janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: castlegate-and-derwent-surgery
Title: Terrible
Rating: 1 out of 5
Visited: February 2022
I phoned up the surgery asking for an appointment as I was suffering from 
extreme anxiety due to really crippling menopausal symptoms. Although the receptionist was really helpful and informed me that ‘a doctor would be ringing me back’ to talk me through my options, this is where it has left me to leave this review. Following my phone conversation with the doctor in question where I basically bared my sole and told them I was suicidal  , they basically told me to ‘take take the tablets they would leave for me in the pharmacy. When I went to the pharmacy they hadn’t even heard of me and didn’t know what I was even there for. Well
Anyway after a 10 Minitue wait the 18 year old young man finally gave me my prescription and I have to add he was really kind and apologetic. However this surgery just shows me what is wrong with the world! Me! Talking to a doctors with suicidal thoughts! Three months on With no ‘How are you’,
‘How are things with you’!  shame on you
GP surgery review: castlegate-and-derwent-surgery
Title: Fantastic Service
Rating: 5 out of 5
Visited: February 2022
I'm on holiday in Cockermouth and needed antibiotics for an infection. On first contacting the surgery, the receptionist was very helpful and patient as I couldn't remember the address of the cottage where I was staying. I was sent a link to upload photos, was contacted by a doctor and a visit was arranged with antibiotics prescribed. The chemist who made up my prescription was very pleasant and wished me a good holiday. Given the previous reviews on the website I was initially concerned about contacting the surgery but all I can say is thank you to you all, you are doing a fantastic job under difficult circumstances.
GP surgery review: whickham-cottage-medical-centre
Title: Annual Review
Rating: 5 out of 5
Visited: May 2022
Very easy to book an appointment and not too long to wait for it. All staff very pleasant and helpful. All questions answered and I did not feel rushed. Appointment took place on time.
GP surgery review: whickham-cottage-medical-centre
Title: Professional and welcoming
Rating: 5 out of 5
Visited: March 2022
Fortunately I have not had to call upon the services of the practice often but when I have I have found everyone from reception, nurse practitioners and the doctors to be professional, helpful and courteous.
GP surgery review: whickham-cottage-medical-centre
Title: Very good- when you can get through
Rating: 3 out of 5
Visited: March 2022
I spent an hour during which I made 39 telephone calls to try to get through.

For that hour I either could not connect at all- the call just dropped or a message saying the line was busy and did I want to redial.

Eventually at 10 am I got through only to find that all the morning slots were taken and I’d have to call back later for an afternoon slot. 

When I called back later it took only 9 attempts and 15 minutes to get through.

Once I had navigated the labyrinth of getting through to someone, everything was perfect.

