janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: peelhouse-medical-plaza
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2022
Have been suffering terrible with back pain, spoke to and seen nurse clinician then have had 2 further telephone consultations with 2 doctors. All staff have been wonderful and listened without rushing me, very kind and caring. All staff I have felt with have been amazing.
GP surgery review: the-beeches-medical-ctr
Title: Excellent Service
Rating: 5 out of 5
Visited: December 2022
I submitted an online consultation for a long term problem. A GP then phoned me the following day and asked me to come to the surgery for an appointment.

The GP was kind, knowledgeable and understanding. They referred me on to see a consultant and issued me a prescription.

5 star service!
GP surgery review: the-beeches-medical-ctr
Title: Excellent Surgery with Friendly Staff
Rating: 5 out of 5
Visited: April 2022
The staff are very friendly and the Doctors and Nurses are very approachable and friendly.

Never had a problem.
GP surgery review: the-beeches-medical-ctr
Title: Unhelpful
Rating: 1 out of 5
Visited: February 2022
Takes on average 30 mins to get through to receptionist after being cut off numerous times, to then be told called too late and go to walk in centre. Usual excuse of there is a fault on the phone line. The doctors are not the issue with this practice it is solely the receptionists, rude, unprofessional and un helpful.
GP surgery review: upton-rocks-primary-care
Title: Terrible practice
Rating: 1 out of 5
Visited: June 2023
Very poor practice. Steadily declined over the last 10 years. Never see the same GP as they're all locums, they show very little interest and very poor care, never do a physical examination even when required, just want to get you in and out. That's if you're able to get an appointment. Have to ring constantly from 8am, why they do not have a queue system like other surgeries is beyond me. Some mornings I have rang over 100 times just to get through and be told all appointments gone. Don't have appointments outside the hours of 9-430 so if you work 9-5 mon-friday you have to waste a day's holiday just to possibly get an appointment.
Very poor practice. I am so happy I am not there anymore.
GP surgery review: upton-rocks-primary-care
Title: Very poor knowledge
Rating: 1 out of 5
Visited: June 2023
Both me and my daughter have been patients at this surgery, went to see a nurse re the menopause and some solutions, nurse was brilliant went back to see the GP to follow on from the advice of the nurse and the GP advised I was unable to have a hormone only women who have had a hysterectomy could have the hormone replacement and when challenged I was told he was the GP and that the nurse and I basically do not know what we are talking about. Left and went to a new surgery and the GP advised me that my previous GP clearly does not have a clue when it comes to the menopause.
My daughter went to see her new GP recently as she also moved with me and was advised by the GP that the previous Dr at Upton Rocks had put her on a dangerous pill and should not have done and changed here pill immediately

I would suggest Upton Rocks GP's listen to their patients as we know our bodies and I would suggest that the GP's take more of an interest on women and thier ever changing bodies
GP surgery review: upton-rocks-primary-care
Title: Not Great
Rating: 2 out of 5
Visited: March 2023
The reception staff are lovely and accommodating however they can’t create appointments that aren’t available. 
It’s constantly ring back at 8am or no prebookables. The rare times I have used the surgery I have waited more than 50 minutes for my actual appointment. Today my 10.10am for my poorly son, I was seen at 11.05am. The doctors are locums so no familiar face.
GP surgery review: upton-rocks-primary-care
Title: Terrible practice
Rating: 1 out of 5
Visited: March 2023
Called every morning for 3 weeks, and struggle to get an appointment. When an appointment finally becomes available, its always a locum doctor, who barely reads previous notes, and does half a job. No examinations are undertaken in regards to heart problems (not even just checking blood pressure/listening to chest) nor checking weight when mentioning worries about weight loss.
 Will be moving to a new practice ASAP. Would recommend people avoid this place at all costs.
