janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: lanchester-medical-centre
Title: Outstanding surgery
Rating: 5 out of 5
Visited: March 2022
I can’t rate this surgery highly enough. Having moved into the area I am very impressed with the level of care received here. I have always been able to get an appointment when needed. The reception staff are very friendly and helpful and the nurses have been great with my little one. They even have stickers! I’ve been able to get appointments with the same doctor which has been great for continuity as they are aware of the progress of my treatment. It’s a shame we can’t mention names or pronouns as the doctor deserves recognition for the great work they are doing. This doctor genuinely cares about patients and doesn’t make you feel like they are watching the clock or rushing you out of the door. I’ve always felt that I have been listened to fully and have been able to discuss my thoughts and ask questions. It’s lovely to find a down to earth doctor who is happy to share his knowledge. This doctor has treated an issue two urgent care hospitals struggled with. I can’t thank them enough. Staff have always seemed happy and bubbly in this surgery making it a nice atmosphere to be in.
GP surgery review: lanchester-medical-centre
Title: Superb long term service
Rating: 5 out of 5
Visited: February 2022
I wished to extend my thanks to the practice and specifically to the GPS for the care I have received in the year since my heart attack. When I was discharged from hospital, I had difficulty in getting my medications stable and the doctors advice and planning did the trick, removing the awful side effects I had and ultimately allowed me to return to full time work as a nurse. The GPS were also a practical and emotional support whilst undertaking a phased return to work, as both he and I felt my employers were expecting too much too soon, and his carefully worded statements of fitness for work provided me with the support I needed to regain my energy and confidence at an appropriate speed without causing a relapse.
GP surgery review: oakfields-health-group
Title: Fabulous Staff
Rating: 5 out of 5
Visited: September 2022
Such a pleasure to be registered with this practice everyone are so helpful especially the pharmacy they sorted emergency medication within minutes when I was due to fly off on holiday later that day. Couldn’t recommend them more, from reception to doctors nurses and pharmacy all are so attentive. They all have a difficult job with a great deal of pressure giving the current climate my personal experience was so good!
GP surgery review: oakfields-health-group
Title: Getting worse
Rating: 2 out of 5
Visited: August 2022
Placed a request for repeat prescription over a week ago. Picked it up to find vital medication missing. Was told it was because a doctor was on holiday so prescription had not been signed. Was also told they would get a doctor to sign it urgently and would call me when it was ready to pick up. no call. I am now without vital medication all weekend! When you do complain they make it your fault. I am so disappointed and let down with the way this practice is headed.
GP surgery review: queens-road-surgery
Title: Cannot no get in touch !!!!
Rating: 1 out of 5
Visited: April 2023
I have serious knee pain and can’t walk or sleep with pain saw doctor last week and had x ray , had to ring for results and phone just rings out for two days and today message says phone lines closed today at 1.00pm this is not acceptable
GP surgery review: queens-road-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2023
GP called me yesterday morning after having contacted 111 on Monday and they arranged the Telephone Consultation. The GP asked if I could get to the surgery in the afternoon to which I did. The GP had to do a procedure but as the GP was doing it they explained everything they were doing which made me feel at  ease. Thank You Queens Road Surgery.
GP surgery review: queens-road-surgery
Title: Above and beyond
Rating: 5 out of 5
Visited: February 2023
Rang on Mon morning and got an appointment for my son who was Ill at 10am.
Doctor rang again the next day to see how he was and another follow up call two day later. Great service and such a nice Doctor.
GP surgery review: queens-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
Had/ have  a chest infection called  this morning GP rang me back 30 minutes later problem solved. Thank you very much
GP surgery review: queens-road-surgery
Title: Lovely nurses
Rating: 5 out of 5
Visited: October 2022
Recently I was taken Ill in the pharmacy. The nurses who looked after me were marvellous. They were very kind and I was thoroughly examined and they even rang someone to pick me up. Obviously I was not happy to be ill but I was glad i was so well cared for.
