janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: northdown-surgery
Title: Very disappointed in the care received!
Rating: 1 out of 5
Visited: January 2023
I saw a Dr here in November. Basically I wanted some counselling as I'd been going through a lot lately with personal problems. 
The Dr said I'd be referred for counselling in November.

Went in today to chase it up, 13th of January 2023 a referral still hasn't been made by the Doctor, you would think mental health would be important.

My partner also had to chase up today her referral for autism diagnosis from May, we handed the Doctor the Forms we was asked to fill out back in May. January 2023 they are still on the Doctors desk and haven't even been sent off.

Disappointing service!
GP surgery review: northdown-surgery
Title: Never ask for a letter
Rating: 3 out of 5
Visited: January 2023
Advice i have is do not ask this surgery for a Doctors Letter been waiting since the 17th Jan 23, they do not even let you know either way if they will do the letter
GP surgery review: the-limes-medical-centre
Title: Poor service
Rating: 2 out of 5
Visited: August 2023
I put in an E consult on monday 21 Aug 2023. Received an email saying someone would contact me by 6.30 on wednesday 23 Aug. No contact received. Rang the practice on thursday 24 Aug, told no bookable appointments could not say if anyone would respond to may e consult to call back after the bank holiday.
GP surgery review: the-limes-medical-centre
Title: Disappointing
Rating: 3 out of 5
Visited: July 2023
I completed an E consult and was advised I would be contacted by the surgery the next day up until 6.30 pm.  No call was received.  I informed the surgery in a special section in their email .  Waited an hour.  When I phoned the surgery at 7.30 pm a recorded message advised the surgery was closed.  The message then went on to say the surgery opens from 8 am until 8 pm on Thursday.  My call was made on Thursday 27/7.
GP surgery review: the-limes-medical-centre
Title: Unprofessional staff
Rating: 2 out of 5
Visited: July 2023
The medical professional I saw was extremely animated and dramatic in telling me some results which caused me to become even more distressed as I was already feeling anxious. They used unprofessional language in describing my results also. They then proceeded to have a discussion regarding my results openly in the waiting room in front of other patients.
GP surgery review: the-limes-medical-centre
Title: Shockingly Poor!  Disgraceful…!!!
Rating: 1 out of 5
Visited: June 2023
Had some poor health over the last couple of years and needed the help and advice of a Doctor.  On occasions you may have to wait for three weeks to a month for just a phons consultation, sometimes you have to wait until the next month's diary is open (start of the month) to then wait on the phone in a 40 minute cue to order a a telephone appointment.
The ordering of medicine/prescriptions is farcical!!  You have to go into the surgery, fill in a form, place it in the box provided, it says that you can collect this from Boots in Margate High Street within two to three days.  A week later, I'm told that it is still with their HUB…. And will be arriving in two to three days!!??
The prescription goes from doctor,s receptionist to Boots…..Boots do not make up your package in Margate, your order is sent to a HUB?? To be sent back to Margate High Street Boots.  Process time on more that one occasion…..10 days plus!!??
I do not want to talk to a receptionist about my condition!!  People must get so poorer waiting for a prescription!  It cost money to go into the surgery or to Boots Margate only to be told it's not here yet!!  They say that you will be text when it arrives……no they don't.
You can't get through on the phone??  Call at 8.00am when 400 others are trying to get through???  So If I'm working at 8.00am, I can't call……
The place is a shambles and a disgrace.  Whoever oversees this practice needs to look at the reviews and listen to people….
Not keep changing things and thinking that people will fall for their unbelievable level of incompetance.
GP surgery review: the-limes-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: June 2023
I don’t wish to share much of my experience other than after finally getting a face to face appointment 8 weeks after a  CT scan, then waiting for over an hour for my scheduled appointment, the locum didn’t listen to me, didn’t check my notes or results and sent me for another blood test that I’ve already had!! I would like the practice manager’s contact details please.
GP surgery review: the-limes-medical-centre
Title: Great receptionist who went the extra mile
Rating: 4 out of 5
Visited: June 2023
Rang my GP surgery to query the fact that my HRT prescription had been refused as I needed a 3 month review that I didn’t know about, no appointment for a couple of weeks and unhappy as would have run out of meds by then. Unknown to me, the receptionist emailed my GP during the call who arranged an interim prescription until my review, receptionist then rang me back with the good news! So went from v unhappy at having to make yet more phone calls to all sorted and review booked! Great service thank you
GP surgery review: the-limes-medical-centre
Title: Reception waiting times
Rating: 2 out of 5
Visited: June 2023
Waited for 25 mins (No10 in queue) when phone finally answered they immediately cut me off.  Disgusting behaviour. Have now been waiting 15 mins ( No 6 in queue) and just answered. Why does it take so long?
GP surgery review: the-limes-medical-centre
Title: Worst doctors I've ever had
Rating: 1 out of 5
Visited: May 2023
They never answer the phone, and when they do the say that their only asthma nurse is busy, I was meant to have an appointment with them but they cancelled on me numerous times which landed me in hospital. Don't bother registering unless you want them to let you get sick.
GP surgery review: the-limes-medical-centre
Title: Disgusting
Rating: 1 out of 5
Visited: February 2023
Waiting for sick note ,been told only my doctor can issue it,but he has been working from home all week,how can a doctor work from home,my employer keeps asking me for my sick note,what a joke,
GP surgery review: bryant-street-medical-practice
Title: Very many thanks
Rating: 4 out of 5
Visited: January 2023
I contacted the practice in relation to my elderly mother. The person I spoke to was very understanding/helpful and made a telephone appointment with a GP for later that morning. The GP rang as arranged. Again, I was treated in a courteous and helpful way. As a result an urgent referral was made to a dermatologist.  This morning (the day after speaking to the GP) I received the appointment details from the dermatologist, which is in two weeks time. Many thanks to the Bryant Street surgery for all your help
GP surgery review: bryant-street-medical-practice
Title: Terrible
Rating: 1 out of 5
Visited: December 2022
Waited two weeks for a telephone appointment regarding my mental health and to ask questions about referrals for treatment.

