janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: brewer-street
Title: Over 2 weeks to get a repeat prescription
Rating: 2 out of 5
Visited: October 2023
Took over 2 weeks to get tablets for athletes foot!! Unbelievable! I put in a repeat prescription request on their form for a medication that I had a few weeks back. After a week's wait, they sent a text message to say I needed to speak to a doctor first. (Bearing in mind I'd already had this medication a few weeks ago.) I telephoned for an appointment, and was told the following week. I had a 45 second phone appointment today, to confirm what medication I needed. Doctor said he's send the prescription though. I went to the pharmacy 4 hours later. Prescription not there. Phoned surgery, and was told it had gone to Paydens pharmacy when I quite clearly ticked Penenden Heath on the original request form!! It's now 4pm on Friday and too late to go running around to the Paydens pharmacy in town, so it'll have to wait until Monday, wasting yet more time!! It should not take over 2 weeks to get simple tablets for athletes foot!! It's disgraceful!! Just as well I can drive to all these pharmacies! Imagine if you couldn't! Just glad the medication isn't for anything life-threatening!! Appalling!!
GP surgery review: brewer-street
Title: Care and concern
Rating: 5 out of 5
Visited: May 2023
This practice is exceptional in my opinion.  When you need help, the whole team do their utmost to provide it.  I am very grateful for the service which they provide under increasingly, demanding circumstances.  Dedicated, professional and caring.  Very rare.
GP surgery review: brewer-street
Title: Quick phone call
Rating: 5 out of 5
Visited: April 2023
I phoned for an appointment and was speaking to a receptionist within a minute. Very quick and I was given an appropriate appointment.
GP surgery review: brewer-street
Title: extremely supportive
Rating: 5 out of 5
Visited: December 2022
After phoning surgery about concerns for my sister, I was very impressed with the support I had; very polite person on reception and managed to get a phone call from a doctor to my sister that day. As I'm in Dorset it was much needed help.
Many thanks to all the staff . Merry Christmas
GP surgery review: brewer-street
Title: Best practice in maidstone
Rating: 5 out of 5
Visited: October 2022
Quite simply the best doctors surgery I've ever had . Brilliant receptionist British doctors caring staff highly recommended
GP surgery review: brewer-street
Title: Amazing, friendly service
Rating: 5 out of 5
Visited: August 2022
Today I was feeling unwell and usually dread calling the doctors, but I was greeted with the cheeriest, friendliest receptionist who went above and beyond to help me get an appointment for blood tests the same day. She was wonderful and I felt she put me as a patient first. She was funny and kind. I then went to have my bloods taken (that morning) and had yet another excellent experience from the practice nurse. She again was so friendly, made sure I was comfortable and made me laugh too, it was wonderful. Thank you so much to both of you for putting my mind at ease, it can be difficult if you’re feeling unwell and nervous, but you made the whole experience a very positive one. You both were so caring and kind and it really went a long way. Thank you.
GP surgery review: brewer-street
Title: Brilliant receptionist
Rating: 5 out of 5
Visited: July 2022
I rang this morning to ask for advise as I have a bad case of covid. The receptionist couldn’t have been more helpful and supportive. What a kind lady. Well done brewer street.
GP surgery review: brewer-street
Title: So helpful and understanding
Rating: 5 out of 5
Visited: June 2022
I needed a test just before the bank holiday. The receptionist was really helpful. Despite having no available appointments she spoke to the nurse who very kindly agreed to see me the same day. Everyone went 'above and beyond' to help me. Thank you.
GP surgery review: brewer-street
Title: Awful
Rating: 2 out of 5
Visited: April 2022
After being forced to move surgery due to moving house, this surgery is not great at all. 

Doctors are unhelpful, seem uninterested, talk like they are completely clueless and ask me what I want them to do - aren’t they the doctor!?

They never ring for appointments on time, it will be about 4 hours after the time given! - which will be after I’ve gone to work and cannot pick up the phone. 

Yesterday they didn’t even ring me for my emergency appointment!!! Disgusted!! 

If that was an appt for my child I’d be even more furious! There is just no care in this surgery at all!
