janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: saffron-health-partnership
Title: Cannot fault this practice
Rating: 5 out of 5
Visited: March 2023
GP practices are getting nothing but bad criticism. I'd like to voice my experience as fantastic, outstanding even! My online query was dealt with and then saved me the trouble of fighting for a future appointment. So so efficient and the care coordinators/admin team deserve a massive pat on the back for the position they work in, supporting the GPs/nurses etc by looking after us patients. Just wanted to let you know how important you all are to us and to keep going through these difficult times.
GP surgery review: saffron-health-partnership
Title: Poor and unprofessional
Rating: 1 out of 5
Visited: February 2023
Have finally reached the end of my teather. Saffron health is quite frankly useless. I was able to actually get a face to face appointment in January followed by tests which fortunately came back clear but am still suffering with chronic issues. I have been advised the earliest I can speak with a GP is two months as this isn't classed as urgent. I have been using their email service as I can't be sat on the phone for an hour every morning trying to get through and the reception staff are gatekeepers who make you feel guilty for wasting time and have no concept of manners or kindness.  Avoid this gp practice at all costs!!
GP surgery review: saffron-health-partnership
Title: Terrible
Rating: 1 out of 5
Visited: December 2022
Terrible service , you get wrong information given to you by the reception! .Impossible to get to speak to a doctor . Needs better management.
GP surgery review: saffron-health-partnership
Title: Excellent service
Rating: 5 out of 5
Visited: December 2022
Ever since i became a patient at Saffron,my treatment by All staff has been exceptional.Receptionists,nurses,doctors,everyone has looked after me.Thankyou.paul bennett
GP surgery review: saffron-health-partnership
Title: Impossible to be seen
Rating: 1 out of 5
Visited: November 2022
I have tried and failed every day for weeks to call at 8 and wait to get an appointment, where I sit on hold, sometimes for over an hour, to find all appointments are gone. I struggle with my mental health, the wellbeing service have suggested that they can't help me and that I should seek medication and yet I cannot get to even speak to someone on the phone, let alone get an appointment with a doctor. Online services are showing that there are no pre-bookable appointments at all in the available viewing period, which takes me up to the end of December. My condition is not an emergency but I am really struggling and it is inhibiting my ability to work. I would basically suggest that if you're registering with a doctor's surgery in order to actually receive medical care, you should be looking anywhere but here.
GP surgery review: saffron-health-partnership
Title: Cannot get appointment over the phone
Rating: 2 out of 5
Visited: November 2022
If I have a problem and try to call the surgery, the lines are always busy - even ringing at 8am as requested, the message is the same, that there are more than 20 people ahead in the queue.  By the time I get answered, there are never any appointments left. I do not know anyone who actually manages to get an appointment by ringing in the morning.  Most people have given up as it just seems impossible.  My partner has a mole which has changed and he is concerned about it, but keeps getting told to ring at 8am, which does not work.  GPs encourage patients to let them know about any changes they are worried about, yet we are then prevented from being able to speak to anyone!  It gets worse all the time, I have no confidence in this practice anymore and would leave tomorrow if I knew of somewhere better.  It seems we are all just stuck with the same old poor service and nothing we can say or do will improve things.
GP surgery review: saffron-health-partnership
Title: Great practice with Excellent service
Rating: 5 out of 5
Visited: August 2022
Having to have several appointments and tests over the last couple of weeks I'm always amazed of how helpful and caring my GP is. If I have had any concerns or questions I'm always answered and if I ever need to speak to my GP they always come back to me.
I consider myself fortunate to have this surgery on my doorstep.
GP surgery review: saffron-health-partnership
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
I consider myself very lucky to be a patient at this practice. I’m able to see a GP the same day, often the named GP I want to see. The use of technology is great - able to send messages that are quickly responded to, able to send photographs prior to appts and able to receive responses via text.
