janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: burton-croft-surgery
Title: Poor Booking Service for Appointments
Rating: 2 out of 5
Visited: February 2023
I recently called the surgery to book an appointment for 2 different issues and was told I could be booked in for a telephone appointment on Sunday - I agreed to this and waited until my appointment time only to receive no phone call. I called the surgery and was able to speak to the receptionist who got someone to call me back. It transpired that I had been booked with a HCA/Nurse when I was needing to be seen by a GP, there were also no notes regarding my symptoms or what my appointment was regarding. The HCA was very apologetic but said I’d now have to wait until Monday and call the surgery to try and be seen as there were no more GP appointments available. I wanted to leave this review because I think it is important that receptionists are taking the time to listen to symptoms and reasons for appointments carefully to stop this from happening! Especially when the option to book online/an e-consultation isn’t available.
GP surgery review: burton-croft-surgery
Title: Needs more online services but good GP surgery
Rating: 4 out of 5
Visited: December 2022
I've not had any issues with this surgery, registered just over a year ago when I moved here, staff are always friendly and flexible with doing phone call appointments where its appropriate. I do wish there was an online booking service as I have had to wait >30 mins in a queue to speak to reception. Other than that - no problems!
GP surgery review: burton-croft-surgery
Title: Shockingly poor system for booking appointments
Rating: 1 out of 5
Visited: December 2022
I've been with Burton Croft for over 10 years and recently it has become impossible to get an appointment within a reasonable length of time. You cannot book online. The only way to get an appointment is to ring, and you're usually held in a queue for at least 30 minutes. I was offered a telephone appointment for nearly 2 months time. I was forced to go to another GP who then wrote to Burton Croft. Burton Croft then told me they have a backlog of letters they have to scan before any action is taken, and so nearly 2 weeks on, they still haven't even recognised that they've been contacted by the other GP.  Beyond telephone calls, I've been unable to arrange any sort of face-to-face appointment with my doctor.
GP surgery review: burton-croft-surgery
Title: Incredible nursing
Rating: 0 out of 5
Visited: June 2022
I attended my first cervical screening. I was nervous due to past sexual assault and had spoken the procedure through with my therapist at the time.  
The nurse who treated me was absolutely amazing. She began by being warm and open, giving me time to speak about how I was feeling. I told her my nerves and how I may react. She spoke to me all the way through the screening ( I wanted this) and made me feel at such ease. She guided my breathing and I felt so safe in her company.  
Thank you. Incredible nursing, showing professionalism and genuine kindness.  
[Very happy with 'Appointments']  
  
[Very happy with 'Seeing the whole me']  
  
[Very happy with 'Nurses']
GP surgery review: craven-road-medical-practice
Title: GP very very helpful
Rating: 5 out of 5
Visited: August 2023
Sleep app link the Dr sent me so helpful. App is excellent. Also referral to primary health care team (re my mental health difficulties) resulted in a very positive outcome for me. I can’t thank this Dr enough.
GP surgery review: craven-road-medical-practice
Title: Considerate and serious
Rating: 5 out of 5
Visited: November 2022
I was really concerned about issues I was having with an eye infection and it was dealt with in such a professional and considerate way; I really appreciated it when I was in some distress.
GP surgery review: hyde-park-surgery
Title: Fabulous Surgery
Rating: 5 out of 5
Visited: September 2023
Always manage to get an appointment when I ring. Reception staff very helpful. Doctors really listen to you.

