janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-mitchison-road-surgery
Title: Unprofessional conduct from staff
Rating: 3 out of 5
Visited: January 2023
Came into the surgery in afternoon to see two receptionist arguing and there was sick patients at reception. Eventually I walked out the surgery as both staff ignored me. So I cried and left the surgery. I register at new surgery now not happy with your surgery
GP surgery review: the-mitchison-road-surgery
Title: Downhill Stretch
Rating: 1 out of 5
Visited: January 2023
Stayed after the mass resignation as I dont use doctors much until now. In December I had a Heart attack and heart surgery, when discharged I had a leter containing the medication I need to be on for life. 2 weeks later I find the surgery have lost the letter and no knowledge of my medication , asking who I gave it to and am I sure i delivered it whilst whingeing to other staff about a lost Samsung receipt, such professionalism. Knowing the whole staff and their shift patterns was not in the sign on forms i’m afraid, so do I trust them anymore or move practices? This has me worried at a time i’m supposed to avoid stress.
GP surgery review: the-mitchison-road-surgery
Title: Very Happy
Rating: 5 out of 5
Visited: December 2022
Best surgery. Doctors are great and referred me got an appointment same day. Helped my family a lot too
GP surgery review: the-mitchison-road-surgery
Title: Really great practice, efficient staff and good service
Rating: 5 out of 5
Visited: August 2022
I have been with Mitchison Road for 10+ years now and have always been very satisfied with how the practice treats patients, processes requests and results and keeps the patient informed. Lately I am finding the new app (Dr iq) to be an extremely efficient and helpful means of speaking with the clinic, a doctor, a clinician or the admin team - they are super fast, responsive and efficient and I have never once felt like they genuinely don't want to do what is best for me. Even getting to see a GP face to face is relatively easy; when it is pre-determined that you need this; I am very happy with the team at Mitchison Road and would happily recommend to anyone :)
GP surgery review: the-mitchison-road-surgery
Title: Very poor and unacceptable service
Rating: 1 out of 5
Visited: April 2022
poor patients care
chasing incorrect hospitals for results
expecting patients to chase for results
receptions need more training 
not reassuring patients 
Leaving patients with more questions than answers
over the last two years not being able to book appointments 
waiting over 2 or 3 weeks for a face to face appointment
GP surgery review: elizabeth-avenue-group-practice
Title: Excellent care
Rating: 5 out of 5
Visited: October 2023
Staff and doctors have given me thorough, excellent care after my surgery. They have been able to explain the issues carefully and reassure me which I am very grateful for.
GP surgery review: elizabeth-avenue-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
I've always received the support I've needed with this practice, regardless of the doctor or nurse advising or treating me.
GP surgery review: elizabeth-avenue-group-practice
Title: Amazing GP surgery
Rating: 5 out of 5
Visited: September 2023
I have been with Elizabeth Avenue GP since I was born and they have been so supportive to me.
My daughter has also been there since birth and she is so comfortable at the surgery witch is perfect as she has autism so if she was not comfortable this could cause more problems.

Honestly wouldn’t go to any other GP

Thank you to all the doctors, nurses and the reception team for being so helpful.
GP surgery review: elizabeth-avenue-group-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: August 2023
From reception, nurses, and doctors all fulfill their roles with compassion and efficiency and instill a trusting relationship between patients and practice
GP surgery review: elizabeth-avenue-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
I cannot speak highly enough of the Elizabeth Avenue Practice. When contacted
on e-consult, one of the four doctors rings within a day and gives time and thought to a problem. They are good listeners and do all in their power to get speedy hospital appointments. They are always polite and patient. The same goes for the nurse. I consider myself and my family very lucky to have been with them for 45 years.
GP surgery review: elizabeth-avenue-group-practice
Title: Great Practice
Rating: 5 out of 5
Visited: July 2023
I’ve been a patient here for 20+ years. In the past month I have seen both a Dr and also the experienced Practice Nurse who I’ve been seeing for many years who is fantastic. 

