janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: city-square-medical-group
Title: Shambles
Rating: 1 out of 5
Visited: July 2022
Why did City Wellbeing Practice have to merge here? It's awful! I had to go to the surgery last week with my child (after repeated attempts to get her an extremely urgent appointment which ended up in me taking her to A&E). Whilst there, I saw at least three people complaining to the reception staff for failing to do their jobs correctly. I have to make a follow-up appointment to book a blood test but can I get through? Of course not. This surgery is awful, seriously thinking of going elsewhere, I can't believe how bad things have gotten!
GP surgery review: city-square-medical-group
Title: City square medical group E1 2QA
Rating: 1 out of 5
Visited: May 2022
Very disappointing service. Since they joined with Brayford square, their address has changed 3 times and they only notified me once. I was less than 10 minutes late because I went to the wrong address but they wouldn’t see me, however, they managed to waste over 30 minutes of my time telling me that I would get seen, then that I wouldn’t. Then the staff at the from desk went on to argue with each other because one of them seemed to think that I would get seen but another didn’t. 
Disgraceful service!!
GP surgery review: harford-health-centre
Title: We are no longer in 2020
Rating: 1 out of 5
Visited: January 2023
I dont understand why this surgery does not offer pre bookable appointments the pandemic is over. All other surgeries in the network offer pre bookable appointments. When you call the surgery they ask every patient to do online consult. What if the patient has a disability, reading or writing barrier, are these not taken into account. Its understandable for a young person to fill out the form as they are aware of these electronic systems but what about the older generation. As mentioned by their receptionists apparently all appointment are online consultations which is absolutely appalling. There are doctors leaving and locums leaving maybe the surgery needs to find the cause of why they are leaving. Maybe if the procedures put in place adhered to patients needs then GPs wont leave the surgery and patients wont complain. Maybe start caring a little bit about the patients and you wont receive complaints.
GP surgery review: harford-health-centre
Title: Exceptional service despite high levels of NHS pressures
Rating: 5 out of 5
Visited: December 2022
I would like to thank Harford Health Centre and the GPs for an excellent experience in assessing and referring my 17-month-old. We were called by a GP who arrange a Face to Face appointment within 2 days at a time of our preference. The GP we saw was exceptional, he took a lot of interest, explained everything well, did a thorough assessment and even called and discussed the case with the paediatrician (all within a '10-minute GP appointment). Given the amount of pressure  General Practice is facing, I was very impressed by the care, empathy and efficiency. Thank you so very much.
GP surgery review: harford-health-centre
Title: Unprofessional
Rating: 1 out of 5
Visited: December 2022
A nurse cancelled a screening without notifying me and I was treated appallingly by reception staff when I arrived for my cancelled appointment.
GP surgery review: harford-health-centre
Title: Appalling service
Rating: 1 out of 5
Visited: December 2022
My partner is a patient of this practice and has been having problems for a few weeks now. Regardles of this, to speak to the GP he must wait almost a week even though his symptoms are worsening. I was chasing this up for him and was just appalled at the service provided or the LACk of. I'm comparing this to my GP practice in another borough who are amazing and have the capacity to deal with the number of patients they have. This is just disgusting and there's honestly no excuse to be this useless of a GP practice. And the reviews on google are as appalling. Absolutely useless place.
GP surgery review: harford-health-centre
Title: I am very grateful for the very good service I recieved
Rating: 4 out of 5
Visited: November 2022
I cannot fault the service I received from my GP. She was thorough, compassionate and efficient. Within 24 hours of my online consult request I received a reply and was seen the same day. An appropriate referral was made and I had the necessary scans (which I am happy to say were ok) within 2 working days. The doctor followed up my appointment with a telephone call to discuss my results. I was initially apprehensive about online consult, but it is quite straightforward once you do it and it worked for me, Thank you very much for helping me when I needed it. I was treated with care and respect.
GP surgery review: harford-health-centre
Title: Go else where
Rating: 1 out of 5
Visited: November 2022
This is probably the worst Gp practice in the area. Its extremely hard to get an appointment as the e consult last from 8 am - 11am and when you do, you sometimes get seen by other gp practices. Thats not enough window time to book an appointment and the NHS website says they are open till 8pm which is incorrect. I hate e-consult and they should go back to telephone and face to face then u might actually get an appointment. The app is utterly useless and seriously missing data like prescription history even medical history is lacking. Say goodbye to repeated prescriptions because they will stop it and make you book appointment even when a specialist doctor has said to take the medication longterm.
