janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-village-medical-centre
Title: waste of time
Rating: 1 out of 5
Visited: March 2022
Tried repeatedly to get an appointment and just get same robotic response everyday no appointments left, if your that bad go walk in centre or try again tomorrow, I rarely go doctors only when I really need to but there is literally no point being registered here, next available appointments they could give me online was 28th April 1 MONTH away, but if it gets any worse before then go walk in centre, absolute joke
GP surgery review: the-village-medical-centre
Title: Unbelievable
Rating: 1 out of 5
Visited: March 2022
Last week I tried to book an appointment with the doctor was told there isn't any availability untill 2nd week in April or to call at 8 on a morning. OK thats no good to me.. I had problems that I needed to address. 
I fell ill yesterday, had a ambulance out on the night as I couldn't breath. They told me to ring doctors first thing and get an appointment for antibiotics.. I been ringing since 8am. Couldn't connect till 8.50 as phone line was full. Finally got to caller number 12. Waiting over half hour till I was caller 2. To then be cut off.. i rang back again and was caller 11. Same things happened when I got to caller number 6.. so I rang back yet again to be told there is nothing available and i had to go to a walk in, i dont have the energy to sit in a walk in centre,.. no surprise there as you can never get threw.. I asked for a prescription from the doctor as I suffer with tonsilitus to be told the doctor won't do that with out speaking to you..  I would never ever recommend this surgery to anyone. Its completely shocking and disgusting that you can't even get a prescription on anti bionics..  
Then the receptionist ask you why u need the doctor.. what happened to private and confidential... why do I have to explain what's wrong with me to a receptionist... 
Utter joke
GP surgery review: the-village-medical-centre
Title: Diabolical Service
Rating: 1 out of 5
Visited: February 2022
I have been a patient of this practice for over 50 years and I have seen a decline in service year on year. In fact there is practically no service at all! I stumbled across an appointment online after checking my NHS App. This was after problems I had suffered from back in Summer 2021. I waited more than 40 minutes for the surgery to contact me before calling to find out what was going on. The appointment line just keeps ringing out! Whilst I was on another call, I received 3 calls from the surgery in succession some 50 minutes after my scheduled telephone appointment. 3 voicemails were left, followed by a text to say the Dr tried to call me but there was no answer!! I tried to call the surgery again with the same result. This can’t be the way for people who are ill sick or dependent on a GP to get help. It’s nothing short of a disgrace! So, I guess the box has been ticked as far as the surgery is concerned. I think I’m lucky as I can make choices to receive better medical care as I get older. I feel really sorry for the sick and vulnerable who don’t have the choices that I can make because something really has to change and it won’t be the practice.
GP surgery review: moss-grove-surgery
Title: Difficult to deal with
Rating: 1 out of 5
Visited: April 2023
My husband has ulcers on both his feet, podiatry centre ordered a prescription for collection today. Having had problems in the past he tried to call from 8am until 8.30am and was still number 10 in the queue. I sent a message asking if prescription was ready and didn't receive an answer, so we went to the surgery. Always difficult to park down there and we compounded the situation as we were told by receptionist that prescription had been sent to pharmacy2u. Husband needed antibiotics today, not next week so this was not good in itself, but now four hours later, we get a message to say prescription is ready for collection. Website is closed so can't send another message and now don't know where the prescription is. Can't fault the doctors and nurses......
GP surgery review: moss-grove-surgery
Title: Veterans care
Rating: 5 out of 5
Visited: April 2023
I revived a email yesterday reaching out to veterans the email stated help was available if any veterans needed support
for mental Heath 
Problems. I am a veteran my self I think it was outstanding I’m sure the  veteran community will appreciate this knowing some one cares keep up the good work
GP surgery review: moss-grove-surgery
Title: prescriptions
Rating: 3 out of 5
Visited: April 2023
Ordered medication 19 April. Okd by Dr went to pick up medication at chemist 28 April no prescription at chemist. Advised to ring surgery. Took 23 minutes to get through.  Told the prescription had been printed and not collected. Very surprised thought prescriptions now done electronically. Told I could pick it up from surgery. I asked again why it couldn't be sent electronically and also pointed out that it was now 28 April and ordered on 19 April. Told once again it was printed and I would have to contact the chemist to see when they could collect it. This has not been the first occasion to occur it has happened before. I feel that this shows bad organisation. I shouldn't need to race round contacting the surgery when I had ordered in plenty of time. I still don't have the medication . Told by chemist the next collection would be Tuesday .  This is not good service. What is happening to the service. ?