As always I find all of the the staff to be friendly, helpful and professional. Despite the turbulent Covid times in recent years, Elizabeth Avenue has managed to maintain the feel of a caring family surgery and I’m grateful to be registered here.

I was able to book both of these appointments in a timely fashion, the first with the GP as an emergency and then the review with the Nurse for today.
GP surgery review: elizabeth-avenue-group-practice
Title: Worse staff and care
Rating: 1 out of 5
Visited: March 2023
They only give you advice on phone and never book an appointment. They don’t help you and they ask you to complete the online form. After the website redirects me to call them, they said: “at least you gave it a go”. You can sense the mocking in their voice. The doctor did not help either and told me to just take paracetamol while my condition worsened and I had chest pain.
GP surgery review: elizabeth-avenue-group-practice
Title: Fantastic Practice!
Rating: 5 out of 5
Visited: March 2023
I always had good experiences in the 3 years ive been at this practice especially when it comes to the care of my children ive always received a quick responce to my E consults and have found all the doctors to be knowledgeable and caring also the reception staff are helpful
GP surgery review: elizabeth-avenue-group-practice
Title: No response
Rating: 2 out of 5
Visited: January 2023
I filled out an econsult late on Friday as I had an extremely high blood pressure reading.(210/112). I was told I would get a response by 6.30pm on Monday. That left me with no option other than accident and emergency.
GP surgery review: elizabeth-avenue-group-practice
Title: Extremely Rude and Unhelpful Reception Staff
Rating: 1 out of 5
Visited: December 2022
Very bad experience with the Reception staff at this practice.  Basic lack of communication skills or understanding of simple and polite questions.  Receptionist became angry and shouting for no apparent reason.  Have always had a good experience with the Doctors at this practice but would avoid simply for the reason of not wanting to be  spoken to or having to deal with such rudeness again.  From reading reviews on Google I'm not the only one who's experienced this and would hope the NHS (of which I've always had such a fantastic experience with) is able to solve this  before more people are denied healthcare
GP surgery review: new-north-health-centre
Title: Friendly front staff, rude GP
Rating: 1 out of 5
Visited: July 2023
The admin team are extremely helpful, friendly and kind. It is easy to get appointments, however the doctor will not see you in person, only over the phone. His manner is abrupt, often rude and dismissive
GP surgery review: new-north-health-centre
Title: Rude doctor
Rating: 1 out of 5
Visited: July 2023
My experience has been very disappointing, I'l be moving to another practice. It took 6 days to get a very simple test done. I'd had an online GP appointment, which advised the test, but the practice decided I needed to talk to their GP as well. I had to keep ringing back to check if the results were in, as the practice said they would not call me once they arrived.

Once the GP finally called with the results his entire statement was literally "the test has come back negative there is nothing there". I asked for some more information, and he then became condescending and dismissive. I don't feel like it's too much to ask for more than one sentence in a diagnosis. I don't feel like a GP should become aggressive and raise their voice when asked for this.

