janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: mp-victoria-mill
Title: Awful
Rating: 1 out of 5
Visited: April 2023
Avoid at all costs, I have transferred to another GP after awful service at this GP. Very hard to get an appointment, and communication isn't very good.
GP surgery review: newton-heath-medical-centre
Title: Can't get appointment
Rating: 1 out of 5
Visited: February 2023
Been trying to get appointments for over a month yet they advertise accepting new patients asked to call at 9am toget appointments but always busy, can't book indvance even for a months time it's ridiculous
GP surgery review: newton-heath-medical-centre
Title: Long-needed relief
Rating: 5 out of 5
Visited: May 2022
Diagnosed with flat foot over a decade ago as a child, last few years developed lower back pain and a painful bump on the sole of my foot. The doctor I saw was incredible. Friendly, reassuring, made me feel very looked after and genuinely showed concern (unlike 99% of doctors who don't care). I was given stretches and told to exercise my core, also to look for more supportive shoes. Out of the three I was only able to do the stretches regularly, followed by exercising. Years of pain, mostly gone. For a person like me, who has mental health issues, it's difficult to ask for help when most doctors make you feel like a burden or that you're wasting their time. I didn't expect to get help, I only really wanted it to be on my record that I at least tried to get help. The doctor's kindness, warm nature and reassurance helped me find the motivation to follow through with what we agreed I needed to do to get better. I don't imagine I'll have the guts to have my other dozen health issues looked into for probably the next 5-10 years knowing me, I've seen hundreds of doctors over my lifetime and most of them are the same: cold, uncaring, and a lot of the time judging. I'm so grateful to have had the opportunity to meet with this doctor and hope she can continue to help people like myself. Thank you.
GP surgery review: newton-heath-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
Both reception staff and GPs at my practice are friendly, efficient and helpful.
I have been a member of the practice for quite a few years now and following a telephone consultation had to see a doctor in person. He was very thorough and I didn’t feel rushed when asking questions 
He was also new to the practice and I was very reassured with everything following my consultation with him.
GP surgery review: simpson-medical-practice
Title: Caring practice
Rating: 5 out of 5
Visited: November 2023
Excellent Reception Staff, Doctors & Nurses. Their ongoing support & care for my husband are invaluable. Thank you all so much, you are a credit to your profession.
GP surgery review: simpson-medical-practice
Title: Helpful staff
Rating: 5 out of 5
Visited: October 2023
The nurse I had my appointment with was fantastic. I didn't feel a thing when she took my blood and she even asked the doctor to pop in and advise on another issue. The doctor was great too, he took the time to come see me and was patient in explaining things. I really can't fault this surgery, all staff pleasant and always as helpful as possible.
GP surgery review: simpson-medical-practice
Title: Bad experience
Rating: 1 out of 5
Visited: October 2023
Turn up on time for appointment got told I didn’t have one made a new one later in the day had to go home go back I struggle walking due to various illnesses I even had an appointment card with date and time can never get a face to face appointment with the doctor got sent to newton health medical Center to see someone there would only deal with one problem I reported 2 at the time got told make another appointment to see a doctor I’ve had good service in the past but now what are patients supposed to do??
GP surgery review: simpson-medical-practice
Title: Always helpful
Rating: 5 out of 5
Visited: June 2023
at 07-59 tried ringing "Practice closed" retry...
