janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: addison-road-medical-practice
Title: cloud 9
Rating: 5 out of 5
Visited: October 2023
honestly, i’ve only been with this surgery for maybe a month now and i’m already blown away by how much of a contrast my experience has been with the team here vs my old surgery. from the courtesy calls to check i’m still ok for appointments, the slick onboarding process, or the friendly nurses and receptionists, i just wish i’d transferred here years ago instead of being frustrated and disheartened for so many years. 
i was dreading yesterday. it was my first smear since 2020 - an event which left me, quite frankly, traumatised (the nurse was so rough that not only did the pain at the time leave me in tears, but i was in pain for days after. despite my tears at the time, she told me to ‘get over it’ and ‘pull myself together’. i was devastated.
the nurse yesterday knew nothing about this (i never told anyone other than my partner) but she was so friendly and calming that the whole experience was over before i knew it. never mind the fact she seemed to genuinely care about my wellbeing. 
huge thumbs up from me!
GP surgery review: addison-road-medical-practice
Title: Disappointed!
Rating: 3 out of 5
Visited: September 2023
I was extremely disappointed to find out that due to an injury I am not able to go take my flight, I was asked to complete a easyjet medical declaration tick box form, that it was going to cost £50 to complete!  I am outraged a simple form that takes 2 minutes to complete they are charging £50.
GP surgery review: addison-road-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: September 2023
The GP I had for my 5pm appointment on 19/09/2023 was absolutely fantastic.
He was very polite , knowledgeable, and made you feel at ease.
The lady at the reception had great customer service skills. She was very helpful!
GP surgery review: addison-road-medical-practice
Title: Very good practice indeed
Rating: 5 out of 5
Visited: August 2023
An efficient, friendly and compassionate team of people who really cared about my health needs and who responded very quickly indeed. Reception, Nurses and Doctors are all tremendous.
GP surgery review: addison-road-medical-practice
Title: Amazing practice
Rating: 5 out of 5
Visited: August 2023
I feel so confident in my experience with this gp practice they are both practical and caring - would totally recommend
GP surgery review: addison-road-medical-practice
Title: Good customer service
Rating: 5 out of 5
Visited: August 2023
I visited the surgery late afternoon for a copy of a med cert and letter, the receptionist was very helpful and courteous and made me feel very grateful and welcome.
GP surgery review: the-firs
Title: Used to be a great practice...................
Rating: 2 out of 5
Visited: August 2023
I have a huge admiration for nhs workers and the pressure they are all under; these is clearly visible here.
Had a doct call couple weeks ago to review blood pressure  tablets as was having some issue. the gp(possibly off uni) did not inspire any confidence and after 30 minutes which she spend reading some text book, some new meds were prescribed to me. She could not figure out is these would interfere with a current other therapy I have; " if you get worse call 999" that's the advice... no care nothing.
On a separate issue, the hospital send to the firs a letter twice in 6 months but seemingly got lost; I forward it myself to the practice & the the saga of getting the nurse appointment started. when eventually got the call I thought yeah success at last: not to be. went in today to see the nurse. The booster vaccination was not available on site; the nurse had no idea to start with then consulted with another gp, nothing ,, so she went to the floor above and kept me waiting (standing) for 10min. she then told me the medicine for the booster had to be picked up at local chemist where the prescription had been sent 3 weeks earlier. went to the chemist and they had nothing of such. I gave up... what a sad state of affair the nhs has become.
I only hope this was a rare occasion and other patients have better luck (and care)than the one I had.
GP surgery review: the-firs
Title: Good service
Rating: 5 out of 5
Visited: July 2023
Called surgery for an appointment, no queue, answered straight away on a Monday morning! Booked in to see the very knowledgeable and friendly nurse and then doctors appointment was booked later same morning. Receptionists are friendly and that helps when you aren't feeling well.
GP surgery review: the-firs
Title: Good experience of Klinic to book an appointment
Rating: 3 out of 5
Visited: July 2023
The doctor phoned me the same day as I put in a request for an appointment. He agreed to do a telephone appointment as I was too unwell to travel to the surgery. He was supportive and offered me the medication I needed. Much improved practice.
