janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-andover-health-centre-medical-pract
Title: Too bad
Rating: 1 out of 5
Visited: January 2024
I wrote yesterday (Wednesday)saying that at 8 pm my husband hadn’t received a call back from the duty doctor even though I called in person twice  and spoke to the receptionist who said my husband was on the list for a call back,or the prescription that the AF clinic had asked the doctor to provide to help lower his AF. 
It’s now Thursday evening and the doctor still hasn’t phoned or written the prescription for his tablets . 
The AF clinic say not to go to the accident and emergency department because all they can do is give him the tablets that they asked the doctor to supply.

I honestly don’t know what to do.
GP surgery review: the-andover-health-centre-medical-pract
Title: Shocking
Rating: 1 out of 5
Visited: January 2024
My husband suffers from AF and was seen by the AF clinic who sent a letter to our doctor on the Friday to ask for a prescription to help when he was having an attack.
On the following Wednesday he was in AF of 140 beats per minute, I went in person to the doctors at 9am explaining how concerned I was and would like a prescription as soon as possible so I could get him his medication.
I was told he would be on the duty doctors list and a prescription would be sent to the pharmacy.
I called round again in person to the surgery on Wednesday afternoon at 3pm and was told he was still on the list and should be getting the call very soon. 
It’s now 8 pm and still waiting.
It’s an absolute disgrace.
GP surgery review: the-andover-health-centre-medical-pract
Title: Wonderful Pratice
Rating: 5 out of 5
Visited: June 2023
I called at your surgery on the 28/06/2023 very late afternoon and i would like to thank all the lovely staff there in reception and the Dr 
For helping me.
I was just a passing guy with a neck infection on my way home to Plymouth.
The staff in reception were so so kind caring and made me feel so at ease nothing was to much trouble and I was seen by a wonderful Lady Dr, who was so caring kind to.
I cannot thank you all so much for the caring kindness and care you all showed me.
You are a beacon of health care in the uk.
Amazing staff !!
Thank you all again for your help and care 

Richard
GP surgery review: the-andover-health-centre-medical-pract
Title: Impossible to get an appointment
Rating: 2 out of 5
Visited: March 2023
It is impossible to get an appointment here, you are told to book online, but there are no appointments available and the message is to call the surgery, you sit in a telephone queue for ages to be told to try to book online tomorrow when new appointments are released. Impossible! I have had so much time wasted through this.
Another time wasting experience resulted after being asked to go and have my blood pressure taken, I went in and a receptionist supervised me using the machine and noted down the results, I was half expecting a call as the reading was very high, but nothing, except another text message inviting me to drop in for a blood pressure reading as I hadn’t had it taken in the last 5 years. So not sure what happened to my previous reading, but that was a complete waste of time.
When you do get to see a GP, I have nothing but good experiences, from the few I have seen, it’s just getting to see one in the first place…
GP surgery review: the-andover-health-centre-medical-pract
Title: Lovely welcome
Rating: 5 out of 5
Visited: October 2022
As a new patient I’m so impressed with the friendly and efficient staff at the health centre.  Each time I have rung I have been impressed with the member of staff who has dealt with my question.
GP surgery review: the-andover-health-centre-medical-pract
Title: Appalling service
Rating: 1 out of 5
Visited: October 2022
You cannot get an appointment at this surgery unless you ‘log on’ at midnight and book an emergency appointment.
If you’re lucky to get a ‘hub’ appointment it could be in any survey with any Dr not even from the town.
But go into your own surgery on any day at any time and it will be empty.  No patients waiting, no one there.
Where are the Drs? What are they doing?
So what do you do? What can you do?
Your problem gets worse as the weeks, months pass, so you end up having to go to A&E in hospital putting even more stress on a part of the NHS that doesn’t need it.
Shame on you local Dr surgery’s. Shame on you local Drs.
You’re still hiding behind COVID and you don’t have to answer to anyone so you are getting away with it.
It’s an absolute disgrace.
