janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-new-medical-centre
Title: Disappointed
Rating: 3 out of 5
Visited: March 2022
I needed to phone the surgery so I checked the opening hours on their website. It appears they don’t update their website with their correct opening hours as each time I tried I had the pre-recorded message saying “ you’re surgery’s telephone answering service is currently closed”
Today, Tuesday, the times are meant to be (as per their website) 8am - 11.30am and then again from 4.20pm - 6.30pm. I know they shut for lunch between 1 and 2pm so I tried to phone at 4.20pm

No answer still at 4.55pm! Please update your website with the correct times as it is very frustrating for patients to get through as it is.
GP surgery review: the-new-medical-centre
Title: Disappointed
Rating: 2 out of 5
Visited: January 2022
I had to put January 2022 as visit to get to this bit.  Not had appointment this year yet.  BUT problem is getting the appointment via phone from 8am.  I rang at 8am prompt on 11th January, was 18th in the queue.  Took 55 minutes to get to 1 in the queue.  Ringing, someone answered then back to ringing again, i'm still 1 in queue, ringing repeated, someone answered, next thing I knew I am back to 11th in the queue.  I rang today (12th) prompt at 8am, pressed 1 for appointments, and got message saying all appointments are booked.  What is going on?
GP surgery review: western-road-medical-centre
Title: You feel valued
Rating: 5 out of 5
Visited: June 2023
I cannot praise this surgery enough. I have been registered with them since 1985 and cannot fault them in anyway. Through the years if anything the surgery has not only grown but has improved. They offer a vast array of services. There is always an urgent appointment if you need one. They are quick to respond and quick to act. Despite a growing patient list and an understandable wait sometimes in a phone queue you are always treated with care. Twice recently I've gone to the surgery (both urgent same day appointments) with a symptom that to my surprise prompted the doctor to fast track me. I'm incredibly grateful as both occasions have resulted in cancer which has been resolved quickly. The staff from reception to secretarial, the doctors to the nurses and additional services such as physio are all approachable, knowledgeable and kind. You feel valued and looked after. On a scale of 5 out of 5 stars I would give Western Road 10 if I could.
GP surgery review: western-road-medical-centre
Title: Impossible to get through to them
Rating: 1 out of 5
Visited: December 2022
I recently had to change to this GP surgery because we were evicted from my beloved home since the landlord wanted to sell the house. I have been registered with this surgery since April 2022 but it is impossible to get my repeat description through them since they either did not send it to my pharmacy. I already went there three times and one time the GP sent a one time description. I cannot ask through the NHS app online since I need a code from them and they just never answer their telephone lines. I miss my previous surgery where I had better service. Also,there is no parking anywhere close and you have to go the a commercial parking lot,so it costs me unnecessary money each time I try to resolve the prescription problem.
GP surgery review: western-road-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2022
I highly recommend this practice. I’m always able to get an appointment if it’s an emergency, especially if that is for my child. They’re very accommodating. The times to get a scheduled appointment, unfortunately, has increased over the years, but I believe it’s a national issue. Overall, the care and service they provide is excellent. The receptionists are very polite and the general practice manager very approachable. Some of the doctors have been there for years and provide very good care.
GP surgery review: western-road-medical-centre
Title: Impossible to book appointment
Rating: 1 out of 5
Visited: March 2022
I have not seen a GP for 10 years, or been called for a check up dince registering a year ago. Having been told by 111 and medical friends it’s urgent to see a GP, but not yet A&E, I’ve tried for 3 days to book. No luck even at booking. Couldn’t get through by phone. Visited but told to phone the out of hours service. 90 mins on hold to them, and cut off. And similar on other days. Frankly I’m appalled. The surgery was not busy, and has more staff than any surgery i’ve been with. Staff didn’t care when told of symptoms (so why did they ask?). Still in limbo, so do I have to go to A&E?  What on earth has happened to primary care?
