janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-avenue-surgery
Title: Much needed referrals not being done.
Rating: 2 out of 5
Visited: July 2023
I’ve been trying to get help for neurological symptoms that are continuously worsening, to find out that the GP still hadn’t written to neurology again a month after they said they would. I spoke to a locum who said they would do it, but there’s still nothing on my NHS record on the app that says they have.

I know another referral for something I asked for 2 months ago hasn’t been done either.

I know things are stretched at the moment, but I’m genuinely worried for my health.
GP surgery review: the-avenue-surgery
Title: Absolutely awful
Rating: 1 out of 5
Visited: July 2023
I've never received such awful service from any business in my life. They've made the entire process of getting an appointment hell for the past 3 years. Countless hours waiting on the phone for a response. A useless website that they tell you to book appointments through that doesn't work. They still will not see you face to face. At this point it's just coming across as lazy. We are not longer in the peak of the pandemic. There is absolutely no excuse for them to still not be taking in person appointments. Phone appointments are not appropriate for everyone, some people can not talk on the phone due to health reasons, and some people can not access a private places to take these calls. This surgery will make you jump through a million hoops before giving you what you need. It's horrible and has been causing me stress for years. Multiple times I've been unable to get my prescription and left struggling to breathe as a result, all due to their strange policies and processes. None of it makes sense. This is not how you provide healthcare to people. Please please please I beg you, do not register with this surgery if you are thinking about it. They will not do anything for you. It's a struggle to even get the bare minimum out of them.
GP surgery review: the-avenue-surgery
Title: Not fit for purpose
Rating: 1 out of 5
Visited: July 2023
This surgery is appalling, I have spent hours on the phone trying to get appointments but you are blocked at every turn . I suffer with lifetime pain and it’s impossible to get help . I have had to resort to buying things I need online , I sam at my wits end with them . I would strongly suggest if you have another surgery option take it
GP surgery review: the-avenue-surgery
Title: Disgraceful
Rating: 1 out of 5
Visited: June 2023
Was a really good practice until taken over by a faceless " group". Changes policy without prior notification to patients, which just leaves patients unable to recieve their medications. Takes forever to get through, and then "policy" means no- one will help. If this is the future of general practice god help us all.
GP surgery review: the-avenue-surgery
Title: If you are lucky enough to get an appointment they're good
Rating: 3 out of 5
Visited: October 2022
Nearly impossible to get through to them to the phone. No phone queueing system, just engaged tone over and over again.
GP surgery review: the-avenue-surgery
Title: Unreachable
Rating: 1 out of 5
Visited: August 2022
It’s exasperating trying to book an appointment with this surgery. For someone who is ill, having to redial for over an hour first thing in the morning because the surgery doesn’t have a system in place to book appointments in advance, or via an internet booking system or anything other than calling up insistently, is beyond frustrating. I usually give up after dialling 200 times because I cannot get through and it’s too stressful.
GP surgery review: woodingdean-medical-centre
Title: Unbelievable a absolute joke
Rating: 1 out of 5
Visited: June 2023
I wouldn't recommend this surgery to anyone the stuff are rude especially the receptionists that seem to think they can give you a medical Diagnosis over the phone or tell you that they don't feel you need to be seen. If you can get thought to get in the call queue for an appointment after listening to a 10 minute message before and after Selecting the option you need once all appointments are full even if you been on the phone since 8.30am the line cuts out. Some of the doctors are very rude and have nothing but a poor attitude, I understand the NHS in under huge stress but having 1 surgery to cover a whole area is just Ridiculous and they are still continuing to take on more and more patients when they haven't got the resources to accommodate the ones they've already had on their books. Worst surgery going
GP surgery review: woodingdean-medical-centre
Title: Very helpful
Rating: 5 out of 5
Visited: April 2023
I called at 8.30 today, only 4 people ahead of me in queue so answered very quickly and was given appt at 10.10 face to face and only had a short wait. GP was lovely, took her time to listen and understand, asked if I wanted chaperone for examination and has referred me on to an appropriate service. All round positive experience especially as we all know how busy they are and she made me feel it was OK to request an appt for my chronic but not major condition. Reception staff also polite and efficient. Thanks!
