janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: glenlyn-medical-centre
Title: Impossible to contact
Rating: 1 out of 5
Visited: June 2023
I echo the views given about the lack of a method to contact the surgery and receive some form of medical attention. I submitted the appropriate email on their website, waited 2 to 3 weeks without anything other than a holding response. I now find that I can no longer contact them as their message:- "We have reached clinical capacity on our website for today" has appeared for days on end, irrespective of the times I have attempted to reach them. Phoning them gives 5 options, none of which provide a route to a consultation.  

I have always had really good treatment from the surgery when I have managed to get an appointment.

I note that they are still accepting new patients, which seems perverse given their inability to cope with the patient load that they already have.
GP surgery review: glenlyn-medical-centre
Title: Poor contactability
Rating: 1 out of 5
Visited: May 2023
Most of the doctors are good. Unfortunately you 'see' a different one every time, many of whom are locums so no continuity. Main issue is getting  hold of the surgery or trying to make appointments. Vast majority are telephone appointments where you have to wait for half the day to be called. There is usually at least a two week wait for one of these. Phone lines are ridiculously busy, with 20+ people in the queue ahead of you. The main method of communication is via the website messaging system, which periodically closes when it reaches 'Clinical capacity' for the day so you can't even send a message and you are advised to use other services such as 111.  It is very frustrating, even if you are technologically competent. I dread to think about how older people cope. And the practice is apparently accepting new patients when it can't deal with the ones it already has. Unbelievable.
GP surgery review: glenlyn-medical-centre
Title: Utterly appalling third world surgery.
Rating: 1 out of 5
Visited: May 2023
My latest attempt to seek assistance from a doctor has taken exactly a month to get a response. Every day this week any attempt to get a response proving futile, repeatedly being told, 'We are unable to deal with any issues, go to A&E, ring 111 or go to a walk in somewhere'and this is at 8am in the morning. Today I received a phone call to apologise for the months wait. After 3 years of decline into this pitiful example of a surgery I have had enough and moved to another surgery. Glenlyn is a joke.
GP surgery review: glenlyn-medical-centre
Title: Horrible practice
Rating: 1 out of 5
Visited: May 2023
I’ve been suffering with gout for weeks now and contacted the practice back in may and still waiting for them to get back to me, their phones are impossible to get hold of and their online booking is often not working due to reaching capacity, my health is just getting worse and this practice is horrible and apparently they are still accepting new patients!
GP surgery review: glenlyn-medical-centre
Title: I get never get an appointment
Rating: 1 out of 5
Visited: April 2023
The GP stopped my medication but I just cannot get another appointment to discuss this. The website is continuously down due to technical issues, the phone I can never get through. Even when I do - as today - I'm told no appointments until next week - and next week I'm told exactly the same thing. Honestly, I'm so tired of trying - it's impossible - and making me think I have to find a private GP if I ever want to see a doctor again. How they can have no website - no good phone access - and no email is amazing - in fact there is absolutely no way to make contact at all. How is this allowed? I'm a Professor who has spend half lifetime studying the NHS (and training it's staff) - my goodness the worst of all predictions for this service have come true.  Nothing to clap for - nothing to be proud. So very very sad.
GP surgery review: glenlyn-medical-centre
Title: Website Not Fit for Purpose
Rating: 2 out of 5
Visited: March 2023
Cannot order a new prescription. The Doctors are anonymous with no photos on the website. All rather furtive.
GP surgery review: glenlyn-medical-centre
Title: E.mail system
Rating: 2 out of 5
Visited: March 2023
I don't know who's responsible for handling patient enquiries submitted via e.mail, but too often the response is to delay the practice's response by suggesting the patient waits for weeks before a doctor is involved; or an e.mail is replied to with a request to wait for an imminent response but then apparently not acted upon further, and there's sometimes a subliminal bad attitude in the replies as if someone is being "bothered" by patient enquires and resents them in some odd way. It's not always like this, and some of the e.mails are well handled, but it's happened to me on more than one occasion in the last few months, and appears to be getting a bit worse recently. As none of the replies are ever signed it's hard to say who or what is the cause of the problem, but it gives a poor impression of this Practice.
