janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: bedworth-health-centre
Title: Very poor communication
Rating: 1 out of 5
Visited: December 2022
My parents in their late 80s are both very unwell with chest infections, yesterday my dad tried to get telephone appointments and was told none available and to ring today at 8.30. He dragged himself out of bed and rang, only to get an answer message saying none available. I went in person, very surprised that the waiting room was empty. 2 receptionists on duty. The first one was just sitting there doing nothing  possibly on her mobile  hard to tell from where I stood. I went to her only to be told to go to the other window (the one with the queue).
Eventually I got to speak to receptionist to be told there were no appointments, not even a 5 minute Dr call to 2 very ill elderly patients  with pre-existing health conditions, not that the receptionist even bothered to ask who my parents were or the problem and to ring 111. I'm now in a queue to them that is at least 60 minute waiting time. 
I used to work at a different medic centre and we would never have acted like this. Infact my own surgery go over and above to help patients.
I will certainly be making a formal complaint if my parents conditions deterrate further.
GP surgery review: bedworth-health-centre
Title: NHS at its best
Rating: 5 out of 5
Visited: November 2022
My 94 year old father  was extremely ill at the end of last year but the care and service he received from Bedworth Health practice was excellent. Although, like any GP practice in the current climate, it takes a while to get through by phone once connected the receptionists are helpful and understanding. The visiting GP was exceptional. She examined him thoroughly, listened carefully and set the wheels in motion for further tests and support. Thanks to her care and vigilance he has made an amazing recovery.
GP surgery review: bedworth-health-centre
Title: Good practice, very efficient even though they are busy
Rating: 5 out of 5
Visited: February 2022
I have always had good experiences at bedworth health centre. It is sometimes difficult to get an appt, but this is the case all over the country and requires some patience and understanding - plus appts in the future can be booked online. Had a good experience in Feb with a very efficient doctor, who helped me massively. Would recommend this practice to friends/family.
GP surgery review: bulkington-surgery
Title: Great doctors shame about the receptionist
Rating: 3 out of 5
Visited: October 2023
Received quite an abrupt response to my call - my parents who both have alzheimer's wouldn't know to look at a notice on the surgery door regarding flu jabs. Not even a courtesy "goodbye" at end of call! Not what you expect from the role of receptionist.
GP surgery review: bulkington-surgery
Title: Receptionist
Rating: 5 out of 5
Visited: November 2022
I am new to this practice and have just had to call the receptionist. What lovely and very helpful people there. She was lovely and polite and answered my question in full and also gave me other information. You read how rude some surgeries can be but Bulkington is super. So glad we moved to them. Just a thank you to the lovely receptionist.
GP surgery review: bulkington-surgery
Title: Super service
Rating: 5 out of 5
Visited: October 2022
Since joining Bulkington Surgery 18 months ago, we have been very happy with the services provided by the practice. However I felt I needed to leave a review to share how extremely impressed with the service I received today when I called to make an appointment on behalf of my daughter. All appointments, except emergencies, were taken. Although it wasn’t a medical emergency - the receptionist went out of her way to ensure my daughter was able to make contact with a doctor and solve the medical issue she had . It was so refreshing to deal with a cheerful person, who cares about her job and is willing to go the extra mile. If you move to the village we would highly recommend Bulkington Surgery.
GP surgery review: bulkington-surgery
Title: Terrible
Rating: 1 out of 5
Visited: August 2022
I have been trying to get an appointment for almost a week. Finally got through this morning. Having had Covid 6 weeks ago and still feeling very unwell I wanted to see someone. I was told a Dr would call me. When they did I felt the Dr wasn’t listening and quite frankly couldn’t care less. All I was offered was some anti sickness tablets, no appointment. Without a face to face appointment how can they see how poorly you are! Will be changing my GP
GP surgery review: bulkington-surgery
Title: Terrible service
Rating: 1 out of 5
Visited: August 2022
As others have stated it’s almost impossible to get an appointment as after waiting in the queue I tend to get cut off, my record is waiting 35 minutes to get cut off then another 15 minutes before getting cut off again. Receptionists aren’t understanding and don’t tend to allow you to talk without presuming they know the issue and talking over you. Communication between the staff is terrible and I’ve found myself repeatedly having the same conversation with them every time I’ve rang. Even for a medication review you cannot expect to get the call at your allocated appointment time, you might even by like me and get a call 3 hours later which rings twice, is from a withheld number so you can’t ring back to be told it’s your fault you didn’t get your review as you didn’t answer the phone and you should be understanding of appointments “running over”. Leaving this surgery the minute I can get in elsewhere.
