janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: kirklands-surgery
Title: My experience
Rating: 2 out of 5
Visited: December 2023
Absolute nightmare to get an appointment took two weeks of phoning just to get through then had to wait an entire month to see someone. Great service when seen but you shouldn't have to wait so long
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: December 2023
The doctor we dealt with was amazing, good bedside manner, said she was going to do it and did it straight away. Can’t fault her one bit she is an asset to your surgery
GP surgery review: kirklands-surgery
Title: My experience
Rating: 1 out of 5
Visited: December 2023
Felt like the doctor didn’t really listen 

However the nurse was amazing 11 out 10 
Listen took time to explain
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: December 2023
The doctor listened to me and was very kind.  Very thorough and answered my questions / referred me for further tests.
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: December 2023
Receptionist although busy was very helpful. I very rarely see A GP. but on this occasion I was seen at short notice the female G. P asked to examine me and explained to me what treatment was needed she was very polite and helpful
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: December 2023
Staff were helpful explaining procedure.  I am mindful of the demand of the services.  So whilst concerned with my health I followed advice given
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: December 2023
Was treated with patients and talked thru my procedure! Felt comfortable but although it was a lady Dr I was embarrassed but she made me comfortable and not rushed !
GP surgery review: kirklands-surgery
Title: My experience
Rating: 5 out of 5
Visited: December 2023
I Just think this surgery and all the doctors and nurses are so polite abd good. And very good at there jobs. The best surgery l have ever attended. Very pleased with all the help you give.
GP surgery review: the-drayton-surgery
Title: Very helpful
Rating: 5 out of 5
Visited: January 2024
Once I get through on the phone they are very helpful. Also, as I am 86, since moving here just over a year ago I am impressed how my health is monitored even when I am not ill.
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Care and advice from practioners very thorough.
Appoints recently have provided efficient followups and proactive patient care.
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Very helpful when I arrived late due to Eastern Rd closure, lucky they had a cancellation and I was still able to be seen.
GP surgery review: the-drayton-surgery
Title: Helpful
Rating: 5 out of 5
Visited: January 2024
Good service after getting through on phone. Dr phoned back quite quickly and arranged a convenient appointment with Nurse Practitioner at the Cosham surgery, which was more convenient for me.
GP surgery review: the-drayton-surgery
Title: Gentle treatment with care and a smile
Rating: 5 out of 5
Visited: January 2024
I was seen by an advanced Nurse about my eye infection. She checked everything gently but carefully asked a lot of questions then prescribed what I needed with lots of information and instructions.
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
I’ve had two appointments with two  doctors for two different ailments. Both were excellent especially the lady . I feel very lucky to a patient at Drayton
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 4 out of 5
Visited: January 2024
I was referred to another hospital for endoscopy very quickly however I am still waiting for my doctor to explain what is the issue
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
My econsult was answered within a  a few hours. A nurse reviewed was arrange for the following day. My problem was assessed and is now resolved.
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The kindness , professionalism and fact nursing sister put me completely at ease , listened to me and was thoroughly reassuring .
GP surgery review: the-drayton-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
I was seen for a health check in the morning. I was referred for physiotherapist consultation and was seen in the afternoon on the same day. Excellent service. Thank you.
GP surgery review: craneswater-group-practice
Title: Excellent nurse practitioner
Rating: 4 out of 5
Visited: October 2023
I was seen for an ear infection by the nurse practitioner. Time was taken to assess me and the nurse explained what was happening. Treatment plan devised. Excellent communication and compassion.
GP surgery review: craneswater-group-practice
Title: Hopeless!
Rating: 1 out of 5
Visited: December 2022
I had an ultrasound exam and when I called the practice a week later I was told my results were abnormal and I should be referred to gynae. I asked for a doctor or anyone who is able to interpret my results, to call me so I can understand why I need to be referred on. It’s been another week and still heard nothing! I’ve tried to call both Salisbury Rd and Waverley Rd but have been unable to speak to receptionist let alone a doctor! So frustrating as I am now concerned especially as ovarian cancer runs in my family but am expected to just sit and stew here until someone decides they are ready to let me know what is going on with my results. I’d happily go privately but need to know exactly why I am being referred in the first place! Everything seems particularly sluggish at this practice. Exceptionally long wait on the phone to get connected (if you’re not cut off whilst waiting), long waiting times for appointments and all in all rather shoddy patient care.
