janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: wareham-surgery
Title: Positive experience!
Rating: 5 out of 5
Visited: January 2023
I just want to thank you for the great service I received yesterday - from the lovely receptionist to the GP, who seen me late afternoon on Friday, arranged blood tests and called that evening to give me the results (thanks to Poole Hospital as well) - heaven knows what time this poor doctor went home! So thank you very much for this efficient and professional service.
GP surgery review: wareham-surgery
Title: Great responsive service
Rating: 5 out of 5
Visited: December 2022
I just wanted to say a huge thank you for the incredibly quick service today where I asked for someone to go and check on my father (80yo).... you sent an advance nurse on a home visit to check him over within 2 hrs of me calling the surgery.
GP surgery review: the-grove-medical-centre
Title: Wonderful attentive service.
Rating: 5 out of 5
Visited: January 2024
Thank you to the receptionist and the doctor I saw for the most efficient and prompt service. I made contact with the surgery at 8.50am, was telephoned back by 9.40am and seen at 1.40pm the same day. Amazing
GP surgery review: the-grove-medical-centre
Title: Promptness and efficiency
Rating: 5 out of 5
Visited: April 2023
Experiencing symptoms which proved to be cellulitis, I rang the practice following the advice given on their excellent on-line triage site. My call was answered swiftly, and a doctor rang me back within an hour to prescribe antibiotics.  I was able to collect these from a pharmacy close to where I was staying, all within 90 minutes of my initial phone call.  Both staff members to whom I spoke were courteous, professional and friendly in manner.  I was, and am, most grateful.
GP surgery review: the-grove-medical-centre
Title: An excellent surgery
Rating: 5 out of 5
Visited: February 2023
I think many of us, especially those of us of a certain age, are reluctant to call the doctor at the moment because of NHS pressures. After 8 days of a cough/ respiratory problem and speaking to the pharmacy and checking advice on the website I reluctantly felt I needed to check things at the surgery. I phoned on a Monday morning and the receptionist listened and was empathic. I was given an appointment for less than an hour. An infection was confirmed and a course of antibiotics. I don’t have to use the surgery but my high opinion of this excellent surgery and its staff has just been confirmed. Thank you to all.
GP surgery review: the-grove-medical-centre
Title: Very positive experience
Rating: 5 out of 5
Visited: December 2022
Hello submitted an eConsult as I wanted to get my symptoms checked out. The response was prompt and helpful from both the person who picked up the form to the doctor who followed through my enquiry. I was able to pick up medication by the end of the day. 
I enjoy good health and don’t have cause  to use the surgery much, however every time I have, I’ve been treated warmly, with care and concern for my concern. 
The ethos of the surgery/practice is certainly present in all members of the team. Thank you all so much.
GP surgery review: the-grove-medical-centre
Title: A great practice
Rating: 5 out of 5
Visited: July 2022
As a relatively new patient to the surgery during the pandemic I have to say I cannot praise the doctors, nurses and staff highly enough. I’ve had nothing but kind,  friendly service across the board here . My GP is fairly new to the practice too and goes above and beyond to give great care. He’s been incredibly supportive to me through a really traumatic event in my life and I appreciate that so much. 
The practice has done an amazing job throughout the pandemic . Well done all !
GP surgery review: the-grove-medical-centre
Title: Inneficient
Rating: 2 out of 5
Visited: March 2022
When I register I requested to be registered online, filled the paper work but they never got back to me regarding being registered online. I contacted them online, they advised to go to the practice to fill some paperwork. I did so on the 9th of March and advised me it will take up to 14 days as apparently they got a lot of work but still nobody got back to me with the linkage key, O.D.S code or account Id.
GP surgery review: the-grove-medical-centre
Title: Brilliant
Rating: 5 out of 5
Visited: February 2022
Having recently signed up to the practice, we can't believe how lucky we are. The whole team is super-efficient and friendly, willing to help solve problems, and, best of all, there are appointments available. We are very grateful indeed. Thank you all.
GP surgery review: the-grove-medical-centre
Title: Fantastic doctor !!!!
