janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-bush-doctors
Title: Inconsiderate
Rating: 1 out of 5
Visited: December 2022
I was delighted to be given a prompt appointment unexpected after the last three years, sadly though I was kept waiting in an enclosed room for over an hour. When I tried to communicate with receptionist she had no time for me and thought it was my place to just accept this and not ask questions. She shouted at me then accused me of shouting at her. I then was told by the dr that she even said I swore at her. I’m just amazed at such rude treatment. It’s as though we don’t matter and are treated with disdain, I had important appointment after this which I couldn’t make. But they don’t care that we humans have a life. The doctor is really good I have no complaints she always does her best to sort the medical condition. Sadly though it’s the whole system that is broken. I have to believe it’s all part of the plan because it’s so bad. I’m 73 and am used to a working service. Maybe the next generation will accept this. If not for the really good dr, I would change surgery. I’ve been with this surgery for over forty years and it’s been really great up till the last 3 years. The receptionist should not be in a job to deal with sick people if she is so rude and thoughtless. I also have an illness that stops me from sitting for long periods. Hence sat waiting for over an hour really causes me a lot of pain which lingers.
GP surgery review: the-bush-doctors
Title: Imposible
Rating: 1 out of 5
Visited: September 2022
Not possible to see a doctor on the phone or otherwise or get your prescriptions from this place, it has stopped functioning. It needs to be closed.
GP surgery review: the-bush-doctors
Title: Mixed response
Rating: 5 out of 5
Visited: August 2022
I have found most receptionists kind and helpful. But to be honest at least one is very rude and dismissive. I have found GP’s nurses and pharmacist helpful in most cases. Been with Bush Docs for 30yrs. Things have changed and is harder to see GP, but to be fair I have always had fairly quick response from E-consult inquiry. Obviously lack of face to face isn’t ideal, but sadly I have friends and family who wait weeks for callbacks or call back appointments. I am little bit baffled as to why all surgeries are still barely doing face to face.
GP surgery review: the-bush-doctors
Title: The Bush Doctors Rest in peace
Rating: 1 out of 5
Visited: July 2022
I can never get an appointment to see my GP, as they never seen to be available and they never call you back, even when you complain to the receptionists. They use an online system which is not fully functioning, so you cannot book an appointment online, instead you have to play appointment lotto by calling at 8.00am in the morning but the line is always engaged. If you call after 11.00am all the appointments for that day are fully booked and you are advised to call back again tomorrow morning. No, you cannot book routine appointments in advance, you can only call on the day and accept what is offered whether it is convenient or not. They have too many registered patients and not enough full-time GPS to offer adequate care.
GP surgery review: the-bush-doctors
Title: Slow service
Rating: 3 out of 5
Visited: March 2022
The phone line is constantly on hold, the receptionist has no manners and casually take their time to deal with everything including the patients. When you call up to book an appointment on the day & provided them with details, they tell you to call back another time or the doctor will call you back instead. If a patient really needed to see their GP on the day, they need to be seen, a patient is not going to call the practice just to be called back.
GP surgery review: the-bush-doctors
Title: Lazy Receptionists
Rating: 2 out of 5
Visited: January 2022
I had a blood test three weeks ago. I called This Friday and still no results. I was meant to have a phone appointment with the GP at 9am and they never called. I waited and waited and then I called to enquire what happend. I was on hold for one hour and when I got through they cut me off while I was explaining why I called. I went there and is empty, no patients. They all stopped doing their jobs and just use taxpayer's money to sit around and ignore their service contract with their patients. Outrageous!
GP surgery review: church-lane-surgery
Title: telephone appointment
Rating: 2 out of 5
Visited: April 2022
could not even speak to a duty doctor
tried calling the reception finally got through 40 mins. later
GP surgery review: lanfranc-medical-centre
Title: Happy with my Visit
Rating: 5 out of 5
Visited: July 2023
