janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: newburn-surgery
Title: Absolute Shambles
Rating: 1 out of 5
Visited: April 2022
Tried to see a GP but they are not back to work within this practice yet, I only found this out on arrival at the clinic. 
I spoke to a nurse prior to them making an appointment and was told to do my blood pressure and weight at the pod.
The pod is within the clinic and the scales and blood pressure machine are provided.
I done that and got through to see a nurse who said they had to take bloods. Bloods were taken and then I was told that's it.... Left the paperwork with my blood pressure and weight on the desk as she didn't know I had been asked to do that.
Forward on a week and no results!! 
Finally get my results and was told that there is a prescription at the local chemist which has been there for the last week, someone was meant to get in touch and tell me, no one bothered.
Another sample went missing so I was asked to go down and pick one up to do this again. 
Twice I went down and twice I walked away after waiting 10/15 minutes in the corridor. 
Not a practice I would recommend and I have now started the process of moving to a new GP who is back at the practice seeing patients face to face.
GP surgery review: newburn-surgery
Title: Life saving experience
Rating: 5 out of 5
Visited: March 2022
A speedy referral for a neck scan by one of the GP’s in the practice saved my life. The scan picked up a malignant growth in the base of my tongue. In the space of 3 weeks of this referral by the GP I received major surgery which has saved my life. I am so grateful to the practice for the speed of the referral and the hospitals involved in the screening and treatment of my cancer. Without the expertise and swift action of all involved things could have turned out to be very different for me.
GP surgery review: parkway-medical-group
Title: Exemplary Practice
Rating: 5 out of 5
Visited: March 2022
I visited Parkway Medical Group for an appointment in March this year as I had just moved back to the area. I was very poorly and my quality of life was in a really bad place. I was lucky enough to have an appointment with a GP that was not only kind but really listened to my issues. I cannot thank her enough, she arranged appropriate appointments with relevant health specialists, this took time which is totally understandable, but well worth the wait. It’s October now and my recovery has been amazing, I feel like I have been given my life back. I still have my conditions but they are so well managed by the GP, practice nurses and health professionals, not forgetting the lovely Administrative team who always go out of their way to help you. I just wanted to say a massive thank you to you all, I am so very grateful as are my family, they have their wife and Mum back.
You are all truly appreciated.
GP surgery review: westerhope-medical-group
Title: Terrible
Rating: 1 out of 5
Visited: January 2024
So difficult to get an appointment online consultation a joke if on the day a week that you can use it takes 4 to 5 days for a response should be a patient come 1st attitude
GP surgery review: westerhope-medical-group
Title: good doctors
Rating: 5 out of 5
Visited: November 2023
this has been my gp surgery  since i was young i cant fault the place tbh. the doctor i have seen a few times in there is spot on friendly good advice and listens to what you have to say and helpful moving forward towards treatments etc
GP surgery review: westerhope-medical-group
Title: no appointments for a year now
Rating: 1 out of 5
Visited: August 2023
in September 2022 I injured my ankle.  After a year there are no improvements, surgery refers me to Physio which is not improving.    Impossible to get a GP appointment, receptionist refuses an appointment for proper diagnosis.  systemic and total inability to care for patience , Shocking care.
GP surgery review: westerhope-medical-group
Title: Great practice if you see same gp
Rating: 5 out of 5
Visited: January 2023
I suffer anxiety and depression amongst medical things and I was seeing dame lady doctor for a while and she was amazing as I never went to doctors for a long time.i was having thoughts in my head etc (not suicidal this time ) but really depressive things and I got a callback from a different doctor and all she said is up your venaflaxine in morning time. I feel like a zombie to start with. 😴
GP surgery review: westerhope-medical-group
Title: Lack of empathy
Rating: 1 out of 5
Visited: September 2022
Registering elsewhere due to treatment from Doctors at the surgery. Ushered out of the room whilst in tears as they “didn’t have time” No consideration for mental health on two separate occasions. Really disgusted by this. However I would like to say the admin staff were always very helpful and kind when it came to making appointments. 
Disappointing the health professionals would treat a patient that way.
GP surgery review: westerhope-medical-group
Title: Great service from a wonderful practice
Rating: 5 out of 5
Visited: May 2022
When ringing for appointment or repeat prescription when in a queue on the phone you only wait a short time to speak to someone, even when there are maybe 20 waiting. The staff are very helpful and always do their best to help. Good reliable Doctors who care about all their patients.
GP surgery review: westerhope-medical-group
Title: Worst Gp ever
Rating: 1 out of 5
Visited: March 2022
