janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: civic-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: November 2022
Having been a patient with this practice for over 40 years, I  have always found the team of doctors and nurses always very helpful and have always been on the ball when I have consulted them with any medical issues that I have had and their referral of my case to be seen by a consultant had a good result by me having excellent medical treatment from both the surgery and at various hospitals to sort out my medical issues that I was having at the time.
So hopefully I’ll get a gold watch off them when I get my 50 years service in only 8 years to go ha h ha.
GP surgery review: civic-medical-centre
Title: I am lucky that this is my practice
Rating: 5 out of 5
Visited: August 2022
I just wanted to take time out to give praise where praise is due.
This GP practice, Civic medical centre has given a brilliant service to both me and family members throughout this pandemic. 
I keep seeing on the news and hearing from friends that they have been unable  to see anyone medical face to face at their GP. I tell them that I have had no experience of that at my surgery and how lucky I have been. The back door was even opened one night so they could check my daughters chest (, covid related. )  fitting her in at late notice. 
Unfortunately, I have had the need to see doctors and practice nurses several times over the past couple of years. I have found them on all occasions to be supportive and extremely thorough.
GP surgery review: civic-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: March 2022
I have received excellent care from various members of the team. Everyone has been efficient and professional as well as warm and caring. I even felt this throughout the pandemic. Thank you for being a great practice for my family over the last 25 years.
GP surgery review: civic-medical-centre
Title: Brilliant GP practice
Rating: 5 out of 5
Visited: March 2022
I recently saw the Practice Nurse for a hearing problem. Within 6 weeks I have been examined, had tests, seen by a consultant and referred for hearing aids. 
Efficient processes & amazing professional staff. I'm very lucky to be registered to such a great GP practice.
GP surgery review: civic-medical-centre
Title: Total Failure
Rating: 1 out of 5
Visited: March 2022
Thus practise has gone down hill. It's impossible to get an appointment, wait forever on the phone to then be told to use the e consult service which is impossible to use.

been to eye doctors who said I have a serious eye Condtion and need to see a doctor ASAP may be a stroke or brain anysrum and they would contact doctors for an emergency appointment only for the doctors. For today Becuase my partner had a previous hospital appointment for a hearing aid which can't be missed they then basically fobbed us off. Tried to get one for the following day saturday only to be told that's impossible. I said we would come down first thing in the morning when they opened to make one. Was told told that would most likely not be possible feel like becuase we couldn't make the first one due to a hearing aid fitting appointment that we have now been fobbed off. now we don't know we're we stand. 

