janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: millcroft-medical-centre
Title: Rude Nurse
Rating: 2 out of 5
Visited: October 2023
After submitting an e-consult regarding possible onset of tonsillitis (which I have had many times before so I know what it looks like), I received a phone call from one of the nurses (I cannot remember her name). She had a very rude attitude to begin with, and was then rude in what she said. Despite the picture I attached showing clear redness and spots on my throat, she proceeded to tell me “there is certainly no redness or swelling, and you certainly do not need antibiotics for this.” I felt taken aback my her attitude and as if she was gaslighting me and making me feel stupid for even asking for help. I remember her calling me at the start of the year for a similar concern and her having the same attitude, so I dread to think what her attitude is like with everyone else. I should add, everyone who I’ve shown my throat to in person has said how red it is and that I should call the doctors, so I’m not being over dramatic. 
I think it’s time that I change my GP surgery to be honest!
GP surgery review: millcroft-medical-centre
Title: Extremely difficult making an appointment
Rating: 3 out of 5
Visited: September 2023
There seems to be a gap in contact details such that telephoning the GP appears the only option. There is no messaging in the NHS app or email address available. Telephoning results in +45 minutes wait assuming attempting contact when the phone lines open. Calling later in the day results in a constant engaged tone. As a patient with acquired sight loss this is prohibitive and certainly not inclusive. This adds unnecessary and an unhelpful level of stress in an already stressful situation. Previously I have had to attend the Practice in person in order to make an appointment because I have not been able to speak to anyone on the phone. I find myself in the unenviable position that I cannot drive at this time so how does the Practice expect me to arrange an appointment. This follows recent eye surgery and mandatory posturing.
GP surgery review: millcroft-medical-centre
Title: Unsolicited text
Rating: 3 out of 5
Visited: July 2023
Unsolicited text re bowel cancer screening - there should be an option to reply that not interested in this or any other pre-emptive tests.  I cannot be the only patient who'd rather not know.
GP surgery review: millcroft-medical-centre
Title: Unhelpful automated telephone system
Rating: 2 out of 5
Visited: April 2023
I've been trying to speak to someone this morning but cannot seem to get through.  The automated system keeps repeating itself no matter which option I chose.  Then it tell me to use the on line triage - what if I had no access to a computer??? This surgery's service has gone downhill in the last 10years and it seems to be getting worse. You have to keep ringing and ringing (some of us actually have to work for a living and cannot spend copious amounts of time on the telephone). Sometimes cannot even get an appointment as they are all gone (the illness doesn't make an appointment). If you're sick today you cannot exactly tell your body not to be sick today - come back tomorrow when I can get an appointment.  The surgery has expanded for worse....
GP surgery review: millcroft-medical-centre
Title: Reception
Rating: 4 out of 5
Visited: February 2023
I can never get through by phone so went to the surgery . Parking fine. Lovely , friendly receptionist couldn’t have been more helpful . Apology for phone explanation and gave reason why . Nothing was too much trouble
GP surgery review: birchwood-medical-centre
Title: Blood test results after month
Rating: 1 out of 5
Visited: December 2023
Blood test have been taken to find out whats wrong but the doc answer about results will be after month esspecialy results showed ad abnormal but whats wrong they will tell you after month,so you need live in a stress all month without knowing whats going on:(
GP surgery review: birchwood-medical-centre
Title: No Doctors
Rating: 1 out of 5
Visited: September 2023
I have been into the centre yesterday and today to book an appointment only to be told there are no doctors available they have all phoned in with sick,the receptionist didn't even know when there would be any doctors returning to work.
GP surgery review: birchwood-medical-centre
Title: What happened ?
Rating: 2 out of 5
Visited: June 2023
I have used this practice from the very beginning and prior to Covid it was five star all day long in fact 5 star plus. Unfortunately since Covid we are now looking at a 2 star practice. Far too many mistakes made, appointments booked and when you turn up there is no record. 

It’s such a shame that a once great practice has declined so much.
