janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: harambee-surgery
Title: Super
Rating: 5 out of 5
Visited: December 2023
My experience was with a doctor who puts you at ease. I feel so comfortable in his company. I can speak to him open and honestly without reprisal. He is a wonderful GP. The receptionists are very helpful and knowledgeable in their work. The nurses are lovely to talk to and do their job professionally and treat the patients with utmost curtesy. I can visit Harabee Surgery in the knowledge that I will be treated with respect.
GP surgery review: harambee-surgery
Title: Professional and courteous
Rating: 5 out of 5
Visited: December 2023
This was my first appointment at the practice. Receptionist was polite and professional and I saw the Doctor promptly. The doctor gave me the amount of time I needed to properly discuss issues and he dealt with me a in a thoroughly professional and efficient manner.
GP surgery review: harambee-surgery
Title: Great nurse
Rating: 5 out of 5
Visited: December 2023
I had a phone appointment with the nurse to assess and then a face to face appointment the same day. she was wonderful, very thorough and got me the help I needed. she was friendly and professional and put me at ease.
GP surgery review: ribbleton-medical-centre
Title: Easy to contact
Rating: 5 out of 5
Visited: January 2022
This practice is easy to contact and the staff are friendly and helpful. Even through the Covid-19 pandemic I have been able to make appointments and talk to a nurse /doctor when I needed to.
GP surgery review: the-healthcare-centre
Title: GP appointment
Rating: 5 out of 5
Visited: November 2023
Was seen by a caring and competent GP who took th time to listen and propose a course of action which will hopefully sort out my problem.
GP surgery review: the-healthcare-centre
Title: Helpful
Rating: 5 out of 5
Visited: November 2023
From reception to seeing medical professionals I always feel like I have been listened too and my needs are meet - holistic approach to my care and I have always been treated with dignity and respect-
GP surgery review: the-healthcare-centre
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
I have been with this practice for over 20years and they have always been extremely helpful.  GPs, Nurses and Admin have always been pleasant with a willingness to help.  I have and will continue to recommend.
GP surgery review: the-healthcare-centre
Title: Medication review
Rating: 5 out of 5
Visited: November 2023
Very helpful ,struggling with knee pain.since had knee surgery .increased my pain medication and are starting to ween me off another strong medication. Going to give them one month to see it makes a difference.
GP surgery review: the-healthcare-centre
Title: Great doctor
Rating: 4 out of 5
Visited: November 2023
The doctor I saw was excellent. Reviewed my treatment and gave me 
 a prescription for more tablets so I didn't have to keep going back unnecessarily.
GP surgery review: the-healthcare-centre
Title: Perfect practice
Rating: 5 out of 5
Visited: November 2023
The staff are outstanding, never had any issues in 15 yrs.
Highly recommended for service and response in all areas.

Thank you.
GP surgery review: the-healthcare-centre
Title: Great service
Rating: 5 out of 5
Visited: October 2023
Perfect service. Dr and nurse out me at ease throughout the whole process. Would definitely be happy to have the procedure done again
GP surgery review: the-healthcare-centre
Title: Excellent Doctor and Nurse
Rating: 5 out of 5
Visited: October 2023
Great experience today at my GP Surgery. Went in for an IUD procedure (ie Mirena) and was well looked after all through the process. This made it less traumatic than I had anticipated.
Thank you
GP surgery review: the-healthcare-centre
Title: Out standing treatment room care
Rating: 5 out of 5
Visited: October 2023
Discharged from hospital and required ongoing treatment for an open leg wound. I can't complain about the hospital treatment room but when I started attending the GP surgery the attention to detail was remarkable. After several weeks I was referred to the health port to test the pulse in my foot. The initial appointment was good and the nurse wanted me to attend on alternate days but reception couldn't fit me in. I therefore continued attending the surgery with intermittent attendance at the health port. Perhaps it would be a good idea to increase the level of support in the treatment room at the surgery because in my opinion the staff are far more concerned about patient care
GP surgery review: the-healthcare-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: October 2023
In my opinion this Surgery is the best I've ever experienced.  Every member of staff is professional and empathetic.  I cannot fault the service I received.
