janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: gp-at-hand
Title: Massive Deterioration
Rating: 1 out of 5
Visited: October 2023
I’m a Gp nurse myself in Tower Hamlets and am aware how strained all services are. I have been with this service for a number of years as often I know what is needed and the service was prompt- you got an apt within hours or days and the clinicians are courteous and professional.
This has changed dramatically in the last year or so. The App triage is not fit for purpose as it takes you through a number of steps before you are then given a good 2 week wait to converse with a Anp or Gp- even if it’s something that could be done with a quick email or chat with a receptionist. I have had two experiences with a care navigator - which again - takes 5 days to get an apt with and they then sent me the wrong link! If you need a face to face- canary wharf basically never has slots so you need to travel to Victoria or euston. I have just had surgery and ended up doing my own wound care in the mirror as you are unable to help and getting through the App process is an ordeal in itself!
I now need a phased return note for work and it’s guiding me to an apt - 11 days after I return. yesterday, I was advised that I would be put on a duty list by the chat facility and again- nothing.
I have also had a number of cancellations when you are due an apt. This then means you start the -process all over again!
I tried the number that keeps appearing on the replies here and it’s not working!
This is such a sham- this was an excellent service when it began. Now it really needs an overhaul. There should be easier links to care navigators- within 24 hours and they need to be fully trained. This would cut down apts used for GPs and clinicians- much of the apts could Be handled by reviewing notes and emails.
As I say I am a Gp nurse and I know the pressures we are under. This is not easy to write a poor review for a profession that I am part of, but what I see here is some that that could work far more efficiently if it had some organizational changes- which would reduce clinician times so that patients could get better access to the actual service they need.
GP surgery review: the-medical-centre,-dr-jefferies-&-partn
Title: Outstanding care received
Rating: 5 out of 5
Visited: June 2023
I have received outstanding care at the lillie road surgery. The doctor was extremely caring and thorough with the care I received. The doctor went above and beyond with the care provided and took the time to listen which went over the allocated time of the telephone consultation that is put aside for each patient and did so with no trace of trying to hurry along the consultation even though this would have put the doctor back for the rest of the day. For the first time in a very long time I have a ray of hope because this doctor took the time to listen and really find out what the root of my condition really was. I will always be very grateful to this doctor for the compassion that has been shown towards me in my time of need. The Doctor is an absolute credit and asset to the lillie road surgery and deserves this 5* review that I now leave. Thank you Doctor, you know who you are! and lastly, I just want to say you truly are an inspiration in all you do. Thank you.
GP surgery review: the-medical-centre,-dr-jefferies-&-partn
Title: Very bad practice
Rating: 1 out of 5
Visited: April 2023
They ae just interested to increase the number of patients on their list. When I required blood tests, they asked me to arrange myself! That too, when these blood tests were recommended by their GP with whom I had to interact on a web portal with a delay of 24+ hours while I was in excruciating pain.
GP surgery review: the-medical-centre,-dr-jefferies-&-partn
Title: Awful service, lack of accountably
Rating: 1 out of 5
Visited: March 2023
Awful reception and services. Feel totally brushed off. No interest in helping. I was told by hospitals (plural) & 111 that I should be seeking advice and blood work from GP. They refuse to help, despite matter being time sensitive. Concerned and scared and feel entirely helpless. Awful services could not recommend less. I feel staff / nurses and recent receptionist spoken to terribly unhelpful and not willing to provide guidance for matter.
GP surgery review: the-medical-centre,-dr-jefferies-&-partn
Title: Getting worse
Rating: 2 out of 5
Visited: June 2022
I totally agree with the comments earlier regarding consultations with the pharmacist.

I  have found, along with other members of my family, if you have a chronic condition you only ever get a consultation with the pharmacist.  This works well when I have issues with medication but if I am actually ill and need to speak with a qualified GP it is worrying.  There is a clear difference in roles, both valid but these roles appear to have blurred. I cannot remember the last time I spoke to an actual GP despite having acute symptoms.   I feel so many people are not receiving the support they should and it is scary.

On the plus side I have always found, generally, the admin staff and nurses excellent.
GP surgery review: the-medical-centre,-dr-jefferies-&-partn
Title: Horrendous service
Rating: 1 out of 5
Visited: June 2022
A horrible service, receptionist was extremely rude. She was telling patients to go away and call the practice and that there are no appointments available. How possible is this? I honestly think that the nhs should review the contract with this practice as they are unable to offer services. If you contact this practice the waiting times are few weeks long or they simply say there are no appointments available. Very bad experience. I don’t recommend this place.
GP surgery review: the-medical-centre,-dr-jefferies-&-partn
Title: Possibly the worst GP practice I have come across
Rating: 1 out of 5
Visited: April 2022
This is a totally chaotic practice, where the left hand doesn't know where the left hand is, let alone the right. Very poor communication and staff who are unable to answer the simplest of questions. Trying to book a GP to visit my very elderly mother is a nightmare. They seem to treat everyone the same and make no allowances for age or disability.
GP surgery review: the-medical-centre,-dr-jefferies-&-partn
Title: Misleading GP phone consultation
Rating: 1 out of 5
Visited: February 2022
I have been a patient with this surgery for 30 years.

