janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: park-road-&-menston
Title: Friendly and efficient service with good access
Rating: 5 out of 5
Visited: April 2022
During the last 2 years I have accessed help and medication for 2 issues personally, and mental health support for one of my children. In each case I contacted my GP surgery (via the website electronically for myself and phone for the more urgent mental health issue) and received a call back the same day. I was then either helped by an ANP or a GP over the phone, and with a same day GP appointment and referral to CAMHS the next day in the case of my child. They could not have been more helpful at any time, and the electronic and telephone ways of dealing with me were so much more convenient to fit round work and avoid long waits in a crowded waiting room. I am prompted to praise them again after recent help with prescriptions twice at short notice when the pharmacy made an error. I can honestly say my care has never felt compromised and I really hope this new way of accessing my practice continues.
GP surgery review: park-road-&-menston
Title: Undoubtedly saved my life
Rating: 5 out of 5
Visited: March 2022
A extreme keen eye by the GP led to my diagnosis, that, if would have been missed or spotted only 24hrs later would have resulted in me not being here and able to write this review.
I owe my life to this surgery.
Following a long initial recovery in hospital, Park Road have continued to support me with my ongoing recovery. This has involved GPs, pharmacists, nurses, secretaries and receptionists. All members of staff have always worked in my best interests, I found everyone polite, helpful and informative. I have always been treat with discretion and dignity. Reception comes with a smile and all professionals are able to speak in a language that is understandable in converting the complex medical terms to a ‘man on the street’ dialogue.
It feels strange to ‘recommend’ a practice, as you would hope all practices work to the same targets and guidelines, but, to me, this is where Park Road raises the bar. I hear stories of other practices which makes me frown with confusion as I know such happenings would never occur at Park Road…So, my guess is that it is the high standard of ethos and work ethics that sets them
apart from others.
If this was Amazon they would get 5 out if 5 stars, but that’s too cheesy. So all I can give is a big THANKS
GP surgery review: park-road-&-menston
Title: not great
Rating: 3 out of 5
Visited: January 2022
when ever you ring reception are not very helpful had problems in past and today i called 28/2/22 and still not helpful i need a repeat of some tablets and cant seem to do it on line like i was told plus still waiting for letter for a scan on knee
GP surgery review: shaftesbury-medical-ctr.
Title: Great experience
Rating: 5 out of 5
Visited: September 2023
Having attended the practice today with my uncle I was pleasantly surprised with our experience. My uncle is new to the practice so this was his first appointment. The GP we saw took her time to listen to his concerns, had a good understanding of his recent health issues and was really helpful and informative. In addition, I would like to thank the reception staff at Church View Surgery (branch site) who answered the telephone efficiently and politely this morning and accommodated my request for a face to face appointment for my uncle.
GP surgery review: shaftesbury-medical-ctr.
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
I had an appointment this morning, the staff were very friendly, helpful and I was seen straight away.
GP surgery review: shaftesbury-medical-ctr.
Title: Semi-functional practice at best
Rating: 1 out of 5
Visited: September 2022
If you ring in the morning, there's an automatic voice telling you to ring after 2pm. You ring after 2pm, the receptionist tells you to ring in the morning. It's a never ending loop. I've been registered to this practice for like 2 years, and I've still never even seen my doctor. The "e-consult" form, usually results in just a phone call and never an appointment. I need to get seen, it shouldn't be this hard.
GP surgery review: shaftesbury-medical-ctr.
Title: Repeat Prescriptions
Rating: 3 out of 5
Visited: March 2022
I need to order medication for myself, which is on a repeat prescription, which i am due to run out of.

Unable to order on the NHS Website, Due to my prescription not been available to order/download?

Also cant speak to anyone at Shafesbury Medical Centre, due to closed half day.

I previously obtained my medication via the chemist but this fabulous services has now been cancelled.

Please can you advise how I get my medication/a repeat prescription from the Doctors, When the only one item I take is not on my records to order/re-order.

Also No Email address available now to email our doctors direct?
GP surgery review: the-garden-surgery
Title: Caring practice
Rating: 5 out of 5
Visited: December 2023
Although it is hard to get an appointment I can say that the reception team are very patient and do try help where possible when an appointment is needed. I attended the surgery yesterday with my son and the appointments were running an hour behind this was not a great situation for a 2 year old to be waiting for that length of time and also the fact he has autism made the situation more difficult to keep him entertained and safe. I explained to the receptionist that I wasn’t sure we was going to be able to wait much longer as I felt my son was becoming overwhelmed at the length of time waiting in the surgery which could have led to a meltdown and him missing his appointment. When I went in to see the doctor a few minutes after mentioning this is was a different doctor and he mentioned that the receptionist had explained the situation with my son, I was shocked and greatful that the lady had gone above and beyond my expectations and this ment that my son still was able to see a doctor and recieve treatment that he needed. This was great team work amongst the front of house staff and GP’s and it really has put me at ease that they understand the difficulties me and my little boy face when out in public to keep him safe. Thank you so much.
