janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: harewood-medical-practice
Title: Poor practice
Rating: 1 out of 5
Visited: December 2023
Rude receptionist, uninterested and dismissive of any details I tried to provide.
8 day wait time to be see/heard, after being told by 111 to contact the practice within 3 hours.
GP surgery review: harewood-medical-practice
Title: Outstanding service
Rating: 5 out of 5
Visited: May 2023
This practice is great! Their service is second to none and everyone I’ve dealt with is extremely compassionate and friendly. We’re so lucky to have such hard working and caring people within the nhs but this surgery really does stand out for all the right reasons. Thank you for all you do. I think people go out of their way to write negative reviews but I really can’t tell you enough how lucky my family and I feel to know we have this practice and the fabulous staff working within our community.
GP surgery review: harewood-medical-practice
Title: Poor after care
Rating: 1 out of 5
Visited: May 2023
Had blood in my urine and a swab was taken which was very roughly done told results back in two days which was last Friday. Phoned up told not back ring after the Bank holiday. Rung on Tuesday at 12 45 told yes back but the Doctor has to se them ring back later. Rung back later told not in yet i said do not know what to believe as told at lunchtime they were in, Hold on off she went came back and said the Doctor said he wants the scan results you are having done tomorrow before he comments, Why not tell people this instead of messing about, Comes to something when a professional place like  Doctors starts lying to a patient, So not happy at all.
GP surgery review: harewood-medical-practice
Title: Terrible and non-compassionate service.
Rating: 1 out of 5
Visited: April 2023
I had an appointment and was advised during the appointment that they can not help me with my problem and I had to call around my previous GP's to obtain all my medical documents (which baffled me as I'm almost certain that the GP has to request this) The receptionist wanted to know what my appointment was about when rebooking which I am happy to give brief detail of and when I did she looked at me puzzled and asked why again for further detail. I was advised that I would need to keep copies of all my medical records as we move about often due to the nature of my husbands job and they would not start investigations until I had obtained my previous records as it is "a wasteful resource of the NHS's time and service as-well as my own". During my appointment I felt rushed and not listened to, I have now moved practice.
GP surgery review: harewood-medical-practice
Title: Poor service
Rating: 1 out of 5
Visited: February 2023
After being advised by 111 2 times to insist that our baby was seen by a clinician within the hour, the receptionist said no appointments and to phone back tomorrow.  Our baby had severe vomiting and diarrhoea and hadn’t had a wet nappy for 48 hours.  The receptionist shown no compassion and the tone and language she used was atrocious.  She didn’t ask 1 question ie sepsis etc and we are now in another county getting seen by a doctor.  This is completely unacceptable service, I understand the pressure doctors are under but please, a receptionist making life or death decisions.
GP surgery review: harewood-medical-practice
Title: Unhelpful
Rating: 3 out of 5
Visited: January 2023
After having breast surgery for cancer, rang the practice to ask if possible to ask if someone was able to help to provide some dressings(I had used up the ones from the hospital) and also to change/look to make sure all is ok only to be told we do not have any dressings here so could not help me !!!!!
GP surgery review: harewood-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: December 2022
I needed fast service due to a possible infection and the staff were great. The receptionist was compassionate, I got a telephone appointment on the day and antibiotics prescribed, all ready to be collected within a couple of hours. This is not a one off, they are always attentive, helpful and show great care, despite being extremely busy. And the open access appointments after 6pm are a Godsent for people like myself who work full-time. Great surgery!
GP surgery review: harewood-medical-practice
Title: Awful staff and non-existent politeness
Rating: 1 out of 5
Visited: July 2022
If you have the misfortune to use this practice then you can be sure to receive no empathy and rude staff throughout the practice. There are a couple good nurses in the practice but apart from that I only ever go in when I absolutely need to. They make you feel like you're wasting their time with your genuine medical concerns and even simple repeat prescriptions are a nightmare. Worst of all, they don't seem to know what they are doing for example, I needed to have rabies vaccinations for a possible exposure while abroad, they refused to see me or listen to my concerns. They did finally see me after I spoke with the National Exotic Diseases team and they made sure I was seen to. Even then the they told me my vaccine cannot be administered for another month as they have no slots and I essentially had to beg them that I need to have them next week or I could die. Awful awful experience. Avoid like the plague.
