janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: wansford
Title: Super quick and simple!
Rating: 5 out of 5
Visited: July 2023
Filled in online form to request advice at 09:12 and was contacted at 10:16 with prescription sent to local pharmacy.
That is what I call service, super quick and simple!
Thank you :-)
GP surgery review: wansford
Title: Amazing service today!
Rating: 5 out of 5
Visited: December 2022
I had a gp telephone consultation today and was called in for a face to face consultation. The gp could not have been more professional and helpful. I never felt rushed at anytime as I explained my medical problem and left with a comprehensive plan of action moving forward which I was extremely grateful for. The gp promised to look into a result for me and telephone me with it at the end of what must have been a hugely busy day in the surgery. I'm very happy to say the gp kept their promise. I cannot recommend the practice and the service I received today highly enough.
GP surgery review: wansford
Title: Breath of fresh air!
Rating: 5 out of 5
Visited: October 2022
Wow... I can't get over how efficient everyone is, the pharmacy included! I have also moved my son over... Best thing I did was leaving lakeside Sheep Market and coming here. Thanks Wansford!!
GP surgery review: yaxley-group-practice
Title: Great practise
Rating: 5 out of 5
Visited: August 2023
The whole package of the surgery from entry to leaving is so professional and helpful I could not give them enough praise 
Great attitude and a very caring surgery
GP surgery review: yaxley-group-practice
Title: Good service and Polite Staff
Rating: 5 out of 5
Visited: July 2023
Love dealing with Lakeside Healthcare in Yaxley. The staff on the phone are polite and very helpful. The nurses we have dealt with in both occasions have been 1st class and l say this at difficult times for the NHS. Thank you and I'm so happy I moved my family to this GP surgery. Awesome awesome amazing!!
GP surgery review: yaxley-group-practice
Title: Kind and responsive
Rating: 5 out of 5
Visited: July 2023
I was skeptical of the online booking system at first but it's enabled me same day appointments very seamlessly. The nurse was kind and understanding plus explained things very well, helping put me at ease about my worries. I'm very grateful.
GP surgery review: yaxley-group-practice
Title: Minor op
Rating: 5 out of 5
Visited: May 2023
Was put totally at ease for this procedure.Everything was explained as to what was going to happen & I was very happy with the end result.
GP surgery review: yaxley-group-practice
Title: Great Service
Rating: 4 out of 5
Visited: April 2023
I've joined the practice very recently, but so far, I've really been impressed with how quickly I was set up and the efficiency in call back, and the setup of my prescription was so smooth. Very friendly staff.
GP surgery review: yaxley-group-practice
Title: Caring staff
Rating: 5 out of 5
Visited: March 2023
Would like to compliment a GP who is currently  looking after me and a staff member who has checked up on me and my family, regarding medication.  Dr call back within 10 min of phoning surgery.  We are lucky to be in this region when you hear some areas where you cannot get appointment for a couple of weeks.   Thank you.
GP surgery review: yaxley-group-practice
Title: Patient and caring
Rating: 4 out of 5
Visited: March 2023
Even under great current pressures, they took the time to listen and have stayed on top of helping me through difficult times
GP surgery review: yaxley-group-practice
Title: Excellent, caring practice
Rating: 5 out of 5
Visited: February 2023
I have used this practice since moving to Yaxley in 2015. Whilst it was fairly good from the start I can honestly say that it has gone from strength to strength in recent times. The GP’s I see (I keep a shortlist of four names who I have found to be very helpful and caring) have all been superb - they have all been not only knowledgeable but also kind and supportive which is equally important to me. Whilst it is not always easy to see someone face-to-face they do respond when it really matters. I think we are lucky with our practice and I am certain that this represents good management from the top. Thank you to all involved.
