janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: new-cross-centre-(hurley-group)
Title: Fantastic receptionists
Rating: 4 out of 5
Visited: February 2022
Just been in the surgery for my husband to get his blood pressure checked.While we were there we witnessed the receptionists managing some very different calls and enquiries. They were very polite and patient in very difficult circumstances.
GP surgery review: new-cross-centre-(hurley-group)
Title: Awful
Rating: 1 out of 5
Visited: February 2022
Impossible to see a doctor. When you do, it’s always a different one who is not familiar with my history. I’ve been referred to specialists and nothing has happened as the doctor ‘forgot’ to send off the referral.  E-consult is the only way to contact them; they call at a random time and you have to be by your phone at all times, if you miss a call you have to do the lengthy e-consult again. Reception unhelpful and will just send you back to e-consult. Everything is designed so that you cannot see anyone in person or reach them.
GP surgery review: the-qrp-surgery
Title: Great doctor, terrible admin
Rating: 3 out of 5
Visited: September 2023
Getting to actually speak with a doctor is an obstacle course.  Once I saw a doctor, the referral process to a hospital went as it should.  For god's sake, change the admin process.  I hadn't contacted this surgery in four years, so I'm not a persistent patient, so the admin procedure here is a mess.
GP surgery review: the-qrp-surgery
Title: No appointments, no answer the call
Rating: 1 out of 5
Visited: March 2023
My son has pain in his ears, I tried to call the Gp since 8am exactly and the call is not completely, saying they are extremally busy. The receptionist answered the phone 3pm, didn't ask my sons age, just said " we don't have appointments, call 111.
GP surgery review: the-qrp-surgery
Title: Quick & reliable service
Rating: 5 out of 5
Visited: February 2023
Had 2 appointments with practice nurse over last few months. Received a good service, delivered efficiently and met my needs. Thank you
GP surgery review: the-qrp-surgery
Title: Very bad practice
Rating: 2 out of 5
Visited: February 2023
It became impossible to get an appointment. Online appointment booking is disabled, on the phone to get through in the morning impossible. Last two times when I was promised phone appointment at reception nobody called me and later they refused even to acknowledge that there was an appointment. To see GP in person is the notion of the remote past.
GP surgery review: the-qrp-surgery
Title: Great Team
Rating: 4 out of 5
Visited: September 2022
I have always been extremely happy with the GPs at this practice and that continues to be the case. While it is still difficult to make appointments, I am delighted to find that the staff on reception are far more friendly and helpful of late. There are some welcome new faces and their kind attitude makes such a difference. I have had to visit the surgery a few times over the past few months and can really see a difference on the front desk. Telephoning is still rather frustrating, but the introduction of a recording telling the caller where they are in the queue is most welcome. I saw a nurse last month and another nurse this week; they were both lovely and I felt cared for. I think the surgery is doing a really good job and the new staff on reception have made a huge difference to how one feels at that first stage of contact. Recently, one of the doctors telephoned me, unexpectedly, just to reassure me about an upcoming procedure with the nurse. I was so impressed by this, not least because it was the receptionist who had passed on my concerns.  I can't praise them all enough, especially given the strain the service is under.
GP surgery review: the-qrp-surgery
Title: Super helpful doctors... If you can get an appointment
Rating: 4 out of 5
Visited: August 2022
Availability of appointments is a constant challenge, but once you do eventually get an appointment (oft a phone appointment), the doctors make ample time for you to make a reliable diagnosis, and the interaction never feels rushed. 

Finally, doctors are prepared ahead of appointments, so they're already largely up to speed on your current, or recent past treatments. So this makes for an efficient encounter, without you needing to revisit history each and every time.
GP surgery review: the-qrp-surgery
Title: Telephone Consultation
Rating: 5 out of 5
Visited: July 2022
Felt at ease to express my concerns as I have been going through a lot since I hurt my back while on duty as a healthcare professional. Excellent communication skills, made me feel as though I was in a face to face consultation though it was telephone consult. It was a pleasure to have my telephone consultation today as I have been off sick for almost 6 months & due to return to work soon. My gratitude for making a difference.
