janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: debenham-group-practice
Title: Totally Shambles
Rating: 1 out of 5
Visited: November 2022
Depite an request for urgent medical assistance via the "AskMyGP" app in the early morning for help with an acute medical condition I had to wait all day and send more requests   to finally get a call at 1800 hours suggesting I might like to visit the surgery when I explained I could not do that at that time as I was unable to move I then made a request for a drug for pain relief that I had researched and this was duly prescribed. The following week that same doctor was now no longer available and a request was made to see another GP I was then asked to supply a photograph of my condition which was totally inappropriate under the circumstances. When I got to see the GP I was in such agony he refered me to the  emergency  specialist appointment and prescribed me more pain relief and antibiotics. When I made a futher request for more of the same pain relief the next day I was refered to a clinitian for a callback on Friday which of course would be too late to get any further medication delivered to the pharmacy. I was then asked to supply another totally inappropriate photograph which I refused and I requested a call back that day Thursday. When a GP  phoned me he was very helpful and prescribed a medication I had also researched myself. The pharmacy was asked to get it in the next day which was a Friday. I duly recieved a text the next day at 11.58 saying my medication was ready but the pharmacy was closed at 12 noon and would not reopen until Monday. I tried desperatley to get some help but none was forthcoming. So I endured 48 hours of agony thanks to the gross negligence of the staff responsible.  When the presciption was finally collected on the following Monday it was then found to be short of one of the major medicines. When this was pointed out it was reordered for the next day. When I phoned to see if it was ready to collect I was then informed that it was no longer in stock with the supplier but I might like to try a large pharmacy like Asda to see if they have it.  All this despite being in acute pain I was then advised to travel to a distant pharmacy to see if they have it in stock. I ended up having to buy the medcation online due the never ending series of errors and disorganisation.
GP surgery review: debenham-group-practice
Title: Great service
Rating: 5 out of 5
Visited: November 2022
A brief note of thanks for a speedy, courteous on-line service/efficient in-house pharmacy leading to effective resolution of presenting problem- many thanks to all!
GP surgery review: debenham-group-practice
Title: Patients Are Just A Nuisance
Rating: 1 out of 5
Visited: September 2022
I was invited to have a covid & flu vacination via the NHS on September 15. When I phoned  on the 22nd I was informed I was too late and could not get such a vaciantion unless I was prepared to travel. When I explained I did not have access to a vehicle I was told there was nothing that could be done for me despite the fact there is  surgery in Otley, my home village. Apparently, I should have know there was a dealine and it all my fault!!! Wrong!!! I was never informed of such a mandate had I known that I could have responded. So I now appear to be in the position of risking my health because this surgery does not want to give me a vacination in my home village even though there is surgery 200 yards away. Simply not acceptable!!!
GP surgery review: fressingfield-medical-centre
Title: great nhs staff, really helpful
Rating: 5 out of 5
Visited: February 2023
I had a problem getting a sick note in time for it to run concurrently with my first one. Two of your staff went above and beyond to help me.They solved my problem and now I can stop fretting !
Many thanks, much appreciated.
GP surgery review: fressingfield-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: January 2023
I had need  to contact the practice recently after an elderley neighbour had fallen down a short flight of stairs. As well as being really shaken they had sustained a worrying blow to the back of their  head. It was felt that an ambulance wasn't required but the patient needed reassurance so the practice immediately organised their paramedic that they share with other practices in their group to visit the patient that day. They attended and were so helpful and reassuring. Thankyou all at the practice and to the paramedic for providing such a first class service during what everyone recognises as being such challenging times.
GP surgery review: fressingfield-medical-centre
Title: Excellent Nurse
Rating: 4 out of 5
Visited: December 2022
I attended for a routine smear test & the nurse was extremely kind & explained everything & really put me at ease. I felt she went the extra mile & felt I wanted to leave a review to acknowledge this, as all too often it is only negative experiences that get a knee-jerk review made online.
