janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: elthorne-park-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: July 2023
Excellent caring experience which is how it has always been for me. I have only known a very professional approach by all doctors and the rest of the staff which make a very well conducted practice
GP surgery review: elthorne-park-surgery
Title: From bad to worse.
Rating: 1 out of 5
Visited: June 2023
Dropped in this morning to get an appt. for my daughter.
Told no appointments for three weeks.
Told to try ringing at 8.00 in the morning which is not possible due to work commitments. This practice has been poor for twenty years but there has been a dramatic decline in the last ten years. It's just dreadful.
GP surgery review: elthorne-park-surgery
Title: Appointment system terrible
Rating: 2 out of 5
Visited: April 2023
I made an advance appointment for a face to face for 10 days ahead, the earliest i could get on a day when I wasn’t working. When I arrived I was told I didn’t have an appointment and so I couldn’t be seen. I showed them the record of the day i phoned. The entry in my calendar with the doctors name. I had never seen her before so I wouldn’t have known it any other way. The receptionist hadn’t sent me a text message to confirm so it was not recorded but no apology. Their fault. There was nothing they would do even though I had just driven for 3 hours to get here. So much for patient care. I will now have to have a phone call at work tomorrow which is what I wanted to avoid. 
This system is broken.
GP surgery review: elthorne-park-surgery
Title: Fabulous
Rating: 5 out of 5
Visited: February 2023
This is a fabulous surgery. The drs are hard working, caring, and conscientious. The reception staff are lovely and always try their best to help. The reception manager, deserves a special mention as goes over and above. I have absolutely no complaints about this surgery. I've been with them for 23 years and always found them fantastic.
They were fabulous during the pandemic. The e-consults are great and they always ring you back and book you in for a f2f appointment if they need to see you.
GP surgery review: elthorne-park-surgery
Title: Avoid
Rating: 1 out of 5
Visited: December 2022
I called yesterday as I was experiencing severe ear pain with temperature. Doc. xxx prescribed me a nasal spray regardless my request for an antibiotics as I was feeling awful and ear pain was getting worse over the past 3 days. She said I didn't need one, that antibiotics won't help me. Over night, my temperature went higher and I felt more pain and ear area started swelling. I called again today and I was told that I spoke with a doc yesterday. I explained that my symptoms got worse and I did also reply to the message she sent me yesterday through their system to let her know I was getting worse. I had to go to Urgent Treatment at Ealing Hospital where a doctor looked in my ear and said that an antibiotics was really much needed. He gave me a box with 15 capsule of amoxicillin to take... Infections could have gone worsen and caused major long lasting problems, the quality of care of this GP is extremely low
GP surgery review: grosvenor-house-surgery
Title: Very hard to get through to on phone
Rating: 2 out of 5
Visited: December 2023
Can never get through to this surgery easily. Also now has a new recorded message that too busy and cuts you off. Doctors great when you can get to see one.
GP surgery review: grosvenor-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
I used the Link given to me by the receptionist.The doctor's response was immediate, the same day.
I was seen by the doctor an hour later.
GP surgery review: grosvenor-house-surgery
Title: Very unsatisfied
Rating: 2 out of 5
Visited: August 2023
I have been holding onto the phone now for 47 minutes. I got to no.3 and everything stopped to let me know where I was in the queue. The last time this happened it was over an hour, I hung up and tried again another 20 min. I walked to the surgery. There were no patients. This new system is just not
working. As I said to the Manager unless there are more people answering the phones this is pointless. The patients need to be taken into account this is not happening.
GP surgery review: grosvenor-house-surgery
Title: Good surgery
Rating: 4 out of 5
Visited: June 2023
I am with this surgery since 20 years and over all my experience is good. They always helpful for me and my family. I hope they will continue work to improve their services more to provide us good services on time in future as well.
