janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: lodge-surgery
Title: Well run practice
Rating: 5 out of 5
Visited: April 2022
I've been with the Lodge surgery since 2017 and cannot fault them. The main phone line is answered within minutes sometimes under a minute, I can always get an appointment and the staff are friendly and knowledgeable. I've heard a lot of bad stories about GP surgeries since the pandemic began but  The Lodge have always responded to my queries and given me a call back the same day by a practitioner. I actually prefer the triage system as it saves face to face appointments for patients who really need to be seen. Keep up the fantastic work and thank you!
GP surgery review: lodge-surgery
Title: The best patient care
Rating: 5 out of 5
Visited: February 2022
Quickly seen by the doctor, in Feb 2022, after telephone triage. Diagnosis required referral to Dermatology. This was carried out promptly. 
I'm always kept informed about what's happening via access to my patient record.
I love the blended service of telephone support, face to face if required,  and online access.
My surgery have helped and supported me through a couple of significant health issues in the past 18 months. I'm truly grateful.
 We have been patients since 1988 and our care cannot be faulted. Thank you.
GP surgery review: porch-surgery
Title: Fast service
Rating: 5 out of 5
Visited: September 2022
My daughter, away from home, went down with a suspected throat infection. The surgery's duty doctor responded before she came home, doing a consultation via phone, including pictures, and prescribing so that medication was available to her as soon as she came home. We could hardly have asked for more. This was a responsive, resourceful, and decisive service. Thanks are due to all involved.
GP surgery review: porch-surgery
Title: Very responsive
Rating: 5 out of 5
Visited: August 2022
The day after a Bank Holiday is always busy, but I phone at 8am and got straight through with regard to a post operative problem.  By 8:35 the doctor was speaking to me and by 9:05 I was stood in front of her in the surgery.  She decided what needed doing in a re assuring and extremely competent manner. I was very grateful for the rapid response and the professionalism of the doctor.
GP surgery review: porch-surgery
Title: Front of house nurses
Rating: 2 out of 5
Visited: June 2022
Front of house needs manners all they want to do us argue and be rude last blood test shocking I  needle phobic,  and had bloods taken leaving me with blood running down my arm when leaving and a nasty bruise the nurse seemed to be rushing resulting in one test not being sent to lab
GP surgery review: lansdowne-surgery
Title: Most unreliable surgery ever.
Rating: 1 out of 5
Visited: May 2023
I put a request in for a supportive letter which I was willing to pay for, it took 9wks an still it wasn’t done. Bad practice.
GP surgery review: lansdowne-surgery
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
Thank you to all doctors and staff of this practice during a recent medical issue I had. They have been quick to act, competent and professional in every way.
In addition Boots pharmacy are well stocked and happy to serve.  I would recommend this practice for all ages.  Thank you
GP surgery review: market-lavington-surgery
Title: Awful response
Rating: 1 out of 5
Visited: June 2023
I was late putting in my prescription due to illness and had to rely on a family member . Within a couple of days I would run out of certain medication I need to take. I called the surgery on the 3rd day of the prescription going in and apologised I was late getting it in but I was desperate for the medication. I was told the prescription had been issued but needed signing by the doctor and to ring back at 3pm. I rang back only to be told it still hadn’t been signed.That member of staff said she would send a message to the doctor and keep an eye on the prescription to be sure it was done. Today a family member called into the chemist only to be told it’s not come in !!!!!. So 2 days without medication. 
All this hassle for the sake of a signature. Unbelievable no compassion. I can remember when lavington had one doctor and he did everything and even called back to check on patients at home. What’s happened ! It’s so sad you no faith anymore.
GP surgery review: market-lavington-surgery
Title: Appalling care
Rating: 1 out of 5
Visited: June 2022
Had x-ray in August,waited 7 weeks for result,had text to say x-ray was abnormal,no further action.Concerned, rang surgery and told I can book a phone call in 3weeks time,no amount of pleading had any effect on receptionist,saying it's the only option I have.Had call but didn't get to phone in time,rang reception and was told he will Call again,he didn't ,waited all day .Rang reception next morning,told nothing for that morning ring at 2pm,I did and told nothing that day,told them it's now 10 weeks since x-ray and told abnormal and need to talk to doctor,offered call next week,was getting upset,she said if it was serious I would have had a call.
