janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: royal-primary-care-chesterfield
Title: Telephone answering non existent Practice a waste of time!
Rating: 1 out of 5
Visited: December 2022
Received a phone message today to return the call..

Several attempts resulted in finally having the 5 minute count down - cutting off after the first 5 minutes. 
2 nd attempt was down to 1 minute for 15 minutes.

Finally we were told that the prescription was not available at any chemist. Which we already knew, as we had returned the prescription as being unavailable and were told a new prescription would be available the following afternoon (today) but we’re informed nothing was available but to use a mouth wash!!!!

The receptionist was helpful it’s a shame the rest of the practice is not.
GP surgery review: royal-primary-care-chesterfield
Title: Something wrong
Rating: 2 out of 5
Visited: June 2022
I received a text message to contact the surgery regarding blood test results.
The first five calls were engaged, the sixth connected after fifteen minutes.
I explained I had been told to make an appointment  and the answer was there are no appointments available for four weeks and I should keep trying on a daily basis.
This can't be right.
GP surgery review: royal-primary-care-chesterfield
Title: Caring practice
Rating: 3 out of 5
Visited: February 2022
The practice has helped me through a very difficult period in my life , and has always met My medical needs but I agree, there must be a better way of reducing the phone waiting time
GP surgery review: royal-primary-care-chesterfield-west
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
I attending an appointment at west whittington medical centre and the varese provided was fantastic,  this is not my usual GP practice but from the receptionist to the Dr all staff where kind and supportive.  The Dr took an holistic approach to care and looked at the whole picture and not just one symptom in comparison to my normal surgery. I wasn't just brushed off and felt comfortable. Friendly careing staff with a positive attitude to there job.
GP surgery review: royal-primary-care-chesterfield-west
Title: Worst Surgery
Rating: 1 out of 5
Visited: November 2023
I've asked for help during last 3 months...... For complex needs... Technical more than 3 months. 

All I get is.... Continue no help at all. 

I'm also puzzled why this Surgery stopped doing services of Social Prescribers.

I'm also puzzle why appointment on the day it now ring up after 10am when it were 8am.

Now waiting on phone call upto 20 to 30min.....before someone pick up...... That call were made like late afternoon. 

It also annoying that your Surgery don't respond to emails from other out reach department. 

When yourself cancel patients appointment..... It disappointed that yourselves cancelled appointment when patients are in Mental Health Crisis. 

I do search on your webpage..... It still seem not very well updating. Esp Social Prescriber so on. 

I've been trying to get like old newsletter, I can't find any like for general from 2020 to 2022.

Your Surgery have gone from relevent good to Worst ever within past 3 years.

Lack of common sense, borderline rudeness, lack of care etc. 

I'm loosing much more faith with this Surgery. 

