janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: murdishaw
Title: Great doctor
Rating: 5 out of 5
Visited: February 2023
In February I went along to the surgery to see a doctor who was new to the practice.  During this appointment he showed me compassion and an understanding to my needs.  I felt that I was given the opportunity to discuss my concerns and was listened to.  I left feeling reassured and happy that I was given the time needed and did not feel rushed in any way. 
I’ve been back today for an appointment with my husband and feel that he was also given the same treatment and care.  I wanted to take this opportunity to praise this doctor personally and say what a great addition he is to the team.
GP surgery review: murdishaw
Title: Appalling
Rating: 1 out of 5
Visited: January 2023
119 calls I've made in 3 hours to get through. You can never get through. It used to put you in a queue but now it just says sorry there on another call then cuts off. Shocking service
GP surgery review: murdishaw
Title: Receptionist
Rating: 4 out of 5
Visited: June 2022
The lady with the grey hair and glasses was very helpful got my problem sorted very quickly went above and beyond to get my prescription sorted.
GP surgery review: murdishaw
Title: Thankyou
Rating: 5 out of 5
Visited: March 2022
I just wanted to say thankyou to the lady on reception. After what had been an extremely stressful morning, she made us feel welcome, was very helpful and positively impacted our visit, not what I was expecting, thankyou
GP surgery review: murdishaw
Title: 17 Years of fabulous care and service
Rating: 5 out of 5
Visited: February 2022
I have been a patient here for 17 years and within that time myself and my family have always received the highest standard of care. They listen to patients and take feedback on board, they were all still so pleasant when faced with delivering covid vaccines to hundreds of patients which was organised so well.
I feel the practice is well led by the partners and that the new telephone line and care navigators do their best to get you seen or called back ASAP.
When I hear about or witness events at other surgeries, I feel grateful to be a patient here.
Thank you for delivering the best care, in these difficult times.
GP surgery review: murdishaw
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
Since joining Murdishaw Health Practice just over a year ago, I have been really impressed by the care I have received. The staff are very friendly and helpful and have supported me throughout,  and beyond my cancer treatment. They have been very kind and understanding and have helped me with appointments and any general enquiries I have had. The surgery is always clean and tidy and masks and hand sanitiser are always available. I choose Murdishaw Health Centre at random when I moved to Runcorn, and I am so glad I did! They have been excellent and I would highly recommend them. Thank you to all at the Practice for all your kindness and hard work.
GP surgery review: tower-house-practice
Title: Repeat prescriptions
Rating: 4 out of 5
Visited: April 2023
I order my meds every 3 weeks on a Monday  when I have 7 pills left.. now saying that I don’t pick this order up until the Friday when I have 3 pills left.. now there accusing me of over ordering.. I even told them the ring the pharmacy to confirm when my meds is collected. I’m suffering breathing problems fibromyalgia and mental health issues. They have told me to order Wednesday and collect Monday when I have no meds left.. that ok if it wasn’t a struggle and I don’t see any harm in having 3 days grace to collect them. 

