janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: regent-medical-centre
Title: Unfriendly receptionist
Rating: 3 out of 5
Visited: November 2022
My local medical centre has merged with this one. I went there in November for the first time and the receptionist was really rude to me. When I talk to the same person on the phone, they have a similar unfriendly manner (I am very unlucky to have the same person!). Getting an appointment at the centre is so hard. You have to wait at least two weeks and if you need a blood test etc., you have to wait for at least another week. Alongside these difficulties, the unfriendly receptionist is not very helpful. I understand that they work under pressure but believe me we all do! That's why I find it harder to deal with such a manner. 

The doctors and nurses are great though!
GP surgery review: collingwood-health-group
Title: It was once a good practice
Rating: 1 out of 5
Visited: November 2023
A phone appointment system that does not work, waiting 3 weeks for an appointment. All just before christmas and now waiting for hospital follow ups. We must remember it is part of a group of surgery's and does not stand alone. They are all located within less than a mile of each other apart from new york even that is not unreachable. Why can't the phone calls be handled as a group also the opportunity to visit one of the other practices if the patient deems it that much of an urgent case they don't mind which doctor they see? My family doctor retired and he is a big miss.
GP surgery review: collingwood-health-group
Title: Refused a doctor's appointment
Rating: 1 out of 5
Visited: October 2023
This morning I was refused a Doctor's appointment. I took a letter from my hospital consultant with me to show reception staff. The consultant requested various issues to be addressed by a GP. The receptionist refused to give me a doctor's appointment. She gave me an appointment for next week to have my blood pressure taken by a nurse. I asked again to get a doctor's appointment and was told that "we'll see after you have your blood pressure taken". It would seem the reception staff think they are better qualified than a consultant.
GP surgery review: collingwood-health-group
Title: Superb support
Rating: 3 out of 5
Visited: October 2023
A big shout out for your receptionist. 
It has taken us four weeks to try to find out how to get a non-Pfizer vaccine for my wife. We have talked to our own practice, the RVI, the 119 service, 18 pharmacies and the Tyne House centre. I’ve even tried contacting Moderna. We have been sent round and round in circles, and given incorrect information at every turn.
I rang your surgery as part of a list of 8 given to me by119. When there was no answer, my expectations were low. 
But - a couple of hours later, I got a call back. Your receptionist was cheerful and thought she knew the answer, but went the extra mile, made the call to check and called me back promptly, having arranged for someone at the hub to call me. Brilliant!!!
Great service, really efficient - and I hate to think how much all the previous contacts cost, getting it wrong.
You wouldn’t publish their name, I think, but I’ll happily provide it privately if you don’t already know.
Thank you
GP surgery review: collingwood-health-group
Title: Awful. Disgusting service
Rating: 1 out of 5
Visited: August 2023
Called 3 times today waiting an hour each time. Ridiculous when working full time and just leaving the desk to make "a quick call". Still unable to reach anyone to ask if a prescription I requested a week ago has been issued. If there was another surgery in the area I would leave this practice.
GP surgery review: collingwood-health-group
Title: Terrible
Rating: 1 out of 5
Visited: August 2023
Terrible practice, can never get through on the phone lines always reached maximum capacity tried to ring from 8.30 today as have an appointment and can’t remember the time. It is now 12.04 and phone lines still not open. This is an ongoing problem and in the past I have had to drive down to the practice in order to speak to a receptionist unfortunately I am at work today and can’t do that. Promises to improve the call waiting system and a year on still the same if not worse. I can’t check my nhs app as I have been kicked off that again for the 4th time.
GP surgery review: collingwood-health-group
Title: Telephone
Rating: 2 out of 5
Visited: August 2023
Tried to phone most of Thursday 24/08/23 kept getting the ring back was not available started to phone today (Friday 25/08/23) still not available to get thru until 12.30 I selected to have a call back time of this review 18.30 and still no call back just cannot understand how it takes more than 6hrs to return a phone call
GP surgery review: collingwood-health-group
Title: Repeat prescriptions
Rating: 3 out of 5
Visited: August 2023
The ending of the phone service fo ordering repeat prescriptions is ridiculous nk thought for elderly,infirm or people with no internet access.
I downloaded the NHS app and took 3 attempts for it to confirm my identity.
I opened the app and find Collingwood group isnt linked with it,and i need a letter of registration to get the link.
Why the fixation of everything on-line?
GP surgery review: collingwood-health-group
Title: A year later and still can't get through on phone
Rating: 1 out of 5
Visited: August 2023
The phone system at this surgery has not improved despite promises that investment last year was taking place.