GP surgery review: upton-rocks-primary-care
Title: Great staff, so supportive
Rating: 5 out of 5
Visited: July 2022
I've had many GPS surgery's over the years, and as I have a routine injection every 12 weeks I've always had to visit often. Today I came in for my usual appointment  and I woke up with a terrible ankle pain. The staff helped me get a f2f with the doctor as soon as they could, despite me coming In for something else as they could see it needed attention. They are amoung the best support staff I've known in 4 different nhs trusts and 6 surgery's. They are always helpful on the phone even though I know thier hands are often tied.
GP surgery review: upton-rocks-primary-care
Title: Appalling service
Rating: 1 out of 5
Visited: July 2022
Terrible practice. Phoned 8am Tuesday to make an appointment. Couldn’t get through until 8:30 when I was told all appointments were booked up and to complete an “e-consultation” and the doctor would get back to me. Completed an e-consultation and got a message that the doctor would respond by the end of the day on Wednesday. No doctor called on Wednesday. Thursday morning around 11am I had one missed call from the doctor which came through while I was in a work meeting. He left a voicemail asking me to call the surgery. I returned the call at around 1pm and was advised that the doctor would call me back. The doctor did not get back to me. Friday morning I phoned the surgery at 9am to check that the doctor would be getting back to me today and was told “no - it’s a different doctor today, if you missed the call that’s it, you need to start the whole process again”. Absolutely appalling!! I missed 1 call (a day later than I was told it would be) and returned the call within about an hour but had to start the whole process again because I missed the call. Terrible, terrible service.
GP surgery review: upton-rocks-primary-care
Title: Terrible
Rating: 1 out of 5
Visited: March 2022
There are absolutely no appointments available.  There is a window of about 5 minutes at 8am each day to get an appointment. I called 17 times between 8 and 8.15am and then had to leave for work.  When I called later, all appointments had gone and you can't book ahead for non urgent problems or I have never been able to.  They only ever tell you to go to the Walk in Centre.
GP surgery review: upton-rocks-primary-care
Title: AVOID!! Awful
Rating: 1 out of 5
Visited: February 2022
The GP’s don’t follow anything up, they don’t care about your problems. I’ve now been self medicating due to the lack of support and help from the doctors. It’s impossible to get an appointment. Filled an e form out 4 days ago. Still no call or reply. The worst surgery I’ve ever been to.
GP surgery review: upton-rocks-primary-care
Title: No fixed policy's
Rating: 1 out of 5
Visited: February 2022
Communication seems terrible. I wanted a print out of my test results and i was told 3 different answers:
1) we cannot do that
2) you need to request in writing to the practice manager
3) Oh sure, i will leave them on the side for you to pick up
I have had to get tests redone because i was not given the correct information about how to access the tests.
To be honest, its a confused mess and not somewhere i want to entrust my heath and wellbeing
GP surgery review: swanlow-medical-centre
Title: Absolute joke of a place
Rating: 1 out of 5
Visited: June 2023
This place is a joke, my grandad is in pain and need of an appointment, the receptionist tells my nan that he can only have a telephone appointment - why is it that every time you ring up, you get interrogated by a receptionist, it’s not their job to decide on what kind of appointment someone wants - they should stick to their job of answering the phones to book appointments that people want and to do other admin duties.

If a patient wants to see the doctor, then that’s what should be booked. End of story.

I’m getting sick to death of hearing of incidents where my grandparents have called up this surgery and they’re being fobbed off by a receptionist with as many medical qualifications as my dog.
GP surgery review: swanlow-medical-centre
Title: Why are there still no online appointments
Rating: 3 out of 5
Visited: February 2023
There are still no appointments available to book online and it has been like this since March 2020. Why is this? I understood when we were going through Covid but in 2023? Having to phone and being constantly told no dates have gone on yet is so frustrating. When some are available you have to wait for the receptionist to offer you what the surgery wants - not what you want. If you ask for something different you feel like a nuisance. It was much better when you could see what was available and choose accordingly. Also you only get a telephone call now, not face to face.
