janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-broadway-surgery
Title: Nurse appointment
Rating: 5 out of 5
Visited: December 2023
Seen on time for an injection, over very quickly and effeciently. Always informative and explains next test / consulation. A very professional and pleasant experience.
GP surgery review: the-broadway-surgery
Title: Friendly and professional
Rating: 5 out of 5
Visited: December 2023
I had to see the nurse who was very friendly and explained everything very clearly. She also got the advice of a GP immediately which speeded everything up. I am very happy with Broadway Surgery in general. The receptionists are also very friendly and approachable.
GP surgery review: the-broadway-surgery
Title: Disappointing
Rating: 3 out of 5
Visited: December 2023
I received a message to make an appt for the shingle’s vaccine. The first appointment was cancelled due to staff u/a. The next appt on 12th December I was told the criteria had changed and I no longer qualified. A waste of a valuable appt which someone else could have had
GP surgery review: the-broadway-surgery
Title: Great practice
Rating: 4 out of 5
Visited: December 2023
Good experience. The doctor asked me many questions and check me. She also proscribed me one cream. She also give me a X-ray check sheet.
GP surgery review: the-shrubberies-medical-centre
Title: Lovely, kind, personalised supprot
Rating: 5 out of 5
Visited: January 2023
I had a wonderful experience with postnatal care at this surgery. The appointments were all easy to book and the doctors I spoke to at different appointments were all brilliant.  The support I received in my 6 week check-up was fantastic and I have no doubt that the kind words the doctor said helped me to go on and breast feed my son for longer, despite some difficulties.  The nurse who dealt with immunisations for my son, was kind and caring which made the whole experience so much easier for me as a new parent to watch. I felt supported by this great GP practice for many months after I gave birth - thank you.
GP surgery review: the-shrubberies-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: December 2022
I have more than one year registered on this practice. I am very happy with their service, they are all very professional and friendly staff. Every time that I have asked for emergency appointment for my children , they are more then happy to help us to find a space to be seen asap.
Thank you everyone.
GP surgery review: elsdale-street-surgery
Title: I was very pleased with her assistance
Rating: 0 out of 5
Visited: June 2023
I went in to have my blood test done: the nurse was very friendly, patient and took the time to check previous test results, reassuring me the values were all good. She also suggested to be in touch with the doctor to follow up. I was very pleased with her assistance.
GP surgery review: elsdale-street-surgery
Title: Flawless experience
Rating: 0 out of 5
Visited: June 2023
Completed Engage consult, received a call same day and was offered apt for afternoon, was then able to see the Doctor and was happy with the consultation and was also able to collect medication straight after apt. This particular experience was flawless but is not always the case .
GP surgery review: elsdale-street-surgery
Title: Fast, personal, and covered everything
Rating: 0 out of 5
Visited: June 2023
I had an ear infection. Used the website to make an appointment and had to wait a week to be seen.  
When I was seen, it was fast, personal, and covered everything I needed. I got my medication the same day, and I can already feel it working. Jan the nurse is very kind, and has a wonderful bedside manner.
GP surgery review: elsdale-street-surgery
Title: Amazing support from GP
Rating: 0 out of 5
Visited: May 2023
I had an extended appointment with my GP to discuss my mental health including depression and anxiety. I felt very listened to, understood and supported. His advice was very clear, direct, simple and easy to understand. I felt very supported.  
I also had an appointment as my hearing hasn't been very good and he explained how the ear works in a simple way, and referred me for a hearing test. Very positive experiences.
GP surgery review: elsdale-street-surgery
Title: Amazing Practice
Rating: 5 out of 5
Visited: May 2023
Thank you once again.  I had a wonderful day in Brighton arranged by fantastic people that I can't name, but you know who you are.  As part of Men's Mental Health Week the surgery paid and organised a mini van, was chauffeured and entertained and free fish and chips! Other options were available :).  It was a lovely day out and really helpful to get and give Cognitive Behaviour Therapy from peers and the incredible Community Development Workers. This truly is a wonderful addition to the community and a celebration to the NHS 75th Birthday. Thank you.
GP surgery review: elsdale-street-surgery
Title: Outstanding and Compassionate Care
Rating: 5 out of 5
Visited: February 2023
For anyone considering joining the Elsdale Street Surgery I can wholeheartedly recommend that you do join. 
Since I joined the Elsdale Street Surgery in 2021, I have been consistently treated with outstanding knowledge, patience, compassion and kindness by all of the staff I have come into contact with. 
Since joining Elsdale Street I have had contact with two Dr's, three members of the nursing staff, a member of the administration staff, and most of the reception team. Each and every time I have had the need to ask the surgery for help this has been met by every member of the Elsdale Street Surgery team treating me with skilled knowledge, care, compassion and kindness.
They have also consistently made me feel as if nothing is too much of a problem, and I have never felt rushed at any point by any of the staff. 
I do not know how they manage to both give, and sustain, such amazing levels of skill, care, compassion and kindness, but they do.
Although I have only been with Elsdale Street for a comparatively short time I have a lot to thank them for in terms of how well my health is at this point in my life.
GP surgery review: elsdale-street-surgery
Title: Overall the practice is amazing.
Rating: 0 out of 5
Visited: January 2023
Elsdale Street Surgery are always helpful. I forgot my son's scooter - hours later I decided to call and informed them to look for it, they found it where I left it and called me and I went to collect it. Also, everytime I go I have been seen as soon as possible.  
Overall the practice is amazing.
GP surgery review: elsdale-street-surgery
Title: Poor service
Rating: 1 out of 5
Visited: July 2022
Don’t really see the point of the doctors surgery every time I phone up to get an appointment or to just speak to a doctor the reception book me on the e consolation thing rather than just give me an appointment or a call back and that leads to 36hr wait for a txt msg that is a waste of time.

