janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: walm-lane-surgery
Title: Amazing and efficient
Rating: 5 out of 5
Visited: November 2022
I registered as a new patient with the practice (my own fault leaving it until the last minute!), called reception with an urgent medical issue, had a call back from the doctor and my prescription sorted all within one morning. I’ve never experienced such efficient and professional service from a GP! All the staff on reception were so pleasant and helpful and I have the medication I need within two hours of calling.
Highly, highly recommend!!
GP surgery review: walm-lane-surgery
Title: A real treasure
Rating: 5 out of 5
Visited: November 2022
My very elderly mother and I have been with the surgery for five years; and frankly, we couldn't ask for more. The GPs, without exception, have shown both clinical excellence and compassionate care, and the reception staff are second to none - efficient and kind. To write about one visit would be misleading, as this has been our experience, consistently, since we registered. Thank you, Walm Lane Surgery - you are an absolute treasure!
GP surgery review: walm-lane-surgery
Title: Pretty good
Rating: 5 out of 5
Visited: October 2022
This surgery is how you'd expect a GP surgery to be. It is clean, respects privacy, has an efficient online system (for repeat prescriptions etc) it has a nice, and efficient, reception/admin team. The GPs (often including locums) have on the whole been really good too. You feel like you are getting proper medical care here. 

I'm sad to be leaving the area and the decent medical services at the Walm Lane Surgery! Have no problem at all recommending this practice.
GP surgery review: walm-lane-surgery
Title: Attentive and Efficient Practice
Rating: 5 out of 5
Visited: October 2022
They cared for my late Aunt with a very personal touch over many years. They often worked out of hours to help her and keep in contact with me. The admin staff were knowledgeable and responsive. If only I could get the same level of service from my own practice. They also were very thoughtful to send their condolences after my Aunt died at the age of 98.  Thank you.
GP surgery review: first-choice-medical-care
Title: Great care
Rating: 5 out of 5
Visited: April 2023
Writing on behalf of my grandparents, had excellent care and follow-up. Treated with respect, not rushed and felt heard/listened to. Thank you for all your hard work, and the receptionists and nurses, along with the doctors, have been very courteous and caring.
GP surgery review: first-choice-medical-care
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
I had surgery several times in October. Ladies on reception very helpful, kind. The nurse who saw me was professional, nice, punctual. Everything was always on time, my visits lasted maybe 5 minutes. Thank you to the entire team.
GP surgery review: headstone-lane-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2023
First class service very helpful receptionist always able get an appointment to see the doctor who are all very very good and caring, excellent follow up sevice and my family always feel well treated.
GP surgery review: headstone-lane-medical-centre
Title: Worst practice ever
Rating: 1 out of 5
Visited: May 2023
On Tuesday I called the Center and the secretary scream at me, just because I said that the medicine they give me didn’t work, she was very rude and offensive. I’m always polite with people and i was very Ill, I think that people work in this sector need to be emphatetic with the patient.
GP surgery review: headstone-lane-medical-centre
Title: Headstone Lane MC is a Fantastic medical practice.
Rating: 5 out of 5
Visited: November 2022
From the receptionists and nurses all the way to all the doctors at this practice are extremely professional  in their manners dealing with patients, making us feel respected and cared for well. My children got out of hours phone call appointments because I was late to book the slots for the day at this popular & busy practice but the doctor called in the evening and discussed in detail our issues finally resolving them. Thanks for the superb service!
GP surgery review: headstone-lane-medical-centre
Title: Brilliant Patient-centered Medical Practice
Rating: 5 out of 5
Visited: August 2022
I was able to get an appointment with a GP by explaining to the Receptionist what my medical condition was. The Doctor was extremely compassionate, friendly and caring during our conversation, respectful of my wishes in discussing suitable treatments and made me comfortable and appreciate the service being provided to me.

