janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: shadwell-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: August 2023
I have recently joined this practice and from the start have had courteous and prompt attention to any problems from all members of staff with whom I have come into contact. I am delighted I chose this Practice and would highly recommend it, based on my experience.
GP surgery review: shadwell-medical-centre
Title: Satisfied Customer
Rating: 5 out of 5
Visited: March 2023
My visit for a routine assessment this morning was pleasant and efficient. I was particularly impressed by the skill and communicative manner of the staff member who gave advice and took a sample of my blood. The procedure expertly done and painless, part of a pleasant and unhurried consultation. Congratulations, and thank you!
GP surgery review: shadwell-medical-centre
Title: Brilliant staff
Rating: 5 out of 5
Visited: February 2023
I would like to express my thanks to the receptionists and doctors at the practice . They have gone up and beyond at supporting me with my mums care. I can always get an appointment with a specific GP to discuss matters. The staff and GPS are always kind  considerate and sympathetic to her needs and my concerns.  The surgery has come a long way in the last couple of years and long may it continue.  Thank you to everyone.
GP surgery review: shadwell-medical-centre
Title: great practice
Rating: 5 out of 5
Visited: February 2023
After a very short wait on the phone at 8am I was given the option of either a face to face or telephone appointment. The admin staff were friendly and helpful. My telephone appointment went smoothly and I received appropriate treatment from the doctor who was professional and obviously cared
GP surgery review: shadwell-medical-centre
Title: great practice
Rating: 5 out of 5
Visited: January 2023
I was spoken to with respect and kindness by the GP. I felt listened to and reassured about my concerns and treatment. He was professional and supportive and I feel confident with him helping me with my care. The admin team and nurses are supportive and kind. Together with the GP they make life for this patient, me,  easier.
GP surgery review: shadwell-medical-centre
Title: An improving Practice
Rating: 5 out of 5
Visited: September 2022
Having been a patient at Shadwell Medical Centre for many years I am pleased that significant improvements have been made in the last year. Today I telephoned to make an appointment with the Doctor. The receptionist was efficient, kind and helpful and listened to the details of my request. I was informed I would receive a morning call from the Doctor which I did. The Doctor was helpful and understanding and booked me in for a face to face consultation and arranged tests for me to assist in my diagnosis. During the discussions with both the Receptionist and Doctor I felt that I was valued as a patient. I was listened to which is  so important. There have been challenges for the practice over many years which I feel are being addressed and resolved now but it will take time and I feel that we, as patients, should look forward to Shadwell Medical Centre providing the care we need. I am certainly impressed with the changes I have experienced to date.
GP surgery review: shadwell-medical-centre
Title: Disappointing
Rating: 1 out of 5
Visited: September 2022
I had hoped things would improve with all the new changes but sadly not much has changed. Finally got through ringing from 8 am and given an appointment. Turned up surgery at 10.45 for an appointment at 10.50. At 11.30 enquired how much longer I would have to wait to be told the doctor has booked me in for 11.50 even though he told me on the phone to come in at 10.50. The reception staff don’t care and repeat I can only apologise!!
GP surgery review: shadwell-medical-centre
Title: Good Experience
Rating: 4 out of 5
Visited: June 2022
Would like to mention that I’ve seen an improvement in the practice since my last visit 2 years previous. The Doctor was a lot more interactive and interested in asking me the relevant questions to try and bottom out the problem and ultimately offering me medication that was explained how it should solve the problem. Very impressed with the Doctor! Wouldn’t expect anything more from my past visit, it ticked all the boxes.
