janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-manor-park-practice
Title: Terrible practice!
Rating: 1 out of 5
Visited: March 2023
I’ve been trying to see the doctor for 12 weeks now. I was told to do an online form which i did and received a call back told them of my symptoms prescribed me medication. After the course of antibiotics i was still feeling the same. So I wanted to see the doctor face to face  but an appointment is 3 weeks away so i accepted and waited 3 weeks for this and it was only a phone call! I waited 3 weeks for a phone call. I work night shifts I specifically told them the time to call me, but the doctor decided to ring me at 9am twice, i missed the calls. And when i called back they told me i have to wait 3 weeks again!!! I find this a terrible service i have been suffering for over 12 weeks now and my local GP can’t help me. Just keep getting fobbed off!
GP surgery review: the-manor-park-practice
Title: Great professionalism
Rating: 5 out of 5
Visited: September 2022
My daily suffering from severe eczema and require continuous medical attention. 

Manor park surgery has always been at its best to support us with what we need. 

We are extremely happy with the service we have been receiving throughout
GP surgery review: westbury-road-medical-practice
Title: Amazing service
Rating: 5 out of 5
Visited: December 2022
I have been registered at this practice since birth. My G.P. is an amazing individual with such care and professionalism. His passion to look after his patients and nurture them back to health is amazing . He listens, cares and uses his knowledge to diagnose and prescribe the right meds. Its a privilege to be under his care and practice and indeed reassuring that my children and immediate kin are all also under his care and practice. The admin staff at the surgery are indeed very professional and always willing to help. Please keep up the amazing work you all do! Best wishes and Happy New Year!!
GP surgery review: dr-t-krishnamurthy
Title: Ineffecient
Rating: 1 out of 5
Visited: June 2023
Not received blood test results from over 3 weeks ago.Chased it up to be given wrong information. Called for results and informed that as it was from out of hours they couldn't access the results.  My daughter had a test on the same day and her results haven't arrived either!
The surgery policy is that you have to ring at a specific time - when most people are working and the staff can't make outgoing calls!
The receptionist always have no clue an dhave to pass everything onto their managers who are never on duty.
A surgery that plays with people's health! 
Changing practice ASAP
GP surgery review: dr-t-krishnamurthy
Title: Worst practice because reception on telephone
Rating: 3 out of 5
Visited: January 2022
Reception are so rude and not helpful something short simple request is made long winded all time over phone, doesn’t consider it’s elderly patient. Need staff training and edit control by medical commission as their don’t see it as emergency with over 65, she laugh on phone god help her if her parents are vulnerable or I’ll their get treated like my parent
GP surgery review: e12-medical-centre
Title: Faster service
Rating: 5 out of 5
Visited: May 2023
no longer wait at this GP dictators and staff very helpful and kind, been supportive through all the appointment
GP surgery review: e12-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Very polite, there was no delay and it was on time. Doctor checked up on me and prescribed right medications
GP surgery review: e12-medical-centre
Title: Great service
Rating: 4 out of 5
Visited: April 2023
Receptionist were very kind and helpful.The service was quick and I knew exactly what I was doing.Thank you for your great service
GP surgery review: e12-medical-centre
Title: Good service
Rating: 4 out of 5
Visited: April 2023
Satisfactory with the services. My BMI was quite high and they suggested couple of blood test and fitness program as well.
GP surgery review: e12-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: October 2022
The people are very nice and understanding and always make sure to hear and help those who are in need of treatment and they solve it in a very polite and the best way they can.
GP surgery review: e12-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
I had an appointment with the nurse and it went smoothly and she was very helpful. The reception staff were also very friendly during my visits to the practice.
GP surgery review: lathom-road-medical-centre
Title: Good GP surgery
Rating: 5 out of 5
Visited: March 2023
My mother is registered at this GP surgery. Doctor's are lovely and the staff are kind and helpful. Thank you for the care you have provided with my mother.
GP surgery review: lathom-road-medical-centre
Title: The best practice
Rating: 5 out of 5
