janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: wallace-house
Title: Fantastic Trainee Doctor
Rating: 5 out of 5
Visited: January 2024
I just wanted to say what a super trainee doctor we saw today.  She was thorough, caring, listened to my concerns, patient and reassuring.  All the qualities you required to become a fantastic doctor - thank you.
GP surgery review: wallace-house
Title: Catch 22
Rating: 3 out of 5
Visited: December 2023
Rang surgery 8.30. Needed urgent appointment for my wife with quite a serious iatrogenic arm thrombosis following probably unnecessary ct scan. None available. Told to use e-system. Did so. Waited all day for contact. Then message from wallace house that they we’re not receiving e-consultations. Result: spent 10 hrs in a&e. Doctors are busy (I’m one) but so are patients. Comments?  What’s happened to whole person medicine?
GP surgery review: wallace-house
Title: Terrible communication
Rating: 1 out of 5
Visited: October 2023
Been trying to get called for E consultation for a week now. I have a very infected toenail and its painful. First E consult form was completely ignored. Second one had a text that minor injuries would call me tat morning. Nothing ...have sent the reminder form back twice now. Reckon my toe will fall off before I receive treatment!
GP surgery review: wallace-house
Title: Embarrassing
Rating: 1 out of 5
Visited: October 2023
This surgery should be embarrassed of themselves. You can’t even get an appointment because none of their contact measures actually function. Every time I have gone on econsult it says there are no appointments; is this an error on your system or actually the case? If you submit a message through the NHS website it doesn’t work and just says ‘forbidden’. If you email them via the email address on the NHS it says the email address isn’t monitored so what is the point in even having it stated as a contact method? If you call you can’t get through. This is an absolute joke and the surgery should be ashamed of themselves for not having appropriate contact measures in place.

If you even get an appointment, expect to be seen late even if you’re the first appointment of the day. How can you be running late on your first appointment of the day?!?

This surgery needs a serious overhaul!
GP surgery review: wallace-house
Title: Impossible to contact
Rating: 2 out of 5
Visited: September 2023
After the Secretary left a voice mail asking for me to contact her back earlier today, I tried for nearly 2hrs to get through to the surgery.  The Secretary had asked that I call back on their number and choose the Secretary option.  I assume she meant option 3 as there isn't actually a Secretary option on the recording. The first try my call was cut off after 10mins of waiting, the second try I waited for over 35mins before a recording played saying that they could not put me through and asking me to phone back or try a bypass number.  I have no idea what the bypass number is.  The third try I phoned the main number again and then chose option 1 in the hope that I could actually get through. I waited for over an hour and when I finally got through the receptionist seemed aloof when I mentioned that it had taken so long to get through.  Then when I asked to speak to the Secretary I was put on hold again for a few more minutes to then be told the secretary had left for the day.  It was more frustrating to find out that the call was to confirm an email address for a referral that we spoke to someone about a week ago.  I am not sure why this was not checked at that point, but also assume that this means the referral has not been put through yet, a week after getting in contact with the surgery and on that occasion we also had to wait for over an hour to get through. All of this unfortunately could not be done on the e consult system that is constantly referred to on the phone recordings.  It would be great if this could be looked into, to improve the service.  And some greater understanding from the call staff would be appreciated, after waiting nearly 2hrs I was not impressed with the response unfortunately.
GP surgery review: wallace-house
Title: Great Doctor
Rating: 3 out of 5
Visited: August 2023
Everything was fully explained and the Doctor listened to me and referred to my medical notes, she was very helpful. I am very pleased with the result of the appointment.
GP surgery review: wallace-house
Title: Very efficient doctor
Rating: 4 out of 5
Visited: August 2023
Felt that seeing a doctor one to one helped with the symptoms and I felt happy with the outcome.  I didn’t feel I was being rushed through and felt that she dealt with all the issues and anxieties that I had.
GP surgery review: wallace-house
Title: Poor service
Rating: 1 out of 5
Visited: August 2023
Did econsult as needed to see Doctor rather than keep having a phone consult & being fobbed off & not resolving the medical issue.  Doctor called in the morning & told me to attend surgery at a stated time that day. No text came through, so attended surgery at time stated only for receptionist to say I didn’t have appointment & didn’t believe me when I said I did. After sitting and waiting for ages I was eventually sent to another practice who were very helpful & informative unlike my surgery.  Can never get through on phone and if attend in person have to queue for ages too.
GP surgery review: wallace-house
Title: Very dirty
Rating: 2 out of 5
Visited: August 2023
The waiting room is filthy - enough to make anyone feel unwell in itself! The entire surgery needs a lick of paint- let alone more staff to cover phone lines. It took me 45mins this morning to get an appointment when I started as number 7 in the Que! Not great service or practice!
GP surgery review: wallace-house
Title: Impossible to make contact
Rating: 2 out of 5
Visited: July 2023
I need to get an extra packet of my prescription.
You Have to phone between 8 to 12. or between 2 and 5.
They do Not answer the phone outside these times.
You cannot Email.
You cannot use the econsult system outside of practice opening times. eg Monday to Friday 9 to 5.
You also cannot use the econsult system to request prescription alterations.
If I have the option to phone them during the day, whilst at Work, if your lucky they will answer in an hour or so.
System designed for people Not working. 
No ability to contact outside of working hours. 

