janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: midlands-medical-partnership
Title: Rubbish
Rating: 1 out of 5
Visited: April 2022
I've been trying to get to see or speak to doctor since Sunday ended up calling an ambulance 3 day later, they told me to get a gp appointment, not a cat in hello chance of that happening by time I get through there no appointments, so this morning I went to speak to them in person, can't get an appointment in person I explained the situation told them and what hospital told me to do but they will get someone to contact me a week later. By that time I could be dead thankyou for nothing erdington medical centre.
GP surgery review: midlands-medical-partnership
Title: Incompetent GP
Rating: 1 out of 5
Visited: January 2022
I wish I had read the reviews online before identifying with them as a GP. They are so incompetent and lackadaisical about their jobs that it bothers me how they could still be in practice. Never have I been able to get a face to appointment with a doctor despite calling on a number of occasions. They are very slow to taking calls that most times you could be put on hold for about an hour and when they finally pick, they always have no solution whatsoever to your problems half the time. Always quick to referring you to NHS 111 or 119 for services they ought be be performing on their own. I have been tossed around by them so much that I wonder if I was registered under the NHS and not under them for GP services. With little or no care for the patient need or the service they ought to render, plus the negative reviews about them everywhere I wonder why they are still in practice
GP surgery review: baldwins-lane-surgery
Title: Great doctor
Rating: 5 out of 5
Visited: October 2023
Very happy with the main GP today. As always he's attentive, listens, & always very very helpful. I will also like to add, reception have always been very professional and polite whenever I need an appointment. As are the nurses. Thank you.
GP surgery review: green-ridge-surgery
Title: Multiple Great experiences
Rating: 5 out of 5
Visited: April 2023
My family recently registered here after 20 plus years with what I would term a good GP practice.  Greenridge though are a step above...the great thing is they embrace technology so we can use the online services and that frees up phones for this who prefer to call.  Have had GP, Physio and hospital referral all chased in a matter of days as apposed to many days just calling and holding...a great example of what the NHS does best...many thanks to the entire team.
GP surgery review: green-ridge-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: March 2023
Having worked myself as a GP in covid times, I am very impressed with how this practice has managed to deliver a good service. Response to e consults has been usually within 24 hours and on occasion within the hour. The medical care is excellent and face to face appointments offered when appropriate. I highly recommend the practice.
GP surgery review: poplar-primary-care-centre
Title: Econsult service is great
Rating: 5 out of 5
Visited: October 2023
My experience of the practice is great. I find their econsult system great. Reply is prompt and often over text which fits well with my lifestyle. I think their approach to digital consultations and balance with face to face assessments is very good. 
Would strongly recommend the practice to friends and neighbours.
GP surgery review: poplar-primary-care-centre
Title: A particularly wonderful doctor..
Rating: 3 out of 5
Visited: June 2023
One particular doctor here is absolutely amazing..literally everything you could want in a GP. They are so knowledgeable and so lovely too..I don’t know how I would have got through my menopause without them.
GP surgery review: poplar-primary-care-centre
Title: Poor customer service
Rating: 2 out of 5
Visited: April 2023
Front desk personnel can deal with patients with a better attitude. If they don't want to do the job perhaps look for something else and leave it to people who can be more courteous. Our taxes pay NHS salaries. Knowledge on procedures and services available are rather poor. Training needed.
GP surgery review: poplar-primary-care-centre
Title: Poor practice
Rating: 2 out of 5
Visited: November 2022
The system for getting a face to face appointment is very bad as you need
to fill out an online form and then there is no guarantee of even getting one. The staff were extremely rude when I queried the system after having a medical issue for several weeks which has gone untreated and become worse. Good luck.
GP surgery review: poplar-primary-care-centre
Title: Worst Practice
Rating: 1 out of 5
Visited: March 2022
This surgery has gone downhill, you have to fill out e consult form and you put your answers in and it just says change your answers to carry on. They don't want to see you face to face, give you antibiotics over the phone without checking any thing 
Stay away fro this surgery
GP surgery review: poplar-primary-care-centre
Title: Incredible People!!!
