janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: victoria-medical-centre
Title: Excellent medical and pharma services, BUT (oh dear!)...
Rating: 3 out of 5
Visited: June 2022
In 2021 I presented with multiple site skin conditions eg moles. A biopsy was taken and I then had minor surgery at the practice to treat them. Some sites were not treated but I was advised to come back for review in six months. I got an appointment for eight months later, in June 2022, but that was cancelled - and no alternative was offered. The current PPG newsletter tells us that the minor surgery service experiences a high level of no-shows, so I requested standby for a cancellation or no-show slot. This request was refused. When I tried to make another appointment I was told that that was impossible because all slots were full for the foreseeable future. I was advised to keep trying. This meant spending ages on the phone only to be told the same thing. No appointments, no surgery review. I was also told that I couldn't be seen anywhere else. 

As a patient at this centre for many years I know that you have to accept things as they are; the VMC does not like complaints and my experience is that they are simply  ignored. Indeed some years ago I received a stern telling-off for making one.
GP surgery review: victoria-medical-centre
Title: Good time keeping
Rating: 5 out of 5
Visited: May 2022
Very pleasant and nice atmosphere at the medical centre,any appointments I have attended have been on time and the staff very friendly
GP surgery review: victoria-medical-centre
Title: Short staff but still good practice
Rating: 5 out of 5
Visited: March 2022
Wanted to praise the front desk for letting me know that my appointment was running late,and to be honest we are in covid times still,im just very happy that I had my appointment and saw the doctor  got the service that I required,thank you so much victoria medical centre
GP surgery review: victoria-medical-centre
Title: Appointment system not fit for purpose
Rating: 1 out of 5
Visited: March 2022
I have waited 40 minutes for my appointment and had two more people in front of me, adding another 20-30 minutes to an already late appointment. Unacceptable that you have an appointment system and you can't keep them
GP surgery review: victoria-medical-centre
Title: Extremely disappointed
Rating: 1 out of 5
Visited: March 2022
I have been trying to see a doctor for an urgent matter , I walked in the clinic the morning as they weren’t answering the phone, the receptionist told me that 4 doctors are covid positive and that they didnt have any doctors available ! Which i found it weird. An entire practice with no doctors.than in the afternoon I called to try to book a call back from a doctor than she told me call back at 9 am next morning as they dont have appointments … it was very confusing…. I am patient in this clinic since 2010 and to be honest I can count on one hand how many time I was lucky to see a doctor … this time I am really thinking to move a practice as the service is getting worst and worst also the front staff are very rude and have no compassion to suffering patients .
GP surgery review: victoria-medical-centre
Title: Wrong Number Update
Rating: 1 out of 5
Visited: February 2022
As I couldn't access out of hours services due to wrong number left on automated message - number was for Westminster Vaccine Helpline - and no listing of the correct number on GP website I called the 111 service.
Due to my symptoms I got a swift call back and an arrival appointment at local hospital A&E.
Luckily all okay but needed medication that can only be prescribed.
GP surgery review: victoria-medical-centre
Title: Out of hours
Rating: 5 out of 5
Visited: February 2022
Just want to praise the medical centre for what a good service and out of hours service was provided for me,I rang at midnight as I was feeling very ill,I was put through to the out of hours then to 111 who then booked me with the medical centre for the very next day first thing in the mornings to speak to my GP,very efficient service and my gp was good too.thank you for setting this service up.
GP surgery review: vale-medical-centre
Title: No Appointment
Rating: 2 out of 5
Visited: June 2022
My wife is struggling with pain and I am trying to book an appointment from last 4 days but it is just impossible to get it. I tried calling and also tried online but failed to get an appointment. She is still suffering from pain but I feel helpless. I request please please improve the appointment system.
GP surgery review: vale-medical-centre
Title: Very nice GP
Rating: 5 out of 5
Visited: April 2022
Took my mum to se the GP and he treated her very well/. Was able to refer her to other services and to reassure us that all will be ok. Recommend the practice.
GP surgery review: vale-medical-centre
Title: Great GP
Rating: 5 out of 5
Visited: April 2022
I have been a patient here since December and the GP I have seen was great. The care I received was appreciated and I felt listened as well. Thank you
GP surgery review: vale-medical-centre
Title: Brocken system- covid or departure of manager?
Rating: 2 out of 5
Visited: March 2022
I have given up on this practice as they don't keep to their appointments. I spent an hour on hold before being connected at 8.59am (22-03-22) I was given a telephone consultation for 5.50pm, I was never contacted. Today i have had no choice but to spend £50 for a 10minute video consultation with a private doctor. So now the question for the poor isn't just heat (their homes) or eat, it's heat, eat or treatment.
GP surgery review: vale-medical-centre
Title: Referral Letter
Rating: 1 out of 5
Visited: March 2022
I was referred by the doctor on the 7th March to a clinic ( in my on line notes which I can view) and to date, I still have not received my appointment.  I have emailed the reception- Nothing, my consultant at Guys has wrote to the them last month as this effects the CKD but  I have still not have any contact what so ever from the surgery about this.  Absolute disgrace and zero empathy with their patients.  Any one can so sorry, its what you do about it to prevent it from happening again to other patients that counts. 

