janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: dr-m-goyal's-practice
Title: poor service
Rating: 1 out of 5
Visited: January 2024
Today I felt like I was in the shop trying to buy a product with a ver bad customer service. 
GP practice receptionist need to understand that they are also front line staff, they are the face of whatever happens behind. The service was horrible, the was no care no compassion no empathy, the words they used towards me was harsh very aggressive behaviour.  The receptionist needs to understand that they are dealing with peoples life, they need to put them selfs in the patients position. instead of blocking patients from accessing the service - receiving the care that they need, this is how I felt.  I am so disappointed with the practice that I actually arrived home and changed the GP. 
After 5 weeks post- partum trying to get an appointment and getting different advice over the phone to finally walk in still struggling from a difficult c- section recovery receive a very aggressive reception. 
It was literally sad. I cannot emphasise how disappointed I am with the service.
GP surgery review: dr-m-goyal's-practice
Title: Appointments
Rating: 3 out of 5
Visited: December 2023
I received a text from the surgery to say I had to book an appointment for a blood pressure  check etc, I went into the surgery in person but was  told by the receptionist that I have to telephone the surgery at 8.00am or 2.00pm to book an appointment ?? As this appointment would be either with the Practice Nurse or Healthcare Assistant I don't understand why I couldn't arrange an appointment in person for a future date. Its a nightmare trying to get through on the telephone even with their new telephone system, last time I had to call in for something it was 45 minutes before my call was answered! Unfortunately when you are told you can't book in person by the receptionist you are left with no other choice but to hold on. I don't know what's happening at this practice , I think the CQC need to look into this.
GP surgery review: dr-m-goyal's-practice
Title: Out of Date Information
Rating: 1 out of 5
Visited: September 2023
Why is their own practice website so out of date and full of now irrelevant information?  Looks like their page has not been updated since the Covid Pandemic in 2020. It's very confusing and still shows the same rules they implemented around that time along with all GP Practices. It's just not good enough. We are told look "on our practice website" when you have a query only for it to be years out of date!   Its just not good enough , we as patients have a right to expect to be able to have access to correct information. Someone needs to take responsibility for this and the Practice Manager should be checking that this is done and that any new information is available to patients.
GP surgery review: dr-m-goyal's-practice
Title: Poor service
Rating: 2 out of 5
Visited: August 2023
My baby's vaccination got cancelled two times due to temperature variation and cancelling the appointment just half an hour before
GP surgery review: dr-m-goyal's-practice
Title: Great GP Surgery
Rating: 5 out of 5
Visited: August 2023
Whether a review or medical issue, treated with respect, listened to. Last visit was for a review of an ongoing condition. All checks undertaken, through questioning on managing condition. Genuine interest, in what I had to say and relevant advice given. Nurse very knowledgeable, reassuring and puts you at ease. Would throughly recommend.
GP surgery review: dr-m-goyal's-practice
Title: Asthma Review
Rating: 5 out of 5
Visited: August 2023
I have recently joined this practice and have been for my Asthma review today. I have never had such a good review as I had today. I have learnt quite a lot regarding my inhaler and the nurse was very informative and helpful. Thank you.
GP surgery review: dr-m-goyal's-practice
Title: Great consultation
Rating: 5 out of 5
Visited: July 2023
My wife and children were at the clinic for their new medical check up. This Healthcare Assistant (cant remember her name) was exceptional and very detailed. She even introduced the NHS Healthcheck  to my wife and explained what it was all about and encouraged her for blood tests. 
I myself never heard of the NHs health check.

