janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: thurrock-health-centre
Title: My experience
Rating: 5 out of 5
Visited: December 2023
Ive been a patient here for over 13 years and can confidently say they are a first class doctors and health centre. Superb service, in person, or over the fone. Extremely clean surgery and extremely efficient staff.
GP surgery review: thurrock-health-centre
Title: My experience
Rating: 1 out of 5
Visited: December 2023
Nothing other than how unhelpful the staff are, it’s like they’re doing you a favour just by being there, there’s no understanding what-so-ever.
GP surgery review: thurrock-health-centre
Title: My experience
Rating: 3 out of 5
Visited: December 2023
I get an occasional phone call now and again and prescriptions are changed but apart from that my main problem is not being addressed, a paramedic visits twice a week to do the dressing but that is it
GP surgery review: thurrock-health-centre
Title: My experience
Rating: 5 out of 5
Visited: December 2023
Just the way that all of the girls go out of their way to make things as easy as they can for you above and beyond great team
GP surgery review: thurrock-health-centre
Title: My experience
Rating: 4 out of 5
Visited: December 2023
Some clinicians tries to locate the root cause of the problem and giving medications to mask out symptoms or try medications to see if that will stope the symptoms. It's always good to locate the root cause or the symptoms before prescribing something.
GP surgery review: thurrock-health-centre
Title: My experience
Rating: 2 out of 5
Visited: December 2023
It's hard to find appointments sometimes, also if a patient complains about a symptom or illness for long time they don't get referred to specialist or further investigation.
GP surgery review: beacon-health-group-danbury-medical-ctr
Title: If you have mental health issues go elsewhere
Rating: 1 out of 5
Visited: January 2023
I have suffered with my mental health for a few years now and i am still at the same point i was when i first contacted them 3 years. Very quick to throw anti depressants at you but no real duty of care about anything else. Ended up getting my own treatment through health in mind (just as bad) and was told i am struggling with symptoms of PTSD but would need to speak to a GP to diagnosis officially. I have fought for an appointment to which the doctor said she didn't know how to diagnosis anything or how it worked and health in mind would be the people to talk to. I explained they told me to go to the GP and she just kept telling me to go back to them. Had a tiny bit of hope when she put through to the mental health team to call me back until health in mind came to me and again explained the GP needed to deal with it. I feel my mental health has declined and this GP's surgery is a big factor as to why i can't get help.
GP surgery review: beacon-health-group-danbury-medical-ctr
Title: Unable to book an appointment
Rating: 1 out of 5
Visited: December 2022
I'm reasonably healthy person and all 5 members of our family registered with this GP surgery.Unable to book an appointment even call at 8.00 am in the morning and waiting for 1 hour.This is totally unacceptable. My daughter had an ear infection and mucus drooling from her ear yet week had to wait to get a phone appointment .They are totally useless and so called surgery has three branches.I think NHS should review this practice and get a better management. We have to go to A &E to get antibiotics. So much inconvenience and it could have been a 10-15 minute appointment with a gp.
GP surgery review: beacon-health-group-danbury-medical-ctr
Title: Desperately concerned
Rating: 1 out of 5
Visited: November 2022
Thankfully I do not yet need to have regular contact with this surgery as I am reasonably healthy for my age. However I have had two occasions this year when I have been let down by how this surgery operates. First was when I had an appointment cancelled by the surgery and was told ‘to go to A&E’ when I was not able to be given another. The manner of the Care Navigator left a lot to be desired especially as it was the surgery who cancelled my appointment and invited me to call for another. I was poorly and needed to be seen and I felt awful turning up at the hospital. I was treated very well there though. The second time I had the need to see a GP was this week when I had two consultations with a nurse (on different days) as a GP appointment could not be given to me. The nurse recommended two separate medications to be picked up later that day. Needless to say the prescription did not arrive at the Pharmacy until the next day and only one of the recommended drugs had been prescribed. It took two days to finally get the antibiotics which should have been started on the day I saw the nurse. I again and again had to chase the surgery for these (endless waiting on the phone as emails were not answered) and after them realising they had made a mistake, no one informed me that the prescription had finally been issued and sent to my pharmacy. The ‘Care Navigators’ I had contact with did not live up to their job title and I was left feeling very uncared for on both occasions causing me great stress at a time when I already felt unwell. The Operations Manager should really review procedures. I know the NHS is suffering right now but this was due to procedures and one hand not knowing what another is doing.
GP surgery review: beacon-health-group-danbury-medical-ctr
Title: Can’t get appointments and they don’t care.
Rating: 1 out of 5
Visited: October 2022
Been trying to get an appointment for my 17 month old son. Can’t get through on the line. Then when you do there’s over 30 people in the queue.
