janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: balance-street
Title: pain relief advice
Rating: 2 out of 5
Visited: June 2023
I have today taken part in a phone appointment with a GP. I needed advice and medication to relieve polyneuropathy and back and muscle pain. I have suffered 5 years chronic and acute pain. I am 75 and I was given no advice and no treatment. Why ? I asked if I could be referred to a neurologist to ask their advice and was refused. Why? I think the NHS and GP s should be ashamed that they wont allow being given answers if a patient wants to help themselves.. Is a neurologist so eliteist and unapproachable that they cannot be asked questions by an ordinary patient
GP surgery review: barton
Title: Brilliant practice
Rating: 5 out of 5
Visited: April 2023
Rang at 11.30 this morning,sent requested photos, received an appointment for later the same day. Saw a lovely registrar GP who was very patient and thorough with my brother. Can't fault the staff. From the first call with the receptionist to seeing the Dr, efficient and friendly service 10/10
GP surgery review: barton
Title: True ‘health service’
Rating: 5 out of 5
Visited: December 2022
I have (unfortunately) had reason to seek medical advice at short notice on more than one occasion recently and each time the receptionists have been lovely. I have always been able to see, or at least speak to the doctor on the same day.  And the doctors have been great too. This week I needed a constant referral. It was written and printed by the secretary while I was in surgery.  So no complaints from me about lack of access to GP services.  Well done everybody at Barton Family Practice!
GP surgery review: barton
Title: Great Practice
Rating: 5 out of 5
Visited: December 2022
Recieved excellent advice over the phone, you can generally get an appointment or a call back from a doctor/nurse if needed. A shout out to the good receptionists that work there!
GP surgery review: barton
Title: Excellent service.
Rating: 5 out of 5
Visited: July 2022
Excellent service today from the practice. I received a hospital letter this morning recommending a change in treatment. Less than 30 minutes after dropping a copy of the letter into the practice I received a text to say my prescription had been sent to the pharmacy. Many thanks for such prompt action.
GP surgery review: barton
Title: Lovely reliable GP surgery
Rating: 5 out of 5
Visited: May 2022
The team at Barton are always accommodating and responsive, they are always kind and have the patient’s best interest at heart. We feel so lucky to have this practice as our village surgery! Friendly service and never feels like ‘too much’. Highly recommend!
GP surgery review: carlton-street-surgery
Title: Unhelpful
Rating: 1 out of 5
Visited: December 2023
Not helpful was directed to go to a n e for a temperature which seems extreme as I believed that a n e is for emergencies. I was lead to believe I would be getting a face to face appointment instead it was a phone call that was very brief and I felt quite dismissive and like he wanted to get me of the phone ASAP my appointment lasted 3 minutes and 46 seconds.
GP surgery review: carlton-street-surgery
Title: phone call
Rating: 2 out of 5
Visited: November 2023
I received a text saying to phone doctors to make an a phone call appointment. I phoned the doctors and was on hold for 43minutes. that is totally unacceptable. the line says if there busy you can request a ring back but none was offered. I wish i had just walked around to make the appointment it would of been 35 minutes quicker than being on hold. to top it off i have to wait 2 weeks for the phone call back.
GP surgery review: carlton-street-surgery
Title: You just can’t get to see a doctor
Rating: 1 out of 5
Visited: October 2023
- Can't ever get through when you call, ever.  Sometimes you don’t even get to join the queue.
- If you get a call back , and it can be days later, if at all, there are never any actual appointments to see the doctor free within 2 weeks and you are not permitted to book one any further in advance. 
- Phone appointments are 3 weeks away.  
- Told to come in person at 8am if you are really poorly to be within a chance of an appointment but not guaranteed. Never happens.
- Receptionists have given inaccurate results - my partner was told his test results were “fine” and he didn’t need to see the doctor.  He insisted on an appointment as the tests were to try and find the cause of his symptoms, and when he finally spoke to the doctor (after nearly a month) he said they weren’t fine at all and he needed further tests and scans.
Receptionists make decisions on whether you need to see a doctor.  - - As pleasant as they are, and I do understand some things can be guided by them, they should not be deciding post test results whether you should be seeing a doctor or not.  Your symptoms don’t go away whatever the results are.
- Timeframes for being allowed to call back for results are greatly inflated to delay people coming back.
My partner is currently in a vicious cycle of waiting on the phone, waiting for a callback, waiting to be able to make an appointment, waiting for that appointment, waiting for tests, waiting for results, waiting to be able to book an appointment if he can persuade the receptionist he needs one, waiting for the booked appointment…. Hopeless, stressful and upsetting!
I imagine the receptionists are very stressed at times and would not be at all surprised if they received som form of abuse from patients which is absolutely unacceptable, but unfortunately the current process and experience is the perfect storm to create stressed responses.
GP surgery review: carlton-street-surgery
Title: Good text message service which could be improved
Rating: 4 out of 5
Visited: September 2023
The practise has a text message service for pathology results. The results are received promptly and this is a good process. The text messages however do not reference the test conducted, if more than one test was carried out then you do not know which test the results are for. If the text messages could include the name of the test that would be a huge improvement
GP surgery review: carlton-street-surgery
