janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: park-street-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
I Attended the surgery in severe pain, the Dr I seen was amazing, 
I had to go to the hospital and this was sorted out for me by the Dr. She was so helpful and understanding, really appreciated it, can’t find words to say how good she is. The whole surgery is the same, when you ring up, they are always pleasant, and sort out what you need.
GP surgery review: park-street-surgery
Title: Uncertainty
Rating: 2 out of 5
Visited: February 2023
Hello my appointment with a dr was cancelled this morning and was referred to a health practitioner. If I hadn’t cancelled this appointment that would have been the third appointment with a health practitioner for the current issue. 
Whilst I have no issues with the nurse practitioners I would like to be referred to a specialist and am unaware they have that authority.
If you can assure me they do have authority then I would re book. Disappointed
GP surgery review: park-street-surgery
Title: Brilliant Service - recently..
Rating: 5 out of 5
Visited: January 2023
Been with Park Street for almost 6 years. Sad to see Dr  go who was my GP who has retired. Things were a bit touch and go after that, and the reception staff have always been stroppy but got worse, and the previous manager didn't seem to care about their attitudes despite bringing it to her attention several times, phones would ring whilst I would be sitting at reception with the managers standing there and letting it happen. However, last couple of months things have been a lot better. Also really glad to see the new permanent GP's here who are absolutely lovely, and really care, going out of their way to help. For people who need the service a lot, its quite easy to see that changes they are making to the Practice are working, and when everyone screaming about how bad the NHS is, its important to recognise where things are good. Reception staff still need to be politer and more effective in answering phones, but glad to see the changes.
GP surgery review: park-street-surgery
Title: Very poor
Rating: 1 out of 5
Visited: October 2022
I have been a patient at this surgery for over 30 years and have never known their service to be as shockingly poor as it is now.  My wife and I have had a number of poor experiences with Park St over the last few months.  The latest was yesterday when I called in to request an appointment and was offered a telephone appointment in 7 days time or a face-to-face appointment in14 days time.  Both of these were with a locum and not with a permament member of staff.  These response times are just not acceptable.  The current partners need to take a long hard look at this practice and sort themselves out.  Are the GP's now all part-time?  They should be also looking at how patients are dealt with at first point of contact, whether on the telephone or in reception because it's not good.
GP surgery review: park-street-surgery
Title: Not great
Rating: 1 out of 5
Visited: October 2022
Rang up to make an appointment as I found a lump on my chest they then got a doctor to ring me she then  offered me an appointment then hung up the phone before I could accept it so I rang the practice who said a doctor would ring me still had no one ring me back all day took me ringing 111 worried to speak to another doctor who gave me an appointment. So it took me nearly a week and many phone calls to different places to be offered an appointment.
GP surgery review: park-street-surgery
Title: Very poor service
Rating: 1 out of 5
Visited: October 2022
No appointments  ,not even able to book an appointment in advance unless you ring at 0800 every morning ,even advised by receptionist to come down at 0800 and queue!!! and I wonder why walk-in centre’s and a&e are so busy ,been with this practice over 35 years ,sad reflection of our poor nhs service,rang 8 mornings in a row no appointments now looking for a new gp
GP surgery review: park-street-surgery
Title: Not happy
Rating: 2 out of 5
Visited: September 2022
Been at this Doctor for over 20years now looking to move, l have a 8 week old granddaughter who hasn’t been seen by the Doctor and can’t get appointments for her first needles. Very unhappy grandmother
GP surgery review: park-street-surgery
Title: Continual poor practice service
Rating: 1 out of 5
Visited: September 2022
After finally getting someone to pickup the phone, I was told I had a one o’clock appointment via phone consultation with A GP. After waiting by the phone at home until 4.30pm( not wise to go anywhere else) I decided to get in my vehicle and drive back to the surgery to ask why I was left all this time. The receptionist apologised and said ther are still 3 persons in front of you. What a shambles this practice is.
