janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: queens-park-medical-centre
Title: Wonderful GP's and Practice
Rating: 5 out of 5
Visited: April 2023
After becoming more unwell over the last few weeks I can't thank my GP's enough for their kindness and support. I am very fortunate to have not one but two wonderful GP and I really appreciate everything they do to support a patient like myself who is rather complex to say the least. When I rang this morning I spoke to a very kind receptionist and I saw my GP later that day who doesn't just look after me but my family as well.  Thank you for all you do.
GP surgery review: queens-park-medical-centre
Title: Let’s hope you are not very Ill
Rating: 1 out of 5
Visited: February 2023
After being in a queue to hopefully get an appointment being told you would keep your number in the queue if you press 0 and you would get a call back. Which I did after 4 hours my number 12 in queue must have had the other 11 talking for a long time. Once I got the call back and explained what was wrong I was told that they would speak to the Doctor later. I explained I was in a lot of pain couldn’t walk or straighten my leg. That didn’t matter the lady I was speaking to was abrupt if they had looked at my history they would have seen that I had not been to the doctors in at least the last 10 years. So obviously I don’t bother the doctor and must be in some pain to contact them. Let’s hope everything is ok with my leg as the pain etc is still there I can’t get to work as I can’t walk and the pain is too much.  Good luck to anyone who can get past the not so friendly receptionist and actually see a doctor. No wonder people go to an over worked A&E department
GP surgery review: queens-park-medical-centre
Title: Great GP Practice
Rating: 5 out of 5
Visited: January 2023
Having multiple chronic and complex conditions continuity of care is so important and I am very fortunate to have have two amazing GPs' and I cannot praise them highly enough. They take the time to listen and are kind, compassionate and supportive and I am so appreciative of the high standard of care I receive from these GPs so thank you. Prescriptions are done promptly and the new telephone system is so much better for patients offering a call back if they don't wish to hold. Well done to all at Queens Park - thank you.
GP surgery review: queens-park-medical-centre
Title: Can’t get an appointment and told I don’t need one.
Rating: 2 out of 5
Visited: October 2022
Called to get an appointment, told they can’t offer me one after taking ages to get through. Called a few days later, won’t accept simple reason to see anyone want full in depth explanation even if it’s private… managed to request an appointment to be told i would be wasting the doctors time and I don’t need to see them- just see someone else. Bearing in mind I’ve been backwards and forwards to the doctor this year about the same issue so needed to speak to them. Also all my prescriptions I have had all year and was able to request via NHS app have all been removed so now since I can’t call to request repeat medications I have to go in and fill in a form to request medication. Completely went downhill as a doctors and very disappointed.
GP surgery review: queens-park-medical-centre
Title: Dreadful Practice
Rating: 1 out of 5
Visited: June 2022
This practice used to be one of the best in Stockton, it now must rate the worst. When phoning, if you can actually get onto their answering service, you start at 15th in the queue, and then wait half an hour for a customer service agent. When attending in person you have to shout your name and personal details through a plastic screen to the receptionist in full view and hearing of the rest of the queue and waiting area. No privacy. If you can get an appointment with a doctor its either online or on the phone, they never follow up to check if you have improved or died. No patient care anymore like it used to be.
GP surgery review: tennant-street-medical-practice
Title: Couldn't realistically ask for more
Rating: 5 out of 5
Visited: June 2023
I've had a number of medical issues over the years (some of the serious) and cannot praise the practiced enough. I might not get my nominated doctor at short notice but I will always get to see a relevant medical professional or doctor quickly if my circumstances need a quick assessment.
The reception staff have always been polite and most helpful when assessing my requests for appointments or other queries.
There are of course some post Covid difficulties which make it impossible to maintain pre Covid standards but in my experience I still receive a high standard of care.
Thank you to all staff both medical and non medical for your hard work.
