janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: connaught-square-practice
Title: Absolutely Rubbish
Rating: 1 out of 5
Visited: September 2023
This practice was great a few years ago, but now has become disgusting. Be ready for the phone to be picked up and then immediately shut, be told multiple different things, requests are never answered. No practice manager for a while now. I tried to be patient with this practice but now all i will say is It needs to be shut down as they can not serve their patients.
GP surgery review: connaught-square-practice
Title: Appalling
Rating: 1 out of 5
Visited: September 2023
I called to make an appointment for a blood test the person I usually see was not available until 20th September I told the receptionist I didn’t have any of my medication left she said a prescription would be sent to the pharmacy within 48 hours. That phone call was picked up after waiting for 40 minutes. The prescription didn’t arrive. 5 days later on Monday I called the surgery another long delay the receptionist said prescriptions can’t be taken over the phone I must go into the surgery. I went in on Monday at approximately 10am it’s not Wednesday 3pm still no prescription. I put a review on Google I have had a reply stating my call was picked up after 3 minutes. Who on earth is looking at these reviews and answering by lies. 
It’s absolutely terrible. I have been with this practice for many years and seldom needed to use it but now I do it’s absolutely terrible.
GP surgery review: connaught-square-practice
Title: Worst Horrible Practice do not go there !!!
Rating: 1 out of 5
Visited: August 2023
Been waiting for a phone call consultation for my Mom , that I’ve begged them to please be in person , they said one time originally and then I called to ask them , first the receptionist was very rude talking over me , saying the doctor is calling my mom next I’ve been waiting for 3 hours to receive the call and still nothing ! That’s not the first time that it happened they also lost my moms exams results last year , I’ve been asking them for a ultrasound for her liver for 2 years because of her liver condition they just ignored it completely!

The staff think they are clinicians when they are not and try to determine whether appointments should be given or not. The phone is never answered in a timely manner and also there is a lack of communication between the staff.
GP surgery review: connaught-square-practice
Title: Poor services
Rating: 1 out of 5
Visited: July 2023
Don’t waste your time dealing with this gp please. They even don’t deserve a star. Even if you’re seriously ill, they won't entertain you unless you have proof of appoinment, which in my case, I will probably already have recovered from when I get the date. I just need to see the gp, probably for only 5 minutes. I totally understand that it's clinical practise to have a physical assessment when you want them to prescribe an antibiotic, but when your patient is already around, I don't think it's appropriate to ask the patient to go home and come again when you've already booked. If I knew this would be the case, I would definitely go to uclh, wait patiently at e&a, see the doctor, and have your problem solved that day.
GP surgery review: connaught-square-practice
Title: Awful service
Rating: 1 out of 5
Visited: June 2023
It is almost impossible to get an appointment or communicate with the staff at this GP, and I have been told not to come in multiple times even when I am experiencing pain. I also have had medical records lost by this GP (results from an MRI scan) which was a stressful experience.
GP surgery review: connaught-square-practice
Title: Avoid
Rating: 1 out of 5
Visited: June 2023
I don’t recommend this place. Calling them results in holding for circa 30 minutes if they answer at all, and then the rude receptionists forget they aren’t doctors and try to doctor. I should also mention if you do manage to make it in to the surgery, there is absolutely zero privacy when speaking to these receptionists. 
The doctors repeatedly do not listen and fob you off to a chemist and miss key diagnostic issues. I have had a call from a non doctor posing as a doctor. 
They refuse to see patients even on the advice of consultants. 
If you are genuinely ill and need actual doctoring for a diagnosis, this isn’t the place for you.
GP surgery review: connaught-square-practice
Title: Terribly run, no appointments
Rating: 1 out of 5
Visited: May 2023
This surgery continually blocks you from self help by not making any appointments available online, you call and cant get thru or get 'attitude' from receptionist. You cant even message them out of hours (everything at their convenience, not the patients!) They also keep chopping and changing which messaging and patient service system they use - the NHS app, patient knows best, systemonline, patchs etc
GP surgery review: crompton-medical-centre
Title: Professional and caring doctor
Rating: 5 out of 5
Visited: December 2023
I called the practice to make an appointment and the receptionist informed me that I would get a call from my doctor the following day. To my surprise, he called me back within two hours and meticulously addressed my complaints. I was very impressed with the quick response I got.