We are now changing the doctors sick of civic centre. Can't blame reception only the practise manager becuase of all the budget cuts she made which has turned this once great doctors practise into an utter failure and complete shambles of an institution that meant to care about people has now become more about money. It's all greed
GP surgery review: eastham-group-practice
Title: Poor reception practice were are all the doctors gone
Rating: 1 out of 5
Visited: January 2024
My wife rang yesterday eve re my daughter serious back problems to see a doctor was told should have rang earlier before 5 she was not that bad then to ring.then she said couldn't do anything as closing in 29 min you couldn't make this up.its not a shop.a garage God sake it's a doctor's I think
GP surgery review: eastham-group-practice
Title: Appalling Practice. Unable to get an appointment
Rating: 1 out of 5
Visited: November 2023
I have tried twice over the past 5 months to get an appointment for two different complaints. I tried calling and online. When I called I was told I couldn’t make an advance appointment, I had to call at 8am. I was away from home at the time so couldn’t attend a same day appointment. Today I managed to speak to a receptionist after being in a queue for 35 minutes and was told I couldn’t make an appointment - I’d have to use the online system. When I tried at 10:45am, it was already closed due to too many appointments. What do I have to do to get to see someone at this abysmal practice?
GP surgery review: eastham-group-practice
Title: Great Staff & Care
Rating: 4 out of 5
Visited: June 2023
After several recent appointments for myself and my new baby, I'd be quick to recommend Eastham Group Practice. The GPs, nurse practitioners and reception staff that I have dealt with have all been friendly and helpful. I feel that myself and my child have had a really high level of care at this practice and I trust in these professionals going forward. It's often quite difficult getting through on the phone at 8am but that is my only qualm and you can often use the online service too which is a helpful alternative for some types of issue!
GP surgery review: eastham-group-practice
Title: Doctors good but appointment system failing
Rating: 3 out of 5
Visited: April 2023
The doctors are good, the difficulty seems to arise in getting through the appointment system. The telephone system often seems to be broken, with faults in the looped messages, many times when you phone the message says "the queue is full please phone back later", this can be at 8am or in fact any time in the day.
I have often been on hold for 45 minutes plus and many people now seem to have resorted to queuing outside at 8am to get an appointment.
It is pleasing that you are now able to see someone face to face if you request to and the doctors I have seen have been thorough but the appointment system just isn't working.
GP surgery review: eastham-group-practice
Title: Caring, knowledgeable staff
Rating: 5 out of 5
Visited: February 2023
I did an e-consult which was very easy and subsequently had a face to face appointment within a week. GP listened to me and gave the advice and reassurance I needed. Excellent consultation. Friendly staff who work really hard
GP surgery review: eastham-group-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: January 2023
I contacted the practice needing help and support for my elderly parents. The reception staff were kind and helpful, they told me about the variety of different services that were available to me. I was booked in to see one of the wellbeing practitioners who provided me with social support for my parents and carers support for me. I was unwell during my visit and the staff kindly make sure I was assessed before I left. The GP and ANP were thorough, understanding and gave me a lot of time. I'm very grateful for their service.
GP surgery review: orchard-surgery
Title: Not caring for older people
Rating: 3 out of 5
Visited: March 2022
Had voice appointment with GP about pain management.  5 hours late when contacted. Didn't know what the problem was despite surgery contacting me to arrange appointment.  When contacted he seemed remote and spoke on speakerphone, apparently wandering around his room, making it difficult to hear him. Discussed new prescription, then had to consult pharmacist. Said he would come back to me, which he didn't.
GP surgery review: spital-surgery
Title: Decreasing quality
Rating: 2 out of 5
Visited: September 2022
This GP service was excellent when we joined the practice in 2013. Since Covid, this practice has resorted to complicated measures to ensure it is nigh on impossible to see a GP within 1 - 2 weeks. Mostly only telephonic appointments are offered, that too after filling in a complicated Patient Access form. I have had to seek direct hospital intervention  on a number of occasions. Urgent prescription requests are not processed within 24 hours. It needs multiple phone calls to chase this up. This situation needs significant improvement.
GP surgery review: spital-surgery
Title: Good service
Rating: 5 out of 5
Visited: May 2022
Have been at this practice since we moved here 8 years ago.  Phone answered quickly and doctors ring back.
I submitted an econsult at 4.30 pm and doctor messaged me at 10.00 next day to see me later in the day.  Reassured and know the way forward.
GP surgery review: spital-surgery
Title: Not what it was
Rating: 2 out of 5
Visited: February 2022
I joined spitle surgery when it was first set up some 30-35  years ago. And I’ve been a patient ever since, I’ve moved house three times in that period of time and each time I have asked the doctors if they want me to move and I have been told no no we know your medical history and we will take care of you. Recently I had a letter asking me to leave because I was outside their territory by quarter of a mile, I rang the surgery and asked a Doctor Who wrote the letter to ring me I never got a call, I had an occasion to go for a breath  test with another doctor and was taken to the car park at the rear of the surgery to perform this test. And recently I phoned to ask for some information about the medication, I was told by the receptionist that she was not qualified to give me that information so I asked for a Dr Call to be told no he won’t call you contact your pharmacy, this I did I was told by the pharmacy to contact my GP I still have never received a call regarding that request. Without any shadow of doubt the surgery has certainly gone downhill over the years, and I would not recommend them to anybody who is thinking of joining.
GP surgery review: greasby-group-practice
Title: Inefficient
Rating: 1 out of 5
Visited: September 2022
In September 2022 I took my child to Greasby Group Practice for a pre-booked appointment. 