GP surgery review: woodingdean-medical-centre
Title: Such stress to get an appointment
Rating: 1 out of 5
Visited: February 2023
I requested an urgent appointment at 8.30am was told all appointment’s were gone. My daughter finally managed to get an appointment for me after complaining to practice manager. I could not fault the Doctor she was amazing but reception are extremely unhelpful and uncaring. Waited 3 days for certificate and was told it would be issued today only to find out at lunch time the doctor is not on duty so must wait another day. Such stress on top of illness.
GP surgery review: woodingdean-medical-centre
Title: A complete joke
Rating: 1 out of 5
Visited: February 2023
It's got to the point where I don't believe any GPs actually work here.  The amount of hoops you have to go through to actually get to speak to the receptionist.  Appointments are always full for the day, even if you call at 08:30:00 precisely... assuming the call doesn't mysteriously cut off.  Fobbed off yet again with a video call through the Livi app.  If is assessed I will actually need to see a GP face to face I will need to go through this farcical process again.

Livi(d)
GP surgery review: woodingdean-medical-centre
Title: Unprofessional and unwelcoming
Rating: 1 out of 5
Visited: January 2023
Such a terrible practice. I appreciate that the practice is over run being the only one in Woodingdean but that doesn’t excuse rude and unhelpful staff. So difficult to get an appointment, which puts you off sorting problems because you know it will take several days of trying before you are able to secure an appointment. Reception are rude. Today i witnessed a man being asked in front of the whole waiting room if his appointment was for his infected toe or about his diabetes. No wonder the poor man looked embarrassed. I wasn’t aware that reception staff were now qualified to discuss someone’s private medical issues. Particularly in front of a room full of people. So I have no confidence in patient confidentiality at this practice.
GP surgery review: woodingdean-medical-centre
Title: Great practice but
Rating: 5 out of 5
Visited: December 2022
The staff, doctors and nurses are all very kind and helpful but my complaint is the booking system. when phoning for an appointment at 8.30 on the dot there is always a queue of dozens of people, you either get cut off or when it is your turn all the appointments are taken for the day. I work and I find it difficult to hang on to the phone for any length of time. There must be a way of booking online to see what day and times are available, I know that in an emergency there may not be anything available on the day so the A and E may be the only way to be seen. If paitients who are ok with online booking can do this it would leave the telephone system for patients who are not so confident online.
GP surgery review: woodingdean-medical-centre
Title: Helpful Doctor and Reception Staff
Rating: 5 out of 5
Visited: October 2022
I was seen by a Doctor this morning at the Surgery, who was able to diagnose a lump on my ankle as lipoma and to confirm diagnosis, she has arranged a scan. This afternoon I telephoned the Surgery for 2 flu vaccine appointments for myself and my partner. All time slots for the weeks ahead were full. I was asked to phone back in a few hours, when more appointments would be released. Within 5 minutes of me putting the phone down, the Receptionist telephoned me back, telling me more appointments had just been released and would I like to book with her. This showed initiative and helpfulness by the Receptionist. Thank you
GP surgery review: woodingdean-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: August 2022
Rang today to arrange a face to face appointment with my GP. Lady on tbe phone was so helpful & was able to give me an appointment for next week when my GP was back in the surgery.
GP surgery review: woodingdean-medical-centre
Title: Nothing is to much trouble
Rating: 5 out of 5
Visited: August 2022
I went for a blood test today. as usual it all went smoothly and my blood pressure was taken. This without doubt is the best medical centre I have been with, thanks a lot for your wonderful care.
GP surgery review: woodingdean-medical-centre
Title: Wonderful Care
Rating: 5 out of 5
Visited: August 2022
My elderly parents and I are all registered at this practice. 
