janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: southview-medical-practice
Title: Lack of support and long waiting times
Rating: 2 out of 5
Visited: March 2023
I have experienced long waiting times over three weeks just to get test results . I have then been passed onto the hospital to chase my own test results which makes no sense as I was referred by my GP and have no former relationship with anyone at the hospital . Not to mention it will be difficult to get hold of someone to request my results . I don’t understand why the surgery could not support me by requesting the results from the hospital seeing as my GP referred me to the hospital for the scan . This is not the first time I’ve been asked to call different numbers to chase results . There’s no support when it comes to this and I’ve spent a lot of time on the phone trying to get hold of someone to just discuss my results with . I hoped I could discuss my results with my GP as they referred me and all former conversations are with my GP. Why is there no way for my hospital results to be sent to my Gp for discussion ? I also had another incident where I was booked in for an appointment and I didn’t know why . I called and messaged to ask why and I could not get an answer . I did not want to be waste my time travelling to an appointment I hadn’t booked and no one could tell me what it was for . I was then told to expect a call back to tell me what the appointment was for . I never received the call back . I did not go for the appointment because I didn’t receive the information I needed . When I checked my record I was marked as a no show which is unfair as I didn’t attend due to lack of information and communication from the surgery . Very disappointing
GP surgery review: southview-medical-practice
Title: Great Practice!
Rating: 5 out of 5
Visited: March 2023
My recent experience with Southview Surgery and certainly since the Pandemic has been very good. A recent call at 8 am resulted in a GP call at 9.30 and an 11 am same day appointment at Accute Illness Hub at Community Hospital. Excellent ….and medication by 12 noon!  The on line system is very efficient and even if I leave a non urgent enquiry someone always gets back to me the same day. I find everyone I speak to, especially the Receptionists, very helpful and pleasant.  Obviously everyone hates the 8 am scramble but the call back system by tapping in 2 always works! Thank You Southview for being so up to date on the technology……many friends at other surgeries are quite envious!
GP surgery review: southview-medical-practice
Title: Medication review
Rating: 5 out of 5
Visited: February 2023
Very happy with the advise given and we discussed amount if medication andI am happy with the results of the review
GP surgery review: southview-medical-practice
Title: Great GP pharmacist
Rating: 4 out of 5
Visited: February 2023
South View surgery have really helped me to manage migraine which I've experienced since a teenager. I now have medication that works for me and its improved my quality of life so much. The GP pharmacist has really listened to my questions and always responds in a kind and informed way
GP surgery review: southview-medical-practice
Title: Medication Review
Rating: 5 out of 5
Visited: February 2023
Review of current medication. Pharmacist easy to talk too and very helpful. 
Medication on prescription adjusted accordingly.
GP surgery review: southview-medical-practice
Title: Brilliant service
Rating: 5 out of 5
Visited: February 2023
Brilliant service the staff are helpful, polite and I always get reminders when I have an appointment due and I have recommended both surgeries to people, thank you
GP surgery review: sunny-meed-surgery
Title: Flu/Covid Vaccination Clinic
Rating: 4 out of 5
Visited: October 2023
Very well organised efficiently carried out.We were in and out in 10 minutes Staff obviously rather weary but very polite and friendly  Thank you
GP surgery review: sunny-meed-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2023
I have been a patient here at Sunny Meed Surgery for many years and I have always been treated with professionalism and a lot of care.
My recent visit regarding Pressure on my Eyes was dealt in an Excellent Service, by trying to get an Ophthalmologist as soon as possible to try to sort out a Glaucoma problem. I very much Appreciate all the Efforts and Excellent Service that I received in this very worrying situation.
 I very much appreciate it and I highly Recommend Sunny Meed Surgery as they have Always made all the Efforts to find a solution to my Health Problems. I find Sunny Meed Surgery an excellent practice.
GP surgery review: sunny-meed-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Very caring helpful staff who explain everything in detail and make you feel very comfortable and at ease.
GP surgery review: sunny-meed-surgery
Title: Uncontactable!!!
