janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: whyburn-medical-practice
Title: Gone from bad to worse
Rating: 1 out of 5
Visited: June 2022
Can’t get an appointment for love nor money. Can’t seem to book appointments online anymore and when you ring you just get cut off due to high demand. So have to go through the whole menu again each time to be cut off once again. How are you supposed to get an appointment?! It’s always been a challenge but now seems impossible. 

Also good luck getting the documents you need for health insurance applications, it takes months despite me and insurance company chasing for documents needed. This has happened every single time, blaming the insurance company when the delay has not been with them at all. They told me it takes about 2 weeks and it took nearly 3 months in the end.
GP surgery review: whyburn-medical-practice
Title: Cortisone Injection
Rating: 4 out of 5
Visited: June 2022
Whyburn kindly put me on a waiting list for an available surgery - they rang me offered me an appointment- the Doctor who administered the injection was lovely - listened to my concerns regarding my knee - a painless process - thank you for looking after me - the lady on reception was lovely as I was nervous and put me at ease
GP surgery review: whyburn-medical-practice
Title: Terrible service
Rating: 1 out of 5
Visited: June 2022
Fed up of having to chase for incorrect, missing prescriptions.
No results given in an appointment affecting what was on my prescription which again took 5 days to get. 3 phone calls later to establish why it was incorrect.
Asked to see dr, booked, turned out they booked me with a nurse so again resulted in the same issues.  When spoken with - sorry I wasnt part of that conversation!.
So fed up of wasting my time and theirs unnecessarily.
If time is so precious to them then they need to listen and apply common sense and most of all use good practice.
GP surgery review: whyburn-medical-practice
Title: Complete service, start to finish
Rating: 1 out of 5
Visited: May 2022
Ridiculous service, can't get through on the phone or cut off after 20 mins waiting on the phone. Practically made to beg for an appointment. Dr's reluctant to prescribe medication including existing medication! Queues at reception Ridiculous on NOT disabled friendly!
GP surgery review: whyburn-medical-practice
Title: A1 service
Rating: 5 out of 5
Visited: March 2022
Could not ask for a better service.   From the reception team taking the first call to the Drs response.   Nothing is too much trouble for the team of professionals at Whyburn... even down to getting a Dr call back well after the surgery was closed (840pm).   

This team goes above and beyond any that I have known to make patients feel at ease.  I highly recommend Whyburn to anyone
GP surgery review: whyburn-medical-practice
Title: Excellent!
Rating: 5 out of 5
Visited: March 2022
Excellent service from both the reception staff and the GP’s! Great surgery, with friendly, helpful staff.
GP surgery review: whyburn-medical-practice
Title: Disappointed
Rating: 3 out of 5
Visited: February 2022
After being with this surgery 49 years this is the first time I have felt disappointed in the service I did not receive. 
On calling for advice on having a bad uti I was told there were no appointments available and to either try calling at 8am the next day or go to a walk in centre.
Why isn't there a triage list where a gp or nurse can call you and prescribe medication rather than having to travel to the qmc or King's Mill hospital whilst feeling very poorly, when simple antibiotics can solve this problem very quickly..
GP surgery review: grange-farm-medical-centre
Title: Poor Receptionist
Rating: 4 out of 5
Visited: February 2022
I rang the surgery to get my daughter in has her face had swelled up. I was asked to take her to the pharmacist first which I did and he recommended for her to been seen by a Doctor. I rang again then was told to take photos and send them to a link I was given then we would get a Doctor to ring. Nothing within 2 hours which by this point my daughter's face had got worse so I rang again and still no appointment and was advised to go to A/E. We spent 12 hours at A/E before we was told they were keeping my daughter in has she had a bad infection. Stay in hospital 3 days. The receptionist aren't medical trained and should not be able to decide what is an emergency or not. The doctor thought my daughter had, had a stroke. Appalling. I'm am so happy with the Doctors but you have to get passed the reception first...
GP surgery review: grange-farm-medical-centre
Title: Rude receptionist
Rating: 1 out of 5
Visited: January 2022
Spoke to a receptionist who I have the name of if required. 
We requested a post hospital review for my disabled mother, who has been in and out of hospital for several different conditions, and on her discharge papers it asks the GP to review. 
I was told “that is when the GP gets around to reading the discharge papers” 

I then explained that her heartbeat stays above a 100 and that is why she is required the review to see if any of the hospital medication needs continuing, also she is new to a catheter that the nurses have asked the GP to make a decision on. 

