janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: arthington-medical-centre
Title: Great Surgery
Rating: 5 out of 5
Visited: July 2023
Ease of access by telephone - 4/5
Ease of making an appointment - 3/5
Clinician - 5/5
Overall experience - 5/5

Clinician was very friendly and made me feel relaxed and reassured.
GP surgery review: arthington-medical-centre
Title: so caring.
Rating: 5 out of 5
Visited: July 2022
how many people can say that their doctors surgery the staff were so sad when they'd heard my test results had come back with the worst. One of the staff members came and gave me a re-assuring hug and drove me home just so I got hope safely. That is some real one on one special treatment.  I'm a stronger believer if your good to people they are always good back.
GP surgery review: arthington-medical-centre
Title: Poor service
Rating: 2 out of 5
Visited: June 2022
Have some tests done at this surgery and they can’t even ring you with results. You then have to ring and keep ringing just to get an appointment to discuss the results. What is the point of having tests when they can’t get back to you. No pre bookable appointments which makes it difficult when you work long hours doing shift work. So much for improving this surgery.
GP surgery review: arthington-medical-centre
Title: good practice
Rating: 5 out of 5
Visited: February 2022
very happy with the consultation i had with dr. he was very understanding . 
receptionists very nice  friendly .
GP surgery review: arthington-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
I know people are very quick to complain and never go out of there way to leave good comments. The reception staff are so good they really go out of their way to help. it's nice when they make you smile at the same time. Thank you arthington medical centre
GP surgery review: arthington-medical-centre
Title: Not as good as it used to be
Rating: 1 out of 5
Visited: January 2022
I have been at this surgery approximately 18yrs and been happy. But recently the services are not what they used to be. Firstly if you can't call at 8am for any reason, medical or work wise tough you can have an appointment, no pre bookble ones at all. Secondly the nurse I saw hardly communicated with me. Thirdly despite telling two doctors I was having a reaction to my medication, it was reordered for me, then when I complained I was told I didn't need it, so why say I did in the first place. Fourthly when my medication was accidentally thrown away by a carer, despite calling several times no one got back to me to tell me it couldn't be issued early or give advice on what I could do with the pain and symptoms until it could be reissued. Surely anyone with compassion would know strong medication Isn't give for a laugh and this person must be in a lot of pain without their medication, so if the can't have it they need help to get through. Nope just ignore them. I feel the care and compassion from this surgery has gone.
GP surgery review: dr-s-hussain
Title: Good practice
Rating: 1 out of 5
Visited: March 2023
I have been trying to get an apointment to see the doctor for the past 2 weeks but every time I call at 8  in the morning the answering machine tells me they are experiencing high call volume and I have to call some other time. Really frustrated as I’m not feeling well. Can’t go to A&E as I will be referred back to my GP but it’s impossible to see the GP. Wonder why they are taking new patients.
GP surgery review: dr-s-hussain
Title: Impossible to Get an Appointment
Rating: 1 out of 5
Visited: October 2022
You're told to call 8am the next morning for appointments. When you call at 8am you're told there are no appointments. 

Impossible to speak to a doctor. I'm disgusted they're taking on new patients when they cannot support the patients they already have.
GP surgery review: lingwell-croft-surgery
Title: Avoid Avoid
Rating: 1 out of 5
Visited: March 2023
For the same illness I have to see a different GP or an  advanced nurse practitioner, if I'm lucky. I have to tell resption in front of all patients I'm bleeding from my bottom. Dignity means nothing to them.
GP surgery review: lingwell-croft-surgery
Title: Horrible
Rating: 1 out of 5
Visited: September 2022
2 weeks waiting for death certificate to be told they still not sorted it...really what an absolute pxxs take ..as if we've not got enough going off as it is .. to be told they didn't know when ambulance runs g to inform them...not sure who's not doing there job right here admin or doctors but somet needs sorting.
