janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: london-lane-clinic
Title: Good diagnosis
Rating: 5 out of 5
Visited: November 2022
Having finished the various tablets my condition improved within two days and all coughing has now stopped.

Diagnosis spot on, well done!

But still waiting for chest x-ray presumably paperwork still in the post somewhere.
GP surgery review: london-lane-clinic
Title: Great doctor
Rating: 4 out of 5
Visited: November 2022
The GP. very approachable. easy to communicate with. understanding  and for him there seem never to be a problem when you ask him for more information about your  problems. Best GP in the whole practice for me. A big thank you for working in the clinic.
GP surgery review: london-lane-clinic
Title: Flu and covid vaccinations
Rating: 5 out of 5
Visited: October 2022
Just attended for my flu vaccination and received the covid booster at the same time.  Despite a lot of people attending, the paperwork and vaccinations were efficiently run and the staff & volunteers were all professional and polite.
GP surgery review: london-lane-clinic
Title: Practice Services
Rating: 1 out of 5
Visited: August 2022
One was unable to get to see a doctor or other member of medical staff after 30 minutes of trying on the 30/08/22. In the end had to settle for an appointment 7 days hence. I was advised that if I needed other services I needed to fill in eConsult forms. The current system does not seem to provide for patient's need. I also listened to other patients at the reception desk, all seem to be having the same problem, no on site help available even for those needing urgent medication or help with ongoing problems. Over the last 18 - 24 months, services such as Lung Function tests, Diabetic Screening, my immeditate concern, which were organised by the practice appear to have fallen by the wayside. One wonders after 9 years, have these tests been really necessary, as they are not being orginised now. Last week I spent 20 minutes on the phone trying to get a doctors appointment, that was to move from 9th to 5th in the queue, which, had I stayed on the line would have taken about 45 minutes approx, to get through to try to arrage an appointment. A phone call that I was paying for, if the practice want to have telephone bookings only surly they should be footing the costs.
GP surgery review: london-lane-clinic
Title: Impossible to order blood test and complex meds
Rating: 1 out of 5
Visited: August 2022
Having written twice in two weeks I decided to phone the surgery. No answer, gave up after 45 minutes. Went down in person, emails have not been read as they are now not using this inbox, despite the fact that they gave me this address three months ago. Tried to organise my three monthly blood tests, couldn’t do this without speaking to a doctor, but there are no appointments for a week. Tried organising repeat medication but couldn’t as one needs the results of the blood test. Tried to ask for a different cream for a pre existing condition that was wrongly diagnosed over the phone. The receptionist wanted me to go back onto econsulate, but I kept saying that one medication is not available to request via this way. After a frustrating 20 minutes I have come home with no meds and no blood test form. I am on immune suppressing drugs and all medication is dependant on regular blood testing. After much insistence I have a telephone consultation in a week’s time. My son is a paramedic and the hospitals are full of patients who cannot see or speak to their gps. Surely something needs to be done with this crazy system. The gp’s have access to full ppe and can see patients behind a screen. What is the problem?. Felt very frustrated by the receptionist who failed to understand my situation.
GP surgery review: london-lane-clinic
Title: Impossible to access Gp services
Rating: 0 out of 5
Visited: June 2022
Only way it would seem to contact my Gp is by e consultation. I did so and received text message telling me they would contact me in 4 days , I realised I was working and responded to a link informing them and gave contact details. I then had a call with 2 rings but didn’t manage to pick up call after calling back waiting 40 minutes told no GP or appt to be offered.  
I would like to know how can I book an appointment to see a GP at this practice? And more importantly how can young , elderly, vulnerable ever see a GP there?
GP surgery review: london-lane-clinic
Title: Horrible receptionists
Rating: 1 out of 5
Visited: June 2022
Chemist made a mistake for my meds and held there hand up and say we never put your repeat prescription through,so I contacted surgery and so did the pharmacy and basically they were no help at all and on other occasions they have made mistakes with my prescriptions,the people who mail back when you request a prescription are so disrespectful and not helpfull at all people who answer the phones are rude and seem to think they can hang up on people such a bad surgery as in on the admin side n phones but drs are good there.
