janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: parkshot-medical-richmond
Title: NHS at its best
Rating: 5 out of 5
Visited: April 2023
I do not usually leave reviews but having just had my hormonal review with the lovely nurse I feel compelled. This surgery is so efficient and I love the fact they have experienced and very knowledgeable nurses. I have had the same nurse for the whole time I have been a patient (about 15 years) and she never changes. So warm and welcoming and I think she is probably responsible for the manner of all the other lovely nurses. In an age of the NHS staff being seriously overwhelmed I recommend being a patient at this practice as they truly care. I have seen two of the doctors who are also very kind. This is a clean, well run establishment that inspires you to feel safe. Please keep up the good work. You are appreciated even if it doesn’t feel like it at times.
GP surgery review: parkshot-medical-richmond
Title: Wrong practice
Rating: 3 out of 5
Visited: March 2023
I went to the reception on 31/03/2023 to book appointment to check my blood as it should be done to keep an eye on my sugar levels. I was told by one of three receptionists that I must make an online appointment with my Doctor. This is wrong as it clearly states in the details on Parkshot website that appointment can be made
1.) Online
2.) By phone
3.) In person by visiting the reception!
I believe that this is example of further dehumanisation of the services, where people are sidelined and pushed to use automatic services ( often not working, too complicated, or difficult to use) where there is a justifiable fear that some patients will not make an appointment which may prove to have been vital, possibly too late. Otherwise my experience with my GP surgery until yesterday was always 10 out of 10.
GP surgery review: parkshot-medical-richmond
Title: Full service at each visit
Rating: 5 out of 5
Visited: February 2023
I saw the nurse for HRT advice last month and by the time I had left she had done my smear, taken my blood to check my symptoms not related to anything else and vaccinated me with two vaccines for my asthma. I feel so much better one month on and I look forward to seeing her again for my review. The team at Parkshot are so kind and I know I am lucky to be registered here, especially when I talk to my friends. I was persuaded by the nurse to use the messaging system and again she was right as it is an excellent way to get medical help. I barely telephone now so avoiding that battle of getting the appointment I need.
GP surgery review: parkshot-medical-richmond
Title: HRT help
Rating: 5 out of 5
Visited: January 2023
This week I was given the most excellent care by one of nursing team at Parkshot. She has been there many years and is always so kind and efficient when we meet. She normally vaccinated my children but now it’s my turn. I spoke to her before Christmas about my menopausal symptoms and today I had my review. She is so focused on listening that I truly feel she delivers personalised care. I have gone from a mad woman to a hugger under her care. Thank you for employing her, she's a credit to your surgery. I think Parkshot is amazing, I would happily see any doctor and feel very safe seeing the nurses too as they are so knowledgeable. A well run health care establishment.
GP surgery review: parkshot-medical-richmond
Title: Calm and organised Polio Clinic
Rating: 5 out of 5
Visited: September 2022
I was dreading taking my little one to Parkshot for her Polio as the experience with my 9 year old in a community clinic was very stressful. The experience could not have been more different. The nurse was kind and took time to explain the vaccine. It was only at this point I realised my 9 year old had had a different one. The nurse then quickly and calmly gave the injection and my little one didn’t even cry. I am amazed that a clinic like this was so calm. Even the lovely receptionist waved at us as we left. The nursing team at this practice are always so lovely and smiley. It makes such a difference. I don’t envy the job of vaccinating all these children but I think this nurse will still be smiling by the end. Thanks for all your hard work.
GP surgery review: parkshot-medical-richmond
Title: Amazing care
Rating: 5 out of 5
Visited: June 2022
I have recently had my third child. I was registered elsewhere before. I can not fault the care and attention I have received here. A nurse rang to congratulate
Me and book my appointments.
Saw different nurse for immunisations. She was kind and funny and gave me so much advice on feeding and sleep Even tho my 
Third child this one was so different. Nurse also organised my smear and organised contraception as I definitely don’t want any more.I feel cared for and supported by medical team and speaking to my NCT friends I know how special Parkshot is. Even if I move away I want to stay registered here. I feel safe and compared to my friends I know how lucky I am. Thank you
GP surgery review: the-vineyard-surgery
Title: Friendly, helpful reception - great doctors
Rating: 5 out of 5
Visited: July 2023
I've been a patient under The Vineyard surgery for a couple of years.  Reception service always helpful and accommodating - providing a telephone or in-person consultation as needed.  Doctors couldn't be more helpful.