I call the reception again and do another e consult and wait another day to get a call of a doctor who said I should go straight to hospital asap 

That’s a 4 day delay because of e consult for something that needed medical attention asap according to the surgery gp 
 
I have now been to the hospital a place you can access a real life doctor and I did need treatment asap and did receive it but was told to follow up with my gp witch I tried to do today only to be told by reception I can only be booked in with the e consult the most pointless thing in the world especially when you don’t have internet access   

I just need to talk to a doctor for 5 mins why is it so hard, I’m not expecting to be straight threw just booked by reception for a call back at some point in the near future instead I sit at home unable to go to work due to the pain with no options but go back to the hospital
GP surgery review: elsdale-street-surgery
Title: Do they even have GP’s!?
Rating: 1 out of 5
Visited: July 2022
Spent over a week trying to contact the practice to finally be told to complete an online form. Did this and never received a response. Phoned and reception said a GP would call me. They didn’t do a couple of days later I called back and was told I needed to do another online form. Which I did.. this went on for over 2 weeks until I finally got a text message asking if I wanted to be referred to a physio! With no questions asked or examination or past history taken into account. After going back and fourth with them for a few weeks I went to A+E where I was diagnosed with several things wrong, referred urgently to a specialist in another hospital and told under no circumstances to do anything until I had the specialist opinion. I am looking at several surgeries to try and fix the problem. After over 5 phone calls and 3 online forms I still only ever received a text offering me the one thing that could have made it so much worse. Had a GP actually spoken to me for me to explain all symptoms properly they may have realised how sever the problem is. And I may have been given help over a month ago saving me from losing a months work where I couldn’t move… after 20 years I will not be back.
GP surgery review: elsdale-street-surgery
Title: Appalling service
Rating: 1 out of 5
Visited: January 2022
I used their engage consult system to request an appointment on 17-1-22 because of severe earache. Nobody contacted me for 2 days. When they did, it was a text message that my “minor ailment “ would be dealt by the pharmacy. I would like to explain my “minor ailment”. On the 17th in the evening, the pain was so severe I had to call 111. When I explained my symptoms I was asked to attend hospital. At the Royal London they diagnosed severe ear infection across both ears and affecting the glands in my neck. I was prescribed a course of antibiotics for 7 days. I would not describe this as minor. Had I waited for them, my infection would have undoubtedly worsened. 
Elsdale Street surgery have completely failed in their duty of care to me. Without talking to me they have dismissed my symptoms. This is unprofessional and irresponsible. 
I tried to get in touch online to explain my situation but their website doesn’t work and doesn’t allow for feedback. 
While I understand the pandemic pressures and restrictions, a practice that neglects patients and fails them in their duty of care is completely unacceptable.
GP surgery review: well-street-surgery
Title: Great support for older patients
Rating: 5 out of 5
Visited: May 2022
Called the surgery on a Friday morning as my mum was ill. Great response from a  very helpful receptionist who arranged for the doctor to call that morning. Call made and prescriptions delivered . Great service , thank you so much.
GP surgery review: well-street-surgery
Title: Bad unsympathetic and inefficient service
Rating: 1 out of 5
Visited: February 2022
I submitted a request for a repeat prescription on Wednesday 9 February at 10am.  They tell us that repeat prescription can take up to 48 hours.  I went to the chemist at 12 noon on 11 February and it was not there.  I had to go back to the surgery and the very unhelpful receptionist said that I should go back to the chemist "towards the end of the day" as the prescription was in the doctors tray.  This was now 50 hours since I made my request.  I have called the chemist now and the prescription as still not been signed.  I have now been waiting to speak to someone at the surgery for 30 minutes.
GP surgery review: well-street-surgery
Title: Pleasantly surprised
Rating: 5 out of 5
Visited: January 2022
Tried out the new booking system and was pleasantly surprised. I filled in the online form in the evening, had a phone call from the doctor the next morning and was seen at 4pm that day. Not my usual doctor, but system worked well. Overall this is a great surgery and we are so lucky to have it. Never had problems with receptionists and the nurses are very friendly and informative.
GP surgery review: the-mill-hill-surgery
Title: Excellent surgery
Rating: 5 out of 5
