janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: kingsmead-healthcare
Title: Worst receptionist
Rating: 1 out of 5
Visited: May 2023
I called to request antibiotics that I had been informed by the doctor I could get less than 2 months ago. The receptionist insisted that I go to the surgery and fill in the form. Due to medical condition this was not going to be possible as I was in pain suffering from Cellulitis both feet. Told me to go to the hospital and put the phone down.
GP surgery review: latimer-health-centre
Title: No fit for purpose!
Rating: 1 out of 5
Visited: April 2023
They are never on time on their appointments, the average waiting time is like 30 minutes. I spent more time waiting to be seen than in the actual consultation. Doctors seem more interested in keeping the referral targets low than the actual patients' well being.
GP surgery review: lower-clapton-group-practice
Title: I have such a great practice
Rating: 0 out of 5
Visited: December 2023
I contacted the practice about my problem. They were super efficient, helpful and polite. Made me feel totally confident that I was being given the best help and advice.  
They referred me to the hospital, which is seeing me next week on the 27th. I am extremely pleased and thankful that I have such a great practice for me and my family.
GP surgery review: lower-clapton-group-practice
Title: Helpful staff
Rating: 0 out of 5
Visited: November 2023
Called the surgery and requested call back from GP . I explained my most recent attempt to make GP request online..  
Reception staff was most helpful in signposting me to follow instructions... once I logged on to the surgery's website.  
The staff was helpful & took my pressing health complaint.
GP surgery review: lower-clapton-group-practice
Title: Possible AskMyGP issue.
Rating: 0 out of 5
Visited: November 2023
I'm just trying to pass on to the practice a possible issue I've found sending attachments via AskMyGP. I tried send a document earlier saved as a pdf. It didn't go. I opened the pdf and saved its two pages as two individual jpeg image files. When I attached these instead of the pdf, the AskMyGP message went. So it looks like the system is set up to block pdfs.  
Is this a problem? I suppose it could be but I'll be sending any future docs as jpegs from now on.
GP surgery review: lower-clapton-group-practice
Title: Warm, understanding and informative receptionist
Rating: 0 out of 5
Visited: August 2023
I called the surgery and the receptionist was very warm, understanding and informative. Overall it made me feel heard. Thank you to the person who took my call
GP surgery review: lower-clapton-group-practice
Title: Treated with respect and dignity.
Rating: 0 out of 5
Visited: July 2023
I had an appointment to discuss an issue with my private parts. I was put at ease by the Doctor and was treated with respect and dignity.
GP surgery review: lower-clapton-group-practice
Title: I was very impressed with the attentiveness
Rating: 0 out of 5
Visited: July 2023
Had a same day telephone consultation with a doctor. The doctor clearly explained the treatment options, the pros and cons, and really listened to my views about the options. The doctor took time to call me back to discuss the treatment options thoroughly, having sought colleagues advice. I was very impressed with the attentiveness and her skills in listening to me / discussing the options clearly.
GP surgery review: lower-clapton-group-practice
Title: Very disappointed
Rating: 1 out of 5
Visited: May 2023
I have been with the practice for 30 years.They still are not seeing face to face patients,as I have a new skin condition I need the doctor to actually see it but was told to describe it over the phone.
GP surgery review: lower-clapton-group-practice
Title: Chasing up the result of a breast screening.
Rating: 0 out of 5
Visited: April 2023
I had a breast scan in April 2023 at the Sir Ludwig Centre and received no letter with my results. I telephoned the Sir Ludwig Centre but only got though to the GP Practice based there and they had no contact numbers for the outpatient departments or the breast screening dept within their building. I even telephoned Homerton Hospital appointments department to see if they could get in touch with the breast screening unit at the Sir Ludwig Centre but they too were unable to help me.  
I obviously was anxious to receive the results, especially as my mother died from breast cancer.  
I got in touch with my GP Practice, Lower Clapton HC at the beginning of July. The reception staff and the Medical Secretary, Christina, continually chased this up for me. Eventually they got my results at the end of July. I am so thankful to the reception staff and Christina for their perseverance, patience and their caring service. They are a wonderful team and a credit to Lower Clapton.  