GP surgery review: saffron-health-partnership
Title: Very friendly service
Rating: 5 out of 5
Visited: May 2022
I suffer with mental health problems and over the last week have been struggling and got into a mess with my meds. I would like to thank the reception staff , pharmacy staff and the GP for their caring and attitude and speed of service to help me with this . Everytime I contact the service all I receive is a friendly caring service and you all do your best to help in any way you can so I would like to thank you all and you should all be proud of the service you provide. 
Many Thanks
Gary Barnes
GP surgery review: sandy-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2024
I have always found the staff, esp, reception staff to be friendly, patient and willing to help, the nurses, admin staff and doctors equally the same, perhaps the negative comments your hear about this practice is the way these people approach the individuals
GP surgery review: sandy-health-centre
Title: Great caring practice
Rating: 5 out of 5
Visited: January 2024
Staff are always extremely helpful and will try to accomodate your requests where possible. I prefer face to face appointments but realise this is not always possible,  but clinicians will always phone you back if they deem it necessary, and have always been satisfied with this approach
GP surgery review: sandy-health-centre
Title: Fantastic team who beat my expectations
Rating: 4 out of 5
Visited: October 2023
I try not to bother doctors unless I’m really sick as I haven’t had good experiences in the past and haven’t felt listened to or felt fobbed off.
So making an appointment is a big concern for me, however I had cause to make an appointment on Friday last week. Was only on hold for about 15minutes at 8am and got an appointment at 10. I saw a senior nurse and felt I was really listened to and that she understood my concerns. She was absolutely fantastic and a credit to the surgery. I needed a referral and this was ready for lunchtime on the following Monday. Cannot speak highly enough of Sandy Health Centre based on this experience.
GP surgery review: sandy-health-centre
Title: Amazing Reception
Rating: 5 out of 5
Visited: August 2023
Receptionist, went above and beyond to ensure I had a blood test before leaving for my holiday or havingvto drive to Bedford hospital. They were extremely helpful and spent time to search all.possible dates for a appointment slot. A great and model receptionist!
GP surgery review: sandy-health-centre
Title: great practice
Rating: 4 out of 5
Visited: March 2023
I have had various problems both serious and minor over the years and they have always been dealt with kindly and efficiently.  This applies to all the staff from receptionists to doctors.
GP surgery review: sandy-health-centre
Title: Brilliant Community Practice
Rating: 5 out of 5
Visited: February 2023
I’d like to give a cheer for Sandy Health Centre. My family and I have been patients with this practice ever since we moved to Sandy 40 years ago. I have always found them to be friendly, helpful and professional, always endeavouring to solve any query or issue that might arise, especially more recently when dealing with a family member’s query. From the receptionists and office staff right through to the medical team , they are always supportive, kind and positive. Thank you all at Sandy Health Centre for all your support, care and dedication.
GP surgery review: sandy-health-centre
Title: great help
Rating: 5 out of 5
Visited: February 2023
Have seen dr and paramedic and nurse recently and all have been helpful friendly and efficient. Receptionists are very good and booked me in both at normal and out of hours times for phone appts and booked me in for in person appts when necessary. well done
GP surgery review: sandy-health-centre
Title: Great practice.
Rating: 5 out of 5
Visited: December 2022
I had a great experience today with the staff sorting out a problem with my script. It was sorted efficiently and I now have my meds.  The staff are always cheerful and helpful.
GP surgery review: sandy-health-centre
Title: Excellent GP surgery
Rating: 5 out of 5
Visited: December 2022
As always this surgery from the receptionists/office staff/nurses and gp's have given me and all my family excellent care.
They continue to offer all services like appointments/referrals etc efficiency and with care and understanding of certain needs.
The whole team should be very proud of the continued high standards they offer to this tow.
GP surgery review: sandy-health-centre
Title: Efficient office staff
Rating: 4 out of 5
Visited: September 2022
I received calls back when promised and appropriate care and concern when requesting help for my elderly relative.
Thank you.
