janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: green-lane-medical-centre
Title: The most professional practice I have experienced
Rating: 5 out of 5
Visited: June 2023
I have received a letter from this practice to advise that myself and my family are outside of the GP boundary and must therefore find a new GP. Apparently I am 1 road away from the boundary, but few years ago moved to this GP, as the nearest 1 was absolutely awful, no appointments, always got my repeat script wrong, obnoxious staff, no way to complain, etc. now looking at their reviews again, it looks like that GP has gone even worse! But I am reading reviews on this surgery and am shocked to see negative reviews for this also. Maybe some of us who have received nothing but professional courtesy from staff, quick and easy availability of appointments either for the practice nurse or GP, the professional and friendly practice nurses and GPs that I have had the pleasure to be treated by, etc, may not feel the need to praise these professionals when praise is due. As a soon to be ex patient of this practice, myself and my family thank you all for your help over the years, and we are all filled with trepidation as to the standard of car that we are likely to receive at our next practice. If only we could stay at Green Lane, we would be the happiest patients on Merseyside. Again I thank you.
GP surgery review: green-lane-medical-centre
Title: Do not register with them! Big mistake!
Rating: 1 out of 5
Visited: December 2022
I am absolutely amazed by the fact that the receptionists from this medical centre are simply creating rules of their own,I was on the phone to try to get an appointment for ages(from the first minute of their starting schedule), they take one hour break before they open the lines,after that waiting, they told me I need to call again tomorrow just because I didn't want to mention my problem why I called! I wonder why would she ask me for my problem if she can't make no more appointments at 9:30Am called at 9Am waited in the queue 30 minutes.
GP surgery review: green-lane-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: November 2022
maybe I've been lucky but I cant help but praise all the staff receptionist doctors and nurses I've never been refused an appointment or telephone consultation yet as an example phoned at 2/45 and the doctor rang me at 3/00 so once again can only thank them and give my honest opinion W
well done
GP surgery review: green-lane-medical-centre
Title: Very Poor
Rating: 1 out of 5
Visited: August 2022
Duty of Care or lack of should I say they have a clear out of patients quite often and it doesn’t matter what issues you may have. But to do it when a child is going through serious mental health issues failed us as a family in their ‘duty of care’ but they’ve actually done us a favour we’re in an amazing surgery now who put their patients first and not their ‘business’
GP surgery review: green-lane-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
I have been a patient for some years at this surgery, the service is excellent and second to none reception are first class ,nurses and doctors very caring , thank you all .
GP surgery review: green-lane-medical-centre
Title: Worst surgery
Rating: 1 out of 5
Visited: January 2022
You never get to see anyone I'm almost two months late for my depo injection as never any appointments. Or thy diagnose a child ova the phone without being absolutely certain because they didn't have face to face appointment. And the reception staff are rude.
GP surgery review: hornspit-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: May 2023
Awful surgery, they never do face to face appointments. They never refer you to get the services you need when you finally get an appointment. I’ve had to go private on different ocassions as the GPS don’t help. Reception staff are rude and unhelpful. It frightens me how badly this surgery is run.
GP surgery review: hornspit-medical-centre
Title: Doctors are still hiding, and no appointments.
Rating: 2 out of 5
Visited: February 2023
This has gone from good, to diabolical, no appointments on the day, so you have to predict when you are sick, and no nurses, if the only nurse who works there goes on holiday, all hell breaks loose.
GP surgery review: old-swan-health-centre
Title: Unhelpful
Rating: 2 out of 5
Visited: September 2023
My sister requested an appointment with a GP to have a mole checked as she had noticed some changes. The call handler said she wouldn't get an appointment and would be better going to A & E. We are always being told not to go to A & E unless it's an emergency and yet the GP receptionists are directing people to go there rather than giving appointments.