GP surgery review: park-street-surgery
Title: Nurse Practitioner
Rating: 5 out of 5
Visited: February 2022
I phoned for a doctors appointment on 9th February - the receptionist said there were no appointments for that day or the next 7 days. I phoned again in the afternoon - there were still no doctors appointments but the receptionist said a nurse practitioner would phone me the next morning. She rang me early the next morning - found out what the problem was and gave me an appointment for that afternoon.At the appointment the nurse practitioner was very thorough and professional. She identified the problem and prescribed antibiotics which cleared it up within the week.If you are offered an appointment with the nurse practitioner - don’t worry - she is as good as ( if not better) than the doctors.
GP surgery review: the-strand-medical-centre
Title: Amazing practice-  Great support
Rating: 5 out of 5
Visited: January 2024
Due to on going issues with her own doctors I moved my elderly mum to my surgery 
As soon as I moved mum the support was amazing - the care and 
compassion mum was given was outstanding
Mum was assessed with days at the surgery
Over the last few months mum has had a few issues - and nothing has been to much trouble for the doctors nurses and staff who have been reassuring caring and supportive  answering all my concerns 
When ringing for appointments no issues getting through always friendly and helpful-- even had a call back on several occasions within 10 mins
I can highly recommend this surgery mum is 100 and they definitely go out of there way to help
I have also had some brillant support over the years from doctors and nurses
Any further professional consultations or treatment has always been dealt with quickly and professionally
GP surgery review: the-strand-medical-centre
Title: Fantastic HCA
Rating: 5 out of 5
Visited: January 2024
I have experienced two consultations with this fabulous HCA right away she made me feel comfortable as I am not in a good place at the minute , she reassured me and listened and she made me feel like a friend , we have a healthcare plan and I know she will help me through it , thank you again
GP surgery review: the-strand-medical-centre
Title: Above and beyond
Rating: 4 out of 5
Visited: November 2023
I visited for my weight review with HCA who does bloods, without her motivation and enthusiasm I don't believe I would have achieved my goal of losing 3 stone since March. Above and beyond is the only way I can describe the service
GP surgery review: the-strand-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
My mum has advanced dementia and is bed bound. The Drs, staff everyone have been extremely kind, patient and supportive. They can’t do enough for my mum and I. Thankyou very much !
GP surgery review: the-strand-medical-centre
Title: Brilliant surgery
Rating: 5 out of 5
Visited: September 2023
Amazing surgery, if you do an e-consult you get a reply the same day & if needed a drs appointment. I had a nurse appointment late Friday evening, they flagged a possible problem, phone call from surgery on the Monday, appointment with Dr same week (wasn’t urgent).  All sorted.
GP surgery review: the-strand-medical-centre
Title: Reception
Rating: 5 out of 5
Visited: July 2023
Just want to say i have contacted the surgery on fridays, as this is my day off work. The 2 same girls that are always there 1st thing are so helpful, and its never too much trouble to do what tgey can to help. Always smiling and jolly
GP surgery review: the-strand-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
I’ve been for my monthly weight in/blood pressure check with the lovely HCA who does bloods. I’d be lost without her she’s amazing. She keeps me positive encourages me with my weight lost I can only do it with regular encouragement from her. She’s so professional but also feels like a friend. If I need a hug and someone to listen she’s always there and I’d be lost without her. Looking forward to next month so we can celebrate my weight loss and catch up. She is honestly an asset to the surgery
GP surgery review: the-strand-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: June 2023
Went for blood tests today. Nurse was lovely, very friendly and reassuring. Made me feel at ease. and took my bloods without any problem at all. Best blood nurse around!🙂
GP surgery review: the-strand-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: June 2023
Since the beginning of the year i have had to have my bloods taken on a fairly regular basis. I'm sure just like most people its not something that i look forward to. However the way The Bloods Nurse goes about it with Her sense of humour and personality makes you feel relaxed and comfortable. Then before you know your bloods been taken and your on your way home without any pain.