GP surgery review: cranleigh-medical-practice
Title: First class care
Rating: 5 out of 5
Visited: February 2023
This is not the first time I have received outstanding care from this practice. 

The receptionists are helpful and polite and willing to help direct you to the busy doctors when required, or take thorough messages to pass on. The online system is efficient (and in my option improved now it’s not so long!) and allows you to be directed to the appropriate person - whether that be a nurse, paramedic or GP. 

My most recent experience meant I’d seen a specialist within 24 hours of referral from the GP and then a follow up call from the GP the next day. Exceptional service and a very grateful patient.
GP surgery review: cranleigh-medical-practice
Title: Amazing care for
Rating: 5 out of 5
Visited: January 2023
My 11 month son has recently been very poorly with a fever, lack of appetite and severe rash. The care we received from the medical practice was first class. I had a face to face appointment within 2 hours of my call, I then had a lengthy appointment with the GP who went into detail about my son and what could be causing his rash. He asked a second GP for a second opinion and also called a paediatrician at the hospital to check on medical treatment as the condition was rare in a child my son’s age apparently.
The doctor agreed to follow up the next day with a call and face to face appointment to check in on him and then again 5 days later on the last day of his prescribed medicine. Just amazing service and I am very thankful as I felt like my son was in excellent care!
GP surgery review: cranleigh-medical-practice
Title: Wonderful care and supportive staff
Rating: 5 out of 5
Visited: December 2022
We phoned the surgery on 22.12. The receptionist was incredibly kind and I was given an appointment and saw a doctor the same morning.  The care and subsequent follow up that I received was exceptional. I am very grateful as I know how busy the surgery is at this time of year.
GP surgery review: cranleigh-medical-practice
Title: Sympathetic treatment
Rating: 4 out of 5
Visited: November 2022
For various health problem my experience with the Practice is that the nurses and my doctor have successfully treated me with kindness and respect. I would have no problem recommending the Practice.
GP surgery review: cranleigh-medical-practice
Title: Not accessible for deaf
Rating: 3 out of 5
Visited: November 2022
I registered with this practice three weeks ago and I have yet to receive confirmation that I am registered with them. I don't have a letter for nhs website sign in etc to make appointments.
Tried to make an appointment for myself today online only to find this practice only offers a telephone number. I am deaf... I cannot use a phone! Where is the accesability for someone like me who need to rely on emails or website. I am worried that I cannot make my own appointments.
GP surgery review: cranleigh-medical-practice
Title: Great prompt face to face care
Rating: 5 out of 5
Visited: October 2022
My 10 month old Son has been suffering a nasty illness for several days. After contacting 111 I was able to get a same day GP appointment with our family GP. As always, he was extremely understanding, caring and explained everything needed to reassure us that nothing is serious. He took the time to explain. This is not the first time I have had to see the same GP about other health issues, and each time they are very caring and reassuring, especially as calming nerves.
Great practice generally and very prompt with referrals.
GP surgery review: cranleigh-medical-practice
Title: A personable experience
Rating: 5 out of 5
Visited: September 2022
My first face-to-face doctors appointment in a while and I was so impressed with the quality of the experience. My doctor was extremely knowledgeable and went above and beyond what I have come to expect from a GP.
GP surgery review: cranleigh-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: September 2022
Short and efficient call to 111 lead to a call back from the practice and a timely appointment.  This was backed with a follow-up at short notice.
Excellent response time, great service.
Thank you.
GP surgery review: cranleigh-medical-practice
Title: “Fresh Start” with a new GP
Rating: 5 out of 5
Visited: September 2022
Having been with my GP at Cranleigh for the past fifteen years I was sad that he was reducing his workload and that I was being passed over to a younger man. Well I needn’t have worried. Having had emergency life saving surgery three months ago I went with some trepidation to my first face to face meeting with my new doctor who could not have been more personable and knowledgeable, quickly putting me at ease with my condition giving me confidence to look positively to the future. I know I’m in safe hands and will receive the best care possible. Thank you Cranleigh Medical Practice.