GP surgery review: london-lane-clinic
Title: Repeat prescriptions
Rating: 1 out of 5
Visited: June 2022
I’ve been prescribed medication on a repeat prescription for every 2 months, I use the nhs app to order my repeat prescription , nothing ever runs smoothly and I always have to call the reception to enquire why my prescription has been rejected , this has happened constantly over the last six months, when I telephone I’m waiting at least 30 minutes , dreadful service by this practice.
GP surgery review: london-lane-clinic
Title: Impossible to speak to or see a Doctor
Rating: 1 out of 5
Visited: June 2022
Only way to make an appointment is via e consultation or waiting for 40 minutes plus for receptionist to answer. 
If you’re lucky to get an e consultation there is no given time for phone call other than on the day and if you do not pick up before 2 rings forget it No consultation and back to square one. 
Really concerned as I work for NHS. I am disappointed as I think it’s almost impossible to make appointments. I’m a professional but didn’t manage to seek medical help . How can those who are vulnerable and in need get help? Would love to known
GP surgery review: london-lane-clinic
Title: Beyond bad in recent months
Rating: 1 out of 5
Visited: April 2022
1. The phone is permanently switched off.
2. If you turn up, the staff finds excuses why nothing has been done. 
3. Almost impossible to see a doctor in oerff so on. 
4. The online form does not have all options.
GP surgery review: south-view-partnership
Title: Such a positive experience
Rating: 5 out of 5
Visited: April 2023
I attended my appointment on 21st April with the nurse and from the second I stepped in the room I was made to feel at ease. She was kind, caring and sympathetic and really explained things in well. She went above and beyond, in my opinion and I am so grateful.
GP surgery review: south-view-partnership
Title: Excellent face to face consultation
Rating: 5 out of 5
Visited: March 2023
I saw a female GP on 24.3.23. I was very impressed with her thoroughness, her explanations and her treatment plan. I did not feel rushed at all - she gave me plenty of time. Excellent doctor!
GP surgery review: south-view-partnership
Title: Urine Sample
Rating: 5 out of 5
Visited: December 2022
Completed an online appointment at 8:30 on 21st December 2022 gave in urine sample in at 17:00 got the result at 17:30 and collected antibiotics at 17:45. Brilliant service and polite and helpful staff
GP surgery review: south-view-partnership
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2022
Caught covid ,after test showed negative I was getting worse. Contacted the practice a lovely doctor telephoned twice and then asked to see me. I saw a different doctor also lovely who after various tests explained clearly what she thought was wrong, and put me on medication.I am now very much better and really appreciate the care and attention given to me.
GP surgery review: south-view-partnership
Title: Just what you would expect
Rating: 5 out of 5
Visited: July 2022
This is a short notice of appreciation for the diligence and excellent care provided by two Drs in particular during trying times. 

I found both (they know who they are) empathic in their gentle and considerate manner in which they continue to care for me. They remind me of the pivotal role a GP played in our family life during my childhood days in the fifties, sixties and seventies. 

Thank you for following up with my care and providing me with the comfort and reassurance that as my GPs you have my best health interest at heart. 

With profound appreciation. You do your surgery proud.
GP surgery review: south-view-partnership
Title: Great Practice
Rating: 5 out of 5
Visited: June 2022
Very helpful and efficient GPs and friendly receptionists . I’ve had a good experience on the last three separate requirements and I’ve been impressed on how easy the online service is , thank you Southview
GP surgery review: south-view-partnership
Title: Kind doctors
Rating: 5 out of 5
Visited: April 2022
I have been using this surgery for over a year now, and with 2 small children I often have to go. I have always had calls returned and appointments when necessary
Although hard to see the same GP they are all kind and listen to you
GP surgery review: south-view-partnership
Title: Excellent practice
Rating: 5 out of 5
Visited: April 2022
Once again I have had wonderful service from this practice, I lost a prescription that was given to me by an eye hospital, which should have been handed to my doctor, I saw a lovely receptionist who was so very kind to me she went out of her way to sort out the problem.
