janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-limes-medical-centre
Title: Telephone message
Rating: 3 out of 5
Visited: August 2022
I hung on the line for 21 minutes hoping to get test results and then gave up.  It's not urgent, I'll try again.  But this new message you have: 'your call is very important to us, please wait for the next available agent' ... I kept a running total and had heard it 102 times while waiting!  These messages are always a bit annoying, I accept that, but the incredible frequency of this one makes waiting almost unbearable.
GP surgery review: the-limes-medical-centre
Title: Receptionists triaging patients
Rating: 1 out of 5
Visited: July 2022
Receptionists at this practice are now most definitely triaging patients.  My understanding is that this should not happen.

Yesterday I managed to explain that I needed a repeat blood test to check if supplementation is addressing a deficiency identified last March.  It was a struggle but the receptionist did not have a queue of people waiting, the phone wasn't ringing and she kindly persevered until she understood the situation.  I also tried a couple of weeks ago, only to have a receptionist yell at me that I was confused before eventually running out of steam and admitting 'I'm not medically trained'.  On that occasion I was also given erroneous information regarding a procedure and the steps I should follow to book it.  A trip to Outpatients' reception at QEQM sorted it out.  Considerable perseverance was required on my part.

When this happens I feel angry and concerned for all patients of this practice but whatever happens I remain polite.  It's a struggle.  Harassed receptionists can exude a fair degree of hostility and getting past that barrier requires self-control and patience.  I'm running short of these qualities.  If I were very ill I think I'd just give up.
GP surgery review: the-limes-medical-centre
Title: Gone down hill
Rating: 1 out of 5
Visited: June 2022
I have been with The Limes for 67 years since I was born, this is the worst state that I have ever seen this surgery in... waiting on phones 60 - 90 Minutes.. being told sorry you will have to call back tomorrow morning at 8am and wait for when all the appointments have gone yet again. They forget to include repeat Medication on repeat prescriptions 3 times this has happened to me in the last 6 months and I have had to phone to let them know .... the Surgery is a Joke
GP surgery review: the-limes-medical-centre
Title: Very poor care provider
Rating: 1 out of 5
Visited: May 2022
On ringing to get test result wad told by receptionist that my diabetes was not being controlled.  I told receptionist that I was not a diabetic and was told that me that in her opinion I was.  I don't think that news like this should be given by a receptionist I have to wait a month before I can have an appointment to discuss this with someone who has proper medical training.  I also question scan result but was told that the doctor still had not looked at them even though they had been in for over a week.  I received an email less than an hour later from the hospital that an urgent appointment had been made in two weeks time.  I called the surgery again and was told that it might be for something showing up on the scan bur as far as she could see the doctor had still not looked at the scan results.  All in all this is a very worrying time for me and the surgery are not offering any explanation.
GP surgery review: maritime-health-partnership
Title: Good experience
Rating: 4 out of 5
Visited: November 2023
The dr who saw us on 15/11 was very good as usual. Second time seeing him and he was very thorough. Was satisfied with the care.
GP surgery review: maritime-health-partnership
Title: Excellent consultation
Rating: 5 out of 5
Visited: November 2023
A breath of fresh air with my consultation visit today with a truly wonderful doctor, compassionate, caring, confident, patient. I felt that me and my condition was important to her, leaving the surgery feeling reassured and happy.
A final mention about the very helpful Practice manager.
GP surgery review: maritime-health-partnership
Title: Treated well
Rating: 5 out of 5
Visited: November 2023
Return visit as treatment wasn't working, Dr listened, done some more checks and changed my medication. Can't ask for much more.
GP surgery review: maritime-health-partnership
Title: Efficient service
Rating: 5 out of 5
Visited: November 2023
I rang to get an urgent appointment for my baby. I was directed to their website to complete an econsult form which asked all the relevant questions. I received a call back within 90mins even though it had stated 48hrs and got an appointment for that afternoon. 
Great process in place without having to hang on the phone line for ages.
GP surgery review: maritime-health-partnership
Title: Care navigator/ prescription team
Rating: 4 out of 5
Visited: November 2023
Had need for urgent prescription which was catered for. Had to make two appointments for different things for different family members. Call dealt with patiently and throughly. Both staff members helpful and proactive.
GP surgery review: maritime-health-partnership
Title: Efficient contact
Rating: 4 out of 5
Visited: November 2023
I contacted Maritime Health regarding a text from them to book a medicine review.
They advised me I would require a blood test and the a telephone call to discuss my current tablets.
Both of the appointments were arranged to my satisfaction.
GP surgery review: maritime-health-partnership
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Understanding, empathy. Trying to sort out problems which I have had for quite a while, as it takes a while to get an appointment.
GP surgery review: maritime-health-partnership
Title: Brilliant new system
Rating: 5 out of 5
Visited: November 2023
After months of teething problems with new online system,it's now a far better system to book appointments and contact gp. Definitely recommend to everyone.
GP surgery review: maritime-health-partnership
Title: Great Nurse
Rating: 5 out of 5
Visited: November 2023
Nurse was on time greeted me in professional and curtious manner. Put me at ease could not have asked for a better service.
GP surgery review: maritime-health-partnership
Title: Good practice
Rating: 5 out of 5
Visited: November 2023
Practice contacted me on day of appointment to change location due to a flood and did not postpone the appointment Excellent!
GP surgery review: maidstone-rd-chatham-surgery
Title: Great practice with friendly staff
Rating: 5 out of 5
Visited: November 2023
My time today at the surgery was great thank you. The staff here are very helpful. You gave me a lot of advice and thank you for that you were amazing today
GP surgery review: maidstone-rd-chatham-surgery
Title: Same day appointment
Rating: 5 out of 5
Visited: November 2023
I filled out the anima referral for a 18 month old child just before 8am and was contacted just after 8am by phone and email to confirm an appointment for that morning.

