janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: dr-st-pierre-libberton
Title: Terrible Practice
Rating: 1 out of 5
Visited: April 2022
Trying to book a face to face or over the phone appointment is a horrendous. Having to make hundreds of calls to get through to be told appointment are not available. Informed the receptionist that I have mental health issues and I'm currently struggling with my mental health and need to see the doctor as a matter of urgency. However, it fell on deaf ears, the receptions lacked compassion and empathy, didn't do or say  anything to help me. Eventually, after a long conversation of her telling me not to shout at her which I wasn't doing I was simply projecting my voice and my concerns that I had been trying all week to get an appointment she was able to give me a telephone appointment for a month away. This certainly is not acceptable especially when you have informed the receptionist you have mental health issues. I wish the process of moving surgery was a lot easier than it is, as I would certainly not hesitate to move surgery. Totally disappointed in this surgery!!
GP surgery review: keats-grove-surgery
Title: Disappointed with the service
Rating: 1 out of 5
Visited: August 2023
Very disapointed. Before covid that was great surgery, but now it looks like they just coming to work to receive money and go home. Mission impossible to get the appoitment.  Open at 8am start calling they not picking up phone untill 11am , after saying they dont have anymore appoitments. Call after 1pm to make at different day calling after they say no appoitment for not urgent case call monday. If it's urgent call next morning from 8am . And week by week same story. Came to reception 8.30 they say all apoitments gone need call . Waiting area is totally empty, 1 person waiting. Need urgent appoitment because need emergency referal to specialist which waiting 3 months. And healt gone worst. 4 times been call ambulance. Show the request from emergency Sdec doctor. Problem with heart . Need to be checked urgently. No one cares. Emergency say go to GP , but GP not able to receive appoitment.  They say can't do nothing. Looks like they geting Bonuses from every person who they refuse and not giving a proper help to patience who need it .
GP surgery review: keats-grove-surgery
Title: Supportive and helpful
Rating: 5 out of 5
Visited: October 2022
I cannot fault the service from this practice. My Mum has Alzheimer’s and they understand that I am her main carer and also work full time. They try their very best to find appointments to meet the needs of my mum and to enable me to bring Mum to the service. The reception staff are fabulous and go out of their way to help where they can. The care my Mum receives is outstanding and I thank you all.
GP surgery review: keats-grove-surgery
Title: Poor
Rating: 1 out of 5
Visited: July 2022
Unable to get appointment for months leading to attending walk in centre. Referred to breast clinic and cancer diagnosed. Had surgery and now cannot get a sick note from doctor. Called on Thursday and told to call on Tuesday, doctor was not in so told to call Wednesday, sick note not done told to call later which I did, still not done. Called today and again not done, told to call tomorrow. Not sure what they expect me to tell my employer. Appalling service, or lack of, from pre-diagnosis and continues.
GP surgery review: prestbury-medical-practice
Title: Poor service and rude reception staff
Rating: 1 out of 5
Visited: August 2023
The doctors are great and I have never had an issue however very often the reception staff and be rude and feel like they just want to get you off the phones to go onto the next call.  To enough staff to take calls with waits often up to 40 mins morning noon and night. 

Getting an appointment is hard and even if you call at 0800 quite often by the time you get through there aren’t any appointments left. Just shocking
GP surgery review: prestbury-medical-practice
Title: Trying to get a GP Appointment
Rating: 0 out of 5
Visited: October 2022
Started calling my GP Practice at 8.00am then around every minute; and it was constantly busy. At 08.36 I hear a recorded message telling me I am caller number 14 in the queue. Why are they only making bookings (telephone and face to face) for that day?  
This is putting too much pressure on patients trying to make an appointment; and, in desperation, many are presenting at A&E, which is not what should be happening! It is now 08.47 and I am number 9 in the queue. Finally at 08.58 I get to speak to the Receptionist, and explain my temperature fluctuations, possibly related to a condition which is being looked into.  
