janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: oakwood-surgery
Title: Great experience
Rating: 5 out of 5
Visited: November 2023
I was seen at short notice.
My condition was assessed and medication given.
My examination was done sensitively and with dignity.
My experience was positive.
The nurse is very thorough
 in her consultation.
GP surgery review: oakwood-surgery
Title: Great service
Rating: 5 out of 5
Visited: May 2023
I really like the new online platform where you fill in the form for appointments and then you are contacted by text to let you know when someone will be calling you. A lot better than waiting on the phone for ages and then being disconnected. Everytime I have used this service (and with two kids it’s alot) I always get an appointment within the week.
GP surgery review: oakwood-surgery
Title: Appointments
Rating: 2 out of 5
Visited: May 2023
Yet again you ring up at 8.30 you are in a queue number 23...40 minutes later you are through to be told no more appointments today ring back tomorrow.But your back at work tomorrow working 12 Hr shifts 6 am till 6pm ...there no appointments after 6 your told guess my knee will have to wait and try the appointment lottery next time I'm off!!
GP surgery review: oakwood-surgery
Title: Great doctor
Rating: 5 out of 5
Visited: May 2023
Recently had to see one of the doctors due to an ongoing ENT issue, she was very helpful and thorough when examining me. Credit to the surgery.
GP surgery review: oakwood-surgery
Title: Great practice! Couldn’t recommend enough!
Rating: 5 out of 5
Visited: March 2023
The practice took my concerns very seriously and continues to follow-up with me to see how my treatment plan was working for me. They adjusted my plan accordingly to support my needs
GP surgery review: oakwood-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: September 2022
Really happy with the service. The two doctors that I have been seen by the last few months went above and beyond! 
Thank you so much at providing an excellent service!
GP surgery review: oakwood-surgery
Title: Worst service
Rating: 1 out of 5
Visited: April 2022
The standards of this surgery is dropping by the day! First of all it's impossible to get an appointment or even get through on the phone. Then you have the online system which they don't respond to half the time! When or if you get an appointment with the doctor they call hours after the time given. I am suppose to have blood test every 3 months. I used to be able to call reception and they would have it booked for me. Since the new staff have taken over at reception, they don't answer, when they do they are rude, they won't give you an appointment for a blood test without discussing it with a doctor who they barely give appointment for. I finally got an appointment time 7 months after my previous blood test where I was then called back that I had to change the appointment to another month later without a reason given! I have not received a text confirmation of the time and date at all! I have tried to call multiple times using all the options and have had no answer! I tried using the online system no answer! Then I just received a text saying you have missed your appointment book again!!!! Disgusting ! How is a patient suppose to attend their appointment if they have not been told the time or given a confirmation text?!
GP surgery review: oakwood-surgery
Title: Not professional and over run
Rating: 1 out of 5
Visited: January 2022
Practice is taking on more patients then they can handle you can never get a appointment on the day obviously there objectives are to get more money then patient care
GP surgery review: springfield-surgery
Title: Wonderful service
Rating: 5 out of 5
Visited: October 2023
I have been a patient at Springfield Practice for over 20 years and I have a named doctor who knows me and my health. The doctors and nurses are a credit to their profession, I feel listened to and cared for.
GP surgery review: springfield-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
I have been with Springfield surgery for 8yrs, and have seen some staff come and go, but the care and support I have received,  has never changed. I had bad experiences with a previous surgery from my original home town, and was apprehensive when I moved to Birmingham and needed to register,  but wow, I have been so pleasantly surprised.  From counselling,  nurses, receptionists and the doctors,  everyone is lovely to interact with. The online services available are such a god send, and follow ups are prompt. This practice and its staff deserve to be celebrated.  Thank you for your continued care.
GP surgery review: springfield-surgery
Title: Exceptional practice
Rating: 5 out of 5
Visited: June 2022
I have been with the surgery for over 20 years & have always had a positive experience. Everyone is compassionate & helpful. I have found the online service fantastic & am proud to been one of the few who felt their GP practice were still available even during the pandemic. My father moved to them after his GP retired & the care & consideration they showed him was incredible and after he passed they showed me support which I will never forget. Even now under extreme pressure they continue to do their upmost best to put the patients first. I am very grateful to all the team & would like to thank everyone at the practice for their continuing hard work.
