janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: poplar-grove-practice
Title: Bad practice
Rating: 2 out of 5
Visited: November 2022
Tried getting an appointment for my symptoms having trying for 4 days.i went through 111 and got them to call me but did here my phone ring .call the surgery and I was told I would have to call back tomorrow. 
This has left my mental health and it has stress me out and fell embraced due to my symptoms.
The recipient's are rude and want to know ever details,they are doctors.
GP surgery review: poplar-grove-practice
Title: Appointments
Rating: 1 out of 5
Visited: November 2022
I've been trying to get an appointment for nearly three weeks.  Told to phone in the past at 8am which I did today and was 16th  in queue.  Can't hang on that long while at work. Then phoned at 2.02pm today and message was clinical team has now reached it's safe working limit so no more appointments.  I've given up.  Wasting my time when I am working full-time.  Absolutely appalling.
GP surgery review: poplar-grove-practice
Title: Reception
Rating: 4 out of 5
Visited: November 2022
When I phoned today, I requested a call back.
The receptionist was excellent. The doctor I needed was not available she therefore arranged  an appointment next Monday after discussing my problem.
Thank you for your help.  I feel better when I discuss the problem with a person and not over the computer.
Please keep the service going.
GP surgery review: the-mandeville-practice
Title: They have had nothing but time patience and kindness
Rating: 0 out of 5
Visited: December 2022
I've had to use this GP Practice several times over the past 2 weeks for my children and they have been fantastic. Yes the phone wait is long but they are clearly over stretched and working hard. When I have spoken to or seen anyone they have had nothing but time patience and kindness.  
With the current stress of today with maybe not getting an appointment or getting the right medication due to shortages, they have provided and delivered every time.  
Thankyou and keep up the good work!
GP surgery review: the-mandeville-practice
Title: Worst GP Practice
Rating: 1 out of 5
Visited: December 2022
Have asked for repeat prescription,  should have been ready to pickup from Morrison pharmacy on 9/12, arrived at pharmacy and no medicine available as GP Surgery has  failed to send, the pharmacist said call your Surgery,  to which I did. Spoke to someone  at approximately 5,50pm and was told Surgery  will send prescription now and should be  ready to pickup tomorrow 10/12/22, again go to Morrison pharmacy to be told that prescription has not been forwarded by Surgery.  I am a diabetic patient and was given loan medication to get by. Monday 12/12, go to Surgery after work to ask what is the issue, to which the reply was it has been sent to Morrison pharmacy earlier that day. 2 wasted trips to pharmacy,  3rd time lucky, this happened previously,  which I stated. I was been told about  shortage of  staff, too many patients,  really not what I  want to hear. Rated 0 out of 5
GP surgery review: the-mandeville-practice
Title: Infuriating
Rating: 1 out of 5
Visited: December 2022
Called regarding an appointment to listen to my sons chest as advised by GP as no one called me on the day that the gp said that, appointment given at 1 and I explained my son is at school is there a later appointment, the lady on the phone then had the audacity to ask if he needs an appointment when he’s gone to school, I explained I think it’s more asthma related which I did say to the GP who was lovely! The receptionist how ever was rude and patronising and not helpful. I’m not stupid and would not call you for the sake of it, I’m a district nurse myself and I think that her attitude was appalling.
GP surgery review: the-mandeville-practice
Title: Shambles
Rating: 1 out of 5
Visited: November 2022
I'm currently signed off with Anxiety Disorder and have to get a new "fitnote" every 2 weeks, which in itself causes more anxiety. I called on the 15th as my previous one expired and previously I rang up for a new one and they would text it to me on pdf. I was told I now had to come in to fill in a form. I was given a small photocopied piece of paper with some of the text missing which I filled in and was told it would be ready "in a couple of days". I called again this morning (the 18th)as I still hadn't had it and was told I should have it by 3pm today. At 4pm i didnt have it still so i called them and as I got to number 1 in the queue I was disconnected. I called back immediately and was number 1 in the queue and was on hold for over 10 minutes. I decided to drive up despite bad traffic and when I got there people are queuing out the door. When I finally see a receptionist she tells me it isnt ready still, but goes away and comes back with one from last month which was no good to me at all. Told I may not get it today now and they are closed all weekend. So my anxiety is now at a high level again despite all the work I've put in with cbt because of the incompetence and misinformation from this place. My workplace want my fitnote asap and I cant provide it, yet I'm in no fit state to return to work. They have no sympathy or empathy and just want rid of you. Very very poor experiences here.
