janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: leach-heath-medical-centre
Title: Problems getting through on the phone
Rating: 3 out of 5
Visited: May 2023
The call handling capacity at the practice is patently inadequate. It is often difficult to get through in the cut throat scramble for appointments at 8am. This morning I rang at 10am and it took 42 minutes to speak to a receptionist from 8th in the queue. This is dismal service! Please employ more reception staff to ease patient stress.
GP surgery review: leach-heath-medical-centre
Title: Long waiting times
Rating: 3 out of 5
Visited: May 2023
I saw a GP who recommended blood tests for suspected anaemia. The waiting time for blood tests is currently one month which is an unacceptable long wait too assist in a diagnosis. Maybe the GPs should consider employing another phlebotomist.
GP surgery review: leach-heath-medical-centre
Title: Never able to get an appointment
Rating: 1 out of 5
Visited: April 2023
I am leaving it's hopeless. I rarely go to the GP . But on the odd occasion I need to. I can't get in. And regular reviews just don't happen as they should.
GP surgery review: leach-heath-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: April 2023
I have only been at this surgery 10 months and they are absolutely amazing, always have appointments available for my baby twins. I receive text message to remind me of appointments etc which is great! This is the best surgery in the b45 area! All the staff are lovely and really helpful. Can’t recommend them enough!
GP surgery review: leach-heath-medical-centre
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: February 2023
Have been contacting the surgery 2 to 3 times every week since Early January 2023 from 8am to approx. 8.30am to get an appointment - when my call has finally been answered through the holding system i have been told every time there are no more appointments left for the day, and try again tomorrow unless its an emergency....or queue up at the door before 8am , how is someone at work supposed to do that !!! well what was not an emergency is gradually becoming one....not happy, not happy at all
GP surgery review: millennium-medical-centre
Title: Extremely rude receptionist
Rating: 1 out of 5
Visited: June 2023
After trying to get through to get an appointment since 9am in the morning I finally got through after 45 minutes only to be told there was no appointments/call backs left today, after I explained I had a confirmed urine infection. The receptionist said I am sorry they are all  gone, I explained I could not be left to wait until tomorrow with an infection and she managed to get me a call back! once she had taken my name she then put the phone down without saying goodbye. She made me feel sorry for being ill. Extremely poor service.
GP surgery review: millennium-medical-centre
Title: Excellent work
Rating: 5 out of 5
Visited: June 2023
I have been a patient at this GP practice for many years, and I have always been very happy with the care I have received. I have multiple health issues, and the doctors and nurses have always been very understanding and helpful. They have taken the time to listen to my concerns, and they have always been able to provide me with the care I need.

I particularly appreciate the fact that the practice is always quick to reply to requests via the NHS messaging.
GP surgery review: millennium-medical-centre
Title: Dreadful
Rating: 1 out of 5
Visited: April 2023
It's now been 6 days trying to get an appointment. The practice hours are apparently 0800 onwards each day and yet despite telling patients to call between 0800-0900 for an appointment, the phone message says 'the practice is now closed until 8am' - up until 0815 each day.
From 815am - their system is overloaded and yet they are taking on more patients...
Yesterday I finally got through after 30 mins in a queue. The practice called me back just before 1150 and hung up after 1 ring. The phone was right next to me and I couldn't physically have answered any faster.
I called back immediately and was number 5 in the queue for 22 mins... What kind of appointment call takes 22 minutes? 
I was then No 4 in the queue for 5 minutes and then straight to an answer which went 'Millenium Medical Centre Hello?' - in the 1 second it took to respond the call was closed by the person who answered. 
I appreciate that their is pressure on the National Health Service but how many elderly, desperately worried or desperately sick patients have just given up? Isn't your GP supposed to be the first line of 'care'? 
Interesting that within minutes of my posting a factually accurate review that the surgery then called me 11 times in a minute - but I was so upset and angry I couldn't bring myself to even engage with them. They even sent me a rude text message saying they had tried to call me 11 times but it had gone straight to answer phone - as if I was some guilty party; it's frustrating when people don't answer the phone or refuse to engage meaningfully isn't it? The arrogance of how they treat people is truly astonishing. We are clearly just income rather than people.
I can't take a day off as I don't get paid if I don't work - and these are very hard times for people earning less than a Doctor's salary. I spent most of the night in pain and in a terrible mental state - and I just don't know what to do anymore. 111 just tell you to go to your Doctor or Accident and Emergency. It seems neither are options anymore as I cannot trust a practice that treats it's employers (yes it's patients do in fact employ them) so incredibly badly.
Where has it gone so wrong? A completely impersonal and disrespectful service when people who are sick so desperately need patience, understanding, respect and privacy. How many Doctors and Receptionists does it take before an acceptable level of care can be achieved?
