janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: kenwood-medical
Title: Very helpful
Rating: 5 out of 5
Visited: June 2023
Went through IVF abroad and all the staff were very helpful, upbeat and reassuring when I was found to be positive. As a much older mum, the results were definitely miraculous when the baby was born in May. I would definitely recommend this practice to anyone with their friendly attitude.
GP surgery review: kenwood-medical
Title: Fantastic surgery
Rating: 5 out of 5
Visited: January 2023
I really wanted to leave a review to show my appreciation for the wonderful reception staff, doctors and nurses at my surgery.
I had a examination this month and was very nervous but the nurse performing it went through the whole thing, explaining, showing me all the equipment and really putting me at ease . The reception staff are so friendly , helpful and always put me at ease. I find it easy to make an appointment with the doctors who are all extremely kind and reassuring as well as brilliant at their jobs. Top class surgery .
GP surgery review: kenwood-medical
Title: Great practice & Service
Rating: 5 out of 5
Visited: January 2023
I always get a speedy response to any queries I have. Managed to see a doctor within 24 hrs for a face to face appointment. They also referred me to the community clinic for some tests too. Today I was seen for a vaccination appointment on time. The nurse explained all the relevant dates and cover for me. 
Reception staff have been friendly and helpful. I would recommend this surgery to anyone wishing to register. Thankyou.
GP surgery review: kenwood-medical
Title: No problems
Rating: 5 out of 5
Visited: October 2022
This surgery has become quite efficient and everything seems to be running smoothly. The staff are always helpful and try their best to accommodate patient needs. We have no problems and every time we require anything it’s done promptly.
GP surgery review: kenwood-medical
Title: Excellent Service
Rating: 5 out of 5
Visited: October 2022
The staff and-- Doctors are always very helpful and professional.
Over the years I have always received great service.
Much Appreciated.Many Thanks indeed
GP surgery review: kenwood-medical
Title: Very good practice
Rating: 5 out of 5
Visited: October 2022
Friendly staff specially on the reception, they try to help you out with queries, appointments ext.
I had a problem with a dvla application, and they took care of it very efficiently and in was completed in very short time. Taking appointments are easy as well alway responsive and very polite over the calls as well.
GP surgery review: kenwood-medical
Title: Professional and friendly practice
Rating: 5 out of 5
Visited: September 2022
I am always been greeted with a smile and the doctors and staff are very good to understand my health issues and provide good feedback and advice.
Very proactive to call and check for appointment and very adjusting when I needed a time change for my b12 injections. 
I haven't had any bad experience at this surgery, so thumbs up to the wonderful staff and doctors!
GP surgery review: the-eastern-avenue-medical-centre
Title: worst Service
Rating: 1 out of 5
Visited: October 2023
Worst ever service. It is impossible to call them if you get through with some luck, you can't get an appointment.

I have asked for my son's repeat prescription, and every time I called they said it is ready and you can collect it from my local Pharmacy. Pharmacy they haven't received anything in the end I have given up, Changing my Surgery now.
GP surgery review: the-eastern-avenue-medical-centre
Title: Shingles Vaccination
Rating: 4 out of 5
Visited: September 2023
The Nurse was very pleasant and explained everything. Showed me the box to show me the expiry date. Asked me if I was allergic to the tape being used.
GP surgery review: the-eastern-avenue-medical-centre
Title: Doctors are wonderful, Rest of the staff not so good
Rating: 1 out of 5
Visited: June 2023
I phone the surgery this morning and was left on hold 22 minutes, receiving no apology for their delay in answering. 

