janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: gps-healthcare
Title: What service????
Rating: 1 out of 5
Visited: January 2024
Ring bang on 8am, either "user busy" or "sorry we cant take your call". This was between 2 different phones used. Finally 8.06am on call attempt number 326 (I'm not joking) I manage to get onto the phone queue.
Do I get an appointment? Of course not, I wasn't "quick enough" apparently.
GP surgery review: gps-healthcare
Title: Very helpful within the current constraints on GPS.
Rating: 5 out of 5
Visited: December 2023
V pleasant and helpful receptionist. Had to go to surgery as 30th in phone queue at 8am.
Was offered face to face with paramedic within 2hours of request.
GP surgery review: gps-healthcare
Title: Impressed with a call from the clinical pharmacist
Rating: 3 out of 5
Visited: November 2023
I am in my late 60's and fortunately rarely need to see a doctor. I got a call from the clinical pharmacist today and was very impressed. She treated me holistically and gave me options about regular medication statins etc and regular health checks. Well done prevention is always better than trying to cure things later.
GP surgery review: gps-healthcare
Title: More reception staff needed
Rating: 2 out of 5
Visited: November 2023
I have been on hold for over an hour and a half waiting to get test results. I was 37 in the queue when I joined. Staff are either entirely inefficient or, more likely, GPS need to hire more staff.  When you are required to call at specific times it’s unreasonable to be kept waiting for so long.
GP surgery review: gps-healthcare
Title: Perfect response and service
Rating: 5 out of 5
Visited: November 2023
Phoned in morning got perfect response to my problem. Immediate follow up and then appointment later same day my condition was immediately diagnosed and came home with medication to treat it and peace of mind.
GP surgery review: gps-healthcare
Title: Fabulous attention
Rating: 5 out of 5
Visited: October 2023
Appointment on time to the minute lovely practitioner and sort second opinion.
Percription sent to my local pharmacy
GP surgery review: gps-healthcare
Title: Not fit for purpose
Rating: 2 out of 5
Visited: October 2023
2nd day running I have pressed 1 for phone back call at Yew Tree Surgery, needless to say no phoneback. I am main carer for my 87 year old housebound mother trying to find out when she will get her flu and covid jab as she has carers coming in - thats all I want to know, at wits end
GP surgery review: gps-healthcare
Title: Phoneline
Rating: 1 out of 5
Visited: September 2023
I called last week, after being in a phone queue for 25 minutes i was told to call back today when the doctors rotas would be released. Ive now been on hold 53 mins and am customer 22 in a queue. Its not acceptable
GP surgery review: gps-healthcare
Title: Impressed with necessary fast track referral
Rating: 4 out of 5
Visited: August 2023
Lovely GP took one look at me and realised that I needed a fast track cancer check. Referred that day and seen less than 48hrs later at Breast Clinic at Solihull Hospital. Thankfully, all clear after scans but thank you so much for your efficiency.
GP surgery review: gps-healthcare
Title: Poor service
Rating: 2 out of 5
Visited: August 2023
I booked an appointment last week, for my annual review call, took 45 mins on the phone to get through to make the appointment. Today (10th August) I waited from 12:00 to 17:00 to received this call from the clinical pharmacist, that did not happen. So rang the surgery, this took 25 mins to get through, only to find out that they were not available to make this review call. Why was I not informed that this call was not going to happen & left waiting around for five hours! I asked the receptionist, do I really need this review. All I want to do is order repeat prescriptions without having to ring the surgery every time, so just need the online system updating. My blood test showed normal results, although I would like to know the actual details of the results, I'm not sure I need or want a review & go through this awkward process of contacting someone to make an appointment. I would like someone to contact me via email to explain why its so difficult to deal with the GP surgery.
GP surgery review: bournbrook-varsity-medical-centre
Title: Very prompt response  from GP Practice
Rating: 5 out of 5
Visited: May 2023
Following a consultation with Pharmacist who felt my symptoms were that of a UTI. As I am over 70 he was unable to prescribe ,so l needed to contact GP. The receptionist was very empathic and arranged for an urgent phone consultation.  Later that afternoon l had a thorough and comforting consultation.  The treatment plan explained following a check on my blood profile and health  history. This was reassuring that GP was aware of my medical history, that , a Pharmacist would not have access to. I feel my history is safe with my GP and would not want the Pharmacy  services to access all my previous medical history.
