janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: warders-medical-centre
Title: Superb Efficient GP Practice
Rating: 5 out of 5
Visited: April 2022
With a long-term health condition and working myself within the health care sector I have experience with lots of GP surgeries.  I have not experienced any as good on a personal or professional front. Must have great ethos and leadership throughout all levels. Highly recommended
GP surgery review: warders-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2022
I have been a with warders for over 20 years .
Any business is only as good as its people, all the staff whom ave been been looking after us have been excellent.
It would be unfair to name individuals
 On three occasions my Doctor suspected a "complaint" after many test procedures we was diagnosed as per her suspicions. was on the money. We have total respect and trust in them.
Hope you guys are paid enough😅
Happy New Year to One and All...
GP surgery review: woodlands-health-centre
Title: I'm afraid the performance has got worse and worse
Rating: 1 out of 5
Visited: October 2023
I’ve used Woodlands Health Centre for many years and never had cause for complaint but since Covid and significant house building in the local area, the service has become unacceptable.  I have not managed to get a face to face appointment with my GP for years and the last time I tried for a telephone “triage” appointment, the wait was 3 weeks. Before that they have typically referred be to the local hospital, who expressed surprise that they had not seen me. An online consultancy system has now been introduced, but though you get a reply there is no indication of who it is from and no means to reply.  My last enquiry resulted in advice to call 111, who instructed me to call my GP!!
I recently needed a face to face consultation, but as this was impossible and I knew would be pointless and result in a referral to hospital, I decided to seek a private GP appointment, which was easily accomplished, expensive, but no more so than a typical vet. 
The staff, when you make contact, do all they can and are very pleasant, but they have no resources to offer. I’m also waiting (for 16 months) to see if I can have a major operation and I’m not even sure I’m on the waiting list.
The trouble is that if they improve, even more people will use them and they will be back to square one.
GP surgery review: woodlands-health-centre
Title: Navigating new parking system at this surgery
Rating: 1 out of 5
Visited: August 2023
This surgery has recently introduced camera controlled parking. There are plenty of signs up now but not at the beginning and we got £100 penalty when attending an appointment as didn't know to put our reg number into the iPad.
When we asked for help resolving the problem the practice manager's response could have been more supportive. Instead of deflecting the issue to the parking company, I would have expected the practice to offer assistance, given that we had an appointment scheduled at that time. It was disheartening to learn that other patients also suffered similar issues.
I believe that a caring practice would prioritise helping patients navigate through new systems and not hide behind the appeals process of the parking company.
I hope the practice takes into account this feedback to improve its customer service and ensure patients aren't caught off guard by new systems. 
Ultimately the willingness of a practice to assist and understand its patients makes a world of difference to their experience.
GP surgery review: woodlands-health-centre
Title: Lovely doctor
Rating: 5 out of 5
Visited: December 2022
Recently registered with the practice and made an appointment for something I’d been putting off a long time. Helpful reception staff made an appointment for me within a week. Lovely doctor suggested immediate care plans and made appropriate referrals immediately. She was so kind and nice to me after I’d been feeling so anxious. It says I’m not allowed to include names on this platform so I won’t but I’d love her to know how reassured she made me feel. Thank you for being so lovely and kind.
GP surgery review: woodlands-health-centre
Title: Thank You
Rating: 5 out of 5
Visited: December 2022
We realise it's difficult times for GP surgeries and their patients. However we recently had occasion to ring on a Friday eve just before Christmas and between the surgery and the local pharmacy they managed to avert a visit to A and E.... not the best place to be at any time but especially not  now with covid and flu numbers rising . Huge Thanks to both Woodlands and our local pharmacy.
GP surgery review: woodlands-health-centre
Title: Caring doctor
Rating: 5 out of 5
Visited: November 2022
I'm with this practice for few years now and I'm always happy with the care and treatment I'm recieving. Could not wish for better GP care.
