janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: three-villages-medical-practice
Title: Gold Standard
Rating: 5 out of 5
Visited: August 2023
I just wanted to take a moment to thank admin and clinical staff for what I feel is a gold standard service. Myself and 2 children are registered at the practice and I know that if I need to contact the surgery, my enquiry will be dealt with promptly. We all know there are pressures on accessing services but I am always satisfied with the response I have been given and I feel like that me or my children are triaged appropriately. Particular shout out to the admin team because they are the small cogs in the system that keep everything ticking over. Thank you to all at Three Villages!
GP surgery review: three-villages-medical-practice
Title: Outstanding practice in all respects
Rating: 5 out of 5
Visited: July 2023
Very easy to book appt with a GP. 
Reception staff and admin staff are welcoming, calm, patient and have a thorough knowledge of the systems in place. They are understanding and have real empathy.
My GP appt was preceded by a blood pressure review and blood tests which were carried out with thoroughness, and personally tailored to my needs. I was given the chance to submit readings daily for a week, with very clear instructions and advice. I was also offered an ECG and advised to reduce one medication. 
My GP appointment covered all my results and blood pressure readings and concerns. All my questions were answered and my concerns addressed which was such a confidence boost for me.
And an outstanding follow up was noted and will be completed.
I was never rushed, but given all the time I needed to grasp the info I needed to understand.
I feel very lucky to be a patient at such a thoroughly professional and yet friendly and easy practice to use. 
Thank you.
GP surgery review: anchor-medical-practice
Title: Excellent experience
Rating: 5 out of 5
Visited: January 2024
This is not my normal GP however visited today for a blood test arranged by my hospital nurse
Best blood test I’ve ever experienced 
Didn’t feel a thing
Friendly
Quick and no pain or fuss
Very impressed, in and out in 10 mins
GP surgery review: anchor-medical-practice
Title: People on the Reception
Rating: 1 out of 5
Visited: May 2022
The trouble with this practice is most of the people who work on the reception think they are doctors! Instead of concentrating on what they are paid to do and loose the attitude.
GP surgery review: anchor-medical-practice
Title: Bad if you want to make appointment
Rating: 1 out of 5
Visited: March 2022
I call for my mom and they are told me the doctor is call you back I not receive any calls back when I want to make appointment from reception put me loots of questions and after decision if is make appointment or not but they are not doctors.
GP surgery review: bean-medical-practice
Title: Brilliant reception staff
Rating: 4 out of 5
Visited: December 2023
The reception staff at this practice are absolutely brilliant. They show empathy, are extremely caring and go out of their way to help in anyway that they can. First class service, thank you.
GP surgery review: bean-medical-practice
Title: First class
Rating: 5 out of 5
Visited: November 2023
I rang this morning fist thing they answer and got me an appointment at 9.20 the girls on reception was very helpful and service was first class and the doctor was brilliant the best iv seen for a long time
GP surgery review: bean-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Wanted to share my experience since joining this practice about 9 months ago, people tend to only share bad experience. 
I havent had any issues since moving from Oakham surgery to Bean road. Never had issues with getting through on phones, staff are all polite and helped me with my queries. Also used website to contact surgery and requests been responded to in record time. I am glad I moved. So a thank you and keep up the good work.
GP surgery review: bean-medical-practice
Title: Nobody care about our health condition
Rating: 1 out of 5
Visited: August 2022
It's really hard to write this review in short box .More than a month we are still waiting for a doctor to see us ,or for the referral that we need ( after a wonderful and so professional face to face appointment in our Urgent Health center) and for the prescription that "may be the doctor said" ( I used this word because it was a phone call and actually I don't know who was on the other side) - still waiting to sign up, something that the doctor was writing...Person with diabetes,with strong infection and skin that is getting down ,after a month waiting for an appointment - received a phone call and promise for an antibiotic....but noone want to see the patient and the family has to try working at home as an surgery nurse... trying to help ... it's not a horror movie - it's the reality in our day.Every single day we are asking and pleasing for help,for a doctor. Empty practice,with only reception ( the last few months - never saw even a person in the waiting room ). This practice has to be check ! Not sure that there is a doctor at all. Two families ( and may be much more ) with a GP only on a paper.Every day there you can see only patients asking " what is going on?"Repeat prescription - the same issue - You have to start walking to there 1 week earlier,to receive your medicine on time.We are starting all that we can do to make a complain against this - with so many documents and messages.If the don't have a doctor at all ,they should be closed.The people are getting worse with every single week on a waiting....only for a phone call even with diabetes,with really bad infections,with ear infections,going to a 24/7 really strong headache....I can say so many stories only from the last few months...And I will do it .
