janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: newham-medical-centre
Title: Absolutely fantastic practice
Rating: 5 out of 5
Visited: August 2023
I am absolutely blown away from all the medical experts and all of the team without exception. I would also like to thank you all... my special thanks to the admin team and a certain gentle lady who has been so caring and gone out of her way to help me, during what would've been a complete crisis..and I am so glad to have such a wonderful GP practice especially, in my hour of need .. ..I just wanted to Thank you all again for being so compassionate. To All the team, please have a Wonderful weekend...Allah Bless you all....!
GP surgery review: newham-medical-centre
Title: Fantastic community surgery
Rating: 5 out of 5
Visited: July 2023
Brilliant professional staff, starting from receptionists all the way to the amazing doctors. Passionate, knowledgeable and caring. I had two face to face appointments for my child, both on the day I rang, tests were undertaken and relevant medicine applied and everything within two weeks time. I can’t recommend this practice enough. It’s a hidden gem as I changed GP practice twice and none of them was able to help my child as they simply avoided patients. This is not the case for Newham Medical Centre. They are simply outstanding. Thank you to the fantastic doctors and the staff ! I’m so glad I found you.
GP surgery review: newham-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
highly Professional service  and discreet service you would expect. i was very appreciative the gp gave me and my family at this practice .a  big thank you. i find this practice very efficient .the staff and doctors are polite and helpful and more then 35 years served by this practice . 5 stars
GP surgery review: newham-medical-centre
Title: Horrible practice
Rating: 1 out of 5
Visited: June 2023
They only take urgent appointments at 8am to 9am and 2pm to 3pm. They tell you to book appointments online via Patoent Access but for a year now i have never seen an available appointment.  Its impossible to see a doctor or get any help from the receptionists.  When I walk into the office there are never patients in the waiting room. Why does this practice not do online triage forms like other practices.  There is no continuity of care and no follow up. This practice makes you feel very neglected.  I am definetly moving my family out of this practice.
GP surgery review: newham-medical-centre
Title: Excellent Patient Centred Care
Rating: 5 out of 5
Visited: September 2022
Doctors are approachable, connect with patients and their concerns.

The health Center team work effectively to communicate and help patients.

The treatment received is patient focused
GP surgery review: newham-medical-centre
Title: Excellent and efficient service
Rating: 5 out of 5
Visited: September 2022
Several experiences myself, my elderly parents and children have been 100% positive. The doctors listen attentively and endeavour to call back several times if the patient misses the call back, contrary to in hours GP call back( often only allow a couple of rings before cutting the call and never ring back). Prescriptions are sent immediately to any pharmacy the patient chooses. Please expand this service and keep it going. Very friendly staff. At this critical time when the NHS is worse then health care in many third world countries, this is a vital service.
GP surgery review: newham-medical-centre
Title: 5 stars Practice
Rating: 5 out of 5
Visited: June 2022
Highly professional, always very well served by newham medical centre  .registered with this service more the 35 years . very kind and great staff all rounds
GP surgery review: newham-medical-centre
Title: Easily to book an appointment online and very caring doctors
Rating: 5 out of 5
Visited: June 2022
I got a flu symptoms and a bad cough, chest pain. I really needed immediately medicines. I booked quickly the same day telephone appointment on nhs app at 9.12 am. So, a doctor called and asked questions to find the cause. He prescribed me medication and sent to the pharmacy. Also, I  got strong suggestions to go to hospital, if chest pain increases and having signs of difficulty to breathing. Thankfully, I began to take medication and feeling much better.  Thank you for easy access to book appointments and really dedicated care of patients. 5 stars to a doctor.
GP surgery review: newham-medical-centre
Title: Very very bad service
Rating: 1 out of 5
Visited: May 2022
Very rud service by the reception. The way they are running the practice I would request the personnel who can take action to have a look at the service by being mystery shopper. If you call there is long waiting, even after long wait you get through someone to talk to you they are very rude. Appointment window opens from 8:00 to 9:00 and 14:00 to 15:00. Tried to get an appointment due to severe pain and been instructed by 111 to contact GP. After long day wait get a call but no solution given but to call them again. Tried next day from 8:00 in the morning till 17:00 couldn’t get a hold of having an a phone conversation with doctor(which was doctors advise to give a call for medication) why on earth this has to be so unpleasant experience while I am already in severe pain. I would really appreciate please someone have a look at this practice. Worst customer service and very laid back practice who doesn’t even listen properly to give you a solution. Please please please somebody have an enquiry and you gonna find it yourself.
GP surgery review: newham-medical-centre
Title: Not great practice
Rating: 2 out of 5
Visited: May 2022
I joined this surgery about 9 months ago and I’m not happy with their service at all. They have certain timing to book appointments. If you try to book appointment online through patient access there’s never any appointments available. It’s been two weeks I’m trying to book an appointment but I’m struggling to get appointment. 
I wish I never registered to this surgery.
GP surgery review: st.-bartholomews-surgery
Title: Receptionist staff are annoying
Rating: 1 out of 5
Visited: November 2023
If patients call 8 o’clock they said straight away you are in order number30 after 20mints they pick up call they said it’s fully booked local authority should be take a action because they are playing with our life
GP surgery review: st.-bartholomews-surgery
Title: Worst practice ever
Rating: 1 out of 5
Visited: December 2022
Impossible to get an appointment... phones are engaged relentlessly during appointment times but they are accepting new patients.
Cherries on top - Extremely rude staff!!!
GP surgery review: the-project-surgery
Title: Brilliant team excellent practice
Rating: 5 out of 5
Visited: January 2024
The administration team are simply tremendous. They were tenacious and determined to help me out.
They have my undying thanks 
I thought the problem was insurmountable. 
I was wrong . Thanks again for all your help and support.
GP surgery review: balaam-street-practice
Title: Shocking service
Rating: 1 out of 5
Visited: September 2023
I had used the online portal to get an appointment for a minor injury caused to my thumb while playing football for which I was told to go to A&E as it may be fractured. I called and told them it was not broke as I was moving it fine but was causing me some pain.
I was then told that the GP has still said to go to A&E regardless of wait time.

