janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: culcheth-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: December 2022
I just wanted to recognise the fantastic thanks support and medical attention I received when I was away from Culcheth.

I explained over the phone that I was in Dorset as my brother was poorly, but how I had been bitten by a dog and was worried about an infection.

Your administration team were fantastic and sent me the links to take pictures for the Doctor. The doctor called me back promptly and prescribed antibiotics that the administration team organised for me to collect in Poole, Dorset.

The actions relieved the stress of caring for my brother, who I sadly lost this morning, whilst caring for my health.

The service could not have been better, Tricia
GP surgery review: culcheth-medical-centre
Title: sample drop off
Rating: 1 out of 5
Visited: July 2022
I attended the surgery this morning to drop off a sample. There were 3 staff seating at the reception doing nothing but chatting to each other. I had to get their attention to tell them why I was there. One of them said to me that the samples had already been collected and I responded that I am not bothered about collection, I just wanted to drop it off as instructed by the blood test nurse. She kept on repeating herself for about 3 or 4 times and I gave her the same response. Eventually she told me to leave the sample there and I left.
GP surgery review: culcheth-medical-centre
Title: Fast efficient  service
Rating: 5 out of 5
Visited: June 2022
Despite missing my telephone appointment with a doctor II managed to get the receptionists who were extremely helpful to get a repeat call the same day!
Was seen the same day, had a positive experience and can’t fault the service!
GP surgery review: culcheth-medical-centre
Title: Quick and Positive Response As Always
Rating: 5 out of 5
Visited: April 2022
Got through on the phone in ten minutes given that I started eighth in the queue. Reported the problem to helpful receptionist and was told that a GP would ring me back about lunchtime. Got a phone call from GP about 12:30. Described symptoms  (infected elbow) and asked to come in at around 4:30 pm so the GP could check  - seen - prescription issued and medication in my hand at 5:15. Thanks
GP surgery review: culcheth-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: February 2022
I got excellent service from the doctors and nurses at this surgery. As I was having some dizzy spells I rang the surgery and got a call back from the doctor the same day. He arranged for me to come in the next day to get an ECG with a nurse and a health check by the doctor. Everything I could need or expect from a GP.
GP surgery review: parkview-medical-centre
Title: Waste of time
Rating: 1 out of 5
Visited: October 2023
Went in to register with them in the middle of September 2023, had to wait until 31st October. Goes in at my time to be told there's no nurse there today and they've lost my forms so I'll have to fill some more out and start again, then the earliest they can get me in is the 17th November. When I asked about what I should do about a prescription I desperately need I was told "you'll just have to register with someone as soon as possible". Yes I could have done that before wasting 6 weeks with you, thanks for nothing...
GP surgery review: parkview-medical-centre
Title: Great Dr's Surgery
Rating: 5 out of 5
Visited: March 2023
Lovely surgery who always try there hardest to resolve any issues. 
Easy to get an appointment, offered same day from econsult
The receptionist team, the admin team and Dr's couldn't fault them 
Would recommend to family and friends 

Thankyou Parkview!
GP surgery review: parkview-medical-centre
Title: Stress
Rating: 1 out of 5
Visited: February 2023
Ever since I was diagnosed with depression this doctors have been awful, from constantly ignoring my emails about repeat prescriptions (which makes me I’ll when I don’t take the tablets) to changing my prescription without even asking me and not checking in on me with my tablets I’ve had for 2 years now. The staff are always rude and unhelpful on the front desk, they cause me constant stress and I always get so anxious each time I have to order my prescription because they barely ever do it!
I have my chemist to back me up with this as they have had to deal with me so many times arguing with them saying I need these tablets.
Constantly fobbed off. 
You’re the worst doctors surgery I’ve ever come across in my life. You’ve made me mental illness worse. Anti depressants are very important to people that are on them, you cannot just fob me off, they are very serious. None of you seem to realise that. I’ve asked for help to be weened off my tablets and all I got was a poxy leaflet on how to do it myself! 
