janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: fireclay-health
Title: Really efficient communication
Rating: 5 out of 5
Visited: January 2023
I recently contacted the surgery about my medication which needed adjusting as it was out of synch. I sent a message via the nhs app and within an hour had received a message from a doctor saying it was all sorted. I really appreciated the communication so that I knew all was OK and was so impressed by how quickly the issue was sorted out. All the doctors and nurses I have spoken to have been great. Thanks so much for everything you do I know how hard things are at the moment.
GP surgery review: fireclay-health
Title: Speedy response
Rating: 5 out of 5
Visited: December 2022
Rang surgery as my 7 year old has fever. This was 09:30 am. Number 18 on queue. Within 15 minutes I was on phone with a pleasant receptionist. She listened to my request and booked same day appointment for my son with duty doc. Doc rang me about 11:48 am. We discussed my concerns. Treatment given. I am aware this surgery is very busy, but they do attend to all patients according to urgency of illness. My son got a same day appointment despite time I rang the surgery because his illness needed same day assessment. 
GP who rang was very polite and has a good listening ear. Sorry I have not named the receptionist and GP.
GP surgery review: the-old-school-surgery
Title: Terrible service
Rating: 1 out of 5
Visited: November 2023
Essentially unless you’re dying you’re low priority and wait 4 weeks for an appointment. I even had to wait another 4 weeks to discuss my blood test results while the original issue was left untreated. Doctors made me feel like my insomnia wasn’t important even though it was having a serious effect on my wellbeing and health.
GP surgery review: the-old-school-surgery
Title: Klinik system has ruined the service
Rating: 3 out of 5
Visited: September 2023
The klinik system is rubbish. Have you tried using it? Appalling. Accessibility to service made very difficult. Trying to report the fact I have been in a motorcycle accident and am concerned about my multiple traumas, contusions and hematoma 10 days after the accident, becomes, "I have a bruise on my hip". Utter rubbish. Another NHS retrograde step. Such a shame.
GP surgery review: the-old-school-surgery
Title: Klinik system works well once you're used to it
Rating: 5 out of 5
Visited: September 2023
Finally cracked using the klinik system, with excellent fast response from the practice. Back to five stars!
GP surgery review: the-old-school-surgery
Title: Poor Service
Rating: 1 out of 5
Visited: July 2023
After being told it would take up to 3 days to obtain a fit note,went into surgery 4 days later as impossible to phone, then told 7 days which overlaps and may effect my employers paying me. Went in on 5th day insisting I get it by next day(as it runs out 13th today) told I would get it end of 13/start of 14 to which I replied you can see the reason I am off and this constant poor response is not helping. guess what 2000hrs on the 13th, still no note. If this were a private business it would have failed years ago. I would never recommend this practice as I have never been able to get an appointment within 14 days as ther are to many patients registered already.
GP surgery review: the-old-school-surgery
Title: Impossibile to join the queue they just hang up the phone
Rating: 2 out of 5
Visited: March 2023
I've tried to reach the phone line to book an appointment for my 11 months daughter but they keep hang up the phone, it doesn't matter if I call at 8 am they just put down the line, I also tried to call at 2 pm and I've been told to call at 8 am to have an appointment it's just ridiculous cause I explained it's impossible to talk to someone, my daughter has a lump behind her head and this is causing me concerns and there's no way to have her checked cause nobody pick up the phone.
GP surgery review: the-old-school-surgery
Title: Responsive Practice great clinicians
Rating: 5 out of 5
Visited: January 2023
I have only had good experiences with this surgery. Listens to patients and reacts to feedback. Have always been able to get an appointment when I needed one. Communication is also excellent through text.
GP surgery review: the-old-school-surgery
Title: Brilliant mental health support - best ever!
Rating: 5 out of 5
Visited: October 2022
Phoned reception at 8am in a severe state of mental distress. My call was answered in less than five minutes. The receptionist was simply perfect in dealing with me in my highly troubled state. I was promised a call back from a mental health nurse and was called within around an hour. The nurse was great at responding to my stressed out and confused communication and I was offered a face to face meeting within about another hour. At the meeting, the nurse was kind, relaxed, bright, understanding and helpful and I was allowed all the time I needed to talk through my issues. This has improved my mood for the day enormously and given me some positive actions to look forward to. I am so pleased I picked up the phone. A perfect and faultless service, well done and keep it up! Thank you!!!