Really poor and no empathy shown from professionals who should be providing a service to its community.
GP surgery review: balaam-street-practice
Title: Waiting almost 2 days
Rating: 2 out of 5
Visited: August 2023
I was prescribed blood pressure tablets, they have since caused a terrible itchy, blister, rash all over my body.
Contacted the doctors 3rd August at 8am. Not heard a word since.
Also sent images to surgery.
GP surgery review: balaam-street-practice
Title: On Spot
Rating: 5 out of 5
Visited: July 2023
I have attended the Saturday blood surgery and every time the workers are on spot with their game. So marvellous you don’t have to waste a lot of time here.
GP surgery review: balaam-street-practice
Title: Duty of Candour
Rating: 2 out of 5
Visited: May 2023
I brought my son for his appointment at 12:30. I checked us in at the reception and told us to take a sit afterwards. The practice was not that busy and the people before us has been called. There was a girl who checked in after us for her 12:30 appointment and one man for his 1 Pm appointment. The man has been called at around 1:08 for his appointment. Afterwards the other girl was called as well. My son and I were left behind. I asked the reception if we will be called shortly and then she asked for our details again. She then said to check it with the clinician. She came back after a 2 minutes and I asked her again, she said one second I'm still checking. Then now, after a minute my son's name has finally been called in the screen. When we go to the Room I asked the clinician if the reception forgot to check us in. He said "Yes, Kinda" I told him that I'm gonna need her name and he responded that there is no need for that as he is seeing us already for the appointment. I replied back that maybe for you it's okay but for me it's not. There is no apologies given! How unprofessional. We've waited for more than half an hour, I know it happens sometimes if they are really busy but this time it is not busy. The clinician was not even friendly, not even smiling or you won't even feel that the Gp is  friendly, welcoming environment.
GP surgery review: balaam-street-practice
Title: Professional practice
Rating: 5 out of 5
Visited: March 2023
I have been with this surgery for over twenty years and never ever thought of leaving the practice. The are professional, helpful and hard working. My whole family of three female children have since been with and we never had a single complaint regarding their activities.
GP surgery review: balaam-street-practice
Title: Poor use of communication technology
Rating: 3 out of 5
Visited: December 2022
Lovely team and doctors. However, very disjointed use of communication technology. Ways to book appointments change frequently and must be difficult to navigate for less tech savvy patients. Once in contact with the team advice and requests are dealt with promptly.
GP surgery review: balaam-street-practice
Title: Great Practice and Very Caring Staff.
Rating: 5 out of 5
Visited: May 2022
I've been a patient at this practice for many years and wouldn't want to be registered anywhere else. Over the year's there have been many changes, some good & some back but the main concern of all the GPs that have practiced and continue to practice here today is the 'Well Being of all Patients'. Over the years I've always been treated with respect, care and understanding. The last couple of times I've needed to contact my GP or the in house pharmacist, I've used both my gp app and telephone and my medical conditions have been taken care of in a timely and efficient manner. I would highly recommend this GP practice. They continue to improve their services so that all patients, can receive the best treatment that the NHS trust provides. Keep up the good work everyone.
GP surgery review: carpenters-practice
Title: The worst GP in the area due to its administration chaos
Rating: 1 out of 5
Visited: December 2023
The admin staff in this GP went from bad to worse since I joined the GP 10 years ago. Their luck of empathy , secretarial and people skills is very disappointing and gives the whole practice a very bad look .  
I try not to have to use the GP because dealing with the admin staff in order to get an appointment is so stressful that is deterring me. Every single time - including today where they hung up the phone on me is proof of the insensitiveness . 

