janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: harcourt-medical-centre
Title: Amazing treatment and care for my mother
Rating: 5 out of 5
Visited: January 2023
My mother was lucky enough to be a patient at this surgery for 17 years. She was always treated with exceptional kindness and respect. She had a few medical conditions common to the elderly and was always listened to and given swift, appropriate diagnosis and treatment. In the last year of her life when, she knew she was battling terminal cancer, her GP was with her every step of the way, always gentle and kind. He made regular visits to her at home and made her feel important and well cared for. “Systemonline”used by the surgery made direct communication with her GP possible with responses to questions and updates happening quickly. The surgery liaised well with the excellent community nurse and palliative care teams enabling her last few days to be as calm, pain free and dignified as possible. They were wonderful. 
I should add that Salisbury District Hospital was also very good. Her clinical care over the years has always been excellent, If only a communication system that better connects these two excellent services could be established. 
Thank you to all the staff at Harcourt but especially mum’s GP for an amazing devotion to duty, especially in these very difficult times.
GP surgery review: salisbury-medical-practice
Title: Excellent new working practises
Rating: 5 out of 5
Visited: October 2023
The system of being able to request online, a non urgent appointment,  is exceptionally good. My request completed online early morning resulted in an offer of a face to face within a few days with the doctor of my choice.  The online request procedure is simple and easy to fill out. A vast improvement on the telephone.
GP surgery review: salisbury-medical-practice
Title: Excellent Covid and flu jab system
Rating: 5 out of 5
Visited: October 2023
Salisbury Medical Practice's system for both covid and flu booster injections was extremely easy to book and receiving the jabs was really quick, streamlined and professional. The staff were friendly, efficient and patient centred. I was able to arrange that both my husband and I had appointments at similar times, saving us time and inconvenience. An excellent service.
GP surgery review: salisbury-medical-practice
Title: Well organised
Rating: 4 out of 5
Visited: September 2023
Don't be put off by the sometimes extended queue times on their phones. Once they have identified your need, and directed you to the right person, you are very well looked after.
GP surgery review: salisbury-medical-practice
Title: Good Medical Practice
Rating: 5 out of 5
Visited: September 2023
The whole experience was well organised, no delays or waiting. 
My only criticism was that I would have preferred my two jabs on the same day instead of the 2 days following.  When I 
asked if I could have the flu jab as well as the Covid I was told emphatically no. Hence I had to attend 2 days on the trot.
GP surgery review: salisbury-medical-practice
Title: Flu jab
Rating: 5 out of 5
Visited: September 2023
Very good like the civid jab was run very efficiently. People were very kind and very pleasant. Always the same for anything arranged by the surgery. Thank you.
GP surgery review: salisbury-medical-practice
Title: Flu vaccine clinic
Rating: 5 out of 5
Visited: September 2023
Clinic was very well organised, no waiting at all. Both the staff guiding us through the building and those giving the injection were very friendly. Thank you to all involved.
GP surgery review: salisbury-medical-practice
Title: Vaccinations
Rating: 5 out of 5
Visited: September 2023
I have attended the practice twice in the last week...once for the Flu jab and once for the Covid jab. On both occasions the were carried out quickly and efficiently.
GP surgery review: salisbury-medical-practice
Title: Efficient vaccination
Rating: 5 out of 5
Visited: September 2023
Both flu and Co-vid vaccinations at SMS were carried out efficiently and speedily - reflecting skilful staff and superb organisation.
Recent changes to online booking of appointments has also been a big improvement.
Well done
GP surgery review: salisbury-medical-practice
Title: No complaints at all
Rating: 5 out of 5
Visited: September 2023
It was a telephone consultation I had last and the doctor was knowledgeable, reassuring and sympathetic. He went through everything possible on a phone consultation and arranged a follow up appointment with a nurse while on the call. It was all very good.
GP surgery review: salisbury-medical-practice
Title: Very efficient
Rating: 5 out of 5
Visited: September 2023
Had an invite for the flu jab. Booked in on-line, arrived at the nominated time and was in and out in no time. Very well organised and lovely staff.