GP surgery review: brewer-street
Title: Great Doctors, Nurses and receptionists
Rating: 5 out of 5
Visited: March 2022
I have been a patient of this surgery for 20 years and the care provided by GPs, nurses, receptionist never changed even during pandemic it remained as accessible and outstanding as it was before pandemic and I have never had any difficulties getting an appointment for me and my family  and never had any dissatisfaction from the consultation. It is a great surgery with  very caring people and gives great care to everyone. I salute you all. Thank you so much for your love and care.
GP surgery review: the-medical-centre-group
Title: Excellent experience
Rating: 5 out of 5
Visited: November 2023
I've been with this practice for 7 years and felt the need to write a review as the service has vastly improved over the years, I'm very impressed.  Waiting times for calls to be answered aren't long, I've been able to get same day appointments for my young daughter when needed.  I've also only had to wait a short time for a face to face appointment for myself which is unheard of in colder months.  A physio appointment was booked within 2 weeks.  And the doctors and clinician's that I've had contact with recently have been thorough and excellent in their diagnosis and follow ups.  The online booking system works well, as well as the online repeat prescription service.  Overall, I'm really pleased with this surgery, all the staff and the service they provide. Thank you!
GP surgery review: the-medical-centre-group
Title: Superb service
Rating: 5 out of 5
Visited: August 2022
I had to see a nurse regarding a wound. They were so kind and careful dressing the wound. Whilst there the nurse booked a follow up appointment for me.
GP surgery review: the-medical-centre-group
Title: Blood  test
Rating: 5 out of 5
Visited: March 2022
Was very  pleased  with  the  nurse,  inspite  of  not  being  able  to  get  any  blood  from  me  the  last  two  visits,  both  nurses  were  very  gentle , hopefully  3rd   time  will  be  lucky  for  me.
GP surgery review: the-vine-medical-centre
Title: Excellent response
Rating: 5 out of 5
Visited: May 2023
Online pharmacy let me down - held up my whole prescription (including my
Insulin) because one item was out of stock. I only had one dose left. 

The practice receptionist was brilliant, positive and helpful - arranged for the insulin prescription to be provided at the local pharmacy and even called me back to let me know when the prescription was with them. 

Can't fault their response! Thank you.
GP surgery review: the-vine-medical-centre
Title: Very concerned
Rating: 1 out of 5
Visited: February 2023
Called the practice as I have had a throat problem for 10 days now. Spoke with an unskilled receptionist, and requested a tele consultation with a GP this was refused. Told to see a pharmacist, and obtain a throat spray, and call back in 3 days if no better. This deliberate practice of obstructing patient access to a qualified medically trained professional is extremely concerning, and potentially dangerous, and needs to stop forthwith.
GP surgery review: the-vine-medical-centre
Title: online services down
Rating: 3 out of 5
Visited: January 2023
I needed to go online for a back dated sick note today. The system was down and the phones have 25 already on hold . It does happen sometimes but this was bad timing after a bank holiday. Maybe the practice is affected by their own staff sickness. The thing is patients need somewhere else to provide the service rather than go without .
GP surgery review: the-vine-medical-centre
Title: Helpful
Rating: 4 out of 5
Visited: January 2023
I'm a new patient at this surgery and needed an appointment. No problem getting a face to face appt and, although I needed to wait half an hour, was very pleased with how I was treated by doctor and reception staff.
GP surgery review: the-vine-medical-centre
Title: Just can't contact them
Rating: 1 out of 5
Visited: January 2023
Now at 45 minutes and counting - no longer even being told queue position. Started at thirteenth.  Second attempt - first this morning waited 30 mins then tried again as it seemed to be going nowhere - failed - it said no agents available.
GP surgery review: the-vine-medical-centre
Title: Very helpful
Rating: 4 out of 5
Visited: January 2023
Although I have had difficulty getting through to the practice (the call queuing system is often unreliable) when I do reach a human being they are always extremely helpful, they arranged a post operative medication, pointed to the pharmacy of my choice, though it was late in the day on a Friday - I picked it up on early on the Saturday morning. Thank you!
GP surgery review: the-vine-medical-centre
Title: Caring
Rating: 5 out of 5
Visited: January 2023
My mother recently became a patient of the vine medical centre for a short while when she went into residential care, whilist in care she suffered a stroke and was admitted into hospital where she sadly passed away a few weeks later 
   A few days after her death a GP from the practise rung me up, offering there condolences and asking me how I was and is there anything they could do. 
