janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-portmill-surgery
Title: Impossible to contact GPs
Rating: 1 out of 5
Visited: May 2023
I tried to make an appointment at 8am, 2pm and 8am the following day but was told there were no slots. I explained my symptoms to the receptionist and asked how I could urgently see a doctor and was told to see a pharmacist as no doctors were available for the next 2 weeks. I did an eConsult instead and was booked for an emergency ultrasound 4 days later. I then missed my GPs (unscheduled) call to urgently discuss the ultrasound results and called back only to be told it would be 10 days before a doctor was free to talk to me. The next day the hospital called to discuss my hysteroscopy and biopsy (booked in 4 days time) and were astounded I hadn't been able to talk to my GP. When you talk to a nurse or GP they are great but the receptionists are rude and aggressive. They triage for no reason, and with no knowledge, and never seem to have appointments either online or on the phone. I have no idea how to get appointments at this surgery. Nothing is considered serious enough to warrant an appointment.
GP surgery review: the-portmill-surgery
Title: Poor communication
Rating: 2 out of 5
Visited: March 2023
Lack of good, efficient communication. Put aside the difficulties with booking an appointment, trying to send back test results and follow up questions is appalling. The website is not fit for purpose
GP surgery review: the-portmill-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: February 2023
Dear Portmill Surgery i happen to come in for an appointment with a clinician and the clinician asked me to come down stairs to book an appointment. In the queue . the Line was a bit long but i know that not their fault . Upon talking to the receptionist she was lovely handled my query amazingly 
Do Recommend This GP Surgery
GP surgery review: the-portmill-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
Brilliant GP Practice Receptionist's are amazing , Helpful , Understanding . Doctors are also brilliant
GP surgery review: the-portmill-surgery
Title: Incredibly helpful
Rating: 5 out of 5
Visited: January 2023
On transferring to Portmill and needing medical help, the practice was just brilliant, made it all simple and straightforward, efficient and helpful.
GP surgery review: the-portmill-surgery
Title: Lack of response
Rating: 3 out of 5
Visited: October 2022
On 29/10 a vascular surgeon sent me a copy of letter sent to surgery asking for GP to see me having discovered large calcification in abdominal aorta. Have had urgent Doppler scan but still no response by way of an appointment. Very disappointed and worried
GP surgery review: the-portmill-surgery
Title: Much improved practice
Rating: 5 out of 5
Visited: September 2022
I would like all the staff at Portmill Surgery to know that after several months earlier this year, when the access and service was not good and I was not happy compared  with the standard I had experienced pre -Covid.  However my recent experiences, of which there have been quite a few,  have been very good and I wish to congratulate everyone for the improvements I have experienced, from the Reception, the nurses and the doctors.
GP surgery review: the-portmill-surgery
Title: Hopeful
Rating: 4 out of 5
Visited: August 2022
Having been a patient with this surgery for over 40 years i have seen many changes! I had cause to contact the surgery this week and used the e-consult . I was offered a telephone appointment with a physiotherapist! For a back problem i felt this was a bit odd but took the appointment which was within 48 hours . The physiotherapist i spoke to was quite helpful and listened and suggested i do some exercises which would be emailed over to me. 2 days later no exercises. 
I contacted the surgery by phone and the receptionist was very helpful and also explained very clearly some other queries i had relating to the appointment. cut to today, i was able to ring at 7 am and 3rd in line to book an appointment. I chose to have a telephone appointment and the Doctor i spoke to was fantastic, she listened to me , advised, and showed an enormous amount of empathy. She took time to read past notes on the problem and i came off the phone feeling much more positive. 
I still need to chase up the exercises but the system i used this week worked well . We have to accept change now, and although i was doubtful about things, and change in general, i can say i need not have worried. Thank you Portmill for your help this week , particularly the very helpful receptionist i spoke to and the Doctor who called me today.
GP surgery review: whitwell-surgery