GP surgery review: fressingfield-medical-centre
Title: Poor Service
Rating: 3 out of 5
Visited: August 2022
Attended practise to register as a new patient, and left in tears. All I can say how Rude the receptionist was! When I entered the building the receptionist was on the phone, I patiently waited to the side to hand in my forms. I was snapped at saying they would be on for the phone for a while, I said that’s not a problem I’m happy to wait as I have register forms to bring in. The comment to that was I suppose you want me to check your ID and then shut the reception window. I move back to the side so the reception could continue their phone call. After the phone call, I handed in my forms and ID and spoke to the receptionist as per comments on your website that you was getting a new system and to speak to receptionist if needed urgent care. I politely ask when it might be likely to get an appointment as I was having issues with the GP I’m currently with and that I had been recommended to come here as my partner is here and he has nothing but good things to say about the doctors. To be told rudely that it would be a couple of weeks. As per your website there is a option on registering that there is a option to see a nurse this wasn’t mentioned.  Very bad experience for the first time visiting the site!
GP surgery review: fressingfield-medical-centre
Title: Manners maketh Man!
Rating: 4 out of 5
Visited: August 2022
I have just visited your website and I can only say I wholeheartedly support the previous comments regarding the rceptionist today. I am a relatively recent new patient at the surgery and I came here on the advice of friends who sang your praises. My few contacts with your clinical staff have confirmed their opinions. However, when I attended today, I was dismayed and horrified by the attitude of the receptionist, not just towards me, but to other patients, who, like me, were reduced to tears by the rude and charmless manner of this person. I asked her a civil question about procedure and she was rude and abrasive. Whilst waiting for my appointment, I  and others in the waiting area could hear the receptionist being blunt and dismissive to an obviously worried patient who was being very polite and was, obviously, nervous. 
The receptionist showed a total lack of empathy and was plainly rude-quite unlike all the staff who have answered the phone to me,  who have all been charming and polite.
GP surgery review: fressingfield-medical-centre
Title: Dispensary becoming so inefficient to be laughable
Rating: 2 out of 5
Visited: June 2022
As usual had to drive 10 mile round trip to pick up routine repeat prescription. Discover that normal 48 hrs wait has now turned into '4 clear working days' but how would one know? Nothing on NHS website says so. So no medication dispensed yet. Dispenser suggested date following week. 
If I had an illness requiring rapid treatment waiting four days could be serious. 
Why is the practice putting up with this? A bad dispensary is a reflection on the rest of the practice and just saying 'short of staff' is not an excuse.
GP surgery review: fressingfield-medical-centre
Title: Unsuccessful GP Appointment
Rating: 3 out of 5
Visited: June 2022
Arrived for appointment around 5 minutes early. Noted 20 minute delay to see GP. Settled down with book to wait. 45 minutes later, despite only one other patient going in all the time I was there and me being only person in waiting room most of time I asked receptionist who advised GP was writing up notes from last patient and that I should be seen in a few minutes. Around 10 minutes later still not seen so advised reception I had to go as my husband had to go to work and he had brought me to surgery a 15 min drive from home. Thank goodness my health issue was not sean emergency but second time this has happened. Last time telephone appointment was held 3 and half hours late. I understand these are busy times but we also have other commitments and would certainly be penalised if we turned up late for our appointments
GP surgery review: grove-medical-centre
Title: Colonoscopy and gastroscope Examination
Rating: 5 out of 5
Visited: July 2023
I just want to thank the whole team for my excellent treatment yesterday, they had quite a job, and wasn’t without pain, but they were able to complete the procedure and I have nothing but praise for them. I’ve had quite a few things done in the last 2years, all on the NHS and my opinion is we are very, very lucky to have it.
GP surgery review: grove-medical-centre
Title: Unbelievable
Rating: 1 out of 5
Visited: April 2023
I am not a patient  but I had occasion to visit the Grove Medical Centre with an elderly neighbour whose husband is seriously unwell  This is an account of what I witnessed …..