GP surgery review: bean-medical-practice
Title: No access to service
Rating: 1 out of 5
Visited: June 2022
Great difficulty getting appointments. Everyone told to ring at 8.00 am. Then it can take more than an hour to get reply then appointment offered several weeks later.  I have had to attend surgery to make contact after no reply to telephone contact. I have not been able to see doctor when ill on several occasions and used local walk in services, who despite the wait have diagnosed and treated me.  Well done Wal.k in services Last week was experiencing breathing problems had to use walk in services, as not able to get GP appointment, diagnosed with severe chest infection.  No wonder hospital and emergency services are overwhelmed as certainly my GP practice is not providing care for me despite being paid to do so.
GP surgery review: bean-medical-practice
Title: Great help
Rating: 5 out of 5
Visited: March 2022
Doctor was very informative, explained things clearly and was patient with me in answering my concerns.  Gave plenty of her time which I know is precious but I appreciate it.
GP surgery review: bean-medical-practice
Title: Excellent service, if you can see doctor
Rating: 4 out of 5
Visited: March 2022
The process of making an appointment is rubbish. Very difficult to get through and I waited over three weeks to get an appointment. The first appointment was by telephone, which was less than useful as I wanted a professional opinion on a mole on my back. However the doctor was excellent and I was able to see her within a few days. The doctor was very thorough and helpful, but it was very difficult to get to that stage.
GP surgery review: bean-medical-practice
Title: Doctor was brilliant
Rating: 5 out of 5
Visited: March 2022
I am so glad I booked this appointment with one of the nicest GP’s. The GP had time to listen to me and all of my problems and I now feel really reassured after speaking to her and arranging blood tests and other methods and advice to help my current problems. Very good surgery. I have been a patient for 5 years nearly and have never had any problems. Thank you very much ! :)
GP surgery review: cross-street-health-centre
Title: Incompetent staff yet again
Rating: 1 out of 5
Visited: December 2023
Yet again I am down to my last prescription tablet as they have been mysteriously ’removed’ from my repeat prescription. This is not the first time my poor pharmacist has had it in the neck for my GP Surgery incompetency. The pharmacist has told me previously that Limestone Surgery/Cross St have a terrible reputation amongst Dudley pharmacists for missing items from prescriptions and blaming the pharmacists! And when their patients dare to ring to chase, the receptionists are rude and unhelpful.
Would not recommend this practice.
GP surgery review: cross-street-health-centre
Title: Awful reception staff
Rating: 1 out of 5
Visited: December 2023
How many patients are going to have to leave this doctors before their reception staff are called to account? 
Such a bad reputation with is no surprise when you have experience of them. 
They are consistently rude, ill mannered and never smile. Inhumane and no empathy. 
The sign displayed says that they will not tolerate bad behaviour from patients…. Surely this works both ways?? 
Basic Training required on how to talk to other humans with respect. 
Disgraceful.
GP surgery review: cross-street-health-centre
Title: Receptionist
Rating: 5 out of 5
Visited: July 2023
I recently came out of hospital after an operation when ringing the surgery for assistance with pain relief and getting a sick note receptionist was very helpful and very friendly I was treated with kindness and nothing was too much trouble which when you are not feeling your best is exactly the service you want thank you very much for your care and attention I would love to be able to name the receptionist but unfortunately I didn't get her name.