GP surgery review: craneswater-group-practice
Title: Weak consumer service skills
Rating: 2 out of 5
Visited: August 2022
Obviously if this was a private practice then the expectation regarding customer service standards (because in that context we are customers) would be so much higher. In the public service tax-payer funded context consumer service levels are far lower - that is to be expected. However, even n that regard this practice falls regrettably short. There appears to be little awareness (or a wanton lack of awareness) by the reception staff of sympathetic patient handling - and perhaps the practice havingtwo locations compounds this. I was at one location (having arrived 10 minutes in advance of my appointment) when I literally had to wander around until I found anyone (in this case a practice nurse) to confirm I had indeed come to the correct location as there was no-one in evidence at the reception, leaving myself and a bewildered fellow patient having to figure things out for ourselves. A receptionist eventually appeared (at precisely the point at which our appointments were due to be held) and asked us to sit in the waiting room. After 5 minutes I was then informed that my appointment had been changed to the other location at the last minute. I then proceeded to the other location where I had to wait in line while the receptionist there seemed incapable of taking the details from the patient in front of me with any degree of competence. (They needed to ask the patient several times for their d.o.b. name and address, which I heard clearly the first time round all the while I was waiting to be booked in for my rearranged appointment at this new location.) Suffice to say my original appointment was lost and I ended up having to sit in the waiting room for an unacceptably extensive time (over 45 minutes) when I had allowed for a one-hour time slot for this hard-won appointment between pressing work related matters. I appreciate GPS are under massive pressure but it doesn’t help their predicament when reception staff don’t appear to have the awareness or competence to manage the front end of the booking-in operation either efficiently or effectively.
GP surgery review: craneswater-group-practice
Title: Some receptionists not very understanding
Rating: 2 out of 5
Visited: May 2022
I was given a prescription for laxative drinks as I have anal cancer and tried 3 different pharmacies which didn’t have any in stock. I called up the surgery to inform them that I was unable to get the medication only to be told to try Asda and if I didn’t have any luck to call them back. Low & behold Asda didn’t have the medication in stock. I then called Salisbury rd surgery and the receptionist was more helpful.
GP surgery review: craneswater-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
I think this practice shows the very best of the NHS GP services. I have always had prompt , courteous and appropriate consultations. The email consultation service works well for me but I have also been seen in the surgery very promptly when it was appropriate. I consider myself to be very lucky to live in their catchment area
Anne White
GP surgery review: craneswater-group-practice
Title: over reliance on telephone consultations
Rating: 3 out of 5
Visited: March 2022
Medical complaints are too often dealt with on the phone consultation and rarely by an in person face to face visit. The scope for error in diagnosis and treatment by not seeing the patient is therefore increased. Triage appears to be undertaken by the reception person which is far from ideal. I know we have had C19 but it doesn't look like there are any plans to return to the system used before then. This is a shame and frustrating for the patient.
GP surgery review: craneswater-group-practice
Title: Telephone appointment only system ineffective
Rating: 1 out of 5
Visited: February 2022
The new system of no face to face appointments  does not work. 4 appointments (mixture of telephone face to face) had to be booked in place of one face to face spanning a number of weeks for a blood pressure and medication review following urgent heart and blood pressure related symptoms for an 85 year old vulnerable patient. Not at all acceptable to have such a broad window of telephone appointment for anyone needing to be accompanied, people at work or school.
GP surgery review: craneswater-group-practice
Title: Long waiting for a telephone appointment
Rating: 4 out of 5
Visited: January 2022
In December I asked for a telephone GP consultation, and the earliest one I could be given was on 26th January. You may be stretched due to sickness, but it would be nice to know if that is the main reason, since it means you are not meeting your Practice objective for timely treatment.  This could be put in the bi-annual newsletter, but the 'latest' one on the website is dated October 2020!
GP surgery review: trafalgar-medical-group-practice
Title: Recent Experience
Rating: 5 out of 5
Visited: September 2023
From submitting the econsult for my ear infection at 8am, I received a follow up call from the nurse within 15 minutes and then sorted with a prescription by 11am. Really pleased and appreciated at a time when I feel rubbish! Thanks so much
