janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: wells-park-practice
Title: Receptionist skills?? No nurses- Better system needed
Rating: 2 out of 5
Visited: June 2023
I was bitten by a dog and advised by various to get a tetanus jab. I knew i hadnt had one for about 10 years .i made approx 4 attempts to obtain an online appt. No way to book a nurse - and no docs appts available .   Gave up so  I went to work early to be able to phone  in for 8am.  I was lucky enough to be answered 1st in the queue. I was ringing for a nurses appt but i could not understand what the receptionist was saying . I am english but it took some time to communicate and for receptionist to be understood/ and for me to explain a pretty straightforward situation. I explained that i would most probably need a tetanus injection from a nurse and didnt necessarily need to be seen by a doctor but fine if one available today, thinking perhaps doc himself might be able to give injection .  Afterapprox 11 minutes i was given a docs appt at 3pm today. I left work early to see doc.  . Friendly doc confirmed i needed a tetanus injection but unfortunately no nurses in practice today!  Advised best to go to Beckenham Beacon today   So off i go  impossible parking - of course a full waiting area-  where there is now a 4 hour wait!! Something wrong here. Is the idea of a nurse - duty nurse referral system not possible? Its just so dire and appt system is not working . This cannot be an efficient way to work for anybody!
GP surgery review: woolstone-medical-centre
Title: Bad Attitude
Rating: 1 out of 5
Visited: May 2023
I never had any issue with this centre been with them for years. Up until I had a telephone appointment with a gp with such an attitude and rude instead of giving me answers she was so quick to be judgy and defensive. This is not a court room unfortunately no one wins when it comes to health.
 I have now recently registered elsewhere, good fresh air I'd say.
I would not recommend this place to my worse enemy.
GP surgery review: woolstone-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: March 2023
I just wanted to commend you for being a great practice to visit. On top of the expert professionalism, there has also been time to listen with empathy - and I know how hard it is to find time for that these days in practice. When I sit and wait to be seen, around me I can hear professional and friendly interactions and a good atmosphere. I like that you've won awards for being inclusive in different ways and I am so pleased you've signed up to be a safe surgery. Thank you
GP surgery review: woolstone-medical-centre
Title: Personal service
Rating: 5 out of 5
Visited: January 2023
Such a fantastic doctors surgery! It has the traditional feel of a family doctors, I can always get an appointment with my favourite doctor who knows me well and tailors care to my past experiences. The reception staff are incredibly busy but are always polite and go out of their way to help. A little gem of a surgery.
GP surgery review: woolstone-medical-centre
Title: Unhelpful receptionist
Rating: 1 out of 5
Visited: March 2022
Made to feel stupid and rude by receptionist. I feel sad saying this, but she upset me greatly and she should have been better informed, more helpful and recognised that she was talking to someone who wasn't well. Other receptionists have been very nice and helpful, so hopefully it was just a case of a single bad apple.
GP surgery review: woolstone-medical-centre
Title: Don’t phone for a confirmed telephone appointment
Rating: 2 out of 5
Visited: March 2022
I filled in an Econsult and was told that I would be contacted by text or email and given a time that I would be phoned by the doctor. I didn’t receive either communication regarding the outcome and so phoned a couple of days before the stated phone time to check that I could consider this a confirmed telephone appointment. I was told that I could. I arranged annual leave from work for this appointment. Half an hour after this “confirmed” appointment I hadn’t been phoned but then got a text to say that I would be phoned the following day with a new time. I phoned the practice to ask about this and was told that I must have “misunderstood” the communication about the original time, even though I had phoned to confirm it. Of course I realise that circumstances dictate that appointment times might have to change at the last minute. But I do think, at the very least, that an apology and an acknowledgment that they had inconvenienced me would have been appropriate. This really didn’t feel like a very patient centred service. Perhaps it’s time to revert to initial face to face appointments.
GP surgery review: woolstone-medical-centre
Title: Disappointing
Rating: 2 out of 5
Visited: February 2022
I used to be very happy with this practice. Even at the height of Covid I was still able to book a telephone appointment via Patient Access, to speak to a GP. The surgery have now removed this option and with no plans to reinstate it, with the reason being given because of Covid. Instead, you have to ring them at 8am.

I don't understand this reasoning as the Covid situation has improved from before. 

I am a full-time carer for a family member and I just can't ring at 8am. Also, when I used to be able to book an appointment that meant that I knew when to expect the call and I could go outside briefly for some privacy .

Whilst in the surgery recently, I explained my situation and I asked the receptionist what options are available for someone like myself, especially as the surgery ask patients to tell them if you are a carer. 

The receptionist said that Covid hasn't gone, as explanation for removing the Patient Access option. She told me that I have to ring the surgery and tell them that I can't ring at 8am. I had just explained this in person so that didn't make sense. I felt as if she just wanted me to go away.

