janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: wideopen-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: August 2023
I transferred two years ago after moving to the area , the service has been excellent especially the staff who always help you
GP’s get bad press but I have only experienced a good service
GP surgery review: wideopen-medical-centre
Title: Very helpful lady
Rating: 3 out of 5
Visited: August 2023
Spoke to a lady this afternoon and I have to say very helpful. It was nice to hear someone trying to help you. I called about 330 on the 15 th of aug
GP surgery review: wideopen-medical-centre
Title: Lovely doctor
Rating: 4 out of 5
Visited: July 2023
Doctor had plenty of time for me and was very sympathetic. She thoroughly explained possible treatments and booked my next appointment in.
GP surgery review: wideopen-medical-centre
Title: Great and attentive practice
Rating: 5 out of 5
Visited: July 2023
I was very impressed with the speed with which my issue was dealt, and the knowledge exhibited by the agent by recommending further assistance for my issue.
GP surgery review: wideopen-medical-centre
Title: Excellent practice.
Rating: 5 out of 5
Visited: July 2023
Great reception and very pleasant and knowledgeable manner in all circumstances.Whenever help has been required it has always been timely and resolved the problem.
GP surgery review: bankhouse-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: November 2023
Especially since being diagnosed with chronic illness last year and ongoing issues currently, I have found the staff go out of their way to help me, whether that's a same day appointment or assistance and advice by phone. Every GP I've spoken with has made me feel safe, confident and reassured, are patient, kind and caring.
GP surgery review: bankhouse-surgery
Title: Helpful staff
Rating: 5 out of 5
Visited: November 2023
Over the past two weeks the reception team have been so helpful. Very patient during telephone calls and face to face. Clear explanations. My husband and I couldn't have asked for a better service.
GP surgery review: bankhouse-surgery
Title: Outstanding practice
Rating: 5 out of 5
Visited: November 2023
I moved to this practice a few months ago and have been amazed with the level of care I have received. 

Every member of staff I have encountered has been exemplary. The receptionists have been polite and helpful, the practice nurse I saw couldn’t have been nicer nor more efficient and the two GPs I’ve spoken to prove that the NHS is the best thing we have in Britain. 

Compared to my last practice, Bankhouse is just on a different level. I really can’t praise the staff enough. Thanks to you all
GP surgery review: bankhouse-surgery
Title: Took inhalers off my repeat prescription
Rating: 1 out of 5
Visited: October 2023
I have chronic asthma and have 3 inhalers plus tablets. The surgery took all inhalers off my repeat including my reliever, stating I needed an asthma review. The appointment was for a month away. This was then cancelled by the practice and another was made..another month away. I had my review and they were still not on my repeat prescription!! Called up to be told to email? Which I did to be told the practice pharmacist had to check them? Why? I'd had a med review and an asthma review so why did they need to sign them off? So waited 3 months for items that I essentially need to live!! I've also had 2 appointment letters one for a smear and one for a routine blood test! Which I booked. Only to be told my smear wasn't due til next year and they couldn't see why I needed a blood test! So petrol money wasted as well as parking fees! Very unprofessional and have to wait over a month for a non emergency appointment!
GP surgery review: bankhouse-surgery
Title: Refused gp appointment
Rating: 1 out of 5
Visited: March 2023
I have several issues wrong with me and as I cannot cope with using the phone I have put all my issues onto the system using the econsult that the practice say you can use. One issue says is urgent and I need to see a GP urgently. I cannot do this as the only way to get an appointment is by telephone which I cannot do.
I have been put on a waiting list for a GP appointment which is 5-6 weeks away (this is for the urgent same day issue) The other issues I am being refused an appointment altogether.
You are only allowed 1 issue per appointment yet I have several issues but am only allowed 1 appointment.
I am unable to call and I have sent emails using the Web address on their website explaining situation but I get no response from them. They know I cannot call them and they have also told me that I'm not allowed to email them enquires , even though they do have an email address on the website for that purpose, which is what I use.
