharon Sugar
GP surgery review: east-barnet-health-centre
Title: Poor practice
Rating: 1 out of 5
Visited: November 2023
I am really annoyed by the practice poor booking system via econsult. I have tried on several occasions to book. I leave all the work sit infront of the computer at 7:45 and keep trying to book. Till 7:59 the message says you can book at 8:00. Once it ticks 8:00 the message automatically says ‘you can book the next day at 8:00’. It is unbelievable. How can it be filled in no time? Trust me it is not my first experience. Every time it is the same. Unfortunately I have shelled out lot of money on private gps now. I would appreciate if the manager can come back to me with the number patients that they are seeing on daily basis booked through econsult. I am sure they should be able to do it as I have the right to know it, as long as I am not asking for personal details.  
Even if I try calling practice sharp at 8 am for morning apps and at 2 pm for pm apps - no appointment will be  available. 
It’s shocking but I have never managed to see a GP from this practice till now.  
I would never ever recommend this practice as one will never see a gp once registered. They will have to call 111/ 999 and not gp for whatever problems they have.
GP surgery review: east-barnet-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: October 2023
I accidentally ran out of meds. I was expecting the prescriptions clerk to say it was my own silly fault and that she couldn’t help. Instead she couldn’t have been more sympathetic and helpful. She issued a strip to tide me over and also made sure that that strip would not be subtracted from my next renewal. This practice obviously has an ethos of being as helpful as possible. And I’ve noticed this in the medical staff as well. You’re doing a great job, thanks and keep it up.
GP surgery review: east-barnet-health-centre
Title: Urgent not urgent
Rating: 2 out of 5
Visited: October 2023
Was sent an urgent message from surgery at 7, which caused immediate alarm. When opened it was only to tell me my appointment was cancelled. This was clearly not a message requiring my immediate attention, particularly since the surgery doesn't open until 8. I was asked to call rearrange, since the cancellation was not caused by me, the onus is on the surgery to call me. Zero complaint about the GP when seen.
These reviews should allow separate commentary regarding the medical & admin staff because the care of 
patients needs do not always match.
GP surgery review: friern-barnet-medical-centre
Title: Incredible Practise
Rating: 5 out of 5
Visited: October 2023
I have been with this practise for several years. I have a chronic illness and they have always supported me with this, and it’s knock on effects. The doctors are extremely thorough and have a patient and caring manner. I didn’t think I could appreciate and respect this doctors surgery more than I did, until I recently had a child. Their care throughout my child’s episodes of being unwell has been absolutely phenomenal. They are outstanding with the level of care that they provide- I feel very lucky that my child and I are able to come to this practise and be under the care of such incredible, caring doctors. I would highly recommend any of the doctors or nurses here.
GP surgery review: friern-barnet-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2023
I called this morning and within half hour my GP had called me and arranged a face to face appointment a couple of hours later.
The consultation was all that I could wish for.
My GP is extremely competent and experienced and as always, showed me great warmth and support.
All in all, I couldn't wish for better.
GP surgery review: friern-barnet-medical-centre
Title: Brilliant service
Rating: 5 out of 5
Visited: October 2023
All of the Doctors' and the reception staff are extremely professional and extremely kind and understanding 

The doctor remembered to ask about my Mother's birthday celebration which I though was very caring bearing in mind he hie is seeing many patients each day 
I feel that my 90 year old mother is genuinely well cared for at this practise