janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: lawrence-hill-health-centre
Title: All good
Rating: 5 out of 5
Visited: October 2023
Am receiving excellent support. I'd happily recommend the practice to anyone. Thanks to everyone in the team
GP surgery review: the-downend-health-group
Title: No appointment
Rating: 1 out of 5
Visited: September 2022
An appointment was put on the NHS website for me for today.  I had no idea it was there and it was only luck that I saw it.  I could not get through to anyone in the surgery, they do not take email messages.  So I walked all the way from my home to the surgery, getting breathless and with a bad back with several stops along the way to be told that its a phone appointment.  OK I thought, and have stayed in waiting and waiting for the phone appointment to happen....nothing happened, I wasted a whole day waiting for this non existent phone call.  Christchurch and its partner the Willows are at the bottom of my list for people who do not consider their patients.  It is not the first time this has happened.  There is never an apology.  If the tables were turned and I didn't turn up.  They would be up in arms about people who do not turn up for appointments yet it appears to be OK for doctors to let patients down.
GP surgery review: the-downend-health-group
Title: Sustainability focus
Rating: 4 out of 5
Visited: August 2022
In my regular visit to the asthma clinic, I was so impressed with the practitioner's suggestions with regards to switching my usual aerosol inhaler to a more sustainable one. I was so impressed to see how at a personal level and this particular practitioner is/was able to make a difference to me, and to simultaneously also tackle climate change. Not everyone is going to switch but  the practice's embedding of sustainable options is brilliant, and today the practitioner assisting me and explaining how we need to support that environment that allows me/us to breathe everyday, has made such a big difference to me. Well done!
GP surgery review: the-downend-health-group
Title: 5* Service
Rating: 5 out of 5
Visited: August 2022
I would like to acknowledge the excellent service provided by the Willow Surgery. In my experience Reception staff are always smiling and go out of their way to be helpful. My dealings with medical staff have been equally efficient and supportive. Keep up the good work Willow staff I am really grateful! Many thanks.
GP surgery review: the-downend-health-group
Title: Rude and do not listen & where are feedback links on website
Rating: 1 out of 5
Visited: July 2022
Very unpleasant and frustrating 'conversation' with an internal admin person. Did not listen, was patronising and kept repeating irrelevant information. Unable and unwilling to solve a very simple problem. Took up far too much of my time. Website gives no feedback links and no longer refers to a Patient Experience Lead to contact, why not? This culture of defensiveness must come from the top?
GP surgery review: the-downend-health-group
Title: Awful
Rating: 1 out of 5
Visited: July 2022
Downend health group offer an appalling service to book appointments. Firstly you can’t ever get through on the phone, so another option is to pop in. Receptionist this morning was extremely rude. Depending on symptoms you are lucky to get an emergency appointment but if it’s not and I didn’t want to take up an emergency appointment you can’t book in advance with them. You can go online but then get given any day and just an am or pm call. Which for my child that works it means both of us taking the day off work. The appointment system is now shocking and not good enough. Receptionist are rude. Conveniently over their web page you can’t seem to email any complaints. It says they want your views on their service but then no options to how to do it. On the contact system for them to email you back it won’t let you go any further because it won’t recognise any email address. Conveniently for them also. When we moved here 18 years ago it was a good practice but has gone rapidly down hill. Wouldn’t recommend to anyone.
GP surgery review: the-downend-health-group
Title: Excellent care and kindness
Rating: 5 out of 5
Visited: July 2022
I had recent experience of a telephone consultation and a face to face visit.  Although it can be tricky to get through I managed and was offered an appointment very quickly. The care and kindness shown to me when I was feeling awful was just brilliant and made such a difference. All the staff from the receptionist to the GPs and nurse taking blood were very professional and very helpful.  I am very grateful.
GP surgery review: the-downend-health-group
Title: Overcoming work related stress
Rating: 5 out of 5
Visited: June 2022
I am a teacher and unfortunately I have suffered from a poor management team that has subsequently all resigned.. However, before that I was very poorly managed resulting in me suffering work related stress.
