janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: lockwood-surgery
Title: It’s a shame
Rating: 2 out of 5
Visited: March 2023
This used to be a good practice but over the last few years and since existing doctors have left it’s not welcoming, you have to deal with one receptionist that looks/ sounds  like she doesn’t want to talk to you. 
I’ve had recent appointments lately that were utterly pointless and could have been an email/ phone call. When talking to the newest doctor I tried to ask him about recent tests I’d had done and he reminded me I only had a few minutes and would have to make another appointment. Each appointment (4 in total) took less than 5 minutes with all small talk. 4 separate appointments That could have easily been one or 2.
GP surgery review: lockwood-surgery
Title: Unhelpful reception staff
Rating: 2 out of 5
Visited: May 2022
I found have several of the receptionists to be obstructive and unhelpful as well as quite rude. Since being taken over by a group practice after my previous doctor retired this practice has gone downhill fast. Despite advertising on their website that they offer travel health services, I was told to go to Superdrug! It is difficult to get an appointment as the receptionists seem to decide whether you're allowed one despite not being clinicians. On the rare occasion that I have seen a doctor I have encountered a lack of thoroughness and left feeling like I had wasted my, and their, time.
GP surgery review: meltham-road-surgery
Title: Unsure, because I can never speak to them!
Rating: 2 out of 5
Visited: January 2023
I have more of a question than a review. Is it actually possible to speak to anyone at this surgery on the phone, or does one always have to walk down to the road and speak to the receptionist? I have never managed to get anything but a 'line busy' tone, when I have tried to call at any time of the day. They don't even put you on hold, it just cuts you off!
GP surgery review: meltham-road-surgery
Title: Telephone service very poor
Rating: 1 out of 5
Visited: January 2023
Good service when yo can make an appointment 
As others have said the phone is always engaged and there is no queueing system or answerphone 
And booking appointments online - there are non available
Have to go to surgery and queue at reception !
GP surgery review: meltham-road-surgery
Title: Thank you
Rating: 5 out of 5
Visited: February 2022
After being very worried and finding a lump I completed an e consult. The next day I was offered an appointment to be examined however I tested positive for covid.
I contacted reception who immediately made me an appointment for the day my isolation ended.
The GP I saw was very reassuring and friendly and I have been referred to the hospital for further investigations.
GP surgery review: new-street-&-netherton-group-practice
Title: Very pleasant and helpful
Rating: 5 out of 5
Visited: January 2022
I had my first appointment for a blood test on friday 7th January 2022 I logged in and the receptionist told me that the lady I was coming to see was stuck in the snow but would be in shortly. Ten minutes later she had arrived. Very pleasant indeed  had blood test and finished not like a surgery at all just nice and pleasant. Hope it continues like this in the future Eric Culfield dont mind my name being shown   Thank you
GP surgery review: newsome-surgery
Title: Elderly people queueing outside
Rating: 2 out of 5
Visited: October 2023
I arrived for my flu jab at 8.55 for a 9.07 appointment. Approx 20 people waiting outside locked doors. Surely elderly people (who always arrive early for any appointment) should have somewhere to sit and stay warm whilst they wait. It would only need either opening the doors earlier or starting the appointments later - I think it used to be called ‘caring for people’.
GP surgery review: newsome-surgery
Title: Poor procedures/practices
Rating: 2 out of 5
Visited: June 2023
Tried to book an appointment today for an autism referral for a child. 4 week wait just for a for an appointment to discuss the matter.  Not happy with that due to length of waiting list after and also how long we've  struggled for beforehand. Some routine 
appointments are more urgent  Also, you didn't check or were bothered if we could wait 4 weeks for a referral.  
Also couldn't book a nurse appointment for my husband last week. He works full time bit your nurse appointments don't accommodate full time workers. I couldn't book him in for an on the day appointment. Was told he needs to pre book and book holiday from work.
Inaccessible healthcare.
GP surgery review: newsome-surgery
Title: Failing Business
Rating: 1 out of 5
Visited: January 2023
Not the place to go if you are ill. Semi derelict waiting room with broken door lock. No receptionist, note saying call tomorrow if you wish to see a receptionist. Staff don't smile anymore. Practice nurse, who has worked there a long time, was first rate and a pleasure to see.
GP surgery review: newsome-surgery
Title: Never any appointments to see the gp
Rating: 1 out of 5
Visited: May 2022
I've been trying to get a blood test for over a year as I think I have low iron. The receptionist made me and appointment for a blood test but it turned out it was to see the gp. He agreed and said I needed the blood test. The receptionist however said there was no appointments and I should ring at 8.30am every morning to arrange one and I need to fast for 12 hours before hand for the blood test. I am a working woman who has started work by 8.30am I can't spend time starving myself and phoning. So no blood test.
