janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: outwood-park-medical-centre
Title: Incredible practice
Rating: 5 out of 5
Visited: June 2023
I cannot thank this surgery enough for the care it has given to me, my daughter and my Father. We have only been with them a year and in that time they have given us ten times the care we had at our previous surgery. Right from the reception staff to the pharmacist team to the doctors themselves, I cannot fault one of them.
GP surgery review: outwood-park-medical-centre
Title: 1st rate treatment
Rating: 5 out of 5
Visited: March 2023
I have needed a lot of care since Christmas from the GPS to receptionists cannot do enough to help the Gp has got straight back to me and helped 
I cannot praise them enough would recommend them to anyone
GP surgery review: outwood-park-medical-centre
Title: Just brilliant. Highly recommended. 5 Star Care and Service.
Rating: 5 out of 5
Visited: February 2023
As a first time patient, very impressed with the level of care and service.  So glad I moved to this GP practice. Just brilliant. Highly recommended.
GP surgery review: outwood-park-medical-centre
Title: Repeat prescription difficulties
Rating: 3 out of 5
Visited: January 2023
Prescription line is always busy, ive rung multiple times over multiple days and its always busy. Yet the phone line is only actually open 9-12, this does not accommodate working people also if it was open longer then im sure there wouldnt be such a busy line and you would be able to order prescriptions needed. Even when rang the surgeries reception and explain politely that i was having trouble getting through and now my son was desperate and needed his adhd meds ordering asap. The receptionist snootily replied phone in the morning !! So not only did she not listen to my problem she still told me to phone in the morning or drop his repeat slip in the box outside. This was not helpfull what so ever !!! why can i not order a repeat prescription at any time during the surgeries hours !?
GP surgery review: outwood-park-medical-centre
Title: Let down by rude receptionist
Rating: 4 out of 5
Visited: December 2022
I was left in tears today after witnessing how rude the receptionist was to an elderly gentleman who had attended the practice that morning to see somebody.
She was rude, abrupt and belittled the symptoms he was telling her, cutting him off and saying several times "so basically you've just got sore legs".  She did manage to get him an appointment but even the way she told him that was cold and unfeeling.
I understand that receptionists have to ask people questions to make sure they put them through to the right person and at times they get verbal abuse which they don't deserve but that doesn't mean to say you treat everybody with the same contempt.  The gentleman this morning was very polite to her and the tone she took with him was not called for.
I've come across this receptionist on the phone before and thought she was a bit rude but I put it down to that maybe just being her telephone manner but to see it in action face to face today proved me wrong.
All that was needed was a little compassion, politeness and some basic customer service skills.  I pity anybody who came in to contact with her later on because if she was like that to a patient at 8am, imagine how she could be with somebody towards the end of the day!
GP surgery review: outwood-park-medical-centre
Title: Incredible response and care
Rating: 5 out of 5
Visited: November 2022
I feel compel to write a review as Outwood medical centre and their medical and support  teams always go above and beyond . They always  surpass my expectations everytime i use them .
Last week I had a serious back complaint which prevented me from actually walking . I managed to have a telephone conversation with a doctor within the hour ,  accessed over the phone and prescribed the relevant medication and booked into an appointment to see the practice Physio that day. I was unable to make the appointment and required an additional telephone consultation the next day  . The triage doctor wanted to ensure I didn't have a more serious back complication and organised a home visit to be further assessed , as I was unable to visit the surgery . I was  rebooked in to see the practice physio 2 days later , once my back had settled down . 
It is clear the patient is at the centre of their thoughts and decision making , I was dealt with , incredibly efficiently and promptly . It goes to show what a fantastic medical and support team exisits at this practice and leads the way in patient care . A huge thank you from a very grateful patient .
