janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-forest-practice
Title: Utterley shambolic !
Rating: 2 out of 5
Visited: February 2022
Visited the practice, I was spoken to very rudely by a receptionist, I needed to book an appointment with the nurse practitioner but the woman ı spoke to wanted me to give information of a very personal nature in front of other service users, which I refused. She rolled her eyes and sighed several times during our conversation. Unfortunately this is not the first time I've had difficulties with this person, she has told me before if I'm that ill call an ambulance and also lied about availability of a GP.  A complaint was made written in January but nothing happened. I can only thank the Dr that makes quick referrals etc but he is being let down by this minority.
GP surgery review: the-forest-practice
Title: Not deserving a title
Rating: 1 out of 5
Visited: February 2022
Used to talk to a lovely gentleman now all ı get told is "what do ı want" when all ı wanted was to collect my blood test forms! Attitude is appauling. Bring back your old staff this is a joke. Will definitely be moving back to my old surgery at woodgrange.
GP surgery review: the-lawson-practice
Title: Disappointed
Rating: 3 out of 5
Visited: July 2022
I did a review in July 2022 I was advice to spk to the duty manager so I rang for an appt  the manager was away it was the deputy manager who answer the phone I explain my reason for calling and book an appt to see him but when I turn up for my appt no one seem to know I was coming the receptionist went to the room at the back of her then came back to me and said he will be with me then the duty manager came out and she the deputy manager is not in she took me to a room I explain my issues she told me she will look into it and get back to me she never did this was July we are in September never heard from her which did not surprise me very disappointed
GP surgery review: the-lawson-practice
Title: Getting an appointment
Rating: 0 out of 5
Visited: July 2022
Had a message through the app saying I couldn’t book appointments, I emailed the doctors who said contact the Patient Access App team about it, they emailed to say I needed to contact the doctors, who said I needed to contact Patient Access etc .  
I had had some medical issues for a while and couldn’t get an appointment.  
Today the doctor saw me on my lunch break from work and was so helpful and gave me advice and treatments/checks needed. They also showed me how to use the new online booking system. Thank you Dr.
GP surgery review: the-lawson-practice
Title: Kind staff, brilliant service
Rating: 5 out of 5
Visited: June 2022
The Lawson Practice is a gem in London. The staff go the extra mile to provide amazing kind and compassionate care.
GP surgery review: the-lawson-practice
Title: Medication Request and appointment
Rating: 0 out of 5
Visited: May 2022
I ordered my medication using the online request form as the item was not part of the repeat list. This item was already requested along with my normal medication in April, but for some reason this was not issued. I received a SMS message telling me that I need to have a review before the medication can be issued.  
I went to patient access to book an appointment. The only appointments on offer and with the HCA is in June. Prior to today, I had already tried to book an appointment, with my GP, or with any GP, but no appointments were on offer, and I don't know when appointments get released, I tried different times of the day, on different days, for another health issue. 40 minutes later and I was still on the phone, I am still waiting to speak to the Reception Team, while listening to message telling me system has changed; to beat the system I should register and use online system.  
Eventually I spoke to someone who tried to tell me that I need to speak with my GP, who is next here on Tuesday. I told them that I need my medication urgently. What I didn't tell them was that I had already requested this item back in April. They wanted me to call back after 12.30 to speak with the emergency doctor. My problem is that if I ring at 12.30 and if I have to wait another 45minutes, then the lines will be shut as the Surgery Closes at 1pm.
GP surgery review: the-lawson-practice
Title: Getting an appointment
Rating: 0 out of 5
Visited: May 2022
I have been trying to get an appointment with my dr for weeks and every time I call I am always too late, sometimes I feel that some of the receptionists can be dismissive at times, today I ring up and spoke to one of the receptionists who has been there for a long time, explain how I am feeling and she manages to get me an appointment her sense of empathy and calmness makes me feel at ease, its like I have just won the lottery by getting an appointment and this receptionist was the lottery ticket thank you to her.