Rating: 5 out of 5
Visited: February 2022
I just wanted to express how incredibly helpful, understanding and knowledgeable each and one of the Poplar team is. I don't visit/contact my GP very often, but when I do it's always a very positive experience. 
The reception team, nurses and doctors...all are absolutely fantastic!
GP surgery review: victoria-road-surgery
Title: Conservatory
Rating: 1 out of 5
Visited: October 2023
I would like to congratulate the surgery on the way they have maintained the state of the central heating radiator in the conservatory
GP surgery review: victoria-road-surgery
Title: Fantastic doctor
Rating: 5 out of 5
Visited: September 2023
I understand that names cannot be mentioned but would stress she who I have now seen twice is extremely good. An attractive personality and extremely through. I needed physio and also requested for examination for tinnitus. Given the health service at present, I was shocked and surprised to have both this week. The physio on Monday and the MRI on Wednesday. After the through examination by this doctor I felt that I had been listened to and getting closer to both understanding and taking the right steps
She is young and up to date. Brilliant!
For the first time in three years I have felt confident in someone.and that she knew what she was doing and no examination by telephone
GP surgery review: victoria-road-surgery
Title: Unprofessional management
Rating: 3 out of 5
Visited: August 2023
Discharged from hospital I was told to “go back to clinic” when I requested help.  I got no reply when I advised them of the problem this would cause .       I was told by reception that I had to go for blood test to get my HRT prescription renewed. It was wrong. It was actually a review and the information on screen was not mine.      I was told to make a follow up appointment for a heart/circulation problem . It’s proved impossible .  But the kind receptionist has found me a nighttime appointment at another surgery at distance from my home.  The doctors are probably over loaded with the demands made on them but better management might help.        I am 84yrs old and realise age has its problems but symptoms can be helped. I have some great medication but I feel it’s now too difficult to seek help except on line.
GP surgery review: victoria-road-surgery
Title: Poor Appointment System
Rating: 3 out of 5
Visited: May 2023
Agree with the February 2023 review. Although I believe the reception staff are finding their feet and becoming more helpful.
The appointment system is, in my opinion chaos, one can only telephone at 8.30 for a same day appointment, one cannot book for a later appointment. A picture forms of hundreds of people scrambling to phone at 8.30. After 15 or so minutes of waiting one is told all appointments have gone!
A particular doctor treated me and requested that I saw him within a month. I have been trying for two months.
We are no longer being treated as patients but as numbers
GP surgery review: victoria-road-surgery
Title: Not sure what's happened.
Rating: 2 out of 5
Visited: February 2023
This used to be a great practice with great staff. I'm not sure if under new management but there are a new reception team who don't appear to be confident in what they are doing. Slightly rude as they certainly do not want to go the extra mile as the previous team did. Trying to get a physical appointment is near impossible. Communication is extremely poor when chasing results. Follow up appointments with the same doctor are again near impossible. This used to be a great surgery but lately I'm extremely disappointed.
Also I have been having the same ongoing medical issue for 3 years now that has failed to be diagnosed. I had to go through some extreme difficulties until anyone actually took me seriously. I am still trying desperately to get the correct treatment but trying to get an appointment is ridiculous!
GP surgery review: wake-green-surgery
Title: Good experience
Rating: 4 out of 5
Visited: December 2023
I have always found the staff here to be kind and helpful but I particularly wanted to give feedback after a really good experience today for a chronic illness review. I was treated with patience, kindness and respect, I was given time to talk about my health and I felt cared for. You all work so hard in really difficult circumstances. Thank you!
