janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-practice-northumberland-avenue
Title: Disorganised and chaotic
Rating: 2 out of 5
Visited: June 2022
Switched to this practice a few years ago, it was fine for about a month and then all downhill since then.
There are real problems with training consistency of the reception staff. They are doing their best in what seems like a nightmarish system.
Absolutely zero consistency between reception staff - seems like only one staff member out of the entire reception team knows how to use computers and digital forms, making it extremely challenging to process things like blood forms, medicine requests, even phone appointments. I have been there in person before trying to sort out a digital problem that the practice asked me to sign up for, and have witnessed another staff member essentially shouting from the back office to the front reception with instructions for my receptionist on how to fix it.
Was recommended to use a system called Systmonline for prescriptions then within about two months was told to use an app called Airmid instead (doesn't work, and I am very comfortable and familiar with how to use a smartphone). Then told to switch to Dr. Iq which does everything in its power possible to prevent you from booking an appointment for genuine reasons. 
Asked to change my personal details at the surgery due to change of name and contact details; given a wonky printout that looks like it was made in the 60s, didn't have half the details one would expect to be able to update in this day and age such as title. Receptionist was stressed and confused about this process.
My nhs records were updated but Dr Iq continued to have my old details. I addressed this multiple times with the staff but they have no idea how the app works. I uninstalled it because if I made any requests via the app, they continued to be listed under my old details therefore confusing the staff and inadvertently misgendering me when responding to them. The callback system linked with Dr Iq is awful.
Every phone call starts with nearly 2 minutes of my time wasted on a recording telling me to use this awful app.
On top of this, 9 times out of 10 when I phone up, I'm told to hold immediately which can be quite a shock - when I've visited in person I've witnessed the staff do this as well and it's obviously distressing the patient calling up from the other end of the conversation I notice. I have been inadvertently hung up on this way, and they never call you back - you have to sit through the same 2 minutes' recording then join the queue then they have no record of your conversation. Why not have a better call queue system?
It's pure chance whether you will have a text confirmation of an appointment or not.
This practice cannot be trusted to order a prescription for you what with the carnage of the staff trying to figure out how to use a digital system. I simply order via the dispensing pharmacy instead.
I have had good treatment from the doctors and nurses here *once I can get through the battlefield of trying to book an appointment*.
GP surgery review: the-queensway-surgery
Title: Best practice in Southend
Rating: 5 out of 5
Visited: July 2023
I have only been a patient of this surgery for 4 months, but in that time I have had the best healthcare. Conditions that I have had for years were diagnosed as soon as I joined the surgery. The doctors, receptionists and podiatrist that I have seen or spoken to on the phone, have all really looked after me with empathy at all times. I am so glad I joined this surgery and my only regret is not doing it sooner.
GP surgery review: the-queensway-surgery
Title: First class service
Rating: 5 out of 5
Visited: June 2023
I have been a patient at Queensway surgery for at least 25 years. Recently I used the online form for non urgent cases, I was contacted the next day by an advanced nurse practitioner who recommended a minor surgical procedure. An appointment was booked, and it was done at the surgery by the same nurse. From start to finish the service and personnel involved were exemplary and couldn’t be faulted in anyway.
GP surgery review: the-queensway-surgery
Title: Queensway surgery Southend on sea
Rating: 1 out of 5
Visited: February 2023
Its difficult to get through on phone  they don't pick up  when you get an appointment, you have to wait for a week to have a telephone consultation and they don't even call   back on that given date. its disappointment not have duty of care to people with mental, I have waited for 6 weeks to talk to some but till now  I'm still waiting. I could to the hospital but they will send me back the GP because my health issued are not severe for the hospital.
GP surgery review: the-queensway-surgery
Title: Very caring GPs
Rating: 5 out of 5
Visited: January 2023
Both my mum and I have used this service. It's amazing. The doctors are lovely and so kind and caring. Listening to your problems and addressing them promptly. Cannot recommend highly enough.
