janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: caversham-group-practice
Title: How nice it is to have a doctors that cares
Rating: 5 out of 5
Visited: January 2023
After years of putting up with a badly run GP, doctors and receptionist with bad attitudes, having to wait weeks for an appointment only to be told "we have 15min, so pick the most important and to make another appointment for the rest". I finally had enough, and moved to the Caversham Practice before Christmas and I couldn't be happier. The doctors actually care, don't make you feel like an inconvenience, make the time to see you, and follow up on treatment rather than handing out pills never spoken to again. The whole team go above and beyond to make sure you get the care you need. I couldn't be happier, amazing doctors, amazing service, a true credit to the NHS, especially in these challenging times. Thank you!
GP surgery review: caversham-group-practice
Title: Terrible continuity of care
Rating: 2 out of 5
Visited: January 2023
It is almost impossible to get an appointment at this practice, which means that if you want to see a particular doctor you have to be on the phone or online at precisely 10.30am and hope that they have a slot free. It makes continuity of care impossible – you can't build a rapport with a doctor and end up repeating a lot of context. It is very stressful and disappointing.
GP surgery review: caversham-group-practice
Title: Terrible appointment system
Rating: 3 out of 5
Visited: October 2022
I recently booked and was given an appointment for my toddler’s flu and polio vaccine. I was given the 11:50 am slot on October 28 and was told it would be for both vaccines. The day of the appointment comes and we had to wait 50 minutes to be seen (12:40pm), only to be told only the flu vaccine was booked and I had to re book for polio. The doctor basically called me a liar and didn’t even bother to look at the list of appointments for the day where she would have seen my son’s name. Right after I go to reception and they confirm I had the appointment booked for both polio and flu and it was the doctor’s mistake, so if we waited longer they would give my son the polio vaccine. Ultimately we had to wait another 40 minutes (1:20pm), almost two hours since we arrived to be seen a second time and my son could get the polio vaccine. When I complained the doctor unapologetically said it wasn’t her fault and that practically I should thank her for missing her lunch time to see us again. At reception they explained we were booked for two appointments (which was never mentioned to me) and so when we arrived they only registered for one and not the two appointment.
 It is unbelievable that everyone in the practice (both reception and doctor) wash their hands and say it’s not their fault, thus implying it’s the patient’s fault by making them wait almost two hours to be seen only the 5 minutes it takes to put on a vaccine. It is despicable the lack of consideration they have for parents and children, who cannot bare to stay sitting in a waiting room without eating and sleeping.
 Instead of apologising and passing us through immediately after the first mistake, we had to wait another 40 minutes to be seen again. 
This is not to mention the inefficient booking system this practice has. Why would they book 2 different  appointments to see the same child, and why nobody wouldn’t even bother to mention it to the parent since booking the appointment is a sign of how badly managed this practice is and how little regard they have towards the patients they’re supposed to care for.
GP surgery review: caversham-group-practice
Title: Terrific practice that I hate to leave
Rating: 5 out of 5
Visited: April 2022
I’m from the US and I was really worried about registering with a practice. I chose Caversham on the basis of reviews, and I’m not sorry I did. They are all just wonderful, caring, helpful, responsive people—and have a sense of humor to boot. I only wish I could keep going there but can’t since I’m moving out of the catchment area. I’d be more than willing to make the trip, though. Kudos to everyone on staff. Thank you for making our transition here easier.
GP surgery review: caversham-group-practice
Title: Great doctor and receptionist
Rating: 5 out of 5
Visited: February 2022
Doctor today listened and offered good advice to my mother today, thank you.  Like to mention how great and friendly the young receptionist is to everyone who walked into the surgery whilst we waited.  Thank you.
GP surgery review: prince-of-wales-group-surgery
