janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-jenner-practice
Title: surprising poor service
Rating: 3 out of 5
Visited: November 2023
I was obliged to call at the surgery today and queued at reception for about 20 minutes. This was to chase a prescription that was ordered a week before.  I was informed that it was decided that it was 'non urgent'.  Who made such a decision and on what grounds?  I had been chasing this prescription for three days.  All the chemist could tell me was that it had gone through to the surgery and they awaited it being signed off.   I am really disappointed in the dreadful level of service now evident.  I am reasonably computer literate but the website is very difficult to navigate and I struggled to get to this page.
GP surgery review: the-jenner-practice
Title: Pretty disgusting
Rating: 1 out of 5
Visited: November 2023
The most disgusting patient care, can never get an appointment and even when it’s urgent it’s taken 9 days for anyone to contact me. 
Do not go to this surgery.
GP surgery review: the-jenner-practice
Title: Incompetent GP
Rating: 1 out of 5
Visited: August 2023
I stood in the line in the practise 1hr40mins past my appointment time waiting for a receptionist to speak to. When the doctor called my mobile to see where I was he then called my name out loud and had me in and out of the room within 5 mins. Explaining that I just needed to drink water and see how I am over the next 3 weeks. I went to urgent care and they told me I have a chest infection and an ear infection. Which the doctor clearly looked over. I was prescribed 2 different antibiotics, and the doctor in south lewisham said to drink water!!!! The doctor I saw in south lewisham did not even care to hear any of my problems but only listened to my chest and checked blood pressure. This is very unprofessional.
GP surgery review: the-jenner-practice
Title: Terrible service
Rating: 1 out of 5
Visited: August 2023
I had my phone in my hand to take a phone consultation. The phone rang on a silenced call I called them back and they said they couldn’t help and I would have to go back to my GP I asked if the person was in the building the receptionist said yes I asked could they call me back she said I have to go back to my GP so to summarise I didn’t miss the call they called me on silent I called straight back to be told by a rude and unhelpful receptionist to go back to the GP
This leaves me continuing with a great deal of pain and not able to walk properly back to well I don’t know where
GP surgery review: the-jenner-practice
Title: ineffective new appointment booking system
Rating: 1 out of 5
Visited: June 2023
trying to get an appointment is an uphill feet of endurance. First a long form to fill in online - day1. then day 2 a doctor requested  I send a photo of the problem. day 3, a text confirms this indeed warrants an appointment and I am asked to wait until they decide the date and time for the appointment. I am still waiting. 
Did the modality group really do any market testing before this new system was adopted? at what point does this constitute a responsive service? The system wholly relies on you having computer skills, a mobile phone that is on all of the time and significance  patience as you wait and wait for an appointment. If you cannot make the appointment, I presume you go through the whole sad experience again from scratch?? meanwhile, treatment for our health problems is being  delayed, our conditions worsen and in some instances, are life threatening?? please modality think again and introduce an effective appointment booking  system for everyone.
GP surgery review: chislehurst-medical-practice
Title: Concerns Regarding Test Result Process
Rating: 5 out of 5
Visited: August 2023
Self-arranged Testing: I had to independently arrange for a test. Is this the norm? Not a big problem but first "issue".

Ambiguous Waiting Period: I was advised to call after "a certain number of days" for results. A specific timeframe would be more helpful.

Challenges with Phone Communication: Despite waiting for the mentioned period?! and spending half an hour on the call, I was informed the results weren't available and to call back. On a second call, I was told I couldn't receive my results over the phone. Despite calling the results line between 14:30 and 16:00. 

E-consult Requirement: I was later informed to set up an E-consult at 8am the next day. Why wasn't this communicated earlier? 

NHS App Discrepancy: I have the NHS app, yet surprisingly, I couldn’t access my test results there or check to arrange an appointment. Isn't the app supposed to streamline this process? What's the point of it? 

