janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-fryern-surgery
Title: So efficient
Rating: 5 out of 5
Visited: March 2022
My family and I have recently moved across to this GP surgery having been at our previous surgery for 40 years and so far we have been very impressed. The reception staff are friendly and very helpful and my recent appointment with a GP was so efficient (10 minutes to remove and replace my implant was absolutely outstanding!). The move to this surgery has been one of the best decisions we have made. My parents have both had to access the surgery recently and both have received exceptional treatment. Overall we are extremely pleased.
GP surgery review: the-fryern-surgery
Title: Poor Communication from Reception Staff
Rating: 1 out of 5
Visited: February 2022
This surgery has an extremely long call waiting time and I could hear receptionist staff chatting loudly to each other and do not pay attention or be courteous to their client. When challenging them about their behaviour and manners found them non-apologetic.
Need investment in staff training and communication.
GP surgery review: coastal-medical-partnership
Title: Sympathetic service
Rating: 5 out of 5
Visited: December 2023
I was pleased to have very good service at the reception desk of The Arnewood Practice. The receptionist was very quick to identify just how stressed I was and was able to organise a second telephone consultation for an elderly member of my family who needed an urgent alteration to a prescription. 
We have had excellent service from this surgery over what has been a very difficult 2 years.
GP surgery review: coastal-medical-partnership
Title: Excellent
Rating: 5 out of 5
Visited: December 2023
Really lucky to have such a great practice(Barton).Have given excellent support over last few years with ongoing problems I have had,and always very helpful.Even last afternoon before closing for the Festive Season!!
Thank you!!!
GP surgery review: coastal-medical-partnership
Title: Declining Quality
Rating: 1 out of 5
Visited: November 2023
I received a text message asking me to book a blood test at the practice, which I booked. When I arrived the HCA taking my test asked what I needed and said no request had been received from the GP so they could only test for the same things as last year. The results on the NHS app showed six out of the seven tests were abnormal with one result recommending a referral to a specific service. Despite the results I heard nothing from the practice and no referral was made. 

It's bad enough that patients are asked to attend blood tests with GPs making no effort to confirm what is required, that's a clerical error. To have tests that come back as "abnormal" with a recommended referral that isn't followed up by the practice is unforgiveable.
GP surgery review: coastal-medical-partnership
Title: Great Srevice
Rating: 5 out of 5
Visited: November 2023
I have been very impressed by the service Coastal Medical in Spencer Road, New Milton, have given my parents and my husband recently.
Sadly, my dad passed away in May 2022 but he received so much help and care from this surgery; this has now been continued with my mother, who is 95 and in a Care Home. She has various medical issues which worry her, but the surgery have been very thorough in trying to help her, carrying out various tests and prescribing medication. They have visited her recently in the Home and been extremely kind and helpful. 
My husband has also received great service, having found that he has ischemic heart disease which runs in his family. He has received a great deal of assistance, having been prescribed medication and sent for quite a few tests/to see consultants.  His medication is constantly reviewed to ensure the best results.
I have been quick to moan that I can no longer get an over-60 health check unless I have underlying issues; however, I can weigh myself and do my own blood pressure, and when I requested a cholesterol check, the blood test was carried out very quickly. (My cholesterol is perfect).
We have also been called for our flu/Covid injections regularly.
We are all very pleased with the service we get from the surgery in Spencer Road.
GP surgery review: coastal-medical-partnership
Title: Excellent service
Rating: 5 out of 5
Visited: November 2023
I raised a health problem via econsult in the afternoon of 2nd November; I received a call from the Doctor the following morning requesting a sample which I gave early afternoon on the 3rd November. I then received a call that afternoon to discuss symptoms and treatment leading to a prescription which I filed at the local pharmacy that day. Pleased to say the treatment was successful and the service I received from the Surgery team was exceptional and impressive.