GP surgery review: whitworth-medical-centre
Title: Absolutely awful service and rude receptionists
Rating: 1 out of 5
Visited: January 2022
I’ve have had many unpleasant experiences with Whitworth Medical Centre. The receptionists are not welcoming at all, in fact they are rude and make you feel small. People come to the doctors in need of help and when you are welcomed by criticism and rudeness it makes you feel like there is no one to help. The last appointment I had I was waiting 45 minutes. Finally the nurse came out and said no one had notified I had arrived. I was prescribed a cream which I found to be out of stock at my chemists. I tried 3 other chemists which were also out of stock. I was told by the last chemist to get an alternative from the doctors. When I rang back, the receptionist seemed really put out as if I was asking for a huge favour. When I called back the chemist to check if anything had been delivered, I was prescribed a treatment I am allergic to. Again I went through the process of being on hold for half an hour and speaking to another rude receptionist. A note was sent to the doctor for an alternative. Again I rang chemist, nothing. Even my sister rang the following day when I was at work. They said it would be sent and be at the chemist to next day. Nothing. The next day I ring, explain the situation and again I am confronted by a rude and uncaring receptionist saying they will send a note. I said about the previous note and my sister calling and they said it would be at the chemist the following day. The receptionist replied bu saying that ‘I don’t know who she spoke to but she shouldn’t have told you that’ 
I am still waiting for an alternative prescription to be sent. 
The service is completely unacceptable. I always go in, trying to be positive, but I always come out upset and worked up that I have not been listened to or that I have been helped in any way.
GP surgery review: beacon-primary-care
Title: Excellent response for mental health patients
Rating: 5 out of 5
Visited: July 2022
I suffer from long term mental health problems and have struggled to engage with services but have found the support I receive from Sandy Lane Health Centre is excellent. Everyone at the surgery, from reception to the mental health specialist have been amazing. I really feel that without this support I would have become much more unwell. I can’t thank them enough for their continued input
GP surgery review: beacon-primary-care
Title: Excellent service
Rating: 5 out of 5
Visited: June 2022
Attended for a minor op. Found the staff very caring   explained everything and made me feel at ease. Thank you for your kindness
GP surgery review: beacon-primary-care
Title: Fabulous Service
Rating: 5 out of 5
Visited: April 2022
I had minor surgery this morning. I felt very anxious about it but the staff put me very much at ease. I went in a stranger and came out feeling I had made friends. From first point of contact at Reception, all staff very professional, extremely friendly. I will be returning in a couple of weeks time and will leave my anxieties at home. Highly recommended.
GP surgery review: beacon-primary-care
Title: Minor surgery
Rating: 5 out of 5
Visited: March 2022
Friendly staff, soon put me at ease , fast and efficient, procedure done before I’d realised .
Overwhelmed, with kindness and care shown by staff and the chocolate , made me smile 😊
GP surgery review: beacon-primary-care
Title: Excellent health care professionals
Rating: 5 out of 5
Visited: February 2022
All staff I have come into contact with are extremely professional and fully explained all aspects of the operation I was having. They totally put my mind at ease through all aspects of pre operation and even during the actual operation itself.
GP surgery review: manor-primary-care
Title: Caring nurses
Rating: 5 out of 5
Visited: June 2023
The nurses in the practice are all lovely, they care and are empathitic. Very thorough with check ups . Also make you feel very comfortable and welcoming .
GP surgery review: manor-primary-care
Title: Wonderful practice
Rating: 5 out of 5
Visited: May 2023
I think the practice offers a wide range of facilities. All the staff are considerate, thorough and very competent. A great practice thank you
GP surgery review: manor-primary-care
Title: GP I seen was fantastic.
Rating: 5 out of 5
Visited: May 2023
Just a massive thank you for the thorough GP appointment I had recently. We went through a lot of things and felt relieved after the appointment.
