janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: wootton-medical-centre
Title: Staff are rude, inflexible and unhelpful
Rating: 1 out of 5
Visited: March 2022
I have been registered at this surgery for 25 years. The doctors have always been supportive and helpful over the years. Unfortunately the reception staff have never been particularly helpful, but since the original partner has retired,  they seem to have got much worse. They all seem to have a default setting of “no we can’t do that”. Everything seems too much trouble for them. I recently needed to check on the suitability of some antibiotic medication and requested a call back from a GP. I was told that was not possible because everyone was in training. I explained that my query was urgent and I had just been discharged from hospital and I was told to contact my local pharmacy. The pharmacist said he could not give me an answer and referred me back to WMC. I called again the following day and was advised that the earliest time that could be arranged for a call back was almost a week later. When I explained that the course of antibiotics would be finish by the time I had the call back, and the condition was possibly life threatening, I was told that they had a specialist chemist that I could be referred too instead! When I asked why this was not suggested the day before she replied “I don’t know it wasn’t me you spoke to yesterday (I’m 99% certain it was), when I told her that the standard of care they were providing was appalling I was told “I’m not arguing with you”. I will be doing all I can to register with another GP surgery as soon as possible.
GP surgery review: dr-khalid-&-partners
Title: Test results
Rating: 2 out of 5
Visited: January 2024
Spent a good 3 hours ringing around trying to get test results from Nov 30th.I am told I need a doctors appointment,yet you can never get one.Now I have a few things wrong and if they check my records I am not one who ever visited the doctor regularly.I see in reviews someone has had a similar experience to myself.All I want is feedback to see if I have regressed or not.Stop taking more patients on,and make people accountable!
GP surgery review: dr-khalid-&-partners
Title: Some staff becoming desensitised
Rating: 2 out of 5
Visited: December 2023
Appaling attitude from some staff members when trying to access information after a recent KGH examination. Promises to return call same day with information renaged on. No access given to referal team to discuss and progress examination findings received and told I must make a GP appointment but not offered one and told to take my chances with the masses via an 8 a.m. call.
In the end I had to get KGH to contact the surgery only for them to be treated very rudely by Woodsend staff who immediatley pushed back when contacted.
Some staff have become desensitised.
The worst of it all, in my opinion, is they have no idea what-so-ever how many people are unable to make a GP appointment when calling in at 08.00 each morning as only the first 50 callers are qued and the rest blocked with no other option to get an appointment.
GP surgery review: dr-khalid-&-partners
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: October 2023
Tried for past 2 weeks rung up 8 o'clock on the dot yo always get told too busy then when eventually get through never any appointments... waste of time but hang on they accepting more patients
GP surgery review: dr-khalid-&-partners
Title: Poor experience
Rating: 3 out of 5
Visited: September 2023
Having had some fantastic care from the doctors at this practice over the past months I have had a very disappointing experience with reception today.

My 1 yr old was prescribed antibiotics. They are on a “short supply protocol” and every chemist in Corby does not have them available.

Called the doctors back to have the prescription amended. Told it will be a task for tomorrow. Questioned why when it’s for a 1 yr old and is antibiotics which were prescribed today. Put on hold and told the team leader said it’s a task for tomorrow as no slots available. If I’m concerned and want it sooner to go to Accident and Emergency.

I am disgusted. As someone who works in the healthcare service this would be an unacceptable response for my team members to give. The doctor is not aware of this situation. All that has happened is another emergency service has been given the pressure when they are already bursting at the seams and a job that was todays work has been pushed to tomorrow instead. I am sure had the doctor been verbally informed they would have amended the script as they have been extremely helpful but the reception today have let the practice down. That’s not their judgement to make about a child’s prescription that was issued merely 2 hrs prior.