GP surgery review: the-garden-surgery
Title: Poor
Rating: 3 out of 5
Visited: October 2023
I've just been sat in the reception for 45mins waiting for my 15 30 appointment but a mix up with the reception they didn't know I was there even though I approached the desk to ask if I needed to check in for physio and was told to sit down total misunderstanding I received a text telling me I had missed my appointment so I went back to reception I was offered further appointments unfortunately unsuitable but why couldn't the receptionist have phoned the physio and explained the situation so I could have been seen frustrating to say the least this follows on from a cancelled appointment a few weeks ago when no one informed me and I turned up at surgery both times resulting in time off work and lost pay very poor service it's hard enough to get a appointment without this hassle
GP surgery review: the-garden-surgery
Title: Appointments or test results
Rating: 1 out of 5
Visited: April 2023
Trying to get an appointment or test results is a complete joke, the surgery is empty if you call in. Abysmal get your act together not everyone is a hypercondriac
GP surgery review: the-garden-surgery
Title: Helpful and friendly practice
Rating: 5 out of 5
Visited: March 2023
I have had to contact this surgery numerous times and every individual I have spoken to could not have been more helpful and obliging. It has been deeply appreciated!!
GP surgery review: the-garden-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
I have been a patient here for a number of years and have found this to be a great surgery to access care from. 
I took my son to the surgery yesterday having called the day before to book an appointment. The reception staff were helpful and kind and booked a telephone appointment for the next day.
I spoke to one of the partners the next day. She took time to listen and understand concerns, her manner was kind and she explained next steps really clearly.  
We were seen the same morning by a junior doctor who was really lovely with my 3 y/o. My son felt nervous about coming to the surgery and the doctor we saw took time to make him feel at ease. She was really kind to him and engaged with him really nicely. Again, she listened really carefully and clearly explained the next steps- I felt really confident in the care we were receiving. 
Overall, I felt that the care we received was really patient centred and individualised. I didn’t feel like we were being rushed or wasting anyone’s  time. All the staff we encountered were kind and patient. 
Thank you
GP surgery review: the-garden-surgery
Title: Unhelpful receptionists
Rating: 1 out of 5
Visited: March 2022
I visited the practise Im person concerning emergency reproductive health issues. The receptionist booked a GP call Appointment without letting me know the service could not be provided. This worsened my situation as I had to look for another practice to get treatment after waiting for a week for the appointment call. They don’t seem to be patient enough to listen to patients requests. Just eager to get you out of their faces.
GP surgery review: the-medical-centre
Title: Terrible doctors
Rating: 1 out of 5
Visited: April 2023
I needed some advice or a letter but was told I had to see a certain doctor because it is classed as private work. I dont mind paying but this doctor does not know me or my health problems. He has let me down in the past when he was supposed to ring me but went on holiday for a week. I saw another nice doctor who helped me with what I needed. So I dont like this certain doctor and dont want to see him. It is my choice after all. This practice is terrible since it changed owners. Plus I was called last night by someone from the doctors to be told that the one I wanted to see wouldnt be able to help me and it was a waste of time going. This has really upset me.
GP surgery review: the-medical-centre
Title: Unable to get an appointment.
Rating: 1 out of 5
Visited: April 2023
I have been trying since January to book in for an appointment. I lost my mum at the end of December and have been struggling to sleep since then. I am averaging around 3-5 hours sleep and I dint get to sleep till around 5/6am then have to go to work. I have rung the practice around 25/30 times during this period but because I aren’t awake at 08.00 they say there’s no appointments and I can’t book anything in advance. The GP rung me when my mum passed and said if I needed anything to let them know… this hasn’t been able to happen. I was told I would have a medication review on Sunday so I booked the day off work, I was never called so that was a days wage just gone. I don’t know how much more I can take not being able to sleep. All they do is tell me to go to a walk in centre but I already suffer from depression and anxiety and it is a struggle going places as it is. The lack of sleep is having a serious effect on my mental health and I feel like the practice isn’t bothered about me. I don’t know what to do, I feel like there is no help available for someone like me. As a male I feel like it is brushed aside and I tried explaining this to the receptionist and all she said was ‘go to the walk in’. I’ve given up now even trying and I would advise people to find a practice where the receptionist actually listens to you and doesn’t just brush you off.