Title: Awful practice
Rating: 1 out of 5
Visited: October 2022
It is nearly impossible to see a doctor even for a child. You have to fill in an e-form then be told that you have to see the nurse to be triaged. I am baffled as to what the point of the econsult form is if not to triage. You may get an appointment with a doctor if the nurse thinks that is appropriate! What a waste of money and NHS resources to have to have 2 appointments for the same thing. This is all while the child is allowed to suffer from a condition that needs to be seen by a doctor.
GP surgery review: whitwell-surgery
Title: Outstanding Experience
Rating: 5 out of 5
Visited: April 2022
Having called the practice to book an appointment with the doctor for my daughter, the receptionist, on hearing the reason for the appointment, took the time to listen, showed great empathy and offered outstanding advice - all above and beyond simply asking me to call back at 08.00am when the next day's appointments would be released.  A huge 'thank you' - you made me feel that I had been 'heard' and provided reassurance at what is a difficult time for us.  Today, we had another appointment with the Dr and have, again, received outstanding care from all members of the practice, including the pharmacist.  Thank you all, so much, for the wonderful service you provide.
GP surgery review: harvey-group-practice
Title: Best gp in Herts
Rating: 5 out of 5
Visited: December 2023
When i moved house and had to change gp i was having trouble finding a service that was understanding and supportive of my mental health, transition and shared care plan. I found Harvey house on a list for trans friendly gp’s in hertfordshire and i’m beyond pleased with the support and genuine care i receive here. The receptionists are charismatic and kind and my gp truly listens to my concerns and involves me in care plans so that we can both agree what the best thing for me would be. I get appointments on the day or within 2 weeks usually and i’m never calling up begging for results or check ups, they get the job done and have also reached out to me after appointments on occasion just to check in. I’m so thankful to have a gp as committed and active as this one and i definitely recommend them
GP surgery review: harvey-group-practice
Title: Excellent triage and experience
Rating: 5 out of 5
Visited: November 2023
Feeling really unwell yesterday I called the surgery. Got a callback within an hour from an incredibly professional and kind receptionist, spoke to a doctor within 2 hours who then arranged for me to see a GP in person early that same afternoon. Examined and provided with appropriate treatment and left feeling confident not just that if I followed the treatment I would get better, but also that if matters didn’t improve I would be able to get help quickly. After all the dire stories in the media about how hard it is to access care, I was really apprehensive, but this could not have been a better or more supportive experience. At every stage the people I spoke to took time to listen carefully, treated me with respect and kindness, and I felt safe and reassured throughout. Cannot recommend Harvey Group Practice highly enough, and especially the lovely receptionist who triaged my call. Thank you.
GP surgery review: harvey-group-practice
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
I have been with Harvey Group Practice for over 40 years and just felt I had to write a review.  I cannot praise them high enough as the service they provide during such challenging times is excellent.  Everyone is so kind from the really helpful, caring Receptionists and  Nurses who after triaging the call always arrange a phone call back from the Doctor or a face to face appointment very quickly.  Also to the amazing Doctors who are so professional, caring and treat you with respect.  Excellent service when you really need it.  Thank you.
GP surgery review: harvey-group-practice
Title: Fantastic responsive care and follow up
Rating: 5 out of 5
Visited: April 2023
Many thanks for such a positive experience -the doctor involved went over and above to make what could have been a hassle both smooth and easy-it was much appreciated
GP surgery review: harvey-group-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: February 2023
Just had a call from Harvey group pharmacist, the information I was given was very helpful and beneficial. Thank you
GP surgery review: harvey-group-practice
Title: Superb Surgery
Rating: 5 out of 5
Visited: February 2023
I do not have a single negative comment to say about the Jersey Farm/ Harvey House Surgery - in fact the complete opposite. 