Finally you get to speak to someone and told there aren’t any appointments, try another day.
GP surgery review: beacon-health-group-danbury-medical-ctr
Title: Really helpful
Rating: 3 out of 5
Visited: October 2022
Phoned after lunch for help for my daughter although no appointment was available the receptionist went above and beyond to get her a prescription the same day. I was so grateful for her help.
GP surgery review: beacon-health-group-danbury-medical-ctr
Title: Would love an appointment
Rating: 1 out of 5
Visited: October 2022
Haven't been able to get a physical appointment since covid. I've been lucky(!) enough to have a phone appointment. Medication isn't working but reception don't care, try again tomorrow with the 1000s of others. 

And what difference does a bad review make? None because the service is still God awful, despite having at least 2 surgeries at their disposal.
GP surgery review: beacon-health-group-danbury-medical-ctr
Title: Terrible service
Rating: 1 out of 5
Visited: October 2022
Horrendous. Despite numerous requests they only saw my father who was house bound once in last 2 years of his life.  My mother spends so long on the phone trying to get an appointment, today as an example waited one hour on phone only then to be told no appointments, ring again tomorrow.  She complained and then was told there was a tel appoint available in week's time.  Impossible to get a face to face appointment.  She was then told by the receptionist, not GP, that following a blood test she required iron tablets and to buy them over the counter, local pharmacy said no they must be prescribed by the GP in order to ensure right strength/dosage.  I cannot believe how poor this surgery is and how they are allowed to continue on this basis.  Impossible to contact, unwilling to meet face to face.  And when you do finally get through you are quizzed by a receptionist who presumably has no medical knowledge about your condition.  It is a disgrace.  Their professional body should be undertaking a review of this practice, we know so many other individuals in the area who have similar stories to tell.  Very very frustrating situation.
GP surgery review: beacon-health-group-danbury-medical-ctr
Title: Fully satisfied patient
Rating: 5 out of 5
Visited: September 2022
I had no problem contacting the surgery,I opted for call back which came within a reasonable time,I know I am not the only one that needs to contact the surgery.
I was then asked all the relevant questions concerning my problem and I felt heard.
An appointment was made for me,I had paperwork sent to my local surgery so I wouldn’t have to go to Danbury.
On the day of my appointment I didn’t have to wait more than 10 minutes,I was seen by a nurse(I hope I have not demoted her)extremely professional kind an put me at ease,carried out the procedure then consulted the doctor,and came back an explained what the doctor advised should be done next.
I cannot fault the service and care,under the immense pressure they must be working under.
Thank you to all who were involved from the start
To the lovely nurse,thank you.
GP surgery review: beacon-health-group-danbury-medical-ctr
Title: very unsatisfactory service
Rating: 1 out of 5
Visited: May 2022
having had a heart attack six years ago, I was concerned when recently I had one more less serious attack [ for which I went to A&E ] and two smaller related symptoms, the result from A&E was nothing found to be wrong, but I was still concerned so thought it would be best to see a doctor in case it was something else, no chance, I was only offered a telephone consultation which was to be in a weeks time, I took the call which was almost an hour after the booked time and not at all helpful and being told that it was probably a muscle spasm and to go to A&E if it happened again.
What you have to do to actually see a doctor or even get an appointment I do not know
GP surgery review: beacon-health-group-danbury-medical-ctr
Title: Terrible Practice
Rating: 1 out of 5
Visited: May 2022
I called at 12h00. I was 8th in the queue. At 12h45 I was 6th in the queue!!!! Really!!! I only moved 2 spaces up in 45 minutes.  What are they doing..... have a catchup chat to every patient.  Highly unlikely! How long does it take to answer the phone,  pull up the details and tell the patient no appointments are available! About 60 seconds! I put the phone down as my lunch break was over and going at that rate I would be on hold for another 2 hours! Pathetic surgery.  Employ more staff to answer the phones for goodness sake!
GP surgery review: longfield-medical-centre
Title: Kind and caring
Rating: 5 out of 5
Visited: December 2022
My husband has cancer which has caused me emotional health issues and the Dr and the Nurse that I have had appointments with have been extremely kind and caring and professional.
I am receiving so much help and support.
Thankyou Longfield!