I am looking forward to receiving effective and efficient service from the new practice owners in the future
GP surgery review: headstone-road-surgery
Title: Great customer service
Rating: 5 out of 5
Visited: November 2023
The nurse was very gentle n polite. I was treated in a very good way n my problem was taken care of properly
GP surgery review: headstone-road-surgery
Title: Great Practice & GP service.
Rating: 5 out of 5
Visited: June 2023
This practice and my GP I can honestly say has a great track record. Finding a great GP is not always easy. I can honestly say that the service offered up at this practice is very considerate of their patients and to me that is paramount. 
I am totally at ease discussing anything with my GP in whom I put my faith & health. 
It’s not often that I write reviews. However, with such a lovely GP & team I felt it necessary to have my gratitude expressed in print. 
I have one more thing to say to convey my sincere gratitude to the wonderful service given to myself & my family over the years. 
“Thank You”.
GP surgery review: headstone-road-surgery
Title: Wonderful,patient and brilliant  women nurse
Rating: 4 out of 5
Visited: May 2023
Had a procedure done by the nurse . She did an amazing effortless job  without causing any discomfort .
GP surgery review: headstone-road-surgery
Title: Always helpful and quick to respond.
Rating: 5 out of 5
Visited: March 2023
As I cannot mention names etc I will leave a quick note to the lovely admin team at the surgery, I have personally experience excellent service and quick to assist. The reception team are also very helpful. The doctors are very knowledgeable. The surgery do a great job to support the local community, personally I am thankful to have finally found a great doctors surgery in London.
Amazing service!
GP surgery review: headstone-road-surgery
Title: No appointments
Rating: 1 out of 5
Visited: February 2023
We have been with the GP practice for over 1 year. Have called many times to get appointments for various ailments. Never managed to see a doctor. Not sure for what am I paying the Immigration health surcharge of more then £1000 every year to NHS. It seems like its only phone consultant GP service.
GP surgery review: headstone-road-surgery
Title: Poor service and no communication
Rating: 1 out of 5
Visited: February 2023
I requested 5 repeat prescribed medication. 
This is the 3rd time, that we collected the medication there's always missing. 
I went to the GP and spoke to the receptionist to complain and asked to have an asthma care review.

We moved to this GP since March 2020 and my daughter never receive an appointment for asthma review. Its already 2023.

My daughter have asthma and allergic rhinitis Condition but I m not sure, if the GP knows about it.