Visited: January 2023
my family, and my husband parents are registered in this amazing practice. wenn you calling by phone,
you waiting time is not more wenn 2 minutes. 
The receptionist doing amazing job,dealing patients appointment by phone,try to help you the best way.
in my country gp staff is very root, nobody care about you.but here,practice staff is like part of you family.  
job with the people is the hardest job,with small amounts of money. 
All my family, want to say big thanks for all staff,all doctors, and practice manager.
GP surgery review: lathom-road-medical-centre
Title: Just Brilliant
Rating: 5 out of 5
Visited: November 2022
Simply a big thank you on behalf of myself and my family members to all the doctors, nurses and everybody else. We are grateful for the services we have received from your surgery.
GP surgery review: lathom-road-medical-centre
Title: GP Failed to Attend Pre-booked phone Appointment.
Rating: 2 out of 5
Visited: August 2022
Pre-booked a telephone appointment between 16.00pm -17.00pm on 02.08.22 and GP failed to call me.
I recently heard on the media that patients may be fined for not keeping appointments. Why can’t the same apply to the GP’s who waste patient’s time they earn enough? They’ll probably blame it on COVID -19.
GP surgery review: lathom-road-medical-centre
Title: Very good 👍🏻
Rating: 5 out of 5
Visited: May 2022
This medical centre is so good for me good treat . Appointments timing good not wait long time . I appreciate like this service . I m so glad to attend.
GP surgery review: lathom-road-medical-centre
Title: Terrible
Rating: 1 out of 5
Visited: February 2022
Never give you sufficient help. I’ve been with this practice for EIGHTEEN YEARS. At the start they were good but in more recent years their standards have really gone out the window. The receptionists aren’t very helpful and quite rude some of them are. In addition, when you receive test results they don’t contact you. I waited weeks until I decided to call them and they told me about my results. If you want a practice who actually cares and will give you sufficient help, don’t use this one.
GP surgery review: the-graham-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
The health professional carried out a great service. They initially called in sick so I had to reschedule. In the future it would be best if there was more than one staff member that carries out blood tests in order to avoid future delays.
GP surgery review: the-graham-practice
Title: Thoughtful Nurse
Rating: 4 out of 5
Visited: October 2023
Visited the GP for a review after prostrate surgery in August this year. I informed the GP that my life may have been saved by the Nurse who agreed to do a PSA blood test despite the GP and other surgery staff informing me that it could not be done since I did not have symptoms of prostrate related problems. 
Strongly recommend that senior male patients be offered the PSA test irrespective of whether they have prostrate related symptoms or not
GP surgery review: the-graham-practice
Title: Services gone downhill
Rating: 2 out of 5
Visited: March 2023
I asked the receptionist to ask a GP to assist me and refer me to a physio specific for orthopaedic instead of general physio. I was initially referred for orthopaedic for my back problems and even had an MRI done as requested by the physio. But as I accidently missed an appointment in Feb 2023, the physio cancelled my referral without giving me any results of MRI. I did a self referral as requested by the physio, however in order to have a orthopaedic physio appointment a GP needs to do the referral. I explained this clearly to the receptionist and he stated he will speak with Dr. and get back to me. It's been 4 weeks and I haven't received anything. Not even a call for an update. And I've attempted to call the surgery 3 times but so far it keeps ringing but no answer. 

On another matter I saw another GP face to face for the recurring throat infection I keep getting and blisters. She said she will do a referral for me to ENT, again I haven't received anything back. No appointments, referral or follow ups. That's also been 4 weeks, yet I am still sufferring the same problem. 
I'm not sure what's happened to service that once used to be very good. I can't say the same thing anymore and feel like patient care has gone downhill. Patients have only become a number without any real empathy. This is how I feel about everything at the surgery.
GP surgery review: the-graham-practice
Title: No scissors for removing stitches
Rating: 2 out of 5
Visited: December 2022
I had an appointment today to remove my stitches. I travelled by bus to attend the appointment at 5pm at 23/12/2022.

The nurse said she could not find the equipment and so I have to return on 03 Jan. Otherwise, I have to go to a&e.