Recieved a text message telling me I could contact a talking therapy service with a broken internet link.

My appointment was clearly cancelled without notifying me after this message as I waited up for a call at the specified time.

Only after a close friend called on my behalf (I complained about the event's to them), did I recieve a missed call from a doctor.

I requested an appointment with a doctor, I recieved a text message from the reception team with some information I could get myself and they cancelled my appointment. 

It is quite clear from other reviews here that they don't care and should probably cease operating.

Stop Gatekeeping Our Healthcare!
GP surgery review: bryant-street-medical-practice
Title: Unorganised chaos
Rating: 1 out of 5
Visited: October 2022
My Husband suffered a Heart Attack and was taken by Ambulance to St Thomas Hospital London.

After returning home -  ( from St Thomas Hospital London)  he then 3 days later collapsed and was taken by Ambulance to Medway Maritime Hospital where a  c t scan diagnosed that he had suffered a bleed on his Brain which was said to have been caused due to the interaction of blood thinners medication prescribed for his heart.

On leaving Medway Maritime Hospital -a new medication prescription was given to my Husband which we then took along to Bryant Street Medical Center  where he was a patient- for them to copy and order the items of medication at our local pharmacy.

A receptionist at Bryant Street Medical Center said that collection of the medication from our pharmacy would be ready in 2 days.

On arrival at our local pharmacy  for collection of medication - only 1 item of medication awaiting us - had in fact been previously ordered back in August.  (Husband in Hospital during that time) and had nothing to do with the 11 items of medication prescribed by Medway Maritime Hospital for my Husband.

So basically, no medication had been ordered.

