janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: laurie-pike-health-centre
Title: Appalling & should close
Rating: 1 out of 5
Visited: April 2023
You would like to Laurie Pike has a duty of care towards their patients. This is so very far from the truth! I have never known any other surgery quite like it. 
I called in at 8am prompt to book an urgent appointment for my mum, 30 people in front of me, then to my dismay I was advised by Esther there are no more appointments available!? Wow just wow. I was then told my mum already has an appointment booked on the system, wasn’t able to tell me if it was face to face or over the phone!! She advised me she would call me at 10am once the clinician arrives and will let me know. It’s now 10.20am and still no call, and no idea if my mum will even receive a call. My mum is still without an appointment! This is not acceptable. I will be speaking to my local MP about this, the health centre is not fit for purpose!
GP surgery review: laurie-pike-health-centre
Title: Poor customer service
Rating: 1 out of 5
Visited: April 2023
I called the surgery on 12.04.23 to get my fit note extended at 11:40. Previously on 7 March the doctor advised me to call after 12 to request an extension to my fit note. I did this on 17 March and got my note the same day.

4 weeks later today when I called I was told the deadline was 11:30. When I advised the lady last time I called after 12 like I was told to by the doctor the request was put through. She conveniently said the rules had changed. When I queried when this was all she knew was it changed but didn't know when.

She was unhelpful and deliberately being awkward.

Not believing what she said I immediately called the surgery again and spoke to someone different. This lady said the cut off was 11:45, it was now 11:50. When I told her the previous conversation I had she made a lame excuse.

Unhelpful staff, unwilling to do any work.
GP surgery review: laurie-pike-health-centre
Title: Very poor access and availability of appointment system
Rating: 2 out of 5
Visited: March 2023
Recently the appointment system has been changed from bad to worse. You can no longer make an appointment at the reception. Other options are online or call at 8am. Online appointments are always little to none. I called at 8am on the dot this morning and requested a call back to book doctors appointment. 1 hour later I received a call from reception only to be told there are no appointments. What is the point  of telling people to call at that time and then not be able offer them an appointment!? People are either told to call back the next day ( for what if all appointments just simply disappear by 8am)  or being redirected to walk in centres!

The access and availability to appointments has become incredibly difficult. It has a huge impact on people’s mental health. Really is terrible.
GP surgery review: laurie-pike-health-centre
Title: Abysmal Receptionist service
Rating: 1 out of 5
Visited: March 2023
Called for an appointment and was offered the automated call back service which I took.

When the Receptionist called back she was rude, abrupt and extremely unhelpful. I began outlining the purpose of my call, to which she responded that she had not called me and that the contact was made automatically by the system. 

I advised that I was hoping to book an appointment to which she sharply replied there were none and that there were none available and all I could do was call back the following day. After beginning to explain the severity of the situation, the call was disconnected without notice.
GP surgery review: laurie-pike-health-centre
Title: Brilliant practice
Rating: 5 out of 5
Visited: January 2023
I was a bit apprehensive about registering my new born and I due to the negative reviews on Google but i can honestly say my experience has been the total opposite. Can always get an appointment (and we've had quite a few over the past couple of months with vaccinations etc). The reception staff are lovely and helpful and the clinicians are friendly and knowledgeable.
GP surgery review: modality-enki-medical-practice
Title: Poor service
Rating: 3 out of 5
Visited: May 2023
I was on the phone for almost 2 hours only to be told there were no more appointments and I was to call back again tomorrow. Thankfully, it was for a new doctor's note and not medication, but, to think I have called in for the last three days and have been given the same reply, I have felt quite exasperated. 

I asked if going into the surgery would be any easier to get a note, the receptionist quite bluntly said, it wouldn't make any difference if I came in at 8am as there would be a queue and I would still be told the same thing. That was frustrating.

I am not sure how many appointments are seen throughout the day but clearly it is not enough. If you do finally get through you are then told all the appointments for today have gone and to call back again tomorrow. 

