janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: morland-house-surgery
Title: Great Phlebotomist
Rating: 5 out of 5
Visited: October 2023
Lovely, chatty and bubbly woman who took my blood. I didn’t even realise it had happened she was so kind and good at distracting me! (I’m not good with needles)
GP surgery review: morland-house-surgery
Title: Great practice, Fantastic GPs
Rating: 5 out of 5
Visited: February 2023
Friendly staff, GPs are helpful. Patients are treated with respect. Would throughly recommend it to other patients.
GP surgery review: the-rycote-practice
Title: Reliable and Conscientious
Rating: 5 out of 5
Visited: January 2023
I've have been with this practice for about 3 years.  Sometimes it can take a while to get through to reception.  Once through I always get an appointment to either see or speak to someone.  Any referrals to another colleague or hospital specialists have happened swiftly.  Results reported back quickly and discussed where necessary.  All staff appear happy and caring.  The web-site is really useful containing past personal history, copies of hospitals letters and general information about some common conditions.  No complaints!
GP surgery review: the-allan-practice
Title: Amazing practice
Rating: 5 out of 5
Visited: September 2023
Couldn't ask for better support.  Always able to get through to the surgery.  Dr's appointments are very timely and most recently seen same day (within an hour) dor an urgent appointment.   Great service and follow up from both Dr and secretary.  We're so lucky to be registered with the practice and the whole team do an amazing job.  Can't praise highly enough.
GP surgery review: the-allan-practice
Title: Great practice.
Rating: 5 out of 5
Visited: August 2023
I telephoned at 940 on Tuesday. Described my symptoms to our doctors secretary who asked if I could attend an emergency surgery at 1020 which I accepted. On being examined I took my prescription to the chemist And back volunteering at 1115. A very efficient, caring surgery as always. We have been with them for many decades. Thank you.
GP surgery review: the-allan-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2023
As a new patient at the Allan Practice I have nothing but high praise for the excellent professional care provided.

My recent experiences on having to use the services of the practice  was exemplary. I benefited from the efficient, friendly and prompt actions of the secretary and the professional, knowledgeable, caring and thorough approach of the GP. 

I consider myself fortunate to be the patient of a practice with such a great ethos.  This is a great team who truly delivers excellent patient care.  






I am impressed and feel fortunate to have found a practice that demonstrates the best of the NHS.  An ideal standard for all practices
GP surgery review: the-allan-practice
Title: Wonderful people
Rating: 5 out of 5
Visited: July 2023
My husband recently fell terminally ill and died.  Everyone at the practice was supportive, responsive,sympathetic and most helpful, from the medical to the office staff.
GP surgery review: the-allan-practice
Title: Outstanding practice and patient care
Rating: 5 out of 5
Visited: June 2023
I have been so impressed with the Allen Practice since moving to the area in April 22. I have had an increasing number of health issues and feel blessed to be with such an exceptional practice.

To make appointments you contact your Doctor's secretary resulting in shorter waiting times to actually be spoken to for appointments. The secretary knows who you are, is extremely personable and is efficient in dealing with enquiries. Messages are taken and passed on to other members of staff who do get back to you. I have always been able to be helped with either an in-person appointment or telephone appointment or a call-back.

I have an exceptional GP who has provided me with a first class service. He is meticulous in his role and goes the extra mile to ensure that he diagnoses conditions accurately to provide the best treatment. He goes out of his way to contact other specialists and Consultants. He is extremely personable and an exceptional communicator explaining everything at an appropriate level for me as a patient. He offers me the opportunity to ask further questions and always has time to talk to me.

Three of the consultants that I am under have all separately stated what an exceptional GP I have as he has contacted them regarding my treatment to ensure that I have complete wrap around care.

In my GP's absence, I have also been seen by other GPs, who are equally as knowledgeable and efficient.

The Practice team of nurses have worked well in conjunction with my GP to support my needs and I am seen by them regularly.
All staff know me as a patient and liaise with each other to support my both my medical and emotional needs.

The practice is efficient and appointments run on time.

