janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: baddow-village-surgery
Title: Just alright
Rating: 3 out of 5
Visited: January 2023
I've had a couple of interactions with the practice since I moved in the area last year.
Let's just say it's not nearly up to the level of my previous GP. But it's okay. It's a small practice in a small village.
Receptionists are 50/50, some are really nice, others are meh.
I've met one doctor so far, and she was super nice and helpful.
And I've had a blood test, which went alright.
Not really convenient that they never answer the phone, so if you want to book something (since the online service is meh) you have to go there in person. It's also not open during weekends, which really forces you to take a day off to sort anything out.
This is the reason I'm put off most of the times from even contacting this practice, and opting for a private GP, which is 24/7, which gets you an appointment in a couple of hours, and which many employers offer for free thankfully.
(I also do have a couple of health matters which need to be monitored, but it seems like it's up to me to make sure I keep track and book blood tests etc.)

In conclusion, I understand that this practice works slower, less hours, and is not very proactive. It's small, in a small place, probably surrounded by many retired people with plenty of time.
GP surgery review: baddow-village-surgery
Title: Disappointing
Rating: 1 out of 5
Visited: November 2022
I have been with this practice since I moved to the area in 2021. They haven’t even seen me face-to-face once, despite the fact I have a pre existing condition! I would have expected them to want to monitor the condition. The receptionists aren’t friendly or compassionate, they make you feel like a burden. During and after a miscarriage, I found the doctor very condescending. I had a skin cancer scare and called 200 times without any response (ended up paying to go private). I am have had to call for vaccines. My calls haven’t been connected on any occasion despite calling over 30 times. I am considering trying to find a surgery that actually answers my calls as I work full time and don’t have hours to try and get an appointment with the doctor!
GP surgery review: beauchamp-house
Title: Great service
Rating: 5 out of 5
Visited: August 2022
I called at 8.04am and selected the option of the callback service which was great rather than holding on the line - the reception team called me back and booked me a telephone consultation for that morning. Three minutes later the GP called me for my consultation. Absolutely fantastic service.
GP surgery review: beauchamp-house
Title: Very variable
Rating: 2 out of 5
Visited: August 2022
The nurses here are fantastic
 You couldn't get a better service unfortunately the GP's are not of the same standard.  With one exception; they are not that good and not very understanding. Or willing to listen. As written in other reviews, the booking system is appalling.  You do get called back but this seems to he a method of obstructing you to get an appointment so this begs the question of what is the point. We all know that the NHS is under funded and under extreme strain but I think people would appreciate be able to get some appointment  even if it's a week or so later and as previously mentioned not almost "diagnosed " by reception. 
I have had to resort to initially calling 111 who then call the surgery and then you do get an appointment.  You should not have to do this. Its ludicrous for all concerned.
GP surgery review: stock-surgery
Title: Perfect for Vasectomy
Rating: 5 out of 5
Visited: November 2023
Friendly, quick, professional and from what I can tell from a very straight forward recovery so far, very good at what they do. Would highly recommend for anyone considering a non-scalpel procedure, I was put completely at ease throughout and made the months of worry before booking seem silly. Thanks for everything!
GP surgery review: stock-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: August 2022
I attended this GP surgery with my Son and am also a patient. GPs and Reception staff are always approachable friendly and professional. In times whereby GP's and the health service are receiving such negative criticism and working under immense pressure I would like to give credit where credit is due cannot praise this surgery high enough
GP surgery review: stock-surgery
Title: No complaints!
Rating: 5 out of 5
Visited: July 2022
We are very lucky, in Stock, to have a surgery which makes it possible to get an appointment in a reasonable timeframe and quickly if urgent.
Dispensary onsite with online repeat ordering, pleasant waiting room with parking and above all a great team of GP's, nurses and receptionists. All very efficient Thankyou
GP surgery review: stock-surgery
Title: Local Practice
Rating: 5 out of 5
Visited: February 2022
Helpful and you can often see the Doctor. The appointment system seems to work but you have to be very careful to ring at the right time. The Sugary seems well aqupted.