I really appreciate how understanding she was.
GP surgery review: south-view-partnership
Title: Amazing Service
Rating: 5 out of 5
Visited: April 2022
I had to have smear test and I was really nervous about it. Nurse made me very comfortable and was very understanding and literally made all my fears go away 

She was fantastic and I couldn’t thank her enough
GP surgery review: south-view-partnership
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
In particular wanted to make a special comment about my experience on arrival at the surgery. 
It was most exceptional. A warm and pleasant welcome, my queries over several visits were attended to most efficiently, knowledgeably and courteously. Well done, keep it up and thank you.
GP surgery review: the-westwood-surgery
Title: Worst gp ever
Rating: 1 out of 5
Visited: April 2022
If you manage to make an appointment very lucky. They tell u to ring at 800 and then leave you on hold for more than 40mins!!!! 
They obs no app the all day!!!
GP surgery review: welling-medical-practice
Title: Shocking Practice
Rating: 1 out of 5
Visited: September 2022
A complete shambles of a doctors practice.
The right hand has no idea what the left is doing - and that's if you can even get to speak to anyone.
The wait to get a telephone answered is totally unacceptable
The worst communication ever
GP surgery review: welling-medical-practice
Title: Walk-in appointment
Rating: 4 out of 5
Visited: September 2022
Walk-in appointment now available Monday and Wednesday.  Was seen promptly and got prescription for ear infection.  Good to see someone face to face.
GP surgery review: welling-medical-practice
Title: Speaking for Avery Hill Branch
Rating: 4 out of 5
Visited: September 2022
I have been with Holly House, the Avery Hill branch of WMP for over 20 years. 
In more recent years l have had a number of illnesses.
My experience of reception and prescription staff has been very good. Whenever able they have tried their best to accommodate, have been polite and have always been sympathetic.
Doctors have never rushed me, and have been to a good standard. 
This is just my experience of Avery Hill, but Welling have seemed polite when l have had to go there.
I have given 4 and not 5 merely because of the nurse shortage at Avery Hill (hence trips to Welling). The nurses are extremely good, but there are not enough at the moment.
Really amazed at some of the negative reviews. The two branches should be identified before publishing.
GP surgery review: welling-medical-practice
Title: Absolutely  terrible surgery
Rating: 1 out of 5
Visited: May 2022
This surgery is awful, you can never get an appointment and all staff including nurses and doctors are rude. They have only recently turned off their E-consult they had during COVID, which meant you had a fill in a form before being able to speak to a doctor. They have previously taken ages to send prescriptions to chemist with the need for constant chasing, not completed hospital referrals and the last straw has been this week. I went in 2020 to the skin nurse for a growth to be removed on my leg, had to wait 2 years for an appointment to remove it, as she wasn't doing minor surgery during Covid- not to sure why that couldn't happen, another Covid excuse they used. Receptionist called to book an appointment back in May which I wrote down straight away, I called this week to  confirm the time only to be told I wasn't on the list for minor surgery that day and I must be making it up. Person in charge of booking minor surgeries then told me she didn't remember calling me, so I'm guessing its just by coincidence I happen to have it written down on the date and time she is doing minor surgery that month is it? Considering she only does them twice a month anyway. They told me I didn't have an appointment end of, wasn't helpful or admit they made the mistake, just kept saying they didn't call me to make the appointment . Staff are beyond rude and so unhelpful, doctors aren't much better either. Already been told growth is two different things by the same nurse....not professional at all. Am moving whole family away from this surgery, other family members are registered here and receive shocking treatment. I don't understand by looking at other reviews how they aren't under investigation or even better shut down or all staff replaced.
