janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: cassidy-road-medical-centre
Title: A lot has changed
Rating: 5 out of 5
Visited: May 2022
After having many up and downs with the GP I can confidently stay they have improved extremely from long waiting times on the phone and feeling neglected to giving me same day appointment and great service from reception, this is a big improvement and i am happy to be with the GP
GP surgery review: cassidy-road-medical-centre
Title: Good Service
Rating: 5 out of 5
Visited: April 2022
Very nice people at reception. I called and got a same day appointment which was amazing and I am very happy with today’s NHS system. Thankyou NHS and Cassidy medical centre!
GP surgery review: cassidy-road-medical-centre
Title: Lovely Medical and Reception staff
Rating: 5 out of 5
Visited: March 2022
I was seen this morning as part of an ongoing medical issue I have. I’ve had to see the dr frequently throughout the last few years where GP surgeries have been under so much strain. I wanted to thank everyone at the clinic for their lovely and caring support throughout. 

The drs and nurses have been supportive and helpful, making sure that I progress through the system to get answers and continued hospital care. 

Also the reception staff are wonderful. I dread ti think how difficult a job they have, and despite this they never come across as stressed. They have treated me with kindness and consideration and I can’t fault them. Thanks to everyone esp over the past 2 years which has sent us all slightly mad!
GP surgery review: cassidy-road-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
This morning, I had another appointment with a lovely nurse.
Again, she was very welcoming , kind and professional.
I am pleased and happy with the treatments I have received so far.
Also , I would like to mention the male team at the reception- they are always helpful & efficient every time I contact surgery.

Thank you.
GP surgery review: cassidy-road-medical-centre
Title: Absolutely excellent
Rating: 5 out of 5
Visited: February 2022
This is the most professional, efficient, informative, helpful GP Surgery I have ever attended. I got an appointment quickly. The staff in the surgery were polite, friendly and kind. I got results within 48 hours and a follow-up appointment booked. I have never experienced such an expert service. Thank you.
GP surgery review: fulham-cross-medical-centre
Title: Instant Medicine
Rating: 5 out of 5
Visited: February 2022
I actually look forward to phoning the Surgery when it comes to ordering my repeat prescriptions.  I generally speak to the morning receptionists and its like phoning friends.   Im allowed to have my regular rant about life , the universe and everything and it creates laughter and cheer from us all, Im unsure who gives who the laugh but the interaction between us all is a tonic and where else would I get this in this day and age. Im very aware how lucky I am to be part of this amazing surgery.  I cant fault them. I would travel to the ends of the earth to be part of this practice. I have total trust and confidence in them.
GP surgery review: fulham-cross-medical-centre
Title: A Priviliged Patient
Rating: 5 out of 5
Visited: January 2022
I feel so reassured and priviliged to be a patient at this practice. I live in Shepherds Bush and it is well worth the journey to visit this Surgery.  I feel the medicine starts to work from the minute I phone the practice by actually listening to the soothing voice on the answering machine giving me the options which I wish to speak to. I cant recommend this surgery highly enough. The staff have excellent communication skills and are very efficient, warm and friendly.    Across the board from the Admin, the Receptionists, the Practice Nurse and of course the GPs, I cannot fault them.  I am truly grateful to be part of this GP Practice.
GP surgery review: the-lilyville-surgery
Title: Always helpful team at Lilyville - Thank you
Rating: 5 out of 5
Visited: October 2022
I have been with the surgery for a very long time now. Me and my family always get the best service from this surgery. They offered me a place in their walk-in clinic to get the covid jab and flu jab, so I didn't have to travel to one of those places in hammersmith - I came to surgery on Saturday and was helped at the reception as well as by the nurse very fast. I really appreciate for what the team at Lilyville provide.
GP surgery review: the-lilyville-surgery
Title: Quick response from reception manager
Rating: 5 out of 5
Visited: September 2022
I recently returned from my holiday in Italy and France and had to call The Lilyville Surgery as I was concerned that I had a chest infection.