I will definitely raised a complaint
Safeguarding and Negligence.
GP surgery review: headstone-road-surgery
Title: Unprofessional and Lack of Sympathy
Rating: 1 out of 5
Visited: October 2022
I have been sick for almost a week now, done several Covid test and they all came out negative. Haven't been able to get proper medications over the counter because I need a doctor's prescription. Booked an appointment to see a GP at this Surgery. When I called to confirm my booking, the receptionist told me that I am getting only a phone call from a doctor. I explained that I have been sick and took a day off work just to see the doctor but she kept saying I will only get a phone call. I asked how the doctor will be able to confirm my vitals (temp, bp etc) over the phone and the receptionist kept repeating that I can only get a phone call which will be between the 3pm to 6pm and even advised me to contact the AE if I can not wait for the phone call. This is very saddening taking that it takes forever to get a GP appointment and at the end of the day, the appointment is a phone call. Considering this is supposed to be a hospital (care provider), I find this incident very very unprofessional and lack of sympathy for human health and lives.
GP surgery review: headstone-road-surgery
Title: Smear test- excellent service
Rating: 5 out of 5
Visited: January 2022
I was overdue for my test so reception contacted me with a reminder. Phoning to book was smooth and appointment choices were convenient. The nurse called me within 3 min of my booked slot. She was experienced, expert, kind, and efficient. She explained well, drew the curtain, and had put out an extra paper cover in advance so I could keep my dignity. The smear itself was done gently and the hygiene practices were impeccable. I was given clear information about what she saw and when the result is expected. For anyone registered here and putting off your smear test, I'd say stop worrying and just book.
GP surgery review: kenton-clinic
Title: GP par excellence
Rating: 5 out of 5
Visited: September 2023
GP addressed my medical needs and made time to do so without appointment. This is entirely possible with detailed knowledge of his patient
Thank you
GP surgery review: kenton-clinic
Title: Praise
Rating: 5 out of 5
Visited: August 2023
Kenton Clinic has been responsible for our family care for more than a generation, and we have a great deal to thank it for. Advice and treatment has been prompt, and diagnoses and referrals have been effective. In addition, we have been grateful that it has been invariably possible to speak to the surgery and make appointments without too much delay.  Anecdotally, we understand that this is increasingly rare.
GP surgery review: kenton-clinic
Title: Every need efficiently met
Rating: 5 out of 5
Visited: January 2023
Kenton Clinic remained open throughout the festive season, and I was seen immediately when I needed it most. My only mistake was that I didn't make an appointment earlier, and suffered from a nasty flu for longer than necessary. The cough was sheer torment and I lost my voice. By the time the clinic examined me, I had an infection and was wheezing badly. I was immediately prescribed exactly what I needed, and a date was set for the clinic to call me in a few days to check on my progress. I was also assured I could return to the clinic if I felt I needed to. As always, the doctor and staff showed me the kindness and care that always make a difference, but more importantly they got to the crux of the matter with little fuss. I've been with Kenton Clinic for 14 years, and have always observed that they seek to do their best, have addressed every medical problem I've had, and I wholeheartedly endorse the care they offer. My thanks to Kenton Clinic for its excellent service.
GP surgery review: kenton-clinic
Title: Amazing practice - Amazing people
Rating: 5 out of 5
Visited: December 2022
My father is elderly and had a fall on boxing day evening (26th Dec 2022) hurting his head, knees and shoulder. He has pre-existing conditions and we were worried the fall would deteriorate his condition further.
Due to Kenton Clinic having their patients health experience at their core they had a special clinic on during the festive break which includes Christmas Day and bank holidays. My father was seen, assessed and treated on the morning of 27th December 2022 (Public Holiday) . 
I would like to deeply thank Kenton Clinic for this service and the professional doctors and staff they have. The Kenton Clinic team are always there to support and provide a personalised service. 
Thank you Kenton Clinic for all you do to us and the community.
GP surgery review: kenton-clinic
Title: Excellent Practice & Quick Response
Rating: 5 out of 5
Visited: November 2022
I have recently registered with the GP & my experience till date has been great. I have been timely given the appointment & treated with utmost care and urgency. The staff is very friendly, helpful and polite. I have got appointments on short notice also when there was an emergency and doctor gave the right set of treatment and medication which healed my wound. I am very happy that I chose this GP.
GP surgery review: kenton-clinic
Title: Very good Practice
Rating: 5 out of 5
Visited: June 2022
Very Kind, Good and Helpful staff and extraordinary Doctors and Nurses. Generally all the services they provide are next to none
GP surgery review: kenton-clinic
Title: excellent practice
Rating: 5 out of 5
Visited: June 2022
Very caring and meticulous in treatment. 
Very quickly make referrals to specialists for fuller diagnosis.
GP surgery review: kenton-clinic
Title: Great Service/Practice
Rating: 4 out of 5
Visited: April 2022
As a hearing impaired individual I have had a smooth and efficient experience in service provided by the receptionist, nurse and doctors. Telephone conversations were clear and concise when booking appointments and speaking to doctors was very informative and helpful. The doctor was very respectful and shared genuine concern/care for myself and family members who had been diagnosed with illness etc. and we never felt like "another number in the book".
GP surgery review: kenton-clinic
Title: Very efficient and patient friendly practice
Rating: 5 out of 5
Visited: March 2022
I was able to get through to GP with ease because of caring and efficient staff. I was able to see my desired GP within a day. Doctor gave me enough time,listened to my problems with care and concern. At no time I felt rushed. The Doctor and all the staff are very helpful and reassuring which put my mind at ease.
I have been with Kenton Clinic for more than 45 years and I must say without any exaggeration that this is the best Clinic in Harrow.