Rating: 5 out of 5
Visited: February 2022
I rung for the doctor and got an appointment straight away in the evening as I was being so sick and vertigo he could not have been more helpful and comforting and giving advice best doc I’ve seen here he’s the new one can’t remember his name !
GP surgery review: yetminster-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: February 2023
The team at Yetminster Health Centre are always very kind, friendly and caring in a professional manner. We cannot recommend them highly enough. We feel very lucky to have such a good service from the NHS.   Thank you!
GP surgery review: shore-medical
Title: Quickly seen
Rating: 4 out of 5
Visited: November 2023
My daughter had been unwell for a few days I filled out the online klinik form and was seen later on that morning, was seen very quickly upon arrival for my appointment
GP surgery review: shore-medical
Title: Amazing and quick service
Rating: 5 out of 5
Visited: September 2023
Was made to feel like we weren’t wasting their time … made my daughter feel really listened to and assured that her issue would be resolved and it was … with a follow up call four months later as promised. Just amazing.
GP surgery review: shore-medical
Title: Bad practice
Rating: 1 out of 5
Visited: August 2023
My experience with the practice is awful, they try to palm you off with medication rather than address and investigate the issue. The nurse practitioner was happy to tell me something was to to do with my condition but when asked how became defensive and said "Science hasn't got that far yet." I personally think if you don't know the answer you should be referred to someone who does. But unfortunately, due to the lack of care and consideration I'm undergoing private investigations into my health. The amount of time, energy and money it cost to try and go through the NHS, due to having to take leave from work, using holiday because of inflexible appointments and general pain I have been in, I'm not surprised it has worked out cheaper to go privately.
GP surgery review: shore-medical
Title: Excellent care received at Parkstone Tower Practice, Poole
Rating: 5 out of 5
Visited: July 2023
I have had several appointments and tests recently at Parkstone Tower Practice, and I am very pleased with the level of care I have received. The Doctor has been very thorough and has explained everything at each stage.
GP surgery review: shore-medical
Title: Good practice
Rating: 5 out of 5
Visited: July 2023
I don’t seem to have ever had a bad experience, sometimes the wait can be long but not every time. Happy with all the nurses and doctors I have seen and I feel I am getting well looked after.
I also find doing an e consult very helpful and easy enough to do, always get a call back either the same day or the next day. The only thing I do miss is having the same doctor all the time, a doctor that knows you and all your medical history. Overall I have no complaints even though all around me people seem to be doing nothing but moaning
GP surgery review: shore-medical
Title: I would not recommend this practice
Rating: 1 out of 5
Visited: June 2023
After being sick and unable to keep any food or drink for 4 days and completing a e-consult form as is the only way to get an appointment it still took 2 more days for them to contact me and gave me an appointment for more than 25 days later.I had to go to A&E and when I raised a complaint they had the audacity to tell me that I was lucky as I. Other surgeries people wait 6 weeks for an appointment.Then they refused to do some blood test that were ordered by the hospital as a follow up,as some of my pancreatic levels were high.I never had a problem before but since Covid this surgery went downhill.
GP surgery review: shore-medical
Title: Quick response
Rating: 5 out of 5
Visited: May 2023
Really delighted to use Klinik - online service to request a doctor call back. Submitted at 12.30 - call back same afternoon! Really great service - saves trying to get an appointment and wasting surgery time too!
GP surgery review: shore-medical
Title: Does not Communicate
Rating: 2 out of 5
Visited: May 2023
Repeat inhalers requested online - not issued or contacted to say why. Had to call the surgery twice to get it sorted - prescription team really unhelpful and still delayed issuing medication.
GP surgery review: shore-medical
Title: Delay in results
Rating: 4 out of 5
Visited: May 2023
I was not forwarded my blood results even though I chased them by calling the practice 4 times. It’s was flagged up as a priority for patient services to email them to me but it was not sent at all
GP surgery review: shore-medical
Title: Excellent service
Rating: 5 out of 5
Visited: February 2023
Suffered an injury while on holiday necessitating need for further action. Used online service and was contacted while abroad with an appointment as soon as I returned.  Was seen promptly with urgent X-ray arranged. 