I rang the reception today to ask to order my 200mg of setraline and they had no idea what I was going on about and says I’ve only ever had 150, when I know full well I’ve been on 200mg for nearly a year.
Shut this place down. 
I’m leaving this surgery and I’ll never have a good word to say about it either.
GP surgery review: parkview-medical-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: December 2022
This practice has been incredible to
Me and my family over the last 2 years . From caring for the elderly, chronic ill, my
Pregnancy and small children . Whenever I have concerned about my children I have had a Same day appointment and most face to face . We have even received phone calls to ask
About our well being from
The doctor .
This truly is a family doctor practise
GP surgery review: parkview-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: May 2022
Completed an eConsult this morning and got a phone call from the doctor this afternoon. Prescription sent to local pharmacy without the need for an unnecessary 1:1 appointment. Absolutely fantastic service. Thank you so much.
GP surgery review: westbrook-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
I phoned this morning for my son who has had a lengthy cough. Receptionist on the phone was incredibly helpful, he did everything he could to arrange an appointment so had a telephone appointment for the afternoon. GP contacted me, arranged to see my son to check his chest even though she already had a busy clinic and prescribed the necessary medication. Fabulous service. Thank you
GP surgery review: westbrook-medical-centre
Title: Disappointed
Rating: 1 out of 5
Visited: December 2023
The practice wasn’t even open when I turned up for my 8.00am appointment. When it did open, shortly after 8 the computers weren’t booted up so people had to wait to make appointments. Surely it would make for smoother running if everything was ready for opening time! 
Front of house reception rudeness personified. And a software system that “cannot search by Surname”- surely not!! 
What year did they install it!! Or is it a training issue. 
It wasn’t just me that was spoken to in a manner bereft of manners, pretty much everyone I witnessed had the same treatment.
GP surgery review: westbrook-medical-centre
Title: Excellent clinicians, inadequate capacity, woeful admin,
Rating: 3 out of 5
Visited: June 2023
I have been a patient here for over 20 years.  The front line medical staff are excellent and you can book specific early slots for routine check ups such as Diabetic checks. Based on recent experience though don't expect the phone to be answered in under half an hour, don't expect an appointment in under 4 weeks and don't expect any form of sympathy from the reception / phone team.  The overall patient experience is sadly woeful even though they do have some great doctors and nurses.  Admin and management are simply  woeful letting everyone down.  Patients get badly treated and this undermines the great medical support when you actually see a professional.
GP surgery review: westbrook-medical-centre
Title: dreadful, todays complaint is exactly as before
Rating: 1 out of 5
Visited: April 2023
arrived at 9.20 for my 9.30 appt to have blood taken, 5 people waiting in front of me, presumably with appointments. On arrival ,I thought how can they be so far behind they have one been open for 40 mins. As each patient was called, the nurse/proffessional apologised for "keeping you waiting" and so it was, some 40mins after my appt time,  which I had waited 3 1/2 weeks for ,I was called in with the automatic apology trotted out ,without a trace of sincerity. nobody offered any forewarning of the delay,nor any explanation.  I would happily change GP surgery but, they all appear to be equally incompetent, whilst never tiring of telling you that they are under massive pressure.  Just a shambles,  got sent for a  cranial CT scan results were clear, symptoms persisted ,really had to  persuade the receptionist to give me a face-to-face. 4 weeks wait for an appt.  He kept suggesting an e-consult yet did not seem to grasp that the symptoms just kept directing me to call A&E, where I had already attended for 10 hrs !   just useless and as long as they keep harping on about working under stress and pressures, we have no option other than accept this third rate,third world "service" they appear the longer we are forced to accept it
GP surgery review: westbrook-medical-centre
Title: Impossible appointments
Rating: 1 out of 5
Visited: February 2023
Phoned for appointment, told to go via eConsult, which I found was closed apparently early morning thing now, so had made appointment for nearly 5 weeks away, and was advised I could speak to a pharmacist who said he couldn’t treat a skin infection and I needed to speak to a GP and 5 weeks is too long.  Phoned the surgery and told to find a walk-in centre.  This is appalling.  NHS almost disappeared and I would hate to have a stroke or a heart attack and rely on this system.  I have been a patient since before any of these doctors have worked at the surgery and when it was in temporary premises, so I know what I am talking about.  Gone downhill? It’s fallen off a cliff!!!
