janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: churchfields-surgery
Title: Great doctors
Rating: 5 out of 5
Visited: January 2023
Speedy diagnosis of heart failure has enabled another year of being well and hopefully more to come. Medications issued promptly with no problems and appointments when necessary. Referral to cardiology and follow ups have all been very smooth and no major delays
GP surgery review: churchfields-surgery
Title: Telephone
Rating: 2 out of 5
Visited: December 2022
On The whole I do have to say the surgery is great and the staff do go above and beyond but on this occasion. I’m very disappointed in them and that I had to wait over 30 minutes for them to pick the phone up after being number one in the queue. This is not acceptable. Yes times are difficult and staff could be of sick but telephone calls should be answered in a far less time. Also it would be nice if staff gave their name when they are speaking to the patient maybe this could be discussed at one of the staff meetings
GP surgery review: churchfields-surgery
Title: fantastic surgery
Rating: 5 out of 5
Visited: November 2022
as an NHS worker myself i appreciate the strains the NHS as a whole is under at present.  i have been unfortunate enough to need to be on the receiving end of needing healthcare recently and i cannot fault Churchfields Surgery at all.  i submitted an online request via NHS app and had a text reply to inform me of a telephone call with a PA the next day.  This telephone consultation was friendly and professional and gave me information needed to manage my acute problem.  a prescription was electronically sent to a pharmacy of my choice and  i have no concerns over the surgery's ability to deal with primary care issues.  i am happy to wait for a few weeks for non urgent issues and feel the culture of amazon click and demand culture should not be expected of primary care. with fewer GPs and practice nurses across the NHS, i feel they are like swans, trying to be seen as calm on the surface and paddling away like crazy under the water to keep a safe service, that is under funded.
GP surgery review: churchfields-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: February 2022
I have received an excellent service last week and today. I received a same day telephone call and subsequent face to face appointment. He listened patiently whilst I explained my symptoms fully and he is going to investigate my symptoms. I feel really heard and valued. The GP was incredibly efficient, informative, knowledgeable, proactive and helpful. Everything you need from a GP. Thank you.
GP surgery review: cornhill-surgery
Title: Amazing GP practice
Rating: 5 out of 5
Visited: July 2022
We have been with this GP practice for 5 years now. I can always get an appointment for a telephone or face to face appointment, as long as I ring at the allocated time slot.
The staff are so welcoming, helpful, understanding and have gone above and beyond over the years as GP practice. 
I feel very lucky that we have received such an excellent service from them.
GP surgery review: davenal-house-surgery
Title: An Excellent Assistant Physician
Rating: 5 out of 5
Visited: December 2023
Following my visit to Davenal House Surgery yesterday. I was seen by extremely competent Assistant Physician ( Nurse Practitioner). 
She was very competent in her assessment and examination. She was very compassionate and helpful. An absolute asset to Davenal House Surgery.
GP surgery review: davenal-house-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: April 2023
I recently had a Face to Face and telephone consultation at the surgery. Both consultations were excellent. I have worked in the NHS for 44 years prior to retirement and the standard of the consultations were outstanding. 
Both GPs consultations were on a par to a Hospital Consultants consultation.
GP surgery review: davenal-house-surgery
Title: Good practice
Rating: 4 out of 5
Visited: January 2022
Had scare about dvt saw Dr and had blood tests and ultrasound scan all on one day. Fortunately no dvd but the prompt treatment would have spotted it. Thank you
GP surgery review: new-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
We have been registered with this surgery for many years and the surgery is amazing. The staff, from the doctors to the reception staff work extremely hard especially over the last couple of years.

The doctor I saw who I’ve not met before seems very approachable and listened to my concerns and arranged for an urgent appointment at hospital the next day, which thankfully was given the all clear. 

It is far too easy for patients to complain these days but the surgery has looked after our family so well over the years.