GP surgery review: abbamoor-surgery
Title: No communication or registration
Rating: 1 out of 5
Visited: March 2023
I registered online on 10 March 2023 and have still not heard back on 28 March.

There is no online way of checking or updating the application.

I don't understand why I haven't received an email either accepting my registration or seeking additional information so am now going to choose another surgery.
GP surgery review: abbamoor-surgery
Title: Great care
Rating: 5 out of 5
Visited: November 2022
This is an absolutely phenomenal doctors surgery. The receptionists are kind and warm and take the time to listen, the doctors are friendly and caring. I really feel as though I’ve found a gem in this surgery. Thank you for your hard work.
GP surgery review: abbamoor-surgery
Title: Excellent  staff
Rating: 5 out of 5
Visited: October 2022
The staff team are always  friendly  gp fantastic  & his nurses are amazing  they have been so helpful  with my partner  thank u
GP surgery review: abbamoor-surgery
Title: Very helpful and friendly staff
Rating: 5 out of 5
Visited: August 2022
I called on 24th August regarding I want Dr Pratheep to write letter for some reason and Dr Pratheep done it on same day which I realy appreciate and the reception staff are great Diane, Kelly and all staff are very helpful.
GP surgery review: abbamoor-surgery
Title: Outstanding
Rating: 5 out of 5
Visited: June 2022
I am constantly in awe of my GP's practice. 
From the friendly, helpful & compassionate receptionists, to my GP & Nurse. 
Yesterday's visit was unplanned, but an emergency, and I was treated with the utmost respect & helpfulness.
GP surgery review: abbamoor-surgery
Title: Extraordinary surgery.
Rating: 5 out of 5
Visited: June 2022
I've just joined this practice on recommendation from my daughter.  Quite extraordinary,  no problem getting an appointment and zero time waiting to be seen. So efficient, definitely seems to be bucking the trend.
GP surgery review: abbamoor-surgery
Title: Wonderful Practice
Rating: 5 out of 5
Visited: June 2022
Every time I have to go to the doctors they see me very quick about all my problems and I recommend them to anyone they are a great practice.
GP surgery review: central-park-surgery
Title: Worst ever surgery
Rating: 1 out of 5
Visited: July 2022
My 2 year daughter had a high fever and also had a sleep apnea. We took her to the Surgery early morning and told her the situation and requested to book an appointment. I was appalled by the receptionist response that we don’t do emergency appointment and better take her to a&e. If you can’t see my GP when you need it then what is the point of having a one?!!!
GP surgery review: chase-cross-medical-centre
Title: very good practice
Rating: 5 out of 5
Visited: May 2022
I have been with this practice for over 20 years and have always been treated with respect and very professionally
GP surgery review: chase-cross-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
Never had any problems with this surgery, I ring for an appointment never any problems, first class service that I would recommend to any one 
No problem parking 
Easy bus access if you can walk
GP surgery review: dr-a-patel
Title: Poor Practice
Rating: 1 out of 5
Visited: March 2023
Absolutely horrified at the amount of time it takes to get through to reception - waiting 32 mins today and only stayed on the line as i needed to cancel an appointment and didnt want it to be a wasted slot for someone else, knowing how unlikely it is to get an appointment before 2/3 weeks. Almost impossible to get through to anyone and even more impossible to get an appointment within 2 weeks minimum. Puts a lot of pressure on secondary services.
GP surgery review: dr-a-patel
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
I would like to say a Big Thankyou to the receptionist for getting my meds sorted out and ringing me back to let me know my recent test  was clear they are working hard to help patients through this extremely difficult time of covid Also the Doctors are working very hard to see as many patients as possible or making phone consultation over the phone I am very happy on how I have been treated and appreciate all at the surgery Thankyou .
GP surgery review: dr-gupta
Title: You won't get past the receptionist to get an appointment!
Rating: 2 out of 5
Visited: December 2022
I can never get an appointment, always being pushed on to an out of hours service. I have given up trying for an appointment. Terrible experience with this GP. 
