janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: cross-deep-surgery
Title: Exceptional practice and staff
Rating: 5 out of 5
Visited: August 2022
In a time where there is such a negative view of GP surgeries, it’s important to show appreciation to those surgeries that have never faulted in their commitment to patients. 
 Cross Deep have never failed in their commitment to me and my family.
The reception staff, nurses and the GP’s we have seen, have shown nothing but kindness, compassion and the upmost professionalism throughout the toughest of times.
GP surgery review: grafton-medical-partners
Title: Understanding and action
Rating: 5 out of 5
Visited: January 2023
When you think something might be wrong with you, not sure what, it’s easy to worry. And it’s easy to not know how things work in medicine. How appreciative then am I to come to Trevelyan house and meet people who made me feel like they take it on board, act (call when they say they will) advise and above all…. Care. Wish all practices could be like this one
GP surgery review: grafton-medical-partners
Title: Aftercare
Rating: 5 out of 5
Visited: December 2022
Following surgery, the aftercare from the practice nurses has been fantastic. They scheduled appointments at short notice, really took time to make sure that I was comfortable and ensured that my recovery was as smooth as possible. Thank you
GP surgery review: grafton-medical-partners
Title: Excellent weight loss scheme
Rating: 5 out of 5
Visited: December 2022
My GP referred me for a local scheme to encourage weight loss.  I joined a local weight loss group and received 12 free sessions to encourage me to commit to a healthy eating programme.  I have achieved a goal of losing those pounds and feel much better for it.  The surgery were really introducing me to this scheme and with follow ups as to my progress.
GP surgery review: grafton-medical-partners
Title: Weening off antidepressants
Rating: 5 out of 5
Visited: December 2022
I started in April slowly being weened off antidepressants that I had been prescribed because of my reaction to the isolation brought on by the COVID lockdowns.  I was anxious about coming off this medication but thanks to the care of a wonderful doctor who monitored me with regular appointments throughout the summer and autumn, I am now free of this medication and feel fine.  I do realise how incredibly fortunate I have been as appointments are so often like gold dust.  So I thank my doctor and  Trevelyan House Surgery enormously for the care that I received which has been just amazing.
GP surgery review: grafton-medical-partners
Title: Same day appointment
Rating: 5 out of 5
Visited: November 2022
Went in at 8.30am and was offered an appointment for that afternoon. Staff are kind and friendly and it’s a modern clean practice.
GP surgery review: grafton-medical-partners
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
The Practice has updated its website recently.
Now were not only able to have repeat prescriptions orders online but to book a GP consultation via a  telephone or Video call online. A progressive way of working and avoiding hours on the phone for a non emergency appointment. But importantly having a confidential communication for requiring an appointment.
This practice has always been in the forefront of any changes within the NHS
GP surgery review: grafton-medical-partners
Title: Extremely modern, clean and efficient
Rating: 5 out of 5
Visited: September 2022
Recently visited Grafton Medical Partners (Trevelyan House Surgery) for a booster COVID vaccination. Whole experience very well organised, friendly and efficient. This is the NHS at its very best,
GP surgery review: grafton-medical-partners
Title: Disabled student allowance letter
Rating: 5 out of 5
Visited: September 2022
I have requested a disabled student allowance letter from my GP as I am diabetic. I was looking to use the letter to apply for the disabled allowance and the gp where kind enough to write the letter as fast as they can and as it was a day before my birthday they decided to not charge me for it which was really nice of them and shows their care and love to their patients. Therefore I would strongly recommend trevelyan house surgery for everyone.
GP surgery review: grafton-medical-partners
Title: Shockingly Good
Rating: 5 out of 5
Visited: August 2022
Any time I request an appointment I am given one. Every time. I always feel listened to, I always feel welcome and I always feel comfortable to share any concerns.

The GPs are lovely, the pharmacists who assist with med reviews are lovely, and the reception staff are lovely. This is the first GP surgery I’ve been to where the reception staff are genuinely nice and want to help as opposed to judge. 