Very rude staff can’t get appointments for weeks of trying,been told to call 8 am to make appointment,called them 8am and been told no appointment available,receptionist trying to advise me on my health problem
GP surgery review: marlborough-surgery
Title: Great doctors
Rating: 5 out of 5
Visited: May 2023
I have been with them for years and never had any complaints about the quality service a very friendly bunch of staff and the app let's you order your repeat prescription easily
GP surgery review: murton-medical-centre
Title: Exceptional Service
Rating: 5 out of 5
Visited: December 2022
During and after my visit, with a severely painful back (which turned out to be due to a fracture to my t10 vertebrae & osteoarthritis in the spine) I received excellent service at the surgery. Firstly, the receptionist found a wheelchair and took me to the lower ground floor for my appointment. Afterwards, the physiotherapist (who gave me a thorough examination), wheeled me back upstairs, through reception to outside and to Whitfield’s chemist nearby. She waited outside with me (because the high step prevented wheelchair access) for my painkillers to be dispensed. She then wheeled me back up to and around the surgery to the car park behind the chemist and to my car. I don’t think I could have made it to my car without the physiotherapist’s help and was so grateful to her (and also the young receptionist). Thank you very much once again.
GP surgery review: murton-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: October 2022
Excellent care/advise/support received.
Clinician extremely professional, delivering appropriate care, which has resulted in an improvement in overall health & wellbeing.
Highly reccommened this practise.
Thankyou
GP surgery review: murton-medical-centre
Title: Waiting Times
Rating: 1 out of 5
Visited: September 2022
I am extremely disappointed with this practice. Appointment booked for 16:50 so I arrived at 16:40 to check in. 1 hour after my scheduled appointment time I am still sat waiting with no one able to give any indication of when I will be seen.
GP surgery review: murton-medical-centre
Title: Great team
Rating: 5 out of 5
Visited: March 2022
Credit where credit due- the reception team were very polite and helpful when l needed help. They were patient with me on the phone, didn’t feel rushed and directed me to the right service. Very happy
GP surgery review: the-new-seaham-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Never had any problems getting appointments and doctor's have always been a massive support same as nurses always helpful and caring.
GP surgery review: brunton-park
Title: Brilliant
Rating: 5 out of 5
Visited: January 2024
Always impressed when I have to visit. Great staff, all of them. So friendly and always make time for you if needed. Never had an issue getting an apt which is very reassuring when I have a young baby. Highly recommend!!
GP surgery review: brunton-park
Title: Responsive to emails
Rating: 3 out of 5
Visited: May 2023
Although it took a while to explain and organise the things I need, Brunton Park Health Centre reception team was efficient in sending me the test results of my blood tests and communicative over email correspondence. Good job.
GP surgery review: brunton-park
Title: Poor communication within the practice
Rating: 1 out of 5
Visited: April 2023
Poor communication between staff members (secretary, receptionist, and nurses) within the practice - it is an area that requires improvement. Receptionist have been trying to be helpful, knowing that I am a doctor myself, but replies to emails have been slow (3 emails not replied since 2 weeks ago at the longest). Had to ring Freeman Hospital myself to confirm that my test could be done at the GP, when the nurse claims that the GP is unable to perform the test. I admit that GPs coping with high service demands at the moment but still would like to highlight this as an area of improvement. Have informed the GP of that myself too. Although slow and challenging to organise, I am grateful for their assistance in this matter.
GP surgery review: brunton-park
Title: Extremely rude receptionist
Rating: 1 out of 5
Visited: March 2023
I have phone and waited for appointment its only 8:05 and she said there is no appointments to offer and offered alternative appointment but i refused to take it and insisted appointment with doctor but she refusing then when i asked about complain process she hang off on me , which was very very rude, i know most of the staff are care navigator trained but how could on the earth they know every thing with out knowing the problem, extremely rude
GP surgery review: brunton-park
Title: Good service
Rating: 5 out of 5
Visited: March 2022
I have received excellent care under the practice recently over the last three months. One gp in particular has been very supportive and helpful but all the staff are great. I do not often leave reviews but I wanted to do this.
GP surgery review: brunton-park
Title: Amazing service from a well informed team
Rating: 5 out of 5
Visited: February 2022
The best tip I can give anyone is that the reception team in most practices have a wealth of knowledge and can help you if you explain the situation without having a preconceived outcome in mind. The team today were super helpful yet again and I hope other patients will let them find the best solution for their own situation when explained.

