janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: green-meadows-surgery
Title: Impossible to get a service
Rating: 1 out of 5
Visited: February 2022
I was trying to get an appointment with GP today or at least online consultation. I went through eConsultant application at Green Meadows site and based on symptoms I provided the web site requested to arrange a in person appointment with GP as my symptoms were too serious to provide and online consultation. The web site suggested that I call Green Meadows Surgery or 111 NHS number - in this particular order.  When I called the surgery tha lady at the reception refused to arrange an appointment advising me to call 111 first. To my question: "why the site recommends to call surgery first and why have I just wasted 40 min online trying to get to speak to the reception as I was told" , she said "I don't know" . Ok I called 111 and almost immediately got connected with the consultant, who again advised to see GP  ASAP. He also said that he will sent a notification to Green Meadow Surgery. I call the surgery again (3rd time today). Another lady at the reception asked "Why did you call 111?".. Ok at this point I must say I started to loose it but patiently explained the whole story from the beginning. Then she said - "Oh, but NHS said see GP in the next 3 days , so it is not urgent. Go online to eConsultant and arrange an appointment thru web site...
I must say I feel much worse after I spent three hours this morning trying to get help from them. I got an impression they deliberately block residents from medical help.. Very disappointed and feel very ill now.
GP surgery review: green-meadows-surgery
Title: Impossible to get an appointment, rude staff.
Rating: 1 out of 5
Visited: January 2022
Whilst I understand there are staffing issues due to Covid 19, there is also a backlog of patients who are desperately trying to be seen by a doctor after self diagnosing for the past two years. It is absolutely impossible to get hold of anybody at the surgery unless you have over an hour spare to sit on hold, 9 times out of 10 to then be told there are no further appointments. Ringing at 8am is pointless, all appts are gone by 8.01am and you are at least number 40 in the queue - it is 2022, there MUST be a more efficient way to service your patients. It is also laughable that one of the first recorded messages you receive (and that is plastered on the walls of the surgery) is that staff do not tolerate rudeness, as they should, however, I have never experienced anything but cold, curt receptionists with a complete lack of empathy. Absolutely nobody wants to be visiting the doctor, please stop making it so difficult for us when we have to!
GP surgery review: herschel-medical-centre
Title: Competent practice
Rating: 4 out of 5
Visited: July 2022
Friendly, helpful, and generally well organised, although contact with external specialist could be improved (I often have to chase via email)
GP surgery review: herschel-medical-centre
Title: Good practice
Rating: 3 out of 5
Visited: March 2022
Unfortunately I had a bad experience with a nurse a smile goes a long way! Had my BP checked came up with a high reading, not surprised as this particular nurse came crossed with a abruptly manner! Be mindful & more pleasant!!!!
GP surgery review: herschel-medical-centre
Title: Impossible to get trough by telephone
Rating: 3 out of 5
Visited: February 2022
I am very disappointed with the telephone service. I was trying on and on to get to talk to the appointment service in order to book my screening.I keep receiving letters from them, but it is impossible to get hold to this service. The phone just gives you a message saying that is unable to connect you this time. Every time...
GP surgery review: manor-park-medical-centre
Title: Excellent Staff
Rating: 5 out of 5
Visited: December 2022
I Needed my medictaions and bloods, staff at the reception were brilliant as always; Doctors very helpful as always and sorted my diagnosis.