The reception manager was most helpful and genuinely concerned for my welfare , so much so , that a GP called me within an hour of being home . After answering a few medical questions , I was immediately prescribed antibiotics.
This was an amazing example of how wonderful The Lilyville surgery dealt with what could have been an emergency.
I cannot thank the reception manager and the GP for their excellent care and commitment in carrying out their duties to a very high standard . Thank you once again
GP surgery review: the-lilyville-surgery
Title: Wonderful care
Rating: 5 out of 5
Visited: August 2022
I was in intensive care at a London hospital with a serious illness and thanks to the excellent care which I experienced from all the medical staff, I was finally discharged. 
I cannot praise  the medical staff and managers and reception manager of the Lilyville Surgery for the on-going aftercare which I am still receiving on a regular basis when I have a concern . I would like to thank them all for their devotion, dedication and professionalism which is always demonstrated at  a very high level.
GP surgery review: the-lilyville-surgery
Title: Prompt and efficient practice
Rating: 5 out of 5
Visited: August 2022
A request was made for resolving an issue of logging into my doctors Practice. It involved  processing a request for a renewal prescription for medication and logging into. It was dealt by an immediate phone call. All issues were resolved quickly. Excellent service.
Earlier in the year advice was sought from the Practice which resulted in being referred to the two week colorectal cancer pathway.  The teams providing the investigations  at the two hospitals were cheerful, reassuring and encouraging. The administration was  brilliantly managed. The Surgery provided superb support throughout.
GP surgery review: the-lilyville-surgery
Title: Amazing Local Surgery + Superstar Doctors
Rating: 5 out of 5
Visited: July 2022
Thank you to the surgery for changing the portal. the new portal is now super useful. It doesn't have private and intruding questions and super fast turnover time. I am sure these changes are not done without thinking through the situation. Covid has introduced these new ways of working.
GP surgery review: the-lilyville-surgery
Title: Terrible practice putting barriers to access health services
Rating: 1 out of 5
Visited: July 2022
The surgery instituted yet another initiative to increase barriers to access to healthcare.  To secure an appointment you need to use new Patchs system.  I just spent 2 hours back and forth with messages (each time having to put in an email and a password), having to text photos, etc.   I am yet to get an appointment!  
This surgery gets the award for putting up barriers to people accessing healthcare!  I cannot imagine how an elderly person could secure an appointment or if you urgently needed to see a doctor for yourself or your child.  
To avoid!
GP surgery review: the-lilyville-surgery
Title: Very helpful doctors and staff team
Rating: 5 out of 5
Visited: July 2022
The surgery always proves to be the best at looking after the patients. I have registered as a carer for my mother on Patchs. my mother regularly needs medication to help with the pain that she suffers. Every time I complete a Patchs form as a carer - surgery picks up on it and my mom receives the medication really fast. 

I think Patchs is a million times better than econsult. Almost have 5 questions in total to fill up. I think it's easy enough for anyone to use with internet access.
GP surgery review: the-lilyville-surgery
Title: E consult Feedback
Rating: 5 out of 5
Visited: May 2022
Initially , I was a little apprehensive  and wary about using this new service.  Having used this facility several times , I now find it easy to use and a very efficient system of ordering repeat prescriptions , making an appointment and general admin enquiries. I would advise anyone using this system for the first time to be patient as the more you use it the more you will find it easy to use.
GP surgery review: the-lilyville-surgery
Title: Excellent after care
Rating: 5 out of 5
Visited: May 2022
My partner was recently discharged from a West London Hospital after spending 3 weeks there, 2 of which were spent in ICU.
Once home, the after care from the doctors at Lilyville surgery was absolutely amazing. Due to the seriousness of the problem , the doctor was quick to contact my partner to check on his welfare and discuss any issues he had. Thanks to the excellent care of both the hospital team and his GP, he is making a good recovery . Thank you Lileyville for your kindness and excellent care.