Visited: June 2023
The reception staff are so friendly and helpful, always kind and do their best to find an appointment.  I have never been turned away.  I have seen 3 different doctors, each one has been friendly, given time and very thorough and good advice and support.  Highly recommend this surgery to anyone.
GP surgery review: the-mill-hill-surgery
Title: Great receptionist/front house team
Rating: 3 out of 5
Visited: June 2023
Super refreshing to find such a helpful group of people working together to help source you a slot with the GP. Mostly out of their control but they try to be so accommodating and are so easy to talk to. By far the best team, thank you!
GP surgery review: the-mill-hill-surgery
Title: Brilliant care
Rating: 5 out of 5
Visited: March 2023
I’ve recently had a really good experience with this surgery. I had symptoms for some time which have unfortunately have recently led to a diagnosis of cancer, though thanks to the swift action of the very kind and competent GP that I saw, I had all necessary tests and appointments in good time and am now on a path to recovery. I haven’t ever really been to my GP before and was worried about doing so, but I needn’t have been. The GP and practice nurse were absolutely fantastic, took my concerns seriously and were extremely kind. I don’t think I could have had better care.
GP surgery review: the-mill-hill-surgery
Title: Unhelpful reception staff
Rating: 2 out of 5
Visited: October 2022
I am sorry to say I have had nothing but negative experiences with the reception staff at this practice, which is a shame, as the doctors have been very good on the whole. They need some serious customer care training in basic courtesy. The most recent experience was the same as usual: their attitude when I phoned in need of a repeat prescription that I had submitted was rude, unhelpful and accusatory and made me feel as if I was in the wrong, even though I was polite to them, and just needed advice on what to do if the doctors could not sign the prescription in time for me to get the medication I needed. They suggested it was my problem and my fault entirely,  I was annoying them by requesting help with the prescription, and there was nothing they could suggest to help me. In the end I had to seek help from the (wonderful) local pharmacist, who kindly gave me the basic information I needed to get an emergency supply, which the GP receptionist should have done. On other occasions I have been told rudely not to dare to try and get an appointment with the doctor that day as they (the doctor) would be very angry with me if I went into the surgery for something that turned out to be minor. I know things are difficult, but after waiting 25 minutes on hold to speak to someone (pretty much every time ) it is beyond upsetting to be spoken to like this. Another time the doctor made a mistake with the way I was to submit a sample for a test, and when I turned up with it the staff were unbelievably rude to me, as if it was my fault,  and there was absolutely no question of an apology for the mistake. The "customer"  is always wrong, it seems, at this practice. I would like to point out that I am neither aggressive or rude myself, as they warn me not to be, in no uncertain terms, in the "on hold' message. I always start the conversation politely and humbly, trying not to annoy them,  as is expected of me. Sadly I am thinking of changing GPs, but I can't imagine anyone there will care, as they clearly take so little interest in their patients' welfare or pride in their relationship with them .
GP surgery review: the-mill-hill-surgery
Title: Helpful and kind
Rating: 4 out of 5
Visited: September 2022
I felt taken seriously in my distress and had a call-back from a doctor same day with a follow-up face to face appointment next  day with a very kind and competent GP.
I had to wait in waiting room for half hour but think that is reasonable given it was an emergency appointment, I felt grateful to be seen.
GP surgery review: the-mill-hill-surgery
Title: Good and caring doctors but receptionists need training
Rating: 5 out of 5
Visited: May 2022
While the majority of the doctors are good, caring and patient, the service offered by the receptionists is poor. One or two people are very good and kind but the others need training: some of them are rude, they provide incomplete information, they are inflexible when booking an appointment - there are situations when people cannot go online to book an appointment - but the receptionists don't care. You can tell them that you are very unwell but they will insist that you fill in an online form. However if you ask for a medical record, they don't have an online form, you have to do it face-face. The practice does not accept/contact the patients via email but the email is requested in the online booking form!
GP surgery review: gp-at-hand
Title: Significant service degradation
Rating: 1 out of 5
Visited: October 2023
To echo other recent comments, up until perhaps a year ago it was typically possible to get a video appointment within a few days.