GP surgery review: whitley-house-surgery
Title: Indication Board
Rating: 5 out of 5
Visited: October 2023
Whitley House Surgery is Excellent, but I would like to offer a suggestion regarding the notification board in the patient waiting area. The red flashing general indication messages could be a permanent static feature on the wall facing the chairs & the patient's name when being called last longer than the second showing currently & if possible include an audible bleep. Currently patients must stare at the flashing notifications constantly which is very uncomfortable & for me personally actual giddiness.
GP surgery review: whitley-house-surgery
Title: Excellent care as always
Rating: 5 out of 5
Visited: January 2023
I have been a patient at the practice for many years and their care of both me and my family has always been exemplary.  There's so much negative press about general practice these days and this makes it all the more important to let practices know what a good job they are doing.  You're all amazing; please remember that.
GP surgery review: whitley-house-surgery
Title: Amazing service!
Rating: 5 out of 5
Visited: October 2022
I just wanted to send an email to express how amazing your service is. One of your doctors pretty much saved my life (along with other professionals) when I was at my darkest point. I had just given birth and went through a traumatic time and needed life saving surgery. My daughter then got ill and was in hospital at 10 days old. This particular doctor was my first point of call and was just so lovely and helpful. A wonderful and calming nature which put me at ease and I got the help I needed from the perinatal service immediately from this doctor’s referral. Without this I might not have recovered as quickly as I was in such a dark place. We've then regularly been in contact and it's been so lovely getting to know the doctor - one of the best doctors I've seen. In fact every doctor at your surgery is first class and I want to express my thanks.
The people on the front desk are always so kind and helpful too and I remember when I first rung up, one person I spoke to was so nice to me, and at that time all I needed was nice! Whitley House is such a fantastic surgery and I always manage to get an appt there. I feel very lucky to be a patient here and to see the doctor in question - thank you thank you thank you!
Samantha Ryan
GP surgery review: whitley-house-surgery
Title: Fantastic surgery
Rating: 5 out of 5
Visited: October 2022
We have been registered at Whitley House for years and they have been brilliant every time we have needed them.  All the staff are professional, friendly and extremely thorough.  Outstanding surgery!
GP surgery review: whitley-house-surgery
Title: Receptionist
Rating: 2 out of 5
Visited: September 2022
Today I attended an appointment at the surgery, due to morning traffic I arrived 5 minutes late - the receptionist was unhelpful and rude - instead of asking the GP if I could still be seen I was told "You have missed your appointment please rebook - asking me to wear a mask and then asking me to pull it down as she couldn't hear me  -
GP surgery review: whitley-house-surgery
Title: Wonderful care
Rating: 5 out of 5
Visited: March 2022
We have received wonderful, kind care from this GP practice over the last few years. Thank you. I applaud the receptionists for  their patient (!)  demeanour in a difficult job. I feel confident that should we need help the service will respond.
GP surgery review: chelmer-medical-partnership
Title: Next to impossible to get a treatment
Rating: 1 out of 5
Visited: December 2023
They have introduced an amazing process to get an appointment. Fill out the form, someone will check, they will ask further information, submit that information. Finally a url is shared to book an appointment and once you go through booking, no appointments available. Tried 4-5 time in a week and finally link expired.
My question is:
1) Why you share the link if not enough appointments are not available to book?
2) Why there is not an automated way to share new link? 
Honestly I respect nhs and their staff but on the same time I do respect my time. This is not the only job i have to book an appointments I keep on trying the url. There should be a better way to access Dr when its required otherwise I feel like its just waste of everyone's time and nhs resources.
GP surgery review: chelmer-medical-partnership
Title: Disappointed
Rating: 1 out of 5
Visited: October 2023
In the month of breast awareness I'm so disappointed I can't have an appointment until the 9th of November, I've given my symptoms a number of times to no avail.
What else can I do to get an earlier appointment?
