janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: highcroft-surgery
Title: Nightmare
Rating: 1 out of 5
Visited: December 2023
This doctors surgery is the worst I’ve ever known or heard people talk about, I have been messed around so much the past year!! I wouldn’t recommend anyone joining this surgery, I call to see a doctor I’m told I can have a call with a pharmacist it’s rediculous
GP surgery review: highcroft-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: November 2023
Been a patient here for around 11 years, staff have been amazing and really supportive.  I feel as though the empathy and professionalism is always there. 
Always a response from e consults and drs always call on the day they suppose to
GP surgery review: highcroft-surgery
Title: Great Surgery
Rating: 5 out of 5
Visited: September 2023
I just moved from another practice and the healthcare service I experienced at Highcroft was amazing. Right from reception staff to clinical staff, the professionalism displayed was exemplary. This Surgery is quite technology driven. Surgery has health kiosks near reception for patients to self check blood pressure, weight etc, the appointment self booking links option to choose appointment date and time is so welcome !
GP surgery review: highcroft-surgery
Title: Fit to fly signature from a GP
Rating: 0 out of 5
Visited: August 2023
I am 27 weeks pregnant, diabetic and due to fly to France in 3 weeks time. I contacted my midwife to obtain a signature for a fit to fly certificate (insurance purposes). They advised me to contact my GP.  
I contacted the surgery. After 27 attempts the receptionist answered and I explained what I needed. I was told I would need to see the GP. They made me a non urgent appointment.  
I took unpaid time off work to attend the GP appointment. On arrival at the the receptionist told me that the GP would not sign the document, nor would they see me. I asked if had not felt that a simple phone call to relay this information would have been appropriate. They shrugged and said contact my obstetrician. I said I don't even know who that is.  
They shrugged again!
GP surgery review: highcroft-surgery
Title: Great Improvement
Rating: 5 out of 5
Visited: June 2023
I had an appointment yesterday for a   persistent ear infection, and I was extremely pleased to get an appointment the same day. The Lady on the phone was really understanding and handled it very professionally.   

The telephone system has much improved and with shorter waiting times.
GP surgery review: highcroft-surgery
Title: Fabulous people
Rating: 5 out of 5
Visited: February 2023
Never had a problem here.Considering the volume of patients they have to help everyday,i think they manage exceptionally well.Everyone is kind.Its easy to forget sometimes that the staff are under alot of pressure.I try very hard to be mindful of that.The doctors and nurses are incredibly good listeners.I worry alot and often need reassurance.I understand that the phonelines are often incredibly busy so i tend to ring them later in the day,which i find much easier.The surgery itself is absolutely lovely.Always warm and very clean.Credit to the cleaning staff for their hard work too.Blood test results in my experience are usually very quick,which is excellent if you worry like i do.
GP surgery review: highcroft-surgery
Title: Some good practice
Rating: 3 out of 5
Visited: February 2023
I saw a Dr on 2 February and they deserve praise and some positive feedback. The Dr was running behind time, it would seem the surgery had been particularly busy, and there was some very sick patients. Despite this, the Dr took her time to listen to the presenting complaint (which was complex and not a straightforward case), but it never felt rushed. She asked questions and showed empathy whilst also being very professional.

She was methodical in explaining her findings clearly and concisely. She informed us of the plan and the reasons for instigating all the tests she had decided to carry out. She was also very thorough in looking through the history of the presenting complaint and picked up on information that had been missed on the previous presentation to another Dr at the practice. 

She made us feel at ease and also should be commended for her genuine enthusiasm to try and resolve the presenting condition.

We felt very reassured and cared for. Her recommendations to the practice were not followed and so she chased this up some days later. Very thorough and all Drs could learn from her.
GP surgery review: highcroft-surgery
Title: I am very pleased
Rating: 0 out of 5
Visited: December 2022
I am very pleased with the treatment that I have received at the Ulcer Clinic. The nurses are very professional but kind, considerate and helpful. At last, my leg ulcer is healing, after having had six months of treatment at a practice surgery. At that surgery, I feel that my ulcer was not healing.  
Just by chance, by having an appointment with another nurse, who happened to mention that there was an ulcer clinic, I was referred here. I wish that I had started coming here months earlier. I feel that my ulcer would have been healed by now.  
By putting up with months of attending a general practice clinic three times a week, having sometimes very painful dressings, I feel that this has contributed to my high levels of anxiety, for which I am now having treatment.
GP surgery review: highcroft-surgery
Title: How can this establishment be called a GP practice?
Rating: 1 out of 5
Visited: December 2022
This establishment is causing more mental  health problems than helping patients…..
The stress and upset caused by not being able to talk to to or get advice or appointments was bad enough…. But now after 120 

