janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-mosslands-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: May 2023
Phoned this morning 25th May was given  2 appointments for today one for myself and my elderly father no problems at all thank you
GP surgery review: the-mosslands-medical-practice
Title: Fantastic Service
Rating: 5 out of 5
Visited: December 2022
I can not fault this surgery they are the best around from the pleasant and helpful receptionist to the GPS I have seen recently 
The care compassion and determination to get me well has been fantastic. I want to thank each and everyone of you involved in my care I appreciate all your hard work
GP surgery review: the-mosslands-medical-practice
Title: Brilliant service
Rating: 5 out of 5
Visited: December 2022
I have been attending the surgery every 2 weeks for a few months 
The GP assured me he would get me sorted and rafts what he did 
He listened he cared and gave the best treatment needed
I can not fault this doctor or the surgery 
He has changed my life thank you so much
GP surgery review: the-mosslands-medical-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: November 2022
Been told I can only see the one Dr who has been dealing with my case since April 2021  the Dr is never there and when is  I only get a phone appointment   major high blood preasure but yet can't  get an appointment  with this Dr untill 20 Dec  and even that is a phone appointment  absolutely  shocking and lack of empathy or care given
GP surgery review: the-mosslands-medical-practice
Title: Good Service
Rating: 4 out of 5
Visited: August 2022
Recently had to update the practice with some results following a trial with new medication. I got through from 7 in a waiting list in under 20 mins, which I expected to be longer. The lady I spoke to on reception was very helpful, and has done exactly what she said she was going to do for me.
GP surgery review: lambgates-health-centre
Title: Excellent nurses
Rating: 5 out of 5
Visited: July 2023
A very efficient service. Staff are friendly, knowledgeable and competent.
One gets a feeling of confidence in their work.
GP surgery review: lambgates-health-centre
Title: Great service
Rating: 5 out of 5
Visited: June 2023
All the staff treated me with respect.
Nothing was too much trouble.
The surgery was spotless. Very handy being able to use the bottom entrance due to the front carpark being full.
GP surgery review: lambgates-health-centre
Title: Great experience
Rating: 5 out of 5
Visited: June 2023
From the receptionist to the doctor I saw nothing was too much. All my questions were answered and I didn't feel rushed
GP surgery review: lambgates-health-centre
Title: First class treatment and advice.
Rating: 5 out of 5
Visited: May 2023
Reassuring and competent treatment and advice from the doctor and staff.
My daughter and i left with all relevant information and advice.
GP surgery review: lambgates-health-centre
Title: Excellent
Rating: 5 out of 5
Visited: May 2023
The doctor looked at the scab on top of my head and suggested a treatment very satisfied with my visit
GP surgery review: lambgates-health-centre
Title: Great service
Rating: 5 out of 5
Visited: February 2023
Called through exactly on appointment time. A doctor who clearly listened to me and was willing to discuss. At no point was there any feeling of being rushed, in fact total opposite. Clear explanation of way forward and support I could expect. Excellent standards.
GP surgery review: lambgates-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2023
After recent blood tests and an e.c.g and doctors appointment,I can only give glowing praise to every member of staff working in this practice
GP surgery review: lambgates-health-centre
Title: Appointments
Rating: 5 out of 5
Visited: January 2023
Having been quite poorly with 2 recent chest infections I was really pleased to get appointments on the same day that I filled the online form in actually within a few hours of filling the form in . 
Both doctors were very thorough and let me know it was a viral infection and it would eventually go .
GP surgery review: lambgates-health-centre
Title: Great local practice
Rating: 5 out of 5
Visited: December 2022
A great help reguarding my health.
Helped with illness,
Also with hopital help, when urgently needed, and very quick to help.
GP surgery review: lambgates-health-centre
Title: Great doctor
Rating: 5 out of 5
Visited: December 2022
Another follow up app today. Excellent advice and check up. What more can one expect  a very much appreciated doctor. Always so helpful when needing explanation and feel very pleased that I am seeing g the same person, this gives much greater feeling of confidence not having to start again with another.