The nurse then laughed and said that’s a new one, and said I should be calling 111 if my mother is that serious. As it doesn’t sound like she needs the review now. 

I was appalled by this and told her I find her very inappropriate and that the GP has been working with my mums complex disability for years so they would understand the urgency of a review better than her. I also said she has no right to tell me my mother is not ill enough for a GP review. 

She then said “I did not say that, I am putting her for a home visit but I cannot guarantee that it will be today” 

I think grange farm need to train their receptionist to be more polite, and understand that every patient is different and when it comes to elderly patients with complex medical history, anything as small as a fever can be dangerous for them, and they are not to decide whether a gp is required or not, that is a medical decision that a GP or nurse should be taking. 

The way they speak to you it is as if we are illiterate people who have no idea what we are calling about. And are very inconsiderate of how much stress the person calling is going through and they are just frustrating them more by speaking In a Rudely manner first thing in the morning. 

Not a receptionist! 

The reception staff before the new change of management were wonderful!
GP surgery review: larwood-surgery
Title: Not great!
Rating: 2 out of 5
Visited: January 2023
Sorry to have to say that this practice leaves alot to be desired. Several times I have had genuine cause for complaint. I suggest the new practice manager gets to grips with further administrative staff training as at least 3 x now when ordering my repeat medication, I have had a message saying this is not on your repeat (even though it clearly is!!) and has been passed onto the clinician. Then to make things worse my request was still with the doctor 1 week later. And I was left without any medication for 2 days. This is not on!!! This has happened once again and I'm in despair! It aggrevates my condition as I'm really concerned about  being without my medication yet again. Please Practice Manager review how prescriptions are turned around. And tackle this problem head on.
GP surgery review: larwood-surgery
Title: Excellent service and support
Rating: 5 out of 5
Visited: December 2022
I wanted to leave a review following the excellent service we received. The receptionist was so helpful and went out of their way to ensure my child could get the prescription needed for antibiotics. The receptionist was kind and understanding, calling me back to check if we had managed to locate anywhere that stocked antibiotics and liaising with the GP to ensure the correct prescription was sent to the correct pharmacy. Without this support we would have really struggled to get the antibiotics yesterday. 