Very disappointed with the practice.

M Roberts.
GP surgery review: chelmer-medical-partnership
Title: Great GP, Great Appointment System but archaic processes
Rating: 4 out of 5
Visited: October 2023
There is a particular GP who deserves a medal in this practice. She is attentive, knowledgeable and personable. Not all the GPs are like this here but overall the staff are good and that particular GP is great. I would say her name if I could and I hope she gets the accolades she deserves. 

The new appointment system has been a blessing most of the time. Apart from the fact that you have to submit individual requests for each complaint and the user interface could be more aesthetic, I have been triaged within hours, sometimes minutes, and I am often seen on the same day. When it can wait, I will be sent an appointment for a couple of weeks time and when it is a complaint that can be dealt with via messages, the Dr has been able to send me a message and I have been able to respond meaning the process of being attended to is a lot quicker. I no longer put up with medical concerns because I don’t have the energy to tussle at 8am in the morning and stay on the phone for an hour just to be told to try again the next day. I feel like my time is finally being respected. It reminds me of private healthcare and I feel privileged to be able to use this system. 

Lastly, there seem to be some archaic process that need to be looked into by management. I requested proof of a referral and I was asked to pay for a letter. As a student, I am on a tight budget and did not want to pay for something that could simply be printed off from my file. I understand that Dr’s and practices are tight on money but there is no need to exploit people’s situation. 

Overall, I’m happy with the service and would recommend people join.
GP surgery review: chelmer-medical-partnership
Title: Better booking system
Rating: 4 out of 5
Visited: October 2023
The new online triage system is much better. You can add thorough comments that get onto your doctors notes so it gives the doctor some time to prepare before you arrive.
My only complaint is I’m not sure there is a suitable workflow process as I’ve had triage conversations with the practice that end with no further response, so I wait a few days before having to start a new triage when the last action was for the surgery to review and respond to the last comments I added.
Hopefully this will be ironed out and the triage system made clearer for staff and patients.
It could also be more mobile phone friendly as I imagine the majority of people use their phones to type responses and the page view from mobiles isn’t the best.
Otherwise a great improvement and finally moving out of the dark ages of sitting on a phone waiting to speak to the team.
GP surgery review: chelmer-medical-partnership
Title: Poor relationship with residents
Rating: 1 out of 5
Visited: September 2023
I registered with Melbourne surgery years ago.  Found suddenly being passed onto Tennyson.  Asking why to the lady on the phone was told I dont have to use Tennyson, meaning obviously I don't have to have my vaccins nor see a gp! At 75 years old it is difficult to comprehend.  When I asked again why, the lady told me I was rude! Really, dear? I do not swear ever, but yes I was very unhappy been repeatedly that I dont have to have my vaccins, see or speak (rarity) to a GP
Obvious lack of care.
GP surgery review: chelmer-medical-partnership
Title: Perfect system… for them
Rating: 1 out of 5
Visited: August 2023
Their new booking system seems to be designed so they don’t actually have to interact with anybody directly ever again.  I filled in the online triage form (run by a private company and demanding to know your symptoms…(anybody else think this has got data theft written all over it?) and I received a response to go to my pharmacy.  I did.  The pharmacist told me to go to the Doctor!  Who is actually reviewing the online forms and deciding if they’ll grant you an audience with a doctor?  You get no other way of talking to anybody at this surgery.  My pharmacist even tried to make me an appointment on my behalf and was told I would have to go through triage again.  Glad to see they think I don’t have a full time job so have nothing better to do. It feels like they are doing everything they can to prevent you from seeing a doctor. Only a matter of time before A&E is flooded with more people who can’t get an appointment at this surgery, but not their problem I guess.
