janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: rock-healthcare-limited
Title: Awful Practice
Rating: 1 out of 5
Visited: March 2023
I registered with this practice in November 2022 having moved house.
The receptionist was beyond rude and I truly mean beyond rude, I've genuinely never been spoken to or looked at by a stranger with what was genuinely so much hatred... Is it my fault I need to register at a doctor's?! 

 I was told I would hear back in a few days to confirm my registering and when I heard nothing after 2 weeks I chased this up in which it took them over a month to reply to an email - and this was only after I complained to the NHS.

I took this as a one off but since then I've tried to book an appointment and it's genuinely shocking and really concerning at how difficult this is.

It took me almost twenty times just to be put in a hold queue ( before you get put in a hold queue you're just cut off) and then I was on the phone for nearly an hour stuck at " caller number 7" when eventually I had to give up and try again later.

I'm a fit 30 something year old who was booking an appointment for a routine smear test, I genuinely dread to think how it must feel when you need to speak to someone for something urgent.

They also regularly turn mygp off so the only way for us to get in touch is via phone.

I appreciate the pressure the NHS is under but nobody else I know who is registered with other doctors in Bury has this issue.

It's honestly really disgraceful and my hope would be the practice manager reads these reviews with genuine concern because they take pride in their work but given the experience so far I wouldn't be surprised if they actually just found it hilarious.
GP surgery review: rock-healthcare-limited
Title: If you are in need of critical services.
Rating: 1 out of 5
Visited: March 2023
Insane the last two attempts to contact a doctor or the surgery. Kept waiting for a hour and then got off. The repeat message is not correct. my gp is not available after 10am. I need my Meds dudes.
GP surgery review: rock-healthcare-limited
Title: No care or concerns for patients
Rating: 1 out of 5
Visited: March 2023
My daughter passed away recently. Her sister lived with her, but recently moved back home, in grief. She is now about to return to the practice area. Both my children being registered at this practice. My surviving daughter suffers from a life long, and painful condition.  She has been getting repeat prescriptions for her medication from her GP all this time, however, today she has been told she was not a patient there, as she was “inactive” having not seen a doctor recently. She needs her medication this week, as it will run out, leaving her in agony. The staff she has spoken too seem unconcerned, saying it was “on the to do list” but were unable to say when it would be done. When we asked to speak to the practice manager, we have been told they don’t have one! All we have been left with is a complaints email. Who knows how long that will take to be answered. This isn’t the first issue we have had with this practice, but that’s another story.
GP surgery review: rock-healthcare-limited
Title: Poor communication
Rating: 2 out of 5
Visited: February 2023
I wrote on Ask My GP asking a very specific question about my medical record.   I am concerned about a procedure I had done a while ago by one I'd the doctors but can't seem to find details about it on my medical record on the NHS app. I wrote to  ask about this.  Got a very generic response from the receptionist even though I had requested a call back from a clinician.  The receptionist was very dismissive, stated the procedure I was asking about isn't carried out by the practice nurse even though I clearly have had the procedure done by one of the doctors and that's whom I was asking to speak to in the first place.  This has caused completely unnecessary anxiety for me and not resolved my problem which is that my medical records appear to be missing some vital information which is extremely concerning to me.   Earlier on in the week called for an urgent appointment was told nothing available until 6th March.  Shocking service really.  Standards have fallen dramatically since I started using the practice in 2016.  Disappointed