Well done HCA
GP surgery review: dr-m-goyal's-practice
Title: Excellent Care By Practice Nurse
Rating: 5 out of 5
Visited: June 2023
I'm a Type 2 Diabetic and was recommended a new treatment to aid weight loss in December 2022. The practice Nurse carefully monitored my progress every 4 weeks for 6 months. As a result, in 6 months I've been able to lose over 3 stones in weight and have significantly reduced my blood sugars to a Pre-Diabetes range. I'm very grateful to the practice for the care and attention given during the process, and especially by the care given by the practice Nurse.
GP surgery review: dr-m-goyal's-practice
Title: Good Practice
Rating: 4 out of 5
Visited: May 2023
I have had an asthma review and a smear test in the past month. I have felt very comfortable in my consultations. My nurse reassured me throughout all my appointments and was very kind.
GP surgery review: dr-m-goyal's-practice
Title: No appointments ever!
Rating: 2 out of 5
Visited: May 2023
I have spent the last week at 9 trying to get through to this doctors to book an appointment.  I have spent 20 minutes+ waiting in line for someone to answer, twice the call was ended before I got through and had to call again and be placed in a queue once more.  When I have got through I have been told there are no appointments and to call back tomorrow.  I don't use the doctors often but when I do need to speak to them I don't want to have to wait a week or more for an appointment!
GP surgery review: halbutt-street-surgery
Title: Good practice
Rating: 5 out of 5
Visited: November 2023
The doctor who phone me today for my son was very good she made me feel that my surgery was looking after him and she was very caring
GP surgery review: halbutt-street-surgery
Title: Great practice
Rating: 4 out of 5
Visited: October 2023
My son was seen same day as made the call was fast & quick highly recommend this surgery I was called by the gp@9:40am was told take him in & was seen within half an hour
GP surgery review: halbutt-street-surgery
Title: Good doctor
Rating: 4 out of 5
Visited: October 2023
She was very professional on all she said and she was doing everything she can to solve the problem i have but unfortunately is not everyone in this surgery like her most of the doctors they are not professional like her and the reception staff never answer the phone if you call them one day i tried 4 times and every time i was on the phone for over 25 minutes but never got to speak to them
GP surgery review: halbutt-street-surgery
Title: long term patient
Rating: 2 out of 5
Visited: August 2023
happy with getting my appointment with the physio today. physio and doctors are very good, caring and understanding. They have a full understanding of my problems.problems dealt with promptly.
GP surgery review: halbutt-street-surgery
Title: long term patient
Rating: 3 out of 5
Visited: August 2023
i find it easier to get an e consult, i get a very fast response. Doctor was very thorough and excellent service. Doctor my on and was very happy with the service
GP surgery review: halbutt-street-surgery
Title: Great first experience
Rating: 5 out of 5
Visited: July 2023
Being anew patient i was very impressed with starting from the receptionist to the doctor. The doctors were understanding and caring. I received my appoint fairly quick.
GP surgery review: halbutt-street-surgery
Title: Not fit for purpose
Rating: 1 out of 5
Visited: March 2023
I have been tried to make appointments by calling as soon as it turns 8 am for a number of days. Although it is busy all most all the time, the rare occasion I get a chance to get on the queue the phone was hanged up on me after waiting for over 30 minutes. A couple of women working  behind the counter can be extremely rude and unhelpful when asked just a basic question. One of fhem actually instructed me to call 111 or 999 even though my sickness doe not required emergency service. They also would never allow to speak to the surgery manager. I once manage to speak to the manager, but it seemed they all are friendly supporting each others action. It is truly a terrible surgery not fit for purpose. It is a shame even though the surgery is 3 minutes walking distance from my house, I am now looking to change my GP to a different location, so I can get a better GP service.
GP surgery review: halbutt-street-surgery
Title: Blood test
Rating: 3 out of 5
Visited: September 2022
Hoping to get my blood test back as quick as possible but some nearly 8 weeks later still not had my blood test results
GP surgery review: halbutt-street-surgery
Title: Worst gp ever!
Rating: 1 out of 5
Visited: September 2022
This has been the worst GP ever. I am pregnant and have hand problems and I can't get through to the. I have a phones consultation at 10.30am and still waiting, been 1 and half hours
GP surgery review: halbutt-street-surgery
Title: Worse practice
Rating: 1 out of 5
Visited: July 2022
I have a medical illness which requires medication on a regular basis. My pharmacy usually makes the request to the GP but after several months of doing this the GP repeatedly does not accept the request until I call them up (usually on hold for 40 minutes) at this point I have waited 7+ days nothing like the 48 hours they say. I then began emailing my prescription order to them but they do not even respond to the email even though they said I can make requests that way. This has resulted in my rationing my medication and on several occasions buying them from my own pocket or calling 111.