I left feeling upset and quite vulnerable if I'm honest.

Unpaid carers aren't valued or seen and this is just another demonstration really.
GP surgery review: woolstone-medical-centre
Title: wouldn't recommend
Rating: 1 out of 5
Visited: January 2022
It is hard to get through to the surgery, when you do it is hard to get an appointment. They do not call you back when they say they will. The nursing staff were unhelpful.
GP surgery review: edith-cavell-practice
Title: Failing Practice
Rating: 1 out of 5
Visited: May 2023
I've been registered with Edith Cavell Surgery for more than 4 years. The service has never been good, but has now reached an all-time low. It feels as if I don't actually have a gp nor any access to healthcare. The surgery is going to great lengths to be as inaccessible to patients as possible and seems entirely unconcerned with providing effective health outcomes. 

The surgery insists on using the Dr Iq App for arranging appointments, requesting medications, and managing basic enquiries. However, the app is almost always "unavailable" meaning once a certain daily limit has been reached, it blocks users from taking any action. Whomever is reviewing, triaging, and allocating the requests that do go through consistently fails to read such requests closely; requests are repeatedly mishandled and closed without any effective resolution. The focus and measure of the surgery is clearly on task completion and box ticking rather than quality of care, accuracy, and efficiency. 

Calling the surgery is not any better. It is nearly impossible to get through, and, while on hold, one must endure endless reminders and encouragements to use the Dr Iq app. If the app worked, calling wouldn't be necessary. The calling menu now seems to have been updated and puts callers through a loop of pointless menu options that always seem to conclude with "try again later". When one does get through, staff try their best to help, but lack sufficient knowledge and training to be helpful; I've consistently been provided with contradictory and false information. 

I have been trying to resolve a specific administrative issue for 6 months without success. I am resigned to the fact that I will need to go to the surgery in person and stay there until someone qualified sorts things out. Once sorted, I will be changing surgeries as I have lost all confidence in this surgery, their competence, and their ethics.
GP surgery review: edith-cavell-practice
Title: Worst ever
Rating: 1 out of 5
Visited: April 2023
booking appointments is impossible. 
they tell you to use a online booking system they ask an appropriate time to call and decide to call whenever . they don’t care if you have other things going on . example. work/children 

doctors are rude and dismissive . 

receptionist , will leave you calling for 1 hour even though you are “number 1” in the calling queue .
ridiculous , if you don’t want to answer calls don’t be a receptionist.
GP surgery review: edith-cavell-practice
Title: Not impressed
Rating: 1 out of 5
Visited: March 2023
Terrible staff member. Left myself & another person waiting an unacceptable amount of time to make an appointment after they & I walked to the surgery to make said appointment. The person on duty for 25 minutes sat looking at a screen fingers not moving. A woman who had arrived before me complained about her treatment at the whim of the staff member. I sat there & watched this scene somewhat stunned. Is that what's called reception?
GP surgery review: edith-cavell-practice
Title: Phone calls ignored not once
Rating: 3 out of 5
Visited: March 2023
Hi there, 

I visited surgery on 3/3/23 and noticed what your staff member who supposedly have to answer phone calls was on her phone.

That is not a first time I see staff doing that.
On another occasion staff member was doing Ocado online shopping on the NHS computer.
And the problem what I was waiting to be answered 20mins both times. 
I live just few mins away so decided to come in person.

It doesn’t make any sense to me as a patient how much respectfully staff is do their actual duties on working hours.

I have been confrontational and apologetic with my natural feelings what I was seeing and glad ppl in waiting area heard what is going on as I believe they been in my situation.

Management itself didn’t want to listen importance of what I have to say and asked me to leave after I said she had to do better job.
It looked like they would be able to escort me cos a man showed up in a window as well.

In addition wanted to say I’m sorry for the lady manager as she is not in control of her staff actions and she knows that now,
she’s to weak for her role as a manager.

Hopefully strict changes will be taken after this.

In my defence wanted to say - don’t say I’m rude in  
any way cos I’m just absolutely right in this and expressed my natural human intelligence and feelings at a same time.
If manager not happy to hear criticism of her job doesn’t mean I’m rude. 
It means she’s not trained properly for her job.

You might not like it, but I’m old enough to say what I see, so please don’t teach my language skills which I apologised straight away. 

And all this is for a record.

I sent email and evidence picture to the practice but no response yet on this.

