janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: royal-arsenal-medical-centre
Title: Not the Reception Staff - it's very poor Management
Rating: 1 out of 5
Visited: October 2022
Again, the booking system, absolutely no use to anyone who works.
Trying to book any appointment anytime soon - they have none to offer telephone or in person.  The Reception staff are not to blame its the Management, the Reception staff have nothing to offer, due to Management, they have nothing at their disposal in order to help patients they just sit there say no.  This once was a great practice, I have been with them 20 years plus, but it is totally failing now, in almost every respect.  Unable to comment on current GP's has the turnover is so frequent and it is impossible to have any contact with any that maybe working there.  Very sad, total mis-management.
GP surgery review: valentine-health-partnership
Title: Truly caring Doctors and staff
Rating: 5 out of 5
Visited: November 2023
I have been with is practice for over 20 years and have always found everyone professional but at the same time caring. 
When time have been bad (covid) all the team worked together to make sure we were taken care of .
GP surgery review: valentine-health-partnership
Title: Holbourne Road Surgery
Rating: 5 out of 5
Visited: November 2023
Receptionist extremely friendly and polite. I was seen on time by the doctor and was pleased with the consultation.
GP surgery review: valentine-health-partnership
Title: Excellent service
Rating: 5 out of 5
Visited: November 2023
Excellent consultation.  Very helpful Doctor, all my queries we answered in a friendly professional manner which kept me feeling at ease.  Thank you.
GP surgery review: valentine-health-partnership
Title: Efficient pratice
Rating: 5 out of 5
Visited: November 2023
I was told I would have to wait at least 2 weeks for a face to face appointment following a PSA blood test. I was advised to go to the walk-in clinic. After a short wait I was given an appointment time and was seen 20 mins early. Doctor gave a comprehensive review of my latest and previous results, an efficient clinical examination and answered all my questions. Overall very courteous and efficient service.
GP surgery review: valentine-health-partnership
Title: Good and effective practice
Rating: 5 out of 5
Visited: November 2023
I had a good experience with my GP practice right from my booking till I see the Doctor, this is not only for me but for my children as too.
GP surgery review: valentine-health-partnership
Title: GP appointment with 2 sons today.
Rating: 5 out of 5
Visited: November 2023
Very friendly GP, professional, took on board my concerns and listened, explained anything was unsure about, left feeling confident with plan going forward.
GP surgery review: valentine-health-partnership
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Very friendly and polite And very efficient and helpful Receptionist had my Query dealt with quick great service
GP surgery review: valentine-health-partnership
Title: Shocking,poor,robots, None compassion .
Rating: 1 out of 5
Visited: November 2023
I've had a heart attack recently and as you can imagine I'm on certain meds . I've also had a shoulder injury for over two years which this surgery had done nothing to help me ,I walk into my appointment sit down ther talk to me or sometimes print certain Exercises for me to do ,ive exsplained that I practice taichi last 19years and also ther Exercises for the last two years and nothing has helped , The lady insisted that there is no hands on help (only chat) .
which I can watch you tube for that, I exsplained im in pain and need help told me can Refer me to the hospital.
Which I have already been to. And they do the same things. Print off a piece of paper and say do these exercises . Which I can't stress enough. I Ve told them that I Ve done these constant for 2 years and it's made no difference. I am getting a pain in the front of my shoulder . Furthermore, the doctor gave me painkillers and these painkillers really disturbed my stomach. I took 2 tablets and no more after this today. At the surgery I explained to the receptionist that i am in very extreme pain but cannot take these painkillers.  I was told there's no appointments till next week. Waz told got to walk in again on Monday or Tuesday. She said thers no appointment for Monday at the moment. So ive got to suffer 3 days of very extreme pain. I was advised there is no further help and she cannot do nothing. I stress to her that I am in extreme pain with tears to my eyes . I was told nothing I can do. The same response today I had with the cardio practice. There is nothing  i can do. Also Cardio only talk to you and do not touch you only ther to talk ( crazy)the surgery is mad and I really don't know how this surgery gets away with ther practice.  I know the whole world is crazy but this is insane ! Until it happens to them its easy to turn someone else away. And the reply im more then likely going to get is the whole system is under pressure. This has nothing to do with that when you got people just talking or printing of bits of paper to earn a days wage in stead of being hands on And compassionate obviously the system is gonna collapse and be under pressure. Because nobody is doing nothing.