Resource Utilisation: This process engaged three NHS workers and took up a significant amount of my time, which seems inefficient.

I deeply value the NHS and its services, but this experience has been concerning in terms of organisation, clarity and is wasting much valuable money and time. I am sharing this feedback in the hopes of contributing positively to the system. The current process seems puzzling, and I genuinely hope that highlighting these issues might lead to improvements.
GP surgery review: chislehurst-medical-practice
Title: Bad experience
Rating: 2 out of 5
Visited: June 2023
The doctor in the Surgury are really good but can’t comment on the receptionist team . The DVLA has asked my GP to fill one questioner and the Surgury received it on the 11 June . I filled the e consultant form but did not get any reply . I called the Surgury on the 12 June and was told it will take 3 weeks for the GP to complete the form. When you ask for medical certificate which is paid it takes only 48 hrs  because they are not paid for it they take 3 weeks . So much stress and anxiety this has given me .   
Don’t know what to do now keep waiting.
GP surgery review: chislehurst-medical-practice
Title: little appointment availability
Rating: 1 out of 5
Visited: May 2023
even via econsult first appointment is a week away.
Other than queuing at surgery at 8am - very difficult to get appointment within a reasonable timeframe.
GP surgery review: chislehurst-medical-practice
Title: Poor service
Rating: 2 out of 5
Visited: April 2023
I booked an appointment for my son yesterday as he has a suspected infected toe. We took the first appointment available which was today @ 15:50 & a telephone appointment. It is now 17:15 & still no call. My son is studying for A levels which is made harder by him having ADHD. He has literally sat looking @ his phone waiting for it to ring for 85 mins. Why?
GP surgery review: chislehurst-medical-practice
Title: Terrible
Rating: 1 out of 5
Visited: April 2023
Took me 40 minutes to get through to reception despite only being 4th in the queue. Only appointment they could offer was by telephone 2 weeks later which I agreed to. 
As they call from an unknown number, my phone automatically blocked the call and told me I had 2  voicemails from the doctor even though the phone never rang. I realised it was the surgery and changed the settings but had no further calls. By some miracle I rang the surgery and got straight through only to be told the doctor had phone 3 times (which was not true, they only tried twice) and I'd have to rebook. I asked to do that only to be told there were no appointments available in person or telephone! I was told to either call back every day at 8am until I could get one (which from experience I know is impossible) or come into the surgery at 8am which, as I work evenings and have to sleep during the mornings is not an option either! 
What am I supposed to do in this instance? Absolutely despicable.
GP surgery review: chislehurst-medical-practice
Title: Very efficient and helpful
Rating: 5 out of 5
Visited: March 2023
My daughter woke up with a painful ear and we were due to go on holiday the next day so I was concerned. I filled in the e consult and the Gp rung me back less than an hour later offering me a same day appointment that didn’t interfere with her school day. My husband took her and they saw the nurse practitioner who examined her and prescribed medication, thankfully it wasn’t an inner ear infection and we could still travel. I was immensely thankful that they arranged everything so quickly and were very reassuring taking the stress out of the situation. 
This isn’t the only time the practice have been helpful, I admit the telephone system can have long waits at times but the e consult is easy to use and I have always had appointments arranged in a timely manner, often if I explain that my children are at school or I am working certain days they have worked round this. 
I find the GPs and nurse practitioners helpful and approachable. I have family in the Bromley area under different surgeries and they have struggled with appointments and some even have to queue outside their surgery for appointments at 8am. 
I just wanted to thank the team for all their hard work.
GP surgery review: chislehurst-medical-practice
Title: Exceptional Service
Rating: 5 out of 5
Visited: December 2022
Much appreciate the help and support of one of the reception ladies who went the extra mile to sort out my urgent prescription needs 10 minutes before long bank holiday.Thank you and all your fellow team members for your dedication and deligence in serving the local community.Hope you enjoy your well deserved New Year break.
