janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: grafton-road-surgery
Title: Not good
Rating: 2 out of 5
Visited: January 2023
I phoned up for an emergency appointment for my 1 year old, obviously I explained what was wrong, ( it was his breathing,) and was told to expect a phone call back. I had already rang 111 and they rang the doctors before I did, but were told there were no appointments available. Disgraceful, especially on the behalf on a child.
GP surgery review: hobs-moat-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: December 2023
The nurse and doctor today couldn't do enough to help me and allay my concerns today. They were both very supportive to me.
GP surgery review: hobs-moat-medical-centre
Title: Efficient and friendly
Rating: 5 out of 5
Visited: December 2023
I have had ongoing care over the last few month, the reception staff and clinicians were all friendly and professional, I have been very well looked after and referred promptly, thank you
GP surgery review: hobs-moat-medical-centre
Title: Lovely GP
Rating: 4 out of 5
Visited: November 2023
My consultation with the GP was very thorough and conducted in a friendly but professional manner. 
My only issue with the surgery is that, from the time I asked for an appointment until the date of my (first available) appointment, 1 full month had passed.
GP surgery review: hobs-moat-medical-centre
Title: Great practice
Rating: 4 out of 5
Visited: November 2023
Very pleased with all staff and nurses/doctors at this surgery always keen to suit your needs/wishes and always very polite and professional. .
GP surgery review: hobs-moat-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: November 2023
The staff are very polite and helpful  that's including doctors and nurses they all go above and beyond  thankyou so much for everything you me and the wife
GP surgery review: hobs-moat-medical-centre
Title: Gees practice
Rating: 5 out of 5
Visited: November 2023
Staff were friendly and had an excellent GP consultation to discuss an issue and Gp provided a lot of support and empathy to my condition
GP surgery review: hobs-moat-medical-centre
Title: Listened to
Rating: 4 out of 5
Visited: November 2023
Felt valued and cared for and was able to receive 2 face to face appointments plus follow up call. All of which helped recovery
GP surgery review: hobs-moat-medical-centre
Title: Great doctor
Rating: 4 out of 5
Visited: November 2023
Once I was through to a doctor and in the system i could not have wished for better service. Getting through is a big issue. Booking of appointments needs to better.
GP surgery review: hobs-moat-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
I feel that the type of service, at this GP Surgery, is second to none. They listen, they care, they make you feel like a human being. My doctor will even do drawings so that we are on the same page. I have been a service user for 20 years at this practice and I just can't imagine me going anywhere else.
GP surgery review: hobs-moat-medical-centre
Title: Excellent Experience
Rating: 5 out of 5
Visited: November 2023
My visit yesterday to Hobs Moat Medical Centre was really lovely.  The desk staff smiled, were very helpful, polite and informative. I was seen on time by the doctor who gave me plenty of opportunity to explain my reason for being there.  He was so kind, gave me all his attention plus explained my options, what could be done, what might be the cause, as well as listening and making me feel comfortable.  Always talking to me, not at me as happens in many places, and always with a smile.  And most important of all he made me feel I really mattered.  Thank you.
GP surgery review: cofton-medical-centre
Title: Very helpful
Rating: 4 out of 5
Visited: December 2022
Since transferring to the practice 4 years ago I have always received great service from doctors with my ongoing ailments. However I wanted to shout out the nursing staff for being so kind and helpful, in particular Jo who is always really understanding during my visits for bloods. I am not the easiest person to look after but I am always shown patience and understanding during my visits.
GP surgery review: cofton-medical-centre
Title: Excellent
Rating: 5 out of 5
Visited: May 2022
I have been with this practice about 30 years and I have to say I can't fault it. Yes, it can take a while to get through on the telephone at times, but overall I would say the service is excellent.
GP surgery review: cofton-medical-centre
Title: Rubbish
Rating: 1 out of 5
Visited: April 2022
Bad receptionist. Bad attitude. Not polite at all. After being 6 minutes late for my appointment,  baring in mind i was waiting outside for 3 of them, this isnt my usual practice so have never been before and wont be going again!
GP surgery review: frankley-health-centre
Title: Failing its patients
Rating: 1 out of 5
Visited: October 2023
A number of poor experiences for the whole family now leaving us looking elsewhere.