GP surgery review: queens-road-surgery
Title: Very helpful staff
Rating: 5 out of 5
Visited: April 2022
Went above and beyond to get my covid passport after many tries and no one else could help.
Very helpful,resourceful and friendly.
GP surgery review: stanley-medical-group
Title: Receptionist failure
Rating: 3 out of 5
Visited: December 2023
Contacted GP practice due to UTI symptoms end of November, handed in sample and given phone advice from receptionist to drink plenty. Symptoms continued despite antibiotics so contacted practice again. I wasn’t able to talk to a nurse or doctor but was told to put in another sample. My antibiotics were changed because I was resistant to first ones, but symptoms continued, so submitted  a second sample. Test result on app showed infection resistant to current antibiotic, so contacted practice again. Receptionist told me I was on the right medication and that symptoms would settle. I was worried because practice was closing for Xmas but was told to put in another sample and wait for result. UTI symptoms continued and I felt generally unwell. Nurse phoned the week later when practice reopened, and told me that I needed different antibiotics because I was resistant to the previous ones. I told nurse that I’d spoken to receptionist before Xmas and was told that I’d misread the app. Nurse confirmed that I hadn’t misread the app test result and I should have been given different antibiotics before Xmas. I told her that I’d had symptoms for over four weeks and hadn’t seen anyone for a face to face appointment, she told me that if symptoms didn’t improve with third antibiotics I’d be offered an appointment to see someone.
Why did the receptionist give me incorrect information? 
Why, when I’ve asked to see someone to discuss my symptoms, did the receptionist tell me I didn’t need to see anyone in person? 
Why were my symptoms not investigated further?
I understand that the NHS is busy, but I feel let down with the service from the practice for this problem.
GP surgery review: stanley-medical-group
Title: Amazing practice
Rating: 5 out of 5
Visited: November 2023
I really can’t fault Stanley Medical Group.
They respond promptly to online medical requests, take into account times you may not be available, offer phone or face to face appointments as they see appropriate, and have always seen me and my children when needed.
The reception team have a really difficult job but cope exceptionally well with it. They have a constant stream of patients with varying concerns and complaints to deal with. Often these patients are rude and demanding, yet the reception team deal with them professionally and patiently.
The doctors and clinical team are welcoming and listen to concerns, and always provide sound medical advice.
I really do feel the surgery is doing an amazing job despite the pressure they are under and the huge number of patients they have to see. Grateful to be able to bring my children here. Thank you!
GP surgery review: stanley-medical-group
Title: Above and Beyond service
Rating: 5 out of 5
Visited: October 2023
If this review was for Trip Advisor id give 6 stars firstly staff are so approachable and friendly I changed GPs due to waiting times for appointments also not face to face, within one week of registration to Stanley Medical Group I was seen face to face, referrals made to specialist, and a full MOT lovely calming surgery fabulous empathic staff best around Thank you
GP surgery review: tanfield-view-medical-group
Title: Appalling Practice.
Rating: 1 out of 5
Visited: November 2022
Need to see a GP? No, they don’t do that, you can speak to one on the phone, but you can’t make an appointment to see a GP without having to have a phone appointment first. The phone appointment can come at any time in the day, they ring you, if you don’t answer you’ve missed your appointment. Great if you drive or work for a living.
Then they sent me a text 2 weeks ago asking me to make an appointment for my Covid booster. Called and appointment made. The day before the appointment the phoned to say “we need to cancel your appointment as you don’t meet the medical criteria for a Covid jab, you do for the Flu Jab but not the Covid jab, sorry”
I’d arranged shift swaps at work to be able to attend the appointment. Very frustrated to be messed around.
