janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: princeway-surgeries
Title: Thank you!
Rating: 5 out of 5
Visited: April 2023
Just wanted to say thank you to the staff at the health centre for running such a good service!

My 7 month old has been poorly since Thursday and I took him to the ooh GP at the countess who was very dismissive and didn’t do a through assessment.

Today I called the practice at 8 (lady answering the phone was lovely) and got an appointment with a doctor at 9:15- a full assessment and listened to my concerns.

Made me appreciate how lucky we are with our GP service; and it is recognised within the local ‘mummy’ community, but maybe not always communicated.
GP surgery review: princeway-surgeries
Title: Appointment queues.
Rating: 1 out of 5
Visited: February 2023
Call to book a routine appointment, hit 45 people queue at 8.03 am, still no call back by 11.25 am.
This is a regular thing and it's out of hand. If you cannot meet demand, don't take on the patients. This has been happening for years and gradually getting worse.
GP surgery review: princeway-surgeries
Title: Worst practice - Avoid at all costs
Rating: 1 out of 5
Visited: February 2023
Takes forever to get an appointment. Staff don't know what it going on. Had to wait in reception for 45 minutes to have a piece of paper brought down from the Dr.

Reception staff are absolutely disgraceful. Extremely rude and speak to you like dirt. They either need retraining in service etiquette or the practice needs a new reception team.
GP surgery review: princeway-surgeries
Title: Terrible servicce
Rating: 1 out of 5
Visited: December 2022
My elderly mother is registered at this practice.  She consistently gets fobbed off by staff answering the telephone,  they make clinical judgements on her health which is not acceptable.  The latest incident today , she has a bad chest , no appointments left, can have appointment tomorrow or ring 111 . This is after explaining she was too unwell to attend the surgery.  Surely a clinician should be making the decision for her to wait until the next day.
GP surgery review: brookvale-practice
Title: Fantastic Pracice
Rating: 5 out of 5
Visited: January 2024
This practice is head and shoulders over and above any other practice I have been with. They are so friendly,  yet professional, nothing is too much trouble for any of them
GP surgery review: brookvale-practice
Title: Medication reviews
Rating: 3 out of 5
Visited: December 2023
On applying for a repeat prescription I received a text informing me that if I did not instigate a meds review my medication would be reduced, which it has, to 4 weeks supply instead of 12 weeks. It has never been my responsibility to initiate a meds review, I have always had a letter asking me to make an appointment and have bloods and urine tested. I view myself as a model patient who has never missed a meds review which is always with the practice nurse nor do I attend the surgery for an appointment unless absolutely necessary. I am confused as to why my supply of meds has been reduced. I requested an appointment immediately after receiving the text but was told none were available. The practice is creating a catch 22 situation whereby yours meds are reduced but you are unable to make an appointment for a meds review.This situation causes needless stress and is quite frankly abysmal. I have been attending meds reviews regularly for years without any problems therefore I need an explanation as to why these changes have occurred. After insisting on having an appointment with the practice nurse I finally have one on the 12 December which was no mean feat let me tell you !! This should not be the case, it’s akin to going into battle. I have more to do than chase for meds review appointments and don’t see why my meds are reduced when I attend all reviews,I feel as though I am being penalised for nothing

