janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: moseley-avenue-surgery
Title: Amazing Practice
Rating: 5 out of 5
Visited: April 2023
I've always been terrified of going to the doctors, but when I eventually managed to force myself to book an appointment, both the receptionists and the doctor made me feel so much easier. I still get anxiety in the waiting room but this is made easier with the couple of seats that are a little round the corner so I feel more out of the way when it gets busy, and particularly with the screen where you can just go and check yourself in. Not having to stand and wait in a queue to speak to someone makes all the difference. I could not recommend this practice enough. It is clear they genuinely have you in mind with everything they do!
GP surgery review: moseley-avenue-surgery
Title: Blood test
Rating: 4 out of 5
Visited: April 2023
Was on time. Given good information on the reasons for the blood test. Quick and painless. Was able to check in on a digital tablet which I like.
GP surgery review: moseley-avenue-surgery
Title: Brilliant Service
Rating: 5 out of 5
Visited: April 2023
Always find this practice is very organised, staff are very helpful and easy to approach. I am very happy with the service here.
GP surgery review: moseley-avenue-surgery
Title: Wonderful staff
Rating: 5 out of 5
Visited: April 2023
A problem free, efficient appointment with a friendly member of staff. Reassuring, informative & friendly.
GP surgery review: moseley-avenue-surgery
Title: Early Start
Rating: 4 out of 5
Visited: April 2023
Reception was efficient and polite. I was seen at 08:10 promptly. The doctor made good eye contact, listen to me and addressed my concerns further information is being sought via a letter to a specialist who would advise on any follow-up action to be taken. I have another appointment in four weeks to discuss initial thoughts.
GP surgery review: moseley-avenue-surgery
Title: Nurse appointment
Rating: 5 out of 5
Visited: April 2023
My daughter had a contraceptive pill check with a nurse who was absolutely brilliant and explained some things that we were unsure of and gave us some good advice
GP surgery review: moseley-avenue-surgery
Title: Friendly staff and nice doctor
Rating: 5 out of 5
Visited: April 2023
My first time visiting the surgery in a long time and thankfully I can say they had a good performance. From the receptionist to the doctor they were very helpful and informative. Not to mention quick which in this climate is quite unusual. Thank you guys and I have already converted my family members as well. All the best
GP surgery review: kenyon-medical-centres
Title: very efficient
Rating: 5 out of 5
Visited: October 2023
I came to the surgery for a blood test in October the lady was of poorly so I could not have a test but she dealt with me on the following day on her return amazing service the ladies on reception were fantastic only to helpful and assist me in anyway Many thanks Dr Kenyan Medical centre
GP surgery review: kenyon-medical-centres
Title: Very good practice
Rating: 4 out of 5
Visited: August 2023
All of the doctors, nurses & staff have been nothing but extremely helpful with my previous visits.  There’s always a feeling of that extra care being provided & there’s never any rush to get your appointment finished with, very professional  with a brilliant level of care to the patients.
GP surgery review: kenyon-medical-centres
Title: The best surgery I've ever registered
Rating: 5 out of 5
Visited: January 2023
Staff are so kind and caring. They talk politely and addresses all your worries. Never has a Gp surgery ever checked up on me and my well being and follow-up but this surgery does and it makes me feel save. 
Thank you to all the staff at Kenyon medical centers both Brandon Road and chace.
GP surgery review: kenyon-medical-centres
Title: Great experience
Rating: 5 out of 5
Visited: January 2023
The Dr's appointment was very professional with a thorough examination and a path way of what further tests would be required. The Dr was easy to talk to and very supportive.
GP surgery review: kenyon-medical-centres
Title: Great Physio
Rating: 4 out of 5
Visited: September 2022
I attended chace avenue surgery today, the physio was totally professional, but more to the point human & understanding. He did not take long to determine where my issue's stemmed from & how to reduce pain. This in turn will enable me to move forward / progress back to normal eventually. I am very pleased with the service given and so very grateful. My rating for the physio is 100%
GP surgery review: kenyon-medical-centres
Title: Fabulous team
Rating: 5 out of 5
Visited: September 2022
The reception team could not be more helpful and friendly. I found them so understanding and genuinely friendly and welcoming.