What poor service the surgery doesn't even have basic equipment knowing the appointment was to remove stitches since last week.
GP surgery review: the-graham-practice
Title: Outstanding reception team!
Rating: 4 out of 5
Visited: October 2022
The reception are absolutely amazing here at The Graham Practise. They are very helpful and understanding towards my elderly aunt and go above and beyond to make sure she is seen to when required.

It’s very refreshing to come across good competent NHS staff who genuinely care about their job and the service they provide. They are certainly doing a stellar job!!
GP surgery review: the-graham-practice
Title: Fantastic reception staff
Rating: 5 out of 5
Visited: August 2022
The staff go out of their way to be helpful and to find a way forward with any issue. Very polite and calm manner.
Some amazing doctors too. 
I wish I could name the doctors that I particularly look forward to seeing.
GP surgery review: the-graham-practice
Title: Great Practice
Rating: 5 out of 5
Visited: February 2022
I have been suffering from breathlessness didn’t realise that I had asthma.
I was told by the surgery pharmacy that I have severe case of asthma which I didn’t know.
The surgery pharmacy acted very quickly and explained to me in details how asthma can be very serious in daily life.
She took her time to explain how to use the inhaler and prescribed me with the preventer which really helped me.

She personally phoned me week later to find out about my health condition.
Thank you for looking after me.
I have always been very happy with the service from my GP doctors, pharmacist, nurses and receptionist staffs they always provide excellent service and always willing to help me.
 
Thank you very much
GP surgery review: the-shrewsbury-centre
Title: Receptionist very rude
Rating: 1 out of 5
Visited: January 2024
I been there last friday(05/01/24) around 4.30Pm for my son appointment. I said Hi to her she not even reply back and she was ignoring me and she was talking her colleagues inside . Very worst customer service .
GP surgery review: the-shrewsbury-centre
Title: Review for surgery
Rating: 5 out of 5
Visited: December 2023
Thank you to the Doctors for recent care for me. 
I visited in December.
Everyone was very kind and took great care when I had few problems. Thank you
GP surgery review: the-shrewsbury-centre
Title: impossible to get an appointment
Rating: 1 out of 5
Visited: April 2023
Tried calling to book an appointment to see a doctor, no one answers the phone during the hour time slot to book an appointment, tried going online and the system will not let you book an appointment, don't get sick often and every time they have changed the way you book an appointment, can't do it by phone, can't do it on line and the my gp app won't let you do in. Guess i will have to just go in to reception and ask for an appointment.
GP surgery review: the-shrewsbury-centre
Title: Excellent GP Practice
Rating: 0 out of 5
Visited: March 2023
I cannot praise this surgery highly enough. I've always found it easy to get an appointment when needed. The doctors and nurses are very good with the telephone and face to face reviews and I've found that we get an appointment either the same day for urgent problems or within a week or so for less urgent problems. They have implemented lots of options to make the appointments. The staff are all very kind and empathetic. I've been with this practice for 10 years now and have since registered my children here too, the care is fantastic. 
Thank you very much and best wishes to the Shrewsbury Road Surgery Practice Team and the Management.
GP surgery review: the-shrewsbury-centre
Title: Brilliant Practice
Rating: 0 out of 5
Visited: February 2023
Always greeted with a happy hello and the entire GP surgery team  are all so friendly and kind! They go above and beyond to help and make you feel heard. Thank you! Keep up the great work!
GP surgery review: the-shrewsbury-centre
Title: Outstanding Practice
Rating: 5 out of 5
Visited: September 2022
Contacted the surgery regarding a condition and to enquire about the situation and procedure for attending the surgery.  I was called back later the same day and arranged a 'telephone consultation' with one of the doctors.  As a result of the telephone consultation I was given an appointment to attend the surgery later the same day.  I attended the surgery at the appointed time but had to wait a little while to be seen; of course everything slowed down by the covid controls being in place.  I was examined by the Doctor, discussed the problem and medical history and as a result I was referred to a Hospital Consultant.  I now await details from the hospital.  Once again and in my experience as always, great service, action and communication by all those at the surgery.  Could not have asked for anything better, so thanks to all concerned.
GP surgery review: the-shrewsbury-centre
Title: Good consultation
Rating: 4 out of 5
Visited: August 2022
For my first consultation with the practice I am impressed. The Doctor took time to listen and advise accordingly. I didn’t feel rushed and they went through things in detail with me. Overall very pleased so far.
GP surgery review: the-shrewsbury-centre
Title: Efficient Service
Rating: 0 out of 5
Visited: July 2022
GP surgery booked an appointment for me, given that I was having trouble doing this online. Much appreciate their help and speedy response, whilst also following up on my blood test results, reassuring that it was all fine. 

