janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-croft-medical-centre
Title: Great pharmacist service
Rating: 5 out of 5
Visited: June 2023
For the first time I had a medication review with one of the pharmacists. It was really good having 20 minutes to talk through my recent blood results, the medication I am on and my general health.
GP surgery review: the-croft-medical-centre
Title: Getting the correct answer from your surgery
Rating: 1 out of 5
Visited: June 2023
I requested for some repeat medication from Croft medical about 2 weeks ago, not knowing that the pharmacy recommended by Croft was closing down( Lloyds pharmacy sainsburys) I had no idea seriously as I don’t shop in sainsburys and only use the pharmacy… My prescription was not processed by sainsburys.. On Wednesday 21st June I went to collect my meds and found out that Lloyds had closed, I rang my doctors to find out where and what was happening with my prescription and medication, which I was told come and collect your prescription and go get your medication! I questioned why I haven’t been advised! To which the receptionist starts to cover up the fact that someone had been sitting on my prescription without informing me… I went into Croft to be greeted by an individual who was will to understand the important of my medication, instead we got into an argument with a doctor who came in to try and help but didn’t… I had to walk out the surgery without my meds, sugars low as I was upset and worried… we had to travel 4 different pharmacies as my meds are not always in stock… No apology apart from it’s the patients fault and Croft medical don’t have any connections with the pharmacies they promote…
GP surgery review: the-croft-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: April 2023
I had a really good experience ,as I received a worrying letter from the NHS, the Practice Manager did an excellent job of sorting out the next appointment for a blood test and a word with my GP in no time at all ,very efficient.
GP surgery review: the-croft-medical-centre
Title: Dreadful service!
Rating: 1 out of 5
Visited: January 2023
To say getting an appointment with this farce of a surgery is hard would be the understatement of the millennium. And like others have pointed out, when you do get finally get through, they come across very rude and are told all appointments are taken and to try again tomorrow at 8am. 
Last but not least, explain to me why you seem to be the only surgery that hasn't reopened your doors? I'd hazard a guess that it's easier for your reception staff to dismiss people on the phone than it is to dismiss them face to face. Please can you improve your service?
GP surgery review: the-croft-medical-centre
Title: Worst phone line experience ever
Rating: 1 out of 5
Visited: December 2022
Three years after leaving a bad review about this practice, nothing has changed. It is nearly impossible to get through to reception. I called at 8am for a blood test for my daughter and waited over an hour to be told there are no appointments and to try again tomorrow at 8am....why?! To receive the same message again? I called at 8am and the phone line kept cutting me off. 20 minutes later I get through to be told I am caller 48 on the line.
1 hour and 10 minutes later, the lady on reception was polite but in all honesty there is no help here. I was given the option to try booking online at 8am...but the same scenario lies there...first come, first served at 8am.
And I don't understand why your reception is still closed. All other healthcare are now open. Why are you any different? I don't think I stand a chance to get a word with a Dr or getting the blood test appointment for my 3 year old daughter.

Croft medical, please sort out your practice. Your clinicians are great but this is unfortunately vastly outweighed by the substandard phone call service. I was told you don't even have a receptionist. My call today was for a non urgent booking, I was told I cant even book a non urgent appointment a few days or a week later. Your practice is capable of being a 5 star practice, but you will never achieve this with this type of phone call experience. Read your reviews, everyone is saying the same thing.

Your sincerely,

A frustrated and disappointed father.
GP surgery review: the-croft-medical-centre
Title: Night mare to get appointment
Rating: 1 out of 5
Visited: August 2022
Dear Sir/Madam, 

