janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: great-barr-practice
Title: Social subscriber
Rating: 5 out of 5
Visited: May 2022
So helpful and professional. Friendly , knowledgeable and understanding . Please believe me when I say they save people's lives
GP surgery review: great-barr-practice
Title: Disregard for patient safety
Rating: 1 out of 5
Visited: April 2022
This medical practice..where do I start. 

They have all my psychiatrist consultations notes stating I  am at risk for suicide and self harm, yet the doctors at this clinic keep deleting my anti depression medication request without even having a conversation with me. All in all, they have never bothered to do a mental health assessment or even a mental status exam on me. They have never met me in person. Just had one phone call stating you need to go back to your psychiatrist if you want the antidepressant. I have tried numbers time to get an in person appointment with zero success and going back to my psychiatrist is not an option as I had paid for a private psychiatrist out of pocket and can’t keep affording one in order to get my medication. 

Where does this really leave me… at risk for suicide and self harm as I struggle to make it through everyday. 

Thanks for your help Great Barr Medical. Way da go to up hold your professional and ethical duties.
GP surgery review: great-barr-practice
Title: Absolute poor service
Rating: 1 out of 5
Visited: April 2022
Been with this surgery since 1978 but never experienced such poor service. Have tried making appointments every day of the week for many weeks but can not get through. So depressing and upsetting when you can't see a doctor when need one.
Surgery shouldn't be taking tax payers money if the can not see their patients.
GP surgery review: great-barr-practice
Title: Not fit for purpose
Rating: 1 out of 5
Visited: April 2022
This practice should be closed down until it puts its house in order and their patients transferred to other practices in the area. Patients are suffering unnecessarily and someone will die, if that hasn’t happened already, as it’s almost impossible to get to see a doctor. Even when you get to speak to a doctor who then wants to see you reception staff claim there are no appointments. Last week we were told we must attend within 7 days but reception could not offer an appointment within 3 weeks, and this is typical of their inadequate service. Useless is too kind a description, appalling is more accurate
GP surgery review: great-barr-practice
Title: Do not register here
Rating: 1 out of 5
Visited: March 2022
This surgery used to be great however it is now impossible to get an appointment. 
Day 1) no appts and asked to call back at 8am tomorrow. 
Day 2) called at 8am. Took untill 8.45 for my call to be accepted onto the 30people long call que. An hour and a half later i was told there were no appts available and to either call 111 or come in to the clinic tomorrow at 8am to book. 
Day 3) attended the clinic at 8am. Was 6th in the que, once reaching the front I was told there were no more appts available and the man ahead of me had had the last appt. 
6 people infront of me and 20 past 8.!?!?! I know it takes ages for the phone operator's to answer so these appts were not booked this way. There were no avaialble online either. Absolutely disgraceful and incredibly poorly managed.
GP surgery review: lodge-road-surgery
Title: Thank You !
Rating: 5 out of 5
Visited: February 2022
I would like to thank all the staff, from the receptionists who got my daughter seen within hours of my call, to the GP who took time to understand my concerns and worry and who knew exactly what was wrong with her and ordered tests and prescribed medication.  She is now back to her normal self and I cant thank them enough.
GP surgery review: lodge-road-surgery
Title: social prescriber very understanding
Rating: 5 out of 5
Visited: January 2022
5stars are just not enough for rating the social prescriber she has been extremely helpful she has helped me alot after the trauma i have been through
the social prescriber checks up on me on a regular basis and every time she calls me she comes out with different ideas to help me she motivates me,boosts my confidence and is extremely helpful
she is really professional in her job is very understanding and i can talk to her about anything she is very supportive and always listens to me and is never in a hurry if it wasnt for her i dont think i would have achieved what i have achieved so far i am so grateful to her thank you
GP surgery review: oakeswell-health-centre
Title: More gentle vaccinators please
Rating: 3 out of 5
Visited: October 2022
Had my flu vaccination which wasn't a good experience.  I wish the vaccinators would be gentle with people.  I didn't expect the jab in my arm which actually hurt.  I'm not a wimp but please have a little care.  Last weeks Covid vaccination at a local pharmacy was a pleasure.  I never felt a thing. Perhaps oakeswells vaccinators might try to have the same sympathy with patients.
GP surgery review: oakeswell-health-centre
Title: Very Good
Rating: 5 out of 5
Visited: October 2022
I found the service very helpful! I believe our conversations has contributed to helping me to overcome things I was going through.
GP surgery review: oakeswell-health-centre
Title: Disappointed, once again...
Rating: 1 out of 5
Visited: October 2022