The GP practice from those managing reception to the doctors have all been supportive and sensitive as I negotiate my way back to work.
I have felt confident that I am being genuinely heard and when hiccups have happened the staff have responded to try and resolve the issue.
Thank you so much for all that!
GP surgery review: the-downend-health-group
Title: Great experience
Rating: 5 out of 5
Visited: June 2022
Visited today with my 8 year old Autistic child for a blood pressure check. Nurse was patient, kind, softly spoken, and addressed my child most of the time even though my child is mostly non verbal. My child was very relaxed and in past experiences this has not been the case and this has been challenging. 
Thank you so much to the nurse for making what could have been a stressful situation for both my child and I a pleasant experience.
GP surgery review: the-downend-health-group
Title: Speedy response
Rating: 5 out of 5
Visited: June 2022
Had a telephone conversation with a member of the musculoskeletal team and subsequent meeting. Very pleased that a referral was made  for an appointment with a hospital consultant which was given very quickly.
GP surgery review: the-downend-health-group
Title: Caring practice
Rating: 5 out of 5
Visited: May 2022
I found the person treating me to be empathetic and was given very good advice. I would thoroughly recommend and if I have to return for more help I feel confident that my visit would be beneficial.thankyou.
GP surgery review: beacon-medical-group
Title: Well looked after
Rating: 4 out of 5
Visited: October 2023
Have been going regularly for treatment which has really helped. The nurse practitioner has been brilliant and looked after me 100%. She has given excellent treatment and gone above and beyond to look after me.
GP surgery review: beacon-medical-group
Title: Local Practice
Rating: 4 out of 5
Visited: October 2023
My recent experience both for covid and flu jabs plus  health concerns and appointments have been dealt with quickly and efficiently. Staff have been pleasant and courteous .
GP surgery review: beacon-medical-group
Title: Vaccinating
Rating: 5 out of 5
Visited: October 2023
Had my covid and flu vaccines on a Sunday afternoon. Very efficient, only took 5 minutes, no waiting. Very kind nurse and painless jabs. Thank you for a great service.
GP surgery review: beacon-medical-group
Title: Face to face consultation with my designated GP
Rating: 5 out of 5
Visited: October 2023
As always my GP spent time with me so I was allowed to outline the problems I was experiencing. I was not rushed during my conversation with my GP and I have had positive feedback from two of the referrals raised during my consultation
GP surgery review: beacon-medical-group
Title: Practice was good
Rating: 4 out of 5
Visited: October 2023
Arrived and checked in appointment waiting took longer than expected. Got to see doctor who gave me a good check up recommend other things to do before getting a final check
GP surgery review: beacon-medical-group
Title: Poor communication
Rating: 1 out of 5
Visited: October 2023
Request a fit note online 
Received a confirmation email advising it would be done by 6pm on the Friday.  If not received use the link in the email
On Monday used the link in the email to chase
Called up on the Wednesday couldn't get through 
Called on the Thursday 30 mins to get through
Advised a doctor would call my tomorrow as per my email received. That email was never sent to me
Also I was fit and had returned to work. 
Gp Called on the Friday although I was already back to work.
GP surgery review: beacon-medical-group
Title: Pleased with support provided
Rating: 4 out of 5
Visited: October 2023
Leaving this on behalf of my mother who has dementia so won't herself. I am happy with the nurse visits and the support provided. My mother is 92 (and difficult with it) so the treatment is very welcome although I expect you have higher priority patients and limited resources.
GP surgery review: beacon-medical-group
Title: Good service
Rating: 5 out of 5
Visited: October 2023
Walk in clinic forcCovid vax was organised efficiently and good naturedly. This was in October 2023. I do not usually attend this branch of Beacon as I live in Ivybridge
GP surgery review: beacon-medical-group
Title: Good correspondence
Rating: 5 out of 5
Visited: October 2023
Dr was running a bit behind but still took the time to listen and help deal with the situation
I have always been happy with the services I have ret
GP surgery review: beacon-medical-group
Title: Rather impersonal
Rating: 3 out of 5
Visited: October 2023
I had to wait week before my e-consult was actioned. The appt was quick to follow, although I had to wait over 20 minutes after my appt time.