 She wanted some details of his referrals to hospital . She was extremely distressed and came to me after not being able to contact the doctor as the receptionist could not disclose anything to her .She was told on the phone that there were no appointments today and she would have to phone back tomorrow. They had already had a consultation previously with a senior doctor and were very satisfied with the help and concern he showed to them both . But as her husband seemed to be no better at all ,their sons wanted to know how far down the road to treatment things were progressing .I told her I would take her to the Grove to see if we could see someone .
This is what I witnessed at the time …
The receptionist we spoke to was like a brick wall and was certainly not going to divulge any information or refer the case to a senior person at the surgery , constantly repeating that we would need to phone tomorrow morning . I myself became very angry and was told to calm down by the receptionist which quite frankly I feel was red rag to a bull for me .Having worked as a Doctors’s receptionist myself for 10 years all I can say is that things have changed very much for the worse . In the same situation when seeing a wife who was obviously very distressed about her husband and a friend trying to get the position across for her , I would definitely have called for a nurse or doctor to help . Sadly we all know that Doctors and Nurses are very in demand  but receptionists need to use some common sense and in our situation the whole angry scenario could have been avoided if some common sense had been used . May I suggest that your receptionists are trained to be more sympathetic to a situation that we the general public now find ourselves in , particularly when elderly .
GP surgery review: grove-medical-centre
Title: This practice made me ashamed to be working for the NHS
Rating: 1 out of 5
Visited: November 2022
Officious unhelpful reception staff made it impossible to communicate about my children's health.  

Medical staff was normally helpful, but very difficult to reach.  I was unable to schedule an appointment with a doctor - only the nurse.  I was unable to obtain a follow-up appointment, instead I was required to call on the day and skip work for me and school for my child to talk to the doctor, as there was no specific time given.  I was unable to obtain an appointment with a doctor or any referrals for a diagnosis, "try a tablet and see if this helps"approach to treatment.  The risks and benefits of treatment options were not discussed.  

Practice manager never called back to answer my questions, though I was told that that is the procedure by the receptionist.  

I changed to another practice and received helpful advice, appointments for me and children and kind treatment from the receptionist - what a contrast!
GP surgery review: grove-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: September 2022
Telephoned at 8.30 as I had a severe sore throat. Phone answered within 10 minutes. A nurse practitioner rang me within 45 minutes and arranged an appointment for 10.30 the same morning. Very helpful , great advice and prescribed antibiotics which I was able to pick up at the chemist less than an hour later.  Thank you
GP surgery review: grove-medical-centre
Title: Well run practice
Rating: 5 out of 5
Visited: September 2022
Visited today for flu/covid jabs well organised and efficient surgery, staff very friendly supportive and respectful.
GP surgery review: grove-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: July 2022
Called the surgery and was given a face to face appointment for that day. Doctor was brilliant. We are lucky enough to have such a brilliant surgery in Felixstowe.
GP surgery review: grove-medical-centre
Title: Need more ways to contact a doctor
Rating: 1 out of 5
Visited: May 2022
After having so much time wasted on waiting in phone queues to get an appointment I thought I would use the E-Consultation to save time. Although stating it was available 24 hours a day of course it was unavailable.
GP surgery review: grove-medical-centre
Title: Pleased with service
Rating: 5 out of 5
Visited: April 2022
Impressed with the system this surgery has. I completed an e-consult on a Tuesday evening, I had a phone call the next day and was offered an appointment to be seen later that evening. Everything was sorted within 24 hours.
GP surgery review: grove-medical-centre
Title: Not patient-centred and a stressful experience
Rating: 1 out of 5
Visited: April 2022
Sadly, the practice is badly run.  Here are some examples from my family's experience:

A few months ago, my elderly and immobile relative was called for a blood test and given an appointment.  I took her to the appointment but the nurse sent her away saying that they didn't do blood tests in the afternoon and to come back the next day. 

