janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: kings-road-medical-centre
Title: Clinic Service and Receptionist Issues
Rating: 1 out of 5
Visited: September 2023
From my perspective, the receptionist exhibited unprofessionalism, dismissiveness, and unhelpfulness. It's important to note that booking an appointment at this clinic isn't very straightforward, and the receptionist's attitude felt more like suggesting that if you couldn't secure an appointment or were dissatisfied with our services, you should consider changing your GP.

Furthermore, I've been advised to receive a series of five injections within a two-week timeframe. I managed to get the first injection, but I've encountered difficulties in scheduling the subsequent ones. The clinic has informed me that there is no one available to administer the next injections, leaving me unable to complete the required series of five injections within the recommended two-week timeframe. Their response has been that they cannot do anything about it, which is concerning given the importance of timely medical treatments. I hope the clinic will address these issues promptly to ensure the well-being and satisfaction of its patients. Additionally, I hope they will improve the appointment booking process to make it more accessible and efficient for all patients.
GP surgery review: kings-road-medical-centre
Title: What an unprofessional practice!
Rating: 1 out of 5
Visited: February 2023
I have been trying since January to book an appointment over the phone but after waiting over an hour each time they just cut off or once they answered and been told they will call back and iam still waiting since February there call back
Then i been to A&E twice and they did help me and advised to visit my GP 
Regarding their app i've tried 7 times online consultation and been waiting for a reply as a sort of customer care but nothing happened and iam still waiting
Anyway iam moving to another surgery but have to leave my feedback to help other patients sharing honest experience
GP surgery review: kings-road-medical-centre
Title: Yet another dreadful experience.
Rating: 1 out of 5
Visited: February 2023
yet once again no one has bothered to put my repeat prescription through. Lady in the chemist was extremely helpful, she managed to track the prescription to find out it had been approved but not sent. So once again that means going without medication for another 4 days. A sorry is not good enough now as it keeps happening to myself and other people, so i don't need to speak to anyone from the surgery. Just speak to your staff to ensure this doesn't keep happening to myself and others.
GP surgery review: kings-road-medical-centre
Title: Service by receptionists is very poor
Rating: 1 out of 5
Visited: January 2023
For the past 19 years, I have been booking appointments on behalf of my husband but, suddenly, today they had an issue with me doing so, saying that there was no consent form. I understand the relevance of consent when reviewing results and consultations but not for booking an appointment. Even if this was a new rule, I had spoken to them only a few days ago, again on the behalf of my husband, and they made no mention of any concern of me trying to book an appointment. 
This leads me onto my next problem- I called the GP to make a booking for my husband regarding a very serious problem and they gave me an appointment in 4 weeks, not at all considering the severity of the issue I was calling about. They then said to call at 8am to book an appointment so I did but then was still not given an appointment. 

The way that the receptionists deal with patients is unacceptable. They do not listen to what we are asking for and are very inconsiderate and rude. Another incident, about a year ago, was when my daughter needed a medical form filled out and they said that she had to be at the appointment to fuill out the form. I explained that she would not be able to make it to the appointment times they'd offered as she would be at school and asked for a different option. Their response was to ask whether to then shred the form we had given them.

The service used to be great a long time ago but, over the past few years, it has been steadily deteriorating.
GP surgery review: kings-road-medical-centre
Title: Absolutely terrible
Rating: 1 out of 5
Visited: December 2022
I left a review a few months back and received a response from the Practice Manager to call her back. I called and left a message for her and sent an email too on 22/12/22, still waiting to hear back.

This practice yet again messed up my prescription and now I am without my medication as the Pharmacy no longer has it in stock. 

Such irresponsible behaviour from this practice should not be tolerated and their licence should be curtailed.
GP surgery review: kings-road-medical-centre
Title: Impossible to book an appointment
Rating: 1 out of 5
Visited: December 2022
I was unable to book a simple telephone consultation with a GP (or indeed any sort of appointment) through the app, so I called the practice.

