janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: strouts-place-medical-centre
Title: Not a friendly practice
Rating: 1 out of 5
Visited: January 2024
I have had to endure numerous phone calls and text consultations even when I said I could come in. Now I am on holiday and got a big red patch and am not back until two weeks and I called the clinic to speak to my GP and they said because I am overseas they won’t call. But it’s my same mobile
number they would have to call and if I hadn’t told them I was overseas they wouldn’t even know! And so what if I am on a new years holiday I still am a patient in their clinic and pay my taxes to be so. I explained the GP could just call my regular number it makes no difference where I am and the receptionist refused to put me through or to log the call. It’s not the first time I had an unpleasant experience with this clinic they also never pick up the phone for ages and often have you waiting ages to see people. Just unpleasant and uncaring that’s for sure - I have been told by a docter where I am on a vacation I have shingles that’s why I called to see what my regular docter says and it’s pathetic but not unusual
that this clinic won’t help. And when I get back they won’t just let me book an appointment they will make me wait for a phone consultation to then tell me to send pictures - which is what i can easily do now - it’s totally absurd
GP surgery review: strouts-place-medical-centre
Title: Strouts place medical centre
Rating: 3 out of 5
Visited: April 2023
When I have call for the appointment call answering time minimum 30 minutes to hour after the take verification then the says call back tomorrow @ 8.30 there is no appointment available or I can send you link you can do by on line some  time I have call 3to 4 days then I got n appointment today I have second days to call but not appointment she says I have call back tomorrow thank you for giving me this opportunity to say something
GP surgery review: strouts-place-medical-centre
Title: False appointments
Rating: 2 out of 5
Visited: January 2023
I called in and was given an appointment for 7/1/23 for a blood test at 9:45. I woke up and the practice is closed. Apparently no blood tests on the weekend. I desperately need to get tested and the reception here gave me an appointment on a day where the practice is closed! Absolutely ridiculous.
GP surgery review: strouts-place-medical-centre
Title: Poor reception
Rating: 1 out of 5
Visited: September 2022
I have been trying to get an appointment and have been on hold for an hour. They say they open their phone lines at 8:30 however I am still waiting to get through an hour later. This is poor. Surely when I do get through to them they will say there are no appointments available and to call again the next working day.
GP surgery review: strouts-place-medical-centre
Title: Great
Rating: 4 out of 5
Visited: August 2022
Good practice, good personal.
Very useful, near my house.
I was during my pregnancy there and always the personal was very good
GP surgery review: the-globe-town-surgery
Title: Book appointment
Rating: 3 out of 5
Visited: June 2023
At 8 o’clock went on to e consult form and it displayed practice not accepting any booking today try again tomorrow at 8am
GP surgery review: the-globe-town-surgery
Title: Terrible appointment  booking service
Rating: 2 out of 5
Visited: May 2023
Still trying to get an appointment, seems impossible either  by phoning or using the stupidly complicated and intrusive booking service. Therefore can't comment on GP as its so difficult, inconvenient and time consuming to make the initial appointment.
GP surgery review: the-globe-town-surgery
Title: Terrible appointment system
Rating: 2 out of 5
Visited: March 2023
Confusing and useless appointment system if you try and get an appointment by phone. There is an obvious concerted effort to force people onto their online booking system which doesn't suit everyone. Receptionists sound unprofessional and are unhelpful.
GP surgery review: the-globe-town-surgery
Title: Efficient service
Rating: 4 out of 5
Visited: March 2023
I'm lucky enough not to see a GP regularly, but having read about the chronic state of the NHS, I was slightly dreading having to book to see a doctor. 

I was actually pretty impressed - the online booking system was efficient and I was surprised to be able to see a doctor in less than a week of booking. There was a small amount of waiting for the actual appointment, but the building is pretty spacious and there's good outside space. They also tell you when you arrive (on screen) how late the GP is going to be, so you can go for a walk or whatever.  

