janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: dr-jl-henderson-&-partners
Title: Great attention
Rating: 5 out of 5
Visited: June 2023
I am so grateful for twice recently being seen on the same day that I went into the surgery, following allergic reactions to insect bites. Firstly by the understanding and helpfulness on the Reception desk, and then by the Practice Matron. Each time she was so lovely, caring, efficient and helpful - thank you!
GP surgery review: dr-jl-henderson-&-partners
Title: Excellent experience
Rating: 4 out of 5
Visited: May 2022
I had an appointment I was extremely anxious about but the nurse I saw explained the procedure, put me completely at ease and was absolutely fantastic. They made the whole experience much better than I had expected it could be.
GP surgery review: dr-jl-henderson-&-partners
Title: Very efficient surgery
Rating: 5 out of 5
Visited: May 2022
Over last 2 years, cant fault anything with this practise, always able to make appointment, email for advise on medications with rapid response and see a GP face to face.     Staff always pleasant and would like to praise the NHS in all areas as well as surgery staff.  Thank you.
GP surgery review: leighton-road-surgery
Title: The doctor had not arrived nor informed the surgery
Rating: 0 out of 5
Visited: January 2024
I struggled to get an appointment at Leighton Road Surgery in Leighton Buzzard, the system requires calling at 8am however I have never been less than 30 in the queue. After nearly 5 weeks, I finally managed to grab an appointment through the app. I turned up 25 minutes early and signed in at reception. 45 minutes after the allocated appointment time and over an hour of waiting and still not being seen I went to reception, only to be told the doctor had not arrived nor informed the surgery.  
I explained I was deeply concerned about a growing lump in my right breast, had waited over 4 weeks to get the appointment and waited an hour. The reception simply responded that they didn't know what else to suggest.  
I feel it is a disgrace of an organisation, that is putting peoples lives at risk though incompetence and a complete lack of care toward its patients
GP surgery review: leighton-road-surgery
Title: Bad system
Rating: 2 out of 5
Visited: January 2024
I’ve been suffering with a condition which causes me to feel nauseous constantly for 7 months now. A few months ago I luckily got an appointment where I was able to get 2 tests done (both which came back all clear), there has been no follow up to this. The doctor that saw me was friendly and somewhat helpful but I’m still left with no answers. I’ve attempted to use the online booking system first thing in the morning to no avail, then at 8:00am on the dot I ring the phone line. The queue is always so long that it doesn’t even give a number it just repeats “we are currently experiencing a high volume of calls at the moment”, by the time you get through there’s no appointments available. Im totally let down and fed up with this service, I feel ill at every waking moment but can’t even get a diagnosis let alone treatment. If you value your health and your time this doctors probably isn’t for you.
GP surgery review: leighton-road-surgery
Title: Waste of valuable appointments
Rating: 0 out of 5
Visited: January 2024
I tried for two days to book a doctor appointment but I couldn’t get a doctors appointment so they gave me a nurse's appointment.  
The nurse diagnosed me with sinusitis but couldn’t give me a sick note. I have now tried to get a sick note, but again I cannot get a doctor's appointment for this.  
Why do you let nurses give diagnosis without giving them the authority to issue sick note? No wonder nobody can get doctors appointments. This really doesn’t seem time effective Surely this is just a waste of another doctors appointment
GP surgery review: leighton-road-surgery
Title: Trying to get an appointment.
Rating: 0 out of 5
Visited: November 2023
Every time I try to get an appointment I am told by the receptionist, we have none, or you can phone in the morning and become no 32 in a queue - your call is important to us - (how many times do I tell these people I am very hard of hearing, I have to wear hearing aids, I can’t do telephone conversations.  
]Or if there is a slot it’s normally at least a month away, I have now a very sinister looking mole on my leg come up in a week, I would like it checked out before I am told it’s too late.  
Feels like this happens every time I walk in that doctors.
