janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: little-london-surgery
Title: Poor practice with poor Drs and unprofessional receptionists
Rating: 1 out of 5
Visited: February 2022
Closed surgery at 6:05pm even though they shouldn’t close till 6:30pm. Had an appointment rang 1ins prior to the appointment to say I was going to be late due to bad traffic was told this was ok, not to worry. Arrived 15 minutes after appointment time and was refused by the receptionists. Even though I rang before hand and was told it was ok to still attend. I had severe breathing difficulties was taken to hospital and remained overnight. Poor service, receptionists locked up at 6:05 I have pictures to prove they closed 25 mins before they should have. Several staff were seen leaving at 6:05-6:10. Absolutely appalling
GP surgery review: pleck-health-centre
Title: Great practice
Rating: 4 out of 5
Visited: June 2023
Been a patient here for 14 years, Pleck has a great team of nurses and Doctors. Always patient, professional, and always listen to your needs. 
Only thing that let's it down is the odd reception staff who can be rude.
GP surgery review: pleck-health-centre
Title: Haveing a blood test
Rating: 4 out of 5
Visited: May 2023
Very quick very efficient well explained didn't hurt in any way explained all to me  what was being sent off to check very lovely lady treated me made me feel at ease .which is very rare these days
GP surgery review: pleck-health-centre
Title: Excellent practise
Rating: 5 out of 5
Visited: May 2023
I was very happy with my doctor, my daughter wasn’t well. He was very kind and caring towards her. He also reassured me and went through everything with me. As well as reassuring me and reassuring my daughter, I felt he was very kind and patient towards her. He tried his best to talk to her at her level, and even offered her a couple of stickers which I thought was really thoughtful. 
I found him very supportive, and any questions I had, he offered me advice and eased my anxiety. 
Very pleased mummy and daughter. As a mother it’s hard seeing your child unwell, however the doctor reassured both of us and was very gentle with my daughter when he was doing his medical checks. 

All the staff at the centre are always so kind and caring towards me and my daughter. They always smile and make us feel cared for. This includes the nurses, reception team and other various doctors.
GP surgery review: pleck-health-centre
Title: Knee injection
Rating: 5 out of 5
Visited: May 2023
I was referred to have a knee injection at the pleck health surgery Walsall by my gp Collingwood health centre.
The doctor who did the procedure was very professional, helpful, kind ,considerate and the staff on arrival were very polite and helpful.
Thank you
GP surgery review: pleck-health-centre
Title: Poor Patient Interaction
Rating: 2 out of 5
Visited: March 2023
I phoned the Surgery to ask about a Paper Copy of a Sick Note for my Wife, which I was told could be collected before 12
But as I was talking to the Receptionist she rudely put the telephone down. This was very rude and bad manner, and not very good practise.
GP surgery review: pleck-health-centre
Title: So bad experience
Rating: 1 out of 5
Visited: November 2022
I have been trying to book in for an appointment here for more than 2 months. I'm asthamtic and I had to call in emergency as I didnt have the medicine that I needed after that I sitll have not been able to get an appointment. When I tried calling in 8 am one time receiptionist was very rude to me told me to call 999 instead.

Then I tried going to the GP to just get my medicine (inhaler) receiptionist was like we cant do anything you have to call in even though they dont give any appointments.

