janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: kings-norton-surgery
Title: Poor Service
Rating: 2 out of 5
Visited: June 2023
Called the 8th June to book an appointment to have my implant changed as it expires 23/06. I was told I needed to speak to a doctor first and I would get a call on the 27th June, 27th comes and goes no call. I call reception today (28th) to be told no appoiment had been booked and I would now have to wait untill 11th July. Funny thing is the receptionist I spoke to today was the same receptionist who “booked” my phone call appointment for the 27th. Won’t be holding my breath for the call back.
GP surgery review: kings-norton-surgery
Title: 40 Year Old MOT
Rating: 2 out of 5
Visited: December 2022
I'm not too sure what I should have expected from the Health MOT that I attended. Was I supposed to be given a score in the appointment or is there a follow up appointment when my blood tests come back? 
I'm comparing what happened in the appointment to what's available on the website and there seems to be a mismatch. The website seems more holistic and gives good advice, whereas my experience in practice was to answer a few standard questions, have a few tests and get out. There was no explanation of why the health MOT was happening, what I should expect or any discussion about lifestyle changes. 
It was a somewhat underwhelming experience, especially when the NHS website says to set aside 20-30 minutes. I was in and out within about 5, which was remarkably quick given that the nurse said she had had so many cancelations that day
GP surgery review: kings-norton-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
Amazing and swift service received today for my son. Took a few attempts to get through at 8am, but then appointment was booked for the morning, had a call with GP in 30mins, prescription issued. Pharmacy were unable to get medication due to national shortage, I called surgery back, alternative issued very quickly and I now have his antibiotics.
Amazing and helpful reception staff as well as very understanding GP.
I cannot fault this practice. They have helped me every time I call.
GP surgery review: kings-norton-surgery
Title: Great service.
Rating: 5 out of 5
Visited: November 2022
I wasn’t sure whether to try and get a GP appt so went onto my NHS app yesterday afternoon.  Entered my symptoms etc and it sends to the doctor with a 48 hour response time. By 7 pm last night I had a text from the surgery giving me a 10.30 face to face appt.  Been in, prescription for antibiotics and an inhaler sent electronically to my pharmacy, ready by the time I got there. I know using apps etc doesn’t suit everyone but it worked well for me - highly recommend it.
GP surgery review: kings-norton-surgery
Title: Good Practice
Rating: 5 out of 5
Visited: October 2022
I recently contacted the practice to discuss my very elderly mother's health issues. I was given a telephone review appointment for the same day. The GP I spoke with listened to me, was caring and helpful and able to reassure me of any ongoing care my mother may need.
Also the very next day he went to her house to see her for himself.
In this current time when we seem to hear only negative comments about our health service I can only say this practice is giving the very best of care in difficult times.
GP surgery review: kings-norton-surgery
Title: Doctors and receptionists genuinely care
Rating: 5 out of 5
Visited: October 2022
I cannot recommend them highly enough and was surprised to see some poor reviews.  Yes, we often have to wait in lengthy queue to speak to the receptionist to make an appointment but once I get through they go out of their way to try to find a suitable alternative if all of the GP slots for the day are already taken.  For example arranging for me to speak to the pharmacist, arranging a prescription that is not on repeat, or allowing me to book for a doctor I chose if I can wait for the appointment, or advising me to get taken to accident and emergency. I am always so impressed how kind and considerate the receptionists are in what must be a high stress circumstance with so many patients being turned down for appointments that day.  

I have a consistent GP who is amazing and I always try to see him when I can.  However, simply because he's not available and I can't wait, I have now seen at least 5 other GPS and each and every one has treated me with so much care and consideration, that I am constantly surprised that so many nice doctors are at one surgery.  They have also managed to handle all of my variety of medical issues very competently and have always given me so much time and attention and truly appeared to care.  I have absolute faith that they are outstanding doctors.  If I had more energy I would read the CQC report to see why they are only rated as 'good' when they should be 'outstanding'.