It's really not OK to be sarcastic, abusive, dismissive or rude to anyone in ANY job and our frontline healthcare teams have taken a proper bashing fuelled by the media.

This practice has warmth, personality and professionalism running through it and I very much appreciate having them look after my needs - I'll always follow their guidance as to where I should get care and what their resolution will be.

Thanks everyone
GP surgery review: brunton-park
Title: Brilliant friendly service
Rating: 5 out of 5
Visited: January 2022
Avoid the surgery as much as I can but they insisted I went in for an annual check up so they could monitor my health. They insisted nicely by the way!

From the team that made the appointment and the excellent clinician I saw everyone was so friendly, the reminder texts and online availability is second to none.

I hope all patients appreciate the service they receive from the team there - they will all have their own personal struggles and pressures so after seeing some negative reviews [unreal]  .... I wanted to say a big 'thank you' to the team there.

Keep up the good work and I PROMISE the majority of patients know just how hard you are working, and have done for so long.
GP surgery review: gosforth-memorial-med.ctr
Title: Helpful
Rating: 5 out of 5
Visited: January 2024
Thank you to surgery team who arranged appointment for my daughter to be seen by a very caring and professional GP. We were able to discuss concerns and options  ,felt listened to,without being rushed  and left surgery with a treatment plan . Thank you so much
GP surgery review: gosforth-memorial-med.ctr
Title: Efficient practice
Rating: 5 out of 5
Visited: November 2023
I registered with the practice in 2021. I was invited for a routine healthcheck. I contacted the surgery by phone & was given an appointment that afternoon with a nurse who was easy to chat to & made it all very informal. Routine bloods were taken & an abnormality was found. I was given clear information in writing & a prescription provided. I later contacted the practice via the website for another matter & my online query was dealt with very quickly. Again a positive outcome. Last week I needed to make an appointment & went via the NHS app & had an apointment within 2 days. The GP I saw listened to my concerns & agreed they are valid & is referring me for further investigation. All of these contacts with the surgery have been since April 2021. I can not fault the professionalism & kindness of all staff I have come into contact with. Thank you all.
GP surgery review: gosforth-memorial-med.ctr
Title: Hard to make an appointment
Rating: 2 out of 5
Visited: July 2023
I phoned up the morning and they said they had no appointment left. They said to ring back at 12:30 for the afternoon appointments. I phoned exactly on the dot at 12:30 and have not been able to get through even 20 minutes after. I have tried over 100 times to ring and I have not been able to get passed the first bit before it says all agents are available. It's been bad in the past but never this bad. Is it even possible to book an appointment? Or have I just chosen a bad day?
GP surgery review: gosforth-memorial-med.ctr
Title: Wonderful practice
Rating: 5 out of 5
Visited: March 2023
Have been with this practice 5 years.
It's been excellent, even during Covid.
All the staff from Reception through to GP's, patient and caring.
I've moved around the country due to my husbands job.
So I have lots to compare it with.
GP surgery review: gosforth-memorial-med.ctr
Title: Very helpful and attentive
Rating: 5 out of 5
Visited: March 2023
I have never had any issues trying to make contact with the GP practice. I have been in contact with them more recently with an ongoing problem and they have been very helpful and always willing to see me in person. I also have no problems when getting prescriptions using the online system. The reception staff are always friendly and willing to help.
GP surgery review: gosforth-memorial-med.ctr
Title: Unable to get through by phone
Rating: 4 out of 5
Visited: December 2022
I have been trying for 2 days to get through to order a prescription that I need as I have run out of the drug I'm taking. The practice only allows 2 hours per day for this purpose and the line is continually busy. The queue for reception is up to 20 long and the wait can be up to half an hour so I can't get through there either. I guess I will have to drive to the practice to make a request in person. For anyone with out access to a car this would be impossible. For a practice that I would rate pretty as good once able to see a GP this aspect of the service I am experiencing I rate it as really poor. More people are needed to man the telephone lines.
GP surgery review: gosforth-memorial-med.ctr
Title: Repeat prescriptions
Rating: 0 out of 5
Visited: December 2022
This service at present is terrible. You used to offer an on line service which was good at given you an original prescription but no good if it had been changed. This has been withdrawn and no there is just phoned and now I am on my 3rd day of trying to get through. I have decided to write to you instead.
GP surgery review: gosforth-memorial-med.ctr
Title: Absolute trash
Rating: 0 out of 5
Visited: July 2022
Rarely get through on the phone, when you do get an answer the line goes dead after 30 seconds of rubbish screeching muzac leaving patient unsure on whether the auto answer system has disconnected the call or not.
GP surgery review: park-medical-group
Title: Awful practice
Rating: 1 out of 5
Visited: April 2023
Time and time again, this doctors have made mistakes. This has effected me both mentally and left me permanently disabled.