God only help the poor old people who really need help and the situation is getting worse.
Shame on you all.
GP surgery review: the-andover-health-centre-medical-pract
Title: Helpful but under pressure for appointments
Rating: 4 out of 5
Visited: May 2022
Husband's frustration at inability to get an appointment so I did an e consultation with him as he doesn't do technology. After that all went like clockwork - GP phone call next day, appointment given , examined and treatment commenced.
GP surgery review: cornerways-medical-centre
Title: Thank you
Rating: 5 out of 5
Visited: December 2023
This week a family member who had failed to register with a new GP when moving needed to see a GP urgently. The staff at reception could not have been more helpful, registered and seen by very helpful GP within 3 hrs. Thank you.
GP surgery review: fordingbridge-surgery
Title: Quick Response to Urgent Problem
Rating: 5 out of 5
Visited: October 2023
Called about an urgent problem for my son. Got through quickly and had a rapid call back. Reception and the clinician I spoke with were very friendly and professional. Many thanks for the quick help.
GP surgery review: fordingbridge-surgery
Title: Inadequate emotional support
Rating: 3 out of 5
Visited: September 2023
Tried to make an appointment to see dr who sent text saying happy to discuss concerns about medication plus dealing with a life changing diagnosis a telephone call isn’t enough a better system for patients dealing with life changing diagnosis with no cure  of treatment and no ideal of anything
GP surgery review: fordingbridge-surgery
Title: Extremely good service
Rating: 5 out of 5
Visited: August 2023
I contact the surgery around 9am asking to speak to a doctor.  A doctor called me around 9.15, I was then given a 10am appointment.  
I saw a doctor in training who gave me a thorough examination with the GP popping in to see how things were going.  After a short communication my GP contacted Salisbury hospital and I was admitted to the Acute Medical Ward at 12 noon.  
A GP who listened, a trainee doctor who did a thorough investigation and initially a receptionist who realised there was a problem.  Without all of these components fitting together I’m not sure what the outcome for me would have been for me.  
I am very grateful for the quick action of the surgery, it wasn’t what I wanted to happen, ending up in hospital but delaying could have been serious.  This episodes was an exact repeat of November 2022 with just as quick a response time.
GP surgery review: fordingbridge-surgery
Title: Extraordinary care & standards
Rating: 5 out of 5
Visited: August 2023
I have had lots  of contact , treatment & procedures over the past weeks. All staff are caring, flexible, calm under pressure and vigilant . I had the misfortune to be attended to at an outpatient private clinic for similar procedures and it was a shocking how the private practice has diluted their quality standards whilst a surgery like Fordingbridge has kept the highest of standards under more pressure . The equipment, cleanliness and it systems are better the responses are as good as they can be and the friendliness of the doctors is off the chart. This is a reflection of the team there as a business unit managing difficult economics and not at all a feather in the cap of the policy makers in our current government who do nothing but fail these tremendous fordingbridge people.
GP surgery review: fordingbridge-surgery
Title: Unexpectedly pleased
Rating: 5 out of 5
Visited: July 2023
Knowing how resources are stretched I did not expect to get such a rapid appointment. I understand that I may have been lucky with the circumstances but was delighted to be seen at short notice. The consultation was thorough and unrushed. It is nice to report such a positive response to help with this specific problem.
GP surgery review: fordingbridge-surgery
Title: A great service to the Fordingbridge community
Rating: 5 out of 5
Visited: July 2023
I've seen three different doctors other than my registered GP since February 2023 and they have all given me a high level of professional expertise and I was seen very quickly. In the 32 years I have been with this practice the staff and GPs have always shown me dignity and respect.
GP surgery review: fordingbridge-surgery
Title: Dealt with me with great care
Rating: 5 out of 5
Visited: July 2023
I had two issues in two weeks and both were dealt with effectively with care, speed and compassion. 
Thank you very much.
GP surgery review: fordingbridge-surgery
Title: Good practice,
Rating: 4 out of 5
Visited: June 2023
Huge pressure on our NHS, large town and growing without growth of infrastructure matching the homes. However every experience with this surgery has been friendly and helpful and reasonably prompt.