Today I was 5 minutes late for my appointment which I got they told me I will have to rebook.
GP surgery review: saddlers-health-centre
Title: Brilliant Medical Practice
Rating: 5 out of 5
Visited: January 2024
Excellent supportive caring team of clinical staff the medical practitioners along with telephone support and reception staff aim to provide prompt effective treatment taking into account my complex and extensive medical history and never cause any upset or distress being understanding towards my mental health and developmental disabilities. The practice shows that smaller teams of practitioners can be better for complex and vulnerable patient well done and really feel pleased to be part of this practice keep up the good work. I would nominate both GP partners for awards for understanding to patient with Autism and long standing mental health having extra time to explain and get prescription authorised along with care towards my severe anxiety and family circumstances.
GP surgery review: saddlers-health-centre
Title: Great Doctor
Rating: 5 out of 5
Visited: January 2024
Finally after being treated with nasal sprays,Amoxacillin doing the trick,even after first dosage. After feeling quite ill.
GP surgery review: saddlers-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
Brilliant service as usual. Always punctual, feel well respected and supported. Can always get appointment even with a wait the staff always try to get you seen as soon as possible. Best Drs around!
GP surgery review: saddlers-health-centre
Title: Very good practice
Rating: 4 out of 5
Visited: January 2024
I have always been looked after well by the Saddler’s Health Centre for many years. The staff are all kind and compassionate, the doctors takes time to listen most of the time and doesn’t seem to show stress and rush.
GP surgery review: saddlers-health-centre
Title: Very good update
Rating: 5 out of 5
Visited: December 2023
Medical review carried out in a professional and friendly manner, future appointments briefly discussed
GP surgery review: saddlers-health-centre
Title: Nice polite staff
Rating: 5 out of 5
Visited: December 2023
Though the nurse was running late she still had a smile and pleasant manner. The waiting room and surgery were clean and tidy.
GP surgery review: saddlers-health-centre
Title: Kind staff
Rating: 5 out of 5
Visited: December 2023
The staff are kind and professional, sending you text message reminders about appointments and attend to you promptly, otherwise apologize for any delays.
GP surgery review: saddlers-health-centre
Title: The best health care.
Rating: 5 out of 5
Visited: December 2023
Every time I have had a problem the doctors have always been able to give me the right treatment to solve the problem.
GP surgery review: saddlers-health-centre
Title: Good experience
Rating: 5 out of 5
Visited: December 2023
I am a new patient at this surgery and following my first nurse check my experience of the surgery was very pleasant.  The nurse was very calming and the surgery was responsive giving me an update on my health the same day.
GP surgery review: saddlers-health-centre
Title: Great practice
Rating: 4 out of 5
Visited: November 2023
Well mannered helpful doctors an nurses always say hello when I go willing to chat on all problems have a good relationship with staff .
GP surgery review: broadway-medical-centre
Title: Great Practice and very caring staff
Rating: 5 out of 5
Visited: April 2023
Recently I have been coming to your practice more often, I am really happy with overall team at your practice from receptionist to GP and clinician, everyone were spot on, and very very caring... 
Cherry on the cake was your pharmacist, who gave comprehensive advice on nutrition, supplements, tips to encourage active lifestyle, very good listener and very knowledgeable! 
Thankful to whole GP practice for all the help...
GP surgery review: lichfield-st-surgery
Title: Poor Experience
Rating: 1 out of 5
Visited: November 2023
Doctor referred me to have a blood test and the day of my appointment I found out doctor did not document anything so almost was a waste of time. Then the same doctor was to leave a tub at Reception but did not leave anything and a waste of my time when I went to collect. Poor service patients time is not important
GP surgery review: lichfield-st-surgery
Title: Very poor and unprofessional
Rating: 1 out of 5
Visited: October 2023
This GP practice writes out letter and sends texts for repeat blood tests that patients don't require. The receptionists are almost illiterate as they cant read dates on a calendar. The GPs are calling in patients for unnecessary follow up appointments, when a phone call could suffice.
GP surgery review: lichfield-st-surgery
Title: Front Room Staff Lacking Personal Skills
Rating: 1 out of 5
Visited: May 2023
I have no doubt, as professionals, the doctors at the surgery are exceptional and extremely caring. However, sitting behind their door's they are not witnessing, as patients so often do, the front office staff so lacking in social skills.

You can stand for minutes as they, sitting behind their glass fronted room gabble to each other, not particularly bothered about the person standing before them. I've yet to hear any of them say, "Good afternoon, how may I help you?"

I suggest, as a matter of urgency, each receptionist is given a simple A4 piece of paper of key phrases explaining how to interact with the customer properly. this would go a long way to diffuse any situation. And, as soon as anyone approaches the front window, a smiling face with a welcome greeting. 

