janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: longfield-medical-centre
Title: Disappointing unprofessional
Rating: 1 out of 5
Visited: March 2023
After a loss of pregnancy GP forgot to put in emergency scans due to extreme pain. missed appointment due to pain was unable to cancel due to morning rush hour phone calls when I got throw at 5pm I was met with a extremely rude receptionist who explained my pain wasn’t her problem I explained my problems and what happened in depth she repeated it wasn’t her problem after trying to talk to her repeatedly to calm the situation I was met with tutting and refused to even see if space was available for me to see a GP or nurse or any practitioner leaving me helpless and alone refused to let me speak to anyone else I have now moved doctors
GP surgery review: longfield-medical-centre
Title: Amazing Care and Staff thank you
Rating: 5 out of 5
Visited: January 2023
I’d just like to say thank you to the reception  staff and medical team, I had a appointment this week, where I was told I needed to go straight to a& e  in a ambulance, I was in a lot of pain and everyone was really caring and helpful- 
All you get is negative feedback where it’s no one’s fault to the lack of doctors and nurses that no one wants to go into the medical profession- as of the situation with pay etc - you all do amazing job and people need to realise how lucky we are !! for having a nhs where it’s abused from patients who don’t turn up for appointments- do not use their common sense - and will not take responsibility for their own health instead of wanting everything now! once the nhs is no more and you have to pay - people might realise - what may go for ever !! Be Kind to the staff and doctors -
GP surgery review: longfield-medical-centre
Title: Very disappointed
Rating: 2 out of 5
Visited: January 2023
Really disappointed with Longfield’s yesterday I had a large wood splinter in the bottom of my right foot since Monday and every time I walked it was really painful, hubby did have a go at removing it but to no avail. Yesterday I phoned Longfield’s and asked if I could have a nurses appointment, they said I could only have a telephone appointment !!!!!!  
True to their word I was phoned back about 4ish by a GP to be told I needed to go to A&E !!!!!!!   I was horrified to her that as surely they are aware how under pressure they are and that you should not be going there unless it’s life threatening. 
No wonder the nhs is so under pressure if drs are sending patients to A&E when all that was needed was a nurses appointment.
Finally i made an appointment with a podiatrist in Heybridge for lunchtime today who was excellent and after a few attempts she managed to remove the large splinter along with some puss where my body was already trying to get rid of it. 
This cost me £40 when all I needed was a appointment with a nurse. Thankfully I am now sorted but someone else may not be able to afford it and it could of become infected let alone the pain they would still be in.
This was unusual as have always been great in the past and have  always been really helpful
GP surgery review: audley-mills-surgery
Title: No gp appts
Rating: 1 out of 5
Visited: January 2024
Attempted to book appt but none available until end of February when gps resume but can't book more than 16 weeks in advance either so just no service.

Poor communication reception staff not interested say you have to wait until appt comes available we are short staffed etc just typical refusal to meet patient needs.

Having trouble getting gp care wasn't any easier before Xmas yet now no gp appts well over 16 wks you can't book an appt.
GP surgery review: audley-mills-surgery
Title: Exemplary Care
Rating: 5 out of 5
Visited: December 2023
I can not speak highly enough of the continued treatment I have received from my GP at this practice. The GP has been so thorough in investigating my symptoms and finding solutions - I couldn’t be more greatful. I feel very lucky to have received such an excellent ongoing service. I would highly recommend this GP practice. They have also done a lot to try and make it easier to get an appointment. There are now more appointments available to book online.
GP surgery review: audley-mills-surgery
Title: Appalling service no consistency rude admin/reception staff
Rating: 1 out of 5
Visited: November 2023
Unable to secure much needed prescription follow on from hospital been months requested multi times yet now running out of medication and no repeat implemented rude admin staff provoking stress due to their none existing empathy thats not helping the situation to solve the problem or keep the patient calm but instead infuse stress and anger pure frustration as not an alternate surgery to attend and no care given.

