janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: field-road-surgery
Title: Gp receptionist... not a Dr.
Rating: 3 out of 5
Visited: January 2023
I finally got through to the receptionist and explained why I was calling. The Gp receptionist refused me an appointment due to it being a 'dental issue'. I mentioned that I had the same symptoms before and it was an ear infection, that the Dr previously diagnosed me with this and that I thought I'd need some antibiotics. The receptionist condescendingly told me that it was a 'dental issue' once more. I became very frustrated as I was in a lot of pain, wasn't being listened to and I've grown up with ear infections so know when I have one! I am a very anxious person and struggle to make phone calls, this interaction increased my anxiety to the point I talked myself out of contacting the same day health clinic afterwards for support. Today I rang the clinic as I was still in pain and I was referred to urgent care. The Dr was great and treated my ear infection with a prescription of antibiotics. It would be great if the GP receptionist didn't make it such a difficult task to get an appointment and would leave the diagnosis of patients to the Drs and Nurses. I understand they are trying to do their jobs by signposting to the correct services but listen to the patient first. I took a spot in urgent care that could've been used for a more serious matter. This all could've been sorted yesterday if only the receptionist actually listened to what I was trying to say. It has made me feel extremely anxious about my next call to the surgery and it also made me feel I was wasting their time about my health.
GP surgery review: field-road-surgery
Title: Impossible getting an appointment after being told to
Rating: 1 out of 5
Visited: November 2022
I was recently told by the Surgery to make a face-to-face appointment following two abnormal blood tests. The reception say they cannot book anything more than 1 day ahead and there are never any slots available. She told me to do it online or ring back @ 8.00am, after struggling to register, there are none I can book only telephone consultation. This surgery is a shambles. I guess no Doctors want to work there. How am I to get a face-to-face appointment for something that is likely to involve the possibility of Cancer? Just keep ringing until you are past the point of help. Don't know what to do.
GP surgery review: field-road-surgery
Title: Not fit for purpose
Rating: 1 out of 5
Visited: April 2022
Not for the first time after several attempts to book an appointment managed a phone appointment in four days at 10.30 am rang doctors at 11.15 to check all was ok informed doctor would be ringing at 16.45 rang to check if a problem
? Informed all was fine received text at 5.10 my appointment was cancelled! Wasted my day if the boot was on the other foot and I had failed to turn up for my appointment would that be satisfactory? A lot of the time there are no doctors in the surgery ! Terrible service why after sending a text to you it will not allow a text to be returned ?
GP surgery review: field-road-surgery
Title: Disgusting service
Rating: 2 out of 5
Visited: January 2022
Requested several times for call back from dr , was told added to list then get a message to say u have a appointment 5 days later. 
Call for blood results and get told no one looked at them yet, cannot give a time scale this is done. 
Some receptionist are rude , no care at all and should not be doing this job role. 
No organisation, cannot book appointments online, econsults. 
Needs reporting !
GP surgery review: hatfield-health-centre
Title: Shocking rude receptionist
Rating: 1 out of 5
Visited: December 2022
Receptionists suggesting other solutions such as physio in regards to my pain. I wanted to see a gp they ask questions when I don’t want to discuss with them my issues. Then informed me I can see a gp who I have had issues with or a physician who’s not yet a gp or can wait over a week
I would like to know why they ask so many questions to then tell me who I should see first
I understand the NHS is struggling but if I want to see a gp to discuss my issues I don’t want to have to battle with a receptionist to get an appointment I’m entitled too
GP surgery review: hatfield-health-centre
Title: Good example
Rating: 4 out of 5
Visited: October 2022
Appointment on time and was attended by a GP.  Surgery was clean and the staff approachable.  The Doctor was polite and the situation was discussed.
GP surgery review: hatfield-health-centre
Title: No time for the elderly!
