janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: claremont-holyport-surgery
Title: Shameful Service
Rating: 1 out of 5
Visited: September 2023
Had to personally visit this surgery 3 different times over a 4 week period to get them to send a urgent referral that the hospital had already requested for them to send. Despite the hospital request, our repeated phone calls and the 3 in person visits, this still took them several weeks to make a simple referral done at the press of a button. 
Now were having the same problems getting the results of the long overdue Ct scan. Its now been over 1 month since the CT scan and neither Heatherwood  Hospital or the GP surgery can provide the results despite knowing there is multiple lesions already confirmed. When chased they suggest contacting the hospital and the hospital suggests contacting the GP. You cant get a appointment to see a doctor unless you book in advance, sometimes weeks in advance and whilst the reception staff do their best there seems to be no accountability and you're just fobbed off to carry on waiting indefinitely, probably due to the overwhelming number of poor patients in exactly the same position. Its just disgraceful from start to finish.
GP surgery review: claremont-holyport-surgery
Title: Poor outcome of referral to St Marks
Rating: 3 out of 5
Visited: August 2023
I was in extreme pain with tenosynovitis in my right wrist and had taken about x4 calls to the surgery and unable to get through . I understand volume etc. I then wrote on August 1st online hoping to receive a call to be seen by a GP. I requested a steroid injection. I was contacted by the receptionist to go to St Marks hospital same day of which I was extremely grateful for. I asked who I was seeing and what for. I was informed just give my name. I arrived and I had to say I didn’t know who I was seeing or what for! I never recieved the treatment I knew I required but was put on a waiting list. The last steroid I’d had was completed by my GP. I had to go to see another Dr to recieve the steroid as I was unable to use my hand! To date it has taken 3 months for physio hoping it was for my shoulder, no they where offering physio for my wrist. What is going on. So I am know on list again!!!  If we are to be referred we need to know why and who we are seeing. It has been a complete waste of time.
GP surgery review: claremont-holyport-surgery
Title: Excellent advice
Rating: 5 out of 5
Visited: June 2023
After being treated by 111 , I was told to
phone my surgery to talk to someone about pain relief , so I spoke to Holyport , got through without too much holding on and they arranged a call back . The Prescribing  Pharmacist called me back in a timely manner and went through all the options and recommended the best course of action for me . It was a great service.
GP surgery review: claremont-holyport-surgery
Title: Understanding receptionist and Doctor
Rating: 5 out of 5
Visited: June 2023
I suffer from anxiety and the staff at Claremont have been amazingly kind and understanding. I had a test result and quickly had a doctor phone me to put my mind at rest.

Thank you Claremont
GP surgery review: claremont-holyport-surgery
Title: Lovely practise
Rating: 5 out of 5
Visited: January 2023
Just wanted to say a massive thank you to the receptionist who took care of my child a newborn while I popped to the pharmacy next door where it was manic. A true lifesaver thank you also for dealing with my issues discreetly and properly. It really means a lot.
GP surgery review: cookham-medical-centre
Title: A source of comfort
Rating: 5 out of 5
Visited: May 2023
Cookham Medical Centre comprises of a team of empathetic and skilled professionals. Everyone is willing to help and are polite and caring. Yes, one does have to often wait in a telephone queue, but then, it is far better than a lot of private services that one pays big bucks for! Me and my family feel very comfortable to be looked after by the Cookham Medical Center. Thank you.
GP surgery review: cookham-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: March 2023
Called surgery this morning to request a callback from a doctor.
Receptionist very helpful.  I was advised about a physiotherapy service and booked in for an appointment.  Doctor called me within two hours to arrange medication.
Excellent service.
