janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: wolstanton-medical-centre
Title: Not allowed an appointment
Rating: 2 out of 5
Visited: February 2023
I wanted to see a doctor or nurse for a check up as I have been on the pill for a while and I have to go in for a yearly check up. I haven’t been in 3 years due to every time I ring to get an appointment I am told I am not allowed to see the doctor for this check up. I finally got an appointment by lying to the receptionist and I asked the doctor if I am meant to see them every year he said yes. I can’t understand why I am not allowed to see the doctor when I ask. The receptionist out right refuses when I ask. I shouldn’t have to lie to see the doctor.
GP surgery review: wolstanton-medical-centre
Title: Great experience
Rating: 5 out of 5
Visited: February 2023
Had a really wonderful experience today having an annual review & smear with the practice nurse. She took time to listen and explain and put me at ease in the appointment. Such a great, positive experience. Thank you
GP surgery review: wolstanton-medical-centre
Title: The Practice has sadly gone downhill
Rating: 3 out of 5
Visited: November 2022
It's such a shame to see this Practice fail. Years ago this was the best Practice in the city. I attended Saturdays flu Clinic after having an appointment, I queued 45 minutes outside with vulnerable patients who were a mixture of patients who were walk ins and whom had appointment yet were in the same clue. This process doesn't work, how can you have an appointment and be a walk in but join the same queue. After queuing for 45 minutes I finally got to the 2 receptionists in the Surgery whom asked me my name, date of birth and address infront of a waiting room full of people, where was my confidentiality. This flu Clinic was run wrong from beginning to end and in all the years I've been at the Practice this is the worst flu clinic I have been too, patients constantly moaning and leaving the queue.
Another issue I've had is with prescriptions, constantly wrong every other month. Your receptionists work hard and I can only imagine they get verbally abused on a daily basis but if they are going to be abrupt with patients and unhelpful then they will get the backlash off the patients. Kindness and respect goes a long way.
GP surgery review: wolstanton-medical-centre
Title: Helpful
Rating: 5 out of 5
Visited: July 2022
The team at WMC are always extremely helpful and I have never had an issue. Both the GPs and the nursing staff are efficient and you never feel rushed.
GP surgery review: wolstanton-medical-centre
Title: excellent service
Rating: 5 out of 5
Visited: July 2022
I needed to contact the admin team at the surgery .I went on the web site I followed the instructions and typed in my request. Within 24 hours I was emailed and a 14 page document was emailed to me. I cannot complain about the email service we have received. It saved a visit to the surgery and the need to phone or see a doctor . This leaves the the staff more time to see the patents who do need to see a doctor or make an appointment on the phone.
GP surgery review: wolstanton-medical-centre
Title: Terrible surgery
Rating: 1 out of 5
Visited: June 2022
Have to ring at 8.30am to try to get an appointment, constantly ringing for 30/40 minutes, when you eventually get through all the appointments have gone.  Best chance is to go to the surgery and join the que at 8.30pm.  If you are lucky to get one, the policy is that you have to see a nurse so you cannot access a GP.  For my last 3 appointments, the nurse had to call a doctor to come in as they are not able to deal with more complex issues, each time a different GP came in so no consistency and no time to discuss issues properly.  Cannot book in advance or ask to see a particular doctor.  I understand during Covid it was hard but why cant we see a GP now?  Where have they all gone?  This is why so many people going to A&E as no primary care.  Its awful and I feel sorry for all the elderly so will be switching practices asap for the other surgery in wolstanton
GP surgery review: audley-health-centre
Title: Great Practise
Rating: 5 out of 5
Visited: November 2022
I have used this surgery most of my life and so do my family. We don't use it unnecessary but when we do they are always very helpful and take time with your prognosis.
Doctors / Nurses are great
I would recommend this surgery to any of my friends.
GP surgery review: dr-robinson-&-partners
Title: Caring Practice
Rating: 5 out of 5
Visited: September 2023
I recently visited the surgery for a blood pressure reading and during our conversation, the nurse touched on a raw nerve which set me off in a flood of tears. That led to her referring me on. A few days later an appointment was made for me to see another nurse. I cannot express my gratitude to these two medical members of staff. Their bedside manner is exemplary. They are a great asset to the medical practice and to our community. Thank you so much for being there for us.