GP surgery review: swanlow-medical-centre
Title: Too bad customer service and chaotic system
Rating: 1 out of 5
Visited: October 2022
I have 2 points to complain. 1. The staff at reception is rude and not helpful. They do not listen to patients or try to help but only do mechanical routine actions. They demand people's politeness but do not respond with the same.  Because of all problems in NHS they think they are untouchable. All that people want is to be listened to and respond their queries in best way possible not some robot answers. This is unacceptable and might cost people life or health. 2. The practice seemed not handling my case at the appropriate level - the service is chaotic, and a lot of information is missing as they do not have centralised system. How it is possible to prescribe one inhaler in august, have routine review in September with confirming that inhaler should be taken at least 6 months and when you request your repeated prescription it looks there is no information about it. You are asked to book another routine appointment after 10 days to discuss again something already confirmed by the GP. Meanwhile you are running out of inhaler which can cost you dearly. There is also other issue that I am ready to discuss if this claim is answered at all.
GP surgery review: the-weaver-vale-surgery
Title: Best practice in winsford
Rating: 5 out of 5
Visited: August 2023
I have been with Weavervale surgery from day one and believe they provide the best service we have in winsford . I have heard difficulties with other doctors surgeries in the area which I don’t experience. Weavervale are so helpful, caring and really try to book you in for a matter needed that day.I had a telephone appointment recently with our long standing family doctor and he took the time to listen , which I really appreciated
GP surgery review: willow-wood-surgery
Title: Bad experience
Rating: 2 out of 5
Visited: January 2024
I went into the surgery about 4.30 pm on Thursday 11th January. I'm having a procedure done at 7.30 am on the 15th January. I was asked by the hospital to get a record of a biopsy I had in January 2011. The treatment I received was abysmal. I had to disclose personal details about myself and there were a lot of people behind me. It's been a pleasure going into Willow Wood surgery but after that experience I'm not so sure anymore.
GP surgery review: willow-wood-surgery
Title: Very disappointing
Rating: 2 out of 5
Visited: December 2023
Husband saw doctor on Monday and was told to return Friday if no better.
Rang at 8.30am. Told no appointments left as only 1 doctor in.
Told by receptionist in a hurried voice  to ring 111 and they will prescribe something if you need it!!
GP surgery review: willow-wood-surgery
Title: Communication is a problem
Rating: 3 out of 5
Visited: December 2023
I recently visited and saw a nurse practitioner who wanted to give some medication but wanted some advice from a doctor so went home to receive a call the following day. The Doctor called and asked how he could help. I replied he was calling based on the note from the nurse. He then decided I needed do have my BP and sats. He told me to book another appointment to see a nurse. I saw the nurse who then put a note on the system for the doctor to then contact. The doctor rang again “how can I help” again you are ringing me following the note on the system! 3 appointments to get to the end result. You can see the problem here. I miss the e consult service especially as you could do this in your own time and the responses seemed to be much better, it feels like we have gone back in time. I’m yet to build a relationship with the GPs
GP surgery review: willow-wood-surgery
Title: Very good experience
Rating: 4 out of 5
Visited: November 2023
I don’t visit often, thankfully; my experience today was very good - reception staff and GP all listened and were efficient in their help. Appointment was on time and I left feeling reassured. Thank you
GP surgery review: willow-wood-surgery
Title: Fantastic great improvement to the practice
Rating: 5 out of 5
Visited: November 2023
Fantastic great improvement to the practice- visited twice this month due to ongoing health issue was offered an on the day appointment one for 3 days later or a weekend one at a local practice!
GP surgery review: willow-wood-surgery
Title: Very disappointed
Rating: 3 out of 5
Visited: October 2023
Getting past a receptionist could be putting lives at risk. I wanted information on an injection I've got to have weekly. Because I'm to I'll to get to the doctors, I asked could I speak to the nurse. I was told that there were no appointments. I'd just cancelled mine so there must have been a place.