GP surgery review: strensham-road-surgery
Title: Not for local patients!!!!
Rating: 2 out of 5
Visited: June 2023
Very limited experience of this surgery.  I wanted to register as a new patient and filled out the forms online.  I recieved a phone call saying that they are only taking patients out of the area or from abroad. I was surprised to say the least.
GP surgery review: strensham-road-surgery
Title: Complain
Rating: 2 out of 5
Visited: April 2023
My son has got  problems when I try to book an appointment every time the reception say u can book online from 4 week try to book app say no appointment yet they so rude with us only reception
GP surgery review: weather-oak-medical-centre
Title: Great Practice in Birmingham!
Rating: 5 out of 5
Visited: September 2022
The staff at this Surgery are very helpful and accommodating when compared to other practices in the vicinity. The appointments are easily sorted and with new NHS App it is ever so easy to manage your repeat prescriptions and access records. I wish everyone to stay healthy and fit but should you need a genuinely caring and great Practice in Birmingham try Weather Oak Medical Centre.
GP surgery review: weather-oak-medical-centre
Title: Cooperative staff
Rating: 5 out of 5
Visited: March 2022
got a appointment for blood tests, it was my 3rd visit, reception & nurse both were very cooperative
GP surgery review: solihull-healthcare-partnership
Title: Receptionist
Rating: 5 out of 5
Visited: December 2023
I visited the practice this morning to try and get some help and advice. The receptionist that dealt with me could not have been more helpful, I think people can be very critical on occasion and sometimes justified however I think its also important to recognise a great service from someone when you get it. Thanks again for your help today, spot on.
GP surgery review: solihull-healthcare-partnership
Title: After all the investment, where is the care?
Rating: 1 out of 5
Visited: November 2023
It's 2023 and to gain an appointment with a GP I have to phone up and sit waiting at 8am on a Monday for who knows how long.  Forget the fact that we might need to work, have school runs etc.
What was the point of creating a health partnership with a call centre that can't do anything?  Why can't we request appointments online or at least be added to a list?  A private company would never be allowed to operate in such an antiquated anti-customer way.
Terrible and stressful experience that needn't be so.
GP surgery review: solihull-healthcare-partnership
Title: From very good to extremely bad in 18 months!!!!
Rating: 1 out of 5
Visited: July 2023
Shp is seemingly not fit for purpose. They are making mistakes; you can't get an appointment, and if you are lucky enough to get one it's over the other side of Solihull; Whilst waiting to get through you're told that the service if "full"and get cut off! ; I have never seen the same GP twice and have no idea who my nominated GP is! ; It seems to me that Shp is under new management nad it's all gtone wrong, but then agian I think it's fundamentlally wrong to set up groups of surgeries, and I'm sure Grove Surgery worked very well as a single unit. 
I am considering moving to another surgery if I can find one  that's not a part of Shp!!!
GP surgery review: solihull-healthcare-partnership
Title: Absolute rubbish practice. Far too large
Rating: 1 out of 5
Visited: July 2023
Phoned practice at 14.46 hrs on Tuesday 11th July 2023 I was answered at 14.54. I asked to see a Doctor regarding a serious health problem but told no appointments available. i was asked to phone at 08.00 hrs Wednesday 12th Jul. By past experience I doubt if I will be given an appointment as I will probably 50th in the queue. But I will try. not impressed at all with this practice.
GP surgery review: solihull-healthcare-partnership
Title: Very poor communications
Rating: 1 out of 5
Visited: October 2022
I've been trying to get GP approval for a family member to be seen as an NHS patient by an audiologist from a private company. I've done this in the past, with no major problems. This time it seems that the request was not passed on to the GP so I arranged a reminder request and followed it up with a phone call to the practice. Eventually it was agreed by the GP but nobody informed the private company that they had the go-ahead. I only found this out because a friend went into the practice and asked about it. It was a very simple procedure to follow - so why the problems? Patients get the feeling that they aren't important and just get in the way of the staff. It's really not good enough!
