janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: heacham-group-practice
Title: Poor performance
Rating: 1 out of 5
Visited: August 2022
Had blood test 6 weeks ago after a telephone consultaion, no contact from surgery after 4 weeks so rang to find out results, told by receptionist that results were ok but when i enquired about a specific test result was told she was not qualified to explain the result. I asked for an appointment to see my nominated doctor, who luckily was the duty doctor 
and was told they would ring back with an appointment. No call back until surgery was closed and by a different doctor who left an answer phone message, immediately returned call only to hold on for over 17 minutes with no answer. Where do you go from here absolutely disgraceful no wonder A&E are busy.
GP surgery review: heacham-group-practice
Title: Great Doctor
Rating: 5 out of 5
Visited: June 2022
Unfortunately it says I cannot mention names but I had an appointment yesterday at noon. I was made to feel at ease from the very first moment I was called in by my Christian name. I felt throughout the appointment the doctor was kind and reassuring throughout the whole time. So I came away a very happy patient.
GP surgery review: heacham-group-practice
Title: A bit of balance
Rating: 5 out of 5
Visited: June 2022
Called practice at 08:27 Monday am. 90 second wait. Tel. appt made with GP. Call from GP 09:35. Appt. made for ECG & bloods with nurse at 09:45. Seen by nurse, ECG & bloods done. GP came in to examine after. Plan made for review after further tests off site. Back home at 10:10. Direct cost to me £0. If this can be bettered anywhere in the world I would like to know where and at what cost. Don’t knock it.
GP surgery review: barrack-lane-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Just want to praise barrack lane .  Very friendly and efficient staff. I’m always able to get a appointment.  Friendless while in the practice .  I alway recommend Barrack lane .  

They should be a good example to all dr surgery’s .
GP surgery review: barrack-lane-medical-centre
Title: Disgusting
Rating: 1 out of 5
Visited: July 2023
Reception are rude, they said the doctor will call back for my 2 year old but instead I received a message saying next time I should call the practice if I'm not planning to come in. Last week I went in because I have a consistent cough for over a month, the doctor was rude and condescending, she sent me home and told me to take hay fever tablets, even though she said I might have an infection in my throat. When I asked for general blood tests she said I look fine and it will cost them a lot of money to do the tests so she sent me home.. I will be moving to another practice. They are a disgrace
GP surgery review: barrack-lane-medical-centre
Title: Going Downhill
Rating: 1 out of 5
Visited: April 2023
Turned up for an appointment and was left waiting 20 minutes over my time and then told by a receptionist that the Doctor had cancelled my appointment.
GP surgery review: barrack-lane-medical-centre
Title: Not Great at all
Rating: 1 out of 5
Visited: March 2023
Wanted to actually speak to a Dr today, but was denied that by the receptionist, was asked why do I need to speak to a Dr. Personally, I found that very offending. I am concerned that a receptionist is able to look at my records and tell me that my recent treatment has not got back to them yet. Surely this is breaking Data Protection Act? I am seriously considering making a formal complaint to the GMC and leaving this surgery.
GP surgery review: barrack-lane-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: October 2022