GP surgery review: the-queensway-surgery
Title: Excellant service
Rating: 4 out of 5
Visited: January 2023
I filled out the on line messaging form about a medical problem a lady phoned me back 2 days later sent a prescription to my local chemist unfortunately  treatment didn't work so I re filled the form out had a call from a lovely Dr next morning explained my symptoms he booked me an appointment for an examination that same day late afternoon with himself he was kind /caring/reassuring/ prescribed me different medication which he said would help me couldnt ask for better treatment would recommend filling out the on line triage form they always get back to you and try to help
GP surgery review: the-queensway-surgery
Title: Not a very good doctors
Rating: 1 out of 5
Visited: January 2023
When you need a review on your medication it is hard to get an appointment so you end up emailing the surgery hoping they get back to you but never do which is very frustrating, and to get to see a doctor is more frustration as you get asked by the receptionist what the problem is which in my mind should never happen as if you tell then they always say sorry got no appointments
GP surgery review: the-queensway-surgery
Title: Fantastic service. Great surgery
Rating: 5 out of 5
Visited: January 2023
I attended today for a Minor operation appointment. So impressed that this could be done on a Saturday and not effected my working week. The reception team where very helpful with my follow up appointment.

The Dr who carried out the procedure was extremely professional and reassuring. The 2 nurses assisting kept me calm reassuring me.

10* service from Queensway Surgery would highly recommend this surgery to my family and friends.
GP surgery review: the-queensway-surgery
Title: Unhelpful
Rating: 2 out of 5
Visited: December 2022
Rang at 8am and after a long hold was told there was no appointments left for my 3 year old that had a chest infection - was told multiple times by the receptionist to just take him to a and e to get him antibiotics. Thought this was quite irresponsible to suggest as these services are already over run and in my opinion should be avoided unless gravely ill.
GP surgery review: the-queensway-surgery
Title: very great Practice
Rating: 1 out of 5
Visited: October 2022
If you are reading this review, I would request please at the matter very serious. 

1. hard to find appointment. 
2. receptionist will decide weather you need an appointment or a&e
3. most of the doctors are very good. 

If you need for information, please feel free to drop me an email
GP surgery review: the-queensway-surgery
Title: Great nursing staff
Rating: 5 out of 5
Visited: October 2022
Nursing staff at the orthopaedic wing were amazing. They cared about the patien and made my over night stay very comfortwble
GP surgery review: warrior-square-surgery
Title: Very helpful
Rating: 5 out of 5
Visited: February 2023
I felt at last someone listened to me and has made me an appointment with the relevant GP. Not been with Warrior Square Surgery very long but my experience has been good. People only seem to review when they have a bad time so feel it only right to praise this surgery following great service, thank you.
GP surgery review: warrior-square-surgery
Title: Worst reception service
Rating: 2 out of 5
Visited: July 2022
I have been going here for 10 years and I always avoid and suffer because of the poor rude service I’ve been given by the reception and other staff. They speak to you like they have not been taught general manners, decency, politeness and it adds more mental stress on your health.  The GP really needs to improve there service to there patients since this is a practice of helping people, not making it worse for them.
GP surgery review: west-road-surgery
Title: great practice
Rating: 5 out of 5
Visited: December 2023
i have spent a lot of time at the surgery in the last 4 yrs with on going problem's
dr albiati is amazing and has helped in every way she can sending me to any body and test that will help , nothing is to much trouble for her and she listens and i trust her advice , the other gp are good to but i tend to stick to one with my on going problem  also had daily dressing with the nurses who are amazing and have. also worked extra time to fit me in when no space left they are a great all round practice that i have been with for over 30 yrs as are the rest of my family , great job west rd x
GP surgery review: west-road-surgery
Title: Fantastic, caring service
Rating: 5 out of 5
Visited: December 2023
All GP’s, reception and office staff are exceptionally kind, helpful and willing to go the extra mile, and give as much time as is needed to fully explore a problem. I always feel respected, listened to and supported.
GP surgery review: west-road-surgery
Title: Absolutely rubbish avoid!!
Rating: 1 out of 5
Visited: July 2023
Impossible to get an appointment even for a 2 year old!! Receptionists are rude and give you false information. Would not recommend to anyone!