Against a backdrop of news stories relating to long waiting times and rushed appointments, The Vineyard surgery provides exemplary service through every experience. Highly recommended.
GP surgery review: the-vineyard-surgery
Title: Best practice in Richmond
Rating: 5 out of 5
Visited: July 2022
Lovely receptionist lady,  sorry did not take her name but she is black lady with lovely curly hair She is amazing , always caring and listen and offer best advice
GP surgery review: the-vineyard-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2022
I wanted to write to say how wonderful all the team at Vineyard surgery are. I get appointments in a timely fashion and individual feedback and support. I can’t praise them enough.
GP surgery review: the-vineyard-surgery
Title: Brilliant Practice!
Rating: 5 out of 5
Visited: July 2022
My son & I attended today, the Doctor was extremely thorough & explained everything in detail. We left confident & impressed.

The surgery always goes above & beyond, recent health issues myself the GP had contacted me on a number of occasions to check in.
GP surgery review: the-vineyard-surgery
Title: Great Customer Service
Rating: 5 out of 5
Visited: July 2022
The lady I spoke to was really helpful. She was proactive, polite and made me feel comfortable. It was so easy to get my prescriptions sent to my local pharmacy and referral through. Very happy I’ve joined the Vineyard Surgery.
GP surgery review: addington-medical-practice
Title: Fantastic surgery
Rating: 5 out of 5
Visited: June 2023
Have been with this surgery all my life theyve always been really caring and helpful. Today i was seen and referred straight away and texted to tell me my appointment date and time. really impressed at a time the nhs is being criticised. Thank you
GP surgery review: addington-medical-practice
Title: Welcoming
Rating: 5 out of 5
Visited: May 2023
GP listened to my concerns and they didn't make me feel like a burden. always happy to follow up with you.
GP surgery review: addington-medical-practice
Title: Great surgery
Rating: 5 out of 5
Visited: May 2023
Really happy with the treatment I receive at addington medical practice, the staff are all friendly and helpful and polite.
GP surgery review: addington-medical-practice
Title: Professional and friendly
Rating: 5 out of 5
Visited: April 2023
GPs are friendly, explain everything in a way I understand. Never make me feel silly for asking questions. Receptionists are friendly and make me feel at ease.
GP surgery review: addington-medical-practice
Title: Wonderful GP
Rating: 5 out of 5
Visited: February 2023
Reception staff were friendly, gp was welcoming and explained everything to me so I understood. Even got squeezed in for a blood test while I was there. Very efficient
GP surgery review: addington-medical-practice
Title: Caring Practice
Rating: 5 out of 5
Visited: November 2022
A caring professional practice, excellent GP's & Nursing team. Reception staff friendly & help to get you to the right person for any issues you have
GP surgery review: broom-road-medical-practice
Title: Best practice I've been to
Rating: 5 out of 5
Visited: June 2022
I really recommend this lovely community surgery. The receptionists are the friendliest and kindest I've experienced and go out of their way to find an appointment for you, including scheduling different types of appointment back to back. Have seen them deal with difficult people professionally and with respect. Had great experiences with the nurses too, definitely recommend.
GP surgery review: broom-road-medical-practice
Title: Cervical screening
Rating: 1 out of 5
Visited: February 2022
Awful service