GP surgery review: harewood-medical-practice
Title: Receptionist refused to give me her first name.
Rating: 2 out of 5
Visited: March 2022
On the 10th March 2022 at approximately 14:55 Hours this happened.
I received a text asking me to phone Harewood Medical Practice to which I then proceeded to do. When the phone was finally answered I gave my name and date of birth, then I requested the first name of the person I was talking to. She refused to give it to me, siting she does not give her name out. I explained to her I need it for traceability reasons if something does not go to plan I need proof I made the call. She still refused.

I personally do not like giving out my personal details about any illness or anything to unqualified receptionist or anybody who cannot be responsible enough to give me their first name and hides behind a cloak of secrecy to which you cannot trace. Its immoral and very childish and poor customer service. I will be informing people on Facebook to insist on knowing who they are talking to and not to give any information until they know!
GP surgery review: quakers-lane-surgery
Title: Lacking Care, Consideration, Empathy or Service
Rating: 2 out of 5
Visited: June 2023
I have been a patient at the surgery for a number of years, as it is unfortunately, one of the few within reasonable driving distance of my home. The service I have received over this time has been consistently below expectation and disappointing at best. This review is sadly not based on the performance of the medical staff, nurses or doctors at this practise, but with the reception and administration staff, who are rude, abrasive and confrontational. They are not helpful, considerate or even polite and it makes dealing with this surgery extremely unpleasant. They ask for the patients to treat them with respect, and you would expect this to go both ways, but sadly it doesn't. I am often left feeling frustrated when forced to communicate with the reception staff and they very rarely offer any assistance to problems or queries. A patient, contacting the surgery for a medical complaint is reaching out for help. The attitude that the reception staff have, leaves a patient feeling helpless and humiliated in general. They do not represent the surgery well and I will be looking to move to somewhere that can offer a friendlier and more helpful approach. I would not recommend this surgery to others.
GP surgery review: quakers-lane-surgery
Title: Amazing Staff
Rating: 5 out of 5
Visited: December 2022
We were in Richmond for Christmas, from Brighton. My daughter developed a suspected ear infection and they happily registered us, consulted, and saw us the same day, three days before Xmas. Got antibiotics for a confirmed ear infection. Thank you, all at Quakers Lane Surgery.
GP surgery review: quakers-lane-surgery
Title: Exceptional service
Rating: 5 out of 5
Visited: November 2022
My first visit to this practice, registration and booking appointment easy and seamless. Appointment with nurse, who was both friendly and professional, she explained what she was doing and why throughout, the appointment did not feel rushed and I even got my flu jab done there and then! The best experience I have has at a GP surgery for a very long time, I hope the rest of the team are of the same exceptional standard, Well done, in times which are still not easy for health professionals!
GP surgery review: quakers-lane-surgery
Title: Excellent Pharmacy Service
Rating: 5 out of 5
Visited: September 2022
I had to make a short notice trip to the United States and realised I wouldn't have enough medication to last for the trip duration.  I ordered my extra meds on-line on Sunday and asked to collect them on Monday, I got a phone call first thing on Monday to confirm my request and they were ready for collection by 5pm that day.  Wonderful service, thank you!
GP surgery review: quakers-lane-surgery
Title: Caring and professional service
Rating: 5 out of 5
Visited: August 2022
Have visited this GP office twice and on both visits the service I received was excellent. The staff genuinely care about their patients and try to offer the best health advice and treatment options. Am very pleased that they are my local GP office. Thank you!
GP surgery review: quakers-lane-surgery
Title: Best practice we've been patients at
Rating: 5 out of 5
Visited: June 2022
I just wanted to leave a quick message to compliment the practice - from reception staff, appointment management and availability, all the way through to consistent support from specific GPs, the care my family and I regularly receive has been wonderful.

