janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: mount-chambers-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Whilst I understand that everyone's experiences are different, and unique to them, I wanted to provide my review of the practice because I have only ever received first class service. 
Of course it is hard at 8am to get through to the surgery, it is opening time so it will be, but with perseverance, I always get through and manage to get an appointment the same day. Today I was 33rd in the queue and I was still offered an appointment.
Of course families with young children may struggle to call at 8 am due to getting children ready for school and I have been there too in the past but I always and still do, get up earlier if I need to call the surgery. 
All staff at the practice are professional and courteous and in my 23 years of being a patient at this surgery, I have seen many of them. I have always got an appointment the same day when I've needed one and I find that all  the GP's are equally as professional, knowledgeable and courteous.
I have never come away dis-satisfied and I feel supported.
Today, I called at 8, received a telephone consultation with a GP before 9am, and a treatment plan for my concern was actioned. I was more than happy with this as I am working so needing to leave work to attend the surgery would have been awkward. I think the surgery caters well for working adults with telephone consultations, late evening and weekend appointments. 

Keep doing what you are doing Mount chambers staff as I respect you all in everything that you do for us all. Thank you!
GP surgery review: mount-chambers-medical-practice
Title: Appointment booking system is totally broken
Rating: 2 out of 5
Visited: September 2022
It is sad to see that this surgery has not responded to the concerns others have left on this site. It is a true reflection of how little it cares about its patients. The clinical staff are good when you get to speak or see them however the booking system is totally broken. Everyone has to call at 8am as they will only book appointments on the day because there are to few to pre-book. I have had to do this 4 times in the past couple of months for various reasons, each time I have had to wait over 20 minutes. Last week I received a text stating the doctor wanted a telephone discussion with me (no face to face appointments are offered) and to call a week later at 8 am on Wednesday or Thursday. I did call this morning waited the standard 20 minutes to be told the doctor wasn't in and to call back tomorrow. This is totally unacceptable and unnecessary as other GP practices do better. It's time the management sort this out or are replaced as they are failing patients and the staff. It is no surprise that many of the receptionists have left and the new ones come across as rude. They have an impossible job to do while working with this broken system. I have no confidence that I will be able to see the doctor this week. If my condition worsens I will be considering legal action.
GP surgery review: mount-chambers-medical-practice
Title: Ridiculousness
Rating: 2 out of 5
Visited: February 2022
Attended appointment with duty doctor today who was lovely and very thorough, however at end of appointment was told prescription was sent to pharmacy. No sign of it at pharmacy so went back to surgery to be told that prescription not issued yet as has to be signed off by another Doctor! What is the point of seeing one doctor if another has to review and issue prescription?! Not good experience for someone with chronic illnesses and aversions to Drs
GP surgery review: mount-chambers-medical-practice
Title: Awful service
Rating: 1 out of 5
Visited: January 2022
I haven’t visited the surgery for a few years. I was very disappointed to find that staff were very unprofessional, discussing a previous patients medical details so people who were queuing could hear. Both pharmacy and reception staff were very rude and looked miserable. It’s not the surgery I remember where staff were always polite and willing to help. Such a shame
GP surgery review: silver-end-surgery
Title: Concerned
Rating: 1 out of 5
Visited: January 2023
Had 10.30am appointment today, finally called in at 11.45am after going back to reception. In the appointment I told doctor what problem was and she just gave me a prescription for painkillers without asking me any questions about it and no examination what so ever.  I think it is disgusting and dangerous to give out any prescription medication without any questions asked or examination of any sort made. Total waste of my time. There could be some underling reason for the pain and she made no attempt to check.
GP surgery review: beechwood-surgery
Title: No Appointments
Rating: 3 out of 5
Visited: October 2023
I saw a lovely doctor 4.10 concerning my breathing. A prescription for a week received. Examination undertaken. Today 16.10 breathing a problem. Telephoning Receptionist brisk. Booking 10.11 or call tomorrow 8.00. I didn’t understand what the reference to 8.00 meant and since my breathing is vital (to me anyway) November is too far off, I cut off the call. There was no reason to continue. I got the distinct impression that that was the intention. It has dented my previous experience, when the arrangement was so good. This was a Receptionist from the dark days. Extremely disappointed. Do these Receptionists have any medical training. For me, on this occasion, a phone call from a doctor would have been helpful.
GP surgery review: beechwood-surgery
Title: Awful
Rating: 1 out of 5
Visited: October 2023
I am in the process of complaining to the Ombudsman that regulate them, they are the worst of the NHS whom I generally hold in high esteem, unfortunately this practice are an absolute nightmare, specifically exceptionally long hold times to get through to unprofessional rude individuals who either cannot or do not help at all. Refusing to give appointments or even repeat prescriptions that have been issued by a hospital.
I have been in extreme pain for over a week which is affecting my mobility massively I rang 111 on Monday and followed their advice and went to A&E who despite a very long wait were very thorough but said that they couldn't do anymore to help me without an MRI and that process has to be initiated by my GP. They gave me a weeks worth of pain medication advising a GP appointment so I called was placed on hold for 40 minutes to be told I'd rung the wrong time for an appointment and even refused to give me a repeat prescription. This unfortunately is not an isolated incident I actually dread having to contact them.
GP surgery review: beechwood-surgery
Title: Not happy
Rating: 2 out of 5
Visited: September 2023
All I want to be able to do, is book an appointment with a GP. Any GP. But told I have to phone back on the 18th Oct, when I then can book with a Dr? I asked for an appointment today with a Dr, but found out it was with a physio? That's not what I asked for, I want to speak to a Dr! It shouldn't be this hard and I don't agree with being asked too many questions over the phone, when I'm not speaking to a qualified clinician. Something is wrong with the system!
GP surgery review: beechwood-surgery
Title: Great GP’s
Rating: 4 out of 5
Visited: March 2023
After reading the reviews on beechwood I wanted to write to say my experience with the GP’s I have spoken with have been excellent and extremely understanding with each of my health issues
GP surgery review: beechwood-surgery
Title: Worst surgery
Rating: 1 out of 5
Visited: December 2022
The week before Christmas I tried 3 times to get a appointment to see a GP. Each time same answer call back tomorrow or call 111 which in the end I did took another 24 hours to get antibiotics nobody has seen me so if 111 could issue them why not my own GP  huge surgery alway empty awful place
GP surgery review: beechwood-surgery
Title: Docs are great, reception quite unhelpful
Rating: 1 out of 5
Visited: June 2022
Happened twice this week, reception staff seem not willing to help at all and rude at the same time. 

