janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: cator-medical-centre
Title: Disappointed
Rating: 2 out of 5
Visited: June 2023
Unfortunately, as I work full time, I am unable to call the surgery at 8am in the hope of getting through and securing a same day appointment. So do it the old fashioned way. I called at 1pm, waited in a queue for 20 minutes. Requested an appointment to be told that the first face to face appointment available was the 1st week of July, alternatively I could have a phone appointment the last week of June! Luckily I rarely need to visit the doctors but surely 5 weeks wait for a face to face appointment is extreme! I know I’m getting on in years now but where has the service, help and support gone? Gone are the days when I could ring, or walk in and book an appointment for that same week. Everyone is steered towards on line consultations. The calling at 8am is madness for those of us that work, are either travelling at this time or can’t sit at home redialling the number. To constantly hit the redial button to hear a continuously engaged tone, when finally you get through, over an hour later, all appointments for that day are gone, try again tomorrow. I am a strong supporter of the NHS and everything they do but something needs to be done about quicker access to our medical profession. Please Cator, can you sort a system out that helps those of us that work and can’t play the appointment lottery or wait 5 weeks. Thank you.
GP surgery review: cator-medical-centre
Title: Inefficient shambles
Rating: 1 out of 5
Visited: June 2023
Having moved from a highly effectively run GP surgery, I am shocked about the shambles of a system for booking appointments. Appointments available in advance are over a month away, the e-consult system is never available, and the only other means of getting an appointment is by phoning on the day at 8 o'clock for a same day appointment. I clearly was blessed with my previous surgery as this is ridiculous. My appointment is for an administrative appointment which at my previous surgery would have been done efficiently and effectively online within a day! Don't register with this surgery if you have another option.
GP surgery review: cator-medical-centre
Title: Not possible to make any appointment whatsoever
Rating: 1 out of 5
Visited: April 2023
Hello, I have newly registered with this surgery only to find out that they can only book appointments on the day if you call or come at 8 am. I am a shift worker and this schedule is impossible for me. I am unable to book any appointment for 3 weeks. Please can a normal booking schedule be introduced when you can book appointments in advance.
GP surgery review: cator-medical-centre
Title: Confusion
Rating: 1 out of 5
Visited: April 2023
I have asked repeatedly for mri results. Also phoned hospital. Told doc had results. Surgery still says hasn't got them. Twice gp has been given a note to chase them up. Nothing has been done. It's been 5 weeks since tests. Yet I'm still waiting. This seriously is a bad practice
GP surgery review: cator-medical-centre
Title: Poor appointment system
Rating: 2 out of 5
Visited: April 2023
Had a Saturday appt at Beckenham Beacon Cator Centre but needed to cancel on the day. There was no way of cancelling or speaking to an operator on a Saturday, couldn’t reschedule. Was trying to do the right thing but with no staff available on a Saturday it was impossible. Why offer Sat appts if you don’t have staff at the Cator Centre to man the calls??? Time wasting for doctors if they can’t be informed of cancellations!!!
GP surgery review: cator-medical-centre
Title: Poor appointment management
Rating: 2 out of 5
Visited: March 2023
Had some blood tests done recently, results were sent to me by text (that you cannot reply to) and was asked to call and make a routine telephone appointment. Called to do this and was told that no advance appointments could be booked for either Telephone or in person and made no difference if urgent or routine.  I was told to call at 8am to book a routine telephone appointment.  This is absolutely unhelpful to all as the lines are extremely busy and sometimes am not able to call at that time due to travelling to work or being at work.    This system needs to change drastically as there will be people who will never be able to make an appointment.   The system for advance booking needs to be reinstated - routine appointments for the future whether by telephone or in person should be made by anyone calling at anytime not just at 8am.  I understand if you want an urgent same day appointment to call at 8am, but you still have a poor chance to get one that day anyway if you can ever get through, but those like me that was told by the GP to call and book a routine appointment should be able to do that and book something for somewhere within the next 3 weeks or so. The GP obviously was not aware of this issue as they did not mention it.    Please please please reinstate the system whereby a patient can call at any time for a routine appointment - either telephone or in person and save the 8am time slot for those that need more urgent help.  If you do not then you run the risk of patients suffering harm due to this incompetant system.   You are also sending more people to A&E as they cannot get help from you. Perhaps this is a way of reducing your patient list ??  However I would like to say then when I have seen a member of the team either a GP or a Nurse (Whose appointments you can book in advance apparently) I have had excellent treatment. It is just a shame that their good work is being undermined by the appalling appointment management.