Would highly recommend this GP practice. The are prompt appointment I got on the day 25.7.2023 regarding my eye, the evening staff was so helpful,  I'm always able to get appointments with  the Doctor. I also find them very thorough, diligent and caring. I moved & registered 2 years ago,  already been several times, and it's significantly better than my old GP, highly highly would recommend. I am so surprised to read the Negatives comment some of the patients have left. I would give 10 Star to this GP
GP surgery review: lanfranc-medical-centre
Title: 8* + excellent , very professional and most helpful
Rating: 5 out of 5
Visited: May 2023
I have been a patient with this surgery for 40+ years and have always been treated with upmost respect. The staff have always been very helpful and always ready to solve my medical problems. Most recently after my cardio bypass operation they have gone the extra mile ensuring everything goes well. I am ever so grateful for their support and help and would very highly recommend them to everyone.
GP surgery review: lanfranc-medical-centre
Title: not recommended for new registrants
Rating: 1 out of 5
Visited: October 2022
We prepared all the necessary documentation, exactly as described, only to find out that they are not accepting new registrations until 2nd of November.
Wouldn't it be a good idea to write this on your website?
We are going to find a different Medical Centre.
GP surgery review: pearl-medical-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: August 2023
A first class practice, very highly recommended. The doctors and support staff are brilliant, all very professional, caring and you feel in very capable hands. They always do their best for their patients. 
I've been a patient there for 40 years and have no complaints at all.
GP surgery review: pearl-medical-practice
Title: Can't speak highly enough about this practise
Rating: 5 out of 5
Visited: July 2023
I have been registered here for 40 years.  It started from a good place and has improved steadily over the years.  I can honestly say that I would have been dead 30 years ago without their help.  In my twenties, I had a blood pressure of 190/119 and have required intervention continuously since then.  In the late 90's, I had severe clinical depression and they helped me sympathetically and competently through that.  Now I have type 2 diabetes and they have helped me to stabilize the condition.
There is a team of strong, experienced doctors.  I have consulted with all of them and they have all been effective, sympathetic and highly competent.  The practice has excellent resident nursing staff and they have checked my bp, conducted diabetes checks and taken blood on numerous occasions.  I am quite difficult to take blood from and often leave other clinics with more holes than a pin cushion but the nurses here almost always score a 'hole in one'.  The administrative staff are incredibly organized, sympathetic and helpful.  They are a real credit to the organization.  On occasion, while waiting to see a doctor, I have observed the way they deal with a potentially difficult situation and learned lessons to apply in my own career.
This practice must easily be in the top ten percent of all practices in the United Kingdom.
GP surgery review: pearl-medical-practice
Title: Poor service
Rating: 2 out of 5
Visited: March 2023
Everyone only interested in changing the medicine brands but don't bother about test results which are supposed to be discussed with patients. Its only when the patient calls then they discuss.  if only lucky to get appointment.
GP surgery review: pearl-medical-practice
Title: Poor GP
Rating: 1 out of 5
Visited: July 2022
Poor staff and rude and no appointment staff speaks rude and when I call No says no appointment left
GP surgery review: pearl-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: May 2022
I have seen the same dr (as per guidelines cannot mention name) for myself and my son, the guidance and care has been amazing. I required a referral letter which was going to be ready within a few days and I received it within an hour.  The reception staff and brilliant always trying to help and suggesting ways we can reduce long wait times. Overall extremely pleased given the strained resources. Thank you
GP surgery review: pearl-medical-practice
Title: Inept
Rating: 1 out of 5
Visited: March 2022
They have twice given me a day for a telephone consultation and neither of them happened, no explanation, no reason, no apology. Waited indoors by my phone from 9am to 6.30 pm for nothing, whole day wasted and still sick. Very poor.
GP surgery review: preston-medical-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: March 2022
Would highly recommend this GP practice. The are prompt; I'm always able to get appointments with both the Doctor and the Nurse. I also find them very thorough, diligent and caring. I recently moved here and have already been several times, and it's significantly better than my old GP, highly highly recommended.