Stephen James Reid
GP surgery review: brookvale-practice
Title: Flu clinic
Rating: 5 out of 5
Visited: October 2023
I would like to thank all involved with last Saturday flu clinic at Brookvale. It was a well run slick clinic also offering the latest covid jabs as well !! Meet with smiles even if they had to work on a Saturday!! Well done!!
GP surgery review: brookvale-practice
Title: Awful service
Rating: 1 out of 5
Visited: August 2023
I have waited for a prescription for two weeks and have now ran out. The receptionist was very rude to me and spoke like a robot , repeating the same phrase again and again , through no fault of my own my prescription wasn’t down twice and the receptionist still kept saying ‘it’ll be 72 hours as it’s not an urgent medication’ , no empathy, no promise to try and get it sooner, no care basically and then very very rude
GP surgery review: brookvale-practice
Title: Amazing practice
Rating: 5 out of 5
Visited: May 2023
I have been a patient with this practice for over 40 years, 
I can’t make a single negative comment about the staff or the doctors, I have always been able to either get an appointment or good advice when either myself for my family have needed it.
Keep up the great work, especially in these difficult times.
GP surgery review: brookvale-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: October 2022
Since moving to Runcorn i have been at Brookvale for 3 years. 
Over this time and even more so recently i have had a lot of visits to the Drs. 
 When i didnt need to be seen i received a phone call. 
My health concerns have been listened too empathetically & patiently. 
I feel the Drs have always been willing to investigate- asking me questions, getting tests done, trying a prescription or a referral for some other kind of help. 
The Nurses that i had appointments with are kind & commpassionate.
The Receptionists are friendly & helpful when i have phoned or popped in.  
All the staff in this practice are great & work really hard giving their best. 
i appreciate having their support for myself and my family. Thank you
GP surgery review: brookvale-practice
Title: Fantastic Practice
Rating: 5 out of 5
Visited: October 2022
Myself and family have been with the practice for close to 7 years.  During that time I have nothing but praise for the team there.  They are always very accommodating and receptive to the needs of patients.
GP surgery review: brookvale-practice
Title: Great Doctors
Rating: 5 out of 5
Visited: April 2022
I have been a patient with Brookvale practise for about 42 years and have always been looked after amazingly. best doctors surgery around.
GP surgery review: brookvale-practice
Title: unprofessional
Rating: 2 out of 5
Visited: April 2022
again another useless correspondence with the receptionists,   nurse rang 2 days ago i was driving , call was answered by my passenger, they asked me to ring the doctors, left no name . so i rang the doctors 34 times through out the day engaged, call number 35 i got through to wait 10 mins on hold as number 1 in the que.  when speaking to her she said it was just a call regarding my statin use or lack of it 2 weeks previous, so that return call took 12 days and on a private number. ive have now requested a call back as there must be more to it, i want to talk to a medically trained employee not a receptionist who only asked my date of birth , it could have been any body who knows me. il get the excuse covid restrictions , lack of staff, but not poor management .
GP surgery review: brookvale-practice
Title: Great service
Rating: 5 out of 5
Visited: January 2022
I can't understand why people moan and complain about Hallwood health services because even in these difficult times due to covid the staff still goes above and beyond to help you and get the help and services you require the staff and receptionist's are very caring helpful and very patient and understanding I've never experienced anything but kindness and help from this practice I would even say that Hallwood health center Brookvale practice is the best practice in Halton top class service with top class doctors nurses and receptionist's well done Brookvale 👏👏👏 keep up the good work 👍👍👍
GP surgery review: castlefields-health-centre
Title: Another rushed appointment
Rating: 1 out of 5
Visited: November 2023
Had to go to doctors a couple of times in last couple of months but could only see a paramedic and 2nd time a nurse, after being told I would see a doctor. Don't  really like going but had a few things I wanted checking. My appointment was rushed and only managed to speak about my main issue before being pointed to the door. Waiting room had only 2 people in, left more worried than what I was before I went. Was given a fit note saying needed physio but no mention on it of seeing a specialist appointment would be made. Just puts you off going, wonder if that's why they do it?
GP surgery review: castlefields-health-centre
Title: Great experience, very respectful.
Rating: 5 out of 5
Visited: October 2023
My whole experience was a pleasant surprise from start to finish. Firstly, it was very easy to contact the surgery, my call was answered very quickly, and after a few short exploratory questions, I was not expecting what happened next, which was to be offered an appointment to see a GP the same day! Given all that has been published in the press of late about GP availability, this was a very pleasant surprise and a great start.

The reception team member I spoke to over the telephone about my appointment, was very respectful, polite, discrete and reassuring, and was very much in tune with my needs. 

