janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-park-surgery
Title: Terrible Service
Rating: 1 out of 5
Visited: February 2023
I work an hour away so I am on the road when you have to call the surgery to book an appt, so it is inevitable that one is going to lose signal and have to keep calling back, however in general there are extremely long wait times on the phone and then all appts are gone. I had a appt with a physician who after call said she would arrange an appt with a doctor as the advise passed on by my own doctor was not acceptable. I received a iron infusion a while a go due to my body not absorbing iron and advised by consultant I would probably need another one in the future. Blood test last Nov showed very low levels of ferritin (though I was not advised till recent appt with physician) identifying I would need an infusion (if my file had been read) I receive a prescription for iron tablets. The Physician advised as my haemoglobin was ok maybe I didn't need an infusion, I advised her that it was ok last time, she checked and said oh yes.  I ask to go back on HRT and advise passed on from my doctor was no, you can go on an anti depressants !! just wow. I receive a text for telephone appt, I call and wait forever to advise the receptionist I was to have a face to face, you can't was the response, you have to be triaged first, I have I responded. I asked for the doctor to be emailed to advise as told by the physician, chased twice. Still nothing, my telephone appt is next week. Had an appt on the 10th for B12 told by receptionist I was a no show, I showed her my text showing the time of appt and she said, you were a no show. I said my appt is in 10 mins, no it was changed, I was not aware, no apology just blamed the nurse. I have been at this surgery since it was opened. Absolutely appalling service, the staff need customer service training and should remember that patients maybe in a vulnerable place and kindness and manners go a long way. I sent an email last year to the practice manager, no response. I asked that the practice manage call me last year, nothing, I asked to speak to her or an email address recently so I could let her know how I had been treated. You will have to make a complaint came the reply. So seeing the responses on here to say we are sorry, if you could contact the practice manager is laughable. I have even written to the Partners and still no response.. I appreciate that you are all under enormous amount of pressure, however there are things that you can do to make it better for your patients and your staff.
GP surgery review: the-park-surgery
Title: Terrible
Rating: 1 out of 5
Visited: January 2023
They decided to have staff training all at once and would not answer the phone to anyone. Witch meant loads of people didn't get their meds and some of these people really needed them. They are very very rude when you try speak to them. If I'm honest I'm going to move doctors as these lot have no time or care for there patients
GP surgery review: kingsway-medical-centre
Title: Rude receptionists and unceremonious removal from practice
Rating: 1 out of 5
Visited: May 2023
The receptionists were always abrasive and short when you rang up. I'd often find myself having to mentally gear myself up if I needed to ring, repeating to myself what I would say, and how concisely I could say it, to avoid the inevitable cut off by the person on the other side of the phone. Obviously this is not how anybody should feel when ringing their g.p. however, I stayed there because the Doctors and Nurses on staff were always good. I was with them for 20 years until last year when I received a letter informing me that, because of altered catchment areas, I was no longer allowed to continue being a patient there. I was really upset and rang to see if anything could be done. I was promptly told no (rather unkindly) and that was that. It was very shocking to realise no matter how long you ate with your g.p, a change it catchment can mean you have to leave a surgery you have been with for years, despite not moving house. This combined with the general unpleasantness of the reception staff, means I could never recommend this surgery.