GP surgery review: dr-khalid-&-partners
Title: Appalling service
Rating: 1 out of 5
Visited: August 2023
I have been trying to book a GP appointment everyday at 8am by phone for 6 weeks!! 9 times out of 10 unable to even get through, when you do all the appointments have been taken and to call tomorrow. I only require a referral to the NHS for carpel tunnel syndrome that requires treatment. I guess I will have to go waste  the NHS time and money by visiting A&E to get a referral. I would not recommend this surgery as you cannot get any patient services or see a GP
GP surgery review: dr-khalid-&-partners
Title: Refreshing
Rating: 5 out of 5
Visited: July 2023
To be honest when I went to the surgery recently as a new patient for my annual review, I realised how lucky we are as patients to be able to come to a surgery to have care treatment. As a new patient I didn't know what to expect, on how I would be treated when I first went a few months ago now, and found that there was nothing to be worried about. I've attended the surgery a few times now, and on each occasion I have found the staff to be very welcoming and friendly. It's refreshing to know through these troubled times that help is there, and surgery members do care.
GP surgery review: dr-khalid-&-partners
Title: Incompetence
Rating: 1 out of 5
Visited: July 2023
I am registered for repeat prescriptions. Last night I attempted to request ramipril and various diabetes related medication via repeat prescription. But alongside all of the items I wanted to request were the words "This item needs to be reviewed by the responsible clinician before it can be requested again. Please contact the Clinician to arrange this review. The responsible clinician may be your GP or in some cases your Nurse ' So I naively phoned the GP to be told by the receptionist 'you should have sent an email or registered online. We don't issue prescriptions.' I was merely following the stated instructions on my online Woodseats Medical Centre account. Nowhere, on my account page, does it say I shouldn't phone the GP. Furthermore, as I have diabetes 'forever' (unless there is a cure during my lifetime) why do I have to have insulin medication reviewed? It really should be safe to assume that if I have had diabetes (type 1) since 1984 I have still got it. And therefore reviewing my medication is an irrelevance? I resent being told by reception that I shouldn't have phoned you. I need Ramipril, I am registered with you for online repeat prescriptions, I have booked my annual review, and I have followed written instructions. I expect better and more respectful customer service than this. As the receptionist said...' well, we need to update our system.' It shouldn't be so difficult and stressful for someone with a clinical condition to get their medication. Thank you for reading this.
GP surgery review: dr-khalid-&-partners
Title: Staff very helpful.
Rating: 4 out of 5
Visited: May 2023
Not had a consultation as yet, but very happy with the help we have received from the staff. Applied to the practice as new patients, and was told about a three week wait, but we have been accepted, and notified within two weeks. Very good. Very difficult to answer some of the following question as have not yet visited the surgery but so far all is good.
GP surgery review: dr-khalid-&-partners
Title: Terrible decline
Rating: 1 out of 5
Visited: March 2023
4 times I have been cut off this morning despite ringing in the "sweet spot" of 8am exactly. I've literally had enough, I'm moving myself and my family from this surgery now - trying to get an appointment when you need one is such a stressful activity, that I won't even try for myself, and just hope I'll get better. I only bother for my children, but now that they don't even answer the phone, I can't even get them seen.  This used to be an excellent surgery but since Aspiro took over, its absolutely shocking. 
Shame on you all
GP surgery review: dr-khalid-&-partners
Title: Day 7 of spending over 30 mins trying to get an appointment
Rating: 1 out of 5
Visited: February 2023
I ended up routed to A&E after trying to get a gp appointment for over 2 weeks. This morning after constant calling from 8am, the message just said we are busy call back later, by8.16am I managed to achieve position 50 in the queue. I have had the same conversation with the poor receptionist every day for 2 weeks now, strikes me a triage nurse would be useful on the phones, especially for those who have chronic or multiple long term health conditions.
GP surgery review: eskdaill-medical
Title: Excellent experience
Rating: 5 out of 5
Visited: August 2023
I was with my previous surgery for 60 Years and a bit worried about moving to another surgery how wrong was I excellent service nothing too much trouble, very helpful staff praise where praise is due. Keep up the good work
GP surgery review: eskdaill-medical
Title: Great service with care
Rating: 5 out of 5
Visited: July 2023
The doctor supported my daughter with a delicate situation and she was extremely caring and supportive and and very thorough. I would like to thank the Eskdail medical practice for their care and support.
