janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: crocus-medical-practice
Title: love the girls on the front desk !!
Rating: 5 out of 5
Visited: March 2023
visited this practice for the very first time this morning absolutely fab !the girls (ladys) were so welcoming and friendly making you feel completely at ease , they all had a great sense of humour , well thwy must of had to put up with me as i dont visit often , the Docs are fab too thank you so much
GP surgery review: crocus-medical-practice
Title: Long-standing ineptitude to the patients cost
Rating: 1 out of 5
Visited: February 2023
Week after week there is always an excuse for poor service - Staff shortages, new systems, etc but this has been ongoing for over a year and for the past 4 months I’m having to chase repeat prescriptions that gave seemingly not been received - the amount of wasted time it takes to rectify this by several calls to the pharmacist and the practice to get this resolved is ludicrous and uneccessarily stressful - how much longer can they continue to operate in such a way which is extremely detrimental to the health of their patients like myself - 2/10
GP surgery review: gade-surgery
Title: Always running late
Rating: 1 out of 5
Visited: January 2022
This surgery is horrible in terms of running late. Latest GP appointment was 45 min late. 
Unacceptable in my opinion, more so if you take time out of working day to book your consultation.
GP surgery review: john-tasker-house-surgery
Title: Clearer instructions for patients
Rating: 3 out of 5
Visited: October 2022
The reception area has a system where only one person can enter at a time and register for their appointment. 
I was not aware of this and would suggest that this needs to be made clearer to patients.  On arrival I was told there is a queue, to leave and wait outside. 