GP surgery review: kenyon-medical-centres
Title: Great Practice
Rating: 5 out of 5
Visited: September 2022
Receptionist was friendly and attentive and gave clear instructions of where I needed to wait to see the doctor. Very quick appointment given. Doctor was kind understanding and gave clear helpful advice. Explanation of conditions were made easy to understand and made me feel reassured by booking me in for follow up appointment.
GP surgery review: kenyon-medical-centres
Title: Professional practice
Rating: 5 out of 5
Visited: September 2022
Punctual appointment friendly staff, quick painless procedure, and understandable explanation of aftercare.
GP surgery review: kenyon-medical-centres
Title: Are there any doctors
Rating: 1 out of 5
Visited: May 2022
Try and get an appointment,it's impossible if you do get one your either dead or feeling better due to their delays ,needs investigation
GP surgery review: kenyon-medical-centres
Title: No option for face to face appointment
Rating: 2 out of 5
Visited: February 2022
Did get face to face appointment in February for tremors in my hand but doctor not sure what it could be. Would contact me after blood results. Didn't hear anything so phoned to be told everything was fine. Asked if I could see somebody but only offered a phone consultation. In the meantime I am suffering terrible pain in my other arm was offered phone consultation with a physiotherapist who prescribed painkillers. My worry is that the tremors are not improving. I thought that we are supposed to get a face to face if we request one now that restrictions have been removed. I realise that my only option now is to go to the walk in centre which doesn't seem right to me
GP surgery review: inspire-health
Title: Good practice
Rating: 4 out of 5
Visited: March 2023
Doctor rang me to inform me they wanted to take me off some tablets and put me on another left me a message then rang me back after the weekend to tell me which tablets to drop and why they were doing that
GP surgery review: inspire-health
Title: First time for ages
Rating: 4 out of 5
Visited: March 2023
I have not attended the surgery for quite a while. The changes to the building are an improvement, parking is still awkward but the service/ treatment and help received were excellent
GP surgery review: inspire-health
Title: New booking system
Rating: 4 out of 5
Visited: March 2023
I have always been happy with the services provided by the practice.
I was sceptical about the new booking system but something needed to be done as getting through to the practice was fretful to say the least. I completed the form and 40 minutes later I was offered an appointment. I need to stress I was not unwell. I was offered an appointment in 3 weeks to discuss and look at treatment options. Under the circumstances  and pressures of which practices are operating. I was more than happy.
GP surgery review: inspire-health
Title: Booking appointment
Rating: 5 out of 5
Visited: March 2023
Used new online contact for booking appointment today. Very efficient system enabling attachment of photograph to support triage
GP surgery review: inspire-health
Title: Excellent service
Rating: 5 out of 5
Visited: March 2023
I used the new triage system and was able to enter the details re my condition and speak to a Dr the same day. Very efficient. Thank you.
GP surgery review: inspire-health
Title: excellent practice.
Rating: 5 out of 5
Visited: March 2023
Being retired from the NHS approx 17 years ago, I cannot fault the Doctors and Admin staff,I have spoken to them frequently in recent months
GP surgery review: inspire-health
Title: A good practice to be with.
Rating: 4 out of 5
Visited: March 2023
I called at the practice to arrange a call ,the call came in a short time and a GP call was suggested. The GP call came as  promised and a face to face was arranged for the same day. 
I was seen on time and given a thorough examination and a plan of treatment was 
suggested and medication given .
What more could I ask for .
GP surgery review: inspire-health
Title: Absolutely pathetic
Rating: 1 out of 5
Visited: March 2023
Just called the surgery to make an appointment or a call back for an ear infection as advised by an audiologist yesterday. Phoned up and explained about the fact I have puss in my ear, and this is my 7th infection this year. The call taker stated that I need a letter from the audiology dept to prove that my ear is infected. And in turn cannot have a call back or an appointment to get some antibiotics. It’s absolutely pathetic. The new system is a waste of money and resources. Ever since inspire health took over this surgery, it’s been a complete shambles, staff are leaving in numbers and they still seem to operate as though there’s a pandemic going on. I wouldn’t recommend this practice it’s absolutely pathetic.