As we've been with the same surgery for a bit, even things which are usual, are being refused initially, only after being persistent we are able to go past reception. Such a shame
GP surgery review: deal-tree-health-centre
Title: Pharmacy opening times
Rating: 2 out of 5
Visited: June 2023
Considering the amount of staff in the pharmacy I can't for the life of me understand why they cannot be open throughout the day by simply staggering work hours and breaks. I will in future use another pharmacy to collect my prescription instead of using the practice one.
GP surgery review: deal-tree-health-centre
Title: Excellent Receptionist. Caring nurse and GP support
Rating: 4 out of 5
Visited: June 2023
I needed an on the day appointment.  Receptionist, Nurse and GP all very professional,understanding and caring. I was referred immediately, recieved a call re Refferal as I arrived home 1 mile from the surgery! All I want to say is a big thank you to all involved.
GP surgery review: deal-tree-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: March 2023
So helpful. Couldn’t fault the service from the pharmacy or the receptionist and the doctor. Problem sorted quickly and efficiently.
Thank you. Best surgery for miles.
GP surgery review: deal-tree-health-centre
Title: Helpful Receptionist
Rating: 4 out of 5
Visited: October 2022
My elderly mother had an accident and cut her arm. Receptionist was very helpful, she listened to my concerns and after seeking advice said a Nurse could see her. She managed expectations beforehand by saying 1. We might have a wait after arriving at the surgery 2. We may need to go to hospital if it needed to be stitched. When we saw the Nurse she was very kind and patient with my mother, luckily she was able to seri strip and dress it. We are so grateful - Thank you
GP surgery review: deal-tree-health-centre
Title: Poor administration
Rating: 3 out of 5
Visited: August 2022
I had a face to face appointment for the 12 Aug 2022 at 1140 which I have just been informed is cancelled. Not happy about that.
Then I received a text stating my appointment for the 30 Aug 2022 had been cancelled.
Wrong date, wrong time just seems to be bad admin.
In addition the NHS site shows the appointment still valid with the correct date but again wrong time.
GP surgery review: deal-tree-health-centre
Title: Excellent appointment
Rating: 5 out of 5
Visited: July 2022
I saw the nurse today and I just wanted to say how impressed I was. Very thorough and helpful and explained everything clearly. Thank you
GP surgery review: deal-tree-health-centre
Title: Great caring service
Rating: 4 out of 5
Visited: June 2022
My children have needed a few appointments recently and the surgery have been great, we got through quickly and got appointments, even if no appointments available the staff gave good advice and were kind. In such an overstretched, underfunded system where staff are on their knees this was very impressive. Well done everyone and thank you. Eleanor B
GP surgery review: deal-tree-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: April 2022
I would like to let you know how grateful I am to Deal Tree Health Centre where I have been treated over the last few months.
Doctors and staff have been so knowledgeable, intuitive and encouraging.
My treatment and advice that I received have been spot on!
I would also like to add that the reception team have been patient and wonderful especially during this very busy time.
GP surgery review: deal-tree-health-centre
Title: Great experience
Rating: 5 out of 5
Visited: March 2022
I have only joined this surgery recently and have had reason to contact the GP a couple of times and they have responded very quickly.
All the staff have been very helpful.
Great surgery
GP surgery review: dr-a-naeem-&-partners,the-new-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: August 2023