GP surgery review: moss-grove-surgery
Title: worst practice
Rating: 1 out of 5
Visited: February 2023
i have had many bad experiences with this practice but enough is enough. rude receptionist very unhelpful who think they have the training of a Doctor. and lack of empathy. I took a sample in last year to Kinver and the receptionist made out i had done it wrong in a crowded waiting area. Now this last week has been horrendous. I think they need reporting and that’s what I intend to do. A big shake up is needed. I was in agony and contacted them last Friday to be told no appointments and to go to the hospital .This isn’t the answer. a+e are over crowded because doctors are refusing to help patients. They talk down to you make you feel bad when you’re already unwell. Refuse to treat you. When you use there online form they send you nasty replies. I understand everywhere are under pressure but this lot are a joke. I don’t know who they think they are but I see a lot of people are dissatisfied and it seams to be the same issues over and over again. I’d recommend everyone who experiences. to report them. Looking at other reviews on here there is a reply from what looks like a receptionist and is very rude which proves my point.
GP surgery review: moss-grove-surgery
Title: Great doctor
Rating: 5 out of 5
Visited: January 2023
Secretary was rude but doctor was brilliant didn't rush and took his time i didn't feel pressurised to hurry up
GP surgery review: moss-grove-surgery
Title: Doctors good but front line staff lack empathy
Rating: 1 out of 5
Visited: December 2022
Very difficult to get an appointment, website only available for a few hours each day, even though it states open longer, was told they have to close it as they are too busy.   Needed an urgent appointment and receptionist just said nothing available, no empathy, didn't try to help at all, just a matter of fact.   Told to try 111 which we did, and they were actually very good.  They sent an urgent referral back to the doctors, phoned 30 mins later and miraculously the doctors had several appointments face to face or by telephone which they didn't have earlier.   Doctor phoned antibiotics prescribed, all sorted, that could have been done hours before without the hassle and upset.
GP surgery review: moss-grove-surgery
Title: Gone downhill
Rating: 2 out of 5
Visited: November 2022
What has happened to moss grove surgery? It used to be a great surgery. Phone lines are always busy and the online forms can only be done in a morning. Half the time the doctor forgets to give the option to respond to their message which means you have to go through all the questions on the online form again and that's only if the website is open.
GP surgery review: moss-grove-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: September 2022
Just wanted to say thank you for seeing me today. Emailed in the morning and was seen at 07:50 . Didn’t realised you opened that late!
GP surgery review: moss-grove-surgery
Title: Can't leave a question for the Dr on the website
Rating: 1 out of 5
Visited: September 2022
Hi. I run a shop so wanted to ask a question of the Doctor outside of shop hours and because it wasn't urgent and I couldn't phone the surgery during shop hours. (It was the Queens Funeral) Found your website access is closed, Why ? the whole idea of web site is that you Can access outside of normal opening hours. !!!  Patients should be able to request help especially out of hours, knowing that their contact will be looked at when the surgery is open again  !!! Get It Sorted & Accessible to patients All of the time !
GP surgery review: moss-grove-surgery
Title: Great service
Rating: 4 out of 5
Visited: August 2022
Requested a further prescription on line. Was out of town, so was offered a phone call discussion  with Dr. the same afternoon. 