It is so refreshing to have found such an exceptional GP and Practice. This is such a difference to any of my previous experiences of GP Practices. Other GP surgeries could learn a lot by following the Allen Practice's model for patient services.
GP surgery review: the-allan-practice
Title: Wonderful practice
Rating: 5 out of 5
Visited: May 2023
The Allan Practice have always been efficient at providing our family with care. We have a small child and our regular Doctor plus other duty doctors and nurses have always been able to see us at short notice, or provide a telephone conversation. I wouldn't hesitate to recommend them.
GP surgery review: the-allan-practice
Title: Exceptionally supportive practice
Rating: 5 out of 5
Visited: May 2023
Having relocated from Australia with numerous complex health conditions I was nervous to find a good GP.
To my delight the Allan Practice have been exceptional.
The team showed a genuine interest in my concerns and have delivered professional, supportive care.
After a new diagnosis they were diligent thorough and shown great empathy ensuring I had the best medical care but also being very empathetic to my concerns.
It’s a breathe of fresh air finding a team so attentive.
Thank you for all your help and support, you gave me peace of mind during a difficult time.
I cannot recommend this practice highly enough.
Thank you
GP surgery review: the-allan-practice
Title: Outstanding care
Rating: 5 out of 5
Visited: May 2023
My father suddenly outside the surgery in his vehicle two doctors my own included dropped everything in an attempt to save his life.  They had to forcibly secure entry to the vehicle.  As well as a superb GP who has greatly assisted me In a life threatening medical emergency I cannot express my thanks enough to their valiant attempts to save my father.  It brings great comfort to know if they couldn’t save him no one could.
GP surgery review: the-allan-practice
Title: Wonderful support and service
Rating: 5 out of 5
Visited: May 2023
The Allan Practice Team has gone the “extra mile” to care for my wife since she was diagnosed with a terminal condition in February. Despite being encumbered by poor processes and disconnected systems they have found ways to make sure that my wife gets the best care possible. Friendly and helpful people all doing their best within a NHS system that needs overhauling to retain the good parts and get rid of waste, duplication, rework and inefficiency.
GP surgery review: the-allan-practice
Title: People’s practice
Rating: 5 out of 5
Visited: May 2023
Caring, reliable, helpful and understanding basically sums up my experience of the Allan practice throughout the years I have been with them and up to the present
GP surgery review: the-hall-practice
Title: Really excellently fun practice.
Rating: 5 out of 5
Visited: July 2023
I’ve been with the Hall practice since just before covid. I have been absolutely stunned by their speed of service and efficiency. I’m time poor so really appreciate this aspect. One needs to be happy with their online booking system but provided that is OK then they are brilliant. Nice people (rarely the same doctor but that is normal these days), lots of info available online, phone consultations if preferred.  Thank you!
GP surgery review: the-hall-practice
Title: Professional, Effective, Common-sense and Caring
Rating: 5 out of 5
Visited: June 2023
My wife and I moved to the area in May and as a very high maintenance patient with a number of age related needs (and lots of expensive medications) I was more than agreeably surprised that the Practice accepted me as a patient.  
Since then I have not disappointed the surgery with a wide variety of serious ailments presented to them to deal with. The entire staff from junior clerical staff, nurse practicioners and junior and senior doctors have been brilliant.  They have listened attentively and intelligently to my problem and then supplied the requisite solution or resolution to the problem.  Even packing me off to Stoke Mandeville on an urgent basis with what was highly likely to be a life changing set of symptoms on one occasion.
Another plus is regular phone calls to me from a nurse practiconer/pharmacist to assess how current medications are working and supported assistance to reduce dosages toward total removal of pain reliefmedications.
The Hall Practice and all its staff, should in my view, feel very proud of what the are achieving in The Chalfonts and I unhesitatingly recommend them.
Mike Anderson
GP surgery review: the-hall-practice
Title: Great efficient practice
Rating: 5 out of 5
Visited: June 2023
The experience both my mother and I have had since the pandemic relate to the preventative treatment given to diabetic, high blood pressure and cancer survivors. The care we have received from the pharmacists the specialist nurses and the entire team has been nothing short of brilliant . We are most grateful. At a time when so much negativity about the NHS is out there we feel it is vitally important to acknowledge the brilliant care we have been receiving at this practice .Thank you