attempts alone, just to try to get a ring tone is just beyond acceptable. 
econsult is never active…. You just get links to 
111 and faq ….I’ve been with this surgery for many years…..I’m done!
GP surgery review: stenhouse-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: December 2023
Had quite a bit of contact with this surgery over the years and really it's a good practice - receptionists nurses doctors and physios - thanks for looking after us and all your hard work
GP surgery review: the-calverton-practice
Title: Brilliant Pharmacy Service
Rating: 5 out of 5
Visited: November 2023
Needed help with my husband’s medication following recent eye operation and as usual the Pharmacy Department came up trumps. They never fail to help and support us. The service deserves a “Gold Star”. Thank you once again.
GP surgery review: the-calverton-practice
Title: Shocked how this practice works
Rating: 2 out of 5
Visited: September 2023
Today I was shocked when I rang to make an appointment to see my doctor. I was told I would have to wait four weeks just for a consultation. I asked what if I felt I had some serious issues and concerns , absolutely shocking the response I was given , call 111 or walk in to a walk in center. After we the call ended I just sat in amazement it’s like them just pushing me back out the door I came in. I honestly don’t know which way to go forward now .it upsets me having to write this review as I know how pushed the Nhs is at the moment but to me I feel this is not acceptable.
GP surgery review: the-calverton-practice
Title: Really caring practice
Rating: 5 out of 5
Visited: May 2023
On Friday 19 th of May 2023, I phoned up for an emergency appointment, due to a deteriorating back condition, the receptionist I spoke to  was lovely and very empathetic , I can not thank her enough for her kindness and professionalism, as an ex nurse myself I can sympathise with what the surgery and the staff that work on it are going through.
I see so much negativity from people moaning about different things.
Anyway will you please pass onto the receptionist my upmost thanks.
I did get to see the dr, who again was very professional and empathetic in what I was experiencing with my back.
After examining me and finding reduced power and numbness in my legs, she proceeded to ring the spinal unit for advice.
I ended up going to be assessed at the QMC, if it wasn’t for her quick thinking and actions I might not have been walking today.
I’m now waiting for an urgent MRI and under the care of the spinal team, I am walking again and didn’t require an urgent operation.
Please again will you pass on my gratitude to the dr who saw me it’s a pity I can’t mention their  names.
Thankyou both so much for you’re quick thinking, empathy and professionalism.
GP surgery review: the-calverton-practice
Title: Amazing
Rating: 5 out of 5
Visited: February 2023
Only bean with this surgery for a short time the people who have access to this practice are so lucky receptionist that look at you and deal with in a way that relaxing the doctors take time and listen I know they really care I don’t know how to thank this practice maybe  the should teach others being general practice doctor is harder than a specialist they have to diagnose everything so if your appointment is running a little late that’s because they take the time to give you there care the more you support the practice the better
GP surgery review: the-calverton-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I have been a patient at this practice alongside my children for several years. I have always been offered an appointment very promptly. Staff are extremely efficient and responded immediately when I emailed with a medication query. I am not sure how the practice is managing to maintain such high standards within a struggling NHS, but it is very impressive.
GP surgery review: the-calverton-practice
Title: Awful
Rating: 2 out of 5
Visited: November 2022
Trying to discuss an ongoing issue with a doctor is a nightmare, you can’t request a simple phone call to discuss results or next steps but are told to make an appointment which is over 4 weeks away. I thought I’d take matters into my own hands by booking a private external GP, they requested a referral letter and my medical history which I had requested for the practice to do. After weeks of chasing this I was only then told by the Calverton Practice that there is a 6 month plus waiting list for your medical records to be sent over to an external provider. I have asked for this to be sent to myself for quickness and I’m still waiting!!
GP surgery review: the-calverton-practice
Title: Professional and caring
Rating: 5 out of 5
Visited: October 2022
A huge thank you to all the team at at the Calverton Practice for the high level of service and care they have given me since joining their Practice as a patient in 2021.

While being ill over the last few months I have received exceptional service form everyone I have come across in the Practice. This has included every Receptionist, Nurse, Phlebotomist, Pharmacist, Doctor, Medical Secretaries and other Office Staff. Their professionalism and kindness on the phone and in-surgery has been second to none; I sometimes can’t believe what brilliant care they have each given me. And all this during an increasingly difficult period for them within the NHS, when their resources have been severely stretched.

They have dealt with me on every occasion with compassion and a human touch which has been very much appreciated. And … it has to be said … I’ve never before been to any GP Practice where the staff on Reception are so kind and helpful!  Just lovely.

Thanks also for their triage and appointment system which works brilliantly.

