janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-cuckoo-lane-practice
Title: Can’t get appointment
Rating: 2 out of 5
Visited: August 2022
I changed recently to this practice as it’s closer to home but it’s not possible to get any GP appointment (urgent or not urgent). I end up contacting 111 service instead of my local practice for health concerns. They should not accept new patients if they don’t have space for them.
GP surgery review: cavendish-health-centre
Title: Stab in the back
Rating: 2 out of 5
Visited: June 2023
I have been with this practise for over 20 years. I am very sad to report a sudden and considerable drop in their standards. I have always known that they had a fairly quick turnaround of doctors - not being a regular patient I was used to never seeing the same face. Not a problem until recently, when I found that my medical record had been completely ransacked with all sorts of non-medical lifestyle chats I thought were in confidence. It has affected the rest of my life. Personally I would avoid them at all costs - it's not worth it. I am looking for a replacement.
GP surgery review: cavendish-health-centre
Title: What healthcare is about
Rating: 5 out of 5
Visited: May 2023
I had a dizzy spells one fine morning and my partner forced me to go see the GP. The team at Cavendish went through a load of tests with two students present. This started me on my 2023 health journey and I ended up seeing multiple doctors at the centre. It was always thorough and the GPs on all occasions did not settle for anything less than 100% and I am very proud to have a group of GPs that can personalize how they deliver primary care and not once did I feel less than trusting of their advice. I don't normally do GPs but this time I did and very glad I had this group of exemplary doctors looking after me.
GP surgery review: cavendish-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2022
The care given by my doctor and her team is exceptional. Feel incredibly fortunate to be looked after by such a caring, experienced and friendly team
GP surgery review: cavendish-health-centre
Title: Bad practice
Rating: 1 out of 5
Visited: September 2022
This practice is now advertising for new patients when it is absolutely clear that they have no hope of seeing their current patients in a reasonable time frame. It is now three weeks to get an appointment and you’re often pushed towards a telephone call. This is not a practice nor is it a surgery as the doctors never touch you. They just tap away at computers. I have to go private despite paying taxes for 50 years.
GP surgery review: cavendish-health-centre
Title: Superb doctors, however switchboard requires improvement
Rating: 5 out of 5
Visited: May 2022
I phoned in the morning for a day appointment as my child complained of severe earache. The reception insisted given that there was a phone appointment available in the late afternoon, I could only book that and not be on the urgent morning call list to speak to a doctor (usually if I call re my children I am always placed on the morning call list and they are seen by a doctor in person on the same day). This really upset me as surely you cannot diagnose a child’s ear over the phone and my child was already unwell for the whole weekend.