GP surgery review: trafalgar-medical-group-practice
Title: Recent Experience
Rating: 2 out of 5
Visited: July 2023
Disappointed that the nurse spoken to on the phone in the morning didn't write the prescription for my 2 year old. Had to come into surgery at 530pm on a Friday to try and rectify it.
GP surgery review: trafalgar-medical-group-practice
Title: Recent Experience
Rating: 2 out of 5
Visited: June 2023
Waited 35minutes for a booked appointment to not have it. If there communication, it would have been ok, but I had to go and speak to staff twice.
GP surgery review: trafalgar-medical-group-practice
Title: Prompt investigation and feedback
Rating: 5 out of 5
Visited: March 2023
Great response to an econsult resulting in a prompt referral for X-ray and a letter outline results and actio within days - wonderful service. I Thank you
GP surgery review: trafalgar-medical-group-practice
Title: Recent Experience
Rating: 1 out of 5
Visited: January 2023
Need emergency appointment . I called 10 times and it went through all the options and then when I pressed appointment line it just said we are unable to take your call at this time . I then called later in the day and it rang and rang for 20 minutes when previously it said your 2nd in the que . 
The system just does not work and I feel really let down by the surgery
GP surgery review: trafalgar-medical-group-practice
Title: Cannot make contact
Rating: 1 out of 5
Visited: January 2023
I have telephoned the surgery several times now to try and get a referral for a lung health check. The recorded message provides several options to listen to before you even start (taking well over 5mins in all) but I can promise you that I have tried each one and each one ends with a dead end. I appreciate the pressures GPs are under but fail to understand why they are not even able to arrange for a telephone to be answered. The increasing inaccessibility of GPs as the 'front door' to healthcare does two things: for the patient it kicks the can down the road so that their condition and the cost of eventual treatment are both likely to be significantly increased; for the NHS it results in 'patient flight' to privatised services. A lose:lose situation.
GP surgery review: trafalgar-medical-group-practice
Title: Poorly managed opening time appointments
Rating: 1 out of 5
Visited: January 2023
Today I had an appointment at 0800 and arrived with time to spare at 0755. The doors had not yet been opened and a queue had formed at the door with around 20 people waiting. By the time I managed to get into the building at 0820 I was advised I had been marked as a ‘no show’ and would need to rebook my appointment. Having arrived on time and paid for parking this was extremely disappointing. Very poor management of appointments at the time of opening.
GP surgery review: trafalgar-medical-group-practice
Title: Unable to contact
Rating: 2 out of 5
Visited: September 2022
I have been trying unsuccessfully to get a doctors consult - not even an appointment, for months, you have no chance, I tried to contact the surgery via email but was told to do an econsult, which isn't available until 8am and then closes when it's full! Seems it's always full. I have no faith in this practice at all. Patients queue outside from before 8am and you are lucky if you are seen, service is atrocious and if you are ever lucky enough to get in the waiting room is empty. Not sure where the doctors are. The manager is unresponsive to emails so don't bother.
GP surgery review: trafalgar-medical-group-practice
Title: Couldnt of asked for better help and support
Rating: 5 out of 5
Visited: June 2022
I've experienced sudden health issues since May which have required me to attend the doctors and hospital numerous times. I am still undergoing various tests - I can say that I have always felt supported by the practice and never made to feel that I was too much trouble. Referrals have been made quickly and follow ups needed are always done. I love all the reception staff they are always kind and helpful - thank you to the surgery for your ongoing support and empathy.
GP surgery review: trafalgar-medical-group-practice
Title: Blkood Pressure Review and Blood Tests
Rating: 5 out of 5
Visited: May 2022
The appointmnet was straightforward enough. I was called in on time and the nurse was reassuring and answered any questions that I had.
GP surgery review: abbeywell-surgery
Title: Very good
Rating: 5 out of 5
Visited: October 2023
Even though it can be quite tricky to get through due to volume of patients needing assistance, when I have, the front of house team are so polite, helpful and actually call back if they say they will to try and get me the help I need - excellent service, thank you!
My drs appointment - I was listened to and actually made to feel that I’m not wasting their time and the reason why I was there was not to be dismissed and to just live with. My Dr wanted to cover all possibilities to get the most accurate test results to then address my symptoms with the correct medication. I came away feeling like I can be helped here which is not an experience I have had in previous surgeries.
GP surgery review: abbeywell-surgery
Title: Wonderful
Rating: 5 out of 5
Visited: October 2023
The doctor really listened to me and took my worries seriously. She gave me time and talked through the process, and I came away feeling a big weight had lifted.

