janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: balmoral-surgery
Title: Rude reception staff
Rating: 1 out of 5
Visited: December 2023
I have contacted reception a number of times in the past 2 weeks and I generally find the reception staff quite rude.  This is not the first time that I have experienced this at this surgery there is one particular reception staff who you know if you have to speak to her that she going to be abrupt/rude to you. 

When you can get an appointment with the Dr then I can not speak more highly of them but trying to get an appointment is difficult.  I have stopped bothering to even contact the surgery due to the attitude of one particular reception staff and the fact that I ring from the time they open and can never get an appointment so now I go to the walk in center in deal to see a Dr. I have now been told by the walk in center that I have to see a Dr at my surgery and that I need to do an online request but Balmoral are not accepting these. You use to be able to get same day appointments but this clearly is no longer available.
GP surgery review: balmoral-surgery
Title: Exhausted mother
Rating: 1 out of 5
Visited: November 2023
Today I tried to organise a repeat prescription for my 15 year old daughter. This is impossible! My two, only two options are call the surgery at 8 am and wait on the phone for 30 minutes, but this is not possible as I am at work ( a school) and cannot make a private call and option 2: Email consult, but only between the hours of 8am-10am. Again I am at work and unable to access my personal email. Asked and asked how else I can oprganise to be able to get my daughters medication and they said no  other way they are my only options......what do I do? So now I am having to go to the local hospital to see a doctor to hope that they will write the prescription. I know this is not the receptionist's fault. I did ask to speak to somebody who could help me, but was told there was no further help available. How are people who work supposed to  get the help they need from their doctors surgery when all aoptions open to them  excluded them. I have been with this surgery for more than 15 years and am absolutely appalled how I am not able to access  medical help for my child.  Now having to go to an already overstretched hospital for real emergencies, where this should have been a very simple problem to solve. Very very disappointed.
GP surgery review: balmoral-surgery
Title: Great service
Rating: 5 out of 5
Visited: August 2023
I was very pleased with the attentive and caring attitude of the doctor I saw. She offered advice on the way forward with several of my ailments and I was very satisfied with the outcome of our consultation.
GP surgery review: balmoral-surgery
Title: Inaccurate posted opening times
Rating: 4 out of 5
Visited: July 2023
NHS Website and notice on surgery door says the practice is open on Wednesdays: 0830 to 1830.
Not so today - several people in the car park finding it closed
GP surgery review: balmoral-surgery
Title: Very unhelpful
Rating: 1 out of 5
Visited: June 2023
I have found a lump under my arm! I emailed the balmoral surgery to see if I could get an appointment, I got an automated reply saying to ring the surgery. When I rang I was told no appointments were available, to ring 111 or go to laocal hospital. This is my registered GP and it it’s not the first time this has happened. I’m worried.
GP surgery review: balmoral-surgery
Title: Very caring service
Rating: 5 out of 5
Visited: April 2023
Having recently been discharged from hospital I cannot fault the service I have received from all the staff at Balmoral - from my GP to the receptionists.  I have found them all to be thorough, caring and patient. I realise that there can be a problem sometimes getting through on the phone but we are still living in difficult times .
GP surgery review: balmoral-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: April 2023
My daughter went on the e consult regarding her problem and same day got a call from a female doctor. The doctor was amazing and helped her with her problem. The tablets have worked and with suffering for months she now has found medication that has really helped and is working for her
GP surgery review: st-richards-road-surgery
Title: disappointing phone waiting times
Rating: 0 out of 5
Visited: May 2023
I phoned the surgery at 2.10pm on the 30th May to get blood test results and I was told "you are number 2 in the queue, by 2.30pm (20 minutes later), I was told "you are number one in the queue" my call was not answered until 3.00pm. Surely two previous callers do not take 20 and 30 minutes each to get a response from the operators and make appointments or give results of tests, this seems to be an inordonate period of time to wait on the phone to get a response, it also gives a false idea of being number one or two in the queue, I did not expect to wait almost an hour to speak to an operator being told I was number two and then one. I would appreciate a response and an explanation of why it takes so long.