My very sincere thanks to everyone at The Calverton Practice.
GP surgery review: daybrook-medical-practice
Title: Gone downhill
Rating: 1 out of 5
Visited: December 2023
Tryng to get through to make an appointment got no hope. Trying to make an appointment once finally through got bob hope. I have been trying for six weeks to get an appointment. Due to the dire capacity myself and now my son have spent 10hrs waiting at walk in. 
This used to be an amazing surgery with lovely receptionist and on the day appointments.
I will be moving doctors sadly.
GP surgery review: daybrook-medical-practice
Title: Bad receptionist
Rating: 3 out of 5
Visited: December 2023
Rang 27 times from 8 o'clock to 8.30 to hear we are busy every time. Call into the doctors at 8.30 to be told go to the walk in centre . The receptionist wasn't interested in helping one bit. Sat in the walking  center for 41/2 hours with a bad back and shoulder.  I can't fault the walk in centre.  Over work as doctors keep sending patients down there.
GP surgery review: daybrook-medical-practice
Title: Disgusting
Rating: 1 out of 5
Visited: December 2023
Could not get an appointment, had an infection that needed treating, even went into surgery to show them but still wouldn't give me an appointment & was told to go to the walk in centre?? Spoke to the pharmacist next door to the practice who told me I needed antibiotics & to go back to receptionist & tell them what pharmacist had said, still wouldn't give me an appointment so ended up going a&e who were appalled at how I'd been treated & gave me antibiotics straight away, I am absolutely disgusted, this practice needs closing down, the receptionists attitude to patients is appalling,  would they be the same if it were a member of there family that needed treatment?
GP surgery review: daybrook-medical-practice
Title: Unable to contact by phone
Rating: 3 out of 5
Visited: November 2023
I have rung 38 times since 8.00 and everytime I stillunable to speak to an available receptionist.  It is now 09.45. I don't think calling into the surgery is an option, will just get turned away and told to telephone surgery. Extremely annoying.
GP surgery review: daybrook-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: July 2023
Saw nurse today she was sooo thorough and kind excellent service from all sraff, very friendly receptionists too
GP surgery review: daybrook-medical-practice
Title: Frustrating Surgery
Rating: 1 out of 5
Visited: June 2023
I understand that during COVID, times were difficult but now we are out of the worst of it, the surgery doesn't seemed to have got back up to speed. I have been trying to speak to someone for medical advice regarding my son since 08:00 this morning, it is now 10:30 and I have only just got through to the queue (18:00 minutes on hold and only as far as queue position 8 at the time of writing this). If this was a same day appointment call, I wouldn't have been able to get one due to the time lapsing. 
We were moved to this practice as the one near us on Queens Bower Road closed, I wish they hadn't closed in all honesty. I am considering moving to another surgery. The service is appalling in my opinion, I would not recommend it to anyone.
GP surgery review: daybrook-medical-practice
Title: “Exceptional volume of calls”
Rating: 1 out of 5
Visited: March 2023
How can the number of calls be exceptional when you can never get through? It needs to say “once again we are inundated with calls because we can’t cope, you can keep trying but you probably won’t get through” 

I have been trying daily for weeks for an appointment for my 5yo and I am yet to even get in a queue.  Yesterday I went to the practice in person only to be rudely addressed and told to come back again because there was nothing next week. 