GP surgery review: manor-house-surgery
Title: Wonderful care for a child with additional needs
Rating: 4 out of 5
Visited: March 2022
My son, who's four, is autistic and struggles with anxiety and has major sensory issues. We simply  can't get him inside the GP surgery and he will attack anyone who tries to come near him. So it was very stressful and upsetting when he became ill, with what appeared to be a skin infection, whilst he also had chickenpox. 

As a parent, I was very distressed when I called reception, however the receptionist was fantastic and arranged an emergency appointment and when I called back because I was so anxious, she also arranged a video call, which happened within about 15 mins of my call. When we saw a Doctor later that day, he was completely understanding and came out in the pouring rain to see my son in the car. He's then seen us every day since then, in order to keep my son from being admitted to hospital, which would have been unbearable for him. You don't get many people that understand how difficult it can be to care for a child who has additional needs and so this meant the world to us.

We're so incredibly grateful for this care and I do believe that we have ended up in hospital without all of this support.
GP surgery review: manor-house-surgery
Title: Thank you
Rating: 5 out of 5
Visited: February 2022
A big thank you to Dr Moore & all the NHS staff at Manor House Surgeries & Tameside Hospital for the care & kindness shown to me as they tried to find out what was causing me to be progressively  unwell. My illness was recently diagnosed, treatment with support from OTs,Physios etc has been put in place for which I am very grateful. Many thanks to Dr Moore, Manor House  & our wonderful NHS
GP surgery review: hawthorn-mc
Title: Brilliant Team
Rating: 5 out of 5
Visited: July 2023
Arrived on a Saturday lunchtime with a suspected UTI. I was swiftly registered before being seen by a really friendly and professional nurse/ consultant. I was seen in under and hour and sent home with a prescription. What a great place. Thank you
GP surgery review: hawthorn-mc
Title: Emergency treatment
Rating: 5 out of 5
Visited: July 2023
It opened at 10, not a lot of people there, but l was first in. Expected to be there hours, was in and out very quickly. Doctor listened, gave me the required antibiotics, and advice accordingly. Picked up my prescription for a nearby pharmacy, with no issues at all.
GP surgery review: hawthorn-mc
Title: Great Practice
Rating: 5 out of 5
Visited: July 2023
Had a very quick service today. Went in on the of chance of being seen and the receptionist was really nice and welcoming. I was advised of a short wait time and that they would be happy to see me. When I was called the nurse was honest and caring and was able to offer advice in terms of my query.
GP surgery review: hawthorn-mc
Title: Quick and kind
Rating: 5 out of 5
Visited: July 2023
I called on the off chance to see if I could get an appointment, expecting not to be able to see anyone. 

The receptionist on the phone was very polite, they were lovely on the desk when I arrived later and the out of hours doctor was so helpful and gave me some great advice. I was shocked at how quickly I was seen too.
GP surgery review: hawthorn-mc
Title: Fantastic out of hours walk in service
Rating: 5 out of 5
Visited: July 2023
I took my 14 year old son to the walk in centre on a Saturday afternoon. The nurse we saw was fantastic and my son reecieved excellent care.
GP surgery review: hawthorn-mc
Title: Wonderful staff and a great practice
Rating: 5 out of 5
Visited: April 2023
I called up on the off chance that they may be able to see my little girl as I know the walk in center can be very busy at times. Especially on the run up to Easter bank holiday weekend.  The receptionist took some details and squeezed her in. The doctor she seen was fantastic with my daughter who was restless and in pain with her ear.
GP surgery review: hawthorn-mc
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
Used the walk in service, got seen by a nurse after a short wait and prescribed the medicine i needed. Staff were helpful and kind. I had a good experience.
GP surgery review: hawthorn-mc
Title: Great efficient service
Rating: 5 out of 5
Visited: March 2023
Went to walk in. Arrived before opening as advised it can be busy. Was seen immediately by a friendly and helpful nurse practioner who offered good advice and prescription.
