janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: marden-medical-practice
Title: Are you in pain?
Rating: 2 out of 5
Visited: February 2022
Having been recently treated for pre cancer I was told to speak to my GP should I have any symptoms or concerns regarding this.  Early in the year I had a private scan which showed something suspicious.  Naturally I wanted to get it checked out so I rang to book a GP appointment.  The receptionist asked if I was in pain to which I responded I wasn't.  I was then told I would have to wait nearly 7 weeks for an appointment.  I told them my concerns about cancer, but the answer was final, if I wasn't in pain I wasn't entitled to an earlier appointment.  I ended up paying for private medical care and investigations as I was concerned about the length of time I would have to wait.
GP surgery review: marden-medical-practice
Title: Amazing Care
Rating: 5 out of 5
Visited: February 2022
Everyone I have dealt with at the practice has been kind and really helpful. I feel they have gone above and beyond by seeing and helping my 2 year old daughter who has ongoing medical issues. It’s been an anxious time but the care that has been provided by Marden Medical practice has put helped put me at ease. I can’t thank the staff enough for their continued support.
GP surgery review: marden-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
I was having severe itching on my scalp which was making me feel most unwell. This might seem a minor problem with all that is going on at the moment. But it was really driving me to distraction & affecting everything I do. This problem had been going on for over a month but I didn’t want to trouble the practise with what seemed like a minor issue. I had tried many different things to get rid of it to no avail. The girls on the phone were most helpful & the Nurse Practitioner was lovely. 
They didn’t make me feel I was being a nuisance over something which possibly seemed quite trivial. 
Gave me a prescription & it has so improved & I feel so much better in myself.
A win win situation. I am most thankful.
GP surgery review: marden-medical-practice
Title: Wonderful as ever
Rating: 5 out of 5
Visited: January 2022
Went to the practice today saw a gp trainee   who was lovely  very knowledgeable and thorough.also whilst in waiting room overheard the receptionist dealing with somone who really wasn't being very reasonable. The receptionist was so patient and helpful.this practice has really maintained their standards in what has been an incredibly difficult time for gp practices.
GP surgery review: severn-fields-medical-practice
Title: Hopefully not a common issue
Rating: 3 out of 5
Visited: February 2022
I was asked to call for a telephone consultation to discuss 2 sets of blood tests. I arranged to be called at 15:00 on a day where i had time during work. By 15:45 still no call, and i had to return to work. I then found ONE ! attempted call had been made  !! Which i of course missed! I returned the call to be told a marker had been put on to call me back. Fine i thought call me anytime as i was free to take the calls for the rest of the day.
This was last Thursday ! I still havent received that call ! Hopefully nothing to worry about then .... 
I have only visited this practice a couple of times, so hopefully it was just a over sight hence my rating. However i feel it needs highlighting.
GP surgery review: stirchley-medical-practice
Title: Even attempting to get ahold of the receptionist is hard
Rating: 1 out of 5
Visited: June 2022
I’ve actually had to leave my big health concerns and problems with my mental health as when you call you can’t even get through to be on hold as it’s at max capacity, then after calling repeatedly like over a hundred times you end up then waiting in the hold que for a further hour. I understand it’s busy but it’s so difficult to get ahold of anyone
GP surgery review: stirchley-medical-practice
Title: Medical summary
Rating: 1 out of 5
Visited: June 2022
28 days to wait for a medical summary is ridiculous,  I made request for medical summary and the re receptionist told me to com after one week, that was last week, today I received the same answer and the staff was very rude, that is jus ridiculous.
GP surgery review: stirchley-medical-practice
Title: Summary records for last 3 mouths
Rating: 1 out of 5
Visited: June 2022
I made a request and, and ansewer was to wait minimum 28 days. That is ridiculous, I need that for my job I can’t work 28 days from now because, they don’t want.