GP surgery review: the-lilyville-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: May 2022
My GP surgery is very considerate. I can't praise this surgery enough
The phone lines are swiftly answered and fast appointment received via text or email. 
I always receive 5star service every time I need it.
GP surgery review: welcome-practice
Title: The bast one
Rating: 5 out of 5
Visited: February 2022
One of the best surgery I always feel welcome. People are very helpful in there including Doctors. I always get to booked appointment in the booking.
GP surgery review: belgravia-surgery
Title: Great help from GP
Rating: 5 out of 5
Visited: September 2022
The GP was very helpful, she identified the problem and gave me recommendations, in terms of medication, treatment and booked me for physiotherapy. All very efficiently on the phone and online to share photos.
GP surgery review: belgravia-surgery
Title: terrible customer service
Rating: 1 out of 5
Visited: July 2022
I rang to ask a few details about registering as I was advised to do by a doctor that referred me- firstly I rang 3 times and was hung up on twice by the receptionist and the last time when she actually spoke to me she was dismissive and didn't even let me finish asking my question, I had about two words out before saying, we can't help you and hung up not even saying bye or letting me try finishing my sentence.
GP surgery review: belgravia-surgery
Title: Getting through by phone virtually impossible.
Rating: 2 out of 5
Visited: June 2022
I had tried for many days to get through by telephone, but it proved virtually impossible. On many occasions I held on for up to 20 mins before giving up. When finally getting through the reception team were obstructive and dismissive.  The doctors in this practice are amazing, but trying to see one now takes more time than a person working full time can afford to give. There are plenty of people there to answer phones, but it does not seem to be a priority at all.
GP surgery review: belgravia-surgery
Title: Brilliant surgery
Rating: 5 out of 5
Visited: June 2022
Me and my partner were ill and needed to see a doctor. The receptionist was very understanding and booked in with a phone call with a doctor who then called not long after. We were also kept informed by text message. After we had spoke to the doctor the prescription was sent to the pharmacy promptly. Very good service from all involved.
GP surgery review: belgravia-surgery
Title: Good practice
Rating: 5 out of 5
Visited: May 2022
I have been registered at this practice for almost 30 years and I have always received a good medical care. They have always been polite and very efficient in answering my emails. I would be very happy to recommend this practice to my friends.
GP surgery review: belgravia-surgery
Title: Great practice and GP
Rating: 5 out of 5
Visited: May 2022
Professional GP with excellent clinical knowledge, lovely manners and always there for our family! We are very happy with the help and experience
GP surgery review: belgravia-surgery
Title: Impossible to see GP face to face.
Rating: 1 out of 5
Visited: March 2022
I have been a patient at this surgery for 7 years. Since the onset of the coronavirus pandemic, I have been unable to see a GP face to face. Recently tried to fill a prescription which pharmacy could not fill. They told me to ask GP for alternate drug. The surgery would not assist and told me I had to take existing prescription and visit or call pharmacies in London until I found one which could fill the prescription. Receptionist wished me good luck but offered no further help. It is unacceptable the surgery will not assist patients to get the medical care and support they require. Their attitude to their patients is cavalier and dismissive. It is like we are bothering them when we request an appointment or medical assistance. They do not appear care about their patients.