GP surgery review: dallam-lane-medical-centre
Title: Fabulous practice
Rating: 5 out of 5
Visited: January 2024
I have never had any problems what so ever staff always helpful and nothing to much trouble.Drs are professional but make you feel at ease and take the time to talk to you.I have been with the practi ce for many years and I hope for many .Tmore.Thank you for all your help and your patience
GP surgery review: dallam-lane-medical-centre
Title: Very Professional
Rating: 5 out of 5
Visited: November 2023
Went for an injection & was slightly apprehensive but needn't have worried. Staff were courteous and professional. 
Great practice.
GP surgery review: dallam-lane-medical-centre
Title: Flu jab positive experience
Rating: 5 out of 5
Visited: October 2023
I had my flu jab there this morning. The staff were really lovely. I was early so I was prepared to wait but I was seen straight away. The sister made sure that I had no current health problems that would stop me having it at this time. I felt like I was a real person to them, not just another arm to stick a needle in.
GP surgery review: dallam-lane-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: August 2023
This practice delivers amazing service every time, front line team and the doctors, nothing is too much trouble, they show compassion and understanding, they truly are outstanding, thank you all.
GP surgery review: dallam-lane-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: June 2023
Probably the best gp surgery in warrington by far. The level of professionalism care advice and support is truly remarkable. I've never had a bad experience there in the 5 years I've been with them. There amazing doctors they are very caring very thorough and wonderful people they truly are professionals at there job. The staff are amazing also very easy to talk to when on the phone very caring and such a joy to talk to. Thankyou them all i appreciate each and everyone there for what they have done for me over the years
GP surgery review: dallam-lane-medical-centre
Title: A great receptionist and a great doctor
Rating: 5 out of 5
Visited: May 2023
Spoke to a lovely receptionist very helpful listened to me phone call of my doctor who I changed over to and actually listens and was amazing highly recommended thank you for your time and being so helpful
GP surgery review: dallam-lane-medical-centre
Title: Amazing staff
Rating: 1 out of 5
Visited: April 2023
So helpful......rang and received a call from a doctor so quickly and discussed my situation, then got a a appointment the very next day with the doctor. So organised
GP surgery review: dallam-lane-medical-centre
Title: Very experienced and courteous practise
Rating: 5 out of 5
Visited: April 2023
I have found the Dr and staff to be very helpful, courteous and expert in their job. On this as well as on previous occasions I have been accommodated very quickly. Dr is very thorough in listening, keeping the notes and making sense of the scenario. A clever Dr who can quickly analyse  the 360 assessment.
GP surgery review: dallam-lane-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: March 2023
Amazing surgery, all staff from admin, nurses, doctors, practice manager are incredible!! They are supportive, caring efficient and put the patient first. Couldn't ask for better service, they constantly and consistently go above and beyond to support and help. O really incredibly grateful for this practice and it's staff!! Thank you so much!
GP surgery review: penketh-health-centre
Title: Passive aggressive recceptionist
Rating: 1 out of 5
Visited: August 2023
The receptionist was initially helpful and friendly until she realised that I had turn up for an appointment made 3 weeks earlier and was not in their system. She then told me to go home and ring up Monday. When I said I wasnt happy with that she told me she wasn't there to argue and to take her advice and go home. Not sure who she thought she was talking to but I'm no kid and I expect better customer service than what she delivered. Smug, arrogant, patronising and aggressive is not what I expect when they have screwed up. I'm leaving the practice not because they screwed up with my appointment I can accept mistakes are made. Not because they arranged an appointment with me previously and texted to cancel it and told me to ring up to make another appointment a few weeks ago ( you cancelled my appointment not me so you ring me to arrange another appointment). I am leaving because I will not be spoken to so rudely by anyone under any circumstances but as this was there error it just makes it worse.
GP surgery review: penketh-health-centre
Title: Helpful practice
Rating: 4 out of 5
Visited: June 2023
Today I had cause to ring the surgery (my dad's)
The receptionist was very helpful
The GP rang me back. the GP saw my dad face to face within 20 mins of the call.
I asked for a wheelchair which there was no problem with
From start to finish it much improved to the service previously given.