Again I'm thinking of leaving this Surgery.
GP surgery review: royal-primary-care-chesterfield-west
Title: Terrible Practice
Rating: 1 out of 5
Visited: February 2023
i work fulltime at royal hallamshire hospital in sheffield.  I have some new health problems which are now requiring follow-up and blood tests.  The practice isn't open at a convenient time for me to go to work afterwards or coming home.  I have my bloods done at rhh but my blood results "cant be seen by my gp".  I have been told i have access on my account to review my results but despite several times of trying I can't access.  I work in a clinical area and am unable to wait the 30 minutes + to get through to my gp to speak to them.  I start work at 8:00 am in the morning and if something comes up I am not able to hang on the phone to make an gp appointment.  I have had to drive in twice to the practice after work to try to make appointments.  I have a busy job for the nhs and don't and have to work around a team and I am getting very stressed about why my results can be seen on the ice system and when I'm advised by a doctor to book an appointment for eg 2 weeks this is made difficult because I can't wait on the phone for ages @ 8:00, and wonder how my results my GP has asked for are going to be seen and any problems from this treated.  ? why is the practice expanding but can't seem to make themselves available.  I am really, really anxious about the service I'm getting, I am already suffering from anxiety, I'm busy at work and I'm tired - the service I'm currently getting from my gp is starting to affect my health.
GP surgery review: royal-primary-care-chesterfield-west
Title: Appalling service
Rating: 1 out of 5
Visited: December 2022
I've just spent 20 minutes in a queue on the phone, trying to speak to someone about a prescription request which hasn't been sent to the pharmacy.  The phone is then picked up and put straight down on me.  This is not the first time this has happened.  This surgery has absolutely no patient care at all.  Rude and incompetent staff who cannot even answer a phone courteously, let alone check their systems to process prescriptions within their own set timescales.  Getting an appointment is almost impossible, I've tried over 200 times to get through at 8am before now.
GP surgery review: royal-primary-care-chesterfield-west
Title: Hung up on after half an hour on hold.
Rating: 1 out of 5
Visited: December 2022
Not spoke to anyone been 1 minute in the queue for 30 mins and automatically hangs up the phone. Now I have to try to dial 100 times before I can get through to someone it's shocking
GP surgery review: royal-primary-care-chesterfield-west
Title: Myself and my husband
Rating: 0 out of 5
Visited: December 2022
Not able to make appointment after 30 minutes of trying to get through. Alternative offered was to ring 111 and then receptionist put the phone down.  
This service is seriously failing and needs to be addressed as I believe that there will be a number of people out there who are suffering as a result of this poor service!  
Interestingly, we have hosted a family from Ukraine and they have told us about people going back to a country where there is a war because they can’t get seen here by their GP’s!
GP surgery review: royal-primary-care-chesterfield-west
Title: Absolutely Non Caring Settings
Rating: 1 out of 5
Visited: November 2022
First of all - within past 2yrs/3yrs (from Covid-19 until now. 

My regular Dr, who did mostly good (who saw me monthlys aswell as phone calls) (then phone calls due to Covid-19 restrictions) until this.... When my regular Dr who left the Surgery - Service I've had now Basically Nothing, No Regular Appointments. 

Even now after Covid-19 Restrictions - still Extremely Bad Services Without Regular Appointments, Non Consistently Care. 


Second of all. 

November 2022.

My Enablement Support Worker phone up Dr Surgery, the worker Weren't Impress that we had to wait entire Week for like mh Assessment etc. 

A week later (without any Appointment Time apart from day) I had phone call from mh (Mental Health) nurse, I did inform that phone were breaking up at the beginning of consultation, mh Nurse did repeat what I said. Instead of saying right I will phone you back. The Mh Nurse kept on having consultation, I kept saying phone breaking up, half of the time I didn't get the gist what being said due to phone line still breaking up. Next second Phone line eventually cut off. Mh Nurse Did Not phone back at all. The call lasted approx under 5min.

I then informed the Worker who made the appointment for me - the Worker response were they felt disappointed, angry, frustrated - mainly on my behalf. 

The worker informed me that they (the worker) rang up surgery following day, asking for the Surgery to phone the worker up to discuss what happens etc. The surgery not phone the worker Back. In my eyes I bet that phone call back possible won't even happened. 



Verdict of this Surgery 

Absolutely Jokes, Non Caring, Non Consistent Care. Borderline on Rudeness, Lazy. 

This surgery gone much More Downhill Over The Years. I were with yourself at Ashgate from 2007 ish - I had Much Better Services Back Then. Even when Dr left for Maternity Leave or Leave to work somewhere else, each Regular Dr made sure I would received the same Kind Consistent Service with regular Appointments with different Dr (end up with another regular) til my Main  Regular come back after Maternity. 