From phoning requesting a call back, I was called back within 50 minutes and offered an appointment with, I think a locum, but was very good given a antibiotic/ steroid ear spray for an ear infection.
The receptionist, who was in training, was helpful and friendly as was the GP / Locum.
Thank you
GP surgery review: dr-a-naeem-&-partners,the-new-surgery
Title: Is it possible to see a GP
Rating: 1 out of 5
Visited: February 2023
Receptionists very helpful, but i feel for them having to take the `can` for not being able to access care from a Doctor ! Have nurse practitioners taken over the practice ?
GP surgery review: dr-a-naeem-&-partners,the-new-surgery
Title: Almost impossible to get through on phone
Rating: 1 out of 5
Visited: December 2022
Having had a scan recently I tried to call to get results. After hanging on hold for two hours (I took a screenshot of my phone as proof) I finally became ‘caller no1’ in the queue and was then cut off! I called back and after a further 40 mins got through to be told the doctor was reviewing my results and would call me back the next working day. They didn’t call me back so today I drove to the surgery to be told the doctor was reviewing my results and would call me back, but no idea when.
GP surgery review: dr-a-naeem-&-partners,the-new-surgery
Title: No answer of phone
Rating: 1 out of 5
Visited: June 2022
I've phoned New Surgery repeatedly during the past week to book an appointment. I can't get anyone to answer. This is so frustrating. What do the staff and doctors do all day?
GP surgery review: dr-a-naeem-&-partners,the-new-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: March 2022
Good service from reception, staff helpful and caring. I always have a positive experience. Today in particular receptionist that served me was excellent could not find fault with her helpful and caring attitude.
GP surgery review: dr-a-naeem-&-partners,the-new-surgery
Title: Does anyone ever answer the phone
Rating: 3 out of 5
Visited: February 2022
Been trying to get blood test results for 3 days, over the phone, online and in person. Seems an impossible task, appreciate all staff are not medically trained, as they keep telling me, but having been with this practice over 30 years this is the first time I’ve had a problem trying to get my cholesterol level. Just tried phoning again and phone has rung for 13 mins and no answer.
GP surgery review: mount-avenue-surgery
Title: So difficult to contact this practice
Rating: 1 out of 5
Visited: September 2023
Increasingly frustrated with trying to contact this practice by telephone. Rang several times between 8.30 am and 3pm to receive a recorded message asking that I call later due to high volume of calls. Rang again at 3.15pm and joined a queue at position number ten. Reached number 1 in the queue after 25 minutes then nothing, just the endless on hold music. I gave up after one hour and 8 minutes. I need to make an appointment due to being unable to order my repeat prescription medication as the doctor has to review my medications before I can do this. Please employ more reception staff. Going to have to visit the surgery in person to make an appointment in future.
GP surgery review: mount-avenue-surgery
Title: Great service
Rating: 5 out of 5
Visited: February 2023
Phoned to make appointment with a doctor to discuss blood results on a Tuesday afternoon.  No appointment available this week so was offered ‘the hub’.  Appointment made for Saturday but within 2 hours a doctor had called me, discussed the results and agreed to contact the hospital for me.  
Thank you to the receptionist that suggested using this service.
GP surgery review: mount-avenue-surgery
Title: Two Sugars please..
Rating: 5 out of 5
Visited: June 2022
This is a positive review to share the other side of patient experience.

