janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: rowan-tree-practice
Title: Telephone appointment calls are not working
Rating: 2 out of 5
Visited: October 2022
I have requested numerous phone call appointments and I am unable to pick up the call as it says no caller id on my phone, and it doesn't ring and if press the answer button nothing happens. So, I then miss that appointment and have to book another telephone call because there are no appointments available at the practice.  This has been going on since the 25th of October. I have changed the contact number to my work mobile to see if that works and still no joy . Every time this happens, I have to wait for two weeks for the next available slot . Please can I get an appointment to see a doctor at the practice . 

kind regards 

Chris Miller
GP surgery review: rowan-tree-practice
Title: Never seen a G P at this surgery
Rating: 2 out of 5
Visited: June 2022
Been with this surgery since before lock down  have never seen a G.P? Only have been in surgery once could.only see a nurse?  Had 3 phone appointments? I am inremission with bladder cancer and have CHD am 74  forget what it's like to have a G.P!  Must find a proper Surgery!
GP surgery review: rowan-tree-practice
Title: Poor service and availability
Rating: 1 out of 5
Visited: June 2022
Unhelpful and abrupt receptionists. Everything is done on paper. You can't get a telephone appointment without having to wait a week. You have to wait at least 2 weeks for a face to face appointment.
GP surgery review: chobham-&-west-end-medical-practice
Title: Very helpful staff.
Rating: 5 out of 5
Visited: January 2024
We recently moved to area and joined practice. We have had a couple of medical issues. All the staff have been very polite, professional and helpful. Very happy with service we have received so far.
GP surgery review: chobham-&-west-end-medical-practice
Title: Can't actually help &/or never has appointments
Rating: 1 out of 5
Visited: June 2023
Dropped a referral form in 3 weeks ago and advised the doctor will review in between clients, called repeatedly throughout to check progress. Called back to check again and now told I need an app call at 8. Call at 8 and no appointments ever available - also can't pre-book as again no appointments available. I wonder what this surgery actually does when there are never any appointments?! and the right hand clearly doesn't speak to the left hand. Reception utterly useless
GP surgery review: chobham-&-west-end-medical-practice
Title: Impossible to get help
Rating: 1 out of 5
Visited: June 2023
The worst surgery I’ve ever attended. I have been struggled with them since 2021 to get diagnosed correctly. From the original  doctor forgetting to order blood tests to the most unfriendly, unhelpful receptionist my experience has been terrible. I am now waiting to get treatment but unable to even book an appointment. When you try to explain anything over the phone you’re just talked over and palmed off. I am truly at a loss as to where to turn to for medical help now. Do not move to this surgery!
GP surgery review: chobham-&-west-end-medical-practice
Title: Ring back at 8am....
Rating: 2 out of 5
Visited: April 2023
Something is broken at this practice, many years ago it used to be really good, and I felt lucky that we had such a surgery in the village. Now - it is just the same old repetitive response every time you phone for an appointment - "no appointments, ring back at 8am". Guess what happens at 8am when dozens of people all ring the surgery at the same time. It's engaged all morning, or you have to wait on-hold in a long queue. When you do finally get through and its full again - you are told to ring back at 8am tomorrow again, and so the cycle goes on. A ridiculous and unsustainable working model that delivers no value to the patient. A real shame.
GP surgery review: chobham-&-west-end-medical-practice
Title: Dreadful
Rating: 1 out of 5
Visited: November 2022
Impossible to get through for the 8am emergency slots
Impossible to speak to anyone during the day 
No option to email 
Reception can be utterly unhelpful (one good one there is helpful)
Impossible to get an appointment within a month if you do manage to get through
Impossible telephone appointment system involves waiting all day for a 10 minute phone call, effectively wiping out the whole day (I work so particularly difficult). They say it is morning or afternoon slots, but never is. 
If you miss your phone call because you happen to be trying to pick up your children from school, you have to wait another 6 weeks to repeat the farce. 
If you want actual treatment, don't bother looking for it here.
