janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: modality-mid-sussex
Title: First impressions of a relatively new patient
Rating: 1 out of 5
Visited: June 2023
Having read the comments of your current reviewers, I must admit that I find the situation rather alarming !
As a recent transfer from Canbury Medical Centre, Kingston-Upon- Thames, I must state that the level of service between the two is like chalk and cheese ! So far I have been unable to get through on the phone because, the message states, you are experiencing a large number of phone calls? I would be interested to learn who is actually taking all these calls because, on each occasion I have visited the clinic the 3 ladies at reception are not manning the phones ? We are also informed that you are experiencing excessive demands from patients which has necessitated the making of appointments for the next three weeks and no further!
With this in mind one should expect to see an overcrowded waiting room, but this has not been the case when my wife and I have called and, up to now, we have only ever seen one person waiting to see a doctor? Must we assume that the excessive amount of patients are entering through a rear door and bypassing the waiting room?
We do understand that the NHS is struggling and we have the utmost respect and admiration for all NHS employees, but we are not totally convinced that the attitude of your admin staff is what it should be. On each occasion that we have called we have sensed a lack of empathy on the part of most of the reception ladies who seem more concerned with giving us bad news and turning us away! My wife is not well and has developed a continuous cough over the last two weeks, which called for the intervention of a doctor, in my opinion, but, on our visit on Monday we were told that you were fully booked and that we should go to Crawley Hospital ! I chose to speak to the local pharmacist with the hope that he could prescribe suitable medication but his advice was to see a doctor for fear she had a chest infection. When I told him there was no doctor available he told me to go back to the clinic and to inform your staff that he has recommended she consult a doctor that day! Unfortunately, your lady at reception was not interested and simply repeated that the clinic was fully booked. In my frustration I demanded to know just how many doctors were available and was informed that she did not know!
Not good enough I am afraid and you need to get your house in order.
GP surgery review: modality-mid-sussex
Title: Welcome improvement but why not implement it fully?
Rating: 2 out of 5
Visited: June 2023
Since Modality took over the practice, trying to get an appointment has been difficult - almost impossible by phone, often quite difficult in person and requiring two or more attempts.

Consequently, I was quite pleasantly surprised to receive a reminder that a routine blood test was due which contained a booking link. That link worked and an acceptable booking was made.  However, there was no apparent way to book a follow on appointment with the diabetic nurse for whom the routine blood test is intended.  Why not?

I am required to have blood tests every 6 months, followed by reviews with the diabetic nurse.  Once a year, I'm also required to have a foot inspection, which can be combined with a blood test or review appointment.

In addition to the regular appointments noted above, I'm due B12 injections every 12 weeks to address an ongoing auto-immune condition. I have to book those, generally trying a month in advance (when booking open) and having to revisit once or twice to get an appointment.  The odd day or so out should make little difference but ideally needs to be near 12 weeks or less for maximum effect.  Practice guidelines suggest B12 injections require 10 minute appointments.  Nurses state 2-3minutes and can generally be slotted in between other appointments.

So my questions : 
Why don't Modality send out reminders and links for all routine procedures (blood tests, diabetic reviews, injections etc)?

Why don't Modality link appointments for test and associated reviews when sending out reminders for tests?

Why require 10 minute appointment slots for a procedure which the nurses assess as a 2-3 minute job?

When B12 injections are due in a similar timeframe to diabetic review or similar nurse led appointments why can't the two be combined?