The reason for my call was to query about 3 items I had ordered from my repeat prescription last week as I was yet to recieve anything. In response to my query the receptionist replied that they have not recieved a signed prescription from the surgery and that it will be done by this evening. This would usually be acceptable however, due to the delay in having my prescription signed I had run out of two of the medicines that I rely on. After explaining this point to the receptionist she once again only stated that it will be completed by the evening and nothing more. This presents a clear lack of care towards the health of their clients, a fact which I find to be totally disgusting.
GP surgery review: the-eastern-avenue-medical-centre
Title: Hoilday vaccines information
Rating: 1 out of 5
Visited: April 2023
Travel booked callef up was advised by reception to go in surgery andcfill form as info only can be given by nurse. No option to book apo. Went in was told within 2 days will get call .no call so called in again was then told the surgery wait time is 3 to 4 weeks .So i said all i need to know is tetnas or cholera still need or expired ...so i can go chemist have done. Without this i cant go and get done. 
Previously by phone simple info can be given .but not anymore..The service needs to look at common sense situations and access to this should be mandatory i
When required for travel ect.  The service of call back was promised by a manager and each time waiting kn call to be answered had made me feel whether the surgery needs to be monitored and the system to be monitored as staff are struggling to manage simple requests. 
Very saddend that the service has deterioated  so much.  The callback telephony  service by Doctors is so much better .General nurse cintrol and teception needs to really think about the service for simple requests such as that i am asking. 3 to 4 weeks and yet no gaurantee of call back and the appointment to book with nurse should be there if notvable to check records by phone or even gojng to reception. With Id should be given.
GP surgery review: the-eastern-avenue-medical-centre
Title: Appointment Mayhem
Rating: 1 out of 5
Visited: July 2022
Booking an appointment at this practice is an absolute disgrace. Serious action needs to be taken by the NHS management leads and practice management. If it is not waiting over an hour to speak with someone to only then be told all the appointments have gone and the next available is over a month away it is that the phone line is disconnected all together. It is an absolute shambles.
GP surgery review: the-eastern-avenue-medical-centre
Title: Bad experience every time
Rating: 1 out of 5
Visited: June 2022
Trying to book an appointment or get a repeat prescription is very hard, receptionist tells me to phone up & order my prescription through the chemist, phone waiting time is long, cannot do repeat prescription through chemist. The worst medical experience I have had
GP surgery review: the-eastern-avenue-medical-centre
Title: Worst Practice
Rating: 1 out of 5
Visited: May 2022
Making an appointment with this surgery is a complete mess. They make you wait on the phone for 45 minutes for them to just cut the line. Once you do eventually call they can’t give an appointment because their system wont allow them, however can give appointments for 2 weeks later. The receptionist speak rudely and when I had asked for a complaints number such as PALs or even an email they apparently have no idea what that is. They requested me to come in an fill a form for a complaint and I said that wont be possible as I work from mon-fri and wont have time to come in. 
I then requested to speak to a team leader or a manager and apparently they have no management above to speak to. As I am someone who works in the nhs and understand how things work, the service provided was ridiculous. Would not recommend this practice as staff do not have the right training to handle a complaint or even have a manager to speak to.
GP surgery review: the-forest-edge-practice
Title: Wonderful Nurses
Rating: 5 out of 5
Visited: August 2023
Overall I have always had a good experience at this practice from the GP's to the admin staff but the nurses seem to shine very bright. 
There is one incredible nurse that shines even brighter but unfortunately I cannot name her.
GP surgery review: the-forest-edge-practice
Title: Very good practice
Rating: 5 out of 5
Visited: June 2023
Very happy with this practice. Caring Doctors and staff. Always very helpful. Been a patient with this surgery for over 50 years. Very prompt with repeat prescriptions.
GP surgery review: the-forest-edge-practice
Title: Amazing and friendly place
Rating: 5 out of 5
Visited: February 2023
My experience there has been amazingly careering and professional throughout my treatment. I would give them all 5 stars ⭐️ ⭐️⭐️⭐️⭐️ They are a great team 🙏
GP surgery review: the-forest-edge-practice
Title: Difficult to get appointments
Rating: 3 out of 5
Visited: November 2022
I have been with this practice for over 25 years, and not had no real problems until this last year. It is difficult to book an appointment, you have to phone in at 8.30, nearly impossible to get through and if you do, appointments have gone, then you can't book an appointment you have to call back the next day and go through the same.
I am at present on the phone now and have been no 1 in the call cue for 45 minutes how can this be?
This policy needs to change.
GP surgery review: the-forest-edge-practice
Title: Pleased Patient
Rating: 5 out of 5
Visited: April 2022
Since joining this practice I have been very Impressed with the dedication of the Doctors who have been very kind,thoughtful and helpful.The reception  staff are very friendly and helpful, and in particular I have to relay my experience with the  nurse who has done my blood tests.  I should say not only am I phobic about these tests my architecture  is such that extraction is not straightforward. 
This nurse is without doubt the best I have ever come across, she has a calming presence and is technically efficient. I will of course never enjoy the experience,  but this young lady has made it tolerable for me and I am in her debt. No longer do I fear the visit, she has helped me to cope with it.
I have noted mentioning names is not encouraged so I will just say her name starts with G. (and rhymes with Pill)
GP surgery review: the-forest-edge-practice
Title: Great problem-solving
Rating: 5 out of 5
Visited: March 2022
Dear Forest Edge Practice,