GP surgery review: crompton-medical-centre
Title: Very good service start to finish
Rating: 5 out of 5
Visited: August 2023
Called early in the morning for an appointment for a family member and was given fabulous service over the phone and an appointment on the day all my queries were answered i personally have so had very good care from this practice and have been with them for many many years
GP surgery review: crompton-medical-centre
Title: Courteous staff and helpful doctors
Rating: 5 out of 5
Visited: August 2023
Booked my appointment in person, friendly reception staff. Doctor called as promised, listened carefully to me and resolved my concerns promptly.
GP surgery review: crompton-medical-centre
Title: Helpful staff
Rating: 4 out of 5
Visited: June 2023
Very professional and helpful doctor in charge. Reception staff and nurses courteous and diligent.
Sometimes, when calling the practice, the wait time on the phone can be long, but when visiting in person I receive prompt attention.
GP surgery review: crompton-medical-centre
Title: Rude recipient’s
Rating: 1 out of 5
Visited: February 2023
It takes them 50 minutes to answer the phone, and the just want hang on you without giving the referral dates, and do not listening to my case to help me in other occasion, the start with rising there tone and reply in bad manner.
GP surgery review: crompton-medical-centre
Title: Great responsibility
Rating: 5 out of 5
Visited: January 2023
Kind staff they help you all the way through your experience and helps you stay calm and talks to you when needed
GP surgery review: crompton-medical-centre
Title: A circus
Rating: 1 out of 5
Visited: October 2022
The entire practice is a shambles. The phone service takes over 40 mins to pick up. Not set up properly to self-serve online. Can't book a female health test unless within 2 weeks then there are no appts avail - so many women must have given up on getting tests. I asked for blood test for hormones - they did blood checks but didn't check hormones so have to go back a third time for this. They regularly message all patients to come for a specific surgery - then there are queues out the door. Every element is difficult.
GP surgery review: crompton-medical-centre
Title: Careless
Rating: 1 out of 5
Visited: August 2022
It takes at least 1h for them to pick up the phone, when they do they’re very impolite and not helpful at all. I’ve been going there for 5 years and I’ve always complained but nothing ever changes.
GP surgery review: crompton-medical-centre
Title: Terrible reception staff
Rating: 1 out of 5
Visited: February 2022
Its almost impossible to get through by phone and there are no appointment slots available on their app. The reception staff do not respond to emails so there is no point going through their website.
You put your health at risk by going to this GP practice.
GP surgery review: imperial-college-health-centre
Title: Great response
Rating: 5 out of 5
Visited: October 2022
On Thursday 29 September, after hours at 18:43, I emailed my clinic GP to inform my clinic GP that I had just received the results of two skin biopsies that had been performed in the United States on 21 September. The biopsies showed one malignant melanoma in situ and one small basal cell carcinoma. At 19:28 the same evening (after hours), the same clinic GP responded by email to indicate that the GP had arranged an appointment at Chelsea and Westminster Hospital Dermatology department, medical photography for the following Thursday 6 October. Thereafter, I was given an appointment to remove both lesions a month later on November 10. 
On Monday 21 November I called the Imperial Health Centre to arrange for an appointment for my surgery stitches to be removed. The staff immediately set an appointment late the following day, November 22, with a practice nurse to remove the stitches. 
Late morning of November 22, I had a health review call with my same clinic GP which had been previously arranged to review my Care Plan. One of the outcomes of the call with my GP was the need to have some blood lab tests done. I mentioned to my GP that I would actually be seeing the practice nurse later that day to remove my stitches. The GP promptly arranged to have the blood samples taken by the practice nurse at the same time.