My dad is 86 and has been with the same Drs all his life
What a turn around
5 stars
GP surgery review: penketh-health-centre
Title: Mixed messaged
Rating: 5 out of 5
Visited: June 2023
I was going to pick up some information that was in a letter for a friend who is struggling to walk.  They asked her for help permission and my name who was collecting.  I set off and they rung her to say I can’t collect.  I contacted them to ask why and I got told she has to send proof in an email I.e a photo I’d like a passport or D/L I disagreed and asked if the email is secured I did not get an answer I just got you don’t understand.  I am furious I asked the question as they wanted me to send private documentation via a email address.  The patient I was collecting for is due for hip surgery and unanticipated walk and they won’t let me or her husband collect just her.  This is a joke she can barely walk.  They say it’s for insurance detail that she collects herself and they won’t send by post.  They will send if she sends documentation over by email and they will FaceTime her first to verify who she is.  She is over 80+ years and don’t know FaceTime what are you people playing at and thank you for hanging up when I said you don’t understand is your email secure
GP surgery review: penketh-health-centre
Title: Caring service
Rating: 5 out of 5
Visited: May 2023
Had a blood test, Doctor rang with results,  discussed any issues , requested an xray and was given hosp xray day after. Excellent service once again from this doctors that gets bad press .
GP surgery review: penketh-health-centre
Title: Useless
Rating: 1 out of 5
Visited: March 2023
What a diabolical practice you can phone for appointments and never get one e consult just as bad or like o did today queque in the snow and be third in line and still not get one
GP surgery review: penketh-health-centre
Title: Shocking practice
Rating: 1 out of 5
Visited: March 2023
Tried for nearly 2 hours to get a separate prescription for one item which was unavailable at Lloyd’s pharmacy.   I needed other items on prescription ASAP so only needed one item.   By the time I got through on the phone, the prescription desk was closed.   It should have taken less than five minutes but after following all your instructions, I still haven’t got it.   I had the same problem last month and was given the wrong barcode.   This is unaccebtable, and bad for people’s health having to cope with something that should be straightforward.   Also, it’s delaying sick people from getting help for emergencies.   The thoughts of having to phone them makes me physically sick.
GP surgery review: penketh-health-centre
Title: First Class Treatment
Rating: 5 out of 5
Visited: February 2023
Great practice journey, starting from polite receptionist, to The Doctor, who was brilliant, 5 star treatment.
Thank you
GP surgery review: penketh-health-centre
Title: Terrible in all areas
Rating: 1 out of 5
Visited: December 2022
I was always disappointed with Penketh medical centre and when I moved out of the area and had to change practices I realised that Penketh was even worse than I thought. Dr surgery's always get bad press so I expected my new surgery to be the same as Penketh but it is nothing like it. You still have to wait in a queuing system when you call but never as long and you don't get cut off. The receptionist are always so friendly and happy to help. You get called back when you are told you will and when you go for an appointment usually as soon as you sit down in the waiting room you are called straight through. 
I have had a lot of dealings with Penketh over the last 4 months as both my parents are ill and I care for them. Every part of Penketh is so time consuming and stressful.  Most of the reception staff are rude, unhelpful and don't listen. Everytime I get prescriptions, which is a lot, something is usually wrong. I have taken paper work in, watched the person on reception photocopy it and add notes to the system. Next time I ring and after waiting for usually about 40 min to get through I am told the practice has no knowledge of what I'm talking about. I then get the paper work, drive to the practice which is 35 min drive from where I now live to hand it in again to be told when I get there that they already have the paper work. This has happened more than once. 
The practice needs a complete shake up and a new experienced manager that can try and turn it all around.  They need more full time doctors, last time I looked I think all but 1 or 2 work part-time.  
Come on Penketh , you can do better, if you don't know how to, ask for help.
GP surgery review: penketh-health-centre
Title: Good experience
Rating: 4 out of 5
Visited: November 2022
I had a health issue which was handled extremely quickly.  Thank goodness following Xray, blood test, CT scan and consultant appointment all was confirmed OK which was very comforting and all done within 10 days.  The practice is busy but from very recent personal experience I am very happy with this practice.
