janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: woodbrook-medical-centre
Title: Excellent practice, very friendly.
Rating: 5 out of 5
Visited: February 2022
I have been with the practice for just over 2 years now and I have never had a bad experience. I had my pre natal care here and it was also great. Before May 2021 I had never had to use the practice too much, but after become quite poorly I have been in and out of appointments lately. The care that I have recieved in this short time has been the best I have had in almost 30 years! Yes, there may be times when there isn't available appointments but there is only so many staff to look after a lot of patients but I have always ended up getting an appointment the following day. The GPs are great with following things up and also explaining medication, referral plans etc. I'm glad that I joined this practice and that my daughter is also registered here as it gives me confidence she is provided with the best care. Thank you Woodbrook.
GP surgery review: woodbrook-medical-centre
Title: Excellent reception assistance
Rating: 4 out of 5
Visited: February 2022
Exceptionally helpful Assistant answered my call today. She took the time to listen to my concerns and what was needed and make a suggestion as to how to help. As I was calling about my Aunt, it was reassuring to hear that she knew who I was talking about and referred to her fondly which I know my Aunt will appreciate.  I appreciated the fact that not only did she offer a solution to my request to speak to a Doctor on behalf of my Aunt but she also listened to my frustrations about the phone system where I had been cut off several times having reached the front of the queue. The individual was very understanding and àgreed to pass the information on. Overall, it was a positive experience where I had the pleasure to start the day dealing with a professional at work, trying to help others and with a smile that certainly came across. As I felt that mine may not have initially, I did apologise just in case. I would like to say thank you for making this morning as easy as possible for me and my Aunt. Job well done. I am happy to b share the individuals name should uther feedback be required.  Thank you.
GP surgery review: south-leicestershire-medical-partnership
Title: Prompt action
Rating: 5 out of 5
Visited: August 2022
Having read some of the local social media I was concerned when needing to make an appointment.  A same day consultation shortly after a public holiday only shows how many of the comments are somewhat unfair about lack of access.  I am sure some patient experiences are not ideal in both the eyes of the patient and, sometimes, the practice but my personal experience was one of excellent access and very professional service.
GP surgery review: south-leicestershire-medical-partnership
Title: Felt listened to
Rating: 5 out of 5
Visited: August 2022
We saw one of the ACPs (C) this afternoon. She was very friendly and calmly listened to a concerned parent after a possible misdiagnosis a couple of weeks ago.  She was kind and empathic and a credit to the practice and profession.  Thank you.
GP surgery review: south-leicestershire-medical-partnership
Title: Prompt Action
Rating: 5 out of 5
Visited: May 2022
A massive thank you to all the staff at Kibworth surgery in Station St Kibworth, whose swift action prevented a possible heart attack due to very high blood pressure/ panic attack and resulted in me spending two days in Glenfield hospital. One shudders to think what might have happened if the surgery had not responded so quickly. I am one 75yr old Kibworth resident very thankful to be registered with Kibworth medical centre.
GP surgery review: south-leicestershire-medical-partnership
Title: heartless
Rating: 1 out of 5
Visited: May 2022
Being registered with this surgery feels like having no access to a doctor at all. Trying to get an appointment at 8 in the morning you could be number 40 in the queue and on hold. When you tell your story to the receptionist they are evasive and unhelpful. They offer no support at all. Online services are difficult to use. Just rang up as my son has been in hospital over the weekend and needs to see a doctor as he has blood in his diarrhoea. Also he is due to miss taking his A level and I would like evidence of his illness for the exam board. Receptionist was totally disinterested. She asked to speak to him directly and tod him to book an appointment at 8 in the morning. Whatever happened to patient care?
GP surgery review: south-leicestershire-medical-partnership
Title: Good service
Rating: 4 out of 5
Visited: May 2022
I saw two different nurse practitioners regarding a chest infection. Both were kind, thorough and concerned. The treatment received was excellent. It is a pity that recent media articles have criticised a hard working group who saw us through Covid and are now coping with rising patient numbers as HDC accepts more plans for new houses and puts a pittance into the medical infrastructure. Keep up the good work. Some of us DO appreciate you.