GP surgery review: leighton-road-surgery
Title: Fantastic Service
Rating: 5 out of 5
Visited: October 2023
I used the new e consult today , I made a complete mess of the form but a lovely lady phoned me to clarify what I needed , she then booked me a telephone call with the doctor this afternoon to discuss my concerns around my elderly father. The gp called as promised a plan was put in place and the appropriate medication collected before 4 today… Can’t thank the staff enough .. keep up the great work
GP surgery review: leighton-road-surgery
Title: Let down by treatment
Rating: 0 out of 5
Visited: September 2023
Had an appointment with GP regarding my foot.  
I got to the surgery on time for my appointment but while waiting for my turn, a name was called but no one answered, until I realised it might have been my name mispronouced. I know sometime it is difficult to pronounce my name but this time it was not even closed to the right pronunciation.  
Anyway, I went to see the doctor and try to clarify if it was me they were calling. I was sent back to the waiting room and not in a friendly way. Finally after a phone call to confirm it was me, I got to see the doctor who quickly diagnosed my problem and treated my problem by printing pages of instructions from some website.  
I thought a doctor's job was to deal with human being. I feel they did not show any compassion,or kindness. I am in my 50s and rarely visit a doctor, I was expecting to be thoroughly examined.  
As I left the office I felt so let down by the system and the people working for the service. I lost trust and confidence in professionel health care system. No reasons can justify to be treated that way. This time there will be no clapping for the NHS staff.
GP surgery review: leighton-road-surgery
Title: Telephone response
Rating: 0 out of 5
Visited: June 2023
You have forgotten to switch off the message that says you have staff training between 1 and 2 p.m. today. So no one can get through.  
Why hasn’t anyone at the surgery’s noticed how quiet its been?
GP surgery review: leighton-road-surgery
Title: Closed for Staff Training
Rating: 2 out of 5
Visited: June 2023
Drove to Leighton Road surgery to leave repeat prescription but found the surgery closed with a note on the door that 'we are closed for staff training'. Drove to the other surgery at Grovebury Road only to find the same situation. Surgery's own website shows both sites as being open with no mention of being closed. To rub salt into the wounds there is a message (20/06/2023) on the website saying that turnaround times for repeat prescriptions is now 7 (working) days rather than the 3 (working) days it has been up to now. I had already noticed that it was taking longer to turn these around hence my (wasted) attempt to take the repeat prescription in earlier than I normally would. Why is there no information on the website to advise patients of this closure due to staff training at both sites - surely this should be straight-forward to do and would reduce patient frustrations by simple communication of what I assume was a planned event.
GP surgery review: leighton-road-surgery
Title: Vastly improving
Rating: 5 out of 5
Visited: June 2023
Having had to use the practice multiple times in the last couple of months it’s encouraging to see the service really improving. Appointments for phone call assessments seem easier to get and follow up physical appointments are available if necessary. Referrals to outside medical services are prompt and in my case have resulted in much quicker hospital responses.A new text system giving some information of blood test results has reducing the need for phone calls to the surgery . It’s a hard time for medical services but it is obvious that the practice is working to improve the service they provide. I’ve been very relieved by the professionalism of my last few appointments.
GP surgery review: leighton-road-surgery
Title: Slow and late communication between hospitals and GP Surgery
Rating: 0 out of 5
Visited: June 2023
My feedback is regarding the poor communication of medical information between hospitals and GP surgery.  
I have had three operations for cancer since November 2022, each time I receive a letter through the post, they don't appear on my patient's record. I have sent copies by email and taken them into the surgery personally and asked for them to be added.  
My wife attended Dermatology in July 2023. As a result, a new medication regime was recommended by the consultant. After numerous attempts to get the new medication at the GP clinic, the letter from the consultant is still not on her records and her prescriptions have not been updated. I wrote an online prescription request after requesting the dermatology clinic to send me the letter by email.  
Given the high tech world we live in today, there must be a better way for hospitals to update patient records at the GP surgery other than letters send by email or post?
GP surgery review: salisbury-house-surgery
Title: Wonderful staff and GP's
Rating: 5 out of 5
Visited: July 2023
Everyone has gone the extra mile to help my elderly father with his ailments.  The Doctors are amazing and are always eager to listen and help.  Rest of the staff are brilliant and most know Dad well by know and address him by his first name which makes him feel valued as a patient and not just a number. Thank you all so much for all you do.  You are miles ahead of the rest.