Thanks for the dedicated Doctors and staff.👍
GP surgery review: kenton-clinic
Title: Great GP
Rating: 5 out of 5
Visited: February 2022
Spoke to my GP via voice call and he asked me to come in straight away. 
Follow up appointment to check up on me next week. 
Very happy with the appointment and very friendly staff!
GP surgery review: kings-road-surgery
Title: Wonderful practice
Rating: 5 out of 5
Visited: October 2023
I have never failed to see a GP when I have needed to and the care I have received is exemplary.  On one occassion a doctor visited my home twice in one evening. The receptionists are always polite and helpful and  I am grateful to all staff for the wonderful service they provide.
GP surgery review: kings-road-surgery
Title: wrost service and staff and doctors
Rating: 1 out of 5
Visited: April 2023
Good Morning to all gp users And Nhs trust,
My wife preparing for getting nmc for the Uk. During the Application, nmc asked for your gp details for medical fitness. When I ask gp about details they said we are not providing any details like email address. If nmc wants to details about fitness then they have to call gp otherwise we are not providing any information. Our Gp Receptionist does not about the Procedures and she doesn't know anything about Nmc.

I and my wife were surprised when she told us like that. and it's become very rude. So many people in my circle got recently Nmc pin and they got the fitness certificate from their Gp and GP's Email address but my one not following the Nmc procedure.

We show all evidence online even though the online form application said that this information was required for filling my form but they are not agreed to provide the information.

I try to talk with the manager but they said the manager is not available she is on holiday. they are not giving a manager details.

All receptionists are not aware of who is Nmc. they don't care about the student's career and what's important in this process and application.

At that time we gave a call to Nmc and explain everything about the GP. they said just give a call to GP they will talk with them but the receptionist are not happy to talk with them.

We are very frustrated and very important steps from getting a fitness certificate.

The reason behind this using social media and such kinds of platforms that get solutions for my process and have someone authorise a person aware to this GP about the Nmc process and Improve the knowledge about the process.

I am requesting to Kings road surgery Manager be aware of your staff the Nmc process and if read my message then solve my problem as a human being.

Please improve your worst receptionist.

Provide me with all details regarding my application soon as possible.

Here I attached the Nmc application form screenshot for your reference.

I am going to inform Nmc now about this incident and Nhs as well. I need a solution to any condition of my wife's application.


Thank You
GP surgery review: kings-road-surgery
Title: Absurdly inefficient in communicating with clients
Rating: 3 out of 5
Visited: April 2022
The surgery will only follow up with clients through the post. I received a letter requesting that I call the surgery - we don't check our post box every day, so the letter might have been there for a while. When I called the surgery, I was told to try again the next day as "phone appointments" were all taken for the day. I asked why the doctor did not call, text, or email me, and was told the surgery will only contact patients by posting letters. This is absurdly inefficient and I am still incredulous that this is acceptable practice in the NHS.
GP surgery review: pinner-view-medical-centre
Title: Excellent GP
Rating: 5 out of 5
Visited: March 2022
My dad’s GP is excellent and very caring. He takes the time to consider all options and listens to the patient and family.
GP surgery review: savita-medical-centre
Title: Not so efficient answering calls
Rating: 2 out of 5
Visited: October 2023
Phoned the surgery around 4.30pm & no answer for more than 30 minutes, even though I was in the queue as a 3rd person & gave up. They don't call back either. I am going to search in the google to treat myself.
GP surgery review: the-civic-medical-centre
Title: Making appointment frustration
Rating: 3 out of 5
Visited: March 2023
Was in centre having just seen nurse who advised I should make a face-to-face appointment to have a skin spot looked at, went to reception and told I could only phone for an appointment by the receptionist who would take the call . . .!
GP surgery review: the-civic-medical-centre
Title: GP Service
Rating: 5 out of 5
Visited: October 2022
Very professional and understanding. Took my problem seriously and offered me great advice. I am now recovering well and have made an appointment in November 2022 to see the doctor again.
GP surgery review: the-civic-medical-centre
Title: Frustrating experience contacting GP surgery
Rating: 0 out of 5
Visited: May 2022
I have been trying to ring all day from 8:30 to 2:00 on Monday. For the first 2 hours the line was engaged. Then there is an automated voice which says you cannot visit the surgery if you have coronavirus!  
I am trying to call for a repeat prescription and another query. I have been on the phone all day. The website says the surgery is open so I am very frustrated that I cannot ring to ask a simple query. I have wasted so much time on this that I feel like giving up.
GP surgery review: the-civic-medical-centre
Title: staff
Rating: 5 out of 5
Visited: May 2022
Professional staff, polite and understand my problems according to my needs.I am happy from my doctors and reception staff . highly recommended surgery
GP surgery review: the-civic-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: April 2022
I  am highly impressed with my doctors and the reception staff who always have been helping when needed.
GP surgery review: the-civic-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
I have been receiving the great service every time I visit the surgery, Excellent GPs and listens to us thoroughly. Staff is good.