GP surgery review: bournbrook-varsity-medical-centre
Title: Great practise. Best ever
Rating: 5 out of 5
Visited: January 2023
My family have been with practise for many years. 
All of us cant praise everyone enough especially through covid.
Yes all surgery's need more doctors nurses cut down waiting times. Everyone here goes above and beyond, call you back quickly. Gets advise asap from a doctor where ever possible. They are best surgery ever, cant praise them enough. Well done everyone and all receptionists.
GP surgery review: bournbrook-varsity-medical-centre
Title: Worst experience
Rating: 1 out of 5
Visited: January 2023
The HCA was not enthusiastic about what she was doing. She did not explain about the process and did not keep me informed what I should do whilst the ECG machine was running. She should make sure that she fully explains that one has to try to stay still without any movement. What's more, it is better to tell the patient that "everything is done and you can go home" rather than going straight onto computer and not saying anything else. It is seen as unprofessional and rude. Explain clearly and make sure the patient is comfortable next time. I think she needs further training with her communication.
GP surgery review: bournbrook-varsity-medical-centre
Title: Brilliant practice
Rating: 4 out of 5
Visited: November 2022
Absolutely amazing. Definitely one of the best experiences I’ve ever had with a GP. My doctor made me feel so safe, and so comfortable. Answered all of my questions without making me feel silly for asking in the first place. Brilliant practice and brilliant staff!
GP surgery review: bournbrook-varsity-medical-centre
Title: The best practice I’ve had!
Rating: 5 out of 5
Visited: July 2022
I can honestly say this is the best experience with a GP practice I have had. The admin staff are lovely and I have always felt genuinely cared for and reassured that every doctor has always listened and been very thorough with their checks. I have had follow up appointments where necessary and I have never felt overlooked. I would definitely recommend this practice!
GP surgery review: bournbrook-varsity-medical-centre
Title: Excellence
Rating: 5 out of 5
Visited: May 2022
Primary health care at its most excellent, thanks to and involving all of the staff associated with this practice.
GP surgery review: bournbrook-varsity-medical-centre
Title: Fabulous doctor
Rating: 4 out of 5
Visited: March 2022
Staff were very accommodating by turning the radio off as my son is autistic and doesn’t like the radio being on which helped immensely.  We didn’t have to wait long and the doctor was lovely with my son.
Thank you
GP surgery review: harborne-medical-practice
Title: Wonderful  experience
Rating: 5 out of 5
Visited: January 2024
This was my first visit to a new practice , it was easy  to navigate my way around within the surgery , I was called in on time , The pharmacist really put you at your ease , was very  Professional , I had several interventions done , everything was explained to me during the consultation .
It was a really good experience
GP surgery review: harborne-medical-practice
Title: Highly professional medical professionals
Rating: 5 out of 5
Visited: December 2023
The Doctors,  Practice Pharmacist and other medical professionals always show a great degree of care and interest. My recent appointments with the Practice Pharmacist have been incredibly helpful. A real credit to the Practice. Contacting the Practice by phone is difficult.  I have not mastered the app.
GP surgery review: harborne-medical-practice
Title: how to get an appointment?
Rating: 2 out of 5
Visited: December 2023
It is extremely difficult to get an appointment. When I started the call, there were only six people ahead of me, but I waited for 22 minutes, and was told eventually there was no appointment at all. very disappointed.