GP surgery review: the-lawson-practice
Title: Unhelpful reception.
Rating: 2 out of 5
Visited: May 2022
This review is not about my experience but my son's. He rang the surgery to ask for a prescription as he was not aware that you could no longer have it sent directly to the chemist. He was told he must order on line. My son has mental health issues, and the indifferent way he was spoken to, unbelievable.He doesn't have access to a computer, let alone know how to use one. He was then told to come to surgery, when he explained that he couldn't as he has difficulty walking the receptionist told him that if 80 year olds can do it, so could he.I was furious. I rang the surgery myself, fortunately, I was lucky , I manage to speak to someone with some empathy. What makes these people think that everyone has access to a computer or indeed, be able to use one. I have been a patient with The Lawson Practice for years and have nothing but praise for the GP's but some of the new receptionist, I wouldn't give them the time of day,they are condescending and downright rude.
GP surgery review: the-lawson-practice
Title: Not easy to book appointments by phone nor online
Rating: 0 out of 5
Visited: April 2022
I was told to phone the practice at 8:00 am to book an appointment. I did phone punctually - waited on the line for over ten minutes - got no response. Hung up then tried again an hour later - still no-one picked up the phone. Repeated process again one hour later - waited well over ten minutes - still no response. I got depressed and gave up trying to book an appointment. Tried using Patient Access online - it didn't have any facility for booking a telephone consultation.  
I feel very disheartened and let down by the lack of response from the practice. They always seem to be under-staffed and the admin staff are not sufficient in number to respond swiftly to the numerous calls. It's poor management. I am very very disappointed.
GP surgery review: the-lawson-practice
Title: Not so great practice
Rating: 3 out of 5
Visited: April 2022
I am a new patient a bit disappointed I have never met my allocated doctor when I register I was promise a call never happen as a new patient never had a check up until I had issues  felt I was not listen to or taken seriously Dr did not seen that bothered which has put me off from coming to the surgery if I am on well I am considering changing surgery even though I am a new patient
GP surgery review: the-lawson-practice
Title: Failing to give appointments
Rating: 0 out of 5
Visited: April 2022
I received a text asking me to call to arrange appointment for asthma review. I called surgery and was given appointment. I was going on holiday the day after the appointment so told them it MUST be by this date.  
I also spoke to the same person who managed this appointment regarding my request to get travel inoculation advice and administration. I was told they would call me within 48 hrs to say what is required and offer an appointment if necessary.  
This didn't happen.  
I had a phone call this evening from someone who told me my asthma review has to be cancelled and I have to go through a slow process of triage regarding my travel details.  
There is little time left until I go which I had stated clearly, and I feel that this is putting my health at multiple significant risks.
GP surgery review: the-lawson-practice
Title: Poor reception experience
Rating: 0 out of 5
Visited: February 2022
One of the receptionists I find to be one of the the most hostile and belligerent people I have ever come across. The Practice has some of the most amazing and very kind helpful receptionists one could ever wish for, When I have this particular receptionist on the phone, my heart sinks as I find them to be so rude and belligerent and to have a very bad habit of interrupting someone when they are speaking. I have witnessed this myself on a number of occasions when at the Practice, and felt very uneasy about the way they respond to patients.  
I recently rang the Lawson Practice to enquire about an email I sent two days previously, thanking my GP for their support with a medical complaint. In the email, I also mentioned that I would like my GP to prescribe a 2 month's supply of a medication which has been very helpful and improved my symptoms immensely as the 1 month medication supply I was issued with was finishing in a couple of days time.  
The receptionist I found to be very belligerent again when I asked whether my GP had received my email, and also whether the medication had been prescribed or not. In my view this receptionist has an attitude problem and I think they would be better of working somewhere else and not for the Lawson Practice which is one of the best Medical Practices in East London.
