janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: padiham-group-practice
Title: Terrible service
Rating: 1 out of 5
Visited: August 2023
I rang at 8.00am this morning to make my husband an appointment I was 32 in the queue waited half an hour before I managed to speak to the receptionist. The only appointment available was 2.30pm I explained that my husband could only attend early morning or late evening was told 2.30pm was the only appointment they had or I could waste another half hour in the queue tomorrow. I reluctantly took the appointment and my husband had to take unpaid leave to attend. He was driving from Southport and got stuck in heavy traffic and was 15 minutes late and was informed he would not be able to see the doctor. They have no regard or sympathy for my husband circumstances totally frustrating. They just informed him he would have to ring again in the morning with no guarantee he will receive an appointment to accommodate his working hours.
GP surgery review: padiham-group-practice
Title: Shocking appointment times
Rating: 3 out of 5
Visited: November 2022
On 9th November I asked for an appointment for a blood test for my wife who has cancer. Was told by the receptionist that the earliest appointment available would be 12th December.
It is simply shocking that a simple procedure cannot be done sooner.
GP surgery review: padiham-group-practice
Title: Very Good Treatment
Rating: 5 out of 5
Visited: May 2022
Had to visit regarding ear irrigation reception staff very good treatment by healthcare staff was very professional.
GP surgery review: rosegrove-surgery
Title: Poor feedback
Rating: 2 out of 5
Visited: November 2023
Having had blood tests for low B12 following a previous low test result and advice to take multivitamins, I rang to obtain new results. I was both shocked and disappointed to be told by a receptionist that my levels had increased slightly and were in the normal range and she advised no further tests required and I should keep taking multivitamins. Since when was it a Receptionist role to give medical advice, I would have expected a call from a qualified GP. I'm now raking b12 tablets but no idea if this is correct.
GP surgery review: rosegrove-surgery
Title: good practice but they mess my prescritpion up
Rating: 4 out of 5
Visited: July 2023
everytime i order all my tablets yous always miss my pain killers & they are 1 of my main tablets     & it gets me really wound up  because i have to do all again  so sort that out & i will be happy
GP surgery review: rosegrove-surgery
Title: Great practice lovely staff
Rating: 5 out of 5
Visited: November 2022
Even though the nhs is under a lot of strain at the moment, the staff at this practice are always helpful and go the extra mile.
Best thing I ever did was change to this surgery
GP surgery review: rosegrove-surgery
Title: Shambles
Rating: 1 out of 5
Visited: February 2022
My insurance company arranged for myself to have a medical, my appointment was for 11.10am but I was asked if I could be there for 11am to have a blood test. I was there at 10.40am, they had no appointment for me, I showed the receptionist my 2 text messages I had received on my phone confirming my appointment, at 11am someone turned up with papers they had downloaded, I asked the receptionist if I should leave and ring my insurance but said no, I was left not knowing what was going on, at 11.15am I decided to leave having found out that they were running 1 hour late. This was supposed to be a medical for my insurance company for my life cover, I have had private medicals before which have been on time, I did not expect a back street doctors that was crammed with other people, I thought the place was a shambles.
GP surgery review: rosegrove-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: January 2022
New to Rosegrove and registered with this practice. Excellent communication, always polite and helpful. Feel valued and cared for, unlike the large practice I used in Pendle.
GP surgery review: ash-trees-surgery
Title: Great nursing care
Rating: 5 out of 5
Visited: December 2023
I attended the surgery to have dressing and staples removed after a surgical procedure. I was delighted by the friendliness, professionalism, efficiency and competence of the person who cared for me. Thank you
GP surgery review: ash-trees-surgery
Title: Wonderful Practice
Rating: 5 out of 5
Visited: December 2023
Staff at the practice have displayed nothing but kindness patience and been so helpful to my family and myself I can’t paise the practice highly enough
GP surgery review: ash-trees-surgery
Title: Great service
Rating: 5 out of 5
Visited: December 2023
I was fortunate to get an appointment very quickly. The physio was able to accurately diagnose my problem and gave me an injection of steroid on the same appointment
 Very knowledgeable and  professional service
GP surgery review: ash-trees-surgery
Title: Great doctor
Rating: 5 out of 5
Visited: November 2023
Excellent doctor listened to all my concerns and acted on follow ups immediately . I received informative information and felt reassured
GP surgery review: ash-trees-surgery
Title: Listened to my ailments
Rating: 5 out of 5
Visited: November 2023
Doctor and pharmisist acted promptly to mitigate my illness.