Just before holiday had needed antibiotics and again my online request actioned the same day.
Have always had excellent service from this practice.
GP surgery review: crescent-providence-surgery
Title: Staff great . Phone System needs upgrading
Rating: 3 out of 5
Visited: September 2023
Being told I was No 34 in the  queue is not great. Getting through to speak to somebody is nigh on impossible. The surgery needs either an answer machine  and a person to return calls or simply more lines and more staff to man the phones. I tried eighteen times to make an appointment and the line was always engaged.
GP surgery review: crescent-providence-surgery
Title: Patient for 20 years plus
Rating: 5 out of 5
Visited: April 2023
Always a wonderful experience, the reception staff, warm, friendly, and super helpful. Great doctors and nurses.
GP surgery review: crescent-providence-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: March 2023
I've recently joined the practice and have been blown away by the service received, from everybody including nurses and reception.  The best surgery I have been to. Very happy I left an underperforming miserable surgery
GP surgery review: crescent-providence-surgery
Title: Amazing practice
Rating: 5 out of 5
Visited: January 2023
I've been with this surgery for almost 3 years now, and i can say i have never had a bad experience. Maybe a few neutral ones, but definitely nothing that can outweigh all the excellent ones. During these 3 years, they've been efficient, caring, and very thorough, even when i myself forget about follow ups, and I've seen them for quite a few different issues. The staff is always nice and cheerful. Thank you
GP surgery review: crescent-providence-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
I had an eco silt first nurse was very helpful. She made ma appointment to see the doctor which was so caring and understanding
GP surgery review: crescent-providence-surgery
Title: Used to be a great surgery
Rating: 1 out of 5
Visited: March 2022
Impossible to see a doctor face-to-face. The practitioner I saw was impolite and unhelpful regarding medical problems despite the fact that they have a significant impact on my life. The relevant blood test (which the practitioner apparently had not heard of and did not know the purpose of) had not even come back at the time of the appointment - would it not have made sense to rebook my appointment for when the blood test was back and allow another patient to have the space?
GP surgery review: grove-surgery
Title: Brilliant
Rating: 5 out of 5
Visited: March 2023
Myself my daughter and my son have all had to use this practice recently. The drs are all lovely and actually listen to your symptoms. The nurses are efficient and put you at ease. I find the econsult service really good. Thank you all for your hard work
GP surgery review: grove-surgery
Title: Worst surgery
Rating: 1 out of 5
Visited: January 2023
Staff is very very rude. No appointments available at this surgery ever. Even for repeated medication, blood test form need a doctor appointment every time. I’m on thyroid medication they do blood test every 2-3 months time. It’s been over a year I can’t get my blood test form because no appointments with doctor.
GP surgery review: grove-surgery
Title: Worst customer service
Rating: 1 out of 5
Visited: November 2022
I got a message telling me to call, i called at 12:48, i have been the 4th in the que and from 13:01 until 13:40 i was the 2nd ; because it took so long, i hang up and called back straight away to be greeted by the "the surgery is closed" message. It looks like they are making fun of me by leaving me to wait for almost an hour in the phone when someone could say it's closed. I understand you have to take your breaks but at least inform us to call later as we do have other stuff to do rather than wait in the phone in vain.
GP surgery review: grove-surgery
Title: Nurses are Great
Rating: 5 out of 5
Visited: October 2022
Really lovely Nurses who have tended to my Wife so well and kindly over the last couple of months, young man on Reception very helpful too.
GP surgery review: grove-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2022
I am very impressed with the care I received recently. The doctor was very thorough and emphatic to a high professional standard. The doctor was very accommodating to my needs. Likewise I owe a debt to the professionalism of the receptionist who enable me to see the GP as prompt as possible as I was suffering with a debilitating condition. Thank you Grove surgery for being there when I needed the service.