The holistic approach to the care we receive is superb. The reception team is responsive and work so hard to get you seen. We feel listened to, included in decisions regarding treatment options and future care plans. The support from the practice following a new diagnosis or hospital admission and ongoing care is very reassuring. We all feel really well cared for.
GP surgery review: brow-medical-centre
Title: Wellbeing course
Rating: 5 out of 5
Visited: July 2023
This 12 week course was so rewarding for my general wellness both physically and mentally.I lost 16 kilos in the 12 weeks.I can now walk anywhere without feeling tired.I am more mindful of what choices of food to eat.
GP surgery review: brow-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: February 2022
I am extremely impressed and thankful to the awesome service provided by The entire team at the Surgery. The care and support when I had COVID was amazing. My wife who was registered with another practice struggled to get through the surgery. Whereas, I was provided with pulse oximeter without a request and monitored three times daily thorough out the period. I was also impressed with the proactiveness and great knowledge of each members of the team that they readily respond to any health concerns. I am very much thankful for dealing with my severe muscle sprain I am suffering with at the moment.  It is not a pleasant experience for anyone to suffer with any health issues. However, having a trusted GP service ensures great comfort.
GP surgery review: mid-sussex-health-care
Title: Good diagnosis
Rating: 5 out of 5
Visited: February 2023
The GP I saw took careful readings of my pulse etc..read my description of the history of my condition as it had got worse. She acted with speed and efficiency: rang RSCH and I was advised to present at A& E. Referral to ENT. Her diagnosis was spot on, it's relatively uncommon, but if left could have become very nasty. She's asked me to update her on how I'm doing. I'm so grateful. And prior to this, I'd had considerate and caring help from another GP, again my decision to get in touch had been correct. I'm reassured that I'll be treated with respect here. So often you worry that a chest infection or sore throat is minor: but the advice on NHS proved useful..once these common illnesses appear to be shifting..get in touch with GP.
GP surgery review: mid-sussex-health-care
Title: Great service
Rating: 5 out of 5
Visited: January 2023
I feel very lucky to be in Hurst and registered with this practice.  Although I could not get through at 8.30, I had no problems when I tried again at 10.30.  After explaining my problem I requested a same day face to face appointment and was given one an hour later.
Working in other area I know how fortunate I am.
GP surgery review: mid-sussex-health-care
Title: Veneer of a great practice
Rating: 2 out of 5
Visited: May 2022
Had two rushed telephone calls (both sub 5 minutes) where it was apparent that the GP neither took any interest or wanted to hear contextual information. It just seemed like “get to the point”. No face to face appointments being offered upfront via the App. I am disappointed that I am stuck with this poor provision due to where I live. The website and buildings make it look like a great practice with potential however our family experience has been far from adequate. This is from someone with a chronic condition who is made to feel bothersome and a malingerer by the experience to date. Maybe it varies from GP to GP but we’ll have to see about that. The lack of upfront bookable appointments is beyond poor.
GP surgery review: silverdale-practice
Title: Impossible to see a Doctor or speak to a person
Rating: 1 out of 5
Visited: December 2023
The telephone line opens at 8.30 but often states that no-one is available to talk so you should go through E-consult. E-consult is "open from 8.30 to 2pm" but actually stops working much earlier. If you use E-consult you may still need to call because they reply by text message but you can't respond by text message. In which case you are back to trying to catch them on the phone which their phone line often doesn't allow you to do. I have a physical ailment which should be shown to a doctor and was not given an appointment but just texted "you haven't provided enough information on E-consult" without specifics of what to provide, if I am able to provide it as I am not a doctor, or how to provide it seeing as I was not given an appointment to see someone face to face, can't reply to the text, and the phone lines are out. It is just after 12pm and the phone lines have been shut off and now hang up on you due to hitting clinical capacity, and econsult is also shut. I have also been issued a prescription for something I don't have for which I have not symptoms which will now be wasted as I have no avenue to tell anyone I do not require it.

The whole system is an absolute shambles. It simply does not work.
