janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: church-view-surgery
Title: Care and Concern
Rating: 5 out of 5
Visited: June 2023
Many thanks to the Drs. and reception who arranged to see my husband yesterday when he was feeling very unwell. It was a very reassuring experience.
GP surgery review: church-view-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: February 2023
I had an evening consultation, which took place as promised. The resultant treatment process and referral to the out of hours GP service was smooth, and each steps was explained.

The Locum, although working remotely, was caring, listened, and efficient.

Thank you!
GP surgery review: church-view-surgery
Title: would not see my son
Rating: 1 out of 5
Visited: September 2022
My son has suspected mumps, i called the doctors and they asked me to send pictures of my sons face before and after. They told me that they would see him, then they said that they could not see him, and they would send me a test kit. I never recieved my test kit. So my son is off school but we cannot confirm whats up with him, because they wont see him, so he as not recieved any assesment or diagnosis. This is totally unacceptable and this should not be happening, were we cannot get in for an appointment to see a doctor. Why am i paying taxes for a service that they are unable to supply. Its disgraceful.
GP surgery review: church-view-surgery
Title: Id love to be taken serioursly
Rating: 2 out of 5
Visited: August 2022
I've been dealing with some issues recently that I've been told to go see a doctor about as they may be cause for concern.

I would love to do that if I could actually see my doctor! 3 days in a row I rang up a few weeks ago to try and book in an appointment and every time was the same short blunt answer of we ran out ring back tomorrow at 8am. Then when I go to do an online consult its been paused within an hour of them opening until the next day! Sometimes its even paused for 2 days which is ridiculous.

I am genuinely fed up of this. There's only a rare few times I ended to get a hold of my doctor and the fact that I get made to feel guilty about it is wrong. I am considering moving doctors.  its my family doctors I've been going too all my life and its just such a shame I don't feel like ill get help anymore.
GP surgery review: church-view-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
Appointment with nurse for a jab today and it was a really good experience, on time, quick prep and really great caring nurse. 5 star service
GP surgery review: church-view-surgery
Title: disgraceful
Rating: 1 out of 5
Visited: June 2022
I tried to book a doctors appointment for my son, i was told from the receptionist that they only take emergencies, and that i have to call on the day. i explained that I couldn't get through on the phone, she told me to hold the line until they answer. she said that there was no other way to get a doctors appointment, this is unacceptable.
GP surgery review: dean-cross-surgery
Title: Such a great practice
Rating: 5 out of 5
Visited: November 2023
I was very worried about a health issue.  I received an appointment so quickly. The nurse was so friendly, thorough  and reassuring. Whenever I have attended the surgery I have always been so impressed by the level of care and the friendliness of all the staff. It is a wonderful caring practice.
GP surgery review: dean-cross-surgery
Title: Amazing surgery
Rating: 5 out of 5
Visited: July 2023
I can’t praise this surgery enough. The GP is thorough, caring and professional. The nurses are friendly and reassuring. All staff are polite. Always seen promptly. Such a great Practice.
GP surgery review: dean-cross-surgery
Title: Great GP's but appointments impossible. Admin very sloppy
Rating: 1 out of 5
Visited: July 2023
Patient records are chaotic, sparse, erroneous and very badly administered.  GPs are fantastic but appointments (even following a hospital referral back) are about 7 weeks to see your GP.   Emergency appointments are impossible if you work they expect workers to call when  driving, then on hold for ages and then when/if you get through there are no appointments available - this is an ongoing situation. Appointments are only by telephone  with no idea of a time when surgery will call and if you can't take call (phones difficult at work and in no privacy) they cancel.  Only if you speak to someone (normally NP not your GP) can you sometimes get a face to face appointment but it is made very difficult to achieve.  I and other patients I know at this surgery are feeling abandoned and  left with nowhere to turn when ill apart from 111 (only out of hours) or A&E as it seems every effort is made by public facing staff to keep patients away from the surgery.  It is appreciated by all that GPs are short staffed and busy but the practice manager needs to sort things our and urgently find a system that is fair to all and enables patients access to their, or at least a, GP.
GP surgery review: dean-cross-surgery
Title: Useless... you are by yourself in this world
Rating: 1 out of 5
Visited: June 2023
I spent 26 minutes on the phone waiting to speak to the receptionist only to be told I have to phone back in the morning. 
This is dreadful service. I am at my wits end and need help. I phone the doctors about twice a year, and only if I have to. 
Broken Britain.
GP surgery review: dean-cross-surgery
Title: Brilliant surgery
Rating: 5 out of 5
Visited: May 2023
Had bloods taken by lovely friendly nurse. Received results really quickly from GP with recommendation. This surgery is so friendly and efficient I cannot recommend highly enough.
GP surgery review: dean-cross-surgery
Title: Amazing practice
Rating: 5 out of 5
Visited: May 2023
I can’t speak highly enough of the GP care, understanding and professionalism. Although very busy the staff are all polite and friendly. I feel very lucky to be with this  surgery.
GP surgery review: dean-cross-surgery
Title: congratulations on high standards and efficiency
Rating: 5 out of 5
Visited: February 2023
This is to say thank you so very much for your attention to me today.   when you were having  an extremely busy day yet you took the time to help me when I was in bit of distress , and even though I interrupted  your  planned programmed for the day you showed me great compassion and care.
I am now at home and feeling much better thanks to you all.
Paul Southcombe( dog walker) [ pacemaker and diabetes fatigue]
GP surgery review: dean-cross-surgery
Title: Doesn't want to see you and provide treatment.
Rating: 2 out of 5
Visited: August 2022
I have extensive Psoriasis which also affects my ears. I previously had my ears syringed at Dean Cross Surgery in 2021.