Despite arriving early, it was disappointing to have experienced a delay of over 45 minutes. 

Whilst not entirely unsurprising, an apology or even an acknowledgement would have been appreciated. 

Sitting in the reception area, what struck me was how inefficient the administrative process was. 

Patients were made to queue and wait for the receptionist(s), who would periodically appear from a room at the back, seemingly with little sense of urgency.  

A patient presented at the reception area to make a follow up booking, only to be told to phone back tomorrow. Such disregard for the customer experience wouldn't be tolerated in any business environment.

Greasby Group Practice needs to place greater emphasis on the value of time else the patients will lose their patience!
GP surgery review: greasby-group-practice
Title: Poor service
Rating: 1 out of 5
Visited: August 2022
I never leave a review, but felt I had too, on the brink of leaving this practice, I have made numerous requests for follow up / phone calls etc, nothing .... if try to ring on hold for up to an hour, was asked to return for repeat bloods, no explanation, no follow up, asked for maintenence dose of a certain medication, was told they had left several messages regarding this ..... nothing progressed, was told the person didn't work this day or that day, on the whole poor service, never seem to have a problem resolved sick of ringing to ask, given up to be honest.  Will look into moving doctors as find dealing  this practice beyond frustrating.
GP surgery review: greasby-group-practice
Title: Good Practice
Rating: 4 out of 5
Visited: July 2022
I’ve been registered at Greasby Group Practice for the past 6 years. I’ve always found the reception staff to be efficient and polite. We haven’t needed regular care for long term conditions but have always been given emergency appointments when needed for us and our children. I’ve contacted the surgery when worried about my toddler and had an apt with a GP within the hour!
GP surgery review: heswall-&-pensby-group-practice
Title: Fabulous GP
Rating: 5 out of 5
Visited: January 2024
I completed a patchs for my daughter and we were seen the same day.
We saw a GP i had never had an appointment with before but she was brilliant! She listened to the problem and was quick in sorting out the problem for us. She tried ringing different departments to get us where we needed to be. It did result in us attending Alder Hey but the GP did everything she could to make it as fast and easy as possible for us. She was so caring and understanding which really put my mind at ease having had two A&E attendances and not getting very far.
Thank you for such great care towards my daughter.
GP surgery review: heswall-&-pensby-group-practice
Title: really helpul and friendly practice
Rating: 5 out of 5
Visited: November 2023
this practice is what a medical practice should be.
excellent staff, from receptionists to nurses to doctors, you can speak to them on the phone if you need to and always sort thing out.
GP surgery review: heswall-&-pensby-group-practice
Title: Quick response
Rating: 4 out of 5
Visited: October 2023
Following completion of patch’s I was being seen in the surgery by a doctor within 2 hours .This was exceptional service.
GP surgery review: heswall-&-pensby-group-practice
Title: A very productive and courteous appointment
Rating: 5 out of 5
Visited: September 2023
Your Review:  I spent about 20 minutes with one of the practice doctors and would just like to say how very pleased I was with the sympathetic and logical way in which my questions were addressed. This is at a time when some medical staff in England are criticised for not being more available to patients. In my case nothing but praise for the unhurried way I was treated. Well done and thanks.
GP surgery review: heswall-&-pensby-group-practice
Title: Can not fault the service
Rating: 5 out of 5
Visited: July 2023
Even at times when things a busy. I totally understand the surgery does everything to reduce the waiting time for appointments and to ensure the patient is ok
GP surgery review: heswall-&-pensby-group-practice
Title: Awful Practice
Rating: 1 out of 5
Visited: June 2023
Due to previous mention from friends and family around the poor management of the practice, decided to go private. But, needed some forms needed filling in and the reception staff were awfully rude with poor attitude. Despite, needing urgent care, I at one point was refused by the reception staff that they would deal with the issue. I have rarely used this practice if ever but the time I needed them I have never known a worse GP
GP surgery review: heswall-&-pensby-group-practice
Title: Poor practice
Rating: 1 out of 5
Visited: June 2023
As patients we are led to believe that filling in an econsult will result in us being seen by the most appropriate person for the problem. This was not my experience today. The doctor we saw was totally unsuitable and had no idea how to resolve the problem. This was a total waste of my time and his.
GP surgery review: heswall-&-pensby-group-practice
Title: Quick Patch
Rating: 4 out of 5
Visited: May 2023
In the past month I have had occasion to use the "Patches"service on no fewer than three occasions and I have to congratulate hpgp on this very efficient operation. On each application I have been seen within twenty four hours, on the last request I completed the form at 11 am and was seen at 4pm the same day.What a difference from the previous never ending form filling that went before . Congratulations hpgp.
GP surgery review: heswall-&-pensby-group-practice
Title: Well cared for patient
Rating: 5 out of 5
Visited: May 2023
As usual the response to my patches request was promptly dealt with. I was given an appointment within a few days and was treated with care and professionalism. The practice is friendly and efficient.
GP surgery review: heswall-&-pensby-group-practice
Title: Poor service
Rating: 1 out of 5
Visited: March 2023
I attended the practice and my appointment was 20 minutes late.