I am unable to see a doctor when I require for a general checkup over 4 years 

The app does not allow for the scheduling of appointments, and when I called to make an appointment. I was instructed to call at 8am. However, I work at the hospital  from 8 to 4. Nonetheless, I called today and I was held in position 40 for over 25 minutes. As this practice is local to me, I decided that it would be good to speak to the reception team. When I attended the practice, the door was locked and I had to speak in the speakerphone. The receptionist that I spoke to was very rude and dismissive. And she cut me off whilst I was speaking. I was appalled and disappointed that this happened. I would not like anyone else to suffer like this.
GP surgery review: the-croft-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: August 2022
I have been fortunate to be registered at the Croft medical centre since 1995. At present there is an excellent group of GP Partners who have been a part of the team for many years. The booking system has changed throughout the years but I have always booked by telephone. During the last year as long as I call at 8am I have always been booked in for a GP call for my requested GP by 8.20 at the latest. Today I have had a follow up call regarding another prescription for HRT. I requested to try this for the first time in July and I was impressed with the positive, informative and helpful information I received. There was a thorough check of medical details and such a supportive and friendly professional conversation. An excellent service. Thank you so much.
GP surgery review: barwell-&-hollycroft-medical-centres
Title: Thank you
Rating: 5 out of 5
Visited: December 2023
I had a yearly review with the nurse Friday she was extremely good at her job as you should expect but does need too be said!!  
She listened understood and  helped me and I felt even better mentally when I left.  Wasn’t just a quick chat and out I really felt she cared so thank you Hollycroft
GP surgery review: barwell-&-hollycroft-medical-centres
Title: Very good Practice
Rating: 5 out of 5
Visited: September 2023
I have found the receptionist to be very helpful.
I have had blood tests and the nurses are great.
There has never been an issue with any of the Drs I have seen at both practices.
They are wonderful and respectful.
GP surgery review: barwell-&-hollycroft-medical-centres
Title: Phone call diagnoses
Rating: 1 out of 5
Visited: April 2023
Consistently poor service and diagnoses due to lack of face to face communication. Sent to A&E or told to see a pharmacist seem to be the favoured approach. Got a rash, you had better be good at describing the symptoms because they won't look at it, just ask you to send a picture and we all know a picture just doesn't represent the true nature of the problem. We've been receiving consistently poor service from this surgery and are having to get treatment elsewhere for our family.
GP surgery review: barwell-&-hollycroft-medical-centres
Title: Excellent service
Rating: 5 out of 5
Visited: October 2022
I phoned today at 10:30am for a non urgent appointment for my child. I was expecting to be told that they were full for the day as it was quite late in the morning to call. Surprisingly they were still taking on the day appointments.
 I was given a call back appointment for the same day. A paramedic called me back within 10 minutes and offered me a face to face appointment half an hour later. 
During the appointment I saw the same paramedic that called me initially. She was very thorough and reassuring. I did not feel rushed and she really listed to my concerns. 
I am very impressed with the service I received today but also the surgery has always been very good for me and my family. I would recommend them to anyone looking for a reliable and caring GP practice. Thank you for doing such a great job.
GP surgery review: barwell-&-hollycroft-medical-centres
Title: Efficient and effective
Rating: 5 out of 5
Visited: April 2022
We joined Barwell Medical Centre 3 years ago when we moved into the area. In that time my wife and I have received fantastic support through minor and major illnesses. The triage system works extremely well and as an example, I contacted the surgery at 8am for a same day appointment - I waited on hold for about 5/6 mins whilst being told my place in the queue and the GP ran me back around 8.30 - fantastic. And whilst we have spoken to different GPs at the practice they have all been helpful and supportive - we could not ask for a better service - thank you.
GP surgery review: the-burbage-surgery
Title: Great Dispensary staff
Rating: 5 out of 5
Visited: August 2023
Can’t thank the dispensary lady for helping me out today, such professionalism and caring attitude an angel, such a shame I can’t remember her name so as to name her personally
GP surgery review: the-burbage-surgery
Title: Faultless first visit
Rating: 5 out of 5
Visited: August 2023
I transferred to this practice last year and had no reason make contact until today.
I rang with a minor non-urgent problem.  The 'phone was answered almost immediately, an appointment given this afternoon when I was seen on time, examined by the paramedic practioner and left happily with the problem addressed.
All in all, a very positive experience.
GP surgery review: the-burbage-surgery
Title: Fantastic dispensary team
Rating: 5 out of 5
Visited: March 2023
The team are always willing to help and are accurate with when to collect my medication. They are friendly and understanding. Even the telephone booking experience is not normally an issue. Thanks to a great team
GP surgery review: the-burbage-surgery
Title: Fabulous reception team
Rating: 5 out of 5
Visited: February 2023
Every time. Really…Every time I have the need to call the surgery the reception team are friendly, understanding and genuinely caring of my requests and questions. 