GP surgery review: inspire-health
Title: Great care from a nursing associate
Rating: 4 out of 5
Visited: March 2023
I have been under the the care of a nursing associate for an ongoing leg injury and she is amazing. She has been in contact to ensure that I have a care plan, checked my records to reassure me that all referrals have been actioned. She has explained very clearly what needs to happen and what to expect and what I need to do to take care of myself. She is so empathetic and understanding. I saw her again today and she was again so reassuring and caring. She really is a wonderful person they are really lucky to have her at the practice.
GP surgery review: inspire-health
Title: Terrible practice, can't make appointment
Rating: 1 out of 5
Visited: March 2023
Tried to make an appointment at 3pm time via the totally unworkable triage system online, it wouldn't allow me to make an appointment apparently all the slots had gone by 11am, rang through and was told they can't do anything for me and to ring back from 7am in the morning, this is no use to me my hours are 2am to 11am so the appointments are gone when I can get online.
 I have severe pain in my ear and it's leaking. Where is the care at this practice, am I now supposed to go to a&e or call 111 ??
GP surgery review: hollybrook-medical-centre
Title: Worst Service
Rating: 1 out of 5
Visited: April 2022
You can never get through to get an appointment. I have been trying since last week but they are always fully booked even you try to ring at 8.00 sharp in the morning, they cut you off with an automated message “we are experiencing high volume of calls please ring back later”, and when you actually manage to connect to the reception: “we are sorry but we are fully booked try to ring tomorrow “. You cannot book appointment online, just for covid. The worse experience ever.
GP surgery review: hollybrook-medical-centre
Title: Disinterested
Rating: 1 out of 5
Visited: March 2022
The medical staff here seem more concerned with the management set targets than actually listening to patients, there is an unpleasant air of smugness and a condescending attitude exhibited by the doctors here, will be changing GPs as soon as possible.
GP surgery review: hollybrook-medical-centre
Title: Not a great experience
Rating: 1 out of 5
Visited: March 2022
Had a heart episode, where I phoned 111 (who were brilliant by the way) who referred me to my GP, I phoned them up got put into a queue of 50 and 1hr 30 mins later I got dismissed and they didn't accept my referral, so that left me anxious phoned BHF (who were also brilliant) and they somewhat alleviated my anxiety on the whole situation.  So now I'm having to phone at 8am everyday to try and get a appointment while I worry if I get repeated episodes.
GP surgery review: hollybrook-medical-centre
Title: Terrible
Rating: 1 out of 5
Visited: February 2022
The receptionist  that took my call was rude and was shouting at me. This was dealt with by another receptionist who  took over  . I only hope that zero tolerance  works both ways. It has left me very upset this was about 4 45 on the 15th feb 2022
GP surgery review: hollybrook-medical-centre
Title: Simply the best
Rating: 5 out of 5
Visited: January 2022
I have been coming to this surgery for many years now and I have always received the best quality of kindness and care from every member of staff. I am so very lucky to have such caring Doctors, clinicians and reception staff and long may they continue.
GP surgery review: heartwood-medical-practice
Title: Very professional practice
Rating: 5 out of 5
Visited: August 2023
I was booked in to the practice for various different tests. They were all carried out on the booked dates and were followed up with the results sent by text message. All staff in the practice are efficient and a pleasure to deal with.
GP surgery review: heartwood-medical-practice
Title: Excellent surgery
Rating: 5 out of 5
Visited: August 2023
Dr.was very professional. 
On examation the doctor arranged 
an x-ray & referred me for Physiotherapy. 
I am still waiting for an appointment  for
Physiotherapy.
GP surgery review: heartwood-medical-practice
Title: Good practice
Rating: 5 out of 5
Visited: July 2023
Always there for you, clear information given,friendly welcome place. Great to have useful text reminders 24 hours before next appointment, can't fault the practice, keep it up.