GP surgery review: south-leicestershire-medical-partnership
Title: Thank you
Rating: 4 out of 5
Visited: February 2022
Having felt under the weather for a week or so I called Kibworth Health Centre with a degree of trepidation having read reviews and heard reports of difficulties getting through or being seen. I need not have worried. After a bit of a wait on the phone I spoke to a friendly and understanding receptionist who promptly booked for me to see a nurse later the same day in Great Glen. The nurse was thorough and reassuring and I am extremely grateful.
GP surgery review: south-leicestershire-medical-partnership
Title: Things have improved. Pleased with care
Rating: 4 out of 5
Visited: January 2022
I have complained about the practice previously to an external body and they are aware of it. However I definitely believe things are getting better. Unfortunately I have had cause to contact the practice in January for 3 different problems only one being urgent.
My problems were dealt with by 3 different clinicians who gave me good care. The care involved an appointment with a G.P, 2 referrals 
one urgent. Thank you. I hope this care continues to improve so that more patients get the experience I’ve had.
GP surgery review: south-leicestershire-medical-partnership
Title: Dissapointed
Rating: 1 out of 5
Visited: January 2022
27th January husband not well, shaking, vomiting, couldn't stand 
Up,sweating,giddy,doctor rang said couldn't do anything and he should go to a&e, speechless.
GP surgery review: the-billesdon-surgery
Title: Terrible Experience
Rating: 1 out of 5
Visited: December 2022
The service of the doctors is awful.
Test Results are read to you over the phone by receptionists.  It is difficult to have a face to face appointment with a doctor. The telephone conversations they are in favour of are so impersonal.
So here I am still with my health issues and feel that I have been left in the middle of nowhere and that no one at my doctors practice cares.
GP surgery review: the-billesdon-surgery
Title: disappointment billesdon
Rating: 2 out of 5
Visited: December 2022
I have COPD, Asthma and Diabetes, with a chest infection, when i phoned to make an appointment, after 45minutes on the phone i was told by the receptionist that i couldn't have an appointment and to phone back at 08.00 tomorrow to speak to a doctor over the phone, when i asked what happens if he recommends anti-biotics would i then have to make an appointment? "call at 08.00 tomorrow" was the answer. lets hope it doesn't turn into pneumonia
GP surgery review: the-billesdon-surgery
Title: Impossible to get through
Rating: 1 out of 5
Visited: December 2022
It is impossible for elderly people suffering from dementia to get through the telephone system. I have tried on behalf of an elderly relative to talk to Reception/Nurses/Drs and it takes a minimum of 30 minutes. Old people find this very frustrating. On one occasion I was number 40! in the queue just after 0800. It seems to me that this surgery has too many patients than they can handle and people are not getting the care and attention they deserve. All the running is being done by patients trying to navigate the telephone system when it is healthcare professionals that need to be proactively following up on treatment outcomes.
GP surgery review: the-billesdon-surgery
Title: I have never been so disgusted by a practice in my life!
Rating: 3 out of 5
Visited: September 2022
The doctors/nurses themselves are exceptional, I have always been given brilliant care when going for an appointment. However, the receptionist are absolutely vile. 
After my baby’s 1 year check up, the health visitor advised me to have him checked by the doctor as he occasionally has uneven pupils. I’d then taken him in to the doctors and the receptionist has told me to call up at 8am the next morning to make an appointment. I explained that I can never get hold of the doctors, and once I finally get in the call queue, there are no appointments left for the day so I’ve asked for an appointment in advance. I had explained what the problem was to with my sons eyes and she replied “well they look fine to me!”
I never realised the receptionist could give a medical diagnosis like that. She had then booked my baby in for an appointment a week later without even taking his name. 