I then got some sort of infection in my leg and I tried to get an appointment but was told there was none to see the gp. I had to self diagnosed it to be cellulitis and it was getting worse. Finally, after calling 63 times, the receptionist got a nurse to call me back and I got a prescription. A week later I still had the infection and again no appointments so had to get a repeat prescription. 3 weeks after the second antibiotics I still can't walk properly and I'm in pain with swelling. I am still trying to get an appointment to actually see someone which is proving difficult with having to work also. The receptionist staff are very unhelpful and the whole system is not fit for purpose.
GP surgery review: newsome-surgery
Title: No deaf awareness,doctor not reading notes beforehand
Rating: 2 out of 5
Visited: March 2022
One of the doctors wont take down his mask in front of a Deaf Person who is a lip reader and a signer. He should wear a clear visual mask.       Asked me if I can help him.  What??? It was the surgery who asked me to come cos they have something to tell me.   Doctor then read the notes off the screen for a while, obviously he had no idea what was going on.  His given information was not very clear.    I felt so uncomfortable and uneasy.
GP surgery review: paddock-and-longwood-family-practice
Title: Very disappointed
Rating: 4 out of 5
Visited: March 2023
I was very upset and disappointed today to be told today that I was being charged £20 for a doctor signing a form for my daughter so she can participate in her Riding for the disabled group again this year. I appreciate that doctors have to charge for things classed as private work, even though riding for the disabled is something that actually benefits my daughter's health in so many ways, physically and mentally and has social benefits for her,  but £20 just for a signature?!
GP surgery review: paddock-and-longwood-family-practice
Title: Fantastic and responsive practice
Rating: 5 out of 5
Visited: March 2023
During the last few years this practice has been exceptional in providing care for my whole family .My father has since passed away , but he was always seen when needed ,and promptly ; he really felt known and comforted too .My mother is now receiving twice weekly dressings from the exceptional nursing team who go out of their way to arrange convenient appointments for me to bring my mother to the surgery .My daughter , away at university , was given a prompt phone appointment and due to red flags in her symptoms was told to go straight to A and .The doctor even kindly googled which A and E she should go to in the city where she is a student , as she was panicking .I feel we are brilliantly cared for as a family .We are always greeted kindly by the reception team who genuinely want to help and guide us in our needs .I was very touched when they said how sorry they were following my father’s death. He was not just a patient but a person they knew, respected and cared for .Whichever doctor or nurse you see , they show knowledge of the patient , have time to listen, explain ,discuss and consider all avenues before proceeding with care .I highly recommend this practice .It is well run , with an excellent team and certainly considers  my family unit and our needs as a family …especially when supporting my husband and I as we care for my elderly mother .
GP surgery review: addingham-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
Thank you to all the staff at Addingham Medical Centre. You have looked after my family with great care and attention over the last few months and I am extremely grateful for this. Despite the challenging times and the huge pressure you must be under we have always been dealt with efficiently and professionally. Thank you, you are a great practice.
GP surgery review: dyneley-house-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2023
I have had an absolutely  fantastic service from everyone concerned with my care at Dyneley House Surgery. Everyone is always very understanding, caring and thoughtful. I am so grateful for all the help everyone at Dyneley House Surgery offer. A big thank you!
GP surgery review: dyneley-house-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2022
I have recently attended the practice for a couple of health issues and vaccinations. 
I obtained the necessary appointments easily from friendly and efficient staff. The care from Doctors nurses and support staff was also friendly and they resolved my issues promptly. 
A big thank you to all the staff at Dyneley House surgery from a very satisfied patient
GP surgery review: dyneley-house-surgery
Title: Outstanding Practice/Receptionist
Rating: 5 out of 5
Visited: November 2022
Called in to the surgery this morning and the receptionist on the desk today was so helpful!. Needed a blood test, she booked the blood test apt for me within a few mins - directed me to Skipton hospital and I was in and out of Skipton hospital within 10 mins of her booking the appointment for me and off to work i went. This service was amazing - thank you to the receptionist at Dyneley and also Skipton phlebotomy nurses too. Fantastic
GP surgery review: dyneley-house-surgery
Title: Streets ahead in excellence
Rating: 5 out of 5
Visited: July 2022
I have consulted GPs in this Practice 4 times in the last 5 months for different health issues, each time my wait on the call-queuing system has been short and each time I have been called back by a doctor within 2 hours.
In two instances I have been given a face-to-face appointment in the surgery on the same day as my call. In another instance the GP arranged a phlebotomy appointment for me at the local hospital on the same day as my call. All this constitutes excellent service from the Dyneley House Practice.
I have always found the service supplied by all members of the Practice team that have contact with the public to be professional in all aspects. The Surgery premises are clean, bright and welcoming.
As a practice Dyneley House is a beacon of good practice in my area, I cannot compliment them enough.