GP surgery review: heartwood-medical-practice
Title: Fantastic staff
Rating: 5 out of 5
Visited: February 2023
The reception staff are so kind and patient, taking time to listen and understand before offering a helpful option. They always call when they say they will. The doctors are also wonderful with their patient care, also listening and understanding first and foremost. I can't fault the whole team. The reception staff immediately remove any anxieties you have about calling. I'm so thankful for the care the whole team takes in looking after me and my family.
GP surgery review: heartwood-medical-practice
Title: Wonderful staff
Rating: 5 out of 5
Visited: May 2022
Its an absolute pleasure to attend this practice after being attending here for the last few years I can honestly say that the staff are wonderful from the reception to the nurses and drs, I am very happy with the practice as a whole and would and have recommended them, its wonderful to have a place you can rely on for your medical needs.
GP surgery review: heartwood-medical-practice
Title: Great GP Practice
Rating: 5 out of 5
Visited: January 2022
I’ve been with heartwood over 10 years and have always found it easy to access and a responsive, helpful response to health needs.  Yes, it can be difficult to get through on the phone but recently I used the email to contact surgery and I had a response within 24 hours and the matter dealt with promptly.  During the pandemic I’ve managed to have a consultation (telephone), blood tests and prescriptions. Reception staff and surgery manager are responsive and do a great job.  When I hear other GP’s being criticised and surgeries being slated for poor service I don’t recognise what people describe and have experienced.  I have nothing to complain about with Heartwood.  They do remarkably well and I’m grateful to be a patient under their primary care.
GP surgery review: heartwood-medical-practice
Title: Consistently great
Rating: 5 out of 5
Visited: January 2022
I have always been more than happy with the experience I’ve received at heartwood medical  practice. When calling up we rarely wait long to speak to a receptionist, it’s helpful that you’re told what number you are in the queue.  The receptionists are always friendly, polite and understanding of the situation we are calling about. The doctors listen and are pro active with health concerns discussed whether that’s face to face or on the telephone. I feel like my family and I are in good hands, thank you!
GP surgery review: stourport-medical-centre
Title: Fantastic professional service
Rating: 5 out of 5
Visited: February 2023
I was made to feel extremely comfortable. I highly recommend  Nurse Anita Rowe, she is such a lovely lady and was very thorough,kind and professional.
GP surgery review: stourport-medical-centre
Title: Health Care At Its Best
Rating: 5 out of 5
Visited: February 2023
I am happy to leave an excellent review for Stourport Medical Centre as I have received excellent health care from the doctors and staff at the centre.
I have been with the surgery for just over a year and although I am not always able to make an appointment to see a doctor I have found that when I have contacted the Centre with my symptoms  through the messaging / Consultation service the medical staff have responded excellently.
I was asked to attend the surgery on two occasions  as my condition  deteriorated and both times I was thoroughly examined and prescribed medicine, as well as receiving a follow-up up call on my condition. I now have a hospital appointment to ensure I'm on the road to recovery.
I can't fault the surgery, even at their busiest times they gave me their best attention and care at all times.
Thank you
GP surgery review: stourport-medical-centre
Title: Prompt and efficient
Rating: 5 out of 5
Visited: February 2023
Got in touch by phone re a chest / coughing problem.  Telephone screening appointment later that morning leading to a face to face appointment early evening.  Saw a clinician; diagnosed and prescribed anti-biotics which I was taking by early evening.  Great service.  Have also recently used the MC website for an online consultation leading to an appointment being arranged in two weeks time; convenient for both MC and me.  Very good service all round.
GP surgery review: stourport-medical-centre
Title: Brilliant service
Rating: 5 out of 5
Visited: February 2023
I got booked in the same day as i have a chest infection. I was met with treated amazingly well and with the utmost respect. Thank you to everyone at Stourport Medical Practice for your kindness and understanding
GP surgery review: stourport-medical-centre
Title: Impressive Practice
Rating: 5 out of 5
Visited: January 2023
I just wanted to provide some positive feedback on SMC and how great it has been to deal with the whole team, on a number of health issues, since I attended a ‘Well Man’s Clinic’ in early January 2023.

