janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: st-john's-medical-practice
Title: Worst practice
Rating: 1 out of 5
Visited: May 2022
Took more than two days of trials to book an appointment. First time, waited in the line for more than an hour to get a response that no appointments and call back next day. When called next day, they suggested going to A&E as they are closed in the afternoon. Finally on third time, managed to get an appointment but only a telephone appointment without any specific time mentioned. We had to stay close to the phone the entire day finally to receive the call at the end of day.

Now other GP’s are not willing to register since we are already registered locally.
GP surgery review: st-john's-medical-practice
Title: lovely staff completely 0verloaded
Rating: 2 out of 5
Visited: February 2022
according to media this is a national tale.  the staff are great, friendly etc and the doctors are wonderful.  it is however almost impossible to get access to the doctors, staff are completely overworked - how they stay calm is a credit to them.  i am leaving this review to support the surgery in any request for additional doctors/ staff etc.  we are told to consult our GP yet when i did they had no appointments and referred me to 111 which led to an emergency ambulance being called and many hours in A&E where I saw so many medical staff and had lots of tests.  A&E were good but dealing with that first call could have saved many resources.
GP surgery review: st-john's-medical-practice
Title: I will join another Surgery after 38 years of poor service
Rating: 1 out of 5
Visited: February 2022
Been registered with this outfit for 38 years and in that time very rarely needed to make appointment. When needing an appointment as we all know hard to get. Recently needed a 6 month blood check (as directed by hospital) told to make a doctors appointment. 8 years ago sent a letter asking me to make an appointment to visit the surgery, only to be told upon arrival that the surgery did not know me - as I have stated been with this outfit 38 years. In sort when you really do need to see someone the answer is go to A&E so whats point of it all?
GP surgery review: st-john's-medical-practice
Title: So friendly and helpful
Rating: 5 out of 5
Visited: January 2022
I registered here today for me and my son as we are new to the area. The receptionist was so friendly and couldn’t have been more helpful. She made sure I had all the right information and even called me to confirm some details that I hadn’t provided (which was my poor admin skills)… I know it sounds silly to be so overwhelmed by simple friendliness and helpfulness but I’ve honestly never had that in any doctors surgery I’ve registered with, I’m normally quite intimidated. It really made me feel positive about it. Thank you!
GP surgery review: town-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2022
I have been a patient at The Town Medical Centre for many years and have always received excellent medical care. All of the staff are lovely, caring, very helpful, polite  and efficient, I can’t recommend the practice highly enough. I feel very lucky to be a patient there.
GP surgery review: westerham-practice
Title: Incorrectly advised - and delayed travel vacc. appointment
Rating: 2 out of 5
Visited: July 2023
After submitting the incorrectly advised form on their website, nearly 3weeks later and no response.  Called again today and was told to wait for this a little longer as they have many to get through.  We queried our existing wait time already.  Was then placed on hold and proceeded to tell us this isn't the process, and we were to make an appointment (which we’d tried to nearly 3weeks ago).  We've now been offered a phone appointment 2 weeks away and concerned we're now unlikely to have vaccinations in time, let alone have immunity.
GP surgery review: westerham-practice
Title: Understanding and professional
Rating: 5 out of 5
Visited: August 2022
Given all the pressures on GP practices its quite impressive the standard of high patient care, understanding and compassion that this practice exercises. I was given first class advice and care.
GP surgery review: westerham-practice
Title: Always responsive, great care
Rating: 5 out of 5
Visited: April 2022
My GP and practice have always been there when needed. All staff at the practice are empathetic and kind. Despite CV19 I was always seen when i needed to be. Saw a new GP today who was great, really took the trouble to listen and try and help - couldn’t ask for more really. GPs get bad press at the moment - they don’t deserve it.
GP surgery review: sheppey-healthy-living-centre
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: December 2022
Been trying to get through on the phone for appointment for me and my son for the past 5 days. After waiting through a long recorded message you finally get to choose option 3 for book an appointment. You then get told they are very busy to call back later and they hang up the phone. After going through this for over an hour you get nothing.