At 08-00 you are 35th in the queue... to be fair the numbers went down quite quickly and I was able to ask for an appointment. I was offered a telephone call "later today". The lady who rang just before 12 was very friendly, helpful and knowledgeable. She listened patiently to my list of symptoms, asked me a few questions and answered all mine confidently. A course of treatment was suggested, medication and tests were arranged. I felt that she cared about me and that I was in safe hands. I know that the NHS gets a bad press but the staff at The Simpson cannot be faulted. Thanks
GP surgery review: simpson-medical-practice
Title: joke of a practice
Rating: 1 out of 5
Visited: May 2023
having been given a night time appointment at another clinic was seen by a nurse who wasn't qualified enough to refer me for an mri scan rang practice the following morning and was told someone would be in touch waited a week still no correspondence rang today and was told I had to come to surgery to fill in a form that required no signature and could of been done over the phone receptionist so rude and has been on many occasions
GP surgery review: simpson-medical-practice
Title: Terrible Patient Care
Rating: 1 out of 5
Visited: March 2023
A week ago my husband started with a painful and inflamed foot. On Monday he phoned for an appointment. Was 26 in queue and when he got through, was told there were no appointments. He complained and in the end got an appointment with a nurse. Decided he didn't want this and got an appointment at the Hospital where he was seen, sent for a blood test and prescribed medication. The person there said they would send an email to his GP to organise the medication and he should be able to get it the next day. Next day (Tue) he could not get the medication from the pharmacy. He phoned the surgery and said that the hospital had sent an email to the surgery to prescribe the medication. He got their stock answer "we have not received the email" but then, as usual, they take another look and yes they miraculously find it. He was told he needed a doctor's appointment before he could have this medication and was given one for Thursday. This appointment was with a nurse again and she only wanted to give him painkillers. He said no to this and wanted something to clear this up. Eventually late Thursday afternoon he finally got a call from a doctor who said that he could have the prescription that had originally been prescribed by the hospital on Monday. If he had received this prescription on Tuesday it would have saved all his pain and suffering. The patient care at this surgery is zero.
GP surgery review: simpson-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2022
Called into surgery today for some information. Both reception staff extremely helpful and friendly, a credit to the practice. Thank you for your help.
GP surgery review: simpson-medical-practice
Title: Continues to fail.
Rating: 1 out of 5
Visited: November 2022
Very difficult to get an appointment. Managed to by phoning immediately at ,8.00am, requesting GP face to face appointment but told none available so has to rely on a telephone consultation. Phone went at 10.20M but immediately went to voicemail. (Accept that was probably my phone setting). But phoned back and told to await a re-call. The message on the answerphone was from a practice nurse, not a GP; he said he'd phone again later but didn't do so.
Also, had recent hospital consultation and prescribed medication. The GP was written to ((I have a copy), which advises ongoing prescription of medication prescribed. Phoned to ask for a repeat prescription but told I'd have to speak with GP before new medication can be put on repeat basis - Catch22 - can't get to speak to GP.
GP surgery review: simpson-medical-practice
Title: Useless
Rating: 1 out of 5
Visited: April 2022
This GP surgery is a waste of time, I personally went a dropped of a letter to get some tables that were already 2 weeks late to be told they would be given that day, 3 days later still no tablets. Plus what makes the people working in this surgery more important that everyone else, You are not allowed in the surgery still and have to stand outside in the rain why they come to the Door. On top of that the staff are rude when you do eventually get to speak to them, and all you get is No as they are working from home.
GP surgery review: simpson-medical-practice
Title: Poor practice
Rating: 1 out of 5
Visited: January 2022
The receptionist very rude,arrogant and unprofessional in Simpson medical practice.
To get appointment take ages 
That centre doesn't respect anybody when say anybody I mean patients. 
The receptionist call themselves God and  doesn't admit any questions from patients,
Going to see what normally call my GP Doctor and be happy is now turned to you are going to battle front. 
As for me,I prefer to go to A&E and spend 2 to 5 hours than to waint for months to see my GP and rude,unprofessional receptionist and die.
GP surgery review: whitley-road-medical-centre
Title: Disgusting
Rating: 1 out of 5
Visited: October 2023
Had a telephone consultation was told antibiotics were sent to pharmacy as I’m in agony, went pharmacy nothing there’s whilst stood in the pharmacy I called Whitley road 3 times, each time someone picked the phone up and put it down. I went over to query where my medication was she said it’s not been signed off and wouldn’t be signed off until after 4pm. I am in agony. Woman behind the desk with no sympathetic courtesy and looks at you like she is uninterested. This is not the first time with this member of staff! Working in general practice myself I try and go above and beyond for the patients unfortunately Whitley road reception staff do not do this. I was just moved on my way. As for the staff who put down the phone 3 times?? If I did that I would be in trouble. Terrible to try and get through and getting an appointment is a rare occasion. Appalling treatment by this practice. If I didn’t get employment at my own practice I would never have moved to this practice I’ve never witnessed anything like it.