GP surgery review: ley-hill-surgery
Title: Most useless GP Surgery
Rating: 1 out of 5
Visited: February 2022
Can never an appointment. Phone keeps engaging at appointment times 0800hrs to 0815hrs and 1200hrs to 1215hrs and no one seems to care. If you’re lucky to get through, there is no appointment. My wife have been ill and they don’t seem to care.
GP surgery review: northwood-medical-centre
Title: Great Teamwork
Rating: 5 out of 5
Visited: September 2023
I recently visited the surgery for a review of a medical condition. The person doing my review picked up on something I had said and contacted another health professional they suggested a test when the test was completed they spoke to two other health professionals who advised me . My treatment was changed . I am being investigated thoroughly for underlying medical conditions and kept up to date with that is happening. As well as being monitored to ensure my condition is stable. 
Very thorough I think I spoke with a representative of every profession there expect the midwife. Everyone took time in their very busy day to get me referred and reviewed. 11/ 10  Reception staff also very friendly
GP surgery review: northwood-medical-centre
Title: Sympathetic staff
Rating: 4 out of 5
Visited: July 2023
Genuine listening and helpful service - every effort made to give you an on-the-day appointment or phone consultation ASAP. Reception staff are discreet and polite. Doctors don’t rush you out.
GP surgery review: northwood-medical-centre
Title: Caring and Efficient
Rating: 4 out of 5
Visited: June 2023
I phoned Alvechurch Medical Centre and spoke to a receptionist. I explained that my child needed a letter from her doctor quite urgently and asked if this was possible. The receptionist was helpful and efficient and assured me that he would contact me once he had messaged the doctor. Within 2 hours I received a text to say that the letter was ready for collection and I then received a follow up call from the receptionist.
 
Thank you to all of the staff (receptionist, doctor and the medical secretary) for this fantastic service. You really went above and beyond and made a stressful time a little easier.
 
We are always too quick to criticise and often to slow to offer our thanks. I hope this goes a little way to redress the balance.
GP surgery review: northwood-medical-centre
Title: What a welcome…
Rating: 5 out of 5
Visited: June 2023
I have had to make a number of appointments recently and have to commend the very cheery can do attitude of the receptionist at my GP surgery. Im sorry I don’t know your name but thank you for your very kind and positive approach to getting the appointments needed! Thank you!
GP surgery review: northwood-medical-centre
Title: Pleasant and reliable
Rating: 4 out of 5
Visited: June 2023
I have always found my encounters with this practice favourable, have come away grateful and satisfied
GP surgery review: northwood-medical-centre
Title: Always helpful
Rating: 5 out of 5
Visited: June 2023
I am always able to speak to a receptionist (after the 8.00 rush hour). Am
Usually able to get an appointment and they are really flexible with their modes of appointments
GP surgery review: northwood-medical-centre
Title: Good Practice
Rating: 4 out of 5
Visited: June 2023
Despite no appointments being available when I tried on the Monday from 8am when the lines open. I called again on the Tuesday morning and received a call back from the Dr before midday. 
Can’t fault the Drs. Just appointment system needs looking at.
GP surgery review: northwood-medical-centre
Title: Practice Nurse
Rating: 5 out of 5
Visited: June 2023
The PN I met today had such a lovely manner and made me very at ease. My appointment was managed competently and efficiently with good explanations. You might say that this is to be expected but working anywhere in the nhs is not easy at the moment so having the energy to do a good job greatly should be noted. Thank you.
GP surgery review: northwood-medical-centre
Title: Exceptional patient care
Rating: 5 out of 5
Visited: June 2023
Having had a recent cancer diagnosis I found the team at Alvechurch absolutely amazing. To a person, they were professional, caring and empathetic. Brilliant - and that really helps at such a difficult time. Thank you.
GP surgery review: northwood-medical-centre
Title: Very poor service
Rating: 1 out of 5
Visited: June 2023
The appointment system is a shambles despite getting the texts saying appointments available from 8am - 8 pm. This isn't the reality at all - phone at 8 am wait on the line until 8.40 to be told no appointments and nothing bookable in advance. Even if it's something that one of their staff has screwed up, they make no effort to rectify or give any priority. 