I had done an online consultation she couldnt find it and could only book me a telephone appointment but i got a call 1hr later following up on my online consultation and the person i spoke had to idea i had a telephone consultation either .

The degree of disarray and chaos is endless.

Finally this surgery has to stop accepting new patients since it is clear they cannot handle the volume of patients they have already nor provide patients the standard level of care.
GP surgery review: carpenters-practice
Title: Administrative chaos
Rating: 2 out of 5
Visited: November 2023
Today the practice managed to cancel my booking for '13.01pm' because nurse was sick, without sending an SMS update explaining a rescheduling for tomorrow. Then I was offered another appointment for this afternoon at 15.30pm with a different nurse. I then received a barrage of SMS updates with four separate times - 15.38, 15.53, 15.45 and finally 15.30. The four bookings led the nurse to believe I had asked for a family flu jab instead of a check-up.

The coup de grace was my girlfriend's booking scheduled for 4pm being crossed off the list for no apparent reason. Another patient went in ahead of her. An hour went past, and then she was told by the desk of cancellation on returning to the reception area to enquire as to what was happening.

Absolutely shambolic, and I have been with the surgery for 7 years and have come to expect the unexpected. This level of administrative chaos is certainly the worst I have witnessed, however.
GP surgery review: carpenters-practice
Title: Terrible
Rating: 1 out of 5
Visited: July 2023
This is the worst GP I have had to deal with. I joined the GP 2 years ago and it has been a nightmare getting an appointment. The process of booking is ineffective as you will call and by the time it gets to your turn they will tell you that it's fully booked and ask you to call back tomorrow and that's how they will keep you treating you until you get mad. I just got off the phone trying to get an appointment for a referral for my 10 months old baby which I have been trying to secure since yesterday and still couldn't get booked. At this point I'm done dealing with this practice and have decided to leave
GP surgery review: carpenters-practice
Title: I decided to move to another practice after a week
Rating: 1 out of 5
Visited: June 2023
As I am New to the area I decided to register with this GP. I have to say my experience with the nhs in general recently has been extremely poor however this surgery is the worst thing I have ever seen in my life. I have had a bacterial infection now for a while and no doctor seems to give me an antibiotic strong enough to cure it.  In the middle of all of this I had to move so I contact my new surgery and try to see a doctor that might finally be able to help me. A urine sample was requested I did it, but when I went to hand it on a Monday morning the lady in reception said that there was not a form she could print. She literally wanted me to come back but I insisted I really needed this done so she finally does her job and prints the form, gives me the form and I put it in the bag I had no idea there was a sticker to the tube and no one bothered to tell me. I get a message a week later saying my test had no label so I had to repeat. I try to book an appointment and repeat the test they say I need to do the test first and then I can book an appointment if I want to (all I am trying to avoid is for doctor to give me an antibiotic that I have already done twice and that I know doesn't work). I stopped by Saturday morning to grab another test tube and asked for the form to make sure all is labelled. I asked the receptionist which labels goes where and this person not only did not know he also printed a form in a way where the labels are not right, so when I take the label off the paper half of the information stay on the paper, this stresses me out and I ask him for assistance but he just says he doesn't know and that all labels print like that. Even if I labelled the tube the info would not be there correctly. I just feel quite desperate that we have people behind a counter that do not want to be helpful, maybe the staff is overworked to the point they can't manage ? whatever is happening in this surgery it needs to be sorted. Thousands of people in this community deserve to be looked after properly and health care should not be a luxury. I even tried to call and there was 20 people in front of me ... even when there is only 3 you have to wait for almost an hour to speak to a person. I decided to register with another surgery because I am honestly scared for my health.
GP surgery review: carpenters-practice
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: March 2023
I'm in need to book an appointment for something that could be quite serious but it proves impossible to get an appointment with the GP. There is a small window in the morning to call in for an appointment and the doctor may or may not call you back later that day to book something in. Personal appointments are not given often anymore. If you miss the call due to connection issues or something else that might happen as a result of technology,  you have to call again, after which you often don't get called back at all. If you then call in again to ask for the phone call, they tell you once again to call back in the morning. I do not feel as though they care about my health and generally frustrated with this GP practice. Not nice to feel helpless when it comes to your health and will move to a different one who will hopefully provide better care for their patients.
GP surgery review: carpenters-practice
Title: Unavailable appointments. Long waiting times.
Rating: 2 out of 5
Visited: March 2023
After three days of fighting to reception,we finally got appointment for my son. Came in 10min early (as required) waited over half a hour over the appointment time. Spent 7min with doctor and waited another 20min or more for reception to sort out prescription.  Children were exhausted of waiting and spending over the hour for 7min visit. Unbelievable and absolutely disappointed.
