janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: lordswood-house-group-medical-practice
Title: Impossible to get an appointment!
Rating: 1 out of 5
Visited: March 2023
I've been trying to get an appointment to see my doctor for months now. You hold on from 08.30 when the lines open for over 30 mins only to be told that there are no appointments available and to phone back again the next day! This is a ridiculous system where they are encouraging you to attend the Accident and Emergency department. No wonder the NHS is broken and there are long waits in A&E with ambulances queueing up.
Whatever happened to having slots to see the doctor later in the week or even the week after???
There seems to be more GPs/ trainees in the surgery and yet no availability to see them.
Please can someone sort this system out.
GP surgery review: lordswood-house-group-medical-practice
Title: Caring Doctors practice
Rating: 5 out of 5
Visited: March 2023
I have been very happy and impressed with my treatment now COVID restrictions have been lifted. 
The reception staff are very helpful and have helped me in various ways. I've been impressed by the nurses at the practice. The Doctors I have seen l(I have needed some appointments lately) have been great, friendly and professional, treated me like a human being.
GP surgery review: lordswood-house-group-medical-practice
Title: very very disappointing service
Rating: 1 out of 5
Visited: February 2023
I find it almost impossible to make an appointment to see the GP at this surgery. I have been with this surgery for several years and I have found it to go from bad to worse. I agree with all those previous reviewers who found the same experience. Admittingly up until last year their on line system for appointment was available but that has long gone and there is absolutely no way of using their on line services. On the option of ringing in the morning to get an appointment I again agree with the previous reviewers. To exacerbate the situation, no matter how gentle and kind you try to be, even the receptionists talk to you so abruptly and rude, not realising that the patients are suffering from health issues and need their help.
I honestly don't know where those few good reviews are coming from. So if you need a GP service please don't come to this surgery.
GP surgery review: lordswood-house-group-medical-practice
Title: Failing your patients!
Rating: 1 out of 5
Visited: October 2022
Told yesterday that my Dr had lots of appointments available for today but can’t book one until today! By 8.37am today and remember you can’t book until 8.30am no appointments with any doctor left!! This is a broken system and I feel for people who are even older than me and who are really ,really ill! Get a grip Lordswood!! It is not the receptionists fault btw!
GP surgery review: lordswood-house-group-medical-practice
Title: Great Service
Rating: 5 out of 5
Visited: September 2022
I just like to thank the surgery for managing to arrange a GP appointment at short notice. The Receptionist at Lordswood was excellent and the GP at Quinton was professional, thorough, and friendly. A part of the healing process is kindness, compassion, and great customer care from the whole team. Many thanks.
GP surgery review: lordswood-house-group-medical-practice
Title: Phone queue
Rating: 3 out of 5
Visited: August 2022
I couldn't join the Phone Queue to book an appointment as the Phone Queue was at capacity.

A message said call at another time.

I understand you should call at 8 30 at the morning if you want attempt book an appointment.

Admittedly I called at approximately 8 36.

The Call Queue was at capacity.

I can book a Video Appointment later.

This is disappointing the Call Queue was at capacity.
GP surgery review: lordswood-house-group-medical-practice
Title: Exceptional service
Rating: 5 out of 5
Visited: July 2022
I visited the surgery today to see the nurse for a routine check . The service was professional, warm and exemplary throughout. This reflects my experience across this excellent practice. Thanks to all of the team for the friendly and kind service that you offer.
GP surgery review: lordswood-house-group-medical-practice
Title: Great Service
Rating: 5 out of 5
Visited: July 2022
I spoke to the receptionist about an emergency appointment for my son on Friday afternoon. The receptionist was really kind and understanding and did everything she could. My son saw a GP face to face within 3 hours and received the treatment he needed. 

A few days later I was contacted about a swab result and his anti-biotics were changed in light of the results.

I called a few days later as I had query about the course of the antibiotics. I spoke to another helpful receptionist and then spoke to a GP about it and had my query addressed after an open conversation.