Booked an appointment with GP last week for today at 10.40 for my dad due to upset stomach issues that keeps him awake at night, he had a blood and stool test done about two weeks ago and we have been advised to see a doctor in regards of results. This morning I made another emergency appointment for my 15-year-old brother as he is so unwell that he cannot get out of bed neither go to school. He has been booked at 10.40 as well but with different doctor apparently. Then my dad received a message saying his appointment has been cancelled due to doctor's absence. In the meantime, my mum said my brother is now covid positive, which means he cannot attend his appointment at the doctor to prevent putting other at risk. I rang the surgery to let them know that he is not coming, however I would like to swap this appointment for my dad as he is so desperate and in pain, and also, he took a day off work for it. I have been told by receptionist that the system will not let her do it as it is after 9 now and it is too late.  Then I asked if we could keep my brother appointment in the system as it is and so my dad could attend, they could also leave a note next to the appointment to inform the doctor. Unfortunately, receptionist was not keen to help or find a solution. I put the phone down, and as it is not the first time that we are disappointed with the surgery and unable to receive any help, we are going to register with different GP. With all my heart I would not recommend this doctor surgery.
GP surgery review: oakeswell-health-centre
Title: Good service
Rating: 5 out of 5
Visited: August 2022
Thank you to the receptionist who called me today to arrange an appointment for next week with the diabetic specialist. I had to say I couldn’t  take the appointment she was offering due to work but she found another way for me to have a consultation with the specialist. 
Thank you so much. I know we as a collective can all complain and I include myself in that but you went above and beyond to solve the issue for me today and I am grateful so thank you.
GP surgery review: oakeswell-health-centre
Title: Disgusting
Rating: 1 out of 5
Visited: June 2022
After being on hold on the phone for an hour and a half and only moving from number 12 to 3 in the queue, I finally gave up after realising the surgery was now closed. How can they leave people queueing on the phone after they have gone home? Even worse is that it is the second time I’m reporting a patient of theirs fraudulently using my address.
GP surgery review: oakeswell-health-centre
Title: Useless Staff
Rating: 1 out of 5
Visited: April 2022
After being on hold for an average of 45 mins you get to speak to a rude receptionist (if you don’t get cut off first) who couldn’t care less what your call is about and only concern is getting you off the phone as quick as possible!.. the place is not fit for purpose!!
GP surgery review: oakeswell-health-centre
Title: Very Disappointed
Rating: 1 out of 5
Visited: March 2022
Having managed to book which took days to get through on telephone!! my 80 year old mom for bloods as not been done or seen by a GP in over 2 years she is diabetic and blood pressure, other health issues I chased her blood results and they couldn't be found ! then received a text to book a telephone appointment which again I tried for days to get through on the telephone! it does say to call after 11am for non urgent! Well you can't get through unless you can wait and pay for over an hour on the phone,  so I called early and got told I shouldn't call as for urgent calls only !! This is a Very disappointing! needs more people answering the phone,  more GPs to see people.
GP surgery review: oakeswell-health-centre
Title: Never any appointments !!! phone system doesn't work
Rating: 1 out of 5
Visited: March 2022
Rang at 8am got through at 08:50am no appointments told to ring back at 2pm and will get tele consultation, rang at 13:50 15th in queue got down to 1 in queue for an hour ! hung up rang again 14:05 15th in queue got through 14:50pm no appointments!!! told to go walk in centre !!! wasted valuable time should have been in bed as on nights !!! waste of time the phone system should say no appoints to avoid waiting to be told no appointments go to walk in  centre ....
GP surgery review: oakeswell-health-centre
Title: The lady from social perscribers
Rating: 5 out of 5
Visited: January 2022
This lady has been apsolutly amazing with me and offered so much support for me and my children. She has been a great listener and offered brilliant advice. Couldn’t of asked for anyone better to help guide me through difficult times. I highly recommend this lady and she is apsolutly brilliant at her job! She deserves nothing but recognition for how amazing she has been.
GP surgery review: oakeswell-health-centre
Title: As per usual, I'm expected to do the Reception's admin.
Rating: 1 out of 5
Visited: January 2022
Well well well....

Use the app they said, so I have done, just to minimise the work the reception have to do, I've got no problem with that, but when I order a repeat prescription for medication I've been taking for several years, I expect it will be filled.

Having not received the usual notification, I checked on the app to find it was rejected, and that I should contact the surgery, bearing in mind it's ordered monthly, and it's been over a week (I order in plenty of time so I don't run out). Called the surgery, 15th in the queue, excellent that'll be at least an hour, in the end I'll end up visiting the surgery or calling back when I'm not at work (ah, but by the time I've finished work, these aren't an option, so I'll hold) got cut off after 5 minutes, call back, now I'm 18th in the queue. Great service.

Heres an idea, If you've got time to update my failed prescription details, you've got time to ring me if it's rejected. What if I hadn't checked the app? My condition isn't life threatening, but I'm medicated all the same. Don't make me do your admin for you.

Time for a change methinks.

