janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: shanti-medical-centre
Title: Not encouraging
Rating: 2 out of 5
Visited: January 2024
I am not happy with the way the  doctor attended to me, without knowing the full story of why I wish to undergo medical treatment she kept saying she’s not sure I will get the treatment which made me felt bad and short of words to use
GP surgery review: shanti-medical-centre
Title: Fantastic nurse
Rating: 5 out of 5
Visited: November 2023
Had my bloods and ECG today nurse had empathy with me and explained everything very clearly. 
She took her time and did not bow down to running slightly late and other patients getting impatient.
She went above and beyond booking my return dr appointmentment.
GP surgery review: shanti-medical-centre
Title: Good staff at reception and good care
Rating: 5 out of 5
Visited: November 2023
Went to see GP regarding elderly parents. Very good experience. 
Queries resolved.
Keep up the hard caring work 
Thanks much appreciated.
GP surgery review: shanti-medical-centre
Title: Improvements since last visits - really pleased
Rating: 4 out of 5
Visited: October 2023
shout out to the staff who work hard in a busy place. seen the physio guy, really helpful and sorted my knee out
GP surgery review: shanti-medical-centre
Title: Absolutely terrible
Rating: 1 out of 5
Visited: October 2023
Terrible service once again from receptionist staff. Absolutely useless. No help at all. Rang on 17th to order two things. Gave them plenty of time and collected following Monday but only 1 item had been done. Then went to the receptionist who told me she would send me a text msg when it’s ready to collect that evening. . 3 days later and I get nothing. Ring today and nothing was sorted. Start all over again.
GP surgery review: shanti-medical-centre
Title: Good surgery would recommend
Rating: 5 out of 5
Visited: October 2023
Really good service from the team here from start to finish would definitely recommend to my family and friends
GP surgery review: shanti-medical-centre
Title: Gets worse every time
Rating: 1 out of 5
Visited: September 2023
This practice gets worse every time you contact them. 
Called for a prescription for asthma emergency inhaler as mine had gone out of date as I was having issues with asthma. Was told to email the request. Days later rang to chase up and no email had been received…… (this happens often yet they receive every time when you do it whilst they are on the phone) was then told I can’t have the medication and would need an appointment which would be in a months time at a different practice as no appointments at that practice. I have had asthma for 30 years and am prescribed my other asthma medication that I need more regular every month. Receptionist didn’t care and the fact you can’t even get an appointment at your own practice is shocking. I had to request for an asthma check up myself to be Able to get an appointment and was told that I shouldn’t have had to have an appointment…. Complete waste of time and I’ve been left with no medication to control my asthma for weeks
GP surgery review: shanti-medical-centre
Title: Recent Appointment
Rating: 5 out of 5
Visited: August 2023
From booking the appointment to seeing the GP, my health review was done by the whole team with professionalism, great respect and is wholeheartedly appreciated,
Thank You All  !!
GP surgery review: shanti-medical-centre
Title: Respect, Thorough Professionalism
Rating: 5 out of 5
Visited: August 2023
Appointment for blood sample with Nurse.
It does make a tremendous difference when we as patients get a medical diagnosis and treatment by such a brilliant team of specialists.
We sometimes take for granted the hard work the staff (and in particular the Nurse Practitioner) put into the care of patients.
So Thank You for being here for us with a big smile and amazing support.
GP surgery review: shanti-medical-centre
Title: amazing receptionist
Rating: 4 out of 5
Visited: July 2023
after being fobbed off by a few receptionists that my prescription would be sorted, i finally managed to get through and the receptionist couldn’t be more helpful- promised a call back (on 2 occasions) and i got them- she went above and beyond all the rest and actually followed things up for me and even did a change of prescription when the pharmacy was struggling to get the medication. 
I have been with the surgery for a number of years and throughout all the changes;  i have found the receptionists to be unhelpful and patronising at times.  But this particular receptionist was brilliant- thankyou.