When I arrived at the Health Centre, that continued. The same reception team, if not the same team member was very welcoming, friendly, polite and efficient. They went out of their way to make the check in experience very easy indeed. I should also mention at this point, that there was ample parking right outside the health centre, and that meant for a stress free experience for me, and that I was on time for my appointment.

And speaking of being on time, I arrived 5 mins before my appointment time, and pretty much straight after I sat down in what was a very clean, well maintained, calming and informative waiting area (there was lots of useful information and advice on show), I was called by a GP for my appointment, right on time.

The GP that I saw, as with all team members that I'd interacted with beforehand, was very reassuring, understanding and genuinely interested in me. They really did go out of my way to put me at ease. They were clearly listening to what I was saying, and very interested in helping me, and I think that assisted with the understanding of the root cause of the symptoms and the next steps. The GP did a great job of asking probing questions in support of this, and  also in explaining and checking my understanding throughout. I was asked several times if I was comfortable with treatment and next steps, which was once again, very reassuring. 

After my appointment had ended, and it did not feel rushed at all, booking a follow up appointment, was so simple. The very helpful reception team member worked around my needs, and booked me an appointment for three working days time, and when I returned, the whole of my brilliant experience was repeated all over again, so this was no one off.

All in all, every single member of the team went out of their way to make it as pleasant an experience as possible. Thanks very much.
GP surgery review: castlefields-health-centre
Title: Phone lines
Rating: 2 out of 5
Visited: April 2023
94 times i have tried to get through to drs on behalf of my elderly father. Finally get into a call queue in position 5. 10 minutes later position 4…then 10 minutes later back to position 5!!!
What an absolute joke. Sort out your management as this service is awful.
GP surgery review: castlefields-health-centre
Title: Should be ashamed of themselves.
Rating: 1 out of 5
Visited: March 2023
I recently had a worrying health issue and called 111 to get some advice.  They advised me that I most likely had shingles, and that I would need an urgent GP examination and vaccination.  They told me to ring my GP surgery immediately for treatment.  This advice was given late in the evening so I decided to call the practice the following morning.

I called them at 8am the following morning.... after ~50 attempts I finally made it in to the queue at position 5.  Over the next ~60 minutes I went through positions 4, 3, 2, 4, 5, 4, 3, 5, 4, 5, 4 and then back to 5.

I gave up and drove to the GP surgery instead, to see if I could get an emergency appointment,  but all I got was "you'll have to ring at 8:00am tomorrow now, there's nothing else we can do for you today".

I never did get treatment for what turned out to be a nasty, and extremely painful, case of shingles which is still causing me neuralgia related problems still, 3 months later.

I've also been waiting for several months for a phone call from my GP following a series a heart scans and an ECG test but, unsurprisingly, I have never heard anything back relating to that either.  Undoubtedly their excuse will be that the test didn't show anything so they didn't bother calling,  ignoring my symptoms and leaving me still suffering significant, and quite scary, heart palpitation issues.