My mother phoned yesterday at 4.45pm, told she was the 46th person in the queue. She waited until 6.05pm at which point the call was cut off as the surgery was now closed.

What a way to treat someone??? It is appalling to cut someone off who has waited over an hour in your phone queue with an obvious genuine need to speak with a medical professional. Your surgery is actually making patients call up the 111 / 999 lines because they have no other choice.

We are out of covid restrictions. We should be allowed to easily book in with a GP.

Using your online econsult service is equally as rubbish. Being allocated a phone consultation 2 weeks after reporting the problem online is unacceptable. What exactly do we have to do to see someone at the surgery?

How you have received a good rating from CQC is beyond me as you are causing safeguarding concerns for all of your poor patients who only want to receive a simple service.
GP surgery review: collingwood-health-group
Title: Unhelpful reception
Rating: 2 out of 5
Visited: July 2023
Was in queue and a patient prompted to go to another receptionist.  This one however wS on phone so stayed still the receptionist said then y can go over there aswell abruptly, I said again "she is on the phone to a patient". Was I really going to interrupt a confidential phone call , nope . When at front I asked for a female doctor .Was told this one is leaving. So I asked Was there another female gpshe could suggest only to be told don't know I'm not at this surgery. Very compassionate, not !.  Anyway managed to get appointment. Then I asked for my sons excema cream .Expired can't prescribe. But you can buy it in a pharmacy.  So abrupt.  Asked for telephone appointment just for repeat prescription. No can't do that either . So now waiting 2 weeks no cream left . Collingwood surgery your rapidly going downhill .
GP surgery review: collingwood-health-group
Title: Lacking
Rating: 1 out of 5
Visited: June 2023
Ring up and I guarantee you'll be position 49 in the queue.  Wait if you want but that'll be 2 hours of your life you won't get back and don't try call back, that never works either.

Repeat prescriptions ordered and declined by the GP, no phone call or explanation why.  Hours on the phone to be told it was probably just a mistake!!  Sadly this mistake leads to several days without medication.

Call to make a regular check up appointment for a long term health condition.  After waiting 2 hours told by reception they cant makes those appointments and they'll pass a message on.  5 weeks this game went on for and multiple calls made and nobody ever called back.  Why not just give the number out because this 'pass a message on' clearly doesn't work.

A phlebotomist who doesn't take enough blood for tests to be carried out so that's another appointment.  

It's sad but I avoid any interaction as much as I can as I'm sure many do.  If I'm ill to be honest this is the last place I would turn to.  What happened to caring for patients and taking an interest, it's been replaced by commercial goals and growing 'the group'.

Contact us on the website is the telephone number only, yep the 2 hour one.  Why not engage with your patients more, even a web form for suggestions maybe.  How about a patients forum made up of staff, GPs and patients because any feedback falls on deaf ears at the moment.