GP surgery review: barcroft-medical-centre
Title: Great new online booking system
Rating: 5 out of 5
Visited: November 2023
My wife and I are very impressed with the new system as we have been able to book Dr and nurse appointments easily.
GP surgery review: barcroft-medical-centre
Title: Comprehensive Care from my GP Practice
Rating: 5 out of 5
Visited: October 2023
I have never written a review here before, but I have had such a wonderful experience at my local GP Practice recently, that I just wanted to highlight how some Practices can really shine and do an excellent job, through sometimes very challenging times.

I've always received a great quality service of care from my local Practice. Throughout the difficulties of Covid, I was always able to get an appointment via the online system, order prescriptions, ask questions, etc.  Both on the telephone and face to face, from the reception team, nurses, HCA's and Doctors, I have always found the team to be very helpful and responsive. This Practice is also very good at updating Patients with any changes, via letters, texts, telephone, etc.  Invites for routine injections, boosters, blood tests, etc. are always forthcoming.
Recently I experienced a breathing issue and I made a Doctor's online telephone appointment via the online system. 
The Doctor didn't rush me, asked relevant questions and listened to my concerns.  Within a week I'd had an X-ray, with the report available within twenty four hours online, for both myself and the Doctor/Practice to see. Two weeks later, I had an hour long appointment face to face with a Nurse, who carried out a range of tests as requested by the Doctor.  The Nurse was wonderful throughout and kept me at ease. After the tests were completed, because there was still time left, the Nurse then went on to do additional checks, almost like a mini MOT.  This made me feel I was really being cared for properly.  A week later, I had a face to face appointment with the Doctor, who discussed the results of the tests/exam with me, giving me ongoing guidance for the future. 

Before leaving, I thanked the Doctor for the excellent care I had been given, and I let the Doctor know how impressed I was with everyone I'd come into contact with.  
All too often, Patient's complain about GP Practices, but I for one have been very happy with mine.  Thank you.
GP surgery review: barcroft-medical-centre
Title: Superb service.
Rating: 5 out of 5
Visited: September 2023
I rang the surgery - the phone was answered promptly by a lovely understanding receptionist. The duty doctor rang back within 90 minutes and I was at the surgery 30 minutes later. What an amazing, prompt, reassuring service. The staff were professional and friendly too. Thank you.
GP surgery review: barcroft-medical-centre
Title: Great receptionist
Rating: 5 out of 5
Visited: July 2023
The receptionist I spoke to was outstanding.She went out of her way to sort out the problem I had and did it with humour ,respect and authority.
Three Cheers!
GP surgery review: barcroft-medical-centre
Title: Efficient & Friendly Practice
Rating: 5 out of 5
Visited: February 2023
Telephone appointment very thorough and reassuring. Felt  that my medical wellbeing was in very safe hands and any necessary follow ups would be carried out in the same manner.
GP surgery review: barcroft-medical-centre
Title: Diabetic care
Rating: 4 out of 5
Visited: January 2023
Highly experienced and personable nurses, makes my diabetes review an enjoyable experience. My appointment was on time too! To improve it would be nice to be able to book a diabetes review on line as a 20 minute appointment.
GP surgery review: barcroft-medical-centre
Title: Waiting for some one to answer the phone been waiting
Rating: 3 out of 5
Visited: January 2023
Been waiting for 30 minutes for some to answer the phone, it’s every time you ring it’s the same, no one answers the phones patience wereing thin with the Barcroft practice…….. Eve Kyte
GP surgery review: barcroft-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
From the receptionist to the nurses they are all very polite and apologetic if appointments need to be changed… so far I have had no dealings with the doctors..
GP surgery review: barcroft-medical-centre
Title: Given up calling
Rating: 1 out of 5
Visited: November 2022
The times of day for various services is ridiculous. It seems to be designed to stop you calling. You can't book appointments online as never any available. I've just finished the 4th time in 6 months of being on hold to get routine cervical screening booked. No wonder so many get to n stage or don't want to book its impossible if you are employed full time to book.