GP surgery review: altrincham-medical-practice
Title: Excellent nursing staff
Rating: 5 out of 5
Visited: October 2023
The nursing staff (specialising in asthma treatment and blood pressure) are excellent.  They diagnosed my problems very quickly after listening attentively and set me on the road to recovery. Follow-up consultations were easy to arrange.
GP surgery review: altrincham-medical-practice
Title: Practice Nurse
Rating: 5 out of 5
Visited: March 2023
I had a routine examination with the Practice Nurse. The Practice Nurse instantly put me at ease & demonstrated a wealth of knowledge within this field and the examination was preformed with absolute ease. The Practice Nurse was extremely professional and more importantly extremely approachable. The Practice Nurse even spent time following the investigation answering my questions and discussing the health related topics surrounding the investigation. At no point did I feel rushed or uncomfortable and felt in very capable hands throughout. Thank you :)
GP surgery review: altrincham-medical-practice
Title: Wonderful practice
Rating: 5 out of 5
Visited: March 2023
I moved to Altrincham nearly a year ago. I am so glad I was able to join Altrincham Medical Practice. The staff are so helpful and the facility is always clean. All the Dr’s I have seen are brilliant. They don’t rush you and throughly check everything. Honestly can’t thank them enough for the care they have given to me and my daughters. 

Thankyou
GP surgery review: altrincham-medical-practice
Title: Efficient and friendly
Rating: 4 out of 5
Visited: February 2023
I was seen within minutes of walking through the doors. GP extremely friendly and thorough. I didn’t feel rushed. The reception staff were also very helpful .
GP surgery review: altrincham-medical-practice
Title: Fantastic service
Rating: 5 out of 5
Visited: December 2022
I visited the practice twice today, once to see physio and have flu jab and a second visit to see GP. As someone who has recently moved into the area I cannot praise you enough. Fantastic experience from initial phone call all the way to getting a prescription..thank you so much
GP surgery review: altrincham-medical-practice
Title: A needle in a haystack
Rating: 5 out of 5
Visited: December 2022
I’m so pleased I moved to this practice. Considering the pressures the NHS face, I have not once struggled to get an appointment of sorts, be it a phone consultation or face to face. In fact quite the opposite. The practice are responsive and do what they can do to help. They have an online consult option which allows you to seek advice remotely and send pictures to doctors. I’ve found every single doctor to be empathetic and understanding. The receptionists are respectful and kind and do what they can to help. As a woman it’s good to know there is a woman’s health lead. As a new Mum the practice has provided me with exceptional support, they’ve been happy to see my daughter throughout her nursery bug phase which has been extremely helpful. They have also been happy to refer to specialists if needed both via nhs and private health. Overall I’m very pleased with this practice, it has to be the best in Altrincham.
GP surgery review: altrincham-medical-practice
Title: Excellent support and patient care
Rating: 5 out of 5
Visited: October 2022
Excellent practice. GPs and clinical team provide superb clinical understanding and excellent care with time taken to understand circumstances and support management of long-term conditions. Helpful and informative support staff.
GP surgery review: altrincham-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: October 2022
Called the surgery and was booked for a telephone consultation. On speaking to the GP, I was asked to come in to discuss further. All done professionally and efficiently
GP surgery review: altrincham-medical-practice
Title: Great efficient service
Rating: 5 out of 5
Visited: August 2022
Such an efficient team: Used patient access service. Seen in a timely manner. Excellent GP: Very reassuring. Thank you
GP surgery review: altrincham-medical-practice
Title: Wonderful Staff
Rating: 5 out of 5
Visited: July 2022
My 84yr old  mum is a new patient at this practice and I can only say the staff have been fantastic with her.
GP surgery review: park-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
Once you get past the reception who I find they lack customer service. No urgency all they ever say is go online do they not think you've done that hence why you call.  The doctors nurses are professional, credit to their profession and will go that extra mile.