In the summer I need to see the Doctor face to face-had to insist on this, all the while continually being advised by receptionist to contact our of hours service. Has to wait longer as I wanted to see the GP face to face.
GP surgery review: ingrebourne-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2023
Whenever I need an appointment I can get a phone call on the day and if I need to be seen, this is also offered. Very helpful, kind and professional. All staff are friendly. Cannot fault this practice.
GP surgery review: ingrebourne-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: February 2023
This surgery took me on as a patient knowing I had a complex medical condition. The doctors and nurses are very kind and make time to listen.
GP surgery review: kings-park-surgery
Title: Does what us says on the tin
Rating: 4 out of 5
Visited: October 2023
Running a little bit late, but good answer from Doctor   Cut down on tablets I have to take each day
GP surgery review: kings-park-surgery
Title: Great doctor
Rating: 5 out of 5
Visited: January 2022
Lady gp I saw today very thorough and caring did not rush consultation and assured me I would receive a call at a later date to review my health and medication.Very lovely lady cannot praise her enough.On leaving she wished me well and enquired after my partner which I thought was great shame I am not allowed to mention her name but I understand why
GP surgery review: lynwood-medical-centre
Title: Great Practice and Friendly Staff
Rating: 5 out of 5
Visited: October 2023
The staff was friendly and efficient, creating a welcoming atmosphere. The doctor was attentive, thorough, and took the time to address all my concerns. The facility was clean and well-maintained. Overall, I highly recommend this practice for their professionalism and commitment to patient care.
GP surgery review: lynwood-medical-centre
Title: lung  function  test
Rating: 2 out of 5
Visited: October 2023
was taken ill with chest infection - hospital told me to go to the gp to have a lung function test.   went to the gp this morning and ask for an appointment for a test - receptionist rude and ignorant saying we do not do them - as if i thought they were capable  - the doctor does them - really

she then told me there were no appointment and i would have to phone after 4pm

why are people like her being employed as receptionists  because they are not interested in the   job and just bring the surgery ratings down

p. harvey
GP surgery review: lynwood-medical-centre
Title: Best surgery in the whole area
Rating: 5 out of 5
Visited: February 2023
I am so pleased with Lynwood Medical Centre. This is the best thing happened to us since moving in this area last year. It was norm in our previous surgery to have routine appointments after 4 weeks. Me and my family members calked 3 times in last 2 months for routine appointments and were given appointments within 2-3 working days. All staff very helpful from reception to clinicians.
Thanks Lynwood Medical Centre for taking care of me and my family. We all are in safe hands.
GP surgery review: lynwood-medical-centre
Title: Always supportive in all areas
Rating: 5 out of 5
Visited: February 2023
I love this practice they are always supportive always there for me with my physical and mental health,  they have been there as a GP through thick and thin for me I can never doubt them. If it wasn't for there surport helpfulness, there kindness and understanding I wouldn't be here today they are my saviour. 
I love these people like family. I stay with them as they understand me, they are my life they have helped me through a lot of things bless them.
GP surgery review: lynwood-medical-centre
Title: Thank you for your overwhelming support
Rating: 5 out of 5
Visited: September 2022
A big thank you for the overwhelming support from Lynwood. We moved from Ukraine three months ago. On our first day of registration we received translated copy of forms for my parents ( they don’t understand English) . Received call to book for new patient health check, offered appointment with mental health nurse and also offered help to sort out our housing and other issues.
Lynwood.
We were happy to know that Lynwood has
Ukrainian support group and we receive text for monthly meetings to listen to our issues. Thanks all the staff at Lynwood , your act of kindness has  made 
positive impact in our lives .
GP surgery review: lynwood-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: August 2022
Phones are answered quickly and my appointment was given in my required time frame. The receptionists are very friendly & helpful. The GPs I have seen over the years are attentive and have given good advice and explained things thoroughly to me.
