janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: inspire-health
Title: Great Practice Thank You
Rating: 5 out of 5
Visited: April 2023
I have had several health issues of late unfortunately but all treated very promptly the same day and with empathy .
I find the new system online is brilliant and helps me to manage my chronic health condition as well as still work.
Thank you to you all for your kindness you are truly appreciated
GP surgery review: inspire-health
Title: Thoughtful and considerate
Rating: 5 out of 5
Visited: April 2023
I felt that my concerns were heard and acted on with consideration. I spoke with a doctor who was kind and thoughtful.
GP surgery review: inspire-health
Title: Good listening GP
Rating: 5 out of 5
Visited: March 2023
Listens and gives well informed considered opinion and recommended actions. Especially as I have many issues, bad hip, knee, shoulder, stomach, chest
GP surgery review: hollybrook-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: August 2022
We were made welcome and our health problems were well explained to us . Medical staff were very helpful.
GP surgery review: hollybrook-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: July 2022
The GP and Practice provided me a excellent service and i am lucky to be registered as a patient , from the receptionist to the brilliant Dr who talked me through my blood test results
GP surgery review: hollybrook-medical-centre
Title: Fantastic and caring
Rating: 5 out of 5
Visited: July 2022
Having a bad knee, I was referred to this practice to see a physiotherapist. I was a little nervous BUT the lovely young man, explained things, handled me gently and I have to say it was a really nice experience. I wouldn't hesitate in seeing him again (obviously I can't name him) I may have to see him again for more treatment if my medication doesn't work.
I just wish I could thank him properly in person/social media 😊
GP surgery review: hollybrook-medical-centre
Title: Friendly Practice
Rating: 5 out of 5
Visited: July 2022
Clean and welcoming.  I was taken on time and the Dr listened to my concerns and offered immediate suggestions for help in resolving them
GP surgery review: hollybrook-medical-centre
Title: Rapid and caring service
Rating: 4 out of 5
Visited: July 2022
I rang with a concern at 9:40am, had a phone consultation at 1pm same day. I was sent for blood work which was efficiently taken the next day, processed over the weekend, and was ring with results on the Monday - less than 24 standard working hours after the bloods being taken. I was seen the same evening for a review, follow up results were again communicated the next day. I now have a referral underway, suggested next steps and an open communication line if I need it. My GP was caring & calm, working outside regular hours to see and reassure me.  I feel listened to, and the turnaround from initial phonecall to potential diagnosis has only been a few days. Very grateful.
GP surgery review: hollybrook-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
I was looked after well by the GP. The GP listened to me, and was extremely helpful. I was happy with the appointment and the outcome.
GP surgery review: hollybrook-medical-centre
Title: extremely efficient
Rating: 5 out of 5
Visited: June 2022
I would like to praise the doctor who visited my husband on two occasions and gave him excellent care and also kept us informed at every stage of his treatment I have also had issues in the last week I also have received the same excellent care WE both feel that this doctor is a very valuable asset to the practice
GP surgery review: hollybrook-medical-centre
Title: very poor
Rating: 1 out of 5
Visited: June 2022
I have had to resort to using 111 as it is impossible to get past the automated phone system.  Very frustrating, I am currently trying to change Doctors as I am so fed up here.
GP surgery review: hollybrook-medical-centre
Title: Great Service
Rating: 5 out of 5
Visited: June 2022
Following a heart attack previous month the doctor took the time to call me and discuss a number of issues. I also attended the surgery to see the same GP. I was given plenty of time to discuss my health concerns and had all of my questions answered. I have been resident with this surgery for 26 years and have always had amazing service from my doctors.
GP surgery review: hollybrook-medical-centre
Title: The most insufficient/ unhelpful practice I have ever used
Rating: 1 out of 5
Visited: April 2022
I moved to the area a year ago , and this is the worst doctors I have ever used, don’t answer the phone , always had to call in . Receptionist unhelpful and dismissive, appeared to not have blood results so done again , had to request results online , messaged to phone them to get results, can’t get through so called in to be told all ok ? And I cannot get an appointment to see a doctor regarding medication,,, will not be going in there again
GP surgery review: heartwood-medical-practice
Title: Very efficient!
Rating: 5 out of 5
Visited: September 2023
Came for my flu jab today 16/9. Everything was well organised and efficient. Very friendly staff and volunteers guiding us out to minimise close contact. I was almost out before I went in!!
GP surgery review: heartwood-medical-practice
Title: Flu clinic
Rating: 4 out of 5
Visited: September 2023
Had to change my appt with 2 days notice and was told to come at 9am when the clinic started which was great. I arrived at 8.50am to find the clinic already commenced and the queue out the door. I was quickly seen and vaccination administered. 

