janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: fullwell-cross-med.-ctr.
Title: Time waste
Rating: 1 out of 5
Visited: December 2023
They don't give you the timing you want to see, doctor. They are so rude and disgusting. Not enough experience, doctors or staff. We just go and sit there and wait for more then one hour. They are not helpful.
GP surgery review: fullwell-cross-med.-ctr.
Title: Spot on
Rating: 5 out of 5
Visited: September 2023
Very efficient service made even better by the friendly manner it was done. An obvious knowledge of the individuals own personal medicine was very evident
GP surgery review: fullwell-cross-med.-ctr.
Title: New booking process
Rating: 5 out of 5
Visited: July 2023
Applause for the new online booking system.   Went online at 8; had a text about five mins later and doctor has already called by 9:20.   I know I can’t expect this service all the time but impressed so far.
GP surgery review: fullwell-cross-med.-ctr.
Title: Poor access to GP surgery
Rating: 0 out of 5
Visited: May 2023
I am try to register my new born baby, but this centre is like a ghost - nobody answers phone and after they did they just hung up after 1 hour waiting time.  
Can anyone do something about because this as I find it unacceptable?
GP surgery review: fullwell-cross-med.-ctr.
Title: Excellent service for blood tests
Rating: 5 out of 5
Visited: October 2022
The surgery Reception staff and the Nurse were friendly and welcoming. The blood test was quick and painless. I received excellent and efficient care. Thank you very much!
GP surgery review: fullwell-cross-med.-ctr.
Title: Helpful receptionist and great GP Surgery
Rating: 5 out of 5
Visited: June 2022
I called today (30th June 2022), to do a follow up from surgery's prescription manager.
I was so surprised, that my concerns been dealt with ease and receptionist was very efficiently handled my matter.
She also went through my recent cardiologist's letter, to make sure,  I get the correct advice and care.

Surly, staff like her are merit to any institution.
Further more, I don't write reviews - but in this occasion, thought of mention someone who excel on thier day to day duty.
Many thanks.
GP surgery review: newbury-group-practice
Title: Worst Practice, still dont know how its rrunning!
Rating: 1 out of 5
Visited: May 2023
I can never get an appointment never! Worst practice ever, they dont know how to prioritize vulnerable patients or give appointments. When you call up we wait in the phone Que for more than an hour to hear them say they have no appointments so useless.The receptionists are as bad as the practice, they never do their job properly. If the hospital suggests to get a follow up with a GP, they dont agree to that, they say call us back tomorrow or do e consult. When we do Econsult we dont hear back after a week or 2. Referrals that GP do often get rejected, that means patients just waiting another 3 months to hear back. Something needs to be done so the surgery works effectively. I called for a baby who is sick and they didn't even bother listening, they said call 111. Why do i have a practice if i cant get help when i need it. Why am i paying tax for? Bad practice, do not consider joining
GP surgery review: newbury-group-practice
Title: Not happy with the level of service.
Rating: 2 out of 5
Visited: March 2023
I had a telephone appointment with the GP to discuss my ultrasound scan report. After having waited for one week I received a call from the GP on 22/3/23. She asked me to explain my medical issues. After discussing my symptoms I told the doctor about my scan and needed a referral letter to see a Gynae. She did not read the scan report before the call and failed to discuss the report findings, which was the prime purpose of the consultation. Not happy with the doctors response. Also she said she did not know any Gynae she could refer me to. I needed the referral letter today but she said I should come and collect the letter the next day, which I was unhappy about.
GP surgery review: newbury-group-practice
Title: Blood pressure check
Rating: 4 out of 5
Visited: February 2023
Quick. Easy. Great nurse to keep you at your ease. My vital signs are all there! Blood tests booked. Let’s see what they show!
GP surgery review: newbury-group-practice
Title: Frustrating
Rating: 3 out of 5
Visited: November 2022
I put through an e-consult clearly stating I was away abroad for the week following submission so I'd like an appointment when I got back. That was ignored, an appointment was booked for me whilst I was away. I did not receive the texts as my sim was not active and I returned home to a voicemail and text complaining that I'd missed the appointment. I then phoned to explain, and after being on hold for over an hour, all I got was "oh... well I can't book you an appointment, you need to call back at 8am". I do not want a same day appointment, I want one for next week yet the receptionist could not grasp that fact and kept telling me to call back at 8am.  A shambles!
GP surgery review: newbury-group-practice
Title: Very poor service
Rating: 1 out of 5
Visited: September 2022
Turned up for Flu injection. Booked with the surgery. Took a bus to get to the surgery and then a sign saying need to go to Fullwell Cross 

