janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: west-derby-medical-centre
Title: Worrying service
Rating: 1 out of 5
Visited: December 2023
Don’t think I am alone in not being able to get through on appointment line from 8am. Judging by the queues that are outside West Derby Medical centre before 8am, then many people experience same problems. I was told this surgery has now taken on Childwall Surgery patients as well, this hasn’t been verified by staff. However it  could explain desperate situation that patients seem to encounter here. I asked to speak to a manager or somebody senior at the practice on 18/12/23. I was told there wasn’t anybody available, receptionist  advised they are told to deal with complaints or put it in writing. Front line staff look like they’re being left to deal with frustrated patients with no visible support from management. Lot of negative feedback when speaking to other patients.  I heard people are writing to their local MP as such a worrying situation. Can only hope that when another review is carried out by Care Quality Commission (CQC) then measures are taken. Patients and staff alike deserve a better service.
GP surgery review: west-derby-medical-centre
Title: Much improved GP practice
Rating: 4 out of 5
Visited: November 2023
I know that there have been troubling times with this GP surgery but I really feel they have improved. Liaising with the surgery on behalf of my mother, I have found the reception staff to be helpful. When she needed to see a GP she was offered a face to face consultation and was reviewed by a very approachable and attentive GP. Today we had the pleasure of speaking to one of the senior GPs on the telephone who ensured we were fully informed regarding the treatment plan which was very reassuring. This phone call resulted from the Patches E consultation system I used and which I find to be excellent and very convenient for me. I am particularly impressed with the quickness of the responses to any queries made through Patches.
Life has changed and that includes access to GPs etc, it’s not their fault and sometimes we need to remember we share a responsibility for our own self care.
GP surgery review: west-derby-medical-centre
Title: Fantastic nursing staff
Rating: 5 out of 5
Visited: October 2023
I've had a phobia of having my bloods taken since I was quite young, and the nurse I saw today was incredibly good at taking them! We actually needed to try both of my arms, and neither arm hurt, and I felt totally fine both during and after. Thank you so much!
GP surgery review: west-derby-medical-centre
Title: Prescription
Rating: 4 out of 5
Visited: September 2023
There was an issue with my prescription which could have been quite stressful. I rang the surgery and spoke to a staff member who went above and beyond to resolve the issue for me for which I am very appreciative. The same staff member is always very respectful and is a great asset to the surgery.
GP surgery review: west-derby-medical-centre
Title: Not hapoy
Rating: 2 out of 5
Visited: September 2023
Rang for a telephone appointment after having a blood test, was told in a few weeks time. Said I want something sooner, was told “are you not aware of the strike” I read it did not affected GP’s.  I have never complained, Our health is very important but the GP’s don’t appear to see it that way.  I was given an appointment for the following Monday, asked why this didn’t happen in the first place.  I work and have a life outside of this GP practice.  The person I spoke also kept telling me to follow the link on the message, it was just telling me about high cholesterol?. Have really tried to see the best in West Derby medical centre but have become anxious as an older person for my health and well-being and always trying to diagnose myself.
GP surgery review: west-derby-medical-centre
Title: On the whole great
Rating: 5 out of 5
Visited: July 2023
I don't understand why this practice gets such a bashing on the reviews. It is sometimes difficult to get an appointment but as long as you are trying from 8am they usually fit you in. I have just ring now at 9 am and got an appointment for 10. The doctors, nurses and reception staff are great, I wouldn't want to go anywhere else
GP surgery review: west-derby-medical-centre
Title: Not good service
Rating: 3 out of 5
Visited: July 2023
I have been trying since last week to speak to the nurse or Doctor, I am currently off work and need another sick note, the nurse I spoke to last week told me to just call, called 3 mornings in a row, first it was engaged then it was left ringing, nobody answered. Went to centre at 9.15 on Friday after the phone rang without answer for nearly 6 minutes and was told there were no appointments.  Told I would have to try again on Monday. 9.00 Monday was told there was no appointments, after explaining iI had been trying since last week to get a sick note was then told I could go on the Website for this. Tried now for 2 days and got the message that it is full to capacity. Nobody to answer telephone (under staffed), no appointments and no website means no sick note, so no pay for me. What do I do now.
GP surgery review: west-derby-medical-centre
Title: Unhelpful and unresponsive
Rating: 1 out of 5
Visited: June 2023
I don't visit the doctors very often as fortunately I am a very fit 58 year old going the gym to keep myself healthy 6 times a week. However I have had a viral/cold the last 2 weeks and have been treating myself a home instead of bothering the doctor. However I needed to see a doctor today 8th June 2023 as I have been experiencing breathing problems and not sleeping due to coughing during the night. 
I went to the surgery at 8.30 am and was told I was unable to see a doctor till the following Thursday. I was advised to ring 111 or go to A& E. 
I explained to the receptionist that I was really struggling and didn't they have any emergency appointments for that day or the following day and again was told there was nothing available until the following week.
While I appreciate all GPS and the overall NHS are struggling to be turned away and told to go to A & E when they are full to capacity dealing  with very sick people I find extremely disappointed and angry. 