It promptly shows that this service is getting worse, the receptionists are not empathetic to the patients needs and are clearly overwhelmed as it is noted in their tone and manner.
GP surgery review: modality-enki-medical-practice
Title: Cut off after waiting for 1 hour
Rating: 1 out of 5
Visited: May 2023
I was cut off again two days in a row after waiting for 1 hour. This is ridiculous. I have waited for the prescription line twice for 20 minutes and no one is answering the phone. What kind of practice is this?
GP surgery review: modality-enki-medical-practice
Title: Incompetent and long waiting times
Rating: 1 out of 5
Visited: May 2023
This is the worst surgery I have ever dealt with. I requested by social care for my elderly mother to have her prescription all synchronised i to one and today she has run out of medication despite requesting this to be actioned several times. That’s even if you can get through to them.  I was once number 32 and waited 2and a quarter hours. I asked for a call back and never got one. Absolutely appalling service for vulnerable elderly people in pain and discomfort as rely on their medication to be given in a timely fashion. Today I called the prescription line and waited for 15 minutes with no answer and then was number 24 on the line and gave up. Ridiculous!
GP surgery review: modality-enki-medical-practice
Title: Good experience
Rating: 5 out of 5
Visited: April 2023
Visit Enki medical center of an ECG and bloodpressure monitoring.  The appointment was prompt and on time. The procedure was explained and done quickly.  The results were explained and good advice given. Thank you for a prompt and kind service . Mrs Ogrady
GP surgery review: modality-enki-medical-practice
Title: No chance to get the phone picked up
Rating: 1 out of 5
Visited: March 2023
You might need several hours to have the phone picked up. 
Even if the phone is picked up, the call operators seem to have an abrupt and unempathetic demeanour. I appreciate that you might be dealing with a large volume of calls but a little empathy goes a long way. 
Finally even if you get a doctor's appointment, there is a small chance it will be an in-person one. It will be a telephone consultation only at almost every time. Once again I understand the NHS is going through very difficult times but I think there is room for improvement at Enki.

