janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: monks-park-surgery
Title: 5* experience
Rating: 5 out of 5
Visited: June 2022
Thank you to the GP's and Practice Nurse involved in my recent care. First class service . Much appreciated.
GP surgery review: monks-park-surgery
Title: Too rushed.
Rating: 3 out of 5
Visited: May 2022
Due to the lift being broken the Dr found a downstairs vacant room because I cannot climb stairs. From then on it was a whirlwind of a consultation both physical and verbal. Twice I asked the Dr to please show down. The questions were fired at me. You'd think they had a train to catch. The Dr did not even sit down but stood up throughout. . I've never experienced such a rushed appointment and I came out feeling unhappy. I hope this was a one off. It was my 1st face2face at this surgery. Receptionists and phone consultations have been very good. Shame the Dr let the side down. Then when I came for a face-2-face with a Nurse last month similar thing happened rushed throughout the appointment and she came over stressed. Certainly elevated my BP! Such a shame as I transferred from Mendip Vale, Worle and never had a bad time in 6 years as a patient and during Covid. They were excellent.
GP surgery review: sea-mills-surgery
Title: Thankful to be with this practice
Rating: 5 out of 5
Visited: September 2023
In the last couple of years I seem to have needed to make contact with the surgery many, many times and have always been treated efficiently, respectfully, warmly and professionally by all members of staff.  I feel extremely fortunate to be with this practice especially when I hear others complaining about their experiences.
GP surgery review: sea-mills-surgery
Title: Great for physical issues , not so much for mental health
Rating: 4 out of 5
Visited: July 2023
I’ve had great help and advice regarding physical ailments. But in my most recent experience of using reconsult to flag up major mental health issues these were ignored & only the physical side of the difficulty addressed. I’ve only mentioned my mental health twice before and on both those occasions as well it was ignored. It’s hard enough to raise this as an issue in the first place, I’d really like the doctors to be more alert to asking about this side of things.  The surgery is otherwise fantastic .
GP surgery review: sea-mills-surgery
Title: Great service
Rating: 5 out of 5
Visited: April 2023
I have always had an exceptional service with Sea Mills Surgery. I rang today about my son and he was seen within a few hours. I have found the reception and GP team to be extremely caring, kind and helpful.
Thank you for all of your care during a particularly pressurised time for the NHS.
GP surgery review: sea-mills-surgery
Title: Always a problem
Rating: 1 out of 5
Visited: March 2023
I was invited to a servical screening so I went to book an appointment. I was told " We can't book you one as we don't know the nurse's schedule. Come back in a couple of weeks " I came back after 3 weeks and was told " Sorry, we still don't have it " I find that very unlikely. I am very upset about the treatment I have received there.
GP surgery review: sea-mills-surgery
Title: Rude receptionist
Rating: 3 out of 5
Visited: February 2023
This morning I had a telephone appointment with a pharmacist (due to my original appointment with my doctor last week being cancelled because a receptionist booked me into March instead of February). I waited by the phone all morning and when I hadn't heard by 12.30 rang the surgery. I was kept hanging on for 22 minutes being told I was first in the queue. When I did get a reply I informed the receptionist politely of the waiting time as I feel they should be aware in the interests of efficiency and was told they were very busy. I then asked about my appointment and was told she would see that it happened soon. I tried to explain that I had a dental appointment later but she persistently talked over me in a very rude way not allowing me to finish what I was saying. When I asked if I would get the call before my appointment she replied 'probably'. I said 'probably?' and she asked what time the appointment was. I replied 2.30. She then said she would convey this to the pharmacist and ask her to ring me. It's now 2pm and I have heard nothing.
As someone who had an extremely stressful career myself (teaching children with learning difficulties and behavioural problems) I fully understand the pressures of a receptionist's job but her attitude and rudeness in not allowing me to speak without interruption, or finish my business (I had intended to ask for blood test results) was inexcusable for someone in her position. 
The call is to sort out important drug information following a stay in hospital last month and prior to me having an endoscopy next week and was requested by the hospital. 
I await your comments.
GP surgery review: sea-mills-surgery
Title: Unhelpful