Sorry Lichfield surgery, It's simply not rocket science....
GP surgery review: lichfield-st-surgery
Title: Poor service and response
Rating: 2 out of 5
Visited: November 2022
I did an econsult on lichfield st surgery site, as assumed this might be quicker, and easier for both them, and myself, but how wrong I was. After waiting over 4 days for a response, I received a message asking me to contact the surgery to book an appointment. Though the call,was answered quite quickly, I was then told we have no appointments till end of December, or I could call,at 8 in the morning, for an appointment tomorrow if one was available. So what was the point of the eConsult if they shove you to back of queue anyway. This is why 111 and a and e are so busy, because of the poor response by local GPS. Still in pain and very disappointed.
GP surgery review: lichfield-st-surgery
Title: Horrible and unprofessional
Rating: 1 out of 5
Visited: October 2022
Very unprofessional and organised 
Been trying get hold of the drs for 3 days now try get an appointment 
I'm pregnant baring in mind also so can imagine the stress it's putting on me 
I just think they need get organised and more professional and update everything also 
Just ridiculous I don't know what much else I can say tbh apart from I won't be recommending this Drs to anyone at all ....they also open at half 7 am and say the lines are open at 8am to ring for appointments and you always ring at 8am n lines are shut so that needs sorting for a start just honestly the surgery is useless honestly
GP surgery review: palfrey-health-centre
Title: Satisfactory service
Rating: 4 out of 5
Visited: August 2023
I called the practice this morning to get an appointment for my baby. Receptionist was very kind and helpful and i was given an urgent appointment for my daughter. Additionally, the service provided by the doctor was also good. She calmly listened and answer all my concerns. Overall i had happy and satisfied experience. Thank you
GP surgery review: palfrey-health-centre
Title: Excellent
Rating: 4 out of 5
Visited: June 2023
Doctor was really supportive. Advice was given regarding issue and explained very well. Face to face appointment was given after phone consultation for check up.
GP surgery review: palfrey-health-centre
Title: Excellent and efficient practice with great staff
Rating: 5 out of 5
Visited: March 2023
I have to commend the efficiency of this practice, appointment and blood tests done on the same day. My GP here is an amazing woman, caring and empathetic and a true credit to the surgery. I would highly recommend this surgery.
GP surgery review: palfrey-health-centre
Title: Great experience
Rating: 5 out of 5
Visited: December 2022
It was very hospitable and friendly, the communication was excellent I felt heard and understood the doctor was able to help me out as much as possible I am feeling much more confident about my health and trust them to carry on with the good work. I would 100% recommend to any new people, it was really good.
GP surgery review: palfrey-health-centre
Title: Good Service
Rating: 4 out of 5
Visited: August 2022
I have used the online booking form which was a great way to improve the service. Something to improve would be that my appointment for my blood test results was booked for nearly 3 weeks later.
GP surgery review: palfrey-health-centre
Title: Will not be changing my practice
Rating: 5 out of 5
Visited: June 2022
Caring medical staff, put me at ease and dealt with my health concerns with highest level of professionalism.
GP surgery review: palfrey-health-centre
Title: Needs improvement
Rating: 2 out of 5
Visited: May 2022
Took almost a week for staff to contact me regarding an econsult and even then I wasn't offered an appointment until the end of thefollowing month. The surgery does have good factors but there's room for improvement and I hope they improve the service.
GP surgery review: palfrey-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: May 2022
GP was excellent dealt with my issue straight away and was friendly and attentive. Was able to get an appointment straight away. Best GP surgery in the country.
GP surgery review: palfrey-health-centre
Title: Great surgery
Rating: 5 out of 5
Visited: April 2022
I had a great experience in my medical form at Palfery health centre they gave a great service thank you.
GP surgery review: palfrey-health-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: April 2022
Was given appointment for same day. Went in and seen within 5 minutes no long waits.  Spoken to with care. All aspects of my health where explained to me and a plan of action discussed to be implemented to control and
Improve my future health.
GP surgery review: st-peter's-surgery
Title: Warning Letter About Missed Appointments
Rating: 1 out of 5
Visited: September 2023
Today received a formal warning letter - "Keep it or cancel it!"   