Genuinely I have never felt so utterly powerless in my life.
GP surgery review: millennium-medical-centre
Title: Excellent standards of service
Rating: 5 out of 5
Visited: March 2023
This is the best practice around, all the Doctors are approachable and interested in monitoring and providing the best care and attention. The  reception staff are worth their weight in gold
GP surgery review: millennium-medical-centre
Title: Next to impossible to get booked for appointment.
Rating: 1 out of 5
Visited: December 2022
Unable to get a booking appointment via 8:15am call in. It is next to impossible and it's putting my family's health in jeopardy. I have called several times and we are new to the country. I do begin to wonder wether there's another way one can get booked.
GP surgery review: millennium-medical-centre
Title: Repeat Prescriptions
Rating: 2 out of 5
Visited: May 2022
I do not understand why I have to keep chasing my prescriptions when due.  I do not know whether the chemist service or the doctors surgery are the ones who do not provide my medication when it is due. i.e. I ran out of statins 4/5 days ago; I did not receive any notification that the prescription was due from the chemist; to save having to keep going to the chemist to enquire I telephoned the chemist to be told they would provide me with an emergency supply.  I have now received 7 days worth of statins and told I would have to wait until the prescription is sent over from the surgery to the chemist.  If I change chemists I still get the same problem.  I understand that my medication is out of sink (due to COVID) and therefore have to go to the chemist to get what I need several times.  However, I am quite annoyed and tired of having to phone or visit the chemist to see where my repeat prescription is!  Heaven only knows how the very elderly survive!  I am able to get around easily, however do not want to spend my days going to and from the chemist!  When I try to find out what is going wrong, so that I can do the right thing, I never get a satisfactory response and therefore it is never resolved!
GP surgery review: millennium-medical-centre
Title: Appointment system is a joke!
Rating: 1 out of 5
Visited: February 2022
I contacted the practice now a couple times  in last 2 months. I don't understand why they cannot give you an appointment telephone time twice I have been waiting on phone call from GP but as I work sometimes I  just miss the call because of where I work. Then when you phone up to say you missed the call the receptionist are rude! They are not the only ones working and it be a lot easier to have a hour time slot instead trying to guess when you can do things as you are waiting around for a phone call.  I think the system should change and even when you go in the practice the way you not allowed anywhere by the desk as there are so many things in front then receptionist comes out to you and you have to explain all your business in front of other patients. Why isn't there glass screen put up around counter so you can actually have bit of privacy. Really thinking of changing GPS.
GP surgery review: weoley-park-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
All of the staff are kind and helpful. They are invested in making the right choice for their patients.
Incredible service. Hats off to them.
GP surgery review: weoley-park-surgery
Title: Huge wait times and incorrect records
Rating: 1 out of 5
Visited: June 2023
Advised next available appointment was in 5 weeks time and blood tests that were undertaken not recorded on records. When you do manage to get an appointment, they don’t call as advised. Moved GP surgeries and got an appointment within 2 days. Much more helpful when you need it. Consider moving!
GP surgery review: weoley-park-surgery
Title: "call us at 8am tomorrow"
Rating: 1 out of 5
Visited: June 2022
just horrendous.  been trying to get an appointment for a week, i call at 8am, and at 8.01, and 8.02 and 8.03... line is always engaged!
actually went to the practice in person today to try and book.  only one woman answering the phones!! 
the way GP appointments work now is a JOKE! except no-one is laughing.

secondly, are you serious that it takes a week to register a new patient??  (lets not forget the fact that when i called yesterday to ask how i register, you told me to go to the surgery, so i do and you are out of stock of PAPER??  Am told to do it online, could have done that yesterday!
I need someone to see my 4 week old, instead of being able to fill in a simple form and see someone, I will now have to clog up the childrens hospital queue because again, your practice is a JOKE!
GP surgery review: weoley-park-surgery
Title: Great surgery always deal with my requirements.
Rating: 5 out of 5
Visited: May 2022
I have been a patient for many years, over the last few years I have had health issues and the practice have been great with my appointments and dealing with my problems.
GP surgery review: weoley-park-surgery
Title: Amazing Support
Rating: 5 out of 5
Visited: May 2022
My daughter was so poorly just over the bank holiday. I called the surgery expecting not to get an appointment. However, they booked me an appointment straight away and even managed to help rearrange my minor survey to suit. The reception team at both Weoley and Grange were amazing, particularly the young man at Weoley Park who went above and beyond to support us! Also a lovely female receptionist who helped tirelessly with her prescription. Both doctors we saw were wonderful and put themselves out to see my daughter. Wonderful service!!