GP surgery review: hawthorn-mc
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2023
Wonderful to be able to access a GP service so very easily A warm welcome swift attention and a prompt diagnosis Just like the old days Highly recommended
GP surgery review: hawthorn-mc
Title: Walk in
Rating: 5 out of 5
Visited: January 2023
Quick and easy access to professional advice, friendly staff, would definitely recommend, car park available
GP surgery review: heaton-moor-medical-group
Title: Difficult to Get an Appointment Time
Rating: 3 out of 5
Visited: March 2022
The doctors and secretaries are excellent and other staff in general are polite and helpful. 
However,  appointments still seem to be on a triage basis for the same day on the telephone, with no specific appointment time. Even when I pre-booked days in advance to speak with a named doctor, this still resulted in me being offered a date but no time when I requested one.  This makes being available to take calls, yet alone in private, very difficult and I do not think it is acceptable.
GP surgery review: heaton-moor-medical-group
Title: Frustrating to Deal With
Rating: 1 out of 5
Visited: February 2022
Heaton Moor are still failing to provide face-to-face appointments, even for serious matters and repeat contact on ongoing conditions. I don't get a sense that they will return to normal service and the phone appointments are very hit and miss - sometimes they happen, sometimes they don't. I appreciate covid has been a challenging time but the rest of the world seems to have returned to some sense of normality. I feel very failed by this GP Surgery. In future I will probably just phone 101 for triage and/or go to A&E if it's a serious issue. Very frustrating to have such poor access to GPs in this day and age. Just seems that there is a large GP practice full of GPs but none of them are doing any actual work. It's a mystery as to how they are putting in their days at the moment as it's not with patients.
GP surgery review: mile-lane-health-centre
Title: Gone downhill
Rating: 3 out of 5
Visited: September 2022
Trying to get an apt with GP is a joke , told have to have telephone consultation , then up to GP . The online system is switched off by 8.15am , ring up & have to listen to long recording before you get anywhere . Before Covid the practice was really good , just gone downhill . Rang at 8.10am , told doctor would call me , it was 6.20pm when I received call ,
GP surgery review: mile-lane-health-centre
Title: Incompetence
Rating: 1 out of 5
Visited: August 2022
Absolute joke of a surgery, my husband was promised over 4 weeks ago for important medical documents to be signed. We called every week to be told it would be done, only to find out it hadn't. We were even told one time the GP would call us, but they didn't bother. I work another GP practice, I'm shocked at the level of incompetence and management of expectations. I wish I could give this a negative star review, but unfortunately this isn't possible.
GP surgery review: mile-lane-health-centre
Title: Covid killed this practice
Rating: 1 out of 5
Visited: August 2022
I echo what has already been said. An audience with the Pope would be easier to arrange that an appointment with a Doctor. AskmyGP , is normally turned on at 8am until they get booked up Somedays it isn't even turned on. Arranged a telephone consultation with the Doctor at the request of the surgery. I was called at a time  I had stipulated I was unavailable. Still awaiting a second call. Just hope it's not something serious.
GP surgery review: mile-lane-health-centre
Title: Great clinicians but contacting needs some work
Rating: 4 out of 5
Visited: March 2022
I love this practice, the staff are amazing but 2 years on we shouldn't have to listen to the message from Morag that takes at least 2 minutes. It can and should be shortened, maybe direct people off to another line if they need information about ask my GP. I was cut off from askmygp half way through writing. I have tried to ring to find out if my request is valid but I have held for 5 minutes to be cut off and the phone line go dead. I rang back and the same thing happened. This should not be happening. If I was an elderly person I would be quite distressed at this point! This is basic stuff and should be dealt with. There is nowhere to put this feedback as the form on the website is from 2014 and you have to print it off and take it in to the practice. I think it needs updating please so that you can send in simple feedback.
GP surgery review: mile-lane-health-centre
Title: Needs to use more gender neutral language
Rating: 3 out of 5
Visited: March 2022
I came in for my cervical exam and was addressed by the nurse who did my exam as a 'lady' despite the fact I'm a non binary person. I feel that staff could use gender neutral language when referring to patients to reduce the chance of inadvertent misgendering in a situation that is already difficult for some transgender people. Otherwise cannot fault the practice and the nurse, very reassuring and helpful.