The services I and my partner have received from Lower Clapton over the years has been excellent we are lucky to have such a dedicated team of doctors and health professionals.
GP surgery review: lower-clapton-group-practice
Title: Unable to contact my GP
Rating: 2 out of 5
Visited: January 2023
I work Mon-Fri so I am available to receive a call during my lunch hours 1-2pm or after 4pm. Knowing this, my GP calls outside these hours. Obviously, I have missed both calls. I send another message the following day but the practise is closed at 1pm both Tuesday and Wednesday.  This is limiting my access to services as a full time worker.
GP surgery review: lower-clapton-group-practice
Title: Great help and very professional
Rating: 0 out of 5
Visited: July 2022
An assault happened to me. I was really surprised that the GP Service contacted me at 7:30/8:00 pm and I managed to see someone that same evening. Also got referred to Homerton hospital and found out what the problem was and has now put my mind at rest and the staff at the GP practice were great help and very professional. I am more than grateful to them for their time and care.
GP surgery review: the-lea-surgery
Title: Sympathetic and very Efficient service
Rating: 5 out of 5
Visited: July 2023
I called and made a phone appointment. The doctor I spoke to suggested I came down to the surgery which I did and I was seen almost immediately, and the doctor put in place some tests which I requested.

Very re-assuring and positive support.
GP surgery review: the-lea-surgery
Title: Great practice. Always so supportive and sorted me out
Rating: 5 out of 5
Visited: July 2023
I only have good things to say about Lea Surgery. I moved to this area two years ago. Even during COVID, the surgery was supportive and gave me appointments as needed. I have never been let down by Lea Surgery. I deeply appreciate and respect all staff at this practice. They are so friendly and have always made sure I get the best care needed. I recently called up with abdominal pain and they instantly booked me in for same day. The doctor saw me and referred me to Homerton Hospital for immediate surgery. After ages I have found a surgery who genuinely care for patients. I am so thankful
GP surgery review: the-lea-surgery
Title: The amazing service my wife and I receive
Rating: 0 out of 5
Visited: June 2023
The service at Lea Surgery is amazing. The staff and doctors are all so friendly and helpful. We never have problems getting an appointment and when we do the doctors are all so helpful and understanding. Also they are all super pro active always sending me reminders around the regular check ups I need to have.  
I would like to say a big thank you to all of them for doing an incredible job in what I am sure is a very challenging job at times.  
Many thanks 🙏
GP surgery review: the-lea-surgery
Title: My mother’s GP care
Rating: 0 out of 5
Visited: December 2022
My mum has been under the care of The Lea Surgery for many years, during that time the surgery has provide excellent care, treatment and support. All the staff from the Administration team to the Doctors offer a most professional service. When calling for appointments I have been offered times that work well for my mother and myself especially when visiting the surgery. My mother has seen several Doctors who have all been most helpful and thorough with my mother. The practice offered home visits and the district nurse when she could not attend the surgery.  
My mother has mobility problems and other age related issues the Surgery referred my mother to the local hospital for home care from physiotherapist which was a great help.  
Even during the covid lockdown the service offered was excellent.  
I wish to thank all the staff for the five star care for my mother over all these years. My mother is moving out of the area, we will certainly miss the Lea Surgery!  
Thank you very much - you are doing a great job.
GP surgery review: the-lea-surgery
Title: Diabetes diagnosis
Rating: 0 out of 5
Visited: July 2022
Thought I had diabetes but it turns out I don't. I spoke to the doctor. She was very reassuring and helpful.