If you call later in the day you get told no appointments and to call at 8am, so you call at 8am just to go through the same thing again and again and still get no appointment.

When I called a few weeks ago for a non urgent appointment for my daughter I was told to call at 8am, I told them this appointment could wait and could I book one in advance and was told No, all appointments are same day and call in at 8am. This means people calling at 8am to see doctor urgently are waiting in same queue as people who can wait.
GP surgery review: sheppey-healthy-living-centre
Title: Great Practice
Rating: 5 out of 5
Visited: August 2022
Firstly, they've got a new phone system - it took me 20 seconds to get through to a person.  Great start.  Next, what's the problem? I think I have a chest infection, but as long as the person can use a stethoscope, I don't mind who I see.  Got an appointment for later in the morning.  The receptionist was very pleasant and helpful.  The person I saw had read my notes, was very tuned in, very thorough, and unfortunately, yes I did have a chest infection, so was given a prescription for antibiotics.  The person I saw was pleasant, helpful and professional.  A very positive experience.  The Practice Manager and Partner(s?) clearly run a tight, efficient and effective ship.  Keep up the good work.
GP surgery review: st-georges-medical-centre
Title: No F2F appointments / Receptionist ‘assessment’
Rating: 1 out of 5
Visited: September 2023
After 112 redials to get into the queue - a receptionist decided whether I should be seen face to face or ‘triaged’ over the phone by a Dr.  It is not acceptable that a receptionist makes this decision nor that I have to share with the receptionist the issue I am not aware experiencing. Unless  something has changed I do not believe that receptionists are medically trained to make this assessment.  It is also not acceptable that face to face consultations are still not available.  With the exception of maybe a few who could be classed as time wasters people do not take the decision to see a medical practitioner lightly. A totally unacceptable way of managing a GP surgery.
GP surgery review: st-georges-medical-centre
Title: Poor Communications
Rating: 1 out of 5
Visited: November 2022
I have left 2 calls for a follow up appointment of which I never had a return call, when I try to book appointment online I am directed to Leysdown surgery and not St Georges which is 300 meters from my home
GP surgery review: st-georges-medical-centre
Title: Impossible booking system
Rating: 1 out of 5
Visited: February 2022
Leysdown surgery closes for 3 hours for lunch 12 til 3, an embarrassing local surgery, never answer the phone, ridiculed on local Facebook page as an outdated non concerning surgery. Must do better
GP surgery review: st-georges-medical-centre
Title: Telephone appointment
Rating: 1 out of 5
Visited: January 2022
Can someone explain why i have not had my telephone apponitment? Was suppose to have it at 10.45 today, 27.1.2022, now noon and nothing and been on hold listening to a stupid message for 20 mins, this is diagusting, terrible service and this surgery needs closing down asap.
GP surgery review: st-georges-medical-centre
Title: worst practice locally
Rating: 1 out of 5
Visited: January 2022
Almost never able to get through, when you do nothing is available. When you do speak to a Dr (by Phone), the main thing this is year is "we need to send you for blood tests". Never get a call back about the results, so start the cycle again. 4 blood tests later and again they suggest another Blood Test and still not told what the last results were.

The "Dr" on the phone is rude and dismissive of the issues I face. He has yet to see me in person and along with "blood tests" offered me anti-depressants. The reason I'm depressed? - 9 months of trying to find out what is wrong. 