I took my Husband 3 times back and forth between Bryant Street Medical Center and our local pharmacy.

By this time my Husband had run out of his heart medication.

Obviously feeling anxious- we then insisted that we sat at Bryant Street Medical Center  until my Husbands prescription issued by Medway Maritime Hospital was sent to our pharmacy for collection.

After sitting for around 30 mins we were then told that the prescription would be sent to our pharmacy that evening  for collection the following day.

Clarified by a phone call here at our home from Bryant Street Medical Center pharmacist.

When collecting the medication-this time only around half the amount had been ordered .

Where as 11 items of serious medication was needed.
The remaining medication was then ordered for collection on the 3rd day.

Putting it mildly- the whole situation was very stressful which didn’t help my Husband’s condition at all. 

Summing everything up- I found Bryant Street Medical Center to be that of unorganised chaos.

I did mention to one of the receptionist that I was very angry at the way things were organised.

I further added that had it just been an antibiotic for an infection which we were waiting to be prescribed-  our body would have naturally healed itself by the time the prescription had arrived at our local pharmacy for collection.

Whereas in fact -the medication needed was for my Husband’s serious heart condition.

Bryant Street Medical Center lacks team work and organisation.

At times diplomacy and manners were also needed.

Due to the problems which my Husband has endured with Bryant Street Medical Center- he has now registered with the surgery where I myself have been a patient for 30 yrs without any problems.
GP surgery review: bryant-street-medical-practice
Title: Antagonist Gate Keepers
Rating: 1 out of 5
Visited: April 2022
I have chronic Ill health that i struggle with day to day normal living and most of the time it’s hard getting out of bed. My previous surgery regarded me as house bound as I can’t always get up and go and as a result all my medical needs run swiftly. I’ve been a patient with Bryant Street since November 2021 and every time I have made contact apart from the first day, I have felt like they’re paid to make my life difficult. They have refused to refer me to district nurses and every time I have needed my repeat medication it has been so difficult, stressful and frustrating and every time leaving me in tears and most of the time without my medication because that’s what they’ve done all the time making sure I don’t get what I need. I don’t know why they’re open as a surgery, they should be shut down because they don’t care and they have NEVER attended to my needs as a patient, every time they have there own agenda, not to meet my individual medical needs. I have become so exhausted with it all that I relied on old medication from 2020/2021 but that has now finished and I had to complete a repeat prescription request a few days ago and I wrote a message not to send to Paydens as they have failed to provide me with medication. Between Paydens Chatham and Bryant Street Medical they have a culture to gang up to dismiss you and deny all your telephone calls but this evening  I was in a new chemist and they witnessed the phone call. I had a bad day and only felt well enough to push myself to the chemist in the evening. It’s 50 yards away. The staff at the surgery must be trained gatekeepers. Even though I reverted to my old medication, I tried to sort the problem with Bryant Street Medical and Paydens Chatham without success, I just get ignored but I have evidence of my efforts, emails and text messages and on one occasions my hospital consultant had to send me some of my medication. The hospital show more care than the GP. I have a heart muscle disease with an ICD implant and I have had over 10 major and minor operations, above all I have recurring back injury sustained in a fall having a syncope….  