GP surgery review: silverdale-practice
Title: Left without any option to get prescribed medication
Rating: 1 out of 5
Visited: November 2023
I have been diagnosed with Gout for several years now but recently, due to a break in my medication, I have lost the repeat prescription with Silverdale or NHS. Having spoken to the practice I was told by another doctor, not my Dr, that I would need a blood test to confirm continued medication - when I booked this, Silverdale then cancelled due to staff illness without rebooking. And now when I call the practice, they are experiencing "maximum number of calls / meetings with doctors and staff so are unable to accept further dialogue." I am left with n-oone to speak to, no means to contact my doctor and I am now running low on both sets of meds I need to treat my condition. What am I expected to do? There is no guidance and this is appalling behaviour by the practice in their treatment of a patient on their books.
GP surgery review: silverdale-practice
Title: Poor practice
Rating: 1 out of 5
Visited: November 2023
Rang for an appointment, great that offered same day but was attending funeral at time offered. Told that appointments had to be allocated in order and therefor couldn’t have anything later in day. Told that I should Only ring for an appointment on days when not doing anything else!! Bonkers and extremely unhelpful
GP surgery review: silverdale-practice
Title: Great Service
Rating: 5 out of 5
Visited: November 2023
In a difficult environment, I feel it is important to highlight my experiences as a patient at Silverdale over the past 10 years which have been very positive. It is clear that things have changed over recent years and that we are currently in the midst of very difficult and frustrating time for both patients and staff re the NHS. However, I have always been given an appointment at Silverdale if I have needed one, and I have had all necessary referrals and treatments required. The phone situation can be frustrating but I have always got through eventually. There is a particularly kind, helpful and thoroughly lovely receptionist that I have spoken to more than once and a doctor who has followed up telephone consults with further pertinent information, by text, on more than one occasion. 
There has been the odd time that something hasn’t been quite right but, overwhelmingly, our (my family’s) experiences at Silverdale are very positive and I highly recommend them as a surgery.
GP surgery review: silverdale-practice
Title: very poor telephone answering
Rating: 4 out of 5
Visited: October 2022
22 minute wait on telephone before getting an answer that could have been put on the text message asking me to call the surgery.
waste of my time and your staffs time.
GP surgery review: silverdale-practice
Title: Avoid
Rating: 1 out of 5
Visited: September 2022
No one answers the phone and if they do, either they ask you to call back or just ask you to dial 111.
GP surgery review: silverdale-practice
Title: Answer the phone
Rating: 1 out of 5
Visited: August 2022
They don't answer the phone. You get put in a robot automated loop with a patronising message saying they are too busy to answer.

Its inexcusable in this day not to have the technology to arrange a medical matter without this considerable inconvenice.
GP surgery review: silverdale-practice
Title: Very helpful
Rating: 5 out of 5
Visited: May 2022
I called on Friday afternoon hoping to book at appointment early the next week to discuss whether I was fit to work. A phone appointment happened to be available in 10mins time - and the doctor called early! He was kind and supportive alongside his medical advice. This adds to my previous positive experiences including good follow up care after a hospital admission and a swift emergency appointment for a sinus infection earlier this year. There’s often a wait to get through on the phone but the receptionist is helpful when you get to her!
GP surgery review: silverdale-practice
Title: Incredible practice
Rating: 5 out of 5
Visited: May 2022
A mental health related issue left me needing support. I received a emergency consultation the same day as calling followed up by a medical note. Regular reviews were booked to follow. Throughout all staff (DRs and Practice staff) were attentive and understanding. In my opinion, the service provided by this surgery (Silverdale and Avenue) is really quite exceptional when I listen to anecdotes from colleagues who live in other counties waiting weeks for  appointments. Much thanks.
GP surgery review: silverdale-practice
Title: Very supportive and quickly seen
Rating: 5 out of 5
Visited: April 2022
I've had two experiences using the e-consult service this year with Silverdale and the support has been excellent and very quick. On the second occasion I was also given a telephone consultation and then an in person appt all on the same day and the GP was very kind and sensitive to my needs which was hugely appreciated.
