janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: barnby-gate-surgery
Title: Poor Communication
Rating: 2 out of 5
Visited: January 2023
To cut corners, they'll send unexpected random text messages asking you to collect a prescription you weren't expecting with no explanation about why you suddenly need some tablets. This can be very anxiety inducing - is it serious or minor, what am I suffering from to warrant new medication? 

Another text received today asking me to take my blood pressure am and pm for a week (I don't have a blood pressure monitor) - why? To see if I'm eligible for a certain medication? Were my previous levels high and you want to monitor? I have no idea because they didn't provide any context whatsoever. 

This doesn't save them time, as it results in us patients having to call them to get more context anyway. If the communications were clearer, they would be providing better patient care and reducing patient anxiety. They shouldn't be so casual about peoples health. Texts are convenient, only when they contain all the relevant information.
GP surgery review: barnby-gate-surgery
Title: I am failed again!!!
Rating: 1 out of 5
Visited: December 2022
I called the surgery exactly 0830 in the morning.  As usual waiting on the line  for hours and answer was if it is urgent go to urgent care.  I do not understand this GP (family doctor) concept.
This Surgery is still accepting new patients how can they do this with out serving the the currently registered patients?   I am clue less and very un happy.
GP surgery review: barnby-gate-surgery
Title: Nightmare to book appointments
Rating: 1 out of 5
Visited: October 2022
Getting minor illnesses in the family is our nightmare at the moment. Getting a regular appointment in this surgery is like winning a lottery. I called surgery on Monday for a regular appointment and told that my GP is not working that day ask me to call on Tuesday. Called on Tuesday morning and told me that fully booked ask me to call on Wednesday morning 830and so On. I only need a telephone appointment. 
How could I recommend this surgery to others?
They’ve have tendency to push patients to hospital or boots etc. They even told my wife to go to boots to do a urine test
GP surgery review: barnby-gate-surgery
Title: Nice attitude of staff. Refered promptly.
Rating: 4 out of 5
Visited: October 2022
Pressures on all GPs are high. So yes getting an appointment was a little difficult and I was seen an hour late on arrival to my appointment. However when booking the appointment, receptionist was polite and apologetic. When I saw the doctor, again, polite and apologetic, and provided a thorough review and I was rapidly referred. Would reccomend as the care I recieved was great, and I believe all surgeries are experiencing high workload.
GP surgery review: barnby-gate-surgery
Title: Terrible
Rating: 1 out of 5
Visited: August 2022
I telephoned to try to get appointment, or for them to ask doctor to put a prescription through for me, have symptoms of UTI and feeling very poorly, told can’t put prescription through without see GP which is nire impossible and to ring 8.30 in the morning or go to hospital, UTI can quickly become serous and I think speaking to a receptionist isnot solving anything, I offered to bring a sample in but wouldn’t have it . As I felt I was getting worse I took myself of to urgent care and given antibiotics , I really don’t understand what’s going on off loading everything to hospital
GP surgery review: barnby-gate-surgery
Title: Very prompt and efficient treatment
Rating: 4 out of 5
Visited: June 2022
I recently had cause to need a routine review of some symptoms I'd had for a while. I was offered an appointment with the Advanced Nurse Practitioner the same morning who wanted to do an ECG. This was done the same afternoon by a Health Care Assistant. The ANP reviewed the ECG straight away and as it showed an unusual rhythm stated she would write to the cardiologists for advice. I received a phonecall at teatime from her stating she'd spoken to a GP about the ECG and I was advised to go to A&E where I was then admitted by the cardiologists for further investigations which are ongoing.

I am extremely grateful to have been seen so quickly and referred on so promptly and efficiently. The NHS is under an immense amount of pressure but its staff are hardworking and dedicated which should be commended. 

Well done Barnbygate!!
GP surgery review: barnby-gate-surgery
Title: Great service
Rating: 5 out of 5
Visited: June 2022
I called on a very busy Thursday morning, the receptionist was apologetic & polite when I eventually got through. 