GP surgery review: heathcote-street-surgery
Title: An exemplary medical student
Rating: 5 out of 5
Visited: May 2023
My appointment began with a young medical student before seeing a G.P. He was very polite, listened to my problem, was very thorough in his examination and agreed with my observations as I had experienced this problem before. He then called the G.P. in and whilst discussing me with her I was completely included in the conversation.
I felt totaly at ease throughout the whole appointment and the diagnosis and medication prescribed  began to relieve the pain I was in almost immediately .
GP surgery review: heathcote-street-surgery
Title: Reception staff went above and beyond
Rating: 5 out of 5
Visited: May 2022
My friend whilst visiting from Scotland need a prescription. As she is not in the English system this became very difficult. The reception staff were so helpful. They dealt  with her very professionally and efficiently. Thank you for all your help.
GP surgery review: heathcote-street-surgery
Title: Amazing practise!
Rating: 5 out of 5
Visited: May 2022
Had an extremely positive experience with both my GP and the practise nurse. They were very understanding and compassionate when listening to my health concerns. Overall, I felt very comfortable here and would 100% recommend this practise to others!
GP surgery review: heathcote-street-surgery
Title: Excellent, caring practise
Rating: 5 out of 5
Visited: April 2022
I have been with this practise for over forty years and I have nothing but praise for this practise. Everyone makes one feel important and I have found that nothing is too much trouble. I am greeted with well mannered, polite and cheerful staff. This also applies to telephone conversations. The Dr. I visit greets me with a lovely cheerful smile which straightaway helped to ease my anxieties. He spent time with me and made me feel that I was not wasting his time. He was reassuring, making me feel that I mattered. This also applies to my husband and son. As I left he said that if I had any problems then do not hesitate to contact him via the surgery. How reassuring is that? Over the last six years I have had a number of heath issues but I know that I am having the best possible care. On several occasions I have been sent to hospital for treatment. Without this care I am certain that I wouldn't be alive today. I cannot speak highly enough of the N.H.S. and the Heathcote Street Surgery. I would not hesitate in recommending this practise. In fact I have done so. If I wasn't so highly satisfied then I wouldn't still be a patient with the surgery after all these years. Please thank the Drs, and staff for everything. I cannot thank them enough. Words are inadequate.
GP surgery review: heathcote-street-surgery
Title: Receptionist went above and beyond
Rating: 5 out of 5
Visited: March 2022
My now husband recently moved surgery when he moved in with me. We were due to go on a cruise and needed our Covid passports. His old surgery said he was no longer in their catchment area and couldn’t help. We went to my surgery and explained the situation, this was a Friday afternoon and 2 weeks before our Cruise. The receptionists were brilliant they gave us the forms and explained what to do. Within the hour we returned his form and fifteen minutes later he had the phone call to say he was registered at the surgery. I quickly applied for his Covid passport and it came the following week. Massive thank you to the receptionist who were very helpful and efficient.
GP surgery review: heathcote-street-surgery
Title: Great practice and nurses
Rating: 5 out of 5
Visited: January 2022
The nursing sister here is exceptional, very caring and goes out of her way to help.
I have a clear management plan for my condition and am able to access support when needed.  She is very knowledgeable and looks at ways to help, I never feel judged, she sees it as her job to help when my sugars raise. Thank you for all the support on behalf of me and my family.
I have colleagues who have also accessed her care and speak very highly of her care efforts.
GP surgery review: kidsgrove-medical-centre
Title: Lanzaprosol 30mg
Rating: 4 out of 5
Visited: December 2023
Why oh why does any gp keep
Failing to include Lanzaprosol 30mg on my repeat prescriptions o thought this had been resolved in November 2023?
I keep on requesting it but can someone please add a tick box inclusion on my repeat orders as I get repeatedly disappointed and very frustrated to have to keep requesting it as an additional item every time !!!!
It should be Standard I reasonably believed?
This
Error
Keeps being
Repeated
Why is This ?