    It was a very nice thing to do and I was somewhat taken back it was a very nice thing to do and it meant a lot 
Thank you
GP surgery review: the-vine-medical-centre
Title: Quick response
Rating: 4 out of 5
Visited: December 2022
I phoned for an online appt having been ill fir 8 days. Sympathetic helpful receptionist who said a medical practitioner would phone back the same day which surprised me. Then I was invited into the surgery for face to face with nurse. Only waited 10 minutes over appt time. Lovely nurse practitioner. 
I was surprised considering the  pressures facing the NHS. Thought it would be nice for you to get a good review.
Today my husband phoned having been ill for two weeks, got an Internet appt with a doctor, again efficient service. Thank you.
GP surgery review: the-vine-medical-centre
Title: Very poor management
Rating: 1 out of 5
Visited: November 2022
I had been trying to book an appointment for my child's ongoing issue for last three months. As it is 'not urgent', it took over three month to book a telephone appointment from a doctor. I spent many hours (multiple occasions) calling to book an appointment yet they sent a text telling me long awaited appointment is cancelled. They did not give us any reasons of cancellation nor alternative appointments. There was no apology either. Just in the text saying that new appointments will be released at Tuesday afternoon. 
They expect patients to spend hours to book one (telephone) appointment yet cancel it without consultation, apology nor alternative appointment with one templated text. Then they expect the patient to call them again to book a new appointment. This is beyond disrespectful. I am already stressed with concern of my child and what this GP gives me is no support but dismay, which I don't expect from my GP. 
In addition, my routine blood test appointment is also changed without consultation nor explanation. Again, they simply sent me a text and if I can not make it, I have to contact them to change the date. I book appointments juggling with entire family's schedule and work commitments like many other patients but it seems like none of these factors are not important to this GP. I have been with this GP for 7 years but things are getting worse especially last 3 years... I must find a better GP for my sanity.
GP surgery review: the-vine-medical-centre
Title: Extremely good practice
Rating: 5 out of 5
Visited: October 2022
In all my years of being registered with this practice I can only ever say good things about all of it, from the doctors, nurses, admin and reception staff. I find this practice to be extremely efficient and they, in my opinion, do very good job considering the amount of patients that must be registered here. I have no complaints whatsoever and feel very fortunate to be registered here.
GP surgery review: phoenix-medical-practice
Title: Dispensary really helpful
Rating: 4 out of 5
Visited: January 2023
Staff went out of their way to assist with a medication issue. I emailed and it was sorted on the same day which was greatly appreciated.
GP surgery review: snodland-medical-practice
Title: Kind helpful staff
Rating: 5 out of 5
Visited: July 2023
The sonographer and reception staff were helpful and kind. In particular, the sonographer was helpful, thoughtful and very reassuring.
GP surgery review: snodland-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: May 2023
I was able to make a same day appointment and a prescription within a short space of time. Very satisfied. Thank you.
GP surgery review: snodland-medical-practice
Title: Very unprofessional practice
Rating: 1 out of 5
Visited: February 2023
The partner of one of the GP's has been giving out medical advice and claiming they can because they work for this surgery. Very unprofessional as medical advice should only be given out by qualified professionals and not their partners.
GP surgery review: snodland-medical-practice
Title: Quick appointment
Rating: 5 out of 5
Visited: December 2022
This morning phoned at 8.30 for appointment waited on hold until 8.38 spoked to receptionist who said someone will call back . 9.15 call back and said could we get down by 9.40 had examination prescription for antibiotics 
Must be our lucky day 1hour 2 mins to see someone - must be a record
GP surgery review: snodland-medical-practice
Title: Prescriptions
Rating: 4 out of 5
Visited: November 2022
I am very dissatisfied with the repeit description service. We are asked to give 48 hours notice , for at least 4/5 months I have had to keep chasing up my prescription in spite of presenting it at least 1week in advance hoping this will give plenty of time for dispencing. I a m at the moment waiting fo r my order,which I put in on Friday 3/3/22 I have had to phone the surgery 3times ,only to be told it will be at chemist next day. Not so.   This has meant that on at least on 3occasions I have been without any tablets for. 3/4days  
Please could someone look into this to find out what the problem is.
