janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-park-practice
Title: Awful booking system
Rating: 1 out of 5
Visited: November 2023
The worse booking experience you can possibly get for a GP. Called this morning for appointment at 8am, after 264 call backs, I get through at 8.15. The receptionist asks for d.o.b, name and the issue. Once i advise the issue they offer an telephone apt from a nurse who can book me an appointment. I ask are there no appointments left as its only 8.15am? Receptionist says I'm booking you an urgent telephone appointment, she will book you in. I say do you have any appointments with a Dr for today? she says I'm booking you a telephone appointment. I say I understand but are there no appointments left? and she replies oh just come in at 11.55, I say thank you and she puts the phone down. Receptionist are not medically trained. they should not be asking any patients what their issues are as they are not trained to deem an issue urgent or non urgent. It seems my issue was deemed not urgent enough for a Dr's appointment only a telephone appointment even when there were appointments available to book. If an appointment is available to book with a dr why was I offered a telephone appointment from a nurse, the receptionist are not medically trained so how are they able to decide between urgent and non urgent? Issues should remain private and confidential between patient and medical staff, not a member of the public with a job in customer services. This practice should advise all its non medically trained staff to stop asking patients their issues as they are not trained to ask or answer about medical issues! So when you call and your offered a telephone apt, the receptionist has deemed your issue not urgent enough to book the available apt that is on the screen in front of her.
GP surgery review: the-park-practice
Title: very good practice
Rating: 5 out of 5
Visited: August 2022
managed to get through on phone after 20min; informed GP will contact me after 2pm. Doctor telephoned at 12.20 and saw me at 2.20pm a very though examination and re assurance with follow up tests.
GP surgery review: the-park-practice
Title: Very grateful
Rating: 5 out of 5
Visited: January 2022
This surgery has been excellent. The Drs are very approachable, knowledgeable and several of them have really gone above and beyond to help me with my various health problems over the last few years. They've really listened and been very thorough, supportive, proactive and have really advocated for me with my hospital care.  The reception staff and practice managers have been really responsive to printing out documents for me etc, keeping me in the loop and they've been very kind on the phone. The care that I've received from all at the surgery has really been a lifeline for me and I am very grateful, especially for all their hard work despite the challenges of the covid situation.
GP surgery review: the-park-practice
Title: Terrible service
Rating: 1 out of 5
Visited: January 2022
On hold for 40 mins. I’m never able to get an app despite always calling from 8am. Receptionists are rude and extremely unhelpful.
GP surgery review: the-park-practice
Title: Always Going Above and Beyond - Excellent All-round
Rating: 5 out of 5
Visited: January 2022
I have a variety of health problems and chronic pain condition and have had a lot of experience with GPs over the years. This surgery is outstanding. 

The GPs, nurses and receptionists are incredible. Always polite and friendly, and I feel like I actually matter to them. They’re a credit to the NHS and I can’t rate them highly enough. 

Even while the NHS is under a huge strain, they’re still polite, friendly and respectful. Thank you to everyone that’s looked after me the last few years, you’re all exceptional!! 

I consider myself extremely lucky to be part of this practice and would like to thank all who work there for all that they have done for me. 

Especially the medical secretary who goes above and beyond to help me whenever I need it , and my GP who advocates on my behalf to make sure i’m seen by the correct follow up consultants regarding my various health conditions.

 I cannot express how truly grateful I am to be seen as a person with needs and in turn to be treated with such care and attention :)
GP surgery review: at-medics
Title: Who runs this?
Rating: 1 out of 5
Visited: July 2023
registered in March and got rejected but I am in their catchment area. Called and registered again. Sent email to follow up 1month later. Got a response all good and they confirm that I am now registered. 3 Months later I call to book an appointment (after waiting for one hour on the line) to be told I am not even registered. Do not bother with them, poor poor poor.