Was so frustrated declined call and rang off,totally unexceptable .
    Marion Pankhurst
GP surgery review: market-lavington-surgery
Title: Quite unacceptable
Rating: 1 out of 5
Visited: March 2022
Very rarely do I leave a review but in this case I am compelled to do so.  I visited the surgery for a blood test (that appt took nearly 2 weeks from date of request).  While there I requested an appt to see a doctor.  I then had to explain and answer various questions in earshot of waiting patients.  Quite unacceptable.
GP surgery review: southbroom-surgery
Title: Good service but needs joining up thinking
Rating: 4 out of 5
Visited: March 2023
Please make it clear whether a urine sample can be left at the Marshall Road health centre or not. Last week I was told by the GP to leave my sample there, but when it came to leaving my husbands urine sample there today the nurse we spoke yesterday did not know and your receptionist said we should bring it into Southbroom surgery. The receptionist also at Marshall Road was not sure
GP surgery review: southbroom-surgery
Title: No interest in the patients they care for!
Rating: 1 out of 5
Visited: February 2023
I have been trying to be physically seen by a GP for weeks or a medical professional as I know they prefer to not see patients unless held at gun point. The receptionists for the most part are rude, condescending and look at you like you have risen from the swamp or something.

The rare time you speak to a GP, the main core group of them are so rude and condescending, they never listen to you and when it comes back to bite them, they simply blame the patient, as apparently they should have made their health issues clearer!. They hate it even more when you call them out on blatant lies, such as when you have had a phone call appointment and walked in looking well and had no visible temperature.
GP surgery review: southbroom-surgery
Title: very poor service in several areas
Rating: 2 out of 5
Visited: February 2023
Phone lines constantly engaged
Ask to phone back as past 4.30pm you can't get a urgent prescription issue sorted
Referrals to secondary care need chasing and chasing and chasing - no joined up service and staff do not follow through with what they say they are going to do not just on one occasion but unfortunately for us 3 times leading to months of delay and significant pain
cannot get support for others in the family with ordering medication for them - even for things on repeat prescription.
if you work full time 9-5 very unlikely to be able to get any routine or needed issues with medication/prescriptions sorted out
GP surgery review: southbroom-surgery
Title: Awful Reception Team
Rating: 1 out of 5
Visited: January 2023
Nursing and doctors are brilliant but the receptions are nasty. Speak to you incredibly disrespectfully every single time you call or go in. The facial expressions they make when you speak directly to them are as if you are inconveniencing their entire day by existing. Consistently horrid experience.
GP surgery review: southbroom-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: April 2022
I would like to thank the three doctors, paramedic and physio who treated me last week.  Very kind and efficient.  I was extremely grateful.  Mary Brodie
GP surgery review: southbroom-surgery
Title: A good experience
Rating: 5 out of 5
Visited: April 2022
Seen promptly by the doctor and given plenty of time
to explain the symptoms and the reason for attending.
Good parking availability.
GP surgery review: burbage-surgery
Title: Great people from reception to professional
Rating: 5 out of 5
Visited: December 2022
Always able to get appointment at short notice and GPS are invariably patient and reassuring. 5 stars every time!
GP surgery review: kennet-and-avon-medical-partnership
Title: Lovely practice
Rating: 5 out of 5
Visited: June 2023
Everyone in this practice has never been anything other than polite and helpful. 
It genuinely feels like reception staff go the extra mile to find the best appointment for you. They are never rude, or make you feel like you’re wasting their time. 
I always receive good communication; if my prescription needs to be checked I am contacted, if I am due a medication review, they inform me. 
The doctors are all fantastic as well. Polite, friendly, they listen attentively and try to get to the route of whatever the issue is. 
I am so glad I moved to Marlborough; and a huge part of this is being able to register with this Doctor Surgery as they have been a complete change to my previous experiences elsewhere.