GP surgery review: snodland-medical-practice
Title: Blood Sample
Rating: 4 out of 5
Visited: November 2022
I have just attended an appointment at Maidstone Hospital Renal Clinic, the specialist could not give me any result about my Kidney function, because the wrong date of birth was written on my blood sample at Snodland Surgery. I had to have another blood test there so I can find out kidney function result, another wasted journey.
GP surgery review: snodland-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: October 2022
Attended surgery to request appointment. Received a call back later and was seen by nurse within 2 hours. Antibiotics prescribed and these were ready at Paydens pharmacy same day with call from them to let me know. This rapid intervention has prevented suffering. Thank you to everyone at the surgery and the staff at Paydens
GP surgery review: snodland-medical-practice
Title: Still waiting
Rating: 1 out of 5
Visited: July 2022
I have been trying to get my daughter a new prescription for four days and was told it would be sent to the pharmacy. It has still not been sorted and this is now the 4th time I am having to call up and chase it. Meanwhile my daughter is in a lot of discomfort. I appreciate you have to deal with a lot of people but the service you offer if absolutely atrocious and if I could I would gladly move elsewhere.
GP surgery review: snodland-medical-practice
Title: Awful
Rating: 1 out of 5
Visited: July 2022
3 days in waiting for a an emergency same day appointment. A member of the nursing team had said on the first day they will have to book in for a same day emergency appointment. Waited and nothing. They close early than old docs and calling them is difficult. The next day was told you will get a phone call today. Called and guess what not down for one apparently. So that's 3 days in even though a member of their own team flagged it up. 
Noone seems to communicate here. 
Many repeat prescriptions  they get wrong on many many occasions. That takes weeks to sort then low and behold they get wrong again. 
I have had some bad experiences with doctors that one wouldn't be surprised at but this practice are incompetent and get it wrong on many occasions. It doesnt seem to be a one off, unhelpful and something here needs to change.
GP surgery review: snodland-medical-practice
Title: good experience
Rating: 5 out of 5
Visited: February 2022
I had a skin cancer removed painlessly, ointment recommended for another, and a spot which I had not considered troublesome was identified as a cancer, and arrangements were immediately made to have it removed at another centre.
GP surgery review: thornhills-medical-practice
Title: Feel looked after
Rating: 5 out of 5
Visited: January 2024
Needed some help and recieved excellent service from doctors practice nurse and others. All very reassuring.  Thank you
GP surgery review: thornhills-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: September 2023
Excellent organisation at the flu clinic today.
My 95yo Mum, who is in a wheelchair, was dealt with speed, kindness and consideration by all. My 71yo husband and I (65) have been with the practice for over 40 years and recommend this practice highly.
GP surgery review: thornhills-medical-practice
Title: Unacceptable Attitude from Receptionist
Rating: 2 out of 5
Visited: July 2023
I used to enjoy visiting Thornhills Practice, but unfortunately a sarcastic receptionist has made me dread the call the the surgery for support. Please take action if your staff do not treat others with respect.
GP surgery review: thornhills-medical-practice
Title: Great service
Rating: 4 out of 5
Visited: July 2023
I had really good service today from Thornhills Medical Practice.
I spoke with an efficient, polite receptionist and a telephone appointment was booked for me.
I had a telephone consultation with a Paramedic. He was knowledgeable, efficient and reassuring.
GP surgery review: thornhills-medical-practice
Title: waiting on the phone for 30 minutes
Rating: 3 out of 5
Visited: June 2023
On the 7th June, I phoned the surgery to ask for an appointment for a blood test. When I phone I was in 4th place, but after about 5 minutes I was informed I was in first place, so I thought I would be answered in a short while, but after 30 minutes I was still waiting, which I think it's far too long. I don't know what was happening. I only know it took to long too answer the phone.