GP surgery review: dr-carragher-and-neal-and-akhtar
Title: Doctor didn’t call when I had an appointment
Rating: 1 out of 5
Visited: August 2023
Waited 3 days for an appointment which turned out to be a telephone appointment. The doctor didn’t even call and then put that the appointment was complete online, even though I hadn’t spoken to him. Rang reception and they said they would get the doctor to call me by the end of the day, which didn’t happen. Still nothing.
GP surgery review: dr-carragher-and-neal-and-akhtar
Title: Bad practice
Rating: 1 out of 5
Visited: January 2023
I phone for 1hour a day every day for 3weeks still no appts. But they are taking on new ones. Please remember your old ones. Needing medical attention and have none
GP surgery review: larksfield-surgery-medical-partnership
Title: Poor service
Rating: 1 out of 5
Visited: January 2024
I had an appointment online with a physio recommended by larksfield in December. They said they would email me excercises and did not. I went back in January to get a contact number. They make another appointment for a follow up phone call. I had no phone call.
GP surgery review: larksfield-surgery-medical-partnership
Title: Efficient and quick appointment and referral
Rating: 5 out of 5
Visited: January 2024
A big thank you to the practice for providing an appointment a day after I requested one for a new issue with an existing condition , resulting in me being referred to a secondary specialist where I was seen and treated within 2 weeks !
Excellent communication throughout the process via text.
Thanks
GP surgery review: larksfield-surgery-medical-partnership
Title: Excellent Service and Experience
Rating: 4 out of 5
Visited: December 2023
On the 28/12/23 I required an appointment for an irritable skin infection. In the past  I had to phone the Surgery and wait to  be acknowledged, only to be informed there is none available.  On this occasion I was required to use the new Triage procedure and complete a form on-line. I had reservations on doing this due to some of the negative comments I had heard about the procedure. But I decided to make the effort and had a present  surprise. The system was easy to complete,I got an immediate response from the NHS that my request had been received and within two hours I had  an appointment for the following day at the Arlesey Medical Centre. The Receptionist and the Paramedic at the Centre were very friendly and most helpful.
GP surgery review: larksfield-surgery-medical-partnership
Title: Disappointing service
Rating: 1 out of 5
Visited: November 2023
The Surgery has no records of me at all, history of my vaccines, cervical screening or any letters that might be required. This has been mentioned to me in two separate occasions.

I have made a request for travel vaccines on the 24th of Oct as we had planned to travel on the first week of December.  When my family and I turned up for the appointment the nurse advise us she did not have all the vaccines for children at Arlesey branch, so we had to be rescheduled. We agreed at the time and got rebooked,  On the 28th November, the day of our appointment, I received a cancellation text at 10:40am, and another text re-booking us for the 12th December, when we would not be in the country (as per the form submitted to the surgery)
I phoned the surgery and they could only apologise and advised we could go private and that either way the vaccines would not be effective as they are recommended to be done 2 weeks before travel. 
Receptionist also said ‘as we are were fully booked for the rest of the week, and paramedics are doing other things, we can only apologise’

I have requested a call from them to see what could be arranged and also try to get a hold of them for over 30 min with no answer.
GP surgery review: larksfield-surgery-medical-partnership
Title: Good service
Rating: 3 out of 5
Visited: October 2023
Hello
I must send a short report today the past two times have not been very good but today I put a request in this morning and was able to see the nurse a12 noon very good and the nurse was really nice and helpful! A thumbs up
GP surgery review: larksfield-surgery-medical-partnership
Title: Impossible to get appointments
Rating: 1 out of 5
Visited: October 2023
I’m 8 weeks pregnant with a fever and tonsillitis. I completed the form at 7am and then received a text at 6.30pm saying I couldn’t been seen today. I called 111 and got what I needed within a few hours but why is this now the norm? Only last week I saw a woman in the surgery in severe distress as she couldn’t get an appointment for her mental health. It’s scary to me how under resourced the surgery is for the size of the local population.
GP surgery review: larksfield-surgery-medical-partnership
Title: Excellent Service and Experience
Rating: 3 out of 5
Visited: September 2023
Both my wife and I had to book a Blood test for October. In the past the the experience was stressful. Long hourly waits on the telephone, then being told no appointments available. However, today 05/09/23 the experience was excellent, we got straight through on the telephone,the reception staff was friendly and most helpful and we both got an appointment with no fuss. We can criticise when it is due but we  should also give credit when we receive good service. Thank You.