GP surgery review: grove-surgery
Title: Appalling service
Rating: 1 out of 5
Visited: August 2022
Appalling service and behaviour - I needed them for one thing in the 5 years I was registered there, and the doctor let me down after wasting my time and energy.

They initially 'lost' my shotgun certificate form after not processing for a long time due to COVID, then after handing in a new one I was eventually called, to say that the GP had decided they had decided not to participate in firearms licensing, as that was the line that some form of national GP group was taking. I know this was a lie as when I informed the police they were shocked, this was the opposite of what they were aware of.

All in all this has caused months more delays to my application, and further costs to me by having to go through a third party service to have my medical details checked.
GP surgery review: grove-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: August 2022
These are challenging times for the NHS and General Practice in particular.  I feel fortunate to have such a well organised practice that has moved with the times and has always been able to offer me the service I have needed when I have needed it.  Well done Grove Surgery.
GP surgery review: grove-surgery
Title: First impressions count.
Rating: 3 out of 5
Visited: August 2022
Having moved to the area I am considering registering at this practice - however I was disappointed at the external appearance of this purpose built health centre. The building is very dirty, windows are dusty and covered in cobwebs. The paved approach is full of weeds and litter plus the doors plastered in A4 notices, faded and torn about 12 in total. The staff and management must see this daily and I must question their standards and diligence ?
GP surgery review: grove-surgery
Title: Rude reception staff
Rating: 1 out of 5
Visited: August 2022
I visited to query about a repeat prescription for medication related to my mental health, having just been to the pharmacy which is next door to the surgery.

The main doors to the surgery were wide open; I walked in and waited by the reception desk where the receptionist was busy with some paper work, taking a while to acknowledge me.

I started to explain my query and was cut off abruptly by the receptionist who told me I should have phoned rather than coming in. I told her the main doors were open and that I'd just been to the pharmacy next door, and she responded "they shouldn't be [open]", implying I should have known that!

After taking my details, she informed me the prescription wasn't ready. So I explained that it stated 'Issued' in the NHS app, and she retorted "that doesn't matter [that it says 'Issued' in the app], because it needs to be signed off by a GP". Like with the open doors, the tone suggested I should know the process and that information/situations presented to me are in fact not what they seem!

I cannot think of any other enterprise where a customer being treated like this would be acceptable. If you were treated like this, you'd choose to take your custom elsewhere. Yet you are supposed to remain registered to your local NHS GP surgery, regardless of how much you dread interacting with them!
GP surgery review: the-marine-&-oakridge-partnership
Title: Receptionist enjoys being unhelpful
Rating: 1 out of 5
Visited: December 2023
I popped in today to Chase up a prescription for my wife who has been very unwell over the 8 weeks or so. She had spoken to someone there who said it would be ready at the chemists next door after 4.30pm. When it was not there I asked the lady on the reception desk, where it was. She had a look and said nothing was requested, which I knew was untrue, so I asked her to look again and guess what she said, ah yes it's here but we need a full list of meds and a discharge letter. I asked how long once they have the details will it take? She said we don't arrange prescriptions . What! I said ok, so how long will it take. I don't know she said. I said is it days, weeks or months? I don't know she said again, we don't do them. I was really confused as you have done this many times before. I then asked her where do they go then? She said we do them here. What!! I said, you just said you don't do them here. She reply, well I don't do them, the Drs do. - I know that the receptionist aren't Drs, what I don't understand is why did she need to be so obstructive and awkward, when she knew exactly what I was asking. Do they know they are playing with peoples lives when they pay their silly games. They need to take their job seriously otherwise they should leave. All I need to know is if a transferred prescription can be sorted in under 1 week. Why is that so hard to answer. I am blown away that anyone can chose do that job and be so intentionally rude and obstructive. Why?
GP surgery review: the-marine-&-oakridge-partnership
Title: Cancelled Appointments
Rating: 1 out of 5
Visited: December 2023
Three appointments cancelled. All the day before and every time marked as..did not attend.. dna..