I have been with this practice for over 25 years and Doctor Israel senior ( god rest him) and his partners at the time would NEVER have allowed this to happen as they were all about the patients and following up care.
GP surgery review: vale-medical-centre
Title: Very unhelpful
Rating: 1 out of 5
Visited: February 2022
Extremely difficult to make appointments, even if your condition is serious. Expect to wait forever on the phone when trying to get through to them and then expect to be told that they cant help you and you'll need to call back at 8am the following morning  - 
 and then you'll also need to wait on the phone for at least 30 minutes before you even get through to reception...(or they'll tell you to  use patient access which doesn't allow you to book anything in advance until 9pm -  and even then the options are extremely limited or non existent.)
Do yourself a favour and save countless hours of frustration: if you can go to another GP, do so -  this is the most "un-user friendly" GP practice I've ever experienced.
GP surgery review: vale-medical-centre
Title: Nice reception
Rating: 5 out of 5
Visited: January 2022
I had difficulty getting through as they are very busy but I know all practices are very busy now. Once I got through the receptionist was extremely helpful. Thank you
GP surgery review: vale-medical-centre
Title: Very bad service
Rating: 2 out of 5
Visited: January 2022
I called the practice & was caller No 50 had to wait over an hour then needed review by pharmacist it took me 3 days to receive a call half the time they werent calling when they said they would & on one occasion there was no record of a call.  I have found this very stressful as i was running out of medication & i have now broken out in eczema wth the stress
GP surgery review: vale-medical-centre
Title: Impossible to book an appointment online
Rating: 2 out of 5
Visited: January 2022
I have previously been able to book a telephone appointment with a GP online via the patient access app. Since the Vale practice have seemingly changed their website provider (or something), the option to book a general appointment with a Dr online has disappeared. You are now only able to book for smear tests and weight /height / blood pressure appointments run by the practice nurse. I also noticed that there is an extensive list of services which you have to pay for eg blood tests. Can someone at the Vale practice please explain what is going on here please? Why have the Vale practice made it impossible to book an appointment online now? Booking online was very convenient and easy as, with many people, I have to get my kids to school and myself to work in the mornings and cannot afford to sit on the telephone for 50 mins trying to get an appointment. This is very, very disappointing.
GP surgery review: eltham-medical-practice
Title: Prompt diagnosis and treatment
Rating: 4 out of 5
Visited: January 2022
We recently had cause to consult a doctor regarding my Mother-in -Law. We received very good assistance from all concerned at Eltham, including the doctor, the nurses taking blood tests and staff on the enquiry line. The patient is now improving. Thankyou to everyone.
GP surgery review: eltham-medical-practice
Title: had a awful experience today in eltham medical practice
Rating: 1 out of 5
Visited: January 2022
The staff receptionist especially are very rude not helpful not wanting to try to help i have never seen anything like it before in any other surgery
Always prescription not ready on time or if is ready it's on last minute
I went there twice today for prescription supposed to be ready but wasn't so i couldn't get my medication today receptionists were like they are  god you can't ask them anything
Very rude they are there to help people not to humiliated them
Do not join this gp you will regreted if you do
GP surgery review: eltham-medical-practice
Title: Nice practice
Rating: 4 out of 5
Visited: January 2022
Receptionist are friendly and willing to help with enquiry depending on Receptionist you speak to on the day.
Can wait over your appointment time but with current situation it's going to happen. 
Overall satisfied.
GP surgery review: lakeside-medical
Title: Unable to get appointments for my son!
Rating: 1 out of 5
Visited: October 2022
It took 40 minutes to get through to Lakeside medical practice and when I did the receptionist asked me who the appointment was for, it was explained that it was for my son who is 15 years of age and that he had not been well during the night. The receptionist advised that they had nothing available and that a nurse would call me on Friday morning. I explained that I did not wish to have the nurse call me I wished for the doctor to see my son, she then went on to say that there are no availabilities until the 30th November which is absolutely appalling for a doctor's surgery especially when it's a minor that needs an appointment
GP surgery review: lakeside-medical
Title: GP appointment
Rating: 5 out of 5
Visited: September 2022
I completed a doctrin form and was phoned at 8.15am to be seen at midday. Doctor was excellent and organised various tests. I had to contact the surgery again through doctrin, and  was contacted by 9.30am and prescribed antibiotics. Not had any contact for a number of years but twice in a week and both times dealt with efficiently and with care
GP surgery review: lakeside-medical
Title: Good practice
Rating: 5 out of 5
Visited: September 2022
The Dr. Attended to me well. She carefully listened to me. Her intelligence is fantastic. She took time to review my medications and did the needful.
GP surgery review: lakeside-medical
Title: Great Doctor!
Rating: 5 out of 5
Visited: August 2022
My doctor was very thorough and wanted to address and heal my medical injury I have got with practical and as effectively as possible.
GP surgery review: lakeside-medical
Title: Bad Practice
Rating: 2 out of 5
Visited: August 2022
Can the practice please tell your receptionists to stop asking us "why do you want to see the doctor"?  "What is it regarding" and to stop giving patients medical advice because they (the receptionists) are not doctors and they have no business with what is wrong with us that made us want to see a doctor.  How can they quantify a case that requires seeing a doctor and one that doesn't?  I once phoned about a constant Thrush and the receptionist asked me to go and buy Canesten from booth, when I was actually on my third dose of Canesten pessary.  I did exactly the same job but in a different surgery and we were never allowed to advice or ask patients their reason for wanting to see their GP.  This is a very bad practice and should be stopped.
GP surgery review: lakeside-medical
Title: Appalling service
Rating: 1 out of 5
Visited: July 2022
Asked for a prescription I had used many time when on holiday
It was not issued and no one informed me until a few days before I was due   to leave for my holiday 
I called them and was told i had to visit surgery but only available appointment was when I was on holiday
terrible surgery and even worse doctors
I am actively looking for a new practice
Would not recommend this place
GP surgery review: lakeside-medical
Title: Greatest practice
Rating: 5 out of 5
Visited: July 2022
Service provided to me was great
the staffs member were very kind 
I will recommend the practice to family and friends at any time. The doctor was amazing and good in her job. she make all possible investigations to make sure that my situation was dealt with at all means
GP surgery review: lakeside-medical
Title: Unclean, unwelcoming, uncomfortable
Rating: 2 out of 5
Visited: June 2022
The GPs and the nurses are kind, but the place is so incredibly dirty. I had to go today to a mandatory regular test. 
The chairs where one is supposed to leave the clothes were so dirty, so was the chair where I had to lie down. Everything on the trays was left open. I am appalled after a pandemic a GP practice can look so abandoned and unclean. There's definitely more funding needed to get proper cleaners in place. I just wanted to get out of the centre as quickly as possible, and I hope I didn't catch anything by attending the appointment. I have a doubt if the instruments used for the test were clean. Absolutely horrible experience. I only went there because I had to. NHS keeps sending messages and letters if one ignores these appointments, but next time I'll simply ignore the letters. A place to avoid at all costs.
GP surgery review: lakeside-medical
Title: It's been a nightmare
Rating: 1 out of 5
Visited: May 2022
I have had the worst luck with this GP service and I feel like COVID has had something to do with it. I have been experience abnormal physical symptoms and when I tried to call for a full health screening, I was told that my case wasn't urgent therefore I had to wait an additional three weeks to get a routine check. They now sent me a telephone consultation booked for the second week of June. When and why is it so difficult to see the GP. When did Lakeside become an Urgent Care centre? I've also been bleeding for the last 3 weeks, when I called in on the 30th to try and get an appointment, the receptionist responded with ' we can get someone to call you', I requested for a face to face but, they only forwarded my appointment to Erith Urgent Care who then told me it was my GP's responsibility to book a scan on my behalf. So, I know have to go through this whole thing AGAIN! 