We especially appreciate how we are treated as whole people, with overlapping needs, personal fears, and lived experiences to consider - none of us have ever felt even close to 'just a number'. I would especially like to mention the support team who also embody this spirit and go above and beyond to be helpful and friendly, even in these complicated COVID and post-COVID times.
GP surgery review: scorton-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: July 2022
Fantastic health care provided as always. Recently seen one of the GPs for an ongoing cough that I can’t shift, referred to hospital for a follow up X-ray and received an appointment for a week later. Doctor texted to say results were clear and to carry on with other treatment offered at time of consultation, with follow up in a few weeks. Always feel listened to and Drs and nurses go above and beyond to help. So much better than other practices in the area. Prescriptions can be ordered via the NHS app and patients receive a text when ready to collect, perfect when you’re a working parent and haven’t time to drop off the paper prescription. Highly recommend.
GP surgery review: scorton-medical-centre
Title: Excellent
Rating: 5 out of 5
Visited: February 2022
Great service at Scorton having had poorer experience for years at other practices moving to Scorton has been a refreshing change! On a recent visit for the dreaded Smear test I have to say the nurse was fantastic, reassuring and completely made whats normally a pretty rubbish thing not so bad and it makes a massive difference! Thanks!
GP surgery review: the-friary-surgery
Title: Good service
Rating: 5 out of 5
Visited: June 2023
Having been bitten by a spider I walked into the reception area at 1500 hrs .The lady who served me was ver professional. She contacted the doctors and was seen within minutes. Thank you to all involved.
GP surgery review: the-friary-surgery
Title: Probably better than most
Rating: 3 out of 5
Visited: September 2022
Once you have learnt that all appointments are made at 8 am on the day it is fairly easy to secure one quickly although they go very fast. The initial appointments are by telephone which is great for those who can make themselves understood over the phone. 
Looking at most of the other reviews on this site, they are nearly all negative, and it is obvious that GPs are under much pressure; and coming from a generation who once saw their doctor as a reassurance who was always there I believe those days are gone. 
The new health secretary announced to Parliament that the target to see your GP will be 2 weeks, by which time, if you are lucky, you will be better, or if not you may be dead.
I do not think the NHS is supported, everybody who can should go private, everybody else should toss a coin.
GP surgery review: the-friary-surgery
Title: Very poor services
Rating: 1 out of 5
Visited: July 2022
The doctor seemed very disinterested in me as a person and had clearly not acquainted himself with my previous notes. After the initial telephone appointment a face to face appointment was only reluctantly offered. A subsequent attempt to get an appointment with any doctor at the surgery was met with "try again tomorrow", this was at 8.30 in the morning. My overall impression was that the practise was in difficulties, this is very frustrating for registered patients with nowhere else to go.
GP surgery review: dr-ingram-&-ptrs
Title: Fantastic clinicians and staff
Rating: 5 out of 5
Visited: April 2023
I was seen by Dr. Camilla, what a wonderful experience i had, i was very anxious and vulnerable, Dr Camilla was so kind and understanding and she new the right treatment that i needed. First class and i commend her and everyone at Dr. Ingrams surgery. Peter Richards
GP surgery review: dr-ingram-&-ptrs
Title: Fantastic care
Rating: 5 out of 5
Visited: September 2022
I was quite ill with a chest infection and saw the dr pretty quick, the care and consideration given to me not just that day but throughout the next couple of weeks was exemplary.
GP surgery review: ripon-spa-surgery
Title: Ridicule staff
Rating: 1 out of 5
Visited: October 2023
I am disgusted today how the Doctors treat the junior staff. Today I was sat in the room and the Doctor laughed at the junior Doctors when they didn’t know how to answer. I felt truly awful for them. How rude and unprofessional, they have to learn. Changed my view on the practice
GP surgery review: ripon-spa-surgery
Title: Empathetic, helpful practice
Rating: 5 out of 5
Visited: October 2023
New to the area and Ripon Spa Surgery made the transition from our previous GP very easy and got us the care we needed for our son within 24hrs. The members of staff I encountered were clear, helpful & empathetic - which goes a long way when you’re a tired, rundown mum of two with poorly babies. Thank you for your help.