GP surgery review: the-lea-surgery
Title: Telephone appointment
Rating: 0 out of 5
Visited: June 2022
I had a telephone appointment about restarting some medication.  The nurse was very knowledgeable and very helpful
GP surgery review: the-lea-surgery
Title: great practice
Rating: 5 out of 5
Visited: May 2022
i get appointments very easily
medication no problem
all staff especially nurses and doctors are very helpful
GP surgery review: the-lea-surgery
Title: Great practice with fantastic access
Rating: 5 out of 5
Visited: March 2022
Always easy to get through and get an appointment at this practice. Open 7 days a week which is incomparable service. Highly recommended to friends and family
GP surgery review: the-lea-surgery
Title: Lucky to be registered with Lea Surgery
Rating: 5 out of 5
Visited: March 2022
It is with great pleasure I am giving this feedback. 
I am very happy with the care I receive at Lea Surgery.
My GP is very knowledgeable, listens patiently, provides sounds advice, and involves me in decisions about my treatment.  I have been able to see the see the same GP most of the time. This has provided continuity of care. At times, I have consulted other doctors.
Over the years, I have seen lot of positive changes in the Surgery and these changes have made this Surgery, one amongst the best.
I have heard from friends about the difficulties they faced regarding their GP surgery: e.g unable to get an appointment for several days/weeks; must call in the morning for appointment, but phone rings and rings but not picked up; must wait for up to 2 weeks to see a GP; seeing different GP’s each time.
My experience at Lea Surgery has been different. Generally, I have not had difficulty to get through to the ‘Reception’ by phone, nor to arrange an appointment with the doctor. The reception staff have always been cordial and helpful. Appointments have been available on the same day or the next day. This Surgery is open 7 days a week, which is a boon. Results etc can be checked through online service provided. 
The Pharmacist has been helpful in answering questions on medication and explains about possible side effects of new medication. The Nurse Practitioners are knowledgeable and provide good advice in their field of expertise. Asthma checks, Diabetes checks and advice on management are given as needed
The health care assistants do a great job and makes life easier as samples (bloods and urine) are taken at the surgery, thereby avoiding having to go to the hospital for the same
The Plus Points about Lea Surgery:
Clean premises and committed staff
Knowledgeable and caring professional staff; Treated me with dignity, and respect
Hardly any difficulty in getting appointments
Open 7 days a week
Able to see the same doctor, if needed. Enables continuity of care
Availability of online services
I have witnessed lot of improvements over the years. The document in the waiting area ‘you said it we did It’, mentions about changes which patients wanted and which were implemented in the Surgery
I consider myself lucky in being with Lea Surgery and do not have any hesitation in recommending people who have had problems with their GP surgeries, to the Lea Surgery
GP surgery review: billet-lane-medical-practice
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: November 2023
Absolute shambles of a surgery, literally impossible to get through to any kind of reception at this practice, let alone an appointment. Have no idea what is going on, the phone just rings and rings, says it's busy for a bit and then continues to ring. I understand the move of location, but surely a proper phone set up would have been sorted by now?! Feel like I'm going crazy constantly trying to get through to someone and there's absolutely nothing.
GP surgery review: billet-lane-medical-practice
Title: Lovely doctors and receptionist
Rating: 5 out of 5
Visited: June 2022
Just wanted to leave a review to thank all the lovely doctors for being supportive and patient with me I suffer with extreme anxiety and I  highly recommend this doctors they are always very helpful and giving me advice and a big thank you to all the lovely receptionists who are also very supportive and patient, for anyone that suffers with anxiety this is the best doctors
GP surgery review: billet-lane-medical-practice
Title: Requires an Inspection
Rating: 1 out of 5
Visited: June 2022
I have known this surgery for about 40 years and I would like to give a balanced review, but I cant.
The sheer incompetence of the front staff, lack of care and compassion and frankly, the disorganised administration is consistently bad.
It should welcome an internal inspection for no other reason than to re train/remind and reeducate staff and Doctors why they went into this profession in the first instance.
Hopefully then, standards can be raised to help and support the wonderful community it serves.
GP surgery review: dr-marks-practice
Title: Would recommend
Rating: 5 out of 5
Visited: December 2023
Been with the surgery for many years. Never have they let me down. The whole team work so well. Receptionist’s always so helpful and accommodating.