As the title to this review says,  the staff at this practice should be ashamed of themselves,  they're all quite happy to take taxpayer's money, but obviously feel no obligation to provide the service this money pays them to provide.
GP surgery review: castlefields-health-centre
Title: No Problems
Rating: 5 out of 5
Visited: October 2022
I have noproblems with my practice.I am treated with respect by everyone each time I need them. Despite Covid I will praise the service all the staff from the Doctors down.
Thank You.
GP surgery review: castlefields-health-centre
Title: Excellent 5*Practice
Rating: 5 out of 5
Visited: October 2022
This time and invariably, when I contact the Health Centre, I know the receptionist will be pleasant and helpful, that I can get a telephone consultation with a doctor and a face to face appointment, when necessary, on the same day.
The doctors have always listened, been proactive in seeking to interpret symptoms and given quality care to resolve problems.
Castlefields Health Centre in Runcorn is an efficiently run and patient friendly surgery which I have no hesitation in recommending to others and I count myself lucky to be one of its patients.
GP surgery review: castlefields-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
I received a same day appointment at Castlefields Health Centre and have always received good service from from all of the employees. The staff are always pleasant and efficient, a pleasure to deal with.
GP surgery review: castlefields-health-centre
Title: Excellent
Rating: 5 out of 5
Visited: February 2022
I had an Appointment For Chiropody Today at N.H.S. 
 Castlefields, Village Square,   Runcorn. I have to say that I am Pleased with The Result of my Treatment. The Chiropodist did an Excellent Job. Many Thanks to The Chiropodist.
GP surgery review: grove-house-practice
Title: Badly run practice with rude incompetent staff
Rating: 1 out of 5
Visited: October 2023
Badly run Health practice which is lacking in any patient centred care, reception staff need training on how to deal with people they are rude and unhelpful, it's a great example of how badly the NHS is being managed and why the NHS is failing.  Avoid.
GP surgery review: grove-house-practice
Title: Dissatisfied
Rating: 2 out of 5
Visited: October 2023
I tried to make an appointment with my Dr today because I have a stomach complaint, was sent a text with an appointment at 08.15 am but with a nurse not a Dr. I rang up to say appointment was to early and I couldn't get there at that time, and I wanted to see a Dr not a nurse. I was then given another appointment but 15 minutes later yet again with a nurse, I said I wanted to see a Dr not a nurse. I was then given a Gp extra appointment for 19.15 pm at the end of the month, I am 84 years of age never ever have a medication review or a even an appointment to see how I am doing. I find that Grove House surgery is very poor. What are the Dr's doing at Grove House? Very poor service.
GP surgery review: grove-house-practice
Title: A good move
Rating: 5 out of 5
Visited: October 2023
Both myself and my husband have had to change GPs, due to postcode area, even though we are in Sutton Park and closer to Frodsham.

At first, after 25 years, we were devastated, but in reflection it’s been for the best. We cannot praise the Reception ladies enough. They give everyone a warm welcome, not just on the phones, but also when you arrive at the desk.

It can’t be an easy job, you’re doing your best to fit In requested appointments, listen patiently and do your best to help.
GP surgery review: grove-house-practice
Title: Fabulous Practice
Rating: 5 out of 5
Visited: August 2023
Thank you to Grove House Care Navigators. I completed a patchs form this morning and during the course of today I have spoken to two Navigators. Both young ladies were very kind, understanding and most helpful. 
 
Today was my first time using patchs - I have used E Consult in the past. I found patchs very easy to complete and it was reviewed by a GP today - I now have medication to ease my pain!! I am aware that Doctor's surgeries can be extremely busy but I have not encountered any difficulties with Grove House Practice. I will use Patchs, but also feel confident enough to ring the surgery if I have any urgent concerns.  