GP surgery review: tennant-street-medical-practice
Title: Excellent surgery and caring staff
Rating: 5 out of 5
Visited: August 2022
I cannot praise the staff at this surgery enough following a very difficult year of poor physical health. Following a surgical proceedure the nurses saw me every day for a month, including weekends, for wound dressings. Their long term conditions nurse helped me get referrals into other community services to improve my quality of life. Their reception team always helpful despite the pressure and demand the surgery has faced.

I want to particularly extend my praise to my own GP at this practice, I honestly would not have been able to navigate the many waiting lists and life changes over this last year if he hadn't of been there to support me. He always puts the patient first and is realistic and honest with his care planning. I feel so much more hopeful and positive about my future health needs knowing I have the support of my GP surgery.

Thank you so much
GP surgery review: tennant-street-medical-practice
Title: waste of time
Rating: 1 out of 5
Visited: July 2022
on phone for two hours to make appionment seen by  nurse she was very good given perscription for medication sent to my local phamacy did not have it tried to phone back to report this again on the phone for hours got right down to number two only to Have the phone hung up rung back again  phone lines very busy back in big waiting list hung up dont want to have phone hung up again you have tip of the ice berg posters perhaps
you can replace this with phone waiting times and the number of times you disconect people
GP surgery review: tennant-street-medical-practice
Title: Use to be a great practice
Rating: 3 out of 5
Visited: June 2022
Having had blood test last Thursday and trying to get though on the phone for result's is totally impossible so how do patients no about result's its shocking when your told your no 23  to get seen to  when the receptionist doest answer phone
GP surgery review: tennant-street-medical-practice
Title: Always responsive
Rating: 5 out of 5
Visited: June 2022
There is a wait to be answered on phone but if you wait and it soon comes down. I have used the online consultancy service and had a prompt reply. I have left messages for GPS and have been phoned back or got message from receptionist. The receptionists themselves are brilliant. They have been so helpful with my mum and dad when they were ill. What I will say is you do not always get the answer you want but you will be offered alternatives/advice.  Also the patient needs to be clear about what they need. The practice staff do their very best under difficult circumstances, like everything else in life,  if you are reasonable with them you will have a much better experience. We are very lucky in this country to have access to these health  services. In many places in the world, you would not even have access to a witchdoctor! Count your blessings.
GP surgery review: forest-hall-medical-group
Title: Covid booster jab.
Rating: 4 out of 5
Visited: October 2023
Went this morning for covid jab. Hadn't been here before. Despite being very busy staff were pleasant and helpful. Very well organised therefore queue was fast flowing.
GP surgery review: forest-hall-medical-group
Title: Very professional COVID jab
Rating: 5 out of 5
Visited: October 2023
Very well organised, in and out within 5 minutes. Almost like a conveyor belt.         Highly recommended .
GP surgery review: forest-hall-medical-group
Title: Super jab
Rating: 5 out of 5
Visited: October 2023
Very good service and treated with the respect expected.  The covid jab was quick and painless.  A very good experience was most appreciated.
GP surgery review: forest-hall-medical-group
Title: Efficient
Rating: 4 out of 5
Visited: October 2023
Although it was chaos outside due to the number of vehicles the actual process of getting the covid vaccination was faultless

Thank you
GP surgery review: forest-hall-medical-group
Title: COVID Injection
Rating: 5 out of 5
Visited: October 2023
Excellent! Friendly, welcoming people outside; easy parking; super efficient people inside; no fuss…..great experience. Thank you
GP surgery review: forest-hall-medical-group
Title: Superbly organised
Rating: 5 out of 5
Visited: October 2023
Attending the Covid 19 vaccination clinic today I was so impressed with the efficiency, planning and organisation that had gone into this clinic. It was like a military operation. Very well done to all involved in the planning and delivery of the clinic.
GP surgery review: forest-hall-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Covid booster injection, very efficient and well organised, very friendly staff.  Would highly recommend using service. 

Thank you
GP surgery review: forest-hall-medical-group
Title: Great practice
Rating: 4 out of 5
Visited: October 2023
Arriving by car made things difficult. All streets around the area were busy with many parked cars. The appointment time was 10.57 on a Saturday making the situation worse. I ended up walking across the metal staircase not really the perfect choice for an 84 year old.