In a time where everyone seems to be complaining about their GP surgeries and there being no appointments, I feel so blessed to have Trevelyan as mine. Thank you guys.
GP surgery review: grafton-medical-partners
Title: Friendly and fast
Rating: 5 out of 5
Visited: July 2022
Managed to get an appointment and resolve everything quickly and efficiently. Definitely a busy practice, but staff were friendly and helpful
GP surgery review: keston-medical-practice
Title: Quick and efficient!
Rating: 5 out of 5
Visited: April 2023
I completed the Online Appointment Application Form, and within one hour I had a phone call. Withing two hours I had seen a  Doctor. Much quicker than I expected. Thank you.
GP surgery review: keston-medical-practice
Title: 62 days to get a  CT scan - waited 14 days for bad result
Rating: 1 out of 5
Visited: April 2023
Following on from my review dated 18/04/2023.  Finally saw a Dr on 25/04/2023 and had CT scan on 27/04/2023. Called three times to get result. Finally told on 11/05/2023 that needed urgent referral to Hospital Neuro unit. 12/05/2023 notified by Hospital of appointment date. Then on 13/05/2023 Hospital cancelled appointment as Dr's referral was not completed correctly. I therefore contacted Keston House to get an update and was told the “paper” Dr had closed the referral and they could not help. What a shambles. Hospital helpful in trying to sort out another appointment in maybe 2 weeks’ time.  Left with untreated brain problem.
GP surgery review: keston-medical-practice
Title: Awful Service
Rating: 1 out of 5
Visited: April 2023
We are travelling to South East Asia and I wanted to know what vaccinations  are necessary and to arrange them via my GP. On phoning the surgery saying that we are travelling in May, we were told that they don't deal with vaccinations and an on-line form has to to be completed, which we did on the 6 April 2023. 

Today, 8 days later after the conversation with the surgery and filling in the form, I receive a message from the surgery offering an appointment the day before I am due to leave. A series of messages then followed where the surgery say what vaccinations they think I should have: and that they have no appointment slots: and that I should have given them 6 weeks notice: and I should have the vaccinations done privately.

The surgery did not say anything about 6 weeks notice when they were told about the trip being in 4 weeks. The surgery took 8 days to get back to me offering an appointment that would not have been appropriate and instead of trying to offer some help or assistance, the surgery said that I should get the vaccinations done privately.

On talking to a Chemist recommended by '111', apparently the actual recommended vaccines are different to what the surgery have said; who am I supposed to believe? (not the surgery).

I have tried calling the surgery to discuss this, but as usual, I have been in a queue for ages and gave up when I was 16th in the queue.

Why didn't the surgery tell me there was a 6 week notice period when they were first contacted? 
Why didn't the surgery try and help sort the problem out? 
Why did the surgery wipe their hands of it and say that I should go private? 
Why have the surgery suggested different vaccinations to those suggested by the Chemist?

It would also have been nice to be able to talk to someone rather than just receive rather curt messages from them.
GP surgery review: keston-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: March 2023
I was dealt with courtesy 
Same day as reporting problem
Doctor was extremely efficient and very courteous in how she treated me 
Listened and checked thoroughly
GP surgery review: keston-medical-practice
Title: Website Faulty and Poor Communications
Rating: 1 out of 5
Visited: March 2023
The newly introduced website linked appointment process works for every service provision except doctor appointments! Telephone response waiting times exceed 30 minutes, which makes it unsurprising they have concerns about patient aggression when they get through!
Clerks interfere with repeat prescription requests without clarification or explanation why they are ignoring the Doctors medication recommendation. 
Like most faulty systems, the people themselves are perfectly reasonable when you can get to see them.
GP surgery review: keston-medical-practice
Title: Terrible service
Rating: 2 out of 5
Visited: March 2023
The service is nothing short of unacceptable, especially for the elderly who are unable to access the internet. I spent the best part of a month trying to get an appointment, struggling to get through to the practice who said they had rung me, got no answer and then closed the call! This happened several times.