GP surgery review: park-medical-practice
Title: Great practice!
Rating: 5 out of 5
Visited: March 2023
I've been with this practice for over 10 years and despite the huge pressures faced in the health service, I have consistently had a good experience. The reception staff and doctors are lovely and  have gone out of their way to help me, for example when I've run out of a repeat prescription and had a stressful time at work. It is difficult to get an appointment, but isn't everywhere!? The online system is a decent back up too and practice will try to resolve issues by phone and email when possible which really suits me as I work away a lot. 

I am moving house and will be sad to leave the practice. Thanks so much for all your care over the years. It really is appreciated.
GP surgery review: park-medical-practice
Title: Great doctors
Rating: 4 out of 5
Visited: September 2022
My concern is about getting an appointment in the first place.  It can be difficult to get through and get an appointment but once you do the service is great and the doctors are thorough and very helpful.  The appointment wasn’t rushed and reassuringly helpful
GP surgery review: park-medical-practice
Title: Terrible reception experience
Rating: 1 out of 5
Visited: February 2022
We got moved to this practice just before the pandemic and I have found the receptionists mostly rude and off putting. More governance needed to maintain standards. I find them so harsh I no longer bother even with GP requests. The doctor is fine once you get through but too traumatic dealing with their office. I dread to think my taxes pay for them
GP surgery review: shay-lane-medical-centre-(kelman)
Title: Quick service, friendly GPs
Rating: 5 out of 5
Visited: November 2023
Had a few experiences with the GP in the past few months both for my own health and my children's health. The online consultation is really efficient and I've had a quick call back the same day about the problem. All the GPs I've spoken with have been very friendly and polite and the treatment we've received as a family has been great. Thank you and keep up the good work!
GP surgery review: shay-lane-medical-centre-(kelman)
Title: Fantastic Care
Rating: 5 out of 5
Visited: June 2023
I'm always impressed by the quality of care I receive from Shay Lane (Kelman side). They are efficient, kind, and provide a high quality medical service. Well done to the entire team and thank you
GP surgery review: shay-lane-medical-centre-(kelman)
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
When I have  seen them they are very caring and listen to ur health problem , greatfull to doctors .
GP surgery review: shay-lane-medical-centre-(kelman)
Title: Helpful & knowledgeable
Rating: 5 out of 5
Visited: June 2023
Had a phone call from the surgery for me to make an appointment for a diabetes check up. It was very easily arranged for me to have a telephone appointment with the diabetic nurse. Great friendly service, thank you.
GP surgery review: shay-lane-medical-centre-(kelman)
Title: Phenomenal GP practice, especially for young children
Rating: 5 out of 5
Visited: April 2023
I recently had the terrifying experience of bringing my young daughter to the surgery with a non-blanching rash. I cannot praise the GP highly enough for his swift examination and for striking the perfect balance between underlining the urgency at which we needed to get to A&E but also reassuring me that he felt everything would probably be ok, and to encourage me to try not to panic. He called ahead so A&E knew we were coming. He then rang A&E again and contacted me 2-3 times to check up on my daughter. Thankfully all was fine and I hope I never have to go through anything as traumatic but if I do, I hope I have these doctors by our side. 
Another male GP at the practice has also repeatedly delivered us exceptional service, above and beyond what I have ever known a GP:practice to deliver.
From the bottom of my heart, thank you for all that you do, and did for us this past weekend; we truly value and appreciate you.
GP surgery review: shay-lane-medical-centre-(kelman)
Title: Shame
Rating: 1 out of 5
Visited: April 2023
After telling the receptionist I was in pain I was informed the quickest the doctor could see me was 5 weeks.
I’ve been with this practice and it’s forerunners all my life (77 years) it’s a great shame to be told “it’s the soonest the computer will allow it”.  Five weeks is a long time when you’re in constant pain.
The doctor, when I saw him, was excellent.