Thank you for all your help you guys are doing a great job.
regards
GP surgery review: manor-park-medical-centre
Title: Always supportive
Rating: 5 out of 5
Visited: December 2022
I’ve never been refused an appointment.
Anytime I call within the allotted hours, I receive a call or f2f appointment on the same day. 
The team at reception is fabulous and the Doctors go above and beyond to support.
Would recommend highly
GP surgery review: manor-park-medical-centre
Title: Professional and efficient
Rating: 5 out of 5
Visited: December 2022
I've only had to use this practice twice in 2022. On both occasions I was dealt with in a timely and efficient manner. In Dec 2022 I reached out via telephone, doctor called me back within a couple of hours and after listening advised for blood tests which he arranged immediately. Following results I was proactively called back with an appointment for Saturday! I also received a follow up call a week later to arrange visit with nurse for prediabetic diagnosis and booked for Jan 2023!
GP surgery review: manor-park-medical-centre
Title: One of the best surgery
Rating: 5 out of 5
Visited: October 2022
Manor Park Surgery is one of the best as I always found it really helpful for the people in the reception and the doctors they are all very friendly. Nurses always pays attention to their patients carefully listening to their problems. 
I have never faced any long delays in answering the phone calls, prescriptions and all the other things.
GP surgery review: manor-park-medical-centre
Title: service
Rating: 5 out of 5
Visited: October 2022
very helpful staff, and doctors. i am patient with this surgery last six years, i don't have any issue. i am happy with this surgery.
GP surgery review: manor-park-medical-centre
Title: The Best Practice
Rating: 5 out of 5
Visited: October 2022
I've been with this practice since a while now I have never been delayed during the phone calls, no unusual waiting time. All the doctors and nurses are really good and reception staff is very helpful all the time. I've never faced any issues with any kind of stuff. All in all, the surgery is really amazing.
GP surgery review: manor-park-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Very helpful doctors and staff. I am patient with this long time. I am very happy with the survive i getting from them. I always received call if my blood test due every three months.
GP surgery review: manor-park-medical-centre
Title: Misleading information
Rating: 1 out of 5
Visited: June 2022
If the website and phones tell us that the surgery closes at 6.30pm, don't have your phone lines close at 6pm. Absolutely poor service.
GP surgery review: manor-park-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
A patient for the last 30+ years, great practice, attentive doctors and ready to listen. Staff are always ready to help and resolve issues as best as they can, even when under such pressure. My mum has been cared for very well and all necessary departments contacted to ensure her the correct treatment is prescribed.
I would recommend the practice to any new patients with the knowledge that I have always been well looked after and received professional care.
Always remember that it’s not a certain practice at fault but the pressures we all are experiencing…NHS cutbacks and shortage of staff can result in human errors .
Be a “Patient “ patient.
GP surgery review: giffard-drive-surgery
Title: Care and treatment provided was good
Rating: 1 out of 5
Visited: April 2022
Giffard Drive Surgery de-registered me as their patient, as they are entitled to do. They did this on the basis that any trust had irrevocably broken down.

The reason given is; “the letters and e-mails that we received over the last few months make it clear that any trust you may have had with Giffard Drive Surgery has irrevocably broken down. This breakdown of doctor patient relationship means that we require you to register with an alternative practice”.

The surgery is wrong to claim I no longer had any trust. I did not raise any concerns about care and treatment that they provided to me. Their rationale is illogical because there has not been a breakdown of “doctor patient relationship” as far as I am concerned.