GP surgery review: wake-green-surgery
Title: 11 cancelled nurse appointments since July
Rating: 1 out of 5
Visited: November 2023
I had my nurse appointment cancelled again this afternoon for tomorrow. This is the 11th time I’ve had a nurse appointment cancelled since the end of July and I have all the dates recorded down for evidence to take this matter further. The first times I understand but it’s getting ridiculous now honestly. What is wrong with your nursing team that they’re so flaky and unreliable? Bad management that it’s not yet been addressed. I was cancelled Thursday afternoon for my Friday appointment and offered the next one in 10 days - 10 days time! I asked if I could been seen as an extra to make up for so many cancelled times I’ve been let down and i was told by the receptionist this afternoon “unfortunately we’ve been advised by management that it’s not feasible or practical to have extra clinics and we can’t help it if someone is sick and they have to cancel a clinic’. I asked to speak to a manager and I was told “sorry management are unable to speak to anyone regarding cancelled appointments as this is unforeseen and there’s no management on site now”. I’m sorry to the receptionist I spoke to for coming across as rude but as always with poor management it’s the front line staff that feel the affects of this but seriously this is really bad. Everytime I have a nurse appointment it’s been cancelled now since July. Why??? Funnily enough I find it very easy to get GP appointments here which is about the only good thing. But to be told by staff when they’re cancelling my appointment for the 11th time that “management have advised us it’s not feasible or practical to add you as an extra booking” is just nonsensically bizarre. Please sort this as I’m getting very tired by the constant cancellations and I don’t want to take this further but I will if myself or my partner have another cancellation. 10 days to be rebooked is simply not good enough.
GP surgery review: wake-green-surgery
Title: Good medical care, but really poor administration
Rating: 3 out of 5
Visited: November 2023
The phone system is really poor. Spent 17 minutes on hold yesterday as 'number 1' in the queue before getting an answer. Spent 19 minutes on hold today as 'number 10', then was cut off mid-call, with no call-back. The medical staff are good, but I've experienced consistent problems with the administrative side, including appointments for my children not being entered into the system; the administrative staff registering me wrongly, then failing to resolve it promptly; and the issues with the phone system.
GP surgery review: wake-green-surgery
Title: Wonderful, practice which has continued to improve
Rating: 5 out of 5
Visited: September 2023
I have been a patient for 5 years and in the last 12-18 months, I have noticed a massive improvement in the service levels at the practice. The reception staff are always kind, smiling and warm. Nothing is too much trouble. They also do what they say they are going to do. I wanted to know when a certain service would be available and I was promised a text. I didn’t expect a follow-up from the staff but I was wrong! A week later, I received the text. 

The GPS are knowledgable and kind.I have spoken to them on a couple of occasions and I felt they really listened and treated me like a human! I was very impressed with a recent diagnosis and the self-help information I was given. 

When my child was ill, he was seen as soon as possible and I was able to receive same-day advice.

A huge well-done to everyone!
GP surgery review: wake-green-surgery
Title: Significantly improved administrative service
Rating: 5 out of 5
Visited: June 2023
I have been with this practice for 25+ years and I have always found the clinical services extremely helpful, professional and knowledgeable. My health has deteriorated significantly in the last 2/3 years, and I have needed to contact the surgery on a regular basis, and often speak to GP’s. I have experienced a much improved administration service, including the queue management system but most importantly the reception team who I have found consistently knowledgeable, professional, very helpful and kind. They have shown patience and understanding, prioritising where appropriate and I have really appreciated this. Thank you very much.
GP surgery review: wake-green-surgery
Title: Wosrt surgery in Moseley! Avoid!!!