GP surgery review: solihull-healthcare-partnership
Title: Disappointed
Rating: 1 out of 5
Visited: September 2022
i got a free health check as the first time registration  in early sept. the nurse got two regular tubs of blood from me, and they need to do test to build up my medical record. she said the test result would be available one week after and i could go to any clinic under shp for the print copy of the result. i went there after 2 weeks and was being told no record could be found from their system that i had a blood test. they checked almost two more weeks and could not find my blood test record and result. it is reluctantly being told maybe i have to do the blood test again. how careless
GP surgery review: solihull-healthcare-partnership
Title: Shocking
Rating: 1 out of 5
Visited: July 2022
Worsening of asthma symptoms due to having a cold, hay fever and weather requiring increased use of inhalers.  Tried calling gp practice cut off as lines full!!!! Continued to feel breathless called 111 told to go to gp explained can’t get in contact as constantly being cut off and they would arrange contact for me to be reviewed.  Shocking service from shp
 never had this when it was just Shirley Medical Centre.  Asthma can be life threatening if not managed correctly with early intervention yet can’t get in contact.  No wonder people are going to ed as they can’t get anywhere near a gp  Not fit for purpose and don’t use The pandemic  as an excuse because I worked on the front line in a hospital during the pandemic!
GP surgery review: solihull-healthcare-partnership
Title: Almost 2 hours calling for appointment
Rating: 1 out of 5
Visited: June 2022
This morning, I called at 8:02AM to Grove road Solihull surgery. The voice message said 'system is full, call again'. I continued calling again and again until around 8:35 when it finally accepted the call. I was put in a que with a number 47. At 9:46 the phone was answered. I got an appointment in 10 days time. I was told to ring at 8AM. I replied this is the 8AM call. This is diabolical. 1 hour and 45 minutes to speak with someone in surgery.
GP surgery review: solihull-healthcare-partnership
Title: FRom one of the best to the worst in Solihull
Rating: 1 out of 5
Visited: April 2022
The appointment system impossible to book an appointment phone you need to book a day off work then if and when you get connected 3 weeks for an appointment I have shingles   called 111 advise go straight to doctors so I went to wait 45 minutes outside in the rain when I got to speak to the receptionist I was told no appointments for 3 weeks also there are problems with my blood test I got a text a doctor would call me I have been wait 6 weeks for the phone call if you this is acceptable please leave a review
GP surgery review: solihull-healthcare-partnership
Title: SHP is a joke!
Rating: 1 out of 5
Visited: April 2022
Since all the practices in Solihull joined together the service has been absolutely shocking!
You cannot get through on the phone and when you do your told there's no appointments for 3 weeks and to call at 8am the next day ,which is exactly what I had done and was repeatedly told told the queue was at full capacity and then was cut off on numerous times.
This is why A&E departments are at breaking point and something needs to change drastically It is totally unacceptable.
The surgeries should never of joined together it is clearly not working and was so much better before they did.
GP surgery review: arden-medical-centre
Title: What a breath of fresh air !
Rating: 5 out of 5
Visited: June 2023
Having been at another practice for 36 yrs locally I didn't know how good it could be .

Following a move to the area I registered my family at Arden . The stress of seeing the Gp for myself or my children quite simply no longer exists! 

All staff are professional and pleasant , systems seem to be good - so booking anything routine has been really simple . Advice or next steps has been clearly communicated and / or followed up promptly. I'm so happy we moved
GP surgery review: arden-medical-centre
Title: Sympathetic, kind staff and knowledgable GPS
Rating: 5 out of 5
Visited: December 2022
I've been under the care of lots of different GPs and never received the amazing service I have since joining here.

Every time I've had to visit or call they have been sympathetic, understanding, provided practical, knowledgeable advice and left me feeling much better!