Thank you
GP surgery review: new-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
I have been using the practice for several years now and can honestly say from the reception staff to nurses and doctors, this is the best practice I've ever used. All the staff work so hard andare professional, respectful and empathetic. I have had no problem getting an appointment and my care has been exemplary. This is the best surgery in the area by far.
GP surgery review: new-road-surgery-bromsgrove
Title: Excellent care
Rating: 5 out of 5
Visited: November 2023
Excellent from start to finish. Got an on the day in person appointment. Professional and caring approach and kept me informed with what was going on and the next steps.  Referred me to hospital, got a phone call within 2 hours and an appointment at hospital later in the day. 
Extremely impressed with New Road Surgery and Kidderminster Hospital. Have been very fortunate up until now to have never needed an emergency referral. It made a stressful and traumatic experience as smooth as it could have been. Thank you.
GP surgery review: new-road-surgery-bromsgrove
Title: Very poor phone back appointment service
Rating: 3 out of 5
Visited: January 2023
Rang at 10:00. Told to ring back at 14:00. Then told to ring back at 08:30 the next day to make an appointment then if there are any available otherwise a phone appointment would be available on the 17th January two weeks later.
I wouldn’t class my ailment as an emergency but not something I can wait two weeks for possible bronchitis/sinus/ear infection following a bout of covid.
Does that constitute an emergency call?
GP surgery review: new-road-surgery-bromsgrove
Title: Terrible waiting times
Rating: 2 out of 5
Visited: November 2022
Having injured knee, took several weeks to see GP then 3 further weeks to get x ray. Results sent to surgery, no response from GP regarding results and treatment possibilities.
Had to contact surgery to get an appointment with original GP, 3 weeks wait. Reluctantly agreed to have phone "Consultation with locum GP ( who would not know my case). If i wanted the original GP would have to wait 3 weeks!!
When trying to contact surgery advised of a queue of over 30 this at 8.40 am. Reception advised that I would have to ring at 8.30am as this was when appointments were made on a block booking service.
Clearly this is a hopeless situation, the practice and service has clearly gone down hill since Covid.

Where is patient care? 
Seems there needs to be a total review of booking arrangements and that of arranging face to face consultations as this is when much can be determined by the physician.