I However then went to the old swan walk in centre who were absolutely fantastic, helpful and within an hour of waiting had seen a doctor and prescribed antibiotics and an inhaler for a lower and upper respiratory infection.
GP surgery review: west-derby-medical-centre
Title: phone consultation due today
Rating: 1 out of 5
Visited: May 2023
i  have been informed the doctor concerned  has tried twice  to phone me today and on my landline and mobile no record of any calls has been registered . i have been sat on both phones all day waiting and nothing this appointment was booked via patient access 2 weeks ago . I am done doctors who lie are unacceptable I will be changing my practice a.s.a.p
GP surgery review: west-derby-medical-centre
Title: Poor reception service
Rating: 3 out of 5
Visited: May 2023
I attended for a prebooked face to face meds review ,unable to report in on automated system , approached the receptionist who checked computer screen she said you've not got an appointment dear . Showed her my written appointment card was told still not got appointment it's not on here where did you get this card , from here obviously one of your colleagues I don't know who,she never had Id badge displayed . Well you will just have to rebook dear I was told you must have made a mistake . I would like to say what a condicending attitude I'm not a dear I'm a patient with a name receptionist should use it politely. The practice manager needs to be on top of their job and make sure their reception staff are properly trained , to take ownership of their administration mistakes , and not try to pass them onto their patients. Doctors at the practice are first class unfortunately their work is let down at front of house .
GP surgery review: dr-maassarani-&-partners
Title: Terrible practice.avoid
Rating: 1 out of 5
Visited: September 2023
Will not give me the results of my MRI tests because I was referred through my hospital, although my results have been sent to my doctor I'm left in limbo chasing the results through other means.,
Avoid the unhelpful, unfriendly staff..
GP surgery review: dr-maassarani-&-partners
Title: A joke and getting worse..
Rating: 1 out of 5
Visited: March 2023
Don,t get sick and need an appointment here....
the maz medical site says call between 8 am & 5 pm for an appointment (good luck with that. They turn the phone  off at 9 am)
As a patient who needs regular medications and injections this is totally unacceptable. i miss medications far too often. They blamed the waiting problems on covid 19... now however they blame the government or anybody they can scapegoat..
GP surgery review: dr-maassarani-&-partners
Title: Used to be a great practice
Rating: 2 out of 5
Visited: March 2023
Was told doctor would ring today up in till 6-30 pm it’s now 7-20 pm no call. This call is for a child under 5 who is poorly now it’s saying GPS is closed shocking
GP surgery review: dr-maassarani-&-partners
Title: Poor is an understatement
Rating: 1 out of 5
Visited: November 2022
Never able to get an appointment should I be unfortunate enough to need one. Told to call each day at 8.30am or alternatively queue outside the surgery at 8 each morning to see if you can get an appointment. What provisions are there for those of us who work and can't sit for an hour on the phone. I've just been waiting for 40 mins and got to number 2 in the queue and then someone picked the phone up and cut me off!!!
GP surgery review: dr-maassarani-&-partners
Title: Very poor
Rating: 1 out of 5
Visited: November 2022
I have been sitting in the waiting room for 2 hours waiting to be seen. All the staff have gone home and it is now 6:45 pm. The cleaning staff are the only people here. The appointment was originally for yesterday but they cancelled 4 hours before my appointment my time.
GP surgery review: dr-maassarani-&-partners
Title: Poor at very best..
Rating: 1 out of 5
Visited: May 2022
Rude & unhelpful receptionists who seem to triage you & then decide if you can see a doctor!! Awful place. To be fair  the doctors are fine "when you can get to  actually see one.
GP surgery review: dr-maassarani-&-partners
Title: Amazing
Rating: 5 out of 5
Visited: May 2022
I know with the times now its hard to actually see a dr but the admin team go above and beyond to get you in and the turn around isn't so bad, i have had a bad experience with some drs were iv felt like they just fob me off with anxiety but Dr Kenny is unbelievable at her job and has a fabulous duty of care! The nurse who does the vaccines for babies is absolutely amazing she gave my little man his jabs today and he was really upset but she gave him a little sticker and a kinder chocolate and he was happy as larry! Thank you so much 🥰
GP surgery review: dr-maassarani-&-partners
Title: Poor service
Rating: 2 out of 5
Visited: April 2022
Absolutely discussed with this practice today rang for appointment advised none available then get me in with nurse gave me a time of 13:20 to get there to say I have missed this as it was for 12:40 which isn't true at all I spoke to the lady on reception who was not at all helpfull an really rude to be fair I explained that they had gave me the time of 13:20 to be told what do I want her to do about it basically not getting seen call back the following day for appointment bare in mind I have called today to be on hold for 57 minutes due to being 26 in queue then all appointments had gone but has I was in surgery today 1 person in there customer service is shocking an am embarrassed that what was once a good doctors is now a shamble
GP surgery review: dr-maassarani-&-partners
Title: Awful service
Rating: 1 out of 5
Visited: March 2022
Awful service, every time you fill out an e consult its looked at and your fobbed off. No continuity of care, no option to book a routine appointment months in advance to discuss current conditions. One member of staff tells you you cant book a nurse appointment then another books you in. Extremely hard to get an advance appointment if you work. No updates on a time frame for them toget back to you. E consults are clearly not read. Very little communication once drs receive hospital correspondences especially from a private clinic.