GP surgery review: the-hall-practice
Title: Great new coil fitting service
Rating: 5 out of 5
Visited: June 2023
Brilliant doctor and nurse who run the coil fitting service. Such an efficient and friendly duo. Would highly recommend. Thank you 😊
GP surgery review: the-hall-practice
Title: Great service
Rating: 5 out of 5
Visited: February 2023
I am currently undergoing treatment for shingles which started last Friday when I requested an appointment and got one that afternoon. I was diagnosed and treatment prescribed quickly by a Dr , I subsequently requested addition pain killers and was contacted the same day by a paramedic and was able to collect that prescription the same day.
I needed further examination and requested an appointment yesterday morning and again was seen the same day by staff who were truly excellent in dealing with me. Their knowledge, explanations and general caring demeanour was a pleasure to witness. Please express my gratitude to both of them for their help.
Indeed I wish to express my gratitude to the practice for the excellent service I have received so far as a result of my current ailment.
GP surgery review: the-hall-practice
Title: NHS and GP’s can work
Rating: 5 out of 5
Visited: January 2023
I needed a non-emergency appointment with my GP. I work in London but live locally. No problem, Saturday appointment. I was seen on time, listened to and received great advice. It was super efficient and I was moved into the next stage of my diagnosis process within minutes by a highly empathetic and efficient doctor. Superb and caring frontline service.
GP surgery review: the-hall-practice
Title: Very good experience
Rating: 5 out of 5
Visited: December 2022
I emailed at 7.30am, had a triage call back by 9.30am, and had been seen face to face and given appropriate treatment by a kind and knowledgeable Doctor by midday. Given the current immense demand for GP services, I consider this an extremely good service. Well done to the Hall Practice Team.
GP surgery review: the-hall-practice
Title: Flu Clinic
Rating: 5 out of 5
Visited: September 2022
Another year of excellent organisation and efficiency.
All the staff we met, who were working on a Sunday, were  professional and kind....including the man controlling the car park. 
This Practice provides a gold standard service that must be recognised, appreciated and preserved.
GP surgery review: the-hall-practice
Title: Disappointed
Rating: 3 out of 5
Visited: September 2022
I know that all parts of the NHS have been impacted by Covid  and the subsequent backlog of other work, and I assume GP practices are no exception.  However, there now seem to be changes in the Practice procedures which are permanent and which do not seem to be altogether in the patient's favour.  It seems difficult or impossible to see your named GP, appointments cannot be made directly online but have to go though a triage process.  Sometimes appointments are transferred to a non-doctor, such as PA, pharmacist, physiotherapist or trainee.  Last time I was given an appointment I asked who I would be seeing and the person calling simply said "a doctor".  Despite my asking again that was the only answer I was given.  In other words "you, the patient do not need to know this information" which gave a very poor impression.  Having said that I was pleased to be given an appointment on the same day.
GP surgery review: the-misbourne-surgery
Title: No appointments
Rating: 2 out of 5
Visited: November 2022
I was told by my GP to make an appointment after having a blood test, to discuss the results. I telephoned after the blood test today and was told that no face to face or telephone appointments were available in the next 30 days, and they did not know if an appointment would become available after that. The receptionist apologised that she could not see any available appointments, but then proceeded to say that my issue was not important anyway...perhaps I could phone back to see if an appointment may be available in the following months. Her attitude left me feeling humiliated and helpless.
GP surgery review: the-swan-practice
Title: Appalling wait times
Rating: 1 out of 5
Visited: January 2024
Daughter completed on line request 6 weeks ago and today received follow up to say she will receive an appointment within 3 - 4 week time.  Called surgery to find that they have no appointments for non urgent cases due to underfunding and that they are short of Doctors so I am surprised that they are taking on new patients when they cannot service those that they have already.  Basically she told me if its not urgent you have to wait for it to be triaged and if its not considered urgent enough it gets held in a queue.  If you think it is urgent and you do not get a response call 111 or 999, surely this can not be right?
GP surgery review: the-swan-practice
Title: One month appointment time
Rating: 1 out of 5
Visited: February 2023
Needed an urgent appointment. Only appointment to see a Dr face to face was one months time!!!

