janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: brighton-health-and-wellbeing-centre
Title: Communication Black Hole
Rating: 1 out of 5
Visited: May 2023
I have been trying to get an appontment for over 4 weeks, the web system, Klinik is not fit for purpose and surgery impossible to contact.
 Takes days to get a response and then seem to ask the exact same questions, seem to be stuck in an endless loop.
GP surgery review: brighton-health-and-wellbeing-centre
Title: impossible to speak to a gp
Rating: 2 out of 5
Visited: April 2023
I've found it impossible to speak to a gp let alone see one. You get confusing texts you can't reply to and a hold time of 40 minutes to try to speak to a receptionist to resolve the problem are common
GP surgery review: brighton-health-and-wellbeing-centre
Title: Terrible
Rating: 1 out of 5
Visited: March 2023
If you're lucky enough to speak to someone, they triage you without looking at your medical history and prescribe inappropriate medicines. It's near impossible to get an appointment and if you do they're always running late and eager to get you out as quickly as possible, without solving your health issue. This leads to further issues, a higher workload for them and stress on the neglected patient. Very poorly managed and run.
GP surgery review: charter-medical-centre
Title: Flu Jab
Rating: 5 out of 5
Visited: October 2023
Had flu jab at the practice, service very efficient in booking the appointment and clinician who did the procedure kind and professional.
Thank you
GP surgery review: charter-medical-centre
Title: I have received the best of care.
Rating: 5 out of 5
Visited: July 2023
I transferred from a local practice with which I was very dissatisfied. I have a number of health issues which have been treated very well and in a timely manner. So far I have always got a same day appointment either by phone or online booking. The reception staff are incredibly helpful and go out of their way to assist. The doctors all listen and discuss health issues and treatments. Additionally the practice pharmacists are just as professional and helpful. Altogether I have found this a brilliant surgery, well managed utterly professional and patient focussed and am so glad that I transferred from a practice where business seemed the prime consideration. Thank you to everyone.
GP surgery review: charter-medical-centre
Title: Superb practice
Rating: 5 out of 5
Visited: June 2023
From phone call to Surgery and then seeing medical staff..one can only praise this great team.  Following diagnosis and advice on further treatment  support and care was amazing..your staff are still 'real humans' with great qualities that cannot be bought..I have a medical background and am very confident in Charters.
GP surgery review: charter-medical-centre
Title: Not good enough
Rating: 1 out of 5
Visited: June 2023
My brother, registered with Charter, was end of life. When I actually managed to speak to someone - especially someone medical, but reception staff to - they were wonderful. Empathetic and efficient. However, there's the rub. Actually getting to speak to someone is a fools errand. Over the course of three phone calls trying to speak to someone I spent a total of 4 and three quarter hours on hold waiting for someone to pick up. It's just unacceptable. All anyone can expect is good enough care from a GP surgery but waiting considerably over an hour each time is not even in the same universe as good enough.
However I would like to thank the medics who attended my brother in his final week. They were excellent. Their compassion towards him and the family, plus facilitating medication to keep him comfortable was fantastic. As a result of their efficiency he passed away peacefully and pain free.
GP surgery review: charter-medical-centre
Title: Feels like I’m just a number ! Overwhelmed practice .
Rating: 1 out of 5
Visited: April 2023
Sadly , I was diagnosed as diabetic some years ago after a routine blood test. I later discovered that a blood test 5 years previously to this one had not been disclosed to me, apparently I was pre diabetic but unaware of the situation. No member of staff told me this. There was no follow up. I now have to take a cocktail of drugs to control my illness. My main gripe is with the doctors still not wanting to see people face to face . Even when you do E Consult , the follow up is poor. The pandemic is now over. Doctors, quite rightly get paid very substantially, so why can’t we have weekend appointments? Newsflash , people feel poorly seven days a week and not just Monday to Friday !
GP surgery review: charter-medical-centre
Title: Awful wait times for anyone who has to call
Rating: 2 out of 5
Visited: April 2023
They text asking you to call but it takes 45mins+. Still on hold currently for my son who I can’t book for online as he’s under a certain age. 
The hold times for reception are obscene and not understandable when you see the volume of staff
GP surgery review: charter-medical-centre
Title: Efficient and professional
Rating: 5 out of 5
Visited: December 2022
I had a telephone consultation about managing pain. The GP was knowledgeable and practical.  I appreciated not having to sit in the surgery even though he was punctual and prompt. Thank you
GP surgery review: charter-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2022
I had a face-to-face appointment on Friday 18 November regarding a recurring skin problem behind my right ear that had not healed up for 4 months. The doctor took a close look and decided that it needed further examination at the Royal Sussex Hospital and completed a form in the endeavour to get me seen ASAP. He said that if I hadn't heard back within two weeks to contact him. 
Whilst with the doctor I raised another issue, 'the arthritis in my neck'. To cut a long story short he prescribed me Co-Codamol 8/500
tablets which would help me manage the pain when it is at its worst.
I felt relieved about the ear problem and pleased to have the additional pain killers for my arthritis. The doctor was very easy to talk to and I felt confident going forward.
GP surgery review: charter-medical-centre
Title: Excellent
Rating: 5 out of 5
Visited: November 2022
I have recently moved to the area and am delighted to find a GP who is so professional and who genuinely seems to care about her patients. Would highly recommend this practise (although it did take some time to figure out the technology!).
GP surgery review: charter-medical-centre
Title: Flu jabs
Rating: 5 out of 5
Visited: October 2022
I attended a pre-booked flu jab on 15 October 22. This is a brilliant a quick service. The nurses were lovely. I arrived a bit early, got in the cue. The wait was short and I was able to have my jab quickly and without fuss

