janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-cheylesmore-surgery
Title: Worst practice
Rating: 1 out of 5
Visited: February 2022
I would not recommend anyone to register in this practice. I wanted to temporary register here they took 4 weeks and in the end they said they have lost the forms and they cant register.
GP surgery review: copsewood-medical-centre
Title: enlarged prostate
Rating: 2 out of 5
Visited: September 2023
Over time my ability to urinate gradually reduced.
I presented myself to the surgery when pain became present and fluid flow was progressing to zero.
The GP's knew my prostate had enlarged and I was in pain.
I was asked to go to several tests ,the latest being Sep 27th a wait of  8 days
I was prescribed 3 drugs whose effect was to act as a laxative. Zero effect on pain and urine flow.

I presented myself to University Hospital where an insert was placed in my bladder and more than 1 litre of fluid emerged.
The pain has disappeared and I can get a reasonable amount of sleep.
GP surgery review: copsewood-medical-centre
Title: Friendly & Professional
Rating: 5 out of 5
Visited: May 2023
I cannot fault this facility. It is easy to get through on the telephone and I have always been treated with respect from the reception staff. Getting an appointment has never been a problem and if you need to be seen urgently an appointment will be made the same day. 
Both myself and my disabled son have had cause to see the nurse recently and we have been put at ease straight away. Our concerns have been listened to and our treatments have been timely and appropriate. 
The doctors are professional, thorough and kind. 
I cannot fault Copsewood Medical Centre and I am grateful for all the staff that work here.
GP surgery review: copsewood-medical-centre
Title: Very rude receptionists and impossible to see dr
Rating: 1 out of 5
Visited: January 2023
Very rude receptionists and it’s absolutely impossible to see dr I had a anxiety/mental health issue and was told if it’s that bad to phone 111 yet couldn’t get to see my dr
GP surgery review: copsewood-medical-centre
Title: Extremely rude and unhelpful receptionist
Rating: 3 out of 5
Visited: April 2022
My main and only complaint is the rude, unhelpful, unprofessional receptionist. They both look untidy, sloppy and miserable. They don’t greet people in a nice manner, it’s ‘take a seat’ in a loud patronising voice. They talk loudly between themselves, swear and talk about the doctors. I hate having the speak to either of them, but unfortunately I have had to.. I’d like say this isn’t a one off it’s every time I’ve been in and they are equally delightful on the phone. I know other people who say exactly the same, if they don’t like their job then they should leave. I’m shocked that they haven’t been pulled up about their attitudes. You wouldn’t except a rude unprofessional receptionist at a hotel but in a surgery it’s allowed, even though that’s the one place people need a little more care and compassion. This needs investigating.
GP surgery review: copsewood-medical-centre
Title: Poor Patient Care
Rating: 1 out of 5
Visited: February 2022
I was referred for a chest xray for a cough I've had since Christmas which I had on 28th February. I called the practice on 7th March as it had been a week and was told the results were back but hadn't been reviewed yet. I called again on 15th March as I still hadn't heard anything and was told that the results had only just come back and they would be forwarded to the GP who would call me. Friday today and still no one has called me back. Monday will be 3 weeks since my xray and I'm still coughing. As someone with a history of cancer I find this lack of care deeply disturbing and now wondering what I have to do get get some answers or some treatment for my cough
GP surgery review: henley-green-medical-centre
Title: Very efficient and helpful practice
Rating: 5 out of 5
Visited: October 2023
I have been with Practice for a while and their services has been top notch. The staffs are welcoming, helpful and supportive.
GP surgery review: henley-green-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: October 2023
Staff are wonderful, friendly and very helpful. They always have a smile on their face. I never have to wait long for an appointment. I am always kept with updates
Thank you Henley Green Medical centre
GP surgery review: henley-green-medical-centre
Title: Great professional practice
Rating: 5 out of 5
Visited: August 2023
I felt valued and listened too. I find it difficult to speak about my illness but I was treated with respect and kindness which I appreciated.