GP surgery review: grosvenor-house-surgery
Title: Long delay
Rating: 1 out of 5
Visited: June 2023
I have been ask to come for blood pressure test. I came 10min early. I have been waiting 30min after my allotted time. There was only one more patient waiting (45min)who was boiling, in waiting area. During this time no one walk out from doctor's rooms...it was lunch time. I have cancelled my appointment after 30min delay as I have kids to pick up....very disappointed, blood pressure check takes 2min...
GP surgery review: grosvenor-house-surgery
Title: Very poor.
Rating: 1 out of 5
Visited: April 2023
A receptionist refused to make an emergency appointment even though it meant a vulnerable family member would be without vital medication. I understand that is a breach of obligations. This matter caused great distress.
GP surgery review: northfields-surgery
Title: Rude receptionist
Rating: 2 out of 5
Visited: November 2023
I had an unpleasant experience over the last few days with a member of the surgery’s reception team. First over the phone, where I can only describe their tone as irritable, sarcastic and biting. I was asked for my name, and then while I was saying it, my date of birth and then again my name. Every question I asked was met with an expression of exasperation. 
The following day I went to the surgery and encountered the receptionist face to face and was met with exactly the same attitude.  It was so unpleasant and uncomfortable that I was left shaken by the experience. I imagine that this person has either never been trained in what a customer facing role should entail or else they are simply in an unsuitable position. Whatever the case, I’m certain that I am not the only person who has had this experience and I would urge the surgery to train or move this person to a non-customer facing role as soon as possible.
GP surgery review: northfields-surgery
Title: Terrible Practice
Rating: 1 out of 5
Visited: October 2023
I have been with this practice for nearly 15 years and has gone from bad to worse. The reception/admin team are not professional at all they are very rude. I called in regards to a referral that was requested to be done by the hospital 5 weeks ago and they said that they had never received it at all. Even though I know it had been sent. 5 weeks later I have had to contact hospital to email it over and they to the surgery to get done and yet again they have not done it. And when I ask to speak to the practice manage and was promised a call back hey presto no call back. It’s really sad as Service and doctors gone downhill. So bad I am looking into moving doctor surgery my whole family.
GP surgery review: northfields-surgery
Title: Very impressed with the Pharmacy team
Rating: 5 out of 5
Visited: September 2023
Massive shout-out for the Pharmacy team at Northfields.
On arrival on holiday we realised that a family member had forgotten to pack all of their medications. I e-mailed Northfields Surgery to seek advice, within a couple of hours I received a reply from the Pharmacy team. Following a short exchange of e-mails a pharmacist was able to confirm first thing the following morning (hence within about a working hour) that the required prescription had been sent to a convenient pharmacy; it was ready and waiting when the patient went to collect it. Very well done - from a very relieved household.
GP surgery review: northfields-surgery
Title: Doctors & Nurses are good but Reception & Admin is poor.
Rating: 2 out of 5
Visited: August 2023
The doctors & nurses at Northfields are always supportive and welcoming, however the reception team can often be overheard speaking unprofessionally about a number of patients.  
The fact that the practice's eConsult can reach capacity before midday is absurd. Processes need to be put in place to allow more eConsults per day and prioritise patients in order of need, not a blank 'computer says no approach' which is the case at present.
GP surgery review: northfields-surgery
Title: Very prompt response
Rating: 5 out of 5
Visited: July 2023
I had a suspected virus infections and asked to speak to a Doctor.  I got a phone within an hour or so, a prescription for COPD Rescue Pack immediately.  A week later my wife was unwell and had picked up the virus from me.  We decided to take COVID tests and both were positive.  I went to the surgery for immediate advice and was seen straight away.  Doctor was very sympathetic and gave good advice and arranged a Hub Doctor to call the next morning.  
The surgery has improved considerably in last year!
GP surgery review: northfields-surgery
Title: Excellent referral
Rating: 3 out of 5
Visited: July 2023
I had a phone call from the GP on Friday saying she would refer me to a clinic. I received the link details on Monday 10th July and was able to book the appointment for Monday 17th July. Very pleased.