Everytime I ring the practice, I have a waiting time of at least 30-40 minutes on hold. This practice is working hard to make their services unaccessible for the vulnerable and the elderly.

The receptionists are well trained to divert you away from seeing a doctor. I have never experienced such terrible service to access a doctor to see me.

If I could find another practice locally, I would definitely register somewhere else.
GP surgery review: keston-medical-practice
Title: Delays in test results, inaccessible
Rating: 1 out of 5
Visited: March 2023
Had to hold over 45 minutes to speak to a receptionist. She could not share the test result done on 23rd Feb, almost 4 weeks ago, as he said the GP had not approved it. When I expressed my concern, she said flippantly, we are a very busy surgery. That she will 'chase' the GP for me but she did not know when I can expect a callback or information. She kept talking over me, saying she had many callers waiting, and then hung up on me. Most dissatisfied.
GP surgery review: keston-medical-practice
Title: Impossible to get an appointment, poor website/info
Rating: 1 out of 5
Visited: March 2023
The Moorings was once an excellent surgery. Now that it has amalgamated with Keston I haven't had a chance to sample the service as I cannot book an appointment.  

I've sat on the phone for nearly an hour only to get partway through the queue of other callers. You are advised that each call will take around 5 minutes to deal with. I get the impression that this may not even result in you being given an appointment but just get you onto the system to be considered for an appointment.

I've tried twice to book an appointment online. The first time the system let me go through the long process of applying, only to tell me the online system was closed,  but would be available the following day from 6am. 

Trying later the next day, at least I was told that the system was not available from the off. 

I have had to send an email - not to be used for appointment requests, to request an appointment as the other routes have failed. This, it states which should be responded to within 24 ***working*** hours.

The website is extremely poor, overcomplicated, and very wordy. I use websites every day and I really struggled to find what I wanted and then the functionality of the system. 

There is no Patient Participation Group or I would report this to them.

The poor reviews are telling, as is the lack of response from the surgery. 

Why is it possible for some surgeries to be able to accept walk ins, same day appointments or bookable appointments online or by phone, yet The Moorings cannot offer any of these?