Combining/linking routine appointments and providing the facility to do that would not only relieve patient frustration but also the telephone load.
GP surgery review: modality-mid-sussex
Title: No Show problem
Rating: 1 out of 5
Visited: June 2023
This is just a suggestion but prior to Modality taking over the practice, there was a system in place where the patient received a text reminder the day before their appointment. With the reported number of ‘no shows’ of over 500, reinstating this practice is surely worth a try?
GP surgery review: modality-mid-sussex
Title: Appointment problems
Rating: 2 out of 5
Visited: June 2023
Just had a baby and I am meant to have a 6 week check but the appointment came through for 7 and half weeks. So waited for my appointment and cancelled on the morning and booked for over a week later making it an almost 9 week check. It’s so disappointing as we do have concerns we wanted to go through. The appointments at the doctors are getting beyond a joke and someone is going to end up in a bad way if the NHS don’t do something sooner.
GP surgery review: modality-mid-sussex
Title: Excellent staff but appointment problem
Rating: 3 out of 5
Visited: May 2023
We as a family have been patients at Crawley Down Health Centre for over 30 years.
The process for getting an appointment has never been ideal but has recently become very difficult. 
I recently wanted to make an appointment for something which I didn’t know was urgent or not but described symptoms to receptionist. I was given a phone appointment in over 2 weeks time. When I did receive the phone appointment I was given a face to face within an hour and hospital appointment for a scan the next day. 
Fortunately, all was OK but I worry about procedure where receptionist makes the call on how urgently you need to see a GP.
We have always found the GPs and nurses to be excellent and feel for them as they are clearly under pressure due to staff shortages. 
I have recently been trying to book a screening test for which I have received two letters telling me to book an appointment. The receptionist is always very apologetic when I call but tells me there are no appointments available for screening tests as there are no staff available to do them. This week I received a reminder letter to book an appointment.
There are clearly concerns about Modality and the appointment  system but I think we all need to be mindful of the fact that this is not the fault of the staff who work at the surgery. 
I have the greatest respect for and trust in the doctors and nurses at the surgery and worry that negativity about the appointment systems is having an effect on them.
GP surgery review: modality-mid-sussex
Title: Hopeless
Rating: 1 out of 5
Visited: April 2023
After being prescribed medication in January to resolve a couple of medical issues I was told to have a blood test in three months to see if it was working. Had bloods taken at the beginning of this month and informed they would take a week.  Unable to get through on the phone (no surprise there!)I checked my Patient Access App and saw that one of the blood tests required hadn’t been done! Medication runs out in a week. The other test had been done but no indication as to whether it was ‘normal’ or ‘abnormal’ as had been shown in previous tests. Thought I’d send an e mail but it’s just a tick box form.  This is just one in a series of appalling experiences over the last year of inability to get an answer or appointment.  The entire practice is not fit for purpose.
GP surgery review: charter-medical-centre
Title: Unable to book a doctor
Rating: 3 out of 5
Visited: October 2022
This surgery has always been good with appointments. but right now I find myself without being able to book an appointment as there aren't any current ones.
 I have had flu and COVID and I have a problem with my left ear and I should have been able to access a doctor but no appointments I have been too poorly to even battle with phone calls so booking online as I used to would have been an easier option for me. Already trying to change surgeries.
GP surgery review: charter-medical-centre
Title: Wonderful reception/ admin team
Rating: 4 out of 5
Visited: August 2022
The reception team go above and beyond and the advanced nurses are incredible!! They have done more for my 94 year old terminally ill mother than any of the drs !!!!
GP surgery review: charter-medical-centre
Title: Great Problem Solving
Rating: 5 out of 5
Visited: August 2022
One of the reception team went above and beyond to sort out my prescription order today. It was dealt with quickly and efficiently and she was polite, friendly and helpful.
GP surgery review: charter-medical-centre
Title: Best practice
Rating: 5 out of 5
Visited: August 2022
My mother and I have been registered at Charter Medical Centre for several years. Over these years we have seen considerable improvement in provision of care and service to patients. From reception staff to nurses, doctors, clinical pharmacists everybody is extremely friendly, responsive to patient needs and provide high quality care. The website is kept up to date, booking both online and in-person appointments is convenient and care of patients is your first concern. The clinical staff keep their professional skills and knowledge up to date.

Throughout the pandemic we received highest quality of care with staff working sincerely and tirelessly never compromising on patient care.