GP surgery review: cranleigh-medical-practice
Title: Speedy response
Rating: 5 out of 5
Visited: September 2022
Credit where credit is due! I recently had a knee operation and suffered from a swollen leg and foot. The surgery swung into action and immediately arranged an ultrasound  at The Royal Surrey Hospital to check if there were any blood clots. I have been given the all clear and it is down to those two doctors who acted quickly and professionally. Well done Cranleigh Medical Practice. You are there when we need you. Thank you!
GP surgery review: ashley-centre-surgery
Title: Terrible Service
Rating: 1 out of 5
Visited: July 2022
It’s almost impossible to get through to the practice to book any appointments. When you do manage to get through, they tell you to call back later as their appointments only open at 12:30pm. Calling back is a nightmare because the phone lines are flooded and they just end the call! When are practices going to open their doors again to patients?! Unreal and unacceptable.
GP surgery review: ashley-centre-surgery
Title: Dreadful practice
Rating: 1 out of 5
Visited: June 2022
I’ve been with this practice for years, but they get worse and worse. They are incapable of prescribing a repeat prescription correctly. Every single time there is a problem, even the local pharmacists are aware of how many people have the same problem. It’s almost impossible to get through on the phone, I phoned yesterday and there was no phone queue but it still took them 20 minutes to actually pick up. They give test results by text message, not the actual results though. You just get a text saying something like your levels are high. They don’t actually ask how you are, how you feel. You’re just a name on a system and not a person. They do have a message service, it takes two days to get a response, although it’s quicker than trying to phone. But any doctor picks up the message so you can’t actually message a particular doctor, and then there’s no way of replying back to the response, you have to start a new message which again is picked up by any doctor.
GP surgery review: ashley-centre-surgery
Title: Terrible Practice
Rating: 1 out of 5
Visited: January 2022
Impossible to get an appointment to see or speak to a Doctor. When calling at 8:00am the line cuts out and told to phone back at 12:30 when appointments open up again. 
Rude and uncaring staff.
GP surgery review: shadbolt-park-house-surg
Title: Cant even book a routine appointment
Rating: 1 out of 5
Visited: February 2022
Struggle to get through to reception when ever we try and book appointments for ourselves or our kids. Sometimes you get through and they pick up the phone and then hang it up straight away. They wont even allow for a routine appointment to be booked, you have to call at 8am with everyone else to try and book for a same day. Really inefficient and unhelpful, they say you can book appointments online but even if you are registered, Patient Access says the practice does not currently have any appointment slots that can be booked!
GP surgery review: shadbolt-park-house-surg
Title: Excellent Service and Understanding
Rating: 5 out of 5
Visited: January 2022
Having moved to the area recently, I can honestly say that from registration and subsequent need for medical support both mine and my husbands experience of all the staff at Shadbolt Surgery has been exemplary.  During such a difficult time with the pandemic we have been given such supportive information and quick responses.  Thank you ALL at Shadbolt Surgery, you're doing an amazing job!
GP surgery review: dapdune-house-surgery
Title: Emergency appointment straight away
Rating: 5 out of 5
Visited: May 2022
Called as my daughter has earache which spread to jaw pain. Got appointment for 3 hours later! Very impressed. Dr saw us dead on time
GP surgery review: dapdune-house-surgery
Title: Good support and treatment
Rating: 5 out of 5
Visited: March 2022
I have been experiencing some health problems over the last 2/3 months and the Dr has been extremely supportive , thorough and taken time with me including follow up phone calls . So a big thank you from me . Having been a patient at the surgery for 44 years it was hard to get used to a new gp , but the experience in the last 2 months has been excellent .
GP surgery review: dapdune-house-surgery
Title: Amazing cervical screening nurse
Rating: 5 out of 5
Visited: March 2022
I had my cervical screening last week which, understandably, I wasn’t looking forward to. The nurse was amazing, so professional and skilled at her job. I couldn’t have asked for a more caring or reassuring experience. What an asset to this surgery.