Rating: 1 out of 5
Visited: September 2022
Unfortunately I have tried on numerous occasions to get my diabetes medication sorted but it is now a month since I requested a new cassette for my test machine and I still haven't received anything this is really stressful and they don't seem to care....I am 92
GP surgery review: northfield-surgery
Title: Caring and professional
Rating: 5 out of 5
Visited: November 2023
I have been taking my elderly parents there more frequently of late.  The experience with doctors, particularly one we see often has been nothing but exceptional.  Always got time, extremely caring, thorough and professional.  The nurses, despite being already extremely busy have also squeezed in extra appointments to help us (missing their own breaks).   
Thank you.
GP surgery review: northfield-surgery
Title: Hopeless
Rating: 1 out of 5
Visited: April 2023
If you have a serious condition, go some where else.!!
I rang over 200 times today to make an appointment.!!
This practice puts patience’s last.
Only takes appointments for that day.! So you go through the “Lottery appointment” again the next day.
I’m leaving this dump.
GP surgery review: northfield-surgery
Title: Lack of care or concern
Rating: 2 out of 5
Visited: November 2022
My right leg has been painful for a number of weeks but when a slight swelling appeared at the top of my leg I was concerned.  I mentioned this to a doctor who was attending to me regarding another matter and he advised me he would check it out.  He left the room and never returned.  The nurse advised me he had 'forgot'.   When I rang to make another appointment the receptionist was unfriendly and informed me the surgery was closed for the day.  At that point I gave up and decided to see if I could live with the discomfort!!!  If this is a caring institution heaven help us!
GP surgery review: northfield-surgery
Title: Reception are untrained
Rating: 2 out of 5
Visited: March 2022
Reception don't know what to do with a referral from a NHS scan report. After a bit of guessing they decide a blood test might be called for.  Booked. Arrive ontime for the appointment and they're not there - on a 'course' or some such - "But we called you". Check phone: No msgs or even 'missed calls'.  Next possible appointment = 3+wks. Who knows if someone will be there? Experience says they don't..
GP surgery review: the-village-group-practice
Title: Excellent telephone call
Rating: 5 out of 5
Visited: September 2023
I received an arranged telephone in the time slot given to me.
The nurse and I discussed my diet and she gave me a lot of advice
as to what to eat and what not to eat.
She also sent me, by email, advice in great detail which I am finding very useful.
This nurse had time for me and answered a few questions
Throughout this call her voice was clear and patient. 
I could not have expected a better call.
Thank you
GP surgery review: the-village-group-practice
Title: Yet more poor service
Rating: 1 out of 5
Visited: July 2023
Needing injections for holiday travel we followed the timescale set by the practice but still were given a date outside of the limit for travel. The practice then cancelled those appointments citing staff illness. The injections are now even later with no explanation of why they took so long to organise in the first place. Of course the receptionist was not bothered. When I asked to speak to someone about this I was told that you had to writeto someone to complain. Of course you do, let's make it as difficult as possible. What a service!!!!!
GP surgery review: the-village-group-practice
Title: Armthorpe Receptionist Extremely Unhelpful
Rating: 1 out of 5
Visited: May 2023
If you decide to move to this practice I would strongly advice against ringing the Armthorpe Surgery. I required some medication urgently (I have a serious medical condition) that was previously prescribed by my consultant who advised me to contact my GP for repeat prescriptions. I decided to call the Armthorpe telephone number instead of Auckley for a change as I always struggle to get through which I will never do again. The person I spoke to was very abrupt and kept interrupting me whilst I was attempting to explain that, when this has happened previously, the office staff have looked up the letter from my consultant advising that I need this medication and passed a note to the GP who then sent the prescription through without the need for an appointment. The person I spoke to said that I would need an appointment or call back from a GP and the next available call back was on the 19th May which was obviously unacceptable! I tried to explain again and was again abruptly cut off (please feel free to find the recording of this conversation as evidence!) and told I would need to ring at 8 each morning until I could get an appointment. As I was working the following 2 days (and travelling to work on the motorway at 8am) I couldn't call until this morning. I rang the Auckley surgery today and received their usual helpful response that they would show the GP my letter and I was unlikely to need a call back or appointment (thank you!). Never contacting the Armthorpe branch again - when you are suffering from a medical condition the last thing you need is additional stress! Again - thank you Auckley reception!