Difficult to get consistent care had multiple issues over 15 yrs unable to secure gp appt regularly most of the admin staff are not polite and provoke argument over the phone they never say sorry and very obstructive in helping the patient don't listen or process your given right of health care needs.
GP surgery review: audley-mills-surgery
Title: bad practice
Rating: 1 out of 5
Visited: November 2023
The doctor said we have to change my tablets, ring the practice and book, but the lady on the phone said you have to wait until the 20th, to see my doctor,,i have now run out, please advise ,,please dont ask me to ring again, i am 80 yrs old,,
GP surgery review: audley-mills-surgery
Title: Shocking bookings and enquiry system
Rating: 2 out of 5
Visited: October 2023
Trying to get through on the phones is a nightmare. I've spent almost my entire lunch hour trying to speak to somebody to ask a question about my son's prescription. I've been number one in the call queue for 30 minutes. I've also tried getting through on the general enquiries line and nobody is answering. What am I supposed to do now? I have to get back to work. The doctors are wonderful but the communication system is unacceptable. It's been this way for years. So unhappy with the service.
GP surgery review: audley-mills-surgery
Title: Great care
Rating: 5 out of 5
Visited: October 2023
I registered with Audley Mills Surgery 3 years ago when moving to the area.  I can honestly say that I have always received first class care from every member of the team.  I use their Patches online system for all non-urgent medical enquires and requests and have always received a response and appropriate treatment within 24 hours, as was the case today.  The GP's, Practice Nurse, Pharmacist, Practice manager, Secretaries, Reception and admin staff have always been warm, caring, responsive and knowledgeable and have provided my care in a timely way.  Thank you.
GP surgery review: audley-mills-surgery
Title: Terrible GP service
Rating: 1 out of 5
Visited: September 2023
Had a recent blood test for thyroid blood check. Shockingly the GP registrar just sent me a text to say he has reduced medication again by a third without consultation. I was waiting for results to then have a consultation to discuss symptoms experienced from last medication reduction. The GP registrar just made a decision without speaking with me and also on my online results it says to test for Thyroidal illness in future blood test when I have had a total thyroidectomy 6 years ago! He obviously didn’t check my notes which is very poor, which makes the reduction in medication by a third without consultation even more shocking!  I now have to make an appointment with another GP to discuss. The Appointment booking system is rubbish, one rings up, be on the line for an hour and then get cut off! Alternatively, one can try the online system for the handful of next day appointments that appear at 8pm and all appointments are taken in less than a minute. There needs to be more appointments available, and not just for next day.
GP surgery review: audley-mills-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: September 2023
This surgery has been amazing in treating me in the last two weeks. The GP that I see was so professional in the face to face appointment and giving me a call back a week later to follow up on my illness to then referring me to the necessary Hospital. 
The receptionists have also bern polite caring and helpful. 
I cannot fault this surgery on how they have dealt with my health concerns.
GP surgery review: audley-mills-surgery
Title: Poor service
Rating: 1 out of 5
Visited: September 2023
Tried to book an appointment took 1 hour and 50 minutes to get an answer even though I was number 1 in the queue for 20 minutes, partner also tried at the same time from his phone was number 7 in the queue which went down 2 places to number 5 in 15 minutes while I was still number 1 !! Today came in for an appointment was seen late, I had another appointment straight after so because of being seen late, made me late for next appointment and they rang me to see where I was because I had booked in online! Prescription was issued and sent to pharmacy which I was told would be delivered to me because I couldn’t get back there (due to condition I went there for) nothing arrived so rang surgery, 15 minutes to get through at number 1, again! Only to be told ring the pharmacy, I did, pharmacy said it’s not ready that was from 10.50 am, till 6pm! And they don’t deliver, so am sitting here now wondering what to do and how I am going to get my prescription, thanks Audley Mills surgery and pharmacy!
GP surgery review: audley-mills-surgery
Title: Terrible appointment booking system
Rating: 1 out of 5
Visited: September 2023
The booking system is rubbish, one rings up, be on the line for an hour and then gets cut off! Alternatively, one can try the online system for the handful of next day appointments that appear at 8pm only and all appointments are then booked in less than a minute. There needs to be more appointments available, and not just for next day. It is very inconvenient for patients to go to the surgery and queue up to book an appointment in person.
GP surgery review: church-view-surgery
Title: Terrible
Rating: 1 out of 5
Visited: February 2023
Phoned up yesterday to see doctor, my daughter was very poorly, to be told by god dam answer phone no appointments left, so stayed on line for emergency, to be told triage would phone some time in afternoon, how can someone on the end of a phone tell me what’s up with you with out seeing you???, probably getting same money as telephone appointments, as to seeing face to face as this would take a bit longer and they talk to you for 2 minutes on phone so get more appointments done this way, hence more money!!! this doctors has gone to the dogs, gone are the days when you could ring up , speak to a friendly lady and book an appointment, heard lots of nice things about white rose surgery , I will be changing GP
GP surgery review: church-view-surgery
Title: Not a good start
Rating: 3 out of 5
Visited: February 2023
I registered online (no confirmation on f registration) 