GP surgery review: the-firs
Title: Great Practice
Rating: 5 out of 5
Visited: July 2023
The online appointment system is great. I have had speedy responses from the Doctors and a fast referral to the hospital with a next day appointment and a same day follow up once the Doctor received the results. I am a new patient and so far so good.
GP surgery review: the-firs
Title: Quick appointment great doctor
Rating: 5 out of 5
Visited: July 2023
I am always able to get an appointment same day through the klinik online system. Doctor was very thorough and felt very listened to and happy with the suggested treatment
GP surgery review: the-firs
Title: very disappointed
Rating: 1 out of 5
Visited: June 2023
Initially I was very pleased and relieved with the speed of getting an appointment, but unfortunately I was very disheartened with my experience with the GP locum I saw.

I am a nurse and I don't expect GPs to know everything, I am deeply supportive of the NHS and all its staff and no how challenging current times are, but care, compassion and understanding cost nothing.

It took a lot for me to make my appointment, I always try to do everything I can to help myself and I felt extremely unwell. I was feeling very dizzy and nauseous when I arrived at the surgery.

The GP had no eye contact with me at any point throughout the appointment, just looked at her computer screen, did not appear to listen to the symptoms I was struggling to tell her about, which were due to terrible vestibular migraines and which I was wanting support, help and advice with.

Having taken my pulse and blood pressure 107 and 158/78 she told me she would refer me for an ECG. I asked why, telling her my pulse was normally 84 and that I had my BP taken twice at local pharmacies and had been told it was OK and that it was most likely raised because I felt so stressed and exhausted.

I had thought I might at least have left the practice feeling heard and understood and with a little bit of hope, but I left feeling bruised and battered. I burst into tears on my husband and said I don't ever want to see her again and I want to change practice.

I have written this review because I hope the practice will read it and want to improve the experience for other users. I rarely complain, because I know there are many fantastic practitioners out there, but I feel strongly that the person I saw needs to have their practice, challenged and supported to improve.
GP surgery review: the-firs
Title: Greatly improved Practice
Rating: 4 out of 5
Visited: April 2023
In the last month or so I have had prompt and very helpful responses to queries sent using their online - Klinik - service. I even got a telephone call on a Saturday when I had experienced difficulty with my repeat prescriptions.

The great improvement is because the Practice was taken over by new management. Long may that continue!
GP surgery review: the-firs
Title: 360 degree improvement
Rating: 5 out of 5
Visited: April 2023
I’ve been a patient of this practice since 2008. To say that the level of service and medical care was substandard before the management of the practice was taken over would have been an massive understatement. However, I can’t believe the improvement since this practice has been taken under new management. It’s literally day and night! The staff is so much more proactive, helpful and caring. Since the take over I’ve experienced great service  from the medical staff as well as from the administrative staff. The receptionist has gone beyond and above to help me solve an urgent problem. she then helped me again on two other occasions. I had a great one to one discussion with the surgery pharmacist- which I didn’t even know that had before the take over- perhaps they didn’t. All in all I can’t believe the improvement at this GP practice. For the 1st time I feel that I can actually trust them with my health.
GP surgery review: the-firs
Title: Frustrating
Rating: 3 out of 5
Visited: March 2023
Since this practice was taken over the website seems to be closed half the time and i can't get through to them. I am left feeling upset because my needs are not being dealt with properly and the reason i am given is because i have a chronic condition. I have been told this more than once since the new people in charge have taken over. It seems to be impossible to get an experience doctor to talk to, i'm never sent for regular blood test etc...being labelled and shoved out the door is no way to treat someone who is just trying to get better.
