janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: windrush-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
Have been with Windrush since 1971, along with my late husband and three children. Have always been well treated, often beyond the call of duty, too many instances to mention.
They are coping as well as possible in the current circumstances.
GP surgery review: windrush-surgery
Title: Great experience again
Rating: 5 out of 5
Visited: April 2023
I booked my appointment online 
15mins with the Doctor 
Made joint decisions 
Given referral at my appointment 
Great receptionist as well 
Thanks
GP surgery review: windrush-surgery
Title: Totally uncaring
Rating: 1 out of 5
Visited: April 2023
I can't stress enough how poor this practice is. From the first abrasive auto-receptionist call to book impossible to get appointments, to the indifferent triage call you eventually receive after endless tele-queue waits at 8.30 am to speak to anyone. I've no idea who these supposed doctors are on the end of the line but suspect they never venture into the surgery. They are always different and know nothing about their patients. Three times now I've had hospital consultants or nurses telling me to speak to my gp about follow up treatment, and that the dr will call me, but they never do and you can never make an appointment to see one when you try. If ever you end up in the surgery to see a usually very friendly nurse, the waiting room's completely empty, with a back office that looks like a call centre. Yesterday, I filled in the online NHS form to book an appointment, giving many details as instructed, only for a curt message back from the surgery instructing me to call them at 8.30 am or 1.30 pm. I called at 1.30 pm today and the obnoxious auto-respondent told me to ring at 8.30 am! How many sick, especially mentally ill, people must just give up and end up really ill, needing far more treatment as a consequence of this negligent attitude? Disgracefully poor practice!
GP surgery review: windrush-surgery
Title: Awful service at reception
Rating: 1 out of 5
Visited: March 2023
The first time I was treated rudely, I thought it was a one-off. It's now happened again - the front desk staff have little knowledge, and seem to think their job is to fob you off as quickly as possible. I've not seen a doctor in 2 years as you can't get an appointment. i could I could change but it seems I'm trapped - you can't switch surgeries at the moment.
GP surgery review: banbury-cross-health-centre
Title: Refuse to provide Emergency Service
Rating: 1 out of 5
Visited: January 2024
Receptionist refused to put us through to a GP in order for emergency antibiotics to be prescribed. Despite being told by district nurse that it was urgently required. Receptionist told us to ring 111. We spoke to them, and they advised that GP would have to deal with the problem. So rang Bchc back again and were refused service despite 111 instructions. All of this is happening after Bchc misplaced a sample 2 weeks ago that would have confirmed the infection at that time. Doctors themselves are great, shame that it is impossible to get through the call centre to actually speak to them.
GP surgery review: banbury-cross-health-centre
Title: Turned a corner
Rating: 4 out of 5
Visited: December 2023
Admittedly there have been a few issues with this surgery in the past, but I believe (in my experience anyway) that things have vastly improved.

On the occasions have needed to contact the surgery I haven't had to wait long on the phone and found the person who answered the call friendly and very helpful - extremely so in one case. 

A doctor was also in touch within minutes with what I needed. So overall am happy with this surgery and would like to thank all involved for their efforts and hard work.
GP surgery review: banbury-cross-health-centre
Title: Prompt Action
Rating: 5 out of 5
Visited: December 2023
I urgently needed some medication for a chronic condition, which the practice was unable to prescribe until confirmed by my consultant. Once that confirmation was received, the medication was immediately added to my repeat prescriptions and processed through my preferred pharmacy within 24hrs - a rapid escalation of the anticipated timescale which I truly appreciated.
GP surgery review: banbury-cross-health-centre
Title: On for 1hr30min
Rating: 2 out of 5
Visited: December 2023
I missed the option at the start of the call to get a call back so been stuck on hold for 1 hour and 30 minutes. This is why I now use private healthcare.