GP surgery review: aintree-park-group-practice
Title: Appointments are nightmares
Rating: 1 out of 5
Visited: July 2023
I have been asked to get an appointment from the gp because they have sent a letter to my gp from the hospital regarding my test results, I always avoid calling cos it’s a horrible experience. You keep doing blood test that no one gets to review results with you and then they call for more blood test. To book this appointment, I started calling beginning this week with an average of over 56-73 dials every morning from 8am only to get through and be told to try again next week Monday which can be understandable bearing the pressure of the NHS but no empathy from the staff regarding this. Online platform is another horror. I have no idea how they system can function like this. Its more than a nightmare.
GP surgery review: aintree-park-group-practice
Title: Impossible to get a response!
Rating: 3 out of 5
Visited: May 2023
Having been left a message to contact the surgery for recent test results, I tried phoning for three days from 8 am for as long as I could before giving up.
I walked to the surgery, told  receptionist I was waiting for test results, she said “ok, someone will phone you today at some point”
No one phoned, so I tried the “e consult”
“ Sorry, your surgery is not accepting this option”
Found a link to register a complaint, and again, no response.
This is over a week now.
Why has the system deteriorated so much?
This is why A&E is always full, people just can’t get through to their GP.
GP surgery review: aintree-park-group-practice
Title: Impossible to get in touch to discuss results
Rating: 1 out of 5
Visited: May 2023
Following on from recent tests received a txt from the surgery to book a call with the doctors. Phoned straight away to get told I need to phone first thing in the morning. Tried this for the next 4 days unsuccessfully. Did an econsult instead - auto response said I’d hear back from surgery within a week but the doctor tried calling me a few hours later (without any forewarning) while I was in a work meeting. Left message asking me to call back which I did within 20 mins. Got told they’d msg the doctor. Waited another 5 hrs. My wife tried calling again to see when the doctor would ring - same response. They’d msg the doctor. It’s now a new week, not heard anything so tried phoning and been told that I’ve either got to try ringing on the day again or do an econsult. These options are not helpful when u work full time. Hopefully my tests results haven’t shown anything that’s time sensitive
GP surgery review: aintree-park-group-practice
Title: Great Practice, Great Service, Great Staff
Rating: 0 out of 5
Visited: December 2022
I was recently made by NHS Knowsley to leave my GP Practice of over 25+ years as I was no longer in their area. I was recommended to come to Aintree Park Practice and from get go it has been a fantastic experience. The Registration process was easily understood and the Receptionist in Orrell Park Office very helpful. I was worried over my re-peat prescription as I have quite a few medical conditions and my medication is necessarily important, however, switching my NHS login details to the Practice again went easily, smoothly, and my first repeat prescription flew through with no issues. I asked to visit with a GP with my wife due to my numerous conditions and was accommodated within a fortnight with that visit with a GP who had clearly read my extensive GP Notes from the old Practice, and he laid to rest any concerns my wife and I had over the change of Practice. It was all in all a lovely experience as I suffer with severe anxiety. Just last week it was clear that I had developed a chest infection which is something I was very prone too some years ago which ended up with being in hospital twice with COPD issues. The Clinicians & old GP came up with a regime wherein if I began to cough up green flehm that I would be given a strong course of antibiotics which for several years kept me stable and out of hospital. Further changes to my daily medications meant it had been almost a decade since my last incident. So when this developed I was worried of my new GP Practice's reaction. I sent an e-consult and was contacted within 24 hours by one of GPs on the phone (as I had requested). We discussed what was going on and my past history, and we agreed the Practice would follow suit and a strong course of antibiotics was prescribed which is ongoing. Again another anxiety laid to rest and as my daughter, sister in law, and next door neighbour are all nurses (palliative care, critical care, and practice nurses) I know how busy the NHS is and GPs in particular. I know most often 'reviews' are made in a negative context so I wanted to put this review out to the public at large as in this old man's opinion Aintree Park Group Practice are professional, helpful, understanding, caring, and efficient. Thank you for the platform so I could write this. Regards, Ben
GP surgery review: aintree-park-group-practice
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: October 2022
The practice runs on a call on the day for an appointment system. However you have to call on average 200 times to actually get through, to then be told there aren't any appointments left. You're also often told to go and visit the walk in. I called 343 times this morning to be precise for an appointment for my 18 month old to then be told there was nothing left (I got through at 9am) absolutely shocking.
GP surgery review: aintree-park-group-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: April 2022
I have been a patient here since I moved to the area 22 years ago. Always received exemplary care from reception team and caring GPs to deal with my complex health needs. Thanks so much!
GP surgery review: aintree-park-group-practice
Title: EConsult
Rating: 2 out of 5
Visited: February 2022
I believe this to be the third time I’ve used the EConsult service.
Simply because I can never get through to obtain an actual appointment.