GP surgery review: st-helens-road-practice
Title: The Older Generation Forgotten About
Rating: 3 out of 5
Visited: April 2023
All I seem to get from this GP surgery is text messages reminding me of appointments, or asking me for information about medication and asking me to text back whether I still want something on my repeat prescription, and now I’m being asked to fill in a survey via text message. I have a mobile, not a landline. My mobile is my landline and it is used for calls incoming and outgoing only. I don’t do text messaging or emails and I don’t want these kind of messages sent to my mobile phone, since I have a basic non smart phone and I can’t read the text messages on the tiny screen, but apparently you cannot opt of this because I have a mobile phone registered with them. Absolutely ridiculous to put old people through this hassle. Personal care does not seem to exist anymore, it is a one size fits all, complete a form online to speak to a doctor or to ask a question. If I call I have to listen to 2 minutes of a GP talking me through options before I can speak to someone, I’ve normally nodded off by the end of the second minute and so have to start again. Please have some thought for the older generation, we are not all technically minded like the younger generation! I’ve reached a point where I dread having to contact the surgery to speak to someone!
GP surgery review: st-helens-road-practice
Title: Room for Improvement!
Rating: 2 out of 5
Visited: November 2022
Today I rang the surgery hoping to get an appointment this afternoon for my 81 year old mother. I considered it an urgent matter. I was told that they prioritise 0-12 year olds. My mother has paid into the NHS all her life. To be told in an urgent case, her needs are less of a priority was in my opinion unsatisfactory. Surgery isn't open anymore on a Saturday morning so she has to wait until Monday! I have noticed (and it isn't just this practice) them regularly stating they are fully booked up and yet the surgery is empty apart from one or two people, certainly not packed out like they used to be. Doctors are continuously proclaiming to be overstretched in terms of not enough hours in the day and yet there is definitely no evidence of this! Trying to get a Drs appointment these days is very frustrating. All walk-in centres nearby no longer exist and A&E is always full with a wait of between three and four hours. A radical shake up is well overdue.
GP surgery review: st-helens-road-practice
Title: Gone Backwards
Rating: 3 out of 5
Visited: July 2022
For some reason the surgery has gone backwards, once bringing in the option to book appointments in advance now Covid was subsiding, and now you can’t book anything in advance, you have to ring or fill in an online form, and most of the time the response comes via a text message, rather than have a GP call a patient, many of whom don’t understand text messages and are left confused by them. Is there an option to opt out of having constant text messages sent for reminders etc.
GP surgery review: st-helens-road-practice
Title: Wonderful Practice, Amazing Staff
Rating: 5 out of 5
Visited: July 2022
Having been with this practice for many years, I thought I would finally write a review to share my experiences. Covid has seen it difficult for GP’s and everyone working in the emergency services, but I can only praise everyone working at Garnet Fold Surgery on St Helen’s Road. I have managed to speak to a GP when I needed to and have never been judged on why I am calling, I have found support from one doctor especially who has fought my corner with another part of the NHS, and I am so appreciative of that. The practice nurses and HCA’s are wonderful, friendly, caring, and organised. And a large clap and mention must go to the receptionists, and management because they work hard, and deserve praise also for having to deal with us patients, and perhaps even take some abuse in their job from frustrated patients, not me I might add! So, thank you to everyone for being there during my time of need.
GP surgery review: st-helens-road-practice
Title: Great service
Rating: 5 out of 5
Visited: April 2022
I have contacted the the surgery on several occasions over the past couple of years for myself and my children. Very impressed with the service. Usually had a same day triage call, offered a face to face if needed. 

I have occasionally called later in the day concerning my children, and they have managed to fit us in - can’t be easy with the pressure NHS services are under. 

Thank you
GP surgery review: swan-lane-medical-centre
Title: Best there is
Rating: 5 out of 5
Visited: July 2023
This is a great practice, 63yrs I have been with them, the doctors are the best and kindest and all the staff who great you when you arrive or on the telephone are so kind and helpfull I always have a laugh with them, not to forget the nurses and physios, A big thanks to you all keep up the good work,
GP surgery review: swan-lane-medical-centre
Title: Excellent practice!