GP surgery review: woodlands-health-centre
Title: poor service
Rating: 1 out of 5
Visited: October 2022
Each time I have had to contact this practice it has been nothing but trouble. I thankfully have not had to contact them for a number of years but needed a call consult last week, a prescription was supposed to be sent to chemist and after trying for a couple of days it is still not there , I now have to try and sit on hold on the telephone trying to sort this out, I work for a busy NHS practice and this is proving to be very difficult and I have spent the weekend in pain - very poor service that needs looking into by CQC as this should not be rated as good!
GP surgery review: woodlands-health-centre
Title: Best practice I’ve ever used
Rating: 5 out of 5
Visited: August 2022
I cannot fault Woodlands, the service has always been top class. My GP goes out of her way to call or text and seemingly works all the hours in the day! In the past she has called late on a Friday evening to discuss an issue as she did not want me to have to wait until my scheduled appointment on the Monday morning as she knew I would worry. What more could a patient ask for! Highly recommended.
GP surgery review: woodlands-health-centre
Title: Quite Happy with services but…..
Rating: 3 out of 5
Visited: May 2022
We all know the strain the NHS is under, but it is no excuse for reception staff to lack compassion, understanding, whilst dealing with the public. To have to tell reception staff your medical problem in front of other patients in waiting room can be embarrassing, having to speak loudly through perplex screen and wearing a mask could be considered a breach of confidentiality. 
So exasperated whilst trying to make an appointment,walked out in disgust! Perhaps a little more training should be considered.
GP surgery review: aylesham-medical-practice
Title: Awful
Rating: 1 out of 5
Visited: January 2024
It’s taken about 5 phone calls and 4 emails to actually speak to a Dr. I would like to see a Dr face to face, but not possible. You have to go through the e consult procedure to book an appointment, where they just send you an email and if you have any questions you have to go through the e consult again. Whatever happened to just phoning and making an appointment? I was told , they can’t do that. Seriously ? What is wrong with this surgery????
GP surgery review: aylesham-medical-practice
Title: Good overall experience
Rating: 4 out of 5
Visited: May 2023
I needed to book an appointment to see the doctor although i had to wait for 4 weeks for a pre bookable this wasn't a real problem as it wasn't an urgent issue. I attended the appointment and the doctor i saw was very good. I was given advice and referred and left feeling like the doctor had listened to my problems. I would highly recommend this practice. I think the biggest problem within the NHS is the expectations. There are only so many hours in a day and only so many appointments. If those with non urgent problems are willing to wait then they would have the same experience. Instead i see people complaining that they cannot get an appointment but this is usually because they want one that day. The whole system is changing and although we may not like this we all need to give it a chance. We cannot always see who we want when we want but we can usually see someone that can help or direct us to get help. The staff in the surgery have a very difficult job to do but they do their best as far as i am concerned.
GP surgery review: aylesham-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: May 2023
I had an appointment with the doctor who spoke to me on the telephone and then asked me to attend the surgery the same day for an examination. The doctor was very nice, understanding and listened to my issues. I could not fault the receptionists they were very polite even though they were extremely busy while i was in the surgery. It was perfect for me to take a telephone call first as i work.
GP surgery review: aylesham-medical-practice
Title: Do doctors actually exist
Rating: 1 out of 5
Visited: March 2023
I find it quite strange after having a blood test can get an appointment to See a doctor , for them to just tell you you need vitamin supplements. How ever if you feel you are on you death bed and not sure if you need strong antibiotic’s or go to hospital , they will send a paramedic , with no disrespect to them , is a very basic trained one , who then calls ambulance , those paramedics in turn phone doctor for antibiotics. Doctor does not know patient so antibiotic’s 
Not really strong enough to do job . Week later trying to get doctor to actually see patient , but basic paramedic sent again . Where is the common sense.