GP surgery review: eskdaill-medical
Title: Great support
Rating: 5 out of 5
Visited: December 2022
I have been with Eskdaill Medical for many  years, and they have always provided excellent support.  I use their online services to contact the practice - this is definitely better than calling, and allows the practice to prioritize better.   I cannot fault the care I have received from Eskdaill.
GP surgery review: eskdaill-medical
Title: Excellent service & support
Rating: 5 out of 5
Visited: December 2022
On this particular occasion I emailed the surgery for sone advice and received a prompt and very helpful response. Indeed, having been registered here for 6/7 years I have found this to be the best medical practice that I have ever used.  All the staff are incredibly helpful and extremely competent.  I feel privileged to benefit from such excellent care.  Please pass on my thanks and appreciation to the practice via any official means that you have.  It’s a truly excellent practice and deserves to be recognised as such.  Kind regards, Mark Dutoy
GP surgery review: eskdaill-medical
Title: Well-organised, responsive practice
Rating: 5 out of 5
Visited: November 2022
Consistency, a professional approach and a caring response is what I have experienced in the 20+ years I have registered with this practice. The online system to request medication is reliable. Good parking available in the nearby car park if the surgery's car park is full. Shorter queues than the adjoining surgery. I can recommend this surgery.
GP surgery review: eskdaill-medical
Title: Efficient
Rating: 5 out of 5
Visited: November 2022
On 14th of Nov I telephoned Eskdaill Drs and after the usual Covid chat was put straight through to the receptionist Who was very pleasant and efficient Within 5 minutes had found me an appointment with a nurse and a message through to my phone as confirmation Then came to appointment with another very efficient nurse Agee minutes later at Pharmacy to pick up a Prescription I also noticed how clean the practice was God bless the NHS
GP surgery review: eskdaill-medical
Title: Fantastic service and care
Rating: 5 out of 5
Visited: November 2022
I did an online Consultation via Engage Consult. Got a text with the hour to offer an appt with DR that afternoon. DR was lovely and sorted out treatment for me that day. Fantastic care.
GP surgery review: eskdaill-medical
Title: Prompt diagnosis
Rating: 5 out of 5
Visited: July 2022
During yearly check up nurses and doctor's prompt action prevented potential stroke. Very grateful and very lucky.
GP surgery review: eskdaill-medical
Title: Efficient and helpful
Rating: 5 out of 5
Visited: May 2022
On this occasion I needed to see a GP about a non urgent personal matter. I was offered a face to face appointment within 36 hours. The GP was knowledgeable and helpful putting my mind at rest.
GP surgery review: linden-avenue-medical-centre
Title: malfunctioning practice
Rating: 1 out of 5
Visited: July 2023
I need to see a doctor on account of my recent cancer treatment.
I have been trying for 3 weeks and have so far failed.
Where have the doctors all gone?, 'cos there not in the surgery any more!
GP surgery review: linden-avenue-medical-centre
Title: A complete joke
Rating: 1 out of 5
Visited: June 2023
Every single appointment I have booked in the last year has been cancelled the day before. These appointments are to administer medication that’s needed to survive and they think it’s ok to just cancel at a drop of a hat. Every appointment is cancelled because the nurse is sick… I’ve never know sickness like it and am now believing they are lying to me!! How can every appointment over a year and longer be cancelled the day before for the exact same reason… the nurse is off sick again?? I don’t know how this surgery functions and can cause so much disruption to sick patients. I’m so disappointed in the service
GP surgery review: linden-avenue-medical-centre
Title: Good Doctors
Rating: 1 out of 5
Visited: June 2023
Good doctors from past experience. Now it is impossible to get to them! They give no contact information. Test results may (or may not) be texted with no reply possible. Online appointment booking is no longer possible. Phone calls are only taken for a few hours during the day. It is frustrating and gives an overall sense of not caring. They just don't want to know!
GP surgery review: linden-avenue-medical-centre
Title: Disappointed.