The appt itself was rather impersonal but I guess that's the way it is these days.
GP surgery review: peverell-park-surgery
Title: Good experience
Rating: 5 out of 5
Visited: May 2023
I had some blood tests and blood pressure check. The team were very professional and polite. Overall a very good experience.
GP surgery review: peverell-park-surgery
Title: Incredible care and efficiency!
Rating: 5 out of 5
Visited: May 2023
I know how quickly the NHS are slated in the current day so I just had to send a message of commendation for such a great surgery! 

This week, I was asked to collect my 4yo daughter from nursery at 16:15 due to her having a high temperature (40degrees). By 18:05 we were leaving the pharmacy. In less than two hours I had spoken with a lovely receptionist, had a triage phone call from a nurse, been invited into the surgery for an appointment, seen face to face with the nurse practitioner, and consequently been given a prescription. The speed of service and level of care we always experience at Peverell Park is exemplary and I am so thankful we chose this surgery when our previous one closed. I will never look back!
GP surgery review: peverell-park-surgery
Title: Kind professional and supportive
Rating: 5 out of 5
Visited: May 2023
Following an econsult today 8/5/23 I was phoned by a male GP who has been supporting me through a terrible time. I’m so grateful and humbled by his compassion and and professionalism. I always feel so much better after speaking to him about my treatment plan. Thank you so much you are so valued.
GP surgery review: peverell-park-surgery
Title: Best care
Rating: 5 out of 5
Visited: May 2023
Went to surgery with prostate worries,  gp arranged ct scan mri and the hospital arranged biopsy.  Cancer was found,  but localised,  had it removed end September,  just imagine how worse this would be if the gp or I had prevaricated!!!!! Excellent work,  well done,  Peverell park.
GP surgery review: peverell-park-surgery
Title: The best surgery
Rating: 5 out of 5
Visited: May 2023
I was seen same day I rang,amazing consult,understood how poorly I feel and went above and beyond to get me the tests I needed,she listened and at no point did I feel rushed ,I'm truly lucky to have such a amazing practice, everyone works as a team to provide the best outcome x
GP surgery review: peverell-park-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
Always prompt response. Polite helpful reception.
Phone calls from Doctor had a kind voice & had further blood test suggestion.
GP surgery review: peverell-park-surgery
Title: Great care
Rating: 5 out of 5
Visited: May 2023
Called the surgery feeling poorly today. Receptionist was compassionate and sent me an econsult to fill in. I then had a call back within 30 minutes.The lady  was very thorough and listened. She explained what she was prescribing and told me what to do if I continued being in pain over the Bank Holiday. My prescription was ready within the hour. Thank you Peverell Park Surgery
GP surgery review: peverell-park-surgery
Title: Five star service
Rating: 5 out of 5
Visited: April 2023
Since joining this practice we have had nothing but excellent service from all areas. The reception staff are so pleasant and helpful. The nurses and doctors also. We feel now we are in good hands in a practice that is working so efficiently. The care of the doctors is so reassuring.
GP surgery review: peverell-park-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: April 2023
I have never had other than prompt and caring treatment from this practice, even throughout the pandemic.  The medical professionals are willing to discuss my concerns with me and present options, where appropriate.
GP surgery review: peverell-park-surgery
Title: As always, a thorough, caring response to econsult
Rating: 5 out of 5
Visited: April 2023
Recently did an econsult for my daughter, expecting it to take a few days, the following morning I felt she had actually improved (it was a minor issue with her eyes), so I rang in to cancel the call back. Despite this (having reviewed my photos) a Dr contacted me to prescribe eye drops, arranging for the prescription to be sent to our allocated pharmacy. I collected them within a couple of hours. As always the response to econsult was good and I was really pleased. Thank you.