In my opinion, Grove House Care Navigators do an excellent job.
GP surgery review: grove-house-practice
Title: Worst Practice ever. Rude, unhelpful, zero compassion
Rating: 1 out of 5
Visited: March 2023
You cannot get an appointment via phone or e-consult. E-consult opens at 8 and is closed by 9! Rang them to address this issue to be spoken to rudely. If you have mental health issues well don't expect any help. I was answering "yes" to suicidal and still didn't get a face to face. Prozac prescribed without even seeing me which made things worse. Tried to access services again on unrelated matter for my child - still useless. Recently they have lost prescription requests and I have even been told by the pharmacy that Tower is slightly better. This place needs an independent inspection and shutting down.
GP surgery review: grove-house-practice
Title: Worst Practice Ever!!!!
Rating: 1 out of 5
Visited: March 2023
- Rude staff who constantly gives attitude and puts the phone down.
- You fill out an e consultation form at 8am and be waiting weeks for them to tell you they have never received one (this has happened three times now)
- Constantly begging for help regarding mental health and they just ignore you.
- Ask for a repeat prescription and they put the phone down.
- Book you in for an emergency appointment but have you sat in the waiting room for 2 hours for them to not have booked you in.
- Asking for treatment/medicines and/or referrals due to other problems and getting asked do you think it's necessary? Yes, I need my medicine and I want to be looked at! 
Soooo rude! The practice has gone downhill over the past 3 years! Awful staff, very rude and snotty! How they speak to you is absolutely disgusting! The how Grove House Pracrice neglects their patients is absolutely disgusting! 
All this has been happening for the past 2-3 years! Nothing but neglect!
Needs shutting down!!!!
GP surgery review: grove-house-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: December 2022
I completed a GP web at 8am this morning. Within 30 minutes I was contacted by a very kind and caring Gp. I collected my prescription by 9.30am. Overall a very efficient service. 
Thank you Grove House.
GP surgery review: grove-house-practice
Title: Fast, efficient and effective
Rating: 5 out of 5
Visited: December 2022
After a few weeks of increasing hip pain I filled in an e-Consult form at 8:30 on Wednesday before Christmas, expecting to be contacted sometime in the New Year probably. At 9:30 I got a call from the practice inviting me to see the doctor at 10:20. After taking my history and examining me to rule out sciatica and inguinal hernia he diagnosed arthritis with a number of possible causes, and made an appointment for an X-ray at the local hospital. He also prescribed painkillers for the short term. I drove to the hospital where I was on the list already, and had the X-ray within 20 minutes. All done within 3 hours of my initial on-line submission. Depending on what the X-rays show I will have further discussions on treatment - in the meantime the prescription for painkillers has already been sent to my preferred chemists.
This is not a tale of high drama, my life was not in danger, but it was handled with speed and efficiency. Everyone I met (two receptionists, doctor, radiologists) was friendly and helpful. Everything was joined up. It all went much quicker than I could possibly have expected. I am sure most of the comments that you get are complaints, so I wanted to record my happiness with the service I received.
GP surgery review: grove-house-practice
Title: A surgery is only as good as the GP's.  5* Dr O
Rating: 5 out of 5
Visited: October 2022
At 64 I have rarely attended the Doctor's, but increasingly and for occasional common sense checks I have recently.  The Doctor I had twice now is exceptional, in all my years I cant remember someone who is as authentically interested and listened.  In all, my Grove House visits have been great, reception was friendly and helpful, the bloods lady was good at her job and the GP was attentive and expert.  Both at the visits and in following up with a call to say all was OK.  Now they are busy, and I know some GP's dont call if there is no problem, only if there is.  But the issue with that is we patients dont know if there is no issue or the GP just forgot to call.  The call to say all is well was the best call I had all year!  Especially given my friend in Worcester recently died of Cancer in just 3 months.  So my thanks to Grove House and this GP in particular.  Thank you!
GP surgery review: grove-house-practice
Title: Fantastic Practice
Rating: 5 out of 5
Visited: April 2022
I have attended the Practice now for many years, I have always found the service they offer to be excellent and of a hig standard.
GP surgery review: murdishaw
Title: Struggle to get any type of appointment
Rating: 2 out of 5
Visited: December 2023
I only needed a telephone consult but they cannot book in advance and you are told to call at 8am but every time I try I cannot get through so it appears the only way I can see them is by getting there at 8am..I explained this to the receptionist. I had strong pain and could not walk due to it.  I don't have walking aids. I was alone and couldn't travel but zero exceptions were made for a future telephone consult so that I could get painkillers. I am now using expired ones rather than going without. Very poor system when someone is left in pain with receptionist repeatedly telling them to go to urgent care when they already have a diagnosis and have no means of getting there.
GP surgery review: murdishaw
Title: Excellent GP
Rating: 5 out of 5
Visited: September 2023
Seen this new GP partner few times for my children.He îs very caring and friendly. He îs very professional. 
I am very satisfied with care provided by this practice.
GP surgery review: murdishaw
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Lovely lady on reception always a joy, and the nurse I saw today is amazing, she always goes above and beyond, murdishaw health centre really is the best doctors surgery in runcorn