Every time I or a family member ask to speak to a GP a pharmacist calls.
At the point of booking the appointment, we as patients are advised that a GP must take the call before we can be seen in person and as a result of that I expect to speak to a GP.

When I take the call I always ask whom I’m speaking to as the Pharmacist never introduce themselves and I’m sure they do not introduce themselves as, they are fully aware that they are not a GP and it’s misleading and poor conduct.

I think if the surgery and staff are under pressure as a result of COVID they should be given policy and procedures of how to book slots for Dr and slots for GPs with clear criteria as what phone consultations go under either for example if it’s regarding medication a Pharmacist is perfect for the consultation however this should also be communicated with the patient at the time of call so we as the patients know who will call. 

Pharmacists are medication experts and play a critical role in helping people get the best results from their medications. Pharmacists prepare and dispense prescriptions, ensure medicines and doses are correct, prevent harmful drug interactions, and counsel patients on the safe and appropriate use of their medications.

GP’s General practitioners treat all common medical conditions and refer patients to hospitals and other medical services for urgent and specialist treatment. They focus on the health of the whole person combining physical, psychological and social aspects of care.

So now we are clear let them do their Job that they have individually studied and are paid to do.

Ms C Barrows
GP surgery review: chalkhill-family-practice
Title: Excellent service
Rating: 5 out of 5
Visited: June 2023
I have received good care at Chalkhill Family Practice.  They send me timely text reminders to book health checks and blood test appointments, and referred me to the relevant hospital, diabetes prevention programmes and clinical trials.  The nursing staff are competent and friendly. I have recommended this Practice to family and friends.
GP surgery review: chalkhill-family-practice
Title: Rude reception team
Rating: 3 out of 5
Visited: February 2023
Good Doctors but unfortunately they got bad receptionists , rude, arrogant, make you feel more ill. They needed to be trained how they will deal with patients, 
GPs don't deserve that. They should get better team.
GP surgery review: chalkhill-family-practice
Title: They do not care about their patients
Rating: 1 out of 5
Visited: December 2022
I have been registered with Chalkhill Family Practice for over 5 years and only until this year there started to be issues. In march I have received a letter to re register, never have been given a reason but I have done it, only to find out during my call today in December that I have been removed from the system again. I'm not surprised that emergency service are swamped while local gp is not doing anything to support patients throughout the sickness. I am very disappointed.
GP surgery review: chalkhill-family-practice
Title: Zero or no service.
Rating: 1 out of 5
Visited: August 2022
Never answer the telephone
No other means of contact other than econsult. 
When booked on econsult, they would give you a date in a week time . 
They will force you to call 111. When call 111, 111 book same GP following day .
Used to be a very good place but service levels gone downhill since covid.
GP surgery review: chalkhill-family-practice
Title: Careless Gp practice
Rating: 1 out of 5
Visited: July 2022
I was asked to fill online consultation form for my health problem. Filling that, The reply came telling that doctor will call me after a week . I have to tolerate my pain for a week to get an advice over the phone. Then The doctor has call me  2 occasions. Each occasion 3 times within 2 seconds. Even though the phone was in my hand couldn’t get the call. Doctor didn’t let it ring & cut it all the times. What type of health service is this?
GP surgery review: chalkhill-family-practice
Title: Incompetent and zero ownership
Rating: 1 out of 5
Visited: July 2022
I have been waiting since 3 months to get registered. I have sent my documents three times but it seems the GP is not bothered. Every time I visit the GP, I am told that we will be registered by next week.
GP surgery review: chalkhill-family-practice
Title: Extremely bad healthcare service
Rating: 1 out of 5
Visited: February 2022
I tried to book appointment over the phone on multiple occasion and everyone I the receptionist informed me to do online submissions to get a call back, they don’t do telephone booking, although the website clearly states you can book appointment by over the phone. 
When pushed I was told they cannot help I should call 111 or go to accident emergency.  for help. They are very quick to refer you to accident emergency rather then provide the health care they are expected to.