The GP I saw was very polite, a good listener, was expert and didn't rush me.  To me the whole process seemed efficient and I was pleasantly surprised.
GP surgery review: the-globe-town-surgery
Title: Worst practice ever
Rating: 1 out of 5
Visited: February 2023
You are told to call, or log a e consult form from the website. however e-consult is full by 8.01am when it's open from 8am. you call and are told no appointments available for the day, it really frustrating and the reception staff ask to many details about the condition which i am not happy to discuss. if you are given a hub telephone appointment  you are than told for the condition you need a face to face appointment, but you can book one, what do you do. 
staff are rude and don't understand that patient would not call the GP practice unless the were concerned about their health or the health of family members.  i have gone to the practice and can't see a single patient waiting to be seen. so why are appointment not available. the practice is getting worse day by day and i would suggest people look for another practice.
GP surgery review: the-globe-town-surgery
Title: Always listening
Rating: 5 out of 5
Visited: February 2023
My most recent experience of this GP practice is no different to any other occasion that I have needed to see them for an issue. I have a very embarrassing situation and the GP was kind and professional and listened to my concerns. I am undertaking preliminary tests now and am very grateful for the compassion of this practice.
GP surgery review: the-globe-town-surgery
Title: £5.5 million building but no appointments
Rating: 1 out of 5
Visited: May 2022
The practice looks so nice with their £5.5 million building but the service has declined unbelievable low standards and availability of appointments. It used to be like drop in at surgery and book appointment before and was great, then it has changed to call surgery anytime of the day for appointments  , then it changed to online between 8am to 9 am to book appointment which is really difficult especially if you are working class and work between 9 to 5 pm or you have children taking them school at that time. now Every day of the week between 8.30 I Try to go online and book appointment but says try tomorrow. It’s so frustrating, lot of things we don’t need doctor appointment , it can be done by nurse or pharmacy prescriber , pharmacy technician. The practice is Extremely poor with the availability of appointments , lack of communication, and the services.
GP surgery review: the-globe-town-surgery
Title: Can't praise this practice enough
Rating: 5 out of 5
Visited: February 2022
This is a really great GP practice. I wish they were all as good as this.

Firstly, it's so easy to get an appointment and the efficient triage system means you're seen faster if it's urgent. With a small baby it's particularly brilliant; I've never felt so safe or well looked after. Because it's online you're also not constantly waiting in a call queue. 

Secondly, the receptionists are incredibly helpful and charming - someone once hunted through the entire surgery to track down a nappy for my baby when I'd forgotten to bring the nappy bag. They consistently go the extra mile to help.

Thirdly and most importantly, the GPs are fantastic and have always made me feel cared for in a way you don't often experience in a pressured medical environment. The nurses are the same. My midwife care at this surgery was also exceptional. 

The new premises are state-of-the-art and it's a lovely environment to be in.