A brilliant well done to everyone who were ensuring we were in the right queue and for the staff giving the jabs

Wish you’d do this for the Covid boosters.
GP surgery review: trinity-medical-centre
Title: Amazing surgery
Rating: 5 out of 5
Visited: January 2024
I moved to Trinity surgery from another (very poor) surgery in Brighton a little while ago and have been amazed by how much better the care they offer is.

The receptionists are consistently kind and friendly on the phone- I’ve always hated ringing the doctors but it’s made it so much easier.

Every doctor I have seen has been thorough, respectful and clear. The surgery is clean, well organised and is a pleasant place to be.

It really has meant the world to have a surgery I now feel I can trust, when I know they are working with challenging systems and skeleton budgets.
GP surgery review: trinity-medical-centre
Title: Excellent help
Rating: 5 out of 5
Visited: November 2023
I have been a patient of Trinity Medical Centre ever since the Centre took over Hova Villas Surgery. In all that time I have found both both doctors and other staff to be excellent. One hears stories of people waiting ages for an appointment, of rude receptionists and general indifference to patients. Not so with Trinity. I have never experienced any such problems. However, it takes two to tango. If the patient has an initial aggressive attitude, don't expect tea and sympathy. Treat as you would be treated.
GP surgery review: trinity-medical-centre
Title: Wonderful Service
Rating: 4 out of 5
Visited: November 2023
The Trinity Staff has been very helpful and kind in my experience. The Doctor(s) have been very professional and helpful, and I was grateful to be seen to do quickly… my only negative input is regarding the decibel levels of radio/music/news that is way too loud in the waiting areas. The noise level was oppressive, and hurtful. I am certain some might like it, but overall, and especially when one is unwell, sound can create further anxiety. Especially unpleasant sound as subjective as that is… you might want to consider a more gentle approach to your waiting rooms because you have very different age groups with different conditions. It was hard for me in my other feedback because my response is nuanced and I feel very positive about your medical staff and your admin from my current experience, but your waiting room was ridiculous. If you had an autistic person waiting in that overbearing environment they are sure to have an episode. I am sure you could find a more neutral and gentle approach for your patients whilst they wait to be seen. It was a painful waiting experience for me and I am not being dramatic. Even if you turn down the decibels that would help. Anyway, other than that, thank you you for your good service and wonderful team.
GP surgery review: trinity-medical-centre
Title: Super Service
Rating: 5 out of 5
Visited: November 2023
I have been a patient of Trinity Medical Centre in Hove since the Centre took over Hova Villas Surgery. In all that time I have found both doctors and staff to be excellent. One hears stories of people waiting ages for an appointment, of rude receptionists and general indifference to patients. Not so with Trinity. I have never experienced any  such problems. However, it takes two to tango. If the patient adopts an initial aggressive attitude, don't expect tea and sympathy. Treat as you would be treated
GP surgery review: trinity-medical-centre
Title: Excellent Practice!
Rating: 5 out of 5
Visited: October 2023
This practice is amazing. I have neen a patient for 7 yrs and have zero complaints. The econsult sytem works so well, dfollow up appointments/phone calls are prompt. The reception staff are always friendly and helpful and so are the doctors and nurses.
Considering how underfunded the NHS is generally and the pressure staff must be under, they do a great job!
GP surgery review: trinity-medical-centre
Title: Great care and efficient staff
Rating: 5 out of 5
Visited: September 2023
Been somewhat unwell on and off the last year and every time I have been offered an appt quickly with very good doctors and nurses. 
Very impressed.
GP surgery review: trinity-medical-centre
Title: Very poor service level
Rating: 2 out of 5
Visited: September 2023
Such a shame that a previously fantastic surgery has gone downhill to the degree that Trinity Medical Centre has - I can only attribute this to my experiences since the merger has taken place.
It has taken several emails, telephone calls and now 3no separate visits to get a medical report that you have to pay £100 for the privilege of and then they refuse to accept payment because it was a cheque that I tried to pay with - they would only accept card or cash but did not identify this prior to my attending to collect the certificate. I had no alternative but to leave empty handed and will have to return yet again. This whole process has taken about 4 weeks, involves a minimal amount of work and they even declined to put my name on the report and said I would have to do that myself.