GP surgery review: birchwood-medical-centre
Title: A superb BP Practice
Rating: 5 out of 5
Visited: March 2023
I have been a member of this practice since its inception and and have had excellent treatment over the years.  
I have always found the staff in all functions within the practice to be helpful and friendly and the my medical treatment has been excellent.
Thank you to everyone at Birchwood who has who helped me over the years and right up to the present day.
GP surgery review: birchwood-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: February 2023
To be able to get an appointment in this surgery,  you have more chance seeing a shooting star!! I couldn't get an appointment for 3 weeks to be able to get a sick note for work. Whenever you ring for an appointment,  you get made to feel like your in the wrong for ringing,  that you should have used the econsult service, but that is always switched off within 5 mins of opening.  I can not get seen by this practice, no matter how hard I try....I'm still trying to get seen and now there is multiple things I need an appointment for...but you can only do one thing at a time! You also get told that before coming to see a gp, you should either self diagnose,  see a pharmacist or go to A&E!!
GP surgery review: birchwood-medical-centre
Title: Very Good
Rating: 5 out of 5
Visited: June 2022
Every service I have used in Birchwood Medical Practice has been excellent. I love the econsult service - saves waiting on the phone. Even phone calls are answered quite fast and are friendly and helpful. Every appointment has been superb. I have seen friendly, helpful, knowledgable people from every discipline. It makes no difference if it's an urgent appointment or routine. Tests and check-ups are followed up. Referrals are made promptly. I believe that good use of the tech has made a big difference to efficiency, as well as well-educated and motivated staff. My only complaint is that no use is made of email to communicate with patients. Apart from econsult - the interaction is all by text, phone or in person. I'd like to see use of email and also video consultations introduced.
GP surgery review: birchwood-medical-centre
Title: Wonderful practice
Rating: 5 out of 5
Visited: April 2022
I had a foot check up with the diabetic nurse from Birchwood surgery,it was on time.She was a wonderful ,kind person.
Very nice experience.
GP surgery review: fearnhead-cross-med.ctr.
Title: worse practice
Rating: 1 out of 5
Visited: December 2023
I have got rash on my neck and chest since Sunday and I knew it would be nightmare to get an appointment.
 I went to pharmacy and they gave me cream andantihistamine but it  got worse so I tried to fill on line form and I got this message: 'Fearnhead Cross medical centre is currently unavailable for requests on paches. so I called them after 25 minutes waiting in queue I was told to call 111 or go to Widnes or Leigh. 

Recently I received a text that appointment system is changing, so no one can get an appointment without filling in an online consultation.This is a ridiculous change, it is effectively blocking access to a GP. 
we have to get up 6 in the morning and rush to our lap top to be able only fill the form before they reach their limit, then the surgery will decide to see us or not. 
I want to know with this new changes what is your on line limit?
GP surgery review: fearnhead-cross-med.ctr.
Title: Change to GP appointment system
Rating: 3 out of 5
Visited: November 2023
Received a text that appointment system is changing, so no one can get an appointment without filling in an online consultation.  This is a ridiculous change,  it is effectively blocking access to a GP.  I have 3 elderly relatives that rely on me for health needs, of whom are in poor health.  None of whom are of digital minded generation.  I will not be filling in patches as it is not a process that I find helpful for me or any family member.  Where does that leave me and family? Without any access.  As someone who also has significant mental health myself, this change is a process that effectively blocks access.  I am pretty sure it blocks access for a number of people with severe mental health issues and places additional stress on informal carers who are expected to complete patches for those vulnerable.  It really is one of the worst ideas the surgery has had.  Care from the surgery has declined over last 12 months and this change will see a further decline in service.  Well done for excluding those who are vulnerable and have health needs.  So much for an inclusive service.  Ringing up so surgery can assist is not an option for some people with issues.  So taking away online booking is creating an additional barrier for people.  Patches 30 minutes is not enough to complete it, well it isn't for me who has processing issues and things take alot longer.  This new system is serverly flawed and the worst idea I've heard from the surgery in being a patient my whole life.  I think this may be changing soon for me and my family to a surgery that is inclusive and doesn't operate such a ridiculous system.  Patches itself is worse than econsult was, if had a half decent online system but whole thing leaves a lot to be desired.  You say want improve access but you are effectively blocking and excluding those who don't want or can't use patches.  So you just leave those people and end up with more long term chronic issues.  This surgery is changing for the worse, not for patient care that's for sure.  You offer no alternatives, how is that fair healthcare?