All members of staff I encountered were friendly and extremely helpful.

Following my appointment I needed to book in blood tests, and the helpful receptionist managed to get me booked in 15 minutes later.

Such a wonderful surgery with attentive and efficient staff.
GP surgery review: abbeywell-surgery
Title: Excellent
Rating: 5 out of 5
Visited: September 2023
My GP and the Social Prescriber were really caring and  reassuring.
I would thoroughly  recommend the practice.
GP surgery review: abbeywell-surgery
Title: Superb and caring treatment by all concerned
Rating: 5 out of 5
Visited: August 2023
My visits today were a pleasure despite needing treatment and advice. The reception area staff made me feel welcome and at ease. The doctors I saw were so caring and made me feel a valued 'customer'. They didn't rush and I couldn't be more pleased with the consultation and follow up. Many thanks. The total opposite fall then negative press at the moment. A dedicated team.
GP surgery review: abbeywell-surgery
Title: Helpful
Rating: 5 out of 5
Visited: August 2023
I found the GP very kind, helpful and a very good listener. My problem was solved and I had a blood test and one other test which were both normal.
GP surgery review: abbeywell-surgery
Title: Appointments
Rating: 1 out of 5
Visited: August 2023
We are still trying to make an appointment for a new onset cough
We are told to call back at 2pm daily ,only to be told there are no appointments and there are no routine appointments that can be made. They have never trialed this or taken details or escalated this. There is no other way of contacting the surgery and feedback contact forms through the website are not returned.
Extremely poor service
GP surgery review: abbeywell-surgery
Title: Very happy
Rating: 5 out of 5
Visited: August 2023
I was seen promptly (5 mins before my actual time). There is usually a problem with my veins when I have blood tests but the HCA was able to take the blood straight away. She was very professional and considerate to my slight anxiety.
GP surgery review: abbeywell-surgery
Title: Totally Happy
Rating: 5 out of 5
Visited: August 2023
Always happy with the surgery's service - today was no exception.  Very thorough with investigations, referrals and care.
GP surgery review: abbeywell-surgery
Title: Great
Rating: 5 out of 5
Visited: August 2023
Efficient service with Ally. Nothing good communication. Found the overall experience to be very good.
GP surgery review: abbeywell-surgery
Title: No issues
Rating: 4 out of 5
Visited: August 2023
Appointment was easy to arrange (in person at reception rather than phone). When I visited for my appointment service was a bit delayed but the practitioner apologised and was very lovely, no issues.
GP surgery review: alma-road-surgery
Title: Really Upset
Rating: 1 out of 5
Visited: December 2023
I’m so disappointed and angry at how I’ve been treated by this surgery. I was a patient with Abbeywell for 50 years and was never made to feel like I do now, I wish I could go back there! 
I have tried contacting the manager to discuss my concerns but have heard nothing back. I’ve been in pain for weeks and have been treated like a child. My doctor has lied in the referral which is appalling and I have no faith or trust in him at all. I’m so upset with them and I truly hope they try to rectify this.
GP surgery review: alma-road-surgery
Title: Amazing practice.
Rating: 5 out of 5
Visited: August 2023
Firstly my GP is great! Secondly, I had an appointment with the nurse and she really was amazing. I have been having some problems which have been affecting my life quite badly and once I’d left I felt like a load had been lifted. She was empathetic, extremely patient with me and she didn’t rush me to leave which I know can cause stress sometimes. I really feel like she cared about me and wanted to help. She was so knowledgeable which is great.