GP surgery review: thornhills-medical-practice
Title: Reception staff and doctors are very helpful
Rating: 5 out of 5
Visited: December 2022
I called the practice this morning and I was given an automated option of being called back when my call position was at the front of the phone queue. I took this option and was called back just 20 minutes later. The receptionist took my symptom details and she was very friendly and empathetic, in doing so. She arranged for a doctor to call me back, later that morning. 2 hours later, I received a phonecall from an equally lovely doctor, who took the time to listen to my situation and she double checked her understanding by relaying back what I'd said. The result being, I am going to try some medication to hopefully stop my pain and the doctor will check in with me again in 2 weeks time. I couldn't have asked for a better service. I would recommend Thornhills to anyone. I don't need to contact them very regularly, but whenever I do have the need to, they have all been friendly, professional and very helpful. Thank you, to everyone at Thornhills.
GP surgery review: thornhills-medical-practice
Title: Well Organised
Rating: 4 out of 5
Visited: October 2022
I would just like to thank all concerned for the efficient way the latest flu jabs were arranged and administered.  Both my husband and I we in and out in 10 mins on the Saturday afternoon. All the staff were friendly and helpful.
GP surgery review: thornhills-medical-practice
Title: Really helpful staff and great drs.
Rating: 5 out of 5
Visited: October 2022
Always really helpful despite having a high volume of patients. Receptionist team are helpful and friendly.
GP surgery review: thornhills-medical-practice
Title: Good practice under pressure
Rating: 4 out of 5
Visited: August 2022
Have always found this practice to be helpful and the doctors giving you time to explain your issue/s.
Yes, I can be difficult getting an appointment, especially on a Monday morning, but that's when most people are calling.
GP surgery review: thornhills-medical-practice
Title: Covid killed the booking system
Rating: 2 out of 5
Visited: February 2022
Prior to Covid booking an appointment was so easy. Since Covid they have done away with pre booking online or by phone. You now have to wait in a queue on the phone from 8 am and hope to get an appointment. That in itself is not garunteed. If not successful, you have to go through it all the next day! I have given up, along with thousands of others. Maybe that’s what they want ???
GP surgery review: wateringbury
Title: Wonderful GP
Rating: 5 out of 5
Visited: December 2023
I really rate this practice they are always so kind and helpful from reception, HCAs, Nurses and yesterday one of the GPs who was compassionate and professional throughout. Thankyou
GP surgery review: wateringbury
Title: Really careful care and speedy responses
Rating: 5 out of 5
Visited: January 2023
28th Dec I called. 28th Dec I had a phone consultation, (with senior partner of surgery) followed by a face to face consultation in afternoon. 12pm 29th I had array of bloods taken. 30th Dec I had Dr call to discuss bloods and concerns. More bloods booked, so to ultrasound. Referred direct to Aau appointment 6th. Mri/Mrcp booked 16th. Called surgery as I was feeling particularly unwell still and got phone consultation call back from my surgery allocated Named Dr. He was fantastic, explained everything which had been seen and found whilst using the ultrasound images he had. 20th Aau review - despite Mrcp results not yet being available. All kicks into action and I am hospitalised. Ercp for stent and biopsy. Upheaval from Ercp triggers acute pancreatitis.  Tense 2 weeks in hospital. Today I’m home and ‘stable’ and waiting for pancreatitis to settle more before my referral to Kings is taken up for surgery to deal with blocked bile ducts and further analysis of the ‘bloackage’ type and make up.
A fantastically fast and serious response from my Gpsurgery and team!  Thank you. Rebecca
GP surgery review: wateringbury
Title: Exceptionally good
Rating: 5 out of 5
Visited: November 2022
I saw a locum doctor when my 3-year-old was unwell - they were superb. So caring, thorough, reassuring and kind - and excellent with a poorly child. Highly recommended.
GP surgery review: wateringbury
Title: Fast and efficient experience
Rating: 5 out of 5
Visited: October 2022
The reception staff and doctors Wateringbury at super helpful and efficient when responding to online queries and even when phoning the GP I usually only have to wait a few minutes compared to my previous GP where the wait time on the phone was 20-30 minutes. Only been with the GP for 1 year but overall really pleasant and good experience. Keep it up!
GP surgery review: wateringbury
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2022
Telephone always answered quickly by polite, friendly & helpful staff. Callback was almost immediate. Spoke to relevant staff member. Appointment professional yet friendly & all questions & issues raised answered patiently! So lucky to be with this surgery.