GP surgery review: bankhouse-surgery
Title: Cannot get an appointment to see GP
Rating: 1 out of 5
Visited: March 2023
Its impossible to get to see a gp.  I used the online consultation form and it says i cannot use it because of my answers and I need to speak to a gp urgently,  I cannot get to see one and I don't even get a response from emails
GP surgery review: bankhouse-surgery
Title: Cannot get an appointment to see GP
Rating: 1 out of 5
Visited: February 2023
I have not had a gp for about 7 years as I was unable to get one, I have had to use the walk in centre several times and each time they told me that I had to see a gp as I needed tests.

I finally managed to register with Bankhouse surgery so I phoned to male an appointment.  I was told it would be 8 weeks waiting list for an appointment.  I thought 2 weeks was bad which is how long I used to have to wait.
GP surgery review: bankhouse-surgery
Title: mobile request from surgery for feedback on visit
Rating: 3 out of 5
Visited: August 2022
Saw nurse for blood test.  Very professional, went through medication and queried if taking.  Did not feel needle at all, careful with patient, answered any queries and questions.  Very good
GP surgery review: chadwick-practice
Title: Receptionists and Nurses
Rating: 5 out of 5
Visited: June 2023
I was receiving medical care for over a month using their out of hours and weekend appointments.  what can I say, they are wonderful, they helped me through my recovery I visited daily to have a dressing changed and met the Nurses and the Reception Team they were wonderful, polite, caring, professional, listened to me, guided me, cared about me, they made my recovery easier, nicer and I would recommend this Team to anyone they are a one off they were lovely a massive thank you from me to you all
GP surgery review: chadwick-practice
Title: Refused help
Rating: 1 out of 5
Visited: November 2022
I received letter from nhs saying I needed to book vivid vaccine.  Unfortunately I cannot book online for medical reasons and need to get vaccine from gp practice.  This practice do give vaccines but they refused to give me mine and even though I asked to speak to manager, as receptionist would not allow me to speak to team that arrange vaccines, the manager refused to call me back.  I have not heard anything back for A week even though I was promised a call back.  There is no way I can get my vaccine as Chadwick practice refuse to help.
GP surgery review: havelock-grange-practice
Title: Once again let down by this practice
Rating: 1 out of 5
Visited: February 2023
Went to pick up a prescription left at reception 6 days ago and still not ready despite being promised it would be ready for collection 2 days after I dropped it off. This is a constant issue with this practice along with being unable to book any appointment, which 2 years ago resulted in me being rushed into hospital with sepsis and almost needing open heart surgery. As for being busy I have yet to see more than 6 people in the huge waiting room. Very poor I'm afraid
GP surgery review: havelock-grange-practice
Title: Poor service
Rating: 3 out of 5
Visited: September 2022
7th in line on phone to be told all appointments gone. Really at 8.35? Poor practice and service. How do you get an appointment? Bookable appointment 11 days later or try again next day!
GP surgery review: havelock-grange-practice
Title: Amazing
Rating: 5 out of 5
Visited: August 2022
As per usual, the receptionists and the doctors in havelock grange have went above and beyond to ensure my concerns were listened too. They are an amazing team and GP service  and Met my ideas, concerns and expectations to the greatest standard
GP surgery review: havelock-grange-practice
Title: Professional and caring gp
Rating: 5 out of 5
Visited: March 2022
Visted the surgery twice within a month. The Gp was very attentive, took time to listen, suggested treatment. A very caring Gp.
GP surgery review: havelock-grange-practice
Title: Utter disgrace
Rating: 1 out of 5
Visited: January 2022
Rang for an appointment at 8:30am 2 days in a row and couldn't get through due to being constantly engaged. Finally managed to get through at 9:45am and asked to speak to a doctor regarding an urgent medication issue only to be told I couldn't get an appointment due to all being allocated and I had to ring back in the morning to try again. I explained that according the information on the meds you cannot just stop the medication without speaking to a GP first to ensure its safe to do so (this information is readily available on the internet) only to be told by your receptionist to just stop taking the medication (blood thinning medication) as my prescription says stop taking as if she was qualified to do so. This surgery is making people gamble with their health and well being which is utterly disgraceful. Once you do actually get to see a GP you can expect a really good level of service from them, but getting an appointment has now became a lottery regardless of the seriousness of the issue which is completely out of order. I feel utterly let down.