GP surgery review: cator-medical-centre
Title: No appointments
Rating: 1 out of 5
Visited: March 2023
So apparently you can no longer book a routine appointment, tried calling, no answer for an hour and then no appointments. Tried the website no appointment. It's ridiculous that you cannot book an appointment in advance or on the day really. This used to be a wonderful doctors but this is now the worst practice in the borough
GP surgery review: cator-medical-centre
Title: Problems making contact
Rating: 2 out of 5
Visited: March 2023
I hoped to make an appointment to check a couple of health issues, but was told that appointments could only be made by ringing on the day at 8am. This is too inconvenient. I was sent a text to make an appointment for a general health check up. I was at a conference at the time, and the link was only valid for two days - so now I am unable to make my appointment. I have tried to do so using the NHS on-line service, but this just goes round in circles. Very disappointing, and I am considering changing to another practice.
GP surgery review: cornerways-surgery
Title: New patient
Rating: 2 out of 5
Visited: December 2023
I register by NHS online to be able to get an appointment with a GP, according to NHS once I register and if I need an urgent appointment I can contact the GP directly. I called on the day I register to understand if I could get an appointment and the receptionist, very rude, just told me as I wasn't yet registered and  I need to to emergency. Nice welcome !!!!
GP surgery review: cornerways-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: July 2023
I had need of a doctor recently and the interview I received could not have been better, professional, caring and clear. Thank you.
GP surgery review: cornerways-surgery
Title: Very impressed
Rating: 5 out of 5
Visited: June 2023
I have found the Doctors at Cornerways to be very helpful.  I used the E-Consult function and I was given antibiotics through the NHS spine and had them within 24 hours.  After a second course was requested, the Dr rang me to discuss my symptoms.  Similarly when the infection returned, a follow up and an in-person appointment was arranged.  Getting past reception can be tricky but that is the nature of Dr's receptionists but I found the E-Consult very well managed and incredibly helpful.  Commending the practice on this in view of many GP surgeries being the butt of complaints following Covid.  A new way of working beckons which can work well.
GP surgery review: cornerways-surgery
Title: Used to be a great practice
Rating: 2 out of 5
Visited: May 2023
I have been with this practice for many years and always been satisfied,  however recently have found the receptionists that I have spoken to, hard to deal with, and even practice manager not acting on my concerns re results of tests
Long wait to speak to gp and gp  not aware of why I was asking for a consult..
Not satisfactory at all
GP surgery review: cornerways-surgery
Title: Gone downhill
Rating: 2 out of 5
Visited: May 2023
Used to be a great practice,  now staff are very unfriendly and very unhelpful..not listening to my concerns and sadly that includes the practice manager
GP surgery review: cornerways-surgery
Title: Brilliant surgery
Rating: 5 out of 5
Visited: February 2023
We have been going to this surgery for nearly 53 years and have always found it great. We are moving soon and will be very sad to be leaving Cornerways. Even through Covid we were able to talk to a doctor much more easily than any other of our friends who were elsewhere. Just recently the doctors have been more than helpful to get me  quick appointments to hospital because I wanted things sorted before moving.  We both say well done Cornerways, we would recommend you every time. Big thank you from us both.