GP surgery review: the-village-group-practice
Title: Very  Unhelpful Doctor.
Rating: 2 out of 5
Visited: July 2022
I have been with this practice now for 16 years. I rarely need to attend. Today I attended an appointment to ask for some advice and help with Tendinitis in my fore arm. The doctor examined me and said he did not know what it was and said he could not help me.

Every question I asked was sorry I don't know what is causing this pain. No Guidance as to what I should do to relieve the pain. I am absolutely discussed at this. This used to be a really good practice with everyone willing to help.
GP surgery review: the-village-group-practice
Title: Opening Times
Rating: 2 out of 5
Visited: July 2022
I have made two visits today Wednesday 6th July after checking website for opening times that said it was open and the surgery was closed. 
It would help if opening times can be put on the practice door as the information on the website is incorrect
GP surgery review: thorne-moor-medical-practice
Title: Usually fab surgery
Rating: 2 out of 5
Visited: September 2023
Spoke with a very nice PA who tried to be helpful . He spoke with gp who said couldnt offer treatment without speaking or seeing me ! So speak to me or see me . Alternative go to ED. Absolutely not an ED problem. Finally sorted after trying with my surgery for a week with no help by paying a private GP. No wonder the NHS is in crisis when clear primary care problems are sent to ED. Poor service this week from an otherwise excellent surgery
GP surgery review: thorne-moor-medical-practice
Title: Dreadful - Avoid.
Rating: 1 out of 5
Visited: January 2023
Went in on evening of Monday 9 Jan to see could I book an appointment as I have discovered two moles which have become flat, rough and misshapen. I had already spent a week during work hours trying to ring and constantly getting the busy tone. I explained the issue to the receptionist who said they have no pre boolable appointments until March, i said could I book one of those then at which she refused and said I would either have to ring on the day (when I said I had been doing that every day for a week she ignored me) or come down at 8am and hope I could get an on the day appt. When I said my shifts start at 6am she shrugged her shoulders and said that was the only way. I then asked about the health bus to which I later discovered she had given the wrong information. Absolutely appalling service - also i went in there at 5pm, there was one person in the waiting room and still I was not allowed to see a doctor. This surgery and it’s staff are a disgrace to the NHS
GP surgery review: white-house-farm-medical-centre
Title: Poor service
Rating: 2 out of 5
Visited: March 2023
For two consecutive days I’ve been promised a call back and not received one. They are lying and saying they’ve tried to call when I’ve had my phone by my side. Although I show signs of infection I’ve now been told I’ll have to see the out of hours because they now don’t have time to see me. Shocking service.
GP surgery review: white-house-farm-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: August 2022
Visited with my elderly mother and received excellent service. Treat with respect and compassion at all times.
GP surgery review: white-house-farm-medical-centre
Title: Very good practice.
Rating: 5 out of 5
Visited: March 2022
Very good practice. Very friendly, knowledgeable and understanding. Been with them since 1981 and since it was changed to the White House Farm Medical Centre.
GP surgery review: askern-medical-practice
Title: Somebody please answer the telephones
Rating: 1 out of 5
Visited: November 2023
Everytime I call in the afternoon I am immediately told there are more than 5 people ahead of me in the queue. Is that 6 or 60?
The figure does not drop no matter how long you are on the line. The last time I waited over an hour before hanging up. Today I simply gave up when I heard the "more than 5 bit" if it covers all those surgeries have independent phone lines. And Ive been in the surgery at Askern whilst ringing the phone and one person is on the desk, nobody in the office area and no phone ringing. What is happening? please answer the phone, employ more people, and be more open and honest about these problems.
GP surgery review: askern-medical-practice
Title: disastererous
Rating: 1 out of 5
Visited: June 2023
booking for appointment is literally impossible. minimum an hour of waiting. reception staff extremely unhelpful and unfriendly. it is definitely not recommended. I should have registered in the next door desk Lakeside Practice in the first place.
