janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: sutton-coldfield-group-practice
Title: worst Practice - Not fit purpose
Rating: 1 out of 5
Visited: September 2022
1. you have to wait at least 50 mins on phone each time 
2. annoying message tells you to go to your chemist
3.Cannot see GP face to face before 4 weeks
4. Repeat Prescriptions often wrong or items missing or takes over a week 
5 No customer care what so ever.
GP surgery review: alpha-medical-practice
Title: Don't give appointments
Rating: 2 out of 5
Visited: October 2023
The appointment times start from 8am till 9am they don't answer the phone and when they do they are fully booked and are very rude
GP surgery review: alpha-medical-practice
Title: Awful place
Rating: 1 out of 5
Visited: April 2023
I accompanied my dad to an appointment to Alpha Medical Practice in April 2023 and it was awful.
None of the receptionists, doctors, nurses or patients wore a mask, even with a sign stating that everyone should be wearing a mask.
There was disabled parking but that was all the accessible accommodation there was. 
Wheelchair access entering and leaving was terrible; there is a bollard blocking the uphill entry but the reception staff said they didn't have a key to adjust it. 
My dad, with great difficulty, stood up, and waited for my to get inside before he sat in the wheelchair. 
When we got inside, there were at least five receptionists talking amongst each other, with one woman just getting up and changing seats doing nothing at all. 
The patient seating area is cramped, with no room for wheelchair users - I had to park my dad's wheelchair in front of a seat. 
The hallways and doorways are narrow and getting a wheelchair through these places was very difficult. 
In the doctor's room, I could see broken window blinds, and hear doors being shut loudly. 
Their website is suspended - how are patients supposed to get information?
I honestly don't know how this GP surgery was certified by the NHS - it is straight out of a developing country not a first world country. 
I would never visit this GP surgery ever again.
If you have a referral here, rebook it.
GP surgery review: alum-rock-medical-centre
Title: Unprofessional, Violates Patient Confidentiality, Very Rude
Rating: 1 out of 5
Visited: March 2023
I attended an appointment at this clinic on 13/03/2023, I spoke to the Receptionists who asked me of my medical issue and I did not want to tell them because they are not the doctors, so I told them it's private and they replied with "We need to know your issue", this made me feel very emotional and anxious, I had to tell them my medical issue in front of many patients which was embarrassing and they had the nerve to say it out loud. I was very embarrassed since this was a private matter, then I was called to see the doctor, who was only a clinician and I had specifically asked to see a Doctor. The clinician talked down to me and treated me like I'm nothing. He shouted at me and called me names and told me to "grow up". I ended up crying and feeling sad.
GP surgery review: amaanah-medical-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: February 2022
This practice consistently delivers a great service. Today it was a very helpful receptionist and a wonderful nurse who has never hurt me (3 times) when taking my bloods and that hasn't always been the case for me.  Also the doctor I spoke to twice last week was so knowledgeable and helpful.  It's a great practise.  It's a shame I can't leave names.
GP surgery review: hamd-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
The staff are very friendly the GP's are amazing, patient care is excellent they listen to the patient and their needs. The new phone system is great no more queuing on the phone the system calls you back. I have been registered with this practice for many years and have no issues with it. I highly recommend this practice to everyone.
GP surgery review: naseby-medical-centre
Title: best practice
Rating: 5 out of 5
Visited: January 2022
I joined Naseby Medical Centre several years ago after moving house I was concerned as I was happy with my previous surgery but it turned out to be the best thing.
It's a small surgery but I think that’s better as you get the know the doctors and admin support staff who are great.
They follow up on the things they say they'll do and are extremely caring and empathic.  I have received excellent care from a GP  I have used both telephone and face to face appointments. They are professional show care and compassion.
GP surgery review: oakleaf
Title: Too many issues
Rating: 2 out of 5
Visited: September 2023
This time, offered appointment at school run time despite advising would be difficult. No answer on phone line when sick in traffic. Arrived 15 minutes late. Clock in GP reception shows 7-8mins ahead. Refused 3yr old being seen, asked to try again tomorrow. So many issues, I'm considering moving my entire family to a different surgery.
GP surgery review: oakleaf
Title: Worse GP
Rating: 1 out of 5
Visited: April 2023
No chance of getting an appointment  phone calls get at least 1 hour waiting times. My details never got sent to orthopaedic and I've been waiting 4 months for a letter back... can't chase them up because calls take over an hour to be answered. Why doesn't NHS do anything about this place?
GP surgery review: oakleaf
Title: Really bad
Rating: 1 out of 5
Visited: February 2023
Waiting 30 min on call to get appointment when some one answer advised me yo get Medicean from pharmacy      This is a joke staff is un professional they don't have manners rude
GP surgery review: oakleaf
Title: Try Ring Them
Rating: 1 out of 5
Visited: September 2022
I have been trying to ring them about covid vax many times ..
i have been told that this Centre do the vax and this is the one i got to use , i given phone number as you have to ring for times and appt for vax , after lisening all the rubbish it tells you to press 2 to speak to someone then their phone disconnects you every time .. its not a fault with phone its the way they treat people ..