I believe my email will be deleted from a system so I leave similar message here about what is going on in a practice.
GP surgery review: edith-cavell-practice
Title: Doctor dismissed my symptoms and concerns
Rating: 1 out of 5
Visited: March 2023
I have had nausea, stomach cramps, temperature and irregular bowel for 2 weeks. After explaining my symptoms the doctor said I had too many symptoms and I had too select one do I wanted him to deal with. It felt like he wanted me off the phone as soon as possible. He told me to log an issue in a fortnight if I still had problems. I'm likely going to pay to see a private doctor as I'm not confident in the diagnoses.
GP surgery review: edith-cavell-practice
Title: Would not recommend
Rating: 1 out of 5
Visited: November 2022
I would not recommend this GP surgery to anyone. Impossible to speak to anyone on the phone, I waited recently as “number one in the queue” for 90 minutes, only trying to find out how to call back tomorrow to try and actually get an appointment. They try to get you to use an app which does not work. I am pregnant and have decided to change surgery to somewhere else local as I have no confidence in getting taken seriously or even being able to speak to a receptionist, which is bad enough now but more concerning with a newborn. I did eventually have an appointment recently where the dr was nice but did not take me seriously, weeks later I am asking for a second opinion. Would not recommend.
GP surgery review: edith-cavell-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: November 2022
I would strongly discourage anyone from joining this practise. It’s virtually impossible to get an appointment to see a doctor; you can easily spend an hour or more on hold only to be cut off by the unhelpful reception staff or told there are no appointments left. The app they ask you to use is just as useless. I have two children under 2 years of age and have had awful experiences with both of them-my 1 year old was passed off as having Covid despite being limp, having a high temperature and vomiting. The doctor didn’t check his throat, ears, chest etc - just said it was covid and told me to give Calpol. 12 hours later we ended up in A&E where he was instantly
checked properly and we were told he had tonsillitis and a kidney infection. He was given hospital treatment for a week after. My newborn baby recently needed antibiotics and I was told the doctor had sent a prescription to the pharmacy. 24 hours later the prescription was still not there and after trying to get through to the surgery for 2 hours I eventually walked to the surgery to ask where my daughter’s prescription was. It transpired that the doctor had forgotten to write the prescription, but the receptionist was incredibly rude and kept suggesting it must have somehow been my mistake. 
I recently moved surgeries and can’t believe the difference - I can get a same day appointment easily, the hold time on the telephone is less than 5mins and the doctors are thorough, professional and reassuring. 
The only thing I would say is that my experience with the nurses at Edith Cavell was only ever positive. Other than that I think it’s a terrible GP practise.
GP surgery review: edith-cavell-practice
Title: uncaring about patients
Rating: 2 out of 5
Visited: October 2022
I came to Edith cavell with severe headaches and vomiting, and was turned away at an appointment without even being checked over, due to me being “young and fit”
GP surgery review: edith-cavell-practice
Title: Staff at reception Unhelpful and unsympathetic
Rating: 3 out of 5
Visited: October 2022
I’ve been a patient at this practice for many years and the staff at the reception have always been challenging. It’s difficult to get appointment with the doctors and the reception staff make it even harder by being challenging about rules and gatekeeping.  the doctors on the other hand are very good. 
You are never able to get urgent appointments unless you are willing to hang on the phone for over 60 minutes. Doctor iq has its benefits but appointments get taken up early morning so unless you live a life with zero responsibilities good luck getting an appointment through the app!
GP surgery review: edith-cavell-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: June 2022
I have been with Edith Cavell surgery for just over 3 years now and it used to be an amazing surgery with nice staff. It has progressively been worsening up to the point that is impossible to get an appointment with a doctor. You can only take appointments over the phone from 8 am and the wait is never less than 1 hour which means that by then all appointments are gone. You cannot physically go to the surgery and book an appointment as they say the only way is over the phone. Some of the old reception staff are still there and try to help but what is in their power is very limited. New reception staff is also extremely rude, unpolite and unhelpful. It is  such a shame to see how an extremely good surgery ended up. Do not recommend
GP surgery review: streatham-high-practice
Title: Poor practice
Rating: 1 out of 5
Visited: November 2023
I have transferred my 93 yr old father in law to this clinic as it is close to where he lives.Having registered easily I requested to order his repeat prescription which was turned down.After waiting for almost an hour I am promised a e consultation appt which came and went.Somebody had rung me back but could not speak.I tried twice waiting for an hour each when I spoke to a very dismissive receptionist. I was told to ring again the next day! What do I say.
GP surgery review: streatham-high-practice
Title: Poor attitude.
Rating: 2 out of 5
Visited: October 2023
Reception staff need better training to achieve a better standard of patient care. No apologies for constant mistakes, lack of communication when letting you know there is a problem and a general lack of understanding when it comes to the services of a GP practice; I have worked in the NHS for a decade and have found myself appalled at the attitude - this is dangerous as the happily dismiss issues that could develop into serious health implications.
GP surgery review: streatham-high-practice
Title: Working parents should avoid this surgery
Rating: 1 out of 5
Visited: September 2023
If you are a working parent, I would not recommend this practice. The way they use their booking app and run their switchboard makes it very difficult for you to access care for your child if both parents work full time. I’ve been trying to book an appointment to seek a referral to Camhs for my son for several days now. I will have to book a day off work just to take a call to book an appointment. It’s a nightmare. Kids of working parents don’t need extra blockers to access childcare.
GP surgery review: streatham-high-practice
Title: Poor service
Rating: 2 out of 5
Visited: August 2023
My mother and I have been trying to get an appointment for some time now, my mother fell and hit her head, this has caused her dizziness. She does not speak English and we have no time to call the surgery at 8am as we both work.