GP surgery review: harford-health-centre
Title: Worst Practice in Tower Hamlets
Rating: 1 out of 5
Visited: November 2022
This is the worst practice in the whole borough, the practice is always empty yet they never have anyone answer the phones or provide any appointments. In an emergency you’ll need to wake up at 7am to do an eConsult and only availbe till 11am. This practice demonstrates that they are not concerned about the welfare of the service users and more for their own ease. This practice needs to be shut down or investigated and have some major changes implemented. The Practice goes against all NHS core values and I’m truly appalled that it’s only getting worse.
GP surgery review: harford-health-centre
Title: They refuse to let you book an appointment
Rating: 1 out of 5
Visited: October 2022
They send you to 111 if you need an urgent appt. refuse to book for you and say you first need to go through and e-consult which is useless when you have something that needs to be seen to be diagnosed correctly. Staff are unhelpful and the epitome of "Computer says no
GP surgery review: harford-health-centre
Title: Unprofessional
Rating: 1 out of 5
Visited: September 2022
The service is meant look after peoples health and well-being, but clearly this practice lacks in this area, my mother has not been getting her repeat medications and when she pops in to see or get a answer they say someone will call, it’s been 2 weeks nobody has called and they keep giving a false time that they can’t live up to, absolutely disappointed in this and will be taking more further actions regarding this.
GP surgery review: harford-health-centre
Title: Booking appointments need improvement
Rating: 1 out of 5
Visited: March 2022
The changes in booking appointments are not well communicated to patients. In a span of 3 months, we have moved from calling for appointments to using online consultation in apps to using the Centre website. Every time you call you get different instructions. When asked to provide more details you get hung up on. The instructions are not correct. Asking patients to click on options that do not exist in the website is not helpful.
GP surgery review: the-wapping-group-practice
Title: Rude customer service receptionist
Rating: 1 out of 5
Visited: November 2022
The receptionist at the wapping gp are extremely rude all of them they treat the patients very poorly and take more than an hour to answer calls, always making patients wait for no reason, we have to wait in the cue for ages to inform them about the arrival for the appointments and doctors thinking we arrived late, they’re always discussing about other patients very loud that others can hear it even the confidential details, using their personal phones while patients waiting in the cue or even outside the door they take long to open even if you ring the door bell 10 times, the worst receptionist ever, they have to hire new people and get them old ones out, doctors are good but some are quite stingy when it comes to prescribing medication especially for children even if you go with a major illness all they say if give them calpol but something won’t be cured by just giving paracetamol especially chest infection and diarrhoea for more than two weeks or more, please please improve the service,
GP surgery review: the-wapping-group-practice
Title: Life saver!!
Rating: 5 out of 5
Visited: November 2022
Thank you so much to the practice manager for helping us to get an urgent appointment to see our GP. My 65 years old mum had a deadly allergic reaction. They provide her urgent care also arranged an appointment with the dermatologist the next day due to her serious condition. Can’t Thank Wapping practice enough for being the life saver for my mum. Really appreciate the help honestly outstanding service. Thank You!
GP surgery review: the-wapping-group-practice
Title: Unfair treatment by staff in reception
Rating: 1 out of 5
Visited: November 2022
I have been on several GP surgeries but the receptionist in this surgery is just unacceptable. I went to the surgery for my telephone appointment explaining properly that I think my condition was best to be seen face to face but the receptionist just shut me off and asked me to go off despite already being there - only for the doctor to call me and say it is better to see my condition at the surgery. The receptionist was even speaking in their language that I can't understand with the others while laughing but I can understand one word which is related to my condition before I went out. It was very rude of them. I have even requested for my test result that was already available as explained by the GP and asked me to go to reception for the test result but the receptionist told me it will take 14 days for her to process. But then while I was there they were all just chatting with the other receptionists and doesn't seem busy on Friday afternoon. Another patient came in and she greeted politely and happily. I felt I was being unfairly treated without even doing any harm to them. It is not really good to be treated like this.
GP surgery review: the-wapping-group-practice
Title: Doctors are unsympathetic!
Rating: 1 out of 5
Visited: November 2022
Thank you for sending me the patient survey for the Wapping Group Practice.