GP surgery review: barcroft-medical-centre
Title: Very helpful receptionists
Rating: 4 out of 5
Visited: November 2022
I have been struggling to sort out my elderly father’s pills  and was going round and round in circles not getting anywhere. The two receptionist I spoke to when I came in were so helpful and eventually they sorted it. Thank you so much - I can’t tell you how much it helped a stressed carer.
GP surgery review: castle-practice
Title: Brilliant Practice
Rating: 5 out of 5
Visited: March 2023
I am always so grateful for being able to phone the surgery, speak to someone and be offered an appointment. I have also been given a very clear outline of treatment plans/options and this is very reassuring for me. All the Doctors I have seen have been kind, understanding, compassionate, professional and knowledgeable.  I also had a problem with my log in details for the online services and the receptionist was very nice and helpful and sorted it straight away.
GP surgery review: castle-practice
Title: Amazing practice
Rating: 5 out of 5
Visited: November 2022
Very approachable and extremely prompt and helpful. Have always had a good response when I've contacted the surgery. Even had a call back to reassure me of test results in the evening because the Dr knew I'd be a little worried.
GP surgery review: castle-practice
Title: Triage
Rating: 3 out of 5
Visited: October 2022
Yesterday i rang the practice to make an appointment to see a doctor, I was told I couldn't make an appointment I would have to go through the Triage system . This morning I rang Triage at 0800 I finally got to speak to an operator at 0926. I explained that my situation didn't require immediate treatment but would like to see a doctor to have my suspected condition investigated. I still couldn't make an appointment! I now have to wait until someone rings me back. This system is ridiculous. Why can't I just ring up and make an appointment? I have to say I have no complaint with the treatment I have received from the practice, far from it. I have always received first class care from the nurses and doctors. It is just making an appointment to see one that is a problem.
GP surgery review: castle-practice
Title: Fantastic Practice
Rating: 5 out of 5
Visited: August 2022
I cannot praise this practice enough. I've found the triage system and prescription phone number easy to use, efficient and helpful. I have found appointment times readily available when needed and all staff incredibly helpful. As a carer for my Dad I've experienced other surgeries and I wish they could learn from the practices used here. I'm very grateful for the support our family have received here.
GP surgery review: castle-practice
Title: Communication Issues
Rating: 2 out of 5
Visited: August 2022
We used to be very confident with this practice in the past - having been with them for over 15 years but lately, things seems to have gone downhill. The staff on the reception don't seem so efficient and there are issues with communications.
Just recently, I ordered a repeat prescription, which was not dealt with/followed through, in spite of them sending email confirmation by email. It has caused a lot of problems and it would appear that an item on my repeat list has been arbitrarily removed, without explanation. I am now in limbo with vital meds needed for my chronic condition and yet I was instructed that I had to go back onto triage for the medicine, even though they had clearly made a mistake in not dealing with the prescription request.
Also, when I consulted the triage recently I was given the wrong form of drug, in liquid form, which I had never had before - and had to spend a long time sorting that out too. This was done eventually but at the wrong dosage. Too many errors, by the doctor on this occasion and later by the reception staff.
They don't seem to know how to deal with patients when things go wrong. I look back to the days before the pandemic as a golden era, when the staff there really cared....
GP surgery review: st-melor-house-surgery
Title: Quality of Life changing Experience
Rating: 5 out of 5
Visited: March 2023
Just wanted to let both Doctors, that have treated me over the past two weeks, know that I really value their professionalism and commitment. My quality of my life has so improved and I am truly grateful for their perseverance.

Thanks also go to reception staff for handling my calls promptly and sensitively you are all a credit to your profession.