GP surgery review: salisbury-house-surgery
Title: Impossible to get appointment
Rating: 1 out of 5
Visited: November 2022
Impossible to get an appointment, they only allow you to call then 8am, everybody calls 8am, the line gets busy so you wait for over 40min and when the phone doesn't disconnect suddenly, if they answer they say that you have to call 8am again because you are already late!

Horrible appointment booking logistics
GP surgery review: salisbury-house-surgery
Title: Lovely staff
Rating: 5 out of 5
Visited: July 2022
I had to attend the surgery for my sons one year vaccinations. Upon arrival I had to answer a few questions, one being if my son is still being breastfed, he is. The nurse attending to us gave the most wonderful reaction and praised me for continuing to breastfeed as I wish. It really boosted my spirits and I feel the nurse deserves som recognition for being so lovely.
GP surgery review: salisbury-house-surgery
Title: Too many patients?
Rating: 1 out of 5
Visited: May 2022
The practice does try to meet the need of all the patients but it is clearly under too much pressure. You can call at 8.00 for an appointment and wait an hour to talk to someone who will then say they have none left for the day. This can happen repeatedly for days. This is not just due to covid pressure either it has been like this for years it is just getting worse.
They seem unable to keep  a steady staff load of Doctors so you never know who you will see as new names come and go. They are very helpful and good though - it is just hard to get to see one.
GP surgery review: salisbury-house-surgery
Title: Efficient and kind
Rating: 5 out of 5
Visited: February 2022
I have had to visit the surgery twice in the past month and have been really impressed by the efficiency and kindness from the nurse and staff. I had an ECG and blood test and nervous of both as I've never had much history of needing health care and I felt reassured and cared for each time by the lovely nurse who saw me.
I find the online contact forms easy to use to speak to reception or a GP too.
I was sad to see a lady attend (whilst I was in reception) irrate and hostile toward reception, who managed this extremely well. The reception staff really are the front faces to the public and I hope they are ok. 
Thank you for looking after me. I feel lucky to be a patient at this practice and have been treated with courtesy and respect throughout.
GP surgery review: salisbury-house-surgery
Title: Communication needs improvement
Rating: 1 out of 5
Visited: February 2022
I appreciate everything that is going on at the moment, and the pressure that staff are under. However, the lives of staff and patients at this surgery could be vastly improved by having an online query/appointment system and an effective email system. I have regularly waited 45 min+ to speak someone on the phone. This morning I waited for 1 hour, while not well, 15 mins of which as number 1 in the queue. The surgery also seems to have difficulty with their emails, which frequently are not received at all. Please can you upgrade appointment booking and email systems at this surgery. Knowing that you, as a patient are heard by staff and doctors is so important. Thank you.
GP surgery review: barton-hills-medical-group
Title: Poor practice
Rating: 1 out of 5
Visited: December 2023
Rude receptionists, no follow ups and a lack of care. To sum this place up! 
You can never get an appointment. If you are lucky enough to get an appointment be prepared to wait 20-40 minutes to be seen. 
Avoid this place if you can. 
One practitioner carried out an assessment using his mobile phone. Very unprofessional and dangerous! The outcome of the assessment was inaccurate and had to later use an out of hours GP.
Avoid! Avoid! Avoid!
GP surgery review: barton-hills-medical-group
Title: Make the rules up as they go along
Rating: 2 out of 5
Visited: April 2023
I have been with the surgery since moving here in November 2022.  I had a letter from my Psychiatrist advising my GP that i needed to be referred to another psychiatrist on arrival in my new town. My GP has refused to refer me on the grounds that they do not have enough information regarding my condition?  They have 36 years of medical history!!! I am disgusted with the service and have gone from seeing a psychiatrist every 3 months to waiting for 6 months with still no appointment in place!!