GP surgeries are under immense pressure at the moment but despite this all the staff are trying their very best and working really hard and providing a great service. Thank you for your so much!
GP surgery review: lordswood-house-group-medical-practice
Title: overall
Rating: 1 out of 5
Visited: July 2022
I am diabetic that has been put on a dexcom meter, I need to calibrate my meter for my phone use.

 I just needed a blood testing kit or the old style strips where you can read it against the bottle... I have been told I cannot get these and go back to the hospital which put me on the meter, the doctors are saying they I can have an appointment to see a diabetic nurse in a month's time!! so why am I paying my taxes for the NHS, when they cannot do anything?! 

before they would have just given me a monitor over the counter and all is done, so, why is it so complicated now? Now I am left not knowing what the hell my blood sugars are doing. 

Lordswood medical centre appointments are ridiculous, you never get the same doctor, you have to book a ridiculous time in advance... if it cannot deal with the amount of paitens then it should shut down because it is not fit for purpose.
GP surgery review: lordswood-house-group-medical-practice
Title: Reassurance
Rating: 5 out of 5
Visited: June 2022
I am contacting you to express both my gratitude and thanks to the locum doctor for the very thorough and helpful telephone consultation I received yesterday following Xrays on my knee and ankle. I am 75 years and I am usually very active and so it was so good not to be told it was to be expected at my 'age' as is often the case. He carefully asked me to describe the pain and how this was affecting me, discussed my lifestyle and steps to be taken by the Surgery (physio) and ways I can act to improve my movement, address the pain and build up my strength eg swimming. He also explained the Xray results in a way that I could understand these clearly.
I was impressed as I am aware of the backlog you must have and also some shortage of staff. I was very reassured after this call that I am in good hands.
Thank you
GP surgery review: ridgacre-house-surgery
Title: Excellent staff
Rating: 5 out of 5
Visited: June 2022
The Doctor and lady that contacted me were both very helpful and friendly and showed genuine concern for my wellbeing ,making myself feeling well cared for many thanks.
S
GP surgery review: ridgacre-house-surgery
Title: Lovely staff
Rating: 5 out of 5
Visited: June 2022
I came in for a blood test. The nurse was very friendly and put me at ease. It was all over quickly and painlessly.
GP surgery review: ridgacre-house-surgery
Title: Blood test
Rating: 5 out of 5
Visited: June 2022
I visited the surgery on Monday for my blood test.The nurse was very pleasant polite and efficient.She not only did my blood test but she did my health check as well which saved me another trip to the surgery and another nurses time.
GP surgery review: solihull-healthcare-partnership
Title: Terrible service
Rating: 1 out of 5
Visited: March 2022
Following an amalgamation of surgeries, this service is absolutely terrible.  You cannot get appointments, even for the simplest of things.  Before this, getting an appointment at your local doctors was easy and simple.  You can ring and be 60, yes 60 in the queue and then get to number 2 and get cut off.  That will be over an hour of  your life you wont get back.  And you have to start again.  Absolutely shocking.  When is the service going to be called into account?  No wonder people are overloading A and E.  Lets hope someone reads all of the shocking reviews and helps us poor patients in Solihull out!!!!
GP surgery review: solihull-healthcare-partnership
Title: SHP appointment system is not fit for purpose  - part two
Rating: 3 out of 5
Visited: March 2022
Please note I rate your appointment booking system as ZERO out of 5 stars

my experience 29/March part two
in total I made 13 phone calls that day, most for only a couple of minutes before being cut off.
I finally made a call starting at 15:11 where I was 20th in the queue and eventually I got through to a person. Total call length 35 minutes
Again the call handler was very pleasant, had full access to the calendars and was able to book my appointment within 2-3 minutes of answering the call.
I now have an appointment for which I am thankful. 
I started at 10am and finally achieved the goal just before 4pm , however, it should not take 6 hours of solid trying to simply book an appointment.
Before anyone tries to justify this as a one off, web reviews are full of others with similar issues, and in the time I have been 
waiting to see my doctors, the only topic of conversations I have overheard to the receptionist, has been how do I make an appointment. 