 
When it was time for my baby to have his first round of injections, I was advised by the nurse he was unable to have his rotavirus treatment. This was because the practice had failed to log his results from his newborn blood spot test on the system however I’d had my copy of the results for weeks. After his 3rd round injections, I kept receiving appointments for his last round of jabs. I’d informed the health visitor and she said to ignore the letter, it’s obviously an error and the appointment will be cancelled when his the practice log his last round of jabs on the system. I kept receiving more and more letters and was then told that he’d have to be revaccinated. I’d then gone into the practice and the receptionist is having argument with me that I’ve wasted NHS time and the appointments could of been given to someone else. However, I did exactly what a health professional told me to do with ignoring the letters as this was an error, and I wouldn’t have been sent the letter if the practice had actually logged the vaccines on the system.
GP surgery review: the-billesdon-surgery
Title: Worrying
Rating: 1 out of 5
Visited: September 2022
There is no queuing system for getting a GP on the day call, it is just engaged so you call over and over again until told all the appointments are gone. It means some patients health deteriorates until hospital treatment is needed.
GP surgery review: the-billesdon-surgery
Title: Discriminatory Staff
Rating: 1 out of 5
Visited: July 2022
The practise places no cadence at all on providing an inclusive environment / service for patients. Despite listening to repeated messages on how they operate a zero-tolerance policy towards their staff whenever you phone or they text you - it is fine for their reception team to use discriminatory language to patients - that leaves you feeling unable to access the health care you need.  How can this be a practise that cares for patients ? In the 2020's - as members of the L G B T Q + community - we have the right to be treated fairly and equally. This practise is operating decades behind - and places no priority on responding / resolving and ensuring they treat all in a fair and equitable manner.
GP surgery review: the-billesdon-surgery
Title: No Complaints
Rating: 5 out of 5
Visited: July 2022
Both my husband and I have nothing but praise for Billesdon Surgery, even over the last two years during the Coronavirus Epidemic. The staff have always been helpful and polite.
We have both had hospital appointments during this time which have been arranged by the surgery, and follow-ups . They always keep us informed , usually by telephone and we have no complaints whatever.
GP surgery review: the-billesdon-surgery
Title: Good experience
Rating: 4 out of 5
Visited: July 2022
I have had a good experience, the staff were friendly and sympathetic and I got through quickly and seen by a Doctor straight away. I did take my prescription to another dispensary, but that was fine I have transport and it worked well. Thank you.
GP surgery review: the-billesdon-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: July 2022
I’m absolutely shocked at how appalling this practice is. They have got my prescription wrong multiple times. I often have around an hour call wait time even during their non busy times. In instances I have actually driven to the practice and have seen receptionist chatting to each other while I’m still on hold waiting for someone to answer. I’ve tried to book my annual blood tests which receptionists will not do saying that I need a letter which they have never in the entire time I’ve been registered sent me. I feel being registered to this surgery is a risk to my health. It is absolutely appalling - I write this as I’m on the phone to them waiting for my call to be answered I’ve been on hold for nearly an hour desperately trying to book my annual blood tests which I tried to book a few days ago but they wouldn't do advising to wait for a letter which has not materialised This practice is shocking.
GP surgery review: the-billesdon-surgery
Title: Don't get ill!!
Rating: 1 out of 5
Visited: June 2022
No option to book an appointment.  Same day appointments only and the only way you can get one is to call and wait in queue.  Then when you eventually through after 45 minutes all appointments have gone.

Dispensary can't cope.

It would be laughable if it wasn't impacting on people's health and wellbeing.
GP surgery review: the-croft-medical-centre
Title: Terrible reception staff
Rating: 2 out of 5
Visited: July 2022
I had an asthma attack, quite bad breathing, rang surgery, no appts for the day. Rang 111, they rang me back and said i should be examined within an hr by the local service. Rang surgery again spoke to a very rude receptionist, she clearly knew that i was struggling to breathe but she said ‘Oh we don’t have any correspondance from 111 yet, when i clearly explained to her that i have just spoken to them and i doubt you would get a correspondance in 5 mins. She was adamant that i would have to wait till they get a correspondance.She was extremely rude , put me on hold, spoke to her colleague and said rudely’someone would give you a call’. That was extremely unprofessional and made me feel like i have comitted a sin fallin ill. Atleast she should be taught some courtesy and what her behaviour should be.