GP surgery review: dr-marks-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Cannot fault this practice extremely happy with both Dr Marks and his staff. They are always friendly and they have always looked after me from consultations, to repeat prescriptions, etc. I have been with them for many years and look forward to many more
GP surgery review: dr-marks-practice
Title: Bad experiences
Rating: 1 out of 5
Visited: March 2022
It's very hard to get an appointment at the surgery, obviously they must be very busy but the receptionist can be very abrupt to the point of rudeness.
I rarely seek medical assistance as I have a medical phobia but have found the surgery to be quite poor in some of their procedures.
 Referals seem to take a very long time to be actioned (4-6weeks), my medical records have either been lost or poorly transferred and somewhat problematicaly for me - the surgery does not deal with any gynaecological health (including basic contraception) for which they advise you self refer to another clinic.
 On several occasions I have felt so frustrated or dismissed that I have reached the point of tears simply through speaking to the receptionist at this surgery. On the rare occasion that I have managed to get an appointment with the doctor (I believe twice in around four years) I have not had any serious complaints with the doctor but I have had mostly negative experiences with the surgery (including with locums) to the point that I feel it's really added to my anxieties and phobias.
 What prompted me to write this however, is that today I received a voicemail from a patient of the surgery who mistakenly called our land line number as it's very similar to the practice number. When this sometimes happens we simply tell callers the correct number, its an inconvenience but it's not a big deal.
Today the patient that left a message did not leave their phone number only their name and had what sounded like a serious mental health concern they also sounded distressed.
 Because of the nature of the call I decided to try and be prosocial and contact the surgery myself to pass along the message, when I did so the receptionist was disgruntled, exasperated and genuinely sounded as though they just wanted to get off the phone. They laughed and said 'what do you expect me to do?' before I'd even finished explaining the situation.
 Of course working in the surgery must be a very stressful job and I understand that currently the NHS is under more pressure than ever with very little funding, however it's very important for me to say that interactions such as this can have a serious impact on patients such as myself who already have a pre-existing phobia or aversion to seeking medical attention when needed.
I feel scared that I can't access the help that I need and too overwhelmed and anxious to try finding another surgery which I fear may be just the same.
GP surgery review: dr-marks-practice
Title: Odd experiences with staff
Rating: 2 out of 5
Visited: February 2022
I have been here on a number of occasions and never once had what I would call a 'normal' conversation. As a new patient, I was greeted with 'Oh... who are you?' and before I could answer being told to wait as the phone was ringing. Another time, a different member of staff who was retrieving something from a cabinet for me, could not hear me replying to her question. She couldn't see my mouth moving due to my mask. Without hesitation, she shouted 'hello!?' as if I was ignoring her.

On every occasion I have been here, the TV has been so loud I have been unable to hear the staff. And judging by the way the staff speak to me, it would appear the TV is too loud for them also.

There is no clear sign at the front door that you must 'enter'. On my first visit, I knocked and waited (as per the sign). I waited a few moments but nothing happened. When I finally tried the handle, I realised it was open and the sign was just misleading.

There is no clear way to know when the doctor will see you. No one would know how to enter unless they have seen a doctor before. There is a light that asks patients to 'enter' but it does not work apparently.

A very confusing experience in need of some very simple adjustments.
GP surgery review: dr-p-&-s-poologanathan
Title: Worst experience
Rating: 1 out of 5
Visited: December 2023
I went to GP as I have been struggling for nearly two months with cold, completely blocked nose, cough, lack of sleep  and stress which illness was causing, and stress on job. The doctor wouldn’t want to listen to me at all, why I came to see him. I didn’t get any medical advice regarding my condition. He didn’t do any examination, didn’t check blood pressure, pulse, nose lining, nothing. I insisted on checking lungs at least as I was coughing. He did it through my coat, just checked in two places at the front and that’s it, didn’t even check from the back. I asked for a sick leave as I felt very poor and was not fit to work. Forgot to mention I am pregnant 25 weeks. And the doctor said he cannot give me and that’s when I got an advise from him to resign from job if it’s difficult for he because jobs are like that. 