GP surgery review: kingsway-medical-centre
Title: Reception Team rude and unhelpful
Rating: 1 out of 5
Visited: April 2023
Called the Doctors up to ask for a telephone appointment as i was at work and was told that there can make me a appointment for 11am the same day but be face to face i explained to them i cant as i am at work and i even asked if the Port Clarence health centre was open as i work down there to be laughed at and reception say "No " and then she said "well you where offered appointment so nothing else i can do" then hung up made a complaint and the practice superviosr called me to state "what more can we do you where offered a face to face appointment" I said i asked fo a Telephone call of a nurse or GP as there did previous for the same issue and she said "you where offered on touch " again hung up i was refused Telephone appointment my issue got worse so i had to go Private with work medical as i could not speak or swallow and the practice manager is doing nothing about the staff nore communcating with me
GP surgery review: kingsway-medical-centre
Title: The Doctors Surgery to contact if……
Rating: 1 out of 5
Visited: July 2022
You want to be belittled by some of the rudest, most unhelpful, incapable of showing empathy receptionists on the planet. They are impossible to talk too (unless your one a their friends) on the phone, like the equivalent of keyboard warriors. As someone that suffers from severe mental health issues, the phone guards employed here have been the cause of multiple crisis events that I have suffered. Don’t get me wrong, if you are one of the lucky few that manage to see a GP, they are brilliant, will always listen and explain things clearly and in non DR jargon. But dear me the receptionists are appalling. Every thing the say, regardless of is abrasive and with an attitude. If reading this stops even one person from using this surgery whilst current receptionists are still continuing in the current way I will be beyond happy. Absolutely shocking
GP surgery review: marsh-house-medical-practice
Title: Constantly Engaged
Rating: 1 out of 5
Visited: September 2023
been calling since 08:00 today 
lines constantly engaged, just seen on social media other people having the same issue! 
cant get there in person - hence calling 
  - try putting the phones back on the hook
GP surgery review: marsh-house-medical-practice
Title: Horrendous staff
Rating: 1 out of 5
Visited: April 2023
Ok so we all know the pressures that the Nhs are under. Your receptionist needs to have some training and coaching regarding her appalling attitude! We as patients (and human beings) are to and do have the respect when dealing with you This should work both ways!. I don’t call often but when chasing a prescription that for the last 5 days has been “sent to the chemist” only to find that this hasn’t happened due to an error your end, rather than apologise and try to assist I was met by condescending rude and abrupt answers .
I know you are busy however on my call do I really need to be told that she has emergencies to deal with to huff and puff and not help out at all
I suggest that the practice manager (who was too busy allegedly to take my call as - I was to “stop complaining” ) listens to some calls and has serious words with this particular member of staff
I haven’t left my name as I’ve been in this practice over 40 years and was told if I don’t like to to leave! So would rather not be blacklisted 
When we as patients need to chase a prescription after 5 days we should be helped not berated
GP surgery review: marsh-house-medical-practice
Title: Impossible to get through
Rating: 1 out of 5
Visited: March 2023
I tried phoning today to make an appointment and it is impossible to get through!! Tried the e consult and at the end wouldn't send as it said I need to talk with a doctor today, so tried another 29 times then gave up. I have no confidence in this surgery.
GP surgery review: marsh-house-medical-practice
Title: Needs serious improvement
Rating: 3 out of 5
Visited: March 2022
I leave this review, because I want to stay at this practice, but can not do so without some serious improvement. 

Yesterday I found myself faced with ‘a comedy of errors’.  Mistakes happen, but what really frustrated me, was the receptionist seemed to want to make the situation worse.  She was blunt, unsupportive and her instinct seemed to want to blame me for both mistakes the practice had made; also dirty looks really do not help.

 She eventually went to the practice manager for help, who was brilliant… but seemed hampered by the receptionist who tried to block her resolving the issue. 

Additionally for the second issue I tried calling the practice, but no answer.  I was on hold all the way on my journey back to the practice, to find, no one was on the phone.  I’m sure there was a reason for this, but appearances can really damage a practices reputation.
GP surgery review: norton-medical-centre
Title: Poor experience today
Rating: 1 out of 5
Visited: November 2023
Made an appointment by telephone for my VitB 12 injection due every 12 weeks. Receptionist asked when it was due and gave me an appointment 6 days prior to due date. Didn’t question this as I had had it 7 days early the previous time. I received an appointment reminder the day before and turn up for my appointment, check in and sit down in the waiting room. Few minutes later I am told the practitioner will not administer my injection as it’s 6 days early! Bearing in mind the receptionist knew this and offered me that date this is a complete waste of an hour from my working day, a complete waste of an appointment and also a complete waste of Government funded NHS money.