GP surgery review: mile-lane-health-centre
Title: Was excellent poor since covid
Rating: 2 out of 5
Visited: February 2022
Always a fantastic practice GPs good and responsive. AskmyGP in covid was good, in recent months turned off very early (when at capacity) long delay to get through on phone, usually only telephone appointment. Rude reception staff, usually not very helpful at all. Such a shame as would never have wanted to leave at one time. Every other health care professional has either been face to face in the last 2 years or returned to face to face why not GPs? They are not on their own, but come in Mile Lane....get back to normal and serve your patients with the service they deserve and expect, no wonder ambulances tied up for 7 to 12 hours at A/E and hospitals at crisis point
GP surgery review: mile-lane-health-centre
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: February 2022
You are told to ask for a telephone call back from a GP via ask my GP but it is continuously showing as 'offline' so you are unable to leave a message. When you phone and ask the receptionist to ask how to book an appointment you are told to try to book via ask my GP the following Monday at 8am (which is impractical with me doing the school run at that time) and if you can't get through call and we will book a telephone appointment. Monday arrives, again unable to get an appointment through ask my gp. Called reception as was told and again fobbed off and told to try ask my GP again at 8am the next day. Would like some advice on how I can arrange a call to speak to a GP?
GP surgery review: mile-lane-health-centre
Title: Brilliant Clinicians, Poor Management
Rating: 4 out of 5
Visited: January 2022
Great clinical services but at the risk of getting the same copy and paste reply without listening to the actual problem, you get a 2 minute spiel if you call them telling you to use AskMyGP. As they say, they turn AskMyGP off when they have reached capacity for that day. So you have to call them and waste 2 minutes telling you to use a service that isn't available. I might not want an appointment for today - I might want one for next week - but you are still blocked because they have reached capacity for today. It is appalling patient service. This has been going on for too long now, the excuses have worn very thin. Sort it out.
GP surgery review: mile-lane-health-centre
Title: Good GPs
Rating: 5 out of 5
Visited: January 2022
I have had a long term illness and I have found the GPs easy to engage with and caring too. The online service has saved time when I have not needed appointments.
GP surgery review: red-bank-group-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: April 2023
Have been with this practice for several years.  The Ask My GP is really efficient and all the staff go above and beyond would recommend 100%
GP surgery review: red-bank-group-practice
Title: Great Practice
Rating: 1 out of 5
Visited: April 2023
Always phone back on the day that request is sent through Askmygp. I’m new to this practice and it’s so much better than my previous one!
GP surgery review: red-bank-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
I have been with this practice for over 20yrs and can't fault it, I really like the Askmygp, I go on it at 7am and always get a quick reply. Spent 4days trying to get a prescription from my consultant to no avail,contacted the surgery and had one with in hours.
GP surgery review: red-bank-group-practice
Title: Poor service
Rating: 1 out of 5
Visited: February 2023
You can never get an appt. I have been trying for the last 2 months to get a medication review. But apparently the only way is via email. They never have any appts. Your on hold for ages and then they cut you off. It's easier to get hold of the dead. They just don't want to know. Service is non existent.
GP surgery review: red-bank-group-practice
Title: nhs at its best
Rating: 5 out of 5
Visited: February 2023
After using ask mygpfor the first time I received a call from my gp.She called me in at 5pm by 5:30 pm she had me booked into north manchester hospital for General surgery on an infected sebacious cyst on my spine.I Then spent three days in hospital.I am now recovering well all thanks to a prompt reply from red bank and my doctor
GP surgery review: red-bank-group-practice
Title: Great practise
Rating: 5 out of 5
Visited: February 2023
Always use the My GP app
 and for me it is great for comuncating 
You get thing sorted out on that day 
By phone call or email 
Also
I cannot fault the staff or Doctors at this practice
They do a fantastic job 
Thank you
GP surgery review: red-bank-group-practice
Title: No continuity of care
Rating: 1 out of 5
Visited: February 2023
Spoke to nurse and arranged to see the same nurse the following day. Put on askmygp a reminder of the time snd it was with another nurse. When I asked how come this was the case, I didn’t recieve a response and then the receptionist just closed the request with no response.