I waited 45 minutes on hold. When I finally got through, I was told the surgery is only able to book GP and PA appointments on a same day basis. Even if they are non-urgent telephone consultations. I was told to call at 8am later in the week. 

To call in at 8am to book a non-urgent telephone appointment seems completely pointless and places undue pressure on reception staff to answer the many, many calls they are flooded with as soon as the lines open. 

It also means that people with urgent and non-urgent queries are left waiting in the same telephone queue. 

And finally, as someone who works in a hospital, I am finding it impossible to arrange my own healthcare around my job.

At least I am lucky enough that my query is not urgent. I feel incredibly sorry for those who are in real need, but are unable to jump through the millions of hoops it takes to talk to a GP.
GP surgery review: kings-road-medical-centre
Title: Full blood check up
Rating: 2 out of 5
Visited: September 2022
I usually do it once per year. They insisted to book appointment at 8:30am when the GP is open from 8:00. The nurse was late and the test was only half of the usual one I do, excluded thyroids, which I asked for and the doctor confirm to me on the telephone that he will include all the blood tests count. The wanted to test again a part of it and again the same late appointment and the nurse to come in the practice after 8:30am.... I do not understand why the staff in the practice cannot be there to perform their duties on time and  why they do not book appointments earlier. Pre covid the GP had much better service than now and I do take into account any COVID excuses any more. Especially for the reason that the staff are late. I paid enough taxes for NHS, if the GP are not running well, they should close them down. And when I need to do some tests and I can do it through the GP service, they should give me the service because they exist from the taxes I pay. I have to pay extra now to do all the tests and I still pay the tax for them to be paid. The waiting area was empty both days. It looks like they do not really want to work, but they receive a full monthly salary.
GP surgery review: kings-road-medical-centre
Title: Terrible Service
Rating: 1 out of 5
Visited: September 2022
I had ordered my repeat prescription on 8th Sep. I had a call with the Nurse on 9th Sep to confirm the prescription assuring me that the prescription will be ready for collection in 2 days. I went to the pharmacy on 11th to collect the prescription and they said that they hadn't yet received the prescription. I then called Kings Road Medical Centre, waiting 37 minutes on the phone to speak with someone and they promised me that the prescription will be ready by the afternoon. Today is the 21st and there is still no sign of my prescription. This happens a lot at this GP surgery. Sometimes they forget to send the prescription, sometimes they only issue it for a month when I need it for 3 months each time. Someone needs to look into this absolutely rubbish customer service. I will not recommend this surgery practice to anyone.
GP surgery review: kings-road-medical-centre
Title: Repeat medication
Rating: 3 out of 5
Visited: July 2022
Repeat medication within 48 hours? So why has it been sitting with you for a full day before being approved, now taking it into 72 hours? This is not the first time this has happened concerning my repeat prescriptions. There have been times when my repeat medication has been rejected, leaving me without tablets for 1-3 days, but no one can tell me why.
GP surgery review: kings-road-medical-centre
Title: Problems with repeat prescriptions
Rating: 3 out of 5
Visited: July 2022
I ordered my repeat prescription on 12th July. Chemist would normally text to say they are in 2 days later but they didn't so went there and they said they hadn't been sent one. Rang the surgery to be told it wasn't sent as a lot of people have been ill. Was told they could send a prescription to the chemist for me to collect and i could go around other chemists to see if they had any. I finally got them today for my Parkinson's, having to go 2 days without any.
GP surgery review: the-surgery
Title: What every GP practice should be like
Rating: 5 out of 5
Visited: June 2022
The doctors and their team are all highly professional, welcoming and efficient. This practice is used by several of my colleagues who also find the level of care to be exemplary.
GP surgery review: chichele-road-surgery
Title: Great experience
Rating: 5 out of 5
Visited: January 2023
Great doctors and nurse, always tried to help me.
Reception very helpful as well, had an appointment for my son, early in the morning because of the school, booked me without any problems. Very happy with the results.
GP surgery review: chichele-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Lovely team , prompt appointment  and a professional environment.  I was seen on weekend which it was great for me as I am working ,appointment was given very soon as my problem was urgent !
GP surgery review: chichele-road-surgery
Title: Great service
Rating: 5 out of 5
Visited: December 2022
Hello all, I've experienced wonderful service from this practice, of an exemplary nature - from reception team to clinicians. Regards !
GP surgery review: kilburn-park-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: October 2023
The practise has gone downhill considerably. 