Do people not realise you ring a Dr when there is a problem?

''Ring back 8am tomorrow in parrot fashion and you may be able to get an urgent appointment''

Also missed hernia and had to get a second opinion, which confirmed I had a hernia.

You are the only local Dr's who are local wit several different branches, you really need to resolve staffing shortages. 

Rang 111, super service and worthy of praise. Short wait excellent staff and communications.
GP surgery review: the-swan-practice
Title: Fantastic service
Rating: 5 out of 5
Visited: June 2022
After experiencing chest pains in the early hours, I phoned up at 8am, spoke to a wonderful receptionist who helped me get an appointment. Within one minute of getting off the phone I had a doctor who phoned me and spoke me through every possible cause. She had me come in to the practice 30 minutes later and then referred me through to the hospital for later that day. Absolutely smashing team that morning!
GP surgery review: the-swan-practice
Title: Amazing Practice
Rating: 5 out of 5
Visited: February 2022
The Swan Practice goes above and beyond anything one would normally expect from a GP Practice. My husband died unexpectedly at home earlier in February on a Friday evening. On Monday, one of the GPs called to see if I was coping and asked if I needed anything. The Care & Support Team then called me a week later to re-check that I was OK. This is an amazing practice and should be the benchmark for all GP Surgeries. The GPs and all the supporting staff are amazing and I do not say that lightly !
GP surgery review: grovelands-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2023
I have been using this practice for 27 years and have always had an excellent experience with the Doctors and nurses when ever I have had a reason to visit.
GP surgery review: grovelands-medical-centre
Title: Centre of care
Rating: 5 out of 5
Visited: February 2023
I was made to feel as if I was the only patient the nurse was interested in and that she had all the time in the world to listen to me.
GP surgery review: grovelands-medical-centre
Title: Doing a good job
Rating: 5 out of 5
Visited: February 2023
Despite staff shortages I have been pleased with how quickly I have been seen although I'd still prefer more face to face. The nursing staff are excellent and the pharmacist is a great addition.
GP surgery review: grovelands-medical-centre
Title: Waiting 1 month for appoiment and They cancell
Rating: 1 out of 5
Visited: November 2022
I was wainting for an appoiment 1 month and They cancel befor one day…after i go there But she Said i can t do appoiment here you must ring on The phone i Called 3 Times for a routine consult But They don t want to give me or They are very incompetence!
GP surgery review: grovelands-medical-centre
Title: They Don’t Care
Rating: 1 out of 5
Visited: July 2022
I enrolled with this practice in February and still don’t know who my GP is. It’s impossible for me to get an appointment within a reasonable timescale and I’ve had to go Private to resolve an issue that was causing me significant pain. I’ve tried both phone and email but the staff and doctors there just don’t care and so they never respond in any kind of meaningful way. Their arrangements for seeing patients are in place solely for their benefit and they will do whatever they can to deny patients access to healthcare that they are entitled to receive. My experience with this practice to date has been appalling and I see no prospect of improvement in the near or mid term future.
GP surgery review: tilehurst-village-surgery
Title: Awful
Rating: 1 out of 5
Visited: November 2023
Doctor changed prescription dosage during a telephone consultation, didn't send to pharmacy, when chased at the surgery they then sent the wrong prescription to the pharmacy.
GP surgery review: tilehurst-village-surgery
Title: Always seem to be booked
Rating: 2 out of 5
Visited: August 2023
I am an asthmatic person who recently found out that my room has some mould and I been inhaling the mold air and I been coughing uncontrollably for the fast few days and I called the gp and they said to call back tomorrow at 9 since they are booked and I did but the women on the phone says call again tomorrow because it’s fully booked and call at 8 tomorrow am I meant to call at 9 or 8 I just want something to ease my coughing
GP surgery review: tilehurst-village-surgery
Title: Organisation has gone downhill
Rating: 2 out of 5
Visited: July 2023
The practice was previously good, however the organisation has really gone downhill. They are trying to get everything done online and just spent 15 minutes calling to get an appointment and they cannot make it. Have messaged and filled in forms however they say they will send an appointment and then send a text for me to call them. Then can’t book and told to callback in a few weeks time.
GP surgery review: tilehurst-village-surgery
Title: Impossible to get an appointment
Rating: 2 out of 5
Visited: July 2023
To get an appointment you have to call at 8:00am. Tried over 2 days and nothing available. In the end I was in so much pain I went private which cost £83 including a prescription. Tried to book a follow up appoint with my GP today. No appointments available, try again tomorrow.
GP surgery review: tilehurst-village-surgery
Title: Great nursing team
Rating: 5 out of 5
Visited: March 2023
Good afternoon, 