When I approached the Surgery to have my ears syringed again - as I was getting very deaf due to the build up of wax and psoriatic skin - I was informed that the Surgery wasn't doing this procedure anymore.

I did call the Surgery a few times about this and I was given various excuses about why they weren't doing ear syringing anymore:-

The machine was broken and the Surgery couldn't afford to replace it;  The NHS has decided that ear syringing could now be harmful - after all these years of having my ears syringed with no ill effects.

I was then told that I would have to pay privately to have my ears syringed to cure me of my deafness, which was detrimentally affecting my quality of life.

The charge to have my ears syringed and have my hearing restored was £60 (and can be more), which I had difficulty paying from my pension.

They also use the same/similar ear syringing equipment as the NHS/GP used.

Everyone wants to do as little as possible now, and everything is slowly being privatised.
GP surgery review: dean-cross-surgery
Title: Great service
Rating: 5 out of 5
Visited: June 2022
All my life at this surgery 32 years and no issues! Always available to help with any issues in had with my health, never any waiting around for appointments and the staff are all very great and knowledgeable and willing to help.
GP surgery review: dean-cross-surgery
Title: Above and beyond
Rating: 5 out of 5
Visited: June 2022
I have been in a dreadful situation in recent months. Ongoing mental health issues for many years. I contacted the surgery when things got too much. The help I have received has been amazing, considering it has been via telephone contact, I am now coping and feeling calmer in myself. I have been able to change jobs and am slowly getting my life back together. Without the doctors guidance I don’t know quite what would have happened to me. A huge thank you to all of the team.
GP surgery review: yealm-medical-centre
Title: Outstanding efficiency and service
Rating: 5 out of 5
Visited: January 2023
We have been registered at the practice for 8 years and have had numerous reasons to call on their assistance.  From a major stroke and the aftermath to routine tests Yealm Practice have helped and advised, solved problems and prescribed. All with a cheerful attitude and obvious care and concern.  Thank you!
GP surgery review: yealm-medical-centre
Title: Wonderful service
Rating: 5 out of 5
Visited: October 2022
My husband and I were very fortunate to be accepted at this surgery 3 years ago, when our previous surgery in Plymstock closed, and have been so impressed with the excellent service provided.  We have seen several of the doctors and nurses in person, and on other occasions, made online consultations and also received telephone consultations.  The doctors have always been extremely caring, professional, knowledgeable, helpful and very thorough; referring us to be seen by appropriate specialists and to have scans, tests and prescriptions as deemed necessary.   Yes, we have had to wait a couple of weeks for some appointments but the Receptionists have always been really courteous, friendly and extremely helpful - they have also responded very quickly to all enquiries which we have sent via email.  For an urgent appointment we have received treatment the same day. 
The online consultation form has recently been vastly improved and has made it really easy to raise a medical concern and to obtain a prompt response – it states within two days but has been much sooner, with a prescription written, ready for collection!  Because we live outside of the area, we are not entitled to use the in-house pharmacy or have home visits but this is a very small price to pay for the wonderful medical provision we receive.  We are truly grateful and can highly recommend this wonderful surgery.
GP surgery review: bow-medical-practice
Title: Awful practice
Rating: 1 out of 5
Visited: December 2023
Bullied into appointments that I don't want or need.  Uninvolved in my own medical care.  My opinions aren't listened to, and I'm expected to just shut up and pit up with whatever I'm told to do.
GP surgery review: cheriton-bishop-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: November 2023
Everyone from Reception to GP and Dispensary staff were very friendly, helpful and considerate. Top practice.
