janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hillcrest-surgery
Title: Awful treatment from reception staff
Rating: 1 out of 5
Visited: March 2023
I always receive an awful treatment from staff when I call them despite me being respectful. They don’t listen to the patient and interrupt you before you can explain what’s going on. They make you feel you are wasting their time, when it’s their job to guide the patient. The worst of it is that it just not once, it happens every time I call.
My GP is very kind and professional, but unfortunately, it’s not worth the ill treatment from receptionists.
GP surgery review: hillcrest-surgery
Title: Amazing Speed
Rating: 5 out of 5
Visited: January 2023
Sent email marked 'Not Urgent' to GP Tues 3rd midday just to book in annual blood tests. 
Didnt expect his usual rapid reply with new year backlog but he replied in a couple of hours to say all set up & an auto text arrived with a link to book.
Prefer personal contact so I called in & got a choice of appointments the next day.
I have always been amazed at the speed of response, even when not urgent.
I occasionally read a comment here with total disbelief claiming it taking several days or longer to get a reply or call back.
I cannot imagine such a case ever happening.
GP surgery review: hillcrest-surgery
Title: An Outstanding Practice for care & attention :
Rating: 5 out of 5
Visited: July 2022
I have left favourable reviews before but this week they excelled :

Friday evening I felt really unwell, Saturday morning I was on to NHS 111 & spoke to the firsts stage Triage medic - then the Clinician called back & then the duty GP called me back over the weekend.

He made recommendations, issued prescription direct to my local pharmacy & said he would email Hillcrest & my GP, - who he said he knew & also spoke highly of.

Early Monday morning there was an email waiting for me from my GP to go in for an emergency appointment, the surgery called me with a time & I was seen.

Tuesday morning I had a phone call with Hillcrest's duty GP & again Wednesday morning & happily the problem has resolved & passed.

Hillcrest is a large teaching practice yet their care, attention & ability to re-assure any patient immediately is beyond any reasonable expectations.

It is clear to see why they have the highest rating from the NHS CQC Inspectors.