GP surgery review: banbury-cross-health-centre
Title: Professional and friendly
Rating: 5 out of 5
Visited: December 2023
I applied for a physiotherapist appointment and was offered one with a very short waiting time, which was great!
I saw the physiotherapist this week and she was very friendly, professional and thorough in her assessment.
I was sent an exercise programme the same day which had been carefully explained and demonstrated in the clinic room.
Altogether a very good experience.
Thank you very much! 
Jane Knight
GP surgery review: banbury-cross-health-centre
Title: No body is answering the phone
Rating: 1 out of 5
Visited: November 2023
I have a concerning issue that i am worried about, as i type i have been in the queue for 1 hour and 27 minutes and fear it won't be answered!!!
GP surgery review: banbury-cross-health-centre
Title: GP did not review blood test when action was required
Rating: 2 out of 5
Visited: November 2023
After having blood tests requested by the hospital on another matter my cholesterol was reported by a nurse at the Nuffield as dangerously high and asked if the GP had started statins. The GP had not so a letter was written by the Nuffield requesting this be actioned. It was not. I telephoned to request the GP action this and could only be told by reception that this could not happen and I would have to fill in a link for a routine appointment and I know this is not a quick way to resolve this. Early intervention and prevention is meant to be key. I will now have to ring for a precious on the day appointment which I have no doubt will also be refused
GP surgery review: banbury-cross-health-centre
Title: Amazing service
Rating: 5 out of 5
Visited: November 2023
Today I had a call from one of tge pharmacy team. She was extremely helpful in sorting the problem with my medication, without me having to make an appointment to see a gp.  This was extremely helpful. 
Thank-you to all the staff for all the help and support you have given me.
GP surgery review: banbury-cross-health-centre
Title: Unbelievably poor
Rating: 1 out of 5
Visited: October 2023
I am very lucky as I rarely need to use the GP and in fact i am only prompted to review as I needed an appointment with a nurse.  After being at the front of the queue but on hold for 17 minutes i actually spoke to someone who was not really that helpful and had an aura of ‘can’t be bothered’. I asked for an appointment for next week only to be told it was a fortnight before anything would be available. I couldn’t make the one date that was offered due to work commitments. I was then offered at date at the end of November which I can’t make because we are on holiday. I now have an appointment on the 9th December! How can this be so difficult. The last time I called the GP to try and get an appointment for my daughter was over a year ago. At that time they could understand that I was at work and my daughter was at school so I needed an appointment the following day rather than on that day so I could organise time off. They told me to go to A&E and whilst I told them this was morally wrong as it was not an A&E issue they said that was the way the system worked if I couldn’t make an appointment within a couple of hours! I was so stressed by this I actually booked a private GP appointment for my daughter and interestingly they gave me a time that worked for us. This is really unacceptable , the GPs are supposed to offer a service for all, funded by the tax payers so you think they would understand the concept of people having to plan slightly due to work commitments, but that does not seem to be the case here! I wonder how the practise has ended up in this place. They do now have a nice expensive surgery rather than the converted house they had when I first joined, but they now don’t offer a service, whereas they used to. The practise is truly shocking and my worry is they are so difficult to deal with etc they actually stop you visiting when you should, which potentially could be very serious. However there doesn’t seem anything we can do about it. I have read poor review after poor review and never see any sign of improvement. My only advice to anyone reading this is register somewhere else if you can as being registered at this practise with its dismal service may long term be a risk to your health, they certainly make me feel stressed. I really would like to see someone - the governing body, government not quite sure who make them accountable, but it just feels like they can carry on offering a terrible service with no come back.
GP surgery review: banbury-cross-health-centre
Title: Efficient and patient receptionists
Rating: 2 out of 5
Visited: October 2023
I called for a course of antibiotics for a UTI I have had these before and I am a nurse so I didn’t need a doctor to diagnose me.  Within ten minutes of my telephone call.  I had a text message from a GP telling me there was a prescription waiting at my local pharmacy.  Sorted me out and also didn’t waste a appointment which would have gone to someone else.