GP surgery review: redlands-primary-care
Title: Brilliant customer service
Rating: 5 out of 5
Visited: October 2023
Have always struggled with getting through to book a GP appointment around my working day, I emailed in and the manager was very accommodating with arranging an appointment around my busy work schedule. Brilliant customer service, very grateful.
GP surgery review: redlands-primary-care
Title: Kind Caring Team
Rating: 5 out of 5
Visited: September 2023
I have received excellent care from the team at Redlands, especially recently when I started to become seriously unwell. Helpful receptionists who are doing their best despite demand being high, and knowledgeable, caring doctors, nurses and paramedics. I am very grateful to this practice for everything they do, thank you.
GP surgery review: redlands-primary-care
Title: Disinterested GP
Rating: 1 out of 5
Visited: September 2023
Seen by GP ( not my own GP) for a last minute appointment for a prostate examination as requested by my GP.Apology given for the 45 minute wait!!.GP not sure of why I was there,so I gave a short summary of the reason.Are there not medical notes to read?Doctor appeared tired and stressed and not really interested in listening to what I had to say.Examination performed with nil issues.Tried to discuss treatment options,but was told that would have to wait for my own GP to make a decision.I just got the feeling that I was being a nuisance and the Doctor wanted to 
get rid of me as soon as possible.Face to face appointments with GP’s at Redlands are like gold dust and as a result you want to make the most of a face to face appointment.
GP surgery review: redlands-primary-care
Title: Excellent service
Rating: 5 out of 5
Visited: August 2023
Myself and my wife are both ill with virtually identical symptoms. I rang the surgery at 08:30 today and the phone was answered within 2 minutes.  We were offered a joint appointment at 9:00 today. The paramedic that saw us at 09:10 was extremely caring, asking lots of questions and doing a few tests. We didn't feel rushed at all. Prescriptions were available at the Pharmacy shortly afterwards. We were extremely satisfied with the service that we received.
GP surgery review: redlands-primary-care
Title: Not providing any GP services for an entire week
Rating: 1 out of 5
Visited: August 2023
I called last week only to be met with an automatic message to say that they can only deal with emergencies last week and that patients shouldn't call for any other reason. Emergency care is not the same as GP care. If this GP surgery can't provide a basic level of care to it's patients it should not be operating at all. 
Ever since the GP partners stepped down this practice has been circling the drain.
GP surgery review: redlands-primary-care
Title: Poor service
Rating: 3 out of 5
Visited: December 2022
Arrived for an emergency child appointment. After waiting for 35 minutes, I asked the receptionist how long it will be to be told...how long is a piece of string. Awful response. I myself am a nurse, and would be appalled if my staff spoke to anyone like that.
Waited a total of 65 minutes
GP surgery review: redlands-primary-care
Title: Downhill and detached
Rating: 1 out of 5
Visited: March 2022
The former practice, New Valley (Newcombes) had a few off days when some staff let down the rest of a good team of caring, conscientious professionals. However, since becoming the mammoth Redlands Primary Care, it has been all downhill. Whilst some chaos and disruption in such a move and merger is totally understandable, the sharp decline in the care, kindness and professional consideration is not. Unrecognisable from what Crediton had previously, now we have to wait regularly 20-30 mins for phone to be answered, heavy deferral to self help, online ‘care’, basically anything rather than that traditional, quaint idea of a GP talking to a patient it seems. When I’ve actually managed to see a GP, he was high-handed, detached, rude. Not someone I will return to and I’ve now gone elsewhere. Not recommended.
GP surgery review: redlands-primary-care
Title: Reception
Rating: 3 out of 5
Visited: January 2022
Spoke today and got a lady sounding really snarky I'm sorry but that's disgusting. Never had a proolem with them until now. Speak to people properly. Your there to do a job so do it properly.
