janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: royal-docks-medical-practice
Title: Terrible Practice
Rating: 5 out of 5
Visited: January 2023
Unfriendly staff. Very condescending. Appointments always late. Notoriously difficult to book appointments due to unfriendly process and staff and terrible website.
GP surgery review: royal-docks-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
Never have to wait too long to speak to a doctor. Always quick to response when it comes to my children which is great. Every doctor I have spoken to has always been so good
GP surgery review: royal-docks-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
It’s usually easy to get a next day appointment. Staff is polite and nurses are very welcome. Doctors are very professionals and I am happy with the practice as a joint team. The place could be better and have air conditioning at the waiting room which could be better designed too. It seems to have plenty of other rooms to be used which could be great too.
GP surgery review: royal-docks-medical-practice
Title: Very happy with our consultation
Rating: 4 out of 5
Visited: June 2022
I was very pleased with the GP who has recently had three consultations about our twins who had a viral illness. All consultations were through the phone. I found very important the fact that the Doctor gave us follow-up appointments to assess our children’s progress and she was caring and very helpful with what she advised us with.
The only drawback I find with the online system is that sometimes is slow for Doctors to respond and especially for children you wish for a face to face review when you are worried as a parent. The phone consultations in this case though have been quite reassuring.
GP surgery review: royal-docks-medical-practice
Title: Absolutely the Worst
Rating: 1 out of 5
Visited: June 2022
Refuse to take f2f appointments despite me falling slowly into an asthma attack.  Breathing dropping by 10-20% a day atm. 
Callbacks promised yesterday,  noone called.  They called today.  whilst I was in meetings and couldnt answer.   I called back 5 mins later and was. told that the doctor "deemed that I obviously wasnt ill enough if I was still working
GP surgery review: royal-docks-medical-practice
Title: Unhelpful, unuseful practice
Rating: 1 out of 5
Visited: March 2022
This GP practice seem to be getting worst by the year: the advice received from doctors is generic, no in depth consultation is done: all conversations over the phone seem done in a hurry. 
Face to face appointments are still not available after two years; consult with a specialist, over lets say a heart problem or a bowel issue, are not an option with them.
GP surgery review: royal-docks-medical-practice
Title: Brilliant service
Rating: 5 out of 5
Visited: March 2022
This is a practice that I have been registered with for over 25 years, and I must say the service is outstanding.

All staff especially the doctors go above and beyond to help you with all your needs. My father who has been diagnosed with terminal cancer has received tremendous support from the general practitioner at this Clinic. Without the support of this clinic, my father probably would not have made it this far. I highly recommend everyone to register with this clinic. It is very easy to book appointments, as well as requesting repeat medication. The service is always very prompt, and the receptionists are always extremely kind. Everyone is very professional. All doctors are very knowledgable and make you feel valued.  I know as long as I am registered at this practice, I am in good care and good hands.
GP surgery review: the-practice-albert-road
Title: Awful service
Rating: 1 out of 5
Visited: August 2023
Absolutely everything is so difficult when dealing with this surgery, from getting appointments, fit notes, medications and even callbacks! Everytime I become aware I need to deal with them I get anxious and frustrated because so many things go wrong repeatedly. Even some of the GPs are difficult to deal with and I dread having to call them.

Getting an appointment is already difficult because you first have to be able to get connected at 8am on the dot otherwise so the phone just disconnects when the line is busy to finally getting through after waiting for a long time to then be told call to back tomorrow as they have no appointments left!

I spoke to a GP on Monday for a prescription already given to me by my private GP but because I'm out of work, I cannot afford to keep paying extortionate fees. I provided all information on Monday and have still not heard back despite chasing with the admin team. I am suffering with these symptoms which is very upsetting because I cannot do anything except wait. All they need to do is prescribe the medication as I'd already sent the private prescription to the GP and had a further consultation with him. What's taking so long? Why not update us?
