janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: amwell-group-practice
Title: Seriously good practice
Rating: 5 out of 5
Visited: September 2023
This is a really good practice.  Our particular doctor is all that you could ask for in a GP  - helpful, knowledgeable, efficient, friendly, easy to talk to, and somehow magically always seems to have enough time not to rush you.  He gives you confidence.  And all the other medical staff, the nurses, doctors and pharmacists I have talked to are also approachable, reliable, nice and very competent.  I would also like to put in a word for the reception staff.  They too are uniformly friendly, really good at their jobs, and will go the extra mile to make sure you are getting what you need.  Thanks to them there is a good atmosphere in the surgery which you feel from the minute you walk in.  I was unbelievably impressed the other day, listening to the receptionist talking on the phone to someone who, it sounded, was saying the same thing over and over again and asking the same questions over and over again.  The receptionist’s patience and helpfulness throughout were astonishing - I would have been climbing the walls.
GP surgery review: amwell-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Partners, salaried docs and nurses great. Receptionists patient and kind. 
Internet systems for patients rather clunky so roll-on the day that ordering repeat prescriptions online works without needing to complete e-consult or phoning a few days before. Ridiculous that caps for general practitioner and internet systems can't be used in reviews like this. All that private investment and outsourcing of bits of NHS not working.
GP surgery review: amwell-group-practice
Title: Great Reception Team
Rating: 5 out of 5
Visited: September 2023
I wish to commend the receptionists.  Last week I gave a letter requesting medications as I am going away.  She read the letter and immediately transcribed it onto the computer.  This expedited matters and I am grateful.  The ladies on the reception desk are always efficient and courteous in dealing with patients.
GP surgery review: amwell-group-practice
Title: Amazing
Rating: 5 out of 5
Visited: September 2023
I have been a patient at the practice for 35 years and now my son is too. I just wanted to say how incredible the practice is; both the GPs and reception staff go above and beyond. My family and I have been looked after so well all of these years. We get appointments and referrals so fast Everybody is so caring, compassionate and truly help you and look after you. So so grateful.
GP surgery review: amwell-group-practice
Title: Always attentive and responsive
Rating: 5 out of 5
Visited: September 2023
GP listened to all my points and addressed each with care. I felt at ease and in way rushed. After the appointment she messaged me twice with follow-up information. I must also add Reception are always kind and helpful.
GP surgery review: amwell-group-practice
Title: Fantastic practice and wonderful staff
Rating: 5 out of 5
Visited: September 2023
I always have a very positive appointment at Amwell Street, starting with the receptionist & great doctors
GP surgery review: amwell-group-practice
Title: Great Medical Centre all round
Rating: 5 out of 5
Visited: August 2023
this is a busy practice however I don't feel rushed or not thought of.  All staff reception and medical are friendly and approachable. they care about their patients and the local community
GP surgery review: barnsbury-medical-practice
Title: Exemplary NHS service
Rating: 5 out of 5
Visited: November 2023
Cannot recommend this surgery enough. Great communication and processing. I was sent for bloods and other samples same day and a prompt follow up booked following results. Staff are polite, caring and responsive. I have had negative experiences with another Islington practice and it’s been a great relief to change to such a great practice.
GP surgery review: city-road-medical-centre
Title: Really friendly and caring
Rating: 5 out of 5
Visited: July 2023
New patient here and have a great experience each time I have contacted the surgery. Really happy I joined here, keep up the good work!
GP surgery review: city-road-medical-centre
Title: Terrible
Rating: 1 out of 5
Visited: April 2023
Foot infection unable to get an appointment except for 2 weeks time . Receptionist not empathic and very very rude . I am shocked at the level of service which is terrible. 
 They really do not care about patients at this surgery . 
I had an appointment last week as I was recovering from an assault I had to wait over 45 minutes once I’m the surgery and I saw no patients leaving after being seen I had to get up and ask the surgery was the doctor in that day . 