They inform me that there are no appointments of any kind left for today; and suggests I call 111. Why should I have to call somewhere else, when I am registered with a practice which is supposed to be looking after me?  
I ask how long the 'that day only' booking system will last? and they don't know, only that it is Practice policy/procedure - why? they do not not know!  
The Practice tells you that they have a number of Doctors and Clinical Practitioners, so why is it so difficult to speak to one of them?
GP surgery review: prestbury-medical-practice
Title: Very Disappointing
Rating: 1 out of 5
Visited: January 2022
Some of the reception staff are rude over the phone. Even after waiting on the phone queue for over an hour you won't be get an appointment. It's understandable that due to Covid-19 it is harder to see patients or it could be a busy day and there are no more available appointments. However, this has happened multiple times during the same week, It's a bit hard to believe that even if you call 8 am you still can't get an appointment! Some of the Doctors are very helpful, they listen to the patient's concern and are very helpful, however all the other factors make it a bad experience to go there.
Another thing to consider is if you can travel to alternative places, as almost all the times there's a referral to go to another place (instead of this practice), even for small things like a blood test.
GP surgery review: showell-park-health-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: November 2022
I have been with this practice several years.
Occasionally it’s hard to get an appointment but that’s the case at any GP surgery. 
Last week I needed help and advice for my elderly mother. The ladies on reception were brilliant helped as much as the could. I had called several times and I came into surgery. They were always polite and helpful. And went out of there way to support us. The Doctor was extremely helpful and got my mother the correct treatment and medication. 
There is so much negativity about GP services that I wanted to share a positive.
Thank you again. Will always recommend as an excellent practice.
GP surgery review: coalway-road-surgery
Title: poor appointment system
Rating: 1 out of 5
Visited: October 2022
24/10/2022 this morning I received a text from the surgery to call the surgery to make an appointment to see Doctor with reference to the blood test last Friday the 21st to give blood and when I returned home I got a message that the surgery had the phone and said contact the surgery as soon as possible when phoning the surgery to book appointment reception said there is no appointment available until 9th November and I explained that I had received a text and phone call to make an appointment as soon as possible but if I could phone 8 am tomorrow I might be able to get appointment being surprised at this I ask if there is appointments available now where will the appointment will come from.
having a text from your GP is worrying but followed up by phone it becomes urgent 
I think instead of alarming parents this way I think the practice manager should check if there is an appointment available before texting or phoning any body I think due consideration should be given when sending a text that if the surgery invites anybody make that appointment can 
I consider that all this exercise is a "cya" exercise 
yours most disappointed 
Narvail Singh Mann
GP surgery review: coalway-road-surgery
Title: Long wait for test results
Rating: 1 out of 5
Visited: August 2022
After finally receiving a referral appointment 4 months after the initial visit I'm now waiting 4 weeks and counting for my test results.
Constant back and forth from doctors to hospital. I called again today, they have my results but didn't tell me them, were quite rude and I said will I get a call back to get my test results. Apparently as she said yes but again I'm still waiting!
GP surgery review: coalway-road-surgery
Title: Improving practice with great staff
Rating: 4 out of 5
Visited: May 2022
Having been with the practice for a number of years it's historically been challenging to get an appointment.  Following the roll-out of their digital platform - Babylon - I've found it simple and easy to book an appointment with a suitably qualified individual.  The staff (GPs and support staff) are always welcoming, kind, and up-beat, and the building is always clean and welcoming, even if it does look a little dated at times ;)
GP surgery review: lea-road-medical-practice
Title: Excellent caring and prompt service
Rating: 5 out of 5
Visited: June 2023
I had symptoms which seemed likely to be a urine infection so I dropped a urine sample into Surgery at 2.30pm.
At 3pm I received a text to say that a GP would phone me regarding my urine sample that afternoon.  
At 5pm really helpful locum GP called me to say sample indicated that I had a urine infection.