All this has come about because I presented my prescription yesterday as the doctors an chemist is closed Friday and Monday.. and wanted to ensure my meds would be ready as usual on the Friday when I have 3 days meds left.. I have been accused of god knows what.. and was told to order a week in advance some time ago! why has this become such an issue I had a breakdown in peak pharmacy church st yesterday telling them what was going on.. and they can confirm when I pick my monthly meds up which is a Friday.. 
I was so upset yesterday the lady who works in the chemist had to take me in the room and give some water…disgraceful the way the receptionist and the doctors pharmacist spoke to me. And I have been left confused and upset by all of this.
GP surgery review: tower-house-practice
Title: Oh no .not again!
Rating: 2 out of 5
Visited: December 2022
Got a voice mail @7 30am.Phoned the surgery mid morning,ten minute wait,receptionist eventually said she would get GP to ring me back,but wouldn't say a time.I've waited all day,the place has closed,6pm,So no contact.I'm not surprised as the same GP promised to call me back in October 2021 but didn't(,.I've been waiting 15months) don't appreciate playing silly games
GP surgery review: weaver-vale-practice
Title: Diabolical
Rating: 1 out of 5
Visited: October 2023
I waited 4 weeks for an appointment which was for 5 Oct. Today (4 Oct) I received a text to say that my appointment was cancelled and has been moved to 3 weeks later as a Dr was on long term sick...which of course cannot be helped. Phoning to enquire as to why my appt was cancelled I asked if it was the Dr I was seeing that was off sick to be told "no" but as he is the lead Dr in the practice all of his appts have to be cancelled...really.... how is this fair? I advised that I was now in extreme pain and had no medication to control the pain and needed to be seen so I can be prescribed the medication I need, to be told to phone at 8.30 in the morning. I am furious as this is not a one off appt that has been cancelled it happens on a regular basis. My son has had 4 appointments moved also in the last 2 months due to a Dr being off on long term sickness. He needs his scan results to start private physio but has been told that he has to wait for this Dr to come off long term sick to get the results and no other Dr can provide this information; this is very poor service by the practice...why can only 1 Dr in Weaver vale provide the results of a scan? Priority should be given to patients who have waited weeks for an appointment, although most of the time when making the initial appt it may not be urgent, having to wait a further month or so for another appointment would exasperate their condition.
GP surgery review: weaver-vale-practice
Title: Great staff
Rating: 5 out of 5
Visited: September 2022
Brilliant guidance from new asthma nurse so clear and straight to the point with the respect and understanding we all Human and forgetful.
 reception staff brilliant as always theses ladies can be rushed off their feet yet still smile and do as much as possible for every one . 
Honestly doses my head in when people speak to them on disrespectful way they doing their jobs with so many restrictions.
Very quick response to prescription text message before I had even returned home saying been signed off by doctor.

Thank again
GP surgery review: weaver-vale-practice
Title: health care at Weaver vale practice.  What's happened?
Rating: 1 out of 5
Visited: June 2022
After contracting covid pneumonia in april2022 and the diagnosed long covid problems I am having I have had to attend this practice for the 1st time in 2 years.  I am appalled at the long wait for appointments, no continuity of care from GPs, "jobs worth" receptionists, rushed 10min GP consultations dealing with 1 problem only, delay in notifying you of test results, being passed from one locum GP to another who you have had no therapeutic relationship with etc etc.  This is not the Weaver vale practice that I have known in the past 40 years I have been with them.  I am shocked to feel that they are doing you a favor in seeing you and they are too tired and overwhelmed to care. What a shame for a once very good practice
GP surgery review: weaver-vale-practice
Title: Patients at risk! No support for Mental Health
Rating: 1 out of 5
Visited: June 2022
A few weeks ago, I received a letter from the practice regarding the appointment I attended yesterday for my son's 6–8-week check. I called the practice to ask would his immunisations be included in this check and was told it would be. When I attended the practice yesterday Dr  informed me that the immunisations are only on a Wednesday and advised me to check with the receptionist and to get them booked in urgently as my son is currently 6 weeks and 3 days and he must have these at 8 weeks. I went to the reception and asked about these and the receptionist, very rudely, informed me that there was no appointment under my son's name for his immunisations. I explained that the Dr had said I need to book them in as he needs them before he is 8 weeks and explained the situation about being misadvised. She then looked on the system and informed me that there were "no future appointments". She looked further on and informed me that there were no appointments for the next 4 weeks and that was as far as she could see on the system. The receptionist behind her stated that "it would be ok as the immunisations are often given late". The receptionist I was dealing with then stated  very bluntly "as you would have been told on the phone, we will write to you" I reminded her I wasn't told this and I was told the immunisations would be given today, to which she replied "we will write to you" then called the next person before I had moved away from the reception desk. 