Cue the practice manager who will no doubt defend these points.  Does she really exist?!?
GP surgery review: priory-medical-group
Title: Well Done
Rating: 4 out of 5
Visited: January 2024
I've had cause to contact the Albion Rd surgery on two occasions in the last week.  First time 4th in the queue, didn't feel I waited too long but it was helpful to know how many in front of me, as this made me want to hang on for my turn.  Got same day appointment at Hadrian Park Surgery. I've rang for further appointment today, again given same day appointment.  On both occasions, the receptionists were helpful, listened to my problem and got me an appointment.  This hasn't always been the case when ringing in the past, sometimes there's been a long wait on phone where I've given up and used the e-consult service.  Felt like I had to leave a review to say thank you.  As a GP receptionist myself, I feel receptionists often get a very bad press which is often uncalled for.  Keep up the good work
GP surgery review: priory-medical-group
Title: Gone downhill drastically
Rating: 2 out of 5
Visited: December 2023
Unable to speak to my doctor after being advised to by Cardiac nurses regarding reaction to meds i'm on after very recent heart attack. Filled on line form in to request this & received reply. "Your request has been classed as routine & a clinician will contact you within 6 weeks!" Thank god for NHS111 who had a Doctor contact me within 20 mins of ringing them & they were disgusted  by response I had got. 11 days after suffering a heart attack & having stents fitted to be fobbed off is not good is it?  How many people actually sit back in despair & give up? I used to think Priory medical group were good!!!
GP surgery review: priory-medical-group
Title: Helpful receptionist and great GP
Rating: 5 out of 5
Visited: July 2023
I have only.praise for all concerned with this practice 
In particular a GP who has been nothing but helpful attentive and spot on with diagnosis of my mother 
He got her the right treatment and referred to specialist department and was.able to ease the anxiety she was feeling.
I.would recommend.this practice to other.people just treat them with respect and you will receive it back
GP surgery review: priory-medical-group
Title: Needs appointment overhaul
Rating: 1 out of 5
Visited: June 2023
I joined this surgery a year ago, despite anecdotal stories of how dreadful it is but I am now looking to leave the practice. 
It is virtually impossible to get through by phone, and the number of times I've been in the hold queue and then cut off is ridiculous. 
I have not been able to get an appointment at the surgery - slots are only open for a few weeks at a time but I have never managed to find a time where they actually have appointments either by booking online or via phone. 
When I did manage to get an appointment within a 6 week window, by physically going in to book one, it was provided at a different surgery, literally a 25 minute drive away. 
The appointment system needs a complete overhaul at this surgery.
GP surgery review: priory-medical-group
Title: Impossible to have an appointment
Rating: 1 out of 5
Visited: June 2023
I live in the same street and I am appalled by the terrible service this practice offers. Or doesn't. As it's impossible to book an appointment. I see people queueing outside in the rain every morning. How can this be considered acceptable?
GP surgery review: priory-medical-group
Title: Great GP
Rating: 5 out of 5
Visited: February 2023
My husband and I had a consultation with a GP at Priory Medical surgery-North Shields on Friday 10 Feb at 9:00am. We both were very impressed with the way we were treated. Th GP was polite, friendly and pleasant in her manner. She listened with care and provided excellent advice that was reflective of her in-depth knowledge and experience. She wonderfully explained everything that made us feel very reassured. Kindly pass on our thanks and this feedback to the GP.
GP surgery review: priory-medical-group
Title: Excellent GP
Rating: 5 out of 5
Visited: February 2023
I saw a GP at the Priory medical surgery North Shields on 22 Feb/23 at 9:00am to discuss a health concern. She listened with care and sincerely empathised with what I went through. She wonderfully explained everything about my concern in detail that not only made me feel reassured, but I also learnt how to deal with any recurrence of the same issue. The GP's kind and  compassionate manner surely made me feel valued as a patient. Kindly pass on my heartfelt thanks to this GP and the staff who helped with my appointment. Many thanks.
GP surgery review: priory-medical-group
Title: Excellent GP
Rating: 5 out of 5
Visited: January 2023
I met a GP at the Priory Medical Group North Shields on 12 January 2023 at 11:00am to discuss some health issues. GP's pleasant and welcoming manner made me feel both comfortable and valued as a patient. She listened with care, answered all my questions with patience and provided excellent advice. GP,s empathetic approach and kind manner  helped me get through a rather difficult day with a smile on my face. Please pass on my thank you to the GP. Thanks.
GP surgery review: priory-medical-group
Title: Fast and efficient - as usual!
Rating: 5 out of 5
Visited: August 2022
When I read some of the reviews for this practice, I sometimes wonder if we are talking about the same surgery.

I have never, ever been let down by one single member of staff here.

Today’s example. I order my meds via the Lloyds app. This time, something went wrong and only three out of the six meds were ordered.
I left a voicemail on the surgery repeat prescription line at about 15:30 explaining I was running short and why.