GP surgery review: fordingbridge-surgery
Title: Very helpful and informative staff
Rating: 5 out of 5
Visited: April 2023
I can always get appointments when needed and find the staff to be very polite, friendly and very helpful,
GP surgery review: ringwood-medical-centre
Title: A Great Ambassador in communication and caring
Rating: 5 out of 5
Visited: December 2023
My experience has been with a nurse practitioner who during my visits has created a relaxed atmosphere resulting in easy communication. She is a good listener who uses her wide knowledge and experience to generate confidence. The result provides a better patient experience and I leave feeling physically and mentally at ease.
I do hope the practice will retain her services.
GP surgery review: ringwood-medical-centre
Title: Loss of confidence in this practice
Rating: 5 out of 5
Visited: November 2023
Last few visits have been for recurring ear infection, with 2 of these visits walking in to seeing “ear infection” googled on the screen. Last week went back as needed medication to help and was clear to them that I’m pregnant and to prescribe something safe. Was prescribed something unsafe for pregnancy despite asking several times and pharmacist did not dispense prescription due to this. Check what is being prescribed as I would have taken this if I hadn’t double checked with pharmacist if it was suitable.
GP surgery review: ringwood-medical-centre
Title: Poor practice communication
Rating: 2 out of 5
Visited: May 2023
Realised I had one pill left of my regular medication, put a request in via the online order request form, then phoned the practice to ask them if if they could possibly review the request and issue. Met with a very rude receptionist who talked to me as if I was 10 years old, didn't listen and talked over me. Posted anonymously because I don't want to be targeted. I've encountered rudeness at the practice many times but also have to say there are nice, empathetic and competent receptionists as well. Luck of the draw!
GP surgery review: ringwood-medical-centre
Title: The NHS at it's best...
Rating: 5 out of 5
Visited: February 2022
I have been a patient at this practice for 11+ years, and have found the service to be unfailingly efficient and caring. Just this week, I have had symptoms that I thought could be serious.. They were!
I was seen at the practice within the hour, and was sent on my way to Salisbury Hospital. Suffice it to say that both the Practice and the Hospital have been excellent with diagnosis and treatment, with very caring follow-up.  My thanks to all concerned. Richard B
GP surgery review: twin-oaks-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: September 2022
I cannot thank all the staff for their care and help over the past 2 years.  Also the very great care they gave to my  husband.  They are always pleasant, polite and helpful.
GP surgery review: twin-oaks-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: September 2022
Fantastic service from Twin Oaks always.  Staff are always friendly and helpful, always do what they say they will do and when they say they will do it.  Feel very lucky to be in such safe, reassuring hands.
GP surgery review: twin-oaks-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: July 2022
Thank you Twin Oaks for you consistently great service , even working under adverse conditions and pressure, always friendly, helpful and serving the community well.
Thank you
GP surgery review: twin-oaks-medical-centre
Title: Have, and always have had, the best Doctors and Staff
Rating: 5 out of 5
Visited: July 2022
I feel very fortunate to have this Practise looking after me. Cannot fault them in any respect ( apart from one occassion when a Receptionist got out of the wrong side of the bed ) Sometimes there is a wait for a non urgent Appointment or Test , but considering what's been going on lately that is to be expected.
GP surgery review: twin-oaks-medical-centre
Title: awful service
Rating: 1 out of 5
Visited: February 2022
they are letting down all the hard working nhs hospital staff. I rang the doctor this morning at 9:45 , waited all day for a phone back , when my wife rang at 17:55 the doctor had gone home, no missed calls at all from anyone today. My wife should have a blood test every month due to kidney failure, this has been refused and we now have to go through her kidney consultant to get this sorted.