GP surgery review: kidsgrove-medical-centre
Title: Serves the community well
Rating: 5 out of 5
Visited: September 2023
I recently visited the surgery for a blood pressure test and during our conversation, the nurse touched a raw nerve. That led to her referring me on. A few days later an appointment was made for me to see another nurse. I cannot express my gratitude to these two medical members of staff. Their bedside manner is exemplary. They are a great asset to the medical practice and to our community. Thank you so much for being there for us.
GP surgery review: kidsgrove-medical-centre
Title: Great practise
Rating: 5 out of 5
Visited: February 2023
Since joining in 2020 we have found this practise to be excellent  .
Both myself and the wife have been very pleased with the service and would recommend to others
GP surgery review: kidsgrove-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
The medical phone call was incredibly helpful and the doctor cared and listened to me, couldn't ask for a better practice.
GP surgery review: talke-pits-clinic
Title: Efficient Surgery
Rating: 5 out of 5
Visited: May 2023
I have been with this practice for around 18months, I cannot fault them at all, everyone is always friendly, all the doctors of lovely, when they say they are going to do something, they do, you are always kept informed of appointments and results.  It is the best doctors surgery I have ever used, and I have every confidence in them all.
GP surgery review: kingsbridge-medical-centre
Title: Caring and efficient
Rating: 5 out of 5
Visited: June 2023
I had minor surgery to remove a mole this morning, the doctor, nurse and medical student were really caring and took the time to make me fully understand the procedure and constantly checked in with me. Cannot recommend this practice enough.
GP surgery review: kingsbridge-medical-centre
Title: Always professional and knowledgeable
Rating: 5 out of 5
Visited: March 2023
I have always found this practice to be thorough and professional , I have always had positive experiences at this go practice with both the GP and practice nurses
GP surgery review: kingsbridge-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: March 2023
I was listened to and the doctor was very respectful and empathetic. He explained possible cause for my symptoms very well.
GP surgery review: kingsbridge-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: March 2023
I feel very fortunate to be a patient of this practice.
I always managed to get an appointment to see a doctor or a nurse.
The Doctors are caring and empathetic.
They responded promptly to my needs
GP surgery review: kingsbridge-medical-centre
Title: Excellent
Rating: 5 out of 5
Visited: March 2023
Doctors appointment and blood test all on the same day with the results within twenty four hours, what more could I ask for?
GP surgery review: kingsbridge-medical-centre
Title: Annual blood test
Rating: 5 out of 5
Visited: March 2023
I arrived early and got called in almost before I sat down. I was given good advice about my weight. I had no bruise after my blood was taken. Thank you for your expertise.
GP surgery review: kingsbridge-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: March 2023
Following recent contact with this surgery I have found everyone to be extremely helpful. This includes the GP, the paramedic and all office based staff. All contact with them has been for my elderly mother.
GP surgery review: kingsbridge-medical-centre
Title: B12
Rating: 4 out of 5
Visited: March 2023
Efficient, effective service. Went into the appointment on time. Was out again within a couple of minutes. The nurse on duty advised me when my next B12 will be due.
GP surgery review: kingsbridge-medical-centre
Title: Good service
Rating: 5 out of 5
Visited: March 2023
My face to face appointment was a follow up to a telephone consultation with the  G.P.
I was pleased to be able to clarify some issues that had arisen.
The Doctor was reassuring and took time to explain the issues in question, noting down something for future reference.
GP surgery review: kingsbridge-medical-centre
Title: Great surgery, never any problems.
Rating: 5 out of 5
Visited: March 2023
Myself and my wife attended for blood tests and an appointment with the nurse last week and, as always, the experience was positive. We have never had any issues with the surgery or staff and would recommend them to anyone.
GP surgery review: madeley-practice
Title: Amazing practice with amazing staff, nurses and doctors
Rating: 5 out of 5
Visited: July 2022
I have been a patient at Moss Lane for approximately 4 years and I can honestly say, it is a superb practice. The wait time to get through to reception is minimal, appointments or telephone consultations are always offered without having to wait a lengthy period. The opening hours support my 9-5 working commitments and the staff, nurses and doctors are all wonderful and helpful.