She listened to my problem about pain in my knee & decided that an appointment with the physio would be more effective & quicker for me than me seeing a GP much later in the day and then likely getting referred to the physio anyway.  The appointment led to pain relief,  leg brace & exercises for a bit further down the line plus a follow up appointment this week 
I just wanted to message as I’m sure you get lots of complaints but although fortunately I don’t need your services often when I do the reception staff are very good, sympathetic, have an awareness of what might work best and do what they can to ensure it’s the most effective resolution. 
Well done to your staff!
GP surgery review: lombard-medical-centre
Title: Generally good but some aspects delayed
Rating: 4 out of 5
Visited: January 2023
I have had a range of experiences-injection for trigger finger (excellent), GP Care (good) but a very long delay for a lung function (Spirometry) test as "the lady who does it doesnt come in very often"-as COPD is a major issue in North Notts this is really quite shabby.
GP surgery review: lombard-medical-centre
Title: Great Service
Rating: 5 out of 5
Visited: November 2022
I know that GP practices are under a lot of pressure at present, but I was so impressed by the service I received. I called and used the telephone call back system. It worked! The receptionist offered me a telephone appointment with a GP. This suited me as I did not want to have to leave work. The GP asked me lots of questions and I felt was thorough. A prescription was sent to my pharmacy for me to collect on my way home. What more can you ask for! Thanks
GP surgery review: lombard-medical-centre
Title: Terrible service
Rating: 1 out of 5
Visited: September 2022
Waiting for ages to make an appointment. Every time is a problem to see with a GP even if it is something severe they offer phone visit. And when the phone visit will be enough they claim that GP visit is not necessary.
GP surgery review: lombard-medical-centre
Title: Poor
Rating: 1 out of 5
Visited: September 2022
I understand there is high demand but it is almost impossible to get an appointment and I really need one. But it's not for urgencies. I start work at 8am and am unable to call at that time and be on hold. But iv been trying for weeks now to get in for an appointment and still can't. I have been on nhs111 and the end result was to call my GP and get in asap. But i can't as i just get told I have to call at 8 and queue. It's ridiculous. I don't know what's wrong with me but I will never find out and get better as the system won't allow me to get in.
GP surgery review: lombard-medical-centre
Title: Horrid service
Rating: 1 out of 5
Visited: July 2022
I've been with this practice for a while. However, to even get a call from a doctor is now rare. I don't want to tell the receptionist an intimate issue but it is something that they require. And that is if you manage to get through in the first place.
GP surgery review: lombard-medical-centre
Title: Terrible Practice
Rating: 1 out of 5
Visited: July 2022
I have been with this practice for quite some time, the reason I have never changed practices is because I rarely go to the doctors, as either I don't need to or I have used the local pharmacy for any medication. However every time I have needed to use my doctors surgery I cannot get an appointment as you have to ring at 8am every morning and wait in a ridiculous queue to even be spoke to. I rang this morning at 8am and was on hold for 1 hour and still never got through to someone and I tried again at 2pm but they were fully booked for the day and what I find most ridiculous is you cannot book appointments for the next day, all you get told is ring 111 if you feel you need to speak to someone urgently. I will have to ring again at 8am in the morning with the hopes I actually get through to reception, I understand due to COVID etc things have changed, one thing I must state is this surgery has always been the same. Prior to COVID you could never get an appointment either, so you cannot use the excuse of COVID for the reason of your delays and set backs.
GP surgery review: lombard-medical-centre
Title: 3 yearly cervical smear
Rating: 0 out of 5
Visited: April 2022
I received a letter inviting me for my cervical smear test at my local GP surgery, and was able to book the service within 7 days. There was no issue agreeing a date and time outside of my working hours, and the process was not embarrassing or intrusive.  
On the day of the procedure, the female clinician who performed the test was punctual and friendly. She explained what the test was looking for, what the possible results meant and how I would be contacted. She was incredibly communicative and went out of her way to make sure I understood and felt able to ask questions. The actual test itself was over very quickly, and my privacy and dignity were upheld without fuss. As a patient who has had multiple intimate examinations, this was exactly how I would want an appointment of this nature to proceed.
GP surgery review: lombard-medical-centre
Title: Extremely unhelpful
Rating: 1 out of 5
Visited: April 2022
8.05 and they are telling you they are fully booked already. Receptionists trying to send you do emergency when you need a treatment.. poor doctors knowledge.
