janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: warwick-road-surgery
Title: Good friendly practice
Rating: 4 out of 5
Visited: March 2023
Everyone very friendly and professional  from the receptions to the doctor. Didn't have to wait long to see the doctor. The practice is very accommodating and the receptionist go out of their way to help you.
GP surgery review: warwick-road-surgery
Title: New Patient
Rating: 5 out of 5
Visited: March 2023
I had a new patient health check with a practice nurse who was friendly, professional and thitough. She went through all my notes and I had plenty of time to discuss my concerns.
GP surgery review: warwick-road-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: March 2023
Receptionist are lovely and helpful, the nurses put you at your ease while being efficient and very helpful, and today I saw a nurse practitioner who was absolutely reassuring and explained where and why I had the pain in my back coming round under my arm and into my chest and I had an examination of my breasts just to check I was examining myself properly I left the surgery feeling so much better because I had an explanation of why I felt these pains and I know how to deal with then I felt reassured
GP surgery review: warwick-road-surgery
Title: Seen quickly. Very friendly.
Rating: 4 out of 5
Visited: March 2023
I was in to have my bloods taken.
I only waited a couple of minutes before I was shouted on. 
The person I saw was very friendly and reassuring.
GP surgery review: cestria-health-centre
Title: No Help at reception
Rating: 3 out of 5
Visited: February 2022
I rang reception recently and ask for advice the receptionist ask me to call next morning to make an appointment to see a doctor,I rang as soon as possible next morning but receptionist was totally unhelpful without offering me a convenient appointment saying non available and non available to book in advance. I’m in so much pain suspect broken bone in my foot or something dislocated can’t walk, what do I do now other than to sit hours and hours in AE. Disgraceful service.
GP surgery review: castlegate-and-derwent-surgery
Title: Great example of easy access
Rating: 5 out of 5
Visited: April 2023
I joined this surgery around 8 months ago, I have nothing but praise, I am so pleased with how easy it has been to request a repeat prescription, I simply left a voicemail on Friday afternoon and my prescription was delivered to my home address today (Monday), great example of coordinated care and seamless pathway! A great example to other GP practices
GP surgery review: castlegate-and-derwent-surgery
Title: Great service
Rating: 5 out of 5
Visited: April 2023
Great service from reception and nursing staff.  Rang at 8.30 a.m., offered appointment with nurse practitioner at 10.15.  Courteous, kind and efficient.
GP surgery review: castlegate-and-derwent-surgery
Title: Great service and practise
Rating: 5 out of 5
Visited: April 2023
A procedure well done in the surgery. Thanks to all but particularly the doctor performing the procedure.
GP surgery review: castlegate-and-derwent-surgery
Title: Disappointing face to face experience
Rating: 1 out of 5
Visited: April 2023
whilst I really appreciated the chance of a face to face appointment, I found the experience somewhat lacking when asked by the GP whether I wanted him to look at my problem and once he had then asked what did I think should happen. If i had rang the surgery and said this is my problem and I need antibiotics I would have been told I need to see someone/send images if by phone. I am also still waiting for a call to see another doctor who can deal further with my specific issue.
GP surgery review: castlegate-and-derwent-surgery
Title: Fabulous service
Rating: 5 out of 5
Visited: March 2023
I was so impressed with the prompt service received from the surgery over the past few days, during a sudden onset health problem, needed urgent advice and from first contact with reception to receiving an urgent call back from 




duty gp could not fault the system.  When I had to call back the second day for advice at 6pm the receptionist who took my call was so efficient and caring and took immediate advice from on duty GP and advised we should attend accident and emergency.
GP surgery review: castlegate-and-derwent-surgery
Title: Great service for a newly registered patient
Rating: 5 out of 5
Visited: February 2023
As a carer for a family member I was impressed with the service I received whilst in a panic.  The nurse from the prescribing team talked me through the main symptoms and side effects and arranged for one of the GPs to ring me in the morning.  The GP was caring and efficient, ringing back after consulting with a AED consultant, arranging tests later that morning and then a lengthy face to face consultation, liaising with the pharmacist and arranging a 2 week follow up.  The HCA who carried out the ECG and blood tests was also extremely caring and professional.  An all round impressive service from reception to pharmacy.  Well done and thank you.