GP surgery review: at-medics
Title: Really rude unprofessional practice
Rating: 3 out of 5
Visited: May 2023
The staff have gone right down hill. I called to see what was going on with my appointment- I tried to tell the person I spoke to about the appointment I received she did not want to hear me & she spoke to me like I was mad asking if I am ok … lol also doctor has not liaised with my options I had to do all the work to get all the documentation sent to her - it seems like I’m going to have two appointments for one medical issue - as no one is bothered … it’s ok I will just take whatever appointment I get - There are and have being some nice doctors but the receptionists are very rude
GP surgery review: at-medics
Title: Good place
Rating: 5 out of 5
Visited: May 2023
Yes the manager has contacted me and dealt with my query straight away - I do now fully understand what is happening with my appointment as it has being explained in detail very well :) I’m still waiting for my appointment but it’s down to the hospital not the doctors practice.
GP surgery review: at-medics
Title: Exasperated
Rating: 1 out of 5
Visited: December 2022
Took weeks to get an appointment, finally did and got sent to hospital for X-rays as my right leg kept giving way! Waited 4 weeks after e rays for doc to contact me , which he said they would do. Phoned them up and was told results had come back and there was nothing wrong with me!! Asked to see the doc about it as it getting worse and happening frequently, I was told to phone up to make an appointment and that my doc wasn’t available for the next 2 weeks! 
What is happening….slow service, wrong information, docs not available, receptionists that give off vibes that they couldn’t care less !
GP surgery review: at-medics
Title: Dysfunctional Practice
Rating: 2 out of 5
Visited: November 2022
The chance to get an appointment booked face to face is equal to the chance to win the Jackpot on National Lottery. Even a telephone appointment is a good fortune to get booked. They tell you to book it on Dr Iq app and if you are lucky to make it, then text message reply from the doctor on the same Dr Iq app instead of an appointment. Otherwise, call at 8 Am just to be put in the telephone waiting queue but by the time you get to talk to the receptionist (if your call is not dropped during waiting) you are told that no more appointments are left. Tried for two weeks to book an appointment to see the GP for several accumulated issues, one was a post-surgical operation review of the healing of my wrist to discuss medications, and two weeks of debilitating calling every morning, but no luck. However, the Practice is running box-ticking exercises proactively.  They call you unexpectedly on the phone to review your status and medications if are all good. If you answer that medication is not good or other health problems then someone on the phone is saying, oh I can't do anything over the phone, you need to book an appointment, which is hardly possible to get as I said earlier. Basically a lot of sending from post to pillar, but they need to tick the boxes to show their performance on the Nhs reports to justify funds assigned and keep the business running. This would be Ok, if not a key problem, the Gp is not here when you need it. Just dysfunctional practice.
GP surgery review: at-medics
Title: Extremely poor
Rating: 1 out of 5
Visited: February 2022
I have visited the surgery once over 5 years, i am aware of how much pressure nhs is under not just during pandemic but at all times so i try to limit the contact, recently had to contact the surgery due to an arm injury and tried to book an apointmemt with the gp, have been give the time during my working hours, asked a later apointment on any day in future, over next week or a month as it not an emergency, have been told that their system only allows to book appointments 1 day in advance and not further. I have sugested them to get a diaty if they have system that doesn't allow to book apointmemts for the future date this surgery is a hame to the whole heatlh care system due to the way it is managed and not monitored/regulated
GP surgery review: at-medics
Title: Fantastic
Rating: 5 out of 5
Visited: February 2022
Always prompt to my needs. The staff compete with smile and affection at every of my visit. I find my GP worthy of patronize because of their high professionalism.
GP surgery review: at-medics
Title: Unable to get appointments
Rating: 1 out of 5
Visited: January 2022
The receptionists were extremely unhelpful, failed to understand and accept anything I said and completely dismissed me. Was entirely unable to get appointment for months.