GP surgery review: forest-hall-medical-group
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2023
1st experience of this practice for Covid vaccination. The whole procedure was done quickly and with the utmost professional expertise.
GP surgery review: forest-hall-medical-group
Title: Well organised
Rating: 5 out of 5
Visited: October 2023
Response to the clinic was very high and a long queue had developed, but I was impressed by how efficiently the staff dealt with all who attended and I was on my way home after only 20minutes.  A credit to the NHS
GP surgery review: lane-end-surgery
Title: Happy with this practice
Rating: 5 out of 5
Visited: October 2023
Being in my mid eighties I have had several problems , I have found them very helpful in following up and if needed referrals to hospitals very satisfied with Lane end Surgery .
GP surgery review: lane-end-surgery
Title: Excellent quality surgery
Rating: 5 out of 5
Visited: April 2023
The staff at this surgery have been fantastic. Despite having some challenging medical needs lately, the surgery has always been there for support at short notice. Face to face appointments usually available on the same day you call, can't ask for any better than that.
GP surgery review: mallard-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Could not fault it it has helped me lots of times and are very patient with elderly patients like me
GP surgery review: mallard-medical-practice
Title: Receptionists
Rating: 1 out of 5
Visited: February 2023
Contacted the surgery today to make an appointment for my husband to see a doctor.  Not a simple process as it appears the receptionist is medically trained and was able to diagnose my husband, without seeing him or speaking to him!  I believe he needed to see a doctor however the receptionist came to the conclusion, using her vast medical experience, that he needed to go to eye casuality???? (at a time when hospitals are under extreme pressure) or see a pharmacist but definately not his GP!! 
Experience of this practice over the last 3 years is certainly not positive (trying to be polite), they have definately not come out of Covid with any glory and are continuing to use practices set up during Covid which are certainly not patient friendly. Not sure if the Doctors are aware of how difficult it is to get an appointment but for me I think the time is right to change practices.
GP surgery review: mallard-medical-practice
Title: Training Required for Reception Staff
Rating: 3 out of 5
Visited: April 2022
I took an unexpected phone call last week from a member of reception staff who took 1 minute 20 seconds to tell me that test results were in and I had a life changing condition. I would have to start taking medication the next day and was given an appointment to speak to a GP in 3 weeks time.   I was shocked by the  manner of the delivery of this news. No opening question to see if it was a good time to speak,  did I have any questions, was I ok ?    I fully appreciate the times we are in and how difficult it is for surgery staff, but patients deserve better than this when they are being given life changing news.   I'm writing this here as the Practice is only taking emergency calls, so I hope they review this and think about the training staff are given to help them deliver difficult messages to patients in a more understanding manner.
GP surgery review: mallard-medical-practice
Title: More than medicine!
Rating: 5 out of 5
Visited: March 2022
Your Review:  I saw a nurse today in a lovely pink room!!  and she is an angel. She made me feel like I was her only patient and nothing was any trouble. She allowed me to talk about things I didn’t have an appointment for. She really listened and gave me the most needed hug when I got upset! She helped me more that she will ever know, not all problems need pills. I left feeling so much better about things after talking it through with her, thankyou, I’m so grateful x
GP surgery review: mallard-medical-practice
Title: Personal and relaxing
Rating: 5 out of 5
Visited: February 2022
I attended for my smear test today and I have put it off for so long as my previous experience had been so awful, I didn’t want to go through that again! However this time was a completely different experience! The from was very inviting and the nurse had added some amazing touches to make me feel as comfortable as possible! Lovely clean sheets on the bed and a blanket for modesty! This made me feel so much more relaxed about the situation! The nurse was so kind and reassuring all the way through and this has certainly made me feel better about returning when I’m due again! Well done your amazing x
GP surgery review: mallard-medical-practice
Title: Overwhelming kindness
Rating: 5 out of 5
Visited: January 2022
My child had to have blood taken at the surgery. We usually see a lady who has left now and we were very anxious. My child has autism and any new people and scary situations are daunting!! We saw a new nurse who was amazing! We got a longer appt and she spent most of it reassuring my child that they would be ok and nothing would be done until they were ready. She slowly built up an amazing rapport and eventually my child allowed her to take the blood needed. However she then was quite poorly afterward and was sick in the room, not once did this nurse make us feel like a problem, she continued to sit with my child and keel them calm despite the chaos going on around her! We were with her for almost an hour and her only focus was the needs of my child. She was outstanding and we’re  confident now that future appts will be less harrowing thanks to her nurturing approach. She’s a credit to your surgery. Can’t thank her enough.