GP surgery review: fearnhead-cross-med.ctr.
Title: 45 minutes
Rating: 3 out of 5
Visited: March 2023
45 minutes awaiting to be connected on the phone ,should be more lines instead of 1 phone. Pity been using this doctors  for a very long time and i am afraid the service has gone worst over the last few years.After waiting for 45 minutes on the phone costing me money which icannot afford as being on pension,put it down as the queue was not moving,.
GP surgery review: fearnhead-cross-med.ctr.
Title: Fantastic receptionist
Rating: 5 out of 5
Visited: February 2023
The Scottish girl on reception was absolutely fantastic. I went in to ask about my daughters scan results as I didn’t understand them and she went over and above in making sure I understood, even going in to ask the doctor. She is an asset to the surgery.
GP surgery review: fearnhead-cross-med.ctr.
Title: Courtesy costs nothing.
Rating: 1 out of 5
Visited: January 2023
Attended surgery for consultation and when leaving attempted to take a face mask to replace my damaged one. Clerk immediately shouted "masks are for patients only and you already have one. We do not have an endless supply you know". Why the nasty tone, is it part of the training? Abuse rule should cut both ways.
GP surgery review: fearnhead-cross-med.ctr.
Title: very bad service
Rating: 1 out of 5
Visited: November 2022
I called the surgery and I was in position 6 in the queue after 40 minutes when it was my turn the line they cut me off. can some one tell me how I can speak to some one? I already tried consultant but it wouldn't let me do it either. it is  ridiculous.  don't know why we pay national insurance when we don't get the service. all they do blame Covid. I call again and so far waiting for 10 minutes . I am  in position 2 let's see for second time they cut me off.
GP surgery review: fearnhead-cross-med.ctr.
Title: Disoppointed
Rating: 2 out of 5
Visited: November 2022
it is 15.32 and surgery is open. I have a tried to fill consultant form to get help with my condition but I got message that econsult is available during surgery opening hours and woudln't let me to fill the form, so I decided to call surgery as I am typing it has been 30 minutes I am still waiting to speak to someone. I work during day and it is very difficult to contact the surgery. when you complain they say they are sorry and ask to call surgery to discuss the mater but we can't get through.
GP surgery review: fearnhead-cross-med.ctr.
Title: No appointments and no call on eConsult
Rating: 3 out of 5
Visited: September 2022
Cannot get an appointment for love nor money…. So i try eConsult as apparently this is a more accurate triage and better use of resources…… shame they don’t ring you as promised.

I get that your busy due but if you’re going to promote a service then make sure patients receive the call! Another day of no call = just rude
GP surgery review: fearnhead-cross-med.ctr.
Title: Whats the point?!
Rating: 1 out of 5
Visited: July 2022
Why am I paying national insurance for a facility that doesn’t cater for people who work. Tried to get through by phone and couldn’t, gave up and had to leave work early to see if I could get an appointment. Was told by the person behind the desk in the totally empty waiting room that there were no appointments and to go to the pharmacy and ask their opinion. I understand that their are constraints due to the ongoing Covid problem but what are those of us who work supposed to do?
GP surgery review: fearnhead-cross-med.ctr.
Title: Terrible
Rating: 1 out of 5
Visited: June 2022
I joined this practice the Longford st one and a lot of my prescriptions were removed. Prescriptions that a consultant gave me. This included gluten free bread.   I had to fight to get it back. One of the most incompetent surgeries. If you are coeliac avoid. They have no understanding.