GP surgery review: ellis-practice
Title: Worst practice ever. Avoid.
Rating: 1 out of 5
Visited: January 2024
I’ve been a patient at the practice for over 20 years now. The quality of care and service from this practice has only been declining year after year. The worst of the service is the reception staff the most rude and disrespectful and unhelpful people I have ever interacted with, I do not know how they still have their jobs or if they are trained to be this way. Impossible to get an appointment, never do anything right, have to be chased up for absolutely everything and will randomly decide to deregister you from their systems whenever they feel like it with no explanation and no help to get back on the system. If it were not for the doctors I have been seeing since over 20 years ago I would not have stayed for a second. Definitely looking into switching which is a huge shame as some of the doctors there are incredible. Will absolutely be taking this up with further external organisations and ombudsmen because this practice should not still be running the way it is currently. Disgraceful that I’ve been to urgent care and a& more times in the past 3 years than my own gp. External investigation is critically needed here to assess the absolute mockery of the NHS system that this practice is.
GP surgery review: ellis-practice
Title: Unprofessional approach to patients.
Rating: 2 out of 5
Visited: March 2023
I have been a patient of Ellis Practise I was happy for some time, but the last few years is getting worst and worst. The reception staff is rude, suggesting changing the practice rather than finding a solution to a problem. Some doctors are forgetting to send documents, some don't listen carefully etc. Every single time there are some issues. I do not recommend it.
GP surgery review: ellis-practice
Title: Impossible to make an appointment
Rating: 1 out of 5
Visited: January 2023
Absolutely impossible to get an appointment with this surgery, for a telephone consultation or otherwise. They won't give it to you over the phone. Sometimes I've waited for almost an hour in the line only to mysteriously having the call suddenly dropped once someone picks up the phone. They tell you to go to PatientAccess.... Sorry but I've looked for weeks, at all times of the day and never, ever I've been able to find an available slot. At least during the pandemic we could submit e-consults but now this is not available any longer. My only option is to end up spending a minimum of 5 hours in Northwick Park Hospital A&E when I need something from a doctor. My 3 year old has an UTI, both me and my husband work full time, we have 2 children, do you think I can spend a day of work in A&E to have something as simple as a short course of antibiotics prescribed? It's not a good use of the time of A&E doctors and nurses either!! How are families meant to cope with this situation? How are we meant to consult a doctor?
GP surgery review: ellis-practice
Title: Appalling Service
Rating: 1 out of 5
Visited: January 2023
You cannot get appointments at this practice. Phone lines go dead when you get to first in line (after a 50 min wait), there is no e-consults and appointments are not released online as advertised. I managed to get an urgent appointment by calling 111 & they booked it for me at the surgery (inappropriate use of the 111 service though). Dangerous practice.
GP surgery review: ellis-practice
Title: Excellent care
Rating: 4 out of 5
Visited: December 2022
I have been a patient at this gp for 37 years. They have always looked after me, I have no complaints. There have been a lot of changes over the years, which have been managed well, with care of the patients. There are some difficulties now. It is almost impossible to see your "own" gp. The system for appointments is not easy. But I must say the staff on reception are so helpful and accomodating.. I would like say a big thankyou to the doctors, nurses and staff for caring for me and members of my family, at different times
GP surgery review: ellis-practice
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: December 2022
If you go in person or call, they'll refuse to give you an appointment and just refer you to Patient Access to get one online, where time slots are supposed to be released every hour. But it doesn't matter if you spend the whole day refreshing the page, you'll never find any slots available.
GP surgery review: ellis-practice
Title: Extremely poor service
Rating: 1 out of 5
Visited: December 2022
It is impossible to obtain an appointment at this practise.  We have waited for over an hour to make an appointment for a really sick child.  Once you get to the front of the queue the system states that their sis fault and disconnects you.  This is not the first time this has occurred.   In each instance we have had to go to a&e.  this is truly unacceptable.