Title: Customer service
Rating: 4 out of 5
Visited: March 2022
I have been with this practise for few years now and this is the very first time I feel to leave a review due to the help and response from one of the front desk staff. I felt like she was supportive and tried her best to clarify and help with an aapointment issue. So i would like to say thank you .
GP surgery review: prince-of-wales-group-surgery
Title: Great reception support and doctor. Rubbish booking system
Rating: 3 out of 5
Visited: March 2022
I had a telephone consult with a doctor in March - prompt, friendly, on time and efficient. I then attended the surgery to drop in a sample, as requested. Received a text, beginning of April, that my results were back and to call the surgery to book a telephone consult. At this point I was out of the UK for 2 weeks. On returning last week, I telephoned the surgery every day, each time being told either that all the allocated slots had gone that day or that the lady allocating the slots hadn't done it (on Friday), and would I call back on Monday! The lovely, lovely lady on reception, realising my frustration, promised to call me back on Monday with a booking. Today she was good to her word and called back to offer me an appointment in 4 weeks time (!). Big thanks to the lady who finally helped....but seriously?? What sort of booking system is this, with daily allocation of slots? There must be a better, less frustrating system, e.g open booking? This surgery really does need to think of some way to help it's patients more easily access their very good services.
GP surgery review: prince-of-wales-group-surgery
Title: Fantastic practice.
Rating: 5 out of 5
Visited: March 2022
I have been with the POW practice for over 30 years and have never had a problem.The staff are very caring and helpfull and during covid kept me up to date with what i had to do and sorted out my vacines ect. I highly recommend this practice and would not think of going anywhere else.
GP surgery review: james-wigg-practice
Title: Exceptional service
Rating: 5 out of 5
Visited: January 2024
The doctor was welcoming, professional, and engaged our family in my son's care plan. The e-consult at the GP practice was efficient, allowing us a same-day face-to-face consult and the prescription was ready to be collected at the pharmacy right after consultation. Highly recommend for their excellent care and speedy process!
GP surgery review: james-wigg-practice
Title: Who decides if an appointment is given?
Rating: 1 out of 5
Visited: January 2024
We aren't going to complain because we are scared to and the stress of trying to deal with staff here is already too high and kindness is missing for us.
My mother is elderly, has cancer so the GP should see her. She is very frail. Staff say she can't have a home visit when very ill because they don't have capacity. Staff tell us to call an ambulance instead. This is not right and staff are making Dr decisions if they decide on health care. We can't even speak with a GP so why is this. You should be able to speak with your GP.
She has tried to make an appointment but stood in the queue for 15 minutes when very ill and desk staff said 'there are no appointments '. Her English is slow but she's also very ill. They had no time for her but did for the others in the queue.
It seems to us reception staff are making decisions that stop patients like my mother using NHS GPs and they should be kinder.
We feel the same as others here who have bad experience
GP surgery review: james-wigg-practice
Title: My Review of JamesWigg Practice.
Rating: 5 out of 5
Visited: January 2024
I have been trying to get contact with a Gp, I’m very unwell and the Gp keeps saying that they are trying to get ahold of me and they couldn’t. I was wondering why, I never got contacted until today. When I told them that it said that they never called me. So when I sat with them today he called my phone to find out and he said I must be blocking their number and I was by mistake I didn’t know how. He helped me unblock them and he listed to everything I had to say and was very helpful. He did everything he could to help me out. He was really going the extra mile just to make sure I get the right treatment. I am so pleased with this service I have never had this experience before.
GP surgery review: james-wigg-practice
Title: Needs improvement to make access equal
Rating: 2 out of 5
Visited: January 2024
At the end of another Dr's strike yet again no planned GP appointments. Told to go to NHS 111.
So my poor experience affected by strikes aswell. 