I felt sorry for the receptionist who was very apologetic and appeared somewhat embarrassed by the situation.

Come on Trinity Medical Centre, you were great once.
GP surgery review: trinity-medical-centre
Title: Great practise, just one thing…
Rating: 5 out of 5
Visited: July 2023
I have had really good experiences here, I can always get an appointment and the staff are all friendly and compassionate. My only complaint is to please sort out the hold music on the phone, it’s so awful and tinny and changes volume constantly. I guarantee you’ll have happier people getting through to you on calls if they don’t have to listen to it!
GP surgery review: trinity-medical-centre
Title: Lovely practice
Rating: 5 out of 5
Visited: July 2023
My son saw a lovely paramedic practitioner. My son is autistic and when he came home he said why do people pay for private healthcare when you have such a good service at the surgery. I said I know we are very lucky having this practice down the road from us. 
Thank you trinity medical
GP surgery review: trinity-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: May 2023
The service provided at this gp surgery is outstanding.
The reception team always go above and beyond to help me and they are always polite and friendly.

The Drs that I have had the pleasure with being seen by are always empathetic, considerate and knowledgeable.

The nurses are also so kind and understanding no matter how embarrassing you may find a situation

The whole team makes you feel that you are listened to, respected, and welcomed.

I would highly recommend this practice
GP surgery review: bird-in-eye-surgery
Title: Disappointed
Rating: 1 out of 5
Visited: July 2023
After calling them at 8am and explaining my mother was unwell and needed a dr appointment. I explained she was travelling home and I needed an appointment after midday. The woman said no appointments or telephone appointments and suggested I went to an and e! No care, warmth or kindness. Cold and no comparison to my local drs. Shame on them
GP surgery review: bird-in-eye-surgery
Title: Bad services provided
Rating: 1 out of 5
Visited: February 2023
This practice is a shame, every time at your appointment you have to wait 1 hour to be seen. Whats the point of booking if i am in the waiting room and i will be seen after an hour or even worse , some of the people are coming after you and will be seen first? Every when i had to book an appointment i was told that  i had to call next day as they don’t have availability? Whats my fault as a patient that i was in the queue number 22 and when was my turn they didn’t wanted to offer me an appointment? Whats the point to have a GP in the building if you are going with your child will be seen just by the paramedic? Is so shame that the patients are treated like this, i had to wait with my child for an hour to be seen, not when was my slot booked. If you ask at the reception, they will lie that you will be next but even after an hour you are still in the waiting room? What should we do if we need opinion of a GP? Why if you call with a problem you are booked with a nurse when sometimes we need opinion of a clinician with clinical experience more then a nurse. If you want to book an appointment with your GP is offered next month. Is so disappointing.
GP surgery review: buxted-medical-centre
Title: A triumph.
Rating: 4 out of 5
Visited: November 2023
I prepared myself for a lengthy and frustrating process this morning to make an appointment for my mother.  I called on the dot of 8 and requested a call back.  This came at 8.15.  A telephone appointment was made for 9.30.  Antibiotics proscribed and were delivered - -within about 30 minutes!  The three people I spoke to (including delivery driver) could not have been more helpful.  Thank you.
GP surgery review: buxted-medical-centre
Title: Always polite and helpful
Rating: 4 out of 5
Visited: November 2023
Whilst you have to be quick to get an appointment on the day - it is possible. 
Unfortunate on this occasion the earliest time was over a week away but at least it is booked and, having provided details of the issue, an alternative call from the duty doctor is a possibility. 