GP surgery review: outwood-park-medical-centre
Title: Excellent Care and Service
Rating: 5 out of 5
Visited: August 2022
My family and I have recently moved to the area and after receiving excellent care at our previous GP Practice, I was sceptical about moving surgery. However, my care so far at Outwood has been fantastic so I felt the need to leave this positive review. Staff on Reception often get bad press as they have a difficult job prioritising calls but they are all attentive and very caring on the phone. The Doctors and Nurses are so busy and can only dedicate a 10 minute appointment, as all surgeries do, but the few I have seen, male and female were amazing. I never felt rushed, always listened to and they acted on things promptly. Thank you all at Outwood. I would highly recommend your Practice.
GP surgery review: outwood-park-medical-centre
Title: Misleading website
Rating: 3 out of 5
Visited: May 2022
Very disappointed that when you access the practice website it advertises that you can book appointments online when in fact you can’t as this option has been disabled! It would appear this has been the case since covid began! Maybe it’s time that we tried to get back to normal and patients could use this option? It would free up phone lines and reduce the workload of the reception staff? Oh well I suppose I’ll have to ring at 8am and be in a queue to TRY and get an appointment!
GP surgery review: outwood-park-medical-centre
Title: Didnt know reception is more qualified than the doctor
Rating: 3 out of 5
Visited: April 2022
So went to see doctor today needed some test doing .Dr asked me to make an appointment for 3 to 4 weeks .Receptionist told me I cant see the dr it will be a telephone call to give  me the results.I was told to bring sample next time I see him dont know how I'm going to get it tested through phone.So obviously she knows better than the doctors .C
GP surgery review: stanley
Title: Very badly run practice
Rating: 1 out of 5
Visited: January 2023
Stanley Medical Centre is a very badly run practice.
I have been trying to get an appointment now for 3 weeks now without any success.
Having rung daily for the last 3 weeks, you ring at 08:00 am exactly you only get the answering machine.
As soon as you ring off and then do an immediate redial the line is constantly engaged.
When you do finally get through you are told that all the appointments have been taken for that day and that you are not allowed to book any future dates and that you must ring again at 8 am and try your luck on the following day.
This is a ridiculous way to run a GP practice.
This used to be a great practice several years ago, but since the Senior GP in charge left the practice, it has just gone from bad to worse over the last few years and in particular the last few months.
As a result I will now have to move to another GP practice several miles away which I know (from my next door neighbours who have also moved) is professionally and well run.
Stanley Medical Centre doesn't deserve even one star because it is absolutely terrible.
GP surgery review: stanley
Title: So frustrating
Rating: 2 out of 5
Visited: November 2022
Both myself and my other half are not very well having returned from abroad. Despite using 111 (together under one call) yesterday and being asked to follow up with our GP it seems impractical to do so. Calling 85 times at 8am (with no call queue so it immediately hangs up), then when finally getting through they can only offer a 10 min phone appointment for one of us (and being asked who is worse - we have been on the same holiday and exposed to the same issue). The same test will surely be needed for both of us so a phone call very easily could have been shared, which means one of us won’t have to wait longer for care. Nevertheless, to only be able to get one 10 min appointment (not even face to face) when calling with an urgent care need for 2 people at 8am is poor at best. 
Where are people expected to go? Available routes are so easily exhausted.
GP surgery review: stanley
Title: Poor practice
Rating: 1 out of 5
Visited: July 2022
My son visited the GP yesterday and was prescribed some cream. I was informed that the prescription would be passed to the pharmacy (adjoining building) who would contact me tomorrow when the prescription was ready to collect.
Lunchtime the following day I contacted the pharmacy to check as I had a moment during my work pattern. The pharmacy informed me that they had not received any prescription and that the patient was not even registered with them - asked to contact surgery. 
15 minute wait on phone, abrasive receptionist went off to find prescription - returned several minutes later and told me I would have to come and collect the prescription and drop it off at pharmacy - I asked (politely) whether she would be able to do this (as I was told they would) only to receive the response "I'm too busy to do that" - it would take a maximum of 30 seconds - now I appreciate that people are busy - but......
So I cancel a meeting (I'm NHS too) so I can get my sons cream, as he is sore, uncomfortable and wants to get going with his treatment - I collect the prescription and drop off at pharmacy - to be told they don't have it in stock and it will be ready tomorrow - thanks GP receptionist - really appreciate taking an hour out of my day to do something you could have done in 30 seconds.