This is such poor service and very bad for elderly people who have to travel and then not even get the vaccine. 

Why tell me to come to the surgery when it’s not even there.  

Really poor service.  It’s just got worse and worse at this surgery
GP surgery review: newbury-group-practice
Title: The usual don't-care-about patients reception
Rating: 1 out of 5
Visited: September 2022
II called in because I thought some records might not be showing on my online (EMIS) medical record.  Reception staff helpfully offered to re-set the system, which they did which deleted everything so I could now see nothing.  I emailed them twice over a 10-day period asking them to reset it but unsurprisingly no-one bothered to reply or do anything about it.  I then tried phoning.  After listening to a voice droning on about a whole lot of options I wasn't interested in the system it eventually (after about 3 minutes) told me I was number one in the queue to be answered.  It turns out that I was actually number one in the queue that was waiting to be transferred to a different queue.  I gave up after 15 minutes and I'm now going to have to waste an hour of my time going to see them because of their sheer incompetence and couldn't-care attitude.
GP surgery review: newbury-group-practice
Title: Awful service in almost all areas
Rating: 1 out of 5
Visited: April 2022
Without filling out an overly complex, lengthy form, there is no way to book any appointments. Despite that, you will not get any response for a few days, usually, an incorrect text to say you will get a callback, which never transpires. Even if you were to call in the morning for an 'emergency' appointment, you will not be able to but redirected to fill out a form.

If you do call, for example, to change an appointment, you will have no less than an hour's wait before you get connected. I have timed the last three calls, and they have all been between one hour and one hour and 20 min wait. I have literally been in the clinic and tested it and the phone is not actually ringing, but we are told that they are busy answering calls. I am writing this as I am waiting 52min, 31 seconds for someone to answer, apparently they are ALL busy this long!

Avoid them at all cost if you want to be seen by a GP soon.
GP surgery review: newbury-group-practice
Title: Patient oriented
Rating: 5 out of 5
Visited: January 2022
All the time that Covid has been prevalent, this surgery has tried under difficult circumstances to see patients. I have been seen when necessary and been referred. Other surgery’s have kept people outside, talking through slightly opened doors, so others can hear your problems. Not so at the health centre, where possible the doors are opened, though you have to abide by Covid protocols. There are chairs at appropriate distances to sit and wait inside out of the cold.
The doctors have been excellent and shown only regard for the patient.
I have received my injection and medications with no problems, and when there was a problem an on line request was done automatically. 
I say carry on.
GP surgery review: boleyn-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Very happy with the service which me and my family receive at the practice on a consistent basis. The doctors are very nice and helpful and the admin team always try to help patients as much as possible. A big thank-you to the whole practice and i would recommend to others.