Now at best, everything is very suspiciously exactly 12 days (or perhaps 10 working days) ahead.

There is very little appeal to this service anymore, despite the clinical staff being excellent and the physical clinics convenient and efficient.
GP surgery review: gp-at-hand
Title: shame
Rating: 1 out of 5
Visited: October 2023
Like other reviewers experience, this use to be a superb service but now its dire. Cant get appt for weeks, they dont turn up or the app books you the wrong person you need. Going back to my old surgery
GP surgery review: gp-at-hand
Title: Do not trust Gp at Hand.
Rating: 1 out of 5
Visited: October 2023
I joined Gp at Hand because like many trans people, this was a last resort to get bridging hormones. I was prescribed bridging hormones by an amazing Gp however it is now near on impossible to book appointments meaning I have had to pay privately numerous times so I don't go into withdrawal from immediately stopping.

I now can't get appointments for weeks, when I had Scarlet Fever, I couldn't get an appointment until 3 weeks away. Upon calling 111 and them giving me an urgent appointment, this was still 2 weeks ago. This meant I had to go to a walk-in centre while extremely unwell in order to access care.

Gp at Hand claims to be a lgbt+ champion, however they start care, then don't follow through. It's left me scared that if I leave I won't be able to re-join in order to get the bare baseline level of trans healthcare I was able to access previously. It's causing me continuous stress and I wouldn't recommend ever starting to other trans people because there isn't follow-through care.
GP surgery review: gp-at-hand
Title: Standards have slipped dramatically
Rating: 2 out of 5
Visited: September 2023
I joined Babylon's GP at Hand soon after it started, and was initially very impressed, persuading my friends to give up their local GP and join the service. In the last 12 months, standards have severely dropped. I just booked a follow up GP call and have to wait 10 days. Crazy. At least with my original GP, I could drop in and wait for an emergency appointment. Now I am stuck, with a poor service and no physical GP to visit. Such a shame to see a potentially revolutionary service go downhill.
GP surgery review: gp-at-hand
Title: Poor and dangerous booking process
Rating: 1 out of 5
Visited: September 2023
I tried to book today after not needing to use the service for over a year. I’m shocked at how poor the booking service is, and the dangerous design of the booking process. 