Very experienced, Doctors with kind and caring staff. Always very helpful despite very difficult times with staff shortages and sickness absences in this huge practice. Always trying their best.
GP surgery review: barrack-lane-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2022
Considering that all GP surgeries are under tremendous pressure, I believe that this practice provides excellent services and care. The admin staff are really friendly. The nurse practitioners and doctors are professional and kind and they go extra mile to help me and my family.
GP surgery review: barrack-lane-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: September 2022
Excellent service - all my long-term conditions managed extremely well. All clinicians very caring and there when I need them.
GP surgery review: barrack-lane-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: August 2022
The services that I've received from Barrack Lane Surgery are excellent. The doctors  and medical staff are friendly and highly professional. They ensure that I am properly informed about my health and care. I would have no qualms in recommending them.
GP surgery review: barrack-lane-medical-centre
Title: Alienating and inefficient
Rating: 2 out of 5
Visited: April 2022
There are some fantastic receptionists, nurses and GPS here. However they make so many mistakes and make contacting them a misery as the system is so convoluted and inaccessible. They make no adjustments for sensory impairment or learning disabilities. I have been argued with so many times that l do not take medication that they have prescribed for years. Yesterday they referred me to 111 that they should be doing thus putting out of hours under wrongful pressure. I feel utterly dehumanised and worthless because of this flaky and reckless surgery. I have deliberately avoided contacting them even with severe symptoms like heavy bleeding as they are too difficult to deal with and pass the buck inappropriately.
GP surgery review: ivry-street-medical-practice
Title: Amazing service
Rating: 5 out of 5
Visited: August 2023
What an incredible experience. My first time using this surgery. Efficient. Knowledgeable. Helpful. Solutions focused. Thank you for your help and getting me treated.
GP surgery review: ivry-street-medical-practice
Title: fantastic service
Rating: 5 out of 5
Visited: June 2023
Recently, I have wanted to see a doctor and have found the service Ivry Street offers, works seamlessly to this end. Polite and cheery receptionists, immediate appointment and a follow up appointment in just a few weeks. Nurses taking bloods start really early but you wouldn't know it, they are so happy and eager to give 100% attention. The doctor I saw went through results thoroughly and made sure I understood exactly what each result indicated. I feel very lucky to be a part of this practice. Thank you everyone!
GP surgery review: ivry-street-medical-practice
Title: Terrible service
Rating: 1 out of 5
Visited: November 2022
Impossible to get an appointment, they tell you they'll call you back *at any time* and expect you to be looking at your phone 24/7 because they won't call for more than 5 seconds, or leave a voicemail. Then you can reception and they keep postponing the appointment and threaten you (they literally told me "ok this is your last chance so you better be ready") to be fully available. They told me "they'll call you back now" and it's been 20 minutes that I've been looking at my phone as I'm scared I'll miss another call. They do not respect patients time at all and sometimes they make other practices call you that I can reach (they tried to give me an appointment in a practice that's 50 minutes away walking for me).