GP surgery review: lingwell-croft-surgery
Title: Friendly staff, great service
Rating: 5 out of 5
Visited: May 2022
Myself and my children have been registered here since moving into the area, and I have nothing but praise for the surgery and the staff. The reception team have always been really polite with me, and when I've needed an urgent appointment I've always managed to get one. The nurses and doctors are very friendly and put you at ease and I would highly recommend this practice to anyone
GP surgery review: modality-partnership-(awc)
Title: Shocking service
Rating: 1 out of 5
Visited: January 2024
Trying to book a smear. Horrendous. You used to be able to ring and its booked in 2 minutes. Now have to fill in a form and wait for a call within 2 weeks. So if your driving or working or bad signal and miss 2 calls you have to fill another form in and go through the whole process again! You can't even book on system online. Smears are so important and I feel this service is dangerous as some people especially the younger end who aren't keen anyway might say I won't bother. Very inconvenient way to book a simple 20 minute appointment.
GP surgery review: modality-partnership-(awc)
Title: Complete waste of time
Rating: 1 out of 5
Visited: January 2024
They never seek to help! Just try to get rid of you! 3 times I went about the same problem just ended up having an operation only took them 3 times to notice something was wrong. Today went in feeling unwell and dizzy and was given sickness tablets??
GP surgery review: modality-partnership-(awc)
Title: Poor service
Rating: 1 out of 5
Visited: November 2023
Message for Modality. Just need to ring, get an appointment and see some one face to face

I'm sure I'm not alone but once again the service proved that it is a useless service. I needed to simply request a repeat prescription but it would not recognise my saved passwords and after trying several times it locked me out ! I needed blood pressure tablets. After this mornings experience I'd imagine my blood pressure is sky high. I'm now told I need to call the surgery, I know how stressful that is.
I did this yesterday for my wife and after 25 mins being number 13 in the queue decided I/we would use the online service. Again as we are all aware a rubbish service, after completing the on line questionnaire my wife was told someone would be in touch in the nest 28, yes 28 days.
GP surgery review: modality-partnership-(awc)
Title: Really good experience today
Rating: 3 out of 5
Visited: November 2023
We left an online request after lunch today as a follow up to a visit to A & E and the doctor rang back within 2 hours. We have been critical of Modality but this was an excellent experience. Good grasp of the issues, excellent 'bedside manner' and constructive way forward.
GP surgery review: modality-partnership-(awc)
Title: Shocking service
Rating: 2 out of 5
Visited: October 2023
I filled an online request for a fostering medical I didn't hear anything from the surgery so I called into the surgery to be told someone would contact me to arrange an appointment I waited 2 week still hadn't heard anything so called in again to be told it would be classed as urgent as I needed the medical doing before the 18/10 and as of yet I still haven't heard off anybody to arrange this I have tried ringing the surgery and all I get is were experiencing high levels off calls and to call back then the call is cut off I've tried to fill the online form again but I answer 1 question and it wont let me go any further this is absolutely disgusting service and I'm still currently waiting for someone to ring me back to arrange the medical as I'm trying to go for an sgo order and not having the medical is holding the process up so please can someone have a look at this Thanks
GP surgery review: modality-partnership-(awc)
Title: Voice connect and meds
Rating: 1 out of 5
Visited: July 2023
I have to have a review every month for my meds and I got a message saying I could use voice connect to get my meds. But has I followed all the instructions it tells me I can't get them meds so I am left with no meds and no one has contacted me and I am very disappointed why send me that message if it was going to say that I could not have the meds sent to my pharmacy.
GP surgery review: modality-partnership-(awc)
Title: Too long and not free
Rating: 1 out of 5
Visited: June 2023
My foster-son is disabled and entitled to a free bus pass on the grounds of his epilepsy. the epilepsy service used to provide a letter for free to be submitted with his application. Unfortunately they have now said this must be done by the GP. During my son's long term health review I mentioned this to the doctor who said I could just bring in the form and it would be sorted. I therefore did this, but have now been told that it might take up to 4 weeks to be dealt with and will cost £30. Neither of these facts were mentioned by the doctor. Now it will cost up to 4x weekly bus fares plus £30 for a "free " bus pass. Perhaps Modality should spend less on "carer support" events and actually support the carers by doing their job in a more timely manner and for free!