The disinterested doctor offered no apology or acknowledgement of the delay.

After spending time filling in information on line, it was clear the doctor had not read it as I had to repeat everything again.

Doctor also did not pay attention to what I said and I had to correct them several times as she described what I said incorrectly.

Doctor had me in and out within 5 minutes and I felt did not take my concerns seriously.

A very poor experience - I don’t go to the doctors much so felt that when I do have a problem I would like to be listened to and shown some empathy.
GP surgery review: marine-lake-medical-practice
Title: Fabulous Practice
Rating: 5 out of 5
Visited: October 2023
Your Review:  Having moved into the area exactly a year ago and between my wife and myself we have had to use the ora twice a number of times I can't give it enough praise. I can assure you that the medical practice we previously attended could learn from Marine Lake and the horrid stories I could relate to you of my sisters surgery in Northern Ireland would make you realise how fortunate we are.
The triage system they run is exemplary and I can't understand why it is not adopted nationwide.
Every person we have had dealings with within the practice has been helpful and polite.
Today I had a consultation with an GP after using the Triage system this morning. She addressed the issue I had approached the practice about and actually identified another issue by being caring and professional.
Sometimes we take for granted what we have on our doorstep and don't realise what it's like elsewhere. I can assure you the grass is not greener and I am delighted with Marine Lake Practice.
Thank you for all that you have done for us over the last 12 months.
GP surgery review: marine-lake-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
I have been diagnosed with a long term health condition this year.  I have submitted numerous econsults which have all been acted on within 24 hours,  most recently this week.  All staff have been efficient, caring and proactive in managing and treating my condition.  On more than one occasion I have submitted an econsult,  seen a gp and received medication within 3 hours.  I have had follow up appointments arranged by the gp without me having to ask.  Other than this particular medical condition the practice has been excellent,  appointments being given in reasonable timeframes for non urgent matters and I  have been offered other things such as a well woman check.  I have had occasion to call the practice,  and it can take some time to get through,  but the call is always answered and I have found the reception staff helpful. 
I cannot fault the care I have received over the last few months.
GP surgery review: marine-lake-medical-practice
Title: If Fawlty Towers was a GP practice, this is it!
Rating: 1 out of 5
Visited: August 2023
Absolutely terrible GP practice. These simply hate patients. Unable to get anyone on the phone. The telephone options menu incomprehensible. Never timely follow up. They never respond. Basic tasks taking 2 weeks minimum. Everyone hoped that in their new building service would also improve. That does not happen to be the case. If anything it got worse. Can't even email them any more, everything needs an eConsult which is drastically time consuming when it comes to non-medical requests. These have to shape up drastically. Patients are seen as an inconvenience for most of the staff and it is clear that the practice/operations manager is clueless on how to improve services.
GP surgery review: marine-lake-medical-practice
Title: Good experience
Rating: 5 out of 5
Visited: August 2023
Admittedly had to wait just over 2 weeks to see the doctor but it wasn’t urgent.  Staff pleasant on arrival and good appointment with the GP who was understanding and supportive.   It’s not perfect there I agree but every practice is struggling and I think some moans are unjustified.
GP surgery review: marine-lake-medical-practice
Title: No response to e-consult
Rating: 2 out of 5
Visited: April 2023
Cannot make an appointment except via e-consult. Put a request into e-consult which they say they will respond to within 24 hours. If no response is received you should contact them via a link on the confirmation email online. I have had no response and sent the reminder but still nothing. Tried to ring them but the recorded message stated an answer could take up to 50 minutes. The admin is a disincentive to you being able to consult a doctor and is acting as a barrier to being able to access GP services.
GP surgery review: marine-lake-medical-practice
Title: Appalling Admin
Rating: 1 out of 5
Visited: April 2023
They clearly do not want to be contacted 
35 minutes on the phone then hung up (after being told that I was number one in the call queue) e consult is a simple way of discouraging patients 
Very disappointed
GP surgery review: marine-lake-medical-practice
Title: Very disappointing service
Rating: 2 out of 5
Visited: January 2023
I find the combination of long wait times when calling the surgery , no replies to econsults for basic admin information , no replies to emails and now an issue when trying to order prescriptions via the highlighted email service extremely disappointing and frustrating , When will I as a tax payer see some improvement ???
GP surgery review: marine-lake-medical-practice
Title: Underrated Practice
Rating: 5 out of 5
Visited: January 2023
I am a frequently flyer, complex cancer patient. They do so much for me...bending over backwards, just to make my days easier. 