GP surgery review: cordwallis-road-surgery
Title: Worse practice and gp
Rating: 1 out of 5
Visited: January 2023
Go very arrogant waiting for appointments can take weeks, call back non existent, total neglect of health , no manners, no  care, not bothered of complaints,very simply they tell you to register with another surgery, but are not willing to improveservice
GP surgery review: cordwallis-road-surgery
Title: Poor service
Rating: 1 out of 5
Visited: November 2022
Don't know how they run things ... for 4 days been ringing soon as the surgery opens ,get put in a queue for 40. Minutes to 1.1/2 hours only to be told we don't have any appointments . Horrible service so frustrating. On top of that had the receptionist say I can't give you an appointment if you don't tell me what's wrong with you... so I tell her what's wrong and then she tells me we don't have any appointments. Aghhh ! So why ask what's wrong with me.
GP surgery review: linden-medical-centre
Title: Feling ignored
Rating: 0 out of 5
Visited: July 2023
I have been seeing a GP @ Linden Medical Centre, since Sept-22 due to skin condition and in April-23 due to what I believe was an incorrect diagnosis, my condition worsened where I could not go into work or leave the house.  
The medication prescribed made the skin condition worse, so I asked for a referral letter to get properly treated via private health. The GP provided a letter without any facts, without any medication they had prescribed, and filled with opinion which I feel would not assist the Consultant.  
I wrote a number of times to query this and to get a referral letter with facts and list of medication they had prescribed and the impact it had on my skin but to date they have refused saying I should do my own letter . We are now in July-23 and I am unable to get treated for my condition.  
I feel the GP and the General manager have been uncaring/unhelpful and simply do not understand the pain and agony I have had to go through along with purchasing all the medication since Sept-22 which has not worked or given me a bad reaction on my skin. I find the GP is very arrogant when attending appointments and had asked for the last 2 appointments for another GP but told this was not possible. When attending the appointments they seem uninterested and was always clock watching even though I was usually out within 5-10mins.  
To date no apology, no update when I will get a professional medical referral letter even though sending emails but they are being ignored.
GP surgery review: linden-medical-centre
Title: Best GP Practice I’ve used
Rating: 5 out of 5
Visited: April 2023
It was easy to get a same day appointment for my little one who was unwell. Reception staff were helpful, lots of parking and the surgery was clean and accessible. GP was thorough and offered advice for next steps.
GP surgery review: linden-medical-centre
Title: Often disconnected
Rating: 3 out of 5
Visited: March 2023
I am often disconnected after waiting on the phone for more than 15 mins.
This morning was the same case. I respect that it can be very busy especially on a Monday but to wait for 20 mins and then be hung up on and then call again and be 13th in the queue is frustrating.
There needs to be a more efficient way of handling the calls to avoid this as that time period can often mean you do not get an appointment on the day due to the delay.
GP surgery review: linden-medical-centre
Title: Zero focus on babies health and assessment
Rating: 2 out of 5
Visited: February 2023
Receptionists and getting seen hasn't been a problem, in fact when babies were concerned we got seen quickly within hours. 
I want to highlight the inability of some gps within the surgery to focus their attention on problems that babies have and stop treating them like adults. This resulted in me bringing my 8 month old child several times to the surgery, being made feel absolutely stupid even to the point when Gp shown me on Google the assessment they follow which he said resulted in no further action with a sick child. Only to the situation escalating and me begging the Gp to refer me to in Wexham. I was referred, "reluctantly" as Gp said. Then within hours my child was hospitalised with bronchiolitis and tested positive for Rsv and was tubed up. To me that Gp in the surgery should pay greater attention to babies and children and stop palming us off with "viral, nothing can be done", "they need to get stronger", or "take them out of nursery if you don't like them being sick"... this is both patronising, misogynistic and unhelpful and as proven by me, dangerous to the health and wellbeing of a baby or a child. This one Gp is tarnishing the reputation of the surgery in my opinion and is apparently "known" for this approach. Perhaps Gp Surgery should have Gps trained on paediatrics and listening to chests better. My son was diagnosed within 2 minutes by paediatrician in Wexham who told me that if Gp didn't hear the wheeze and crackle, then he must have been not listening! This isn't first time this happened to us; our first born has been treated just the same way and ended up in Wexham several times because Gp didn't act or misdiagnosed the issue.