GP surgery review: valentine-health-partnership
Title: Very Happy
Rating: 5 out of 5
Visited: November 2023
Had to visit Drs today and was able to get an immediate face to face via the 'Walk in' service.  Excellent system.. much appreciated that this is available. 
Was also able to see the Dr.of my preference and was  looked after with care and kindness.
GP surgery review: valentine-health-partnership
Title: Nice centre
Rating: 5 out of 5
Visited: November 2023
I really love about walking centre to come around 8 and get same day appointments.they staffs are friendly and doctors and nurses are qualified and understand well how to deal with our wellness
GP surgery review: ico-health-group
Title: Much improved communication
Rating: 4 out of 5
Visited: August 2023
I have found using the WhatsApp tool effectivel for easier communication for non emergency appointments.
GP surgery review: ico-health-group
Title: Great service.
Rating: 5 out of 5
Visited: August 2023
The new WhatsApp Doctaly Assist service is fast and efficient. After the initial automated questions, I wa receiving quick, real responses and had an appointment arranged for the same day in less than 45 minutes.
GP surgery review: ico-health-group
Title: Quick response
Rating: 5 out of 5
Visited: August 2023
MediDoc is quick and simple to use. .

Would like to speak to a person but this is a good substitute...

Quick response.
GP surgery review: ico-health-group
Title: Great experience
Rating: 5 out of 5
Visited: August 2023
1st time using this service.from sending 1st message to appointment made..less than 3 hrs.few questions which I didn't mind.well done
GP surgery review: ico-health-group
Title: Quick, easy & professional
Rating: 5 out of 5
Visited: August 2023
A great time saving way to get concise answers to medical questions without having to phone.

If only all apps were this good!
GP surgery review: ico-health-group
Title: Ease of booking and helpfulness of staff
Rating: 4 out of 5
Visited: August 2023
Generally very straightforward and easy to book an appointment using WhatsApp. I usually find the reception staff courteous and helpful, not only to myself, but also to all members of the public in my observation.
GP surgery review: ico-health-group
Title: Fantastic people and great service always
Rating: 5 out of 5
Visited: August 2023
They are always ready to listen and offer appropriate solutions/ referrals to other complimentary agencies. They give quick responses and their people skills are impeccable. These are the best “doctors “ in my view
GP surgery review: ico-health-group
Title: Great service
Rating: 5 out of 5
Visited: August 2023
I’ve had to contact the surgery a few times over the last couple of weeks in relation to prescriptions/referral etc and have used the WhatsApp service - 
I have found this service to be extremely efficient and helpful.
GP surgery review: ico-health-group
Title: Doctaly Assist
Rating: 5 out of 5
Visited: August 2023
This new WhatsApp Doctaly assist is great. It’s so easy to use and they get back to you real quick. I’ve used it a few times, it saves so much time hanging around on hold. You can use it for pretty much everything, book or amend appointments, get medication repeats, get medical advice, send pictures to get medication.
GP surgery review: ico-health-group
Title: 2nd time using service
Rating: 5 out of 5
Visited: August 2023
Used today as needed to see doctor.few questions which I didn't mind.booked appointment today.better way to get appointment an there's so many options like phone call instead of appointment..
GP surgery review: novum-health-partnership
Title: It was easy, efficient and useful
Rating: 4 out of 5
Visited: November 2023
The new chat doc service has enabled me to connect quickly to a clinician & address health care issues. It was easy efficient and useful for me as an individual.
I recognise it is a system that won’t suit everyone & people may have concerns but it’s been very helpful for me.
GP surgery review: novum-health-partnership
Title: Being able to use WhatsApp is more efficient
Rating: 4 out of 5
Visited: October 2023
I really value being able to book on WhatsApp it’s more efficient.