You would not get this degree of speed & help in the top Harley Street private clinics. They are too busy tidying the glossy magazines & re-arranging the flowers !
GP surgery review: hillcrest-surgery
Title: Receptionist duties
Rating: 3 out of 5
Visited: May 2022
Having blood tests done call for results told all normal 3 weeks later nurse telephoned to say 2 things wrong with results this is the 3rd time iv known some one told all normal and times there was something wrong with blood test
GP surgery review: the-acton-health-centre
Title: Waiting room
Rating: 3 out of 5
Visited: October 2023
All the chairs in the waiting room are inconveniently low for people of average height or above with mobility impairments. I mentioned this to a member of staff who wasn't interested. Another patient, who overheard my comment, agreed with me. It's considered good practice, and it's not difficult, to provide a variety of seating.
GP surgery review: the-acton-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
Fantastic practice, me and my family have been registered for many year's now and I must say, the  staff are very friendly and helpful, always go above and beyond to help, even though they have been under immense pressure from the pandemic, I still feel like they do their best to resolve any issues I have, I must say, if I wasn't happy  I would just change my GP, instead of writing a whole essay slating it.. I've had some horrendous GP's in the past, I am delighted with the care I get for both myself, and my family. Keep up the good work everyone!
GP surgery review: the-acton-health-centre
Title: The "care" from "healthcare" has disappeared!
Rating: 1 out of 5
Visited: January 2022
The standards at Acton Health Centre have been steadily declining over the years, and in my opinion, are at the worst they have ever been. It is near impossible to get an appointment. You have to call at 08:30am or at 15:00pm to request one, but you can never get through and when you finally do, all the appointments are gone. Since COVID happened, they are only offering telephone consultations and if you manage to get one, the "doctor" (and I use this term loosely) does not call at the agreed time - I have had several occasions where they have called at a random time when I am not expecting it and then made out as if it is my fault that I missed the appointment, so I have to call back another day. I have also noticed that if you do get an appointment, it is a different doctor/locum every time, so they are unfamiliar with your patient history and are quick to try to prescribe drugs as this seems to be the quickest and/or easiest option. Once upon a time, you would see the same doctor who knew you well, so you would pick up from where you left off in terms of treatment. Now, it feels like they have a quota of patients that they have to get through in a day - the consultations are brief, cold and unhelpful. There also seems to be a lack of communication here. I have had several experiences where a referral was supposed to be sent to a hospital, or a prescription was supposed to be sent to the pharmacy and when I got there, the staff had absolutely no idea what I was talking about - when I called Acton Health Centre back to tell them about this, on almost every occasion, they would state that there had been some kind of "error" and the referral/prescription had not been sent at all. I understand that the NHS is struggling under the pressure of COVID, but a lot of these problems existed before. It is frustrating to think that the doctors/staff are being paid a full salary for doing a half-hearted job - maybe if they were paid by performance, we would see an improvement...
GP surgery review: the-boileau-road-surgery
Title: Very unfriendly to patients practice
Rating: 1 out of 5
Visited: July 2022
I had to miss my every day medicine for a number of days due to failure of the practice to organise renewal of my prescription on time. The reason, in my view, shows how the practice disrespects its patients. According to the receptionist I was warned that I had to book an appointment to discuss the renewal with GP. The warning never came through conventional ways (email or texts), but was on the slip attached to the previous renewal, the slip I hardly pay attention to usually.
GP surgery review: the-boileau-road-surgery
Title: Terrible shocking service
Rating: 1 out of 5
Visited: May 2022
There is NO appointments available at any time in this GP - I’m suggesting anyone who belongs to this GP to plan when they want to be sick. Go to urgent care and wait 5 hour with vomiting and coughing 3 years old child - that’s what you are going to hear from them . Disgusting service
GP surgery review: the-churchfield-road-surgery
Title: Rude and unprofessional
Rating: 1 out of 5
Visited: May 2022
I am starting to think of having a baby and wanted to get some advice from the doctor as to where I need to start and what I should do given I've never been pregnant before. As a woman planning to have a child, the doctor made me feel so uncomfortable basically telling me off for using the contraceptive pill and the only advice given was if I can't get pregnant within a year we can start infertility treatment. To even think of that when starting the process brought me to tears. When I asked for a second opinion the doctor told me I can't get one as I haven't even gotten a first one (true that!). I wasn't given any advice, health or resource wise, and I was told I can leave the surgery as I am not getting anything else. Safe to say as a woman planning for a baby I will not be relying on this surgery to have a safe pregnancy experience. Please avoid at all costs
GP surgery review: the-horn-lane-surgery
Title: really good practice
Rating: 5 out of 5
Visited: July 2023
I’m really happy with this practice. almost every time i normally get same day appointments which is i think it’s great
 really good doctors and friendly reception team
GP surgery review: the-horn-lane-surgery
Title: Great surgery
Rating: 5 out of 5
Visited: July 2023
I have been with horn lane surgery for over 10 years. I’m really happy with the services, ie same day appointments etc
GP surgery review: the-horn-lane-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
I have been with this surgery for over ten years and think the service they provide is exemplary. The receptionists are delightful and the doctors and nurses are fantastic.
GP surgery review: the-horn-lane-surgery
Title: Terrible service
Rating: 1 out of 5
Visited: February 2023