I would start with this:
Allow the pharmacy next door to deal with prescriptions. This will free your operators' and doctors' time. I see no reason to call every month and stay on hold when the pharmacist is fully capable with dealing with it.
GP surgery review: modality-enki-medical-practice
Title: poor service
Rating: 1 out of 5
Visited: January 2023
visited this practice today to order a reliever and preventer inhaler for my child who is asthmatic after several attempts for over 7 days to use the medical ordering service with no luck. called the practice before and the number automatically directs you to the service that is not working then cuts off. On arrival gave the receptionist a letter from the hospital indicating change of inhaler doses as the practice claim not to have received this back in November 2022.
the receptionist took a copy and then said it will take 48hrs to make changes then issue the medication and cannot guarantee. I explained to the receptionist that my child has ran put of both inhaler completely as been struggling for a week to get one and is at risk of asthma attack considering has has this twice before. The response well it can wait. 
my concern as a mother of a child who has had x2 episodes of asthma attack is that this can happen and the surgery is not taking this seriously. surely an acute prescription could have been issued even just for the reliver until the surgery gets time to make changes , considering the letter from the hospital clearly states what meds has been changed and dosage ??. Its  like nobody takes asthma in children seriously even when its brough to their attention that the child is at risk of an attack. my views and concern as a parent have not been taken seriously . I don't want to have to take this child to ED because of what could be easily prevented. I tried calling 111 but advised I need to call by GP for this and rightfully so as they are open.
GP surgery review: modality-enki-medical-practice
Title: Refused treatment
Rating: 1 out of 5
Visited: October 2022
I had an appointment, arranged through another Modality surgery, for flu and covid vaccinations at Enki. Enki refused to administer the covid vaccination, saying that they were only vaccinating over-65s or clinically vulnerable patients, which I am not. I pointed out that I had been given an appointment by Modality and that it was not acceptable for them to tell me to go away, when they had stocks of vaccine available. "Go away" is not an acceptable solution to a problem which Modality caused. The practice manager told me that it was too great a risk to give me the vaccine. I pointed out that that was obviously untrue, as I had been refused the vaccine on the grounds that I was not a high risk patient. She then told me it was because Enki wouldn't get paid for doing it. I pointed out that that was not my problem. You can't refuse treatment, or refuse to solve a problem made by your own company, on the grounds of your own internal accounting procedures. You could have reconciled the payments later. My own practice insists that the appointment was valid for patients of my age. I've now had the vaccine elsewhere. I've still got an appointment with Enki. I'm on hold, trying to cancel it. If I don't turn up, it's because you didn't answer the phone. I'm 22nd in the queue at the moment.
GP surgery review: modality-enki-medical-practice
Title: Phone calls just cut off
Rating: 4 out of 5
Visited: May 2022
I called the surgery this morning to book an appointment for a breast lump that has got bigger and painful since my hospital visits few months ago. I was on the call que from 9.00am to 11.10 when I finally got to number 2 on the line my line was just cut off. Very disappointed because unless I see my GP the breast clinic wouldn’t review me. They made it very clear I needed to see my GP immediately if I noticed anything changes. I am so worried and stressed and don’t know what to do
GP surgery review: modality-enki-medical-practice
Title: Horrible service and waiting
Rating: 1 out of 5
Visited: April 2022
No way to get through, only way to get appointment at all is to call straight at 8am and wait for 2 hours in que then to be told no more appointments available, so for those working, unable to get appointments whatsoever because you need to book a whole day of holiday just to get through to someone and most they say is call back tomorrow. Had this 3 days in a row. Used to have econsult service, so much easier to get through to speak to a doctor. Now, nothing.
GP surgery review: modality-enki-medical-practice
Title: Booking an appointment
Rating: 1 out of 5
Visited: April 2022
What an absolute appalling service!? Advised to call at 8am only to be held for 2.5 hours & be told there are no appointments left! 3 days in a row! I was then advised to attend the surgery at 8am.. but i have 5 children!! THAT was the alternative!!! What is the point?! They've shut down the e-consultant online which made things a lot more accessible but now its just atrocious & they then have the nerve to "apologise for the frustration" .. with an apology comes change!  Do better because you are messing with people's mental health
GP surgery review: the-smethwick-medical-centre
Title: Terrible telephone system
Rating: 3 out of 5
Visited: January 2024
I called and was 4th in the queue. Held for 37 minutes. Call was answered and cut off by call handler. I had been asked to call to book a medication review. Is there only 1 person answering the calls? Not an acceptable wait time and not acceptable to be cut off by the very people who have asked you to call. Abysmal service and getting worse every time.
GP surgery review: the-smethwick-medical-centre
Title: Unprofessional behaviour
Rating: 1 out of 5
Visited: June 2023
Exactly 8am had to call to book appointment even its extremely busy time for school run but I got appointment today but doctor called me exactly 2.57pm and I was driving for school I called back after three minutes lady told me doctor will try again for two attempts so I was keep waiting for the doctor call but she never called again and put on system that she attempted 3 times and finished my son's appointment so unethical and unprofessional behaviour
GP surgery review: the-smethwick-medical-centre
Title: no problem with the people at the practice
Rating: 4 out of 5
Visited: March 2023
my gripe is trying to get someone to answer the phone i have been trying for two days it just comes up as engaged i cant even speak to someone for a call back
GP surgery review: the-smethwick-medical-centre
Title: Receptionist Incorrect advice - no responsibility thereafter
Rating: 1 out of 5
Visited: March 2023
On 27/03/2023 tried to make appointment (8am) for daughter in person, in relation to letter sent from hospital. Was told my receptionist an inhaler would be issue and appointment is not required.

Four days later, there is no inhaler prescribed. Visited the surgery, the receptionist has now told me I need to now make an appointment for my daughter. (which I tried to do on Monday)

As they initially gave the incorrect advice, I requested them to provide and appointment now. (as it is their error)
Was told they can’t offer an appointment.