GP surgery review: the-mandeville-practice
Title: Absolutely Awful!
Rating: 1 out of 5
Visited: November 2022
This surgery is not fit for purpose. It is so disorganised it beggars belief. The receptionists have no empathy whatsoever. You continually get conflicting information depending on who you might talk to, there is never any consistency in what you are told and no one ever apologises or takes any ownership to resolve anything when this happens. The surgery as a whole is seriously failing in the level of care it is currently providing to their patients, especially those with anxiety and mental health problems.
GP surgery review: the-mandeville-practice
Title: Very long telephone wait
Rating: 1 out of 5
Visited: September 2022
The wait to get through on the phone is horrendous, over 40 mins from 8th in the queue.
Also no communication regarding results, left chasing up later in the afternoon despite calling the surgery at 8am and hearing nothing back. 
Communication with the surgery itself is just awful. 
Once/twice a week a drop in clinic should be run to allow people to turn up and take a ticket and be prepared to wait their turn. 
The whole call & request a call back and then wait by your phone for an entire day is not practical at all. Nor able to book routine appointments in advance, only able to call on the day at 8am which isn’t practical for people completing the school run or going to work as on hold for such a long time.
GP surgery review: the-mandeville-practice
Title: Poor Practice
Rating: 1 out of 5
Visited: September 2022
Cannot get a face to face appointment to diagnose 5-year-old child, will only do appointments over the phone, how can you diagnose something you can't see?
Ridiculous, also whole waiting in the very large queue that lined up in the waiting room, out the door and into the Car park, you can hear everything, people's problems, their name, date of birth, address, phone number, medication they are on, etc, scammers don't need to cold call you, just stand outside a doctor's surgery and take down all your details.
This surgery is possibly one of the worst in the county, possibly even the country.
GP surgery review: the-mandeville-practice
Title: Trying to speak to a doctor
Rating: 0 out of 5
Visited: September 2022
The Mandeville Practice is under-staffed, not enough reception staff to cope with the amount of patients they have. I also rang them to get advice from a doctor after having an operation before returning to work.  
I got to number 4 in the queue, then I got cut off. I re-rang again, eventually got through to be told all appointments that day had gone, try again Monday. No sympathy at all after wasting my time, over 2hrs in their phone queue.  
I re-rang on the Monday, again got to number 4 in the queue and got cut off, wasting another 45 minutes. They obviously have big problems with their phone line.  
I went to the surgery to ask for a telephone appointment that day, again 1 person on reception, I couldn't hear what they were saying and they were in no rush to help. They said someone would call me later today. I waited all day and NO call. Not happy at all with the service, it's just getting worse.
GP surgery review: the-mandeville-practice
Title: Can't fault the surgery at all
Rating: 4 out of 5
Visited: August 2022
I very rarely go to the doctors unless I absolutely need to (normally head to the pharmacy first) however I recently needed to go and although it took a while to get through on the phone (which is the same at most other GP practices) I was given a phone call and spoke to a GP the same day and prescription was sorted and sent to my requested pharmacy. Really couldn't fault the service at all.
GP surgery review: the-mandeville-practice
Title: The worst practice
Rating: 1 out of 5
Visited: June 2022
There won’t be enough characters to complain but I never had a good experience with them. I am rarely asking for help from my GP practice, I rather wait until 6pm and call 111 becuase they never have any appointments, childrens no priority, illness type doesn’t matter either… and anyway you are lucky is someone is answering the call. I am currently on the line with them for exactly 1 hour and 14 minutes and still waiting…
Last time I went there the reception was all silent and relaxed with no phone ringing but I was waiting on the line for 50 min. I had to go straight there carrying my child who was really unwell with 40 temperature and they told me to go home cause they don’t have appointments. I took a seat and called 111 and in 5 min a doctor called me in to see my daughter…
It is absolutely ridiculous!