GP surgery review: the-strand-medical-centre
Title: So pleased I brought mum over to this practice
Rating: 5 out of 5
Visited: April 2023
This has been my surgery for a long time
My mum however had been with her surgery over 60 yrs - mum is 99
Due to an illness a couple of years ago -  
mum had a hick up  health wise- her old 
surgery (in my opinion) just seemed to give up 
Everything was a constant battle - major worries regarding  lack of care and consideration 
It was affecting  my health and causing me great concern 
I transferred  mum over to my surgery The Strand Medical- they have been amazing 
the doctors are so helpful  and listen and understanding-  receptionist great   - the nurses so helpful - the level of care and compassion and understanding  had risen drastically 
I feel so much better myself
My only regret  I didn't do it earlier
GP surgery review: thornton-surgery
Title: Awful service
Rating: 1 out of 5
Visited: October 2023
Can never get an appointment. Tried for over two weeks. Made telephone consultation waited a further 7 days, still not resolved my problem.  Not interested and won't help investigate any further. Definitely avoid.
GP surgery review: thornton-surgery
Title: Terribly inefficient and causing suffering
Rating: 2 out of 5
Visited: December 2022
After coming out of hospital I've been trying for two weeks to get prescriptions for the vital new medication I'd been put onto, which was clearly listed in the discharge letter. Despite several promises that this would be urgently dealt with, I still don't have it. So I'm already in pain as a result, it is hard for me to eat without the meds, and don't even know if I'll get it after the weekend!

Two weeks is long enough however busy you are. This Practice needs fundamental change and improvement to avoid causing suffering to its patients.
GP surgery review: thornton-surgery
Title: Dreadful Service
Rating: 1 out of 5
Visited: November 2022
In Dec 2020 I gave this practice a five star review. Now if I could I would give it no stars.Have had multiple problems of late. I was referred with ? cancer and had heard nothing from the hospital about the test results spoke to GP receptionist who said they had heard nothing and I would have to chase it up.   Had Covid two weeks ago and felt really ill with a chest infection rang multiple times before the phone was answered it just kept ringing then went dead (this really does happen all the time). I eventually got though only to be told they had no GP that day or the next day and this is also not unusual. Receptionist said she would try and get me an appointment in Litherland the next day heard nothing by 2pm that day so rang and cancelled the appointment I didnt have anyway.  The deterioration in the whole practice is dreadful so very sadly I am voting with my feet and moving to a practice that has permanent doctors.
GP surgery review: thornton-surgery
Title: Very poor practice.
Rating: 1 out of 5
Visited: August 2022
Two complaints:-

1. The practice failed to renew my repeat prescription on 3 occasions, and despite me attending the surgery each time. I got fed up, so have not had the medicine for 4-5 years now.

2. Impossible to get an appointment. Instead, one is referred to alternative suppliers.

The practice is not fit for purpose.
GP surgery review: thornton-surgery
Title: Not been able to see a doctor in 3 years
Rating: 1 out of 5
Visited: July 2022
Unable to gain an appointment, either emergency or as a non urgent.When I have been able to get through I'm told to ring in again at a certain time along with everybody else...therefore it's engaged again or go to the walkin centre.The receptionists are just doing their jobs, it's not their fault..Its the underfunded system thats failing it's patients.
GP surgery review: thornton-surgery
Title: yet another helpful receptionist
Rating: 5 out of 5
Visited: May 2022
Yes again the receptionist was helpful - took time to consult with colleagues - to reassure me. I fin this practise really helpful - our family have been looked after by them for many years.
