janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: alexandra-&-crestview-surgeries
Title: Feel very let down.
Rating: 1 out of 5
Visited: July 2022
Fell down the stairs & after a few days of over the counter pain relief not working I called the surgery. Given a phone appointment for 2 days time. Receptionist said whoever I spoke to would be able to refer or prescribe accordingly. This was a lie. A physio called who told me to do exercises that I’d already looked up on the NHS website. They could not prescribe pain relief. She said I’d get a call within 2 hours. Again this was a lie. I received a text  Message 5 hours later.  I was offered a phone appointment in 9 Days time. I was not sleeping due to the pain, unable to drive for more than 20 minutes due to the pain and sitting down was very painful. After 9 long painful days I was prescribed pain relief from a very nice gentleman dr. On a separate issue I had a medication review with a different male dr who was rude, abrupt and no bedside manner whatsoever. I then had a missed call from them. I called back and after 33 minutes bring on hold reception said they’re not sure why they called me and that there are no appointments available. I feel completely dismissed & disregarded as a patient. I feel that if you’re not older then they do not care or take anything seriously. I have today registered with a new surgery and sincerely hopethey will be a lot better - don’t think they can be a lot worse than my recent experiences I’ve had with Alexandra & Crestview.
GP surgery review: alexandra-&-crestview-surgeries
Title: Outstanding
Rating: 5 out of 5
Visited: May 2022
I have attended both Crestview and Alexandra Road surgeries with my elderly mother over the past weeks. 
The compassion, care and kindness shown by ALL staff is outstanding.
Thank you
GP surgery review: andaman-surgery
Title: Much Improved Practice
Rating: 4 out of 5
Visited: July 2023
I received a same day appointment on a Monday. The doctor I saw was very kind, knowledgeable and efficient. He immediately arranged some in-house tests and following these he arranged an immediate appointment with The James Paget Hospital. I then received a follow up call from the surgery to arrange a further appointment which again was as efficient as my first appointment.
I feel that I was treated extremely professionally with a lot of care and would like to thank all involved.
GP surgery review: andaman-surgery
Title: Very polite and understanding
Rating: 5 out of 5
Visited: March 2023
My first visit to your Practice. Receptionist, polite and caring. Equally the Doctor was very caring,  efficient and patient. He was very understanding and I felt at ease with him. I wasn't kept waiting and felt respected.
I feel he has helped me a lot.
Thank you so much.
GP surgery review: andaman-surgery
Title: Receptionist
Rating: 4 out of 5
Visited: December 2022
Thank you so much to the lovely lady’ A ‘on reception who helped us over the last couple of days she went above and beyond to help ..so grateful
GP surgery review: andaman-surgery
Title: Recent Appointment With Nurse Practitioner
Rating: 2 out of 5
Visited: October 2022
Have to say I wasn’t overly impressed with the manner of the Nurse Practitioner I saw this morning - I found her manner to be very curt and not warm at all, not a serious medical issue and didn’t want to bother a GP but I seemed to be bothering her - had an early appointment and she walked in to the practice over 10 minutes after my appointment should have been, was kept waiting and no apology
GP surgery review: andaman-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2022
Outstanding service and support from doctors, practitioner nurse, nurses and receptionist. Every member of the team is helpful and very kind. Outstanding professionals!
GP surgery review: andaman-surgery
Title: Great reception staff
Rating: 4 out of 5
Visited: August 2022
I had to recently contact the surgery on behalf
Of both my Mum and Dad. They are dovirced to it was two seperate visits needed. I filled in footfalls for both parents and I have to say how easy it was communicating with the person behind the emails. Both helpful and efficient.