GP surgery review: bentley-medical-practice
Title: Terrible surgery
Rating: 1 out of 5
Visited: August 2023
You can never get an appointment at this surgery in any hurry. I visited the urgent care center with very bad nerve pain in my hand and wrist. Waited for an hour and a half before being seen, even though there were only 2 people before me, only to be told to see my g.p . The receptionist told me I wouldn't  be able to see my g.p until 2 days later even though I was In excruciating pain. Asked me to fill out some forms which I couldn't do because my writing  hand was the hand affected. She refused to help me fill out the forms resulting in me having to leave the surgery without any treatment. I have changed  surgery now due to this. Avoid this surgery  and the urgent care center at redcar primary care hospital. Save your time and call 111 or go to james cook hospital if you want treatment for pain as nobody wanted to help me.
GP surgery review: bentley-medical-practice
Title: dreadful efficiency
Rating: 1 out of 5
Visited: March 2023
Ordered medication over Bank Holiday Weekend. knew they wouldreceive it on the Tuesday, Thursday went to chemist, not actioned, Friday went to chemist not actioned, rang GP  - sorry will do it today Friday. Following Mondays still no medication, another 20 minute wait on the phone to find out now  referred to nurse who is not in today.  They will action it tomorrow. Thank goodness the nurse is not on sick leave as i dont think i would ever received prescription
if there is a problem with a prescription request why can't the surgery contact me instead of leaving me in limbo for over a week..Its basic customer service which seems to be totally lacking.
GP surgery review: bentley-medical-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: January 2023
Having had some bad experiences with my old practice .  I found receptions very helpful something my old doctors where not good at , got to see a Doctor the same day again old practice was difficult to see or speak to a doctor
I regularly have to get blood sample . The blood nurse is very good and not bruised my arm once  in the 4 months I’ve been with the Bentley practice , every has been helpful
GP surgery review: huntcliff-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: October 2023
I have been registered with this practice since 2009, my parents before me. I have always had a very good experience being treated by the Doctors at this practice.
GP surgery review: huntcliff-surgery
Title: A very good experience
Rating: 5 out of 5
Visited: September 2023
I had a GP appointment and when I arrived for this I was greeted and dealt with by a very friendly and welcoming receptionist. 
My appointment was on time. 
The GP I saw was not only very professional but also very friendly and helpful.  I felt relaxed, valued and had a good experience.
GP surgery review: huntcliff-surgery
Title: Poor seevice
Rating: 2 out of 5
Visited: August 2023
Rang up on morning receptionist said doctor will ring you back shortly. Waited all day rang back at 5 to find out I wasn’t on the list to ring at all. They only get 3 star appointments per day so couldn’t have one of them ended up having to ring 111 myself to get one . Just at that they rang back to say someone at star had cancelled . Star sending him to hospital now so obvs was serious
GP surgery review: huntcliff-surgery
Title: Cannot book appointment
Rating: 1 out of 5
Visited: January 2023
I am not able to book an appointment in advance. I have to phone on the morning and see if there are any appointments but the line is inevitable engaged with people trying to get through 
This is very poor service and may endanger lives
GP surgery review: the-coatham-road-surgery
Title: What an improvement
Rating: 5 out of 5
Visited: November 2023
I never normally can get an appointment at this practice but since its been taken over it has improved a lot. Keep up the good work.
GP surgery review: the-coatham-road-surgery
Title: Excellent attention
Rating: 5 out of 5
Visited: August 2023
No waiting in a long que for the appointment.  The doctor was excellent in listening to my symptoms . He referred me to necessary apparttments while I was in the surgery.  Each time I have seen the doctor his care and professionalism has ensured my quality of life has improved.