Now to the wonderful doctors: After reading the notes of my earlier talk with reception, the doctor immediately called me during the morning mentioning that an ear cannot be diagnosed without being seen. My child got seen at lunchtime and got prescribed the necessary medicine straight away (The medicine required a prescription, so I could not have obtained it in the pharmacy without seeing a GP). Thank you so much!
GP surgery review: crawford-street-surgery
Title: Wonderful practice!
Rating: 5 out of 5
Visited: March 2023
I have been a GP for 30yrs and have recently joined this practice. After having had a few visits, I can confidently say the level of professionalism is fantastic. 
Very efficient, kind and caring. Just today I saw a nursing assistant who was superb, as were all the reception staff. Makes me proud of the good old NHS!
GP surgery review: crawford-street-surgery
Title: Difficult to book and low quality
Rating: 1 out of 5
Visited: June 2022
Reception is not very friendly and appointments are now only made by phone with a time slot of 2 hours which makes it very difficult to plan. These time slots are also not respected which means you could wait all day for your appointment. They have very few appointments. I also haven’t felt that I was taken seriously as the last doctor I talked to dismissed most of my concerns. Very disappointed.
GP surgery review: crawford-street-surgery
Title: Welcoming, responsive, and highly professional.
Rating: 5 out of 5
Visited: May 2022
My experience of the practice is that the doctors, nurses, and reception teams consistently are welcoming, good listeners, and actively seek to address queries or issues in a considered and constructive way.
GP surgery review: crawford-street-surgery
Title: Appalling Practice
Rating: 1 out of 5
Visited: May 2022
Phoned on 16th May at 8am, I was given to understand, that if I call early, a GP would call me back that day, or the next, and yet I was told the GP would call on 31st May, this morning my appointment was cancelled, I need a referral, told to call back next Monday, this is unacceptable. This is the same surgery that refused a blood test, even though it was requested by Royal Free. This surgery clearly does not care for their sick patients.
GP surgery review: crawford-street-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
Receptionist, nurse and doctor extremely pleasant and helpful.  So glad I am with this practice instead of the practice nearer my home.
GP surgery review: crawford-street-surgery
Title: Quality, Efficiency and Responsiveness
Rating: 5 out of 5
Visited: January 2022
I applied to Crawford Street Surgery due to sudden health problems of my seven year old son, and I am sincerely grateful for the caring attitude and timely medical assistance provided. I would like to especially note the informativeness and courtesy of the reception, as well as the reverent attitude and professionalism of the doctors.
The whole process of our interaction with this GP, from quick appointment to competent and prompt medical assistance, left me with an indelibly positive impression. I am very grateful for the hard work and diligence they have shown despite the difficult times associated with Covid-19. Our family wishes all the very best to the staff and doctors of this wonderful GP!
GP surgery review: fitzrovia-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
It's no secret that the NHS is under immense pressure at the moment and yet so how this practice has improved dramatically over the last few years and found ways to navigate the challenges to ensure we can see doctors in an emergency (either there or at an alternative local practice) and are cared for with a personal touch on longer term issues. 

The more recently established telephone system for emergency care has been incredibly helpful, you no longer sit in a doctor's waiting room for over an hour with other ill people. The call back system is incredibly practical.

The reception staff are immensely kind, calm under pressure and always aim to find a solution. I am always astounded that one of the staff actually remembers my name (I'm not in often enough to warrant it!). 

The care and attention given by the doctors has been extraordinary. I am aware that this is not a forum to share names so all I can say is that two in particular have been absolute godsends in one of my toughest years to date.
 
In my experience, this practice and all of the wonderful team clearly go above and beyond and do it with humanity that some years ago (with an entirely different team) was lacking. 