GP surgery review: longfield-medical-centre
Title: Absolutely dire
Rating: 1 out of 5
Visited: November 2022
Had tried for months to get an appointment online, logged in all hours of night and day - to no avail. Cannot get through on the telephone. Have osteoarthritis, menopausal post hysterectomy. Wanted to discuss being given an extra sachet of HRT gel 0.5 as on 1 mg only a day to try and help with my pain etc (struggling to work and function normally). Other health conditions prevent me from having tablets or patches. Was reluctantly given it and told due to my age (59), I must speak to the gp and make an appointment before the next repeat!! Well if I could get through I would!! Reception told me use Patches the new system, which did not work either. The dispensary are the only worthwhile part of this practice - always willing to help and go out of their way.
GP surgery review: longfield-medical-centre
Title: Exceptional Service
Rating: 5 out of 5
Visited: August 2022
Hi, I visited the surgery tonight for a Covid/Flu jab tonight for myself & my 96 year old mother. Unfortunately I got the day wrong, should have been tomorrow!! The staff at the surgery were so understanding, fitted my mother in then to my amazement offered me my jabs as well, they had two left. What absolutely outstanding service from the staff !! Cannot thank them enough. 100% Thank you
GP surgery review: longfield-medical-centre
Title: Breath of Fresh Air
Rating: 5 out of 5
Visited: May 2022
After moving to Maldon some 18 months ago I was cautious about joining another practice as my previous Doctors although busy were very good.  I must say so far I have been extremely impressed by the care and professionalism of this practice.  Although you have to call at 8 to get an appointment you are able to request a call back which I have no problem with.  The staff are both kind and courteous and it was lovely to be greeted with a smile when I had to go into the surgery for an appointment.  Very happy with the service.  Thank you.
GP surgery review: longfield-medical-centre
Title: Excellent first impression
Rating: 5 out of 5
Visited: February 2022
I moved to Longfield Surgery in November having been with another Practice in the town for over 27 years.  If today's experience is anything to go by it was a very good decision.  I rang the Surgery at 8 a.m., the first time I've needed an appointment, was phoned back within 10 minutes by a very pleasant, cheerful receptionist (that made a change!), then by a G.P. very shortly afterwards, who chatted to me at length.  I then had a face to face appointment with him in under 2 hours.  Such a professionally run Surgery, pleasant people, I was extremely impressed and I hope I'll continue to be so should I need their services in the future. Thanks Longfield.
GP surgery review: longfield-medical-centre
Title: Gt Dr's ,nurse's,reception staff,Pharmacy staff.
Rating: 3 out of 5
Visited: January 2022
I do have a big problem with Civil Enforcement who operate camera's at this surgery  ,that refuses to acknowledge along with the Manager of this center  ,about my cancer condition and the side effects of the drugs i am on, on the day   in question I never entered my reg no of my car ,my mind set was focused on booking in my blood test dates needed for my on going treatment,my state of mind was surrounded with confusion,anxiety . i did mention this to the car park operator ,who's only comment was i committed a serious major event and there was no grounds for mitigation. I then asked the Manger of the surgery to show some sort of compassion and deal with this issue in short it was not her problem ,I complained to POPLA Ombudsman ,as far as they where concerned i had no case for mitigation,that rules are rules citing various codes of practice.Along with same response from Civil Enforcement. Heaven for bid anyone suffering from life threating illness omits to enter their registration no. As far as i am concerned the Manager of the center should have intervened as she should have known about the side effects of cancer drugs.
GP surgery review: audley-mills-surgery
Title: Rude and unreliable staff
Rating: 1 out of 5
Visited: September 2023
I had issues with my prescription and had to contact the Surgery. The staff are rather rude and abrupt on the phone and one gets the impression they are not really listening and do not really care about the patient’s concerns. Actions they promised did not happen. Revised prescriptions not sent to pharmacy even though it was promised would happen. When chased was told there was an issue and they noted their screens. What is the point of that if they don’t follow up and advise the patient? They honestly just expect one to wait and then call back. Also, even though the Prescriptions person said they will investigate and call back, it does not happen. No call back. I spent a long time waiting but to no avail. I ended up booking an appointment with a GP the next day just to resolve. Such a waste of time and resources, for me and the GP. Staff should have the integrity to follow up on agreed actions and if any problems to tell the patient. Also, if you say you will call a patient back then do it!
GP surgery review: audley-mills-surgery
Title: Rudeness
Rating: 1 out of 5
Visited: August 2023
very poor telephone communication, when you can get through! once through to a human you are met with dis-interest, at the surgery they have no privacy when talking with you and want to know what your problem is! when I said thats private and I did not want to share it with the numerous people standing behind me, I was met with sigh, these people are medically trained in clinical or a&p and are ill equipped to triage patients with no adherence to data protection let alone caldicot
GP surgery review: audley-mills-surgery
Title: Access to doctors practically impossible
Rating: 3 out of 5
Visited: March 2023
I had a chest xray & results were not conveyed to me, despite notes on xray report and needing antibiotics. The first I knew was Boots telling me I had prescription waiting. I collected xray report, but wanted to speak with someone as didn't understand certain words. Was more or less told no, read the report. I went home & Googled everything; that's how I found out!!! I did get to see doctor following week, but not discussed in detail,nor was I examined, despite having infection & partially collapsed lung. Was advised to see what follow-up xray showed. Feel let down, especially as had to get details of my probs from Google. Been with surgery for 40 years & used to be wonderful.