I feel it’s a second rate way of dealing with patients, but as I work
continental shifts, it’s difficult to be free and spent ages on redial trying to reach the surgery.
On the three occasions I’ve used EConsult, I’m given a day and very rough time slot,( before 6:30 pm) and on all three occasions, I’ve been let down, and left to use the secure form at end of email to report the fact, I’d not been contacted.
It’s three days since I used EConsult, and to be let down, is this good enough?
Not in my opinion.
And yes, I have checked my junk folder!
GP surgery review: aintree-park-group-practice
Title: EConsult,  let down once again.
Rating: 1 out of 5
Visited: February 2022
As mentioned  in my last review, I consider EConsult a second rate service. But try getting an actual appointment!
Having requested said consultation,  and waited several days for the appointment,  I received no call or text yesterday, so tapped the requested link to inform the practice,  only to be overlooked once again today?
Are we still blaming Covid?
What sort of response would I have got if I failed to turn up twice for an appointment?
Simply just not good enough.
GP surgery review: aintree-park-group-practice
Title: No Appointmets
Rating: 1 out of 5
Visited: February 2022
Getting an appointment, even for a phone consultation is extremely difficult and has to be done the minute they open. I've spent two weeks ringing up every morning to simply have to result to their econsult services because there were no appointments.
GP surgery review: aintree-park-group-practice
Title: Bad attitude from receptionist
Rating: 2 out of 5
Visited: January 2022
Went to aintree Park practice reception to do my blood pressure as advised by the surgery nurse last week.  The receptionist was rude, I explained at least 4 times what I had been advised, the look she gave me  and the attitude the way she spoke was unprofessional. 
She tried to make out I her giving her the wrong name, but, her colleagues backed me. She also asked have I got an appointment even though I explained this previously and wanted to know why in the reception, which is between myself and the nurse ( data protection and doctor and patient confidentially)  ANONYMOUS
GP surgery review: long-lane
Title: frequent daily harrasing messages
Rating: 1 out of 5
Visited: July 2022
I have been receiving frequent weekly and now daily SMS messages from the practice which has no relevance to my health. I tried to discuss this ongoing issue with the practice manager and with the receptionist in a friendly manner but the situation now is worse, I received 5 messages from the practice within less than 24 hours, clearly a member of staff is treating this tool as some sort of a computer game.
GP surgery review: long-lane
Title: Fantastic surgery
Rating: 5 out of 5
Visited: January 2022
I can honestly say that I have never had an issue with this surgery, I have always found the staff very helpful and have been able to get an appointment when needed for myself and children. Even during covid face to face appointment have continued. Doctors and Nurses are always attentive and I have always felt listened to and been happy with the appropriate advice, treatment and referral for further care when needed. Keep up the good work!
GP surgery review: westmoreland-gp-centre
Title: The worst GP ever.
Rating: 1 out of 5
Visited: December 2023
Been with this practice since birth. However have never once had a good experience with them. The reception staff have to be the most unsupportive and rude people i’ve ever come across. Consistently speaking to you in a vile manner, with no care for any sort of struggles to access the GP. With everything being online it is so much harder to get an appointment, and even still then the online services do not work. There is one woman in the reception who is caring and will take the time to help. However the others I have dealt with have been dismissive and foul. It is impossible to get an appointment when you cannot phone for appointments anymore as the reception tell you this is not allowed and you must do it online. However the online service was shut for a whole week. Please get better reception staff, with manners and the ability to speak and communicate politely!!!
GP surgery review: westmoreland-gp-centre
Title: Excellent care at this practice
Rating: 5 out of 5
Visited: August 2023
I have been a patient in this practice for over 30 years and during that time have received nothing less than exceptional treatment and care. In my experience all of the medical staff at this practice are exceptionally qualified and experienced with superb social skills with an individualised approach to patient care. I’m also much impressed with all of the aligned health professionals and admin staff at this practice. 
I think it’s important to remember that we have an NHS that is free and has been throughout its 75 year history. For this reason and the impressive service offered by Westmorland GP centre, I am pleased to express my gratitude and long may this amazing service continue.
GP surgery review: westmoreland-gp-centre
Title: First pregnancy
Rating: 1 out of 5
Visited: May 2023
Getting an appointment here is the worse , this is my first pregnancy
I called for appointment at 8am on the dot , could not get trough I tried for an hour - 300 calls later to stay in the phone line , no luck 
I even tried to book online and expressed the importance of this appointment. 
I call the reception desk and they finally picked up to tell me they can't help , express what I needed they even said " oh yea you need to see someone for this" 
So unhelpful  , what I need is very important to avoid miscarriage and you guys are not even wiling to help. How am I meant to trust you all or even the NHS