GP surgery review: southwell-medical-centre
Title: Great menopause support
Rating: 5 out of 5
Visited: August 2023
My doctor has offered thorough advice and support with regard to the menopause and made me feel empowered and supported- thank you !
GP surgery review: southwell-medical-centre
Title: The best of the NHS
Rating: 5 out of 5
Visited: July 2023
Spoke to a GP on Monday morning who referred me to Newark for a scan. Scan appointment booked same day for 4 days later. Scan completed and results passed back to doctor in a matter of hours. Follow up phone call from same GP Friday pm. Amazing service. Thank you.
GP surgery review: southwell-medical-centre
Title: Excellent fast response
Rating: 5 out of 5
Visited: July 2023
I called the practice this morning and was given an appointment at 10:20. The doctor was thorough, very friendly and listened well to what I explained. She gave me a diagnosis and some treatment. I was very pleased with the whole experience and the speed of response of the practice.
GP surgery review: southwell-medical-centre
Title: Efficient very quick service
Rating: 5 out of 5
Visited: July 2023
I rang for a GP appointment was given available dates and then informed there was also one in 5 minutes ,which I was fortunately able to attend  
Saw Gp on time and  also then another Gp colleague  who had a specialist interest and knowledge of  my problem .
I was given  advice and prescription and out of surgery within 20 mins of ringing for an appointment .
I felt I had to share this experience when there is so much negativity around obtaining a GP appointment .I could not have had a more positive one .
Thank you to all admin and medical staff
GP surgery review: southwell-medical-centre
Title: Looked after my little lad
Rating: 5 out of 5
Visited: June 2023
My son was really unwell - I called the practice in the morning & gave details to the receptionist, who noted it down & told me she'd let a doctor know. Within 5 minutes a lovely doctor called back who booked him in to be seen that morning. Another lovely doctor checked my son over & put up meds, that doctor was concerned about something - & being a Friday (so weekend approaching) asked me to come back in the afternoon  to recheck him to see if he had improved. Luckily he had. But it put all our minds at rest. Thank you all again, so much! I can't mention names, but hopefully those doctors know who they are!
GP surgery review: southwell-medical-centre
Title: Brilliant practice
Rating: 5 out of 5
Visited: June 2023
I have had to use the surgery twice this month for my two sons, having rarely used the GPs before.
I was very impressed with the Care Navigators on both occasions.  They took the time to get a brief idea of my concerns to arrange appropriate and timely appointments and sent me links so I could send photos ahead of the appointments. The GPs on both occasions were amazing taking the time to listen and arranging what was needed. The dispensing team were friendly and efficient as ever. Thanks so much for your care during a time of extreme NHS pressures.
GP surgery review: southwell-medical-centre
Title: Hello. Is anybody there?
Rating: 5 out of 5
Visited: June 2023
I have, today, spent over an hour trying…in vain…to reach someone. Anyone.
1) Tried results: I had tests three weeks ago and have heard nothing. (The nurse made me (previously) assure her that, in the incidence of clear results, I would ensure I had an appointment to see either her or a doctor. I would like to comply. I have tried to comply.
2) I phoned: appointments (third in line for nearly 20 minutes. No movement; 
3) I phoned general enquiries (similar to above but second in line). At  least I moved from second to first!! And there I remained. 
All the while, a voice kept telling me how very busy they were. Unfortunately, so are most of us.
I will have to go into the practice-where one receptionist will be dealing with calls/enquiries/appointments- and the whole surgery knows your date of birth and problem.
Not good enough and not unusual.
GP surgery review: southwell-medical-centre
Title: Exemplary
Rating: 5 out of 5
Visited: June 2023
I attended for a cortisone injection. I have been in a great deal of pain. Nothing was too much trouble. I felt at ease; everything was explained. Dr S and her colleague who was in attendance were highly professional, engaging and genuinely interested in me as an individual. I was advised clearly about self-care. When I mentioned associated symptoms they were addressed and further appointments offered and confirmed. Wonderful!