 He prescribed the appropriate antibiotic and sent the prescription electronically to my pharmacy immediately. 
I was therefore able to collect the prescription and to start treatment immediately. 
Sample being sent to laboratory for further testing and I was advised to call the surgery for more specific results. 
Excellent service from the helpful receptionist to the caring GP, who called me so promptly to enable immediate treatment to begin 
I am grateful and recommend this practice 100%
GP surgery review: lea-road-medical-practice
Title: Great doctors and nurses but horrible reception staff
Rating: 2 out of 5
Visited: May 2023
Let me start off this review by saying that the doctors and nurses at this surgery are fantastic - when you can actually get an appointment to see them that is. 

The reception staff at Lea Road are awful and have absolutely no phone manners. They are always abrupt and can’t wait to get you off the phone. Even when giving blood test results over the phone, they are vague and not very helpful but don’t seem to offer an appointment for someone to talk it over with you. The worst of it is though that when you are talking to them, they sigh over the phone. It’s completely off putting and just downright rude. If they don’t like the job, then perhaps they should consider a different career! I would suggest a course in Customer Services or basic phone etiquette asap!
GP surgery review: lea-road-medical-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: July 2022
This medical practice removed me from their records after not updating my home address when I informed them I had moved.
I havent been able to get a face to face appointment with them in 3 years; no smear test, no health check. 
I had a phone consultation with the surgery physio a week ago. She said she would email me exercises and has not done so. I have rung the surgery twice regarding this to no avail. I have now made Another phone appointment with this physio as it appears to be the only way of resolving this.
As soon as I have attended the test I have been waiting for (over 6 months) I will be leaving this surgery.
GP surgery review: penn-manor-medical-centre
Title: Awful experience registering.
Rating: 1 out of 5
Visited: January 2024
Have set foot in this practise 3 times. 1st time was to register myself and my newborn. Was told to fill in forms and bring red baby book. 2nd time was told I needed birth certificate. 3rd time the receptionist didn't take any info from birth certificate and refused to look at red book. Now had a call to say I need to go back in with red book and to fill in form we already did twice. Will be moving my whole family away from this practise as soon as I can. Receptionists are clearly not trained. My partner also has received conflicting info on wether he can book an appointment the next day. It depends on the receptionist. Don't waste your time.
GP surgery review: penn-manor-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: December 2023
Hae had issues everytime i've attempted to make an appointment over the last 3 years - the most recent being that i didn't receive my call back off the doctor, i called again and waited another 40 mins on hold to speak to someone who confirmed the number i needed to be contacted on only to find out that they then rang my old work number which was suppose to be deleted on my records. There's terrible communication between reception staff and doctors and it appears that nobody bothers to read the notes for requests made by the patient. Call waiting times are awful and nothing has improved even though they said it would 12 months ago.
GP surgery review: penn-manor-medical-centre
Title: Outstanding care from dementia nurse
Rating: 5 out of 5
Visited: August 2023
Had a review of my fathers dementia care - the nurse was so caring and professional and took every care to ensure my fathers needs were looked after and that I as a carer had all the support required. She had all the answers to all my questions and provided total support to both my father and me. She is a credit to the NHS and my thanks and that of all my family go out to her for being so wonderful.
GP surgery review: penn-manor-medical-centre
Title: Poor medical centre experience
Rating: 0 out of 5
Visited: June 2023
I found the nurse to be rude and unhelpful and felt they made me out to be an idiot!! And gave me a hard time getting a sick note and the fact my employer can’t give me alternative work.  
Also I find the reception staff are hopeless and don’t seem to know what they are doing!
GP surgery review: penn-manor-medical-centre
Title: Bad practice
Rating: 2 out of 5
Visited: December 2022
Called surgery put on hold Was given option of getting a call back when my turn came Assured I wouldn’t lose place in queue 2 hours later no call back Called again and got straight through
Was given a phone appointment with Nurse Practitioner for next day 50 minutes after expected call I phoned to say I hadn’t had call Only to be told they had changed the appointment to 5 hours later ! I had not received any correspondence to inform me of this change All it took was a simple txt !