I feel really lucky to have stumbled upon this outstanding GP surgery - it is a shining example of fantastic healthcare delivered by exemplary staff.
GP surgery review: the-mission-practice
Title: very good service levels
Rating: 5 out of 5
Visited: November 2023
always available for appointments, i have a blood pressure issue that is being treated by my GP. i have had several appointments and are totally happy with the service i have received from the practice. i have been with this practice for 25 years and have no negative thoughts at all about how i have been treated over the years
GP surgery review: the-mission-practice
Title: Pointless trying to call
Rating: 1 out of 5
Visited: October 2023
It’s almost impossible to get through to book and appointment unless you have m hours of patience then going in person your advised to call as reception can’t book appointment in person something is broken here and the actual surgery is run down and shabby
GP surgery review: the-mission-practice
Title: Caring doctor
Rating: 5 out of 5
Visited: September 2023
When going to the doctors...its stressful, you are in pain, ill and for me..everything makes things worse..the bright lights, the checkin system, other patients. I'm on edge.
When it's my time to be seen by my Doctor I go into a quite room. And I am greeted with a smile, with warmth. I share my ailments and concerns. I'm met with compassion and professional support. I feel as if I have been given all the time in the world and I'm the only one who matters. This is life changing, healing stuff. My issues have not magically gone, but with prescription and advice in hand, I feel lighter. Because I feel heard. 
I feel reassured. 
The next time I have had a need to call the doctor, there is the stressful bit of securing an appointment with the e-consult form etc and phone calls and being on hold...once I get through that hurdle, I know its all bless because the Doctor I have found at this practice will give me time and space again. 
Mission Practice  thank you for doing your best, and in particular my outstanding Doctor! For helping me. 
love and blessings to all in the community.
And on a small but I guess important note if you are sensitive like me...the chairs...thank you for having nice comfy pink chairs, some with arms, calmingly spaced. No rows of plastic chairs (I've experienced else where!) Makes a difference!
GP surgery review: the-mission-practice
Title: Great service by nurse
Rating: 5 out of 5
Visited: September 2023
I had a routine check up with the nurse on Friday 15th September.  The wait was lengthy (only 1 nurse working that day), but the nurse was efficient and friendly.  Although she was obviously busy, there was no rush.  Totally happy with the srvice
GP surgery review: the-mission-practice
Title: Extremely Disappointing Experience
Rating: 1 out of 5
Visited: June 2023
I recently had the displeasure of contacting Mission Medical Practice and I must say, it was an incredibly frustrating and disappointing experience. I called with a genuine concern, hoping to receive some medical advice or assistance, but what I encountered was a series of issues that left me feeling utterly dissatisfied. The amount of time I had to spend on the phone was absolutely ridiculous.  I was left waiting for an excruciating 65 minutes before someone finally bothered to answer my call.

Unfortunately, the receptionist who eventually picked up was not only unhelpful, but also remarkably rude. Instead of showing empathy or attempting to understand my situation, they were dismissive and seemed disinterested in helping me. I expected a certain level of professionalism and courtesy from a healthcare provider, but this receptionist's attitude left much to be desired.

I was taken aback when the receptionist did not even bother to ask about my symptoms or concerns. Instead, they immediately informed me that the practice was fully booked and advised me to call back the next day. This lack of willingness to even listen to my concerns made me question the level of care and attention that patients receive at Mission Medical Practice.

Overall, my experience with Mission Medical Practice was extremely disappointing. The excessively long phone wait times, rude receptionist, lack of concern for my symptoms, and the dismissive attitude left me feeling neglected and undervalued as a patient. I expected better from a healthcare provider, and I strongly recommend considering other options if you are seeking prompt and compassionate care.
GP surgery review: the-mission-practice
Title: Very good care
Rating: 5 out of 5
Visited: April 2023
I was given an appointment with a doctor within two working days of sending in an e-consult. The doctor was very helpful and thorough. I had the Xray I needed the next day, and the day after that received a text message saying the result of the Xray and giving me an appointment with orthopaedics in 6 weeks' time. Further relevant referrals were also made and a prescription given for painkillers. Thank you for this great service!
GP surgery review: the-mission-practice
Title: Awful Service and Rude Behaviour
Rating: 1 out of 5
Visited: March 2023
I’ve been calling them to make an appointment or refer me to the hospital to be checked as I’m trying for a baby. They didn’t respond my first two calls and then after waiting for 40 minutes, a very unprofessional rude employee received my phone and I explained my situation and asked for an appointment as soon as possible.. but he kept me hold by saying he is going to tell the doctor and after he came back to the call, he said the doctor will call me shortly and hang up the call. Since that time I’m being waiting and called them again but no one picked up. I’m wondering.. how could they be so irresponsible and inhuman ?… I’m struggling with my physical health which is also affecting my mental health very badly.. I’m looking forward changing this awful gp practice.
GP surgery review: the-mission-practice
Title: excellent service
Rating: 5 out of 5
Visited: March 2023
doctor examined me thoroughly ,checked my blood and PSA results and thought it necessary to send me for an MRI ,to be on the safe side ref prostate cancer ,the MRI showed shadows and this which was followed by a biopsy.Good efficient treatment throughout this process
GP surgery review: the-mission-practice
Title: Record keeping
Rating: 3 out of 5
Visited: February 2023
Have made three phone calls to the mission. 
The second two occasions was informed a pharmacist would call…The first time I was informed I was too early as the review date had not arrived… 
I actually do not understand   why I need a review. I am under the supervision of a hospital dept with lifelong regular 6 monthly or annual check ups. All documentation is available at The Mission Practice. 