Wording is aggressive, advising if I miss any appointments - I will be taken off the practice list!  I have never missed an appointment, ever (be lucky to get one recently) - the note is a complete joke and not fact-checked in any way.  You can't put a complaint on the website - they make it as difficult as can be to take issue with the poor service - takes hours to get through on the phone, if this was a private business would have gone bust years ago - they talk about standards, but do not hold themselves to any of standards their own.  Turn up for an appointment a few minutes late, you would be shown out the surgery - yet when you turn up for your appointment a 40-minute wait could be the norm - they do not hold themselves to the standards expected of patients!

I understand that missed appointments are an issue, I have no issue with a gentle reminder to first-time offenders, but the wording in this letter is aggressive and offensive - made worse by the fact I have never missed an appointment - how can they get medical letters so wrong?

As a diabetic, asthmatic and recently diagnosed cancer patient - I completely understand the value of appointments and letters like this just add stress and anxiety to my mental health - as if I don't have enough going on at the moment ... they need to get their facts straight and fact check these letters before they are sent out - very poor service, and what a waste of money (paper, ink, time and postage) - no wonder the NHS is on its knees with this kind of waste happening - poor poor service!    Totally irritated by this poor patient service!!
GP surgery review: st-peter's-surgery
Title: Rubbish
Rating: 1 out of 5
Visited: April 2023
Was 8th in queue  after being on line for a hour and half finally  answered to be told no appointments  so all appointments  gone and was 8th in line
GP surgery review: st-peter's-surgery
Title: Hard working
Rating: 4 out of 5
Visited: January 2023
Used NHS connect. Got a telephone consultation same day. Which led to a face to face appointment with a GP the same day. 10/10
GP surgery review: st-peter's-surgery
Title: Disappointed service from receptionist
Rating: 1 out of 5
Visited: January 2023
I have had to call this practice a number of times ref my 90 year old father trying to get appointments
Been on the phone from 8am in a morning and been 29th in the queue and waiting more than 30mins only to he told point blank no available appointments, this has happen at least 4 times in the last few weeks I have questioned how when 29th in the queue when lines open there is no appointments left surely they have more than 29 appointments per day only to be told "no we dont" call 111 which I have each time and managed to get my father a telephone call with a GP.
I would advise anyone to call 111 first as you will only be wasting your time talking to the receptionists at this practice.
GP surgery review: st-peter's-surgery
Title: Unacceptable
Rating: 1 out of 5
Visited: November 2022
My 4year old developed an extreme cough and my thought today was to visit the gp for further advice as a last resort because I already tried at home everything possible. I tried to follow the procedure and ring for the appointment as soon as they open.
So at 7:57 my phone call was rejected by an automatic robot saying the service is not available yet but somehow at 8:00 I was number 30 in the queue. How it`s possible in 1 minute to have over 30 phone calls...what smart technology they`re using? 
Anyway after 40+ minutes waiting in the phone queue someone answered and simply said it`s fully booked. Again what`s their capacity? I have to mention is not a village gp with maybe 50 patients...it`s a town gp...
Also what got me even more angry is the person who picked up the phone...She didn`t even listen what i got to say...she rushed to put the phone down saying it`s nothing available. I managed to say it`s for my 4years old and after the situation changed  a bit and she said to call 111. Totally unprofessional and useless...every single time I was welcomed with "ring tomorrow darling"...the doctors checked on google in front of me (i can to this at home what`s the point to go there).
You can`t even put a complaint on their website, you have to go in person. So they can`t see the patients with emergencies but they ask you to go in person for a complaint.
I tried to change my name, I took all the documents with me and filled the form there they said to me by the end of the week is done...guess what? after 3 months they rang me to go back and give them a copy of my passport.
If anyone can avoid this GP practice i totally say to do it especially if you have kids because they don`t have a clue what they`re doing but their attitude is over the roof.
GP surgery review: st-peter's-surgery
Title: Rare to get an appointment
Rating: 2 out of 5
Visited: October 2022
The care with the doctors and nurses can be very good, if your able to get an appointment. Most of the time when calling to try and get it an appointment. You're told that none are available even though you call at 8:00 a.m. and then get stuck in a waiting queue, to be told that sadly there is no more appointments for that day. So you ask can you book an appointment for another day and you're told? Sadly no. You need to call back again the next day at 8:00 a.m. to try your luck. The website advertises that you can book online appointments, but when using the service they recommend, it states that you can't book online appointments. Sadly, due to the unreliability of this practice anytimes I've urgently felt like I've had to be checked all my children have. We've had to rely on the doctor services at Walsall hospital which puts on fair stress on them. This didn't seem to be much of a problem prior to covid with getting appointments but has dramatically increased since covet even though nowadays were told to carry on as covid not being a major health concern. Due to not many doctors around the area, my assumption is that this location has dramatically more patience than it's staff can handle and potentially may need an increase in doctors and nurses to get on top of this. Due to the unreliability of being able to get an appointment it is resulted in not bothering to call half the time now unless you'll really in a lot of discomfort or pain to try and see someone.
GP surgery review: st-peter's-surgery
Title: Cold and unfeeling
Rating: 1 out of 5
Visited: February 2022
Unable to make a house call to a patient on their death bed. 
Unable to follow simple requests such as contacting the correct person in a bereavement.
 Not following government instructions and forwarding a medical certificate to a registrar office to enable a death to be registered.
These are just a few issues experienced, I sincerely hope this is an individual surgery issue and not a national occurrence in the NHS.
GP surgery review: berkley-practice
Title: Care, Time and Understanding
Rating: 5 out of 5
Visited: January 2024
I have been a patient at Kingfisher Berkley for nearly 2 years and in that time the care, kindness, patience and understanding of all the staff has not waivered as past in my experiences.