Really helpful staff, always polite.
GP surgery review: buxted-medical-centre
Title: No improvement
Rating: 1 out of 5
Visited: May 2023
Impossible to get an appointment and this seems worse since combining the phone systems.  Used to be 40 in the queue now 70.   No opportunity to get an advance appointment, or to book online.  Even the supposed econsultation is closed down before it can be accessed.  Why take on more patients when existing patients cannot be seen.
GP surgery review: buxted-medical-centre
Title: Confusing surgery
Rating: 1 out of 5
Visited: January 2023
Have been with this lot since December 2022, having given up with my last lousy surgery.
Saw one very cold and unfriendly GP in January and haven't been near the place since, except to collect my prescriptions. (Certainly not seeing her again)
Still, haven't a clue of who the doctors are, what they specialise in, where they are within the 3 surgeries, or the surgery times.
No patient booklets or anything. The website is pretty useless.
The only plus point, is the reception staff are all very pleasant ... just wish the GP's were.
Typical NHS ... No Hope Service. !!
GP surgery review: buxted-medical-centre
Title: Very welcoming and efficient practice
Rating: 5 out of 5
Visited: October 2022
I have recently moved to the area and become a patient at Buxted Medical Centre. Everyone I have dealt with, for a variety of reasons, have been most helpful & friendly, following up missing paperwork from my previous practice for starters!!
I was invited for a Covid jab and a flu vaccination one evening. All very organised and super efficient - I have been most impressed with everything, from reception to medical staff.
GP surgery review: buxted-medical-centre
Title: Disgusting service
Rating: 1 out of 5
Visited: October 2022
This surgery has an extremely inefficient and inaccessible 'system' for booking appointments. Good luck if you have any kind of neurodiverse condition, they don't care. Last week I was on hold for over an hour before the call was disconnected- twice. This week I gave up after calling 25 times and the call being disconnected and went in. Receptionist was extremely arrogant and uncaring. She did not apologise or sympathise, and simply contradicted me saying 'they are answering calls'. I have the proof on my phone that the phone system was not working again. The surgery acknowledges this is a problem on this very website. Why lie to me? Besides which, 3 of them were just chatting away doing nothing at all when I walked in. She then haughtily told me not to speak to her like that- I was calm in tone, I had not raised my voice, I was not making comments about her, I was explaining that was going on and I had a right to be upset. She did not care. World Mental Health day today! I made a complaint last week which surprise surprise, no-one has responded to and am still waiting for confirmation of whether a prescription has been renewed two weeks later. This surgery is an actual danger to health and the receptionists urgently need proper training. I cannot speak about the GPs as I never actually manage to speak to one.
GP surgery review: buxted-medical-centre
Title: Wonderful reception lady
Rating: 5 out of 5
Visited: October 2022
A huge thank you to the lovely reception lady, who was so incredibly helpful when I called up for an appointment for my ill 19 month old son. Thank you so much for being so attentive and supportive - I was feeling unwell myself, and you made the entire experience easy and stress-free. You were so patient, and I really appreciated it.
GP surgery review: buxted-medical-centre
Title: Caring Nursing Staff
Rating: 5 out of 5
Visited: July 2022
I have to attend for regular blood tests as I am receiving treatment for cancer.
Extremely impressed with the nursing staff, caring, empathetic and efficient.
I would highly recommend this G.P practice
GP surgery review: buxted-medical-centre
Title: Buxted Surgery is a first class practice
Rating: 5 out of 5
Visited: July 2022
I contacted Buxted Surgery having experienced significant lower back pain.  