The doctors are great when you get to see them but the practice administration has really deteriorated and a complete lack of accountability. Unless you're prepared to stand your ground every time in terms of access to services, save yourself the stress and hassle and go elsewhere.
GP surgery review: shenley-green-surgery
Title: Prescription
Rating: 1 out of 5
Visited: May 2023
Have orders medication on line many times it getting worse can’t order till date it says on line. Sometimes your medication runs out sooner if you have been ill I have had to wait 3 weeks to order and now it says undetermined what a joke I could be dead if I had a asthma attack
GP surgery review: shenley-green-surgery
Title: Great Treatment
Rating: 4 out of 5
Visited: May 2023
Visited the Dr today, really pleased with the service. Put me at ease for my procedure, friendly and I’m now pain free - winner! 

On a side note (as i didn’t know this review service was available until today) I have also experienced my GP regularly calling me unannounced just to check on my mental health, this is something I haven’t asked for but really welcome.  

Although I’ve experienced issues with my medication online it has always been rectified.
 
Therefore, on balance I’m satisfied with the service the surgery provides.
GP surgery review: shenley-green-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: May 2023
I phoned the surgery on a Thursday morning to book an appointment with my GP for a review on some medication I am taking,and Friday evening still waiting for a telephone call,it is the worst surgery ever and the receptionist are very helpful thinking about leaving and going to another GP I can’t understand why it is only telephone appointments,when other GPS are doing face too face appointments
GP surgery review: shenley-green-surgery
Title: Weak point of the NHS
Rating: 1 out of 5
Visited: May 2023
Just don’t answer the phone, virtually impossible to get an appointment. Needs to modernise and digitise, why wait on the phone in position #1 for 45mins plus when an app could fix it, plus receptionist want to know everything when they are not medically trained - just gate keepers. No idea who my doctor is. Been a resident on the estate for 40yrs, such a shame their service is abysmal.
GP surgery review: shenley-green-surgery
Title: Abysmal....again
Rating: 1 out of 5
Visited: September 2022
Not sure where to start really.
1.Rang 7 times over 24hrs and phone not answered once.
2.Last four times ordered meds and same item missing each time despite being assured it would not happen again.
3.Not contacted with blood results that I was informed were urgent so not having results was worrying.
4. Wife accused of not receiving meds because there was an issue with the prescribing phone number, she had never used this number as orders meds online.
5. Informed I would be told when urgent anti-biotics were ready as had water infection. When I called I was told they were sent to chemist the week before. I was not informed. The list is endless but In guess you get the picture now.
GP surgery review: west-heath-surgery
Title: no empathy !
Rating: 2 out of 5
Visited: August 2023
suffering a very very foggy memory due to menopause and recieved a email telling me I will be removed if I miss 1 more app!!!! 
been my doctors surgery for 20 years ..was coming here where it was just a house !! show some compassion I can't remember my name half the time !!!!
GP surgery review: west-heath-surgery
Title: Docs, nurses, staff fine. It's getting my tablets online!
Rating: 4 out of 5
Visited: May 2023
Online Prescription App always a problem! Someone's judgement in the chain of reordering when running out of tablets.
Docs want 48 hours, Chemist wants 3 working days. Well there's a week never mind public holidays! 
Many tablets to take. Be helpful if lined up to collect monthly!
GP surgery review: west-heath-surgery
Title: Big delays
Rating: 1 out of 5
Visited: February 2023
This isn't my usual GP but I was sent here for a midwife appointment. I was seen to over 1 1/2 hours late from the time I was supposed to be seen. The woman who was manning the bookings explained there were only two midwifes (+ a student shadow) working that day and went off to try to get another midwife to come out but after 15 mins came back and said she couldn't get anyone else to help. I think that if you are understaffed and have a room full of people waiting with over an hour delay then someone needed to have come out and helped out for at least an hour or something. It isn't fair on the women (+ in some cases their partners too) that were waiting all morning to be seen. Some women had to cancel their appointments before being seen as they couldn't wait any longer. 