GP surgery review: the-old-school-surgery
Title: Care and compassion
Rating: 5 out of 5
Visited: September 2022
I visited recently for a woman's-health check up. Whilst there I asked about another health condition that had been bugging me. The nurse went out of her way to make time to see me for breathing issues I had had since covid. She literally couldn’t of done any more to help me that day and I will be forever grateful for her care and compassion. The doctor even came in and saw me and listened to my chest and ordered some tests for me which was incredibly kind considering they are all always so pushed for time.  Thank you for your kindness. You both literally made me feel so important and listened to.
GP surgery review: clevedon-medical-centre
Title: Reviews will be "Good" or "bad"!
Rating: 5 out of 5
Visited: November 2023
I phone for a general query, after 1000hrs, and I am fifth in the queue!
After ten minutes I have moved to one in the queue.
After thirty minutes of guidance from the individual my call is finished.
So I took up over forty minutes to have my queries answered, meanwhile, I am sure others were in the queue wondering what was taking them so long to answer.
They have a thankless task which will never serve everybody's expectations!
GP surgery review: clevedon-medical-centre
Title: Great practice, but…
Rating: 5 out of 5
Visited: May 2023
I have no complaints at all with Clevedon Medical Centre. However, based on my own personal experience, there is one aspect I think should be improved. I have regular 6-monthly PSA blood tests and never know when the best time is to book. On one occasion I have been told I’m too early and to try in a couple of weeks, and on other occasions I’ve been told I’m too late (although I was eventually found slots through cancellations.) My starting point is always when I’m given a date from Weston Hospital for a phone consultation. Once I know that date, I try to book my blood test for about a week prior to that consultation, but I can sense the reception staff struggling to find me a slot, no matter when I call, which I always aim to be 3-4 weeks before my consultation. If this aspect the the service could be improved, it would be of help to me and perhaps others too.
GP surgery review: clevedon-medical-centre
Title: Terrible service
Rating: 1 out of 5
Visited: November 2022
I rarely use this surgery. However everytime I try the receptionist are unhelpful. I was told today to walk and find help from pharmacy even though I'm in pain. The answer is always call back tomorrow at 8.30 am when you do you've missed all the allocated slots. Old fashioned, unhelpful, outdated, push you to call 111. The service is a waste of time and money
GP surgery review: clevedon-medical-centre
Title: Shamefull Apointments System
Rating: 1 out of 5
Visited: August 2022
12:00 15-Aug  Phone for a doctors appointment. All appointments slots booked.  Told phone at 08:30 tomorrow.
08;35 16-Aug  phone busy. Some minutes later Phone busy.
Finally and nearer to 09:00 I drove to the Centre. Told all appointment slots booked, try tomorrow at 08:30.
Tried booking on the Web, first available booking was in 24 days time.
This Centre operates a system suited to their own convenience with total disregard to the requirement or needs of the patients.
A disgrace to what should be a health service.
GP surgery review: clevedon-medical-centre
Title: unhelpful reception
Rating: 3 out of 5
Visited: July 2022
tried to book consultation at reception to review blood test results and review medication with my doctor. informed to phone on day result of test are available, walked away in the end and booked a e, consultation very fustrated
GP surgery review: clevedon-medical-centre
Title: Very good experience
Rating: 5 out of 5
Visited: April 2022
I observed great kindness and patience from a nurse in treatment room and an extremely kind receptionist.
I also had my knees injected with (so far) great result.
GP surgery review: harbourside-family-practice
Title: Incredible service
Rating: 5 out of 5
Visited: January 2023
I am 90 years of age and until January this year had not consulted a Doctor for over 8 years.  I then saw the same Doctor on 4 occasions and each time was greatly impressed by her professional and efficient approach and patient, kind and caring attitude.
I also received useful text messages and phone calls from three other Doctors.    
The various nurses who attended me at home and in the Surgery also afforded an excellent and friendly service.
My phone calls were answered promptly and I was lnvariably offered an appointment in a few days.
All of the Receptionists were extremely helpful, kind and caring and went out of their way to meet my requirements.