GP surgery review: the-practice-albert-road
Title: Unprofessional
Rating: 1 out of 5
Visited: July 2023
I called the surgery today (10.07.2023) to get an update for my maternity exemption certificate.I left the form on 22.06.2023 at the reception at Pontoon Dock. I have been advised that they don't have any notes about posting the form in my account and I have to contact NHS, no attempt for this form to be located was made.After I confirmed with NHS that nothing has been posted on my behalf I called them again. Since I requested to speak with the practice manager this time they actually looked for this form (it took them 3 minutes to find it so it was probably just left on someone's desk).Received an apology and I have been assured will be posted this time.Only time will show
GP surgery review: the-practice-albert-road
Title: Ridiculous service
Rating: 1 out of 5
Visited: May 2023
I called the practice to book an appointment for my annual astma review since they refused to prescribe an inhaler for me and I have been told that I have to purchase peak flow test so they can complete the check.On the question why I have to pay for equipment that they have to provide I have been told that if I don't provide the equipment they cannot do the annual review and I will not have my medications prescribed.
I am speachless.
This surgery is getting more and more ridiculous every day.
GP surgery review: the-practice-albert-road
Title: Disgusting practice
Rating: 1 out of 5
Visited: May 2023
My son who is 5 yrs old and unwell. I called over 100 times and it was constantly busy, when I actually got through an hour later,  I was caller over30 so I had to request a call back. I was still waiting 5hrs later. I also done an dr:iqAfter 5 hrs I called the surgery. I managed to speak to a receptionist who was from pontoon Dock and not Albert Road and was very unhelpful and didn’t care. I’m Really bad service.
GP surgery review: the-practice-albert-road
Title: Really bad practis
Rating: 2 out of 5
Visited: April 2023
I went there today with my baby for the 2 years old review with a health visitor.  So the apotiment should happend at 1:30 but no one was aware about our apotiment even I was have to showing proof of my messeges from them with the appointment date and time. After that the health visitor eventually take us in but she wasn't too happy about that becouse apparently she should be finishing for today already. So when I went in with the baby she was just seating and eating her grapes and make me yo do all work.  She said o you need to weight him and then you need to measure him,even when the child was not settled she didnt help me a bit. Zero advise about anything from her even when I was asking questions. She just said he is fine ,he's weight is all right and that's matters. So it was completely terrible experience.  I was hope for a great time and get some advises but I end up to doing all work and just feeling unwelcome. I m glad we are changing the GP practice soon becouse the staff there is just a joke.
GP surgery review: the-practice-albert-road
Title: Shockingly Woeful Service
Rating: 1 out of 5
Visited: April 2023
I've been caller number 1 in the que for the past 10mins. 
Recorded greeting directs patients to the mobile app which either doesn't provide required service or fails to alert practice of requests. Most frustratingly, ordering a repeat prescription is near impossible without making a formal complaint. Horrible service every time
GP surgery review: the-practice-albert-road
Title: Bad Practice and rude staff
Rating: 2 out of 5
Visited: April 2023
I called yesterday morning to book an appointment and there was an Option to request a call back which I did. But when a lady called me back at around 9:01am I was told there was no appointment left. And I asked if I could get a pre booked appointment then this lady was raising her voice at me and in her words “do you need a translator because I just said there was no available appointment today” like who the hell does she think she is talking to me like her child. Y’all will say you don’t tolerate abuse of any kind towards your staff but is it normal for your staff to rude to a client. Very very disrespectful! 
This is the uptenth time in a row which I am calling to be seen by the Gp, with no success. How can I function properly and move on with my life and work when I am ailing? I don’t know why the appointment system is this terrible. But it certainly needs some fix up.
GP surgery review: the-practice-albert-road
Title: They lost my bloods!
Rating: 1 out of 5
Visited: March 2023
I had blood taken to check for some hormone markers recently, and they lost my blood! How is this acceptable? No explanation and no apology. I only got a message from my Gp surgery requesting me to do a repeat test. No wonder people have to resort to private services. This is outrageous. My blood is literally my Dan, and the Nhs have no respect for it!