GP surgery review: aylesham-medical-practice
Title: Disaster
Rating: 1 out of 5
Visited: March 2023
Filled out forms to register myself and 4 children. Took in Id, registered, got appointments for medication etc then out of the blue a phone call giving me 30 days notice as I am not in their catchment area!!
GP surgery review: aylesham-medical-practice
Title: Awful
Rating: 1 out of 5
Visited: August 2022
Still can’t see a Dr, appointment over the phone. Dr continually talked over us, then accused us of being rude. Needed a change in medication but the Dr wouldn’t give a new medication until he had written to the consultant even though the consultant didn’t give us the medication in the first place, which we explained. So now we have to suffer until a letter is written, posted and received and the very busy consultant writes a letter, posts it and it it received by the surgery and then we will have to , no doubt, wait for another appointment then wait for a prescription and then travel quite a few miles to pick it up. So in pain and suffering for another two weeks if we are lucky, if we are unlucky, a month??  It feels like patients are being treated like an annoyance.
GP surgery review: aylesham-medical-practice
Title: Awful
Rating: 1 out of 5
Visited: July 2022
- can’t get an appointment. 
- (some) staff are shockingly rude
- Still using COVID as an excuse to call patients back to see if they are worthy of an in person visit. 
- Just don’t say I did’t warn you.
GP surgery review: aylesham-medical-practice
Title: Can take over 1 hour to get through on the phone.
Rating: 3 out of 5
Visited: May 2022
Getting through on the telephone can be extremely frustrating. A call queue system was introduced a while ago, however calling at 8am this morning the system said to call back later as everyone was busy. After repeated calls, around 8:10 managed to join the call queue, however after 20 minutes I was dropped out of the queue and call ended with a message that everyone was busy. Called back  and reached a human after another 34 minutes, and of course any appointments were long gone. Not being dropped a second time at the 20 minute point suggests that this was done manually. One or two more staff to handle appointments during the first hour might help, and a better way to handle appointments in general is really needed.
GP surgery review: aylesham-medical-practice
Title: Extremely poor service
Rating: 1 out of 5
Visited: February 2022
Awful surgery, was phoning for hours, by the time I got through, no appointments. Was offered a phone appointment at Dover hospital, they told me I could get a prescription over the phone if needed. I did need a prescription, I had to drive all of the way to Dover hospital to pick up the prescription, which wasn’t what I was told.  Ridiculous, we are miles away from Dover. Why can’t we have an appointment at Canterbury hospital? and now we are living with covid, why can’t we have an actual appointment at the surgery?
GP surgery review: lydden-surgery
Title: Outstanding
Rating: 5 out of 5
Visited: September 2023
Cannot express in words how truly
Grateful I am for the services provided at Lydden practice. Thank you
To every single member of staff.
GP surgery review: lydden-surgery
Title: Faultless Practice
Rating: 5 out of 5
Visited: December 2022
fantastic level of care from all the staff at Lydden Surgery. The whole practice I cannot fault. I am Extremely grateful. Cannot fault.
GP surgery review: pencester-surgery
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
I have nothing but praise for this practice. Receptionist, nurse practitioners, and all the Doctors, always have time to listen and advise. I have been with this practice since I have been a child, and I am now 71. They are very professional and when needed sympathetic to your needs. I did an econsult, on a Wednesday, Doctor replied on Thursday, had a telephone consultation on Friday. I was diagnosed, medication prescribed, and advised of other treatments that were available for me. The medication was ready for collection on Saturday and the treatment I needed began the following Wednesday. Superb result, who could ask for more!  Excellent service from a kind thoughtful, caring practice Many thanks to you all.
GP surgery review: pencester-surgery
Title: Rude doctor
Rating: 1 out of 5
Visited: February 2023
Rude doctor,very unprofessional
Sent home with big pain and 5 weeks sore throat lost 10 kg of my weight,can not eat food becaise of swollen throat
Used everything from pharmacist
Doctor diagnosis "Go home there is nothing wrong with you
So still in pain ......