GP surgery review: penketh-health-centre
Title: Great service
Rating: 5 out of 5
Visited: November 2022
Excellent service all round from all the team. I had an appointment same day. Treatment was fast and efficient. Could not fault the service
GP surgery review: the-eric-moore-partnership
Title: Wonderful GPs and Nurses at this Medical practice
Rating: 5 out of 5
Visited: June 2022
This is to thank the team of Doctors , Nurses and other team members for their dedication, patience and support to me , and my family in Orford.
I was particularly reminded how wonderful and how easily accessible the practice and the doctors have been even through this pandemic. I have always been able to see them in person all through the pandemic if I wanted to. But many a times it suited me to have a quick chat on the phone. It’s a wonderful team and what’s important is it’s the same doctors and nurses all the time. 
I have encouraged my neighbours who struggle to get to see their Doctors to join the Practice . Fabulous work from my doctors, so thank you .
GP surgery review: abercromby-family-practice
Title: Terrible Experience Appointment Booking
Rating: 1 out of 5
Visited: January 2024
The lines are simply not open at 8, they aren’t even open at 8:10. It usually ranges between 8:15 onwards. Today it was the worst it’s ever been, the lines were not open till 8:26. The later it becomes the less of a chance there are any appointments left, which makes no sense since how could the slots for the day been filled if no one is on the phones, if the lines are closed, if there’s no option to hold? I called every minute on the minute this morning from 8 am onwards because I know what the situation is with this practice and even through I made over 59 attempted calls, and only got through to someone after lines opened at 8:26 and was holding for 4 minutes, I was informed there were no slots left and was simply sent an SMS to fill a form out. This is insane, the are no words left. I have no idea what my options are moving forward because access to healthcare via my local GP is abysmal and it’s only getting worse.
GP surgery review: abercromby-family-practice
Title: Awful service
Rating: 3 out of 5
Visited: November 2022
I sent off 2 e consult forms online with a successful reference number on Thursday and no phone call back stated on the Friday 4th November 2022. No phone call got told to do all my forms again resulting me to do 4 forms to be seen and rude reception staff over the phone! They need training
GP surgery review: abercromby-family-practice
Title: Extremely helpful
Rating: 5 out of 5
Visited: October 2022
Whether it is an in person visit, via phone or an e-consultation, the team at this practice always go the extra mile to help. Knowledgeable and helpful. 5 stars.
GP surgery review: abercromby-family-practice
Title: Customer care, patient care disgusting
Rating: 1 out of 5
Visited: September 2022
Visited the GP practice this morning for help and advice from my GP, was greeted with sarcasm and unfriendly attitude. I have been I’ll for the past 5 day’s. I suffer with migraines which is brought on by the weather, I did however take a COVID test which has come back negative. For the past 5 days I’ve vomited, and coughed up un silty fluids. I have been in contact with 111 who’s has given me great advice and have concluded I should visit my GP. On visiting my GP this morning I was greeted with an un helpful none sympathetic receptionist. 
I explained my case to the receptionist and was told I’d have to wait for a callback, which is fine, but I truly feel like death. So I asked the receptionist is there no way I can talk with my GP, I am always in fit health, never visit the GP and not on any medication. So the receptionist response with wait for the call it could be anytime today, I also explained to the receptionist although I’m very I’ll I still must go too work as I an self employed! Which the receptionist replied “if you’re that sick, why you going to work”! Is this how you treat NHS patients? Is this synthetic help? Is this the sign of someone working in a caring profession? Not good at all!
GP surgery review: abercromby-family-practice
Title: Avoid this Gp
Rating: 1 out of 5
Visited: April 2022
I'm trying for 3 weeks to book an appointment to a doctor to see me. They said "you need to ring at 8 o'clock in the morning " but is nobody answering to the phone till 20 past 8. Every time I ring 8 o'clock is busy. EVERY TIME!!!! And when they finally answer they say "we are fully booked today". How can you be fully booked everyday when you don't answer in your first 20 minutes??? I'll chance my doctor because they are....