GP surgery review: cornerways-surgery
Title: Super Service
Rating: 5 out of 5
Visited: January 2023
I wanted to see a Dr and while phone triage is in place I was offered a face2face appointment within a week.  The Dr was running on time at 3pm which is amazing and was thorough, cheerful, helpful and my trip to Corner Ways was a joy rather than a chore.  Well Done all at this practice.
GP surgery review: cornerways-surgery
Title: Corner Ways Surgery
Rating: 1 out of 5
Visited: December 2022
My family has been members of this practice for a long time, we always found them to be helpful and accommodating. Sadly this has changed.

My parents are very old, with my mother being bed bound, the practice obviously fully aware of her condition, on numerous occasions we asked for the GP to visit her as things where deteriorating, this was always met with the need for a telephone consultation, or a district nurse being sent instead, everything is done to avoid the GP being involved. I can only put this down to the fact that they are understaffed, as when turning up there for an emergency appointment you are told no GP's are on site.

My mother passed away, the GP came and certified the death, they have however referred the matter to the coroner because they had not seen my mother for a period of time. This is not through want of trying on the families part, the practice did not inform us of this, I found out when speaking to the funeral directors, who told me protocol is for the GP to make contact with us to advise.

I will be making arrangements to find a caring staffed practice for my father, as I now have lost all faith in corner ways
GP surgery review: cornerways-surgery
Title: Very poor service from receptionist
Rating: 1 out of 5
Visited: December 2022
I have been a patient at Cornerways for approximately seventeen years, and have always been happy with them. Unfortunately, my wife received poor service whilst waiting a call back from one of the Dr's on 28th October 2022. When my wife was speaking to the receptionist, she found the person to be confrontational and rude and was speaking over her the whole time, whilst telling her she was professional. The receptionist then hung up on my wife. Today, 30th December  2022, I rang up for my blood test results at approximately 13:50. The receptionist said you have a lot of results, which one do you want. I answered all of them, I then asked for the receptionists name so I would know who had given me the results. The person said I am the receptionist, I asked the person for their name again, they told me it was irrelevant and would not tell me. The person did say the Dr wanted to speak with me and I was about to make an appointment, and asked again for their name. The person immediately hung up on me. I now have no appointment, no results of my blood test. I feel this is totally unprofessional to treat a patient in this way. I immediately called back and said I required the Practice Manager, to call me when they are next in. That person said they were unable to leave a message for the Practice Manager to contact me, and told me that I  should email them myself. We have always found the receptionists over the last seventeen years to be friendly, highly professional and helpful, but over the last few months it has considerably changed and I feel that some receptionists are not there to help the patients.
GP surgery review: cornerways-surgery
Title: Impossible to contact
Rating: 1 out of 5
Visited: September 2022
All phone lines playing a recorded message that they are closed despite calling during opening hours (12:58 on Wednesday). There is no way to talk to anyone or make an appointment. Have called several times since to get the same message. 

Even when I’ve got through in the past wait times are extremely long due to the awful telephone appointment system still in place after covid. I’ve had to end up seeking help elsewhere as I couldn’t afford to wait nearly two weeks with a child.
GP surgery review: eden-park-surgery
Title: They never answer the phone
Rating: 3 out of 5
Visited: November 2023
On four different occasions I have called on average 8 (Eight) times per session, (which is logged on my phone records with my Mobile company) to get through to the Surgery.  Twice I have had to physically go into the surgery and on entering I was still calling only to find no one on the phone, but yet getting any engaged single on my phone!  The is so frustrating and to add insult to injury, it was the GP who asked me to call and make a phone appointment, which the GP did through text messaging, which I did and I am still awaiting that call after making the appointment some 2 weeks ago!  I am an Ex-Complaints Manager so not impressed at all.
GP surgery review: eden-park-surgery
Title: Rude receptionist
Rating: 3 out of 5
Visited: November 2023
Called to ask for doctor to call me at some point during the day.  I was told very abruptly by a receptionist that they do not offer this service. I tried to explain that I have had a doctor call me back on numerous occasions over the years I’ve been with them. The receptionist became very defensive and told me there was no appointments and I’d need to call back Monday and come in to the doctors. Extremely rude staff on the front desk of the surgery is not a good thing.