GP surgery review: e12-health
Title: Brilliant nurse
Rating: 4 out of 5
Visited: May 2022
It was my three year old injection his usually a very dramatic character who definitely is scared of injections I was very anxious about this day but we was seen by the most loveliest nurse who just knew how to make him feel comfortable she was very patient and made him so at ease that he didn’t even realise he had two injections! This nurse knew how to speak to him and make him comfortable I was very grateful and was so surprised at my son who didn’t even flinch or notice he had injections thank you so much!!
GP surgery review: e12-health
Title: Really really good
Rating: 4 out of 5
Visited: February 2022
My experience was really helpful and pleasant in terms of actually explaining what’s wrong and what the further actions was going to be and how they’ll be carried out, was also really really considerate and caring about my emotions and how I’m feeling with being told the information I was told as I am also an athlete that was taken into consideration and really taken on bored. I am extremely happy with how fast everything is going for me right now too for example i had a phone call today and got called in today and now I have an appointment on Thursday overall I’m happy with how I’ve been looked after and very greatful
GP surgery review: e12-health
Title: Good practice
Rating: 5 out of 5
Visited: February 2022
Good doctors and nurses who listen to you and give you advice on what you need to do regarding your situation
GP surgery review: e12-health
Title: Good practice
Rating: 4 out of 5
Visited: January 2022
Helpful in person and over the phone. Didn't wait long and called me back to answer queries about a prescription.
GP surgery review: island-health
Title: Customer Service
Rating: 5 out of 5
Visited: April 2022
excellent customer service.  helpful efficient service. Dealt with queries and booked appointments with ease. Fully recommend this surgery.
GP surgery review: island-health
Title: Very good practice
Rating: 5 out of 5
Visited: April 2022
The practice have some excellent G.P’s.
All staffs are friendly, helpful and polite. 
I am very happy with the services provided by this practice.
GP surgery review: island-health
Title: Good practice
Rating: 4 out of 5
Visited: April 2022
Staff is very helpful and kind, keen to listen to you and deliver answers for any of your concerns; only downside is that you usually have to wait for an appointment for at least 2 weeks.
GP surgery review: island-health
Title: Delay beyond expectation
Rating: 3 out of 5
Visited: April 2022
I have applied to register myself and family. It's been 3 weeks and they didn't register yet. I have even called twice and was told we're very busy, registration will happen in few days. Because of this, I have to wait for my ENT appointment, my baby's immunisation etc...they must improve the process or deny accepting new patients.
GP surgery review: island-health
Title: Extremely poor quality of care
Rating: 1 out of 5
Visited: April 2022
I waited over month for a blood test for the practice to contact me the day before the appointment and cancel due to staff sickness.
When trying to make another appointment, I was told they do not know when the phlembotomist would be back and they will contact me with a new appointment. I was told I was unable to book an appointment at another practice or hospital. As a healthcare professional, I'm not sure how a service can stop running due to single staff sickness. Why are there no measures in place to deal with likely situation? It is significantly detrimental to patient care to expect patients to wait without offering alternative options
GP surgery review: island-health
Title: health check
Rating: 5 out of 5
Visited: April 2022
I am well cared with great professional help. I am given enough time to explain my heath condition. I do not feel anxious at the blood taken test as the medical staff handles with good techniques.
GP surgery review: island-health
Title: Good phone service but no email back
Rating: 4 out of 5
Visited: April 2022
I wanted to register for a GP and I did it online twice, without any confirmation in one month. I phoned them and after waiting 40 mins on the phone, they were nice and told me I am actually registered. They should improve the email notifications to avoid long phone queues
GP surgery review: island-health
Title: Very helpful staff greatly appreciated
Rating: 5 out of 5
Visited: March 2022
I was very late to my appointment but they fitted myself in! Would definitely recommend to everyone as the nurse calmed me down and done my blood test without me feeling a thing!
GP surgery review: island-health
Title: Good practice
Rating: 5 out of 5
Visited: March 2022
good service by telephone representative, nice patient and welcoming. Provides all information needed
GP surgery review: the-penrhyn-surgery
Title: E Consult off and phones engaged  still after 30 mins
Rating: 1 out of 5
Visited: September 2022
I was  trying to make an appointment. E consult is turned off when it is "over capacity' and the phone time wait is over 30 mins which is too long to wait I have tried to make an appointment for over two weeks and can only conclude I no longer have a GP.