Terrible receptionists. Make an appointment and once arrived they tell me that the appointment cannot go ahead. Receptionist are terrible. Some GPS are okay but there are some that are extremely rude an condescending. As a result I will be leaving the surgery due to being informed that my test results were missing and not on their system despite the GPS having made referrals to consultants, very dangerous  and poor practice.
GP surgery review: the-horn-lane-surgery
Title: Excellent
Rating: 5 out of 5
Visited: January 2023
I have had to see a doctor on far more occasions than I'd like and have always been seen on the day I call. Friends registered at other surgeries in the area are quite envious of the service I receive. Reception is excellent too. I am very surprised by those who have left critical reviews. The doctors have always been highly professional and quick to respond to my problems.
GP surgery review: the-horn-lane-surgery
Title: Prompt and Efficient GP Service
Rating: 5 out of 5
Visited: November 2022
I had a concerning mole on my back and was able to see a doctor within two days. He was concerned. Within two weeks I had a Dermatology consultation and minor surgery. A fantastic response. Horn Lane, like every other practice, is a busy surgery but I find the receptionists make time for me and are helpful. 
It is frustrating that on less urgent or chronic complaints, it is difficult to get a face to face appointment but I don’t think, from what I hear, that that is unique to this GP practice.
 Well done Horn Lane, keep up the good work and thank you.
GP surgery review: the-horn-lane-surgery
Title: 5 star
Rating: 5 out of 5
Visited: August 2022
Horn Lane surgery is the best we are registered for 8 years they are like part of my family. They have a best doctors and a lovely staff always They helping me what I need , making everything easier for me . I want to thanks everyone one at Horn Lane surgery.
GP surgery review: the-mill-hill-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: January 2024
Managed to get an appointment quite quickly and the doctor that saw me was friendly, efficient and very helpful. I was very happy with my experience (my family and I have used Mill Hill for 10+ years and would be happy to recommend them).
GP surgery review: the-mill-hill-surgery
Title: Gave me time
Rating: 5 out of 5
Visited: October 2023
The dr listened , asked lots of questions and was sensitive to my situation. The examination was carefully explained and the referral to the hospital made.
GP surgery review: the-mill-hill-surgery
Title: Poor response to their own error
Rating: 3 out of 5
Visited: October 2023
Prescription was sent to the wrong pharmacy due to a system error by Mill Hill. My usual pharmacy tried calling the pharmacy that has my prescription but could not get through. I have also tried calling them and cannot get through. I called Mill Hill reception expecting that they would say sorry and that they would have a new prescription issued but instead no apology (until the very end of my conversation where I told them how awful the service was and that I would be writing this review) and was told I would have to physically visit the pharmacy which has my prescription and ask them to send it back in order for a new revised prescription to be sent to my family pharmacy (which we have used for over 16 years). When I asked to speak to the GP to try and resolve the problem they said earliest appointment would be 7th December 2023. Just when you think life is hard enough your GP practice fails to listen, show common sense and empathy and makes it all the more harder!  So frustrating and disappointing
GP surgery review: the-mill-hill-surgery
Title: Amazing staff
Rating: 5 out of 5
Visited: October 2023
Had called 111 who Sunday who prescribed antibiotics. However I got worse and called Mill Hill surgery on Thursday and they triaged me on the phone and asked for me to come in that morning for an examination, prescribing stronger meds. Very grateful for the service, especially that I also had a phone call booked with another doctor for the same day, which went ahead as planned. Feel very grateful to Mill Hill, they are also so helpful and professional.
GP surgery review: the-mill-hill-surgery
Title: Bad repeat prescription service
Rating: 1 out of 5
Visited: September 2023
I need my repeat prescription medication once a month. For the last few months i had a problem. I order my medications at least 5 days in advance as requested. This month it took 7 days and when I callled today and explained to the receptionist that I have run out of my medications (especially pain killlers) she told me that she will try to ask the doctor to write the prescription but she could not guarantee that it will happen. Every month there is a different problem: when ordered two items, only one was prescribed, or out of two items one is full month supply, the other half a month supply etc etc. I am thinking of leaving your practice because of it, my pharmacist who witnessed many of the wrong prescriptions suggested that I make an official complaint. I would be sorry or leave your practice because I never had a problem with doctors or nurses, they are pleasant and helpful, but I can’t say the same about receptionists. They are not very helpful at all. Kind regards Maya Murray
GP surgery review: the-mill-hill-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: August 2023
Friendly, polite and professional reception staff. I got same day triage when I felt unwell. I felt listened to, and was given helpful advice and treatment.
GP surgery review: the-mill-hill-surgery
Title: Good practice
Rating: 5 out of 5
Visited: July 2023
I am a new patient with this surgery. Comparing it with my previous GP, all the staff there is much more friendly and helpful. 
Thank you very much.
GP surgery review: the-mill-hill-surgery
Title: Brilliant Practice
Rating: 5 out of 5
Visited: July 2023
I’ve been a patient of the surgery for over 35 years
I realise everyone in the Practice works under great pressure, but the doctors, nurses and receptionists are always very helpful, professional and kind. My mother in her 90s has needed regular treatment from the nurses and they have been amazing as normal.  The GPs are have always listened and I have never felt that I was a number but always a patient.  Just wanted to say many thanks to them
GP surgery review: the-mill-hill-surgery
Title: One of a kind surgery
Rating: 5 out of 5
Visited: July 2023
Have been with practice since it opened and the support and kindness shown by GPS, nurses and reception is fantastic. There guidelines to follow for appointments etc but these are needed when dealing with so many.  I never feel they are rushing and really take time to help and explain. Having the option of phone or f2f appointments is useful as is the econsult service is always replied to within the set timeframe.  Highly recommend .