GP surgery review: southwell-medical-centre
Title: Exemplary service
Rating: 5 out of 5
Visited: May 2023
I have received wonderful care and attention from Southwell Medical Centre in recent weeks.  This has been at every level from Reception staff to Clinicians and doctors.  This is not something I have experienced elsewhere.  You are all to be highly commended!
GP surgery review: southwell-medical-centre
Title: When will Southwell cast off the cloak of covid?
Rating: 2 out of 5
Visited: May 2023
Unfortunately, the surgery is still requesting masks to be worn.  The pandemic is over according to world health organisation and the national health service (review wouldn't let me use capitals)  and even Newark hospital has stopped wearing masks.  Really is time to move on and get back to some normality!
GP surgery review: newgate-medical-group
Title: Brilliant nurse.
Rating: 5 out of 5
Visited: October 2023
I've just had a a appointment with the nurse, she was absolutely fantastic. Really nice and chatty and put me elat ease though out. Really positive experience.
GP surgery review: newgate-medical-group
Title: Self Service
Rating: 3 out of 5
Visited: September 2023
Seen by a nurse, who criticized the local hospital. One out of the two tests she performed was wrong. Asked to come in again, and was told to perform second test medical procedure `myself`. Went to A and E and they raised their eyebrows at that request. They concluded that this second test was not needed. Looking on line, this second test says; "done in clinic or outpatient setting".  
Not sure what happened on this occasion, but because of the messing around, it literally cost me £50. We were going away on the day and because of the re-visit to the practice (due to no fault on my part) the cost went up, before I could book.
This was not a good experience.
GP surgery review: newgate-medical-group
Title: Prompt, efficient response
Rating: 5 out of 5
Visited: September 2023
I needed to get help for someone experiencing a mental health crisis. The whole team were helpful, respectful and actioned my request in a timely and professional manner. Thank you. You made a real difference.
GP surgery review: newgate-medical-group
Title: Dr extremely helpful
Rating: 4 out of 5
Visited: September 2023
Dr extremely helpful
Whilst it took a very long time to get through on the phone the new triage form made it so much simpler to get an appointment (as long as you’re up and on in time to fill it in)
Got an appointment a lot sooner than expected
GP surgery review: newgate-medical-group
Title: Brilliant Practice Nurse
Rating: 4 out of 5
Visited: August 2023
All my query’s were answered brilliantly. She was very professional and compassionate. Listened to my response and noted everything down. Did exactly what I wanted to hear and described next steps precisely. Felt great on leaving.
GP surgery review: newgate-medical-group
Title: Lengthy process but seems efficient
Rating: 4 out of 5
Visited: August 2023
After a few failed attempts at completing the online form due to maximum number reached, I managed to submit one and the next day received a phone call from a receptionist who booked a phone call with a doctor for 2 weeks time. On this call, the doctor listened and asked questions to further his understanding. I felt listened to and was happy with outcome of further tests and a face to face appointment being booked.
GP surgery review: newgate-medical-group
Title: Great service
Rating: 4 out of 5
Visited: July 2023
Saw a lovely lady who helped me with my condition, said she would ring for review which she did exactly at the time planned than rang today as a courtesy call to see how I was doing . Fantastic service and continuity thank you
GP surgery review: newgate-medical-group
Title: Very understanding
Rating: 5 out of 5
Visited: July 2023
I made appointment due to being in a state of very high stress.
I felt the level of understanding, patience and reassurance that I experienced was very good and was at a time I really needed it.
GP surgery review: newgate-medical-group
Title: Good, prompt treatment
Rating: 5 out of 5
Visited: July 2023
Used the booking form to get an appointment. Contacted within 24 hours for an appointment and they fitted me in the same day.

Also saw the Dr I wanted to see.

Excellent service
GP surgery review: newgate-medical-group
Title: Good practice and staff
Rating: 5 out of 5
Visited: July 2023
Online form submitted but couldn't wait longer as I was in alot of pain , so rang on phone and receptionist was so kind and polite got my details down and problem im having and ask Dr to ring me as soon as they can and they did , very grateful thank you so much.
GP surgery review: the-wellspring-surgery
Title: Responsive practice
Rating: 5 out of 5
Visited: May 2022
The best GP surgery I have used. Thorough and responsive to my needs and you can always get an appointment easily when you need to.