Rating: 2 out of 5
Visited: June 2022
Receptionists are quite short and rude. And a doctor call back is a joke. I have been given a call back from a doctor (15min talk over the phone) after what I have been told that they need to see me but the doctor I was speaking to is going home so I will get another call back. I have been seen by paramedic with severe allergy reaction (email was sent to the gp) and my conditions were getting worse but in the emial it did not include a word urgent therefore as I have been told by the receptionist if I feel is that bad just go to a&e and don’t bother calling them. I will definitely change to a different GP. 
Plus noticed few times my kids conditions and doctor call backs were not noted on a system.
GP surgery review: westbury-on-trym-primary-care-centre
Title: Very efficient and welcoming
Rating: 5 out of 5
Visited: December 2023
I was warmly welcomed to the surgery, was seen very quickly and felt the whole service was very efficient and professional. Many thanks.
GP surgery review: westbury-on-trym-primary-care-centre
Title: Exceptional practice
Rating: 5 out of 5
Visited: December 2023
Nothing was too much trouble.  Emergency attendance and follow up appointments made.
Polite and friendly and professional…a pleasure to deal with.
GP surgery review: westbury-on-trym-primary-care-centre
Title: Flu and covid clinic
Rating: 5 out of 5
Visited: September 2023
Highly professional, well organised and welcoming. This clinic is on top of their normal workload but you would know. I was greeted as if it was the first jab, not the 50th of the day.
GP surgery review: westbury-on-trym-primary-care-centre
Title: Good experience
Rating: 4 out of 5
Visited: August 2023
I visited today and saw a locum doctor. He was excellent. He was a good communicator and a good listener; he dealt with me with efficient skill, compassion and good humour. Having worked in healthcare all my life I know this was an excellent consultation. Please pass this on to him. Well done and thanks.
GP surgery review: westbury-on-trym-primary-care-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
I had a really positive first time experience at the practice today. I called, had a telephone consultation with a doctor who was clearly battling feeling poorly himself but still working from home, and was seen and medicated in the same day. I didn’t think this high quality of same-day care still existed on the NHS. Very positive experience, staff in surgery also very welcoming and friendly.
GP surgery review: westbury-on-trym-primary-care-centre
Title: Great experience
Rating: 4 out of 5
Visited: July 2023
My 5 year old son woke up struggling to breathe in the night. I called the surgery at 8.30am and spoke to someone with very little waiting time. He then saw a doctor and we had a reassuring resolution and a prescription by 10.30am. We’re so grateful to have had such good service. Thank you.
GP surgery review: westbury-on-trym-primary-care-centre
Title: Well run practice
Rating: 5 out of 5
Visited: June 2023
The receptionist on duty was welcoming and helpful.  My appointment was at 11.15   I checked in and I was seen right on time. I was only having a shingles injection however the practice nurse was welcoming and kind. She explained to me the advantages of having the injection, a lovely person. 
I would like to commend all the receptionists. When you call the surgery they are always very helpful.
GP surgery review: westbury-on-trym-primary-care-centre
Title: 5 Star practice
Rating: 5 out of 5
Visited: June 2023
Very friendly, helpful and efficient Practice. Most impressed after my first visit. Also able to book physio appointment at same time. How refreshing!
GP surgery review: westbury-on-trym-primary-care-centre
Title: Is it me!
Rating: 1 out of 5
Visited: May 2023
I'm not going to give any details here because I am too upset. I rarely contact the practice but did so recently and feel utterly let down. The Dr on the phone couldn't wait to end the call, lacked sympathy or empathy. And, often suggested that I should be self-diagnosing! I believe I am an intelligent person, however, my profession isn't medical, which is why I asked for an appointment and surprisingly because someone in my family is quite unwell!  I feel unsupported, totally deflated and reluctant to ever ring again.
GP surgery review: westbury-on-trym-primary-care-centre
Title: Unbelievable Excellent Service
Rating: 5 out of 5
Visited: May 2023
I ring the GP and explain my problem to the receptionist, 30 minutes later a doctor rings me back. after a discussion she says come to the surgery. Another excellent GP carries out a thorough examination and says I need an urgent blood test and a scan. 2 hours later the blood test is done. At 5am the next morning the on duty GP rings me and says go straight to the hospital for admission. An hour later and I am in bed in the hospital. Because the diagnosis by the GP was spot on my scan request was already in the system and was completed a few hours later. you could not ask for a more speedy access to the local GP team, excellent and accurate diagnosis, and prompt referral to the local hospital. Whatever you hear or read and although primary care is under increasing pressure Westbury on Trym primary care is there for you when you need it.
