janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: shay-lane-medical-centre-(kelman)
Title: Disappointingly gone down hill
Rating: 2 out of 5
Visited: March 2023
The practice has recently changed the way it is operated. No longer an online system, no triage system in place. Instead call at 8.30am for same day appointment if needed. Great if that system worked.
 It is luck of the drawer who gets in the telephone queue first. Regardless of your need, if your a child, elderly, infection etc there are no appointments left if you were not quick enough to get a quicker position in the queue, you are told to use NHS 111, Trafford Walk in or call back tomorrow. 3 days continuous calling for a 5 year old with a raging ear infection to keep being told no more appointments left. There seems to be no prioritisation of clinical need in the system. Just luck of your place in the telephone queue. Ring NHS 111 who divert you back to your practice during working hours, rightly so. Trafford Walk in centre is a long way away for many of us leaving just A&E which just isn't appropriate care for the vast cases. 
Your reception staff do a great job and are just following protocols however these protocols are not working for patients. A clinician should be informed if a child is requesting an appointment, or an adult for various "urgent" matters not just turned away to source other sources. Which by the way most of us have already used other services, ie pharmacy before coming to the practice as a last point of call. 
Disappointing to see the system in a mess like this.
GP surgery review: shay-lane-medical-centre-(kelman)
Title: Thank you!
Rating: 4 out of 5
Visited: March 2023
I’ve just had a follow up appointment. The doctor was highly professional, thorough and actually listened to me! He arranged appropriate investigations and fed back the results in a timely fashion as well as being most reassuring in his nature. Thank you!
GP surgery review: shay-lane-medical-centre-(kelman)
Title: Great Practice
Rating: 5 out of 5
Visited: February 2023
I am more than happy with the way I am treated by the Receptionists .The Nursing staff are also very helpful . The Doctors are very understanding and never make you feel you are wasting there time.
GP surgery review: shay-lane-medical-centre-(kelman)
Title: Prompt review and very helpful doctors and staff
Rating: 4 out of 5
Visited: December 2022
GP kindly saw my kids at short notice and was great with them. Very conscientious GP. I have found GP to be very accessible. 
Practice nurse also very friendly and knowledgeable.
GP surgery review: st-johns-medical-centre
Title: Inaccessible
Rating: 1 out of 5
Visited: May 2023
It is incredibly difficult to book an appointment : the system has no flexibility or options besides phoning on the day : You have a greater chance of winning the lottery .Sadly I have no other option than to leave
GP surgery review: st-johns-medical-centre
Title: Very efficient service
Rating: 5 out of 5
Visited: May 2023
Having had to deal with other GP practices on behalf of my parents, I have to say how absolutely brilliant St John's are in comparison. I've recently had an issue and the team (GP, nurses & pharmacist) all dealt with my swiftly and efficiently - a fabulous service.
GP surgery review: st-johns-medical-centre
Title: Medically very good. but administratively a shambles
Rating: 1 out of 5
Visited: January 2023
The facility of Ask My GP available for only 20mins each day @ 08:00am is ludicrous. The Receptionists have proved to be very unhelpful and definitely do not represent the excellent quality of the medical staff. The inability to ask for an appointment on a specific date means that its most difficult for the patient to arrange transport to see the Doctor. And the information provided as to whether one has to contact another hospital or phone numbers are out of date and lead to confusion. As an administrator having an appointment system that patients can be offered a date in advance (eg. a week in advance on a certain date would be helpful to the GP & also to the Administrator each morning to know what is available). The Covid & Flu clinics were well organised and ran well but daily medical appointments are a shambles. This lack of administration cannot be supportive to the Medical Staff.
