janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-lighthouse-group-practice
Title: Genuinely great practice
Rating: 5 out of 5
Visited: July 2022
My 10 month old twins have managed to pick up every bug and illness going. Everytime I have called the practice since they have been born to consult with a doctor about them, I am given outstanding service from the team of receptionists and doctors. It’s obvious how hard they all work, but they never let that interfere with the care we are given. There are a couple of receptionists in particular that have been great. I know they genuinely care. It’s so reassuring to know that I can pick up the phone on behalf of my babies and get the help they need within a quick time frame. The team of receptionists there are under appreciated a majority of the time. They deserve more credit for all their hard work and the genuine care they give patients. So thank you from myself and my family.
GP surgery review: the-lighthouse-group-practice
Title: Superb
Rating: 5 out of 5
Visited: May 2022
Everyone from the reception staff to all of the medical staff are doing excellent work - and have been for years.Be grateful we have people at the Southsea Medical Centre who pull out all the stops to help all-comers.
GP surgery review: the-lighthouse-group-practice
Title: Reception need training
Rating: 1 out of 5
Visited: May 2022
Called for an emergency appointment at 8am for my child who was showing all symptoms of diabetes and I even mentioned this to her but as a receptionist she decided this wasn't an emergency and I had to go online and make a e-consalt at 10 am. I compleated the econsalt and it recommended I see the doctors today but the line was engaged for 4 hours and when I eventually got though the lady said we don't have any appointments left. 
The reception/office staff here need thorough training in listening to patients and recognising a medical emergency.
I manged to see a doctor the next day and turns out our son has type 1 diabetes and was rushed to the hospital which he spent 3 days.
I will request an investigation on the matter which has delayed treatment to a child for one day.
GP surgery review: the-lighthouse-group-practice
Title: A complete joke
Rating: 1 out of 5
Visited: March 2022
Started to call the surgery from 8am and already engaged....30 min and almost 400 tries  till i finally got in the queue then another 20 min for someone to take my call.... 
E-consult is a joke.... enquired on a monday no one got in touch by the estimated Thursday night had to try again to phone on Friday....it's just a joke very disappointed by the service
GP surgery review: the-lighthouse-group-practice
Title: Is not bank holiday but they shut anyway
Rating: 1 out of 5
Visited: February 2022
I’ve put in so many e consults in last month and also when try to ring it took 400 times to get to recording then to be cut off and now they saying there shut today cos of bank holiday its 30 of may it’s not bank holiday till Thursday I’ve had enough of lack of care and helping I’ll be people I’m in so much pain and other issues and I can’t get seen by no one I even think they turn phone off and e consult too
GP surgery review: the-lighthouse-group-practice
Title: Incredibly Poor Practice
Rating: 1 out of 5
Visited: January 2022