It is extremely difficult and time consuming to get a GP appointment and pretty impossible for an elderly or confused person to navigate their was through to actually see a GP due to the lengthy and time consuming process:
I tried to book on behalf of an elderly family member who is in severe pain.  I was told to phone back the next day at 08.00 as all triage appointments had gone.
The next day I phoned at 08.00 and it took 10 minutes to speak to some one and explained the problem and was told a doctor would phone back at a time that they could not predict but might be in the morning.
I have sat by the phone and was called back just after 10.30 by the doctor and now have the appointment booked. 

The response from the Grove Medical Centre on 23 March to a previous review states "Although our phone lines are running from 8am each weekday morning we would never encourage Patients to call first thing to arrange a call back from a Clinician. Our triage list is open throughout the day." This was not true from my experience yesterday as the receptionist explicitly told me to ring at 08.00.

The doctors who have looked after my family member have been kind and seem to know what they are doing. However, I have no confidence in the practice staff or that they respond to feedback that could help them improve the care of fragile patients.
GP surgery review: grove-medical-centre
Title: Test request
Rating: 3 out of 5
Visited: March 2022
After being told by a friend when they had there annual check up to ask for a prostate cancer test, I thought after plucking up courage I would do so, only to be told that I needed to go though my doctor for this ( whoever that is) and there wasn't any doctors lists available at the moment,  no other explanation from receptionist.  So I suppose I should just forget about it?, all this rubbish you hear on the TV about getting checked out and just contact your doctors,  they don't live in the real world!!. Very poor service, so difficult to get a good service nowadays.
GP surgery review: haven-health
Title: Wonderful support
Rating: 5 out of 5
Visited: May 2023
After another "panic incident" I was seen immediately by nursing staff and duty doctor (many thanks to them both) and given the reassurance that I needed,  along with a follow up appointment to make sure everything is as it should be.

I could not wish for a better support group.  Thank you
GP surgery review: haven-health
Title: Best GP surgery in Felixstowe
Rating: 5 out of 5
Visited: April 2023
Absolutely love this surgery I’ve been with them for around 20yrs and the care I’ve received is excellent and to the highest level as someone with multiple complex health conditions finding a gp practise you can trust is essential and these guys are incredibly kind especially in the last few years where my health has deteriorated everyone is lovely from care navigators, clerical staff,HCA’s,ANP’s, pharmacist, nurses and the GP’s themselves so I want to say a massive thankyou and please keep doing what your doing it’s been a tuff few years but you’re all amazing xxxx
GP surgery review: haven-health
Title: Brilliant surgery
Rating: 5 out of 5
Visited: March 2023
Such excellent, professional care. Very quick to respond to any medical issue.   Really lovely helpful staff.   Would highly recommend this surgery .
GP surgery review: haven-health
Title: Amazing team
Rating: 5 out of 5
Visited: February 2023
Having recently had my son, I have had to receive ongoing care from the three nurses at the practice. I cannot express how kind, patient and caring they have been. Although it’s not been ideal having to have dressings changed every few days, the three ladies that having been caring for me have made it a far more bareble experience than it perhaps could have been. Thank you Haven Health.
GP surgery review: haven-health
Title: Excellent Surgery
Rating: 5 out of 5
Visited: February 2023
I am a “regular” at the surgery as  I have many medical problems.  The staff here are at the top of their game.  Very quick referrals/follow ups. Quick to respond to all requests for help/advice.   All of the staff while being professional are helpful, friendly and courteous.  I can’t express how good it is to feel so confident of being well looked after.   Would highly recommend this surgery.
GP surgery review: haven-health
Title: Outstanding Practice
Rating: 5 out of 5
Visited: January 2023
Doctors, Nurses, Receptionists and Administrative Staff are dedicated and devoted to this Medical Practice, their support as a patient is invaluable and enables the process of seeking medical help a comfortable experience, as a patient you feel valued and respected at all times.
Their professionalism is unrivalled, I truly appreciate their work.