Terrible service, I won't be using it any longer, calling 111 is the best option if you're registered with this practice that simply don't want to work or make any efforts to offer a quality service.
GP surgery review: botesdale-health-centre
Title: Good practice well organised
Rating: 5 out of 5
Visited: February 2023
We were very pleased to find that the practice has implemented better ways for telephoning in for an appointment and that it is possible to see a clinician.
Also to have more staff such as paramedics on board.
Staff very helpful and friendly.
GP surgery review: botesdale-health-centre
Title: Back to how it used to be
Rating: 5 out of 5
Visited: December 2022
Excellent receptionist service.  Calm polite and efficient. 
Appointments available and Doctors treatment first class. 
This practice is back to how is used to be when it was classed as a flagship practice
GP surgery review: botesdale-health-centre
Title: Booking
Rating: 3 out of 5
Visited: November 2022
Booking system impossible, tried to book an advance appointment and was told it would be in 4 weeks time,trying to get an appointment on the day is very frustrating as I was 64 th in queue and took 1hour 30 minutes.
GP surgery review: botesdale-health-centre
Title: Awful booking system
Rating: 1 out of 5
Visited: September 2022
You can only phone at 08.30 for an appointment. On hold for at least thirty minutes to be put through to a receptionist who says all appointments have been taken. I have done this on many occasions and only got an appointment when I broke down, cried and put the phone down. I have had two lots of cancer in the last four years and I don't feel supported by my GP surgery at all.
GP surgery review: botesdale-health-centre
Title: Getting an appointment
Rating: 2 out of 5
Visited: September 2022
I received a text from the NHS informing me that due to my health issues I was eligible for a covid booster despite my age. A few days later I received another text from the NHS stating I was eligible for a flu jab because I was susceptible to serious illness due to my health problems and to contact my surgery to arrange an appointment. I then contacted Botesdale health centre to arrange an appointment for both injections, the receptionist informed me that the surgery has a policy of providing both injections on an age criteria and that health issues are irrelevant and because of my age I did not qualify.
  I find it a disgrace that a perfectly healthy person can get these injections as long as they qualify by age, whereas I cannot get them because of my age but have health issues which puts me at risk of serious health problems which the NHS have recognized but Botesdale health centre completely ignore.
GP surgery review: botesdale-health-centre
Title: Terrible appointment booking system
Rating: 2 out of 5
Visited: May 2022
You can dial at 8.30 and be 60 plus in the queue, can take 1 hour 40 minutes to get through to be told there are no appointments left.
GP surgery review: botesdale-health-centre
Title: Authentic G.P's
Rating: 5 out of 5
Visited: February 2022
I have always avoided previous surgeries due to some bad experiences, however this surgery and staff are outstanding!  I never leave reviews but feel compelled to do so due to the care I have received at this practice - outstanding.
GP surgery review: stanton-surgery
Title: Much improved dispensary services
Rating: 5 out of 5
Visited: February 2023
For several months the dispensary have faced some challenging issues. Skilled  workforce, new computerisation in addition to the building move whilst the surgery was being extended. 
Add to that supplies where medicines have not been available. 
Today they have excelled and seem to have worked hard to transform the dispensary.
GP surgery review: stanton-surgery
Title: Absolutely ridiculous
Rating: 1 out of 5
Visited: December 2022
Impossible to get an appointment or even speak to a doctor. My 7 year old daughter has an ear infection. A simple enough diagnosis but i was told on day 1, there were no appointments, on day 2 to ring 111 or go to a&e as no time available from the doctors...on the day of a nurses strike. The next day i tried again, as im not keen to use these sorts of resources (especially on the day nurses striked) for something that was not an emegency, but was affecting my young daughters daily life and happiness. All she needed was a 5 minute appointment but again told the same. 6 hours after first dialling 111 she is finally home (way past her bedtime) with antibiotics. And they wonder why mental health is becoming a bigger problem.
GP surgery review: stanton-surgery
Title: Vey impressed
Rating: 5 out of 5
Visited: September 2022
I moved to this area mid-July 2022 and registered with your practice soon after arriving. I cannot fault the service, waiting times or medical attention I have received on the several visits I have made. 
Thank you all!!
GP surgery review: stanton-surgery
Title: Amazing!
Rating: 5 out of 5
Visited: January 2022
We joined the practice a few months ago as our surgery in BSE was a 2-3 week wait even for a phone call from a doctor, and getting passed the receptionist was impossible, but we can’t fault Stanton surgery, everyone is kind and so far always been accommodating to our needs…
Thank you …
GP surgery review: woolpit-health-centre
Title: Poor Practice
Rating: 1 out of 5
Visited: December 2023
If I could give it zero I would.  When i registered at the practice I had high hopes, it looked and felt like a good practice to be under.  How wrong was I? The Pharmacy is diabolical, who runs that?  Communications are poor with over an hour wait on the phone, when you do put notes on the prescriptions when doing the repeats they cant be bothered to read it.  Which means yet another call, another wait for "The computer says no"..  I swear that Little Britain Skit was based on the Health Center.