GP surgery review: the-firs
Title: always unable to contact the practice
Rating: 2 out of 5
Visited: March 2023
i needed to either email or arrange appointment with the practice - i work like everyone else, so to find that the so-called "klinik service" is disabled at the weekend and that there is no email either to leave is disgraceful - if you thought it was bad before the change of management, its way worse now - the fact that even during hours yoy cannot call and book an appointment any more is ridiculous! not all people can or want to fill in some stupid online form that does not give the option of you putting the info you want, plus surely thus now becomes data protection issue as we dont know who is actually reading the info on these forms. it could be anyone and my data is for my GP only, not anyone who happens to read the forms
GP surgery review: higham-hill-medical-centre
Title: Efficient, friendly practice
Rating: 5 out of 5
Visited: April 2023
I've been registered with Higham Hill Medical centre for a few months now. I've found them helpful and efficient with administrative requests, including polite and knowledgeable reception staff. I've had an in-person appointment with a doctor who listened carefully to my concerns and thorough in addressing them. I've spoken with the practice pharmacist, who was proactive in updating my repeat prescription information. I've had one telephone appointment with a GP who was slightly less helpful, but  still dealt with the primary purpose of my appointment. Overall, I've found this to be a well-run practice with (crucially) helpful and competent reception staff.
GP surgery review: higham-hill-medical-centre
Title: Outstanding service
Rating: 5 out of 5
Visited: April 2023
Been with Higham Hill practice for a while now, phones are answered very quickly, never been longer than 3rd in the queue. Receptionists are very welcoming and easy to talk to, they always try theyre best to fit me in at earliest. Doctors listen and do the most to help with my health. 

Would definitely recommend this GP in the whole of Walthamstow.
GP surgery review: higham-hill-medical-centre
Title: Worst Practice with unfriendly staff
Rating: 1 out of 5
Visited: April 2023
Every time I have to wait for at least 3 weeks to get an appointment and they don't the courtesy to wait for the patients for 4 mins. I explained to them that it was due to traffic and I was delayed by 4 mins which they denied me from seeing the doctor and asked me to rebook the appointment. On top of that, they marked it as no show for me. It's really frustrating when I'm wasting my time, and my resources just because the staff is too arrogant to let the patient in for 4 mins.
Hope there was a process to disincentivize such a center which was continuously causing a bad experience for patients. 
We take time out of our working day just to see the doctor for which we waited for weeks and gets denied due to stupid reason. I understand doctors are busy so we are.
If they don't have the courtesy to wait for 4 mins I don't think they should be allowed to have patients register to them.
GP surgery review: higham-hill-medical-centre
Title: Disappointed
Rating: 1 out of 5
Visited: March 2023
This centre is a disaster. They cancel twice my appointments and the third time they didn't communicate that I should to do a covid test, they say if you still have a cough do the test. My cough passed and they didn't want to pass me to the doctor. In the first appointment I told my symptoms, they said ok come today, after 5 minutes call me back and told me go to the emergency. The second time cancel the appointment without any explanation. And other thing, why you request that the pacient wear mask if you don't wear mask. Really disappointed. I will change the GP for me and my family because here is impossible.
GP surgery review: higham-hill-medical-centre
Title: Fantastic support
Rating: 5 out of 5
Visited: November 2022
I have had a very positive experience with your Social Subscriber. She signposted me to other forms of help. Really listened to what I had to say and most importantly she treated me like a human being. She helped me to set small goals and followed up with me a few weeks later to see how I was doing. Thank you very much. I would highly recommend this service.
GP surgery review: higham-hill-medical-centre
Title: Utterly disappointed
Rating: 2 out of 5
Visited: February 2022
I had always received a good service from this Surgery, only accessing the service 2 or 3 times during Covid as I hate to put pressure on hard working NHS professionals. However, this Surgery employs untrained receptionists who insist you are lying before they have heard you. When I asked for the Practice Manager's name I was told to check their website. The GP who called me couldn't find any records of the last antibiotics I was prescribed. He told me to collect prescription in the afternoon for a toenail infection I have been suffering from for 18 months now. When I got to Surgery I was told it had been to sent to a pharmacy which was not what GP told me. Receptionist didn't seem to care and smirked at me from inside while I stood outside helpless. There are a few very good GPs at that Surgery and the Practice Manager has always been excellent, and I understand it's challenging, but the culture amongst the staff is one of blame and sadly 'care' is now missing in the healthcare system. I will contact the Practice Manager, but not sure if that will improve anything. These are the times we live in.