GP surgery review: norton-medical-centre
Title: great service
Rating: 4 out of 5
Visited: August 2023
This practice gets a lot of negative comments however, my recent visit to the clinical pharmacist was very good.  She was friendly and quickly arranged a series of tests that will sort my problem.  It is difficult to arrange an appointment but the staff at the centre are very good.
GP surgery review: norton-medical-centre
Title: Alarmingly Poor Service.
Rating: 1 out of 5
Visited: June 2023
I attended an appointment in March due to discomfort in my chest and abdomen after recovering from Covid. I saw a chap who was a nurse/locum paramedic. He did blood pressure etc and requested some blood tests. He diagnosed my symptoms as a chest infection and muscle discomfort. I went back several weeks later, saw the same guy, as the pain in my right abdomen had not gone away. He asked if I had received a follow up call from the blood tests previously, to which I replied no. He again wanted more blood samples as the previous tests pointed to diabetes and said somebody should have followed this up. After doing the new blood tests, I received two text messages (no phone call), to inform me I had type 2 diabetes and a 2 in ten chance of having a stroke or heart attack within the next year. Would I like to begin statin therapy yes/no, and to make an appointment with the diabetes nurse. I called the surgery to do this, to be told I had to call back on the Friday as they released the appointments then. I wasn’t happy with this, I called again to be given an appointment later in the month. I asked why I had initially been told no appointments where available to which I was told they didn’t know. Bearing in mind I suffer from acute depression and anxiety, this was very worrying and really hasn’t helped my mental state whatsoever. I explained that I wanted to talk and discuss with an actual Doctor reference the diagnosis and  statin therapy as being informed in such an uncaring and impersonal way by text messages and offered something I know nothing about was not good enough. I was advised I could do this with the diabetes nurse. Two weeks later I received a call to inform me that this appointment had been cancelled and I would have to again wait for more appointments to become available. Several days later I get informed of a new date, which is over a month since my diagnosis. This has resulted in my anxiety going through the roof, not good  when I am apparently at such a risk of a heart attack, together with the effects of this on my mental health. Today, I requested a repeat prescription for my antidepressant meds via the nhs app. Again, I received a text message, this time telling me this had been denied as I need a review and to call the surgery to make an appointment. This I did, and I get told to call back tomorrow as the usual ‘no appointments are available’. I explained I will run out of my medication on Wednesday, but still get told to call back. I then said I did have an appointment booked for the Thursday with a doctor (to discuss my diabetes diagnosis and meds etc) could I ask for this review then. The receptionist said maybe, but that was for something different so would still need to make a new appointment. I regularly have appointments with mental health practitioners, so this baffles me. I don’t leave my home due to the affect this has on my anxiety and depression, when I do my partner takes me in the car, who also works.
GP surgery review: norton-medical-centre
Title: Closed for Business
Rating: 1 out of 5
Visited: June 2023
Had a an episode in A&E came away 4am with strong painkillers after investigations; can't fault them. Told to arrange a GP appointment for a couple of weeks time as more investigations could required. Tried for at least an hour to get through to practice ( out of peak time ). Went down to practice told I had to call early morning (peak time ) to get an appointment, this never works. Asked for appointment beyond 2 weeks and told they have not been released and would still have too ring. Stuck in a loop without care with symptoms and no diagnosis. 
I have reached an age when I may require more care but certainly cannot access it.
GP surgery review: norton-medical-centre
Title: Poor performance
Rating: 2 out of 5
Visited: June 2023
Getting through to the practice is ridiculous. The new ‘we will call you back when you reach 1 in the queue’ doesn’t work. 3 x I tried, 3 x they called back and call was dropped. Then 3 x I have been in the queue for 30 mins plus and it then call just fails. It is unacceptable to not be able to communicate to complete the simplest of tasks such as requesting an appointment.