GP surgery review: links-medical-practice
Title: Great experience
Rating: 5 out of 5
Visited: December 2023
I registered with this GP just before Christmas. At every single point, the practice was helpful and friendly. The receptionists were clear on what was required to register and how long things would take, I then got a notification when it was all sorted and I'd been transferred to this surgery. They got me in to see someone for my introductory visit super quick, then into the nurse for my injection, then again with the GP when I had a health issue.  I've been treated with kindness at every step and the staff have been really helpful in getting me sorted. I find changing GP's an ordeal usually (I move a lot so have done this too many times), but this time was a breeze.
GP surgery review: belvedere-medical-centre
Title: Absolutely no concern for patient
Rating: 1 out of 5
Visited: December 2023
Was late 9 minutes due to bus, could not be seen even in severe pain and ws told next appointment is in more than two weeks time.
GP surgery review: belvedere-medical-centre
Title: Very Disappointed
Rating: 3 out of 5
Visited: November 2023
I received an e-mail on 23rd of November saying that my online NHS account was blocked, I went to my gp's reception straight away to ask what the problem was. The receptionist said that I was deregestered because all of the letters that were sent to my address were returned back to the gp, so they believed that I wasn't at the registered address anymore. I really didn't expect something like this, due to the fact that nobody contacted me. I told the receptionist that most of the communication is made online or via text messages (but I receive letters about my smear tests with no problems for example). I've lived with my family in the same address for 17 years and registered with this gp for around 10 years and I haven't had any problems until now. I have a health condition and I am on regular tablets. I have regular checks (last one was in July) and I book my appointments and order my prescriptions online.  I felt really let down because nobody contacted me to check my address or to tell me that there was a problem and that they might deregister me. I was given no notice whatsoever. And soon I will need to order my repeat prescription. The lady at the reception told me she will send an urgent email to the person who deregistered me. I went to reception again after couple of days to ask if the problem was sorted. It wasn't. I've now had to fill in a new form as a new patient, however I haven't heard of any updates yet. I am deeply disappointed, because none of this was caused by me, yet I am still having to sort this out. Nobody else in my household has had the same issue, even though we are all registered in the same gp, and live in the same address.
GP surgery review: belvedere-medical-centre
Title: Receptionist are rude
Rating: 2 out of 5
Visited: September 2023
I had to call up today as a prescription was not done the receptionist that spoke to me today was so rude and refused to give her name I understand they have some rules they have to follow but there is a way of speaking to someone and explaining. I have never experienced that kind of rudeness with any organisation, I was so calm so she had no reason to be so rude she needs to have lessons in empathy. I have spoken to other receptionists there and they have been lovely and helpful but this who refused to give her name is letting the team down.
GP surgery review: belvedere-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2023
I have been with this practice for 18 months. I have found all the doctors, nurses and receptionists to be caring, efficient and helpful. I am sent reminders for long term condition reviews, blood tests and any other tests that I may need. I find any information that I am given is thoroughly explained so I have total understanding. Everyone is very pleasant and kind and I have total confidence in the surgery. Thank you all.
GP surgery review: belvedere-medical-centre
Title: Very poor service
Rating: 1 out of 5
Visited: August 2023
Why isn't there an email address anywhere like every other surgery that have other professionals trying to communicate with the sugery, so then i had to wait a full hour on the phone with only 4 people in front of me to speak to a receptionist.