GP surgery review: madeley-practice
Title: Above and Beyond
Rating: 5 out of 5
Visited: May 2022
My experience over the last couple of days of Madeley practice has been excellent. My doctor has gone above and beyond and made such a worrying time a lot more bearable. I have been seen by both the  doctor and nurse at very short notice. My doctor even called me this evening after I saw the nurse to go through things. The nurse that I was referred to at the hospital also commented on how this doctor had gone above and beyond. He not only left a message with the hospital department yesterday as they were closed. He also followed this up first thing this morning and spoke to them personally. I just want to say thank you and it has made such a difference.
GP surgery review: silverdale-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
I think this surgery is really good. The staff are helpful and polite. I have seen 3 of the doctors and all 3 are approachable sympathethic and knowledgeable. I have always managed to get an appointment which is a boring us which helps
GP surgery review: silverdale-medical-centre
Title: Very good practice.
Rating: 5 out of 5
Visited: September 2023
Got seen on time and then had bloods taken a couple of minutes after. All staff were friendly. I've been at this surgery for a number of years now and have always found it good.
GP surgery review: silverdale-medical-centre
Title: Good Practice
Rating: 4 out of 5
Visited: August 2023
Phoned at 8am on a Monday expecting to be waiting a week or so for an appointment, but was booked in same day due to a cancellation. Needed blood tests and only had to wait 10 minutes. Very professional and seems to be running better than ever. Great staff, under lots of pressure but providing superb service. Well done.
GP surgery review: silverdale-medical-centre
Title: Staff Rudeness
Rating: 1 out of 5
Visited: July 2022
Having gone into the practice today to be spoken to in such a rude manner by the receptionist was disgusting. It would have been so simple for her to give me an explanation to my query. How can someone who faces patients every day be so rude and unhelpful?
GP surgery review: silverdale-medical-centre
Title: The Best surgery in the area
Rating: 5 out of 5
Visited: June 2022
I have been a patient at the surgery for many years, the drs, nurses and the receptionists go above and beyond to help, keep up the great work and thank so much for all your care and compassion.
GP surgery review: silverdale-medical-centre
Title: Did not help
Rating: 1 out of 5
Visited: April 2022
Range re medication query fir my 86 year old mum. Has nomad boxes. Will run out of 1 tablet next week which is not in the box. Receptionist who answered didn’t have a clue Fobbed me off. Waited over 50 minutes in a queue to be answered to be felt with in 2 minutes. Back to square one !!!
GP surgery review: aelfgar-surgery
Title: Fab service
Rating: 5 out of 5
Visited: November 2023
Rang up in regards to tonsillitis. Requested a telephone appointment. Receptionist told me I needed to be seen. She got me in the same day. 

Got there, signed in on the computer and I didn't even sit down and I was called in. Was in and out in 10mins. The service they provide here is first class. So glad I moved here.
GP surgery review: aelfgar-surgery
Title: Always helpful and kind
Rating: 5 out of 5
Visited: June 2022
I have been with this surgery over 10 years and never had a negative experience. They are always compassionate, kind and understanding and I have always managed to see a health professional when necessary. They always give enough time to thoroughly understand the problem and you never feel rushed.
GP surgery review: hazeldene-house-surgery
Title: No Complaints
Rating: 5 out of 5
Visited: September 2023
Your Review:  I’ve had a recent issue and seen a doctor twice in the last month on both occasion got a same day appointment. Which I wasn’t expecting.
Reception were super professional and kind on both occasions , extremely helpful
You get a lot of fleck but I have no complaints at all. It’s a hard job ( I know!)
You’ve come a long way since covid and I thank you all for your dedication and commitment to the NHS.