Rating: 1 out of 5
Visited: April 2023
So I had the misfortune to have to phone Wake Green surgery today. Thankfully it doesn't happen too often but it was for my daughter for a repeat subscription. I rang a few months ago and after waiting ages on the phone finally got through and ordered it. So today rang again to get the prescription. This time I tried to ring on the prescription line - no message on where I was in the queue just music; held for 10 minutes. Nothing. so tried reception. After waiting in queue for call to be answered it cut off when it was my turn. So rang again and waited again in the queue and when I got through told to email or come to the surgery!!! Since when? I asked how come last time I got it over the phone. Excuse, 'Oh we've had new staff' well train them properly then- isn't that one of the first things to learn? Office manager not available, of course. So they make you sit in a queue on the phone then waste even more of your time telling you to come down. In the past when I have turned up unable to get an appointment on the phone I was told you need to phone through or go online. God forbid you turn up! Patients we don't want you here. This is a long line catalogue of disasters at this awful surgery. My son rang in October 2022 to arrange a heart monitor to be sent to him. We are now 6 months later and he still hasn't received it. And more and more. A friend of mine was misdiagnosed by a GP here who told him his symptoms were age related. I advised him to get a second opinion from a different GP and yep turned out to be bladder cancer. I avoid that GP like the plague and refuse to have any thing to do with him. Enough of this substandard service. I have now signed up with another surgery. Good luck to anyone unfortunate enough to be a patient here, you'll need it.
GP surgery review: wake-green-surgery
Title: Disappointing
Rating: 3 out of 5
Visited: March 2023
Had a recent hip replacement. Consultant suggested that I get in touch with my GP for a district nurse appointment to check on dressing if they did not contact me. I called and an appointment was made. I realised later that I could not make this appointment and called again to rearrange. The receptionist was puzzled as to why I was calling and asked me if I had a number for district nurses. Unhelpful. I asked who district nurses worked for and was told ' I don't know' I suggested Community Care, no response. I informed the receptionist about my consultant's request to contact my GP and that I had arranged the consultation through Wake Green Surgery. Having a hip replacement meant I was in pain and immobile and I found the receptionists training lacking somewhat. Thankfully the receptionist suggested I leave it with her and she would get back to me. She did, promptly by text saying that she had mailed secretaries but could not guarantee that my appointment could be changed. I texted back, can't. Rubbish service. This is very frustrating. So, a district nurse may come out to me when I am unavailable wasting their time and tax payers money and possibly creating a 'did not attend' mark against my name which would be false.  I was giving 48 hours notice of request change.
GP surgery review: wake-green-surgery
Title: Won't even pretend to be friendly
Rating: 1 out of 5
Visited: June 2022
Had a heart attack at 38 the week before I was given a phone call appointment with the doctor (Reception always warm and friendly) Doctor phoned with a what do you want attitude. No sugar with his pronouncements and couldn't be bothered to even pretend he was interested in my concerns. I understand that being friendly isn't a requirement necessarily but it does make the serious life changing information go down easier. I feel GPs are hiding behind the doors of the surgery so they don't have to interact with patients.
GP surgery review: wake-green-surgery
Title: PATIENT CARE IS NIL!
Rating: 1 out of 5
Visited: May 2022
I have been with this surgery for more than 2 year and I have to say they provide an appalling service. The reception and practice manager is of no help. Seeking an appointment and repeat prescriptions is hell. Many times I have requested to book appointments and order prescription online via an app over 2 years but all in vain. When calling the reception for an appointment I have to wait for 4-5 hours minimum to just get through reception, inspite of all the effort an appointment won't be available. The service is so terrible that once I was physically present in the surgery to book an appointment but still I was asked to call to book a doctors appointment! I have a long term condition and every single time I request medication, I am only given 10 tablets to be re-ordered again. What is the point of having a repeat prescription for LTC? I am always calling 111 for my prescription which is an added cost to NHS. If the GP services are there to provide primary care they should do that well so that patients do not rely on other services like A&E and 111 which adds further cost to the system and NHS is always overspending. Patient CARE is about giving care and not to put patients through HELL!!! Well this practice has..... :-(
GP surgery review: wake-green-surgery
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
I was extremely pleased with my experience at your surgery, all the staff were really helpful and friendly, and made you feel comfortable from the beginning. It was my first operation and will be certainly be happy to come again for my next one when necessary. Thanks to everyone concerned.