My topic title is SHP appointment system is not fit for purpose. It has appeared against Grove Surgery, but it applies to the whole of SHP and has no specific relevance to Grove Surgery.
In fact I have been registered at Monkspath for 30+years, live near Blossomfield in Solihull and this year to be flexible have visited both Shirley and Grove surgeries.

How can I justify the topic title, well in the 21st century, as well as telephones we also have websites, social media and not forgetting surgery receptionists. 
A fit for purpose system should incorporate all these possible methods and it should be easy for the user to choose whatever appropriate method and within 15 minutes have booked an appointment. 
This system definitely does not make it easy to cancel / rearrange appointments, surely it must generate many no shows.
And we must not forget the vulnerable and those with accessibility issues.

If SHP are going to insist that telephone is the only way to book appointments then you are going to need to allow more calls in the queue, empower more staff to be able to answer the calls.
Even the CEO should be answering calls and at least arranging call backs in order to achieve a reliable maximum 15 minute queuing time.

I look forward to someone from SHP making contact to discuss my experience
GP surgery review: solihull-healthcare-partnership
Title: SHP appointment system is not fit for purpose
Rating: 3 out of 5
Visited: March 2022
My experience of SHP so far this year.
Phoned 8th Feb for an appointment with any doctor anywhere within SHP. Given a date of 3/Mar. 
Attend 3/Mar, very pleasant and professional doctor sees me and herself asks to see me again. With her I can literally choose any date I want, so select 21/Mar as it is after blood test of 14/Mar and will allow me to do blood pressure checks for a week. 
In meantime my XRAY date comes in for 24/Mar at 18:30 (thats good service, arrived at 18:20 and out of solihull hospital by 18:30).
Man doing the xray, said book an appointment with your doctor for 4/April or ASAP after that. 
So 25/Mar spent 40 minutes on phone in a queue to be told that no appointments were yet available for April and to ring back after 12 noon on Monday 28/Mar when it should be easy to get an appointment.
So I forgot Monday as I was at a funeral in afternoon. So Tuesday 29/Mar 10am started to ring. 
Automated number 0121 705 1105 is no use as basically when you press all the correct buttons, it tells you that there are too many calls on the line and cuts your call. 
Repeatedly tried that for an hour and in the end decided I needed to go to the surgery as at least I will talk to a real person. Well this lady is as pleasant as she can be, as she is working without any help from SHP and can only say you need to use the phone to make an appointment. 
Her advice was it is best to try at 8am when that days appointments are released. Just to make it clear, I dont want a next days appointment, Its 6 days away and if necessary I could wait another week or two.
So at the moment having spent 2 hours twenty minutes today and 40 minutes on Friday, I still do not have an appointment!!

How can it be this complicated to make an appointment?
How can it be this complicated to make an appointment?
How can it be this complicated to make an appointment?

Can anyone help me to get an appointment?

thanks
GP surgery review: solihull-healthcare-partnership
Title: Awful
Rating: 1 out of 5
Visited: March 2022
Had an reaction to medication, went to see a Pharmacist for advice and phoned 111 both of whom told me to get an emergency appointment to see my GP as the reaction could be worse than what was visible. I had to wait one month for my “emergency” appointment only to have a five minute conversation over the phone.
GP surgery review: solihull-healthcare-partnership
Title: Terrible service
Rating: 1 out of 5
Visited: February 2022
Was not able to get through on the phone. Kept getting the message- queue is at capacity. It's impossible to get an appointment.very disheartening.
GP surgery review: solihull-healthcare-partnership
Title: Terrible Service
Rating: 1 out of 5
Visited: February 2022
I was told I have to wait a month for a telephone consultation regarding my high blood pressure. Bare in mind I’ve never been checked by the GP so how could they make a decision over the phone
GP surgery review: solihull-healthcare-partnership
Title: Unable to contact
Rating: 2 out of 5
Visited: February 2022
Telephone access has been impossible - at maximum access every time I try and told to ring back later.
No email facilities. Have several queries on my prescription and just cannot discuss them. Prescribed items by Heartlands just not being sent. Referral reports not processed unless chased by visiting surgery.
GP surgery review: solihull-healthcare-partnership
Title: Awful practice
Rating: 1 out of 5
Visited: January 2022
I have been desperately trying to get an appointment. The phone rings and rings, someone half heartedly listens and passes me on to another line where there is an automated response which says "no one can pick up your call...goodbye". My suspicion is that the call is answered to satisfy a KPI and then passed on to another line where no one bothers to pick up. This is not satisfactory service at all.

