janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: great-bentley-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: March 2022
Cannot thank the service provided by the surgery. Was placed on a triage system and contacted within a reasonable time. An appointment was made that day and the necessary tests carried out by both Doctor and nurse. Friendly, understanding, helpful and made you feel calm, nothing was too much trouble. Would highly recommend using Hollie's surgery, reception staff, doctors and Nurses there to help and put your mind at rest, glad we moved into the catchment area.
GP surgery review: mayflower-medical-centre
Title: Never an appointment!
Rating: 1 out of 5
Visited: December 2023
This surgery has become a joke. There is never an appointment and you are never able to see your doctor anymore. If you are lucky you may get a slot to see a nurse. However the waiting room is always empty! Which tells me there are either appointments available or capacity for more! Just this week two times I have been made to go to the urgent treatment centre 14 miles away. Now if I didn’t drive that wouldn’t be possible! Very expensive trip for a chest infection. The service has become poor and it’s more of a call centre now than a doctors surgery! No wonder why partners are leaving!
GP surgery review: mayflower-medical-centre
Title: No words to describe such incompetence.
Rating: 1 out of 5
Visited: December 2023
Referred for a Scan in December by one of the Doctors phoned on January 2nd for results. Husband does not do computers so has to phone for results. No number to press for results which is very discriminatory towards the elderly who do not do computers.Husband pressed number 3 secretaries she took details and said will transfer you to reception who will give you your results. When she did on came a man’s voice saying I was 28 in the queue so gave up at that point. Why could the secretary not have given out his results to him? They are always moaning about the work load they have in reception we’ll surely common sense for patients that do not do computers allow another number for them to press to get their results instead of referring them back to reception which cannot cope as it is with calls. Somebody is needed to be able to run this place properly which clearly is not the case at present and patients are suffering for lack of decent management.


instead of referring them back to reception which is very over loaded and cannot cope as it is.
GP surgery review: mayflower-medical-centre
Title: Terrible lack of knowledge about what services they provide
Rating: 1 out of 5
Visited: November 2023
Rang to make an appointment, was told oh we don't do those referrals anymore, even after confirming this with the Supervisor I investigated myself and found they do in fact make said referrals.
GP surgery review: mayflower-medical-centre
Title: Getting worse
Rating: 1 out of 5
Visited: October 2023
Got a text message to say a recent blood test which after 3 attempts over 3 days spoke got a call from a doctor who is not my allotted one who altered the dosage on 1 of my medications and to come in for my shingles and pneumonia jabs. I asked to speak to the doctor who had altered my medication and also to find out about the results of a recent blood test after a short text was sent by my doctor saying I needed a supplement as the test had shown a deficiency. I was informed that I could not speak to doctor who had increased my medication and if I wanted a face to face with my doctor I would have phone and if I wanted a telephone appointment it would in 2 weeks time. If there is a response to this review not I will be told to put complaint in writing. I thought this review constituted putting it in writing but know doubt I will have to dust of my ink well and quill. I do feel sorry for the front facing having to deal with a system which is totally broken. Patients frustration will only build and it will be these staff who bear the brunt.
GP surgery review: mayflower-medical-centre
Title: Waiting for 45 minutes for my appointment to be cancelled
Rating: 2 out of 5
Visited: September 2023
Turned up for my appointment (on time), half an hour later I thought I'd check with one of the receptionists and it turned out the check-in machine hadn't worked properly and arrived me for my appointment. Another 15 minute wait which then led to my appointment (which I'd been waiting for for almost a month at this point) being cancelled and rebooked for another day. Almost an hour of my day wasted all because their silly machine didn't work!
GP surgery review: mayflower-medical-centre
Title: Excellent HCA
Rating: 5 out of 5
Visited: July 2023
I would like to send my thanks to HCA April for seeing me for a health check today. She was really welcoming and very professional. She put me at ease and was happy to help with any queries. Excellent practice and staff. Many thanks
GP surgery review: mayflower-medical-centre
Title: Brilliant service
Rating: 5 out of 5
Visited: April 2023
Got booked in to see a doctor without any issues. The doctor took their time to listen to me and ask appropriate questions and I did not feel rushed or not listened to. They went out of their way to make sure all issues were sorted. Would highly recommend.