GP surgery review: dapdune-house-surgery
Title: Disappointing
Rating: 2 out of 5
Visited: February 2022
Is impossible to book an appointment of any kind through the patient access app as they’re fully booked for the next 3 weeks. Busy period i get it but if you need something and don’t want to sound rude with the receptionist asking for emergency call, is impossible to ear from a doctor. And even if you get a call most of the time is a nurse. 
Had a miss call, literally one minute later called back. Waited 35 minutes in line. On a call. Utterly frustrating. Waited 4 hours for a call back as they had no idea who tried to call me and about what. I had to call back for have the information, to know it was about some blood work I insisted to do ad i knew i had something off despite the nurse insisting i just need paracetamol and rest. I had something. Nothing too serious but i had to treat it. Talking to your doctor shouldn’t be suck a frustrating experience.
GP surgery review: fairlands-medical-practice
Title: Really poor service and reception staff are rude
Rating: 1 out of 5
Visited: June 2022
Registered with this surgery in February 2022.  I have a chronic Illness that was recently diagnosed.  On asking for an appointment to discuss my diagnosis and handover notes to my assigned GP I was told by the receptionist that I didn’t need an appointment for that…

It’s now 5 months later.  I can’t get an appointment with my assigned GP - I’ve never met her to this day.  Also tried to book an appointment again this morning to be told it’s a month wait to see any GP.

Never encountered anything like this before.  I have serious concerns over the administration of this practice, not to mention capacity to see and treat patients in a timely manner.
GP surgery review: fairlands-medical-practice
Title: Wonderful service over many years.
Rating: 5 out of 5
Visited: June 2022
A dedicated team of health professionals  from the doctors, nurses, support staff, pharmacy to reception staff. They are a great team who have had to adapt to extremely difficult circumstances. If treated with the respect they deserve they will do anything to help you. If you can't see how hard they are all working - you must be blind.
GP surgery review: the-integrated-care-partnership
Title: Good support and care
Rating: 5 out of 5
Visited: September 2022
Even though it was an out of hours surgery I had no problem obtaining an appointment as soon as I described my concern.  I was dealt with kindness and patience and although in tears on arrival I left surgery feeling reassured, happy and content. Thankyou!!
GP surgery review: the-integrated-care-partnership
Title: Lovely gp
Rating: 5 out of 5
Visited: May 2022
Received a telephone call from a lovely female gp , really took time and listened to me . Towards the end of a shift as well. Felt cared for and part of the decision making , thank you !
GP surgery review: the-integrated-care-partnership
Title: Excellent service
Rating: 5 out of 5
Visited: May 2022
Filled in an online request for advice on symptoms. Wasn’t urgent received a phone consultation 4 working days later. Very helpful GP listened to me and was extremely helpful and pleasant to talk to. Very happy with the response.
GP surgery review: the-integrated-care-partnership
Title: Repeat prescription error
Rating: 1 out of 5
Visited: March 2022
I requested 2 items that are on my repeats list. I also needed another item that I have been taking since Summer 2021 that still isn't on my repeats list so I filled in the comments section and asked for it to also be prescribed. Of course my comment was ignored and the other item was not prescribed and therefore not with the other 2 items that I have just collected from the pharmacy. I have very nearly run out of the 3rd item (an antidepressant) and I can't access the "form" on the website to request it again because according to the website the practice is closed. It isn't closed; it's before 6pm and also according to the website today's closing time is 8pm. So what do I do now?
GP surgery review: the-integrated-care-partnership
Title: Quick Referral
Rating: 5 out of 5
Visited: February 2022
Dr was able to refer me to a dermatologist after several consultations at the practice and this came through very quickly
GP surgery review: the-integrated-care-partnership
Title: Very poor
Rating: 1 out of 5
Visited: January 2022
Can never get through, my particular GP never adequately reviews the repeat prescription request, so wrong dosage is prescribed. Have requested a telephone appointment to review medication and only ever get a short email exchange; appear to want to avoid actually talking with patients. Now today they have stopped any requests to see or speak with a Gp due to high volume of requests, how can this be right? If they reverted back to a face to face appointment system, they would not have this issue. The GP system is not working, online is not better for patients and clearly not for GP’s as they can’t give patients any time, advice or diagnose, refer and review effectively with this appalling system. How many medical issues are missed this way? GP practices, please listen to the general public and improve your service.