When I asked for a friends and family test, the machine was broken and the staff couldn't find a form - so whilst standing at reception I found it for them - on their own website.
A near total lack of kindness, compassion and empathy on display.
GP surgery review: ashton-view-medical-ctr
Title: Rude Receptionist and Super Poor Management
Rating: 1 out of 5
Visited: December 2023
Have attended the clinic on Friday morning for blood withdrawal. Arrived at 11 but only after one hour before someone took us to the blood collection room. The clinic does not have anyone to come and the waiting room is empty. So, do not understand why they have to take one hour to have us to collect blood. When we talked to the receptionist and confirmed with her that we were here for blood withdrawal, that receptionist frowned and was highly impatient. This gave us a. Impression that she hated her employment here in this clinic but had no other job offers at the moment. We totally understand her feeling. I suggest the clinic should find someone who is willing to be employed rather than forcing someone (like the receptionist mentioned above) to work for them. In addition, when we told the receptionist that the window in the waiting room was open yet the radiator was on, she said that was totally fine. She also mentioned that she knew the energy will be wasted, but she said that she cannot care less as the energy bill will be paid by the clinic but not by her. She said that she has no obligation to help the clinic to save the energy and that the energy being wasted was not hers. I have no idea why the clinic will hire a receptionist like this. Maybe the clinic is really short of labour and hence has no choice but hire her.
GP surgery review: ashton-view-medical-ctr
Title: Poor practice and poor patient experience
Rating: 1 out of 5
Visited: June 2023
Having been told to have an appointment at 10:50, but only being able to see the doctor after almost 2 hours. Very disrespect to patients and very poor arrangement for consultation. If they really can see a patient only at around 1 pm,  I see no point why they ask us to come at 10:50 to cause our time being wasted. 

Furthermore, the doctor here is very unprofessional. He likes to avoid handling medical problems to ease things out. Even worst is that for medical conditions that are out of his expertise, he still refuses to make any referral but just blames on the policy of NHS. He simply asks us to continue to endure the pain and illness because he said he fails to treat it while still will not refer you to any specialist for treatment. I have not seen an unresponsible and unprofessional GP like this. This is my first time to see this doctor since I register here, but because of the problem here and terrible experience here,  I immediately go to other clinic to change my GP after having my first consultation here. I hope I can have a real treatment from a real doctor in a real clinic after changing my GP.
GP surgery review: bellbrooke-surgery
Title: No appointments
Rating: 1 out of 5
Visited: November 2023
I put a request through on patchs as surprising I couldn't get through on the phone. I have been in severe pain for days and asked for an appointment. I was told to call back the next day at 8am, that has to be a joke I cannot get through normally never mind the busiest time of day. I tried again in the afternoon thinking the phones would be quieter to see if there were any cancellations, surprisingly I was on hold for 30 minutes. I will now have to use the walk in centre who will only tell me to go my gp which I cannot get an appointment to, so looks like I'm in pain for the foreseeable.
GP surgery review: bellbrooke-surgery
Title: Unhelpful
Rating: 1 out of 5
Visited: November 2023
Visited a doctor on Friday evening to discuss insomnia and serious hormonal acne issues. It's difficult to explain your personal troubles as it is so after 30 mins of me pouring my heart out the doctor assured me he has gotten me all the right help. Apparently, over the counter antihistamines are the way to go forward for serious insomnia and he never bothered sending an acne cream through to pharmacy. Absolute lack of care, empathy and understanding. I feel worse off than before I attended this appointment. If you have an opportunity to do so seek a different practice for help.
GP surgery review: bellbrooke-surgery
Title: Rude receptionist
Rating: 1 out of 5
Visited: October 2023
I am 31 week pregnant, moved to Doncaster and I’m in the process of changing GP but needed a sick note for now , was trying to get appointment with GP and I’ve been told my problem is not emergencies and I won’t get appointments in next 2-3 weeks. On the end of the conversation the person working in reception told me : if you don’t like our service you can register in Doncaster. I’m with that GP for nearly 10 years, most of the time people who are working in reception are rude and not helpful.
