janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: beccles-medical-centre
Title: How are they getting this so wrong
Rating: 1 out of 5
Visited: January 2023
Despite chasing this  using the new patches form I am still waiting for the gp to action anything they’ve been asked to on a very important letter from secondary care for my child. The patches form has been ignored. The secondary care letter was sent to them and me December 2022, we are now at the 11th of February. This is unacceptable. 

However, this is a continuing theme that I have seen the last 12 months. There is no excuse , they  employ 110 people. This is seriously unacceptable.

There is never anywhere to park. No wonder!

This follows complaints that have been ignored about multiple forgotten referrals or issues with referrals they haven’t been sent over to secondary care as instructed by a gp.

I’ve had to chase multiple times on many referrals to various different areas of secondary care for me and all members of my family.

Long wait for nurse appointments (6 months to get a Smear appointment due to how they only hold clinics or release a few days of appointments at a time) No good when you have to be at a certain place on your cycle let alone that your family have history of cancer and female death before 40.

You cannot contact Beccles Medical Centre  at all unless you can use patches or be prepared to wait an hour to get through on the phone.  They are only releasing patches forms at 7am. 8am. 9am. 1pm. These forms are closed by one minute past the hour. Up to November 2022 they were receiving 500 contact forms a day. It’s now only allowing capacity 140-200. They have reduced the amount of forms they will deal with one day by over 50%.

Guidelines stipulate gps have to have capacity per week of 70 appointments per 1000 patients. This is not given as capacity in triage for all manner of appointments let alone following in that many gp appointments!

Lack of gps is always being blamed but the fact is there are too many patients on the books and that needs to be reduced. Staff need to manage their time better. Epidemics like in December with strep throat/Scarlet fever need to have fast moving clinics. 

They say children are prioritised but what about the ohh th we vulnerable members of the community ,with mental health, disabilities and the elderly? They’re not being prioritised at all, our family is a prime example of that not happening.

This is not a review of the medical personnel this is about how it’s run, processes and inadequacies.

How can it be more efficient if half the patients are being triaged now?

How can this modern way of running a survey more be efficient. In the past you ring and get an appointment. Dr had 5 minutes - 10 minutes to assess and treat including writing a prescription. Sorting a referral. I have worked out the most cases that we have submitted as a family since November must have use over 30 minutes of a gp time each and every time so far. Not to mention anyone else in between such as admin staff 