GP surgery review: kennet-and-avon-medical-partnership
Title: Fantastic Practice
Rating: 5 out of 5
Visited: January 2023
I've been registered here since August 2022. I have no complaints whatsoever and have received fantastic interaction from all Staff and Doctors. There is a stark contrast between this practice and my previous practice in Swindon. I have been able to get appointments and have had a number of health issues progressed with specialists; where my previous practice said it would not be possible. Staff have always been polite, and helpful and responded to all my queries! I'm very pleased to be registered here.
GP surgery review: kennet-and-avon-medical-partnership
Title: Great service
Rating: 5 out of 5
Visited: December 2022
Can’t thank the triage nurses, doctor, reception team and dispensary team enough for all their hard work and kindness to my family over the Christmas period.
GP surgery review: kennet-and-avon-medical-partnership
Title: Consistently Disappointing
Rating: 1 out of 5
Visited: October 2022
I called today to check an appointment I had made to see if I could bring forward from 28th Oct as menopausal symptoms getting worse only to find it was actually 28th Nov.  I am confident I was told October when booked as that was already a 4 wk wait from time of booking.  From when I booked that would have been a 2 month wait to see my preferred GP so I would have tried for an earlier appointment with another GP.  Had I done so I am confident I’d have been seen by now 

When I booked originally the receptionist suggested I keep trying to get a earlier one in case of cancellation hence my call

I have now been offered a different GP on  9th Nov - 3 weeks away .  I was also informed in the course of conversation that my blood pressure had not been checked since 2019!!! Rubbish!  When I went in August it was checked and at prior appointments but it seems never recorded.  This worries me, what else is being used

I’m sorry to say this isn’t an isolated experience.  The time to get an appointment is affected I understand by NHS under funding. Eight weeks to get an appointment by phone not even in person must surely be at the bottom end of any league table.

It seems that many of the GPs in the practice work part time so it is nigh on impossible to see one consistently. I’m all for flexible working but it seems in this case the balance is wrong. More worrying is that it seems that my visits in the past are not being recorded in the system my last consultation was regarding a shoulder x-ray my physio had recommended it and if nothing showed up a scan I was told by the GP I spoke to that there was no point getting a scan and it could take up to 2 years for a shoulder to heal and perhaps I had a rotator cuff injury which if she had read the notes or if they had been completed! She would’ve seen had already been diagnosed in March five months earlier.  I am still having issues and I’ve given up with the GP and I’m paying privately for my physio. Luckily I am in a position to be able to afford this not everyone is.

When I first registered in 2000 this was a great practice but has declined terribly over the last 15 years

On a positive note I have found the receptionists to be very helpful in challenging circumstances
GP surgery review: kennet-and-avon-medical-partnership
Title: Absolutely no care for patients
Rating: 1 out of 5
Visited: July 2022
We are moving house next week. I took the best part of the day to drive 150 miles to take my 93 year old mother to an appointment (which I had checked with the practice last week) only to find it had been changed to mid August (first requested last November). They do not seem to have informed either me or my mother’s care home and didn’t seem to think it was a particular problem.
GP surgery review: kennet-and-avon-medical-partnership
Title: yet again
Rating: 2 out of 5
Visited: July 2022
Had a telephone interview with triage nurse, I needed to call because the antibiotics course was not long enough to clear the problem and was told that I could have another dose. This was at 10 am. I was told that the prescription would be at the local chemist in the afternoon.
I went to the chemist at 2.50pm only to find that again, as usual, the prescription had not been sent over electronically.
I went to the surgery and told them that it hadn't been sent over only to be told that it hadn't been signed off by a Doc. (well I didn't need it signed off for the previous dose) I waited whilst a member of staff went to get it signed which took twenty minutes, even though the reception was empty. 
When she finally came back and said it was signed and will be sent over I asked how long that would take and she said "as long as it takes!"
Is it because I'm not a regular customer? I don't understand why they can't just do the job efficiently.
GP surgery review: kennet-and-avon-medical-partnership
Title: Great Staff
Rating: 5 out of 5
Visited: March 2022
Friendly reception staff help us to setup online account and vaccination record. We are really appreciate for her help.