GP surgery review: stirchley-medical-practice
Title: Awful practice
Rating: 1 out of 5
Visited: February 2022
Absolute joke this practice is 
Can never get through and when you do 4 days later takes another 4 days to sort your prescription out
GP surgery review: stirchley-medical-practice
Title: A Great Practice
Rating: 5 out of 5
Visited: February 2022
I can only speak as I find.  We are all so quick to complain & write negative reviews, but I can honestly say I have never had a bad experience at this surgery.  I have always found both the Drs, nurses, and reception staff to be extremely friendly and professional.  I rang yesterday for an appointment, I was quite emotional at the time, the receptionist showed nothing but compassion and professionalism.  A Dr rang shortly afterwards.  Thank you so much.
GP surgery review: stirchley-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: January 2022
Phoned on Monday morning to ask for some help for my Dad who had been recently discharged from hospital and was in some discomfort. Staff were first class in making enquires and organised for a nurse to check him over all in the same day. Very caring despite the huge pressure they must be experiencing. Thank you Stirchley team on behalf of my Dad who is feeling much better!
GP surgery review: wellington-medical-practice
Title: no improvement in service
Rating: 1 out of 5
Visited: March 2023
I've had an issue now for over 12 months resulting in blood tests, an MRI, seeing the physio several times, seeing or speaking to clinicians 4 or 5 times, speaking to their pharmacist several times.  I still have no diagnosis and have not been seen by a doctor.  I have just tried to phone in response to some blood test results, waited on the patient countdown service for 40 minutes until I was number one in the queue and then was cut off!  They just cannot get their admin sorted at this place.  I went in person the other day and was greeted by a very morose and uninterested receptionist.  You come away from the place feeling more depressed than when you go in.  Nobody seems to have a good view of the place and indeed some of my neighbours have abandoned this surgery.  Why on earth can't they operate an efficient, patient-friendly service? We need CQC to get things sorted here, properly sorted. You have enough evidence via the reviews.
GP surgery review: wellington-medical-practice
Title: Very shocking service.
Rating: 1 out of 5
Visited: January 2023
Terrible service when rang and was waiting on the phone for over 1hour 30 minutes. Was calling about my daughters jabs only for the staff member to be very rude over phone and would not book them for any day and time suitable for me and basically gave me no option but to take the date they had given. Absolutely appalled by the service have always been given. Whole doctors needs a serious good looking at.
GP surgery review: wellington-medical-practice
Title: Rang 3 days on the run and told to try again tomorrow
Rating: 1 out of 5
Visited: December 2022
Terrible experience I have a cough for over 3 weeks constantly bringing up mucus. Tried all remedies am diabetic have rang several times and just told try again tomorrow I fear I may get phemonia and can't even get a call back,horrible surgery
GP surgery review: wellington-medical-practice
Title: Appalling Service
Rating: 1 out of 5
Visited: December 2022
Lines open at 8.30 Impossible to get through.  Eventually managed to get through around 9.30, waited an hour to speak to someone only to be told I was too late calling and to dial back at 8.30 tomorrow.  Appalling service.  Call handler extremely abrupt and couldn't give a toss. I will take my complaint further
GP surgery review: wellington-medical-practice
Title: Disappointed about the service
Rating: 1 out of 5
Visited: October 2022
Tried to call and got cut off after 30 minutes. Seen the reviews going back months and still the same excuses. I do not live on the area and I needed someone to show some support for my elderly parent. Not the first time
GP surgery review: wellington-medical-practice
Title: Terrible patient care
Rating: 1 out of 5
Visited: October 2022
If you want a receptionist to tell you you may have cancer but you do not need to see a gp this is the practice for you…..if you need a practice where they don’t know the complaints procedure, if they even have a practice manager or who cqc are….then again the practice for you….to have a locum nurse practitioner agree that the level of care you have received is appalling says a a lot! And that the receptionist has given you incorrect information! Being told by a receptionist you don’t need to see a gp or why you are bothering to ask for test results……being text instead of having a phone appointment or better yet having some results explained to you on a prescription label having had no contact with a gp???sending patients to a and e as they have no appointments
GP surgery review: wellington-medical-practice
Title: Great nurses
Rating: 3 out of 5
Visited: October 2022
Have been under the nurses from June to October this year sometimes twice a week but always weekly .  I would like to say a big "Thank You" to the nurses for their excellent care .  I'm sure I am one of many that are so thankful of their excellent care.  The Wellington Health Centre itself does need improving on the running of it.  As many have said to phone in takes an hour on hold.  Its not patient friendly even if you are old they don't care you have to go through their rules which do not seem to be the same in other practices and very often cause more stress than is necessary.   I will end this review on the care of the nurses that I have been under "thank goodness we have them" and I hope you get reward you deserve.

