janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: maylands-healthcare
Title: Brilliant service
Rating: 5 out of 5
Visited: March 2023
Phoned the surgery yesterday (20th March 2023), concerned that I may have an infection from a surgery procedure from 3 weeks ago.
Albeit I was held in a queue for 20 minutes, I explained my predicament to a very helpful understanding receptionist who then suggested I get this examined ASAP, she then arranged for me to see a nurse that evening (21.15) at the Rosewood Medical Centre. I went early (21.00) expecting a long wait, the receptionist was a pleasant, efficient lady who checked me in and asked me to take a seat. Within 5 mins of arrival a doctor/ nurse invited me in to the room, inspected the wound and prescribed a course of antibiotics, he then informed me the pharmacy at Maylands was open until 10.30 that evening. I went to Maylands, collected my prescription, again from a very polite friendly pharmacist, who also informed me my prescriptions are free due to me being over 60…..how can anyone receiving this sort of service have nothing but respect for our NHS and for the people who work within it….thank you (one very happy, appreciative, patient)
GP surgery review: maylands-healthcare
Title: Not as good as it used to be
Rating: 2 out of 5
Visited: March 2023
I've been trying to do a online consultation but it is saying the practice is not doing these at the moment.
I've phoned many times to no avail, so I went down there and spoke to the receptionist who told me the phones were working phone. I tried phoning again infront of the receptionist and nothing,the phone  didnt ring their end. When I asked why the receptionist replied " oh that's strange".
GP surgery review: maylands-healthcare
Title: Amazing GP
Rating: 5 out of 5
Visited: February 2023
I have been registered with Maylands for over 20 years and can say I have actually noticed a huge change since Covid in the special care, treatment and support from my current gp at the practice. She goes out of her way to ensure I get regular appointments and reviews, is sympathetic and always listens to everything that is concerning me in my life as a whole which obviously massively impacts stress levels and overall health. I cannot speak more highly of this GP and also the friendly and understanding reception staff. Sometimes people can find it hard to get appointments, however this is unfortunately the case in more recent times due to resources available not being able to keep up with demand for the service. Also I know that many people book and do not turn up to, or arrive late for appointments therefore making it harder for people who really need to be seen.
GP surgery review: rainham-health-centre
Title: Unprofessional and bad attitude to the patients
Rating: 1 out of 5
Visited: December 2023
This is one of the very best unprofessional and uncare healthcare centre where staffs lie to the patients. Staffs lack compassion and care your health or yourself. You can never get appointment as they don't pick calls if you managed to get them sometimes after an hour you just realised it waste of time. My boy was removed from GP without any notification and upon calling them, the staff was very rude and lack of compassion and full of attitude.
GP surgery review: rainham-health-centre
Title: Appointment
Rating: 1 out of 5
Visited: May 2023
Attended asked for appointment for GP re ongoing concern.
Response We do on line now use that or come back next week we only give appointment on the day
Used evergreen and NHS app both kept saying not available and no on line facility 
Very little date on line apps
GP surgery review: rainham-health-centre
Title: Awful surgery
Rating: 1 out of 5
Visited: February 2023
Terrible availability of appointments, needed an appointment quickly and I have to wait 4 weeks to have a phone consultation. Whenever I ring the surgery, noone ever answers the phone - I end up calling all day! For an emergency call, we are supposed to ring at 8am yet when I call the line gets cut off continuously, this has happened several times. What do they expect us to do? Self diagnose or allow the condition to worsen before being seen? This has been an ongoing problem for several years..... If I could I would give it a 0 or minus rating.
GP surgery review: rainham-health-centre
Title: very insulting
Rating: 1 out of 5
Visited: January 2023
I have had a phone appointment with a doctor for my son. The doctor was very rude from the beginning.  She kept insisting from the beginning that my son cannot get an allergy test. She told me several times this. Then I have stopped her to explain that the only thing that I want is someone to see my son as he has a rash or allergy that is getting worse. She booked me with an appointment that I have considered to be too far. I was not happy with that because I believe my son's rash can be a sign of something more serious.  She told me that if I do not like it I should  go to the emergency room. I told her  there is a waiting time of 8 hours there and this is when she told me that if I care about my son I will wait more. No doctor should make comments like that no matter what. 

Every time I call this practice I do not get an appointment because they do not have enough doctors. Now that I got a phone appointment with a doctor I got insulted and solved nothing.  I am always forced to get my children to the emergency room for all the minor issues because our GP advises us to call 111, to find out of hours and emergency room. Why do we even have a GP if it is no use to us? It is because GPs like ours refer their  patients to emergency rooms all the time, we have waiting times to emergency rooms of 8 hours. 