I would love to say you should stay in this surgery, but that one Gp and experience with him has put me, my family and other local parents off.
GP surgery review: linden-medical-centre
Title: Left feeling stupid
Rating: 1 out of 5
Visited: November 2022
Phoned worried about myself and children, with terrible chesty cough bringing up horrible Flem for 4 days to the point we end up being sick and my youngest child was hardly eating or drinking.. got told nothing you can do for a cough wasn't even offered an appointment to be seen. to scared to phone back as left feeling stupid when you ask for help.
GP surgery review: redwood-house-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: August 2023
Thank you Redwood House surgery staff for your efficiency and kindness I always receive from everyone. I am proud to be a patient at your surgery
GP surgery review: redwood-house-surgery
Title: A big thank you!
Rating: 5 out of 5
Visited: July 2023
I didn’t know that I could post a review on here I just wanted to take the time out to praise the whole team at Redwood House Surgery, in Maidenhead, especially their Practice Manager. For all the help me and my parents received in getting my parent’s appointments/referrals sorted out. I don’t live local and they are both elderly with ongoing health issues. I can’t thank the practise manager enough for going out of her way to help us! Also for the  help/care they received at Redwood House surgery, thank you to everyone there .
GP surgery review: redwood-house-surgery
Title: Great GP surgery
Rating: 5 out of 5
Visited: June 2023
My GP Organised antibiotics and tests for me within an hour of a request from the hospital where I had minor surgery.
The doctors, nurses and staff at Redwood House surgery are brilliant. Always helpful, caring and considerate.
GP surgery review: redwood-house-surgery
Title: Responds well to Econsult
Rating: 5 out of 5
Visited: May 2023
I have needed to use econsult a few times over the last few weeks. Each time I have been really pleased with the efficiency of the reception staff.  They actually take note of what is being asked and act on it promptly. They respond by text or phone call and the whole issue is resolved without anyone having to waste time on the telephone or using up one of the precious appointments.
Well done Redwood House
GP surgery review: redwood-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
I would like to thank all the staff from Redwood House surgery for the efficiency and care I have received the last few months. The staff have gone above and beyond. Thank you all.
GP surgery review: redwood-house-surgery
Title: Great team practice
Rating: 5 out of 5
Visited: March 2022
On Monday 11/03/2022 I phoned the surgery for an appointment and I opted for a call back as I really wasn’t well to be holding  a phone. That call came from the receptionist and again she said a Doctor would call within a time limit.
The Doctor called and after a thorough verbal assessment, the Doctor needed to have a physical examination. She gave me an appointment  later that afternoon.
I had a thorough physical examination with a referral to the local hospital for an X-ray and to be followed up by a physiotherapist.
Thank you very much to the whole team at Redwood house surgery.
GP surgery review: rosemead-surgery
Title: Really great and caring team
Rating: 5 out of 5
Visited: December 2023
I completed an e-consult and was called back almost immediately by one of the very helpful doctors. She took time to listen and helped me with my concerns. All the team I speak to at Rosemead are polite, helpful and always doing their best to provide a great service. Lucky to have this practise locally and leaps and bounds better than our previous one. Thank you Rosemead.
GP surgery review: rosemead-surgery
Title: Excellent practice and service
Rating: 5 out of 5
Visited: November 2023
I have been a patient at Rosemead Surgery for many years and it has consistently provided an excellent level of service and care, from the receptionists who answer the phones to the practice nurses and doctors, everyone is pleasant, helpful and go the extra mile to make the patient experience the best it can be. I have used the online system a few times and have always had a call back really quickly.  This week the doctor called me back and when I couldn't get to the phone she sent me text messages and then called back again to check if she could be any further support.  She was understanding, and supportive and it was very much appreciated. I would like to thank all the staff and doctors for continuing to provide such a great service, it really does stand out and is greatly appreciated.
GP surgery review: rosemead-surgery
Title: Fantastic Service and Dr's that care!