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Practice in general
Rating: 4 out of 5
Visited: January 2022
This visit was v good. I was able to discuss without being rushed. Having to be patient waiting for a face to face appointments (3wks on average)
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Brilliant practice
Rating: 5 out of 5
Visited: January 2022
Thank you for arranging my blood tests so quickly and booking my appointments and always offering me an appointment with practice nurse of doctor busy / practice nurse can deal with . Thank you to you all helpful receptionists, practice nurses and everyone at practice .
GP surgery review: weston-house-practice
Title: Incredible delay
Rating: 2 out of 5
Visited: August 2022
Phoned for a telephone appointment and told that the next available was the 2nd of september, 30 days away. 
Also had to wait for 31 minutes on the telephone to hear this information. Was informed that there is no other way to make an appointment or to check if cancellations become or are available. Im worried, is the surgery taking on too many patients or is there another reason for this service which isnt very good.
GP surgery review: weston-house-practice
Title: This practice genuinely cares
Rating: 5 out of 5
Visited: July 2022
When my old practice told me I was just gaining weight and gave me diet plans this one actually looked at my diet and my and my blood and said there's something underlining they saved me from confidence issues and gave me hope
GP surgery review: weston-house-practice
Title: Kind helpful admin staff
Rating: 5 out of 5
Visited: July 2022
I just wanted to say thank you to the really helpful staff answering the telephone at Hatherley. They have always been so helpful, kind and they do their job really well. Very pleased that I am registered at this practice. Thank you
GP surgery review: weston-house-practice
Title: Going above and beyond!
Rating: 5 out of 5
Visited: July 2022
Thank you to everyone at the surgery who helped source my medication whilst I was isolating at home with Covid, particularly the lady who personally went to the pharmacy to sort it out for me. It was impossible to sort it out myself because the pharmacy were not answering the phone ( phoned often over a four day period) Everyone was sympathetic, professional and helpful at a very stressful time. Thank you.
GP surgery review: weston-house-practice
Title: Amazing Staff!
Rating: 5 out of 5
Visited: June 2022
I rang the practice on 1st July, as I needed an appt for my son who has been having horrendous migraines and also for an issue for myself. I got through quite quickly and spoke to one of the receptionists. I cannot thank her enough for her help, advice and kindness throughout the call. She booked the appts, which did have a 3-4 week wait, but she explained that if things worsened to call back as it may be that a triage appt would be needed. It was really comforting that they did everything they could to make sure both my son and my issues were being dealt with.
I would like to add that I have been with the Weston House practice for over 20 years (one year with Weston House and prior at Corinthian surgery which combined with Portland about a year ago) and 99% have always felt that I was being listened to and that all the staff, receptionists, doctor, nurses etc. genuinely cared for all the patients in their care. I cannot stress enough on how important that is to a patient and I know a lot of people who don’t get that.
GP surgery review: weston-house-practice
Title: Great service
Rating: 5 out of 5
Visited: June 2022
Extremely pleased with the friendly efficient help I received today. 
The lady was extremely helpful
GP surgery review: weston-house-practice
Title: Astonished about the lack of attention.
Rating: 1 out of 5
Visited: June 2022
Having been a previous patient and my mother a previous patient of Corinthian Surgery we have found the merger nothing less than a disaster. 
This week has been the last straw, I requested via the surgery website an acute prescription for my mother which I have done previously. I received a text message to say it would be looked at if I do not hear then it would be completed. A week later the prescription still had not arrived at the Pharmacy. A phone call to the surgery I was told it hadn't been completed and it would be sent through and able to collect the next day. 
The Pharmacy had not received it, so another phonecall to the Surgery to be told they haven't had a request. I was told it would be another seven days and told I should use the online ordering system. Then told to find a way of ordering a prescription which would suit me better.
I am staggered that after 9 Calendar days and being told that the prescription would be available, some how it is my fault. I have asked for the medication to be out on a repeat so I can order it via the Pharmacy but this has been ignored. I asked to speak to the Practice Manager and told to go online to fill out a form, so I asked to speak to a Dr, only to be told I couldn't. 
So this has to be the only way then.