I would like to commend your admin staff members for their work and quick and effective response to my query yesterday.
I am not allowed to leave names her as per guidance,otherwise I would have mentioned her :) .

The mistake of an outside health provider was found and amended the same day and your staff member even requested and found me an alternative appointment soon which is amazing.

I would therefore like to commend and thank your Forest Edge Practice and in particular your admin team member for her work in correcting your external providers' error with my referral, her problem-solving skills and her politeness as well as competence.



You have excellent staff working for you.



I was ever so impressed - as always - by your Forest Edge Practice.
Please kindly say "thank you" to your staff member (your Practice Manager knows which one :) ) from me as well, if that's ok.


Yours sincerely,
a grateful patient of 6 years at Forest Edge Practice.
My whole family and I recommend this GP Practice wholeheartedly.

PS: Your receptionist are excellent as well.
I am so thankful to have such a good service
GP surgery review: the-fullwell-avenue-surgery
Title: good experience
Rating: 5 out of 5
Visited: June 2023
just a visit for a prescription of a medicine seldom used .Both the people on reception were very busy with phone calls from hay fever sufferers but they afforded a smile and a quick'wont be long' which they werent , before finding the past prescription and processing.Assuring me it would be ready in the next couple of days i bid farewell
GP surgery review: the-fullwell-avenue-surgery
Title: Fullwell avenue
Rating: 4 out of 5
Visited: June 2023
Gp is hood and can get appointment based on need and criticality , of not f2f then via telephone, they losten to problem. Also reception phone line is rechable that is good as well.
GP surgery review: the-fullwell-avenue-surgery
Title: Poor Response
Rating: 2 out of 5
Visited: March 2022
I was told to fill in their e-consultation form online to book an appointment and was not given a response by the date given (3 days later). I had to contact them to reply back and was then told to provide with photos of the issue and again I was awaiting for a response for another 10 days. I called the surgery and all they said was to just go to the pharmacy. Reception staff did not give any sort of apology nor did they forward my message to the doctor. Extremely disappointed with lack of response received from them.
GP surgery review: the-heathcote-primary-care-centre
Title: Extremely good practice
Rating: 5 out of 5
Visited: September 2022
I have been a patient for many year. The doctors are attentive and understanding. They give you time and make sure you understand their diagnosis. They use diagrams and show replica body parts, this helps me to understand my problems. 
The reception staff are always helpful and courteous. The doctors are reassuring and comforting.
GP surgery review: the-heathcote-primary-care-centre
Title: Great doctors
Rating: 5 out of 5
Visited: January 2022
I have been seeing The doctors for many years now, one of the best doctors out here. He takes his time with his patients and listens to their concerns. You don’t get that often! 

