janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: healy-medical-centre
Title: Fantastic Service
Rating: 5 out of 5
Visited: January 2022
The staff and doctors have looked after my mother now 87 for many years. Everyone goes out their way to do whatever needs to be done wether it's arranging a doctor appointment or call, or urgent prescription, flu jab or nurse appointment. People are fast to complain when they don't get what they want but rarely leave good reviews when everything is perfect. If and when things don't go as they should HMC take complaints seriously and actually do their best to put things right and try to ensure it doesn't happen again, even in these extremely testing times we are experiencing thanks to COVID. My sincere heart felt gratitude and best wishes goes out to everyone at HMC. Thank you from all your patients.
GP surgery review: rosewood-practice
Title: The atmosphere was relaxed and reassuring
Rating: 0 out of 5
Visited: October 2023
I went for my annual flu injection.  
I got there at the time I was given, and a few minutes later I was called in by the nurse. The nurse took my temperature, which was normal.  
Before the injection, she did proper checks - ie blood pressure and weight - and asked how I was. She took time to listen which was very good, did not rush me.  
Gave me some good advice on breathing exercises that I can practice at home. She then gave me the injection. All at the allocated time. The atmosphere was relaxed and reassuring.
GP surgery review: rosewood-practice
Title: Good GP surgery
Rating: 0 out of 5
Visited: July 2023
Appointment was good, surgery clean, staff polite very helpful, fast Appointments.  
I feel happy and lucky to be registered
GP surgery review: rosewood-practice
Title: Excellent service
Rating: 0 out of 5
Visited: April 2023
Excellent service, very friendly and helpful staff and doctors, nurses and HCA. Very efficient practice who actually care for their patients
GP surgery review: rosewood-practice
Title: Timing
Rating: 0 out of 5
Visited: December 2022
Every time I come for my diabetes appointments, I have to wait over 20minutes.  
This service cannot manage their appointments in my opinion, yet they seem to expect patients to rebook if they are late for an appointment.
GP surgery review: the-clapton-surgery
Title: Bad communication
Rating: 0 out of 5
Visited: November 2023
After having a bike accident I needed a sick note and guidance from my GP about pain management. The prescription my GP gave me did not manage my pain and made me sleepy.  
The next day I rang my surgery at the time needed to get an appt and explained my situation to the member of staff. They explained they would speak with the doctor and get back to me. By lunchtime I was in quite a lot of pain and had not heard back from the surgery.  
I went to my local pharmacist for guidance of what to do. Could I continue using the over-the-counter medicated dressing that lasted for 12 hrs but could only be used for 7 days? With an understanding that I could from the pharmacist, I rang back the surgery, who I still had not heard back from.  
I was informed the doctor I had seen the previous day had only just come in and they would relay my message. I missed a call from the surgery and when I called back in the afternoon, experiencing quite a lot of pain, I finally got a response.  
However, the member of staff I spoke to made it very clear that they were busy and did not have time or consideration to explain what the doctor had said in a way I could understand. When I communicated this to them they made no attempt to change the way they communicated to me or to apologise for making me experience poor care.  
When I asked to speak to their manager they informed me they were the manager, again with no attempt to change my experience of poor care. I should note I have previously posted a positive review from excellent care I have received in the past from this surgery.
GP surgery review: the-clapton-surgery
Title: Receptionists
Rating: 0 out of 5
Visited: October 2023
My experience of GPs and nurses at this surgery has been mostly good. However I find the phone manner of some of the receptionists unacceptable. They have, on several occasions, hung the phone up on me before I’d finished speaking, they regularly cut me off when speaking and I find them generally incredibly rude. This is has been the case on 9 out of 10 occasions that I have called the surgery.
GP surgery review: the-clapton-surgery
Title: Impersonal rushed care
Rating: 2 out of 5
Visited: June 2023
They don’t deliver personal care. They have no relationships with their patients as no consistency is held. If you book an appt you never know which doctor will be assigned to you. They are a reactive and not proactive service. You have to chase them continuously for follow up info. They get instructions from the hospitals and never liaise with the patient to carry them out. Dangerously poor communication.