GP surgery review: andaman-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: May 2022
Great surgery, receptionists always friendly and helpful. 
Nurses and Doctors kind and professional
GP surgery review: andaman-surgery
Title: Great Performance
Rating: 5 out of 5
Visited: February 2022
I was in the waiting area today 9/2/22 at around 11.20 when one one the receptionists, I don't know her name, was dealing with the registration of a lady who had a baby with her, she wished to register herself and the baby and  I think another person who was not present with the Practice. The lady obviously spoke no English so someone was on her mobile phone translating. The surgery was busy at the time but the receptionist dealt with a very difficult enquiry with patience and kindness, she was not flustered or put off resolving the matter by the language barrier and her performance was a credit to the Practice. She should be congratulated on a job very well done.
GP surgery review: andaman-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: February 2022
Highly motivated,Extremely mindful,Very professional,Compassionate,Extremely Conscientious , Very thorough Extremely private
GP surgery review: bridge-road-surgery
Title: Sympathetic Responses
Rating: 5 out of 5
Visited: November 2023
Following an unexpected loss of consciousness at home, with consequent drop-fall I (age-70) attended Bridge Road Surgery to ask for a BP analysis.
Reception was Most Kind and Sympathetic.
I was directed to the DiY facility, another staff followed to give support if necessary; having returned data slip to reception I was told that a doctor would follow up, however having hardly left the premises I got a call that a doc was already available and I was back indoors to be seen within ~4minutes … Wow !_!
Doc was equally Kind and Thorough, and I was passed across for an immediate Bloods.
I felt truly valued and handled with compassion throughout;  Thank You All !
GP surgery review: bridge-road-surgery
Title: Lack of understanding
Rating: 2 out of 5
Visited: October 2023
Having had a hysterectomy due to cancer, when I contacted the surgery for help with back and stomach pain, I was contacted by a physiotherapist by telephone who said I probably had Sciatica.  My oncology gynaecology nurse had told me that my GP was my first point of contact for any problems. I was emailed some exercises but told to call the surgery after the consultation that afternoon to request some painkillers for my stomach. This I did but was denied and told to call again on Monday.  Who triages patients requests? How can a true diagnosis be made without a physical examination? I was also advised by my Oncology Doctor to have a flu vaccination together with my husband. When I called the surgery to arrange this, I was told I wasn’t eligible even though I am due to start chemotherapy. Why is it so difficult to see a Doctor? I have lost all faith in this surgery.
GP surgery review: bridge-road-surgery
Title: First class
Rating: 5 out of 5
Visited: October 2023
Iimade an appointment for my husband regarding a problem he has had doctor gif ( not sure how you spell his name ) saw my husband and within 6 day he had a referral at
the receptionist Iispoke to today was fantastic and sign posted me to the correct procedure
Thanks Bridge Road
K Tuxford
GP surgery review: bridge-road-surgery
Title: Misleading
Rating: 5 out of 5
Visited: August 2023
I received a call from the surgery regarding blood test results and was asked whether I would be free for the doctor to call me a week later.  I confirmed yes.  I then received a text saying “Don’t forget your appointment at 15.10 on Thursday 5 October at Bridge Road Surgery”.  This suggested to me that I had an appointment to attend at the surgery rather than a phone call.  I therefore rang the surgery to clarify.  I was told it would be a  phone call.  I then received another text with the same wording the day before the appointment.  I totally understand that doctors are very busy but 15.10 became 16.15 and I therefore rang the surgery to check.  I was told the doctor would ring when she had time.  I feel the wording of the text that was sent to me is extremely misleading.  I was more than happy to wait for a call when convenient to the doctor and if the text had read “doctor will call you on [date]” with no specific time that would have been much clearer and not lead to me having to clarify things with the surgery over the phone.  Please could you review the wording of texts that are sent out so that they are clearer.  I have absolutely no complaints about the surgery or staff.  Thank you.