GP surgery review: omnes-healthcare-ltd
Title: Good customer service
Rating: 4 out of 5
Visited: November 2023
The local health center is a commendable institution that effectively meets the healthcare needs of the community. With its convenient location and comprehensive services, it has become an essential resource for individuals and families seeking reliable healthcare  
The receptionist was kind and helpful.
GP surgery review: omnes-healthcare-ltd
Title: Telephone appointment
Rating: 4 out of 5
Visited: November 2023
I got a telephone appointment the same day and I felt listened to by the doctor. I really appreciated that.
GP surgery review: omnes-healthcare-ltd
Title: A good day
Rating: 3 out of 5
Visited: October 2023
I turned up about 10 minutes early and was seen pretty much on time. I have a power wheelchair and was concerned about if it would fit through the doctors entrance to his room, but to my surprise there was plenty of room and the doctor held the door open for me as well. Very good. He was also very understanding of my problems.
GP surgery review: omnes-healthcare-ltd
Title: Nice ladies
Rating: 5 out of 5
Visited: October 2023
The 2 ladies at the reception very helpful and kind  with lots of smiles helped with my query. Needed help with regards to an appointment and this was resolved with no bother.
GP surgery review: omnes-healthcare-ltd
Title: Reception
Rating: 5 out of 5
Visited: October 2023
Reception made staff member. Excellent service . Gave me date and time I wanted. This is not an easy GP surgery to deal with but this time was a good experience
GP surgery review: omnes-healthcare-ltd
Title: Excellent
Rating: 5 out of 5
Visited: October 2023
My experience is very quick and the staff that know me act quickly if needed I am also a carer and have support with mum
GP surgery review: omnes-healthcare-ltd
Title: Child Family Team Always helpful …
Rating: 5 out of 5
Visited: September 2023
The Child Family are a great team from the reception , nurses thru to the Doctors . The staff treat you with care and compassion and will always try to accommodate your needs . It’s a shame that the same level of service isn’t mirrored across both sides of the practice . Child Family work as a team , the staff are never rude and always happy to try to deal with anything as quickly and efficiently as possible . The reception team are not dismissive of your request and take the time to deal with you , if they are busy they ensure patients are booked in before getting into lengthy discussions with other patient needs . Appointment times are good and you are mostly seen on time . I’ve never felt rushed or ushered out.  As I’ve said before it’s a shame Porters isn't managed as well as Child Family .
GP surgery review: omnes-healthcare-ltd
Title: Receptionist
Rating: 5 out of 5
Visited: September 2023
I rate the receptionist all are very professional courteous  kind a some have gone way above what I as a patient would of expected 5 star service
GP surgery review: omnes-healthcare-ltd
Title: Very friendly reception
Rating: 5 out of 5
Visited: September 2023
Whenever I come to this Porters Avenue GP the staff from reception are very friendly, I can get all my questions answered so quickly. Also doctors during my appointments are very helpful!
GP surgery review: omnes-healthcare-ltd
Title: Helpful Staff
Rating: 4 out of 5
Visited: September 2023
The staff at the reception were extremely helpful  and talked me through the new appointment booking process. Thank you.
GP surgery review: prime-practice-partnership
Title: Waiting on the phone
Rating: 1 out of 5
Visited: October 2023
I have call from GP today regarding my blood tests I bean on hold as nr three for 30 min and after that I still been caller nr 3 I'll wait for them to call me back after they finish eat their cake maybe they call me back I'll wait
GP surgery review: prime-practice-partnership
Title: Rude receptionist
Rating: 3 out of 5
Visited: December 2022
Never had a problem here before but on Wednesday the receptionist was rude ,abrupt and cut the call before I had even finished speaking . I understand it’s a demanding job but that was unprofessional and not acceptable .
GP surgery review: prime-practice-partnership
Title: Very good practice
Rating: 5 out of 5
Visited: November 2022
It has been a pleasure to deal with both reception staff and doctors at this practice. Reception staff have been very kind and helpful and I feel they have done their best to accomodate the needs of my elderly father.Doctors have also given very good oversight of him since he has been with this surgery. Sincere thanks to all staff
GP surgery review: prime-practice-partnership
Title: good service
Rating: 4 out of 5
Visited: October 2022
thank you to all staff at this surgery i have had many serious problems with health, the doctors has been brilliant over the years got all the right treatments i need,always listen and understand,, the receptionists are friendly ,and great to,,always get a call back,and they always try there very best to help,, very highly recommended one of the best doctors around, i have been with them for many years and would go no other place,,thank you all for everything you have helped me with,,especially with my mental health,these are very highly rated and professional people,, thanks again,,,