Unfortunately since moving to Lighthouse corporate practice from a private parthership the surgery has gone downhill. It appears to be impossible to get a face to face consultation or even a video consultation. Locums appear to be a regular feature of the service often just passing through and appearing tp have little investment in patient care.. Constant phone call queueing from 8 am with no guarantee of appointment availability at the end. Poor triageing of patient care. Poor medical consultation.  Appear to avoid seeing patients face to face. Reception appear overworked. I would not recommend this surgery to anyone.
GP surgery review: the-university-surgery
Title: Lovely staff
Rating: 5 out of 5
Visited: January 2024
Amazing team who go above and beyond to help.  Clean and modern environment.  Very welcoming.  thank you for all that you do.
GP surgery review: the-university-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The receptionist was very polite 
Said she would put my request through 
It was all sorted within 30 minutes 
Excellent service
GP surgery review: the-university-surgery
Title: My experience
Rating: 4 out of 5
Visited: October 2023
Easy to book an appointment and almost always on the day or within a few days. Staff are friendly too and make the experience easy.
GP surgery review: the-university-surgery
Title: My experience
Rating: 5 out of 5
Visited: October 2023
The staff and the GPs seem so relaxed but always professional considering the noise and commotion that often happens just outside the surgery. Also i always manage to get decent appointments unlike other surgeries where they have to wait months!
GP surgery review: the-university-surgery
Title: My experience
Rating: 5 out of 5
Visited: October 2023
My husband and I both had our Covid and flu jabs.We were in and out within a few minutes and we’re very nice ladies who made us feel very relaxed.
GP surgery review: the-university-surgery
Title: My experience
Rating: 5 out of 5
Visited: October 2023
An amazing GP who made sure my prescription was done quikcly and the referral to the hospital was sent extremely quickly. She made me feel heard and gave me hope that my problem will be solved soon. A big thank you to her!
GP surgery review: the-university-surgery
Title: My experience
Rating: 5 out of 5
Visited: October 2023
I came in early for flu and COVID jabs was seen straight away.Jabs explained well put at ease. Surgery immaculately clean and staff pleasant.
GP surgery review: the-university-surgery
Title: My experience
Rating: 5 out of 5
Visited: October 2023
The attention they give and prompt response. Their approach to customers are top notch. I love them all
GP surgery review: the-university-surgery
Title: My experience
Rating: 5 out of 5
Visited: October 2023
I was very impressed with how quickly I was seen by the surgery, how seriously they took my issue and how they were able to resolve it for me. Thanks very much for your help.
GP surgery review: the-university-surgery
Title: My experience
Rating: 5 out of 5
Visited: October 2023
Due to ADHD medication shortage, I was forced to quit abruptly by the private clinic doing the prescription for me; however, the staff from Uni-City Medical Centre did everything they could to start the Shared Care Agreement process in order to prescribe the medication for me. It took a couple of weeks, but finally they managed to sort this out brilliantly and I have a prescription now. Thank you for your help
GP surgery review: camrose-gillies-and-hackwood-partnership
Title: Excellent Face to Face Appointment with GP
Rating: 3 out of 5
Visited: October 2023
I had a face to face appointment with a GP. This surgery does not enable you to easily see the same doctor each time and this was the first time we had met.