I highly recommend this practice.
GP surgery review: fitzrovia-medical-centre
Title: Very poor service
Rating: 1 out of 5
Visited: June 2023
I have been a patient of Fitzrovia Medical Centre  for many years as it provided a very good service.  The last 3 years standards have dropped to rock bottom.  It is impossible to get an appointment as they are released on certain days and times and if you are lucky you might get one. I am a pensioner and on occasions have gone to A&E and when desperate I have seen private doctors. I understand from reception that doctors are sick and on holidays. This is always the reason why appointments are unavailable.  Instead they are suggesting another practice that have appointments on tap.  When I looked into this practice, they have a 1 star rating.  These are patient comments about this practice 'avoid' 'awful practice' 'very distressing experience' and many more.  I am assuming that Fitzrovia Medical centre is about to close and I am now looking to register with another practice.
GP surgery review: fitzrovia-medical-centre
Title: Empathetic and responsive telephone consultations
Rating: 5 out of 5
Visited: February 2023
I was experiencing an acute problem causing me pain and discomfort. I was prescribed appropriate medication and advised on prophylactic exercises. The GPs really listened and helped me manage the situation. Thank you.
GP surgery review: fitzrovia-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Recently came in for a check with nurse. Examined me throughly and I was made to feel very comfortable. Lovely practice.
GP surgery review: fitzrovia-medical-centre
Title: Overall excellent
Rating: 5 out of 5
Visited: May 2022
I have been registered with the Surgery for many years and have been very pleased with my treatment by staff, GPs and nurses. I have always been able to get through on the phone, usually quickly but sometimes with a longer wait, the receptionists are pleasant and helpful, and the doctors are kind and meticulous. This is a busy practice and in my experience they do a sterling job under the circumstances. Thank you.
GP surgery review: marylebone-health-centre
Title: Great practice and staff
Rating: 5 out of 5
Visited: April 2023
Whilst on holiday, the staff at the practice could not have been more helpful in ensuring I was attended to in a timely manner prior to being taken to hospital. The reception manager was very helpful in registering myself as a temporary patient and ensured I was well looked after. Special thank you to Dr who and nurse for their professional, calm and kind attention which was greatly appreciated. I am back home in Scotland now and doing well. Thank you very much.
GP surgery review: marylebone-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
I have only had excellent, prompt service when dealing with this clinic.  The staff are very accommodating and the care extended has been greatly appreciated.  I just wanted to express my appreciation.
GP surgery review: marylebone-health-centre
Title: love this practice
Rating: 5 out of 5
Visited: April 2022
had a bad problem with my wrist. phoned for help with pain. Dr called back and saw me within 10 min. blood samples taken medication prescribed, x ray organised. Medication worked quickly Cant say how much I appreciated that.  Felt cared for.
Thank you
GP surgery review: soho-square-general-practice
Title: A fantastic GP!
Rating: 5 out of 5
Visited: April 2022
As ever, the treatment you received under this practice is fantastic. The doctors, nurses and amazing reception / admin team show an above average awareness of others - they are always willing to listen, show compassion and kindness.
GP surgery review: grand-union-health-centre
Title: Great welcome
Rating: 5 out of 5
Visited: October 2023
Just signed up to this practice after moving to London. Worried that we wouldn’t get the attention we received from the country practice, but so far Grand Union has been very helpful offering already prescription review and annual health check. Not so sure about the NHS App yet though, at present none of our previous medical history is visible.
GP surgery review: grand-union-health-centre
Title: An impressive GP practice
Rating: 5 out of 5
Visited: June 2023
It can be very difficult – even nerve wracking – moving to a new GP practice. So I would certainly say that if you are moving to the Grand Union health Centre, you’ve made a very good decision. As a new patient, I am both very reassured and impressed at how welcoming, alert, and communicative the team here are. I feel a great sense of relief that I have made the right choice, and that my healthcare is in very safe hands. For anyone worrying about what is the right place to choose, I hope my experience helps to reassure you.
GP surgery review: grand-union-health-centre
Title: What a joke
Rating: 1 out of 5
Visited: May 2023
Today on systmonline there are yet again zero appointments for the next 15 days!  What is the point of this GP?
GP surgery review: grand-union-health-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: May 2023
I changed practices a few years ago and I cannot praise this practice enough every member of staff are always so willing to help, I’ve never had one negative experience with any member of staff
GP surgery review: grand-union-health-centre
Title: Nurses are so accommodating
Rating: 4 out of 5
Visited: February 2023
The nurse was so lovely and accommodating during my blood test, especially because needles and blood make me uncomfortable and light headed, she really helped
GP surgery review: grand-union-health-centre
Title: No to good practice
Rating: 1 out of 5
Visited: January 2023
Went to have a blood test ,also asked the receptionist why this year I was not call for the Flu-jab so he said he added to the appointment of today!But the nurse that see me refused to do it as she said”you don t meet the criteria” I v explain that they usually call me every year ,she left and called another nurse ,she explain that “the criteria changes every year “so I asked if I could pay for it and she told me that I can do that in any chemist ,I v explain that I didin t want to do that as they charge too much and I explain to her that I suffer from Fibromyalgia and also have some mental issues ,and I don't understand why last year I was eligible but not this year!I felt really confused and upset!
GP surgery review: grand-union-health-centre
Title: Fantastic service in difficult times
Rating: 5 out of 5
Visited: December 2022
All my experiences of Grand Union have been excellent. I’m very grateful to be in such professional and caring hands. Thank you.
GP surgery review: grand-union-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2022
Had blood test today and as always I hardly felt a thing. She put me at ease and was very professional.