GP surgery review: the-practice-albert-road
Title: Ridiculous service
Rating: 1 out of 5
Visited: February 2023
I needed to contact the practice to get maternity certificate.I have been holding on the linw for 2 hours and 5 minutes now although was 5th on the queue.I honestly think it is disrespectful.
GP surgery review: the-practice-albert-road
Title: Bad practice
Rating: 1 out of 5
Visited: January 2023
I was called for 2 months and not any appointment. When i call early morning i was on the line for an hour and when they answer the phone no appointment
GP surgery review: tollgate-medical-centre
Title: awful practice.
Rating: 1 out of 5
Visited: November 2023
I have very bad experience with  the practice. The doctor says they have been trying to ring me several times . I  have not rings from them at all despite having a very good reception on my hone, I keep my phone in front of me all the time, I do not use my phone for anything else while I am waiting for a  phone  call from GP . i do not know what device the GP practice use but it is absolutely unacceptable attitude to patients. I can not go to a hospital for all occasions. GP has to work properly and help people.
GP surgery review: tollgate-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Very supportive and professional team. Quick and accurate help Thank you very much “Tollgate centre”
GP surgery review: tollgate-medical-centre
Title: Online website
Rating: 2 out of 5
Visited: October 2023
Went on the new web site and what a nightmare to you its been made so you cant see a gp and as for repeat meds i take 16 different types which by the looks of things you have to list before you can order any ont happy what was wrong with the old system or maybe im missing something could someone please show me how to use the new web site
GP surgery review: tollgate-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
I have been a patient here for many yrs.I have many health issues and knowing that I have access  to such good primary healthcare means the world to me.This surgery is excellent the whole process from the moment you do online consult to receiving a phone call or face app is efficient.I would like to say thank you to all the staff who work in an increasingly demanding job helping their patients to receive the care they need.
GP surgery review: tollgate-medical-centre
Title: Poor services
Rating: 1 out of 5
Visited: September 2023
I was waiting on call for about 1hour as i started on position 25. I got to position 3 and my call picked up and ended. It’s unexpected and disappointing on the call services. They need to get that sorted or maybe hire someone that can take those services seriously.
GP surgery review: tollgate-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
I'm new patient to Tollgate Medical Centre. Start using the service a few weeks ago. From requesting GP telephone call, receiving confirmation via text message, to see the GP, all was very accurate and on time. I was seen by amazing doctor. From examination to prescription was very professional. Thank you.
GP surgery review: tollgate-medical-centre
Title: Great practice
Rating: 4 out of 5
Visited: July 2023
My son wasn’t feeling very well and as soon as I explained the situation the doctor called me. After 30 minutes later my son was seen by doctor which made me feel assured as a parent.
GP surgery review: tollgate-medical-centre
Title: Great gp
Rating: 4 out of 5
Visited: July 2023
The GP was very friendly and was listening to me and my problems and was trying her best to explain. It made me feel better. Thank you
GP surgery review: tollgate-medical-centre
Title: Quick response, friendly GP
Rating: 4 out of 5
Visited: July 2023
Understands the issue , quickly response to situation, friendly and warm service.
NHS is a Great healthcare system.

Great !
GP surgery review: tollgate-medical-centre
Title: Very receptive to my needs
Rating: 4 out of 5
Visited: July 2023
Was very upset & at the time was feeling very emotional & not feeling myself & I was seen by a Dr as was anxious
GP surgery review: chingford-medical-practice
Title: Very bad experience
Rating: 1 out of 5
Visited: December 2023
We had a vaccine appointment today.
It was horrible, your employee was very disrespectful the whole time she was angry and mean
She prepared the vaccines, she didn't even take the baby’s temperature,(I’ve cancelled the first appointment because he had a little bit cold)we asked her if she wasn't going to check the temperature, and then she got nervous and with great malice grabbed the baby’s head and took his temperature.