As a planner whose career is spent making changes to reduce costs & time I’m dumbstruck
GP surgery review: beccles-medical-centre
Title: Useless patches website
Rating: 1 out of 5
Visited: January 2023
I've been trying for 2 weeks to get a appt via patches .forget that. I went on at 7.01am and was fully booked .it opened at 7am .so went up dugery they told me book via patches .I told them not got Internet at home so they filled in a review for me .48 hrs later still no reply from surgery. I give up .
GP surgery review: beccles-medical-centre
Title: very poor
Rating: 1 out of 5
Visited: January 2023
having tried for aprox 8 times to book an appt via patches i went to face to face with a receptionist, 15 min queue, got an appt next day.
patches does not work,more like patchy, system open 11 am, at 1101 no bookings possible, a shambles at this surgery or the system they have bought into is not capable, I would not recomend the practice to my worst enemy, public bp machine for medical records,no apparent infection control, no privacy,and a little piece of paper for the receptionist to enter for the patients records, where is the patient confidentiality in that.
GP surgery review: beccles-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: December 2022
Called this morning, treated with respect and patience
Called back and given appointment to be seen same day
Doctor although budy was kind and gave peace of mind
GP surgery review: beccles-medical-centre
Title: Excellent care
Rating: 5 out of 5
Visited: December 2022
The Doctor I saw today has phoned me twice to ensure I understood the procedure they were going to perform. While having the procedure we had to wait as my body involuntarily reacted and we had to wait. Quite an undignified wait but the doctor and nurse were excellent keeping me at ease and ensuring I knew what was happening at all times
Excellent care
GP surgery review: beccles-medical-centre
Title: Brilliant care
Rating: 4 out of 5
Visited: December 2022
Saw my child same day, all the staff were friendly and helpful. The doctor that saw us was prompt, thorough and kind. Felt very well looked after. Thank you.
GP surgery review: beccles-medical-centre
Title: Impossible to contact
Rating: 2 out of 5
Visited: December 2022
I've been trying to contact Beccles Medical centre in the early afternoon with a query for several days but always no slots on PATCHs. Tried this morning at 8.10, website said new slots at 9am. Slots appeared at 9am but by the time I had logged in all gone by 9.01 and message to try at 11am. Tried at 11.02 and all slots gone with message to contact them from 7am tomorrow. This is hopeless. Having worked in the veterinary profession suffering similar pressures with demand and staffing, we made it a priority for our practice to be contactable. Right now, I feel like I'm coming up against a brick wall trying to get in touch with my medical practice
GP surgery review: beccles-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: December 2022
I visited the practice yesterday morning as a pharmacist suggested I had a infection in my sinuses. An appointment was given to me for the afternoon. Great service thanks.
GP surgery review: plowright-medical-centre
Title: Great caring practice
Rating: 5 out of 5
Visited: February 2023
My experience was good today.  I saw a Nurse to redress a wound on my finger.  The nurse was gentle, caring and sorted out the redressing of the finger wound easily.  She then booked some appointments so that a continuity of care could continue for the treatment, and I could see her each time.
GP surgery review: plowright-medical-centre
Title: Professionalism and Respectful Surgery
Rating: 5 out of 5
Visited: September 2022
Only joined Recently but found the surgery very professional staff very understanding and Its already Helping me while i go about trying to Help my Health thanks ! keep up the good work.
GP surgery review: plowright-medical-centre
Title: excellent care after request made within four hour window
Rating: 5 out of 5
Visited: July 2022
I had been bitten by some black flies in the garden the previous evening which resulted in bites made to the lower part of my leg, front and back. I telephoned reception who asked me to send in a photo via their website, of my ankle/leg and rising extreme swelling, redness and pain. I could not put my shoe on either due to the swelling. The pain during the night was horrendous in just putting my foot to the floor! However after attaching a photo online to website, within a four hour window, a doctor rang and after asking relevant questions etc said she would give me antibiotics and then to assess after a few days if the redness kept rising up my leg. Now that's what I personally call a very efficient service! With getting prompt treatment, it cleared up in a week and a half. So thank you to the doctor who treated me. The triage system itself, does work, as they are trained to assess different situations, so please put your trust in them.
GP surgery review: north-clacton-medical-practice
Title: Thank you!
Rating: 4 out of 5
Visited: October 2023
The nursing staff have always been very good, friendly and knowledgeable in the few years we have been at this practice, but getting an appointment has been a very difficult and stressful process. I am pleased to say that they have implemented a new system meaning that same day appointments are much more possible, and meaning that we don’t need to queue outside in the morning when you are feeling rough. Thank you so much for your improvements and your continued hard work, North Road!
GP surgery review: north-clacton-medical-practice
Title: Welcoming and polite
Rating: 5 out of 5
Visited: October 2023
The nurse I saw was very patient and took the time to listen . She was thorough with her checks and helped advise me on what I could do to help ease symptoms.
GP surgery review: north-clacton-medical-practice
Title: Cannot fault
Rating: 4 out of 5
Visited: September 2023
My son ha shad reoccurring ear infections. Always found the surgery very helpful - recently needed a letter for a private referral this was completed by the clinician immediately. 