GP took the time to understand my previous history as a patient, was friendly, professional, and allowed me to share my concerns and dealt with my issues well, taking the time to explain treatment options, and despite my inability to book a double appointment for more than one issue, dealt with all of my concerns on the one visit. I went away reassured, confident in the doctor and fully understanding my treatment plan.
GP surgery review: camrose-gillies-and-hackwood-partnership
Title: Migraine
Rating: 1 out of 5
Visited: October 2023
I contacted the surgery on Friday morning and asked for an appointment. I explained that I had been having migraines for the part five weeks, coursing severe dizziness, flashing in my eyes and nausea. Happening at least twice a week . 
There were causing me to miss work . 
I was told by the receptionist that they would put me on the triage list and would get a respond that day. 
At 12.00 a text came through with an appointment for the 6th December. 
I contacted the surgery again and the receptionist said the triage staff had considered my case as not urgent. I asked if there was a sooner appointment or if I could talk to a doctor but was told no. 
I completed a E consult form on the website at 12.35 but have still not had a reply. 
I have always struggled to get appointments at this surgery hence why I have waited five weeks to get one . 
I just hope there is nothing seriously wrong. As an appointment six weeks later is not acceptable for anyone.
GP surgery review: camrose-gillies-and-hackwood-partnership
Title: Blood Test Results
Rating: 1 out of 5
Visited: November 2022
Blood Test done on Tuesday, Text from GP to book an appointment with GP to discuss blood test Wednesday. Not able to have a telephone appointment until 3 weeks later to discuss results, appalling. A 3-minute phone call is all it takes!
GP surgery review: camrose-gillies-and-hackwood-partnership
Title: Hopeless
Rating: 1 out of 5
Visited: October 2022
If you try to use their website, you're wasting your time everything steers you to Dr. iQ. Which is great if you use the app, I do not. the website has become unfit for purpose.
GP surgery review: camrose-gillies-and-hackwood-partnership
Title: No longer a good service
Rating: 1 out of 5
Visited: June 2022
I completely understand that COVID reduced GP services, however the service at this practice has become awful. I do wonder if there is a service at all. 
I have recently sent in an email re my repeat prescription and had to say I would waste a GP appointment if I needed to for them to get my prescription correct.
I have been offered a rheumatoid review by text message. It’s been difficult getting through to the GP to organise this. I work at an extremely busy NHS hospital and full time and would need an appointment after 4pm. Reception have told me there are only appointments in the middle of the day and nine after the 8th July. When asked when these appointments are released, the reception said they were not told, that the nurses release them and they just appear on the system. I am not normally one to complain, however I feel that this surgery has really deteriorated and wonder whether it will ever recover!
There is also no other way of communicating with the surgery except calling in.
GP surgery review: camrose-gillies-and-hackwood-partnership
Title: Reception Worse Experience ever
Rating: 1 out of 5
Visited: May 2022
I had a infection, was given cream to resolve, it was not enough, requested more took over a week that it got re-infected, got more cream, told them it would not last, so in the same day requested more, at 5 days I rang and asked it the prescription was ready, its with the doctor, rang at 6 days told it was at the chemist, when to chemist no prescription, now told that it was only day before and I have to take pot luck in the morning to get a doctors appointment.