GP surgery review: eden-park-surgery
Title: Flu Vac
Rating: 4 out of 5
Visited: September 2023
My experience of my recent flu vaccination has been so positive and pleasant that I want to say thank you. From the first arranging the appointment on the phone, to the friendly welcome at the surgery, the smooth handling of procedure for patients, and general helpfulness, all was done with  grace and good humour . Thank you.
GP surgery review: eden-park-surgery
Title: Thank you all at Eden Park  Surgery
Rating: 5 out of 5
Visited: April 2023
Saturday I had vertigo very bad, room going round and round. I had this in the past and recently had a blood pressure test. Alls well with that. I phoned the surgery up and requested some tablets which I previously had. Well done to the reception lady ,who said she will see what she can do. I have just had a knock on my front door. Lovely man delivery my tablets.  Thank you all.
GP surgery review: eden-park-surgery
Title: Great E consult system
Rating: 5 out of 5
Visited: October 2022
I find the E consult system very efficient and convenient. I was able to detail my history, problem and upload a photo, from this I had a telephone consultation that completely met my needs. This was very convenient fitting in with my work and appropriate-  I didn’t need to be seen face to face. When members of my family have needed to be seen in person this has been offered and it is incredibly efficient to triage the work that doesn’t need us to turn up in person both for us and for the NHS.
This is a very well organised practice that also employs kind staff who care about their patients. I feel in very safe hands. Thankyou!
GP surgery review: eden-park-surgery
Title: Kind practice
Rating: 5 out of 5
Visited: February 2022
As a local GP myself, I’m well aware of current pressures. However, I have had nothing but a wholly positive experience at Eden Park and Reception staff have been particularly wonderful - warm, friendly, helpful, reassuring, good humoured, and easy to communicate with - regarding registration, booking of appointments even at short notice, queries about results, and more. Thank you so much for all your hard work and kind approach to patients. Not easy in our current climate. It’s a 5 stars from me!
GP surgery review: eden-park-surgery
Title: Registration
Rating: 5 out of 5
Visited: January 2022
My 19 year old son was told he could not receive his diabetic pump consumables from his Bromley diabetic team, despite being with the Bromley teams since he was 9 because our GP was in Sydenham (where we lived sometime ago, but never changed because we were worried about his funding). We explained to the lovely ladies in the office and it was no problem for them to register us straight away. We were told they have a diabetic doctor there as well will is a huge bonus for us. Thank you so much for your speedy compassionate service. It was very much needed! He was so worried he was going to loose his pump which is detrimental to his whole life x
GP surgery review: elm-house-surgery
Title: Booking system
Rating: 1 out of 5
Visited: January 2024
Went online at the weekend to try to book an appointment. Was happy to see any Doctor and even wait a few weeks now this it seems this  is not possible 
I have to access system at certain hours and hope I get lucky to even put in request.
How is this helpful or progress do I now have to wait weeks even to request an appointment.
GP surgery review: elm-house-surgery
Title: Hideous new online system leaves patients high & dry
Rating: 1 out of 5
Visited: December 2023
The practice now insists that all appointments and other requests are made online via the Anima system.
However they block patients from submitting requests and only take a fixed amount which opens at 8 o'clock each morning.
I work unsocial hours and was faced with a "try again tomorrow" message both yesterday at 11 and today at 10 in the morning.
It will not even allow repeat prescriptions to be ordered and there is no other mechanism for booking appointments into the future.
Basically they take the first x no. of requests each day & the rest can go to hell!
A&E I'm told is an option.
This practice now operating solely for the convenience of staff & their only interest in patients appears to be the nos on books which are of course income generating.
Great shame as it has been an excellent practice up until now. I suppose money talks!