GP surgery review: coastal-medical-partnership
Title: Lovely staff
Rating: 5 out of 5
Visited: October 2023
I always find the team at New Milton to be helpful, informed and efficient.  They make you feel comfortable and I have always received a great service.   I have not required an urgent appointment but for blood tests and diabetic checks amazing.
GP surgery review: coastal-medical-partnership
Title: Haven't been able to get an appointment
Rating: 1 out of 5
Visited: May 2023
I booked an appointment after being on hold for 30 minutes and in a queue, the closest appointment was two weeks, not even with my doctor. I go to the doctors on the day, the queue was going out the door, and apparently there was no appointment ever booked. I just tried to phone again a week later. The phone was ringing for 20 minutes, after they finally pick up, they tell me that the computers are broken and that I have to phone back. I asked when, and they hung up on me. I have been going here ever since I was born, and it has been this bad since the beginning of the pandemic. The NHS needs to be funded more so they can hire more staff and doctors.
GP surgery review: coastal-medical-partnership
Title: Great service
Rating: 5 out of 5
Visited: May 2023
My recent experience of Arnewood Practice was efficient, friendly and very thorough. I had a face-to-face appointment with a doctor in good time after my initial e-consult and I also received tests (via Lymington Hospital and the nursing team at Arnewood), treatment and follow up phone calls. This was all done in a very impressive time frame given the pressures you are all under in the NHS and given my condition was not an emergency issue. Thank you to the whole team.
GP surgery review: coastal-medical-partnership
Title: Practice in disarray
Rating: 2 out of 5
Visited: October 2022
I am 82 with various health problems and completely unable to see my designated doctor. Follow ups on the various conditions I have are so piecemeal that I feel totally unsupported by this practice. I have been a patient here for 60 years and have never felt like this before.
GP surgery review: coastal-medical-partnership
Title: Astoundingly ignorant of the outside world!
Rating: 1 out of 5
Visited: February 2022
Having had a text confirmation of an appointment for my elderly Father on December 3rd, I drove for two hours to help him get to the appointment only to be informed that the medical staff had decided to cancel the appointment but hadn’t thought to make form anyone of that decision. I will now drive for another two hours having taken a days holiday off work. It is a complete fiasco and the receptionist could not even bring herself to apologise.
GP surgery review: brook-lane-surgery
Title: Brilliant receptionist
Rating: 5 out of 5
Visited: July 2023
What a brilliant receptionist. I just phoned for a an appointment for my diabetic review and I got a wonderful cheerful receptionist . Thank you very much
GP surgery review: brook-lane-surgery
Title: Great service
Rating: 5 out of 5
Visited: July 2023
Thank you for dealing with my enquiry this morning.  My request was dealt with within 2 hours. Fantastic service from a really good surgery.
GP surgery review: brook-lane-surgery
Title: Exemplary
Rating: 5 out of 5
Visited: June 2023
I had some symptoms and I was called in to the surgery very promptly. Tests were carried out and results returned very quickly. My mind was put at rest and I wish to thank everyone at Brook Lane for their professsionalism and hard work. I am really grateful.
GP surgery review: brook-lane-surgery
Title: Excellent Surgery
Rating: 5 out of 5
Visited: June 2023
I desperately needed to see a Doctor on Friday 2nd June. I rang the surgery and explained my reasons and was seen later that morning. I would like to say a huge thankyou to all the staff. The receptionist was very understanding and the doctor very thorough. I have been with this surgery for nearly 30 years and can honestly say I have always been treated with the most utmos respect. Again a huge thankyou to every member of the staff at the surgery. I know how difficult it is at the present but this practice still continues to give its excellent service
GP surgery review: brook-lane-surgery
Title: Brilliant Service
Rating: 5 out of 5
Visited: April 2023
What a lovely receptionist. I phoned up to get an appointment because of numbness in my leg. Nothing was any trouble for her. She went to find out if it was urgent when she came back I had an appointment the same day. Absolutely brilliant. Well done to receptionist and the doctor I saw that day.