Over to you to improve and provide patient satisfaction.
GP surgery review: st.-johns-surgery
Title: Rude staff , no help and fobbed off everyday
Rating: 1 out of 5
Visited: November 2023
Honestly so fed up, you call almost everyday to get a pre booked appointment or even an appointment on the day and you’re constantly fobbed off to call tomorrow. The staff are rude telling you they’re trying to help but they do nothing to help…. The whole run of this practice is so so poor. Patients are not put first but yet only a number. If it wasn’t for the fact one doctor I like seeing because when you do eventually get an appointment they help but apart from that I would have left ages ago !
GP surgery review: st.-johns-surgery
Title: Good luck getting an appointment
Rating: 1 out of 5
Visited: October 2023
The booking system is fundamentally flawed. It is mere impossible to get an appointment, even a non urgent one. The sheer lack of putting patients first is evident from the automated response on the telephone when calling the surgery; which does its best to warn you off attempting to make an appointment by saying you should only call if it is "urgent". Surely if it was urgent, you would be calling the emergency services. In any event, if you do not call within minutes of 8am to get an appointment on the day or within minutes of 1pm to get an appointment next week, you wont get one. Oh, and they can't book further ahead then that .... i'm not sure why?! On my third attempt today to get a routine appointment (non-urgent) and told to call again tomorrow. Waiting in a call queue of 30 people. Each time getting dismissed. I was told to come into the surgery in-person to book, but like many of us, I do have a job and like many of us, I am at work so cannot always call bang on 1pm. I am truly lost for words as to how difficult it is to get an appointment and such a waste of time for myself and the surgery having masses of people on hold, to be told that no appointments are available. The booking system doesn't work. It is unfair and entirely unrealistic to expect patients to have to abide by the regimented times to call, in order to get an appointment.
GP surgery review: st.-johns-surgery
Title: Amazing Practice
Rating: 5 out of 5
Visited: April 2023
I can not rate this practice highly enough.  They have been incredible from the day I went in to sign up with them, after moving house.  Reception are happy, polite and massively helpful and the doctors are not watching every second of your appointment - they have time for you and I feel genuinely listened to.  The appointment system is brilliant and the surgery itself is spotlessly clean and welcoming.  I genuinely can not fault anything about it and fully recommend it to those within the catchment area.
GP surgery review: st.-johns-surgery
Title: Caring and thorough
Rating: 5 out of 5
Visited: July 2022
Listened to, taken seriously, cared for and thorough. I always feel that if I go with a problem they will do whatever tests necessary to find out what's wrong. Never feel fobbed off. Would recommend this surgery to anyone.
GP surgery review: st.-johns-surgery
Title: Mistake after Mistake
Rating: 1 out of 5
Visited: July 2022
Upon visiting your surgery today I'm horrified to say what a horrible experience I had! I had surgery on Friday the 20th July, not only did I spend 3days trying to get an appointment, you need to ring first thing, we'll I did all 3 days to be over number 30 in the que to then be told theirs no more appointments even though my situation was fully explained and in my eyes was an emergency!!!! To finally ringing 111 who then put in for a call from a doctor at the surgery to be placed to myself within 2 hours as I needed to be seen. With in an hour a doctor rang me (after being told there wasn't any emergency calls left for that day) I was asked to come to the surgery to be seen. Upton struggling to get to you due to pain and discomfort I was in. The lady I sore was absolutely amazing. I then get my prescription sent to the pharmacy downstairs. I'm on second floor, with infection where my surgery was, I walked their to find the pharmacy shut (this is at 2pm) I then struggle to get back up to reception to be told nothing they can do as they won't print out a secondary prescription, not my fault it was sent to a closed pharmacy, me, can it be called back please and sent somewhere else as I really need to collect this prescription, barring in mind I'm in pain and still being very polite, where as the attitude and tone of speaking from your staff is if you don't like it go else where!! What such a great presentaion and way of thinking your staff have to their pained patients! I then get told, no sorry we have to wait for the pharmacy to send it back. Also not my fault! They then state I can wait there for the hour until the pharmacy is shut. Seriously! I have just had surgery and I'm invited to sit and wait on a wooden chair whilst they sort out their mistake! I had to come home because I was in too much pain, I couldn't stay standing, walking around or sitting. And takes a good 25mins drive there. Not to mention the cost of fuel and the fact I couldn't have come back out. I am now sat here in agony because I have to wait to get my prescription tomorrow! I have never known such a shambles of organizational anywhere as i have in that place.
GP surgery review: st.-johns-surgery
Title: Customer care / booking system
Rating: 2 out of 5
Visited: February 2022
If I could give them lower, I really would I’m not one for complaining but before covid they where amazing since then it has been a night mare trying to get a appointment calling at 8am everyday to be told sorry there’s no more phone appointments, try again the next day , tried to call back system and they don’t get back to you till 1pm  I expressed my mental well being because I feel helpless and ask for a call back of the manager 3 weeks ago? nothing since, called to speak to a doctor about a on going problem Parms me off to call the Secretary as apparently he can’t chase for referrals  and was given a dud number that doesn't even work! Honestly lost all faith in this practice , receptionists are rude and ill-mannered there is only a few doctors there that make it worth staying but some of them are pure lazy and also rude and clearly can’t be bothered, johns surgery has definitely  lowered there customer care in my eyes, never a good impression when you first call.
GP surgery review: the-glebeland-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: March 2023
You always get seen on the actual day, you very rarely have to wait. Doctor's are caring but thorough in their prognosis, they seem to get it right first time. Pharmacists are busy little bees but always friendly as are the nurses and not forgetting the wonderful receptionists who obviously are first call of port and always perk you up with their chirpy welcome. They are a wonderful team who rely on one another, that's why they work so well together. Three cheers for the Glebe of Belbroughton.
GP surgery review: the-glebeland-surgery
Title: Positive experience
Rating: 5 out of 5
Visited: March 2023
I’ve just joined here and I had a very good experience. The staff seem friendly and you actually get to see doctors and nurses in a very short period. They also appear to be attentive to your needs.
GP surgery review: the-glebeland-surgery
Title: Don't bother!!
Rating: 1 out of 5
Visited: March 2022
How these people can call themselves professionals or have the audacity to say they work in a service industry is beyond me!