GP surgery review: the-qrp-surgery
Title: Superb practice
Rating: 5 out of 5
Visited: June 2022
The med student I ended up speaking to took precise, deliberate, and conscious notes of my desires and needs and made sure to recommend various medical and non medical options for my care.they were on the whole Professional and effective.
GP surgery review: the-qrp-surgery
Title: Best Doctor
Rating: 5 out of 5
Visited: May 2022
The doctor that attend to me today was so patient and very caring. She listened to my complaints and let me felt comfortable. She is simply the best!!!! I would highly recommend her all day every day!!!
GP surgery review: the-qrp-surgery
Title: The most inflexible booking service ever!
Rating: 1 out of 5
Visited: April 2022
Following a call with a private doctor, I was advised to get an in person appointment for a physical examination of my stomach but you can only get an appointment from 8am on the day- but by 8.15 all appointments were gone. I asked if I could book in advance and was told no- I needed to call back. The problem with this approach is that not everyone can call at 8am or attend an appointment on the day of calling- I work on the other side of London and am commuting at 8am. I  would not have minded waiting a few weeks for an appointment  but I was told no. I called back a few hours later only to be told that I can book an appointment in the future using the Ask NHS App. The first two times, this was not given to me as an option, despite asking repeatedly 'what are my options for booking an appointment'.

Its not the first time that I have received conflicting information from staff- the same happened when I asked about travel vaccines- one receptionist said it could be done by a nurse and then when I turned up to book, the reception said that I needed to find a chemist who offered it. 

Either way, I find the booking service impossible. If you cant call by 8am and keep redialling you are screwed because by 8.20 all appointments are gone. 

I am now on my third day of trying to get an appointment- this time ill try the app. This service is a shambles and some order even if its vetting by staff to confirm whether an appointment on the day or in future is required should be introduced. Perhaps block out afternoons a few days a month for advance bookers, but something, just something is required.

Ill be leaving this surgery- the service and building are a mess!
GP surgery review: vesta-road-surgery
Title: Good Service
Rating: 4 out of 5
Visited: January 2024
Friendly and patient admin and front desk staff, and th Doctor I saw was patient and understanding and took the time to listen to my issue and work towards a solution. Was able to get follow up appointments when needed in a timely manner.
GP surgery review: vesta-road-surgery
Title: Great effort shown in placing my referral!
Rating: 4 out of 5
Visited: December 2023
The reception team put a lot of effort placing my referral for a major op. I have learned to avoid Lewisham Hospital. The reception team tried again and again, got me a good hospital instead and with a short waiting list! Thank you for trying so hard, I was very grateful as you tried again and again over weeks. Your efforts paid off. Thank you.
GP surgery review: vesta-road-surgery
Title: great experience
Rating: 5 out of 5
Visited: November 2023
I would just like to say that the reception staff went above and beyond to get my baby seen on the day, for an infection. They were extremely compassionate and even entertained/distracted my baby as she was upset/unwell whilst we waited to go into the GP as they could see i was getting a little overwhelmed. Thank you so much it meant alot.
GP surgery review: vesta-road-surgery
Title: Surgery does not answer the telephone
Rating: 3 out of 5
Visited: October 2023
It is an absolute nightmare trying to get through to the reception of this practice. The receptionist does not answer the phone.  I have to resort to going to the practice in person should I need to make an appointment, which for certain circumstances, cannot be done online.  Highly frustrating.
GP surgery review: vesta-road-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: July 2023
I am very happy with the proffesional and caring service I receive regarding my mental health and my physical disabilities.