GP surgery review: harborne-medical-practice
Title: GP & Medical Staff Excellent Service/Bad Practice Management
Rating: 3 out of 5
Visited: December 2023
I've been with this practice for over 20 years now and it had been excellent. However in recent years it has gone down hill very badly from a management side of view.  The doctors and the other medical staff have always been excellent.  Had no issues.  This morning I waited in the queue for 39 minutes.  I was only caller number 5 in the queue.  During the 39 minutes I had to listen over and over again to their boring automated messages telling me that I could access most of the information on their website etc etc etc. When my call was answered the lady wasn't at all polite, no apology for the long wait and  it felt like it was a hassle for her.  She did book the appointment I wanted to be fair though...none of the old reception staff is left at this place and generally I feel they are not as nice, gone downhill and as I mentioned the management of the practice is awful.  Such a shame for what was once an excellent practice with excellent management.
GP surgery review: harborne-medical-practice
Title: Mixed
Rating: 3 out of 5
Visited: November 2023
The only thing that disappointed me was after me going into detail to why i dont want to try HRT at this stage in my menopause diagnosis and the DR activity responding she prescribed me 2 months worth of HRT.  As i was asked my daughter to collect my prescription i didnt realise what had happened until i she got home. Not only did this result with me wasting £20 but I had to call back the surgery to request a call back which took place 2 working days later. Following this a prescription was made for a low dosage contraception pill which im a currently feeling more comfortable to take. Bar the waste of time, money, and frustration  i was disappointed that the DR didn't apologises for her error during the call back.  We all make mistakes but but when we don't acknowledge what we done by apologising we undo the good work thats been done and a lack of trust and respect starts to develop.
GP surgery review: harborne-medical-practice
Title: Good telephone experience
Rating: 5 out of 5
Visited: November 2023
Able to book appointment easily with helpful staff. The doctor rang within the timeframe, asked questions about my health and prescribed the required medications for collection at the pharmacy. I'm happy with the service and consultation received at the surgery.
GP surgery review: harborne-medical-practice
Title: Good telephone consultation
Rating: 5 out of 5
Visited: October 2023
Thank you your time today and providing advise.You took the time to explain the outcome of my mediation. A kind and empathetic manor.
GP surgery review: harborne-medical-practice
Title: Receptionist doesn’t answer the phone.
Rating: 2 out of 5
Visited: October 2023
After being initially number 8 in the queue, when I got to 2 in the queue I wasn’t given a number just the repeated drawn out recorded message, and I’m thinking someone will answer shortly, after waiting for a further 20 minutes L hung up. Not the first time I have had something like this happen, can I say if and whenever I have got through and had an appointment the GP had been Great.
GP surgery review: harborne-medical-practice
Title: Fantastic
Rating: 5 out of 5
Visited: October 2023
Great GP - saw my daughter without delay and she was very kind and understanding. I felt listened to and the GP understood my concerns. The GP was accommodating and gave me a convenient appointment time.
GP surgery review: harborne-medical-practice
Title: Horrid Appointment Scheduling
Rating: 1 out of 5
Visited: August 2023
The practice's process for requesting an appointment is absurdly restrictive. You have 2 times each day to phone in, 8am and 2pm--that's it. Why is there no other way to book? Why can't I call any time during open hours, or even book online (the app they formerly offered is no longer in use by the practice). I called 67 times from 8-8:12am to finally get in the queue, only to then be told appointments for the morning were full and to call back later. Are you joking?! Why can I only make an appointment for that same day and not the next day? I was in tears. It seems my options are no care or to go to A&E, which is unnecessary. When I have received care in the past it was good, but this appalling appointment system has me at my wit's end and often forces me to not even bother getting care. Shame on you, Harborne Medical. I'll be looking for a new practice that's actually accessible to its patients.
GP surgery review: sherwood-house-medical-practice
Title: Awful practise
Rating: 1 out of 5
Visited: December 2023
I phoned this morning at 9am for a call back for my father who is 95 and was very chesty and having difficulty breathing. After waiting in a queue for 28 minutes I was told that “sorry we have no appointments for today, ring back tomorrow”  this is totally unacceptable for a surgery, a phone call takes 5 minutes and to be told to ring back tomorrow is totally unacceptable. I had to phone an ambulance for my father as there was no other way he would get treatment, which puts extra strain on the ambulance service when the GP should have phoned him back. This surgery has obviously taken on too many patients and cannot cope with the demand. Appalling and disgusting service, avoid this surgery at all costs!