GP surgery review: henley-green-medical-centre
Title: Silver lining found in stormy cloud.
Rating: 3 out of 5
Visited: August 2023
My appointment with one of the advanced clinical practioners is always conducted with dignity and this appointment was a respectful example of just that. My 'invisible' disability requires complex support and this practitioner works within my varying capabilities to achieve a better quality of life. We discussed the next stage in my treatment plan and they gave realistic advice with options for the future. All this valuable support within one succinct appointment slot is a blessing I appreciate, thank you.
GP surgery review: henley-green-medical-centre
Title: Very Poor
Rating: 1 out of 5
Visited: July 2023
My husband..Philip has had a ultra sound scan.on.Monday.17th. July. Have  To Wait . Until  the.29th.For.A Phone  Call  From A . Doctor For The Results . Absolutely   Ridiculous..
GP surgery review: henley-green-medical-centre
Title: Great support
Rating: 4 out of 5
Visited: July 2023
I spoke to the pharmacist at the surgery. He was intentional in planning my medication, was clear in assessing symptoms during the medication review and provided great advice.
GP surgery review: henley-green-medical-centre
Title: Very poor operation, not at all friendley
Rating: 1 out of 5
Visited: March 2023
All staffs are very rude and hard to contact surgery, phone line is always busy,  I am suffering from epilapsy, to book appointment for GP ,need to call after 8am, from 8am phone line busy, not reachable, once able to get after long waiting all appointments are filled, intructed to call following day after 8am, same senario will be happened. I am trying to get GP since 6months, not happened yet
GP surgery review: henley-green-medical-centre
Title: Poor service
Rating: 2 out of 5
Visited: March 2023
I have ms and I have being trying to speak to a dr the last 2 days 1st day I rang at 8 kept getting cut of 2nd day rang at 3 min past 8 got a call back at 25 past 8 no appointments again so we’re do you go ??? No wonder A&E is full of people !!
GP surgery review: henley-green-medical-centre
Title: Good  Practice
Rating: 5 out of 5
Visited: October 2022
My . husband and myself went for our Flu  Jabs  today.24th October . Seen the nurse .a  lovely  friendly  lady ..Got our. Jabs  all  good . So. Thank You  ...
GP surgery review: henley-green-medical-centre
Title: Lovely friendly staff
Rating: 5 out of 5
Visited: September 2022
Staff are always so happy to see you and really enjoy what they do. They're very thorough in making sure you're getting the right treatment you need.
GP surgery review: kenyon-medical-centres
Title: Excellent visit
Rating: 5 out of 5
Visited: January 2024
Attended a review for my medical condition 
Called in at exact appointment time with the practice nurse who was both kind and efficient very reassuring . Not rushed very happy
GP surgery review: kenyon-medical-centres
Title: Lovely practice
Rating: 5 out of 5
Visited: January 2024
The staff are very friendly , caring and do help in anyway they can to sort out appointments or phone calls for you .
GP surgery review: kenyon-medical-centres
Title: OK practice
Rating: 4 out of 5
Visited: January 2024
The nurse I saw yesterday was fantastic, very helpful and very knowledgeable on the two conditions I was having my annual review on, she also has a good sense of humour, which helps when you are trying to explain something but can't think how to say it. She also gave me some hints and tips on how to remove dressings that are very stuck and I don't want to hinder the healing process.
GP surgery review: kenyon-medical-centres
Title: Good practice
Rating: 4 out of 5
Visited: January 2024
I have been lucky I have had no problems.  Whenever I have made an appointment I have got it.  The staff have been cooperative at reception and gps have listened to my problem and dealt with it promptly.
GP surgery review: kenyon-medical-centres
Title: Nice
Rating: 5 out of 5
Visited: January 2024
Good one she was cull and hard tym for me took test and gave me medication .then I went to buy them from a shop
GP surgery review: kenyon-medical-centres
Title: Good practice shame about doc I saw
Rating: 5 out of 5
Visited: January 2024
I felt that I was not believed with the pain I was having when he asked me questions he was looking at the monitor and not me so I had to ask him to repeat the question.