GP surgery review: thornton-surgery
Title: Absolute joke of a doctor's surgery
Rating: 1 out of 5
Visited: March 2022
Last 4 months they have either failed to do my repeat prescription or they have missed half the prescription off the list despite me being a patient Ince 2020 , also since being with them have not been able to get a single face to face appointment despite my many complex and life threatening conditions , am absolutely disgusted with them
GP surgery review: thornton-surgery
Title: Poor service
Rating: 1 out of 5
Visited: February 2022
I suffer from a thyroid condition. I have gone from being told (by different doctors) I need a blood test 3/4 times a year to once. I have to order a repeat prescription every month now instead of every three. This in itself, although inconvenient, is manageable. However, I order my prescription two weeks before needed as one week isn’t long enough. Sometimes, there isn’t a doctor at the practice to sign off the prescription. Sometimes the prescription isn’t sent to the chemist within the 48 hour time slot. Somehow, the fact my prescription is late or not ready is the fault of the chemist! I have tried to order a prescription through NHS app but the practice does not facilitate this service. There are two very good receptionists who are patient and have a very helpful attitude. There are two receptionists who are quite the opposite - I actually try to avoid these two receptionists as I personally find their professionalism appalling. Given my age and health I don’t require to see the doctor that often. However, when I do (or I try to make an appointment for my children), the performance is ridiculous and an appointment often ends up being made to be seen by a doctor at the walk-in surgery. There is no consistency of doctors so I have no continuity of care. This, and the other issues mentioned,  leads to a complete lack of confidence in the practice.
GP surgery review: westway-medical-centre
Title: Very bad front of office staff
Rating: 1 out of 5
Visited: August 2023
I often have problems with the front of office staff and pharmacist. They seem to think that they are all powerful, never give a straight answer and seem to be quite happy to demeen and insult patients intelligence. I was told after not recieving a repeat prescriptiom to call the pharmacy who told me to call the gp who then told me its the pharmacy who has to call them and the pharmacy say they do not call GP's the GP must call them.
GP surgery review: westway-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2023
I have been registered with this practice for just over 2 years after I moved into the area.  In all that time I can honestly say that I have never had an issue with any member of staff, with appointments or prescriptions.  Yes, sometimes I don’t relish the idea of ringing the practice at 8am but I accept that unfortunately it is a sign of the times - In my opinion the Reception Staff do their very best under really challenging circumstances as they try to meet everyone’s needs .    I certainly do not envy them ! .  I have found them to be polite , efficient and professional.  
I also think that the Drs whom I have seen at the practice provide excellent care.    I have a complex chronic pain issue and I can honestly say that they have been friendly, professional and thorough at all times  - discussing treatment options with me where appropriate.  The  practice  nursing staff are also a credit to the practice.  All in all I am extremely satisfied with the care which I have received to date from Westway Medical Practice
GP surgery review: westway-medical-centre
Title: 65 years of wonderful care
Rating: 5 out of 5
Visited: May 2022
My mum and dad have been under the care of Westway and their amazing team for the last 65 years. We have always had the best care and service but today I compared it to my doctors in Billinge and realised if Carlsberg made doctors it would be West Way and the reason being. My call was answered in seconds by a lovely receptionist who was happy and laughing, as is alway the case with all the staff, she’s took my call seriously and professionally and I was shocked when the doctor called me to discuss my mum within 20 minutes. Perhaps this is the norm but not where I life when you wait on hold for 45 minutes in a phone queue only to be disconnected and you’ve more chance of speaking to the Pope than a doctor! So well done to you all at West Way wonderful service always only wish I still lived in Maghull and could be under your care. Thank you for everything you are all amazing!
GP surgery review: earnswood-medical-centre
Title: Not very good
Rating: 2 out of 5
Visited: November 2023
Had a cough for over a month then it went away and came back stated with loads of symptoms all I’ve been sugested is to drink water and rest ? Leaving me with sleepless nights because I couldn’t stop coughing, belly in absolute agony from tensing up from coughing, high fever, diarrhoea, tiredness , muscles aches, sensitive to touch and apparently this is minor cough I didn’t deserve any medication, wonder if that’s how their loved ones get treated
GP surgery review: earnswood-medical-centre
Title: One minute and 51 second GP consultation
Rating: 3 out of 5
Visited: August 2023
One minute and 51 seconds GP telephone consultation, rushed is an understatement. Filled in triage form on-line during the morning, quickly received call from very pleasant member of staff arranging GP appointment.  Offered face to face appointment or tel call.  I said call would be fine and It was arranged for that afternoon.  Thought this was excellent service until the GP rang. My head is in a whirl, had no chance to ask questions or discuss my concerns.  No idea what happens next. Left feeling totally lost.