I ask again, why is it difficult for me to see my registered GP? Why is everything via phone? Due to my work environment, I do not have access to a mobile phone but the receptionist don't seem to take that into consideration. It is coming across as though my health needs are not important or a priority so where do I go from here? I just want to see my GP and get the support that I need without having to wait 3-4 weeks for a phone call. Where is the duty of care? Where is the support in care?
GP surgery review: lakeside-medical
Title: So inefficient
Rating: 1 out of 5
Visited: May 2022
Take over a week to receive a fitnote. I still haven't got it and its been a week. I was seen by the GP although he refused to give the fitnote until I had been seen by the hospital. Now I have been seen the surgery is making me wait at least another three days (the weekend) until I receive a fitnote. I think this will be the last poor experience I will endure with this practice. Time to find a new practice I think
GP surgery review: royal-arsenal-medical-centre
Title: Poor Management
Rating: 1 out of 5
Visited: March 2022
Poor service, it is very hard to get through the phone, forget about getting a suitable appointment. Sometimes e-consult helps, but, even then, you have to wait up to 5 days before you get a response (sometimes even later than the expected date, failing on their own target), even if the recording on the practice line says you will get a response by the next working day. Even when you receive a response, it may not answer what you asked for. And instead of getting a GP to call you back, I have to call again to rearrange for a phone appointment. 
The practice does not have an online booking system (this is a new practice and the online booking system is something I have seen in all older practices I was registered with); the online system to see my test results is no longer working and after weeks of submitting a request to be granted access, I still have not heard anything (I used to have access to Patient Services and this is no longer working. My previous practices used Patient Access but this is not available for the Royal Arsenal). Their self-check-in screen has never been working since I have joined this practice 3 years ago (they say it is temporarily broken, the reality is that it has never been working). 
GPs and staff are mostly professional and friendly. I have only met one nurse and I did not think the nurse was much empathic. I am only staying with this practice at the moment because the practice is clean and GPs are mostly professional but I would not recommend it. This is a new practice and really should be doing better than this.
GP surgery review: royal-arsenal-medical-centre
Title: good practice
Rating: 4 out of 5
Visited: March 2022
I have found the Doctors and reception staff are so helpful and friendly. This practice serves a lot of the community but I can always speak to a doctor the same day I call. This has been extremely reassuring with a four month old.
GP surgery review: royal-arsenal-medical-centre
Title: Poor Practice
Rating: 1 out of 5
Visited: March 2022
After leaving several eConsult forms without response, I went into the Practice to arrange an appointment at 08:00, was promised again I would receive a call to discuss, did not occur. Management and processes incredibly poor, which would leave people unable to book an appointment with GP and therefore would be forced to go to A&E, with is completely inappropriate for A&E.