GP surgery review: rock-healthcare-limited
Title: Disappointing
Rating: 1 out of 5
Visited: February 2023
Having recently given birth via C section and experiencing some post surgery bowel and urinary problems, I contacted the surgery and was re-directed to 111 for care. Having assessed me, 111 sent information through to the practice on the urgency of my condition which was greeted with a response of ‘we still have no appointments, they can’t dictate to us’. I was able to make contact the following morning and had a phone appointment where a prescription was given but by this stage my condition had worsened and the prescription given actually made the illness worse. This would have been picked up on a visual/ physical examination. This led to me re-engaging with 111 and attending A&E for urgent treatment. This could have been avoided had I been seen initially and been seen and examined face to face. 
I am loathe to leave this review as I am fully aware of the difficulties that GPs are currently facing and hate to be in a position where I need to criticise the service but the level of care I experienced was such that myself and my family were extremely worried about what the consequences of my condition may have been.
GP surgery review: rock-healthcare-limited
Title: Terrible
Rating: 1 out of 5
Visited: February 2023
High turnover of doctors, high use of locums at this Practice, so  no continuity of care, poor service. Avoid.
GP surgery review: cheadle-medical-practice
Title: Prompt attention
Rating: 4 out of 5
Visited: October 2023
Used website to explain my health problem late in afternoon. At 8.40am next day receptionist phoned and appointment fixed for 3.50p.m
Saw doctor and had examination. Prescribed tablets and sent off urine for analysis. Will be arranging ultrasound procedure. Very good outcome
GP surgery review: cheadle-medical-practice
Title: Good Experience
Rating: 5 out of 5
Visited: October 2023
Had my flu and covid jabs today, no waiting, everything was quick and efficient, staff still made time to chat and put at ease which then made it painless, very good experience, thank you.
GP surgery review: cheadle-medical-practice
Title: Organised practice
Rating: 5 out of 5
Visited: October 2023
Had appointment for flu jab at 9.33am,arrived at9.20 went in straight away and was leaving before my actual appointment time. You can’t ask for anything better than that and the nurse was really nice as well.
GP surgery review: cheadle-medical-practice
Title: Good practice
Rating: 4 out of 5
Visited: October 2023
Arrived early & got called in early for appointment. Friendly & courteous greeting followed by detailed questions about home monitoring readings and general health & well being. Need for additional medication carefully explained with opportunity given to ask questions. Advice given on possible side effects. Further questioning & testing led to my referral to Referral Assessment Service which was acknowledged same day. I felt well listened to & not rushed, with arrangements made for follow up.
GP surgery review: cheadle-medical-practice
Title: Receptionists
Rating: 4 out of 5
Visited: October 2023
I attended the Gatley Medical Practice today for a full blood count as requested on 23 August by one of the GPs at Cheadle, to be done in October.  
I had made this appointment in person on 16 October at the Cheadle practice at around 1030.  The receptionist, at first could not find the initial request and did not believe that I had been asked to make such an appointment until I showed her the appropriate text on my phone.  She eventually assured me that she had booked me in for the blood test at 1400 on 21 October at the Gatley practice.