Rating: 1 out of 5
Visited: June 2023
I received a call from the practice to schedule the fitting of a heart monitor. Missed the call as it came up as 'anonymous'. Tried to call on the 23/6 - the phone rang off after roughly 45 minutes of constant ringing! Tried to call today (26/6) - exactly the same. Tried to email using the online 'Contact Practice' form - they have turned this off making it absolutely impossible to contact them - I appreciate that practices are busy yet in this day and age we practices should be contactable. Really poor service!!!
GP surgery review: sunny-meed-surgery
Title: Quick response to medical problems
Rating: 5 out of 5
Visited: May 2023
Seen by GP on a Saturday
 Blood test done within a week
 Really good and thorough assessment of my change in condition and follow up arranged. Excellent and professional service. Thank you.
GP surgery review: sunny-meed-surgery
Title: I was asked to come in 15 minutes early
Rating: 3 out of 5
Visited: May 2023
No explanation as to why. I just sat in the waiting room for an extra 15 minutes of my life I'll never get back. 

Not sure why, but I filled out 3 online and 2 paper questionnaires all covering similar information to do with my appointment. Surely all the questions could be combined in a once and done?
GP surgery review: sunny-meed-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
I’ve been a patient here for many years, I’ve always been treated with care and professionalism. My recent visit for my health review with two different healthcare providers, I was treated with care and compassion, with my health and medication review dealt with very well. I find Sunnymeed an excellent practice.
GP surgery review: sunny-meed-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Very friendly staff with great professionalism. Punctual and informative when the doctor was running a bit late.
GP surgery review: sunny-meed-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: May 2023
Sent an email to surgery requesting a consultation. Follow up phone call was literally within 5minutes and an invitation to attend the surgery that morning.
Initially seen by a healthcare assistant who did basic obs, then seen by 2 trainee medical students who took a detailed history of my issue, and then seen by a paramedic practitioner who arranged medication and also investigative scans at a later date. So impressed with the prompt service & treatment - amazing.
GP surgery review: sunny-meed-surgery
Title: Brilliant service
Rating: 5 out of 5
Visited: May 2023
The staff are friendly and supportive. Nothing is too hard and they go out of their way to make you feel comfortable
GP surgery review: heathcot-medical-practice
Title: Terrible
Rating: 1 out of 5
Visited: January 2023
Online is supposed to make things quicker. It is all about efficiency.  But for this place you can scrub that out. Requested a Blood test two days later still waiting. The auto form says 3 days for a response, but common you need 3 days to book an appointment for a blood test? The management of this place needs to (re)consider  what gp care is supposed to be about. Oh not only that I requested a response to a medicine usage issue - guess what still waiting! This is not what a gp service should be like. Oh and yes before I complained about something - imho the response was  poor.  With respect, most of the problems that I have encountered are nothing to do with the general pressures the nhs suffers from but rather from second rate local management. It is almost as though this surgery has forgotten that it supposed to be in the business of caring for people in a timely manner.  The pandemic and is aftermath are only poor excuses for bad management.  The sad truth  is that I pay taxes for a service which is inadequate and poor - and there is no recourse or respite from  all of this. The partners should be ashamed (ultimately they are responsible). Sure I would be happy to speak to the partners to explain the various frustrations - but guess how easy it is to book an appointment ....
GP surgery review: heathcot-medical-practice
Title: Incompetent
Rating: 1 out of 5
Visited: January 2023
Impossible to arrange an appointment face to face, serious errors on basics such as repeat prescriptions, very slow to deal with all matters... but nice receptionists!
GP surgery review: heathcot-medical-practice
Title: Never available
Rating: 2 out of 5
Visited: September 2022
I have called the practice end of August to book my son’s preschool booster but no answer. I therefore decided to book an appointment through the practice website. I have received a message confirming reception of my request but after one months no one has called back. My husband has then decided to pop in and talk to the receptionist. She first invited us to send a request via website and when we said we had done it already few weeks before without having any feedback she told us they were unable to offer the jab as they do not have enough staff. Still waiting to understand how shall I give my son the jabs he is entitled to have and unfortunately it is not the first time we are in similar situation. I never had too good experience with NHS but I recognise from the pandemic the system has completely collapsed.