Harbourside Family Practise almost made being ill a pleasure!!

My sincere and grateful thanks go to all concerned.
GP surgery review: harbourside-family-practice
Title: Excellent service
Rating: 5 out of 5
Visited: October 2022
Easy to use systems, great service. Approachable, friendly & efficient staff. Easy to access and a lovely environment to wait in;airy and bright.
GP surgery review: harbourside-family-practice
Title: Warm and efficient staff
Rating: 5 out of 5
Visited: September 2022
Excellent experience. They do what they promise. Welcoming and efficient. Personalised and customer focused.
GP surgery review: heywood-family-practice
Title: Superb
Rating: 5 out of 5
Visited: October 2022
They’re always so helpful, never a problem — staff has great attitude - surgery always sparkling clean -nothing to much trouble . Can’t fault .
GP surgery review: portishead-medical-group
Title: Excellent Team
Rating: 5 out of 5
Visited: January 2024
I contacted for advice ahead of a work trip to India needed at short notices The team a PMG were incredibly helpful at every step giving me the best advice they could and flexing their schedule to support. Great team effort - thank you
GP surgery review: portishead-medical-group
Title: Waiting time
Rating: 2 out of 5
Visited: December 2023
Not happy been waiting over a week for a letter or note to say my wife is unfit for flying of which I have to pay £40 for.
GP surgery review: portishead-medical-group
Title: Impressive doctor
Rating: 5 out of 5
Visited: November 2023
I would just like to thank the doctor I was seen by today.I feel that she was extremely professional and thorough and felt like my problem mattered. I think as a practice I would hope you get more positive reviews as you certainly deserve it. Many many thanks it’s very appreciated.
GP surgery review: portishead-medical-group
Title: Can't get an appointment
Rating: 2 out of 5
Visited: May 2023
I can't call at 8am as I am at work so was told to use the online booking system. It is switched off every time I try! Absolutely useless. What am I supposed to do?
Why release all appointments at 8 am? Is it under some stupid pretence that 100% of patients get an appointment on the day or something? This is what 13 years of austerity has done.
GP surgery review: portishead-medical-group
Title: Lucky to be registered here
Rating: 5 out of 5
Visited: March 2023
This medical centre is such a caring practice. Nothing is too much trouble, the receptionists are so polite and helpful, the nurses kind and caring and after seeing several GP’s I cannot fault them. Yes it can be tricky to get an appointment, but even at 45 in the queue I was offered a same day slot. I feel lucky to be registered here.
GP surgery review: portishead-medical-group
Title: Unable to get appointment
Rating: 1 out of 5
Visited: August 2022
I've found that I'm unable to get an appointment with this practice unless I go via 111 who manage to book appointments on my behalf.  The reception staff can have a rude and sometimes sarcastic tone. 

I have started double checking guidance given with the hospital or 111 as the practice seems to do everything to avoid seeing you. For example,  after a cesarian you are told that you will have a check up at 6 weeks (you aren't insured to drive before that point) but Portishead medical group combine the 6 week check and 8 week newborn vaccinations at 8 weeks,  meaning no sign off to drive.  This has a major impact to new mothers who have to take their child to appointments,  etc.  After questioning this with a medical professional I called back to request an appointment and was told that I would need to ring at 8 in the morning to get an appointment because they don't have any spaces to pre-book for two weeks.  I explained that this was having a significant impact to me and the response was 'ok'. 