GP surgery review: west-road-surgery
Title: No promised call from Dr
Rating: 1 out of 5
Visited: June 2023
I was supposed to have a call back from a Dr regarding my recent CT scan at 13:30 but nothing. I have been trying to call the practice but as usual no reply after nearly 30 minutes. This call is potentially very important to me but not to staff who do not pick up the phone. I am number 1 in your queue and have been for some 30 minutes, can you please amend your recorded message so it doesn't say that my call is important to you.

Lee
GP surgery review: west-road-surgery
Title: Utterly terrible
Rating: 5 out of 5
Visited: May 2023
If you're lucky enough to get an appointment, which is almost impossible, you'll never see the same GP twice, as they're all locums. Receptionists are rude and discuss personal information with each other, loudly enough for patients to overhear.
If you have another option, find another surgery!
GP surgery review: west-road-surgery
Title: Appalling practice
Rating: 1 out of 5
Visited: January 2023
I had to put a date in to make this review. My dissatisfaction relates to years no just one date. 
I had been with this practice for a number years. Contacting them was  an anxiety educing exercise. The phone is not answered for more than an hour - see other reviews on this. Most of all I have found this practice to be soul destroying, unhelpful and mean spirited. I have been fortunate enough to register with another GP practice and the difference is like night and day.
GP surgery review: west-road-surgery
Title: No service at all
Rating: 1 out of 5
Visited: January 2023
I have been with this surgery for over 40 years and always thought they provided a great service, but in last 18 months cannot get through on phone for appointment or repeat prescription. I work full time and have spent many hours in queues, or no one answering the phone it is so frustrating, am going to have to take time off work to physically go there, which I know is not their preferred option, but I have no choice I need my prescription, such poor service!!
GP surgery review: west-road-surgery
Title: How do you get an appointment?
Rating: 2 out of 5
Visited: January 2023
Phoning the surgery is virtually impossible any time of the day, unfortunately this adds to my anxiety which I suffer greatly from. This actually puts me off although I do need help, try booking an appointment online is non-existent. When you do get through  In the past the receptionists have not been helpful and very short. The advice being given to attend A&E is not helpful when you are advised to seek GPs help first. A very broken system. Not their fault.
GP surgery review: west-road-surgery
Title: Things could hardly be worse
Rating: 1 out of 5
Visited: November 2022
Not for the first time in trying to get through to reception to make an appointment,  I waited 43 minutes and 30 seconds before finally speaking to a receptionist. The call cut off at 14' 29" each time . At the start of the call, I was told I was in position 6 in the queue. So it took almost three quarters of an hour for 6 calls to be answered before mine. When mentioning this to the receptionist I was informed that there was a fault with the system which they were waiting to   have repaired. I have been given this same explanation at least 3 times in the last 2 years. 
If one is lucky to be connected,  it's highly unlikely that an appointment will be available so  as a last resort, those people who are able attend the surgery before opening hours in the hope they might get an appointment. My experience of this has sometimes worked though  it doesn't guarantee that an appointment will be available. 
It appears the Practice does not have a Manager, not surprising in the circumstances and the reception staff seem to change frequently which is not surprising given the shoddy telephone system. 
The medical staff are excellent if you can get an appointment but these change frequently and locums are often used so there is often little continuity in patient care. 
This surgery was rated very highly before the system fell apart after Covid but this is no excuse for the appalling appointment system.
GP surgery review: west-road-surgery
Title: Worst gp in the history of uk
Rating: 1 out of 5
Visited: October 2022
It is nearly impossible to get any appointments from this gp and every time you go to them they will say call tomorrow morning at 8 which the never answer or they will say call after 2 for afternoon appointments. This is impossible for a full time job person to leave everything in the world to try to get an appointment within hours.