GP surgery review: bramblys-grange-medical-practice
Title: Great service even though under extreme pressure
Rating: 5 out of 5
Visited: December 2022
Want to say huge thanks to everyone working at the surgery. They as all NHS services are under extreme pressure and this surgery works tirelessly to give 100% care to all patients. I was in surgery and you can see the pressure the receptionists are under, they can only offer what is available and I witnessed the rudeness of some patients. Nobody deserves that for doing their job. I would like to pass on my thanks to all members of staff for doing a great job in tough times. GP surgeries dont deserve the bad press they get.
GP surgery review: bramblys-grange-medical-practice
Title: Terrible
Rating: 1 out of 5
Visited: December 2022
Spent 20 minutes waiting to speak to receptionist only to be told that there are no appointments for December. This is due to a stomach bug, and holidays. Since when did stomach bugs last a whole month and surely there should be a rota for Dr's holidays so that they are not all off at same time.
GP surgery review: bramblys-grange-medical-practice
Title: A Thank You
Rating: 4 out of 5
Visited: December 2022
Although the surgery are struggling under extreme pressure like everywhere these days they are always helpful and will offer many solutions to my problems. They do not deserve the bad press or abuse they get from patients and in the media. I would like to thank all staff - receptionists, admin, nurses and GP's for their help and support
GP surgery review: bramblys-grange-medical-practice
Title: Going down!
Rating: 2 out of 5
Visited: November 2022
Covid passed, everyone should be working on-site, but this GP is still in Covid mode! I can't book an appointment to see doctors even for 20 days ahead. Cos they say the system doesn't allow booking for 20 days ahead! Asked me to call back after 8 am next day...Been like this for a long time and not happy. Hence, most GPs are having similar problems! I don't know what the real issue is...
GP surgery review: bramblys-grange-medical-practice
Title: Great one
Rating: 4 out of 5
Visited: August 2022
I have visited to day , I like the service , Since I am NHS staff I pass on my view to prioritise ,Since the place I am working needs me very seriously bcz of so many reasons ,
The staff replied me saying they treat equally even from  Queen to ordinary person equally .
I am worried Isit acceptable to bring honourable personalties to be given reference .
Pls advise reception staff to restrict these behaviour in future .
GP surgery review: bramblys-grange-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
This practice provides great care in difficult times. I would recommend this practice. Very helpful admin team today with a tricky scenario. Thank you
GP surgery review: bramblys-grange-medical-practice
Title: Rude Reception staff
Rating: 1 out of 5
Visited: July 2022
My face to face appointment have been cancelled suddenly which I have been waiting for 1 month. I received a text message saying I will be offered alternative appointment but did not hear from them. So I phoned surgery and the reception staff were very rude and asked me to fill another e consult which is not available until August 2022. 
It is unacceptable and I asked why I have not been offered another appointment and the staff replied rudely "This is how the surgery works"
very frustating
GP surgery review: bramblys-grange-medical-practice
Title: Rude staff, unavailable doctors- worst practice
Rating: 1 out of 5
Visited: June 2022
I called about a very severe headache, they offered an appointment after two weeks. On asking if they can suggest an earlier appointment, the receptionist said that’s what I can do, if you are not happy with it, try filling the online form again tomorrow and she hung up. Awesome healthcare.
GP surgery review: bramblys-grange-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: May 2022
Dear Team at Bramblys Grange,
I would like to express my gratitude to your excellent service. First of all the receptionist team are always friends, helpful and quick to respond. The doctors are very quick in contacting me over the phone and addressing my problem as well as asking for additional investigations when indicated. They are very professional and caring. I have used this practice for 15 years and I have always had a fantastic service. Thank you very much. I feel very fortunate to be under your care. With best wishes.
GP surgery review: bramblys-grange-medical-practice
Title: Tough times but staff are REALLY trying…
Rating: 5 out of 5
Visited: April 2022
I feel compelled to write to you after attending the practice today with my daughter.
Life is hard and I have the upmost respect for those who work at the surgery. They are battling staff shortages and rude patients daily. 