This practice seems so understaffed thst they can't offer the basics.
GP surgery review: portishead-medical-group
Title: Difficult to recommend
Rating: 2 out of 5
Visited: June 2022
This practice is very difficult to recommend - they consistently make it hard to book an appointment by restricting times you are able to book, discouraging booking online and having you call up at 8am to either not get through or wait for ages. 
The doctors are not great, a few are, but I see a different one every time and frequently they are not interested in help and I was told “there’s nothing we can help you with” after describing my issue in one sentence and not even being examined.
GP surgery review: portishead-medical-group
Title: Failing practice
Rating: 1 out of 5
Visited: June 2022
After being discharged from hospital back into GP care, it is scary that I have not been able to get a GP  appointment since (4 weeks of trying). If you are finally able to get through you are told, sometimes rudely,  there are no appointments left.
GP surgery review: portishead-medical-group
Title: Telephone system
Rating: 3 out of 5
Visited: May 2022
Two 40mins phone calls this morning waiting, moving down the queuing system to get through waiting for a receptionist to pick up to then be cut off! Diabolical. This can't be right. I am a patient person but this is not sitting well with me. 90 mins for nothing. How am I supposed to get an appointment?
GP surgery review: portishead-medical-group
Title: Really helpful practice
Rating: 5 out of 5
Visited: May 2022
Had a fantastic experience. My daughter was ill and upon ringing up at midday was put through to urgent doctor who rang back within an hour. After speaking to doctor was told to bring daughter in.
Care was excellent, even whilst being short staffed due to covid my daughter was well looked after. They made it seem like it was no trouble although they were really busy. A very caring practice, every time I have needed an appointment for my daughters they have seen them straight away. Excellent staff from receptionists to doctors
GP surgery review: pembroke-road-surgery
Title: Terrible. Deregistered my baby without any notification
Rating: 1 out of 5
Visited: December 2023
Pembroke Road Surgery deregistered my baby daughter when we moved house a short distance away despite saying in person that we did not need to change surgery. They did not deregister either myself or my partner and we had no idea they deregistered my daughter.

We did not find this out until we took our baby to an out-of-hours doctors and they could not organise any follow up care. Now they say the only service she can receive is via 111. So we have no GP service available to us for follow up care.

Appalling service.
GP surgery review: pembroke-road-surgery
Title: Disappointed
Rating: 3 out of 5
Visited: October 2023
I understand that the medical profession is under pressure but the wait time to see anyone is getting close to 6 weeks.  It seems no- one works more than 3 days a week which probably explains it.  The staff are always polite and when you actually get hold of anyone seemingly efficient.  Anyone who is worried about a health issue and waits weeks to see someone just gets more stressed. Far from improving over the last 5 years the practice has gone backwards.  If you have an issue one doctor should follow through on it not see you  then be unavailable for the next month or two. Continuity of care is essential.
GP surgery review: pembroke-road-surgery
Title: People at this GP should know how lucky they are!
Rating: 5 out of 5
Visited: August 2023
I moved to Bristol nearly 2 years ago from Plymouth. 
My Plymouth GP was all I had known and I just took it at face value that it was the a fair representation of the NHS.
Since moving to Pembroke Road I know now that this is not true.
The reception staff have always been helpful, offering assistance at levels I had previously thought were beyond their scope. They have not once been rude and have always achieved what I needed them to.
I had a call with a nurse practitioner, something I had only had bad experiences of in the past, and I was left astounded at the level of care and attentiveness I was shown. I finally felt like a health issue I had struggled with for 7 years was validated. She got me an appointment with the GP to try for a referral. 
When seeing the GP the whole situation was quick and easy. They had made it clear that they would refer me but that it had the possibility of being rejected as the criteria was so tight, I was assured that he would try his best and let me know either way.
This was for something I was told was normal for 5 years even when debilitated by my last GP. 

For the last year I have relied on private healthcare, and I will continue to do so to a reasonable extent to ease the NHS burden. I have been nervous about using the NHS during that time due to the performance of my last GP. However, I don't feel that way anymore. 

Of course there will be times where you have to wait for an appointment, or queue on the telephone. That is just the way it is. But that is the same anywhere and I trust the judgement of the staff, and know realistically myself, when certain things can wait, and when they should be a priority.