GP surgery review: albany-surgery
Title: Not good enough
Rating: 1 out of 5
Visited: August 2023
A message to say you are 10th in the queue that is always the case is simply not good enough. No wonder this surgury is only rated 2.6 on Google. Emailing is also a waste of time as they don’t monitor their emails.
GP surgery review: bovey-tracey-&-chudleigh-practice
Title: Very happy
Rating: 5 out of 5
Visited: January 2024
Very happy with the service I had this morning.I had a phone call back from a lovely doctor the same morning,who was very helpful and easy to talk to and took the time to talk to the hospital ring me back and explained now best to treat me me. Thank you
GP surgery review: kingskerswell-&-ipplepen-med-practice
Title: Great doctors
Rating: 4 out of 5
Visited: February 2023
I have had a few appointments recently for various reasons and my concerns have been listened to and I have felt supported. I had an excellent appointment today where the doctor really listened to my problems and concerns and worked with me to find a treatment that I was happy with whilst ruling out any other serious conditions. He also went above and beyond to answer the many other questions I had and booked in follow up appointments.
GP surgery review: kingskerswell-&-ipplepen-med-practice
Title: Unnecessary comments
Rating: 3 out of 5
Visited: January 2023
Had an appointment for my son and the GP that we saw thought it was necessary to make remarks about my medical problem throughout the appointment, this was unnecessary and in my opinion rude and it made me feel like I was being tested on my ability as a mum and made me uncomfortable for further visits
GP surgery review: kingskerswell-&-ipplepen-med-practice
Title: Wonderful GP
Rating: 5 out of 5
Visited: December 2022
I had to see a doctor recently for my son and I was booked in with a registrar who went above and beyond my son is non verbal and he was completely at ease with her. She was extremely through throughout! I then had to have a call regarding my daughters blood result and I had the same doctor. She explained everything to me with great detail and discussed options and a plan with me. I cannot praise her enough. I’ve always had a good experience at this practice but with was exceptional.
GP surgery review: kingskerswell-&-ipplepen-med-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: May 2022
Never had any problems & I have long term conditions & I have had a few extra health issues more recently. Doctors always brilliant, great to have a phone consultation & then be seen if necessary. I cannot thank them enough for all the help they have given me & are still giving me. Doctors, nurses & staff always friendly & polite, even when they are rushed off their feet, which is normal these days following on from covid & all the problems that have arisen during, including seeing how exhausting they were, & from that. They are simply the best
GP surgery review: heavitree-practice
Title: Efficient and caring
Rating: 5 out of 5
Visited: December 2023
I wanted to pass on my thanks for such excellent care and support, whether online (a great service) or in person, the staff at the Surgery are outstanding in their care and efficiency, and very much appreciated.
GP surgery review: heavitree-practice
Title: Really helpful
Rating: 5 out of 5
Visited: April 2023
The receptionisust and doctors really listen to your needs. They were very helpful to me las week. Reassuring and helpful with me
GP surgery review: heavitree-practice
Title: The reviews don’t lie
Rating: 5 out of 5
Visited: July 2022
Having recently joined this practice because it had good reviews we are not disappointed. The service we have received has been extremely efficient and welcoming. We are very pleased we chose this practice
GP surgery review: heavitree-practice
Title: Patient-centered practice
Rating: 5 out of 5
Visited: May 2022
I have been a patient of the practice for the last few years now and the quality of care and information I have received from the GPs, nurses, midwives and also the admin team has been outstanding. All the staff are keen to help and relay information easy to understand, the GPs have gone to the extent to provide me with extra helpful information after my consultations going above and beyond and during consultations they have been understanding and genuinely care.  It is easy to get an appointment and speak to someone on the phone, being overall very responsive, especially with the difficulties of the last few years in the pandemic. Brilliant practice and a big thank you to everyone.