GP surgery review: bridge-view-medical
Title: Hard work getting an appointment
Rating: 1 out of 5
Visited: January 2024
No online services for days !
 I’m Lucky enough to be busy working myself so cannot call during the times . Just spoke to someone after finishing work and told to call in the morning. Working unfortunately ! Why couldn’t they just make an appointment while on the phone . Very upset as I never go to the doctor.
GP surgery review: bridge-view-medical
Title: Completely unfocused on the patient
Rating: 1 out of 5
Visited: January 2024
I have tried for over a year to get an appointment with no success.  When I only wanted a repeat prescription they arrange an unnecessary appointment with no ability to actually speak to a human being to sort out a convenient date/time.  In addition, despite repeated information on their online service the appointments are for something I have not requested. Terrible service would avoid if I could
GP surgery review: bridge-view-medical
Title: Fantastic Surgery
Rating: 5 out of 5
Visited: December 2023
I found Klinik very easy to use, I was able to quickly send off the information without needing to phone. I received a text a few days later with a routine face to face appointment for the following week. Unfortunately I wasn't able to make the time so I phoned and the helpful receptionist changed the appointment so I could attend after work.
GP was really kind, efficient and explanatory. The whole process was very smooth.
Thank you all
GP surgery review: bridge-view-medical
Title: Patient access
Rating: 2 out of 5
Visited: November 2023
So now we have no option but to contact  Bridge View online via Klinik- utterly stupid decision when great swathes of their patients have no access to online and pretty useless when the thing isn't working  as it is not today. If I phone I know I will be met with unhelpful reception  staff. The level  patient care has sadly nosedived since the 4 surgeries amalgamated. That was a sad day for Malago surgery as, up until then it had been a brilliant  Practice. Just appalling
GP surgery review: bridge-view-medical
Title: Very poor service for the disabled
Rating: 1 out of 5
Visited: October 2023
I have been a patient with this practice for almost 40years and have been very happy until the amalgamation of Southfield surgery . 
Klinik is not comparable with being visually impaired it’s almost impossible to speak to a human being 
Recently following knee surgery I need my clips removed with the help of my next door neighbours daughter I managed to get an appointment only by her visiting the surgery in person and filling in a form. 
It was cancelled by text ( no human contact) on the day of the appointment and I was given an appointment for a week later . Clearly clinically a delay of an extra 7 days would have put my wound and the outcome of the surgery at risk.
I was unable to contact anyone by phone so walked on my crutches to the surgery in person  and was told by the reception staff my only option was to go to the walk-in centre which I had to do by taxi and at cost of £15 one way and another £15 to take me home. Clearly at age of 79 years this is unacceptable and poor practice. 1 am registered blind and feel that the GP practice had no regard for me as their patient. 
I feel I have sadly lost all trust in what was a good GP local service . Not sure where patient centred care is and worry next time I need to use the services how I access them 
I would welcome the opportunity to discuss this further so I can feel that the way forward your access to services for disabled patients can be improved .
GP surgery review: bridge-view-medical
Title: Referrals
Rating: 3 out of 5
Visited: July 2023
After asking my Dr on numerous occasions to chase up my referral.
I'm now find myself chasing up the referral and this isn't the first time with the Dr.
GP surgery review: bridge-view-medical
Title: Great service
Rating: 5 out of 5
Visited: June 2023
Excellent service - this practice went above and beyond to listen to our problem, call back despite telephone issues, email a prescription to the chemist mid-evening and arrange a further appointment in person. Very grateful as the patient was vulnerable.
GP surgery review: bridge-view-medical
Title: No Focus On The Patient.
Rating: 1 out of 5
Visited: May 2023
I don’t like writing negative reviews on our Doctors and Nurses - they normally do a wonderful job under challenging circumstances. But for Bridgeview, attitudes and practices are Over-the-top poor.