We would like to extend a huge thank you to each one of you.
GP surgery review: charter-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: July 2022
I cannot fault the care and treatment I have received this past week from staff at Charter Medical practice when they discovered I was very anaemic after a routine blood test.
I have been with Charter for nearly 5 years and have received excellent attention throughout that time even in the height of the COVID pandemic. I would recommend it to others.
GP surgery review: charter-medical-centre
Title: Outstanding
Rating: 5 out of 5
Visited: July 2022
My consultation was a phone-call which was up-graded to a visit to the practitioner.
The practitioner was very thorough and put my mind completely at ease as well as explaining thourougly what had happened to my shoulder.
The advice he gave me has really been helpful and comforting.
GP surgery review: charter-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: June 2022
A general shortage of the medicines I need, led to the medicines not been available at my named pharmacist. I tried a number locally which were out of stock but found one with 2 packs left, but not able to save for me until I presented a prescription. The Charter prescription team, raised the necessary prescription, got it signed and into the pharmacists hands in 35 mins. I got one of the last packs of meds. Thank you, much appreciated
GP surgery review: charter-medical-centre
Title: Amazing practice!
Rating: 5 out of 5
Visited: April 2022
This is the best practice in the area.
The staff are amazing, caring, a very supportive team.
My GP really cares, he always listens and supports me whatever the problem.
I cannot recommend this practice too highly.
GP surgery review: trinity-medical-centre
Title: Fantastic friendly staff
Rating: 5 out of 5
Visited: May 2023
I have been coming to the practice for my travel vaccinations and have been seen by 4 nurses and at least 2 reception staff. Every single person I have spoken with in the surgery has been so kind, friendly and accommodating. I have been very grateful for the absolutely wonderful staff in the surgery, thank you!
GP surgery review: trinity-medical-centre
Title: Terrible after the merge
Rating: 1 out of 5
Visited: April 2023
Cannot get any appointments in advance. Requested a long appointment for an in person medical form that needs to be filled out and was booked for a telephone appointment instead! Staff take no responsibility and do absolutely nothing to help rectify the situation. Even when calling at 8:30 on the dot it is impossible to get through and I have to keep calling a minimum of 200 times. So many practice rooms and GPs and yet it is impossible to get an appointment and some reception staff are so rude.
GP surgery review: trinity-medical-centre
Title: Reception
Rating: 4 out of 5
Visited: April 2023
I just wanted to write a quick thank you for the kindness and never ending patience of the Prescription Team. They are all so lovely, even when they’re crazy busy. I’m not an easy customer, and I need different medications all the time. The Team never make me feel bad for bothering them, and they’ll patiently listen to my little panics and go over and above to get me sorted. When I hear other people moaning about their surgeries, I’m always proud to be looked after by the Trinity Medical Centre, and very grateful x
GP surgery review: trinity-medical-centre
Title: Awful receptionist and phone appointment system
Rating: 1 out of 5
Visited: October 2022
Had to wait 3 weeks for a phone appointment booked for 10:10. The day comes, I'm riding back from the gym to make sure I'm available for the call...doctor rings at 9:09 and I miss it as I'm on my bike. All messages about the appointment say keep half ab hour either side free, which would be 9:40 to 10:40.  Itill haven't heard by midday so I ring Trinity, after a 40 minute wait I get told I'll have to book another appointment for three weeks time. After some complaining on my side the receptionist said she'll pass a message on the the GP, now I have to wait at home for the rest of the day with my phone glued to my hand on the off chance the GP calls, and if the GP.doesnt call, I have to wait another three weeks.