In short, within 45 minutes of having received my initial email after hours, my clinic GP had arranged a hospital appointment for me the following week, which led to my melanoma being successfully removed on November 10, just over a month later. The clinic staff arranged for my stitches to be removed within 24 hours of my call and my GP arranged for blood tests the same day as my call with said GP. 
For me, this is a remarkable example of the consistent high quality of care I have received from the Imperial College Health Centre for over 10 years. The staff at all levels are responsive, helpful, friendly, competent and responsible. It is a benchmark for all other surgeries to aspire.
GP surgery review: lisson-grove-health-centre
Title: Fantastic New Telephone System
Rating: 5 out of 5
Visited: June 2022
Lisson Grove has changed their system - fantastic news and it works really well
I rang at 8:40 and was answered within 2 minutes - had a return call 40 minutes later where my situation was completely resolved and prescription sent to Tescos in no time!! 
Well done and keep it up
GP surgery review: newton-medical-centre
Title: Excellent experience with my children
Rating: 5 out of 5
Visited: February 2023
I've always had an excellent experience with this practice. Since after the pandemic, I've always got a same day appointment for my children and have been very well treated. Doctors are attentive, thorough and sympathetic and do referrals for specialists whenever needed. They are great at following up on vaccinations, routine tests, referrals and also follow up on the patient condition by phone. Only downside since after the pandemic is to get an appointment for adults (they don't seem to book ahead but only have same day appointments). I recommend this practice and am thankful for their help.
GP surgery review: paddington-green-health-centre
Title: Poor service, receptionists need to be more polite
Rating: 3 out of 5
Visited: February 2023
The doctors are good, and so are the nurses, but dealing with the receptionists is always a nightmare. 
Today, I have made an inquiry about this new  Patch  online (bogus!) service: it never has appointments available, not even at 6.05am ... could it be that it doesn't work properly?!?! Well, the answer has been that 'I need to register', and 'it's self-explanatory'!!!! 
She didn't even bother asking me if I am already registered with the system, she just assumed and cut me short. 
And this is not an isolated episode - every time I had to contact the practice there has always some miscommunication. I am happy only when I can use the online service (when that works, that is!) so I can get in touch directly with the doctors, and bypass the guard dogs.
Awful customer service, to say the least.
GP surgery review: paddington-green-health-centre
Title: thorough
Rating: 5 out of 5
Visited: December 2022
Seen on 2 occasions close together regarding ongoing  health issue on both occasions after phone consultation seen in surgery.
Was impressed by the speedy response despite  surgery being busy
both Gp consultations were thorough and to some extent put me at ease. However environment was small a little impersonal and as a result made me feel more anxious during these clinical exams
No fault of surgery,  done I suspect due to covid infection control safety protocol.
Both Dr's were kind and thorough but 2nd consult I was anxious
and did not feel totally understood  or same  level  empathy as have done in past, felt some stress from own anxiety and a stressed reaction from Dr to my concerns, as surgery was busy and seen at  short notice
I  felt maybe there were other things going on and in the end despite feeling medically reassured left uncertain of an outcome to my ongoing problems. I was later seen by another Gp who though thorough was not my usual one and there was a disconnect in this for me.I was upset and  a couple of hand towels were shoved at me. 
I do understand that the Dr's can only do what they can in short time but I feel sad that in expressing my anxiety I was given a different Dr that I did not know, though very good it was a clinical and somewhat detached experience. This can't be helped I get it and this has caused some reflection on my own mental anxiety and needs  and how best they can be addressed I do not want this experience to hinder me seeking necessary support though.
I appreciate this surgery and all it's staff and medical  staff immensely but I think it is vital as a patient that I can express my concerns regarding  ongoing sx that are physical that are not psychogenic in origin even if they exacerbate anxiety when unresolved, mind and body go hand in hand but which comes first?
clearly they are in tandem and a patient no matter how tiresome needs   their symptoms investigated  if they continue.
I am  feel fortunate to be with this practice and despite a recent momentary  lapse  am pleased to continue being a patient here.