There are lots of changes but I don't know how they listen to patients. 
I don't want to have to present my case to admin reception in such detail it can feel like an interrogation.
If I am to be triaged it must be by trained medical staff.
I have been stopped from getting an appointment several times by admin staff because I am uncomfortable and distressed and if I say this they just refuse to make an appointment. Or a same day one when I tried and then they ran out of appointments on the same day.
For most of what I need with long term conditions is a Dr to review me.
I think improvements are needed so reception staff and back office staff are properly trained.
Patients are not customers please stop calling us this .
Training must be about communicating better,  anti discrimination, de escalation. It is a very big practice and so if it goes wrong at the first contact it seems like nothing can be fixed.
Trying to get things put right is unbelievably stressful and time consuming.
It's so depressing and causing me so much anxiety.
Makes sense if they asked patients like me where it went wrong
GP surgery review: james-wigg-practice
Title: Angry and let down
Rating: 2 out of 5
Visited: January 2024
I think the GP shouldn't be doing review replies on other unverified sites where the reviews aren't reliable.
My partner has terrible depression has been in hospital for very serious reasons.
She has many medicines but they are hard to get right in her condition so she has got more depressed.
She never gets a GP appointment the receptionist on the phone says they don't have any when I call up and she can't ring or even talk on the phone.
She has to have a telephone appointment assessment first.
And they are on strike again so saying no appointments. 
This stops her having a GP and so they don't talk to her ever even after being in hospital when they were meant to.
I also think the GP is choosing to see easy patients. 
She ends up in ambulance again this week for her mental health after not getting to see a GP for many months
GP surgery review: james-wigg-practice
Title: Not helpful for me
Rating: 2 out of 5
Visited: January 2024
I am trying to see a doctor and it is impossible. 
I call up and they tell you no. I wait an hour for them to say this many many times now.
I go there and wait patiently and they say no diary is done so no appointment.  They say we don't know when the diary will be done.
I can't use the Internet form.
Why is it so hard for me to see a doctor I ask.
Very inexperienced staff I have met who are brusque and impatient.
I now am feeling very ill and they are on strike when I ask again so it is still no.
I see very satisfied patients write on here.
I am very skeptical and not very satisfied.
GP surgery review: james-wigg-practice
Title: Not able to get to see any GP
Rating: 2 out of 5
Visited: January 2024
My health has got worse over 12 months.During this time I've only been given one telephone nurse appointment and another telephone appointment with some one else  (not a Dr but they didn't say what they were). When I asked to see someone they said it wasn't needed ( it was).
I have been trying to get to see a GP in a planned appointment but it's been impossible for months.
I don't know why they don't have appointments because I have tried many times but it is such a big practice so it should and I need a hospital referral. 
Now I am told it's because of the strikes. 
It's not good enough to keep doing this to patients. 
I don't know what to do about this and I have got quite desperate.
GP surgery review: james-wigg-practice
Title: Reception staff
Rating: 4 out of 5
Visited: December 2023
Many thanks to all of the Reception staff 
May you continue with the professionalism.
Greatly improved over the last 12 months .
GP surgery review: james-wigg-practice
Title: Can't even get in contact
Rating: 1 out of 5
Visited: December 2023
Tried to make an appointment for any point in the coming month and was told they couldn’t make any more appointments that day. Despite asking in multiple ways I was given no further explanation as to what that meant. Called up another day and was kept on hold for hours only to be hung up on before within 10 seconds of being answered for no clear reason.
GP surgery review: james-wigg-practice
Title: Not fit for purpose.
Rating: 1 out of 5
Visited: November 2023
I have been trying to get referrals and treatment since 2022. I finally got a referral in June 2023 and when I called back a month ago (first week in October 2023) to query details of the referral, I was told the referral was cancelled. I was not given this information via email, by telephone call or in writing. I only found out when I called to follow up. The receptionist or administrator could not provide anymore information on why referral was cancelled. 