GP surgery review: abbey-meads-medical-pract
Title: Kind and friendly approach
Rating: 5 out of 5
Visited: November 2023
I am a newly registered patient.  I phoned early for an appointment and went through to the emergency line, the call handler was polite and friendly and explained I needed to phone at 8.30am.
Although I was number 24 in the queue at 8.30am the call was answered quickly by a professional but also friendly and kind receptionist, who listened to me and made me an appointment.  
On arrival at the practice it was clean, well staffed with a professional feel.
Although it was the first time I had met the Doctor he was approachable, and listened, I didn’t feel at all rushed.  I am confident that I am getting the right medical treatment.  
Great service - Thank you to the team.
GP surgery review: abbey-meads-medical-pract
Title: Fantastic service with professional and caring doctor
Rating: 5 out of 5
Visited: February 2023
New system is very professional and caring, quick response getting appointments  and face to face meetings with doctors who take time to listen to what you say and act swiftly  if and when needed
GP surgery review: abbey-meads-medical-pract
Title: Changes at Abbey Meads Practice
Rating: 5 out of 5
Visited: January 2023
Since early January The practice has  even taken over by a new practice and what a difference it has made. We all know how poor the service used to be ,but since the changeover both my husband and I have needed to call the surgery and the phone was answered by a helpful receptionist within minutes. We were offered face to face appointments within 24 hours
 If this service continues Abbey Meads could move from a 1 rating to a 5
 Well done Abbey Meads Surgery keep up this excellent service , the people of Abbey Meads have suffered with terrible service for years , it will be a treat to have a good medical practice in our area
GP surgery review: abbey-meads-medical-pract
Title: Awaiting response
Rating: 3 out of 5
Visited: December 2022
I do think telephone consultations have something to offer in modern medical practice. However, after being contacted by txt to ring a particular number to arrange a telephone consultation, I find that I have to leave several messages but to date have still not had a call back to have or arrange a consultation. This has been around two weeks now.

Asthma team, please respond.
GP surgery review: abbey-meads-medical-pract
Title: Change Surgery!
Rating: 1 out of 5
Visited: December 2022
Cant get an appointment despite playing the phone endlessly game from 8.00, just the same as everyone else registered with this surgery. 'Special Measures' to 'Needs Improvement' is certainly nothing to be proud of. Don't carry on accepting this awful service change to a 'good' rated surgery. Lots available for North Swindon taking on new patients. Other surgeries actually answer the phone.
GP surgery review: abbey-meads-medical-pract
Title: Needs improvement??
Rating: 1 out of 5
Visited: December 2022
Calling over 100 times from 8.00 to 9.00. Either engaged or call queue full. e Consort not available during this time either. No online appointments ever posted. If you wait until later and you are lucky enough to get through all appointments are gone and you start the whole dreadful process again the next day. This surgery have been like this for years, totally unacceptable.......
GP surgery review: abbey-meads-medical-pract
Title: frustrated
Rating: 1 out of 5
Visited: December 2022
would like to review the services offered by the practice  but i cannot get access to them phone engaged i can't even get as far as queue tried the e consult at 8 am it was closed this happened 3 days in a row .i know the nhs is in bad state but my parents live in devizes and i can ring their local practice and speak to a doctor the same day no problem so my conclusion is abbeymeads is very poor
GP surgery review: abbey-meads-medical-pract
Title: Terrible practice!!
Rating: 1 out of 5
Visited: December 2022
When calling I was on the phone for 32 minutes and then as I got to the top of the queue the phone was cut off. I called back and again was about 20 in the queue after 56!!! Minutes of waiting I was again cut off. 
I am so glad this practice has been put into special measures. Let’s hope things improve.