GP surgery review: welling-medical-practice
Title: Terrible frontline staff
Rating: 1 out of 5
Visited: April 2022
After trying to call the surgery 20 times, I managed to get through to the automated message and was then on hold for 40 minutes.  I gave up waiting and thought I’d go into the surgery after work to book an appointment.  Every time I have been in the surgery, I am left standing there like I am invisible for some time.  When the receptionist finally spoke to me, I was told that I could only book an appointment between a certain time.  I mentioned that I tried to call but was on hold for 40 minutes and her response was ‘that’s because we are busy’.  Staff are rude, unhelpful and shouldn’t be working as frontline staff.  No communication skills and definitely do not work efficiently.  I have asked for the complaints procedure but have yet to receive a response.  Surgery needs to be closed down.
GP surgery review: paxton-green-group-practice
Title: Great Practice
Rating: 5 out of 5
Visited: March 2023
can not praise Paxton Green enough for their outstanding level of care, compassion , understanding and expertise. My son has a highly complex injury which has left him needing a high level of support. Paxton Green Doctors, nurses, receptionists and all related staff have supported us all through this journey. We are able to talk to a practitioner every day, with out fail who always treat us with such great kindness and skill. Thank you to everyone involved.
GP surgery review: paxton-green-group-practice
Title: Responsive and helpful Reception staff
Rating: 5 out of 5
Visited: February 2023
A family member, temporarily away from home, required some information from the Practice urgently, and in a phone call, authorised with the Practice for me to collect it in person. A couple of hours later I arrived and the Receptionist was expecting me with the information ready.  
What would have been a logistical problem speedily, efficiently and courteously solved, thank you.
GP surgery review: paxton-green-group-practice
Title: First Class Practice
Rating: 5 out of 5
Visited: January 2023
I was reminded last week of how fortunate I am to be a patient as this surgery where we are offered a choice of ways to get advice from a clinician - Telephone Advice Line (every weekday 8-10am), a bookable face-to-face or telephone appointment, an online consultation.  On Wednesday I opted to call the Telephone Advice Line.  I was in a queue, but this went down fairly quickly.  The doctor I spoke took time to listen and discuss my problem and agree a plan of action.  Half an hour after initiating the call, I came away feeling reassured, with a prescription sent to the pharmacy, a blood test form left at Reception and the knowledge that I would be reviewed regularly.
Thank you Paxton Green
GP surgery review: paxton-green-group-practice
Title: On line response
Rating: 5 out of 5
Visited: January 2023
Over the last 2 years I have used the online system for repeat prescriptions. The practice has been very responsive to my requests, within 48 hrs except for one occasion.
The booking of telephone consultations has worked very well with a response usually within 24 hours and in one case a face to face follow up appointment arranged within 3 days.
The practice has been proactive in organising vaccinations, Covid, shingles, flu, pneumonia. 
Overall it’s use of technology has worked well and reduced my need for face to face appointments to a minimum.
GP surgery review: paxton-green-group-practice
Title: It's ok
Rating: 4 out of 5
Visited: January 2023
I only ever see one Dr with I would recommend. The other Dr's are useless but if my Dr isn't about and I have to see I will. But 9 times of 10 I'll stick with one. I've been with the same Dr for about 14 years so she knows everything ive been threw so ill stick with her. Other Dr's are clueless to the situation. Sometimes reception staff are rude and un helpful. But you get the odd one that really wants to help.
GP surgery review: paxton-green-group-practice
Title: Rude receptionist
Rating: 3 out of 5
Visited: December 2022
I waited 48 mins to get through to reception to book an appointment. When the lady answered she was chatting to someone else in the background with me on the phone, when I said hello hello she told me to hold on and put my call on hold. She came back on the phone and told me to call back end of the month for my appointment. I commented on the time I was waiting only to be told to call back, I also asked her name and she put the phone down on me without as much as another word. I’ve been with this practice for many years and I love it but some of the receptionist are such a let down to the practice.
GP surgery review: paxton-green-group-practice
Title: Simply can't get through to access primary care
Rating: 1 out of 5
Visited: October 2022
Completely circular issues in trying to access primary care.  Unable to access on line services (despite previously registering), then unable to speak with staff easily without long wait on phone, then when I did speak with staff they could not solve the online access issues, and promised a call back - which did not eventuate (this has now happened twice).  When messages are left via the feedback system an inappropriate response that does not address the problem was sent - and when I replied to let them know that their message didn't address the issue, no response is received.  