Thank you  particular to my regular Gp's for all you do.
In the main I am satisfied with being heard and being treated thoroughly. I also understand it is not always possible to have the same named dr but  where possible for continuity purposes this helps with follow  up and further treatment.
GP surgery review: paddington-green-health-centre
Title: Poor practice
Rating: 3 out of 5
Visited: November 2022
I was diagnosed with Helicobacter Pylori on Nov 2022, they treated me twice, but the bacteria remains positive. I have been telling my GP that I have stomach pain since Nov 2022, we are April 2023 and I kindly asked them if I could be referred to an specialist, they did but as routine, and to get an appointment is between 3 to 6 months, so I have to keep waiting, even though I have been sending so many E-consultations they keep sending me text messages saying that a doctor will call me two days after? I really do not understand, I am in pain since Nov 2022.
GP surgery review: ealing-park-health-centre
Title: Great G P practice
Rating: 5 out of 5
Visited: December 2023
I find all the team incredibly helpful and value their support. We recently had our postnatal check and vaccinations and it was a really good experience. I felt the care was very kind and holistic. The doctor doing the check was thorough and caring. The nurse doing the vaccinations was kind and thoughtful. The administrator even kindly organised the appointments on the same day. 

I would recommend this practice to anyone looking for a good gp practice. The admin team are helpful and organised. The nurses are really expert in their areas. The doctors are hugely experienced and knowledgeable, as well as kind. When we have needed urgent care it has been available.
GP surgery review: ealing-park-health-centre
Title: Very difficult to get appointment
Rating: 1 out of 5
Visited: December 2023
Just today called 1st in the morning, there was que of more then 30 people..waited on the line but no urgent appointment for the day and no possible to book routine appointment. 

Letters from doctors written to practice not follow or followed late 

I can see practice still accepting new patients but it cant deal with what currently have.
GP surgery review: ealing-park-health-centre
Title: inappropriate decisions
Rating: 1 out of 5
Visited: October 2023
I had some chest/heart issues. Besides numerous calls in September the GP practice eventually refered me to AE. I went to the hospital and was treated. My condition didnt improve and I ended two more times in AE. I had concern for my heart. After returning from AE I called the GP and informed on the case. I was told that the AE notes will be passed to the doctor and to call on the next day for doctors assessment. I called only to find out that the reception had made the decision not to do anything. I am not sure that they have ever passed the notes to the doctor for assessment. The receptionist at the time was shouting in my ear and making the decision clear of what she things it is. Based on situation itself I am not confident that the receptionist understands accountability for making decision on behalf of the doctor. I also was told that the practice has no time frame on responding to patients. That completely wiped out the meaning of word "care".
GP surgery review: ealing-park-health-centre
Title: Knowledgeable nurse practitioner
Rating: 5 out of 5
Visited: September 2023
The lovely nurse practitioner was so patient with my rambling on and asked me so many questions.
She was so thorough and went through so many things with me and explained so much that nobody had in the past.

I left with such a feeling of relief after my visit that I would be looked after by a total professional person who also has compassion.

Highly recommend based on this lady’s care.
GP surgery review: ealing-park-health-centre
Title: Care not applied
Rating: 2 out of 5
Visited: September 2023
My mom suffers from blood pressure and pills were stopped round March 2023. A call the surgery was done on 07 September 2023 requesting review of the prescriptions and assessing how the blood pressure need to be managed. A telephone appointment was booked for 25th September at 17:00 and no one called. In fact they even didn't bother to review how appointments are addressed and if there are omissions. Now 10 October 2023, no action has been taken from the practice.
GP surgery review: ealing-park-health-centre
Title: The quality has declined so much
Rating: 2 out of 5
Visited: May 2023
I joined this practice 10 years ago in 2012. I was very pleased with the service at that time. But the quality has declined so much over the years especially after the pandemic. It is very difficult to get a face to face appointment. Even during a phone appointment, the GPs are in a mighty hurry to finish the call and do not give full attention to what the patient is trying to describe.
