janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: firsway-health-centre
Title: Well organised practice
Rating: 5 out of 5
Visited: October 2022
I had a text alert this morning, put my coat on and walked over. I was in and out within 2 minutes having had both flu and covid jab.
Very impressive organisation.
GP surgery review: firsway-health-centre
Title: Excellent in every way
Rating: 5 out of 5
Visited: October 2022
Very organised, very caring, polite and welcoming staff. Much better with a time slot. This flu clinic ran like a time clock.
GP surgery review: firsway-health-centre
Title: Great service
Rating: 5 out of 5
Visited: October 2022
Received a text this morning inviting me to attend the surgery for a flu vaccination. Although there were many people in attendance, I was seen immediately.
The staff were extremely nice and very efficient.
GP surgery review: firsway-health-centre
Title: Excellent vaccination procedure
Rating: 4 out of 5
Visited: October 2022
Visit for flu vaccination. Very slick system. In and out in seconds.
Practice very good generally but need to improve appointment system.
GP surgery review: millbrook-medical-practice
Title: Always seen and get appointments
Rating: 5 out of 5
Visited: July 2022
Surgery is good, I am always seen and given good advice I always get what I'm asking for and the staff are lovely. Yes they take a long time to answer phone but it's a surgery they have alot of calls! I don't understand people leaving bad reviews. Be patient all docs surgery are recovering from the covid impact. If its that urgent go to the hospital
GP surgery review: millbrook-medical-practice
Title: Appalling
Rating: 2 out of 5
Visited: May 2022
This surgery used to be great but after waiting 2hrs only to be told that I should have received a text to say I won't be getting a call today - no appointment rearranged automatically
GP surgery review: millbrook-medical-practice
Title: Bad communication
Rating: 1 out of 5
Visited: May 2022
I'm in the medical profession and have just spent the last HOUR on the phone trying to speak to a receptionist and have been 'caller number 1' for at least 30 of that hour
Not impressed AT ALL
GP surgery review: millbrook-medical-practice
Title: Rubbish surgery
Rating: 1 out of 5
Visited: March 2022
When I first registered everything was fine since covid its gone downhill. Cannot get to see a doctor triage is a load of bull.no follow up after blood tests etc . Receptionist are great they must get some agro wouldn't recommend it to anyone. I'm leaving to someone who cares.all doctors have left the surgery so something is wrong. Don't register you will regret it
GP surgery review: the-sides-medical-practice
Title: Perfect example of phone over visit
Rating: 5 out of 5
Visited: September 2022
I have been anxious about symptoms following surgery and scans. Doctor went through my questions, calmly and kindly  and gave good advice, saving us both time and me further anxiety.
I have always found staff and care very good at The Sides.
GP surgery review: meadowview-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: February 2023
Using the Ask My GP system is very easy & always get a prompt  response either with a telephone call or an e mail. Much quicker than having to use the telephone Thank you
GP surgery review: meadowview-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: January 2023
This practice is outstanding. All the GPS are polite knowledgeable and care for all your needs. I have never been disappointed always managed to speak to a GP and if needed get a face to face appointment. I feel that we are very fortunate to have such a fantastic practice looking after us. All the staff are great from doctors to nurses and receptionist.
GP surgery review: meadowview-surgery
Title: Excellent advice and practice
Rating: 5 out of 5
Visited: January 2023
I was treated well and all my problems were resolved I would recommend anyone to go to the practice I’ve never had problems with meadow view like I hear elsewhere in some areas
GP surgery review: meadowview-surgery
Title: Person centred practice
Rating: 5 out of 5
Visited: January 2023
I have found the GPs at this practice very responsive knowledgeable and professional. I was listened to carefully and given an effective treatment plan. Recently I have had a few different health issues and all of these have been responded to promptly and professionally
GP surgery review: meadowview-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Used the askmy gp app, found it really easy to use,quick response to my query no hesitation in recommending this app in non emergency situations where a visit to the surgery isn't necessary in person but you need a response from a gp
GP surgery review: meadowview-surgery
Title: Fantastic  surgery
Rating: 5 out of 5
Visited: January 2023
The doctors,nurses, receptionists  all staff are very friendly and  polite  very helpful explaining your health problems very clearly and efficiently  I am very happy to have such nice people  looking after my health they are all a credit to the  surgery  thank you all
GP surgery review: meadowview-surgery
Title: Efficient service
Rating: 5 out of 5
Visited: December 2022
I made an enquiry of symptoms on line and had a telephone call from my GP early the next morning. After a short conversation finding out more details the doctor arranged a blood test for a few days later and I felt very reassured by his manner that he would get to the root cause.  Total satisfaction.