Service? This practice has shown me over several years that the management do not invest in service. They are fairly good at saying the right things, but terrible at following up.

(I must note that the staff, if you ever manage to get to one are great, but the practise management and resourcing are awful).
GP surgery review: watton-place-clinic
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2023
A well organised, caring supportive practice.  Every member of staff looks to treat each patient as an individual and gives the highest level of care when they most need it.  Thank you
GP surgery review: watton-place-clinic
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
I have been here numerous times over the last few months, and always have such a great and easy experience, every single person I encounter from reception, nurses, doctors & dispensary are so king and helpful and I feel go out of their way to help! I know there all super busy too but always warm, friendly and helpful
GP surgery review: watton-place-clinic
Title: Exceptional
Rating: 5 out of 5
Visited: August 2022
I can not fault this surgery. My family and I have always had such a high level of care. From the receptionists to the dispensery, nurses and doctors , I feel incredibly lucky to have Watton Place Clinic on my doorstep. Everyone is kind , caring and compassionate and I wouldn't want to go anywhere else.
GP surgery review: fairbrook-medical-centre
Title: Highly recommended
Rating: 5 out of 5
Visited: January 2024
The surgery is overloaded with patients so booking an appointment is very difficult but, other than that, the quality of care is consistently good. Recently I emailed in about an issue with me that potentially was dangerous, no exaggeration,  and soon after they called me to deal with the concern, which they very quickly and effectively.
GP surgery review: fairbrook-medical-centre
Title: Great receptionist - practice
Rating: 5 out of 5
Visited: November 2023
I’ve been recently diagnosed with breast cancer, the receptionist is amazing, professional, bubbly, friendly , understanding makes my day when I speak to her … been at this surgery since 2005 and it’s the best place & so clean as well.
GP surgery review: fairbrook-medical-centre
Title: Excellent polite and helpful staff
Rating: 5 out of 5
Visited: November 2023
Personally, I have found the staff from GP's, nurses, reception staff and almost everybody in-between to be very helpful, friendly and knowledgeable.  Today was an example of that. I had just come out of hospital  this morning.  I needed an issue with some medication dosage to be sorted out. The staff member that I spoke with, went above and beyond to help me. I wasn't feeling well and she took the pressure off. Also, thanks to the quick thinking of one of the GP's, I was sent straight to hospital in an ambulance.  Thank you to most of you at that practice. I think you are doing a great job even under difficult circumstances.
GP surgery review: fairbrook-medical-centre
Title: Great all round
Rating: 5 out of 5
Visited: September 2023
Advanced Nurse Practitioner  in room 12 was very professional and thorough and didn't feel rushed.  Very pleased with the all round treatment and time given.
GP surgery review: fairbrook-medical-centre
Title: amazing
Rating: 5 out of 5
Visited: September 2023
i had a issue with my medications and staff went out of their way to make sure i had what i needed last minuite on  a friday bringing the meds to me themselves as i couldnt get out 
i am so gratefull for all the help and support and patience they have given me over the past couple months i cant belive how lucky i am to have found fairbrook medical center
thank you
GP surgery review: fairbrook-medical-centre
Title: Dapagliflozin
Rating: 5 out of 5
Visited: September 2023
My sugar levels were very high and I was seen by the pharmacist who started me on Dapagliflozin. I was a bit hesitate at first but seen being on it  for 9 weeks I have not had any side effects and my sugar levels have stabilised. I am very pleased medication and service.
GP surgery review: fairbrook-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
I know people complain a lot about GP Practices and yes they all have flaws no systems are perfect.