GP surgery review: lynwood-medical-centre
Title: Excellent GP and reception staff
Rating: 5 out of 5
Visited: August 2022
New mum - I received a call from lovely reception staff on Thursday to prepone my post natal check and rebooked with other GP on Friday 12 August. He was amazing, friendly and attentive. I have felt listened to and taken seriously. I was previously very nervous about going to the doctors but now feel that I can get in touch when I need them. He is a superstar. 
Pleasant waiting area. Outstanding surgery⭐️⭐️⭐️⭐️⭐️
GP surgery review: lynwood-medical-centre
Title: Great improvement overall
Rating: 5 out of 5
Visited: August 2022
Tremendous change! Both in premises and services. Reception staff are very helpful and polite. Got appointment for next day. My friends and neighbours registered with other doctors moan how the earliest appointment they are offered is after 2-3 weeks! Nice attentive doctor. Building very clean, airy and bright compared to the old premises
GP surgery review: lynwood-medical-centre
Title: Excellent 5 star service
Rating: 5 out of 5
Visited: June 2022
Usually who are happy with the service do not leave any comment here. 5 star to Lynwood for seeing my son face to face same day though I called at 3.30 pm. Receptionist was very nice and tried her best to accommodate my son. Dr was really very good and saved my son’s life . Cannot recommend more thanks Lynwood
GP surgery review: lynwood-medical-centre
Title: Some rude receptionists & services could be better
Rating: 2 out of 5
Visited: February 2022
The timeline for my complaint/review 23.02.2022-1.03.2022

I left a prescription at reception, where I handed it in person. I stressed the urgency  and need of getting it to the pharmacy in ample time. I called the next day to double check and was informed that it hadn't been done. Again I stressed the urgency of getting it through. I was told this would be done. I called on Monday again to check progress and was told it would be put through. Again I emphasised the urgency. I called the pharmacy today and was told they hadn't received it. So I called the surgery again asking what the hold up was. I was told it took 3-4 working days and that the prescription is waiting for doctor to sign off. The receptionist attitude was rather rude and then she questioned me because I got the initial date I dropped the letter off wrong,  I said Wednesday, when in fact I dropped it off on Tuesday. Her response, in a rather condescending way was "oh now the date has changed has it". I dropped it off giving them more than enough time to get it approved and sent to the pharmacy. Her tone was condescending and lacked any ounce of emotional intelligence. I was telling the truth and the fact that I had to chase 3x to find out what's happening to my prescription which I stressed was urgent is really unacceptable. I will be raising a formal complaint to the practice manager. Often the receptionists are very rude both on the phone and in person and behave like they don't have the time to support or help you. Not all are but in my experience the majority of the time! If a patient is chasing for urgency then surely it's important to help expedite things. This surgery's services and customer service keeps going down hill and something needs to be done to improve it. It's one thing to improve your building physically, but equally important is the way you treat your patients, especially if your receptionists have no sense of EQ and are the front line!
GP surgery review: petersfield-surgery
Title: Appointments Difficulties
Rating: 3 out of 5
Visited: November 2023
The telephone portal for same day appointments has remain practically unhelpful as the only answer when called any day anytime is there’s no more available appointments at this time 
It’s making waiting to book Gp appointments a risky and dangerous venture 
It will create further unnecessary pressure on the A and E
GP surgery review: petersfield-surgery
Title: Never experienced anything like this!!
Rating: 5 out of 5
Visited: November 2023
Been patient of this gp for almost 5 years, 3 years in I moved out from the area but under no circumstances I would register myself elsewhere.
Nothing is problem for this practise, anything I ever need is one call away, receptionists are extremely friendly, nurses are very helpful and accommodating, everyone there is happy to go the extra mile to help. 
My referral has been messed up few times tho, but I believe that’s due to the fact that I moved away. 
Everyone in this place deserves the best as they r doing their very best.