Absolutely dreadful system that punishes the customer for the GP's mistake.
GP surgery review: trinity-medical-centre
Title: Poor receptionist
Rating: 2 out of 5
Visited: July 2022
Myself and my wife called for different reasons on 22/09/22. And we both were made to feel that we were an inconvenience, absolutely no care or help whatsoever, my wife is a cancer patient, so expect a bit more care, I hope the receptionist wasn’t trained this way, but her attitude was appalling, once you actually get to see or talk to a doctor then the experience is really good, if I was as helpful to my customers as this person was to us I wouldn’t be in a job for long, they certainly need to get there act together and show more care.
GP surgery review: trinity-medical-centre
Title: Appalling receptionists
Rating: 1 out of 5
Visited: April 2022
2 weeks to wait for an appointment. Appointment cancelled and rescheduled twice. Waited today for a promised call between 9 and 12. Call didn't happen. Called practice. Receptionist did what they ALWAYS do at this surgery which is get snappy and patronising, with a "we do have other patients you know" line despite the fact I was just asking for clarity about when I could expect a call. I have had to get colleagues to cover me so I could do the appointment and can't just wait around all day with receptionists refusing to give any idea of when the scheduled appointment might happen. 90% of the receptionists I have dealt with at this practice over the last few years are absolutely shocking in terms of their attitude.
GP surgery review: trinity-medical-centre
Title: Superb staff and overall service
Rating: 5 out of 5
Visited: April 2022
Throughout the pandemic the Trinity Medical Centre has managed to stay open and fully functioning despite the huge odds against them. There has been no interruption to my, at points, daily care needs. The staff (particularly the nursing & healthcare team) have all been exemplary and kept my spirits up during a very difficult time. Any issues have been dealt with efficiently and effectively.
The e-consult system is sometimes a bit tiresome to go through but does work in the end. The phones are usually difficult to get through on but that is true for every doctors surgery.
Overall, Trinity Medical Centre has been a beacon of light in the dark times.
GP surgery review: trinity-medical-centre
Title: Fantastic staff and ran well
Rating: 5 out of 5
Visited: February 2022
When I registered with this practice in May 2021 the admin team were so helpful in setting me up and making sure I could get my regular medications when my previous surgery hadn't transferred over info in time. Since then I've never had issue with reordering medications through the online system.

Twice now I've used the e-consult service and promptly received a response meeting my needs. I was impressed how quickly blood tests and appointments could be arranged.

I've now had two appointments with a GP (around possible M.E) and found them to be the most empathic and respectful GP I've ever had. They were conscientious, warm and genuinely wanted to help with my issues. I felt heard, not rushed and supported. This is sadly rare and was so appreciated.

It's a challenging time for GP surgeries everywhere, and yes it can take a long time for phone calls to be answered (this is not an issue with the staff), but I wanted to recognise the excellent service from all I've encountered at this practice. Thank you.
GP surgery review: trinity-medical-centre
Title: Really gone down hill
Rating: 2 out of 5
Visited: January 2022
I haven't been able to get through to the practice for 2 weeks and I have been trying at 8am everyday. It's not urgent but it's something that's causing me huge stress and I'd really like to speak to my Doctor. Requested a nurse call online for today but I didn't receive it. 
Prior to this, in January, I had an appointment about some pain I'd been feeling in my breast. The Doctor googled "breast pain" in front of me and was very dismissive of my concerns. When I asked to be referred for a mammogram, he said "I have loads of referrals to do today" and looked openly very annoyed. 