GP surgery review: oakleaf
Title: Awful practice
Rating: 1 out of 5
Visited: April 2022
You call at 8 but cannot get an. appointments, its no longer possible to book appointments through the app, i have been told for months someone will get back to me about why i cant but no one has.
the practice refuses to book appointments in advance as the practice is only booking on the day appointments which are impossible to get often I have called over 30 times and finally have gotten though around an hour and 30 minutes later to be told there are no available appointments. The last time I got an appointment I was told I would receive a text letting me know when I will receive x cal which did not occur instead I was later told the practice does not have the ability to do so.
Instead I will need to wait all day and that the phone appointment could be anytime time up to 8pm.
I received a cal after comparing in which I asked the practice manager why the practice is accepting new patients when current patients at cannot get an appointment leading to numerous problems for current patients essentially clinical neglect and I was told he has asked the ccg on more than one occasion whether the practice could stop accepting new patients and has been told no which does not seem right.
If the practice chooses it could hire an external service to book appointments on its behalf which many practices do but it has so far refused to do so instead forcing patients to suffer.

I booked a double appointment for the following day and asked to confirm it was a double appointment which the individual stated it was as I mentioned two problems.
I received a call from a dr who did not give me his name.
A few minutes into the call someone walked into his room and started talking to him and he put me on hold, when I mentioned the second problem and the fact I had booked a double appointment the dr stated I need to book another appointment, he specifically stated “he is not a servant” if I want another appointment I will need to call again tomorrow, when I asked for his name he raised his voice and said what does that have to with anything, he was rude, unprofessional and has made me extremely upset at the way he spoke to me, I have contacted the surgery through the website but as usual it will be ignored and nothing will be done
GP surgery review: oakleaf
Title: Avoid Practice
Rating: 1 out of 5
Visited: March 2022
6 months ago
Where do I start with this place, I changed my GP from pak health center to this so called GP thinking it would be a better place how I was wrong. Where do I begin this place is mediocre if you want to see a doctor forget it, it's got so many patients yet they still take more patients on they can't even cope with the current demand. As for the receptionist it's like speaking to a wall there mannerisms and general lack of empathy towards patients just astounds me . If you call for a appointment you generally have to wait upto half hour just to speak to someone.
GP surgery review: ward-end-medical-centre
Title: Brilliant
Rating: 5 out of 5
Visited: September 2023
I called and asked to speak to a GP yesterday. I was offered a face to face or telephone call but I wanted a telephone call. I opted not to tell the receptionist what it was regarding and they were fine with this and she advised me they only ask so they can advise patients of correct course of action in case of emergencies. I fully appreciated the explanation as to why they ask. The GP called and dealt with me in a most professional way. He spent time listening to me and sent me text messages with information on services that I can use. I felt I should leave a review as I was really grateful of the service I received by the receptionist and GP at this surgery yesterday. I am luck that I don’t use the surgery often but when I do, I have always been impressed.
GP surgery review: ward-end-medical-centre
Title: Ridiculous Waiting Times!
Rating: 1 out of 5
Visited: September 2023
I am a support worker working with a family registered at this practice.  They have been trying to get urgent appointment for their children the last few days.  I said that I would try for them. Started ringing at 16.07... was left hanging on the line for 42 minutes and 17 seconds only to be told that there were no more appointments and to ring first thing on Monday morning as appointments go really fast!!!...
GP surgery review: ward-end-medical-centre
Title: No Good to get appointments at all
Rating: 1 out of 5
Visited: July 2023
I have been trying to get appointment with GP for over 12 weeks , i  phone in morning to be told their are no appointments .. On line the only appt is for smear test and their is only maybe one a week . phone calls from Dr are always full Booked up , dont know how they book them as i cant get one or even see one on their online app. i have walk in to sugery on varous days and their will not be anyone waiting to be seen its empty apart from staff , to be told we dont have any appointments try on-line.
GP surgery review: ward-end-medical-centre
Title: training required
Rating: 3 out of 5
Visited: June 2023
i had a blood test, when i phoned for the results i was told " everything normal". 2 hrs later i received a text stating my vitamin D was low and a priscription had been raised for me. the receptionist obviously did not no what they were doing and some training is to remove their ignorance is needed
GP surgery review: ward-end-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: January 2023
I attended today for a smear test. I booked the test online (very easy to do). When I arrived the receptionist greeted me, checked my details and booked me in. The nurse was excellent. She explained the procedure and it was over in 30 seconds!! My experience was first class! I would 100% recommend this practice (especially this nurse).