I am happy from my GPs
Thank you for working hard during this pandemic period.
GP surgery review: the-pinner-road-surgery
Title: Poor service and no respect
Rating: 1 out of 5
Visited: August 2023
Wrong information given to the patients, no accountability at all. Manager of the practice is not very helpful either, just finding excuses and apologizing. There is no proper communication between the clinicians and patients. Patient's appointments getting cancelled without informing the patients. 
Not happy at all with how the service is managed at this surgery.
GP surgery review: the-pinner-road-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: June 2023
Amazing service, seems like everyone knows what they’re doing and the staff are polite. My issue was dealt with great care and comfort.
GP surgery review: the-pinner-road-surgery
Title: Excellent intelligent Service
Rating: 5 out of 5
Visited: February 2023
Went through my symptoms quickly and efficiently. However, I did not feel rushed. My mind was put to rest with an assurance that if the treatment was not successful to make contact.
GP surgery review: the-pinner-road-surgery
Title: Good practice
Rating: 4 out of 5
Visited: February 2023
Doctor called me ensure that I am feeling ok about some borderline blood tests. I felt very safe and I liked how the doctor explained stuff to me
GP surgery review: the-pinner-road-surgery
Title: Fantastic Clinician / GP Service
Rating: 4 out of 5
Visited: February 2023
Excellent Service from GP / Clinician who both gave us advice on the phone with care.
Secondly prompt referral for X Rays for my elderly Father. 
Thank You to all
GP surgery review: the-pinner-road-surgery
Title: Helpful
Rating: 4 out of 5
Visited: February 2023
Polite, listening, supportive appointment. Interested doctor who time and had a very pleasant manner.
GP surgery review: the-pinner-road-surgery
Title: lack of training to reception staffs
Rating: 1 out of 5
Visited: October 2022
1 I am a patient of Blood sugar, High blood pressure and cholesterol. I have several time repeated for repeat prescription and they told all time that they are unable to accept over the phone and came to the GP surgery. Any one can check this facts. If this is advised from the NHS than strongly condemn this procedure. and if this is a fault of GP surgery then this should be resolved with immediate effect. 
2 I am suffering from cough and throat pain since couple of the days and requested to give me telephone appointment due to thinking may be coronavirus symptom but they are not giving me an urgent appointment. I understand the any one call 111 and go to the hospital after becoming serious than what is the duty of the GP practice and procedure should be investigate and sort out on high priority basis. The email should be recorded on the GP surgery  website and NHS records so that the patient can be contact with the senior partner.
GP surgery review: the-pinner-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
This practice and the staff have been very helpful to me, I appreciate the work they do and I recommend them to anyone
GP surgery review: the-pinner-road-surgery
Title: Everyone very helpful
Rating: 5 out of 5
Visited: September 2022
Everyone I have come into contact with over numerous years has been very helpful and kind. Both yesterday & today were phone consultations but I have also busted in the past & have always received good treatment & courtesy
GP surgery review: the-pinner-road-surgery
Title: Very helpful
Rating: 5 out of 5
Visited: April 2022
I have had occasion to speak on two occasions to the Surgery Pharmacist & on both occasions she was extremely helpful & good at sorting out my problems for me.