GP surgery review: shadwell-medical-centre
Title: Poor Customer Service
Rating: 1 out of 5
Visited: May 2022
Long Waiting times on a morning and cut you off when they are training - Ques 
When i get through reception, are not inviting 
Extremely disappointment with the customer service
GP surgery review: shadwell-medical-centre
Title: Significant improvements
Rating: 5 out of 5
Visited: April 2022
During the last 12 months there has been a dramatic improvement in the level of service provided by the surgery. I now feel supported with regard to my health issues and I feel that the previous shortfalls in service are now being addressed. This practice is valuable to the local area and I am pleased that the practice is now reflecting the needs of the community. Thank you.
GP surgery review: the-street-lane-practice
Title: Brilliant
Rating: 5 out of 5
Visited: January 2024
Too often we hear about negativity towards the NHS. Whilst I agree services are stretched, I think it is important to give credit where credit is due. When I contacted the practice about my declining mental health I thought I would see a GP. I was suprised when he introduced himself as an advanced nurse. What can I say! I was so pleasantly suprised. He listened to my problems, he showed empathy and he made me feel at ease with my thoughts. He explained my options and we agreed a plan. I recieved a call a couple of weeks later as he wanted to see how I was getting on. I'm now in a much better place and I am so grateful he has been looking after me. I can't fault Street Lane surgery. I think you are brilliant.
GP surgery review: the-street-lane-practice
Title: Very unhelpful and rubbish system.
Rating: 1 out of 5
Visited: November 2023
I rang the surgery with what i expected was tonsillitis as i experienced all the relevant symptoms. I was then given a phone call appointment not even with a doctor. This phone call helped me in no way at all. I tried to explain to them that I was in a great deal of pain and had been using paracetamol and ibuprofen but it wasn't giving me much relief. The person on the phone was very quick to dismiss me and say it was a viral infection and I felt as if he wanted to get off the phone with me as quick as possible. The next day my symptoms got significantly worse so I attended a medical walk in centre elsewhere. Here, I was told I did in fact have tonsillitis and was prescribed with antibiotics. Due to this I feel like I didn't receive sufficient or the correct care at street lane practice and I was made to feel unimportant, insignificant and ignored. Patients like me should be seen in person instead of having 'phone call appointments' as it just comes across as lazy and isn't reassuring or treating patients correctly.
GP surgery review: the-street-lane-practice
Title: Excellent and very efficient
Rating: 5 out of 5
Visited: November 2023
Excellent access via digital triage with patchs. I submitted the patchs online form for my little one at 8am, received a call 2 hours later from the nurse practitioner. He was very thorough and professional, went through the clinical information I had submitted in detail, arranged treatment that I was then able to collect directly from the pharmacy. As a busy working mum, it was a great way for me to access medical care quickly and efficiently. Thank you Street Lane Practice!
GP surgery review: the-street-lane-practice
Title: Receptionist
Rating: 3 out of 5
Visited: October 2023
I am not a patient but had an appointment with the physio. The receptionist did not even bother to look up from her computer. After about 2 minutes she muttered :I’ll be with you in a minute. Which she wasn’t. I stood there and after about 5 minutes I told her I was going to sit down. This finally made her look up. And she signed me in. An all singing all dancing surgery but the receptionist clearly needs training in people skills!
GP surgery review: the-street-lane-practice
Title: Disappointing experience
Rating: 1 out of 5
Visited: September 2023
My recent experience with the surgery left me feeling frustrated and concerned about the accessibility of essential healthcare services for its registered patients.