Title: Poor Reception service
Rating: 3 out of 5
Visited: September 2023
Having called today at 8:00 and selected call back, received call at 9:30 to be told no appointments of any kind, will have to call back tomorrow. Trying to reorder prescription for tablets, had called Friday last week missed 1 call because I could not get to phone in time, rang back to be told a call back would be made, reception informed me that a call had been made at 16:11, that was a lie. We have a call logger and no incoming calls had been received at that time. Why have a call back system that does not allow appointment to be made on the same day, instead have to try again another day, this could go on forever and never speak to any body.
GP surgery review: carlton-street-surgery
Title: Not good
Rating: 1 out of 5
Visited: September 2023
The practice never answers the phones I am number number one in the cue being on here now 30 min and still no answer this is not good
GP surgery review: carlton-street-surgery
Title: Shambolic system
Rating: 1 out of 5
Visited: May 2023
Following blood tests I received an email with a link to book an appointment to discuss my long term condition. I followed the link, chose a time and date and was allocated an ‘in person’ appointment with a Dr. I checked in using the screen at the surgery just before my appointment time which was 10:00 today. After waiting 30 minutes, I was called over and informed that my appointment was with the pharmacist, he doesn’t do face to face appointments and I was next on his list for a telephone call. I did let them know how unhappy I was, to no avail. My call came at 12:00. Initially the gent didn’t appear to know why he was calling me. Luckily as the call progressed we discussed my current medication regime and blood results. During the call he told me that the Drs wanted me to have follow up with the nurse and that the reception staff should have let me know that this needed to happen when I called for my blood results. They hadn’t. He apologised for the mistake regarding the face to face appointment and assured me that he has spoken to the reception staff and it should not happen again. I have very little confidence left in Carlton Street as a surgery and this is a shame as at one time it was a decent place.
GP surgery review: carlton-street-surgery
Title: Absolutely terrible practice
Rating: 1 out of 5
Visited: May 2023
Called to book a review for my prescription as it couldnt be reissued automatically surprise surprise no appointments available for 3 weeks and then was told its not an emergency until you run out then we will get you some meds issued anyway so call back daily to see if you can get an appointment surely this is a total waste of my time/your resource and NHS money, you need to look at your processes so when people need a review you automatically book them in early enough that they do not run out of meds.  Really poor service yet again from this surgery.
GP surgery review: carlton-street-surgery
Title: no medication since January
Rating: 3 out of 5
Visited: May 2023
I have high colestrol and blood pressure plus heart disease I'm on medication, but have received my statines since january. Ive had a blood test and been told my colestrole is higher. I need another test to see if its come down. How can it come down when I don't receive my meds. My chemist says it's the doctors my doctors say it's the chemist. The chemist has given me the email which shows they asked for the meds on the 24th May. These meds are to stop you having a heart attack.
GP surgery review: carlton-street-surgery
Title: Horrible service
Rating: 1 out of 5
Visited: May 2023
My stepson had accident , we try call gp 3 times per daily , can’t booking any apoitment. We visit 8 am at morning and waiting 3 hours , still nothing happend. 1 months ! later on he got apoitment. Absolutley horrible Gp and really schame if we pay Nation Insurance for like this medical service. Really disapotment and very said . Just looking other Gp, not Carlton street.
GP surgery review: gordon-street-surgery
Title: Good practice
Rating: 4 out of 5
Visited: November 2023
I have found this surgery to be very helpful and understanding during my recent health problems. The receptionists I have spoken to on the phone have been very helpful and polite. The doctors and nurses that I have had appointments with have been very professional and I would like to thank all of the staff at Gordon St surgery, I do think the practice has changed for the good this last year or two and has not got the praise that it deserves.
GP surgery review: gordon-street-surgery
Title: Service need improvement
Rating: 3 out of 5
Visited: August 2023
I spoke with Receptionist today was really helpful and even called me back as she promised before but I wasn't able to answer. But there is definitely a problem with the line I called and said the line is full pls try again later, I called back straight away and was ringing and somebody just answered immediately. That is weird. Need a lot of improvement to make but Surgery is really clean and tidy.
GP surgery review: gordon-street-surgery
Title: Brilliant receptionist
Rating: 5 out of 5
Visited: July 2023
I contacted the Surgery at 8am for my 1 year child who I believe had a chest infection. The receptionist who answered the phone asked what the appointment was for (as it is her job) and I told her. She gave me an appointment with the Doctor the same morning. I’d like to thank the lovely receptionist also the Doctor who saw my child. The receptionist went above and beyond.
GP surgery review: gordon-street-surgery
Title: Child struggling due to neglect
Rating: 1 out of 5
Visited: July 2023
I have been trying to book an appointment to see a GP for my now 3 year old for over a year now.  The reason is genuine and although the receptionists agree he needs to be seen, they never appear to have an appointment for him.  This has been going on for over a year and I have all the records.  School and his health visitor have raised concerns but whenever I call back I am told 'appointments are released throughout the day' / 'There is nothing in the system now' / 'Call back later' / 'Try again tomorrow'.