Rating: 5 out of 5
Visited: December 2022
I attended the practice for a follow up appointment. I was seen by the GP who I have seen once before. A second opinion was sort and I was duly seen and advice given with a referral to the hospital booked going straight there I was seen straight away and treatment prescribed and medication provided. I was so impressed by the professionalism of all concerned and the level of care given. A great experience while enduring a difficult condition. Many thanks to all.
GP surgery review: swan-lane-medical-centre
Title: Hard to contact + bad service
Rating: 2 out of 5
Visited: October 2022
Whenever I try to contact this GP, I find it very hard to get in contact. Unfortunately, I'm not put on the waiting line. Instead, the line is just dropped. This is very annoying as you don't know how often you have to call back to get in contact. I usually call this GP for several relatives. I regularly have to try and call them for over 30 min to get in contact.

After you get over the first hurdle, the second issue is to get an appointment within a reasonable time frame if you have more than one issue. It is not uncommon to get an appointment after 3 or 4 weeks.
GP surgery review: swan-lane-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: January 2022
Cannot fault this  surgery. All the staff helpful and friendly .never had a problem getting appointment and follow ups are always made by relevant staff if  required. I personally think it is a caring surgery where you are not treated just like a number. Great continuity of care all round. I have been a patient  here for a number of years and would never consider changing even though there are other surgeries closer to my home.
GP surgery review: swan-lane-medical-centre
Title: Rude, condescending and discriminatory
Rating: 1 out of 5
Visited: January 2022
Attended with my daughter - both of us are exempt from wearing a mask. When I explained to the nurse practitioner, her response was a simple 'no' and proceeded to assess my daughter outdoors! Treated like second class citizens for not wearing a mask with valid reasons. Her assessment was brief and grudgingly gave me an explanation about how to treat my daughter. Will be switching GP's soon.

Government guidelines and medical advice makes us exempt but the look on her face when I told her we are exempt was disgusting!

Outcome of the investigation into my complaint was that the nurse doesn't feel she said or did anything to make me feel 'bad'. Ignored the fact that she hardly said ten words to me and didn't give any advice on home care (she claims she did).

The outcome of the investigation was written up by a Dr at the practice who explains that it's their policy for all staff and visitors to wear a mask - complete hypocrisy as the Dr was standing less than a meter from the nurse when the incident occurred and he wasn't even wearing a mask!
GP surgery review: bodmin-road-health-centre
Title: Disgusting telephone service
Rating: 1 out of 5
Visited: November 2023
I called the surgery regarding making an appointment for some results. The woman I spoke to on the phone was so, so rude. As I didn't have access to 'My GP' at that time, she was going to delete my email address. She spoke to me like I was stupid and made out she was doing me a favour booking my appointment because I was unable to do it online at that time. I have never ever been spoken to like that in my whole life. Absolutely disgusting.
GP surgery review: bodmin-road-health-centre
Title: Amazing
Rating: 5 out of 5
Visited: October 2023
I had a hysterectomy last week and thought I had a water infection.  I rang Bodmin they didn't have an appointment but asked me to drop a sample off. Within a hour the doctor contacted me with the results and prescribed me antibiotics to be picked up in half an hour.  
Very efficient 
Thank you
GP surgery review: bodmin-road-health-centre
Title: Excellent Doctors and Nurses but…….
Rating: 4 out of 5
Visited: October 2023
I have every confidence in both the Doctors and Nursing staff who I always find are extremely competent, courteous and professional.   However it’s disappointing that the reception staff have no apparent customer service skills and at times are quite discourteous.   It is also a real concern that when the receptionists speak to patients at the reception desk they have little regard when asking personal/confidential questions that can be clearly heard throughout the waiting area which is totally unprofessional and embarrassing.
GP surgery review: bodmin-road-health-centre
Title: Never managed to see a doctor
Rating: 2 out of 5
Visited: April 2023
The "Ask My GP" booking system is an absolute farce, no other way to book an appointment, explained to the reception staff that I have been trying for seven days to book one, to be told to get up earlier and try at 8.00am. System crashed 3 times at 8.00am and then by 7 minutes past, no appointments available. Told to try NHS111, gave up after being on hold for just under an hour. Why can't you just simply phone and make an appointment for a few days ahead??