Staff members were very kind, directed me to the right place and even took me to the blood test area, as I couldn’t find my way. I admire their patience and care into a single patient like myself, not many public services do this for individual patients.
GP surgery review: dr-samuel-and-dr-khan
Title: Disappointing Consultation
Rating: 1 out of 5
Visited: July 2023
I'm a new registered patient. I have seen a gp from this practice who did not examine my legs. I had explained that the presenting problem was pain in the  medial knee aspect, which sometimes travels up and down my leg. I suffer with Lipo lymphedema and severe venous reflux and I'm needless to say suffering with additional pain in the knee/leg. The gp did not examine my leg. She did not perform any observations. I was asked questions. I've had an ultrasound which shows  swelling and bulging in the meniscus, also knee effusion. The medial cruciate ligament could not be viewed and it was recommended I have an mri. This gp explained I would have to wait to see the consultant at hospital for them to refer for an !to of the knee. She asked me to 'chase up' a pain clinic appt via a text msg link. She also did not load my regular and acute medications on the nhs  app for when it's time for me to request them. On 7/7/23, I telephoned one of the evening duty receptionists with my concerns, she advised I would receive a call from a Gp as I'm not sleeping well with pain, agitated, depressed and need an mri. I almost fell down this weekend as my knee buckled.  However, I haven't received a call. For me, it is clear this is not a practice I feel I can stay with. They are happy to leave me to suffer. It's called sub standard care.If I have to self fund an mri and it shows anything of concern that should be receiving prompt treatment, you will be contacted further. This practice is not for me.
GP surgery review: dr-samuel-and-dr-khan
Title: Attentive and timely service and good practice
Rating: 4 out of 5
Visited: July 2022
Very happy about the practice and my GP who provided great care and attention to me with my health issues in a professional and effective way.

I can imagine the pressure on the NHS workers is so high and yet this practice could help me timely and kindly.