On the other hand, the receptionists are quite rude
GP surgery review: the-willows-practice
Title: Improvement
Rating: 4 out of 5
Visited: November 2023
The Willows Medical Practice has had a rough few years but thankfully I am pleased to say it seems to have turned a corner.
Obtaining an appointment is still challenging but then that is mirrored across the whole of the Country. What I have noticed is the care for patients has improved, more responsive and more pro-active contact and management. The whole management of the surgery seems to improved. A very welcome improvement. Well done The Willows.
GP surgery review: the-willows-practice
Title: Wonderful practice
Rating: 5 out of 5
Visited: October 2023
I recently joined willows practice & have been so impressed by the the helpfulness of the doctors & reception staff they have been wonderful
GP surgery review: the-willows-practice
Title: Considerate  Practice
Rating: 5 out of 5
Visited: October 2023
I called the surgery in the morning.  There was only a brief hold in the queue.  Appointment was given promptly.  The staff is very understanding,  adjusting and willing to help. Willows have really improved . Keep the good job.
GP surgery review: the-willows-practice
Title: Nice practice
Rating: 4 out of 5
Visited: October 2023
Good practice ,our family is with them from 8 years.good doctors & nursers.receptionist are ok as well but dnt like the telephone appointments i wish they can make it available in person instead.
GP surgery review: the-willows-practice
Title: Positive experience
Rating: 5 out of 5
Visited: October 2023
I learned today that the practice has changed hands. I was able to call at 8.00 and get through to speak to someone immediately, i was given an appointment for that morning and also received a text message confirming this. When arriving for my appointment the waiting area was quiet and calm. I was seen promptly, the doctors were thorough and very personable.  Overall it was the most positive doctors experience i have ever had.
GP surgery review: the-willows-practice
Title: Wonderful Practice
Rating: 5 out of 5
Visited: October 2023
I have been with this practice for over 10 years. Its always been difficult to get through to phones and get appointments. Since the last 5 months there has been some sort of break through. Phones are answered and has call back system. Staff is polite. All the gp's are fantastic and go that extra mile. I was able to talk to the manager who bought me in and took time to listen to my opnions. She said "your opinion matters as its your practice"
This new management team has turned this practice around. Keep up the good work.
GP surgery review: the-willows-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Grandson had flu jab doctor was so lovely made child feel comfortable as only 3  years old no tears very good very professional
GP surgery review: the-willows-practice
Title: What a difference a smile makes!
Rating: 4 out of 5
Visited: October 2023
Like all GP practices across the country, accessing treatment can be a frustrating process. The fact of a well-recognised strain on the NHS and pressures on GP practices is not lost on me - I have been at the receiving end of grumpy and belligerent NHS reception staff, too many times to count. However, one of the lovely ladies at the reception always leaves me feeling like I’m being heard - even when I’m unable to obtain that elusive appointment. She always has a warm and ready smile - which can actually be heard/felt thru the phone, if you can believe that.
This review is not all about the warm and helpful receptionist though……I also do commend the practice for its diligence in its monitoring of my daughter’s asthma. They take the condition really seriously, and the flu jab for the daughter was the reason for our attendance on a Saturday…… and the receptionist wasn’t grumpy on a Saturday! I know I’d have been.
GP surgery review: the-willows-practice
Title: Friendly service
Rating: 4 out of 5
Visited: October 2023
I always find the staff very friendly and helpful they try very hard. In these difficult times.you are asking for a story. I have stated my thoughts. I have been to the surgery quite a lot these past couple of months and have had excellent service at all times from all the staff. Doctors and receptionist alike
GP surgery review: the-willows-practice
Title: Doctors practice
Rating: 4 out of 5
Visited: October 2023
Telephone call today with a dr I hadn’t spoke to before. 
Really helpful 
Listen to the problem 
Sent some information to look at after the phone call
GP surgery review: fountayne-road-health-centre
Title: They listened to what I needed and were very professional.
Rating: 0 out of 5
Visited: January 2024
I phoned Gadhvi Practice. They booked a time for myself and my daughter so it was convenient. They listened to what I needed and were very professional. Great service
GP surgery review: fountayne-road-health-centre
Title: The nurse was very patient and professional
Rating: 0 out of 5
Visited: November 2023
It’s not very easy to find my veins, but the nurse was very patient and professional, which means this was accomplished with no discomfort at all