We patients are naturally self-focused on our ailments and needs whilst bombarded with marketing from word-of-mouth or the media which influences our perception of GP surgeries.  We are also in an unprecedented time of increasing immigration, reduced numbers of GP's, pandemic backlogs delivering 2 years of medical needs in one time and now the war in Ukraine leading to cost of living strike actions which affect all those travelling to work (including surgery staff).

Due to the pandemic when I tried to get an appointment I was quoted 4 weeks and together with the media it is normal to think this is the way forward.  Yet recently I attended with a swollen ankle and was given an appointment the same day.  The receptionists are customer facing and so receive all the complaints.  You would expect them to be fraught and we all feel our personalities change when unable to escape a negative atmosphere for a long period of time.  Yet the two people on reception were bright and friendly sharing good humour so I forgot I had a painful ankle.  It was like being in a cafe with friends.
The waiting area to this surgery is bright and with good airflow.  It feels less clinical than many surgeries although I do feel perhaps a large cork board to pin local community events (and patient feedback) would create a more community feel (people complain less and defend the service of what they feel they are a part of).  The surgery would probably find one of the pharmaceutical reps would pay for it in return for their literature pinned to a corner.

The GP's are people and people are varied.  My father for example, has a GP at another practice which I feel is less attentive than I wished for my dad.  But here I have been seen by 5 now and they all seem able to retain energy to give the patient their focus and often with good humour.  I actually look forward to going again (though am very happy to wait a while..).

I left a review in the practice and I am sure that most surgeries would not have the time to do much with them.  But the practice manager called to say a personal thank you.

I hope this feedback counters the media and word-of-mouth stories while giving heart to all patients who either had long wait times before or anticipate them and so refrain from calling about a problem.

But I also hope not many people read it who are yet to join the practice..   ;)

Well done staff and when you get the next shouting patient, remind yourself that they are probably having a bad day and if you remain friendly they will feel embarrassed about their behaviour once they get home..
GP surgery review: mount-avenue-surgery
Title: Excellent service in hard times
Rating: 5 out of 5
Visited: June 2022
Have been with this surgery for 66 years but would just like to thank them for their excellent service over the last (unusual to say the least)  2.5 years. On the 4 occasions I have needed them, I have been treated with respect and my concerns sorted out straight away. 
Thank you
GP surgery review: mount-avenue-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: May 2022
Called surgery at 9.30, Physician Associate phoned back within half an hour, arranged to see me.  Saw Physician Associate at 2.45, examined and had picked up my prescription from pharmacy at 3pm.  Excellent service, polite team.
GP surgery review: mount-avenue-surgery
Title: Fantastic New Surgery
Rating: 5 out of 5
Visited: May 2022
Good evening,
I was anxious joining a new surgery, after my last surgery of 25 years was fantastic.
I researched surgeries in the area and joined this one earlier this year, after a home move to the area. I have had quite a bit of contact with them due to ill health. So far I have not received any
negative service. Well done and may it continue. Thank you. I wanted to let the surgery know and was advised to make my feelings known via NHS Choices.
GP surgery review: mount-avenue-surgery
Title: First phone call after registering awful
Rating: 1 out of 5
Visited: March 2022
I have chronic genetic pancreatitis and diabetes my mum and her mum died of pancreatic cancer. A month later 26th April I phoned them after registration 26/3/22 to get some A and E test results from 26//3/22 after a massive severe allergic reaction because I've heard nothing at all from the surgery? No wellness check no nothing? When I phoned the receptionist (I've never met) sounded cheesed off? Great first contact? She said we've no appointments until mid May then offered me a Weds, my days off are Mon and Tuesday I said, so to help her I said (though I've waited 4 weeks) what about the next week Mon or Tues? She said no and,wasn't helping me at all, perhaps she had a bad day but it must say onscreen I'm a brand new patient, wouldn't you want to make me feel welcome at least? Surely? I haven't even seen a doctor there yet? Very off-putting
GP surgery review: mount-avenue-surgery
Title: Caring, dedicated practice
Rating: 5 out of 5
Visited: March 2022
In these very difficult times where the NHS is stretched beyond what is acceptable, I am very impressed by the staff and doctors of Mount Avenue Surgery.  Whilst occasionally things aren't straight forward, this practice really does offer excellent levels of service and will always (in my experience) try and sort things out for you, as they did with me this week. Yes, staff are incredibly busy but sometimes patients need to be a little more patient and remember that staff, nurses and doctors work are really trying their best to do a good job and provide the best care and support they can, juggling everyone's needs.
GP surgery review: rockleigh-court-surgery
Title: Great Service
Rating: 5 out of 5
Visited: July 2023
Just had a minor procedure done which I was dreading slightly. The GP made me feel very at ease and it was over and done with very quickly. The receptionists were all lovely and friendly and I really could not fault the service. In the current climate where people take great pride in bashing the NHS, this surgery is fab. Thank you.
GP surgery review: rockleigh-court-surgery
Title: Great caring practice
Rating: 5 out of 5
Visited: March 2023
I recently visited the surgery and was really happy with the service. Reception staff could not be more helpful and the Health Care Assistant was really caring and patient considering I'm 94.
GP surgery review: rockleigh-court-surgery
Title: There for you!
Rating: 5 out of 5
Visited: January 2022
This practice was recommended to me some 7-8 years ago and I have been very pleased with my family's overall experience.
I felt compelled to comment today because I had a face to face appointment that was incredibly thorough and I felt I was being listened to and supported with my current health issues. Since the emergence of covid, I have heard so many stories of people struggling to get face to face appointments but I have always been asked if I wanted a face to face appointment, which was not always necessary, as well as a video call when I was unable to attend. In addition, I have found the staff polite and helpful and have a lot of respect and admiration for all that they do, especially so in what have been some very challenging and uncertain times. Thank you Rockleigh Court!