GP surgery review: the-clapton-surgery
Title: Great care
Rating: 5 out of 5
Visited: May 2023
Recognising difficulties with my mental health was difficult, but being supported to explore options to support this area in my life by two different GPs at The Clapton Surgery over the last 2 years really could not have been better. In particular with the difficult decision around to remain on medication or not.Thank you
GP surgery review: the-clapton-surgery
Title: Practice is always filled with lovely people willing to help
Rating: 5 out of 5
Visited: February 2023
Booked an appointment very easily over the phone and I came in,  signed in and saw a doctor with no fuss. This is how it should be.
GP surgery review: the-clapton-surgery
Title: Gone very bad.
Rating: 1 out of 5
Visited: May 2022
Why does it have to be the most exasperating task to see a doctor face to face, when images don't suffice? The receptionists are rude and every time you say that you are frustrated with their system, instead of passing on the feedback, they battle with you. I would comment though that I have had good experience with the nurse and the female doctors. The main doctor is a disaster. When you re-iterate a question or concern, instead of explaining the condition / confirming/ emphasizing, all he can tell you is ''mum, I told you so...''
GP surgery review: the-clapton-surgery
Title: Quick and helpful
Rating: 5 out of 5
Visited: April 2022
I'm really happy with the service I received recently. The reception staff were friendly and efficient and the GP really put me at ease with his manner, my problem dealt with quickly and sensitively.
GP surgery review: the-clapton-surgery
Title: Professional and Helpful
Rating: 5 out of 5
Visited: March 2022
In the last 15 years I have had to consult Clapton Surgery for a succession of medical problems - including high blood pressure tendon rupture, vertigo and osteoarthritis. Every consultation has been conducted by medical staff with consideration and helpfulness. I have also always received professional advice and the necessary liaison with Hospitals has been efficient.

The helpfulness and efficiency  of reception staff is equally commendable.
GP surgery review: the-clapton-surgery
Title: Good Service
Rating: 5 out of 5
Visited: February 2022
Reception staff were well mannered and the GP was understanding to my needs.
Good service overall and wold recommend if living in local area
GP surgery review: the-clapton-surgery
Title: Friendly Reception Staff
Rating: 5 out of 5
Visited: February 2022
The Clapton Surgery reception staff go above and beyond to help you out, their super friendly!

I highly recommended this surgery.
GP surgery review: the-elm-practice
Title: A motor traffic accident
Rating: 0 out of 5
Visited: November 2023
After my Motor traffic accident. I found the staff to be very empathetic and kind. The rehabilitation process may take time. But I was very encouraged by the genuine concern.
GP surgery review: the-elm-practice
Title: Prompt care and attention
Rating: 0 out of 5
Visited: October 2023
Keeping me up to date for the right vaccinations for my advancing decades. 

Service always prompt and with attention to my concerns and medical records. 

Very TLC attention.
GP surgery review: the-elm-practice
Title: Getting a telephone appointment with the doctor
Rating: 0 out of 5
Visited: October 2023
I used the practice website to book a phone consultation. It was confirmed online but no date or time was given.  
However I received a call a few days later and the doctor agreed to follow up my request and promised to call me back in a week's time.
GP surgery review: the-elm-practice
Title: All in all, excellent service
Rating: 0 out of 5
Visited: October 2023
I was waiting in reception to check in and go thru' to the waiting area when the nurse herself came all the way out to get me, calling me by my Christian name. I really felt welcome.  
In her surgery, I felt very safe and enjoyed her attitude. All in all it was a great experience.
GP surgery review: the-elm-practice
Title: Flu jab and other checks completed
Rating: 0 out of 5
Visited: October 2023
Called for flu jab but unexpectedly had BP taken and urine checked  
The nurse I had never met before was able to do these general checks including sending me to book a blood test.  
I was very pleased as these checks were overdue and I had not expected that she would have time in a flu jab session.