GP surgery review: westbrook-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: March 2022
I submitted an online consult and received a text message reply within 1 working day asking me to book a face to face consultation. I attended in person, the receptionist was very helpful and offered me a face to face appointment for 4 days time. 
The GP I saw was great, listened to my concerns and discussed follow up with my test results. 
Fantastic service. Thank you.
GP surgery review: aston-healthcare-limited
Title: What about the non-technical elderly?
Rating: 1 out of 5
Visited: October 2023
What about the elderly who are not savvy with technology? The automated phone service is non-effective: good luck getting through at 0800 hrs (and you’ve got to be quick with pressing that redial button on your mobile!) - it’s no wonder non-technical elderly give up trying to see a GP, especially if they’re trying to dial in from a slow and cumbersome landline!  If you have a query such as ‘why your blood forms haven’t arrived by the day of your appt’ then don’t bother ringing because you won’t get any queries answered before 1100hrs - with this in mind, hopefully this completely inane process won’t affect any appts booked between these timings!  This system is definitely not taking into consideration, the older generation who are not au fait with today’s technology.  Is the process geared up this way in the hope that the elderly won’t bother trying to get through for an GP appt and pass away eventually, lessening the burden? It really does appear that way. Bearing in mind it is this generation who have paid in to the system over the years and deserve to have a fighting chance of getting appts or at the very least, be able to speak to someone when they have a query, instead of following a timetable as to when they’re allowed to call!  Following a system like Aston’s is forcing people to go down other avenues that may not be suitable and may clog up other services. I know our non-technical elderly are probably the minority but please can we include them in any future process changes because this is absolutely ridiculous!
GP surgery review: aston-healthcare-limited
Title: No doctors and same excuses
Rating: 1 out of 5
Visited: June 2023
My son couldn't breathe and went to nutgrove villa his blood oxygen levels were very low they gave him medication told him to contact the doctor's urgently which he tried to told them what nutgrove villa said phone back tomorrow  he has got 62 phone call attempts on his phone incompetence of this practice is unbelievable
GP surgery review: aston-healthcare-limited
Title: All appointments gone by 8:10
Rating: 1 out of 5
Visited: March 2023
Spent 15 minutes trying to get through this morning to be told at 8:10 by an automated voice that all appointments for the day have gone. I didn’t want an on the day appointment, so I held on to speak to a member of staff. When I eventually got through they said that there were no appointments for a weeks time either and to ring back tomorrow for next Wednesday’s appointments! I do not understand why it is impossible to booked advance appointments or why all appointments have gone by 8:10 on any morning. I’ve been with this surgery for over 40 years, the service since the pandemic has been truly awful. Whenever I walk passed the waiting room is empty, if I have managed to get an appointment I am never seen in time. Pretty sure I will have the same problem tomorrow morning
GP surgery review: aston-healthcare-limited
Title: Appalling service
Rating: 1 out of 5
Visited: March 2023
My father is terminally ill and receiving palliative care at home we rung this inept surgery requesting repeat medication 
When we finally got through to the receptionist we explained the situation and we’re told that there were no appointments 
Available were reiterated that my father was receiving palliative care and was told to get him to ring back at 8 am tomorrow 
My brother visited the practice and spoke with the practice manager explained the situation and she said that was the system and they could not make exemptions 

The level of care and service offered by the surgery is disgusting and is obviously dictated by the practice manager 
Hold your head in shame 
I prey that nobody else needlessly suffers at the hands of this inept company
GP surgery review: aston-healthcare-limited
Title: Borderline incompetence
Rating: 1 out of 5
Visited: January 2023
Mu Daughter submitted her medical request forms for her new career in the army in December & 3 months on the surgery have still not completed correctly & this is now impacting on her start date in the medical corps. She has had the phone hung up, she lives in uni accommodation in wales & has had to return 3 times to chase. Once again it is wrong & not even completed!