GP surgery review: conway-pms
Title: poor service
Rating: 1 out of 5
Visited: May 2023
cannot get through to book an asthma  appointment. will be changing my gp surgery 
always have problems to speak to a reception 
phone rings and rings 
when you think you’ve got through you get told by an automatic service that there is more then 10 people on the line and to call back
GP surgery review: conway-pms
Title: Poor Service
Rating: 1 out of 5
Visited: April 2023
Disappointing surgery.  Can't get through on phone and when you think you are getting through your told there are more than 10 people in front.  They tell everyone to call at 8am so not everyone is going to get through.  They are advertising for new patients but can't see their existing patients.  Now we have to go to Plumstead well im sorry  not me as I didn't sign up for Plumstead.  I wanted a local doctor in Welling not Plumstead.  When I had hysterectomy and cancer it wasn't even on my records.  I had heart bypass and letter to GP was to call me to book me to check my obs. No I had to call them and still the GP told me to call back after Easter.  My husband went in and got me an appointment the next day and the GP was a locum.
GP surgery review: conway-pms
Title: Poor service
Rating: 1 out of 5
Visited: September 2022
I was there to book my appointment then the reception said there was no face to face appointment service and she was not helpful and wasn’t bothered then she told me to phone gp to book appointment but nobody answers the phone.
GP surgery review: conway-pms
Title: Great Practice
Rating: 5 out of 5
Visited: February 2022
I’ve been with Conway Medical Centre for around 10 years now. In the many visits I have had I have never had cause for complaint. The receptionists are always very polite knowledgeable and very very helpful. The doctors at the practice have also always been very polite and knowledgeable and treated me with courtesy and very professionally. Keep up the good work folks. And thank you for your years of service
GP surgery review: conway-pms
Title: Helpful Operational Manager
Rating: 5 out of 5
Visited: February 2022
The operational manager that was dealing with my request on the afternoon of 03.02.22, at the Welling branch of the practice, 'went the extra mile'. I was having difficulty obtaining my blood test result, which I was anxious about. She followed this up and was able to obtain the result. She then communicated the result to me in a timely fashion. Thank you!
GP surgery review: gallions-reach-health-centre
Title: Great service
Rating: 5 out of 5
Visited: June 2022
Have always experienced a great service and very attentive and caring from receptionists to nurse and doctors.
GP surgery review: royal-arsenal-medical-centre
Title: Shoddy Service
Rating: 2 out of 5
Visited: December 2023
My wife Joyce had a telephone appointment today 8/12 betweem 10 and 12. This was obtained after a waiting perood of nearly two eeek. We eagerly awaited the call. As there was no call we phoned the surgery at11.56. The doctor too had phoned about the same time. As the phone was engaged, he immediately texted to say we were not available. Surely,he should have tried a few minutes later. Now we have to book again, another long wait.  Musn't treet a patient in this callous manner.
GP surgery review: royal-arsenal-medical-centre
Title: Lovely doctor
Rating: 5 out of 5
Visited: December 2023
The doctor I see today was so kind and understanding, very helpful, I would like to see this doctor again ….
GP surgery review: royal-arsenal-medical-centre
Title: A positive experience
Rating: 5 out of 5
Visited: December 2023
I called earlier today and secured an appointment with a doctor at 4pm today who was exceptionally helpful and even provided me with my flu jab during same visit. It was genuinely a pleasant experience
GP surgery review: royal-arsenal-medical-centre
Title: Virtually inaccessible
Rating: 1 out of 5
Visited: September 2023
Not only is it impossible to telephone to get an appointment - even the online e-consult is only available at restricted times in the morning - why make the service so inaccessible? It does put you off trying to make an appointment which I am sure longer term does not make sense for the NHS. Have now changed surgery. I would rather travel further to a more accessible centre.
GP surgery review: royal-arsenal-medical-centre
Title: kind staff  dradful management sysyems
Rating: 2 out of 5
Visited: July 2023
A doctorsPractice is supposed to exist for the aid and wellbeing of the patient. The service  at the Royal Arsenal could be called laughable, if it was not so serious.The only way to get an appointment is to call at 08.00 am along with everyone else.Just try and see if you get through. Maybe go there at 0800 am and line with everyone else...the sick and the desperate.    Do they not realise the anxiety and distress they are causing to people after help.
Avoid this place please.....e consult is not accepted...their website says please do not visit the Practice.