It is useless to try and phone at 8am in the morning, that is why I went in person to the surgery and queued outside on the 27th.

There is no record of the conversation on my daughter’s record.

Why is the receptionist making medical decision for my daughter? this should only be done by a doctor.

Why is the receptionist not recording the request/conversation against the patient record?

Why is the no accountability for the surgery to fix it’s errors?

I will now need to wait outside for the surgery to open at 8am. This will again affect my work.

GP practice is useless.
GP surgery review: the-smethwick-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: December 2022
I called on behalf of my mom who is 89 and has dementia. Her authority for me to discuss her medical care is registered with the practice  She has received a letter asking her to make a telephone appointment to discuss test results. I called at 11.30. I was told all the appointments had gone for today and I must call at 8 am. I explained that it is impossible to get an answer at 8am as the lines are always busy and there was no urgency for the appointment so it didn't matter if it was later in the week or next week.  I was told that I could not pre book a telephone appointment. Why is this? I don't understand why you would encourage people to ring at the busiest time for routine non urgent appointments and would be grateful for an explanation please.
GP surgery review: the-smethwick-medical-centre
Title: Awful practice - shocking care for patients
Rating: 1 out of 5
Visited: November 2022
I fail to understand after so many complaints and staff that are rude, ignorant and lack patient empathy and care, that still nothing has been done to improve the standards!! Do your receptionists receive regular professional developmental on how to speak to patients? 
The appointment system is shocking, I have been trying for weeks. What can I do if I am at work at 8am and I can’t be on my phone and on hold for 30-50 minutes? Can you offer some support with this? 

I will be moving practices very soon as I can’t keep dealing with the disgusting patient care you offer. You have a duty of care and you aren’t providing that to your local community!! It’s disgusting!! You wouldn’t treat your own friends and family as you treat your patients so please stop!!
GP surgery review: the-smethwick-medical-centre
Title: Terrible
Rating: 1 out of 5
Visited: November 2022
I am so upset. 

Over a week now it has taken me to get a appointment. Called again wat 8am to be 27 the in the que. 

I really need this appointment I explained to the receptionist literally begged she said I have to call back in the morning. 

The doctors still have not updated the automated voice on the call lim. 

Says dealing with covid, our staff are unwell. Its November 20222. Please update with latest information. 

Makes us feel neglected not been able to book a appointment even in advance. Receptionist have no interest just be spoken to in a unprofessional manner. 

Never have I seen this in a GP setting. Please contact this Practice look into what they are doing.
GP surgery review: the-smethwick-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: September 2022
Put a request through for medication. One got issued and one refused due to needing a medication review. 

I called up and said I had a medication review last month why do I need another one and the response I got was you need to call back at 8am and speak to a doctor as you need a medical review. 

Clearly hadn't checked my records with how quick the response was and was just moved along so they could get on to the next person. 

I now have the joy of waiting on hold for hours to try and get an appointment tomorrow for a review that was undertaken last month.
GP surgery review: the-smethwick-medical-centre
Title: Awful service
Rating: 1 out of 5
Visited: July 2022
I have bee with this doctors since I was a baby I am now 32 lately it is impossible for me to get an appointment. I try calling at 8am by the time I get though there are no appointments left and there isn't any appointments you can book in advance I'm so so worried about something and I feel totally let down and uncared for the receptionist are always very abduct with me like they can't wait to get off the phone they haven't even asked me what the issue is.
GP surgery review: the-smethwick-medical-centre
Title: Impossible to get appointments
Rating: 1 out of 5
Visited: June 2022
You have to call at 8am every morning to get an appointment to be left on hold for up to an hour to then be told no appointments are left. For someone who works it's not possible to stay on hold for an hour and I would usually use the econsult form. This form has been temporarily disabled since before Christmas. 