GP surgery review: carpenters-practice
Title: Unhelpful reception
Rating: 1 out of 5
Visited: March 2023
This practice is just simply unwilling to want to help. Receptionist answer the phone in an unfriendly manner to begin with. Then when you have a problem, they are not prepared to do anything to help. God forbid anybody actually had a very serious condition, as you will not get any help at this practice.
GP surgery review: carpenters-practice
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
Really helpful practice when ever I called they help great practice when ever I need a appointment they give the appointment next day or day after helps a lot
GP surgery review: carpenters-practice
Title: The most rude one ever staff!
Rating: 1 out of 5
Visited: January 2023
On December 19th, I submitted a request for my repeat medication. However, upon attempting to collect it from the pharmacy, I discovered an unrequested cream instead. Today, I contacted Carpenter Practice to inquire about the situation, only to be informed that I should have requested the medication before it ran out, which I had indeed done. Instead of acknowledging the mistake and offering an apology, the individual on the phone raised her voice, claiming she was trying to help, and abruptly ended the call. I am at a loss for words. It's disheartening to think that our high taxes contribute to such service. I am seriously considering changing my GP. Potential new patients, please steer clear of this place!
GP surgery review: carpenters-practice
Title: Generic Outsourcing - irresponsible
Rating: 1 out of 5
Visited: January 2023
It seems my ongoing situation with diabetes 2 is now being outsourced under the guise of self help. Keep receiving text messages about what I need to do to, taking any and all responsibility for individual care off their hands. Patients are treated under the guise of everything is treatable by the book. Am being texted that I have a weight issue (5' 10" - trouser waist size 32 - 33) from information gained about a year ago, being texted that I need to go to another practice to get my blood pressure taken so I can submit it to them online otherwise they may be stopping my medication. I was once given a prescription by a clinician that was incorrect and hindered treatment I needed at my Dentist.  If you're okay with this type of treatment then this practice is for you. Otherwise...
GP surgery review: essex-lodge
Title: Fake appointment
Rating: 1 out of 5
Visited: August 2023
Good afternoon.
I don't really understand what is going on with this GP practice to be honest. 
I booked an online consultation appointment last Friday and they gave me a time slot for 14:30 on a Saturday, which previously I was informed they are not open. Regardless to this I was waiting for the call to have a prescription which never happened although I made time for the afternoon for this, cancelling other things. 
I had to call 111 to organise an urgent care and they did what the GP should have been. I even got a confirmation text for this appointment.
I also had a week ago another appointment booked for this Friday coming at 17:30 as I'm working Monday to Friday. They took all my details and gave me a doctors name and everything also, got a message confirmation about the booking too.
I called them today saying I cannot make it tomorrow and I would like to cancel it.
The person at the desk said she cannot find my appointment and by the way the doctor in on annual leave anyway.
I was shocked because first of all both cases I have been lied about the appointment and also, its a common decency to let me know if something is changing in the schedule.
I'm not even sure if I should call them again because I got false information both times.
GP surgery review: essex-lodge
Title: Best practice I know
Rating: 5 out of 5
Visited: April 2023
Just the best practice I believe in .  Family friendly staffs and quite nice and treat you with kindness and respect always .
GP surgery review: essex-lodge
Title: Pretty good practice
Rating: 3 out of 5
Visited: March 2023
I have only been to the surgery a few times but reception staff have always been friendly and helpful although can be frustrating when there is a queue and only one person working but 6 people behind the screen who don’t come to help. 
Nurses have always been lovely. 
Hard to get an appointment but that’s the same everywhere. 
My only real complaint is that on my last gp visit I felt very rushed and at times felt like he wasn’t listening to what I was saying properly
GP surgery review: essex-lodge
Title: Kind and helpful staff
Rating: 5 out of 5
Visited: March 2023
Always have a positive experience at Essex Lodge, kind and caring staff both in the practice rooms and on reception
GP surgery review: essex-lodge
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
Staff is reliable, on time, helpful, considerate, caring. The nurse who took my blood was very gentle and understood my fear of blood
GP surgery review: essex-lodge
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
This is one of the best GP practices I’ve ever dealt with. High level of professionalism and efficiency from all staff members, courteous and understanding approach to patients and their queries. Booking appointments extremely easy, short waiting times on the phone. The practice premises are always spotlessly clean and welcoming. I would highly recommend this practice.
GP surgery review: essex-lodge
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2023
I am happy about everyone which are working there , even the receptionists are very friendly, and about doctors I have to say a big Thank you for them patience and explanation
GP surgery review: essex-lodge
Title: Excellent Practice
Rating: 4 out of 5
Visited: January 2023
The staff and service was good at the time I attended. I was seen to promptly and the person was efficient and engaged with me throughout my appointment