GP surgery review: queens-road-medical-centre
Title: Bad practice
Rating: 1 out of 5
Visited: March 2022
Not helpful at all never have appointments telling you always to call on the day at 8am ONLY can not be possible all the time 
Can not book for next week only booking on the day I’m a working parent to I have to plan ahead and all I’m trying to get is a reference letter to the hospital for my 5 year old son is that so hard not happy with the service
GP surgery review: queens-road-medical-centre
Title: Very helpful receptionist
Rating: 5 out of 5
Visited: March 2022
I needed to sort out a registration issue with the NHS app very rapidly, so I called and spoke to a receptionist. They were so helpful and approachable, and my issue was sorted out very quickly. Thank you!
GP surgery review: queens-road-medical-centre
Title: Excellent practice surgery
Rating: 5 out of 5
Visited: January 2022
I had my diabetic review which as always was great each test was clearly explained and targets discussed. A comparison of data was viewed to see improvements. The Diabetic Nurse is excellent and leads by example. 
I find the reception staff well organised social media and knowledgeable.
GP surgery review: queens-road-medical-centre
Title: Passing the buck
Rating: 3 out of 5
Visited: January 2022
My wife was fobbed off with two conditions she needed seeing about and given two other contacts that had waiting lists and one wanted payment.it seems that this practice will only speak to you and not see you face to face and it's not the first time this has happened ... Some conditions need to be seen in person not send a picture like they always seem to ask for or diagnosis over the phone .... very poor service at the moment and it hasn't helped since a surgery near by closed and queens road surgery has taken in a couple of hundred new patients from that surgery ...since then it's very hard to actually see a GP anymore 🥺
GP surgery review: st-james-medical-practice-limited
Title: Extremely unsupportive
Rating: 1 out of 5
Visited: November 2023
I have a regular injection that requires a nurse to administer it. I've had frequent problems with getting repeat prescriptions with conflicting instructions from the admin team on how request one. Despite advertising online appointment booking - this service has never worked. I called to book an appointment a week in advance and was told I could not secure an appointment as the nurse was on annual leave and no assistance was given to find me a appointment elsewhere. So I am left with not being able to get my injection within the correct time window. I feel incredibly unsupported and frustrated.
GP surgery review: st-james-medical-practice-limited
Title: Excellent care
Rating: 5 out of 5
Visited: November 2023
The doctor was very courteous and his explanation was thorough and clear. He explained the cause of the problem and how we should tackle it.
GP surgery review: st-james-medical-practice-limited
Title: Unnecessary face to face appointment
Rating: 1 out of 5
Visited: November 2023
I recently had an experience with my GP, and unfortunately, it left much to be desired. Despite being knowledgeable about the guidelines, they insisted on a face-to-face appointment only to inform me that I was ineligible. What was more concerning was the inaccurate information provided without any attempt to verify. This experience has certainly left me disappointed with the level of service and accuracy in the information shared. Regrettably, it has resulted in a loss of trust in the reliability of the guidance provided.
GP surgery review: st-james-medical-practice-limited
Title: Brilliant practice
Rating: 5 out of 5
Visited: October 2023
Thankyou for your help today and the receptionist that I have known for years she’s so helpful and friendly always willing to help
GP surgery review: st-james-medical-practice-limited
Title: Flu jab
Rating: 4 out of 5
Visited: October 2023
Receptionist was helpful and polite and the nurse that did my flu jab was professional and polite. I have no issues with St James Practice.
GP surgery review: st-james-medical-practice-limited
Title: Excellent Practice
Rating: 5 out of 5
Visited: October 2023
I have been attending just under 12 months since moving to the area. I would say I am quite high maintenance due to certain conditions. Whatever I ask, enquire, need I always get a helpful response. All receptionists are highly trained at understanding patients needs. Always friendly, helpful and kind.