GP surgery review: the-coatham-road-surgery
Title: Can’t fault this practice
Rating: 5 out of 5
Visited: June 2023
Amazing care and follow up by practice doctor. Found all the team helpful, friendly and efficient, taking time to thoroughly examine and listen.Prompt action resulting in getting treatment in hospital.
GP surgery review: the-coatham-road-surgery
Title: generally poor practice
Rating: 2 out of 5
Visited: March 2023
I've been with this surgery over 30 years and have never known it to be as bad as it is now for getting to see a doctor.
8 a.m. only calls for an appointment. That is ridiculous in my opinion.
The nurses themselves are very good and helpful.
Reception. Well, I think they only state what they are told by management regard appointments, otherwise they try to be helpful.
I think this surgery needs an overhaul at the top.
GP surgery review: the-coatham-road-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: September 2022
Have been with this practice nearly 20 years, and have seen it go downhill very quickly, cannot get an appointment at all, even when I ring early on a morning, came out of hospital couple of weeks ago, I needed some new medication for my breathing, as advised by my consultant from the hospital, but still couldn't get an appointment till 3 days later and even that was not with a GP but nurse practitioner, disgusting, when you get told by a top consultant to see a GP, that should be honoured, but I still can't get an appointment, it's a disgrace when even hospital consultants get ignored by GP receptionists. I also do not appreciate the receptionists looking at my medical records. What ever happened to patient confidentiality???  This GP practice is an absolute joke, no matter how many times I ring up or even go into the surgery itself, I get told No Appointments, no wonder people end up in hospital because this surgery does not give it's patients the quality of care they deserve.
GP surgery review: the-coatham-road-surgery
Title: Rubbish
Rating: 1 out of 5
Visited: June 2022
Had to wait 4 days for an econsult about my mental health issues that have flaired up, just told it would be Thursday missed the call rang back straight away like the voicemail said and then got told I was still on the list to be spoken to, over the next 4 hours I rang back 3 times said I was still on the list and that I would be spoke  to before 6, I never was rang back.
GP surgery review: the-coatham-road-surgery
Title: Poor care
Rating: 1 out of 5
Visited: June 2022
Unable to get face to face so used e-consult.  Offered telephone call in 9 days time.  Reception staff were polite but unable to answer why decision was made.  
Will certainly be looking to move surgery as this is a long term issue and there appears to be no signs of improvement.
GP surgery review: the-green-house-surgery
Title: excellence service
Rating: 5 out of 5
Visited: October 2023
We came up north last weekend to visit my 90year old dad, he is very wobbly on his legs, deaf as a post, I asked him if he had organised his flu and covid jabs, which he hadn't because of not been able to hear on the telephone and not at all computer savvy, also he mentioned that he was still in a lot of pain with his hips and had ran out of the painkillers the doctor had prescribed on the last visit, because they were not on repeat, he was unable to get them . I Phoned the surgery, and spoke to a very helpful receptionist, she managed to get dad an appt for last Saturday so we could bring him, also gave me the telephone number to ring to arrange the covid jab, and then with no lecture about "use ask my GP" or re taking prescriptions over the phone, she organised the script, also organised an appt to see the physio re the hip pain. I was so grateful to the good old fashioned caring service. Well done guys.
GP surgery review: the-green-house-surgery
Title: Best practice
Rating: 5 out of 5
Visited: October 2023
We were booked in for our flu jabs this morning. The organisation was brilliant. We were in and out before our appointment time. No complaints here.
GP surgery review: the-green-house-surgery
Title: Absolutley Shocking
Rating: 1 out of 5
Visited: May 2023
If anything could show that the NHS is in freefall, then the actions of this practice are a perfect example.

Having only been registered with this surgery for a few weeks, I have had one appointment and one cancelled appointment due to being very unwell.

I suffer from major mental health issues including PTSD & EUPD and several major physical disabilities including Emphysema & Diabetes, and I have just received a letter from NHS England informing me that the GP Practice has requested my removal from their register, no reasoning, no explanation, no nothing.

Welcome to the world of uncaring and unprofessional GPs who love the money but not the duty of care that goes with it...