GP surgery review: bridge-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Saw a new doctor who I think is from our local hospitals, was lovely and friendly a great credit to the practice
GP surgery review: bridge-road-surgery
Title: Good practice
Rating: 5 out of 5
Visited: July 2023
I have found the staff at bridge road extremely helpful and the time given to me by the nurses has been amazing and also very helpful
GP surgery review: bridge-road-surgery
Title: Disappointed
Rating: 2 out of 5
Visited: June 2023
I have been with this surgery for many years. I am disappointed that now it is so hard to get an appointment with my regular GP. I do understand that my GP does not work everyday and only certain days of the week, but trying to get an appointment using the telephone and speaking to the receptionist is impossible! Another GP that I had spoken too strongly advised me to see my regular GP and had put a request in to the receptionist.
GP surgery review: bridge-road-surgery
Title: New computer system
Rating: 5 out of 5
Visited: May 2023
The new computer system is much much better 100%. 
Im now able to leave a message for my surgery that isnt urgent when its convenient for me and not at 8 in the morning and if its 8:30 i’m too late. 
The new system is so much better thank you.
GP surgery review: bridge-road-surgery
Title: Very dissatisfied
Rating: 2 out of 5
Visited: May 2023
My husband had suspected food poisoning i rang 111 and told to ring my gp for a phone call from doctor I rang them for a call back snd never received it we never got any help or advice pretty disgusting
GP surgery review: bridge-road-surgery
Title: Concerning
Rating: 1 out of 5
Visited: May 2023
They have No midwife allocation and have no interest in new pregnancy. This is my first pregnancy and I am highly concerned for my well-being (unlike the practice) I have no midwife and no antenatal care. All I received was a mobile number for a midwife who states she won’t reply to any voicemail for several days. There is absolutely no compassion or patient care. I have no idea what I will now do as I am extremely unwell with this pregnancy and no pharmacy will give me any medication without GP or midwife prescription but the receptionist said I can only see the GP for pregnancy termination options. I don’t expect my pregnancy to last unfortunately. I strongly suggest a CQC visit to this practice.
GP surgery review: high-street-surgery
Title: They are a joke
Rating: 1 out of 5
Visited: January 2024
I called the surgery who told me there was no appointments even though I had been on the 111 website who had said it was shingles and I needed antivirals asap so only needed the prescription to get them, the surgery said sorry no appointments call 111 who then told me the same and to call my surgery back which I did who then put me on hold while I waited to speak to the doctor, after waiting 10 minutes the lady then came back and said we can see you sometime tomorrow which is a waste of time as I need to have the medication asap as the advice says online, at this point I’ve given up and is the reason I never bother with the doctor, it seems strange as I’m always getting messages from my surgery asking me to go in for Covid or flu vaccines, is this because they get paid extra if I comply, no wonder our nhs is in a mess if this is how they run the system.
GP surgery review: high-street-surgery
Title: Concern
Rating: 1 out of 5
Visited: November 2023
Unfortunately it feels impossible to get an appointment. The telephone wait was over 50 this morning. I did indeed message online but they told me there was no appointments and that I needed to call again on Monday. 