I have dealt with two GPs, plus their broader team, who have all been very attentive with my subsequent needs, especially ‘BP’ issues. I have found my various points of contact, with SMC, always to be very efficient and particularly prompt; thank you. 

I’m also very impressed with their strong integrated use of technology, especially around submitting ‘BP’ readings - what a cinch! SMC have made it so easy to message. I promptly got hold of things like a ‘Fit Note’ and medical reports, regularly within hours of my request. They have made it so easy on many fronts. 

I also really liked that one of the GPs made an unscheduled call to check progress and even me called me back when I was just about to go on Teams call; great flexibility for a GP who’s no doubt in demand.

Thank you so much, from one happy late 50 year old, who has rarely touched the NHS, but whose experience has found SMC to be most accommodating. Keep with the great team work guys - so much appreciated.
GP surgery review: stourport-medical-centre
Title: Great support
Rating: 4 out of 5
Visited: January 2023
My nurse has been working with me on getting my HRT dosage correct and it has taken 18 months and we are finally there. The nurse had discussions with her colleagues about my symptoms and referred me for a scan to ensure I was ok. Thankfully after a hysteroscopy and a biopsy, everything is fine and I feel so reassured. She helped me through the journey and kept trying different approaches until we found the right one and took the approach of “better to be safe” and refer me for a scan. Thanks so much and it makes a huge difference when you are going through the peri-menopause/menopause and someone is helping you.
My nurse would see me face and face and check my vitals which makes a huge difference and she would ring me back quickly when I needed to update her. This is brilliant service!
GP surgery review: stourport-medical-centre
Title: Kind, efficient and respectful service
Rating: 5 out of 5
Visited: January 2023
I have only partial hearing one ear only and lip read.  I visited 
Stourport Health Centre today for an annual review.  The nurse I saw was the kindest and most sensitive to my hearing loss that I could have wished for. She was able to communicate with me in a way which I could understand and write down exactly what I needed to know, thus preserving my dignity.
GP surgery review: stourport-medical-centre
Title: Excellent care
Rating: 5 out of 5
Visited: December 2022
My husband became ill before Christmas. He was seen immediately by the duty doctor and started medication. In the following week he developed a further problem which resulted in hospital care. The doctors were so efficient organising this and since then have been very caring and attentive in their follow up. I would always recommend Stourport Medical Centre. The staff are always helpful.
GP surgery review: stourport-medical-centre
Title: Annual health check
Rating: 5 out of 5
Visited: December 2022
I bought my mum for an annual health check with the nurse and she was amazing. Really kind, caring, listened to everything that was said and it felt a personalised experience. Thank you
GP surgery review: stourport-medical-centre
Title: good experience
Rating: 5 out of 5
Visited: November 2022
I have attended Stourport medical centre on many occasions and have always found it a good experience. The practice has recently moved to new premises   with excellent parking facilities and well organised patient facilities. It is a pleasure to attend an appointment there.
GP surgery review: lakeside-healthcare-stamford
Title: Quick appointment
Rating: 4 out of 5
Visited: October 2023
I was very pleased that I managed to talk to a specialist member of staff about my concerns. As a result of those discussions 
I was able to get a same day appointment with a doctor.
GP surgery review: lakeside-healthcare-stamford
Title: Masks?
Rating: 4 out of 5
Visited: October 2023
Good efficient setup of a flu/ covid vaccine clinic. Having face masks available and in use by surgery staff may have been an example to to people attending.
GP surgery review: lakeside-healthcare-stamford
Title: Reasonably good
Rating: 4 out of 5
Visited: October 2023
Difficulty in actually meeting a doctor at the surgery.  Extended periods in a queue on the telephone each morning.  I work nights and the limit of telephoning only in the morning to book an appointment is problematic.  Why not all day calls to book an appointment within the next few days?  That said, the reception staff, support staff, nurses and doctors are very good and provide a great service.