GP surgery review: heavitree-practice
Title: Fabulous care, and great service
Rating: 5 out of 5
Visited: April 2022
Once again the amazing staff helped us today from the first telephone call to reception (helpful, kind, brilliant) to the moment we left the surgery. Kind and caring from start to finish, thank you
GP surgery review: heavitree-practice
Title: a fantastic practice
Rating: 5 out of 5
Visited: March 2022
not only are the GP'S amazing and knowledgeable but they are truthful if they don't know something they will ask you to leave it with them whilst they find out how to do it, the front desk staff are always very friendly and able to help you out quickly and efficiently 
and really respectful they have been fantastic through out the lockdown and have been one of the easiest practices to get an appointment with and the phones get answered quickly and are never on hold for too long
GP surgery review: isca-medical-practice
Title: Worse Practice Ever
Rating: 1 out of 5
Visited: February 2023
I have been waiting 40 minutes to be put through to the reception to get an appointment for my son who is very poorly. The automatic voice doesn't tell what number you are in the queue, like my doctors do, so you have no idea if your call will get answered. This happens every time I ring them which thankfully isn't very often. I don't know anyone who has got a good word to say about this practice. There are times when you want to see a doctor but you end up seeing a nurse. Avoid this doctors if possible!
GP surgery review: isca-medical-practice
Title: Excellent GP Surgery
Rating: 5 out of 5
Visited: December 2022
I have been a patient for over 8 years and have always found the entire team at Isca Medical Practice to be polite, kind, professional and helpful. I never have any issues in getting an appointment and they are also extremely thorough to investigate to rule things out as well. Would highly recommend them and all of the doctors are amazing. Thank you for providing an excellent service to the community.
GP surgery review: isca-medical-practice
Title: A traditional caring practice
Rating: 4 out of 5
Visited: July 2022
I would like to thank all of the staff at Isca medical practice regarding my recent treatment which was exceptional in all areas when I can in to difficult times with my health. 
Everyone was so professional and helpful I can honestly not recommend this practice enough.
GP surgery review: isca-medical-practice
Title: Avoid
Rating: 1 out of 5
Visited: February 2022
Doctors are great, reception is OK depending on who you get.
The biggest issue is that when you are prescribed something you have to wait days for it to be sent to a pharmacy.
I have a little girl and every time she is ill and I leave it until the evening to collect my perscription they tell me its not been sent. So I have to wait and watch my little girl in pain for sometimes days until the perscription is sent. So angry this has happened again so I'll be moving surgery tomorrow to avoid this.
GP surgery review: mount-pleasant-health-centre
Title: Good service
Rating: 4 out of 5
Visited: June 2023
Received the appointment in a couple of days. Needed some test done and which were promptly executed. The GP provided feedback when the test results came in and was booked for an appointment with GP. However, since then, due to hosiptal waiting lists, an appointment with a consultant has been a very long wait.
GP surgery review: south-lawn-medical-practice
Title: Quick response
Rating: 5 out of 5
Visited: September 2023
I rang today to ask about flu jab for my father was told all appointments gone contacted surgery again & they have messaged to say he can go tomorrow (Saturday) so pleased & as always this surgery will always try to resolve any problem reception staff lovely &  was messaged really quickly saying sorry my father wasn't contacted & offered appointment & if not convenient phone them but luckily it was ok thank you to surgery & staff who always try to do their best 100% & 10/10 .