Disgusting manner
Very very very very unhappy
GP surgery review: pencester-surgery
Title: Friendly professional nurses
Rating: 5 out of 5
Visited: November 2022
I saw two different nurses who were both caring, friendly and professional. Made me feel they were interested in me and my health needs.
GP surgery review: pencester-surgery
Title: Disgraceful doctors
Rating: 1 out of 5
Visited: March 2022
My 3 month old son has been cmpa, I rang Friday morning for a prescription for a special milk
They refused to prescibe his prescription milk as there Internet was down until Monday so he would have to wait til then. 
In the mean time my 3 month old is screaming in pain for days as all I could feed him was standard formula, we ended up in a and e. 
I am greeted with "oh because your a first time mum" or "and what's wrong with him now" from the receptionist
Absolutely disgraceful, rude receptionist.
GP surgery review: white-cliffs-medical-centre
Title: Walk in session
Rating: 5 out of 5
Visited: January 2024
I saw the nurse today because of a pain in my back and sciatic pains in my legs.
One and a half hours later I was seeing a physiotherapist. You can't get much better than that. The nurse is so thorough and cheerful. I would not change my surgery.
GP surgery review: white-cliffs-medical-centre
Title: A Breath of Fresh Air
Rating: 5 out of 5
Visited: December 2023
Wrote a review praising this surgery over a year ago. Since then both my husband & I have continued to received wonderful care.  Not being able to make an appointment and having to queue in the morning is a minor irritation as at least you get to see someone face to face. Appointments can be made in the afternoon at their other surgery. As stated in a previous review, dissatisfied patients can always walk with their feet and go elsewhere.
 Well done everybody and have a Happy & Healthy New Year.
GP surgery review: white-cliffs-medical-centre
Title: Reassuring
Rating: 5 out of 5
Visited: September 2023
This is the first time I've been able to see a GP face to face, since I became ill 2 years ago. Registering was no problem and I saw my GP for the first time last week. 
It took him just 5 minutes to remove a cyst while in his  surgery, I'd like to see AI do that. 
Thank you, very reassuring.
GP surgery review: white-cliffs-medical-centre
Title: Helpful
Rating: 4 out of 5
Visited: July 2023
Very helpful receptionists and nurse. Dealt with my query quickly and professionally. Excellent service.
GP surgery review: white-cliffs-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2023
Just moved to the area and has to change from a very good practice to White Cliffs.
What a wonderful service White Cliffs offers.  All the staff are so pleasant and the GPs work so hard to get through the open appointment clinics.  Very happy with the service.
GP surgery review: white-cliffs-medical-centre
Title: Mri scan
Rating: 4 out of 5
Visited: November 2022
I had a MRI scan at Bucklands hospital and was told the results would be through with in eleven weeks up to day I still have not had my results. I could of been dead by now and is very worrying. Could this be chased up and advised to me asap
GP surgery review: white-cliffs-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
We have been with this practice a number of years, and have found the staff and the doctors very helpful at all times especially through the covid pandemic. The nurses are always very cheerful and take a lot of care.
GP surgery review: white-cliffs-medical-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: September 2022
I had to go to the surgery to have an issue investigated. The nurse was great listened to my concerns, gave me advice and arranged for follow up investigations which were done the next day by equally lovely caring staff. 10/10. We are fortunate to have such a great service in the uk
GP surgery review: white-cliffs-medical-centre
Title: Rude receptionist
Rating: 3 out of 5
Visited: August 2022
Phoned the surgery today as instructed by GP at my last visit was told to phone up to discuss if medication was working or if dose would need to be upped, greeted by an extremely rude receptionist who not only tried to call me a liar but also questioned me as to why I can not go to the surgery, what the hell does it have anything to do with her, my GP had specifically said for me to phone for a reason
GP surgery review: white-cliffs-medical-centre
Title: FIrst class
Rating: 5 out of 5
Visited: July 2022
There are two surgeries with pharmacies incorporated   one in Dover one in Shepherdswell. 