Called 2 weeks later to be told I was registered 2 weeks ago… booked an appointment, when I registered the image was of the surgery in crossgates so assumed that was the practice. 

When booking the appointment I was not made aware that Shaftesbury was a separate place by the receptionist. 

Went to my appointment to be told I was in the wrong place. 

No confirmation of this on the phone or via text!!

Receptionist has caused me to waste an apportionment time and now not get the check up needed! 

If the only image is going to be of the crossgates surgery and you know someone is booking an appointment that has just registered do a better job and explain there are surgery’s in different places and actually confirm where they need to go! 

Absolutely furious
GP surgery review: church-view-surgery
Title: Phone appointments.
Rating: 0 out of 5
Visited: January 2023
Since Church View surgery was taken over by Maritime Health I find it most difficult to make an appointment to see a doctor. Before this company took charge there was the app to book in advance with a doctor but this has been done away with this and now we have 5 different surgeries all with the same phone number. I have been told that the amount of patients has gone from 5,000 to 30,000 all with the same telephone number which to me is simply stupid.  
We are told there is a dedicated group of telephone operators but when you phone you often find you are number 23 or some ridiculous number in line to be answered. You used to be able to see practically all your medical records but now they just let you see the basic information through the NHS app which this surgery uses, the previous was EMIS/ Patients Access.
GP surgery review: church-view-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: April 2022
Doctors are fantastic, very though, nice, they listen to you, I've always been able to get a telephone appointment when I ring, reception staff are helpful and when GP rang after explaining my symptoms I was asked to get to the surgery as soon as possible they are very supportive.
GP surgery review: church-view-surgery
Title: Swift attention
Rating: 5 out of 5
Visited: January 2022
Having experienced great pain for the day, I rang the surgery for advice and explained my problem.  The receptionist was kind and understanding and made me an appointment for later that day - which I did not expect to even be possible.  The doctor examined me and gave his diagnosis (which subsequently proved to be correct) and referred me for an ultrasound for confirmation. He prescribed me the correct medication that same day, which helped enormously.  I was so pleased to get such swift attention.  I would add that I have used this surgery for 3 years now and the receptionists are always so lovely.  I always manage to get an appointment, by phone call is fine for me, and they have continued to follow up on my diagnosed medication condition.  I am very pleased with this surgery - and also the affiliated one, The Jones Practice - where I have also attended.
GP surgery review: conner-&-partners
Title: Great Prctise
Rating: 5 out of 5
Visited: November 2023
I called at 8.30 on a Monday morning, appointment at 10.55, X-ray at hospital at 3.45 and results back following day.
I have never had a problem with this surgery admittedly I don’t need to be there often but always get an appoint very swiftly mostly on the same day.
Dr’s, Recetionists and Nurses have all been lovely and helpful. 
This is an exceptional surgery.
GP surgery review: downhall-park-surgery
Title: Wrong information given
Rating: 3 out of 5
Visited: November 2023
Visited practice re making an appointment; told have to ring at 8.30 am on the day to see if an appointment is available - this is poor, should be able to book appointments in advance, same day should be for urgent treatment. Told receptionists that surgery website says that appointments can be made, advised that they can't make appointments but have to go via 111.
Rang 111 when I got home, advised that GPs have a duty of care to patients and that they should be making appointments, 111 can only make out of hours appointments when surgeries are closed.
Downhall park surgery is a part of the Rayleigh and District primary network  the website says "To pre-book a Saturday appointment please contact your own surgery. " as do the web sites of sugeries that actually provide out of hours service. Downhall park surgery is gining out the wrong info. both verbally and on their web site.