Book blood test and they pull you off medication that you have been on for 8 years. Then leaving me for month with out medication.

Reception staff are incredibly rude and argumentative when trying to book appointments.  Would make people wait because having a chit chat.. have people behind the desk that they have to ask to leave because they can hear anything confidential. Incredibly unprofessional and disgusting inappropriate behaviour
GP surgery review: park-medical-group
Title: Just bad
Rating: 2 out of 5
Visited: April 2023
Been trying to get an appointment to see a doctor to get some ear drops for the last three days and you are either left on hold for 30 minutes before the line goes dead or it just tells you to call back later as the lines are busy.
Have been struggling to hear the last two days and have tried every home remedy I can think of it's not good enough
GP surgery review: park-medical-group
Title: After an emergency c section was refused pain relief
Rating: 1 out of 5
Visited: October 2022
I had to have an emergency c section and after being in hospital a day I was sent home with pain relief for a few days and told it should last me but if I need more to contact my gp surgery who will prescribe more. So after 5 days I rang up and asked for more and I was refused and told to take over the counter pain relief! I was told there is no magic pill and to rest. Of course I was resting but the pain was there regardless! Not to mention I was opened back up after my surgery due to a heavy bleed so I was very sore!
GP surgery review: park-medical-group
Title: receptionist
Rating: 3 out of 5
Visited: October 2022
my wife was waiting over 3 weeks for eye drops, so went into the surgery to speak to receptionist, asked her to check letters or messages as consultant from RVI eye clinic said he sent 3 weeeks ago, they found message/letter with prescripion sent 3 weeks previous, my wife asked why she had to wait this long, the answer
" these things happen"
my wife has golcoma and needed them drops.
this practist over the last few years has been going downhill, the doctors are ok if you can get to see one, but receptionists and practist manager need changing
GP surgery review: park-medical-group
Title: Appointment system
Rating: 1 out of 5
Visited: September 2022
Absolutely terrible booking system! Trying to get an appointment is almost impossible. Even when doctors want to see you in 2 weeks time they can’t give you an appointment as the system won’t let them book more than 2 weeks ahead. Also to even speak to a receptionist it regularly takes about 30 to 40 minutes on hold. The whole system needs reviewing.
GP surgery review: park-medical-group
Title: Couldn’t ask for more
Rating: 5 out of 5
Visited: September 2022
I’ve been trying to Self manage a problem for a while , then attended pharmacy who couldn’t help .  I filled out the e consult and was contacted within the hour and offered an appointment the next day .  They then phoned back to say that they had managed to find an appointment that afternoon. Unfortunately, I was unable to leave work for then and attended the next day .   Speak as I find  and Couldnt ask for better service on this occasion
GP surgery review: regent-medical-centre
Title: Appointments
Rating: 1 out of 5
Visited: December 2023
Absolutely useless. Tried to make an appointment to see the doctor today to be told there are no appointments available for January 2924. Asked to ring back on 27th Dec in the hope that one will become available. They cannot deal with the patients they have yet they have a notice up asking for new patients.  I have been with this practice since 1976, it has been getting worse over time, now it is so bad I will be changing Doctors.
GP surgery review: regent-medical-centre
Title: No appointments
Rating: 1 out of 5