But over the last year the Dr, Nurses, mental health workers, pharmacist, admin staff have gone above and beyond to support our family in every way possible 

They have seen us when we need to be seen, had phone calls to help us out, dealt with complicated pharmacy requests, helped get urgent appointments when needed and do much more they have been fabulous 

A massive thank you
GP surgery review: fairbrook-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: September 2023
I want to thank Fairbrook Medical Centre for their wonderful care and attention to my elderly parents.  It is a very busy surgery but this has never hampered their patience and service. All the staff, doctors and nurses have been so kind in helping my family get the treatment required promptly.  I know they are under pressure due to vast demand from new housing estates being built in the area and everyone needs a GP Surgery.  Fairbrook have been absolutely brilliant - again I cannot thank them enough.
GP surgery review: fairbrook-medical-centre
Title: Great support from Pharmacy
Rating: 5 out of 5
Visited: May 2023
I had the unfortunate experience of  suddenly my long term prescription getting changed due to a mis-communication. I called the surgery, yes, i had to wait a little  bit as i called at 8.30 when everyone calls but a very helpful/ knowledgable /polite  receptionist answered and listened to my dilemma,  she then arranged for the pharmacy department  to call me back by 1pm. Infact I got a call back within a couple of hours by a male pharmacist. He was extremely helpful / supportive and sorted out the issue quickly . I am again on track with my correct medication...a huge relief!. So thank you!!
GP surgery review: fairbrook-medical-centre
Title: Pharmacist Consultation
Rating: 5 out of 5
Visited: April 2023
Treated by the surgery as well as I have always been over the year I have been with them. The receptionist are good. I saw the male pharmacist and was unwell he sorted me out - prescribed what I should have had done. He did an x ray and it was all normal.
GP surgery review: little-bushey-surgery
Title: Outstanding care from everyone at this practice
Rating: 5 out of 5
Visited: November 2023
From the receptionist team to the medics, this surgery is staffed by people who genuinely care about their patients. Their kindness, compassion and willingness to go the extra mile (in and out of hours) is deeply appreciated by me, my family and the rest of the community who are patients of this practice.
GP surgery review: little-bushey-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: October 2022
I feel compelled to leave this feedback as I cannot praise Little Bushey Surgery highly enough. They are a lovely professional bunch from the GPs to the Reception Team. They are all so welcoming, professional and kind and do their utmost to put you at ease. During the Covid Pandemic, they were amazing, and always went the extra mile. Overall, the practice communicates with me very well and I know that this is the case for many others who use this excellent practice.
GP surgery review: schopwick-surgery
Title: Great Practice
Rating: 1 out of 5
Visited: January 2024
I always find the practice to be very prompt responsive and thorough . The doctors and staff I speak to are helpful. A great GP practice.
GP surgery review: schopwick-surgery
Title: Highly recommend this surgery
Rating: 5 out of 5
Visited: December 2023
I have never had an issue with Shopwick surgery.  The new patches system the receptionists and the Doctors are all professional, understanding , and efficient I think they are a very very well run practice.  I cannot fault them. 5 star all round
GP surgery review: schopwick-surgery
Title: Great Overall Experience
Rating: 5 out of 5
Visited: December 2023
Amazing from contacting the GP..the receptionist was first class and really friendly..as well as doing what she could to support me. The doctor was brilliant. He listened and even arranged follow-ups ..thank you and amazing all the way.
GP surgery review: schopwick-surgery
Title: Excellent practise
Rating: 5 out of 5
Visited: December 2023
