janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: heath-lane-surgery
Title: Impossible to get through on the phone
Rating: 2 out of 5
Visited: September 2022
This is the numerous time i have tried to ring , today over 20 times, beginning of August 71 times and all i hear is a violin screeching.
i wanted to cancel an appointment due to having Covid and then when i finally got through i was told very abruptly why didn't i come down to the surgery and tell them -Really.
today i need to re-order a perscription that needs to be reviewed before being sent to the chemist, 2 hours listening to this awful music.you a new telephone system and or new receptionists.
sorry just not good enough.
when your'e actually there the service is fantastic from doctors, and the nurses, keep up the good work but please please change the telephone system.
GP surgery review: heath-lane-surgery
Title: Hard to get an appointment
Rating: 2 out of 5
Visited: August 2022
Waited over 30 minutes on hold to ask for an appointment about a recently diagnosed condition. 

Told I could have a telephone appointment in two weeks time. No option to attend surgery and no option for an earlier appointment.

On top of this they wouldn’t give me a time (or even an approximate time) for the telephone appointment so I can’t plan how I will answer the phone when working and if I miss said call I have to book another appointment. 

I just want to see a doctor!
GP surgery review: heath-lane-surgery
Title: High quality care
Rating: 5 out of 5
Visited: June 2022
I have been a patient at Heath Lane Surgery for many years and have always considered that the practice provides a very good service. I have recently needed to consult with a GP with a couple of health problems. The GP I saw was excellent, she listened to my concerns and treated me with kindness, sensitivity, and professionalism  Not all health practitioners have such a caring manner, how lucky we are to have such a GP at Earl Shilton. On my following visit I was gutted to learn that the GP is leaving the practice. What a loss! I hope the practice realise what a quality GP they are loosing and appreciate what a positive contribution they have made. Very sorry I'm not allowed to name the GP in this review.
GP surgery review: newbold-verdon-med.pract.
Title: What has happened to this Surgery?
Rating: 1 out of 5
Visited: June 2023
how ill does one need to be to be able to get a same day urgent gp appointment that doesn't qualify for a&e?

having rung the surgery on friday to request a same day appointment with a gp, and gone through a questionnaire to assess, the clinical receptionist stated I could only see a prescribing nurse.  on attending, said nurse having asked questions about my reasons for the appointment (very lose, watery bowels/unable to hold anything in), issued a sample bottle and requested blood tests and informed me that the gp will then see me in a fortnights time.  my same day appointment was important.  I have started a new job some 100 miles away and work at home a couple of days a week, and the blood test appointment first offered I couldn't take but the gp still wouldn't have been available any earlier.
my 'request' for codeine phosphate written on my paper script which helps somewhat in buying me some time to get to a toilet, was ignored.  the nurse wanted to get the results first before anything further. I had pointed out the the codeine was of benefit to the receptionist when I booked the appointment, and also the nurse.  this would have been logged by both.
having come home from my appointment and speaking with my partner without being prescribed anything (not even my codeine that I have ran out of) due to the nurse wanting results back, my partner spoke to the receptionist and informed them that I have severe anxiety and that I'm not forceful enough, and how important the appointment was to get some help/medication/advice.  therefore a completely wasted appointment.

a receptionist rang me back and stated that all procedures had been followed, and that standard practice was to see a prescribing nurse before a gp.  I was then told to either ring 111 if it 'worsens over the weekend' or, to go to the pharmacy for an 'over the counter' remedy: codeine is prescription only.

on saturday afternoon, I left my house to go on a 40 minute car journey having not eaten or drank for a few hours.  having stopped urgently on the a46 to empty watery bowels with traffic passing me at 70mph+ and again, not eating or drinking until I returned safely home at 9pm, I am left bewildered that I wasn't prescribed codeine during my appointment.

what illness does this surgery deem urgent enough to require a same day appointment with a gp who will prescribe for short-term benefit (whilst awaiting test results)

I went eight hours without drinking/eating saturday so as to be able to leave my home, which isn't of benefit to my health in this hot weather but you have made it my only option.