GP surgery review: bodmin-road-health-centre
Title: Good Practice
Rating: 4 out of 5
Visited: April 2023
Ask My GP good & convenient but closes too early!Doctors always excellent .Reception staff ( one in particular) need retraining.Being busy ( we all understand this)is no excuse for rudeness- especially to elderly patients!
GP surgery review: bodmin-road-health-centre
Title: Deteriorated beyond recognition
Rating: 1 out of 5
Visited: January 2023
I am forced to look for a new practice that doesn't use a
Ask my GP. The system closes too early. Telephone assessment is no good for someone with anxiety. No chance to book appointments in the future. For example a telephone appointment recently resulted in a review appointment needed in two months time. You cannot book that appointment. Have to be up for 8 o'clock to get an on the day appointment. Not easy for someone working late. Never get the same GP so no continuity of care. Used to be a friendly efficient surgery. Now just feels so difficult to access.
GP surgery review: bodmin-road-health-centre
Title: Can't fault the Doctors but...
Rating: 3 out of 5
Visited: December 2022
Ive been a patient here for approx 8 years along with my daughter and husband.
I cannot fault any of the Doctors or Nursing staff at all. We a can always get an appointment and the My GP app works very well for us.

The reception area is not accessible to all. The desk is ridiculously high and the lowered section (meant for wheelchair users and alike) is blocked off with leaflets and equipment.
I am 5 foot 2 and have limited hearing in both ears so often need to see people's mouths when they talk, its virtually impossible here given the height of the desk. The times I have moved to the lowered section to improve my view of the receptionist they barely even turn their heads.
I dread having to go into the practice - it often turns into an embarrasing situation for a grown adult having to stand on tip toes to see and constantly having to say, Im afraid i cant hear or see what you are saying.

The reception staff really let this practice down, they really need to improve their customer service skills. 
The practice manager would do well to consult a disabled access specialist or read Bs8300.
GP surgery review: bodmin-road-health-centre
Title: Great Doctors, under trained reception staff
Rating: 4 out of 5
Visited: October 2022
Find it very hard to finish a sentence when speaking to them. Short sharp guestions and answers. Completely over stepped the mark regarding request for medication missed from monthly repeat by the practice.Doctors good and attentive.
GP surgery review: bodmin-road-health-centre
Title: Fantastic
Rating: 5 out of 5
Visited: August 2022
I’ve been attending Bodmin Road for the last 9 years and have always been highly satisfied. Even throughout the pandemic we have always been seen. We are given the option of the most convenient way - by email, phone or in person. My daughter has required a lot of appointments and they have always been prompt and efficient. The surgery is fantastic.
GP surgery review: bodmin-road-health-centre
Title: AskMyGP is a terrible system
Rating: 4 out of 5
Visited: July 2022
The AskMyGP service hours are stated as from 8am to 4pm yet quite often the service is closed sometimes as early as 9:30 -10am. This necessitates waiting till 8am the next day. My view is that this service allows the practice to claim that 100% of users get some sort of appointment on the same day. There should be provision now for patients to make in person bookings at reception now covid restrictions have eased. Often when you go in when lucky enough to get an appointment the waiting room. Is more or less empty and you still have to wait. There needs to be a review of this awful off-putting system and a return to pre-pandemic services.
GP surgery review: boundary-house-medical-centre
Title: Great Practise Nurses
Rating: 5 out of 5
Visited: February 2022
I have regular B12 injections and I cannot praise the Practise Nurses highly enough since moving to Boundary House, when my Surgery on Derbyshire Rd South closed. They are all caring, considerate, supportive and have time for you as a patient.