GP surgery review: the-penrhyn-surgery
Title: Ignored when advised to make urgent appointment
Rating: 1 out of 5
Visited: September 2022
My partner was advised by 111 to see the gp immediately. After waiting on hold for 47 mins we were able to get through to someone who said we should await a text message. We were sent a message to which we responded, but did not hear back from the surgery. The day after, we sent a message asking what was happening and did not receive a response. Today, three days after initially making contact with the gp we tried calling again first thing in the morning. After waiting on hold for 36 minutes we were connected to reception, only for the person to hang up! When we tried calling again we were number 6 in the que and didn't have time to wait. So this is now day three without an appointment from the surgery after 111 advised we see a gp immediately. It's quite shocking really.
GP surgery review: the-penrhyn-surgery
Title: Terrible surgery
Rating: 1 out of 5
Visited: September 2022
Absolutely appalling. Avoid this surgery! Cannot get through on the phone. Online forms for booking don’t work or stop functioning once all appointments taken for that day. Completely impossible to get an appointment. Feels like I don’t have a GP anymore as their response (when you finally get through) is always to phone 111 or go to A&E!  Reception staff are unhelpful and rude. Tried to register another family member and no response for weeks- no idea if it’s being processed. I’m trying to register elsewhere because it’s too stressful to deal with the lack of service when you are ill and need to see/speak to GP.
GP surgery review: the-penrhyn-surgery
Title: Fantastic Service
Rating: 5 out of 5
Visited: May 2022
I was seen by the lead Doctor for a health screen and his manner of making me feel very comfortable and relaxed really helped me to have a really great experience at the Doctors because I am normally scared when I go to the doctors and this time the experience was really nice.The staff were also very helpful and professional. I am now cured of my white coat syndrome (Fear).I  greatly recommend their service.
GP surgery review: the-penrhyn-surgery
Title: Unable to use the practice
Rating: 1 out of 5
Visited: May 2022
I needed to speak to a doctor. I initially used the e-consult form and this told me to phone the practice. I spent 10 mins on hold moving from 5 to 1 in the queue before being cut off. I tried again later waiting 25 mins before being cut off again. I emailed explaining the problem and was told to use e-consult. I replied saying I'd done that and attaching screengrabs of the advice to call. I didn't get a response. As I was unsuccessful at your practice I had to use other services which I am not allowed to outline here. The inability of your practice to provide a service has meant other NHS services have had to fill the gap and will have cost the NHS more as well as causing frustration and longer pain and discomfort to me. You really need to sort out your e-consult and phone services so that people can get their GP service.
GP surgery review: the-penrhyn-surgery
Title: A very good practice
Rating: 5 out of 5
Visited: February 2022
This practice is very professional and experienced. They are very caring,  hardworking and prompt in their dealings.
GP surgery review: the-allum-medical-centre
Title: Inaccessible Practice to elderly
Rating: 1 out of 5
Visited: May 2022
Called one day at 7:59am, appointment line not open. Called back exactly 8am (opening time) and was in queue of 47. Having had same issue in earlier days, left phone on loudspeaker and drive down to the surgery but kept phone on. There were dozen people but managed to get an appointment. At the time, I was still on phone and queue was around 30.

Today, I didn’t bother with phoning but went straight to surgery and queues were going round the corner. There were 27 people queuing for appointments. I waited in queue and dialled the number exactly at 8am, message there are no same-day appointments left. Waited and persevered and managed to get an emergency appointment for elderly father. 

Elderly have become disadvantaged and this was showing as there were no elderly in the queue this morning. I can persevere for my parents, what about those elderly on their own. How can they be expected to wait on phone or physical lines for over 45 minutes just to get an appointment?

Surgery needs to make urgent improvements to make it accessible again, we are several years into covid and cannot hold covid as an excuse anymore.