GP surgery review: northfields-surgery
Title: Reception improved but not enough.
Rating: 3 out of 5
Visited: June 2023
Today my internet wasn’t working. I needed to follow up with my doctor about an issue. I was walking by and decided to stop in. I have used the website for everything to minimise interaction because of the attitude. On the website it says you can call or walk in if you’re unable to use email or ect. Its extremely difficult to get a call answered. So, as I said I was passing by and went in for help. I apologised profusely for asking for help and explained my internet was down and the receptionist told me I could use the internet at a cafe. I am repulsed. I. Was so irritated I left to cool off.
GP surgery review: northfields-surgery
Title: Exceptional assessment and referrals
Rating: 5 out of 5
Visited: June 2023
Rapid assessment and very responsive reaction to referrals for two concerning issues. Procedures already largely completed within 2 months.
Very grateful
GP surgery review: northfields-surgery
Title: Great nursing staff
Rating: 4 out of 5
Visited: May 2023
On time appointment 
Skilled nurse for timed appointment
Friendly and efficient 
Reassuring and skilled
GP surgery review: northfields-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: April 2023
Quick appointments, helpful staff. I needed a blood test and one was arranged for a Saturday.  The results were back within 24 hours, further appointments all really efficient and Dr couldn’t do enough for me.
GP surgery review: the-florence-road-surgery
Title: Problem to speak to gp
Rating: 1 out of 5
Visited: January 2024
I try to send a message through,,,,ask my Gp,,, but was offline? Very rude receptionist told me that my usual dr is not working ,,,,but on ask my Gp it’s says that he is working until 5 pm. I try to send message at 1.30. This is absolutely unacceptable as the surgery is open until 6pm. You want us to phone 111 all the time we not well? 
We need help from Gp. Ask my Gp is only working in the morning,,,,why we can’t send message in the afternoon? We never see our Gp,,,always different one. It’s very difficult time for us too,,,not only for the NHS.
GP surgery review: the-florence-road-surgery
Title: They lost all touch - purely for the money
Rating: 1 out of 5
Visited: January 2024
Since they've started using the online booking system AskMyGP I feel I have to go through every hoop possible to get attention. Right now you can only choose between "It's massively urgent - then call 111" or "It's fine I can wait for 7 days to hear back from my GP", which effectively means if it's anything more urgent than getting a referral you are effectively deffered to A&E, whom are already massively overloaded. This policy only helps the GP putting additional undue burden on the emergency services, who should only deal with emergencies. What kind of surgery can only give you an answer within 7 days???

Also, once you do make a query, you receive an automated response saying "the surgery is closed, we'll deal with your request whenever we come online". Which means essentially another way to say go get help elsewhere. They do eventually respond, which means they are not really offline, but use that as a way to just push patients further and further away.

This used to be a nice, compassionate and people-oriented surgery, now it's an automated system which eventually might send you a response, or not. They lost all human touch! If you can't cope with the number of patients, then stop taking on more patients! I get that you make money for more and more patients you have signed up with you, but it's at the cost of the quality of service you are providing!!! Cut on patients and provide a correct level of service!!! Seriously frustrated.
GP surgery review: the-florence-road-surgery
Title: Average practice
Rating: 3 out of 5
Visited: September 2023
Efficient medical staff  Reception staff  can be brusque .Ask my GP good service.Routine appointments usually take 2 to 3 weeks but surgery rarely has more than 2 people waiting.  All has changed since partner retired . Everything seems to be required to do on line as phone is always busy
GP surgery review: the-florence-road-surgery
Title: Always excellent
Rating: 5 out of 5
Visited: May 2023
This is a model General Practice. 
I have been a patient for 45+ years. 
Helpful receptionists. I needed to pay online for parking with no available WiFi connection. The receptionist gave me access. 
The doctors, nurses, and pharmacists, are uniformly professional and caring. 