My partner has also had a similar experience with this doctor.
GP surgery review: river-place-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2024
My appointment with my GP was organised very promptly. The consultation included a thorough examination to check for any symptoms. Everything was explained clearly and all my questions were answered fully.
GP surgery review: river-place-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Great support in understanding menopause and related problems with HRT.  The GP from the woman’s clinic was super professional, inclusive and kind. I felt valued and listened to in a moment of panic after having surgery and not understanding clearly what was going on due lack of communication from the hospital.
GP surgery review: river-place-health-centre
Title: Fantastic Team
Rating: 5 out of 5
Visited: December 2023
I've always had a really good experience in this Practice. All the doctors are brilliant, so easy to talk to, professional and thorough. Receptionists are efficient and professional even when there is a lot of pressure on them. I feel very safe and looked after. Thank you
GP surgery review: river-place-health-centre
Title: Great for women’s health & I was listened to
Rating: 5 out of 5
Visited: December 2023
I’ve always found this practice super-helpful and supportive. When I knew something wasn’t quite right I was listened to and was properly checked out. I ended up needing surgery and my GP was very reassuring and explained everything clearly and kindly. 
I also find them very accessible for women's  health issues and they are supportive and knowledgeable when it comes to the perimenopause.
GP surgery review: river-place-health-centre
Title: Appointments like Goldust!
Rating: 3 out of 5
Visited: December 2023
A 3-week wait for an appointment to see a Dr for asthma and viral infection breathing difficulties and no reply to my eConsult online request ... doesn't inspire confidence in the service.
GP surgery review: river-place-health-centre
Title: First Class Care From River Place Surgery
Rating: 5 out of 5
Visited: November 2023
The service that my mother receives from River Place Surgery is first class. I just want to thank all involved  in her care  from the doctor to the nurse  and reception staff Nothing is too much trouble.
GP surgery review: river-place-health-centre
Title: Organised and efficient practice
Rating: 5 out of 5
Visited: November 2023
Called late morning regarding my
Ear problem 
Was called back and seen in surgery within the hour really felt I was looked after and am grateful
GP surgery review: river-place-health-centre
Title: Great practice - really responsive and compassionate
Rating: 5 out of 5
Visited: September 2023
Since changing to this practice just
Over one year ago, I have been pleased time and time again at the responsiveness and care this practice has provided to both myself and my new born baby. Whether calling to arrange check ups and injections for my daughter or submitting a e-consult for myself they provide a fantastic service (a level I did not see at my previous practice in Newham). All staff members i have engaged with are professional and clearly well trained.
GP surgery review: river-place-health-centre
Title: Great NHS surgery
Rating: 5 out of 5
Visited: August 2023
I recently made use if River Place surgery for an ongoing medical condition.  From day 1 the receptionists, diabetic nurses, doctors and pharmacists gave delivered really caring and professional service in a prompt and humane manner.  I believe they have gone above and beyond the services I experienced in other surgeries I have consulted. I cannot praise thus surgery highly enough.  These people are the model on which health care should be based.  Thank you for your service.
GP surgery review: river-place-health-centre
Title: Friendly Doctors
Rating: 4 out of 5
Visited: July 2023
My family have been patients at this practice for over thirty years. Overall the service of the doctors is excellent. The doctors take time to listen help where they can. They have also come on home visits.  One named GP also rings to check on elderly family members. However the system for booking appointments is not patient friendly. I don't understand why the system is not open all the time. Surely it is known when the doctors work and when they are on leave. Having been told to keep ringing or going in every two weeks only  to find that all the appointments have gone. Last year I waited five weeks for an appt but at least I knew I was going to see my doctor. This year I have yet to get an appointment. We are always told get it checked by a doctor, that it seems is easier said than done.
It's a shame as it lets the the health centre down.
GP surgery review: st-peter's-street-medical-practice
Title: Very grateful
Rating: 5 out of 5
Visited: January 2024
My family and I have been patients at this surgery for c.30 years. We have had good experiences from reception, admin, nursing staff to the doctors.

During the summer, my uncle with whom I was extremely close passed away suddenly and at a relatively ‘young’ age. I was and still am devastated and shocked. 

To add to my sadness and stress, I myself was admitted into hospital in the autumn and my mother has had health issues too. 

The review page states that I am not allowed to name individuals, so I will state that one of the GPs has been extremely patient, understanding and kind throughout this difficult period. His helpful advice and calm nature has kept me sane during these trying times. He has been my GP for many years and has always given good counsel. When necessary, he has referred me to other professionals and has always involved me in the decision-making process. 