I have to now wait until after 4pm when I am in agony! Disgusting
GP surgery review: whitley-road-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: August 2023
After my appointment with one of the doctors, I feel that I would like to leave a review to say what a great job he does. He spends the time to listen and has put a great review process in place for me to help me with my struggles. I can't thank him and the practice enough. The appointment process is great. I filled the triage form in and within less than half an hour got a text message to select a convenient appoiontment time. You never seem to be waiting long periods for appointments and someone will always get back to you. From the doctors to the nursing and reception staff everyone is doing a brilliant job. Keep up the good work Whitley Road.
GP surgery review: whitley-road-medical-centre
Title: Very helpful
Rating: 5 out of 5
Visited: June 2023
A very positive experience and a really helpful doctor who put me at ease and was really reassuring and understanding
GP surgery review: whitley-road-medical-centre
Title: Gave me time
Rating: 5 out of 5
Visited: May 2023
I had a very positive experience today, I was give the time to talk and more importantly I was listened too, that in itself made me feel better,  a great practitioner.
GP surgery review: whitley-road-medical-centre
Title: Once an excellent service gone to worst
Rating: 2 out of 5
Visited: April 2023
It was very good but gone worse in last 2 years. Triage system is a pain. U fill triage then thrn u wait for days, sometime they dont bother to call at all. When u call back, they say there were busy and ask u to resend form. U have to be near phone for 2-3 days, if u miss the call, whole thing starts again and u have to fill another triage form and wait again for few days. Seriously thinking about changing
GP surgery review: ch-medical-practice
Title: Impossible to get appointment
Rating: 1 out of 5
Visited: May 2023
Twice now in the last two months I have tried to get an appointment for my son and been told they don’t have any appointment for 7 weeks. The first time he ended up at an out of hours appointment only to be sent straight to A&E and the second time it’s for mental health reasons. Told ring first thing in the morning but it is impossible to get through.  They are still tagged on the NHS website as taking on new patients, when they cannot offer existing patients the service they need.
GP surgery review: danson-family-practice-p85018
Title: Understanding and Professional Service
Rating: 5 out of 5
Visited: December 2023
I visited the Practice yesterday. I was seen by an Assistant Practitioner and also by the GP. I felt I was listened to and they knew about my recent medical events. I received a full medical examination and then a full screen of bloods to help to diagnose my problem. I was treated caringly and courteously throughout my visit. I have every confidence in this Practice.
GP surgery review: danson-family-practice-p85018
Title: Full marks
Rating: 5 out of 5
Visited: May 2023
I contacted the surgery this morning and was given an appointment for this afternoon. From the Reception staff to the doctor and nurse who dealt with my case I was treated with dignity, respect and professionalism. I am very happy with the care I received at this practice.
GP surgery review: danson-family-practice-p85018
Title: Very poor
Rating: 2 out of 5
Visited: February 2023
2 weeks ago I spoke to the receptionist with an issue she said she would send a message to the Dr, and someone would come back to me.
4 days ago I left a message through the NHS app, Still no reply to either, does anyone care?
GP surgery review: danson-family-practice-p85018
Title: Great practice
Rating: 4 out of 5
Visited: August 2022
I got an appointment straight away due to gynae concerns and I found the staff and the Doctor to be very caring and professional.  I do find the telephone appointments to be strange and unpersonal but I think it's just something we are not used to.  I have been with this practice since birth and the current doctor since he took over the practice.  It was difficult adjusting to change then but we did.  Overall I am very happy with my treatment despite my misgivings on telephone consultations.