GP surgery review: prime-practice-partnership
Title: Good reception staff
Rating: 4 out of 5
Visited: September 2022
Went to surgery with my nephew on Friday 16 September.
Just say a bit of a difficult situation.
The receptionist was professional and helpful.
I was at the reception desk for several minutes and I saw the patients coming to the desk were treated with a very good attitude by all members of staff.
I was very impressed
GP surgery review: prime-practice-partnership
Title: Standards Have Dropped
Rating: 1 out of 5
Visited: July 2022
The reception team are all entirely unhelpful, unprofessional and rude. GP appointments are now Virtual since the start of the pandemic, GPs do not call their patients at the dedicated appointments time, in two recent occasions an hour late. Please do not create false expectations by providing patients with a time, we all have other commitments like work and if GPs call us an hour later we will miss the call. When we immediately call back, we are told by the receptionist to wait a whole month for the next appointment. Appointments in person did not have this issue, please bring this back as it is derailing patients and creates an image of GPs not being punctual, receptionists not being agile and overall poor service. I will be leaving this GP as soon as I can as it causes nothing more than unnecessary stress, just because GPs do not call patients on time. Receptionists all need training, several complaints from patients, bias in the workplace.
GP surgery review: prime-practice-partnership
Title: Over one hour on the phone to get through
Rating: 1 out of 5
Visited: June 2022
Being waiting over hour on hold to order meds phoned three times regarding my meds but today was joke no one answered my call that GP must be extremely busy I mean reception just bad
GP surgery review: prime-practice-partnership
Title: Fast service, resolved my issue with high concern!
Rating: 5 out of 5
Visited: May 2022
Long time been patient to this Practice and there is visible improvement in their service! Highly recommend because they really took their jobs seriously! Thank you!
GP surgery review: prime-practice-partnership
Title: Horrible practice
Rating: 1 out of 5
Visited: April 2022
I got appointment and I received only a bloody call that I missed because doctor called me after 2hrs on my initial appointment!I called the surgery and let them know about that the Doctor didn’t bother to call at least twice!
I ask also that I have another appointment been advise doesn’t figure and to drop an email to their complaints department which I did .
Long wait to take an appointment absolutely is taken one month for get one what you get said we are very busy surgery !
Not sure who was the doctor that I speak over the phone but seems to very in rush and not listen to my health queries which feels like they don’t care about your health ! The use the excuse of the Covid to not have face to face appointment when all the rules been lifted ! 
I feel very disappointed about this surgery !
GP surgery review: prime-practice-partnership
Title: Welcoming reception lady
Rating: 5 out of 5
Visited: April 2022
Went today to pick up husbands blood form at reception and enquire about medication. Was absolutely lovely printed blood request and made sure medication was ready before 5pm. Highly recommended a, star
GP surgery review: abbey-medical-centre
Title: Very pleased
Rating: 5 out of 5
Visited: January 2024
As newly registered with the surgery one always wonders about how services will be delivered. I have been very pleased with the medical centre and staff, both administrative and clinical. All contacts  have been most helpful and professional.
GP surgery review: abbey-medical-centre
Title: Good experience
Rating: 5 out of 5
Visited: July 2023
It was very good, they really looked after me. I was very happy with the doctor. I had a veey good experience
GP surgery review: abbey-medical-centre
Title: Fantastic experience at GP surgery
Rating: 5 out of 5
Visited: June 2023
Seen promptly for my appt with a wonderful GP who listened and emphasised with me. She was helpful and informative and I left the surgery feeing very positive
GP surgery review: abbey-medical-centre
Title: A professional practice
Rating: 5 out of 5
Visited: May 2023
I attended the surgery in May 2023. From the offset I had good access to appointments allowing me to be seen at a time convenient around my working hours. My Doctor  brought a unique blend of medical expertise along with compassion and humility. She took time and interest in explaining my condition and possible treatments. This was followed up with supporting information allowing me to make an informed decision on next steps.
GP surgery review: abbey-medical-centre
Title: Finally a functional GP!
Rating: 5 out of 5
Visited: March 2023
I had a nightmare for years with absolutely atrocious London GPs, with my last one (King Edwards Medical Centre) leaving me feeling completely unsafe health wise, while it was quite a way away from me I decided to give Abbey medical Centre a go. In about two weeks with them I've received better support than I had in two years from my previous GP, physicals booked,  appointments sorted fairly quickly, referrals around long-running health issues booked etc