GP surgery review: novum-health-partnership
Title: virtual chat system makes it a lot easier
Rating: 3 out of 5
Visited: October 2023
OK, so the physical surgery 3 but that’s mostly to do with accessing appointments rather than actual care received, which is generally good. This virtual chat system hopefully makes that a lot easier - so far it has been simple, quick and easy to use. The only thing I would say is on my first interaction I explained the issue in my first message, then there were a whole load of automated qs before I was asked to explain my medical problem again! So it seemed a little long-winded. I also think the system will need lots of advertising so people know it exists and it could be problematic for elderly people to use.
GP surgery review: novum-health-partnership
Title: New Chatdoc service - Easy to use
Rating: 4 out of 5
Visited: October 2023
I found it easy to use and received a message from a receptionist early the following morning. I was offered an appointment in a few days' time but when I said it was more urgent than that, I was offered one for the same day. It feels a fairer service than previously and less of a frantic scramble at 8am if you need a same day appointment.
GP surgery review: novum-health-partnership
Title: Very Useful for patients
Rating: 4 out of 5
Visited: October 2023
It is very useful for patients, because more faster than usual call and less misunderstanding between patients and reception.
GP surgery review: novum-health-partnership
Title: Prompt service - would recommend
Rating: 4 out of 5
Visited: October 2023
I've only used the chat doc twice both for fit notes. In my experience, because I couldn't leave my home, it was handy. It is a prompt service, would recommend.
GP surgery review: novum-health-partnership
Title: Feel more independent using the new chat doc service
Rating: 4 out of 5
Visited: October 2023
I find it easy and much better for me as I am partially deaf in both ears and struggle to do it honestly calls I feel more independent using this service Although I feel for those who don’t have WhatsApp and can’t use this service especially those elder generation
GP surgery review: novum-health-partnership
Title: Chat doc is brilliant
Rating: 4 out of 5
Visited: October 2023
I think it’s brilliant. So much more convenient than trying to ring and waiting to get through. Helpful response received quickly.
GP surgery review: novum-health-partnership
Title: New Chat doc service - easy to use
Rating: 5 out of 5
Visited: October 2023
It’s easy to use, though the automated part of it seems long winded but once you are texting a real person I find it great.
GP surgery review: novum-health-partnership
Title: I'd be happy to use again
Rating: 4 out of 5
Visited: October 2023
Because I had a relatively straightforward issue it worked well for me, not sure how well it would be if you were less sure re your symptoms. I liked the fact that I was given the name of someone who was responding to my messages. I'd be happy to use it again.
GP surgery review: forest-hill-group-practice
Title: Appointments impossible
Rating: 1 out of 5
Visited: April 2023
When you meet individuals at this practise, great service (especially their regular nurse who goes above and beyond) but trying to get an appointment is terrible. If you have not tried e consult before 08.10 - don’t bother. Our daughter is having mental health issues and our appointment for a phone consultation was over 4 weeks after requesting the appointment via e-consult. My prescription review is overdue. When I rang the surgery to discuss this, I was informed by a receptionist that I would need to submit another econsult. By the time I had my review, I had missed 10 days of my daily medication.  The GP said this should not have happened and the receptionist had provided me with incorrect advice. The whole experience of booking appointments/ speaking to reception is very stressful especially when you are concerned about your child’s health.
GP surgery review: forest-hill-group-practice
Title: Useless
Rating: 1 out of 5
Visited: March 2023
This practise has gone down hill dramatically!
They keep cancelling appointments and same excuse short of staff! It’s not rocket science get locums in! Then you have to wait another 6 weeks for an appointment and then you’re told of you’re lucky and then you have to wait a week to speak to a professorial medically trained person! The receptionist think they are doctors/nurses and diagnose you over the phone and then you have to wait 1 hour and more to speak to speak to a receptionist of your lucky and then it’s the third degree and rude and abrupt and making you feel your a nuisance and bother! And then this unacceptable e consult and by 8.30 it states we have reached our capacity for today! That’s nonsense and why have the e consult and then you have to accept their cookies which is intrusive on your privacy! Used to be a great doctors and the staff are rude and unhelpful! I’d give this practise 0 and I’m sure my review won’t be approved as this doctors don’t like negative reviews! Then sort out the staffing and their attitudes
GP surgery review: forest-hill-group-practice
Title: great experience
Rating: 5 out of 5
Visited: March 2023
very friendly nurse who performed my smear test: efficient, on time, quick.  She made me at ease and the whole procedure was with minimum discomfort..  thank you so much.