GP surgery review: downhall-park-surgery
Title: Awful practice.
Rating: 1 out of 5
Visited: August 2022
Always late. At least half an hour each time. And also, I put in my sons prescription for his allergy formula milk best part of 4 days ago. I gave it 48 hours after putting it in, as they tell you to, and went to collect it just to be told the doctors hadn’t sent my prescription off. They told me to come back in the morning. So I did. Still no milk. He now has absolutely no formula as this practice didn’t send his prescription off not once but twice. Absolutely do not recommend at all.
GP surgery review: the-greensward-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2022
I felt that some foods were problematical swallowing without weight loss, the GP sent me for a blood test on the same day, with the gastroenterology procedure following very quickly. Fortunately I received a positive result.
The practice was extremely helpful with my worries and questions responded
to quickly.
GP surgery review: the-greensward-surgery
Title: Extreme poor care in death certification
Rating: 2 out of 5
Visited: April 2022
My late mother was under the care of this practice, due to living in a nearby care home. After eleven days of end of life care, she passed sadly away. The care home called a doctor from this surgery when she passed away. However,they would not come out to register the death, but was on the end of a phone on a zoom call.
This is utterly disrespectful to the deceased and our family. There needs to be far more care and sensitivity for families in this situation.
GP surgery review: william-harvey-surgery
Title: unhelpfull receptionist
Rating: 1 out of 5
Visited: January 2023
waited for appointment, your sign says if not seen in 15 minutes go to reception ,so after 20minutes went back to reception and asked if there was a delay. she said dermatology nothing to do with us, i said well it is because it is in your surgery today. i was told cannot help nothing to do with me.
disgusting behaviour
GP surgery review: william-harvey-surgery
Title: Really helpful staff!
Rating: 5 out of 5
Visited: January 2023
I have been registered at William Harvey Surgery for many years, the staff are always professional and attentive, they all go out of their way to accommodate my needs.
I have been able to make an appointment to see a Doctor face to face with not much of a wait.
I thoroughly recommend this practice
GP surgery review: dr-puzey,dr-kothari-and-dr-nanda
Title: Quick response
Rating: 4 out of 5
Visited: August 2023
Recently I've found it a trial to try and get through to the surgery by phone and was pretty down about trying to do it again today. I went to the surgery's website this afternoon to see if they'd turned on the online appointment service again to see that they are now using the econsult service. I put my details in around lunchtime, got a call at 2pm, and had a nurse appointment by 3 and was seen 2 minutes early. Never had quicker service. Definitely a massive improvement on using the phone line.
GP surgery review: the-practice-leecon-way
Title: Consistently Excellent Service
Rating: 5 out of 5
Visited: November 2023
Myself and my family have been registered with The Practice Hawkwell Surgery (part of Leecon Way Practice) for a number of years now. During that time we have only ever received excellent and speedy service from Doctors, Nurses, Pharmacists and Reception/Administration staff. This morning I logged onto the linked Dr Iq app with a medication question, and within 20 mins I had received a call back and was issued a telephone appointment to discuss same day. The staff always have time for their patients and are polite, kind, welcoming and warm. We are incredibly lucky to have this surgery so close by.
GP surgery review: the-practice-leecon-way
Title: Seriously let down
Rating: 1 out of 5
Visited: March 2023