If the receptionist/prescription had done they job the infection would have been cleared by now, uncaring & unsympathetic staff, and its a nightmare to get an appointment, however I have had no issue with the doctors or medical practitioners I have managed to see.

Very unhappy.
GP surgery review: cowes-medical-centre
Title: Efficient & professional service
Rating: 5 out of 5
Visited: January 2022
I completed an e-consult for some symptoms that were concerning me on Monday morning. I was e-mailed the following day informing me of a telephone appointment booked for Thursday am. This happened as appointed, during which the doctor said I needed to be seen for an examination, I was offered an appointment for later that day. During my face to face appointment as well as the examination I had time to discuss all my concerns and I left with a clearly articulated plan of the next steps, including forms for blood tests and details of other investigations requested. I felt the whole thing had been a smooth and efficient process and my concerns were addressed in a timely fashion.
GP surgery review: newport-health-centre
Title: Totally not listened to.
Rating: 2 out of 5
Visited: August 2023
Tried to book e consult. It said my symptoms were too serious.  Rang up, seen by a Nurse I had never seen before.  She totally dismissed my concerns, could give no explanation as to why she was so unconcerned.   Waited ages on phone and 45 minutes at surgery, would have been better going out for a coffee.  I am under 5 Consultants  some world renowned but this Nurse clearly feels her experience trumps theirs.
GP surgery review: newport-health-centre
Title: Great surgery
Rating: 4 out of 5
Visited: January 2023
I have many medical issues. At all times I have had amazing treatment. Communication and getting an appointment can be difficult but they are understandably busy. I do think that the surgery was better when it was at Carisbrooke but that is out of their hands. I think that they do a great job and cannot thank them enough
GP surgery review: newport-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Have to phone for appointments sometime have to have doctors call and do appointment over phone can take awhile to get an appointment but that's understandable as they can be quite busy
GP surgery review: newport-health-centre
Title: This practice does not care
Rating: 1 out of 5
Visited: January 2023
Have jumped through every hoop this practice has asked me to and still I get no help from them. Despite my severe mental health and telling them I have been feeling suicidal because of the physical and mental pain I'm in they just don't care! I'm greeted with an offer of an appointment in a months time to discuss pain medication. When asked what I'm supposed to do between then and now I'm just told there is nothing they can do. How can people who work in a care industry be so cold and uncaring. I even mentioned on the phone that I feel like I would be better off dead then in this pain and there was no care or interest in helping me whatsoever.
GP surgery review: newport-health-centre
Title: Diabolical
Rating: 1 out of 5
Visited: January 2023
It is just becoming an actual joke. cannot make appointments, they are never available often only  a month in advance? You call to make an appointment, wait an hour to be told to call back later to see if any appointments have become available!! It Is actually quite disturbing. Smear due May last year, Had it just after Christmas. Contraceptive device expired September 2022, still waiting for appointment with the nurse  to remove. Very disturbing and a real concern as this is really terrible for peoples mental health. Prescribed antibiotics to which I am allergic and yet told the ingredient wasn't in it so are questioning my reading skills! A simple internet search confirmed the ingredient was in the product. Slap dash at best. Some individual good doctors but you can just never see them!
GP surgery review: newport-health-centre
Title: Don't expect to see a doctor
Rating: 1 out of 5
Visited: December 2022
Tried to see a doctor for a specific treatment only to be told no,then given a phone appointment asked to see face to face again another 5 weeks to actually see someone they really don't care and it has definitely got worse since it merged with Carisbrooke
GP surgery review: newport-health-centre
Title: Wonderful nurse practitioner
Rating: 5 out of 5
Visited: September 2022
I'm autistic, and often not comfortable visiting the GP surgery, but the nurse practitioner I saw at Dower House was friendly, patient, and explained everything she was going to do before doing it (before even noticing my badge that says I'm autistic and get anxious), which was wonderful, and she didn't rush through anything at all ; in fact, she even asked if there were any other health issues I needed help with, and when I said there was, she got an appointment sorted out for a further discussion about that too, which was truly amazing, as previously when I asked other practitioners about appointments for that specific thing, I've been refused or not taken seriously (it's a procedure that you have to ask for rather than general care). Honestly, the help and advice I received from the nurse practitioner, and overall experience, was superior to every other appointment I've had at a GP surgery before. I don't think I can specifically mention names, but if the surgery ever reads this, a hint is that her surname is the same as a popular animated TV show.
GP surgery review: newport-health-centre
Title: Terrible communication on all levels
Rating: 1 out of 5
Visited: August 2022
Cut off numerous times trying to call for an appt. 
Went on the NHS app to order a repeat prescription for antidepressants (fairly high dose) only to see a box on the screen saying I need to contact GP for a med review (this hasn't been communicated to me and I'm probably now going to find myself without medication when needed). I went to submit a med review via the website, only to then be told I cannot submit one outside of office hours. 