GP surgery review: weston-house-practice
Title: Amazing nurse
Rating: 5 out of 5
Visited: June 2022
I had the most amazing nurse this morning. She listened to me talk about my problems even though I was only there to have blood out. She was patient and kind hearted. After I sat in the waiting room waiting for my other appointment which wasn't on time and the nurse came out and seen I was still sitting there and could tell I was anxious because of my panic attacks and she said she would see when I was next. I felt better and my aniexty went away. She could see I needed help and that to me is a special kind of person. I hope she gets to read this because she needs to know how much that meant to me.
GP surgery review: weston-house-practice
Title: Very helpful and friendly
Rating: 5 out of 5
Visited: June 2022
Very helpful and friendly receptionists. Also the nurse was brilliant, so knowledgeable, helpful and caring. Fully resolved my medical issue. Thank you so much.
GP surgery review: weston-house-practice
Title: Helpful staff
Rating: 4 out of 5
Visited: May 2022
I had to call in for an appointment which was urgent. I could hear how stressed the receptionist was as I am sure she expected me to be rude or curt. I am sure every call is stressful.
However, I knew she would be doing her best for me in these stretched times.
I was polite and cooperative, and her tone changed. She knew I was not going to be horrible.
She was very helpful, getting me an appointment in 3 weeks with my gp, and an emergency appointment in 3 days. She was efficient, effective and I could hear how glad she was that I was not abusive.
Please know, we are not all abusive. Some of us out here just need help.
She knew this and was an angel. I am very grateful to her as I am worried about the thing that caused me to call. 

Keep going, team. We DO appreciate you!!
GP surgery review: new-queen-street-surgery
Title: Good experience
Rating: 4 out of 5
Visited: September 2023
Was booked in for a flu jab and was in there less than 2 minutes. Very efficient. Pity that they did not have any covid vaccine.
GP surgery review: new-queen-street-surgery
Title: Great Staff
Rating: 5 out of 5
Visited: September 2023
The reception and pharmacy team are always friendly and helpful. The nurses are also nice and friendly. I haven't see  a doctor in more than 3 years so cannot comment about them.
GP surgery review: new-queen-street-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: September 2023
The flu jab service was very quick & efficient. The surgery itself is a disaster, no Doctors, no appointments can't get through on the phone. Surgery services practically non existent
GP surgery review: new-queen-street-surgery
Title: Good practice
Rating: 4 out of 5
Visited: September 2023
Registered my issue on the  Doctor in on-line platform and got an appointment the next day. The Doctor was very caring and professional.
GP surgery review: new-queen-street-surgery
Title: Flu jab
Rating: 4 out of 5
Visited: September 2023
Much better than previous years. No long queues . Was in and out in just a few minutes. Shame you weren’t able to supply the Covid booster at the same time and place.
GP surgery review: new-queen-street-surgery
Title: Great for pre-booked flu jab, hopeless for everything else
Rating: 4 out of 5
Visited: September 2023
The flu jab was very efficiently done, with the minimum of fuss and no problems. If only it were so easy to get access to health care professionals at other times.
GP surgery review: new-queen-street-surgery
Title: Flu Vaccination
Rating: 5 out of 5
Visited: September 2023
The vaccination was given in a very quick and professional appointment overall took about 3 minutes 👏🏻
GP surgery review: new-queen-street-surgery
Title: Hard to see a doctor
Rating: 2 out of 5
Visited: September 2023
Quick and easy flow jab. Surprised to hear n0 covid jabs available. When some other surgeries are offering vaccination.
GP surgery review: new-queen-street-surgery
Title: Lovely practice
Rating: 5 out of 5
Visited: September 2023
The practice is always very busy,but the staff always have time to help you with any problems you may have. It’s always a lovely clean environment to sit in while you wait for your appointments.
GP surgery review: new-queen-street-surgery
Title: Very Well Organised
Rating: 5 out of 5
Visited: September 2023
Attended for flu jab. Met inside the doors by a pleasant, smiling assistant. Guided, without any waiting, to an appointment room. Didn't even feel the jab in my right shoulder. Then I was guided out the side door to the car park, barely 3minutes after arriving. Well Done. Thank You.