After the vaccine, the baby cried and she asked us to go out and get better faster
I am extremely disappointed with the service
It is not permissible for such evil persons to work with children and babies
GP surgery review: chingford-medical-practice
Title: Excellent Doctor and Service
Rating: 5 out of 5
Visited: August 2023
I just had to leave a review for the Doctor who saw me today.  She was very friendly, polite and thorough. I felt she took the time to hear what I had to say and tried her best to help me.  On one aspect she needed a second opinion of her diagnosis . As it turned out the more senior doctor agreed with her!
Overall it was a very satisfactory experience. Thank you very much!
GP surgery review: chingford-medical-practice
Title: talked over and ignored
Rating: 2 out of 5
Visited: May 2023
called reception & was talked over & given no time to explain why I did not need to go to a+e but wanted to see a gp. I had not had an accident & it was not an emergency. I hung up and did not recieve any help with my problem. I will not be troubling a&e with something that my gp could have dealt with.
GP surgery review: chingford-medical-practice
Title: Routine Appointment
Rating: 1 out of 5
Visited: May 2023
After having two blood tests and receiving a text message to book a routine appointment to discuss blood test results .
I was advised that it is not possible to book a routine appointment.
Even for a routine appointment I was advised that I have to phone at 8:00 pm and get a appointment for that day.
I have even tried to use their dedicated app. issued to me to book a appointment, but permanently no Appointments available, but to phone the practice. 
It is not surprising that many patients go to A & E, if all GP practices operate on this system, where routine appointments have to be booked in advance of someone who urgently needs to visit a doctor.
GP surgery review: chingford-medical-practice
Title: Repeat prescriptions stopped after medication review
Rating: 2 out of 5
Visited: March 2023
I have a heart condition following a heart attack 3 years ago.
Every year I have a telephone medications review. Last year my medications stopped completely afterwards with the Practice and the Pharmacy arguing as to who was at fault. The same thing happened this year, except that I received a prescribed box of Aspirin ( which I normally buy anyway ). Despite 2 letters to the Practice Manager in the the last Month, the Pharmacy are adamant that the necessary orders are not coming through from the practice. I have now run out of 3 of the heart medications prescribed ( I have advised the Practice, but no assistance has been forthcoming, which I find totally irresponsible and potentially life threatening. Help!
GP surgery review: chingford-medical-practice
Title: Prize Practice!
Rating: 5 out of 5
Visited: March 2023
I called for a GP appointment this morning and instead of the usual queue and music I was offered an automated system to request a call back when my place in the queue reached number 1. Fantastic, what a brilliant system especially when you’re feeling poorly and can’t concentrate on the call or for those busy families trying to juggle the kids’ breakfast before the school rush!. 
I was unsure about registering with this Practice when I moved to Chingford 10 years ago, the reviews weren’t great and were especially critical of reception but it’s often the case that women on the front line are first to be slagged off. I took a chance and registered and in 10 years I have had nothing to moan about., not one single complaint. Reception staff are always supportive, the always try to accommodate my needs whether that’s a GP appointment, a surgery Pharmacist query or advice about COVID jabs while having chemotherapy.  The GP’s are great too, it’s true I have my preferred ones but I’m always happy to be allocated an appointment with any of them. I strongly recommend this Surgery to anyone living within the catchment area.
GP surgery review: chingford-medical-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: October 2022
I've been at the practice for 2 years. Never had need to visit other than for an insurance medical. The insurance company sent the forms twice but the nurse had them and didn't know what to do with them which led to huge delays. Yesterday for the first time in 2 years I wanted to make an appointment. I wanted to see a certain Dr that specialises in my problem. Not urgent and work is difficult to spend hours on the phone in the hope you might get the appointment you want. Apparently you cannot book a future appointment. I need a future booked appointment so I can book that time out of work. Ridiculous system. It is absolutely pointless me being at this GP practice.
GP surgery review: chingford-medical-practice
Title: Really welcoming and efficient
Rating: 5 out of 5
Visited: October 2022
I had my Covid booster and Flu vaccination. The process was seamless. I was in and out in 10 minutes. All the staff were welcoming and professional.