Since becoming a patient, I have struggled and got to the surgery twice with the help of a volunteer from Hands Volunteers. To date I have not had my routine blood test because Bryant Street Medical insist that I go to the surgery.  I have had a lot happening in my life and it seems to have exacerbated my physical health and Bryant Street have insisted I go for my bloods or it doesn’t happen because they won’t send district nurses who by the way already do my warfarin check. They seriously need auditing and massive changes need to take place. I gave them a good review initially because that was before I had experienced their antagonist and ambivalence to providing relevant care to their patients. It’s like they have a vendetta and they won’t budge without making you cry and without your meds.
GP surgery review: maritime-health-partnership
Title: Excellent help!
Rating: 5 out of 5
Visited: January 2024
I called early morning to make an appointment with a GP. After a chat with the lady who answered to triage, she booked me a same day face to face. I was surprised when I arrived that it was with Physiotherapy and not a GP but it turned out it was exactly where I needed to be and my issue was diagnosed (not how or what I was expecting) and an improvement plan is now in place. I’m mightily impressed with the help and expertise afforded me today and cannot fault the ‘service’.
GP surgery review: maritime-health-partnership
Title: Started well….
Rating: 3 out of 5
Visited: January 2024
Having completed an online consultation form I was amazed to be rung within 30 minutes and offered an appointment that very afternoon. I saw a very nice physio who referred me for an x-Ray. The next day I got a call to collect the X-ray form from the surgery. I took the form to medway hospital X-ray who said the form was not signed. They refused to give it back to me in case I forged a signature. I paid £2.20 for 10 minutes of hospital parking. 
 I went back to the gp, they printed another copy and signed it and also texted me a code.  I went back to the hospital where a different receptionist said it looked like a child had scribbled on it. I gave her the code, she said the online info was filled in wrong. She went and spoke to a manager who said they would accept it on this occasion, in front of a queue of people I felt like I was fraudulently trying to get an xray! What started off so well and would have been a fantastic review has been ruined by admin errors.
GP surgery review: maritime-health-partnership
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
The procedure went very well eventhough Cervical smear is not a comfortable procedure. The Nurse made me feel at ease and she was very professional.
GP surgery review: maritime-health-partnership
Title: Good service
Rating: 4 out of 5
Visited: January 2024
Did an econsult form and was impressed with the early response. Felt this was particularly good in the current climate.
GP surgery review: maritime-health-partnership
Title: Great consultation
Rating: 4 out of 5
Visited: December 2023
Spoke to the doctor over the telephone. She was thorough in planning forward my care. I waited for this appointment since November but worth the wait. Thank you.
GP surgery review: maritime-health-partnership
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Helpful reception staff,clean and welcoming surgery.
Wonderful gp who was very thorough,I felt listened to and my best interests were put first.a treatment plan was put in place and a refferal to the relevant services was made.
GP surgery review: maritime-health-partnership
Title: Fantastic in every way
Rating: 5 out of 5
Visited: December 2023
I completed a econsult online and swiftly received notification of a appointment 