GP surgery review: broadwater-medical-centre
Title: Very friendly practice
Rating: 5 out of 5
Visited: November 2023
I had a lovely friendly female, she was very kind and caring as I was very nervous, she helped me over come my nerves. So soon as I set down I was called in .
GP surgery review: broadwater-medical-centre
Title: Excellent Services
Rating: 5 out of 5
Visited: November 2023
Called in for an asthma review and from the initial consultation to the final consultation I could not fault the caring service I received.
GP surgery review: broadwater-medical-centre
Title: Rude staff
Rating: 1 out of 5
Visited: November 2023
Staff are rude and dismissive apart from 2 Drs, none of the rest take anything I say seriously and I'm still battling to get some kind of diagnosis for ongoing and quite worrying symptoms. Receptionist also very rude, one hung up on me before I was even finished talking
GP surgery review: broadwater-medical-centre
Title: Efficient and polite
Rating: 5 out of 5
Visited: November 2023
I have been to the Broadwater Surgery several times recently and have found all staff to be efficient and polite.
GP surgery review: broadwater-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: November 2023
I was recently called in for a lung function test. Everyone is extremely friendly and helpful. Everything was explained to Me. The results were communicated and explained in detail and treatment given. 
If ever I need to call up for a medical issue I have been called back promptly and seen by a Consultant whenever was necessary. 
Keep it up Broadwater Medical Centre.
GP surgery review: broadwater-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: November 2023
The eConsulting system can be a bit of a drag and to rigid but once you're passed that I can't fault the staff or the care
GP surgery review: broadwater-medical-centre
Title: Good service
Rating: 4 out of 5
Visited: October 2023
I received very good service by being sent to A & E immediately when it was thought I may have had a blood clot, fortunately it wasn’t but a ruptured bakers cyst. I needed to call the surgery two days later who responded immediately
GP surgery review: broadwater-medical-centre
Title: BP recordings done online
Rating: 4 out of 5
Visited: October 2023
I was asked to do a weeks recordings and submit them using a text hyperlink. 
Generally it worked well and was quite easy. The key issue with it that didn’t work consistently was the request for a reminder despite clicking to request one.                      I will be interested in what next from the surgery re communication as it took a month to sort out treatment change early this year.  It could have been easily sorted by contacting me via email or text.
GP surgery review: broadwater-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: October 2023
Over a period of a few weeks I've needed to access service to diagnose and treat shingles. The surgery has been excellent at meeting that need. The systems in place now for handling patient requests are very good. 

I also had a non-urgent request to present. In talking with the receptionist I was unaware that the system used for the more acute need still seems to apply to this. Sadly, when I came off the phone I thought "oh, the receptionist must expect every patient to be demanding if their request can't be responded to in the way the patient expected". I say this because the way I was spoken with seemed sharp and felt a little defensive.  

In my working life I have been a GP receptionist, so I have some idea of what it's like, and can sympathise. Overall I'm very grateful for the service the practice provided. Thank you.
GP surgery review: broadwater-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Filled in e consultation had call back offering gp appointment that morning. Great understanding Dr who listened and dealt with my problem sympathetically. Thank you
GP surgery review: st.-lawrence-surgery
Title: Fabulous
Rating: 5 out of 5
Visited: October 2022
Absolutely amazing service, super quick response times to e consults, friendly staff, doctors are amazing and very supporting, which unfortunately is quite rare these days due to the pressure on the NHS. I have been able to connect with my named GP so well and we have a great professional relationship which makes it so much easier to discuss my problems without feeling like a burden.

Absolute 10/10 GP surgery, would definitely recommend!!
GP surgery review: victoria-road-surgery
Title: Phone lines continually engaged
Rating: 1 out of 5
Visited: January 2023
08:02-08:11 (9 minutes) on 03/01/2023, I unsuccessfully called the practice 104 times with the phone lines continually engaged.