GP surgery review: larksfield-surgery-medical-partnership
Title: Not very good
Rating: 1 out of 5
Visited: August 2023
am on apixaban, blood thinners, cut myself on 29th, could not stop bleeding, doctor told me to get blood test, tried online couldn't book one so went to surgery spoke to receptionist got booked in for 27th Sept, on 30th Aug cut started bleeding again, could not stop it, phoned 111 spoke to someone, bleeding stopped told me to contact surgery, phoned surgery, spoke to receptionist, explained situation and asked if I could speak to doctor, was told no appointments available so I asked if doctor could phone me, not too difficult I thought, but was told no telephone appointments available, receptionist then told me I could go to a walk in clinic, I asked where the nearest was she told me welwyn qe2, I asked how do I get there, down the a1 she replied, I think the receptionist missed the irony assuming I could drive, I appreciate I'm not the only person who needed advice, but surely a gp could make a phone call, the surgery is not efficient enough for the size Stotfold is now.
GP surgery review: larksfield-surgery-medical-partnership
Title: What has happened to our surgery
Rating: 2 out of 5
Visited: August 2023
I am very concerned what is happening to our doctors surgery Larksfield used to be great I arrived today for a blood test which was booked by the receptionist a few ago which I had confirmation for only to be told I need to go through the doctor! Before I could have the blood test then finially managed to book online for lister all ok I thought I bet check if nurse or doctor as cleared the paper workstill on the phone 45 mins still on the line!!!! Why do they not have more reception staff when busy!! Why is the system so hard now it was never like this I been coming for over 20yrs i worry for the future and health of patients this surely has to change I have put the phone down I can’t wait any longer it’s absolute madness
GP surgery review: larksfield-surgery-medical-partnership
Title: Terrible practice
Rating: 1 out of 5
Visited: August 2023
Never see or should i say speak to the same doctor twice as it seems impossible to get an appointment to see a doctor. Not able to get appointment after getting a text message after having blood tests how many others give up?.
GP surgery review: shefford-health-centre
Title: Excellent Practise
Rating: 5 out of 5
Visited: January 2024
We transferred to this practice recently and are so impressed by how well managed it is. The online triage system worked really well and after following the initial advice we were given a prompt follow up appointment. The receptionist was extremely helpful and friendly and arranged for my son to be seen by the nurse within 24 hours. The nurse was very thorough and was able to sort us out with advice and a prescription which could be immediately picked up at the adjacent pharmacy. Having been registered at a different practice before where none of this would have happened we are so happy to have found somewhere which provides such a brilliant service. Thank you to all staff.
GP surgery review: shefford-health-centre
Title: Never any appointments
Rating: 1 out of 5
Visited: November 2023
I have been a patient at this surgery for approximately 10 years luckily enough I don’t often frequent the practice but my problem is there is never ever an appointment you can book on the day it is just horrendous and why are they still taking on new patients to the surgery when they can’t handle the amount that are already on their books. I phoned up to ask about getting an appointment for a regular PSA level check and when I said to the receptionist I must be due as it’s got to have been almost a year now she actually informed it was 18 months so I was 6 months passed my test date no reminder no email no nothing so I was then sent to Bedford 3 days later for a blood test.
But it gets better I wasn’t aware until I spent 25 minutes on my mobile trying to speak to the receptionist only to be told that I now have to go online and fill in their online form in and once submitted it would be checked and then I’m assuming after you have done a self diagnosis of yourself they then get back to you so I filled the form in for something that was making me worried for my health as it could be something serious and that’s obvious why I’m contacting the doctor but I couldn’t believe it when I got a reply via SMS Text message telling me (Surprise Surprise) that there were no appointments left today so they suggested i contact 111 or visit a walk in centre. 