GP surgery review: norton-medical-centre
Title: Not good enough.
Rating: 1 out of 5
Visited: May 2023
For 4 months i have been trying to get an appointment about my knee. I had a acl, mcl and meniscus surgery 12 years ago and suffer on a dailiy basis. I have spoken to other medical people and they have said it needs looking at but this can not be done as you cannot get an appointment. 
I fully understand that alot are of people like my self who do not get seen 9r even get to talk to a doctor. 
I also suffer from really bad indigestion that makes me violently sick. To the point that i get blood spots on my face. 
I have been fobbed off so many times, told to do an econstult and that says you need to talk to a doctor . 

The excuse of not enough doctors is a joke. My girlfriend gets appointments all the time in Middlesbrough.

Something seriously needs to be done to make sure patients are seen as there are alot of people who's medical needs are not being met.
GP surgery review: norton-medical-centre
Title: A joke getting a doctors appointment
Rating: 1 out of 5
Visited: April 2023
.Again tried to get a doctors appointment,,waiting for almost 20 mins then was cut off,,phoned again,,the call box was full,and to try again later,,I got through again ,,gues  what no appointments for today or in the near future !!!..I have no choice but now go to a&e.what a total waste on the nhs,,I have put up with this for 4 days now,,and can no longer wait..We have been registered at this practice for over 4 years,and never got an appointment,only for my cortisone injections,which I had to wait for 3 weeks to get that..The healthcare appointments really good,,no problems there.Surely a better system could be put in place.They even said that no doctors appointments were available in the near future..
GP surgery review: norton-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
Patient and doctor care over the last couple of months I've needed help my doctors have been fantastic my doctor had also phoned out of hours to let me know about health related issues
GP surgery review: norton-medical-centre
Title: Caring and Professional
Rating: 5 out of 5
Visited: April 2023
Thank you Norton medical centre for giving excellent care even though I know you are under pressure and under appreciated! I am sorry some people treat healthcare staff badly and leave unfair reviews. I feel lucky to be registered at this surgery. Yes sometimes you are fully booked as all surgeries are but the staff are very nice and caring and would help if they could. When I have got appointment it has been great.  I hope you are all given the support you need thank you again.
GP surgery review: norton-medical-centre
Title: Very poor practice
Rating: 1 out of 5
Visited: April 2023
Yet again, Norton medical practice failed to come through, called today at 9am did manage to get through this time, I needed to arrange an appointment or to speak to a doctor, I.was told by the receptionist that there was no appointments available and to call 111 or go to the hospital, in the 11 months that I have lived in Norton, iv had one appointment so far, all my treatment has been given by the walk in centre's, I wouldn't even know who my doctor is, this practice definitely has a bad manager and a very bad reputation, they have more bad reviews than good which speaks for itself, I'm due to move town soon and finding a new practice will be a good thing.
GP surgery review: queenstree-practice
Title: Abysmal
Rating: 1 out of 5
Visited: June 2023
I have been with this practice for nearly 30 years and I have never had a positive experience. The newer doctors lack interpersonal skills and it always a fight to get anything sorted. I had to chase up a prescription for my newborn 4 times recently and the doctor was refusing to sign off on it even though he had a letter from the dietician stating how the items were needed and once he did sign it off he did it for the wrong quantity and didn’t do it as a repeat, as stated. Advertises that you can book appointments online in the practice but that service has been disabled when you try. You have to chase up your own results and any corrective actions weeks after the surgery has been sent the results. Your problems are rarely taken seriously and the surgery doesn’t offer any female doctors if you manage to secure an appointment in a speedy time frame, otherwise you can wait weeks even to just see the nurse. It really needs to do better.