At 17:00 I received an email from Lloyds telling me I can collect the outstanding meds tomorrow.

I have seen a wide range of GPs over the last 30 years or so, regrettably increasing in frequency as I get older.

Each of them has been superb.

Same with all staff, receptionists, phlebotomists, physiotherapists – excellent people with first - class communication skills.

Maybe when I interact with Priory Medical Group, I enter some kind of dimensional warp, and end up in a different reality where everything is perfect?

Or, possibly, I unfailingly show respect, good humour and patience in my dealings with any member of staff. 

I (unfailingly) receive the same right back from them. 

Every time.

Maybe a little clue here for someone?

Thanks, as ever, for your personal, high quality and effective services.
GP surgery review: priory-medical-group
Title: Inadequate
Rating: 1 out of 5
Visited: June 2022
I have been a patience for a number of year but since Covid it is terrible. I don’t know if they don’t have enough staff or too many patients. They don’t book appointments when advised, the set up for wrong blood even though you are having to correct them and trying to get an appointment is even worse. Over 2 weeks wait to have a nurse appointment for monthly blood tests. Since the hospital done shared care with them it has been a nightmare.
GP surgery review: redburn-park-medical-centre
Title: How can my 87 year old Mother make an appointment
Rating: 3 out of 5
Visited: August 2023
My mother uses this practise, she is an old woman, she can't get through on the telephone to book an appointment over the phone. Please help
GP surgery review: redburn-park-medical-centre
Title: Redburn’s Issue
Rating: 2 out of 5
Visited: April 2023
It is a good practise for being seen by a GP given that you can get through on their phone line, you can ring all morning and still not manage to arrange an appointment. This is the only issue I have with this practise.
GP surgery review: spring-terrace-health-centre
Title: Good practice
Rating: 5 out of 5
Visited: January 2024
After a short stay in hospital due to an accident I have had excellent care from the staff. The reception staff were kind and very helpful and the Doctor I spoke to was  happy to discuss my problem and gave me good advice along with appropriate medication. Thank you
GP surgery review: spring-terrace-health-centre
Title: Excellent experience
Rating: 5 out of 5
Visited: January 2024
I contacted Spring Terrace Health Centre today after recognising that an almost 2 week illness was becoming a problem that needed medical attention.  I fully expected a long wait for some GP support but I was dealt with by a very attentive and empathic receptionist who even though she checked and established there were no appointments available, including the out of hours service, recognised my urgent need and offered to place me on a triage list.  She explained there was a chance I might not be called but she'd try her best.  I subsequently got a call from a GP who again was very empathic of my needs and made arrangements for me to be seen this evening as he was concerned I hadn't been checked for a while.  Meeting with my GP this evening, I again experienced a great service with a caring and friendly GP who fully met my needs.  I am delighted with the service provided and feel confident I can now make a quick recovery.  Thank you.
GP surgery review: spring-terrace-health-centre
Title: Perfect for me
Rating: 5 out of 5
Visited: November 2023
My recent experience was very relaxed but to the point. My Doctor was encouraging to me about my complaint and speedy to pass on results of a test when she knew I may still be concerned. There was a trainee there at the time who also made me feel in good hands
GP surgery review: spring-terrace-health-centre
Title: Great!
Rating: 5 out of 5
Visited: October 2023
I have just phoned the surgery and a real person answered immediately! They were so professional and helpful. It has restored my faith in GP surgeries after terrible previous experiences at my former surgery. Just had to say well done!
GP surgery review: spring-terrace-health-centre
Title: Wish I’d changed to this surgery years ago
Rating: 5 out of 5
Visited: September 2023
After bad experiences with another local surgery I changed to this surgery. My experiences so far have been very good. Got registered within minutes, and everyone I’ve dealt with has given me confidence in a doctors surgery for first time in a long time. Manage to get through on phone every time I’ve called and been dealt with very well.
GP surgery review: spring-terrace-health-centre
Title: Professional   and  Proficient
Rating: 5 out of 5
Visited: May 2023
Mightily   impressed   with   speed   of  response   following   unexpected    health    concerns