The way I was told, made me feel stupid and like in some way I was trying to push in, all before an appointment I was already feeling worried about. 
I feel there are better ways to communicate with patients who most of the time are only trying to do the right thing. 
It was also something I didn’t expect as covid restrictions have been lifted for some time.
GP surgery review: john-tasker-house-surgery
Title: Excellent Organisation of Covid and Flu Vaccine
Rating: 4 out of 5
Visited: October 2022
After a complete disaster last year accessing the flu vaccine with patients waiting over three quarters of an hour in the rain, lessons have clearly been learnt. This year there was no queue. My husband and I went straight in and saw a young lady doctor who was engaging and exceptionally helpful. We had our vaccines and I asked her about access to a GP face to face. She told me about writing in on the NHS website which I did and has organised for me to see a doctor face to face tomorrow. I have written a poor review on this site before having had some negative experiences, but I cannot speak highly enough about this GP. You really felt that she cared, was interested and in a busy vaccine clinic went the extra mile to listen and facilitate my face to face appointment. She exceeded my expectations as did the whole experience. Well done and thank you to all the staff involved in this years vaccination programme.
GP surgery review: john-tasker-house-surgery
Title: They work hard for their patients
Rating: 4 out of 5
Visited: August 2022
I have been using the practice for 7 years. Huge changes since 2020.But if you phone reception or go in, the staff are proactive and pleasant. After some time recently, I was contacted by a doctor who promptly gave an appointment for the physical examination needed. This doctor was excellent in her thoroughness,promptly arranged tests and scan. She explained her rationale clearly and I feel in safe hands as treatment continues. There is absolutely no doubt that the service we once had to see a doctor when needed is under great strain. But I am in no doubt at all that doctors and staff at John Tasker House strive to serve patients well. If the Government means what they say about their commitment to the NHS, they must give greater support to GP surgeries. And needed to address the shortage of gps long before the pandemic.
Judith Such
GP surgery review: john-tasker-house-surgery
Title: Can’t get seen
Rating: 1 out of 5
Visited: August 2022
No answer to calls and can’t book online! What a joke! There are 3 online booking and 1 is for covid which the rest of the country has long forgotten!
GP surgery review: john-tasker-house-surgery
Title: Shoulder
Rating: 1 out of 5
Visited: June 2022
I have been having my shoulder pain investigated by John taster house since March I’ve had X-rays pain killers injections and just left to get on with it no contact after my X-rays I’ve now run out of my painkillers so I sat on the phone for over 95 minutes to get told by the rude receptionist that it’s closing time and nothing she can do but get a doctor to call me back in 72 hours such a joke I don’t expect to get through to a rude receptionist that doesn’t want to help this doctors surgery used to be great it really has gone down hill I want help from a doctor not rudeness from a receptionist
GP surgery review: john-tasker-house-surgery
Title: Deliberately discouraging contact
Rating: 2 out of 5
Visited: February 2022
Newly registered with GP and website directs to online enquiries which is then discovered that the surgery is not using so unavailable and no email address provided on surgery website. Call to surgery answered quite quickly but then told GP will call me but all I get is a SMS. The SMS has links within it which I assume is to a form I then have to complete again! SMS with links is not a secure service and not what I agreed as a communication channel on registering. So I now find myself having to write a letter to generate any response!
GP surgery review: john-tasker-house-surgery
Title: Absolutely awful
Rating: 1 out of 5
Visited: January 2022
Everytime I use the GP I have a problem. I was waiting for 1 hour and 46 minutes to get through and when I did the receptionist gave me 36 seconds of their time to tell me there were no available appointments. Surely there must be another way to let patients know other than waste their time! Receptionists are often very rude when answering.
GP surgery review: john-tasker-house-surgery
Title: Not fit for purpose
Rating: 1 out of 5
Visited: January 2022
No facility whatsoever to telephone the pharmacy
Their response times are in days, and when you do get a reply it is curt and as though they are doing you a favour, finding it impossible to get my repeat prescription fulfilled on time.
No doubt blaming covid for lack of staff...NO NO NO
Just pure incompetence.
GP surgery review: john-tasker-house-surgery
Title: Terrible
Rating: 1 out of 5
Visited: January 2022
Appointments never on team, Radio blaring , receptionist spends most of time talking and joking to Colleagues, its not a calm place to be….
GP surgery review: stanmore-medical-group
Title: Shocking!!!
Rating: 1 out of 5
Visited: October 2023
I’ve been on hold for 1.5 hours trying to get through to this practice. My partner was misdiagnosed by a GP at this practice and also refused an MRI. Fortunately we’ve now gone through BUPA who sent for an MRI immediately who found his ACL on his knee is completely detached so needs urgent surgery. He has had months of unnecessary pain because the GP was incompetent. Only calling now to get a sick note and even that is impossible. God forbid anybody on your list gets seriously unwell!! We will be changing from this surgery ASAP.
GP surgery review: stanmore-medical-group
Title: Shambles
Rating: 1 out of 5
Visited: October 2023
It doesn't seem possible to contact Stanmore Medical Group by phone anymore. You just listen to a Doctor repeating a message 35 times whilst saying how important your call is. Why is the group doing its best to have as little contact with people as possible? It doesn't make sense and in all honesty is  probably the worst decision for patient care made yet. Who comes up with these hair brained schemes that tell you it's s an improvement when plainly it is not. I would happily leave this dreadful GP practice but where else can you go?
Switzerland maybe!!
GP surgery review: stanmore-medical-group
Title: Appointment
Rating: 2 out of 5
Visited: October 2023
After calling the surgery for an appointment the message tells you to use the online system unless the is a reason you cannot do this . The reason is when you try it says it's not available. I then rang back and waited over an hour with still no answer just constant ringing . Please correct this so at least patients can try to decrease the calls . I still have no appointment and need to try again tomorrow
GP surgery review: stanmore-medical-group
Title: Impossible to Contact By Phone
Rating: 1 out of 5
Visited: October 2023
The practice has introduced an online system for every form of contact with them.  This is fine until I received a text message giving me a link to book an appointment but when I tried to do so, was told there are no appointments available and to phone the surgery.  I did phone, only to have a recorded message on permanent loop, so it is impossible to speak to anyone.  So I can't get an appointment they have asked me to make and I can't tell them that.  How on earth are people who cannot use the internet supposed to access care from this practice.  It is an absolute disgrace.
GP surgery review: stanmore-medical-group
Title: Great Service
Rating: 5 out of 5
Visited: October 2023
Used the new booking system today. It is brilliant. I filled out the form with my details. 10 minutes later, I had a face to face appointment for that afternoon. No hanging around on the telephone. Well done Stanmore.
GP surgery review: stanmore-medical-group
Title: Very unprofessional
Rating: 2 out of 5
Visited: June 2023
I waited 1 month for a telephone appointment. Doctor rang and waited precisely 29 seconds before putting the phone down! I rang surgery back within 4 minutes, but was deemed to have missed my 'appointment'.
Odd that in my on-line record its showing as a 10 minute appointment??
I now have to wait a further 10 days to try and speak again to this Doctor.
How is this acceptable?
GP surgery review: stanmore-medical-group
Title: Over 6 weeks to see or speak to a doctor...
Rating: 1 out of 5
Visited: June 2023
I have always loved my surgery, I've been a patient for over 30 years. 