I have also spoken to the GP about another serious issue since August last year and to date have not received any update whatsoever as to where I am in the process. 

Some say check out schools when you move. GP surgeries should also be checked out. Terrible service.
GP surgery review: hobs-moat-medical-centre
Title: Good appointment on the day but ..
Rating: 3 out of 5
Visited: October 2023
I attended my gp appointment after waiting 6 weeks for a specific doctor. Lovely doctor, caring and understanding.  My knee pain has been continuous for 11 weeks. It was suggested by my gp on the day that I attend a private clinic for a mri scan on my knee. By Friday, four days after my gp appointment I had not heard anything from the clinic, so I emailed the clinic to ask for an appointment date as they request that you do not call them. Only to be informed that no referral request had been received.  Called surgery who confirmed that the referral had been sent!!! A message was sent to the administrator to resend the referral but this would not be done until Monday. All I can say this is almost a week wasted.
GP surgery review: hobs-moat-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
I have recently suffered with a number of ailments, including shortness of breath, and inflammation of the toe.
My general practitioner has been extremely supportive and helped me get past my ailments.
GP surgery review: hobs-moat-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Went to the Doctors really feeling lost and confused ...but the Dr reassured me that he had my best interests at heart and that he's moving quickly to get me seen to at the hospital ..He's confidence reassured me that the this is the best way forward for me and I'm glad that i have got a practice like this..extremely fortunate.
GP surgery review: hobs-moat-medical-centre
Title: Great consultation
Rating: 4 out of 5
Visited: September 2023
I have just had a consultation with a senior practice Dr I am very satisfied with the way the Dr explained everything thing of my medical condition, he was very reassuring and explained everything in plain language.  I came out feeling reassured.
GP surgery review: hobs-moat-medical-centre
Title: Wonderful practice
Rating: 5 out of 5
Visited: September 2023
My son was extremely poorly, the practice saw him promptly and the Doctor who attended to us was wonderful, explaining things well to me and in an age appropriate way to my son.
GP surgery review: hobs-moat-medical-centre
Title: Drs are good
Rating: 3 out of 5
Visited: September 2023
Took 40mins to get through which is really annoying sitting on the phone waiting the phone line’s definitely need improvement before covid this was never the case. Fortunately I got to speak to a dr who sorted my problem straight away which was the only bonus thankfully 
Please get the way we can get intouch quicker
GP surgery review: hobs-moat-medical-centre
Title: Good Service
Rating: 5 out of 5
Visited: September 2023
Drs,Good  Receptionists Good, Nurses good. Could be a little easier to see the same Doctor for follow up treatment. Telephoning the practice is most times very protracted but in all the service is very good.
GP surgery review: hobs-moat-medical-centre
Title: Excellent Surgery
Rating: 5 out of 5
Visited: September 2023
I have been a patient of this surgery for many years and would not want to go anywhere else . 
I have always been able to get an appointment and receive the best possible care 
This year especially I have had a lot of  ill health and have been treated with the utmost professionalism and care . 
I feel very reassured that I am looked after by a doctor who always has time to explain things to me , treats me with patience and I have every faith that I am receiving the best possible care
GP surgery review: hobs-moat-medical-centre
Title: Professional service
Rating: 5 out of 5
Visited: September 2023
rang at 8.30, waited 15 min on line got appointment for that morning, GP was on time, professional and friendly, my only minus was the 10 min wait for the receptionist (who was very professional) to book me in, she was extremely busy on her own and the electronic check in system wasn’t working so there were 6 ppl waiting to be booked in but overall a very good experience
GP surgery review: hobs-moat-medical-centre
Title: A First Class Practice
Rating: 5 out of 5
Visited: May 2023
I would like to say a big thank you to my GP who treated me last month and the Receptionists, for the excellent service and treatment I and my family continue to receive.  I would recommend family and friends to join this practice.  I must say that my current GP and the Receptionists are the most friendly and helpful GP and Receptionists I have ever come across.  Excellent service from a Great Practice.  I would definitely recommend this Practice to everyone.