GP surgery review: sms-medical-practice
Title: Great service!!! So prompt and efficient!
Rating: 5 out of 5
Visited: December 2023
Super service from all the staff at SMS 
My surgery was done promptly and efficiently by the gp. 
Thank you so much!!
GP surgery review: sms-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: December 2023
The service offered by the surgery is of top quality.    I am supported and signposted to specialist services as appropriate.
GP surgery review: sms-medical-practice
Title: Great practice
Rating: 1 out of 5
Visited: September 2023
I have jaundice , I have done all the blood test I keep on saying I have severe chest pain and lots of blood loss but Everytime I keep on getting telephonic interview 
They know I got liver diseases but they asked me to buy iron and sodium sulphate from counter .. I have been sleeping from past few days looks like doctors are keep avoiding patients sickness
GP surgery review: sudbury-&-alperton-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
Me and my daughter are patients in Watford branch and I could not be happier. The ladies in reception are so lovely and goes out of their way to help as much as possible. Always extremely friendly too.
GP surgery review: the-sunflower-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: April 2023
I am so impressed with the service of this surgery.everyone From Reception staff to the doctors nurses HCA pharmacist is just amazing. Whenever I need any advice or help I get quick appointment or someone calls same day and short out my and my family problem so quickly. Everyone is so polite and helpful.I highly recommend this GP surgery.
GP surgery review: the-sunflower-medical-centre
Title: Very efficient practice, doctors and staff
Rating: 5 out of 5
Visited: January 2022
Joined practice about 18 months back. There are 2 regular doctors and 2 regular locums. Very accommodative during the Pandemic. All the staff and doctors are courteous and caring. The practice has built up a good reputation as it is very efficient and the doctors fulfill their vocation. Appointments in person or face to face are easily available. Most of the services are provided in-house.
GP surgery review: wembley-park-drive-medical-centre
Title: Impossible to get a appointment
Rating: 1 out of 5
Visited: December 2023
It took 30 minutes for this gp to answer a telephone call, when I was the third person waiting in the queue.Why does it take 30mins for a receptionist to get through three people.After 30min and still waiting, I am still the third person??? For this reason I had avoided seeing a doctor and start to administer my own remedies until I couldn’t bare it anymore and desperately needed to see a doctor which was impossible. What are you suppose to do? I am still waiting for the receptionist to answer the phone- I am the 2nd person now- 40 mins
GP surgery review: wembley-park-drive-medical-centre
Title: Impossible to get an appointment
Rating: 2 out of 5
Visited: November 2023
I am extremely concerned that any time I need an appointment, either for myself or for my child, it is simply impossible to get one.
I have raised this matter so many times and each time I do, they seem to be willing to resolve the punctual problem, however, in the long term, there is no change. For us, teachers, nurses, police officers, etc that work long hours a day, there is no regard to the impossibility of having to spend two hours on the phone to get an appointment and never able to get one.
GP surgery review: wembley-park-drive-medical-centre
Title: Amazing doctors !
Rating: 5 out of 5
Visited: November 2023
I am so thankful to this practice for so many reasons. 
In the past I have been registered with 2 gp surgeries,but did not help when I needed. 
Since moving to this area and registered with this surgery I had the help I needed for my son and my self every time I phoned . 
Thank you so much for the doctor on duty for making referrals and helping me sort out my problems . 
Highly recommend ! Really professional and dedicated !
GP surgery review: wembley-park-drive-medical-centre
Title: Find another GP Surgery
Rating: 1 out of 5
Visited: April 2023
Just wanted an appointment regarding a bad knee. 
To get an appointment had to plead and argue.
Was then seen not by anyone from GP but a "partner" service who had no clue about reason for appointment or any previous issue. Was recommended some pain medicine which turns out wasn't prescribed before "seeing how it goes" for few weeks and booking x-ray if still not better. 
Few days after I didn't get the prescribed medicine and I moaned they advised I was outside catchment area and need to find a new GP despite all my other family members still being registered!!!!