GP surgery review: the-roseberry-practice
Title: Prescription
Rating: 3 out of 5
Visited: June 2023
Have been in touch on two occasions my dad is 99 years old and is unable to travel he requires colostomy bags regularly but sometimes the order goes wrong it seems that the practice do not have anything to do with the delivery but the delivery says it is the medical centre in stead of trying to help him they just wipe there hand of the crisis how do they expect a 99 year old man to sought this out this occasion he is down to his last if not delivered tomorrow he will not have any as l live in Torquay he has to rely on his neighbours can’t someone sought this situation out before it comes to this
GP surgery review: the-roseberry-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
I've been at this practice for 3 years after moving to the area and always found the staff willing to go the extra mile. I received a test result from a national screening programme which was negative,  the staff were unhappy with the result and requested  further advice from a consultant,  I have since received a hospital appointment for further investigations. 
I cannot praise them enough 
Thank you
GP surgery review: the-roseberry-practice
Title: Shocking
Rating: 1 out of 5
Visited: May 2022
I tried to contact the go surgery for a possible ear infection in both ears. I rang from 8am listened to the automated message to then go on to another automated message that says the phone lines are busy please call back and then it automatically hangs up ! What a stupid system , why can’t it just have a engaged tone instead of making you Sit through the long message each time , this surgery is getting worse. 
I’ve heard so many bad reviews on this surgery over the last few months it’s a disgrace that it’s still allowed to operate , I will be changing practices! If your thinking of registering here please AVOID
GP surgery review: the-roseberry-practice
Title: Appalling Attitude to Elderly
Rating: 1 out of 5
Visited: April 2022
They were meant to arrange District Nurse - didn't, claimed they had each time rang. When I asked them for district nurses' number they did then finally ring them but logs showed that was first time
Then refused to help 90yo get covid booster
They don't bother with annual health checks and happy to have no contact for years with aged patients
GP surgery review: the-roseberry-practice
Title: Not happy atall
Rating: 2 out of 5
Visited: March 2022
Surgery has on 3 separate occassions made me feel very embarrassed and refused medical appointment on this occasion after knowingly letting me go knowing I am exempt from wearing a mask, I’m asthmatic and have a lung disease, and have severe mental health issues and have to walk to my appointment alongside my 2 very young children, this time I was refused my blood test and last time I went there they made me stand outside I cried during the lead up and also cried during my appointment and the doctor didn’t even ask if I was ok which I found really hard to come with (like I was in usable in person) that week I was very low mental health wise, and it’s got me to the point now where o don’t want to go back for treatment! Used them for years before leaving here for a brief period, since Covid it’s gone massively downhill, I shall also be making a formal complaint!
GP surgery review: birtley-medical-group
Title: Speedy service
Rating: 4 out of 5
Visited: October 2023
Completed e consult form and 2 hrs later got telephone call from nurse practitioner, efficient and professional, request I attend to leave sample for testing, was seen within 10 mins of arrival and sample test done. Prescription issued. Very pleased with service. Credit where it's due .thanks
GP surgery review: birtley-medical-group
Title: Patients are a problem for this practice
Rating: 3 out of 5
Visited: September 2023
I am chronically ill. There is no continuity of care any longer at this practice. I was told to expect a telephone call this afternoon from 'a clinician' and to have my phone 'at hand'. No time was given. I had my phone 'at hand' and when it rang I was in the middle of a shop. I tried to answer the call but it rang off after 4 rings. I then received what I consider to be a very rude text message saying they would attempt to call me again and if I didn't answer for a second time I would have to ring up for an appointment. All I wanted was my test results. I rang reception and the receptionist did get someone to ring me back. The person who rang me back was not the same one who did the test and their advice was entirely different. My main point here is that I think this practice consider their patients to be a nuisance. The patients are blamed everytime something goes wrong. I need time to answer my phone and 4 rings isn't long enough. I know we are literally just an NHS number to this practice but at least they could pretend to care a little bit about their patients. Please do not ask me to make a formal complaint because I have neither the time nor the inclination. Maybe you could discuss my comments at one of your meetings. Respect works both ways and as far as I can see there is little respect for the patients by some members of the 'clinical' staff and reception staff.