To ask for an appointment, that was/is not an emergency but isn't non urgent either, I have to wait over 6 weeks to either have a face-to-face or a phone call. 

I am having to consider paying to see a private doctor as this surgery is not able to treat or see those that need it. 

I suspect many patients that are truly poorly, but not urgent at the time of making the appointment, by the time 6 weeks has come around, will have been admitted to hospital.

I am so bitterly disappointed with my surgery.

I know things are busy and over subscribed, but 6 weeks! really? If it was 3 weeks i would of been angry still but maybe understood. 

6 weeks Is not acceptable - and no this was not a routine/non urgent need.
GP surgery review: stanmore-medical-group
Title: Terrible service
Rating: 1 out of 5
Visited: June 2023
Understand why restricted appts during Covid but don't understand why it is still the case. Getting through on the phone to make an appt is a nightmare. Left holding with no idea what number you are in the queue and having to listen to the same awful music over and over and over and over again. In addition they closed my nearest surgery at Poplars even though it is clear the other surgeries cannot cope. If this was a private practice it would go bust due to such bad service. I have not actually seen a doctor for over 3 years.
GP surgery review: stanmore-medical-group
Title: Rude and unhelpful
Rating: 1 out of 5
Visited: April 2023
I was started on a medication for trail and needed more but couldn't order them, they said I had to speak to doctor, but they couldn't give me an appointment for 3 weeks after my meds run out, I was in a very bad way on phone as these were my depression tablets. They showed no empathy, didn't care that I would be without them, was told to ring at 8 each morning until I got an appointment or 111
When you do actually speak to a doctor they are great, but it's getting past the receptionist that's the problem
GP surgery review: stanmore-medical-group
Title: Brilliant treatment
Rating: 5 out of 5
Visited: April 2023
I would just like to say an enormous thank you to the absolutely wonderful nursing staff at the practice who have been regularly dressing my scalp wound since a lesion was removed at Lister.They could not have been kinder,more caring or more professional.Truly exceptional people.Please pass on my sincere thanks.
GP surgery review: south-street-surgery
Title: Overwhelmed - awful systems and practices
Rating: 1 out of 5
Visited: March 2023
My impression is that on the medical side, the staff are competent and dedicated.   On the administration side though the practice is clearly completely overwhelmed.   
In the last month: 
A) an e-request for my test results went unanswered, when I called I was told that they were “fine”.   This is inadequate, I expect the actual results and how these fit into my health picture and an intelligent conversation with a qualified practitioner.
B) when advised by e-consult to book an urgent appointment, the surgery were not able to do this.  When a doctor called, I was on another call, they left a message for me to call them.  I did, twice, left messages with reception, and they have then not called back again for two days.  This morning (another call) I was put onto the daily triage.  No call back.  Just phoned the surgery again at 5pm to be told that it was my fault for being on another call when they called back.   I have now been instructed to call back on Monday morning (a wholly new meaning of “urgent”) at eight a.m. for an appointment on Monday.  However, they cannot guarantee that this will happen as I may be in the wait too long (it can take up to an hour) in which case the appointments will have gone.   