GP surgery review: earnswood-medical-centre
Title: Poor appointment services
Rating: 3 out of 5
Visited: May 2023
I called to book an appointment that I needed 2 weeks in advance after a previous consultation only to be told I couldn't do this.
I also can't access appointment booking system online,.
What is going wrong with surgery that it's impossible to get a pre booked appointment.
I am not allowed back to work until I see my gp but am also unable to book an appointment for when I explained my sick note runs out.
The whole booking system is wrong and if you are not fortunate enough to manage to get a booking on the day then you are stuck to book.
This is so silly since covid
GP surgery review: earnswood-medical-centre
Title: Very supportive
Rating: 5 out of 5
Visited: May 2023
Having a long term health condition, being perimenopausal and recently supporting my father who wasn’t well, I use the services of this practice often. I find the GPs and staff at Earnswood to be very helpful and supportive.
GP surgery review: earnswood-medical-centre
Title: appointments telephone
Rating: 1 out of 5
Visited: March 2022
i had a telephone appointment for 11am ,never got one they never phoned me 'went onto my GP " this appointment has now passed and will be removed at the end of the day" utter disgrace , i waited a month for this phone call booked in April
GP surgery review: earnswood-medical-centre
Title: update
Rating: 3 out of 5
Visited: March 2022
my last statement about a phone appointment , i had my phone set to reject private numbers and thats why the Dr couldn't get in touch ,so i reset my phone to allow private numbers and the Dr kindly tried again and i got my phone call.. thx
GP surgery review: millcroft-medical-centre
Title: Amazing receptionist
Rating: 4 out of 5
Visited: December 2023
Just spoke to a young man who couldn't be more helpful!!! He sorted out both my enquiries, was polite, helpful and was generally lovely. Thank you.
GP surgery review: millcroft-medical-centre
Title: Making appointments online
Rating: 4 out of 5
Visited: November 2023
I understand you have stopped using Patchs. Do you have an online alternative to book requests, accessing triage forms online or are we back to the old system of ringing and waiting ages in a queue of people? I have tried using the NHS app as directed but it just comes up with 'out of core hours' cannot submit anything, at any time of day. Please don't let us have to go back to the old fashioned system of ringing and waiting ages on the end of a telephone. Please advise.
GP surgery review: millcroft-medical-centre
Title: Trying to get an appointment
Rating: 0 out of 5
Visited: November 2023
I have been trying for over a week to make an appointment on the app and found it an absolute waste of time. It just jeeps saying appointments not available at this time and it says it all day.  
I've tried ringing but I'm at work and can't afford to wait why I'm 50+in line. You need to sort the app and appointment system out. I'm in so much pain with my shoulder blade.
GP surgery review: millcroft-medical-centre
Title: Disappointing receptionist
Rating: 1 out of 5
Visited: October 2023
Used the online triage system which is a pain in itself, when I got a call back the receptionist thought that my LO sounded find enough over the phone as she could hear her following me around and talking. 
This would of been fine however I mentioned that she was wheezing and working a bit harder to breathe, still didn't get an appointment.

Rang back after lunch as she had gotten worse, still wanting to run around and play but was putting even more effort into breathing and then got told to go to a&e and my LO had to then spend the night in the hospital. 

This might not have happened if I was given an appointment when I first asked, makes me lose faith in the practice especially with a child that has had problems like this in the past.
GP surgery review: millcroft-medical-centre
Title: Useless
Rating: 2 out of 5
Visited: October 2023
I spent over 4 months trying to get another appointment here as the last 3 times I’ve called they have been busy or not helpful. Every time I have had an appointment I barely get any help. For this appointment specifically I had to wake up extra early for an appointment and was 5 minutes late being stuck in traffic and not being able to get a parking space. Once I got inside the screen said I was too late and had to wait in line for 20 minutes. By the time they actually checked me in, I was told to wait for nearly an hour before being told the doctor was not available anymore and was turned away.