I am extremely grateful that my family and I are patients at this practice.
GP surgery review: st-peter's-street-medical-practice
Title: Professional health care
Rating: 5 out of 5
Visited: December 2023
The entire team from the admin staff to the GPs, always deliver a great service to their patients. This medical practice is a credit to the NHS.
GP surgery review: st-peter's-street-medical-practice
Title: great practice
Rating: 5 out of 5
Visited: September 2023
just wanted to say how efficient the e consult service is.
Put a consult in one evening, got a call next morning from receptionist offering me a face to face appointment that day.
Never had to wait more than 5 days for a gp call back or appointment.
GP surgery review: st-peter's-street-medical-practice
Title: Knee examination
Rating: 5 out of 5
Visited: September 2023
A very satisfactory examination and explanation of my knee injury. The Doctor was thorough and gave a comprehensive explanation of the likely damage and options for rehabilitation and recovery. I am completely satisfied with the recommended course of action with the option for a further consultation if necessary. Thank you
GP surgery review: st-peter's-street-medical-practice
Title: Fantastic practice - the best
Rating: 5 out of 5
Visited: August 2023
I love this practice. I have been with it around fifteen years. The doctors are lovely. They care and have a good ethos.  I also find the staff very human… and helpful. Of course much of the time they are functional, to get through their heavy workload. I am always really nice to them, because they deserve it. Whenever I have really needed particular help they have also shown how much they care, and they have always tried to help where they can.

I must admit I don’t like econsult and preferred queuing at 8am or booking online - I can’t have my phone on at work, so it makes it quite stressful waiting for a call back, but often you get a message instead. I can however see why they need to do this given the pressure on resources, and if I can request something by econsult rather than have to waste resources with an unnecessary appointment then I think this is probably a good thing.

This doesn’t stop me thinking this is a great practice. I have never regretted transferring here - it was one of the best decisions I made. Friends tell me things about their practices, and I realise how lucky I am.

Thank you.
GP surgery review: st-peter's-street-medical-practice
Title: Brilliant service
Rating: 5 out of 5
Visited: August 2023
I had the most amazing experience with attention to detail in regard to the fabulous service from St Peter’s Medical Practice recently. Their E-Repeat Pharmacy department really went the extra mile to procure an alternative eye ointment from local pharmacies. I had totally run out of ‘my usual’ eye ointment and was quite stressed about not having any to use. I expressed my gratitude to the GP’s & all members of staff for this and their assistance and support always. Thank you very much. I will not hesitate to recommend your medical practice to my family members and friends.
GP surgery review: st-peter's-street-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Excellent service,  very kind and understanding staff,doctor's,  nurses and reception .My mother being monitored closely with her medical condition which is very good.
GP surgery review: st-peter's-street-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2023
I am so happy this is my local GP. The staff always go above and beyond to assist you. I felt so put at ease at my recent check up, I was well informed and had all of my questions answered in a kind and considerate manner. I’m massively grateful for the level of care I receive from my practice, thank you.
GP surgery review: st-peter's-street-medical-practice
Title: Simply the Best
Rating: 5 out of 5
Visited: June 2023
I first passed through the practice doors of St.Peter's mid way through 1983 and have been looked after by them ever since. During this period of time I've fortunately enjoyed reasonably good health but along the way I've also had some pretty bad experiences requiring hospitalisation. During all this time I have been ably supported by a very efficient team of genuinely nice and highly competent people and I am not overstating things when I say that their standard of care is why I'm still alive today. I feel very fortunate to have been a patient at this practice for all this time and would recommend it to anyone wanting to be looked after by a well run and capable GP practice.
GP surgery review: st-peter's-street-medical-practice
Title: Best interaction with GP & Reception
Rating: 4 out of 5
Visited: May 2023
The E-consult was a waste of time as was told to contact GP. 

It took a while to get through to reception, but once I did, it was quick and painless.

Locum Doctor was great, asking questions and showing genuine concern.  Gave a diagnosis and mentioned other useful topics for health.