GP surgery review: yaxley-group-practice
Title: Great Doctor
Rating: 5 out of 5
Visited: February 2023
I’ve recently moved to this practice 
And suffer with a number of illness
And have been really struggling lately.
I had a phone consultation with a dr and was speaking to the dr for 40 mins,it was the first time in years that a dr has actually listened and explained things to me.
GP surgery review: yaxley-group-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: February 2023
Been with this practice for 23 years now , my husband and our children , have never had a problem getting to see a doctor and think this practice is up to date and the best in this area if not further , highly recommend
GP surgery review: grove-medical-practice
Title: Very impressed
Rating: 5 out of 5
Visited: July 2023
As a relatively new patient I have been most impressed. I phoned yesterday and the phone was answered immediately. The receptionist was pleasant and helpful. I wanted a vaccination and received an appointment that afternoon. The nurse was also very pleasant and professional.  I also asked for a face to face appointment with a doctor which I stressed was non urgent. I was offered one for the next morning which unfortuately was not convenient for me but I was offered another convenient one. If this is the broken NHS then long may it last.
GP surgery review: grove-medical-practice
Title: Another waste of an hour on the phone
Rating: 2 out of 5
Visited: June 2023
On Friday I received a text from the surgery telling me that I was being referred to Dynamic Health and if I wanted further information I should ring the surgery. Yesterday I started ringing the surgery at 5.45pm on the number given. Unfortunately, I still ended up in the usual queue. About 6pm the message said that I was caller number 10. The website showed that the surgery was open until 7pm, so I continued to hold. By 6.15pm the message said that my call would be answered by the next available operator. It was still saying this when I eventually hung up at 7.05pm! Pressing 1 for a call back has never worked for me. 
Three weeks ago I handed in a repeat prescription at my local pharmacy. When they hadn’t received it back from you a week later, someone from the pharmacy rang to see what had happened to it. to be told that it had been sent to a St Ives pharmacy as a permanent change had been requested!! Of course, they didn’t know who had requested it.
I’ve been a patient at this surgery for over 50 years and I can’t believe how much it’s changed recently and not for the better.
GP surgery review: grove-medical-practice
Title: Always receive kindness
Rating: 5 out of 5
Visited: March 2023
Nurse took bloods 11.20 on 17.3.23.  She was so kind.  Listened and understood.  Thank you and for all the struggle to get the bloods (quite normal) no bruises. Sorry I didn't get your name. Thank you
GP surgery review: grove-medical-practice
Title: Consistent positive experiences
Rating: 5 out of 5
Visited: January 2023
The whole team at the St Ives practice have always been great and really helpful. I had some health concerns at the start of the year and I was so grateful for the supoort I received. GP receptionist get a lot of grief but I've always found the front desk team there to be friendly and helpful. With the NHS under so much pressure at the moment it's reassuring to have a GP practice I feel safe with and can rely on when needed.
GP surgery review: grove-medical-practice
Title: Insightful Observation
Rating: 4 out of 5
Visited: January 2023
My mum has arthritis in her knees and has difficulty in standing and it was getting worse.  I was worried she wouldn't be able to physically get out of a chair for much longer so asked to speak to a GP.  I received a telephone appointment with with an Advanced Care Practitioner who was amazing.  I had to take my mum in to see him the next day.  He gave her a thorough examination, and took the time to explain to mum what he was doing and why.  He was approachable, friendly and professional and made sure that mum understood what he was doing and why.  He suggested that some of the problems with her mobility might be due to the amount of fluid on her legs  and explained that fluid is heavy so that is why walking around is more difficult for her and may exacerbate the pain in standing.  He prescribed an extra water tablet a day and it has helped her.  He even called her the following week to see how she was getting on.  No GP or Physio has ever mentioned that the fluid on her legs could be making her mobility worse.  Whilst it doesn't fix the arthritis (nothing can) it was an insightful observation which has benefitted mum.  Thank you!