GP surgery review: audley-mills-surgery
Title: Not good
Rating: 1 out of 5
Visited: October 2022
I attended with a 4 month old baby to try and get a non urgent appointment as I was concerned about a lump on my babies nipple. I was refused an appointment and advised to call at 8am the next day . I called 3 or more times dead on 8 the next morning and couldn't even get in the queue for an appointment, I was just cut off every time.  The staff were rude to me when I first attended as I explained I had a newborn and a child at school and struggled to call at 8am. No understanding of this was shown. I am unable to get an appointment for my baby now and have weeks of worry until I can get seen.

I found the staff rude as they talked to me like an idiot when I was trying to explain how hard it is to get a 6 year old to school and a newborn up and ready whilst trying to get a doctors appointment. I had spoken to a health visitor who advised I needed to see a doctor yet I cannot get an appointment. 

I find this frustrating as I was very polite at all times and am not sure why the reception staff have to be so dismissive, a tiny bit of understanding would go a long way.
GP surgery review: audley-mills-surgery
Title: Great Doctors but virtually impossible to get an appointment
Rating: 1 out of 5
Visited: August 2022
The title sums it up I have been in the same position in the call Queue for 20 minutes. It has not improved since your reply to the last review. Perhaps you need to have another look again....This part of your patient care is quite frankly awful.
GP surgery review: audley-mills-surgery
Title: Poor patient service, total lack of interpersonal skills
Rating: 1 out of 5
Visited: April 2022
The doctors at this practice are fine but the supporting “infrastructure” is totally flawed. Getting an appointment is nearly impossible. At present, to get a next day appointment, you have to wait until midnight to book online online for the next day. This is proposed to change on may 1st to 8pm but this will just move the problem. The receptionists act as unqualified medical practitioners but insist on knowing why you want an appointment. I heard a patient with a knee injury told by the receptionist that he should see the physiotherapist, not the doctor. The receptionists have little interpersonal skills and are cold and do not project a caring attitude. More training is needed in this area.
I try to avoid going to the surgery as the experience is always negative until you actually see a doctor.
GP surgery review: the-queensway-surgery
Title: Great staff
Rating: 5 out of 5
Visited: August 2022
I attend Queensway surgery for an urgent blood test last week and the lady who took my blood was lovely I have a lot of health issues so have regular blood test and I have to say by far this was the most pain free and relaxed experience I’ve had and also my bruising afterwards
GP surgery review: the-queensway-surgery
Title: Great caring practice
Rating: 5 out of 5
Visited: April 2022
I have been with the surgery for years. GPS and nurses are pro active kind and helpful. For instance today I had missed texting my blood pressure readings via acces code and the receptionist just offered to take them over the phone. Much more work for her. Concerns are always followed up at the times scheduled and responses more than helpful. Follow up phone calls to check on welfare received without even having to asked.
GP surgery review: the-queensway-surgery
Title: Terrible surgery
Rating: 1 out of 5
Visited: April 2022
I have been with this GP for 3 and a half years now, the reception is rude the doctors talk over you and getting an appointment is also a miracle if you do! You call up in the morning and the call drops.. I went to have an appointment once when I was pregnant the lady openend the door and there was a man sheltering inside there once they asked him to leave they asked me to come in without cleaning the room beforehand.. (not to mention the smell was terrible in there) .. worst GP look at some of the reviews on their website. Would not recommend
GP surgery review: west-road-surgery
Title: Terrible service
Rating: 1 out of 5
Visited: August 2022
I recently went to see an audiologist as I’ve been having trouble with my hearing, they gave me a referral and even sent an email referral over to request an appointment with the ENT as I’m in danger of losing my hearing in my left ear, went down to the surgery to hand in my referral and was so appalled with the service, was told what they want me to do with it in a rude manner and told doctor would phone me in the afternoon - nothing, been ringing ever since and can never get through, the one time I did I was told they had lost my referral!! Absolutely disgusted by the service and it’s been over a month now and still no referral for ENT, every time I ring they tell me the doctor will ring me and nothing, really need to go somewhere else and I recommend people avoid this surgery at all costs!!