I found this General Practitioner's doctors are unsympathetic, they are so rush during the appointment and you feel like they are intimidating you. They hardly make any referral or issuing prescription. When I asked the doctor for medical letter, I paid the money at the receptionist but when open the letter there was only my details, they have written any of past or present medical history. Waste of money and receptionist are also very rude all the time, they have no manners!
GP surgery review: the-wapping-group-practice
Title: Do they ever pick up the phone?
Rating: 1 out of 5
Visited: September 2022
e-services do not work, no one to pick up the phone after waiting for 25 mins (during normal working hours: Friday @ 12.21).
Totally unacceptable. Not sure what I can do to get help.. Shall go directly to A&E or private?
GP surgery review: the-wapping-group-practice
Title: Very disappointed with the doctors.
Rating: 1 out of 5
Visited: August 2022
I don't like this surgery's some doctors because they didn't take my symptoms seriously, when I asked the doctor for a referral regarding my illness doctor has refused & starts saying your appointment time finished in aggressive way & asked to me to leave. Once I asked the doctor for a medical letter with all medical history, doctor only wrote my details, nothing else. Very disappointed by the GP's doctor.

GP's receptionist behaviours is also rude, hardly answered the call, never greet me as patients. They keep saying to e-consultation, e-consultation & e-consultation and hung up the call. They didn't care if I have any disabilities. 

I like the phlebotomy, they are always nice to me.
GP surgery review: the-wapping-group-practice
Title: Fantastic Practice and Team
Rating: 5 out of 5
Visited: August 2022
Over the last year I have needed to use the practice a few times. I have found their response to online consultations to be quick and thorough. When calling the receptionists for administrative help they have always been friendly and efficient and the practice nurse was fantastic during my wound care. 
The GP’s I think are good that they consider both monitoring current treatment and ensuring preventative health options are taken. My prescriptions are always on time with minimal effort on my side. Overall I think you should be proud of the service you provide. Thank you!!
GP surgery review: the-wapping-group-practice
Title: e-services do not work
Rating: 1 out of 5
Visited: July 2022
Contact GP on line takes me through a different surgery all together from mobile and 3 browsers. I have raised this with them that I am unable to leave an email to the GP practice.
Then on the phone, they are now booking only until 11 o clock. I have called 4 times since 9 o clock. It is now 10:30. Option number 5 does not work. Option 1 keeps me on hold and after being "caller number 4 or 3 in the queue" it went to ringing and then rang for at least 10 minutes until I quit and called again as clearly it is ringing somewhere else. I have had to call 4 times and doing that at work. it is impossible to get through to them unless you go there any more.
GP surgery review: the-wapping-group-practice
Title: Endless waiting for an appointment
Rating: 1 out of 5
Visited: June 2022
My health definitely worsened since I moved to Wapping and had to visit The Wapping Group Practice.

First, it's almost impossible to book an appointment. When you call have to wait around 30min in the best case. But usually, they don't respond to the phone calls or hang up.

Theoretically, you can book online, but it doesn't work. After a year, I still didn't know what hour to book. 