GP surgery review: hedena-health
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
Helpful reception, didn't have to wait long, doctor listened and was thorough and professional as you would hope. Thank you!
GP surgery review: hedena-health
Title: Great urgent care
Rating: 5 out of 5
Visited: January 2023
I had a chest pain and I contacted 999. Next morning I contacted GP and the doctor immediately gave me an appointment for check up, blood test and ECG. After all done in short time, we had follow up discussions and everything was very smooth experience. I am going through further check up and I am very glad and satisfied about my GP service. Amazing people!
GP surgery review: hedena-health
Title: Great experience
Rating: 5 out of 5
Visited: January 2023
I received great treatment from everyone I spoke to and saw face to face,my Gp,the receptionist, the triage member of staff. In this time of great stress for the nhs,I couldn’t have had better treatment!
GP surgery review: hedena-health
Title: Prompt and helpful service
Rating: 5 out of 5
Visited: January 2023
I made contact today with the service today regarding my 3 year old daughter. I was called back that day and seen about 20 minutes later in person. The GP I saw put my daughter at ease and was extremely kind and understanding. He explained everything with the utmost care, reassured us and ensured he was patient centered with choices.
GP surgery review: hedena-health
Title: Comfortable interaction
Rating: 4 out of 5
Visited: December 2022
Responsive staff , felt listened to and understood . Good outcome for me . Felt satisfied my concerns were heard
GP surgery review: hedena-health
Title: Best Practice in Oxford
Rating: 5 out of 5
Visited: December 2022
Always excellent. From the receptionist  to the Nurses and Doctors.I like that they will ring and speak  to you and see you if needed.I was with my old Doctors from the day I was born and was really worried about changing but I wished I'd  done it a few years ago. The whole  team are excellent.
GP surgery review: hedena-health
Title: Good surgery
Rating: 5 out of 5
Visited: December 2022
Had an appointment quite quickly and was seen by the doctor on time. This was a useful to explain to the doctors my symptoms and after was diagnosed and a cream was recommended and a prescription was given to me so I could get the medicine from the nearby surgery the next day.
GP surgery review: hedena-health
Title: Very quick return call
Rating: 5 out of 5
Visited: December 2022
I submitted an e consult and received a call back later the same day. As always the staff are courteous and caring. They listened to what I had to say and provided advice and treatment. I have always found the practice response time very good and the advice and help received friendly and supportive
GP surgery review: manor-surgery
Title: Efficient, accessible, caring and skilled
Rating: 5 out of 5
Visited: August 2022
I was given an appointment in less than 24 hours with a GP. The online system and communication back from the practice was really clear and efficient. The GP was kind and knowledgable and also prepared to give a view/opinion for which I’m really grateful. Thank-you!
GP surgery review: manor-surgery
Title: Wonderful treatment from  people who care
Rating: 5 out of 5
Visited: July 2022
We have recently joined the practice from another nearby and the difference has been amazing. The staff take immense trouble and the doctors could not do more. One gave me his mobile phone number in case of emergency hospital admission over the weekend. We are so grateful.
GP surgery review: manor-surgery
Title: Patient service No.1 every time
Rating: 5 out of 5
Visited: July 2022
Another courteous, professional and efficient receptionist sorting me out with an appointment with my actual GP and not just another available doctor. Even with their computer going down mid-booking, they manage to stay cheerful and focused whilst getting the job done. Great practice, we are lucky around here.
GP surgery review: manor-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: June 2022
I'm so happy with this GP practice. I contacted them twice this month via electronic form. I got a phone call back in less than 30 minutes. The staff is very friendly and efficient. I can't possibly find any fault in the service.
GP surgery review: manor-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2022
I just wanted to say I have been at the practice for many years and have always had the best possible experience.