GP surgery review: sherwood-house-medical-practice
Title: Trouble getting appointments
Rating: 4 out of 5
Visited: October 2023
I have been with this practice forever and I have nothing but praise for the staff and especially the Doctors. However getting an appointment is ridiculous in the extreme. Phone at 8 phone at one etc and impossible to book on nhs app unless for bloods or shingles. I have been on antidepressants or Peroxetine 40mg per day for over twenty years  and am having to ration my meds because only got 2 days worth left and because of this am feeling unwell with brain zaps etc  I explained this to reception and was told phone at 8 or 1  I’m going to be quite ill if I run out. All I want is phone consultation to give the ok for prescription. It is very frustrating. And affecting my mental health. The system needs an overhaul for booking appointments. It’s not fit for purpose
GP surgery review: sherwood-house-medical-practice
Title: One of the worst
Rating: 1 out of 5
Visited: September 2023
It's no-one's fault that booking is in high demand, but what I find impossible to understand is that when someone needs medication, that's running out, to the point that the person is rationing them (which they should not and should not have to do), there should be a way other than "try again at 8 am tomorrow morning", or "you can book online too". You go online, and this silly form has a drop down list with only one item "web bloods". It is frustrating as hell. We only need a 5 mins chat with a doctor to give the go-ahead for medication someone has been taking for years and which they need  in order to function. Why is it impossible to book a 5 mins phone conversation? What does the doctor even need to say , other than "your condition is chronic, this medication treats it, I am happy for you to continue taking it"? Why do we need to go through this idiotic rigmarole every 2 months? It actually worsens the person's condition. This cannot be right! A lot of this is not the practice's fault - there is something fundamentally wrong with requesting a review every two months for a condition that has been the same for literal years. However, what *is* the practice's fault is the hair trigger of the receptionists. Even when you speak to them calmly and with respect, they always seem ready to find something you said offensive. Jesus!
GP surgery review: sherwood-house-medical-practice
Title: No EpiPen!
Rating: 1 out of 5
Visited: August 2023
EpiPen expired and when I call for an appointment, it says too many people in the queue so I can't even make an appointment. This happened so many times that my EpiPen has run out. I am due to do abroad and at risk of anaphylaxis because I can't make an appointment, as line is always inundated.
GP surgery review: sherwood-house-medical-practice
Title: Struggle to get emergency appointment
Rating: 4 out of 5
Visited: March 2023
There are no dr's appointments online available on the last two occasions in April 2023 when I have needed one. 
Phoning in March 2023 for an emergency appointment I start dialling Just before 8am chimes, but somehow others have already taken all the calls available. I just keep frantically phoning and in between the answer message telling me they're inundated, I did on the last ocassion manage to slip in at number 20. Not always so lucky. Mystified at the apparent 5* reviews about getting so easily! I can't remember when that last happened.
If I do get through they've always been pleasant and helpful, but a shame for the pressure both sides are under.
GP surgery review: sherwood-house-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: March 2023
Been with the surgery a few yrs, drs are the best, great service all round, reception are helpful. Cant fault the surgery. Always apts when I've called, thankyou, keep it up.
GP surgery review: sherwood-house-medical-practice
Title: excellent care - overall fab experience
Rating: 5 out of 5
Visited: March 2023
Called Surgery no issues getting through, called early morning, got appointment for the same day, saw the GP, fab service, listened thoroughly spoke to my daughter with courtesy and listened to her response and prescribed medication appropriately.  Cannot fault anyone, phone answered professionally.
GP surgery review: sherwood-house-medical-practice
Title: Repeat Prescription
Rating: 5 out of 5
Visited: December 2022
Telephone extension was picked up quickly and staff quickly and competently resoved issue relating to my repeat prescription order. As a result I got my prescription within two days and thereby it saved me going to the local A&E for an emergency. Thank you.