friendly.  Patients
GP surgery review: wellington-medical-practice
Title: Not fit for purpose
Rating: 1 out of 5
Visited: September 2022
Impossible to get through on the phone, Have been registered with 
this practice for three years and have never had a face to face with a doctor
GP surgery review: wellington-medical-practice
Title: Awful practice
Rating: 1 out of 5
Visited: September 2022
After waiting over 1hr 10 minutes for someone to answer the phone,I explained why I needed to either speak or see a doctor or nurse,I was just told there were no appointments at all and to try the next morning or speak to a pharmacy!.. its disgusting! I actually explained I'm in pain,whoever I spoke to didn't even do the usual speaking to clinician to see what they suggest
GP surgery review: wellington-medical-practice
Title: Shocking service
Rating: 1 out of 5
Visited: September 2022
Impossible to get through on the phone, you can not see a gp. They either refer you to a local hospital see a gp there instead, or you speak to a nurse on the phone who is wonderful and must be very overworked, but even then you can’t find out when you will be called and if you miss the call due to having a job, you have to ring again for a very long time.  I feel that essentially I don’t have access to a gp.
GP surgery review: hartshill-medical-centre
Title: The best experience I’ve had in a clinic
Rating: 5 out of 5
Visited: August 2023
The doctor, the nurse and receptionist were very professional and kind. The doctor explained to me very clearly the process of my procedure, he was very kind and made me feel looked after and happy. The clinic was also looking very clean and modern which made my experience even better. Thank you all
GP surgery review: hartshill-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Helpful and pleasant staff. Kept informed all way through my procedure and made to feel at ease. Got no issues at all with the practice and would definitely go back there again.
GP surgery review: hartshill-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: July 2023
Practice was clean, staff were welcoming and friendly. Appointments were efficient and I was more than satisfied with care given.
GP surgery review: hartshill-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Very welcoming and good explanation of my minor operation, and excellent care on the day and was made to feel very comfortable
GP surgery review: hartshill-medical-centre
Title: Superb Practice
Rating: 5 out of 5
Visited: July 2023
The Doctor and nurse were absolutely brilliant. I was very nervous and They made my feel at ease during my operation. They are a credit to the NHS.
Although having a vesectomy is not nice, the practice made it a comfortable experience.
GP surgery review: hartshill-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
I had a copper IUD fitted and it was the easiest experience. The doctor and nurse were lovely, I was made to feel comfortable & I was in and out in no time, amazing practice.
GP surgery review: hartshill-medical-centre
Title: Great practice.
Rating: 5 out of 5
Visited: June 2023
Had a vasectomy done here and the level of service and care was excellent. I was very nervous but the surgeon and nurse on the day made me feel at ease.
GP surgery review: hartshill-medical-centre
Title: Very accommodating
Rating: 5 out of 5
Visited: May 2023
I had a telephone consultation with the GP prior to my appointment, and I explained my situation where I had recently suffered a miscarriage. I wanted to have the coil fitted to avoid this experience again. The Dr rang me with a cancellation appointment on the day I attended as he remembered my situation. The Dr and chaperone were very informative through the whole process and made me feel relaxed, conformable and very reassured. Thank you for a great experience
GP surgery review: hartshill-medical-centre
Title: Great practice but long wait
Rating: 4 out of 5
Visited: May 2023
The doctor who did the fitting and who I spoke to was lovely. All the staff were really nice. There was a long wait for my IUS fitting appointment, several months as it was cancelled the first time. But the experience was positive otherwise.