GP surgery review: manor-primary-care
Title: Great staff
Rating: 5 out of 5
Visited: March 2023
The staff are Friendly and knowledgeable, and they cannot do enough to help.
Despite the system failing, these people make the difference
GP surgery review: manor-primary-care
Title: Smear walk in clinic
Rating: 5 out of 5
Visited: February 2023
No appointment needed, was seen within 10 minutes, I was made to feel relaxed and reassured.
Everything was explained and the smear was over and done with in minutes .
GP surgery review: manor-primary-care
Title: Drop-in Clinic Excellent
Rating: 5 out of 5
Visited: February 2023
I received a text about a drop-in clinic. Great idea. No ringing for an appointment or requiring time off work as clinic on until 6.30pm. Very efficient service with friendly staff who put you at ease. Would definitely like to see more drop-in clinics like these as convenient for working people
GP surgery review: manor-primary-care
Title: Say they can't pre-book appointments
Rating: 3 out of 5
Visited: February 2023
Reception staff pick and choose when they will give you an appointment for another day. They say they can't pre-book appointments however when you call on another day they will pre-book an appointment for you a few days in advance. They don't appreciate that it can be difficult/isn't always possible to get to the phone at 8am and wait on hold for 50 minutes to get an appointment.
GP surgery review: manor-primary-care
Title: Great drop in
Rating: 5 out of 5
Visited: February 2023
Went to drop in clinic today 3/2/2023 was an convenient way to see a health professional without calling the surgery just dropping in between 9/3 pm today was lovely experience and easily seen too in good time leaving a happy and well cared for
GP surgery review: manor-primary-care
Title: Walk In Clinic
Rating: 5 out of 5
Visited: February 2023
Had the chance to attend the Walk In Clinic recently held and it was a simple and smooth process - give your details at reception, wait to be called and see the nurse. 

The nurses were welcoming and immediately put you at ease, happy to answer any questions and provided you with relevant information. I was treated with dignity and respect during my appointment. 

If these were to be held again in future and I needed to attend, it would be so beneficial when you work / have other commitments on as it can sometimes be hard to find the time to book in at opening time, so walk in sessions are a great service.
GP surgery review: manor-primary-care
Title: Convenient
Rating: 5 out of 5
Visited: February 2023
I had a smear at the drop in clinic which was much easier than booking an app which I usually can’t attend due to time conflicts at work
GP surgery review: longton-health-centre
Title: Abysmal!
Rating: 1 out of 5
Visited: May 2023
I have attempted to receive a prescription for a chest infection for 2 days via the triage portal, however this has been unavailable all this time for some reason. I then contacted the surgery and asked for a prescription via telephone call appointment so as not to waste a slot. I was informed to call either 111 or attend hospital as a walk in patient? As if the hospitals haven't got enough to contend with. I've been a patient at this surgery for 30 years and I have never known it being a poor as this.
GP surgery review: longton-health-centre
Title: Fantastic Service
Rating: 5 out of 5
Visited: March 2023
Brilliant response from all the team. Got help with the triage form, doctor responded with a call within the hour; seen within the next hour - left with the medicines I needed. A really good, helpful and happy team, offering a fantastic service. Thorough recommended
GP surgery review: longton-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: March 2023
Filled in the triage form at 9.20 , a doctor called me back within 20 minutes, prescription was at the chemist 20 minutes later
GP surgery review: longton-health-centre
Title: Fantastic gp
Rating: 5 out of 5
Visited: February 2023
I filled in the online form and recieved a call from my gp the same day. We discussed my symptoms in depth and I felt completely listed to. As I needed to be seen in person the go made me an appointment for the next morning. The appointment was perfect, he discussed options and came up with a plan of action. He was very professional and easy to talk to. 100% the best doctor I could ask for
GP surgery review: longton-health-centre
Title: I like this new system!
Rating: 5 out of 5
Visited: September 2022
At my recent annual health review I mentioned a few health concerns to the GP assistant who was doing the review.  She noted them on the computer, made the relevant connections and I was contacted the same afternoon by the first of four different departments. I had two appointments within two days and the other concerns dealt with by the end of the same week.  This is a much more streamlined way of seeing patients than the old system.  No more waiting on the phone  for hours to be told there were no appointments left. No more trying day after day. It is a huge improvement and I like it! 