GP surgery review: hollymoor-medical-centre
Title: Terrible Service
Rating: 1 out of 5
Visited: January 2022
Trying to get an appointment with this practice is nigh on impossible. The call at 8 am for an appointment system is clearly not working. You sit on the phone from 8 am continually redialing because all you get is the engaged tone until 8.20- 8.50 am and of course, once you do get through all of the appointments for that day are gone. No online appointment system is available. 
People without anxiety or mental health issues would find this system stressful. For those of us with these issues, it's a complete nightmare. No compassion, no empathy, just sorry ring back tomorrow at 8 am. To continue the charade all over again.
GP surgery review: hollymoor-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: January 2022
Please do NOT use this surgery. No empathy to patients and awful service.
I struggle with Mental Health and not long been discharged from the Mental health team at the hospital. The surgery was meant to look after my care. Yet not long moved house and been trying to sort out a new surgery but in meantime they have removed me from the surgery as I'm not there problem. Receptionist even said I've had plenty of time. She doesn't know anything I have had to be deal with recently. They have a DUTY OF CARE! So upset and feel let down. Please anyone thinking of joining this surgery dont! You won't get the care or the service you want. Shocking and I'm disgusted and I will be taking this further!
GP surgery review: kings-norton-surgery
Title: Horrible receptionist/telephone care
Rating: 1 out of 5
Visited: October 2022
I totally understand the NHS is under great amount to pressure but found the receptionist extremely rude when I called about an appointment for my son who was in tears from pain. She told me I should have called earlier. I’m am very disappointed by her lack of understanding or care.
GP surgery review: kings-norton-surgery
Title: Disgusted
Rating: 1 out of 5
Visited: September 2022
For more than 30 minutes I have been on the telephone in a queue. I understand that receptionists are busy, but more than 30 is ridiculous. It starts by telling me where I was in the queue but then once at number three no mention of where I was for more than 5 minutes. What was wrong with the old system of the prescription ordering line? At least it was quicker. Finally got through after 34 minutes and told couldn’t get an appointment, not even by telephone for another 4 days. The service at this surgery has dropped dramatically over the last few years and I am surprised that the CQC even rated it as good!!!
Whilst on the phone for 35 minutes I must have been told about the NHS app 30 times… do you people not realise that not everyone has access to an app or can use an app!! Where is the inclusion here?
I am totally frustrated with the service at this surgery and would never ever advise anyone to join the practice.
GP surgery review: kings-norton-surgery
Title: A fantastic practice... I would give it 6 stars
Rating: 1 out of 5
Visited: July 2022
I am always telling my friends how blessed we are to have this practice.  I have awful memories of very scary receptionists when I was younger. Thankfully that era has changed. You will find the receptionists here are forever patient, listen and always do their utmost to help you.  I so appreciate being able to telephone early in the morning and speaking to an actual doctor on the day.  Understandably if I phone much later in the day, I may not get an appointment easily for that day but I know that if I want anything badly in life, I may have to  book early for it.  There are only so many appointments available each day!  They can't do the  impossible.

 Equally if I have wanted to have a conversation with a particular doctor, it has always been possible to do so but I may have had to wait a week or so for this.  It's a choice I make and again I am so grateful that this is possible.

I have been at this surgery for a number of years and I have always found the doctors to have been unbelievably professional, knowledgeable and extremely kind.  Doctors today are under unbelievable pressure.  Their hours are long  - I don't think we would do them - and I suspect quite draining.  

 So I just want to say - thank you to everyone at Kings Norton practice.  We are so grateful for the work you do and for your patience with us patients!  You are amazing. and we appreciate you.