     Thank you
GP surgery review: brook-lane-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2023
I would like to thank the reception staff and my Doctor for sorting my medication.After going round in circles with the chemists I finally recieved them today Thankyou so much.
GP surgery review: brook-lane-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: January 2023
I have nothing but praise for this surgery.  I have been with them for over 25 years and can honestly say I’ve never had a bad experience.  The reception staff are extremely polite and couldn’t be more helpful. I was asked if it was urgent and did I need an appointment same day, it wasn’t so I was given an appointment for 2 weeks time.  The doctor I saw was very thorough, friendly and I felt in no way rushed and would like to thank them for a very efficient service.
GP surgery review: brook-lane-surgery
Title: Great GP surgery
Rating: 5 out of 5
Visited: November 2022
I moved to this surgery about 3 years ago from another local one, so glad I did. I have nothing but praise for the reception/admin staff, nurses & GPs. Their Covid Vac & Flu Jab clinics are like well oiled machines. I have received great support and care for my various health issues. The best GP surgery in the area.
GP surgery review: brook-lane-surgery
Title: Avoid - Register elsewhere.
Rating: 1 out of 5
Visited: February 2022
Rude, unprofessional, abrupt, and insensitive reception staff. I’m sure the doctors are great, but the gatekeepers to their services are absolutely dreadful. 

It is very difficult air one’s grievances without breaking the guidelines for leaving a review, but suffice to say this has been one of the very worst experiences of a GP surgery I’ve ever had - I would love to go into details but the review would just be taken down. Honestly, just register yourself elsewhere else!
GP surgery review: lockswood-surgery
Title: Not great
Rating: 2 out of 5
Visited: November 2023
I go to this surgery for my depo contraceptive injection, I get it every 3 months and it has to be on a specific date. Usually no issue getting an appointment but my last 3 have been awful. I called up the first time to get it and the receptionist told me the date and I ran with it as I thought I must have gotten it wrong. I had not got it wrong and when I arrived the nurse told me I was 2 weeks late for it which is way above the time you should have it! This was resolved well and I think the practice manager got involved as a result which was good. But still was not a great experience for me being 20 years old and not wanting pregnancy scares on a Friday morning! The second time they managed to squeeze me in at 4:40 on a Tuesday, luckily with my job I managed to take some time back to leave early but I work in Southampton so getting from there to Locks Heath can be challenging if you don’t have much time. Got there about 7/8 minutes late and the receptionist checked me in as the screen wasn’t working, I took a seat and then she proceeded to shout in front of a full practice that I was late. Went in to get my injection and the usual nurse did it and was very expressive about the fact I was late and muttered that she was going to be late home now because of me. I felt very disrespected after this but I have to get this injection so I was back 3 months later, today 7th November. I called 3 weeks in advance like I was told to book my appointment but they had nothing that fit within my diary (which is quite open) so I called back the week later as I was told and got an appointment for 1 week later than it was due which is medically fine. I arrived and the first thing the nurse said to me was that I was 7 days late and tried to turn it on me by saying I need to call 3 weeks in advance but I did. This practice prioritises elderly and babies so when people like myself who need a 10 minute appointment for a jab can’t get one and then get moaned at that we’re late for the jab. I used to be okay going to get this jab but now I dread it because of how I’ve been treated previously.
GP surgery review: lockswood-surgery
Title: Very poor service
Rating: 1 out of 5
Visited: October 2023
i had a accident on 27th april 2023 then had a x-ray on the 29th april,
then told it was ligamemts,then i asked this practice for another x-ray,the first text i got i didnt need a second x-ray,finally got another x-ray then told i will get the result a month later,on the first day of my holiday 19th october 2023 a text I had a healing fracture,and it was only 4 weeks old,on top of this they wont even give me a repeat prescription of the same tablets i keep asking for.