GP surgery review: heathcot-medical-practice
Title: Minor Surgery Excellence
Rating: 5 out of 5
Visited: August 2022
I had a very small procedure in August 2022.
Not only was the Doctor very reassuring and competent, the nurse was great taking my mind off of what was going on!
The Surgery room was immaculately clean and, given the warm weather, fairly cool & comfortable.
I’ve been a general patient of the practice since 2007 and have always had been treated with respect by staff - even during the worst of Covid, they’re all doing a great job in difficult circumstances.
So, in concluding I’d have no problem recommending Heathcot Practice to anyone in the area, indeed I have done so and they’ve signed up and are happy with the service!
GP surgery review: heathcot-medical-practice
Title: Minor surgery in the doctors surgery!
Rating: 5 out of 5
Visited: August 2022
Today I had my moles removed using the ,”shave technique”The doctor discussed the procedure in detail and warned me about scarring and infection.He applied a local anaesthetic,shaved off the moles and cauterized the wound.He was assisted by a nurse who put me at my ease and ensured I was comfortable.
I felt no pain,in fact I couldn’t feel anything.They put plasters on the wounds,gave me instructions on how to look care for them and the whole procedure only took about forty minutes.
I am delighted.Excellent service,especially as it was carried out in my local surgery and I didn’t have to go to a hospital!
GP surgery review: heathcot-medical-practice
Title: Realistic review
Rating: 3 out of 5
Visited: August 2022
These reviews appear to have been filtered as I've heard and seen on other sites less than effusive reviews . Yes the staff are hard worked etc . However the booking procedure is a shambles . I filled in a form at 7am and had a response that I was added to duty drs phone list . At 5pm I hadnt been called so I contacted the practice whereupon I was assured said dr had phoned twice . I had no missed calls and my phone was with me all afternoon .   
Another Dr then phoned back whilst I was back on the phone to the practice to check if they had the correct number .
Then the Dr tried again , I didn't have time to swipe the phone to answer before he rang off . I then phoned the practice back up to be told a message would be sent to the Dr to try again . he didn't - just sent me a msg from the practice saying I had missed his calls and that he was going home .
The online booking procedure doesn't work as it becomes full too quickly and you miss out on daily appts . to then phone the surgery you are lucky if you are less than number 20 in the queue . The Drs and staff are only as good as the system which is hopeless  - capital letters not allowed !!
GP surgery review: heathcot-medical-practice
Title: Shambolic appointments system
Rating: 1 out of 5
Visited: August 2022
I logged in at 7:35 this morning put in my request to see a doctor, I was messaged that a doctor would call which he did at 15:36, I asked if I could see a GP he informed me there were no appointments left for today. He said he could make an appointment with a GP at acute medical unit at St Peters, when I attended this the doctor asked why I had been sent there as it’s a ‘Hot Clinic’ for people with temperature or cough. He did however examine me. My complaint is our appointment system at our surgery us very broken and not fit for purpose if patients are having to be sent to St Peters, very very disappointed in the way this has been handled. I appreciate the staff in the surgery work extremely hard to make it work but there is something obviously not
GP surgery review: heathcot-medical-practice
Title: Positive Experience
Rating: 5 out of 5
Visited: April 2022
I have a couple of on going medical conditions, and as a patient of Heathcot Medical Centre I wanted to say how pleased I have been with the Doctors and staff who have been courteous and reassuring for my needs.
Only last weekI was taken down with a nasty painful ear infection, I was pleased to get an appointment  and saw doctor on the 26th April and was  given medication and I was soon on the mend. Now feeling better I wanted to say a big thank you to all the Doctors & staff for their on going care.