GP surgery review: hartshill-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
A big  thank you to all the staff for their quick response at getting an ambulance to me when I was having difficulty breathing   Thanks again
GP surgery review: all-saints-surgery
Title: Always helpful and straight-to-the-point.
Rating: 5 out of 5
Visited: July 2022
Whatever the case me and my family always found the staff at All Saints Surgery professional and helpful.

The doctors and nurses always took great care whilst looking into any problems, as well as all the staff remains friendly and helpful, for which we would like to highly thank them, at least in form of writing a positive review. :)
GP surgery review: all-saints-surgery
Title: Very poor management and patient service
Rating: 1 out of 5
Visited: June 2022
Always struggle to get through to speak to someone to make an appointed.  Your stuck in the phone queue for atleast 20-30mins which is too long of a wait time especially when your calling whilst at work.  face to face appointments with a GP are impossible but yet the surgery is empty when you go in? I have been waiting for immunisations before I travel abroad for over 4 weeks and I travel in 4 weeks.  I was told I need to have them 8 weeks before I travel. I have since been told i can pay for them if have them elsewhere!
GP surgery review: all-saints-surgery
Title: Terrible recpetionists
Rating: 1 out of 5
Visited: June 2022
I have not seen worse receptionist than these. You can never get trough for a appointment. You eithr are on the waiting list forever or you're beeing just  cut from the line as no one is answering the phone.
When I ever I have been there the receptionists tend to ignore the phone ringing and do their own stuff such as have a coffee and a chat between whilst people are waiting!!
GP surgery review: all-saints-surgery
Title: Awful Receptionists
Rating: 1 out of 5
Visited: May 2022
This practice has an incredible ability to recruit the most unhelpful and rude receptionists. I asked for a simple name change on my NHS record so that I could register for the NHS app to download a vaccine certificate for an emergency flight I had to catch for family reasons and was told “it won’t get done today”.  I asked for confirmation when it would be done and was told I would have to call back all day to see when they had got round to it!  It would take 2 minutes to do this and call me to let me know!
GP surgery review: all-saints-surgery
Title: Frustration
Rating: 3 out of 5
Visited: May 2022
For the past two months I have rung the surgery five times for my test results, on four occasions the results were not in and I was told there was no need to ring because I will receive a text when they arrive. That was two weeks ago, because it is important to me I rang the surgery yesterday at 11am and was told that I was no2 in the queue by the answering service, after 25minutes I was still at no2  I had to hang up in the end. I find it hard to believe that this was down to one caller. What with the ridiculous wait from the hospital lab and the difficulty in contacting the surgery my health is declining ( I have a chest infection that is not getting any better). The whole point of providing a sample was to ascertain if I needed treatment ASAP. It can't be right for me to wait two months. 
Three years ago I was in hospital with pneumonia. I don't want that to happen again.
GP surgery review: all-saints-surgery
Title: Great and helpful pracctice
Rating: 5 out of 5
Visited: January 2022
I can say just good things about the GP. Very professional, helpful receptionist team. Fortunately I got a very helpful Doctor, who helped me through last year, with his experience and helpfulness he could manage to give me perfect diagnosis, treatment. I would like to say big thank you for the all team.
GP surgery review: alrewas
Title: Fantastic Practice
Rating: 5 out of 5
Visited: March 2022
We joined Alrewas Surgery when we moved to the neighbouring village in 2019.  The doctors, nurses and admin staff are all excellent.  Given the difficulties of the past two years, I've been repeatedly impressed with how helpful they are and how they have employed sensible solutions to balance between remaining Covid-safe and seeing those patients that need to be seen in person.
Highly recommended practice!
GP surgery review: carlton-street-surgery
Title: Awful healthcare - avoid
Rating: 1 out of 5
Visited: May 2023
Used 111 over the weekend and fairly promptly got a course of antibiotics for a UTI for my unwell grandmother. Told by the 111 GP to contact our own surgery after the weekend and give a urine sample as in over 65’s a urine dip is not reliable and urine sample is useful to identify bugs. 