I am thinking to change the practice
GP surgery review: dr-p-&-s-poologanathan
Title: Thorough and understanding service
Rating: 5 out of 5
Visited: November 2023
I experienced complications following a heart operation at another hospital and have had to engage with my GP on numerous occasions this year. My GP at this practice has gone above and beyond with his duty of care towards my health and recovery. He has taken a personal interest in my condition and made me feel at ease at all times. I have felt let down by the hospital who operated on me but now feel confident as my GP has set out a good progress and recovery plan. He is the one professional I have real confidence in. I do not have any issues obtaining appointments and everyone at the practice conducts themselves in a professional and compassionate manner.
GP surgery review: dr-p-&-s-poologanathan
Title: Great gp practice
Rating: 5 out of 5
Visited: August 2023
Not long joined this surgery after my old gp surgery closed down.all the stress caused from losing a dr whom had treated patients with great care and respect.  I am delighted with my new gp surgery because the receptionist answer their phones promptly and are super helpful, the nurse is excellent and so is my new gp. I can highly recommend this gp practice for it's great care.
GP surgery review: dr-p-&-s-poologanathan
Title: Unbelievable
Rating: 1 out of 5
Visited: August 2022
Today 9.45am I went for my prebooked appointment with GP. After going inside GP Centre, I have been told that Doctor is running 1 hour late; also 2 admin people are late. Hence, they couldn't inform me. I left and was waiting for bus. And found out something unbelievable. The patient in queue with a child before me but appointment was after me at 10am. But was seen before time. She said she is very happy as Doctor saw her before time. I have heard complain about this GP before. Today, I have experienced by myself.
GP surgery review: dr-sanomi
Title: Not good
Rating: 1 out of 5
Visited: December 2023
Whenever i want to book an appointment, there is always no appointment.  So what should i do then? They want me to call 111 or go to urgent centre.
GP surgery review: dr-sanomi
Title: Excellent service
Rating: 5 out of 5
Visited: December 2023
I attended the surgery as my little girl had an appointment. The practice manager overheard  me when asking if they had any future cancellations for myself to be seen.  Once I told her my symptoms she got me seen by a doctor that evening. 
I found admin and clinical staff professional and I cannot fault the service my little girl and myself received. I fully recommend this surgery
GP surgery review: dr-sanomi
Title: managers and doctors
Rating: 5 out of 5
Visited: September 2023
all the doctors, reception staff specially the managers are extremely helpful, they go beyond their reach in order to help patient. for me they just turned out be life savers. i recently moved to this surgery and the problems I was suffering from for past 6 months they detected straightway and made quick referrals.
GP surgery review: dr-sanomi
Title: Fantastic Staff
Rating: 5 out of 5
Visited: September 2023
Amazing service, been here for 30 years, I've always been treated with the upmost respect, and professionalism. The current manager is so helpful, she is approachable and is always so supportive and caring, along with each doctor I have been under, I have had a really difficult time the last few years and I can honestly say I couldn't of got through it without their help. I consider myself very lucky to be under this Pratice with such an  amazing team from management, GP's and administrative staff. Thank you all so much.
GP surgery review: dr-sanomi
Title: Excellent efficient service
Rating: 5 out of 5
Visited: May 2023
Honestly have to say management is spot on efficiency at all times my parents prescription was delayed as I was away main carer I called it was sorted out in no time manager is so polite professional thank you to all drs staff
GP surgery review: dr-sanomi
Title: Fast referral
Rating: 5 out of 5
Visited: November 2022
Received an emergency appointment when explained symptoms which resulted in a quick referral for a polyp removal and surgery which then found early stage cancer resulting in another surgery all within 4 months. Amazing care from all the health professionals involved.  Can't thank them enough.
GP surgery review: dr-sanomi
Title: Extremely Helpful
Rating: 5 out of 5
Visited: February 2022
There was a misunderstanding regarding a repeat prescription and although the staff and Doctors here are extremely busy I spoke to the Practice Manager and she sorted this out without any fuss for me to pick up the next day. 
Very comforting to know that any issues will be dealt with in a calm and pleasant manner. 
Thank you all.