GP surgery review: the-integrated-care-partnership
Title: Problem contacting surgery
Rating: 3 out of 5
Visited: January 2022
As the GP practice deters phone calls, and prefers the use of a web form, the web form must be available to complete out of working hours in order to meet the needs of patients. Everyone needs access to the GP and the web form has rules attached which only allows completion at certain times of day. This is a significant problem for anyone that is working.
GP surgery review: cobham-health-centre
Title: Repeat prescriptions
Rating: 4 out of 5
Visited: August 2022
I have had a repeat prescription from the surgery for my statin. 
Now, in the NHS App I am trying to make “Repeat Prescription” work so I can trigger it outside of Cobham Surgery hours and simply collect it from my nominated pharmacy (Pearl Pharmacy). 
This sounds simple but the App is saying I don’t have “Repeat Prescription” set up. It says you need to set this up. Can you please set this up.
GP surgery review: cobham-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Having children myself and being a carer to my mother I have frequented the practice quite a bit lately. We have all received excellent care and understanding.
GP surgery review: cobham-health-centre
Title: Doctors are excellent!
Rating: 5 out of 5
Visited: March 2022
The medical staff at the centre leave absolutely nothing to be desired, however the same cannot be said of some of the receptionists who are arrogant and in fact downright rude. I do not enjoy being spoken to as though I were a child! 
Also the present system of trying to get a 'doctors appointment', which is in fact a 'phone call, cannot work if the available slots are filled very early each day. I was told to try on line at 8-00 am instead of calling at 8-30  which means that the numerous elderly people who are not able use a computer are likely to be unsuccessful.
Surely the receptionists are be trained to be patient, understanding and polite when they deal with the public - which is what they're employed to do? 
Illness doesn't usually happen at a convenient time for anyone!
GP surgery review: pond-tail-surgery
Title: Really positive experience
Rating: 4 out of 5
Visited: January 2022
After a very difficult few years for the practice, it is really encouraging that the future is more positive. I met with a friendly, helpful and understanding GP and following my appointment was able to book various follow up appointments with the help of the receptionist. I am excited to see how the practice develops as it is such an important resource for the community.
GP surgery review: hawthorns-surgery
Title: A good practice
Rating: 5 out of 5
Visited: December 2022
Took a blood test which was followed up by a call from one of the practice doctors and then an in person appointment. All went smoothly and I felt well looked after. 
To be fair the pratice has always looked after me well.
GP surgery review: hawthorns-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
I have needed to use the Practice over the years and more so recently and have found all the staff  helpful, professional and compassionate and cannot fault the surgery
GP surgery review: hawthorns-surgery
Title: Helpful Pharmacist
Rating: 5 out of 5
Visited: September 2022
The pharmacist rang me today to talk through my elderly mother's medication and provided me with a clear explanation of the medicines and arranged to see him to discuss further. Very helpful - thank you.
GP surgery review: hawthorns-surgery
Title: Caring
Rating: 5 out of 5
Visited: September 2022
The clinical pharmacist discussed my prescriptions and made changes, the reasons for the changes I completely understood. The discussion was very helpful.i had sufficient time to ask questions and share my concerns.
GP surgery review: hawthorns-surgery
Title: The pharmacist was interested in my condition
Rating: 4 out of 5
Visited: August 2022
Time was taken to fully understand my condition and what next steps to take with a further appointment made to check on the results
GP surgery review: hawthorns-surgery
Title: Review of prescriptions
Rating: 5 out of 5
Visited: August 2022
Very thorough and helpful suggestions.  Enabled me to look at my situation right now. Also felt relaxed and confident in what had been suggested