The receptionists kindness and help were really appreciated when we were feeling so upset and anxious. I also know the surgery was extremely busy which must have been very difficult for all staff working there.
GP surgery review: larwood-surgery
Title: Needed to see a Dr
Rating: 4 out of 5
Visited: December 2022
Today I have tried to ring in and was in a que of 20 I have also tried to use the online tool but it was closed .I got someone to take me down  to try and get it this was just before 5:00pm and I got told they were full and not seeing any one else. I got told I had to wait till Monday  when my chest is hurting when I caugh am not happy about this !!!!
GP surgery review: larwood-surgery
Title: Total waste of time
Rating: 1 out of 5
Visited: October 2022
This is the third month that a repeat prescription has not been sent to the chemist and I have had to go into my local surgery to see why a prescription has not been sent to the chemist and all i get is that i will sort it out but it never happens. Why they get these awards for the best surgery i don't it is not for being good at there job
GP surgery review: larwood-surgery
Title: Accommodating and flexible
Rating: 5 out of 5
Visited: August 2022
I arrived late for my health check. Despite this the health care assistant accommodated me, health with me professionally and politely and did what needed to be done. I then had follow up with the GP which was once again easy and professional.  Excellent service from people who have worked tirelessly throughout the pandemic.
GP surgery review: larwood-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
For someone with multiple health issue's. Have mostly had fantastic service.
When minor issue's have happened they have sorted it out quickly.
Don't feel like  I could wish for a better gp surgery.
They always get back to me the same day and are quick to resolve any health concerns really quickly. So I don't get too sick 
Can't thank them enough for all the help and support I have received.
Especially at times when gp surgery's get a bad reputation 
I definitely cannot praise them enough
Without quick reactions of the doctors I could of found myself very poorly and even possibly needing hospital care
GP surgery review: larwood-surgery
Title: Great news
Rating: 5 out of 5
Visited: May 2022
I had a really excellent experience with the nurse practitioner who was thorough and sympathetic.  He asked me what I wanted the outcome of the appointment to be, which I found refreshing.  
Following on from this, I am delighted that this outstanding practice is going to extend its hours and services from October.  Speaking to friends outside this area, I know that what Larwood offers is second to none.
GP surgery review: larwood-surgery
Title: Very helpful staff
Rating: 5 out of 5
Visited: May 2022
I was in so much pain with my back and could not get out. The Dr was very helpful and requested delivery from the chemists but they couldnt comply with this.
Different receptionists tried to help and when I felt all hope of getting any pain relief had gone I received a call to say they had organised Bassetlaw Community Volunteers to collect and bring my prescription to me.
I never expected this help and the way this was arranged was outstanding in every way from the customer service to the professional way it was handled by keeping me informed about who would be coming. 
I am so truly grateful to all the receptionists and callers involved and to the volunteer, who refused my offer of a small gift of thanks saying he did it just to do something nice for people.
So many members of staff were so kind and helpful and their efforts made a huge difference for me.
Truly appreciated, thank you.
GP surgery review: larwood-surgery
Title: All in the same week…..
Rating: 5 out of 5
Visited: May 2022
I contacted the surgery on Tuesday requesting a call back. A male nurse practitioner rang me back and asked me to pop in and see him that afternoon. He examined me and said he would refer me for further treatment. The very next morning a lady from Larwood rang me to say an appointment had been made for me on Saturday morning, I went to my appointment and was dealt with by a wonderful young nurse, who explained everything to me in great detail. The lady on reception was lovely too, very helpful and extremely pleasant. In an age where people are only too ready to complain and not give credit where it’s due, I felt it my duty to say something positive about my experience. Faultless, fantastic service from my initial enquiry to today’s visit. Highly satisfied with my experience.
GP surgery review: larwood-surgery
Title: Disappointing service
Rating: 1 out of 5
Visited: April 2022
I had always praised the service from the staff at Larwood - and I’m sure the service when you finally get to speak to someone is still excellent … but all I need to do is arrange an appointment for a medication review and it’s been impossible to actually get through to them to book this. I don’t like calling first thing in the morning as I’m conscious there will be other people wanting urgent care and advice, but every day I call I get the message that receptionists are so busy and there are no appointments… I appreciate this but the phone system now cuts you off when there are no more appointments for that day. I don’t actually want an appointment that day, I just want to book in for another time or my repeat prescription can’t/won’t be issued. I appreciate the staffing challenges but maybe consider how to deal with people who need to just book in for reviews or at some point they will be joining the urgent queue. As I said I cannot fault the staff and their attitude and care but there are serious failings in the management of the service/bookings system. I’ve just been online on my phone to see if I can book anything online … no… and the functionality doesn’t appear to be working either. It seems ineffective and inefficient processes are causing stress that could really be avoided. 

I am not sure if it’s possible to just walk in and speak with a receptionist or if there are still restrictions, however as someone who works full time it’s not that easy to get in on the off chance you can get through the door. 