was able to get an appointment with n problems
GP surgery review: north-clacton-medical-practice
Title: Hopeless
Rating: 1 out of 5
Visited: February 2023
I Have been unable to see my GP for Four years . None of my annual check ups for pain control for a back injury , high blood pressure hve been done for four years . None of my annual medication reviews have been done for three years .
GP surgery review: north-clacton-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Recently joined this practice and can only praise the care my husband and I have received.  Reception, Admin, Prescription Staff, Nurses have been so helpful, and gone beyond their duties to sort out any problems when required.  Thank you you are all providing a great service, which is most appreciated.
GP surgery review: north-clacton-medical-practice
Title: Brilliant Practice
Rating: 5 out of 5
Visited: June 2022
I moved to this area Aug 2021 and was fortunate enough to be accepted on this practices books. I've had nothing but top quality care whenever I've had cause to visit the GP and ALL of the staff are friendly and professional, this is a million times better than my old GP in Romford!
GP surgery review: north-clacton-medical-practice
Title: Credit to the NHS Keeping Patients Safe and Seen.
Rating: 5 out of 5
Visited: April 2022
Extremely helpful staff  took me as a new patient, enabled me to keep in touch online and have arranged appointments around work times. Thankyou!
GP surgery review: north-clacton-medical-practice
Title: Trying for 2years to get dementia help
Rating: 1 out of 5
Visited: March 2022
Been trying for over 2 years to get help for my dad. Finally got outside help from clinic in Colchester but still nothing from GP, not even a phone call. Meds prescribed by clinic, emailed to doctor, still no acknowledgment. Chased constantly for prescription eventually informed by receptionist that reading emails is not in their job description!!!!!
GP surgery review: north-clacton-medical-practice
Title: Terrible Practise
Rating: 1 out of 5
Visited: February 2022
This surgery is disgusting and should be closed down! I am not one to bother the doctor much but on the occasions I have had to, I have ended up having to call an ambulance or go to the walk-in centre as I can't get an appointment, even when I have explained my symptoms.  I still can't get a face to face appointment and when I get a consultation on the phone it's been useless. I was refused antibiotics on one occasion when it was clear I needed as confirmed by the walk in centre. I have been told I need a review for my kidney disease when I haven't even been told I have one! I asked to speak to someone immediately about this only to be ignored and an appointment made for 4 weeks later... appointment date came and no phone call! I now cannot get an appointment to discuss this! I have never been on a doctor's books that is sooo bad!!!! If you have any sense you will register with another practise!
GP surgery review: thorpe-surgery
Title: Verbally Abused For Being Exempt From Face Coverings!
Rating: 1 out of 5
Visited: February 2022
I visited this surgery last month and explained to the staff that I was exempt from wearing a face covering, despite this they continued to demand I wear a face covering and then sent m,e a letter warning me that If I was abusive or didn't follow the rules again they would remove me from the list. I once again visited the surgery today and got verbally abused by a receptionist in front of a full room of patients upon telling her that I was exempt. I asked her to look at my notes but she persisted in asking me to wait outside even though i was there accompanying my father who has dementia.  

This surgery is an absolute disgrace! Not all disabilities are obvious, but they proceed to try and make people feel terrible for having a disability!