The   integrated    response   of   Spring  Terrace  with  other   NHS services    very   reassuring
This  coupled    with   involved   staffs  positive  manner  and  bearing  and    honesty   to   be   commended
GP surgery review: spring-terrace-health-centre
Title: An excellent experience
Rating: 5 out of 5
Visited: May 2023
I was totally impressed by my recent experience of treatment at Spring Terrace Health Center. The doctor and the three practice nurses that treated me, were all, very professional, skilled, and supportive.....I was diagnosed, swiftly treated and very well supported over the following ten weeks of regular appointments.
        I was clearly informed of my treatment, the reasoning behind it, and I was also given instruction on the care I would need to practice at home.....
                     In short, I feel that I could not have been better supported, from initial consultation with the GP, to the final appointments with the practice nurses.
                                           Very well done indeed, and thank you to you all, Dave Thomas
GP surgery review: spring-terrace-health-centre
Title: Great Surgery
Rating: 5 out of 5
Visited: June 2022
Every time I have called, the reception has been polite and helpful. I received doctor call backs, within 30 minutes. When I did see a doctor in person. She was very professional and genuine. I know people get upset about GP's at the moment but, my experience is positive.
GP surgery review: alma-medical-centre
Title: New System Total Waste of Time.
Rating: 1 out of 5
Visited: September 2023
To book a telephone appointment you have to phone first thing in the morning or go in person to the surgery at 8.00 a.m. The telephone is constantly engaged, I don't drive and the bus 'service' will not get me there early. The website is very limited and badly organised, even booking prescribed medication is far from desirable. Such a shame this practice was fantastic till August.
GP surgery review: alma-medical-centre
Title: Phones lines are always busy, appointments always gone
Rating: 1 out of 5
Visited: November 2022
Would never recommend Alma Medical, you can't get appointments, told to phone, lines always busy and cost a fortune when left on hold, you call in and appointments gone, no matter what they tell you, you do what they say, and No appointments, this isn't good when you have so many help problems, left being told to go to a pharmacy, It's a Dr, I need not a pharmacist, I know how the NHS works, I know how health problems work, so why am I left to treat myself because my Dr's are taking on new patients but, can't see those with severe medical issues.
I always seem to get appointments to other practices, they don't know you, your medication, nothing.
1* is all it's worth here.
GP surgery review: alma-medical-centre
Title: Best doctor I have ever seen
Rating: 5 out of 5
Visited: October 2022
I was blown away by the doctor…he fitted every thing in in 10 mins…..results, referral, bloods, ordered prescription, chatted. He was amazing!!!
GP surgery review: alma-medical-centre
Title: Outstanding Patient Care
Rating: 5 out of 5
Visited: October 2022
Best GP I have ever been to and feel very valued as a patient. The doctors listen and are very helpful. Their eConsult online system is very good, you don’t have to wait hours for a call back or wait to attend an appointment. The practice is a great example for other GPs to follow. I cannot thank the GP enough for their continuous service and for all the support and care. I hope this service of care continues as they are doing amazing jobs!
GP surgery review: alma-medical-centre
Title: Impossible to get through
Rating: 1 out of 5
Visited: January 2022
They really need a new telephone system. I'm currently up to 130 calls since 8am, it's now 9am, as I write this. Every time I mention it, reception say to me, "Just keep trying", well that's just not good enough. They really need to invest in a better system. It's nearly impossible to get an appointment, I worry about my mother who also goes to this practice, as she can never get through when needed either!
GP surgery review: queens-park-medical-centre
Title: Trying to get passed receptionist
Rating: 1 out of 5
Visited: October 2023
I have had issues with my ankles and knees for over 10 years I suffer bad with it giving way and getting chronic pain , I put a e consult in this morning asking to see a dr they have said I need to see a fcp which I do not see the point as they just refer me to pain clinic (which I have attended many times ) or msk (again attended many times ) or refer me to see gp which I want to do anyway as I think I need a new X-ray on the knee and ankle to see if anything has changed and why it’s giving way or pain is getting worse