Useless, no care. If you want to look after your health find a better provider than this. Been patient with them for many years and service has consistently been declining.

They should be shut as they are not supportive at all.
GP surgery review: wembley-park-drive-medical-centre
Title: Amazing service
Rating: 5 out of 5
Visited: January 2023
I am so thankful to this practice for so many reasons. I recently registered with them and I have zero negative things to say.
I am someone pretty anxious about my health and previously would hesitate to phone my GP but they've made everything so easy, using patchs and evening phoning in. I've been able to have blood tests and vaccines booked well in time, I feel listened to and I feel cared for. Nurses are always willing to answer my questions and the Doctor's are very nice.

In a time where GP services are under a lot of pressure and getting mostly negative coverage in the news, I feel really lucky to be registered with this practice. I am so so thankful.
GP surgery review: wembley-park-drive-medical-centre
Title: No Empathy
Rating: 1 out of 5
Visited: December 2022
Have been a patient here for 15 years and had all my kids and husband registered here.  We are in temporary accommodation and they have asked us to find another GP surgery as we are not in the catchment area. 

I tried to explain to the lady at reception that I do not wish to change right now as we will move again and I take comfort in the fact that we have a GP but will definitely advise when we are in our permanent residence.  The lady at reception kept saying ‘ma’am ma’am’ in the most patronising way and totally refused to understand my situation.  I even said how can you just throw us out after 15 years and again nothing. 

Very sad and disappointed to be honest especially being sent such a letter just before Christmas.
GP surgery review: wembley-park-drive-medical-centre
Title: Somehow awful
Rating: 1 out of 5
Visited: December 2022
Unfortunately, I cannot help but express my increasingly disappointment at not being able to:
Book an appointment face to face
Not having follow ups of my issues so they become worse
Not having a response as for the reason why it is so complicated to see or even contact a doctor.
Also, a few months ago I left a review here because of rudeness at reception. I kindly observed an immediate feedback for me to send an email to explain the issue but this was never followed up by the manager.
GP surgery review: wembley-park-drive-medical-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: October 2022
I registered for this practice around 6 years ago and I never visited after the initial consultation.

After getting a private health screen from my company and finding out that I could potentially have high blood pressure, I arranged for a phone call via the Patchs system. A Gp phoned me back on the day and I got a 24 hour blood pressure monitoring, arranged a month later. Indeed the checks did show above average high blood pressure.

I was initially concerned the Practice's Doctor would just put me down for medication without bothering about anything else. But to my surprised I got an immediate response 2 days later about booking an Ecg and a blood test. Also additional tips about what else to do in the meanwhile.