Script sent to local Pharmacy where  I was staying.   Great service .thank you
GP surgery review: oldbury-health-centre
Title: Basically don’t be in need of a doctor
Rating: 1 out of 5
Visited: May 2022
Shocking response from desk staff, spent a total of over 6 hours in call queue’s over 4 separate days. Get to caller number one and the system hangs up, after three days of trying, managed to get to speak to a person to be told there are no face to face appointments available, but we can have a phone appointment to discuss depression/heart medication, but the appointment will happen as and when they see fit and not at the designated time. This is not something that can be done when you have to work. Oh but you can have a face to face appointment  booked if you have the need to book an interpreter to be with you?
Mental health and heart issues and treated like this is beyond ridiculous. I have had the time to persevere with it, saddens me to think of the poor individuals that don’t have the option to keep slogging through to try and get the very basic level or service that they are entitled to. I’m sure there will be a “ oh we’re so sorry for your less than perfect experience with us “ reply from the practice, don’t bother replying, spend the time helping the people who need it ! Rant over come on Oldbury Health Centre you should be better than this !
GP surgery review: oldbury-health-centre
Title: Put back 4 places...Why?
Rating: 1 out of 5
Visited: January 2022
I would advise anyone not to join this practice as they make up there own rules, it's been 6 weeks since I put my name on the steroid injections list, I have 2 arthritic knees which give me a lot of pain and now it's difficult for me to walk because of the pain, but also suffer from Arthritis in my back and Fibromyalgia pain. I rang the reception to see where I was on the list a week ago, I was 44th, I rang today a week later, spoke to a different receptionist and guess what I'm now 48th!!!....I've actually gone back 4 places, you can imagine my reaction, why was this? I asked, did I get a reasonable explanation,..No..all I kept getting was well your 48th on the list I don't know why... absolutely useless and that's putting it mildly, this is what I've paid into all my working life for...the NHS is a joke.
GP surgery review: city-road-medical-centre
Title: Poor Service
Rating: 1 out of 5
Visited: October 2022
Poor management and tick box service. No flexibility or care if you are less able . Reception staff cannot make any decisions- always have to call back or wait on an answer. Even when you ask to speak to a manager they can never come to the phone.  Website does not display complaints procedure or clinics and times. If you call on Friday you have to go to the Urgent Care Centre or A&E no same day appointments or after 6pm during the week with a Doctor.
GP surgery review: city-road-medical-centre
Title: Good Experience
Rating: 5 out of 5
Visited: October 2022
I have recently joined the surgery and i am very satisfied with all the staff, quick to get appointment and in person.
GP surgery review: city-road-medical-centre
Title: Not helpful if you cant use computers or speak english well
Rating: 1 out of 5
Visited: June 2022
Very inpatient and unfriendly if you cannot email your paperwork or complete online they give you no option.  They will not accept paper copies- must email it.  Not all patients in this area have access to computers or have data on their phone.  Very quick to direct you to urgent care centre when you request an appointment with the GP the same week.  Never speak to the same doctor twice.  No flexibility in the times if you work. No after 7 pm appointments like before.  Receptionist decide if letter given  by the hospital should be booked with Dr. to discuss- not allowed to request an appointment . 'Doctor will get a copy and call you if she thinks it is required'. If you change address and have no official proof they will not change so you miss your hospital appointment letters.
GP surgery review: holyhead-primary-health-care-centre
Title: Very caring
Rating: 5 out of 5
Visited: May 2022
Just wanted to say that I have been with this surgery for 1 year now, and they are just brilliant.
I have a condition and have moved around alot over the years and I must say the doctors, nurses and especially the receptionists are a credit to the NHS. Polite , courteous and friendy. Thank you for you fantastic service.
GP surgery review: holyhead-primary-health-care-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: April 2022
I have visited the surgery twice in just over a month. I have to say my experience both times left me feeling really grateful. Both of my appointments were related and dealt with efficiently. I was treated with respect and my dignity maintained throughout.
GP surgery review: holyhead-primary-health-care-centre
Title: Great service
Rating: 4 out of 5
Visited: February 2022
I have visited the surgery twice in just over a month. I have to say my experience both times left me feeling really grateful. Both of my appointments were related and dealt with efficiently. I was treated with respect and my dignity maintained throughout. Thank you so much.