Something needs to be done about the call handling system though- it’s simply not fit for purpose.
GP surgery review: whickham-cottage-medical-centre
Title: Excellant
Rating: 5 out of 5
Visited: March 2022
Staff, friendly and helpful. I had to call the practice a couple of times before my appointment to clarify time etc staff were very helpful.
GP surgery review: whickham-cottage-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: March 2022
Once you get appointment made it's very efficient  , I go to give bloods every two weeks and I'm usually in and out in 10 mins .
GP surgery review: whickham-cottage-medical-centre
Title: Whickham GP practice
Rating: 5 out of 5
Visited: February 2022
I rang last week and was asked to attend same day.  Thorough review by GP and additional tests requested.  When talking to others I realise how good and accessible this practice is to many others in the region.
GP surgery review: whickham-cottage-medical-centre
Title: Very thorough
Rating: 5 out of 5
Visited: January 2022
I called the doctors this morning, received a phone call and then was asked to attend face to face appt. Once there the doctor was extremely thorough and wanted me to get bloods taken, these were done within 15 minutes. Fantastic, excellent service and was greeted with a smile / politeness by reception on arrival.
GP surgery review: whickham-cottage-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
Quick visit for bloods taken yesterday. Staff are always friendly and knowledgeable, never had a problem getting an appointment and they've handled the difficulties with the pandemic extremely well.
GP surgery review: whickham-cottage-medical-centre
Title: Professional Practice
Rating: 5 out of 5
Visited: January 2022
Unfortunately I have had to use the NHS more in the past 18 months than in the last 50 years however I have always found the Whickham practice very professional.
COVID brought everyone difficulties but I have always found the staff, from reception to the Drs, both friendly and professional. It’s easy to find fault and I have no doubt that there have been difficulties over the last two years but I believe that our practice has handled the situation with patients best interests in mind.
GP surgery review: whickham-cottage-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2022
Diabetic review went very smoothly. 
Nurse was excellent and friendly. 
Covid safety measures were great and appropriate. 
No worries about going into the surgery.
GP surgery review: crawcrook-medical-centre
Title: Efficient vaccination system
Rating: 3 out of 5
Visited: October 2023
One way system operated effectively, appointment times kept to and able to have both COVID and flu jabs at the same appointment which save a return visit.
GP surgery review: crawcrook-medical-centre
Title: Excellent COVID injection.
Rating: 4 out of 5
Visited: October 2023
Easy injection process. Only problem is if you don't drive it would be difficult  to attend the surgery.
GP surgery review: crawcrook-medical-centre
Title: Friendly practice
Rating: 5 out of 5
Visited: October 2023
Covid vaccination at Crawcrook was very well organised. I got the text to say it was available, logged on and made an appointment. I got the appointment within a few days. Turned up 10 minutes before the appointment, was greeted on reception and asked to fill in a consent form. Stood in the queue for 2-3 minutes then went through the consent for with a very friendly lady who asked if I wanted the flu vaccine at the same time. I said I would stick with my original flu vaccine appointment in case I had a reaction. I didn’t have a reaction and have since had my flu vaccine also without reaction. The whole process was very well organised. I do a lot of things through the NHS App which I find useful. Many thanks
GP surgery review: crawcrook-medical-centre
Title: Covid Booster
Rating: 5 out of 5
Visited: October 2023
Attended Crawcrook Surgery for my Covid booster and I was very impressed with the really efficient process they had. Virtually no waiting around. In one door and out the other within a few minutes.
GP surgery review: crawcrook-medical-centre
Title: Covid/ flu booster
Rating: 3 out of 5
Visited: October 2023
I attended for my boosters, got to say how well organised the system was, I arrived the queue was quite long but I waited no more than 10 mins from joining the queue to having the booster vacs well done to all
GP surgery review: crawcrook-medical-centre
Title: Very good practice
Rating: 4 out of 5
Visited: October 2023
I had both Flu and COVID injections at the Crawcrook practice they were very helpful quick and professional.
Very satisfied with the service I got.
GP surgery review: crawcrook-medical-centre
Title: Pointless having appointment times
Rating: 3 out of 5
Visited: October 2023
Attended the booster clinic and despite there being allocated appointment times it was done on a first come first served basis and I was the only person I heard being asked for my appointment time when talking to other patients some had arrived up to an hour earlier than their appointment time and still got in before me. The nurses giving boosters were great and other staff were friendly enough
GP surgery review: crawcrook-medical-centre
Title: Flu Vaccination
Rating: 4 out of 5
Visited: October 2023
Attended Rowlands Gill practice yesterday for a flu jab. Arrived on time and seen to almost straight away.
Pleasant nurse and efficient process.
GP surgery review: crawcrook-medical-centre
Title: Practice
Rating: 4 out of 5
Visited: October 2023
Only waited a few minutes to see the nurse who was very friendly. She took bloods easily which is unusual. Explained why she was taking them. She was efficient and put me at ease.
GP surgery review: crawcrook-medical-centre
Title: Convenient location with parking
Rating: 4 out of 5
Visited: October 2023
I had my covid jab on Saturday morning and it was quite busy.  The queue however moved very quickly.  I was not expecting to fill a form in when I arrived and hadn’t got my glasses with me but did manage albeit slowly.  Plus they needed next of kin name and number.  Again without my glasses I had to use my mobile phone to find the phone number.  Therefore it took me twice as long to actually fill in the form whereas had I known about form filling I would have had my glasses with me and got through more quickly.   The staff were all very nice, kind and helpful.  I would go to the surgery again if I was invited to attend there.
GP surgery review: conisbrough-group-practice
Title: Very understanding staff
Rating: 5 out of 5
Visited: January 2024
Checkup time, was able to converse with the nurse after the m.o.t ,was able to talk to the nurse about any concerns very good experience
GP surgery review: conisbrough-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
Last night I had appointment to go and see my gp I told him all my  problems what I'm having he listern and looked at me not like some of gps where they don't look at you well you telling them what you gone up for I can't recommend this gp enough brilliant gp so in future I'm making sure I see this gp again
GP surgery review: conisbrough-group-practice
Title: Visit to nurse
Rating: 4 out of 5
Visited: January 2024
I recently had my annual review with the practice Nurse. It went smootly and efficiently. Blood pressure, weight, blood test etc
GP surgery review: conisbrough-group-practice
Title: Routine check up
Rating: 5 out of 5
Visited: January 2024
Had a text message for a routine check up on the 11th january, went to book a slot and one was available for the following day. My appointment was on time, procedure was done in a professional manner. no complaints at all
GP surgery review: conisbrough-group-practice
Title: Good Practice
Rating: 4 out of 5
Visited: January 2024
The staff I saw were very efficient and helpful and I  would be happy to see them again. 2 downsides for me were check in m/c out of order so queuing to check in with reception and couldn't hear the announcements very well - screen aannouncements were far better.
GP surgery review: conisbrough-group-practice
Title: Great Practice
Rating: 5 out of 5
Visited: January 2024
I've been with Conisbrough group practice for a while. It is a great practice. The staff are very friendly and helpful. I would recommend them to anyone who is looking for a gp practice.
GP surgery review: conisbrough-group-practice
Title: Never had a problem, always been excellent
Rating: 5 out of 5
Visited: January 2024
Only problem is checking in computer terminal not always working but apart from that no problems at all always dealt with on time
GP surgery review: conisbrough-group-practice
Title: Efficient and caring
Rating: 5 out of 5
Visited: December 2023
I completed a Triage Form at 8am and I had an appointment by 9.45am. The appointments were running on time. The doctor was very thorough. The doctor referred me to hospital but rang ahead to make sure I was not waiting long when I arrived. The doctors surgery were very caring reflecting their commitment to the community.
GP surgery review: conisbrough-group-practice
Title: Great Service
Rating: 5 out of 5
Visited: December 2023
i had a phone call firstly with a great person listened and took everything in a timely manner and made me a follow up appointment later that afternoon - then again the Dr i saw listened and took my problems/issues on board and now hopefully will see some light at end of a rubbish few weeks.