GP surgery review: the-green-house-surgery
Title: Excellent Patient Care
Rating: 5 out of 5
Visited: January 2023
I am more than happy to leave an excellent review for this practice. 
They have a great team working for them who treat you with respect.
I have been poorly for a few months and spoke to a GP this week. She ordered lots of urgent tests and referrals.
She was very thorough and warm and friendly which put me totally at ease.
Every GP practice in the country are experiencing so much pressure at the moment so they deserve credit where credits due.
GP surgery review: the-green-house-surgery
Title: Great Staff
Rating: 4 out of 5
Visited: June 2022
After having poor experiences with waiting times on the phone. I got through on Monday morning in a few minutes, receptionist was helpful and got mam a needed appointment. We saw the practice nurse (soon to be nurse practitioner) and she was fantastic, caring, gentle and professional. Its great to see the service improving. :)
GP surgery review: the-green-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
I have always found this practice to be excellent, from reception staff to nursing staff to GPs. The GPs I see are excellent clinicians and reminiscent of GPs I had as a child, which is a compliment from me! I know that they have all been, and still are, under huge pressure but they have all still managed to maintain such high standards of care. Thank you to the lovely nurse who was so gracious about my missed appointment. I would highly recommend this practice. I have just told my husband to move here too! Thank you all.
GP surgery review: the-green-house-surgery
Title: Abysmal Telephone system
Rating: 2 out of 5
Visited: January 2022
The telephone system you have now in place is absolutely frustrating . It is a sad fact that The system was easier to use , and with a better response back in 1980 !  Progress ? definitely not .  Say 8.15 a.m ,  Phone the usual number .... It gives another number to book an appt. Phone that number it will not accept details it asks for , such as birthdays even in the format that is asked for .... and just hangs ... then you have to ring back the normal number to try get any joy !   I feel really sorry for anybody that is infirm and tries to use your system !  As apart from not getting through, the avearage phone call to your system costs about £2.50  each time ...  NOT  fit for purpose !
GP surgery review: the-ravenscar-surgery
Title: Treated like a naughty chil
Rating: 2 out of 5
Visited: January 2022
Since my original doctor left this surgery I have found it increasingly difficult to get appointments, except when they want to review your medication which is a forced procedure.
If you do not or cannot comply they will stop your medication without considering the effects this will have on you.
The first time was the corona virus jab, because of my health I do not get up until 1.30pm and the receptionist insisted I get a morning appointment or go to the bottom of the list, which I did and waited months for the appointment.
The second was being told to have a COPD review over the phone, which I did and was a total waste of my time and theirs, do they get paid for reviews?
And the most recent today, I have been taking a prescribed medication from a psychiatrist for years and have been told I will probably need this for life, but the new surgery staff decided to suddenly review this medication along with a statin and although they did not need to see me for the statin they stopped my psychiatrist prescribed medication.
When I phoned to ask why I was told my former doctor,( who had taken the time to get to know me) hadn’t been doing her job right and that the new staff were doing it correctly - what a load of rubbish, since they took over they have never once enquired about my physical or mental health.
I don’t know what is happening to the NHS, if looking after patients is just a procedure to follow instead of doctors who got to know you and understand your problems and acted accordingly.
I cannot trust that my surgery has my best interests at heart anymore and as I am 70 in a couple of months believe that my needs are being deliberately ignored and no longer taken seriously.
GP surgery review: the-saltscar-surgery
Title: Great service
Rating: 5 out of 5
Visited: January 2023
My husband had not been feeling well for around 3 weeks.  I finally persuaded him to book an appointment to see a GP to get checked out.  I rang the surgery at 4.50 pm yesterday, briefly telling the receptionist the concern.  Following a brief reference to a member of the practice he was asked to attend within the next half an hour which we did and saw a doctor for a consultation at 5.15 pm.  He collected a prescription at our pharmacy at 9.45 am today.  If that’s not good service by the GP practice then I don’t know what is!  My husband also has a follow-up appointment with a nurse today. Thank you to everyone involved.