Now 2022

I'm extremely seriously thinking of changing surgery.
GP surgery review: royal-primary-care-chesterfield-west
Title: still waiting
Rating: 1 out of 5
Visited: October 2022
had a telephone appointment booked for the fourth of may in the afternoon .......still waiting if i missed an appointment you would put a black mark against me
GP surgery review: royal-primary-care-chesterfield-west
Title: Worse GP surgery ever
Rating: 1 out of 5
Visited: August 2022
Ring result line for results but cant be given results-make an appointment but never any available
GP surgery review: royal-primary-care-chesterfield-west
Title: Efficient, empathetic, kind staff
Rating: 4 out of 5
Visited: August 2022
I recently saw a GP in connection with my Obstructive Sleep Apnoea.  He was kind, efficient and empathetic.  Receiving treatment for the problem has been life-changing.  So grateful for the care I have received, thank you.
GP surgery review: the-surgery-at-wheatbridge
Title: Smear Test
Rating: 5 out of 5
Visited: December 2023
I attended the clinic for a smear test - was seen early, I was really nervous but the practice nurse I saw couldn't have been nicer. It was done with minimal fuss, the nurse helped calm me down and she gave me some tips to make it an easier experience. Would recommend the service to anyone that needs it :)
GP surgery review: the-surgery-at-wheatbridge
Title: Closed 90 minutes early
Rating: 2 out of 5
Visited: March 2023
Told the practice closes at half 6. Finished work early to get there for 5 to hand in my registration forms and they’ve closed the doors. Really fills me with confidence putting my health in the hands of such a considerate bunch.
GP surgery review: the-surgery-at-wheatbridge
Title: Efficient and friendly
Rating: 4 out of 5
Visited: November 2022
Attended flu jab clinic this morning. Well-organised and friendly. Was in and out in just under 5 minutes. Thank you.
GP surgery review: the-surgery-at-wheatbridge
Title: Fantastic service
Rating: 5 out of 5
Visited: November 2022
I’m so impressed with the help and great service I have experienced at this surgery. I live in Durham and my elderly Mum is a patient at Wheatbridge. The staff and Doctors are always helpful and efficient. I rang this morning as Mum thinks she may have a water infection and within an hour I have spoken to a Gp on the phone, medication has been prescribed and a urine sample arranged. Excellent service thank you.
GP surgery review: the-surgery-at-wheatbridge
Title: A little more understanding
Rating: 4 out of 5
Visited: September 2022
My review does not relate to the medical care at the practice but to the attitude of some members of staff on the reception desk. Without going into the details we were rather disappointed by the lack of understanding by a member of staff  when we were held up by a traffic incident and arrived a little late for the appointment. The doctor showed understanding but a member of staff on the reception desk repeated her criticism more than once. The attitude displayed was most inappropriate and unhelpful.
GP surgery review: whittington-moor-surgery
Title: Surgery Staff
Rating: 5 out of 5
Visited: December 2023
I would like to thank everyone at the surgery for their professional and warm friendly attitude in respect of every time I have visited.
Follow up phone calls following results are very good.
Getting an appointment over the phone or face to face are dealt with in a timely and efficient manner. Wishing you all a Happy Christmas.
GP surgery review: whittington-moor-surgery
Title: Time
Rating: 1 out of 5
Visited: July 2023
Awaiting 25 mins to see doctor. No information provided of delays. Also asked to book appointment to extend perscription. Receptionist was unable to help maybe lack of knowledge
GP surgery review: whittington-moor-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
(please ignore the date it wouldn't let me leave a review without a date) 
I feel I have to leave a positive review due to all the negativity surrounding GP practices lately. 
I feel the online triage system you have is really good and saves me having to queue on the phone. 
I have used this form a few times and have always had a call back or an appointment given if required. I feel the system works extremely well and is a great addition to the phone lines. 
I would just like to say thank you to everyone from the reception/admin team doctors and nurses who are alway so kind and helpful that I feel I have to say thank you for all you do. I would recommend the practice (and do) frequently as I believe it really is a good surgery. 
I have worked in GP practice myself for over 15 years and know how dammed hard it is for all involved and I know everything you seem  to hear lately is negative  so I just wanted to say thank you you are doing a great job.
GP surgery review: whittington-moor-surgery
Title: Poor Reception
Rating: 1 out of 5
Visited: December 2022
Does the reception care at all? I reported a medical issue and all I wanted was a prescription - I have an exemption certificate and money is difficult - they told me to go to chemist - All they had to do was give me a presciption for the issue - the receptionist didnt care at all - terreible care of patients !!
GP surgery review: whittington-moor-surgery
Title: Amazing Service
Rating: 5 out of 5
Visited: December 2022
My usual GP  has gone above and beyond to look after me, and really the whole team has, the online consultation system worked really well for me, and I cant fault anything with the service. These are difficult trying times for the NHS but I don't get that impression from anyone I've dealt with either on the phone or in person from this surgery.