In recent months I have:

Had an in-person appointment that was over an hour late and the doctor barely let me speak. Gave me no time to ask questions and rushed me out the door because she was behind. 


At a later date I tried to ring about the same issue to request emergency medication and could not get through at all. I instead rang 111 who rang my GP for me was told to expect a call at 4pm the next day. The GP rang at 6pm. 

I have also recently requested a sick note extension online and had to ring to chase this as it was not provided despite instructions saying to request this online. I was told it could not be issued until I spoke to someone and that they would ring the following week. I received no call and was provided the extension without the consultation I needed (contradictory to bring told I couldn't have an extension without consultation and no explanation given for this).

As I did nor receive the call I was expecting I rang and requested a consultation and was told to expect a call a week later and told I would receive a text confirming the time. No text came so I rang to chase this and was given a large 4hour time window for the call. 

The day finally came and I never received the call. I called them to chase this lack of call and was told they tried to ring (no evidence of this and nothing on my call history). They said I had to ring back the following week to request a new appointment. I then received a text at 6.45pm when the surgery was closed saying they couldn't reach me by phone (they did not attempt this) and to ring to request a new appointment. 

Throughout this a number of receptionists I have spoken to have been devoid of empathy. 

In all I was told on the 26th September by a receptionist I needed to talk to a doctor and it is now 13th October and despite several attempts and two different days of sitting waiting for a call I am still yet to speak to a doctor. 

There has been no apology given at any stage. 