They use “Ask my GP”. This online service saves time, enables rapid triage, and rapid responses online or by phone. 
Other GPs please note!
GP surgery review: the-florence-road-surgery
Title: Absolutely brilliant!
Rating: 5 out of 5
Visited: March 2023
Rang the gp this morning with chest and ear infection. The doctor rang me back within the hour and prescribed medication sent directly to my chemist. They are so efficient! Best surgery in West London. And this is not a one off. They are always good.
GP surgery review: the-florence-road-surgery
Title: not recommended at all
Rating: 1 out of 5
Visited: December 2022
impossible to get hold of GP; on line "ask my GP" impossible to use. Repeat prescription facility on-line impossible to use. 
Blood tests requested a number of times and failed to do so, putting my life at risk
GP surgery review: the-florence-road-surgery
Title: Can’t get attention to the vulnerable
Rating: 2 out of 5
Visited: September 2022
My mum is 67 y.o. Post-cancer and post-stroke. Just arrived from the war zone. We’ve been trying to schedule general assessment with her since 3 days and instead are offered a phone call at the time suitable to GP anytime during 24 hours, which means shall we miss it - it’s our problem.
I work 12 hours a day and pay tax to NHS to help them with them cost, hardly use the service for myself, as I’m always not I’ll enough. But such a poor treatment to the vulnerable one from the Florence Road Surgery staff is even more disappointing.
GP surgery review: the-florence-road-surgery
Title: Phenomenal practice
Rating: 5 out of 5
Visited: August 2022
Me and my family have been with this practice for nearly 7years and this is a phenomenal practice. My daughter has multiple medical conditions which requires us to be in frequent communication/appointments with all of the staff at the practice. I am always completely blown away with their compassion, support, empathy and brilliant practice. Whenever i send in a request via askmygp, there is always a prompt response and my childs medical needs are seen to relatively quickly. Whenever i send in for a repeat prescription this is always done very quickly too. Most importantly, every GP my child see's or has contact with, take the time to really empathise with her which makes her feel at complete ease with them all. We have been through some time tough times with her medical conditions and we have always felt incredibly supported by all of the GP's and staff we come in contact with, they all take the time to really listen with the whole of their senses, take the time out to see how she is, get updates and goes above and beyond to really help her, making us all feel really supported. I have been with other practices before, but none of them has amazed me like this surgery does. Even if my child has a doctor that she has never had before, it does not seem to matter, as they all have the same empathetic approach. This surgery truely feels like a family who work together to support their patients with compassion and empathy. This surgery has had such a profound inspiring affect on my daughter, that they have inspired her to be a GP when she is older.
GP surgery review: the-florence-road-surgery
Title: No Service
Rating: 1 out of 5
Visited: July 2022
After registration, no follow-up,no reply, and no feedback, hard to do communication. No online appointment service provide, poor experience.
Ask for updated records to NHS, nothing could be found on NHS after 4 months of registered
GP surgery review: the-florence-road-surgery
Title: Very quick to see the GP
Rating: 5 out of 5
Visited: April 2022
I had a suspicious lump and I managed to see the GP on the same day. I found this is an efficient practice with capable doctors.
GP surgery review: ashville-surgery
Title: Yet another cancelled appointment
Rating: 1 out of 5
Visited: January 2024
I am supposed to receive a B12 injection every 12 weeks booked my latest appointment before Xmas and was informed would be on 10/01/24 at 1450 this was cancelled at 0807 on the 10/01/24 and a new appointment made for 1600 on 11/01/24 on speaking to receptionist she told me no appointments available until 22/01/24 this is 10 days over I explained having already had this problem every time I request my injection and the senior doctor in the practice assured me it would not happen in future in October 2021 she again informed me no nurse appointment available. I then requested a doctor's appointment so I can receive this injections to which she replied appointments not available until tomorrow and to apply on my GP app. I tried to go on the my GP app  but it is not running. I feel as though I am flogging a dead horse been with this practice for 34years and now it is time to move on
GP surgery review: ashville-surgery
Title: Worst GP Practice
Rating: 1 out of 5
Visited: August 2023
I would advise everyone never to consider registering with this GP surgery. They have to be the worst surgery in the Uk that think they can treat patients with utter contempt. The surgery has far too many receptionists sitting doing nothing who consider they can be as difficult as possible with patients who simply want to make an appointment to see their GP who has not seen them now for over three years.