Personally I can never get an appointment it seems the practice do not want to see anyone face to face .. if your lucky you get a phone call. It got to the point that I have gone to Katie Road and had fantastic service from them. I've even resorted to paying for private gp service.

My elderly father called a number of times and was fobbed off by paramedics on the phone advised to take paracetamol. He was advised a hospital referral would be made but after not hearing anything we chased up a response a number of times. However we were told repeatedly it could take 6_8 weeks. 

After more than 6 weeks we resorted to calling 111 again due to no available appointments. The Dr was absolutely disgusted with the surgery and was flabbergasted at the lack of care for an elderly patient. He confirmed the referral was rejected weeks before but no one had picked it up nor resolved the matter. 

After intervention from 111 we are now progressing with referrals. 

Until they employ more Dr's and start seeing patients at the practice. The surgery will continue to fail Its patients. 

It's only a matter of time before this surgery is making head line news with the loss of patients.
GP surgery review: frankley-health-centre
Title: Horrendous surgery
Rating: 1 out of 5
Visited: April 2023
Always try to call at the appropriate times they request to make an appointment. Waiting on hold for half an hour to get to the receptionist and "no appointments try again tomorrow or at 2.30pm.. However half the week the practice is closed in the afternoons. Absolutely ridiculous trying to get an appointment with this surgery. And because of catchment areas cannot change surgery. Absolutely fed with not being able to get a appointment.
GP surgery review: frankley-health-centre
Title: no prescription for three week, ignored
Rating: 1 out of 5
Visited: February 2023
bloody disgusting,not everybody has a smart phone,it has cost me over 20 pounds in the last fortnight.
GP surgery review: frankley-health-centre
Title: Absolutely nightmare practice
Rating: 2 out of 5
Visited: February 2023
Always ring on the times told to, 8:30am or 2:30pm to make an appointment always on hold for 10/15minutes and once I get through never an appointments available and then tell me only 1 doctor working so not many appointments were available it’s like it all the time it’s a nightmare trying to see your actual gp at this surgery
GP surgery review: frankley-health-centre
Title: Almost impossible to speak to a Doctor here
Rating: 1 out of 5
Visited: October 2022
Took an hour of ringing every 5 minutes this morning to finally get in a queue to be told there are no appointments. I can ring back every morning at 8.30 am or every afternoon at 2.30pm in the hope there may be one, but there may not be one, I was told. I explained I work and don’t have the type of job where I can leave to make a call. The receptionist said ‘there’s nothing we can do!’ And ‘I haven’t got any appointments for you!’ Asked for an appointment at West Heath and was told I couldn’t have one there (have had appointments there previously), was questioned about why I was ringing in detail (this isn’t a nurse triaging needs). I stressed the urgency of needing to see/speak to a doctor, she asked me to leave it with her (suggesting there are appointments available), just to ring me back to tell me to ring back this afternoon or go to A & E (not the place I should be going). Rang back this afternoon and was told ‘there are no appointments available at the moment’ Told to phone the Walk-in Centre (not an option this morning). Booked an appointment as a back up - 10 days time. This time it was offered as a face to face appointment (not an option given this morning). Since spent an hour so far on the phone to the walk in centre with 5 people ahead of me, and no change in this.
This is consistent practice for this surgery. Please consider that the current system is not working and make changes. We cannot register at another practice but equally, it is virtually impossible to get appointments here. Even the online booking system is not up and running anymore, meaning the surgery is flooded with calls that cannot respond effectively to. Having a non-medically trained person triaging your needs and questioning you for sensitive information is unacceptable, especially when it is met with no empathy. And being told constantly that there is nothing we can do for you, when you are at your most vulnerable and reaching out for help, does not reflect any care values among the NHS. 
I am pleased to say seeing/speaking to a Doctor here has always been a good experience. However, being offered the opportunity to be able to use this service is becoming impossible!
GP surgery review: frankley-health-centre
Title: Not a good practice at all
Rating: 1 out of 5
Visited: May 2022
Had phone appointment with the doctor she says call surgery to book in for blood results to find out there is no nurse as she's sick understand that but it seems she's the only nurse absolutely ridiculous not feeling well hence why I need these bloods seems like the doctors lately really don't care now I've got to call end of wk to see if nurse is in or start of next wk 
Me personally wouldn't recommend this surgery at all as you can never get appointment when you actually need one
GP surgery review: frankley-health-centre
Title: Awful practice
Rating: 1 out of 5
Visited: April 2022
This doctors never fails to disappoint. When my children have been poorly they have been dismissed and I've ended up seeking help and advice from other sources. I understand nhs are unstaffed and busy but when this surgery is constantly ignoring my children's issues I just find it absolutely appalling. My child today was referred by 111 and thru have still refused an appointment by phone or face. I am so disgusted by this, I will be leaving this surgery and going else where! 