I have been having symptoms that did not fit into any of the listed categories. I was asked to type these into an open text box, then given a booking step with no options for booking (at least none within the current month, I didn’t think it was worth looking further ahead). Changing the type of healthcare professional doesn’t change this. 


Now I could have a serious health issue but there’s no triage step or process to check this before providing no options for booking. 


I would expect:
1. The booking process to tell me when a slot is available - rather than making me click through every single day looking for a slot when none are available. 
2. To have some kind of triage or feedback questions to triage and see if my issue is of concern - and get a sense of if it’s pressing or could wait weeks. If I had unknown symptoms of something potentially life threatening they’d happily not know. (This is advantageous for Babylon as it removes any clinical liability but I think it’s the wrong thing for overall patient safety). 


I’m going to be leaving Babylon for another GP. What happened to all the fancy technology - this is all basic stuff.
GP surgery review: gp-at-hand
Title: Going downhill
Rating: 2 out of 5
Visited: August 2023
When I first registered the service was excellent, with plentiful appointments, esp with non GPs for less urgent problems.   The waits seem longer now, with more missed appointments.

All the clinicians I have spoken to - pharmacists, nurses and doctors - have been uniformly excellent.

The app could be so much better.  Just one example, if you need to visit one of GP at Hand's centres, for a blood test for example, the app forces you to choose a centre and then displays the available appointments - quite often there are none at all, ever - rather than allowing you to see the available appointments across all centres.   

I'll be baling soon, as the lack of appointments and the missed calls make it no better than a physical surgery, where at least you can call in if there's an issue.
GP surgery review: gp-at-hand
Title: Quality has nosedived
Rating: 1 out of 5
Visited: August 2023
I registered because of the promise of being seen by video quickly, and it worked great up until my last appointment about a year ago.

However, now I can't book an appointment at all, as none is available. I wouldn't even particularly care if there was a bit of a wait, as long as I could book, but having to check back daily without knowing if  you'll get an appointment makes it entirely pointless to use this service over my nearest local GP.

What's worse is that their app *has the functionality* to let you book ahead, as it used to be there, so they've removed it on purpose, presumably to hide how long the waits now are.
GP surgery review: gp-at-hand
Title: From amazing to below average
Rating: 2 out of 5
Visited: August 2023
Been registered to GP at hand for years. As other's said, used to be able to get appointments in just a few days. Now, it takes 2-3 weeks. You can wait 2 weeks, but they'll cancel the appointment on the day, and you then have to wait another 2-3 weeks! No 'priority appointment' feature in the app.

They're replying to other reviews saying 'at peak times' it can take longer. It's always 2-3 weeks in the app. They'll also say appointments are regularly added on. I checked 10 times in 1 day, always 2-3 weeks.

They're repyling to other comments saying they're "overstretched", but I can see on the same Babylon app logged in as private healthcare there are appointments same day. 

However, if you call them *sometimes* they'll have extra slots (not always) and expect to be on hold for 20 mins.

I've also always faced issues around prescriptions, where they just don't appear in the app - I always have to email for repeats. Not major but weird how it's never been fixed after 3 years.
GP surgery review: gp-at-hand
Title: I'm going back to a regular GP
Rating: 2 out of 5
Visited: July 2023
I have been with Babylon's Gp at Hand for years now. The app is great.

But there is a fundamental flaw: there is no such thing as an urgent appointment and you can't speak to anyone.

This has meant that twice I have had to go to A&e for things that a regular Gp surgery would have dealt with. But with Babylon all you can ever do is make a regular virtual appointment.

Appointments have become harder and harder to get. Currently the next available is 2 weeks away - no matter what the issue is.

While the app is convenient, having to go to A&e is awful. So I'm going back to a regular Gp that doesn't have an app, but doesn't force me to go to A&e.