Clearly this practice is overwhelmed, at times the staff unprofessional, and the systems that they have in place are designed to limit access to a limited number of medics and appointments.  Further, as the experience on test results shows, they give the impression to the patient that they are just managing and that a patient who may have interest, or more than a modicum of intelligence the clear impression that haven’t time to provide full and complete answers to questions.

So, if you are seeking a practice where contact to your medical practitioner is reasonably easy, and that there is sufficient time to treat you civilly and explain things fully at a professional level, then give this a miss.

However, if you are looking for somewhere where you will be treated rudely, and given perfunctory (or no) answers, this is the house for you.
GP surgery review: south-street-surgery
Title: Faultless
Rating: 5 out of 5
Visited: January 2023
Having read bad reviews I was concerned this was my local surgery but they are faultless. EConsults responded to quickly, referrals were necessary and including you in decisions around options. Moreover the reception staff are so polite and caring - I couldn’t be happier with the choice of surgery.
GP surgery review: south-street-surgery
Title: Please just shut down
Rating: 1 out of 5
Visited: December 2022
0 is too high a rating. I have been trying to contact I. Behalf of an unwell patient re registered at this surgery. Today I have been on hold for almost 3 hours now, being first in line for the last 40 mins. I have been trying to get hold of someone (anyone) for over a week now. It doesn’t matter what time you call, it’s always the same. At least if you shut down your patients will be forced to find another practice- rather than this false hope that you will improve.
GP surgery review: south-street-surgery
Title: Practice will not make appointments by phone
Rating: 1 out of 5
Visited: December 2022
The practice will not allow patients to call to request a face to face GP  apt. When you do you are told by reception staff that they cannot make GP apts. You must go via econsult. This is contrary to the information provided on their website which says you can make an apt by calling and also the answerphone message. My experience is that econsults result in a phone call or an email from a GP despite a face to face being requested and appropriate and every effort is being made not to see patients face to face.
GP surgery review: south-street-surgery
Title: Great surgery
Rating: 5 out of 5
Visited: December 2022
I have been with the surgery over 22 yrs and with now 3 grown children I cannot fault the surgery. I have always had my needs met and quite swiftly at that and they have always been helpful to my queries and questions. I've always managed to get an appt also when needed.. I have been and still am extremely  happy with the service of this practice.
GP surgery review: south-street-surgery
Title: what a bunch of wasters
Rating: 1 out of 5
Visited: November 2022
repeat prescriptions not repeated on numerous occasions. urgent prescription sent to pharmacy not marked urgent. prescription updates from hospital not acted on and actioned
GP surgery review: south-street-surgery
Title: Was an ok practice - not now
Rating: 3 out of 5
Visited: March 2022
No appts unless online first - Welwyn Garden City gps services are back to normal - as are hospitals / dentists / shops - I could go on. Tried calling for test results held in phone for o er 20 mins only got to number 12 in queue - why not have dedicated extention for tests results- 
Find getting hold of anyone at surgery is almost impossible- people don’t want to go to doctors unless they are unwell so try and improve access. I am sure your gps and staff are all able to shoot, eat out, hair done in salons, get teeth checked. Why oh why are Bishops Stortford’s Gps any different
GP surgery review: south-street-surgery
Title: Fed up of inefficient service and no access
Rating: 1 out of 5
Visited: February 2022
I had a review of medicines and the doctor forgot to send the prescription to the chemists. Now I can't get the medicines I need and the phone is constantly engaged in a queue. Why is there no provision for more than one person answering the phone? There are thousands of patients signed up to this surgery. This has now happened several times that regular repeat prescriptions are delayed. Please catch up with the modern age! Someone needs to do an inspection on this surgery's procedures.
GP surgery review: south-street-surgery
Title: Can’t get requested blood test
Rating: 3 out of 5
Visited: January 2022
It took me a good half an hour on line to find out how to book the test requested by the GP. The earliest available slot was one week later, today. Apparently the booking didn’t go through and they sent me away. Not at all helpful. I have no idea what to do now. It feels like deliberate obfuscation. There is NO guidance on the surgery website. Any ideas?? 