GP surgery review: cross-street-health-centre
Title: Excellent care
Rating: 5 out of 5
Visited: April 2023
I rang the surgery for a telephone consultation at 8.08am, Dr called back at 8.33am, invited me to attend at 9.10am and I was in out, diagnosed, treated and an onward referral put through by 9.20 The whole process was a pleasant experience, the Dr was absolutely fantastic, and I'm very grateful to have been treated so quickly.
I'm also very fortunate to recieve wonderful care from them for my daughter, each time I've ever reached out for help we have been helped quickly and efficiently. The receptionists are always polite and as accommodating as possible to.
GP surgery review: cross-street-health-centre
Title: Lovely Nurse
Rating: 4 out of 5
Visited: November 2022
Had an appointment with the Nurse (an appointment I never wanted to attend but needed to) however the Nurse was absolutely lovely, kind and considerate made me feel comfortable, also very patient, which has made me feel confident enough to return, if & when I need to.
GP surgery review: dudley-wood-surgery
Title: Wonderful practice
Rating: 5 out of 5
Visited: June 2023
The Dr's at this practice are brilliant. They listen and discuss your needs. They take the time to understand and identify your needs. I have only been here just under a year. The best move I have made registering at this Dr's reminds me of the doctors practices of years gone by. So I am very happy 😊 the receptionist are fab too.
GP surgery review: dudley-wood-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: December 2022
I’m a fairly new patient at Dudley Wood and have had only good experiences. Whenever I have needed an appointment I’ve managed to get one on the same day and have got straight through the reception when calling. The reception staff are always helpful and lovely to speak to. I’ve always found the Doctors to be very thorough and very professional. Would definitely recommend to others.
GP surgery review: dudley-wood-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
I had an appointment today. We have used this surgery for a long time and our family has been well cared for by the staff. 
Today was no exception. 
I had several health issues that I wanted to discuss and I felt that I was dealt with in a very patient and kind manner. 
I was listened to carefully and not rushed in any way.  
it was no problem to arrange follow up and I  was even given time to discuss something that was not related to my appointment today.

All in all a caring and effective practice.
GP surgery review: dudley-wood-surgery
Title: Friendly Professional Service
Rating: 5 out of 5
Visited: November 2022
Helpful staff from the initial phone call through to prompt appointment with the Doctor. The Doctor listened to my problem, examining the area and explained the treatment. Follow up appointment was equally good and all the actions were fully explained.
GP surgery review: dudley-wood-surgery
Title: Terrible experience
Rating: 1 out of 5
Visited: November 2022
The service I received from this GP surgery was disgusting. I sent in a urine sample on Monday as I had a suspected UTI and was also pregnant, no appointment with a GP was available so I was told I would have to call back the next morning if I wanted an appointment. The next evening I had severe cramping, I rang the surgery again to be told ‘you will have to call at 8am tomorrow to see if we have an appointment’ I went on to ring 111, where I ended up in an emergency GP appointment to receive antibiotics. The next day I had more problems so I rang this GP again, and was told yet again to ring back again at 8am the next day. I rang 111 again where I was sent to the urgent care centre at Russell’s hall hospital, where I went on to suffer a miscarriage... fast forward to this morning, 5 days later from my initial urine sample, I receive a text from Dudley wood saying that my sample needs to be repeated, so could I send in a new one today. I rang the surgery to tell them what I had been through this week, and all I received was “oh, I’m sorry”. I understand that the NHS is so stretched and there’s a lack of GP’s at the moment, but the service (or shall I say lack of) and attitudes I was met with was disgusting and I will be registering at a new GP practice.
GP surgery review: eve-hill-medical-practice
Title: fantastic practice
Rating: 5 out of 5
Visited: July 2023
I phone up at 1pm on 4/7/23 and had an appointment for 3pm the same day the doctor that saw me was brilliant sorted me out helped with with my mental health issue and pain issues and got me on the right medication listened to me and didn't judge never going to leave this practice
GP surgery review: eve-hill-medical-practice
Title: Very satisfied with this practice
Rating: 5 out of 5
Visited: December 2022
I have encountered no problems with this practice & consider I have always been given good service.