PS Oakeswell, if your only going to reply "Sorry blah blah blah, contact the practice manager blah blah blah" please don't bother, I'd rather have no response at all than a poorly worded copy/paste job.
GP surgery review: black-country-family-practice
Title: Avoid if possible
Rating: 1 out of 5
Visited: September 2023
I'd change GP if I could, but no other surgeries in my area are accepting new patients who haven't a) just been born or b)  just moved into the area.   Can't go back to my old GPs because they won't accept patients from my postcode - despite it being closer than parts of the postcode they do cover.
GP surgery review: black-country-family-practice
Title: Absolutely disgusting service
Rating: 1 out of 5
Visited: August 2023
We ordered our medication nearly a week  ago and still they have not even put the request through to the GP. Considering we only have two tablets left they said they can not do anything about this and we need to wait considering our health issue
GP surgery review: black-country-family-practice
Title: Disappointing
Rating: 3 out of 5
Visited: August 2023
Given telephone appointment at 11, was called at 8.05 so missed call. Receive text message to say I hadn't answered call, but didn't get call at appointment time.
GP surgery review: black-country-family-practice
Title: Brilliant service
Rating: 5 out of 5
Visited: July 2023
Made an emergency appointment for my 7 month old son the doctor that saw him was very friendly and gave me good advice for what to do if i have anymore concerns he was very helpful.
GP surgery review: black-country-family-practice
Title: Prescription problem
Rating: 3 out of 5
Visited: July 2023
It has taken 10 days for the surgery to issue a prescription because it had not.been issued by them before. Many thanks to.the lady on reception who is always most helpful.
GP surgery review: black-country-family-practice
Title: Communication
Rating: 2 out of 5
Visited: July 2023
After phoning to confirm my partner would be having a phone review (was told he was) he didn't get it! When I phoned to find out why I was told it was down as a face to face on the system. It seems that there is a lack of communication at the surgery. But I have to say that the lady I spoke to on the general inquires was very helpful.
GP surgery review: black-country-family-practice
Title: Excellent Customer Service
Rating: 5 out of 5
Visited: July 2023
Amazing receptionist. Quickly identified alternative provision when there were no doctors available. Referred me to a pharmacist who was extremely knowledgeable and prescribed the required medication. This system seemed much better than in the past when we were asked to call back the next day. 5 star service.
GP surgery review: black-country-family-practice
Title: Smear test
Rating: 5 out of 5
Visited: July 2023
You can tell as soon as you walk in the room that the staff are very polite and friendly and  I was made to feel at ease strait away
GP surgery review: black-country-family-practice
Title: Everyone really helpful.
Rating: 4 out of 5
Visited: July 2023
Doctor new what he was on about,and made sure all my med’s were up to date.tuck my blood pressure and booked me in for a blood test
GP surgery review: black-country-family-practice
Title: Routine tests
Rating: 5 out of 5
Visited: July 2023
I am pleased with the practice medication is monitored, routine blood test was carried out and smear test was done in seconds. Everyone has been pleasant and easy to talk to.
GP surgery review: hockley-medical-practice
Title: Unacceptable service
Rating: 2 out of 5
Visited: June 2022
I have been trying to get hold of the practice to no avail, the phone lines are always busy I have prescribed medication I need a review to either stop taking or continue but no one to talk to , after going for blood tests no one tells you what next or the result of it, no communication at all. This is awful service.
GP surgery review: hockley-medical-practice
Title: Awful
Rating: 1 out of 5
Visited: May 2022
I need urgent mental health care, however the receptionist has advised that a referral letter may be ready in 28 days. Despite the doctor saying a few days. Minimum call waiting time is an hour. Oh and Ive been desperately trying to get a smear test since January as I have worrying symptoms. They can only get me an appointment at the end of June. Never experienced anything like it. Really not helpful for someone who is very unwell. Avoid.
GP surgery review: hockley-medical-practice
Title: Problems getting appointments and care
Rating: 1 out of 5
Visited: March 2022
I have found Hockley Medical Practice to be very mixed. I have managed to get through and get an appointment previously and was called back by two wonderful doctors on separate occasions, they were both extremely caring, professional and competent. I have no complaints to make about the quality and skill of the doctors who practice there, when you can speak to one.

I wanted to add that so that anyone reading this is aware that it is balanced, and I am not dismissing the practice in its entirety.

The issue is getting appointments and medication. I have been prescribed antidepressant medication since the beginning of this year, and I have simply had to stop it without any medical supervision. I can't get through and get my prescription renewed.

I've tried going private and did manage to get a private prescription for a while to tide me over, but they said that I should keep trying to go back to Hockley Medical Practice. I've tried this and at the moment, either can't get through, can't get an appointment, or the last time I managed to get an appointment I didn't get called back. When I rang reception about not receiving a call, I was told there was nothing they could do now, so I just had to stop taking my medication. I had no missed calls or voice mails, but was told the doctor had tried to call me back. I'm not saying that wasn't true, I don't know what happened, whether the problem was at their end or mine, but I have received other phonecalls and voicemail before and since absolutely fine.