The service has certainly slipped, which is a real shame.
GP surgery review: barnby-gate-surgery
Title: Frustrated. Am losing faith in this practice
Rating: 1 out of 5
Visited: March 2022
Have been trying to get to talk to a Doctor for well over a month now and have been blocked by the reception staff each time. All I want is some clarity regarding a recent diagnosis and related medication. Also blood test results on system online not patient friendly, information there is geared toward the health professionals and not in a language I understand. Am confused and in limbo.
GP surgery review: southwell-medical-centre
Title: Excellent care
Rating: 5 out of 5
Visited: May 2023
Excellent medical care and treatment at Southwell Medical Centre. I had an appointment with an independent clinic recently and they too praised the standard of care I was receiving.
GP surgery review: southwell-medical-centre
Title: Brilliant practice
Rating: 5 out of 5
Visited: May 2023
The experience I received was fantastic. The whole team were kind, caring and showed great professionalism at a time when I was particularly anxious. Thank you all so very much.
GP surgery review: southwell-medical-centre
Title: Excellent care
Rating: 4 out of 5
Visited: March 2023
Saw GP who promptly delt with referral and follow up care in a kind and sensitive way . The care received on referral was also excellent.
GP surgery review: southwell-medical-centre
Title: Awful Service
Rating: 2 out of 5
Visited: March 2023
Had third lot of blood tests on Monday. At no point in between these tests has a Dr actually bothered to explain why my results show a problem. Phoned results line after 5 days to be told I could discuss it with Dr at the appointment. I wasn't aware I had an appointment. Very uncaring attitude and poor service
GP surgery review: southwell-medical-centre
Title: Exceptional
Rating: 5 out of 5
Visited: March 2023
When you continually hear whinges about poor service and long waiting times it is refreshing to deal with this practice.

My first experience on asking for a non-urgent appointment was to be offered a face-to-face appointment with a choice of GP in less than 7 days. When first seeking a same day appointment I had a face-to- face within 40 minutes of calling - it could have been quicker but I'm not sure I could have been there in time! The next time, the GP had called back in less than 30 minutes.   

It goes without saying that the care and follow up I received maintained that level of service.

Remarkable - thank you.
GP surgery review: southwell-medical-centre
Title: Superb care and service
Rating: 5 out of 5
Visited: February 2023
I can’t rate Southwell Medical Centre highly enough - incredibly efficient, lovely doctors and added bonus of the on-site dispensary as well.
GP surgery review: southwell-medical-centre
Title: Friendly Practice
Rating: 5 out of 5
Visited: January 2023
My request for a telephone conversation appointment a week in advance was successful. My doctor made an appointment to see the Physiotherapist that
day followed by a face to face appointment with the doctor. All very efficient and successful. Thank you to all the people concerned from the receptionist through to the doctor. The only problem I had was the length of time between asking for an appointment and the one I was offered.
GP surgery review: southwell-medical-centre
Title: A really good Practice
Rating: 5 out of 5
Visited: January 2023
I have always been happy with the care that I’ve received from this practice. Everyone from reception onwards will bend over backwards to help you. We live in trying times where the NHS is on a knife edge and we must remember this and be considerate to those who are battling to work through it. I would also like to say a special thank you today to the wonderful practice pharmacist for his knowledge, kindness and delivery of care. This is a really good efficient practice that I would highly recommend.
GP surgery review: southwell-medical-centre
Title: Absolutely First Class Surgery
Rating: 5 out of 5
Visited: January 2023
I was seen on the same day I telephoned for an appointment. I was seen on time, the GP was very thorough and reassuring. All in all a great level of service.
GP surgery review: southwell-medical-centre
Title: Superb care
Rating: 5 out of 5
Visited: January 2023
The new system where requests for appointments are triaged worked brilliantly for me. Clear process efficient and every person from receptionist to GP listened and made me feel cared for listened to and assured. Brilliant!
GP surgery review: newgate-medical-group
Title: Excellent response.
Rating: 5 out of 5
Visited: July 2023
Two weeks after a fall at home, new heavy bruising continued to appear, even though I was feeling much better in general. My wife, in particular, was very worried, and insisted on ringing the practice,
for advice. The receptionist listened carefully to her concerns and initially it was suggested that we visit Accident and Emergency. My wife explained that this would be difficult for me, as I have mobility issues and it is virtually impossible to park at the hospital, at the present time.
The receptionist was very understanding and after consulting with her colleagues, rang back to offer us an appointment, at The Health Centre, with a paramedic, for early the next morning.
This morning we attended and received excellent care, advice and reassurance. The lady we saw, said that we had done the right thing to ask for advice and that she would consult the G.P. and let us know if we needed further investigation. Shortly afterwards we received a telephone call with a booking for  some blood tests, just to make sure that all was well. We were extremely grateful to everyone concerned.
GP surgery review: newgate-medical-group
Title: Good
Rating: 4 out of 5
Visited: July 2023
Was really quick in getting back to my request and booking my appointment and the dr was very efficient and supportive of my symptoms and giving advice on a cure
GP surgery review: newgate-medical-group
Title: Excellent service
Rating: 5 out of 5
Visited: July 2023
Tried the new appointment booking system.  I am so impressed! I received a phone call within 1 hour and treatment the same day. Excellent care.
GP surgery review: newgate-medical-group
Title: Easy & Quick
Rating: 5 out of 5
Visited: July 2023
Simple to fill in and very quick call back takes away all the messing about you had before trying to book an appointment or sort out trying to see a doctor quick and efficient
GP surgery review: newgate-medical-group
Title: Impossible!
Rating: 1 out of 5
Visited: July 2023
I've attempted to be a patient many times, their appointment system is so ridiculous that it is much less stressful to visit a walk in centre than see a Newgate Doctor.