GP surgery review: bulkington-surgery
Title: Caring Practice
Rating: 4 out of 5
Visited: June 2022
We have never failed to get an appointment when needed although it does take an effort to get through on the phone, but one of the receptionists who answers the phone is exceptional and reassures that you will get the needed appointment and treatment in a timely manner.
We have found the practice very helpful in gaining appointments with specialists and in reacting to changing circumstances or crisis.
One problem has been when specialist prescriptions are required to go to other than the named pharmacy this can sometimes cause confusion with the prescription not reaching the required destination, but overall there is a good effort to reconcile any difficulties
GP surgery review: bulkington-surgery
Title: Worst appointment system ever!!!
Rating: 1 out of 5
Visited: February 2022
Called 8.50am, no appointments for the morning, need to call back in the afternoon at 2pm to see if an appointments for the afternoon are available. Third time of calling, have no consideration for people that work that are not able to get to the phone for exactly 8.30am or 2.00pm to be first in the queue. Why do they make it so difficult.   
Please read the reviews from other patients they are all saying the same thing. That is why you have a review system, to act on the poor reviews.
GP surgery review: rugby-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
A huge thank you to the doctors, nurses and reception staff for your kindness and care following my recent diagnoses with cancer.
I couldn't have been in better hands. Thanks to your prompt action I am now in the clear.
Happy Christmas all the best for 2024.
GP surgery review: rugby-road-surgery
Title: Unacceptable level of service
Rating: 1 out of 5
Visited: July 2022
They never answer the phone. The reception staff never pays attention to what they are told, ask you the same question over and over again. Reception staff are borderline rude. The doctors are disconnected and show no empathy or care. The only persons you can have a sensible conversation is the nursing staff who are overworked.
GP surgery review: the-old-cole-house-practice
Title: Fantastic treatment
Rating: 5 out of 5
Visited: June 2023
In times where there are mostly complaints I want to say a big thank you to the fantastic doctors at THe Cole House. They have acted professionally and fast and been caring and compassionate with my husband and listened to his symptoms and referred him quickly. Thank you all for the amazing treatment. Much appreciated
GP surgery review: the-old-cole-house-practice
Title: Consistently great practice
Rating: 5 out of 5
Visited: March 2023
Reception staff listen well and are caring and helpful.
The medical support is thorough, it feels as if you do matter as a patient. They always follow through as promised.
Outstanding patient focus, thank you!
GP surgery review: the-old-cole-house-practice
Title: Outstanding patient care
Rating: 5 out of 5
Visited: July 2022
This practice consistently provides outstanding care, support and treatment. They excel at patient centred care, they are responsive and always follow through.
GP surgery review: the-old-cole-house-practice
Title: Wonderful Service
Rating: 5 out of 5
Visited: March 2022
Since moving to The Cole House Surgery at the beginning of the year myself and my family have received fantastic service. 
The receptionists have always been so helpful whenever I’ve contacted them, I’ve always been able to get on the day appointments  and the Pharmacist has been amazing with providing advice and medication for my little boy with his eczema flare ups, saving us time and means we haven’t had to waste doctors time either!
Considering I was nervous about moving to a new practice I’m so glad we moved to the Cole House Surgery! I would highly recommend them!