Booked an appointment to be told that I can’t have a cervical screening test as it’s not due, even though I’ve had abnormal bleeding for 5 months and then receive a text and letter the next day to say I can book an appointment
GP surgery review: queenhill-medical-practice
Title: Good surgery
Rating: 4 out of 5
Visited: June 2023
Had a good experience here- receptionist's fine, they do their best in a tough job, facing the public. GP I saw was helpful and understanding. It was not urgent so I was happy to wait 4 days for an appointment.
GP surgery review: queenhill-medical-practice
Title: The Best!
Rating: 5 out of 5
Visited: October 2022
Absolutely lovely service from start to finish. Easy phone call to make appointment for my son and very polite. Great welcome from friendly receptionist, very good doctor who took great care and listened. Came away happy. Thank you all.
GP surgery review: queenhill-medical-practice
Title: Awful receptionists
Rating: 1 out of 5
Visited: October 2022
The doctors at the surgery are (mostly) brilliant, sensitive, kind and empathetic. The receptionists on the other hand are anything but! They’re rude and snappy, and quite frankly let the surgery down. Every member of Queenhill Practice represents the practice and so it’s upsetting when you finally get through to have to speak to some so nasty and insensitive. After many dealings with these receptionists I’ve finally decided to go elsewhere. It’s not worth the upset!
GP surgery review: queenhill-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
I can always get through on the phone, your receptionists are helpful, I can always get an appointment.
5 star service, well done and thank you!
GP surgery review: queenhill-medical-practice
Title: Good local surgery
Rating: 5 out of 5
Visited: September 2022
Good surgery, my last appointment was 3 weeks ago.  I like the doctor's here and always get an answer to my issues. The reception staff are always helpful and nice, I have seen very demanding/rude attitudes from some patients while I have been waiting to be seen so I don't envy their job.  My elderly sister has been here years and has no complaints either.
GP surgery review: bramley-avenue-surgery
Title: Always a positive experience
Rating: 5 out of 5
Visited: October 2023
I was invited by a phone text to have the annual influenza injection.
 My appointment was for yesterday afternoon (11.10 .2023). I had just sat down when I was called in for the injection. The injection was given  at once and I left the surgery. The whole visit was less than five minutes, very efficient.
   




























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GP surgery review: bramley-avenue-surgery
Title: Always a positive experience
Rating: 5 out of 5
Visited: October 2023
After being invited by text to have the influenza injection I made an appointment by telephone. Yesterday I went to the surgery for the injection. I was in and out in under five minutes without having any feelings of being rushed, A very positive exoerience.
GP surgery review: bramley-avenue-surgery
Title: Superb Staff
Rating: 5 out of 5
Visited: July 2023
Friendly, caring, helpful and supportive staff. Always warmly greeted. Comfortable clean facilities and disability access
GP surgery review: bramley-avenue-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2023
Always a very good service and practice to belong to. We are very lucky to be  patients here.  Nurses and GP in one building is a. Onus
GP surgery review: bramley-avenue-surgery
Title: Good physiotherapist
Rating: 5 out of 5
Visited: June 2023
I have had a total knee replacement and this was an appointment with the physiotherapist to assess my progress and to produce an exercise plan
GP surgery review: bramley-avenue-surgery
Title: Really great practice
Rating: 5 out of 5
Visited: June 2023
Very prompt appointments and thorough treatment. I would recommend to friends and family. Really great practice
GP surgery review: bramley-avenue-surgery
Title: Consistently good half care over many years
Rating: 5 out of 5
Visited: May 2023
In the last few years I have seen the Doctor, Senior Practitioner Nurse and Nurses regarding varicose veins and other issues as they crop up. 

I have been a patient of the practice for well over a decade, during which time I have always had positive experiences, starting with the excellent and responsive receptionists , who answer the phone quickly when I call to arrange an appointment. The Doctor is a friendly man, who listens well, without impatience. I have always been very happy with his decisions, whether meds or referral to specialists. Likewise my contacts with the Nurse and Senior Practitioner Nurse have all been very good, very helpful.

The waiting time For appointments has given me no cause for anxiety or frustration. They deal with urgent requests and less urgent but still important ones with appropriate and prompt action.