GP surgery review: belgravia-surgery
Title: Extremely poor level of services
Rating: 1 out of 5
Visited: March 2022
I am a "new patient" in that surgery, however, the personnel in the reception did not bother ever to let me know, as I was forced to come in person to the surgery to find it. Moreover, while attending the reception of the surgery in the morning on Monday, 14/03/2022, I handed over to the receptionist a list of the medications prescriptions of which I needed to be urgently repeated. I was assured that all the requested prescriptions of the medications I am needed to be made available to my chosen pharmacy, Greens Pharmacy, within 2-3 days period of time. Being assured with these promises, I walked to the pharmacy, on Thursday, 17/02/22, however, I was told there was no any prescriptions transferred to me from the surgery. It forced me to come, once again, to the surgery this morning, 18/03/2022, where I was forced to re-request, once again, the medications I really urgently need to be re-prescribed to me. While handing over the list of the needed medications, I was assured, once again, by the receptionist in the surgery that I should to come to collect all the requested prescriptions to the local chemistry by the end of today, as all the prescriptions, allegedly already printed-out, just required to be signed by the doctor which, I was told, was supposed to happen during today. However, there was again no any medications to me in the chemistry but, instead of the medications I urgently need, I received an incoming text message from the surgery, which arrived at 16:59 today, 18/03/2022, stating that phone "appointment" has been made for me to talk with the doctor in a week time, next Friday, 25/03/2022. I am at complete loss of any common sense and any understanding, as despite of the multiple promises given to me during a week time period, starting back from Monday, 14/03/, nothing has actually been done by the members of personal in the surgery in order me be able to get the medications I urgently require, which already ran out thus leaving me without any medications and, particularly that ones I need for my Glaucoma and my Migraine pains, as I suffer from Migraine pains literally every single day. I have to stress that the "treatment" I received at the hands of the reception personnel is appalling, clearly unacceptable and must not be tolerated under any circumstances.
GP surgery review: belgravia-surgery
Title: Horrendous experience
Rating: 1 out of 5
Visited: March 2022
Getting through to someone at Belgravia Surgery is painful in itself, when you finally are able to speak to someone in the reception team they are so rude and impatient, and seriously lacking any empathy. It seems like I am being a real inconvenience to them when asking a simple question, they should not be customer facing or in the hospitality & care industry at all. Why you can't see a doctor face-to-face is also astonishing.
GP surgery review: belgravia-surgery
Title: Massive decline
Rating: 1 out of 5
Visited: February 2022
Over the past 6 months have had a nightmare with Belgravia surgery. A face-to-face appointment is practically impossible to get (despite the fact many GP surgeries are now happily returning to in-person work), and phone lines are a nightmare- hours to get through, only to be told a doctor will call you at an unspecified time which, if you happen to miss due to getting on with your day, then leads to another mind-numbing wait on hold to the reception to once again be told the doctor will call at another unspecified time. A real shame as this was truly a great surgery in the past. Reception staff are generally helpful and some doctors and nurses are clearly compassionate and trying their best, but I have lost all faith in my NHS GPs and don't feel anyone is prepared to take us patients seriously.
GP surgery review: victoria-medical-centre
Title: The best practice
Rating: 5 out of 5
Visited: May 2023
I have been a patient for 16 years, always receiving excellent service. I have always found the care provided by the team to be of the highest quality and I have developed a strong sense of trust in their doctors and staff.
The practice offers a comprehensive range of services that meet my healthcare needs, and the doctors and nurses have always been kind, professional and attentive to my concerns and questions, as well as making it easy for me to access and manage my healthcare.
I feel that the way the practice is managed has always shown how much they care and respect their patients. I have always felt heard and respected. This is invaluable. 
Their Administration team recently provided assistance in a professional and honest manner. The help was crucial, they flagged an issue and were open to discuss it and help me, which the did. One more instance where their exceptional care comes through.
GP surgery review: victoria-medical-centre
Title: Usually Good but...
Rating: 3 out of 5
Visited: May 2023
I have been with this practice for years, and I  really like it.But I had a terrible experience today while having my blood taken. The nurse in charge of that, was always cold but she was also alway professional. 
Today she almost inserted the needle in my arm, without cleaning the area where she was going to poke. I politely asked her to do it, blaming my own paranoia. She sighed and was irritated but did use hand sanitizer on my skin before inserting the needle.
The insertion today was particularly painful and when she asked if I was ok, I answered no. Almost 2hours later, I can barely move my arm, and the blood spot on the cotton ball she taped on my skin after the test, is Huge.
I have never experienced anything like that before.
GP surgery review: victoria-medical-centre
Title: Long standing service
Rating: 5 out of 5
Visited: May 2023
Been with yhe surgery quite some time now and it's service gets better and better and very up to date.staff is always pleasant and friendly.