They are all a credit this practice. Truly an example to others. 

They deserve more praise being on the front line during theses difficult times. Thank you
GP surgery review: the-burbage-surgery
Title: Great Dispensary
Rating: 4 out of 5
Visited: December 2022
A very happy helpful service.
Nothing ever a problem.
Its nice to come to the Dispensary and be treated like a human being
GP surgery review: the-burbage-surgery
Title: Friendly, helpful and efficient service.
Rating: 5 out of 5
Visited: November 2022
COVID and flu jabs at our local surgery today; quick, welcoming and efficient, as is the service from the whole practice, particularly the Dispensary.
GP surgery review: the-burbage-surgery
Title: Caring people
Rating: 5 out of 5
Visited: November 2022
I visited the Dispensary today to collect medication as I do every month. I am always greeted with a cheery welcome and smile from all the dispensers. As a Senior Citizen it's lovely that although they are always extremely busy, they always have time for a  little chat. I always leave the Dispensary with a smile. As with all of the Doctors and staff at Burbage when we are able to get an appointment we are always treated with the utmost respect.
GP surgery review: the-burbage-surgery
Title: Fantastic dispensary
Rating: 5 out of 5
Visited: October 2022
We both would like to say a massive Thankyou to all of the dispensary team 
After only a few months they new both our names and always welcome us with a cheerful smile 
They have gone above and beyond to make sure we have our medication ready every month and always help if we have a problem 
They are a very thoughtful team and would help anyone that has a problem 
Kindness regards 
Jean and Paul
GP surgery review: the-burbage-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
The reception team are amazing - friendly, cheerful and proficient. They go out of their way to try and get your queries or appointments sorted. The Doctors and Nursing staff are empathetic and professional and very approachable. In these difficult times for the Health Service I can’t praise our practice enough.
GP surgery review: the-burbage-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: September 2022
I would like to thank all of the staff who work at Burbage surgery but especially the pharmacy as they are the staff that I have most dealings with. I have never had problems getting an appointment and my visits each month to collect tablets is always a pleasant one. They always seem cheerful and easy to talk to. Thank You.
GP surgery review: the-old-school-surgery
Title: Not enough doctors working
Rating: 3 out of 5
Visited: August 2023
Always have to wait sometimes weeks for an appointment. Takes so long to answer phone have to go round in person to try and get appointment
GP surgery review: the-old-school-surgery
Title: Telephone appointment nightmare
Rating: 1 out of 5
Visited: May 2023
I called after 11am (just after) as I was advised by the nice man on the recorded message not to call at 8am unless it was a medical emergency. I was calling for my baby who is unwell with a bad chest but I don’t consider it to be an emergency. I was told there aren’t any appointments and to call back again tomorrow at 8am!! Where I would be hoping for a telephone appointment!!
I’m writing this review after having this same issue multiple times with this practice. Why on earth can’t they just book in a face to face appointment??? You cannot assess a baby’s breathing over the phone. I’m very very dissatisfied with this so called service.
GP surgery review: the-old-school-surgery
Title: Rude and unhelpful receptionist.
Rating: 1 out of 5
Visited: March 2023
I recently phoned the surgery to get an appointment which was urgent due to my current position working in a patient facing role. However when trying to book an appointment with the receptionist, I was not given the opportunity to fully explain my circumstances. When explaining my symptoms she was incredibly rude and told me that it was not urgent and said to go the pharmacy instead. I have now been unable to go into work at all. I’m not sure if the surgery is trying to reduce their patient load, but coming from a healthcare background, I am certain this is not acceptable patient care.
GP surgery review: the-old-school-surgery
Title: Staff very Helpful New Phone System is Fantastic
Rating: 5 out of 5
Visited: January 2023
This Surgery's staff go above and beyond to help and do an amazing job in the current conditions. I previously found it difficult to get through but now with the new system its much easier. Fantastic service
GP surgery review: the-old-school-surgery
Title: Very rude receptionist
Rating: 1 out of 5
Visited: January 2023
You can not get a face to face appointment without first having a phone call from a doctor 3weeks later!
Receptionist shouted at me so when I was trying to explain she said to me stop shouting and let me explain.
I said I'm trying to explain I'm not shouting (I wasn't) 
She was rude and she might as well just said shut up and listen I'm talking or your not getting an appointment!
I'm going to change surgery I used to live hinckly really wish I had not left that surgery when I moved to stanton.
GP surgery review: the-old-school-surgery
Title: Long wait for appointment
Rating: 3 out of 5
Visited: December 2022
Medical condition been ongoing for almost 2 years and getting worse, severely impacting life and work - referred to spinal orthopedics but no appointments for at least 15 months - review with Old School surgery pharmacist to discuss deterioration (including chest pains) and asked to make appointment with GP - gave details when making GP appointment - offered telephone appointment over 3 weeks later
GP surgery review: the-old-school-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