GP surgery review: buckland-medical-practice
Title: Meeting the needs of patients
Rating: 5 out of 5
Visited: January 2024
Great practice, always willing to take the time to listen to the needs of patients. Seen in a timely manner. Friendly and approachable staff. Professional and meeting the needs of their patients.
GP surgery review: buckland-medical-practice
Title: Excellent medical practice
Rating: 5 out of 5
Visited: December 2023
Buckland medical practice has been my main surgery for over 40 years .
I have always been given professional guidance and support throughout these years.
The Gps have varied over the years, but all have been exemplary within their professional advice and support .
They have always put my well being first, and should a face to face be required, then this will be recommended. 
I wouldn't want to be at any other practice other than Buckland Medical practice!
The Doctors,  nurses and receptionists are all exceptionally very good indeed, the staff always make time for you at this practice. 
Thank you all very much.
GP surgery review: buckland-medical-practice
Title: Completed e consultation and seen with 1 hour
Rating: 5 out of 5
Visited: November 2023
I dont know why people complain. 
Seen within 1 hour of completion of e consult.
Dr requested a ultrasound which was done in 2 days
GP surgery review: buckland-medical-practice
Title: Amazing Practice
Rating: 5 out of 5
Visited: November 2023
I’m a full time carer for my father (91).
He has repeated UTI’s ,within 2 hours from first call to surgery Dr prescribed Anti Biotics for my father . Because of the prompt treatment given, we have very likely avoided a stay in hospital. I feel as a carer that it’s incredible and completely necessary to have a good relationship with the  practice as part of my fathers care team.
I can’t praise the whole team at Peter Street enough.
GP surgery review: buckland-medical-practice
Title: good service and friendly
Rating: 5 out of 5
Visited: October 2023
my wife and I both went for our blood tests and were greeted by a friendly receptionist and seen on time by the nurse - happy with our dealings with this practice
GP surgery review: buckland-medical-practice
Title: very nice GP
Rating: 5 out of 5
Visited: October 2023
I had a phone call from a lovely |doctor who explained in detail my blood test results - I wasn't hurried and made to feel I was listened to - very nice Dr and efficient service Thank you !
GP surgery review: buckland-medical-practice
Title: Temporary Patient
Rating: 5 out of 5
Visited: September 2023
Im a uni student in southampton, and had come home for the summer- however being so far away from southampton, i cannot get access to my own GP most of the time. Now thats a story for another day, but I am so thankful for Peter Street surgery under the Buckland umbrella of GP practices. In early September 2023, i noticed that my period had been rather… lengthy. My mother and I managed to get myself registered as a temporary patient on a Thursday midday, as we rushed to prepare as we had a holiday abroad planned the next week Tuesday! Now I usually have a regular cycle, 5 days etc etc. However this cycle was lasting over a week, at the time i made an E-consult, it had lasted around 10 days. I put in my e consult at around 0810 in the morning on Friday (the day after I was registered), and spoke to a Dr; we agreed to just keep an eye on things over the weekend as I didn’t want to take medication that may not be necessary, and in the future I may need further examination if my next cycle was as lengthy; understandable! Now, the weekend had been and gone, and i was still on my cycle, approaching almost 2 weeks bleeding. I decided to put in another econsult, as I wanted to see if i could take some medication to stop the bleeding and allow me to enjoy my holiday (that we would be leaving for the next day…). That same Monday, at midday i was phoned by a different Dr; we agreed that the cycle was abnormal and what the best course of action was. I was prescribed txa, which was sent to a pharmacy of my choice near where i was staying for the summer. I was able to pick up the medication on the same day and start taking it. The bleeding stopped about 3 days after i had started the treatment and I was able to enjoy the majority of my vacation abroad!
 tldr; This has probably been the best medical care i have received from a GP practice. They have been quick, understanding, they take the time to discuss options with you and they listen to concerns. Thank you Peter Street Surgery :)