GP surgery review: barton-hills-medical-group
Title: I do not recommend disrespect to the patient
Rating: 1 out of 5
Visited: March 2023
Can never get a appointment booked at this place in the morning, the receptionist is rude and will not help you! Avoid if you can!I have high blood sugar,  I was supposed to have a phone appointment with the doctor at 1.00 no one called no access to the doctor and no respect for time
GP surgery review: barton-hills-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Just want to give doctor perrea a mention he is 100% the best doctor I have had always listens to your concerns thoroughly and without hesitation gets on things straight away and always right with his outcomes
Very professional
Puts you at ease straight 
Makes you feel comfortable 
Best doctor by far
GP surgery review: barton-hills-medical-group
Title: Excellent service
Rating: 5 out of 5
Visited: December 2022
I called at 0800 am needing an emergency doctor's appointment and I had an appointment for 10.20 the same day. I was seen by a wonderful young doctor who was sympathetic and knowledgeable. She diagnosed my condition correctly and efficiently and had 
Emergency medication sent to my pharmacy and I had my medicine at 11.30 that morning. I have fully recovered and can't thank Barton hills surgery enough.
GP surgery review: barton-hills-medical-group
Title: Very well run and helpful Practice
Rating: 5 out of 5
Visited: May 2022
Appointment was on time.
Doctor very much helped me discus my reason for my visit and was helpful and sorted my problem.
All staff, of which I contacted many were a very helpful,
Excellent practise and staff
GP surgery review: bell-house-medical-centre
Title: not great at treating patience
Rating: 2 out of 5
Visited: December 2023
today i had gone to the gp with my daughter as she has had a bad rash for a long time however the doctor had seen us and said that we have wasted alot of appointments and she was very rude as she kept talking over me,she looked at my daughters arm in a very rough way and said she cannot see any rash,my daughter was very uncomfortable ,this doctor should have owed a duty of care to my daughter and should of been more reasonable i was not happy with the way she has treated me and my daughter, i will not be booking any more appointments with her
GP surgery review: bell-house-medical-centre
Title: Tried
Rating: 5 out of 5
Visited: April 2023
Had operation last week got an infection very sore and painful rang to try get appointment told the 27th of April  hope the guy who answered phone understands what an infection is and what it can turn into . Not normal for this practice normally very helpful had great experience over the last 37 years . Hope a bit of training for this gentleman will take place . Had to turn up at A and E for antibiotics don’t think I would of made it to the 27 th.
GP surgery review: gardenia-practice
Title: Great GP surgery with old fashioned values
Rating: 5 out of 5
Visited: December 2023
This surgery provides good old fashioned health service.
We've been with this practice for 20 years. The Doctors, nurses and all staff treats us with respect.
The practice is always busy but everyone is calm, patient and helpful.
Good old-fashion values.
Thank you all for great service
GP surgery review: gardenia-practice
Title: Great
Rating: 4 out of 5
Visited: October 2023
I have been with gardenia and Marsh farm practice for 6 years overall the surgery great. The Doctors and staff members are lovely. Nurses are fabulous I now it can be hard to get an appointment sometimes but NHS 111 is linked to the GP practice. Staff members are caring and understanding despite no appointments they always advice on what's best. 
I haven't had any problems so far 
If your test results are not as they should be they always book you in for a appointment to discuss the outcome.
Surgery offers a wide range of services which are helpful.
GP surgery review: gardenia-practice
Title: Very disappointed
Rating: 1 out of 5
Visited: June 2023
I have been a patient at this practice for 40 years plus...In the past the doctors have been very professional and the standards extremely  excellent, but what a let down since Covid, sadly it reflects upon the whole of the staff, and in my opinion the doctors are letting themselves down.
I have had no reason for an appointment for nearly 4 years , however I did wish to discuss blood test results with him ...but again ...no response...I now subscribe to a Private Health Care Scheme ...what does this say about this practice.
GP surgery review: gardenia-practice
Title: worst practice
Rating: 1 out of 5
Visited: November 2022
I've been trying to contact them for the past month about my 8 years old son extremely unsuccessful. I've seen 3 urgent doctors but still can get un appointment with the practice!!!
And now to make a complin i need to handwrite it and bring it in (how convenient for them) there is no email to contact them! 