GP surgery review: st-melor-house-surgery
Title: Been with them less than a week
Rating: 1 out of 5
Visited: February 2023
Phoned to ask if I could get advise on pain relief and a few other problems, told to call back after 1.30, which I did, receptionist asked what I wanted to speak to the Doctor about, I explained I was new and what was happening and needed advise, she told me she would call me back.  Doctor did indeed call me back, and I explained what advise I needed and what had be happening, to which I was told I was not urgent (which I never said I was, just done what I was told to do!) she was rather rude and arrogant, telling me of like a small child, and said she would see me, but (again told me I was not urgent) and I would have a long wait, as she was seeing others.  So if you cough up blood while having COPD and want some advise, dont ring them.  I have been with them for about 5 days (including a weekend!) and I am leaving. I would rather die than to be spoken to so arrogant. May I suggest you speak to you receptionist before having a go at your patents and upsetting them so badly, they have an asthma attack.
GP surgery review: st-melor-house-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: September 2022
I called the surgery to book a telephone consultation with regards to an on-going problem. Was booked in for just over 2 weeks later, which as it wasn't an emergency, I feel is acceptable. On the day of the appointment, had a conversation with the doctor, which was not rushed and who listened to me. It was agreed that I tried a different type of medication. Doctor sent through the request to my pharmacist on the same day and medication picked up the same day too!  That's what I call fantastic service!
GP surgery review: st-melor-house-surgery
Title: Excellent care & service
Rating: 5 out of 5
Visited: July 2022
I registered in July and then soon after required an appointment. The morning after my request by phone the doctor called me back. After a discussion, he asked me to arrange a blood test at the practice. I did so and this was done within a week or so. The results came back within 10 days. The doctor promptly called me on my mobile on a Saturday morning to discuss my results and follow-up action. This is what I call faultless service by all involved... reception, nurse, doctor. Polite and professional at every point. Very impressed. Though I'm sad doctors needs to work on weekends to get through their cases. Amazing dedication. Thank you.
GP surgery review: downton-surgery
Title: Shocking service
Rating: 2 out of 5
Visited: November 2023
I booked an appointment 2 weeks ahead of time. Only to be called the night before, to say that they need to cancel my appointment due to sickness. (Which is understandable) but the next available appoinment they could give me was in 22days time? No other appointment time was available for me, within those dates!! I rarely visit the Dr's but nothing could be done apparently, this is really unacceptable. When I got emotional on the phone the receptionist was very unhelpful. Just kept stating the point that she couldn't fit me in any earlier and that it was down to me to keep phoning each day to check for cancellations. Couldn't offer to call me if one came available. It takes at least 10mins to get through to someone. The whole point of seeing a dr is so we can see them soon as possible not 5 weeks later in my case.
GP surgery review: downton-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: March 2023
Great practice. Always kind, responsive and seen appropriately. Ready to go the extra mile for a poorly child. I've never had a problem getting an urgent (or even not so urgent) appointment for myself or family. Phone answered swiftly and politely. Before, during and after pandemic I've quickly been seen face to face when needed. Phone/text appointment when appropriate. Thank you all so, so much.
GP surgery review: downton-surgery
Title: excellent practice
Rating: 5 out of 5
Visited: January 2023
i never have problems getting an appointment .usually the same day or not long aftrwards . the the staff and doctors are excellent.all in all i cannot fault the downton practice .
GP surgery review: downton-surgery
Title: Bad Policies
Rating: 3 out of 5
Visited: July 2022
In my own experiences, and those of friends and family, there appears to be a deliberate attempt to stop you from seeing the doctor of your choice within a reasonable timeframe by making patients wait a consistent two weeks. In urgent cases of course I am happy to see the next doctor available. 

But let's pretend we are back in the good old days when a strong doctor/patient relationship was thought of as a good thing. Also, wouldn't it be nice if the receptionists noted your arrival with a smile rather than pointing to a screen and telling you to do it yourself.
GP surgery review: downton-surgery
Title: Very disappointed with pharmacy at this surgery
Rating: 1 out of 5
Visited: June 2022
Only moved to Downton 3 weeks ago and registered with this surgery. I take medication everyday which needs to be in a medicine tray as I take a lot of tablets and find it difficult to manage. I gave them all my details 3 weeks ago and my medication records so my medication would be ready to collect today to find out 3 weeks was not long enough and NO medication was ready. To be honest they didn’t even have a clue about my medication needs and I was just told my tablet’s would be delivered from Fordingbridge on a Saturday. The problem I had at the pharmacy at the surgery I thought I would call the Fordingbridge pharmacy just to check they would be with me tomorrow as I only had enough for tonight then to be told they don’t even deliver on a Saturday ! Is this really how the surgery pharmacy work or was I very unlucky?  I must point out that the receptionist was very helpful but the lady in the pharmacy was awful and I certainly hope I don’t need to go there again for any medication she also told me that she’s just the middle person. Definitely this was very upsetting for me which I hope nobody new to Downton experience.