*The only downside to this practice is the attitude from the receptionists, however it seems to be the case with every GP practice these days, so please dont let them discourage you from this practice!!
GP surgery review: buckland-medical-practice
Title: Great surgery
Rating: 5 out of 5
Visited: May 2023
We were moved from our previous surgery after moving out of their ‘catchment’ area. We moved to this surgery and couldn’t be more pleased. The help has been there whenever myself and my family have needed it. I dreaded moving surgeries, however, it was the best thing that could’ve happened! After waiting for many years for help for my child, we finally got the help after contacting the doctor at our current surgery. It felt like no one cared or would listen before.
Thank you to all the staff
GP surgery review: high-street-surgery
Title: Extremely poor people skills
Rating: 1 out of 5
Visited: May 2023
The patient was made to feel like they were wasting the doctors time. They were scoffed at, dismissed, and what they said was barely acknowledged. The patient booked the appointment because they were genuinely concerned, it is an absolute disgrace to treat vunerable people in this manner.
GP surgery review: high-street-surgery
Title: Fab surgery and service
Rating: 5 out of 5
Visited: March 2023
w:  I called at 8am as everyone is advised to do, I was advised I would  get a call before 9am which I did. Dr was fantastic as always,  and by 11am my script etc was all ready for collection
In all the years I have been at the surgery service has always been good from all staff
GP surgery review: st-james'-surgery
Title: Good Reception people and great all round
Rating: 5 out of 5
Visited: July 2023
Good people to deal with.  Touch wood I cannot recall any problems.  There seems to be a nice approach from the reception team even if your question might be a little tricky.
GP surgery review: faversham-medical-practice
Title: poor service
Rating: 1 out of 5
Visited: March 2023
I have been waiting  6 weeks MRI results i received a letter today stating that the surgery now as these results and i need to book an appointment to discus these i have been told the first available appointment is in 1months time this means that i will have had to wait 2.5 months to get the results i think that this is totally unacceptable
GP surgery review: faversham-medical-practice
Title: Excellent Urgent Treatment Centre service
Rating: 5 out of 5
Visited: October 2022
I attended the UTC and the service was quick, professional and caring. The health practitioner I saw took the time to do a thorough examination, phoned through to The William Harvey hospital and ensured I had an outpatient appointment for that same day. 
The UTC at Faversham showcases how good our NHS really is.
GP surgery review: newton-road-surgery
Title: speedy service
Rating: 4 out of 5
Visited: December 2023
On getting through to the receptionist, she made an appointment for me the same afternoon to see my own named doctor. That doctor went over and above the requirements to refer me quickly online. I was pleased to meet her and see her efficient and caring nature and how much she enjoyed her job in spite of the obvious difficulties these days. The teams need everybody's support in these difficult times that are not caused by themselves.
GP surgery review: newton-road-surgery
Title: So helpful and efficient
Rating: 5 out of 5
Visited: December 2023
I always receive a phone call on the same day when I use the eConsult as I did on this occasion. The GP referred me straightaway for the treatment I required and I was then contacted by the surgery the next day as they had a cancellation. All the staff I encountered were excellent and I really feel they should be commended.
GP surgery review: newton-road-surgery
Title: Help for my Mother
Rating: 4 out of 5
Visited: November 2023
My mum has been a patient at Newton Road for many years and she has had amazing care.  Sadly, in the the last few years my sisters and I have found that there is no joined up thinking or holistic approach to the care my mum receives. She is 87 and suffers from chronic pain from arthritis, as well as other ailments that she receives medication for.  She manages the pain with patches and this was fine until they decided to change the patch.  This is because they are worried about her liver and kidneys. They have now changed her blood pressure pills too.  She now doesn't sleep and as she says, Im 87, I just want to be out of pain.  From being a very gregarious independent lady, it seems she has lost the will and can't be bothered with anything. This is ridiculous. Why can they not leave things when they are working, or if they are worried look at the patient as a whole and how the changes will affect her. She has complete capacity, but they are not listening to her.  I have now stepped in to try and advocate for her, but it is obviously very difficult to get an appointment and you cannot talk to anyone. There isn't even an email that you can contact the surgery with to express your concerns. Hence me writing on this.
 I would very much like to talk to someone that could possibly help me get to the bottom of this. 
My fear is that my mother will be so tired she will fall and end up in hospital. My mother would in all likelihood not come out and this would cost the NHS a lot more in the long run!
GP surgery review: newton-road-surgery
Title: Seamless, professional and caring coil change
Rating: 5 out of 5
Visited: October 2023
I had my coil changed on 3rd October 2023. This was my first coil change so I was a little nervous going in to the appointment.the Dr and chaperone really put my mind at ease, explained the procedure fully and again at each step. All I can say is, wow and thank you! You reassured me, made sure I was comfortable throughout and I have to add, I didn't experience pains anywhere near what I had imagined. The only feeling I had was a very mild discomfort woth the old coil being taken away, but that was very minimal.