GP surgery review: aston-healthcare-limited
Title: Poor practice
Rating: 1 out of 5
Visited: December 2022
Your Review:  I have ongoing mental health issues, which require medication monitoring and being passed from pillar to post with this surgery is completely unacceptable. After 111 due to a week of 8am no appointments script, again passed around from number to number. In 2022 how is it a surgery is in such woeful state of affairs. Why has it become “best practice” ringing and running the 8am que. We’re are the GP’s ? I personally have been and sat in an empty waiting room, and still waited 30mins over my appointment time??? Would not be accepted in other business, this poor standard, and I’m a patient person, which has finally run out.
GP surgery review: aston-healthcare-limited
Title: Not Happy
Rating: 2 out of 5
Visited: December 2022
Rang for appointment on 12Dec from 8am only to get “user busy “on my phone (80 times) and again on 19Dec(today)120times same message .Don’t want to have to go to A&E as they are so busy
GP surgery review: aston-healthcare-limited
Title: Unable to offer care!
Rating: 1 out of 5
Visited: December 2022
Flabbergasted they're taking on new patients when they're unable to offer appropriate care to existing ones and being unable to pre book appointments is ridiculous. Phoned at 8am and after 133 engaged calls I'm told nothing left, try again tomorrow. Can't fault the staff as they're always so pleasant but this is certainly no way to run a surgery. Thank god for the walk in centre, what's the point in be registered with a GP??
GP surgery review: aston-healthcare-limited
Title: Phone engaged
Rating: 1 out of 5
Visited: November 2022
I need a doctors note for universal credit, 3 working days in a row I’ve got through to a person at 8:15, 8:20 and now today (22/11/22) wheh I call all I get is the engaged tone, not the recording telling me I’m in a queue just a tone for going on 40 minutes not getting as far as a recorded voice. Three working days of being told to call at 8am, calling at exactly 8am to struggle to get through to finally be told all appointments are booked and to call at 8am tomorrow continuing an indefinite cylce is unaccepptable. I suffer with mental health issues and find the whole experience of Manor Far doctors to be extrememly upsetting and stressful to have to deal with on a regular basis over what will be a 2 minute phone call at 5pm and an email the next day.
GP surgery review: aston-healthcare-limited
Title: Worse accessibility than in the midst of the COVID pandemic.
Rating: 1 out of 5
Visited: October 2022
Impossible to contact surgery by phone, often being told that your number is not recognised; no facility to book a routine appointment in advance; website is regularly under review, but no discernible improvements, in fact it is riddled with misleading information. I have completed the e consultation at least 3 times, twice received an acknowledgement, but no response "within 10 days"! I tried to discover the issue by asking at reception, but no help there. 
I have sympathy for elderly and vulnerable patients.
Now I have received a request to complete a questionnaire, but was unable to commit to the patient group.
I have read many negative reviews, things are in dire need of improvement.
GP surgery review: bluebell-lane-surgery
Title: Terrible
Rating: 1 out of 5
Visited: November 2023
Continually can't get an appointment. Had scan at hospital over a month ago.  Flagged on NHS website that the results were there within two days. Has taken a month to get an 'all day, anytime from 8.30am' telephone appointment with surgery for them to tell me I need to be referred to hospital due to the results of the scan.  Could have been referred a month ago? Really, really poor service, worsened since Covid pandemic and no signs of getting back to 'normal' since.  Can phone 100 times at 8am and still not get through, when you do - maybe 40 minutes later - there are no appointments available.  Phoning at other times in day is pointless as they tell you to ring at 8am next morning and process starts again.
GP surgery review: bluebell-lane-surgery
Title: no appointments for 2 weeks
Rating: 1 out of 5
Visited: October 2023
the last 3 times i have tried to make appointments for this practice they have said it will be 2 weeks, yet when you walk in there is never any queues waiting to be seen, this practice is a joke.