I feel truly abandoned by this GP practice.
GP surgery review: kilburn-park-medical-centre
Title: really good
Rating: 5 out of 5
Visited: July 2023
Telephone answered after 2 rings
.rang back in 1 hour
visited doctor for face to face same day.
got medication same day.
GP surgery review: kilburn-park-medical-centre
Title: poor practice
Rating: 1 out of 5
Visited: March 2023
tried to book Dr's appointment. Could not. Was made to feel worthless and my health was not important. I don't understand why the receptionist insisted in knowing why I wanted an appointment and then after telling them, they said there were no appointments anyway. The issue that I am worried about is lifechanging. It is is wholly inappropriate to have to discuss such things with the receptionist. They are not subject to the same professional code of conduct as Dr's. Further, the receptionists complete lack of empathy was really not good. I think the Welsh father of the NHS would be turning in his grave if he saw what the NHS has become.
GP surgery review: kilburn-park-medical-centre
Title: Poor Poor Practice
Rating: 1 out of 5
Visited: February 2023
I have been attending this practice for the past 10 years in which up until 4 years ago was good. Since then you cant get a face to face appointment and the staff are extremely rude and unfriendly. I will defiantly been looking for an alternative GP!!
GP surgery review: kilburn-park-medical-centre
Title: Poor practice
Rating: 1 out of 5
Visited: January 2023
The staff of the clinic are very rude and unprofessional . They don’t give me face to face appointments with the doctor so they said last week that if I called Tuesday morning I can get routine appointments but unfortunately they don’t give me an appointment moreover they said all appointments are finished in early morning before 8:15 so mean reception she doesn’t listen to me so please don’t go to this clinic and safe your life
GP surgery review: kilburn-park-medical-centre
Title: It’s time to move
Rating: 1 out of 5
Visited: December 2022
I called this morning and was told I would be placed on a list for urgent contact by a pharmacist. I didn’t want to take a GP appointment unnecessarily . Several calls to the practice throughout the day eventually resulted in a prescription being sent too late for delivery. I was advised next time to take an urgent GP appointment. I’ve been with this practice since the late 70s, they moved without informing me and I guess it’s time for me to find a better service elsewhere. So sad it was a brilliant practice.
GP surgery review: kilburn-park-medical-centre
Title: nightmare surgery
Rating: 1 out of 5
Visited: September 2022
I dont really know what has happened to this surgery as it is now almost impossible to get a face to face appointment. Every time my whife or I call to get an appointment we are told there is none and to call another day. My GP is apparently working only part-time, all the other ones are also busy. The recepcionists which are probably fed up of dealing with frustrated patients arent of much help either......
And when you are lucky enough to get an appointment is not even held at the surgery but at St Charles hospital which obviously is not as local as the surgery and you need to get the bus. I thought the hole point of surgeries was to be local to their patients.
I am sure the GPs are trying their best but the system for booking appointments and the dynamic of the place is far from good. And it has such a negative impact on the patient's experience.
I have read other reviews complaining of the same issue...So the question is Will you do anything about it? Or will it fall into deaf ears?....I really hope is not the latter
GP surgery review: kilburn-park-medical-centre
Title: Truly appalling place
Rating: 1 out of 5
Visited: August 2022
The question “when did you visit the GP?” is a joke as you cannot get an appointment here. Even a telephone consult is difficult to get. There are no named doctors allocated to patients and there is no continuity of care. My 80 year old mother has Alzheimer’s and hasn’t been seen by a doctor in over 2 years. We also now have to get a bus to St Charles Hospital as the surgery is closed. There are also some very rude receptionists here who speak to you with no respect, care or empathy. This is a terrible place and should be closed down
GP surgery review: kilburn-park-medical-centre
Title: Worst practice!
Rating: 1 out of 5
Visited: July 2022
Terrible gp surgery. main surgery has closed leaving patients having to go to st Charles hospital where they are now based. Originally told patients this was temporary but it has been well over a year now with no chance of surgery reopening. There’s hardly any GP’s or nurses left, and trying to get an appointment is impossible. I will be leaving this surgery but anyone thinking of joining don’t bother! They need to admit defeat and close down!
GP surgery review: kilburn-park-medical-centre
Title: Not a good practice at all
Rating: 1 out of 5
Visited: March 2022
I'm afraid Kilburn Park surgery doesn't commit to their patients. It's a ghost surgery. Nobody is  on their primary location. Just one GP registered and one Nurse working remotely or not at all. Can't work like that. It was a good practice 2 years ago. The surgery's management is pretty precarious. It's a total shame. I'm very sad to say this but intervention is needed. I'm not the only one saying all the above.
GP surgery review: mapesbury-medical-group
Title: not great
Rating: 1 out of 5
Visited: June 2023
I have been waiting for 2 days for a Dr to call me both days no call from the Dr 
I have diabetes been left with no tablets for my diabetes. I will complain to the medical board about this matter
GP surgery review: mapesbury-medical-group
Title: Personal, friendly, knowledgeable help
Rating: 5 out of 5
Visited: March 2023
Every time I've asked the Widmill team for help, they've been friendly, extremely helpful, and they've always arranged some timely assistance - proceeding over and above what one would expect. Their kindness and approachability have been outstanding, for me and my family. This human care and contact is, I feel, way better than the impersonal web-based interface that seems to be taking over. People need to appeal to people, not this impersonal, mechanistic stuff that is creeping in, in my opinion.
GP surgery review: mapesbury-medical-group
Title: Warm and welcoming
Rating: 5 out of 5
Visited: February 2023
My first visit to this practice. Was amazed to get through and be called back and invited to come in. Reception and doctor were so welcoming and kind. I could have cried. My previous GP practice were horrible. This is the NHS at it's best.
GP surgery review: mapesbury-medical-group
Title: Excellent Every Time
Rating: 5 out of 5
Visited: February 2022
Every time I call or visit, I receive excellent service from reception staff to the doctors all go above and beyond to help. Today was no exception. I am so lucky to be a patient here.
Thank you everyone for all the hard work and for the excellent care that you provide for me and my family.
GP surgery review: staverton-surgery
Title: Appalling service
Rating: 1 out of 5
Visited: October 2023
Been registered with this GP for years. Service in the last 2 years has been dreadful - 3-4 week wait for appointment with named doctor, telephone appointment call backs not kept, paperwork handed in mislaid and not actioned.
Avoid this practice if possible
GP surgery review: staverton-surgery
Title: Poor  and unacceptable service
Rating: 1 out of 5
Visited: August 2023
Clearly this GP has far too many patients and they do not employ adequate staff to provide even a basic service
My appt which I had waited weeks was cancelled with a few hours notice
No attempt was made to find another slot (cancellation) and now face another 10 day wait with the likelihood that the appt will also be cancelled. 
Have had appts in the past, waited 40 minutes and had to leave. As slots are only 10 minutes, obviously private patients are being seen immediately?
This practice now seems to be staffed by part timers and locums
GP surgery review: staverton-surgery
Title: Considerate nurse service on this occasion
Rating: 5 out of 5
Visited: July 2023
Date: 15/07/2023