GP surgery review: castlegate-and-derwent-surgery
Title: Fast efficient service
Rating: 5 out of 5
Visited: January 2023
A great experience from phone call to seeing practice nurse. I was lucky receiving cancellation, but from call to seeing practitioner was less than 2 hours! Nurse was thorough, empathetic and friendly.
GP surgery review: castlegate-and-derwent-surgery
Title: Great practice and staff
Rating: 5 out of 5
Visited: January 2023
All the team at the practice do a great job under difficult National Health Service pressures. I’ve seen two of the younger male Drs over last few years and both have been excellent showing professionalism, empathy and compassion that in all honesty has kept me alive. All the team go out of their way to help. Best Doctors surgery I’ve ever used and having lived all over the United Kingdom and Cumbria I’ve experience of many. A highly progressive practice that cares. Thank you.
GP surgery review: castlegate-and-derwent-surgery
Title: Safe Practice
Rating: 5 out of 5
Visited: December 2022
I have been a patient at Castlegate Surgery for a number of years. I find that the Dr’s and all the receptionists are all so helpful and kind. I have seen a Dr when it has been necessary and find it annoying when so many people complain and hardly any say thank you. My husband feels the same and we are glad to belong to the practice.
GP surgery review: castlegate-and-derwent-surgery
Title: Great service and facility
Rating: 5 out of 5
Visited: December 2022
Called for a child's illness, got a call back and appointment the same morning. Plenty of space in the waiting area. Friendly and knowledgeable staff. A fantastic service. I'm delighted to have such a wonderful facility in our community. Well done everyone!
GP surgery review: neasham-road-surgery
Title: Hooray for the HCAs
Rating: 4 out of 5
Visited: January 2022
My ears were syringed by a caring and committed HCA the other day.

This is the second time the same HCA did this procedure, and both times her care and attention were first-class.

Regards, from an NHS supporter since its inception
David Roberts
GP surgery review: orchard-court-surgery
Title: Excellent help
Rating: 5 out of 5
Visited: May 2022
I have been using this surgery for many decades and have always received excellent advice and help. Although my original GP retired I still receive 1st class help cannot recommend enough.
GP surgery review: consett-medical-centre
Title: Terrible service
Rating: 1 out of 5
Visited: February 2022
Sent in E consultation 9.30am Thursday 3rd February received confirmation stating I'd hear by 6.30pm next day. I called them today Tuesday at 11.25. Complained about lack of service (this is the 3rd time that they haven't bothered replying) said they were just going to call me(yeah! right). Absolute disgrace,  had this problem since long before covid  so they can't  use that as an excuse!!About time they pulled their finger out!!
GP surgery review: consett-medical-centre
Title: Fed Up
Rating: 1 out of 5
Visited: January 2022
Have been trying to get appointment for over two weeks, tried getting a ring back but oh no full up, finally got an appointment for 3 weeks time, oh my not happy
GP surgery review: whickham-cottage-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: May 2023
Having problems with my back so saw my doctor who referred me for xrays and blood tests which I had 2 days later. I expected to have to chase the results but my doctor contacted me with them and also gave me an appointment for the following day for further blood tests. Whichever doctor I have seen I have always been happy with their treatment of me. I'm happy with the waiting times if my problem is non urgent knowing that if it was urgent I would be seen quickly
GP surgery review: whickham-cottage-medical-centre
Title: Helpful
Rating: 4 out of 5
Visited: April 2023
Phlebotomist is very approachable and lovely to speak to, always is positive and helpful. 
GPS also very helpful but appointments do take a long time to book and feel as though slots aren’t sometimes long enough to go through medical concerns. 
Other than that all ok
GP surgery review: whickham-cottage-medical-centre
Title: Pleasant and Caring Practice
Rating: 5 out of 5
Visited: February 2023
I recently moved to the area and was recommended this practice. Since I registered they have brought my general health check up to date, suggested that I have a couple of vaccinations and helped with a problem. All the staff have been very helpful and friendly and as I was quite anxious due to the move that was very important. So far my experience has been very positive.