GP surgery review: fountayne-road-health-centre
Title: No communication provided
Rating: 0 out of 5
Visited: October 2023
I arrive at the practice for a blood test 45 min before my appointment. Only then to be told that it wasn’t possible as the systems were down.  
There was no communication provided by the practice that this had happened and that I should just rearrange. A generic txt would have been sufficient to all patients to advise of what was happening, would have avoided me taking time off of work to make this appointment.
GP surgery review: fountayne-road-health-centre
Title: Blood test and Asthma check
Rating: 0 out of 5
Visited: October 2023
I saw the nurse, she was great. Very welcoming and friendly. She put me at ease as I hate needles. She explained everything to me and the importance of taking my inhaler. She was also very good with the blood test, hardly felt a thing
GP surgery review: fountayne-road-health-centre
Title: General health check up
Rating: 0 out of 5
Visited: October 2023
The duty nurse welcomed me to her surgery room. She first checked my present weight, thereafter she recorded my blood pressure from both arms, she recorded the readings from both the arms twice, she then took my blood from my right arm for further tests at the laboratory, she issued me with literature for a diabetic diet, once I reached home I went read the leaflet and found it very informative, i was then asked to drop the blood samples at the reception area
She was very helpful and assisted me during the full examination with her
Her assistances is much appreciated
GP surgery review: fountayne-road-health-centre
Title: Avoid this practice
Rating: 1 out of 5
Visited: October 2023
Been to this GP a handful of times and each and every time the visit has been appalling. The receptionist are extremely rude and will not answer your phone call whatsoever. The Gadhvi practice is one of the worst GPs you could join.
GP surgery review: fountayne-road-health-centre
Title: The doctor was polite and helpful
Rating: 0 out of 5
Visited: September 2023
I’m happy with the attention that I got concerning the problem with my thumb.  
The doctor was polite and helpful with my past issues that I showed her.  
They are are going to give medication to relieve my pain and the swelling on my feet.
GP surgery review: fountayne-road-health-centre
Title: A recurring swollen ankle
Rating: 0 out of 5
Visited: September 2023
Ankle has been swollen for a longtime. Was seen as a emergency appt...said i needed blood tests...was seen at the beginning of September and got blood tests sorted Thursday the next day. Quickly done...and before my holiday not when i get back
GP surgery review: fountayne-road-health-centre
Title: Getting a flu jab.
Rating: 0 out of 5
Visited: September 2023
The staff at the reception are stars.  
I had my flu jab and it was in a caring and pleasant manner. Thanks very much.  
The service one gets at the surgery is most welcoming and pleasant and helpful from the top, the doctors the reception and all the other supporting staff.  
Thanks very much.
GP surgery review: fountayne-road-health-centre
Title: Receiving the flu jab and pneumonia jab
Rating: 0 out of 5
Visited: September 2023
Received the above jabs. Felt fine with the flu jab but my arm began to ache with the pneumonia jab.  
The nurse explained the procedure throughout and how I may feel.
GP surgery review: healy-medical-centre
Title: The worst service in this world.
Rating: 2 out of 5
Visited: May 2023
I had high pressure and a high heart rate last week.
I have called this GP many times they send me a phone appointment 3 times nobody calls me. my phone was free all the time. I was waiting for that call because am sick and need this service.
Is it a service with this GP? it was my 1st service and the results are frustrating.
I can't find any email address without 
anything. Can't receive any services from you go on those months.
It's such a shame.
NHS is responsible for this because they did not do any action.
GP surgery review: healy-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
I have been with this GP Surgery for over 20 years and can confirm that the service I receive there is always very good. The staff are helpful and kind. The telephone consultation is superb, the doctors call on the same day and I get an appointment to see the doctor soonest if it is necessary. 
I would recommend this surgery to family and friends.
GP surgery review: healy-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
I would highly recommend The Healy Medical Centre. All the staff including the reception staff, the nurses and the GP’s have been so supportive and kind to me. They work really hard and are a very busy London surgery and yet they manage to always be helpful, professional and caring.
GP surgery review: healy-medical-centre
Title: Terrible not enough practicing GP
Rating: 1 out of 5
Visited: March 2022
Worst ever GP Practice ever. Just not enough GP’s to provide adequate health care. Honestly this practice needs serious restructuring. I personally believe the regulating bodies need to carry out a thorough investigation on this practice.