GP surgery review: whitestone-surgery
Title: the appointment system is subpar
Rating: 1 out of 5
Visited: November 2022
Hello, They only do same day appointments and you have to call them 8:30 every morning to try. This is day 5 for me and still can't get through. Today I was no 10 in the queue and it took 12 mins to reach from 10 to 4 and then I wasn't told my position anymore and I'm here for 36 mins now and no luck. And this happened on 4 more days so far. Definitely disappointed and won't be recommending. Also I don't think they make more than 8-9 appointments a day.
GP surgery review: whitestone-surgery
Title: Impossible to get appointments
Rating: 1 out of 5
Visited: May 2022
Phoned at 8.30 Wed am (when they open) and was immediately told by automated system I was 16 in the queue. Telephone queuing system appears to give false impression of actual position in queue. For example took 25 minutes to get from no 16 to no 4 and then system didn't provide any further update. Took further 25 mins to be answered only to be told to call back on Friday and try again as no more appointments left for the day. Apparently nothing at all on Thursday? Reception staff were not helpful and really gave the impression they weren't in the slightly bit interested. I can understand they are busy and possibly stressed but aren't we all? Some if us also have medical problems we would like sorted out.
GP surgery review: woodlands-surgery
Title: Great service
Rating: 5 out of 5
Visited: April 2023
Great service from everyone . Receptionists  telephone GP and face to face GP highly recommend . Pleasant efficient service
GP surgery review: woodlands-surgery
Title: Thorough, efficient and caring
Rating: 5 out of 5
Visited: April 2023
I would sum up my experience with this practice as exceptional.
On calling this surgery you are able to speak to a calm, friendly receptionist who will arrange a prompt appointment, something which is almost unheard of today. The surgery has expanded to offer a large range of treatment options, it is clean and welcoming and has accessible parking. 

Over the last 15 years, I have had many appointments for my three children as well as for my personal health appointments. The entire staff demonstrate utmost professionalism in addressing all of your medical requirements. 

What impressed me most, however, was the level of care and attention I received. Not only do the staff take the time to thoroughly discuss my medical history and concerns, but they also answered all of my questions with patience and clarity. It is evident that the staff are not only highly skilled but also genuinely invested in the well-being of their patients.
GP surgery review: woodlands-surgery
Title: Great pracice
Rating: 5 out of 5
Visited: May 2022
Visited the surgery this morning and met an exemplary doctor. He showed empathy to myself who was in pain. He explained fully my  on going treatment. I could not have wished for better service. Thankyou
GP surgery review: bredon-avenue-surgery
Title: Amazing Nurse
Rating: 5 out of 5
Visited: August 2023
The nurse at the surgery gave my young son and I, injections for travel advice and she always goes above and beyond for us. She is an amazing nurse and treats us like family.

thank you so much nurse!
GP surgery review: bredon-avenue-surgery
Title: Awful Practice dont waste your time
Rating: 1 out of 5
Visited: November 2022
Awful practice do not waste your time. You are given no time slot for when the doctor will call you for your appointment. If you miss this 1 phone call you then have to phone back the next day for another appointment. You are given no estimated time slot, not even if it will be morning or evening. This means you need to be available from 08:30am until 21:00. Atrocious service. You are unable to get a face2face appointment until you have gone through this pointless phone call process. Clearly done to avoid having to actually speak with patients.
GP surgery review: coventry-gp-group-of-practices
Title: Really understanding
Rating: 5 out of 5
Visited: May 2023
I feel really supported by all the staff and I am impressed with how on the ball they are I would definitely recommend
GP surgery review: coventry-gp-group-of-practices
Title: Bad practice
Rating: 1 out of 5
Visited: January 2023
They need to give ethical n sympathatic training to their receptionist ...these are so rude ..i sm.now gona change surgery after 2 years ..its hard to convince them..theh act loke.doctors ....fedup from this surgery ...dnt know how to talk and behave towards patients on call.or in person .......