In the meantime, I may be ill, I may not be, no one knows. Meantime I’ve been holding on for 30 + mins to ask reception.
GP surgery review: south-street-surgery
Title: Fantastic care in difficult times
Rating: 5 out of 5
Visited: January 2022
I have needed to use the surgery several times in the past 2 years both for myself and my little boy. 
The e-consult service has been brilliant - a doctor has normally got back to me within 24 hrs and either given helpful advice or dispensed appropriate medication over the phone or arranged a face to face appointment promptly when needed. 
All the GPs I have dealt with have been very professional and sympathetic some of them really going above and beyond.
My only criticism is that it is increasingly hard to get through on the phone with waits of over 30 minutes on a regular basis which is really not acceptable - more receptionists on the phones would make a huge difference.
GP surgery review: bridgewater-surgeries
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
Today I went for my booked appointment and I needed to see the doctor. I went to the receptionist to arrange the doctors appointment. To my pleasant surprise the immediate appointment was offered. Everything was done in half an hour. Fantastic service. Thank you!
You really need a pay rise, not just clapping…
GP surgery review: bridgewater-surgeries
Title: Wonderful surgery
Rating: 5 out of 5
Visited: February 2023
Sent in an online consultation request and was called back within the hour…
Went in to see a GP a couple of hours later.
Great service
GP surgery review: bridgewater-surgeries
Title: Outstanding service, thank you!
Rating: 5 out of 5
Visited: January 2023
My son was referred to your service - for an urgent assessment in the middle of the night last week - by 111. The appointment we were given was within 45 minutes of the call (just long enough for me to drive him there); parking was easy and the building felt safe and secure (despite the hour); we waited just a few minutes to be seen; and above all else, the assessment was impressively thorough and reassuring with the clinician spending time with us carefully explaining what she was testing for and why throughout. For something that needed an emergency assessment, the whole response from when the 111 clinician called back was first rate.
I had real trepidation about calling 111 because the thought of spending prolonged time in A&E with a very poorly teenager was such a concern.  In reality, we received quick, thorough, and highly reassuring attention through your service.  Thank you!
GP surgery review: bridgewater-surgeries
Title: Saved my live
Rating: 5 out of 5
Visited: November 2022
Dr A save my life 16 yrs ago today 7th Nov, had a life threatening condition and sent me to a+e.
Since then I have travelled the world and had amazing experiences.
I will always be eternally grateful.
GP surgery review: bridgewater-surgeries
Title: Patronised during appointment
Rating: 4 out of 5
Visited: October 2022
I had an appointment after contacting online. My current gp was not available in person so I was given an alternative gp. Unfortunately, I didn't feel heard, I felt patronised throughout the appointment despite making it clear that I'd had a medical scare the previous day which made me deeply concerned. I'm currently having perimenopause and am not sure which symptoms are worsening due to that. When I mentioned a supplement I was taking whilst currently off of HRT I was told they were expensive. No real diagnosis of what caused my health issue and I felt like I never wish to have an appointment with that gp again. Thoroughly disappointed with this experience as it has not assisted with an ongoing condition
GP surgery review: bridgewater-surgeries
Title: Excellent service
Rating: 5 out of 5
Visited: August 2022
Called the surgery for an appointment, was able to see a GP an hour later and the best thing, in person!
GP surgery review: bridgewater-surgeries
Title: excellent practice and staff
Rating: 5 out of 5
Visited: August 2022
For more then 50 years my family had received first class service and due attention from all GP's and most recently from a designated diabetic nurse. Many thanks to all of you.
GP surgery review: bridgewater-surgeries
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
Ive just had an amazing service from the practice. I called requesting a telephone consultation, I was given an appointment for 15 minutes  later. The clinician called and assessed my symptoms and felt I needed antibiotics. The prescription was sent to my local pharmacy and I collected the antibiotics. The whole service took less than an hour. 
Thank you so much.
GP surgery review: bridgewater-surgeries
Title: Extremely satisfied
Rating: 5 out of 5
Visited: July 2022
It took around 1 month for getting the appointment, but the consultation and further procedure was really quick. And the doctor and entire team was really helpful and supportive. Thank you