GP surgery review: holyhead-primary-health-care-centre
Title: Very Impressed
Rating: 5 out of 5
Visited: January 2022
So impressed recently by the professional and knowledgable advice given to me by the staff at Holyhead Primary Health Care Centre, have always found the doctors and staff to be really good and helpful.

Thank you.
GP surgery review: the-slieve-surgery
Title: Very helpful
Rating: 5 out of 5
Visited: August 2022
Dr was extremely helpful throughout kept in constant contact Friendly receptionist who didn’t ask too much but just relevant questions
GP surgery review: the-slieve-surgery
Title: Doctor very rude
Rating: 1 out of 5
Visited: August 2022
The doctors phone back as made an appointment and I must say he was very rude. Don’t have no time for me and very short. I have lost all confidence in this doctors surgery.
GP surgery review: the-slieve-surgery
Title: Great staff
Rating: 4 out of 5
Visited: July 2022
I saw one of the practice nurses for a sensitive condition and she was so gracious and made me feel really comfortable despite my embarrassment. Really helpful and knowledgeable, her efforts to put me at ease were very much appreciated. Many thanks! The reception desk staff were also very friendly.
GP surgery review: the-slieve-surgery
Title: Absolutely great care
Rating: 5 out of 5
Visited: May 2022
I contacted the surgery about my 6 year old daughter who was unwell. We received a call back within half an hour and were seen immediately in the surgery. The doctor who saw us was kind, caring and thorough and his manner with my 2 daughters was excellent. We were seen, treated and back home within a little over an hour from our initial contact - absolutely amazing. Even more impressive was that the GP called me 2 days later to check how my daughter was - what a fantastic thing to do at a time when the NHS is under such incredible pressure. A true demonstration of patient centred care and we honestly could not have asked for better care than we received. We have always had good experiences at this surgery but I felt it was important to write this review to counter some of the negative comments about GP surgeries at this time.  Thank you to all at the Slieve for the great work you are doing!
GP surgery review: the-slieve-surgery
Title: Excellent practice and practitioners
Rating: 5 out of 5
Visited: May 2022
The medical staff, the admin and management are great. They deal with matters in a timely manner and are professional and courteous. The new partners have improved communication and welfare. I would highly recommend the surgery.
GP surgery review: tower-hill-partnership
Title: A great practice
Rating: 5 out of 5
Visited: June 2023
After being very sceptical about having to fill in an online form at around 9am this morning. I received a call at around 10.30am to invite me to an appointment with my GP. I was very impressed by this swift response and how easy it was to complete the form online. I would highly recommend this practise and advice people not to be worried about the new system. It worked for me, I hope it will work for you too.
GP surgery review: tower-hill-partnership
Title: Worst GP and horrible service
Rating: 1 out of 5
Visited: May 2023
Awful GP service. I had to wake up at 7am for two days to book an appointment online the GP receptionist refused to book appointments over the phone. I required a sick note for work as my condition prevented me from doing so. They stated the only appointment available was a telephone consultation on the 24th of May it is currently the beginning of the month.
I am a healthcare professional and have worked in multiple GPs and I have not seen a service this bad. I will be moving practices due to this poor service.
GP surgery review: tower-hill-partnership
Title: Good service
Rating: 4 out of 5
Visited: May 2023
I found My service with this doctors was vèy good. I didn't have to wait long on the phone to speak to someone. I especially like tge call back service. I also found tge staff to be very helpful.
GP surgery review: tower-hill-partnership
Title: bad service..worst then third world countries
Rating: 1 out of 5
Visited: May 2023
treid twice to get an appointment on net last 1 on 25/05/2023..with a severe gout 
..earliest phone triage phone call is booked by surgery is for 8/6/2023..
GP surgery review: tower-hill-partnership
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Great experience on call today.  Receptionist was bright and cheerful, addressed my issue quickly, offered solution and gave clear follow up info.
GP surgery review: tower-hill-partnership
Title: Great experience
Rating: 5 out of 5
Visited: April 2023
Very happy with my experience this morning. Having had a problem with an implant fitted elsewhere, the doctor kindly agreed to change it. My appointment was on time, the doctor and the lady assisting were both very pleasant and the swap was done quickly and feels a million times better already- very grateful.