Rating: 2 out of 5
Visited: April 2023
We should be given a choice how to make an appointment,  it's not easy to get across symptoms in short message. Also it is not acceptable to be told you cannot make an appointment because the GP has reviewed your message and deems it right for you to wait 4 to 6 weeks for a routine appointment when you know yourself you have a very painful infection easily sorted with medication. Having pushed for a simple test it was revealed yes infection present, antibiotics prescribed! Do doctors read our medical  notes before dismissing us for up to 6 weeks? After nearly 50 years with this surgery I am deeply concerned about the way things are going. Definitely need a rethink on how accessible appointments are.
GP surgery review: linden-avenue-medical-centre
Title: Takes forever to get anything done.
Rating: 1 out of 5
Visited: April 2023
I’ve run out of my daily medication now but I put in a prescription request in using the app on the 8th and I’ve still heard nothing yet. I guess I will have to go to 111 to order an emergency supply due to the failings of this practice. I will be leaving next month.
GP surgery review: linden-avenue-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: March 2023
I needed my bloods doing so the practice sent me somebody's elses from through the post. 
When I phoned and said this is not me, You have sent the wrong ones and has mine go to the other person. 
All I was told was just chuck it in the bin and we will send you new ones.
Then when I went to get my results nothing came through.
I think they went to the other person 
Worrying.
GP surgery review: linden-avenue-medical-centre
Title: Not fit for purpose
Rating: 1 out of 5
Visited: January 2023
Having been at this surgery for the last 25 years it was good but now Im afraid it is no longer fit for purpose. They have just lost my repeat prescription and they don't care that Im out of my meds, and the care navigators as they call them now but all of you know them as the secretarial staff are rude, cocky and generally unpleasant and if you don't like what they say you just have to live with it and their really unpleasant attitude. None of this helps when you are very unwell. Oh and if you don't want to discuss your medical issue with the Care Navigators then you get to see a nurse only, they make the decision! . All in all a terrible place to deal with and today it was obviously "like it or lump it" attitude was abundant. There have got to be better surgery's in Kettering and I would strongly advise you to go elsewhere for your medical needs. So bad bad bad zero stars for this excuse for a medical establishment.
GP surgery review: linden-avenue-medical-centre
Title: 3 weeks to get a appointment with my doctor
Rating: 1 out of 5
Visited: January 2023
place is shocking, worst practice in kettering! if I could move surgery's I would.. Never any appointments available, Chased for 3 days to speak with my doctor to be told I need to be seen, but cant offer me an appointment for 3 weeks!
GP surgery review: linden-avenue-medical-centre
Title: Dissapointed
Rating: 3 out of 5
Visited: September 2022
I was to have seen a nurse yesterday 21sept 2022, but I left after waiting 30mins, I dont normally moan about anything but was rather cross as on the 13th sept at French drive surgery the same nurse, I was that day 50mins waiting before going in. My husband was rather cross that day but I said oh they had had a busy day. But thinking about things why didnt someone say there was a delay and leave it up to the person concerned to stay or go. At the end of the day if it wasnt for patients there would be no need for a nurse. We have been with this surgery since 1983, so you can tell I dont usually have a moan , but we had another appointment  at just after 5pm , I would have aired my feelings with a receptionist but they were both busy with a few people.
GP surgery review: linden-avenue-medical-centre
Title: Listened to by GP
Rating: 5 out of 5
Visited: June 2022
Really felt like the GP listened to my issues & is helping to resolve them with medication & reviews.
GP surgery review: weavers-medical
Title: Fab dr
Rating: 5 out of 5
Visited: January 2024
Saw an amazing dr. Appointment was the same day and my results were back within 3 days. Can not fault them
GP surgery review: weavers-medical
Title: Great nurse
Rating: 5 out of 5
Visited: December 2023
Nurse fully understood my issues, quickly arranged for me to see Nurse Practitioner to expidite my concerns about my COPD condition
GP surgery review: weavers-medical
Title: Quick efficient service
Rating: 5 out of 5
Visited: December 2023
I saw a GP that same morning who referred me and I saw the doctor the very next day. Issue was resolved effectively.