I have been a patient  at this practise for 52 years. I have always received excellent care from all staff in the practise.The care for my severly learning  disabled son has been first class. The patient understanding of his behaviours regarding examinations, blood tests and  vaccinations means he is now  confident to attend any appointment and not totally dependent on the senior nurse for treatment. the liason person prompts  his appointments and every one is flexible and willing to cooperate to meet his needs in a very person centred way. This makes a huge difference to me as stress is reduced and I am seen as a partner in his care which I value. I have nothing but praise for the service we have experienced and this I hope is a way of thanking  all at Schopwick.
GP surgery review: schopwick-surgery
Title: Great experience
Rating: 5 out of 5
Visited: November 2023
My recent experience has been excellent - in contacting the surgery, having quick call backs, quick appointments, excellent service and treatment.
GP surgery review: schopwick-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
I have always received excellent & efficient help from Schopwick Surgery (mainly Bushey branch). Staff are efficient & follow through with any enquires or issues, from Reception to GP & everyone behind the scenes, who are not always appreciated. Thank you for looking after me.
GP surgery review: schopwick-surgery
Title: Outstanding practice
Rating: 5 out of 5
Visited: October 2023
I have been a patient of this practice for about 8 years and have been impressed all along by the combination of professional excellence of all the team combined with a truly holistic approach to patient care. They also employ technologly like Patches in a helpful way to make contacting the surgery simpler and always respond in a timely manner to requests for appointments and prescriptions etc. The Patient Liason group has run helpful Zoom meetings to enable patients to learn how to use the new technologies.
Recently following a Covid infection I had persistent fatigue and brain fog consistent with Long Covid. The practice Covid specialist nurse and practice pharmacist arranged tests to exclude other pathology before refering me to the Long Covid Service. The Long Covid Service has provided practical strategies to manage symptoms and set goals as I slowly move along my path to recovery. I am very happy and grateful to be under the care of this great team.
GP surgery review: schopwick-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: October 2023
New to the surgery and so far they have been amazing. Yes it’s a little annoying to fill in the form online but they get back to you so so quickly and with the person most likely to be able to help. The Pharmacist I spoke to was extremely patient and understanding. Very happy so far with this surgery - thank you Schopwick!
GP surgery review: schopwick-surgery
Title: Patches Booking Appointment System
Rating: 5 out of 5
Visited: October 2023
I was advised that a new system was in place for Shopwick Surgery.  I registered on Friday morning and then completed a request for an appointment, there are a number of screens you have to complete with the details of your symptoms and how you are feeling.  I completed this fully and requested an appointment with a doctor I have seen in the past, as this is quite a personal issue I wanted to see a lady doctor.    I was genuinely amazed when I received a phone call from the doctor that I had requested within 90 minutes of registering.  This was exceptional service and has resulted in me being able to provide the relevant information to progress my concern quickly and efficiently.  I will use this every time going forward instead of calling the surgery.  A great improvement.
GP surgery review: schopwick-surgery
Title: Awful experience
Rating: 1 out of 5
Visited: September 2023
It's taken over 3 months for the practice not to provide a medical report re Life Assurance, although the form has been with the Doctor all of this time.  
Further the management of the practice is not really set up to deal with queries - the website feedback form will not transmit as it believes that my response on their website is Spam, so I've no way of complaining other than through this route.
Communication is key and shopwick surgery has a very long way to go to restore this, as far as I'm concerned.
GP surgery review: the-grove-medical-centre
Title: Technological problem left baby without care
Rating: 1 out of 5
Visited: December 2023
I submitted a request for my baby to have an appointment with high temperature and cough with no improvement after four days. My request apparently wasn’t received so now I have to find an emergency department to see him. Current wait at most around 14 hours with paediatrics over run