GP surgery review: vesta-road-surgery
Title: Please don't waste your time registering here
Rating: 1 out of 5
Visited: December 2022
My family and I have been patients since moving to the area in 2020 and have received only basic care (vaccinations for my two young sons). On the occasions when I've tried to arrange appointments for anything else - I've either 1) given up endlessly waiting for the reception to pick up the phone 2) been told to call 111 as the reason for my appointment apparently wasn't important enough 3) been dismissed during a telephone consultation when second medical opinions have provided alternative (more accurate) diagnosis.
GP surgery review: vesta-road-surgery
Title: Does not answer the phone
Rating: 1 out of 5
Visited: December 2022
I tried calling on a Monday morning at exactly 8am because I felt really sick and wanted to see the GP but they never answered the phone.

I kept calling for an hour and gave up. Very unfortunate.
GP surgery review: vesta-road-surgery
Title: Beyond hopeless
Rating: 1 out of 5
Visited: November 2022
This surgery is a joke. We’ve been trying for years to get treated for various things, including several urgent requests for young babies and children. Every single time, they fail us. The reception basically answers the phone with a ‘No’, that’s if they actually pick up the phone (which is a rarity). Even when we have been referred by 111 to be seen they tell us we can’t attend and to go to a and e or call 111 again. This surgery is Awful! It’s actually the butt of many jokes made by the locals about how awful it is. Funny if it wasn’t so scary when you feel like there’s no possible way of ever getting non emergency medical attention for your children. 
On the occasions we have literally begged the receptionist (she said in disgusted tone ‘don’t beg’ but I was desperate for my baby to be seen) she has arranged the doctor to call back, but we are still waiting for this call….. that was a year ago. This is just one of many stories like this from this surgery.
GP surgery review: vesta-road-surgery
Title: Wonderful experience with GP
Rating: 5 out of 5
Visited: September 2022
I would like to write to thank the GP who saw my 3 year old daughter today. She took great care to put my daughter at ease and even let my daughter take her own swab with some help so she didn’t feel scared. I was really impressed with how she interacted with my daughter and involved her in her questions. My daughter was apprehensive coming into the appointment and left saying ‘That wasn’t sore mummy! It was fine!’ 

My experience with the practice nurse at this surgery has often been less than ideal due to their rather abrupt nature but my experience with this GP was commendable. Thank you!
GP surgery review: vesta-road-surgery
Title: No care, impossible to contact
Rating: 1 out of 5
Visited: July 2022
I dont understand how this practcie operates. It provides no care for the brockley community and in my opinion will cause a lot of harm to those registered. You cannot book online, they do not pick up their phones. I have stood in the waiting room watching the phone ring non stop with 3 reception/staff present and none of them picked up. It’s a hopeless system
Which prohibits access and needs a complete overhaul - staff and technology.
GP surgery review: albion-street-group-practice
Title: Excellent practice, professional, friendly receptionists
Rating: 5 out of 5
Visited: October 2023
I joined this surgery after being with my previous surgery since a child.  I stayed through loyalty and through hearing ‘all surgery’s are the same’.  However, after poor service and communication, I decided to move my parents, child and me to Albion Street.  
I was and still am blown away by how professional, friendly and unobtrusive the reception team are.  If they say they are going to do something, they do.  Basic but it makes a huge difference to me and allows me to have the trust and confidence that things are being handled. 
My doctor has been superb and completely on it.  The proactively is out of the ball park - totally exceeds anything I could have expected. 
If any other surgeries read this, I can highly recommended finding out what Albion street do and look to follow suit.  Because as far as me and my family are concerned, Albion is in another league for service and care.
GP surgery review: albion-street-group-practice
Title: Being ignored
Rating: 1 out of 5
Visited: July 2023
I was supposed to receive a call from a Doctor on Friday 7th but despite calling in when it went past the time of the appointment and being told I would get a call no one called me it had already been cancelled and rebooked by text message is this the way patients are being treated at your practice now I have never felt the need to leave a bad review as I also work for the NHS and appreciate how hard it is but I have never been ignored by a dr before I have rebooked my appointment with a dr i know and trust this surgery has got worse and I’m really angry about how I’ve been treated now I have to wait another week until I can speak to someone
GP surgery review: albion-street-group-practice
Title: Receptionist staff unfriendly and unhelpful
Rating: 1 out of 5
Visited: May 2023
You will never get seen on time at this surgery, always a minimum of 45 minute wait. Receptionist staff have no compassion or care to provide information to patients waiting to be seen. I am 7 months pregnant with a toddler waiting but was still ignored. Absolutely shambolic staff attitude.