No option to discuss multiple illness - all require seperate e consults. No option to discuss current conditions that may be worsening. 

Reception staff are rude and unhelpful. Admin team are amazing and go above and beyond to help. Non prescribing nurses are great when you finally get to see one. Prescribing staff are very hit and miss due to most being locums who you rarely communicate with more than once.

Constant battle to be listened to by staff or even fully explain a situation. Trying to ask a basic question and one receptionist who needs customer service training will rip your head off. 

E consults are great for new acute illness but for chronic conditions they are a waste of time. If your ever lucky enough to get a pass to see a clinician the wait is always weeks away and never suitable if you work.
GP surgery review: dr-maassarani-&-partners
Title: awful service
Rating: 2 out of 5
Visited: February 2022
Not good when your struggling and don’t get an appointment or call the day after 111 book you in and yes it’s urgent, got offered one for 3 days time by a text message
GP surgery review: millbrook-medical-centre
Title: Great practice with kind and friendly staff
Rating: 5 out of 5
Visited: December 2023
Every member of staff I have encountered at the practice are polite, friendly and caring.

The reception staff do an amazing job of managing appointments and patients concerns in a cheerful manner.

My appointment was with a nurse practitioner and she is such a credit to the NHS. She listened to my concerns with kindness and I have never felt so heard and understood in a medical setting. She has such a warm and friendly demeanor which made me feel completely at ease when talking to her and she is so thorough when exploring patient’s concerns. Please pass on my thanks to her!