I have always understood that things happen to change plans/appointments However surely it is good manners to inform the people concerned when this happens ?
GP surgery review: penn-manor-medical-centre
Title: Awful Service, Rude Staff
Rating: 2 out of 5
Visited: November 2022
I was told I was late for an appointment with Nurse 20 mins as but I was advised my appointment time 12:30 when actually it was 12. The nurse was very rude and said no way she will see me as I was over 20 mins late I tried to explain the nurse and receptionist that I was told my appointment is at 12:30 over the phone which is what I had added in my phone. I also advised that i came all the way from work to attend this appointment as i this was cancelled 2 times before. The both were very rude and grumpy and wouldn't do anything. Then the nurse said she id on holiday for 2 weeks and would have any appointment until Mid Dec. This is how much NHS nurses care about patience. She was Sexual clinic Nurse that came to the GP surgery. 

I am getting very disappointed with Penn Surgery and strongly looking to change to others. They always make you wait long at the reception as the staff never have any clue what they doing and take longer to serve, there auto check in service hasn't been working for years which they don't bother fixing. 

Today I rang for emergency appointment at 8:45 they told me nothing available, I was on the phone early but someone put the phone down on me. Spoke to Staff member called Navneet and begged for a call with doctor she was so rude and didn't bother helping. Honestly this surgery is now employing anyone without any customer service skills.  I have been coming to this surgery for years but keep going downhill rather than imporving.
GP surgery review: penn-manor-medical-centre
Title: Great nurse team
Rating: 4 out of 5
Visited: November 2022
Great team of nurses, had to go 6times recently. All nurses were so kind, caring and friendly.
However the reception system is flawed as if there’s a queue it’s hard to let them know you arrived therefore could miss your appointment. Really need more staff or the machines back.
GP surgery review: penn-manor-medical-centre
Title: Still no death certificate after 15 days
Rating: 3 out of 5
Visited: October 2022
Despite spending an hour in the surgery to yet again chase my fathers death certificate it is still not with the registrars. I have spent countless hours waiting to speak to someone and then regaling them with the same story. They had sent it to the wrong email address. Then they reassured me it had been sent to the correct email, but no that would be too difficult a task. I just hope no one else has to go through this. One would think that this should be a simple, straightforward procedure.
GP surgery review: penn-manor-medical-centre
Title: 10 day wait for death certificate
Rating: 3 out of 5
Visited: October 2022
I am saddened to have to leave a bad review as I’ve always received good care at the practice. My dad died on September 27th. As the last doctor to see him was from a separate team he had to sign off the death certificate. It took around 8 phone calls and a trip to the surgery to be told that doctor was off on annual leave. I have just phoned the surgery after 13 days when I was told it would be signed and I now have to wait until the doctor has finished all his tasks for the day. This is making what is already an upsetting time even more distressing. I am in limbo as I can’t register the death without the signature, go through probate or arrange a send off.
GP surgery review: penn-manor-medical-centre
Title: Appalling
Rating: 1 out of 5
Visited: September 2022
Cannot even get a repeat prescription over the phone if by any miracle you get through. See a doctor ha ha good luck with that 
Reception staff useless
Experts at fob offs and redirection
Register with another surgery if you want any healthcare these people don't care
GP surgery review: thornley-street-surgery
Title: Unable to book appointment
Rating: 0 out of 5
Visited: September 2023
I have been experiencing significant right shoulder pain affecting my sleep at night & self managed /coped until I couldn’t.  
I sent a message to GP surgery via their online /text portal & received a message to book an appointment. As instructed I called to make an appointment & was informed by admin that I have to call tomorrow at 8 am, which I duly did & when I finally got through was informed by answering machine that all appointments had been taken.  
Why was I not able to book an advance appointment when I called & directed to the dehumanising call at 8 am approach? Is it the process of the practice that patients have to call daily at 8am until they get lucky?