GP surgery review: ashville-surgery
Title: Gone downhill
Rating: 2 out of 5
Visited: June 2023
This practice used to be good, however, in the last few years has become a terrible place to be registered. The online Patches form is a bad system because you have no idea when the GP is going to call you, not even a window of time. So you just need to be waiting by the phone at all hours of the day. You can't request a face to face appointment at all. I have had a particularly bad experience with one doctor who is extremely condescending and rude but you can't choose who your form gets assigned to so you have no choice in who your doctor is, unlike under the previous system. I understand that the NHS is under a lot of pressure and must be a difficult place to work at times but this practice seems determined to put people off from requesting medical support. Some of the receptionist staff are incredibly kind and helpful people whereas others are brusk and treat you like a nuisance. Your experience is completely determined by who you interact with and unfortunately can leave you with a terrible experience.
GP surgery review: ashville-surgery
Title: Appointment
Rating: 2 out of 5
Visited: May 2023
After arriving today for an 10.45 appointment ,
By the time I got to The reception I was told that I was too late
And  had to make another appointment.
I wasn't happy about this. I think The receptionist could've let me check in,
The rapid check in machine wasnt working so by the time I got to The receptionist it was 10.55
GP surgery review: ashville-surgery
Title: Fantastic practice - cannot recommend highly enough
Rating: 5 out of 5
Visited: January 2023
Ashville surgery have been an exceptional GP practice for the management of all medical issues for myself and family. Most recently to support with the management of my 3 year old’s eczema. Their approach is consistently patient-centred and holistic. I always feel listened to and involved in decisions about mine or my daughter’s health. Despite the challenges of the pandemic, Ashville surgery continues to provide high quality, professional and timely care in all circumstances. Ask my GP is a great service for many situations, but there is always a face to face appointment available when appropriate.  I have only every had positive experiences and would recommend them to anybody.
GP surgery review: ashville-surgery
Title: Always excellent
Rating: 5 out of 5
Visited: January 2023
We are lucky to be registered with this excellent surgery. They are responsive, helpful and pragmatic. The practitioners and nurses are good at what they do and do it with care and kindness. Thank you!
GP surgery review: ashville-surgery
Title: Disorganised chaos
Rating: 3 out of 5
Visited: September 2022
I received a message from the surgery stating I was entitled to a Flu vaccination and to use the website to book the appointment. I did this and was told my appointment was at 10:05am on 24th September 2022. I turned up in plenty of time to find the place awash with individuals queueing down the street. Seems the 10:05 was only a guestimate as to when I would be seen. I received a second message stating I was also eligible for a Covid-19 booster but was not required to make a separate appointment merely to ask the nurse doing the flu jab.  Effective communication is a key aspect of healthcare delivery, but it was seriously flawed in this instance. Now seems there are no online appointments to rebook.
GP surgery review: ashville-surgery
Title: Best service and one of the best GP in London
Rating: 5 out of 5
Visited: May 2022
The doctors in Ashville Surgery GP are exceptional. They are precise in diagnosing the condition and the service they provide is absolutely wonderful.
GP surgery review: ashville-surgery
Title: Amazing Practice
Rating: 5 out of 5
Visited: April 2022
Ever since I’ve been registered with Ashville Surgery, I’ve received consistently great healthcare. They genuinely care - from the tri-lingual receptionists who patiently explain procedures with new patients to the gentleness and humour of their nurses dealing with needle phobias. An amazing practice!