The on call dr was good and he immediately called me for f2f examination, listening to my sx.
The reception staff should be taught some manners as to ho to speak to the patients or atleast they should be given some training. No one rings for emergency appt, if they are not in a n emergency and if this is the behaviour, what is the purpose of doing on calls.
I am a GP trainee myself, but disgusted with that receptionist’s behaviour.
GP surgery review: the-croft-medical-centre
Title: Great menopause hrt service
Rating: 5 out of 5
Visited: April 2022
Pharmacy team at croft were exemplary this week, fully onboard with the (sometimes dismissed) need for hrt. My hrt was unavailable and they immediately reviewed my medication and sourced and arranged delivery to my home. As a single working mum this is brilliant. Well done
GP surgery review: the-burbage-surgery
Title: Dispensary team
Rating: 5 out of 5
Visited: September 2022
Staff are always friendly and happy to help, it is a pleasure to go and pick up my prescription and have a quick chat.
GP surgery review: the-burbage-surgery
Title: Dispensary
Rating: 5 out of 5
Visited: August 2022
The staff at the dispensary are always friendly and helpful and it astounds me that they remember my name and the village I live in, even if I have not visited in a couple of months! Great service - 1st class team! 😊
GP surgery review: the-burbage-surgery
Title: First Class Surgery and Staff
Rating: 5 out of 5
Visited: August 2022
As always receptionists are helpful, kind and friendly and are extremely efficient as are the pharmacists who are friendly and always ready to get your prescriptions ready and  as yesterday with a new medication, spent time explaining to me how to and when to take medication . The pharmacists are and always been helpful and always have been, it's a pleasure as they have time, treat you with courtesy and friendliness. It is always a pleasure speaking to the staff either in person or on the phone and they always are courteous and focused on you. Due to my ongoing serious health problems, I am also pleased with our different doctors who have and are looking after my  interests. If there is a term I could use, it would be they are all Angels. You are treated as the most important person they are dealing with.
I have nothing but admiration for the complete services and staff at the Burbage Surgery Practice.  100% first class.
GP surgery review: the-burbage-surgery
Title: So friendly and helpful
Rating: 1 out of 5
Visited: August 2022
Each time I go into the surgery and use the Dispensary I know I'm going to be looked after, even above and beyond on occasion.  They are always friendly and smiling and will always try to answer my queries or point me in the right direction.  Fabulous team :)
Likewise the reception team are always friendly and helpful and willing to listen....A big thank you to them all.
GP surgery review: the-burbage-surgery
Title: Dispensary team
Rating: 3 out of 5
Visited: August 2022
A repeat prescription item was unobtainable (nationwide) and alternatives did not seem to work. However after about 2 months the item did become available and without our having to ask anew the team had remembered our need and telephoned us to say the item was waiting our collection at the surgery. Excellent service.
GP surgery review: the-burbage-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
It is frustrating at times when trying to make a telephone appointment using the computerised system, however, whenever I have spoken to a member of the reception team I have always been spoken to in a cheerful and friendly manner and I have found them to be extremely helpful. The GPs have always called as requested and I find, on the whole, the phone appointment is enough to deal with my needs. I have always been able to see a GP face to face if deemed necessary and actions required, eg: xrays, have been dealt with promptly and completed within a week. 
 The dispensary staff are second to none! Always cheerful, helpful and will go out of their way to ensure I can get my medication. They remember my name and where I live, which makes a big difference, especially in such a large surgery with goodness knows how many patients on the books! Thanks guys! Keep up the good work!