GP surgery review: modality-partnership-(awc)
Title: No meds again
Rating: 1 out of 5
Visited: June 2023
Trying to get my new medication which is not on repeat prescription went on website it told me to go nhs app which I did this and you order them on there neither. So yet again just getting my diabetes under control and I'm going to run out of my pain medication so my diabetes is going to be all over place again this keeps happening stopping my repeats and not telling until I go to order this around the 3rd or 4th time now
GP surgery review: modality-partnership-(awc)
Title: Dermatology gp service
Rating: 1 out of 5
Visited: June 2023
Had apt which I cancelled in person, booked another appt moved by letter for a gp call btw1-6pm , no call ! Waited whole aft despite trying to work and now nothing , no appt , no treatment , no medication
GP surgery review: modality-partnership-(awc)
Title: Frustrating online access!
Rating: 3 out of 5
Visited: June 2023
I have been with this GP practice for over 30 years and until the introduction of the newer version of the online service, have been very happy with the health care provided...including today's, thank you. However the online access is very off putting and has no logical /obvious pathway to follow when querying prescriptions, regular medications, whether they are repeat ones or not. Maybe it's just teething problems but as family members have had similar issues in recent weeks I do think an tech person needs to look at the it with patient queries in mind and make it clearer. Finally, the receptionists have all been very pleasant and helpful but waiting to get through can take over an hour nowadays....probably as the receptioni
are filling in the online access for others who are having difficulties for themselves; first hand experience here!. Plus booking appointments ahead is well nigh impossible on line. I've reverted to calling in the surgery thus joining the queue snaking out the door, as more folks seem to be doing!? From conversations with patients from other Modality surgeries I get the impression that these are similar concerns and dissatisfaction with the provider across Keighley...something that needs addressing...
GP surgery review: dr-jj-mcpeakes-practice
Title: Good practice
Rating: 5 out of 5
Visited: April 2023
Whilst it can be difficult to get through with the 8am call system, we have never not been able to speak with a Doctor when needed. We find this practice to be both responsive and efficient. We would not hesitate to recommend this practice to anyone new to the area.
GP surgery review: dr-jj-mcpeakes-practice
Title: Great doctors
Rating: 5 out of 5
Visited: November 2022
I’ve been with the surgery for a few years now and I still hold them in high regard. Like many other places they’ve struggled to get back to “normality” since the pandemic and most appointments are held by phone, this is beneficial for me personally, however when required to be seen face to face there’s no issues with doing so. The doctors are patient, attentive and knowledgeable with what seems to be a genuine regard for your wellbeing.
GP surgery review: dr-jj-mcpeakes-practice
Title: Great Practice
Rating: 5 out of 5
Visited: June 2022
recently registered my 83year old mum from a different practice in the area as her care had been lacking - staff so welcoming and put my mum at ease straight away she initially had an appointment with the HCA who picked up that an annual review hadn't been done in a number of years so she completed this there and then which was brilliant.  Also been seen by a GP who was very clear and informative.  Such a lovely practice it was a big thing for my mum to change GP's as she'd been registered at her previous practice for over 50 years and she certainly feels she has done the right thing with how welcoming and friendly everyone has been with her along with picking up on a number of things that have been overlooked previously in her care - A big thank you to all the staff
GP surgery review: gildersome-health-centre
Title: Great ongoing support
Rating: 5 out of 5
Visited: July 2023
I have recently had to see the doctor a few times and I only have the highest regards for the care I’ve received. The doctor went out of his way to listen and support me and I cannot thank him enough.
GP surgery review: gildersome-health-centre
Title: Friendly, efficient and caring practice
Rating: 5 out of 5
Visited: December 2022
I have been with this practice for about 35 years and I have to say it’s better today than it ever has been. 