Please can someone confirm how many times I will need to call in order for my son to see the GP?
GP surgery review: gordon-street-surgery
Title: Credit where credit is due
Rating: 3 out of 5
Visited: June 2023
Thankfully we rarely have to see a GP but recently my husband needed to.  I phoned at 8am and call answered 20mins later.  Gave brief reason for requesting appointment to Receptionist (it is their job to ask) and given one for same day at 1110.  Husband seen on time and sorted with prescription.  All staff encountered were helpful.  To be honest I was dreading trying to make an appointment but no problem at all.
GP surgery review: gordon-street-surgery
Title: Good experience
Rating: 4 out of 5
Visited: April 2023
I needed an appointment so I rang around 8am, after 25 min I talked to the lovely receptionist and managed one on the same day. Everything went smoothly and the Dr. and nurse that saw me and took my bloods were caring and professional. Did bloods the same day after the consultation as thought urgent. This is the second time that Gordon Street managed to help me in a rush. Last time I even passed out due to being weak from a pharynge infection and everyone was so helpful and nice. I'm alone in this country and it gets scary to be ill but so far I´ve been lucky with my experiences.

I know sometimes things don't work their best but I think It's only fair to compliment when they do. Thank you everyone.
GP surgery review: gordon-street-surgery
Title: "Call us to rearrange your appointment but we won't answer"
Rating: 1 out of 5
Visited: February 2023
Received a text to say my daughters 12 week vaccinations had been cancelled due to a Nurse's sickness. I was told to ring to rearrange.
Called immediately, phone lines too busy. Called again 30 minutes later, same again. 
Called an hour later, got to 2nd in the queue and the phone was cut off.
Called 2hrs later and was 9th in the queue for over 40 minutes before I gave up.
I'm now 1 hour and 50 minutes deep waiting for my call to be answered. It's 6.30pm and the surgery closed at 6pm and I'm still in a queue, I'm presuming the phones are left to ring until people give up? 