GP surgery review: chobham-&-west-end-medical-practice
Title: Appointment for my 8 week old
Rating: 1 out of 5
Visited: September 2022
This morning I tried to book an appointment for my 8 week old baby to see a GP. After waiting on hold for 45 minutes I was told by reception that there were no appointments available and that I was to call 111. I reiterated the age of the baby and still the same answer. Not even a suggestion of a phone conversation with the GP. A patient of this age should be a priority. I felt as though I was completely fobbed off.
GP surgery review: chobham-&-west-end-medical-practice
Title: Total breakdown of service
Rating: 1 out of 5
Visited: September 2022
Just needed a pratice nurse to check my my wound after spinal surgery... possible infection. No emergency appointment today.. no appointment at all for over a week! No consideration of sepsis, no empathy, no humanity.. shame on you. What more is there to say?
GP surgery review: chobham-&-west-end-medical-practice
Title: Triage
Rating: 1 out of 5
Visited: September 2022
I am appalled that my 8 week old granddaughter  (6/52 premature) mother phones to request. Appointment or Dr call back 
45 minute wait to be informed by receptionist No appointments  call 111  asked again re enforcing babies age and unwell same response 
However 111 called and they called surgery 
Dr called back and offered appointment that afternoon 


Call 111 .
GP surgery review: chobham-&-west-end-medical-practice
Title: Great service received
Rating: 5 out of 5
Visited: April 2022
Wanted to say how very grateful we were with the help received from Chobham Surgery in obtaining an emergency prescription the day before the Easter holidays. The receptionist was exceptional, very empathetic to our situation and reassuring that she would help us as much as she possibly could, which she then proceeded to do. Other staff also polite and kind in dealing with us, helped to make a very difficult and stressful situation far more manageable. Many thanks to everyone involved.
GP surgery review: pirbright-surgery
Title: Great practice, unclear instructions
Rating: 5 out of 5
Visited: September 2023
I love this surgery, everyone is great and they really care. But...
I read instructions on how to 'order a prescription on our new website'
Does the nhs app still work ? Because last time I ordered through it, it did not come through and my prescriptions were not ready.
 (temporary blip?) Anyway, I have ordered through the nhs app because:
The instructions for doing through your website... is that convoluted or am I mistaken ? On the nhs app, my meds are already there. Someone who has a lot of meds to order isn't going to like having to enter all of them every time. And someone not very good at information technology will get lost.
Surely there is an easier way?
Here's hoping the nhs app still works.
Sorry to moan, I'll bring in some ginger biscuits in the near future to make up for it.
Oh yes and apparently I 'cannot put words on that are all capital letters. the only one I could find was nhs and it!
Chris Price
GP surgery review: pirbright-surgery
Title: Incredible Practice
Rating: 5 out of 5
Visited: June 2023
Well what can I say apart from
Outstanding, recently moved from another practice and the Pirbright Surgery are simply brilliant, the lady’s are attentive, responsive and caring, these guys are a diamond in the NHS and deserve credit 10/10 and Thankyou for helping the community in such an amazing way
GP surgery review: pirbright-surgery
Title: Couldn’t ask for better care!
Rating: 5 out of 5
Visited: June 2023
Outstanding care & support. Have gone above and beyond, kind caring and accommodating. Understanding and willing to go the extra mile to support and resolve issues. At pirbright surgery you’re going to deal with genuinely kind , and caring understanding  staff , from the receptionist through to the Doctors. I am always aware how busy the Nhs and Doctors are, I’m amazed and so thankful to be a patient at pirbright  surgery . I want to Thank every single member of staff for always working so hard.
GP surgery review: pirbright-surgery
Title: Amazing practice
Rating: 5 out of 5
Visited: May 2022
After recently changing GP practices I just wished I'd done it sooner. The reception staff couldn't be more helpful and the doctors are friendly and you can get to see them! They actually seem to care here - unlike previous practice we were with...
Great practice with great staff.
GP surgery review: pirbright-surgery
Title: There for me in my moment of knee.