No idea about the clinical care, as I cannot access it!
GP surgery review: keston-medical-practice
Title: Outstanding senior nurse
Rating: 5 out of 5
Visited: March 2023
Had a consultation with a senior nurse today who has been at the practice many years. I appreciate all the knowledge, personal service and sensible advice she has given me over many years. I hope she is appreciated in the practice as much as I, and I am sure other patients, appreciate her.
GP surgery review: keston-medical-practice
Title: Going Downhill Fast
Rating: 2 out of 5
Visited: March 2023
I have been registered with this practice for 50 years and in the early years found them good. Over recent years their service has declined drastically.  In 2011 they missed my and my wife’s cancer, causing a lot of problems. In February 2023 I contacted them re a head/hearing problem, it is now middle of April 2023. I have not as yet seen a doctor face to face. I have seen a clinician who was no help and I had to ask for ear dewaxing appointment, which in the end did not help at all.  Later I had a telephone conversation with a doctor who did not grasp my symptoms, went off at a tangent and I had to ask for a blood test.  To date I still have the same symptoms as I had in February. This week on contacting the surgery to obtain a doctor’s appointment as I was still suffering.  I was offered one in early May. For all I know I might have a brain tumour and require specialist treatment, but until May I will never know. I am not impressed with this surgery. Despite my 50 year association with them, they do not know who I am and over the years, I rarely see the same doctor.
GP surgery review: parkside-group-practice
Title: Good practice
Rating: 4 out of 5
Visited: August 2023
The nurse was on time for my blood pressure reading. I then went on to make two appointments for some issues and was asked a lot of questions by the receptionist,  which I found  bit intrusive
GP surgery review: parkside-group-practice
Title: Excellent
Rating: 5 out of 5
Visited: August 2023
I attended the Practise on Tuesday, 29th August for a fasting blood test.  I had received regular reminders, was seen promptly by a friendly phlebotomist and was soon on my way home for breakfast.
GP surgery review: parkside-group-practice
Title: Parkside group practice
Rating: 4 out of 5
Visited: August 2023
My appointment was on time and I was pleased with the treatment received. The nurse was caring and very patient.
GP surgery review: parkside-group-practice
Title: Was I dealing with an AI ?
Rating: 1 out of 5
Visited: August 2023
I have had a most astonishing text conversation. I was trying to explain that we have lost some of my son's medication and am running out, having only 3 pills left. The reply I was getting simply told me when the last prescription was issued and that I had ten days worth left. This was said three times. Was this a response from a human being or from an AI? If the latter I think I should be informed. If it was from a human then I am appalled at their lack of attention to what I am saying. (I have kept a copy of the responses if required).
GP surgery review: parkside-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
On completing the online request for an appointment I was contacted almost immediately and given an appointment within the hour.
GP surgery review: parkside-group-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2023
After getting a very quick response after I messaged the practice for an appointment,I saw a very thorough doctor who did numerous tests and examinations.I came away pleased that I had such prompt and good treatment.
GP surgery review: parkside-group-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2023
The care and attention I have received at this practice is second to none,both from the doctors and recently from the nurses who have done all they can to help me.
GP surgery review: parkside-group-practice
Title: Great help from the practise
Rating: 5 out of 5
Visited: June 2023
Yesterday I had a phone appointment.  The person I spoke to was excellent, gave me lots of helpful advice and was very inspiring
GP surgery review: parkside-group-practice
Title: Fantastic surgery in every way
Rating: 5 out of 5
Visited: May 2023
I have had to visit my surgery more frequently this year and I cannot rate it highly enough. Receptionists, GPs, nurses and HCAs are all wonderful, supportive, reassuring and so friendly
GP surgery review: parkside-group-practice
Title: Good assessment
Rating: 5 out of 5
Visited: May 2023
I highly rate the physiotherapist  who attended to me
Was able to problem straight away and her follow up showed care and interest in her patient
GP surgery review: central-medical-centre
Title: Thank you
Rating: 5 out of 5
Visited: July 2022
Recently I attended the surgery for an appointment for a medication review. I have a number of complicated medical problems requiring different drugs. I would like to say how good the pharmacist I saw was. He was knowledgeable, professional and had a nice manner.

Sometimes I get the distinct impression that you are not aware of just how good the surgery is. I consider myself lucky to be a patient. When I speak to my friends they often are unable to believe the treatment we receive. I have been with you for many years and during that time we have found your receptionists to be helpful and kind, with the doctors doing all they can to help me, brining me through difficult times.

As I get older my problems increase.  I try not to bother you or abuse the NHS. I know that I can be seen when there is a need or emergency.

I know that some patients can be difficult, so thought you might like to know you are all appreciated.