GP surgery review: victoria-medical-centre
Title: Great Service
Rating: 4 out of 5
Visited: May 2023
Receptionist on duty was outstanding in helping me sort out my X-ray form which needed amending; she was very professional, patient and friendly when helping me.
GP surgery review: victoria-medical-centre
Title: Lovely staff
Rating: 5 out of 5
Visited: April 2023
Really nice and welcoming staff at the surgery and was really helpful towards me and helping me get my prescription.thank you
GP surgery review: victoria-medical-centre
Title: Efficient blood sampling
Rating: 4 out of 5
Visited: April 2023
I have had blood tests done at the surgery several times. I have been very impressed by the professionalism of the practitioner. She pays intense attention to the personal details, the requested tests and the labelling of the phials. She does not allow any interruption to distract her. I feel in safe hands and I have full confidence in her work and precision.
GP surgery review: victoria-medical-centre
Title: Quick telephone
Rating: 5 out of 5
Visited: April 2023
Wanted to put a good review regarding the quick telephone service provided by the medical centre, was a very polite receptionist aswell that picked up.
GP surgery review: victoria-medical-centre
Title: Impossible to get results or any information on tests
Rating: 1 out of 5
Visited: March 2023
I am currently 6 months into a referral for long Covid. The first 3 months were wasted because of an administrative error which led to me being un-referred, something I only discovered when I followed up myself. I am currently waiting for results of tests, that the receptionists tell me are “abnormal”, but I cannot get any information from the GP until 5 weeks after the test.

The booking process for appointments is horrific. The waiting time to make tiny progress on referrals is awful. The lack of follow up care is shocking. It seems as if the onus is entirely on the patient to make appointments on the off chance they are needed, rather than the GPS taking overall responsibility for the health of the patient and the completion of an investigation (which should include informing the patient of the outcome).
GP surgery review: victoria-medical-centre
Title: Referral
Rating: 5 out of 5
Visited: March 2023
Thank you for the receptionist that chased up my referral upon my request and for letting me know the outcome,I have my appointment for my scan,really appreciate the help,I also think for other patients it's the way you ask ,be nice and everyone  will help.great surgery.
GP surgery review: victoria-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: February 2023
I visited the practice today to ask about whether a letter from a recent visit to the hospital had been received. The receptionist checked and confirmed that no letter had been received. I expected her to suggest that I contact the hospital. However she said that she would contact them on my behalf and ask about the results and then email me.I really appreciated this. Many thanks
GP surgery review: the-randolph-surgery
Title: Friendly staff
Rating: 5 out of 5
Visited: May 2022
Very efficient and friendly staff unlike Maida Vale Medical Centre where the lady kept on telling me i had come at a bad time and she wasnt helpful at all. I then went to Randolph Surgery to register and i had a very pleasant experience
GP surgery review: hillingdon-health-centre
Title: great improvment of the practice.
Rating: 5 out of 5
Visited: October 2022
Reception staff are so much more help full and understanding. i am 81 with a varetiey of health issues there always very polite and give good advice when needed.the Doctors are very helpful. thank you all.
GP surgery review: hillingdon-health-centre
Title: So helpful
Rating: 5 out of 5
Visited: September 2022
Today I called to ask for an appointment or call from gp . I was so happy to receive such a positive response from the receptionist and was so grateful to her for helping me to send on photos to prove my concerns.  I feel she gave me time and understanding which was very much appreciated.
GP surgery review: hillingdon-health-centre
Title: Amazing efficiency
Rating: 5 out of 5
Visited: July 2022
Staff are always happy to help.  Immediate response and follow up.  Polite and informative staff to hand.
GP surgery review: hillingdon-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: July 2022
I am sadly about to leave this practice as I have moved out of the area. I want to say how wonderful the GP’s and Receptionists have been over many years. In recent weeks I’ve had an excellent service from them after fracturing my foot. The GP called me almost immediately after asking for a phone consult. The Receptionists have been extremely helpful each time I’ve called.  Thank you Hillingdon Health Centre.