I feel listened to and more importantly I am heard.  Whether I speak to a long standing member of staff or one who is a new member, all staff use the same care and consideration and more importantly, the time to listen.

I am extremely grateful and feel very
lucky to have such a caring GP practice during these times when the NHS is so very exhausted, underated and undervalued.

Thankyou to all staff at Kingfisher Berkley x
GP surgery review: berkley-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Doctor was very patient,listened & did not rush me.He asked lots of  questions & was very understanding.
GP surgery review: berkley-practice
Title: No complaints
Rating: 4 out of 5
Visited: December 2023
They have always been good to me, considerate and helpfull, sometimes it is hard to get an appointment and there can be a long wait, but once assessed things speed up, they offer a variety of advise and things to help and support and have not let me down especially over the last few years which has been challenging for me
GP surgery review: berkley-practice
Title: Kingfisher Berkley Practice
Rating: 4 out of 5
Visited: December 2023
Online making appointments takes ages to fill but it is good as appointment will be in two day or week unless you put needed by this date then the doctor will contact you or the secretary. Doing wonderful job staff
GP surgery review: berkley-practice
Title: Excellent service
Rating: 5 out of 5
Visited: November 2023
Contacted online with the problem, had a text message within 5 mins saying a GP would call today and then 5 mins later a GP called me. Lovely GP, empathetic and helpful
GP surgery review: berkley-practice
Title: Great phone consult
Rating: 5 out of 5
Visited: October 2023
Having a phone consult for my son about his skin condition. The doctor had a very nice and friendly manner. She was very helpful and explained what all his different creams were and how they would help him. It was a pleasure to talk with her.
GP surgery review: berkley-practice
Title: Good service
Rating: 4 out of 5
Visited: October 2023
Very prompt and efficient service. Happy with doctor who gave advice. Very polite and empathetic. Very happy
GP surgery review: berkley-practice
Title: Very caring practice.
Rating: 5 out of 5
Visited: August 2023
Over the last eighteen months I have needed the support of this practice on various medical issues. I have always found them very caring, professional and showing great empathy. This is from the admin support staff through too all the medical staff with the doctors being very diligent on monitoring my test results showing I need hospital treatment urgently.  Now hopefully on the mend thanks to all the staff brilliant.