GP surgery review: coventry-gp-group-of-practices
Title: Excellent phone and online service
Rating: 5 out of 5
Visited: January 2022
I would like to stay a huge thank you to the reception staff, nurses and doctors at this surgery. Their phone and online services and personable manner makes consultation extremely easy, and alot less stressful whilst unwell, and means I can access the practice's services without having to visit the surgery unless necessary. I was able to describe my illness via an online form delivered to my phone and then received a call from the doctor the same day and a prescription was sent direct to my local pharmacy - all within just a few hours.
GP surgery review: quinton-park-medical-centre
Title: Terrible experience so far
Rating: 2 out of 5
Visited: November 2022
I wouldn't recommend them to anyone based on my experience. I had a phone appointment with a doctor over 4 weeks ago but didn't hear anything back and have chased them 3 times now to be told I just need to book another phone appointment with a doctor - but I need to call back at 8am tomorrow to do this, of course. For just this one medical issue, it's taken me six phone calls and still no resolution. Everyone I've spoken to has been rude and unhelpful.
GP surgery review: quinton-park-medical-centre
Title: Final Straw - Very poor practice & getting worse
Rating: 1 out of 5
Visited: November 2022
My family have been using this surgery since moving to the area 10 years ago, it's getting steadily worse, I wouldn't recommend them to anyone.  The final straw has come after attending a series of appointments as directed by the doctor after I was diagnosed with high blood pressure. This was getting on for 3 weeks ago. The doctor has asked me to make an appointment to see him after I'd completed all the tests. I've been trying, but the surgery insists that call at 8am. I'm a working father and I'm either at work, or on the school run at 8am so this simply doesn't work for me. Last Monday I managed to get someone to take the kids to school so I could call at 8am, it took 25 minutes to get through, and then I was told I could only get a telephone consultation and that the doctor would phone me between 9am and 5pm.  I stayed in all day, and the call never came. This is the latest in a series of poor interactions with this surgery. I won't be going back. Utterly useless service. Which is doing absolutely nothing to improve my blood pressure!
GP surgery review: sky-blue-medical-group
Title: Good practice especially the way things are nowadays
Rating: 4 out of 5
Visited: July 2023
No problems except your not aloud to request which Dr you see. And each time I have been in the past 2years it's been a different one I don't know.
GP surgery review: sky-blue-medical-group
Title: Rude bullying receptionists
Rating: 1 out of 5
Visited: June 2023
Do as you are told take the appointment time ive given you or ill delete you as a Patient !!!!!! i was told when the time was impossible for me to attend , Asking for a different time was met with a bulling threat of removal from the practice   , The Drs are good if you can ever get to see them ,,Reception staff are probably at prosection thresholds should action be taken
GP surgery review: sky-blue-medical-group
Title: Excellent Doctors let down by poor reception practises
Rating: 1 out of 5
Visited: January 2023
I have been with Green Lane surgery for almost 3 years. The doctors and nurses are wonderful and have helped me through some rather difficult times. However, trying to get access to them is like wading through treacle. I don't want to slate the reception staff but something is going very wrong with the processes that they have in place here. You cannot call this surgery for an appointment without having to wait for at least 30 minutes. There is no option to book an appointment for another day. If you work, there is 0% chance of being able to see a doctor. Having to call at 8am, along with 100 other patients, in order to secure a same day appointment is as useful as a chocolate teapot. Something has to give because us patients are invariably losing our patience! We are then a little frustrated with the situation and then the reception staff get mad at us. It's a vicious circle! The bosses need to do something about this and fast!
GP surgery review: sky-blue-medical-group
Title: Poor reception staff
Rating: 1 out of 5
Visited: December 2022
Possibly the worst customer service I've ever received (from the reception staff) Very unfriendly, cold, rude and unhelpful. Ive not long registered at this doctors but will be moving to another immediately and highly recommend others not to waste their time registering here!
GP surgery review: sky-blue-medical-group
Title: Very bad service
Rating: 1 out of 5
Visited: December 2022
Very Poor service 
Not recommending…
Receptionist is not patient friendly..