Rating: 5 out of 5
Visited: February 2022
Helped greatly in the refurbishment of some of my systems and then probably saved my life....
Thank you..
GP surgery review: st-john's-family-practice
Title: Booking system is pointless
Rating: 2 out of 5
Visited: June 2022
They’ve moved from the fastest finger dialing system at 8.30 am to booking online. I thought that sounded good until Livi recommended I make a face-to-face appointment to investigate a chronic cough following COVID, with a possible X-ray to follow. I completed the form online but next day I’d heard nothing and called, to be told there were no available appointments. I asked about the booking system and had it explained it was likely they didn’t call because there were no available appointments. I asked if GPs are full-time and the response was that they work 4-days a week. I’ve no argument with that if their pay is commensurate with short hours so that more GPs can be employed to fill the gap but I doubt this is the case. It also sounds as though they’re so well paid they don’t feel the economic need to work. The system is broken. Someone should at least have let me know they had no availability. The Receptionist was helpful though. She arranged an appointment at the Walk-in… with one of their GPs. I think I’d still be waiting if I hadn’t called. Had it not have been for the Receptionist I’d have reviewed zero stars if that option has been available however, given that one star is the minimum I’ve given an extra one because she outside the box and was pleasant. Thank you.
GP surgery review: st-john's-family-practice
Title: Frustrated.
Rating: 3 out of 5
Visited: February 2022
My GP asked me to book an appointment a week after some blood tests. I booked online . I recieved a reply to be told my blood tests  were normal (good news) but whoever looked at my notes decided i didn't need a follow up appointment 😡 even though the Dr asked for a review.
When phoning and waiting 13 mIns with 1 person ahead of me the lady admitted it said i needed a review . my question is who was qualified enough to decide otherwise ? I was given another appointment gor a weeks time, but really no kindness etc.
Unfortunately  it's not the first time and you do tend to get of on the wrong foot when you actually get to speak to some one .
GP surgery review: the-practice-college-road
Title: Good practice
Rating: 5 out of 5
Visited: April 2023
I have been with College Road Surgery for just over a year now.  I have had some really and advice from the GPs and nurses.  The reception staff are very helpful.  I wouldn't hesitate to recommend this practice to family and friends.
GP surgery review: the-practice-college-road
Title: Online service
Rating: 5 out of 5
Visited: January 2023
I had issue with getting my covid pass. The practice manager was very helpful and set my account up for me. The staff are always very friendly and helpful.
GP surgery review: the-practice-college-road
Title: Outstanding Practice
Rating: 5 out of 5
Visited: September 2022
Treated with extreme kindness by reception staff and felt very happy with my Doctor and Nurse appointment. Everything clearly explained. Thank you.
GP surgery review: the-practice-college-road
Title: Poor experience
Rating: 1 out of 5
Visited: June 2022
Consultant at hospital strongly suggested an appointment with gp for next morning but as usual no appointments available even when told symptoms was told to to go to a&e I was there the night before and again they said speak to your gp  asap. I rang at 9 am they always change their emergency contact times in mornings sometimes it's 8.30 sometimes 9am. They just don't provide a gp service for their patients they are never there when a patient needs them and yet they claim the NHS is in crisis sending everyone to a&e. Very disappointed time and time again.
GP surgery review: the-practice-college-road
Title: Brilliant practice
Rating: 5 out of 5
Visited: June 2022
I have to say that I am really happy to be registered at this practice. It is a small practice which is run exceptionally well. Reception staff are very friendly and welcoming and always offer to book me appointment quick. Where as my previous practice I had to wait at least 5 weeks for a routine appointment, I can now get one here the following week. I have been registered here for 6 months and I now know all the reception staff who always go the extra mile and give excellent patient care. The only issue I find is parking at the practice as sometimes there is no where to park and I find myself parking at the retail park and walking across to the practice.