On arrival at the surgery we were able to see the GP after a short wait and was prescribed medication to treat the condition that was sent direct to the pharmacy.

Staff on reception were friendly as was the GP.
GP surgery review: maidstone-rd-chatham-surgery
Title: Professional
Rating: 5 out of 5
Visited: November 2023
Went up to surgery for blood test. Was called in a few minutes after I got there. Blood test was done very quickly and professionally.
GP surgery review: maidstone-rd-chatham-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: November 2023
Made a request through anima app and was seen same morning by nurse practitioner and prescribed antibiotics
GP surgery review: maidstone-rd-chatham-surgery
Title: Good practice
Rating: 4 out of 5
Visited: November 2023
Only a blood test but quick efficient and friendly staff in the practice. Waiting room clean well presented and warm in a very chilly day
GP surgery review: maidstone-rd-chatham-surgery
Title: Great practice. Very helpful people
Rating: 5 out of 5
Visited: November 2023
Surgery is managed very well. It wasn't always like that. We are very happy about practice services.
GP surgery review: maidstone-rd-chatham-surgery
Title: Good pratice
Rating: 4 out of 5
Visited: October 2023
Only in for a flu jab this time, but reception booked me and I was called about 5 minutes later and dealt with effectively.  On other occasions I have been entirely satisfied with how my problems have been dealt with
GP surgery review: maidstone-rd-chatham-surgery
Title: Pleasant consultation
Rating: 4 out of 5
Visited: October 2023
I was seen on time by the clinical pharmacist at my review of medication which was recently changed. 
She was helpful & supportive & has even given me another follow up appointment in 6 wks which I was pleased about.
GP surgery review: maidstone-rd-chatham-surgery
Title: Efficient
Rating: 4 out of 5
Visited: October 2023
Seen promptly for a blood test. Phlebotomist was friendly and professional. Follow up appointment was made to suit me.
GP surgery review: maidstone-rd-chatham-surgery
Title: Brilliant nurses
Rating: 4 out of 5
Visited: October 2023
I am terrified of needles so it can be difficult for blood tests.   However the  phlebotomy nurse was very kind , caring and understanding. She took her time, never made me feel stupid, and was very considerate and gentle.  The practice nurse/manager came in to hold my hand and was also kind and considerate. I would recommend them very highly.
GP surgery review: princes-park-medical-ctr
Title: Ridiculous
Rating: 3 out of 5
Visited: April 2023
I started calling using 2 different phones to get through. My mobile recorded 200 phone calls. I only stopped calling from my house phone as well once I got through. I was on the phone for over twenty mins , before I got through, although it seemed longer. then was on the phone 55 minutes before it was answered by receptionist. Then I was told that I could have been given an appointment had I presented at the surgery. I was told that someone was off, but looking at reviews it looks like this is a management issue as it is not a one off, it is also my experience previously.
  The appointment I was given was 24 days later, and only for a phone call with the gp seen previously for same condition.  I am writing this in an effort for this to add weight to other comments as this is ridiculous. 