Never waited more than 5min for an appointment, phone lines are answered quickly and always been very happy with the medical care from doctors at this practice. The app is also great and easy to use.
GP surgery review: the-old-school-surgery
Title: Offer only telephone appointments  -dreadful surgery
Rating: 5 out of 5
Visited: September 2022
It takes a stupid amount of time to get through to the appointment line by phone, my current experience is 20 minutes holding.  I've booked an appointment on line which doesn't state that its a telephone appointment only to be told when I turn up, that they can no longer book face to face without telephone call first.  I've had to wait two weeks for this 'telephone appointment' for something that I believe could be quite urgent, and the reality is for the doctor to actually see me will probably take another 2-3 weeks, and blood tests are taking up to 3 months !!!!  They were average before the pandemic, but I swear that now the doctors are pretty much working from home.   Not impressed, will be moving to another surgery.
GP surgery review: the-old-school-surgery
Title: Rude receptionist
Rating: 3 out of 5
Visited: March 2022
The doctors and nurses are brilliant. Unfortunately the receptionist is so rude made me feel very uncomfortable. Unfortunately this lets the surgery down.
GP surgery review: the-orchard-med-practice
Title: Well organised clinics
Rating: 5 out of 5
Visited: October 2023
Fab organisation of the flu & Covid clinics! The appointments were easy to arrange via the link provided in the text messages. Hardly any waiting and vaccinated on both occasions by professional & cheerful Staff. Thank you for all your hard work
GP surgery review: the-orchard-med-practice
Title: Can't even get an appointment !
Rating: 1 out of 5
Visited: October 2023
Needed to see a doctor urgently, well to me it's urgent. All you ever get told is call back in the morning. If you go to the hospital get told it's something your doctor needs to look at! I'm not a person who often goes to the doctors, but today I really need to see a doctor or nurse!! What do we pay National Insurance for ?? The receptionists are very rude and patronizing!!
GP surgery review: the-orchard-med-practice
Title: Unreachable
Rating: 1 out of 5
Visited: June 2023
I've been unable to get an appointment for my wife who needs looking at urgently. Eventually I went into reception to book an appointment to be told to phone at 8.15. I explained the problem an the receptionist said "make sure you get your wife in", the waiting room was empty at the time. So you phone at 8.14, surgery closed,8.15 and your unable to get through. On top of that, the website says they're accepting new patients, great. I don't suppose I'll get a reply to this as it seems the surgery only replies to good feedback. Many thanks and best of luck if your I'll. Mike
GP surgery review: the-orchard-med-practice
Title: Very good practice
Rating: 5 out of 5
Visited: May 2023
Saw a GP today  she was very caring and understanding. Gave me lots useful advice. I can't remember her name but it began with the letter m.
GP surgery review: the-orchard-med-practice
Title: Disappointed with the service
Rating: 2 out of 5
Visited: March 2023
I phoned in the morning to make an appointment in Feb, took me 45 minutes to get through, when I got through I was told to phone at 8:15am the next morning. I was then given a phone call appointment. When on the phone the doctor couldn't understand why I had been given a phone call appointment and not to be seen. She gave me an Appointment with another doctor for the afternoon. Reception then phoned me to change the time of my appointment. When I went, I didn't see the person I was originally told that I was seeing. They told me to go back in two weeks if symptoms are still showing. I phoned this morning at 8:15, to be told that I can't pre book an appointment for a few weeks time and it wasn't an emergency to book for today. They didn't ask anything about what was wrong and they also didn't seem interested when I told them that the symptoms have now been 8 weeks. Very disappointed in the service!
GP surgery review: the-orchard-med-practice
Title: Excellent Care
Rating: 5 out of 5
Visited: October 2022
Full of praise for the fantastic care my three year old grandson received  when registered as a temporary resident. He was visiting for a few days and needed to be seen twice. Thank you to everyone involved.
GP surgery review: the-orchard-med-practice
Title: Appointments - help please!
Rating: 2 out of 5
Visited: August 2022
I phoned at 1pm to book an appointment for the afternoon.  I have previously been told to do this when finally getting through in the morning at 8:30, after trying to ring many many times and being told all the appointments are gone.  However this particular afternoon, was not for 'normal appointments' it was for medical emergencies.  My first question would be is there a pattern to when you can book an appointment for 'normal appointments' in the afternoon, and if Friday afternoon is always staff training? Is there any reason why the lines open at 8:15? I don't know about anyone else, but at this time I am either dropping kids off at school and going straight to work, or I am already on my way to work.  There is no point calling when I get to work because all the appointments will be gone and I am wondering which days I will either have to be late into work or arrange for someone else to take my kids to school so I can sit for half an hour or more trying the doctors number.  My main health condition is one of anxiety, and nothing stresses me out more than having to either get a doctors appointment or order medication.
GP surgery review: the-orchard-med-practice
Title: Super service in a difficult situation
Rating: 5 out of 5
Visited: July 2022
I received wonderful service today when a prescription got taken from me by the local Broughton pharmacy, and then they closed early and failed to dispense it.