GP surgery review: whickham-cottage-medical-centre
Title: Efficient and friendly practice
Rating: 5 out of 5
Visited: February 2023
Never had a bad experience personally, hard working Doctors and Nurses always there to help. Difficult times, we should always appreciate what they do
GP surgery review: whickham-cottage-medical-centre
Title: Fantastic GP services
Rating: 5 out of 5
Visited: December 2022
I rang the reception at 8am and had an appointment within the hour. I know this is not the norm but I am glad the surgery took my illness seriously as I was need of urgent care. The doctor that seen me was very professional and made me feel at ease. Keep up the good work guys.
GP surgery review: whickham-cottage-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: December 2022
Receptionist was okay.
The doctor was friendly and took my blood pressure. I had been advised to see a doctor after visiting an optician. The doctor assured me that my readings were okay.
GP surgery review: whickham-cottage-medical-centre
Title: Very good and caring practice
Rating: 5 out of 5
Visited: December 2022
During my visit I found the GP pleasant and listened to me as I explained my symptoms. (I didn’t feel rushed)
My examination was thorough and treatment for my symptoms was explained well. Before I left was encouraged to get in touch  if no improvement. Good appointment.
GP surgery review: whickham-cottage-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
Been with this surgery for a couple of years now for my 5 children. The doctors are lovely and I am always satisfied that I have been listened to. When I have not been able to attend the surgery I always get a call from a gp and the same service I would expect face to face.
GP surgery review: whickham-cottage-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Pleasant staff easy check in all in all a good experience. Would have no problem recommending this practice.
GP surgery review: whickham-cottage-medical-centre
Title: Disappointing experience
Rating: 3 out of 5
Visited: October 2022
GPS may be fine but first you have to get an appointment. Numerous phone calls before finally being connected only for the phone to be disconnected almost immediately twice! Deliberately avoided peak times to make call but still had difficulty.  Have found the reception staff to be unhelpful the last three times we have had to contact the centre, making what can be a stressful situation unnecessarily more stressful. Need to sort out their phone system and send reception staff on customer care course
GP surgery review: crawcrook-medical-centre
Title: Winter Vaccinations
Rating: 5 out of 5
Visited: October 2023
I attended the surgery for my COVID vaccination. I was offered the flu vaccination at the same time which was excellent.
The staff were excellent and efficient during a very busy Saturday vaccination clinic
GP surgery review: crawcrook-medical-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: October 2023
I went to the clinic for my covid vaccine on a Thursday night. It was very busy but the staff stayed calm & were very helpful. I felt very relaxed with the staff.
GP surgery review: crawcrook-medical-centre
Title: COVID and Flu booster 2023
Rating: 5 out of 5
Visited: October 2023
Extremely well organised when you went in, not overcrowded, friendly on time and very efficient. Surgery clean.
GP surgery review: crawcrook-medical-centre
Title: Slick flu vaccination
Rating: 5 out of 5
Visited: October 2023
Digital sign in at Rowlands Gill was straight forward. I was taken straight in for my jab. In and out in under 5 minutes! Great.
GP surgery review: crawcrook-medical-centre
Title: Well organised
Rating: 5 out of 5
Visited: October 2023
Went for my flu injection yesterday and found staff very welcoming and organised. In and out within a couple of minutes
GP surgery review: crawcrook-medical-centre
Title: Covid injection
Rating: 4 out of 5
Visited: October 2023
Called into surgery for a Covid injection.
Well organised in & out within 10mins.