Upon arrival at Gatley, the receptionist could find no mention of this booked appointment, but fortunately the kind nurse there agreed to perform the full blood test, which I explained had been requested by the doctor at Cheadle.

I should mention that on most occasions at Cheadle, the receptionists have been very polite and efficient.  This time, however, I feel that the lady involved was less than helpful and had failed to process the appointment as promised.
GP surgery review: cheadle-medical-practice
Title: Flu and Covid vacc
Rating: 5 out of 5
Visited: October 2023
After being invited to make an appointment the system was easy to use. I had a query as I was due to have surgery and I received an answer within 2 hours. Appointment made. Seen on time. No queuing out the door as in years gone by. Very pleasant experience all round. Thank you
GP surgery review: cheadle-medical-practice
Title: Covid and Flu Jab
Rating: 5 out of 5
Visited: October 2023
It was a very good experience, the practitioner put me at ease and was very pleasant, it was painless and I was dealt with very quickly.
GP surgery review: cheadle-medical-practice
Title: Poor service
Rating: 2 out of 5
Visited: October 2023
Attended for an appointment but was told that I didn't have an appointment. 
Half an hour later I got a message saying 'sorry that you didn't attend your appointment in future will you please let us know that you will not be attending and the appointment can be given to someone else'.
GP surgery review: cheadle-medical-practice
Title: Recommend This Practice
Rating: 5 out of 5
Visited: September 2023
Very efficient and friendly staff. Make your experience relaxing at a time when you would normally feel nervous and apprehensive…
GP surgery review: cheadle-medical-practice
Title: Prompt response by the receptionist
Rating: 5 out of 5
Visited: September 2023
I arrived the surgery exhausted and collapsing after a 3 mins walk from car park.
The receptionist immediately picked up that something was not right and asked me to take a seat. She came out of her cubicle and walked me to sitting area! She got me a glass of cold water . Then took my details and asked if I have appointment? I told her I have a scan appointment but was exhausted after about 3-5 mins walk! I told her that this has been the case in the last couple of months . The receptionist then confirmed my scan and arranged for a doctor to see me within 20mins and she kept an eye on me all through until I saw the doctor.
* The doctor who attended to me was excellent too! The doctor asked about my symptoms and I explained to her. She explained so much about what she things might be going on in my system . She said she will ask for full blood check.She then referred me for an urgent blood check! She told me that all blood check will be done to try and find out what is causing the tiredness and pains . Blood now booked for Saturday the 9th sept 2023 .
GP surgery review: new-collegiate-medical-centre
Title: Efficient practice
Rating: 5 out of 5
Visited: October 2022
Great experience. Efficient, speedy and friendly. Explained everything well and I did not feel rushed. On time. Always feel welcomed on the few occasions I visit this practice. Keep up the good work. Thank you.
GP surgery review: new-collegiate-medical-centre
Title: Lovely Receptionist
Rating: 5 out of 5
Visited: April 2022
The young gentlemen is always pleasant and  friendly and happy to help. Nothing is too much trouble. He is a credit to the surgery
GP surgery review: new-collegiate-medical-centre
Title: Good practice gone bad
Rating: 3 out of 5
Visited: March 2022
The experience today was good the staff who dealt with my query today was very helpful and professional,very nice and kind but in the past when I called staff was rude and seems they don’t want to help you so but disappointed as use to be the best surgery.
GP surgery review: new-collegiate-medical-centre
Title: Love This Practice
Rating: 5 out of 5
Visited: March 2022
As always very efficient, only went for bloods, the reception ist. As always curtiuos and welcoming, the lovely nurse very professional and curtiuos, its a pleasure to go to the surgery, not had any complaints with the service. Highly recommend this practice x.
GP surgery review: new-collegiate-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
Just to say how well the reception team and administration team are as well, always respectful and very helpful, I have read some of these comments and I speak as I find, I have no complaints with any part of the practice Thank you all for the wonderful job you all do, even in these difficult times, keep up the good work xx
GP surgery review: new-collegiate-medical-centre
Title: Good Doctors surgery
Rating: 5 out of 5
Visited: February 2022
Excellent, quick and professional people. Everyone was very helpful, considerate and got me to where I needed to be.
GP surgery review: new-collegiate-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
Saw the nurse for blood to be taken. Very nice and caring.  I was seen on time which was great I would highly recommend this practice
GP surgery review: new-collegiate-medical-centre
Title: Great practicr
Rating: 5 out of 5
Visited: February 2022
Always there when I need them, excellent service, highly recommend.  Always reliable, every Doctor, Nurse, I have seen have been quick to check up on any problem i have had, I truelly belive I would not be here if my Doctors  had not been quick to send me for further investigation.
GP surgery review: ancoats-urban-village-medical-practice
Title: Honest and caring
Rating: 5 out of 5
Visited: May 2023
Really appreciate the honest and caring manner. Very much human to human in nature rather than feeling objectified as a patient
GP surgery review: ancoats-urban-village-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
This practice goes above and beyond to help its patients. They offer same-day and routine  appointments. All requests are triaged by GPs, and there are never more than four people queuing to get through to reception, unlike other practices I've heard of. They are very professional and offer a wide range of services to the local community. They also give their patients time instead of rushing through the appointment.
GP surgery review: ancoats-urban-village-medical-practice
Title: A great GP surgery
Rating: 5 out of 5
Visited: May 2023
Urban Village is the best GP surgery I’ve been to. The online forms are easy to use, the team is very responsive. I usually get a confirmed appointment within 2 to 3 hours, same day if relevant. They are also good at making sure you don’t miss anything, as when they called me after my son was born to register him at the practice. 
The care is good and the staff is very friendly, I couldn’t fault it.
GP surgery review: ancoats-urban-village-medical-practice
Title: Flexible around work
Rating: 5 out of 5
Visited: May 2023
I phoned up and said I worked 8.30-4.30 and it was hard to get time for appointments so they made sure to book me a 8am appointment as this was the best they could do