GP surgery review: the-grove-medical-centre
Title: Excellent Customer Service
Rating: 5 out of 5
Visited: October 2023
Staff response to my urgent request for a repeat prescription having only just registered with the practice was prompt and quite remarkable. Courteous, attentive, professional , pragmatic , proactive and an excellent example of seamless teamwork at work . Their communication skills are commendable and inspiring . For such a busy surgery they do make an effort to offer person centred service . A most impressive first experience for me ! Keep it up .
GP surgery review: the-grove-medical-centre
Title: Helpful lovely practice
Rating: 5 out of 5
Visited: September 2023
I’ve always been very happy with The Grove Medical Centre. The Receptionists always go out they’re way to help & are always professional & polite. The care I received for my Son by the Nurses was outstanding. I can’t thank them all enough.
GP surgery review: the-grove-medical-centre
Title: Brilliant staff
Rating: 5 out of 5
Visited: August 2023
The staff at the practice go massively over and above to help. Have been with the practice for 26 years and never had any problems. The staff are friendly and helpful and nothing seems too much trouble.
GP surgery review: the-grove-medical-centre
Title: Unsympathetic GP
Rating: 1 out of 5
Visited: May 2023
The reception staff are great, the GP is extremely uncaring! 
Have a chest infection tried to get an appointment the receptionist kindly arranged a call back. The GP seemed irritated and insisted it wasn’t an emergency even though I explained I was sometimes breathless. I’m now in the process of changing GP
GP surgery review: the-grove-medical-centre
Title: Appointments
Rating: 4 out of 5
Visited: May 2023
While it's been very difficult to get through to the Reception for appointments, I succeeded in speaking to the GP by using the NHS portal which led to appointments and referral.
I would suggest using the service.
GP surgery review: the-grove-medical-centre
Title: Great doctors
Rating: 4 out of 5
Visited: April 2023
Today my daughter was seen by a wonderful doctor who really took the time to ensure she was getting the right treatment . It was very reassuring that he throughly checked her over
GP surgery review: the-grove-medical-centre
Title: Unable To Get Appointments
Rating: 1 out of 5
Visited: April 2023
Surgery is absolutely ludicrous for getting an appointment.  Next available appoint is 4 weeks away!!!!!!!!!!!  4 weeks for blood tests which are required before medication is re-issued.  I've called for an appointment in the next two weeks which gives plenty of time to have blood tests and get results prior to issuing new medication.  Over 4 weeks away is disgraceful.  I'm struggling to understand how the site states it's currently accepting new patients when you can't even provide a service for the one's you already have. 

The response, go to the hospital to get your blood tests.  Because polluting the air driving to the hospital, spending excessive amounts of money on the parking (during a cost of living crisis), and clogging up the hospitals when strikes are occurring, is the right response.  

It's no wonder the NHS system is in the crisis it is when doctors surgeries keep sending all the patients to hospitals instead of dealing with the simple appointments themselves.
GP surgery review: the-grove-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
The doctors and staff have been very helpful and attentive in the past few months. I had a cancer scare which is now negative. I had many tests with a good outcome. My husband had quite a few heart tests, which thankfully were all okay. We are both elderly and very pleased to be looked after so well. Many thanks to the Grove medical centre.
GP surgery review: the-red-house-group
Title: Exceptional and caring practice
Rating: 5 out of 5
Visited: August 2023
Very impressed with service we received and the whole process from booking an appointment to the GP we saw .  We were seen by a very kind caring doctor who took time to listen to my elderly Mum's concerns.
GP surgery review: the-red-house-group
Title: Great Service
Rating: 5 out of 5
Visited: August 2023
Very helpful staff who helped arrange an appointment for my daughter quickly when needed.  Doctor was very friendly and supportive to her.  Thank you.