GP surgery review: mayflower-medical-centre
Title: Don’t visit often but , when I do …..
Rating: 5 out of 5
Visited: April 2023
I can only say I receive excellent service .
Over the past week I had been very unwell at home . Tried to phone on two consecutive days and gave up . Tucked down, took fluids and hoped to improve .
On Monday evening I phoned at 6.30 pm and spoke to an extremely helpful Receptionist who advised that the reason that I couldn’t access my Patient records for results was that I needed to fill in another form . I attended yesterday and asked if there was a Dr that I could see . Obviously not but I was lucky enough to see a Nurse . She went through my blood results with me ,very reassuring , and was able to look at some areas of concern on both of my arms .
I was referred for a Drs call later yesterday .
A very kind and reassuring Dr called twice later and has booked me in for more blood tests and an appointment with my own Dr tomorrow  .
The Receptionist that I spoke with yesterday was very helpful , and polite considering that I was a bit ‘twitchy ‘ . Very many thanks to her . 
The only critisism that I would make is the telephone system , which is appalling .Thank goodness that I don’t have to phone too often .
Health care is facing major pressures at the moment… not the fault of the people who are making efforts  to  meet the needs of the Patients .
I’m sorry that I not allowed to name the people who have helped me this week . However.  Many thanks to two Receptionists, One Registered.Nurse and one duty GP .
Very reassuring .Thankyou .
GP surgery review: mayflower-medical-centre
Title: Extremely efficient service
Rating: 5 out of 5
Visited: February 2023
Always helpful
Always polite
Always patient
Always explaining clearly
Always timely 
I am very impressed with the care I receive, the friendliness off the staff and the way I'm contacted via phone message. I am sent reminders in a timely manner and all the information is clear with alternative choices available.  My prescriptions are always ready and waiting. My annual checkup reminders are sent on time. I'm given all good and clear advice. I cannot fault the centre and am very grateful.
GP surgery review: mayflower-medical-centre
Title: Terrible surgery
Rating: 1 out of 5
Visited: October 2022
I phoned at 8am got through to voice mail informing me that 3 doctors had left the surgery and getting a flu jab etc etc. Eventually after about 40mins got through. Receptionist asked what was wrong and i informed her that I had been gardening last week and had hurt my side, the pain in my side was getting worse and could I see someone, was informed that my docor was unavailable until next week, told her my side was very painful she tehn spoke to someone else and I was again informed that I couldn't have an appointment until next week or go to minor injuries. We are constantly been told not to go to the hospital but it looks like I will have to go to Accident & Emergency  
You can order prescriptions and view results etc through Patient Access but you can not book an appointment with a GP.
GP surgery review: st.-james-surgery
Title: Best Practice In The Area
Rating: 5 out of 5
Visited: November 2023
The staff , as all medical staff and receptions are extremely busy but they are excellent in all respects. From the initial call to treatment through to ordering prescriptions they are polite, professional and accommodating. Over the years I have been with a number of surgeries due to the vagaries of my employment but St James surgery are undoubtedly the best.
GP surgery review: st.-james-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
Have always been treated with respect and apart from some difficulties in 'getting through on the telephone' have received the treatment required, when required
GP surgery review: st.-james-surgery
Title: Excellent receptionst
Rating: 5 out of 5
Visited: December 2022
The lady who was on the appointment line yesterday morning couldn't have been more pleasant and helpful. She was brilliant!
GP surgery review: st.-james-surgery
Title: Great Practice, helpful, efficient and friendly
Rating: 5 out of 5
Visited: October 2022
Immediate response to any questions I had, and with a smile. Felt like they genuinely cared. As an old person I felt I had at last found a surgery that I had confidence in.
GP surgery review: st.-james-surgery
Title: Excellent organisation
Rating: 5 out of 5
Visited: October 2022
Recently had my flu jab and as always the organization of the appointments was fantastic, the staff were friendly & professional. It was so calm & straightforward, in & out within 5 minutes. Extremely well done to all involved & thank you.