GP surgery review: yardley-wood-health-centre
Title: fast response
Rating: 5 out of 5
Visited: January 2024
Thank you for your unwavering commitment in difficult times, just to express heartfelt gratitude for the exceptional care by phone, face to face or requesting a prescription .
Sincerely .
GP surgery review: yardley-wood-health-centre
Title: They're Amazing!
Rating: 5 out of 5
Visited: December 2023
Every time I visit this surgery, the receptionists are welcoming and helpful. 
The surgery its so well run and organised.
All the Doctors are great, and always go the extra mile. All the years I've been a patient here I have felt respected and cared for. Thank you all of you.
GP surgery review: yardley-wood-health-centre
Title: Seriously?
Rating: 2 out of 5
Visited: October 2023
Actually saw a Dr in August, who advised me to drop my hypertension medication and to monitor my blood pressure for a few weeks to assess the impact of this. The BP was OK for the first couple of weeks, but this week (& particularly yesterday) it has gone up alarmingly. I went online at 8am today, but by 8.11 the website had still not opened. I therefore rang (12th in the queue) & waited. When the receptionist answered, I told her about the screen not opening, to which she replied "it is now, so you have to go back on the website to book an appointment"! Seriously??  
However, I said nothing & waited for a Dr to contact me. 2 hours later I had a text from a different doctor telling me to monitor my blood pressure for a week! So not only could I not get to see the doctor, but he wouldn't even speak to me so that I could tell him that I have already done this and have all my results already to hand.
I have been a patient at this practice for 50+ years and, whilst the doctors and nurses are very kind, caring, professional and skilled, it is becoming impossible to get near them. All of this has happened since Covid - why can't things go back to the way they were before??
GP surgery review: yardley-wood-health-centre
Title: handled with care
Rating: 5 out of 5
Visited: September 2023
A perfect combination of humanity, responsibility and compassion. A gift when everything in life comes to a standstill. Thank you also for the constant appointments and reminders.
GP surgery review: yardley-wood-health-centre
Title: Lovely Practice
Rating: 5 out of 5
Visited: August 2023
Lovely Kind and caring doctors and lovely reception staff , Everyone no matter how busy makes the time to listen and help .
GP surgery review: yardley-wood-health-centre
Title: Appointment system abysmal
Rating: 1 out of 5
Visited: June 2023
Everyone can only book appointments on the day, not in advance !
Appointments apparently are on the online form at 8am yet I haven't seen an available appt on the system in approx a year. The voicemail message on their system points you to the none existent online forms and seems to ask you to stay away from the centre as if in covid times.  In person, the surgery waiting area is deserted! At reception the staff have had different answers regarding booking appointments everytime I have visited the surgery. I have had a Tuesday morning prebooked doctors appointment back in March of which I waited a whole month for, but today was basically told that has never happened! But after pushing - it might be possible to have a cancellation for an evening or weekend!  Doctors are only triarging over the phone, before inviting you into the surgery, usually last minute. This is unacceptable for those of us who actually go to work. You have to have time off just to try to get an appointment and again if and when you finally manage to get one.  Once you do finally get an appointment, then you can only ask about one thing at a time! In my instance, with this system it's going to take years to get though everything I want to talk to a doctor about! I started a treatment in March and because I haven't been able to get a follow up appt, I'm back to square one.  This system is a waste of everyone's time and money. 
Finally, if you try to use the suggestion form or the complaints form- both have been taken off the site !!
GP surgery review: yardley-wood-health-centre
Title: Reliable service
Rating: 4 out of 5
Visited: March 2023
I have been registered with the practice for over 40 years, I have never failed to be seen on the day when I needed to be seen, neither have I sought a same day appointment when it wasn’t necessary. On my most recent contact with the practice I was more than happy with the diligence of the nurse in identifying an underlying issue, I was then seen again next day by the same nurse before being handed over to the GP’s for a referral and further care both face to face and by telephone. The team operating and interacting exactly as you would want them to.