I would highly recommend the practice to anyone. Although there are challenges in the NHS the team here do an amazing job with their patients.
GP surgery review: millbrook-medical-centre
Title: Waste of time!
Rating: 1 out of 5
Visited: June 2023
Despite numerous attempts to secure an appointment, I have encountered considerable difficulty reaching the appropriate healthcare professionals. The phone lines repeatedly redirect me to consult 111 for non-emergency cases or advise me to call 999 in emergency situations. Furthermore, my attempts to book an appointment through the website have proven to be equally ineffective.

When I have managed to speak with receptionists, they have insisted on obtaining intricate details about my medical concern. However, I believe such information should be shared solely between the doctor and myself. I am sorry, but I feel uncomfortable disclosing personal issues to unqualified individuals who lack the necessary expertise.

Moreover, the information displayed on the website's health records is inaccurate, as it fails to reflect my existing allergies. This discrepancy raises concerns about the reliability of other information within my records.
GP surgery review: millbrook-medical-centre
Title: It access
Rating: 5 out of 5
Visited: May 2023
What a great idea get you prescriptions online book appointments great!
But it's not because it simply does not work constant requests to change your details because surprise it doesn't recognize the previous ones that it just asked for.
Repeat prescriptions don't bother mind wasn't even online so had to phone to reorder in diabetic by the way.
Over all this system isn't worth squat it may have been implemented to try and save time and 
Pressure on the practice but it's only served to raise my stress levels beyond belief.
What a complete waste of time and taxpayers money
GP surgery review: millbrook-medical-centre
Title: Very Very poor
Rating: 1 out of 5
Visited: September 2022
After receiving a text and an attached letter saying that as of the 
 5th December this doctors will be able to pre book appointments seemed like a great idea. 
So on my way to collect my chest xray form i asked to book an appointment with a doctor for referral for surgery on some wisdom teeth as advised by my dentist, only to be told no that's not an option available, but to call on the day for an appointment. 
This coupled with the recent incident of me being mid asthma attack with underlying chest infection to be told you are unable to do anything and for me to go to the walk in or call an ambulance is leaving me quite concerned about Millbrooks abilities as a GP Practice. 
I don't understand why they say in correspondence that we can now pre book appointments when we cant and as I work from 8am i am unable to call in or phone on the day, so having to take half days leave just merely to try to get an appointment only to be told that no appointments are available is becoming a joke. 
Whats more annoying is being called the same day for an asthma review when i have tried to get an emergency appointment for my asthma that same day to be told no appointments available...
GP surgery review: millbrook-medical-centre
Title: Poor practice
Rating: 3 out of 5
Visited: January 2022
Rang several times different days phone cuts off when in queue. 
If there's a fault then please sort it due to the nature of the business its really important patients can connect with surgery via phone.
GP surgery review: st.-laurence's-medical-centre
Title: Unreachable
Rating: 2 out of 5
Visited: November 2023
I have been trying to get hold of them for a review and a sick note as my workplace does not accept back dated sick notes  they had an appointment in almost a month as the receptionist said and she was not very remorseful or empathetic.  Also I felt so stuck with something the Gp could have just done in 10 minutes taking almost a month to do . It was very dissapointing as I now have to explain the situation to my manager being in a very tight corner and my manager saying she does not accept back dated sick notes. Leaves me very frustrated
GP surgery review: st.-laurence's-medical-centre
Title: Nightmare to deal with
Rating: 1 out of 5
Visited: January 2023
Getting an appointment is a nightmare, fastest finger at 8am for days on end. Don’t bother going down because they aren’t allowed to book an appointment for you unless you’re on the phone. Attitude of reception staff isn’t great. Finally got a phone appointment and was asked to attend the surgery. Left in the waiting room for 40 mins because the receptionist who was happily sat on her phone having the odd puff on her vape had forgotten to tell the Dr I was actually there. 