I am very disappointed by the way I have been treated today
GP surgery review: rainham-health-centre
Title: Baby 5 month old!
Rating: 1 out of 5
Visited: December 2022
Two weeks ago, I went to the doctor to examine my five-month-old child, but apart from the fact that the doctor doesn't know what it is, I haven't heard anything else.  In two weeks, no one made an appointment with a pediatrician!  Maybe someone knows where I can go to have my child professionally examined?  Also, I have health problems and I asked to change the place of reception because it is a long way to the center of London, but they have not done anything for two months. I have never seen such a mess!!!!!
GP surgery review: rainham-health-centre
Title: Swift Turnaround
Rating: 3 out of 5
Visited: December 2022
I'd just like to acknowledge the reception staff at the clinic as they try their best to help. I had an issue with paperwork received from the practice but one of the receptionists was very swift to help rectify the issue. Thank you!
GP surgery review: rainham-health-centre
Title: Very bad
Rating: 1 out of 5
Visited: November 2022
Receptionists is rude!
One month ago I was made an app to speak with doctor about my sons health problems.
I did not get a call from them on time.
I called to confirm that i am still waitting a call and frombthe reception got an answer I have to wait... Big question how long?? I got an answer just today doctor will call..
Receptionist is very rude!
GP surgery review: rainham-health-centre
Title: Rainham Health Receptionists
Rating: 4 out of 5
Visited: August 2022
I dont usually bother to leave complaints or compliments but after several dealings recently with the receptionist at Rainham Health I felt I owed them, they have gone out of their way to be helpful in a cheerful and kind manner and have sorted out the problems, so well done girls
GP surgery review: rainham-health-centre
Title: Rude and Unhelpful
Rating: 1 out of 5
Visited: July 2022
Having been with this surgery since 1973, sadly I had to make the decision to change doctors as since the sad death of our GP there hasn't been a permanent doctor in place.  I was advised by the NHS to ensure that I had medication ordered through my current surgery due to the time lapse it would take to change doctors.

On 17 June, my nominated pharmacy in Rainham submitted on my behalf my 6 month batch prescription, when I discovered that they hadn't received my prescription I contacted the surgery, I was assured that the prescription had been done and sent to the pharmacy on 20 June. 

Yesterday,  11 July, I visited the pharmacy yet again to be told that they still did not have my prescription so I contacted the surgery to be told by a rather rude receptionist that I was inactive. She confirmed that a prescription had been done and didn't comment further.    On seeing my utter frustration the pharmacist kindly offered to contact the surgery for me. The receptionist informed the pharmacist that she did not tell me that the prescription had been done on 20 June; she further denied the fact that the pharmacy had sent the request on 17 June despite them being able to confirm this through their system.  This request was submitted while I was still a patient, in fact a prescription request for arthritis medication submitted after this was fulfilled.  The receptionist told the pharmacist that my new doctor will need to sort this. My appointment with my new doctor scheduled for yesterday has had to be postponed to next Monday due to Covid.  