My problem started when I contacted the surgery to inquire about travel vaccinations, including diphtheria, polio, tetanus (combined booster), and typhoid. However, I was informed by several receptionists that Street Lane GP Surgery does not provide travel vaccinations at all. This response was perplexing to me, especially considering that these vaccinations are vital for personal health, and the NHS considers them essential due to their role in protecting public health.

According to the NHS website, GPs should administer these vaccinations to patients at no cost. It was disheartening to hear that my own GP surgery was unwilling to offer these services despite the clear guidelines from the NHS.

In my quest for a solution, I contacted the NHS 111 service for advice. They suggested that I try other local GP surgeries to inquire about becoming a temporary patient for the purpose of receiving the necessary vaccinations. Although other local practices confirmed their ability to provide these vaccinations, they expressed their inability to accept temporary patients. Moreover, some of them expressed concern that Street Lane GP Surgery was not fulfilling its obligation to offer these essential vaccinations to its registered patients.

Unfortunately, I had no choice but to seek these vital vaccinations privately, incurring significant expenses of over £150. I find this situation deeply disappointing, as I believe that all registered patients should have equal access to essential healthcare services without financial barriers.
GP surgery review: the-street-lane-practice
Title: Poor service
Rating: 1 out of 5
Visited: September 2023
I had been trying to contact the Gp services at street lane practice for over 4 weeks. I initially presented to the practice with a lump on the ball of my foot in May of this year and it was diagnosed I have Morton's neuroma on my left foot. This diagnosis was given to me in June23. The lovely doctor was very thorough and informed me I would be referred to a specialist podiatrist for further treatment for my foot in June.

 I have been trying to contact the GP surgery as I had no correspondence from the referral and wanted to confirm the status of my referral. I had called the practice numerous times relating to this issue over the last few weeks and also contact was made for other issues relating to the health needs of my children. I have not been able to get through to the surgery at all. The wait times on the phone has been unacceptable as its always over 40 mins wait on the phone, then to be cut off. The phone queuing system starts always at position 7 no matter what time of the day you call. This means guaranteed 40mins to -1.07 hrs mins wait on the phone then to be told to make the contact on patches or excuses made by reception. It is impossible to get an appointment with this GP surgery. when I did attempt to contact the practice via the patches online i had an out of service message following my failed phone contact or on another occasion it failed to give me the option on patches to make the enquiry.
 I am a health professional myself for the NHS and it is unacceptable how long the patients are made to wait over the phone. There is no means in getting to an appointment with this Gp's practice. I then decided to attend in person to the practice relating to my enquiry relating to my foot. 
I was advised by the receptionist the referral manager is currently out and will contact me either later today or tomorrow. It had been over 2 weeks and no contact had been made. I had spent 1 hr 07 mins on Wednesday the 6th around 11am trying to get through to the doctors.  
I was unsuccessful and I had to hang up the phone after over an hour on hold. This time not even an indication what position in the queuing system I was holding. I am so disappointed to learn, it is almost impossible to get an appointment with this practice yet you are continuing to advertise you are accepting new patients on NHS choices. It seems this practice is failing to provide the appointment /services to their existing patients. Very disappointed in the service you provide!
GP surgery review: the-street-lane-practice
Title: Virtually impossible to contact
Rating: 1 out of 5
Visited: August 2023
I have never come across a surgery so difficult to contact. The phone lines are constantly queuing, and the Patches system is not fit for purpose. When you do finally get through, you are told your symptoms will be triaged and I was given an appointment over 2 weeks away. When I then rang again, and eventually got through, i was told the same thing. However, a doctor tried ringing twice, with only a few minutes apart and as i couldn't answer the phone due to being in a meeting, a message was left saying to contact reception and start the process again. 

I would leave the practice for another but i cant find a surgery that actually has an interest in their patients.
GP surgery review: the-street-lane-practice
Title: Wonderful GPs, rude receptionists
Rating: 3 out of 5
Visited: May 2023
My recent frustrating experience with Street Lane is similar to prior experiences, and I felt a review to summarise was warranted.

Once you have an appointment at this practice, things are great. The GPs at all levels of seniority are wonderful, thorough and have always provided outstanding care to myself and my young family. The GPs are a credit to their profession.

Unfortunately, the receptionists that must be dealt with before getting an appointment are a very mixed bag. 

Some receptionists at Street Lane are good listeners and deal with any queries efficently.

Other receptionists (both in person or on the phone) don't listen well, talking over me with the same scripted answers. Asking them to go off-stript is met with frustration and at times anger. Things are no better when corresponding electronically if these same members of staff pick up the case - I have had countless messages not read properly with poor responses, requiring me to clog up the phone line to try and resolve their misunderstanding.