Can't fault this practice. Keep up the good work.
GP surgery review: hyde-park-surgery
Title: Useless
Rating: 1 out of 5
Visited: April 2023
This practice was really good before Covid!
But not anymore, total opposite!
Tried calling at 8am and when i finally got through, i was 71 on the waiting call!
Half way through waiting, i was cut off so in short...i hung on the line for 30mins only to be cut off before even speaking to the receptionist to try and make an appointment!
This issue has happened on too many occasions to even remember!
This on going issue with this practice really needs to be addressed immediately!
Seriously disappointed with this practice!
GP surgery review: hyde-park-surgery
Title: Wonderful staff
Rating: 5 out of 5
Visited: April 2023
Every time l contact Hyde Park Surgery, the staff and Doctors treat me wonderfully. I lost my husband 4 months ago and they so care for me. Wonderful people
GP surgery review: hyde-park-surgery
Title: Good experience
Rating: 5 out of 5
Visited: February 2023
Despite the current demand, I was able to book two appointments in the space of 24 hours (due to cancellations). The staff were very friendly and helpful, thanks!
GP surgery review: hyde-park-surgery
Title: Impossible to make an appointment
Rating: 1 out of 5
Visited: February 2022
Impossible to get through on the phone and make an appointment.
I rang constantly at 8am to make an appointment, I finally got through at 8.45 and was told all the appointments had gone and to ring at 8 next time. Appointments online are fully booked for the next 2 weeks. Impossible to make an appointment here, and I really needed one ASAP.
GP surgery review: kirkstall-lane-medical-centre
Title: positive experience of good practice
Rating: 5 out of 5
Visited: June 2023
Both recently and today I have had to contact the surgery. The staff are pleasant and understanding and try to meet expectations. They can signpost efficiently if necessary but also manage to arrange a face to face appointment. I feel they get a bad press and are under a lot of pressure. I have been with this practice for 30+ years and never felt that I have received anything but the best service possible
GP surgery review: kirkstall-lane-medical-centre
Title: A gem of a GP surgery
Rating: 5 out of 5
Visited: December 2022
I've been with this surgery over 20 years, and have always had excellent service! Friendly and competent receptionists, nurses, and doctors. 

They’re doing a brilliant job of adapting to rapidly shrinking NHS resources, and were amazing during the pandemic! 

I've had numerous physical and mental health issues over the years, and have several long term conditions now. 