GP surgery review: st.-james-surgery
Title: Difficult for no reason.
Rating: 2 out of 5
Visited: September 2022
Not really a welcoming surgery, no one’s really explained to me the protocol on how they work, couple times now I’ve been on the phone and the receptionists have been nothing but rude to me, first time when I registered and they got my appointment dates wrong, & then I’ve also came in today because I lost my sample bottles and requested some more, but was refused as I didn’t have my blood forms, with me (they were at home) they still refused they wanted me to bring them in, show them I had the forms then I would of been given the sample pots, even though these forms are my notes and could of easily been printed off, and these samples have been requested by a nurse. I work at a different surgery so I know how things work and how easy it is to do things for the patients just seems to me they’re difficult for no reason.
GP surgery review: st.-james-surgery
Title: Practice usually helpful. Not today
Rating: 4 out of 5
Visited: August 2022
I phoned the surgery today receptionist not at all helpful I am 82 type one diabetic my husband has diabetes ,vascular dementia,atrial fibrillation I am his only career I needed to see a nurse as I have a area on my leg re inflamed with puss coming from it has been like this for about two weeks worried it could ulcerated was told couldn’t see a nurse must go to accident hospital as accident caused the wound Three weeks ago it in gin Clacton driving to Colchester is to difficult so I’ll treat it myself and hope for the best most dissatisfied and disappointed usually the reception staff are most helpful and caring maybe this one was having a bad day let’s hope my leg heals without problems
GP surgery review: st.-james-surgery
Title: Lovely place and Staff
Rating: 5 out of 5
Visited: June 2022
My wife passed away last week after along illness. I cannot thank the doctors and staff enough for the kindness and care she received during this time. Nothing was too much trouble to help her or me. Thank you all. St. James, you are brilliant.
GP surgery review: st.-james-surgery
Title: All the  staff are so helpful
Rating: 5 out of 5
Visited: January 2022
My mother and I have just moved into the area from East London. My mother who is 89 and had a partial hip replacement 2nd January 2022, has not long left hospital and the care she has received from the practice is wonderful. Her GP home visit was so amazing. I also had to see the nurse for a medical ( as a new patient) and the attention I received was great! The nurse took her time and was so approachable. 
The after care my mother is receiving from this practice is unbelievable. Thank you and thankyou to the receptionists, everyone has been so informative and caring.
You are all a credit to our NHS service!
We cannot thank you enough.
GP surgery review: clare-guildhall-surgery
Title: Great kindness and service
Rating: 5 out of 5
Visited: November 2023
The kindness, speed and efficiency shown by the lady on reception 7/11/2023 is second to none. Within an hour of speaking to her, the lady had organised my dad’s new prescription, going out of her way to take it to the pharmacy technician by hand, and it then being sent through to my dad’s pharmacy for me to collect for him. She understood the urgency and showed she cared. Thank you so much. So very much appreciated at a difficult time for us.
GP surgery review: glemsford-surgery
Title: Request for Male Receptionists
Rating: 1 out of 5
Visited: June 2023
Why can’t we have a male receptionist. Many conditions exist that men do not want to discuss with female reception staff. I understand that you can ask to withhold details of your condition but you are usually coerced into disclosing personal matters in the interest of triage. It’s not fair that men cannot be extended the privacy of reporting men issues to men as women can request a female to discuss matters with.
GP surgery review: glemsford-surgery
Title: Not helpful and could not care.
Rating: 1 out of 5
Visited: January 2023
Need an appointment with Glemsford surgery, think again!! Tried making an appointment on two consecutive days at 8:30 in the morning, The woman on the reception phone was, very unhelpful and could not care less about trying to help. All she wanted was to get off the phone as quickly as possible. No wonder are NHS A&E is struggling when the local surgeries, just do want to help. Very disappointing, a waste of time and resource for the community.