It's hard to tell if it's a training issue or something else, but the receptionist experience is too often a deeply frustrating experience at Street Lane. 

From witnessing patients in front of me in the queue being talked over, and speaking to friends who are also Street Lane patients, the poor experience with receptionists is a widespread issue. 

I hope more can be done to improve listening and provide a consistant patient-focussed service from the whole reception team.
GP surgery review: the-street-lane-practice
Title: Life Savers
Rating: 5 out of 5
Visited: April 2023
I had contacted the surgery last week regarding having a tmj gout flare up, as the gout got better I had a very bad infection in the top tooth and gum. I had been to private dentist who wanted to charge me £1300 pounds for the treatment. This week after the Easter bank holiday I had contacted my local dentist who had no one to see me on the day as I was in so much pain and not slept for days, I had contacted the surgery who booked a call back, I had spoken to the same doctor who I spoke to me last week and she said that we have to see you face to face. I would like to say thank you so much to both doctors and giving me antibiotics that's all I need as I am feeling much better and by going to my normal dentist today they also said the same thing to me. This surgery has the best doctors and staff who are always help there patients. Keep up with the good work and once again I am sorry I had to contact you as I was suffering so much in pain as I know this issue was a dentist matter.
GP surgery review: the-street-lane-practice
Title: Unresolved after leaving a review on 8th September
Rating: 1 out of 5
Visited: March 2023
I On September 8th, I left a review stating my disappointment that the clinic repeatedly told me they do not offer any NHS travel vaccines. In response, I was told that my feedback had been taken into account and that GPs are obliged to vaccinate against Hepatitis A, Polio, Cholera, and Typhoid free of charge if required.

However, despite reaching out to the clinic several times, I have been told on each occasion that they do not offer travel vaccinations and claim to be unaware of my review. I was advised to email my review and response to the practice manager three weeks ago, but I never received a response. When I called back to check, I was told that my email was never received, and was requested to send it via "Patches."

It is incredibly disappointing that patients may contact the clinic for their vaccinations, and despite being assured that changes would be made, it seems that no action has been taken.
GP surgery review: allerton-medical-centre
Title: Fantastic support and kindness / expertise
Rating: 5 out of 5
Visited: June 2023
Wonderful service from the practice pharmacist over the phone - listened carefully, was constructive and knowledgeable and efficient. Also brilliant help in getting my prescription when I needed it by lovely kind lady at Reception - she made sure my meds were available, going out of her way to get it signed off, and I am so grateful for all her support!  More bouquets for the hard working staff and less brickbats - thanks so much to all involved!  Kathryn xx
GP surgery review: allerton-medical-centre
Title: Caring and professional
Rating: 5 out of 5
Visited: May 2023
My daughter was diagnosed with a serious, life changing condition just over a year ago. We were at Allerton Medical Centre this morning for yet another appointment. 
The team at this health centre are outstanding.  They care, they listen, they help. 
Without their support I don't know how we would have got through this last year. 
Thank you.
GP surgery review: allerton-medical-centre
Title: Poor Service
Rating: 2 out of 5
Visited: April 2023
Called for medical assistance, told that no reply from GP was available, informed message would be referred to a GP. Would get back in touch following day.
No response from anyone. Disappointing.
Had to call 111 and seen by emergency Doctor, who confirmed infection and administered antibiotic.
GP surgery review: allerton-medical-centre
Title: Leave if you value your health
Rating: 1 out of 5
Visited: December 2022
Once a great practice, faultless, caring - A real family focused, personal feel. I actually moved house and stayed with this doctors, they were that good..

In the last few years, after being diagnosed with cancer, I hear complaint after complaint from local residents about staff here, and the complete lack of care directed to patients. This is an experience I'm all too familiar with, feeling like a burden upon the system, rather than a person seeking help. I've been continually advised by others within my community to leave this practice, irrespective of it being my nearest. 