GP surgery review: dr-krishnan-&-ptnr---kent-elms-hc
Title: Poor Service
Rating: 1 out of 5
Visited: April 2023
Extremely curt reception staff who are abrupt and unhelpful   Was told that there would be no appointments available for the nurse for weeks
GP surgery review: dr-krishnan-&-ptnr---kent-elms-hc
Title: Very helpful
Rating: 4 out of 5
Visited: April 2023
It was with relief that I saw the GP within an hour of making the request; was diagnosed and treated then received a follow up call from the doctor a week later. As a relatively new resident of Leigh on Sea, I’ve greatly appreciated the helpfulness of all concerned, from receptionists to nurses to doctors! Thank you!
GP surgery review: dr-krishnan-&-ptnr---kent-elms-hc
Title: Lovely Staff
Rating: 5 out of 5
Visited: April 2022
Had a telephone consultation today then went in to see the doctor, despite him being extremely busy with the bank holiday weekend coming up he took time explaining everything to me and I am so grateful for his care.  Also a big thank you to the lovely staff at reception.
GP surgery review: dr-krishnan-&-ptnr---kent-elms-hc
Title: Went above and beyond
Rating: 5 out of 5
Visited: February 2022
The ladies in the office at Kent Elms Surgery are easy to talk to and have gone out of their way for my newborn son, getting him registered and booked in within a week, with appointments close together on the same day. I understood it was a busy time for the NHS and was not expecting the level of care and helpfulness I’ve received. Thanks Ladies.
GP surgery review: eastwood-group-practice
Title: Shocking practice
Rating: 1 out of 5
Visited: March 2023
Takes ages getting through. Unhelpful, reception staff sound bored on the phone like it’s an inconvenience that you have phoned. I am classed as vulnerable patient and still dismissed. No ounce of care, compassion do not care about their patients at all
GP surgery review: eastwood-group-practice
Title: Great service, fantastic Nurse!
Rating: 5 out of 5
Visited: February 2022
Had a booked appointment with the nurse this morning.
The receptionist was polite and friendly. 
The practice looked and felt clean and well cared for.
The nurse was amazing, she was punctual, professional and friendly and really put me at ease.  Excellent information given and explanation was clear and not rushed.
Thank you for your excellent care!
GP surgery review: highlands-surgery
Title: Best practice I’ve been with
Rating: 5 out of 5
Visited: December 2023
Always go over and above for treatment and care. Very thorough and prompt
Dr took bloods from me today so I could take them to the hospital to get results back before Christmas shutdown. Amazing practice. Very lucky to be here
GP surgery review: highlands-surgery
Title: Always a good experience
Rating: 5 out of 5
Visited: October 2023
Having moved here two years ago from London and being registered with a brilliant surgery I cannot fault this practice. I have worked myself in practices in London and find the reception staff here are so polite and helpful under very difficult circumstances. The Doctors have been more than helpful and the nurses are very friendly and kind . It is very difficult and stressful working in a GP surgery and have had nothing but kindness when I needed it. Highly recommend.
GP surgery review: highlands-surgery
Title: Great Surgery
Rating: 5 out of 5
Visited: July 2023
Over the last two years I have been dealing with my Brothers medical appointments and ordering prescriptions due to his loss of most of his sight. Everyone at the Surgery from receptionists to G.P. have been so helpful and efficient! Unfortunately my Brother has passed away... myself and his family would like to convey our thanks.
GP surgery review: highlands-surgery
Title: Reception staff
Rating: 1 out of 5
Visited: November 2022
Hard to get through on the phone- your number in the queue goes down very slowly -and reception staff and mostly not very polite when you go into the surgery
GP surgery review: highlands-surgery
Title: Caring Practice
Rating: 5 out of 5
Visited: October 2022
I have ongoing problems, difficult to tie down, but the doctors are really patient and thorough in trying to find the cause. They are very friendly and easy to talk with, and actually listen to what I say.
In common with most practices, it can take time to get through on the phone, but there are many on-line ways to get through and the actual treatment is great. Certainly one of the best local surgeries.
GP surgery review: highlands-surgery
Title: terrible
Rating: 1 out of 5
Visited: October 2022
nobody knows what's going on in this place - waiting times for a doctor to call me has passes 4 weeks - contacting them only results in "The doctor will call you" answer - How do i get a second opinion regarding my diagnosis  >?