I have tried to call during my lunch times but queues are long, their app is not working and they have no other ways of contact. 
I managed to call them and I asked how were we meant to get appointments and if they had an email I could use, the receptionist said no and we would have to wait until their app was working it’s been days and still doesn’t work. 

Definitely moving my mother from here as they are not helping which is their job.
GP surgery review: streatham-high-practice
Title: horrible, ridiculous service
Rating: 1 out of 5
Visited: May 2023
I've been registered with this practice for the last 3 years and i received the worst service possible. I've been coming with sever period pain which was making me faint and throw up, didn't even get any painkillers and was told itll pass. never answer calls, wait time is an hour on the phone... don't answer dr iq requests. When i needed sick note I was waiting a week and a half for them to send it, two days before its expiry date. when called and confronted about it, didn't say a word. disgusting
GP surgery review: streatham-high-practice
Title: Fantastic 5☆ practice
Rating: 5 out of 5
Visited: May 2023
I have been at the practice for some time now. I have not met or spoken to anyone who is less than professional. A great modern well run surgery. I cannot recommend highly enough.
GP surgery review: streatham-high-practice
Title: Terrible Practice
Rating: 1 out of 5
Visited: March 2023
Have already complained to NHS England regarding this practice.
Now I am leaving it due to the practice keep messing around with my medication. I put in Prescriptions and the Clinicians don't bother sending prescriptions to the Pharmacy. I phoned up and complained multiple times and still nothing is done about it! The Clinicians at this surgery are dangerous and a threat to life!
GP surgery review: streatham-high-practice
Title: Disgraceful
Rating: 1 out of 5
Visited: December 2022
Never have any appointments reception always unhelpful on this you can guarantee. Been with this practice since the start and they are just adding more patients all the time to get more money in.  I think the only time you see an actual doctor must be when you need your death certificate signed. Always a call back and usually from pharmacist never a doctor.
GP surgery review: streatham-high-practice
Title: unsafe for people vulnerable to Covid
Rating: 1 out of 5
Visited: March 2022
Patients and clinicians don't wear masks. When I try to complain I get told that patients can't be asked to wear masks anymore. When I complain about clinicians not wearing masks properly (ie under their nose) my complaint gets ignored. I just get told to wear a mask myself and that will protect me. For immune compromised patients it just isn't safe.
GP surgery review: streatham-high-practice
Title: Dreadful again
Rating: 1 out of 5
Visited: March 2022
This place has gone from poor to worse. Even today rejected my new medication request as advised by hospital surgeon. I even showed medication package with details. They now say will call me this evening though not agreed time as I am working
GP surgery review: cator-medical-centre
Title: Forget an Emergency Appointment to See a Doctor Ever Again.
Rating: 1 out of 5
Visited: October 2023
Filled out the form @ 7:50am as You can't phone the surgery anymore.
The pain was too much by 11am for me to wait for them call me back. So went Urgent Care instead. There were 25/30 people in front of me with at least 80/90 % of the people in their with colds and flu symptoms, all had used Anima Online Booking and couldn't get an appointment to see anyone. Its an Absolute Joke now to see a GP urgently. People will die and lose their lives because of this Incompetent Online system! Was finally called at 2pm in the afternoon from someone sounding they were from an Overseas call centre. When I challenged them on where they were phoning me from (I thought it would be someone in the Beckenham Beacon) that would not tell me and not confirm or deny where they were calling from.
I have lost all faith and trust in this Practice with this Online Nightmare and say if you are not feeling well go A&E or Urgent care to see a doctor because by the time you get phoned back by this Online Service (which is supposed to be so much better) you will probably been in even more pain or worse Dead.
The Worse Service I have ever experienced since the online move on the 5th October.
GP surgery review: cator-medical-centre
Title: Great treatment
Rating: 4 out of 5
Visited: August 2023
This is my mums surgery and whilst I agree the appointment system does need to be revised and the attitude of some of the reception staff could definitely be improved, there are some staff who go out of their way to help. Recently I had to call up and spoke to a lady on reception who was brilliant and most helpful. Additionally, we saw a fantastic doctor (unfortunately I am unable to name him in this review - he was in room 28 surname starts with B ends in Y). He is a fantastic asset to the team - he actually cares about his patients whilst explaining things in full and ensuring the patient fully understands everything. All in all I would recommend this surgery as my mum has received great treatment here.