The doctors and nurses are great but unusually all of the support staff are friendly and helpful. Everyone. So kind and helpful. Firm when needed and obviously  sometimes when dealing with the great unwashed  this is needed. I can't fault them. A very difficult job. People are treated with kindness and consideration. Pharmacy service is excellent.  Wait times are very short compared with other places
GP surgery review: guildhall-street-surgery
Title: First class practice
Rating: 5 out of 5
Visited: July 2023
All the Staff at this practice are efficient and friendly never a problem getting an appointment my regular prescriptions are sent on time and i feel i am looked after by professional people.Thanks
GP surgery review: guildhall-street-surgery
Title: Helpful staff but no continuity of care
Rating: 2 out of 5
Visited: May 2022
The staff are very helpful, the premises itself is a bit run-down but is fine. However there is zero continuity of care so talking to the GPs is quite a frustrating experience, even though they're very helpful individuals. I am registering somewhere else because of this.
GP surgery review: manor-clinic
Title: Very good practice / helpful and friendly staff
Rating: 5 out of 5
Visited: May 2023
A helpful, friendly and efficient practice and greeted with a smile.   Had an issue with the e consult online service, didn't know how to use it properly and had an appointment on day I wasn't available.  I was kindly shown how to use this site with patience and helped to make a new  appointment.  Thanks :))
GP surgery review: manor-clinic
Title: Poor telephone response
Rating: 4 out of 5
Visited: February 2023
The nurses at the Practice are very good.  It is however almost impossible to get connected if you telephone in the morning so how you get a GP appointment I do not know.
GP surgery review: manor-clinic
Title: terrible service
Rating: 1 out of 5
Visited: December 2022
I've been looking at the nhs website for 10 days online advice or appointment, it's always closed. The last time I went to the gp physically 2 days ago and they didn't even take me to the door, I told the secretary who spoke on the intercom that my child was sick due to severe coughing and I couldn't get an online appointment. They said that I could get online service between working hours and they repeated the same words. However, their online service is closed 24/7.
GP surgery review: sandgate-road
Title: Poor Service,Unprofessional and Uncaring
Rating: 1 out of 5
Visited: November 2023
The lack of patient care is astounding. Some of the receptionists need full customer service training. Cant even organise a simple blood test. No follow ups, have to chase them for everything. Appalling. On hold for an hour and they state to call back next day. Called back dead on 8 and end up 26 in the queue. CQC need to investigate.
GP surgery review: sandgate-road
Title: Dissatisfied
Rating: 2 out of 5
Visited: September 2023
What was once a great practice is now not. I have an ongoing ear problem that I get infections frequently. Like others have mentioned, I was all set to send an econsult at 8am this morning to be informed it had reached its capacity for today & to ring which I did, only to be told that I couldn’t be placed in a queue do to high call volumes & no appointments are available then cut off,  how can this be at 8am! Luckily we have a fabulous service at the local hospital but why should we have to go there constantly, it worries me that if we lose this service, what are we supposed to do & what if it’s such that you’re unable to leave the house. It’s funny that I can get my flu jab appointment though without any trouble….doesn’t take much to know why…please sort this out.
GP surgery review: sandgate-road
Title: Terrible practice
Rating: 1 out of 5
Visited: August 2023
Always used to get through to someone even if you couldn't cLl at 8am but they're absolutely dire now. You will sit on hold for an hour just to be told there are no appointments left for the day and to call back. Been trying for weeks now. Their e-consult permanently has the message that it's full for the day too, before 8am, at 8am or 30 seconds after. It's ridiculous. The biggest joke of all is their website advertises they are taking on new patients when they can't even deal with the ones they have. Apparently they have taken on the people staying in the army barracks too, which explains alot. The doctors are great, you just can't be seen for love nor money and just get told to go to the walk in centre or the hospital instead. It's beyond a joke.