GP surgery review: highlands-surgery
Title: Total Confusion
Rating: 2 out of 5
Visited: October 2022
I visited our surgery to find out why my mother had not been contacted following letter sent to them by Southend hospital, who had informed me that the surgery would contact my mother once the letter was received. Two weeks later I visited the surgery, the letter had not been read and receptionist decided that a telephone call from the doctor would suffice. 
After getting home I found out that the telephone appointment was at the same day and time as her hospital audiology appointment. I then phoned the surgery and was in a queue for nearly two hours in order to cancel and rearrange the appointment. I was told that the telephone appointment would be cancelled, and that no other appointment was available and that i'd have to go online the following day  to try and book another appointment. The following day I went online and made a f2f appointment however two days later whilst in the hospital I had a call from the doctor for the original telephone appointment which I had  cancelled. No wonder why our NHS are struggling with this chaotic administration they have operating them.
GP surgery review: highlands-surgery
Title: Ultrasound Appointment
Rating: 5 out of 5
Visited: September 2022
I was sent here via the Yorkshire Health Solutions for an ultrasound on the 9/11. I’m not a patient at this practice but I found it easy to find. The doctor and the nurse who performed the scan were so lovely, kind and friendly. Completely put me at ease even though I turned up crying due to being in so much pain. They were so thoughtful and were always asking if I was doing OK and if I was in pain (I have endometriosis so scans like this cause me a great deal of pain). They distracted me with lots of chatting and explained each step thoroughly so I knew what to expect. By the end of my appointment they both had me laughing and smiling again. I felt like they both genuinely cared. I wish I knew their names to thank them properly but hopefully this review will be passed on to them both
GP surgery review: highlands-surgery
Title: Unhelpful reception staff
Rating: 1 out of 5
Visited: August 2022
Absolutely frustrated with the incompetence and sarcasm of the reception, extremely long queues when we call only to be spoken with rudely and belittled, older reception staff are the most unhelpful they all need updated training in customer service as their people skills are really bringing the practice down, never seem to be able to help whether i email or call and they all have conflicting answers, just really annoyed at the staff doctors and nurses are great though but reception needs younger more able experienced polite staff
GP surgery review: highlands-surgery
Title: Brilliant Care
Rating: 4 out of 5
Visited: August 2022
I phoned for an emergency appointment & although I was 17th in the queue & waited 50 minutes for reception I was given a face to face appointment that day. The doctor then referred me to the surgical team & I was seen that afternoon & I underwent tests & scan & I am now on the waiting list for surgery. Great GP thanks
GP surgery review: the-leigh-surgery
Title: Can not get through
Rating: 1 out of 5
Visited: December 2023
Start calling at 8 am, get through at 8-15 only to be told no appointments, and if you need to see a doctor call 111…
GP surgery review: the-leigh-surgery
Title: Not good at all
Rating: 2 out of 5
Visited: December 2023
Can't even get an appointment anymore, 
Receptionist keeps telling you to phone up and when they finally answer the phone there's no appointment left.
GP surgery review: the-leigh-surgery
Title: New Dr's, hopeless service?
Rating: 1 out of 5
Visited: October 2023
New doctors, no appointments, have to keep ringing every day, can't get through, can't book in advance, face to face appointments weeks ahead ... you have to ask yourself, does anyone really care?
GP surgery review: the-leigh-surgery
Title: A new way froward!
Rating: 5 out of 5
Visited: October 2023
Phoned many times from 8 a.m. got through at 8.20.
Reception staff always very helpful ...
Appointment same day at 11.55.
First appointment with new doctor, nice introduction.
Thorough review of my health issues, with my own thoughts and feeling taken into consideration.
Examined, appropriate treatment and required tests arranged. 
Dr. to follow up services that may be of benefit to me.
Very pleasant experience indeed  ...  
A very professional approach / experience, one I know patients will value!
Thank you to one and all, fro the excellent service available to us all.
GP surgery review: the-leigh-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: September 2023
Got same day appointment, lovely receptionist. Didn’t wait long to be seen, Saw Dr and was so helpful, didn’t feel rushed, just the best Dr.