I could go on, but whats the point...they know full well what distree they cause to people desperate for help
GP surgery review: royal-arsenal-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: June 2023
Having been a patient at this practice for several years, I continue to be delighted with the care I receive. Throughout this time, I have consulted with various doctors, and I am consistently impressed by the promptness and efficiency of their service.
I acknowledge that reaching the practice by phone can sometimes lead to prolonged wait times, which can be frustrating and concerning, particularly in urgent situations when an appointment is needed. Despite this issue, I can confidently say that my overall experiences at this practice have been positive, and I am satisfied with the level of care I have received.
GP surgery review: royal-arsenal-medical-centre
Title: Impossible to see a doctor
Rating: 1 out of 5
Visited: May 2023
Don't bother to register with this practice, when you need to consult a doctor it is virtually impossible to get an appointment or a review online through the eConsult facility. Too many patients + not enough staff = go somewhere else
GP surgery review: royal-arsenal-medical-centre
Title: very bad practice
Rating: 1 out of 5
Visited: May 2023
doctor very incapable had a telephone call regarding mental health my husband went to get my prescription today 17/5/23 not ready the doctor also told me to ring up oxleas myself that is the doctors job to refer this place needs sorting rapid
GP surgery review: royal-arsenal-medical-centre
Title: Diabetes review
Rating: 3 out of 5
Visited: March 2023
I recently attended the surgery for a yearly diabetic review and was treated in a friendly and professional manner. However the text I received inviting me to this review stated that if I didn’t attend I would be struck off the practice list. I always attend this review and this threat seems quite unusual. Also please update the staff list . No doctors nurses or health assistants are now listed on the website. Thanks
GP surgery review: royal-arsenal-medical-centre
Title: Take long time to answer phone
Rating: 3 out of 5
Visited: March 2023
Phoned at 8am this morning was 2nd in line then 1st then waited for 35 minutes  eventually someone answered told cant see doctor he will phoned this afternoon surely as I was 2nd in-line I would get a call in the morning after waiting that long
GP surgery review: st-marks-pms
Title: Great practice and very busy - because they care
Rating: 5 out of 5
Visited: August 2023
I have been Saint Mark's for over 4 years and while CoVid changed the GP landscape for many, this practice has always gone the extra mile for its patients. As such, it can get very busy and getting through on the phone on a Monday morning can take a little while but, this is no different from many if not all all other GP practices currently. The Reception team are always working flat out and still find the time to polite while being efficient. The GPs are all caring and considerate, taking the time needed to provide excellent care, 
 over the phone or face to face. I can't recommend the team here highly enough for the consistently high standards of care they provide in a very busy service. Thank you!
GP surgery review: st-marks-pms
Title: Terribe Customer Care and Service
Rating: 1 out of 5
Visited: March 2023
I had a item prescribed from the dr went to my local pharmacy and they have said it was discontinued where there is reasons for the item. At the reception there was a rude disrespectful receptionist who told me go to another pharmacy they will give it, where there I felt no patient care because the item they have stopped it for reasons and they wanted me to go somewhere else, instead of them changing it to an alternative, terrible Customer Service, the way they have treated me and not taken me into consideration has made me feel that now I am changing my Dr surgery to somewhere else. The pharmacy was very helpful advised me the best solutions also helped me to get through to the surgery. They have terrible service over the phone, do not introduce there name no good afternoon or anything, Customer Service needs to improve
GP surgery review: st-marks-pms
Title: Good but reception never answer calls
Rating: 4 out of 5
Visited: January 2023
This is an excellent surgery with great doctors. The difficulty is getting through to reception as the staff are always too busy to pick up calls. When you do manage to get through (rare) the staff are very helpful and the service is good. Most times (for anything) I have to present in person at the surgery even to collect a letter as you just can't get through on the phone. 
This area seriously lets the whole surgery down as the doctors are excellent. They staff know of the problem around the available resources for the reception in call handling as do the partners and office manager but there seems little resolve in sorting this problem out. What a shame that will be flagged at the next inspection I strongly suspect.