However: 2 hours of admin time on the phone in total on my side so far and on this third ‘successful’ call today after a thirty minute on the phone hold.. I had that third conversation with a patient assistant. Your online patient contact system is now blocked so you will be receiving this tomorrow (Wednesday -perhaps if. It is not blocked again)

I was actually given a day and time for seven days ahead..next Tuesday when the pharmacist would call me… 

That option of a day and time was not offered in the second call, only a verbal assurance that the pharmacist would call. They didn’t,  which is why I had to make the third call. (Two hours of my time and counting)

The patient assistant on the line informed me in this third call that I needed a review…
So clearly no documentation was made in any record  of the prior two phone conversations? And no pharmacist was ever going to call??

The whole topic of each conversation with your patient advisors/assistants was a review; the first phone call made a month before the review was due, the second one on the day the review was due and finally today. On each occasion this was presented to me by the patient assistant as if that was a new piece of information that required an action.. By the as yet non existent pharmacist call..
GP surgery review: the-mission-practice
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
Registered eight years ago, and they are always great. Reception is efficient, friendly & helpful.  Today I saw the nurse for a routine health check, which included blood tests. My veins are faint yet, she had no trouble taking bloods and it did not hurt. 
Highly recommended.
GP surgery review: albion-health-centre
Title: Super efficient
Rating: 5 out of 5
Visited: November 2023
I had a great experience for minor surgery. I was called in early, the doctor and Nurse was very friendly and even processed a blood test for another issue too at the same time. Would highly reccomend this practice. Have been a patient for over 10 years now. Always great service.
GP surgery review: albion-health-centre
Title: Always attentive and caring
Rating: 5 out of 5
Visited: November 2023
I've been a patient here for 20+ years. All the doctors, nurses and staff have always been first rate. Had suspicious mole removed today. Quick, painless and without fuss. Thank you!
GP surgery review: albion-health-centre
Title: Avoid this practice, the phone system will make you ill
Rating: 1 out of 5
Visited: August 2023
i have been using this practice for many years, but only stay for continuity because I like my GP. i have been on hold for an hour, and came in at 2nd place in the queue, it is still ringing and i am now first in the queue.

the phone system is really disfunctional and should be scrapped. how can i still be waiting an hour when it says i am first in the queue. terrible service, really rude reception staff when you do get through. i have given up after an hour. appalling.
GP surgery review: albion-health-centre
Title: Phone Wait Times
Rating: 3 out of 5
Visited: August 2023
Unless you call right at the stroke of 8am (even then when you are 1st in the queue it can take up to 15 minutes for someone to answer), getting through to the GP most of the time takes in excess of 1 hour.  The last time I called this month, I called around 11am and I was 10th in the queue it took 1 hour and 35 minutes for me to finally get through to someone.  How is someone supposed to wait for that long on the line.  There should be a separate line for appointment and medication queries.  There is never a quieter time to call the surgery.
GP surgery review: albion-health-centre
Title: Great Primary Care Centre
Rating: 5 out of 5
Visited: July 2023
I have been registered with Albion Health Centre for many years. It’s a very busy practice but I always found staff to be very caring, friendly, organised, and do their best to make patient’s experience very smooth and easy 

Also if any difficulty or misunderstanding the practice management team are very swift to look into the matter, listen attentively, and resolve the issues quickly 

Definitely recommended, and I hope to stay with them for many years to come
GP surgery review: albion-health-centre
Title: Happy
Rating: 4 out of 5
Visited: July 2023
I am satisfied and  all done very well. Also I don’t wait for the long time every thing on time and quickly done.thanks
GP surgery review: albion-health-centre
Title: Not fit for purpose
Rating: 1 out of 5
Visited: June 2023
This is a disgraceful GP practice!