GP surgery review: the-burbage-surgery
Title: Excellent surgery
Rating: 5 out of 5
Visited: August 2022
I’m 77 female luckily in reasonable health so my visits to the surgery are not often .I never had a problem getting an appointment, the doctors and medical staff have always been excellent and very professional. My husband is 79 and he too has never had any issues with medical staff infact we both say Burbage Surgery is a joy to visit after hearing stories from friends who live in other parts of the UK.We think the best is having our own dispensary and cannot speak highly enough of all the staff , they are very professional, patient and very kind , nothing is too much trouble please don’t change !!
GP surgery review: the-burbage-surgery
Title: Brilliant Dispensary
Rating: 5 out of 5
Visited: August 2022
Both myself and my wife telephone the dispensary for a repeat prescription every 4 weeks. The staff are always cheerful and friendly and let us know the day we can collect. We visit the dispensary to collect our medication and as usual the medications are ready and we are always greeted with a smile. The staff are also willing to have a chat with you and always ask if we are ok. We cannot fault the dispensary, they provide an excellent service and have never let us down. We have been registered with a few doctors surgeries over the years and we can honestly say the Burbage Surgery is the best ever. We considered moving house a few years ago and our first concern was: will the doctors surgery be as good as the Burbage surgery. Needless to say we decided not to move house.
GP surgery review: the-burbage-surgery
Title: Dispensary.
Rating: 4 out of 5
Visited: August 2022
Lovely friendly dispensary staff. Very helpful. They remember me and often my prescription is on the counter before I reach it. I haven't had to contact the actual surgery for some time, so cannot comment of ease of getting through on the phone, getting an appointment etc.
GP surgery review: the-burbage-surgery
Title: Lovely staff but difficult to see them
Rating: 2 out of 5
Visited: February 2022
I’ve been with the practice pre-pandemic and have to say the staff I have encountered have all been very professional and approachable. The difficulty is being able to make an appointment. There appears to be four options for making an appointment, automated phone service (which I have never managed to use successfully), speaking to the receptionist and two methods of online booking (the automated service simply tells you there are no appointments available). Whichever method I try is always met with the response that there are no appointments available. I honestly appreciate the challenges the NHS is under but I do question whether a surgery should be accepting new patients when it cannot support it’s current capacity.
GP surgery review: the-orchard-med-practice
Title: Appalling service
Rating: 1 out of 5
Visited: April 2022
Trying to get an appointment is horrendous, the attitude of one receptionist is particularly rude and obstructive. Have tried to get blood tests and have been offerred an appointment at another surgery which is inaccessible to me.  Rang last week for a telephone consultation and told no appointments available.  Rang the next day and was told a GP would call back. Waited 8 hours and called the surgery again.  I was told the Doctor had tried to call me 3 times and had left a message.  No message on my ansaphone or voicemail. Receptionist advised me the Doctor would call me within 30 minutes.  No call received. As this occurred on a Friday I have spent the weekend in pain and quite frankly I am now dreading attempting to get an appointment again tomorrow.  I hear from friends and family that their surgeries offer evening and Saturday appointments but not so at The Orchard. I feel very let down by this surgery and wonder if I should change to a surgery that actually cares about their patients.
GP surgery review: the-orchard-med-practice
Title: Brilliant immunisation nurses team
Rating: 5 out of 5
Visited: February 2022
My little one had their 8 week immunisations today, and just want to say what a brilliant idea to have two nurses immunising at the same time. Cut out any additional stress for my little one as both jabs were done simultaneously and cut down any extra anxiety for myself as I didn’t need to try and calm little one down to be jabbed again. A much more pleasant experience for baby and mummy than it was with my older child four years ago when it was just one nurse. Well done Orchard great thinking.
GP surgery review: bowling-green-street-surgery
Title: Waiting times
Rating: 2 out of 5
Visited: April 2022
They never seem to answer the phone, every time i have called i’ve had to wait 1-2 hours on hold. By the time i have had a chance to speak to someone they are no available gp slots. It is very frustrating.