GP surgery review: meadowview-surgery
Title: Fantastic Surgery and Staff
Rating: 5 out of 5
Visited: December 2022
Receptionist very polite, offered appointment same day, greeted with a smile when I arrived.
First time I had seen my new GP, he was outstanding, attentive and I felt listened to, could not fault the service. Well done Meadowview Surgery
GP surgery review: meadowview-surgery
Title: Fantastic Surgery
Rating: 5 out of 5
Visited: December 2022
I've never been to a surgery that is so officiant and thorough as meadowview from Reception, Nurses and GP's everyone is so helpful and the availability to speak or see a Doctor is amazing. I highly recommend this practice. Thank you so much Meadowview Surgery for all your hard work!
GP surgery review: meadowview-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2022
The practice is excellent, very fast service, I always use the ask my GP link and within 20 minutes I receive phone calls and an appointment made for the same day, 

I also have regular appointments with the nurse and she is very professional and I am always made to feel comfortable, I have found the GP’s are very thorough and explain things in details and are always happy to listen and answer questions, i would recommend this surgery.  Thank you to the staff  for all you do
GP surgery review: partington-central-surgery
Title: Great Staff
Rating: 5 out of 5
Visited: October 2023
One of the best taking of blood that I have ever had, did not feel a thing, no bruising or pain. Excellent
GP surgery review: partington-central-surgery
Title: Really good
Rating: 5 out of 5
Visited: October 2023
Had none diabetic blood test and a very good conversation with the nurse followed by an appointment for a pneumonia jab which I didn't know about
GP surgery review: partington-central-surgery
Title: Good practice
Rating: 5 out of 5
Visited: October 2023
My visit to the nurse today was good, she very nice, professional and explained everything very clearly.
GP surgery review: partington-central-surgery
Title: No Online Appointments
Rating: 1 out of 5
Visited: July 2023
Despite checking every week for the last 4 weeks, there never seems to be any bookable online appointments.  how can you say you do online bookings when there are never any available. and on checking you have just reconfirmed to CQC that you have online appointments, well where are they ?
GP surgery review: partington-central-surgery
Title: Good practice
Rating: 5 out of 5
Visited: April 2023
I would rather have a face to face contact rather than a telephone conversation I don’t agree with discussing my medical situation with a receptionist it’s not on
GP surgery review: partington-central-surgery
Title: Great service
Rating: 5 out of 5
Visited: April 2023
Effective, efficient and understanding. The booking process was easy and I was seen on time. I felt comfortable and listened to .
GP surgery review: harwood-medical-centre
Title: Telephone appointments/consultations
Rating: 3 out of 5
Visited: February 2022
I received a text message asking me to book a telephone appointment, which I did. The appointment was for a morning slot (time withheld). When I was not contacted within 35 minutes of the time slot I rang the surgery and was told that the doctor would be ringing me "shortly". 4 hours later and still waiting I rang the surgery again to be told that the doctor would ring me but the receptionist was unable to say when - the doctor will ring at their convenience.. Another hour passes - no contact.
My contact number is a landline and I have spent all day waiting for the call having to cancel another appointment I had (non medical) to be available for the doctor's call.
Is it considered acceptable for a doctor, for their own convenience, to miss an agreed appointment time by many hours and effectively wreck a patient's day? I cannot imagine any business relying on good customer service to be so cavalier - why should a GP practice be different?