Hazeldene you have a great team
GP surgery review: hazeldene-house-surgery
Title: Dreadful
Rating: 1 out of 5
Visited: July 2023
I phoned hazeldene surgery out of desperation due to my B/P rising above 203/82. I was told to visit the surgery to pick a blood pressure record sheet and write my B/P readings morning and night and return the completed form in a week's time.I really couldn't believe what I was Hearing So in desperation I had to call 111 who dispatched an ambulance and I was checked over and the lovely ambulance staff insisted I go immediately the county hospital who gave me 2cardiograms and I was later discharged after my blood pressure had been reduced to a safe reading.I have found it virtually impossible to see a doctor in person.i have had to go private previously because I couldn't get to see a doctor
GP surgery review: hazeldene-house-surgery
Title: Very hardworking practice
Rating: 4 out of 5
Visited: April 2023
Recepionists - most helpful, often under most difficult circumstances.
Health Care Proffs - always highley efficient and helpful.
Nurses - always go out of the way to be kind, and most efficient.
G.P.s, from my experience of 20 years, are most helpful and friendly
under great pressure.
"The backroom team whom we no not see, try to keep the whole system running smoothly. Not easy in the current circumstances!
GP surgery review: hazeldene-house-surgery
Title: Excellent practice which we value highly
Rating: 5 out of 5
Visited: January 2023
We have been patients here for over 18 years, and are so grateful for all the continuing care and swift response to our health issues. This is a lovely surgery with a caring team who work tirelessly. Reception staff are all efficient in dealing with appointment requests, prescriptions etc; the pharmacy on site is excellent. All the doctors at the practice are dedicated to their profession, and do their utmost to diagnose and refer swiftly when needed. There have been some staff changes over the years with retirements etc, but the values of kindness and caring have never been compromised.
Given the current difficulties that the NHS has with an ever growing population, and elderly demographic, Hazeldene House Surgery is meeting the needs of these groups very well- given our experiences and observations. We have a real sense of being valued, and most importantly being listened to. All the staff show empathy and compassion to us, and we feel 'safe' here using the service.
The Patient Access account is really helpful to accessing notes and documents, and order repeat prescriptions too.
Thank you to all the team at Hazeldene House Surgery
GP surgery review: hazeldene-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
We have received an amazing service since moving here over 4 years ago.  Staff and GP’s all very helpful and we have always had a fast appointment when needed.  Can’t thank them enough!
GP surgery review: hazeldene-house-surgery
Title: Brilliant
Rating: 5 out of 5
Visited: March 2022
I know hazeldene doctors gets a lot of flack and maybe rightfully so in some cases (I can’t speak for everyone) but I wanted to share my positive experience with them last night. 
I got home from work at half 5 last night and my partner had picked up my son from nursery just 10 minutes before. My son noticeably had croup which if anyone knows about croup will know kids can take a quick downturn with it depending on the seriousness. With it being the weekend coming up I was expecting to be on the phone to 111 and getting calls through the night speaking to people etc.
I called the surgery at half 5 on the off chance, but really not expecting anything great. I had a lovely chat with the receptionist who said there was no availability, however she would speak to the duty doctor and see if there was anything they could do. She came back to me and said to head straight in, the doctor would see my son after the other patients. 
I did have to wait a while, but fair play they fitted me in when they didn’t have to, so no complaints on that front. All the staff walking past were really kind and having a little chat with my toddler.
The doctor was wonderful, I felt she also went the extra mile. First time ever my son didn’t cry in the doctors room. That was all down to her amazing attitude towards him and her compassion. 
On top of that it was half 6 at this point, she knew the pharmacy had now shut and called up the dispensary to see if they would dispense my sons prescription so I didn’t then have to go into town somewhere to a late night pharmacy. 
I sat back in the waiting room for a couple of mins and she brought the prescription to me. 
Now I know a lot of people can’t say they’ve had such wonderful experiences that me and my son have had, and yes I’ve struggled to get appointments at times when I’ve rang at 8am.
But last night was a big reminder of the compassion that these people show. They didn’t have to see him, I could have had to go down the 111 route or even sit in a+e with him. They gave the best outcome possible for me and my son last night and I will be forever thankful.
Please be kind to the staff, I’ve always been polite with them as I understand how hard their job is. They are only human beings ❤️
(I did thank all the staff at the surgery last night, not just turned to a keyboard) 
My 2 year old son, after being on a high from the steroids until midnight, is already looking like he’s making an improvement.