Regardless, because of this issue I cannot receive mental health medication and support from Hockley medical practice, and so I cannot recommend them.

Looking through the reviews on this page, on Google, and from talking to people that I know in the area, it seems like this is a common theme.
GP surgery review: hockley-medical-practice
Title: Shocking service
Rating: 1 out of 5
Visited: February 2022
My Father is a palliative patient at this practice and spending 45 mins- and hour on hold every time we call just to get a simple prescription or medication prescribed by District nurses is simply not acceptable when time is short and precious at the moment.
Why in this day and age is there not another way to contact you? Email, website forms? Etc. 
When you do get through the staff do not seem to know how anything works either. 

I appreciate all GP surgeries are very busy and this is why you need alternative methods of contact for your patients. 

We have even put a formal complaint in with no acknowledgement at all.

Next port of call will be a CQC complaint.
GP surgery review: hockley-medical-practice
Title: Awful practice you can never get through
Rating: 1 out of 5
Visited: January 2022
Every time I tried to get through to my GP I ended up waiting for a minimum of an hour (!!!!) on hold for someone to answer! And when they eventually answer they tell you they don’t have any appointments! A doctor will call you back and they don’t so you end up calling them again and waiting in the queue for another hour!!!!! An absolute joke of a place!!
GP surgery review: bellevue-medical-centre
Title: Good service
Rating: 5 out of 5
Visited: December 2023
I have been a Patient at Bellevue Clinic most of my life,also my children. It has changed over recent years with new Doctors and new Receptionists, but I still get great service from all of the Service Providers. And I thank them very much.
GP surgery review: bellevue-medical-centre
Title: Excellent service from Clinical Pharmacists
Rating: 4 out of 5
Visited: December 2023
Both Clinical pharmacists have now on three separate occasions quickly and efficiently sorted out my problems with repeat medication. They provide an excellent service once you get past the tedious appointment system to get a telephone appointment with them
GP surgery review: bellevue-medical-centre
Title: What do you need to do to see a doctor?
Rating: 2 out of 5
Visited: December 2023
Six phone calls over two days resulted in a pharmacist appointment four days after the first appointment.  Without my own professional knowledge and a suportive local chemist I would have needed A&E treatment.  I was able to find emergency support during the acute phase of respiratory infection outside of the surgery but not everyone has forty years nursing experience to call on
GP surgery review: bellevue-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2023
Very good care and service from doctors, nurses and front desk. Easy access to booking appointments. Referrals have worked very swiftly.
I am continually impressed by level of care offered by this practice. They really excel at care and compassion for patients as well offering high quality professionalism in service delivery. They are a model of very good practice.
Well done and thank you to everyone at the surgery.
GP surgery review: bellevue-medical-centre
Title: Anita Raja
Rating: 5 out of 5
Visited: November 2023
Excellent doctor highly recommend lovely person. Had horrendous mouth ulcers and she prescribed me antibiotics and now I feel amazing. She saved my life
GP surgery review: bellevue-medical-centre
Title: Great practice
Rating: 4 out of 5
Visited: November 2023
The gp doctor was okayish. She tried enforcing her medical opinion on me which I knew wasn't correct in my case. She might be right in her own ways but I know my medical condition and the meds I have been taking which are helpful to me and help me already. Not the meds she thinks will help me.
GP surgery review: bellevue-medical-centre
Title: Great practice and Doctors
Rating: 5 out of 5
Visited: November 2023
These Dr at Bellevue Medical  are extremely helpful and caring. I was made sure that i knew my medicine and how to take them also the dangers of over doing it, what not to take and what not to criss med them with. The Medical pharmacist is my favorite,  she hold no punches and is very serious about the work she does. My sincere  appreciation to the whole Medical team at this Medical Centre.
GP surgery review: bellevue-medical-centre
Title: Pharmacist
Rating: 1 out of 5
Visited: November 2023
The pharmacist I have been speaking to over some time is always very helpful and eager to help and advise me about my medication. Whenever I have a problem with my medication I feel quite comfortable calling her and knowing will get the help I need.
GP surgery review: bellevue-medical-centre
Title: Blood test
Rating: 4 out of 5
Visited: November 2023
The nurse taking my blood was friendly, confident,and,most importantly efficient....no pain apart from an initial prick.
GP surgery review: bellevue-medical-centre
Title: Positive experience today, having blood test.
Rating: 4 out of 5
Visited: November 2023
Practioner took blood quickly and efficiently.  This is often a stressful and painful procedure for me but on this occasion it was fast and productive. I was in and back home in 40mins...excellent!