Kirkstall Lane have always given me effective, compassionate care.
GP surgery review: kirkstall-lane-medical-centre
Title: not good - avoid
Rating: 1 out of 5
Visited: March 2022
you cannot get to see a GP for weeks;
the phone service breaks down when you try to book due to
overload at 8.00am and 1.00pm; I had pneumonia; never got to see a GP; no follow up one week later even when emergency services wrote to them - had to phone 111 to get them to tell this practice to talk to me
GP surgery review: laurel-bank-surgery
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
I had a problem rang the receptionist who was lovely and kind.  Within an hour I had the results of a test and medication waiting for me at the pharmacy.  How fantastic you all were.
GP surgery review: laurel-bank-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: August 2022
As a worried mum, I emailed the surgery this afternoon, was given a phone appointment within an hour and the doctor requested to see my daughter face to face. We were seen within 5 minutes and received excellent care. Could not ask for more -  an example of the NHS as it's finest. As a family we have been patients at this practice for over 10 years with them proving care for my elderly mum as well as myself and my children. They consistently provide the highest level of care which we have appreciated so much over the years, as well as today.
GP surgery review: laurel-bank-surgery
Title: Amazing help from the kindest staff
Rating: 5 out of 5
Visited: June 2022
I had an issue regarding a referral, a lovely receptionist picked up the phone both times I had to ring the surgery within the same hour. She gave me all the information I needed, digging deep to find the root cause of the issue and keeping me calm by doing this. She was extremely kind and very informative, and made this stressful time a little easier for me. Thank you!
GP surgery review: laurel-bank-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: May 2022
Just moved from this area and reluctantly had to change from this practice. They have always been very caring and helpful don’t think we will get another like them. Thank you to you all from doctors, nurses, and staff.
GP surgery review: laurel-bank-surgery
Title: Excellent service all round
Rating: 5 out of 5
Visited: March 2022
I have only recently joined the practice and I am already impressed. When I rang to ask a question about the registration process the receptionist answered quickly and was really helpful. Registration itself was straightforward, and I submitted a non-urgent eConsult last night (a Sunday) and was allocated an appointment this morning. I couldn’t take the call but was able to respond with a comment to that effect, and photos of the issue, and was offered a face to face appointment tomorrow. Considering the strain our NHS is still under the service I have received has been exemplary. Thank you.
GP surgery review: laurel-bank-surgery
Title: Very disappointed
Rating: 1 out of 5
Visited: January 2022
My husband and my daughter have both visited the surgery lately.  Both times they have seen junior doctors.  Neither of them were given either a diagnosis or medication.  The junior doctors both said basically they would have a word with a senior doctor and get back in touch.  This is quite unreasonable.  My husband received a referral the week later from a senior doctor.  My daughter has not heard a thing.  She tried to make another appointment and was told a junior doctor would be available.  She explained that this had happen already and she was still waiting to hear back two weeks later and was given an appointment in ten days time.  I understand junior doctors have to learn but why are the senior doctors not sat in on consultation?  We are really unhappy with the surgery and are in the process of changing surgeries.  I think the service has got worse over the past few years
GP surgery review: vesper-road
Title: Most lovely receptionist
Rating: 5 out of 5
Visited: May 2023
I’m not sure of her name but the receptionist I spoke to this afternoon was one of the most helpful, kind and caring people I have spoke to. She really put me at ease and is definitely an attribute and great example to the team. She went above and beyond to get me the help I needed and it very much appreciated. I have nothing but positive feedback for this doctors surgery. Bringing my faith back in the NHS.
GP surgery review: vesper-road
Title: Brilliant Surgery despite NHS  pressure
Rating: 5 out of 5
Visited: March 2023
The staff and receptionists in particular always polite, respectful and go that extra mile to be helpful. All of this despite NHS pressures and over worked staff teams. I implore people to respect and value this great practice who have given me and countless others care over the years. Please respect them by cancelling appointments rather than just not turn up.
GP surgery review: vesper-road
Title: First class surgery
Rating: 5 out of 5
Visited: September 2022
I am always able to get in to see the doctor if needed, not wait weeks, brilliant surgery,
The receptionists are always very quick to answer your call and excellent dealing with any questions
GP surgery review: vesper-road
Title: Excellent receptionist
Rating: 5 out of 5
Visited: July 2022
I rarely give feedback but felt that I had to say something. I came to Morris lane on wednesday afternoon and your receptionist was great, a real credit to you. She was kind, and compassionate and made me feel very welcome. She was very helpful and knowledgeable. I arrived having not had the best day and left smiling.
GP surgery review: aire-valley-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: December 2023
Thank you so much to all the staff for being polite, professional, efficient and respectful for my daughter’s first visit.
I was so impressed from the very first phone call to get my daughter booked in. Not only was the communication in between the appointment superb, the GP who we then went on to visit at very short notice was fantastic. 
Thank you to the lovely staff who initially answered my call and then called back with a last minute app.  Thank you to the reception staff for re arranging my app for the same evening when I was stuck in traffic and was delayed. Thank you to the GP who saw my daughter and put her at ease. I am very appreciative and thankful. Many thanks to all the staff.
GP surgery review: aire-valley-surgery
Title: Poor communication
Rating: 3 out of 5
Visited: December 2023
We were offered a short notice, same day, appointment which was great. We've had this before and the online triage system seems to work really well generally. The appointment was in 40 minutes so a rush to get the poorly wife ready and  get small child to agree to get into the car. We arrived on time, dropped, wife jumped out but came back 5 minutes later in tears. Apparently the appointment was 15 minutes earlier despite both of us hearing the same thing when the call came earlier. They offered no apology, no offer of anything else and were quite rude about it. We weren't late and even if the time was as they said it doesn't seem unreasonable to try to fit in when that would have been only 20 minutes notice. 