The correspondence Giffard refer to was unrelated to care and treatment they provided. So, whether or not I was a patient is irrelevant. They instructed me not to “continue to communicate” on that matter.
GP surgery review: giffard-drive-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: March 2022
I was experiencing a severe shortage of breath I phoned the surgery on Monday and a telephone interview first thing on Tuesday morning.
The doctor I spoke with arranged an appointment for me at 11.40.
I visited the surgery saw the nurse practitioner and was sent straight to Frimley Park Hospital. 
I have no doubt that had it not been for their quick and accurate diagnosis I wouldn't be writing this review
GP surgery review: giffard-drive-surgery
Title: Not a good experience
Rating: 2 out of 5
Visited: February 2022
I turned up for my appointment today, checked in at Reception and then sat down to wait for my name to be called. An hour later I was still sat there, went back to Reception to ask when they thought I would be seen only to be told that the nurse had gone home, and everyone else was at lunch. Luckily the receptionist was able to find a nurse that could do the appointment for me and both the nurse and the receptionist were very apologetic. But to be honest this just isn't good enough. Next time a nurse/doctor etc. has left at least tell the patient so they aren't sat there waiting!
GP surgery review: voyager-family-health
Title: Great service and great staff
Rating: 5 out of 5
Visited: February 2023
I’ve had to visit a few times in the last few weeks and would like to prise the staff. It makes such a difference to be greeted with a smile and not feel like an inconvenience and also to feel like I’m treated as and dealing with a human! In terms of timeframes, all my follow ups have been before the deadline given and everything well explained. I’m really impressed with the service I’ve experienced recently - thank you!
GP surgery review: voyager-family-health
Title: Fantastic service great practice
Rating: 5 out of 5
Visited: January 2023
I have needed to use Voyager Family Health twice in the last few weeks for my elderly Mum. The doctor who I spoke to over the phone was kind, caring and compassionate and despite obviously being very busy took time to discuss my Mum and at no point did I feel was rushing me to get to the next patient.
The paramedic practitioner who visited was amazing. Kind, caring and brilliant dealing with Mum. Both are a real credit to the practice and an asset to the NHS. 
I cannot praise highly enough, very well done and many thanks.
GP surgery review: voyager-family-health
Title: Poor service drs who don’t listen or care
Rating: 1 out of 5
Visited: December 2022
after many operations going to see gp was a nightmare .sent for investigation at addenbrooks hospital Cambridge after a long wait to be told I was sent to wrong specialist calls never returned and on 1 accasion very rude lady Dr ( name withheld ) was rude and when on phone speaker she slammed phone down .tried to get repeat prescription for aromorph waited to be told Dr needs to organise it after a long wait changed drs ime not the only person to complain think only the good reviews get published was a good surgery before got to big
GP surgery review: voyager-family-health
Title: Not Helpful At All
Rating: 1 out of 5
Visited: October 2022
I have had to had blood tests and Drs appointments due to mcs. The practice been terrible around in turning appointment dates. There is no empathy from the staffs and it makes it worst in this waiting game.
GP surgery review: voyager-family-health
Title: Mental Health Support
Rating: 5 out of 5
Visited: October 2022
Surgery were straight onto my request for support and made me an appointment with their mental health specialist. She genuinely is the best person to talk to and an exceptional listener - just when things are too much. It feels like we are working together but she says it's all coming from me. I feel in a much better place and it's absolutely down to her.
GP surgery review: voyager-family-health
Title: Great nurse
Rating: 5 out of 5
Visited: September 2022