GP surgery review: st-johns-medical-centre
Title: Horrendous practice
Rating: 1 out of 5
Visited: December 2022
Horrible practice. Impossible to get an appointment, AskmyGP only on for a couple of minutes each day. Receptionists aim is to deter people from seeing any doctors and their manner is horrible. We are having to go private at considerable cost.
GP surgery review: st-johns-medical-centre
Title: Excellent team at St Johns.
Rating: 5 out of 5
Visited: September 2022
Our whole family are patients at St Johns and we could not be more impressed. My husband and I have both had health issues recently and have been treated promptly and professionally. We have both been referred to hospital specialists. My parents have both needed a lot of time and support during the last year and we could not have asked for better care from the whole team at St Johns. They are always so kind and supportive and we feel truly blessed to have them caring for them. Many thanks to the  excellent team at St Johns!
GP surgery review: st-johns-medical-centre
Title: Impossible to arrange see a doctor
Rating: 1 out of 5
Visited: June 2022
I have been with this practice since 1984. I have been pleased with the service over the years. The response to the Covid vaccination programme was stellar. However since then the service they provide has dropped through the floor. The AskmyGP is always switched off. Telephone is switched off most of the day. If it does ring you are number "32 in the queue". I have taken to writing letters the old fashioned way to get an appointment but this is hardly efficient. They seem to have enough Drs judging by the list of Drs available at the practice and on going into the practice there are plenty of other staff milling around in the offices. So what is the problem? The usual Covid excuse is wearing a bit thin now.
GP surgery review: st-johns-medical-centre
Title: Great doctors but very poor access to be seen
Rating: 2 out of 5
Visited: April 2022
When I have been able to access the service, the service was good. What makes me seriously thinking of finding a new GP is the utter impossibility of even get a doctor to answer queries via email. How can a practice work on the assumption that access for 4 to 15 minutes a day from 8 am are acceptable? This is shocking and unsustainable. Don't go there! I haven't seen my own GP for years. That would not bother me too much if I could see or even speak to someone else. But even that is a logistical nightmare. I will look for better access to healthcare if possible.
GP surgery review: st-johns-medical-centre
Title: Shocking Service
Rating: 1 out of 5
Visited: April 2022
Impossible to get through to make any appointments. I have tried for 2 weeks straight to get through to someone to book an appointment, with no luck. Constantly number 40+ in the queue, even if there are less than 10 people in the queue, you never get through. Askmygp is constantly turned off so no hope of getting through to someone this way either. This surgery has really gone down hill since moving into the new building
GP surgery review: st-johns-medical-centre
Title: unfit for purpose
Rating: 1 out of 5
Visited: April 2022
not contactable by phone,patient access, or ask mygp      apart from covid vaccinations ,the practice doesn't exist  and these comments  are not reacted to.
GP surgery review: st-johns-medical-centre
Title: Excellent Practce
Rating: 5 out of 5
Visited: March 2022
Requested appointment to see a doctor  this morning. Attended this afternoon Diagnosed and treated. Further, 2weeks previously app requested, consultation with Gp  had Diagnostic investigation included. Very satisfied with the care I received. 