I had a mirena coil inserted this afternoon and just wanted to email to pass on my thanks to the two nurses who cared for me. I was very nervous entering my appointment as have had a bad experience previously with mirena coil insertion. Both of team were extremely kind and reassuring. The leading nurse was very informative and made sure all my questions were answered. She was quick and professional knowing I felt uncomfortable. The second nurse provided excellent compassionate care and held my hand during the uncomfortable moments. You are both doing an excellent job, thank you.
GP surgery review: tilehurst-village-surgery
Title: Incompetent beyond belief
Rating: 1 out of 5
Visited: February 2023
Never a good experience from this surgery. I've never know such utter incompetence. It's hard work all round. I can honestly say I do not feel my health is looked after here at all. Just appaling all round. You can't get to see a gp, it's only ever by phone, speak to a different gp each time and have to constantly go over all my health issues. It's exhausting!
GP surgery review: westwood-road-surgery
Title: Fabulous service
Rating: 5 out of 5
Visited: December 2022
We are always quick to complain and it’s easy to forget to compliment. But credit where it’s due.. Westwood road surgery have always given such wonderful care to me and my family members. The receptionist you speak to firstly, always sounds welcoming and genuinely concerned for your health. The doctors and nurses have always taken great consideration and care when dealing with any issues or illnesses. I have always managed to get an appointment when needed, even if it’s a phone call. So just wanted to say thank you to all the staff for your kind and caring natures and making me feel at ease when needing any advice or appointments.
GP surgery review: westwood-road-surgery
Title: Can not get appointment, period
Rating: 1 out of 5
Visited: March 2022
You either phone at 8am or 2pm. That's it, those are your options for seeing a doctor.

The only way I ever got to speak to a doctor at this practice was because 111 told me they had to get me one in under 2 hours for the symptoms I was experiencing.

You have no other options, that's it. Every time I called, the phone just dropped my call and when I did get through 20+ minutes later, there were no appointments left.

There is no waiting queue because I couldn't get in one.
GP surgery review: mill-stream-surgery
Title: Thorough…caring…professional…
Rating: 5 out of 5
Visited: January 2024
Thorough, caring and professional patient service from the 3 doctors, nurse and support staff that I’ve seen. Erring only on the side of caution, they all seem to include the patient as part of the my medical team. Bravo and brava to this vital team for the well-being of Benson…
GP surgery review: mill-stream-surgery
Title: MillStream Surgery gets top marks
Rating: 5 out of 5
Visited: December 2022
Millstream Surgery gets top marks. From my own experience, kindness and understanding is there in heaps from all the staff, particularly GPs. Doctors have to keep up to date with new knowledge and this never stops. Most jobs are progressive, but not involving human lives. It is a shame that this is not realised by the powers that be. These gifted souls must be allowed to rest and not harried at every corner.  Our surgery, even though we are swamped by new houses, still manage to look on the bright side, and I applaud them for their kindness and care.