Thanks to all of you for being part of our wonderful NHS.
GP surgery review: central-medical-centre
Title: Do they even care?
Rating: 2 out of 5
Visited: May 2022
I knew it was too good to be true! I rang yesterday morning at 1pm and was told to call back at 3pm, which I duly did. The queue wasn’t too long - I was fourth - and after a brief wait the polite receptionist told me that the doctor would call me at 4.15 that same afternoon. So far, so good!
And then - nothing. No call, no text advising me it had been cancelled, postponed or whatever. Just me staring at a silent phone. Thanks very much!
With this sort of ‘customer care’ it’s no wonder the place has such a low rating. The fact this place is entrusted with the nation’s care fills me with shame and trepidation!
GP surgery review: central-medical-centre
Title: Very Caring Practice
Rating: 5 out of 5
Visited: May 2022
I recently attended the practice due to an infected finger and both the nurse and the doctor both gave great advice and treated my finger. As always great service.;-)))
GP surgery review: central-medical-centre
Title: Still awaiting a response
Rating: 3 out of 5
Visited: January 2022
I emailed the practice over 2 weeks ago, and despite it saying “ I confirm that my enquiry is not urgent, and it may take up to 2 working days before I receive a reply” I am still awaiting a reply……11 working days later. All I need was a simple yes or no
GP surgery review: morden-hall-medical-centre
Title: Thorough examination
Rating: 4 out of 5
Visited: September 2022
I felt the doctor really listened, I was not rushed and was given helpful advice. I was also referred with successful outcome.
GP surgery review: morden-hall-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Very easy to get appointment, the staff are very attentive and the GPs and nurses have always been great.
GP surgery review: morden-hall-medical-centre
Title: Prescription's
Rating: 4 out of 5
Visited: September 2022
Dealt with a helpful gentlemen who allowed me enough time to ask my questions with out feeling rushed and insignificant. This was a telephone appointment, that worked well for me, no time off work required. It was also helpful that he was able to take direct action, without the need to disturb a GP.
I have always found everyone at the practice very polite and do their best to help. 
A few errors have been made in the past, these can be forgiven as long as preventions put in place and lessons have been learned. 
I'm happy to be with this surgery, and I hope the staff are also happy working there
GP surgery review: morden-hall-medical-centre
Title: Great  practice
Rating: 5 out of 5
Visited: September 2022
Fantastic so helpful and great to know there is someone on the phone to help you full of knowledge and great ideas to help me thank you very much
GP surgery review: morden-hall-medical-centre
Title: Patient Care
Rating: 5 out of 5
Visited: January 2022
I asked for a letter for my learning provider. The Medical Practice was diligent to assist me and even reduced the fee because of my circumstances. That shows the correct application of ethics and morality in treating a patient with dignity in light of my circumstances and I would state that Medical Practice is extremely competent that applies to all of its staff.
GP surgery review: morden-hall-medical-centre
Title: Good practice - but please fix your on hold message
Rating: 3 out of 5
Visited: January 2022
Please, for the mental health and sanity of your patients, do something about your on hold message.  I have to make an appointment with your practice every two months, and to do so I have to phone.  My problem isn't that at peak times that the hold time can be 15 or 20 minutes.  My absolute problem is that when on hold I have to listen to the same 25 second message on an infinite repeat.  I am not being hyperbolic when I suggest that spending 20 minutes on hold and hearing the same message repeated literally 50 times both increases my agitation and makes me want to scream.  As a health practice you should really be considering with how something as torturous as being told every 25 seconds that "going online is easy, why don't you get give it a try" incessantly will effect your patients.  If your receptionists are dealing with cranky and agitated patients after they have had to sit through that for a very long time, you might want to consider the reason.   The worst part, is because it just repeats over and again it is impossible to ignore, because we have to be on the listen for when the real receptionist picks up.   I beg you, allow me to hold in silence, with the _occasional_ indication of what number in the queue I am.
GP surgery review: holmwood-corner-surgery
Title: Poor Service
Rating: 2 out of 5
Visited: March 2023
I contacted Holmwood Corner Surgery to schedule an appointment with a GP. However, I was informed by the receptionist that the only way to book an appointment was by completing the online form. Unfortunately, this new system requires patients to answer a series of questions related to various illnesses, including some that may not be relevant to them, such as sexual health-related questions that are not appropriate for children, or questions that include medical terminology not easily understood by everyone.
This process can be particularly difficult for individuals with busy schedules, limited computer literacy, or serious illnesses. Regrettably, some members of the staff have been unhelpful and even impolite, refusing to provide appointments unless patients complete the online form, even when they are dealing with a terminal illness.
It is unjust to penalise patients in this manner. My experience is not unique, as I have heard similar complaints from other patients who have visited Holmwood Corner Surgery.
As a developed country, it is imperative to offer high-quality healthcare services to all patients, including compassionate and understanding receptionists. Therefore, it is necessary for the management to take these concerns seriously and take immediate action, such as revising the appointment system and providing training to the staff to demonstrate empathy towards patients.