GP surgery review: ward-end-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
I have been at this practice for many years and have always received excellent service.  For someone who works long hours and shifts I particularly like the new working practice since covid. You are always able to request a call back from a Doctor which for me is better than always having to make a appointment. The call is always thorough and are able to send photos or even video call if needed. The Doctors are always helpful and I don't feel like the calls or appointments are rushed. 
When calling for my young daughter I felt reassured and no different to being assessed face to face. When I have requested to be seen face to face this has never been an issue either. 
I would like to thank all the staff at the surgery they are doing a great job.
GP surgery review: ward-end-medical-centre
Title: very expensive - should have gone private
Rating: 2 out of 5
Visited: September 2022
i am a pensioner working part time because i have too! i need the money to survive!
i was given a telephone consultation time, 7 - 7.45, which was in the middle of my journey to work time, i requested a change, but they would not change it. the call did not call in that time so i left for work, hitting all the traffic and subsequent delays, result 2 hours lost from work. very costly to me thanks very much whilst you administrators getting paid for arranging nothing!
GP surgery review: bartley-green-medical-practice
Title: Exceptional helpful
Rating: 5 out of 5
Visited: August 2023
I am very pleased to be able to say what a very helpful practice Bartley Green is. From the receptionists, nurses, secretary and especially the Dr's. I am made to feel comfortable by everyone concerned with my calls, visits and treatments. 5*rating.
GP surgery review: bartley-green-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I cannot fault the service provided by this practice. Everyone works together to help.  I have really been pleased with them always able to get advice from doctors or face to face appointments. Receptionists always friendly.
GP surgery review: bartley-green-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: August 2022
Having under gone an operation very recently and having post operative complications, having turned to A&E for assistance, not getting the aftercare from my operation hospital. 
I felt the necessity to phone my Doctor at the surgery for help and assistance.
Can I say I felt elated by the responce from the doctor, very caring, supportive and apologetic regarding the below standard NHS care I had received and wrote immediately to the trust nhs consultant, arranging a District nurse consultation and additional medication.
Withina few hrs,  I was contacted by the hosp concerned arranging pre op responsibility.
Can I thank the practice receptionists and Doctor for their professionalism,  swift action and concern for my wellbeing.
GP surgery review: bartley-green-medical-practice
Title: Practice that goes above and beyond
Rating: 5 out of 5
Visited: February 2022
Doctors are amazing. Referring me to a consultant at QE urgently and carrying out blood tests as a GP as it was the nurses' day off. Going the extra mile in many ways. I have attended this practice for 40 years and is still the best caring centre. Their proactive health checks on asthma, BP, cancer and blood tests is second to none. 
Many of my friends and family cannot access a call with a doctor yet alone see them face to face. Kudos always to the doctors and nurses at this practice.  thank you.
GP surgery review: bartley-green-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
What a fabulous place this is. From start to finish. No problems getting appointments; very helpful receptionists and faultless responses by the GP's. There is nothing negative about this surgery whatsoever. I have always received excellent treatment for nearly 20 years. They are a fabulous team who work well together to ensure the best possible service to all it's patients. I for one will always sing their praises, long may it continue xx
GP surgery review: jiggins-lane-medical-centre
Title: Amazing service
Rating: 5 out of 5
Visited: September 2023
I have been with this practice for nearly 40 years and have always had amazing service.  On this occasion I spoke to the practice last week about a sick note (which was dealt with perfectly) and at the same time asked for a salbutamol inhaler, as I have been using mine a lot.  I was given the prescription but was also given an appointment to see the nurse about my “asthma”.  Went for the appointment today and the nurse listened to me, as I thought it was a chest infection, rather than asthma.  She did some checks, agreed with me and arranged for me to see the doctor.  I saw the doctor, who checked me out, agreed it was a chest infection and gave me a prescription for antibiotics, which I picked up straightaway from the attached pharmacy.  I was only in the building for 40 minutes and everything was sorted.  This is typical of my experience over the past 40 years!  They listen, check things out and are very thorough.  Amazing service!
GP surgery review: jiggins-lane-medical-centre
Title: Terrible
Rating: 1 out of 5
Visited: July 2023
I’ve been waiting all day for my phone consultation and even rang back just before closing for lunch to be told the doctor will ring me soon, the practice is now closed and I can’t get hold of anyone this is extremely stressful and unprofessional
GP surgery review: jiggins-lane-medical-centre
Title: Great Reception Staff and GP
Rating: 5 out of 5
Visited: August 2022
To keep it brief, the staff there on reception were so helpful and kind when enquiring about seeing the GP, and also in follow up help (referral letter).

The GP I saw took time to put me at ease and also to listen to my problems. She offered me options of ways forward and allowed me to make that decision with her support.