GP surgery review: kenyon-medical-centres
Title: Great Service
Rating: 5 out of 5
Visited: January 2024
Always get an appointment on the day. Clinical staff listen, are thorough in examinations and make prompt referrals where necessary.
GP surgery review: kenyon-medical-centres
Title: Friendly practice
Rating: 3 out of 5
Visited: January 2024
OK, doctor did make lots of notes & seemed pretty thorough. Decided to check up on me again in few weeks. Does seem to be different doctors each time I go.
GP surgery review: kenyon-medical-centres
Title: Paramedics are first class
Rating: 4 out of 5
Visited: January 2024
The paramedic triage service provides excellent patient care. Kind, caring and thorough testing to give clear advice. It also means that precious doctor appointment time is not taken up with minor conditions that can be seen quickly by the paramedic.
GP surgery review: kenyon-medical-centres
Title: Great Family Practice
Rating: 5 out of 5
Visited: January 2024
As usual, the medical service is second to none, with very thorough clinicians balancing a great ‘bedside’ manner with the latest and best modes of treatment. Thoroughly recommend.
GP surgery review: mansfield-medical-centre
Title: Very glad I have moved away
Rating: 1 out of 5
Visited: July 2023
Try calling, always number 1 in queue for ages (tried on mobile at same time and was number 1 in the queue too????) receptionists sound like they dont want to be there. Can’t always get medication on time as takes 2-3 days to get a prescription sent to pharmacy (when Pod can’t order) and was waiting on a call back since March…..still hasn’t happened. If you are ill, go elsewhere as you’ll not only get a professional response but you’ll also get seen and medication on time. Glad I’ve now moved to another lovely practice!
GP surgery review: mansfield-medical-centre
Title: Organised!
Rating: 5 out of 5
Visited: April 2023
I had a text from the surgery reminding me of a blood test I needed to get done. I was given medication 3 months ago and didn't realise that I would receive follow up tests. 
Well done Mansfield!
GP surgery review: mansfield-medical-centre
Title: Over and above every time
Rating: 5 out of 5
Visited: February 2023
The staff at this surgery are exceptional. The reception team are friendly, helpful and lovely. The Drs are knowledgable and one of the lead GP’s goes out of his way to ensure the level of service is exceptional. They will accommodate calls and appointments in anyway they can and nothing is too much trouble. I feel blessed to have this practice as our family surgery and wouldn’t receive better care from a service we paid for. Thank you for everything you do and being such a wonderful team for your patients!
GP surgery review: mansfield-medical-centre
Title: Unhappy patient
Rating: 2 out of 5
Visited: February 2023
I’ve tried every morning this week to get an appointment I’ve phoned, then been put in the call back queue then when I get called back there are no appointments left. I asked for an emergency appointment and was told there was none. I work in a place where I am not able to have access to my phone, I work from 8.30 and my break is 1.15. I can’t take days off work so I can try and get an appointment-unsure of what my next step should be.
GP surgery review: the-forum-health-centre
Title: Absolutely useless
Rating: 1 out of 5
Visited: September 2023
Useless service, appointment booked for several weeks, cancelled within 24 hours notice, want to rebook in another 7 weeks times time
Chap on the phone couldn’t be less helpful if he tried
GP surgery review: the-forum-health-centre
Title: Great Service
Rating: 5 out of 5
Visited: June 2023
I rang to speak the doctor regarding my blood pressure, which I was asked to monitor for 7 days.
The receptionist who dealt with me was kind and patient not forgetting friendly, gave her my reading and thanked her for her help and time.