GP surgery review: the-elm-practice
Title: This practice has been excellent many times for us
Rating: 0 out of 5
Visited: October 2023
The practice were able to be flexible and squeezed my daughter in right at the beginning of the day to enable her to have the flu spray when she couldn’t have it at school, where it is usually given.  
It was a very tight 2 day window because of family reasons and if we hadn’t been able to get it then, she would have missed it. The nurse was very kind towards my daughter (who was a bit nervous having it without her friends) and generally it was all done superbly - some lovely chatter with my daughter.  
This practice has been excellent many times for us. This is another example of their listening and taking the extra step - the lovely doctor once even stayed late when nursery staff recommended we see a doctor at late pick-up on a Friday - and otherwise we’d have had to go to A&E for what was, in fact, nothing to be concerned about. Thank you!
GP surgery review: the-elm-practice
Title: How well I have been treated
Rating: 0 out of 5
Visited: October 2023
Elm practice is a professional and caring practice. They meet all my needs and that of my family. I can always count on one of the doctors to call me back. The front desk staff are always helpful and ver pleasant over the phone. I’m feeling cared for!
GP surgery review: the-elm-practice
Title: Quick and painless
Rating: 0 out of 5
Visited: October 2023
Appointment was prompt. The practice nurse was lovely, explained the process clearly & administered the jab quickly & painlessly..
GP surgery review: the-elm-practice
Title: It could be that they require more training.
Rating: 0 out of 5
Visited: May 2023
On my way back from work, I decided to walk into the surgery and book an appointment to see my GP. The staff member seeing to patients for Elm practice was on a call, so I had to wait.  
When they finished, they called out and asked how can I help you, from the middle of the room where they were sitting. I asked them to come closer. They reluctantly did. I spoke to them, and they took my name, returned back to their seat, and called out again, asking for my date of birth.  
I said to this staff member, you can't be asking for my date of birth from across the room, you need to come closer. They came closer, and I said it's wrong of you to ask for my date of birth from the middle of the room, this is against Data Protection. They said yes, but there is no one here.  
True enough patients were not around at the time, however, other staff members were, which still makes it against Data Protection.  
This is very wrong and should be addressed.  
It could be that they require more training.  
Not happy.
GP surgery review: the-elm-practice
Title: Did not get checked in (twice)
Rating: 0 out of 5
Visited: December 2022
During my last 2 visits to the practice, I have made myself known to the receptionist and they have said they'd check me in. However both times I've sat in the waiting room and not called in. In one case I waited for 20 minutes, the other time the nurse happened to come out after 10 minutes and saw me.  
The check-in system clearly doesn't work as intended and I have no confidence that the doctor/nurse will be informed when I next arrive for an appointment.  
This is a waste of my time and the practicioners' - other patients also need to wait when I have been made late for my appointment.
GP surgery review: the-nightingale-practice
Title: A caring, professional nurse
Rating: 0 out of 5
Visited: September 2023
I had a smear test done and the nurse was a lovely, prepared person. She was very caring and professional. I didn't feel any discomfort during the visit. She made feel at ease and safe.
GP surgery review: the-nightingale-practice
Title: The nursing team have made my journey a wonderful one
Rating: 0 out of 5
Visited: August 2023
The nursing team have made my journey a wonderful one,despite the pains and challenges i have encountered.  
They listen and encourage me a lot.  
In short,i get an all round care.
GP surgery review: the-nightingale-practice
Title: Happy with my blood test
Rating: 0 out of 5
Visited: August 2023
I felt very cared for - the nurse was friendly and the needle didn’t hurt at all. I feel all the practitioners at the Nightingale are professional, friendly and caring.
GP surgery review: the-nightingale-practice
Title: My visit for a blood test
Rating: 0 out of 5
Visited: August 2023
I entered the building and went to the check-in place.  
Then after keying in the required info, I was informed if ny professional a and that the clinic was running 2 mins late .  
In about 10 mins I was called and escorted to my treatment room by a smiling, friendly professional, who ascertained that I was the person who was to have the test.  
She talked to me and set me at my ease. In less than 20 mins, the blood test was done almost painlessly.