Rating: 5 out of 5
Visited: October 2023
I want to make sure that people are aware of how good Rosemead Surgery is! they always come back very quickly and knowledgable after an Econsult and are extremely helpful and caring. I am very happy that I have joined the Rosemead Practice and I feel like I will always be well looked after.
GP surgery review: rosemead-surgery
Title: Unbelievable good practice
Rating: 5 out of 5
Visited: September 2023
This afternoon I submitted an econsult form and within 10 minutes received a phone call from a doctor with appropriate advice! I’ve used econsult several times over the last few years and I’ve always received a same day response. The doctors are always kind, understanding and very helpful. On one occasion the doctor phoned and spent about 30 minutes on an in depth discussion. I think the econsult service is an excellent way of delivering a first class service. The response can be tailored to the patient’s need whether this be an email, advice over the phone or a request to attend the surgery. Much more effective than trying to phone to get an appointment and then wasting both the doctor’s time and mine. 
All the doctors I’ve seen are great.
GP surgery review: rosemead-surgery
Title: Excellent all round care
Rating: 5 out of 5
Visited: September 2023
E-consult request for an X-ray on my knee. Response the next day and went to local hospital for this. Confirmed by the GP a few days later as severe wear & tear and offered a cortisone injection the next day. The same day I had a request for an orthopaedic msk assessment which was for 3 working days later. This all happened within 2 weeks! 
Excellent care and all round service. Thank you so much to our hard working GPS  and the Rosemead surgery staff.
GP surgery review: rosemead-surgery
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
I would highly recommend this surgery as the staff are very polite and helpful. All my queries and issues have been resolved in a swift manner.
GP surgery review: rosemead-surgery
Title: timely response
Rating: 5 out of 5
Visited: August 2023
Following an e-consult, the surgery responded within 30 minutes.  The prescription was in place within minutes.  A totally professional and friendly response as usual.
GP surgery review: rosemead-surgery
Title: Absolutely brilliant practice
Rating: 5 out of 5
Visited: July 2023
So helpful and so efficient. I have never known a practice so good. Fantastic amd I can't recommend them enough
GP surgery review: rosemead-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: March 2023
Just finished a screening process that’s taken 3 months. The practice has been really friendly and efficient…one GP even stayed on at work after hours to process the hospital appointment. The receptionists go out of their way to help without fail. The practice is a tribute to the NHS - which in turn (in my opinion) has been brilliant. Thank you Rosemead.
GP surgery review: rosemead-surgery
Title: Caring, Professional and engaged
Rating: 5 out of 5
Visited: January 2023
I have been using Rosemead Surgery since moving to the area during Covid Lockdown. The doctors and staff have been exemplary in their support ad service. This along with a strong personal engaged approach has always left me with a feeling of "they care". With any issue I have had they have responded quickly and efficiently pretty much on the same day I contacted them. They are proactive in finding solutions to some of my long term issues.
GP surgery review: ross-road-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
Thank you for the wonderful professional and friendly service. I would like to say a big thank you to Reception for all help recently with patience. Much appreciate the care and attention.
GP surgery review: ross-road-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Highly recommend attention to detail and very caring and considerate. Everything attended to in 18 minutes!
GP surgery review: ross-road-medical-centre
Title: They will never see you
Rating: 1 out of 5
Visited: April 2023
They won't let you book for the next day, even weeks out, only for today. By the time you get through to them on the phone (there is no voicemail) all "today" appointments are taken. Rinse and repeat the next day. You will effectively never be seen by this GP. Don't even bother registering, it's pointless.
GP surgery review: ross-road-medical-centre
Title: Caring and great practice
Rating: 5 out of 5
Visited: January 2023
Having to be consulted on a number of occasions during these winter months, at all times it was easy to get an appointment and be seen when necessary.  All the team from the receptionist to doctors were professional and caring at all times.  Thank you
GP surgery review: ross-road-medical-centre
Title: Extremely caring pharmacist
Rating: 5 out of 5
Visited: August 2022
The pharmacist rang with my blood test results and went through everything necessary for me without rushing and explained fully. I then went on to say I had some infected bites and he arranged to have a prescription sent to the pharmacy. I am very happy with this caring surgery.