GP surgery review: belmont-&-sherburn-medical-group
Title: Fantastic support
Rating: 5 out of 5
Visited: May 2023
Last week I received a text asking if I was still a carer and if I needed any support. I replied to say I was and that I did need support. On Tuesday I was then contacted by a lovely lady who asked me how I was, spoke to me about being a carer, informed me of different services in the area and just took the time to talk to me. I have really been struggling with caring for my parents recently so this could not of come at a better time for me. She has since referred me onto another service and I have already been contacted. I’ve also received carers information leaflets in the post which I’m guessing are from the same lady. I wish I had caught this lady’s name but I hope this feedback gets back to her. She was outstanding in every single way. Her telephone manner how she listened to me and offered support. I must admit I have previously been very negative about the surgery but this whole experience has changed my mindset, to have staff like that working at the surgery is a testament.
GP surgery review: belmont-&-sherburn-medical-group
Title: Very good practice
Rating: 5 out of 5
Visited: February 2023
I recently attended both Sherburn and Belmont surgeries within a week, once for bloods in prep for hospital and the next for a blood pressure test. From entering the surgery to being treated, I was met with 100% friendiness and respect from reception staff and the nurses. I admit, I have waited long times for GP phone calls in the past, but I've always received them, but I would recommend this practice to anyone living in the catchment areas.
GP surgery review: belmont-&-sherburn-medical-group
Title: Amazing Staff
Rating: 5 out of 5
Visited: February 2023
I have used this surgery for a number of years now.  It has improved so much.  The staff are so helpful and good at their jobs.  I have positive experiences with everyone from doctors, nurse practitioners, dispensary staff (who stayed open a couple of mins for me), receptionists.  Thanks very much
GP surgery review: belmont-&-sherburn-medical-group
Title: Beyond a joke
Rating: 1 out of 5
Visited: January 2023
I have been on hold for over 2 and half hours from being 7th in the queue. Is it any wonder more and more people are having to ring 111 even when gp surgery's are open. Absolutely disgusting
GP surgery review: belmont-&-sherburn-medical-group
Title: Appalling service
Rating: 1 out of 5
Visited: November 2022
I requested an online prescription and was advised that I needed a medication review before this could be dispensed.  I requested a telephone consultation as I work full time and was advised I would be called at 8:30am the following morning.  By lunchtime I had not had a call and rang the surgery to rearrange my appointment and was told that I couldn't have a time slot for telephone appointments and the next face to face appointment was in 10 days time.  
The receptionist booked me back in for telephone review the next day requesting an early appointment due to work commitments.  I received a call after 12pm the next day at a time when I said I was unavailable and subsequently missed the appointment.  After 20 minutes in the queue to rebook the appointment, I still don't have an appointment or any medication.  
Disgusting service.
GP surgery review: belmont-&-sherburn-medical-group
Title: Very impressed !
Rating: 5 out of 5
Visited: September 2022
I walked into the surgery and was met by smiling faces , had an appointment within 2 days . The Dr I saw was incredibly thorough in his examination and questions . I have had tests , and follow up appointments all with same warm approach . The infection I had is now sorted . I was treated with courtesy , kindness and professionalism . Thank you to all the staff !
GP surgery review: belmont-&-sherburn-medical-group
Title: Another awful experience
Rating: 1 out of 5
Visited: September 2022
Got sent a letter advising to get in touch but not why. Phoned and finally got through after a long wait to be told they had no record of the letter being sent. Went into the surgery, same answer. Advised to bring letter in. Did that too and still no idea. I asked if it was about recent test results and was told no. Eventually they said "if it was important I'm sure we would've called you". Highly doubt that but left it and checked my test results on the NHS app where I found an abnormal result on a key test that needed urgent action as it was a potential cancer marker. Thankfully the action requested had already been taken thanks to the Nurse Practitioner booking it at the same time as the tests due to waiting times and to "cover all bases". Good job they did really. Fuming.
GP surgery review: belmont-&-sherburn-medical-group
Title: Opening times are straight up lies
Rating: 2 out of 5
Visited: July 2022
Thursdays the surgery is supposed to be open from 8:15am to 5pm. Try calling them at any time on a Thursday and you'll get "The surgery is now closed". Why? If you're not open on Thursdays then either change your opening times, or tell us why on the answering machine.