GP surgery review: abercromby-family-practice
Title: Good practice
Rating: 4 out of 5
Visited: February 2022
Considering the practice may well be under staffed sometimes my problems are always dealt with. Like all care providing facilities they do their best. It is a very good practice
GP surgery review: brownlow-at-marybone
Title: Great Staff
Rating: 5 out of 5
Visited: August 2023
Booked for a same day appointment today, spoke to an ANP (Advanced Nurse Practitioner) who asked me to come in give give a sample and discuss symptoms then asked a Doctor come in for consultation and to provide a further check. Both were extremely knowledgeable, friendly and helpful. Couldn't have asked for a better experience, would highly recommend thus practice.
GP surgery review: brownlow-at-marybone
Title: Excellent care and professionalism
Rating: 5 out of 5
Visited: June 2023
I was off work for 6 months with mental health issues and the Doctor at this practice took great care of me, repeated check ins over the course of 6 months, proper discussion of treatment options and didn't attempt to push anything i wasn't comfortable with, showed reall empathy adn understanding. Wonderful practice which provides excellent care
GP surgery review: brownlow-at-marybone
Title: Impossible to get appointment
Rating: 1 out of 5
Visited: June 2023
It is impossible to get an appointment with this GP. I provided details for the appointment and they asked me the followup questions. I was expecting an appointment until I get 'You are not registered with us'.

How is that possible?
GP surgery review: brownlow-group-practice
Title: Impossible to contact
Rating: 1 out of 5
Visited: May 2023
Last week I kept trying to book an appointment and there was simply no way for me to either submit an e-consult via their website, nor via the NHS app, nor to get through them via the phone! I tried again today and nothing, 3 minutes on the phone listening to an automated message only to hear at the end "we are sorry, we are not available to answer your call". I don't know what exactly I should do to get help now...
GP surgery review: brownlow-group-practice
Title: Excellent Care
Rating: 5 out of 5
Visited: April 2022
I would like to say thank you once again to this practice and particularly to my own GP who has cared for me consistently over the past 9 years. Her professional and consistent care over the past 3 years throughout the pandemic has been superb. Having had a long history of physical and mental health problems in my life I cannot recommend her highly enough. She has been, and continues to be, amazing and I have made a lot of progress with her help.
GP surgery review: brownlow-health-@-princes-park
Title: Call back Issue
Rating: 3 out of 5
Visited: February 2023
Just wondering is there an Issue with call back? Rang yesterday 15/02/23 and pressed call back. It was confirmed I would receive a call but this didn't happen. I'm raising this because I don't often call prince park health centre, Brownlow Practice but this is the second time this has happened.  The last being September 2022, thanks
GP surgery review: brownlow-health-at-kensington
Title: Terrible practice
Rating: 1 out of 5
Visited: January 2023
It is really hard to get an appointment in this practice even if you call at 8 am and the most annoying thing is that I have been waiting in line for ages and then someone answers and hangs off the phone. This happens on a regular basis and I will definitely transfer to another GP
GP surgery review: dingle-park-practice
Title: Poor service
Rating: 2 out of 5
Visited: April 2022
I requested an extension to my fit note via E-Consultation as I normally do. I did this on Friday 29/4/22, start time for note 3/5/22.  I appreciate that there is a waiting time, in this case it was Thursday evening 5/5/22. When I hadn’t received it by that time I sent an online reminder as instructed. Up to Wednesday morning 11/5/22 I have still not received my texted note. I was sent a text on Friday 6/5/22 to say my request was with a doctor but have otherwise received no communication whatsoever. I have spoken to the practice receptionist on 3 occasions but cannot get any information and cannot get an appointment or a call back from a doctor to discuss it due to unavailability. This is completely unacceptable as I have been absent from work long-term due to mental health issues and this is exacerbating my stress levels. My workplace are pressing me to produce a note and the whole business is causing me great difficulty.