Botton line, they don't respect you. You can wait. They just don't care.
GP surgery review: the-wapping-group-practice
Title: Exemplary practice
Rating: 5 out of 5
Visited: May 2022
Coming from a Country Practice 14 years ago I was prepared for the worst and have received the best treatment with tests and referrals arranged by doctors promptly and without question.  I have nothing but praise for the reception  staff who have worked continuously through difficult times, with impatient and abusive patients whose rudeness would not be allowed in other situations.  I can only say thank you personally and on behalf of my son and and his family who remain with the Practice.
GP surgery review: the-microfaculty
Title: Excellent practice
Rating: 5 out of 5
Visited: August 2023
My Wife and Myself have been with this practice for many years now and the service has always been First Class.
The Doctors are wonderful and you feel confident that you are in very caring practice.
All staff are very polite and deal with all inquiries very promptly.
GP surgery review: the-microfaculty
Title: Thank you
Rating: 4 out of 5
Visited: July 2023
Over a number of years i have experienced excellent service at the Microfaculty at all levels and often when the staff and GPs have been under severe pressure.  I thank them all for their care and support over many years.
GP surgery review: the-microfaculty
Title: Great Disappointment
Rating: 1 out of 5
Visited: April 2023
We were with this GP practice for more than 10 years. However in the last 2 years I am very disappointed with their services and  approach to my family needs, especially with the introduction of their "phone consultations". It is ridiculous to ask me to examine my kids over the phone!!!!!! And this is every time no matter what! A total disaster!!!!I am going to another GP practice!
GP surgery review: the-microfaculty
Title: Incredibly caring and knowledgeable doctors
Rating: 5 out of 5
Visited: February 2023
I have been a patient at the surgery for around four years and both doctors have been incredibly supportive, kind and really informative. Without their knowledge and experience I would not have had the referrals and investigations I needed. I have always felt listened to and trust their recommendations. The doctors really do go above and beyond to help their patients. 
Yes the surgery is busy and appointments may be difficult to get at times but that is not because the doctors do not care or want to help their patients, it is because they are very busy and trying their best under the current pressures on the NHS. The reception staff, the nurse and everyone else I have had interactions with have also been really polite, friendly and helpful and I cannot recommend the surgery enough. Thank you to everyone at the surgery!
GP surgery review: the-microfaculty
Title: Incredible service
Rating: 5 out of 5
Visited: February 2023
I have recently had a left hip replacement at a private hospital through the nhs as recommended by this surgery and dr.
The surgery have been so accomadating and offering an incredible high level of service to be found and compared with any high end organisation.
I had concerns post operative and e mailed this surgery and dr for a prescription and advice on progression and was contacted immediatly on a saturday and again on a sunday with a prescription for medication, and advice following photographic evidence i sent for a diagnosis of not to worry over a weekend!
I had not expected a response until the monday but to my amazement the dr personally  e mailed me and re assured me that everything was on track and looking good.
My post operative suture removal was organised along with a sick note extension all within a matter of hours following the initial email
This to me is going not only over and beyond, but highlights what a great tight organisation with great administration and communication but, incredible and management.
Well done thi e.4 surgery as a whole and heart felt gratitude to one fantastic doctor
GP surgery review: the-microfaculty
Title: No response to two econsultation
Rating: 4 out of 5
Visited: January 2023
Two econsultation sent in one week for our poorly additional needs son, no response from GPS, when surgery contacted denied ever receiving them despite us receiving confirmation of receipt and saying gp would contact us.  We have always been satisfied with this practice prior to this episode
GP surgery review: the-microfaculty
Title: Horrendous
Rating: 1 out of 5
Visited: January 2023
The worst surgery I have ever had the misfortune of coming across. Their phone lines are never open in the mornings, just cut off when you try calling, tried over 100 times this morning alone. And on the off chance you do get through you're told there are no appointments left, who are they giving them to if nobody can get through?
GP surgery review: the-microfaculty
Title: Great Practice Very caring Doctor
Rating: 5 out of 5
Visited: November 2022
I had to submit this review about my Dr and surgery after being 25 yrs our family Dr.
With my curent condition the Dr and surgery team have been so supportive and helpful inevtiable going over and beyond everytime when dealing with an issue or repeat prescrition.
I am sure every team member at this practice works far more hours than required just to ensure we the patients get seen and dealt with on a personal level and with such care and commitment.
We really do appreciate your hard work and care team
Huge 'Well done' on behalf of all patients at this practice keep up the great work
GP surgery review: the-microfaculty
Title: Excellent service and caring practice
Rating: 5 out of 5
Visited: November 2022
I have been a patient with the Microfaculty for a number of years and have always received an extremely caring, efficient and professional service.  