GP surgery review: belmont-&-sherburn-medical-group
Title: Terrible service
Rating: 2 out of 5
Visited: July 2022
Waiting in all day as doctor supposed to be phoning rang at 5pm to be told I would be contacted before 6pm. I have mental issues and waiting for blood test results this is terrible service.
GP surgery review: belmont-&-sherburn-medical-group
Title: A grateful patient
Rating: 5 out of 5
Visited: July 2022
I wanted to share my ongoing experiences at the Belmont surgery. 
In recent weeks I have unfortunately had to have a lot of input from my surgery due to a procedure I had in hospital. I need regular dressings from the nurses at the Belmont surgery. Both of the nurses who work there are fantastic!! I wanted to give positive feedback where it’s due, because I feel they are both a credit to the surgery and with the bad press the NHS is getting at present I felt it should be known that I have had second to none care. Nothing is too much trouble for them and they have even sorted prescriptions for me! They are always chatty, friendly and make me feel very welcome at my appointments which is nice for a patient especially when I feel like a burden to the NHS appointment system. Keep up the great work ladiess and thank you bothg .
GP surgery review: bowburn-medical-centre
Title: Useless
Rating: 1 out of 5
Visited: March 2023
I went to request a repeat prescription but the site has changed,so i had to do it by phoning,Why.I have tried to e-mail Bowburn Surgery and again no luck.I am a 63 year old male,i was not brought up with all of this technology,so why do you make it so difficult.I am angry and frustrated.Why do you put me through it i am stressed and disheartened.
GP surgery review: cheveley-park-medical-ctr
Title: Excellent service and easy access for HRT review
Rating: 5 out of 5
Visited: October 2023
Fantastic service yet again from this GP Practice. I needed an HRT review and contacted the surgery to find out how best to do this, as I did not want to take up time on the 8.30am appointment rush,  with which all surgeries and patients have to contend. Really helpful response from the lovely woman who answered the phone and made me an appointment, which I have had today. The Doctor, who I think may be new to this practice, was excellent. He listened, he was thorough, offered advice and was very reassuring. Just what you need when battling with the peri menopause.  Thank you for the excellent service.
GP surgery review: coxhoe-medical-practice
Title: not helpful
Rating: 1 out of 5
Visited: November 2023
cant get through to make an appointment, cant get to see a doctor most of the time, when i do i am fobbed off and they arent listening, feel the doctors dont care and i come away more frustrated then when i went in
GP surgery review: coxhoe-medical-practice
Title: Cant get through to make an appointment!!!
Rating: 2 out of 5
Visited: March 2022
Tried calling to make an appointment @ 8.29am, impossible to get through.  Connects and then i hear the answer phone message, then cuts off.  I eventually got through and was 10th in the queue then when it got to 2nd in the queue i was cut off.  extremely frustrating and a rubbish service.  The surgery has definitely gone down hill over the last 2 years.
GP surgery review: chastleton-medical-group
Title: superb and quick diagnosis
Rating: 5 out of 5
Visited: December 2022
From arriving being short of breath to cancer surgery took only 7 weeks. Chastelton staff were all excellent, keeping me well informed and following up.
GP surgery review: chastleton-medical-group
Title: extremely supportive and helpful
Rating: 5 out of 5
Visited: September 2022
Whilst suffering from a medical condition on holiday, in the south of the country, I contacted the surgery for medical assistance (as recommended by the local pharmacist).
I discussed with the lovely receptionist my predicament and she gave fabulous advice.
The GP reviewed my e  consultant and within 45 minutes of my initial consult with the pharmacist I was prescribed antibiotics which were ready collect locally.
I could not have asked for a better, more efficient or respectful service. As always this surgery goes above and beyond for their patients. They are so hard working and knowledgeable and I am always grateful to have them at hand.