As a first-time young mother, I found my experience at the practice disgusting. I was spoken down to and like a child. During my pregnancy I faced problems as I was told I couldn't have my whooping cough vaccine as they were not doing them because of covid to only then received the vaccine at 16 weeks (just in time) only because my midwife called the practice herself and told them they can and will give me the vaccine. Then, there has been no aftercare at all for either myself or my son. Not only has it taken 5 weeks for him to weighed again since his 5-day check but now there are no future appointments for my son to get his immunisations. As you will be aware, for the rotavirus vaccine to be effective the second dose must be given before he is 15 weeks, with 4 weeks in between each vaccine. If this vaccine is given to my son in 5 weeks time, as advised there are "no appointments earlier" he will be closer to 12 weeks which in turn results in him not receiving the second dose in time. This has caused me extreme anxiety as I feel I cannot leave the house with my son as he is at risk. My mental health is by far at the lowest it has been, and this is something I made the staff at the practice aware of yet there is no support.
GP surgery review: weaver-vale-practice
Title: Good Practice
Rating: 4 out of 5
Visited: April 2022
Recently had to ring surgery receptionist efficient.Took necessary details which all surgery receptionist have to do now, told someone will ring.Call back from GP asked me to come to surgery was seen and happy with outcome.Could not complain about the surgery .
GP surgery review: weaver-vale-practice
Title: Very unprofessional rude and dis interested
Rating: 1 out of 5
Visited: April 2022
Receptionist disinterested at the start of the call tone of voice sounded extremely bored which didn’t change all the way though the call, rude unprofessional not helpful. Overall it’s not a pleasant experience, on the positive side the surgery is very consistent with its approach
GP surgery review: weaver-vale-practice
Title: Awful service
Rating: 1 out of 5
Visited: March 2022
Wife rang in the morning needing an appointment said to the receptionist 3 times for it to be a female doctor which the receptionist said that it is with a female doctor when my wife got there to her appointment told which room to wait for then her name got called she went to the room and low and behold the doctor was a male even though my wife stated 3 times on the phone for a female and the receptionist even said it was
GP surgery review: bunbury-medical-practice
Title: Good Practice (once you get an appointment)
Rating: 4 out of 5
Visited: March 2023
Generally caring doctors and staff. I would say a higher calibre of doctor than other surgeries I’ve been to in the past. Whenever I have visited, the GPs have been professional and empathetic. However, like much of the country, the main problem is actually being able to get an appointment. 

It used to be a same day service but now it’s 2-3 weeks to get an appointment. That really isn’t good enough for a lot of conditions and leaves patients feeling a little helpless.

More so, when you do get an appointment it’s not unusual to wait an additional 40 minutes after your appointment time to see the doctor.

General note: We simply cannot expect our GPs to keep working longer and harder. We have to recruit more doctors or provide better services to help with the demand.

I’ve seen a lot of complaints regarding the dispensary but I’ve never had a problem. They have always been polite and helpful whenever I have had the need to visit them.
GP surgery review: bunbury-medical-practice
Title: Very good Practice
Rating: 4 out of 5
Visited: January 2023
There have been some problems at the pharmacy dispensary in the practice over the previous year. However, my recent experience is that the team at the Practice have made good efforts to improve things. They now text when my prescription is ready and the staff make great efforts to be friendly and helpful with queries and problems (there is the odd episode of grumpiness but the service is under huge strain so understandable). It is frustrating that the Practice is often closed for training, I realise this has to happen but maybe keep open with a few staff manning reception if possible.
The Practice has revamped the website and I find the information and links there to be very helpful. The Practice also now produce a regular news article in the local paper 'The Link' and this is excellent. I know a lot of people in the village read this, it is a great way to communicate in the village.
I have always found the medical and nursing staff to be highly professional, friendly and supportive.
GP surgery review: bunbury-medical-practice
Title: Dispensary gone downhill. Incompetent, slow & often rude
Rating: 1 out of 5
Visited: November 2022
I came to collect a prescription this afternoon for a family member after they received a text message this morning asking for it to be collected ASAP. On arrival at 2.15pm the building was closed due to "scheduled staff training". Why was this not mentioned in the message? I travelled 12 miles, not to mention the wasted time out of my busy schedule for nothing, wasting money on fuel as well. Not everyone who attends this surgery does so on foot from the village. It's a huge inconvenience for those who arrived this afternoon and were unable to pick up their items - we were not the only ones who found this out.
This could have been easily avoided had there been some forethought of whomever sent the message. 