GP surgery review: heathcot-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: April 2022
We as a family have been under the care of Heathcot medical practice for the last 10years. I must say that for a family of 5, with 3 young children, I have never felt anything less than excellent, prompt and necessary care for each and every query, visit or help needed. Thank you to all the staff (front desk, doctors and nurses) for everything you did especially during the pandemic and continue to do.
GP surgery review: heathcot-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: April 2022
Heathcot Medical practice is my family’s surgery and I have never had any negative experience. The staff is quick to response and patient. I have been able to slot my appointments with them whenever necessary, and times when they have been overflowed, I have been always informed and given the best available date which works for both.
Will definitely recommend.
GP surgery review: park-practice
Title: Blood Test
Rating: 5 out of 5
Visited: April 2023
I'm having chemo at the moment and need urgent but short notice blood tests. I called the surgery needing my urgent blood test and there wasn't anything available, but the receptionist spoke to her manager, and they booked an urgent bt appointment for me.  I am always so grateful to my surgery.   I would definitely recommend the surgery to anyone.
GP surgery review: park-practice
Title: Great Praise
Rating: 5 out of 5
Visited: March 2023
People are always quick at complaining about services, but thankyou's are very rare!

So l would like to give a big shout out to the surgery. I have got cancer and need so many appointments for my blood tests, plus l'm diabetic, which also means more blood tests. My Doctor is so caring and always listen to my problems and has literally saved my life due to sepsis, saw that l needed help with my anxiety and depression, the nurses and HCA's are lovely and kind. They apologise when they find it difficult to take my blood. The reception staff always help if they find it difficult to book an appointment. I am very, very grateful to all who work at Park Practice, thankyou so much for being you. The HCA who took my blood this morning is great!

Keep up the brilliant work you do. 
Tracey Hibbett
GP surgery review: park-practice
Title: Efficiently run Practice
Rating: 5 out of 5
Visited: October 2022
Pre-arranged Flu' vaccine. Much like another reviewee's experience:
shortish Q evaporated fairly soon. Staff on hand to direct us to next available room and to ensure we left via a separate exit, avoiding mixing with new arrivals. 'Conveyor Belt' type system worked well.
GP surgery review: park-practice
Title: pharmacy
Rating: 2 out of 5
Visited: October 2022
I have 4 prescription a year, which are sent directly to a pharmacy.
So far this year my presciption has not been at the pharmacy twice
out of three times ordered. I think this is really poor, as on both
occasions I have run out of tablets, which I need to take daily.
GP surgery review: park-practice
Title: Flu jab
Rating: 4 out of 5
Visited: October 2022
Attended annual flu jab session.  Queue of attendees moved quickly and there were several staff available to give jabs and they had obviously planned well to ensure good through flow so people going in were not getting in the way of those coming out.  Very good experience.  They were reminding people to also get booked in for covid jab if they had not done so already.
GP surgery review: park-practice
Title: Well Organised and Helpful
Rating: 5 out of 5
Visited: October 2022
The staffs at this practice are always helpful and pleasant. I would recommend this practice if you are looking for a new doctor
GP surgery review: park-practice
Title: Enjoyable experience
Rating: 5 out of 5
Visited: October 2022
Attended for flu jab. Well organised with friendly staff posted throughout building to guide and reassure patients. Smooth organisation and little delay
GP surgery review: park-practice
Title: Brilliant gp practice
Rating: 5 out of 5
Visited: October 2022
Very organised winter flu jab session - staff as always friendly, helpful and very professional. Very privileged to have such a good gp practice.
GP surgery review: park-practice
Title: Good all rounders
Rating: 5 out of 5
Visited: June 2022
Don’t visit often but always offered a GP visit or referred to 
Other services. Receptionists always helpful, polite and caring and deal with difficult customers very well……..All In all an excellent practice of professionals, and supported by very good admin team.
Well done Park Practice
GP surgery review: park-practice
Title: Ridiculous
Rating: 1 out of 5
Visited: February 2022
I have been told that I am out of the practise area for this GP so my Dr can no longer remain my Dr, despite being with this surgery since my Mother was pregnant with me. I was told to look on the NHS website for a new GP and one of the closest is this GP surgery. Ridiculous.