When I arrived my ailments were reviewed and medicine modified within the same day.
Then followed up to monitor effectness.
GP surgery review: ash-trees-surgery
Title: Great help
Rating: 5 out of 5
Visited: November 2023
Rang with bad strep throat. Got call back immediately. Penicillin request sent straight to pharmacy after checking it was ok with my other tablets. Rang pharmacy and they arranged delivery same day...and put my normal tablets on delivery too. Such a relif and wonderful service. Thankyou Ashtrees x
GP surgery review: ash-trees-surgery
Title: Thankyou!
Rating: 5 out of 5
Visited: November 2023
We contacted the surgery at 8am to ask for a same day appointment and we were contacted within 20 minutes, and offered an appointment within 60 minutes of our initial call. The GP was thorough and felt that our daughter needed a review by paediatrics. I understand there was some push back from the paediatric team, but the GP insisted that our daughter was seen. We are grateful that the GP remained steadfast, and appreciate her thoroughness.
Our 17 year recently needed to access a same day appointment, which she did on her own and she had a similar experience of being called back promptly, seen at our local branch by a GP, which was fantastic as she had no transport, and she was given really clear advice and guidance around her concerns. 
We're very grateful to the practice for the very best care that is given to our children. We have a real sense of safety, knowing that concerns are taken seriously, the children are seen promptly when needed, further assessment is requested when necessary and we're all treated with kindness and compassion.
We hugely appreciate the 'family practice' ethos if the surgery and we feel our GP knows us as individuals as well as a family unit. Thankyou!
GP surgery review: ash-trees-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: October 2023
I have multiple medications - when away on holiday, unfortunately we forgot to pack one. I contacted Ash Trees and explained the situation, they organised an urgent prescription to be sent to a pharmacy close to where we were staying and I picked it up in the same day. No stress, or worry, the people I dealt with were extremely helpful and solved my problem, so I could continue to enjoy my holiday. I'm very grateful, thank you.
GP surgery review: ash-trees-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2023
Absolutely fantastic today. My appointment could not have gone better. Excellent practitioner. Certainly knew everything. 
Made me feel so welcome and comfortable. 
Thank you so much.
GP surgery review: ash-trees-surgery
Title: Quick action
Rating: 4 out of 5
Visited: October 2023
After having been recommended to have hearing tested when having earwax removed I rang Arnside surgery, referral was swift, initial appointment at WGH followed swiftly and within month from 1st call I have my hearing aids. Can't ask for better service.
GP surgery review: park-view-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
I have never had a problem getting an appointment whenever I have needed one and usually within a very reasonable timeframe at either Milnthorpe or Carnforth. I have always been very satisfied with the the service I have received from all levels of the clinical staff and from the admin staff as well. I trust that this practice will continue as an independent operation.
GP surgery review: adlington-medical-centre
Title: Significant deterioration in quality
Rating: 1 out of 5
Visited: May 2023
Since being taken over, it’s virtually impossible to get an appointment, including for children. 
This used to be a really effective and caring practice and it used to be easy to speak to someone or get an appointment when needed.
Telephone consultations now seem to work on the idea that the GP can ring whenever they feel like it during the day and you’re expected to be available at all times but getting through to the surgery takes around 30 minutes to speak to someone. The management of the surgery needs some serious improvement on how to deal with members of the public as many of the issues seem to be created by the surgery themselves and could easily be resolved by better communication with patients and more effective management of their appointments system.