GP surgery review: petersfield-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I find the reception ladies very helpful and polite they also respond quickly to any queries I might have. They were very helpful in arranging letter I needed. This is a great well run practice. I also saw the nurse this week and she was brilliant
GP surgery review: petersfield-surgery
Title: Absolutely love this practice
Rating: 5 out of 5
Visited: September 2022
I am not a patient here but I have been accompanying a very elderly relative to the practice as well as dealing with her medical issues  over the past few years. I couldn't praise the staff and the doctors enough. The reception team are lovely, always helpful and extremely pleasant. We have seen a number of doctors who are very understanding, kind and pleasant. I'm sure in this job it is very hard to please all of the people, all of the time but I feel that all the team go out of their way to try. I am very impressed with how we have always been treated. Thank you everyone.
GP surgery review: petersfield-surgery
Title: Great service
Rating: 5 out of 5
Visited: September 2022
I done e consult online it’s great you get answer day or two the staff there are great doctors I can’t fault them they good doctors there
GP surgery review: petersfield-surgery
Title: Delayed appointment
Rating: 1 out of 5
Visited: April 2022
Can't get appointment for 4 weeks not even a telephone appointment. Have to wait for 4 weeks did telephone appointment to adjust medication after blood test result. Letting us to continue the wrong dose of medication until appointment.  Terrible experience. 
If less staff,staff to be increased to serve the patients or new patients to be redirected to other GPs. It's really unfare to get this type of GP service when we pay 350 pounds for NI every month. It's painful.
GP surgery review: prasad
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
I find the Doctor and reception staff very helpful no problem is to small and offer good advice you do t feel rushed with your appointment
GP surgery review: the-green-wood-practice
Title: Caring service
Rating: 5 out of 5
Visited: September 2023
The Gubbins Lane surgery went the extra mile for me when I found two lumps. They were extremely kind, understanding and caring. Thank you very very much.
GP surgery review: the-green-wood-practice
Title: Prompt advice
Rating: 4 out of 5
Visited: April 2023
Having contacted the surgery on three separate occasions over the last few months I have been able to get straight through. On the first occasion I received a phonecall from the surgery the next day, on the second occasion I was given an appointment the next day and on the third occasion an extremely helpful member of the admin team was able to help. Very reassuring.
GP surgery review: the-green-wood-practice
Title: Great service. Highly recommend
Rating: 5 out of 5
Visited: July 2022
I'm a typical man so contacts with my Doctor are few and far between. Was such a good experience I had to write this 
I rang to renew my prescription. Extremely helpful staff arranged this and also forwarded the Patient Access APP details. I can now register on the App and save time and effort for both parties.
In addition I was able to quickly arrange a GP appointment, admittedly for a few weeks time, with ease.
Staff were really friendly and I'd definitely recommend this practice
Steve
GP surgery review: the-green-wood-practice
Title: Very helpful
Rating: 4 out of 5
Visited: July 2022
I contacted the surgery with a pain in my right side and was given an appointment for the same morning.
The Doctor diagnosed, typed a letter and contacted the hospital the surgical registrar. I had an operation to remove my appendix the next day. Cannot thank them enough.
GP surgery review: the-green-wood-practice
Title: Dreadful service
Rating: 1 out of 5
Visited: June 2022
l have currently been waiting on the phone for 1 hour and 50 minutes to discuss my medication. It is now 45 minutes past their phone opening time and l doubt l will be answered so will not have access to the medication that l need to stop me from becoming seriously sick over the weekend. l started my call at number 2 in the call and have been number one for an hour. This is completely unacceptable and l will be putting in a complaint one the NHS website.
GP surgery review: the-robins-surgery,-harold-hill-health-c
Title: No appointments.
Rating: 1 out of 5
Visited: April 2023
I phoned at the said times to get an appointment; 8.30 and 1.39. No appointments available and no offer of alternative venue or pharmacist. In fact when I phoned this morning and I became number 2 in the que the surgery cut me off with a message saying they are busy. I work so I cannot continue to be holding on to a phone line to get an appointment.  I have also emailed the surgery regarding a repeat prescription to no avail.