GP surgery review: thornley-street-surgery
Title: Absolutely terrible
Rating: 1 out of 5
Visited: August 2023
You call at 8am spend 25 mins on hold to be told no appointments left, 3 days running this has happened. Dont use this surgery. You cant get to talk to a dr let alone actually see one
GP surgery review: thornley-street-surgery
Title: Shocking
Rating: 1 out of 5
Visited: April 2023
I received a message 2 weeks ago from Thornley St surgery to book in for an urgent COPD review.
I rang the following day to book, and was told by the receptionist that there were no nurses appts left for April, and that the books werent yet open for May. Receptionist advised me to ring the following week for a possible cancellation. Rang again the following week to hear the same story.
Rang again today (12 04.23) and again told to try next week.
I need inhalers.
Can't get a dr's appt.
Can't get a nurses appt.
I have several health conditions for which referrals were promised,but have not been done.
Appalling beyond belief.
GP surgery review: thornley-street-surgery
Title: repeat prescription
Rating: 2 out of 5
Visited: January 2023
As a diabetic I have repeat prescription every 2 months for last 3 years.
medication was due 04/01/2023 Boots chemist requested on 28/12/22 my medication was not at chemist they showed my their request on 28th and they checked the NHS tracker nothing from my surgery.  I called my surgery 06.01.23 only to be told no requested and I should change chemist I collect from. on 7.01.23 I attend boots where I am given an emergency month supply.  On 12.01.23 I called Thornley street practice again only to be informed no my medication as not been requested, so as far as they are concerned I am a diabetic with no medication since 4th January we are now on 13th of January, I have to inform them I have received an emergency supply but still waiting.. for the last 3 repeat prescriptions I have had similar issue and have had to speak to practice manager when I ask reception to make the Manager aware again I have had an issue she informs me once again to change the chemist I use (so unprofessional) and that I cannot complain over the phone, and that the chemist all of a sudden after 3 years are email the wrong email address I have to get the pharmacist to call them.... I am the patient stuck in the middle without life saving medication.  Surely if there was a problem with the Boots chemist I use then no one would be getting prescription and the chemist would be in seriously legal trouble... I feel its a constant excuse after excuse for sudden lack of professionalism and  procedure at Thornley street surgery... and still as I write this I still do not have the rest of my medication.. Well one way to get the NHS waiting list down, don't sent prescriptions and the patients will eventually die... how do i get this sorted????
GP surgery review: thornley-street-surgery
Title: Disappointed
Rating: 2 out of 5
Visited: November 2022
Disappointed with the on call service. I believe listening to the patient query can help to provide effective care. Only people who are experiencing something are able to explain their issues so the professionals can understand what the patient is talking about also arranged a face to face meeting instead of asking for pictures to be sent eventhough  it's not a patient wishes. I have  cyst in one of my hand and wrist pain issues which affect me sometimes especially if I  am carrying heavy load,write for long or types for long. My hand swelled, I feel crampy in my arm. This only happens if I carry heavy load or used my hand for a long period. Because of this I used to get some basic support on my previous educational department and my previous gp practice was aware of it so I had get medical report free of charge to support my study. The report has helped me to achieve my education and lower my education pressure so the university have provided much support to help me achieve my education successfully. I have changed university for my postgraduate and registered to Thornley close gp , book an appointment via the phone, the gp who called me was not giving me opportunity to explain properly my issues until I start crying over the phone to book a face to face appointment. The only thing he suggested me to do is to send pictures of my hand without providing any information of why I should sent neither asked if I was happy to send pictures of my hand or preferred appointment. I think informed decision in such case could have been considered to decide whether I was happy with it.  He only stated I should sent him the pictures of my hand in the link to see and stated he will call back. I did not feel involved in a decision regarding my health concern until I start crying on the phone.  Area to be improved: communication skills such as listening skills should be improved and professionalism.