GP surgery review: harwood-medical-centre
Title: Excellent  Treatment
Rating: 4 out of 5
Visited: January 2022
I rang on a Monday morning. Told receptionist my symptoms, and she arranged for me to come in at 0930 the same morning. Seen first by a student, then a GP. I was referred to RBH on a 2 week wait. Had blood test, then CT scan at the weekend and investigated by urologist the following Weds. I was impressed with how the practice, and afterwards the hospital dealt with me. A very big thank you to the GP with whom I have now had a very helpful and positive follow=-up appointment. Well done.
GP surgery review: alvanley-family-practice
Title: Always caring
Rating: 5 out of 5
Visited: October 2023
Consultations usually fairly prompt. I always feel the nurses and doctors listen and care.  Usually feel satisfied with any ongoing treatment.
GP surgery review: alvanley-family-practice
Title: Poor service
Rating: 1 out of 5
Visited: July 2023
The service at Alvanley has gone down hill, it used to be the best practice around and I would always recommend to my friends, now since there has been a change in management its terrible.  You can't get an appointment, all the staff are changing, there is no chance of seeing the same GP twice. 

I'm embarrassed having advised all my friends to come that they are now wanting to leave.  The partners were great but now they dont see patients (unless you are a baby or want a minor op according to reception).  Its really not good enough
GP surgery review: chorlton-family-practice
Title: Understanding
Rating: 5 out of 5
Visited: December 2023
I’ve just joined this practice, and so far the service has been exemplary, I’ve had lots of support after the death of my sister from the staff, and the Gp and others on the team have shown a real interest in my health, and well-being.
GP surgery review: chorlton-family-practice
Title: Excellent treatment
Rating: 4 out of 5
Visited: December 2023
As a long standing patient of the practice I can not praise them enough, my recent doctors consultation both addressed my concerns, and referrals were made in good time.
The doctor listened to my concerns with genuine empathy, I felt supported and reassured throughout my consultation without being rushed or feeling like a number, great human touch. 
Really greatful for their support.
GP surgery review: chorlton-family-practice
Title: Uncaring GP
Rating: 2 out of 5
Visited: December 2023
Finally managed to get a face to face appointment with a GP. A locum I believe.  Had burning pains in my foot. The Gp did not even look at it, seemed not interrested and Di not ask me any questions other than what were the scars on my foot. When I told him it was a morton neuroma operation, he said and deductedin that case It was likely to be a neuroma and refered me to ultra sound scan. I knew it was not a neuroma as the pain I experience was different. That consultation was a waste if time : no questions, no assessment, not looking at the area and a complete lack of apathy and interrest in patient.
GP surgery review: chorlton-family-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: December 2023
I had blood tests done early November, by the end of November I had heard nothing about the results. I contacted the practice through their website for more information. They sent me a text message with date for an appointment, and another text message with advice on vitamin D supplements. I attended the appointment today and when I arrived the reception staff didn't have any record of the appointment, even when I showed them the actual text message I received. I still don't know the results of my blood tests.
GP surgery review: chorlton-family-practice
Title: Appalling booking system
Rating: 1 out of 5
Visited: November 2023
Over long phone message directing you to do anything but speak to anyone. Website anything but counter intuitive.  Quite the worst reception service I have come across. It took me from August to November to get a cholesterol test and result. Both nurses I met with were both very good. Personable and efficient. The process to get to this point, just dreadful and it has got so much worse since the 2 practices merged.
GP surgery review: chorlton-family-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2023
The practice is well organised, thorough, friendly and welcoming. My experience of admin staff and medical staff has been very positive. I recently had a health concern that needed urgent investigation and the GP arranged this swiftly so that I was seen very quickly and she explained to me what would happen. She was approachable, understanding and communicated very clearly throughout.
GP surgery review: chorlton-family-practice
Title: Cannot contact them!
Rating: 1 out of 5
Visited: November 2023
Do not join here if you work. You wait ages for them to answer the phone. So long that you cannot do it in working hours. Great, they have an online form I can fill in. Oh! It is only available during working hours even though it is for non-urgent contact. How is this providing a service?