The waiting  time on the phone can sometimes be a time, but is hardly inconvenient when done from home and being given an appointment the same day makes  the wait worthwhile 
An Excellent practice
GP surgery review: west-timperley-medical-centre
Title: Great receptionist
Rating: 4 out of 5
Visited: January 2024
I was in doctors surgery quite often after having a heart attack and one of the reception team took time to help me and even hug me when I was sat crying in the surgery. So thankyou.also alot of doctors didn't take the time to help or reassure me until I saw a particular doctor just before Xmas and she followed everything up and kept me updated with test results etc. First time I felt someone cared. So thankyou
GP surgery review: west-timperley-medical-centre
Title: very hard to get appointment
Rating: 1 out of 5
Visited: November 2023
I tried using their online portal to book an appointment, they replied saying i need to ring on the day and book appointment. For last 2 days i am ringing them at 8am, they keep saying they are fully booked and they have over 1500 patients and very less doctors. But they still accept "new applications
GP surgery review: west-timperley-medical-centre
Title: Child Appointment cancelled on the appointment day
Rating: 1 out of 5
Visited: September 2023
Recently I attempted to get an appointment for my child. He was given appointment after 2 weeks and then the appointment was cancelled on the day of appointment without any alternative appointment provided.

Extremely apathetic and casual treatment.
GP surgery review: west-timperley-medical-centre
Title: There when I need them...
Rating: 5 out of 5
Visited: June 2023
I ran into a situation recently that reminded me how supportive and helpful West Timperley Medical Centre is. I needed an appointment (not urgent) as soon as possible. I explained to West Timperley what I needed - and they booked me an appointment with the GP in less than three days.

Throughout the pandemic they maintained standards, quickly responding when I contacted them. They send reminders, take care of setting up prescriptions, and book referrals and tests. The reception staff and nurse practitioners are always pleasant and polite.

I find this surgery to be absolutely first-rate. I recommend them without hesitation.
GP surgery review: ailsa-craig-medical-centre
Title: Brilliant GP practice
Rating: 5 out of 5
Visited: January 2024
The team at this practice from reception staff to doctors are excellent. An asset to the community and doctor takes time and care in attending to my needs as a patient.
GP surgery review: ailsa-craig-medical-centre
Title: Excellent GP
Rating: 5 out of 5
Visited: December 2023
Very helpful. Go above and beyond to help and ensure the correct treatment is received. Very friendly staff all round too.
GP surgery review: ailsa-craig-medical-centre
Title: Great receptionist
Rating: 4 out of 5
Visited: August 2023
I had rang numerous times to try and get an urgent prescription approved on the Friday before the Bank Holiday. I was cut off, prescription confusion with regular medication and then told they did not know when it would be ready. I had almost given up when I rang again at 5pm. The lady I then spoke to could not have been more helpful, despite how late it was she went out of her way to get my prescription approved and even rang me back to let me know it had been done and sent to a chemist I could collect from that evening. Can not praise her enough, just wish other staff were as helpful.
GP surgery review: ailsa-craig-medical-centre
Title: Very bad experience
Rating: 1 out of 5
Visited: July 2023
Been trying to call doctor for past few days, on hold for 20 minutes but when the reception picks up telephone she disconnects. Happens many times. Tried to complain to doctors but no email address to complain
GP surgery review: ailsa-craig-medical-centre
Title: Terrible reception
Rating: 1 out of 5
Visited: November 2022
i tried to call for the same day appointment but the landline number was dead in the morning and i couldn't book the appointment
I rang again later that day and tried to book an appointment for a later date and they said i cannot do it because they only do same day appointments and i cannot book future appointments