GP surgery review: bellbrooke-surgery
Title: Can they be more accommodating especially children
Rating: 2 out of 5
Visited: October 2023
Not receiving your call or either on hold for very long minutes and end up not having to get an appointment despite the need to be seen by GP.
My daughter had a recent chest infection which could have been managed in the surgery if only they gave her just minutes to be checked and prescribed with antibiotics. I have to go to Walk in Centre and be sent to Hospital only to be seen to have antibiotic started which can also be done by GP.
GP surgery review: bellbrooke-surgery
Title: Appalling practice
Rating: 1 out of 5
Visited: May 2023
Cannot get an appointment even when you physically queue up for opening at 8am. The reception staff seem to be the ones who decide who can have an appointment. I was told I couldn’t have one for 4 weeks as I ‘wasn’t an emergency as I was still able to go to work’. I don’t get paid if I don’t go to work. I have been at this practice for 30  plus years but recently the appointment system seems to be failing. The wait time on the phone line is more often than not around 45mins & you seem to stay 2nd in the queue an awful long time. This practice has extended opening hours a couple of days a week but even then you can’t get an appointment. Look into registering at other practices first if you can.
GP surgery review: bellbrooke-surgery
Title: very poor practice
Rating: 1 out of 5
Visited: March 2023
The reception staff reamian unhelpful and rude. I am dealing with a cancer diagnoses and cant get in to see a health care assistant for blood tests or request another fit note. 
There is no understanding, compassion or  flexability from these receptionists.
GP surgery review: bellbrooke-surgery
Title: Shocking
Rating: 1 out of 5
Visited: February 2023
Its amazing how this GP practice is always "busy" and never has any appointments but yet when you rock up at site for something, there's never any patients sat in there. You can contact the King quicker than getting an appt here, and if you have had tests done, don't expect the GP's here to speak about the results. I collected my script this morning and had to ask the pharmacist my queries as I have been refused x3 appts here to discuss my results. Anyhow, the pharmacist was extremely shocked about me being refused appointments and has advised me the best he could about what I have been prescribed but also told me the way to report this GP for not following the 5 values of CQC. Safe, Caring, Responsive, Effective and Well-led. Its not safe to send a prescription to the pharmacy and not explain to the patient what is wrong and why they need to take it. Its not very caring either to leave a patient concerned about results they cant get any information about. Its not very responsive when your refused 3 different appts to discuss something your concerned about. The surgery isn't very effective if it doesn't even bother to follow up its patients after tests/investigations, and last but not least well-led!!! Well if I was the manager and my staff were refusing concerned patients appts I wouldn't be happy I was doing my job correctly. My advice to all thinking of registering here, don't bother. There's much better services out there who provide care and consideration to their patients and not just contempt.
GP surgery review: bellbrooke-surgery
Title: Awful service
Rating: 1 out of 5
Visited: January 2023
Absolutely disgusted with the reception staff no respect tried  so many times to get an appointment no luck even been to the surgery at 8 and said I couldn’t have an appointment as it wasn’t urgent enough!!! 

I have been with this surgery since I was child never has an issue but now would definitely not recommend it!
GP surgery review: chapeltown-family-surgery
Title: Can never get through
Rating: 1 out of 5
Visited: July 2023
I was not able to attend my appointment and tried to cancel it bit could not get through. It is hard to get throught to them most attempts!
GP surgery review: chapeltown-family-surgery
Title: Revise your policies or at least adhere to them yourself
Rating: 2 out of 5
Visited: January 2023
I was asked by a receptionist who was not wearing a mask, to wear a mask when I entered the surgery, which I did. Not only is the hypocrisy of this practice ridiculous, but also the policy. It is 2023 and a Cochrane review of masks has concluded that there is no evidence to support their use
GP surgery review: chapeltown-family-surgery
Title: phone lines don't work
Rating: 1 out of 5
Visited: March 2022
I called the surgery at opening time and was cut of when they answered. I then rang back after a couple of hours and was on hold for 1 whole hour and when it was finally my turn I was cut off again this is disappointing as I had wasted 1 hour of valuable college time waiting make an appointment and order a repeat prescription. This is unacceptable.