GP surgery review: northumberland-park-medical-group
Title: Great GP surgery
Rating: 5 out of 5
Visited: December 2023
Have always had such positive experiences when visiting the practise. The reception staff are very polite and patient. I always get a prompt response from e consultations and will be seen in the day of contacting them. From the nurses to every GP I have met, all have been friendly, professional and proactive. Thank you!
GP surgery review: northumberland-park-medical-group
Title: Great service
Rating: 5 out of 5
Visited: June 2022
The nurse I saw was professional, kind and put me at ease. My waiting time was minimal (I was late) and it was a fuss free experience
GP surgery review: northumberland-park-medical-group
Title: Normally a very pleasing experience bar access problems
Rating: 4 out of 5
Visited: January 2022
I could not use your eConsult when pressing the appropriate button on your site.  Had to telephone surgery for a telephone appointment and reported problem. Was told that other people had used it that morning and the person tried this on their çomputer and they could get through.  This however did not solve my problem.  The person said the problem would be reported to the Practice Manager who would be told that, in effect, other people could get on the site and only I could not!   After conversation I went on web again and a separate econsult link appeared rather than the yellow button you press on the site.  It was the yellow button only that did not work and still does not for me.  Other than that using your surgery is normally a very pleasing experience.
GP surgery review: swarland-avenue-surgery
Title: Enough is enough
Rating: 1 out of 5
Visited: April 2022
Stuck with this surgery through far too many systematic problems.  The GPS are nice enough in person but the errors and rudness of some staff is frequent, unforgivable and dangerous.  Significant test results sit unactioned for weeks or longer.  Expect to have to be on top of everything yourself or suffer potentially lifethreatning consequences.  Availability of appointments is a major issue but it's the dismissal of urgent problems and mishandling of results and failures in communication that strike me as unacceptable.  Shameful actually.  Time for a well overdue change.
GP surgery review: wellspring-medical-pract.
Title: Fab Practice
Rating: 5 out of 5
Visited: March 2023
Been with this practice for nearly 20 years Both me & my late husband 
All staff Always polite, professional & very helpful  Very grateful for all care received recently & in past
GP surgery review: wellspring-medical-pract.
Title: Terrible
Rating: 1 out of 5
Visited: July 2022
they've made an already traumatic experience unbearable. Following my partners accident in may, they've repeatedly made mistakes, refused his hospital prescription and they texted him that they denied his prescription and he needs over the counter pain relief for a serious leg fracture.
I've been told that them being busy is an excuse for refusing his pain relief, that he's taking too much (even though they're hospital prescribed), the specialist has told them it's fine but still the gp practice think they know better. Even the most recent hospital specialist letter says "no medication changes" and still it's happening.
This time I've spent 3 days trying to sort out a prescription as I can only get him 2 weeks worth at a time and it's still not right. This has been every 2 weeks now. I've had a pharmacist acting like a GP, the notes on the system are wrong so every time I call up it all starts again with me trying to persuade reception that he didn't have surgery but still needs one specific item on his prescription.
I was refused access to speak to the practice manager and the pharmacist at one point.
I'm a disabled full time carer with severe depression, for someone who was in a major accident, who can no longer cope because of how incompetent this GP practice is. They're making my already difficult life a misery and they refuse to take any accountability for what they are doing.