GP surgery review: padgate-medical-centre
Title: Rude Management
Rating: 1 out of 5
Visited: September 2022
Totally disgusted about the way I got spoken too and how she wasn’t willing to ask the Doctor for more information which would have cleared the matter up immediately. No wonder they are ranked near the bottom . Maybe look into your patient care more closely. Big shout out to the Doctor he was lovely.
GP surgery review: fountains-medical-practice
Title: Lovely receptionist
Rating: 4 out of 5
Visited: October 2023
Lovely lady on reception dealt with my needs spoke to her a few times and she is very good at getting things sorted for you.
GP surgery review: fountains-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Rang for an emergency appointment at 8am by 8.04 I had an appointment for the same day,  receptionists was very friendly and polite,  doctor was great,  followed up and sent a prescription to the chemist of my choice.  Would definitely recommend
GP surgery review: fountains-medical-practice
Title: Always helpful
Rating: 5 out of 5
Visited: April 2023
I have not had a experience at the practice in all the years I've been going there. They are always willing to help and accommodate you.
GP surgery review: fountains-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
All the staff are friendly & polite. I have received the best care on my most recent couple of visits & have left feeling reassured.
GP surgery review: fountains-medical-practice
Title: Great efficient practice
Rating: 5 out of 5
Visited: April 2023
Staff friendly and welcoming, doctors are excellent and listen to all your problems and give you the best treatment.
GP surgery review: fountains-medical-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2023
I joined the practice last July and i am extremely happy with the care i have received. 
I have nothing but positive things to say and i would recommend this practice to my friends and family :)
GP surgery review: fountains-medical-practice
Title: Awful Practice.
Rating: 1 out of 5
Visited: January 2022
Will be changing practice ASAP. Constantly being belittled, upset by staff, talked down to (especially by the reception staff). The doctors at this practice all seem to have different ideas of care and disagree with eachother - I get no proper care or answers to any of my queries. The level of care is awful. I'm not the only person with unpleasant experiences here - you should REALLY look into this issue.
GP surgery review: garden-lane-medical-ctr.
Title: Excellent welcoming practice
Rating: 5 out of 5
Visited: March 2023
Excellent, well run service. I’ve always found the staff from receptionists to nurses and doctors really helpful, professional and approachable. They have acted promptly to concerns and referred me when required. Having moved from across the border, I really appreciate a well run and resourced medical centre.
GP surgery review: garden-lane-medical-ctr.
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
I registered around 2 years ago when I started university and I've have received a lot of help from the doctors and nurses here. When I had low mood they gave me an online therapy platform, when I had anemia I got an iron infusion and they facilitated a referral for ADHD testing. When using econsult they will usually get back to you the same day. All the medical staff and receptionists are incredibly kind and friendly. I keep trying to get my friends at uni to register as I have received a really good quality of care.
GP surgery review: northgate-medical-centre
Title: Helpful and friendly
Rating: 5 out of 5
Visited: September 2023
I had a great experience at the surgery today. My doctor was friendly and helpful, but most importantly put me at ease and listened to me. I have been a patient here since 2005 and have seen the surgery change and get better in my opinion. I would highly recommend the practice.
GP surgery review: northgate-medical-centre
Title: Amazing Practice
Rating: 5 out of 5
Visited: March 2023
I can not fault this service in anyway. They supported me well with my mental health, physical health, and a new neurological diagnosis I received. The doctors were fantastic and the reception staff were always courteous and helpful.
GP surgery review: northgate-medical-centre
Title: A big Thank you!!!
Rating: 5 out of 5
Visited: February 2023
This is my Mothers practice (not mine) . My mother had huge problems after surgery and wanted to thank all the receptionists and doctors who went the extra mile to help/diagnose/react to my calls and concerns. My mother was eventually readmitted to hospital thanks to the quick action of the doctor and is now doing really well. With heartfelt thanks to all of you.
GP surgery review: northgate-medical-centre
Title: Friendly service
Rating: 5 out of 5
Visited: February 2023
After not attending the doctors surgery in person  for quite awhile it was such a nice experience to be greeted by a new doctor whose approach made me feel welcome supported and in good hands.