Avoid like the plague.
GP surgery review: church-view-surgery
Title: Shocking GP system
Rating: 1 out of 5
Visited: August 2022
Its impossible to get an appointment here. You spend anything from 20-45mins, day after day starting at 8am in a queue to get an appointment, to no avail! I got to no.1 today and then the phone went dead, i was fuming after spending a night in pain with little sleep. To book an appointment online for my 15 yr old son from the middle of Aug, 1st available one was 17th October, and this wont even be a face to face one. Personally been having health issues since January 22 and not once have i actually seen a dr in the flesh. This is a totally unacceptable service, and i will be looking to change GPs for my family.
GP surgery review: church-view-surgery
Title: Very good care and attention.
Rating: 4 out of 5
Visited: August 2022
Recently been feeling quite poorly but when I phoned to tell them my symptoms was seen very swiftly and diagnosed.the follow up care had been excellent.I was one of these people who thought care had gone out of the window since covid.how wrong was i?.thanks to you all,there when I needed you and now starting to feel much better .
GP surgery review: church-view-surgery
Title: Worrying
Rating: 1 out of 5
Visited: May 2022
The receptionists were extremely unprofessional and rude over 3 days  when i called the surgery  trying to book a doctor's appointment for my 5yr old child . My main concern was when they started trying to make clinical decisions for my child including telling me i should have gone to the pharmacy and that my child did not need to be seen by the doctor  . Surely as a parent i know my child enough to know when to seek medical help and by the time i decide to seek help from the doctor it means i've probably tried everything possible and didnt work . I found it rather disturbing because i dont think they realise that sometimes they could actually be putting people's lives at risk by denying them the help they seek .
GP surgery review: church-view-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: April 2022
Had a telephone appointment on Friday GP had me come to the surgery straight away. She was very thorough, very nice, put me at ease and very helpful.
GP surgery review: glebefields-surgery
Title: Horrible
Rating: 1 out of 5
Visited: May 2023
Called me at 8:17 to cancel an MRI which was at 8:35. 

Waited months for it booked off work, Uber was outside and had to pay for it. 

No letters no communication left it till the last few minutes. Horrible.
GP surgery review: glebefields-surgery
Title: Female security guard is outstanding
Rating: 5 out of 5
Visited: April 2023
I brought my mother for her MRI scan, with very reduced movements so couldn’t walk far, taxi dropped us off by main doors but was out of hours for the surgery so main doors was closed, the female security guard noticed us and came out to see if we was ok, the weather was so bad it was when we had the torrential rain, she let us inside, and helped walk mom to the MRI unit, she made sure we was warm enough while we was waiting around and had a lovely conversation with us, MRI said we couldn’t go inside as they had another patient so the female officer took us back inside and kept us company until we was allowed in, after we finished the female officer met us and walked us back to our taxi in the rain and made sure we got into the taxi safely. I have to say, this was the most exceptional service I have ever encountered from a security guard, the willing to go above and beyond and made us feel important, she deserves recognition. Thank you once again to your security guard for helping us when we needed it. Will definitely recommend this surgery especially if the female security guard is there, she will make your day, so selfless xx
GP surgery review: glebefields-surgery
Title: Best practice around
Rating: 5 out of 5
Visited: January 2023
I telephoned in the morning and before
10 am the doctor called me back and said I could go right down to be seen I was examined and given medication without any problems what more can you ask for the service that you get you wouldn’t get any better if was paying private 
Well done yo all the staff your doing a fantastic job
GP surgery review: glebefields-surgery
Title: excellent surgery
Rating: 5 out of 5
Visited: November 2022
whenever you need to speak to a GP reception staff are always helpful.  GP will ring back on the same day and if necessary you will be given an appointment.   I can't fault the service I receive from this practice
GP surgery review: glebefields-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
The receptionist's have always been friendly and helpful, the nurses are both professional and friendly. The GP I always see is professional, friendly and puts you at ease, he doesn't just give you a prescription, he listens to you and always has time for you, he is by far the best GP I've ever had.