GP surgery review: chorlton-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Been with this gp practice a long time but would never change.  Great doctors.  Prescriptions always ready on time.  I filled an online form out and got a reply within 24 hrs and booked in for investigations.  I've always found the staff to be helpful and knowledgeable.  And also look after my elderly mother extremely well.
GP surgery review: chorlton-family-practice
Title: Good practice
Rating: 4 out of 5
Visited: November 2023
I had a fall on Sale Water Park metrolink stop. I lost consciousness for a split second. I was picked up and dusted off by four  lovely people, who discussed my issue with !!!, and identified me to them.I felt OK when I got back to Chorlton. I got an appointment w a Dr the following day who grilled me professionally, gave a working diagnosis, , and my meds were tweaked , and mnuch later had an echocardiogram in Northenden. Then a GP followup. I am still functioning well. This was spread out over a long time. I am happy with that. I stopped telephoning the practice a while ago. Didn’t get answers. I visit when I need something. The receptionists always listen to me, and actions follow. The changeover in pharmacies folowing the closing of Boots in Chorlton has been difficult but is up and running now. I have read many complaints about patients not getting test results. I knew to ask for them. Maybe that shd be spelt out whenwver tests are performed.
GP surgery review: chorlton-family-practice
Title: Bullying mentality
Rating: 2 out of 5
Visited: November 2023
Sorry to the one nurse I saw here recently who was nice but in general I fear coming to see the nurses here, who do not know how to treat people with kindness and care. I think the practice needs to carefully consider how its staff address and communicate with people. This has been an issue for both myself and my daughter, who I accompanied on her last visit and who came out in floods of tears. She will not go back. You shouldn’t need to steel yourself to see healthcare staff!
GP surgery review: unsworth-group-practice
Title: disgusting treatment
Rating: 1 out of 5
Visited: March 2022
i have been feeling very poorly and in alot of pain i saw a doctor and started a coarse of antibiotics and she said she would speak with another doctor that knew more about my case . a couple of days later i felt worse i rang up and could only get a phone call from blackrod surgery she said i needed to be seen at peterhouse and gave me an appointment .i saw the doctor and was assured i had been reffered to hospital. after waiting for postman on the friday and got no letter i rang hospital and was told i had not been reffered . i was on the phone 2 hours trying to speak to some one . i decided to go to surgery and was told i had not been referred.i could not speak to anyone and the receptionist had a very bad attitude towards me  not very nice for an 80 year old person in pain. i rang the surgery about 5pm and spoke to a lovely lady that did her best for me .  i was stunned and could not believe it when i got a letter saturday morning to book an appointment myself so i cant do it until monday. a long long time to be in pain and feeling very poorly , i hope i survive
GP surgery review: unsworth-group-practice
Title: Don`t make covid an excuse
Rating: 1 out of 5
Visited: February 2022
I have phoned the surgery 40-50 times and have never had a call answered.
When you go into the surgery the place is empty but it was the only way I could make an appointment.
Answering a phone is a basic service surely ?
GP surgery review: unsworth-group-practice
Title: Mixed Bag
Rating: 4 out of 5
Visited: January 2022
Actual treatment from a medical standpoint was good.  Premises dated, overcrowded and inadequate for a practice of this size.  Car park adequate for a village practice of 1000  to 2000 patients - unfortunately they have 20,000 patients.
GP surgery review: blackford-house-medical-centre
Title: Brilliant Surgery, Caring, Considerate and Efficient.
Rating: 5 out of 5
Visited: March 2022
My mother who has been a member of this practice for a significant length of time (over 45 years) has seen many changes in Doctors, Receptionists and Locations. at no time has she ever found the practice to anything but superb.

In more recent years I have been accompanying my mother re appointments so I can understand what is being discussed whether it be change in meds, referrals, etc. At every visit she has been treated as an individual with individual issues, and as you get older, you get issues, NEVER one of many, or shuffled through like an animal in a cattle market which I've heard does happen in other surgeries!