GP surgery review: forest-hill-group-practice
Title: Amazing response
Rating: 5 out of 5
Visited: March 2023
There is no doubt that all practices are facing huge demand & having to find new ways to cope. I wanted to feedback that I was really satisfied with my recent experience. After an econsult I was contacted the next working day & seen at Tessa Jowell promptly. A referral to hospital was made the same day & my appointment came through without delay. Impressed! Well done Forest Hill Road!
GP surgery review: forest-hill-group-practice
Title: Disgusting, Usless, Shambles
Rating: 1 out of 5
Visited: March 2023
Do Not Join This GP 
They never want to book appointments, there never on hand to do there job, which is a shame because the nurses are lovely when you can get an appointment! they make you fill out a online form which takes ages with the same repeated questions to get a doctor to call you about results its needed to book appointments but takes them up to 3 days to get back to you they are a Joke....... 45min i was hold 45min for test results which i have waited over 7 weeks for, for the receptionist to tell me i need to fill out the form if i want to doctor to talk to me regarding this, went to fill the online form in for them to tell me they have had to many and i need to wait till 8am the next day!!! this is Why the hospitals are over run but GP cant do there Job!!!!
GP surgery review: forest-hill-group-practice
Title: Inaccessible - very high bloodpressure
Rating: 1 out of 5
Visited: February 2023
Partner’s bp average of 176/94 at home. on follow up in surgery with nurse - who called duty doctor who said to put in e consult request next week. Duty dr did not offer to come and see. No actual appointment offered. So many barriers to getting treatment. Place empty of patients any time you go in.
GP surgery review: forest-hill-group-practice
Title: Obtaining an appointment !
Rating: 3 out of 5
Visited: February 2023
Hate to add to similar comments but highly frustrating when attempting to obtain an appointment - the e-consult system frequently unobtainable, text messages saying you need to make an appointment but then unable to do so, see a Practice Nurse who recommends that you have an appointment but then barriers put up at the reception desk five minutes later, try to then book an appointment via e-consult, but not available - have been visiting the surgery for twenty or so years but it certainly feels very hard work to actually get in front of someone. Stressful as well - as a mid morning or mid afternoon appointment means booking a half days annual leave with work.
GP surgery review: forest-hill-group-practice
Title: Inefficient service wasting patients' time and energy
Rating: 1 out of 5
Visited: January 2023
I have been a patient at this practice for many years and have always had excellent treatment and advice from all of GPs and Practice Nurses I've seen. However, the convoluted, frustrating and ridiculous system of actually speaking to anyone about your medical, treatment or prescription needs is flagrantly failing patients. Long waiting times on the practice phone line to speak to unhelpful reception staff who say they cannot help you, and attempting to book an appointment or a request for something as simple as a blood test request form, become Herculean tasks! The receptionist today told me that sometimes e-consult closes as early as 8.30am (it only opens at 8am!). When you are ill or need urgent advice, this interface with the practice will be the straw that breaks your back and your will! If the reception staff cannot help and direct you to an online system which only serves as a firewall to patients, then the whole practice becomes useless and redundant. The systems used for the running of this practice need reviewing urgently. It reflects very negatively indeed, on some of the excellent practitioners within. Come on Forest Hill Group Practice, read the reviews, listen to your patients and clients and initiate change before your patients vote with their feet and move to other, better run practices.
GP surgery review: forest-hill-group-practice
Title: Impossible to book
Rating: 1 out of 5
Visited: January 2023
Been trying to get an appointment to get an assessment for something at the Lewisham psychological self-referral thing's reccomendation, and just getting referred to the e-consult, which'd be fine if the thing was ever available! It's been """out of appointments for the day""" for two damned months, and it's still off for the holidays despite the 3rd having been and gone! I get that the goverment has nhs staff run ragged for pennies, but some transparency would be nice.