Avoid these like the plague if you don't want to be victimised.
GP surgery review: thorpe-surgery
Title: Patients need patience!
Rating: 3 out of 5
Visited: February 2022
The care received from the nurses I have seen has been good. The problem is with the appointment system. So many patients complain about the system but are ignored.
I would welcome the opportunity to discuss it with the practice manager.
I don't have to write about the ridiculous appointment system in this review, as anyone wanting to see a nurse or doctor will know exactly what the problems are! The system is not fit for purpose. Perhaps you could do a survey of your patients and ask their opinion. Something really needs to be done, and soon.
Thank you to all the hard working staff at the surgery.
GP surgery review: ambrose-avenue-group-practice
Title: Fantastic surgery simply the best
Rating: 5 out of 5
Visited: February 2023
This doctors surgery in my eyes is simply the best I absolutely love this surgery the staff are very friendly and kind always goes out of their way to help you I’m so very happy I’ve found them before I moved to this surgery I was going through a lot with my menopause and I felt like I was not being listened to until the day I moved to this surgery I called them and told them that I was in my menopause and they helped me so much I got to speak to a menopause specialist and for the very first time I felt like I was being listened to I told the doctor what I was going through with the menopause and the menopause Dr knew what I needed and put me Straight on the HRT from that day my life changed for the better I cannot thank the menopause Dr enough simply the best in my eyes an angel I’m back doing the things I loved doing the symptoms I was having are much more better and this is all thanks to the menopause Dr at this surgery I would most definitely recommend this surgery to everyone and for the lady’s like me who are going through the menopause please go to this surgery they do have fantastic wonderful menopause Drs it’s thanks to them I’m back living my life again they do listen and help so much they are an angel they all are an Angels .
GP surgery review: ambrose-avenue-group-practice
Title: Supportive
Rating: 5 out of 5
Visited: January 2023
My experience is yes it can be a long wait to get through on phone and a long wait but I know the reception can only give you an appointment if available and overall I’m very happy and each GP is superb
GP surgery review: ambrose-avenue-group-practice
Title: Appalling patient care
Rating: 1 out of 5
Visited: January 2023
Phoned at 8am and waited 2hours 17 minutes for an answer. Only to be told no appointments available at all and to either attend as an emergency walk-in or go to a&e. Receptionist was rude and unhelpful and hung up!
GP surgery review: ambrose-avenue-group-practice
Title: Excellent Practice (Walk-in at Tollgate)
Rating: 5 out of 5
Visited: January 2023
Apart from having to queue outside in the cold, once inside the staff were very efficient in marshalling everyone.  I saw a new GP who was brilliant, he took time to listen to my woes then arranged scans and medications and explained everything clearly to me.  I know times are very difficult for the surgery at the moment but I received top class service, it just took a little patience.  Thank You
GP surgery review: ambrose-avenue-group-practice
Title: Help always there
Rating: 5 out of 5
Visited: November 2022
Sometimes they are very busy. However I am always able to get advice or see a medical professional.
GP surgery review: ambrose-avenue-group-practice
Title: Pointless telephone contact
Rating: 1 out of 5
Visited: October 2022
Waited over 45 minutes for telephone to be answered. Required appointment to see doctor told no appointments available for at least 2 weeks unless I queued out side tollgate surgery from 8 am. Why not say there are no appointments before I had to wait 45 minutes?
GP surgery review: ambrose-avenue-group-practice
Title: Telephone waiting time
Rating: 3 out of 5
Visited: September 2022
Looking at reviews from 2021 nothing has changed as far as the telephone system is concerned. I have now come to the conclusion it is quicker for me to spend half an hour to walk to the surgery and back rather than try to phone. I’m lucky that I am mobile enough to do it. 
The appointment system is diabolical. An elderly neighbour of mine was very I’ll. (when she did see a doctor she was told to go to a&e) She was waiting on the phone for 25 minutes only to be told to go to the walk in at 8. 30 the next day. She didn’t go because she was too Ill. I went up at 7.45 the following day and there were already 9 people in the queue. Another neighbour bought her up at 8.30. We waited until 10.15 to see a doctor. 