Repeat prescriptions are put luck to if they are actually done. If they get refused they never call to tell you, instead leaving you to try and collect it only to then find out it was declined. Would a quick text message to say contact us be that hard to send? 
Why they haven’t opted for an E consult or even a proper out of hours service not the dreaded 111 is beyond me and is leaving them failing their patients.
GP surgery review: st.-laurence's-medical-centre
Title: More chance of winning the lottery than getting seen
Rating: 1 out of 5
Visited: November 2022
Having to ring up at 8am every morning then to finally get through to someone after 10am to get told they have no more slots is ridiculous. Have to ring up at the right time and be lucky to get an appointment. No way your health appointments should be treated as luck. 
Shambles of a practice, currently looking else where.
GP surgery review: st.-laurence's-medical-centre
Title: Disgusting
Rating: 1 out of 5
Visited: November 2022
Tried for months to get an appointment. Ring every single day at 8am, cannot get through until around 815-825am and always nothing left. Will not book you in advance and tell you to just keep trying. Whilst trying to get an appointment my symptoms became worse resulting in a hospital visit which could have been easily avoided by one GP appointment. Note on my patient notes stated that I needed to have something done by 8.6.22 and no Doctor followed this up or thought to tell me. I found out myself yesterday by asking for my information. I am disgusted as an NHS worker myself that they could leave people in these positions. I understand everyone's under a lot of pressure but why are they accepting new patients when they can't even keep up/look after their current ones! Don't put yourself through it by joining this practice. The compassion is non-existent, and it is impossible to be seen.
GP surgery review: dinas-lane-medical-centre
Title: Great receptionist
Rating: 5 out of 5
Visited: November 2023
Spoke to receptionist problem was sorted straight away so very helpful and always pleasant as are all reception staff
GP surgery review: dinas-lane-medical-centre
Title: Difficulty in getting appointments
Rating: 2 out of 5
Visited: November 2023
I have been trying to get an appointment with the Diabetic Nurse for over a month. Every time I ring I'm advised to ring back as there are no appointments available.
If there is an obvious demand to see a specialised nurse why can't additional appointments times be made available? I've followed the instructions and timescales given to me but by the time I eventually get an appointment my results will have changed and I'll have to restart the process all over again!! 
I understand times are difficult but why set expectations when the surgery clearly can't provide the service and deadlines that they've set in the first place.
Very frustrating.
GP surgery review: dinas-lane-medical-centre
Title: Receptionists need to realise they’re not doctors
Rating: 1 out of 5
Visited: August 2023
Rang 158 times from 8am to be told no appointments left, no telephone consultations and no pre bookable appointments (which is the norm for this doctors they’re like getting blood from a stone) the receptionist asks what my problem is I told her I need to change my contraception due to serious side effects (was told by my doctor who knows my health history if I have any of these side effects to come back asap) the receptionist then tells me to go to Superdrug and buy some different pills!! It’s actually laughable they think they can give this advice out without knowing any medical history or any medical knowledge. Then tells me to ring back at 8am tomorrow to inevitably be told no appts again.
GP surgery review: dinas-lane-medical-centre
Title: Great doctor
Rating: 5 out of 5
Visited: August 2023
Saw lady GP trainee fabulous so understanding and compassionate problem has been going on for the past couple weeks understud what has been happening referred to hospital was a pleasure to be treated by here
GP surgery review: dinas-lane-medical-centre
Title: Telephone consultation
Rating: 5 out of 5
Visited: August 2023
Doctor understood problem started checks straight away. Very helpful  very  pleasant credit to surgery




 started checks straight away
GP surgery review: dinas-lane-medical-centre
Title: Long wait in queue and dismissive attitude of receptionist
Rating: 3 out of 5
Visited: August 2023
After waiting for over 20 mins in the queuing system - the receptionist was almost dismissive of my requests, including one to actually see my doctor ? I didn't realise the receptionists had studied medicine for 7 years and were clinically trained to make such decisions ?