GP surgery review: askern-medical-practice
Title: Awful service
Rating: 1 out of 5
Visited: March 2023
Got given a telephone appointment at this practice by the call centre staff who said there was no face to face appointments available  so I  awaited my phone call. Appointment time passed but as it said telephone appointment times are approximate I wasn’t too concerned.
I then received a text saying I had not attended my appointment. To my confusion I rang the practice who said they don’t even do telephone appointments and the appointment was put down as a face to face!! Absolutely fuming about this. Been laid up in bed with suspected strep A and there is nothing they can do until tomorrow!! I will be making a formal complaint about the whole group practice as I needed some medication today! Diabolical service from the call centre staff who are clearly incompetent in arranging an appointment.
GP surgery review: askern-medical-practice
Title: Useless
Rating: 1 out of 5
Visited: August 2022
Whenever I go to order a repeat prescription the items I want have not been put on repeat, then they want me to have another review even through I’ve had one, wasting both my time and there’s because they haven’t put it down on the system.
GP surgery review: askern-medical-practice
Title: Horrendous administration
Rating: 2 out of 5
Visited: August 2022
The doctors and nurses are lovely if you manage to get in- but the process to get an appointment or prescription is awful. I rang when I had a months left of medication left and luckily had a nurses check available the week after but couldn’t get a pharmacist call until I only had two days left of the medication. And then was told it can take up to 72 hours to be signed and ready for collection. When asked what I can do as I only have 2 days of medication left I was told ‘Nothing’ by the pharmacist and then ‘call 111’ by a receptionist. Appalling scheduling.
GP surgery review: conisbrough-medical-practice
Title: No communication
Rating: 2 out of 5
Visited: December 2022
Sent me a text saying my appointment was a telephone appointment for 3pm.
Rang at 4pm and was told Dr was busy but I would be next.
Rang at 5pm and was told Dr was busy but I would be next.
Rang at 6pm and was told Dr was busy, then tried ringing at 6.30pm only to get a generic "the practice is now closed." 
On Google, it said the practice was still open, so I went. It was closed. 
It's now 7pm. And I haven't been told anything or been given any updates.
GP surgery review: denaby-medical-practice
Title: It doesn’t work
Rating: 1 out of 5
Visited: December 2023
Myself and my partner are never able to get through. It doesn’t matter what time we call or how long we wait for. We’ve been waiting 3 months for test results, can’t chase up as never able to get through, both off work currently with chest infections and have been trying for 3 days to get through to them with no luck…. Get more people to answer the phones?! It’s as simple as that!!!!
GP surgery review: denaby-medical-practice
Title: No results
Rating: 3 out of 5
Visited: October 2023
I had blood test done over a week ago tried to get results on several occasions but left hanging on the phone waiting for them to pick up for over 40 minutes each time  still no answer to phone it was the dr that asked for these bloods to be redone as they were done in July and did not look too good so had to be repeated now I’m here wondering if my meds are the problem or something else that I could need changed or additional meds but have no way of knowing as they don’t answer phone calls at this surgery
GP surgery review: denaby-medical-practice
Title: Horrible
Rating: 1 out of 5
Visited: August 2023
New patient , trying to go my medication told pharmacist will phone me but didn’t they just put some of my medication down they stopped 3 items (apparently I’m allergic to them) all been given byDoctors or Hospital and 1 is for cholesterol, trying to sort it out told can’t see doctor they don’t do medication ???? Need to speak to pharmacist if I need to speak to practice manager need to email, been waiting now for nearly 4 weeks going to have no cholesterol tabs in 2 day .  Veteran with PTSD so it doesn’t help. It seems this practice is not bothered if you are ill
GP surgery review: denaby-medical-practice
Title: Unhelpful staff
Rating: 1 out of 5
Visited: July 2023
Months of bad patient contact, rudeness and abruptness of so called care navigators, feels like you’re on a timer and need to speak as fast as you can to get 1 word answers, very patronising and still problem not resolved, thankful I don’t have to have much contact with this surgery but I feel for those who do need there help regularly!!!!