Thank You
GP surgery review: conisbrough-group-practice
Title: Very disappointed
Rating: 5 out of 5
Visited: December 2023
My appointment was at 11 15. I had to go to the receptionist to find out why I was still waiting. I was told there was an emergency and I was going to see another doctor. Twice I went to receptionist I was told appointment changed to 12 finally got out at 12 55. I ended up asking receptionist twice about when I was going to be seen at no point did the receptionist call me to the desk to explain
GP surgery review: wincobank-medical-centre
Title: Reliable medical practice
Rating: 5 out of 5
Visited: March 2023
This experience reflects all the experiences I have had so far during my eight years visit to the practice. It is peaceful and highly clean and organised. Both the staff and doctors are friendly and good listeners. There is a zero-tolerance of discrimination.. I am so comfortable using this service and I would definitely recommend this to anybody.
GP surgery review: wincobank-medical-centre
Title: Cool environment
Rating: 4 out of 5
Visited: March 2023
Personally I like this centre. Due to my condition I'm a regular visitor and find everyone very polite and friendly, apart from one nurse that misses my vein all the time. No complaints at all and fingers crossed this centre keep as it is
GP surgery review: wincobank-medical-centre
Title: Great appointment
Rating: 5 out of 5
Visited: March 2023
The doctors listened to me, gave me a thorough examination and prescribed some medication to help. They helped to reassure me that they would get to the bottom of my pain and they were there if my pain wasn’t under control. I felt totally at ease and that I was given their full attention. Thank you.
GP surgery review: wincobank-medical-centre
Title: always treated me when needed
Rating: 3 out of 5
Visited: March 2023
alway for the staff helpful the gp I've seen seem to be doing there jobs  the only thing I'd say is I once told a gp the I thought I had neurological problems a few yours ago this was ignored a few simple physical test would have show I did have some sort of neurological condition maybe a simple test rather dismissing the symptoms and how "i" felt should have Been to into consideration maybe more training
GP surgery review: wincobank-medical-centre
Title: Very caring
Rating: 5 out of 5
Visited: March 2023
I have been supported by two Dr's in the practice since contracting Covid. They are helping me with my ill health retirement. The issues I have had since covid have been dealt with very professionally, and my recent visit is an ongoing problem since last November.  No issues at all.
GP surgery review: wincobank-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
I called the surgery to ask for a telephone appointment, the receptionist asked what my problem was and then booked my appointment, the gp called and discussed my symptoms then arranged for me to attend to be checked over, all in all it was a stress free time and I was highly satisfied with my treatment which is what you need when your not feeling well
GP surgery review: wincobank-medical-centre
Title: Not a great practice
Rating: 1 out of 5
Visited: March 2023
I needed my inhaler, I am new to the practice and I was fobbed off to get my inhalers through emergency prescription. They I did as I was told to call in the morning and I was not taken seriously. Can't wait to change surgery
GP surgery review: wincobank-medical-centre
Title: Excellent and caring practice
Rating: 5 out of 5
Visited: March 2023
I have been a patient at this practice for over fifty years and always had a good service and relationship with the doctors, the nurses and the receptionists, as well as good service at the attached chemist’s.
Many of my neighbours are also attached to the practice and pleased with the attention that they receive.  The response we receive in an emergency is exceptional, from all the staff and doctors.  There is a standing joke in our neighbourhood that should any of us move away from our neighbourhood, we will not tell the surgery that we have gone to a different area, but just keep coming!
We consider ourselves to be very lucky indeed, and are very much grateful to all who work so hard at our practice.
GP surgery review: wincobank-medical-centre
Title: Excellent staff but massively overworked
Rating: 3 out of 5
Visited: March 2023
This surgery is in desperate need of additional staff. The method used to book appointments is broken and it takes forever to obtain one. Unless you are lucky enough to get one of the first appointments on any given day, you can turn up before your assigned time and often be waiting up to an hour to be seen. The waiting room is dated and dusty and in desperate need of attention.