GP surgery review: conway-medical-centre
Title: Amazing people
Rating: 5 out of 5
Visited: May 2023
Amazing bunch of people all around. All drs and receptionists .nurses and HCAs.will go above and  beyond the call of duty. Never had a complaint
GP surgery review: conway-medical-centre
Title: Excellent service.
Rating: 5 out of 5
Visited: February 2023
I called the surgery after experiencing some palpitations whilst away on holiday. I had a call back from my GP within the hour and was then invited to attend the surgery the same morning to have my blood pressure etc checked and for blood samples to be taken. I requested a referral letter which was ready for collection the following day.

After seeing a cardiologist I have been diagnosed with a valve defect which will require monitoring. The GP arranged to have the prescriptions I now require sent through to the pharmacy for me to collect the same day I saw the cardiologist.

Everyone at the surgery from the initial contact with the Reception Staff and the Practice Manager through to the nurses and the doctors have been unfailingly supportive during what has been a stressful experience. The GP I have dealt with really understands patient care and takes as much time as is needed to explain things thoroughly. I've never felt rushed and she always ends a consultation by reiterating that I should call back if I need any further information or clarification.

Conway Medical Practice faces many challenges but I feel that they offer a really excellent service to their patients. My husband and I have been patients at the surgery for many years and we can't praise the current staff and doctors highly enough.
GP surgery review: conway-medical-centre
Title: Awful Surgery, can’t get appointment
Rating: 1 out of 5
Visited: January 2023
I was queuing for nearly 2 hours to book an appointment, starting from 8:39 to 10:20. It’s an absolute joke. They picked up and cut me off which annoyed me. So I called back and it went on for another 40 mins. And when I went in and asked if I could have an appointment, apparently all the appointments had gone by 10:30, I mean how can that be? Also both receptionists were rude in the way they spoke when I told one of them I was in a queue for over an hour and was cut off. This practice needs to seriously sort out its priorities. They told me to go to a walk in centre but I was sooo unwell that I had no choice. I would not recommend this surgery to anyone. As you don’t get an appointment neither do you get an appointment with a lady doctor if necessary. It’s such a simple service if calling. I think the receptionists are slow at what they do therefore the delay in responding to calls. It’s got worse over time but any feedback you give isn’t listened to. So you might aswell just switch doctors if you can, you’ll be better off.
GP surgery review: conway-medical-centre
Title: Lovely Receptionist
Rating: 5 out of 5
Visited: July 2022
The receptionist with long hair was extremely helpful and reassuring. I would definitely recommend this surgery to family and friends. :)
GP surgery review: conway-medical-centre
Title: The worst practice ever
Rating: 1 out of 5
Visited: May 2022
Ever since I moved here I have  een trying to book appt no getting through I'm the 1st in queue for 1hr and 12min the next time they send me a text confirmation an appt for today I attended they said its a consultation so I said u send me a text to attend with the surge address they sent me back home only for the doctor yo call me back in and the receptionist they starting talking about me to each other and giving me the worst looks possible worst receptionists ever. I'm changing surgery ill happily travel an hour back to my old surgery no thanks I do not trust them they told me that my 3yr old is not a priority and I should wait the surgery is always empty so what do they in there 🙃
GP surgery review: east-park-medical-centre
Title: I always feel supported
Rating: 4 out of 5
Visited: September 2023
Once again I have had really good service from this practice. There was a delay on my prescription meaning I was due to run out. The prescription clerk was friendly, helpful and explained how she would try resolve the problem. She then arranged to have the prescription reviewed and it was ready for me to collect from the pharmacy on my way home from work. A problem quickly and kindly resolved.