GP surgery review: chelmer-medical-partnership
Title: Great new booking system
Rating: 5 out of 5
Visited: August 2023
I can't praise the new booking system enough! All 3 of my family have had to use it and its worked perfectly ... my son had an ear infection and within 15 mins I had a call with an appointment for that morning. I needed a non urgent appointment and had the link sent through to book one in advance. This takes away the lottery of the old 'first come first served' process (which would have meant my son wasnt seen if i hadnt been one of the first in the queue) and insures those who truly need a same day appointment get one - you are seen on a needs basis (and generally the people who don't like it are the ones who think they need an urgent appointment but are being assessed that they dont!).
I've seen receptionists support people over the phone (and in the surgery) who dont have smart phone or computer access so it still works for them.
People need to realise this isnt the GP surgery being difficult, there aren't the GPs available to offer the service 'you used to get' and you need to embrace the change - for me and my family this is the perfect solution to ensure those who need the appointments are getting them. 
well done for introducing this new system!
GP surgery review: chelmer-medical-partnership
Title: Absolutely appalling Surgery
Rating: 1 out of 5
Visited: July 2023
They have introduced new online appointment system. My first question is how have they informed patients about this change? No formal letter or email or text about this major change. I come to know today only when I visited the surgery to get an walk-in appointment. Fill a form, Triage will call and then it will decided if Dr  appointment is required or not, seriously? How on phone you can judge medical problems? On top of that God only knows how anyone without online access will manage. 
I asked receptionist - can I speak with practice manager and she asked me to go back in queue - come on give me a break. Then i asked her for compaint letter, she asked me to "send a letter from home". honestly she sounded like rude to me, for any query i have she was reluctant to deal with this. 
I must admit, Tennyson house surgery is worst in terms of processes and getting hold of any Dr.
GP surgery review: chelmer-medical-partnership
Title: Useless booking system
Rating: 1 out of 5
Visited: July 2023
Filled out the form, got a text message with a link to book the appointment and the most frustrating part is no appointment available when you click the link.  My simple question is
1) what surgery think about patient that they only this this job in life to keep checking the link and look for an appointment. If Drs are busy so do I, i have full time job as well. NHS is not treating me for free.
2) what if i have some sort of emergency which is not like visiting A&E but it needs urgent address. In this case, its been 5 hours struggling to get an appointment.

I think someone in NHS has over used their brain to come up with such a complex appointment booking process which is not going to help any patient. This will add up stress to patient. They should stop immediately this process. Its a complete waste of NHS money and time
GP surgery review: chelmer-medical-partnership
Title: Worse practice
Rating: 1 out of 5
Visited: July 2023
This practice never been the best in terms of appointments avaibility And timing. However since new booking system it has been worse ever. Basically it is not possible to get an appointment at all. My daughter has been triaged And offered in face appointment. Since 2 days there is not even 1 appointment available. Its almost impossible to speak to someone on the phone, when I went there in person been told that they cant help me, Please keep checking for appointments. My child need to be seen by doctors And what am I suppose to do??
GP surgery review: the-writtle-surgery
Title: Could do better
Rating: 4 out of 5
Visited: September 2023
Unfortunately they don't have any message service that patients can use. They can send you a text message but to respond or book an appointment you can only ring them. You then spend ages hanging on the phone. 
(The online booking service only has appointments that are weeks away). 
The reception staff do an excellent job but with only a telephone service available they are always going to struggle with the amount of calls. I have experience of another practice that is far more efficient. You go online, leave a message of your symptoms or request, and wait for it to be triaged. You then receive a return message with either an appointment or advice. This is an excellent service and far more efficient. It's not the 1970's. Telephone only is outdated. The healthcare team are great. Unfortunately, whoever is in charge of implementing the most effective and efficient systems is not so.
Modifying and implementing the necessary technology is vital.
I can email my dental practice, I should be able to do the same with my GP surgery.
GP surgery review: the-writtle-surgery
Title: Great care
Rating: 5 out of 5
Visited: August 2023
I would like to thank all the nurses for the care and support they have shown me through this worrying time, their expertise at treating me I believe has prevented a nasty post op infection and I can't thank them enough, kindest regards to them all
GP surgery review: the-writtle-surgery
Title: Always great service
Rating: 5 out of 5
Visited: March 2023
The receptionist and nurse were, as always, very professional and met my needs and expectations. Helpful and polite and treating me as a person they knew and not just a number as happens in other places.