i was then told to fill a form if i want to be seen but the form can only be filled in between 8 am - 2 pm  Monday to Friday. !!!!!!!!!!!!
i work night shifts so you would understand the challenge. 

Requesting the surgery to please work on this and try to make the process easy. Thank you!
GP surgery review: ailsa-craig-medical-centre
Title: Always helpful
Rating: 5 out of 5
Visited: September 2022
I’ve been visiting this practice for over a year now and have always been treated with respect and care. All the doctors and nurses have been attentive and patient with their care. I feel very fortunate to have access to this practice.
GP surgery review: ailsa-craig-medical-centre
Title: Amazing GP
Rating: 5 out of 5
Visited: August 2022
The staff at Ailsa Craig Medical are brilliant including the admin staff. They have helped me and my family tremendously. The doctors at the practice have a genuine care for patients and I feel as though I have an kind and warming relationship with my doctor. I would highly recommend this GP and continue to express my love for the doctors at the practice.
GP surgery review: ailsa-craig-medical-centre
Title: Great practice
Rating: 4 out of 5
Visited: July 2022
I called to make an appointment and was told that if I made my way I could be seen, the GP waited for me, she was lovely as usual and reassured me regarding my health issue.
GP surgery review: ailsa-craig-medical-centre
Title: Horrendous
Rating: 1 out of 5
Visited: June 2022
Never join this practice and never recommend to anyone, I have a disabled child who needed to see a GP urgently so called and explained everything to the reception staff and was told I will get a call back. 45 mins later I received a text telling me to book a routine appointment, so called back and told the reception staff that my child has a disability and needs to either see a GP or the GP needs to call me so I can explain everything. I was then told by the reception staff either go to a&e or find some where else, so then I asked to speak to the manager but then was told I can’t as I don’t have a valid reason to talk to the manager and then the staff hung up on me. I then called back again and without saying a word was again hung up and this happened 6 times. On the 7th time I finally got round to speak to someone and guess what it was the manager so I explained everything again and then the manager tells me that if I don’t like the service they provide then I should put a formal complaint in writing and leave the practice and go somewhere else as it’s not there problem if the GP does not want to speak and if my child has a disability then I should see a disability specialist which they don’t know where the disability specialist is and how I could get one for my child.
GP surgery review: ailsa-craig-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: May 2022
Great service now and also during Covid - used ask the receptionist a question today on website marked non urgent had a call back within the hour, amazing staff and service, great surgery!
GP surgery review: dickenson-road-medical-centre
Title: Hazardous Practice
Rating: 1 out of 5
Visited: September 2023
I've been here waiting for 90 minutes and they still have yet to call me for a simple appointment which requires me to speak with a nurse for around 10 minutes. I seriously recommend that you avoid this hazardous, terrible practice.
GP surgery review: dickenson-road-medical-centre
Title: Bad Telephone answering service
Rating: 2 out of 5
Visited: April 2023
Rang surgery yesterday, I started off as caller number 2, after 20 minutes, i was still caller number 2. Sent message to practice manager about the delay in their phone system, received an abrupt discourteous response. As patients we too have other things to do instead of waiting on the phone for the rest of the day for their staff to answer our calls.
GP surgery review: dickenson-road-medical-centre
Title: Do Not Register here
Rating: 1 out of 5
Visited: March 2023
This Practice service is way below standard. One reception to answer phone calls, deal with appointments and solve patients issues and when patients arrive at the desk. Receptionist says you are late. They make you wait in the queue and scream and shout at you. 