I have read through other reviews going back over a year with others reporting similar experiences, seems all at Woolpit Health Center are not going to improve the service so I will be moving in the new year

Very poor from the NHS, which is funded by us...
GP surgery review: woolpit-health-centre
Title: Great Service
Rating: 5 out of 5
Visited: September 2023
Elderly father in poor health with stage 4 kidney disease. GP had no hesitation in coming out to visit at home and followed up with regular calls until he was better.

My son had a great service. Went to American college in August and was told with 2 days before that he needed a booster jab. The nurse/GP went out of their way to facilitate that he got the jab in time.

I myself think the drs are first class. Yes I agree that waiting on the phone for what seems like hours can be frustrating but I think the e-consult works brilliantly. I have had a nasty accident which requires strong meds for pain relief. I post a request at 7am via an E-consult and generally within the hour I get a response and by lunchtime I have my medication.

Yes I also agree that the pharmacy really needs an overhaul - I heard that there is a new manager in place who will hopefully simplify the system.

What we must remember is that this is the busiest practice in Suffolk with well over 15,000 patients.  The staff are wonderful (except for one receptionist who really needs to get help with her telephone manners).  My advice is to use the e-consult method, it works, it’s quick and the drs can access much quicker who they need to see. The service is also much quicker than going to A&E for triage.

I understand that pharmacies across the country will soon be able to prescribe certain medications - let’s use them for everyday questions or for the general prescribing less urgent care. This allows the drs to concentrate on the care of those patients that really need to see a dr.

To finish off - rather than get stressed and frustrated whilst standing in the queue - I use that time to do my shopping list, place orders or catch up on my messages.

Let’s just be kind. We are all trying our best
GP surgery review: woolpit-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2022
A consistently good practice.
We needed a home visit and it was offered and carried out with outstanding care and efficiency.
This can only happen when there's an evidently dedicated team of doctors, pharmacists, nurses and receptionists.
Thank you!
GP surgery review: woolpit-health-centre
Title: speedy emergency consultation with doctor
Rating: 5 out of 5
Visited: October 2022
A problem with an infection around my eye which was getting worse  ,called in to health centre make an emergency appointment ,helpful receptionist offered opportunity  to wait and see doctor as and when one was free ,10 minutes or so later saw a doctor  who diagnosed then prescribed  .
fantastic service ,such a relief , thankyou
GP surgery review: angel-hill-surgery
Title: Just fantastic
Rating: 5 out of 5
Visited: August 2022
Your Review:  I registered at this surgery in December 2020, having moved from Norfolk.

I have a number of ongoing health issues. 

I have been overwhelmed by the quality of proactive care received from my  Doctor and the overall “can do” attitude of the entire practice team.

In todays climate, people so readily complain about the quality and care experienced at their chosen doctors surgeries . I can only praise that experienced at Angel Hill .

Thank you to all of you. You are remarkable.
GP surgery review: angel-hill-surgery
Title: Injection
Rating: 5 out of 5
Visited: March 2022
Excellant straight in and out all on time I have been attending this surgery for 80 years and had several doctors allocated during that time
Unfortunately recently diagnosed with postrate cancer but am receiving all the relavent treatment
I have to say this is an excellant practice and would thoroughly recommend it
GP surgery review: mount-farm-surgery
Title: Disgusted
Rating: 1 out of 5
Visited: October 2023
Yesterday I saw an upset mother refused her child’s injections by the nurse because she was late for her appointment. The bus was running late. The patient informed the surgery but was still turned away. Two receptionist spoke to the nurse but the patient was still refused. Witnessing the mother’s distress was upsetting to myself and others in the waiting area. I have no words and found the nurses attitude disrespectful and potentially harmful to the young baby
GP surgery review: mount-farm-surgery
Title: Friendly staff .Great practice
Rating: 5 out of 5
Visited: April 2023
Can not fault this surgery as mostly always been seen of had phone appointment same day. some times busy a had to wait a little while to be seen.
Overall I would rate practice 100 percent.
GP surgery review: mount-farm-surgery
Title: Very poor
Rating: 1 out of 5
Visited: February 2023
Staff are rude 
Discuss confidential Allotey in front other  patience
Overall I wouldn’t trust this surgery with my life 
Talk poorly of children

If you would like your your details to be overheard by patient this is the doctors to go to the if you don’t then go else work
GP surgery review: mount-farm-surgery
Title: Best GP's I've ever been to.
Rating: 5 out of 5
Visited: November 2022
I haven't been to the doctors in about 3 years and recently moved to Bury St Edmunds, where I've had to use the service a few times over the last month. This surgery has a great online system to book or explain your issue and they are very quick at getting back to you. The doctors I've seen and been in contact with have been very caring, understanding and actually listen to you. As a fellow NHS worker, I understand the pressures the service is under and truly appreciate how they have treated me. Great experience, thank you.
GP surgery review: mount-farm-surgery
Title: Majority are very thorough doctors. Phonelines are shocking
Rating: 4 out of 5
Visited: September 2022
Our family have found the majority of doctors here to be very friendly, patient, and most importantly patient-lead. The doctors asked me on more than one occasion 'what do you think is the problem?' or 'Do you have an idea of what you want the plan of action to be?' 