Nurse that did my observations was super friendly and chatty and put me at ease to have my blood pressure and bloods taken
GP surgery review: ancoats-urban-village-medical-practice
Title: Good GP, but a little too late
Rating: 4 out of 5
Visited: May 2023
Basically, it took 3 weeks from the moment I started developing the symptoms until I finally got to see the doctor. The doctor was lovely, but she couldn't help me too much by then. So I spent a few weeks feeling pretty lousy without any treatment. So again, the staff at the clinic are always super helpful, but the waiting time is really bad.
GP surgery review: ancoats-urban-village-medical-practice
Title: An outstanding practice
Rating: 5 out of 5
Visited: May 2023
I would highly recommend the practice which always exceeds my expectations.
Every member of staff goes above and beyond.
I would especially like to pay tribute to the clinical staff whose medical expertise is best in class.
I have been treated with the utmost respect and genuine kindness and empathy every time that I have visited the practice.
I consider myself extremely privileged to be registered as a patient at the surgery which represents the very best of the NHS.
Thank you, thank you, thank you!
GP surgery review: ancoats-urban-village-medical-practice
Title: Great GP Practice
Rating: 5 out of 5
Visited: May 2023
Recently registered with Urban Village Medical Practice  - the experience so far has been absolutely excellent
GP surgery review: ancoats-urban-village-medical-practice
Title: Amazing
Rating: 5 out of 5
Visited: May 2023
I was called the very day I filled the forms to visit GP. I was offered appointment the same day and the Doctor was great.
GP surgery review: ancoats-urban-village-medical-practice
Title: Highly recommended
Rating: 5 out of 5
Visited: April 2023
I have been a patient at this practice for several years. Every interaction with staff has been a joy. Everyone has been friendly, helpful & respectful.
Whenever I have an issue, all treatment options are discussed in detail & I’m given options in treatment paths.
The follow ups are great & on a whole I feel valued & human, rather than just a number.
GP surgery review: ancoats-urban-village-medical-practice
Title: Poorly run practice
Rating: 2 out of 5
Visited: March 2023
The online service is incredibly poor, even if you want to book an appointment weeks in advance, you have to be online specifically to use the online form. They then close it seemingly when they want and even block off certain topics on the website, For example I could only get to this review by selecting 'Good Experience' When you select 'Poor Experience' it tells you the form is closed. That is very very dodgy.

It should not be that hard to pre book a basic appointment for weeks down the line. I genuinely feel for people with serious issues with this practice and getting through. The site and booking appointments is an absolute disaster.