Since then, I have tried in vain to get appointments. I have been in telephone queues for nearly one hour as it always starts at 30 callers, only to be cut off at number 5 or 4. Econsult either says no more appointments being taken today, or today, when I received the message stating "We can't safely assess your.symptoms through this online request. You need to talk to someone today instead." 

I have been cut off twice today already at over 30mins intervals while on hold. I am at my wits end. It shouldn't be this hard to make contact with a GP surgery in 2023 when means of communications are supposed to be improving for patients.
GP surgery review: queens-crescent-practice
Title: Caring and supportive practice
Rating: 5 out of 5
Visited: January 2024
The practice is always supportive and welcoming to me, no matter what challenge I come in with (physical and mental). When I come in, the staff are always so welcoming and friendly. They have made time over the last year to get in touch with other agencies quickly and provide continuous support alongside arrange hospital appointments and admin when needed. I am able to decide to see a GP face to face or talk to them over the phone. I highly recommend this surgery and I am happy to be a patient at the surgery.
GP surgery review: queens-crescent-practice
Title: Good practice
Rating: 5 out of 5
Visited: April 2023
Receptionist very helpful.
Nurse made me feel at ease. She explained everything and the smear was   was the best one I have ever experienced.
GP surgery review: queens-crescent-practice
Title: High Standards
Rating: 4 out of 5
Visited: February 2023
In a time of so much negative press, it was great to actually speak to a receptionist, and within 24 hours get a call from a doctor and a face to face appointment. Put at ease and given a diagnosis and supportive measures and advice. Have been needing GP assistance a lot more in the last year and can’t fault the experience other than the time to get through on the phone
GP surgery review: andover-medical-centre
Title: Really care about patients - Thanks Andover staff!
Rating: 5 out of 5
Visited: March 2023
My experiences with Andover feels like care I feel I experienced from NHS GPs before the constant present day “NHS crisis”. Well done Andover!

I moved to the Andover practice from the Hanley Rd surgery after feeling frustrated with trying (and failing) to get help from my previous practice for various non-urgent problems including mental health support & skin problems. The NHS is in dire straits but in spite of that, this GP practice seems to actually care about patient wellbeing - sadly uncommon in these days of over-stretched NHS services!

The experience I’ve had with reception staff has been courteous & the communication has been very satisfactory. I say this because “straw that broke the camel’s back” with regards to moving from my old GP m, was a persistent, uncomfortable & embarrassing rash of itchy bumps, blisters & swelling on my hands which I had difficulty getting a GP to look at. My old GP surgery requested pictures & sent me to the pharmacist (the response via their app even had the word “pharmacist” spelled wrong!!!). The pharmacist said they didn’t know how to treat it so advised going to the GP. I was fed up of being passed from pillar to post & not getting help or answers.

When I came for my new patient appt at Andover, the nurse who saw me said she didn’t know what the rash was either & booked an appt there & then, apologising that I needed to wait 2 weeks to be seen by a doctor. Quite a contrast to the Hanley practice! The rash had already been there about a month, 2 more weeks didn’t really make much difference.

The doctor I saw seemed genuinely interested in the rash & even went to see if another GP he knew was in that day was available for a second opinion during the appointment, because he said the other GP had good experience with dermatology. I was very impressed by this level of care!

The GP prescribed me a very large tube of medicated cream to treat the rash on my hands which, despite now being much better, I still have about half of in case of flare-ups.

Andover had also engaged in a request for a “shared care agreement” for private mental health treatment which I sought due to the long waiting list for the NHS mental health care. While my previous GP never got back to my private Doctor’s request for a “shared care agreement”, Andover responded in a timely manner.
GP surgery review: andover-medical-centre
Title: Andover medical centre
Rating: 4 out of 5
Visited: March 2023
Saw the excellent Dr this morning.she was very thorough and a good communicator.Ordered several tests for me to see what could be causing my issues.I have no hesitation in seeing the same Dr again.
GP surgery review: partnership-primary-care-centre
Title: No appointments for a baby
Rating: 1 out of 5
Visited: January 2024
Called for an appointment for my sick baby only to be told there are no appointments and I would have to wait until 6.30 for the out of hours GP (in the rudest possible way!!!).
My baby had a very high fever. When I spoke to the out of hours, they advised to add in ibuprofen which lowered the temperature. My baby suffered for an additional 7 hours when it could have been avoided should I have received a call from the practice.
Having been registered at other practices locally, I am aware that most (if not all!!) have a policy that under 5’s are seen or spoken to on the day regardless of the time they called.
I will be registering my family elsewhere to avoid any more upset!!
GP surgery review: partnership-primary-care-centre
Title: Absolutely incompetent and negligent reception
Rating: 1 out of 5
Visited: August 2023
My appointments were messed up, I wasn’t called when agreed, I was sent to the wrong address for needed diagnostics. Absolutely dismal
GP surgery review: partnership-primary-care-centre
Title: Not fit for purpose
Rating: 1 out of 5
Visited: July 2022
Whilst I fully respect the doctors and staff at the practice and what they do, the centre does not meet the minimum needs of its patients any more. It is impossible to get through on the phone, appointments can only be booked on the day and are initially telephone only, staff are completely overworked, and it is a joyless experience. 