 If you know you can’t give an appointment for that day, what is the point of keeping someone on the phone.  If you know you have eg., 12 people in a queue at the door before 8am, include them in your number, but anyone else arriving at 8am, should be ringing, as that is not fair to the people in queue on the phones. If you can tell number that is, perhaps make it clear that appointments for the day line will be cleared or a message be played, to call 111, tomorrow, or anything else, that covers emergencies, or enquiries or pre-booked appointments.

I know everyone is busy, and GPs do more than just see patients at the surgery. I also know that Gps are scarce.  I really am trying to help, because it must be horrible, trying to help people and not being able to, when they need help.
GP surgery review: princes-park-medical-ctr
Title: Awful practice
Rating: 1 out of 5
Visited: April 2023
I have only recently joined this practice. I needed to speak to a receptionist regarding a prescription and have been waiting over an hour to speak to somebody. I will be leaving this G.P.
GP surgery review: princes-park-medical-ctr
Title: The NHS is in decline and this small practice shows it
Rating: 1 out of 5
Visited: April 2023
It is nearly impossible to get through on the phone lines. I have been on the phone lines from 8 am and have been able to go in and get an appointment faster. No matter what time I call back I am put into a phone queue, which tends to last over half an hour. Today when I finally got through, the phone call ended and I had to call through again.
The doctors all appear to be locum so there is no building a rapport and them knowing what your health concerns are, and monitoring them. I think this may be part of the reason why you cannot book any appointments in advance with a doctor.
When you do have an appointment the wait times inside aren't too bad. It is comparatively easy to get an appointment with a nurse. The nurses are lovely whether taking blood or conducting a screening.
GP surgery review: princes-park-medical-ctr
Title: Awful getting worse
Rating: 1 out of 5
Visited: April 2023
Been having blood tests for a few years now at the practice had 1 last month told to book one up for this month. Now being told its not a emergency have to go somewhere else. Why the change, live in Dove close so now got my son or daughter to take me
GP surgery review: princes-park-medical-ctr
Title: Friendly staff but lacking.
Rating: 1 out of 5
Visited: March 2023
I arrived 8 minutes early for my appointment and checked in at the reception. I have learnt by experience that one never gets seen at the actual time of the appointment but when the person whose appointment was after yours goes in before you (because reception failed to check you in), it's a hard pill to swallow. Gave up waiting.
GP surgery review: princes-park-medical-ctr
Title: Telephone appointment
Rating: 3 out of 5
Visited: March 2023
I managed to get a same day telephone appointment, which in itself was unexpected but pleasantly received. 
The doctor called promptly , was courteous and listened patiently. 
All in all, I was very happy with the service I experienced today.
GP surgery review: princes-park-medical-ctr
Title: Ridiculous
Rating: 2 out of 5
Visited: February 2023
I registered for the practice in December 22 and tried to book an appointment for the first time in February 23, I promptly started calling the surgery at 8am and for 13 minutes staright I got the busy tone.

I finally joined the queue at 8.13am where the automated service told me I was number 6 on the queue. 

Finally at 8.50am I got through to a receptionist who announced to me that there were no more appointments.

Why did I have to wait on a call for the good part of 40 minutes only to be told there were no appointments. Why can't the automated system let me know not to bother wasting my time and just go to A&E?

The urgency of my situation or any attempt to find a suitable alternative wasn't considered or offered. 