Who on earth ever thought of this pathetic Online booking appointment system. Not everyone has access to the internet or are computer literate and also if you feel that bad who on earth wants to go online and have the energy or concentration to fill this form in.I am fully aware of the pressures that are being but on our NHS at this moment in time but this system is awful get rid of it.
I don’t find the staff to bad and the doctors are nice it’s just the whole set up it’s dreadful, it’s almost like there isn’t an answer to the known problems at the surgery so we will implement this awful system. Is this system being implemented by the government?
GP surgery review: shefford-health-centre
Title: Great team
Rating: 5 out of 5
Visited: February 2023
Needed to phone surgery re BP. Didn't have to wait long. Receptionist was very helpful and courteous. She contacted the duty GP for the day to aid my enquiry. The GP was great. He asked a few questions and was happy with responses. I felt very relieved at the end of the consultation. Thank you Shefford Health Centre.
GP surgery review: shefford-health-centre
Title: when you try to give plenty of notice./.
Rating: 1 out of 5
Visited: February 2023
asking to book a pre bookable appointment with Doctor  in advance no pressure next few months ... took ages to get through told have to phone back after 10 am why ????
Cant you open pre bookable on line like before pandemic ???
GP surgery review: shefford-health-centre
Title: Most satisfied
Rating: 5 out of 5
Visited: December 2022
I have nothing but praise for this Surgery
I have throughout my time with this Practice nothing but admiration for the helpful and courteous manner the receptionist have reacted to me both on the phone and face to face. 
At all times they have treated me and my request for an appointment or if I needed it, help with getting a prescription in an emergency, with a very tolerant and kind manner and have always managed to slot me in however busy they have been 
Today, although a GP appointment wasn’t available, they managed to get me in to see a delightful Practice Nurse who again was kind, most helpful and very understanding of my health issue and able to take things further for me.
Whenever I have seen one of the GP’s they again have been what I require from a GP
Kind, understanding and most efficient
Thank you all so very much
Susan Whittaker
GP surgery review: shefford-health-centre
Title: Disaster
Rating: 1 out of 5
Visited: November 2022
Phoned Thursday as in immense pain told to phone the next day… ended up spending the night at a&e…. Phoned again Monday, explained by blood pressure was over 200….and no appointments left told to phone the next day….. I will if I’m still alive
GP surgery review: shefford-health-centre
Title: awful
Rating: 1 out of 5
Visited: November 2022
They never answer the phone, if the phone is answered there are never any appointments, I went there in person to make an appointment, I was told I cannot make an appointment in person I have to phone up (What!). Tried to do it online, no appointments. What an absolute farce, beyond incompetence. I'm going to register at a different health centre
GP surgery review: shefford-health-centre
Title: Are people dying because of this awful surgery?
Rating: 1 out of 5
Visited: November 2022
In a country where we legally are entitled to access an appointment with a GP, it appears this surgery has a system that makes it absolutely impossible to get an appointment. 
Reception only has 1 answer… no appointments now or on the future..can’t do anything. They are a 100% closed door.
The online  system opens at 8am. But the second second it appears it already has no appointments. How is this even possible? Is it rigged to prevent appointments being made?
Is this surgery failing it’s legal obligations and patient duty if care?
Are patients left in danger or actually dying because it is impossible for them to get an appointment? 
This surgery is not delivering and beyond  needing urgent attention.
GP surgery review: shefford-health-centre
Title: Had Chest pains and couldn't get an appointment
Rating: 1 out of 5
Visited: August 2022
Had chest pains last week and couldn't get an appointment. Went to A&E who suspected a heart attack and within a day had an ECG, Echocardiogram, X-Ray and Angiogram along with required medication. If I'd waited for an appointment as the receptionist suggested and it was a heart attack I could have died. The surgery is not fit for purpose.
GP surgery review: shefford-health-centre
Title: Get appointment by ringing NHS111
Rating: 1 out of 5
Visited: August 2022
No appointments, staff rude,  receptionist will diagnose you and it’s up to them if you need to be seen even though they are not medically trained!