I touched upon having to plan my route whenever I leave the house (which I only do if absolutely necessary - work is) so as to pass toilets en route.

The indignity is embarrassing, so is having to describe my symptoms over and over to different people is, too.
GP surgery review: newbold-verdon-med.pract.
Title: Let down
Rating: 1 out of 5
Visited: May 2023
Concerns notractice 
listened to by practice manager.  Completely side stepped the issue and not apologised for the action of practice.  I need medical help currently and needed to see my GP without feeling intimidated.  I've had to cancel a very urgent appointment I had booked a month previously. I still don't have an appointment which I desperately need.  This surgery doesn't respect your wishes. If as a patient I don't wish to have invasive blood tests and on the day, after five years ago, they being imposed upon me, I expect my rights to be adhered to.  A surgery is supposed to be a safe, inviting and caring space. You have failed me as a patient.
Meanwhile I continue to need medical help.
GP surgery review: newbold-verdon-med.pract.
Title: Outstanding service, always
Rating: 5 out of 5
Visited: February 2023
I had never really used the NHS that much prior to my pregnancy and afterwards. Having previously been at a surgery where I had repeated bad experiences, I am constantly so grateful to be registered at the Newbold Verdon Medical Centre. From the reception staff who really go out their way to accommodate you, to the incredible doctors who have taken such good care of me and my daughter. I feel listened to and can see they take what I have said seriously with fast referrals to other parts of the NHS. I was lucky to have a consistent midwife who was incredible, and referred me to extra scans which has ultimately saved my baby’s life. I truly have had nothing but incredible service, thank you.
GP surgery review: ratby-surgery
Title: A really caring Practise
Rating: 5 out of 5
Visited: July 2023
I'm new to the Ratby Surgery. (I felt that my last practise's dependence on locums  was not working for me.) 
I still feel in a bit of a time shift! This feels like the kind of service. at its best, is how it used to be. And I'm 85!
From seeing a named doctor, whose eye contact was with me, rather than on the screen (But, if you are a locum doctor, that's where your eyes will often have to be) to texts which take the care to say 'please contact the Practice about a routine matter,' I have nothing but praise for the Ratby Surgery. 
There have been rather a lot of unhappy,critical comments levelled at Doctors since the pandemic. Not all of them just grousing. But I give the Ratby Practice five stars for its humane  handling of me. They are only a small  Village Practice, but they seem to have chosen a way of working with patients which maximises respect and care.
GP surgery review: ratby-surgery
Title: Brilliant GP
Rating: 5 out of 5
Visited: June 2023
Hi there, I just wanted to pass on my thanks to the GP that saw me Tuesday 6th June. I have been suffering with Eczema for years now and I've seen a Private GP and a Specialist in the past but nothing they prescribed me ever really worked. It had got to the point were I didn't even like my own reflection in the mirror and I didn't want to be seen in public. I wasn't sleeping at night as I was constantly uncomfortable. My mental health was also starting to suffer because of it. The medication the GP prescribed me has been incredible! My Eczema has literally vanished and I can't tell you how thankful I am. He has completely changed my life! I know people are quick to complain and rarely praise so I wanted to make sure I took a couple of minutes to say thank you.
GP surgery review: ratby-surgery
Title: Go Above and Beyond to give best care.
Rating: 5 out of 5
Visited: August 2022
I cannot praise this drs enough. The care they give is exceptional they go above and beyond. The receptionists are always helpful.The Doctors all listen! They are very thorough , knowledgable and get to the bottom of your problems and refer quickly. I feel my elderly mum who has heart problems is in safer hands with this practice than local hospitals or accident and emergency. They have done far more for her. The difference is they genuinely care about there patients and want the best for them. Thankyou so much for all your hard work during difficult times for the NHS and for the excellent care you give.
GP surgery review: ratby-surgery
Title: Atrocious service
Rating: 1 out of 5
Visited: April 2022