Swift process and quickly done.
GP surgery review: heartwood-medical-practice
Title: Wonderful practice
Rating: 5 out of 5
Visited: September 2023
Every time I visit or telephone heartwood the staff are always so friendly helpful the level of service is amazing I can’t recommend this surgery enough
GP surgery review: heartwood-medical-practice
Title: Wonderful practice. Very helpful.
Rating: 5 out of 5
Visited: September 2023
It was for a flu vaccination. It was quick and well organised. Everyone at the practice are helpful and friendly. They always go the extra mile to try and accommodate your needs.
GP surgery review: heartwood-medical-practice
Title: Well organised
Rating: 5 out of 5
Visited: September 2023
Friendly , pleasant staff. Well organised with no delays   parking not an issue
 Overall visit lasted approximately ten minutes
GP surgery review: heartwood-medical-practice
Title: Friendly and welcoming .
Rating: 5 out of 5
Visited: September 2023
Went for my flu jab and it was well organised and had some ‘banter’ with the ladies guiding us in and keeeping us informed . Very nice experience.
GP surgery review: heartwood-medical-practice
Title: Well organised
Rating: 5 out of 5
Visited: September 2023
The whole experience from booking to vaccination was well organised and the staff friendly and efficient.
GP surgery review: heartwood-medical-practice
Title: The best
Rating: 5 out of 5
Visited: September 2023
Friendly, caring and very capable. It’s nice to be welcomed with smiling faces, though very professional.
GP surgery review: heartwood-medical-practice
Title: Flu Jab
Rating: 5 out of 5
Visited: September 2023
Smooth operation, upon arrival clear instructions on where to go, joined queue for Jab only took a few minutes to get seen, all staff very friendly and professional.
GP surgery review: heartwood-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
All the doctors and staff are always very helpful and caring , willing to listen to your concerns 
They have always been very understanding when I call about my husband
GP surgery review: hereford-medical-group
Title: excellent customer service
Rating: 5 out of 5
Visited: June 2022
I came in asking for help with the NHS app as a blind person as i had registration problems.  The lady i spoke to at reception was absolutely superb, she went out of her way to help me sort out my issue and her attitude was spot on.  I now have full use of both the web site and the NHS app thanks to this lovely lady, she gets a huge thumbs-up from me and i would be grateful if you could please pass this on to her.  Thanks you so much from me and guide dog Crumble.
GP surgery review: hereford-medical-group
Title: Station Medical Centre appears inaccessible
Rating: 1 out of 5
Visited: May 2022
On 17 May I attempted to book my 3 monthly appointment with a nurse to have a regular injection which was due as of 30 May 22. As I live only about 1 mile from Station Medical Centre, that would be my surgery of choice. However, even allowing 2 weeks notice, and giving as an option any day of the week commencing 30 May, I was unable to obtain an appointment. Instead I had to travel 3.7 miles to the surgery at Bobblestock on the other side of the city from where I live, a journey which took me 25 minutes due to heavy traffic. May I point out that this is of great personal inconvenience to me and, in these days when we are all being encouraged to walk, it was what I would consider a totally unnecessary journey. This is not the first time that this has happened and I find it quite unacceptable.
GP surgery review: hereford-medical-group
Title: Urine Sample Return to Practise
Rating: 2 out of 5
Visited: April 2022
I am a Type 1 living with diabetes for over 40 years, at my last blood sample extraction for analysis I asked for a urine test kit and was given a small fluid container and was told that was the best they had for the urine sample. A couple of weeks later when I took the container/sample back to the HMG's SMC practise I was told by receptionist that it was not the right type of container and it had no attached documentation with it. I was told that it was my responsibility to pass the sample onto the hospital not theirs. I explained that the sample was required by the hospital and that HMG had supplied me with what now seems to be the totally wrong type of container with no attached documentation. I was talked down to and made to look like it was my problem not the HMG's problem. This is the worse treatment I have ever experience in my 42 years of medical support in Herefordshire. In my experience the new HMG is not patient friendly, gone has the customer care for a more business like process. Numbers not people.