I am really grateful as this appointment has allowed me to get the assistance I need. I have never yet had a bad experience with any of the Support Staff or the Medical Staff.
GP surgery review: jiggins-lane-medical-centre
Title: Really helpful and efficient
Rating: 5 out of 5
Visited: August 2022
A big thanks to the receptionists who helped me when I went on holiday to Wales and forgot my medication. They were kind and efficient and it was sorted by 4pm that afternoon.
The V consult option and phone triage are excellent and so helpful when I'm at work as means I can get an appointment earlier as I don't have to physically get to the surgery.
The doctors I have met have always been very professional, caring and helpful.
Thanks Jiggins Lane Medical Centre
GP surgery review: jiggins-lane-medical-centre
Title: Recommended
Rating: 5 out of 5
Visited: June 2022
I've been a patient at Jiggins Lane for 15 years now and have always received great care, as have my children. Yes, it can be frustrating calling multiple times at 8.30 to get an appointment, but the new triage system actually works quite well. I've had a couple of health issues in the last six months and have always managed to speak to a GP the same day, with a follow up face to face appointment booked within a couple of days where it was needed. Both of the GPs I've spoken to have sent follow up texts/called me when agreed and have been supportive and attentive.
GP surgery review: jiggins-lane-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
Very supportive staff, receptionist was very polite and nurses were excellent and very supportive. My phone consultation with my GP was friendly, professional and life saving. I have never had a negative interaction with this practice.
GP surgery review: leach-heath-medical-centre
Title: Prescription errors.
Rating: 2 out of 5
Visited: November 2023
I order my husband's repeat prescription online. When setting this up I nominated my local pharmacy. On several occasions the prescription has been sent elsewhere. By the time I realise that it is not going to be delivered and investigate the issue, my husband is running low on the medication. The practice usually tell me that there is no nominated pharmacy and despite my asking them to make sure that the correct pharmacy is documented and putting the correct pharmacy on every repeat prescription, the same thing happens again and again. On one occasion the prescription was sent to London. We are told that it is our responsibility to make sure we do not run out of medication and yet we get no cooperation from the surgery. I am afraid that there comes a point when apologies become meaningless.
GP surgery review: leach-heath-medical-centre
Title: Very Pleased With Practice
Rating: 5 out of 5
Visited: July 2023
Been visiting the surgery for many years , but unfortunately more recently over the last several months , and would like to say how pleased I am with the receptionists when I call , obviously , there are busy times , when you have to give time to be answered , but always found them pleasant, and helpful ,and the currant doctors have also been helpful and informative , and prepared to help where possible .
GP surgery review: leach-heath-medical-centre
Title: Awful practice - impossible to access
Rating: 1 out of 5
Visited: July 2023
What exactly is the point of the "Patient Access" portal? I had a one off medication in May, and wanted to message the GP to see if it could be repeated, but the surgery "Does not offer this service"! I then thought I would have to book an appointment to see the GP again and ask the question in person, but "the surgery does not have any appointments available to book "!
Even this experience is better than my husband who has been trying to register for a couple of months. The site does not recognise his name/e-mail address, or registration number, will not let him change the password, and will not allow him to register using his NHS details! Eventually he got another letter from the surgery giving him a new access number, and it also didn't work and won't let him register! He went into the surgery to ask for help and the reception staff "didn't know anything about it and can't help"
Presumably someone has put hundreds of thousands of pounds into this useless, not fit for purpose site, instead of actually seeing patients.
GP surgery review: leach-heath-medical-centre
Title: Terrible telephone waiting times, unable to book GP app.
Rating: 2 out of 5
Visited: June 2023
Having attended A&E for an injury the previous day, I had concerns over the stiches due to further (Minor) blood loss.  I called for an appointment but could only get an out of hours at another surgery 3 days later.  Rightly or wrongly, I resorted to dealing with the issue and to provide the opportunity for someone else to have this appointment I contacted the surgery to cancel the appointment.  I managed to get 10th in the telephone queue at 08:54hrs, my call was eventually answered at 09:38hrs.  44 Minutes on hold just to cancel an appointment - not acceptable.
Luckily I was not at work otherwise I simply would not have had the time to hold that long and the appointment would not have been cancelled and been wasted.  I question how many appointments are wasted due to this.
I have been registered at this practice for over 40 years and over the last 6-7 years the service provided has been terrible in relation to appointments and call handling - This is not a reflection upon the staff in reception who I would imagine bear the brunt of other patient frustrations.  The management of the practice seriously needs to be reviewed.
GP surgery review: leach-heath-medical-centre
Title: Absolutely terrible.
Rating: 1 out of 5
Visited: June 2023
Me and my husband has been trying to make an appointment for months.  Either their line is full to capacity or there are no appointments.  No wonder why the A & E is always packed.  This has been going on form a couple of years now.