GP surgery review: grove-medical-practice
Title: Timely help and considerate staff!
Rating: 5 out of 5
Visited: January 2023
I want to thank all the staff at Grove Medical Practice for helping us this month - from the amazing staff at reception to the duty doctor, clinical pharmacist and the dispensary manager. My dad, who had been visiting me from India, urgently required medication for high blood pressure. He had run of his medication due to having caught the flu and having to postpone his return flight back by a week. All the staff who I discussed this issue with very kind, patient and compassionate. With their advice, we managed to get him registered as a temporary resident and I requested an urgent appointment online the next day. I was treated respectfully and with understanding, despite my repeated calls to ensure that he got his medication on time. Thank you to everyone who helped us with this! I must add that as others have mentioned, I had to request a call back multiple times as the phone lines were busy, I also ended up emailing a couple of times, but I was perfectly happy to do all of this. We understand how much pressure GP services are under and although it was very hard to be patient under these circumstances, we were reassured that we would get the help we needed, and we did.
GP surgery review: grove-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
We are all going through difficult times, but with continuing medical issues trying to get through to the surgery can be slow but with there self referral on line option on line which is available from 08:00 Monday to Friday until they are full or even phoning the surgery selecting option 1 then if you are away from being answered then select option 1 again and you keep your place in the queue and then they call you back when it’s your turn so you will always get to speak to a receptionist who will if advised you if you consider you need to speak to a doctor will send a message to the duty doctor who if it is considered important will call you back during the day. This system although not as good as the days when you could call and make an appointment still works well with the work load the doctors have day after day. 
Thank you to the staff for being there for us.
GP surgery review: grove-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: November 2022
I received a telephone appointment with a friendly, understanding doctor.  I was then invited to go to the practice for another appointment in person.  The doctor was caring and professional, Reception and pharmacy did their best to accommodate my requests too.
GP surgery review: grove-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: September 2022
Fortunately my family have not needed to visit a GP much. But over the past few months I have had to contact the practice to arrange to see / speak to a GP 3 times. On each occasion the receptionist had been exceptionally helpful and compassionate. I have been able to speak to a GP within hours and on each occasion been either seen that day, reviewed on the phone or referred to specialist. I cannot fault this surgery personally. Thank you
GP surgery review: grove-medical-practice
Title: Horrendous
Rating: 1 out of 5
Visited: September 2022
Totally unbelievable bad service.
Extremely rude staff and Totally unacceptable.
Waste of time calling or emailing as they obviously don't read emails even if 111 service send emails directly. Pathetically pathetic.
GP surgery review: moat-house-surgery
Title: Great service and support from the Practice
Rating: 5 out of 5
Visited: December 2023
Gold stars to all the GPs, nurses, administration team at the Practice.