GP surgery review: hereford-medical-group
Title: Dismal service
Rating: 1 out of 5
Visited: March 2022
Tried booking appointment, after finally getting through was told none available on the day. Fine, please book me in next week or the week after. I was informed that all appointments for the next week, or two, were taken. I was advised that I should phone at 0800hrs daily and see what I can get. I asked if that was acceptable and received the reply “it’s not my fault, that’s the way it is”. What a dismal service from HMG that was opened with much acclaim about a modern facility providing people with an enhanced service.
GP surgery review: hereford-medical-group
Title: POOR service
Rating: 1 out of 5
Visited: March 2022
Been trying to get a repeat Prescription for Three Days didn`t even get into the que . Tried ring reception to explain this , and was told to ring the same number as i had before, and try to get through, how i am supposed to do that, Reception would not put this through and there in the same  building, What a helpful bunch, NOT, this Surgery could have appeared in a Monty Python scetch
GP surgery review: hereford-medical-group
Title: Unable to get through to book appointment
Rating: 1 out of 5
Visited: January 2022
A "superpractice" that came about as a result of a merger of most of the practices in town. Consequently their switchboards are overwhelmed on a regular basis. 
Cannot book appointments in advance over the phone. If you are lucky enough to get through (I've regularly spend 20 mins on hold trying to talk to someone) and try to book an appointment at a convenient time, you're told that all that day's slots are gone, and to try again in the morning - along with everyone else in Hereford!
Today, you couldn't even join a queue, as their systems were overwhelmed again - but surely if you tell everyone to phone at 8am, you should expect that you'll get a lot of people trying to get through?
NHS app and their online booking system doesn't allow patients to book doctors appointments either.
Lots of automated messages about a zero-tolerance attitude to abuse towards staff- I fully support this, but equally, I can understand that people might be frustrated about the delays and hurdles put in place to prevent you using their services...
GP surgery review: hereford-medical-group
Title: Very quick response
Rating: 4 out of 5
Visited: January 2022
I filled in an online consultation form and sent it in at 3.30 this afternoon and by 5.30 the doctor had sent an online prescription to my chosen pharmacy. The doctor was polite and helpful and checked with a specialist on the staff before deciding on the appropriate treatment. Many thanks.
GP surgery review: winyates-health-centre
Title: Can't get appointments
Rating: 1 out of 5
Visited: July 2022
Can't get appointments and then time is wasted with a telephone appointment before and if you ever get a face to face appointment. 
Receptionists can be rude too which is very unhelpful. Never any doctors working! Changing surgery ASAP!!
GP surgery review: winyates-health-centre
Title: Outstanding Help
Rating: 5 out of 5
Visited: June 2022
Couldn't fault any of the staff at surgery, always on hand to help & support through appointment to receiving ongoing repeat prescriptions.
GP surgery review: winyates-health-centre
Title: Shocking
Rating: 1 out of 5
Visited: May 2022
after months of trying i finally got a face to face appointment but was shocked to find out there were only 3 GPs working  as for my medication review that took 3 weeks the telephone system is not working everybody else are seeing their patient's face to face so why are you not.  all you seem to get is sorry if you are not happy with the service if you wish to submit a complaint, please contact the surgery directly.  we will not improve the service so what is the point
GP surgery review: winyates-health-centre
Title: Lack of appointments
Rating: 2 out of 5
Visited: April 2022
My wife was told to book a medicine review I have phoned every day for 3 and a half weeks and still can't get through, if I can't book a review my wife will be left without medication she needs this just can't go on
GP surgery review: winyates-health-centre
Title: lost for words about this practise…
Rating: 1 out of 5
Visited: April 2022
I don’t even know where to start with this review. The list is so long. 