Visited 13/4/22 to have steroid injection fo hip as been in terrible debilitating pain for ages ,been referred to hospital in June but dr hoped would get relief from jab,I’m sure it would have but after sitting waiting almost 25 mins for 5 pm appt was advised that app cancelled as prob at surgery & they should have informed me , said could offer me app following wedns if wanted believe me was so angry as not slept properly no slept in bed for wks that just came home & once again back to filling my body with pain killers for some sort of relief think may look into private injection , would also point out had op for lung cancer last sept so this is just another thing didn’t want to deal with , seriously thinking of looking for another surgery as at end of tether now .
S. Brown
GP surgery review: bridge-street-medical-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: November 2023
Very efficient, friendly staff and always willing to help. I have been a patient for many years and always received exceptional care. Would reccomend to friends and family
GP surgery review: bridge-street-medical-practice
Title: Was a good practice, not now
Rating: 2 out of 5
Visited: April 2023
I have been with the practice for 30 years plus the practice was a very good one me and all my family are treated here. 
Just lately I have been having health problems and I need to talk to my doctor unfortunately this is near on impossible.
You have to ring in the morning to get an appointment for that day this can take from  40 minutes to 1 hour to get through to the receptionist. Unfortunately when you reach them they tell you all the appointments are gone for the day and they are not able to make pre-bookable appointments.
So you have to go through this rigmarole all again, the next day unfortunately for people that work shifts like myself very difficult especially when you have to ring at 8 o’clock in the morning and you’ve just come off a nightshift. 
I have done this a few times in the last few months and only managed to speak with a doctor a couple time when you finally get a appointment with a doctor you are waiting by the phone for them to ring you back all day. 
Doctors are supposed to be there to help people with problems and be caring for people, unfortunately this practice at the moment is neither. 
The receptionist I spoke to yesterday was friendly She explained that they was closed in the afternoon for training so there was no appointments left the receptionist I spoke to today was sharp and rude as she obviously didn’t didn’t care about anything. If a doctor is closing on a afternoon for training why haven’t they put extra staff on? why are they not staggering the training this is not a good this is not good practice.
At this present time I am going to move practices so I’m on the lookout for a new doctors hopefully not as bad fingers crossed.
GP surgery review: bridge-street-medical-practice
Title: It's lost the plot
Rating: 1 out of 5
Visited: March 2023
Used to be a very good practice 20 years ago but actually getting to see a doctor is extremely difficult. There appears to be very little preventative medicine. So frustrated we've just changed to Pinfold Gate who seem very good.
GP surgery review: bridge-street-medical-practice
Title: Terrible surgery, probably the worst in loughborough
Rating: 1 out of 5
Visited: January 2022
Call every day at 8 AM at the dot, over 200 times and still can't get an appointment, when I do the doctors are completely useless, go round in circles and completely ignore everything I have to say and waste the appointment time completely. Been trying to get the same issue sorted out for YEARS now and they have done virtually nothing while I have been having to repeatedly ask for testing and referrals (which they can't even do unless I keep bugging them). Also, they seem to be short on staff through the whole year, have they ever thought about employing more people? Might help?
GP surgery review: park-view-surgery
Title: Unfriendly
Rating: 2 out of 5
Visited: November 2023
I phoned up the surgery to see why the doctor hadn't been in touch for my telephone consultation. I was told the Dr had tried to ring but couldn't get trough . I politely queried this and the receptionist started raising their voice to me !  In the background I could hear people laughing and chatting loudly.
I have now seen my phone had a spam alert on the surgery number and had stopped the call getting through . Because someone queries information given doesnt mean they need "putting back in their place " patients shoud be dealt with calmly and politely it's a two way street .
GP surgery review: park-view-surgery
Title: Wonderful service
Rating: 5 out of 5
Visited: March 2023