I was going to complain then about the waiting times but I didn’t .

The week thing is they don’t care if you complain they encourage it as long as they are not held accountable . This is exactly what’s wrong with the health service no accountability when something goes wrong and a death occurs . 
I cannot walk to the walk in so I’m just going to sit here and if it turns gangrous then so be it because nobody cares . 
Appalling service the surgery should be closed down and as soon as I can get another doctor I will be registering with another surgery . Not that they care . 
Receptionists are very inexperienced and blasé it really is not a way to run a surgery
GP surgery review: city-road-medical-centre
Title: Great
Rating: 5 out of 5
Visited: February 2023
I use e-consult and always get a call the next day. GPs are very nice and very helpful. Can see patients face to face ASAP if needed. Great work to all staff. Thank you
GP surgery review: city-road-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
I wanted to say thank you to all the doctors, nurses, receptionists and admin staff. My mother had been registered at this practice for many years until she passed away recently. I cannot speak highly enough of all the team. Nothing was too much trouble, whether it was just for advice, a prescription or home visit. We always received a prompt response and were treated courteously, with kindness and understanding. Could I also say thank you to the staff for processing the paperwork efficiently and for the compassion that was shown to us on the loss of our mum. I can’t praise the care my mum received highly enough.
GP surgery review: clerkenwell-medical-practice
Title: Caring practice that promotes prevention as well as cure
Rating: 5 out of 5
Visited: March 2023
Recommend this practise for its preventative approach to treatment and its caring attitude to patients.
GP surgery review: clerkenwell-medical-practice
Title: Fantastic, thorough and quick
Rating: 5 out of 5
Visited: January 2023
I filled a E-consult form in at 9am, they rang me 15 minutes later, and offered me an appointment for my daughter 2 hours later, incredible. The doctor was highly professional, and quickly diagnosed the problem. Prescription sent straight to the pharmacy, so no paperwork. Fantastic all round service.
GP surgery review: clerkenwell-medical-practice
Title: Worst receptionist / staff management ever
Rating: 1 out of 5
Visited: August 2022
Great doctors let down by administrative mess. The receptionists (really all of them) are making a mess of they job. Since registering with the clerkenwell medical pratice in only a few years I had to deal with them losing some of my important medical records, not offering any apologies for it or solutions which was extremely distressing. Forgot to contact clinic for referrals, sent my details for a physio appointment instead of an ultrasound by mistake, again no apologies it's now been a 2 months wait because no one there knows to do the admin for a referral properly. The management doesn't seem to take any action on compliance, quality of work or service delivered. Overall either those receptionists need more training or a better work ethic but as it stands it is shocking that simple tasks like filling a document or a simple referral can not be completed.
GP surgery review: clerkenwell-medical-practice
Title: Great Service and Friendly Staff
Rating: 5 out of 5
Visited: May 2022
I've been registered with this practice for over 6 years and I have only had good experiences. The staff are friendly and helpful, I've never had problems with the waiting times and the doctors are great. Compared to other medical practices I've been with, Clerkenwell is by far the best!
GP surgery review: clerkenwell-medical-practice
Title: Superb and efficient care
Rating: 5 out of 5
Visited: March 2022
I used the e-consult service on Sunday night. The response was on early Monday morning with a text and phone call. The doctor telephoned me at 12noon on the Monday, and a prescription was telephoned through to the pharmacist as soon as our phone consultation finished. I am very grateful for the service the practice gives me. It has always been so since I have been registered for 16 years. Thank you.
GP surgery review: clerkenwell-medical-practice
Title: Again... really bad
Rating: 1 out of 5
Visited: January 2022
I have been diagnosed in a sex-health clinic with an emergency disease requiring an important follow-up by my GP.
I called, explaining that and I had, despite a referral letter to complete a online form where my diagnostic doesn't even exist...!
Finally the online form tell me to call back the practice... and the secretary asked me what I have! It's been two times and I don't have to share clinical information with someone I don't know on phone! I refused politely and she asked me to email my referral letter to the GP.