On other visits or telephone sessions, the staff have been very informative and lucid. I have great confidence in their analyses as it has always been correct. Long may the practice continue.
GP surgery review: grand-union-health-centre
Title: A Gem of a Medical Practice
Rating: 5 out of 5
Visited: October 2022
The Grand Union is a wonderful practice headed by solid, efficient and caring doctors.  I can’t recommend my doctor (who is one of the partners)  highly enough.  I actually enjoy my visits!  Every staff member I have interacted with gives of themselves over and above the call of duty.   They set such a high standard of being personable, friendly, caring and respectful. Such a relief to find this gem of a practice.  Do yourself a favour and register….
GP surgery review: grand-union-health-centre
Title: Very poor
Rating: 1 out of 5
Visited: August 2022
Their website advises contacting a GP by filling out an online form and they will call you but the person that calls is not a GP at the practice.  Unbelievably deceptive behaviour from this practice.
GP surgery review: holland-park-surgery
Title: Outstanding practice
Rating: 5 out of 5
Visited: December 2023
I have experienced professional help of a very high standard at this practice. The staff take trouble over all aspects of health care.
GP surgery review: holland-park-surgery
Title: Highly Recommend
Rating: 5 out of 5
Visited: November 2023
I've been with the practice for a number of years and it has always been a very good, very positive experience. Great team of GPs and Nurses who have always been very thorough and supportive and the reception team are always helpful and efficient. Wouldn't hestitate to recommend this practice.
GP surgery review: holland-park-surgery
Title: Efficient and attentive
Rating: 5 out of 5
Visited: October 2023
Holland Park Surgery has been my practice for decades and it's getting better and better, in particular with its online services. I find it is super responsive to prescription requests or organising blood tests/results, GP appointments (phone or face-to-face) or even hospital appointments. The doctors are also very helpful and attentive.
GP surgery review: holland-park-surgery
Title: Thank you Holland Park Surgery
Rating: 5 out of 5
Visited: September 2023
Thank you so much. Your practice has come up trumps yet again. I received a call last night[evidently not allowed to name the lovely Doctor], who arranged for me to attend Chelsea and Westminster Hospital this morning. Tested, received treatment, already feeling better. More treatment to come. How caring and unexpected!!!!! Thank you so much.
GP surgery review: holland-park-surgery
Title: The Best Surgery Ever
Rating: 5 out of 5
Visited: May 2023
Wonderful kind caring GP who made a home visit for my brother who had just registered with the Practice.
I have been with them for about 13 years and have nothing but praise for them. They are one of the few Surgeries I know that will actually come and do a home visit if deemed necessary. They are quick to refer you to a Consultant when needed. I have complex health issues and have always been treated with respect and kindness for which I am extremely grateful.
GP surgery review: holland-park-surgery
Title: Such a comfort in advancing years
Rating: 5 out of 5
Visited: February 2023
I have been with Holland Park Surgery since 2011. I have consistently received excellent treatment, help, and reassurance which is such an important part of health.
I have experienced this with the Practice Secretary, the Pharmacist at the Practice, the District Nurses, the Receptionists, and the Doctors. The ethos of the Surgery and its staff is "find a solution."
 I can not recommend Holland Park Surgery highly enough.
GP surgery review: holland-park-surgery
Title: A good experience
Rating: 5 out of 5
Visited: February 2023
Today I recived a very good service in this practice. The doctor who visited me, was very professional and talked me through every step of my visit. Owerall this was a plesent experience and it made me feel better about myself.
GP surgery review: holland-park-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: August 2022
In a world where people are too quick to complain, it is gratifying to read so much good about Holland Park Surgery to which my wife and I have been going for some 25 years.  We totally echo this. There is a speed of appointments even for non-urgent cases.  My sister, who lives near Shaftesbury has to wait 6 weeks for one.  We are always treated with care, compassion and, where applicable, humour.  Occasionally, there are mishaps with external appointments but these are normally the fault of the other organisations (hospitals/clinics etc).  In this difficult and trying world, we are lucky to be so well looked after.
GP surgery review: holland-park-surgery
Title: Surpassing the highest expectations
Rating: 5 out of 5
Visited: July 2022
This practice is major contributor to my health and wellbeing, as it has been for many years. Absolutley fantasic. Thank you!
GP surgery review: holland-park-surgery
Title: Great practice provide continuity of care
Rating: 5 out of 5
Visited: June 2022
A really helpful practice who are always there to help as primary care providers.