But when you eventually are seen, the staff excellent and do everything they can to assist. 

Please invest more money into this surgery to enable it to realize its full potential.
GP surgery review: wincobank-medical-centre
Title: Friendly doctors
Rating: 4 out of 5
Visited: March 2023
I’ve been at this doctors for around 15 years and every doctor I’ve seen over the years has been really friendly and approachable. All staff are helpful from the receptionists to the pharmacy workers.
GP surgery review: sloan-medical-centre
Title: COVID vaccination
Rating: 5 out of 5
Visited: October 2023
My appointment was for 1pm, I arrived at 12.55pm. Was checked in and vaccinated by 1pm. Efficient and very jovial staff.
GP surgery review: sloan-medical-centre
Title: Vaccinations sorted!
Rating: 5 out of 5
Visited: October 2023
I went to get my Covid booster, which was organised well.

I raised that I was eligible for a flu jab as well, and the nurse noted that while I was eligible, the system didn't have me on. She organised for me to be put on, which was done instantly and I got my flu jab as well.

I was impressed by the professionalism and the dedication of the staff in making sure I got the care I needed.
GP surgery review: sloan-medical-centre
Title: Flu jab
Rating: 4 out of 5
Visited: October 2023
Needed a flu jab and as I wasn’t able to go to the drop in I was messaged about making an appointment.  After a couple of try’s on the online system I was able to make an appointment for the next day.  I was seen within my appointment time, not kept waiting long at all.  The nurse I saw was friendly and attentive.  I was concerned about the jab but she alleviated my fears and didn’t make me feel foolish which some others have.  I was in and out within 10 minutes of arrival and didn’t feel rushed at all much less stressful than drop in sessions.
GP surgery review: sloan-medical-centre
Title: COVID vaccine
Rating: 5 out of 5
Visited: October 2023
Highly satisfied with Sloan Medical Centre Pleasant Staff and efficient only took five minutes and well organised been before never had any problems in the past
GP surgery review: sloan-medical-centre
Title: Smooth and Slick
Rating: 5 out of 5
Visited: October 2023
arrived fof my pre booked COVID jab.