GP surgery review: ealing-park-health-centre
Title: Good practice
Rating: 4 out of 5
Visited: April 2023
The practice is good but I have complaint. 
Two weeks ago I received a phone call from GP . She said I should make an appointment because my biopsy results came and I should see the doctor and she said it important. I really worried what happened . My results show cancer. I really sad and it effect to my mind. When yesterday I met the doctor she said there’s nothing to worry. I request please first confirm then phone the patient. This was really bed experience. Thank you
GP surgery review: ealing-park-health-centre
Title: Genuine improvement of this GP
Rating: 4 out of 5
Visited: April 2023
I have been seeing this GP for an year and have seen serious improvements made over time. Their online system is much improved with econsult,  referral and repeat prescription facilities.  Additionally, I did get a couple of same day appointments if you manage to call in early. I understand that NHS is backlogged and providing care for everyone is not easy but this GP practice demonstrates genuine attempts to provide care for its patients.
GP surgery review: ealing-park-health-centre
Title: Very poor practice, patient experience again!
Rating: 1 out of 5
Visited: March 2023
Yet another repeat poor experience in our family at this surgery compounded by the reception sentinels being unhelpful when I called earlier this week.

A presecription should have been issued in January this year and we have only just found this out via a hospital who have emailed us to confirm this surgery were supposed to provide this prescription which was very much needed.

If you/your family are thinking of registering for healthcare at this surgery, then be prepared for long waiting times and to beg if you are in urgent need of help.
GP surgery review: ealing-park-health-centre
Title: Fast response through the eConsult system
Rating: 5 out of 5
Visited: March 2023
Fast response and GP dealt with my issue promptly through the eCounsult system - easy to use. I would recommend. The reception team are generally friendly and helpful too.
GP surgery review: elthorne-park-surgery
Title: Really Positive Experiences This Week
Rating: 5 out of 5
Visited: November 2023
I had 2 appointments this week on Monday and Friday and both experiences with the 3 nurses I had contact with were extremely positive. My diabetes check appointment was not rushed, I was made to feel completely at ease and treated like an individual and not someone to get in and out and just move on to the next patient (which it has felt like in the past). 
The (senior?) nurse who took my blood (she's been there for several years), she was amazing (as always) and I literally didn't feel any pain when she took my bloods! Today the nurse I saw, who checked my blood pressure several times due to it being quite elevated earlier in the week, really put me at ease and just made my overall experience this week really positive! 
Thank you for being the angels/stars that you are!
GP surgery review: elthorne-park-surgery
Title: A great practice with great service
Rating: 5 out of 5
Visited: October 2023
I find the team at Elthorne Park Surgery efficient and kind, making every effort to accommodate requests. The front of house are always friendly and helpful, even when under pressure dealing multiple telephone calls and questions. The doctors and nurses are excellent, they listen and take great notes, so I’ve found we are on the same page. The surgery have looked after my whole family, and have always provided great advice and requested hospital consultations when necessary. I would heartily recommend Elthorne Park Surgery to anyone.
GP surgery review: elthorne-park-surgery
Title: Not Fit for Purpose
Rating: 1 out of 5
Visited: October 2023
Almost impossible to get through to reception to book a Doctor appointment. Requested call back which never came. Left hanging on  to holding music for 40 minutes - in the end gave up. This practise is not fit for purpose. I've had the same experience year after year.  Simply useless.
GP surgery review: elthorne-park-surgery
Title: Excellent servicw
Rating: 5 out of 5
Visited: August 2023
I spoke to a GP for the first time in 20 years.  Telephone consultation.  Could not have been better.  Excellent in all aspects.  Reception staff were also very friendly and professional last week when I popped in.  See you again in 20 years time!
GP surgery review: elthorne-park-surgery
Title: Caring Practice
Rating: 5 out of 5
Visited: July 2023
Very efficient and caring staff who put you at ease and listen to your concerns. The doctor made sure I was comfortable and prepared for a painful injection and 
completed the procedure swiftly and efficiently.