You go into surgery and the receptionist are rude and dismissive but never look busy. I'm always interrupting a chat... 

Please don't tell me to call surgery for you to then A) not answer, B) cut me off or C) leave the phone ringing for hours 

We're expected to be patient and polite but it's very difficult when it's an impractical system or the receptionists are rude and unhelpful!
GP surgery review: gordon-street-surgery
Title: 40 Calls no Answer
Rating: 1 out of 5
Visited: January 2023
This practice is a joke! I have tried to call from 8am on the dot and get through to them when I called all was fine till it said system fail and then cut me off. Then it took 40 calls and 30 minutes later to even get in line with them and to get an appointment. I don’t understand why we cannot get a better NHS it also says they’re taking new patients how can you take new patients when you can’t give appointments to the existing ones. I am really upset with the service I have had today. I shouldn’t have to go to A&E with problems GP are meant to deal with. That’s why waiting times at A&E are so long for this reason we need to do something to change this
GP surgery review: gordon-street-surgery
Title: Unable to get an appointment in 3 months
Rating: 1 out of 5
Visited: September 2022
It takes over an hour to get through on the phone.  Once through, the receptionist doesn't even ask what the problem is.  You are immediately told appointments are full and to phone back later.  When you call back later, this repeats.
If you have an 'urgent' issue, you are told to speak to the pharmacist!!!
I have had to visit the hospital a couple of times due to my condition worsening and not being able to get an appointment with the GP!
I have called daily and haven't been able to successfully secure an appointment in months.
GP surgery review: gordon-street-surgery
Title: Brilliant improvements
Rating: 5 out of 5
Visited: August 2022
Wow... what an improvement. In the last 6 weeks I have needed to make 2 appointments and both time its been a breeze. Staff taking calls have been fabulous, helpful and interested in why I am calling. The improvements are beyond recognition to a year ago. Gordon St practice gets a lot of criticism but you have definitely turned a corner. Well done. It's been a tough time I am sure. The last 2 calls I have made have been the best access I have had in 3 or more years and the most welcoming reception staff in many many years (I've been there for over 40 years).  Please thank all the staff that have turned this around.
GP surgery review: northgate-surgery
Title: Making an appointment is painful
Rating: 1 out of 5
Visited: July 2023
Making an appointment is painful and frustrating.  Their receptionists act as impenetrable gatekeepers to the actual service provided by this surgery. They force you to ring up at 8am just to ask to speak to your own GP, and the receptionists are generally rude, unhelpful and are usually extremely short with you.  The GPs, nurses and pharmacists are very nice though... if you can ever get through to speak to them.

Why can't I just book an appointment using some kind of online booking tool at any time of the day, why must it be on the phone at the crack of dawn at 8am, when generally the phone lines are busy and it's hard to get through.

Really poor service.
GP surgery review: northgate-surgery
Title: Poor service and bad staff
Rating: 1 out of 5
Visited: February 2023
Phoned up this afternoon (22/02/2023) to book an appointment about my back as I fell down the stairs 2 weeks ago and think I’ve done something to my back, to the receptionist telling me that it’s not an emergency and that I don’t need an appointment even though she’s not a doctor. I will be using balance street from now on. Never going back to this place, not unless they sort their staff out. The doctors need to stop hiding and actually need to speak to their patients.
GP surgery review: stapenhill-medical-centre
Title: overall care
Rating: 5 out of 5
Visited: July 2023
i attended apppointment with doctor at stapenhill
surgery complaining of pain in chest doctor immediately arranged for scan on the chest and once the results were seen the doctor was not happy with them and immediately, plans were made for me to go to burton hospital a&e where further tests would be taken including blood x-ray, and scans a&e were informed of my impending arrival by the doctor 
the swiftness of the doctor's actions prevented a critical situuation getting far worse
GP surgery review: stapenhill-medical-centre
Title: Disgusting
Rating: 1 out of 5
Visited: February 2023
I have mental health problems so forget things, I phoned to speak to someone at the right time, I went in the queue like everyone else, I asked for an appointment for a telephone consultation and was told I would need to wait till tomorrow or I'd be wasting an appointment, I went to explain why I needed today and not leave it but she spoke over me saying ok and made to feel like I was just an inconvenient person, I was made to feel worthless.