The practice cares nothing at all for it's patients, third world levels of service here!

As others have stated, the line cuts off after an hour of being on hold.

There are never-ending wait times, you could be 8th in the queue and you will be on hold (if you're lucky) for a minimum of 50 minutes!

When you do get through, of course, there are no appointments.
They refer you to online, which you cannot just book, unless they send you a link!
If you're lucky, you will get an appointment slot, stating to contact the practice if not convenient, of course this is impossible unless you like being on hold (for an eternity), to then, only be cut off again!
The appointment slot (if you're lucky enough to get one) is not correct. They will call you on a completely different time of day, or even, a different day, or not at all!

If you are struggling with anything and it is affecting your health, this place will add to these ailments, and your health will be worse from the experience!

Instead of dealing with or showing empathy, you're given excuse upon excuse, we get 100's of calls, I get the same when I call my GP, etc, etc. Blah, blah... you get the picture.
A waste of time!

I can only imagine someone else getting even more frustrated with the constant defensive attitude.

This practice is definitely not fit for purpose!

This establishment may add to people's stress levels, and for many, they probably have!
GP surgery review: albion-health-centre
Title: Excuses and more excuses
Rating: 1 out of 5
Visited: June 2023
They have responded to my previous review, with excuses, not explaining this seems to only happen here and not elsewhere.
Typical automated style response, to book online you need a link, they clearly Have not read the previous review in full!
Online via NHS etc, offers no slots as tge practice disables the opportunity for these.
It's disingenuous to suggest, that this is an easy and practical way to book an appointment or update your issues!
GP surgery review: albion-health-centre
Title: Wouldn’t send my worst enemy here
Rating: 1 out of 5
Visited: March 2023
This place is absolutely diabolical some of the drs are ok but it’s a complete shambles other than that, you have to chase them for results because they have absolutely no intention of letting you know like the time they thought I had lupus and didn’t tell me until I asked 7 months after a blood test, getting an appointment is impossible they just don’t bother to answer the phone even tested this myself by walking over there whilst in the queue on the phone there was 4 of them behind the counter and she had the front to tell it’s just started ringing when I’d been in the queue at the same position for nearly 25 minutes, the waiting area is absolutely disgustingly filthy, please save yourself and go elsewhere
GP surgery review: albion-health-centre
Title: I would recommend this practice to anyone
Rating: 1 out of 5
Visited: March 2023
Can't even find word to describe this practice, staff are rude they don't even answer the phone because everyone because play on there mobiles or chatting to each others, its very hard to get a appointment with practice. Even if get a appointment for phone consultation no one calls you back from the practice.
GP surgery review: health-e1
Title: Bad experience
Rating: 1 out of 5
Visited: November 2022
Don't be surprised to see the bad reviews. Today at 14:50 I visited the centre to ask about the procedure to get a sick note but the lady at the reception was not just unhelpful, she was rude. When I asked her something I didn't understand, she immediately said, I already told you this, and she repeated "I already told you this" five times in a very unpleasing tone. So what, if I asked you twice something I didn't understand? She behaved like she wanted to get rid of me as soon as possible, and let me mention this; the centre was empty and I was the only person waiting. This is not the only time it happened to me but the 3rd time I have witnessed this kind of behaviour by different receptionists at The Spitalfields Practice. I have never written reviews anywhere but places like health centres should not have this kind of environment. No one goes to a health centre/hospital with a healthy body and mind. I must confess that my GP is amazing, only the people at the reception, make it a very uncomfortable place to visit.