GP surgery review: belvedere-medical-centre
Title: Misleading Appointment Booking
Rating: 3 out of 5
Visited: August 2023
I was sent a text that I needed to book a phone consultation with my GP to discuss my test results. I booked a 10 min slot at a time I knew I would be available. The GP called me half an hour earlier than this time when I was in the dentist chair. I then received another message saying as I'd missed my appointment I'd need to re-book. I called the surgery at the time my appointment was booked, completely confused. After a 20 wait, my call was answered where I was told that there was a 3 hour window for this call, one hour before, 2 hours after. I'd never heard of this before. Feeling a bit stupid I decided to check the original text message I received, no mention of a 3 hour window, I checked the email confirmation of my appointment, no mention of a 3 hour window, & finally I checked the appointment page on the surgery website, no mention of a 3 hour window. So how was I supposed to know this? Also how are people with busy lives supposed to work around this? You could be in an important meeting at work where phones have to be on silent, you could be traveling on the tube with no signal, or in a position where you are unable to answer your phone, like I was in a dentist chair. Does the GP surgery expect you to put your life on hold for 3 hours waiting for a call that might happen, does it not understand how impractical that is? This doesn't happen when you book an appointment at a hospital, dentist or optician, if these places are able to honor the appointment time that is booked, why can't GPs? Also why doesn't the surgery make the 3 hour window rule really clear? I would never have booked the call for 40 mins after my dentist appointment of I'd known. It's a shame because any face to face appointment I've had at this surgery has been really good, but the admin/red tape/miscommunication around appointments is completely inadequate. (Incidentally I found out that my GP had actually left for the day, 10 mins before my 
booked appointment time slot)
GP surgery review: belvedere-medical-centre
Title: Email
Rating: 3 out of 5
Visited: July 2023
I have been trying to contact you by phone and have been on hold for 40 minutes. I need your email to send a doctor's letter. This is a waste of my working day time. It would be helpful for you to provide a clinical email address for professionals.
GP surgery review: belvedere-medical-centre
Title: Impossible phone service
Rating: 1 out of 5
Visited: July 2023
I rang the surgery at 8am today for an urgent appointment and was lucky enough (or so I thought) to be no. 2 in the queue.  I waited for 40 minutes and nobody answered the call! How can it be that the bank of reception staff that are always present at Belvedere Medical Centre takes so long to answer 2 calls?! I have a repeat throat infection that, 2 weeks ago, landed me in A&E so I desperately need to see a doctor. Am I being unreasonable to expect the phone to be answered? I went on ask first to see if booking there was quicker and the nearest appointment was 12 days away! I tried again and just got "we are experiencing high levels of calls" automated response.... who figured?! What a disgraceful way to run (or not run) a practise.
GP surgery review: belvedere-medical-centre
Title: Phone
Rating: 1 out of 5
Visited: July 2023
Have now been on the phone for 22 minutes - 18.10 pm now
Was caller number 5 when started now no 4.  
Started the call about 17.45. Absolutely disgusting. 
25 mins now still caller no 4 please hold recording says. They close at 6.30 let see what’s happen  hooray caller no 3 after 28 mins   33mins caller no 2 please hold   Time 18.23.  
18.29 still no 2 in the queue - please hold -18.30. - ringing tone now but no one answering. 18.32. Disgusting
GP surgery review: belvedere-medical-centre
Title: Useless
Rating: 1 out of 5
Visited: July 2023
Mum 82 years old expected to have access to the Internet. Over one hour trying to get through on the phone which was cut off twice. Absolutely ridiculous for the older generation seriously it's a doctors they need to see patients. Maybe there first training would be to answer that back or beige thing on the desk that makes a noise
GP surgery review: bexley-medical-group
Title: Poor
Rating: 1 out of 5
Visited: June 2023
This practice has fallen down since covid , that and the fact that it’s gotten to large for the staffing that it has ,is affecting patients often with just one doctor across the practices in attendance and staff only ever working from home( still !) 
You can never get an appointment, the e consult service is shocking with things moved mutiple times , no one seems to want to take ownership of anything or willing to assist when there is a problem ? Even basic tasks seem to be an issue , I’m not sure where the care went in caring .