GP surgery review: adlington-medical-centre
Title: Very poor service
Rating: 1 out of 5
Visited: March 2022
We have been patients at this surgery for over 30 years and the decline in service has been remarkable. You never see the same doctor twice, which means a complete lack continuity,  half an hour each time to get through on the telephone, sometimes being cut off and having to start again, no call back from booked telephone appointments, no standard parking and just 1 disabled parking space that always has a local residents car parked in it. If any other type of business was run in the same manner, it would be bankrupt but now. If you are a new resident in Adlington I would not recommend this practice.
GP surgery review: buckshaw-village-health-centre
Title: Efficient and friendly
Rating: 5 out of 5
Visited: July 2023
I was seen by the GP today in the new increased hours service on a Saturday . I was seen quickly by the GP who issued me a prescription that was ready to collect that evening. Great service and lovely staff members.
GP surgery review: buckshaw-village-health-centre
Title: Positive experience
Rating: 5 out of 5
Visited: June 2023
I was really pleased with the service - I was booked in for a vaccine and the appointment with the nurse was on time and a quick and easy experience with helpful advice given by a very friendly nurse.
GP surgery review: buckshaw-village-health-centre
Title: First Class
Rating: 5 out of 5
Visited: June 2023
Phoned to book appointment and advised now evening slots available outside normal working hours. Ideal since I work 9 to 5. Health Centre not as busy as during the day. Appointment on time. No complaints.
GP surgery review: buckshaw-village-health-centre
Title: unsafe
Rating: 1 out of 5
Visited: April 2023
i don’t know how this nm health innovations group is able to open more services or keep the ones they have open. impossible to get an appointment. receptionist are rude and have no respect for confidentiality. why are you unable to book an appointment without telling the receptionist why? If I need a longer appointment I will ask. everyone should have access to health care & it’s unsafe to wait for 4 weeks plus. shouldn’t have to beg for a appointment
GP surgery review: buckshaw-village-health-centre
Title: Terrible
Rating: 1 out of 5
Visited: March 2023
Failed to call me back on 3 occasions when I said I wanted to compliant they cancelled my appointment and refused to treat me! How the NHS and CQC let these continue to operate given the multiple negative reviews is beyond me
GP surgery review: buckshaw-village-health-centre
Title: Poor customer service
Rating: 2 out of 5
Visited: July 2022
After trying to ring to surgery prescription line for 45 minutes and my daughter needing medication ordering I decided to go and order at the surgery instead. 
Upon arrival I arrived to two receptionist speaking between themselves regarding holiday prices. Even after seeing my waiting they still carried on their conversation.
Once been greeted by the receptionist and quieried my daughters prescription, I was told they would need to request This to the GP. 
What shocked me the most was Inbetween a conversation with the receptionist she received a person call which she answered in front of me. 
I was shocked belief. 
I am a reception manager  myself for two facilities and the customer service I received was shocking. 
Also why do patients have to be asked to wear masks but not staff…
GP surgery review: buckshaw-village-health-centre
Title: Repeat prescriptions
Rating: 2 out of 5
Visited: April 2022
I tried to order a repeat prescription on line vua NHS app and Patient access yesterday to discover all my repeat meds have been removed from my list.  I then tried to call the prescription line at the surgery to be on hold for well over 40 mins, 7 minutes at number 1 in the queue! I was then informed by the receptionist that my life-saving insulin had been removed from the list along with my anti-depressants simply because it was just over a month since I last ordered some!  So obviously its assumed my diabetes is cured!!
 I have also tried to make an appointment on line to discover the 19th May is the next available appointment.  Fortunately my complaint is not urgent but I really feel for those who have more significant illness who need to see a doctor.
GP surgery review: buckshaw-village-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
Very welcoming reception staff, pleasant waiting area.Young GP extremely helpful, explained problem clearly, offered various advice, printed out information leaflets. I felt listened to, was given excellent advice and felt much better leaving after his consultation. Despite him being rushed off his feet he made me feel reassured.Excellent service.