Extremely poor Practice
GP surgery review: royal-arsenal-medical-centre
Title: Horrible service
Rating: 1 out of 5
Visited: March 2022
It is practically impossible to get a slot to see a GP. Econsult will route significant symptoms needing to see doctor straightway by calling clinic directly but they never answer and if they do, they say there are no available appointments and to dial 111 or go to A&E. Reception staff are rude and unhelpful.
GP surgery review: royal-arsenal-medical-centre
Title: Communication
Rating: 1 out of 5
Visited: February 2022
My heart sinks when I have to phone this practice.  Quite often I have got down to 'you are second in the queue' but then nothing for 20 minutes and I just give up.  Once you are through and if you do manage to get an appointment the doctors are good.
GP surgery review: royal-arsenal-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: February 2022
Go elsewhere. You have to wait hours on the phone to get through to reception to book an appointment only to get a call with a Dr a week later who will tell you to come in, another week later. Or fill out an online form with hundreds of non relevant questions, only to receive a one line answer by email from a dr and then have to do it again to get actual help. Reception are rude and hang up on you.
GP surgery review: royal-arsenal-medical-centre
Title: Russian Roulette
Rating: 3 out of 5
Visited: February 2022
I have read all of 18 feedbacks before me, before leaving mine.
Majority of them involved around the reception staff "The Gate Keepers"! 
Unfortunately, some of them take this term quite literally!!! 
Also, I concur all of the other problems that were mentioned in previous feedback, and will only add the Nurses (which there are only 2!) to the list of unhelpful people that run this establishment.