The Dr did also find a cyst on my cervix at the time of the coil exchange, and has done a referral for swabs to be taken but assured me it doesn't look like it is anything nasty, but she wanted to be safe and have it checked. 

Thank you all staff at Newton Place!! You're truly amazing
GP surgery review: newton-road-surgery
Title: Thankyou
Rating: 5 out of 5
Visited: April 2023
I just wanted to write to express my thanks and gratitude to all the staff, nurses and doctors who have cared for me over the last few months. Off all the professionals involved in my care, as a team you're by far the most reliable and you have offered me the most care and support when I need it. Thankyou for your caring, empathic approach and most importantly a reassurance that despite how busy you all are you continue to be responsive and pro active to my needs. Kindest regards Gemma
GP surgery review: newton-road-surgery
Title: Best Practice
Rating: 5 out of 5
Visited: March 2023
All the consultations I’ve had at this practice have been excellent. But the last two have been exceptional. The last GP I saw has a brilliant future ahead. Unbelievably thorough in questioning and examining me. It’s so reassuring to have such a great team looking after their patients in an exemplary manner. 
Sincere and grateful thanks.
GP surgery review: newton-road-surgery
Title: Great service in difficult circumstances
Rating: 5 out of 5
Visited: February 2023
A very busy practice and yet fantastic service. Reception staff were calm and very helpful. The GP went university and beyond with her advice. Amazing experience all round.
GP surgery review: newton-road-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: January 2023
I have had the most fantastic service from Newton Place in the last 2 weeks. 3 face to face appointments in 3 days, professional, kind and knowledgeable staff and rapid onward referrals made.
At least 6 different staff at the Practice have been involved and all have been excellent.
Thank you
GP surgery review: newton-road-surgery
Title: Had great experiences everytime
Rating: 5 out of 5
Visited: January 2023
I've moved around a lot and been to many GPs and honestly have had nothing but great experiences here. I have always managed to get appointments when needed. Been seen quickly. Had very friendly Drs and nurses who listen to my concerns. Having the option to do E-consult too has made a huge difference. I often struggle to say what I need to over the phone but having that platform to explain my concerns and feel listened to (which I know the doctors read too) has been a game changer and really helped me articulate my issues, and also allows the right course of action without wasting appointments if they can be solved in another way. I also think the clinics they run are great and very useful. Thanks to the staff for all their hard work! You are appreciated by your community!
GP surgery review: newton-road-surgery
Title: Difficult to access
Rating: 1 out of 5
Visited: January 2023
I tried to use the econsult before 1200, as it closes after 1200. This is the way the surgery recommends accessing its services.

It was already closed even before 1200.
GP surgery review: church-road
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2022
I was concerned about one item on my repeat prescription and decided to drop in a written note of explanation to the surgery,  as I thought that there was no need to take up the Doctor's time on the phone or in person.  Within a few hours I had received a text on my mobile to say that the requested change had been made.  I don't believe that it would would be possible to improve on that very helpful and prompt response.  I have always been very happy with this surgery.
GP surgery review: church-road
Title: Excellent service
Rating: 5 out of 5
Visited: November 2022
On a visit to the nurse for my annual check up I was seen promptly and treated courteously and professionally. My questions were answered to my satisfaction.
GP surgery review: church-road
Title: Best Practice around
Rating: 5 out of 5
Visited: November 2022
Face to face, understood my problems and delt with them efficiently and saw me on the same day. Referrals written to outside agencies for further treatment and diagnosis
GP surgery review: church-road
Title: The extra distance
Rating: 5 out of 5
Visited: November 2022
Everyone’s time and dedication is excellent and much appreciated. Seems to way exceed what I hear happens in other practices and areas. Thank you all!
GP surgery review: church-road
Title: Fantastic Surgery
Rating: 5 out of 5
Visited: October 2022
A wonderful little surgery, excellent, friendly, kind and caring staff. Can book appointments and be seen face to face within a couple of days. Various illnesses going on within our family but looked after very well and could not ask for more. Thank you
GP surgery review: church-road
Title: Thorough and dependable surgery
Rating: 5 out of 5
Visited: September 2022
The GP has good empathy with his patients. In my case, following eConsult, he called me, made fairly accurate assessment based on the information I could give him and referred me for a MRI and ultimately to a consultant for further investigation. He reported back to me just as soon as the results became available.
GP surgery review: church-road
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
On the date quoted I was seen by Dr Marshall who completed a thorough examination which resulted in referral to a specialist. I cannot speak too highly of the attitude and efficiency of all staff in the practice.  My wife has also been seen and concurs with my views and we have great confidence the monitoring of our health.
GP surgery review: harbour-medical-practice
Title: Kind caring and efficient
Rating: 5 out of 5
Visited: May 2023
I work for the NHS but not at this practice. I know how tough general practice is at the moment. The staff and doctors have been amazing whilst I have been unwell for the last few weeks.
GP surgery review: harbour-medical-practice
Title: Contact
Rating: 0 out of 5
Visited: February 2023
Have tried several times to contact them this morning as I was informed someone would contact me on Monday now Friday and an automated message stating opening times then line goes dead
I rang gone 9 am the message states open at 0830 on a Friday  not happy
GP surgery review: new-lyminge-surgery
Title: It works!
Rating: 5 out of 5
Visited: April 2023
I have had reason to repeatedly contact this surgery over the past 6 weeks due to an acute situation
On every occasion the surgery have met my needs in a fast and empathetic fashion. 
I started each contact with an Econsultation and the response, advice and action has been on the same working day.
A brilliant service - Thank you
GP surgery review: new-lyminge-surgery
Title: Prescribes old medicine your not on anymore
Rating: 1 out of 5
Visited: August 2022
My repeat prescription was never sent to the pharmacy, Phone up to chase it up and they send it to the pharmacy. Collect the prescription and they’ve sent one that I’ve not been on for 5 months! 

Phone the surgery and have the most rude and unhelpful lady who’s told me they have no record of my newer medicine. 

Still not got my prescription!