GP surgery review: lockswood-surgery
Title: Pleasant helpful staff
Rating: 5 out of 5
Visited: September 2023
Went for a flu and COVID jab today. A bit of a wait , excellent treatment by all staff , highly recommended practice glad I'm registered there.
GP surgery review: lockswood-surgery
Title: Excellent Help from Reception Staff
Rating: 5 out of 5
Visited: July 2023
Appointment with physiotherapist arranged at Practice the day after I reported a foot problem.  Condition diagnosed and way forward mapped out.  Wow!
   Receptionist who arranged referral most efficient, asking excellent questions.  Subsequently, her colleagues were most friendly, understanding and helpful.
GP surgery review: lockswood-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
The follow up from knee surgery has been brilliant by my surgery - very quick. I was showing low levels of an item on a blood test whilst in hospital and this evening had a call from a GP there to discuss. I also received a visit from a Health Visitor to do a full blood count. I have never been able to fault the doctors and nurses at the surgery.  The  receptionists are always polite and friendly as well  We are very lucky to have them in our area.
GP surgery review: lockswood-surgery
Title: Cannot get a routine appointment
Rating: 2 out of 5
Visited: April 2023
I have tried calling at 10 am on the designated days.  Firstly the line was busy and the message said to call back later.  Yesterday I called at 10 am and waited on the line until 11:05 am and when the call was answered I was told that they had no routine appointments left!  I was told to go online today and book, but no appointments were available.  I was also told to do an e-consult but all I want to do is book an appointment to speak to a doctor about some issues I am having which I feel do not equate to triage but at nearly 59 years old these issues are now concerning me but because I have picked up the phone months ago and now tried again I feel I should leave them as it is no longer possible to book appointments for 3 weeks to see a doctor and I should be ready at 10 am on designated mornings to scramble to get an appointment for two weeks or nothing!  Is this what we are reduced to?
GP surgery review: lockswood-surgery
Title: Outstanding service!
Rating: 5 out of 5
Visited: February 2023
I consulted this surgery for the first time in October 2022 for what was not a serious condition. Since that time the GP who took up my e-consult has seen me once in person and has contacted me regularly to get updates and arrange medication. They went beyond anything I expected to get to the bottom of the problem and I could not be more impressed with the treatment I received. GP's and the NHS take a lot of criticism at the moment and I felt it was time they had some praise for an excellent service.
GP surgery review: lockswood-surgery
Title: Awful practice
Rating: 1 out of 5
Visited: December 2022
For the past 6 months, every time me or my wife, tried to book an appointment with them we couldn’t - it’s physically impossible.
They don’t have a queue system so you have to keep calling continuously - and even so it’s always busy.
Today I had 64 attempts and I just gave up.
Yesterday I managed to get through, after a similar number of attempts and when I did the receptionist said that something was not alright and I should call back tomorrow.
No other option than change practice or go private.
Appalling experience.
GP surgery review: lockswood-surgery
Title: Outstanding Service
Rating: 5 out of 5
Visited: November 2022
I had a problem with my Covid record on my NHS login, a rogue entry was on there which was not for me.  This was stopping me booking my Covid booster which I wanted to do.  The surgery went out of it's way to ensure I was able to have it when my husband did.  They did not have to do this but they did and for this I am very grateful.
GP surgery review: lockswood-surgery
Title: Receptionist humiliated me in front of other patients
Rating: 3 out of 5
Visited: October 2022
It is difficult to get through to get an appointment, but once on triage list you can speak to a Dr who will decide what happens next. Most drs are generally good.