Have been on a waiting list for a coil for months. When I eventually queried, I was told they were understaffed and they directed me to the sexual health service who don't have any appointments so I guess I'll have to be celibate until someone decided they have an appointment, or go to the mainland.

An absolute disgrace!
GP surgery review: newport-health-centre
Title: Disappointing
Rating: 2 out of 5
Visited: April 2022
E consol directs you to seek GP. Spend 30min on hold to be told surgery unable to assist with appointment bookings unless a call is made first thing in the morning, as appointments only released daily. Time on hold, and then no garrantee of appointment. Cost of time, working  restrictions do not necessarily allow time to call due to booking policy restriction.
GP surgery review: wight-primary-partnerships-ltd
Title: Fantastic holistic care
Rating: 5 out of 5
Visited: February 2023
This practice is outstanding, really patient focused, despite tough times for the NHS this practice gives time, compassion, understanding and really listens.
You never feel time pressured to leave or you are just another face, getting an appointment is timely, quick and easy to achieve.
Care is very compassionate and patient centered.
There is a wide variety of services by highly trained and dedicated staff.
This review summaries my whole experience patient experience over a period of 10 years plus. 
Thankyou for caring.
GP surgery review: park-surgery
Title: Rushed and painful blood test
Rating: 2 out of 5
Visited: May 2023
The nurse at Park Surgery rushed my blood test pulled the syringe up too fast which caused me to feel queasy and started tapping away on the keyboard with the syringe still in my arm, I told her it felt painful and uncomfortable but she brushed it off, I now have a big purple bruise on my arm which I have never had with any other blood tests I have had in the past and I have had many! Horrible experience and not impressed
GP surgery review: the-fryern-surgery
Title: Very poor experience
Rating: 2 out of 5
Visited: January 2024
I recently got a text on behalf of my Mum suggesting she went to the surgery to have her blood pressure taken as it apparently hasn't been done for 5 years. I replied pointing out that she is housebound and their records include this. Their response was they know she is housebound (in which case why suggest she go to the surgery) and could a member of the family go to collect the blood pressure equipment and take the reading at home and report the results to the surgery. At first, I assumed this was some sort of terrible joke but no, the idea is we, the public with no medical training start to undertake the work of doctors and nurses. I'm truly shocked and very disappointed indeed. Needless to say I won't be doing this as I'm not at all comfortable with it. I wonder how many other patients are being asked to undertake medical procedures on behalf of medically trained staff.
GP surgery review: the-fryern-surgery
Title: Compassionate service
Rating: 5 out of 5
Visited: July 2023
I’m not a patient here, but one of my employees is. She came into work today in a really bad way, and with her permission I rang for a GP appointment. 
The receptionist answered very quickly, she was very compassionate and professional, and offered an appointment within a couple of hours. 
My team member was incredibly grateful to the practice and now has a plan to get herself better again thanks to the fantastic GP she saw.
Really well done Fryern for seeing the human behind the patient.
GP surgery review: the-fryern-surgery
Title: Wanting
Rating: 1 out of 5
Visited: March 2023
The receptionist was rude and useless and put the phone down. Would not listen. Spoke over me the patient fresh out of hospital after heart operation. Second was equally irresponsible by failing to arrange medication and after care required of the GP. Useless and unhelpful.
GP surgery review: the-fryern-surgery
Title: Glad I've moved to this surgery
Rating: 4 out of 5
Visited: November 2022
Whilst it is early days (I only moved in the Autumn from Park Surgery) I've had two appointments and for both the doctor appeared in the waiting room before the appointment time calling me in! Very impressive, friendly and efficient.  Obviously time will tell whether I've made the right decision but so far so good.
GP surgery review: the-fryern-surgery
Title: Unable to get through on phone
Rating: 2 out of 5
Visited: September 2022
When receptionist finally answer the phone for making an appointment but there are none, seems to be very few doctors  at this surgery,  long wait even for telephone consultation, seems to  an unorganised surgery, with very little care about patients, was good a long time ago but gone downhill
GP surgery review: the-fryern-surgery
Title: Great surgery
Rating: 5 out of 5
Visited: June 2022
I needed advice and a medication issuing on a Friday afternoon and the surgery reception team were very helpful and arranged a callback from a doctor very quickly. The doctor was friendly and understanding and able to issue a prescription electronically, saving me time and a trip to A&E at the weekend. . Thankyou!
GP surgery review: the-fryern-surgery
Title: Strangled by Bureaucracy
Rating: 1 out of 5
Visited: May 2022
On 16th May I reported to this surgery becuase I had lost some medicines and wanted them to be re[placed. I was helped by a very pleasant receptionist, who allowed me to complete a Temporary Resident's card and told me to come back for the medicine.

I returned the next day, only to be told that I had to wait three days.

I therefore returned three days later, only to be told that the medicines could not be issued unless I had the original boxes, which had to include the full name and address of the doctor who had originally prescribed them. If I could not do that, then I would have to wait to see a doctor and the earliest possible apppoi8ntment was some time in June. 

At this point the discussion was interrupted by an exceptionally officious paramedic in a blue uniform who insisted on telling me that she could give me the telephone number of some pharmceutical consultant, but as that wasw of no use to me, I left the surgery.

I then crossed the road to the nearest Boots pharmacy and explained the situation to a pharmacist who was on duty. I explained that what I needed most was a course of esomprazole magnesium tablets of 20 mg strength. She then sold me a packet of Nexium tablets which are apparently now available over the counter because government regulations have changed. 

This entire charade has saved the taxpayer an astonishing 7 pounds 49 pence, and has proved to me that certain parts of the NHS are no longer fit for purpose. This surgery, I was told, deals with 17000 people. God help them.