I'm wondering in what century the operate that place?
GP surgery review: gardenia-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: October 2022
For the last 4 weeks I've tried to make appointment for my daughter and no appointments available...staff are very unhelpful.
GP surgery review: gardenia-practice
Title: Shockingly Bad Practice
Rating: 1 out of 5
Visited: September 2022
Trying to get GP to make 2 (now 3) referrals for my elderly father.  He could be dead by the time GP gets round to it (God forbid).  Chasing by phone and email.  Asked for his GP to ring me to discuss - told had to make an appointment!!  Tried that today - 44 calls later - nothing left for today - ring back Tuesday or ring 111.
Seriously Gardenia!!  Bring back the previous GPs who actually cared about their patients.
This practice has rapidly gone downhill.  Why can't a GP make a call to a concerned relative after 4 home visits, promise of referrals, repeated falls - I just don't get it.

Gardenia Practice seriously needs to improve and by reading the other reviews, I am not the only service user to feel this way.
GP surgery review: gardenia-practice
Title: A very bad experience
Rating: 1 out of 5
Visited: August 2022
I have tried to make an appointment for a week, literally every day I waited for an hour to be told that they no longer have available appointments. 
and when she finally asked me why I wanted an appointment, I realized that the lady had never heard of ovarian cysts. Her words “I’ve never heard of it”. I do not recommend!
GP surgery review: gardenia-practice
Title: Worst ever!
Rating: 1 out of 5
Visited: February 2022
Tried ringing for appointment last week at 8.45…44 times, permanently engaged then when I finally got through no appointments left and when I told receptionist I’d tried to get through all morning didn’t seem to give two monkeys.Tried again today as have discovered lump in breast which I explained to receptionist and that obviously to me it’s urgent!!!….was told no appointments, no emergency appointments left, ring back Monday morning (which i’d already tried 44 times last week!)or go to walk in centre.Really???? Well I hope for her sake it’s nothing serious! I was transferred to this practice 3 years ago because apparently I’m in their catchment and had no choice in the matter….I will be writing to whoever I need too, to get moved asap, waste of space!Fuming is a understatement!!!!!
GP surgery review: the-medici-medical-practice
Title: Terrible practice as most of them.
Rating: 1 out of 5
Visited: July 2023
Getting to see a doctor in this practice is a miracle. I have experienced about 6 different practices in the last 8 years and this is for sure the worst or between 2 worst. NHS system in England has become a patients ki system, denying to people the chance to see a doctor and consulting about conditions and allowing these conditions in many cases to grow until is too late. They make it so difficult for people to get an appointment that people finally give up and continue to live with worst and worst quality of life and more and more weak health. You need to call between 2 time slots which is an absolutely shameful system. Is basically thousands of people calling and fighting to get an appointment to see a doctor in a supossedly advanced society. And if you are lucky you get an appointment then some doctor ( aparently ) will call you whenever they wish or if they wish and if you are lucky enogh to take the phone call when they call you ( because they dont tell you when they will call) is just to talk to sommeone and explaining the reason ( on a phone call!!! ).
Is a third world practice on a third world country. Absolutely shameful and run by people with no soul and no human values nor any kind of empathy. Only this way can I explain how on earth someone would be able to stand this situation on sick people just asking for support.
GP surgery review: the-medici-medical-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: February 2023
I have been a patient at the Medici Medical Centre for 10 years. Their service has always been excellent. Recently I had an issue and I called st the opening time of 8:30 and was placed in the queue. In 5 min. I had the receptionist on the line and 2 hrs later the Dr called and interviewed me and had ordered blood tests. I find them an efficient, caring and efficient surgery. I am very grateful for their care.
GP surgery review: the-medici-medical-practice
Title: Poor practice
Rating: 2 out of 5
Visited: June 2022
I went in with my daughter for a wound dressing. The rude receptionist turned us away because she dont have her own dressing. What kind of medical centre is this that has no equipment even for emergency. This centre is a waste of space. My 4 year old who has had a surgery and got an open wound has been turned away which was very rude of them.