GP surgery review: forest-hill-group-practice
Title: Useless and ridiculous and unbelievable
Rating: 1 out of 5
Visited: December 2022
I rang on behalf of my son and I was told by a receptionist he’d get a phone call from a doctor nurse practitioner and he would be diagnosed over the phone and the doctor or nurse practitioner will decide if my son needs medical help and he’s completely deaf in both ears! And the receptionist told me he might be referred to somewhere else and might need his ear syringed if they feel it necessary! I told the receptionist what’s the doctor or nurse practitioner gonna do examine his ears through the phone with an ear examiner they use! Then I went back in person and I spoke to the lady I spoke with this morning and then she changed her tune and then she told my son might get a text message with a diagnosis or he might or might not get a call to be told his diagnosis and this is all over the phone (if he gets one) or by text! Or he might get an appointment at another doctors who might be able to see him and he might be referred and wait 12 months like he did before! This surgery is a complete and utter joke and the receptionists are now diagnosing patients over the phone and they are not qualified and that’s if you can get t speak to a receptionist I waited 1 hour and I spoke on behalf of my son as he can’t hear nothing! And get an appointment is like gold dust and years ago this practise was the best but not no more! Rude and unhelpful is an understatement and I told the receptionist I was told I had to wait 6 months for an appointment absolutely ridiculous! Worse practise ever
GP surgery review: queens-road-surgery
Title: Can’t get appointments. On hold for hour for epipenZ.
Rating: 1 out of 5
Visited: November 2022
I have been unable to get an appointment at this practice for months. Their DoctorIQ app does not work and shuts down at 8:01am. They do not answer the phone before 10am and then say you need to call at 8:00am. I tried to call 21 times between 8:00am -10:00am phone finally rang and I was on hold for an hour to schedule and appointment for new EpiPen post an anaphylactic reaction. Truly terrible service and GP practice. It’s dangerous.
GP surgery review: queens-road-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: September 2022
I have been registered here since autumn 2022. I have had great service from the staff here. They have seen me or called me on the same day I have made an appointment. They make follow up calls to check that you are doing okay. I have since migrated all my family to this practice and we have all had great experiences, bar one incident which was quickly rectified by a receptionist. unfortunately I didn't get her name to give her praise.
GP surgery review: queens-road-surgery
Title: Too difficult to get an appointment
Rating: 1 out of 5
Visited: August 2022
Surgery promotes an app called DrIQ however it's not very well used. The surgery will use every excuse to avoid an in person appointment. At present all of the GP's own doctors are on annual leave with locum doctors only available and only offering telephone appointments. 

My daughter is 1 and I have been trying to get an appointment and have her seen. I was advised I will receive a telephone appointment between 12 and 5pm, the Dr called at 4.30 which I find odd considering smaller children are usually prioritised.

The surgery also have extremely long telephone wait times - even at non peak times such as 4pm.

I will be leaving this surgery as I am tired of the poor service and extreme difficulty in getting seen. On more than one occasion I have been forced to go via A&E to see a doctor.
GP surgery review: queens-road-surgery
Title: Is it actually a GP practice?
Rating: 1 out of 5
Visited: June 2022
It's impossible to get a GP appointment, but there's never anyone in the waiting room if you go in. I'm pretty sure they don't have any GPs in the building most days. If you try to get a GP appointment, you usually get a call from a physician associate who isn't qualified to help. If you're lucky you might speak to a GP on the phone, but never in person.
GP surgery review: queens-road-surgery
Title: Awlful
Rating: 1 out of 5
Visited: June 2022
Took roughly 3hrs on the phone over a period of 10 days to get an eye gel prescription sent to pharmacy for my dad.Three times I was told had been sent,twice told that they would ring back never did.
Prescription confirmed Monday ,after a phone call every day since then have finally got the prescription sent.Dad ran out 2 days ago.Awlful app DriQ can’t reply to messages,dad just moved to this surgery hope it gets better.