GP surgery review: bexley-medical-group
Title: Lovely hard working staff
Rating: 5 out of 5
Visited: May 2023
I’ve always found this practice very easy to get hold of sometimes there’s a short delay for appointments, but that is understandable. The staff have always been polite respectful and helpful. If I’ve needed a more appointment more urgently they have done whatever is within their power to accommodate this. I’ve used E consult with them once and didn’t want that too great so I always ring and I don’t have a problem. The doctors have been great when I’ve seen him the receptionist have been fab. I have no complaints here I hope they keep up there fantastic service
GP surgery review: bexley-medical-group
Title: Frustrating
Rating: 1 out of 5
Visited: January 2023
This practice requires all patients to fill out an e-consult form which is very frustrating and time consuming. You cannot ring up for an appointment or book one via the app. Not good patient care at all.
GP surgery review: crayford-town-surgery
Title: Shocking!
Rating: 1 out of 5
Visited: November 2023
The econsult system is an absolute joke. Unless you are at the ready 7am or 8am sharp, you're not going to get an appointment. It took 6 months to book an appointment and when I finally managed, I got told to collect referrals and test kit from reception. I went the following day to collect and was met by passive aggressive receptionists asking why did I not go the day before. Working full time doesn't allow me to leave whenever I want and they did not say I need to collect same day. The woman at reception said "How did you come today then?" Absokutely unbelievable! At the moment I am on my 3rd hour being on hold trying to talk to someone at the surgery regarding a sick note. I am unwell and cannot go to collect it myself. When I spoke to them earlier in the day (by some miracle it seems) they said they'll send a link to me via text so I can download the sick note. I've received nothing. No one is picking up the phone. And when they do pick up on the odd occasion, they're so unbelievably rude! Unfortunately, they know they are the only surgery nearby and rely on people to be desperate and treat their patience extremely bad. What a shame!!! The surgery had the potential to be good only if the actual staff and doctors cared a little.
GP surgery review: crayford-town-surgery
Title: Horrible GP
Rating: 1 out of 5
Visited: August 2023
This is the gp with the least desire to work that I have ever experienced. As a general rule, I don't usually get sick or have to go to the doctor, but the few times I have had to go they always tell you that there is no Face to Face appointment, it is always by phone and, as a doctor, will see what you have by phone . They always give you a thousand excuses to serve you and in the end they never call you. Yesterday, I called to get my wife's medicines prescribed (who is pregnant) and they made me send an email to confirm the pills, so far something normal in general, but after two hours waiting for prescribe some pills that are essential for the pregnancy, it turns out that they closed and did not prescribe them. This morning, first thing in the morning, I called again and they told me that the doctor had them in his folder to sign them. I called again at 12 in the morning and they assured me and promised that it was already ready to pick up at the pharmacy. We went to the pharmacy to pick it up and it turns out that it turned not signed. We got to the doctor who was a 1-minute walk away and they told us that they weren't there, that the doctor was in a meeting and that he might be here today or maybe tomorrow. Like maybe tomorrow?? They are essential pills for pregnancy and they are urgent. His only response was "call 111, go to the hospital or wait for the doctor to sign the medicines".  since another thing is that we have been waiting for more than 1 year for a doctor to see my wife for a stomach problem and we are still waiting. No matter how close this GP is, I do not recommend it.
GP surgery review: crayford-town-surgery
Title: Inability to reach your GP or send an econsult
Rating: 3 out of 5
Visited: May 2023
Sadly the infrastructure to make an appointment online or even send an econsult is sorely lacking. Lunchtime and the practice has already reached capacity to even send an econsult. No online service to make an appointment with a GP. They make it so hard for you to make an appointment you give up. Unless you are free to wait on hold for an hour to get through on the telephone to speak to someone you are unlikely to get an appointment in the next month.  Worrying that you cant even reach your GP, they make it near on impossible to do so.
GP surgery review: crayford-town-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: February 2023
This surgery on the NHS website clearly states that it covers our postcode, however when we went to register our newborn, we were informed that we have been taken off the patients list as we had not even been informed of this! We have only just found out when trying to register our newborn! Poor communication and now left us all without a GP.