GP surgery review: the-nightingale-practice
Title: Blood test and upset
Rating: 0 out of 5
Visited: August 2023
Came in for a blood test, had to wait 20min after appointment time then told by the nurse she isnt qualified to do under 16s.  
I suffer with anxiety and petrified of needles and was in floods of tears.  
Now have to rebook another appointment. How am.I going feel then!  
I dont feel.like I want to come back
GP surgery review: the-nightingale-practice
Title: Recurring abscess, no answers, feeling dismissed and unimportant
Rating: 0 out of 5
Visited: July 2023
I've been getting a recurring abscess on the skin of my right buttocks for the past 18 months. It's been coming back every 3 months, in the same place, each time leading to rounds of antibiotics and then ultimately surgery and a long recovery. Each time this happens I see a different doctor, have to explain my situation again (despite all the notes on my account on the system) and get told the same thing. That they don't know why it's happening and to keep taking antibiotics or see what happens after the surgery.  
None of the doctors I see seem to take me seriously and realise this impact this has been having on my life, my job, my relationships and my mental health. I feel like none of the doctors really care about helping me get this resolved. It's not cancer or a life threatening disease, so it's not important. But this is affecting my job because of all the time I take off, it's ruined holidays or family events, there are weeks/months where I can't exercise or do the things I like to do, the hopelessness I feel because it keeps returning makes me feel a lot of despair, and it is incredibly painful.  
My visit feels like something they want to get over and done with, they attend to me like a tick box exercise. And it keeps coming back. And I keep going for more surgery. And I keep asking for answers as to why it's happening. All the while being told that they have to follow the steps and that they don't know why it's happening. I have yet to see a specialist, or be given any other avenue. And have never had a GP call me after surgery to ask how it's doing and how they can help to ensure it doesn't come back up with follow up check ups. This cannot be the rest of my life, it just cannot.  
I realise GPs are incredibly busy, stressed and over worked. And I realise this is not cancer. But I feel so overwhelmed, so isolated and like I have nowhere else to turn, as I cannot afford private healthcare and I have no idea how to resolve this for myself.
GP surgery review: the-nightingale-practice
Title: Very responsive
Rating: 5 out of 5
Visited: January 2023
Filled in an online form for about an uncomfortable, but non-urgent back condition right at the start of January when the NHS was really busy. Was very pleased (and a bit surprised) to get called back later the same day by a very friendly GP and then had some medication ready to collect from the pharmacist the next day.
GP surgery review: the-nightingale-practice
Title: Disappointing service
Rating: 3 out of 5
Visited: November 2022
5 months trying to sort out repeats,4 receptionist later 1 Dr call and still not done, because h forgot,not good enoug hbeen a patient for 25 yrs plus very disappointed
GP surgery review: the-nightingale-practice
Title: Excellent GP practice
Rating: 5 out of 5
Visited: October 2022
I feel so lucky to be registered at this practice. They ways contact you in the same day and offer an appointment where needed. Most recently I went online at about 9am to request an appointment, had a call from the GP by 10am and an 11.15am appointment. GP was very thorough and very helpful in answering questions and making arrangements for further tests. I am so grateful to have access to this excellent practice and I wish more people across the country had the same quality of care available to them. A massive thank you to all the reception staff, healthcare staff and GPs.
GP surgery review: the-nightingale-practice
Title: The doctor put me at ease
Rating: 0 out of 5
Visited: August 2022
It had been a few years since I had visited my doctor, and thought that I should probably go and get myself checked up on just to be on the safe side. I also wanted to get some things addressed, as I have a family history with a lot of potential things being passed down, and wanted to make sure I was healthy.  
The doctor spoke to me about all my concerns, and helped put me at ease in terms of my physical health. A rash had suddenly appeared this morning on my right hand, which sparked my desire to speak to someone, and again, gave a good explanation and didn't think it was anything serious.  
Then, I brought up my anxiety issues, how that’s been affecting me, and I got good advice, some links on where to get help with that, and to follow up in a few weeks
GP surgery review: the-riverside-practice
Title: The best experience I've had
Rating: 0 out of 5
Visited: November 2023
The head nurse at Riverside Practice was so gentle and professional. She made me feel comfortable and at ease during my cervical smear test. Thank you. The best experience I've had.