My family and I recently moved to this practice, and yesterday was the first time I had to use them for my poorly toddler.  From start to finish all staff were incredibly helpful and caring and saw us promptly.  From the initial telephone call, to the reception staff and medical students and doctor we saw, everyone was kind, helpful and provided an excellent level of care.  Our previous practice always made you feel as if you were inconveniencing them by calling, and that was if you could wait the hour on hold to even speak to someone, and inevitably there were never any appointments, they just sent you to the walk in centre.  I am not usually someone for writing reviews, but I thought that since everyone is always so quick to complain, it was important to speak up about the wonderful service we received.  It was a very pleasant surprise to be treated as well and as quickly as we were.  In the nicest possible way, I hope we won't be needing to visit again too soon, but it is so good to feel we will be in safe hands if we do need to.  Thank you Park View, please keep doing what you are doing!
GP surgery review: park-view-surgery
Title: Poor service
Rating: 2 out of 5
Visited: November 2022
Incompetent doctors that can't stick to an appointment schedule. They try to diagnose problems through photos, but then don't bother to ring you with the outcome of said diagnosis. You can ring in the morning at bang on half 8, which is when they open. Be 5th in the qué, to then be told no appointments available. If you finally get through, you get bombarded with questions from receptionists who seem to all be registered GPs, who seem to know whether you need an appointment or not. Since COVID all you seem to get from staff on the phone is were busy dealing with COVID patients. You seem to be the only place in the country that still use COVID as an excuse. This practice has extremely gone downhill over the past few years.
GP surgery review: park-view-surgery
Title: Caring, compassionate practice
Rating: 5 out of 5
Visited: July 2022
I have been a patient here for many years and have found all staff, including reception, office staff, nurses and GPs, at the practice caring, compassionate and professional. They take the time to understand your problem during appointments and follow up quickly if you require a fit note or referral. On several occasions, my gp has written to my consultant at the hospital to support treatment. 
The doctors and nurses I have had appointments with at the practice have listened carefully and explained diagnoses fully. I have always felt included in decisions about my treatment. 
It is usually possible to get an appointment on the day with your preferred gp which can be really helpful for continuity of care. 
As a result of the hard work of staff at the practice, I have felt well supported with my physical and mental health over the years.
GP surgery review: park-view-surgery
Title: A wonderful service
Rating: 5 out of 5
Visited: July 2022
My mother has been a patient at this practice for many years, recently not in good health, however Gp visited as house bound patient, reception staff are always kind and show empathy are willing to listen and direct you to appropriate clinical staff. Our elderly population are particularly found of some Doctors but as I always explain to my mum, it's not like the old days and times have changed. Throughout the most challenging of times this has been incredibly difficult for all surgeries, Patient care has always been paramount at this surgery, so thank you Park View and the reception team for all your hard work, let's be mindful that reception staff don't just answer phones all day, they have lots of other duties as well. Keep up the excellent work.
GP surgery review: park-view-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2022
I called to make an appointment at about 08.50 for a damaged knee fully expecting not to be seen for some time , but was offered an appointment with a first response practitioner specialising in muscular/skeletal problems a couple of hours later.
Everyone that I encountered at the surgery was efficient, professional and polite and I came away with a treatment plan feeling reassured.
This is exactly the level of service that I have received here before over the years.
Thank you.
GP surgery review: park-view-surgery
Title: Kind people
Rating: 5 out of 5
Visited: March 2022
I have poor mental health and they have been so kind and patient with me. And I am difficult but they have been helping me. For which I am so so grateful.
GP surgery review: park-view-surgery
Title: Poor reception
Rating: 1 out of 5
Visited: January 2022
Lovely doctors,but find receptionists poor one in particular I find really unkind she needs more training,previous receptionists better but now have left.I would defiantly change surgery if it wasn’t for lovely doctors.the only good comments on here are all anonymous makes you wonder if it’s the receptionists. Still not sure how you ring at 8.30 to see GP you want but list is full yet other GPS have loads of spaces???
GP surgery review: pinfold-medical-practice
Title: Poor systems in place
Rating: 1 out of 5
Visited: November 2023