Many Thanks
GP surgery review: boleyn-medical-centre
Title: Worst GP Ever
Rating: 1 out of 5
Visited: March 2023
Never get an app, every morning at 10am I’m on the phone waiting to make an appointment, after waiting in the line over an hour line cut off, when I call back and waited again over an hour just to know they don’t have an appointment.
I wish Doctors or management should take those in investigations, surely something wrong , it can not be right .
Far worse then anyone can imagine how poor this GP is , I wish I have never join them .
GP surgery review: boleyn-medical-centre
Title: Late telephone call by doctor. Waiting  time on call to gp.
Rating: 3 out of 5
Visited: February 2023
Usually I receive calls on time but this time waiting time was more than 2 hours
I had a telephonic appt at 9.20 am but I didn't receive call till 11.00 pm so I called the gp reception and I was in queue no 4 and until 21 min I was still on No 4. I hanged up and tried again but then I was on No 5 and kept on hold for another 29 min until I spoke to a receptionist. I complained her that I had been waiting since 9.00 am as we had to ready b4 appt time because dr can call anytime. She told me that the doctor tried but I was not available. I mentioned her that I kept both of  my landline and mobile phones with me. At last I received the call at 12.07 pm
When I checked my voicemail there was a call from gp while I was on hold. And now I checked my gp records it was note from the doctor that she called me but there was no response from my side.
 This upsets me a lot that I had to wait for 3 hours for the call and blame was also given to me for not giving any response.
GP surgery review: boleyn-medical-centre
Title: Acceptable poor service
Rating: 1 out of 5
Visited: January 2023
its not an easy to book next day appointment currently doctors are seeing the patients face to face only phone calls instruction i have made an appointment 10:50 -11:00 until 11:30 no phone from surgery try to hold of them its taken another 15 minutes to connect the receptionist after connected her response is doctor may call you or not its not guaranteed, i will inform the doctor about your calls right now then doctor call after 15 minutes no any apologies about his carelessness  just asking what's your problems 

i never expected this kind of service from my gp surgery first delay and ignored my appointment second the receptionist response third doctor called and never thought about my frustration just simply ask my issues 
is that service to get from the gp surgery
GP surgery review: boleyn-medical-centre
Title: Worst practice in the whole country
Rating: 1 out of 5
Visited: November 2022
Booking an appointment is by far the most impossible thing ever. I've had an infection for 2 weeks now, and been trying to get into contact for the past 3 days with probably 30+ calls. None have gone through. I either wait in the queue from the 10th position, get to about the 3rd, and am hung up on. If I do get to the 1st, I wait for 20 minutes without any idea if there's actually anyone on the other end of the line before giving up, redialling, and being 30th+. I have also requested a callback multiple times. Every single time, my phone rings for a second or two, I pick up, and I'm hung up on before I can say hello. When I called to ask what was going on and why this was happening, I got told that the person "doesn't know". My question then is who does??? If I don't know and they don't know why the service is so appalling then who does??? Maybe they can give some pointers. I've seriously just burst into tears because of how frustrating this all is. My throat hurts so badly I can't talk at all, I can't work, I can barely eat and drink. I need help. And this practice won't give it
GP surgery review: boleyn-medical-centre
Title: Rude receptionist
Rating: 2 out of 5
Visited: November 2022
I was called today 22/11/2022  at around 
17.30, by a receptionist, who in a very rude and abrupt manner told me I am due a certain test. As I understand this is their job, and if they are stressed they should not be rude to the patients. I can see ,from other reviews, that I am not the only one who has the same problem, so maybe it is time to do something about it. She then gave a date for the test, without asking if it is convenient for me or not. I tried to explain that I wasn't sure about that date and she then said goodbye in the same rushed and rude manner. I feel sorry for those  patients who out of necessity must interact with these people more often. Thank you.
GP surgery review: greengate-medical-centre
Title: Extremely poor service, unprofessional staff
Rating: 2 out of 5
Visited: February 2023
I regret to inform you that my experience at Doctor's Surgery was nothing short of a nightmare. If I could give this place zero stars, I would. It is clear that the Doctors at this surgery have no idea what they are doing and should be struck off immediately.

The Nurses are no better - instead of focusing on their job, they are more interested in probing personal questions about your family and marital life. This is not only unprofessional but downright invasive. I have serious doubts about the accuracy of the cervical smear test I received, and I am sure that I am not the only patient who feels this way.