I am particularly impressed with the web site which enables me to
ask questions and always receive prompt answers thus saving both my and staff time.  Thank you to all the staff I have dealt with who have all been pleasant and helpful.
GP surgery review: eve-hill-medical-practice
Title: Great staff
Rating: 5 out of 5
Visited: August 2022
Staff so patient and polite at all levels. Contacted by phone and email and dealt with very efficiently, felt the practice staff and GP listened in each occasion to what I had to say -taking my wises into account.
GP surgery review: keelinge-house
Title: Best surgery by far
Rating: 5 out of 5
Visited: August 2023
Had appointment today. Greeted with friendly staff at reception then into waiting room. Clean tidy& comfy short wait 5 mins. Go into doctor who as my injections ready. Injections done. I’m not feeling well doctor gives me a check over which is extra to my appointment medication given for illness. Thank you so much for always going extra mile
GP surgery review: keelinge-house
Title: Brilliant practice the best
Rating: 5 out of 5
Visited: December 2022
Amazing staff who treat me with dignity & respect as I do also. What a wonder practice how lucky are we to have such a good practice. Thank you for all your hard work 5* always
GP surgery review: keelinge-house
Title: 5* surgery
Rating: 5 out of 5
Visited: October 2022
Seen in clinic today. Thank you so much for the care you give & for always going that extra mile
Keeling house staff you are a wonderful caring team. Thank you so much for all you do
GP surgery review: links-medical-practice
Title: Short wait
Rating: 3 out of 5
Visited: December 2023
I came into the reception, stated my name to the receptionist, and seated myself in the waiting area. Within few Minutes my name was displayed on the screen, and I went to see a consultant.
While talking to the consultant, I wasn't sure how to respond, as I had been expecting to see a dermatologist.
GP surgery review: links-medical-practice
Title: Incorrect Information
Rating: 3 out of 5
Visited: October 2023
Their phone line asks you to only call if you physically can not use the website, It states the website is open from 8am-4pm and to use this to contact the surgery.
When trying to do this at  10am it turns out the practice had already turned it off, resulting in me having to call again and listen to the long voicemail asking me to use the website for a second time.
I understand this may be due to demand on the practice however the voicemail on their phone lines should not state it is open when it is not as this is very frustrating and time wasting.
GP surgery review: links-medical-practice
Title: Medication review
Rating: 5 out of 5
Visited: March 2023
The family doctors are very patient centred and are very understanding to individual needs and know you which is particularly important if you suffer with anxiety issues and mental health issues this to me offers continuity of care
GP surgery review: links-medical-practice
Title: Phone consultation
Rating: 2 out of 5
Visited: September 2022
I called and spoke to a receptionist and asked for appointment regarding 2 matters, both I believe need to be checked physically by a doctor. Next available phone consultation is 3 days away so I accept. I speak to the doctor about a injury and she tells me as long as I have moment there is unlikely to be a issue. When I bought up second issue she told me she doesn’t have time to speak about that. 
Very poor service from our local gp’s. 
No wonder hospitals are bursting at the seems because because can’t get any help from the doctors leaving them no choice to go to Urgent care or a&e
GP surgery review: links-medical-practice
Title: So impessed with this prictice
Rating: 5 out of 5
Visited: June 2022
We moved to this practice about 6 months ago.  My wife and I need regular medical help and this practice has not let us down.  From reception to nurses and doctors, we cannot fault them.  Always polite and helpful on every visit.  We do understand that many practices are under pressure and we all have to give a little tolerance and respect to the people who are looking after us.  Massive thank you to all at the Links!
GP surgery review: links-medical-practice
Title: Fantastic service
Rating: 5 out of 5
Visited: February 2022
Have had to contact the surgery several times over past couple of years and cannot fault the service I have received.