All in all, as a 69 year old male who has been under the care of this Doctor for well over a decade, I am very pleased that this practice is my GP.
GP surgery review: bramley-avenue-surgery
Title: Great doctors practice
Rating: 5 out of 5
Visited: May 2023
Brilliant Doctor, Brilliant nurse and lovely staff. I would and have recommended this practice to friends that have moved in to the area
GP surgery review: old-coulsdon-medical-practice
Title: Wonderful Practice
Rating: 5 out of 5
Visited: October 2023
5 stars are not enough for this practice. I have always managed to get an appointment. the NHS app has made it easier to get an appointment on the day, or you can telephone, and the helpful reception will make you an appointment.
My Dr , who has been excellent, does whatever she says she is going to do, and nothing has been too much trouble, I feel listened to a helped by her.
I have received very good service from all the other Dr's and nurses that I have seen, especially the Dr's who have done the injection into my knees, which was also excellent . I couldn't recommend this practice any higher to someone looking for a great practice with excellent Dr's and nurses, and I must include all the other staff as well I have been coming here for a few years now and I have been used to very good doctors in the past and a high level of service, so when I came to this practice, I didn't know what to expect but I can say that I have only ever received a very good service from all.
I am very lucky to have a Dr's which even if I don't talk to my doctor and get one of the other Dr's I still receive a first-class service from them all.
GP surgery review: old-coulsdon-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: April 2023
Very responsive, best practice I’ve experienced. Everyone I have seen / spoken to, whether receptionist, nurse or doctor has been empathetic, kind and knowledgeable. What more could you ask for.
GP surgery review: old-coulsdon-medical-practice
Title: Excellent Service over many years
Rating: 5 out of 5
Visited: April 2023
Recently left Coulsdon and therefore about to register elsewhere and leave Old Coulsdon Medical Practice. Had great service for 30 years for me and my family. Didn't want to leave without saying a big thank you to all at the practice - a very well run and responsive practice with great staff.

Thanks
GP surgery review: old-coulsdon-medical-practice
Title: Fair practice
Rating: 4 out of 5
Visited: February 2023
Phoned , only 2 in queue then asked to press button 3 .then more music and  then it was cut off .so tried again but same thing happen now waiting for ring back which is more expense not happy.
GP surgery review: old-coulsdon-medical-practice
Title: Good practice
Rating: 4 out of 5
Visited: February 2023
My dentist asked me to get a diagnoìsis from my doctor regarding  my vertigo  to be sent to them by email. The receptionist was most unhelpful. Seemed to think it was not necessary.
GP surgery review: old-coulsdon-medical-practice
Title: Thorough and professional
Rating: 5 out of 5
Visited: August 2022
Met with a wonderful doctor this morning who took the time to take a full history,  asked pertinent questions,  did a thorough examination and provided clear next steps and guidance. Gold star doctoring. Practice manager is really effective and responsive. The best GP surgery around.
GP surgery review: old-coulsdon-medical-practice
Title: Excellent Care
Rating: 5 out of 5
Visited: August 2022
As always, I had an excellent experience at old coulsdon medical practice. I didn’t see my usual doctor as I had booked an emergency appointment for my daughter through the app. The doctor was empathetic, kind and listened to me. The appointment was running on time and I did not feel rushed. Everything was explained to me and I understood the next steps. They checked I understood how to give the medicine and allowed me to ask questions. My daughter and I felt very well looked after and supported. Thank you!
GP surgery review: old-coulsdon-medical-practice
Title: Herogram for the Receptionists…
Rating: 5 out of 5
Visited: August 2022
This surgery not only answers its phone but sees its patients in person (rare these days, sadly). All its doctors are both caring and professional: efficiently diagnosing, prescribing and referring to specialists. But my thanks today go to the Reception team. I arrived at my cruise embarkation site last week without crucial proof of my covid booster! They sourced the vital paperwork and emailed it to me within minutes, permitting me to have a holiday. Thank you; thank you.
GP surgery review: selsdon-park-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: July 2023
A great practice that always looks after me. Whenever I have had a medical issue I have been seen promptly and sorted out.
GP surgery review: selsdon-park-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Always very happy with the staff and doctors at this surgery only once in 20 odd years have I had a negative experience
GP surgery review: selsdon-park-medical-practice
Title: Lovely practice and GP
Rating: 5 out of 5
Visited: July 2023
Very efficient practice with good communication, good GP’s and very sensible. Wait time is short and they try to accommodate you time-wise.
GP surgery review: selsdon-park-medical-practice
Title: As always good experience
Rating: 5 out of 5
Visited: July 2023
Mitchley Avenue practice is always efficient and on time. And I can see the doctor that I choose to.
GP surgery review: selsdon-park-medical-practice
Title: An amazing practice
Rating: 5 out of 5
Visited: June 2023
Always so kind,  caring and reassuring.  This practice is one in a million and we are very fortunate to be patients there.
GP surgery review: selsdon-park-medical-practice
Title: Saw Dr.French within the hour
Rating: 5 out of 5
Visited: June 2023
So pleased to get a speedy appointment. Thank you. Totally professional appointment left in no doubt what needed to happen. Thanks again
GP surgery review: selsdon-park-medical-practice
Title: Excellent Practise
Rating: 5 out of 5
Visited: June 2023
My early morning phone-call was answered immediately and my request to see a Doctor was arranged for that same morning.
The Doctor was very friendly and after listening to my problems, arranged for various tests to be taken with a 2nd appointment, in a week.
GP surgery review: selsdon-park-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
All way’s very helpful very polite staff. The different doctors that I have seen all are pleasant and helpful
GP surgery review: selsdon-park-medical-practice
Title: Good Experience
Rating: 5 out of 5
Visited: June 2023
I think the information and the demonstration from the nurse, On how to use the new medication from the hospital consultant was extremely helpful. Well done
GP surgery review: selsdon-park-medical-practice
Title: Always appointments
Rating: 5 out of 5
Visited: June 2023
Always get an appointment for me and my children, they are patient giving me other time options (if possible)  so it works around my schedule
GP surgery review: woodcote-medical
Title: Purley practice
Rating: 5 out of 5
Visited: February 2023
I saw the receptionist today at Purley, 1st February. You say I am not allowed to name her, but please identify her as she was absolutely brilliant. I have a bad anxiety problem, and she managed to get me a face to face appt with a doctor who I had dealings with before. She too was so sympathetic and put me at ease. Both are a credit to your practice. I only wish I could name them both.
GP surgery review: woodcote-medical
Title: terrible patiant care
Rating: 1 out of 5
Visited: February 2023
The reception staff have no empathy and are robatic in their response. They ask questions that the patiant can't answer in front of others present.
the surgery can only offer telephone conversation with a doctor, Saturday doctor or direct you to hospital emergency.
Their Saturday reception is contracted out to others and they are even worse.
GP surgery review: woodcote-medical
Title: Great Nursing Team
Rating: 5 out of 5
Visited: January 2023
Unfortunately I have had a couple of medical emergencies over the past couple of years resulting in long term aftercare being required/provided for my leg by the Nursing Team at Woodcote Medical.