Why can't these training sessions be conducted when the surgery is closed to patients or at least have some skeleton staff on hand?
Over the past couple of years the dispensary here has gone down hill. So many people complain about their prescriptions not being ready when enough time has been given to order and when you do go to collect you are often waiting ages because the prescription a) cannot be found or b) isn't ready.  
Some staff in the dispensary and one lady on reception are abrupt and rude (and I get it can be a demanding role but if the place was run more efficiently, service users wouldn't get so frustrated or hacked off)! 
The entire practice could do with a good shake up, because what was once a lovely, recommended practice is quickly growing a poor reputation.
GP surgery review: bunbury-medical-practice
Title: Poor pharmacy service, lack of communication
Rating: 2 out of 5
Visited: July 2022
Always difficult to get my prescription medication on time. The pharmacy requests 4 days wait to collect after submitting a prescription request but I have never received my medicines when needed despite requesting sometimes 10 days in advance! When asking the reason why, some staff are often curt and unhelpful saying things like 'there is a supply problem' or else 'we are extremely busy'. Often they avoid explaining and say to come back tomorrow or the day after. This keeps happening over and over! 
When is this GP pharmacy going to get organized and efficient? In this day and age is it not possible to text patients to say their prescription is ready or not?
GP surgery review: bunbury-medical-practice
Title: Awful
Rating: 1 out of 5
Visited: July 2022
My grandmother is registered at this GP practice, she has dementia and whilst I appreciate she probably does call the GP practice more than the average person, she was brought to tears by one of the receptionists at this practice who was extremely rude and unsympathetic to my grandmothers dementia diagnosis, as she had missed an appointment. The receptionist needs to have some basic dementia training and learn to be a bit more compassionate under the circumstances and maybe in future contact a next of kin to inform of any appointments so we can make sure appointments are not missed.
GP surgery review: drs-adey-and-dancy
Title: Supportive and efficient staff
Rating: 5 out of 5
Visited: December 2023
Nothing but praise for all the staff at the practice. Nurses, Doctors, Office Staff, everyone is so friendly and supportive. I feel very fortunate to be a patient at this practice.
GP surgery review: drs-adey-and-dancy
Title: Most helpful
Rating: 5 out of 5
Visited: October 2022
Needed the service of a GP three times this year for various illnesses. Each time reception staff were most helpful and courteous. Very good service and appointments booked without any issues.
GP surgery review: drs-adey-and-dancy
Title: Very Disappointing Service
Rating: 3 out of 5
Visited: August 2022
I am suffering with terrible earwax which is causing quite profound deafness in my left ear, as well as affecting the right ear. After explaining that I could not have traditional syringing due to having had a perforated eardrum in my youth I was told to attend the surgery where I may be able to get a referral to ENT. The nurse/member of staff I saw was extremely abrupt (to the point of rudeness) and dismissed my request saying that referrals are not offered anymore. I was given a list of private providers and sent on my way. After seeing an audiologist today, and paying £65 for the consultation, I was told that I will need to be referred. All the while I am still struggling with my hearing. Weeks have been wasted when I could have been on the waiting list to see an ENT specialist. Very poor service.
GP surgery review: drs-adey-and-dancy
Title: Great Service
Rating: 5 out of 5
Visited: July 2022
My first time contacting the practice for an urgent problem. I was on the phone at 8am expecting a long queue but my call was answered quickly. I was offered a call from the nurse practitioner, I had a phone consult that morning and received a good clinical review. My prescription was sent promptly to the local pharmacy. So far so good but when I got to the pharmacy found that due to a supplier issue they couldn’t dispense the specific tablets prescribed. The practice was able to amend the prescription while I waited in the pharmacy and everything was sorted by lunchtime. Thank you.
GP surgery review: kelsall-medical-centre
Title: Call queue management system
Rating: 5 out of 5
Visited: June 2023
The call queue management system (referral query) seems to have a glitch.  At 10 minutes on hold I was first in the queue, then at 15 minutes on hold it bumped me to third, then cycled third, second, first repeatedly for 15 minutes. In the end I gave up and called  again using the appointments option.  Surgery is great, but let down by systems.
GP surgery review: kelsall-medical-centre
Title: Great access and lovely staff
Rating: 5 out of 5
Visited: July 2022
I moved to the area about a year ago and have had great care from the practice. They have always accommodated appointment requests for myself and my family quickly and with kindness both for urgent and more routine issues. The clinical team have been very responsive, dealing with issues promptly, appropriately and with a high standard of care. I would definitely recommend this hard working practice. Thanks!
GP surgery review: laurel-bank-surgery
Title: Really quick referral and thorough follow up
Rating: 5 out of 5
Visited: March 2022
I've been seen quickly and conveniently, referred and seen by the hospital within a week, and then (400 pages of) my archived records have been trawled through to retrieve relevant information which was sent to the hospital consultant. All this while being kept in touch with so I knew what was happening. Fantastic service, I'll be back!
GP surgery review: tarporley-health-centre
Title: Long wait on phone and no appointments for weeks
Rating: 1 out of 5
Visited: November 2023
I needed to book a doctors appointment so I called the surgery and told I was caller number 6. 