GP surgery review: ripon-spa-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: July 2023
My husband& I are both registered at The Spa Surgery... I cannot thank the GP we are registered with enough, he is both caring & professional & is always there to help... I think receptionists get a lot of negative reviews, but the ladies here I find very kind & helpful. The nurses here are also excellent.. Would highly recommend this practice.
GP surgery review: ripon-spa-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: April 2023
Today I took my 92 year old Mum for her covid booster. Mum is quite unsteady on her feet and standing for a long time is challenging, as soon as we entered the entrance to the Doctors vaccination centre we were offered a wheel chair by the lovely lady on the gate, after a couple of minutes in the queue we were called across by another lovely lady who is a member of the great reception and dispensing team, this lady made sure that mum was dealt with as soon as possible by asking one of the nurses to kindly come outside and administer her vaccination. I also witnessed this happening to other patients who were less mobile. Ladies you were all doing a fabulous job and are a credit to this surgery. I would love to mention your names but know that this isn't allowed on this site. 
Thank you so much from Mum and I.
GP surgery review: ripon-spa-surgery
Title: Thank you to all
Rating: 5 out of 5
Visited: April 2023
Having left left a review thanking the staff who looked after my Mum when having her covid  vaccination yesterday, I would like to follow up by thanking all the Doctors, nurses and members of staff who gave up their time on a Sunday to vaccinate the good people of Ripon.
GP surgery review: ripon-spa-surgery
Title: What a boost
Rating: 5 out of 5
Visited: April 2023
The practice provided a venue for relevant invited vulnerable patients of all local practices to obtain another booster vaccination for Covid. The organisation was streamlined to permit a mainly one-way system with pre-booked registration taking place at a specially erected gazebo in the car park, three or more surgeries in use and an exit via the front door. There was provision for some people with particular needs to enter and leave via the front door. I have in similar situations in the past witnessed doctors going to cars parked outside the surgery to deal with patients who could not access the building. Masks and sanitizing stations were strategically placed to maximise safety. Thanks to all who made this service possible and efficient.
GP surgery review: ripon-spa-surgery
Title: Good and caring practice
Rating: 5 out of 5
Visited: April 2023
Recently had my Covid Spring booster. Had to queue but not for too long and it was very well organised. All the practice staff are helpful and pleasant. This is a well run practice.
GP surgery review: ripon-spa-surgery
Title: Fantastic
Rating: 5 out of 5
Visited: December 2022
We are infrequent users but have had to contact the surgery twice this month for our sick children. Exemplary experience both times despite it being what I’m sure were very busy days for the surgery (including the last day before the Christmas long bank holiday). Clinicians were fantastic and reception were extremely helpful and friendly. Can’t thank you enough for everything you do.
GP surgery review: ripon-spa-surgery
Title: Dismal appoinment practice
Rating: 1 out of 5
Visited: November 2022
Telephoned before 9.00 a.m. to request a doctor's appoinment only to be told only 'emergency' calls available.
Earlier this year a doctor did ring back at 6.30 p.m. to say surgery closed and to go to A & E.
GP surgery review: ripon-spa-surgery
Title: Above and Beyond
Rating: 5 out of 5
Visited: July 2022
During a very difficult time as I mentally came to terms with domestic abuse and the trauma of surviving cancer my mental health I found myself on the point of suicide.
Having thought the care during chemo was exemplary with the GP responsible for my care calling me to ensure I made the next appointment this occasion showed the best of humanity.
Telephone calls in the evening, an ear, a hand and total support from all can not be over exaggerated.
Sadly I am now moving out of area but I will be forever thankful to this practice.
From the receptionist handling tears at the desk, the dispensary with their smiles and time for an extra check in, the nurses offering more than just blood tests with their true caring nature, to the GPs and support staff, I cannot praise them or recommend enough.