It is almost impossible to get an appointment, with symptoms required to be discussed with reception staff to judge and triage, but ultimately you end up being directed to a pharmacy or walk in clinics. If you're at deaths door, that's a A&E job anyway. I just cant see where this practice fits into the system of actually helping people anymore, with the primary goal appearing to signpost to other healthcare providers. I do feel it is just a matter of time until it gets shut down if investigated. I truly hope this comments is seriously taken on board to review best practice, and help better themselves in the interest of their patients wellbeing.

As a huge supporter of the NHS, it is with a heavy heart that its time to find a new GP. Simply put, I just value my health too much to put it at risk, by remaining at this GP.
GP surgery review: allerton-medical-centre
Title: Shambles - what is happening??
Rating: 2 out of 5
Visited: November 2022
2 points - 1 - after having xrays, received message to make an appointment for the following week to see Dr to discuss results.  First appointment I was told was 21st Dec.  That ok I was asked.  Really?  
2 - telephone appt made with pharmacist for 10am today.  11 am I am still waiting for the call.  Rung the surgery for advise only to get recorded message that they are extremely busy and too busy to take any calls, ring back later.
What is happening to this practice?  Is it really fit for purpose?
GP surgery review: allerton-medical-centre
Title: Absolutely abysmal service.
Rating: 1 out of 5
Visited: September 2022
I called up yesterday to book an appointment with a doctor, was told i would be called for a phone consultation later that day. Received a txt later that day simply telling me to go see a pharmacist. went to see the pharmacist who was very helpful but said i needed to see a doctor. Immediately went to the practice in person and was told i would receive a call from a doctor the following day. have just been informed by a different receptionist that the earliest i can speak to a doctor is Sunday.

Avoid at all costs, they just don't care.
GP surgery review: allerton-medical-centre
Title: GP does ring when you have an appointment
Rating: 1 out of 5
Visited: August 2022
Unable to get face to face appointments and I had a telephone appointment on 24/08/22 and waited in all day and the GP didn't ring me. Rang surgery and given a further appointment for 26/08/22 and again the GP hasn't rung. Meanwhile my symptoms are getting worse. Not sure where to go now. Rang again and wasn't offered anything as it's Bank Holiday weekend, so I still haven't got an appointment and have no confidence that anyone will contact me.
GP surgery review: allerton-medical-centre
Title: Brilliant
Rating: 5 out of 5
Visited: July 2022
Had to move to this practice last year due to work commitments, it was a bumpy start but after initial hiccups everything has been brilliant. Receptionists are helpful and do get back to you when they say! Recently run out meds which was my fault, expected that I needed to take time off work to go in but I didn't.  I was sent a questionnaire to complete, given a motnhs supply and then will be contacted again next week. Understand it wokldnt work in every situation but as time and technology is changing I appreciate the way I was dealt with as suits me. Definitely 10/10 experience. Well done guys!!! 👏
GP surgery review: allerton-medical-centre
Title: Thank you
Rating: 4 out of 5
Visited: March 2022
I wanted to say thankyou to the nurse I saw this morning who was very calming and responsive to my nerves in doing what she could to help me feel comfortable for a blood test.
GP surgery review: st-martins-practice
Title: Very helpful receptionists
Rating: 5 out of 5
Visited: June 2023
I've had a lot to navigate with ongoing cancer care and want to say that the two receptionists have been wonderfully helpful and kind in helping me organise appointments and prescriptions. It goes a long way when you're stressed or not feeling well. Thank you.
GP surgery review: st-martins-practice
Title: Caring staff
Rating: 5 out of 5
Visited: March 2023
Such caring lovely staff from reception taking booking appointment to every doctor, nurse and midwife at the practice. They always do their best and are so friendly despite NHS limits at the moment. Always feel heard and always treated with great respect.