My advice, don't register to this surgery as you won't receive genuine care.
GP surgery review: hawkesley-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I visited the practice on 27 January 2023 to have annual asthma review. The nurse spent good time to explain to me the guidlines and was patient enough to listen to other conerns were not related to the visit. She counsulted her manager and provided me with advice consider my personal circumistances.  Shw made me feel i am human. She made me respect het practice. 
Thanks to her and to the manager who was able to listen to her and respected her judment..
Over all the practice staff are friendly and able to accomdate patients needs ifbthey are able to .
GP surgery review: hawkesley-medical-practice
Title: Can never get an Appointment to see a Doctor
Rating: 1 out of 5
Visited: June 2022
It is getting harder and harder to get an appointment at Hawksley. Today I had to dial, 101times, before getting through and then it took them 6minutes before I spoke to anyone. If you try to book an appointment it is always about 3weeks to wait, that is why they have so many missed appointments compared to other surgeries. I have ongoing health problems and should have my medication checked regularly, but this has not been done by them for over 2years, and I can not remember the last time I was seen by my own Doctor. I was advised by the hospital to get something looked at by my, Doctor. it has took 10days and me to change my medication times just to be told a doctor will phone me sometime today. Fingers crossed. At my age you don't really want to be changing your doctor, so you have to put up with things. That's why you can't put your name to any review, in case they see it.
GP surgery review: hollymoor-medical-centre
Title: Never telephone back
Rating: 2 out of 5
Visited: October 2023
I telephoned on 29th September 2023 to arrange an appointment with a nurse for the 12th October 2023. Was told by the Deputy Practice Manager there were no appointments available. Was told by the Deputy Practice Manager they would speak to a GP to arrange tablets instead of an injection and would get back to me in 3 to 5 working days. I telephoned on the 9th October 2023 as I had received no call back to be informed the Deputy Practice Manager was off sick. My complaint is why did no-one else called me back? Surely there should be something on a "system" wherein someone else would call a patient back in case the original person is unable to? I was then given an appointment for a different day than I should have my injection on. The impact this has on patients that work with having to take time off for repeating hour long phone calls, appointments that don't align with work life, is very frustrating and can cause issues with places of work. Please review your procedures for contacting patients in case of staff abscences.
GP surgery review: hollymoor-medical-centre
Title: Very grateful
Rating: 4 out of 5
Visited: August 2023
I called the surgery on a Thursday morning and was booked in for a face to face  appointment later that morning. The doctor was running late but didn't make me feel rushed. She was extremely thorough, friendly and knowledgeable. She put me at ease immediately and made an anxiety-provoking situation much more pleasant. I work in general practice myself so know the huge pressures everyone is under, but I am extremely grateful for the excellent service I have received from the practice.
GP surgery review: hollymoor-medical-centre
Title: Absolutely disgraceful service avoid.
Rating: 1 out of 5
Visited: June 2023
I rang the surgery in great pain and asked for an appointment. I was told a doctor would ring and this never happened. Eventually got told to go to local A&E if it was urgent.
GP surgery review: hollymoor-medical-centre
Title: 90 minutes to get an answer on the phone
Rating: 2 out of 5
Visited: February 2023
I have tried to get an appointment for 3 months now and each day I call at 8 and I am number 18 or 22 in the que. I eventually get through and am told its emergency appointments only.