GP surgery review: weavers-medical
Title: Compassion and respect
Rating: 5 out of 5
Visited: December 2023
I only joined the practice at the beginning of the year. So far seen 3 Drs who have been extremely pleasant, compassionate and respectful. The staff on reception where really nice and approachable
GP surgery review: weavers-medical
Title: Lovely practice
Rating: 5 out of 5
Visited: December 2023
This is and always has bee
N I. Our family's experience a very Friendly, approachable & efficient , whether contacted via telephone or online .
GP surgery review: weavers-medical
Title: Finally feel listened to
Rating: 5 out of 5
Visited: November 2023
Joined the practice from another local gp service which was providing inadequate care. The gp I saw today was compassionate and caring, and genuinely stopped to listen to what I had to say. After feeling unwell for more than a year, they reviewed my notes and immediately sent me to the hospital for urgent treatment. They also organised 2 referrals for follow up, which should have been completed by the other practice more than a year ago. They were knowledgeable, caring, compassionate and I finally felt like someone cared enough to do something. Hopefully now I can move forward, get the treatment I need and actually start to be well again. Thank you
GP surgery review: weavers-medical
Title: Excellent
Rating: 5 out of 5
Visited: November 2023
Today I received exceptional care, from the lovely care navigator to the very considerate GP I spoke to on the phone. There was time given for me to explain my problem, and a management plan discussed and agreed. I’m very lucky to be under this GP surgery.
GP surgery review: weavers-medical
Title: Excellent consultation
Rating: 5 out of 5
Visited: November 2023
I was very apprehensive before my appointment the Dr put me at my ease and made talking about my problem and undergoing examination easier. Future appointments are required and hopefully the consultant will be as professional and considerate.
GP surgery review: weavers-medical
Title: Brilliant Service very impressed
Rating: 5 out of 5
Visited: November 2023
Partner just moved to new practice, first time using the Medical Centre. He needed a fit note,  which we ordered online Weds night, they text Thursday night requesting we call on Friday 8am. Called at 8am, and by 9am we had a call from Doctor, fit note sorted, another call from colleague by 10am and prescription done and a two week time appointment made for us. Really impressed. Thank you so much
GP surgery review: weavers-medical
Title: Perfect treatment
Rating: 5 out of 5
Visited: October 2023
Lots of treatments in a short time following cancer surgery and during chemo, all undertaken with professionalism, courtesy and good humour. Could not ask for better treatment from a friendly staff.
GP surgery review: dr-kumar-&-partner-studfall-medical-ctr
Title: Mess in reception
Rating: 1 out of 5
Visited: June 2022
I had appointment booked in for Today 24.06.2022 at 13.30 whent in as always 15 min early with my 6 month old and toddler and they told me that i have phone appointment,they send me text reminder message that i have appointment on practis no info was told or sent that its going to be phone appointment,so they waste my time and my money to come to practis ,they are making fun of patients,and still no phone call after 30 min of waiting
GP surgery review: headlands-surgery
Title: Very Poor Service
Rating: 1 out of 5
Visited: December 2023
I have been trying to contact my GP with constant reply backs saying to go to A&E or Urgent car at hospital where i end up with Asthma attack constantly. When i get an appointment waiting time for the doctor is over 1.5hrs which is really bad. Waiting service over the phone is over 50 people in the que and the call back no Appointments what is this all about. 

After the new year i will be changing doctors as i wont recommend anyone to come here.
GP surgery review: headlands-surgery
Title: Much Improved
Rating: 4 out of 5
Visited: November 2023
They were under a lot of pressure and struggling a few months ago but have really improved more recently. Very happy with the service currently.
GP surgery review: headlands-surgery
Title: Medical Staff who care.
Rating: 5 out of 5
Visited: October 2023
I have had regular contact with the surgery for the past couple of years due to Hypertension.
Every medical practitioner that has supported me has been exceptional. In the current times and many challenges that the profession faces, my experience of the practice has always been a positive one. Thank you to you all for all that you do.
GP surgery review: headlands-surgery
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: September 2023
You can only book over the phone and only at 8 am, but within 30 seconds you are way down an enormous queue and stand no chance of being seen. It's the same every day, week and now year. Still empty waiting rooms despite the end of covid.