GP surgery review: alchester-medical-group
Title: Extremely helpful
Rating: 5 out of 5
Visited: December 2023
Yesterday I called for an appointment at 8am, received an appointment for 9am the same morning, wasn't sat down long after arriving before they called my name and the Dr I spoke to (I believe was a paramedic) was very informative about what was causing my symptoms and was very clear when explaining the best way to treat them and get better. He was very clear in the way he explained it all to me making it easy to understand but was also very cheerful and friendly making the trip to the Dr's much more enjoyable so I'd like to say thank you very much for all of his help.
GP surgery review: alchester-medical-group
Title: Excellent service
Rating: 5 out of 5
Visited: December 2023
Completed an EConsult , got immediate communication via text / email to confirm receipt and expected contact time. Phone call from reception with a GP appointment on same morning , saw GP full examination completed and full explanation given . Prescription sent to pharmacy which I collected in the afternoon, I try to give time to process as they are so busy at pharmacy. Referred to Bicester community for XRay all done excellent service . Thank you to the team
GP surgery review: alchester-medical-group
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: October 2023
The whole appointment process is so complicated and bureaucratic it seems designed to put people off. And E-consults are cancelled if you don’t do everything spot on.
GP surgery review: alchester-medical-group
Title: helpful paramedic
Rating: 5 out of 5
Visited: September 2023
Saw the paramedic yesterday and he was professional and made me feel confident. He supplied helpful information and advice. Had a friendly manner. Made sure I received a prescription efficiently.
GP surgery review: alchester-medical-group
Title: Excellent GP surgery
Rating: 5 out of 5
Visited: September 2023
My youngest son had deteoriated during his day with his childminder. He was very miserable and had a chesty cough. When I picked him up at 1630 after work, she suggested I get him  seen. I called during my ten min drive home. My GP called me back before I reached home. I explained the situation and he suggested I divert to the surgery. My GP then checked my son over and diagnosed a chest infection, prescribing a dose of antibiotics. I'm leaving this review because this is the sort of brilliant service I always get from the Alchester Medical Group, and I think I'm in danger of taking for granted but I realise it is truly excellent and I am very grateful for the super care they show towards my family. Thank you to you all.
GP surgery review: alchester-medical-group
Title: Pleasant Experience
Rating: 3 out of 5
Visited: June 2023
Our almost 1 year old has been sick for a while and on Friday we noticed discharge from his ear with a fever. At first I wasn't sure if I should phone as I've always gotten the same response when our GP would phone us back. I got a call back from another GP and he asked us to bring in our baby so he could examine him. 
We where helped in a very professional manner and the GP was extremely helpful and explained everything really well to us. 
We moved here August last year and our little one has been constantly sick. As a first time mother in another country with no friends or family it's been really hard on me at times when he's been under the weather. I've always felt like I'm doing something wrong. By the end of the visit the GP explained to us that because of the move and change in climate and all it can take up to 2 years for all of us to adjust and that it would be normal for us the be more sick than what we usually are. 
My whole world changed in that moment, everything made sense and and it feld like a big load was lifted off my shoulders. I wasn't failing my child, it would just take time to adjust. 
I would like to  personally thank the GP for taking the time to see us and to explain to us what is going on and happening. From the bottom of my heart, thank you so much. You have settled a worrying mothers heart and mind. 
Thank you also to all the staff from starting point of when we phoned to reception when we got there. All of them where very helpful and kind x
GP surgery review: alchester-medical-group
Title: Paramedic five stars
Rating: 5 out of 5
Visited: June 2023
It’s never easy when you need to see your gp but they happen to have a day off and although you know what you need in terms of treatment you’re still requested to come in for an appointment. However if you were lucky enough like me to be seen by the senior paramedic, you will never be disappointed. He always listens and takes his time to fully understand both the patient and the full extent of my circumstances. I’ve never been disappointed, and I’ve never been left in a state of ill health that warranted further 111 or a&e. He is an absolute credit to the Practice!