GP surgery review: the-forum-health-centre
Title: Fantastic
Rating: 5 out of 5
Visited: March 2023
Visited Forum Health Centre which isn’t my normal GP practice Saturday 25th March for an out of hour’s appointment what a pleasant surprise to see a friendly receptionist on duty (normally unheard of in GP practices) I saw a fantastic Doctor who listened and took time out to speak to me and didn’t rush me out of the door ! Whilst I was there I happened to speak to the out of hours manager who explained to me that this was a new service that had been running for 6 months and offered both evenings and Saturday appointments and not just GP’s, but nurses and pharmacists too! Can’t believe I haven’t seen this service advertised before! From now on I will always ask to book an out of hours appointment.
How refreshing to see staff who were polite friendly and clearly happy in their work!
Please pass on my gratitude to them all.
GP surgery review: the-forum-health-centre
Title: Brilliant Practice
Rating: 5 out of 5
Visited: February 2023
I have been with this practice for over 40 years and have been very satisfied with my treatment and that of my family. I have seen many Doctors and Nurses over this time and would rate them all as excellent, friendly and professional.
GP surgery review: the-forum-health-centre
Title: Service every time great staff great doctors and nurses
Rating: 5 out of 5
Visited: December 2022
Every time I come welcomed with nice reception staff, and doctors and  nurses are so kind and helpful and supportive
Don't have to wait long and on line consultation so quick well-done all
GP surgery review: the-forum-health-centre
Title: Taking their Time
Rating: 1 out of 5
Visited: April 2022
Been waiting two months on results now.  The Dr called on Friday - didn't get through - claimed the number just rang.  No missed calls my side,  and checked the phone was working.  Now another 10 days to wait to get a script?  And they wonder why people clog up casualty?
GP surgery review: the-forum-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: February 2022
I had a telephone appointment with the GP, and he asked me to attend the surgery the same morning as I needed a physical examination. He put me on a fast track referral to hospital, and I had appropriate tests a few days later. I was later admitted to hospital, and following my discharge the practice contacted me to discuss my follow up treatment. I have since spoken to the practice a couple of times, and because my call was not urgent I have been able to book an appointment with the same GP. He has been patient, understanding, listened to my concerns, and answered any questions I had. My husband has also been seriously ill recently, and he  had no trouble seeing a doctor in person on the day of his call. The doctor's prompt (and accurate) diagnosis led to his admission to hospital, where he received the necessary treatment. We feel reassured that when we need care that the practice cannot provide we are referred promptly to the appropriate service. I am very happy with the service we are receiving at this practice, and would happily recommend it to others.
GP surgery review: walsgrave-health-centre
Title: Awful practice
Rating: 1 out of 5
Visited: August 2023
Been at this practice for 26 but finally had enough, the dr thinks it is appropriate to text diagnosis’ to patients with potentially life changing information. Reception staff are rude and can’t seem to organise anything between them.
GP surgery review: walsgrave-health-centre
Title: Awful
Rating: 1 out of 5
Visited: July 2023
Absolutely disgusting attitude ...especially by the receptionists who clearly have no idea that if a patient  calls up asking to see the doctor ( I've been with this practice 20+ years btw) it doesn't give them reason to play god or talk down to us as if we are children.
I called up asking to see a doctor.
Reception said you can have a triage appt. Fair enough...filled in the form reqd...2 weeks later still waiting.
Called them again.
Reception said she's added name on doctors list so you will get a call tomoz.
Guess what?
No phone call. 
Called again.
She said fill in form that gets sent to you and he will call.
Once again no phone call.
Called again .
Reception said you can have a appt tomoz at 8.30 in morning. 
I explained its not possible due to work....could you give me a appt at any evening any  day after 4pm.
Not possible  was the reply.
I asked what time its open till?
6.30 but that time after 4 is for admin.
Unbelievable 
Then I found out it wouldn't be the doctor...it would be the nurse I woukd see.

Atrocious arrogant ignorant staff.

I will join another practice.