The only positive was that the receptionist was understating and acknowledge their process was shambolic!
GP surgery review: princes-park-medical-ctr
Title: Terrible phone system
Rating: 2 out of 5
Visited: February 2023
Calling this GP is always a nightmare. I have never had a call answered in under an hour regardless of the time of day I call. I have called and been 3rd/4th/5th in queue yet it still takes over an hour for the phone to be picked up. This is something that really needs attention
GP surgery review: princes-park-medical-ctr
Title: Terrible service
Rating: 1 out of 5
Visited: February 2023
Spoke to the receptionist who wants to send me all the way to Sittingbourne for a b12 injection that takes 2 seconds, I was due to have this on Tuesday but my appointment was cancelled no one bothered to tell me until I got down there. Its already 2 weeks over due there is no duty of care and was told I would be called back after the receptionist had spoken to the doctor, regarding how long I have to wait. Bearing in mind I'm already almost 3 weeks over due and was told by the doctor it's important to have them on a 3 month regular basis. I find it hard to be told there are no appointments until the 13th march unless I travel to a different town that is not near me at all. This surgery has really gone down hill. They just expect you to get on with it well it isn't good enough. I'm now really stressed out cause I can't have a simple 2 minute injection thank you!!!
GP surgery review: princes-park-medical-ctr
Title: Phone lines are a shambles
Rating: 3 out of 5
Visited: February 2023
Initially had such a postive experience of calling up and getting an appointment and getting referred within a week but then attempting to call the GP back to get results I rang and was initially number 4 in the queue went down to next in 20 minutes then proceeded to wait for another 50minutes just with the phone ringing. I am unable to get through at all now. If the phone times could be sorted out then this really would be one of the best GP's I have been at but there needs to be other means of getting through.
GP surgery review: reach-healthcare
Title: Reach we dont care
Rating: 1 out of 5
Visited: July 2023
Impossible to get an appointment im self-employed and its hard to get seen you have to be on the phone before 8am then told to use e consult then 2 weeks later they move to another app, how do you get seen if you work 8 hour shift? Anybody? Both these places walderslade and lordswood need closing and opening under new management sooner or later( prob allready happened) people are going to die. All we want is to ring upand given an appointment even if its in three weeks not this excuse for a surgery. Complete joke.
GP surgery review: reach-healthcare
Title: Poor
Rating: 1 out of 5
Visited: June 2023
Filled in an online request for my husband, regarding skin cancer lesion returning. Had message to say that a telephone appointment would be made. Ten days later after hearing nothing went into reception and they could find the online request but no information about an appointment to be booked. Online booking request system is useless. Filling in the form made me late for work and it's not available by the time I finish.
GP surgery review: reach-healthcare
Title: unfortunately very good
Rating: 1 out of 5
Visited: May 2023
Come out of hospital give all the paper work to the doctors for a repeat prescription the docsay they sent it to the pharmacy and the pharmacy said they didn't have it so left without pain meds after lung volume reduction surgery so I had to phone 111 to get more meds
GP surgery review: reach-healthcare
Title: Wonderful experience after so long
Rating: 5 out of 5
Visited: April 2023
I felt the need to leave a review here as for the first time in a very long while, I’ve felt my voice was heard by a health professional and something was done. I had previously spoken with a couple of temporary/locum gps and couldn’t get them to even listen to me and was told on one occasion to be quick as only 5minutes were left !! This time, I luckily got an appointment with a new GP who I think will be a regular gp at reach health and not a locum). She listened to me, She was so kind and explained everything in very nice way and I felt that I didn’t have to struggle. I felt so relieved after talking to her. We need more doctors like her!
GP surgery review: reach-healthcare
Title: How on earth do I get an appointment!!!
Rating: 2 out of 5
Visited: April 2023
I have a sixteen year old who’s extremely effected by hay fever and I’ve tried for two consecutive days to get an appointment but are met with a recorded message each time I ring to tell me to book online. When I try I get a ‘sorry this practice doesn’t support this’ message. How on earth do I get to speak to someone!!!!
GP surgery review: reach-healthcare
Title: Terrible referral