Again I don't want to display my clinical informations in that way to any workers. My health informations are private and confidential.
In consequence, I can't have an appointment for my situation... because a secretary decided without any formation for it.
If nothing is done before tomorrow, I will start a formal complaint.
GP surgery review: killick-street-health-centre
Title: Blaming for making up sickness
Rating: 3 out of 5
Visited: August 2023
I called regarding my period cramps which have been an issue since 1-2 years now. I tried contraception, had withdrawal bleeding after stoppingi it and the gp referred for an ultrasound. Meanwhile, I started having cramps 6 days before my period and called Killick Street. They had sent me a text message on 18th to discuss the result of my ultrasound in which they found a fibroid. My appointment was scheduled on 29 August. While I waited for my appointment to discuss my cramps as well which I have had for about 8 days now, I was sent another text message saying that due to staff sickness my appointment is rescheduled to 31 August. I got another text msg later stating that my appointment was wrongly scheduled on 31, it is actually on  5th September. This is when I called them to explain I have cramps since last 7 days, my ultrasound showed a fibroid and now my period is late. Can I speak to a doctor because I am in pain. At first I was told that there is no appointment and mo doctor available. Later today, another staff member called me to say, first time when we scheduled, you didn’t have a problem and now all of a sudden you have cramps. This is the staff member who I have talked to in the past and their tone is always accusatory. I wouldn’t have bothered to call if I knew that I would be questioned for having a health issue that the doctor is already aware of since last few months. I think a twice to call the practice anyway because I am scared that this staff member would pick up the phone.
I have survived with pain killers for 8 days and I can suffer for one more week, but it is no way to talk to patient saying that you didn’t have a problem then and you have it now. I have repeatedly told doctors about my cramps and how my pms is getting worse every month. My condition may not be important but I am living with it.
GP surgery review: killick-street-health-centre
Title: Great continuity of care
Rating: 5 out of 5
Visited: June 2023
So lovely to see my GP today. Seems so unusual to have continuity of care with one’s gp these days. But makes such a difference, and I really appreciate her care, and the sense of relationship with my doctor. We covered a number of issues today, and I feel listened to and looked after. Brilliant. Please hang onto your named doctor system!
GP surgery review: killick-street-health-centre
Title: an efficient and committed practice
Rating: 5 out of 5
Visited: December 2022
I have been to the practice three times this year. Each time my experience was the same; helpful receptionist, quick call back from the doctor and completely satisfactory consultation. I am surprised it has remained as good as ever throughout the year. Yesterday was typical and I am already feeling better today as a result. I know the pressure GPs are under at the moment and I can only express my gratitude.
GP surgery review: killick-street-health-centre
Title: Admin/reception staff are rude
Rating: 2 out of 5
Visited: September 2022
Working in the reception/administration team must be very challenging, but if the doctors, nurses and Ha's at Killick Street can treat patients well (as they always have done in my experience) I am sure the practice can put in measures to ensure this happens consistently at reception. Then it would be a fantastic practice. There are many challenges facing primary care currently, but being rude to patients (& there are a number of other reviews on here where people have been left in tears) isn't going to make anyone's life better. I now dread ringing or sending in a request and avoid contact if at all possible, due to multiple instances of rudeness. There seems to an attitude that the whole place would run much better without the patients! 
A change of culture is needed. Please consider additional training for staff.
GP surgery review: killick-street-health-centre
Title: What has happened to this surgery?
Rating: 2 out of 5
Visited: August 2022
This used to be a wonderful practice and I am sure the doctors are still brilliant, if you can see them. However, I have found it impossible to get an appointment to see my GP to discuss a long-standing concern. One cannot make appointments or even get a call back. I am aware the front of house staff are under considerable pressure but when I have called to make an appointment in the last couple of months (after waiting patiently during the pandemic to avoid pressure on the NHS) I have felt I was being "barked at" impatiently, and that the staff could not wait to get me off the phone. Yesterday I was nearly reduced to tears on the phone with the front of house staff after going to get a blood test before picking up a form which I was unaware I had to pick up. They ask for compassion for the staff and I have that, but shouldn't there be some level of compassion for the patients? I am seriously considering finding another practice after being very happy with this one and my GP for years before the pandemic.