You can’t get an appointment. 

If you do the drs time is wasted first with a telephone appointment. Yes somethings need this type of consultation. But ultimately they are doubling up their work in many cases by having this system post covid. 

It’s 1.10pm today. I am still waiting for a telephone appointment at 8.50am today! I called at 12.45pm today to chase up as I have a hospital appointment shortly. They’ve turned their phones off 15 minutes plus early!!!

So no appointment and no way to get hold of them! So if drs are not making their appointments today and support staff are turning off their phones out of lunch hours, what actually are the surgery doing today???

I’ve spoken with the practice manager previously and office manager and given feedback. I’m genuinely disappointed that it has fallen on deaf ears. 

I’m obviously not an isolated case looking at other reviews but yet things don’t change. 

They have recently changed their system to booking drs appointments only in the day. I was hopeful that this may help. But it only works if drs are undertaking the booked appointments and support staff are assisting the smooth running and communication of the practice. 

I’m still waiting for an appointment that was booked for nearly 5 hours ago now… and no way of getting in touch!
GP surgery review: kidderminster-medical-centre
Title: Caring staff who listen
Rating: 5 out of 5
Visited: July 2022
I originally contacted the practice via the app with a query about whether I needed a urine test. I got a prompt reply and the staff member - who I understand I can't name on here but please look him up for due recognition  - was so diligent in getting back to me and concerned that I would be ok over the weekend. I made contact again today feeling at the end of my tether and it was great to be able to deal with the same person, who was keen to leave no stone unturned to find out what is wrong.
It is so important to have continuity and not to feel like a nuisance with an ongoing situation. 
This practice has always checked things out thoroughly so you can be sure your health is in good hands.
Even the busiest person would be pleased with the system. You can send a message and speak to someone rapidly who will arrange a prompt meeting too if you need one.
A big well done for me - I feel confident as a patient of this practice.
GP surgery review: kidderminster-medical-centre
Title: Practice manager an asset
Rating: 5 out of 5
Visited: May 2022
I deal mainly with the Homecare team for my mom and find the new ANP a very precious asset to the practice. Since she arrived she has given continued support to myself and my mom, nothing is too much trouble and its a great comfort knowing there is someone I can talk to and we can rely on. All my time with this practice has not always been satisfactory but now with the new manager I am confident that everything is improving. Thankyou KMC
GP surgery review: stourport-medical-centre
Title: Excellent service provided
Rating: 5 out of 5
Visited: April 2023
On a rainy day when I was feeling very unsteady due to a sudden illness.  My husband went to park the car. The receptionist saw I was struggling to stand and immediately pushed me in a wheelchair ,it was an act of extreme kindness & sensitivity which I won’t forget.
GP surgery review: stourport-medical-centre
Title: Compassionate Staff
Rating: 5 out of 5
Visited: March 2023
I recently attended the surgery for contraception which can be a very intimidating process but the staff at SMC were incredible. They relaxed my nerves and spoke as if I was a friend. They comforted me without bringing too much attention to the fact I was in discomfort. Would never think twice about going for another intimate exam at SMC!
GP surgery review: stourport-medical-centre
Title: Caring Staff
Rating: 5 out of 5
Visited: March 2023
When I requested my complete medical history, which is not visible on Patient Access. It was provided ‘no problem’, by a member of Admin staff. A big thank you.
GP surgery review: stourport-medical-centre
Title: Great help
Rating: 5 out of 5
Visited: March 2023
I have nothing but positive words to say about this practice, they have helped me a lot. Always happy to help and find the best solution for you.
GP surgery review: stourport-medical-centre
Title: Good and Efficient Practice
Rating: 5 out of 5
Visited: March 2023
With regard to recent health issues my husband has had and continues to have we can not fault the help and support he has received. The receptionists have always been helpful and accommodating with his appointments and the medical staff, whether it has been a doctor or the nurses have provided excellent support for him. As he has regular weekly appointments it really helps if he sticks within one or two of the nurses as they are able to monitor the ongoing treatment. It is also very useful having a pharmacy within the practice. The staff there are very pleasant and helpful.
GP surgery review: stourport-medical-centre
Title: Exception
Rating: 5 out of 5
Visited: March 2023
I would like to say a huge thank you to  Stourport Medical Centre. I rang with concerns about my mother. I used the call back option and within half an hour received a call. I was immediately transferred to a nurse who discussed Mum's issue with me. By the end of that day I receive confirmation of a plan to investigates the issue. This is not unusual. Every time I've had occasion to call for help or advice I have had a similar response. Given the challenges the medical profession are under, this really is an exceptional service.
Huge thanks to everyone who works so hard to sustain this level of support. It's so reassuring to know we can get the help and support we need at a time when we most need it. You are all very much appreciated.
GP surgery review: stourport-medical-centre
Title: Fantastic service, as always.
Rating: 5 out of 5
Visited: March 2023
Brilliant service, I have never had a problem.

I must say I don’t like some of negative reviews, I see, take no notice and carry on your great work.
GP surgery review: stourport-medical-centre
Title: Great Service, lovely practice
Rating: 5 out of 5
Visited: February 2023
Was seen quickly bt the nurse for a health check up.
The nurse put me at ease and carefully explained the process.
Throughout she explained what each test was for and what would happen next.
I left feeling reassured.
The building is lovely bright and clean and the reception staff were professional. All in all a good experience.
GP surgery review: stourport-medical-centre
Title: Fantastic care and support
Rating: 5 out of 5
Visited: February 2023
I wanted to leave feedback on the fantastic care and support that I have received at Stourport Medical Centre. Earlier this year I went for a routine health check during which I was asked how I was doing. This led to me sharing some of the overwhelming challenges that I was facing and how it was affecting my mental health. I have since received fantastic support from staff which has really helped me to navigate some of the challenges that I am facing and to find a way forward. I will always be extremely grateful for the support that I have recieved - thank you!
GP surgery review: stourport-medical-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: February 2023
At about 9 am I went on line and submitted details of a problem I was experiencing. By 11 am I had received a phone call from a doctor who discussed my ailment in great depth and arranged for me to attend the surgery for treatment.  The speed that this was all dealt with so quickly and efficiently is first class.
GP surgery review: alpine-house-surgery
Title: Excellent practice friendly staff
Rating: 5 out of 5
Visited: June 2022
I have nothing but praise and respect for all staff/doctors at Alpine House Surgery. I have lived in the village for 10 years, thankfully I have not needed to see my GP that often but on the times when I have needed to I have had excellent service and referrals. On my recent visit I saw a nurse who was very friendly and very personable. The nurse referred me to a doctor who was equally as friendly and personable. Under these difficult and challenging times I think the team at Alpine Surgery are doing an excellent job and deserve nothing but praise.