The professionalism starts from the minute you speak with the receptionist right the way through to the GP. 

The receptionist always go above and beyond to assist you in every way and always ensure that they call you back or deal with whatever service that you require.  You feel cared about right from the start.

Over the years, my GP has always made me feel that he has time for me and is extremely thorough and caring with both myself and my family.  This is highly appreciated as I am fully aware of the ever increasing and continuous demands that is put upon NHS staff and GPs in particular.

I wanted to share my appreciation with the Microfaculty team and thank you again for all of your hard work, dedication and help over the years, especially during such demanding and difficult times.

Many thanks.
GP surgery review: the-microfaculty
Title: Rude
Rating: 1 out of 5
Visited: August 2022
Don't go there I went there to book an appointment to see the doctor they booked after 2 weeks and when I went there to see the doctor they told me it is for telephone appointment 2 weeks waiting just for telephone call
GP surgery review: the-penrhyn-surgery
Title: Great level of care
Rating: 5 out of 5
Visited: September 2023
I have been a loyal patient at Penrhyn Surgery for several years, consistently experiencing outstanding care for both myself and my family.

Even though my daughters have relocated, they have chosen to continue their care at the surgery due to the exceptional service they have consistently received.
GP surgery review: the-penrhyn-surgery
Title: This is a family- friendly fantastic practice !
Rating: 5 out of 5
Visited: September 2023
Polite and attentive reception staff and doctors with a very caring attitude towards patients . 
The focus on preventative care is very welcome to me , especially as I’m now retired . I feel as if I’m getting the best care and I’m so thankful for the NHS.
GP surgery review: the-penrhyn-surgery
Title: They listen and try to help you as best as they can
Rating: 5 out of 5
Visited: September 2023
My mum feels comfortable there with the doctors ,although she has speaking difficulties but they listen and patiently let her finish her questions,very good thing for them to do ,happy taken my mum there that’s why I want to register there now myself
GP surgery review: the-penrhyn-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: August 2023
I changed from a previous family GP practice and I’ve not regretted moving my mother and I since. Yes appointments can be hard to get but when you do get one all doctors/nurses are great! Very attentive and always caring about their patients wellbeing.
GP surgery review: the-penrhyn-surgery
Title: Very supportive
Rating: 5 out of 5
Visited: August 2023
Staff abd doctors are very kind,and supportive. They have supported my family through bereavement.
They also helped me with insurance application. 
My whole family have been well supported by the doctors and staff at the surgery.
GP surgery review: the-penrhyn-surgery
Title: Great service
Rating: 5 out of 5
Visited: August 2023
I had been under extreme stress from a multitude of unfortunate events which had led me to the point of exhaustion, anxiety and sleepless nights and was in need of a Dr's note for my absence at work in which I needed to take some time off to recalibrate.

Prior to attending the surgery, I had spoken with my works occupational health team, who had assessed my situation and provided me with their feedback. 

The Dr at the surgery had asked me to come in to assess my situation face to face, was attentive listening to my issues. He had cited the surgery have a policy when administering sick notes, to which I had checked all the points that were outlined and as a result a sick note was handed to me to then send back to my workplace. Overall I'm very satisfied with the service.