Can I also mention the lovely receptionist that was working on 7/8 in the afternoon. She had people coming at her from all angles yet she stayed professional and friendly and smiled throughout even though she probably felt like screaming. I understand the pressure she is under and she did a grand job. I’m new to this practice and it’s lovely. Well done everyone.
GP surgery review: alma-road-surgery
Title: Very helpful
Rating: 5 out of 5
Visited: April 2023
They have always been so helpful, reception and doctors when I have needed them for myself and daughter recently. They are overrun but try their utmost to find suitable solutions to fit in with you and help you. I am very grateful for their help and hard work.
GP surgery review: alma-road-surgery
Title: Bad reception
Rating: 1 out of 5
Visited: March 2023
My partner called to book appointment to see doctor she has a lot of pain explained what was wrong then the receptionist said there is appointments available but we have to keep for the elderly call back tomorrow so that means we pay for National security and tax for what only when we old we get appointments pluss she’s a support worker and nobody cares work work work and no support unbelievable
GP surgery review: alma-road-surgery
Title: Good service
Rating: 5 out of 5
Visited: December 2022
Visited surgery this morning, saw doctor on time, not crowded and was very pleased with the outcome. Was able to arrange appointment on line and the whole process very easy
GP surgery review: alma-road-surgery
Title: Painfull practice
Rating: 1 out of 5
Visited: April 2022
Having a knee problem,couldn’t see my GP for 3 weeks,got an appointment with another doctor who looked at my knee then went to my GP for advice. Had x-rays at Romsey hospital 3 weeks ago which they informed me would be in the hands of my GP within 7-10 days . Have had nothing from alma rd surgery.
GP surgery review: alma-road-surgery
Title: Casual Indifference to Request
Rating: 3 out of 5
Visited: March 2022
I needed a letter to confirm my medical history in order to make a claim for compensation.

They had ten days to provide this letter.

They failed to do so in spite of phone calls and emails, and so I have lost the opportunity to claim a significant sum of money.

I feel that they treated me with a casual indifference. They just didn't seem to care.
GP surgery review: alma-road-surgery
Title: Caring, concerned and compassionate
Rating: 5 out of 5
Visited: February 2022
Being aware of the pressure the surgery staff are under due to Covid I was reluctant to make an appointment.  However, due to various health issues it became necessary to bite the bullet and arrange to see my   GP recently.  I went with a written list of concerns finding it easy to forget important details in the time allocated for appointments.  I came away feeling listened to, understood, reassured and pleased with what was achieved, which included an urgent hospital referral, a COPD review and a letter chasing up an overdue appointment with a Dietician. We covered the concerns on my list and nothing was overlooked. 

I should add here that the NHS have been remarkable too, with two procedures arranged within the next eight days.  

  I have been with Alma Road Surgery for many years and have always found their receptionists very helpful, friendly and accommodating.  Same with the healthcare nurses, the dispensary staff and the phlebotomists.  I've also met several of the doctors when my own GP has not been available, and have always been treated with respect.  

I have nothing but praise for Alma Road Surgery, and would like to thank all the staff for their caring, concern and compassion.