Everyone is so kind & empathetic from the really helpful Receptionists, to the wonderful Nurses to the amazing Doctors. 

I have had recent experience with a number of them & they are all as brilliant & as understanding as each other. I have never been made to feel that I was a burden to them & the medical expertise, help & guidance  they give is way beyond their call of duty in my opinion.

With regards to the empathy they have all shown me in my times of need, it is an absolute credit to them all, their Surgery & the NHS as a whole.  

Thank you from the bottom of my heart & keep up the fantastic work. I for one am extremely grateful for the brilliant service you have given me over the years.
GP surgery review: harvey-group-practice
Title: Practice Support
Rating: 5 out of 5
Visited: December 2022
This morning I had a call from our local pharmacy on Jersey Farm. This was to tell me about the changes that are taking place within the clinical structure of the local Practice. I was heartened to hear about the new treatment initiatives that are being introduced. I spoke to an extremely nice person and will be following the initial guidance that she has given me. It seems to me that things are moving in the right direction now. Thank You.
GP surgery review: harvey-group-practice
Title: The best practice.
Rating: 5 out of 5
Visited: December 2022
No matter who you deal with, from the practice manager, all the doctors, nurses and support staff everyone is so nice, caring and truly supportive! I couldn’t rate the entire practice ethos more highly.
GP surgery review: harvey-group-practice
Title: Great help
Rating: 5 out of 5
Visited: November 2022
Rang today in pain, receptionist did all they could to get me a phone call that evening. Doctor I spoke to was super helpful and got me into the practice within 30 minutes to see a doctor in person and once in the surgery another doctor spend over 30 minutes helping me, explaining what was happening and helping set up tests and working to get my prescription that evening.
GP surgery review: harvey-group-practice
Title: Clinical Pharmacist
Rating: 5 out of 5
Visited: November 2022
Thank you to the Clinical Pharmacist with whom I spoke today; she was friendly, kind, patient and very thorough. Above all I did not feel rushed. Fantastic part of the service from Harvey House Surgery and much appreciated.
GP surgery review: hatfield-road-surgery
Title: Awful experience with Reception
Rating: 1 out of 5
Visited: December 2023
Ive rang the surgery over the past month 3 times now, every single time I have rang I have never had a pleasant experience with the receptionist. They seem to be bothered to answer the call and do not want to engage or show the slightest bit of empathy to patients. 

I called today morning 13th December 2023 and spoke to a lady who was quiet abrupt and sharp with her tone. I do not understand why and how they do not want to ever help and this is where it feels disappointing.

I cannot complain about the GP's here as they do show care when I am in appointments with them. My last appointment I had I was told I was in risk to have pneumonia and I should have seen him sooner, I had explained to him how busy the practice has become its difficult to get an appointment. He gave me some antibiotics and mentioned if there is no progression then to call back and make another appointment so I can be seen. 

I called back today on the 13th December and passed the information over, I received a very blunt response of "Well there is no notes to ask for you to call back" - "You have an X-ray pending which you'll get" 

I am absolutely appalled at the awful blunt and the attitude the receptionist have because they show no professionalism, no empathy, no interest to want to help patients in any way. They are literal robots behind a phone and screen 

When Ive been at the practice all I see them do is go to the back and have a chin wag with the rest of the team but get a smacked face when anyone walks into the practice