GP surgery review: chingford-medical-practice
Title: Beware
Rating: 1 out of 5
Visited: October 2022
Sent to Practice for a Covid Booster, checked parking arrangements online, stated free parking. Arrived and parked using  blue badge and joined long queue to get in. After about 10mins queuing noticed sign stating need to enter car reg details. Getting someone in queue to save my place I went in and did this. Eventually had Jab and left.
3 days later received letter from Parkingeye demanding £100 fee for illegal parking with no details of why. Sign in Car Park states 1hr maximum parking, I was out in 50mins (from CCTV) and need to enter car reg which I did.
Health Center staff refused to help stating I was not a patient leaving me 0 to deal with Parkingeye alone. Appealed which was refused but they offered as a goodwill gesture to reduce fee to £20.
I regret to say I paid this to get rid of the hassel. I reiterate, beware off visiting this Practice, l will decline any future appointments ther.
GP surgery review: chingford-medical-practice
Title: They listen to you!
Rating: 5 out of 5
Visited: July 2022
I moved to Chingford, 5 months ago & registered with Chingford Medical Practice as soon as I could, as I need regular medication (repeat prescriptions). I had several visits to the nurses, from COVID vaccines to other issues, as well as online forms to make life easier, but not phoning or going in person, and I got immediate responses. They really do listen, it does not matter what way you communicate ~ or what the issue is ~ you get a reply, always positive!
GP surgery review: churchill-medical-centre
Title: Disappointed
Rating: 3 out of 5
Visited: November 2023
Attended to commence new cycle of contraceptive pill and had arranged to speak woth the nurse regarding this matter. Waited weeks for the appointment to come around. Met with the nurse who stated she could not issue new treatment cycle for the pill, and this would have to be issued by a doctor. Went back to reception who said the nurse must have told me this because she didn't have enough time for my appointment slot as it had been recorded as a 'pill check' which was due to last 10 minutes. Receptionist also said the doctor is not needed to issue the new treatment cycle and the nurse could have done this. Then informed there are no available appointments until January. I work shift work, and find it incredibly difficult to manage other commitments outside of my working time. I had waited weeks for this appointment, for it to then fall through. Receptionist gave me the mobile number for the family planning centre, stating this is probably the wrong number but I'll give it to you anyways. Upon ringing the mobile number, it went was answered by a receptionist of a vetinary surgery. Although a mistake, checks to make sure the right number was given were not made, despite recognition that this could be the case initially. 
I am now left without a contraceptive until an appointment becomes available in January. I will continue to phone my surgery at 0830 hours on my days off in the off chance of an appointment being available.
GP surgery review: churchill-medical-centre
Title: Disappointed.
Rating: 3 out of 5
Visited: November 2023
Attended to commence new cycle of contraceptive pill and had arranged to speak woth the nurse regarding this matter. Waited weeks for the appointment to come around. Met with the nurse who stated she could not issue new treatment cycle for the pill, and this would have to be issued by a doctor. Went back to reception who said the nurse must have told me this because she didn't have enough time for my appointment slot as it had been recorded as a 'pill check' which was due to last 10 minutes. Receptionist also said the doctor is not needed to issue the new treatment cycle and the nurse could have done this. Then informed there are no available appointments until January. I work shift work, and find it incredibly difficult to manage other commitments outside of my working time. I had waited weeks for this appointment, for it to then fall through. Receptionist gave me the mobile number for the family planning centre, stating this is probably the wrong number but I'll give it to you anyways. Upon ringing the mobile number, it went was answered by a receptionist of a vetinary surgery. Although a mistake, checks to make sure the right number was given were not made, despite recognition that this could be the case initially. 
I am now left without a contraceptive until an appointment becomes available in January. I will continue to phone my surgery at 0830 hours on my days off in the off chance of an appointment being available, however, this should not have been the case in the first instance.