GP surgery review: alchester-medical-group
Title: Para medic practitioner excellent
Rating: 4 out of 5
Visited: June 2023
Great communication, let me know what to expect and when. And it happened as he said it would.  Would recommend
GP surgery review: alchester-medical-group
Title: Great members of staff
Rating: 4 out of 5
Visited: April 2023
After a lengthy wait on the phone, I got an appointment within two hours. I was seen on time, the practitioner I saw was great, nothing was too much trouble. He was very thorough in checking and diagnosing my problem. His manner was very reassuring and he took his time with me. Having diagnosed my problem he requested a prescription from a doctor, which I picked up from the pharmacy during the visit. Having been ill for three weeks and being reluctant seek help, due to the current pressure the NHS is under. I decided I could wait no longer. I’m glad I did and was most impressed by the prompt action of the patient coordinator in booking me an appointment. My final comment is a big thankyou to the practitioner for his excellent service.
GP surgery review: alchester-medical-group
Title: Great Service
Rating: 5 out of 5
Visited: April 2023
Having visited a couple of times over the past few weeks for myself and my son, our experience with the new paramedic at Victoria house has been fantastic. Both times we have been seen quickly, and provided with the advice and help we needed. They were great with my son, and put him at ease.
GP surgery review: bicester-health-centre
Title: Do we still have doctors at Bicester Health Centre
Rating: 1 out of 5
Visited: February 2023
Bicester Health Centre do you still have doctors anymore? I ask because trying to speak to one, don't even think of asking to see one,  is impossible, on two separate occasions in the last month I have been directed to totally inappropriate alternatives rather than see a GP, now maybe it's just me but aren't GP practices the first or primary line of care, not a hospital A&E, which we all know is currently over whelmed without the added pressure of Bicester Health Centre sending patients which would be more appropriate for them to see? Or opticians which are unable to issue a prescription should one be required. Front desk staff and care assistants over the phone making medical decisions which with the best will in the world they are not trained for. It seems ridiculous that when funding is so critical patients are sent to other bodies with the cost implications far exceed seeing a doctor.
The NHS is an amazing organisation but some practices do seem to be letting the side down.
GP surgery review: bicester-health-centre
Title: Ridiculous appointment system
Rating: 1 out of 5
Visited: April 2022
The system the Bicester Health Centre has recently adopted is absolutely useless. It has become impossible to book any appointments. The only way of speaking to a doctor is by calling in the morning (when the line is free) and asking for a doctor to call back. As there is no information on the time of the call, patients have to find a way to be within reach of phone reception at any time. I had my phone all morning with me, however had to take 10 minutes to welcome visitors at work for a meeting planned weeks ago. As phone reception does not work everywhere at the office, I missed the call from the doctor. Only to be told that it might not be possible to have a call from the doctor again today. I explained that I could not ensure I could stay within phone reception all day, and needed a confirmation that the doctor would call me again. I was told to "try and look on the bright side and assume I would have a call". I cannot believe how difficult it is to just speak to a doctor. Appointments for calls should be an option as patients should not be expected to put all daily activities on hold in the hope of having sort consultation. The new system is outrageous and I am not surprised so many patients are not being diagnosed on time for serious illness. It is not that they are not coming forward, but probably simply that the health centres are making it extremely difficult to speak to anyone.
GP surgery review: bicester-health-centre
Title: Terrible
Rating: 1 out of 5
Visited: March 2022
Bicester health centre has gone down hill doctors can’t be bothered to see you every thing online e consult don’t get call back till late at night so no point, doctors need to get back to normal and open surgeries getting paid a fortune for doing nothing
GP surgery review: bicester-health-centre
Title: Worsen practice
Rating: 1 out of 5
Visited: March 2022
Phone  doctor about blood test results because I have pain in hip and knee  told by reception lady blood  normal and  from now on if any more pain or illness  that need go to AE from on  . Look like been kick out of your doctor practice for good  by reception lady so won't come back in future  see a doctor
GP surgery review: montgomery-house-surgery
Title: Poor communication.