GP surgery review: abbey-meads-medical-pract
Title: Rubbish Patient Care
Rating: 1 out of 5
Visited: December 2022
Walked into Abbey Meads Medical Practice at 8:30 on 30/12/22. I have three of its patients at home that are all asthmatics. Suffering extremely bad chesty coughs and flu like symptoms. I was told they could arrange a doctor call back for one of them. Received a call back two hours later from a receptionist telling us to go to urgent care. My husband has been suffering for nearly three weeks. We are currently sat at urgent care waiting to be seen. I think this doctors surgery is a waste of time, they hide behind their reception staff. The waiting room is full of people that are all suffering the same systoms. Being an asthmatic is not a joking matter when you are struggling to breath.
GP surgery review: abbey-meads-medical-pract
Title: The who;e service is not fit for purpose
Rating: 1 out of 5
Visited: December 2022
Useless system
I have quadruple bypass surgery and am a carer. 2 poits where I should be a priority.
Contact with the surery is impossible by phone - E Consult does not function and is stated on line as such - the answer service is totally incorrect -the receptionist on a face to face because tou cannot phone in or use E Consult tells you quite frankly to go away and phone in or use E Consult.
As said the system is useless and life threatening.
GP surgery review: heart-of-bath
Title: Not a great practice
Rating: 2 out of 5
Visited: October 2023
This practice has recently closed its car park completely to all patients, including disabled. It appears that the convenience of staff (who now use the car park) trumps patients who cannot.
GP surgery review: heart-of-bath
Title: Positive experience every time
Rating: 5 out of 5
Visited: August 2023
Stood behind a patient that was very rude to receptionist at the time of my visit . The receptionist done a great job of remaining professional. The Surgery covers a large area and is always busy and the staff are doing their best . Plenty of parking behind the surgery
GP surgery review: heart-of-bath
Title: Excellent support
Rating: 4 out of 5
Visited: April 2023
Yesterday, I received excellent support from Reception at 1pm and from a GP at 3pm. Very much appreciated, especially as the practice was clearly so busy.
GP surgery review: heart-of-bath
Title: Can't book an "ordinary" GP appointment
Rating: 2 out of 5
Visited: March 2023
After some hunting to find out how to register an NHS account, and eventually succeeding, I am disappointed that I still need to waste time in a long telephone queue to make a non-covid, non-vaccination, and non-urgent GP appointment.
GP surgery review: heart-of-bath
Title: Excellent experience
Rating: 5 out of 5
Visited: March 2023
I have had to call the Oldfield Surgery twice in the past week, on two urgent issues, and got an immediate appt at St James, last week and a call back from a doctor this morning within half an hour. Staff were extremely kind and understanding. Highly recommend Heart of Bath.
GP surgery review: heart-of-bath
Title: Worst service I’ve ever received
Rating: 1 out of 5
Visited: November 2022
As a young woman I feel as though when a problem arrises medically it is already hard enough to be taken seriously, and not dismissed as something ‘hormonal’ or ‘period’ related. I recently joined this surgery and unfortunately became very ill not long after. I developed all the symptoms of an internal infection and was given numerous urine tests. Once the doctors had told me it wasn’t an infection and that they had ruled out it wasn’t anything fatal, I was dismissed and had no follow up, even though I continued to feel unwell and told them this. I repeatedly called and asked what can be done to help me, no one was bothered or interested in helping me, even though my symptoms were so bad I could not attend university, my part time job or even get out of bed.
 I was the told by one of the doctors that my symptoms are from my anxiety, and that my anxiety could be making the symptoms up… I can’t begin to explain how frustrating it is to feel unwell and to be told you’re imagining the symptoms. I was also told that I was put down for referrals multiple times by different doctors, only to find out now that I wasn’t put down for any and that I was being continuously lied to. I’m appalled by the service I’ve received. I will not be using this surgery anymore and if anyone I know in Bath wants to be taken seriously and seen by a doctor, I would not recommend this practice.
GP surgery review: heart-of-bath
Title: Great practice.
Rating: 5 out of 5
Visited: November 2022
Great efficient and caring service every time. Receptionists are wonderful as are the doctors and nurses. Well done and Thank you
GP surgery review: heart-of-bath
Title: Well organised Flu Vaccination drive
Rating: 5 out of 5
Visited: October 2022
To express thanks for a smooth, well organised visit this morning for a flu vaccination. Thank you to all of the staff.