I phoned today to make an appointment for my daughter. The very nice receptionist booked a telephone appointment with a nurse practitioner for my daughter at 5.45pm. At 2.30pm I called the surgery again as I wanted to check that it was a telephone appointment and not a face to face appointment. Another nice receptionist confirmed that my daughters telephone appointment was definitely booked in with a nurse practitioner at 5.45 pm. My daughter then received a phone call from either a doctor or nurse practitioner at 3.11pm. She was in a meeting at work and had to excuse herself from the meeting, so she could ring the surgery back. She was then told that she wouldn’t have been given an appointment at 17.45 as the nurses do not work that late! and she would have to rebook next week. Very strange that two different receptionists confirmed that my daughter’s appointment was for 17.45, when clearly that wasn’t the case. It’s difficult enough for my daughter to get an appointment when the surgery is open. Which is why I was helping her. Very disappointed with this service.
GP surgery review: the-practice-leecon-way
Title: Great service
Rating: 5 out of 5
Visited: December 2022
Leecon way and Hawkwell, Staff are very efficient, really like the surgery as I have recently moved, I was easily registered and had a telephone call with the surgery.
GP surgery review: the-practice-leecon-way
Title: Well man check
Rating: 5 out of 5
Visited: December 2022
The nurse was amazing. Thorough, professional and understanding. She listened was attentive expressed genuine interest and desire to help.
GP surgery review: the-practice-leecon-way
Title: Amazing
Rating: 5 out of 5
Visited: December 2022
Since joining this practice I have only ever had positive experiences. The staff are welcoming and the clinicians have been so caring
GP surgery review: the-practice-leecon-way
Title: Out of order telephone
Rating: 3 out of 5
Visited: October 2022
I have been trying to telephone the surgery for the past week, all I am getting after ringing the number of the Leecon Way surgery is the out of order signal.  I have tried again today and also the Hwkwell Surgery and it is the same.  I also contacted my local chemist and they are having the same problem.
GP surgery review: the-practice-leecon-way
Title: Website
Rating: 3 out of 5
Visited: August 2022
On numerious times l have complained the website needs updating to give the correct opening times. Its bad enough having to wait on the telephone in a long que, only to be told the surgery opened 30 mins earlier. Please update your website.
GP surgery review: wakering-medical-ctr.
Title: totally inadequate
Rating: 1 out of 5
Visited: April 2023
3 times home visit booked for my very ill father - 3 times no visit  the third time went to wrong house and said there was no one in - did not call to check address just left saying no one in,  if he could go out then he wouldn't need home visit. Eventually duty doctor issued prescription which was sent to wrong pharmacy
GP surgery review: wakering-medical-ctr.
Title: Poor service
Rating: 1 out of 5
Visited: October 2022
They stated that they have appointments online. This is not true. I've never find any appointment online for months.
I have to call them every time, as they answer to e-mails. The waiting time is an hour! I spent all my minutes from my phone in two days because of them. They never answer to calls. I only have appointment after more than an hour waiting time on phone to 3 weeks later! I have to call them exactly at 8am to get anything. Terrible.
They cant let me see my blood test results online and dont give it over the phone. They even said I have to contact the hospital about my blood test results, but the hospital never give out information over the phone to patients, as GP has to do it.
They dont do anything well at all. Full of rubbish. Need to find another surgery soon, as they dont care about my condition.
GP surgery review: wakering-medical-ctr.
Title: Very frustrating and extremely poor service
Rating: 1 out of 5
Visited: September 2022
Having waited an extra day to receive results of recent medical tests because the surgery was “closed for training purposes” I have again telephoned after 3 pm to enquire. I was told I was number one in the queue at 3pm and am still waiting for someone to answer the phone after 50minutes. 
This is causing me serious mental health issues and must be dreadful for others further down the queue. 
Calling reception was no substitute as that put me at number 10 in a queue. 
Clearly the surgery has insufficient staff. If there are staff unavailable due to sickness then temporary substitutes should be available. Is this a cost cutting exercise? What excuse can there be?