What really infuriates me is the lack of continuity in this place. Along with the lack of compassion and very basic manners and communication to patients. You can bet you bottom dollar if shoe were on the other foot they’d expect answers. It makes me laugh I see the sign about non tolerance of verbal abuse towards staff, but the attitude and absolute rudeness of some I can start to understand why patients get so frustrated. I don’t condone it by any stretch. But it’s also a two way streak.
GP surgery review: red-bank-group-practice
Title: The service is utterly useless
Rating: 1 out of 5
Visited: February 2023
Sent an AskmyGP request at 7.00am on Wednesday.  Said I was unavailable at 4.00pm.  Was on a day's holiday - spent all day waiting around for a phone call, didn't go out in case I was asked to go to the surgery.  Doctor rang at 6.25pm and left a voice message.  Rang my home number (I wasn't in) and said she would "try and ring on Friday as she doesn't work Thursday".  Today is Friday, I've arranged to work from home, rang the surgery (at 9.15am) to make sure the doctor will phone and I'm not on her list and she's full today.
The receptionist (extremely unhelpful) will try and ask her if she is going to ring me but no guarantees.  Not committal when I asked what happens then with my AskmyGP, does it just lapse because I didn't answer at the convenience of the doctor, she just got stroppy.  Went on the website to log another AskMyGP, just to be sure, and it's closed for the day.
I am so frustrated - the service is utterly appalling.  I rarely go to the doctors.  It's no wonder people wait too long to go and then end up with serious illnesses that are harder to treat.
GP surgery review: red-bank-group-practice
Title: Working hard for patients
Rating: 5 out of 5
Visited: February 2023
I’m nothing but impressed with Red Bank Practice. The ask my gp service is fantastic. I left a message and was contacted the same day by a practitioner. They listened and prescribed quickly and sent it to my local pharmacy. I’m not sure I could ask for a better service. Times are difficult in the nhs at the moment and yet I personally have always had good service from my doctors practice. More people ought to say thank you.
GP surgery review: red-bank-group-practice
Title: Waste of time and energy
Rating: 1 out of 5
Visited: January 2023
Tried to call. Been on hold over an hour on 2 occasions I called. 

No queuing system. Just stuck on hold.  Ask my gp has closed so cannot get in touch.
GP surgery review: tower-family-healthcare
Title: Let down
Rating: 1 out of 5
Visited: January 2023
Minor skin problem so went to pharmacy as is encouraged these days. Pharmacist said I needed to see doctor. GP services not available for anything other than severe illness. So effectively we now have no access to routine medical care. Third world!
GP surgery review: tower-family-healthcare
Title: Excellent service as always
Rating: 5 out of 5
Visited: January 2023
Rang the practice for advice on a problem with one of our children as 'Ask my GP' was closed to new requests.  Receptionist very helpful, immediately logged the query and a GP called back within 24 hours giving very helpful clinical advice and a related prescription.  An excellent practice that always does their best to support and advise.
GP surgery review: tower-family-healthcare
Title: Impossible to contact
Rating: 2 out of 5
Visited: January 2023
They closed the message service to ask for a phone call it said you had to ring put on hold for 58 mins before being cut off had to get my husband to leave work and drive me there as I was too ill to drive I was left at the desk for ,10 mins before anyone came out I explained I had COVID and was too ill to be standing there .the reception did apologise ,do you really want me stood there feeling so ill luckily there was only 2 people in the whole place really quiet. truly awful experience.
GP surgery review: tower-family-healthcare
Title: Ask my GP a complete waste of time
Rating: 1 out of 5
Visited: November 2022
Left a message on ask my GP on Monday morning at 8am after suffering with a painful sinus infection. Heard nothing at all on Monday or Tuesday despite my husband ringing 4 times to ask for help. On Wednesday morning, my husband phoned again explaining to them how much pain I was in. Finally a phone call. Using the previous system, I would have been able to get an appointment on Monday morning without any issue at all.
GP surgery review: tower-family-healthcare
Title: the staff go out of their way to help me.
Rating: 5 out of 5
Visited: October 2022
After a mix up with my medication the reception/office staff/GP went out of their way to get the medication sorted today.