GP surgery review: glemsford-surgery
Title: Horrific experiences- great dr’s/nursea
Rating: 1 out of 5
Visited: December 2022
Let me first start by saying I have had amazing experience with the drs and nurses in the practice. 
Reception and booking system are horrific (and that doesn’t do justice) phone up at 8am for a chance to maybe see a medical professional. I don’t know what they expect people to be doing but this system of booking in the morning is ludicrous! People cannot just get time off work like this! Bring back the old booking systems so people can actually see a medically trained professional, not be dismissed by a receptionist with a god complex! And some of the staff answering the phone are rude, dismissive and sometimes down right snotty!
GP surgery review: glemsford-surgery
Title: Diligent Staff
Rating: 5 out of 5
Visited: December 2022
Dealings with all staff -  doctors, nurses, reception and pharmacy - have, for both my husband and myself, been efficient and professional in our recent, numerous (unfortunately!) dealings with this practice.
GP surgery review: glemsford-surgery
Title: This practice still giving a good service to patients
Rating: 5 out of 5
Visited: November 2022
There seems to be several bad reviews of Glemsford surgery but I can only report my good experience in what are difficult times. I rang to arrange an appointment to see a doctor at midday and luckily arranged a visit at four fifty the same day, after waiting perhaps fifteen minutes I was called in, listened  to, examined and diagnosed by the most caring and attentive doctor. I left the surgery forty-five minutes later with my medication. The next day after starting my medication I was feeling much better. You cannot get better than this.
GP surgery review: glemsford-surgery
Title: Always been a good experience
Rating: 5 out of 5
Visited: February 2022
I know like every surgery, they have struggled in the pandemic. I was seen face to face in the pandemic, they didn't lock their doors. The doctors have always been lovely , responsive but hard to get to. Which is my only complaint.
GP surgery review: the-long-melford-practice
Title: Hopeless
Rating: 1 out of 5
Visited: November 2023
So they don’t like you ringing and if you do I suggest you go to the toilet first grab a coffee and make yourself comfortable probably for about 30 minutes. They definitely don’t want to see you ! If they can’t deflect you to the emergency department at the hospital or by telling you to ring 111 you’re left with E Consult. Which only works during surgery hours ! Why ? And at mid morning today the message coming up was “this service is unavailable”. Words fail me.
GP surgery review: the-long-melford-practice
Title: Horrendous treatment
Rating: 1 out of 5
Visited: October 2023
Awful treatment from the Melford surgery today 10/10/23, having suffered with a uti over the weekend I did an econsult on 9/10 as still having symptoms was issued more antibiotics that unfortunately do not work for me so called and spoke to a helpful receptionist who was going to ask the dr to change the prescription. Called twice again today on the second call was told by the receptionist the dr would not change the prescription and that I would have to wait until urine sample results were back,  Even though my symptoms had gotten worse. Spoke with 111 and they said with the symptoms I have the uti had gone to a kidney infection and I indeed needed different stronger antibiotics. Disgusting treatment from the dr especially when it’s on my record that I suffer from uti’s and as requested by Nephrology at west Suffolk hospital I am on medication for them!
GP surgery review: the-long-melford-practice
Title: Excellent service from new GP
Rating: 5 out of 5
Visited: January 2023
I attended the practice as I am experiencing problems with a surgically repaired shoulder. I received an outstanding service from the doctor who recently joined the practice from Ipswich (who I understand I am not permitted to name in this review). My new doctor was incredibly helpful, professional and experienced and was able to arrange a priority x ray and forward referral care plan. The doctor even phoned me the next day to see how I was and to discuss my x rays. I really couldn't be happier with the care I've received. Thank you.
GP surgery review: the-long-melford-practice
Title: Appalling service
Rating: 1 out of 5
Visited: October 2022
:  I am due a diabetic review annually but haven’t had one for 3 years. I am also supposed to have an annual review following a stroke but again haven’t had one for 3 years. I had a blood test this month and a review of diabetes was scheduled with a nurse. This was cancelled the day before it was due as the nurse tested positive for COVID. I tried to book a telephone consultation review but none available. I used econsult. The reason I wanted to discuss my diabetes was that I believed that I was no longer diabetic given the blood test result. I received a reply as follows “ Thank you for your recent eConsult request. According to the notes you are diabetics, diet controlled. 