Excellent service provided by all.
GP surgery review: moat-house-surgery
Title: Amazing Practice
Rating: 5 out of 5
Visited: December 2023
I have been meaning to leave a review of the moat house surgery for some time now so what better time than Christmas.

This practice (and I have been with a fair few) has been the most amazing practice I have ever been registered with. 

I feel very lucky to have found this gem. The GP’s are exceptional and very pleasant and the practice and pharmacy staff deserve most of the credit. They are amazing, always on the ball and always proactive regarding a patients updates and health concerns.

The pharmacy team work tirelessly to provide medication within a rapid turn around and the reception team in person and on the phone are very friendly and understanding.
GP surgery review: moat-house-surgery
Title: Recommended practice
Rating: 5 out of 5
Visited: April 2022
I've been a patient for 2 years.  Had fantastic support and got nothing but praise for the surgery.  On the ball, quick responses and no issue with getting appointments when needed. 
Keep up the great work.  Thank you
GP surgery review: spinney-surgery
Title: Struggling with new system
Rating: 0 out of 5
Visited: August 2023
I have been trying to use this new system, KLINIK, for two days and never felt so frustrated! I only wanted to make an appointment with a nurse for a blood test. There were so many questions to answer, and was told to ring 111 or 999? Tried again, and I just couldn't do it. I'm not stupid, but this has got the better of me, and I broke down in tears and gave up!  
I should have said that I have ordered my prescription online for years, went to sign in, and usually my username and password comes up automatically, it didn't this time and I haven't got it written down, so had to sign in as a new patient. Still couldn't find my way through this awful new system! Well then a different patient's name appeared on my screen with their medication list! Couldn't find my own, though!  
I will have to go into the surgery every time I want to make an appointment and drop off my prescription form. I'm not so daft - I do my shopping online, pay bills, online, banking, well everything. I don't think this is progress.
GP surgery review: spinney-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: August 2023
Absolutely amazing doctor’s surgery. Not the first time I have contacted them worried about my toddler on a Friday afternoon and each time he is seen that afternoon so that I do not need to worry all weekend. I feel safe that my family are looked after and every member of staff I have encountered in the 7 years I have been a patient have been lovely, kind and caring. I cannot fault it.
GP surgery review: spinney-surgery
Title: Confidentiality
Rating: 2 out of 5
Visited: May 2023
The reception area provides no confidentiality.  It echoes, and everyone can hear exactly who you are and what your problem is. I was informed by the receptionist that there are signs saying that if you want to speak privately to let them know (she did say that they are amongst the masses of information on the board), but they are not visible, and not within sight when speaking to the receptionist. 
I tried to speak to someone else in the waiting room in order not to hear what was being said, but the patient speaking to the receptionist could not hear her.  Confidentiality is an essential requirement, and is not evident here.  Perhaps receptionists could ask patients at the start of the conversation if they need to speak confidentially as I'm sure that many patients will have missed that sign. It needs to be visible and in front of the reception window.
GP surgery review: spinney-surgery
Title: Exceptional care
Rating: 5 out of 5
Visited: February 2023
I have had to have several appointments since February. I have got to say all staff from receptionist to dr including all clinical staff went above and beyond   Thankyou all
GP surgery review: spinney-surgery
Title: Doctors generally very good at mental health
Rating: 0 out of 5
Visited: January 2023
I’ve got a long term mental health condition, and have seen various doctors at the Spinney Surgery over the last 6 months. They’ve all been very compassionate and helpful, even when I’ve presented in a bit of a state on occasion (angry, upset and suicidal). The only slight problems have been:  
1. They can be hard to get hold of by phone: expect 1/2 hour wait before your call is answered. The new web-based appointments system seems to be working very well, though, and avoids any waits.  
2. It’s hard to get scheduled appointments.  
3. I’ve ended up seeing a range of different doctors on urgent appointments, rather than “my” GP, so continuity of care can be tricky.  
4. One doctor said they had gone as far as they could, as GPs, which I took to mean not to go come back with this problem. I may be being over-sensitive, though.  
The other medical staff and admin/practice management staff are all efficient and friendly.  
Overall, I’ve been really impressed by them and have been grateful for their help.
GP surgery review: spinney-surgery
Title: Outstanding Practice!
Rating: 5 out of 5
Visited: December 2022
My parents have recently registered with The Spinney following relocation to this area.  I cannot applaud the professionalism and support they, and us as their family, have received from receptionists, office staff, nurses and doctors alike.  Their empathy and care has been inspiring.  It is so refreshing to be responded to in a timely, respected and dignified manner.  

Spinney Surgery, we cannot thank enough.  Keep up the good work and have a well deserved Christmas and New Year break!
GP surgery review: spinney-surgery
Title: Great service
Rating: 5 out of 5
Visited: September 2022
The receptionists are so pleasant and helpful. The care I get has always been great and continues to be so during and after covid. 
It provides a great service to the community we are very proud and passionate about the Doctors and Staff for there hard work..we thank you all
GP surgery review: spinney-surgery
Title: Signing form for cancer prescription
Rating: 1 out of 5
Visited: August 2022
After unfortunately receiving a cancer diagnosis I took a single piece of filled in nhs paperwork to the Spinney for signing and posting to another nhs department. After this form failed to arrive, I completed a second at the Spinney  explained the issue to the Dep Manager, and asked would they let me know when the form was completed to enable me to track it. I was informed I would get a text or phone call. That was on Thursday. 

On Friday morning, after waiting on hold for 35 minutes, so quick by the Spinney standards, I was told my form was still sat unsigned in an intray and would be done whenever the GP had time. I visited the surgery 10 minutes before the closing time of six. The surgery was quiet, and the staff were unable to confirm either the location of my form or if it had been sent. 