It is quite concerning, if someone was unable to use online system would they have to wait on the tele cue? Whilst trying to manage other aspects of their daily life. I feel the stress of not being able to get an appointment is going to have long term consequences on peoples health. People are probably going to give up on appointments, feel they have to go to accident and emergency for support. Or just lose the energy to keep trying to get appointments, leading to reduced likelihood to seek help, causing potential symptoms which could be managed and prevented early. 

I am seeing the consequence of this in secondary care. People not going to their GP practice because they feel they won't be supported. 

This system of same day booking (of which no guarantee that you will have your symptoms reviewed ) really needs to be reviewed as it is really not working.
GP surgery review: high-street-surgery
Title: poor service
Rating: 1 out of 5
Visited: September 2023
The only way to get an appointment is to go to the surgery at 7.45am. That is to book an appointment for that day, you can't even book a routine appointment say for 2 weeks ahead
GP surgery review: high-street-surgery
Title: G-d awful
Rating: 1 out of 5
Visited: July 2023
I don't even know where to begin. 

Staff with little to no reading comprehension. 
An unusable online form. 
Unreasonable rules. 
Insane waiting time on the phone. 

My advice. Don't get ill if you are at this surgery. 
I am taking my complaints further. I know the NHS is "struggling" but maybe we need to address why. And it certainly isn't lack of pay!
GP surgery review: high-street-surgery
Title: My practice, So bound to be good
Rating: 5 out of 5
Visited: March 2023
I normally ring, but have only been seen by underling very rarely by my official doctor so a bit disappointed not doing so. Maybe they spread the load of patients. I have gone many times by bus to John Pageant
GP surgery review: high-street-surgery
Title: Once again I feel let down by this practice.
Rating: 2 out of 5
Visited: June 2022
I called the surgery on the 7th to ask if they could 're prescribe some medication which I have been prescribed for over a month, the lady on reception was polite and told me she will get it authorised and to call in the morning to check... I called the next morning only to be told I need to speak to a doctor, the lady took all of my details and told me a doctor should call me in the afternoon, at around 16:30 I called back only to be told I have no appointment it's not on the system and was told I would get a call the following day, I said this is not good enough where has my appointment gone I need pain relief as I have herniated discs in my spine and pain in my legs, I asked to speak to the manager to be told she has gone home... so I'm writing this at 3am as I can't sleep again due to the pain in my legs. Not happy.
GP surgery review: high-street-surgery
Title: Very good service
Rating: 5 out of 5
Visited: April 2022
I have lived in Lowestoft for just over a year and have nothing but praise for the staff and service I have received with repeat prescriptions and other issues.
GP surgery review: high-street-surgery
Title: Lovely receptionist
Rating: 5 out of 5
Visited: February 2022
I didn’t attend the surgery but the receptionist call me to remind me to book my one year old in for her vaccinations - something I’d been meaning to do for weeks but kept forgetting. She was very patient and understanding on the phone. I appreciate  the pressure everybody in the NHS is under, now more than ever so I just wanted to send a message to say you are all doing a great job and thank you, thank you, THANK YOU!
GP surgery review: kirkley-mill-health-centre
Title: Great Service
Rating: 5 out of 5
Visited: January 2024
I have had an occasion to contact the practice several times within the last couple of months for various medical reasons. The phones are answered in a timely fashion, the receptionists have always been helpful and courteous and appointments made easily and within a reasonable time frame that allows me to see the GP I am familiar with. Sometimes my GP appointments are slightly delayed but I accept this as part of the personal service the GP is providing to the patient in front of me. I have never felt under pressure or rushed when consulting my GP and appreciate the time he gives me. I have absolutely no complaints and remain very thankful of the service I receive.
GP surgery review: kirkley-mill-health-centre
Title: Very poor practise
Rating: 1 out of 5
Visited: December 2022
Joined Dec 22, have a serious health condition, couldn't get an appointment for 2 months, let the practise know I needed a referral for the condition, they didn't bother following that up for 3 months.
Online appointments are never available. Aiming to join another practise.
GP surgery review: kirkley-mill-health-centre
Title: Great practice
Rating: 4 out of 5
Visited: December 2022
Its helpful and very good they work really hard for the population I love to go there and I hope they keep been better
GP surgery review: kirkley-mill-health-centre
Title: Very Helpful Receptionist
Rating: 5 out of 5
Visited: August 2022
I telephoned the surgery today to adjust 2 appointments. The receptionist went out of her way to help me. She was kind and very efficient.
GP surgery review: rosedale-surgery
Title: Lack of care
Rating: 1 out of 5
Visited: October 2023
Had a stomach problem for over 3 months before seeking help, as it got very painful when I was moving, and cannot sit up, and have a small lump in my groin.
I work abroad so wanted it to be checked out. Was told a hernia is not an emergency so a doctor will not see me for 2 weeks and to wear tight underwear to support it until I got back from my 5 week trip.
 If I didn't like it go to A&E doctor at jph
6 hours of waiting room later, the jph gp suggested I get a scan (what I wanted in first instance) and referred me back to the Rosedale GP, to get a scan.
Who then, gave me a message to arrange a urine and blood sample, to make sure it is necessary to get a scan.
I am no proffesional, but I am sure blood and urine test  doesn't check for hernias.

To note, if I have time off work I don't get paid i also train at an athletic level so the last thing I want is to see a doctor or be anywhere near a hospital for a sick note.