If I could swap to another surgery I would but I'd have to start the journey again. I personally think they are waiting for me to be in a box in the ground so they don't have to deal with yet another inconvenient female issue.
GP surgery review: the-om-medical-centre
Title: Poor reception staff, lack of duty of care
Rating: 1 out of 5
Visited: May 2023
Took three days to get a appointment after three days could only get a nurse appointment, after appointment told to buy medication over counter, and waited all day for blood test papers and fit note, no help at all, just told to wait, I’m diabetic
GP surgery review: the-om-medical-centre
Title: Terrible, worst on Sheppey
Rating: 1 out of 5
Visited: April 2023
So, where to start, while my nan was dying with cancer, she was meant to be prescribed morphine to help with the pain and her comfort, multiple times this wasn't done, and we had a constant battle to get things sorted, they made everyone ones lives more awkward and hard then it had to be, they don't really want to help, the staff are lazy and rude, they don't like giving appointments out.
GP surgery review: the-om-medical-centre
Title: Disappointing
Rating: 1 out of 5
Visited: December 2022
My son and his partner have been trying to get appointment for their nearly 2 year old daughter.  She has been unwell for few days and has developed a rash. Told to send photo of rash and Doctor will contact you.  Did not receive a call back, rang surgery to be told doctor left note oh photo could be chicken pox?, obviously couldnt be bothered to actually ring them as promised.  No appointments available if your worried go to walk in ?.  Given that we have a health alert about Strep A and Scarlet Fever from Public Health this service is not acceptable for a young child.  They have been trying to see a doctor since Sunday evening.  What happened to making appointments available for children.  Shame on you for the service you are currently offering.
GP surgery review: the-om-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: November 2022
Never any appointments and you can't even phone them as they put you on hold for 10 minuites and then hang up, useless practice
GP surgery review: the-om-medical-centre
Title: Rude and ultimately unhelpful
Rating: 1 out of 5
Visited: May 2022
Absolutely disgusted with the service. Called in to get a prescription of antibiotics for a recurring problem yet the lady on reception met me with a rude and abrupt attitude. Told me to go elsewhere as they would not be able to help as they had no appointments available. In past have been able to get a prescription without needing to see the gp as it is detailed in my files yet the woman refused to even try see if she could help
GP surgery review: dr-rb-kumar-practice
Title: No compassion for patients
Rating: 1 out of 5
Visited: April 2023
I had to ring exactly 120 times from 8 this morning and finally was able to make an appointment. I was told I’d have a call back after 3pm. I kept my phone by my side on loud for the entire day just in case he called before. I even took the phone in to the toilet with me. Eventually after 6pm I called the surgery to find out if the GP was going to ring me. The receptionist said the GP left a note saying he tried to ring me at 15.50. I have evidence that this is entirely false information. Unfortunately this is not the first time I’ve been made to feel insignificant and unimportant by this GP. What a waste of my entire day. Very upset and will be looking for a new surgery.
GP surgery review: dr-rb-kumar-practice
Title: Blood
Rating: 3 out of 5
Visited: July 2022
i had a blood test and this always good as the nurse is always helpful because my veins are not always showing so she told me to drink lot's of water and it really helps.
GP surgery review: green-porch-medical-partnership
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
I contacted gp today  regarding back pain, I was given a phone appointment 2 days later, very quick response, thank you
GP surgery review: green-porch-medical-partnership
Title: Terrible, just terrible!
Rating: 1 out of 5
Visited: August 2023
I don't think they actually have any doctors on site, it is impossible to see one. Phantom doctors and horrendously abrupt and rude receptionist(s). Robotic answers: no appointments available, call at 08:00, goodbye!