There are a couple who have been quite rushed and frosty. They should probably get some tips from the patient-lead ones, as 9/10 it means you get the care you need then and there, and don't end up being fobbed off and having to go back in a more urgent state the next day.
With our children, the doctors have been thorough as well. It can be hard to see an actual doctor in an emergency, even if you stress you feel the child needs one as it's a complex ailment. On more than one occasion we've had to go back the same day for a doctor after the nurse or paramedic we were given have not been able to help.

Negatives: have been quite badly passed from pillar to post by reception (I have received emails saying please call in on this number- and then been told off for calling that exact number!) there are one or two that listen but mostly have found them not very patient and curt on the phone.

 They really need to fix their phone lines. getting through on the phone is extremely stressful and upsetting when you or your child are poorly. There is an error with the phone lines looping and spitting you back out the queue, only for the call to eventually drop. I have seen people arrive at the surgery incredibly upset as have been completely unable to get through to anyone. It is not ok.
GP surgery review: swan-surgery
Title: Failure to make any links in systems
Rating: 1 out of 5
Visited: April 2023
Frustratingly the surgery on several occasions have failed to make links and lack regard for the actual person requiring care and support.  Sadly the surgery appear to not apply logic and follow a system that falls very short when you are trying to get advice or an appointment.  So in the end you give up!  This then has the knock on effect of people not receiving the care they need, or receiving inadequate care or using other services (such as emergency ones), that they shouldn't need to.  I am afraid that this service needs to make significant improvements to it systems and patient care to ensure it delivers a safe and effective service.  It is time to move away from the restrictive medicalised model and modernise how the surgery becomes more responsive to those that require its help.
GP surgery review: swan-surgery
Title: Caller 33 can’t get through to make appointments
Rating: 1 out of 5
Visited: September 2022
Liss & Liphook surgery have merged with swan surgery group & waiting for over an hour on the phone to get an appointment is disgusting.
The elderly I feel for. My phone run out of battery whilst waiting to get an appointment .nurse at Liphook surgery that is UNproffesional treatment was appalling, rude and down right disgusting .could only get a telephone appointment 2weeks later after a chest infection; Liss surgery was fab surgery but now they have merged it has been the worst service ever. I try get appointments but eventually give up due to waiting for upto and over an hour
GP surgery review: swan-surgery
Title: Rude and arrogant
Rating: 1 out of 5
Visited: January 2022
admittedly our son got the time wrong for his face-to-face appointment, he was 10 mins late arriving. The receptionist said she, therefore, cancelled his appointment and no GP would see him. 
So...it's ok when GPs are late you are made to wait and wait and wait. The receptionist had no idea what the medical situation was, yet she took it upon herself to cancel. How is it a receptionist can make these decisions? 
Additionally, she spoke rudely and was condescending. Odd how there are signs in the surgery to treat their staff kindly and with respect, yet they can be rude to us
GP surgery review: the-guildhall-and-barrow-surgery
Title: Appointment
Rating: 1 out of 5
Visited: January 2024
Diabolical service extremely difficult to get an appointment to actually see a doctor would not recommend to anyone
GP surgery review: the-guildhall-and-barrow-surgery
Title: Expensive and disappointing service
Rating: 3 out of 5
Visited: August 2023
Contacted the surgery via e mail to ask about vaccinations for travel abroad. Gave me a number which i rang and booked an appointment. When i went to the pharmacy in the surgery they said it was at the neighbouring pharmacy in the same building. We went there and had 4 vaccinations each at a cost of £550. Subsequently we discovered 3 of the 4 vaccinations are free via the doctor. Turns out the number they gave us was for the partner pharmacy in Barrow, a nearby village! At no point were we told this by the surgery or the pharmacy who booked us in for the appointment. Response from surgery when i contacted totally unsatisfactory as we we weren't aware of the procedure or the correct venue. Easily avoided with a more joined up system and clearer information. Would appreciate an explanation ad an apology.