I urge this practice team to be reviewed for the receptionist because nobody ever feels welcome here.
GP surgery review: hatfield-road-surgery
Title: Too difficult to speak to or see a GP
Rating: 1 out of 5
Visited: July 2023
It seems almost impossible to get to see or talk to a GP these days. Since COVID this practice seems to be the only one where you can't make a face to face appointment. Now have to get a text with a link to write your symptoms, then someone (not necessarily a GP) will look at your symptoms then decide if you get a call back or what action to take. It seems yet another step removed from actually face to face. Reception staff seem harsh and unbothered by your plight, lets face it you wouldn't ring the Dr if you were well so it's hard to keep trying to see a  GP. When you eventually get a GP telephone call it seems rushed and insincere, no-one is listening to the symptoms if there are many, I was told just focus on one please then ring back another day about the others! I cannot see how this system is any good for patients, it stresses me out when  have to think about ringing the GP. Having paramedics may be useful for somethings but feel cheated at not being able to speak to a GP who has had over 7 years of medical training. Really needs to do better as other reviews have shown I am not alone in thinking this needs to be improved for patients. Note, not all issues have to be dealt with on the day therefore being able to book in advance would be helpful but this is not allowed.
GP surgery review: hatfield-road-surgery
Title: The worst run GP practice
Rating: 1 out of 5
Visited: February 2023
Impossible to get an appointment, how is calling up at 8am in the morning the only way to secure an appointment in 2023? Noone who works there seems to have any clue or seems bothered by how badly run the practice is.
GP surgery review: hatfield-road-surgery
Title: 4 stars for this surgery
Rating: 4 out of 5
Visited: January 2023
My experience with this surgery has been good; enough time is given for face-to-face and telephone appointments with a doctor; I've always found that reception staff are courteous and helpful and try to offer convenient appointment times if they can.  It's often difficult to get through on the phone in the morning which would be a problem for people at work or with other commitments - it would be helpful to have the system telling you your position in the queue.  There has only ever been 2 GPs in this practice, and that's an advantage over some of the larger practices where you might see a different doctor each time. The surgery is all on ground floor, spacious and clean.  There are no car parking spaces - only a multi-storey car park that requires an app on a smartphone, or street parking a 10-minute walk away.
GP surgery review: hatfield-road-surgery
Title: Very happy with their new clinician
Rating: 5 out of 5
Visited: January 2023
This new clinician with a past experience as an advanced paramedic is very competent and a real asset to this surgery - thank you ever so much for being so professional, caring and assertive.
GP surgery review: hatfield-road-surgery
Title: Practically impossible to get any appointment
Rating: 1 out of 5
Visited: December 2022
The only way to get any appointment (face-to-face or by phone) is to call at 8am on the day. When you do call, they put you on a 2-hour wait with the call hung up on you from time to time.
By the time you actually get to speak with receptionist, they tell you all appointments are booked for the day, and you have to call again tomorrow at 8am. Sorry, receptionist will tell you, they don't take any appointment in advance (despite advertised otherwise on their website).
When you do call again the next day, the same charade repeats itself. I think this GP service has no doctor or nurse on site; they just put the receptionist there to deter any patients from actually coming in.
What's the point of having a local GP if for all intent and purposes, you're never able to get any appointment with them?
GP surgery review: hatfield-road-surgery
Title: Pathetic excuse of a surgery
Rating: 1 out of 5
Visited: November 2022
Staff are not only incompetent but also rude. To book an appointment you have to ring up at 8am, wait for over an hour before someone answers and that's only if you haven't been cut off multiple times, then to be told you are on a triage list for X Ray results!! Absolute joke. This used to be a great surgery before when it was on Hatfield rd, but the service now is just shocking. Horrible and arrogant reception staff who are on a power trip.
GP surgery review: hatfield-road-surgery
Title: Appalling GP Practice
Rating: 1 out of 5
Visited: November 2022
When it was actually on Hatfield Road this was an efficient well run practice. Now it is absolutely appalling. Virtually impossible to get a face to face appointment. 2 hour waits for the phone to be answered from 8am in the morning. Dismissive staff who are often rude with a total lack of empathy. One particular GP even asked my daughter what medication she was on! Excuse me?!?! why do you not know?? You prescribed it!!! We are now looking for another practice, this one should be reported and closed as it’s completely dysfunctional. I am a cancer patient diagnosed in December 2022, could not get a face to face appointment when first having symptoms last November despite at least one being a red flag! Constant issues with prescriptions. Please do not even consider registering, you will regret it!!!
GP surgery review: hatfield-road-surgery
Title: Impossible to get an appointment.
Rating: 1 out of 5
Visited: October 2022
You can only phone at 8am to get an appointment. Have done so and been perpetually left to an automated service. This is an issue every time I phone this surgery. Very, very poor.
GP surgery review: hatfield-road-surgery
Title: Woeful
Rating: 1 out of 5
Visited: August 2022
Despite Covid restrictions being lifted this surgery continues to dent patients the ability to make an appointment, at a specific time, in person. Telephone triage only is not helpful for those who work and are unable to wait for a call back all day long. Reception staff are mostly dismissive and do not listen when you explain your circumstances which is very frustrating. As I type I am awaiting a scheduled appointment with a private GP just to get the treatment I need.
GP surgery review: lodge,highfield-&-redbourn
Title: Amazing response time
Rating: 5 out of 5
Visited: December 2023
I used econsult twice in the last week. The replies came back within 10 minutes. So very efficient, thank you.
Just wish there was an “other” box, as not everything fits into one of the health categories, so you have to be inventive. However, I am a fan of this system.
Thanks to all
GP surgery review: lodge,highfield-&-redbourn
Title: Efficient econsult
Rating: 5 out of 5
Visited: November 2023
Used the new E-consult online, was easy to use and explain what was wrong with me, and very happy and impressed to receive phone call from practice arranging a GP phone appt within 2hrs of submitting form
GP surgery review: lodge,highfield-&-redbourn
Title: Dynamic Doctor
Rating: 5 out of 5
Visited: November 2023
This surgery now has an online system to book appointments, so that urgent cases can be prioritised.