Referral has since gone ahead so I am happy with that however, I'd really like to speak to a doctor about my other ongoing issue. I'll have to try again every day next week and hope for the best.
GP surgery review: trinity-medical-centre
Title: Couldn't get appointment at all.
Rating: 1 out of 5
Visited: January 2022
I tried to book an appointment for a couple of weeks ahead and there was no chance of one at all. This wasn't during covid and it was for serious symptoms. I pay NI every month but can't even see a doctor. They expect you to phone early in the morning in the hope of a cancellation sometime then presumably lose pay by taking time off if you're lucky enough to actually get a cancellation.
GP surgery review: buxted-medical-centre
Title: Excellent experience
Rating: 5 out of 5
Visited: January 2022
I phoned the Buxted Medical Centre in the afternoon and although the answerphone was telling me there were no appointments available, after I had discussed my symptoms with the receptionist, I was offered one the following day.  My appt at the surgery was on time and I had an extremely pleasant and empathetic and thorough consultation.  I was referred for further tests which I booked face to face with a very helpful receptionist before leaving, without any problem. Overall my experience of Buxted medical centre was excellent especially as they have been confronted with a difficult period over the past couple of years. Because of the difficulty of accessing any communication and/or appointments I had given up trying to be a patient with the surgery so I was absolutely delighted that improvements are being put into train. Well done to everyone who is making this happen. Thank you.
GP surgery review: hailsham-medical-group
Title: Shocking service
Rating: 1 out of 5
Visited: April 2022
I was asked on this review to write when I last saw my GP, it was so long ago, I cant remember I would like to see my GP, I hung on the phone this morning for one hour and 20 minutes, I have e-mailed and messaged , I just want to see my GP please
GP surgery review: carisbrooke-surgery
Title: So sorry to say it has gone downhill
Rating: 3 out of 5
Visited: March 2023
I used to be full of praise for this practice, and it has some amazing doctors.  Since it has moved to a long way from Central St Leonards it has gone downhill.  Today, by 8.45, a recording told me all appointments were taken.  Yesterday was Monday so I did not even bother trying! My son is a patient, and has severe learning difficulties and is non-verbal.  They still refuse to give us (his parents) a report from the hospital as he is 16 without his consent or proof of his disability! But when we requested that they confirm his disability to a local government department they responded 'Yes of course we will, that will be £35 please!!!'  We are both on low incomes, and thankfully this letter was not needed in the end.  In the past I have needed a similar letter to confirm my own disabilities and one of their wonderful doctors immediately obliged without asking for money.  Okay, lets be fair, charging to sign a passport form I can understand as I accept Doctors have more important things to do, and you do not need a doctor to do it anyway.  But this was a shock, especially from a surgery I had always admired.  When my son's mother moved to Hastings town centre we fought hard to keep our son at Carisbrooke because we liked them so much!  They had known us for years and been really good.  Now, that 'personal touch' has gone.  I am a Christian, and I do not write bad reviews to troll.  I have written many good reviews on Trustpilot.  I am writing this in the hope that things will improve and I can write something better in the future.   We still have not had that report from the hospital.  We just pray it was nothing too important.  God bless you all
GP surgery review: carisbrooke-surgery
Title: Amazing to have staff with compassion
Rating: 5 out of 5
Visited: March 2023
I have a number of health challenges and have had many a bad experiences over the years with other practices/hospitals etc… However, during a very stressful time I am so grateful to be able to not only get through to the reception at Carisbrooke but to have lovely people on the end of the phone. I have spoken with one lady in particular (unable to name on here due to rules but will call them ‘T’) who has not only been able to hear me when I’m needing help, but has ensured they’ve sought me help, whilst being compassionate and understanding - thank you, it is appreciated more than you know.
GP surgery review: carisbrooke-surgery
Title: Sloppy surgery
Rating: 3 out of 5
Visited: January 2023
GP very good but when they are not available they don't take messages seriously I mean 7days to wait used to get a response same day albeit txt  or email
GP surgery review: carisbrooke-surgery
Title: Lovely staff
Rating: 5 out of 5
Visited: November 2022
I’ve been here a few times recently with my children and for myself and found the receptionists, nurses and doctors to be so friendly and helpful. Appointments system is good with a mix of online/phone/face to face.
GP surgery review: carisbrooke-surgery
Title: Hopeless!!
Rating: 1 out of 5
Visited: September 2022
This used to be the best surgery in Hastings. Unfortunately it is now, without doubt, the absolute worst. They built an enormous new surgery but you are completely unable to obtain an appointment to see a Doctor! The receptionists are rude and obstructive, and are pseudo medical experts who will decide whether you are worthy of a telephone consultation or not. I was left in floods of tears by the whole experience and still haven't been seen by or spoken to a GP, despite the continual worry.
Now, although I have been called for a flu vaccine for 20 years, I apparently have to pay for a vaccine at a supermarket as the surgery doesn't have enough vaccines to accommodate anyone unable to attend on the one date they are offering!
The surgery should be closed down and donated to community groups, as it definitely no longer provides health care!!