The nhs needs to look seriously into this practice as not obtaining appointments via telephone or Patient Access.  This is a common theme both on the NHS site and across Google reviews for this practice!!!
GP surgery review: ellis-practice
Title: No appointments available
Rating: 1 out of 5
Visited: November 2022
This is not happening for the first time: I tried to book an appointment for my daughter who has temperature, I started online with patientaccess where I spend 1h(from18 to 19) in the hope that they will make some appointments available, all for nothing. Next day I rang position 5 in the queue, after waiting 50mins a receptionist told me that she can't book appointments over the phone although on their site is stating that for emergencies you can call to book an appointment. She was unhelpful, unwilling to listen and refused to book me an appointment and send me to A&e.I have lots of question for this practice... was that normal? there are no doctors in this practice...?Is it normal be send to A&E when if you were doing your job someone could have checked my daughter's lungs to see if is an infection or only a virus( is taking me 2 min to get to the practice and at least 30 min to the nearest hospital)? Also I am trying to book an appointment for myself for more then 2weeks via Patietaccses and no success so far. Why are you receiving money from my taxes when your practice is not providing me with
the care that I need?
Don't forget we are paying for those services if you are not able to provide give us the money back and we can go private. This is a disgrace your appointment booking system acts as a barrier to patients and needs scrapping this is not a lottery (let see who is the winner and manage to book an appointment) is about the people's wellbeing
GP surgery review: ellis-practice
Title: Pointless
Rating: 1 out of 5
Visited: November 2022
Every other practice has econsults or a system called Patch to upload your problem but Ellis Practice decided to shut off their systems. So now you have to call for the last 6 months at least 45 mins on hold then cuts off. 
Honestly it is heartbreaking to know you can't get through when you need to.
No wonder people go to A&E as you can't get through to this doctors.
Funny thing is when (onna rare occasion) you do get through after a week of trying you can't get an appointment as all gone!
Only 2 people on reception (despite Covid restrictions being lifted) for a "Health Centre" that has 1000's of patients.
This surgery needs to be looked at by the GMC as fails to meet even the lowest standards.
GP surgery review: ellis-practice
Title: No treatment — refusal of appointments
Rating: 1 out of 5
Visited: October 2022
Had a phone conversation with the doctor about flu-like symptoms for over a week, not concerned nor wanted to give me any antibiotics. 
When my partner emailed them saying she and I couldn’t book a follow up appointment, b/c phone would hang up after long wait, they responded with a phone call not to help but to tell me that I need to keep trying with the app and phone calls.

Now I’ve seen the local a+e and got an emergency appointment with another practice.

This is what I’m paying healthcare costs for?
GP surgery review: forty-willows-surgery
Title: Very understanding and helpful
Rating: 5 out of 5
Visited: August 2023
I can't put in to words how good the staff and doctors are at this surgery. When you call them they will answer the call and so their best to book you appointment. The doctors as well will call you and will listen to you and do the best to help you.
GP surgery review: forty-willows-surgery
Title: Amazing practice
Rating: 5 out of 5
Visited: October 2022
This doctor's is very good. Please be polite to everyone because they are doing a stressful job and they try their best to help you. This doctor's has got everything rite . Reception are the really good hopefully and polite they really are good. Now the doctor's they really are the best . From Reception to social prescriber nurses and doctor's you are all doing a amazing job and i thank you all . Stay safe and look after yourself thanks again mark lidbetter
GP surgery review: forty-willows-surgery
Title: Exceptional staff and doctors
Rating: 5 out of 5
Visited: May 2022
I wanted to post this feedback about my visits to the surgery in the past month and the staff has been absolutely amazing with the attention and care they have provided me. I see new faces and miss old faces. 

I've been served timely appointments, courteous manner over the phone when I've called, helpful and caring with my repeat prescriptions and most important your staff actually mention to me if there is anything else they can do to help me!!  

I visited today for my blood test and your staff wished me a happy birthday! receptionists and nurses and even a lovely patient who overheard the staff wishing me happy birthday! 

Surgery receptionists have been exceptionally brilliant and have booked appointments to see the doctor, and blood test appointments, and today one receptionist didn't allow me to leave without seeing the HCA for my blood pressure because she checked the system and saw it was long overdue - I find this to be exceptionally brilliant patient care. 

Well done to Forty Willows team!
GP surgery review: preston-road-surgery
Title: Excellent Prompt Service
Rating: 5 out of 5
Visited: September 2023
Very impressed with The Surgery for prompt service and making arrangements to be seen for my Eye issues 
Excellent professionally run practice.
Thank you
GP surgery review: preston-road-surgery
Title: Run down practice
Rating: 1 out of 5
Visited: January 2023
I have tried today to call desperately to check my results. I have been on the phone for over 45 minutes and I have been caller no 5 for the last 30 minutes. Does this practice ever answer their phones. 
Partners - you should be ashamed of the service you are providing us the general public. We do know there is an issue in the NHS but its unable to see a GP, Speak with a member of the team. Yet you continue to receive funding from the NHS for services not provided to the public. 
Its time you started to up your game.
GP surgery review: preston-road-surgery
Title: Absolutely awful and disgraceful - Avoid Practice!
Rating: 1 out of 5
Visited: November 2022
Absolutely disgraceful service. Lack of accountability and a series of errors in providing prognosis and treatment. Long waiting times and constantly chasing for a call back. There have been times where I have been on hold for over 40 minutes and when I've spoken to staff, they informed me that they would call me back, and most of the time - this did not happen. The surgery lacks integrity and empathy. I urge you to follow-up on your actions and show compassion to your patients and their families. I would highly recommend training to your stuff so they provide their duty of care to patients, especially to the elderly, who require patience and support!
GP surgery review: sudbury-surgery
Title: Worst Gp
Rating: 1 out of 5
Visited: July 2023
Reception team will not pick up phone calls I will need to make around 20 calls in morning in order to book and appointment by the time someone picks up the phone call I will be told no appointments available. The service for Sudbury Surgery is horrible.