GP surgery review: walsgrave-health-centre
Title: Rude reception staff
Rating: 1 out of 5
Visited: July 2023
I had a prescription to collect. When I called one day in the morning asking if the prescription was ready, I was replied, 'it is ready, you can collect it'. So I went in the afternoon the same day to collect it. When I reached the centre I found the front door closed and locked. On top of the door there was a sign informing, 'if you find the door locked please ring the call bell'. So rang the bell and someone responded through the speaker and I said I came to collect the prescription. Immediately this person said, 'can you read the sign on the centre of the door?'. I then looked at the centre of the door and read out to her what was written on a white paper sheet 'the centre is closed today from 14.00hrs'. Then she said, so we are closed today'. I don't think that is the way you should talk to someone. 
A few weeks later I phoned to enquire the reception about the repeat  prescription. I had submitted an online repeat prescription form some days ago and had not received any response from them. This time the reception staff attended my call and I told her about the form I had submitted and enquired what had happened. She said said she would find out and then replied, 'it is ready to collect' to which I replied 'okay' and was going to ask her in the same breath till what time are you open today. But the micro second I said 'okay' the line was cut from the other side. I expect better service from the reception staff. The nurse practitioners there are fabulous.
GP surgery review: walsgrave-health-centre
Title: Good practice...Very unkind receptionist
Rating: 4 out of 5
Visited: March 2023
I quite like this practice as the staff has always been very accommodating and helpful with the exception of a single reception staff who's always extremely rude, abrasive. and never very helpful.
GP surgery review: walsgrave-health-centre
Title: Caring Practice
Rating: 5 out of 5
Visited: April 2022
I have seen many negative reviews relating to this practice but I can only speak as I find. I hate going to the Doctors but due to my problems I do find it a necessity at times. The reception staff were so helpful and made me feel really relaxed and comfortable which was much appreciated. I did not see a Doctor but was able to see a paramedic on duty there and he was so professional and really put the time in to listen and then examine me to be able to prescribe what I hope is the medication I need. Thanks to the girls on the reception who made a stressful trip as enjoyable as possible.
GP surgery review: willenhall-primary-care-centre---1
Title: Amazing personal care , also supporting patients carer
Rating: 5 out of 5
Visited: December 2023
From the moment the receptionst answers the phone she is caring and listening to how she can help . They personally know the patient whom is my dad who unfortunately is ill. 
His GP is totally so good helps in every possible way and has done home visits and done prompt referals for benefit of my father . its truly hollistic caring as she has done referals so as a carer i can get help 
Hsving worked all my working life  as a nurse i can honestly say the care is beyond that i have ever seen 
i cannot thank them for the valued support during this time 
christina Carolan
GP surgery review: willenhall-primary-care-centre---1
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
I'm happy with the service which I had from the receptionist, paramedic and GP to sort my problem. Was quick service. They were friendly and professional.
GP surgery review: willenhall-primary-care-centre---1
Title: Super Practice
Rating: 5 out of 5
Visited: February 2022
Had a few difficult weeks, staff in one day gave me an extensive service and helped me remain calm and collected and I received the correct treatment. Staff here need to be recognised for their hard work.
GP surgery review: bidford-health-centre
Title: Persistent GP
Rating: 0 out of 5
Visited: March 2023
55 years ago I had a mastoid operation. Over the years I have needed urgent care at Warwick hospital. Recently iIhad a massive flare up. I know what the problems are in hospitals after Covid and catching up.  
My GP from Bidford Health Centre persisted in telephone conversations to the ENT department that I must be seen and within a week I was seen. I am now back in the system and being seen regularly.  
I couldn't praise the GP enough.  
[Very happy with 'Team work']
GP surgery review: bidford-health-centre
Title: Always a fantastic service
Rating: 5 out of 5
Visited: March 2023
No matter how busy the practice is, I always receive an excellent service whether for myself or my children. The reception staff are very friendly and helpful. I like the call back service when the telephone lines are busy. Whether face to face or over the phone the service is excellent. I have always been dealt with very quickly. The nurses and doctors are very caring. A great team at Bidford Health Centre. Thank you for providing such an excellent service.