If I had said ok I'll leave it till tomorrow I would have forgot and missed the phone call and have to go through it all over again, reception staff should not be talking to people with such attitude making people feel like they should just go away and die quietly in the corner..

If they cant be kind, dont let them use a phone.

They have no complaint process just send an email which then goes missing..
GP surgery review: stapenhill-medical-centre
Title: do not reccommend
Rating: 1 out of 5
Visited: January 2022
This surgery is a joke you call them over 50 times no exaggeration and the phone call doesn't even connect absolute joke. I do not recommend this surgery and they seriously need to up their game because the service is dreadful!!!!
GP surgery review: trent-meadows
Title: Can't get an answer
Rating: 3 out of 5
Visited: October 2023
I was requested by Trent Meadows Medical Practise to book an appointment to review the results of a test I didn't know I'd had. I was away for the weekend, on returning I tried at least 10 times to book said appointment only to go through the process of selection 1, 2,3 or 4 to be told by a gruff voiced gentleman after selection every time that the phone queue is full, try again later and then it cuts off. What is the point if you can't get through or hang on until a space in the queue is available. We don't all have time to keep ringing up all day, some of us have jobs to do.
GP surgery review: trent-meadows
Title: Worst patient booking system over the telephone
Rating: 1 out of 5
Visited: October 2023
I have on numerous times attempted to call the surgery from 8am to book a telephone appointment for my young kids or myself. The experience has always been very frustrating and impossible to even reach somebody over the telephone. Urgent appontment needed for 2 year old. Started calling at 8am after listening to a long automated messaged each time and at the end of this the call is cut off due to many calling. No option to stay in queue. Did this whole process for 1 hour and a half, redialing, finally was able to speak to reception at 9:30 to be asked symptoms by receptonist in the hope to get an appointment in the end was told no appointments available and to contact surgery next day at 8am??? Which is a waste of time as did the same thing that morning. Very awful experience. Contacted 111 helpful lady sent an urgent referral to doctors surgery. Did not hear anything all day and near gp closing time at 6pm contacted by doctor at 5:25pm to say If I could bring my soon before closing time??? When I was already at work myself. I have needed an appointment for myself urgently I can never get hold of an appointment even if i start calling at 8am. Surgery has made it impossible to get an appointment. Please change the way patients can book appointments via telephone queue number system was somewhat better and they got rid of that. Now you listen to the practice policy message and at the end the phone is cut off!!!!
GP surgery review: trent-meadows
Title: If you can register somewhere else, do it
Rating: 1 out of 5
Visited: September 2023
Having tried to call for an appointment for over two weeks and been on hold without even managing to speak to someone for a combined total of almost ten hours I have given up and been forced to pay for a private GP appointment. This is the first time I’ve tried to get an appointment for over two years as I knew it would be almost impossible. But to not even be able to get through to a receptionist at all? Absolutely shocking service and yet still accepting new patients according to their website. Good luck anybody trying to get an appointment here.
GP surgery review: trent-meadows
Title: Rude receptionists and impossible to get an appointment
Rating: 1 out of 5
Visited: July 2023
Almost impossible to secure an appointment and even if you manage to get through the receptionists are incredibly rude.

If you can register with another practice do so!