GP surgery review: the-allum-medical-centre
Title: Extremely difficult booking appointment
Rating: 3 out of 5
Visited: May 2022
Trying to book an appointment is a nightmare. Called reception to be told they only have a 3 week dairy and all booked up so best to call at 8am for on the day appointment. I called at 8am I got into the queue at 8.03am and I was number 46 an absolute joke, no one’s fault staff are friendly and doing there best but they need more resources or a sister practice they can refer people to. I have a few health problems I wish to get sorted but you can only discuss one per appointment due to the time scale again resources. Clearly they need more help. Hats of to reception staff for even working there.
GP surgery review: the-allum-medical-centre
Title: Blood Test service
Rating: 3 out of 5
Visited: March 2022
I am not going to leave a review on waiting times to get an appointment as this is a disgrace (last week I was on hold for over 90 minutes before being told there were non appointments left for the day and to call back next morning). But staff at the practice is always really nice and helpful, if you manage to go in person. 

Today I went for blood test, which they now offer at the practice, and the nurse was amazing: really kind, professional, smiley and on time! This was a great service.
GP surgery review: the-allum-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: March 2022
I have found reception staff to be making clinical decisions that will bind the medical practice and practitioners in the event of a serious incident. I say this not based on anecdotal evidence but the experiences of my husband in attempting to get an appointment with a doctor. The service is appalling.
GP surgery review: the-allum-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: March 2022
t's very difficult to speak with one of the secretaries the GP, but after three days I managed to have a telephone appointment with a paramedic.
The paramedic instructed me to get a prescription from the practice. Once at the practice desk, it was very difficult for them to find my prescription. They gave me an HP sample kit, which I returned to the practice. A week later I went to the practice to ask for the sample results, they told me that I also needed to do an ultrasound, but they could not tell where or when.  
Three weeks later I still haven't received any call or texts from the GP regarding my ultrasound appointment, or the result of my sample.
It's frustrating because it's very difficult to speak with anyone in the practice and when I finally have the chance to speak there is much confusion.
GP surgery review: the-allum-medical-centre
Title: Terrible Service Post-Pandemic
Rating: 1 out of 5
Visited: February 2022
The current telephone and telephone triage service is not in the patient’s best interest and their duty of care to patients non-existent.  Wait times of one hour normal, staff who are unsympathetic to the delays experienced even for test results. Patients having to chase the surgery for results. Continual blaming of the pandemic is no excuse in May 2022.  Patients are not interested in the surgery’s figures being up due to all the telephone triaging that takes place.  Why are the partner GPS not taking in person appointments when lock down is over.  Overall after over 20 years at Allum, they have finally hit a low point and should be held to account.
GP surgery review: the-allum-medical-centre
Title: Booked to call Gp consultation
Rating: 2 out of 5
Visited: January 2022
Had a morning appointment the Doctor never called, called reception and they mentioned they will call you in one hour,

The day finished they never called, 

The service is rubbish you will be dead before doctor contacts you.
GP surgery review: addison-road-medical-practice
Title: The best practice
Rating: 5 out of 5
Visited: August 2022
It is the practice where I did solve all my healthy problems.Everybody it’s nice,start with reception nurse and Gp
GP surgery review: addison-road-medical-practice
Title: Smear test at gp
Rating: 5 out of 5
Visited: August 2022
Really like my doctor, she was really proffesional. I liked that she was checking everything with me and she was gentle
GP surgery review: addison-road-medical-practice
Title: Fantastic staff
Rating: 5 out of 5
Visited: July 2022
Wonderful staff, super helpful and friendly. Felt in great hands. They made my visit really stress free and help me out a lot with the issues I was facing.
GP surgery review: addison-road-medical-practice
Title: Helpful reception staff
Rating: 4 out of 5
Visited: July 2022
The reception staff at the surgery are extremely helpful. They’re always juggling a lot, but they do help solve problems and take the time to explain systems and processes to patients.