GP surgery review: the-practice-college-road
Title: Fantastic Practice
Rating: 5 out of 5
Visited: April 2022
I wish I'd known about this  lovely little friendly place years ago. I'm certain me and my children would have come through some great difficulties much more quickly and life would be better all round if we had been registered here. I'm fairly new to the practice but I could tell from the moment I first called to enquire about registering that this was a truely good place. The reception staff are genuinely lovely ladies and I know from experience that the receptionists are the back bone to the entire practice. Things have improved for me on this point alone. Being treated with dignity and respect at the first point of call makes all the difference in.the world.  I look forward to getting to know the medical staff in due course but my first impression is a very good one.
GP surgery review: hillview-medical-centre
Title: So disappointed with how this practice is now
Rating: 1 out of 5
Visited: October 2023
Firstly need to say receptionist lovely and helpful on phone. But after over 30 years with this practice I am just so upset with experiences over last year. 
In particular this time, the triage system where the new website forms do not allow enough detail and then after more than 24hrs the reply by text gives a phone appointment in 20 days and does not answer what I felt was for me an urgent question. 
Discharge letter from hospital not showing on record after a week and it seems therefore not reviewed all though that is unclear as I can’t talk to anyone who knows. Medication given by hospital needs repeat prescription but I can’t see how to ask for it when my record not up to date. 
I understand that things are different now and that there is a lot of pressure but the stress of not being able to get answers to a fairly simple question doesn’t help when you are not well. Asked specific questions including one about medication and no reply.
Sadly looking into other local practises. Feel there is no continuity of care now and it feels unsafe. If someone had taken a short time to reply by text or phone to answer questions it would have helped.
GP surgery review: hillview-medical-centre
Title: Gone down hill
Rating: 2 out of 5
Visited: October 2023
I am disabled and house bound. Trying to contact you is almost impossible.
Doctors do not visit, but give telephone consultations weeks after your enquiry.
I feel if a doctor had visited my health might be better,and would have been referred to StGeorges’s
sooner.
One bright light in the gloom, my Covid, flu jabs were well managed by the surgery. They took place 3days after my enquiry. This was a home visit by the nurse.
I find the new website bare sufficient, not enough scope to adequately explain my needs.
I have to constantly remind the surgery that I am disabled and house bound and that I require home visits.
The website does allow me to reorder prescriptions 
which is ok, but I ask for phone confirmation and get a text message. Once upon a time I could receive an E - mail reply and could converse with you. This new site does not give this as an option.
Trying to contact you by phone is nigh on impossible!
I’ve been a patient of yours since the early 1970’s ,
and moved with you to your present location.
This practice has gone down hill in the last couple of years.
I realise that many things have contributed to this 
and some are out of your control,but your staff should listen to what a patient says and treat them as an individual. And not as a number that is supposed to respond to every text message sent by the surgery quoting web site to visit that are not reachable. Yours sincerely Mr nolan
GP surgery review: hillview-medical-centre
Title: Impossible to contact
Rating: 3 out of 5
Visited: July 2023
I have been trying to book a blood test, requested by a doctor, for 4 days. On the three occasions when the phone has actually rung no-one has picked up. I have rung all three practice numbers frequently, until I got the gentleman telling me to use the website, which like the practice registration system does not work. It allows only cancellation of an appointment.
GP surgery review: hillview-medical-centre
Title: Apalling new wesite
Rating: 3 out of 5
Visited: July 2023
They have just switched to a new website
It Does Not Work!!!
I just need to order some medication, the old website was ok but they have changed it to something that clearly has not been tested… tried phoning but constantly get cut off because I suspect 10,000 other people are having the same issues!!
GP surgery review: hillview-medical-centre
Title: Hopeless online service
Rating: 1 out of 5
Visited: June 2023
Why is it that the online forms close at 16.00? And when the service reopens at 8.00 the service has immediately reached capacity for the day. All I wanted to do was leave blood pressure readings but I simply get a message saying the the Practice has reached capacity for urgent online requests for the day, despite attempting at 8.00 on the dot. My need is not urgent but is something that the GP asked me for. Very, very frustrating
GP surgery review: hillview-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: May 2023
I have yet again been so impressed by the swiftness of the response to my email and actions taken. I have found this to be the case every time I have had to contact Hillview over the last few years. I feel Hillview offers an excellent service to it's patients.