Plenty of staff on duty to keep everything  running smoothly
GP surgery review: crawcrook-medical-centre
Title: Not the best
Rating: 1 out of 5
Visited: October 2023
Corridors and rooms not wide enough for wheelchair users and other patients to queue.  Standing at cotmrridor entrance looking right people were doubling back.  Luckily a couple of patients stood back to let me in and helped by moving a chair positioned in middle of corridor supposedly for patients quing for vaccine and other side to patients leaving surgery
GP surgery review: crawcrook-medical-centre
Title: Good vaccination clinic
Rating: 5 out of 5
Visited: October 2023
Covid vaccination clinic had kind and welcoming staff who checked your details and made sure that you had time to ask questions before consenting to the vaccination 
It was a quick and efficient process made quite pleasant by the encouraging  staff
GP surgery review: crawcrook-medical-centre
Title: Not geared for disabled access
Rating: 3 out of 5
Visited: October 2023
Despite rather long slope outside, not much room to get through into rooms and pass someone else in corridor
GP surgery review: crawcrook-medical-centre
Title: Flu vaccine
Rating: 4 out of 5
Visited: October 2023
Vaccination afternoon well run & staff friendly & helpful. All done in 10 mins from walking in the door to leaving. Excellent organisation.
GP surgery review: acklam-medical-centre
Title: Unsatisfactory
Rating: 3 out of 5
Visited: March 2023
After been given sone medication to try to see if it helped with my problem I was told to try them for two weeks and yet still waiting to be contacted four weeks later I have tried many times to get intouch with the surgery sometimes on the phone for over 45min as I work i am not aloud to have my  phone on as I drive a flt so it is  a distraction so a call back is no good when ever you do finally get an answer and ask to see a doctor you end up with a nurse not what I asked for you are made to feel as if you are a pest for trying to see a doctor and made to feel like you are waisting there time I suffer from mental health problems so just trying to see a Dr makes me more stressed and feel worthless I've not put name on this I feel ascthis is just a waist of time you can't even use the econsult as it's been turned off pointless
GP surgery review: acklam-medical-centre
Title: Outstanding service
Rating: 5 out of 5
Visited: March 2023
We have had a fantastic service from every member of staff that we have encountered since joining the surgery.
 The ability to hold you position in the queue and be called back is great, also being told your position in the queue when phoning at less busy times is really helpful! The receptionist have always been efficient in dealing with my phone call and also very caring and helpful when I have had to call back to change any prescription.
We have had to visit the surgery quite a few times since our son started nursery and he has always recieved the highest standard of care. Our concerns have always been listened to and during the height of the Strep A outbreak the drs were so diligent in checking everything and also explaining everything they were checking and what to look out for when our son had a viral bug at the time.
A recent appointment for booster vaccinations even passed without an issue due to the nurse's calming and friendly nature.
We would not hesitate to recommend the surgery. 
Thank you from a very happy family of patients!
GP surgery review: acklam-medical-centre
Title: Waiting time on phone
Rating: 2 out of 5
Visited: March 2023
Disgusted at the length of time I was waiting on the phone this morning to try and get an appointment for my husband 2hrs 3 mins then when I got to position 1 I got cut off after being told there was no one available to take my call can't believe how long it takes to try and get a doctors app will they ever get back to normal
GP surgery review: acklam-medical-centre
Title: Consult
Rating: 3 out of 5
Visited: January 2023
Have been trying to get intouch with a doctor but cannot get a callback  so tried the econsult  which i have been trying all week but it does not seem to be working
GP surgery review: acklam-medical-centre
Title: Shocking practice
Rating: 1 out of 5
Visited: September 2022
Have been trying to speak to someone for two weeks! At last promised a doctor would ring me to discuss issues,no one rung me,asked at pharmacy who advised me to speak to a doctor,shocking service,
GP surgery review: acklam-medical-centre
Title: New telephone system
Rating: 4 out of 5
Visited: September 2022
I have mostly dealt with nurse practitioner and have been very happy with my experience and treatment.  The new system appears much improved with updates on position in queue - my recent call was a very quick turnaround - and if the queue is long there is now an option to reserve your place and get a callback when you are next in line so no more sitting and waiting on the phone.  Very happy with the changes.
GP surgery review: acklam-medical-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: September 2022
Called at opening time on Monday morning, used automated service to be called back. I was called back within 15 minutes, spoke to reception who took my symptoms and said I should expect a call back. Nurse rang within 20 minutes and I was seen at 10am that morning. Super responsive and reliable practice. Never had any bother in all the years I have been with them.