GP surgery review: the-wellspring-surgery
Title: problem solved
Rating: 4 out of 5
Visited: March 2022
I needed a repeat prescription and the item was not available due to supply chain issues, probably related to Brexit as the item is only manufactured in Belgium.  The pharmacy suggested I call at the surgery for advice and I was treated kindly and helpfully by the nurse on duty and was told what to ask of the pharmacy so the duty doctor could prescribe an alternative.  There was a bit of toing and froing but within 24 hours I was telephoned to be reassured that the pharmacy was be dispensing an alternative.  The phone was anwered promptly and I was treated courteously and most importantly my problem was solved.
GP surgery review: the-wellspring-surgery
Title: Receptionist
Rating: 1 out of 5
Visited: February 2022
I called to make an appointment with my doctor and was told that I need to try to call them tomorrow afternoon. When asked which days my doctor is available, the receptionist reply that she cannot tell me and I need to call everyday. When asked if my doctor will be tomorrow, she says that she cannot tell me! 
I called them next day as was told and the surgery was closed. Their website says it is open from 1.30 - 6.30
GP surgery review: the-wellspring-surgery
Title: Staff experience
Rating: 4 out of 5
Visited: January 2022
Friendly and efficient staff service.
Responsability and good cooperation.
Patient care.
Nice cooperation and contact  with the staff.
GP surgery review: the-manor-surgery
Title: Exemplary Practice
Rating: 5 out of 5
Visited: March 2023
With all the bad press about GPs I wanted to share our amazing experience at this practice. We have had truly exceptional care especially over the last 3 years when my mother was very unwell and recent died peacefully at home thanks to excellent palliative care delivered by the team. 
The reception team and efficient polite and effective at navigating you to the correct service. 
The clinical staff are all fantastic, caring and thorough. They go above and beyond and always helped to put my mind at ease. 
I would highly recommend this surgery to anyone.
GP surgery review: the-manor-surgery
Title: Amazing practice
Rating: 5 out of 5
Visited: March 2023
This surgery have always been brilliant to our family; today was just another example.  E-consult request put in after 3pm (about unwell feverish baby), called back at 4pm, appointment 4.45pm with lovely and thorough paramedic, back in car with antibiotics from next door pharmacy by 5.15pm.
GP surgery review: the-manor-surgery
Title: Wonderful
Rating: 5 out of 5
Visited: March 2023
I can't praise the doctor enough. It really felt like I was being taken seriously, with anxiety and menopause issues, and I was made to feel completely normal and that I was right to talk to her. All the options were explained fully and clearly, and it made me feel in control of my health. Just being told it was ok to feel how I do was so affirming. 10/10, will talk to her again!
GP surgery review: the-manor-surgery
Title: Great Physio
Rating: 5 out of 5
Visited: February 2023
Manor Surgery has an in-house physiotherapist who is fantastic. Wait times are very reasonable (less than a week for me!) Felt really reassured after my appointment and although the diagnosis could be difficult going forwards - at least I know they are there, taking my pain seriously, and willing to refer me onwards if needed. Really good.
GP surgery review: the-manor-surgery
Title: Relived Patient
Rating: 5 out of 5
Visited: February 2023
I have had a problem with my leg for a number of weeks and as the trouble seemed to be getting worse I called the surgery to make an appointment. The phone was answered almost immediately, and the receptionist was very polite and efficient. I was expecting to get a phone appointment and was told that a Doctor would call latter that day. Within an hour I was called back and the Doctor asked if I could attend the surgery within the next couple of hours. I was seen within minutes of my arrival, and was reassured about the pain and swelling in my leg and when I mentions a long standing worry that I had but neglected due to the possible embarrassment of an examination the Doctor put me at ease and preformed the examination, which was not in the least embarrassing. The result was very reassuring. He also arranged a blood test as a follow up which confirmed what I had been told. Thanks to the kind and professional way this matter was handled a nagging worry has been removed. With all that is going on in the health service at present, this practice is an example of how good it really is. Thank you to all at Manor Surgery you are a credit to your profession.