If possible - avoid!
GP surgery review: green-porch-medical-partnership
Title: Appalling surgery and receptionists
Rating: 1 out of 5
Visited: February 2023
I need an urgent MRI scan as I’ve had an accident and sittingbourne memorial are requesting it urgently, but they need the doctors to approve it
This is where the back log starts in the process 
This is a recurring injury from 3 years ago when the doctor refused it then for 8 months, when after I got an MRI through a different system I needed an emergency operation as I had torn my tendon, fractured my elbow which eventually healed itself and smashed my cartilage in my elbow
Well the memorial hospital thinks I’ve done the same again at work,
They said I need to contact my doctor for approval 
I left the memorial and went straight to the doctors 
Well
The place was totally empty, only 3 very rude receptionists who totally ignored what I was saying and gave me a tatty peice of paper with a date on it for nearly 4 weeks later, when I asked what it was, they just burst out laughing saying doctor don’t see anyone anymore only phone calls, when I tried to explain it was urgent, they just laughed and said best they can do
3 receptionists and no work, no wonder the nhs is in trouble 
Anyway, the doctor phoned today, but my house not my mobile and spoke to my daughter 
I immediately phoned the surgery when I found out and they said I have to rebook my missed appointment 
This place is a complete joke and run by idiots that are still hiding behind closed doors even though covid is over
I find it a total disgrace that even though the hospital has tried to get the process going with the doctors, they don’t give a damn and are even ignoring them as well,
This place really needs investigation if the authorities have got the testies to do it
So it looks like a trip to hospital to block up there A&E , all due to there lazy doctors 
Avoid joining this place
I’m looking elsewhere now for a decent surgery
GP surgery review: green-porch-medical-partnership
Title: Worst practice ever
Rating: 1 out of 5
Visited: February 2023
You can just as well not have a surgery. When you ring them up they never have a space even if your child is very ill. And then when you do get an appointment you hear the doctor say to the receptionist that it will need to go quick as he wants to go home.

In the 3,5 years that I have been with this surgery I have managed to make 1 (awful) appointment.
GP surgery review: green-porch-medical-partnership
Title: It’s terrible
Rating: 1 out of 5
Visited: February 2023
You never see the same doctor, your appointments constantly get cancelled if you manage to get one. The staff at reception are so rude. They deny having any records of your health whilst prescribing you medication for it for 10 years. It really should be shut down. All you have to do is look at Sittingbourne gossip board to understand how bad this place has become.
GP surgery review: green-porch-medical-partnership
Title: Difunctional practice
Rating: 1 out of 5
Visited: January 2023
This is so sad but l have now decided to leave this practice as l feel my health and well-being are in danger .

I have waited over 120 hours for a prescription only to keep being told it’s not been signed off,so l have been with out medication that l take on a regular bases .

Staff just don’t seem to care they just want to get rid of you when you go in there there’s no concern from them about your well being all l hear when l go in there is sorry no Apointments please phone at 8 o clock but they don’t say but all the Apointments will be gone if there are any as it’s now  10.30 because that’s how long it’s taken to get through . I think it’s the worse surgery in sittingbourne and in my option should be closed bad management bad staffing .never a doctor in sight or a nurse appalling service,this is the opinion of lots of people .how it’s still being aloud to run l don’t no .