In my case, the GP phoned within 10 minutes of me completing my online form, and booked me in within 4 hours. Happily it turned out to be a minor, but extremely distracting, infection that was sorted with antibiotics. 

I am very grateful that this particular doctor was so on the ball. I think she realised that this condition needed sorting out quickly, and she ensured that it was. The effect of the antibiotics was virtually instant, and I could get back to work and stop wondering what was going on.

I dropped off my post-treatment sample this morning. That was available to view within a few hours on my NHS app. That too was appreciated, because it confirmed that one important test was negative, just as I'd hoped it would be.

Thanks again. The GP in question made a real difference, and I am very thankful for that.
GP surgery review: lodge,highfield-&-redbourn
Title: Excellent and efficient
Rating: 5 out of 5
Visited: October 2023
From e-consult to prompt f2f appointment to hospital for tests the same day, amazing service. 
Lovely caring GP, excellent communication. I really cannot fault.
GP surgery review: lodge,highfield-&-redbourn
Title: very good appointment
Rating: 5 out of 5
Visited: March 2023
I had a health review which I found informing and supportive.The information I was given was clear and helpful and the nurse was very kind.
GP surgery review: lodge,highfield-&-redbourn
Title: Great first impression
Rating: 5 out of 5
Visited: February 2022
I recently moved to the Lodge Surgery. After 20+ years registered with another local surgery that has unfortunately got worse and worse as the years have gone on (negatively affecting my health and sanity) followed by 13+ weeks waiting for another surgery to complete the registration process and accept me there, I decided to register at the Lodge Surgery and first impressions have been great.

I myself work in the NHS and understand the pressures facing all NHS workers at this difficult time but I could not fault the help and care I have received so far and wanted to share this as I feel they (and others) deserve to hear this.

My registration was completed in the five working days promised and I was notified once this was done. I later phoned to get my online services set up. They were unable to do this over the phone so suggested I came into the surgery. The receptionist I saw was very helpful and immediately sent me a link via email to get this resolved. She suggested I booked an appointment with a doctor to get my repeat prescriptions sorted as my old practice had been unable to send this over. She managed to book me in within two weeks, which I was very happy with, given it was not an urgent appointment and how busy things are at the moment.

I emailed a copy of my medication history to aid this appointment and within minutes received a reply and within days, had a call from a pharmacist to check my medications.

I am so impressed with the service so far and so grateful for this!

Thank you so much for the help, especially during these difficult times!
GP surgery review: amwell-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: January 2024
I find the reception and admin team always helpful and kind. The E Consultations work brilliantly, always a quick response. The GPs are excellent .
I am lucky to be a patient at Amwell