Reception staff are extremely helpful and always respond quickly .
GP surgery review: st-james-medical-practice2
Title: Brilliant practice
Rating: 5 out of 5
Visited: September 2023
I've moved to St James Medical when I was 18. By far I've never had bad experience, the staff are always friendly and very helpful. Never felt uncomfortable to explain what my issue is to book appointments, they are very caring and reasonable. Will always try to meet all needs possible. Highly recommended will always advice friends and family to go to St James Medical.
GP surgery review: st-james-medical-practice2
Title: Efficient and Friendly Service
Rating: 5 out of 5
Visited: April 2023
I have rarely needed to visit the Drs.  On moving to the area in 2020, I was recommended to join this surgery.  I have recently needed to visit the surgery twice and have received a friendly and efficient service from the reception staff and both GPs that I visited.  As with most GP surgeries it takes a while to get through on the phone due to the high number of patients they need to see, but they have a queue system which advises where you are in the queue, which helps and they also undertake online bookings.  Very pleased with the service I have received and I would highly recommend this surgery.
GP surgery review: st-james-medical-practice2
Title: Fantastic doctors
Rating: 5 out of 5
Visited: December 2022
I joined this practice in September after moving too the area and having a bad experience with another surgery, I have quite a lot of complex issues the drs are fantastic and the receptionists have always been helpful , my medications are done on time and if there's an issue there brilliant at rectifying it ,cant reccomend them enough
GP surgery review: steppingstones-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
I had a stomach pain and I was given the best care.I was later referred to Russell hospital 
Where I also had the best care
GP surgery review: steppingstones-medical-practice
Title: Lovely, friendly and caring staff
Rating: 5 out of 5
Visited: September 2023
I attended the practice today for a regular health screening. Both of the members of staff who carried out the screening were absolutely delightful. I was made to feel very cared for and listened to. It was not a comfortable experience but I was really well looked after, encouraged and supported. Who knew it was possible to giggle so much!
GP surgery review: steppingstones-medical-practice
Title: Terrible Practice.
Rating: 1 out of 5
Visited: August 2023
The doctors and staff are fine, but the practice is not fit for purpose. The problem is getting through to make an appointment. The system is broken, you can ring everyday and still not get a appointment.
GP surgery review: steppingstones-medical-practice
Title: Never get through
Rating: 1 out of 5
Visited: March 2023
What is it with this practise you are literally forced to join a 8am scramble to be told at 8:02 that all appointments are gone for the day how is that even possible in two actual minutes how have you actually filled a days worth of appointments ? Even if you want test results have to join this farce can not make any pre booked appointments at all why ? The staff are rude very very rude and completely dismissive how long are we supposed to keep calling back for to make it worse I keep being sent a letter to go for a routine smear test !!! Just book an appointment at my convenience the letter states yeah right will have cervical cancer and die before get appointment for that thanks so much steppingstones your making nhs worse forcing people to Russell’s hall people do have actual jobs and lives and can not sit about all day waiting to ring drs thanks
GP surgery review: steppingstones-medical-practice
Title: Great practice
Rating: 1 out of 5
Visited: December 2022
The practice has a policy of no upfront appointments. I was directed by 111 to call them back as an appointment with them would be possible as it's a duty of care. I was told by the GP they have no appointments for the day. Not before having a 3 hour queue for that news. To only be recommended to be sent to the walk in centre. I am sure without doubt this is not a one off experience, people should raise their concerns more about this place.
GP surgery review: steppingstones-medical-practice
Title: Never have any appointments.
Rating: 1 out of 5
Visited: September 2022
I like the gp's at this surgery they are normally very helpful the problem is getting to see them as there are never any apointment. The receptionists can be very rude at time and never pick up the phone. I made a phone call to them after waiting for 45mints with the message that my phone will be answered next i decided to drive down to the surgery and they where just chatting away with no one waiting and my call was still on hold...  when you get though there are no apointment and pre bookable ones are 5 to 6 weeks away.