I can't rate this surgery any higher, from the Prescribing Team, Receptionists, Nurses, to Doctors. I've had personal experience of having many discussions with each of the above, and to their credit, they have helped me every step of the way in looking after my mother, especially in the last 20 years of her very happy, mobile 97years!

Their quick responses and advice when needed, have been timely, thought out, practical and very welcome.

I'm not allowed to mention specific individuals, that’s ok - everybody has at one time or another had contact with either my Mother or I.

The surgery is a good size housing several Doctors, Nurses and Practice staff. Since Covid naturally things have had to change, but the accessibility is still there and they now sensibly try to triage all calls for urgent same day appointments, making sure that those who need to see a doctor in person do so, and those who can be dealt with over the phone are also accommodated.
Some of the Doctors carry out small minor surgery in special clinics, another bonus avoiding hospital waiting lists and backlogs.

I can’t say any more about this superb surgery without over icing the cake so to speak…..
GP surgery review: the-elms-medical-centre
Title: Supportive and Responsive
Rating: 5 out of 5
Visited: August 2023
The surgery were amazing in hearing my concerns about my daughter and being reactive and responsive and reassuring . Our doctor was thorough and even followed up a few days later . I felt truly heard and listened to . The reception staff were helpful and did what was needed to alert the staff to my concerns , even though they were busy , in my phone calls I didn’t feel it , because they were sensitive and reassuring. Amazing surgery to be with with my young family . Thank you all !
GP surgery review: the-elms-medical-centre
Title: Professional and caring practice
Rating: 5 out of 5
Visited: August 2023
I'm very happy with the Excellent service that I received today from my GP. whom I found to be very caring and left me reassured.
GP surgery review: the-elms-medical-centre
Title: Let down again
Rating: 1 out of 5
Visited: August 2023
My 75 yr old mother was waiting to hear from the clinic re UTI test results.  Due to desperation she rang the clinic and was told that antibiotics had been sent to the chemist 6 days earlier - no-one had told my mother.  She's had lots of other issues including not being told about test results that indicated she had an immune condition.  There should be something in place to ensure patients are contacted when test results are obtained.
GP surgery review: the-elms-medical-centre
Title: Poor service poor communication
Rating: 1 out of 5
Visited: August 2023
My elderly father is housebound, they were given four days notice that he would require a home visit by the nursing team. They refused to visit it him to give an injection in his knee, he’s unable to walk, is elderly and housebound. This surgery is a disgrace!
GP surgery review: the-elms-medical-centre
Title: Helpful Practice
Rating: 5 out of 5
Visited: July 2023
Had a consultation with GP today. Was able to access same day appt by ringing at 8am exactly. Sometimes there is a bit of a wait but the practice fits me in. GP was friendly understanding and compassionate, as well as being thorough . Times are tough and I know everyone in the NHS is really digging deep, but I really appreciate everyone in this practice, from the Reception team, the practice nurses and the ANP as well as the GPs. Thank you.
GP surgery review: the-elms-medical-centre
Title: Lovely practice
Rating: 5 out of 5
Visited: July 2023
Reception welcoming ,Gp listened. Very good service overall. Clean surgery, felt looked after. Will recommend.
GP surgery review: the-elms-medical-centre
Title: Nobody available to read blood results
Rating: 1 out of 5
Visited: July 2023
Had bloods 2 weeks ago, received a letter about one thing, so I assumed everything else was ok. But something made me phone just to double check. The receptionist said something else was abnormal, but despite the phone message saying phone back after 2pm for results, there was nobody there who was medically trained to read results. And the next appointment they could give me to have the results read was in another 7 days. I phoned back to say I wasn't prepared to wait another 7 days for someone to read them and I asked for the office manager, she had already gone home at 5pm yet the surgery is open till 6.30pm. Oh and surprise surprise they could fit me in the following Monday for the nurse to read the results to me. This isn't the first time they've not read results either. My daughter was extremely poorly and needed urgent antibiotics but once again the results had not been read. Why do they make patients wait until after 2pm when there isn't anybody there to give results. It's so poor I'm sorry I ever moved to the surgery.