I was given the time required to fully explain my symptoms and was offered an examination chat and advice for going forward to try to alleviate my issues.
No one enjoys having to visit the surgery but I won’t hesitate in future to telephone reception and book in and sort my problems out .
GP surgery review: northgate-village-surgery
Title: Sad to leave
Rating: 2 out of 5
Visited: April 2022
After being with this surgery for 30 years I have decided to leave and change practice. I understand the pressures during the pandemic but for the practice to still not have any bookable face to face GP appointments is not how I wish my surgery to work. You have to book a telephone consultation first which often is over 2 weeks away, and then if a face to face appt is needed another wait is incurred. Or alternatively you need to say it’s an urgent issue to speak to a doctor and I was reprimanded once for doing this as it wasn’t deemed urgent. So sadly after many years of excellent GP care I am moving to a surgery who offers bookable face to face appointments and also on the day appointments if you call in the morning.
GP surgery review: the-elms-medical-centre
Title: The Elms look after us so well
Rating: 5 out of 5
Visited: February 2023
I have been a patient with the Elms for many years and have always felt that I and my family recurve excellent care from all the practitioners and staff there.

Over recent years it has been noticeable how the Elms has become even more proactive and efficient in such areas as arranging screening and generally following up issues. 

I have also found that they are well connected to a multitude of local medical services such as physiotherapy, minor surgery clinics or specialist services such that issues get dealt with efficiently.

In general, I am finding the care here excellent.
GP surgery review: the-elms-medical-centre
Title: Fabulous
Rating: 5 out of 5
Visited: October 2022
just wanted to say what a fabulous service and care we received today. The lovely person who answered the call, the simplicity of sending a photo and the doctor who dealt with it all. Thanks so much for working so hard to look after us.
GP surgery review: civic-medical-centre
Title: To many mistakes
Rating: 1 out of 5
Visited: September 2023
Really disappointed with lack of knowledge from Gp. Thank goodness for google. Came out of consultation after diagnosing my own condition. If I wanted more information it’s another patches form to fill out and wait another month to be seen If you speak up or question anything you get told you are aggressive/mental health etc was asked to come in for a review, no bp taken, no weight just a blank , none expressional look from the doctor.
GP surgery review: civic-medical-centre
Title: Exceptional
Rating: 5 out of 5
Visited: June 2023
Having privately thanked Cmc  for their expertise and service over the past 58 years, I'm pleased to "go public". Unfortunately I have had to use their services many times,(sometimes I feel like a member of staff the number of times I attend) I have nothing but praise
For their attention and assistance and diagnosis
over the last, more than, half century. Thank you all, past and present.😀
GP surgery review: civic-medical-centre
Title: Amazing surgery and gps, nurses
Rating: 5 out of 5
Visited: May 2023
Another great service today by all of the team, amazing gps and nurses here. Lovely lady on reception too.
GP surgery review: civic-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: March 2023
I would just like to thank this practice, I've been with them for 37 years and I've never had a problem getting an appointment.  My daughter was home from uni at Easter, rang for an emergency appointment and had one 20 mins later, then needed a review a week later and got one the next day. I always find the reception staff extremely helpful and always get sorted when I ring them- never get fobbed off. GPS are always excellent and refer if needed. Cant express my gratitude to this surgery enough especially when you hear all the bad press regarding GPS. Thank you so much for being an amazing team x highly recommend x
GP surgery review: civic-medical-centre
Title: Nothing but good comments
Rating: 5 out of 5
Visited: January 2023
I’ve been with this surgery for 7+ years, and have had numerous contact with various doctors, nurses and receptionists. All very professional and approachable. I have never struggled to get an appointment or through to reception, even during the pandemic. I always received communication immediately following an e-consult. My prescription is always processed in good time. From my experiences, this surgery is very well organised, despite obvious NHS pressures. They are all probably burnt out and understaffed like the rest of the NHS, but have always made me feel like my issue was important. This makes the world of difference to a patient.