GP surgery review: elm-house-surgery
Title: new Anima health system
Rating: 3 out of 5
Visited: December 2023
tried to order a repeat subscription online at 10.00 am but Elm House's new Anima health system had already 'reached capacity' and was instructed to try again tomorrow at 8.00 am. Seems ridiculous--this is not an acceptable level of functionality.
GP surgery review: elm-house-surgery
Title: Won’t accept phone call
Rating: 5 out of 5
Visited: November 2023
Phoned today was told they no longer take phone call appointments, I explained I was in discomfort and requested to see a GP the same day was told I had to register with the Anima app and log a request and they would not try book me an appointment. I registered with the anpp answered 20 questions and submitted my request. Then the same receptionist rang me and booked an appointment for me 2 weeks away. I asked again if I could see a gp today because I was in pain & was told no they don’t do same day appointments any more if I was in pain I should go to a&e I do not feel I was treated with dignity.
GP surgery review: elm-house-surgery
Title: New Anima service
Rating: 3 out of 5
Visited: October 2023
Elmhouse surgery has changed to a service, Anima, that vets patients needs for an appointment and changes the way one orders a prescription. You can no longer ask for an Econsult. There are other services that have been affected too.
I registered with Anima when the surgery went live with the service on 05/10/23.
I logged on yesterday, 29/10/23, in order to request a repeat prescription. I discovered that Anima subscribe to the same hours as the surgery, meaning they’re not open at the weekend.
So I logged on again today to order my prescription and there was a notice saying the practice has reached capacity, no services were available and to try again tomorrow from 8am.
At the beginning of last week my daughter, in her very early 30’s logged on, described her symptoms and requested an appointment. She has recently been diagnosed with arthritis in her hips and thinks she now has arthritis in her shoulder. 24 hours later Anima replied that it sounded like she has a frozen shoulder and advised her to do some exercises! Do they review peoples case notes to see if there is a history of pre-existing conditions?!
While I was waiting to be called in by the gp I had an appointment with I heard an elderly man shouting at one of the receptionists-he was obviously angry and frustrated that you can no longer come in to reception to book an appointment.
I feel bad for them both-the receptionist and the man. This shouldn’t be happening. It feels like the practice is being run more like a business and it’s not to the benefit of the patients or employees who have to defend the decision to use this service and face the public.
My biggest concern is that elderly patients are being blindsided by this change, are anxious and frustrated by something that really should be so simple and available to them.
GP surgery review: elm-house-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2023
Can’t speak highly enough of Elm House, from the receptionists to the midwives to the Doctors, an exceptional example of how to run a medical practice despite all the struggles the NHS has to face. Run by people who genuinely care and go out of their way to ensure you get the treatment you need. Thank you for all the support and guidance you have provided me and my young family.
GP surgery review: elm-house-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2023
I am really happy with every aspect of this practice from the kind Receptionists to the very professional and thorough GPs, from Junior doctor up to the most senior. It is easy to get an urgent appointment if you follow the guidelines (8am call) and the follow up is as good as if not better than a private practice ( I have experienced both). Well done!!
GP surgery review: elm-house-surgery
Title: Used to be a great practice
Rating: 1 out of 5
Visited: March 2023
Doctors are brilliant and the receptionists actually try and help.  However they now take econsults, you have to call at 8am on the day to get a same day appointment.  If you do an econsult and the doctor wants to see you you then have to keep ringing every day to try and book a non urgent F2F - ive been trying for two weeks and there is nothing available, advised to call back in a month, I might be dead by then.
GP surgery review: elm-house-surgery
Title: The most efficient practice!
Rating: 5 out of 5
Visited: October 2022
Elm house is such an organised and efficient practice. So accommodating to our busy lives. The e-consult service streamlines the basics that need doing, including direct repeat prescriptions going straight to pharmacy, saves so much middle man work. Easy to get hold of on the phone & very responsive practice. Very helpful reception team! 
Thank you I have been with this practice since I was born and will stay with them :-)