Trying to call and connect them is a nightmare they will never pick up. Need to stay at least 1 hour if you need to talk to them. And finally say no appointments available.
GP surgery review: sky-blue-medical-group
Title: poor reception
Rating: 2 out of 5
Visited: August 2022
Just tried to confirm a booking. It doesn't allow the member of the staff over the phone to check the details but she was quite angry. Right after I told her the situation she started answering loudly like she would be relived to get off the phone. Thanked her for the time she taken to speak so abruptly and rudely.
GP surgery review: sky-blue-medical-group
Title: Poor reception / Telephone answering
Rating: 2 out of 5
Visited: February 2022
You are told to ring on the day for an appointment!   First problem is getting somebody to answer! After a normal 10/ 20 min wait ,when you do get through you are told there are no appointments left!!! and to ring  again the next day! So frustrating. On the good side if you do get an appointment the medical staff are all excellent.
GP surgery review: sky-blue-medical-group
Title: Awful place
Rating: 1 out of 5
Visited: January 2022
Visited today, met with hostile responses feom receptionists who seem to hate all patients and reception managers who talk over you
Awfull practice
Awfull staff
GP surgery review: sky-blue-medical-group
Title: Amazing service by all…..
Rating: 5 out of 5
Visited: January 2022
I cannot thank ALL the staff at this surgery. I have received amazing treatment, advice, help even throughout the Covid epidemic. From reception, Practice Manager and GP’s. Everyone has gone the extra mile. 
 My thanks to you all
GP surgery review: alliance-teaching-practices
Title: Horrendous GP Practice
Rating: 1 out of 5
Visited: May 2023
You will never get an appointment at this GP. They tell you to call at 8 am but don't pickup the phone. If you tufn up in person before 8 am, they tell you there no appointment left for the day when they haven't even started giving appointments. If you're lucky to get one the doctor will call whenever they feel like calling. They don't even keep up with the approximate time they say they will call. You basically need a couple if days off from everything like job, kids and using toilet to be able to speak to them. Absolutely horrendous. They're accepting new patients. Please don't register with them.
GP surgery review: alliance-teaching-practices
Title: Awful Practice
Rating: 1 out of 5
Visited: April 2023
So to book anything you have to call at 8 a.m. Sometimes they might not even answer. After 9 a.m. it's pointless no one will answer or there will be no vacancies. If you go in person you're lucky to find someone at the desk. If you do they have no idea about anything, have access to nothing and just redirect you to book via phone call. If you manage to book anything they will likely not book the correct thing. The time you book it for will be completely ignored. Want a phone appointment in the afternoon? Sure just wait a month for the next available slot. The day comes and they call in the morning because ''your appointment is roughly when'' (according to them 9 a.m is roughly afternoon if you really squint at it or do a handstand). If you manage to do a test through them and happen to get results... sorry but they are for the wrong thing! Time to do everything from the start! No point in asking what went wrong because they don't know. Just make sure you have around 24 hours of the day available for them to call you for 5 minutes whenever they feel like for your ''scheduled'' appointment. If you have a busy job they'll just say it's up to you to talk with your superiors to give you the time for your appointment. Just casually take a 25 hour break to be on the safe side. Don't want to miss that call! Since you can only average 1 appointment every 2 months with their schedules. If you happen to have results for anything don't worry the person at the desk has no access to them or the person that calls doesn't even work there so for sure they don't have them as well.
So don't go to this practice. It's a joke to the NHS and to any health care system. Trust me you will regret.
GP surgery review: central-medical-centre
Title: Doctor and Nurses are really helpful!
Rating: 5 out of 5
Visited: December 2022
Whenever I saw the main Doctor for my children or myself we are always treated with respect and tried to listen to our problem and advise accordingly and suitable prescriptions are prescribed. All reception staff are very polite and really do the needful. We just feel like going to our own place where we are listened for.
GP surgery review: clay-lane-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Very nice and friendly staff I always get same day appointment for my daughter and I , great practice, also my wife registered with them and she was pregnant with my son she has not had any problems with them