Rating: 1 out of 5
Visited: March 2023
I was told by the Dr in March that a referral would be made for ENT depart. I chased 7 weeks later as hadn't heard. I was told it was with the secretary to send out. I then got a letter from secretary to ask me to make my own referral.  This has taken over 7 weeks for a secretary to send out a letter......so now I'm seven weeks already delayed......shocking service
GP surgery review: reach-healthcare
Title: Very poor patient care
Rating: 1 out of 5
Visited: February 2023
I have lost count of the number of times we have had to contact reception to wait on the phone for ages to chase referrals for medical care. We are told the staff are very busy with a back log of work to do, typing up the forms etc.
Unless your medical treatment is a life or death situation this is considered not an emergency. Well it may not be to the doctor but it certainly is to the patient and their family.
GP surgery review: reach-healthcare
Title: Great Doctor
Rating: 5 out of 5
Visited: January 2023
Today was my first experience with this doctor and I can honestly say she was amazing. Listened and explained with a very caring persona. Made me feel that my ongoing condition will be monitored where as previously I have felt that I have this condition but I just have to get on with it. Thank you
GP surgery review: reach-healthcare
Title: Neglectful service
Rating: 1 out of 5
Visited: January 2023
Econsult 30/1 for headache in excess of 3 weeks and additional symptoms. Doctor called that morning. Asked me to have blood pressure done at lordswood then they would call back (i presumed that day) called 530 to be told by the receptionist "if that's what he said he will do then that's what he'll do" no check of my details at all. No call back. I called again Tuesday receptionist said she will put task on for doctor to call me Wednesday or at least give her an instruction of what to do for me next. No call Wednesday. Thursday paid for private gp consult told that i need to see gp face to face and have bloods. Their report would take 24hrs to reach gp. Called Monday 6/2 no notes from private gp nothing updated from task given to doctor last Wednesday. Receptionist asked why i want an urgent appointment?? I don't i just want the call back at least i was expecting and also the care another doctor believes i should be given. Appointment offered 16/2 i said this is neglect. After going back and forth over the fact this is all they can offer and how everyone's in the same boat(they're not, they haven't been waiting for the appointment for already a week) i begrudgingly booked this appointment and will look into my other options. One of which is to call back tomorrow at 830 and i am sure everyone will know the result of that call after missing the first hour or so of my work day to make it.
GP surgery review: reach-healthcare
Title: Phones not working
Rating: 1 out of 5
Visited: December 2022
Tried calling after receiving text saying my nan needed her dementia review and physical health check booking. Online shows practice as open but when you call it says we are now closed. Tried slightly later in morning thinking they were just at late getting in and phones still say we are now closed with no indication of when they are opening. Online still says it is currently open
GP surgery review: stonecross-and-west-drive-surgery
Title: Good Practice
Rating: 5 out of 5
Visited: June 2023
Left an on-line message requesting an appointment. Doctor telephoned whilst I was unavailable and then made a follow up call resulting in my being given a prescription.  I was impressed the doctor made attempts to speak to me personally on two separate occasions when he was very busy.  I called in to the surgery to speak to the Receptionist who was friendly and helpful.  First rate service
GP surgery review: stonecross-and-west-drive-surgery
Title: Very helpful
Rating: 4 out of 5
Visited: June 2023
Had blood test.  Nurse that done blood test was very good.  Got bloods on first try. Did a check on Meds . Booked follow up appointment
GP surgery review: stonecross-and-west-drive-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: June 2023
My appointment was for a bloodtest.  The nurse was very friendly and helpful and extremely efficient.  My veins are usually hard to find but she found one straight away and the bloodtest was painless.
GP surgery review: stonecross-and-west-drive-surgery
Title: Great experience
Rating: 5 out of 5
Visited: June 2023
I had my bloods taken today by nurse Zara and it was such a positive experience despite my fear of needles! I genuinely didn’t even feel the needle and she was so lovely and patient and kept me completely calm and level headed. After a bad experience elsewhere having bloods, Zara has completely changed my mind and put me at ease and reduced my fear! Thanks so much for being so lovely.