GP surgery review: albion-street-group-practice
Title: Declining Service
Rating: 3 out of 5
Visited: May 2023
This used to be an outstanding practice.  Today I had to wait about 25 minutes on the phone to get an appointment.  I regularly have to make appointments and the receptionists vary immensely. Some are very helpful, others are not and often do not seem sure what they are doing. The quality of nurses varies also who I need to see regularly.  I used to have an amazing doctor and was able to get appointments fairly easily with them - I appreciate emergency appointments are different.  I just feel that everything is very rushed and there is no real care.  I do appreciate the immense pressure everyone is under and I find it a real shame
GP surgery review: albion-street-group-practice
Title: No confidentiality at front desk
Rating: 3 out of 5
Visited: May 2023
The front desk doesn't provide any data protection, people are asked of their names, d.o.b. and address, and have to give them out loud everyone hearing.
A person today needed a form for sample collection, and instead of asking only (would have been still heard be everyone) their name, the front desk staff asked very loudly what sort of sample it would have been. I don't think it was necessary, as based on their name and d.o.b./address they could have found the form, now we all now the person needed a sperm sample form, and I think they felt embarrassed.
GP surgery review: albion-street-group-practice
Title: Indifference to patients
Rating: 2 out of 5
Visited: January 2023
I have been suffering from my loin and back pain, and abnormal discharge for several months. Last time I saw the doctor, he barely listened to me at all. I was waiting for this appointment so long, and nothing has been done! They only gave me a urologist appointment for July!! (Now is beginning of Feb.) The only thing the doctor could say - is to wait until I am worse, then go to an emergency. I am currently staying in bed most of the time because of pain, but no one cares.
GP surgery review: albion-street-group-practice
Title: Always a Great Caring Service
Rating: 5 out of 5
Visited: January 2023
Always a great team of Profesional Doctors on standby to listen to your health questions . I have always received a superb caring service over the years when needed. Only recently as 20/1/23  a help was again in hand when issued a last minute prescription to be picked  up from a nominated chemist after a last minute consultation with the duty doctor as it was closing time before the weekend. I can never thank the GP enough as the prescription helped me to get through the weekend with less pain.  Thank you so much to all the team at Albion Street Group Practice.
GP surgery review: albion-street-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
Consistently good care and helpful practice manager. When so many people complain that they can't see their GP for weeks, I have always found an appointment in person.
GP surgery review: albion-street-group-practice
Title: Apalling practice
Rating: 1 out of 5
Visited: July 2022
The standard of service from this practice is appalling.  Long waits on the phone, often rude response from receptionists and last time was told to phone back.  Long wait to get doctors appointment, often not able  to speak to a doctor who has any knowledge of my medical history and appointment seems rushed and I was not being listened to.  So sad as this used to be an excellent practice.
GP surgery review: albion-street-group-practice
Title: Excellent nursing staff
Rating: 4 out of 5
Visited: June 2022
The nurse who did my smear test was excellent. She was kind and professional, mindful of my underlying health problems/ discomfort, skillful and swift. 
I also thought the nurse who did my son's immunisations was very good too, she was thorough, explained everything well and answered my questions professionally. 
My son's 6 week check and my postnatal check with the GP were a bit disappointing. We had half an hour but needed longer, there were lots of aspects of the checks that were omitted. The GP also wrote the wrong number for head circumference in the red book (she wrote an abnormally small number), and did not plot it on the centile chart nor discuss it with me.