The care I received during my appointment was good, but I don't want to come back here in the future and I hope I don't get booked here again.
GP surgery review: west-heath-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: February 2023
New patient ,excellent experience with a dr she dealt with my problem kindly and efficiently did everything she promised, also seen a  lovely nurse who was so kind and patient with me .
Brilliant service.
GP surgery review: west-heath-surgery
Title: Doctors who Care
Rating: 5 out of 5
Visited: January 2023
The doctor phoned me to give me the results of my blood test,she explained to me the results in language that was clear and easy for me to understand.She also gave me options with regards to which medication would best suit me.The call left me feeling very informed and relaxed.All the staff at the centre are very helpful and friendly l can not recomend this practise highly enough.
GP surgery review: west-heath-surgery
Title: Can't ever get an appointment
Rating: 1 out of 5
Visited: December 2022
I have flu it's gone to my chest
I have tried to get an appointment since Friday I'm really not very well Nd I don't know what to do
I'm elderly and can't play fastest finger first its a stupid system
GP surgery review: west-heath-surgery
Title: Knowledgeable doctor
Rating: 5 out of 5
Visited: September 2022
I have not been to the doctors since before the pandemic but I needed an appointment recently. I was booked in straight away and I got to see a very knowledgeable and understanding doctor. 
I would highly recommend West Heath Surgery
GP surgery review: west-heath-surgery
Title: Excellent medical centre
Rating: 5 out of 5
Visited: August 2022
After being diagnosed with Type 2 diabetes the doctor I have been seeing for 2 years has sorted my treatment and tablets out and has arranged for tests to be carried out by the nurses to stabilise my diabetes. The doctor has always the time to explain everything to me whether face to face or by telephone consultation. The reception staff have always been very professional, friendly and helpful.
I would definitely recommend this medical centre.
GP surgery review: woodland-road-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: August 2023
This is an amazing practice. The Doctors, nurses and reception staff all work so hard to support and investigate any medical issues. They are all very welcoming and kind. Having recently had issues requiring ongoing support and blood tests following discharge from hospital, I cannot fault the care that I have received. The fact that they have also returned to offering open surgery is amazing when you hear other people complaining that they cannot see a Dr. The fact that you can walk in and just wait to see a Dr is truly outstanding which is the result that they deserve when they are next reviewed by the CQC. I have been with this practice for over 40 years and have never doubted the dedication of each and every Dr, nurse or receptionist that I have come into contact with.
GP surgery review: woodland-road-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: July 2023
Open surgery is a welcome change to other go surgeries 
I know I can get an appointment any day of the week without having to try calling
Staff are helpful 
Keep up the good work
GP surgery review: woodland-road-surgery
Title: Worse Doctors Ever
Rating: 1 out of 5
Visited: July 2023
This has got to be the worse Doctors practice ever for patients who have diabetes.  The standard of care is seriously lacking nothing is followed up, communication is poor and when you complain you're fobbed off

Would recommend avoiding this practice
GP surgery review: woodland-road-surgery
Title: exallent practice
Rating: 5 out of 5
Visited: November 2022
Nurses and Doctores are very nice, polite and treat you wth great respect. Every time i call I do not wait very long. They  deserve big thank you so Thank you very much.
GP surgery review: woodland-road-surgery
Title: Never have any availability
Rating: 2 out of 5
Visited: March 2022
Impossible to get a doctors appointment at this practice. They never seem to have any doctors due to short staffing and all appointments are released in the morning 
 on a daily basis which book up in the first hour! 
I have a disability but work full-time, I have tried for weeks to get an apt and am only ever offered a number for an ‘urgent care’ clinic. Cannot get an appointment at my registered practice at all! No facility to advance book an appointment, prescriptions have to be ordered by email or phone, and then if there is an issue with a request you wont know until the drugs are missing on the issued prescription. You then cannot get a doctors appointment even to discuss this issue and obtain the required meds, which then impacts on patient care.
An antiquated practice that doesn’t use the Birmingham Solihull app or Patient Access! 
Not patient centred at all, very poor service for anyone who cannot phone before 9am on their 1 day off to get an appointment there.