I met first time the Nurse Sadia at Saturday Surgery , today, for my "Inclisiran" Injection, under NICE nhs programme, after hospital dispensation of 3 previous same injection.

On this occasion, She had time to explain me more what it is used for.  Thank you all at Staverton.
GP surgery review: staverton-surgery
Title: Kind, considerate and competent
Rating: 5 out of 5
Visited: May 2023
I visted several times, for the nurses to deal with dressing ulcers. I found them to be friendly and extremely helpful. Their warmth and  kindness were evident, and they put me at ease with pleasant conversation. Prompt and efficient, they gave me confidence in their expertise, especially recently. I can recommend them highly.
GP surgery review: staverton-surgery
Title: Excellent service
Rating: 4 out of 5
Visited: December 2022
Excellent service from the practice recently for my son and for myself. Responsive, efficient and very helpful.
GP surgery review: staverton-surgery
Title: Mixed bag - but ultimately usually stressful
Rating: 3 out of 5
Visited: November 2022
The regular GPs at this practice are pretty good and one in particular is probably the best GP I've ever had, so if you get them, this is a great place to get healthcare. Unfortunately, the stuff about the reception team in the other reviews does have something to it. It's actually quite frustrating because you can sense that everyone at reception is a nice person (although I have seen the needlessly inflame situations with patients in the past) but the way they communicate is just really, really bad. A lot of what's happening is that because their busy, their rushing, and therefore not listening properly, which means you have to repeat everything a million times. It would be so good to look at some training around this because I truly believe it will make the teams work easier for them and improve the patient's experience. I've notice in the comments you mention that you use call recording, so please do feel free to listen to the call I placed yesterday for an example of this when I was requesting your complaints procedure. There does sometimes seem to be some sort of strange disorganisation amongst the team too. On my last visit I really felt for the receptionist that had already started checking me in being continually interrupted by other colleagues asking me the same questions trying to check me in at the same time?
GP surgery review: staverton-surgery
Title: Speedy responses and kind staff
Rating: 5 out of 5
Visited: November 2022
My daughter was very poorly, and I was very concerned about suspected meningitis. I contacted the surgery, and had a call back within the hour from the GP who performed a virtual assessment. They were still concerned so arranged a face to face visit within the next 2 hrs. The staff were kind, courteous, reassuring and ensured that we were seen promptly. They offered further appointments if her condition hadn't improved. The surgery and staff are fantastic and are great at answering the phone on the day for concerns.
GP surgery review: staverton-surgery
Title: reception staff
Rating: 2 out of 5
Visited: June 2022
Reception staff are rude don't listen seem to have a don't care attitude when on the phone. Nothing is done about their attitude towards patients. I'll be reporting them directly to a doctor when I see one next. People  go to the doctors  for help but the Reception staff don't help the situation.I also went to see a doctor last year for my bad menopause I was told to go Holland and Barratt.