30 minutes later the call was answered and I was then told that I could only book an appointment 2-3 weeks out. And if I needed an appointment earlier then I had to call at  8am on the day.  I actually needed an appointment within a week. Ended up with a nurse appointment.

Feels like very poor management, incompetence and people who don’t care. Not even an apology for the ridiculous wait. Not sure what I am paying for.
GP surgery review: the-village-surgeries-group
Title: Not a very good practice
Rating: 1 out of 5
Visited: May 2022
There of course some great staff at this practice but sadly it is almost impossible to see a GP (that’s if you can get through) and both myself and family members have been spoken to in a rude and patronising manner by both doctors and their secretary! Avoid if you can.
GP surgery review: 15-sefton-road
Title: Congratulations For Ruining What was Once Good!
Rating: 1 out of 5
Visited: November 2023
This practice was once very good, but once the Practice Partners retired, getting any sort of help was hopeless.  No appointments.  Advice on eConsult to call next day - but never anyone to help?  Consultation notes were ignored.  When one of my consultants got in touch asking them to see me, i was advised via a telephone call that i was ‘in good hands’, but the appointment i was finally allocated was embarrassingly awful, and i still cannot believe the incompetence of the Doctor i seen?  Reading off Google, and shrugging at me when i begged for help?  I left the surgery in floods of tears wondering what qualifications the man actually had?  No one called me to see if i was okay.  I left there in a worse state of mind than when i got there.  This was the last straw in a long string of failings.  I have now been accepted with another GP.  Please avoid this practice, as the new owners have destroyed it.
GP surgery review: 15-sefton-road
Title: No appointments available
Rating: 1 out of 5
Visited: September 2023
I used to be so proud of the practice but since it has been taken over it has become a farce. Trying to book an appointment of a morning means ringing & ringing from 8 in the morning until when you finally get through (usually at least 20 minutes) only to find no appointments available. As this is the only way of getting an appointment it isa nonsense!!!!
GP surgery review: 15-sefton-road
Title: not good enough !!!
Rating: 1 out of 5
Visited: June 2023
I have been trying to arrange an appointment with 'any' GP (haven't seen my actual GP for over a decade so not being picky ) at this practice for 21 days - this is not a service !!!!
GP surgery review: 15-sefton-road
Title: Appointment system
Rating: 4 out of 5
Visited: May 2023
This is a great surgery however it’s appointment booking system needs improvement constantly calling until you get through is like a lottery I believe a call back system will be more time efficient and a positive improvement to the surgery