I also like the fact that the practice has its own physiotherapist and the 21st century method of sending and monitoring exercises!  Congratulations on the improvements and thank you.
GP surgery review: longton-health-centre
Title: Frustrated, Wet & Cold
Rating: 3 out of 5
Visited: September 2022
Waiting behind 3 people to use the intercom, person using the intercom was waiting for Receptionist to find out information. Bocking the other people waiting to use intercome. We were stood in the pouring rain, no shelter, you can't even get in your car unless you have spoken to Reception via intercom. Im disabled and can't stand for long.
It would be a good investment to have a proper shelter built for the winter months. Standing in the rain, freezing cold is not acceptable. Maybe a bench under cover to sit.  A lot of vulnerable people, parents children and babies.
When i saw the outside being done, i really hoped it was going to have a shelter, im not the only one with this opinion. If your going to have your patients waiting outside for their turn to use intercom, please provide suitable shelter and not the flimsy gazebo that couldn't with stand rain and wind, flapping round people.
GP surgery review: longton-health-centre
Title: Waste of time .
Rating: 1 out of 5
Visited: June 2022
Since when was it so difficult to get a sick note . I requested one on a Tuesday morning and I’m still awaiting . It is now Friday night and the surgery is closed . I phoned numerous times to see what the problem was as my work place were waiting for me to send it over to them , thanks to this practise I’ve lost a weeks wages . It’s an absolute shambles to say the least .
GP surgery review: longton-health-centre
Title: Impossible to get an appointment for two weeks now.
Rating: 1 out of 5
Visited: June 2022
For to weeks, i have been ringing at 7:55 nonstop to be front of the queue to get an appointment. There are only ever two results. Either it remains engaged for until 8:15, then you may enter the queue at which point there will be no appointments left. Other result is, you connect to the queue at bang on 8:00 and yet somehow are placed 12th to 18th even though youve been constantly redialling simce 7:55. And if you wait your turn, theres no appointments left. Its a joke. They must give about 5 appointments a day. About 3 weeks ago i actually managed to get through, and was told they only had ONE GP and he wasnt even available until 4:45. I needed to talk through my symptoms and worries and was given 15 minutes in which to do this, 10 of them spent with him scrolling and typing on his PC, the other 5 him looking at his watch and making me feel like I was stopping him going home. Avoid at all costs. Im transferring away from this excuse for a surgery. I would not be surprised to find out it had been partly privatised to some big american company its so bad.
GP surgery review: longton-health-centre
Title: Holiday vaccinations & a query
Rating: 5 out of 5
Visited: April 2022
Nurse appointment arranged after initial phone consultation. On time,  friendly & efficient service. 
An unrelated query swiftly dealt with at reception.
GP surgery review: longton-health-centre
Title: Fantastic Support
Rating: 5 out of 5
Visited: April 2022
Had a contraceptive appointment with the nurse . She was fantastic, listened to my concerns , I mentioned I was due bloods for a well women appointment and rather than arranging for me to come back she took them there and then. It now means I can cancel two appointments with another practitioner  one to take the bloods and two  for the well women check . She contacted me later that day with the results and had a further discussion regarding the contraception. For someone that works full time this has meant a great deal to me not having to rearrange my work commitments for further appointments.  A real common sense and caring approach . Thank you I never write reviews but I was so impressed with how I was dealt with. Taking that extra time in such a busy world made a massive difference to me.
GP surgery review: eastfield-house-surgery
Title: Unbelievable
Rating: 2 out of 5
Visited: March 2023
Called reception to ask where disabled parking was and was 3rd in the queue for 15 minutes and still never got my call answered so I hung up.
GP surgery review: eastfield-house-surgery
Title: Awful
Rating: 1 out of 5
Visited: February 2023
7 week wait for an appointment with my GP (even telephone appointments).  I am not 'allowed' to meet with another doctor as mine insists his patients all see him only - I have never even met him so not sure why this rule exists and all it means is that I can't see another doctor sooner.