GP surgery review: manor-surgery
Title: Wonderful practice
Rating: 5 out of 5
Visited: January 2022
I'd particularly like to thank the receptionist who sorted out a prescription for my wife, delayed at the pharmacy. Also the people involved in your excellent vaccine clinics. And the whole practice for just being so generally efficient.
GP surgery review: kingswood-surgery
Title: Great surgery
Rating: 5 out of 5
Visited: January 2023
Have been seen a couple of times this month. Calls were returned to me, and even reception phoned me back. I noticed a big turn around at kingwood and more patients inside surgery. I  Think Kingwood is turning things around. Hallelujah
GP surgery review: kingswood-surgery
Title: Kingswood
Rating: 4 out of 5
Visited: January 2023
I was seen and examined unexpectedly. The senior nurse practitioner was understanding and sympathetic to what I had attended for. Discussed in full the problem
GP surgery review: kingswood-surgery
Title: A New all-time Low
Rating: 1 out of 5
Visited: December 2022
I was just sent home from Hospital after a mild TIA, No paperwork, just a post release phone call to increase medication. I tried to call this surgery at 10:30 am Monday for further advice and all that happened was the call was dropped immediately, no answer no recorded message, nothing. It is a total disgrace. Does patient care not exist anymore.
GP surgery review: kingswood-surgery
Title: No appointments
Rating: 1 out of 5
Visited: November 2022
I phoned to ask for an appointment for my young child as the NHS 111 online questionnaire service had recommended an urgent GP appointment. Before even asking my name or problem I was told I should have used the online service at 8am.  I explained that I hadn't been able to access it that morning and was told by the receptionist that if I really needed an appointment then I would have prioritised my health, thank you, goodbye and they hung up.  I understand that the staff are under pressure but this level of service is dangerous.  They didn't ask me what my problem was, who the appointment was for or advise me of an alternative option.  What if someone rings who is having a mental health crisis or has a child with potentially life threatening symptoms?  Try again tomorrow without even asking the most basic triage questions is just not good enough.  The online booking system is totally flawed if it doesn't have some flexibility beyond 8am - children especially can take a turn for the worse from one hour to the next and to be told at 9.30am to prioritise their health more efficiently and you may get an appointment tomorrow is not good enough and could have consequences that don't bear thinking about.
GP surgery review: kingswood-surgery
Title: Appointment request
Rating: 5 out of 5
Visited: November 2022
I think the system to request an appointment is a great way to speak to a medical practitioner. I appreciate all medical problems cannot be resolved over the phone but I my phone call within 24 hours triage and further action to be taken by me. Excellent service. Thank you.
GP surgery review: kingswood-surgery
Title: Once you get in the system it’s ok!
Rating: 3 out of 5
Visited: November 2022
Trying to get an appointment,  initial
Contact or follow up is extremely challenging - even for me as a computer literate person. Once It was agreed I could have a followup appointment I was given a 5 hour window to wait for a phone call. This isn’t acceptable when, if I’d come into surgery I would have been given a time - whey can’t that happen with phone calls?  Understandly they may run late but it would ease the anguish of waiting 4.5 hours as I have today for a call that last 3 minutes.
GP surgery review: kingswood-surgery
Title: Good when you can get through and past reception
Rating: 2 out of 5
Visited: October 2022
This surgery has a serious issue with dealing with enquiries. I went to the surgery to try to book an appointment to see someone and was sent away being told to use text service. I subsequently did and was advised a reply would be received within 2 days. A week later I had to try and call to chase. After 5 attempts and 45mins on the phone I was able to explain my predicament.  When I spoke to the nurse practitioner she was excellent, reassuring and understanding.