GP surgery review: the-mill-hill-surgery
Title: Great practice
Rating: 4 out of 5
Visited: July 2023
Good talk with doctor and fast received prescription in pharmacy:) l am satisfied l will recommend this practice NHS to the other person.
GP surgery review: the-vale-surgery
Title: appalling reception
Rating: 2 out of 5
Visited: February 2022
I fully support other critics of receptionist practice at this establishment. On calling for a repeat prescription, the phone was left ringing for nearly ten minutes...after which I could hear receptionists gossiping during the short break before my call was switched to a waiting service with music. Ten minutes more and the connection was shut off. I called back and noone answered the phone for another prolonged period. So someone answers eventually, but never without lengthy delays. This is of course similar practice to most other commercial establishments who want us all to make our applications online...but many of us do not have mobile phones and find that passwords tend to be almost immediately forgotten even if we get that far through the setting up process. The site makes no mention of my local chemist and refers to a company based in St Helens...there is no mention of how that will work for someone living within hobbling distance from the surgery. For many like me the landline phone is our best option, but that requires some goodwill and cooperation from reception, both of which are entirely absent at present.
GP surgery review: gp-at-hand
Title: Dreadful. Months of waiting.
Rating: 1 out of 5
Visited: January 2024
I've been trying to get a blood test since the middle of August 2023. I've either had them cancelled, or had to cancel due to train disruption, and because of the lack of slots available it's always at least a month until the next slot.
GP surgery review: gp-at-hand
Title: Now almost impossible to see a GP
Rating: 2 out of 5
Visited: January 2024
A previously good service. It is now impossible to see a GP through this service. I would not recommend.
GP surgery review: gp-at-hand
Title: Not fit for purpose
Rating: 1 out of 5
Visited: December 2023
This service was great in the beginning but unfortunately is now not fit for purpose, especially if you need a same day appointment. 
After days of trying to get an urgent appointmemt with GP at Hand I ended up being admitted to hospital for something I believe could have been avoided.
The average wait time seems to be 2 -3 weeks.  This is no good if you want avoid becoming seriously ill.  GP at Hand via a phone call today have informed that it is a  first come first served srrvice. Patients who require same day urgent appointment must call 111.  Those who need a repeat prescription you can email for one which is not advertised in the app.
My discharge sheet says I must do a follow up appointment within 48 hrs with my doctor but again there are no appointments in this time frame so my conclusion is, after care by GP at Hand is non existing. No wonder 111, hospitals and urgent care walk in centres are over stretched due to GP services like this one.  
If this service was fit for purpose, I would have been properly assessed by a doctor in person, prescribed antivirals within the first 72 hrs, prescribed a different antibiotic, prescribed inhalers. If this basic care was provided by GP at Hand, the hospital would have saved on financial resources and my illness would not have been prolonged. 
I will probably have to wait until January now to get an appointment if I'm lucky enough not to end up in hospital again.
This is one very disappointed customer who would not recommend this service to anyone especially those who may be worse off than myself.
GP surgery review: gp-at-hand
Title: Terrible service, used to be great, now oversubscribed
Rating: 1 out of 5
Visited: December 2023
This service is dangerously oversubscribed. It used to be great in the beginning when you could get an appointment same day (surely the point of having online services.) Now you have to wait 1- 2 weeks for an appointment so you'd better hope you don't have anything pressing like a UTI or you'll end up up with a very long wait in A&E when all you need is a straightforward prescription. I see on other posts there is the excuse of pressure across the NHS, those responsible for the NHS and its processes need to take some responsibility for the absolutely shambles across our health services and actually do their jobs instead of blaming everyone else and the government. People are paying a lot of money in taxes, it is by no means a free service. By trying to give a free and ever expanding service to all that enter the country, including an increasing number not contributing to the cost is no longer providing a free system to all but a costly system that is worthless to all. Privatisation will be the next step and we may finally get half decent health care.
GP surgery review: gp-at-hand
Title: Seriously downhill
Rating: 1 out of 5
Visited: December 2023
Much like other reviews, the service was great to begin with - appointments could be made the same or next day. Now it’s 9+ days. I left my gp to sign up to Babylon, now I’m in urgent need of antibiotics and can’t access a surgery. It’s an extremely poor way to treat patients and Babylon should be ashamed. ‘NHS waiting times’ is not a valid excuse, to go from 1 day to 12 days waiting with no alternative or clear options to access urgent care? Pure negligence. Would give you minus points if I could. Disgusting.
GP surgery review: gp-at-hand
Title: Used to be so good
Rating: 1 out of 5
Visited: November 2023
The service used to be so good when I joined a few years ago. Being pregnant and contacting the customer service regarding my illness I was still sent a booking invite for 2 weeks time even though it’s been going on for 5weeks already. I used to be able to get same day phone calls and within a few days face to face now that’s far from you will be waiting up to 2weeks which by then is usually pointless. It’s a shame really as it’s so convenient to do it all by app but I think I’ll have to go back to a normal gp service.
GP surgery review: gp-at-hand
Title: Very poor service since 2022
Rating: 1 out of 5
Visited: November 2023
I had signed up to GP at Hand when it first launched, and it was amazing. You could get same day appointments or within a few days at least. Since 2022, I don't know what has happened, but now the earliest you can get an appointment is in 12-14 days. I can get faster appointments through my local GP.