Most importantly they seem genuinely inquisitive about people's health investigating previous results, checking up also been reported by previous GPs etc

Genuinely blown away, but how much this feels like the NHS a few years ago before the massive drop in quality/capacity.

Also fairly convenient in that the open relatively late in the evening most weekdays, which is really useful if you work full-time.
GP surgery review: abbey-medical-centre
Title: Very helpful and professional
Rating: 5 out of 5
Visited: February 2023
Arrived late because I had trouble parking. Was advised what to do, the specialist who I was seeing was informed and when I arrived was there to see me straight away. He was understanding of my condition and gave me a good plan and forward arrangements were made.
GP surgery review: abbey-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: January 2023
It's impossible to get an appointment with them.  The receiptionists are very unprofessional and rude.
GP surgery review: abbey-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: August 2022
I want to mention that I have been taking my elderly mum for many years at this surgery and I’m very happy with the excellent service that is being provided.

Reception staff are always friendly and very helpful in getting suitable appointments for mum and getting repeat prescriptions on time via our local pharmacy. 

The nurses and Doctors are also very competent, friendly and caring. The female GP who my mum frequently sees, goes out of her way to examine and carefully explain any issues to my mum. On many occasions, she has rung my mum to enquire on her health when she has been particularly ill or where there has been a change in her medication.

Overall, I want to thank the surgery for an excellent service they have providing, and it’s greatly appreciated.
GP surgery review: abbey-medical-centre
Title: Booking appointments
Rating: 1 out of 5
Visited: April 2022
The CQC has also said it will be making unannounced inspections into patient access at GP practices to see if a range of appointment types are being offered such as face-to-face, telephone, and online; 

"if patients are able to make appointments in a way that meets their needs and if systems are in place to monitor the quality of access and make improvements"

Tried for 4 days in a row to book emergency appointment in the morning, kept on hold and when you get to number 1 in queue reception hang up the phone on you.

You are unable to book routine appointments without being told to book online, not everyone has technology or the knowledge to book online and would prefer to book appointment over the telephone. 

Clearly this practice is not following CQC guidelines.
GP surgery review: abbey-medical-centre
Title: First Class Service.
Rating: 5 out of 5
Visited: January 2022
I have no complaints to make.
My repeat prescriptions are always dealt with promptly.
Recently I have been forced to cancel and re-book a few appointments, and have always been efficiently assisted with alterations.
On 4 January 2022 I saw the Health Care Assistant, and the following day I had an appointment with the doctor.
On both occasions the service given was excellent, helpful and very friendly.
Thank you to all the staff, who are working under demanding circumstances during the current Covid virus.
GP surgery review: aurora-medcare
Title: Had to change GP
Rating: 1 out of 5
Visited: September 2023
This has been my GP for years and years but unfortunately I’ve had to change. The receptionists are rude and unhelpful and it’s impossible to get an appointment. I recommend them changing their appointment system and hiring receptionists who know what they are talking about.