Handy for repeat prescriptions, thats about it.
GP surgery review: newgate-medical-group
Title: Excellent after care
Rating: 5 out of 5
Visited: July 2023
I received excellent after care from the nurse who saw me the previous week. She was very thorough at my appointment and gave me 2 separate follow up calls to check on my progress and well being
GP surgery review: newgate-medical-group
Title: New triage form
Rating: 5 out of 5
Visited: June 2023
The new triage form is very easy to complete and helpful for people that work. I had a phone call within a couple of hours and saw someone the same day.
GP surgery review: newgate-medical-group
Title: Getting better
Rating: 4 out of 5
Visited: June 2023
The care I have received from one of the Female Dr's this year has been the best I've had from this GP surgery,  she has listened to me when I've been at my lowest and genuinely came across as she actually cared unlike in years gone by, I have also seen 2 other female health care practitioners who have been just as caring.

Whoever has been doing the recruitment for the GPs has really stepped up their game as the care I have received this year has been first class, I also include the reception staff in this praise as the new additions are a lot better than in years gone by.

All we need is a new surgery as this one is tired and needs more than a lick of paint.
GP surgery review: newgate-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Staff have Always been very professional, helpful and friendly, and resolved problems quickly and efficiently.The building  housing the practice is sadly in need of refurbishment but I believe this issue is being resolved, hopefully the new building will reflect the current demand of the town as the old building was built in the 1970s and the current population must have increased many fold since then.
GP surgery review: newgate-medical-group
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
Reception staff extremely helpful and efficient, my Dr gives me the time I need to discuss any health concerns etc. I have always found the practice well run and all staff friendly, professional and caring.
GP surgery review: the-manor-surgery
Title: Amazing doctors
Rating: 5 out of 5
Visited: December 2022
Two phone consults and one in person across three different doctors over the last month, for our poorly kid. Usually I’d be panicked about being passed around because doctors are booked out/ taking much needed and deserved leave etc. But all three doctors did a really excellent analysis of complex symptoms, listened carefully, asked thorough questions, took action. Made me emotional that we have such brilliant people providing such excellent care in a horrendously under-funded system. You are amazing.  We see the crazy overtime doctors have to work. We support you and are hugely grateful for help. Thank you.