These were for Blood tests requested by the Dr..then offered more appointments weeks in advance.   What a shame. Can't they refer a patient to the Hospital which is more reliable
GP surgery review: the-marine-&-oakridge-partnership
Title: Gone downhill.
Rating: 1 out of 5
Visited: December 2023
This used to be a very good practice,  but no longer. Doctors used to listen to you, but that too is a thing of the past. After years of being with them, I am now making arrangements to move to another surgery. Trust is a very important part of doctor/patient relationship,  and, I for one, no longer trust them at Marine. It is one particular doctor who is the problem. Obviously that one thinks the saying "the doctors always right" is gospel. My advice if you are planing on joining this surgery,  is don't.
GP surgery review: the-marine-&-oakridge-partnership
Title: Really bad
Rating: 1 out of 5
Visited: March 2023
I have ptsd anxiety depression ect for months I had really bad tummy problems trying to get a appointment was a joke all I got was excuses I was asked for blood for tests several times as well has other tests they all came back and I had a phone call saying its could be fatty liver ect because I'm under mental health it feels that these poeple treat me like a mental problem I asked for a letter to reinstate my bath to help me with my ptsd and anxiety and panic attacks that was over 2 months ago I got a phone call today asking for £20 for a letter from my surgery they didn't even ask what was going to be in it I really fed up of getting treated like a mental proplem by poeple who should be helping poeple like me
GP surgery review: the-marine-&-oakridge-partnership
Title: Great Practice
Rating: 5 out of 5
Visited: February 2023
Thank you so much for the very thorough and professional consultations my children have received in the last couple of months. 
I have been so impressed by both the Drs that we have seen. 
All the receptionists have been amazing too, working under such pressure but are always cheerful and caring and it is much appreciated. 
Thank you to all the staff at Marine Surgery.
GP surgery review: the-marine-&-oakridge-partnership
Title: Unimpressed yet again!
Rating: 2 out of 5
Visited: February 2023
Terrible rash on side of head and discomfort!
Phoned only one Doctor and booked up so advised to do an e- consult which isn’t good enough!
GP surgery review: the-marine-&-oakridge-partnership
Title: Clinical Excellence
Rating: 5 out of 5
Visited: October 2022
At a time when the NHS is under such scrutiny and immense pressure, I feel it is essential to give an honest and accurate account of accessing GP services, as a patient at Marine Road Surgery and with the perspective of someone who has extensive experience of working in the Health and Social care Sector. 
I have been a patient at Marine Road Surgery for nearly a decade and having several complex health conditions means I have frequent and regular contact with the surgery. Non clinical practice staff are friendly and helpful, both over the phone and during face to face encounters.  I have also observed them treating people of all ages and abilities with such friendliness, patience and empathy.  
The medical care provided by Doctors, Nurse Practitioners, Nurses and Physio's can only be described as clinical excellence.  I always feel safe, cared for and that I am listened to.  I am encouraged to take part in discussions about my health and decisions about treatment and medication.  
To continue to provide effective and regular services for day to day patient visits on top of a very smooth roll out of the Covid vaccination programme and the flu jab and Covid booster jab programmes, is irrefutable proof of an exceptionally well led practice and I can say with confidence that I am in very, very good hands.
GP surgery review: woodlea-house-surgery
Title: Medication
Rating: 1 out of 5
Visited: July 2023
I do speak with doctor on Monday  she said go to pick up my medication from the pharmacy until now I don't get it every single day I call Surgery they paying with me I can't believe what happened to this surgery  woodlea house Surger
GP surgery review: woodlea-house-surgery
Title: Absolutely awful
Rating: 1 out of 5
Visited: March 2023
Been really poorly I know I got infection they are not testing am getting anxiety with the stress if I didn’t have to wait long I would be going to ae having bad thoughts with this infection all new drs I really thinking of changing surgery
GP surgery review: woodlea-house-surgery
Title: phone system needs to improve
Rating: 1 out of 5
Visited: March 2023
Their phone system is one of the worst service I've ever come across. Waited 1 hour 18 minutes on the phone, and I was position No.2. I ended up hanging up and driving to the GP to book an appointment.