It was evident during the 45 minutes I was in the waiting room, that the staff are sorry for the inconveniences which are causing frustrations amongst the patients. The staff were facing a lot of disgruntled patients who seem to have little empathy for the humans who are trying to make things better for them. 
The pandemic is not their fault and the staff are trying to be as accommodating as possible. 
My daughter has had numerous telephone appointments with the doctors and when I asked today if we could be seen (for peace of mind) this was not an issue. It was actually a good thing we did come down as the doctor could see in more detail her issue and was able to prescribe something else. 
Thank you to all the staff for making, what is an annoyance, the best it could be and I want to let you know that some patients do understand and we appreciate all they are doing. Keep up the good work!
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The staff so very friendly and helpful, very patient with other patients I noticed. Reception staff great , all very good .
GP surgery review: east-shore-partnership
Title: My experience
Rating: 3 out of 5
Visited: January 2024
Well, the only thing that stood out was that, there was a prescription at the end of the day but sincerely speaking there's need for improvement in the way patients are being attended to. Nobody wish to be sick or suffer from one ailment or another but when there's such there should be urgent and quick approach to everything.
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Being given all the necessary information on my Asthma symptoms and reason why I needed a change of medication.
Very helpful, polite and professional and thoroughly checked my past history and records before changing my medication.
Once again many thanks East Shore.
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The doctor was very polite for helpful and understanding
The only problem is getting an appointment in the first place
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The nurse was very professional and informative yet showed empathy for my situation which was refreshing and kind.
GP surgery review: east-shore-partnership
Title: My experience
Rating: 2 out of 5
Visited: January 2024
The staff couldn't find us on the system, or our appointment.
The doctor ignored my father and said he was fine. He was hospitalised the next day with something that they should have been able to spot.
GP surgery review: east-shore-partnership
Title: My experience
Rating: 4 out of 5
Visited: January 2024
Was not checked in by reception, so waited over half an hour before another person checked who I was seeing.
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: January 2024
My only negative thing is telephone rec receptionist needs to increaseto cope with the high demand in the busy and peak hours and few more doctors to be added to buffing surgery efforts should be made to cut wait time to get a appointment to see any doctor let a lone anyone specific
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The receptionist was extremely helpful and understanding and the two ladies who took a blood sample were unbelievable good considering I have an aversion to needles
GP surgery review: east-shore-partnership
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The pharmacist who spoke to me was amazing, helped just calm my mind and help me get a plan in please for what my next steps where Iv forgotten her name but I could not fault the help and guidance
GP surgery review: the-lighthouse-group-practice
Title: Appointments
Rating: 2 out of 5
Visited: September 2023
Trying to get hold of a doctors appointment for the last two weeks. For my test results you can't get one even tho is a telephone appointment. All appointments are gone. I tried every day and time they get to me no appointments. What's the point texting me to ring surgery for appointment as I can't get one
GP surgery review: the-lighthouse-group-practice
Title: Getting an appointment is almost impossible.
Rating: 1 out of 5
Visited: July 2023
Since the Covid-19 the practice is completely dis-functional.
Getting an appointment is almost impossible. E-consult is a joke.
They do not tell you when is the appointment so you need to be always ready and further more they call you as 'Unknown' number.
You cannot book appointment in advance. In other words you cannot get an appointment when you need. Care navigators are useless, they make you thousands of questions and then.....'sorry I do not have any appointment available'. NHS should really have a look on how this practice operates. You are not a patient for them, you are just a number.
GP surgery review: the-lighthouse-group-practice
Title: Poor practice
Rating: 1 out of 5
Visited: December 2022
I can never get through to the surgery by telephone to book appointments or to reach the pharmacy. Phone lines always off the hook. E Consult is available for those with internet access. If your internet connection is lost, you have no way of contacting this surgery. This is a frequent and recurring issue.
GP surgery review: the-lighthouse-group-practice
Title: Do they ever answer the phone?
Rating: 1 out of 5
Visited: August 2022
Can't get through at all. Ever. They keep sending text reminders for me to make an appointment, but I can't get through to make an appointment.