GP surgery review: valentine-health-partnership
Title: Good doctors & staff
Rating: 5 out of 5
Visited: January 2024
Always friendly staff & I like the doctors & nurses always happy to talk, listen to you and happy to help & advise.
GP surgery review: valentine-health-partnership
Title: Such great staff
Rating: 5 out of 5
Visited: December 2023
I have always received a great service from all the reception staff, nurses & doctors at my surgery in Holburne Road. Friendly, polite staff and no rushing you out.
GP surgery review: valentine-health-partnership
Title: Helpful, local practice
Rating: 5 out of 5
Visited: December 2023
This practice is very local to me which makes a real difference. They are always helpful and do their best for you
GP surgery review: valentine-health-partnership
Title: Great reception staff
Rating: 5 out of 5
Visited: December 2023
Every time I’ve attended surgery the reception staff really makes it pleasant and friendly.
And try their up most to accommodate me,
I never feel I’m being treated unfairly,
The ladies always make me feel welcome and not a burden
GP surgery review: valentine-health-partnership
Title: Good practice
Rating: 5 out of 5
Visited: December 2023
Mostly I can say that the service at the practice is very good and the people who work there are really good. The doctors listen to me when I have gone with problem.
GP surgery review: valentine-health-partnership
Title: Problem solved
Rating: 4 out of 5
Visited: December 2023
Repeat prescription online request rejected on Friday with no prior warning leaving me with no blood thinners.
Phoned practice early morning and was number 17 in the queue so long wait which has become the norm.
The telephone assistant was very patient and attentive.  They advised  that I was due for a medicines review before issuing the prescription. I explained that I had no blood thinners left and could not wait over the weekend due to my arterial and heart disease. 
They said that they would speak to a manager to try to resolve the issue as all the doctor appointment slots had been filled.
They phoned back mid afternoon to advise my prescription had been approved by a GP and would be available at my pharmacy later today/tomorrow. They also confirmed my medicine review for the following Monday.
The phone assistant was very polite and responsive throughout our conversations.
I did ask that they feed back that medicine reviews should be arranged shortly after or when a prescription is issued rather than just before it is due.
Once again top marks and many thanks to this person for their help and commitment to sort out my issues.
GP surgery review: valentine-health-partnership
Title: Good staff from receptionist to nurse & Doctors.
Rating: 4 out of 5
Visited: December 2023
I been with this doctors  for quite a long time now , they are very busy.  However I think this is because everyone now has got to call for 8am to see face to face appointment & the same for a call from doctor on call. Otherwise 2/3 weeks wait.
GP surgery review: valentine-health-partnership
Title: Super as always
Rating: 5 out of 5
Visited: November 2023
I had a phone appointment, which was kept to time and date. The line was clear, it was for a medication review. The doctor explained to me my concerns and updated my prescription.
GP surgery review: valentine-health-partnership
Title: Amazing practice
Rating: 5 out of 5
Visited: November 2023
I’ve been with Ferryview for 20years now. I’ve never had an issue with getting appointments, often on the same day. Walk in is brilliant to see a doctor same day and have always been seen when going to a walk in (obviously get there early as do fill up). Called today for an appointment, closest is next week which is booked but to call again at 8am and may get a same day cancellation appointment. Reception staff are kind and reassuring, always listens and helps. Will not change my doctors for anything!
GP surgery review: valentine-health-partnership
Title: Great receptionists and thorough doctors
Rating: 5 out of 5
Visited: November 2023
This practice has a truly lovely reception team. So polite, helpful, kind and respectful. Only been with them for a couple of months but honestly so glad I picked them. I have seen 2 doctors and a nurse and have been heard and treated well.
GP surgery review: downham-family-medical-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: September 2023
I have never had a bad experience with this GP surgery. The receptionists are wonderful, caring and do their best to get you the right appointment. I have always found them super helpful and very compassionate.
The doctors take their time to listen to you and also provide you with the right care and support. I would recommend this practice to anyone.