GP surgery review: buckshaw-village-health-centre
Title: Awful doctors surgery
Rating: 1 out of 5
Visited: January 2022
Made a appointment early October for mid November for no one to bother calling me. Rang them and they said oh yes they was meant to do then made another appointment for early January and the exact same again! So have been waiting for an appointment 3 months at this point. I have then had to make a finally appointment end of February!! Had a call today for there call center appoitnments to say the surgery we’re saying my number was incorrect but I had got her call through fine and she couldn’t answer why they had said my phone number was invalid! So seems as if they just can’t be bothered ringing me and have then made an excuse on why this is.
Awful surgery and when I have been in the past the reception staff are extremely rude and make you feel very uncomfortable! Will be trying to be move doctors if possible!
GP surgery review: buckshaw-village-health-centre
Title: Awful
Rating: 1 out of 5
Visited: January 2022
Absolutely shocking service.
Had to wait weeks for an appointment and then when I arrived for my appointment I was told the doctor was 40 minutes late. Not acceptable! Why was there no phone call advising this before I arrived. Just cause it is the NHS we are expected to accept this and waste time sat around. Would the doctor wait for me if I was 40 mins late.  Don’t think so.
GP surgery review: granville-house-med-ctre
Title: Poor Service
Rating: 1 out of 5
Visited: August 2022
So I had a telephone consultation with a doctor yesterday and was told to call in for a blood test form to find out what’s wrong with me. I went in with my baby today and was told I don’t need the blood test for she will book me in to the clinic across the road next week, she offered me 10.30 but I said no because my baby would be napping so she offered me 11.50 so I took that, later on I noticed on the app it was booked for 10.30, I phoned up and was told it’s been booked for that time and they can’t change it because it’s in time order so I said well I can’t make that so she said she will make me an app at the hospital but I would need the blood test form that I wasn’t given when I came in so it would mean another trip in to get the blood test form which I’m not prepared to do as I’ve too much going on so now I’m going to continue with the issues because Granville house messed up again like always ! they haven’t even offered to post the blood test form to save me coming back in!
GP surgery review: granville-house-med-ctre
Title: impossible to get an appointment
Rating: 2 out of 5
Visited: July 2022
You can be redialling on repeat, I mean constantly, from 8am and still no chance of getting an appointment.
GP surgery review: granville-house-med-ctre
Title: Used to be excellent
Rating: 2 out of 5
Visited: May 2022
Been on their books for over 30 years and always had great service and on-the-day appointments if booked first thing in the morning. Now it's hopeless. From 0800 the phone seems to be permanently engaged. Tried twice this week and both times there were no appointments available by the time I got through. Today I tried phoning 26 times and when I got through at 0827 there were no appointments left. I was told to queue outside the door at 0800 next week to try to book an appointment but was warned the queues were getting longer every day. There are no appointments available through the NHS app for six days. It's little wonder A&E is under such pressure.
GP surgery review: granville-house-med-ctre
Title: Appalling avoid this surgery  !
Rating: 1 out of 5
Visited: April 2022
If you are not already a patient at this surgery then honestly don’t bother, save yourself the stress !!!! Today I have seen a GP and been issued a prescription which I asked to be sent to Chorley pharmacy as it is open till late, I rung the pharmacy at 15.30 to be told it wasn’t there yet, tried again at 17.30 ish to be told the same they couldn’t find it even on the system, rung back to the GP only to be told it’s definitely sent to Chorley pharmacy and they gave me a ref number, rung Chorley pharmacy, they eventually found it off the ref and told me it had been sent to rowlands and they couldn’t access it to do anything with it, phoned gp surgery back and they said there’s nothing they can do it’s been sent to Chorley pharmacy il just have to ring them back and tel them that, rung Chorley pharmacy back to be told the exact same thing! Basically bounced backwards and forwards between the 2 and neither can help and apparently the gp can re issue the prescription so I’m unable to get my prescription… brilliant .. il just suffer shall I?