GP surgery review: the-ridings-medical-group
Title: Kind and friendly team
Rating: 5 out of 5
Visited: October 2023
I visited the surgery recently for appointments to do with my health and my baby's. At first I felt a little anxious taking my newborn into my appointments, but the doctors have always been kind, welcoming, and made me feel complementary at ease, saying I could hold my baby, feed her, or do whatever I needed during the appointment to be comfortable. For every appointment I have attended recently, the doctors have really listened to my concerns and needs and ensured I was thoroughly informed about options and the medication that was prescribed. It's clear the GPs take great pride in the service they provide and really care about their patients. I thank the team for their fantastic work!
GP surgery review: the-ridings-medical-group
Title: Same day everytime
Rating: 5 out of 5
Visited: October 2023
At a time when they say getting an appointment is difficult, this practice responds same day every time I have used them and same day appointment for a non urgent issue. The acp took his time and didn’t feel rushed. Very good practice
GP surgery review: the-ridings-medical-group
Title: Proactive Service
Rating: 5 out of 5
Visited: September 2023
Really pleased to be invited to have my flu jab early, September, then after having the jab on the 8th was offered the COVID autumn booster. Fantastic to be given the COVID jab so early, most surgeries are just beginning the process on the 11th. This surgery is proactive with preventative injections, I have previously been offered the shingles jab and a pneumonia jab while attending for other matters. I'd never even heard of the pneumonia jab but gladly accepted. Really happy with the service I receive from The Ridings, from the receptionists (aka care navigators!), to the nurses and GPs they are all caring and totally professional.
GP surgery review: the-ridings-medical-group
Title: Very poor telephone answering
Rating: 3 out of 5
Visited: June 2023
My husband has high blood pressure and it is not helped when he received a text message from the practice to call them asking him to make an appointment regarding his blood pressure readings.  
He could not get through and was placed at 50 in the queue.  This eventually went down to 30 in the queue, then 18, next 15 and then back to 50 in the queue.  This took a lot of his time up.  He was enraged to say the least at having to go to the back of the queue so he hung up.  How can this happen?  There clearly is something wrong with their phone system. 
To begin with there are so many messages relayed over the answer phone, many repeated at some stage, before one can even reach the queue!
My husband took his blood pressure reading immediately after hanging up and it was through the roof.  This is so frustrating.
He called again later that day and eventually after another long wait reached someone who clearly was not trained to be a receptionist because she didn’t even know the surgery’s email address.  He explained that he had been asked to make an appointment via a text message and was given a date one month ahead.  This seems unjust. 
Bottom line: Text messages cannot be replied to and having to wait in a telephone queue is like been addresses at a call centre of an insurance company, not a medical practice. The practice needs to address their phone system to enable the call to be answered in a timely manner, lessen all the repeat messages and make sure no one is sent to the back of the queue during this ridiculously lengthy wait time.  People cannot be expected to wait so long in a phone queue. 

Other than the phone system he has been most pleased with the practice and the doctors who he has had contact with.
GP surgery review: the-ridings-medical-group
Title: Great advice and care
Rating: 5 out of 5
Visited: January 2023
I would like to pass my compliments to the nursing team at the Ridings Medical Group.  I recently attended the Brough surgery for my annual asthma check up.  I received lots of extremely useful information and reminders on how to best manage my medication and health in relation to asthma. It was delivered in such a friendly and caring manner and I’m sure the advice given will keep me healthier. I’ve always found the nursing team to be friendly and helpful and always put you at ease. Thank you!
GP surgery review: the-ridings-medical-group
Title: Amazing service
Rating: 5 out of 5
Visited: January 2023
My child needed an urgent appointment after developing a rash. I had already sought advice from a Pharmacist and tried to treat at home, but the rash was spreading and she needed to be seen. I rang the GP surgery at Brough, was offered an acute telephone appointment which took place within two minutes of the initial call and was offered a face to face consultation with one of the ACPs (who was excellent) 45 minutes later. Brilliant service and I can't fault everyone in the team who helped. Thank you.