GP surgery review: boundary-house-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: February 2022
I cannot express enough how good this practice is! All the staff are excellent; caring, responsive, genuine, kind. Using their chatGP online service you are called the same day and if required, you'll be seen by the doctor usually within an hour or two. All the doctors are extremely caring and knowledgeable, they understand that what you are suffering from impacts on your life, and they try their best (within the limited resources of the NHS) to get you back on your feet asap. I'm really sad that we are moving away and cannot keep this surgery as our GP.
GP surgery review: boundary-house-medical-centre
Title: Supportive practice
Rating: 5 out of 5
Visited: January 2022
I cannot recommend this surgery more highly. As a patient and also a parent, I feel well supported by this practice. Response times to AskMyGP messages are excellent and consultations are exactly that; a way forward is agreed together with the patient. Given the pressure the surgery must be under, I'm amazed at how good the service is.
GP surgery review: conway-road-medical-practice
Title: First rate patient care, thank you.
Rating: 5 out of 5
Visited: January 2024
I attended for an emergency situation today. All staff were helpful, courteous & very professional. My wife & self were so impressed with the care received. Thankfully I got an emergency appointment on ringing the practice & everyone from the receptionist through to the GP & nurse specialist were without doubt amazingly helpful. We feel so fortunate to be registered with this practice.
GP surgery review: conway-road-medical-practice
Title: Poor Service
Rating: 1 out of 5
Visited: December 2023
It took 3 days and six phone calls to get an appointment which then was only a phone appointment - no specific time was given so I had to wait all day got a call at 6:30pm when i was getting my children ready for bed. No options on phone appointment it’s either take it or leave it. Then spoke to a doctor I’ve never dealt with before (i have an on going condition), every appointment has been a different doctor so constantly explaining. Tedious and frustrating only to be told they can’t do anything. Nothing done. Super poor service.
GP surgery review: conway-road-medical-practice
Title: Excellent surgery
Rating: 5 out of 5
Visited: September 2023
I've been going to this surgery for now well 31 years never had a single problem receptionists are always very helpful and accommodating, never struggle to see a GP, always go above and beyond. The doctors I've seen have always been caring and compassionate and always get and problems or ailments sorted promptly,  thank you for all your care and support everyone
GP surgery review: conway-road-medical-practice
Title: Poor practise
Rating: 1 out of 5
Visited: June 2023
Recieved text from practice to have bloods and then make appointment with a nurse . Had bloods and they have no record of the text they sent  baffling. Since the pandemic this surgery does as little as possible it takes weeks to get a appointment and even then it's over the phone. The pandemic is over so go back to normal and be there for your patients instead of doing as little as possible. Personally I think it's shameful.
GP surgery review: conway-road-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
this medical practice is fab. My go to Doctor is Dr b. I find her profession, friendly and reassuring. 
All the staff are lovely and you do get an appointment that particular day if they feel you need it. The place is clean. 
I would definitely recommend this medical practice.
GP surgery review: conway-road-medical-practice
Title: efficient, very caring and prompt
Rating: 5 out of 5
Visited: October 2022
I have been with this surgery for 3 years, reception staff and doctors are always courteous , responsive and caring, they have never failed me or my wife when we asked to see a doctor. Despite the immense pressure on GP surgeries and shortage of doctors, they continue to deliver excellent service each time on time, thank you.
GP surgery review: conway-road-medical-practice
Title: Fabulous practice
Rating: 5 out of 5
Visited: July 2022
Excellent practice. The gps are so caring and always get an appointment.  The receptionists are always so helpful.
GP surgery review: conway-road-medical-practice
Title: Very helpful
Rating: 5 out of 5
Visited: April 2022
Been in contact and seen different drs over past month , absolutely fantastic practice  , feel very well looked after
Drs so helpful and giving advice to me 
Receponist extremely helpful and kind.
GP surgery review: firsway-health-centre
Title: Poor service
Rating: 1 out of 5
Visited: May 2023
Surgery cancelled 2 appointments today first was because nurse was of sick it was rearranged for later that was cancelled as well I phoned and was told I needed a review and blood test very poor service to be told on the day had I been told a few weeks ago I could of arranged a appointment very unhappy with service