All round really disappointing and my wife is feeling more unwell as a result of the whole episode and the way it was handled.
GP surgery review: aire-valley-surgery
Title: Disgraceful
Rating: 1 out of 5
Visited: December 2023
Over the past 2 now nearly 3 years, I have had to have a blood test followed by an injection every 10/12 weeks.
They have consistently messed this up. This latest is I've had to text 3 times for them to make me 2 appointments for the 2nd week in January. 
I am sick to death of so called professional bodies having so much incompetence. 
I never know if they can fit me in at Yeadon.
I have so far been sent to Rawdon, Guiseley, Menston, Yeadon Health Centre and Otley Hospital for this treatment. 
Totally unacceptable in my opinion. 
They should be more pro active and make accommodation for their long term patients. Instead of sending us all around the area.
GP surgery review: aire-valley-surgery
Title: Poor
Rating: 2 out of 5
Visited: August 2023
A family member has been unwell for a while and can not get an appointment for another 4 weeks. What is she supposed to do for those 4 weeks? 
I wanted to see a GP myself last week and had to send a photo! I never contact the GP unless I feel it necessary so was very disappointed. I got more advice from my local pharmacist than the GP.
GP surgery review: aire-valley-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: July 2023
Reception staff are generally well trained; efficient and pleasant.  As a patient of the surgery I don’t have much contact for myself but last week I attended an appointment with my elderly mother and the GP who we saw was excellent.  Really lovely manner; very thorough, patient and helpful.  We did not feel hurried at all and all our concerns/issues were dealt with professionally and with kindness.  The particular GP is a real asset.  A huge thank you.
GP surgery review: aire-valley-surgery
Title: On-line services query
Rating: 3 out of 5
Visited: June 2023
I have on a number of occasions tried to access the on-line reception desk. It is closed at weekends and bank holidays, which, in the first instance puzzled me. I came to accept this as it was "Out of Hours". However, today, I attempted to access it at 4.20pm.  The surgery is open till 6.00pm. Why therefore is the on-line reception desk closed?? This is an inanimate object, it is computer software, no-one is needed to "acknowledge receipt" of the request/query, this can be done retrospectively when the surgery is open and the matter is "formally" logged onto the system. The only reason I can see for this apparent lack of access to the facility is to reduce workload by the anticipation that a number of patients will resolve matters/problems by other means.
Surely if the National Health Service are talking of automating and upgrading the telephone systems more such that patients "do more" themselves in resolving their health issues, then having a computer system that can be used out-of-hours is a minimum requirement?
It makes me ask the question of what is actually done in my Doctor's practice? Anything, nothing or the bare minimum.
I await a reply.
GP surgery review: aire-valley-surgery
Title: Brilliant Service
Rating: 5 out of 5
Visited: June 2023
Absolutely superb service from Aire Valley Surgery this morning that needs to be acknowledged and praised. Within 10 minutes of requesting an appointment I’d received a text with an online form to complete. The GP prescribed antibiotics which I collected from the pharmacy within an hour of my initial contact. I’m not sure anyone could ask for a better service than that. Thank you to all involved!
GP surgery review: aire-valley-surgery
Title: Quick turnaround for sick note
Rating: 4 out of 5
Visited: May 2023
I had a hysterectomy and on leaving hospital needed a sick note. Very simple procedure to follow online giving me details and requirements. My sick note was issued very promptly via text to enable me to pass to my employer. Easy to do and very efficient
GP surgery review: aire-valley-surgery
Title: Request was dealt with.
Rating: 5 out of 5
Visited: May 2023
Having had my Covid booster injection, the receptionist supplied me with details of the vaccine, and referred me to a GP, who called me back promptly and gave helpful advice. I called in to the surgery to ask for the above assistance, and was dealt with quickly.
GP surgery review: aire-valley-surgery
Title: Looking after children
Rating: 5 out of 5
Visited: March 2023
Every experience I have had with this practice in regards to the care of my 2 year old has been amazing! Same day appointment and very reassuring confident staff that listen to me as a concerned parent. They are excellent staff!!
GP surgery review: guiseley-and-yeadon-medical-practice
Title: Ignored
Rating: 2 out of 5
Visited: November 2023
Would be nice if they actually answered the phone - after ages being told "your call is important to us and you are number 5 (then 4 then 3 then 2) in the queue" the line then rings out and no one answers - all of this costs money on the phone bill for no result. Your call obviously is not important to them at all.
GP surgery review: guiseley-and-yeadon-medical-practice
Title: Unacceptable service
Rating: 0 out of 5
Visited: October 2023
You can't get through on the phone, when you do they often hang up before answering the call and you may have been in the queue for over 2 hours, you can never get an appointment, and I find the reception staff rude.  
I think it's about time someone in authority did an unannounced inspection of this practice. In my view, they are simply terrible and no one seems to care.
GP surgery review: guiseley-and-yeadon-medical-practice
Title: Very disappointing
Rating: 1 out of 5
Visited: August 2023
Can’t rely on the phone to get hold of the practice. long queues and deeply frustrating to wait for ages and only to be cut off. I no longer call, choosing instead to go in person. 
I had a phone appointment scheduled and did not receive a call. No missed calls on my phone however the practice insisted I had been called twice but could not show me any evidence and yet no apology was made. Very disappointing.
GP surgery review: guiseley-and-yeadon-medical-practice
Title: Terrible practise
Rating: 1 out of 5
Visited: June 2023
Waited 1hr 20 minutes in a phone queue to cancel an appointment that had been text with the  wrong time on .....didn't get through.
Went for blood test at otley hospital but they had no records for me, the Dr hadn't sent them through
GP surgery review: guiseley-and-yeadon-medical-practice
Title: Unable to get an appointment, even for a child
Rating: 1 out of 5
Visited: November 2022
Rang up as 8am as advised to try and get my four year old with an ear infection an appointment. Finally got through after 30 minutes to be told by reception that I needed to go to the pharmacy, if they then felt she needed to be seen by a GP I would need to go to the walk in centre in Burmontofs near Leeds city centre. I have now registered with a different GP as feel that the service provided, particularly for children is shocking.
GP surgery review: guiseley-and-yeadon-medical-practice
Title: Impossible to get through on the phone
Rating: 1 out of 5
Visited: September 2022
Reception never picks up, it always runs to a message saying they are 'at capacity' regardless of what time of day you call, and I've had no response to a prescription request marked urgent and submitted days ago. 