The staff are brilliant and very helpful and worth their weight in gold. Both doctors are extremely caring and I always feel in safe hands. 

Thank you for such wonderful care.
GP surgery review: gildersome-health-centre
Title: Amazing staff and practice
Rating: 5 out of 5
Visited: December 2022
I have nothing but praise for Gildersome Health Centre. All the staff there are brilliant and helpful, both the doctors are so caring and really listen to what you have to say. 
Best of all is I never have a problem getting an appointment. Thank you
GP surgery review: leigh-view-medical-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: June 2022
Excellent practice, can’t recommend this practice enough, receptionists are so helpful and my experience of getting through on the phone and getting an appointment has never been a problem, the doctors are excellent. Overall the service is very good!
GP surgery review: the-dekeyser-group-practice
Title: Great service, nothing too much trouble
Rating: 4 out of 5
Visited: December 2023
Having recently experienced a diagnosis of a progressive neurological disorder I am so grateful to the team for the care and compassion that they provide. Staff are friendly and accommodating, doctors ring after work so I am able to chat. The prescription team are incredible, making ensuring that I have medication when I need it. 
I am fortunate to have been a patient for over 20 years and highly recommend this practice. Thank you for the excellent service and care.
GP surgery review: the-dekeyser-group-practice
Title: Fortunate to be part of such a good practice
Rating: 5 out of 5
Visited: November 2023
I have been a patient for 2.5 years and  in that time there have been many noticeable improvements made. I feel very lucky that I can get an appointment when I need one, I am treated with understanding and empathy and most of all I am listened to and involved in my care….. well done all of you, you are doing a really good job in difficult times.
GP surgery review: the-dekeyser-group-practice
Title: Great Receptionist
Rating: 5 out of 5
Visited: October 2023
I rang the surgery as I had a few queries. The receptionist was brilliant she listened and answered each query and she did this in such a polite respectful timely manner.
Thank you for the great service
GP surgery review: the-dekeyser-group-practice
Title: Menopause
Rating: 5 out of 5
Visited: September 2023
So refreshing to see a GP that is knowledgeable about menopause and can help. Don’t think that just because you are already on HRT that no more can be done if you are still struggling. We are all individuals and a knowledgeable GP here can really help.
GP surgery review: the-dekeyser-group-practice
Title: Great Setvice
Rating: 5 out of 5
Visited: August 2023
I was really pleased with my visit today all the staff and GP were so polite respectful and helpful. Thanks very much
GP surgery review: the-dekeyser-group-practice
Title: Excellent service
Rating: 5 out of 5
Visited: July 2023
I rang the surgery this morning for some help and advice about accessing some help for my elderly Mum.  She needs extra help to make her safe in the house.  I spoke to reception for a GP referral. Within an hour a GP rang back and referred us to the falls assessment team. An hour later the falls team rang me and arranged to visit us tomorrow for a full assessment.  Once again the staff at the surgery have been excellent in their response for help.
GP surgery review: the-dekeyser-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Rang for a blood test and was amazed at how the receptionist listened to my problem and gave me an appointment within two days with a nurse. The nurse was so professional, caring and listened. I have been frightened to seek medical help for a problem. She rang there and then and made me an appointment for the next available day. Fantastic service. I am so pleased that I’m now with this practice.  All my prescription problems have been instantly sorted as well !! I’ve been trying for five years to get this done at my previous practice….. Thank you all so much.
GP surgery review: the-dekeyser-group-practice
Title: Amazing, thorough consultation with independent prescriber
Rating: 5 out of 5
Visited: May 2023
Had a telephone consultation today with the in house prescribing pharmacist. She was thorough, informative, caring but most of all listened to all my concerns. My medication was updated and further information and advice was made available to me. I cannot fault Fountain Medical centre, all members have staff have always been helpful and attentive, even in difficult and uncertain times. The best surgery in Morley by far! Thank you.