I have had Doctors leave my appointment to deal with unpaid fuel bills, left waiting for an hour while another doctor ate sandwiches (during an appointment) 

Refused medication prescribed by a consultant.
GP surgery review: elgar-house
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
I applied for a review online and was contacted within 24hours with an appointment date to see the doctor. The appointment was on time and the doctor dealt with my problem in a timely and professional manner.
GP surgery review: elgar-house
Title: Lovely staff and doctors
Rating: 1 out of 5
Visited: February 2023
Had to get my mom to doctors urgently as she was weak and frail due to not drinking water or eating for over a week. I had to park in staff car park due to my not being able to walk far now I have gotten a £100 parking fee. If practice can help it would be very much appreciated
GP surgery review: elgar-house
Title: Very helpful and friendly practice
Rating: 5 out of 5
Visited: January 2023
Have heart problems and arthritis,always seen and taken seriously, not fobbed off like a lot of other places. Very professional and helpful can talk about any problems with ease. Reception do what they can to accommodate you. Staff polite, I would definitely recommend this surgery
GP surgery review: elgar-house
Title: First class service
Rating: 5 out of 5
Visited: September 2022
Recently had reason to require the services of the surgery. Could not fault the service I received in any way, really was first class. Friendly accommodating staff and everything completed in a very professional manner. Excellent communication by email and text, and very efficient with my requirements.
GP surgery review: elgar-house
Title: Very helpful reception staff
Rating: 5 out of 5
Visited: June 2022
Attended this afternoon to sort out problem with repeat prescription for my wife. All reception staff were extremely helpful and although it took a little while and a fair amount of work by the receptionists they were able to resolve the problem. I don't think I thanked them properly, so, to all the staff at Elgar House 'thank you'.
GP surgery review: elgar-house
Title: Very Helpful Reception staff....
Rating: 5 out of 5
Visited: May 2022
I've dealt with 3 reception staff today - 2 in person in the surgery, 1 by phone - all extremely helpful- i was quite anxious about the issue each time, but they were patient and polite and doing all they could to explain the process and to help me- visit to the surgery was just after 8am, and the call was just before 3pm- i could only get through to the appointments line and whilst it was not an appointment, she was still helpful and patient - i am sorry i didn't get the names of the reception staff, but hopefully you can identify them and these comments get passed on- really very helpful, calm and patient.
GP surgery review: elgar-house
Title: Good practice
Rating: 4 out of 5
Visited: April 2022
Probably one of the longest registered patients at this surgery, never had any problems. Had a knee injection in April at the surgery something they have brought in house, all went O.K.
GP surgery review: elgar-house
Title: Certain reception staff
Rating: 3 out of 5
Visited: March 2022
Firstly need to catch up government advice ahe secondly double check the information being given.  I needed a prescription to be delivered due to testing positive  so I needed to change my pharmacy, some rude young lady told me it had already been sent to Tesco.  I've now had someone chasing this meds for almost two days. Tesco can't find it. Guess why, it wasn't sent there. I was also told even tho I had tested positive for covid it was OK for me to go to Tesco to collect it and take the meds to my vulnerable 91 years old mum. Absolutely appalled. But then this is not the first time.  On previous occasions the receptionist back chatted quite rudely stating I needed to book an appointment to speak with a doctor, which is why I was calling !
GP surgery review: elgar-house
Title: Impossible to get appointment
Rating: 2 out of 5
Visited: February 2022
After spending 2.5 hour on the phone since 8.30 in the morning to be told there is no more appointments left for today and to ring tomorrow. Impossible to get appointment and surprised patients are getting annoyed by not been able to see or talk to medical team. Most of receptionist won’t even listen what you have to say and what is the medical problem. Ended up several times needing an ambulance or been admitted to hospital with poorly child who didn’t get the appointment same day, what could be easily prevented. Not the best experience, however if you manage to get through the gate service is usually really professional and patient centred.
GP surgery review: hillview-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: April 2023
First appointment as a new patient and have been so impressed with the whole process from the extremely helpful and friendly interaction with the reception staff to the appointment itself with a Doctor who gave me time to discuss things thoroughly and who had obviously read through my notes beforehand. It was a so nice to talk with a Doctor who was not looking at a screen but looking you in the eye and genuinely engaging with you. I came away feeling that my health and ongoing treatment were in  safe and caring hands.  Thank you Hillview
GP surgery review: hillview-medical-centre
Title: Doctors excellent, Reception staff awful
Rating: 1 out of 5
Visited: February 2023
My experience of the service from doctors has been excellent, however the approach of the reception team is consistently awful.