As if that wasn't enough, the receptionists are equally terrible. They are rude, careless, and prone to mistakes with appointments. When confronted about their mistakes, they act insolent and entitled, as if it is the patients who are at fault. This kind of behavior is unacceptable and unbecoming of anyone who works in the medical field.

It is clear that the people of Plaistow deserve better than this. If you value your health and well-being, I strongly suggest you avoid this surgery at all costs. The doctors, nurses, and receptionists at Doctor's Surgery are a disgrace to the medical profession, and I would not trust them with my health or the health of anyone I care about
GP surgery review: market-street-health-group
Title: Poor Service and Unprofessional Conduct
Rating: 1 out of 5
Visited: December 2023
I recently had an appointment with an ENT specialist at the Royal London Hospital, who prescribed nasal spray and other medications. Some of these were unavailable at Lloyd Pharmacy inside the hospital, and I was advised to transfer the prescription to my GP at Market Street Health Centre for the remaining items. Unfortunately, my experience with the Market Street Health Centre was highly disappointing for several reasons:

Issue 1: Delay and Lack of Communication

I handed over the prescription to the reception at Market Street Health Centre as instructed.
After waiting for a week with no update, I contacted them on 7th December 2023, only to be told that the GP couldn't help and I should go back to the hospital, which was not only inconvenient but also contradicted the original advice.
Issue 2: Unprofessional Conduct

When I questioned why I needed to revisit the hospital, the receptionist became angry and unprofessional. I felt compelled to warn them that I was recording the conversation due to their unacceptable behaviour.
Issue 3: Inconsistent Information

Adding to the confusion, later that day, I received a call from the GP's office instructing me to collect my medication from the pharmacy. This was in direct contrast to their earlier instructions.
Previous Experiences:

Regrettably, this is not my first negative encounter at this centre. There seems to be a consistent pattern of poor service quality.
Request for Action:

I strongly urge a thorough review of how prescriptions and patient communications are handled.
Staff training in customer service and professional conduct seems to be urgently needed.

The standard of service at Market Street Health Centre is far below what should be expected from the NHS. Such experiences undermine trust in the healthcare system and demand immediate attention.