Every GP and health care assistant as well as reception staff are amazing 

Highly recommend if you want to find a practice that are compassionate and try find solutions to your health care needs.

They specialise in anything which is amazing and will always follow up to see you are ok.

This is one practice you must go to for proper medical care.Thank you Holland Park Surgery for your outstanding care.
GP surgery review: lancaster-gate-medical-centre
Title: Great service from reception & the Doctor
Rating: 5 out of 5
Visited: June 2023
I have received kind, efficient and great service from Lancaster Gate surgery. I am happy and grateful to belong to this Practice.
GP surgery review: lancaster-gate-medical-centre
Title: Horrible service
Rating: 1 out of 5
Visited: October 2022
I had a surgery a week ago and it’s impossible of me to get hold of my GP for post surgery care. Appointments are long to wait for even for such conditions more than 10 days of wait !
GP surgery review: lancaster-gate-medical-centre
Title: Amazing service. Really helpful . Very caring.
Rating: 5 out of 5
Visited: September 2022
Excellent service. Had a problem and got same day phone appointment with GP. This practice is always willing to go the extra mile for their patients. 
GPs willing to listen to the patient and not rush you out the door with a prescription for medication that you may or may not need. 

Lucky to have such a good practice in this time of criticism of GP practices
GP surgery review: portland-road-practice
Title: Contact by email? no email, links broken
Rating: 3 out of 5
Visited: December 2023
Today received text that surgery will Not accept phone prescriptions.  Ok.  But how is the surgery addressing the needs of those unable or uncomfortable using online services?  Contact links on your website broken; Patient Participation Group page is about joining - why need demographic info ? - but no way to raise issues with the PPG.
GP surgery review: portland-road-practice
Title: Appointment cancelled 4 times
Rating: 1 out of 5
Visited: October 2023
I received a text message from the surgery telling me I need to book a health screening.  I have been trying for two months now to do so without success.  I book the appointment weeks in advance and then a day or two before the surgery texts me to say they've had to cancel the appointment.  This has happened now 4 times.  I'm at the point now where I'm considering paying a private provider for a health screening.  A very sad reflection of the state of the NHS.
GP surgery review: portland-road-practice
Title: Worst practice
Rating: 1 out of 5
Visited: July 2023
I wouldn't recommend this surgery to anyone, it's the worst doctors surgery I've ever been with , wait all day for a callback from a doctor that doesn't call back  staff are rude and it's not very clean either
GP surgery review: portland-road-practice
Title: Rude unprofessional receptionist
Rating: 1 out of 5
Visited: March 2023
The receptionist this morning shouted at me and hung up after I asked her to send my blood test results to me by email so that I could pass them onto my consultant (as had been done a week before with a previous set of results).  She told me she was the line manager, I had to come in in person and her say was final.  I then said that I had another question (I needed to ask to see a GP to discuss one of the results which indicated that I had stage 2 kidney disease) but before I could even ask she hung up (wrongly assuming I was going to challenge her on the email issue).  This was extremely upsetting and unprofessional.  I had to call again, by which stage I was caller number 10 in the line.  I am a working mum struggling to keep all the balls in the air.  Her rudenesss and lack of compassion was quite astounding.  Given you need to speak to reception anytime you need ta GP I would not recommend this practice and am myself considering moving myself and my family to another local GP practice.