Everyone ready to action it in a speedy ,friendly and informative way.
GP surgery review: sloan-medical-centre
Title: Caring & efficient
Rating: 5 out of 5
Visited: October 2023
Excellent service as usual at Sloane. In the past few weeks they’ve organised a “birthday MOT”, flu and Covid jabs and, most importantly, sent an urgent referral for a possible skin cancer.
GP surgery review: sloan-medical-centre
Title: Good busy practice
Rating: 5 out of 5
Visited: October 2023
The Covid Vaccination Clinic was a dream .. so well organised and professional! In and out in a few minutes! Also the offer of a flu jab at the same time!
GP surgery review: sloan-medical-centre
Title: Quick, efficient service
Rating: 5 out of 5
Visited: October 2023
Recently visited for Covid jab.  I received an invite, booked online, received reminders of the appt, all very seamless.  The appt was on time and the nurse was lovely, great service!  Just one point.....I couldn't book a future appt wirh receptionist, was told to ring up....maybe a system thing!
GP surgery review: sloan-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: October 2023
Attended 31st October 2023 for Covid vaccination Also had 3 other appointments in the last few weeks One with Nurse one with a GP and one with a physiotherapist Very satisfied with outcomes
GP surgery review: sloan-medical-centre
Title: Efficient, helpful and supportive
Rating: 4 out of 5
Visited: October 2023
A credit to the NHS.  I went for my COVID jab and felt safe, informed and supported by practice staff and the practitioner administering the vaccination.
GP surgery review: hollies-medical-centre
Title: Such caring people
Rating: 5 out of 5
Visited: November 2023
Went for my usual 3 monthly bloods and the nurse was so kind, very gentle and friendly.  Much appreciated as it’s always hard to get my bloods
GP surgery review: hollies-medical-centre
Title: GP appointment
Rating: 5 out of 5
Visited: November 2023
Appointment was on time, thorough consultation with GP and I did not feel rushed,  two treatments were prescribed prescribed
GP surgery review: hollies-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: November 2023
My partner has long term health issues and it is so reassuring to know we have the Hollies supporting us. 
The phone system that allows you a call back if you don’t want to wait on the phone. The texts that check if you need any follow up. The annual health review. The speed at which they will refer you to specialist care, are all excellent. But the best thing is the patient centred and kind face to face appointments. Thank you
GP surgery review: hollies-medical-centre
Title: Brilliant practice
Rating: 4 out of 5
Visited: November 2023
I am always satisfied with the service it's convenient not far away from i live and very good practice I've had since I've moved from London to Sheffield
GP surgery review: hollies-medical-centre
Title: Superb communication and organisation
Rating: 5 out of 5
Visited: November 2023
A really good service that was thorough. I am extremely pleased with this practice. They take time to listen and respond promptly.
GP surgery review: hollies-medical-centre
Title: Excellent consultation
Rating: 5 out of 5
Visited: November 2023
Very professional, courteous and efficient. I was treated with the utmost sympathy. The action taken was most appropriate.
GP surgery review: hollies-medical-centre
Title: Best practice in Sheffield
Rating: 5 out of 5
Visited: November 2023
My visit with the nurse was excellent. I am having a very difficult time at the moment and she listened with care, she was supportive and gave me the time I needed, whilst also taking my bloods and blood pressure.
I have never been to a practice as good as the Hollies in all my life. I will never leave the practice now. All the GP’s are lovely and the nurses are fantastic.
GP surgery review: hollies-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Very efficient friendly helpful and professional the staff  treat you with dignity and respect I am very happy I choose this practice I couldn't ask for more thank you very much
GP surgery review: hollies-medical-centre
Title: Personal connections
Rating: 5 out of 5
Visited: October 2023
The GPs in Hollies make me feel heard. Besides them being great at their jobs, it’s the personal connection that is so important. Luckily I don’t need to see the doctor too often, but every time I do, I realize they know their patients. 
Many thanks.