Many thanks to the members of staff and doctors.
GP surgery review: dr-samuel-and-dr-khan
Title: Excellent practice
Rating: 5 out of 5
Visited: April 2022
I’m always pleased with the care and service I receive from my GP. From admin team to doctors everyone is helpful and kind. The e-consult and online appointment services are efficient. I really feel well cared for as a patient. Thank you Newham Vicarage Practice!
GP surgery review: dr-samuel-and-dr-khan
Title: One of the best in the area
Rating: 5 out of 5
Visited: April 2022
Had a few phone consultations in March and April 
Doctor and reception staff very helpful 
Staff are polite and if they are unsure they will check things for you
The g ps really are supportive and put themselves out to get you the right meds
explain things to you or do a referral where needed 
Like all practices it’s been a hard few years and I do feel myself and my family are lucky to be registered with the practice 
The online triage form can be difficult for some and if you are not fast enough it times out or jumps to next box
You can ring the surgery to help if you have problems or you have no access to the internet 
Sometimes lines are very busy which is understandable 
Also it says your number one in the queue but sometimes you have to put the phone down and ring again 
It could be the phone system not directly the practice fault 
Once you get through staff are so helpful 
I have been with the practice for years 
When they were in different surgeries and this practice has grown and is one of the best 
I certainly would not change 
I feel looked after 
Thank you to all the Doctors and all the staff you are a fantastic team 
It has been a very difficult few years but this practice have really done their best for their patients
GP surgery review: dr-samuel-and-dr-khan
Title: Good and helpful practice
Rating: 3 out of 5
Visited: March 2022
The only issue is that we remain the same caller number, 10 for example, for more than 20-25 minutes. This can only mean that the calls are not being answered in the morning and when they do, we are told to call the next morning. Other than this they have always solved my queries and helped me constantly.
GP surgery review: dr-samuel-and-dr-khan
Title: Great service by a young lady
Rating: 5 out of 5
Visited: January 2022
I’ve been attending this GP for a while and no one has ever been this kind the way this young lady was who I have not seen before at my time here . This young Asian lady helped me with a personal issue and as promised called me too and helped me further . NHS needs more smiley and wonderful individuals like her and I have never gained so much respect with the way she called me ‘ maam’ and was so lovely . Absolutely great service .
GP surgery review: east-end-medical-centre
Title: Very bad service
Rating: 1 out of 5
Visited: May 2023
I want to book appointment in morning and i call in morning but they told we will call you bakck in 2 hours but there is more than two hours but no replay from gp.
GP surgery review: east-end-medical-centre
Title: Some locum GP are quick to prescribe medication
Rating: 4 out of 5
Visited: March 2023
I have a 2yr old. Who had reoccurring rashes and instead of the GP helping me look into the cause of the rashes . She like yeah yeah I will prescribe a cream. 
Usually they are the trained eye and will have some idea or suggestions on how to sort the problem instead of just masking it with creams etc. It keeps reoccurring so they is a trigger either internal or external. 

They have to take time to listen and help patients get to the root cause of certain issues. Not everything requires medication esp with children.
GP surgery review: east-end-medical-centre
Title: Joining again
Rating: 5 out of 5
Visited: September 2022
Quick appointment, and problem solve over the phone staff good polite, easy to reach 
Very  be helpful
GP surgery review: east-end-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
I found that the system for booking an urgent GP appointment worked very well. I filled out the online form and received a telephone call within about 10 minutes with an appointment to see a doctor that very day. The doctor was very professional and very caring, and I was completely satisfied. I have had to visit the surgery on several occasions previously and have always been very pleased with all of the staff
GP surgery review: east-end-medical-centre
Title: Great Practice, Amazing staff
Rating: 5 out of 5
Visited: June 2022
My mother is a registered patient here at the surgery, most of the time I come along with my mother to her appointments. I must say that I extremely happy and proud of the way the surgery is run and well managed. The appointment system is not too bad and my mothers medication is always issued on time without any problems. I really have to praise the reception staff as I belive they dont receive enough credit for the work they do. I would like to particularly mention about a staff, she's an asian girl who wears a headscarf. She is so remarkable in the way she works and deals with patients with so much accuracy. I have witnessed her on a number of occasion whilst waiting in reception. She is absolutely amazing and really goes above and beyond to help patients. She shows a lot of care and empathy when speaking. She listens thoroughly. The surgery needs to employ more staff like her. Other staff are good, but at times I feel they do come across a bit rude and try to rush you. My experience with the practice is very good and I feel it could get better if the right staff are put in place. People come to the surgery because they are unwell, and when you get treated with little care from the reception staff it really will have a bad impact on the practice. Overall happy with the practice and few of the reception. There are two girls I like mostly who are there in the mornings usually.
GP surgery review: east-end-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: June 2022
I visited the practice recently.Extremely professional & compassionate staff at the surgery.
Staff at reception was very helpful & kind. My sincere thanks to all at the east end medical centre
GP surgery review: east-end-medical-centre
Title: Very freindly Receptionists!
Rating: 4 out of 5
Visited: May 2022
A lot of people are very quick to judge and make negative comments about this surgery. I have been registered with this surgery for several years and hardly have ever had a bad experience. Doctors and nurses are lovely and very caring towards you. The girls at the main reception are the real angels of the surgery, always polite and freindly and they greet you with a big smile. I am a morning person so I mostly have appointments then. Not sure about the afternoon staff, but the girls here in the mornings are so lovely. Like a breath of fresh air