So I need to thank the staff for being super helpful and for anyone else reading reviews here that you'll probably only see people complaining.
GP surgery review: wembley-park-drive-medical-centre
Title: Terrible reception service
Rating: 1 out of 5
Visited: October 2022
I have been registered with this clinic for two years now and have observed over a period of time the immensely rude and non-caring behaviour of the receptionist staff. There have been long queues of ill and suffering people and the staff are chatting, laughing and having their tea and snacks while we wait and watch. There are messages on the wall saying abuse towards staff will not be tolerated, but I think the staff needs to view patients as human beings too. Several times I have called and left messages to my GP which have not been passed on to him. Also the staff have erroneously sent me home when I have an in-person appointment by saying I have no appointments that day, and then I have received text messages from the clinic saying I have missed my appointment. I feel frustrated and desperate at times that I cannot reach my GP directly as the forms I have to fill out online go to different doctors on rotation who don't know my history and I have to keep repeating myself. I know that the NHS is going through a rough time, but it is not the fault of the patients and we should not be treated as scapegoats in this process. All I request is to be treated with kindness and to have my time valued. Thank you.
GP surgery review: wembley-park-drive-medical-centre
Title: No Good at all
Rating: 1 out of 5
Visited: July 2022
Recently I had dressing done at UCC and the UCC Dr said get your GP to change dressing ever 2days. I rang up my GP they said we don't have anyone to do this every 2 days go back to UCC to get the dressing changed. Next day I rang up at 10am to see if I can get same day appointment for dressing. I waited 1hr 11min on mobile phone and I was No 1 in the queing system after they cut the phone. This is how bad this Wembley Pk Medical Centre is . And now I am changing the GP. My advice is keep on changing until one has some respect of you.
GP surgery review: willow-tree-family-doctors
Title: Getting from bad to worse, especially with patches
Rating: 2 out of 5
Visited: June 2023
There was a time when I could pickup the phone and call to get an appointment ( with a bit of difficulty admittedly ) or walk in the surgery early in the morning as they opened and get an appointment either for the morning session or the afternoon session, then covid 19 came and gave all of the doctors at the surgery a perfect excuse to no longer engage with patients in person or unnecessarily. It felt like they deliberately did everything within their powers to not see patients, making it extremely difficult as possible. One of those obstacles that disenfranchises, marginalises and discriminates against patients with poor memory and a lack of experience, skills and knowledge of using a smartphone and computer is the new mandated patches system that everyone at the surgery is ramming down people's throats. I vehemently despise this system because it delays and restricts me getting access to treatment and services. I feel so frustrated, embarrassed and lost for not remembering how to log in and when I do, it takes me ages, but nobody at the practice cares. The front desk staff are all young and clued up on technology, but what about patients like me that have to suffer in silence and embarrassment .I strongly suggest that that there is a hybrid system that accommodates both the younger patients with i.t. and smartphone and pc skills as well as the older patients whose easiest access to getting an appointment to see a gp is by having the choices of making an appointment by telephone ( if they ever answer the phone in the mornings) or by walking in the surgery in person. It is such a ridiculous state of affairs at the moment, that one morning I lined up in the queue ( first in line ) and when I walked up to the receptionist at the desk and said that I would like to make an appointment, I was told that it could not be done. I was told to telephone the surgery, so I took out my old mobile phone while standing in front of her and dialled the Surgery. the number rang and nobody was answering and she was the only person on the reception desk. She saw what was happening and eventually said that I had to register with patches, so I stood in front of her and tried to do it. Even with her help it took us about 20 minutes to setup, but now I am at home and cant remember my password, so after 3 incorrect passwords, I have to wait for 3 minutes to try again, just to add insult to injury to someone in pain and who cant remember their password. please bring back the old system or have a hybrid system .patches on it's on doesn't cater adequately or fairly for all patients ( I tried to write the last sentence in capital letters, but this website wouldn't allow me, including the use of pc and gp in capitals , oh dear ) , what next ?
GP surgery review: willow-tree-family-doctors
Title: Improving practice
Rating: 4 out of 5
Visited: March 2023
The new patches system is working .My daughter has used it for my wife . In my case I called directly yesterday & the call back is good as it saves you waiting on the phone .Am trying it again today .
However , as I write I get a call -Friday 31st 1130 am from receptionist. My daughter has done two
patches requests & not been called back .
All she wanted to check if referral to physio is progressing & not waste doctors time.
In my case I am fortunate to resolve my own health issues by exercise & diet .For the average person your most important partner in life is your body . 
Perhaps glitches in reading doctors notes & call backs!!
GP surgery review: willow-tree-family-doctors
Title: Not very professional service to the patients
Rating: 1 out of 5
Visited: February 2023
They use to be much better now they hardly answer the calls as every time I rang them it look like about one hour to answer your call. 

Also they made me to wait from September to February to fill my pco application form even when they charge £85 for this small service and as they said it will be 1 month waiting in the beginning and after 6 month still said you are on waiting list and told me to go private and withdraw my applications form. 

So was very un happy and annoyed by them.