This practice is an example of the way an efficient service is run in every way from the very helpful receptionist to the doctor seen.

I was called in absolutely on time and the doctor was not only caring but also very sincere and extremely professional.

My worries was immediately taken care off and my future health plan mapped out in layman’s terms with the doctor taking time to explain the way forward and future appointments.

Many Thanks 

Regards 

David
GP surgery review: maritime-health-partnership
Title: Very helpful and caring
Rating: 5 out of 5
Visited: December 2023
Very helpful and caring. Tock the time to really check how my son was and offered helpful advice. Also quickly soon.
GP surgery review: maritime-health-partnership
Title: Concerns
Rating: 2 out of 5
Visited: November 2023
Having been with this surgery for 5 years at first I was impressed. Could get an appointment now I can, if I’m lucky do an econsult and again if lucky someone will call!
Sad to think that GP surgery have come to this.
GP surgery review: maritime-health-partnership
Title: Excellent patient care.
Rating: 5 out of 5
Visited: November 2023
I recently received care from the st Mary's island surgery. Their patients care was very caring and helpful. This made my recovery much easier knowing that I had the best care on offer.
GP surgery review: the-kings-family-practice
Title: Disgusting service
Rating: 1 out of 5
Visited: August 2023
was told i needed an urgent CT scan and that it could take up to 2 weeks - this was 10 days ago only to find out the CT department have not received a CT scan referral and the doctors confirmed that one hasnt even been done.  Doctor informed me that he would put an urgent chaser on it on Monday (Day 7) but it is only being put through today for the 2 week lead time (Day 10) only because i chased the doctors and the hospital - imagine if I hadnt how long would i be waiting. Bloods and X-ray show that there could be something that needs urgently treating but for some reason there has been no urgency!  I have asked for a call back only to be told there are no appointments today and no doctor tomorrow.  I have been called in for two appointments for the same X-ray - bloods taken by someone who didnt know why i was having bloods taken
GP surgery review: the-kings-family-practice
Title: Atrocious People Skills
Rating: 1 out of 5
Visited: May 2023
After waiting 4 days for a GP phone appointment I finally received a phone call from a rude female GP. After taking a few moments to describe the nature of my why I needed treatment, I was cut off and was asked rudely why I was even making an appointment. When replying that I was referred from my hospital to my GP, I was again cut off and coldly told to go back to them. I told her that she seemed annoyed that I’ve made an appointment, to which she said “have a nice day” and promptly put the phone down on me.
GP surgery review: the-kings-family-practice
Title: Bad reception staff with I don’t care attitude
Rating: 1 out of 5
Visited: July 2022
I recently moved to this area went to this gp to register, I was given a very unpleasant welcome felt really bad, after standing and waiting for a while I was told to go register online, went home register online till day no response from the gp, how disappointing is that!
GP surgery review: the-kings-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Every time I have rung I have managed to get an appointment within a good time frame. Your receptionists have been polite and helpful. Your doctors have also given me the choice about which medication I want to be prescribed rather than just prescribing me a medication, I have liked that I feel as if I have a choice.
GP surgery review: the-kings-family-practice
Title: Shockingly Bad
Rating: 1 out of 5
Visited: June 2022
On telephone hour and half, to be told "No appointments" and that's regular and "Phone back tomorrow" or you can have a appointment made in two weeks! Always told when asking a problem "We are new here" or staff don't understand or understand them. Regularly change staff, doctors or Locums who don't know medical history. I put in a repeat prescription and out of 6 items, 3 are left off when my order is sent to chemists after a week and then no sorry's from the surgery. Then await another couple of days to collect. By then I've ran out of the said medicine - has happened before. Always on the long winded diatribe before one gets through, 'We are experiencing long delays due to staff illness,' This is another constant.
When one gets through on the telephone during the day and when staff are not outside the gates regularly smoking (good NHS advert that is) it seems they just want to get rid of you. My neighbours whom use same surgery (when they can) all report the same uncaring place.
GP surgery review: the-kings-family-practice
Title: Disgusting and worst ever
Rating: 1 out of 5
Visited: May 2022
The receptionists are rude and you can see they don't give a   ....  about the people they talking to or care for,  they supposed to be in the caring business.... and don't try phoning .... I waited over 3 hours and 35 min of that was ..   you are caller number 1, its absolutely disgusting how long it takes to answer the phone you could be half dead before getting through and it's always the same excuse....we are short staffed ..... well news flash so is everyone else but they still manage to treat customers with some sort of care wish the CQC could come and sort out this practice
GP surgery review: highparks-medical-practice
Title: Econsult shut!
Rating: 1 out of 5
Visited: December 2023
Attempted to fill out econsult form at 7.48 am, 18 minutes after it opened, it was closed!! Absolutely ridiculous!
GP surgery review: highparks-medical-practice
Title: Going down hill
Rating: 1 out of 5
Visited: September 2023
We have been with this practice 29 years 
We made allowances during covid but the practice loves to say ring 111 or go to A-E
Most receptionists are rude and say use e consult 
Phone calls if your number 13 in the queue that averages 45 minutes on hold 
Once it took 1 hour 20 minutes to get them to answer 
I had a visit to A-E it took the doctors 3 months to follow up this visit
E consult is a complete waste of peoples time because most things say ring 111 
If you ask for a call back that takes 3 weeks 
The service is appalling 
We have now changed practices 

Dread to think how much worse it will get with all the new houses at cliffe woods