I've been with this practice since 1993 and find they are faultless, the practice is run with dignity and compassion for the benefit of patients and their families.
I'm so grateful to be a patient at this practice, I consider myself extremely fortunate to be a patient.
Any request is met with professionalism and utter respect, I am delighted to be able to leave a review full of positivity.
GP surgery review: haven-health
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
As a regular "visitor" to the surgery I can say I have never had a bad time there.  The reception staff are always friendly, even when they are busy.  the medical staff are always ready to give me the help and support that I need, both physical and mental.  I could not ask any more from a doctors surgery.   Thank you.
GP surgery review: haven-health
Title: Excellent Care
Rating: 5 out of 5
Visited: January 2023
My experience of this practice is alway very positive. Never feel that I'm just another patient. I leave feeling that I have been listened to and got the best treatment for my current problem.
GP surgery review: haven-health
Title: Service was as good as ahyone could wish for
Rating: 5 out of 5
Visited: January 2023
Appointment on the day of contact by phone.
Warm hello and welcome by reception staff.
Called in on time by a  student doctor gaining experience. Initial discussion of my problems with the student doctor before the senior experienced practice doctor joined us and I witnessed the discussion and exchange of information regarding my problems. The examination then took place the student receiving the benefit of how and what to look for regarding my condition. I was very impressed.
GP surgery review: haven-health
Title: Haven health
Rating: 5 out of 5
Visited: January 2023
Very polite staff on front desk always ready to help. I have seen a difficult patient in reception it was dealt with care and defused quickly. The doctors and nurses are acceptable people helping patients with their needs. Cannot sing there praises enough. Thank you for your service its very much appreciated.
GP surgery review: howard-house-surgery
Title: Much appreciated
Rating: 5 out of 5
Visited: August 2023
In August I had a melanoma removed. The service was fast and
considerate at all times and by all staff concerned. For which a great big thank you.
GP surgery review: howard-house-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
In a time when the NHS seems to be gathering a lot of negative press around not being able to see the Dr etc, and as someone who has not used the NHS really for the last 10+ years, when I now need some NHS support this has been a revelation as there does not seem to be any inability to get quite a few appointments in the coming days for tests and so on. Brilliant
GP surgery review: howard-house-surgery
Title: Worrying attitude from receptionist.
Rating: 3 out of 5
Visited: November 2022
I deliberately didn’t phone in on. Monday because I know they are very busy. Before I can state my reason receptionist says “We are on a medical emergency “. The way this was stated in my opinion demonstrates a poor attitude to patients.
GP surgery review: howard-house-surgery
Title: Fabulous doctor
Rating: 5 out of 5
Visited: October 2022
I saw the doctor this week. He immediately put me at ease and he even did the blood test I needed his self as the was no one to do it. I really appreciate everything he did thanks
GP surgery review: martlesham-surgery
Title: Excellent care
Rating: 4 out of 5
Visited: February 2023
I used ask my GP today. A phone call from a very friendly receptionist within half an hour. A face to face appt within 2 hrs. Couldn't ask for any more.
GP surgery review: martlesham-surgery
Title: Lockdown has helped improve service
Rating: 5 out of 5
Visited: October 2022
Using the 'ask my GP' system allows triage and on the day appointments to be managed efficiently. It can feel they are a GP and a nurse short, but they work well with what they have. Referrals out are prompt. Only negative is sometimes need to ask more than once through the service if the initial enquiry is complicated or reply is insufficient, but that's just a few extra hours or a day. Can get frustrated with complex health needs, but am happy with how things are working.
GP surgery review: martlesham-surgery
Title: It used to be a great practice
Rating: 2 out of 5
Visited: February 2022
Reliance on the 'Ask My GP' system other than for really busy periods is a very poor idea. 
Trying to book a simple blood and pressure test as advised by Dr was unacceptable being told that the earliest was four weeks minimum.
This used to be a superb practice, Covid can no longer be used as an excuse for poor service.