GP surgery review: st-james-medical-practice-limited
Title: Reasonably good practice
Rating: 5 out of 5
Visited: October 2023
I got the appointment within 24 hours from the time I have submitted an on line consultation. I was not seen on time and the waiting was 40 minutes. The Doctor was very good and he explained me very well about the condition and the cure . He further showed me the website and also provided the links . He has given  me 4 weeks time to try the treatment and to come back for follow up
GP surgery review: st-james-medical-practice-limited
Title: No wait
Rating: 5 out of 5
Visited: October 2023
I was seen really quickly by fantastic nurse. 
She sourced a vegan flu jab for me…she had all my notes on screen.
GP surgery review: st-james-medical-practice-limited
Title: The best practice
Rating: 5 out of 5
Visited: October 2023
Thank you so much for help today everyone so friendly and doctor took me seriously and helping me achieve the outcome of my symptoms. Much appreciated xx
GP surgery review: st-james-medical-practice-limited
Title: Consistent standard of care
Rating: 4 out of 5
Visited: September 2023
Although there are several g.p's at this practice, I have found them all to be equally committed to best practice and a high standard of patient care.
GP surgery review: rydal
Title: What a fantastic service and team
Rating: 5 out of 5
Visited: June 2022
I did an E-consult form for my elderly father at 5.30pm on a Monday. Message back in 10 mins saying a GP would call in the morning. They did - at 9.30am and a face to face appointment arranged for 11.30 the same day. Dr was very supportive and had read econsult details (family concerns). We had medication, an X-ray and blood test ordered. Great reassurance and great response from the practice. My family have been with them for more 40 years and always received excellent care.
GP surgery review: the-broadway-surgery
Title: Very professional
Rating: 5 out of 5
Visited: December 2023
I visited yesterday and I can say that I was welcomed in a professional and kind way by the doctor, who explained the situation to me very clearly. The staff at the reception, equally courteous and still having some difficulty with the English language, are always very clear and helpful in explanations
Thank you
GP surgery review: the-broadway-surgery
Title: Great teamwork by Reception Staff
Rating: 5 out of 5
Visited: December 2023
In any organisation where the staff are under a lot a pressure, inevitably there are bound to be occassional errors made. It is how they are dealt with that really matters. Just before Christmas there was an error made in my repeat prescription. The practice Reception staff apologised politely and sorted it out for me  quickly efficiently and cheerfully. My experience with the Reception staff has always been similar to this, as has my experience with all other staff at the practice.
GP surgery review: the-broadway-surgery
Title: Lovely practice
Rating: 5 out of 5
Visited: December 2023
Lovely practice with great doctors and practice nurse. Most of the reception staff are nice also. but getting through to surgery for an appointment has changed since Covid, so isn’t always easy. appointments for the day go extremely quickly!!
GP surgery review: the-broadway-surgery
Title: Good practice
Rating: 4 out of 5
Visited: December 2023
I was seen promptly and on time for appointment. The doctor was very helpfully and gave me advice on two problems I had
GP surgery review: the-broadway-surgery
Title: Very professional
Rating: 4 out of 5
Visited: December 2023
I had a blood pressure check and the person that attended to me was very helpful and supportive. She also checked if I am on any medication. I told her that I am on medication but haven’t been taking it because sometimes I do forget to take it. She then went to speak to the doctor and requested a blood test for me. She encouraged me to take my medication because that will help me with my condition. She asked me to bring my medication to my next appointment.
I went to the surgery for my next blood pressure check yesterday and the result was better than the previous one. It has improved a lot so I am grateful that I was encouraged to continue to take my tablets.
GP surgery review: the-broadway-surgery
Title: Shocking - can never get an appointment
Rating: 1 out of 5
Visited: December 2023
My father in law has tried for over 2 weeks every morning to get an appointment with no joy. Today, within 4 mins, all appointments had gone. Finally spoke to receptionist who said ‘we didn’t have many appointments to offer today anyway.’ 
Just appalling, he’s an OAP who’s been contacted to see the doctor and it’s impossible. Literally no service at all. Shocking