GP surgery review: bluebell-lane-surgery
Title: Beyond Rude
Rating: 1 out of 5
Visited: September 2023
Staff had the worst attitude I’ve ever come across. I am an 18 year old girl coming for treatment by myself and I have been told to go to different places by two different members of staff. I told the first woman I had an appointment and the answer back I got was ‘No’. I had an appointment thank god one member of staff helped me out. Absolutely shocked members of staff are meant to help you not make you feel worse! Never again will I come back here.
GP surgery review: bluebell-lane-surgery
Title: Excellent Doctor
Rating: 3 out of 5
Visited: January 2023
Your Review:  Met the male Doctor today 20/jan/2023 for 4pm appointment. Dr was a credit to his profession. Nothing to much trouble and polite with it. 5 stars
Actually getting to see him is more challenging.
Well done Dr
GP surgery review: bluebell-lane-surgery
Title: Appalling service
Rating: 1 out of 5
Visited: April 2022
Appointments can only be booked at 8am if you want to be seen the same day, other than that you have to wait up to 2-3 weeks. When calling at 8am the line is constantly engaged and when you do get through. Around half an hour later, you are told there are no appointments left, I had to call for up to 3 days trying to get an appointment. When asked why the service is so bad, they seem to be oblivious to this. Generally bad attitudes from receptionist and the answer machine is also giving conflicting advice on completion of e-consult forms.
GP surgery review: bluebell-lane-surgery
Title: Shocking treatment of patients
Rating: 1 out of 5
Visited: February 2022
I'm not even a patient at this surgery, I had an appointment at the one next door. Today I witnessed a patient being treated horrendously by the woman who I overheard her identify herself as the manager. She spoke to him like dirt and showed him absolutely no respect at all, then started arguing with him for no reason. Thanks God I do not have to deal with someone like her. So unprofessional.
GP surgery review: colby-medical-centre
Title: Avoid
Rating: 1 out of 5
Visited: November 2023
Had some serious issues recently, 111 told me once to get an emergency GP appointment which they refused me and told me to go elsewhere. I've needed more apps since and even when I was the first to call I had to wait over a week. That system doesn't work in this doctors anymore unfortunately! They never take you seriously either!
GP surgery review: colby-medical-centre
Title: Exemplary service
Rating: 5 out of 5
Visited: December 2022
Today (23rd Dec) I needed to contact the surgery. To my surprise my call was answered straight away, I received a telephone consultation within one hour and a follow up face to face appointment with the doctor later in the afternoon.  I can’t thank the doctor and the admin staff enough for putting my mind at rest before the holidays.
GP surgery review: colby-medical-centre
Title: Great practice
Rating: 4 out of 5
Visited: January 2022
Colby medical centre have  my GP and my family’s GP for over 15 years through very hard times and then when I had my children,  i always feel they listen and help with advice and try to see you face to face you when things have been very busy during covid , and very recently when I’ve been concerned over my daughters health
GP surgery review: dr-m-suares'-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: May 2023
The doctors mess up referrals which in turn prolong your appointment time with hospitals. Great advice from the receptionist “leave if you are unhappy” Had texts messages with sensitive information sent to me also other patient’s information was sent to me. Madness might have to take the receptionist advice and leave
GP surgery review: dr-m-suares'-practice
Title: great practice
Rating: 5 out of 5
Visited: October 2022
i have not long moved to pilch lane surgery and have been very impressed with all the staff, they have all been professional, courteous, pleasant and should all be so very proud of themselves, and i have nothing but praise for them all, thankyou,
mrs brenda pears.
GP surgery review: dr-m-suares'-practice
Title: great practice
Rating: 5 out of 5
Visited: October 2022
my wife brenda and i have not long moved to your practice and have been most impressed with how professional, pleasant and so helpful all the staff have been to us both, we wish we had moved from our previous practice a long time ago, you should all be so proud of yourselves, so from brenda and i, we just want to thank you all, yours sincerely brenda and john pears.