+ Extremely challenging to get through by phone. Practically impossible to book an appointment even for my sick son. And when you do get through there is zero “bedside manner”. I felt insulted and “unworthy” of being a patient here.
+ And when you eventually do get an appointment, I have to challenge the calibre of the Medical Professionals here - the young fella who looked over my son had little appreciation of his intestinal condition and its debilitating side affects…. and worst of all he was very hurried. He could not wait to get us out of the door. I realise we were one of the day’s last appointments but its not right that because he had to go to some important “Environmental Meeting”, he wouldn’t give my son the time & consideration his condition needed. 

I will not return here despite this Practice’s convenience for me, close to my home. Thank you for listening anyway.
GP surgery review: bridge-view-medical
Title: No appointments available for urgent matter
Rating: 1 out of 5
Visited: May 2023
Waited an hour to get through to reception to book an appointment but as they have now ruled that you can only book with your assigned GP there are no appointments available. Told to ring back in a few days. I will be going to a walk in centre or calling 111. This is incredibly poor service and a nonsensical rule which in reality means that it is only by luck that patients can see a doctor. I have an urgent need to see a GP!
GP surgery review: bridge-view-medical
Title: Impossible to get an appointment if you work
Rating: 1 out of 5
Visited: May 2023
Appointments need to be made by phoning or attending at 8am. I am travelling to work at this time so this is not possible. On rare occasions when I am able to ring, there are no appointments left and booking for another day is not allowed. As a result I have not had a face to face appointment at this surgery for years.
GP surgery review: broadmead-medical-centre
Title: Uncomfortable experience
Rating: 2 out of 5
Visited: July 2023
It would be helpful when a Dr phones a patient that they have access and has read a brief medical history before the interaction. I’ve spent the past 5 years with serious anorexia and epilepsy and even though I am now healthy with a lot of support from my previous GP and specialists, the GP had no idea I was a complex case and made a few comments which were very triggering. I have also had medication that has kept me stable for years now possibly being removed (i can only think it’s a funding issue?) simply because I have changed post codes. These are prescribed by psychologists, mental health nurses and in hospital, and I believe it should be up to a Dr to contact other people in my care and not make decisions without having met me or read any history. A better understanding of mental health or specific patients needs should be worked on to improve the practice. I’m able to take comments on the chin but previously being told to cut down on fat would have led me back to organ failure and being inpatient for anorexia in a psych hospital. I hate bothering GP’s like everyone else so it has put me off seeking help in the future.
GP surgery review: broadmead-medical-centre
Title: Four major issues in less than a year
Rating: 1 out of 5
Visited: April 2023
I've been registered with Broadmead Medical Centre since October 2022. I've had some major issues, such as:

1. One sample got lost in reception in early 2022, and it required me to go back to the clinic two more times to do a second sample procedure. The whole treatment had a delay of at least one week due to this problem, all while I was in severe discomfort and pain due to an infection.

2. A second sample got lost in February 2023 because the doctor who ordered it didn't register the request properly and therefore nobody knew where to send the sample. Nobody followed through this issue, and it was me who had to call and ask why I hadn't received any results. Now I've been requested to repeat the sample, but they haven't explained how they'd avoid the same problem again (they still don't know which of their doctors asked for my sample!).

3. On Friday 24th of February, I had a face-to-face appointment for shin injuries. One medication was prescribed, but it didn't go through and the pharmacy never received it. Therefore, I was left without treatment and relied only on paracetamol, even though the doctor suggested I needed extra medication.

4. Nobody has followed up my stomach issues, suspected to be IBD. I did several samples and exams, including an extremely uncomfortable and painful endoscopy. They requested an extra sample which is the one that got forever lost (point 2 of this list). Hence, I've been left on my own, with persistent stomach issues and no answers despite over a year of pain and procedures. It's not only a waste of my time, but of valuable NHS resources.

I understand the clinic is really busy and issues will occur from time to time. However, for four major problems to happen to the same patient in less than a year, it really is worrisome and extremely frustrating as a patient.
GP surgery review: broadmead-medical-centre
Title: Dreadful experience at each visit.
Rating: 1 out of 5
Visited: November 2022
They are totally unable to keep appointments.
Time and again I've arrived early, and l-o-n-g after the appointment time has passed... had to go to reception to make another appointment... which again they won't keep.
Pure luck if you're seen, more likely you'll be ignored once you've signed in.
They simply don't care...
GP surgery review: broadmead-medical-centre
Title: The worst practice ever
Rating: 1 out of 5
Visited: September 2022
Unfortunately, since moving to Bs1 this is the only surgery I can register with due to the catchment area. They are completely unprofessional, took over a month just for a registration to go through. Receptionists are incredibly rude and unhelpful, with one telling me to even go ‘private’ when I was shocked that they are no telephone appointments for the next 5 weeks! No option to book online with appointments ‘unavailable’ and takes over an hour to get through to someone on the phone even if you’re number 2 in the queue! How can you expect someone to predict when they will become ill 5 weeks into the future? Lack of appointments just will push people to go to a&e when they should not be there. Have never been given an option for a face to face appointment even though I have requested. Please take this into account before moving to Bs1. Avoid where possible.
GP surgery review: broadmead-medical-centre
Title: Continued quality care
Rating: 5 out of 5
Visited: August 2022
Like all GPs at the moment, Broadmead are under staffing and resource pressure but despite this I have received the appropriate care in a timely manner for the 3 years I've been at this surgery. I have several chronic conditions and this was the first surgery to suggest management strategies and regular checks that are working well for me. I was seen throughout the pandemic without disruption to my care. I am currently pregnant and have been helped with symptoms of this by the GPs. The nurses and receptionists have also been helpful and professional
GP surgery review: broadmead-medical-centre
Title: No appointments available
Rating: 1 out of 5
Visited: June 2022
Appointment cancelled and informed via text message. I call up to rebook, get told all bookings are “embargoed” and to call up every morning at 8am to ask if anything has become available.
GP surgery review: broadmead-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
While it's been difficult to get through via phone due to staffing issues (the case for every GP surgery in the UK at the moment, I imagine!),  I've always had such great service and care here. 

Either making appointments, having telephone appts for reviews, or face to face appts where necessary, I've always felt listened to and taken seriously which seems to be quite rare these days.

Everyone I've dealt with here has been really brilliant, friendly and treated me like a human being, not a number, so I'm very grateful to have this as my local surgery.
GP surgery review: broadmead-medical-centre
Title: Great Drs Surgery
Rating: 5 out of 5
Visited: May 2022
I have nothing but good things to say about the surgery :) I have been a patient here for a few years and wanted to praise the doctors/nurses/staff at this surgery as they are nothing but helpful. I have been treated with such compassion and friendliness - wish I could leave a few names but not sure I'm allowed!
GP surgery review: broadmead-medical-centre
Title: Consistently Terrible
Rating: 1 out of 5
Visited: April 2022
Understaffed and when they do have staff they do everything to avoid helping you. Send text messages asking you to ring them, then when you try to ring them they hang up when you get through. They'll also tell you they'll call you back (they don't). They do not relay information to the relevant people. They do not give you clear instructions. When you do visit the practice the layout is so ridiculous that you often have to walk several floors just to access their lift (which is the only way they suggest you access the surgery) 

Overall they have been nothing but rude and unhelpful, if you have any other viable doctors surgeries I would avoid this one as it makes everything harder on the patient.