GP surgery review: the-riverside-practice
Title: Injection prescription
Rating: 0 out of 5
Visited: October 2023
I was asked to collect my own medication from the pharmacy. I was told to ring the day before, to check it was ready for my appointment the following day at 9.45am (the nurse, as I understood it, would have sent in the prescription).  
I phoned the pharmacy who said that they did not have it in stock, ((where was the notification of this prescription which they were supposed to have received from the nurse from my previous visit?) they would order it and it would be available from lunchtime - obviously too late for my appointment.  
I rang the doctor’s surgery to explain and ask if my appointment could be later; they asked if I could go to another pharmacy. I finally obtained the medication at the fourth pharmacy (pharmacy number two gave me the actual prescription). Why, at sixty eight, am I trekking all the way into Hackney for my medication? In the past the surgery always had the medication ready for you. I am certainly not impressed.
GP surgery review: the-riverside-practice
Title: Didn’t succeed in talking to doctor
Rating: 0 out of 5
Visited: October 2023
I was booked in for a follow up phone call with a gp today but was not able to answer the call at the time it was made due to work. When I called back I was told that it was too late for today and that it’s also impossible for me to book in a new call at a time when I’ll actually be able to answer the phone - I have to call on the day. 

I have a very demanding job with very short windows where I’m able to take a call, so it would be really useful to have the option to just schedule in a call or even a text ahead of time.
GP surgery review: the-riverside-practice
Title: Smear test
Rating: 0 out of 5
Visited: October 2023
I had an appointment booked at 9am for a smear test, I was seen promptly and treated with respect. The test was done quickly and I was given a timeframe to when to expect the results.
GP surgery review: the-riverside-practice
Title: Highly Recommended Practice
Rating: 5 out of 5
Visited: September 2023
The whole team were very supportive and the service was efficient. It’s been a long time since I’ve been to a surgery that shows care and attention to it’s patients. Excellent customer service from all staff, the nurse and doctor I saw were outstanding
GP surgery review: the-riverside-practice
Title: Delightful reception
Rating: 0 out of 5
Visited: September 2023
When I called for an appointment, the young man who answered was so calm & helpful. When the phone was cut off, I dreaded the reconnection wait, but no sooner had I redialled the surgery number than this young man called me back. I was so delighted he’d done this… and I had an appointment face to face that same morning. Excellent service thank you.
GP surgery review: the-riverside-practice
Title: Flu jab appointment
Rating: 0 out of 5
Visited: September 2023
I visited the surgery to pick up a blood test form and asked to book my flu appointment. Reception said they could fit me in there and then, which I was very happy with.
GP surgery review: the-riverside-practice
Title: Excellent customer service
Rating: 0 out of 5
Visited: August 2023
I have a problem that needed them to take blood. The nurse was very nice, making me feel at ease. The receptionist texted me beforehand reminding me of my appointment. This surgery runs very professionally. Well done !
GP surgery review: the-riverside-practice
Title: Possible blood in my urine
Rating: 0 out of 5
Visited: August 2023
I noticed my urine was brown in colour. I also had pain in both sides of my back. I emailed the surgery. I received a call from my GP to discuss my symptoms. He asked me to come into the surgery to provide a urine sample. This was tested and the following day I received another call to tell me the test didn’t show anything unusual. I was asked if my symptoms continued. As they did I was advised to provide another sample in a week which would again be tested.
GP surgery review: the-riverside-practice
Title: My pills
Rating: 0 out of 5
Visited: August 2023
I'm so unhappy because this is the second time now I call up two days before my pills run out and when they turn up I don't have all my pills and i need them all plus for the second time now my pills don't turn up till 8.30pm and I need them for the morning.
GP surgery review: kingsmead-healthcare
Title: Professional practice
Rating: 5 out of 5
Visited: October 2023
Booking appointments is easy. Great staff
My concerns are always looked into by doing the necessary analysis or referrals.