GP surgery review: dyneley-house-surgery
Title: Absolutely Fantastic Surgery
Rating: 5 out of 5
Visited: January 2022
Our 5 year old fell ill earlier in the week and had to be seen by a Dr at 3am at our home address then the next day at the surgery, the care provided by the practice was unbelievable.
3 different Dr's called to follow up how she was getting on and asked if we had any concerns. The Dr's we have seen or spoken to have been so caring towards us. It was a lovely experience and it isn't often you hear of the positive experiences patients have so I just want to say a HUGE Thank you to Dyneley House Surgery for going above and beyond. Really appreciate it.
GP surgery review: dyneley-house-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
The care I have received from this practice has been absolutely fabulous. Throughout these exceptional times they have maintained high standards. They are a shining example of what a GP practice should be about. They have not joined the GP super-partnership that operates primary health care and community services nationally. I have had the opportunity to witness the decline in services and patient experience in one of these practices. All I can say is a huge thank you to Dynley House Surgery for all the extra work you do.
GP surgery review: grange-park-surgery
Title: Amazing service from reception team
Rating: 5 out of 5
Visited: August 2023
I don't think I'm able to leave specific names here, so I'll be sending a message to the practice manager to name them as they were both brilliant. 
I called this morning to book a blood test, the amazing receptionist realised that I also needed to book a GP appointment and sorted that out for me, and something else I had forgotten to do. Absolutely brilliant service!
I had put an e-consultation in earlier in the day to sort out an appointment for a completely different problem. About ten minutes after I got off the phone with the receptionist, a second receptionist called me and sorted that appointment out for me straight away. 

I work in a GP practice and I can't tell you all how much I appreciate the amazing service at Grange Park. It's always been a brilliant surgery but the reception team were so efficient and helpful this morning I had to leave a review. I'll be sending a message directly to the practice as I want to name them to the Practice manager. 

Thanks so much again. It's a tough job in general practice and you're doing amazingly!

If this review has gone one twice I apologise, I did it once this morning but I'm not sure if it worked!
GP surgery review: grange-park-surgery
Title: Unhelpful receptionists
Rating: 1 out of 5
Visited: April 2022
Unbelievably rude and unhelpful reception staff.

Missed one phone call (for which I was not given a time and the doctor rang on a protected while I was in a meeting at work) and since then have not been able to access any care.
GP surgery review: i-g-medical
Title: Another missed appointment
Rating: 2 out of 5
Visited: June 2023
Receptionist booked an 8am appointment for today with pharmacist for an annual review. It is now nearly 9.30am and no call. Not the first time appointments have been non exsistent.
GP surgery review: i-g-medical
Title: Speedy even on a Monday
Rating: 5 out of 5
Visited: February 2023
Called 08:00, number busy. Tried a couple of times “more than 30th in a queue” so requested a call back (slightly suspicious if it would work) and got one 35 minutes later. Left info. Got another call back 5 minutes later to arrange an appointment. Saw the doctor at 10:15. Super service especially on a Monday morning in winter. And doctor took my concern more seriously than me so excellent care too. Thanks
GP surgery review: i-g-medical
Title: Superb team - everyone
Rating: 5 out of 5
Visited: January 2023
As is always the case, you only approach your medical practice when you require their help - and recently, being very unwell, I sought their help. I could not have been dealt with more professionally, respectfully or compassionately. Everyone at the surgery was superb and so understanding, and I could not have wished for better treatment. This is what makes our NHS such a wonderful institution - all the individuals who dedicate their lives to helping others - and of course, who are rightly the envy of the rest of the world?? You guys are all dipped in gold - and a simple thank you just doesn't seem enough, but it's heart felt and a recognition of my gratitude. Thank You everyone.  Oliver
GP surgery review: i-g-medical
Title: appointments not kept by the surgery
Rating: 2 out of 5
Visited: March 2022
i was seen by a g p who wanted a blood test doing  and a further face to face. I was given both appointments by the receptionist but when I turned up for both I was told that I was not booked in  and had to make yet two more appointments.
GP surgery review: ilkley-&-wharfedale-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Calling into the practice on a Friday afternoon, as I was concerned my aunt was unwell, the receptionist made an appointment for her to see a Dr within an hour. All the staff we met were kind, considerate and professional. Although this was just before the weekend the staff all ensured that my aunt got the care and medication that she needed. Thank you so much for your excellent service.
GP surgery review: ilkley-&-wharfedale-medical-practice
Title: Best Practice.
Rating: 5 out of 5
Visited: October 2023
My experience visiting the Ilkley and Wharfedale medical practice was very impressive, quick and efficient.
Speaking with friends who visited the Ilkley Moor practice, had a completely different experience!