Lady at Reception was friendly and helpful

This was probably the best interaction with the practice for 18 years :)
GP surgery review: the-miller-practice
Title: Very approachable practice
Rating: 5 out of 5
Visited: November 2023
I have been treated promptly and with courtesy. The follow up to appointments are impressive  
The introduction of a pharmacist works very well
GP surgery review: the-miller-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Over the past few months I have seen several doctors at the Miller Practice. I have never asked for a specific doctor. Each time I have been blown away by what came across as a very real personal interest and care for my well being. Each time I felt the Dr was actually listening, not just waiting for me to finish in order to give me some kind of standard response. And having taken quite detailed notes for a range of things to follow up on, every one of those things happened without fail after the appointment. These days I often hear complaints about the NHS. I have only very good things to say about the Miller Practice.
GP surgery review: the-miller-practice
Title: Amazing practice
Rating: 5 out of 5
Visited: May 2023
The medical staff in this practice is superb, and so is the admin staff. I highly recommend this practice!
GP surgery review: the-miller-practice
Title: Used to be great then COVID happened
Rating: 3 out of 5
Visited: September 2022
I was so so happy to register here in 2018 after having been at a dreadful surgery where you had to fight hard for an appointment if you could get one at all. This surgery was wonderful - it had a daily walk in, same day appointments were possible plus you could make appointments online with a GP of your choice, often the same week. But then COVID changed everything. No more walk ins and no more online appointment booking system. It’s now econsult or trying to persuade an unfriendly receptionist that you need a same day appointment. It’s such a shame. The GPs, when you do get to see them, are great but why is it still acting as we are in the middle of a full-on lockdown? Why can’t we make appointments any more without going through time-consuming and stupid hoops? Why no walk ins any more? Why can’t it go back to how it was? I just don’t understand. It’s really upsetting.
GP surgery review: the-miller-practice
Title: My Doctor is amazing! Great practice.
Rating: 5 out of 5
Visited: March 2022
My Doctor is incredible, brilliant, knowledgeable and extremely empathetic. She is so caring and patient, I couldn’t wish for a better Doctor.
The reception staff are lovely and so helpful.
The Miller Practice is great.
GP surgery review: ampthill-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: September 2023
My last consultation at the practice (yesterday) was a pleasure. Both reception staff and the Doctor were very helpful and professional. Both were very concerned to make sure that my immediate concerns were fully addressed to my satisfaction.  Based upon this experience I can't recommend them more highly!
GP surgery review: ampthill-practice
Title: Quick response
Rating: 5 out of 5
Visited: June 2023
I was in desperate need of help with a prescription problem and the operations manager got back to me within a couple of hours and resolved my issue quickly and calmly and eased my anxiety instantly. Thank you so much Operation Manager!
GP surgery review: ampthill-practice
Title: Declined repeat prescription item
Rating: 3 out of 5
Visited: June 2023
When I have ordered a repeat prescription for myself or family members, sometimes decide to decline an item without informing the patient. Which means the person usually have to order the item again and by this to time the patient has none of the prescribed medication left. Which causes problems if the pharmacy does not have the item.
GP surgery review: ampthill-practice
Title: Wonderful practice
Rating: 5 out of 5
Visited: June 2023
The Doctor a spoke today was really helpful and I can’t thank him enough. Today's experience proved to me that when you need help there are nice professionals who will use that appointment slot to listen carefully and provide support that I need. 
Thank you
GP surgery review: ampthill-practice
Title: Friendly practice
Rating: 5 out of 5
Visited: March 2023
Had phone consult and then invited in to see doctor within a few days. Doctor dealt with all my queries and arranged tests for me. It was good to be dealt with so quickly by a friendly and reassuring doctor. Reception staff also very pleasant. Very satisfied with my visit.
GP surgery review: ampthill-practice
Title: Good practice
Rating: 5 out of 5
Visited: March 2023
Gp displayed very good communication skills. Gp was reassuring and clear with all the information. Gp kindly booked my blood test and gave me the necessary forms.