GP surgery review: danson-family-practice-p85018
Title: I cannot believe it - Terrible
Rating: 1 out of 5
Visited: March 2022
I just have to say how much I admired all the docs & nurses at the practice for years now. With out the great appointment system they had a few years ago i would not be here today. You currently cannot see your gp - only on a monday/tuesday (phone then possible face to face)
Nurses have been taken on mon-fri. 
You ring up for an appointment at 8.00am. (if you get one) if not ring tomorrow 8.00am. I would like to know what happens to the rest of the day. Does the practice only take appointment calls 8.00am onwards until all appointments filled (20mins max) & that's it for the rest of the day, as you cannot get one otherwise.
I'm don't like to say it be I'm so disappointed in the way the practice is allocating appointments.
I think it maybe be time to go to another practice where this appointment system is no the way forward for them.
GP surgery review: danson-family-practice-p85018
Title: Shocking practice
Rating: 1 out of 5
Visited: January 2022
Reception staff rude can't do simple tasks , can't get to see a doctor  , nurses useless aswell are the doctors steer well clear
GP surgery review: kapur-family-care
Title: MSK
Rating: 1 out of 5
Visited: October 2023
Staff member was very rude, unhelpful and just didn't listen to me. Seriously needs to work on the manners. Certainly won't be seeing them again
GP surgery review: kapur-family-care
Title: Pointless remaining with this practice.
Rating: 1 out of 5
Visited: July 2023
It doesn’t matter on what particular day one tries to get an appointment at this surgery, the only way to do so is to complete a form. In the time it takes to complete this form (one can’t do it in advance),  all appointments have been allocated and have gone. This can be in as little as 5 minutes.  The service is appalling. No wonder the A&E departments are overburdened. 
The system of allocation of appointments at this practice needs investigating. In the meantime, my advice to any member of the public wishing to seek a GP appointment, is to go to practice where getting an appointment is less like winning the national lottery.
GP surgery review: kapur-family-care
Title: Unable to book a blood test at reception
Rating: 0 out of 5
Visited: March 2023
Saw a clinician for an appointment and they advised patient to go to reception to book in for some bloods.  
When we asked at the reception, the receptionist stated they couldn’t do this - their sole job is to book GP appointment and anything else they can’t do!  
They stated I needed to go home and ring the Practice so someone else could book an appointment for bloods! And this was the system they have in place - you cannot book for a bloods appointment in person! No concern as to whether I had access to a phone or the credit to even ring - how is this an acceptable practice to have in operation?  
I then asked to speak to manegement - I was told that this wouldn't be possible, making things even more ridiculous! I have been told that others have had issues with getting to speak to senior practice staff as well.  
Surely you can do better than this - a reception that can only book GP appts, and patients unable to speak to anyone in charge.
GP surgery review: kapur-family-care
Title: Should be shut down immediately
Rating: 1 out of 5
Visited: December 2022
This surgery should have closed down ages ago. They should shut down this surgery immediately. It’s been a week I filled out the appointment form  for my 5 year old daughter and until now no one has called back. Every time I call they say someone will call with a really bad manners. The receptionist is very rude.