Another thing I would like to add is that there are some very professional, helpful, humane and approachable staff ( GP's, Receptionists, etc). But all of their noble attempt to help people are Trumped by the majority of their colleagues who run the place like a Prison!!!! 
I was going to name the only 2 decent receptionist + 2 Dr's, but my comments will be removed if I did so!
It seems like that "Luck" will have a bigger role in whether you get the help you need from this GP Surgery at any given time.
If you are lucky enough, you will encounter the very few GEMS of staff members who are really there to do their job and help people!

If they were worried about any backlash from the Government/ NHS, they would have addressed these issues long time ago. Or even replied to these constructive feedback and the negative experiences that their clients are subjected to, specially in their hour of need. 

I hope things change drastically and very soon for the better.

Do better!!
GP surgery review: royal-arsenal-medical-centre
Title: Never picks the phone
Rating: 1 out of 5
Visited: January 2022
I have never used a more frustrating GP. Impossible to get through on the phone, I can count over half a dozen times I've spent more than an hour on hold and still not been put through to someone.

I called a week ago and was offered a phone consultation first but was given a four hour window. I missed the call and called back a minute later, and as I type now I have been on hold for 50 minutes and still caller number four. It's absurd!
GP surgery review: valentine-health-partnership
Title: Great receptionist and doctor
Rating: 5 out of 5
Visited: August 2023
I called Valentine Health today. The receptionist was professional, efficient and handled my call with great sensitivity. She has a very welcoming voice, which put me at my ease, but also has a businesslike manner, both ideal for a busy medical practice.
She arranged for a doctor to ring me. The doctor rang as arranged and was very helpful. She was very thorough, asking me searching questions She found out some information and then rang me again. 
I am very grateful for the way both treated me and my embarrassing problem so sensitively.
GP surgery review: valentine-health-partnership
Title: Great Practice
Rating: 5 out of 5
Visited: August 2023
Brilliant and thorough, the GP I had an appointment with talked me through what my issues were, checked me up, gave her opinion based on technical knowledge and gave me options on how to resolve the issue.
GP surgery review: valentine-health-partnership
Title: Thank you
Rating: 5 out of 5
Visited: August 2023
I wanted to say thank you to the surgery staff who were super supportive & kind on Thursday evening 3/8/23 regarding my medication repeat , you listened , understood why I was emotional and were so solution focused, it meant so much to me. Thank you