GP surgery review: tower-hill-partnership
Title: Great Nurse
Rating: 5 out of 5
Visited: March 2023
I was extremely happy with my smear test. I was told what would happen step by step. I was made to feel at ease and comfortable. Thank you
GP surgery review: tower-hill-partnership
Title: Great receptionist
Rating: 3 out of 5
Visited: March 2023
The male receptionist who took my phonecall was so friendly and easy to talk to! Extremely helpful and made me feel at ease and not like I was wasting the gp surgery's time
GP surgery review: tower-hill-partnership
Title: Smear test with nurse
Rating: 4 out of 5
Visited: March 2023
Had a very comfortable and detailed smear test done with the nurse at Tower Hill. She made me feel so much at ease and provided a step by step introduction to the procedure. Great nurse, great atmosphere created.
GP surgery review: tower-hill-partnership
Title: No doctors
Rating: 1 out of 5
Visited: March 2023
What’s happened to the doctors at this practice..can’t get No appointments..
Have to make appointments on Internet if there are any..have to wait up 2 days for a call from surgery..
Get email to confirm..second email asking questions..then a call from nurse physician..still Noadvice from doctors..looks as this place is run by receptionist and nurses..
GP surgery review: coseley-medical-centre
Title: Not good
Rating: 1 out of 5
Visited: January 2023
So, I wrote a review yesterday regarding problems with repeat medication.  Today I had a call from the manager at the practice. She is trying to rectify the problem now and she said I can speak to her to rectify problems in the future ( thats if you can ever get through on the phone),I appreciate the call back and also  the promise of adding the medication to the repeat prescription. It's just sad that you have to write a review to get anything done.
GP surgery review: coseley-medical-centre
Title: what has happened!
Rating: 1 out of 5
Visited: November 2022
We all know that times have changed at practices, but!
This practice used to have 3 partners, it is now being run by 1 doctor, with most proberly a larger case load. I am middle aged and I am struggling to cope with this general no patient contact system of health care. No face to face I even had to chase why I had been referred to renal without being informed why. I work for the nhs and I am ashamed of this practice. The crux of the matter is not enough staff, I applaud the use of nurse practitioners, but this practice to deliver the right amount of care, needs a better patient, staff ratio.
I do not need a comment back from this review I want action for the patients of Coseley. I am afraid the post code lottery is evident, my family live in Sedgley their practice is wonderful.
I am urging the manager of this Surgery to address qualified staffing issues.
GP surgery review: coseley-medical-centre
Title: Staff rude and referral not send until after 2 months
Rating: 1 out of 5
Visited: October 2022
I had a phone appointment with one of the clinicians beginning of August, following the appointment she will send a referral out for Gynecology and I should receive the letter through the post.  2 months later I chase the referral but it wasn't  sent.  The receptionist was talking to me like I have disturb her and was unclear about what should I expect regarding my referral, put the phone down. I had to call back so I can get clear information,receptionist didn't ask again for date of birth or name. In a very annoyed and rude manner she said that she will write a message to clinician and I should wait.
NHS has zero tolerance for abuse towards staff. What about if staff is rude towards patients ,where can we go if not even the GP can be a safe place anymore.  Waiting 2 months for a referral o be sent, then wait 6-8 months on the waiting list. If someone has cancer 6-8 months might be to late.
GP surgery review: coseley-medical-centre
Title: Unprofessional
Rating: 1 out of 5
Visited: October 2022
The surgery is near on uncontactable. When you are first in the Queue you get disconnected. Then you end up waiting 30 mins approx to get through sometimes it goes that long you just get disconnected again. And when you do get through the receptionist is basically the most rude person you could ever come across. My daughter has additional needs and you cannot even see a doctor you’re making us go down the avenue of hospital visits to be seen it should not be this difficult in 2022 to see a doctor. Standard of service are appalling and failing to meet basic needs of people in the area it needs addressing