GP surgery review: coppice-surgery
Title: Great Staff - very helpful
Rating: 4 out of 5
Visited: January 2022
I know the staff are under a lot of pressure at the moment BUT they have always been really polite and helpful to me (even when I have had a moan about appointment times)
GP surgery review: fitzalan-medical-group
Title: Prescription madness
Rating: 1 out of 5
Visited: August 2022
Right I’m trying to get my prescription for the last month sorted for my Nebido injection after my last one strangely didn’t get through and is still on waiting for prescription from my LoydsDirect app.  It’s ridiculous how this is my second time doing it as the other one got cancelled for being so long. I went in to explain my situation and got told it was on it way only to  realise when I got back home they were probably talking about my Epilim 500 medication and not my Nebido. The frustrating thing is in front of me a woman was in a similar situation as me with their medication. It’s just frustrating I need it for next month but I can tell it will get to the moment where it will be a matter of life and death as this injection is really important that I take every 3 months. What’s going on Fitzalan I was getting all my medications/Nebido injection fine since June/July time.
GP surgery review: fitzalan-medical-group
Title: Disappointing
Rating: 2 out of 5
Visited: July 2022
On Saturday following a111 call I was advised to to take my wife to St Richards hospital and arrived at 10 45pm, left at 5am,On reaching home we saw she still had a canula still in her arm,it being Sunday she waited till Monday 18th July and she rang the reception to get it removed After waiting 45 minutes she got through and asked if someone could remove it she was told to go back to St Richards hospital,we are both in our late eighties and the temperature was expected to extremely hot,I drove her to the hospital and they could not believe the fitzallan surgery had not removed it,a lovely nurse took it ,out and it took all of 5 minutes,I would ask Fitzallan staff what happened to common sense and compassion ,we both felt quite sick on getting home Thank you very much
GP surgery review: fitzalan-medical-group
Title: Still blaming Covid!!
Rating: 1 out of 5
Visited: June 2022
I'm amazed this practice is not back in Special Measures. I've not set eyes on a doctor for over 3 years. In fact if it weren't for the nurses and health care assistants I probably wouldn't get any care. Written complaints are brushed aside. I was told to deal with NHS England.
They are short of a lot more than staff. An interest in the patient would be a good start.
Thank goodness we have A & E departments in Worthing & Chichester if push comes to push.
Like too many people I am being forced to resort to paying for care.
Sadly there's nothing much to choose from locally.
GP surgery review: park-surgery
Title: Admin too slow + processes designed to deter use
Rating: 1 out of 5
Visited: April 2022
I have been promised a referral but was asked to provide some measurements using their eConsult service first. This is a service that, despite being an online form, is restricted to being only available for 15 hours per week.

Having supplied the information, there was no response other than an automated email so I clicked the link in that after a week. Still no response. On 13th day, I rang to be told it was with the secretary to process and that it is not unusual for that to take up to six weeks because they do thousands of referrals! 

It seems to me that I am on a waiting list to join a waiting list apparently because of staffing issues (not with insufficient numbers of clinical staffing to meet demand during a pandemic, which I could better understand, but with insufficient numbers of admin staff). 

I am fine with online consultations but the only justification I can fathom for making an online form available part of the time is to reduce use of the service. Then to find a clinical decision has been taken but the clerical process takes so long is not acceptable.

Overall poor.
GP surgery review: westcourt-medical-centre
Title: Outstanding Surgery
Rating: 5 out of 5
Visited: January 2023
I retired in 2019 to Rustington, having worked for 30 years as a Senior Receptionist in a GP Practice. It was with some trepidation ,therefore ,when I searched for a local Surgery.  I chose Westcourt and what a fortunate decision.
Superb response to every contact made, polite friendly staff, prescription needs always delivered to assigned Chemist,every contact with GP always resolved.  The past three years with Covid restrictions have not been easy and I applaud this  Surgery for its superb service.