GP surgery review: granville-house-med-ctre
Title: Used to be the best
Rating: 3 out of 5
Visited: January 2022
On 1st January 2022 I noticed this practice had quietly removed the messaging facility from EMIS Patient Access.  This facility was used to request repeat medication that they were unable to specifically add to the 'repeat' section.  As an individual on the spectrum this was my preferred method of requesting medication so clearly they want to make things more difficult for everyone in an apparent attempt to restrict people to using older methods of contact such as telephone, post, in person visit.  This practice is going backwards.

On 4th January 2022 I observed that the messaging facility was still not available on EMIS/Patient Access so as a direct result of this I had to book a doctor's appointment for something which the admin staff should have taken care of.  It seems they want to cut down on their own workload although they haven't figured out that this results in a greater workload for the doctors as they are forced to do their jobs for them.
GP surgery review: library-house-surgery
Title: Formally excellent
Rating: 3 out of 5
Visited: October 2023
All staff encountered have been unfailingly pleasant and helpful and until yesterday, the overall service has been mainly smooth and quick. Suddenly, the site is inaccessible and my login details unrecognised. The courtesy of a simple email to patients, explaining the new procedure and how to uodate details, as well as someone to answer the 'phone, would be appreciated. At 2.30 p.m. on Tuesday, there is the dismissive announcement that the line is closed and an instruction to ring 111 which, in many cases would be highly inappropriate.
It's bad enough not being able to make appointments or speak to a doctor, without being blocked from the site all together.
GP surgery review: library-house-surgery
Title: Service deteriorated. No Dr. appointments in surgery
Rating: 1 out of 5
Visited: January 2023
I requested a face to face appointment with a dr and an ecg due to having increased palpitations and swollen fingers. Heart disease is in the family, and I also have kidney disorder and high von willebrand/factor viii. I was advised to ring back at 8am for next day appointment (this has happened before but you can't get through for a long time, and all appointments taken when you do get through). I asked for a future appointment, same response, released at 8am so ring back then. I was told that if I didn't want to wait to see if I was successful in getting an appointment, that I should go to hospital emergency.  Hospitals are struggling to cope, so why is this surgery encouraging patients to attend hospital rather than improving their appointment system? No face to face appointments available on the day or even in the future. All patients told to ring surgery at 8am for on the day or newly released future face to face appointments. Its obvious the phone lines will be jammed at 8am on a daily basis with a lot of frustrated patients. Shocking organisation and lack of care.
GP surgery review: library-house-surgery
Title: Terrible advice
Rating: 1 out of 5
Visited: November 2022
My 3 year old has croup and instead of giving us the medicine he needs I was told to get him out of bed each time he coughs and go sit outside in the cold for 10 minutes. Ended up being treated in urgent care. This is now the second time Library House has refused to treat him and he has ended up in hospital the same night
GP surgery review: library-house-surgery
Title: Poor Service
Rating: 1 out of 5
Visited: August 2022
I have been attempting to contact the practice manager but without success.

It is virtually impossible to get through to this practice by telephone so I actually visited in person.

The receptionist was helpful and tried to get a manager to contact me but again without success.

I have a simple issue to resolve for which I need a bit of support but the only way to get a call from a manager is to submit the request in writing and wait!?!

Weird, and, yea I’m still waiting.

This used to be the primary GP service in Chorley - not now it isn’t.
GP surgery review: library-house-surgery
Title: Terrible - cannot get appointment
Rating: 1 out of 5
Visited: July 2022
I have recently moved from a previous GP with existing medical issues and investigations needed. My old GP said as I was so close to moving they would ask my new GP to refer me for the investigations. However, I cannot get an appointment at this GP surgery to progress my investigations, they said to call back in a week to see if they have any availability once the diary is extended. That is simply no good since I have had my issues for months. They offered an emergency appointment but I could not do the time they gave due to a work commitment and could not offer me anything else unless I called back later as they had to give the appointments in time order (despite me needing one just 45 minutes later than the one offered)