GP surgery review: bermondsey-spa-medical-centre
Title: Random Rules and Poor Administration
Rating: 1 out of 5
Visited: October 2023
We have been with Surgery 12 yrs+. When lived in Bermondsey. When we moved downtown recently due to my health issues, we was first informed was within Catchment Area to remain if wished. As I wanted to take time before change over due to my health and meds needed. Then hubby received a letter stating he got a time frame when he has to leave as now catchment area has suddenly shrank. I received No letter. 1st call to reception she says, ignore letter as lots went out in error. Then I call again a week later to double check this and another receptionist said. Yes! letters correct you have to find another surgery asap as out of catchment area. I mention how I received No letter. Then one turns up next day for me. Then a week later hubby gets another letter with more info and I receive nothing yet again. This place has gone downhill over time. You get served with wrong info. He never received letter till a week later at time of them writing it which had left us of short time to register with new surgery. As my letter stated same leave date. I doubt I would have received a letter myself if hadnt mentioned it to them. Long standing patients mean nothing these days, so we will then move to another surgery asap as requested...
GP surgery review: bermondsey-spa-medical-centre
Title: Practice gone way downhill
Rating: 1 out of 5
Visited: September 2023
Only ever given phone appointment, which they don’t stick to. No one seems to know what is going on. Different excuse every time you phone. It’s happen few times now
GP surgery review: bermondsey-spa-medical-centre
Title: Becoming very bad practice
Rating: 1 out of 5
Visited: September 2023
22.9.23 told am callback, I called back told next in list, called back again told I’m on the list. 18.30 whilst eating finally get call. 25.9.23 called told am callback again no call at all. Did E-form. Says advice / treatment by end next working day.  26.9.23 text arrives informing ‘Clinician Will Review 29.9.23 If Necessary Call Before 6.30pm’  time I get to speak to someone it will be Week. 26.9.23 was in queue for 45 minutes starting at position 5.  More than 1 receptionist is needed. Patients should be your main …Priority….
GP surgery review: bermondsey-spa-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: July 2023
Completed an E-consult on July 13th and was informed someone will give a call by 18:30, next day. No calls till today(18/07/23), called GP to find out and after staying on the line for about 30 minutes; a lady  picked up and hanged up the phone! 
Since then I have tried a few times and I'm always "number one on the queue" but none answered! 

Most of  the Receptionists I come across in this are rude, unprofessional and clueless. They seriously need customer service training, if not being removed from any patients facing roles.
GP surgery review: bermondsey-spa-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: March 2023
Completed an eConsult regarding medication and was informed that a Pharmacist would call me on 28/3 between 09:00 and 13:00.  Surprise surprise, no call.  Rang surgery on 29/3 to discuss reason and was told I was on list for call today.  Get your act together, no one seems to know whats going on.
You may want to change your website as this advises the fastest way to book an appointment is via the app, however when you go on the app you get the message that surgery has no appointments available for online booking.  So call surgery to be told no appointments available for weeks.  You could be recovered or dead before you get to see a gp.  I don’t want a gp to call me I want to be seen.  Other surgeries have bookable face to face daily, why not Bermondsey Spa?
GP surgery review: bermondsey-spa-medical-centre
Title: Reception and contact
Rating: 1 out of 5
Visited: February 2023
The practice is very quick at responding to medication requests and providing results. The bottleneck seems to be at reception and procedures. Rather than hang on the phone mid-afternoon I requested a call back. Do you really have a call back service?? I waited for four hours and no one phoned back. I took a different tack and hand delivered a letter to reception to ask for an appointment for hearing aids. A text was sent to me telling me to contact the surgery. I telephoned (and hung on this time) and said I was told to make a phone appointment. One of the receptionists barked at me "Who told you that?!!" The, I  was given a date six weeks hence. My issue is a simple matter, NHS hearing aids are greatly improved and updated every three years now. I have had private hearing aids for twenty years. All I wish the doctor to do is to send an email to Specsavers. Did I really have to wait six weeks for that?? I have found the reception and phone set up so discouraging that in future I shall simply take a written request and leave it at the practice.