GP surgery review: weoley-park-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2022
I have been with this practice a number of years and I am very happy and would highly recommend this practice to friends and family.  I have always found the Doctors to be caring, and empathetic.  I have a few health issues and the Doctor who has been looking after me has been excellent with me and a great listener and has referred me for hospital consultants and treatment that I needed that were dealt with efficiently and came through very quickly.  The reception staff are always very helpful and friendly also and I would highly recommend this practice.
GP surgery review: weoley-park-surgery
Title: Excellent Staff & Support
Rating: 5 out of 5
Visited: January 2022
I was diagnosed with angina at the end of 2021 and my condition worsened in early January 2022. After contacting the surgery for advice the staff quickly diagnosed that I needed urgent medical attention and arranged for me to be admitted to the QE Hospital. My condition was quickly stabilised and I had an operation within days. I am now home and recovering. I will be forever indebted for the quick reaction of the receptionist and doctors when I rang and the follow-up assistance and advice from many surgery staff afterwards has been first class.
GP surgery review: woodgate-valley-health-centre
Title: Appointments
Rating: 5 out of 5
Visited: November 2023
I don’t understand that you can’t get to see your regular GP who has known you for many years and understands more than a different GP each time. If i request a face to face appointment i feel fobbed off when I can only get a phone app. I’m not good at speaking on the phone so I get stuck with a take it of leave it feeling. It’s very sad when you feel you just go away and deal with pain the best way you can.
GP surgery review: woodgate-valley-health-centre
Title: No customer service
Rating: 1 out of 5
Visited: October 2023
This place has no customer service, the receptionists are a big put off in this place, telephone mannerisms are no good and it's clear they don't get trained enough for a job role that is customer facing. It also feels like they try to discourage you from coming in and everything is done virtually. Begs the question why this practice is even still open.
GP surgery review: woodgate-valley-health-centre
Title: Receptionist
Rating: 1 out of 5
Visited: July 2023
I have ran out of blood pressure tablets and on 2 occasions I have tried to get a repeat. Now long before I came to Woodgate valley I was prescribed 2 lisinapril daily due to very high bp. But I have now found out they have been reduced to 1 daily without anyone but the receptionist telling me this. She also said I now need to wait until the 25th of July before I can order more or and I quote as she sat back and looked at me said I suggest to look at home for the rest of your tablets. So I have now cancelled all medication from the pharmacy and will attend a&e as and when it’s needed I will not be spoken to as if I have stolen my tablets by anyone
GP surgery review: woodgate-valley-health-centre
Title: No patient focus
Rating: 1 out of 5
Visited: July 2023
This Health Centre requires training if staff there is no patient focus they consider text messaging to be the prominent way to communicate with their patients and the health centre manager not accessible or willing to manage complaints told ‘too busy’
GP surgery review: woodgate-valley-health-centre
Title: What an amazing practice
Rating: 5 out of 5
Visited: June 2023
What an amazing service . Defies what people say about NHS GP services . Contacted the surgery around 3pm . Spoke to a lovely receptionist who arranged for a telephone conversation with the Gp . 4:30pm got a call from the GP . She was happy to see me in person or just suggest some treatment . We discussed my options and she suggest some meds and sent an online prescription to my neighbourhood chemist . Ans I can pick it up in an hours .. that’s amazing service .. the Nhs may be broken but the people working in it are not ans are amazing
GP surgery review: woodgate-valley-health-centre
Title: Good practice
Rating: 4 out of 5
Visited: May 2023
I recently moved practice to Woodgate valley, having not been able to get an appointment for me or my child at my previous practice. I have had a few health issues that I’ve been managing since the pandemic. Every experience I have had with a doctor or nurse has been exceptional the medical staff are kind, reassuring and incredibly professional, a real credit to the NHS. 

I do however have a serious concern with the system when booking an appointment. When you call to book you have to disclose your medical issue to the receptionist/admin who take the call. On every occasion when booking an appointment the reception staff who I assume have no medical training have dismissed my issue. On one occasion the woman who took the call scoffed and said ‘well I can’t give you an appointment today You’ll have to call back’ after I told her what my problem was - a very obvious change in tone from when she initially took the call.

Everyone is very lovely when you visit the practice however I ’d really just like to send a polite reminder to the receptionists that kindness and compassion costs nothing no matter how minor an issue may seem. I understand that the volume of calls must be very high however every patient is an individual who is contacting because they are worried/scared about a health problem. 

Overall I’m just grateful to have been able to have an asthma review, book my smear and to have seen a doctor for my son when he was sick. All 3 of which I hadn’t been able to do for over 12 months at my last practice.