I do not rate this surgery in level of care or interest in a patients needs, so will be changing when I can.
GP surgery review: rosedale-surgery
Title: great doctors awful receptionists
Rating: 1 out of 5
Visited: July 2023
ive had nothing but a bad headache when dealing with the receptionists when trying to order my fathers prescriptions,im always told they will be ready for the end of the day only for them not to be ready the next day when i go to collect them,when they are there important items are missing and have not been put through,my father needs his medication as he is extremely poorly,this has happened more than once and seems to be a regular occurrance.
GP surgery review: rosedale-surgery
Title: Nowhere to leave feedback and messages
Rating: 3 out of 5
Visited: February 2023
I wanted to do 2 things- register a comment with the practice manager and reply to some information/ advice given by medical staff but was unable to do either online.

There is no mechanism on the practice website to leave feedback or raise concerns.

I can usually send requests/ messages about symptoms & treatments via the Consulting Room option but wasn't able to do so as there were no appointments available. I didn't need an appointment or same-day response. Why can't routine responses to questions just be sent to the practice? 
Really unhelpful, especially as it's often hard to get theough on the phone
GP surgery review: rosedale-surgery
Title: Unrealistic waiting list for contraceptive implant renewals
Rating: 3 out of 5
Visited: January 2023
I have always been a very satisfied person when dealing with anything related to Rosedale surgery until very recently.  To have been sent a letter in December of 2022 to say that my contraceptive implant will be no longer effective from 19/02/2023 and to make an appointment which I did early in January, only to be put on a waiting list that I am still currently on and it’s the 17/02/23 is just shocking, the last few times I have called reception I have been told to call the icash clininc instead to which they annoyingly also have a 4-8 week waiting time. I think this is shocking practice and will no doubt lead to many unwanted pregnancies. The surgery has has duty to let patients know that the waiting list is more that 8 weeks in order to prevent many women being unprotected by their contraceptive method which were mainly fitted by the surgery in the first place. I only hope that this issue is rectified as soon as possible. Very disappointing.
GP surgery review: rosedale-surgery
Title: Good surgery
Rating: 5 out of 5
Visited: December 2022
I joined this surgery about 18 months ago and had a good experience  each time I have had the need to contact the surgery.  Recently had a blood test and was in and out in 5 minutes.  Very happy with the service.
GP surgery review: rosedale-surgery
Title: helpful staff
Rating: 5 out of 5
Visited: December 2022
I just wanted to say a massive thank you to the admin and receptionists at Rosedale. My son has a few additional needs and I had to phone the admin staff for several different reasons in a short amount of time and every time they were so lovely, supportive and went out of their way to help. They always phoned me back to let me know what was happening. On a couple of occasions, I got emotional as I was struggling with trying to organise collecting prescribed formula, scripts etc and the team were extremely sensitive, compassionate and did everything in their means to help me and my family! This means a lot as they are the first people you speak to when feeling unwell, and having a friendly and caring person answering the calls makes the world of difference.
GP surgery review: rosedale-surgery
Title: Great Service
Rating: 5 out of 5
Visited: December 2022
I would like to thank the reception and prescription team. I found myself out of a medication due to a pharmacy issue and I explained the situation to the lady behind the desk, who was really helpful and organised a new prescription, without any issue... Thank you.
GP surgery review: rosedale-surgery
Title: Once again, brilliant service.
Rating: 5 out of 5
Visited: September 2022
We transfered to this practice, having been severely disappointed by the level of support offered by a neighbouring surgery. Best decision we've ever taken.

We made an enquiry online about receiving flu and Covid boosters. Within half an hour we were messaged with appointment times.

On the day, the management of the process was very efficient. In surgery for under 8 minutes,  2 injections done, and it didn't hurt!!

By contrast to other practitioners,  this service goes above and beyond to provide  a good level of patient care. 

No doubt, they make mistakes (like us all). I expect they occasionally get it wrong. But take it from me, in comparison with others their performance is exceptional. 

Well done!