The receptionist and doctor liased with another local pharmacy so that I was able to receive the drugs that same afternoon.

It would have been all too easy for them to say “you’ll have to wait until the pharmacy reopens” (whenever that might be!) but they went the extra mile to get me the painkillers as quickly as possible.

Thank you Broughton Astley surgery. 

Your kindness is much appreciated
GP surgery review: the-orchard-med-practice
Title: Awful service
Rating: 1 out of 5
Visited: July 2022
The lack of care is appalling. I'm having to chase not only the GP but the hospital and I'm still no further forward with an appointment for my son. Meanwhile they continue to prescribe antibiotics that cant be found at any chemist in a 15 mile radius! Takes forever to get through on the phone and when someone finally calls back it is yet another locum doctor who doesnt know his case. Why should we have to fight to get basic care?! Used to be a lovely GP practice but really isnt fit for purpose anymore, too many patients and not enough staff. Im not the only one in the village to complain
GP surgery review: the-orchard-med-practice
Title: Very unhelpful receptionist
Rating: 2 out of 5
Visited: June 2022
Tried to book to speak to the doctor to review about medication for my son he already has for an existing problem. Was last prescribed medication for this only 3 weeks ago and receptionist told me they don’t prescribe this any more and to go to the pharmacy! Did not even ask for his name or details. If not treated causes his asthma to deteriorate  which can be serious. Receptionist really unhelpful.
GP surgery review: castle-mead-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: March 2023
Excellent service, from booking appointment getting test results and plan of treatments. No hanging around waiting for results.