GP surgery review: kapur-family-care
Title: Just go private
Rating: 1 out of 5
Visited: December 2022
They have new system! On line form to fill in from 8am - 10am for them to assess then they contact you later that day.  Not everyone is  on line or able to do this   However no point as each day they decide what time to turn the system off.   Total Mis information day in day out.  Tried filling form in Monday - system switched off 9.40am   Rang reception told try day after.   I did.  No joy system turned off at 9am.  Rang reception “oh we closed on line early as we having staff training”.  Didn’t they know that the day before? Why not mention it then.   Tried day after system turned off at 9.30am. Rang again.  “Oh we turned system off early as we had a lot of forms”.   During these three days I tried to get an appointment my grandson aged eight was ill.  high temperature sore throat etc.  no joy with out of hours service.  They don’t even answer due to high call volume.   No way would I go to A & E and wait for 12 hours at least so we paid £69 for a private appointment at an urgent care centre this side of Manchester   We were seen straight away an given a private prescription for another £20 on a Friday night at 7pm.   Ha! They even offered us tea an coffee an the doctor we saw was in no rush and took time to listen an thorough examination given strep A is going round.  I would urge any one that can afford to pay to use this service an give your support to services like this do so, if only to help you keep sane an stop you having a mental breakdown dealing with people that clearly need more that one day staff training
GP surgery review: kapur-family-care
Title: Waiting for people to die
Rating: 1 out of 5
Visited: May 2022
This shambles of a practice is frustrating from the phone call right to when you get to speak to a medic. The doctors refuse to see anyone face to face, and if they call back, the won’t do much other than give platitudes. My mother has spent more days in a&e this year than at the surgery as they just won’t see her or do anything about the issues, and we are forced to take her to a&e. it’s becoming ridiculous. I feel like they are just waiting for people to die, or they have doctors who are too afraid to treat people
GP surgery review: littletown-family-med-pract
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
I would like to leave a review for this fantastic surgery Littletown Family Medical Practice.
I have been a patient with this surgery for a couple of years now and I would like to say that this surgery has been very good to me and my family who are also registered at this surgery.
The GP’s and nurses have always been very supportive, understanding and empathetic towards me, they have never rushed me during my appointment slot and have always listened to me.
The receptionists are always polite and have tried to help me with appointments and tried their best to get me an appointment fitting in with my circumstances.

I don’t think I could have it any other way.

Thank you Littletown Family Medical Practice.
GP surgery review: littletown-family-med-pract
Title: Very very rude receptionist
Rating: 5 out of 5
Visited: December 2022
Very rude receptionist (not all) but few ladies I saw was very rude they work in medical environment they should be more nice and a bit of smile in the face but they don't even know there job ,changed my GP after 9 years and had to experience these people i wish I had options to keep my old gp one of the best I have seen .This surgery stuff need to do their basic training again or either the owner need to change the few if their receptionist or they will lose there patients . people like me who get very upset my rude behaviour and keep thinking of it all day to them my advice will be to not put yourself in this situation and go to another surgery.
GP surgery review: werneth-medical-practice
Title: Worst practice in the area.
Rating: 1 out of 5
Visited: September 2023
I am surprised this practise has not been shut down.
Horrible reception staff and GPs. 
Unsafe for patients.
GP surgery review: werneth-medical-practice
Title: A shambles
Rating: 1 out of 5
Visited: November 2022
Absolute shambles this place you Never get an appointment no matter what time u ring
Receptionsist never answer the phone and No manager/owner to speak to, Upto 50/60 calls at one time but no answer,this surgery should be closed down
GP surgery review: woodlands-medical-practice
Title: Good Practice
Rating: 5 out of 5
Visited: November 2023
Done everything I need, I feel like I am being looked after. Also Very proactive with recall. Great Clinical Team from blood takers to Nurses to GP's.
GP surgery review: woodlands-medical-practice
Title: Great Family Surgery
Rating: 5 out of 5
Visited: December 2022
I have been a patient at this surgery for over 10 Years and have since had 2 sons whom are also registered here. I have nothing but positive praise for this surgery. Have always been treated with respect by boh the receptionists and any GPs I have seen. My youngest son has an auto inflammatory disorder and before he was diagnosed we had numerous appointments whilst he was unwell. The doctor referred him to a peadiatrician but in the meantime organised blood tests for him that would speed this up once he was to be seen. The lady who did the bloods on my 3 Year old son was paient, reassuring and very gentle to both my son and myself as I was very anxious. I have no problem getting an appointment and if i couldnt get a face to face appointment was always spoken too over the phone. 
My personal experience has also been positive. I have monthly medication which i order online and is always available when i go to the pharmacy for it. I would recommend this surgery to anyone looking for a Family GP Practice.