The Nursing Team are both professional and knowledgeable, whilst adopting a caring/supportive approach which I, as a patient, feel to be an extremely important factor in my ongoing recovery.

Nothing is too much trouble for the Nursing Team from initiating hospital appointments (through a Surgery GP), arranging appointments (when required) with one of the specialist Tissue Viability team,  requesting a Surgery GP to check when a leg infection is suspected, arranging prescriptions for any required dressings and booking twice weekly dressing appointments in advance to accommodate my work schedule.

I feel the current Nursing Team go above and beyond what is required of them in terms of the patient care provided to me and are a credit to the Woodcote Medical practice.

I would also like to thank the excellent Reception staff who work at Woodcote Medical for their continued support.
GP surgery review: woodcote-medical
Title: Best GP surgery
Rating: 5 out of 5
Visited: November 2022
Really very good surgery. Very easy to contact and get appointment or repeat prescription ,I highly recommend them as they have very good admin
GP surgery review: woodcote-medical
Title: Helpful response
Rating: 5 out of 5
Visited: November 2022
I have just spoken to woodcote medical practice about a  slightly complicated situation re medication dosage and prescription. This involved ensuring there was an increase dose and that it was available to be collected at a location other than a local pharmacy. The staff member I spoke to was extremely helpful and understanding. The situation has been promptly resolved and has made a difference to my day and others in my family. Thank you
GP surgery review: woodcote-medical
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
Such helpful receptionist staff can’t fault them. They have been so helpful on two separate occasions sorting out an appointment for me in advance and arranging last minute prescriptions I forgot to order. Thank you so much. Mrs Dobson