This practice is absolutely disgraceful and are the reason why I walk around in tears constantly because I dread having to tell my partner about something else that they've messed up with his care... while he's been stuck in bed for nearly 3 months.
GP surgery review: west-farm-surgery
Title: Friendly practice
Rating: 5 out of 5
Visited: October 2023
Quick and efficient COVID appointment got in and out before our appointment would recommend this practice have been with them for five years and happy with them
GP surgery review: west-farm-surgery
Title: Wonderful practice
Rating: 5 out of 5
Visited: October 2023
The practice is brilliant, from the doctors to the reception staff. Very empathetic at all times. If I call I always receive a call back promptly and am very relieved after discussing problem with gp.
GP surgery review: west-farm-surgery
Title: Welcoming and Friendly Practice
Rating: 5 out of 5
Visited: October 2023
Very efficient service, lovely friendly and welcoming staff and no long wait times. Very professional service.
GP surgery review: west-farm-surgery
Title: Good practice
Rating: 5 out of 5
Visited: October 2023
Always friendly and helpful. Proactive re contacting patients. Usual waiting times for pre bookable appointments around 2 weeks but offer emergency appointments on same day
GP surgery review: west-farm-surgery
Title: Very friendly staff and great service
Rating: 5 out of 5
Visited: October 2023
Cannot fault this surgery the staff have always been really helpful and polite. Never have a problem seeing a doctor and service is always excellent
GP surgery review: west-farm-surgery
Title: Vaccinations
Rating: 4 out of 5
Visited: October 2023
Last week I received my autumn covid and flu vaccination. This was all well organised, booked and executed. There was no / little waiting and I felt safe and secure at the venues : both surgery and Oxford centre. Staff were excellent , professional and informed.
GP surgery review: west-farm-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: July 2023
Excellent friendly staff and doctors in my mind the best surgery by far quick and very efficient, offering fantastic advice on preventive health problems
GP surgery review: west-farm-surgery
Title: Ringing surgery is so stressful
Rating: 1 out of 5
Visited: January 2022
You try and tell receptionist you need to speak to doctors so you can get your next month’s medication!!as you were told I would need to speak to him/her before it can go onto repeat. To then be transferred to the prescription line. Knowing it’s never answered always a voice recording. I don’t no what to do now as I’m out of my medication and I’ve left msg for medication on the prescription line. I’ve heard nothing back !!!!!What am I meant to do. ?? I need my medication as I will become ill. Honestly they do not take the stress away the receptionist and proscription line are literally causing me to feel anxious just ringing them. This can not be right. Please look at how your treating your patients please.
GP surgery review: wideopen-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: December 2023
I have always had a good response from all staff regarding my ailments.
They have acted quickly and referred me on to relevant consultants when appropriate.
I wouldn’t hesitate to recommend the practice to friends and family.
GP surgery review: wideopen-medical-centre
Title: Helping hand
Rating: 5 out of 5
Visited: December 2023
A member of the reception team went above and beyond in helping get a prescription sent to a pharmacy on the day my medication ran out. They were kind and sympathetic to my needs.
GP surgery review: wideopen-medical-centre
Title: Excellent
Rating: 4 out of 5
Visited: October 2023
Doctor was very sympathetic and informative. She really listened to my concerns and was reassuring, sympathetic and had a lovely kind manner. Very happy and impressed with the practice. Many thanks
GP surgery review: wideopen-medical-centre
Title: Very helpful informative Nurse
Rating: 4 out of 5
Visited: October 2023
The nurse went into detail about the menopause and symptoms and also HRT that I haven’t had the chance to speak to anyone about before. Despite only having a 10 minute appointment I felt she was very informative and helpful in helping me understand.
GP surgery review: wideopen-medical-centre
Title: Doctors appointment
Rating: 5 out of 5
Visited: October 2023
This was my 1st visit with this doctor and she was lovely, I really felt she listened to me which is very important to me, I left feeling satisfied.