GP surgery review: the-writtle-surgery
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
The reception staff are pleasant, helpful, polite and accommodating
 The medical staff give one time to  put forward one’s feelings/ailments and are extremely good at analysing one’s concerns and forwarding  the patient to the correct medical department at hospital or suitable medical establishment.
GP surgery review: the-writtle-surgery
Title: Worrying
Rating: 2 out of 5
Visited: March 2023
It took 17 attempts to get through to the Surgery on the phone. A message saying where you are in the queue might help. Then being told that the next available appointment is in 6 weeks time is unacceptable and worrying. I would suggest that the Management team need to review these issues. I’ve noticed similar reviews going back some time with little evidence of a plan to rectify.
GP surgery review: the-writtle-surgery
Title: Caring doctors & lovely receptionists
Rating: 5 out of 5
Visited: February 2023
I have transferred here from East London and an so impressed. The doctors are very thorough so very unlike my old surgery. I'm menopausal and have been treated so well and sympathetically. I also have a stammer and the reception staff are always patient
GP surgery review: the-writtle-surgery
Title: Poor
Rating: 3 out of 5
Visited: February 2023
Iv tried to book an appointment twice now in the last 5 weeks and can't get a appointment, all I get was its not urgent and haven't got any appointments,
GP surgery review: the-writtle-surgery
Title: Good practice
Rating: 5 out of 5
Visited: February 2023
I usually walk a mile to make an appointment, and am dealt with courteously and timeously by the receptionists. A doctor sees/speaks with me on the due date and I am mostly very happy with my visit/phone call.
GP surgery review: the-writtle-surgery
Title: Good practice
Rating: 4 out of 5
Visited: January 2023
I have been with Writtle Surgery for nearly 40 years and in general I believe this to be one of the better practices in the vicinity. I expect to wait up to three weeks for a general appointment, but if a more urgent appointment is required my husband goes to the surgery before 8am to try and get one the same day, which is usually the case. If I need to, I always phone at the end of the day if I hope to get a response to a call. 
I am happy with my GP - she is always very approachable, pleasant and efficient, as are the nurses I see on occasion. I appreciate having a face-to-face GP appointment when requested.
I have also always found the Reception staff very helpful and efficient.  
I consider we are very lucky to come under the auspices of Writtle Surgery.
GP surgery review: the-writtle-surgery
Title: Awful experience
Rating: 1 out of 5
Visited: December 2022
Rude reception staff, all appointment gone by 8:20 she was no help and didn’t sympathise it understand my circumstances! Very upset.
GP surgery review: hedingham-medical-centre
Title: Great dispensary lady
Rating: 5 out of 5
Visited: August 2023
Extremely good service sorting out my husbands medication from the autoimmune specialist and stomach surgeons letters.the lady concerned contacted me to discuss the medication quite a few times,very knowledgeable and reliable
GP surgery review: hedingham-medical-centre
Title: Above and Beyond
Rating: 5 out of 5
Visited: February 2023
Huge shout out to Sible Hedingham practice, in particular to the fantastic Practice Manager who (through being made aware of my situation by the proactive receptionist) intervened, advised, guided and actioned great customer service, rectifying a pretty dire situation regarding nationwide shortage of my medication - she quickly took on board my situation and along with contacting the Specialist Practice Nurse, she also dealt with the local pharmacy on my behalf as I had completely lost the plot by then!

I have recently moved to Sible Hedingham, from Colchester, and the transfer from my previous surgery to the Sible Hedingham practice has been seamless (with both Sible and Castle receptionists being very helpful/knowledgeable) which in turn naturally speeded the process up for me, as I understood fully what I needed to do. 

Difficult job at the best of times, but really can’t speak highly enough of my experience at the Sible Hedingham practice