GP surgery review: ross-road-medical-centre
Title: Best Practice
Rating: 5 out of 5
Visited: June 2022
I would like to say thank you to Ross Road GP Surgery. I feel that I am fully supported by them, while I am going through some medical problems.

They are very skilled in their chosen profession, dependable, attentive, polite and have very strong work ethic. I am pleased to say that all staff are very kind & caring, which I'd think is one of the most important quality in any medical profession.

I feel that I am very lucky to be registered with them as they provide a very high quality medical care. I strongly recommend this surgery if you are looking for the best medical care.

And thank you NHS for training top quality medical professionals.
GP surgery review: ross-road-medical-centre
Title: Great Doctors and efficient surgery
Rating: 5 out of 5
Visited: May 2022
Approachable and caring doctors, work hard to ensure patients are treated well and get the treatment they need.
GP surgery review: ross-road-medical-centre
Title: Not good
Rating: 2 out of 5
Visited: January 2022
Asked to see a docter,told couldnt,asked for repeat prescription,waited,didn't get it,phoned for repeat prescription and was told by reception that they've changed my prescription without even seeing me.went to collect it and they still sent the wrong one.they are useless.
GP surgery review: the-cedars-surgery
Title: Fantastic
Rating: 5 out of 5
Visited: November 2023
As someone who works for the NHS themselves as a nurse practitioner (both in A&E and in primary care) I understand the pressures. I cannot explain how wonderful this surgery has been. I registered earlier this year and asked for a routine (expecting two month wait) appointment for acne and was seen within three weeks.
 I am currently pregnant and have had a few problems with bleeding, hyperemesis and deranged bloods. I have been given appointments regarding this either the same day or next day despite putting a request on E/-Consult as a non urgent request.

The doctors and ANP I have seen have been amazing. Efficient, caring and kind- to the point where when i was vomiting a lot and keen to avoid hospital admission the doctor i saw advised me to take my newly prescribed medicine from the pharmacy and come back to sit in the surgery for 30 mins (where I would be visible) to make sure I could tolerate them.

Cedars has been absolutely exemplary and I am so grateful to you all. Thank you.
GP surgery review: the-cedars-surgery
Title: Constantly Impressed
Rating: 5 out of 5
Visited: March 2023
Since joining Cedars a few years ago I have been consistently pleasantly surprised by how compassionate, efficient and helpful all members of their team are. The reception staff are lovely, the GPs are thorough and kind and the nurse I’ve visited was also wonderful. 
It’s exactly what I want from a doctors surgery for my family and miles above what I expected.
GP surgery review: the-cedars-surgery
Title: Caring practice
Rating: 5 out of 5
Visited: February 2023
I've been worh the surgery 14 years and have always found all the staff to be caring kind and helpful. They listen and understand in the last month I've had a number of appointments for a medical issue and they have been outstanding
GP surgery review: the-cedars-surgery
Title: Wonderful practice
Rating: 5 out of 5
Visited: November 2022
I am very thankful to be a part of this surgery.  All service is excellent.  The receptionists are empathic, good listeners and provide efficient and swift answers.  The doctors and nurses have all been wonderfully attentive and thorough and have provided great medical input and interventions.  I couldn’t be more grateful to be a part of Cedar’s Surgery.
GP surgery review: the-cedars-surgery
Title: Great service
Rating: 4 out of 5
Visited: June 2022
I dropped by this morning to book an appointment for my son. The receptionist was really professional- she listened and came up with a solution.
GP surgery review: the-cedars-surgery
Title: Good practice
Rating: 5 out of 5
Visited: February 2022
Suffering with Covid I had to contact the surgery for an asthma puffer, I hadn’t had to use again until the Covid onset. The receptionist was extremely helpful and empathetic & caring and immediately arranged for one to be sent to a chemist that my daughter could collect it from. Having my asthma come back due to Covid was very alarming and the receptionists quick action put my mind to rest and helped me cope.