GP surgery review: woodgate-valley-health-centre
Title: Unbelievable bad service
Rating: 1 out of 5
Visited: April 2023
This is a joke td to ring back from Monday at 8.30 to 9 am to book an appointment and all i get is we are sorry but are phone lines are full please call back at more convenient time well last time it only take till the person need to go hospital is that the convenient time they are talking would not recommend this doctor to any one stay fair fair cleared of this failed establishment very bad service
GP surgery review: woodgate-valley-health-centre
Title: Repeat prescription nightmare
Rating: 3 out of 5
Visited: March 2023
Called for repeat prescription as unable to walk due to disks out in spine, to be told have to use online account which neither recognises my user name or email. After numerous attempts and reset links it still giving same message that email not found etc and username don't work neither. Which left me in impossible situation regarding healthcentre, as they basically said they cannot help me then. I was left to call nhs helpline which then said try my pharmacy and see if they could do it for me. I called my pharmacy who was really helpful and have actually now put my repeat in for me. If it had not been for my pharmacy I would have had to go without my medication until I am able to move again. Totally unfair system at the practice now. I wonder how people who are not on Internet or who can't read or something get on with this. It's an impossible situation to be in and also really stressful. I have put in complaint but I will only get this is there procedure now which is the answer I got from the one receptionist constantly. So word of warning to people. If you have no Internet, are unable to get someone else to do your prescription then your lucks  out because reception will not put your meda through
GP surgery review: woodgate-valley-health-centre
Title: Brilliant service
Rating: 5 out of 5
Visited: January 2023
New patient ....popped into the practice to get advice about a problem to get advice....Agreed to try and solve straight away. Lovely reception staff.....lovely "person " "B" who sorted it.....Saved me and A& E another visitor and lots of time...Thank you Team
GP surgery review: woodgate-valley-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
I have been at this practice for 39 years and have nothing but praise for them. They have been through very difficult times and as patients during the pandemic if you phoned in the morning a Doctor would always phone you back that same day. The vaccination programme for covid  and flu ran like clockwork and people I know from other surgeries were very impressed. I have always found the Doctors to be caring and will always listen along with the Nursing staff. I have never had any problems with the Reception staff who will usually help if they can. People are quick to criticise but very rarely give praise. Well done Woodgate.
GP surgery review: cavendish-medical-practice
Title: Efficency
Rating: 5 out of 5
Visited: June 2023
I had a consultation with the doctor but forgot to ask some questions used nhs app to contact surgery and they dealt with my equire and contacted me back straight away.  It's important that we respect the service which they provide as they try their best to deal with so many patients through out the day
GP surgery review: cavendish-medical-practice
Title: Practice manager
Rating: 4 out of 5
Visited: June 2023
When you are a  patient it's not only the GPS that help you it  is also the rest of the staff that play a part in your care eg receptionists and this time I was helped by the practice manager who took time to listen and advised me well not only does this help them to orivide a service but has simplified my care which I am able to access myself rather than going through reception . I would recommend that patients who are able to use technology be told of certain services that they can access which will  help ease the work load of the staff so once again thank you to practice manager who helped me with my enquiry.
GP surgery review: cavendish-medical-practice
Title: Amazing Practice
Rating: 5 out of 5
Visited: January 2023
My experience of this practice has been fantastic. The reception staff , nurse and the doctors are very professional and caring. 
The reception staff are very helpful in dealing with queries regarding medication and test results. 
This is a very busy surgery and the staff are always pleasant even though there is a lot going on. 
The surgery sends out text reminders for appointments which is a good reminder.
I would recommend this surgery to future patients.
GP surgery review: cavendish-medical-practice
Title: No communication, no clue
Rating: 1 out of 5
Visited: September 2022
Iv had a large cyst on my head for a while and asked if there was anything that could be done (it’s interfering with my sleep as i cannot lay on my back) fast forward to today- 24 august 2023 im still waiting after they apparently reffered me to minor surgery. I rang a couple of months ago and just got told basically its not their fault cause they reffered me.
GP surgery review: city-health-centre
Title: Good Practice
Rating: 5 out of 5
Visited: July 2023
The Surgery has gone through some major changes and has improved all out now and the doctors seems to very helpful. The Practise staff are friendly and supportive even though it is a very busy Health Centre they try their best to help.
GP surgery review: city-health-centre
Title: Third World Country Service
Rating: 1 out of 5
Visited: June 2023
I waited 1 hour 8 minutes and 6 seconds in a telephone queue
When someone picked up the phone they cut me off, not the first time either I will have to change change practice.
GP surgery review: finch-road-primary-care-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: June 2023
Went in on an emergency bases had to take time off work and said they can’t see me but will give me a call in the afternoon. Afternoon comes and goes and they don’t call. Give them a follow up call just to find out receptionist didn’t even put me down on the system. Absolutely appalling been a joke for years.
GP surgery review: finch-road-primary-care-centre
Title: Difficult to get appointments
Rating: 1 out of 5
Visited: February 2022
Doctors are good but Admin team and receptionist are not good. Service is poor quality Staff need professional training