I called the surgery and the receptionist I spoke to said she would get another GP to call me that afternoon. 15 minutes later I received a call from a very annoyed GP that had responded to my eConsult. Most unhelpful!
GP surgery review: the-long-melford-practice
Title: Frustration
Rating: 3 out of 5
Visited: August 2022
Telephoned a few days ago requesting blood tests which are meant to be every 6 months, nothing in my records saying this and each time I have to request. Left a list of required tests. I received a text message saying forms were ready for collection. Went to collect forms and a number of tests not included. Explained to the receptionist they should be a repeat of 6 months ago, she kindly entered all the details.  I asked if forms could be posted, they no longer do this but I can collect from Lavenham.  Total cost in petrol around £3, I live on a small pension, and having to drive adding to global warming, traffic congestion etc, all for the sake of a lack of accuracy at the Practice and the cost of a second class stamp.  I would have left a postage stamp for the forms to be sent had I had one with me.  Generally I am happy with the care provided by this Practice.
GP surgery review: the-long-melford-practice
Title: Excellent service
Rating: 5 out of 5
Visited: July 2022
Having recently moved from abroad to Lavenham, I phoned on Tuesday to make an appointment to see a doctor. On Wednesday a doctor phoned me and after a brief conversation he offered me an appointment the following morning. I was seen within 30 minutes of my alloted time and was given a very precise diagnosis of my problem. I would recommend this practice to anyone. Full marks and thank you.
GP surgery review: the-long-melford-practice
Title: Another Frustration
Rating: 1 out of 5
Visited: April 2022
Prompted to leave this review after reading 11 August contribution below.  My experience is the same.  Six monthly blood tests always have to be at my instigation and on at least two occasions tests were omitted from forms so necessitating repeat journeys to surgery because they will not post them.  Their recall system needs a drastic overhaul.
GP surgery review: the-long-melford-practice
Title: Blood tests
Rating: 3 out of 5
Visited: April 2022
It seems that it is the responsibility of the patient to initiate action when a blood result is out of range. Not apparently the medical requestor of the test.  Patients need to be made aware of the procedure more clearly. I had an out of range result which took approximately four months to yield appropriate action.
GP surgery review: the-long-melford-practice
Title: Getting the Death certificate - Unacceptable behaviour
Rating: 2 out of 5
Visited: February 2022
After lengthy attempts to contact the practice about the death certificate we were assured it would be issued to the Ipswich Registrar. Being completely unable to make any arrangements until it was issued after 2 days we rang the registrar who assured us nothing had been issued. After more phone calls to surgery (be prepared to die waiting to get through) we discovered (after 2 days) it still hadn't been issued and the practice manger was too busy interviewing her staff to deal with it. This is very poor service in a stressful situation and we cant move forward as they fob us off.
GP surgery review: wickhambrook-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: March 2023
they have always been brilliant in all the care I have had.  No complaints at all in the whole 18 years I have been here and I have had a lot of health issues.  Nothing is too much trouble and I've never had to wait long for an emergency appointment. Caring staff, kind receptionists, excellent nurses
GP surgery review: wickhambrook-surgery
Title: Incredibly bad surgery
Rating: 1 out of 5
Visited: December 2022
Takes weeks just to get a telephone consultation. Told they can’t spend much time with patients after five minutes. No follow up from lab report. Still struggling to get an appointment after seven weeks
GP surgery review: wickhambrook-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: August 2022
Today I visited Wickhambrook surgery for cervical screening. The staff are always so friendly, caring and welcoming. An extra thank you to the nurse that I saw today, she is always so happy and kind  and makes you feel completely at ease.
GP surgery review: wickhambrook-surgery
Title: awful
Rating: 1 out of 5
Visited: May 2022
Phone call appointment an hour late. Doctor said he didn't know what to do and just referred me to hospital. Made to feel embarrassed about why I called by the receptionist as well. Would not recommend