So if anybody is thinking of joining don’t bother  very bad service .
GP surgery review: green-porch-medical-partnership
Title: Unprofessional/ never get an appointment
Rating: 1 out of 5
Visited: December 2022
I have never been able to see GP ever since I registered with the surgery. Imagine getting through on phone one day at 8:03hrs and they said they are already full without even listening to you. No customer service from the receptionist. I walked down again another day to meet up at 8:am and it was the same excuse that some of the staff are sick and they don't have anyone to attend to patients the most annoying thing was how the receptionist related to you so unprofessional no appointments were available. It is impossible to get through and once you do there are never any appointments available. This is so frustrating and disappointing. If people have their ways they should avoid this kind of surgery. I am a healthcare worker and I know how passionate I am about my patients. Even if there is workload I communicate effectively. The receptionist are so arrogant. I don't want to generalize to all staff because I have not been able to their nurses or GP. However, they are services are so poor.
GP surgery review: green-porch-medical-partnership
Title: Absolute rubbish service
Rating: 1 out of 5
Visited: November 2022
Today i had to cancel an appointment as ironically i was not well enough to attend the practice. I have been a customer of this establishment since it moved to green porch and have never seen a doctor. I tried to get another appointment only to be told i could see a clinical practicenor on the 28th december.This is not good enough they take the money and give no service
GP surgery review: green-porch-medical-partnership
Title: No Appointments
Rating: 1 out of 5
Visited: October 2022
After waiting 10 minutes for the phone to be answered I was informed that there were no appointments, I asked if I could get one before the end of the year and was told that the diary doesn't look that far in advance, and I should use the e-consult on the surgery's webpage.  When using the e-consult I have to avoid answering the questions honestly because I get the following notification "We can't safely assess your symptoms through this online request. You need to talk to someone today instead."  Clearly this isn't possible as there are no appointments, end result is I have to provide inaccurate information in the e-consult system to get a message to the survey about my needs.  This situation is unacceptable and putting people's lives at risk.
GP surgery review: green-porch-medical-partnership
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: September 2022
On my 16th telephone call I waited an hour 33 minutes just to be told there are no appointments available. It is impossible to get through and once you do there are never any appointments available. This has been the case in the 5 years we have been registered at the surgery. No appointments on the day and none available to prebook. Incredibly frustrating and disappointing. Staff make no attempt to even try and help. Such a disappointing experience, time and again. Trying desperately to switch to another surgery. Please avoid at all costs.
GP surgery review: grovehurst-surgery
Title: You Can Never Get Passed Reception / Get An Appointment
Rating: 3 out of 5
Visited: August 2023
Having visited my doctor and being referred for an ultra sound, my doctor specifically said to me when you get the results make an appointment to see him. Well believe me I have tried, I have called into the practice and asked at reception they don't make appointments you have to call on the day, I explain that it is not an emergency and that I need to see the doctor at his request, still cannot make and appointment. Called by phone yet again to make an appointment to be told I could have a routine telephone conversation on 25 September in excess of a months time. I am not prepared to take a day off work on the off chance I can get an appointment if I call in the morning I work in London I have a busy job and cannot take days off at a drop of a hat. I rarely go to the doctors but when I need to I cannot get an appointment to see anyone. There are an awful lot of receptionist at the surgery and their job appears to be make it as difficult as possible to see a doctor. Perhaps if they employed 2-3 less receptionists and employed another doctor the surgery would be able to provide a better service. To be quite honest for the working person the service provided by Grovehurst Surgery is diabolical.
GP surgery review: london-road-medical-centre
Title: Poor service by this practice
Rating: 2 out of 5
Visited: November 2023
After arranging an appointment at the surgery 5 weeks ago it was cancelled for the second time an hour before my appointment today. I fine it quite disappointing that the appointment was being cancelled at short notice with no reason why. When asking the receptionist why the appointment is cancelled she said that they are not able disclose this information. I feel the practice should be open with their patients giving the reason for the cancellation.
GP surgery review: london-road-medical-centre
Title: Useless cold-call ‘appointment’
Rating: 3 out of 5
Visited: October 2023
Received a cold-call out of the blue, from an unknown (out of area) number (not my Dr’s) asking about my Diabetes. Thought it was a scam - so wasn’t going to give any personal info. Lady asked if I had any queries - well yes, if I had known about the call beforehand, I would have had a list! I tried to ask about Insulin management, but she had no clue. 
Have since noticed on my records it was an Annual Review. What a complete waste of time. If I had known about the call I would have given proper answers and had a list of questions ready & it would have been a useful appointment. Just a ‘box ticking’ exercise by the surgery, to show annual review has been done.
GP surgery review: london-road-medical-centre
Title: Absolutely great practise
Rating: 5 out of 5
Visited: September 2023
Phoned early twice this week.  Got appt both times. Was a delay in seeing doctor but you get 100 % from that doctor ( hence the wait ).   I feel so lucky to be registered in this surgery.  Polite professional helpful caring staff.  From reception to GP
GP surgery review: london-road-medical-centre
Title: Very disappointed
Rating: 2 out of 5
Visited: June 2023
Managed to get through to book an appointment today after 18 tries. Very pleased to get an actual appointment. Waited 1 and a half hours. GP basically said the NHS don't cover that service anymore so you'll have to pay privately. It will need to be done every few months for the rest of your life. Causes major issues and I don't have unlimited money to pay forever. Really not great.