Whatever the query or process, it is never straightforward and you are often told things that are contradictory to instruction from other NHS departments / workers.

Never with a smile or helpful attitude, and have been known to cut you off on the phone midway through a conversation!

If there was another GP practice nearby, I would consider that, rather then experience the trauma of contacting Hillview front desk.

Once you do get to see a doctor, my experience has been great. However the front-facing staff need to be better trained and approachable.
GP surgery review: hillview-medical-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: May 2022
The doctor i saw diagnosed me quickly. Offered advise and a remedy which was effective within 2 days. Changed my life. Now without constant pain. Thankyou
GP surgery review: hillview-medical-centre
Title: Exceptional Service
Rating: 5 out of 5
Visited: February 2022
I phoned for an appointment on a Thursday for my husband, got a face to face appointment the next day. Hillview have provided an exceptional service through the pandemic. Flu jabs delivered, diabetic clinics run as normal & also cervical screening. Only ever been "number one " in the queue for reception.
Well done Hillview.
GP surgery review: st-stephen's-medical-partnership
Title: Fabulous team
Rating: 5 out of 5
Visited: July 2023
The whole team from doctors and the whole medical team to reception and all the admin staff are wonderful. They have gone above and beyond to help and support me through my situation so far. Nothing  has been too much trouble even when they are extremely busy with patients and admin duties themselves. I was speaking with one of your administration  team earlier today who was really  lovely, so helpful, understanding, and full of empathy towards my situation. I can’t thank you enough for your kindness and continued support going forward in a heart breaking situation I find myself in as a daughter and full time carer. 
Thank you x
GP surgery review: st-stephen's-medical-partnership
Title: They always  done the best they can
Rating: 4 out of 5
Visited: March 2023
I'm always been happy with what service they have given me which under the current circumstances  is the best anyone can do
GP surgery review: st-stephen's-medical-partnership
Title: Quick response
Rating: 5 out of 5
Visited: January 2023
I had a medical condition which caused concern for me and my Wife. 
We contacted our local practice. Within the hour l was seen by a doctor 
Absolutely brilliant. Can’t thank them enough thank you
GP surgery review: st-stephen's-medical-partnership
Title: I attended Maple View
Rating: 5 out of 5
Visited: January 2023
I have recently seen the msk Specialist and Dr Burling at this practice. The service was friendly, efficient  and prompt. I so appreciated my care and want to say how luck we are to have our Gp’s and Primary Care, we need to embrace the changes that come with progression and appreciate what we have in The uk. Thank you for your continued efforts in which are often difficult under the Government’s policies
GP surgery review: st-stephen's-medical-partnership
Title: Very helpful Staff
Rating: 5 out of 5
Visited: January 2023
Despite the practice being under pressure, the receptionists and doctor did their best to get my prescription problem resolved. I really appreciated their efforts in the current circumstances.
GP surgery review: st-stephen's-medical-partnership
Title: Maple View - very responsive practice
Rating: 5 out of 5
Visited: December 2022
Was able to see the doctor very quickly regarding a skin consultation, having booked an initial telephone session. Very happy with the efficiency, attention given, explanation and diagnosis.