To sum, an average practice before being diagnosed with cancer who have become my biggest stressor since my diagnosis, who don’t keep patients informed, who are so busy that the GP can’t take a minute to sign a form , but can get out early on a Friday. Nowt more to say.
GP surgery review: spinney-surgery
Title: Poor communication
Rating: 1 out of 5
Visited: August 2022
A member of the surgery team proposed a telephone call at 4pm. As at 9 pm the telephone call has not happened. I don’t know the details of this call, but hope it is not serious.

This lack of communication is not really acceptable, as I had left work an hour early so I would be available to take a telephone call from the surgery at 4pm. I will no doubt have to spend considerable time on the telephone tomorrow listening to the you are : caller 14, you are caller 13, etc, or take further time of work to attempt to find out the details.

My quick potential solution: you say you will call at 4pm, call as near to 4pm as possible, but even if late just call, email, text or rearrange. 

Thanks
GP surgery review: spinney-surgery
Title: Poor communication
Rating: 1 out of 5
Visited: August 2022
I am here at past 6pm, typing this review. I missed an unexpected telephone call from the Dep Practice Manager at 11am; however, my wife took the call, explained that I was at work, but would be back in the late afternoon. The Dep Practice Manager proposed a telephone call at 4pm. My wife let me know of this over lunch. 

As such, I left work an hour early so I would be available to take a telephone call from the Dep Practice Manager at 4pm. This phone call did not come. I have only scant details that were mentioned to my wife and will no doubt have to spend considerable time on the telephone tomorrow listening to the you are : caller 14, you are caller 13, etc, or take further time of work to attempt to find out the full details.

Two quick solutions: 
1. Have a direct dial option to the Dep Manager vice the standard line.
2. If you agreed to call at 4pm, call as near to 4pm as possible, but even if late just call, email, text or rearrange. 

Thanks
GP surgery review: great-staughton-surgery
Title: Unbelievably good
Rating: 5 out of 5
Visited: November 2023
8am called for appointment
9am telephone appointment prescription given 
X-ray and bloods appointments arranged 
12 X-ray and bloods completed 
1230 prescription received 

5 pm bloods and X-ray analysed 
Ct scan booked
GP surgery review: great-staughton-surgery
Title: Wonderful Practice
Rating: 5 out of 5
Visited: May 2023
I cannot begin to convey my heartfelt gratitude to the entire Great Staughton Surgery Team. The are always professional, empathetic, and caring towards me (despite the fact that they are overworked, they always want to help and make time for their patients, even if they can't ring you back until their daily work hours are long over). The NHS and we in the community are very fortunate indeed to have you; we applaud you, and we truly appreciate of you and everything that you do for us.
GP surgery review: great-staughton-surgery
Title: Great staff and very responsive service
Rating: 5 out of 5
Visited: February 2023
I’ve had nothing but positive interactions with the surgery. The staff are friendly and helpful  well done and thank you
GP surgery review: great-staughton-surgery
Title: Fantastic surgery
Rating: 5 out of 5
Visited: January 2023
This surgery has been so fantastic for the couple of years we have been with them. 

Both resident gps have provided excellent care to myself and my family, cheerfully seeing the entire family in one go one christmas eve

Yesterday i had cause to see the practice nurse with my son as we have both developed tonsillitis. The surgery was rammed and clearly over busy, but we were seen on time. Despite being pressed for time, she took her time to listen and examine the both of us, and prescribed us both. Thankfully she did because about 2 hours later i commenced the most horrendous fever of my life, pretty convinced if i hadnt started the antibiotics i would have ended up admitted to hospital.
This is just the tip of the iceberg though, the entire practice seems to be built up on old fashioned hard work and patient care coupled with modern thinking.

They are simply fantastic 

If only the rest of the nhs was run like this!
GP surgery review: great-staughton-surgery
Title: Great doctors and staff
Rating: 5 out of 5
Visited: June 2022
Staff always helpful when you call I

Doctors always call back within a few hours 

Disabled parking not brilliant but you can usually park along road somewhere

Building accessible to get into