Whilst most of the reception team are generally pleasant, on this occasion though, one of the receptionists refused to act on what the Dr advised me to do regarding a urine sample. This receptionist called me back from the toilets and basically humiliated me in front of other patients over what to me is a sensitive subject. This receptionist was rude and blunt which took me by surprise, saying that I couldn't leave a sample with them, and proceeded to say that what the Dr had advised me to do was wrong and to come back the next day. This meant that I wouldn't be able to start my treatment on the day as advised by the Dr as this would void my test results. I left feeling very upset as I didn't expect that situation to arise. I had to call back to ask to speak to my Dr again to clarify what I was supposed to do as I was feeling unwell and was now in a situation where starting treatment before a test could void the lab results, but delaying treatment could make me feel worse. This wasted more of my time and the Drs time.

A senior receptionist did call back to apologise as could hear how upset I was, acknowledging a failure within the reception team, but it shouldn't have been required. I hope that the reception team are briefed on the correct way to deal with sensitive subjects, and certainly not block the course of medical action between a Dr and their patient.
GP surgery review: stubbington-medical-practice
Title: Caring and empathetic
Rating: 5 out of 5
Visited: July 2023
Phoned gave details of my concerns about my father's breathing due to COPD,triage call made to assess! visit of 2 members of the team visited next morning... reassurance and explaining very professionally to help my father deal with his health problems with the support in place! Thank you so much
GP surgery review: stubbington-medical-practice
Title: 5 Star Service
Rating: 5 out of 5
Visited: June 2023
I called 0800hrs and was placed on nurse triage.  Nurse called that morning and I was prescribed antibiotics and asked to provide urine sample.  Antibiotics did not work.  Called 0800hrs following week and was placed on triage list.  Nurse called that morning I was booked telephone call with GP that day.  Further antibiotics which did not work.  Completed eConsult.  Nurse called within the hour and booked face to face GP appointment that day.  Saw GP had examination, further samples taken and different medication prescribed which appears to be working.
All persons at the practice were very helpful.  What a brilliant service this is.  I really felt cared for, listened to and respected.
I have been with this surgery for many years and have never had a criticism in my mind.
Thank you to all the staff at the practice.  I am very grateful for the part you play within the NHS.
GP surgery review: stubbington-medical-practice
Title: What is happening to our Drs Surgeries??
Rating: 2 out of 5
Visited: March 2023
To call up and be told out right that you cannot make a dr’s appointment is absurd. Apparently all appointments are released at 8am for the following week and only 7 are available for next week?? All of which have gone and there was a queue of people waiting at the surgery to try and get 1/7 who were then turned away. What happened to being able to speak to a Dr and discuss any health concerns? This is disgusting in this day and age. I mentioned that as a care provider they have a duty to offer a solution to patients and I was met with a solemn note of silence and “yes I agree it’s not good”.
GP surgery review: stubbington-medical-practice
Title: Very good
Rating: 4 out of 5
Visited: January 2023
Ear Microsuction very efficient.Painless.
Have had slight pain 6th Jan but procedure went very well
Very good communication
GP surgery review: stubbington-medical-practice
Title: Amazing experience from start to finish
Rating: 5 out of 5
Visited: January 2023
So impressed with the service I received.  I called for some advice and was dealt with quickly and efficiently.  Offered an appointment on the day and treatment plan given. Prescription sent to the chemist immediately. Compared to many other surgeries who only offer e-consults and have very long waits, I feel I have always been able to speak to someone straight away at Stubbington Medical Practice. If I or my family need to be seen they do so in a timely manner.  Thank you to all the staff there.
GP surgery review: stubbington-medical-practice
Title: Shocking experience
Rating: 1 out of 5
Visited: December 2022
I went for blood test to Stubbington Surgery recently. The nurse  who took my blood,  done everything fine .... appart from the most important thing. She did Not wash/sanitise her hands or put on a pair of gloves. I was completely shocked, as she literally touched everything possible , the door to the waiting area, the keyboard, her pen, the needle, the tubes, my arm, my vein where she inserted the needle and God knows what else. I thought I have been very unlucky and she just forgot it during my visit, but my husband went to have a blood test  a week later and he had exactly the same experience. No handwashing No gloves. This is absolutely unacceptable from any health care workers.