Went to the surgery today and they told us they couldn’t give me a bottle as they weren’t the ones who requested it? I don’t know how they expect us to magically retrieve a urine sample bottle from a telephone healthcare service? 
Reception staff have no understanding or compassion.
GP surgery review: carlton-street-surgery
Title: Rubbish
Rating: 1 out of 5
Visited: March 2023
Was told to ring a 8 witch I did waited over 3 hours for them to ring  back and say we have no appointments now to ring back tomorrow wltch I did to get the same response why am I paying national insurance when I can not use this service as its nearly impossible to get an appointment
GP surgery review: carlton-street-surgery
Title: Prescription Review
Rating: 3 out of 5
Visited: March 2023
Rang for an appointment pressed for call back 3/5 hrs later no appointments offered 12April no will run out of medication in a few days, went into surgery the next day was told 6th April said yes then rang just before 8am next day was caller 13 in a cue, this was for about 16 mins as I went down in numbers got to caller 4 call was answered. Finally got a callback 6 hours later but got sorted. It’s very frustrating I’m a dialysis patient
GP surgery review: carlton-street-surgery
Title: Horrible place
Rating: 1 out of 5
Visited: February 2023
I'm waiting for routine telephone call, of course no one call. Trying to call Carlton Street Surgery. One hour hanging on the phone. The worst are receptionist, to handle anything you need to be on thin line of rudenes or shout. Of course this time nothing was work. From them perspective doctor call 3 times already, i was call hour later, and from this what I know, they call only 2 times, not three. Obviously receptionist lying. I'm disabled person, and can't walk, they leave me with pain without help. If you sick go  and you can, go somewhere else.
GP surgery review: carlton-street-surgery
Title: Rude receptionist & no confidentiality what so ever
Rating: 1 out of 5
Visited: February 2023
Having been to the surgery today to make an appointment with the nurse I was asked why I needed the appointment & after trying to explain I was told there were no appointments available & to try again. Then I asked about a call back from the nurse so I could request a blood test form only to be told I needed to get a call back from a doctor & the next available call back was for the 14th of March. I told the receptionist it was the nurse I spoke to the last time I requested a blood test form & she totally ignored me & said in a sharp voice the doctor will ring you on the 14th of March. They do plenty of training days on Thursday afternoons at Carlton Street surgery but obviously some members of staff need more!!
GP surgery review: carlton-street-surgery
Title: Amazing doctor!
Rating: 5 out of 5
Visited: December 2022
I had a GP appointment today which was very easy to book via the NHS App. 

The GP was polite & attentive. Very respectful & took the time to explain everything. 

The reception staff were pleasant. I requested for my choose and book referral which they provided efficiently.

Great staff & thank you for the continued care you provide.
GP surgery review: carlton-street-surgery
Title: What happened to patient confidentiality?
Rating: 3 out of 5
Visited: November 2022
First let me say that it’s great to be back to face to face appointments at the surgery! However, following my consultation with the Dr who told me to book two follow up appointments with the nurse, I returned to reception to do this! I was flabbergasted to be asked by the receptionist why I needed the appointments and wasn’t prepared to announce details of my private medical problem to a packed waiting room! The receptionist wasn’t prepared to understand that the Dr had asked me to book the appointments so it was stalemate. I will phone at a later date and if asked what the reason is for the appointment I shall make something up! I think some further training in patient confidentiality may be in order for some of the staff!
GP surgery review: carlton-street-surgery
Title: Wrong information by receptionist
Rating: 1 out of 5
Visited: September 2022
After eventually getting through after 40 minutes trying, asked receptionist about booster covid jab for over 65’s and was told it was only over 75’s when NHS online said over 65. Also flu jabs had to wait for txts from surgery. Husband and I sorted ourselves out by going to local pharmacy for flu jab and walk in centre for booster covid. Job done, goodness knows how long we’d be waiting for a txt!
Understand we couldn’t see a doctor face to face 2 years ago but times have moved on and other surgeries are seeing patients.