My request for this prescription had been sent to this surgery within the time that I was still registered with them and in fact a request for arthritis medication submitted after this was fulfilled.  To say I'm disappointed is an understatement.
GP surgery review: rainham-health-centre
Title: Very good practice
Rating: 5 out of 5
Visited: June 2022
So many negative things said about this practice, not fair, there must be more people out there that have positive things to say, so why not put in to words the good things about our surgery, I’m sure lots of people are pleased as I am , so go on post on line,
GP surgery review: south-hornchurch-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: April 2023
Phone was answered quickly by a pleasant lady who dealt with my prescription queries. Also booked me a telephone consultation - two week wait which I have just had - my telephone consultation was with a very helpful Doctor who patiently listened and answered all my queries putting me at ease with a follow up appointment in the future. No complaints here - thank you Shmp !
GP surgery review: south-hornchurch-medical-practice
Title: Failing
Rating: 2 out of 5
Visited: January 2023
Over the last few months I have found it difficult to get an appointment in a reasonable time. A month for a telephone consultation for a physical ailment is unreasonable and two months for a face to face appointment even more so. Disappointment in this service and the NHS as a whole is increasing - even though I support the nurses strikes. I can see that the government is definitely winning in driving the NHS into the ground to enforce privatisation - this is very obvious with this particular practice, especially when private, paid services are offered alongside GP appointments when booking via Patient Access - people are being put off waiting for their GP appointments and turning to the convenience of the paid and quick services provided - if I had the money available I would definitely be doing the same - my experience with this practice makes me worry for the future of my loved ones and it is heartbreaking and depressing to see.
GP surgery review: south-hornchurch-medical-practice
Title: Worst medical services I’ve ever received
Rating: 1 out of 5
Visited: September 2022
Have been going to this GP for over 15 years , first when it was located at rainham health centre, then having moved to spring farm surgery and finally relocating here. It seems with each move the service has gotten more and more appalling. Reception staff are incredibly rude , when calling them they will be very much dismissive whilst trying to diagnose you if you are trying to book an appointment and try to direct you to go to a private GP. Speaking of appointments it’s impossible to get one, try waiting 1-2 months for an appointment, after having waited for your appointment you get to the GP and there is absolutely not a single person there. Not quite sure what these ridiculous waiting times for an appointment are for ??? The audacity to also be accepting new patients right now is crazy when they are unable to provide a service for their current ones. I would say stay away from this GP as I have lost all patience and am looking to move else where.
GP surgery review: south-hornchurch-medical-practice
Title: No Appointment Available Always
Rating: 1 out of 5
Visited: June 2022
Moved to the practice for a year now. Tried three times to book an appointment but never had a chance to see a doctor. 
If you call for an appointment, the reception staff will say call at 8.30 Am for an appointment. If you call at 8.30 Am, they will say call at 10 am. You call at 10 am, no appointment is available. 
No communication between the staff member, each staff member will say different things, and provide you with different information. 
It's like you running from one door to another. People only call their GP when they are sick. They are unwell. You can't make their life any harder. I hope staff would've understand this.
GP surgery review: the-rosewood-medical-centre
Title: Hiddeous practice
Rating: 1 out of 5
Visited: November 2023
I have called every day this week to try and obtain a GP phone appointment as I'd received a text from one of the GPs asking me to set up a call to discuss my blood test results to be told there isn't any availability today and to call back tomorrow, it's on a day to day appointment basis.  When I said I was concerned as I have a underlying medical issue, the receptionist proceeded to look up my results and tell me I have extremely cholesterol.  I'm now worried that I'll have a stroke or heartattack and she just told me to call me at 8am the following day, the time I commute to work.  I would therefore not be able to call whilst on a packed train.  I have paid my NI/taxes for 43 years and think it's disgusting I'm unable to talk to a GP about my health, this is disgusting.  I hardly visit the GP but when I have an health issue, I should be able to speak to someone.
GP surgery review: the-rosewood-medical-centre
Title: Bad patient care
Rating: 1 out of 5
Visited: July 2023
Been with this doctor 4 weeks can’t get an appointment even when calling at 8, am, by the time i got though no appointment, needed a doctor for 4 weeks still no appointment just told by 111 to go urgent care! Still waiting for them to give me ct result cause no one picks up phone! Spent all day on phone to this pattacts, I will be changing doctor I have loads of health issues far from good enough
GP surgery review: the-rosewood-medical-centre
Title: Not fit for purpose
Rating: 1 out of 5
Visited: June 2023
Haven’t needed to see my gp in years, finally have a health issue I’d like to have addressed by a doctor, no one picks up the phone ever. You go in to make an appointment they tell you to call, and still again no one answers, spent two days calling from morning till evening and no one answers I can’t ge tot see my gp. Avoid this practice at all costs!!!
GP surgery review: the-rosewood-medical-centre
Title: No appointments and rude staff
Rating: 1 out of 5
Visited: June 2023
Not only did this doctor surgery manage to lose my whole medical history the reception staff are rude. No face to face appointments unless you wait 6-7 weeks.
GP surgery review: the-rosewood-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: May 2023
Called in after problem with blood sugar monitor not working, given replacement straight away. Also prescription issued for supply of test strips and lancets
GP surgery review: the-rosewood-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: May 2023
We have only been registered here one week and that is only as our amazing and wonderful Gp has closed . We was promised that the surgery was helpful and open at 8 and a good service as I have a disabled son who had been I'll with strep a and  at the time of asking if they was registering I was told by the practise manager that I would always be able to get him seen as it's such a serious issue and that the lines are open for calls Etc 
Well we literally have only bene registered a week worst ever experience of my life and as a mum with the nhs 
This surgery does not answer the telephone and that's all day long 
We ended up attending in person to try to get help for our son and the receptionist was rude unhelpful and wouldn't do anything other than offer a phone appointment in 6 weeks