Having said all that. I find the staff very helpful in difficult situations. It’s the systems that need sorting out and streamlining.
GP surgery review: ambrose-avenue-group-practice
Title: appointment
Rating: 5 out of 5
Visited: July 2022
I was required to provide blood for testing. A very pleasant young lady telephoned me on 13th inst and offered appointment on 14th at 1215. I attended and was seen within 2 minutes. Very happy with the service and pleasant receptionist and medical person who dealt with me.
GP surgery review: ambrose-avenue-group-practice
Title: poor practice
Rating: 2 out of 5
Visited: July 2022
I find it most unhelpful.  first trying to see a doctor.  holding on the telephone at 8am and beiong told 'your 48 in the quiue'.  Then told you will be given a telephone appointment later in the day.  If you want a face to face appointment you are told to go to Tollgate and wait in your car until 8.30. If you do that then by the time you are seen, you are told all appoinments have been taken and to come back the next day.  I got there at 8.03 the next day and was 7th in the quiue.  Why is there no appointments at Ambrose Avenue?  It is hard for senior citizens to get to Tollgate if they haven't got transport.  t is not very good.  I know of several folk who feel it is pointless trying to see a doctor and don't bother to try and get through to the pratice.  Surely now the Pandemic is under control Ambrose Avenue could be open to the more vunerable paitients who suffer in silence as they feel Tolgate is too farto get too.  Even I heard of a patient in a wheelchair was asked to go to Tollgate!  How was he supposed to get there?  With Tollgate increasing in housing etc it is even more unlikely that folk in Prettygate it will be even harder to get to see a GP.  Perhaps they should look for another group practice who would be more likely to get an appointment.  I know serveral who done this.
GP surgery review: rowhedge-surgery
Title: Silmply, the Best
Rating: 5 out of 5
Visited: May 2022
Our village surgery is without peer in my experience and would recommend it to all.   I have only received kindness, coupled with a lovely sense of humour.  This with their wonderful care, unbeatable
GP surgery review: rowhedge-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: April 2022
The receptionist was very helpful and polite.  Tha Doctor I spoke to was really understanding and helpful and made me feel at ease.
GP surgery review: rowhedge-surgery
Title: Exactly how all surgeries should be
Rating: 5 out of 5
Visited: February 2022
I moved to Fingringhoe (the next village) late last year and signed up to this surgery. What a wonderful place. When I call I have been number 1 or 2 in the queue every time and answered quickly. Every single member of staff that I have interacted with has been polite, friendly and beyond helpful. I haven't had to wait too long for an appointment, whether by phone (and they call when they say they will!) or face to face. No judgement is made, and the doctors dig a bit deeper, rather than just taking the easy option of prescribing something just to get rid of you.
GP surgery review: tiptree-medical-centre
Title: A great customer experience.
Rating: 5 out of 5
Visited: March 2022
From Alan White - I've been seeing Dr Pilat for the last few months regarding a few issues and would like to say what a great experience it has been for me. He was very thorough with his diagnosis an absolute pleasure to see, which coupled with his wonderful caring personality, put me a complete ease and made my visits that more easy.

From Mrs A White - I would also like to extend my thanks to Dr Mead for her brilliant service. Very thorough and willing to listen.
GP surgery review: tiptree-medical-centre
Title: Refuse to help
Rating: 2 out of 5
Visited: March 2022
Keep getting fobbed off.  Hard to book appointments..just keep being told i am over weight.  My surgeon has now formally written to them advising they are not dealing with a seperate issue and this is being ignored.
I am at the end of it all as there now is no where else to turn for support and to be taken seriously.   I can't afford private care and can't afford time off work so i am going to have to do what the Drs at the surgery have told me and that is to just "deal" with it although it's seriously effecting my ability to do my job, no ine listens or cares.  Very inhumane and un caring for a so called caring profession even the hospital surgeon (for a completely different matter) was more understanding and sympathetic and advised my the Drs hadn't looked into my complaints deep enough,  which is what prompted him to write.
GP surgery review: tiptree-medical-centre
Title: Impressive
Rating: 5 out of 5
Visited: March 2022
I have just moved to the area so contact this week has been the first and I am impressed. Calls have been returned very quickly and referrals to the local hospital are already in hand. I had thought I was fortunate with my previous surgery but so far Tiptree Medical Centre is even better.
GP surgery review: tiptree-medical-centre
Title: excellent staff
Rating: 4 out of 5
Visited: February 2022
Can I let you know that last week and this week I have been cut off from my queue position when phoning, you then have to redial and start all over. You never get an appointment then. This makes it very stressful both for us and the staff. I have had stomach pains from taking a new medication but am self managing because of a two week wait for an appointment. I really don't want to take my neighbours advice to just turn up at surgery, this won't help anyone and I know things are very difficult but this problem must make your  lives very hard with people moaning and complaining which I haven,t done, I just had a review with the Asthma nurse who told me that I should just advice you of how things are at the moment. I have only lived in this area a year so met very few staff but all have been extremely kind and professional, its just very difficult to get through on the phone and very stressful! She has advised me on what to do in an extreme emergency(111) which I never knew so that is reassuring as my husband has heart and kidney failure and you just never know! thank you for all your care.