GP surgery review: hillview-medical-centre
Title: Impossible to speak to anyone
Rating: 3 out of 5
Visited: May 2023
My consistent experience since registering with the practice is that it is almost impossible to get through on the phone to speak to anyone. The online forms do not cater for all needs so sometimes I need to call. Today I was on hold for 25 minutes and then was cut off. This happens  about 80% of the time.  If I persist I may get through. The longest I have been on hold before being cut of was over 40 minutes. 
The last time I called for an appointment, the receptionist would not book me one as she thought I was wrong and needed a blood test instead. I was persistent and she said she would check with someone else and call me back. Over a week later, with no follow-up phone call, I was sent a text message advising me of an appointment at a a time which is completely unworkable for me. So now I need to call again.

What is so disappointing about this is the l stress that this causes me: I'm calling from work so being on hold for so long is really awkward. The doctors and nursing staff are really nice and I feel the care is good but they are completely let down by the admin at the practice.
GP surgery review: hillview-medical-centre
Title: Impossible to get through or make an appointment
Rating: 4 out of 5
Visited: March 2023
It is impossible to get through to Hillview. The phone will keep ringing and no one will pick up. Once I was so frustrated that I decided to wait as loon as it would take for someone to answer. My call was finally answered after about 20 minutes of ringing. And the staff answered the phone to say that they couldnt help me.
The surgery insists on using its online forms. However, some of these forms dont work either. I called again to report this and they just said that you will have to try again later or come into the practice: I just had to submit a BP reading. 
I have used an online form to book an appointment and it took them 2 days to revert, and this after another form was sent in as a reminder.
Hillview never used to be like this, but recently, the practice management seems to have fallen into disarray.
GP surgery review: hillview-medical-centre
Title: Flu vaccination
Rating: 5 out of 5
Visited: November 2022
Superb organization and administration of the flu vaccine for over 60’s.  My husband and I were both very impressed by the quick and easy organization.  Many thanks.
GP surgery review: hillview-medical-centre
Title: Poor service
Rating: 2 out of 5
Visited: October 2022
Long waiting times on phone and insufficient information on my request for appointment due to abrupt end to call.
GP surgery review: maybury-surgery
Title: Good patient service
Rating: 5 out of 5
Visited: November 2023
They cared a lot about me and they send messages and if I have any problem they call me and I can go into the surgery which is helpful
GP surgery review: maybury-surgery
Title: Efficient and friendly service
Rating: 5 out of 5
Visited: August 2023
I have good experience with all staff, from admin to nurse or Gp. I am diabetic and whenever I feel sick, I got right advise on right time. Thank you for being so caring and efficient. You are doing your best.
GP surgery review: maybury-surgery
Title: Superb practice
Rating: 5 out of 5
Visited: June 2023
Very helpful and professional. Follow up appointment quickly made. My meds were explained and the reason why I have now to take them.
GP surgery review: maybury-surgery
Title: Highly Professional
Rating: 5 out of 5
Visited: April 2023
I have to get regular blood tests in connection with my medication. I have always found both reception and the practice nurses to be friendly and polite. I am always made to feel that my treatment is important to them. I can’t overstate how good and how professional that all are and I would highly recommend the practice.
GP surgery review: maybury-surgery
Title: Registrations
Rating: 1 out of 5
Visited: March 2023
Unable to reach anyone at this GP surgery as the phone rings for hours with nobody answering the call and no voice message available or anyone attending.  I have been trying to register myself at this GP surgery for a number of weeks now without any success!  It is alarming to me that I would ring my future doctor's surgery and absolutely nobody answers the phones?
GP surgery review: maybury-surgery
Title: Good practice
Rating: 5 out of 5
Visited: March 2023
Staff is friendly                                                              

Treated me nicely 
Always helpful and kind