This is beyond ridiculous. Where are we supposed to go? What are we supposed to do? They haven’t updated their practices for 30 years. What business do you know of where you can’t book online? 
These antiquated methods need to change. Absolutely disgusting.
GP surgery review: daybrook-medical-practice
Title: Poor access to GP services
Rating: 0 out of 5
Visited: February 2023
I attempted to contact my GP surgery to get an urgent medical appointment for my daughter. I called over 30 times between 8:00 am and 10:00 am but received a recorded message each time about what to do in an emergency and then was hung up. I finally got connected to a queue and the phone was answered after 1 hour 20 minutes. I was informed there were no GP appointments available and I should go to the urgent care centre.  
My daughter is feeling very poorly and needs antibiotics for a repeated infection- she does not need to go to an urgent care centre- in fact, that is likely to make her condition worse.  
In my experience this seems to be the normal level of functioning now at GP surgeries that are unable to cope with the demand.  
I wanted to log my experience today of being unable to access the health service my daughter needs.
GP surgery review: daybrook-medical-practice
Title: worse experience ever
Rating: 1 out of 5
Visited: January 2023
I had few times  bad experiences with this practice and i never put bad review but this time i will because I am a patient  4 years there and i think is the time me and my family to change GP.
The waiting lists are so long and so stressful i am   always number 10 in the que and the line just going down before I speak with someone and then i need to call again.
 I spend always 45 minutes minimum to speak with the receptionist that they think they are doctors asking so many questions why you want to book appointment that make you feel uncomfortable.
I had my blood tests a week ago I  spoke with the  receptionist 3 times and they messing around with me they told me the blood results are back and today I called again they said the blood test are not back and i need  to call tomorrow again.
Also I need to mention that they missed a blood form  for my partner  referral that was extremely urgent and we still waiting after a week the GP to referral him again for the blood test that they missed.  
So if you have alternative GP avoid Daybrook Practice
GP surgery review: daybrook-medical-practice
Title: Awful practice.
Rating: 1 out of 5
Visited: June 2022
I am truly appalled at how this GP practice is ran. There is no possible way of getting a same day appointment- the lines are constantly busy an reccomend you call between the hours of 8:30/10:30 to which you get cut off due to such high demand calls. I then phoned to book a future appointment seen as I could not even get though to the line of same day appointments and was told that there is absolutely no availability and my only option was to go to Boots pharmacy and pay a fee. I don’t have an issue with paying the price of a private pharmacy however I do have an issue with the whole booking system. I then asked another question regarding myself and had the phone put down on me. I think this doctors is outrageous.
GP surgery review: plains-view-surgery
Title: Supportive conversation and great advice
Rating: 5 out of 5
Visited: November 2023
I booked an appointment with the aim of getting a repeat prescription for my contraceptive pill. During the appointment, the nurse sensitively and helpfully invited a bigger conversation about the transition into peri-menopause. We discussed the potential impact on health, work and relationships, what my options were, what the research is showing etc. It was the first time I'd had a conversation like this (about me!) and it also prompted me to then talk things through with my husband. I'm really grateful for her care and support, ahead of what is likely to be a significant life transition. She's always been professional and approachable, but today I came away with a great deal more than just a prescription note.
GP surgery review: plains-view-surgery
Title: Wonderful initial experience
Rating: 4 out of 5
Visited: October 2023
I recently moved over from another local surgery rather reluctantly (due to issues accessing a specific service for my child due to being registered with city practice whilst living at a county address). I chose Plains View due to the close proximity to my address and recommendation from others. The registration process was easy, with text updates once registered - and I was greeted with a friendly, warm welcome when collecting & dropping the registration forms in. 

I soon after required a GP appointment, called at 8am, through within minutes and a same day appointment booked with ease. I found the check in seamless, reception staff all appeared happy & the waiting room while not modern was both clean and comfortable. 

I was happy with the environment, the care received from the doctor that I saw, and the follow-up plans.

I was also happy to see out of hours appointments being promoted for Saturdays (pre bookable only), as while a contractual requirement I never saw advertisement or received any offer of these within my previous practice. 

I hope this review may be useful to anyone else looking to register. 

Thank you!
GP surgery review: plains-view-surgery
Title: Good practice
Rating: 4 out of 5
Visited: June 2023
I would like to commend recent treatment for both a family member and myself regarding the gp's nurses (re asthma updates and well women assessments) and physiotherapist treatment, our mum has received great care and continuing support with both recent and past medical needs also, the surgery is growing and improving all the time and throughout the pandemic they strove to provide the care the community needed with great risk to themselves. 
following a recent personal accident I required the care of; an excellent team of gp's, with brilliant student involvement from the local university (with permission gained), a super rn's health check, and the physiotherapist, 
all health professionals have supported me through my continuing recovery, having a physiotherapist on site is an inspirational idea, working closely with the health team and saving unnecessary waiting; I was given an assessment and have been able to commence treatment virtually straight away, this has saved waiting time and has enabled a return to work sooner than anticipated, thank you for all the hard work you are an excellent team of professionals.
GP surgery review: plains-view-surgery
Title: Truly fantastic team
Rating: 5 out of 5
Visited: March 2023
I wanted to highlight the amazing work of the entire team at the surgery - all of whom have been doing everything they can to support my Dad in the early stages of his cancer diagnosis and recent related issues. 

It’s a scary time for him and my Mum and all of us, but they have been so supported by the multi-disciplinary clinical team and the reception staff that it’s made things a lot easier. I don’t live nearby but will be back and forth over the next weeks and months, and knowing they have a team close by who they know and trust to help them get what they need is so wonderful and so appreciated, especially at a time when we know the NHS is so challenged.

I often think we complain more than we complement. So I really wanted to post this today. It’s early days in my Dad’s treatment and we don’t know what will be coming. But I do know that we are very lucky to have this team supporting us and so I wanted to say thank you.
GP surgery review: plains-view-surgery
Title: Brilliant Medical Student
Rating: 5 out of 5
Visited: November 2022
Great practice! My son was seen by the 5th year medical student initially. He was absolutely brilliant, very thorough assessment and straight away put my son's mind at rest. Will make a great GP. Thanks again