This surgery used to be good but it's clear it has taken on far too much and cannot cope.
GP surgery review: partnership-primary-care-centre
Title: Outrageous
Rating: 1 out of 5
Visited: June 2022
I was on the phone for over 2 hours waiting to get through to a member of the reception team and then was cut off!
GP surgery review: partnership-primary-care-centre
Title: Terrible
Rating: 1 out of 5
Visited: May 2022
Absolute shambles since the merger. I have spent 2hours in the phone queue from position 21 down to 1, just for the line to hang up on me stating some error, I'm pretty sure by a receptionist hanging up on me, or was there some kind of sick joke timing out the queue after 2hours? I've had to restart the queue at position 24. I wonder if I will be cut off after 2hours waiting again. Also, at about 9:30am I stayed in position 19 for 45min, were they just not bothering to answer the phone?
GP surgery review: partnership-primary-care-centre
Title: Very bad service
Rating: 1 out of 5
Visited: May 2022
I’m made an appointment and asked to wait I waited Almost 2hour and nobody seen me I asked the receptionist and advised me to speak to the doctor 
Just I don’t understand how can i speak to the doctor if I can’t see him
GP surgery review: partnership-primary-care-centre
Title: very understaffed
Rating: 2 out of 5
Visited: May 2022
The few staff there are obviously doing their best, but it's just... comically understaffed. I tried getting through on the phone but after 2 hours waiting on hold it disconnected. So I went there in person and turns out it's just one person running the reception, managing the visitors and answering the phone in between all of that. She's doing her best but obviously they need more staff! Why is it so underfunded? It's basically impossible to get care!
GP surgery review: st-johns-way-medical-centre
Title: Appointments?
Rating: 3 out of 5
Visited: August 2023
I had a doctor‘s appointment booked for today for 9:25 am. I got to the surgery for just after 9 am in plenty of time for my appointment. I was not seen until 9:50 am and I had another appointment to go to which I had to cancel because of being kept waiting to see the GP this morning. There was a patient in before me, but was out in plenty of time for me to go earlier to my appointment, even though I would still have not been seen until after my original appointment time. When making or having appointments, they should be kept at that time.
GP surgery review: st-johns-way-medical-centre
Title: Great appointment and practice
Rating: 5 out of 5
Visited: January 2023
I called to get my first smear test and I was given appointment times available less than a week from when I called. They had lots of slots available which was excellent and I booked on in for 6 days later from my first call. I arrived at my appointment early and I was seen 10mins early. I was a bit nervous for my first appointment but the nurse was great and it did not hurt at all. The whole appointment was finished even before my allotted appointment. I had a really good experience and was generally super happy with the service. Thank you!
GP surgery review: st-johns-way-medical-centre
Title: Great practice with friendly staff
Rating: 5 out of 5
Visited: April 2022
I've been with St John's Way Medical Centre for over 8 years. The staff there are very friendly and helpful and I find their triage system works really well. Both my daughters have really been loved after well, including referrals when needed and thoughtfulness during vaccinations.