GP surgery review: killick-street-health-centre
Title: Efficient service and friendly staff
Rating: 5 out of 5
Visited: July 2022
A brilliant GP practice - every member of staff I have interacted with (receptionists, nurses and doctors) have been incredibly friendly and helpful. I have always felt listened to and they have fitted in appointments and phone calls much quicker than I'd expect.
GP surgery review: killick-street-health-centre
Title: Great practice & reception staff
Rating: 5 out of 5
Visited: June 2022
Reception staff will always accommodate any requests/queries that I’ve had. I have always been treated with respect and kindness, even though I can hear how busy they are in the background.
GP surgery review: killick-street-health-centre
Title: Poor reception staff
Rating: 2 out of 5
Visited: June 2022
Working as a customer service agent I can understand that dealing with customers can be challenging, but the staff at Killick Street have always been rude and less than helpful. When I wanted to sign up, they asked me if I planned on staying long in the area - thankfully I pushed back and a few weeks later after being admitted to a hospital with kidney stone issues, I had to rely on them to converse with the hospital about treatments and appointments. I never received any communication from them and always had to deal with an aggressive receptionist when calling in. Not to mention that when I had an invasive surgery later in the year, I was initially told off about how I should apply for sick notes and told that I should go to see a doctor which was not possible at the time. For these reasons only I can highly recommend to management to talk to their staff about how patients should be treated
GP surgery review: killick-street-health-centre
Title: Brilliant practice
Rating: 5 out of 5
Visited: May 2022
We have always had fantastic support and care from Killick Street Health Centre.  All of the staff - office staff, GPs and nurses - are professional, friendly and do their best to give the very best care.  Our recent experience with the nurses for post treatment care was exemplary.
GP surgery review: ritchie-street-group-practice
Title: Unhelpful
Rating: 1 out of 5
Visited: December 2023
Attended the surgery five minutes after appointment time. Having explained I had been delayed by accessible transport (I'm registered blind) and really needed to keep the appointment and that I had called ahead. The receptionist told me if you are late by 5 minutes, even if calling ahead, you will be marked 'didvnot attend'. The doctor refused to see me 5 minutes late despite being notified , and my journey having taken over 2 hours. To conclude the surgery is inflexible, unhelpful, and disappointing would Be reasonable.
GP surgery review: ritchie-street-group-practice
Title: Shocking treatment
Rating: 1 out of 5
Visited: October 2023
I booked a smear, told doc it was overdue, they then cancelled me at the last minute with no follow up or explanation,  saying book again. I then fainted and booked an appointment to find out why Im so ill. My appointment was 5pm, I got there at 5:10 to be told had I arrived at 5:08 I'd have been seen but I'm too late.

Horrible surgery.
GP surgery review: ritchie-street-group-practice
Title: An inspiring GP, and also a lovely nurse
Rating: 5 out of 5
Visited: October 2023
Such a relief for me during this last week to have met with both a lively, intuitively empathetic, and thorough-going doctor, and a warm and pleasant nurse. Despite some prior difficulties of admin and communication, once these face-to-face encounters could actually take place, the outcome has been so encouraging. Please value all your great staff members!
GP surgery review: ritchie-street-group-practice
Title: Ok practice
Rating: 4 out of 5
Visited: August 2023
I was given a date for smear.  I was late but the nurse agreed to see me.  Only to find out my smear was not due.  The nurse kindly did some swobs for me as I was complaining of pain down below. At least she did this with no complaints as the doctor advised me to come back to see the nurse which meant I had to make a separate appointment and wait again for another day. I was not happy,  but the nurse I saw a week later turned this disappointment around.  She is very professional.  Unlike the doctor.