Not only that but two members of staff also followed up with me by phone, completely un prompted, just to check in. The reception staff are also really lovely.

Can't recommend it enough!
GP surgery review: arden-medical-centre
Title: Outstanding GP practice
Rating: 5 out of 5
Visited: December 2022
My wife and I have been looked after by this practice for the last 15 years and we have nothing but praise for the personal GP dedication and professional attention to detail by all other members of staff.
During the last three years, which has been challenging, the care has been faultless.  Today, 23rd December at 4.00pm I received a call to attend surgery for an ECG at short notice following results of a blood test. An incredible response letting me relax over the Christmas period.   Thank you for caring for two 80+ patients so well.
GP surgery review: arden-medical-centre
Title: Wonderful People
Rating: 5 out of 5
Visited: December 2022
I am profoundly deaf and really struggle to understand what people say, everyone at Arden Medical makes a real effort to help me.
GP surgery review: arden-medical-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: December 2022
I arranged a visit to Arden Surgery this morning and within 3 hours I had a blood sample taken, an ECG and a meeting with a Doctor. The outcome of this was that before the end of the day I had a visit to a cardiology specialist and an x ray booked. Everyone from the Doctor to the nurse, receptionist and secretary was so helpful and did everything they could to help me get processed as quickly as possible in advance of my forthcoming holiday. They went the extra mile and far exceeded my expectations. Very well done to all concerned!
GP surgery review: arden-medical-centre
Title: Awesome people and service.
Rating: 5 out of 5
Visited: June 2022
Truly outstanding, thank you all for your hard work and dedication to you patients, especially during the most challenging of times.
The most amazing Practice.
Thank you
GP surgery review: arden-medical-centre
Title: Best practice
Rating: 5 out of 5
Visited: June 2022
This surgery deserves a medal, wonderful staff, polite, efficient, professional and still maintain a friendly environment, everyone moans about their doctors I won’t have a word said about mine.

Well done
GP surgery review: arden-medical-centre
Title: Great and efficient practice and personnel
Rating: 5 out of 5
Visited: May 2022
It is easy to make an appointment to speak to a Dr. Doctors are efficient, sympathetic and proactive in sorting out problems. My family are so very grateful for the care received. Support staff are also excellent.
GP surgery review: balsall-common-&-meriden-group-practice
Title: Poor Communication lack of respect for timekeeping
Rating: 2 out of 5
Visited: December 2023
I booked at appointment with a GP for 4:30pm today. The appointment was made several weeks ago and i arrived early to ensure i would not be late. I arrived and checked in at a16:20 then took my seat. At 16:41 i went up to reception to enquire how much longer it would be as I had already been waiting 11 minutes. There was no reason given as to the delay other other than the doctor was running behind. A very obvious but unhelpful update. I was told to wait at the waiting area further down the hall.
At one point I actually saw the doctor  i was supposed to see walk past the area I was sitting and mumbled something about sorry for your wait whilst in stride. I was not even sure if he were talking to me as he did not walk over to me to say this to acknowledge me or explain the delay. I continued to wait and at 17:57 i decided that a 27 minute wait with no explanation or any indication of how long i would be waiting was more than unreasonable. I spoke with reception who advised that apparently there was some sort of " emergency" hence the delay.
I completely understand that there will be delays and as a result we sometimes have to wait longer times than normal to see a GP. What i cannot accept is a lack of communication to the patient to explain the delay or even to give the option of rescheduling if the delay was going to be long. At 4:30 pm, and at 4:41pm it would have been known that my wait was going to be excessive, but no one thought to let me know. There was no one else waiting when i arrived and only 2 people waiting 27 minutes later . Everyone's time is important and respect should be shown as such. Had i been 20 minutes late for my appointment and not called it to advise, iam sure i would have been told i would need to reschedule my appointment. I would have no argument with that, because it is about respecting the time of the GP and or staff who have arranged their day to see me. I expect absolutely the same and today i did not get that. I hope my experience will be looked at and used to improve the service and just remind the GP and staff that "everyone's" time is important.!!