GP surgery review: the-dekeyser-group-practice
Title: Great customer service
Rating: 5 out of 5
Visited: May 2023
After being transferred from Morley health centre I was a little anxious but I have had to speak to the Dr on 4 occasions in the last couple of months and all the staff and drs have been amazing. Thank you
GP surgery review: the-dekeyser-group-practice
Title: great practice
Rating: 5 out of 5
Visited: March 2023
I find the staff from the Doctors ,Nurses , Receptionist always give 100% always friendly  polite  and extremely helpful ,since i have been a patient at the surgery i have never had cause to complain.
GP surgery review: windsor-house-group-practice
Title: Excellent service
Rating: 5 out of 5
Visited: July 2023
Having worked through NHS111 and A&E with a UTI but having little or no improvement, I attended (with my wife) a face to face appointment on 3July with a young doctor whom we took to possibly be a trainee or locum. He was clearly aware of my anxiety and was very thorough and clear in his examination and explanation. The test results had that day been received by the surgery, and he noted that the specific e-coli strain I was infected with was resistant to the antibiotics I had originally been prescribed by NHS111, which was the base guidance on UTI infections, and that the second prescription (two days previous) would show to be working within a day or so. We left the surgery much relieved by this outlook. Three hours later, the young man telephoned me at home to say he had looked further into to the lab report, and that more detail that was not at first visible suggested that a different (third) antibiotic would better target my infection and that he had prepared a prescription for me. I collected this shortly after and started the new course immediately. Three days later I am beginning to feel much better. This has been exceptional service and would you please pass on my thanks to the young man, and wish him well for his future in the profession.
GP surgery review: windsor-house-group-practice
Title: A trustworthy team!
Rating: 5 out of 5
Visited: April 2023
I have been dealing with an an ongoing issue with my medication recently and the whole team at Windsor house have been great and supportive the whole time; receptionists, doctor, pharmacist and pharmacy technicians. 

I have to give special praise to the practice pharmacist I spoke to today. He was able to explain things very clearly to me and spent such valuable time addressing my concerns. I felt so listened to and he was really knowledgable which gave me a lot of confidence going forward. I ended the call feeling heard and respected with my anxiety hugely reduced, thank you so so much.

Thanks to the whole team for all your hard work in these busy times, please do know it is appreciated by many of us!
GP surgery review: windsor-house-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
I know that surgeries are really busy at the moment but I have found that I’m always able to get an appointment when needed. I always feel listened to by the staff - doctors and secretaries included. Reception staff really informed and helpful, thank you.
GP surgery review: windsor-house-group-practice
Title: Fantastic practice despite current pressures
Rating: 5 out of 5
Visited: March 2023
I called up this morning for an appointment and once I got through the receptionist was polite and offered me a number of different appointment slots when I couldn't make the first one. Thank you so much, keep up the good work :)
GP surgery review: windsor-house-group-practice
Title: Fantastic care
Rating: 5 out of 5
Visited: January 2023
I have received fantastic care support and attention across all three surgeries. From the Admin and Reception teams nurses and doctors. All GP surgeries are under so much pressure, but the standard remains first class. I couldn't access my results online, my account was reset enabling me to do this within minutes of filling an online request . My problems are complex but each and every person offers support. Thank you so much.
GP surgery review: windsor-house-group-practice
Title: Fantastic GP Practice
Rating: 5 out of 5
Visited: January 2023
I have had to visit the Practice a lot over the past few years because of the chronic illnesses I have. However, I have had to visit a lot more over the last year because of the illnesses flaring and the diagnosis of a new one. I have been seen by the practice nurses, spoken with the resident pharmacist and been seen by the GPs all are brilliant. I can honestly say that with every member of staff, (GPs, nurses, pharmacist, receptionists), at Windsor House Group Practice I have felt listened to and looked after. I feel like my opinion matters. My experience is that all actions regarding my health are done with care, compassion and arethoughtfully considered.