If phoning for an urgent same day appointment they go within minutes, so even if you start the phone call before the urgent slots are released, by the time to automatic message finishes you then join a queue (for me i was 8th in the queue), when I got to the front of the queue all appointments were gone.
I'm then told to visit the website to book an appointment, website is down and I get 'page cannot be found'.
Utterly frustrating.  Absolutely baffling that this surgery is taking on more patients when they are clearly over subscribed and not enough doctors - or maybe enough doctors but not working efficiently enough.  All in all an extremely upsetting experience.
GP surgery review: eastfield-house-surgery
Title: Friendly and helpful
Rating: 3 out of 5
Visited: December 2022
Having to get my name changed on the system quickly for a covid pass for travel to America, both the receptionist and medical administrator were very helpful, did their best to resolve the issue and gave me assurances that they would continue to help! All sorted and my thanks to them!
GP surgery review: eastfield-house-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: October 2022
I felt that I needed to redress the balance with the negative reviews.
I rang the surgery shortly after opening time on a Monday morning 
I was notified that I was caller number 12 - not surprising after a weekend.
I had a 10 minute wait then got through.
The receptionist was extremely caring and professional and after listening to my symptoms gave me the option of an appointment or call back
I opted for an appointment and was seen 2 hours later
The Dr I saw was not the one I am registered with but was extremely thorough and professional 
Treatment and ongoing advice given 
What a service in a time of huge patient demand and high GP vacancies
Well done Eastfield House staff you are outstanding
GP surgery review: eastfield-house-surgery
Title: Rude and abusive receptionist
Rating: 1 out of 5
Visited: June 2022
Unacceptable rudeness from a receptionist common to others here. The appointment system is awful now, but made worse by being shouted at by a receptionist (who continued to shout despite being told calmly they were shouting) - all just because you have to challenge by explaining your child’s disabilities and deteriorating health to secure a face to face appointment. Her frustration with her job and NHS rules etc is no excuse to take it out on me or be so rude and abusive.  The doctors and nurses are lovely and this is one receptionist from a team (not all are like this) but no one should be exposed to angry verbal abuse just for trying to get an appointment. This person is really letting this practise down and attitude causes great distress to patients and carers.
GP surgery review: eastfield-house-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: June 2022
I moved to Eastfield House from another in Newbury 7 years ago and the service here is so much better compared to my previous practice. The main thing that I like is that you can see your named GP and keep a relationship with them or rapport. Very few practices operate this way these days and I was pleased to find a practice that strives to maintain this as it's important. If you need to be seen urgently, you can get an appointment quickly - or opt for a routine appointment within a week or two. All the staff  I have dealt with (including receptionists, admin staff as well as GPs and nurses) for myself or my daughters have been extremely professional and they follow up very quickly (they always respond to phone or email messages too). I would certainly recommend this surgery highly.
GP surgery review: eastfield-house-surgery
Title: Going downhill
Rating: 2 out of 5
Visited: May 2022
I had a consultation with my new doctor who sent me for an x-ray and asked me to call her when the results were back. So far, so good! However, 2 days later I received a message to tell me that my new doctor has left!!! I would have expected to have been told this and given the choice to see another doctor with whom I could have continued my treatment - now I have to start again!!
Did this doctor leave so suddenly because of the receptionist problem that people are complaining about? I too have suffered the sharp end of a receptionist tongue in the past but the last lady I spoke to, to arrange last week's appointment, was good.
I do however agree with the comments of other patients and more needs to be done to rectify the recent problems.
GP surgery review: eastfield-house-surgery
Title: On hold for 44mins
Rating: 1 out of 5
Visited: May 2022
With a screaming child with a temp and blisters everywhere, I was on hold to the surgery for for 44mins. When I finally got through to a receptionist there were no more appointments for the day. Not even an emergency appointment.

Due to this I was forced to call 111 as the surgery is horrendous