In terms of the doctors/nurses, they always do a great job when you can get in to see them. The entire admin side/reception/booking has gone horrendous.
GP surgery review: cornerstone-family-practice
Title: Good Doctors surgery
Rating: 5 out of 5
Visited: December 2022
I have been a patient with this family practice for over forty years.  During this time I have always been treated with respect and kindness form all members of staff.
The care given to my late husband by the doctor was second to none.
The support and help I received during this sad time by all staff helped  me more than they will ever know.  They were excellent , I will be forever grateful to them all.
GP surgery review: cornerstone-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
I been with them over years I find the whole team committed and polite. I will highly likely recommend them to family and friends
GP surgery review: cornerstone-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
I’ve always been dealt with promptly by both the reception team and the doctors, always had a good experience at this practice
GP surgery review: cornerstone-family-practice
Title: Pointless
Rating: 1 out of 5
Visited: July 2022
Firstly you can’t get threw to anyone on the phone, When you do it’s the same thing I get told everytime.
Either call back first thing in the morning which is pointless because you can’t get threw or the appointments are all gone or I get told the appointments available are months away and you can’t even book them yet because the diary hasn’t been done yet! So basically I’m signed Upto a doctors surgery I can’t use.
I’ve been putting off calling because it’s just so frustrating to get told the same thing over and over so I can just hope the health concerns I have don’t end up being something serious as I’ve tried to attempt to get some advice and help and constantly No help!
GP surgery review: cornerstone-family-practice
Title: Impossible to get appointment
Rating: 2 out of 5
Visited: June 2022
Called this morning for an appointment as we are advised to call at 8am, first the phone wasn't connected until at least 8:03 but then when I managed to get through there were no appointments left. This is getting worse and worse by the day. This is neglect. Sending people to 111 is not viable. I say this and am aware of the difficult situation with availablity of doctors. But this situation is not tenable
 Extremely disappointed and let down.
GP surgery review: cornerstone-family-practice
Title: Friendly practise
Rating: 5 out of 5
Visited: June 2022
Great doctors made a very welcoming and friendly environment. Provided great support throughout procedures and made sure all questions were answered. Very professional and I highly recommend
GP surgery review: cornerstone-family-practice
Title: this surgery needs to be closed as soon as possible
Rating: 1 out of 5
Visited: January 2022
Since three months I am trying to get appointment with the GP, firstly it's impossible to talk to someone, if luckily anyone answer, they rudely suggest to call 111 or to go to hospital emergency .
they do not bother about your condition.
my suggestion is to shut this surgery or replace the staff including doctors.
GP surgery review: cornerstone-family-practice
Title: Absolutely disgrace
Rating: 1 out of 5
Visited: January 2022
Been  with this practice 40 years last 8 years service has deteriorated can't get to speak to a doctor I've not had a blood test in 3.5 years supposed  to be every 12 month not had a medication  check in 4 years phoned surgery 250 in last 4 days to be told line busy
GP surgery review: eastlands-medical-centre
Title: Terrible
Rating: 1 out of 5
Visited: April 2022
I’ve had an on going problem since march. Took a month to see a doctor. Been prescribed medication 3 times that didn’t work. Had a swab which they lost so had to do my own in the toilets, and my results came in on a Friday morning and didn’t get my results till the Tuesday after ringing numerous times. And said I had something I don’t understand so had to ring back and they are now saying they havnt got an appointment till nearly 3 weeks just to speak to a doctor. Absolute joke. I pay my national insurance and get treated like this and could end up with sepsis but they don’t care and now I’m in A+E
GP surgery review: eastlands-medical-centre
Title: Treated well and with respect
Rating: 4 out of 5
Visited: April 2022
I made an appointment online and the doctor called the next day. Arranged to have a blood test the following week. Receptionist was kind and polite. The nurse was absolutely amazing. I don’t like having blood taken. She quickly picked up on this and told me a story to help distract me. It worked! Overall I was pleased with my experience, especially considering some of the reviews I’ve read. Go to the GP yourself and form your own opinion!
GP surgery review: lime-square-medical-centre
Title: Nurses
Rating: 4 out of 5
Visited: June 2022
Whilst pregnant and visiting the midwife at Lime Square I received great care. The midwife was absolutely brilliant, really approachable and easy to talk to. Her care, advice & knowledge throughout my pregnancy was amazing, myself & my husband felt well informed and felt at ease. Thank you very much. Post pregnancy she was one of the nurses that visited me at home which was wonderful since having my son. 

Postpartum care for myself and routine vaccinations for my son have also been brilliant by the practice nurse. Thank you.
GP surgery review: lime-square-medical-centre
Title: 100% practice!!
Rating: 5 out of 5
Visited: May 2022
My family and I have always had extremely  good experiences from lime square medical centre from the office staff, nurses, pharmacists and doctors. I have seen, at times, the pressure all workers are subjected to and consider them 100% professional .. obviously not everyone will have the same opinion as myself but I believe in patience, understanding and respect and therefore reap what I sow.