I had a blood test today which I’m always nervous about as it’s normally painful and slow. I had a great nurse who was very kind and so experienced I barely noticed it. The reception staff are also very helpful and kind when you call.
GP surgery review: voyager-family-health
Title: No insulin given
Rating: 1 out of 5
Visited: September 2022
My son is type one dieabetic he requested his normal insulin and it was rejected as he needed a review which is absolutely fine I explained on a number of occasions he needs this insulin to keep him alive 10 days later and over 6 phone calls and a promise of a prescription nothing he was left with no insulin tonight and I phoned and visited the practice to make sure he would have an urgent care call 
Did he ?
Of course he didn't 
He has spent his night up frimley park hospital making sure he has the insulin 
You have a duty of care 
Shame on you
GP surgery review: voyager-family-health
Title: Fantastic support
Rating: 5 out of 5
Visited: August 2022
Having suffered an unexpected medical situation and subsequent ongoing issues for the past 5 months, the support and advice that I have received, either face to face, via the triage call back service or by the e-consultation process for administration support has been fantastic.
Thank you for all of your ongoing support and advice which is really appreciated.
GP surgery review: voyager-family-health
Title: Great Blood Test, Very Good nurses
Rating: 5 out of 5
Visited: July 2022
Had my blood taken by the nurses here, few times already. They are always very kind and attentive and try their best to make it pain free and make sure you are OK. 
Today the nurse has taken the blood in less than 5 minutes, very pain free, smooth, and my arm does not hurt like it hurts sometimes after some hospital blood taking services. Very pleased with the service.
GP surgery review: voyager-family-health
Title: Great practice and staff
Rating: 0 out of 5
Visited: June 2022
Voyager Family Health is a great surgery and the staff are so helpful. I saw the HCA who was excellent and had a very calming presence. The reception staff are also very friendly.
GP surgery review: downing-street-group-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: November 2022
Econsult tues evening, surgery rang me weds at 9am, face to face appt offered thurs 9am.
Lovely doctors and staff every one I have seen over the years, please dont ever merge and get bigger !!
GP surgery review: downing-street-group-practice
Title: Great Practice
Rating: 5 out of 5
Visited: September 2022
Big shout out to Downing Street Surgery.
I submitted an e consult form at 2:30, received a phone call at 2:45 asking me if I could come to surgery in next 15 mins! I could and by 3:10 I was being seen by GP. Can’t sake for more than that!!!!
GP surgery review: downing-street-group-practice
Title: Super professional and attentive
Rating: 5 out of 5
Visited: May 2022
I was seen by a Physician Associate and my GP. 
Fab service, really thorough and effective. 
Huge thanks.
GP surgery review: downing-street-group-practice
Title: Went above and beyond
Rating: 5 out of 5
Visited: May 2022
I was finding my medication difficult to source and the practice located some for me which I picked up within the hour! The practice answer messages promptly and efficiently and my doctor is very caring and took his time to answer my questions.
GP surgery review: farnham-park-health-group
Title: Great service
Rating: 5 out of 5
Visited: December 2022
My young son had a very bad cough and he became more poorly quite quickly. I did an Ask my GP and they were able to see my son that afternoon. Couldn't have asked for anything more.
GP surgery review: farnham-park-health-group
Title: Amazing practice
Rating: 5 out of 5
Visited: August 2022
I have recently moved to the Farnham area and signed up to this doctors surgery. 
I wanted to e-mail in to say how incredible my experience with the practice has been so far. 
I have found from the moment of ringing and trying to get information or trying to book an appointment, to getting the appointment booked and then dealing with the doctors / nurses and reception staff, has been such a pleasant experience. 
Everyone has been so friendly, so helpful and the service has been extremely quick. 