I'm going to be left calling NHS 111 to sort our getting my inhalers, I'm honestly furious.

I will be looking to register elsewhere, which is incredibly frustrating since the surgery is near where I live and has been fine until recently.
GP surgery review: guiseley-and-yeadon-medical-practice
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: May 2022
I've recently left this practice after more than 30 years as a patient. I don't know what's gone wrong. They used to be brilliant, but now it seems they only exist for the benefit of the administrators. They've introduced a non-urgent call time after 10am, this means they'll ignore your call completely. Phoning for the results of tests is completely ignored, even when you receive a notification from the practice to call them. I contacted the area Customer Experience Manager, they tried the non-urgent service five times - and failed each time. Going to the Yeadon centre to get an appointment by asking face to face is an almost humiliating experience. The receptionists merrily chat away to eachother and completely ignore you for ages, even when it's clear they're only chatting and joking socially. After some minutes of this I had recourse to ringing the bell for attention and still they ignored me, even though they were right there in front of me. I finally managed to get the promise of an appointment by accosting a passing nurse and practically begging her to help. As a result of my complaints I was called by the practice manager, who explained that they were very short-staffed due to Covid and the long phone delays were due to their online triage process. So, we went through this process, which took about 5 minutes, using the example of requesting a change of prescription for migraine tablets. The process refused me a doctor's appointment and recommended I dial 999 for an emergency ambulance.
So, in the end, I've left the practice. In fact, when I've discussed this with friends and relatives, I find that everybody's having the same experiences, and they're all thinking of leaving.
GP surgery review: park-road-&-menston
Title: Amazing support
Rating: 5 out of 5
Visited: May 2023
We joined the practice in June 2022 and from day one the reception staff have always been helpful, whatever the query!
They are all very capable, but have also been most willing to help. 
Thank you all for your support, you are very much appreciated.
GP surgery review: park-road-&-menston
Title: Friendly & efficient service
Rating: 5 out of 5
Visited: October 2022
I arrived for my appointment 10 minutes early and used the arrival screen to announce my arrival. At exactly the appointment time I was called into the HCA examination room by the friendly nurse who calmly and efficiently dealt with my medical requirements. At all times she treated me with respect and courtesy.