GP surgery review: downton-surgery
Title: Good  drs but one receptionist is very uncaring
Rating: 2 out of 5
Visited: March 2022
I phoned to speak to a dr , and was told no dr available as only one dr in surgery.  As I were in so much pain , I said please can dr phone me back, she said this is not a private practice and were lucky to have NHS, I said I have paid into NHS all my working life, she informed me that it was not  enough.  The dr did phone back and got me into hospital the very next day. I am 84 and never in my life been spoken to like that by that uncaring person. I hope when she is 84 she gets that same treatment.
GP surgery review: downton-surgery
Title: Discretion !
Rating: 4 out of 5
Visited: February 2022
I popped into the surgery today ,pleased to see its open, patients were sat in the waiting area ,I was wearing a mask,at the reception the two receptionists were sat at their desks, whilst sat at their desk the receptionist asked me what I wanted(,i didn’t want all the patients to hear) ,I pulled my masked down slightly I mouthed very quietly i have  received a letter to invite me for a cervical screening,
I was promptly informed by the other receptionist put your mask back on,I’m not a small child I didn’t like being spoken to in that manner,I’m 61 lived here all my life ,I thought she was out of order,
GP surgery review: three-chequers-medical-practice
Title: complete disarray
Rating: 1 out of 5
Visited: October 2023
Been flagged up to to medication reviews 3 times in the last 3 months. Even though I have done it by phone, by link they sent as well as physically going into the Endless street surgery to do my BP. My medications are late, Causing me a lot of issues and the dispensery receptionist on the phone was less than helpful. I'm now without important medication and having very uncomfortable side effects from missing my meds.
GP surgery review: three-chequers-medical-practice
Title: Good practice
Rating: 5 out of 5
Visited: July 2023
Appointment was on time.  The staff were friendly. The nurse who took my blood pressure and blood sample was chatty and  professional .  I was in and out in minutes.
GP surgery review: three-chequers-medical-practice
Title: Lovely reception
Rating: 5 out of 5
Visited: June 2023
I would like to take the opportunity to leave feedback on my most recent visit, which was to gain access to online services and other queries. Whilst I have always found all of the front of house team at both Endless Street and The Three Swans to be very good at their jobs -being friendly and professional, this visit (19/06 am) I think needs highlighting. The receptionist in question was lovely and I really think she does an amazing job. They really helped me, and made what could have been stressful for me, a straight forward visit thanks to their help. Truly an asset to your practice. Many thanks.
GP surgery review: three-chequers-medical-practice
Title: Now a good pracvtice
Rating: 5 out of 5
Visited: July 2022
Even before Covid, I was becoming steadily more and more disappointed with the serrvice I was receiving; but obvioulsy during the Pandemic, we all learned to be patient and considerate in such difficlut times. But now, I am so pleased to be able to leave a glowing report about my experiences in the last few months at the practice. Appointments given within a very reasonable time frame, proactive and reactive responses to various problems I have had and the triage system is working superbly. Thank you for restoring my faith in the practice with which I have been for over three decades.
GP surgery review: three-chequers-medical-practice
Title: Very helpful staff and doctors
Rating: 5 out of 5
Visited: March 2022
I contacted the practice today in relation to my (young adult) son who is currently staying with me and significantly unwell after travelling.  The assistance we received was excellent: the lady on telephone triage was kind and helpful; the receptionist who helped me with various forms at the practice likewise; and the GP with whom my son had a telephone consultation shortly afterwards was very professional, understanding and responsive.  Thank you all - I know how much pressure you are all under but this did not detract from a really good patient experience.