Pembroke Road has restored my faith in the NHS GP services, and I feel lucky to have access to this practice. The staff should feel proud of how well it is run and the care levels they provide.

If you are new to the area, or are in need of a new practice, I couldn't recommend it more
GP surgery review: pembroke-road-surgery
Title: Deliberately obstructive admin nightmare
Rating: 1 out of 5
Visited: June 2023
I have been trying to get referred for specialist investigation after a spell in A&E and have had to go back to the practice 3 times for corrections and changes where the doctors have included wrong and irrelevant and highly personal information. I find getting these changes done almost impossible as they will not speak to you directly and the forms by which you need to communicate have a tiny character limit. This practice seem to do all they can to stop you seeing a doctor - you have to be at the point of tears to see someone face to face. Maybe it is systemic but it seems the squeeze on the NHS is very much apparent with this surgery.
GP surgery review: pembroke-road-surgery
Title: Excellent treatment
Rating: 5 out of 5
Visited: March 2023
I was recently offered minor surgery to be carried out by one of the GPs at Pembroke Road Surgery. Everything was handled smoothly, from the phone call arranging the date of the procedure, through to the removal of the stitches by the helpful and efficient nurse, five days after. 
The GP’s consulting room was bright and orderly, and the GP was friendly, calm and competent. The procedure was quick, successful and pain-free. I was sent a text with information on basic wound care/removal of the dressing, and healing has been quick and trouble-free, before and since stitch-removal.
The familiar surroundings and the efficiency at Pembroke Road inspired confidence and I feel it was a great example of appropriate patient care with excellent use of time and resources. Thank you!
GP surgery review: pembroke-road-surgery
Title: Problems with Patient Access
Rating: 5 out of 5
Visited: January 2023
following some changes on Patient Access, which service  I had been using for a long time and I wished to request a repeat prescription.
for whatever reason it failed and subsequently I requested the appropriate codes to re register as it said  the surgery didnt have me registered. Having received he codes I went into the Patients access site and followed the instructions and eventually was on screen but I was still unable to request a repeat prescription.
I used the email service with a lot of cut and paste to give full details.
This is obviously a glitch and please can it be sorted soon so I can continue to use the PA screen.
this problem has not changed my view of the excellent service I receive from this surgery
GP surgery review: pembroke-road-surgery
Title: Exemplary practice
Rating: 5 out of 5
Visited: January 2023
excellent organisation and service. 
I was very impressed how efficient the system is and how the practice is very well maintained and clean.warm welcome. excellent patient service. 
It was my first time with this practice.
I called twice in the morning and received a phone call back from the doctor few hours later. 
my prescription was quickly sent to the pharmacy and was available to be immediately picked up. 
this kind of practice is a role model on how all practices should be ran across the uk.
merci the nhs. Keep being heroes!
GP surgery review: pembroke-road-surgery
Title: Try Patient Triage on the Pembroke Road website
Rating: 5 out of 5
Visited: December 2022
I needed a prescription for a medication which I had last used in 2015. As this was over 2 years ago, I was told by the receptionist that I would need to speak to a doctor. The next available appointment was over 2 weeks away. The receptionist suggested that I used Patient Triage on the website. It was very straight forward and I just answered a few questions and submitted a photo of the problem. Within 2 hours I received a message from the doctor saying that my prescription had been approved and sent to the pharmacy. This is a great service and can save so much time.
GP surgery review: pembroke-road-surgery
Title: Wonderful Practice
Rating: 5 out of 5
Visited: December 2022
I've been a patient for more than 3 years. I have always found the service top notch. Always received professional and courteous treatment. I would recommend to anyone.
GP surgery review: pembroke-road-surgery
Title: Fantastic practice nurse
Rating: 5 out of 5
Visited: October 2022
I attended the GP practice for a routine cervical smear test. In the space of a short appointment the nurse succinctly addressed numerous women's health topics: HPV and the screening test, offered STI screening, explained breast cancer self checking and text me the Coppafeel details and discussed contraception.
Her care and attention to detail was exemplary and she managed to make a smear test a positive experience!