My last surgery I would have to wait over 2 weeks at times to get an appointment, staff came across very rude and made me feel uncomfortable ringing and just seemed an inconvenience that I needed an appointment. 

On Monday I rang regarding aches and pains, swollen throne etc and within half an hour of being on the phone to the receptionist I was booked in for an appointment in half an hours time. 

I have also used asked my GP to book in other Appointments and within 5 minutes of completing the request I had a receptionist ring to book me in the following week. I am honestly so impressed with the level of attention to detail and how personable the practice is.

I just wanted to pass on how impressed I am with the over all service of the practice and how everyone that works there appears very happy and welcoming. 
I feel I have made the correct decision in signing up to you. 

Many thanks for all your hard work.
GP surgery review: farnham-park-health-group
Title: No longer looking after patients
Rating: 1 out of 5
Visited: June 2022
Have been trying to get an appointment for my son with hearing issues since April. The myGP service is rarely open, telephone lines have a long wait or not answered. The few occasions when I have been able to leave a message on myGP I have had a message back saying they can’t deal with issue as not urgent. I respect this isn’t an urgent issue but that he hasn’t be able to hear properly now since April is something that needs to be looked at. My experience of the doctors when you actually get to see them is good but trying to get an appointment is impossible.
GP surgery review: farnham-park-health-group
Title: Inadequate service
Rating: 1 out of 5
Visited: June 2022
Joining this practice was difficult, establishing that I had successfully joined was difficult. Understanding the booking process was difficult, making contact either by telephone, email or in person is difficult. Please ensure that you make practice booking procedures clear to new patients. 
Once I had been fortunate to make an appointment I sat waiting and waiting and waiting to be called by the GP. Expecting to see a certain GP, the reception screen called me to see a name that didn’t correspond with my booking. When I entered the consulting room I was met with a GP that spoke to me as if I was an utter inconvenience. I was hoping for help with the anxiety I’m experiencing, ALL dealings with this practice have only increased my anxiety. I have chosen to look for another surgery.
GP surgery review: farnham-park-health-group
Title: Rubbish Service
Rating: 1 out of 5
Visited: May 2022
Awful place. Almost impossible to see a GP, they have this online booking system that is often shut or only available for short periods of time. You have to leave a message requesting an appointment, call back or email reply and often don’t get anything.
Would suggest very strongly that this practice is not fit for purpose.
GP surgery review: farnham-park-health-group
Title: 2 hour and still weaiting for them to answer phone?
Rating: 1 out of 5
Visited: May 2022
When I started waiting there were 9 ahead of me. I know when I speak to the receptionist they barely take 2 minutes to deal with me. however they appear to spend 20 minutes on several callers. I have been waiting 2 hours so far - with only 9 people in front of me? - this is just not credible
GP surgery review: farnham-park-health-group
Title: Fantastic practice
Rating: 5 out of 5
Visited: February 2022
Incredibly outstanding service thank you. The perfect service journey...
- From the AskmyGp 
- to receiving a call that day from the doctor
- to referral and follow up appointment
-  leaving appropriate forms for blood test and a container for a sample to pick up at reception
- to friendly reception staff
- organising for my medication at pharmacy
All round fantastic customer service. Really appreciate you all 
Thank you
GP surgery review: farnham-park-health-group
Title: New patient
Rating: 5 out of 5
Visited: February 2022
Just registered with Farnham Health Group Practice and found the service exceptional.  Quick response to all my questions, and extremely helpful.  Thank you.
GP surgery review: farnham-park-health-group
Title: IT Problems
Rating: 3 out of 5
Visited: January 2022
I received a series of emails which didn’t feel right to me at the same time I was locked out of my online account . However the IT department were extremely helpful, given that my knowledge in IT is very basic. I am up & running again now thanks to their patience & understanding. As to the surgery itself I haven’t actually seen a doctor in quite some while so am not in a position to judge.
GP surgery review: farnham-park-health-group
Title: Simply the best
Rating: 5 out of 5
Visited: January 2022
I have the best GP anyone could wish for. So pleased with the care and also such kind and caring reception staff.  I am sure all the other members of staff are equally as caring. Thsnkyou to all if you.
GP surgery review: richmond-surgery
Title: Help with problems with medication and a repeat prescription
Rating: 4 out of 5
Visited: March 2023
Reception went above and beyond to help resolve our problems with medication and a repeat prescription.
The receptionist took our 2 questions to a manager and phoned me back with the answers. She even held on to my number so that she could make sure when she returned from her break that I had the answers I needed.
GP surgery review: richmond-surgery
Title: Friendly professionalism
Rating: 5 out of 5
Visited: March 2023
I had my regular appointment with the nurse and, as always, I was greeted with a smile and asked how I was which instantly puts me at ease, she makes me feel that I matter. Her attitude is the epitome of good service and she is the finest example of how nursing should be done, she’s sympathetic and empathetic with a calm and friendly tone. A total asset to the surgery.

her whole manner is a calming tone
GP surgery review: richmond-surgery
Title: Worst experience of a GP ever
Rating: 1 out of 5
Visited: March 2023
The 2 GPs we managed to talk to recently (yes - talk to, because we couldn't actually get an appointment and see them) both showed extremely little interest in the case of our 1 year old, suffering from various symptoms such as high fever, chesty coughs and diarrhea for days. All we were told is 'it's likely this or that, and it's going to take about 10-14 days to resolve by itself'. Is this acceptable for parents of a 1 year old who's clearly suffering? No. Have we been asked how we feel about this stressful situation? Absolutely not. Are we supposed to stop working for 10-14 days while the symptoms disappear by miracle? Apparently so. It's not the first time we experience that level of unprofessionalism, and we will register elsewhere from now on. If you hope to find someone who actually cares about your health at this practice - turn around!
GP surgery review: richmond-surgery
Title: Very Rude
Rating: 3 out of 5
Visited: March 2023
I know that surgery receptionists can be busy but when a patient is asking a question and being pleasant to them, staff should be just as pleasant in return.  The staff member cutting in and cutting you off whilst speaking with them is extremely rude and makes one feel as if you are not worthy enough for them to deign their time on you.  Courtesy costs nothing.