A Doctor called me straight away and, within a few short hours, had not only arranged for me to see a Consultant who was immediately available to meet with me but also an MRI scan for the following day.  

A slipped disc was quickly diagnosed and the doctor in question once again went out of their way to liaise with the Consultant to ensure the prescribed medication was available to me at the earliest possible opportunity.

The Doctor, the receptionists and the pharmacy at Buxted Surgery could not have done more for me and, in my opinion, gave a first class service. Thank you.
GP surgery review: buxted-medical-centre
Title: Phone service terrible
Rating: 3 out of 5
Visited: June 2022
Happily entered the 'queue' at position 21 at 8:30 and managed to get to the number one position at 9:45 - not a problem until everything but a ring-tone started to sound and continued to sound for the next 15 minutes.  By this time it was pretty obvious that either the receptionist had popped out for a cup of coffee or pressed the wrong button making caller 22 a happy winner.  Will re-enter the queue after I have a cup of coffee and consider how sick I really am.
GP surgery review: heathfield-surgery
Title: Very pleasant receptionists and nurses
Rating: 4 out of 5
Visited: December 2022
The services given are perfectly fine but the requirement to telephone the surgery at 8 a.m. is an absolute pain!  In my experience is - you make the call at a second after 8 only to find you are 39 in the queue!  There has got to be a better way and what does it cost to be hanging on for 30 minutes or more?
GP surgery review: heathfield-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
The Team of Heathfield surgery was really accommodating, from the receptionist up to the GP. They are really helpful and very supported to all of our staff and residents especially during the outbreak. The team of General practitioner are always available, no matter what time of the day- or days of the week.. Hats off to all you...
GP surgery review: herstmonceux-integrative-health-centre
Title: Very Poor Practice Manager Response
Rating: 5 out of 5
Visited: September 2022
I tried to get to speak with the Practice Manager regarding a matter from the 12th August and my last call to them today 13th September resulted in the practice Manager relaying a message back via the reception to advise  No to the question I asked. Clearly This person is not patient or customer Facing
GP surgery review: the-meads-surgery
Title: Love The Meads!
Rating: 5 out of 5
Visited: May 2022
So lucky to have The Meads as our practice, have always found the staff super helpful and invested in patients. Fantastic to have a paramedic on site to help with quick prescriptions. Thank you Meads! :-)
GP surgery review: the-meads-surgery
Title: Appalling practice
Rating: 1 out of 5
Visited: February 2022
Wrong immunisations on my notes -twice
6 weeks to get an x-ray which showed a fractured vertebrae
three weeks to get medication prescribed requested by specialist service
wrong blood test results sent to my husband
two incidences of being given wrong clinical advice by non medical receptionist
very poor communication
Unhelpful staff at times 
Highly inadequate appointment system
Assurance GP would call today for ongoing acute problem now evening no call 
26 attempts today to get through on phone finally did 45 min after surgery opened no appointments with anyone
GP surgery review: bridgeside-surgery
Title: Amazing people!!! Great Practice
Rating: 5 out of 5
Visited: June 2023
They have always been incredibly committed to deliver the best care to my family. Doctors, nurses, pharmacist, paramedic, healthcare assistants, secretaries and receptionists have always been professional, friendly, reassuring and  invested in supporting my family and I. You are really appreciated. Thank you so much, sorry forget chockies last Christmas
GP surgery review: bridgeside-surgery
Title: Fabulous service
Rating: 5 out of 5
Visited: May 2023
First class service from reception to the the wonderful gp I saw who was caring and considerate and treated me with respect and dignity