I see them trying so hard with their patients, and in return, spoken to so poorly...some people need to take a good hard look in the mirror at themselves.

Marine Lake Medical Practice has helped me live. Not just saved my life, but given me the tools to cope with my worries and struggles. My treatment plan gives me quality of life and I'm so much better for being their patient.

Thank you guys, I really appreciate you being in this community x x
GP surgery review: marine-lake-medical-practice
Title: Poor service
Rating: 1 out of 5
Visited: November 2022
Surgery has had my test results for 10 days- used E consult twice - no response other than automated reply. Tried phoning- person I spoke to hadn’t a clue- refused to make an appointment with my GP.  I need medication for my condition and still no-one has contacted me.
GP surgery review: marine-lake-medical-practice
Title: Useless e-consult
Rating: 3 out of 5
Visited: November 2022
The e-consult system used by marine lake is worse than useless. It is hidden in the 'appointments' section, so impossible to find without guidance and, when it is used, it seems to serve no useful function. The entry point is by disease name, rather than symptom or body part, which means the patient needs to know what is wrong with them before starting. e.g., there is no entry for 'chest pain' so one has to go in via 'coughing', 'cold or flu', or 'breathing problems'.
In the case of my e-consult session this morning, I ended up filling in a questionnaire detailing the issues I was experiencing and what I wanted/expected and, at the end received a message that e-consult could not help. 
I had to close e-consult.
I was informed that I should seek medical advice by phoning the surgery.
The information I had entered was discarded.
The surgery would not be informed and would not contact me.
I then telephoned the surgery and had to repeat this information to a human who, presumably, had to record the same information again and arrange for a doctor to contact me. This process was quick and efficient, so I am happy with the human response at this level.

I would expect a modern computer system in this area to perform at least an initial classification by symptom, to capture all information supplied, to identify urgent problems and provide this to whoever does the triage.

Could do (much) better.