GP surgery review: ilkley-&-wharfedale-medical-practice
Title: Covid jab
Rating: 5 out of 5
Visited: October 2023
No queuing this time. We had our jabs a minute or two before our appointed time. Very efficient. (Unlike the long queues in a nearby practice)
GP surgery review: ilkley-&-wharfedale-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
I have had continued bad health over the last 18 months and I don’t know how I would have managed without the amazing support of the practice. I have been able to see the same GP on a regular basis , which has been invaluable. I have when necessary been able to get an appointment on the day and only a short wait to get through on the phone. When there has been a problem with my medication the medicine clerks have always been very helpful . The receptionists have also gone out of their way to be helpful . All the staff I have encountered have been very friendly, caring and professional. I feel very lucky and very grateful for the service I have received.
GP surgery review: ilkley-&-wharfedale-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: March 2023
Excellent service yesterday from nurse and doctor. 
Results texted to me today. 
Easy to access data on Medical Records.
Friendly and helpful office and reception staff.
Would certainly recommend this GP Practice.
GP surgery review: ilkley-&-wharfedale-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: February 2023
This practice really tries to look after its patients. Neither my husband nor myself have had any difficulty getting an emergency appointment when required and when asking to see a specific doctor about a non urgent appointment the wait was only a week - a welcome surprise in the present NHS ‘crisis’. I really appreciate the professionalism and understanding of all the doctors I have seen. Keep up the good work!!
GP surgery review: ilkley-&-wharfedale-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2023
Reception staff are friendly and helpful. I’ve always managed to get an appointment for my children when they are ill. The doctors really listen and have always provided excellent care for myself and my family. I can’t rate this practice highly enough, thank you all.
GP surgery review: ilkley-&-wharfedale-medical-practice
Title: 5 ***** service
Rating: 5 out of 5
Visited: January 2023
after hip replacement i was plagued by myriads of large water filled blisters and swelling which for 2 months failed to respond to anything
thanks to the concerted efforts of the practice nurses especially  they are now under control
Excellent service loads of patience and totally caring
***** star service
many thanks
GP surgery review: ilkley-&-wharfedale-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2022
It was easy to make an appointment. The consultation was thorough. Referral for an xray was efficient. Overall an efficient, professional and comfortable experience.
GP surgery review: ilkley-&-wharfedale-medical-practice
Title: Covid + flu vaccine
Rating: 4 out of 5
Visited: November 2022
Great experience. Volunteers friendly and helpful. Saturday afternoon, did not feel rushed. Calm atmosphere.Particularly liked the 2 young chaps (on reception and checking personal details in clinic) Thank you.
GP surgery review: ling-house-medical-centre
Title: Exceptional patient care
Rating: 5 out of 5
Visited: December 2023
I agree that it can be frustrating trying to get an appointment but once you have persevered the care provided by the GP and nurses is second to none.  I am not one to see my doctor unless I have exhausted all avenues because I appreciate the NHS is under immense pressure.  I don't always feel that the people working tirelessly to make a difference receive the credit they deserve.  My experience  has been nothing but exceptional, these people genuinely care, I feel lucky to be cared for by the people who work at this surgery.  Thank you, you are appreciated and I think you need to know this!!!!
GP surgery review: ling-house-medical-centre
Title: Not fulfilling the requirements of the patients
Rating: 1 out of 5
Visited: October 2023
After leaving a review for the surgery today, I wanted to see if other patients have had the similar problems as me.I wasn’t surprised to find people have already complained about the appointment situation.However the surgery manager mentioned in their reply  that this will be the protocol for the meeting and will followed up.I’m still having the same problem today! Obviously it’s not been addressed!!!Also I was advised that put my medical issue in the patches and a  doctor respond but the patches message since last week states that it is currently unavailable and that was 8:30 in the morning!!!
I think this surgery needs to reported to the medical council for how the patient can’t access basic health needs!!As having read the previous peoples reviews they've encountered similar problem as me but nothing has been done about it so therefore it needs to be reported and I’m positive I won’t be the only one.
GP surgery review: ling-house-medical-centre
Title: Illogical system for making appointments
Rating: 3 out of 5
Visited: October 2023
I've been with this practice for over 20 years, &, in general, have been happy with the level of care & standard of service.  However, whilst out last week, I visited in person as I'd had a message saying I needed to make an appointment to discuss results of a blood test I'd recently had.  When I eventually made it to the front of the queue  (after about 15 mins) I was informed by the receptionist that patients can no longer make appointments in person & pointed out a poster on the window to that effect)  She told me I had to ring  (or book online probably)  I'm sure I was told she couldn't book it as her name would be against it  (???)  I'm a reasonably intelligent person but cannot for the life of me see any logic in this whatsoever & must be a policy recently adopted as I've done this many times before without any hassle.  I don't know if this policy is specific to this surgery or is current practice in the  NHS, but either way it needs looking at.  So I now need to make an appointment either by going online or ringing & possibly waiting ages for phone to be answered, even though I've been in surgery asking for an appointment!