GP surgery review: acklam-medical-centre
Title: Don't listen
Rating: 3 out of 5
Visited: August 2022
Had a pain problem for about three months now got intouch with the doctors and had a telephone conversation with the physio and was given exercises to do which seemed to make thibgs worse so got back intouch with the surgery and was given another telephone call from the physio which was a pointless conversation at he told me that I would have to wait another week to be seen the pain is unbearable yet still cannot get a phonecall from a gp I feel as if it's pointless trying might be easier going to a&e there might be a waiting time but will get seen
GP surgery review: acklam-medical-centre
Title: Not helping
Rating: 3 out of 5
Visited: August 2022
Had a pain problem for about three months now  got intouch with the doctors and had a telephone conversation with the physio and was given exercises to do which seemed to make thibgs worse so got back intouch with the surgery and was given another telephone call from the physio which was a pointless conversation at he told me that I would have to wait another week to be seen the pain is unbearable yet still cannot get a phonecall from a gp I feel as if it's pointless trying  might be easier going to a&e there might be a waiting time but will get seen
GP surgery review: acklam-medical-centre
Title: badly lacking
Rating: 1 out of 5
Visited: July 2022
It would be easier to get an audience with the queen that to  get to see a doctor at this practice.  Irrespective of when you ring, there never is any appointments for that day and you have to ring the next day and then a telephone appointment only. when you ask if they can offer any advice as to what you can do as you would really like some help, there response is sorry the telephone appointment is only availability. The receptionists decide on what is the best course of action!!!  As I was told today the doctors surgery is not for emergencies as that is what the emergency service is for and I questioned that is dependent on what a person deems as an emergency. I was also told there is a shortage of doctors due to the lack of money! And of course covid is to blame!
GP surgery review: crossfell-health-centre
Title: Absolute joke
Rating: 1 out of 5
Visited: January 2022
Had a telephone appointment today at 10, got a text message saying the doctor had tried calling my phone at 9.53 but could not get through, my phone has no ban from private calls on it as my daughter calls from a private number from her work place, and I had no missed calls either, I tried calling the doctors straight back to speak to the doctor as my appointment was for 10am anyway, 13 minutes I was on the phone waiting to get put through to a receptionist before I gave up and put the phone down it shouldn’t take 13 minutes to answer a call, I could have got through and spoke to the doctor at my 10am appointment like arranged, now I have to wait to try and get an appointment with the doctor tomorrow when I’m already really bad and need to work tomorrow, full surgery is a joke!
GP surgery review: crossfell-health-centre
Title: Poor practice and lack of help
Rating: 1 out of 5
Visited: January 2022
Booked an appointment via the online service in hope of being seen to face to face. Had not long ago had covid and experiencing a really nasty cough, breathless and foggy headaches etc. Crossfell have never seen me face to face despite several attempts. Now been referred by an alternative practice to long covid clinic due to lack of help at Crossfell. I feel that anything I now need to address, shouldn't be done at Crossfell until I know I am going to actually be seen to.
GP surgery review: linthorpe-surgery
Title: Poor on all Accounts
Rating: 1 out of 5
Visited: October 2022
Most of the doctors are ill informed and unhelpful (I see a different doctor every time and so have different information and views every time, which is extremely inconsistent), and the chokepoint method of making all lines of communication intentionally difficult to use (Such as disabling e-consult, removing the call queue system, kicking you out of your call if you wait longer than an hour) is appalling. 
This is clearly due to the backlog, but other Practises in the area have dealt with it far better than Linthorpe surgery. If it was better run and more efficient, I wouldn't have needed all my appointments, and there would have been less of a backlog. I've had 3 appointments in the last month that could have been dealt with via a 10 minute phone appointment rather than booking a full half an hour/full hour slot and wasted everyone's time.
Not to mention, the content of most of these appointments felt like random stabs in the dark instead of listening to any information I provided. The health problem I have been dealing with eventually ended up being one of my early assumptions, and we could have avoided 3 whole appointments if it had just been taken more seriously.
Consider a different practise.