GP surgery review: denaby-medical-practice
Title: System for prescriptions is a disgrace
Rating: 2 out of 5
Visited: April 2023
So apparently you can only place a prescription for your medication either in person or online. I tried the online method months ago but the surgery never received them despite the system confirming in an email that a request was being made.

Now I'm left with no choice and once again the surgery is not receiving my requests despite confirmation emails saying a request has been sent. I cannot attend the surgery in person as I'm housebound.

If this continues and doesn't improve I will be left without any medication because the surgery is relying on a system that still doesn't appear to work.

I'm just lucky my medication isn't the life saving kind because the surgery will risk someone's life if this issue isn't fixed immediately.
GP surgery review: denaby-medical-practice
Title: Not fit for purpose
Rating: 1 out of 5
Visited: March 2023
Unable to get regular meds. Waits a week then nothing. Told I have to wait for a prescriber. A week later he rings can barely understand. Given an alternative but I don't want an alternative as I have sourced the exact one and reserved elsewhere but guess what I have to wait another week for a prescriber. Doesn't seem to matter I'm without my blood pressure meds as they seem totally unsympathetic or caring. An absolute joke of a practice. Great at sending inappropriate text messages but rubbish at actually doing right by their patients. So badly done too and over worked these poor GP's.
GP surgery review: denaby-medical-practice
Title: Very poor service
Rating: 1 out of 5
Visited: January 2023
Tried online appointment booking and was told would let me know later. ....Appointment came for 12/01/23 @ 11.30am........On  10/01/23 while having IV chemo treatment at DRI saw I had received 2 text reminders first said booking at 10/01/23 @ 11.05am........second said 10/01/23 @2.40pm. Whoever is in charge of texts should realise not everybody looks at or uses their phone 24/7 like some. Trying today 11/01/23 to see if my original appointment is valid.
GP surgery review: denaby-medical-practice
Title: Waste of time
Rating: 1 out of 5
Visited: December 2022
Cant get an appointment got a chest infection and ear infection told to phone 111 so phoned them they told me to phone gp or go to chemist absolute joke but they bombard me with texts when they're bored for blood tests to justify the money they get annually for me being a patient on their list then every other day its on the news that men dont use gps enough is there any wonder i have used this doctor's once in the last 12 months disgusting
GP surgery review: denaby-medical-practice
Title: Worst practice In England
Rating: 1 out of 5
Visited: August 2022
The service is shocking they are very rude they say there going to get back to me for past 3 months been going down everyday making me stressed and depressed and making me argue with my family because it’s making me stressed because it so important I get that medical evidence been waiting over 3 months to answer 10 questions what take ten minutes to do it’s a absolute joke it’s makes me so angry
GP surgery review: denaby-medical-practice
Title: Wrong information
Rating: 1 out of 5
Visited: May 2022
Waited on the phone for 1 hour, when finally got through explained I needed my ear syringing. She booked me into see the nurse a week later. When I got there I waited 30 minutes only to be told by the receptionist that I need to make an appointment to see a doctor and that they don't do ear syringing.
GP surgery review: don-valley-healthcare
Title: shocking service
Rating: 1 out of 5
Visited: July 2023
I thought when things changed and this surgery became part of Don Valley Healthcare the service would change but obviously not i have had three appointments for my sons Ears to be syringed and all three times when we have arrived oh sorry the nurse on today is unable to do under 16 year olds and then oh sorry we have double booked you will after make another appointment, totally incompetent they could not run a bath never mind a surgery three times my son has spent days putting ear drops in ready for the nurse to syringe them and three times you have failed to even look at his ears meanwhile he now cannot hear anything as the drops have made it worse you are supposed to be there to help and make people better not worse you are a complete joke and a waste of peoples time.
GP surgery review: don-valley-healthcare
Title: Amazing service
Rating: 0 out of 5
Visited: April 2023
All staff at Don Valley Healthcare are absolutely amazing, I have never been declined an appointment with them unlike other surgeries.