Keep up the hard work.
GP surgery review: whittington-moor-surgery
Title: Excellent and caring
Rating: 5 out of 5
Visited: October 2022
Doctor took their time reviewing symptoms, was very understanding and compassionate. Followed up with a phone call the next day unprompted to enquire about my wellbeing and did go again after test results were obtained. Can't give the practice enough praise.
GP surgery review: whittington-moor-surgery
Title: So very grateful
Rating: 5 out of 5
Visited: August 2022
My mum and I have been in contact with the surgery so many times recently and each time they have been amazing. It's  not been easy trying to help mum with a condition but they have never failed to keep trying different meds and give advice. The receptionist has listened and been supportive as have the wonderful doctors, we send you all a big thank you from the bottom of our hearts. They were the same with my dad too. We feel lucky to have Whittington Moor surgery as our practice.
GP surgery review: derwent-medical-centre
Title: Positive experience
Rating: 5 out of 5
Visited: September 2023
I have been at this surgery for many years and my GP (who under policy I cannot name), has been fantastic throughout this time.

Having visited my GP for a variety of reasons, I can honestly sat that he has always gone out of his way to help me. He has also signposted to the correct agencies when other specialist help or additional support is required. He has identified help that I wasn't aware I required and that has paid dividends for me.

He explains stuff clearly and I feel very comfortable chatting with him.

The NHS is under great strain at the moment and you often only hear bad news stories, but I have to say my experience has been overwhelmingly positive.

Thank you.
GP surgery review: derwent-medical-centre
Title: Shocking behaviour
Rating: 1 out of 5
Visited: June 2023
Shocking behaviour from the receptionist at this surgery. Rude answering the phone, condescending. And was unhelpful just be sure she can be. Ended up leaving my problem and seeking advice elsewhere.
GP surgery review: derwent-medical-centre
Title: Care enough to go that extra mile
Rating: 5 out of 5
Visited: January 2023
I recently had an issue which needed, what I believed, required immediate attention and given the current situation regarding the NHS and A&E response times I wasn't hopeful of a quick resolution. After contacting the surgery and with the help of their receptionist my fears were quickly resolved, I received immediate attention and my problems were addressed.
Thank you Derwent Medical Centre!
GP surgery review: derwent-medical-centre
Title: A world apart!
Rating: 5 out of 5
Visited: June 2022
Recently moved from another practice and the difference is a world apart. 
The care and attention I’ve received since moving has been brilliant.
Health concerns I’ve had for years are finally being taken seriously and being treated.
So happy I moved and I really recommend this practice.
The longest I’ve ever been on hold is 5 minutes but usually it’s answered within the minute, my last practice id be lucky if I had my call answered at all. 
I’m really grateful to the doctors, nurses and reception staff for listening and being so helpful!
GP surgery review: derwent-medical-centre
Title: Atrocious service
Rating: 1 out of 5
Visited: January 2022
The reception staff are unhelpful and rude, especially after being on hold for over half an hour. 

Would not recommend this practice and will be changing immediately.
GP surgery review: derwent-medical-centre
Title: Phone Lines
Rating: 3 out of 5
Visited: January 2022
When i ring the practisw i can never get through the phone always rings and then says call failed, sometimes i have to ring on a private number just to get through
GP surgery review: friar-gate-surgery
Title: Worst practice in the world
Rating: 1 out of 5
Visited: August 2023
I requested my prescription 2 days early due to travelling to a very emotional funeral 170 miles away and I was told by the receptionist "ah it's ok, go and find a pharmacy where you are going" whilst burying my family member! and comes with so much disrespect from the receptionist........ absolutely disgusting is an understatement! Also I have had a lump which I have been told could be cancerous and I have been trying to get an appointment for 3 months and I can't get 1 due to not being able to take a photo of the lump as friargate doesn't understand you can't take a photo of something you can't see only feel! 