GP surgery review: balsall-common-&-meriden-group-practice
Title: Lovely practice
Rating: 5 out of 5
Visited: November 2023
Felt very at ease, listened to and not sure why people say they struggle to get an appointment, I certainly didn't
GP surgery review: balsall-common-&-meriden-group-practice
Title: Swift service
Rating: 5 out of 5
Visited: July 2022
We have moved from a different area, although waiting times for pediatrics/dermatology is very long (no fault of the GP) this is the same everywhere now due to covid in my opinion. Since moving here, the doctors and nurses have been fantastic in my opinion and the reception staff have always been very warming.
GP surgery review: balsall-common-&-meriden-group-practice
Title: Fantastic Surgery until I was Disowned
Rating: 2 out of 5
Visited: March 2022
When I moved to balsall common in 2019, I have been heavily involved with this surgery due to severe mental health problems. June 2021 I was left with suicidal tendencies which led me to seek further help, the doctors were fab the reception team was amazing everyone wanted to help support me until October / November 2021, this is the time I temporary relocated to coventry to be around people who can help me stay alive and learn to live with mental health, the doctor surgery was notified. I received a letter releasing me from the practice leaving me vulnerable and felt I was all alone again. After consistent back and forth messages between myself and the practice manager I was reinstated until today. I received a phone call from the doctor telling me i will be released again and left once again feeling vulnerable and alone. When you suffer with mental health the last thing you want is a huge change all doctors in the practice no my situation and now I have to start all over again. What was a fantastic surgery for me has declined within 1 phone call to zero, if disowning your patients and leaving them further vulnerable, anxious and worried Is what you think is acceptable then I am afraid this will need to be taken further.
GP surgery review: balsall-common-&-meriden-group-practice
Title: Caring and understanding
Rating: 5 out of 5
Visited: March 2022
I'm a new patient and was able to get an appointment today and recieve a phone call the very same morning. I'm surprised reading some reviews that there seems to be little understanding about the queuing system and the increased service demand. Today surpassed my expectations and I had a great consultation with a knowledgeable and helpful GP. Thank you for your help
GP surgery review: balsall-common-&-meriden-group-practice
Title: Friendly Professional Practice
Rating: 5 out of 5
Visited: January 2022
Having lived in the village for over 40 years, I have seen doctors, nurses, receptionists etc, change over time, but it gives one peace of mind to know that we have a professional, friendly service here. There are many demands placed upon them. I would like the staff to know that they are appreciated, particularly during these difficult ‘pandemic’ times. Thank you
GP surgery review: dorridge-surgery
Title: Fantastic
Rating: 5 out of 5
Visited: October 2022
The lady at reception, and the doctor who I saw on behalf of my mum, couldn't have been more helpful.  I really appreciate the wonderful service - thank you.
GP surgery review: dorridge-surgery
Title: Why so many problems with the phones?
Rating: 2 out of 5
Visited: July 2022
7th in the queue on the phone and an hour in I’m still waiting. This really is appalling. Please invest in either more staff to answer the phone or improve the phone system.
GP surgery review: dorridge-surgery
Title: Telephone system is poor
Rating: 3 out of 5
Visited: May 2022
1hr wait to speak to reception after being just number 7 in the queue. Then to be told we are quiet today. Clearly not, or phone system is not being used appropriately.
GP surgery review: dorridge-surgery
Title: Fantastic receptionists and wonderful doctors
Rating: 5 out of 5
Visited: April 2022
The receptionists are always so kind and helpful and make sure you get the help you need. The doctors respond quickly, efficiently and with such care. I can’t recommend this surgery highly enough.
GP surgery review: dorridge-surgery
Title: Great practice amazing doctors
Rating: 5 out of 5
Visited: March 2022
I know the practice is extremely busy but if you ring at 8am you can always get an appointment that day, i recently had to call, the doctor rang me back within 2 hours she talked through my problem and issued a prescription for me to collect that same morning which i consider to be excellent service, thank you so much. i feel very lucky to be a patient at such a great surgery for the past 35 years.