Besides that, while the practitioners I have had a chance to speak to have all been courteous, the follow-ups have been very bad. For one of my health issues, I was told by the practitioner that I would get an email or text with next steps, which I never got. When I called the support line to discuss this, no one could figure out what the next step should be. I then had to book another appointment (12 day wait mind you) to figure this out, and even then, the practitioner cancelled on me the day before.

I am fed up with the inefficiency of it. As a mobile service, it defeats its purpose. I am switching to my local GP.
GP surgery review: gp-at-hand
Title: Was great, now terrible
Rating: 1 out of 5
Visited: October 2023
When it started, you could get same-day video appointments. It was amazing. Today, I tried to book an appointment, and the earliest possible was in 9 days. Are you kidding me?
GP surgery review: gp-at-hand
Title: A worthy experiment, but ultimately flawed
Rating: 1 out of 5
Visited: October 2023
I was among the first to sign up, I could get an appointment in hours, now it takes 12 days. The last appointment had to be rebooked when the clinician didn't show, and a referal for an ultrasound never materialised. Every practitioners I've met have been great, but clearly the business model has failed (literally), and with it, any sense of patient care and the ability to deliver primary health provision.

Any advantage there may have been over being registered with a local GP has long since gone. What we can more sure of is that private interests are likely to compromise your health for profit.