I call back several days in a row with the same answer.
Eventually I am informed there is an appointment that evening at West heath so I take the appointment.
2 hours later I get a call to say it was an error and I was booked in with a Nurse who won't be able to deal with my problem.
I'm understanding of this as the receptionist was very apologetic and these things happen.
She offered me a Telephone appointment later which I was happy with.
A few hours later I receive a text saying Dr will see you f2f ASAP, so I go over to the surgery and am called in by the Dr who says "what can I do for you in this extremely urgent appointment?"
I'm a bit confused but I sit down and she asks how long this pain has been going on, so I tell her quite a few months her response "and you choose to take this urgent appointment slot today?"
I said I had no idea what she was talking about, I had never said it was urgent or an emergency I just asked for an appointment.
She wasn't very interested in my issue just typing it all out ina computer rather than giving me 5 mins of her attention.
I left with no pain relief and felt really dismissed.

I work as a senior Nurse for the NHS and I carry out consultations myself and I understand the pressures etc but that isn't the patients fault and to treat us all like we are time wasters is really unfair. 
I am always polite and respectable to my GP surgery and the staff working there as I would any service.
I am very grateful for the NHS but this Surgery is almost impossible to get an appointment, I don't understand why we can't pre book appointments like other surgeries do, we don't all require same day appointments.
I hear on a daily basis that people can't get an appointment so they attend A and E instead.
Dissapointed
GP surgery review: hollymoor-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: June 2022
I am suffering with my mental health and finally at the age of 25 I decided to get help. I contacted my local GP (Hollymoor medical centre) i was speaking to them when the phone cut off. Instead of ringing me back they contacted my mom regarding my mental health which was embarrassing and was breaching data protection. They finally put me on antidepressants, very recently I have been trying to receive another batch of antidepressants as I have run out. Its getting close to a week of no medication. I have recorded my calls to prove that when I ring it cuts out or I get told "Ring tomorrow at 8am" what am I meant to do? 

I wonder how many individuals are in a much worse state of mind than me and what they would do if this was happening to them!.
GP surgery review: hollymoor-medical-centre
Title: Not very helpful
Rating: 3 out of 5
Visited: April 2022
I know the perspective on COVID has changed with most people understandably, however having had COVID previously which required ITU admission and ventilation I would have hoped to be supported with having it again.

I tested positive yesterday for a second time with the same symptoms as last time. I would very much like to minimise the risk of going to hospital again so requested an appointment to discuss the medications available for out of hospital use (anti-virals).

Unfortunately my GP didn’t seem this as necessary and said I didn’t warrant an appointment. The receptionist spoke to the duty doctor regarding this. 

I’ve resorted to ring 111 who have referred me to a clinician in regards to the anti virals due to my COVID history. 

Honestly just hoped to have had a conversation regarding the risks/potential and current symptoms.