GP surgery review: sutton-coldfield-group-practice
Title: Excellent Care
Rating: 5 out of 5
Visited: October 2023
Always found all the team members at scgp very professional, but also so kind and caring. The Doctors who have helped me have been amazingly thorough, supportive and extremely diligent in following up my treatment. Feel beyond grateful for the excellent care from what I feel are some very kind people. A heartfelt thank you to all at scgp.
GP surgery review: sutton-coldfield-group-practice
Title: Excellent practice.
Rating: 5 out of 5
Visited: July 2023
Tudor Practice is a great practice and they are always striving to do the best for their patients. The doctors that I have dealt with are always kind and understanding. I cannot speak highly enough of this practice. 5 stars.
GP surgery review: sutton-coldfield-group-practice
Title: Call waiting times
Rating: 2 out of 5
Visited: July 2023
Since the practice merged with all the other practices locally (or however many they have done). It is a nightmare trying to speak to anyone.  To get a doctor just to talk to me has taken two and a half hours of calls over two days, (including to book an ecg).  The doctors response when I asked how do I book an ECG as I don’t want to wait hours on the phone to go through to the wrong person.  Was to laugh and say they had never used it and didn’t know.  
Not massively helpful or understanding, I appreciate as a country we are all having issues but some simple humility wouldn’t go a miss.
GP surgery review: sutton-coldfield-group-practice
Title: May As Well Not Be There
Rating: 1 out of 5
Visited: May 2023
Nothing via phones, at all. Made personal call only to be told that the only way I will get an appt is to join a long queue at 8amm and then its not guaranteed. I needed to speak to a nurse ref blood pressure but there is no chance. I asked for a phone appt, she said you need to see a doctor first. hahahaha!! I said How? I cant get through. Forget it.
GP surgery review: sutton-coldfield-group-practice
Title: Excellent doctor
Rating: 5 out of 5
Visited: March 2023
I have felt very supported with my health concerns , my doctor was kind , caring and listened to me at every consultation . She followed up frequently on my symptoms and I feel she went above and beyond to find out what was wrong with me . 
This practice is the best in the area .
GP surgery review: sutton-coldfield-group-practice
Title: Fantastic Practice
Rating: 5 out of 5
Visited: January 2023
My husband and I have only been registered for just over 18 months and have found the practice to be fantastic.  
I’ve a few medical issues and every member of staff including receptionists, doctors, nurses and nurse practitioners have been helpful and extremely supportive and accessible. 
Thank you for restoring our faith in local GP Practice.
GP surgery review: sutton-coldfield-group-practice
Title: Desperate to hear or see a doctor
Rating: 1 out of 5
Visited: January 2023
Firstly it is impossible to make an appointment. Wait for 90 minutes on the phone to find out there are none available unless you wait 4 weeks or more. If you visit in person you are told you can't get an appointment, and to visit next day before surgery opens on  the off chance you might have a phone call and speak to someone. I have been attempting to resolve my medical issues in this way since last November. The results of a second X-ray are presently with the practice. I visited the surgery this morning and I have been told the earliest I can see a doctor was the 14th February. As someone who is elderly and is obliged to walk half a mile to the surgery and half a mile back I really do think that I am not being treated properly.
GP surgery review: sutton-coldfield-group-practice
Title: Disgusting
Rating: 1 out of 5
Visited: January 2023
Waiting on the phone for over an hour to speak to someone . Is there only one person on the phones or are they being ignored?  The management needs to step up and be accou table for such bad treatment of patients. I notice previous similar reviews si this is not a new roblm , just one the dont seem interested in addressing.
GP surgery review: sutton-coldfield-group-practice
Title: Great Practice
Rating: 5 out of 5
Visited: September 2022
Tudor Practice always ensures their patients are well looked after. Yes, there can be quite a long wait on the phone to speak to a receptionist but this is the case everywhere. A receptionist will ensure that one way or another you are able to speak to someone about your health concern. Doctors are very welcoming and accommodating and ensure follow up care is organised when necessary.