My child has recurring strep a I was told he would need a new prescription if it flared which to be honest would be possible without an appointment as it's marked on his records 
There is no way il stay registered here a week was enough 
My visit in person made me see elderly and vulnerable people standing in line just to get to talk to the receptionist about blood results etc all the things w which we was falsely told would be done by phone and that the surgery has a good System for Ont he day appointments 
Seems to me they have way too many patients than they can cope with and I would never recommend this surgery
I will now be registering my family elsewhere there's no way this surgery is running to the standard of quality it should be 
I have had experience with two other surgeries in have never had such Trouble getting anyone by phone or urgent care for my vulnerable son 
It's a surgery issue not an nhs issue 
Phones should be being answered 
On two occasions this week I've stood and watched phones ringing and three members of staff just not picking up 
Save yourself the hassle and stress and I'll health  and avoid
GP surgery review: the-rosewood-medical-centre
Title: 6 week wait
Rating: 1 out of 5
Visited: March 2023
Rang for apt and said I was not coping, 6 weeks til apt.....never patients waiting so why such an unacceptable wait.....ring on morning for apt.....impossible to get through
GP surgery review: the-rosewood-medical-centre
Title: Phone not answered
Rating: 1 out of 5
Visited: February 2023
Given an appt by polyclinic to change dressing. Needed to cancel as I had dressing changed in an emergency. Tried to cancel appt but they never answered phone.
GP surgery review: the-rosewood-medical-centre
Title: Shocking  practice
Rating: 1 out of 5
Visited: December 2022
The receptionist  r so un helpful their seems to be lots of staff doing who knows what and no patients it's impossible  to get an appointment  then they have the hub which none of the staff can book they give you a number which never gets answered how they get away with calling it a service  is a mystery
GP surgery review: the-rosewood-medical-centre
Title: Never get an appointment
Rating: 2 out of 5
Visited: November 2022
Despite making numerous attempts to get an appointment I have not been successful.

I am continually being told to phone by 8am, you get all lines are busy,  if you get through you are on hold on average of 20-30 minutes, no information is given on where you are in the queue. When, if you are lucky, to speak to someone there are no appointments left & to phone Nhs, go to A & E or a polyclinic. All this while you already feel unwell. I am on antidepressants so this does not help with my mental health.
GP surgery review: upminster-bridge-surgery
Title: As good a GP practice as any other
Rating: 4 out of 5
Visited: April 2022
Having moved quite a few times over the past decade, I can say this GP practice is as good a GP practice as any others I have been to.
Booking appointments for myself has been generally okay, but for more important GP issues, was very good.
Booking appointments for my child has always been excellent. Have mostly been offered an appointment the same day, or the following.
The reception staff can sound unenthusiastic, but are relatively efficient in their duties.
For a small ‘old-style’ GP surgery, it is as good as any other. When compared to the new style GP centre / hub, it cannot compete.
What I will say is, I receive a more personal service from this GP practice than those at local GP Centres that absorbed other local GP practices…
GP surgery review: upminster-medical-centre
Title: Receptionists needs customer service training
Rating: 1 out of 5
Visited: March 2023
We often have to wait at the reception desk while the receptionists finishes their casual non-work related conversations before we are seen to.

Today they crossed the line as we dropped in to pick up a blood test form and was met with the abrupt response "I've logged out". A nicer member of staff then pointed out that they change shifts during that time but that is no excuse to speak to a patient in a rude manner, nor is it the patients obligation to know the shift patterns. She could have easily said "bear with me while we change shifts" or anything with some common courtesy but instead she huffed, logged in and printed out the form like it was lnt her job to do so. You don't expect to be treated like that by a random stranger in the street, let alone someone who is meant to help patients in a practice. A great example of someone doing a job in the medical industry purely for the money and not for the wellbeing of others, a major problem in the NHS.

I am confident that if we, the patients, spoke to staff in that manner we would be refused service and the staff would quite 'zero tolerance to abusing staff', yet they have the audacity to treat patients  like second class citizens.

We have been with the practice for over 30 years but our patience is waning with every interaction with these obnoxious members of staff
GP surgery review: upminster-medical-centre
Title: Terrible
Rating: 1 out of 5
Visited: February 2023
Extremely disappointed with this surgery . Got a text message saying a doctor will ring us . (No clue about what it was about ) . And no phone call . Repeat prescriptions not meeting the original ones . When you have diabetes you expect more professionalism.
GP surgery review: upminster-medical-centre
Title: New Doctors In the practice Excellent Care recd
Rating: 5 out of 5
Visited: February 2022
Phoned the surgery described my symptoms. Received Doctors phone call later in the day. A face to face appt was arranged. The Doctor gave me his full attention was very polite and reassuring. Have been referred for a scan and X-ray and the in house Physiotherapist phoned me the following day. An exercise plan drawn up and emailed to me to start immediately. The care is excellent from the new Doctors and other staff in the practice now. Thank you
GP surgery review: wood-lane-surgery
Title: Very helpful practice
Rating: 5 out of 5
Visited: October 2023
My husband and I have visited this surgery quite a lot in the last year and the reception staff and the gps have always treated with 
utmost respect and have always been extremely helpful. Well done Wood Lane.