Rating: 1 out of 5
Visited: December 2023
Checked in using the online screen before my appt was due. 
It advised me to go upstairs and sit in a chair in the corridor and wait to be seen. 
I then thought my name was called from downstairs? I was not 100% 
Therefore, I approached reception explained i have been told to go upstairs but thought i heard my name being called. 
According to the system i had been classed as unattended for my appt.  
Again explained it was not my error - another patient then had the same situation who was queuing behind me - she managed to quickly be advised which room she was meant to go to. However, i was told to sit and wait they will explain to the nurse. Receptionist then calls me over saying the nurse now cannot see me today due to this. I fail to understand how and why that should impact my appt? Considering this was approx 10 mins after my appt due? Surely booking in onto the online screen shows I'm present in the surgery?? Plus this was not my error and instead their system which was supported by another patient having the exact same issue. Due to the nurse now saying she is too busy to see me and as if it was my fault she cannot see me, i had to make another appt during the new year. Extremely poor practice
GP surgery review: montgomery-house-surgery
Title: Terrible system
Rating: 1 out of 5
Visited: November 2023
As others have said the system seems deliberately designed to make it impossible to make and appointment or even speak to a doctor. If you can go anywhere do not use this surgery - I appreciate they are busy but this system does not work for patients.
GP surgery review: montgomery-house-surgery
Title: Shameful
Rating: 1 out of 5
Visited: August 2023
I recently had an urgent colonoscopy. I tried to get the results but was told the doctor had not read them. Why not? I requested that they should read them and get back to me with the results. Sadly, but not unexpectedly, this has not happened to date. This surgery continues to so difficult to see a doctor.         E-consults are always closed for the day. Trying to get an appointment on the same day is near impossible. If you work in an environment where you can’t seat and wait on the phone you will never get one. The lack of service since Covid, still a great excuse for them, is mind boggling. Sad to see how far the surgery has fallen. I have been with them 48yrs and it’s the worse it can ever be!
GP surgery review: montgomery-house-surgery
Title: Awful awful awful
Rating: 1 out of 5
Visited: June 2023
Been a patient here since it opened when I was a child. Have stayed through convenience and ease but so fed up. Being told I am on a call back list and when I call 7 hours later I’m told I was called but no answer —- this has happened 3 times now. 

“Make an appointment the day your named GP works” unfortunately those aren’t the days I am off so I can’t make an appointment and it has to be daily list e consult which is full by 8am each day. If you do get a space you have to be able to answer you phone at any point in the next 48 hours. If you miss the call the whole debacle starts the next day again

This system does not work and this GP surgery constantly lets patients down! What a shame as they used to be amazing!

You have to stop blaming Covid now. Those of us working in acute settings have learnt new ways of working which don’t have detrimental effects on our patients
GP surgery review: montgomery-house-surgery
Title: You cannot speak to anyone!
Rating: 1 out of 5
Visited: May 2023
Never register with this surgery! No-one answers and when you use the automated online system, no-one answers, there is no point. Awful service and it makes you wonder if there are even real people there?
GP surgery review: montgomery-house-surgery
Title: Terrible surgery
Rating: 1 out of 5
Visited: May 2023
I suffer some complex medical issues to which I need to be reviewed by  doctor's. Having completed an eConsult form and checking with the receptionist I was on the call back list, I was told  I was not. I spoke to one of the senior partners of the practice but was probably given 4 minutes on the phone and told to speak to my named doctor. Upon waiting for him and made to feel a complete an utter nuisance, despite him having received an letter from the hospital he was not able or willing to offer any real help. I cannot understand why this surgery is still taking on new patients when it cannot offer proper care to the existing patients.