GP surgery review: kingswood-surgery
Title: Dreadful
Rating: 1 out of 5
Visited: September 2022
Surgery always closed for some unforeseen circumstance, closed again today for some training. When you finally get to book an appointment it is for coutof weeks time and there is no email or any confirmation. Absolutely shocking surgery. Waste of space, time and money
GP surgery review: kingswood-surgery
Title: Online nonsense
Rating: 2 out of 5
Visited: August 2022
I have been told by Kingswood that the crazy online, so called, appointment system is coming to all practices. If this is true the NHS needs to rethink it urgently. For a start it’s not and appointment system, it’s no more than first contact triage. If you are feeling ill or concerned about something it just adds to the stress or anxiety you may have. It has made Kingswood even worse to deal with. I am sure lots of patients can be time wasters but we shouldn’t all be tarred with the same brush. It should not be so difficult to see a doctor/nurse. Patients should come first, not the practice.
GP surgery review: kingswood-surgery
Title: Avoid
Rating: 1 out of 5
Visited: May 2022
What the hell is going on with these so called doctors it’s a joke! You ring the surgery for an appointment to find out your 22 in the cue it’s been the same for years they say they are waiting for a new phone system I was told that over a year ago! The system there clearly not working I think it’s time you had a staff meeting and updated the staff on how to be polite after all you tell us before we get to the cue!! And if your not dead when u get to speak to the receptionist you are told all appointments are fully booked and to call back at 2.pm
It’s a complete joke I really feel for all the G.P.S and the receptionist that work in that place whoever came up with that idea deserves to be sacked! 
Please get it sorted otherwise there is gonna be a death on your hands
GP surgery review: priory-surgery
Title: Poor Approach
Rating: 1 out of 5
Visited: March 2023
Doctors refused to see me a number of times over an on going issue. Ended up being admitted from the walk in centre to hospital and being treated there. How can it be acceptable not to see patients who clearly need treatment.
GP surgery review: priory-surgery
Title: Appointment
Rating: 2 out of 5
Visited: February 2023
Phone is never answered off the hook.Difficult to speak to anyone.After 9 calls are not taken .Poor service
GP surgery review: priory-surgery
Title: Find another gp surgery.
Rating: 1 out of 5
Visited: February 2023
Firstly took 240 engaged calls to get through to make an appointment to see a doctor, the second time I had call 5 days later, 384 engaged calls before I got through, then 27 minute wait in the call queue before answering, then to be told repeat prescription would have to be reviewed even though the Doctor instructed me to call and request more antibiotics if they were working.
 So now I have to hope the infection does not return while someone other than the doctor decides if i am worthy of another coarse of tablets.
Over an hour and a half on the phone for absolutely nothing.
I fear for the NHS!
GP surgery review: priory-surgery
Title: Getting an appointment
Rating: 1 out of 5
Visited: February 2023
Forget trying to get an appointment here....I've called for the last 3 days and when I finally get through after over an hour and 30 plus calls, there are no appointments left and I can't book in advance.  Truly terrible....
GP surgery review: priory-surgery
Title: Can never get an appointment
Rating: 1 out of 5
Visited: January 2023
I have rung twice to get an appointment. Both times after holding for over 5 minutes, I'm told that all appointments have gone for today.  So I ask well can I book one for another day? No, you have to ring at 8am on the day. there's no other way.  I'm worried about a lump and feel quite distressed about this.
GP surgery review: priory-surgery
Title: No appointment system
Rating: 1 out of 5
Visited: January 2023
I’m afraid every time I try to contact this GP I am left very frustrated. The phone system can only allow 5 calls waiting, so when trying to call in the morning to get an appointment you can’t even get through. When you finally get through you are told there are no appointments and to call back the next day. I am sure everyone who finally gets through is left frustrated after trying for so long…no wonder the receptionists are always so rude because they are probably dealing with everyone’s frustrations. The appointment system does not make sense…you can’t book an appointment in advance and it’s impossible to see a doctor face to face. Have no time frame when the doctor will call, so have to put your life on hold whilst waiting all day for your call back. Very difficult. Some of the doctors are lovely and have really helped, but it is very difficult when you can’t get a face to face appointment. It’s just not good enough and doesn’t make any sense. Clearly all of the reviews here should send a message to sort out this failing system? Covid is no longer an excuse I’m afraid. No wonder hospitals are at their limit when GPS such as this are not working for their patients. Sort it out Priory!