GP surgery review: ritchie-street-group-practice
Title: Considerate care
Rating: 5 out of 5
Visited: August 2023
I was nervous about attending the practice for my cervical smear test but the nurse was so considerate and gentle the experience was much better than I expected. Thank you for the kind and professional care provided. It makes a big difference
GP surgery review: ritchie-street-group-practice
Title: Great Receptionist
Rating: 5 out of 5
Visited: August 2023
I spoke to a lady in the morning and she was so lovely helped me through my anxiety of talking on the phone! She went above and beyond!
GP surgery review: ritchie-street-group-practice
Title: Good quality practice and care
Rating: 4 out of 5
Visited: August 2023
Attentive and helpful when visiting and registering as a recent migrant to the uk and the nhs. Would recommend.
GP surgery review: ritchie-street-group-practice
Title: Appointment shortage
Rating: 2 out of 5
Visited: July 2023
Like most Inner London GP surgeries now probably it’s a real battle to get an appointment. The availability of appointments at this surgery seems to have really deteriorated since the pandemic.The receptionist was very helpful but it took 40 minutes of persistent calling at 08:00 am to finally get through. I dread to think how the elderly and vulnerable fare!
GP surgery review: ritchie-street-group-practice
Title: Receptionists are a marvellous team
Rating: 5 out of 5
Visited: July 2023
I’ve had personal experience of coming and phoning the Ritchie Street practice and the staff have always been very good at helping and sorting out problems.  They are kind and calm and have given us some valuable advice over the years.
GP surgery review: ritchie-street-group-practice
Title: Really rude unhelpful receptionist
Rating: 1 out of 5
Visited: July 2023
I was calling from another GP surgery relating to a patient's query.  The woman who answered the phone was so rude, unhelpful and dismissive of me.  I was really offended by her tone - where does she get off speaking to people like that!!!  Feel sorry for your patients if they have to go through her.  I was told that I shouldn't be calling Ritchie Street.  She's the kind of receptionist who gives nice, normal receptionists a bad name.  Terrible, should not be patient facing
GP surgery review: brondesbury-medical-centre
Title: New Booking System
Rating: 3 out of 5
Visited: January 2024
Went to book doctors appointment. Receptionist said we have new system now you have to do it online. When I said I wasn’t online he said so down wait till I see these people. 15 mins later he came out to a computer on wall in waiting room which was in full view of everyone and asked me to describe my symptoms in full and entered them in computer. Why can’t receptionist do this at desk in privacy is it a new way to relieve boredom of patients in waiting room so they forget how long they are waiting. This is discrimination against elderly and disabled and should be changed
GP surgery review: brondesbury-medical-centre
Title: Very patient-friendly practice
Rating: 4 out of 5
Visited: December 2023
Had a surbaceous cyst removed today. The Doctor was very pleasant and gave a full and very helpful description of the procedure beforehand and gave me a copy of After Care instructions. She very skillfully kept me chatting and very quickly it was all done. It's not all doom and gloom at the NHS - at least not at the Brondesbury.
GP surgery review: brondesbury-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: December 2023
My thanks to the brilliant Dr I saw last week. She was considerate, efficient and outlined my options in detail. Thankfully this was a simple problem that was easily fixed but I really appreciated not being reminded of an 8 minute slot or the limitation on only 1 problem / consult being enforced.  Thank you again!
GP surgery review: brondesbury-medical-centre
Title: Its good practice, I been using it since the nineties
Rating: 5 out of 5
Visited: November 2023
Great treatment options.I had a Minor surgery which went very smooth and painless. Doctors were reassuring and supportive. Would never change this Gp.
GP surgery review: brondesbury-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
Great treatment options, very lovely staff. I had a Minor surgery today which went very smooth and painless. Doctors were reassuring and supportive. Would never change this Gp.