Had a prescription change from consultant, style surgery received the letter but haven’t updated my repeat prescription.  Have called twice and nothing done.  Now have to have an appointment with pharmacist.  They are totally wasting my time making me jump through hoops to prescribe something consultant says I need.  This isn’t the first time this has happened.
GP surgery review: pinfold-medical-practice
Title: Best Practice!
Rating: 5 out of 5
Visited: October 2023
I’ve been with this Practice for decades. I am lucky. I believe that this is a well organised Doctors Surgery. I have always been able to book a same day appointment when needed. I’m over 70 and find the website easy to use and useful. I have also pre booked less urgent appts online which is also very helpful. The doctors are thorough and happy to share advice. I believe the 15 min appts make discussion with doctors less pressured and effective. The receptionists are always friendly, helpful and knowledgeable. I have found follow ups from initial face to face appts reliable and the message service good. I can unreservedly say that I believe this Practice is excellent! Thank you to all at Pinfoldgate.
GP surgery review: pinfold-medical-practice
Title: Excellent medical practice
Rating: 5 out of 5
Visited: September 2023
I needed to change surgery due to a house move, choosing this one due to previous experiences of other family members. I have needed to use the medical practice on several occasions recently. The staff are polite and very knowledgeable, and I have generally been able to get appointments quickly.
GP surgery review: pinfold-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2022
We are new to the Practice and have been so appreciative of the care we have received - from doctors, nurses and the ladies who answer the phone lines and handle queries. A huge relief to us to find a listening ear on the other end of the phone and to receive good, appropriate recommendations and advice! We are really very thankful to be accepted as new patients and to feel that we are in safe hands.
GP surgery review: pinfold-medical-practice
Title: Respect and Dignity
Rating: 5 out of 5
Visited: October 2022
Always treated with respect, always thorough…. Irrespective of who i get to see. Doctors are always willing to follow up.  Reception is bright and clean. Live the prevention banner display physical Active Practice
GP surgery review: pinfold-medical-practice
Title: Fantastic service
Rating: 5 out of 5
Visited: October 2022
I attended Pinfold Surgery last week due to an ongoing problem. Every time I visit the practice I am met with professional kindness and compassion. The doctors and nurses and also the admin staff are always patient and you never feel like you are an inconvenience. This makes such a difference when you are feeling unwell. Well done Pinfold Medical Centre you are a fine example of good practice!
GP surgery review: pinfold-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: October 2022
The GP I saw was very understanding and supportive. She was interested in what I was speaking to her about and gave clear answers to any questions. I felt listened to and came away from my appointment feeling supported and confident that my health issues where in good hands.
GP surgery review: pinfold-medical-practice
Title: Good practice
Rating: 5 out of 5
Visited: September 2022
I was very happy with the experience I had at Pinfold Gate Medical Practice. The doctor was attentive, polite and dealt with all of my concens in a friendly and professional manner. I felt that the doctor listened very carefully to what I had to say and was able to answer all my questions.
GP surgery review: pinfold-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Good care very reassuring caring staff on the day appointment available Fill patient with confidence Good doctors
GP surgery review: pinfold-medical-practice
Title: the best gp practice
Rating: 5 out of 5
Visited: September 2022
haveing been with pinfold gate all my life , and having just had a hip opperation i would like too say the service is the best , ruth who has looked after my wound is amazing , the receptionist handled some strange people realy well , and today they looked at my ear and have put me through too hospital . booking an appointment so easy . everybody is so nice and they put me at my ease cos was very nervous
GP surgery review: woodbrook-medical-centre
Title: Excellent, caring doctor who goes above and beyond
Rating: 5 out of 5
Visited: November 2023
Thank you to the doctor who listened with kindness and compassion. Going above and beyond  the  alloted appointment time (15 Nov, 5:15pm) to ensure all care and treatment options were discussed in full. I feel truly cared for and better able to manage my health. I am glad to say I am feeling much better. Thank you for being the best.