Visited: June 2023
Called at 8am, waited over 45 mins to be told there was no appointments. Called to ask about information related to a up coming operation, was told to call the hospital for further information, when I asked if they could give me the number, was told to just Google it. Am off to A&E instead as its would be quicker to get seen.
GP surgery review: regent-medical-centre
Title: Appointment system is horrendous
Rating: 1 out of 5
Visited: May 2023
The appointment system is horrendous! Surely the previous (pre-covid) system worked and was beneficial to everyone. You could book and appointment for a few days time and see a doctor. Everyone ringing at 8am is stupidity and no one is happy about it. Doctors are just being lazy, everyone else is back to normal working hours, why can't they?
GP surgery review: regent-medical-centre
Title: The new appointment system will endanger lives
Rating: 1 out of 5
Visited: May 2023
I work 7-5 Mon-Fri so I need to be able to pre-book an appointment and cannot wait the 3-4 weeks for these appointments. People just give up trying, I have been very worried about a condition now for 4 weeks, but it just seems like too much of a hassle to go through the rigmarole of the new appointment system. I finally got worried enough to ring. On and off it took my 2.5hrs to get though to the surgery whilst I was at work to be told there was no appointments for a month unless I rang on the day, I explained my work situation and was told this is the future and they won't be going back to the old (working) system.
I'm really at a loss to see how this new system benefits anyone?
GP surgery review: regent-medical-centre
Title: Telephone system awful
Rating: 2 out of 5
Visited: May 2023
When you ring, there is automatic message advising prescription accessibility and minor ailments to use 101/Pharmacy. Then if you require "same day GP appt", to stay on the line. With nothing mentioned for a "nurse" appointment or non urgent requirement. A very poor system. What about a press 1 or 2, so patients with urgent needs aren't competing with routine, but necessary visits.
GP surgery review: regent-medical-centre
Title: Very friendly receptionist
Rating: 5 out of 5
Visited: April 2023
I have been registered with Regent Medical Centre for a long time and have always had a pleasant experience. One of the receptionist's in particular (Victoria) is fairly new to the practice but seems to have a lot of experience. 
She is very friendly, caring, always smiling and willing to go the extra mile. Overall she is an incredible asset to the team. 
I have always found the GP's and nurses to be very friendly too.
GP surgery review: regent-medical-centre
Title: .no appointments available...has really changed
Rating: 2 out of 5
Visited: March 2023
I used to really rate this practice but it's dreadful. I ring for an appointment you ring and ring from 8am then when you finally get through twenty minutes later every appointment is gone. I rang today at 2pm. It took twenty minutes for someone to answer it's 9 march and earliest she can offer me is 28march. It's absolutely ridiculous that they're still trying to get new patients they can't cope with the ones they have. I'm really ill I need to see a doctor. The receptionists don't care either.
GP surgery review: regent-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2023
Despite being a very busy surgery I always find the Reception staff polite, welcoming and helpful. Phone calls are answered promptly and there is often a choice of telephone or face to face appointments. The GPs are kind and compassionate. I feel supported and that my concerns are listened to and understood. 

The surgery is undergoing changes as it merges with other local practices but I’m confident it will continue to be a professional, forward thinking practice.