GP surgery review: dunelm-medical-practice
Title: Good GPs but never see the same one twice
Rating: 3 out of 5
Visited: October 2022
I have had several good experiences with GPs at this surgery, who have generally been compassionate and done their best, and some go above and beyond. But you have to catch the right one at the right time. There is no continuity of care, because you cannot see the same GP more than once. You can't book an appointment in advance or request to see a particular GP, so it is pot luck who you get seen by, and that is if you can get an appointment by calling at 8.30am. This is extremely difficult for someone who has chronic health conditions, and it is frustrating to have to explain yourself all over again at each appointment to each new GP. I've also struggled with referrals, because, as the GPs have told me, there simply is not the funding available locally to provide the relevant services.
GP surgery review: the-medical-group
Title: What a difference in attitude / service
Rating: 5 out of 5
Visited: December 2023
Over the last few weeks I have found when contacting / visiting the surgery there seems to be a massive improvement with regards attitude/ service , the doctors involved have been excellent as has the care advisors who are now available, the practice nurses also,  most of the reception staff now reflect concern when spoken to  which in my mind is a vast improvement on what I’ve witnessed in the past, it seems staff have been re shuffled and at present I cannot fault the new system. Long may it last as it makes life a lot easier when medical help / assistance is required. I don’t know if it relates to the new head doctor if so well done Dr.
GP surgery review: the-medical-group
Title: Completely useless - terrible service
Rating: 1 out of 5
Visited: March 2023
It's impossible to get an appointment at this surgery. The only way is to call at 8am - which when you're not feeling well might be a struggle since you could well be asleep, right? I called at 8.15 and I was placed in a queue of 20. On previous occasions the queue was much smaller and yet I didn't get an appointment, so I didn't hold out much hope, but I held on. At the end of the queue, a message tells me that abuse towards staff would not be tolerated (I wonder why there's a need...) and thereafter, the line rings out. 20 minutes on hold, and nobody answered. They should be shut down for the service they provide, I wonder who they are helping if you can't even get through to reception. Completely hopeless situation and a broken system, which I am ashamed to be paying taxes for.
GP surgery review: the-medical-group
Title: Reception staff are Rude
Rating: 1 out of 5
Visited: March 2023
I have been with this practice since birth, my partner is new to the area and registered recently.  Both of us have had issues with the reception and admin staff being extremely rude and unhelpful.  I had rang asking for advice and had my head bitten off by the receptionist who was very unhelpful, I put this down to her having a bad day.  My partner rang a few weeks later requesting information on how to order a prescription and the receptionist was rude, quite nasty and very unhelpful.  She made my partner out to be stupid to the point where he now wants to move to another surgery as he feels so let down by a service whos job it is to deal with distressed patients. 

I feel the front line staff need education on how to talk to members of the public who are in distress already and are having a very hard time.  Surely their job is to be kind and caring? Maybe this person needs a new job where she has no public facing role. 

If you are looking to register with this surgery I would recommend looking else where.
GP surgery review: the-medical-group
Title: Great practise
Rating: 5 out of 5
Visited: November 2022
Everyone is friendly and helpful. Even when there's a problem, they can sort it out quickly and professionally.
GP surgery review: the-medical-group
Title: No longer usable
Rating: 1 out of 5
Visited: May 2022
Went from being a solid practice, added long overdue online functionality during covid which eased burden of visiting - but recently shut that down, no longer take appointments, you have to ring at 8am - wait 90 minutes on a call - and then be told they dont have capacity and to go to an emergency room or try again tomorrow. 

No longer a functioning GP in your area when you have health problems that require medical care - deeply worrying and means going without basic care or losing your job spending half the week waiting at emergency rooms for GP matters. Avoid the area till they are functional again (if you can.)
GP surgery review: william-brown-centre
Title: Brilliant practice
Rating: 5 out of 5
Visited: June 2022
I couldn’t have asked for a better service, I was referred so quickly for my knee to the hospital for an mri scan. I have also been seen regarding a lump found. Iv never been disappointed or struggled getting an appointment, the receptionist have gone above and beyond to get me seen