I hope this feedback leads to positive changes and better experiences for future patients.
GP surgery review: market-street-health-group
Title: Disgusting
Rating: 1 out of 5
Visited: November 2023
Called for blood test results as hadn't heard anything after a week of waiting told blood test was abnormal by receptionist but as Dr had prescribed statins no further action needed. I was worried and said I need to discuss with Dr. This was on Friday 17th November. Told Dr was away for a week so went online and asked for chewable statin tablets as I have trouble swallowing. On Monday 20th phoned at 8am told Dr would phone later that day. 3pm no phone call. Received SMS with link asking me to make appt! I thought I already had an appointment as I was told that morning that Dr would phone me. Phoned the surgery to clarify,  said I thought I had appt but was told I needed to make appt online apparently Practice Manager had said I had to do this despite my phoning up first thing and being told a Dr would phone me. I went online no appointments until 28th November 8 days time! Received SMS message confirming appt 9am Market Street Health Centre on 28th November. Went to Market Street at 9am 28th November, told my appt was a telephone appt. It did not say anything about telephone appt on SMS! Receptionist said  I had made the appt. Yes of course I had because you told me to on 20th November 8 days ago! Dr did phone me at 9.20 and said the chewable tablets were at the Pharmacy and had been there since 21st November? No one informed me.  How was I supposed to know that? Also such a simple matter all I needed was to speak to a Dr regarding my abnormal blood test instead of leaving me worried and unable to sleep. As one of your vulnerable older patients I am thoroughly disgusted at your handling of this matter. I look forward with interest to your comments. Perhaps you can explain why a Practice Manager decided that I needed to make an online appointment after me ringing up in a state of anxiety.
GP surgery review: market-street-health-group
Title: A big disappointment
Rating: 1 out of 5
Visited: July 2023
I am  very disappointed,the staff lacks empathy,unprofessional,I never  find a doctor available  to make  an appointment,for 3 years I have not been able to see my doctor,the reception staff never wants to give me an appointment with a doctor,the staff at the reception is of poor quality
GP surgery review: market-street-health-group
Title: Appointment booking system
Rating: 0 out of 5
Visited: June 2023
The online website does not work like the receptionist insist they do. Everytime I need a appointment I have to fight for it playing fastest finger first. Last time I got a appointment it was to get my breasts checked and I had to go into the surgery as I could not even get a placement to be in the telephone queue, (this was after calling everyday for 3 days) this was roughly 6 weeks ago. Now bring on today at the start of June - Again trying to get an appointment for a few days now.  
Was on hold for 53 minutes for the receptionist to hang up on me as I did not respond to them when they said hello. 53 minutes waiting for an appointment for my mental health, to then be hanged up on. Called back and waited an hour on hold to then be told no appointments. I asked for the complaints email which I was told is on the website. No, it is not on the website  
Sort out your staff members on the phone - it's disgraceful that I can never get a appointment.
GP surgery review: market-street-health-group
Title: pretending to have a lot of calls
Rating: 1 out of 5
Visited: April 2023
so ive called 29 times since 8am now its 8:49am .. numerous numbers of calls the automatic system says but when you go into the Gp theres no calls no one waiting in the que .. its so bad and hard to get through to the GP over the phone and they arent very helpful at all
GP surgery review: market-street-health-group
Title: No one answers the phone.
Rating: 1 out of 5
Visited: January 2023
I'm calling for a simple test result. I'm calling during opening hours. I select all the appropriate options and I'm first in the queue, great. Been on hold for 45mins. Then they put the phone down. Waste of time. How can I be first in the queue and no one answers. All bad reviews are accurate.
GP surgery review: market-street-health-group
Title: Selective Answering
Rating: 1 out of 5
Visited: November 2022
Received my yearly letter for a blood pressure review and to contact surgery, for five consecutive days I phoned and was on hold for up to 59 mintes with a hang up or no answer, so left it and then received a text on 03/12 with a link to book appointment only problem I don't own a smart phone so completely useless.  This happens every year so hopefully they will read this review and contact me
GP surgery review: market-street-health-group
Title: Awful practice and receptionists
Rating: 1 out of 5
Visited: October 2022
One of the worst GP receptionists I’ve come across every single one is sooo rude. Everytime I have a problem
I get reminded why I should avoid calling or asking that GP Practice for help I would rather prolong my pain then have to deal with one of them. -The receptionists have no awareness that they work in the health sector and are dealing with sick people - I want to know how these Rude people get a job there? 0 sympathy, understanding and zero attempt for a solution to your pains/problems! Something needs to change how havnt our reviews and feedback not had a single bit of impact I’ve come here for over 10 years and it’s been the same! honestly shameful.
GP surgery review: market-street-health-group
Title: Bad Service
Rating: 1 out of 5
Visited: July 2022
Called the surgery early morning around 8, despite saying the GP will call at 10:30, was left waiting until 12, after calling the receptionist again and waiting a long time for the call to be picked up, again saying the GP will call in 15-30 mins, still waiting for another four hours. Terrible service and definitely not the first time this has happened.
GP surgery review: market-street-health-group
Title: Worst patient service
Rating: 1 out of 5
Visited: May 2022
I was trying to book an appointment through patient access.com for last three weeks. Whenever I have tried to book an appointment, the message appeared that no booking slots available. I have paid visit to the Surgery today to find out if they have changed the booking timings or something wrong with their app. I have took the snapshot and showed to the receptionist at the counter. She said "if there is no appointments slots available then nothing we can do, you have to complaint to the Government instead coming here". She was enjoying the coffee and probably I have disturbed her. I asked her any possibility I can have a word with Manager and she told me to take a seat. I did wait for 15 minutes and there was no sign of Manager. What a poor service and waist of tax payers money. It seems no one cares anymore. This surgery got 1.7 ratings on Google and no one bothers to check their quality of service they provide to the patients.