If you give response to the way they are treating you you will force to book another appointment.

Very terrible and disgusting service. I am surprised how they are still running should have been closed down.

Donot Register here. You will regret
GP surgery review: dickenson-road-medical-centre
Title: Rude receptionist
Rating: 1 out of 5
Visited: February 2023
I called in the surgery to book an appointment due to having a bad cough and wheezing in my chest. I called at 8am and I was the 4th caller in line, I was told the doctors were fully booked via telephone so I asked for a face to face appointment he then put me on hold, the receptionist then told me there are a few appointments available but only for ‘children’. I could tell he was lying The receptionists at the surgery are so rude he really tested my patience. After having an argument with him he then booked me in for a telephone appointment. Would not recommend this surgery to anyone.
GP surgery review: dickenson-road-medical-centre
Title: Good experience on face to face
Rating: 3 out of 5
Visited: December 2022
Hi, 
A lot of people only seem to leave reviews if there is something negative to say. 

I thought I'd leave something positive after getting hold of a Saturday appointment only a few days after going in to see if any appointments were available. The good Dr /Redacted/ sorted my meds out.

There is some problem with the weekend system not being the same as the 'normal' system so not all details were at hand for the Dr. Such as he had to ask if I was registered there. Good experience, thought I'd share
GP surgery review: dickenson-road-medical-centre
Title: Very poor
Rating: 1 out of 5
Visited: October 2022
This is the second time I've had a blood test cancelled this year for the last 12 weeks I've been very bad with diarrhoea and still no blood test it's a joke
GP surgery review: dickenson-road-medical-centre
Title: Worst telephone system I have come across
Rating: 1 out of 5
Visited: June 2022
Rang surgery to make an appointment. waited 1 hr 57 mins 48 secs, when i reached number 1, to be told that due to high volume of calls, this line is being disconnected. This is pure abuse of human suffering.
GP surgery review: dickenson-road-medical-centre
Title: Prompt service!
Rating: 5 out of 5
Visited: April 2022
Called for an appointment which was arranged promptly. Further appointment to discuss my results was also good, the doctor I spoke to explained my results clearly and also put my mind at ease about needing further treatment in the future and how to arrange this if I decided to go ahead. Very happy with the service provided.
GP surgery review: dickenson-road-medical-centre
Title: Worst surgery ever
Rating: 1 out of 5
Visited: February 2022
Phoning this surgery all day today from 1pm and its 5pm now. You have various option's to select and each option keeps you on hold for half an hour before ending. Results is youre caller no 3 since 1.30pm General is no.8 non of your place in queue has changed since 1pm. I think the reception workers must be able to freeze calls to show a number and then you are frozen on that number no-matter how long you phone or hold . Very disappointed especially as I have aN urgent request. This isnt the first time this has hapened.
GP surgery review: dickenson-road-medical-centre
Title: The worst place ever
Rating: 1 out of 5
Visited: January 2022
I called for 3 days in a row at 8 o’clock  ,being above 30/40 in the queue waiting more than one hour just to tell me that they are all booked and to call next day at 8 o’clock.People are you mad ?
Plus every time the staff are so rude,not even having idea how they got hired.One time I had my phone appointment at 9 am(because I registered with this gp more than one year ago and I haven’t seen one doctor all this time not even once)they called me at 12 am when I was already at work and couldn’t pick up the phone after when I tried to make another appointment ,the “nice” lady from reception told me that she will not make me any appointment because I haven’t picked up the call,and that I need to be available any time of the day!
 OH REALLY? if I have appointment with doctor at 9 am,I can come anytime of the day innit?Because I have appointment and you, as a doctor, have the duty to wait for me even if I come at 10 pm.🙄
I hope NHS will close this practice
And by the way the one who responds at the reviews, I read almost all reviews and you have an attitude. Your answers are rude as well,and anyway you have 1.4 stars on google mate and still haven’t done anything to fix anything
GP surgery review: longsight-medical-practice
Title: Avoid at all costs
Rating: 1 out of 5
Visited: February 2023
I have never had a worse overall experience of a medical practice in my life. The practice is clearly understaffed and/or oversubscribed. Today I tried to make an appointment via Patient Access, which told me that I had booked too many appointments to be able to book online. I think I've had one appointment in the last 6-8 months? Didn't realise that was the limit on how many times I can speak to my GP! I waited an hour on the phone to make an appointment and when I reached the top of the queue, the practice dropped my call without even answering. I had no issues with signal or phone battery. I eventually reached a staff member after another 30 minutes on hold only to be that there were no available appointments in person. They offered a video call which I accepted. I downloaded the app that they advised, confirmed the appointment, and then received a text from the practice 10 minutes before my appointment to say that it had been cancelled because I didn't answer. I had been sitting next to my phone on full charge waiting for a call and heard nothing. I'll be changing practice as soon as humanly possible because this experience was just one of many I've had with Longsight.
GP surgery review: longsight-medical-practice
Title: Fantastic staff go above and beyond
Rating: 5 out of 5
Visited: September 2022
This practice is extremely good, especially the receptionists, they are very helpful by going above and beyond to help all the people I take to use their medical services
GP surgery review: longsight-medical-practice
Title: Great Practise
Rating: 5 out of 5
Visited: September 2022
After I went to this practice at 8 am in the morning and queue to book an appointment, I can get my appointment on the same day
and see the doctor, everything strength forward easy.
GP surgery review: longsight-medical-practice
Title: Unperffestional rude secretares
Rating: 1 out of 5
Visited: August 2022
The staff are disrespectfull and rude you can't even get a appointment they don't even pick your phone up in the morning . The Secretares are unperffestional . You don't treat your patients in the disrespectfull manner. They need to treat people with a bit of respect
GP surgery review: longsight-medical-practice
Title: Really appreciated the help
Rating: 4 out of 5
Visited: April 2022
Receptionist made sure my son received his inhaler when he was experiencing breathing issues. I went in to personally thank her-
GP surgery review: parkside-surgery
Title: Terrible service
Rating: 1 out of 5
Visited: February 2023
Whenever i call gp and first in the queue it will still take atleast 15mins to answer. The receptionist are not polite and can come across rude.
GP surgery review: surrey-lodge-practice
Title: So helpful
Rating: 4 out of 5
Visited: November 2023
I have required a lot of care from the GP mainly for my mental health and they have been very supportive. I feel lucky i have this GP as I have heard from friends they struggle so much to get support from their GP but here, whatever I ask is never too much. I am very grateful for this. They have supported me through some very hard times.