Best thing about it is that after you leave 1 of these reviews you get blocked from leaving another and when you get a reply/response from friargate you get blocked from responding to their excuses! 

I extremely would advise you find an alternative practice if you don't want a service that is nothing more than useless!!!
GP surgery review: friar-gate-surgery
Title: Fantastic doctors
Rating: 5 out of 5
Visited: June 2023
I have been under the Friargate practice for many years and have always had a brilliant service by kind, knowledgeable and supportive doctors. I use the website for queries and it’s always responded to quickly. The doctors have phoned me numerous times to discuss my queries and are consistently brilliant. I can’t praise the doctors highly enough. Thank you for so many reasons.
GP surgery review: friar-gate-surgery
Title: first rate doctor
Rating: 4 out of 5
Visited: June 2023
one phone consultation given an appointment next day to see the doctor , Given an examination (no rush ) first rate service.                                                                                                                       ]
GP surgery review: friar-gate-surgery
Title: Incompetent
Rating: 1 out of 5
Visited: June 2023
Almost impossible to speak to or see face to face with a doctor, reception staff reading and commenting on personal medical information, on several occasions they haven't opened online requests until I call back weeks later, I was told I was having a face to face with the doctor about an ongoing condition, they sent me to a walk in centre only to be told by the doctor that as I'm not his patient he can't do anything and sent me back to frigate, the issue still isn't resolved, and today reception sent a message  saying ask a chemist if they can help, this practice is a total joke and waist of time
GP surgery review: friar-gate-surgery
Title: Very poor service
Rating: 1 out of 5
Visited: May 2023
It is disgraceful service. I have blood circulation problem. I have been told in hospital to urgently see doctor. I cannot get through reception. The doctor is ignoring all messages. It is a week now still no answer from Doctor.
GP surgery review: friar-gate-surgery
Title: Ridiculousness at its finest
Rating: 3 out of 5
Visited: December 2022
Friar gate surgery have lost the plot !! I attended the surgery for a routine appointment with the nurse. I arrived with a mask and sanitised my hands. I reported to reception on arrival, checked in and asked to use the toilet as I was “desperate”. I was advised by the receptionist that I couldn’t use the toilet as she wasn’t allowed to let me use the toilet but I could ask the nurse and it would be at her discretion. I waited in the corridor as you are no longer allowed to wait in the huge empty waiting room. The nurse came to collect me and again I asked to use the toilet but was again refused!! I expressed my disappointment in their policy and how ludicrous the situation was and made a point of saying that you are allowed to use the toilets in the hospital and I didn’t see what the difference was in the surgery. My comments fell on deaf ears and all the nurse could say was that she would be as quick as possible so I could be on my way so that I could find a toilet elsewhere!! The surgery policy wants re looking at as they are there to provide a service to their patients. I am an able bodied healthy female but shudder to think this happening to an elderly or disabled person.
GP surgery review: friar-gate-surgery
Title: Not good service
Rating: 2 out of 5
Visited: August 2022
If I want face to face it won't happen as it always on calls or video calling . How they know what wrong if on calls when it should be actually face to face is better.
GP surgery review: friar-gate-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: May 2022
Had medicine review & receptionist was so helpful. She printed my blood forms & made me an appointment at the clinic to have them done. She made my appointment for my asthma review & made my appointment for my blood pressure check. She was so polite and helpful. Brilliant service.
GP surgery review: horizon-healthcare
Title: No response on phone
Rating: 1 out of 5
Visited: November 2023
Cannot book an appointment keep ringing and line is busy.  When eventually get through all operators busy call back.  Been doing this since 8 and cannot get through.  How can anyone get an appointment?
GP surgery review: horizon-healthcare
Title: Nurse didn’t contact me
Rating: 1 out of 5
Visited: October 2023
I booked a travel appointment with the nurse via telephone who never called me and proceeded to write on the system that they had been in contact with me. There was no communication with me about why a telephone call was never conducted and have failed to be in contact since.
GP surgery review: horizon-healthcare
Title: Great surgery
Rating: 5 out of 5
Visited: July 2023
She was so cool and so understanding. She had time for me and I hope a lot of ppl would. Be like her