I've never felt more abandoned by the health care system.
GP surgery review: paxton-green-group-practice
Title: Shambles of a doctors surgery.
Rating: 1 out of 5
Visited: September 2022
Cancel appointments then deny it only to find out they have mixed you up with another patient with same name, yet didn’t check date of birth or address! Woeful service, at least 3rd mistake this year. Would not recommend this practice.
GP surgery review: paxton-green-group-practice
Title: Brilliant service
Rating: 5 out of 5
Visited: September 2022
This is a brilliant practice. I initially had a telephone consultation and then they quickly arranged a face to face consultation when this was needed. They then booked me into an outpatients appointment really easily. I've consistently found that they deliver great service. Thanks.
GP surgery review: paxton-green-group-practice
Title: Not a good surgery
Rating: 1 out of 5
Visited: September 2022
Had a really awful smear test that hurt - have never had one like that before. Nurse not very reassuring. Also Patient Access doesn't seem to work and it's so challenging getting appointments, emotionally exhausting! If I had anything serious health-wise I'd want to swap GPs.
GP surgery review: eltham-medical-practice
Title: Dr never called
Rating: 3 out of 5
Visited: March 2023
Phoned for urgent telephone appointment as I had been monitoring my blood pressure and noticed a high rise to 213/103 told dr would call later that day. Well it’s now7:45pm and I’ve had no call maybe high blood pressure is not important to them now ! Not happy at all a A&E visit may be my only option if it doesn’t lower
GP surgery review: eltham-medical-practice
Title: Love this practice
Rating: 5 out of 5
Visited: February 2023
I have recently been diagnosed with diabetes and high cholesterol, the surgery and doctors are very efficient and great, I called up at 2pm to book an appointment got one for the next day, keep it up Eltham Medical Practice
GP surgery review: eltham-medical-practice
Title: terrible service
Rating: 2 out of 5
Visited: February 2023
It's almost impossible to get an appointment and when i finally did, I had to wait 3 weeks. Turned up for said appointment, practitioner didn't arrive for work so I was told tough luck, phone on Friday when some appointments may become available. that was 2 weeks ago and I'm still waiting.
GP surgery review: eltham-medical-practice
Title: Really gone downhill
Rating: 2 out of 5
Visited: January 2023
This practice has really gone downhill. Impossible to get an appointment when you are ill. For routine asthma review they inundated me with texts to make an appointment but constantly put on hold - when working it’s not possible to wait for almost an hour - then withdrew  my prescription for pump which could of had serious consequences without notice. Had a review follow up booked for today and after they’d already changed it 3 times they have cancelled at the last minute too late to cancel leave from work. Phoned to book a new appt as text requested selected appt option and after it rang for a bit they hung up 6 times before eventually answering - good help me if it had been critical! Have made it clear not willing to lose another days work and the nurse can phone me if they still need to and requested that they ensure they don’t withdraw prescription again - not confident that message will be relayed though so we will see
GP surgery review: eltham-medical-practice
Title: I’ll- mannered receptionist on appointment line
Rating: 1 out of 5
Visited: November 2022
So disappointed with this surgery’s appointment line. It is hard enough to deal with the unknown of a heath condition, made worse by a rude and condescending individual booking appointments. To read out someone’s diagnosis letter from a specialist and refer to it as not urgent when said receptionist is not a medical practitioner or had not attended the appointment is completely out of order. Not everyone is suited for a job in the health and care industry  and I would urge the management of Eltham Medical Practice to listen to calls and ensure that staff are properly trained and corrected accordingly in how they deal with patients, to avoid causing patients further distress. 

To the GPs - it is your reputation that is on the line - not the receptionist or appointment line attendants. Please bear this in mind in parallel with how you handle your patients and how you communicate with them in simple and clear language. You have a duty of care to ensure your patients understand their diagnosis and support them through the process.