GP surgery review: sherwood-house-medical-practice
Title: Telephone Queing System
Rating: 1 out of 5
Visited: December 2022
The telephone system lets the surgery down. Over 20 callers have to ring later which I did 3 times on 21 Dec 22. On the 4th attempt I joined the caller queue, worked my way to caller no 1. No one picks up the phone and instead the phone rings on and on. No option but to put the phone down and start again. This happend 5 times in the morning and when I manged to speak to the receptionist I was told all appointments had gone and was told to try after 1.00. Guess what? Yes, same problem in the afternoon. Its 1.35 in the afternoon and after 3 times making my way with caller queuing system the phone cuts off or it rings forever. Undoubtedly the surgery is busy because of Xmas period but today's experience clearly demonstrates there is a major problem with the telephone system.
GP surgery review: sherwood-house-medical-practice
Title: Surgery at maximum capacity
Rating: 2 out of 5
Visited: December 2022
Have been a patient here for 49 yrs. Whilst the GPs and staff are very good, unfortunately they are stretched to their limits & it is extremely difficult to get an apt. The telephone apt. system isn't efficient; they need to rethink the best way to offer apts. 
One issue I have is people in Full time work like myself, who may need before/after work apts, are battling pensioners for the same slots, who can see a GP any time. I understand they are a vulnerable group, but perhaps apts. between, say, 8-10am and after 17:00 should be reserved for those in Full Time employment.
GP surgery review: university-medical-practice
Title: Not great
Rating: 1 out of 5
Visited: November 2023
This is my second GP practice I've had and I've not had a great experience so far. Even when you're 1st in the phone queue you can be waiting up to 20 mins (in my experience). None of the team I've spoken to seem to communicate or log notes on issues that have been raised meaning I have to re-explain the situation every time I call only to be told 'no there's nothing here about this' or 'oh that's weird, try calling back on Friday'. I've been fobbed off several times with the 'call back in a few days' only for it to turn out that no one was sorting the issue anyway. I was unwell for a month, having to attend primary care only to find out my illness wasn't even being looked into by the practice. The only positive comment I have is that the nurses I have spoken to and been treated by are very pleasant and efficient, the only reason I have given 2/5 and not 1. Sort your communication within your team out please.
GP surgery review: university-medical-practice
Title: Amazing gp surgery - simply the best practice in Birmingham
Rating: 5 out of 5
Visited: June 2023
my experience as a whole with this practice was so lovely, the clinicians are caring, considerate and ensure all the patients in great care. i have seen the lengths the staff go to, making sure all patients problems are solved. the nurses, paramedics, pharmacists, physician associate, drs, trainees and the reception staff, are hardworking and devoted. Not to mention how extremely busy the practice is yet they still deliver an amazing service. They have so many options available in regards to clinicians - which means they deal with all problems either via a mobile appointment or on site!! - overall i would rate this practice a 10/10, its a clean well maintained environment in which you will be looked after. It is a safe and clean, welcoming environment in which you will definitely be sufficiently looked after always. The practice manager also ensures all queries and minor/major issues are dealt with immediately and effectively. she puts in hard work to ensure the staff and patients are all in great care. There is not one bad thing to say about this practice, it is simply the best.
GP surgery review: university-medical-practice
Title: Impossible to contact
Rating: 1 out of 5
Visited: April 2023
They do not answer the phone and do not respond to online requests. When I arrive at the clinic, I am scolded for not calling them and told to leave. When the phone was picked up, I was given false information about a service I am eligible for. I feel very discouraged to discuss my health concerns with NHS professionals.
GP surgery review: university-medical-practice
Title: Great Experience
Rating: 4 out of 5
Visited: January 2023
I've had a problem with my thigh for a few months but held off trying to book an appointment due to prevailing pressures and concerns around access. I called in the afternoon and got through within seconds. I spoke to a very helpful member of the reception team who was able to book me in with the physio the following day. I was really impressed and grateful. Thanks.
GP surgery review: university-medical-practice
Title: Unresponsive centre
Rating: 1 out of 5
Visited: April 2022
Trying to get registered with this GP surgery for about a month. But they are unresponsive. I’ve filled their online form. 
I’m new here and wanted to get registered as soon as possible. And I live right next to the surgery.