It is a shame as they have been very helpful up until now.
GP surgery review: hollymoor-medical-centre
Title: Discriminatory system of appointments
Rating: 1 out of 5
Visited: March 2022
This practice has never been good, or even anywhere near good, when it comes to booking appointments, but of late, instead of improving, its actually got worse. There is no way to get a face to face appointment now without some form of "phone consultation" first (understandable during the Covid restrictions, less so now they have been released). You can't book advance appointments (without a lot of hassle and even then, only in the 7am-8am time frame it seems), as "call on the day" makes things "more even". However, this is, in itself, discriminating against anyone who can't just drop everything and take the call or attend an appointment at the surgery's desired time, let along those people who haven't the ability to spend up to an hour on hold in the first place in the (often vain) hope of getting an appointment on the day. 
As is plain by the number of people who have posed similar complaints here, this surgery is just not listening. 
In the most part, we're not asking for appointments on a whim or because we're being some kind of egotistical "we pay your wages" type. We simply need to book an appointment so we can clear it with work, manage childcare or school runs or help our children to miss as little education as is humanly possible. We're not asking for the Earth, we're not asking for miracles, we're just asking for a public service to actually take into account the real world pressures placed on those of us who have to deal with day to day, hour to hour commitments.
GP surgery review: hollymoor-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: February 2022
Getting an appointment with this practice is impossible, worst practice in the area. 
Call at 8am; takes up 200 calls to get past the engaged tone, then at least 40 minutes cueing to speak to someone.  Unable to book appointments in advance for non urgent problems just advised to ring at 8am for a telephone consultation. Eventually get through and advised to go to walk in centre.
GP surgery review: hollymoor-medical-centre
Title: hopeless appointment system
Rating: 2 out of 5
Visited: February 2022
almost impossible to get an appointment. phone every morning at 8am.listen to the annoying overlong message only to be cut off without even being able to speak to anyone. why o'h why can you not book an appointment or arrange for a doc to phone you back online like you used to be able to. this would at least free up the phone lines a bit and avoid the utter frustration and eventual despair at trying to get help
GP surgery review: hollymoor-medical-centre
Title: Really lovely GP practice
Rating: 5 out of 5
Visited: February 2022
I have been a patient at Hollymoor for the last 10 years. Long term health issues have meant I have had repeated contact recently. I have always found the Reception Team to be hugely helpful and the GP's excellent. More recently I developed Covid for the second time and they helped sort Monoclonal Antibodies the same day ensuring I did not end up in hospital. Given the current ongoing issues in the NHS I have been hugely grateful for the care I have received.
GP surgery review: kings-norton-surgery
Title: Great practice, very responsive 5*
Rating: 5 out of 5
Visited: January 2024
Called this morning to see if I could discuss HRT expecting an appt in a few weeks, they arranged a call back this afternoon.  

The GP who called was very knowledgeable and efficient, she took all my details, took time to explain my options and booked further appts to ensure that I can get treatment started.  Prescriptions are being sent direct to pharmacy for me.  
I work in healthcare so am amazed at how promptly I have been responded to.  I know other people struggle to get through to their surgery in the first place, never mind same day appts and prescriptions. 

Well done and thank you Kings Norton and Ashtree!!
GP surgery review: kings-norton-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
I don't consult with the doctors very often but unfortunately recently I have had to. The service from the GP's has been fantastic and the reception staff are polite and helpful. 
Well done team.
GP surgery review: kings-norton-surgery
Title: Can’t book appointment
Rating: 1 out of 5
Visited: November 2023
Went to go on your website to arrange the snip and all I get is abortion appointment absolutely annoying me if wt sort of service is this my partner is 12 weeks pregnant I phone your servers to arrange the snip they tell me to go on website and it comes up with abortive. No I do not want an abortion I am a man
GP surgery review: kings-norton-surgery
Title: Awful Practice
Rating: 1 out of 5
Visited: November 2023
I’ve been coming to this doctors surgery for a while now and it just gets more and more shocking every time I have an appointment. 
I was due to be seen at 10:15 for a quick appointment regarding my contraception and was left waiting for around an hour to be seen, and I was due back at work. Another patient was then put forward after only just checking in for their appointment so I was then pushed back even later for my appointment which is just not on. How someone is allowed to jump into someone else’s appointment is beyond me. I complained to the receptionist and they was of no help telling me I would be after the next lady which took another 15 minutes. 
Other patients were left waiting 40-45 minutes for their appointments. This doctors surgery is appalling.